Experience
The Gould Hotel   August 2015 - Present
Sutherland Global Services   February 2013 - December 2014
Intuit  September 2013 - November 2014
Matrix Integrated Facility Management  November 2012 - July 2013
BAE Systems  February 2010 - December 2011

Skills
System Administration, Guitarist, Computer Hardware, Computer Repair, Computer Maintenance, Technical Support, Lacerte, Information Technology, Help Desk Specialist, IT Support Specialist, Dishwashing, Food Preparation, Industrial Cleaning, Lawn Care, Construction, Labor Management, Online Gaming, Online Communications, Phone Etiquette

Education
Tompkins Cortland Community College   2002 — 2004
Bachelor of Technology (B.Tech.), Computer Science

Seneca Falls, NY 14850   1996 — 2002
GED

Experience
Community and Family Services Agency   September 2012 - Present
Sutherland Global Services   June 2013 - September 2013
Dane Street  January 2013 - September 2013
Dane Street  July 2012 - June 2013
Dane Street  October 2011 - August 2012
MediCall   November 2008 - August 2012
Concentra  May 2006 - November 2010
Physicians Integrated Medical Group   2003 - 2010
LifeLong Medical Care  2005 - 2006
Health Net  2003 - 2005

Skills
Medical Management, Utilization Management, Managed Care, Healthcare Management, Disease Management, Healthcare, Healthcare IT, Clinical, Quality Management, Strategic Planning, Process Improvement, Credentialing, Compliance, Administration, Occupational Health, Family Medicine, Clinical Research, Public Health, Medical Education, Treatment, Internal Medicine, EMR, Healthcare Consulting, Health Policy, Physicians, Quality Improvement, Medicare, Hospitals, HIPAA, Medicaid, Physician Relations, Healthcare Information..., Informatics, EHR, Provider Relations, Healthcare Industry, Health Insurance, Patient Safety, Practice Management, Revenue Cycle, Management

Education
Golden Gate University   1994 — 1996
MBA, mba

St. Louis University   1966 — 1970
MD, All things medical

Union College   1962 — 1966
B.S., Pre-Medical Studies

Experience
American Mortgage Consultants, Inc.   March 2013 - Present
Sutherland Global Services   July 2012 - June 2013
JLM Direct Funding  April 2005 - June 2007
Mortgage Factory, Inc.   2000 - March 2005

Skills
Mortgage Underwriting, Mortgage Lending, Residential Mortgages, Due Diligence, Credit, Loans, Mortgage Compliance, Mortgage Fraud, KYC, Anti Money Laundering, Secondary Mortgage..., SAR, Credit Analysis, Finance, Analysis, Refinance, Underwriting, Banking, Credit Risk, Financial Analysis, Management

Education
University of Houston-Downtown   2015 — 2018
Master of Business Administration (MBA), Supply Chain Management and International Business

University of Houston-Downtown   2008 — 2011
BS, Interdicplinary Studies

Experience
Texas A&M University-Corpus Christi  January 2011 - Present
Sitel  November 2006 - August 2007
Sutherland Global Services   October 2003 - August 2006

Skills
Mental Health Counseling, Family Therapy, Addiction Recovery, Small Group Counseling, Supervision, Technical Support, Creative Writer, Copy Editing, Video Editing

Education
Texas A&M University-Corpus Christi   2008 — 2013
Master of Science (M.S.), Counseling Psychology

Texas A&M University-Corpus Christi   2008 — 2013

Texas A&M University-Corpus Christi   2008 — 2013

Experience
State Farm Agent  July 2014 - Present
Elephant Insurance  December 2013 - June 2014
Sutherland Global Services   June 2009 - November 2013
Sprint Nextel  May 2006 - June 2009
Cox Communications  January 2003 - April 2006

Skills
Law Enforcement..., Insurance Sales, Customer Service, Human Resources, Management, Leadership, Training, Call Center, Sales, Recruiting, New Business Development, Team Leadership, Property, Customer Satisfaction, Commercial Insurance, Sales Operations, Technical Support, Insurance, Call Centers, Selling

Education
Salemburg Criminal Justice Academy   2007 — 2008
Certification, Homeland Security, Law Enforcement, Firefighting and Related Protective Services

Tidewater Tech-Trades   2004 — 2005
Associate of Science (A.S.), Computer Science

Us Air Tech School   2000 — 2001
Hotel restaurant management

Experience
MAXIMUS  March 2015 - Present
Sutherland Global Services   February 2013 - September 2014
University of Illinois at Chicago  August 2010 - December 2012
Election Data Services   April 2012 - June 2012
City of Highland Park  November 2011 - April 2012
University of Illinois at Chicago  August 2010 - May 2011
Time Warner Cable  September 2009 - August 2010

Skills
ArcGIS 10, Microsoft Office, Adobe Creative Suite, Microsoft Outlook, Project Planning, Community Development, Urban Planning, active listening, Teamwork, Telecommunications, Up-selling, Interviewing, GIS, ArcGIS, Policy

Education
University of Illinois at Chicago   2011 — 2012
Graduate Certificate in Geospatial Analysis and Visualization, Urban Planning, 3.0

University of Illinois at Chicago   2010 — 2012
Master of Urban Planning & Policy, Community Development, 3.12

University at Buffalo   2004 — 2009
Bachelor of Arts (B.A.), Sociology

Experience
Sutherland Global Services   2013 - 2014
Citroen Bulgaria   2003 - 2012

Education
Université Jean Moulin (Lyon III)   2002 — 2003
Master's degree, Forein Trade, Master

Experience
Sutherland Global Services   March 2014 - June 2015
Wells Fargo Home Equity  November 2013 - April 2014
Wells Fargo Home Mortgage  June 2012 - August 2013
Wells Fargo Home Mortgage  June 2011 - August 2013
The Bohan Group  1994 - 2011
Opus Capital Markets LLC   February 2005 - September 2007

Skills
Mergers, Risk, Compliance, Due Diligence, Loans, Sr Level experience, Government Field..., Capital Markets, Underwriting, Credit, Auditing, Government, Credit Risk, Loss Mitigation, Mortgage Lending, Credit Analysis, Quality Control, Financial Risk, Refinance, Banking, Portfolio Management, Mergers & Acquisitions, Fraud, Asset Management, Acquisitions, Risk Management, Loan Servicing, Financial Analysis, Loan Origination, Mortgage Underwriting, Finance, Funding, Mortgage Banking, Residential Mortgages, Mortgage Servicing, Financial Services, Commercial Banking, Consumer Lending, Commercial Lending, Retail Banking, Operational Risk, FHA, Risk Analysis, Financial Structuring, Loan Modifications, Operational Risk..., Structured Finance, Credit Cards

Education
The University of Texas at Austin   1970 — 1973
finance

Experience
Sutherland Global Services   December 2013 - Present
Capgemini  November 2009 - November 2013
Genpact Latin America   February 2007 - October 2009
GENPACT LLC  1999 - 2007
GE Money  1998 - 1999
GE Money  1997 - 1998

Skills
Program Management, Leadership, Transition Management, Business Transformation, CRM, BPO, Team Building, Outsourcing, Project Management, Marketing, Six Sigma, Business Analysis, Management, Team Leadership, Process Improvement, Business Process, Risk Management, Cross-functional Team..., Strategy, Business Development, Business Process..., Coaching

Education
Tuskegee University   1993 — 1997
Bachelor Degree, Business Administration; Marketing and Finance

Experience
Zedi  April 2014 - Present
Sutherland Global Services   June 2013 - July 2013

Skills
C, Microsoft Word, Teamwork, PowerPoint, Microsoft Excel, Microsoft Office, English, Matlab, Customer Service, C++, Electronics, Programming, Pspice, Research, Project Management, Engineering, Troubleshooting

Education
Univerity of windsor   2012 — 2013
Master of Engineering (MEng), Electrical and Computer Engineering

University of East London   2008 — 2011
Bachelor of Engineering (BEng), Electrical and Electronics Engineering

Experience
Sutherland Global Services   June 2013 - Present
WNS Global Services  November 2010 - June 2013
Platinum Communications  April 2008 - November 2010
Avaya  October 2000 - March 2008
TTG Communication Consulting   May 1997 - October 2000
AT&T  May 1987 - May 1997

Skills
Cross-functional Team..., Solution Selling, Leadership, Business Development, Strategic Planning, BPO, Operational Planning, Strategy, Outsourcing, Call Center, CRM, Management, Program Management, Operations Management, Telecommunications, New Business Development, Professional Services, Channel, Sales Management, Team Management, Contract Negotiation, Managed Services, Vendor Management, Sales Operations, Sales, Selling, Go-to-market Strategy, Strategic Partnerships, Account Management, Marketing, Executive Management, Entrepreneurship, Consulting, Recruiting, Lead Generation, Sales Process, Mergers & Acquisitions, Call Centers, Product Management, IT Outsourcing, Pre-sales, SaaS, Customer Satisfaction, Networking, Enterprise Software, Offshoring, Contact Centers, Direct Sales, Business Planning, Unified Communications

Education
The University of Texas at San Antonio   1974 — 1977
BBA Program, Business, Management, Marketing, and Related Support Services

Experience
Acoustic Hearts Photography   October 2011 - Present
HGS Canada   March 2015 - May 2015
Sutherland Global Services   February 2015 - March 2015
Ultimate Countertop Solutions   September 2013 - October 2014

Skills
Microsoft Office, Digital Photography, Windows 7, Windows XP Pro, Microsoft Windows 98, Windows 2000, WHMIS, Computer Security, Computer Maintenance, Computers, Friendly Personality, A+ Certified, Cinematography, Commercial Photography, Studio Lighting, Event Photography, Video Editing, Graphic Design, Photoshop

Education
triOS College Business Technology Healthcare   2015 — 2016
Network Administrator, Information Technology

Centre for Arts and Technology   2011 — 2012
Diploma, Digital Photography

Forest Heights Community School   2005 — 2009
High School Diploma

Experience
Sutherland Global Services   June 2011 - Present
IBM Global Business Services  August 2009 - September 2010
IBM Global Business Services  July 2006 - July 2009
IBM Global Business Services  February 2000 - June 2006

Skills
Financial Reporting, Accounting, Sarbanes-Oxley Act, General Ledger, Internal Controls, Auditing, Accounts Payable, Process Improvement, GAAP, Account Reconciliation, Budgets, Analysis, Consolidation, Finance, Fixed Assets, Accounts Receivable, Cost Accounting, Payroll, Financial Statements, Internal Audit, Management

Education
The Ohio State University Fisher College of Business   1987 — 1991
BSBA, Accounting

Experience
Sutherland Global Services   July 2015 - Present
Convergys  November 2012 - July 2015
Convergys  November 2008 - November 2012
Convergys  October 2006 - November 2008
TeleWorks Marketing   October 2005 - March 2007
Tel-A-Sell Marketing   January 2001 - September 2005

Skills
Training, Program Management, Employee Training, Management, Call Centers, New Business Development, Budgets, Technical Support, Project Management, Recruiting, Time Management, Databases, Teamwork, Call Center, Customer Satisfaction, Customer Service, Team Leadership, Outsourcing, Performance Management

Education
University of Cincinnati   1990 — 1994
Bachelor of Science, Economics

University of Cincinnati   1987 — 1990
Associate of Arts, Liberal Arts

Elder High School   1982 — 1986

Experience
ADT Security Services  June 2014 - November 2014
Macy's  September 2013 - June 2014
Washington Dc International Christian Church   January 2010 - July 2013
Northern Virginia Family Service  September 2008 - July 2013
Sutherland Global Services   December 2007 - June 2008
Sylvan Learning Centers  October 2002 - April 2006

Skills
Nonprofits, Community Outreach, Non-profits, Customer Service, Elementary Education, Retail Sales, Journalism, Writing

Education
Wilmington College Delaware   2000 — 2003
Master's degree, Elementary Education

Temple University   1987 — 1991
Bachelor's degree, Journalism

Experience
Sutherland Global Services   January 2015 - Present
Sitel  October 2014 - December 2014
CVS Caremark Corporation  May 2013 - June 2014
Sitel  April 2013 - May 2013
Stream Global Services  January 2013 - March 2013
Walgreens  May 2007 - January 2011

Skills
Pharmacy Automation, Community Pharmacy, Pharmacy Benefit..., Medicare Part D, Pharmacy, Prescription, Immunization, Compounding, Managed Care, Healthcare, Medicaid, Pharmacy Technicians, Medical Terminology, Hospitals, Pharmacueticals, Pharmacy Practice, Patient Counseling, Research, Customer Service, Pharmaceutical Industry

Education
The University of New Mexico
Chemistry, Communication

Experience
Logisticare  May 2015 - August 2015
Associated Global System   May 2015 - May 2015
National MedTrans   December 2014 - April 2015
MedSave USA  May 2014 - August 2014
Estee Lauder  March 2014 - March 2014
Unisys  July 2013 - October 2013
Sutherland Global Services   May 2011 - November 2012

Skills
Microsoft Excel, Microsoft Word, Interpersonal..., Microsoft Office, PowerPoint, Customer Service, Teamwork, Mandarin, Team Leadership, Advertising, Social Media, Smartphones, Process Efficiency, Call Center, Team Building, Social Networking, Troubleshooting, Flexibility, VPN, Remedy Ticketing System, Windows 7, Windows Vista, Blackberry, Global Outlook, Avaya, Call Centers

Education
University at Buffalo   2006 — 2010
Bachelor of Arts

Brighton High School   2002 — 2006

Experience
VMware  May 2013 - Present
Adecco Bulgaria  February 2013 - April 2013
Kedhlow Ltd   November 2011 - November 2012
galacoral   2012 - 2012
2010- Sutherland Global Services. Cisco Project   September 2011 - November 2011
Sutherland Global Services   August 2010 - November 2011
2008-2010 60k   November 2008 - July 2010
2006-2008 The Laptopshop Ltd   October 2006 - November 2008
2006-2006 Secureway Ltd. (Ireland)   March 2006 - July 2006
Uusprogam OU   January 2004 - March 2006

Skills
CCNA, CCNA Voice, Operating Systems, Cisco Technologies, VPN, Firewalls, Network Security, Cisco IOS, Network Administration, TCP/IP, DNS, Security, VMware, Routing, Microsoft Exchange, Windows Server, Server 2000-2008, F5 BigIP, DHCP, Linux, Red Hat Linux, Linux Server, Linux Desktop, Microsoft Office, ESXi, Iptables, Apache 2, Fedora, Debian, WiFi, uc500, Sales Management, IT Management, Antivirus, Troubleshooting, Networking, Servers

Education
2004-2006 Tallinn Technical University   2004 — 2006
Bachelor's degree, Mathematics Computer Engineering

Tartu University   2001 — 2003
Bachelor's degree, Landscape Design

Johvi Vene Gumnaasium   1997 — 2000

Tallinna Tehnikaülikool
Bachelor's degree, System Administration

· High
Mathematics · Computer Engineering

Experience
Sutherland Global Services   October 2014 - Present
Management Consulting  January 2014 - December 2014
Verizon Enterprise Solutions  January 2006 - March 2013
MCI Telecommunications  January 2002 - December 2005
MCI Telecommunications  July 1992 - December 2001

Skills
Strategic Planning, Call Center, Global Operations, Business Analysis, Strategic Partnerships, Management Consulting, Management, Sales, Telephony, Business Process..., Security, Operations Management, Start-ups, Strategy, Business Transformation, Global Sourcing, Vendor Management, Corporate Governance, Account Management, Shared Services, P&L Management, Customer Service, Latin American markets, Asian markets, Globalization, Real Estate Transactions, ROI Strategies, RFP Design, BPO, Capital Projects, Contract Negotiation, Contract Management, Outsourcing, Acquisition Integration, Operational Risk..., Knowledge Transfer, New Business Development, Leadership, Program Management, Government Incentives, Workforce Planning, Global Strategy, Service Delivery, Service Desk Management, Bid Pricing, Cross-functional Team..., Leadership Development, Business Services, CRM, Telecommunications

Education
University of Michigan - Stephen M. Ross School of Business
MBA, Finance

University of Maryland College Park
BBA, Economics

University of California, Santa Barbara
Mathematics

Villanova University
Accounting

Walt Whitman High School

Experience
Sutherland Global Services   July 2014 - Present
Barry's Old School Irish   May 2012 - May 2014
Wegmans Food Markets  March 2011 - May 2012
Walt Disney World  August 2011 - January 2012

Skills
Customer Service, Microsoft Office, Sales, Microsoft Excel, Team Building, Film, Creative Writing, Video Editing, Video Production, Videography

Education
University at Buffalo   2009 — 2014
Bachelor of Arts (B.A.), Film/Cinema/Video Studies

Webster Schroeder High School   2005 — 2009

Experience
Sutherland Global Services   August 2014 - Present

Skills
Workforce Management, Customer Service, BPO, Call Centers, Customer Experience, Call Center Development, CRM, Team Leadership, Management, Training, Employee Engagement, Team Building, Coaching, Employee Training, Team Management, Customer Satisfaction, Outsourcing, Performance Management, Training Delivery, Soft Skills, Contact Centers, Service Delivery, Training Needs Analysis, Avaya, Leadership Development, Interviews, Performance Improvement

Education
Capella University   2014 — 2016
Bachelor of Business Administration (BBA), Organizational Leadership

University of Louisiana at Lafayette

Experience
REDCOM   May 2000 - Present
HH PTA   June 2013 - Present
Rochester Chapter of STC   June 2013 - Present
HH PTA   July 2012 - June 2013
Rochester Chapter of STC   June 2012 - June 2013
STC Rochester   July 2011 - June 2012
STC Rochester   June 2010 - July 2011
STC Rochester   June 2009 - July 2010
Sutherland Global Services   1998 - 2000

Skills
Technical Communication, Technical Writing, Copywriting, Manuals, Technical Documentation, Editing, Software Documentation, FrameMaker, Online Help, Content Development, Adobe Acrobat, Content Management, Web Content

Education
University of Dayton   1994 — 1998
BA, English

Experience
Sutherland Global Services   December 2013 - Present
Teleperformance  April 2012 - May 2013
TRG Customer Solutions  June 2007 - March 2012
Arise Virtual Solutions Inc.  2005 - 2006
Convergys  1997 - 2005
Frontier Communications  1996 - 1997
MCI  1986 - 1996

Skills
Outsourcing, BPO, Offshoring, Operations Management, Customer Experience, Call Center, Inbound, Business Strategy, Strategic Planning, P&L Management, Strategic Leadership, Customer Relations, Mergers, Telecommunications, Customer Service, Contact Centers, Inbound Marketing, Business Development, Workforce Management, Marketing, Sales, Vendor Management, CRM, Mergers & Acquisitions, Leadership, Management, Team Leadership, Call Centers, Change Management, Executive Management, Team Management, Process Improvement, Cross-functional Team..., SaaS, Outsourcing Management, Business Process..., Call Center Development, Strategy, Customer Retention, Performance Management, Service Delivery, Start-ups, Telemarketing, Business Transformation, Customer Satisfaction, Strategic Partnerships, Operational Excellence, Program Management, Lead Generation, Management Consulting

Education
The George Washington University - School of Business   1987 — 1990
MBA, Finance

University of Virginia   1979 — 1983
BS, Finance

Experience
Primerica Financial Services Agency of New York, Inc.   September 2014 - Present
Rochester City School District  March 2014 - March 2014
Sutherland Global Services   2004 - 2013
Ortho Clinical Diagnostics  2009 - 2010
Wilmorite Inc  2003 - 2009
HSBC Bank USA  2002 - 2003

Skills
Call Centers, BPO, Customer Satisfaction, Technical Support, Customer Service, Troubleshooting, Service Delivery, Team Management, Workforce Management, Outsourcing, Customer Experience, Management, Payroll, Customer Retention, Process Improvement, Quality Assurance, Team Leadership

Education
State University of New York at Buffalo   1964 — 1970
BS, Accounting and Business/Management

Experience
Kelberman center   June 2013 - Present
Upstate Medical University  September 2013 - November 2013
Enable  August 2012 - August 2013
Center for Disability Services  January 2011 - May 2012
University at Albany Disability Resources   September 2009 - May 2010
Sutherland Global Services   June 2009 - August 2009
University at Albany Undergraduate Education Admissions   September 2008 - May 2009

Education
State University of New York College at Cortland   2014 — 2015
Master's degree, Community Health Education

State University of New York at Albany   2008 — 2012
Bachelor of Applied Science (B.A.Sc.), Human Biology

Experience
Sutherland Healthcare Solutions  June 2013 - Present
Sutherland Global Services   January 2010 - May 2013
Sutherland Global Services   January 2007 - December 2009
Sutherland Global Services   December 2003 - December 2006
Sify Ltd  July 2002 - October 2003
Chanrai Group, Spain   June 2000 - July 2002
Sanmar Group  January 1998 - June 2000

Skills
Outsourcing, Fundraising, Business Intelligence, Financial Modeling, Forecasting, MIS, Financial Analysis, Accounting, Strategy, Project Planning, Corporate Finance, Financial Reporting, BPO, Team Management, Finance, Strategic Planning, Management Consulting, Analytics, Leadership, Business Planning, Business Strategy, Analysis, Business Development, Business Analysis, Mergers & Acquisitions, Cross-functional Team..., Management, Pricing, Start-ups, Operations Management, Due Diligence, Strategic Financial..., ERP, Managerial Finance, Business Process..., Executive Management

Education
The University of Chicago - Booth School of Business   2011 — 2013
MBA, Finance/Strategy

AICPA   2009 — 2009
CPA, Accounting

Information Systems Audit & Control Association   2001 — 2001
CISA, Security Audit

Institute of CA's of India   1994 — 1997
Chartered Accountant, Accounting

University of Madras   1993 — 1996
Bachelor of Commerce, Finance

Experience
UC San Diego Health  September 2015 - Present
Scripps Health  May 2012 - August 2015
Scripps Health  November 2011 - May 2012
Scripps Health  November 2010 - November 2011
Sutherland Global Services   November 2001 - November 2011

Skills
Medical Terminology, Health Information..., EHR, Medicine, ICD-9, CPT, Inpatient, Hospitals, Revenue Cycle, Healthcare Management, Healthcare, Medical Records

Education
University of California, San Diego   2010 — 2011
Certificate, Hospital Coding Specialist

Experience
Independent Consultant  September 2012 - Present
Sutherland Global Services   July 2011 - August 2012
EDS, an HP Company  April 2003 - August 2009
A.T. Kearney   1998 - 2003
Booz, Allen & Hamilton   October 1994 - November 1996
Aeromexico  April 1992 - September 1994
Banamex  September 1987 - July 1992
Citibank  September 1979 - August 1987

Skills
IT Strategy, Governance, Banking, BPO, Business Transformation, Strategy, Business Development, Information Technology, Performance Improvement, Financial Services, IT Service Management, Outsourcing, Management, PMO, Business Process..., Management Consulting, Offshoring, Strategic Sourcing

Education
University of California, Berkeley   1975 — 1977
Master's degree, Computer Science

Universidad Iberoamericana, Ciudad de México   1959 — 1974
Engineer, Electrical Engineering

Experience
Envoy Mortgage  March 2013 - Present
Sutherland Global Services   December 2012 - February 2013
Stewart Lender Services  January 2012 - November 2012
Westbury Christian Schools  August 2011 - December 2011
Litton  August 2009 - July 2011
Litton  January 2006 - August 2008

Skills
Editing, Business Correspondence, Fraud Detection, Research, Quality Control, Graphic Design, Creative Writing, Management, Microsoft Office, Customer Service, Time Management, Training

Education
The University of Glasgow   2008 — 2009
Master's degree, Medieval and Renaissance Studies

Texas A&M University   2001 — 2005
Bachelor of Arts (B.A.), English Language and Literature, General

Experience
Sutherland Global Services   November 2014 - Present
American Color / Vertis   1998 - 2009

Skills
Graphic Design, Leadership, Pre-press, Strategic Planning, Forecasting, Variable Data Printing, Customer Service, Budgets, Direct Mail, Packaging, Account Management, Mac, Project Planning, Photoshop, Direct Marketing, Contract Negotiation, Offset Printing, Advertising, Adobe Acrobat, Strategy, Management, Adobe Creative Suite, Project Management, New Business Development, Marketing, Process Improvement, Marketing Communications, Layout, Color Management, Print Management, QuarkXPress, Digital Printing, Sales, Integrated Marketing, InDesign

Education
Tennessee Technological University
3 years course work, Mechanical Engineering

Experience
Sutherland Global Services   February 2012 - Present
Lookout Advisors LLC   May 2009 - February 2012
Convergys  May 2002 - May 2009
Bluespring Software  March 2001 - May 2002
Accenture  June 1990 - March 2001

Skills
Professional Services, Integration, Strategy, Vendor Management, Management, Outsourcing, Business Process..., CRM, Program Management, Strategic Planning, Business Transformation, Leadership, Management Consulting, Customer Satisfaction, Business Strategy, Contact Centers, Product Management, BPO, Call Center, Operations Management, Customer Service, Change Management, Telecommunications, Business Analysis, Customer Experience, Networking, Process Improvement, Business Process, Retail, Online Retail, Multi-channel Retail

Education
University of Southern California   1989 — 1990
M.S.

The Ohio State University   1985 — 1989
B.S.

Experience
Sutherland Global Services   September 2011 - Present
Sutherland Global Services   March 2009 - August 2011
Sutherland Global Services   December 2004 - February 2009
Sutherland Technologies  2001 - 2002

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Budgets, Strategic Planning, Avaya, VoIP, Network Engineering, Program Management, Networking, Cisco Routers, Call Centers, Vendor Management, Cisco Technologies, Service Delivery, Process Improvement, Switches, WAN, Operations Management, Technical Support, Data Center, Transition Management, Troubleshooting, Integration, Avaya Technologies

Education
University of Calicut   1989 — 1992
Bachelor of Technology (B.Tech.), Electrical and Electronics Engineering

Govt High School Madayi   1980 — 1986
SSLC, Mathematics

Experience
Textile-Gruppe Ost Ltd   September 2013 - Present
"Textile-Gruppe Ost" Ltd.   August 2013 - Present
Retal Balkan   January 2012 - July 2012
Sutherland Global Services   October 2010 - November 2011

Skills
Sales, Customer Service, Research, Microsoft Office, Italian, Counseling Psychology, English, Operations Management, Public Speaking

Education
Vélikoturnovski universitet 'Sv. Sv. Kiril i Metodi'   2010 — 2014
Bachelor's degree, Psychology

Università Cattolica del Sacro Cuore   2007 — 2010

Experience
Stream Global Services  March 2011 - Present
Sutherland Global Services   April 2009 - March 2011

Skills
Customer Service, Management, Training, Coaching, Team Leadership, Performance Management, Customer Satisfaction, Process Improvement, Project Management, Recruiting

Education
The Open University   2005 — 2009
Bachlor in Psychology, Psychology

Experience
Sutherland Global Services   July 2015 - Present
BraxtonCooper Inc.   January 2006 - July 2015
Solomon Case & Co.   January 2003 - January 2006
Magellan International LP   August 1998 - December 2002
Environmental Corporation of America / Groundwater Control, Inc.   October 1996 - August 1998
GSE Environmental  June 1995 - October 1996
GSE Environmental  June 1993 - June 1995
GSE Environmental  June 1992 - June 1993
McGuyer Homebuilders, Inc.   December 1991 - May 1992
Texaco  May 1990 - August 1990

Skills
Energy, Consumer Products, Management Consulting, Executive Search, Business Strategy, Energy Industry, Acquisition Integration, Strategic Planning, Start-ups, Strategic Sourcing, Change Management, Strategy, Business Development, Mergers, Corporate Development, Renewable Energy, Technical Recruiting, RPO, Organizational Design, Executive Management, Mergers & Acquisitions, Recruiting, Training, Talent Management, Management, Analysis, Talent Acquisition, CRM, Contract Negotiation, Operations Management, Business Process..., Procurement, Project Management, Interviews, Human Resources, Negotiation, Contract Management, Search, Finance, Sourcing, Consulting, Outsourcing, Professional Services

Education
Texas A & M University   1987 — 1991
Bachelor, Environmental Design

Experience
YMCA of San Diego County  May 2015 - Present
CIT  July 2007 - August 2014
ABN AMRO / LaSalle Bank Corporation  April 2002 - May 2007
Sutherland Global Services   April 1999 - June 2001
FranklinCovey  January 1997 - April 1999
Pier 1 Imports  January 1996 - January 1997
Pizza Hut  October 1992 - March 1995
Toys R Us  June 1989 - April 1991

Skills
Talent Management, Training, Human Resources, Instructional Design, Leadership, Succession Planning, Performance Management, Organizational..., Leadership Development, Organizational..., Management, Needs Analysis, Program Management, Training Delivery, Time Management, Conflict Resolution, Team Building, New Hire Orientations, Project Planning, Employee Training, Personnel Management, Workshop Facilitation, HR Policies, 360 Feedback, Process Improvement, Strategic Planning, Policy, Staff Development, Employee Engagement, Executive Coaching, Coaching, Culture Change, MBTI, Change Management, Management Development, Organizational Design, Employee Relations, Workforce Planning, Career Development, Performance Improvement, HR Consulting, Consulting, Performance Appraisal

Education
University of Phoenix   1995 — 1997
Master of Arts (MA), Organizational Management

University of Hartford   1985 — 1989
Bachelors, Secondary Education

Lebanon High School   1982 — 1985
High School, General

Experience
InterLinc Mortgage Services, LLC  May 2015 - Present
JPMorgan Chase  May 2014 - May 2015
JPMorgan Chase  May 2013 - May 2014
Sutherland Global Services   January 2012 - May 2013
Reichard Staffing Solutions   August 2011 - December 2011
Contemporary Services, Inc.   June 2011 - August 2011
Provident Funding Associates, L.P.   September 2005 - May 2011
Dillards  April 1999 - September 2005
US Navy  September 1993 - April 1999

Skills
Underwriting, Credit Risk, Management, Mortgage Banking, Portfolio Management, Mortgage Underwriting, Data Analysis, Documentation Analysis, Operations, Customer Service, Communication, Quality Assurance, Productivity, Financial Risk, Loan Origination, Residential Mortgages, Insurance, Training, Auditing, Customer Satisfaction, Documentations, Banking, Loans, Credit

Education
University of Houston   2001 — 2004
Bachelor of Business Administration, Finance

U.S. Navy Nuclear Machinist Mate "A" School   1993 — 1994
Engineering

Experience
Capgemini  February 2015 - Present
EquityMetrix, LLC  September 2014 - January 2015
Independent Projects  January 2014 - August 2014
Southwest Airlines  January 2014 - May 2014
Port of Seattle  May 2013 - December 2013
Tata Consultancy Services  January 2011 - July 2012
Sutherland Global Services   July 2009 - July 2010

Skills
Data Analysis, Testing, Access, PL/SQL, Tableau, SQL, Business Intelligence, Project Management, Quality Center, Microsoft Excel, Databases, Management, Analysis, MS Project, Statistics, Microsoft SQL Server, Oracle, Defect Tracking, Team Management, Leadership, PowerPoint, SAP BI, SAS programming, Dashboard, SDLC, Software Quality..., Defect Identification, SSRS, Marketing Communications, CCNA, Microsoft Word, Oracle SQL, Event Management, Operations Management, Customer Service, Marketing Strategy, Reports, BEx Reporting, SAP bW, MS Excel Pivot Tables, SAS Base, MS Access, Web Analytics, WebTrends Analytics, KPI Dashboards, QlikView, SSIS, Tableau Desktop, Regular Expressions, RegeX

Education
The University of Texas at Dallas   2012 — 2014
Master's degree, Information Technology and Management, A+

University of Mumbai   2005 — 2009
Bachelors of engineering, Information Technology

Experience
Sutherland Global Services   July 2010 - Present
Sun Realty - Houston   January 2013 - Present
SIS Group, LLC   January 2012 - January 2013
Cornerstone Realty  May 2008 - January 2012
Texas Mortgage Professionals   April 2008 - September 2008
Dream Home Lending, Loan Officer   August 2006 - August 2007
Consumer Direct Mortgage  November 2004 - February 2007
Nationstar Mortgage  October 2003 - February 2007
Wells Fargo Financial  April 2002 - October 2003

Skills
Mortgage Lending, Loans, Underwriting, USDA, FHA, Sellers, Mortgage Banking, Refinance, Referrals, Loan Origination, VA loans, Residential Homes, FHA financing, Mortgage Marketing, REO, Finance, Residential Mortgages, Credit, Reverse Mortgages, Short Sales, Foreclosures, Sales, First Time Home Buyers, Move Up Buyers, Credit Analysis, Commercial Real Estate, New Home Sales, Investment Properties, Real Estate Transactions, HUD, Single Family Homes, Relocation, Real Estate, Investors, SFR, New Homes, Brokerage, Home Staging, Marketing Homes, Office Brokerage, Multi Family Properties, Industrial Properties, Customer Service, Dedicated Professional, Senior Real Estate, Jumbo Mortgage, Accredited Luxury Home, Referral Development, Property & Casualty..., Construction Loans

Education
Texas A&M University   1997 — 2001
BBA, Finance

Texas A&M University - Mays Business School   1997 — 2001
Finance, Minors - Biology, Chemistry, and Physics

CRE Training
Commercial Real Estate

CRE Training

Experience
Tummies and Tennis Shoes L.L.C.   May 2015 - Present
Midtown Athletic Clubs  December 2014 - May 2015
Midtown Athletic Clubs  August 2014 - December 2014
Showtime Physique Personal Training Studio   June 2014 - August 2014
Temple University  2010 - 2014
Temple University Track and Field   September 2012 - November 2013
The Greater Rochester Health Foundation   May 2013 - August 2013
Sutherland Global Services   May 2013 - August 2013
Strong National Museum of Play  November 2009 - January 2013

Skills
Communication, Motivated self-starter, Persistence, Keen Listener, Attentiveness to Detail, Positivity, Customer Service, Time Management, Personal Training, Microsoft Office, Event Planning

Education
Temple University   2010 — 2014
Bachelor of Science, Kinesiology and Exercise Science

School of the Arts   2003 — 2010
Advanced Regents Diploma, Instrumental Music, 3.8

Experience
Sutherland Global Services   June 2015 - Present
Tuscany Golf Club   January 2002 - July 2006

Skills
Customer Service, Leadership, Microsoft Office, Sales, Banking, Credit, Mortgage Lending, Management, Financial Analysis, Credit Analysis, Strategic Planning, Mortgage Banking, Process Improvement, Microsoft Excel, Event Planning

Education
University at Buffalo   1994 — 1996
Bachelor's degree, Business, Management, Marketing, and Related Support Services

Experience
Sutherland Global Services   2008 - 2012

Skills
Team Management, Call Centers, BPO, Service Delivery, Vendor Management, Transition Management, Sla, Coaching, Outsourcing, Workforce Management, Customer Experience, Offshoring

Education
EBC Servicios Linguisticos - Buenos Aires, Argentina   2005 — 2005
TEFL, TESOL certificates

The University of Hull   2004 — 2005
International Exchange Program, History

University of South Carolina-Columbia   2001 — 2005
Bachelor's of Arts, Hostory, Political Science

Experience
WROC-TV  June 2015 - Present
Webster Marching Band   April 2014 - Present
WROC-TV  November 2014 - June 2015
WROC-TV  January 2014 - August 2014
SUNY Geneseo  August 2012 - December 2013
Sutherland Global Services   June 2013 - August 2013

Skills
Mathematics, Excel, Microsoft Office, Word, LaTeX, Maple, Microsoft Word, Economics, Microsoft Excel, Communication

Education
SUNY Geneseo   2011 — 2014
Bachelor of Arts (B.A.), Mathematics

SUNY at Buffalo   2010 — 2011
Civil Engineering

Experience
RITE AID  June 2015 - Present
Staples  January 2015 - June 2015
Novitex Enterprise Solutions  December 2011 - October 2014
Thomas & Solomon, LLP   December 2010 - October 2011
AudioLark   February 2010 - September 2010
Sutherland Global Services   August 2009 - August 2010
Nova Group  September 2006 - April 2007
ECC  September 2005 - September 2006

Skills
Blogging, Customer Service, Management, Program Management, Teaching, Training, Legal Writing, Customer Satisfaction, Microsoft Office, PowerPoint, Public Speaking, Call Centers, Team Leadership

Education
State University of New York at Brockport   2007 — 2009
Bachelor of Science, Communication Studies

State University of New York at Albany   2002 — 2005
Bachelor of Arts, East Asian Studies

Experience
Sutherland Global Services   September 2012 - January 2014
Ocwen Financial Corporation  October 2008 - September 2012
Litton  May 2008 - August 2011
FMA Alliance  January 2008 - May 2008
JPMorgan Chase  May 2006 - January 2008
MCIO HeadStart   August 1997 - June 2000
Office Depot  November 1993 - July 1997

Skills
Loans, Mortgage Servicing, Loss Mitigation, Mortgage Lending, Loan Servicing, Default, Credit, Mortgage Banking, Underwriting, Customer Service, FHA, Financial Analysis, Residential Mortgages, Loan Origination, Refinance

Education
South Louisiana Community College Lafayette   2002 — 2002
Business Management Administration

University of Louisiana at Monroe   1999 — 2001
Business Management Administration

Experience
Sutherland Global Services`  October 2008 - Present
Sutherland Global Services/Convergys Corporation   October 2008 - Present
Shattered hip and rehabilitated   July 2008 - October 2008
Royal Furniture Gallery   October 2006 - July 2008
Just Oak Retail Furniture Store   May 2004 - August 2004

Education
Union University   2001 — 2005
Bachelor of Science, Sports Management and Marketing

Experience
SWM International Inc   November 2012 - Present
Sutherland Global Services   June 2011 - July 2012
Royal Caribbean International  September 2007 - June 2011
NANA Development Corporation  2009 - 2011
Everbank World Markets   September 2005 - September 2007
Travelex Currency Services  2003 - 2005
AMR Technologies Inc   2001 - 2003
Culligan GTA Inc   1999 - 2001
PEIE   1993 - 1999

Skills
FAS 133, Treasury Management, Global Strategy, Global Management, Cash Management, Cash Flow Management, Currency, FX Hedging, Commodity Risk..., Credit Risk, Credit Control, Cash Flow, Accounts Receivable, FX Options, FX trading, FX Derivatives, SOX 404, Project Management, Structured Finance, Corporate Finance, Risk Management, Enterprise Risk..., Treasury Services, Foreign Exchange, Financial Risk, Finance, Banking, Derivatives, Mergers & Acquisitions, Capital Markets, Hedging, Portfolio Management, Financial Services, Sarbanes-Oxley Act, Credit, Internal Controls, Investments, Asset Management, Trading, Internal Audit, Options, Auditing, Accounting, Executive Management, Strategy, Variance Analysis, Financial Structuring, Commodity, Loans, Funding

Education
Certified General Accountancy   2000 — 2003
CGA, Business Administration and Management, General

University of Central Missouri   1989 — 1989
MBA, Finance

The Institute of Chartered Accountants of India   1984 — 1988
ACA, Business/ Tax/ Audit, etc, Honors

Experience
Deloitte  August 2015 - Present
Deloitte  April 2014 - Present
Infosys  April 2007 - April 2014
Symantec  May 2006 - April 2007
Sutherland Global Services   August 2004 - May 2006
Lipi Data Systems Ltd   October 2003 - August 2004
ROX Trading & Systems Pvt Ltd   September 2002 - September 2003
Prakruthi Marketing Services Pvt. Ltd.,   September 2001 - June 2002

Skills
Cloud Computing, ITIL, Service Delivery, IT Service Management, Pre-sales, Incident Management, Disaster Recovery, Information Security..., Requirements Analysis, Security, GRC, Information Security, Risk Management, Business Continuity, Computer Security, Firewalls, Enterprise Risk..., Solution Architecture, IT Strategy, Crisis Management, Disaster Risk Reduction, Mainframe

Education
University of Madras   1997 — 2001
Engineer's Degree, Electronics and Instrumentation, 78% First Class with Distinction

Ebenezer Matric Hr. Sec School   1994 — 1996
Higher Secondary School, Maths, Science and Computer Science

Alpha Matric Hr. Sec School   1987 — 1994
High School, Matriculation Sylabus, A 80%

Experience
Assyst  September 2014 - Present
NGA Human Resources - ANZ   January 2013 - September 2014
Sutherland Global Services   September 2008 - December 2012

Skills
Microsoft Office, Team Management, HR Policies, HR Reports, Benefits Negotiation, Requirements Analysis

Education
Govt Engineering College Palakad   2013 — 2014
Diploma In Business Management, ISBM

Calicut University   2004 — 2008
Bachelor of Technology (BTech), Information Technology

Experience
SunEdison  August 2015 - Present
TiVo  April 2015 - August 2015
Tavant Technologies  December 2012 - March 2015
Sutherland Global Services   July 2011 - November 2012
Tavant Technologies  February 2007 - July 2011
3i Infotech  May 2005 - February 2007
Datamate Software & Exports Ltd   January 2003 - May 2005

Skills
Data Architecture, Business Intelligence, Data Warehousing, OBIEE, ODI, Data Modeling, Data Marts, PL/SQL, Requirements Analysis, SDLC, Software Project..., Agile Methodologies, SQL, Oracle, Web Services, Microsoft SQL Server, SOA, MySQL, Software Development, Solution Architecture, Business Analysis, ETL, Enterprise Architecture, Shell Scripting, Databases, Management

Education
DOEACC   2001 — 2002
A-Level, Computer Science

University of Calicut   1996 — 2001
Bachelor of Commerce (B.Com.), Business/Commerce, General

Experience
Sutherland Global Services   June 2015 - Present
JP Morgan Chase Bank, NA  July 2012 - June 2015
JPMorgan Chase  May 2011 - July 2012
JPMorgan Chase  June 2009 - May 2011
Wells Fargo Home Mortgage  January 2008 - June 2009
Countrywide Home Loans  September 2005 - September 2007
JPMorgan Chase  January 2002 - August 2005

Skills
Loans, Mortgage Banking, Mortgage Lending, Underwriting

Education
University at Buffalo   1997 — 2000
Bachelor of Arts, Communication

Experience
Indra "Our people. Your technology."   November 2013 - Present
Natural Foodworks Group, LLC "Cultivating a more wholesome world."   September 2012 - Present
Seth Ellis Chocolatier, LLC   December 2010 - Present
ESG - Execution Specialists Group, LLC "Making strategy happen."   July 2012 - September 2015
Sutherland Global Services   August 2011 - November 2011
MDC Holdings, parent company of Richmond American Homes   May 2010 - July 2011
GroGreen   January 2009 - March 2010
TNS  2006 - 2008
Sun Microsystems  2005 - 2006
Sun Microsystems  2004 - 2005

Skills
High Performance Teams, Lean Manufacturing, Turn Around Management, Six Sigma, Change Management, Cost Control, Start-ups, Program Management, Strategy, Outsourcing, Contract Negotiation, Cross-functional Team..., Strategic Partnerships, Leadership, Business Strategy, Management, Customer Satisfaction, Executive Management, Product Management, Management Consulting, Operations Management, Business Process..., Mergers & Acquisitions, Vendor Management, Customer Experience, Process Improvement, Business Intelligence, Strategic Planning, Talent Management, Team Building, Business Analysis, Sales Management, Business Transformation, Business Development, CRM, Performance Management, Enterprise Software, IT Strategy, Employee Engagement, Business Planning, Analytics, Competitive Analysis, Forecasting, Team Leadership, Project Management, Analysis, Organizational..., SaaS, Service Delivery, Product Development

Education
University of London   1992 — 1993
LLM, International Law

The University of Edinburgh   1990 — 1992
LLB, Law

The University of Glasgow   1989 — 1990
MPhil, Economics

Vassar College   1986 — 1989
BA, Economics & Political Science

Experience
County of San Diego  March 2012 - Present
County of San Diego  April 2010 - March 2012
San Diego County Office of Emergency Services  2005 - March 2012
American Red Cross  2005 - 2005
Sutherland Global Services   2000 - 2004
University of Illinois  April 1992 - May 1998

Skills
Emergency Management, Policy, Disaster Preparedness, Continuity of Operations, DoD, Emergency Services, Training, Government, Homeland Security, Disaster Response

Education
University of Illinois at Urbana-Champaign   1987 — 1990
BS, Education

Experience
Sutherland Global Services   June 2007 - November 2008
C&M Marketing  September 2005 - June 2007

Skills
Call Center

Education
Tidewater Community College
Theater Arts

Experience
The New York Public Library  January 2015 - Present
Catalogic Software  January 2014 - December 2014
Syncsort  January 2010 - January 2014
Prosoft Inc. Columbus, OHIO   April 2009 - December 2009
Sutherland Global Services   February 2007 - August 2007

Skills
Operating Systems, Quality Assurance, Software Development, VMware, NetApp, Unit testing, Java, RabbitMQ

Education
University of Bridgeport   2007 — 2009
MS, Computer Science

Experience
TurboTax  December 2005 - September 2014
Sutherland Global Services   May 2012 - August 2014
Sutherland Global Services   May 2011 - March 2012
Sam's Club  May 2005 - September 2011
Bank of New York Mellon  February 2001 - March 2002
Empire Medicare   March 1999 - February 2001
Keane  October 1997 - March 1999
Syracuse University  July 1995 - October 1997
Computer Task Group  December 1983 - March 1995
Mutual of New York  May 1982 - November 1983

Skills
COBOL, DB2, Databases, Mainframe, Testing, Software Development

Education
University of California, Riverside   1962 — 1967
BA, Zoology

Experience
Sutherland Global Services   November 2014 - Present
Sutherland Global Services   October 2014 - November 2014
Sutherland Global Services   February 2014 - October 2014
Walgreens  May 2012 - March 2014
Capital One  September 2013 - February 2014
Towne Park  November 2011 - September 2012
Macy's  March 2010 - October 2011

Skills
Customer Service, Microsoft Office, Microsoft Excel, Team Building, Sales, Microsoft Word, Strategic Planning, Sales Management, PowerPoint, Public Speaking, Social Media

Education
Texas Southern University   2009 — 2013
Bachelor of Arts (B.A.), Psychology

Wossman High School   2002 — 2006
High School Diploma, High School/Secondary Diplomas and Certificates

Experience
Alorica  January 2014 - Present
HGS  February 2012 - January 2014
Modern Marketing Concepts  October 2007 - February 2012
Concentrix  2003 - 2007
Sutherland Global Services   1998 - 2000
IKON Office Solutions  1994 - 1998
Eastman Kodak Company  1982 - 1990

Skills
BPO, Lead Generation, New Business Development, Call Center, Outsourcing, Business Development, Sales Management, Salesforce.com, Account Management, B2B, Direct Marketing, Strategic Partnerships, Direct Sales, Marketing Strategy, Sales

Education
Syracuse University - Martin J. Whitman School of Management   1976 — 1980
Bachelor of Business Administration (BBA), Marketing & Finance

Experience
Guzman Insurance Agency   January 2014 - February 2014
ServiceLink LoanCare Servicing  July 2012 - December 2013
Sutherland Global Services   September 2011 - July 2012
Shapiro, Brown and Alt   October 2006 - June 2010
Verizon Communications Inc  March 2006 - October 2006
ReQuire, LLC   November 2005 - March 2006
Imera Commercial and Land   July 2005 - November 2005
USAA  January 1993 - April 2004

Skills
•INS Designation, •Medical Terminology, •Personal Lines..., •Personal lines..., •Customer Service, Insurance, Microsoft Word, Microsoft Excel, Leadership, Microsoft Office, Team Building

Education
Tidewater Community College   2001 — 2012
Paralegal Studies and Health Information Management

University of Phoenix   2002 — 2003
Business Administration

Glendale Community College   2001 — 2002
Certificate, Real Estate Principles

ECPI College of Technology   1991 — 1992
Diploma, Office Technology

Experience
Key Resource Group  February 2010 - June 2015
Sutherland Global Services   2007 - 2010
Stellar Technical Products   2006 - 2006
Countrywide Home Loans  2003 - 2004
Washington Mutual Bank, F.A.   2001 - 2003
Contest.com   2000 - 2001
WebSwap.com   2000 - 2000
Match.com  1998 - 2000
SFGate.com  1996 - 1998
Boston Casting Inc.  1994 - 1996

Skills
Employee Relations, Office Administration, Writing, Resume Writing, Marketing, Web Content Creation, Web Content Management, Online Research, Copywriting, Copy Editing, Team Building, Customer Service, Process Improvement, Contract Negotiation, Negotiation, Sales, Human Resources, Interviews, Social Media, Social Networking, Public Speaking, Project Management, Training, Strategic Planning, Management, Business Development

Education
University of Arizona
BFA, Media Arts

Experience
Sai Technology Inc   2010 - 2010
Sutherland Global Services   June 2006 - July 2007

Skills
C, C++, Matlab, Verilog, Python, Linux, Unix, Embedded Systems, Computer Architecture, Communications..., Control System Design, Programming, Digital Photography, SAN, Control Systems Design

Education
Texas A&M University   2007 — 2011
Master of Science, Electrical Engineering

Sri Muthukumaran Institute of Technology   2002 — 2006
Bachelor of Engineering, Electronics & Communications Engineering

Experience
Sutherland Global Services   January 2011 - Present
Adecco Employment Services  October 2010 - December 2010

Education
Texas Southern University   1997 — 2000
Bachelors, Biology

University of Central Florida   1991 — 1993
Microbiology

Experience
Sutherland Global Services   August 2001 - November 2012

Skills
Bookkeeping, Excel, Word, Invoicing, Payroll, Financial Reporting, Accounting, Accounts Receivable

Education
Tulsa Community College

Experience
Sutherland Global Services   June 2015 - Present
Convergys  August 2014 - June 2015
Stream Global Services  July 2013 - August 2014
Johnson Controls  August 2012 - December 2012
Proxiad  2010 - 2012
Fadata AD  May 2007 - June 2008

Skills
Requirements Analysis, Testing, Project Planning, SQL, Integration, Software Development, Java, Software Documentation, XML, Databases, Windows

Education
Sofia University St. Kliment Ohridski   2014 — 2016
Master of Technology (MTech), FMI, distributed systems & mobile technologies

Technical University Sofia   2005 — 2010
Electrical engineering, electrical and automation Engineering

Experience
Sutherland Global Services   August 2014 - Present
Xerox Services  January 2014 - July 2014
ACS Xerox Services   July 2003 - January 2014

Skills
Sales Process, Account Management, CRM, Solution Selling, Cold Calling, Salesforce.com, Direct Sales, Sales

Education
University of Kentucky
Business Administration and Management