Sutherland Global Services

Industry: Company

Description

Headquarters: Pittsford, New York, United States COO: Kannan Sundaresan CEO: Dilip R. Vellodi (1986–) Founder: Dilip R. Vellodi Founded: 1986 Subsidiaries: Nuevora Inc., Adventity Global Services Pvt. Ltd.,

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Sutherland Global Services Employees

Employee
Years
Job
Industry
Patrick Mullin Patrick Mullin Rochester, New York Details
Patrick Mullin's Sutherland Global Services Experience June 2011 - December 2011
Job Driven, Dedicated Sales Pro on the Prowl
Industry Information Technology and Services
Experience
TetherView   October 2014 - March 2015
3D2B Three Dimensions To Business   April 2014 - October 2014
Apple  December 2011 - June 2012
Schooners Riverside Pub  2007 - 2012
Sutherland Global Services   June 2011 - December 2011
Nazareth College  May 2010 - May 2011
Clarkson University  February 2008 - May 2010
English Lacrosse Association  2007 - 2008

Skills
Management, Business Development, Social Media, Sales, Account Management, Teamwork, Training, Lead Generation, CRM

Education
Clarkson University   2009 — 2010
Master of Business Administration (MBA), In Progress

Nazareth College of Rochester   2003 — 2007
Bachelor of Arts (B.A.), History

West Irondequoit

West Irondequoit

West Irondequoit

Dana Manor Dana Manor Rochester, New York Details
Dana Manor's Sutherland Global Services Experience February 2006 - November 2006
Job Human Resources Professional
Industry Human Resources
Experience
Paychex  October 2011 - March 2012
Paychex, Inc  January 2011 - January 2012
Baden Street Workforce Development   January 2011 - January 2011
National Center for Missing and Exploited Children  August 2010 - October 2010
TUCK the Baby Daycare Learning Center   January 2008 - January 2009
Stepping Stones Learning Center  January 2007 - January 2007
Sutherland Global Services   February 2006 - November 2006

Skills
HRIS, Recruiting, Kronos, Resume Writing, Conflict Resolution, Temporary Placement, 401k, Career Development, People Skills, Organizational..., Legal Compliance, Interviews, Personnel Management, Organizational...

Education
Canisius College   2003 — 2005
Master of Arts (M.A.), College Student Counseling and Personnel Services

Canisius College
Bachelor of Arts (B.A.), Criminal Justice and Corrections

East High School

Khandie Jones Khandie Jones Rochester, New York Area Details
Khandie Jones's Sutherland Global Services Experience August 2013 - Present
Job Customer Service Agent at Sutherland Global Services
Industry Individual & Family Services
Experience
Sutherland Global Services   August 2013 - Present
Total Marketing Concepts  March 2013 - August 2013
Hillside Family of Agencies  August 2004 - November 2011

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking

Education
Bryant and Stratton College   2006 — 2008
Associate's degree, Game and Interactive Media Design

Nazareth College of Rochester   2000 — 2004
Bachelor of Arts (B.A.), Sociology

Wayne Cleveland Wayne Cleveland Rochester, New York Details
Wayne Cleveland's Sutherland Global Services Experience November 2010 - Present
Job
Industry Professional Training & Coaching
Experience
Sutherland Global Services   November 2010 - Present
ACC Business  February 2008 - June 2009

Skills
Teaching, Public Speaking, English, Customer Service, Microsoft Office, Research, Strategic Planning, Microsoft Word, PowerPoint, Microsoft Excel, Coaching, Outlook, Job Coaching, Personnel Management, Project Management

Education
Monroe Community College   2000 — 2001
Liberal Arts and Sciences, General Studies and Humanities

Bryant and Stratton College   1991 — 1993
Business, Management, Marketing, and Related Support Services

Kenya Stallworth Kenya Stallworth Cincinnati Area Details
Kenya Stallworth's Sutherland Global Services Experience May 2012 - November 2012
Job Regional Director/Supervisor at Daily Money Team
Industry Marketing and Advertising
Experience
Daily Money Team  April 2013 - Present
Sutherland Global Services   May 2012 - November 2012
American Support  March 2010 - May 2012
12 Second Commute   January 2010 - April 2011
Critical Mass Media  1999 - 2000

Skills
Customer Relations, Coaching, Strategic Planning, Social Media, Microsoft Office, Public Relations, Marketing Strategy, Writing, Public Speaking, Online Marketing, Team Building, Customer Service, Product Development, Advertising, Word, SEO, Promotions, Marketing Communications, English, Social Media Marketing, Editing, Market Research, HTML, Business Planning, Mentoring, New Business Development, Online Advertising, Microsoft Word, Lead Generation, Team Leadership, Management, Sales, Customer Satisfaction

Education
Antonelli College   2009 — 2011

Cincinnati State Technical and Community College   2006 — 2008
boa, Business Office Applications

Shaun Shepard Shaun Shepard Rochester, New York Area Details
Shaun Shepard's Sutherland Global Services Experience November 2003 - Present
Job
Industry Financial Services
Experience
Sutherland Global Services   November 2003 - Present

Skills
I have a love for..., Microsoft Excel, Microsoft Office, Microsoft Word

Education
Canisius College   1997 — 2002

Edison Tech High School   1993 — 1997
High School Diploma

Bradley Polle Bradley Polle Le Roy, New York Details
Bradley Polle's Sutherland Global Services Experience 2003 - 2008
Job Business Developement Coach at CallVista
Industry Management Consulting
Experience
CallVista   2013 - Present
Building Solutions  2011 - 2013
FTT Manufacturing   2008 - 2011
Sutherland Global Services   2003 - 2008

Skills
Business Relationship..., Computer Proficiency, Product Marketing, Building Relationships, Sales Management, Customer Service, New Business Development, Music Industry

Education
Bryant and Stratton College-Henrietta   2002 — 2004
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services, 3.8

Sharyl Sanchez Sharyl Sanchez Rochester, New York Area Details
Sharyl Sanchez's Sutherland Global Services Experience October 2012 - April 2013
Job Student at Bryant and Stratton College
Industry Law Enforcement
Experience
Bryant & Stratton College  June 2013 - Present
Sutherland Global Services   October 2012 - April 2013
Bardeen Enterprises   June 2012 - September 2012
I. Gordon Corp   May 2012 - June 2012
United States Marine Corps  January 2007 - January 2011
United States Marine Corps  January 2007 - January 2011
Macy's  October 2006 - January 2007
Dunkin Donuts  August 2006 - September 2006
Chuck E Cheese  January 2006 - July 2006

Education
Bryant and Stratton College   2011 — 2013
A.A.S, Criminal Justice

Bryant and Stratton College   2011 — 2012
Associate of Arts and Sciences (A.A.S.), Paralegal Studies

Campbell University   2009 — 2011
B.S, Criminal Justice - 73

United States Marine Corps   2007 — 2011
High School Diploma

Marine Corps Education - Marine Corps Institute

Jeff Dillon, MBA Jeff Dillon, MBA Greater Omaha Area Details
Jeff Dillon, MBA's Sutherland Global Services Experience June 2015 - Present
Job Director Ins.Solutions Architect at Sutherland Global Services
Industry Insurance
Experience
Sutherland Global Services   June 2015 - Present
Independent  February 2015 - May 2015
PwC  September 2012 - February 2015
Accenture Financial Services   September 2010 - September 2012
Accenture Financial Services   May 2007 - September 2010
Progressive Insurance  June 1999 - May 2007
Progressive Insurance  March 1997 - May 1999
Ward-North America  September 1994 - February 1997
Omaha Property and Casualty(Mutual of Omaha)   June 1992 - August 1994
Gay & Taylor(Ward North America)   October 1990 - May 1992

Skills
Insurance Claims..., Business Process Design..., Change Management, TPA Management, Onshore & Offshore..., Communications Strategy, Training Strategy, Training & Development, Performance Management, Catastrophy Planning &..., Quality Assurance, Underwriting, Project Management, P&C Insurance..., Insurance, Training, Workforce Management, Strategic Communications, Employee Training, Business Process, Claim, Team Building, Claims Management, Analysis, Interviews, Process Improvement, Leadership, Strategy, Team Leadership, Business Process..., Management Consulting, Financial Risk, Management, Business Process Design, Risk Management, Business Process..., Business Analysis, Business Transformation, Vendor Management, IT Strategy, Project Planning, PMO, Human Resources, SDLC, Financial Analysis, Organizational Design, Operating Models, Strategic Planning, Outsourcing, Acquisition Integration

Education
Creighton University   2005 — 2006
MBA, Finance, Business Management, Leadership

University of North Texas   1998 — 1999
Insurance and Risk Managmemt

Buena Vista University   1982 — 1986
BA, Management Information Systems

Kendral Peace Kendral Peace United States Details
Kendral Peace's Sutherland Global Services Experience January 2012 - April 2013
Job Operations Planner at United Cargo Management Inc.
Industry Airlines/Aviation
Experience
United Cargo Management Inc.   December 2013 - Present
Integrated Airline Services  August 2013 - January 2014
Sutherland Global Services   January 2012 - April 2013
LA Fitness  March 2010 - June 2012

Skills
AutoCAD, Architectural Design, Customer Service, Drawing, Document Review, Microsoft Excel, Microsoft Office, PowerPoint, Revit, SketchUp, Software Installation, Surveying, Project Management, Contract Management, Microsoft Word, CAD, Ground Handling, AutoCAD Architecture, Architectural Drawings, Construction Drawings, Teamwork, Logistics, Customer Satisfaction, Photoshop, Outlook, Time Management, Team Leadership

Education
Prairie View A&M University   2006 — 2010
Bachelor of Applied Science (B.A.Sc.), Construction Science

Clarendon College   2003 — 2005
Associate of Science (A.S.), Architecture

Michelle Wingate Michelle Wingate Cypress, Texas Details
Michelle Wingate's Sutherland Global Services Experience March 2015 - Present
Job Redisclosure Analyst at Sutherland Global Services
Industry Banking
Experience
Sutherland Global Services   March 2015 - Present
People's Trust Federal Credit Union  September 2007 - December 2014
People's Trust Federal Credit Union  September 2007 - June 2010
Prosperity Bank  October 2006 - September 2007

Skills
Loans, Retail Banking, Banking, Credit, Credit Analysis, Mortgage Lending, Loan Origination, Commercial Lending, Credit Risk, Credit Cards, Risk Management, SAP, PowerPoint, Outlook

Education
CREDIT UNION NATIONAL ASSOCIATION   2008 — 2009
Certified Credit Union Financial Counselor

Center for Advanced Legal Studies   2003 — 2005
Associate's Degree, Field of study: A.S in Paralegal, 3.6

Lamar University   1986 — 1989
Field of Study: Business Administration

Christine Andrews Christine Andrews Brockport, New York Details
Christine Andrews's Sutherland Global Services Experience March 2012 - June 2012
Job at
Industry Higher Education
Experience
Ridge Road Inc   October 2013 - Present
Sutherland Global Services   March 2012 - June 2012
CooperVision  August 2011 - January 2012
PetSmart  April 2011 - June 2011
Living Waters Daycare Center   April 2011 - June 2011

Skills
Social Media, PowerPoint, Microsoft Office, Customer Service, Microsoft Word, Time Management, Event Planning, Microsoft Excel, Public Speaking, Data Entry, Research, Community Outreach, Teamwork, Facebook, Social Networking, Fundraising, Marketing, Training, Leadership, Team Leadership

Education
SUNY Brockport   2013 — 2016
Bachelor's degree, History

Bryant and Stratton College   2010 — 2011
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General

Paul Richards Jr Paul Richards Jr Syracuse, New York Area Details
Paul Richards Jr's Sutherland Global Services Experience August 2014 - Present
Job Consultant at Sutherland Global Services
Industry Information Technology and Services
Experience
Sutherland Global Services   August 2014 - Present
United States Marine Corps  May 2012 - Present
AlliedBarton Security Services  July 2015 - September 2015
Sutherland Global Services   December 2013 - August 2014
UPS  June 2011 - February 2013
Geek Squad  February 2011 - January 2012
Best Buy  October 2009 - February 2011
Oswego County Central Services   May 2009 - June 2009

Skills
VPN, Active Directory, Windows XP, Troubleshooting, Windows 7, Software Installation, Networking, Technical Support, Cisco Routers, Linux

Education
Bryant and Stratton College   2009 — 2010
No Degree, Networking Technology

Oswego County BOCES   2007 — 2009
Certificate in Computer Systems & Networking, Computers/Networking

Daisy Joseph, MBA Daisy Joseph, MBA Tulsa, Oklahoma Area Details
Daisy Joseph, MBA's Sutherland Global Services Experience May 2014 - December 2014
Job Tax Consultant at Deloitte Tax LLP
Industry Accounting
Experience
Deloitte  January 2015 - Present
Sutherland Global Services   May 2014 - December 2014
Grant Thornton LLP  January 2014 - April 2014
Loehmann's  January 2009 - December 2013
Pinnacle Tax and Financial Services   January 2007 - December 2008
Kohl's Department Stores  June 2004 - December 2006

Skills
QuickBooks, General Ledger, Accounting, Financial Reporting, Auditing, Financial Statements, Access, Tax, Finance, Microsoft Excel, PowerPoint, Visio, Sales, Financial Planners

Education
Oral Roberts University   2012 — 2014
Master of Business Administration (MBA), Business Administration and Management, General, 3.57

Central Connecticut State University   2005 — 2009
Bachelor of Science, Accounting, 3.66

Bondo Kabengele Bondo Kabengele Auburn, Massachusetts Details
Bondo Kabengele's Sutherland Global Services Experience February 2014 - August 2014
Job IS Infrastructure, Desktop Analyst at Medtronics
Industry Information Services
Experience
Medtronics  April 2015 - Present
Sutherland Global Services   February 2014 - August 2014
Buffalo Media Sales Plus   January 2013 - January 2014
Capital Management LLC   January 2010 - January 2011
Webctel   2003 - 2004

Skills
Microsoft Office, Customer Service, Microsoft Word, Social Media, PowerPoint, Photoshop, Microsoft Excel, English, Leadership, Management, Public Speaking, Sales, Teaching, Time Management, Training

Education
Canisius College   2011 — 2014
Bachelor's Degree, Business/ Information Systems

Canisius College

Adam Reamsnyder Adam Reamsnyder Syracuse, New York Details
Adam Reamsnyder's Sutherland Global Services Experience September 2013 - May 2015
Job Computer tech
Industry Computer Networking
Experience
Sutherland Global Services   September 2013 - May 2015
P.E.A.C.E., Inc.   January 2013 - April 2013

Skills
Windows 8.1, Windows 7, Windows Vista, Windows XP, Mac OSX, Computer Hardware, Troubleshooting, Microsoft Technologies, Microsoft Office, Customer Service, Research, Teamwork, Social Media, Networking, Sales, Operating Systems, Visio, Antivirus, Technical Support, Software Installation, Information Technology, Computer Repair, Help Desk Support, Hardware, Network Security, Apple Software

Education
Bryant and Stratton College   2010 — 2013
Associate of Applied Science, Netwok Technology

Ken Carleton Ken Carleton Rochester, New York Area Details
Ken Carleton's Sutherland Global Services Experience January 2000 - January 2002
Job Business Development Manager IT & Engineering Staffing & Mechanical Design Services
Industry Staffing and Recruiting
Experience
Nesco Resource  July 2012 - Present
Monroe Job Services Employer Committee   April 2014 - Present
Inergex  May 2011 - June 2012
CADimensions inc.  September 2006 - May 2011
Sage Software - Concentrix Corporation   February 2004 - September 2006
Sales Strategies Group, Inc.   January 2002 - February 2004
Sutherland Global Services   January 2000 - January 2002

Skills
Lead Generation, Solution Selling, Selling, Business Development, New Business Development, Sales, Account Management, Salesforce.com, Leadership, Sales Process, Sales Operations, Direct Sales, Negotiation, Strategic Planning, Recruiting, Public Speaking, Staffing Services, Strategy, Forecasting, Enterprise Software, Team Leadership, Sales Management, Information Technology, Temporary Staffing, Microsoft Excel, PowerPoint, Email Marketing, Cold Calling, Customer Acquisition, Solidworks, Online Marketing, Entrepreneurship, Technical Recruiting, Pipeline Development, Needs Analysis, Problem Solving, Building Relationships, Elevator Pitch, SmartSearch, iCIMS, NetSuite, ACT!, Management, Training, Talent Acquisition, Consultants, Staff Augmentation, Time Management, Sales Presentations, CRM

Education
State University of New York Empire State College   2013 — 2016
Bachelor of Business Administration (BBA), Business Administration and Management, General

Coastal Carolina Community College   2013 — 2013
Lean Six Sigma Yellow Belt Certification, Lean & Six Sigma business tools, 4.0

Monroe Community College   2009 — 2011
A.A.S., Business Administration, 3.7

Greece Athena High School   1994 — 1998
Regents High School Diploma

Morgan Hancock Morgan Hancock Palm Springs, California Details
Morgan Hancock's Sutherland Global Services Experience November 2011 - August 2012
Job Open to job offers.
Industry Hospitality
Experience
Minuteman Parking Company  September 2012 - Present
The Parker Company  January 2013 - June 2013
Sutherland Global Services   November 2011 - August 2012
East Meets West Catering  June 2010 - October 2011
Palm Springs Art Museum  February 2010 - October 2011
Fantasy Springs Resort Casino  July 2009 - December 2010
Starbucks  April 2008 - July 2009

Skills
Marketing, Sales, Management, Training, Customer Service, Quality Control, Troubleshooting, Operations Management, Business Relationship..., Learning Quickly, Driven By Results, Computer Science, General Administrative..., Computer Proficiency, Microsoft Office, Technical Writing, Proposal Writing, Report Writing, Operating Budgets, Purchasing Processes, Account Management, Customer Satisfaction, Event Management, Leadership, Restaurants, Team Building

Education
California State University-San Bernardino   2009 — 2011
Bachelor's degree, Business Administration and Management, General

College of the Desert   2008 — 2009
Associate's degree, Business Administration and Management, General

Copper Mountain Community College   2007 — 2008
Liberal Arts and Sciences/Liberal Studies

Wayne Cleveland Wayne Cleveland Rochester, New York Area Details
Wayne Cleveland's Sutherland Global Services Experience April 2010 - March 2014
Job Service Activation Specialist II
Industry Telecommunications
Experience
Windstream Communications  January 2014 - Present
Sutherland Global Services   April 2010 - March 2014
ACC Business  June 2008 - June 2009
One Communications  May 2000 - June 2007

Skills
Vendor Management, ITIL, IT Service Management, Requirements Analysis, Performance Management, Recruiting, Team Leadership, Business Development, Technical Recruiting, Change Management, Program Management, Business Intelligence, Technical Support, Talent Acquisition, SDLC, Account Management, IT Strategy, BPO, Coaching Staff, Customer Service, Metrics Reporting, Call Centers, Customer Satisfaction, CRM, Team Management, Customer Experience, Outsourcing, Coaching

Education
Monroe Community College   2015 — 2017
Computer Information Systems, Computer Information Systems

Monroe Community College   1999 — 2001
Liberal Arts and Sciences/Liberal Studies

Bryant and Stratton College   1991 — 1993
Associate's degree, Business Administration and Management, General

Adam Reitz Adam Reitz Syracuse, New York Area Details
Adam Reitz's Sutherland Global Services Experience November 2011 - February 2012
Job Marketing Coordinator at Zeigler Honda Amherst
Industry Automotive
Experience
Zeigler Honda Amherst   September 2015 - Present
Zeigler Honda Amherst   March 2015 - September 2015
Wonton House   May 2009 - March 2015
Fuccillo Kia of Clay   September 2012 - May 2014
Performance Kia   March 2012 - September 2012
Sutherland Global Services   November 2011 - February 2012
Sterling Renaissance Festival  July 2010 - August 2011
Pontiac Care and Rehabilitation Center   January 2007 - May 2008

Skills
Microsoft Office, Telemarketing, Billing Systems, Driving, AT&T, Customer Relations, Customer Experience, Customer Retention, Customer Service, Customer Satisfaction, Online Communications, Account Management, Inbound, Customer Loyalty, Customer Engagement, Call Center, Client Retention, Billing, Sales, Brand Loyalty, Call Centers, Sales Process, Retail, Team Leadership, Inventory Management, Inbound Marketing, Sales Management, Management, CRM, New Business Development, Leadership, Automotive, Vehicles, B2B, Marketing, Automobile, Negotiation, Profit, Team Management, Business Development, Purchasing, Marketing Strategy, Automotive Aftermarket

Education
Cayuga County Community College   2010 — 2013
Liberal Arts

Oswego High School
High School Diploma, Liberal Arts major

Juvi Schroth Juvi Schroth Greater Atlanta Area Details
Juvi Schroth's Sutherland Global Services Experience January 2007 - January 2011
Job CLevel Executive Assistant | Digital Jill of All Trades | Girl Friday | Your Go To Admin
Industry Marketing and Advertising
Experience
Mygotoadmin.com   October 2012 - Present
WhiteBoard Group, LLC   January 2011 - Present
The Narragansett Group   January 2013 - January 2015
Linked Strategies   June 2013 - September 2013
Sutherland Global Services   January 2007 - January 2011

Skills
Microsoft Word, Wordpress, Microsoft Excel, PowerPoint, Quality Assurance, Call Center, Regression Testing, Manual Testing, Test Cases, Software Documentation, Quality Center, User Acceptance Testing, Test Planning, Software Quality..., Testing, Quality Management, Technical Support, QTP, Windows, Process Improvement, Microsoft Office, Customer Satisfaction, Troubleshooting, Customer Service, HTML, Illustrator, Photoshop, Premiere, Graphic Design, Web Design, Logo Design, Marketing Strategy, Social Media Marketing, Market Research, Lead Generation, Business Process..., Project Management, Blogging, Analysis, Team Leadership, Marketing, Social Media, CRM, WordPress, Training, Social Networking, Google Analytics, Team Building, Networking, Online Marketing

Education
Cheonggang Academy   2000 — 2003
Bachelor of Science, Computer Science

Mega Computer College   1999 — 2003
Bachelor of Science in Computer Science, Computer Programming, Specific Applications

lyissa chatmon lyissa chatmon Rochester, New York Area Details
lyissa chatmon's Sutherland Global Services Experience July 2008 - March 2010
Job Student at Bryant and Stratton College
Industry Hospital & Health Care
Experience
Xerox  October 2012 - Present
TruGreen  May 2011 - July 2011
Sutherland Global Services   July 2008 - March 2010

Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Research, Customer Service, Public Speaking, Teamwork, Healthcare, Social Media, Cpr Certified, Windows, English, Leadership, Event Planning, HTML, Time Management

Education
Bryant and Stratton College   2011 — 2013
Currently have not obtained my degree, Medical/Clinical Assistant

Woodstock Job Corps   2010 — 2011
Data Entry Certification, Data Entry

Precious Allen Precious Allen Syracuse, New York Details
Precious Allen's Sutherland Global Services Experience June 2014 - Present
Job Customer Care at Sutherland Global Services
Industry Executive Office
Experience
Sutherland Global Services   June 2014 - Present
Tops Friendly Market  August 2013 - Present
The Wendy's Company  August 2013 - September 2013
Cazenovia College  September 2009 - May 2013
SUNY Upstate Medical University  June 2011 - August 2011
SUNY Upstate Medical University  June 2010 - August 2010
Cazenovia College  April 2010 - April 2010

Skills
Fashion, Sewing, Pattern, Fashion Design, Trend Analysis, Clerical Skills, Interpersonal Skill, Leadership, Fashion Writing, Business Management..., Organizational Behavior, Business Ethics, Fashion Illustration, Draping, Microsoft Office, Merchandising, Styling, Fashion Shows, Textiles, Data Entry, Management, PowerPoint, Microsoft Word, Telephone Skills, Public Relations, Trend, Marketing, Microsoft Excel, Customer Service, Event Management, Visual Communication, Retail Sales, Social Media

Education
Cazenovia College   2009 — 2014
Bachelor's of Business and Professional Science Degree, Business Management and Fashion Design Specifications

Jonathan M Brown, A.S. Jonathan M Brown, A.S. Liverpool, New York Details
Jonathan M Brown, A.S.'s Sutherland Global Services Experience January 2013 - May 2013
Job Medical Assistant/Report Processor at Industrial Medicine Associates
Industry Hospital & Health Care
Experience
The IMA Group  June 2013 - Present
Sutherland Global Services   January 2013 - May 2013
St. Lawrence Psychiatic Center   August 2012 - December 2012
Northen Borders Industries   March 2011 - August 2012
Green Valley Construction   April 1994 - September 1998

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Photoshop, PowerPoint, Strategic Planning, HTML, Leadership, Medical Assisting, Accounting, Medical Office..., Computer/Technical..., Human Relations in..., Quality Improvement in..., Healthcare Finance, Introduction to Billing..., Management of..., Business Research and..., Critical Thinking, Cultural Diversity, Techniques of..., Medical Law and..., Medical Record..., Adobe Creative Suite, Adobe Acrobat, Google Chrome, Internet Explorer, Mozilla, iTunes, PDF Creator, Fax, Copy Machine, Scanners, Microfilm, Office Equipment, Windows, Writing, Business Planning, Keyboards, Social Media, Healthcare

Education
Carrington College California-San Jose   2011 — 2012
Associate of Science (A.S.), Health/Health Care Administration/Management, 3.25

University of Phoenix   2009 — 2010
45 of 62 credits, Web Page, Digital/Multimedia and Information Resources Design

Foley-Belsaw Institute   2003 — 2004
Diploma, Small Engine Repair and Maintenance, 3.5

Glenmont Job Corps   1986 — 1987
Medical Assistant, Medical Assistance, EKG Technican, 3.5

Matthew Janinek Matthew Janinek Rochester, New York Area Details
Matthew Janinek's Sutherland Global Services Experience December 2012 - Present
Job Senior Consultant Team Coach for Sutherland CloudSource program
Industry Telecommunications
Experience
Sutherland Global Services   December 2012 - Present
GameStop  September 2011 - March 2013
National Income Life Insurance  February 2011 - June 2011
Walt Disney World  May 2010 - January 2011

Skills
Customer Service, Video Editing, Motion Graphics, Life Insurance, Graphic Design, PowerPoint, Microsoft Office, Public Speaking, Microsoft Word, Sales, Management, Adobe Creative Suite, OS X, Web Design, Photoshop, Illustrator, Final Cut Pro, Windows, Adobe Acrobat, Mac, Windows 7, Telephone Skills, Inventory Management, Leadership, Microsoft Excel, Outlook, Tax Preparation, Technical Support, Employee Training, Training, Process Improvement, Team Building, Team Leadership

Education
Canisius College   2006 — 2010
BS, Digital Media Arts

Aquinas Institute of Rochester   2002 — 2006
High school diploma

Jeff Bertrand Jeff Bertrand Indianapolis, Indiana Area Details
Jeff Bertrand's Sutherland Global Services Experience August 2013 - Present
Job Sales, Healthcare Payer at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services   August 2013 - Present
Affiliated Computer Services  August 2010 - August 2013
Affiliated Computer Services  March 2008 - July 2010
ACS  August 2002 - March 2008
Suburban Health Organization  February 1999 - August 2002
M-Plan, Inc.   December 1995 - February 1999
United Technologies Corporation  1989 - 1994

Skills
BPO, Outsourcing, Healthcare Information..., Sales Management, Vendor Management, Business Analysis, IT Strategy, Program Management, Process Improvement, Change Management, Business Process..., Business Development, Call Centers, Sales, Strategy

Education
Central Connecticut State University   1987 — 1990
Management Information Systems, Information Technology

Western New England University   1985 — 1987

Ben Pfeiffer Ben Pfeiffer Rochester, New York Area Details
Ben Pfeiffer's Sutherland Global Services Experience September 2005 - November 2005
Job Medical Scribe, Quality Assurance Specialist and NonTraditional PreMedical Student
Industry Higher Education
Experience
ScribeAmerica  September 2013 - Present
Rochester Institute of Technology  February 2012 - May 2012
IDI Billing Solutions  June 2006 - February 2012
Genesee Waterways Center  October 2009 - September 2011
Rochester Institute of Technology  August 2004 - May 2006
Rochester Institute of Technology  August 2004 - May 2006
Sutherland Global Services   September 2005 - November 2005
RIT/NENA Partnership   May 2005 - August 2005

Skills
Product Management, Requirements Gathering, Requirements Analysis, Business Requirements, Software Lifecycle..., Training, Telecommunications, Quality Assurance, Product Development, Business Development, Software Documentation

Education
Nazareth College of Rochester   2014 — 2014
Post-Baccalaureate Studies

University of Rochester   2012 — 2012
Post Baccalaureate Studies

Finger Lakes Community College   2011 — 2014
Post Baccalaureate Studies

Rochester Institute of Technology   2004 — 2006
MBA, Entrepreneurship and MIS

Bucknell University   1999 — 2004
BA, Religion and Sports Administration

Jermaine Jackson Jermaine Jackson Rochester, New York Area Details
Jermaine Jackson's Sutherland Global Services Experience January 2009 - April 2012
Job Customer Service Representative at Xerox Corporation
Industry Outsourcing/Offshoring
Experience
Blue Sky Media Solutions /BackToLearn   October 2014 - Present
Xerox Corporation  August 2014 - October 2014
Blue Sky Media solutions   September 2013 - July 2014
The Employment Store  April 2012 - September 2013
Sutherland Global Services   January 2009 - April 2012
ETS Staffing  July 2008 - July 2009
University of Rochester/Strong Memorial Hospital   April 1998 - October 2008
JC Penney  1995 - 1997
Career Beginnings Program   1989 - 1990

Skills
Customer Service, Customer Relations, Microsoft Office, Administration, Problem Solving, Excel, Data Entry, Research, Customer Satisfaction, Public Speaking, Word, PowerPoint, Negotiation, Access, Outlook, Mentoring, Teamwork, Fundraising, Writing, Social Media Marketing, Strategic Planning, Troubleshooting, Team Leadership, Telephone Skills, Social Media, Microsoft Excel, Call Centers, Event Management, Leadership, Microsoft Word, Sales, Social Networking, System Administration, Time Management, Training

Education
State University of New York College at Brockport   2009 — 2009
Microsoft 2007 Specialist

Rochester Institute of Technology   1992 — 1994

Cazenovia College   1990 — 1992
Associate, Applied Science; Business Management

Edison HighSchool   1986 — 1990
High School Diploma, Graphic Arts, business

Patricia Webster Patricia Webster Rochester, New York Area Details
Patricia Webster's Sutherland Global Services Experience 2001 - 2004
Job Strategic Account Manager at EMC
Industry Information Technology and Services
Experience
EMC  November 2014 - Present
Lagniappe Pharmacy Services  July 2013 - October 2014
Meritain Health an Aetna Company  2008 - July 2013
Unisys  July 2005 - July 2007
WCTA Federal Credit Union   2004 - 2005
Sutherland Global Services   2001 - 2004

Skills
IT Management, Technical Support, Help Desk Support, Active Directory, ITIL, IT Service Management, Disaster Recovery, Service Desk, Vendor Management, Customer Satisfaction, Visio, Data Center, SharePoint, Windows Server, Virtualization, Servers, SDLC, Field Service, Hardware Deployments, System Deployment, Team Leadership, Process Improvement, Cross-functional Team..., Management

Education
Monroe Community College   1997 — 1999
Business Administration

Bryant & Stratton College   1999 — 2000
Information technology

William McCaffery William McCaffery Schenectady, New York Details
William McCaffery's Sutherland Global Services Experience December 2003 - January 2008
Job End User Support Analyst at Union College
Industry Computer Networking
Experience
Union College  January 2012 - Present
Le Moyne College  August 2010 - January 2012
Red's Equipment Warehouse, Inc   January 2008 - September 2008
Sutherland Global Services   December 2003 - January 2008
FJB Associates  April 2003 - November 2003
United Methodist Church  1983 - 2003

Skills
Documentation, Troubleshooting, Research, Computer Hardware, Problem Solving, Administration, Printers, Customer Relations, Supervisory Skills, Customer Service, Microsoft Office, Software Documentation, System Administration, Operating Systems, Networking, Servers, Analysis, Windows Server, Active Directory, Leadership, Management, Time Management, Windows 7, Training, XP, Technical Support, Hardware, Call Centers, Help Desk Support, Outlook, Windows, Team Management, Access, Network Administration, CRM, Visio, Microsoft Exchange, SharePoint, Windows XP, VMware

Education
Bryant & Stratton College   2009 — 2010
Associate, Applied Science, Network Technology

Colgate Rochester Crozer   2000 — 2003
M.Div., Theology

Elmira College   1985 — 1987
BA, Philosophy and Religion

Clarkson University   1982 — 1984
Electrical Engineering

Dominique Devereaux Dominique Devereaux Phoenix, Arizona Details
Dominique Devereaux's Sutherland Global Services Experience July 2015 - Present
Job
Industry Information Technology and Services
Experience
Sutherland Global Services   July 2015 - Present

Skills
Project Management, Troubleshooting, Networking, Management, Social Media, Microsoft Office, SEO, Problem Solving, Training, Disaster Recovery, Customer Service, Analysis, Digital Marketing, Technical Support, Marketing, Program Management, Integration, Leadership, Product Management, Certified Project..., Online Marketing, Human Resources, Social Networking

Education
Advanced Technology Group   2010 — 2011
CCNA, Interconnecting Cisco Networking Devices Part 1 & 2

Keller Graduate School of Management of DeVry University   2008 — 2010
Masters, Business Administration

University of Phoenix   2008 — 2008
PhD, Organizational Leadership with a Specialization in Information Systems and Technology

Kennesaw State University   2005 — 2007
MPA, Government Administration

Southern Polytechnic State University   2004 — 2005
B.S., Management

Cardinal Stritch University   2000 — 2002
Certification, Project Management

Free Code Camp
Certificate in Full Stack Development, Computer Software Engineering

Faith Strong Faith Strong Thompsontown, Pennsylvania Details
Faith Strong's Sutherland Global Services Experience September 2011 - January 2012
Job Medical Assistant at Family Practice Center
Industry Hospital & Health Care
Experience
Family Practice Center  December 2014 - Present
Madonna OB/GYN   December 2013 - November 2014
Madonna OBGYN   September 2013 - December 2013
Kmart Corporation  September 2013 - November 2013
Valient Market Research  September 2012 - January 2013
Sutherland Global Services   September 2011 - January 2012
ADT Security Services  January 2009 - June 2011
PetSmart  July 2006 - September 2008
Cedar Point  April 2006 - July 2006
Walt Disney World  September 2005 - November 2005

Skills
Customer Service, Customer Satisfaction, PowerPoint, Sales, Computer Proficiency, Phone Etiquette, Microsoft Office, Microsoft Excel, Microsoft Word, Medical Terminology, Pharmacology, Medical Office, Medical Assisting, Medical Records, People-oriented, Internet, Solid computer skills

Education
Bryant and Stratton College   2012 — 2013
Associate's Degree, Medical/Clinical Assistant

Brockport High School   2000 — 2005
Diploma

Liren Chen - LCB, CUSECO© Liren Chen - LCB, CUSECO© New York, New York Details
Liren Chen - LCB, CUSECO©'s Sutherland Global Services Experience May 2008 - October 2008
Job Summer Associate at Grunfeld, Desiderio, Lebowitz, Silverman & Klestadt LLP
Industry International Trade and Development
Experience
Grunfeld, Desiderio, Lebowitz, Silverman & Klestadt LLP   May 2015 - Present
Deloitte  June 2014 - August 2014
Archer Daniels Midland Co.  September 2011 - July 2013
Digi-Key Corporation  September 2010 - September 2011
PICTOMETRY INTERNATIONAL CORP  September 2009 - September 2010
MYLAND USA   July 2008 - September 2009
Sutherland Global Services   May 2008 - October 2008
English for Business   December 2007 - April 2008
SYNTAX RESEARCH INC   May 2005 - January 2006

Skills
Critical Thinking, Chinese, Qualitative Research, Cross-functional..., Contract Negotiation, International Trade, Supply Chain Management, Global Sourcing, Strategic Planning, Customs Regulations, Export, Product Development, International Business, Market Research, NAFTA, Export Control..., Harmonized Tariff..., Strategy, Program Management, CRM, Management, Analysis

Education
Brooklyn Law School   2013 — 2016
Doctor of Law (J.D.), Banking, Corporate, Finance, and Securities Law

International Import-Export Institute   2009 — 2012
CUSECO, Export Compliance

Logistic Training Systems

Eastman School of Music   2002 — 2007
BM, Classical Guitar

University of Rochester   2002 — 2006
BA, Economics

Pittsford Mendon High School   1999 — 2002

North Central High School

TESOL/TESL

Tyshaye Eades Tyshaye Eades Rochester, New York Details
Tyshaye Eades's Sutherland Global Services Experience January 2010 - April 2010
Job City Carrier Assistant at United State Postal Service
Industry Consumer Services
Experience
United State Postal Service  October 2013 - Present
ADT Security Services Authorized Dealer  October 2010 - November 2013
Allstate  October 2012 - December 2012
Sutherland Global Services   January 2010 - April 2010
Rural/Metro Corporation  September 2009 - December 2009
CVS Pharmacy  September 2005 - December 2009

Skills
Accounting, Customer Service, Typing, Multi Tasking, Friendly Personality, Management, Phone Etiquette, Outlook, Microsoft Word, Data Entry, Microsoft Excel, Time Management, Call Centers, Microsoft Office, Customer Satisfaction, Supervisory Skills, Telephone Skills, Computer Proficiency, Access

Education
Bryant and Stratton College   2010 — 2012
Associate of Science (AS), Accounting

Tom Prystal Tom Prystal Auburn, New York Details
Tom Prystal's Sutherland Global Services Experience January 2014 - July 2014
Job EMR Support at Community Computer
Industry Computer Software
Experience
Community Computer   August 2014 - Present
Sutherland Global Services   January 2014 - July 2014
International Fire-Shield, Inc.   May 2013 - October 2013
Cayuga County Board of Elections   January 1997 - April 2012

Skills
Information Technology, Government, Project Management, Management

Education
Cayuga County Community College   2012 — 2014
Associate's degree (graduating summer 2014), Computer and Information Systems

SUNY Cortland   1992 — 1994
Bachelor's degree, Political Science and Government

Nastasia English Nastasia English Syracuse, New York Area Details
Nastasia English's Sutherland Global Services Experience November 2006 - September 2008
Job Human Resources Professional
Industry Human Resources
Experience
Syracuse New Times and Family Times  May 2012 - Present
Imperial Property Services   August 2011 - February 2012
State Farm Insurance  January 2011 - March 2011
Bryant & Stratton College  2010 - 2011
Nesco Resources  September 2008 - February 2009
Sutherland Global Services   November 2006 - September 2008

Skills
PowerPoint, Team Leadership, Social Media Marketing, Recruiting, Fundraising, Editing, Blogging, Marketing Communications, Payroll, Facebook, Employment Law, Social Networking, Team Building, Customer Service, Strategic Planning, Human Resources, Public Speaking, Microsoft Excel, Management, Social Media, Interviews, Advertising, Microsoft Word, Marketing, Microsoft Office, Public Relations, HR Policies, Event Planning, Research

Education
Bryant & Stratton College   2010 — 2011
Associates of Occupational Studies Degree, Human Resource Specialist

Robert K Rebban Robert K Rebban West Palm Beach, Florida Area Details
Robert K Rebban's Sutherland Global Services Experience February 2005 - November 2009
Job Senior Case Manager at Recovery Advocates Treatment Center
Industry Health, Wellness and Fitness
Experience
Recovery Advocates Treatment Center   February 2015 - Present
Wellington Retreat  January 2012 - February 2015
Genesis House  March 2011 - February 2012
Sutherland Global Services   February 2005 - November 2009

Skills
Treatment, Mental Health, Cpr Certified, Healthcare, Public Speaking, Behavioral Health, Group Therapy, Adolescents, Customer Service, Mental Health Counseling, Therapists, Microsoft Office

Education
Academy for Addiction Professionals   2012 — 2014
See below for Certifications Earned, Certified Addictions Counselor

Canisius College   1999 — 2002
Associate of Arts (A.A.)

Geneseo High School   1972 — 1978

Anna Callan Anna Callan Cleveland, Ohio Details
Anna Callan's Sutherland Global Services Experience June 2009 - July 2011
Job Manager, Destination Services
Industry Human Resources
Experience
Dwellworks, LLC  September 2011 - Present
Sutherland Global Services   June 2009 - July 2011

Skills
Time Management, Customer Service, Teamwork, Access, Training, PowerPoint, Microsoft Office, Microsoft Word, Microsoft Excel, Social Media, Leadership, Event Planning, Social Networking, Public Speaking, Spanish, Research, English, Team Leadership, Sales, Marketing, Outlook, Management

Education
Cleveland State University - Cleveland-Marshall College of Law   2012 — 2013
Law

University at Albany   2006 — 2009
B.A., Chinese Language and Culture

John Carroll University   2004 — 2006
Physics

Rick Stockmaster Rick Stockmaster Rochester, New York Details
Rick Stockmaster's Sutherland Global Services Experience March 2004 - Present
Job Manager, IT Operations at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services   March 2004 - Present
Maven Technologies  December 2001 - March 2004
US Army  July 1998 - July 2001

Skills
Incident Management, Remote Desktop, Windows 7, Troubleshooting, Active Directory, Windows Server, Executive Support, McAfee, Remote User Support, Laptops, Windows XP Pro, Mobile Devices, Teamwork, Customer Service, Customer Satisfaction, Focused Communication, Incident Response, Inventory Management, LogMeIn, Remote Troubleshooting, Hardware Diagnostics, Hardware Installation, Digital Forensics, Wireless Networking, Basic Network..., Video Conferencing, Cisco Meeting Place, Microsoft Exchange, MDT/MDT 2012, ePolicy Orchestrator, FOG, WebEx, Avaya, Group Policy, Remote Administration, Windows 8, Windows Vista, Linux, Microsoft Office, Windows Registry, Virus Removal, Malware Removal, Command Prompt, Windows Mobile, iPhone, iOS, Blackberry OS, Tablet PC, Certified Computer..., Help Desk Support

Education
Bryant and Stratton College   2001 — 2004
Information Technology

Edison Tech   1990 — 1994

Thomas Borrelli Thomas Borrelli Rochester, New York Details
Thomas Borrelli's Sutherland Global Services Experience February 2008 - June 2008
Job Associate Financial Adviser
Industry Investment Banking
Experience
KeyCorp  June 2014 - Present
Xceed Financial Credit Union  June 2008 - April 2014
Sutherland Global Services   February 2008 - June 2008
New England Financial, A MetLife Company  July 2007 - March 2008
New York Life Insurance Company  June 2006 - July 2007
White Directory Publishers  June 2004 - June 2006
IKON Office Solutions  February 1998 - December 2003
OfficeMax  October 1994 - December 1997

Skills
Series 7, Series 6, Series 66, Series 63, Investments, Retirement Planning, Insurance, Financial Services, Sales, Securities, Mutual Funds, Finance, Operational Planning, CRM, Referrals, Loans, Consulting, Demonstration, Mortgage Lending, Banking, Customer Service, Consumer Lending, Retail Banking, Life Insurance, Account Management, Territory Development, Territory Growth, Credit, Interviews, Hiring Employees, Training, Management, Production Managment, Credit Cards, Mortgage Banking, Credit Analysis, Retirement, Fixed Annuities, Team Building, Credit Unions, Coaching, Evaluation, Territory Management, Time Management, Loan Origination, Marketing, Cross Selling, Online Marketing, Relationship Management, Human Resources

Education
Campbell University   2001 — 2005
Bachelor of Business Administration (B.B.A.), Economics

Monroe Community College   1995 — 1996
Certificate, Small Business Administration/Management

Joei Allen Joei Allen Houston, Texas Details
Joei Allen's Sutherland Global Services Experience March 2015 - Present
Job Manager, Business Solutions Architect
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services   March 2015 - Present
Accenture  April 2009 - December 2014
Accenture  April 2009 - October 2011

Skills
BPO, Quality Assurance, Outsourcing, Customer Service, Call Centers, Vendor Management, Team Management, Management, Service Delivery, Project Management, Mobilization, Employee Training, Six Sigma, Green Belt, Training, Business Process..., Business Analysis, Business Process, Change Management, Program Management, Process Improvement, Leadership, Business Development, Risk Management, Operations Management, Sales, Business Transformation

Education
Central Piedmont Community College   2012 — 2012
Six Sigma Green Belt Certification, Project Management

Maritoni Tolentino Maritoni Tolentino Fort Bragg, North Carolina Details
Maritoni Tolentino's Sutherland Global Services Experience September 2006 - January 2008
Job Senior Information Systems Operator at United States Army
Industry Military
Experience
United States Army  April 2008 - Present
Sutherland Global Services   September 2006 - January 2008

Skills
Information Security..., Network Administration, Information Assurance, Cisco Technologies, Help Desk Support

Education
American Military University   2011 — 2013
Graduate Certificate, Information System Security

Centro Escolar University   2000 — 2004
Bachelor of Science, Psychology

Marwan Chouha Marwan Chouha Greater New York City Area Details
Marwan Chouha's Sutherland Global Services Experience February 2009 - Present
Job Senior Vice President, Business Transformation at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services   February 2009 - Present
Hewitt Associates (now Aon Hewitt)   January 2005 - February 2009
Xchanging  April 2001 - December 2004
marchFIRST  May 2000 - April 2001
Purdue Pharma  October 1996 - May 2000
Towers Perrin (now Towers Watson)   May 1991 - October 1996

Skills
Business Transformation, Business Process..., Management Consulting, Global Business..., Change Management, IT Strategy, Software Development, SDLC, Business Analysis, Product Development, Analytics, Transition Management, Service Delivery, Outsourcing, Offshoring, BPO, Call Center, Vendor Management, CRM, Call Centers, Leadership, PMO, Tender Management, Waste to Energy

Education
The University of Connecticut School of Business   1996 — 1999
MBA, Finance

NYU Polytechnic School of Engineering   1992 — 1994
MS, Computer Science

City University of New York-College of Staten Island   1987 — 1991
BS, Computer Science

Donald Lennox, Jr. Donald Lennox, Jr. Rochester, New York Area Details
Donald Lennox, Jr.'s Sutherland Global Services Experience January 2010 - June 2014
Job at
Industry Human Resources
Experience
Concentrix  June 2014 - Present
The Sutherland Group  January 2010 - Present
Sutherland Global Services   January 2010 - June 2014
Dorschel Automotive Group  February 2006 - September 2009
DORSCHEL AUTOMOTIVE GROUP  February 2006 - September 2009
Hillside Family of Agencies  December 2000 - February 2005
Hillside Family of Agencies  January 2000 - January 2005
ECM Transportation dba H&H Fast Delivery   November 1997 - December 2000
ECM Transportation   January 1997 - January 2000
NYLOMOLD CORPORATION   January 1988 - January 1997

Skills
Operations Management, Team Building, Project Management, Start-ups, Negotiation, Customer Satisfaction, Leadership, Management, Marketing, Training, Budgets, Procurement, Human Resources, Automotive, Manufacturing, Sales

Education
St. John Fisher College   1999 — 2002
MBA, Business Operations

Bucknell University   1971 — 1975
Bachelor of Science (BS), Secondary Education and Teaching

University Liggett School

Frank Mona Frank Mona San Francisco Bay Area Details
Frank Mona's Sutherland Global Services Experience September 2013 - Present
Job Sr. DirectorClient Partner Services
Industry Telecommunications
Experience
Sutherland Global Services   September 2013 - Present
CXO Collective  March 2013 - Present
AP42   January 2013 - Present

Skills
Vendor Management, Product Development, B2B Marketing, Consumer Marketing, Telecommunications, Product Management, Wireless, Product Marketing, Call Center, Strategic Partnerships, Customer Experience, Cross-functional Team..., Mobile Devices, Competitive Analysis, Sales Management, New Business Development, Sales Operations, Account Management, Broadband, Customer Retention, Telecommunications..., Marketing, Sales Management..., Sales Process..., Channel Sales..., Sales Channel..., Channel Relationship..., Marketing Management, Marketing Leadership, Driving Sales..., Channel Strategy..., Key Account..., Strategic Account Growth, Manage Client..., Strengthening Client..., Stakeholder Engagement, Stakeholder Management, Utility Industry, Management, Call Centers, Leadership, Selling, Strategy, Marketing Strategy, Sales, Key Account Management, Direct Marketing, Digital Marketing, Business Planning, Program Management

Education
Golden Gate University   1992 — 1994
Masters of Science, Telecommunications

California State University-Sacramento   1980 — 1984
BS, Marketing (Minor-Communications)

Derrick Love Derrick Love Rochester, New York Details
Derrick Love's Sutherland Global Services Experience March 2004 - October 2010
Job Call Center Support Representative at Center Information Services, Inc.
Industry Information Technology and Services
Experience
Center Information Services, Inc.   March 2015 - Present
Ellucian  July 2014 - February 2015
Concordia Eco Resort   May 2013 - May 2014
Sutherland Global Services   March 2004 - October 2010

Skills
Technical Support, Customer Support, Customer Relations, Customer Service, Information Technology, IT Hardware Support, Computers, Desktop Computers, Laptops, Computer Repair, Computer Maintenance, Troubleshooting, Internet Troubleshooting, Computer Hardware, Hardware Installation, Software Installation, Computer Software..., Electronics, Electronics Repair, Windows, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Teaching, Food Preparation, Dishwashing, Food Industry, Volunteering, Childcare, Child Development, Retail

Education
Bryant & Stratton College - Henrietta   1996 — 1998
Associate's degree, MicroComputer Systems Analyst

St. Johns River State College   1994 — 1994
Electrical and Electronics Engineering

Virginia State University   1993 — 1993
Electrical and Electronics Engineering

Doug Schuster CMA, CPA Doug Schuster CMA, CPA Greater Atlanta Area Details
Doug Schuster CMA, CPA's Sutherland Global Services Experience 2011 - 2014
Job Seniorlevel Consulting Leader driving Enterprise Performance Management (EPM) Through Analytics Driven ERP CRM & Risk
Industry Information Technology and Services
Experience
UXC Eclipse  2014 - 2015
Sutherland Global Services   2011 - 2014
Genpact (Formerly GE)   2008 - 2011
KXEN (Knowledge Extraction Engines)   2005 - 2008
Siebel Systems  2003 - 2005
Computron Software  1995 - 2003
Ross Systems  1993 - 1995
CIMple Business Systems   1988 - 1994

Skills
Financial Analysis, Business Process..., Healthcare, Business Strategy, Predictive Analytics, Lifesciences, Market Intelligence, Strategic Planning, Business Process, Strengthening Client..., P&L Financial Management, M&A support, F&A Operations, BPO, Market Research, Customer Service..., Professional Services, Consulting, Forecasting, Management Consulting, Cloud Computing, Team Management, Analytics, Business Process..., Business Intelligence, Account Management, Vendor Management, Enterprise Software, Business Development, Business Alliances, Start-ups, CRM, ERP, Salesforce.com, Business Analysis, Business Transformation, Offshoring, Strategic Partnerships, Process Improvement, Mergers, SaaS, Pre-sales, Outsourcing, Business Analytics, Program Management, Lead Generation, New Business Development, P&L Management, Solution Selling, Strategic Alliances

Education
Canisius College
BS Business Administration, Accounting

Canisius College
MBA, Finance & Business Law

Sweet Home High School

Jenn Van Kleeck Jenn Van Kleeck Endicott, New York Details
Jenn Van Kleeck's Sutherland Global Services Experience September 2011 - November 2011
Job Medical Office Assistant at Lourdes
Industry Medical Practice
Experience
private  March 2012 - Present
Sutherland Global Services   September 2011 - November 2011
Kelly Services  April 2011 - April 2011
Synergy Solutions  December 2010 - April 2011
Macy’s Department Store  November 2010 - December 2010
CVS Pharmacy  May 2006 - August 2008
Co-operative Feed Dealers, Inc.   November 2004 - May 2006

Skills
Healthcare, Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel, Hospitals, PowerPoint, Medical Terminology, Social Work, Humanitarian, Volunteering, Child Advocacy

Education
State University of New York College at Brockport   2006 — 2010
Bachelor of Science (B.S.), Social Work

Broome Community College   2005 — 2006
N/A, Liberal Arts and Sciences/Liberal Studies

Chenango Valley Jr. Sr. High School   2001 — 2005
Regents Diploma, Fine/Studio Arts, General

Keith Bernard Keith Bernard Rochester, New York Area Details
Keith Bernard's Sutherland Global Services Experience September 2012 - January 2013
Job Senior Tech at Frontier Communications
Industry Information Technology and Services
Experience
Frontier Communications  October 2013 - Present
Frontier Communications  January 2013 - Present
Sutherland Global Services   September 2012 - January 2013
Sutherland Global Services   July 2012 - September 2012
Sutherland Global Services   September 2007 - June 2012
Sutherland Global Services   September 2006 - August 2007
Sutherland Global Services   June 2004 - September 2006

Skills
Computer Hardware, Troubleshooting, Networking, Help Desk Support, Citrix, Microsoft Office, Quality Assurance, VPN, CMS, Photoshop, Web Site Production, QuarkXPress, Illustrator, Siebel, Technical Support, Access, Training, Call Center, XP, Inbound Marketing, Active Directory, Windows, Vendor Management, Customer Service, Software Installation, Windows XP Pro, Call Centers, Avaya, Windows 7, Workforce Management, Service Delivery, Windows Vista, BMC Remedy, Laptops, Operating Systems, Wireless Networking, Windows XP, Customer Satisfaction, Leadership, Software Documentation, Customer Experience, Routers, Security, Windows Server, Network Administration, System Administration, BPO

Education
Bryant & Stratton College   1999 — 2000
A.O.S, Graphic Design

Bryant Stratton, Eastern Hills Campus   1999 — 2000
A.O.S, Graphic Design

Wallace College   1991 — 1993
Music Teacher Education

Lake Mary High School   1987 — 1991
High School Diploma, General Studies

Yana Kaprieva Yana Kaprieva Bulgaria area Details
Yana Kaprieva's Sutherland Global Services Experience October 2014 - Present
Job Google for Work Support
Industry Arts and Crafts
Experience
Sutherland Global Services   October 2014 - Present
Mirella Bratova Shop   August 2013 - September 2014
BULGARIAN NATIONAL TELEVISION  September 2011 - September 2012

Skills
Fashion, Styling, Photoshop, Editorial, Art, Social Media, Adobe Creative Suite, Television, Film Production, Acting, Theatre, Creative Writing, Blogging, Video Production, Graphic Design, Illustrator

Education
National Academy of Art, Sofia, Bulgaria   2009 — 2013
Bachelor of Arts (BA), Fashion/Apparel Design, in the course of study: Excellent(5.75); thesis defence: Excellent(6.00)

English Language School, Burgas, Bulgaria   2002 — 2007
High Scool Diploma, English

Central School of Speech and Drama, U. of London

Dorothy Haberer Dorothy Haberer Syracuse, New York Area Details
Dorothy Haberer's Sutherland Global Services Experience February 2011 - October 2012
Job Owner/Trainer and Breeder of Arabian Horses
Industry Farming
Experience
Owner  October 1985 - Present
ADT  November 2013 - March 2014
ADT  October 2012 - November 2013
Sutherland Global Services   February 2011 - October 2012
Davids Bridal  December 2009 - September 2012
Sutherland Global Services   October 2010 - December 2010
Oswego County Department of Social Services  April 2000 - March 2004
Gateway Longview Foster Care Agency   December 1995 - March 2000

Skills
Conflict Management, Business Communications, Event Management, Account Management, Event Planning, Advertising, Coaching, Leadership Development, Market Research, New Business Development, Public Relations, Customer Service, Management, Strategy, Sales Process, Business Strategy, Retail, Nonprofits, Software Documentation, Business Management, Market Analysis, Sales Management, Agribusiness, Farm Management, Advocacy, Horse Training/Showing, Agriculture, Inventory Management, Animal Husbandry, Fundraising, Customer Relations, Documentation, Salesforce.com, Data Analysis, Financial Planning, Horseback Riding, Non-profits, Government Relations, Equestrian, Farms, Marketing, Process Improvement, Social Networking, Strategic Financial..., Time Management, Customer Satisfaction, Leadership, Team Building, Social Media Marketing, Small Business

Education
Columbia College   2014 — 2016
Bachelor's Degree, Business Administration, Management and Operations

Bryant and Stratton College   1992 — 1994
Associates in Applied Sciences, Business Management

Bryant and Stratton College   1992 — 1994
Associates in Applied Sciences, Marketing and Sales

Kasandra Kerbs Kasandra Kerbs Rochester, New York Details
Kasandra Kerbs's Sutherland Global Services Experience 2009 - 2010
Job National Sales Support Representative at Paychex
Industry Human Resources
Experience
Paychex  December 2012 - January 2014
HQ Home and Office   July 2012 - November 2012
Sutherland Global Services   2009 - 2010

Skills
Sales Operations, Salesforce.com, Customer Service, Cold Calling, Sales, Customer Satisfaction

Education
Bryant and Stratton College   2012 — 2014
Associates Degree, Criminal Justice and Corrections

Rush Henrietta Senior High School   2004 — 2007
Regents Diploma

Arun Chauhan Arun Chauhan Toronto, Canada Area Details
Arun Chauhan's Sutherland Global Services Experience July 2005 - December 2007
Job I challenge Status Quo!! Very Often!
Industry Outsourcing/Offshoring
Experience
VFS Global   August 2014 - Present
ARC Events Inc.   January 2013 - Present
Innovative Vision Marketing Inc.   November 2008 - June 2013
Sutherland Global Services   July 2005 - December 2007
IBM Global Process Services  October 2003 - June 2005

Skills
Project Management, Operations Management, Marketing Communications, Sales Management, Event Planning, Event Management, Social Media Marketing, Call center start-up, Call Center Development, Integrated Brand..., Brand Developement, Marketing Management, People Skills, Risk Management, Market Analysis, Sales Promotion, BPO, Team Management, Management, Team Leadership, Business Strategy, Business Development, Team Building, Call Centers, Business Analysis, Talent Management, Process Improvement, Strategic Planning, Business Process..., CRM, Outsourcing, Budgets, Sales, Customer Retention, Performance Management, Vendor Management, Leadership, Brand Development

Education
Centennial College   2008 — 2008
Post Grad Diploma

Himachal Pradesh University   1999 — 2002
B. A.

Kendriya Vidyalaya   1986 — 1998
School

David Warner David Warner Rochester, New York Area Details
David Warner's Sutherland Global Services Experience July 2014 - Present
Job Senior Director, Offsite Operations at Sutherland Global Services
Industry Information Technology and Services
Experience
Sutherland Global Services   July 2014 - Present
Sutherland Global Services   January 2008 - July 2014
Sutherland Global Services   April 2006 - January 2008
Sutherland Global Services   February 2004 - April 2006
Sutherland Global Services   June 2003 - February 2006

Skills
Program Management, BPO, Call Center, Service Operations, Project Management, Business Process..., Problem Analysis, Public Speaking, Remote Workforce..., Remote Access, Workforce, Technical Support, Call Centers, Service Delivery, Contact Centers, Strategy, Outsourcing, Transition Management, Performance Management, Vendor Management, Leadership, Process Improvement, Customer Satisfaction, Operations Management, Training, Enterprise Software, Business Development, Management, Customer Experience, Analysis, CRM, Business Strategy, Strategic Planning, Continuous Improvement, Vendor Relationships, Team Management, Team Leadership

Education
Bryant and Stratton College   1994 — 1996
AAS, Accounting, 3.8

Afshin Ahmadi Afshin Ahmadi Central, South Carolina Details
Afshin Ahmadi's Sutherland Global Services Experience 2010 - 2010
Job Research Assistant at RTPIS Lab
Industry Research
Experience
Tehran Institute of Higher Education   June 2011 - Present
RTPIS Lab   April 2014 - May 2015
National Engineering Center   July 2012 - April 2013
National Engineering Center   January 2011 - April 2011
Sutherland Global Services   2010 - 2010
Shineh Telecommunication Services   June 2005 - May 2007

Skills
Electrical Engineering, Power Systems, Electricians, Instrumentation, Simulations, Engineering, Smart Grid, Automation, Matlab, SCADA, Power Generation, Microcontrollers, Programming, Power Distribution, Renewable Energy, Testing, Electricity, Energy, C++, LaTeX, PLC Programming, Project Management, Windows, Project Engineering, Electronics, Engineering Management

Education
Clemson University   2014 — 2016
Doctor of Philosophy (Ph.D.), Electrical Engineering

University of the Philippines   2009 — 2012
Master's degree, Electrical Engineering

Silliman University   2007 — 2009
Master of Business Administration (MBA)

Kevin Major Kevin Major Erie, Pennsylvania Details
Kevin Major's Sutherland Global Services Experience 2010 - July 2010
Job
Industry Information Technology and Services
Experience
IBM  July 2015 - Present
Major Ideas Consulting & Design   1990 - Present
Connvertex Technologies  November 2012 - July 2015
HP Education Servcies   April 2013 - October 2013
eDial Marketing   June 2012 - August 2012
Convergys  January 2011 - March 2012
Infosys BPO  June 2010 - January 2011
Sutherland Global Services   2010 - July 2010
VXI Global Solutions, Inc  October 2009 - November 2009
ASAP Staffing, Inc.   2009 - 2009

Skills
Call Center, Customer Satisfaction, Customer Service, Vendor Management, Management, Project Management, BPO, Coaching, Sales, Team Building, Account Management, Operations Management, Customer Experience, Team Management, Team Leadership, Training Delivery, Instructor-led Training, Call center start-up, Technical Presentations, Network Architecture, Wireless Networking, iptv, VoIP, HSIA, Cable Television, IPTV, Training, Member of Toastmasters, Public Speaking, Toastmasters, Telecommunications, Call Centers, Process Improvement, Troubleshooting, Cisco Technologies, Technical Support, Workforce Management, Recruiting, Project Planning, Outsourcing, Analysis, Performance Management, Call Center Development, CRM, Customer Retention, Service Delivery, Inbound Marketing, Pre-sales, Business Development, Contact Centers

Education
Clarion University of Pennsylvania   1988 — 1995
BA

Mps   1984 — 1988

naisha greene naisha greene Atlanta, Georgia Details
naisha greene's Sutherland Global Services Experience June 2009 - June 2010
Job Customer Service Representative
Industry Information Services
Experience
Excellus BCBS  2012 - 2012
Syracuse community health center  July 2011 - October 2011
American Cybersystems  June 2010 - May 2011
Sutherland Global Services   June 2009 - June 2010
Syracuse Orthopedic Specialists  February 2008 - December 2008
Deluxe Corporation  March 2005 - January 2007

Skills
Customer Service, Data Entry, Multi Tasking, Switchboard, Appointment Scheduling, Solid computer skills, 55 wpm, Laser Scanning

Education
Bryant and Stratton College   2002 — 2005
Associate of Science (A.S.), Administrative Assistant and Secretarial Science, General

Barry Stapsky Barry Stapsky Rochester, New York Area Details
Barry Stapsky's Sutherland Global Services Experience January 2012 - March 2012
Job Customer Service Representative at Teletech@home
Industry Computer Networking
Experience
Teletech@home  June 2014 - Present
TeleTech  October 2012 - Present
Xerox Business Services  September 2013 - April 2014
Sutherland Global Services   January 2012 - March 2012
ETS Staffing  September 2008 - January 2012
Remedy Intelligent Staffing  January 2008 - January 2012
Wayne ARC  July 1985 - July 2006
New York Public Interest Research Group  October 1982 - June 1985
University at Albany  September 1979 - December 1980
State College of Geneseo   September 1977 - June 1979

Skills
CompTIA A+ Certification, CompTIA Network+..., CompTIA Security, Technical Support, Customer Service, Windows Server, Troubleshooting, Teaching, Sales, Outlook, Interviews, Teamwork, Job Search Strategies, Windows 7, Direct Sales, Quality Assurance, Research, Computer Repair, Microsoft Office

Education
Carnegie Mellon University   1965 — 1969
Bachelor of Science, Chemistry

State College
Master of Arts, Psychology

Naisha Green Naisha Green Atlanta, Georgia Details
Naisha Green's Sutherland Global Services Experience June 2009 - July 2010
Job Contract Indexing Assistant at SafeGuard Products
Industry Insurance
Experience
Safe-Guard Products  February 2014 - Present
Verizon Wireless  September 2013 - Present
Excellus BCBS  January 2012 - May 2012
ACS Inc.  2010 - 2011
Sutherland Global Services   June 2009 - July 2010
National Grid  January 2009 - May 2009
Syracuse Orthopedic Specialists  February 2008 - December 2008

Skills
Typing 60 WPM, Call Center, Microsoft Office, Administrative..., Invoicing, Customer Service, Insurance, Customer Satisfaction, Telephone Skills, Data Entry, Outlook, Lotus Notes, Access, Time Management, Software Documentation, Microsoft Word, Process Scheduler, Microsoft Excel, Claim, Administration, PowerPoint, Medical Records, Teamwork

Education
Onondaga Community College   2011 — 2014
Anticipated Degree, Photography

Bryant and Stratton College   2003 — 2005
Associates, Administrative Assisting

Bradley Polle Bradley Polle Buffalo/Niagara, New York Area Details
Bradley Polle's Sutherland Global Services Experience April 2003 - August 2007
Job Market Developement Specialst at Choice Employee Benefits Group LLC
Industry Insurance
Experience
HR GROUP   September 2011 - Present
Solid Surfaces Inc  February 2011 - September 2011
FTT Manufacturing   October 2007 - January 2011
Sutherland Group  August 2003 - September 2007
Sutherland Global Services   April 2003 - August 2007
Simco Services   2003 - 2003

Education
Bryant & Stratton College - Henrietta   2006 — 2008
Bachelors, Business Management

Bryant Stratton College
Bachelors, Business Management

Akiim DeShay Akiim DeShay Dallas/Fort Worth Area Details
Akiim DeShay's Sutherland Global Services Experience August 1998 - May 2001
Job Bone Marrow Registry Advocate & Demographic Analyst
Industry Internet
Experience
MoreMarrowDonors.org   October 2009 - Present
Preserve Our Legacy, INC   2009 - Present
BlackBoneMarrow.com   September 2007 - Present
BlackDemographics.com, BlacksInDallas.com, & HoustonInBlack.com   March 2007 - Present
Covenant Commercial Real Estate   June 2006 - May 2008
First American Corporation  April 2002 - June 2007
Sutherland Global Services   August 1998 - May 2001
Aegis Communications  February 1992 - December 1995

Skills
Data Analysis, Analysis, XP, Market Research, Telecommunications, Customer Service, Training, Research, Marketing, Project Management, Troubleshooting, Access, Social Media, Operating Systems, Recruiting, Public Relations, Event Planning, Management, Public Speaking, Blogging, Networking, Technical Support, Fundraising, Event Management, Leadership, Call Centers, Entrepreneurship, Social Networking, Vendor Management

Education
Paul Quinn College   1993 — 1995
Business Management/ History

Claflin University   1990 — 1991

Anand Rajkumar Anand Rajkumar Greater Los Angeles Area Details
Anand Rajkumar's Sutherland Global Services Experience August 2005 - September 2007
Job Manager of Discovery Technologies at The Copi Companies
Industry Information Technology and Services
Experience
The Copi Companies   April 2013 - Present
Myriad Litigation Solutions   November 2009 - April 2013
Masuvalley Forensic   March 2008 - November 2009
Sutherland Global Services   August 2005 - September 2007

Skills
Litigation Support, ESI, Early Case Assessment, Computer Forensics, Patents, Consulting, SDLC, Document Management, Databases, System Administration, SQL, Project Management, Professional Services, Computer Security, Document Review, EDRMS, Management, Litigation, IIS, Network Administration

Education
Coleman College   2007 — 2009
MS, Information systems Management

Cathy Kester Cathy Kester Rochester, New York Area Details
Cathy Kester's Sutherland Global Services Experience May 2012 - August 2012
Job Web Design
Industry Online Media
Experience
South Hill Design   2012 - Present
Tck Media   May 2008 - Present
Sutherland Global Services   May 2012 - August 2012
Sutherland Global Services   September 2011 - May 2012
Mary Kay Independent Business Owner  April 2011 - March 2012
Sutherland Global Services   October 2009 - August 2011
Pampered Chef  June 2006 - December 2010
Sutherland Global Services   February 2009 - September 2009
WorkFit Medical   May 2005 - October 2005
Industrial Medicine   January 2004 - May 2005

Skills
Adobe Creative Suite, CSS, JavaScript, Adobe Director, ActionScript, SQL, PHP, Visual Basic, E-commerce, Desktop Publishing, Microsoft Office, Fax, Modems, Ability to multi-task, Pay Close Attention to..., Hardware and Operations, Open Office, Wordperfect, Team-oriented, HTML, XHTML, SSML, Medical Terminology, Adobe Flash, Dreamweaver, Flash, Graphic Design, Illustrator, Web Design, Software Documentation, Customer Service, InDesign, Photoshop

Education
Bryant & Stratton College   2006 — 2008
Associate, Interactive Media Design

Bryant & Stratton College   2002 — 2004
Associate, Mediacal Assistanting

Bryant & Stratton College   1990 — 1993
Associate, Business Management

Rebecca Gernhardt Rebecca Gernhardt Rochester, New York Area Details
Rebecca Gernhardt's Sutherland Global Services Experience May 2002 - Present
Job TacOps with AOL
Industry Information Technology and Services
Experience
AOL  October 2013 - Present
Blackboard  March 2009 - Present
Sutherland Global Services   May 2002 - Present
Avaya  December 2007 - February 2009
Hewlett-Packard  December 2006 - December 2007
Cisco  June 2005 - December 2006
Intuit  November 2002 - June 2005

Skills
SQL, Windows Server, Blackboard, Customer Satisfaction, Customer Management, Sales, Microsoft Office, Salesforce.com, Learning Management..., Cisco Routers, Account Management, Vendor Management, Call Center, SaaS, Service Delivery, Troubleshooting, Team Leadership, Customer Service, Leadership, Project Management, Call Centers, XP, System Administration, Technical Support, Telecommunications, Management, Software Documentation, Windows XP

Education
Broome Community College

Rochester Institute of Technology

David Petrossi David Petrossi Western Springs, Illinois Details
David Petrossi's Sutherland Global Services Experience July 2014 - September 2014
Job IT Service Desk Analyst at ULTA Beauty
Industry Information Technology and Services
Experience
ULTA Beauty  July 2015 - Present
Popular Community Bank  November 2014 - April 2015
Sutherland Global Services   July 2014 - September 2014
University of Rochester  April 2014 - May 2014
Sutherland Global Services   February 2013 - January 2014
ADT Security Services  February 2011 - September 2012
Best Buy  September 2010 - December 2010
Forest Hills Retirement   August 2009 - March 2010

Skills
Customer Service, Technical Support, Microsoft Office, Wireless Networking, Outstanding Customer..., Computer Hardware, Attention To Detail, Multitasker, Data Entry

Education
Bryant & Stratton College   2008 — 2011

Finger Lakes Community College   2007 — 2008

Joshua Plant Joshua Plant North Hollywood, California Details
Joshua Plant's Sutherland Global Services Experience June 2012 - June 2013
Job Account Associate at VXI Global Solutions, LLC
Industry Consumer Services
Experience
VXI Global Solutions, LLC  June 2014 - Present
PGD Enterprises   June 2006 - April 2014
Sutherland Global Services   June 2012 - June 2013
Canisius College  September 2009 - May 2012

Skills
PowerPoint, Event Planning, Microsoft Office, Student Affairs, Time Management, Social Media, Training, Microsoft Word, Public Speaking, Microsoft Excel, Social Networking, Customer Service, Facebook, Leadership, Management

Education
Canisius College   2008 — 2012
Bachelor of Arts (B.A.), Psychology

Jeff Lindgren Jeff Lindgren Rochester, New York Area Details
Jeff Lindgren's Sutherland Global Services Experience 1997 - 2003
Job Helping companies with high quality Localization / Translation and language services
Industry Translation and Localization
Experience
Language Intelligence  July 2015 - Present
Skillsoft  April 2014 - June 2015
Element K  2003 - April 2014
Element K  2003 - March 2014
Sutherland Global Services   1997 - 2003
The Sutherland Group  1997 - 2003

Skills
Performance Management, Program Management, Captivate, Negotiation, International Sales, PowerPoint, Sales, Solution Selling, Salesforce.com, Vendor Management, SaaS, Lead Generation, E-Learning, Business Development, CRM, Training, Strategic Partnerships, Account Management, Sales Process, Blended Learning, Needs Analysis, Instructor-led Training, Learning Management..., Instructional Design, WebEx, SCORM, Content Development, Leadership

Education
Bryant and Stratton College

Laura Lucido Laura Lucido Houston, Texas Details
Laura Lucido's Sutherland Global Services Experience June 2014 - Present
Job Team Lead/Manager at Sutherland Global Services
Industry Banking
Experience
Sutherland Global Services   June 2014 - Present
J.P. Morgan   October 2013 - June 2014
J.P. Morgan   June 2012 - November 2013
J.P. Morgan   June 2010 - June 2012
Bank of America  February 2007 - March 2009
ProCell - Verizon Wireless   October 2003 - July 2006
James Levin Law Office   June 1999 - October 2003

Skills
Sales Management, Sales, Professional Liability, Microsoft Office, Microsoft Excel, Microsoft Word, Human Interest, Public Interest, Team Leadership, Competitive, Psychology, Business Savvy, Employee Training, Managed Money, Strongly self-motivated, Management, Refinance, FHA, Notary Public

Education
Houston Community College   2013 — 2017
Bachelor's Degree, Business/Psychology

Cleveland State University
Bachelor's degree, Business/Psychology

Shannon Ronnenberg Shannon Ronnenberg Clearwater, Florida Details
Shannon Ronnenberg's Sutherland Global Services Experience May 2005 - November 2005
Job There is no such thing as a nonworking mother!
Industry Marketing and Advertising
Experience
Ronnenberg Inc.   November 2010 - Present
Scandinavian Child  December 2008 - November 2010
Peace College  July 2008 - December 2008
Shawndra Products, Inc.   December 2006 - September 2007
The Sharrow Group   November 2005 - April 2006
Sutherland Global Services   May 2005 - November 2005
IPOWER  September 2004 - December 2004
Alcoa  January 2001 - 2003
Carrier Corporation  July 1999 - January 2000
Clarkson University  1996 - 1998

Skills
Process Improvement, Management, Business Development, Marketing, Microsoft Excel, Leadership, Advertising, Social Media, Operations Management, Social Networking, Online Marketing, Public Relations, Sales, Training, New Business Development, CRM, Customer Service, Change Management, Marketing Strategy, Management Consulting

Education
Clarkson University   2001 — 2006
M.S., Management Systems

Clarkson University   1996 — 2000
B.S., Interdisciplinary Engineering and Management

Clarkson University   1996 — 2000
B.S., Marketing

Brian Voll Brian Voll United States Details
Brian Voll's Sutherland Global Services Experience January 2010 - September 2011
Job Developer at Volerikan Games
Industry Information Technology and Services
Experience
Prime Cuts   September 2011 - Present
Volerikan Games   September 2007 - Present
Sutherland Global Services   January 2010 - September 2011

Skills
iOS development, Multimedia Fusion, Microsoft Word, Customer Service, PowerPoint, Windows, Photoshop, HTML, Budgets, Illustrator, Art

Education
Bryant & Stratton College - Syracuse North   2007 — 2009
Associate's degree

Ruairi Barnes Ruairi Barnes Albany, New York Details
Ruairi Barnes's Sutherland Global Services Experience January 2012 - April 2012
Job Buyer at Plug Power
Industry Logistics and Supply Chain
Experience
Plug Power  July 2013 - Present
Aerotek  May 2012 - April 2013
Sutherland Global Services   January 2012 - April 2012
POOLCORP  June 2010 - February 2011
Clubhouse Fun Center   May 2009 - August 2009

Skills
Purchasing, Inventory Management, Logistics, Sourcing, Primavera P6, ENOVIA LCA, Microsoft Excel, Customer Service, Inventory Control, Project Planning, Microsoft Office, Customer Satisfaction, Data Migration, Process Scheduler, B2B, Vendor Management, New Vendor Development, Global Sourcing, Purchase & Sale..., Harnesses, RFQ, RMA, Expediting, Purchase Planning, Fulfillment Management, Logistics Management, Purchase Orders, Tracking, Vendor Relationships, P&L Analysis, SAP, Accounts Receivable, Distribution Center..., Employee Management, Warehouse Management, Employee Training, Cycle Counting, Prelude, Inventory Accuracy, B2B Marketing Strategy, Shipping, Development Of Employees, Avante

Education
Clarkson University   2006 — 2010
B.S., Global Supply Chain Management

kimberly melton kimberly melton Bakersfield, California Details
kimberly melton's Sutherland Global Services Experience November 2013 - April 2014
Job iOS Senior Advisor for Apple, Inc.
Industry Consumer Electronics
Experience
Apple  May 2014 - Present
Sutherland Global Services   November 2013 - April 2014

Skills
Customer Service, Data Entry, Office Administration, Computers, Technical Support, Filing, Cashiering, Inventory Control, Transcription, Brand Ambassadorship, Modeling

Education
Cerro Coso Community College   2014 — 2016
Associate of Science (A.S.), Administration Of Justice

Cerro Coso Community College   2011 — 2012
Certificate, Allied Health and Medical Assisting Services

Alex Kotzegien Alex Kotzegien Bulgaria area Details
Alex Kotzegien's Sutherland Global Services Experience May 2014 - January 2015
Job Manager, Farmer, Entrepreneur
Industry Information Technology and Services
Experience
Sutherland Global Services   May 2014 - January 2015
HP Enterprise Services  July 2011 - December 2011
Alex Inter Fashion ltd   May 2010 - July 2011
TravelStoreMaker ltd   October 2009 - May 2010
Global Markets Ltd   October 2008 - September 2009
Shaw's Supermarkets Inc.   June 2008 - August 2008
La Scala Restaurant   June 2007 - September 2007
Tratec Telecom B.V   April 2006 - June 2006

Skills
Account Management, Negotiation, Public Relations, Market Planning, Social Media Marketing, Online Advertising, Marketing Strategy, Business Strategy, Email Marketing, Marketing Communications, New Business Development, Market Research, Event Management, Management, E-commerce

Education
City University of Seattle   2006 — 2010
BsBA, General Management

Balkan School, Sofia   2000 — 2006

Adam Snide Adam Snide Greater Memphis Area Details
Adam Snide's Sutherland Global Services Experience February 2014 - July 2014
Job Manager of Training and Quality at The Connection
Industry Professional Training & Coaching
Experience
The Connection  February 2015 - Present
The Connection  July 2014 - February 2015
Sutherland Global Services   February 2014 - July 2014
Sutherland Global Services   November 2009 - February 2014

Skills
Microsoft Excel, Project Management, Microsoft Office, Linux, Windows, Business Analysis, ASP.NET, Program Management, Team Leadership, Web Development, Web Services, New Business Development, Account Management, Business Strategy, Project Planning, Customer Service, Management, Leadership, Team Management, Marketing Strategy, Process Improvement, Social Media Marketing, CRM, Training, Strategic Planning, Social Networking, Social Media

Education
Clarkson University

Rebecca Dingle Rebecca Dingle Rochester, New York Details
Rebecca Dingle's Sutherland Global Services Experience June 2012 - August 2012
Job Microsoft Global Help Desk
Industry Information Technology and Services
Experience
Unisys  July 2015 - Present
Bryant & Stratton College  April 2015 - Present
Kmart Corporation  June 2013 - July 2015
Monroe Veterinary Clinic   April 2013 - June 2013
Subway  August 2012 - April 2013
Sutherland Global Services   June 2012 - August 2012
Tim Hortons  November 2010 - July 2011
Taco Bell  November 2009 - November 2010
Kmart Corporation  November 2008 - September 2009

Skills
Networking, Windows 7, Critical Thinking, Teamwork, Time Management, Customer Service, Microsoft Office, Windows 8.1, At Multitasking, Problem Solving, Windows Server, Windows Vista, Cisco Routers, SCCM, Windows 10, Active Directory

Education
Bryant & Stratton College   2014 — 2015
Degree Expected December 2015, Networking Technology, 3.79

Michelle Bowes Michelle Bowes Rochester, New York Area Details
Michelle Bowes's Sutherland Global Services Experience August 2007 - July 2011
Job Xpressive Styles
Industry Apparel & Fashion
Experience
XPRESSIVE STYLES   July 2011 - Present
Sutherland Global Services   August 2007 - July 2011
Edith Dalton James High School   2007 - 2009
Edith Dalton James High School   2007 - 2009

Skills
Retail, Strategic Planning, Leadership, Social Media, Sales Management, Microsoft Word, New Business Development, Budgets, Public Speaking, Negotiation, Training, Coaching, Customer Service, Microsoft Office, Sales, Management, Microsoft Excel, Marketing, Team Building, Marketing Strategy, Business Strategy, PowerPoint, Entrepreneurship, Small Business, Team Leadership, Business Development, Event Planning

Education
Vtdi   2007 — 2010
Instructor, Cosmetology, Barber/Styling, and Nail Instructor

Bryant & Stratton College   2007 — 2009
Associate's degree, Accounting and Business/Management

April Schmidt April Schmidt Manchester, New York Details
April Schmidt's Sutherland Global Services Experience August 2015 - Present
Job Customer Service and Sales Representative at Sutherland Global Services
Industry Consumer Services
Experience
Sutherland Global Services   August 2015 - Present
Tim Hortons  April 2015 - August 2015
BJ's Wholesale Club  November 2014 - April 2015
Dollar Tree Stores  October 2009 - November 2014
Macy's  October 2011 - September 2012
Tim Hortons  June 2006 - October 2009

Skills
Computer Proficiency, Customer Service, Military Experience, Civil Affairs, Photography, Photoshop, PowerPoint, Microsoft Excel, Training

Education
Bryant and Stratton College   2012 — 2015
Bachelor's degree, Business Administration and Management, General, 3.47

Finger Lakes Community College   2007 — 2009
Associate's degree, Communications, 2.8

INDIKA JAYASUNDERA INDIKA JAYASUNDERA Greater Los Angeles Area Details
INDIKA JAYASUNDERA's Sutherland Global Services Experience May 2010 - September 2010
Job Telecommunications Programmer at Electro Rent Corporation
Industry Research
Experience
Electro Rent Corporation  March 2014 - Present
Electro Rent Corporation  June 2012 - March 2014
LINIUM MATH & SCIENCE   December 2011 - March 2012
Sutherland Global Services   May 2010 - September 2010

Skills
Programming, Matlab, Electronics, C++, Testing, Automation, RF, Electrical Engineering, Wireless, Microsoft Office, Windows, HTML, Simulations, Pspice, Project Management, VHDL, Engineering, C, Troubleshooting, Linux, Unix, Research, Visual Basic, Telecommunications, Simulink, PCB design, Physics, Microcontrollers, Embedded Systems, LSI, Computer Hardware, Writing Instruction..., ARM, PSpice

Education
California State University-Northridge   2011 — 2013
B.Sc. Electrical Engineering, Communication, General

University of Windsor   2007 — 2010
Bachelor of Applied Science (B.A.Sc.), Electrical and Computer Engineering, Minor in Mathematics

Excelsior College   2005 — 2007
Associate of Science (AS), Liberal Arts and Sciences/Liberal Studies

Chartered Institue of Management Accountants   2002 — 2003
CIMA - Level 1

Isipathana College

Kiran S Kiran S Greater Chicago Area Details
Kiran S's Sutherland Global Services Experience January 2008 - January 2009
Job New Business Development at Suyati Technologies Private Limited
Industry Information Technology and Services
Experience
Suyati Technologies Private Limited   September 2014 - Present
Lake Group Media  July 2012 - September 2014
Asset Homes   June 2011 - July 2012
Sutherland Global Services   January 2008 - January 2009

Skills
Market Research, Lead Generation, CRM, Online Marketing, Social Media Marketing, Team Management, Analytics, Digital Marketing, Marketing Strategy, Online Advertising, Email Marketing, Business Development, B2B Marketing, Marketing Research, Competitive Analysis, Marketing Communications, Product Marketing, Account Management, Salesforce.com, Consulting

Education
Cochin University of Science and Technology   2009 — 2011
Master of Business Administration (M.B.A.), Marketing Research

Mahatma Gandhi University   2004 — 2007
Bachelor of Science (BSc)

JOSEPH PENCILLE JOSEPH PENCILLE Syracuse, New York Area Details
JOSEPH PENCILLE's Sutherland Global Services Experience October 2010 - May 2011
Job Production Technician at Osmose Utilities Services, Inc.
Industry Information Technology and Services
Experience
Osmose Utilities Services, Inc.   September 2013 - January 2015
APAC Customer Services  February 2012 - 2012
Encompass Technologies  October 2011 - November 2011
Sutherland Global Services   October 2010 - May 2011

Skills
Technical Support, Microsoft Office, Computer Hardware, Servers, HTML, Active Directory, Windows Server, Software Documentation, Databases, SQL, JavaScript, Customer Service, Network Security, Windows XP Pro, VMware Workstation, Visio, Java, PowerPoint, Computer Security, Windows 7 Migration, Router Configuration, LAN Switching, Norton Ghost, Hyper-V, Ubuntu, Windows Remote Desktop, Networking, WireShark Network..., Batch Scripting, TCP/IP,WINS, DNS,DHCP..., Binary/Logical..., Backtrack, ImageX, MS Visio, CSS3, Windows Services, Security System Design, Active Directory..., Apple Remote Desktop, Microsoft Virtual Server, Digital Measurement..., Digital Imaging..., Windows 7, Troubleshooting, Windows XP, System Deployment, Microsoft SQL Server, Operating Systems, DNS, VPN

Education
University of Phoenix   2007 — 2009
Associate of Arts (AA), Information Technology, 2.57/3.0

Bryant and Stratton College   2005 — 2007
Business Information Systems

Shade Cush Shade Cush Chittenango, New York Details
Shade Cush's Sutherland Global Services Experience July 2014 - Present
Job Microsoft Chat Representative at Sutherland Global Services
Industry
Experience
Sutherland Global Services   July 2014 - Present
The Buckle  July 2013 - May 2014
RRMS   August 2013 - October 2013
Saks Fifth Avenue  June 2012 - January 2013

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Photoshop, InDesign, Advertising, Business Planning, Marketing, Sales, Research, Public Speaking, Social Media, Facebook, Twitter, Instagram, Tumblr, Customer Service, Teamwork

Education
Cazenovia College   2010 — 2014
Bachelor of Arts (B.A.), Business Administration and Management, General

Darren Wynne Darren Wynne Rochester, New York Details
Darren Wynne's Sutherland Global Services Experience December 2014 - Present
Job Head Coach Coaching Educator at Webster Soccer Association Lakefront Soccer Club
Industry Human Resources
Experience
Webster Soccer Association - Lakefront Soccer Club   June 2015 - Present
Sutherland Global Services   December 2014 - Present
ADP  December 2014 - Present
Cayuga Community College  December 2010 - April 2015
New York Life Insurance Company  November 2014 - December 2014
Empire Revolution Soccer Academy  August 2005 - March 2013
Syracuse Silver Knights  2012 - 2013
State University of New York at Oswego  August 2008 - December 2010
St. Alban's City FC   December 2003 - June 2005

Skills
Sales, Motivational Speaking, Strength, Sports, Operant Conditioning, Athletic Administration, Club, Recruiting, Sports Science, Strength Training, Intercollegiate..., Physical Education, Fitness, Sports Industry, Sports Nutrition, Tournaments, Exercise Physiology, Fitness Training, Athletic Performance, Professional Sports, Sports Development, Curriculum Design, Personal Training, Performance Enhancement, Functional Training, Athlete Development, Student Development, Weight Training, Injury Prevention, Youth Mentoring, Fundraising, Sponsorship, Coaching, Soccer, Sports Psychology, Public Speaking

Education
Cayuga County Community College

Leisa Walsh Leisa Walsh Silverdale, Washington Details
Leisa Walsh's Sutherland Global Services Experience November 2009 - Present
Job Team Manager at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services   November 2009 - Present

Skills
Call Centers, Customer Satisfaction, Workforce Management, Customer Experience, Customer Service, Customer Retention, Service Delivery, Contact Centers, Outsourcing, BPO, Technical Support, Inbound Marketing, Troubleshooting, Team Management

Education
California State University-Long Beach   1985 — 1987

Tony Conley Tony Conley Syracuse, New York Area Details
Tony Conley's Sutherland Global Services Experience 2009 - 2010
Job Design Consultant at Self Employed Design Consultant
Industry Furniture
Experience
Self Employed Design Consultant  2013 - Present
Chinatowne Furniture and Mattress   2011 - 2013
Sutherland Global Services   2009 - 2010
Wells Fargo Financial  2007 - 2009

Skills
Sales, Sales Management, Account Management, Customer Service, Customer Satisfaction, Retail, Sales Operations, B2B, New Business Development, Direct Sales, Customer Retention, Sales Process, Team Building, Cold Calling, Negotiation, Inventory Management, Call Centers, Selling, Marketing, Merchandising

Education
Bryant and Stratton College   2006 — 2007
Computer Science

Michael Kanaley, MBA Michael Kanaley, MBA Rochester, New York Area Details
Michael Kanaley, MBA's Sutherland Global Services Experience October 2012 - Present
Job AVP Business Finance Controller Worldwide at Sutherland Global Services
Industry Information Services
Experience
Sutherland Global Services   October 2012 - Present
Carestream Health  December 2009 - October 2012
Carestream Health  July 2007 - December 2009
CURRENT GROUP LLC  April 2005 - July 2007
Constellation Brands  June 1999 - February 2005
The Chase Manhattan Bank  July 1989 - June 1999

Skills
Treasury Management, Valuation, Due Diligence, Mergers, Capital Markets, Financial Planning, Corporate Finance, Financial Modeling, Derivatives, Investments, Financial Analysis, Venture Capital, IPO, Restructuring, FX, Portfolio Management, Project Finance, Business Planning, Cash Flow, Industry Analysis, Corporate Development, Fraud Investigations, Business Valuation, Strategic Financial..., Risk Management, Mergers & Acquisitions, Finance, Strategy, Management, Financial Reporting, Analysis, FX Options

Education
University of Rochester   1998 — 2003
Master of Business Administration (M.B.A.)

Clarkson University   1986 — 1989
BS

State University of New York Maritime College   1985 — 1986

Celeste Scalzo Celeste Scalzo Syracuse, New York Area Details
Celeste Scalzo's Sutherland Global Services Experience November 2014 - April 2015
Job Insurance Agent at Bankers Life
Industry Apparel & Fashion
Experience
Bankers Life  April 2015 - Present
Sutherland Global Services   November 2014 - April 2015
Macy's  November 2014 - April 2015
Social Security Administration  June 2012 - June 2014
Homeheadquarters   2011 - August 2012
Macy's  November 2011 - June 2012
Loretto  August 2011 - December 2011
Excellus BCBS  February 2007 - July 2011
Syracuse Healthy Start   2002 - 2005

Skills
Technology Evaluation, Research, Public Health, Health Insurance, Teamwork, Customer Satisfaction, Customer Service, Advocacy, Entrepreneurship, Team Leadership, Information Management, Data Management, People Skills, Public Relations, Policy, Data Analysis, Software Documentation, Social Services, Microsoft Excel

Education
Syracuse University   2003 — 2011
Master in Social Work, Community, Organization Policy, Planning and Administration

Suny Institute of Technology   2001 — 2002
Bachelor in Business Administration, Minor in Finance

Bryant and Stratton College   1999 — 2000
Associate's degree, Business Administration, Management and Operations

Tamalene Foutris Tamalene Foutris Greater Detroit Area Details
Tamalene Foutris's Sutherland Global Services Experience September 2010 - October 2013
Job Supply Chain Professional with Engineering Background
Industry Logistics and Supply Chain
Experience
Meritor WABCO  April 2014 - Present
Sutherland Global Services   September 2010 - October 2013
SYNERGY FLAVORS, INC  January 2009 - May 2010
MTU DETROIT DIESEL  April 2007 - October 2007
HOWARD REALTY GROUP   September 2004 - November 2006
HALL AND HUNTER REALTORS   October 2003 - August 2004
Alarm Central (Empire Security)   January 2001 - January 2003
EDS  September 1989 - October 2001
Network Systems  September 1986 - September 1989

Skills
Process Improvement, Customer Service, Microsoft Excel, Training, Inventory Management, ERP, Purchasing, Application Support, Software Documentation, Technical Support, Customer Satisfaction, Project Management, Project Planning, Supply Chain Management, Vendor Management, Troubleshooting, Access, Supply Chain

Education
Eastern Michigan University   2007 — 2008
Graduate Certificate, Supply Chain Management

University of Michigan   1979 — 1980
BS, Mechanical Engineering

Calvin College   1976 — 1979
Pre-Engineering

Kristen DePuyt Kristen DePuyt Rochester, New York Area Details
Kristen DePuyt's Sutherland Global Services Experience August 2006 - October 2006
Job Office Manager at GrayCo Corporation of Upstate NY
Industry Construction
Experience
GrayCo Corporation of Upstate NY   January 2015 - Present
The Bell Company  February 2012 - January 2015
Villager Construction, Inc   January 2008 - July 2012
Villager Construction, Inc.   March 2008 - December 2011
Paychex  October 2006 - January 2008
Paychex, Inc  October 2006 - January 2008
Sutherland Global Services   August 2006 - October 2006
Borders Books & Music  August 2002 - June 2005
Brick House Brewpub   July 2000 - August 2002
Brick House Brewpub   January 2000 - January 2002

Skills
Employee Benefits, Employee Relations, Payroll, HRIS, Human Resources, HR Policies, Recruiting, Deferred Compensation, Performance Management, Workers Compensation, Employment Law, COBRA, Time & Attendance, New Hire Orientations, Employee Handbooks, Team Management, Employee Management, Operations Management, Management, Construction Safety, Team Leadership, Safety, Program Management, Employee Engagement, Employee Training, Interviews, Applicant Tracking..., Training, Administration, FMLA, Benefits Administration, Talent Management

Education
Capella University   2009 — 2010

York College of Pennsylvania   1996 — 2000
Mass Communications

Sherry Pulliam Sherry Pulliam Cherry Hill, New Jersey Details
Sherry Pulliam's Sutherland Global Services Experience 2006 - 2008
Job Retail Professional
Industry Retail
Experience
Sears Holdings Corporation  April 2014 - Present
Nordstrom  2009 - 2014
Sutherland Global Services   2006 - 2008

Skills
Sales Management, Sales, Inventory, Mentoring, Coaching, Merchandising, Long-term Customer..., Windows, Interviews, Microsoft Office, Onboarding, Apparel, Strategic Partnerships, Brand Development, Fitness, Customer Service, Retail, Store Management, Customer Satisfaction, Inventory Management, Management, Training, Visual Merchandising

Education
Camden County College
Associate of Arts (A.A.), History

Godfrey Stokes Godfrey Stokes Syracuse, New York Area Details
Godfrey Stokes's Sutherland Global Services Experience September 2014 - Present
Job Technical Support Specialist at Sutherland Global Services
Industry Information Services
Experience
Sutherland Global Services   September 2014 - Present
SimplexGrinnell  November 2012 - November 2013
Stanley Security Solutions  November 2011 - August 2012
GAStokes Vending   March 2004 - June 2010

Skills
Access Control, Electronic Security, Physical Security, CCTV, Surveillance, Intrusion, Electronic Security..., Alarms, IP Cameras, Fire Alarm, Intrusion Detection, Alarm Systems, Security, Biometrics, Security Audits, Fire Protection, Life Safety

Education
Capella University   2013 — 2016
Doctor of Philosophy (PhD), Information Technology

Capella University   2010 — 2013
Master's degree, Computer and Information Systems Security/Information Assurance

Le Moyne College   1995 — 2002
Bachelor's degree, Business Administration/Information Systems

Paolo D'Ambrogio Paolo D'Ambrogio Syracuse, New York Area Details
Paolo D'Ambrogio's Sutherland Global Services Experience November 2009 - December 2011
Job Fios Customer Support Advocate at Verizon
Industry Information Technology and Services
Experience
Verizon  March 2013 - Present
Sutherland Global Services   November 2009 - December 2011
Robert Carter P.L.L.C.   May 2009 - July 2009
BEST BUY RETAIL SERVICES   July 2006 - February 2008
FTL INFORMATION TECHNOLOGY, INC   October 2004 - September 2005

Skills
Troubleshooting, Networking, Management, Databases, Customer Service, Legal Research, Windows, Microsoft Office, Technical Support, Sales, PowerPoint, Microsoft Word, CRM, Operating Systems, Photoshop, Hardware, Outlook, Software Installation, Training

Education
Bryant and Stratton College   2008 — 2009
ASSOCIATE, OCCUPATIONAL STUDIES; Paralegal Studies

Roger Hebden Roger Hebden Washington D.C. Metro Area Details
Roger Hebden's Sutherland Global Services Experience May 2015 - Present
Job Director of Business Development Public Sector Healthcare
Industry Information Technology and Services
Experience
Sutherland Global Services   May 2015 - Present
Dell  May 2014 - April 2015
Microsoft  October 2011 - April 2014
Vangent, Inc.   September 2009 - October 2011
Vangent, Inc.   April 2006 - September 2009
Blueprint Technologies  February 1997 - April 2006
Rational Software  1991 - 1997
Rational Software  1991 - 1995

Skills
Enterprise Architecture, Enterprise Software, Program Management, Agile Methodologies, Business Process, Software Development, Project Management, Architectures, Information Technology, Risk Management, Business Development, Business Process Design, IT Strategy

Education
University of Maryland - Robert H. Smith School of Business   1989 — 1993
MBA, Information Technology

Bucknell University   1979 — 1983
BSEG, Computer Engineering

Elinor Kellogg Elinor Kellogg Canastota, New York Details
Elinor Kellogg's Sutherland Global Services Experience November 1999 - November 2001
Job IT Contractor at Advantgag Technical Resources
Industry Information Technology and Services
Experience
Advantgag Technical Resources   February 2013 - Present
Verizon Telecommunications FIOS tech support and esc specialist   August 2007 - October 2010
Verizon Communications  2007 - 2010
WNY AmeriCorps VISTA  February 2007 - August 2007
PSI International Inc.Fairfax VA   January 2005 - January 2006
APAC Customer Services  December 2002 - December 2004
Sutherland Global Services   November 1999 - November 2001
Welch Allyn DCD   June 1987 - November 1999

Skills
Troubleshooting, Graphic Design

Education
Institute of Art of Pittsburg   2011 — 2013
went to SUNY East Syracuse Location, Bachelors Program major Phototography and Graphic Design, 3.0

SUNY IT Utica new horizons   2002 — 2002
mcse track from may to november 2002

Boces   1999 — 1999
Web Design

Bolt Beranek and Newman Inc.   1980 — 1980
Business Applications Programming for basic and cobol

Womens Enterprises   1978 — 1978
Basic Electronics at Wentworth Institute in Boston MA, basic electronics

University of Massachusetts Boston   1975 — 1975
none, Communications and Liberal Arts

Champlain College   1966 — 1968
ABS, business and medical secretariao

State University of New York Empire State College
current going to BA, Journalism and Photograpy

Cayuga Community College
none, local area networks, C programming language

Onondaga Community College
none, Micro Programming and Lab

Stacey Steele Flores Stacey Steele Flores Rochester, New York Area Details
Stacey Steele Flores's Sutherland Global Services Experience October 1998 - October 2001
Job HRS Quality and Communications Analyst at Paychex
Industry Human Resources
Experience
Paychex  October 2006 - Present
Paychex  2003 - 2006
Paychex  2001 - 2003
Sutherland Global Services   October 1998 - October 2001

Skills
Salesforce.com, HRIS, SharePoint, RightAnswers, RightNow, Talisma, Microsoft Office, Knowledge Management, Project Management, Project Coordination

Education
Rochester Institute of Technology
Certificate in Quality Management

Rochester Institute of Technology
Bachelor's degree, Quality Management

Bryant and Stratton College
AAS, Business Management, Technical

Justin Teator Justin Teator Rochester, New York Details
Justin Teator's Sutherland Global Services Experience March 2013 - March 2014
Job Alleson AthleticUnderarmour Team Uniforms CSR
Industry Sports
Experience
Alleson Athletic  March 2014 - Present
Sutherland Global Services   March 2013 - March 2014
The North Face  October 2012 - January 2013
Irondequoit Country Club  May 2012 - October 2012
Cooperstown Dreams Park  May 2011 - August 2011
Vermont Lake Monsters  June 2009 - August 2010

Skills
Sales, Sportswear, Marketing, Advertising, human relationship, Sport Management, Ticket Sales, Social Media, Social Networking, Footwear, Customer Service, Facebook, Social Media Marketing, Time Management, Microsoft Word, Microsoft Office, Event Planning, Sporting Goods, Sales Management, Marketing Strategy, Sports, Teamwork, Event Management, Sports Marketing, Public Relations, Sponsorship, Coaching, Baseball, Soccer, E-commerce

Education
Cazenovia College   2008 — 2012
Bachelor of Professional Studies, Business Management with emphasis on sport

René Lafferty - MBA, SPHR René Lafferty - MBA, SPHR Bismarck, North Dakota Area Details
René Lafferty - MBA, SPHR's Sutherland Global Services Experience October 2013 - Present
Job
Industry Information Technology and Services
Experience
Sutherland Global Services   October 2013 - Present
Sykes Enterprises, Incorporated  August 2008 - May 2013
Sykes Enterprises, Incorporated  April 2004 - August 2008
Sykes Enterprises, Incorporated  November 2000 - March 2004
Sykes Enterprises, Incorporated  December 1997 - November 2000
Sykes Enterprises, Incorporated  April 1997 - December 1997
Marriott Management Services  1992 - 1996

Skills
Succession Planning, Talent Acquisition, Performance Management, Employee Relations, Talent Management, Onboarding, Management, Human Resources, Job Descriptions, Vendor Management, Labor Relations, Business Strategy, Management Consulting, Strategic Planning, Operations Management, Management Development, Business Analysis, Quality Management, Customer Service, Strategic Policy..., Budget Process, Budget Forecasts, HR Consulting, Consulting, Strategic Consulting, Project Management, Project Planning, Leadership, Temporary Placement, New Hire Orientations

Education
The University of North Dakota   1999 — 2005
Master of Business Administration, Business Administration and Management, General

Central Washington University   1981 — 1986
Bachelor of Science (B.S.), Accounting

Manoj Daga Manoj Daga Greater New York City Area Details
Manoj Daga's Sutherland Global Services Experience January 2014 - Present
Job Head of Banking & Financial Services
Industry Financial Services
Experience
Sutherland Global Services   January 2014 - Present
Citigroup  2004 - December 2013
MasterCard International  2001 - 2004
Booz Allen Hamilton  2000 - 2000
Arthur Andersen  1996 - 1999
Adheswara Chemicals Ltd   1993 - 1996
PricewaterhouseCoopers  1990 - 1993

Education
Carnegie Mellon University
MBA

Harvard Business School
Exec. Mgt.

Institute of Chartered Accountants of India
Chartered Accountant

Institute of Cost and Work Accountants of India
Cost & Management Accountant

National Institute of Information Technology
Honors in Information Systems Management

St. Xavier's College

Rachel Smart Rachel Smart Dallas/Fort Worth Area Details
Rachel Smart's Sutherland Global Services Experience April 2015 - Present
Job at
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services   April 2015 - Present
Allstate Roadside Services  2010 - Present
NOVO 1  August 1996 - Present
NOVO 1  August 1996 - April 2015

Skills
Customer Service, Team Building, Training, Leadership, Call Centers, Strategic Planning, Team Leadership, Management, Microsoft Excel, Account Management, CRM

Education
Dallas Baptist University   2009 — 2012
Bachelors, Business Administration

Ricks College   1994 — 1996

Gary Harwell Gary Harwell Wichita Falls, Texas Area Details
Gary Harwell's Sutherland Global Services Experience 2004 - 2005
Job ESL Instructor at Salient Federal Solutions, Sheppard Air Force Base
Industry Education Management
Experience
Salient Federal Solutions, Sheppard Air Force Base   February 2015 - Present
Kit Carson Correctional Center   November 2014 - February 2015
NITI   May 2014 - November 2014
I  September 2013 - May 2014
Site  September 2012 - September 2013
TVTC-Jeddah Saudi Arabia   September 2011 - September 2011
University of Nizwa, Oman   March 2008 - November 2010
International House  March 2006 - March 2008
Sutherland Global Services   2004 - 2005
Language Link Russia  2003 - 2004

Skills
Language Teaching, Moodle, Teaching, ESL, Curriculum Design, International Education, Leadership Development, Educational Technology, TESOL, Teacher Training, Higher Education, Teaching English as a..., Tutoring, English, Adult Education, Educational Leadership, Classroom, Curriculum Development, Copy Editing, Grammar, TOEFL, Academic English, Microsoft Office, E-Learning, Research, University Teaching, Coaching, Courses, Academic Writing, Classroom Management, Public Speaking, Instructional Design, Editing, Blended Learning, Foreign Languages, PowerPoint, Translation, Lecturing, Teaching Adults, Distance Learning, Instructional Technology, Secondary Education, Staff Development, Lesson Planning, Teaching Writing, Business English, Grant Writing, Intercultural..., IELTS, Academic Administration

Education
University of Denver   1999 — 2000
Master's Certificate in E-Commerce, Electronic Commerce, 3.75

City University of Seattle   1998 — 1999
1/2 Master of Business Administration (MBA), Business Administration and Management, General, 3.5

University fo Houston/Downtown   1977 — 1979
BS/GS, General Studies

Millicent Fulton Millicent Fulton Tulsa, Oklahoma Area Details
Millicent Fulton's Sutherland Global Services Experience May 2014 - August 2015
Job Owner and President of Monica's Favorite Things by Alex
Industry Paper & Forest Products
Experience
Monica's Favorite Things by Alex   September 2012 - Present
Sutherland Global Services   May 2014 - August 2015
ONEOK  December 2008 - August 2012
IBM  January 2006 - October 2008
NeuroVasix, Inc.   February 2005 - December 2005
Oaktree Capital Management  July 1998 - January 2005

Skills
Accounting, General Ledger, Entrepreneur, Jewelry Consultant, Microsoft Office, Account Reconciliation, Cash Management, Domestic/Foreign Wire..., Distressed Debt, Financial Reporting, Financial Analysis, Sarbanes-Oxley Act, Internal Controls, Internal Audit, FERC, Accounts Payable, Accounts Receivable, GAAP, Payroll, Analysis, Environmental..., Analytic Problem Solving, Entrepreneurship, Budgets, Auditing, Customer Service, Public Speaking, Training, Team Building, Event Planning, Leadership Development

Education
California State University-Dominguez Hills   2000 — 2004
BS, Business Administration

Paula Heiler Paula Heiler Rochester, New York Area Details
Paula Heiler's Sutherland Global Services Experience November 2008 - Present
Job Senior Subject Matter Lead
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services   November 2008 - Present
The Sutherland Group  November 2008 - January 2010
Stone Construction Equipment  2002 - 2008
Frontier Cellular  1995 - 2001
Global Crossing/Frontier Cellular   1989 - 2000
RCI LONG DISTANCE   1989 - 1995

Skills
Team Building, Microsoft Office

Education
Bryant and Stratton   1986 — 1987
Associates Degree

Angela Accomando Angela Accomando Sacramento, California Area Details
Angela Accomando's Sutherland Global Services Experience October 2006 - August 2008
Job Administrative Assistant at One Inc. Systems
Industry Telecommunications
Experience
One Inc. Systems   March 2013 - Present
Sprouts Farmers Market  August 2011 - Present
Sutherland Global Services   October 2006 - August 2008

Skills
Performance Management, Training Programs, Program Supervisor, Recruiting, Administrative..., Logistics, Coordinating Schedules, QuickBooks, Microsoft Office, Executive Support, Demand Forecasting

Education
University of Utah   1999 — 2001
Bachelor's degree, English Language and Literature/Letters

California State University-Sacramento   1998 — 2000
English Literature

Joel Noreault Joel Noreault Rochester, New York Area Details
Joel Noreault's Sutherland Global Services Experience February 2010 - Present
Job Education Management Professional
Industry Education Management
Experience
Sutherland Global Services   February 2010 - Present
Tony Fratello's Pizzeria, Inc.   2008 - 2010
The Princeton Review  2006 - 2008
ClientLogic  2001 - 2006

Skills
Call Centers, Customer Service, Employee Relations, Human Resources, Leadership, Leadership Development, Performance Management, Public Speaking, Recruiting, Talent Acquisition, Talent Management, Training

Education
Canisius College
Master of Science (MS), Industrial and Organizational Psychology

Clint Scherbarth Clint Scherbarth Orange County, California Area Details
Clint Scherbarth's Sutherland Global Services Experience August 2003 - July 2004
Job Technical Support Supervisor at Constellation Homebuilder Systems
Industry Computer Software
Experience
Constellation Homebuilder Systems  July 2004 - Present
Sutherland Global Services   August 2003 - July 2004
PetSmart  November 1998 - October 2000

Skills
Software Implementation, Active Directory, Microsoft SQL Server, Technical Support, Software Documentation, Windows Server, SQL, SaaS, Cloud Computing, Windows, Enterprise Software, Team Leadership, Databases, Integration

Education
Coleman College   2002 — 2003
CAN

Carlos Victorino Carlos Victorino Greater San Diego Area Details
Carlos Victorino's Sutherland Global Services Experience June 2004 - November 2004
Job Service Delivery Consultant III, Infrastructure Support
Industry Information Technology and Services
Experience
Hewlett-Packard Enterprise  January 2012 - Present
Hewlett-Packard Enterprise  March 2011 - January 2012
Hewlett-Packard Enterprise  December 2005 - March 2011
MILVETS Systems Technology, Inc.   November 2004 - December 2005
Sutherland Global Services   June 2004 - November 2004
Sutherland Global Services   June 2003 - June 2004
Sutherland Global Services   November 2002 - June 2003

Skills
Troubleshooting, Active Directory, Networking, System Deployment, Technical Support, Management, Hardware, Security, Servers, Help Desk Support, Microsoft Exchange, HP, IT Service Management, Windows XP, Windows Server, Windows 7, VMware, System Administration, Virtualization, Software Installation, IT Operations, Group Policy, DNS, Operating Systems, Computer Hardware, SCCM, Printers, Service Desk, Blackberry, Windows, Information Technology, Computer Security, Linux, Security, Microsoft SQL Server, CompTIA, Training, SQL, Incident Management, Databases, ITIL

Education
Coleman College   2002 — 2002
Certificate, Computer Applications; Networks

Jeremy Cain Jeremy Cain Cleveland/Akron, Ohio Area Details
Jeremy Cain's Sutherland Global Services Experience June 2013 - October 2013
Job Teacher English Language Arts 712
Industry Education Management
Experience
Educational Service Center of Cuyahoga County  August 2014 - Present
Kaplan Test Prep  November 2010 - Present
Vatterott College  February 2014 - April 2014
Sutherland Global Services   June 2013 - October 2013
Copley Fairlawn City Schools  August 2006 - September 2009
KeyBank  July 1997 - May 1999

Skills
Curriculum Design, Curriculum Development, Classroom, Classroom Management, Tutoring, Lesson Planning, Educational Technology, Staff Development, Educational Leadership, Special Education

Education
Cleveland State University   2005 — 2006
MEd

Weatherhead School of Management at Case Western Reserve University   1999 — 2000
MBA

Case Western Reserve University   1992 — 1997
BS

Katie Hirning Katie Hirning Sacramento, California Area Details
Katie Hirning's Sutherland Global Services Experience June 2009 - April 2012
Job Principal KMH Consulting Group
Industry Government Relations
Experience
AARP  April 2012 - June 2014
Sutherland Global Services   June 2009 - April 2012
KMH Consulting Group, LLC   October 2006 - March 2009
Center for Digital Government  June 2007 - December 2008
IBM  2000 - 2004

Skills
Program Management, Enterprise Architecture, Governance, Management Consulting, Professional Services, Policy, New Business Development, Process Improvement, Project Management, Account Management, Risk Management, Business Process..., Proposal Writing, SDLC, Strategy, Knowledge Management, IT Management, Consulting, Business, Information Technology, Research, Certified Project...

Education
Golden Gate University   1989 — 1994
MBA, Business

California State University-Sacramento   1975 — 1983
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

Arianna Tindal Arianna Tindal Rochester, New York Area Details
Arianna Tindal's Sutherland Global Services Experience December 2008 - May 2012
Job Community Manager at Ashley Management Corporation
Industry Real Estate
Experience
Ashley Management Corporation   August 2011 - Present
Sutherland Global Services   December 2008 - May 2012
McDonalds  2004 - 2009
ADT Security Services  May 2006 - August 2007

Skills
Troubleshooting, Software Documentation, Data Entry, Customer Retention, Process Scheduler, Operations Management, Inventory Management, Time Management, Computer Hardware, File Management, Inventory

Education
Canisius College   2005 — 2006
Business Management

State University of New York College at Brockport   2004 — 2005
Undeclared

Jim March Jim March Port Charlotte, Florida Details
Jim March's Sutherland Global Services Experience November 2004 - August 2006
Job Visionary Entrepreneur & Sales / Management Professional
Industry Management Consulting
Experience
Batavia Enclosures Inc.   April 2012 - January 2015
Aaron's Sales & Leasing, Inc.   October 2011 - April 2012
Clarix Technologies, Inc.   March 2010 - January 2011
Gap Technologies, Inc.   December 2007 - March 2010
Attica Citgo, LLC & Paradise Grill   August 2006 - November 2007
Sutherland Global Services   November 2004 - August 2006
Acme Sales, Inc   November 2000 - September 2004
Central Tractor / Quality Farm & Fleet   September 1999 - October 2002
Angel Cafe   March 1997 - September 1999
Confetti Nightclub   June 1992 - March 1997

Skills
Sales, New Business Development, Marketing, Customer Service, Advertising, Account Management, Inventory Management, CRM, B2B, Leadership, Sales Operations, Retail, Selling, Management, Sales Management, Direct Sales, Training, Cold Calling, Business Development, Strategic Planning, Salesforce.com, Marketing Strategy, Microsoft Office, Purchasing

Education
Canisius College
B.S., Business Administration - Management

Notre Dame HS

Nancy Blostein Nancy Blostein Rochester, New York Area Details
Nancy Blostein's Sutherland Global Services Experience December 2010 - June 2011
Job I have finished my degree for Interactive Media Design.Still a freelance Stage Manager/Events Planner. Looking for work!
Industry Design
Experience
Self Employed  1979 - Present
At Liberty   2011 - 2012
Sutherland Global Services   December 2010 - June 2011
ABHS  April 2001 - October 2007

Skills
Communications, Computer Graphics, Computer Literate, Web Design, Research, Music, Graphic Design

Education
Bryant & Stratton College   2009 — 2010
Associates, Interactive Media Design

University of Iowa   1973 — 1989
B.G.S., M.F.A, Theatre Arts for Production Stage management

Thomas Camardello Thomas Camardello Syracuse, New York Area Details
Thomas Camardello's Sutherland Global Services Experience January 2007 - April 2010
Job Student at Cayuga Community College
Industry Outsourcing/Offshoring
Experience
National Grid  December 2011 - May 2012
Sutherland Global Services   January 2007 - April 2010

Skills
Call Centers, Team Management, Customer Service, Customer Satisfaction, Soft Skills, Technical Support, Microsoft Office, Service Delivery, Outsourcing, Customer Experience, Microsoft Excel, Team Leadership, Windows, Teamwork, Computer Hardware

Education
Cayuga County Community College   2012 — 2015
Associate of Arts and Sciences (A.A.S.), Computer and Information Sciences and Support Services

Ibrahim Bilgen Ibrahim Bilgen Rochester, New York Area Details
Ibrahim Bilgen's Sutherland Global Services Experience September 2009 - May 2010
Job Customer Service at Staples Business Advantage
Industry Consumer Goods
Experience
Staples Business Advantage  May 2010 - Present
Sutherland Global Services   September 2009 - May 2010
Hammer Packaging  March 2009 - July 2009
Heany Industries Incorporated   April 2008 - March 2009
Harris Corporation  July 2007 - April 2008
Tops Markets  April 2002 - April 2004

Education
Bryant and Stratton College   2003 — 2004
Associate's degree, Information Technology, 3.5 GPA

Brenda Irving Brenda Irving Syracuse, New York Details
Brenda Irving's Sutherland Global Services Experience October 2012 - Present
Job Cable, internet and phone sales
Industry Consumer Services
Experience
Sutherland Global Services   October 2012 - Present
The Hartford  March 2010 - April 2011
The Hartford  October 2009 - March 2010
The Hartford  May 2004 - September 2009
The Hartford  January 1997 - March 2004
The Hartford  January 1995 - May 1997

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, Workers Compensation

Education
Bryant and Stratton   1992 — 1994

Bryant and Stratton College   1992 — 1994
Legal Secretary, Legal Administrative Assistant/Secretary, 3.5

Pete Adriaansen Pete Adriaansen Rochester, New York Area Details
Pete Adriaansen's Sutherland Global Services Experience August 2012 - February 2015
Job Customer Service / Freelance Graphic Design
Industry Wireless
Experience
Good Technology  June 2015 - Present
Sutherland Global Services - Good Technology   February 2015 - Present
Freelance Graphic Designer  September 2011 - Present
Sutherland Global Services   August 2012 - February 2015
David Smith Irrigation   April 2012 - May 2012
Guardsmark  September 2010 - September 2011
Newark Wayne Community Hospital  September 2010 - September 2011
Target  June 2006 - September 2010
Freelance  November 2008 - May 2009
Freelance Graphic Designer  November 2008 - April 2009

Skills
Microsoft Word, PowerPoint, Customer Service, Research, Photoshop, English, Windows, Teaching, HTML, Illustrator, InDesign, Mac OS X, Mac OS, PC, AutoCAD, Wacom Tablet, Flash, Dreamweaver, Mac, Logo Design, Graphic Design, Advertising, Creative Direction, Art, Call Centers, Sales, Tenacious Work Ethic, Graphics, Visual Communication, Corporate Identity, Typography, Web Design, Layout, Editing, Brand Development, Photography, Art Direction, Adobe Creative Suite

Education
Cazenovia College   2005 — 2009
Bachelor's of Fine Arts, Graphic Design / Advertising, 3.2

Vysaktt Thoppil Thilakan Vysaktt Thoppil Thilakan Toronto, Canada Area Details
Vysaktt Thoppil Thilakan's Sutherland Global Services Experience May 2013 - August 2013
Job Jr. System Analyst
Industry Computer Networking
Experience
Centennial College Student Association Inc.  January 2014 - Present
Lumicision Inc.   September 2014 - December 2014
Sutherland Global Services   May 2013 - August 2013
neonotix technologies pvt. Ltd.   February 2013 - August 2013
Lazer Trading & Contracting Co.   July 2012 - January 2013

Skills
C, Matlab, Microsoft Office, Windows, C++, Operating Systems, Cisco Certified, Linux, Programming, Java, MySQL, TCP/IP, Routing Protocols, Cisco VPN, Microsoft Visual Studio..., VMware, Visio, GNS3, Customer Service

Education
Centennial College   2013 — 2016
Post graduation diploma, Computer Systems Technology-Networing

University of Calicut   2007 — 2011
Bachelor's Degree, Electrical, Electronics and Communications Engineering

Laurie Childs Laurie Childs Houston, Texas Area Details
Laurie Childs's Sutherland Global Services Experience June 2011 - October 2013
Job Loss Mitigation UnderWriter
Industry Financial Services
Experience
Shellpoint Mortgage  April 2015 - Present
Shellpoint Mortgage Servicing  April 2014 - March 2015
Sutherland Global Services   June 2011 - October 2013
STAR FURNITURE  October 2008 - March 2011

Skills
Financial Analysis, Forecasting, Credit, Microsoft Excel, Financial Modeling, Customer Service, Banking, Accounting, Microsoft Office, Microsoft Word, Corporate Finance, Accounts Receivable, Financial Reporting, Credit Analysis, Risk Management, Outlook, Cash Management, PowerPoint, Finance, Budgets, Insurance, Access, Mortgage Lending, Loans, Real Estate Transactions

Education
University of Louisiana at Lafayette   1982 — 1984
Business Administration

Centenary College of Louisiana   1980 — 1982

Brian LuGrain Brian LuGrain Redondo Beach, California Details
Brian LuGrain's Sutherland Global Services Experience October 2009 - October 2011
Job
Industry Information Technology and Services
Experience
Thomson Reuters  June 2011 - August 2014
Sutherland Global Services   October 2009 - October 2011
Praxis Electronic Medical Records   October 2007 - October 2009
In-N-Out Burger  March 2003 - February 2007

Skills
Servers, Windows Server, Call Center, ITIL, Computer Hardware, Technical Support, Call Centers, Management

Education
California Lutheran University   2003 — 2008
Bachelor's Degree in Business Administration, Management

Sierra Vista and Canyon High

Gina Bumpus Gina Bumpus Syracuse, New York Area Details
Gina Bumpus's Sutherland Global Services Experience April 1998 - February 2005
Job Workforce Specialist at Travelers Insurance
Industry Insurance
Experience
Travelers Insurance  October 2013 - Present
Travelers  February 2005 - October 2013
Sutherland Global Services   April 1998 - February 2005

Skills
Life Insurance, Insurance, Property & Casualty..., Claim, General Insurance, Commercial Insurance, Casualty, Liability, Underwriting, Claims Management

Education
Bryant and Stratton College   1996 — 1998
Associate's degree, Business

Columbia College

Kevin Monajati Kevin Monajati Rochester, New York Area Details
Kevin Monajati's Sutherland Global Services Experience March 2013 - December 2013
Job Mechanical or Industrial Engineering Professional
Industry Mechanical or Industrial Engineering
Experience
Tutor Doctor  September 2010 - Present
Sutherland Global Services   March 2013 - December 2013
Sutherland Global Services   May 2012 - March 2013
Sutherland Global Services   October 2011 - May 2012
Air Force Research Laboratory  June 2005 - September 2005

Skills
Manufacturing, Microsoft Excel, Pro Engineer, Matlab, AutoCAD, Solidworks, C++, Microsoft Office, Engineering, Lean Manufacturing

Education
Caltech   2002 — 2011
Bachelors, Mechanical Engineering

Monroe Community College   2009 — 2010
Associate of Science (A.S.), Engineering Science

Mary Skelly Mary Skelly Rochester, New York Area Details
Mary Skelly's Sutherland Global Services Experience August 2011 - November 2011
Job Consultant at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services   August 2011 - November 2011
Xerox  September 1992 - January 2009
Advantage Federal Credit Union  July 1979 - August 1990

Education
Roberts Wesleyan College   1999 — 2000
Bachelors, Organizational Management

Bryant and Stratton College   1977 — 1979
Associates, Secretarial Science

Marjorie Villa Marjorie Villa Rochester, New York Details
Marjorie Villa's Sutherland Global Services Experience 2012 - Present
Job Executive Assistant at Sutherland Global Services
Industry Printing
Experience
Sutherland Global Services   2012 - Present
Eastman Kodak  May 2012 - 2012
Kodak  September 2004 - 2012
Eastman Kodak  February 1999 - September 2004
Eastman Kodak  April 1988 - February 1999

Skills
•Ability to multitask..., •Highly organized, •Experience in..., •Top notch customer..., •Ability to..., Project Managment, Event Planning, Exceptional Calendar..., Customer Service, Project Management, Trade Shows, Management, Budgets, Marketing, New Business Development, Microsoft Office, Administrative..., Microsoft Word, Leadership, Calendaring, Cross-functional Team..., Research

Education
Eastman Kodak Company   1996 — 1997
Certified Professional Secretary

Bryant and Stratton College   1988 — 1991
Associates Degree, Word Processing Secretarial

Jasmine R. Gause Jasmine R. Gause Houston, Texas Area Details
Jasmine R. Gause's Sutherland Global Services Experience May 2012 - 2013
Job Service Delivery Manager at Black Knight Financial Services
Industry Financial Services
Experience
Black Knight Financial Services  October 2014 - Present
SolomonEdwards  June 2013 - 2014
Sutherland Global Services   May 2012 - 2013
Residential Loss Mitigation   January 2006 - April 2012
Goodlife Fund   June 1999 - December 2006

Skills
Mortgage Lending, Banking, Credit, Loan Origination, Loans, Mortgage Servicing, Customer Service, Underwriting, Finance, Financial Analysis, Team Leadership, Mortgage Banking, Loss Mitigation, Team Building, Strategic Planning, Training, Strategy, Outsourcing, Performance Management, Residential Mortgages, Mortgage Underwriting, Operations Management, Fulfillment Services, End to End Delivery, Service Delivery, Service Management, Leadership Development, Contact Center..., Vendor Management, Team Management, Budgets, Real Estate, PeopleSoft, Management, Business Development, Loan Servicing

Education
University of Houston   2013 — 2014
Project Management, PMP, Project Management

Professional School of Real Estate   2006 — 2006
Certificate of Real Estate, Real Estate

Christian Brothers University   2000 — 2006
Bachelor of Applied Science (B.A.Sc.), International Business/ Finance

Daoud Barbour Daoud Barbour Syracuse, New York Details
Daoud Barbour's Sutherland Global Services Experience January 2010 - Present
Job Consultant at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services   January 2010 - Present

Education
Bryant and Stratton College-Syracuse North   2009 — 2010
Associate's degree, Information Technology

Shakyma Ravenell Shakyma Ravenell Syracuse, New York Details
Shakyma Ravenell's Sutherland Global Services Experience June 2008 - August 2008
Job Youth Specialist at Huntington Family Centers
Industry Individual & Family Services
Experience
Huntington Family Centers  December 2009 - Present
The Arc of Onondaga   June 2011 - July 2012
Sutherland Global Services   June 2008 - August 2008

Education
Bryant and Stratton College   2008 — 2009
Associate's degree, Criminal Justice and Corrections

Bronx Academy High School   2003 — 2004

Jessica Tracy Jessica Tracy Rochester, New York Details
Jessica Tracy's Sutherland Global Services Experience July 2012 - December 2012
Job Certified Pharmacy Technician at HealthDirect
Industry Pharmaceuticals
Experience
HealthDirect  May 2013 - Present
Omnicare  December 2012 - May 2013
Sutherland Global Services   July 2012 - December 2012
Walgreens  April 2009 - July 2012

Skills
Pharmacy Technicians, Pharmacy, Data Entry, Pharmacy Automation, Community Pharmacy, Prescription Drugs

Education
Cayuga County Community College   2009 — 2012
Associate of Science (A.S.), Mathematics and Science

Robert Vanbuskirk Robert Vanbuskirk Las Vegas, Nevada Details
Robert Vanbuskirk's Sutherland Global Services Experience April 2013 - Present
Job Tech Support at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services   April 2013 - Present
University of Phoenix  January 2012 - December 2012
Central Michigan University  August 2004 - December 2011

Skills
BPO, Service Delivery, Outsourcing, Call Centers, Vendor Management, Sla, Transition Management, Technical Support, ITIL, Team Management, IT Service Management, Workforce Management, Active Directory, Troubleshooting, Incident Management

Education
University of Phoenix   2012 — 2012

Central Michigan University   2005 — 2011

Megan Leach Megan Leach Caledonia, New York Details
Megan Leach's Sutherland Global Services Experience July 2013 - June 2014
Job Student at byrant and stratton
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services   July 2013 - June 2014
Kraft Foods Group  July 2009 - October 2012

Education
Bryant & Stratton College - Henrietta   2014 — 2016

Le Roy High School   1990 — 2004
Genral studys

Sarah Rooker Sarah Rooker Port Byron, New York Details
Sarah Rooker's Sutherland Global Services Experience October 2010 - April 2012
Job HR Secretary at Cayuga Centers
Industry Human Resources
Experience
Cayuga Centers  June 2014 - Present
Manpower  April 2012 - December 2012
Sutherland Global Services   October 2010 - April 2012

Skills
New Hire Orientations, Customer Service, Time Management, HR Consulting, Human Resources, HRIS, Employee Relations, Recruiting, PeopleSoft, Talent Acquisition

Education
Keuka College   2012 — 2014
Bachelor’s Degree, Organizational Management

Cayuga County Community College   2000 — 2010
Associate's degree, Business Administration, Management and Operations

Lucas Adrian Lucas Adrian Syracuse, New York Details
Lucas Adrian's Sutherland Global Services Experience October 2012 - Present
Job Web Developer at www.gameclassy.com
Industry Outsourcing/Offshoring
Experience
www.gameclassy.com   March 2013 - Present
Sutherland Global Services   October 2012 - Present

Skills
Web Design, Graphic Design, Computer Hardware, Software Installation, OS X, Windows 7, CSS, Microsoft SQL Server, Windows, Troubleshooting

Education
Cayuga County Community College

Adam Kimball Adam Kimball Fulton, New York Details
Adam Kimball's Sutherland Global Services Experience September 2014 - Present
Job Microsoft Chat Consultant at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services   September 2014 - Present
Thermopatch  June 2000 - September 2013

Skills
Outsourcing, Process Improvement, BPO, Computer Proficiency, Technical Support, Team Management, Vendor Management

Education
Cayuga County Community College   2014 — 2016
Associate's degree, Computer Science

Cayuga County Community College   2013 — 2016
Associate's Degree, Computer Science

KELVIN TA KELVIN TA Los Angeles, California Details
KELVIN TA's Sutherland Global Services Experience September 1999 - Present
Job SM ExpertTeam Leader at Sutherland Healthcare Solutions
Industry Hospital & Health Care
Experience
Sutherland Healthcare Solutions  September 1999 - Present
Sutherland Global Services   September 1999 - Present
Sutherland Healthcare Solutions  September 1999 - Present

Education
California State University-Los Angeles
Bachelor of Business Management

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