Sutherland Global Services
Industry: Company
DescriptionHeadquarters: Pittsford, New York, United States COO: Kannan Sundaresan CEO: Dilip R. Vellodi (1986–) Founder: Dilip R. Vellodi Founded: 1986 Subsidiaries: Nuevora Inc., Adventity Global Services Pvt. Ltd.,
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Sutherland Global Services Employees
Metaverse Mod Squad September 2014 - Present
ZeroChaos March 2015 - May 2015
USA Contact Point 2013 - 2014
West Corporation December 2010 - October 2013
LiveOps November 2008 - September 2010
Sutherland Global Services February 2004 - July 2007
Snelling Personnel Services December 2001 - June 2004
Skills
Customer Service, Sales, Appointment Scheduling, Telemarketing, Call Centers, Customer Satisfaction, Customer Experience, Customer Retention, Team Leadership, Training, Leadership, Teamwork, Marketing, Retail, Warehousing
Education
University of Phoenix 2015 — 2019
Business Administration and Management, General
Kaplan University 2013 — 2017
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Sutherland Global Services June 2015 - Present
Fannie Mae February 2015 - Present
Fannie Mae January 2011 - February 2015
Citi July 2004 - December 2010
Skills
Vendor Management, Training, Mortgage Underwriting, Supervisory Skills, Project Management, Mortgage Lending, Analysis, Underwriting, Loans, Credit, Auditing, Financial Risk, Quality Assurance, Sales, Risk Management
Education
University of North Texas 1998 — 2002
Bachelor of Business Administration (B.B.A.), Marketing
Department of Trade and Industry - Republic of the Philippines - Region XI April 2015 - Present
Ingenue Property Concepts and Marketing Corporation October 2011 - April 2015
Montana Group - Head Office April 2011 - August 2011
3TR Global Solutions Inc 2009 - 2010
Sutherland Global Services May 2009 - August 2009
Network Bridging Services Inc. November 2007 - March 2009
Skills
Customer Service, Real Estate, Microsoft Office, Budgets, Business Development, Market Research, Marketing Communications, Office Administration, Corporate Events, Events Coordination, Sales Presentations, Project Coordination, Strategic Planning, Negotiation, Marketing, Event Management, Public Relations, Sales
Education
University of Mindanao 2006 — 2012
Bachelor of Science, Accounting Technology/Technician and Bookkeeping
University of the Immaculate Conception 1992 — 2005
Coca-Cola July 2014 - Present
Target June 2014 - July 2014
Hewlett-Packard May 2013 - May 2014
SaskTel February 2012 - April 2013
CGI February 2008 - April 2013
Bell March 2009 - March 2012
IBM India Pvt. Ltd. December 2004 - February 2008
Cahya Mata Sarawak Berhad (CMSB) - Malaysia January 2004 - September 2004
Sutherland Global Services September 2002 - December 2003
Kumaran Systems November 2001 - September 2002
Skills
SAP, Oracle, Unix, AIX, J2EE Application..., Citrix Metaframe, ITIL Process, SAP Netweaver, SAP Basis, SAP Security..., SAP ERP, ERP, DB2, SAP Portal, SAP Implementation, ABAP, Data Migration, SAP XI, IBM AIX, Business Process
Education
University of Madras 1998 — 2001
Bachelor of Engineering (B.E.), Computer Science
State Directorate of Technical Education 1995 — 1998
CKIT - Coimbatore, Diploma in Computer Technology
Carmel Garden Matriculation Higher Secondary School - Coimbatore 1985 — 1995
High School
Esri March 2013 - Present
University of Maine November 2010 - February 2013
Cognizant Technology Solutions December 2009 - July 2010
Sutherland Global Services September 2009 - December 2009
Skills
Java, Python, Natural Language..., C, Eclipse, Visual Studio, ArcGIS, IDE, HTML 5, CSS3, GIS, ENVI, ERDAS Imagine, Image Processing, Matlab, Programming
Education
University of Maine 2010 — 2013
MS, Spatial Information Science and Engineering
College of Engineering, Anna University 2005 — 2009
BE, Geo informatics
Dell March 2013 - Present
MyPCWorks LLC February 2011 - March 2013
Sutherland Global Services December 2008 - February 2011
Skills
Windows, CSS, HTML, Networking, Technical Support, Mac, Microsoft Office, Active Directory, Microsoft Exchange, Hyper-V, Failover Clustering, Hardware, Databases, Enterprise Software, Operating Systems, SQL, SharePoint, Troubleshooting
Education
Western Governors University 2014 — 2015
Bachelor’s Degree, Information Technology - Security
University of Phoenix 2009 — 2011
Associates Degree, Information Technology and Networking
The Results Companies June 2015 - Present
Reliance Globalcom June 2009 - December 2013
Sutherland Global Services September 2006 - June 2009
Skills
ITIL v3 Foundations..., IT Service Management, PRINCE2, ITIL, Managed Services, Service Delivery, Service Management, Sla, Team Management, Vendor Management, BPO, Telecommunications, Management, SLA
Education
Cardinal Gracias High School, Mumbai
Mumbai University
Bachelor's degree
United American Insurance Company October 2013 - Present
Contractor Referral Service, LLC February 2008 - Present
Adecco October 2012 - October 2013
Sutherland Global Services September 2006 - July 2008
Skills
Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Transcription, Medical Transcription, Communication Skills, Outlook Express
Education
Evander Childs, Bronx, NY 1974 — 1977
University of Phoenix
Bryant & Stratton College September 2013 - Present
ADT August 2012 - April 2013
Sutherland Global Services February 2012 - August 2012
Education
University of Maryland Eastern Shore 2010 — 2010
Law
Joseph C. Wilson Magnet High School 2007 — 2010
Regents High School Diploma
Interthinx June 2013 - Present
MBA ResTech Forum January 2012 - July 2013
Mortgage Cadence September 2010 - May 2013
Sutherland Global Services July 2009 - September 2010
MOS Group, Inc February 2009 - July 2009
Credit Suisse 2006 - 2008
Aurora Loan Services 2002 - 2006
First National Bank of Arizona 1999 - 2001
Provident Bank-PCFS Financial Services 1995 - 2000
North American Mortgage Company 1991 - 1995
Skills
Salesforce.com, Mortgage Servicing, Mortgage Lending, Mortgage Industry, Technology Evaluation, Technology Integration, Process Improvement, Process Mapping, Underwriting, Loan Servicing, Loans, Management, Outsourcing, Sales Operations, Mortgage Banking, Business Process Mapping, Strategic Partnerships, Financial Services, Leadership, CRM, Portfolio Management, Capital Markets, Credit, Sales, New Business Development, Residential Mortgages, Banking, Executive Management, Sales Management, Selling, Loss Mitigation, Business Development, Loan Origination, Financial Risk, Relationship Management, Due Diligence, Finance, Refinance, FHA, Valuation, Credit Risk, Risk Management, Call Centers, Credit Analysis, Mergers & Acquisitions, Commercial Lending, Financial Structuring, Asset Management, Funding, Financial Analysis
Education
University of Missouri-Saint Louis
BS, Finance, Economics
Bersin by Deloitte October 2014 - Present
Bersin by Deloitte March 2012 - Present
Sutherland Global Services June 2011 - February 2012
Time Warner Cable Business Class January 2006 - June 2011
Time Warner Cable September 2004 - June 2006
Bausch & Lomb September 2001 - September 2004
Hickey Freeman January 2000 - January 2001
Rueby Corporation January 1997 - January 2000
Hartmarx January 1996 - January 1997
Anesi, Ozmon, Rodin, Novak & Kohen, Ltd. January 1991 - January 1995
Skills
Salesforce.com, Technical Support, Account Management, Administrative..., Team Building, Customer Service, Sales Operations, Sales, Troubleshooting, Customer Satisfaction, Leadership, Direct Sales, Telecommunications, Outlook, Training, Lead Generation, New Business Development, Selling, Business Development, Team Leadership, Microsoft Excel, Customer Retention, Solution Selling, Coaching, Employee Training, Management, Vendor Management, Human Resources, Process Improvement, Performance Management, Cross-functional Team..., Customer Experience, Management Consulting, Strategy, SaaS, Leadership Development, Strategic Partnerships, B2B, CRM, Sales Management, Cold Calling, Sales Process
Education
University of Phoenix 1999 — 2004
Associate's degree Business Marketing, Marketing/Marketing Management, General
Robert Morris University - Illinois 1989 — 1991
Associates, Business Management
Mitchell International November 2014 - Present
Belkin March 2013 - July 2014
Cisco September 2007 - March 2013
Gateway January 2002 - August 2007
Sutherland Global Services September 1998 - 2002
Skills
Wireless, Consumer Electronics, Product Lifecycle..., Go-to-market Strategy, User Experience, Product Marketing, Product Management, Business Development, Cisco Technologies, Management, Product Launch, SaaS, Channel Partners, Strategic Partnerships, Mobile Devices, Cross-functional Team..., Cloud Computing, Program Management, Networking, Software Development, Sales Enablement, Competitive Analysis, Product Development, Enterprise Software
Education
University of San Diego
University of San Diego
Bachelor's degree
Sutherland Global Services July 2011 - Present
Sutherland Global Services March 2009 - July 2011
Sutherland Global Services July 2008 - March 2009
Lewis Tree Service Inc. August 2003 - July 2008
Lewis Tree Service Inc. July 2001 - August 2003
AIG 2000 - 2001
Skills
Accounting, Accounts Payable, Forecasting, Financial Analysis, Account Reconciliation, Process Improvement, General Ledger, Sarbanes-Oxley Act, Auditing, Managerial Finance, Vendor Management, Business Process..., Budgets, Variance Analysis, Accounts Receivable, Banking, PeopleSoft, Revenue Recognition, Cash Management, US GAAP, Management, Internal Controls, Finance, Analysis, Financial Accounting, Financial Reporting
Education
University of Scranton 1996 — 2000
BS, Accounting
Magnum Hunter Resources Corporation August 2012 - Present
Magnum Hunter Resources Corporation August 2012 - March 2014
Sutherland Global Services February 2011 - August 2012
Eastman Kodak August 2009 - February 2011
RubinBrown LLP October 2006 - April 2009
Maritz January 2005 - September 2006
Skills
Internal Controls, Sarbanes-Oxley Act, Internal Audit, Auditing, Financial Reporting, US GAAP, Accounting, Financial Audits, Financial Accounting, GAAP, Enterprise Risk..., Revenue Recognition, Sarbanes-Oxley, Variance Analysis, SEC filings, SEC Filings, External Audit, Management
Education
University of Missouri-Saint Louis
Bachelor of Science (BS), Accounting and Finance
ELUTIONS January 2015 - Present
Elutions February 2013 - December 2014
Elutions August 2012 - January 2013
University of South Florida December 2011 - May 2012
Sutherland Global Services January 2011 - June 2011
Skills
Electrical Engineering, Matlab, Computer Hardware, LAN/WAN, PowerPoint, MS Office Suite, Photoshop, New Technology..., Cricket, Basketball, Swimming, Social Networking, Microsoft Office, Pspice, Technology Management, Power Systems, Simulink, Labview, LabVIEW
Education
University of South Florida 2011 — 2013
Master's, Power Systems, Energy Delivery, Complex Analysis
SRR Engineering College, Chennai, INDIA 2006 — 2010
BE, Electrical and Electronics Engineering
Sutherland Global Services November 2014 - Present
Uhaul March 2014 - November 2014
Walmart March 2013 - September 2013
CenturyLink April 2009 - April 2012
Walmart January 2008 - April 2009
AT&T Wireless January 2007 - March 2008
Skills
Customer Service, Retail, Call Center, Word, PowerPoint, Microsoft Office, Telephone Skills, Customer Relations, Problem Solving, Teamwork, Troubleshooting, Data Entry, Telecommunications, Business Communications, Excel, Customer Satisfaction, Self Starter, Fax, Windows, Call Centers, Microsoft Word, Microsoft Excel
Education
University of Phoenix
Cognizant Technology Solutions September 2014 - Present
Cognizant Technology Solutions November 2013 - August 2014
Cognizant Technology Solutions November 2010 - October 2013
Cognizant Technology Solutions September 2009 - October 2010
Cognizant Technology Solutions June 2009 - August 2009
Cognizant Technology Solutions April 2009 - June 2009
Cognizant Technology Solutions January 2008 - March 2009
Cognizant Technology Solutions July 2006 - January 2008
Tata Consultancy Services October 2005 - July 2006
Sutherland Global Services June 2004 - September 2005
Skills
Quality Assurance, Validation, 21 CFR Part 11, Change Control, Computer System..., FDA, GxP, CAPA, LIMS, V&V, Quality Control, GMP, Testing, Sop, GLP, Test Planning, Biotechnology, Quality System, Software Quality..., GAMP, SDLC, Business Analysis, Agile Methodologies, Requirements Analysis, Business Intelligence, Integration, Consulting, Oracle, Vendor Management, Requirements Gathering
Education
University of Madras 2000 — 2004
Bachelor of Engineering (B.E.), Computer Science
La chatelaine Residential Jr. College
Themesoft Inc. February 2014 - Present
first-job.in December 2010 - Present
eInflexion Pte Ltd December 2010 - December 2011
Sutherland Global Services January 2010 - November 2010
Event Management Comapny January 2005 - November 2010
eclat designs & infrastructure pvt ltd June 2009 - December 2009
Skills
Recruiting, Business Development, Employee Training, Sourcing, Performance Management, Human Resources, Training, Recruitments, Employee Relations, Talent Acquisition, Personnel Management, Performance Appraisal, Employee Engagement, Screening, Budgets, Strategy, CRM, Business Strategy, Management, Technical Recruiting, Interviews, Analysis, Entrepreneurship, Applicant Tracking..., Deferred Compensation, Job Descriptions, Hiring, Temporary Placement, Executive Search, Vendor Management, Team Management, Project Planning, HR Consulting, Soft Skills, Payroll, IT Recruitment, Leadership Development, Organizational..., Teamwork
Education
Madras School of Social Work 2008 — 2010
MHRM, Human Resource MAnagement
Madras University
Management Information Systems, General
Defense Logistics Agency October 2012 - Present
Xerox September 2012 - October 2012
Sutherland Global Services November 2011 - July 2012
World Financial Group (WFG) July 2009 - November 2011
United States Department of Defense November 2005 - June 2009
US Army February 2001 - May 2004
City of Richmond, Virginia May 1998 - February 2001
Education
University of Phoenix 2006 — 2011
Bachelor of Science in Business, Business Administration and Marketing
Cognizant Technology Solutions May 2014 - Present
Infosys June 2005 - May 2014
Sutherland Global Services June 2004 - March 2005
Skills
Core Java, Java Enterprise Edition, Project Management, Oracle Agile PLM, J2EE Application..., Product Lifecycle..., Team Management, Troubleshooting, Business Analysis, Software Project..., Requirements Gathering, Requirements Analysis, MatrixOne, Project Portfolio..., SDLC, ETL, CRM, eMatrix, Pre-sales, Oracle, Agile Methodologies, Solution Architecture, Integration
Education
Madras University 2000 — 2004
BE, Production TEchnology
GENPACT February 2014 - Present
Aerotek October 2013 - February 2014
Sutherland Global Services January 2012 - August 2013
Sutherland Global Services June 2009 - June 2012
Perot Systems June 2005 - December 2008
ACS November 2002 - June 2005
AT&T Solutions November 1996 - November 2002
IBM Global Services October 1989 - October 1996
Eastman Kodak Company July 1979 - October 1989
Skills
Offshoring, BPO, Outsourcing, Vendor Management, IT Outsourcing, Finance & Accounting, Account Management, Sales, Strategy, IT Operations, Management, Business Process, Business Development, CRM, IT Strategy, Professional Services, Integration, Process Improvement, Management Consulting, Enterprise Software, Business Process..., Change Management, Pre-sales, Negotiation, Contract Negotiation, Governance, Business Planning, Consulting, Leadership, Operations Management, Service Delivery, Team Leadership, Mergers & Acquisitions, Business Transformation, Sourcing, Sales Operations, Selling, Analytics
Education
University of Rochester - Simon Business School 1982 — 1984
MBA
Virginia Polytechnic Institute and State University 1974 — 1979
BSEE
Sutherland Global Services February 2005 - Present
Ajuba Solutions India Pvt. Ltd. January 2004 - January 2005
Amrutanjan Health Care Limited January 2003 - December 2003
Hughes Network Systems January 2002 - June 2002
Skills
Cognos, Client Services, PowerPoint, Strategic Planning, Budgets, Negotiation, IDX, Microsoft Office
Education
University of Madras 1999 — 2002
Bachelor's Degree, Computer Science
Ebenezer Matric
High School, Mathematics and Computer Science
Elite Marketing Professionals October 2013 - Present
Pollo Tropical November 2012 - November 2013
Atlas Managment May 2013 - October 2013
Kroger July 2008 - July 2012
ACS November 2007 - June 2008
Rainforest Café August 2006 - August 2007
Sutherland Global Services September 2005 - June 2006
Skills
Photoshop, Public Speaking, Event Planning, Cold Calling, Customer Service, Sales, Leadership, Customer Satisfaction, Time Management, Inventory Management, Retail, Microsoft Excel, Outlook, PowerPoint, Management, Team Building, Social Networking, Process Scheduler, Microsoft Office, Marketing, Microsoft Word, Social Media, Training
Education
University of Phoenix 2012 — 2013
Associates, Business Administration and Management, General, 3.28
University of Phoenix 2012 — 2013
Associate's degree, Business Administration and Management, General, 3.28
Nottingham High School 1998 — 2001
High School Diploma, General Studies
Sutherland Global Services April 2012 - Present
24/7 Customer August 2008 - April 2012
TeleTech Holdings September 2002 - July 2008
Edify Corporation 1994 - 2000
ADP 1984 - 1994
Skills
Contact Centers, Sales Process, Lead Generation, Solution Selling, Call Center, SaaS, Workforce Management, Cloud Computing, Account Management, BPO, CRM, Business Development, Outsourcing, Strategic Partnerships, Go-to-market Strategy, Enterprise Software, Customer Experience, Salesforce.com, Unified Communications, Call Centers, Vendor Management, Cross-functional Team..., Channel, Sales Management, Analytics, Product Management, Professional Services, Demand Generation, B2B, Business Alliances, Business Intelligence, Direct Sales, Managed Services, Sales, Selling, Strategy, Team Management
Education
University of Maryland College Park 1981 — 1984
BS, Marketing
IDEXX Laboratories July 2015 - Present
University of Maine August 2011 - Present
Capgemini India Pvt ltd February 2010 - August 2011
Sutherland Global Services September 2009 - December 2009
Skills
Android, Java, ArcGIS, Photoshop, Microsoft Office, C++, C, .NET, Microstation, ERDAS Imagine, ENVI, Eclipse, PHOTOMOD 4.4, Visual Basic, Statistics, SPSS, R, Data Analysis, GIS, GPS, SQL, Remote Sensing, Research, Python, User Experience, User Interface Design, Databases, Matlab, Computer Science, Algorithms
Education
University of Maine 2011 — 2013
Spatial Information Science and Engineering, Spatial Informatics, A
College of Engineering, Guindy, Chennai 2005 — 2009
Bachelor of Engineering (B.E.), Geo-Informatics, B
Sutherland Global Services June 2011 - September 2011
Skills
Photoshop, Teamwork, PowerPoint, Customer Service, Microsoft Office, Microsoft Word, Team Management, English, Social Media, Illustrator, Windows, Team Leadership
Education
University of South Wales 2010 — 2013
The American College of Sofia 2004 — 2009
TCS March 2010 - Present
iNautix Technologies January 2009 - March 2010
Sutherland Global Services January 2007 - January 2009
Skills
ITIL, Requirements Analysis, Service Delivery, IT Service Management, Technical Support, IT Operations, Pre-sales, Active Directory, Global Delivery, Vendor Management, Software Project..., IT Management, PMP, IT Strategy, Enterprise Architecture, Incident Management, Data Center, Business Analysis, Outsourcing, Service Management, Resource Management, Team Management, Virtualization, Transition Management, ITIL Intermediate -..., ITIL Intermediate -...
Education
Madras University 2002 — 2005
Bachelor's degree, Computer Science
Aringar Anna Government Higher Secondary School 2000 — 2002
HSS, Maths, Computer Science
CDS Monarch April 2013 - Present
Saint Irenaeus Ministries Inc. October 2011 - Present
CDS Monarch September 2011 - August 2012
Sutherland Global Services May 2011 - July 2011
Skills
Customer Service, Building Relationships, Customer Satisfaction, Event Planning, Data Analysis, Marketing Strategy, Marketing Communications, Customer Retention, Medical Billing, Medicaid, Sales, Bookkeeping
Education
University of Rochester 2006 — 2010
Bachelor's degree, English: Language, Media, and Communications
Sutherland Global Services February 2015 - August 2015
Harte Hanks April 2013 - February 2015
Convergys June 2010 - 2013
Convergys 2010 - 2013
Convergys May 2010 - July 2010
Convergys 2009 - 2010
Skills
Quality Assurance, Quality Auditing, Call Center, Calibration, Supervising, Microsoft Office, Microsoft Excel, Microsoft Word, Human Resources, Customer Service, Transition Management, Employee Relations, Workforce Management, Project Planning, Performance Management, Training, Contact Centers, Team Building, Six Sigma, Project Management, Strategic Planning, Employee Engagement, COPC, Outsourcing, Quality Management, Coaching, Sales, Customer Satisfaction, Operations Management, Management, Process Improvement, Analysis, Leadership, Account Management, Service Delivery, Sla, Process Migration, Recruiting, Data Analysis, Inbound Marketing, Program Management, Team Leadership, Customer Experience, Call Center Development, Vendor Management, Business Analysis, CRM, Change Management, BPO, Team Management
Education
University of Santo Tomas 2007 — 2011
Bachelor's degree, Hotel and Restaurant Management
Mater Carmeli School of Novaliches 2003 — 2007
Copper Mobile January 2015 - Present
Verizon May 2012 - January 2013
HCL Technologies April 2008 - July 2011
HCL Technologies April 2008 - July 2011
Sutherland Global Services November 2003 - February 2008
Skills
Team Management, Business Development, Sales, Workforce Management, Training, Information Technology, Management, Pre-sales, BPO, IT Outsourcing, Outsourcing, RFP, Vendor Management, Team Building, Enterprise Software, Customer Satisfaction, Service Delivery, Leadership, Consulting, Resource Management, Business Analysis, Recruiting, CRM
Education
University of Madras 1999 — 2003
Bachleor of Technology, Information Technology
Nagarjuna college 1998 — 1999
Board of Intermediate Education, Mathematics, Physics and Chemistry
Rayalaseema Residential school 1995 — 1999
Board of intermediate Education, Mathematics, Physics and Chemistry
NIKA Architects + Engineers September 2012 - Present
Constellation Energy October 2011 - September 2012
Constellation Energy June 2010 - September 2011
Sutherland Global Services February 2007 - August 2007
Government of India's, Bhabha Atomic Research Centre December 2004 - May 2005
M/S Doshi Engineering Works June 2003 - November 2004
Skills
AutoCAD, Finite Element Analysis, Fluid Mechanics, Milling, Revit, Trane Trace 700, Autodesk Inventor, Project Management, Cnc, Mechatronics, I-DEAS, Virtual Reality, Grinding, Kinematics, Drilling, Production Engineering, Inventor, Lathe
Education
University of Maryland Baltimore County 2009 — 2011
Masters of Science, Mechanical Engineering
University of Mumbai 2005 — 2009
Bachelors of Engineering, Mechanical Engineering
University of Mumbai 2001 — 2005
Diploma of Engineering, Fabrication Technology and Erection Engineering
Appian Corporation July 2015 - Present
Hughes Network Systems April 2011 - July 2015
HelthCentive February 2011 - April 2011
Maryland Institute of Technology for Humanities January 2010 - December 2010
Syntel Ltd October 2007 - January 2009
Sutherland Global Services July 2007 - September 2007
Network Solutions May 2004 - August 2004
Siddhivinayak Computers October 2003 - May 2004
Skills
CSS, JavaScript, MySQL, AJAX, Testing, C, Perl, Java, Linux, HTML, SQL, PHP, C++, Visio, Access, jQuery, Programming, Web Development, Dreamweaver, XML, Software Development, Eclipse, SDLC, Troubleshooting, Performance Testing
Education
University of Maryland College Park 2009 — 2011
M.S, Information Management
Ramrao Adik Institue of Technology 2004 — 2007
B.E, Information Technology
Babasaheb Gawade Institute of Technology 2001 — 2004
Diploma, Computer Technology
Medallia, Inc. April 2014 - Present
Expedia July 2010 - April 2014
Symantec Corporation July 2009 - May 2010
GE Energy May 2005 - August 2008
Sutherland Global Services May 2004 - September 2004
Skills
Web Services, Java, C#, Scrum, C++, JUnit, REST, Software Development, Agile Methodologies, Programming, SOAP, Software Engineering, SQL, Eclipse, Visual Studio, SOA, Scala, Distributed Systems, Perl, Agile, Certified Scrum Master..., Debugging, AngularJS, JavaScript, Node.js
Education
University of Southern California 2008 — 2010
MS, Computer Science
University of Mumbai 2000 — 2004
Bachelor of Engineering, Computer Engineering
Sutherland Global Services October 2013 - Present
Intellectual Resources Corporation 2013 - Present
University of Vermont January 2012 - August 2014
ipCapital Group February 2011 - October 2013
Dealer.com 2010 - 2011
ScerIS, Inc. April 2007 - September 2008
Taproot Foundation 2007 - 2008
Slades Bank 2005 - 2007
Skills
Business Strategy, Competitive Analysis, Consumer Insights, Innovation Management, Business Intelligence, Research, Competitive Intelligence, Analytics, Qualitative Research, Business Analysis, Marketing Strategy, Brand Development, Customer Insight, Strategy, Marketing, Budgets, Project Management, Marketing Communications, Strategic Partnerships, CRM, Nonprofits, Consulting, Business Development, Leadership, Commercialization, Valuation, Market Research, Intellectual Property
Education
University of Oxford 2008 — 2009
MBA, Strategy and Marketing
William & Mary 2000 — 2004
BA, Music
eClinicalWorks June 2013 - Present
UMass Lowell September 2012 - May 2013
Concentrix BPO Private Limited April 2011 - August 2011
Cybernet Slash Support May 2009 - April 2011
Sutherland Global Services November 2006 - March 2009
Skills
Technical Support, Software Installation, Call Center, Operating Systems, Troubleshooting, Computer Hardware, Windows 7, C, Hardware, Windows, Linux, TCP/IP, SQL, VHDL, Verilog
Education
University of Massachusetts at Lowell 2011 — 2013
MS in Computer Engineering
Mohamed Sathak Engineering College
Bachelor of Engineering, Electrical and Electronics
Lionbridge January 2015 - Present
teleNetwork November 2014 - Present
Sutherland Global Services June 2014 - December 2014
JLodge February 2013 - January 2014
NTI October 2006 - October 2008
Skills
Statistics, Quality Assurance, Data Analysis, Training, SPSS, Technical Writing, Research, Graphic Design, Technical Support, Software Development, Software Documentation, Software Engineering, Customer Service, Bass Guitar, Vocalist, Troubleshooting, Remote Troubleshooting, Test Cases, Agile Methodolgy, SQL, .NET, Technical Documentation, Business Writing, Process Improvement, Microsoft Office, Analysis, Testing, Microsoft Excel, Project Management, Performance Management
Education
University of Phoenix 2012 — 2014
Masters of Psychology, Industrial and Organizational Psychology
University of Phoenix 2009 — 2012
Bachelor of Software Engineering, Computer Software Engineering, 3.48
University of Phoenix 2007 — 2009
Associate's Degree, Visual Communications
University of Rochester August 2014 - Present
Unisys 2012 - 2013
Sutherland Global Services December 2011 - April 2012
Baden Street Settlement House April 2004 - August 2011
Skills
Windows 7, Technical Support, Troubleshooting, Help Desk Support, Call Centers, Microsoft Exchange, Windows XP, Windows, Access, Public Speaking
Education
University of Phoenix 2008 — 2010
Associate of Arts (A.A.), Human Resources Management and Services
Rochester Business Institute 1997 — 1999
Associate's degree, Administrative Assistant and Secretarial Science, General
John Marshall HS 1993 — 1997
Diploma, Basic Studies
MyNuvola.com April 2013 - October 2013
Accomptrove Outsourcing Services Inc. October 2012 - October 2013
Sutherland Global Services September 2009 - August 2011
Skills
Sales, Sales Management, Selling, Customer Service, Sales Process, Negotiation, Technical Support, CRM, Customer Retention, Call Centers, Cold Calling, Customer Experience, Customer Satisfaction, Lead Generation, Sales Operations, B2B, Telemarketing, Sales Presentations
Education
University of Mindanao
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Humana November 2014 - Present
Watson Clinic LLP August 2014 - October 2014
Peace River Center for Personal Development, Inc. September 2013 - August 2014
Capital One June 2012 - September 2013
The Results Companies November 2011 - March 2012
Sutherland Global Services March 2009 - July 2010
Finger Lakes Answering Service July 2005 - February 2009
Home Depot October 2004 - May 2005
ICT Group January 2003 - June 2004
John J Jerue Truck Brokers October 2001 - October 2002
Skills
Call Center, Customer Service, Sales, Customer Retention, Troubleshooting, Accounts Payable, Accounts Receivable, Invoicing, Technical Support, Customer Satisfaction, Customer Experience, Microsoft Office, Data Entry, Microsoft Excel, Outlook, Quality Assurance, Microsoft Word, Team Leadership, Training, Teamwork, PowerPoint, Telephone Skills, Access, Software Documentation, Management, Account Management, Leadership, Time Management, OS X, Team Building, Project Management, System Administration, Data Analysis, Coaching, Team Management, Operations Management, IT Operations, Windows 7, Public Health, Public Health Education, Public Health Emergency..., HIV prevention, Call Centers, Conflict Resolution, Healthcare, Office Administration, Technical Writing, Cold Calling, Office Management, Team-oriented
Education
Walden University 2014 — 2016
Masters of Public Health, Public Health
University of South Florida 2011 — 2013
Bachelor of Science (B.S.), Public Health
Polk Community College 2008 — 2010
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Lakeland High School 1999 — 2000
High School Diploma, GED
Accenture September 2013 - Present
Sutherland Global Services June 2012 - December 2012
City of Oklahoma City March 2009 - August 2011
Guangzhou City Consruction&Development Co.,Ltd. August 2005 - July 2006
Skills
Economics, Financial Modeling, Financial Analysis, Valuation, Crystal Ball, Data Analysis, Corporate Finance, DCF, Market Research, Competitive Analysis, Process Improvement, Analysis, Business Strategy, Forecasting, Cross-functional Team..., Finance, Strategic Planning, Management, Budgets
Education
University of Rochester 2011 — 2013
Master of Business Administration, Strategy
University of Oklahoma 2006 — 2008
Master, Regional and City Planning
Tata Consultancy Services July 2014 - Present
Tata Consultancy Services July 2010 - June 2014
Tata Consultancy Services July 2005 - June 2010
Stream Global Services February 2005 - June 2005
Sutherland Global Services January 2004 - January 2005
vCustomer March 2003 - June 2004
Skills
Pre-sales, Business Analysis, Vendor Management, Team Management, Service Delivery, Transition Management, Requirements Analysis, Incident Management, PMP, Business Intelligence, IT Service Management, Sla, IT Operations, ITIL, Requirements Gathering, Service Desk, Solution Architecture, Global Delivery
Education
University of Pune 2000 — 2002
Master of Business Administration (M.B.A.), Management Information Systems, General
Pune University 1996 — 2000
Bachelor of Engineering (B.E.), Mechanical Engineering
zen-e-solutions Pvt Ltd June 2009 - Present
sutherland global services August 2008 - May 2010
Softline Solutions November 2007 - April 2008
The Channel Checkers February 1995 - 2000
Skills
Computer Hardware, Computer Engineering, Administration
Education
MMA Hr.Sec School 2008 — 2012
Madras University 2008 — 2012
MCA, Computer Application
Independent Consultant October 2011 - Present
Pfizer Inc 2012 - January 2015
Prolific Interactive January 2010 - September 2011
University of New Haven October 2008 - December 2010
Sutherland Global Services May 2007 - December 2007
Skills
Cocoa, Mobile Applications, iOS Development, iPhone development, Continuous Integration, Objective-C, Mobile Devices, Android, Start-ups Management, Mentoring, Start-up Consulting, Automated Software..., Xcode, Vendor Management, Mac OS X Server, SDLC, JavaScript, JIRA, HTML, C, AJAX, Git, MySQL, Swift, HTML 5, User Experience, iPad, CSS, Object Oriented Design, SQL, Unit Testing, HTML5, jQuery, PHP, Programming, Java, SQLite, Subversion, Design Patterns, Object Oriented Modeling, SharePoint, OS X, Mac Apps, Technical Leadership, Github, Software Deployment, Software Reuse
Education
University of New Haven 2008 — 2010
Master of Science, Computer Science
University of Mumbai 2004 — 2007
Bachelor of Science, Information Technology
Sutherland Global Services October 2014 - Present
Sutherland Global Services April 2010 - September 2014
Modern Marketing Concepts March 2008 - June 2009
Concentrix June 2005 - February 2008
SIGMA Marketing Group 2004 - 2005
Vertis Communications 2002 - 2004
Sutherland Global Services June 2001 - August 2002
Sutherland Group 1987 - 2002
Skills
Cross-functional Team..., Call Centers, CRM, Lead Generation, Project Management, Management, Customer Service, Inbound Marketing, Program Management, Leadership, BPO, Outsourcing, Account Management, B2B, Training, Coaching, Analytics, Telecommunications, Business Development, Vendor Management, Team Leadership, Team Management, Salesforce.com, Process Improvement, Sales, Marketing Strategy, Customer Experience
Education
University of Rochester 1984 — 1988
Bachelor of Arts, Psychology
Choate Rosemary Hall
Cisco May 2015 - Present
Cisco June 2011 - Present
Cisco January 2010 - June 2011
VMware September 2007 - January 2010
EMC May 2005 - September 2007
Slashsupport December 2003 - May 2005
Hewlett-Packard June 2003 - December 2003
Sutherland Global Services June 2002 - June 2003
Sinux Technologies June 1999 - June 2002
Skills
Virtualization, VMware, Linux, RedHat, ITIL, RHCE, Open Source Software, VMware ESX, vSphere, VMware Infrastructure, Cloud Computing, VDI, Storage, Storage Area Networks, Storage Virtualization, SAN, Data Center, High Availability, NetApp, Red Hat Linux, Networking, Cisco Nexus 1000v, Cisco Nexus, Technical Support, Enterprise Software, Switches, Hardware, HP, Integration, Infrastructure, NAS, VMware Workstation, iSCSI, Fibre Channel, TCP/IP, Cluster, Cisco IOS, DNS, Solaris, Cisco Technologies, Servers, Firewalls, Network Architecture, Server Architecture
Education
University of Madras 2004 — 2007
MBA, Information Technology
University of Madras 1996 — 1999
Bachelor of Commerce, Commerce
Cognizant Technology Solutions June 2014 - Present
HCL Technologies May 2006 - June 2014
Quantum Secure April 2005 - May 2006
Sutherland Global Services April 2004 - December 2004
Skills
LIMS, 21 CFR Part 11, GxP, Software Project..., Microsoft SQL Server, GMP, Requirements Analysis, Quality System, Agile Methodologies, Computer System..., Requirements Gathering, GLP, Oracle, Validation, SDLC, PL/SQL, ITIL, Agile Project Management, Resource Management, SOA, PMP, Quality Assurance, Testing, Software Documentation, .NET
Education
University of Madras 2000 — 2004
BE, Electrical & Electronics
IBM January 2009 - Present
Wheatland Systems November 2008 - January 2009
University of Missouri at Kansas City May 2008 - November 2008
University of Missouri at Kansas City August 2007 - October 2008
University of Missouri at Kansas City January 2007 - May 2007
Keywest Technologies 2007 - 2007
Computer Associates March 2006 - July 2006
Mahindra Satyam February 2005 - March 2006
Sutherland Global Services September 2004 - February 2005
Skills
DB2, Databases, Database Administration, SQL, Unix Shell Scripting, C#, MySQL, TCP/IP, SharePoint, Shell Scripting, Java, Linux, Unix, PL/SQL, Programming, IBM AIX, High Availability, Performance Tuning, Disaster Recovery, Backup Solutions, Perl
Education
University of Missouri-Kansas City 2006 — 2008
Masters, Computer Science
Vazir Sultan College of Engg 2000 — 2004
Bachelors of Technology, Computer Science
KenKeo Designs 2005 - Present
Sutherland Global Services April 2012 - May 2012
Alpine Access October 2010 - January 2012
Skills
Graphic Design, Customer Service, Adobe Creative Suite, Illustrator, Photoshop, Photography, Logo Design, Dreamweaver, Graphics
Education
University of Phoenix 2012 — 2012
Certificate, Visual Communications
Eisenhower High School-Rialto CA 1990 — 1993
Diploma, General Studies
Saicon September 2013 - Present
AccureQ Staffing Solutions December 2012 - August 2013
IMS People August 2011 - December 2012
Shalom Technology April 2009 - April 2011
VCustomer Services India Pvt. Ltd October 2007 - April 2009
Sutherland Global Services November 2005 - February 2007
Skills
SAP ABAP, Project Management, Global Client Management, Team Management, Recruitments, Recruitment Strategy, Performance Management, Social Media Networking, Executive Hiring, Market Intelligence, Data Analysis/Trend..., Company Mapping, Head Hunting, Account Management, Recruiting, Executive Search, ABAP, Online Social Networking, Sourcing, Talent Management, Analysis, Screening, Vendor Management, Business Development, Applicant Tracking..., Human Resources, Interviews, Benefits Negotiation, Strategy, Temporary Placement, Training, IT Recruitment, Management, Networking, Outsourcing, Leadership, Consulting, Hiring, Contract Recruitment, RPO, Talent Acquisition, Cold Calling, Screening Resumes, Staff Augmentation, Internet Recruiting, Staffing Services, Temporary Staffing, Permanent Placement
Education
University of Pune 2008 — 2010
Associate's Degree, SAP ABAP
Frankfinn Institute 2006 — 2007
DIPLOMA IS FLIGHT STEWART/ PERSONALITY DEVELOPMENT/HOTEL MANAGEMENT
KALINGA UNIVERSITY 2003 — 2006
Bachelor Degree in Computer Application, COMPUTERS
D.Y.Patil 2002 — 2004
2 Year BHMS, MEDICINE
CAMP EDUCATION SOC. 2000 — 2002
HSC, SCIENCE
School District of Hillsborough County April 2013 - Present
ScriptFleet February 2013 - May 2013
CSS Corp 2011 - 2012
CSS Corp November 2005 - November 2010
Sutherland Global Services 2005 - 2010
Skills
Active Directory, Windows Server, CCNA, Servers, Microsoft SQL Server, Cisco Technologies, Operating Systems, DNS, VPN, DHCP, Technical Support, Networking, Troubleshooting, IT Operations, Windows
Education
University of Madras
Cognizant Technology Solutions August 2011 - Present
Cognizant Technology Solutions August 2009 - July 2011
Tata Consultancy Services Limited March 2004 - August 2009
Sutherland Global Services June 2003 - February 2004
Skills
Mainframe, COBOL, Project Management, SDLC, Requirements Analysis, Software Project..., DB2, Requirements Gathering, Solution Architecture, Business Process
Education
University of Madras 1998 — 2002
Bachelor of Engineering, Instrumentation and Control
Jaigopal Garodia National Higher Secondary School
PACCAR Inc February 2013 - Present
IBM Global Technology Services October 2010 - Present
EMERGYS CORPORATION October 2008 - October 2010
Satyam Computer services Limited 2006 - 2008
Covansys December 2004 - October 2006
Covansys, A CSC Company 2004 - 2006
Sutherland Global Services 2003 - 2004
Skills
SAP Netweaver, ABAP, ECC, SAP Portal, SAP R/3, SAP Basis, Security, SAP ERP, Business Process, IDOC, SAP BW, SAP XI, SAP Implementation, SAP Solutions, SAP BI, WebDynpro, SAP HR, Unix, SAP SRM, SAP SD, Enterprise Architecture, Data Warehousing, SAPScript, SD, Solution Architecture, Business Intelligence, SAP, Master Data Management, SAP MM, SAP CRM, Pre-sales, BAPI, Data Migration, Integration, SAP Security..., ERP, AIX, ITIL, Business Objects, Requirements Analysis
Education
University of Madras 1999 — 2003
BE, Electronics and Communication
Constellation Brands January 2015 - Present
Constellation Brands September 2009 - January 2015
SunGard Data Systems January 2008 - October 2009
SunGard Higher Education January 2005 - December 2007
SunGard Higher Education October 2002 - January 2005
Sutherland Global Services 1999 - 2002
Skills
Philanthropy, Writing, Internal Communications, Messaging, Intranet Strategy, Strategic Communications, Corporate Communications, Communication Training, Fundraising, Strategic Planning, Program Management, Proposal Writing, Strategy, Social Media, Project Management, Corporate Social..., Change Management, Editing, Event Planning, Human Resources, Management, Marketing, Sales Operations, Training
Education
Villanova 2006 — 2006
n/a
University of Montana 1993 — 1998
BA
Sutherland Global Services April 2005 - Present
XETA Technologies, Inc July 2002 - April 2005
Trammell Crow Company November 1998 - August 2001
Skills
Internal Controls, Accounting, Auditing, Process Improvement, Sarbanes-Oxley Act, US GAAP, Analysis, Financial Analysis, Financial Reporting
Education
University of Oklahoma 1990 — 1995
Bachelor of Accountancy, Accounting
Sutherland Global Services Customer Service Representative and TrainerSutherland Global ServicesJanuary 2013 - Present
West Corporation October 2007 - January 2013
TreadMasters Fitness Sales & Service May 2004 - September 2007
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 1998 - June 1999
Skills
Customer Service, Call Centers, Customer Experience, Medical Billing, Telephone Skills, Data Entry, Virtual Teams, Team Leadership, Team Management, Employee Training, Administrative..., Office Management, Office Administration, Microsoft Office, Training, Customer Satisfaction, Leadership, Management, Recruiting
Education
University of Phoenix 2006 — 2010
Bachelor's of Science, Business, Management, Marketing, and Related Support Services
Anniston High School 1986 — 1990
Diploma, Basic Course Studied
Circular Edge October 2012 - Present
Al Baker Group July 2011 - September 2012
Reliasys Technologies Ltd May 2009 - June 2011
HCL Technologies August 2006 - May 2009
Sutherland Global Services July 2005 - July 2006
Skills
Disaster Recovery, Crystal Reports, DSI, JD Edwards, Databases, ERP
Education
University of Madras 2003 — 2005
MSC, Applied Mathematics
Sutherland Global Services September 2014 - August 2015
Sears Holdings Corporation March 2014 - April 2014
Union Tank Car Company - UTLX March 2012 - May 2012
Skills
Employee Relations, Human Resources, Microsoft Office, Microsoft Excel, HRIS, HR Policies, Recruiting, Microsoft Word, Customer Service, Payroll, Performance Management, PowerPoint, Employee Benefits, Benefits Administration, Outlook
Education
University of Phoenix 2008 — 2014
In Progress, Business Management Human Resource
Jena High School
University of Rochester Medical Center April 2015 - June 2015
University of Rochester September 2014 - December 2014
Sutherland Global Services May 2014 - September 2014
University of Rochester May 2014 - September 2014
Ruffalocody LLC October 2013 - February 2014
Rotary International August 2009 - June 2010
Skills
Linguistics, Microsoft Excel, Microsoft Word, PowerPoint, Python, Customer Service, Customer Relations, Professional Phone..., Educational Fundraising, Office Management, Office Equipment, Project Management, Mac OS, Administrative..., Leadership, Microsoft Office, Research, Social Media
Education
University of Rochester 2011 — 2014
Bachelor's degree, Linguistics, 3.6/4.0
Pompano Beach High School 2007 — 2011
International Business, Top 5%
Sutherland Global Services March 2015 - Present
TELUS International July 2013 - November 2014
Convergys June 2002 - June 2013
PBSC Computer Training Centres March 1986 - May 2002
Skills
Call Center, Outsourcing, Customer Experience, Customer Satisfaction, Operations Management, Performance Management, Process Improvement, Training Delivery, Change Management, Customer Service, Continuous Improvement, Coaching, Talent Management, Leadership Development, Call Centers, Vendor Management, Team Management, Workforce Management, Contact Centers, BPO
Education
University of Manitoba 1984 — 1986
Courses in CMA program, Accounting and Business/Management
Lougheed Business College
Accounting Certification, Accounting and Business/Management
Technosoft Engineering (Formerly Technosoft Information Technologies India Ltd.) February 2014 - Present
i2 Consulting INC February 2012 - January 2014
Sutherland Global Services January 2010 - February 2011
Vodafone India January 2005 - November 2009
Skills
Recruiting, Microsoft Office, Technical Recruiting, Customer Service, Talent Acquisition, Executive Search, Microsoft Excel, Account Management, Sourcing, New Business Development, Microsoft Word, Project Management, PeopleSoft, Employee Benefits, IT Recruitment, Networking, Databases, Screening, Benefits Negotiation, Contract Recruitment, Internet Recruiting, Screening Resumes, Interviews, Staff Augmentation, Applicant Tracking..., Temporary Placement, Staffing Services, RPO, Recruitments, Resume, Permanent Placement, College Recruiting, Consulting, Information Technology, Search, Resource Management, Recruitment Advertising, Human Resources, Temporary Staffing, E-recruitment, Headhunt, Employee Referral..., Employer Branding, Boolean Searching, Onboarding, Talent Management, Vendor Management, Hiring, Job Descriptions, Resume Writing
Education
University of Mumbai 2010 — 2011
Bachelor of Commerce (B.Com.)
V,E,S,H 1999 — 2000
S.S.C
Veekays english high school 1999 — 2000
s s c
KRG Technologies Inc. July 2015 - Present
Sri Prathinik Consulting April 2014 - June 2015
Legend Solutions November 2012 - December 2014
SAAZVAT Technologies December 2010 - November 2012
SIMPLEX INFO SYSTEMS, INC September 2008 - August 2010
Sutherland Global Services September 2005 - August 2008
Skills
Technical Recruiting, Talent Acquisition, Internet Recruiting, Applicant Tracking..., Recruiting, Screening, Benefits Negotiation, Sourcing, Contract Recruitment, Human Resources, Screening Resumes, Staffing Services, Talent Management, IT Recruitment, Onboarding, Employee Relations, Interviews, Staff Augmentation, Temporary Placement, Executive Search, CRM, Management, Team Management, Business Development, Training, Leadership
Education
University of Madras 2005 — 2007
Master's degree, Computer Systems Networking and Telecommunications
University of Madras 2002 — 2005
Bachelor of Electronic science, Electronics
Nityo Infotech June 2014 - Present
i2 Consulting INC January 2013 - May 2014
Bravens Inc. March 2011 - December 2012
Sutherland Global Services August 2010 - March 2011
Skills
IT Recruitment, Benefits Negotiation, Recruiting, Job Diva, Screening, Internet Recruiting, Technical Recruiting, Networking, Staff Augmentation, Network Administration, Competitive Analysis, CRM, Applicant Tracking..., Screening Resumes, Corporate Communications, Temporary Placement, Talent Acquisition, Team Management, Resume, Executive Search, Staffing Services, Vendor Management, Sourcing, Contract Recruitment, Consulting, Recruitments, RPO, Permanent Placement, E-Recruitment, Interviews, New Business Development, Team Building, Internetworking, Client Development, Client Co-ordination, Management Consulting, Business Understanding, Finance, Lead Development, Outsourcing, Employee Referral..., Headhunt, Resource Management, Team Leadership
Education
University of Mumbai
Bachelor’s Degree, IT
JMA Information Technology November 2011 - Present
Superior Technical Resources November 2009 - November 2011
Epro Inc July 2008 - October 2009
Sutherland Global Services January 2006 - July 2008
Sai Chamois January 2003 - January 2006
Skills
Screening Resumes, Recruiting, Technical Recruiting, Talent Acquisition, Staff Augmentation, Internet Recruiting, Screening, Benefits Negotiation, Contract Recruitment, Staffing Services, Onboarding, Executive Search, HR Consulting, College Recruiting, Temporary Placement, IT Recruitment, Workforce Planning, Performance Management, Deferred Compensation, Recruitments, Interviews, Recruitment Advertising, Resource Management, Vendor Management, Sourcing, Employer Branding, Talent Management, Permanent Placement, Employee Engagement, HRIS, Applicant Tracking..., Temporary Staffing, Resume Writing, HR Policies, Personnel Management, Employee Relations, SDLC, Training, Human Resources, Job Descriptions, CRM, RPO, Team Management, PeopleSoft, Performance Appraisal
Education
University of Madras 2002 — 2005
MBA, HR
Government higher secondary school, West mambalam
Apollo Health Street September 2003 - Present
Sutherland Global Services September 2003 - Present
Sutherland Healthcare Solutions 2003 - 2014
Sutherland Healthcare Solutions 2003 - 2014
Skills
BPO, Vendor Management, Service Delivery, Transition Management, Team Management, Business Analysis, MIS, Outsourcing, Offshoring, Performance Management, Requirements Analysis, Process Improvement, Healthcare Information..., Management
Education
University of Madras 1997 — 2000
Bachelors of Computer Application, Computer Science
RCM Matriculation Higher Secondary School 1985 — 1997
Bachelor of Computer Application, Computer Science
Macy's May 2015 - Present
Sutherland Global Services March 2014 - April 2015
Conventry Health Care October 2013 - March 2014
Xerox March 2013 - October 2013
Comcast Cable March 2012 - February 2013
Skills
Customer Service, Lead Management, Leadership Development, Conflict Resolution, HIPAA, Coaching, Accountability
Education
Baker College of Allen Park
Computer Networking Microsoft and Cisco option
University of Michigan-Dearborn
Computer Science
Sutherland Global Services April 2015 - Present
Sutherland Global Services September 2012 - April 2015
Sutherland Global Services May 2011 - September 2012
Sutherland Global Services November 2010 - May 2011
Upstate Capital 2008 - 2010
jcpenney 1997 - 2006
Skills
BPO, Transition Management, Call Centers, Workforce Management, Service Delivery, Team Management, Contact Centers, Process Excellence, Customer Experience, Customer Satisfaction, Soft Skills, Inbound Marketing, Customer Service, Telemarketing, Team Leadership, Offshoring, Outsourcing, Sla, Training, Management, Performance Management, Process Improvement, Recruiting, Time Management, CRM, Coaching, Leadership, Vendor Management
Education
University of North Carolina at Wilmington
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
ABC Financial Services August 2015 - Present
Sutherland Global Services November 2013 - Present
United Airlines February 2011 - Present
D' Elegance Transportation June 2000 - January 2010
Mexican Restaurants, Inc November 2001 - December 2004
Fieldflex October 2000 - March 2001
AFC Corporate Transportation May 1996 - June 1998
Continental Airlines April 1992 - May 1996
Skills
Human Resources, Budgets, Employee Benefits, Administration, Customer Service, Marketing, Policy, Payroll, Management, Personnel Management, Process Scheduler, Event Planning, Recruiting, Invoicing, System Administration
Education
University of Phoenix 2009 — 2011
Associates, Healthcare Administration
Kingwood College 1987 — 1987
High School Diploma, general studies
Internal Revenue Service November 2013 - Present
Conservation Law Foundation September 2012 - December 2012
USPTO May 2012 - August 2012
University of Maine School of Law May 2011 - August 2011
Shines & Jecker Laboratories January 2010 - September 2010
Sutherland Global Services 2007 - 2009
Skills
Intellectual Property, Legal Writing, Legal Research, Westlaw
Education
University of Maine School of Law 2010 — 2013
Juris Doctor, Law
University of Southern Maine
Bachelor of Science (BS), Chemistry
Womens Business Enterprise Alliance November 2014 - Present
Sutherland Global Services October 2013 - Present
Time Warner Cable 2011 - 2012
Texas Children's Hospital January 2007 - January 2009
Skills
Photography, Social Networking, Creative Writing, Telecommunications, Customer Retention, Marketing, Microsoft Office, Customer Service, Call Centers, Networking, Employee Relations, Leadership, Sales, Teamwork, Time Management, Training, Customer Satisfaction, Coaching, Human Resources, Strategic Planning, Employee Benefits, Team Building, Recruiting, Outlook, Analysis
Education
University of Phoenix
Health/Health Care Administration/Management
U.S. Cellular November 2014 - Present
GTL Americas September 2014 - October 2014
GTL Americas August 2014 - September 2014
Vivatek June 2014 - August 2014
University of Maryland October 2012 - May 2014
Nokia Siemens Networks May 2009 - April 2012
Sutherland Global Services June 2008 - January 2009
Skills
3G, LTE, 2G, GSM, Edge, RF, NSN, UMTS, NetAct, Optimization, Network Design, Drive Test, WCDMA, Java, Microsoft Excel, WiMAX, Network Optimization, GPRS, CDMA, Matlab, BSS, Optimizations, Actix, Eclipse, Key Performance..., MapInfo, RF Engineering, Plumbing diagram, TEMS Investigation, TEMS, HSPA, Mentum Planet, Databuild, Nemo, Atoll, MapInfo Professional, Wireshark, RAN, OFDM, Wireless, MIMO, WiFi, 4G, Wireless Networking, Network Performance, Mobile Communications, TCP/IP
Education
University of Maryland College Park 2012 — 2014
Master's degree, Telecommunications Engineering
K.C.G College of Technology 2004 — 2008
Bachelor of Engineering, Electronics and Communication
Maharishi Vidya Mandir 1998 — 2004
HSC
IDEX Corporation April 2015 - Present
IDEX Corporation September 2013 - April 2015
Simon Graduate School of Business, University of Rochester September 2011 - March 2013
Sutherland Global Services January 2010 - May 2011
The Best of Rochester, LLC August 2008 - November 2009
Skills
Market Research, Financial Modeling, Marketing Strategy, Team Management, Consumer Insight, Pricing, Account Management, Financial Analysis, Business Analysis, Brand Management, Management, Business Development, Microsoft Excel, Competitive Analysis, Analytics, Business Strategy, Marketing Research, Product Development, Strategic Planning, Strategy, Leadership
Education
University of Rochester - William E. Simon Graduate School of Business Administration 2011 — 2013
MBA, Marketing, Competitive Strategy, Brand Management
University of Rochester 2003 — 2007
B.A., Economics
The Harley School 1998 — 2003
High School Graduation
Tata Consultancy Services September 2006 - Present
Sutherland Global Services July 2004 - September 2006
Skills
Linux System..., AIX Administration, Solaris 8/9/10, EMC SAN Administration, EMC Storage, TSM Administration, EMC Networker, IBM Servers, IBM XIV, Dell PowerEdge Servers, Brocade Fibre Switches, McData, VMware ESX, IBM Fastt storage, Dell MD 6000 Storage, HP Storage
Education
Madras University 2006 — 2008
Master of Business Administration (MBA), Systems Engineering
Tagore engineering college 2000 — 2004
B.E, ECE, B
AXA Equitable November 2007 - Present
Tata Consultancy Services 2004 - Present
Verizon April 2006 - October 2007
Sutherland Global Services April 2002 - December 2004
Sutherland Technologies 2002 - 2004
cherrysoft technologies 2002 - 2003
Skills
SQL Server, Oracle, .NET
Education
University of Madras 1998 — 2002
BE, Comp Sci
Microsoft June 2015 - Present
Microsoft November 2012 - May 2015
Microsoft July 2008 - November 2012
Microsoft June 2006 - June 2008
Cognizant Technology Solutions August 2005 - May 2006
IBM December 2004 - July 2005
Mahindra Satyam May 2003 - November 2004
Sutherland Global Services July 2002 - April 2003
Skills
Software Project..., Agile Project Management, Agile Methodologies, Program Management, Cloud Computing, Enterprise Software, Scrum, Enterprise Architecture, Solution Architecture, SDLC, PMP, SharePoint, Business Intelligence, Software Development, SaaS, Business Process, IT Strategy, Vendor Management, Testing, Cross-functional Team..., CRM, ITIL, Microsoft SQL Server, ERP, Product Management
Education
University of Madras
Bachelor of Engineering (B.E.), Electrical and Electronics Engineering
MarketingSherpa December 2009 - Present
PipeAlign, LLC January 1999 - December 2009
MSI Consulting Group April 1997 - July 1998
Sutherland Global Services June 1993 - March 1997
D&B Sales and Marketing Solutions June 1982 - April 1990
Skills
database marketing, lead scoring, content strategy, Lead Generation, Lead Management, Content Marketing, SEM, Social Media, Siebel, Lead Scoring, Database Marketing, Content Strategy, Marketing Automation, Demand Generation, B2B Marketing, Direct Marketing, Integrated Marketing, Email Marketing, Web Marketing, Social Media Marketing, Strategy, Marketing Strategy, Marketing, Event Marketing Strategy, PPC, CRM, Multi-channel Marketing, SEO, B2B, Go-to-market Strategy, Customer Acquisition, Sales Process, Mobile Marketing, New Business Development, Digital Marketing, Online Marketing, Strategic Partnerships, Web Analytics, Analytics, Market Research, Online Advertising, Digital Strategy, Affiliate Marketing, Thought Leadership, Landing Page..., E-commerce, Google Analytics, Conversion Optimization, Google Adwords, Product Marketing
Education
University of Missouri-Columbia 1978 — 1980
MA, English
University of Nevada-Las Vegas 1973 — 1977
Bachelor's Degree, English Language and Literature/Letters (major), history minor, 3.75
Tata Consultancy Services April 2013 - Present
TCS August 2010 - Present
TCS August 2007 - July 2010
Sutherland Global Services September 2005 - June 2007
Skills
Oracle, Outsourcing, IT Service Management, XP, ITIL, Requirements Analysis, Solaris, Windows, Service Delivery, Transition Management, BPO, Testing, Pre-sales, CRM, Business Intelligence, Technical Support, Solution Architecture, Windows Server, Windows 7, System Administration, Microsoft SQL Server, Team Management, DNS, SQL, Incident Management, Virtualization, Program Management, Business Analysis, Business Process, Vendor Management, Databases, Unix, ITIL v3 Foundations..., IT Strategy, Operating Systems, Active Directory, OBIEE, Java, Sla, MDT, GPO, Windows Image Management, Techinical Lead, Problem Management, Team, Team Leadership, Desktop Administration, Desktop Deployment, Desktop Application..., Desktop Support...
Education
University of Madras 2001 — 2004
Deloitte Consulting LLP September 2015 - Present
Mosaic Sales Solutions March 2014 - December 2014
University of Rochester May 2014 - November 2014
University of Rochester March 2014 - May 2014
University of Rochester September 2013 - May 2014
Sutherland Global Services May 2013 - March 2014
University of Rochester September 2013 - December 2013
Bitnetix February 2013 - May 2013
University IT January 2013 - May 2013
HillsideProvisionsonDemand October 2011 - January 2013
Education
University of Rochester 2010 — 2015
Bachelor of Arts (B.A.)
CitiusTech September 2014 - Present
Chenoa Information Services May 2011 - September 2014
Inventurus Knowledge Solutions February 2010 - June 2011
Eclinicalworks February 2009 - February 2010
Sutherland Global Services May 2007 - February 2009
Skills
Databases, Project Implementation, Data Warehousing, Microsoft SQL Server, Oracle, Business Analysis, Requirements Analysis, Technical Analysis, Project Management, Software Implementation, Integration, Software Documentation, Vendor Management, Business Intelligence, Interviewing Skills, XML, CRM
Education
University of Mumbai 2004 — 2007
Bachelor's degree, Information Technology
St Augustine High School 1994 — 2004
Sutherland Global Services 2007 - Present
Sutherland Global Services 2004 - 2007
StarTek 2001 - 2004
Agilera 2000 - 2001
Greeley Stampede 1994 - 2000
Skills
Call Center, Contract Negotiations, Account Management, Outsourcing, Sales Management, New Business Development, Lead Generation, Customer Relations, Consultative Selling, BPO, Call Centers, P&L Management, Telecommunications, Contract Negotiation, Customer Service, Customer Satisfaction, Sales, CRM, Forecasting, International Sales, Strategy, Selling, Management, Business Development, Customer Experience, Vendor Management, Team Management, Solution Selling, Operations Management, Sales Operations, Cross-functional Team..., Customer Retention, Sales Process
Education
University of Northern Colorado 1990 — 1994
B.S.
Northglenn High School
Visa May 2010 - Present
Visa March 2008 - May 2010
Business Objects March 2007 - February 2008
Slash Support India Pvt Ltd February 2005 - February 2007
eFORCE June 2005 - November 2005
Sutherland Global Services February 2004 - November 2004
Skills
Virtualization, Technical Support, SAN, Disaster Recovery, CRM, Solaris, Management, Data Center, Integration, Security, Cross-functional Team..., Network Security, Cloud Computing, IT Service Management, Enterprise Software, ITIL, Windows Server, VMware, Enterprise Architecture
Education
University of Madras 2001 — 2004
MCA, Computers
R.S.K Higher Secondary School 1998 — 2001
University of Madras 1998 — 2001
Bcom, Commerce, Finance
Vuzix Corporation March 2007 - Present
Sutherland Global Services 2002 - 2005
Skills
Windows, Linux, Customer Service, Testing, Wireless, Product Management, Embedded Systems, Software Development, SAP, Cross-functional Team..., Technical Support, JavaScript, Microsoft Office, C++, Product Development, Java, Sales, C, Project Management, Program Management, Six Sigma, Objective-C
Education
University of Rochester 1996 — 1999
NuVasive April 2014 - Present
NuVasive January 2012 - April 2014
KYOCERA Document Solutions America, Inc. September 2011 - December 2012
Citibank N.A May 2006 - November 2010
Citi December 2005 - May 2006
Alliance Mortgage and Real Estate May 2002 - December 2005
Genisys Financial Corp. June 2002 - April 2004
Sutherland Global Services September 1999 - June 2002
Skills
Banking, CRM, Loans, Customer Satisfaction, Account Management, Mortgage Lending, IT Audit, IT Operations, SAP, SAP Basis, Afaria, Linux, Windows 7, Great Plains Software, Microsoft Exchange, IT Security Best..., SQL Server Management..., Apple, Microsoft Technologies, SAP ERP, ERP Software, Enterprise Network..., Business Process, Commercial Banking, Stock Market, Life Insurance, Annuity Sales, IT Solutions, Active Directory, Blackberry Enterprise..., Windows Server, Mobile Devices, Salesforce.com, Sales, Direct Sales, Telemarketing, Teamwork, Vertex, Project Coordination, SAP Netweaver, SAP R/3, Technical Presentations, Analysis, Marketing, Networking, Training, Customer Service, Process Improvement, Microsoft Office, Management
Education
Coleman University 2010 — 2012
Bachelors Degree in Computer Network Security, Bachelors Degree in Computer Networks, CIS and CN emphasis is Computer Network Security
UNIVERSITY OF PHOENIX 2005 — 2007
Seneca Waterways Council BSA 2011 - Present
RBK Consulting July 2007 - January 2012
Harris Interactive 2000 - 2007
Sutherland Global Services 1998 - 2000
The Sutherland Group 1998 - 2000
Xerox 1968 - 1998
Xerox 1968 - 1998
Skills
Segmentation, Customer Insight, Market Research, Competitive Intelligence, Leadership, Marketing Research, Analytics, Quantitative Research, Focus Groups, Advertising Research, Consumer Behaviour, Survey Design, Customer Experience, SPSS
Education
University of Rochester 1957 — 1961
Wells Fargo Home Mortgage May 2013 - Present
ROI Institute, Inc April 2013 - May 2013
WNS February 2008 - June 2012
WNS Global Services February 2008 - November 2008
Sutherland Global Services October 2005 - December 2007
Sutherland Global Services September 2003 - October 2005
Sutherland Global Services June 2002 - August 2003
Sitel 2000 - 2002
Skills
BPO, Transition Management, Service Delivery, Service Level Agreements, Process Excellence, Six Sigma, Business Statistics, Return on Investment..., Quality Management, Vendor Management, Outsourcing, Leadership, Team Management, Process Management, Business Process..., Call Centers, Management, SLA
Education
Indian Institue of Management
Master of Business Administration (M.B.A.), TQM - Total Quality Management & HR Human Resources
University of Mumbai
Bachelor in Computer Applications, Computer Science
MGM Resorts International - TechMahindra Americas September 2007 - Present
Air2Web 2005 - 2007
Sutherland Global Services December 2003 - April 2005
White House Business Solutions Pvt Ltd 2000 - 2003
Education
University of Madras 2002 — 2004
Master in Computers
Sutherland Global Services 2005 - Present
Fannie Mae April 2004 - April 2005
Comsat International 1999 - 2002
Global One 1995 - 1999
Skills
Mortgage Banking, Business Development, Operations Management, BPO, Client Relations Skills, Outsourcing, Team Management, Offshoring, Process Improvement, Vendor Management, Service Delivery, Mortgage Professional, Cross-functional Team..., Management, Mortgage Lending, Business Process..., P&L Management
Education
University of Missouri-Kansas City 1991 — 1993
MBA
Sutherland Global Services March 2006 - Present
Cognizant Technology Solutions 2006 - 2007
Polaris Software Lab Ltd., 2000 - 2005
R&P Partners, Chennai, India. ( formerly Rangarajan and Prabhakaran Advocates) May 1996 - February 2000
Skills
Mergers, Intellectual Property, Corporate Law, BPO, Private Equity, Outsourcing, Legal Writing, Corporate Governance, Business Strategy, Strategy, Mergers & Acquisitions, Legal Advice, Litigation, Due Diligence, Arbitration, Legal Research, Dispute Resolution, Restructuring, Joint Ventures, Legal Assistance, Litigation Support, International Law, Negotiation, Commercial Litigation
Education
University of Madras 1991 — 1996
Bachelor of Laws (LLB), law
LLM - International and Constitutional Laws
International Laws
Sutherland Global Services March 2006 - Present
Cognizant Technology Solutions July 2005 - 2006
Polaris Software Lab Ltd February 2001 - June 2005
Rangarajan and Prabhakaran June 1996 - January 2001
Education
University of Madras 1996 — 1998
ML, International and Constitutional law
University of Madras 1991 — 1996
BL, General
Hewlett-Packard April 2015 - Present
Mphasis August 2014 - March 2015
Tech Mahindra April 2012 - July 2014
Tata Consultancy Services April 2011 - March 2012
PayPal January 2009 - March 2011
Espire infolabs 2007 - 2008
Covansys April 2004 - August 2007
Sutherland Global Services January 2003 - October 2003
Skills
Java,J2EE, ATG Ecommerce, Java Enterprise Edition, Struts, J2EE Application..., Servlets, JSP, Spring, Hibernate, Web Services, Weblogic, SOA, Core Java, Eclipse, WebSphere Application..., Selenium, PL/SQL, ATG, XML, SDLC, Spring Framework, Requirements Analysis
Education
University of Madras 1998 — 2002
B.E, Computer Science
Sri Sankara Vidyalaya 1991 — 1998
Higher Secondary Education, MPC
Sutherland Global Services September 2014 - Present
National Telecommuting Institute July 2012 - Present
Walgreens Specialty Pharmacy July 2005 - July 2011
Magellan Behavioral Health November 2001 - November 2002
Skills
Typing, Microsoft Office, Windows 7, Lotus Notes, Access, Accounting, Administration, Account Management, Customer Service, Data Analysis, Healthcare, Health, Insurance, Kronos, Operations, Quality, Retail, Problem Solving, Teamwork, Writing, Citrix Metaframe, Citrix, Invoicing, Microsoft Excel, PowerPoint, QuickBooks, System Administration, Accounts Payable, Data Entry, Accounts Receivable, Troubleshooting, Medical Billing, Outlook, Time Management, Spreadsheets, Databases, Microsoft Word, Team Building, Leadership
Education
University of Phoenix 2014 — 2017
Bachelor's Degree, Accounting
Sanford Brown 2000 — 2003
n/a, Accounting
Infosys Technologies Ltd March 2011 - Present
Xerox February 2009 - March 2011
IBM India Pvt Ltd November 2006 - January 2009
Maples ESM Technologies pvt ltd 2006 - November 2006
Sutherland Global Services February 2005 - January 2006
Education
University of Madras 2000 — 2003
B.E, Computer Science
Sri Balaji polytechnic 1998 — 2000
Diploma in computer Technology
Proventures Education and Consulting Services Pvt Ltd August 2012 - November 2013
AP Society for Knowledge Networks March 2009 - November 2013
Hewlett-Packard 2004 - 2009
Sutherland Global Services June 2003 - August 2004
Skills
Analysis, Project Management, Requirements Analysis, SDLC, Training, Vendor Management, Business Analysis, Change Management, PMP, Requirements Gathering, PMO, Resource Management, ITIL, Software Project..., Testing, Program Management, Team Leadership, Agile Methodologies, Project Delivery, Business Process, Management, Integration, IT Strategy, Leadership
Education
University of the West of Scotland 2004 — 2008
Master of Science (MSc), Information Technology
University of Madras 1999 — 2003
Engineer's Degree, Electronics and Communications Engineering
Yajur Solutions January 2008 - Present
E-Serve, Citigroup November 2006 - October 2007
Sutherland Global Services November 2003 - November 2006
Skills
Business Analysis, Requirements Analysis, Vendor Management, Team Management, Business Process
Education
University of Madras 1997 — 2000
Bachelor's Degree, Biochemistry
Rightstart Mortgage April 2013 - Present
Mission Hills Mortgage 2012 - March 2013
Eastland Financial Corp. August 2010 - March 2012
Sutherland Global Services May 2009 - August 2010
Mortgage Dynamics Inc. December 2005 - May 2009
Union Trust Mortgage Services 2003 - 2005
Indy Mac Bank 2002 - 2003
North American Savings Bank 1992 - 2001
Skills
Mortgage Banking, Loan Origination, Refinance, Loss Mitigation, Mortgage Underwriting, VA loans, USDA, Loan Servicing, Call Centers, Real Estate, HUD, Mortgage Lending
Education
University of Missouri-Kansas City 1974 — 1978
Education
HDFC Bank May 2013 - Present
Scope International December 2009 - May 2013
Sutherland Global Services February 2007 - December 2009
Skills
BPO, Call Centers, Service Delivery, Technical Support, Sla, Team Management, Customer Support, Customer Satisfaction, Incident Management, Outsourcing
Education
University of Madras 2003 — 2006
Bachelor of Science (B.Sc.), Biotechnology, First Class
Dhanish Matriculation Higher Secondary School 1990 — 2003
Tata Consultancy Services August 2015 - Present
Tata Consultancy Services April 2013 - July 2015
Tata Consultancy Services October 2012 - March 2013
Tata Consultancy Services June 2011 - September 2012
Tata Consultancy Services December 2007 - August 2010
Tata Consultancy Services December 2006 - November 2007
Tata Consultancy Services June 2006 - November 2006
Slashsupport, Inc. February 2004 - May 2006
Sutherland Global Services August 2003 - February 2004
Skills
Project Delivery, Team Leadership, Telecommunications, CCNA, Cisco Technologies, Vendor Management, Networking, Service Delivery, Infrastructure, Integration, Cisco Call Manager, SIP, IT Service Management, Operations Management, Service Delivery..., Migration Projects, Avaya Technologies, Onsite-Offshore..., Onsite-Offshore..., Cisco VoIP, IT Infrastructure..., Microsoft Office
Education
University of Madras 1999 — 2003
Engineer's Degree, Computer Engineering, First Class
University of Rochester September 2012 - Present
RCSD June 2011 - Present
Sutherland Global Services November 2009 - May 2010
Skills
Educational Technology, Public Speaking, Curriculum Development, ESL, K-12, Teaching, Higher Education, Tutoring, Curriculum Design, Event Planning, Creative Writing
Education
University of Rochester 2011 — 2012
Master of Science (MS), Education
Sutherland Global Services September 2014 - Present
GSA October 2013 - August 2014
Office of Management and Enterprise Services December 2012 - October 2013
CPM at the University of Oklahoma March 2010 - December 2012
Skills
Windows XP, Windows Server, Computer Hardware, Servers, VPN, Troubleshooting, Network Administration, Active Directory, XP, Wireless Networking, Hardware, A+ Certified, VoIP, Windows, Operating Systems, Software Installation, Technical Support, HDI, ITIL v3 Foundations...
Education
University of Phoenix 2013 — 2015
Masters, Administration of Justice and Security, A
School name: 2003 — 2007
University of Phoenix, Bachelor of Science in Information Technology
University of Phoenix 2003 — 2007
Bachelor of Science in Information Technology, Information Technology, 3.39 GPA
eHealth Global Technologies, Inc. October 2010 - Present
Mars Hunter, Inc November 1997 - Present
Sutherland Global Services December 2009 - October 2010
Levi Strauss & Co June 1997 - November 1997
Philips Broadband Networks, Inc January 1995 - May 1997
Albany Medical Center October 1991 - June 1994
Fay*s, Inc February 1991 - October 1991
Business Information Group June 1989 - February 1991
Rochester General Hospital March 1987 - February 1991
Education
St. John Fisher College
BA, Communication / Journalism
University at Albany
Master, Business Administration
University of Nevada-Las Vegas
Marsh and Mclennan July 2015 - Present
Bank of America March 2010 - July 2015
Thomson Reuters October 2009 - March 2010
ADP April 2009 - October 2009
Merrill Lynch July 2006 - April 2009
Satyam Computers February 2004 - July 2006
Sutherland Global Services June 2003 - February 2004
Aadhityaa Infomedia Systems October 2000 - June 2003
Skills
User Acceptance Testing, Quality Assurance, Software Quality..., Integration, Operating Systems, Windows, VBScript, System Deployment, SCCM, Release Management, Software Deployment, VMware, Active Directory, Windows Server, System Administration, Visio, Disaster Recovery, SharePoint
Education
University of Madras 1997 — 2000
Bachelors of engineering, Mechanical Engineering
Photon Interactive April 2015 - Present
Photon Interactive June 2012 - March 2015
Tata Consultancy Services January 2011 - May 2012
Sutherland Global Services March 2010 - January 2011
Skills
Team Management, Performance Management, Change Management, Team Building, Microsoft Office, Call Center, Mainframe, Business Development, Secondary Research, VBScript, Metrics, Telemarketing, BPO, Call Centers, Mobile Applications, Social Media, Web 2.0 Development, Cloud Computing, iOS development, Android
Education
Madras University 2007 — 2010
Bachelor of Commerce (B.Com.)
Sutherland Global Services 2005 - 2007
Skills
Data Analysis
Education
University of Rochester
Sutherland Global Services
Skills
Litigation, Legal Research, Corporate Law, Legal Writing, Mediation, Criminal Law, Civil Litigation, Appeals, Westlaw, Commercial Litigation, Courts
Education
University of Miami School of Law 2006 — 2009
JD, Law
Sutherland Global Services January 2015 - Present
NAC Marketing December 2013 - May 2014
Equifax July 2013 - December 2013
TrustedID, Inc. June 2010 - July 2013
Brian Minns Consulting March 2005 - May 2010
Cox Communications July 2004 - March 2005
Time Life October 2001 - April 2004
MCI Corporation March 1998 - October 2001
Skills
Call Center, Start-ups, Strategic Planning, E-commerce, Operations Management, Direct Marketing, Customer Service, Telecommunications, Contract Negotiation, Team Building, Sales Management, Coaching, Account Management, Negotiation, Team Leadership, Analytics, Cross-functional Team..., Change Management, Problem Solving, P&L Management, Forecasting, Strategy Development, Performance Management, Strategic Partnerships, Budgeting, Business Strategy, Microsoft Office, Call Centers, Strategy, Outsourcing, Vendor Management, Management, CRM, Sales, Leadership, Budgets, Marketing, Customer Retention, Product Management, Business Development
Education
University of Rochester 1989 — 1993
BA, Political Science and Marketing
Insurance Auto Auctions November 2013 - Present
Tata Consultancy Services October 2010 - February 2012
Sutherland Global Services October 2008 - October 2010
Skills
Networking, Technical Support, Team Management, Requirements Analysis, Troubleshooting, Business Analysis, Information Technology
Education
Madras University 2009 — 2011
Master of Business Administration (M.B.A.), Systems Engineering
Bharath Engineering 2004 — 2008
Bachelor of Technology (BTech), Computer Science
AON HEWITT March 2014 - April 2015
KGB/CONDUIT GLOBAL September 2012 - October 2013
SUTHERLAND GLOBAL SERVICES January 2011 - April 2011
BANK OF AMERICA March 2006 - February 2009
WENDY'S January 2005 - August 2005
RUBY TUESDAY May 2003 - June 2004
AMERICAN EXPRESS March 1997 - March 2000
Skills
Teaching, English, Customer Service, Social Media, Microsoft Office, Organizational..., Change Management, Public Speaking, Research, Microsoft Excel, Fundraising, Budgets, Healthcare, Classroom, Community Outreach, Nonprofits, Mentoring, Curriculum Development, Office Administration, Special Education, Management, Instructional Design, Event Planning, Curriculum Design, Mental Health
Education
University of North Carolina at Charlotte
Bachelor of Arts, Sociology
Affordable Sealcoating April 2011 - October 2011
Rochester Museum & Science Center March 2011 - May 2011
Sutherland Global Services January 2011 - April 2011
Affordable Sealcoating June 2010 - October 2010
University of Rochester Medical Center May 2007 - May 2010
Education
University of Rochester 2006 — 2010
BA History, Specializing in: American History, Archaeology, History of Commerce and Technology, Military History
Etsy April 2015 - Present
Lowenstein & Mead CPA January 2015 - March 2015
Macy's November 2014 - January 2015
Women's Studio Workshop July 2014 - October 2014
Women's Studio Workshop July 2013 - June 2014
Susan Ferrari Rowely January 2013 - June 2013
The Home Depot October 2012 - May 2013
Axom Gallery & Exhibition Space May 2012 - November 2012
Sutherland Global Services July 2012 - October 2012
Visual Studies Workshop March 2012 - September 2012
Skills
Painting, Drawing, Photoshop, Visual Arts, Social Media, Public Relations, Microsoft Word, Customer Service, Books, Film, Adobe Creative Suite, Fine Art, Microsoft Office, FileMaker, Email, Installing and..., Typing, Mixed Media, Constant Contact, Phone Etiquette, MailChimp, Employee Training, Volunteer Management, Auction Management, Event Planning, Email Marketing, File Management, Database Management, POS System, Salesforce
Education
University of Rochester 2008 — 2012
Bachelor of Arts, Studio Arts
Cognizant Technology Solutions November 2011 - Present
Cognizant Technology Solutions October 2009 - October 2011
Cognizant Technology Solutions November 2006 - September 2009
Oracle Financial Services - India February 2004 - November 2006
Hewlett-Packard October 2003 - January 2004
Sutherland Global Services April 2003 - September 2003
Skills
Global Delivery, Requirements Analysis, SDLC, Software Project..., Project Governance, Requirements Gathering, Management, Solution Architecture, Pre-sales, Business Analysis, Project Delivery, Project Portfolio..., Software Development, Agile Methodologies, Project Management, SQL, PMP
Education
University of Madras 1998 — 2002
Bachelor of Engineering (B.E.), Mechanical Engineering
D.A.V Gopalapuram 1996 — 1998
National English School, Gopalapuram, Chennai 1984 — 1996
Wipro BPO April 2010 - June 2012
Wipro Private Ltd April 2010 - May 2012
Dell Services June 2009 - April 2010
Sutherland Global Services September 2007 - December 2008
Zenta Pvt Ltd September 2006 - June 2007
Softlogic Systems May 2005 - August 2006
Education
Humber Business School 2012 — 2013
Humber School of Business
Postgraduate, Financial Planning
University of Madras
Bachelors of Science, Psychology
Oracle October 2011 - Present
Oracle May 2010 - October 2011
Sun Microsystems January 2008 - May 2010
Technosoft Corporation October 2007 - January 2008
Sutherland Global Services October 2005 - July 2006
Skills
QA, Testing, Windows, Unix, Linux, SAN, NAS, MySQL, C, C++, High Availability, SDLC, STLC, Planning, Agile Methodologies, Software Quality..., Project Planning, Test Planning, Linux, Integration, Databases, Testing, Quality Assurance, User Acceptance Testing, Unix
Education
University of Mumbai 2001 — 2005
Bachelor's degree, Electronics and Communications Engineering, University Rank holder
KVP College 1998 — 2000
High school, Science Group
Mintrpo July 2012 - Present
Sutherland Global Services March 2009 - March 2012
Skills
Big Data, Analytics, Actuarial Science, Decision Modeling, Data Science, Predictive Analytics, Data Modeling, Predictive Modeling, Interviews, Software Documentation, Technical Support, Troubleshooting, CRM, Training, Recruiting, Business Intelligence, Management, Talent Acquisition, Analysis, SAS
Education
Baba saheb gawde institute of technology 2004 — 2008
Diploma in Computer Technology, Information Technology, A Grade
University of Mumbai 2011 — 2013
Bachelor's degree, Information Technology
Sutherland Global Services 2009 - 2009
Reese Brothers Co October 1999 - November 2001
Skills
Microsoft Excel, Customer Service, Management, Project Management, Leadership, Strategic Planning, Sales, Microsoft Word, Training, PowerPoint, Team Leadership, Team Building, Public Speaking, Budgets, Negotiation, Social Media, Coaching, Research, Marketing, Process Improvement, Operations Management, Team Management, Business Strategy, Teamwork, Customer Satisfaction, Account Management
Education
University of Phoenix 2013 — 2015
Masters of Science, Criminal Justice Administration
University of Phoenix 2011 — 2013
Bachelor of Science (BS), Criminal Justice Administration
University of Phoenix 2009 — 2011
Associate of Arts (A.A.), Criminal Justice
Sutherland Global Services March 2009 - Present
Education
University of Phoenix
Bachelor's Degree, Accounting and Business/Management