Sutherland Global Services
Industry: Company
DescriptionHeadquarters: Pittsford, New York, United States COO: Kannan Sundaresan CEO: Dilip R. Vellodi (1986–) Founder: Dilip R. Vellodi Founded: 1986 Subsidiaries: Nuevora Inc., Adventity Global Services Pvt. Ltd.,
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Sutherland Global Services Employees
TetherView October 2014 - March 2015
3D2B Three Dimensions To Business April 2014 - October 2014
Apple December 2011 - June 2012
Schooners Riverside Pub 2007 - 2012
Sutherland Global Services June 2011 - December 2011
Nazareth College May 2010 - May 2011
Clarkson University February 2008 - May 2010
English Lacrosse Association 2007 - 2008
Skills
Management, Business Development, Social Media, Sales, Account Management, Teamwork, Training, Lead Generation, CRM
Education
Clarkson University 2009 — 2010
Master of Business Administration (MBA), In Progress
Nazareth College of Rochester 2003 — 2007
Bachelor of Arts (B.A.), History
West Irondequoit
West Irondequoit
West Irondequoit
Paychex October 2011 - March 2012
Paychex, Inc January 2011 - January 2012
Baden Street Workforce Development January 2011 - January 2011
National Center for Missing and Exploited Children August 2010 - October 2010
TUCK the Baby Daycare Learning Center January 2008 - January 2009
Stepping Stones Learning Center January 2007 - January 2007
Sutherland Global Services February 2006 - November 2006
Skills
HRIS, Recruiting, Kronos, Resume Writing, Conflict Resolution, Temporary Placement, 401k, Career Development, People Skills, Organizational..., Legal Compliance, Interviews, Personnel Management, Organizational...
Education
Canisius College 2003 — 2005
Master of Arts (M.A.), College Student Counseling and Personnel Services
Canisius College
Bachelor of Arts (B.A.), Criminal Justice and Corrections
East High School
Sutherland Global Services August 2013 - Present
Total Marketing Concepts March 2013 - August 2013
Hillside Family of Agencies August 2004 - November 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking
Education
Bryant and Stratton College 2006 — 2008
Associate's degree, Game and Interactive Media Design
Nazareth College of Rochester 2000 — 2004
Bachelor of Arts (B.A.), Sociology
Sutherland Global Services November 2010 - Present
ACC Business February 2008 - June 2009
Skills
Teaching, Public Speaking, English, Customer Service, Microsoft Office, Research, Strategic Planning, Microsoft Word, PowerPoint, Microsoft Excel, Coaching, Outlook, Job Coaching, Personnel Management, Project Management
Education
Monroe Community College 2000 — 2001
Liberal Arts and Sciences, General Studies and Humanities
Bryant and Stratton College 1991 — 1993
Business, Management, Marketing, and Related Support Services
Daily Money Team April 2013 - Present
Sutherland Global Services May 2012 - November 2012
American Support March 2010 - May 2012
12 Second Commute January 2010 - April 2011
Critical Mass Media 1999 - 2000
Skills
Customer Relations, Coaching, Strategic Planning, Social Media, Microsoft Office, Public Relations, Marketing Strategy, Writing, Public Speaking, Online Marketing, Team Building, Customer Service, Product Development, Advertising, Word, SEO, Promotions, Marketing Communications, English, Social Media Marketing, Editing, Market Research, HTML, Business Planning, Mentoring, New Business Development, Online Advertising, Microsoft Word, Lead Generation, Team Leadership, Management, Sales, Customer Satisfaction
Education
Antonelli College 2009 — 2011
Cincinnati State Technical and Community College 2006 — 2008
boa, Business Office Applications
Sutherland Global Services November 2003 - Present
Skills
I have a love for..., Microsoft Excel, Microsoft Office, Microsoft Word
Education
Canisius College 1997 — 2002
Edison Tech High School 1993 — 1997
High School Diploma
CallVista 2013 - Present
Building Solutions 2011 - 2013
FTT Manufacturing 2008 - 2011
Sutherland Global Services 2003 - 2008
Skills
Business Relationship..., Computer Proficiency, Product Marketing, Building Relationships, Sales Management, Customer Service, New Business Development, Music Industry
Education
Bryant and Stratton College-Henrietta 2002 — 2004
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services, 3.8
Bryant & Stratton College June 2013 - Present
Sutherland Global Services October 2012 - April 2013
Bardeen Enterprises June 2012 - September 2012
I. Gordon Corp May 2012 - June 2012
United States Marine Corps January 2007 - January 2011
United States Marine Corps January 2007 - January 2011
Macy's October 2006 - January 2007
Dunkin Donuts August 2006 - September 2006
Chuck E Cheese January 2006 - July 2006
Education
Bryant and Stratton College 2011 — 2013
A.A.S, Criminal Justice
Bryant and Stratton College 2011 — 2012
Associate of Arts and Sciences (A.A.S.), Paralegal Studies
Campbell University 2009 — 2011
B.S, Criminal Justice - 73
United States Marine Corps 2007 — 2011
High School Diploma
Marine Corps Education - Marine Corps Institute
Sutherland Global Services June 2015 - Present
Independent February 2015 - May 2015
PwC September 2012 - February 2015
Accenture Financial Services September 2010 - September 2012
Accenture Financial Services May 2007 - September 2010
Progressive Insurance June 1999 - May 2007
Progressive Insurance March 1997 - May 1999
Ward-North America September 1994 - February 1997
Omaha Property and Casualty(Mutual of Omaha) June 1992 - August 1994
Gay & Taylor(Ward North America) October 1990 - May 1992
Skills
Insurance Claims..., Business Process Design..., Change Management, TPA Management, Onshore & Offshore..., Communications Strategy, Training Strategy, Training & Development, Performance Management, Catastrophy Planning &..., Quality Assurance, Underwriting, Project Management, P&C Insurance..., Insurance, Training, Workforce Management, Strategic Communications, Employee Training, Business Process, Claim, Team Building, Claims Management, Analysis, Interviews, Process Improvement, Leadership, Strategy, Team Leadership, Business Process..., Management Consulting, Financial Risk, Management, Business Process Design, Risk Management, Business Process..., Business Analysis, Business Transformation, Vendor Management, IT Strategy, Project Planning, PMO, Human Resources, SDLC, Financial Analysis, Organizational Design, Operating Models, Strategic Planning, Outsourcing, Acquisition Integration
Education
Creighton University 2005 — 2006
MBA, Finance, Business Management, Leadership
University of North Texas 1998 — 1999
Insurance and Risk Managmemt
Buena Vista University 1982 — 1986
BA, Management Information Systems
United Cargo Management Inc. December 2013 - Present
Integrated Airline Services August 2013 - January 2014
Sutherland Global Services January 2012 - April 2013
LA Fitness March 2010 - June 2012
Skills
AutoCAD, Architectural Design, Customer Service, Drawing, Document Review, Microsoft Excel, Microsoft Office, PowerPoint, Revit, SketchUp, Software Installation, Surveying, Project Management, Contract Management, Microsoft Word, CAD, Ground Handling, AutoCAD Architecture, Architectural Drawings, Construction Drawings, Teamwork, Logistics, Customer Satisfaction, Photoshop, Outlook, Time Management, Team Leadership
Education
Prairie View A&M University 2006 — 2010
Bachelor of Applied Science (B.A.Sc.), Construction Science
Clarendon College 2003 — 2005
Associate of Science (A.S.), Architecture
Sutherland Global Services March 2015 - Present
People's Trust Federal Credit Union September 2007 - December 2014
People's Trust Federal Credit Union September 2007 - June 2010
Prosperity Bank October 2006 - September 2007
Skills
Loans, Retail Banking, Banking, Credit, Credit Analysis, Mortgage Lending, Loan Origination, Commercial Lending, Credit Risk, Credit Cards, Risk Management, SAP, PowerPoint, Outlook
Education
CREDIT UNION NATIONAL ASSOCIATION 2008 — 2009
Certified Credit Union Financial Counselor
Center for Advanced Legal Studies 2003 — 2005
Associate's Degree, Field of study: A.S in Paralegal, 3.6
Lamar University 1986 — 1989
Field of Study: Business Administration
Ridge Road Inc October 2013 - Present
Sutherland Global Services March 2012 - June 2012
CooperVision August 2011 - January 2012
PetSmart April 2011 - June 2011
Living Waters Daycare Center April 2011 - June 2011
Skills
Social Media, PowerPoint, Microsoft Office, Customer Service, Microsoft Word, Time Management, Event Planning, Microsoft Excel, Public Speaking, Data Entry, Research, Community Outreach, Teamwork, Facebook, Social Networking, Fundraising, Marketing, Training, Leadership, Team Leadership
Education
SUNY Brockport 2013 — 2016
Bachelor's degree, History
Bryant and Stratton College 2010 — 2011
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
Sutherland Global Services August 2014 - Present
United States Marine Corps May 2012 - Present
AlliedBarton Security Services July 2015 - September 2015
Sutherland Global Services December 2013 - August 2014
UPS June 2011 - February 2013
Geek Squad February 2011 - January 2012
Best Buy October 2009 - February 2011
Oswego County Central Services May 2009 - June 2009
Skills
VPN, Active Directory, Windows XP, Troubleshooting, Windows 7, Software Installation, Networking, Technical Support, Cisco Routers, Linux
Education
Bryant and Stratton College 2009 — 2010
No Degree, Networking Technology
Oswego County BOCES 2007 — 2009
Certificate in Computer Systems & Networking, Computers/Networking
Deloitte January 2015 - Present
Sutherland Global Services May 2014 - December 2014
Grant Thornton LLP January 2014 - April 2014
Loehmann's January 2009 - December 2013
Pinnacle Tax and Financial Services January 2007 - December 2008
Kohl's Department Stores June 2004 - December 2006
Skills
QuickBooks, General Ledger, Accounting, Financial Reporting, Auditing, Financial Statements, Access, Tax, Finance, Microsoft Excel, PowerPoint, Visio, Sales, Financial Planners
Education
Oral Roberts University 2012 — 2014
Master of Business Administration (MBA), Business Administration and Management, General, 3.57
Central Connecticut State University 2005 — 2009
Bachelor of Science, Accounting, 3.66
Medtronics April 2015 - Present
Sutherland Global Services February 2014 - August 2014
Buffalo Media Sales Plus January 2013 - January 2014
Capital Management LLC January 2010 - January 2011
Webctel 2003 - 2004
Skills
Microsoft Office, Customer Service, Microsoft Word, Social Media, PowerPoint, Photoshop, Microsoft Excel, English, Leadership, Management, Public Speaking, Sales, Teaching, Time Management, Training
Education
Canisius College 2011 — 2014
Bachelor's Degree, Business/ Information Systems
Canisius College
Sutherland Global Services September 2013 - May 2015
P.E.A.C.E., Inc. January 2013 - April 2013
Skills
Windows 8.1, Windows 7, Windows Vista, Windows XP, Mac OSX, Computer Hardware, Troubleshooting, Microsoft Technologies, Microsoft Office, Customer Service, Research, Teamwork, Social Media, Networking, Sales, Operating Systems, Visio, Antivirus, Technical Support, Software Installation, Information Technology, Computer Repair, Help Desk Support, Hardware, Network Security, Apple Software
Education
Bryant and Stratton College 2010 — 2013
Associate of Applied Science, Netwok Technology
Nesco Resource July 2012 - Present
Monroe Job Services Employer Committee April 2014 - Present
Inergex May 2011 - June 2012
CADimensions inc. September 2006 - May 2011
Sage Software - Concentrix Corporation February 2004 - September 2006
Sales Strategies Group, Inc. January 2002 - February 2004
Sutherland Global Services January 2000 - January 2002
Skills
Lead Generation, Solution Selling, Selling, Business Development, New Business Development, Sales, Account Management, Salesforce.com, Leadership, Sales Process, Sales Operations, Direct Sales, Negotiation, Strategic Planning, Recruiting, Public Speaking, Staffing Services, Strategy, Forecasting, Enterprise Software, Team Leadership, Sales Management, Information Technology, Temporary Staffing, Microsoft Excel, PowerPoint, Email Marketing, Cold Calling, Customer Acquisition, Solidworks, Online Marketing, Entrepreneurship, Technical Recruiting, Pipeline Development, Needs Analysis, Problem Solving, Building Relationships, Elevator Pitch, SmartSearch, iCIMS, NetSuite, ACT!, Management, Training, Talent Acquisition, Consultants, Staff Augmentation, Time Management, Sales Presentations, CRM
Education
State University of New York Empire State College 2013 — 2016
Bachelor of Business Administration (BBA), Business Administration and Management, General
Coastal Carolina Community College 2013 — 2013
Lean Six Sigma Yellow Belt Certification, Lean & Six Sigma business tools, 4.0
Monroe Community College 2009 — 2011
A.A.S., Business Administration, 3.7
Greece Athena High School 1994 — 1998
Regents High School Diploma
Minuteman Parking Company September 2012 - Present
The Parker Company January 2013 - June 2013
Sutherland Global Services November 2011 - August 2012
East Meets West Catering June 2010 - October 2011
Palm Springs Art Museum February 2010 - October 2011
Fantasy Springs Resort Casino July 2009 - December 2010
Starbucks April 2008 - July 2009
Skills
Marketing, Sales, Management, Training, Customer Service, Quality Control, Troubleshooting, Operations Management, Business Relationship..., Learning Quickly, Driven By Results, Computer Science, General Administrative..., Computer Proficiency, Microsoft Office, Technical Writing, Proposal Writing, Report Writing, Operating Budgets, Purchasing Processes, Account Management, Customer Satisfaction, Event Management, Leadership, Restaurants, Team Building
Education
California State University-San Bernardino 2009 — 2011
Bachelor's degree, Business Administration and Management, General
College of the Desert 2008 — 2009
Associate's degree, Business Administration and Management, General
Copper Mountain Community College 2007 — 2008
Liberal Arts and Sciences/Liberal Studies
Windstream Communications January 2014 - Present
Sutherland Global Services April 2010 - March 2014
ACC Business June 2008 - June 2009
One Communications May 2000 - June 2007
Skills
Vendor Management, ITIL, IT Service Management, Requirements Analysis, Performance Management, Recruiting, Team Leadership, Business Development, Technical Recruiting, Change Management, Program Management, Business Intelligence, Technical Support, Talent Acquisition, SDLC, Account Management, IT Strategy, BPO, Coaching Staff, Customer Service, Metrics Reporting, Call Centers, Customer Satisfaction, CRM, Team Management, Customer Experience, Outsourcing, Coaching
Education
Monroe Community College 2015 — 2017
Computer Information Systems, Computer Information Systems
Monroe Community College 1999 — 2001
Liberal Arts and Sciences/Liberal Studies
Bryant and Stratton College 1991 — 1993
Associate's degree, Business Administration and Management, General
Zeigler Honda Amherst September 2015 - Present
Zeigler Honda Amherst March 2015 - September 2015
Wonton House May 2009 - March 2015
Fuccillo Kia of Clay September 2012 - May 2014
Performance Kia March 2012 - September 2012
Sutherland Global Services November 2011 - February 2012
Sterling Renaissance Festival July 2010 - August 2011
Pontiac Care and Rehabilitation Center January 2007 - May 2008
Skills
Microsoft Office, Telemarketing, Billing Systems, Driving, AT&T, Customer Relations, Customer Experience, Customer Retention, Customer Service, Customer Satisfaction, Online Communications, Account Management, Inbound, Customer Loyalty, Customer Engagement, Call Center, Client Retention, Billing, Sales, Brand Loyalty, Call Centers, Sales Process, Retail, Team Leadership, Inventory Management, Inbound Marketing, Sales Management, Management, CRM, New Business Development, Leadership, Automotive, Vehicles, B2B, Marketing, Automobile, Negotiation, Profit, Team Management, Business Development, Purchasing, Marketing Strategy, Automotive Aftermarket
Education
Cayuga County Community College 2010 — 2013
Liberal Arts
Oswego High School
High School Diploma, Liberal Arts major
Mygotoadmin.com October 2012 - Present
WhiteBoard Group, LLC January 2011 - Present
The Narragansett Group January 2013 - January 2015
Linked Strategies June 2013 - September 2013
Sutherland Global Services January 2007 - January 2011
Skills
Microsoft Word, Wordpress, Microsoft Excel, PowerPoint, Quality Assurance, Call Center, Regression Testing, Manual Testing, Test Cases, Software Documentation, Quality Center, User Acceptance Testing, Test Planning, Software Quality..., Testing, Quality Management, Technical Support, QTP, Windows, Process Improvement, Microsoft Office, Customer Satisfaction, Troubleshooting, Customer Service, HTML, Illustrator, Photoshop, Premiere, Graphic Design, Web Design, Logo Design, Marketing Strategy, Social Media Marketing, Market Research, Lead Generation, Business Process..., Project Management, Blogging, Analysis, Team Leadership, Marketing, Social Media, CRM, WordPress, Training, Social Networking, Google Analytics, Team Building, Networking, Online Marketing
Education
Cheonggang Academy 2000 — 2003
Bachelor of Science, Computer Science
Mega Computer College 1999 — 2003
Bachelor of Science in Computer Science, Computer Programming, Specific Applications
Xerox October 2012 - Present
TruGreen May 2011 - July 2011
Sutherland Global Services July 2008 - March 2010
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Research, Customer Service, Public Speaking, Teamwork, Healthcare, Social Media, Cpr Certified, Windows, English, Leadership, Event Planning, HTML, Time Management
Education
Bryant and Stratton College 2011 — 2013
Currently have not obtained my degree, Medical/Clinical Assistant
Woodstock Job Corps 2010 — 2011
Data Entry Certification, Data Entry
Sutherland Global Services June 2014 - Present
Tops Friendly Market August 2013 - Present
The Wendy's Company August 2013 - September 2013
Cazenovia College September 2009 - May 2013
SUNY Upstate Medical University June 2011 - August 2011
SUNY Upstate Medical University June 2010 - August 2010
Cazenovia College April 2010 - April 2010
Skills
Fashion, Sewing, Pattern, Fashion Design, Trend Analysis, Clerical Skills, Interpersonal Skill, Leadership, Fashion Writing, Business Management..., Organizational Behavior, Business Ethics, Fashion Illustration, Draping, Microsoft Office, Merchandising, Styling, Fashion Shows, Textiles, Data Entry, Management, PowerPoint, Microsoft Word, Telephone Skills, Public Relations, Trend, Marketing, Microsoft Excel, Customer Service, Event Management, Visual Communication, Retail Sales, Social Media
Education
Cazenovia College 2009 — 2014
Bachelor's of Business and Professional Science Degree, Business Management and Fashion Design Specifications
The IMA Group June 2013 - Present
Sutherland Global Services January 2013 - May 2013
St. Lawrence Psychiatic Center August 2012 - December 2012
Northen Borders Industries March 2011 - August 2012
Green Valley Construction April 1994 - September 1998
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Photoshop, PowerPoint, Strategic Planning, HTML, Leadership, Medical Assisting, Accounting, Medical Office..., Computer/Technical..., Human Relations in..., Quality Improvement in..., Healthcare Finance, Introduction to Billing..., Management of..., Business Research and..., Critical Thinking, Cultural Diversity, Techniques of..., Medical Law and..., Medical Record..., Adobe Creative Suite, Adobe Acrobat, Google Chrome, Internet Explorer, Mozilla, iTunes, PDF Creator, Fax, Copy Machine, Scanners, Microfilm, Office Equipment, Windows, Writing, Business Planning, Keyboards, Social Media, Healthcare
Education
Carrington College California-San Jose 2011 — 2012
Associate of Science (A.S.), Health/Health Care Administration/Management, 3.25
University of Phoenix 2009 — 2010
45 of 62 credits, Web Page, Digital/Multimedia and Information Resources Design
Foley-Belsaw Institute 2003 — 2004
Diploma, Small Engine Repair and Maintenance, 3.5
Glenmont Job Corps 1986 — 1987
Medical Assistant, Medical Assistance, EKG Technican, 3.5
Sutherland Global Services December 2012 - Present
GameStop September 2011 - March 2013
National Income Life Insurance February 2011 - June 2011
Walt Disney World May 2010 - January 2011
Skills
Customer Service, Video Editing, Motion Graphics, Life Insurance, Graphic Design, PowerPoint, Microsoft Office, Public Speaking, Microsoft Word, Sales, Management, Adobe Creative Suite, OS X, Web Design, Photoshop, Illustrator, Final Cut Pro, Windows, Adobe Acrobat, Mac, Windows 7, Telephone Skills, Inventory Management, Leadership, Microsoft Excel, Outlook, Tax Preparation, Technical Support, Employee Training, Training, Process Improvement, Team Building, Team Leadership
Education
Canisius College 2006 — 2010
BS, Digital Media Arts
Aquinas Institute of Rochester 2002 — 2006
High school diploma
Sutherland Global Services August 2013 - Present
Affiliated Computer Services August 2010 - August 2013
Affiliated Computer Services March 2008 - July 2010
ACS August 2002 - March 2008
Suburban Health Organization February 1999 - August 2002
M-Plan, Inc. December 1995 - February 1999
United Technologies Corporation 1989 - 1994
Skills
BPO, Outsourcing, Healthcare Information..., Sales Management, Vendor Management, Business Analysis, IT Strategy, Program Management, Process Improvement, Change Management, Business Process..., Business Development, Call Centers, Sales, Strategy
Education
Central Connecticut State University 1987 — 1990
Management Information Systems, Information Technology
Western New England University 1985 — 1987
ScribeAmerica September 2013 - Present
Rochester Institute of Technology February 2012 - May 2012
IDI Billing Solutions June 2006 - February 2012
Genesee Waterways Center October 2009 - September 2011
Rochester Institute of Technology August 2004 - May 2006
Rochester Institute of Technology August 2004 - May 2006
Sutherland Global Services September 2005 - November 2005
RIT/NENA Partnership May 2005 - August 2005
Skills
Product Management, Requirements Gathering, Requirements Analysis, Business Requirements, Software Lifecycle..., Training, Telecommunications, Quality Assurance, Product Development, Business Development, Software Documentation
Education
Nazareth College of Rochester 2014 — 2014
Post-Baccalaureate Studies
University of Rochester 2012 — 2012
Post Baccalaureate Studies
Finger Lakes Community College 2011 — 2014
Post Baccalaureate Studies
Rochester Institute of Technology 2004 — 2006
MBA, Entrepreneurship and MIS
Bucknell University 1999 — 2004
BA, Religion and Sports Administration
Blue Sky Media Solutions /BackToLearn October 2014 - Present
Xerox Corporation August 2014 - October 2014
Blue Sky Media solutions September 2013 - July 2014
The Employment Store April 2012 - September 2013
Sutherland Global Services January 2009 - April 2012
ETS Staffing July 2008 - July 2009
University of Rochester/Strong Memorial Hospital April 1998 - October 2008
JC Penney 1995 - 1997
Career Beginnings Program 1989 - 1990
Skills
Customer Service, Customer Relations, Microsoft Office, Administration, Problem Solving, Excel, Data Entry, Research, Customer Satisfaction, Public Speaking, Word, PowerPoint, Negotiation, Access, Outlook, Mentoring, Teamwork, Fundraising, Writing, Social Media Marketing, Strategic Planning, Troubleshooting, Team Leadership, Telephone Skills, Social Media, Microsoft Excel, Call Centers, Event Management, Leadership, Microsoft Word, Sales, Social Networking, System Administration, Time Management, Training
Education
State University of New York College at Brockport 2009 — 2009
Microsoft 2007 Specialist
Rochester Institute of Technology 1992 — 1994
Cazenovia College 1990 — 1992
Associate, Applied Science; Business Management
Edison HighSchool 1986 — 1990
High School Diploma, Graphic Arts, business
EMC November 2014 - Present
Lagniappe Pharmacy Services July 2013 - October 2014
Meritain Health an Aetna Company 2008 - July 2013
Unisys July 2005 - July 2007
WCTA Federal Credit Union 2004 - 2005
Sutherland Global Services 2001 - 2004
Skills
IT Management, Technical Support, Help Desk Support, Active Directory, ITIL, IT Service Management, Disaster Recovery, Service Desk, Vendor Management, Customer Satisfaction, Visio, Data Center, SharePoint, Windows Server, Virtualization, Servers, SDLC, Field Service, Hardware Deployments, System Deployment, Team Leadership, Process Improvement, Cross-functional Team..., Management
Education
Monroe Community College 1997 — 1999
Business Administration
Bryant & Stratton College 1999 — 2000
Information technology
Union College January 2012 - Present
Le Moyne College August 2010 - January 2012
Red's Equipment Warehouse, Inc January 2008 - September 2008
Sutherland Global Services December 2003 - January 2008
FJB Associates April 2003 - November 2003
United Methodist Church 1983 - 2003
Skills
Documentation, Troubleshooting, Research, Computer Hardware, Problem Solving, Administration, Printers, Customer Relations, Supervisory Skills, Customer Service, Microsoft Office, Software Documentation, System Administration, Operating Systems, Networking, Servers, Analysis, Windows Server, Active Directory, Leadership, Management, Time Management, Windows 7, Training, XP, Technical Support, Hardware, Call Centers, Help Desk Support, Outlook, Windows, Team Management, Access, Network Administration, CRM, Visio, Microsoft Exchange, SharePoint, Windows XP, VMware
Education
Bryant & Stratton College 2009 — 2010
Associate, Applied Science, Network Technology
Colgate Rochester Crozer 2000 — 2003
M.Div., Theology
Elmira College 1985 — 1987
BA, Philosophy and Religion
Clarkson University 1982 — 1984
Electrical Engineering
Sutherland Global Services July 2015 - Present
Skills
Project Management, Troubleshooting, Networking, Management, Social Media, Microsoft Office, SEO, Problem Solving, Training, Disaster Recovery, Customer Service, Analysis, Digital Marketing, Technical Support, Marketing, Program Management, Integration, Leadership, Product Management, Certified Project..., Online Marketing, Human Resources, Social Networking
Education
Advanced Technology Group 2010 — 2011
CCNA, Interconnecting Cisco Networking Devices Part 1 & 2
Keller Graduate School of Management of DeVry University 2008 — 2010
Masters, Business Administration
University of Phoenix 2008 — 2008
PhD, Organizational Leadership with a Specialization in Information Systems and Technology
Kennesaw State University 2005 — 2007
MPA, Government Administration
Southern Polytechnic State University 2004 — 2005
B.S., Management
Cardinal Stritch University 2000 — 2002
Certification, Project Management
Free Code Camp
Certificate in Full Stack Development, Computer Software Engineering
Family Practice Center December 2014 - Present
Madonna OB/GYN December 2013 - November 2014
Madonna OBGYN September 2013 - December 2013
Kmart Corporation September 2013 - November 2013
Valient Market Research September 2012 - January 2013
Sutherland Global Services September 2011 - January 2012
ADT Security Services January 2009 - June 2011
PetSmart July 2006 - September 2008
Cedar Point April 2006 - July 2006
Walt Disney World September 2005 - November 2005
Skills
Customer Service, Customer Satisfaction, PowerPoint, Sales, Computer Proficiency, Phone Etiquette, Microsoft Office, Microsoft Excel, Microsoft Word, Medical Terminology, Pharmacology, Medical Office, Medical Assisting, Medical Records, People-oriented, Internet, Solid computer skills
Education
Bryant and Stratton College 2012 — 2013
Associate's Degree, Medical/Clinical Assistant
Brockport High School 2000 — 2005
Diploma
Grunfeld, Desiderio, Lebowitz, Silverman & Klestadt LLP May 2015 - Present
Deloitte June 2014 - August 2014
Archer Daniels Midland Co. September 2011 - July 2013
Digi-Key Corporation September 2010 - September 2011
PICTOMETRY INTERNATIONAL CORP September 2009 - September 2010
MYLAND USA July 2008 - September 2009
Sutherland Global Services May 2008 - October 2008
English for Business December 2007 - April 2008
SYNTAX RESEARCH INC May 2005 - January 2006
Skills
Critical Thinking, Chinese, Qualitative Research, Cross-functional..., Contract Negotiation, International Trade, Supply Chain Management, Global Sourcing, Strategic Planning, Customs Regulations, Export, Product Development, International Business, Market Research, NAFTA, Export Control..., Harmonized Tariff..., Strategy, Program Management, CRM, Management, Analysis
Education
Brooklyn Law School 2013 — 2016
Doctor of Law (J.D.), Banking, Corporate, Finance, and Securities Law
International Import-Export Institute 2009 — 2012
CUSECO, Export Compliance
Logistic Training Systems
Eastman School of Music 2002 — 2007
BM, Classical Guitar
University of Rochester 2002 — 2006
BA, Economics
Pittsford Mendon High School 1999 — 2002
North Central High School
TESOL/TESL
United State Postal Service October 2013 - Present
ADT Security Services Authorized Dealer October 2010 - November 2013
Allstate October 2012 - December 2012
Sutherland Global Services January 2010 - April 2010
Rural/Metro Corporation September 2009 - December 2009
CVS Pharmacy September 2005 - December 2009
Skills
Accounting, Customer Service, Typing, Multi Tasking, Friendly Personality, Management, Phone Etiquette, Outlook, Microsoft Word, Data Entry, Microsoft Excel, Time Management, Call Centers, Microsoft Office, Customer Satisfaction, Supervisory Skills, Telephone Skills, Computer Proficiency, Access
Education
Bryant and Stratton College 2010 — 2012
Associate of Science (AS), Accounting
Community Computer August 2014 - Present
Sutherland Global Services January 2014 - July 2014
International Fire-Shield, Inc. May 2013 - October 2013
Cayuga County Board of Elections January 1997 - April 2012
Skills
Information Technology, Government, Project Management, Management
Education
Cayuga County Community College 2012 — 2014
Associate's degree (graduating summer 2014), Computer and Information Systems
SUNY Cortland 1992 — 1994
Bachelor's degree, Political Science and Government
Syracuse New Times and Family Times May 2012 - Present
Imperial Property Services August 2011 - February 2012
State Farm Insurance January 2011 - March 2011
Bryant & Stratton College 2010 - 2011
Nesco Resources September 2008 - February 2009
Sutherland Global Services November 2006 - September 2008
Skills
PowerPoint, Team Leadership, Social Media Marketing, Recruiting, Fundraising, Editing, Blogging, Marketing Communications, Payroll, Facebook, Employment Law, Social Networking, Team Building, Customer Service, Strategic Planning, Human Resources, Public Speaking, Microsoft Excel, Management, Social Media, Interviews, Advertising, Microsoft Word, Marketing, Microsoft Office, Public Relations, HR Policies, Event Planning, Research
Education
Bryant & Stratton College 2010 — 2011
Associates of Occupational Studies Degree, Human Resource Specialist
Recovery Advocates Treatment Center February 2015 - Present
Wellington Retreat January 2012 - February 2015
Genesis House March 2011 - February 2012
Sutherland Global Services February 2005 - November 2009
Skills
Treatment, Mental Health, Cpr Certified, Healthcare, Public Speaking, Behavioral Health, Group Therapy, Adolescents, Customer Service, Mental Health Counseling, Therapists, Microsoft Office
Education
Academy for Addiction Professionals 2012 — 2014
See below for Certifications Earned, Certified Addictions Counselor
Canisius College 1999 — 2002
Associate of Arts (A.A.)
Geneseo High School 1972 — 1978
Dwellworks, LLC September 2011 - Present
Sutherland Global Services June 2009 - July 2011
Skills
Time Management, Customer Service, Teamwork, Access, Training, PowerPoint, Microsoft Office, Microsoft Word, Microsoft Excel, Social Media, Leadership, Event Planning, Social Networking, Public Speaking, Spanish, Research, English, Team Leadership, Sales, Marketing, Outlook, Management
Education
Cleveland State University - Cleveland-Marshall College of Law 2012 — 2013
Law
University at Albany 2006 — 2009
B.A., Chinese Language and Culture
John Carroll University 2004 — 2006
Physics
Sutherland Global Services March 2004 - Present
Maven Technologies December 2001 - March 2004
US Army July 1998 - July 2001
Skills
Incident Management, Remote Desktop, Windows 7, Troubleshooting, Active Directory, Windows Server, Executive Support, McAfee, Remote User Support, Laptops, Windows XP Pro, Mobile Devices, Teamwork, Customer Service, Customer Satisfaction, Focused Communication, Incident Response, Inventory Management, LogMeIn, Remote Troubleshooting, Hardware Diagnostics, Hardware Installation, Digital Forensics, Wireless Networking, Basic Network..., Video Conferencing, Cisco Meeting Place, Microsoft Exchange, MDT/MDT 2012, ePolicy Orchestrator, FOG, WebEx, Avaya, Group Policy, Remote Administration, Windows 8, Windows Vista, Linux, Microsoft Office, Windows Registry, Virus Removal, Malware Removal, Command Prompt, Windows Mobile, iPhone, iOS, Blackberry OS, Tablet PC, Certified Computer..., Help Desk Support
Education
Bryant and Stratton College 2001 — 2004
Information Technology
Edison Tech 1990 — 1994
KeyCorp June 2014 - Present
Xceed Financial Credit Union June 2008 - April 2014
Sutherland Global Services February 2008 - June 2008
New England Financial, A MetLife Company July 2007 - March 2008
New York Life Insurance Company June 2006 - July 2007
White Directory Publishers June 2004 - June 2006
IKON Office Solutions February 1998 - December 2003
OfficeMax October 1994 - December 1997
Skills
Series 7, Series 6, Series 66, Series 63, Investments, Retirement Planning, Insurance, Financial Services, Sales, Securities, Mutual Funds, Finance, Operational Planning, CRM, Referrals, Loans, Consulting, Demonstration, Mortgage Lending, Banking, Customer Service, Consumer Lending, Retail Banking, Life Insurance, Account Management, Territory Development, Territory Growth, Credit, Interviews, Hiring Employees, Training, Management, Production Managment, Credit Cards, Mortgage Banking, Credit Analysis, Retirement, Fixed Annuities, Team Building, Credit Unions, Coaching, Evaluation, Territory Management, Time Management, Loan Origination, Marketing, Cross Selling, Online Marketing, Relationship Management, Human Resources
Education
Campbell University 2001 — 2005
Bachelor of Business Administration (B.B.A.), Economics
Monroe Community College 1995 — 1996
Certificate, Small Business Administration/Management
Sutherland Global Services March 2015 - Present
Accenture April 2009 - December 2014
Accenture April 2009 - October 2011
Skills
BPO, Quality Assurance, Outsourcing, Customer Service, Call Centers, Vendor Management, Team Management, Management, Service Delivery, Project Management, Mobilization, Employee Training, Six Sigma, Green Belt, Training, Business Process..., Business Analysis, Business Process, Change Management, Program Management, Process Improvement, Leadership, Business Development, Risk Management, Operations Management, Sales, Business Transformation
Education
Central Piedmont Community College 2012 — 2012
Six Sigma Green Belt Certification, Project Management
United States Army April 2008 - Present
Sutherland Global Services September 2006 - January 2008
Skills
Information Security..., Network Administration, Information Assurance, Cisco Technologies, Help Desk Support
Education
American Military University 2011 — 2013
Graduate Certificate, Information System Security
Centro Escolar University 2000 — 2004
Bachelor of Science, Psychology
Sutherland Global Services February 2009 - Present
Hewitt Associates (now Aon Hewitt) January 2005 - February 2009
Xchanging April 2001 - December 2004
marchFIRST May 2000 - April 2001
Purdue Pharma October 1996 - May 2000
Towers Perrin (now Towers Watson) May 1991 - October 1996
Skills
Business Transformation, Business Process..., Management Consulting, Global Business..., Change Management, IT Strategy, Software Development, SDLC, Business Analysis, Product Development, Analytics, Transition Management, Service Delivery, Outsourcing, Offshoring, BPO, Call Center, Vendor Management, CRM, Call Centers, Leadership, PMO, Tender Management, Waste to Energy
Education
The University of Connecticut School of Business 1996 — 1999
MBA, Finance
NYU Polytechnic School of Engineering 1992 — 1994
MS, Computer Science
City University of New York-College of Staten Island 1987 — 1991
BS, Computer Science
Concentrix June 2014 - Present
The Sutherland Group January 2010 - Present
Sutherland Global Services January 2010 - June 2014
Dorschel Automotive Group February 2006 - September 2009
DORSCHEL AUTOMOTIVE GROUP February 2006 - September 2009
Hillside Family of Agencies December 2000 - February 2005
Hillside Family of Agencies January 2000 - January 2005
ECM Transportation dba H&H Fast Delivery November 1997 - December 2000
ECM Transportation January 1997 - January 2000
NYLOMOLD CORPORATION January 1988 - January 1997
Skills
Operations Management, Team Building, Project Management, Start-ups, Negotiation, Customer Satisfaction, Leadership, Management, Marketing, Training, Budgets, Procurement, Human Resources, Automotive, Manufacturing, Sales
Education
St. John Fisher College 1999 — 2002
MBA, Business Operations
Bucknell University 1971 — 1975
Bachelor of Science (BS), Secondary Education and Teaching
University Liggett School
Sutherland Global Services September 2013 - Present
CXO Collective March 2013 - Present
AP42 January 2013 - Present
Skills
Vendor Management, Product Development, B2B Marketing, Consumer Marketing, Telecommunications, Product Management, Wireless, Product Marketing, Call Center, Strategic Partnerships, Customer Experience, Cross-functional Team..., Mobile Devices, Competitive Analysis, Sales Management, New Business Development, Sales Operations, Account Management, Broadband, Customer Retention, Telecommunications..., Marketing, Sales Management..., Sales Process..., Channel Sales..., Sales Channel..., Channel Relationship..., Marketing Management, Marketing Leadership, Driving Sales..., Channel Strategy..., Key Account..., Strategic Account Growth, Manage Client..., Strengthening Client..., Stakeholder Engagement, Stakeholder Management, Utility Industry, Management, Call Centers, Leadership, Selling, Strategy, Marketing Strategy, Sales, Key Account Management, Direct Marketing, Digital Marketing, Business Planning, Program Management
Education
Golden Gate University 1992 — 1994
Masters of Science, Telecommunications
California State University-Sacramento 1980 — 1984
BS, Marketing (Minor-Communications)
Center Information Services, Inc. March 2015 - Present
Ellucian July 2014 - February 2015
Concordia Eco Resort May 2013 - May 2014
Sutherland Global Services March 2004 - October 2010
Skills
Technical Support, Customer Support, Customer Relations, Customer Service, Information Technology, IT Hardware Support, Computers, Desktop Computers, Laptops, Computer Repair, Computer Maintenance, Troubleshooting, Internet Troubleshooting, Computer Hardware, Hardware Installation, Software Installation, Computer Software..., Electronics, Electronics Repair, Windows, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Teaching, Food Preparation, Dishwashing, Food Industry, Volunteering, Childcare, Child Development, Retail
Education
Bryant & Stratton College - Henrietta 1996 — 1998
Associate's degree, MicroComputer Systems Analyst
St. Johns River State College 1994 — 1994
Electrical and Electronics Engineering
Virginia State University 1993 — 1993
Electrical and Electronics Engineering
UXC Eclipse 2014 - 2015
Sutherland Global Services 2011 - 2014
Genpact (Formerly GE) 2008 - 2011
KXEN (Knowledge Extraction Engines) 2005 - 2008
Siebel Systems 2003 - 2005
Computron Software 1995 - 2003
Ross Systems 1993 - 1995
CIMple Business Systems 1988 - 1994
Skills
Financial Analysis, Business Process..., Healthcare, Business Strategy, Predictive Analytics, Lifesciences, Market Intelligence, Strategic Planning, Business Process, Strengthening Client..., P&L Financial Management, M&A support, F&A Operations, BPO, Market Research, Customer Service..., Professional Services, Consulting, Forecasting, Management Consulting, Cloud Computing, Team Management, Analytics, Business Process..., Business Intelligence, Account Management, Vendor Management, Enterprise Software, Business Development, Business Alliances, Start-ups, CRM, ERP, Salesforce.com, Business Analysis, Business Transformation, Offshoring, Strategic Partnerships, Process Improvement, Mergers, SaaS, Pre-sales, Outsourcing, Business Analytics, Program Management, Lead Generation, New Business Development, P&L Management, Solution Selling, Strategic Alliances
Education
Canisius College
BS Business Administration, Accounting
Canisius College
MBA, Finance & Business Law
Sweet Home High School
private March 2012 - Present
Sutherland Global Services September 2011 - November 2011
Kelly Services April 2011 - April 2011
Synergy Solutions December 2010 - April 2011
Macy’s Department Store November 2010 - December 2010
CVS Pharmacy May 2006 - August 2008
Co-operative Feed Dealers, Inc. November 2004 - May 2006
Skills
Healthcare, Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel, Hospitals, PowerPoint, Medical Terminology, Social Work, Humanitarian, Volunteering, Child Advocacy
Education
State University of New York College at Brockport 2006 — 2010
Bachelor of Science (B.S.), Social Work
Broome Community College 2005 — 2006
N/A, Liberal Arts and Sciences/Liberal Studies
Chenango Valley Jr. Sr. High School 2001 — 2005
Regents Diploma, Fine/Studio Arts, General
Frontier Communications October 2013 - Present
Frontier Communications January 2013 - Present
Sutherland Global Services September 2012 - January 2013
Sutherland Global Services July 2012 - September 2012
Sutherland Global Services September 2007 - June 2012
Sutherland Global Services September 2006 - August 2007
Sutherland Global Services June 2004 - September 2006
Skills
Computer Hardware, Troubleshooting, Networking, Help Desk Support, Citrix, Microsoft Office, Quality Assurance, VPN, CMS, Photoshop, Web Site Production, QuarkXPress, Illustrator, Siebel, Technical Support, Access, Training, Call Center, XP, Inbound Marketing, Active Directory, Windows, Vendor Management, Customer Service, Software Installation, Windows XP Pro, Call Centers, Avaya, Windows 7, Workforce Management, Service Delivery, Windows Vista, BMC Remedy, Laptops, Operating Systems, Wireless Networking, Windows XP, Customer Satisfaction, Leadership, Software Documentation, Customer Experience, Routers, Security, Windows Server, Network Administration, System Administration, BPO
Education
Bryant & Stratton College 1999 — 2000
A.O.S, Graphic Design
Bryant Stratton, Eastern Hills Campus 1999 — 2000
A.O.S, Graphic Design
Wallace College 1991 — 1993
Music Teacher Education
Lake Mary High School 1987 — 1991
High School Diploma, General Studies
Sutherland Global Services October 2014 - Present
Mirella Bratova Shop August 2013 - September 2014
BULGARIAN NATIONAL TELEVISION September 2011 - September 2012
Skills
Fashion, Styling, Photoshop, Editorial, Art, Social Media, Adobe Creative Suite, Television, Film Production, Acting, Theatre, Creative Writing, Blogging, Video Production, Graphic Design, Illustrator
Education
National Academy of Art, Sofia, Bulgaria 2009 — 2013
Bachelor of Arts (BA), Fashion/Apparel Design, in the course of study: Excellent(5.75); thesis defence: Excellent(6.00)
English Language School, Burgas, Bulgaria 2002 — 2007
High Scool Diploma, English
Central School of Speech and Drama, U. of London
Owner October 1985 - Present
ADT November 2013 - March 2014
ADT October 2012 - November 2013
Sutherland Global Services February 2011 - October 2012
Davids Bridal December 2009 - September 2012
Sutherland Global Services October 2010 - December 2010
Oswego County Department of Social Services April 2000 - March 2004
Gateway Longview Foster Care Agency December 1995 - March 2000
Skills
Conflict Management, Business Communications, Event Management, Account Management, Event Planning, Advertising, Coaching, Leadership Development, Market Research, New Business Development, Public Relations, Customer Service, Management, Strategy, Sales Process, Business Strategy, Retail, Nonprofits, Software Documentation, Business Management, Market Analysis, Sales Management, Agribusiness, Farm Management, Advocacy, Horse Training/Showing, Agriculture, Inventory Management, Animal Husbandry, Fundraising, Customer Relations, Documentation, Salesforce.com, Data Analysis, Financial Planning, Horseback Riding, Non-profits, Government Relations, Equestrian, Farms, Marketing, Process Improvement, Social Networking, Strategic Financial..., Time Management, Customer Satisfaction, Leadership, Team Building, Social Media Marketing, Small Business
Education
Columbia College 2014 — 2016
Bachelor's Degree, Business Administration, Management and Operations
Bryant and Stratton College 1992 — 1994
Associates in Applied Sciences, Business Management
Bryant and Stratton College 1992 — 1994
Associates in Applied Sciences, Marketing and Sales
Paychex December 2012 - January 2014
HQ Home and Office July 2012 - November 2012
Sutherland Global Services 2009 - 2010
Skills
Sales Operations, Salesforce.com, Customer Service, Cold Calling, Sales, Customer Satisfaction
Education
Bryant and Stratton College 2012 — 2014
Associates Degree, Criminal Justice and Corrections
Rush Henrietta Senior High School 2004 — 2007
Regents Diploma
VFS Global August 2014 - Present
ARC Events Inc. January 2013 - Present
Innovative Vision Marketing Inc. November 2008 - June 2013
Sutherland Global Services July 2005 - December 2007
IBM Global Process Services October 2003 - June 2005
Skills
Project Management, Operations Management, Marketing Communications, Sales Management, Event Planning, Event Management, Social Media Marketing, Call center start-up, Call Center Development, Integrated Brand..., Brand Developement, Marketing Management, People Skills, Risk Management, Market Analysis, Sales Promotion, BPO, Team Management, Management, Team Leadership, Business Strategy, Business Development, Team Building, Call Centers, Business Analysis, Talent Management, Process Improvement, Strategic Planning, Business Process..., CRM, Outsourcing, Budgets, Sales, Customer Retention, Performance Management, Vendor Management, Leadership, Brand Development
Education
Centennial College 2008 — 2008
Post Grad Diploma
Himachal Pradesh University 1999 — 2002
B. A.
Kendriya Vidyalaya 1986 — 1998
School
Sutherland Global Services July 2014 - Present
Sutherland Global Services January 2008 - July 2014
Sutherland Global Services April 2006 - January 2008
Sutherland Global Services February 2004 - April 2006
Sutherland Global Services June 2003 - February 2006
Skills
Program Management, BPO, Call Center, Service Operations, Project Management, Business Process..., Problem Analysis, Public Speaking, Remote Workforce..., Remote Access, Workforce, Technical Support, Call Centers, Service Delivery, Contact Centers, Strategy, Outsourcing, Transition Management, Performance Management, Vendor Management, Leadership, Process Improvement, Customer Satisfaction, Operations Management, Training, Enterprise Software, Business Development, Management, Customer Experience, Analysis, CRM, Business Strategy, Strategic Planning, Continuous Improvement, Vendor Relationships, Team Management, Team Leadership
Education
Bryant and Stratton College 1994 — 1996
AAS, Accounting, 3.8
Tehran Institute of Higher Education June 2011 - Present
RTPIS Lab April 2014 - May 2015
National Engineering Center July 2012 - April 2013
National Engineering Center January 2011 - April 2011
Sutherland Global Services 2010 - 2010
Shineh Telecommunication Services June 2005 - May 2007
Skills
Electrical Engineering, Power Systems, Electricians, Instrumentation, Simulations, Engineering, Smart Grid, Automation, Matlab, SCADA, Power Generation, Microcontrollers, Programming, Power Distribution, Renewable Energy, Testing, Electricity, Energy, C++, LaTeX, PLC Programming, Project Management, Windows, Project Engineering, Electronics, Engineering Management
Education
Clemson University 2014 — 2016
Doctor of Philosophy (Ph.D.), Electrical Engineering
University of the Philippines 2009 — 2012
Master's degree, Electrical Engineering
Silliman University 2007 — 2009
Master of Business Administration (MBA)
IBM July 2015 - Present
Major Ideas Consulting & Design 1990 - Present
Connvertex Technologies November 2012 - July 2015
HP Education Servcies April 2013 - October 2013
eDial Marketing June 2012 - August 2012
Convergys January 2011 - March 2012
Infosys BPO June 2010 - January 2011
Sutherland Global Services 2010 - July 2010
VXI Global Solutions, Inc October 2009 - November 2009
ASAP Staffing, Inc. 2009 - 2009
Skills
Call Center, Customer Satisfaction, Customer Service, Vendor Management, Management, Project Management, BPO, Coaching, Sales, Team Building, Account Management, Operations Management, Customer Experience, Team Management, Team Leadership, Training Delivery, Instructor-led Training, Call center start-up, Technical Presentations, Network Architecture, Wireless Networking, iptv, VoIP, HSIA, Cable Television, IPTV, Training, Member of Toastmasters, Public Speaking, Toastmasters, Telecommunications, Call Centers, Process Improvement, Troubleshooting, Cisco Technologies, Technical Support, Workforce Management, Recruiting, Project Planning, Outsourcing, Analysis, Performance Management, Call Center Development, CRM, Customer Retention, Service Delivery, Inbound Marketing, Pre-sales, Business Development, Contact Centers
Education
Clarion University of Pennsylvania 1988 — 1995
BA
Mps 1984 — 1988
Excellus BCBS 2012 - 2012
Syracuse community health center July 2011 - October 2011
American Cybersystems June 2010 - May 2011
Sutherland Global Services June 2009 - June 2010
Syracuse Orthopedic Specialists February 2008 - December 2008
Deluxe Corporation March 2005 - January 2007
Skills
Customer Service, Data Entry, Multi Tasking, Switchboard, Appointment Scheduling, Solid computer skills, 55 wpm, Laser Scanning
Education
Bryant and Stratton College 2002 — 2005
Associate of Science (A.S.), Administrative Assistant and Secretarial Science, General
Teletech@home June 2014 - Present
TeleTech October 2012 - Present
Xerox Business Services September 2013 - April 2014
Sutherland Global Services January 2012 - March 2012
ETS Staffing September 2008 - January 2012
Remedy Intelligent Staffing January 2008 - January 2012
Wayne ARC July 1985 - July 2006
New York Public Interest Research Group October 1982 - June 1985
University at Albany September 1979 - December 1980
State College of Geneseo September 1977 - June 1979
Skills
CompTIA A+ Certification, CompTIA Network+..., CompTIA Security, Technical Support, Customer Service, Windows Server, Troubleshooting, Teaching, Sales, Outlook, Interviews, Teamwork, Job Search Strategies, Windows 7, Direct Sales, Quality Assurance, Research, Computer Repair, Microsoft Office
Education
Carnegie Mellon University 1965 — 1969
Bachelor of Science, Chemistry
State College
Master of Arts, Psychology
Safe-Guard Products February 2014 - Present
Verizon Wireless September 2013 - Present
Excellus BCBS January 2012 - May 2012
ACS Inc. 2010 - 2011
Sutherland Global Services June 2009 - July 2010
National Grid January 2009 - May 2009
Syracuse Orthopedic Specialists February 2008 - December 2008
Skills
Typing 60 WPM, Call Center, Microsoft Office, Administrative..., Invoicing, Customer Service, Insurance, Customer Satisfaction, Telephone Skills, Data Entry, Outlook, Lotus Notes, Access, Time Management, Software Documentation, Microsoft Word, Process Scheduler, Microsoft Excel, Claim, Administration, PowerPoint, Medical Records, Teamwork
Education
Onondaga Community College 2011 — 2014
Anticipated Degree, Photography
Bryant and Stratton College 2003 — 2005
Associates, Administrative Assisting
HR GROUP September 2011 - Present
Solid Surfaces Inc February 2011 - September 2011
FTT Manufacturing October 2007 - January 2011
Sutherland Group August 2003 - September 2007
Sutherland Global Services April 2003 - August 2007
Simco Services 2003 - 2003
Education
Bryant & Stratton College - Henrietta 2006 — 2008
Bachelors, Business Management
Bryant Stratton College
Bachelors, Business Management
MoreMarrowDonors.org October 2009 - Present
Preserve Our Legacy, INC 2009 - Present
BlackBoneMarrow.com September 2007 - Present
BlackDemographics.com, BlacksInDallas.com, & HoustonInBlack.com March 2007 - Present
Covenant Commercial Real Estate June 2006 - May 2008
First American Corporation April 2002 - June 2007
Sutherland Global Services August 1998 - May 2001
Aegis Communications February 1992 - December 1995
Skills
Data Analysis, Analysis, XP, Market Research, Telecommunications, Customer Service, Training, Research, Marketing, Project Management, Troubleshooting, Access, Social Media, Operating Systems, Recruiting, Public Relations, Event Planning, Management, Public Speaking, Blogging, Networking, Technical Support, Fundraising, Event Management, Leadership, Call Centers, Entrepreneurship, Social Networking, Vendor Management
Education
Paul Quinn College 1993 — 1995
Business Management/ History
Claflin University 1990 — 1991
The Copi Companies April 2013 - Present
Myriad Litigation Solutions November 2009 - April 2013
Masuvalley Forensic March 2008 - November 2009
Sutherland Global Services August 2005 - September 2007
Skills
Litigation Support, ESI, Early Case Assessment, Computer Forensics, Patents, Consulting, SDLC, Document Management, Databases, System Administration, SQL, Project Management, Professional Services, Computer Security, Document Review, EDRMS, Management, Litigation, IIS, Network Administration
Education
Coleman College 2007 — 2009
MS, Information systems Management
South Hill Design 2012 - Present
Tck Media May 2008 - Present
Sutherland Global Services May 2012 - August 2012
Sutherland Global Services September 2011 - May 2012
Mary Kay Independent Business Owner April 2011 - March 2012
Sutherland Global Services October 2009 - August 2011
Pampered Chef June 2006 - December 2010
Sutherland Global Services February 2009 - September 2009
WorkFit Medical May 2005 - October 2005
Industrial Medicine January 2004 - May 2005
Skills
Adobe Creative Suite, CSS, JavaScript, Adobe Director, ActionScript, SQL, PHP, Visual Basic, E-commerce, Desktop Publishing, Microsoft Office, Fax, Modems, Ability to multi-task, Pay Close Attention to..., Hardware and Operations, Open Office, Wordperfect, Team-oriented, HTML, XHTML, SSML, Medical Terminology, Adobe Flash, Dreamweaver, Flash, Graphic Design, Illustrator, Web Design, Software Documentation, Customer Service, InDesign, Photoshop
Education
Bryant & Stratton College 2006 — 2008
Associate, Interactive Media Design
Bryant & Stratton College 2002 — 2004
Associate, Mediacal Assistanting
Bryant & Stratton College 1990 — 1993
Associate, Business Management
AOL October 2013 - Present
Blackboard March 2009 - Present
Sutherland Global Services May 2002 - Present
Avaya December 2007 - February 2009
Hewlett-Packard December 2006 - December 2007
Cisco June 2005 - December 2006
Intuit November 2002 - June 2005
Skills
SQL, Windows Server, Blackboard, Customer Satisfaction, Customer Management, Sales, Microsoft Office, Salesforce.com, Learning Management..., Cisco Routers, Account Management, Vendor Management, Call Center, SaaS, Service Delivery, Troubleshooting, Team Leadership, Customer Service, Leadership, Project Management, Call Centers, XP, System Administration, Technical Support, Telecommunications, Management, Software Documentation, Windows XP
Education
Broome Community College
Rochester Institute of Technology
ULTA Beauty July 2015 - Present
Popular Community Bank November 2014 - April 2015
Sutherland Global Services July 2014 - September 2014
University of Rochester April 2014 - May 2014
Sutherland Global Services February 2013 - January 2014
ADT Security Services February 2011 - September 2012
Best Buy September 2010 - December 2010
Forest Hills Retirement August 2009 - March 2010
Skills
Customer Service, Technical Support, Microsoft Office, Wireless Networking, Outstanding Customer..., Computer Hardware, Attention To Detail, Multitasker, Data Entry
Education
Bryant & Stratton College 2008 — 2011
Finger Lakes Community College 2007 — 2008
VXI Global Solutions, LLC June 2014 - Present
PGD Enterprises June 2006 - April 2014
Sutherland Global Services June 2012 - June 2013
Canisius College September 2009 - May 2012
Skills
PowerPoint, Event Planning, Microsoft Office, Student Affairs, Time Management, Social Media, Training, Microsoft Word, Public Speaking, Microsoft Excel, Social Networking, Customer Service, Facebook, Leadership, Management
Education
Canisius College 2008 — 2012
Bachelor of Arts (B.A.), Psychology
Language Intelligence July 2015 - Present
Skillsoft April 2014 - June 2015
Element K 2003 - April 2014
Element K 2003 - March 2014
Sutherland Global Services 1997 - 2003
The Sutherland Group 1997 - 2003
Skills
Performance Management, Program Management, Captivate, Negotiation, International Sales, PowerPoint, Sales, Solution Selling, Salesforce.com, Vendor Management, SaaS, Lead Generation, E-Learning, Business Development, CRM, Training, Strategic Partnerships, Account Management, Sales Process, Blended Learning, Needs Analysis, Instructor-led Training, Learning Management..., Instructional Design, WebEx, SCORM, Content Development, Leadership
Education
Bryant and Stratton College
Sutherland Global Services June 2014 - Present
J.P. Morgan October 2013 - June 2014
J.P. Morgan June 2012 - November 2013
J.P. Morgan June 2010 - June 2012
Bank of America February 2007 - March 2009
ProCell - Verizon Wireless October 2003 - July 2006
James Levin Law Office June 1999 - October 2003
Skills
Sales Management, Sales, Professional Liability, Microsoft Office, Microsoft Excel, Microsoft Word, Human Interest, Public Interest, Team Leadership, Competitive, Psychology, Business Savvy, Employee Training, Managed Money, Strongly self-motivated, Management, Refinance, FHA, Notary Public
Education
Houston Community College 2013 — 2017
Bachelor's Degree, Business/Psychology
Cleveland State University
Bachelor's degree, Business/Psychology
Ronnenberg Inc. November 2010 - Present
Scandinavian Child December 2008 - November 2010
Peace College July 2008 - December 2008
Shawndra Products, Inc. December 2006 - September 2007
The Sharrow Group November 2005 - April 2006
Sutherland Global Services May 2005 - November 2005
IPOWER September 2004 - December 2004
Alcoa January 2001 - 2003
Carrier Corporation July 1999 - January 2000
Clarkson University 1996 - 1998
Skills
Process Improvement, Management, Business Development, Marketing, Microsoft Excel, Leadership, Advertising, Social Media, Operations Management, Social Networking, Online Marketing, Public Relations, Sales, Training, New Business Development, CRM, Customer Service, Change Management, Marketing Strategy, Management Consulting
Education
Clarkson University 2001 — 2006
M.S., Management Systems
Clarkson University 1996 — 2000
B.S., Interdisciplinary Engineering and Management
Clarkson University 1996 — 2000
B.S., Marketing
Prime Cuts September 2011 - Present
Volerikan Games September 2007 - Present
Sutherland Global Services January 2010 - September 2011
Skills
iOS development, Multimedia Fusion, Microsoft Word, Customer Service, PowerPoint, Windows, Photoshop, HTML, Budgets, Illustrator, Art
Education
Bryant & Stratton College - Syracuse North 2007 — 2009
Associate's degree
Plug Power July 2013 - Present
Aerotek May 2012 - April 2013
Sutherland Global Services January 2012 - April 2012
POOLCORP June 2010 - February 2011
Clubhouse Fun Center May 2009 - August 2009
Skills
Purchasing, Inventory Management, Logistics, Sourcing, Primavera P6, ENOVIA LCA, Microsoft Excel, Customer Service, Inventory Control, Project Planning, Microsoft Office, Customer Satisfaction, Data Migration, Process Scheduler, B2B, Vendor Management, New Vendor Development, Global Sourcing, Purchase & Sale..., Harnesses, RFQ, RMA, Expediting, Purchase Planning, Fulfillment Management, Logistics Management, Purchase Orders, Tracking, Vendor Relationships, P&L Analysis, SAP, Accounts Receivable, Distribution Center..., Employee Management, Warehouse Management, Employee Training, Cycle Counting, Prelude, Inventory Accuracy, B2B Marketing Strategy, Shipping, Development Of Employees, Avante
Education
Clarkson University 2006 — 2010
B.S., Global Supply Chain Management
Apple May 2014 - Present
Sutherland Global Services November 2013 - April 2014
Skills
Customer Service, Data Entry, Office Administration, Computers, Technical Support, Filing, Cashiering, Inventory Control, Transcription, Brand Ambassadorship, Modeling
Education
Cerro Coso Community College 2014 — 2016
Associate of Science (A.S.), Administration Of Justice
Cerro Coso Community College 2011 — 2012
Certificate, Allied Health and Medical Assisting Services
Sutherland Global Services May 2014 - January 2015
HP Enterprise Services July 2011 - December 2011
Alex Inter Fashion ltd May 2010 - July 2011
TravelStoreMaker ltd October 2009 - May 2010
Global Markets Ltd October 2008 - September 2009
Shaw's Supermarkets Inc. June 2008 - August 2008
La Scala Restaurant June 2007 - September 2007
Tratec Telecom B.V April 2006 - June 2006
Skills
Account Management, Negotiation, Public Relations, Market Planning, Social Media Marketing, Online Advertising, Marketing Strategy, Business Strategy, Email Marketing, Marketing Communications, New Business Development, Market Research, Event Management, Management, E-commerce
Education
City University of Seattle 2006 — 2010
BsBA, General Management
Balkan School, Sofia 2000 — 2006
The Connection February 2015 - Present
The Connection July 2014 - February 2015
Sutherland Global Services February 2014 - July 2014
Sutherland Global Services November 2009 - February 2014
Skills
Microsoft Excel, Project Management, Microsoft Office, Linux, Windows, Business Analysis, ASP.NET, Program Management, Team Leadership, Web Development, Web Services, New Business Development, Account Management, Business Strategy, Project Planning, Customer Service, Management, Leadership, Team Management, Marketing Strategy, Process Improvement, Social Media Marketing, CRM, Training, Strategic Planning, Social Networking, Social Media
Education
Clarkson University
Unisys July 2015 - Present
Bryant & Stratton College April 2015 - Present
Kmart Corporation June 2013 - July 2015
Monroe Veterinary Clinic April 2013 - June 2013
Subway August 2012 - April 2013
Sutherland Global Services June 2012 - August 2012
Tim Hortons November 2010 - July 2011
Taco Bell November 2009 - November 2010
Kmart Corporation November 2008 - September 2009
Skills
Networking, Windows 7, Critical Thinking, Teamwork, Time Management, Customer Service, Microsoft Office, Windows 8.1, At Multitasking, Problem Solving, Windows Server, Windows Vista, Cisco Routers, SCCM, Windows 10, Active Directory
Education
Bryant & Stratton College 2014 — 2015
Degree Expected December 2015, Networking Technology, 3.79
XPRESSIVE STYLES July 2011 - Present
Sutherland Global Services August 2007 - July 2011
Edith Dalton James High School 2007 - 2009
Edith Dalton James High School 2007 - 2009
Skills
Retail, Strategic Planning, Leadership, Social Media, Sales Management, Microsoft Word, New Business Development, Budgets, Public Speaking, Negotiation, Training, Coaching, Customer Service, Microsoft Office, Sales, Management, Microsoft Excel, Marketing, Team Building, Marketing Strategy, Business Strategy, PowerPoint, Entrepreneurship, Small Business, Team Leadership, Business Development, Event Planning
Education
Vtdi 2007 — 2010
Instructor, Cosmetology, Barber/Styling, and Nail Instructor
Bryant & Stratton College 2007 — 2009
Associate's degree, Accounting and Business/Management
Sutherland Global Services August 2015 - Present
Tim Hortons April 2015 - August 2015
BJ's Wholesale Club November 2014 - April 2015
Dollar Tree Stores October 2009 - November 2014
Macy's October 2011 - September 2012
Tim Hortons June 2006 - October 2009
Skills
Computer Proficiency, Customer Service, Military Experience, Civil Affairs, Photography, Photoshop, PowerPoint, Microsoft Excel, Training
Education
Bryant and Stratton College 2012 — 2015
Bachelor's degree, Business Administration and Management, General, 3.47
Finger Lakes Community College 2007 — 2009
Associate's degree, Communications, 2.8
Electro Rent Corporation March 2014 - Present
Electro Rent Corporation June 2012 - March 2014
LINIUM MATH & SCIENCE December 2011 - March 2012
Sutherland Global Services May 2010 - September 2010
Skills
Programming, Matlab, Electronics, C++, Testing, Automation, RF, Electrical Engineering, Wireless, Microsoft Office, Windows, HTML, Simulations, Pspice, Project Management, VHDL, Engineering, C, Troubleshooting, Linux, Unix, Research, Visual Basic, Telecommunications, Simulink, PCB design, Physics, Microcontrollers, Embedded Systems, LSI, Computer Hardware, Writing Instruction..., ARM, PSpice
Education
California State University-Northridge 2011 — 2013
B.Sc. Electrical Engineering, Communication, General
University of Windsor 2007 — 2010
Bachelor of Applied Science (B.A.Sc.), Electrical and Computer Engineering, Minor in Mathematics
Excelsior College 2005 — 2007
Associate of Science (AS), Liberal Arts and Sciences/Liberal Studies
Chartered Institue of Management Accountants 2002 — 2003
CIMA - Level 1
Isipathana College
Suyati Technologies Private Limited September 2014 - Present
Lake Group Media July 2012 - September 2014
Asset Homes June 2011 - July 2012
Sutherland Global Services January 2008 - January 2009
Skills
Market Research, Lead Generation, CRM, Online Marketing, Social Media Marketing, Team Management, Analytics, Digital Marketing, Marketing Strategy, Online Advertising, Email Marketing, Business Development, B2B Marketing, Marketing Research, Competitive Analysis, Marketing Communications, Product Marketing, Account Management, Salesforce.com, Consulting
Education
Cochin University of Science and Technology 2009 — 2011
Master of Business Administration (M.B.A.), Marketing Research
Mahatma Gandhi University 2004 — 2007
Bachelor of Science (BSc)
Osmose Utilities Services, Inc. September 2013 - January 2015
APAC Customer Services February 2012 - 2012
Encompass Technologies October 2011 - November 2011
Sutherland Global Services October 2010 - May 2011
Skills
Technical Support, Microsoft Office, Computer Hardware, Servers, HTML, Active Directory, Windows Server, Software Documentation, Databases, SQL, JavaScript, Customer Service, Network Security, Windows XP Pro, VMware Workstation, Visio, Java, PowerPoint, Computer Security, Windows 7 Migration, Router Configuration, LAN Switching, Norton Ghost, Hyper-V, Ubuntu, Windows Remote Desktop, Networking, WireShark Network..., Batch Scripting, TCP/IP,WINS, DNS,DHCP..., Binary/Logical..., Backtrack, ImageX, MS Visio, CSS3, Windows Services, Security System Design, Active Directory..., Apple Remote Desktop, Microsoft Virtual Server, Digital Measurement..., Digital Imaging..., Windows 7, Troubleshooting, Windows XP, System Deployment, Microsoft SQL Server, Operating Systems, DNS, VPN
Education
University of Phoenix 2007 — 2009
Associate of Arts (AA), Information Technology, 2.57/3.0
Bryant and Stratton College 2005 — 2007
Business Information Systems
Sutherland Global Services July 2014 - Present
The Buckle July 2013 - May 2014
RRMS August 2013 - October 2013
Saks Fifth Avenue June 2012 - January 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Photoshop, InDesign, Advertising, Business Planning, Marketing, Sales, Research, Public Speaking, Social Media, Facebook, Twitter, Instagram, Tumblr, Customer Service, Teamwork
Education
Cazenovia College 2010 — 2014
Bachelor of Arts (B.A.), Business Administration and Management, General
Webster Soccer Association - Lakefront Soccer Club June 2015 - Present
Sutherland Global Services December 2014 - Present
ADP December 2014 - Present
Cayuga Community College December 2010 - April 2015
New York Life Insurance Company November 2014 - December 2014
Empire Revolution Soccer Academy August 2005 - March 2013
Syracuse Silver Knights 2012 - 2013
State University of New York at Oswego August 2008 - December 2010
St. Alban's City FC December 2003 - June 2005
Skills
Sales, Motivational Speaking, Strength, Sports, Operant Conditioning, Athletic Administration, Club, Recruiting, Sports Science, Strength Training, Intercollegiate..., Physical Education, Fitness, Sports Industry, Sports Nutrition, Tournaments, Exercise Physiology, Fitness Training, Athletic Performance, Professional Sports, Sports Development, Curriculum Design, Personal Training, Performance Enhancement, Functional Training, Athlete Development, Student Development, Weight Training, Injury Prevention, Youth Mentoring, Fundraising, Sponsorship, Coaching, Soccer, Sports Psychology, Public Speaking
Education
Cayuga County Community College
Sutherland Global Services November 2009 - Present
Skills
Call Centers, Customer Satisfaction, Workforce Management, Customer Experience, Customer Service, Customer Retention, Service Delivery, Contact Centers, Outsourcing, BPO, Technical Support, Inbound Marketing, Troubleshooting, Team Management
Education
California State University-Long Beach 1985 — 1987
Self Employed Design Consultant 2013 - Present
Chinatowne Furniture and Mattress 2011 - 2013
Sutherland Global Services 2009 - 2010
Wells Fargo Financial 2007 - 2009
Skills
Sales, Sales Management, Account Management, Customer Service, Customer Satisfaction, Retail, Sales Operations, B2B, New Business Development, Direct Sales, Customer Retention, Sales Process, Team Building, Cold Calling, Negotiation, Inventory Management, Call Centers, Selling, Marketing, Merchandising
Education
Bryant and Stratton College 2006 — 2007
Computer Science
Sutherland Global Services October 2012 - Present
Carestream Health December 2009 - October 2012
Carestream Health July 2007 - December 2009
CURRENT GROUP LLC April 2005 - July 2007
Constellation Brands June 1999 - February 2005
The Chase Manhattan Bank July 1989 - June 1999
Skills
Treasury Management, Valuation, Due Diligence, Mergers, Capital Markets, Financial Planning, Corporate Finance, Financial Modeling, Derivatives, Investments, Financial Analysis, Venture Capital, IPO, Restructuring, FX, Portfolio Management, Project Finance, Business Planning, Cash Flow, Industry Analysis, Corporate Development, Fraud Investigations, Business Valuation, Strategic Financial..., Risk Management, Mergers & Acquisitions, Finance, Strategy, Management, Financial Reporting, Analysis, FX Options
Education
University of Rochester 1998 — 2003
Master of Business Administration (M.B.A.)
Clarkson University 1986 — 1989
BS
State University of New York Maritime College 1985 — 1986
Bankers Life April 2015 - Present
Sutherland Global Services November 2014 - April 2015
Macy's November 2014 - April 2015
Social Security Administration June 2012 - June 2014
Homeheadquarters 2011 - August 2012
Macy's November 2011 - June 2012
Loretto August 2011 - December 2011
Excellus BCBS February 2007 - July 2011
Syracuse Healthy Start 2002 - 2005
Skills
Technology Evaluation, Research, Public Health, Health Insurance, Teamwork, Customer Satisfaction, Customer Service, Advocacy, Entrepreneurship, Team Leadership, Information Management, Data Management, People Skills, Public Relations, Policy, Data Analysis, Software Documentation, Social Services, Microsoft Excel
Education
Syracuse University 2003 — 2011
Master in Social Work, Community, Organization Policy, Planning and Administration
Suny Institute of Technology 2001 — 2002
Bachelor in Business Administration, Minor in Finance
Bryant and Stratton College 1999 — 2000
Associate's degree, Business Administration, Management and Operations
Meritor WABCO April 2014 - Present
Sutherland Global Services September 2010 - October 2013
SYNERGY FLAVORS, INC January 2009 - May 2010
MTU DETROIT DIESEL April 2007 - October 2007
HOWARD REALTY GROUP September 2004 - November 2006
HALL AND HUNTER REALTORS October 2003 - August 2004
Alarm Central (Empire Security) January 2001 - January 2003
EDS September 1989 - October 2001
Network Systems September 1986 - September 1989
Skills
Process Improvement, Customer Service, Microsoft Excel, Training, Inventory Management, ERP, Purchasing, Application Support, Software Documentation, Technical Support, Customer Satisfaction, Project Management, Project Planning, Supply Chain Management, Vendor Management, Troubleshooting, Access, Supply Chain
Education
Eastern Michigan University 2007 — 2008
Graduate Certificate, Supply Chain Management
University of Michigan 1979 — 1980
BS, Mechanical Engineering
Calvin College 1976 — 1979
Pre-Engineering
GrayCo Corporation of Upstate NY January 2015 - Present
The Bell Company February 2012 - January 2015
Villager Construction, Inc January 2008 - July 2012
Villager Construction, Inc. March 2008 - December 2011
Paychex October 2006 - January 2008
Paychex, Inc October 2006 - January 2008
Sutherland Global Services August 2006 - October 2006
Borders Books & Music August 2002 - June 2005
Brick House Brewpub July 2000 - August 2002
Brick House Brewpub January 2000 - January 2002
Skills
Employee Benefits, Employee Relations, Payroll, HRIS, Human Resources, HR Policies, Recruiting, Deferred Compensation, Performance Management, Workers Compensation, Employment Law, COBRA, Time & Attendance, New Hire Orientations, Employee Handbooks, Team Management, Employee Management, Operations Management, Management, Construction Safety, Team Leadership, Safety, Program Management, Employee Engagement, Employee Training, Interviews, Applicant Tracking..., Training, Administration, FMLA, Benefits Administration, Talent Management
Education
Capella University 2009 — 2010
York College of Pennsylvania 1996 — 2000
Mass Communications
Sears Holdings Corporation April 2014 - Present
Nordstrom 2009 - 2014
Sutherland Global Services 2006 - 2008
Skills
Sales Management, Sales, Inventory, Mentoring, Coaching, Merchandising, Long-term Customer..., Windows, Interviews, Microsoft Office, Onboarding, Apparel, Strategic Partnerships, Brand Development, Fitness, Customer Service, Retail, Store Management, Customer Satisfaction, Inventory Management, Management, Training, Visual Merchandising
Education
Camden County College
Associate of Arts (A.A.), History
Sutherland Global Services September 2014 - Present
SimplexGrinnell November 2012 - November 2013
Stanley Security Solutions November 2011 - August 2012
GAStokes Vending March 2004 - June 2010
Skills
Access Control, Electronic Security, Physical Security, CCTV, Surveillance, Intrusion, Electronic Security..., Alarms, IP Cameras, Fire Alarm, Intrusion Detection, Alarm Systems, Security, Biometrics, Security Audits, Fire Protection, Life Safety
Education
Capella University 2013 — 2016
Doctor of Philosophy (PhD), Information Technology
Capella University 2010 — 2013
Master's degree, Computer and Information Systems Security/Information Assurance
Le Moyne College 1995 — 2002
Bachelor's degree, Business Administration/Information Systems
Verizon March 2013 - Present
Sutherland Global Services November 2009 - December 2011
Robert Carter P.L.L.C. May 2009 - July 2009
BEST BUY RETAIL SERVICES July 2006 - February 2008
FTL INFORMATION TECHNOLOGY, INC October 2004 - September 2005
Skills
Troubleshooting, Networking, Management, Databases, Customer Service, Legal Research, Windows, Microsoft Office, Technical Support, Sales, PowerPoint, Microsoft Word, CRM, Operating Systems, Photoshop, Hardware, Outlook, Software Installation, Training
Education
Bryant and Stratton College 2008 — 2009
ASSOCIATE, OCCUPATIONAL STUDIES; Paralegal Studies
Sutherland Global Services May 2015 - Present
Dell May 2014 - April 2015
Microsoft October 2011 - April 2014
Vangent, Inc. September 2009 - October 2011
Vangent, Inc. April 2006 - September 2009
Blueprint Technologies February 1997 - April 2006
Rational Software 1991 - 1997
Rational Software 1991 - 1995
Skills
Enterprise Architecture, Enterprise Software, Program Management, Agile Methodologies, Business Process, Software Development, Project Management, Architectures, Information Technology, Risk Management, Business Development, Business Process Design, IT Strategy
Education
University of Maryland - Robert H. Smith School of Business 1989 — 1993
MBA, Information Technology
Bucknell University 1979 — 1983
BSEG, Computer Engineering
Advantgag Technical Resources February 2013 - Present
Verizon Telecommunications FIOS tech support and esc specialist August 2007 - October 2010
Verizon Communications 2007 - 2010
WNY AmeriCorps VISTA February 2007 - August 2007
PSI International Inc.Fairfax VA January 2005 - January 2006
APAC Customer Services December 2002 - December 2004
Sutherland Global Services November 1999 - November 2001
Welch Allyn DCD June 1987 - November 1999
Skills
Troubleshooting, Graphic Design
Education
Institute of Art of Pittsburg 2011 — 2013
went to SUNY East Syracuse Location, Bachelors Program major Phototography and Graphic Design, 3.0
SUNY IT Utica new horizons 2002 — 2002
mcse track from may to november 2002
Boces 1999 — 1999
Web Design
Bolt Beranek and Newman Inc. 1980 — 1980
Business Applications Programming for basic and cobol
Womens Enterprises 1978 — 1978
Basic Electronics at Wentworth Institute in Boston MA, basic electronics
University of Massachusetts Boston 1975 — 1975
none, Communications and Liberal Arts
Champlain College 1966 — 1968
ABS, business and medical secretariao
State University of New York Empire State College
current going to BA, Journalism and Photograpy
Cayuga Community College
none, local area networks, C programming language
Onondaga Community College
none, Micro Programming and Lab
Paychex October 2006 - Present
Paychex 2003 - 2006
Paychex 2001 - 2003
Sutherland Global Services October 1998 - October 2001
Skills
Salesforce.com, HRIS, SharePoint, RightAnswers, RightNow, Talisma, Microsoft Office, Knowledge Management, Project Management, Project Coordination
Education
Rochester Institute of Technology
Certificate in Quality Management
Rochester Institute of Technology
Bachelor's degree, Quality Management
Bryant and Stratton College
AAS, Business Management, Technical
Alleson Athletic March 2014 - Present
Sutherland Global Services March 2013 - March 2014
The North Face October 2012 - January 2013
Irondequoit Country Club May 2012 - October 2012
Cooperstown Dreams Park May 2011 - August 2011
Vermont Lake Monsters June 2009 - August 2010
Skills
Sales, Sportswear, Marketing, Advertising, human relationship, Sport Management, Ticket Sales, Social Media, Social Networking, Footwear, Customer Service, Facebook, Social Media Marketing, Time Management, Microsoft Word, Microsoft Office, Event Planning, Sporting Goods, Sales Management, Marketing Strategy, Sports, Teamwork, Event Management, Sports Marketing, Public Relations, Sponsorship, Coaching, Baseball, Soccer, E-commerce
Education
Cazenovia College 2008 — 2012
Bachelor of Professional Studies, Business Management with emphasis on sport
Sutherland Global Services October 2013 - Present
Sykes Enterprises, Incorporated August 2008 - May 2013
Sykes Enterprises, Incorporated April 2004 - August 2008
Sykes Enterprises, Incorporated November 2000 - March 2004
Sykes Enterprises, Incorporated December 1997 - November 2000
Sykes Enterprises, Incorporated April 1997 - December 1997
Marriott Management Services 1992 - 1996
Skills
Succession Planning, Talent Acquisition, Performance Management, Employee Relations, Talent Management, Onboarding, Management, Human Resources, Job Descriptions, Vendor Management, Labor Relations, Business Strategy, Management Consulting, Strategic Planning, Operations Management, Management Development, Business Analysis, Quality Management, Customer Service, Strategic Policy..., Budget Process, Budget Forecasts, HR Consulting, Consulting, Strategic Consulting, Project Management, Project Planning, Leadership, Temporary Placement, New Hire Orientations
Education
The University of North Dakota 1999 — 2005
Master of Business Administration, Business Administration and Management, General
Central Washington University 1981 — 1986
Bachelor of Science (B.S.), Accounting
Sutherland Global Services January 2014 - Present
Citigroup 2004 - December 2013
MasterCard International 2001 - 2004
Booz Allen Hamilton 2000 - 2000
Arthur Andersen 1996 - 1999
Adheswara Chemicals Ltd 1993 - 1996
PricewaterhouseCoopers 1990 - 1993
Education
Carnegie Mellon University
MBA
Harvard Business School
Exec. Mgt.
Institute of Chartered Accountants of India
Chartered Accountant
Institute of Cost and Work Accountants of India
Cost & Management Accountant
National Institute of Information Technology
Honors in Information Systems Management
St. Xavier's College
Sutherland Global Services April 2015 - Present
Allstate Roadside Services 2010 - Present
NOVO 1 August 1996 - Present
NOVO 1 August 1996 - April 2015
Skills
Customer Service, Team Building, Training, Leadership, Call Centers, Strategic Planning, Team Leadership, Management, Microsoft Excel, Account Management, CRM
Education
Dallas Baptist University 2009 — 2012
Bachelors, Business Administration
Ricks College 1994 — 1996
Salient Federal Solutions, Sheppard Air Force Base February 2015 - Present
Kit Carson Correctional Center November 2014 - February 2015
NITI May 2014 - November 2014
I September 2013 - May 2014
Site September 2012 - September 2013
TVTC-Jeddah Saudi Arabia September 2011 - September 2011
University of Nizwa, Oman March 2008 - November 2010
International House March 2006 - March 2008
Sutherland Global Services 2004 - 2005
Language Link Russia 2003 - 2004
Skills
Language Teaching, Moodle, Teaching, ESL, Curriculum Design, International Education, Leadership Development, Educational Technology, TESOL, Teacher Training, Higher Education, Teaching English as a..., Tutoring, English, Adult Education, Educational Leadership, Classroom, Curriculum Development, Copy Editing, Grammar, TOEFL, Academic English, Microsoft Office, E-Learning, Research, University Teaching, Coaching, Courses, Academic Writing, Classroom Management, Public Speaking, Instructional Design, Editing, Blended Learning, Foreign Languages, PowerPoint, Translation, Lecturing, Teaching Adults, Distance Learning, Instructional Technology, Secondary Education, Staff Development, Lesson Planning, Teaching Writing, Business English, Grant Writing, Intercultural..., IELTS, Academic Administration
Education
University of Denver 1999 — 2000
Master's Certificate in E-Commerce, Electronic Commerce, 3.75
City University of Seattle 1998 — 1999
1/2 Master of Business Administration (MBA), Business Administration and Management, General, 3.5
University fo Houston/Downtown 1977 — 1979
BS/GS, General Studies
Monica's Favorite Things by Alex September 2012 - Present
Sutherland Global Services May 2014 - August 2015
ONEOK December 2008 - August 2012
IBM January 2006 - October 2008
NeuroVasix, Inc. February 2005 - December 2005
Oaktree Capital Management July 1998 - January 2005
Skills
Accounting, General Ledger, Entrepreneur, Jewelry Consultant, Microsoft Office, Account Reconciliation, Cash Management, Domestic/Foreign Wire..., Distressed Debt, Financial Reporting, Financial Analysis, Sarbanes-Oxley Act, Internal Controls, Internal Audit, FERC, Accounts Payable, Accounts Receivable, GAAP, Payroll, Analysis, Environmental..., Analytic Problem Solving, Entrepreneurship, Budgets, Auditing, Customer Service, Public Speaking, Training, Team Building, Event Planning, Leadership Development
Education
California State University-Dominguez Hills 2000 — 2004
BS, Business Administration
Sutherland Global Services November 2008 - Present
The Sutherland Group November 2008 - January 2010
Stone Construction Equipment 2002 - 2008
Frontier Cellular 1995 - 2001
Global Crossing/Frontier Cellular 1989 - 2000
RCI LONG DISTANCE 1989 - 1995
Skills
Team Building, Microsoft Office
Education
Bryant and Stratton 1986 — 1987
Associates Degree
One Inc. Systems March 2013 - Present
Sprouts Farmers Market August 2011 - Present
Sutherland Global Services October 2006 - August 2008
Skills
Performance Management, Training Programs, Program Supervisor, Recruiting, Administrative..., Logistics, Coordinating Schedules, QuickBooks, Microsoft Office, Executive Support, Demand Forecasting
Education
University of Utah 1999 — 2001
Bachelor's degree, English Language and Literature/Letters
California State University-Sacramento 1998 — 2000
English Literature
Sutherland Global Services February 2010 - Present
Tony Fratello's Pizzeria, Inc. 2008 - 2010
The Princeton Review 2006 - 2008
ClientLogic 2001 - 2006
Skills
Call Centers, Customer Service, Employee Relations, Human Resources, Leadership, Leadership Development, Performance Management, Public Speaking, Recruiting, Talent Acquisition, Talent Management, Training
Education
Canisius College
Master of Science (MS), Industrial and Organizational Psychology
Constellation Homebuilder Systems July 2004 - Present
Sutherland Global Services August 2003 - July 2004
PetSmart November 1998 - October 2000
Skills
Software Implementation, Active Directory, Microsoft SQL Server, Technical Support, Software Documentation, Windows Server, SQL, SaaS, Cloud Computing, Windows, Enterprise Software, Team Leadership, Databases, Integration
Education
Coleman College 2002 — 2003
CAN
Hewlett-Packard Enterprise January 2012 - Present
Hewlett-Packard Enterprise March 2011 - January 2012
Hewlett-Packard Enterprise December 2005 - March 2011
MILVETS Systems Technology, Inc. November 2004 - December 2005
Sutherland Global Services June 2004 - November 2004
Sutherland Global Services June 2003 - June 2004
Sutherland Global Services November 2002 - June 2003
Skills
Troubleshooting, Active Directory, Networking, System Deployment, Technical Support, Management, Hardware, Security, Servers, Help Desk Support, Microsoft Exchange, HP, IT Service Management, Windows XP, Windows Server, Windows 7, VMware, System Administration, Virtualization, Software Installation, IT Operations, Group Policy, DNS, Operating Systems, Computer Hardware, SCCM, Printers, Service Desk, Blackberry, Windows, Information Technology, Computer Security, Linux, Security, Microsoft SQL Server, CompTIA, Training, SQL, Incident Management, Databases, ITIL
Education
Coleman College 2002 — 2002
Certificate, Computer Applications; Networks
Educational Service Center of Cuyahoga County August 2014 - Present
Kaplan Test Prep November 2010 - Present
Vatterott College February 2014 - April 2014
Sutherland Global Services June 2013 - October 2013
Copley Fairlawn City Schools August 2006 - September 2009
KeyBank July 1997 - May 1999
Skills
Curriculum Design, Curriculum Development, Classroom, Classroom Management, Tutoring, Lesson Planning, Educational Technology, Staff Development, Educational Leadership, Special Education
Education
Cleveland State University 2005 — 2006
MEd
Weatherhead School of Management at Case Western Reserve University 1999 — 2000
MBA
Case Western Reserve University 1992 — 1997
BS
AARP April 2012 - June 2014
Sutherland Global Services June 2009 - April 2012
KMH Consulting Group, LLC October 2006 - March 2009
Center for Digital Government June 2007 - December 2008
IBM 2000 - 2004
Skills
Program Management, Enterprise Architecture, Governance, Management Consulting, Professional Services, Policy, New Business Development, Process Improvement, Project Management, Account Management, Risk Management, Business Process..., Proposal Writing, SDLC, Strategy, Knowledge Management, IT Management, Consulting, Business, Information Technology, Research, Certified Project...
Education
Golden Gate University 1989 — 1994
MBA, Business
California State University-Sacramento 1975 — 1983
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Ashley Management Corporation August 2011 - Present
Sutherland Global Services December 2008 - May 2012
McDonalds 2004 - 2009
ADT Security Services May 2006 - August 2007
Skills
Troubleshooting, Software Documentation, Data Entry, Customer Retention, Process Scheduler, Operations Management, Inventory Management, Time Management, Computer Hardware, File Management, Inventory
Education
Canisius College 2005 — 2006
Business Management
State University of New York College at Brockport 2004 — 2005
Undeclared
Batavia Enclosures Inc. April 2012 - January 2015
Aaron's Sales & Leasing, Inc. October 2011 - April 2012
Clarix Technologies, Inc. March 2010 - January 2011
Gap Technologies, Inc. December 2007 - March 2010
Attica Citgo, LLC & Paradise Grill August 2006 - November 2007
Sutherland Global Services November 2004 - August 2006
Acme Sales, Inc November 2000 - September 2004
Central Tractor / Quality Farm & Fleet September 1999 - October 2002
Angel Cafe March 1997 - September 1999
Confetti Nightclub June 1992 - March 1997
Skills
Sales, New Business Development, Marketing, Customer Service, Advertising, Account Management, Inventory Management, CRM, B2B, Leadership, Sales Operations, Retail, Selling, Management, Sales Management, Direct Sales, Training, Cold Calling, Business Development, Strategic Planning, Salesforce.com, Marketing Strategy, Microsoft Office, Purchasing
Education
Canisius College
B.S., Business Administration - Management
Notre Dame HS
Self Employed 1979 - Present
At Liberty 2011 - 2012
Sutherland Global Services December 2010 - June 2011
ABHS April 2001 - October 2007
Skills
Communications, Computer Graphics, Computer Literate, Web Design, Research, Music, Graphic Design
Education
Bryant & Stratton College 2009 — 2010
Associates, Interactive Media Design
University of Iowa 1973 — 1989
B.G.S., M.F.A, Theatre Arts for Production Stage management
National Grid December 2011 - May 2012
Sutherland Global Services January 2007 - April 2010
Skills
Call Centers, Team Management, Customer Service, Customer Satisfaction, Soft Skills, Technical Support, Microsoft Office, Service Delivery, Outsourcing, Customer Experience, Microsoft Excel, Team Leadership, Windows, Teamwork, Computer Hardware
Education
Cayuga County Community College 2012 — 2015
Associate of Arts and Sciences (A.A.S.), Computer and Information Sciences and Support Services
Staples Business Advantage May 2010 - Present
Sutherland Global Services September 2009 - May 2010
Hammer Packaging March 2009 - July 2009
Heany Industries Incorporated April 2008 - March 2009
Harris Corporation July 2007 - April 2008
Tops Markets April 2002 - April 2004
Education
Bryant and Stratton College 2003 — 2004
Associate's degree, Information Technology, 3.5 GPA
Sutherland Global Services October 2012 - Present
The Hartford March 2010 - April 2011
The Hartford October 2009 - March 2010
The Hartford May 2004 - September 2009
The Hartford January 1997 - March 2004
The Hartford January 1995 - May 1997
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, Workers Compensation
Education
Bryant and Stratton 1992 — 1994
Bryant and Stratton College 1992 — 1994
Legal Secretary, Legal Administrative Assistant/Secretary, 3.5
Good Technology June 2015 - Present
Sutherland Global Services - Good Technology February 2015 - Present
Freelance Graphic Designer September 2011 - Present
Sutherland Global Services August 2012 - February 2015
David Smith Irrigation April 2012 - May 2012
Guardsmark September 2010 - September 2011
Newark Wayne Community Hospital September 2010 - September 2011
Target June 2006 - September 2010
Freelance November 2008 - May 2009
Freelance Graphic Designer November 2008 - April 2009
Skills
Microsoft Word, PowerPoint, Customer Service, Research, Photoshop, English, Windows, Teaching, HTML, Illustrator, InDesign, Mac OS X, Mac OS, PC, AutoCAD, Wacom Tablet, Flash, Dreamweaver, Mac, Logo Design, Graphic Design, Advertising, Creative Direction, Art, Call Centers, Sales, Tenacious Work Ethic, Graphics, Visual Communication, Corporate Identity, Typography, Web Design, Layout, Editing, Brand Development, Photography, Art Direction, Adobe Creative Suite
Education
Cazenovia College 2005 — 2009
Bachelor's of Fine Arts, Graphic Design / Advertising, 3.2
Centennial College Student Association Inc. January 2014 - Present
Lumicision Inc. September 2014 - December 2014
Sutherland Global Services May 2013 - August 2013
neonotix technologies pvt. Ltd. February 2013 - August 2013
Lazer Trading & Contracting Co. July 2012 - January 2013
Skills
C, Matlab, Microsoft Office, Windows, C++, Operating Systems, Cisco Certified, Linux, Programming, Java, MySQL, TCP/IP, Routing Protocols, Cisco VPN, Microsoft Visual Studio..., VMware, Visio, GNS3, Customer Service
Education
Centennial College 2013 — 2016
Post graduation diploma, Computer Systems Technology-Networing
University of Calicut 2007 — 2011
Bachelor's Degree, Electrical, Electronics and Communications Engineering
Shellpoint Mortgage April 2015 - Present
Shellpoint Mortgage Servicing April 2014 - March 2015
Sutherland Global Services June 2011 - October 2013
STAR FURNITURE October 2008 - March 2011
Skills
Financial Analysis, Forecasting, Credit, Microsoft Excel, Financial Modeling, Customer Service, Banking, Accounting, Microsoft Office, Microsoft Word, Corporate Finance, Accounts Receivable, Financial Reporting, Credit Analysis, Risk Management, Outlook, Cash Management, PowerPoint, Finance, Budgets, Insurance, Access, Mortgage Lending, Loans, Real Estate Transactions
Education
University of Louisiana at Lafayette 1982 — 1984
Business Administration
Centenary College of Louisiana 1980 — 1982
Thomson Reuters June 2011 - August 2014
Sutherland Global Services October 2009 - October 2011
Praxis Electronic Medical Records October 2007 - October 2009
In-N-Out Burger March 2003 - February 2007
Skills
Servers, Windows Server, Call Center, ITIL, Computer Hardware, Technical Support, Call Centers, Management
Education
California Lutheran University 2003 — 2008
Bachelor's Degree in Business Administration, Management
Sierra Vista and Canyon High
Travelers Insurance October 2013 - Present
Travelers February 2005 - October 2013
Sutherland Global Services April 1998 - February 2005
Skills
Life Insurance, Insurance, Property & Casualty..., Claim, General Insurance, Commercial Insurance, Casualty, Liability, Underwriting, Claims Management
Education
Bryant and Stratton College 1996 — 1998
Associate's degree, Business
Columbia College
Tutor Doctor September 2010 - Present
Sutherland Global Services March 2013 - December 2013
Sutherland Global Services May 2012 - March 2013
Sutherland Global Services October 2011 - May 2012
Air Force Research Laboratory June 2005 - September 2005
Skills
Manufacturing, Microsoft Excel, Pro Engineer, Matlab, AutoCAD, Solidworks, C++, Microsoft Office, Engineering, Lean Manufacturing
Education
Caltech 2002 — 2011
Bachelors, Mechanical Engineering
Monroe Community College 2009 — 2010
Associate of Science (A.S.), Engineering Science
Sutherland Global Services August 2011 - November 2011
Xerox September 1992 - January 2009
Advantage Federal Credit Union July 1979 - August 1990
Education
Roberts Wesleyan College 1999 — 2000
Bachelors, Organizational Management
Bryant and Stratton College 1977 — 1979
Associates, Secretarial Science
Sutherland Global Services 2012 - Present
Eastman Kodak May 2012 - 2012
Kodak September 2004 - 2012
Eastman Kodak February 1999 - September 2004
Eastman Kodak April 1988 - February 1999
Skills
•Ability to multitask..., •Highly organized, •Experience in..., •Top notch customer..., •Ability to..., Project Managment, Event Planning, Exceptional Calendar..., Customer Service, Project Management, Trade Shows, Management, Budgets, Marketing, New Business Development, Microsoft Office, Administrative..., Microsoft Word, Leadership, Calendaring, Cross-functional Team..., Research
Education
Eastman Kodak Company 1996 — 1997
Certified Professional Secretary
Bryant and Stratton College 1988 — 1991
Associates Degree, Word Processing Secretarial
Black Knight Financial Services October 2014 - Present
SolomonEdwards June 2013 - 2014
Sutherland Global Services May 2012 - 2013
Residential Loss Mitigation January 2006 - April 2012
Goodlife Fund June 1999 - December 2006
Skills
Mortgage Lending, Banking, Credit, Loan Origination, Loans, Mortgage Servicing, Customer Service, Underwriting, Finance, Financial Analysis, Team Leadership, Mortgage Banking, Loss Mitigation, Team Building, Strategic Planning, Training, Strategy, Outsourcing, Performance Management, Residential Mortgages, Mortgage Underwriting, Operations Management, Fulfillment Services, End to End Delivery, Service Delivery, Service Management, Leadership Development, Contact Center..., Vendor Management, Team Management, Budgets, Real Estate, PeopleSoft, Management, Business Development, Loan Servicing
Education
University of Houston 2013 — 2014
Project Management, PMP, Project Management
Professional School of Real Estate 2006 — 2006
Certificate of Real Estate, Real Estate
Christian Brothers University 2000 — 2006
Bachelor of Applied Science (B.A.Sc.), International Business/ Finance
Sutherland Global Services January 2010 - Present
Education
Bryant and Stratton College-Syracuse North 2009 — 2010
Associate's degree, Information Technology
Huntington Family Centers December 2009 - Present
The Arc of Onondaga June 2011 - July 2012
Sutherland Global Services June 2008 - August 2008
Education
Bryant and Stratton College 2008 — 2009
Associate's degree, Criminal Justice and Corrections
Bronx Academy High School 2003 — 2004
HealthDirect May 2013 - Present
Omnicare December 2012 - May 2013
Sutherland Global Services July 2012 - December 2012
Walgreens April 2009 - July 2012
Skills
Pharmacy Technicians, Pharmacy, Data Entry, Pharmacy Automation, Community Pharmacy, Prescription Drugs
Education
Cayuga County Community College 2009 — 2012
Associate of Science (A.S.), Mathematics and Science
Sutherland Global Services April 2013 - Present
University of Phoenix January 2012 - December 2012
Central Michigan University August 2004 - December 2011
Skills
BPO, Service Delivery, Outsourcing, Call Centers, Vendor Management, Sla, Transition Management, Technical Support, ITIL, Team Management, IT Service Management, Workforce Management, Active Directory, Troubleshooting, Incident Management
Education
University of Phoenix 2012 — 2012
Central Michigan University 2005 — 2011
Sutherland Global Services July 2013 - June 2014
Kraft Foods Group July 2009 - October 2012
Education
Bryant & Stratton College - Henrietta 2014 — 2016
Le Roy High School 1990 — 2004
Genral studys
Cayuga Centers June 2014 - Present
Manpower April 2012 - December 2012
Sutherland Global Services October 2010 - April 2012
Skills
New Hire Orientations, Customer Service, Time Management, HR Consulting, Human Resources, HRIS, Employee Relations, Recruiting, PeopleSoft, Talent Acquisition
Education
Keuka College 2012 — 2014
Bachelor’s Degree, Organizational Management
Cayuga County Community College 2000 — 2010
Associate's degree, Business Administration, Management and Operations
www.gameclassy.com March 2013 - Present
Sutherland Global Services October 2012 - Present
Skills
Web Design, Graphic Design, Computer Hardware, Software Installation, OS X, Windows 7, CSS, Microsoft SQL Server, Windows, Troubleshooting
Education
Cayuga County Community College
Sutherland Global Services September 2014 - Present
Thermopatch June 2000 - September 2013
Skills
Outsourcing, Process Improvement, BPO, Computer Proficiency, Technical Support, Team Management, Vendor Management
Education
Cayuga County Community College 2014 — 2016
Associate's degree, Computer Science
Cayuga County Community College 2013 — 2016
Associate's Degree, Computer Science
Sutherland Healthcare Solutions September 1999 - Present
Sutherland Global Services September 1999 - Present
Sutherland Healthcare Solutions September 1999 - Present
Education
California State University-Los Angeles
Bachelor of Business Management