Sutherland Global Services
Industry: Company
DescriptionHeadquarters: Pittsford, New York, United States COO: Kannan Sundaresan CEO: Dilip R. Vellodi (1986–) Founder: Dilip R. Vellodi Founded: 1986 Subsidiaries: Nuevora Inc., Adventity Global Services Pvt. Ltd.,
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Sutherland Global Services Employees
Employee
Years
Job
Industry
Karthic Raj Karthic Raj's Sutherland Global Services Experience January 2007 - August 2007
Job Technical Architect at Target
Industry Information Technology and Services
Experience
Target August 2014 - Present
Target August 2013 - September 2014
Capgemini Consulting May 2012 - August 2013
IBM India Pvt Ltd May 2010 - May 2012
Sutherland Global Services January 2007 - August 2007
Skills
Java, Java Enterprise Edition, IBM Websphere Commerce, WCS, DB2, SQL, XML, Oracle, Struts, Agile Methodologies, JSP, Unix, Web Services, Eclipse, JavaScript, Core Java
Education
College of Engineering, Guindy 2007 — 2010
Master of Computer Applications (MCA), Computer Science
University of Madras 2003 — 2006
Bachelor's Degree, Mathematics and Computer Science
Naval institute of Aeronautical Technology 2002 — 2005
Engineer's Degree, Aeronautical/Aerospace Engineering Technology/Technician
Kendriya Vidyalaya 1988 — 2000
High School
Target August 2014 - Present
Target August 2013 - September 2014
Capgemini Consulting May 2012 - August 2013
IBM India Pvt Ltd May 2010 - May 2012
Sutherland Global Services January 2007 - August 2007
Skills
Java, Java Enterprise Edition, IBM Websphere Commerce, WCS, DB2, SQL, XML, Oracle, Struts, Agile Methodologies, JSP, Unix, Web Services, Eclipse, JavaScript, Core Java
Education
College of Engineering, Guindy 2007 — 2010
Master of Computer Applications (MCA), Computer Science
University of Madras 2003 — 2006
Bachelor's Degree, Mathematics and Computer Science
Naval institute of Aeronautical Technology 2002 — 2005
Engineer's Degree, Aeronautical/Aerospace Engineering Technology/Technician
Kendriya Vidyalaya 1988 — 2000
High School
Jeannie Reiser Jeannie Reiser's Sutherland Global Services Experience November 2008 - Present
Job Manager, Government Solutions at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services, Government Solutions Group July 2013 - Present
Sutherland Global Services November 2008 - Present
Brown and Caldwell May 2006 - May 2008
County of Volusia-Public Works October 2004 - April 2006
TKW Consulting Engineers, Inc. December 2003 - March 2004
G.Neil August 2001 - July 2002
Sony Electronics July 1998 - November 1999
Lee Memorial Health System July 1996 - January 1998
Skills
Office Management, Project Coordination, Time Management, Event Planning, Purchasing, Coordination, PowerPoint, Customer Satisfaction, Call Center, BPO, Training, Vendor Management, Project Management, Administrative..., Microsoft Excel, Software Documentation, Executive Support, Program Management, Customer Service, Operations Management, Microsoft Office, Leadership, Telecommunications, Teamwork, Business Development, Sales, Salesforce.com, Management, Team Building, Call Centers, CRM, Human Resources, Outsourcing, Invoicing, Customer Experience, Team Management, Budgets, Team Leadership, Process Improvement, Interviews, Proposal Writing, Marketing, Business Process...
Education
Florida Gulf Coast University 1996 — 1997
Secondary Education and Teaching
Edison State Community College 1994 — 1996
AA, Secondary Education (History)
University of South Florida 1995 — 1995
History, History/Secondary Education
Sutherland Global Services, Government Solutions Group July 2013 - Present
Sutherland Global Services November 2008 - Present
Brown and Caldwell May 2006 - May 2008
County of Volusia-Public Works October 2004 - April 2006
TKW Consulting Engineers, Inc. December 2003 - March 2004
G.Neil August 2001 - July 2002
Sony Electronics July 1998 - November 1999
Lee Memorial Health System July 1996 - January 1998
Skills
Office Management, Project Coordination, Time Management, Event Planning, Purchasing, Coordination, PowerPoint, Customer Satisfaction, Call Center, BPO, Training, Vendor Management, Project Management, Administrative..., Microsoft Excel, Software Documentation, Executive Support, Program Management, Customer Service, Operations Management, Microsoft Office, Leadership, Telecommunications, Teamwork, Business Development, Sales, Salesforce.com, Management, Team Building, Call Centers, CRM, Human Resources, Outsourcing, Invoicing, Customer Experience, Team Management, Budgets, Team Leadership, Process Improvement, Interviews, Proposal Writing, Marketing, Business Process...
Education
Florida Gulf Coast University 1996 — 1997
Secondary Education and Teaching
Edison State Community College 1994 — 1996
AA, Secondary Education (History)
University of South Florida 1995 — 1995
History, History/Secondary Education
Blake Allen's Sutherland Global Services Experience January 2013 - Present
Job Strategic Transformation Executive
Industry Human Resources
Experience
Sutherland Global Services January 2013 - Present
Sutherland Global Services January 2010 - December 2012
PricewaterhouseCoopers November 2004 - November 2009
Hewitt Associates June 2001 - October 2004
Skills
Personnel Management, Human Resources, Talent Management, Strategy, BPO, HR Transformation, HRIS, PeopleSoft, Recruiting, Vendor Management, Management Consulting, Outsourcing, HR Consulting, Contract Negotiation, Employee Relations, Talent Acquisition, HRO, Global Operations, Operations Management, Health & Welfare..., Strategic Consulting, Program Management, Executive Management, Management, Due Diligence, Change Management, Global Delivery, Investments, Mergers & Acquisitions, Leadership, HR Service Delivery..., HR Strategy, Health & Welfare..., Transition Management, HR Shared Services, High Volume Recruiting..., Program and Project..., Vendor Selection /..., Social Media, Global HR, Global Management, Global Strategy, Mergers, Process Consulting, Succession Planning, Predictive Analytics, HR category management, Employee Engagement, Consulting, Performance Management
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 2004 — 2006
Masters, MBA
Lake Forest College 1997 — 2001
BA, Major Economics; Minor History
Grand Rapids High School 1994 — 1997
Sutherland Global Services January 2013 - Present
Sutherland Global Services January 2010 - December 2012
PricewaterhouseCoopers November 2004 - November 2009
Hewitt Associates June 2001 - October 2004
Skills
Personnel Management, Human Resources, Talent Management, Strategy, BPO, HR Transformation, HRIS, PeopleSoft, Recruiting, Vendor Management, Management Consulting, Outsourcing, HR Consulting, Contract Negotiation, Employee Relations, Talent Acquisition, HRO, Global Operations, Operations Management, Health & Welfare..., Strategic Consulting, Program Management, Executive Management, Management, Due Diligence, Change Management, Global Delivery, Investments, Mergers & Acquisitions, Leadership, HR Service Delivery..., HR Strategy, Health & Welfare..., Transition Management, HR Shared Services, High Volume Recruiting..., Program and Project..., Vendor Selection /..., Social Media, Global HR, Global Management, Global Strategy, Mergers, Process Consulting, Succession Planning, Predictive Analytics, HR category management, Employee Engagement, Consulting, Performance Management
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 2004 — 2006
Masters, MBA
Lake Forest College 1997 — 2001
BA, Major Economics; Minor History
Grand Rapids High School 1994 — 1997
Beth Carrasquillo's Sutherland Global Services Experience July 2015 - Present
Job Talent Acquisition Recruiter at Sutherland
Industry Human Resources
Experience
Sutherland Global Services July 2015 - Present
Convergys July 2008 - July 2015
JPMorgan Chase May 1999 - July 2008
Skills
Interviews, Recruiting, Training, Management, Screening, Coaching, Time Management, Sales, Customer Service, Credit, Policy, Taleo, Databases, Testing, Accounting, Talent Acquisition, Performance Management, Onboarding, Human Resources, Employee Relations, Employee Engagement
Education
University of Phoenix 2009 — 2016
Bachelor of Business Administration (B.B.A.), In Progress
Daytona State College 1996 — 1998
Associate of Arts (A.A.), Business/Corporate Communications
Sutherland Global Services July 2015 - Present
Convergys July 2008 - July 2015
JPMorgan Chase May 1999 - July 2008
Skills
Interviews, Recruiting, Training, Management, Screening, Coaching, Time Management, Sales, Customer Service, Credit, Policy, Taleo, Databases, Testing, Accounting, Talent Acquisition, Performance Management, Onboarding, Human Resources, Employee Relations, Employee Engagement
Education
University of Phoenix 2009 — 2016
Bachelor of Business Administration (B.B.A.), In Progress
Daytona State College 1996 — 1998
Associate of Arts (A.A.), Business/Corporate Communications
Deborah Mallory's Sutherland Global Services Experience January 2011 - May 2012
Job Graduate Student at Walden University
Industry Mental Health Care
Experience
Walden University March 2013 - Present
Crossroads for Life Ministries September 2012 - Present
University of Phoenix October 2011 - Present
Arise April 2013 - August 2013
Convergent Oursourcing Services July 2012 - September 2012
Faith Covenant Church January 2011 - September 2012
Sutherland Global Services January 2011 - May 2012
Sutherland Global Services January 2011 - July 2011
Beaumont Hospitals July 2007 - November 2010
Greater Grace Temple of the Apostolic Faith August 1991 - November 2010
Skills
Administration, Supervisory Skills, Customer Satisfaction, Mentoring, Workflow Analysis, Administrative Support, Customer Service, Accounts Receivable, Administrative..., System Administration, Microsoft Excel, Management, Process Improvement, Training, Event Planning, Human Resources, Leadership, Staff Development, Microsoft Office, Policy, Mental Health Counseling, Interviews, Public Speaking, Leadership Development, Team Building, Community Outreach, Nonprofits, Strategic Planning, Fundraising, Social Networking, Research, Coaching, Teaching, PowerPoint
Education
Walden University 2013 — 2017
M.S. of Clinical Mental Health Counseling, Forensic Counseling, 3.78
University of Phoenix 2007 — 2009
Master, Business Administration
Davenport University 2000 — 2004
Bachelor, Business Administration; Office Administration
Walden University March 2013 - Present
Crossroads for Life Ministries September 2012 - Present
University of Phoenix October 2011 - Present
Arise April 2013 - August 2013
Convergent Oursourcing Services July 2012 - September 2012
Faith Covenant Church January 2011 - September 2012
Sutherland Global Services January 2011 - May 2012
Sutherland Global Services January 2011 - July 2011
Beaumont Hospitals July 2007 - November 2010
Greater Grace Temple of the Apostolic Faith August 1991 - November 2010
Skills
Administration, Supervisory Skills, Customer Satisfaction, Mentoring, Workflow Analysis, Administrative Support, Customer Service, Accounts Receivable, Administrative..., System Administration, Microsoft Excel, Management, Process Improvement, Training, Event Planning, Human Resources, Leadership, Staff Development, Microsoft Office, Policy, Mental Health Counseling, Interviews, Public Speaking, Leadership Development, Team Building, Community Outreach, Nonprofits, Strategic Planning, Fundraising, Social Networking, Research, Coaching, Teaching, PowerPoint
Education
Walden University 2013 — 2017
M.S. of Clinical Mental Health Counseling, Forensic Counseling, 3.78
University of Phoenix 2007 — 2009
Master, Business Administration
Davenport University 2000 — 2004
Bachelor, Business Administration; Office Administration
Chris Benne Chris Benne's Sutherland Global Services Experience 2012 - 2014
Job Principal at EY
Industry Management Consulting
Experience
Sutherland Global Services 2012 - 2014
IBM Global Business Services 2002 - May 2012
PricewaterhouseCoopers Consulting 1993 - 2002
Coopers & Lybrand 1993 - 1998
Skills
Leadership, Business Transformation, Outsourcing, Management Consulting, Business Process..., Strategy, Business Strategy, Change Management, Business Analysis, Consulting, IT Strategy, Business Process, CRM, Executive Management, Business Intelligence, Program Management
Education
Duke University - The Fuqua School of Business
MBA
Drury University
BA
Sutherland Global Services 2012 - 2014
IBM Global Business Services 2002 - May 2012
PricewaterhouseCoopers Consulting 1993 - 2002
Coopers & Lybrand 1993 - 1998
Skills
Leadership, Business Transformation, Outsourcing, Management Consulting, Business Process..., Strategy, Business Strategy, Change Management, Business Analysis, Consulting, IT Strategy, Business Process, CRM, Executive Management, Business Intelligence, Program Management
Education
Duke University - The Fuqua School of Business
MBA
Drury University
BA
Jacklyn Scott Jacklyn Scott's Sutherland Global Services Experience July 2015 - Present
Job Customer account management at Sutherland Global Services
Industry Retail
Experience
Sutherland Global Services July 2015 - Present
Asurion January 2015 - July 2015
CVS Health February 2013 - January 2015
Bed Bath & Beyond December 2012 - February 2013
Skills
Photoshop, Microsoft Office, Dreamweaver, Basic HTML coding, 100 wps, Personable, Sales Management, Sales, Team Leadership, Outlook, Data Entry, Inventory Management, Management, Customer Service, Customer Satisfaction, Microsoft Excel, Retail, Leadership
Education
College of Central Florida 2013 — 2015
Associate of Science (AS), Computer Information Technology, 3.67
Crystal River High School 2010 — 2013
Diploma, General Studies, 3.65 GPA
Home School 1998 — 2010
N/a, General Studies, 3.65 gpa
Sutherland Global Services July 2015 - Present
Asurion January 2015 - July 2015
CVS Health February 2013 - January 2015
Bed Bath & Beyond December 2012 - February 2013
Skills
Photoshop, Microsoft Office, Dreamweaver, Basic HTML coding, 100 wps, Personable, Sales Management, Sales, Team Leadership, Outlook, Data Entry, Inventory Management, Management, Customer Service, Customer Satisfaction, Microsoft Excel, Retail, Leadership
Education
College of Central Florida 2013 — 2015
Associate of Science (AS), Computer Information Technology, 3.67
Crystal River High School 2010 — 2013
Diploma, General Studies, 3.65 GPA
Home School 1998 — 2010
N/a, General Studies, 3.65 gpa
Rachelle Hunt Rachelle Hunt's Sutherland Global Services Experience August 2015 - Present
Job Human Resource Coordinator
Industry Human Resources
Experience
Sutherland Global Services August 2015 - Present
Home Care by Black Stone April 2015 - September 2015
Convergys September 2012 - March 2015
Cedar Fair Entertainment Company January 2012 - September 2012
Cedar Fair Entertainment Company March 2011 - January 2012
CPI Corp. October 2009 - January 2010
Northwestern Human Services Mountain Valley Center August 2003 - March 2005
Skills
Compliance, Onboarding, Customer Service, Customer Satisfaction, Employee Engagement, Employee Relations, Screening, HRIS, Human Resources, Applicant Tracking..., HR Policies, Background Checks, E-Verify, Time Management, Hiring, Leadership, Training
Education
DeVry University 2014 — 2015
Bachelor of Science (BS), Human Resources Management
Harrisburg Area Community College 2000 — 2002
Associate of Science (A.S.), Social Work
Sutherland Global Services August 2015 - Present
Home Care by Black Stone April 2015 - September 2015
Convergys September 2012 - March 2015
Cedar Fair Entertainment Company January 2012 - September 2012
Cedar Fair Entertainment Company March 2011 - January 2012
CPI Corp. October 2009 - January 2010
Northwestern Human Services Mountain Valley Center August 2003 - March 2005
Skills
Compliance, Onboarding, Customer Service, Customer Satisfaction, Employee Engagement, Employee Relations, Screening, HRIS, Human Resources, Applicant Tracking..., HR Policies, Background Checks, E-Verify, Time Management, Hiring, Leadership, Training
Education
DeVry University 2014 — 2015
Bachelor of Science (BS), Human Resources Management
Harrisburg Area Community College 2000 — 2002
Associate of Science (A.S.), Social Work
Joseph Shimko's Sutherland Global Services Experience 2009 - 2013
Job Global Business Unit Director at Stefanini
Industry Outsourcing/Offshoring
Experience
Stefanini 2015 - Present
Hinduja Global Solutions 2013 - 2014
Sutherland Global Services 2009 - 2013
Quatrro (Auxicogent) 2007 - 2009
SLK Global 2006 - 2007
GE Capital 1997 - 2005
BNY Mellon 1995 - 1997
PNC Financial Services 1990 - 1995
ADP 1986 - 1990
Skills
Outsourcing, CRM, Business Development, BPO, Service Delivery, Vendor Management, Offshoring, Management, SaaS, Leadership, Financial Services, Call Centers, Management Consulting, Finance, Investments, Lead Generation, Business Process..., Strategy, Business Transformation, Team Management, Sales Prospecting, Commercial Leasing, Commercial Lending, Solution Selling, Client Services, P&L Management, Direct Sales, Strategic Planning, Contract Negotiation, Pricing Strategy, Introducing New Products, New Service Introduction, Strategic Account..., Strategic Account Growth, Sales Presentations, Needs Assessment, Employment Contracts, Relationship Management, Quotas, Business Travel, Technical Presentations, Cross-functional Team..., Product Marketing, Marketing Strategy, Trade Shows, Technical Sales..., Written Communication, Consultative Selling, Salesforce.com, Strategic Communications
Education
Duquesne University, MBA 1993 — 1995
Master of Business Administration (M.B.A.), Finance Marketing
Duquesne University 1982 — 1986
Bachelor's Degree, Information Systems
Stefanini 2015 - Present
Hinduja Global Solutions 2013 - 2014
Sutherland Global Services 2009 - 2013
Quatrro (Auxicogent) 2007 - 2009
SLK Global 2006 - 2007
GE Capital 1997 - 2005
BNY Mellon 1995 - 1997
PNC Financial Services 1990 - 1995
ADP 1986 - 1990
Skills
Outsourcing, CRM, Business Development, BPO, Service Delivery, Vendor Management, Offshoring, Management, SaaS, Leadership, Financial Services, Call Centers, Management Consulting, Finance, Investments, Lead Generation, Business Process..., Strategy, Business Transformation, Team Management, Sales Prospecting, Commercial Leasing, Commercial Lending, Solution Selling, Client Services, P&L Management, Direct Sales, Strategic Planning, Contract Negotiation, Pricing Strategy, Introducing New Products, New Service Introduction, Strategic Account..., Strategic Account Growth, Sales Presentations, Needs Assessment, Employment Contracts, Relationship Management, Quotas, Business Travel, Technical Presentations, Cross-functional Team..., Product Marketing, Marketing Strategy, Trade Shows, Technical Sales..., Written Communication, Consultative Selling, Salesforce.com, Strategic Communications
Education
Duquesne University, MBA 1993 — 1995
Master of Business Administration (M.B.A.), Finance Marketing
Duquesne University 1982 — 1986
Bachelor's Degree, Information Systems
Dennis Quinn's Sutherland Global Services Experience April 2000 - June 2005
Job Sales & Customer Service Leader Seeking new opportunities
Industry Marketing and Advertising
Experience
Amazon May 2013 - July 2015
Fort Worth Star-Telegram June 2008 - May 2013
Shreveport Times March 2006 - May 2008
CenturyLink August 2005 - February 2006
Sutherland Global Services April 2000 - June 2005
Skills
Call Center, Program Management, Management Consulting, Sales Management, Advertising, Outside Sales, Account Management, B2B, Digital Media, Online Advertising, Media Planning, Social Media, Sales, Social Media Marketing, Marketing, Customer Service, Integrated Marketing, Cold Calling, Leadership, Management
Education
Eastern Oregon University 1990 — 1995
Business Administration and Management, General
Amazon May 2013 - July 2015
Fort Worth Star-Telegram June 2008 - May 2013
Shreveport Times March 2006 - May 2008
CenturyLink August 2005 - February 2006
Sutherland Global Services April 2000 - June 2005
Skills
Call Center, Program Management, Management Consulting, Sales Management, Advertising, Outside Sales, Account Management, B2B, Digital Media, Online Advertising, Media Planning, Social Media, Sales, Social Media Marketing, Marketing, Customer Service, Integrated Marketing, Cold Calling, Leadership, Management
Education
Eastern Oregon University 1990 — 1995
Business Administration and Management, General
Brian Colombo Brian Colombo's Sutherland Global Services Experience January 2015 - January 2015
Job Clinical Exercise Physiologist
Industry Health, Wellness and Fitness
Experience
East Stroudsburg University September 2014 - April 2015
Sutherland Global Services January 2015 - January 2015
YMCA of Greater Rochester May 2010 - January 2015
UPMC January 2014 - May 2014
Robert Henderson Language Media Center February 2011 - May 2014
University of Pittsburgh Men's Basketball January 2011 - September 2012
Skills
Cardiac Rehabilitation, Pulmonary Rehabilitation, Stress Testing, Fitness, Personal Training, Exercise Physiology, Nutrition, Microsoft Office, Leadership, Exercise Prescription, Exercise Instruction, Sports, Teaching, Teamwork, Strength Training, Health Education, Public Speaking, Weight Training, Fitness Training, Blood Pressure
Education
East Stroudsburg University of Pennsylvania 2014 — 2015
Master's Degree, Clinical Exercise Physiology
University of Pittsburgh 2010 — 2014
Bachelor's Degree, Health and Physical Activity; Exercise Science
Penfield High School 2006 — 2010
East Stroudsburg University September 2014 - April 2015
Sutherland Global Services January 2015 - January 2015
YMCA of Greater Rochester May 2010 - January 2015
UPMC January 2014 - May 2014
Robert Henderson Language Media Center February 2011 - May 2014
University of Pittsburgh Men's Basketball January 2011 - September 2012
Skills
Cardiac Rehabilitation, Pulmonary Rehabilitation, Stress Testing, Fitness, Personal Training, Exercise Physiology, Nutrition, Microsoft Office, Leadership, Exercise Prescription, Exercise Instruction, Sports, Teaching, Teamwork, Strength Training, Health Education, Public Speaking, Weight Training, Fitness Training, Blood Pressure
Education
East Stroudsburg University of Pennsylvania 2014 — 2015
Master's Degree, Clinical Exercise Physiology
University of Pittsburgh 2010 — 2014
Bachelor's Degree, Health and Physical Activity; Exercise Science
Penfield High School 2006 — 2010
Alexandra Lipman's Sutherland Global Services Experience 2009 - 2010
Job Law Clerk at the Illinois Department of Financial and Professional Regulation General Prosecutions
Industry Legal Services
Experience
Illinois Department of Financial and Professional Regulation May 2015 - Present
DePaul University College of Law August 2014 - Present
Delaney Delaney & Voorn, Ltd. November 2014 - April 2015
Kin Care, Inc May 2005 - August 2014
Soggy Paws Inc. April 2013 - June 2014
Sopranos Restaurant April 2011 - September 2011
Sutherland Global Services 2009 - 2010
Skills
Microsoft Office, Customer Service, Management, Microsoft Word, PowerPoint, Research, Project Management, Leadership, Public Speaking, Training
Education
DePaul University College of Law 2014 — 2017
DePaul University
Bachelor of Arts, Labor Relations
Illinois Department of Financial and Professional Regulation May 2015 - Present
DePaul University College of Law August 2014 - Present
Delaney Delaney & Voorn, Ltd. November 2014 - April 2015
Kin Care, Inc May 2005 - August 2014
Soggy Paws Inc. April 2013 - June 2014
Sopranos Restaurant April 2011 - September 2011
Sutherland Global Services 2009 - 2010
Skills
Microsoft Office, Customer Service, Management, Microsoft Word, PowerPoint, Research, Project Management, Leadership, Public Speaking, Training
Education
DePaul University College of Law 2014 — 2017
DePaul University
Bachelor of Arts, Labor Relations
Leon (l-funk) Johnson Leon (l-funk) Johnson's Sutherland Global Services Experience June 2014 - January 2015
Job Musician, Recording Engineer Producer, PC Consultant Tech
Industry Music
Experience
Sutherland Global Services June 2014 - January 2015
Sutherland Global Services January 2014 - May 2014
PROFESSIONAL MUSICIAN January 1980 - January 2013
Dak Industries July 2007 - July 2012
Apogee Electronics November 2004 - November 2006
EarthLink February 1997 - March 2003
Ripe Productions January 1989 - January 1997
Skills
Pro Tools, Studio Recording, Audio Engineering, Music Production, Original Music, Composition, Songwriting, Songs, Film Scoring, Band, Live Performer, Social Media, Mac & PC platforms, Microsoft Office, Computer Technology, PC Consultant, Unix Administration, Windows Operating..., Windows Home Server, Music Industry, Music, Entertainment, Recording
Education
El Camino College 1978 — 1980
Associate's Degree, Music Theory and Composition
Crenshaw High 1975 — 1978
High School, Music Theory and Composition
Horace Mann Jr High 1973 — 1975
Middle School Diploma, Music
Sutherland Global Services June 2014 - January 2015
Sutherland Global Services January 2014 - May 2014
PROFESSIONAL MUSICIAN January 1980 - January 2013
Dak Industries July 2007 - July 2012
Apogee Electronics November 2004 - November 2006
EarthLink February 1997 - March 2003
Ripe Productions January 1989 - January 1997
Skills
Pro Tools, Studio Recording, Audio Engineering, Music Production, Original Music, Composition, Songwriting, Songs, Film Scoring, Band, Live Performer, Social Media, Mac & PC platforms, Microsoft Office, Computer Technology, PC Consultant, Unix Administration, Windows Operating..., Windows Home Server, Music Industry, Music, Entertainment, Recording
Education
El Camino College 1978 — 1980
Associate's Degree, Music Theory and Composition
Crenshaw High 1975 — 1978
High School, Music Theory and Composition
Horace Mann Jr High 1973 — 1975
Middle School Diploma, Music
Jacob Sheets Jacob Sheets's Sutherland Global Services Experience February 2015 - July 2015
Job Associate Service Desk Technician at Adams Communication & Engineering Technology (ACET, Inc.)
Industry Computer Hardware
Experience
Adams Communication & Engineering Technology (ACET, Inc.) July 2015 - Present
Sutherland Global Services February 2015 - July 2015
Batavia Industrial Center January 2014 - January 2015
Triple Option Networks May 2014 - August 2014
Batavia's Original August 2013 - January 2014
Milton CAT November 2012 - January 2013
United States Air Force August 2007 - March 2012
Skills
Computers, Computer Repair, Windows XP, Windows Vista, Windows 7, Windows 8.1, Microsoft Office, Electronics, Maintenance, Soldering, Wire Maintenance, Troubleshooting, Mobile Devices, Android, iOS, Software Installation, Operating Systems, Hardware, Technical Support
Education
Genesee Community College 2013 — 2014
Associate of Arts and Sciences (A.A.S.), Computer Support and Opperation, 3.54
Community College of the Air Force 2007 — 2012
Avionics Maintenance Technology/Technician
Genesee Valley BOCES 2005 — 2007
Vocational, Electronics and Computer Technology
Batavia High School 2003 — 2007
Regents Diploma, Electronics and Computer Technology
Adams Communication & Engineering Technology (ACET, Inc.) July 2015 - Present
Sutherland Global Services February 2015 - July 2015
Batavia Industrial Center January 2014 - January 2015
Triple Option Networks May 2014 - August 2014
Batavia's Original August 2013 - January 2014
Milton CAT November 2012 - January 2013
United States Air Force August 2007 - March 2012
Skills
Computers, Computer Repair, Windows XP, Windows Vista, Windows 7, Windows 8.1, Microsoft Office, Electronics, Maintenance, Soldering, Wire Maintenance, Troubleshooting, Mobile Devices, Android, iOS, Software Installation, Operating Systems, Hardware, Technical Support
Education
Genesee Community College 2013 — 2014
Associate of Arts and Sciences (A.A.S.), Computer Support and Opperation, 3.54
Community College of the Air Force 2007 — 2012
Avionics Maintenance Technology/Technician
Genesee Valley BOCES 2005 — 2007
Vocational, Electronics and Computer Technology
Batavia High School 2003 — 2007
Regents Diploma, Electronics and Computer Technology
Shannon Szeles Shannon Szeles's Sutherland Global Services Experience September 2004 - June 2006
Job Sales and Relationship Manager at Payment Processing Consultants, Inc.
Industry Professional Training & Coaching
Experience
Payment Processing Consultants, Inc. August 2014 - Present
New Genesis Center For Medical Weight Loss April 2012 - June 2014
Jenny Craig 2009 - 2012
AT&T July 2006 - August 2009
Sutherland Global Services September 2004 - June 2006
Skills
Sales Management, Sales, Sales Operations, Health, Customer Retention, Customer Satisfaction, Relationship Management, Management, Leadership, Program Management, Training, Sales Process, New Business Development, Payment Card Processing, Direct Sales, Credit Card Transaction..., Solution Selling, Salesforce.com, Customer Relations, Customer Service, Team Leadership
Education
Corning Community College 1994 — 1996
Payment Processing Consultants, Inc. August 2014 - Present
New Genesis Center For Medical Weight Loss April 2012 - June 2014
Jenny Craig 2009 - 2012
AT&T July 2006 - August 2009
Sutherland Global Services September 2004 - June 2006
Skills
Sales Management, Sales, Sales Operations, Health, Customer Retention, Customer Satisfaction, Relationship Management, Management, Leadership, Program Management, Training, Sales Process, New Business Development, Payment Card Processing, Direct Sales, Credit Card Transaction..., Solution Selling, Salesforce.com, Customer Relations, Customer Service, Team Leadership
Education
Corning Community College 1994 — 1996
Richard Gay's Sutherland Global Services Experience April 2013 - Present
Job Sutherland Global Services
Industry Information Technology and Services
Experience
Sutherland Global Services April 2013 - Present
Skills
Enterprise Software, Sales, Servers, System Administration, Vendor Management, Direct Sales, New Business Development, Sales Process, Training, Management, Customer Service, Leadership, Business Analysis, Strategic Planning, Troubleshooting, Project Management, Team Building, Team Leadership, Networking, CRM, Program Management, Account Management, Marketing, POS, Customer Satisfaction, Start-ups, Business Intelligence, Process Improvement, Business Development, Marketing Strategy, Technical Support, Hospitality, Social Networking, Cloud Computing, Social Media, Sales Management
Education
Everest University-Tampa 2012 — 2015
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Everest University-Tampa 2010 — 2012
Associate's degree, Business Management, 3.45
Los Angeles Trade Technical college 1987 — 1989
Certified Cook, Culinary Arts
Inglewood High School 1983 — 1987
High School Diploma, College Prep
Sutherland Global Services April 2013 - Present
Skills
Enterprise Software, Sales, Servers, System Administration, Vendor Management, Direct Sales, New Business Development, Sales Process, Training, Management, Customer Service, Leadership, Business Analysis, Strategic Planning, Troubleshooting, Project Management, Team Building, Team Leadership, Networking, CRM, Program Management, Account Management, Marketing, POS, Customer Satisfaction, Start-ups, Business Intelligence, Process Improvement, Business Development, Marketing Strategy, Technical Support, Hospitality, Social Networking, Cloud Computing, Social Media, Sales Management
Education
Everest University-Tampa 2012 — 2015
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Everest University-Tampa 2010 — 2012
Associate's degree, Business Management, 3.45
Los Angeles Trade Technical college 1987 — 1989
Certified Cook, Culinary Arts
Inglewood High School 1983 — 1987
High School Diploma, College Prep
Keana M. Williams, J.D Keana M. Williams, J.D's Sutherland Global Services Experience February 2012 - July 2012
Job Recent Graduate of The Pennsylvania State University The Dickinson School of Law
Industry Law Practice
Experience
The Pennsylvania State University December 2014 - Present
The Western District of Pennsylvania June 2014 - August 2014
The Office of General Counsel at The Pennsylvania State University January 2014 - April 2014
Stevens & Lee June 2013 - July 2013
Sutherland Global Services February 2012 - July 2012
Gatherings at the Daisy Flour Mill January 2009 - January 2012
Brown and Hutchinson, Attorneys at Law August 2010 - August 2010
Skills
Legal Writing, Microsoft Office, Westlaw, Research
Education
Pennsylvania State University, The Dickinson School of Law 2012 — 2015
Juris Doctor
Hampton University 2008 — 2011
B.S, Business Management, 3.68
The Pennsylvania State University December 2014 - Present
The Western District of Pennsylvania June 2014 - August 2014
The Office of General Counsel at The Pennsylvania State University January 2014 - April 2014
Stevens & Lee June 2013 - July 2013
Sutherland Global Services February 2012 - July 2012
Gatherings at the Daisy Flour Mill January 2009 - January 2012
Brown and Hutchinson, Attorneys at Law August 2010 - August 2010
Skills
Legal Writing, Microsoft Office, Westlaw, Research
Education
Pennsylvania State University, The Dickinson School of Law 2012 — 2015
Juris Doctor
Hampton University 2008 — 2011
B.S, Business Management, 3.68
Ed Kowalski Ed Kowalski's Sutherland Global Services Experience June 2015 - Present
Job AVP, Industry Marketing Leader, Retail at Sutherland Global Services
Industry Marketing and Advertising
Experience
Sutherland Global Services June 2015 - Present
Experian Marketing Services January 2012 - April 2015
Opera Solutions August 2011 - January 2012
FICO August 2005 - August 2011
Orbitz April 2005 - August 2005
Avenue A-Razorfish Chicago IL December 1999 - April 2005
The Entranceramp May 1997 - December 1999
Chicago Tribune– Digital Interactive, Chicago IL August 1997 - October 1998
Lawrence Journal World, Lawrence KS August 1996 - August 1997
Skills
Behavioral Targeting, Database Marketing, Email Marketing, Entrepreneurship, CRM, E-commerce, Management, Analytics, Product Marketing, Advertising, Mobile Devices, User Experience, Start-ups, Multi-channel Marketing, Integrated Marketing, Marketing, Business Strategy, Product Development, Program Management, Web Analytics, Digital Marketing, Direct Marketing, Mobile Marketing, Digital Strategy, Strategy, Marketing Strategy, Leadership, Online Marketing, Consulting, Product Management, Account Management
Education
DePaul University 2001 — 2005
Masters Computer Science, HCI: interaction design, IT, psychology
The University of Kansas 1992 — 1996
BFA, Graphic Design
Sutherland Global Services June 2015 - Present
Experian Marketing Services January 2012 - April 2015
Opera Solutions August 2011 - January 2012
FICO August 2005 - August 2011
Orbitz April 2005 - August 2005
Avenue A-Razorfish Chicago IL December 1999 - April 2005
The Entranceramp May 1997 - December 1999
Chicago Tribune– Digital Interactive, Chicago IL August 1997 - October 1998
Lawrence Journal World, Lawrence KS August 1996 - August 1997
Skills
Behavioral Targeting, Database Marketing, Email Marketing, Entrepreneurship, CRM, E-commerce, Management, Analytics, Product Marketing, Advertising, Mobile Devices, User Experience, Start-ups, Multi-channel Marketing, Integrated Marketing, Marketing, Business Strategy, Product Development, Program Management, Web Analytics, Digital Marketing, Direct Marketing, Mobile Marketing, Digital Strategy, Strategy, Marketing Strategy, Leadership, Online Marketing, Consulting, Product Management, Account Management
Education
DePaul University 2001 — 2005
Masters Computer Science, HCI: interaction design, IT, psychology
The University of Kansas 1992 — 1996
BFA, Graphic Design
Derrick Parker Derrick Parker's Sutherland Global Services Experience September 2014 - May 2015
Job Apple Care Representative at Apple
Industry Consumer Goods
Experience
Apple May 2015 - Present
Innovative Designs January 2013 - Present
DJ INCORPORATED Graphic DesignerDj IncorportatedJanuary 2013 - Present
Sutherland Global Services September 2014 - May 2015
BIG SHOTS SPORTS BAR AND GRILL July 2011 - October 2011
General Dynamics Information Technology December 2007 - January 2009
Skills
Operating Systems, XP, Product Management, Inventory Management, Inventory Control, HELP DESK, Data Analysis, Government Affairs, Fine Art, Visual Arts, Graphic Design, Web Design, Logistics, Intelligence, Administrative..., Office Administration, Microsoft Office, Adobe Creative Suite, Computer Hardware, Help Desk Support
Education
Colorado Technical University 2014 — 2017
Bachelor’s Degree, Information Technology
University of Phoenix 2011 — 2013
Bachelor’s Degree, Information Technology
Fayetteville Technical Community College 2010 — 2010
SCHOOL OF CRYPTOLOGY 2000 — 2001
CERTIFICATOIN, INTELLIGENCE
hillsborough hs
Apple May 2015 - Present
Innovative Designs January 2013 - Present
DJ INCORPORATED Graphic DesignerDj IncorportatedJanuary 2013 - Present
Sutherland Global Services September 2014 - May 2015
BIG SHOTS SPORTS BAR AND GRILL July 2011 - October 2011
General Dynamics Information Technology December 2007 - January 2009
Skills
Operating Systems, XP, Product Management, Inventory Management, Inventory Control, HELP DESK, Data Analysis, Government Affairs, Fine Art, Visual Arts, Graphic Design, Web Design, Logistics, Intelligence, Administrative..., Office Administration, Microsoft Office, Adobe Creative Suite, Computer Hardware, Help Desk Support
Education
Colorado Technical University 2014 — 2017
Bachelor’s Degree, Information Technology
University of Phoenix 2011 — 2013
Bachelor’s Degree, Information Technology
Fayetteville Technical Community College 2010 — 2010
SCHOOL OF CRYPTOLOGY 2000 — 2001
CERTIFICATOIN, INTELLIGENCE
hillsborough hs
Jessica Tidwell Jessica Tidwell's Sutherland Global Services Experience January 2015 - Present
Job
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services January 2015 - Present
Library Sports Bar March 2013 - August 2014
Education
Everest University-Tampa 2014 — 2016
Associate's degree, Legal Assistant/Paralegal
Sutherland Global Services January 2015 - Present
Library Sports Bar March 2013 - August 2014
Education
Everest University-Tampa 2014 — 2016
Associate's degree, Legal Assistant/Paralegal
Christiane Laframboise's Sutherland Global Services Experience March 2009 - Present
Job AVP Worldwide Customer Relations at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services March 2009 - Present
Sutherland Global Services September 2009 - 2014
Sutherland Global Services March 2009 - August 2010
Bell Canada March 2007 - February 2009
Convergys July 2000 - June 2006
Teleperformance Canada ( formerly Sodema Transcontinental) 1996 - 2000
TeleTech 1992 - 1996
Catelli 1987 - 1989
Skills
Pre-sales, Customer Experience, Outsourcing, Start-ups, Offshoring, CRM, Vendor Management, Call Center, Solution Architecture, Service Delivery, Account Management, Telecommunications, Contract Negotiation, BPO, Contact Centers, Project Planning, Call Centers, Enterprise Software, Business Development, Customer Satisfaction, Financial Services, Program Management, Strategy, Workforce Management, Leadership, Operations Management, SaaS, International Trade, Cross-functional Team..., Business Process..., Transition Management, Team Management, Business Analysis, Strategic Partnerships, Professional Services, Managed Services, Lead Generation, Business Strategy, Management Consulting, Change Management, Team Leadership, Sourcing
Education
ESCP Europe 1980 — 1981
Bachelor's Degree, Marketing International
University of Ottawa / Université d'Ottawa 1976 — 1981
B Com
Andre Laurendeau
Andre Laurendeau
Sutherland Global Services March 2009 - Present
Sutherland Global Services September 2009 - 2014
Sutherland Global Services March 2009 - August 2010
Bell Canada March 2007 - February 2009
Convergys July 2000 - June 2006
Teleperformance Canada ( formerly Sodema Transcontinental) 1996 - 2000
TeleTech 1992 - 1996
Catelli 1987 - 1989
Skills
Pre-sales, Customer Experience, Outsourcing, Start-ups, Offshoring, CRM, Vendor Management, Call Center, Solution Architecture, Service Delivery, Account Management, Telecommunications, Contract Negotiation, BPO, Contact Centers, Project Planning, Call Centers, Enterprise Software, Business Development, Customer Satisfaction, Financial Services, Program Management, Strategy, Workforce Management, Leadership, Operations Management, SaaS, International Trade, Cross-functional Team..., Business Process..., Transition Management, Team Management, Business Analysis, Strategic Partnerships, Professional Services, Managed Services, Lead Generation, Business Strategy, Management Consulting, Change Management, Team Leadership, Sourcing
Education
ESCP Europe 1980 — 1981
Bachelor's Degree, Marketing International
University of Ottawa / Université d'Ottawa 1976 — 1981
B Com
Andre Laurendeau
Andre Laurendeau
Brenda Jenney's Sutherland Global Services Experience December 2011 - April 2012
Job Xerox Global Document Outsourcing HelpDesk Dispatcher at Xerox
Industry Information Technology and Services
Experience
RANDSTAD USA/Xerox May 2012 - Present
Sutherland Global Services December 2011 - April 2012
Pettinger Sheet & Metal Fabrication, Inc. July 2011 - August 2011
Skills
Customer Service, Communication Skills, Process Improvement, Data Analysis, Troubleshooting, Research, Training New Hires, Multi Tasking, Organizational Skills, Teamwork, Technical Support, Time Management, Business Process, Invoicing, Help Desk Support, Printers, Team Leadership, Training, Customer Satisfaction, Microsoft Excel, Leadership, CRM
Education
Faith Baptist Bible College and Theological Seminary 1982 — 1984
Associate of Arts (AA), Secretarial Administration
Mott Community College 1985 — 1985
Accounting, A
Genesee Christian High School 1979 — 1982
High School Diploma
RANDSTAD USA/Xerox May 2012 - Present
Sutherland Global Services December 2011 - April 2012
Pettinger Sheet & Metal Fabrication, Inc. July 2011 - August 2011
Skills
Customer Service, Communication Skills, Process Improvement, Data Analysis, Troubleshooting, Research, Training New Hires, Multi Tasking, Organizational Skills, Teamwork, Technical Support, Time Management, Business Process, Invoicing, Help Desk Support, Printers, Team Leadership, Training, Customer Satisfaction, Microsoft Excel, Leadership, CRM
Education
Faith Baptist Bible College and Theological Seminary 1982 — 1984
Associate of Arts (AA), Secretarial Administration
Mott Community College 1985 — 1985
Accounting, A
Genesee Christian High School 1979 — 1982
High School Diploma
Walter Stone Walter Stone's Sutherland Global Services Experience March 1998 - January 2003
Job Desktop Support Analyst at General Atomics
Industry Information Technology and Services
Experience
General Atomics January 2015 - Present
Modis April 2014 - January 2015
TriStaff January 2014 - March 2014
Fidelity National Information Services July 2006 - November 2013
Mitchell1 January 2003 - June 2006
Sutherland Global Services March 1998 - January 2003
Skills
Active Directory, Technical Support, Computer Hardware, Microsoft Operating..., Customer Service, Windows, Incident Management, Networking, Servers, System Administration, Help Desk Support, Blackberry Enterprise..., Software, Network Monitoring Tools, VPN, ITIL, Mainframe, SOX Compliancy, HIPAA, TCP/IP, IT Service Management, Disaster Recovery
Education
Coleman College 1997 — 2003
Associate of Science (AS), Computer Applications and Networking
General Atomics January 2015 - Present
Modis April 2014 - January 2015
TriStaff January 2014 - March 2014
Fidelity National Information Services July 2006 - November 2013
Mitchell1 January 2003 - June 2006
Sutherland Global Services March 1998 - January 2003
Skills
Active Directory, Technical Support, Computer Hardware, Microsoft Operating..., Customer Service, Windows, Incident Management, Networking, Servers, System Administration, Help Desk Support, Blackberry Enterprise..., Software, Network Monitoring Tools, VPN, ITIL, Mainframe, SOX Compliancy, HIPAA, TCP/IP, IT Service Management, Disaster Recovery
Education
Coleman College 1997 — 2003
Associate of Science (AS), Computer Applications and Networking
Jennifer Yeh Jennifer Yeh's Sutherland Global Services Experience January 2015 - Present
Job Talent Acquisition Expert at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services January 2015 - Present
People in Concert June 2013 - Present
RebelThis Designs January 2010 - Present
Rochester Chinese Christian Church 2011 - 2013
RebelThis April 2009 - April 2012
Wells Fargo 2004 - 2005
GoIndustry DoveBid SA 2003 - 2004
Murphy & Company 2003 - 2003
Skills
Event Planning, Event Management, Illustrator, Photoshop, Digital Photography, Microsoft Excel, PowerPoint, Microsoft Word, Music Education, HTML, piano, violin, Marketing, Advertising, Violin, Piano, Blogging, Public Speaking, Social Media, Team Building, Program Management, Management, Customer Service, Leadership, Research, Strategy
Education
Cornell University 1999 — 2003
B.A., Economics
Peabody Preparatory 1994 — 1999
Diploma in Piano Performance with Honors
Sutherland Global Services January 2015 - Present
People in Concert June 2013 - Present
RebelThis Designs January 2010 - Present
Rochester Chinese Christian Church 2011 - 2013
RebelThis April 2009 - April 2012
Wells Fargo 2004 - 2005
GoIndustry DoveBid SA 2003 - 2004
Murphy & Company 2003 - 2003
Skills
Event Planning, Event Management, Illustrator, Photoshop, Digital Photography, Microsoft Excel, PowerPoint, Microsoft Word, Music Education, HTML, piano, violin, Marketing, Advertising, Violin, Piano, Blogging, Public Speaking, Social Media, Team Building, Program Management, Management, Customer Service, Leadership, Research, Strategy
Education
Cornell University 1999 — 2003
B.A., Economics
Peabody Preparatory 1994 — 1999
Diploma in Piano Performance with Honors
Joe Neri Joe Neri's Sutherland Global Services Experience September 2010 - Present
Job Co Owner at Bocce League of Rochester
Industry Staffing and Recruiting
Experience
Sutherland Global Services September 2010 - Present
Bocce League of Rochester January 2013 - September 2015
Spartan Staffing January 2008 - August 2010
Mploy Inc September 2003 - December 2008
Skills
Closing Deals, Recruiting, Cold Calling, Sales, Temporary Placement, Sales Operations, Technical Recruiting, Talent Acquisition, Human Resources, Employee Relations, Applicant Tracking..., Talent Management, Payroll, Contract Recruitment, College Recruiting, Management, PeopleSoft, Deal Closure, Interviewing Skills, Business Development, Staffing Services, Internet Recruiting, Sourcing, Temporary Staffing, Benefits Negotiation, Onboarding, Interviews, Leadership
Education
Genesee Community College 2001 — 2003
Associates, Business Managment
Spencerport High School 1997 — 2001
Regents
Colorado Christian University
Bachelor’s Degree, Bible/Biblical Studies, currently attending
Colorado Christian University
Bachelor’s Degree, Bible/Biblical Studies
OHS
Sutherland Global Services September 2010 - Present
Bocce League of Rochester January 2013 - September 2015
Spartan Staffing January 2008 - August 2010
Mploy Inc September 2003 - December 2008
Skills
Closing Deals, Recruiting, Cold Calling, Sales, Temporary Placement, Sales Operations, Technical Recruiting, Talent Acquisition, Human Resources, Employee Relations, Applicant Tracking..., Talent Management, Payroll, Contract Recruitment, College Recruiting, Management, PeopleSoft, Deal Closure, Interviewing Skills, Business Development, Staffing Services, Internet Recruiting, Sourcing, Temporary Staffing, Benefits Negotiation, Onboarding, Interviews, Leadership
Education
Genesee Community College 2001 — 2003
Associates, Business Managment
Spencerport High School 1997 — 2001
Regents
Colorado Christian University
Bachelor’s Degree, Bible/Biblical Studies, currently attending
Colorado Christian University
Bachelor’s Degree, Bible/Biblical Studies
OHS
Katherine Zuckerman Katherine Zuckerman's Sutherland Global Services Experience April 2009 - January 2011
Job Vice President Underwriting Oversight & Support at Chase
Industry Financial Services
Experience
Chase October 2014 - Present
JPMorgan Chase March 2013 - October 2014
PNC Mortgage February 2011 - March 2013
Sutherland Global Services April 2009 - January 2011
Etrade October 2005 - April 2009
GMAC Mortgage August 2004 - October 2005
Radian February 1998 - August 2004
Performance Mortgage (Crossland Savings and Loan) August 1986 - January 1998
Skills
Conflict Resolution, Mortgage Underwriting, Mortgage Lending, Residential Mortgages, Underwriting, Mortgage Banking, FHA, Loan Origination, Credit, Loans, Refinance
Education
Keller Graduate School of Management of DeVry University
Master of Business Administration (M.B.A.)
Carrington College
ASN, Nursing
DeVry University
Bachelor’s Degree, Business Administration, Management and Operations
Chase October 2014 - Present
JPMorgan Chase March 2013 - October 2014
PNC Mortgage February 2011 - March 2013
Sutherland Global Services April 2009 - January 2011
Etrade October 2005 - April 2009
GMAC Mortgage August 2004 - October 2005
Radian February 1998 - August 2004
Performance Mortgage (Crossland Savings and Loan) August 1986 - January 1998
Skills
Conflict Resolution, Mortgage Underwriting, Mortgage Lending, Residential Mortgages, Underwriting, Mortgage Banking, FHA, Loan Origination, Credit, Loans, Refinance
Education
Keller Graduate School of Management of DeVry University
Master of Business Administration (M.B.A.)
Carrington College
ASN, Nursing
DeVry University
Bachelor’s Degree, Business Administration, Management and Operations
Nicholas Griffith Nicholas Griffith's Sutherland Global Services Experience December 2012 - Present
Job Recent Alumni of Rochester Institute of Technology
Industry Higher Education
Experience
Sutherland Global Services December 2012 - Present
The UPS Store October 2009 - March 2010
Emerson College September 2005 - August 2009
Emerson College 2009 - 2009
Skills
Customer Service, Program Management, Microsoft Office, PowerPoint, Microsoft Excel, Research, Event Planning, Data Analysis, Social Media
Education
Rochester Institute of Technology 2010 — 2012
Emerson College 2005 — 2009
BFA, Writing, Literature, and Publishing
Sutherland Global Services December 2012 - Present
The UPS Store October 2009 - March 2010
Emerson College September 2005 - August 2009
Emerson College 2009 - 2009
Skills
Customer Service, Program Management, Microsoft Office, PowerPoint, Microsoft Excel, Research, Event Planning, Data Analysis, Social Media
Education
Rochester Institute of Technology 2010 — 2012
Emerson College 2005 — 2009
BFA, Writing, Literature, and Publishing
Paul Simon Arakkal Paul Simon Arakkal's Sutherland Global Services Experience February 2001 - June 2004
Job GTM Leader Healthcare & Client Partner Fortune 20 Payer
Industry Outsourcing/Offshoring
Experience
Wipro BPO October 2012 - Present
Serco June 2009 - July 2012
Tech Mahindra (formerly Mahindra Satyam) January 2008 - June 2009
SITEL April 2006 - August 2007
IBM Global Services, Business Transformation Outsourcing July 2004 - March 2006
Sutherland Global Services February 2001 - June 2004
IBM India Limited 1996 - 2001
WIPRO Infotech Limited 1990 - 1996
Skills
Sales, Demand Generation, Positioning, BPO, Business Process, Solution Selling, Strategy, Customer Satisfaction, Relationship Management, Financial Services, Vendor Management, Outsourcing, Management, CRM, Business Development, IT Service Management, Program Management, Strategic Partnerships, Operations Management, Pre-sales, Service Delivery, Business Strategy, SaaS, Leadership, Sales Operations, Professional Services, New Business Development, Sales Process, Telecommunications, Direct Sales, ERP, Go-to-market Strategy, Solution Architecture, E-commerce, Team Management, Business Alliances, Offshoring, Transition Management, Business Transformation, Mobile Devices, Consulting, Business Intelligence, IT Strategy, Business Process..., Global Delivery, Business Analysis, Enterprise Software, Analysis, Risk Management, IT Outsourcing
Education
College of Engineering, Trivandrum 1985 — 1990
B.Tech, Mechanical Engineering
University of Kerala 1985 — 1990
B.Tech(Mechanical), Mechnical Engineering
Wipro BPO October 2012 - Present
Serco June 2009 - July 2012
Tech Mahindra (formerly Mahindra Satyam) January 2008 - June 2009
SITEL April 2006 - August 2007
IBM Global Services, Business Transformation Outsourcing July 2004 - March 2006
Sutherland Global Services February 2001 - June 2004
IBM India Limited 1996 - 2001
WIPRO Infotech Limited 1990 - 1996
Skills
Sales, Demand Generation, Positioning, BPO, Business Process, Solution Selling, Strategy, Customer Satisfaction, Relationship Management, Financial Services, Vendor Management, Outsourcing, Management, CRM, Business Development, IT Service Management, Program Management, Strategic Partnerships, Operations Management, Pre-sales, Service Delivery, Business Strategy, SaaS, Leadership, Sales Operations, Professional Services, New Business Development, Sales Process, Telecommunications, Direct Sales, ERP, Go-to-market Strategy, Solution Architecture, E-commerce, Team Management, Business Alliances, Offshoring, Transition Management, Business Transformation, Mobile Devices, Consulting, Business Intelligence, IT Strategy, Business Process..., Global Delivery, Business Analysis, Enterprise Software, Analysis, Risk Management, IT Outsourcing
Education
College of Engineering, Trivandrum 1985 — 1990
B.Tech, Mechanical Engineering
University of Kerala 1985 — 1990
B.Tech(Mechanical), Mechnical Engineering
Heather Silverman Heather Silverman's Sutherland Global Services Experience June 2012 - Present
Job Training Specialist at Sutherland Global Services
Industry Luxury Goods & Jewelry
Experience
Sutherland Global Services June 2012 - Present
Sutherland Global Services July 2011 - June 2012
Sutherland Global Services November 2009 - July 2011
Cornells Jewelers June 2004 - April 2009
Bear Workshop Eastview Mall May 2002 - May 2004
Upstate Disposal Services, Inc February 2000 - May 2001
World of Science, Inc August 1999 - September 2000
World of Science, Inc June 1997 - July 1999
Skills
Retail, Customer Service, Sales, Payroll, Management
Education
Gemological Institute of America 2005 — 2007
Graduate Gemologist, Gemology
Cornell University 1990 — 1995
Bachelor of Science, Atmospheric Sciences
Sutherland Global Services June 2012 - Present
Sutherland Global Services July 2011 - June 2012
Sutherland Global Services November 2009 - July 2011
Cornells Jewelers June 2004 - April 2009
Bear Workshop Eastview Mall May 2002 - May 2004
Upstate Disposal Services, Inc February 2000 - May 2001
World of Science, Inc August 1999 - September 2000
World of Science, Inc June 1997 - July 1999
Skills
Retail, Customer Service, Sales, Payroll, Management
Education
Gemological Institute of America 2005 — 2007
Graduate Gemologist, Gemology
Cornell University 1990 — 1995
Bachelor of Science, Atmospheric Sciences
Marcus Holloway Marcus Holloway's Sutherland Global Services Experience July 2009 - February 2011
Job Founder, CEO at FlashRate, LLC ✔Proven Leadership in Building Marketleading Businesses and Enterprise Value ✔
Industry Outsourcing/Offshoring
Experience
Capgemini October 2013 - May 2015
RoyaltyShare September 2011 - February 2013
Sutherland Global Services July 2009 - February 2011
Xerox April 2002 - August 2009
PwC 1996 - 2001
Skills
SaaS, Process Improvement, Operations Management, Start-ups, Product Management, Business Development, Project Management, Vendor Management, Cloud Computing, Leadership, Management, CRM, Team Leadership, Business Analysis, Change Management, Contract Negotiation, Business Process..., Program Management, Strategic Planning, Digital Media, Customer Service, Microsoft Office, Business Transformation, Strategy, BPO, Strategic Partnerships, Executive Management, Outsourcing, Management Consulting, Mergers, Venture Capital, E-commerce, Salesforce.com, Business Strategy, IT Strategy, Entrepreneurship, Mergers & Acquisitions, New Business Development, Finance, Sales, Consulting, Business Process, Cross-functional Team...
Education
Columbia Business School 1988 — 1989
Master of Business Administration (MBA), Finance, General
University of Virginia 1981 — 1985
Bachelor of Arts (B.A.), Economics
Mercersburg Academy 1980 — 1981
College Prep, Swimming
Capgemini October 2013 - May 2015
RoyaltyShare September 2011 - February 2013
Sutherland Global Services July 2009 - February 2011
Xerox April 2002 - August 2009
PwC 1996 - 2001
Skills
SaaS, Process Improvement, Operations Management, Start-ups, Product Management, Business Development, Project Management, Vendor Management, Cloud Computing, Leadership, Management, CRM, Team Leadership, Business Analysis, Change Management, Contract Negotiation, Business Process..., Program Management, Strategic Planning, Digital Media, Customer Service, Microsoft Office, Business Transformation, Strategy, BPO, Strategic Partnerships, Executive Management, Outsourcing, Management Consulting, Mergers, Venture Capital, E-commerce, Salesforce.com, Business Strategy, IT Strategy, Entrepreneurship, Mergers & Acquisitions, New Business Development, Finance, Sales, Consulting, Business Process, Cross-functional Team...
Education
Columbia Business School 1988 — 1989
Master of Business Administration (MBA), Finance, General
University of Virginia 1981 — 1985
Bachelor of Arts (B.A.), Economics
Mercersburg Academy 1980 — 1981
College Prep, Swimming
Jordan McLeod Jordan McLeod's Sutherland Global Services Experience October 2012 - Present
Job Experimentalist looking for Researchbased or Problemsolving position
Industry Research
Experience
Sutherland Global Services October 2012 - Present
Staples February 2008 - August 2012
Kelly Services May 2007 - July 2007
Corning Community College June 2006 - August 2006
SUNY Brockport October 2005 - May 2006
Corning Community College September 2003 - August 2004
Pierri's Branding Iron May 2003 - August 2003
Pierri's Branding Iron May 2002 - August 2002
Douglas J Baer May 2002 - August 2002
Chemung County Nursing Facility May 2001 - July 2001
Skills
Experimental Physics, Physics, Mathematics, Data Analysis, Experimental Analysis, Computer Repair, X-ray Diffraction..., Powder X-ray Diffraction, Microsoft Excel, Mathematica, Automotive Repair, PowerPoint, OneNote, VBA, HTML, Python, Java, C++, PHP, C, Digital Photography, Drafting, Maille, Networking, Microsoft Word, JavaScript, MIG welding, CSS, CAD/CAM, Programming, Testing, Troubleshooting, Customer Service, Technical Support, Technical Documentation
Education
State University of New York College at Brockport 2004 — 2012
Bachelor's degree, Physics
Corning Community College 2001 — 2004
Associate of Science, Mathematics and Science
Sutherland Global Services October 2012 - Present
Staples February 2008 - August 2012
Kelly Services May 2007 - July 2007
Corning Community College June 2006 - August 2006
SUNY Brockport October 2005 - May 2006
Corning Community College September 2003 - August 2004
Pierri's Branding Iron May 2003 - August 2003
Pierri's Branding Iron May 2002 - August 2002
Douglas J Baer May 2002 - August 2002
Chemung County Nursing Facility May 2001 - July 2001
Skills
Experimental Physics, Physics, Mathematics, Data Analysis, Experimental Analysis, Computer Repair, X-ray Diffraction..., Powder X-ray Diffraction, Microsoft Excel, Mathematica, Automotive Repair, PowerPoint, OneNote, VBA, HTML, Python, Java, C++, PHP, C, Digital Photography, Drafting, Maille, Networking, Microsoft Word, JavaScript, MIG welding, CSS, CAD/CAM, Programming, Testing, Troubleshooting, Customer Service, Technical Support, Technical Documentation
Education
State University of New York College at Brockport 2004 — 2012
Bachelor's degree, Physics
Corning Community College 2001 — 2004
Associate of Science, Mathematics and Science
Carly Matthews's Sutherland Global Services Experience January 2014 - Present
Job Customer Service Rep/Tech Support at Sutherland Global Services
Industry
Experience
Sutherland Global Services January 2014 - Present
The Home Depot December 2013 - March 2014
Kmart Corporation November 2013 - December 2013
Papillon July 2013 - October 2013
Canyon Flight Trading Co. July 2012 - July 2013
Skills
Getting The Job Done, Always Punctual, Customer Service, Customer Satisfaction, Proficient Typing Skills, Multi Tasking, Artistic Vision, Illustration, Airports, Patience, Cashiering
Education
College of Southern Nevada 2013 — 2013
Fine/Studio Arts, General
Sutherland Global Services January 2014 - Present
The Home Depot December 2013 - March 2014
Kmart Corporation November 2013 - December 2013
Papillon July 2013 - October 2013
Canyon Flight Trading Co. July 2012 - July 2013
Skills
Getting The Job Done, Always Punctual, Customer Service, Customer Satisfaction, Proficient Typing Skills, Multi Tasking, Artistic Vision, Illustration, Airports, Patience, Cashiering
Education
College of Southern Nevada 2013 — 2013
Fine/Studio Arts, General
AJ Gianni's Sutherland Global Services Experience August 2011 - June 2012
Job Graphic Designer at American Textile Company
Industry Graphic Design
Experience
American Textile Company February 2014 - Present
PureRED August 2012 - February 2014
Sutherland Global Services August 2011 - June 2012
Edinboro University of Pennsylvania 2011 - 2012
Chartwells August 2010 - August 2011
PepsiCo August 2010 - July 2011
Skills
Adobe Creative Suite, Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Wordpress, Screen Printing, Product Marketing, Apparel Graphics, Corporate Identity, Identity Systems, Logo Design, Magazine Design, Book Design, Graphic Design, Digital Photography, Adobe Lightroom, Photo Retouching, Film, Film Editing, Annual Report Design, Web Design, Advertising, Social Media Marketing, Banner Design, Promotional Design, Brochure Development, Freelance Graphics, Typography, Illustrator, Banners, Brochures, Mac, InDesign
Education
Edinboro University of Pennsylvania 2007 — 2011
BFA Applied, Media Arts; Graphic Design
Edinboro University of Pennsylvania
American Textile Company February 2014 - Present
PureRED August 2012 - February 2014
Sutherland Global Services August 2011 - June 2012
Edinboro University of Pennsylvania 2011 - 2012
Chartwells August 2010 - August 2011
PepsiCo August 2010 - July 2011
Skills
Adobe Creative Suite, Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Wordpress, Screen Printing, Product Marketing, Apparel Graphics, Corporate Identity, Identity Systems, Logo Design, Magazine Design, Book Design, Graphic Design, Digital Photography, Adobe Lightroom, Photo Retouching, Film, Film Editing, Annual Report Design, Web Design, Advertising, Social Media Marketing, Banner Design, Promotional Design, Brochure Development, Freelance Graphics, Typography, Illustrator, Banners, Brochures, Mac, InDesign
Education
Edinboro University of Pennsylvania 2007 — 2011
BFA Applied, Media Arts; Graphic Design
Edinboro University of Pennsylvania
Michael R. Barbato's Sutherland Global Services Experience March 2003 - April 2006
Job Substitute Educator at Spencerport Central School District
Industry Consumer Services
Experience
YMCA of Greater Rochester April 2014 - Present
Spencerport Central School District March 2014 - Present
Gates-Chili Central School District August 2013 - August 2014
Maid In Heaven Cleaning and Concierge May 2007 - May 2014
Sail on Carpet and Design Center May 2006 - May 2007
Sutherland Global Services March 2003 - April 2006
WHEC TV-10 2001 - 2006
Anthony Jordan Health Center November 2002 - February 2003
General Motors September 1989 - April 2002
Skills
Sales, Training, Lead Generation, Public Speaking, Time Management, Sales Process, Customer Service, Marketing, Business Development, Account Management, Call Centers, Coaching, New Business Development, Real Estate, Creative Writing, Acting, Resume Writing, Speech Writing, Organization, Production Meeting, Talent Acquisition, Image Consulting, Teaching, Event Planning, Leadership, Management
Education
State University of New York College at Brockport 1989 — 1991
Bachelor of Science, Major: Finance - Minor: Psychology, GPA: 3.0
Monroe Community College 1987 — 1989
Associates of Science, Business Administration and Management, GPA: 3.5
Cornell University
Industrial and Labor Relations Counselor Certification
United States Naval Technical Training Center
Supply and Fiscal Support School
University of Rochester and Monroe County Health Department
Health Education Counselor Certification
YMCA of Greater Rochester April 2014 - Present
Spencerport Central School District March 2014 - Present
Gates-Chili Central School District August 2013 - August 2014
Maid In Heaven Cleaning and Concierge May 2007 - May 2014
Sail on Carpet and Design Center May 2006 - May 2007
Sutherland Global Services March 2003 - April 2006
WHEC TV-10 2001 - 2006
Anthony Jordan Health Center November 2002 - February 2003
General Motors September 1989 - April 2002
Skills
Sales, Training, Lead Generation, Public Speaking, Time Management, Sales Process, Customer Service, Marketing, Business Development, Account Management, Call Centers, Coaching, New Business Development, Real Estate, Creative Writing, Acting, Resume Writing, Speech Writing, Organization, Production Meeting, Talent Acquisition, Image Consulting, Teaching, Event Planning, Leadership, Management
Education
State University of New York College at Brockport 1989 — 1991
Bachelor of Science, Major: Finance - Minor: Psychology, GPA: 3.0
Monroe Community College 1987 — 1989
Associates of Science, Business Administration and Management, GPA: 3.5
Cornell University
Industrial and Labor Relations Counselor Certification
United States Naval Technical Training Center
Supply and Fiscal Support School
University of Rochester and Monroe County Health Department
Health Education Counselor Certification
Julie (Sheehan) Alpert, PHR Julie (Sheehan) Alpert, PHR's Sutherland Global Services Experience April 2004 - April 2005
Job Director of Human Resources at UTC RETAIL
Industry Electrical/Electronic Manufacturing
Experience
UTC RETAIL December 2012 - Present
Terphane Ltda April 2011 - October 2012
Jamestown Container Corporation September 2009 - April 2011
Alstom Transport September 2007 - February 2009
Career Architect Consulting Services 2009 - 2009
Sutherland Global Services April 2004 - April 2005
Corning Incorporated 2001 - 2005
Cover-All Building Systems 1998 - 2001
Cover-All Building Systems 1998 - 2001
Skills
Talent Acquisition, Onboarding, Recruiting, Employee Relations, Human Resources, Personnel Management, Management, Time Management, Sales, Temporary Placement, Talent Management, Interviews, Employee Benefits, Applicant Tracking..., Deferred Compensation, Performance Management
Education
Corning Community College
UTC RETAIL December 2012 - Present
Terphane Ltda April 2011 - October 2012
Jamestown Container Corporation September 2009 - April 2011
Alstom Transport September 2007 - February 2009
Career Architect Consulting Services 2009 - 2009
Sutherland Global Services April 2004 - April 2005
Corning Incorporated 2001 - 2005
Cover-All Building Systems 1998 - 2001
Cover-All Building Systems 1998 - 2001
Skills
Talent Acquisition, Onboarding, Recruiting, Employee Relations, Human Resources, Personnel Management, Management, Time Management, Sales, Temporary Placement, Talent Management, Interviews, Employee Benefits, Applicant Tracking..., Deferred Compensation, Performance Management
Education
Corning Community College
Luckyanson Prak Luckyanson Prak's Sutherland Global Services Experience January 2007 - January 2008
Job Digital and Traditional Artist, Experienced Leader and Manager
Industry Animation
Experience
United States Marine Corps November 2011 - Present
United States Marine Corps May 2011 - September 2011
United States Marine Corps February 2011 - May 2011
United States Marine Corps November 2010 - February 2011
United States Marine Corps January 2009 - November 2010
Sutherland Global Services January 2007 - January 2008
Skills
Drawing, Digital Illustration, Digital Video, Digital Media, Painting, Digital Painting, Watercolor Illustration, Watercolor Artist, Animation, Character Animation, Vehicle Graphics, Conceptual Art, Military Operations, Military, Infantry Tactics, Cinematography, Logistics, International Relations, Maya, Command, Weapons, Marine Corps, Training, Weapons Handling, Operational Planning, Military Experience, Organizational..., Storyboarding, Computer Animation, Adobe Creative Suite, Small Unit Leadership, Video Games, Leadership
Education
Daemen College 2012 — 2015
Bachelor of Fine Arts (B.F.A.), Animation, Interactive Technology, Video Graphics and Special Effects
State University of New York College at Geneseo 2003 — 2006
BA, Political Science
Rochester Institute of Technology 2002 — 2003
Medical Illustration/Medical Illustrator
United States Marine Corps November 2011 - Present
United States Marine Corps May 2011 - September 2011
United States Marine Corps February 2011 - May 2011
United States Marine Corps November 2010 - February 2011
United States Marine Corps January 2009 - November 2010
Sutherland Global Services January 2007 - January 2008
Skills
Drawing, Digital Illustration, Digital Video, Digital Media, Painting, Digital Painting, Watercolor Illustration, Watercolor Artist, Animation, Character Animation, Vehicle Graphics, Conceptual Art, Military Operations, Military, Infantry Tactics, Cinematography, Logistics, International Relations, Maya, Command, Weapons, Marine Corps, Training, Weapons Handling, Operational Planning, Military Experience, Organizational..., Storyboarding, Computer Animation, Adobe Creative Suite, Small Unit Leadership, Video Games, Leadership
Education
Daemen College 2012 — 2015
Bachelor of Fine Arts (B.F.A.), Animation, Interactive Technology, Video Graphics and Special Effects
State University of New York College at Geneseo 2003 — 2006
BA, Political Science
Rochester Institute of Technology 2002 — 2003
Medical Illustration/Medical Illustrator
Joy Manlove's Sutherland Global Services Experience April 2011 - May 2011
Job Specialist at Connections of CNY
Industry Civic & Social Organization
Experience
Connections of CNY June 2013 - Present
Crossmarks February 2012 - July 2013
Sutherland Global Services April 2011 - May 2011
Wegmans August 2009 - October 2009
Wegmans Grocery Store- Bakery October 2008 - November 2008
Westcott Community Center August 2005 - August 2008
AmeriCorps*VISTA August 2005 - August 2008
Spaulding Support Services March 2002 - September 2005
Onondaga Community Living June 2002 - August 2005
ARC of Onondaga County January 2001 - August 2005
Skills
Non-profits, Community Outreach, Program Development, Fundraising, Volunteer Management, Grant Writing, Public Speaking, Event Planning, Research, Art, Spanish, Social Media, Teaching, Community Development, Editing, Microsoft Office
Education
College of Saint Benedict 1996 — 2000
Liberal Arts, Social Policy
College of St. Benedict/ St. John's University 1996 — 2000
Bachelor of Arts, Liberal Studies
Saint John's University 1996 — 2000
Liber, Social Policy
Connections of CNY June 2013 - Present
Crossmarks February 2012 - July 2013
Sutherland Global Services April 2011 - May 2011
Wegmans August 2009 - October 2009
Wegmans Grocery Store- Bakery October 2008 - November 2008
Westcott Community Center August 2005 - August 2008
AmeriCorps*VISTA August 2005 - August 2008
Spaulding Support Services March 2002 - September 2005
Onondaga Community Living June 2002 - August 2005
ARC of Onondaga County January 2001 - August 2005
Skills
Non-profits, Community Outreach, Program Development, Fundraising, Volunteer Management, Grant Writing, Public Speaking, Event Planning, Research, Art, Spanish, Social Media, Teaching, Community Development, Editing, Microsoft Office
Education
College of Saint Benedict 1996 — 2000
Liberal Arts, Social Policy
College of St. Benedict/ St. John's University 1996 — 2000
Bachelor of Arts, Liberal Studies
Saint John's University 1996 — 2000
Liber, Social Policy
Scott Chaverri Scott Chaverri's Sutherland Global Services Experience October 2008 - June 2011
Job Senior Financial Analyst at Amazon
Industry Internet
Experience
Amazon May 2013 - Present
Ortho Clinical Diagnostics June 2011 - May 2013
Johnson & Johnson June 2011 - May 2013
Sutherland Global Services October 2008 - June 2011
Citi - The Student Loan Corporation June 2007 - October 2008
Sutherland Global Services October 2005 - June 2007
Empire Valuation Consultants, LLC November 2004 - September 2005
Conifer Realty, LLC February 2004 - November 2004
Skills
Financial Reporting, Forecasting, Budgeting, Corporate Finance, Pricing, Financial Analysis, Financial Modeling, Excel, Valuation, Strategic Planning, Process Improvement, Business Strategy, Microsoft Office, Business Analysis, Business Planning, Word, Analysis, PowerPoint, Customer Service, Problem Solving, Operations Management, Team Building, Performance Management, P&L Management, Due Diligence, Marketing Strategy, Nutrition, Supplements, Food Supplements, Business Development, New Business Development, Product Development, Product Design, Sales Management, Salesforce.com, SAP, Lynx, Brand Developement, R&D, Microsoft Word, Accounting, Budgets, CRM, Leadership
Education
University of Rochester - William E. Simon Graduate School of Business Administration 2002 — 2004
MBA, Finance, Accounting, and Competitive and Organizational Strategy
Cornell University 1993 — 1997
BA, Psychology
Amazon May 2013 - Present
Ortho Clinical Diagnostics June 2011 - May 2013
Johnson & Johnson June 2011 - May 2013
Sutherland Global Services October 2008 - June 2011
Citi - The Student Loan Corporation June 2007 - October 2008
Sutherland Global Services October 2005 - June 2007
Empire Valuation Consultants, LLC November 2004 - September 2005
Conifer Realty, LLC February 2004 - November 2004
Skills
Financial Reporting, Forecasting, Budgeting, Corporate Finance, Pricing, Financial Analysis, Financial Modeling, Excel, Valuation, Strategic Planning, Process Improvement, Business Strategy, Microsoft Office, Business Analysis, Business Planning, Word, Analysis, PowerPoint, Customer Service, Problem Solving, Operations Management, Team Building, Performance Management, P&L Management, Due Diligence, Marketing Strategy, Nutrition, Supplements, Food Supplements, Business Development, New Business Development, Product Development, Product Design, Sales Management, Salesforce.com, SAP, Lynx, Brand Developement, R&D, Microsoft Word, Accounting, Budgets, CRM, Leadership
Education
University of Rochester - William E. Simon Graduate School of Business Administration 2002 — 2004
MBA, Finance, Accounting, and Competitive and Organizational Strategy
Cornell University 1993 — 1997
BA, Psychology
Byron Flemmings Byron Flemmings's Sutherland Global Services Experience March 2014 - February 2015
Job Healthcare Management Graduate
Industry Marketing and Advertising
Experience
Syracuse University August 2013 - Present
Match Converge (Formerly Convergence Marketing) April 2010 - Present
Sutherland Global Services March 2014 - February 2015
Express Employment Professionals June 2011 - September 2011
U.S. Census Bureau April 2010 - June 2010
Georgia Department of Corrections April 2008 - August 2009
Sanderson Farms April 2006 - April 2008
Skills
Customer Service, Scheduling, Word, Inventory Management, PowerPoint, Excel, Microsoft Excel, Microsoft Word, Management, Teamwork, Software Documentation, Outlook, Process Scheduler, Data Entry, Time Management, Customer Satisfaction, Training, Windows, Team Leadership, Team Building, Leadership, Interviews, Employee Relations
Education
Colorado Technical University 2012 — 2013
Bachelor of Science (BS), Healthcare Management, 3.96
Colorado Technical University 2010 — 2012
Associate of Science (AS), Medical Billing and Coding, 3.92
Syracuse University August 2013 - Present
Match Converge (Formerly Convergence Marketing) April 2010 - Present
Sutherland Global Services March 2014 - February 2015
Express Employment Professionals June 2011 - September 2011
U.S. Census Bureau April 2010 - June 2010
Georgia Department of Corrections April 2008 - August 2009
Sanderson Farms April 2006 - April 2008
Skills
Customer Service, Scheduling, Word, Inventory Management, PowerPoint, Excel, Microsoft Excel, Microsoft Word, Management, Teamwork, Software Documentation, Outlook, Process Scheduler, Data Entry, Time Management, Customer Satisfaction, Training, Windows, Team Leadership, Team Building, Leadership, Interviews, Employee Relations
Education
Colorado Technical University 2012 — 2013
Bachelor of Science (BS), Healthcare Management, 3.96
Colorado Technical University 2010 — 2012
Associate of Science (AS), Medical Billing and Coding, 3.92
Dobrina Gogova Dobrina Gogova's Sutherland Global Services Experience February 2009 - July 2011
Job Consultant at The World Bank
Industry Public Policy
Experience
The World Bank June 2012 - Present
Columbia University July 2011 - July 2012
Sutherland Global Services February 2009 - July 2011
Sutherland Global Services November 2007 - February 2009
European Commission 2007 - 2007
InvestBulgaria Agency 2005 - 2007
Skills
Policy Analysis, Economics, Government, Project Management, Public Policy, Research, Stata, Strategy, Data Analysis, International..., Program Management
Education
Columbia University in the City of New York 2011 — 2012
MPA, Economic Policy Management
The World Bank June 2012 - Present
Columbia University July 2011 - July 2012
Sutherland Global Services February 2009 - July 2011
Sutherland Global Services November 2007 - February 2009
European Commission 2007 - 2007
InvestBulgaria Agency 2005 - 2007
Skills
Policy Analysis, Economics, Government, Project Management, Public Policy, Research, Stata, Strategy, Data Analysis, International..., Program Management
Education
Columbia University in the City of New York 2011 — 2012
MPA, Economic Policy Management
Larry D. Barrow Larry D. Barrow's Sutherland Global Services Experience August 2014 - Present
Job Consultant: Business Operations
Industry Insurance
Experience
TEKsystems August 2014 - Present
Sutherland Global Services August 2014 - Present
Rain Bird 2011 - September 2012
Rheem Manufacturing December 2004 - March 2011
T-Mobile August 2003 - December 2004
AmerisourceBergen August 2000 - August 2003
Raytheon July 1996 - August 2000
UniCom Data Systems January 1992 - July 1996
United States Air Force November 1978 - September 1992
Skills
Leadership, Management, Process Improvement, Business Strategy, Six Sigma, Call Centers, CRM, Strategic Planning, Marketing Strategy, Customer Service, Project Management, Forecasting, Budgets, Marketing, Retail, Sales, Cross-functional Team..., Team Management, Vendor Management, Microsoft Excel, Product Development, Negotiation, PowerPoint, New Business Development, FMCG, Team Building, MS SQL, Borland Delphi, Public Speaking, Non-profit Leadership, Performance Metrics, Lean Manufacturing, Data Analysis, Databases, Voice of the Customer, Call Center Development, Call Center..., training, Public Relations, SaaS, Contract Negotiation, Contract Management, Oracle Reports, Informix, Cloud Computing, Manufacturing, Continuous Improvement, Strategy, Training
Education
Colorado Technical University 2004 — 2005
Master of Science (MS), Management
Excelsior College 1990 — 1999
Bachelor of Science (BS), Management Information Systems, General
TEKsystems August 2014 - Present
Sutherland Global Services August 2014 - Present
Rain Bird 2011 - September 2012
Rheem Manufacturing December 2004 - March 2011
T-Mobile August 2003 - December 2004
AmerisourceBergen August 2000 - August 2003
Raytheon July 1996 - August 2000
UniCom Data Systems January 1992 - July 1996
United States Air Force November 1978 - September 1992
Skills
Leadership, Management, Process Improvement, Business Strategy, Six Sigma, Call Centers, CRM, Strategic Planning, Marketing Strategy, Customer Service, Project Management, Forecasting, Budgets, Marketing, Retail, Sales, Cross-functional Team..., Team Management, Vendor Management, Microsoft Excel, Product Development, Negotiation, PowerPoint, New Business Development, FMCG, Team Building, MS SQL, Borland Delphi, Public Speaking, Non-profit Leadership, Performance Metrics, Lean Manufacturing, Data Analysis, Databases, Voice of the Customer, Call Center Development, Call Center..., training, Public Relations, SaaS, Contract Negotiation, Contract Management, Oracle Reports, Informix, Cloud Computing, Manufacturing, Continuous Improvement, Strategy, Training
Education
Colorado Technical University 2004 — 2005
Master of Science (MS), Management
Excelsior College 1990 — 1999
Bachelor of Science (BS), Management Information Systems, General
Jazmine Bohanon's Sutherland Global Services Experience June 2014 - October 2014
Job Technical Support at Sutherland Global Services
Industry
Experience
Sutherland Global Services June 2014 - October 2014
S & P Data February 2014 - April 2014
KeyBank November 2013 - January 2014
Safeguard Properties April 2013 - June 2013
Time Warner Cable November 2012 - January 2013
Alliance Staffing Solutions - TriMark SSKemp July 2012 - August 2012
Fleet Response November 2011 - January 2012
Wal-Mart February 2009 - July 2010
Cleveland Public Library March 2007 - August 2008
Skills
Organizational Behavior, Typing 52 WPM, Microsoft Office..., Multitasking Skills, Multi-line Phone, Customer Service, Office Equipment
Education
Bryant and Stratton College 2012 — 2015
Associate's degree, Business Administration, Management and Operations
Cuyahoga Community College 2009 — 2012
Sutherland Global Services June 2014 - October 2014
S & P Data February 2014 - April 2014
KeyBank November 2013 - January 2014
Safeguard Properties April 2013 - June 2013
Time Warner Cable November 2012 - January 2013
Alliance Staffing Solutions - TriMark SSKemp July 2012 - August 2012
Fleet Response November 2011 - January 2012
Wal-Mart February 2009 - July 2010
Cleveland Public Library March 2007 - August 2008
Skills
Organizational Behavior, Typing 52 WPM, Microsoft Office..., Multitasking Skills, Multi-line Phone, Customer Service, Office Equipment
Education
Bryant and Stratton College 2012 — 2015
Associate's degree, Business Administration, Management and Operations
Cuyahoga Community College 2009 — 2012
Erin Sleight's Sutherland Global Services Experience June 2015 - Present
Job Analyst
Industry Information Services
Experience
Sutherland Global Services June 2015 - Present
Xerox December 2014 - June 2015
Superior Group May 2013 - December 2014
Superior Group October 2011 - April 2013
Axzo Press, LLC April 2011 - September 2011
Superior Group November 2009 - April 2011
The OMNI Group March 2009 - June 2009
JPMorgan Chase June 2006 - March 2009
Skills
Analysis, Technical Requirements, Business Process Design, Business Requirements, Vendor Management, Process Improvement, Business Analysis, Microsoft Office, Visio, Customer Service, Microsoft Excel, Data Analysis, Leadership, Training, Banking, Business Process..., Project Management, Forecasting, Outlook, Macro, Access, Hands-on Training, Microsoft Word, PowerPoint, SQL, Cognos, KPI Reports, KPI Dashboards, Metrics Reporting, Metric Development, Quality testing, Quarterly business..., Trending, Cognos programmer, Cognos report writer, Documentation, Mentoring, YellowFin, WebFOCUS, IBI Webfocus, Business Intelligence, Business Process, Analytics, CRM, Management
Education
Brevard Community College
Associate of Arts, Legal Studies, General
Sutherland Global Services June 2015 - Present
Xerox December 2014 - June 2015
Superior Group May 2013 - December 2014
Superior Group October 2011 - April 2013
Axzo Press, LLC April 2011 - September 2011
Superior Group November 2009 - April 2011
The OMNI Group March 2009 - June 2009
JPMorgan Chase June 2006 - March 2009
Skills
Analysis, Technical Requirements, Business Process Design, Business Requirements, Vendor Management, Process Improvement, Business Analysis, Microsoft Office, Visio, Customer Service, Microsoft Excel, Data Analysis, Leadership, Training, Banking, Business Process..., Project Management, Forecasting, Outlook, Macro, Access, Hands-on Training, Microsoft Word, PowerPoint, SQL, Cognos, KPI Reports, KPI Dashboards, Metrics Reporting, Metric Development, Quality testing, Quarterly business..., Trending, Cognos programmer, Cognos report writer, Documentation, Mentoring, YellowFin, WebFOCUS, IBI Webfocus, Business Intelligence, Business Process, Analytics, CRM, Management
Education
Brevard Community College
Associate of Arts, Legal Studies, General
Ida Mancha's Sutherland Global Services Experience January 2014 - Present
Job Federal Order Mgmnt Quality Auditor at Sutherland Global Services
Industry Computer Hardware
Experience
Sutherland Global Services January 2014 - Present
Dell January 2011 - Present
Dell May 2009 - December 2010
Dell May 2005 - May 2009
Dell February 2002 - May 2006
Dell Financal Services August 2000 - February 2002
Interim/Dell July 1998 - May 2000
Skills
Accounts Payable, Accounts Receivable, Collections, Tax, Customer Service, Forecasting, Audit, Excel, Invoicing, Outlook, Metrics, Internal Controls, Process Improvement, People Management, Auditing, Internal Audit, Consolidation, Compliance, Oracle Financials, Software Documentation, Microsoft Excel
Education
El Paso Community College 1979 — 1981
No, Accounting
El Paso Community College
El Paso Community College
Sutherland Global Services January 2014 - Present
Dell January 2011 - Present
Dell May 2009 - December 2010
Dell May 2005 - May 2009
Dell February 2002 - May 2006
Dell Financal Services August 2000 - February 2002
Interim/Dell July 1998 - May 2000
Skills
Accounts Payable, Accounts Receivable, Collections, Tax, Customer Service, Forecasting, Audit, Excel, Invoicing, Outlook, Metrics, Internal Controls, Process Improvement, People Management, Auditing, Internal Audit, Consolidation, Compliance, Oracle Financials, Software Documentation, Microsoft Excel
Education
El Paso Community College 1979 — 1981
No, Accounting
El Paso Community College
El Paso Community College
Chris Blansett Chris Blansett's Sutherland Global Services Experience April 2013 - August 2014
Job Nursery & Bulk Delivery Driver
Industry Transportation/Trucking/Railroad
Experience
Chuck Hafner's Farmers Market April 2015 - Present
Colonial Life September 2014 - April 2015
Sutherland Global Services April 2013 - August 2014
American Red Cross of Central New York February 2011 - September 2012
American Red Cross of Central New York March 2010 - February 2011
American Red Cross Central New York Region 2011 - 2011
American Red Cross of Central New York 2010 - 2011
American Red Cross of Central New York 2001 - 2011
Skills
Project Planning, Training, Volunteer Management, Project Management, Presenting, Volunteer Recruiting, Event Planning, Quality Assurance, Interagency Coordination, Employee Training, Train the Trainer, Interviews, Event Coordination, Event Management, First Aid, Cpr Certified, Community Development, Public Relations, Nonprofits, Preparedness, Social Media, Public Speaking, Grant Writing, Teaching, Community Outreach, Disaster Recovery
Education
Columbia College 2003 — 2007
BA, History
Onondaga Community College
Chuck Hafner's Farmers Market April 2015 - Present
Colonial Life September 2014 - April 2015
Sutherland Global Services April 2013 - August 2014
American Red Cross of Central New York February 2011 - September 2012
American Red Cross of Central New York March 2010 - February 2011
American Red Cross Central New York Region 2011 - 2011
American Red Cross of Central New York 2010 - 2011
American Red Cross of Central New York 2001 - 2011
Skills
Project Planning, Training, Volunteer Management, Project Management, Presenting, Volunteer Recruiting, Event Planning, Quality Assurance, Interagency Coordination, Employee Training, Train the Trainer, Interviews, Event Coordination, Event Management, First Aid, Cpr Certified, Community Development, Public Relations, Nonprofits, Preparedness, Social Media, Public Speaking, Grant Writing, Teaching, Community Outreach, Disaster Recovery
Education
Columbia College 2003 — 2007
BA, History
Onondaga Community College
Ravi Prakash Arunachalam Ravi Prakash Arunachalam's Sutherland Global Services Experience June 2004 - September 2004
Job Systems Engineer at DataComm Networks, Inc.
Industry Information Technology and Services
Experience
DataComm Networks, Inc. October 2012 - Present
Unisys Global Services June 2005 - August 2011
Slash Support India Private Limited September 2004 - May 2005
Sutherland Global Services June 2004 - September 2004
Skills
Service Delivery, CRM, Computer Network..., Troubleshooting, Switches, Routers, Technical Support, IT Service Management, Vendor Management, Network Administration, Resource Management, Network Performance..., Networking, Pre-sales, Team Leadership, Cisco Technologies, SharePoint, Business Analysis, ITIL, Requirements Analysis, Data Center
Education
Drexel University - LeBow College of Business 2011 — 2012
MBA, Business
University of Madras 2000 — 2004
B.E, Electrical and Electronics
DataComm Networks, Inc. October 2012 - Present
Unisys Global Services June 2005 - August 2011
Slash Support India Private Limited September 2004 - May 2005
Sutherland Global Services June 2004 - September 2004
Skills
Service Delivery, CRM, Computer Network..., Troubleshooting, Switches, Routers, Technical Support, IT Service Management, Vendor Management, Network Administration, Resource Management, Network Performance..., Networking, Pre-sales, Team Leadership, Cisco Technologies, SharePoint, Business Analysis, ITIL, Requirements Analysis, Data Center
Education
Drexel University - LeBow College of Business 2011 — 2012
MBA, Business
University of Madras 2000 — 2004
B.E, Electrical and Electronics
Gary Eakin Gary Eakin's Sutherland Global Services Experience March 2011 - Present
Job Director, Strategic Mortgage Solutions
Industry Financial Services
Experience
Sutherland Global Services March 2011 - Present
Accenture Credit Services (FKA - Zenta) January 2010 - March 2011
PHH Mortgage 2006 - November 2009
PHH Mortgage 2001 - 2006
PHH Mortgage 2000 - 2001
PHH Mortgage 1999 - 2000
PHH Mortgage 1999 - 1999
PHH Mortgage 1997 - 1999
United States Air Force 1991 - 1995
Skills
Business Development, Contract Negotiation, Training, Strategy, CRM, Leadership, Budgets, Sales Analysis, Sales Management, Marketing, Mortgage Lending, Sales, Quality Assurance, Marketing Strategy, Account Management, Analysis, Relationship Management, Sales Process, Credit, Banking, Customer Satisfaction, Sales Operations, Vendor Management, Operations Management, Management, Project Planning, Loans, Process Improvement, Outsourcing, Customer Retention, Call Centers, Customer Service, Selling, Team Building, Salesforce.com, Security
Education
Community College of the Air Force 1993 — 1996
General
Sutherland Global Services March 2011 - Present
Accenture Credit Services (FKA - Zenta) January 2010 - March 2011
PHH Mortgage 2006 - November 2009
PHH Mortgage 2001 - 2006
PHH Mortgage 2000 - 2001
PHH Mortgage 1999 - 2000
PHH Mortgage 1999 - 1999
PHH Mortgage 1997 - 1999
United States Air Force 1991 - 1995
Skills
Business Development, Contract Negotiation, Training, Strategy, CRM, Leadership, Budgets, Sales Analysis, Sales Management, Marketing, Mortgage Lending, Sales, Quality Assurance, Marketing Strategy, Account Management, Analysis, Relationship Management, Sales Process, Credit, Banking, Customer Satisfaction, Sales Operations, Vendor Management, Operations Management, Management, Project Planning, Loans, Process Improvement, Outsourcing, Customer Retention, Call Centers, Customer Service, Selling, Team Building, Salesforce.com, Security
Education
Community College of the Air Force 1993 — 1996
General
Fred L. Johnson II Fred L. Johnson II's Sutherland Global Services Experience 2003 - 2007
Job HR Director with RSI/Exec Search SME at Recruitability
Industry Telecommunications
Experience
RSI/Frontier/Dish Rochester April 2010 - Present
Recruitability April 2009 - Present
Datrose February 2008 - April 2009
Confidential 2007 - 2008
Sutherland Global Services 2003 - 2007
Education
Cornell University 2008 — 2009
ILR HR CRT, Labor Relations/ HR Policies
RSI/Frontier/Dish Rochester April 2010 - Present
Recruitability April 2009 - Present
Datrose February 2008 - April 2009
Confidential 2007 - 2008
Sutherland Global Services 2003 - 2007
Education
Cornell University 2008 — 2009
ILR HR CRT, Labor Relations/ HR Policies
Larry Perrault Larry Perrault's Sutherland Global Services Experience November 2009 - May 2010
Job Computer Support Specialist
Industry Computer Software
Experience
Sutherland Global Services November 2009 - May 2010
Practical Instrument Electronics, Inc. August 2006 - July 2008
Sutherland Global Services December 2005 - August 2006
Qualitrol, LLC August 2005 - November 2005
Pulsafeeder, Inc. September 1995 - September 2003
Intrac Systems, Inc. February 1993 - August 1995
Acu-Rite, Inc. January 1986 - November 1992
Computer Consoles, Inc. September 1978 - August 1985
Education
Boces 2 2009 — 2009
Computer Support Specialist
County College of Morris 1971 — 1973
AAS CS, Computer Science
Sutherland Global Services November 2009 - May 2010
Practical Instrument Electronics, Inc. August 2006 - July 2008
Sutherland Global Services December 2005 - August 2006
Qualitrol, LLC August 2005 - November 2005
Pulsafeeder, Inc. September 1995 - September 2003
Intrac Systems, Inc. February 1993 - August 1995
Acu-Rite, Inc. January 1986 - November 1992
Computer Consoles, Inc. September 1978 - August 1985
Education
Boces 2 2009 — 2009
Computer Support Specialist
County College of Morris 1971 — 1973
AAS CS, Computer Science
Rick Spearman Rick Spearman's Sutherland Global Services Experience May 2002 - May 2003
Job Attended Tompkins Cortland Community College
Industry Computer & Network Security
Experience
Ithaca College October 2003 - September 2013
Sutherland Global Services May 2002 - May 2003
Education
Tompkins Cortland Community College 2014 — 2015
Associate’s Degree, Cyber/Computer Forensics and Counterterrorism, 3.0
Tompkins Cortland Community College 2013 — 2014
Associate’s Degree, Liberal Arts and Sciences, General Studies and Humanities, 3.0
Coleman College 2000 — 2001
Certificate in Computer Applications and Networks, Network and System Administration/Administrator, 3.9
Ithaca College October 2003 - September 2013
Sutherland Global Services May 2002 - May 2003
Education
Tompkins Cortland Community College 2014 — 2015
Associate’s Degree, Cyber/Computer Forensics and Counterterrorism, 3.0
Tompkins Cortland Community College 2013 — 2014
Associate’s Degree, Liberal Arts and Sciences, General Studies and Humanities, 3.0
Coleman College 2000 — 2001
Certificate in Computer Applications and Networks, Network and System Administration/Administrator, 3.9
Arlene Schurkus Arlene Schurkus's Sutherland Global Services Experience August 2013 - February 2015
Job Residential Councilor, Heritage Christian Services.
Industry Mental Health Care
Experience
Heritage Christian Services May 2015 - Present
Walgreens November 2013 - July 2015
Sutherland Global Services August 2013 - February 2015
Skills
Term Life Insurance, Life Insurance, Health Insurance, Customer Service, Insurance, Leadership, Long-term Care
Education
Erie Community College 2008 — 2011
Associate's degree, Social Sciences
Heritage Christian Services May 2015 - Present
Walgreens November 2013 - July 2015
Sutherland Global Services August 2013 - February 2015
Skills
Term Life Insurance, Life Insurance, Health Insurance, Customer Service, Insurance, Leadership, Long-term Care
Education
Erie Community College 2008 — 2011
Associate's degree, Social Sciences
Janina Santiago- Agaton Janina Santiago- Agaton's Sutherland Global Services Experience January 2011 - June 2012
Job Owner and designer
Industry Apparel & Fashion
Experience
Jillicious charms and accessories October 2011 - Present
Sutherland Global Services January 2011 - June 2012
Skills
Customer Service, Photoshop, Call Centers, Microsoft Office, Customer Satisfaction, Photography, Technical Support, Customer Experience, Management, Microsoft Excel, Strategic Planning
Education
El Paso Community College 2014 — 2015
Nursing
San Beda College 2004 — 2007
Bachelor of Science (BS), Bachelors of Science in Nursing
University of Hawaii-West Oahu
Nursing
Jillicious charms and accessories October 2011 - Present
Sutherland Global Services January 2011 - June 2012
Skills
Customer Service, Photoshop, Call Centers, Microsoft Office, Customer Satisfaction, Photography, Technical Support, Customer Experience, Management, Microsoft Excel, Strategic Planning
Education
El Paso Community College 2014 — 2015
Nursing
San Beda College 2004 — 2007
Bachelor of Science (BS), Bachelors of Science in Nursing
University of Hawaii-West Oahu
Nursing
Knowledge Walker's Sutherland Global Services Experience November 2003 - October 2005
Job Senior Account Executive at Solid Commerce
Industry Information Technology and Services
Experience
Solid Commerce August 2014 - Present
AutoMate a division of HelpSystems, LLC February 2014 - August 2014
TOMS May 2011 - November 2013
j2 Global August 2009 - April 2011
Myspace January 2008 - July 2009
Destiny USA October 2005 - October 2006
Sutherland Global Services November 2003 - October 2005
Skills
Customer Service, Quality Assurance, Leadership, Management, Training, Customer Satisfaction, Time Management, Troubleshooting, E-commerce, Social Networking, Customer Experience, Technical Support, Process Improvement, Inventory Management, Regression Testing, Test Cases, Help Desk Support, JIRA, Reporting & Analysis, Account Management, Social Media, Microsoft Excel, Microsoft Office, QA Engineering, Outlook, SAP, Salesforce.com, Coaching, Team Building, UPS Worldship, Magento, eBay API, Amazon Web Services..., Order Fulfillment, FTP, Public Speaking, QuickBooks
Education
El Camino College 2009 — 2010
Information Technology
George W Fowler High School 1998 — 2002
High School Diploma, General
Solid Commerce August 2014 - Present
AutoMate a division of HelpSystems, LLC February 2014 - August 2014
TOMS May 2011 - November 2013
j2 Global August 2009 - April 2011
Myspace January 2008 - July 2009
Destiny USA October 2005 - October 2006
Sutherland Global Services November 2003 - October 2005
Skills
Customer Service, Quality Assurance, Leadership, Management, Training, Customer Satisfaction, Time Management, Troubleshooting, E-commerce, Social Networking, Customer Experience, Technical Support, Process Improvement, Inventory Management, Regression Testing, Test Cases, Help Desk Support, JIRA, Reporting & Analysis, Account Management, Social Media, Microsoft Excel, Microsoft Office, QA Engineering, Outlook, SAP, Salesforce.com, Coaching, Team Building, UPS Worldship, Magento, eBay API, Amazon Web Services..., Order Fulfillment, FTP, Public Speaking, QuickBooks
Education
El Camino College 2009 — 2010
Information Technology
George W Fowler High School 1998 — 2002
High School Diploma, General
Alena Kroupnik, CHRP/CRHA's Sutherland Global Services Experience September 2011 - May 2012
Job Human Resources Manager at Spafax
Industry Human Resources
Experience
Spafax April 2015 - Present
Deluxe Entertainment Services Group May 2013 - April 2015
The Setai May 2012 - April 2013
Sutherland Global Services September 2011 - May 2012
Career Management Services September 2008 - May 2009
Neurosurgery and Physiotherapy, Montreal General Hospital 2007 - 2008
Skills
Contract Recruitment, Generalist, Outsourcing Management, Applicant Tracking..., ADP HRB, PeopleSoft, iCIMS, HRIS, I-9 Compliance, Exit Interviews, Workers Compensation, Background Checks, Drug Testing, HR Policies, Personnel Management, Recruiting, Payroll, Human Resources, Interviews, Employee Relations, ADP Payroll, ADP ReportSmith, Benefits Administration, Budget Forecasts, Temporary Placement, Training, New Hire Orientations, Resume Writing, Labor Relations, Hiring, Employment Law, Job Fairs, Onboarding, Deferred Compensation
Education
McGill University 2010 — 2011
Graduate Certificate, Management
John Molson School of Business, Concordia University 2006 — 2009
Bachelor of Commerce, Human Resource Management
Dawson College 2004 — 2006
DEC, Commerce
Spafax April 2015 - Present
Deluxe Entertainment Services Group May 2013 - April 2015
The Setai May 2012 - April 2013
Sutherland Global Services September 2011 - May 2012
Career Management Services September 2008 - May 2009
Neurosurgery and Physiotherapy, Montreal General Hospital 2007 - 2008
Skills
Contract Recruitment, Generalist, Outsourcing Management, Applicant Tracking..., ADP HRB, PeopleSoft, iCIMS, HRIS, I-9 Compliance, Exit Interviews, Workers Compensation, Background Checks, Drug Testing, HR Policies, Personnel Management, Recruiting, Payroll, Human Resources, Interviews, Employee Relations, ADP Payroll, ADP ReportSmith, Benefits Administration, Budget Forecasts, Temporary Placement, Training, New Hire Orientations, Resume Writing, Labor Relations, Hiring, Employment Law, Job Fairs, Onboarding, Deferred Compensation
Education
McGill University 2010 — 2011
Graduate Certificate, Management
John Molson School of Business, Concordia University 2006 — 2009
Bachelor of Commerce, Human Resource Management
Dawson College 2004 — 2006
DEC, Commerce
Denise (Mates) Canarutto Denise (Mates) Canarutto's Sutherland Global Services Experience September 2013 - December 2014
Job Freelancer at ProVillage, Inc.
Industry Consumer Services
Experience
Amazon November 2014 - Present
ProVillage, Inc. July 2014 - Present
Sutherland Global Services September 2013 - December 2014
ACTIVE Network June 2013 - September 2013
U.S. Department of Homeland Security, Transportation Security Administration August 2002 - September 2012
Skills
Computer Literate, Customer Service, Government, Microsoft Office, Policy, Microsoft Word, Microsoft Excel, PowerPoint, Outlook, Team Building, Leadership, Public Speaking, Data Entry, Program Management, Strategic Planning, Security, Supervisory Skills, Call Centers, Training, Management, Team Leadership
Education
Post University 2014 — 2016
Bachelor's Degree, Business, Management, Marketing, and Related Support Services
Everest University-Brandon 2012 — 2014
Associate's Degree, Business Administration and Management, General
Amazon November 2014 - Present
ProVillage, Inc. July 2014 - Present
Sutherland Global Services September 2013 - December 2014
ACTIVE Network June 2013 - September 2013
U.S. Department of Homeland Security, Transportation Security Administration August 2002 - September 2012
Skills
Computer Literate, Customer Service, Government, Microsoft Office, Policy, Microsoft Word, Microsoft Excel, PowerPoint, Outlook, Team Building, Leadership, Public Speaking, Data Entry, Program Management, Strategic Planning, Security, Supervisory Skills, Call Centers, Training, Management, Team Leadership
Education
Post University 2014 — 2016
Bachelor's Degree, Business, Management, Marketing, and Related Support Services
Everest University-Brandon 2012 — 2014
Associate's Degree, Business Administration and Management, General
Kaasha Saini Kaasha Saini's Sutherland Global Services Experience May 2013 - August 2013
Job Analyst at Bank of America Merrill Lynch
Industry
Experience
Bank of America Merrill Lynch June 2014 - August 2014
Sutherland Global Services May 2013 - August 2013
Optima Financial Group December 2012 - January 2013
Advanced Computer Innovations, Inc. July 2012 - August 2012
Skills
Microsoft Excel, R Statistical Software, Java, Stata
Education
Cornell University 2011 — 2015
Bachelor of Science, Applied Economics & Management, and Biometry & Statistics (Double Major)
Pittsford Sutherland High School 2007 — 2011
Bank of America Merrill Lynch June 2014 - August 2014
Sutherland Global Services May 2013 - August 2013
Optima Financial Group December 2012 - January 2013
Advanced Computer Innovations, Inc. July 2012 - August 2012
Skills
Microsoft Excel, R Statistical Software, Java, Stata
Education
Cornell University 2011 — 2015
Bachelor of Science, Applied Economics & Management, and Biometry & Statistics (Double Major)
Pittsford Sutherland High School 2007 — 2011
Dustin R. Olson (CRE-NNN)'s Sutherland Global Services Experience May 2007 - March 2008
Job Net Leased Retail Brokerage Driven by Real Time Market Data & Cap Rates. SaleLeasebacks, Build to Suits, 1031 Exchanges
Industry Commercial Real Estate
Experience
Marcus & Millichap December 2012 - Present
Timm Medical Inc. March 2008 - December 2012
Timm Medical Technologies March 2008 - December 2012
Timm Medical Technologies June 2010 - April 2012
Timm Medical Technologies March 2008 - June 2010
Sutherland Global Services May 2007 - March 2008
Sutherland Global Services December 2005 - May 2007
Sutherland Global Services: suth.com December 2005 - May 2007
Skills
Sales, Sales Operations, Leadership, Management, Selling, New Business Development, Training, Sales Management, Commercial Real Estate, Real Estate Development, Real Estate Transactions, Marketing Strategy, Investment Properties, Strategy, Real Estate, Commercial Real Estate..., Retail Sales, Team Leadership, Investment Strategies, Consulting, Brokerage, Sale-Leaseback, Shopping Centers, 1031 Exchanges, Build to Suit, Commercial Real Estate..., Commercial Real Estate..., Real Estate Marketing, Real Property, Brokers, Retail Brokerage, Single Tenant, Negotiation, Media Psychology, Driving Results, Investment Advisory, Investment Sales, Investments, Real Estate Economics, Corporate Real Estate, Puppies, Problem Solving, Sales Motivation, Performance Motivation, Helping Clients Succeed, Inspiring Leadership, Leading Positive Change, Consultative Selling, Martial Arts, Puzzles
Education
Colorado State University 2000 — 2005
Bachelor's Degree, Design and Visual Communications
Penfield High School 1996 — 2000
Marcus & Millichap December 2012 - Present
Timm Medical Inc. March 2008 - December 2012
Timm Medical Technologies March 2008 - December 2012
Timm Medical Technologies June 2010 - April 2012
Timm Medical Technologies March 2008 - June 2010
Sutherland Global Services May 2007 - March 2008
Sutherland Global Services December 2005 - May 2007
Sutherland Global Services: suth.com December 2005 - May 2007
Skills
Sales, Sales Operations, Leadership, Management, Selling, New Business Development, Training, Sales Management, Commercial Real Estate, Real Estate Development, Real Estate Transactions, Marketing Strategy, Investment Properties, Strategy, Real Estate, Commercial Real Estate..., Retail Sales, Team Leadership, Investment Strategies, Consulting, Brokerage, Sale-Leaseback, Shopping Centers, 1031 Exchanges, Build to Suit, Commercial Real Estate..., Commercial Real Estate..., Real Estate Marketing, Real Property, Brokers, Retail Brokerage, Single Tenant, Negotiation, Media Psychology, Driving Results, Investment Advisory, Investment Sales, Investments, Real Estate Economics, Corporate Real Estate, Puppies, Problem Solving, Sales Motivation, Performance Motivation, Helping Clients Succeed, Inspiring Leadership, Leading Positive Change, Consultative Selling, Martial Arts, Puzzles
Education
Colorado State University 2000 — 2005
Bachelor's Degree, Design and Visual Communications
Penfield High School 1996 — 2000
Lyuba Georgieva Lyuba Georgieva's Sutherland Global Services Experience September 2010 - September 2011
Job Business Analyst at TINQIN
Industry Insurance
Experience
TINQIN May 2015 - Present
Private company June 2013 - May 2015
Pentagon Interactive May 2012 - April 2013
Sutherland Global Services September 2010 - September 2011
Embassy of Lybia, Bulgaria August 2010 - September 2010
Skills
Market Research, Team Management, Translation, Management, English, Analysis, Business Analysis, Research, Social Media, Team Leadership
Education
Institut national des Langues et Civilisations orientales 2011 — 2012
University Scolarship - Erasmus, Arab studies
Damascus University 2010 — 2010
Arabic language
Sofia university "Sv. Kliment Ohridski",Sofia 2006 — 2010
TINQIN May 2015 - Present
Private company June 2013 - May 2015
Pentagon Interactive May 2012 - April 2013
Sutherland Global Services September 2010 - September 2011
Embassy of Lybia, Bulgaria August 2010 - September 2010
Skills
Market Research, Team Management, Translation, Management, English, Analysis, Business Analysis, Research, Social Media, Team Leadership
Education
Institut national des Langues et Civilisations orientales 2011 — 2012
University Scolarship - Erasmus, Arab studies
Damascus University 2010 — 2010
Arabic language
Sofia university "Sv. Kliment Ohridski",Sofia 2006 — 2010
Tanya Gateva's Sutherland Global Services Experience June 2014 - July 2015
Job Web and Print Editor at border concepts GmbH
Industry Media Production
Experience
border concepts GmbH 2015 - Present
Sutherland Global Services June 2014 - July 2015
MoneyGram International September 2013 - April 2014
BULGARIAN NATIONAL TELEVISION July 2011 - August 2013
bTV Media Group EAD April 2011 - July 2011
AIESEC Sofia UNWE October 2010 - April 2011
Ot igla do konetz October 2010 - November 2010
Fashion Lifestyle Magazine September 2010 - November 2010
"Vestnik na UNSS" student newspaper September 2007 - April 2010
AII Data Processing Ltd. February 2008 - October 2009
Skills
Editing, Research, Broadcast, German, International Relations, Journalism, Public Relations, Social Media, Event Management, Market Research, Online Advertising, Marketing Communications, English, Video Editing, Politics, Translation, Storytelling
Education
Europa-Universität Viadrina Frankfurt (Oder) 2012 — 2014
Master's degree, Communication and Media Studies
Sofia University St. Kliment Ohridski 2012 — 2014
Master's degree, Media, Communication and Culture Studies
Universitet za nacionalno i svetovno stopanstvo 2011 — 2013
Master, International Economic Relations
Universitet za nacionalno i svetovno stopanstvo 2007 — 2011
Bachelor, Journalism and mass media
Rheinische Friedrich-Wilhelms-Universität Bonn 2010 — 2010
Bachelor's degree, Political Science and Society
73 SOU "Vladislav Gramatik" 2002 — 2007
High School, German and Russian Language, "Literature and History" Profile
border concepts GmbH 2015 - Present
Sutherland Global Services June 2014 - July 2015
MoneyGram International September 2013 - April 2014
BULGARIAN NATIONAL TELEVISION July 2011 - August 2013
bTV Media Group EAD April 2011 - July 2011
AIESEC Sofia UNWE October 2010 - April 2011
Ot igla do konetz October 2010 - November 2010
Fashion Lifestyle Magazine September 2010 - November 2010
"Vestnik na UNSS" student newspaper September 2007 - April 2010
AII Data Processing Ltd. February 2008 - October 2009
Skills
Editing, Research, Broadcast, German, International Relations, Journalism, Public Relations, Social Media, Event Management, Market Research, Online Advertising, Marketing Communications, English, Video Editing, Politics, Translation, Storytelling
Education
Europa-Universität Viadrina Frankfurt (Oder) 2012 — 2014
Master's degree, Communication and Media Studies
Sofia University St. Kliment Ohridski 2012 — 2014
Master's degree, Media, Communication and Culture Studies
Universitet za nacionalno i svetovno stopanstvo 2011 — 2013
Master, International Economic Relations
Universitet za nacionalno i svetovno stopanstvo 2007 — 2011
Bachelor, Journalism and mass media
Rheinische Friedrich-Wilhelms-Universität Bonn 2010 — 2010
Bachelor's degree, Political Science and Society
73 SOU "Vladislav Gramatik" 2002 — 2007
High School, German and Russian Language, "Literature and History" Profile
Piper Killen's Sutherland Global Services Experience July 2011 - September 2011
Job Junior Designer at Live Better Magazine
Industry Graphic Design
Experience
Live Better Magazine September 2013 - Present
Rogers Media Publishing September 2013 - February 2014
piperkillen.com April 2006 - August 2013
HMV October 2012 - January 2013
Etsy June 2012 - January 2013
Michaels Stores, Inc. May 2012 - December 2012
Sutherland Global Services July 2011 - September 2011
Skills
Graphic Design, Typography, Posters, Logo Design, Layout, Brochures, Business Cards, Flyers, Illustration, Graphics, Adobe Creative Suite, Vector Illustration, Visual Communication, Art Direction, Digital Illustration, Pre-press, Adobe Acrobat, Adobe Illustrator, Adobe Photoshop, Adobe InDesign, Adobe Fireworks, Adobe Dreamweaver, Wordpress, Corel Draw, Analytics, Brand Development, Customer Service, Drawing, Social Media, Microsoft Office, FTP, HTML, CSS, Web Design, Illustrator, Photo Retouching, Corporate Identity, Art, Image Manipulation, WordPress, InDesign, QuarkXPress, Photoshop, Mac, Dreamweaver, Banners, Branding & Identity, Stationery, Catalogs, Screen Printing
Education
Fanshawe College 2007 — 2010
Advanced Diploma of Art and Design, Graphic Design
Sandwich Secondary School 2003 — 2007
Ontario Secondary School Diploma
Live Better Magazine September 2013 - Present
Rogers Media Publishing September 2013 - February 2014
piperkillen.com April 2006 - August 2013
HMV October 2012 - January 2013
Etsy June 2012 - January 2013
Michaels Stores, Inc. May 2012 - December 2012
Sutherland Global Services July 2011 - September 2011
Skills
Graphic Design, Typography, Posters, Logo Design, Layout, Brochures, Business Cards, Flyers, Illustration, Graphics, Adobe Creative Suite, Vector Illustration, Visual Communication, Art Direction, Digital Illustration, Pre-press, Adobe Acrobat, Adobe Illustrator, Adobe Photoshop, Adobe InDesign, Adobe Fireworks, Adobe Dreamweaver, Wordpress, Corel Draw, Analytics, Brand Development, Customer Service, Drawing, Social Media, Microsoft Office, FTP, HTML, CSS, Web Design, Illustrator, Photo Retouching, Corporate Identity, Art, Image Manipulation, WordPress, InDesign, QuarkXPress, Photoshop, Mac, Dreamweaver, Banners, Branding & Identity, Stationery, Catalogs, Screen Printing
Education
Fanshawe College 2007 — 2010
Advanced Diploma of Art and Design, Graphic Design
Sandwich Secondary School 2003 — 2007
Ontario Secondary School Diploma
Rebecca Luna Rebecca Luna's Sutherland Global Services Experience May 2015 - Present
Job Order Processor at Sutherland Global Services
Industry Information Technology and Services
Experience
Sutherland Global Services May 2015 - Present
Xerox Corporation April 2014 - February 2015
Xerox October 2000 - March 2014
Xerox November 2000 - December 2001
Xerox July 1987 - October 2000
Skills
Account Management, Salesforce.com, Solution Selling, Printers, Sales Process, Document Management, Billing Systems, Customer Service, Logistics, Business Development, Team Leadership, Sales, Management, New Business Development
Education
DeVry Institute of Technology 1986 — 1987
Engineering
Sutherland Global Services May 2015 - Present
Xerox Corporation April 2014 - February 2015
Xerox October 2000 - March 2014
Xerox November 2000 - December 2001
Xerox July 1987 - October 2000
Skills
Account Management, Salesforce.com, Solution Selling, Printers, Sales Process, Document Management, Billing Systems, Customer Service, Logistics, Business Development, Team Leadership, Sales, Management, New Business Development
Education
DeVry Institute of Technology 1986 — 1987
Engineering
Tom Mercado Tom Mercado's Sutherland Global Services Experience 2009 - 2013
Job Marketing & Creative Sourcer & Recruiter
Industry Staffing and Recruiting
Experience
PinPoint Recruiting Solutions 2013 - Present
Sutherland Global Services 2009 - 2013
Education
De La Salle University
Bachelor of Business Administration (BBA)
PinPoint Recruiting Solutions 2013 - Present
Sutherland Global Services 2009 - 2013
Education
De La Salle University
Bachelor of Business Administration (BBA)
Marie Elizabeth Anderson Marie Elizabeth Anderson's Sutherland Global Services Experience July 2015 - Present
Job Business Strategy Advisor
Industry Management Consulting
Experience
Marsten Edge 2014 - Present
Sutherland Global Services July 2015 - Present
Balanced Scorecard Institute 2012 - Present
Houston Airport System April 2013 - April 2015
NASA June 2011 - April 2013
NASA - National Aeronautics and Space Administration December 2010 - June 2011
NASA August 2005 - December 2010
NASA - National Aeronautics and Space Administration June 2002 - July 2005
NASA - National Aeronautics and Space Administration August 2000 - June 2002
University of Hawai‘i 1998 - 2000
Skills
Six Sigma, Project Planning, Aerospace, Program Management, Process Improvement, Strategy, Requirements Management, Spacecraft, Strategic Planning, Integration, Government, Aviation, Leadership, Aircraft, Balanced Scorecard, Performance Management, Corporate Social..., Enterprise Risk..., Lean Business Processes, Management, Analysis, Sustainability, Property & Casualty..., Construction Safety, Risk Management, Operational Excellence, Financial Planning, Management by Objectives, Strategic ERM, Project Management, Cross-functional Team...
Education
Embry-Riddle Aeronautical University
Masters in Aeronautical Science, Operations and Management
Embry-Riddle Aeronautical University
Bachelor of Science (B.S.), Aviation Business Administration
Marsten Edge 2014 - Present
Sutherland Global Services July 2015 - Present
Balanced Scorecard Institute 2012 - Present
Houston Airport System April 2013 - April 2015
NASA June 2011 - April 2013
NASA - National Aeronautics and Space Administration December 2010 - June 2011
NASA August 2005 - December 2010
NASA - National Aeronautics and Space Administration June 2002 - July 2005
NASA - National Aeronautics and Space Administration August 2000 - June 2002
University of Hawai‘i 1998 - 2000
Skills
Six Sigma, Project Planning, Aerospace, Program Management, Process Improvement, Strategy, Requirements Management, Spacecraft, Strategic Planning, Integration, Government, Aviation, Leadership, Aircraft, Balanced Scorecard, Performance Management, Corporate Social..., Enterprise Risk..., Lean Business Processes, Management, Analysis, Sustainability, Property & Casualty..., Construction Safety, Risk Management, Operational Excellence, Financial Planning, Management by Objectives, Strategic ERM, Project Management, Cross-functional Team...
Education
Embry-Riddle Aeronautical University
Masters in Aeronautical Science, Operations and Management
Embry-Riddle Aeronautical University
Bachelor of Science (B.S.), Aviation Business Administration
Chasity DevyneCreations Chasity DevyneCreations's Sutherland Global Services Experience October 2011 - January 2014
Job Morinda Bioactivist/Learning Coach/IT Support Tech
Industry Professional Training & Coaching
Experience
Tahitian Noni International January 2007 - Present
Sutherland Global Services October 2011 - January 2014
LyonHeartLearning August 2011 - January 2014
Devyne Adult Care February 2007 - July 2010
American Express June 2005 - January 2007
Marriott Vacation Club International March 2005 - June 2006
Sprint Nextel June 2003 - April 2005
Skills
Alzheimer's disease, Homeschooling, Technical Support, Sales, Management, Training
Education
Daytona College 2011 — 2011
Certification, Technology
CUNY New York City College of Technology 1997 — 1999
Associates Degree, Human Service
Katherine Gibbs New
Microsoft A+ Certification, Computer/Information Technology Administration and Management, A
Tahitian Noni International January 2007 - Present
Sutherland Global Services October 2011 - January 2014
LyonHeartLearning August 2011 - January 2014
Devyne Adult Care February 2007 - July 2010
American Express June 2005 - January 2007
Marriott Vacation Club International March 2005 - June 2006
Sprint Nextel June 2003 - April 2005
Skills
Alzheimer's disease, Homeschooling, Technical Support, Sales, Management, Training
Education
Daytona College 2011 — 2011
Certification, Technology
CUNY New York City College of Technology 1997 — 1999
Associates Degree, Human Service
Katherine Gibbs New
Microsoft A+ Certification, Computer/Information Technology Administration and Management, A
Andrew Pulsifer, MBA Andrew Pulsifer, MBA's Sutherland Global Services Experience May 2000 - May 2002
Job Licensed Real Estate Sales Professional at Hunt Real Estate ERA, Columbus Division, Rochester, New York
Industry Real Estate
Experience
Hunt Real Estate ERA, Columbus Division February 2003 - Present
H&R Block December 2004 - January 2014
ComputerSearch, Inc. March 2003 - December 2007
E-chx, Inc. June 2002 - March 2003
Business Strategies Magazine January 1998 - March 2003
Sutherland Global Services May 2000 - May 2002
Caisse Centrale des Banques Populaires June 1990 - September 1996
Deutsche Bank August 1987 - April 1990
Banque Nationale de Paris-New York Branch January 1986 - August 1987
Williams Brothers, Inc. June 1982 - June 1984
Skills
MS Access
Education
Georgia State University - J. Mack Robinson College of Business 1984 — 1986
MBA, Finance, International Business
ESCP Europe 1984 — 1985
Certificat, Affaires Internationales
University at Albany, SUNY 1977 — 1981
BA, Political Science, Chemistry
Danmarks Internationale Studenterkomite 1980 — 1980
Political Science, International Relations
Penfield High School 1973 — 1977
Diploma
St. Joseph's School 1968 — 1973
Diploma
Hunt Real Estate ERA, Columbus Division February 2003 - Present
H&R Block December 2004 - January 2014
ComputerSearch, Inc. March 2003 - December 2007
E-chx, Inc. June 2002 - March 2003
Business Strategies Magazine January 1998 - March 2003
Sutherland Global Services May 2000 - May 2002
Caisse Centrale des Banques Populaires June 1990 - September 1996
Deutsche Bank August 1987 - April 1990
Banque Nationale de Paris-New York Branch January 1986 - August 1987
Williams Brothers, Inc. June 1982 - June 1984
Skills
MS Access
Education
Georgia State University - J. Mack Robinson College of Business 1984 — 1986
MBA, Finance, International Business
ESCP Europe 1984 — 1985
Certificat, Affaires Internationales
University at Albany, SUNY 1977 — 1981
BA, Political Science, Chemistry
Danmarks Internationale Studenterkomite 1980 — 1980
Political Science, International Relations
Penfield High School 1973 — 1977
Diploma
St. Joseph's School 1968 — 1973
Diploma
Josh Earp Josh Earp's Sutherland Global Services Experience December 2013 - January 2014
Job at
Industry Information Technology and Services
Experience
Alutiiq, LLC September 2014 - Present
Raytheon January 2014 - September 2014
Sutherland Global Services December 2013 - January 2014
IBM May 2011 - September 2013
Skills
WebSphere Application..., Java, JavaScript, C++, HTML, Flash Animation, ActionScript, Photoshop, 3D Studio Max, Animation, Game Development, Game Design, Graphic Design, Web Design, Web Development, Web Services, Databases, Informatica, Business Intelligence, ETL, Python, Tririga, Testing, Flash, Data Integration, Programming, Database Administration, XML, Software Development, Software Design, Visual Studio
Education
ITT Technical Institute-Tucson 2006 — 2008
Bachelor of Science (B.S.), Digital Entertainment and Game Design, 3.88
Eastern Arizona College 2001 — 2004
Associate's degree, General Studies, 3.0
Alutiiq, LLC September 2014 - Present
Raytheon January 2014 - September 2014
Sutherland Global Services December 2013 - January 2014
IBM May 2011 - September 2013
Skills
WebSphere Application..., Java, JavaScript, C++, HTML, Flash Animation, ActionScript, Photoshop, 3D Studio Max, Animation, Game Development, Game Design, Graphic Design, Web Design, Web Development, Web Services, Databases, Informatica, Business Intelligence, ETL, Python, Tririga, Testing, Flash, Data Integration, Programming, Database Administration, XML, Software Development, Software Design, Visual Studio
Education
ITT Technical Institute-Tucson 2006 — 2008
Bachelor of Science (B.S.), Digital Entertainment and Game Design, 3.88
Eastern Arizona College 2001 — 2004
Associate's degree, General Studies, 3.0
Daniel Cady's Sutherland Global Services Experience March 2012 - Present
Job Director – Talent Acquisition, Consultant Level for the United States, Canada & Jamaica
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services March 2012 - Present
United States Air Force February 2009 - March 2012
United States Air Force March 2008 - February 2009
United States Air Force March 2005 - March 2008
United States Air Force February 2002 - March 2005
United States Air Force September 1999 - March 2002
United States Air Force June 1996 - September 1999
Skills
Recruiting, Talent Acquisition, Training, Leadership, Performance Management, Human Resources, Management, Team Leadership, Program Management, Business Process..., Process Improvement, Talent Management, Analysis, Call Centers, Operations Management, Team Management, Outsourcing, Employee Engagement, Project Management, Change Management, Organizational..., Military Operations, Vendor Management, CRM, Security, Dependable Team Player, Health Professions..., Strategic Sourcing, Sourcing, Onboarding, College Recruiting, Temporary Placement, Workforce Planning, Strategy, Employee Relations, Team Building, Personnel Management, BPO, Leadership Development, Hiring, Interviews, Time Management, Military, Coaching
Education
Columbia Southern University
Bachelor's Degree, Business Administration and Management, General
Community College of the Air Force
Associate in Applied Science, Human Resources Management/Personnel Administration, General
Community College of the Air Force
Associate in Applied Science, Electronic Systems Technology
Sutherland Global Services March 2012 - Present
United States Air Force February 2009 - March 2012
United States Air Force March 2008 - February 2009
United States Air Force March 2005 - March 2008
United States Air Force February 2002 - March 2005
United States Air Force September 1999 - March 2002
United States Air Force June 1996 - September 1999
Skills
Recruiting, Talent Acquisition, Training, Leadership, Performance Management, Human Resources, Management, Team Leadership, Program Management, Business Process..., Process Improvement, Talent Management, Analysis, Call Centers, Operations Management, Team Management, Outsourcing, Employee Engagement, Project Management, Change Management, Organizational..., Military Operations, Vendor Management, CRM, Security, Dependable Team Player, Health Professions..., Strategic Sourcing, Sourcing, Onboarding, College Recruiting, Temporary Placement, Workforce Planning, Strategy, Employee Relations, Team Building, Personnel Management, BPO, Leadership Development, Hiring, Interviews, Time Management, Military, Coaching
Education
Columbia Southern University
Bachelor's Degree, Business Administration and Management, General
Community College of the Air Force
Associate in Applied Science, Human Resources Management/Personnel Administration, General
Community College of the Air Force
Associate in Applied Science, Electronic Systems Technology
Jorge Sarur Casillas Jorge Sarur Casillas's Sutherland Global Services Experience December 2011 - April 2012
Job I help individuals and organizations achieve their goals
Industry Financial Services
Experience
CGI September 2012 - August 2014
Sutherland Global Services December 2011 - April 2012
Bank of Montreal June 2011 - October 2011
JFR international trader September 2005 - June 2011
Skills
Financial Analysis, Customer Service, Financial Modeling, Microsoft Excel, Analysis, Microsoft Office, PowerPoint, Finance, Microsoft Word, Mortgage Servicing, RRSP, Foreign Exchange, Negotiation, Options, Mortgage Marketing, File Management, French, Trading Systems, Spanish, Interpreting, Banking, Accounting, Forecasting, Corporate Finance
Education
McGill University 2012 — 2015
Diploma of Accounting, Accounting
Concordia University 2008 — 2011
B.Comm, Major: Finance. Minor: International Business.
CGI September 2012 - August 2014
Sutherland Global Services December 2011 - April 2012
Bank of Montreal June 2011 - October 2011
JFR international trader September 2005 - June 2011
Skills
Financial Analysis, Customer Service, Financial Modeling, Microsoft Excel, Analysis, Microsoft Office, PowerPoint, Finance, Microsoft Word, Mortgage Servicing, RRSP, Foreign Exchange, Negotiation, Options, Mortgage Marketing, File Management, French, Trading Systems, Spanish, Interpreting, Banking, Accounting, Forecasting, Corporate Finance
Education
McGill University 2012 — 2015
Diploma of Accounting, Accounting
Concordia University 2008 — 2011
B.Comm, Major: Finance. Minor: International Business.
Poul Flagstad Poul Flagstad's Sutherland Global Services Experience July 2013 - April 2015
Job VP, Client Engagement at ClickFox
Industry Information Technology and Services
Experience
ClickFox May 2015 - Present
Sutherland Global Services July 2013 - April 2015
Opera Solutions December 2005 - July 2013
IBM / PwC Consulting April 2001 - November 2005
ICG Commerce April 2000 - March 2001
American Express October 1999 - April 2000
A.T. Kearney August 1997 - October 1999
AmbraSoft (Olivetti) May 1992 - August 1995
SimCorp August 1990 - April 1992
Skills
Offshoring, Outsourcing, Strategic Sourcing, Private Equity, Predictive Analytics, Spend Analysis, Dashboards, New Business Development, Management Consulting, Compliance, Big Data, Procurement, Business Transformation, Business Analytics, CRM, Analytics, Strategy, Supply Chain, Dashboard, Strategic Partnerships, Business Development, Acquisition Integration, Enterprise Software, Strategic Consulting, Start-ups, Vendor Management, IT Strategy, Business Process..., Cross-functional Team..., Competitive Analysis, Mergers & Acquisitions, Financial Services, Executive Management, Business Strategy, Corporate Development, Financial Modeling, Business Intelligence, Consulting, Market Entry
Education
Columbia Business School 1995 — 1997
Master of Business Administration (MBA)
University of Copenhagen 1985 — 1991
Master of Science (M.S.)
University of Copenhagen 1985 — 1989
Bachelor of Science (B.S.)
ClickFox May 2015 - Present
Sutherland Global Services July 2013 - April 2015
Opera Solutions December 2005 - July 2013
IBM / PwC Consulting April 2001 - November 2005
ICG Commerce April 2000 - March 2001
American Express October 1999 - April 2000
A.T. Kearney August 1997 - October 1999
AmbraSoft (Olivetti) May 1992 - August 1995
SimCorp August 1990 - April 1992
Skills
Offshoring, Outsourcing, Strategic Sourcing, Private Equity, Predictive Analytics, Spend Analysis, Dashboards, New Business Development, Management Consulting, Compliance, Big Data, Procurement, Business Transformation, Business Analytics, CRM, Analytics, Strategy, Supply Chain, Dashboard, Strategic Partnerships, Business Development, Acquisition Integration, Enterprise Software, Strategic Consulting, Start-ups, Vendor Management, IT Strategy, Business Process..., Cross-functional Team..., Competitive Analysis, Mergers & Acquisitions, Financial Services, Executive Management, Business Strategy, Corporate Development, Financial Modeling, Business Intelligence, Consulting, Market Entry
Education
Columbia Business School 1995 — 1997
Master of Business Administration (MBA)
University of Copenhagen 1985 — 1991
Master of Science (M.S.)
University of Copenhagen 1985 — 1989
Bachelor of Science (B.S.)
Anand Bollineni's Sutherland Global Services Experience June 2015 - Present
Job ERP & BI Solutions Architect, Information Technology Transformation leader
Industry Information Technology and Services
Experience
Sutherland Global Services June 2015 - Present
UnitedHealth Group July 2012 - June 2015
Cognizant Technology Solutions July 2012 - September 2014
Bausch + Lomb June 2005 - July 2012
Whole Foods Market September 2000 - July 2005
Concero / PSW Technologies Inc June 1996 - September 2000
Skills
Order to Cash, Business Process..., Peoplesoft, SQL, Oracle Enterprise..., Vendor Managed Inventory, Inventory and Cost..., Software Development..., Business Process Design, Programming Languages, Enterprise Software, Integration Architecture, Object Oriented Design, Perl, Ruby on Rails, SaaS, Supply Chain Management, Data Analysis, Business Process, PeopleSoft, Integration, Software Project..., SDLC, Cross-functional Team..., Oracle, Agile Methodologies, Business Analysis, Enterprise Architecture, Vendor Management, Requirements Analysis, IT Strategy, Strategy, Software Development, Quality Assurance, Analytics, Cloud Computing, Project Management, ERP, Analysis, Management
Education
Columbia University - Columbia Business School 2009 — 2011
MBA
George Mason University 1994 — 1996
Master of Science (M.S.), Computer Science
Koneru Lakshmaiah College of Engineering 1989 — 1993
Bachelor of Science (B.S.), Computer Science
Sutherland Global Services June 2015 - Present
UnitedHealth Group July 2012 - June 2015
Cognizant Technology Solutions July 2012 - September 2014
Bausch + Lomb June 2005 - July 2012
Whole Foods Market September 2000 - July 2005
Concero / PSW Technologies Inc June 1996 - September 2000
Skills
Order to Cash, Business Process..., Peoplesoft, SQL, Oracle Enterprise..., Vendor Managed Inventory, Inventory and Cost..., Software Development..., Business Process Design, Programming Languages, Enterprise Software, Integration Architecture, Object Oriented Design, Perl, Ruby on Rails, SaaS, Supply Chain Management, Data Analysis, Business Process, PeopleSoft, Integration, Software Project..., SDLC, Cross-functional Team..., Oracle, Agile Methodologies, Business Analysis, Enterprise Architecture, Vendor Management, Requirements Analysis, IT Strategy, Strategy, Software Development, Quality Assurance, Analytics, Cloud Computing, Project Management, ERP, Analysis, Management
Education
Columbia University - Columbia Business School 2009 — 2011
MBA
George Mason University 1994 — 1996
Master of Science (M.S.), Computer Science
Koneru Lakshmaiah College of Engineering 1989 — 1993
Bachelor of Science (B.S.), Computer Science
Balu Nair (Hiring)'s Sutherland Global Services Experience May 2008 - November 2009
Job Enable business goals with effective use of data, analytics and technology
Industry Information Technology and Services
Experience
Gray Matter Analytics January 2015 - Present
Sears Holdings Corporation December 2012 - January 2015
Booz & Company December 2009 - December 2012
Sutherland Global Services May 2008 - November 2009
BearingPoint July 2004 - April 2008
SPSS August 2000 - July 2004
ManTech 1997 - 2000
MRF Ltd January 1995 - December 1995
HBR Consultants Pvt Ltd August 1993 - December 1994
Education
Wright State University 1996 — 1998
MS, Engineering
College Of Engineering Trivandrum 1989 — 1993
B. Tech, Mechanical Engineering
University of Kerala 1986 — 1993
Bachelor of Technology, Mechanical Engineering
Christ Nagar EHS 1981 — 1986
High School
Gray Matter Analytics January 2015 - Present
Sears Holdings Corporation December 2012 - January 2015
Booz & Company December 2009 - December 2012
Sutherland Global Services May 2008 - November 2009
BearingPoint July 2004 - April 2008
SPSS August 2000 - July 2004
ManTech 1997 - 2000
MRF Ltd January 1995 - December 1995
HBR Consultants Pvt Ltd August 1993 - December 1994
Education
Wright State University 1996 — 1998
MS, Engineering
College Of Engineering Trivandrum 1989 — 1993
B. Tech, Mechanical Engineering
University of Kerala 1986 — 1993
Bachelor of Technology, Mechanical Engineering
Christ Nagar EHS 1981 — 1986
High School
Puneet Dixit's Sutherland Global Services Experience July 2015 - Present
Job Assoc. VP Technology Incubation & Solution Engineeering at Sutherland Global Services
Industry Information Technology and Services
Experience
Sutherland Global Services July 2015 - Present
Sutherland Global Services October 2010 - July 2015
Perot Systems Government Services @ NASA Ames Research Center February 2008 - June 2010
Perot Systems Government Services @ NASA Ames Research Center January 2004 - February 2008
EDS Corporation January 1997 - December 2003
Silverlines Industries 1994 - 1997
ICIM 1992 - 1994
Wipro Infotech Ltd 1992 - 1992
Skills
Outsourcing, IT Service Management, ITIL, Security, Disaster Recovery, Product Development, Strategic Planning, Program Management, Testing, CRM, PMP, Business Intelligence, Process Improvement, Data Center, Management, Project Planning, Vendor Management, Integration, Requirements Analysis, Databases, Project Management, Business Process, Change Management, Leadership, Analysis
Education
Thapar Institute of Engineering and Technology 1989 — 1992
MCA
Delhi University 1986 — 1989
Bachelors
Delhi Public School - R. K. Puram 1979 — 1986
Sutherland Global Services July 2015 - Present
Sutherland Global Services October 2010 - July 2015
Perot Systems Government Services @ NASA Ames Research Center February 2008 - June 2010
Perot Systems Government Services @ NASA Ames Research Center January 2004 - February 2008
EDS Corporation January 1997 - December 2003
Silverlines Industries 1994 - 1997
ICIM 1992 - 1994
Wipro Infotech Ltd 1992 - 1992
Skills
Outsourcing, IT Service Management, ITIL, Security, Disaster Recovery, Product Development, Strategic Planning, Program Management, Testing, CRM, PMP, Business Intelligence, Process Improvement, Data Center, Management, Project Planning, Vendor Management, Integration, Requirements Analysis, Databases, Project Management, Business Process, Change Management, Leadership, Analysis
Education
Thapar Institute of Engineering and Technology 1989 — 1992
MCA
Delhi University 1986 — 1989
Bachelors
Delhi Public School - R. K. Puram 1979 — 1986
Jeff Landers's Sutherland Global Services Experience December 2010 - September 2011
Job Operations Consultant, Business Analyst, Project Manager
Industry Computer Software
Experience
INVISION Inc. December 2013 - November 2014
Jeff Landers Consulting September 2011 - December 2013
Sutherland Global Services December 2010 - September 2011
Coaxis, Inc. May 2008 - July 2009
Corrigo Inc. March 2007 - February 2008
Springbrook Software March 2005 - September 2006
Skills
Business Analysis, Enterprise Software, Business Process, Business Intelligence, Management, Project Management, Leadership, Software Implementation, Business Process..., Consulting, Customer Engagement, Product Development, Product Management, Training, Training Delivery, Curriculum Design, Agile Methodologies, SDLC
Education
Elmira College 1995 — 1997
Bachelor of Science (BS), Interdisciplinary Studies
INVISION Inc. December 2013 - November 2014
Jeff Landers Consulting September 2011 - December 2013
Sutherland Global Services December 2010 - September 2011
Coaxis, Inc. May 2008 - July 2009
Corrigo Inc. March 2007 - February 2008
Springbrook Software March 2005 - September 2006
Skills
Business Analysis, Enterprise Software, Business Process, Business Intelligence, Management, Project Management, Leadership, Software Implementation, Business Process..., Consulting, Customer Engagement, Product Development, Product Management, Training, Training Delivery, Curriculum Design, Agile Methodologies, SDLC
Education
Elmira College 1995 — 1997
Bachelor of Science (BS), Interdisciplinary Studies
Andrew Blaustein's Sutherland Global Services Experience July 2009 - January 2013
Job Director of Finance, Planning & Analysis at IEC Electronics
Industry Electrical/Electronic Manufacturing
Experience
IEC Electronics January 2013 - Present
Sutherland Global Services July 2009 - January 2013
Bausch + Lomb July 2006 - July 2009
Sutherland Global Services September 2005 - July 2006
Sutherland Global Services May 2004 - September 2005
Frontier Communications April 2001 - May 2004
EFP Group January 2001 - April 2001
JC Jones & Associates March 1999 - January 2001
Skills
Hyperion Planning, Hyperion, Oracle Applications, Essbase, EPM, DCF, NPV, Valuation, Business Intelligence, Business Planning, Pricing, Transfer Pricing, Cost Accounting, PeopleSoft, OBIEE, Budgeting, Forecasting, Currency, Foreign Exchange..., Financial Modeling, Excel, Access, External Reporting, MD&A, 10Q, 10K, Statement of Cash Flows..., HFM, Brio Query, Monarch, Microsoft Excel, Hyperion Enterprise, Budgets, Finance, Variance Analysis, ERP, Analysis, Accounting, Financial Analysis, Corporate Finance, Internal Audit, Strategy, Auditing, Consolidation, Analytics
Education
University of Rochester - Simon Business School 1996 — 1998
MBA, Corporate Finance
Colgate University 1990 — 1994
B.A., Geology
IEC Electronics January 2013 - Present
Sutherland Global Services July 2009 - January 2013
Bausch + Lomb July 2006 - July 2009
Sutherland Global Services September 2005 - July 2006
Sutherland Global Services May 2004 - September 2005
Frontier Communications April 2001 - May 2004
EFP Group January 2001 - April 2001
JC Jones & Associates March 1999 - January 2001
Skills
Hyperion Planning, Hyperion, Oracle Applications, Essbase, EPM, DCF, NPV, Valuation, Business Intelligence, Business Planning, Pricing, Transfer Pricing, Cost Accounting, PeopleSoft, OBIEE, Budgeting, Forecasting, Currency, Foreign Exchange..., Financial Modeling, Excel, Access, External Reporting, MD&A, 10Q, 10K, Statement of Cash Flows..., HFM, Brio Query, Monarch, Microsoft Excel, Hyperion Enterprise, Budgets, Finance, Variance Analysis, ERP, Analysis, Accounting, Financial Analysis, Corporate Finance, Internal Audit, Strategy, Auditing, Consolidation, Analytics
Education
University of Rochester - Simon Business School 1996 — 1998
MBA, Corporate Finance
Colgate University 1990 — 1994
B.A., Geology
Vishal Bajaj's Sutherland Global Services Experience June 2004 - August 2004
Job Duke Executive MBA candidate 2016 | Premier Escalation Services, Microsoft.
Industry Information Technology and Services
Experience
Microsoft July 2008 - Present
Bayer Healthcare LLC August 2005 - July 2008
Dow Jones June 2005 - August 2005
Sutherland Global Services June 2004 - August 2004
Skills
.NET, XML, SQL, SharePoint, HL7, Software Project..., Microsoft SQL Server, Software Documentation, C#, VB.NET, Agile Methodologies, Troubleshooting, Project Management, Integration, Software Development, Databases, Visual Studio, Web Services, Requirements Analysis
Education
Duke University - The Fuqua School of Business 2015 — 2016
Master of Business Administration (M.B.A.), Weekend Executive MBA
Stevens Institute of Technology 2004 — 2006
Master's Degree, Information Systems, 4.0
Vidhyavardhini's College of engineering and Technology 1998 — 2002
Bachelor of Engineering (B.E.), Electronics and Telecommunication
St Edmund's College 1996 — 1998
HSLC, Science
St Peter's School 1983 — 1996
High School
Microsoft July 2008 - Present
Bayer Healthcare LLC August 2005 - July 2008
Dow Jones June 2005 - August 2005
Sutherland Global Services June 2004 - August 2004
Skills
.NET, XML, SQL, SharePoint, HL7, Software Project..., Microsoft SQL Server, Software Documentation, C#, VB.NET, Agile Methodologies, Troubleshooting, Project Management, Integration, Software Development, Databases, Visual Studio, Web Services, Requirements Analysis
Education
Duke University - The Fuqua School of Business 2015 — 2016
Master of Business Administration (M.B.A.), Weekend Executive MBA
Stevens Institute of Technology 2004 — 2006
Master's Degree, Information Systems, 4.0
Vidhyavardhini's College of engineering and Technology 1998 — 2002
Bachelor of Engineering (B.E.), Electronics and Telecommunication
St Edmund's College 1996 — 1998
HSLC, Science
St Peter's School 1983 — 1996
High School
Brian Reiss's Sutherland Global Services Experience July 2010 - March 2011
Job Consultant at Invivo Corporation
Industry Computer Networking
Experience
Invivo Corporation Senoir Technical SpecialistComputing Performance ResourcesMarch 2011 - October 2013
Marquardt Switches September 2011 - February 2012
Sutherland Global Services July 2010 - March 2011
Skills
Technical Support, Troubleshooting, IT Service Management, Servers, DNS, Virtualization, Operating Systems, DHCP, Call Center, VPN, Data Center, Pre-sales, System Administration, Electronics, Quality Assurance, Microsoft Publisher, Microsoft Office
Education
New Horizons 2009 — 2010
CompTIA, Networking
Community College of the Air Force
Associate's degree in applied electronics, Electrical/Electronics Maintenance and Repair Technology
Marcellus Central High
Physics and Electronics
Invivo Corporation Senoir Technical SpecialistComputing Performance ResourcesMarch 2011 - October 2013
Marquardt Switches September 2011 - February 2012
Sutherland Global Services July 2010 - March 2011
Skills
Technical Support, Troubleshooting, IT Service Management, Servers, DNS, Virtualization, Operating Systems, DHCP, Call Center, VPN, Data Center, Pre-sales, System Administration, Electronics, Quality Assurance, Microsoft Publisher, Microsoft Office
Education
New Horizons 2009 — 2010
CompTIA, Networking
Community College of the Air Force
Associate's degree in applied electronics, Electrical/Electronics Maintenance and Repair Technology
Marcellus Central High
Physics and Electronics
John Longest's Sutherland Global Services Experience January 2010 - Present
Job Executive, Enterprise Accounts at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services January 2010 - Present
Teleperformance January 2008 - December 2009
J.Longest Enterprises, Inc. 2006 - 2007
West Corporation 2000 - 2006
Skills
Telecommunications, Call Center, Strategy, BPO, Outsourcing, Leadership, Enterprise Software, Business Development, Account Management, New Business Development, Call Centers, Customer Experience
Education
Eastern Illinois University
BS, Industrial Technology
Sutherland Global Services January 2010 - Present
Teleperformance January 2008 - December 2009
J.Longest Enterprises, Inc. 2006 - 2007
West Corporation 2000 - 2006
Skills
Telecommunications, Call Center, Strategy, BPO, Outsourcing, Leadership, Enterprise Software, Business Development, Account Management, New Business Development, Call Centers, Customer Experience
Education
Eastern Illinois University
BS, Industrial Technology
Joe Snowden's Sutherland Global Services Experience November 2000 - January 2002
Job Director of Client Development at Compatibility LLC
Industry Hospital & Health Care
Experience
Compatibility LLC October 2014 - Present
Joseph Snowden Companies, Inc. January 2008 - December 2014
CampusMD December 2012 - January 2014
Kelly IT Resources January 2011 - December 2012
Kelly Engineering Resources May 2009 - September 2011
ACM Medical Laboratory January 2005 - January 2008
Cantalk Canada July 2003 - January 2005
Sutherland Global Services November 2000 - January 2002
Sutherland Global Services November 1998 - November 2000
Skills
Entrepreneurship, Business Development, Sales, Marketing, Account Management, Customer Service, Professional Services, Technical Product Sales, Medical Sales, Staffing Services, Technical Recruiting, Recruiting, Direct Sales, Social Media, Leadership, Lead Generation
Education
Elmira College
B.S., Business Administration, Marketing.
Compatibility LLC October 2014 - Present
Joseph Snowden Companies, Inc. January 2008 - December 2014
CampusMD December 2012 - January 2014
Kelly IT Resources January 2011 - December 2012
Kelly Engineering Resources May 2009 - September 2011
ACM Medical Laboratory January 2005 - January 2008
Cantalk Canada July 2003 - January 2005
Sutherland Global Services November 2000 - January 2002
Sutherland Global Services November 1998 - November 2000
Skills
Entrepreneurship, Business Development, Sales, Marketing, Account Management, Customer Service, Professional Services, Technical Product Sales, Medical Sales, Staffing Services, Technical Recruiting, Recruiting, Direct Sales, Social Media, Leadership, Lead Generation
Education
Elmira College
B.S., Business Administration, Marketing.
Christopher Stam's Sutherland Global Services Experience August 2010 - May 2012
Job Principal Consultant at Eventus Solutions Group
Industry Outsourcing/Offshoring
Experience
Eventus Solutions Group October 2014 - April 2015
Accenture Management Consulting October 2012 - September 2014
Sutherland Global Services August 2010 - May 2012
Sutherland Global Services September 2008 - August 2010
Harte-Hanks April 2002 - August 2008
AIG January 1998 - March 2002
Skills
BPO, Outsourcing, Call Center, Customer Experience, Inbound Marketing, Customer Service, Management, Recruiting, Account Management, Banking, Budgets, Business Development, CRM, Change Management, Cross-functional Team..., Customer Retention, Financial Services, Lead Generation, Management Consulting, Operations Management, Process Improvement, Performance Management, Project Management, Sales, Salesforce.com, Service Delivery, Start-ups, Team Building, Team Management, Training, Vendor Management, Program Management, Call Centers, Credit Cards, Strategy, Human Resources, Business Analysis, Workforce Management, Social Media, Leadership, Offshoring, Contact Centers, Customer Satisfaction, B2B, Retail
Education
Eastern University 1997 — 2000
MBA, Economic Development
Temple University 1984 — 1987
Bachelor of Arts (BA)
Eventus Solutions Group October 2014 - April 2015
Accenture Management Consulting October 2012 - September 2014
Sutherland Global Services August 2010 - May 2012
Sutherland Global Services September 2008 - August 2010
Harte-Hanks April 2002 - August 2008
AIG January 1998 - March 2002
Skills
BPO, Outsourcing, Call Center, Customer Experience, Inbound Marketing, Customer Service, Management, Recruiting, Account Management, Banking, Budgets, Business Development, CRM, Change Management, Cross-functional Team..., Customer Retention, Financial Services, Lead Generation, Management Consulting, Operations Management, Process Improvement, Performance Management, Project Management, Sales, Salesforce.com, Service Delivery, Start-ups, Team Building, Team Management, Training, Vendor Management, Program Management, Call Centers, Credit Cards, Strategy, Human Resources, Business Analysis, Workforce Management, Social Media, Leadership, Offshoring, Contact Centers, Customer Satisfaction, B2B, Retail
Education
Eastern University 1997 — 2000
MBA, Economic Development
Temple University 1984 — 1987
Bachelor of Arts (BA)
Carol VanCamp's Sutherland Global Services Experience September 2013 - October 2014
Job Model N Inc
Industry Computer Software
Experience
Sutherland Global Services September 2013 - October 2014
Turntine Insurance Agency November 2012 - November 2013
Universal American January 2010 - February 2011
Dominion Enterprises February 2004 - January 2009
Dominion Enterprises 2004 - 2009
Skills
Marketing, Sales, Advertising, Leadership, CRM, Fundraising, New Business Development, Strategic Planning, Project Management, Customer Service, Online Advertising, B2B, Community Outreach, Training, Salesforce.com, Non-profits, Business Development, Public Speaking, Email Marketing, Direct Marketing, Digital Media, Market Research
Education
ECPI University 1999 — 2001
AAS, Computer Electronics/Telecommunications
Hampton University 1988 — 1992
Bachelor's of Science, Business Administration, Management and Operations
Sutherland Global Services September 2013 - October 2014
Turntine Insurance Agency November 2012 - November 2013
Universal American January 2010 - February 2011
Dominion Enterprises February 2004 - January 2009
Dominion Enterprises 2004 - 2009
Skills
Marketing, Sales, Advertising, Leadership, CRM, Fundraising, New Business Development, Strategic Planning, Project Management, Customer Service, Online Advertising, B2B, Community Outreach, Training, Salesforce.com, Non-profits, Business Development, Public Speaking, Email Marketing, Direct Marketing, Digital Media, Market Research
Education
ECPI University 1999 — 2001
AAS, Computer Electronics/Telecommunications
Hampton University 1988 — 1992
Bachelor's of Science, Business Administration, Management and Operations
Elizabeth Y. Ward's Sutherland Global Services Experience October 2014 - Present
Job Senior Clinical Director Healthcare Solutions at Sutherland Global Services
Industry Health, Wellness and Fitness
Experience
Sutherland Global Services October 2014 - Present
Independent Living Systems January 2012 - October 2014
Healthways August 2009 - December 2011
Alere, Inc January 2007 - August 2009
Matria Healthcare January 2006 - May 2008
CorSolutions Medical, Inc. (a subsidiary of Matria Healthcare) January 2001 - January 2007
CorSolutions June 2001 - January 2006
Whitman Education Group, Inc. June 2000 - July 2001
Whitman Education Group, Inc January 2000 - January 2001
Cardiovascular Technology Program October 1996 - July 2000
Skills
Product Life Cycle..., Program Administration, Business Process..., Product Development, Healthcare, Managed Care, Disease Management, Healthcare Information..., Healthcare Management, Strategic Planning, Clinical Research, EMR, Process Improvement, Healthcare Industry, Medicare, Cross-functional Team..., Vendor Management, Informatics, Product Management, Health Insurance, Nursing, Call Center, Team Leadership, Business Analysis, Training, HIPAA, Health Policy, Leadership, EHR, Quality Assurance, Program Management
Education
St. Francis University 1995 — 1996
Duquesne University
BSN, Nursing
Duquesne University
Bachelor of Science, Nursing
Sutherland Global Services October 2014 - Present
Independent Living Systems January 2012 - October 2014
Healthways August 2009 - December 2011
Alere, Inc January 2007 - August 2009
Matria Healthcare January 2006 - May 2008
CorSolutions Medical, Inc. (a subsidiary of Matria Healthcare) January 2001 - January 2007
CorSolutions June 2001 - January 2006
Whitman Education Group, Inc. June 2000 - July 2001
Whitman Education Group, Inc January 2000 - January 2001
Cardiovascular Technology Program October 1996 - July 2000
Skills
Product Life Cycle..., Program Administration, Business Process..., Product Development, Healthcare, Managed Care, Disease Management, Healthcare Information..., Healthcare Management, Strategic Planning, Clinical Research, EMR, Process Improvement, Healthcare Industry, Medicare, Cross-functional Team..., Vendor Management, Informatics, Product Management, Health Insurance, Nursing, Call Center, Team Leadership, Business Analysis, Training, HIPAA, Health Policy, Leadership, EHR, Quality Assurance, Program Management
Education
St. Francis University 1995 — 1996
Duquesne University
BSN, Nursing
Duquesne University
Bachelor of Science, Nursing
David Miner's Sutherland Global Services Experience August 2013 - Present
Job Director, Mortgage Servicing at Sutherland Global Services
Industry Financial Services
Experience
Sutherland Global Services August 2013 - Present
BSI Financial Services Inc May 2012 - July 2013
Graystone Solutions July 2000 - May 2012
Banknorth Mortgage 1993 - 2000
Centerbank 1979 - 2000
Skills
extensive servicing..., New Business Development, client retention, Mortgage Servicing, Customer Retention, Loan Servicing, Mortgage Lending, Credit, Portfolio Management, Loss Mitigation, Loans, Mortgage Banking, Underwriting, Residential Mortgages, Real Estate, Strategic Planning, Banking, Sales, Loan Origination, Mergers & Acquisitions, Strategy, Financial Services, Credit Analysis, Executive Management, Business Development, Outsourcing, Finance, Risk Management, Management, Process Improvement, Leadership, FHA, Vendor Management, Asset Management
Education
Colgate University 1968 — 1972
Graduate MBA School of Mortgage Banking
Sutherland Global Services August 2013 - Present
BSI Financial Services Inc May 2012 - July 2013
Graystone Solutions July 2000 - May 2012
Banknorth Mortgage 1993 - 2000
Centerbank 1979 - 2000
Skills
extensive servicing..., New Business Development, client retention, Mortgage Servicing, Customer Retention, Loan Servicing, Mortgage Lending, Credit, Portfolio Management, Loss Mitigation, Loans, Mortgage Banking, Underwriting, Residential Mortgages, Real Estate, Strategic Planning, Banking, Sales, Loan Origination, Mergers & Acquisitions, Strategy, Financial Services, Credit Analysis, Executive Management, Business Development, Outsourcing, Finance, Risk Management, Management, Process Improvement, Leadership, FHA, Vendor Management, Asset Management
Education
Colgate University 1968 — 1972
Graduate MBA School of Mortgage Banking
Vanessa Sevilhano's Sutherland Global Services Experience November 2014 - Present
Job Senior Manager Innovation
Industry Consumer Services
Experience
Sutherland Global Services November 2014 - Present
Mondelēz International September 2009 - March 2014
Positivo Informática July 2008 - August 2009
Philip Morris International July 2003 - August 2008
Skills
FMCG, Marketing Strategy, Strategic Planning, Customer Insight, Market Research, Segmentation, Consumer Behaviour, Product Development, Market Analysis, Shopper Marketing, Competitive Analysis, Trade Marketing, Brand Equity, Market Planning, Consumer Products, Marketing Management, Competitive Intelligence, Consumer Insight
Education
ESIC: Business & Marketing School
MBA Marketing, Business, Management, Marketing, and Related Support Services
UNESP - Jabotical
Zootecnia - Agribusiness, Major
Sutherland Global Services November 2014 - Present
Mondelēz International September 2009 - March 2014
Positivo Informática July 2008 - August 2009
Philip Morris International July 2003 - August 2008
Skills
FMCG, Marketing Strategy, Strategic Planning, Customer Insight, Market Research, Segmentation, Consumer Behaviour, Product Development, Market Analysis, Shopper Marketing, Competitive Analysis, Trade Marketing, Brand Equity, Market Planning, Consumer Products, Marketing Management, Competitive Intelligence, Consumer Insight
Education
ESIC: Business & Marketing School
MBA Marketing, Business, Management, Marketing, and Related Support Services
UNESP - Jabotical
Zootecnia - Agribusiness, Major
Brian S. Walti's Sutherland Global Services Experience 2010 - 2011
Job IT Asset Manager at Westfield Group/Westfield Insurance
Industry Insurance
Experience
Westfield Group/Westfield Insurance May 2011 - Present
Sutherland Global Services 2010 - 2011
Sutherland Global Services 2004 - 2011
Sutherland Global Services 2002 - 2011
Target Corporation 1997 - 1999
USAF September 1989 - September 1996
Skills
Microsoft Certified..., VMware Infrastructure, Program Management, Information Security, IT Operations, Leadership, Service Delivery, Project Management, ITIL, Incident Management, Active Directory, IT Service Management, Service Desk, IT Management, Information Security..., Security, Vendor Management, Enterprise Architecture, Risk Management, IT Strategy
Education
Eastern Kentucky University 1994 — 1996
Air University/Community College of the Air Force 1991 — 1996
Criminology/Criminal Justice
Westfield Group/Westfield Insurance May 2011 - Present
Sutherland Global Services 2010 - 2011
Sutherland Global Services 2004 - 2011
Sutherland Global Services 2002 - 2011
Target Corporation 1997 - 1999
USAF September 1989 - September 1996
Skills
Microsoft Certified..., VMware Infrastructure, Program Management, Information Security, IT Operations, Leadership, Service Delivery, Project Management, ITIL, Incident Management, Active Directory, IT Service Management, Service Desk, IT Management, Information Security..., Security, Vendor Management, Enterprise Architecture, Risk Management, IT Strategy
Education
Eastern Kentucky University 1994 — 1996
Air University/Community College of the Air Force 1991 — 1996
Criminology/Criminal Justice
Phil Schneggenburger's Sutherland Global Services Experience November 2006 - February 2007
Job Technical Support Specialist
Industry Information Technology and Services
Experience
Frontier Communications April 2010 - Present
Unisys Corporation 2007 - 2010
Sutherland Global Services November 2006 - February 2007
Sutherland Global Services May 2000 - May 2006
Flasher Handling Corporation May 1989 - May 1999
Education
Erie Community College
Mechanical EngineeringTechnology
Monroe Community College
Liberal Arts
Frontier Communications April 2010 - Present
Unisys Corporation 2007 - 2010
Sutherland Global Services November 2006 - February 2007
Sutherland Global Services May 2000 - May 2006
Flasher Handling Corporation May 1989 - May 1999
Education
Erie Community College
Mechanical EngineeringTechnology
Monroe Community College
Liberal Arts
K. Edward Knapp, PMP's Sutherland Global Services Experience February 2002 - November 2002
Job Info Tech Spec 2 at NYS OITS
Industry Government Administration
Experience
NYS OITS May 2008 - Present
PSI INTERNATIONAL, Inc. January 2005 - November 2005
Association for Better Living November 2002 - December 2004
Sutherland Global Services February 2002 - November 2002
AppliedTheory Corporation May 1999 - February 2001
NEC March 1999 - May 1999
Skills
Strategic Planning, Government, Public Speaking, Microsoft Office, Microsoft Excel, Policy, Customer Service, Project Management, Research, Organizational..., Community Outreach, Nonprofits, Program Management, Fundraising, Analysis, Troubleshooting, Technical Support, System Administration, Windows Server, Software Documentation, Networking, Software Installation
Education
Columbia College 2003 — 2008
Master of Business Administration (M.B.A.), Emphasis on MIS, 3.75
Columbia College 2003 — 2008
Bachelor of Arts (BA), Management Information Systems, General
Columbia College 2002 — 2008
Associate of Arts and Sciences (A.A.S.), Computer and Information Sciences and Support Services
NYS OITS May 2008 - Present
PSI INTERNATIONAL, Inc. January 2005 - November 2005
Association for Better Living November 2002 - December 2004
Sutherland Global Services February 2002 - November 2002
AppliedTheory Corporation May 1999 - February 2001
NEC March 1999 - May 1999
Skills
Strategic Planning, Government, Public Speaking, Microsoft Office, Microsoft Excel, Policy, Customer Service, Project Management, Research, Organizational..., Community Outreach, Nonprofits, Program Management, Fundraising, Analysis, Troubleshooting, Technical Support, System Administration, Windows Server, Software Documentation, Networking, Software Installation
Education
Columbia College 2003 — 2008
Master of Business Administration (M.B.A.), Emphasis on MIS, 3.75
Columbia College 2003 — 2008
Bachelor of Arts (BA), Management Information Systems, General
Columbia College 2002 — 2008
Associate of Arts and Sciences (A.A.S.), Computer and Information Sciences and Support Services
Matt Enwright's Sutherland Global Services Experience January 2010 - November 2011
Job Associate Video Engineer at Time Warner Cable
Industry Information Technology and Services
Experience
Time Warner Cable August 2014 - Present
Time Warner Cable January 2013 - August 2014
Time Warner Cable April 2012 - January 2013
Time Warner Cable November 2011 - April 2012
Sutherland Global Services January 2010 - November 2011
RadioShack September 1999 - June 2010
Eagle Janitorial Services September 2009 - January 2010
Modis August 2009 - September 2009
C.N.Y. Home Services May 2007 - November 2008
Speed Computers December 2001 - July 2002
Skills
Windows Networking, Linux Networking, Windows Server, Windows 9x, Windows XP Professional, Windows 7, Windows NT, RedHat, Ubuntu, Suse, Computer Hardware..., Electronics..., Electronics Repair, Troubleshooting, Linux, HTML, ASP.NET, Windows, Visual Basic, Windows 95, XP, Software Installation, Technical Support, Servers, Networking, Windows XP
Education
ITT Technical Institute 2007 — 2008
AOS, Computer Networking Systems
NHTI, Concord's Community College 2003 — 2006
Computer Networking, Programming, English
DeVry University 2001 — 2002
Computer Networking, Programming, English
Time Warner Cable August 2014 - Present
Time Warner Cable January 2013 - August 2014
Time Warner Cable April 2012 - January 2013
Time Warner Cable November 2011 - April 2012
Sutherland Global Services January 2010 - November 2011
RadioShack September 1999 - June 2010
Eagle Janitorial Services September 2009 - January 2010
Modis August 2009 - September 2009
C.N.Y. Home Services May 2007 - November 2008
Speed Computers December 2001 - July 2002
Skills
Windows Networking, Linux Networking, Windows Server, Windows 9x, Windows XP Professional, Windows 7, Windows NT, RedHat, Ubuntu, Suse, Computer Hardware..., Electronics..., Electronics Repair, Troubleshooting, Linux, HTML, ASP.NET, Windows, Visual Basic, Windows 95, XP, Software Installation, Technical Support, Servers, Networking, Windows XP
Education
ITT Technical Institute 2007 — 2008
AOS, Computer Networking Systems
NHTI, Concord's Community College 2003 — 2006
Computer Networking, Programming, English
DeVry University 2001 — 2002
Computer Networking, Programming, English
Shari Wagner's Sutherland Global Services Experience December 2008 - Present
Job Technical Support Agent at Sutherland Global Services
Industry Retail
Experience
Sutherland Global Services December 2008 - Present
Jo-Ann Stores, LLC. October 2012 - July 2015
Spinzsites January 1999 - July 2012
Jo Ann Stores April 2005 - January 2010
Spinzsites July 2005 - July 2009
Eastman Kodak September 1983 - November 2003
Skills
Call Centers, Technical Support, Windows, Computer Hardware, Customer Service, Software Documentation, Troubleshooting
Education
East Stroudsburg University of Pennsylvania 1981 — 1983
BS, Computer Science
University of the Sciences in Philadelphia 1979 — 1981
none, Pharmacy
Sayre Area High School 1974 — 1979
Sutherland Global Services December 2008 - Present
Jo-Ann Stores, LLC. October 2012 - July 2015
Spinzsites January 1999 - July 2012
Jo Ann Stores April 2005 - January 2010
Spinzsites July 2005 - July 2009
Eastman Kodak September 1983 - November 2003
Skills
Call Centers, Technical Support, Windows, Computer Hardware, Customer Service, Software Documentation, Troubleshooting
Education
East Stroudsburg University of Pennsylvania 1981 — 1983
BS, Computer Science
University of the Sciences in Philadelphia 1979 — 1981
none, Pharmacy
Sayre Area High School 1974 — 1979
Ernest Limjoco's Sutherland Global Services Experience July 1999 - December 2004
Job Desktop Support Specialist at Infracore
Industry Information Technology and Services
Experience
Infracore LLC January 2015 - Present
TEKsystems July 2014 - January 2015
Apollo Education Group January 2005 - June 2014
Sutherland Global Services July 1999 - December 2004
Skills
Active Directory, SharePoint, Windows 7, IT Management, Troubleshooting, System Administration, Computer Hardware, Technical Support, Operating Systems, Visio, Project Management, XP, IT Operations, Software Installation, Networking, Process Improvement, Higher Education, A Certified, Customer Service, Information Technology, Microsoft Office, Hardware, Management, Windows, Help Desk Support, Team Leadership, Software Documentation, Leadership, Disaster Recovery, Team Building, Workforce Management, Call Center, Coaching, Strategic Planning, Business Analysis, Training, Staff Development, Vendor Management, Printers, CompTIA Network ..., CompTIA A Certification, Service Desk, A+ Certified, Windows XP
Education
University of Phoenix 2005 — 2007
Bachelor of Science (B.S.), Business Administration, Management and Operations
Coleman College 1998 — 1999
Certificate, Computer Engineering Technology
Infracore LLC January 2015 - Present
TEKsystems July 2014 - January 2015
Apollo Education Group January 2005 - June 2014
Sutherland Global Services July 1999 - December 2004
Skills
Active Directory, SharePoint, Windows 7, IT Management, Troubleshooting, System Administration, Computer Hardware, Technical Support, Operating Systems, Visio, Project Management, XP, IT Operations, Software Installation, Networking, Process Improvement, Higher Education, A Certified, Customer Service, Information Technology, Microsoft Office, Hardware, Management, Windows, Help Desk Support, Team Leadership, Software Documentation, Leadership, Disaster Recovery, Team Building, Workforce Management, Call Center, Coaching, Strategic Planning, Business Analysis, Training, Staff Development, Vendor Management, Printers, CompTIA Network ..., CompTIA A Certification, Service Desk, A+ Certified, Windows XP
Education
University of Phoenix 2005 — 2007
Bachelor of Science (B.S.), Business Administration, Management and Operations
Coleman College 1998 — 1999
Certificate, Computer Engineering Technology
Cheshta Jain's Sutherland Global Services Experience May 2011 - Present
Job Senior Manager at Sutherland Global Services
Industry Information Technology and Services
Experience
Sutherland Global Services May 2011 - Present
Home February 2010 - Present
HCL Technologies May 2001 - February 2010
Education
Faculty of Management Studies - University of Delhi 1999 — 2001
MBA, Finance
Shri Ram College of Commerce 1996 — 1999
B Com, Commerce & Accounts
Sutherland Global Services May 2011 - Present
Home February 2010 - Present
HCL Technologies May 2001 - February 2010
Education
Faculty of Management Studies - University of Delhi 1999 — 2001
MBA, Finance
Shri Ram College of Commerce 1996 — 1999
B Com, Commerce & Accounts
Robert March's Sutherland Global Services Experience June 2010 - October 2010
Job IT, Telecommunications, Fiber Optics, Networking
Industry Information Technology and Services
Experience
Twin Trees 57 November 2012 - March 2014
Native Staffing February 2013 - April 2013
Verigent/Alphanet Communications May 2012 - May 2012
Rangam Consultants Inc - Frontier Communications March 2012 - May 2012
The Go2IT Group December 2011 - March 2012
Native Staffing - Citizen's Bank December 2011 - January 2012
CPS - Suburban Propane October 2010 - February 2011
Sutherland Global Services June 2010 - October 2010
Verizon October 2006 - October 2008
Comforce - Padcare/Home Again Pet Recovery Services July 2005 - January 2006
Skills
Network Administration, Networking, Troubleshooting, Computer Hardware, Network Security, TCP/IP, Operating Systems, Wireless Networking, Ethernet, Fiber Optic Networks, Router Configuration, VLAN, VTP, RSTP, Wireshark, Frame Relay, Access Control, VPN, NAT, DHCP, RIP, Subnetting, IP Addressing, EIGRP, OSPF, STP, Help Desk Support, Quality Assurance, Customer Service, Sales, Order Management, Telecommunications..., Database Administration, LAN Switching, FiOS, Servers, Microsoft Office, Mainframe, Windows, Telecommunications, Account Management, Field Technicians, Business Analysis, Project Management, Contract Management, Inventory Management, Cabling/ Fiber Splicing, Visio, Remedy Ticketing System, OPNET
Education
Syracuse University - The School of Information Management and Technology/ I-School 2002 — 2004
Master of Science, Telecommunications and Network Management, 3.4
Syracuse University - The School of Information Management and Technology/ I-School 1994 — 2001
Bachelor of Science, Information Management and Technology, 3.3
Columbia College 1999 — 2000
Political Philosophy, Shakespeare
Le Moyne College 1999 — 1999
Business Administration and Management, General
Onondaga Community College 1998 — 1999
Electives
State University of New York at Delhi 1985 — 1986
Engineering Science
Onondaga Community College
Engineering Science
Solvay High School 1982 — 1984
NYS Regents Diploma
Westhill High School 1980 — 1982
Sacred Heart 1971 — 1980
Twin Trees 57 November 2012 - March 2014
Native Staffing February 2013 - April 2013
Verigent/Alphanet Communications May 2012 - May 2012
Rangam Consultants Inc - Frontier Communications March 2012 - May 2012
The Go2IT Group December 2011 - March 2012
Native Staffing - Citizen's Bank December 2011 - January 2012
CPS - Suburban Propane October 2010 - February 2011
Sutherland Global Services June 2010 - October 2010
Verizon October 2006 - October 2008
Comforce - Padcare/Home Again Pet Recovery Services July 2005 - January 2006
Skills
Network Administration, Networking, Troubleshooting, Computer Hardware, Network Security, TCP/IP, Operating Systems, Wireless Networking, Ethernet, Fiber Optic Networks, Router Configuration, VLAN, VTP, RSTP, Wireshark, Frame Relay, Access Control, VPN, NAT, DHCP, RIP, Subnetting, IP Addressing, EIGRP, OSPF, STP, Help Desk Support, Quality Assurance, Customer Service, Sales, Order Management, Telecommunications..., Database Administration, LAN Switching, FiOS, Servers, Microsoft Office, Mainframe, Windows, Telecommunications, Account Management, Field Technicians, Business Analysis, Project Management, Contract Management, Inventory Management, Cabling/ Fiber Splicing, Visio, Remedy Ticketing System, OPNET
Education
Syracuse University - The School of Information Management and Technology/ I-School 2002 — 2004
Master of Science, Telecommunications and Network Management, 3.4
Syracuse University - The School of Information Management and Technology/ I-School 1994 — 2001
Bachelor of Science, Information Management and Technology, 3.3
Columbia College 1999 — 2000
Political Philosophy, Shakespeare
Le Moyne College 1999 — 1999
Business Administration and Management, General
Onondaga Community College 1998 — 1999
Electives
State University of New York at Delhi 1985 — 1986
Engineering Science
Onondaga Community College
Engineering Science
Solvay High School 1982 — 1984
NYS Regents Diploma
Westhill High School 1980 — 1982
Sacred Heart 1971 — 1980
Denny Yeh's Sutherland Global Services Experience February 2011 - July 2011
Job Global Business Graduate Student at Daemen College
Industry Banking
Experience
First Niagara Bank May 2012 - Present
Macy's April 2010 - Present
Examiner.com March 2010 - Present
HSBC July 2011 - May 2012
Sutherland Global Services February 2011 - July 2011
First Investors Corporation July 2009 - March 2010
Education
Daemen College 2012 — 2014
Master's Degree, Global Business
State University of New York College at Buffalo 2005 — 2009
BA, Communication
First Niagara Bank May 2012 - Present
Macy's April 2010 - Present
Examiner.com March 2010 - Present
HSBC July 2011 - May 2012
Sutherland Global Services February 2011 - July 2011
First Investors Corporation July 2009 - March 2010
Education
Daemen College 2012 — 2014
Master's Degree, Global Business
State University of New York College at Buffalo 2005 — 2009
BA, Communication
rachelle jackson's Sutherland Global Services Experience February 2014 - Present
Job Consultant at Sutherland Global Services
Industry Mental Health Care
Experience
Sutherland Global Services February 2014 - Present
Dysis February 2012 - Present
Portfolio Recovery Associates, Inc. 2002 - 2011
Skills
Training, Talent Acquisition, Recruiting, Microsoft Excel, Organizational..., Team Building, Healthcare, Interviews, Performance Management, HR Consulting, Psychotherapy, Coaching, Customer Service, Psychology, Public Speaking, Talent Management, Microsoft Office, Employee Relations, Human Resources, Career Counseling, Resume Writing, Conflict Resolution, Leadership, Management, Process Improvement, Call Centers, Strategic Planning, Sales, Applicant Tracking..., Time Management, Onboarding, Team Leadership, Leadership Development, Employee Training, Analysis, Program Management, Technical Recruiting, Operations Management, Budgets, Negotiation, Sourcing, Business Analysis, Customer Satisfaction, Employee Benefits, Employee Engagement, New Hire Orientations, Hiring, Credit, Consulting, Business Development
Education
Colorado Technical University 2013 — 2014
Associate of Science (AS), Business Administration and Management, General
Sutherland Global Services February 2014 - Present
Dysis February 2012 - Present
Portfolio Recovery Associates, Inc. 2002 - 2011
Skills
Training, Talent Acquisition, Recruiting, Microsoft Excel, Organizational..., Team Building, Healthcare, Interviews, Performance Management, HR Consulting, Psychotherapy, Coaching, Customer Service, Psychology, Public Speaking, Talent Management, Microsoft Office, Employee Relations, Human Resources, Career Counseling, Resume Writing, Conflict Resolution, Leadership, Management, Process Improvement, Call Centers, Strategic Planning, Sales, Applicant Tracking..., Time Management, Onboarding, Team Leadership, Leadership Development, Employee Training, Analysis, Program Management, Technical Recruiting, Operations Management, Budgets, Negotiation, Sourcing, Business Analysis, Customer Satisfaction, Employee Benefits, Employee Engagement, New Hire Orientations, Hiring, Credit, Consulting, Business Development
Education
Colorado Technical University 2013 — 2014
Associate of Science (AS), Business Administration and Management, General
Robert Spurgeon's Sutherland Global Services Experience November 2007 - April 2008
Job Consumer Services Professional
Industry Consumer Services
Experience
Sutherland Global Services November 2007 - April 2008
Education
Colorado Technical University 2007 — 2011
None, Business Administration
Ives School 1989 — 1990
GED, English, Math, Science
Sutherland Global Services November 2007 - April 2008
Education
Colorado Technical University 2007 — 2011
None, Business Administration
Ives School 1989 — 1990
GED, English, Math, Science
jeremy wing's Sutherland Global Services Experience July 2014 - October 2014
Job Criminal Justice Major
Industry Security and Investigations
Experience
Sutherland Global Services July 2014 - October 2014
Everest University-South Orlando Campus March 2012 - January 2014
Turkey Hill Minit Markets October 2013 - October 2013
blue star March 2004 - March 2006
Skills
Customer Service, Management, Account Management, Team Building, Sales, Microsoft Office, Sales Management, Peer Mentoring, Operations Management, Mentoring, Team Leadership, Teamwork, Time Management, Customer Satisfaction, Leadership, Training, Outlook, Microsoft Word
Education
Everest University-South Orlando 2012 — 2014
Associates, Criminal Justice and Corrections
LaFayette Jr./Sr. Highschool 1996 — 2000
Sutherland Global Services July 2014 - October 2014
Everest University-South Orlando Campus March 2012 - January 2014
Turkey Hill Minit Markets October 2013 - October 2013
blue star March 2004 - March 2006
Skills
Customer Service, Management, Account Management, Team Building, Sales, Microsoft Office, Sales Management, Peer Mentoring, Operations Management, Mentoring, Team Leadership, Teamwork, Time Management, Customer Satisfaction, Leadership, Training, Outlook, Microsoft Word
Education
Everest University-South Orlando 2012 — 2014
Associates, Criminal Justice and Corrections
LaFayette Jr./Sr. Highschool 1996 — 2000
Naresh Kumar Pasam's Sutherland Global Services Experience June 2009 - December 2009
Job Teaching Assistant at Colorado State University
Industry Information Technology and Services
Experience
Colorado State University August 2015 - Present
Wolf Robotics February 2015 - Present
NTT DATA Business Solutions July 2013 - July 2014
Noetix Corporation May 2012 - June 2013
LGS Global Ltd September 2010 - April 2012
Sutherland Global Services June 2009 - December 2009
Skills
ERP, Oracle, Oracle Applications, Oracle E-Business Suite, Epicor, Procure-to-Pay, Order to Cash, XML Publisher, OBIEE, Business Process, Oracle HR, Noetix Views, Noetix WorkBench, Noetix Generator, PL/SQL, Oracle Reports, Data Conversion, Oracle Discoverer, OA Framework, Java, PHP, VB.NET, Microsoft SQL Server, Requirements Analysis, SQL, SDLC, SAP HANA, SAP Lumira, PostgreSQL, Adobe DreamWeaver, SAS E-Miner, Tortoise SVN
Education
Colorado State University 2014 — 2015
Master’s Degree, Computer Information Systems, 3.5
Padmasri Dr. B.V.Raju Institute of technology 2005 — 2009
Bachelor of Technology (B.Tech.), Information Technology
Colorado State University August 2015 - Present
Wolf Robotics February 2015 - Present
NTT DATA Business Solutions July 2013 - July 2014
Noetix Corporation May 2012 - June 2013
LGS Global Ltd September 2010 - April 2012
Sutherland Global Services June 2009 - December 2009
Skills
ERP, Oracle, Oracle Applications, Oracle E-Business Suite, Epicor, Procure-to-Pay, Order to Cash, XML Publisher, OBIEE, Business Process, Oracle HR, Noetix Views, Noetix WorkBench, Noetix Generator, PL/SQL, Oracle Reports, Data Conversion, Oracle Discoverer, OA Framework, Java, PHP, VB.NET, Microsoft SQL Server, Requirements Analysis, SQL, SDLC, SAP HANA, SAP Lumira, PostgreSQL, Adobe DreamWeaver, SAS E-Miner, Tortoise SVN
Education
Colorado State University 2014 — 2015
Master’s Degree, Computer Information Systems, 3.5
Padmasri Dr. B.V.Raju Institute of technology 2005 — 2009
Bachelor of Technology (B.Tech.), Information Technology
Scott Terryberry's Sutherland Global Services Experience July 2014 - Present
Job Owner of Lightning Computer Services
Industry Information Technology and Services
Experience
Sutherland Global Services July 2014 - Present
Lightning Computer Services October 2013 - Present
Dan's Crafts and Things August 2012 - July 2014
Global Resources May 2012 - October 2013
Tapecon, Inc. January 2009 - February 2012
Grace Auto Repair & Transmission Center February 2007 - January 2009
Superior Group February 2006 - February 2007
FedEx Ground/Home Delivery April 2004 - December 2005
Ciber 2003 - 2003
Mindex January 2001 - June 2001
Skills
Process Scheduler, Invoicing, Outlook, Customer Service, Microsoft Office, Training, Process Improvement, Project Management, Sun Solaris, Digital Printing, Offset Printing, Wide Format Printing, Variable Data Printing, Office Management, Computer Hardware, Computer Repair, Computer Hardware..., Quality Assurance
Education
Monroe Community College 1993 — 1995
A.A.S., Computer Information Systems
Erie Community College 1983 — 1985
A.A.S., Graphic Arts/Printing Technologies
Sutherland Global Services July 2014 - Present
Lightning Computer Services October 2013 - Present
Dan's Crafts and Things August 2012 - July 2014
Global Resources May 2012 - October 2013
Tapecon, Inc. January 2009 - February 2012
Grace Auto Repair & Transmission Center February 2007 - January 2009
Superior Group February 2006 - February 2007
FedEx Ground/Home Delivery April 2004 - December 2005
Ciber 2003 - 2003
Mindex January 2001 - June 2001
Skills
Process Scheduler, Invoicing, Outlook, Customer Service, Microsoft Office, Training, Process Improvement, Project Management, Sun Solaris, Digital Printing, Offset Printing, Wide Format Printing, Variable Data Printing, Office Management, Computer Hardware, Computer Repair, Computer Hardware..., Quality Assurance
Education
Monroe Community College 1993 — 1995
A.A.S., Computer Information Systems
Erie Community College 1983 — 1985
A.A.S., Graphic Arts/Printing Technologies
Jessy Orme's Sutherland Global Services Experience January 2010 - January 2011
Job Customer Support Specialist at Nielsen
Industry Information Technology and Services
Experience
Nielsen June 2013 - Present
Sitel October 2011 - May 2013
Corning Incorporated January 2011 - July 2011
Sutherland Global Services January 2010 - January 2011
IBM July 2010 - October 2010
Best Buy July 2008 - January 2010
Staples January 2006 - May 2007
Corning Community College January 2003 - May 2006
Skills
Software Installation, Windows 7, Troubleshooting, Technical Support, Windows, Computer Hardware, Hardware, Laptops, XP, Windows XP, Call Centers
Education
Corning Community College 2002 — 2006
AAS, Liberal Arts
SCT Boces 1999 — 2000
Welding
Nielsen June 2013 - Present
Sitel October 2011 - May 2013
Corning Incorporated January 2011 - July 2011
Sutherland Global Services January 2010 - January 2011
IBM July 2010 - October 2010
Best Buy July 2008 - January 2010
Staples January 2006 - May 2007
Corning Community College January 2003 - May 2006
Skills
Software Installation, Windows 7, Troubleshooting, Technical Support, Windows, Computer Hardware, Hardware, Laptops, XP, Windows XP, Call Centers
Education
Corning Community College 2002 — 2006
AAS, Liberal Arts
SCT Boces 1999 — 2000
Welding
Juanita Williams-Breuer's Sutherland Global Services Experience January 2015 - Present
Job Mortgage Servicing
Industry Financial Services
Experience
Sutherland Global Services January 2015 - Present
Snelling Personnel Services May 2014 - January 2015
Snelling Personnel Services August 2013 - May 2014
Molly Brown Temps April 2013 - June 2013
SOS Employment Group February 2013 - April 2013
Bank of America August 2011 - October 2012
Bank of America July 2010 - July 2011
Sprachschule April 2007 - April 2010
Geomag USA January 2006 - April 2007
1928 Jewelry Company September 2004 - July 2005
Skills
Relationship Management, Collections, Loan Modifications, Administrative..., Consumer Products, Brand Management, Inventory Management, Contract Management, Strategic Partnerships, Entertainment Licensing, AS400 system, CRM, LAMP, Microsoft Applications, Customer Driven, Customer Information, Customer Satisfaction, Dispute Resolution, Interpersonal Savvy, Office Management, Calendaring, Cold Calling, Customer Retention, Itineraries, Scheduling Management, Trade Shows, Display Cases, Retail Displays, Toys, Accounts..., Billing Process, International &..., Inventory Distribution, Inventory Planning, Logo Design, Procurement, Procurement Outsourcing, Product Mix, Production Budgeting, Production Deployment, Production Managment, Production Planning, Production Support, Trademarks, Contract Requirements, Legal Documents, Banquet Operations, Hotel Administration, Hospitality
Education
New York University 1996 — 2000
Bachelor of Arts (B.A.), Literature
CUNY New York City College of Technology
Associate of Arts and Sciences (A.A.S.), Hotel, Motel, and Restaurant Management
Sutherland Global Services January 2015 - Present
Snelling Personnel Services May 2014 - January 2015
Snelling Personnel Services August 2013 - May 2014
Molly Brown Temps April 2013 - June 2013
SOS Employment Group February 2013 - April 2013
Bank of America August 2011 - October 2012
Bank of America July 2010 - July 2011
Sprachschule April 2007 - April 2010
Geomag USA January 2006 - April 2007
1928 Jewelry Company September 2004 - July 2005
Skills
Relationship Management, Collections, Loan Modifications, Administrative..., Consumer Products, Brand Management, Inventory Management, Contract Management, Strategic Partnerships, Entertainment Licensing, AS400 system, CRM, LAMP, Microsoft Applications, Customer Driven, Customer Information, Customer Satisfaction, Dispute Resolution, Interpersonal Savvy, Office Management, Calendaring, Cold Calling, Customer Retention, Itineraries, Scheduling Management, Trade Shows, Display Cases, Retail Displays, Toys, Accounts..., Billing Process, International &..., Inventory Distribution, Inventory Planning, Logo Design, Procurement, Procurement Outsourcing, Product Mix, Production Budgeting, Production Deployment, Production Managment, Production Planning, Production Support, Trademarks, Contract Requirements, Legal Documents, Banquet Operations, Hotel Administration, Hospitality
Education
New York University 1996 — 2000
Bachelor of Arts (B.A.), Literature
CUNY New York City College of Technology
Associate of Arts and Sciences (A.A.S.), Hotel, Motel, and Restaurant Management
Tasha Bullock's Sutherland Global Services Experience June 2009 - March 2015
Job Federal Sales Crediting/Data Analyst at Cisco
Industry Outsourcing/Offshoring
Experience
Cisco March 2015 - Present
Sutherland Global Services June 2009 - March 2015
Sutherland Global Services January 2007 - May 2009
Sutherland Global Services June 2007 - July 2007
Sutherland Global Services July 2006 - June 2007
Kohl's Department Store April 2005 - November 2006
Rochester Police Department December 2001 - April 2003
Skills
Customer Service, Call Center, Service Delivery, Proven Leadership Skills, Teamwork, Multitasker, Listening Skills, Typing, Microsoft Office, Microsoft Office 2007, Proven ability to..., Able to handle face..., Data Analysis, Data Entry, Sales Process, Salesforce.com, Sales Operations, Sales, Call Centers, Technical Support, Leadership, Process Improvement, Microsoft Excel
Education
ECPI University 2013 — 2015
Bachelor of Applied Science (B.A.Sc.), Criminal Justice/Homeland Security, 3.0
Monroe Community College 2000 — 2002
Associate of Science (A.S.), Criminal Justice/Police Science, 3.75
Cisco March 2015 - Present
Sutherland Global Services June 2009 - March 2015
Sutherland Global Services January 2007 - May 2009
Sutherland Global Services June 2007 - July 2007
Sutherland Global Services July 2006 - June 2007
Kohl's Department Store April 2005 - November 2006
Rochester Police Department December 2001 - April 2003
Skills
Customer Service, Call Center, Service Delivery, Proven Leadership Skills, Teamwork, Multitasker, Listening Skills, Typing, Microsoft Office, Microsoft Office 2007, Proven ability to..., Able to handle face..., Data Analysis, Data Entry, Sales Process, Salesforce.com, Sales Operations, Sales, Call Centers, Technical Support, Leadership, Process Improvement, Microsoft Excel
Education
ECPI University 2013 — 2015
Bachelor of Applied Science (B.A.Sc.), Criminal Justice/Homeland Security, 3.0
Monroe Community College 2000 — 2002
Associate of Science (A.S.), Criminal Justice/Police Science, 3.75
David Dan Peers's Sutherland Global Services Experience June 2011 - August 2012
Job Volunteer Firefighter at GatesChili Fire Department
Industry Consumer Services
Experience
Gates-Chili Fire Department August 2012 - Present
Sutherland Global Services June 2011 - August 2012
Channel Source Direct August 2009 - May 2010
Sutherland Global Services December 2008 - May 2009
Skills
Problem Solving, Microsoft Office, Customer Satisfaction, Call Center, Customer Service, Technical Support, Account Management, Microsoft Excel, Customer Experience, Lead Generation, CRM, Networking, Team Leadership, Microsoft Word, Customer Support, Team Building
Education
Erie Community College 2010 — 2011
State University of New York at Buffalo 2003 — 2008
Bachelor's degree, Economics
Gates-Chili Fire Department August 2012 - Present
Sutherland Global Services June 2011 - August 2012
Channel Source Direct August 2009 - May 2010
Sutherland Global Services December 2008 - May 2009
Skills
Problem Solving, Microsoft Office, Customer Satisfaction, Call Center, Customer Service, Technical Support, Account Management, Microsoft Excel, Customer Experience, Lead Generation, CRM, Networking, Team Leadership, Microsoft Word, Customer Support, Team Building
Education
Erie Community College 2010 — 2011
State University of New York at Buffalo 2003 — 2008
Bachelor's degree, Economics
Boyan Tomov's Sutherland Global Services Experience June 2015 - Present
Job Backup & security engineer
Industry Retail
Experience
Sutherland Global Services June 2015 - Present
Filkab JSCo December 2013 - June 2015
Filkab JSCo September 2009 - December 2013
Skills
System Administration, Software Development, Team Leadership, IT Management, Network Administration, IT Operations, Troubleshooting, Microsoft SQL Server, VMware, Negotiation, Windows Server, Active Directory, Servers, Computer Hardware, Windows, Windows 7, ERP, IT Strategy, .NET, C#, Project Management, Team Management, Management, Business Strategy, SQL, Marketing Strategy
Education
Plovdivski universitet 'Paisii Hilendarski' 2011 — 2015
Bachelor's Degree, Informatics
EAE Business School 2007 — 2010
Bachelor's Degree, Business Administration and Management, General
Universitat Politècnica de Catalunya 2005 — 2007
Engineer's Degree, Industrial Engineering
Technical University Sofia 2002 — 2005
Sutherland Global Services June 2015 - Present
Filkab JSCo December 2013 - June 2015
Filkab JSCo September 2009 - December 2013
Skills
System Administration, Software Development, Team Leadership, IT Management, Network Administration, IT Operations, Troubleshooting, Microsoft SQL Server, VMware, Negotiation, Windows Server, Active Directory, Servers, Computer Hardware, Windows, Windows 7, ERP, IT Strategy, .NET, C#, Project Management, Team Management, Management, Business Strategy, SQL, Marketing Strategy
Education
Plovdivski universitet 'Paisii Hilendarski' 2011 — 2015
Bachelor's Degree, Informatics
EAE Business School 2007 — 2010
Bachelor's Degree, Business Administration and Management, General
Universitat Politècnica de Catalunya 2005 — 2007
Engineer's Degree, Industrial Engineering
Technical University Sofia 2002 — 2005
EMMIT SMITH's Sutherland Global Services Experience May 2014 - Present
Job Sales Consultant at Sutherland Global Services
Industry Insurance
Experience
Sutherland Global Services May 2014 - Present
Skills
Microsoft Office, Customer Service, Leadership, Management, Microsoft Excel, Project Management, Strategic Planning, Public Speaking, Microsoft Word, Training, Sales
Education
ECPI University 2012 — 2015
Bachelor's degree, Criminal Justice
Sutherland Global Services May 2014 - Present
Skills
Microsoft Office, Customer Service, Leadership, Management, Microsoft Excel, Project Management, Strategic Planning, Public Speaking, Microsoft Word, Training, Sales
Education
ECPI University 2012 — 2015
Bachelor's degree, Criminal Justice
Mike Bartusek's Sutherland Global Services Experience 2007 - Present
Job Chief Financial Officer
Industry Financial Services
Experience
Sutherland Global Services 2007 - Present
Xerox Global Services 2004 - 2007
Xerox Capital Services (GE Capital and Xerox Joint Venture) 2002 - 2004
PwC 1995 - 2002
GE Capital Corporation 1991 - 1995
Education
Edinboro University of Pennsylvania
B.S., Business Administration
Wharton Business School
Executive Program-Strategy
Sutherland Global Services 2007 - Present
Xerox Global Services 2004 - 2007
Xerox Capital Services (GE Capital and Xerox Joint Venture) 2002 - 2004
PwC 1995 - 2002
GE Capital Corporation 1991 - 1995
Education
Edinboro University of Pennsylvania
B.S., Business Administration
Wharton Business School
Executive Program-Strategy
Kasey Kenny's Sutherland Global Services Experience May 2001 - August 2002
Job Telecommunications Professional
Industry Telecommunications
Experience
Choice One Communications August 2004 - 2005
Choice One Communications August 2002 - August 2004
Sutherland Global Services May 2001 - August 2002
Sutherland Global Services October 1998 - May 2001
IBM May 1994 - April 1998
Skills
Microsoft excel, Internet Explorer
Education
Colorado State University 1992 — 1994
Choice One Communications August 2004 - 2005
Choice One Communications August 2002 - August 2004
Sutherland Global Services May 2001 - August 2002
Sutherland Global Services October 1998 - May 2001
IBM May 1994 - April 1998
Skills
Microsoft excel, Internet Explorer
Education
Colorado State University 1992 — 1994
Tangee Stewart's Sutherland Global Services Experience June 2013 - Present
Job Information Technology
Industry Information Technology and Services
Experience
Uber February 2015 - Present
Sutherland Global Services June 2013 - Present
Everest University-South Orlando Campus 2012 - 2013
Sutton Bus and Truck Company October 2005 - March 2010
Laidlaw Transit September 2002 - January 2004
Skills
Customer Service, Leadership Development, Coaching, Public Speaking, Team Building, Fleet Management, Working Alone, Communication, Microsoft Office, Power Point, Excel, Counsel and Serve, Class B CDL, DOT regulations, DOT Compliance, Microsoft Excel, Teamwork, Data Entry, Social Networking, Microsoft Word, Social Media, Windows, Customer Satisfaction, Time Management, Team Leadership, Resume Writing, Management, Call Centers, System Administration, Networking, Interviews, Recruiting, Software Documentation
Education
Everest University-Tampa 2012 — 2013
A.S Business Administration, Business Administration and Management, General, 3.4
H.S of Graphic Arts
High School Diploma, Photography
Uber February 2015 - Present
Sutherland Global Services June 2013 - Present
Everest University-South Orlando Campus 2012 - 2013
Sutton Bus and Truck Company October 2005 - March 2010
Laidlaw Transit September 2002 - January 2004
Skills
Customer Service, Leadership Development, Coaching, Public Speaking, Team Building, Fleet Management, Working Alone, Communication, Microsoft Office, Power Point, Excel, Counsel and Serve, Class B CDL, DOT regulations, DOT Compliance, Microsoft Excel, Teamwork, Data Entry, Social Networking, Microsoft Word, Social Media, Windows, Customer Satisfaction, Time Management, Team Leadership, Resume Writing, Management, Call Centers, System Administration, Networking, Interviews, Recruiting, Software Documentation
Education
Everest University-Tampa 2012 — 2013
A.S Business Administration, Business Administration and Management, General, 3.4
H.S of Graphic Arts
High School Diploma, Photography
DeAnna Gilson's Sutherland Global Services Experience February 2013 - April 2015
Job Sales Agent at DialAmerica
Industry Financial Services
Experience
Sutherland Global Services February 2013 - April 2015
DialAmerica July 2011 - January 2013
EXPRESS November 2009 - March 2011
Econo Lodge Inn & Suites February 2007 - July 2008
Red Bull Inn February 2004 - May 2006
Skills
Microsoft Office 2007, Communications Strategy, Statistics, Data Entry, Event Management, Account Management, Training & Development
Education
Edinboro University of Pennsylvania 2007 — 2011
BA, Sociology and Theater
Sutherland Global Services February 2013 - April 2015
DialAmerica July 2011 - January 2013
EXPRESS November 2009 - March 2011
Econo Lodge Inn & Suites February 2007 - July 2008
Red Bull Inn February 2004 - May 2006
Skills
Microsoft Office 2007, Communications Strategy, Statistics, Data Entry, Event Management, Account Management, Training & Development
Education
Edinboro University of Pennsylvania 2007 — 2011
BA, Sociology and Theater
Walt Zimmerman's Sutherland Global Services Experience June 2005 - December 2007
Job Software Integration Technician for Adecco at Carestream Health
Industry Information Technology and Services
Experience
Carestream Health November 2013 - Present
Pictometry International December 2007 - November 2013
Sutherland Global Services June 2005 - December 2007
Eastman Kodak June 1984 - October 2003
Skills
SharePoint, Troubleshooting, Technical Writing, Microsoft Office, Salesforce.com
Education
Erie Community College
Associate of Arts and Sciences (A.A.S.), Electronics
SUNY Brockport
Bachelor's degree, Computer Science
Carestream Health November 2013 - Present
Pictometry International December 2007 - November 2013
Sutherland Global Services June 2005 - December 2007
Eastman Kodak June 1984 - October 2003
Skills
SharePoint, Troubleshooting, Technical Writing, Microsoft Office, Salesforce.com
Education
Erie Community College
Associate of Arts and Sciences (A.A.S.), Electronics
SUNY Brockport
Bachelor's degree, Computer Science
Annette Freeman's Sutherland Global Services Experience June 2014 - Present
Job Customer Service/Technical Support Consultant at Sutherland Global Services
Industry Computer & Network Security
Experience
Sutherland Global Services June 2014 - Present
Skills
Network Systems, Customer Service, Customer Satisfaction, Technical Support, Troubleshooting, Computer Hardware, Networking, Windows 7, Call Centers, Active Directory, Windows XP, Windows Server, Software Installation
Education
DeVry University 2012 — 2014
Associate of Arts and Sciences (A.A.S.), Network and System Administration/Administrator
Monsignor Ryan Memorial High School 1994 — 1998
High School Diploma, High School/Secondary Diplomas and Certificates
Sutherland Global Services June 2014 - Present
Skills
Network Systems, Customer Service, Customer Satisfaction, Technical Support, Troubleshooting, Computer Hardware, Networking, Windows 7, Call Centers, Active Directory, Windows XP, Windows Server, Software Installation
Education
DeVry University 2012 — 2014
Associate of Arts and Sciences (A.A.S.), Network and System Administration/Administrator
Monsignor Ryan Memorial High School 1994 — 1998
High School Diploma, High School/Secondary Diplomas and Certificates
Brian Skowron's Sutherland Global Services Experience November 2012 - October 2014
Job Coating Associate at Semrock, Inc. ( Idex Corp.)
Industry Information Technology and Services
Experience
Semrock, Inc. ( Idex Corp.) February 2015 - Present
Innovative Solutions ( Semrock , Inc.) October 2014 - February 2015
Sutherland Global Services November 2012 - October 2014
Paychex May 2011 - March 2012
Paychex December 2009 - April 2011
Paychex January 2000 - November 2009
Eastman Kodak June 1995 - November 1998
Unisys February 1994 - May 1995
PCB Piezotronics April 1990 - August 1993
Waysides Pleasures & Pastimes March 1987 - March 1990
Skills
Exceptional customer..., Passion for Helping..., Working supervisory...
Education
Erie Community College 1990 — 1993
Associate of Science (A.S.), Business Administration and Management, General, 3.67
Semrock, Inc. ( Idex Corp.) February 2015 - Present
Innovative Solutions ( Semrock , Inc.) October 2014 - February 2015
Sutherland Global Services November 2012 - October 2014
Paychex May 2011 - March 2012
Paychex December 2009 - April 2011
Paychex January 2000 - November 2009
Eastman Kodak June 1995 - November 1998
Unisys February 1994 - May 1995
PCB Piezotronics April 1990 - August 1993
Waysides Pleasures & Pastimes March 1987 - March 1990
Skills
Exceptional customer..., Passion for Helping..., Working supervisory...
Education
Erie Community College 1990 — 1993
Associate of Science (A.S.), Business Administration and Management, General, 3.67
Alex Tarnas-Raskin's Sutherland Global Services Experience April 2011 - July 2011
Job RHITeligible lateral thinker, adaptable technology user, and avid problemsolver interested in HIT positions.
Industry Hospital & Health Care
Experience
Mercy Health System June 2013 - Present
Sutherland Global Services April 2011 - July 2011
Sutherland Global Services August 2010 - April 2011
Southwestern Vermont Medical Center September 2009 - December 2009
Skills
ICD-10, CPT, Microsoft Excel, PowerPoint, Microsoft Word, Meditech, Centricity, Encoders
Education
DeVry University 2012 — 2014
Associate's Degree, Health Information/Medical Records Technology/Technician
University of Rochester 2005 — 2009
Bachelor's Degree, Social and Biological Psychology
Mercy Health System June 2013 - Present
Sutherland Global Services April 2011 - July 2011
Sutherland Global Services August 2010 - April 2011
Southwestern Vermont Medical Center September 2009 - December 2009
Skills
ICD-10, CPT, Microsoft Excel, PowerPoint, Microsoft Word, Meditech, Centricity, Encoders
Education
DeVry University 2012 — 2014
Associate's Degree, Health Information/Medical Records Technology/Technician
University of Rochester 2005 — 2009
Bachelor's Degree, Social and Biological Psychology
Asjuah Hall's Sutherland Global Services Experience
Job Customer Engagement Specialist at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services
Skills
Service Delivery, Customer Engagement, Customer Experience, Customer Satisfaction, Customer Service, Account Management, Lead Generation, Customer Retention, Sales, Team Leadership, Manage Client..., Pre-sales
Education
Aquinas
Continental School of Beauty Culture-Rochester
Sutherland Global Services
Skills
Service Delivery, Customer Engagement, Customer Experience, Customer Satisfaction, Customer Service, Account Management, Lead Generation, Customer Retention, Sales, Team Leadership, Manage Client..., Pre-sales
Education
Aquinas
Continental School of Beauty Culture-Rochester
Patricia Sexton's Sutherland Global Services Experience May 2013 - Present
Job WAH Sutherland Global Services
Industry Information Technology and Services
Experience
Sutherland Global Services May 2013 - Present
Adecco Group March 2012 - March 2013
M & T Transport September 2010 - January 2012
Predator Recovery June 2009 - September 2010
Skills
Recruiting, Talent Acquisition, Temporary Staffing, Applicant Tracking..., Contract Recruitment, Sourcing, Human Resources, Staffing Services, Talent Management, Technical Support, Customer Service, Troubleshooting
Education
Everest University-Tampa 2008 — 2012
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Everest College 2005 — 2008
Associate of Science (A.S.), Business Administration and Management, General
Sutherland Global Services May 2013 - Present
Adecco Group March 2012 - March 2013
M & T Transport September 2010 - January 2012
Predator Recovery June 2009 - September 2010
Skills
Recruiting, Talent Acquisition, Temporary Staffing, Applicant Tracking..., Contract Recruitment, Sourcing, Human Resources, Staffing Services, Talent Management, Technical Support, Customer Service, Troubleshooting
Education
Everest University-Tampa 2008 — 2012
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Everest College 2005 — 2008
Associate of Science (A.S.), Business Administration and Management, General
Veronica Van Horn's Sutherland Global Services Experience September 2005 - December 2006
Job Sr. Assistant Manager at Burger King
Industry Food & Beverages
Experience
Burger King August 1996 - Present
Sutherland Global Services September 2005 - December 2006
Loohn's Dry Cleaners June 1999 - July 2003
Skills
Customer Service
Education
University of Phoenix 2011 — 2013
Bachelor's degree, Human Services, General
Corning Community College 1998 — 2001
Associate of Arts and Sciences (A.A.S.), Education
Dansville Sr High School 1994 — 1998
Diploma
Burger King August 1996 - Present
Sutherland Global Services September 2005 - December 2006
Loohn's Dry Cleaners June 1999 - July 2003
Skills
Customer Service
Education
University of Phoenix 2011 — 2013
Bachelor's degree, Human Services, General
Corning Community College 1998 — 2001
Associate of Arts and Sciences (A.A.S.), Education
Dansville Sr High School 1994 — 1998
Diploma
Ravan Grayson's Sutherland Global Services Experience July 2013 - July 2014
Job Customer Service Representative
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services July 2013 - July 2014
Alpine Access December 2011 - February 2013
Skills
Call Centers, Customer Experience, Customer Satisfaction, Customer Retention, Customer Service, VoIP
Education
Eastfield College 2006 — 2006
Cerificate, Health and Medical Administrative Services
Eastfield College
Certificate, Medical Administrative/Executive Assistant and Medical Secretary
Sutherland Global Services July 2013 - July 2014
Alpine Access December 2011 - February 2013
Skills
Call Centers, Customer Experience, Customer Satisfaction, Customer Retention, Customer Service, VoIP
Education
Eastfield College 2006 — 2006
Cerificate, Health and Medical Administrative Services
Eastfield College
Certificate, Medical Administrative/Executive Assistant and Medical Secretary
Daniel Tijerina's Sutherland Global Services Experience January 2006 - November 2012
Job Sr. Account Service Representative at TMobile
Industry Telecommunications
Experience
T-Mobile May 2015 - Present
T-Mobile December 2012 - May 2015
Sutherland Global Services January 2006 - November 2012
CompUSA January 2002 - January 2006
Best Buy January 2000 - January 2002
Skills
Data Analysis, Microsoft Office, Workforce Management, Project Management, Performance Management, Solution Implementation, New Product..., Leadership Development, Strategic Leadership, Quality Management, Retail Marketing, Retail Sales Analysis, Operations Management, Sales, Time Management, BPO, Customer Experience, Team Leadership, Customer Satisfaction
Education
University of Alabama 2012 — 2015
Bachelor of Science, Commerce & Business Administration
Eastfield College 2002 — 2004
Associate of Science (AS), General Sciences
T-Mobile May 2015 - Present
T-Mobile December 2012 - May 2015
Sutherland Global Services January 2006 - November 2012
CompUSA January 2002 - January 2006
Best Buy January 2000 - January 2002
Skills
Data Analysis, Microsoft Office, Workforce Management, Project Management, Performance Management, Solution Implementation, New Product..., Leadership Development, Strategic Leadership, Quality Management, Retail Marketing, Retail Sales Analysis, Operations Management, Sales, Time Management, BPO, Customer Experience, Team Leadership, Customer Satisfaction
Education
University of Alabama 2012 — 2015
Bachelor of Science, Commerce & Business Administration
Eastfield College 2002 — 2004
Associate of Science (AS), General Sciences
Christine Simonsen's Sutherland Global Services Experience June 2010 - Present
Job Director of Operations, Patient Access Services at Sutherland Global Services
Industry Hospital & Health Care
Experience
Sutherland Global Services June 2010 - Present
Atlantic Health January 2009 - May 2010
Atlantic Health 2003 - January 2009
Skills
EHR, Healthcare Management, HIPAA, Healthcare, Revenue Cycle, Revenue Cycle Management, EMR
Education
Fairleigh Dickinson University 2000 — 2003
Master's degree, Accounting and Finance
Lock Haven University of Pennsylvania 1990 — 1994
Bachelor of Science (B.S.), Health Science
New York College 1995 — 1997
Associate of Science (A.S.), Massage Therapy/Therapeutic Massage
Sutherland Global Services June 2010 - Present
Atlantic Health January 2009 - May 2010
Atlantic Health 2003 - January 2009
Skills
EHR, Healthcare Management, HIPAA, Healthcare, Revenue Cycle, Revenue Cycle Management, EMR
Education
Fairleigh Dickinson University 2000 — 2003
Master's degree, Accounting and Finance
Lock Haven University of Pennsylvania 1990 — 1994
Bachelor of Science (B.S.), Health Science
New York College 1995 — 1997
Associate of Science (A.S.), Massage Therapy/Therapeutic Massage
Marlene Owens's Sutherland Global Services Experience July 2006 - September 2012
Job Independent Consultant at PartyLite
Industry Information Technology and Services
Experience
TEKsystems January 2013 - Present
PartyLite April 2011 - Present
Sutherland Global Services July 2006 - September 2012
Education
Everest University-Tampa 2005 — 2009
Bachelor's degree, Computer and Information Sciences, General
Huertas Junior College 1997 — 1998
Associate's degree, Computer and Information Sciences, General
TEKsystems January 2013 - Present
PartyLite April 2011 - Present
Sutherland Global Services July 2006 - September 2012
Education
Everest University-Tampa 2005 — 2009
Bachelor's degree, Computer and Information Sciences, General
Huertas Junior College 1997 — 1998
Associate's degree, Computer and Information Sciences, General
Kim Ebron's Sutherland Global Services Experience June 2010 - Present
Job Consultant at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services June 2010 - Present
Maryland Army National Guard July 2009 - December 2009
Maryland Army National Guard March 2009 - July 2009
Skills
Quality Assurance,..., Inventory Management, Logistics Management, Teamwork, Flexibility,..., Initiative,..., Honesty, and Research..., PowerPoint, Access, and...
Education
University of Phoenix 2009 — 2012
BSB, Human Resources Management and Services
DeVry Institute of Technology 1992 — 1995
AAS, Telecommunications Management
Sutherland Global Services June 2010 - Present
Maryland Army National Guard July 2009 - December 2009
Maryland Army National Guard March 2009 - July 2009
Skills
Quality Assurance,..., Inventory Management, Logistics Management, Teamwork, Flexibility,..., Initiative,..., Honesty, and Research..., PowerPoint, Access, and...
Education
University of Phoenix 2009 — 2012
BSB, Human Resources Management and Services
DeVry Institute of Technology 1992 — 1995
AAS, Telecommunications Management
Bianca Bass's Sutherland Global Services Experience April 2010 - May 2011
Job ..
Industry Staffing and Recruiting
Experience
Concentrix July 2015 - Present
Kelly Services January 2014 - July 2015
Kelly Services October 2013 - January 2014
Alpine Access June 2012 - October 2013
Alpine Access June 2012 - October 2013
Convergys June 2011 - November 2011
US Army July 2003 - June 2011
Sutherland Global Services April 2010 - May 2011
West Corporation November 2007 - May 2008
Skills
Customer Service, Time Management, Data Entry, Outlook, Training, Sales, Customer Satisfaction, Team Building, Administrative..., Coaching, Telephone Skills, Applicant Tracking..., Customer Experience, Employee Relations, Human Resources, New Hire Orientations, Onboarding, Recruiting, Staffing Services, Talent Acquisition
Education
Northern Nash Sr. High
Colorado Technical University
Associates, Liberal Arts
Concentrix July 2015 - Present
Kelly Services January 2014 - July 2015
Kelly Services October 2013 - January 2014
Alpine Access June 2012 - October 2013
Alpine Access June 2012 - October 2013
Convergys June 2011 - November 2011
US Army July 2003 - June 2011
Sutherland Global Services April 2010 - May 2011
West Corporation November 2007 - May 2008
Skills
Customer Service, Time Management, Data Entry, Outlook, Training, Sales, Customer Satisfaction, Team Building, Administrative..., Coaching, Telephone Skills, Applicant Tracking..., Customer Experience, Employee Relations, Human Resources, New Hire Orientations, Onboarding, Recruiting, Staffing Services, Talent Acquisition
Education
Northern Nash Sr. High
Colorado Technical University
Associates, Liberal Arts
Darrick Sagona-Hansen's Sutherland Global Services Experience June 2014 - Present
Job Property & Casualty Consultant at Sutherland Global Services
Industry Insurance
Experience
Sutherland Global Services June 2014 - Present
Portfolio Recovery Associates June 2013 - February 2014
Sutherland Global Services April 2012 - December 2012
GEICO May 2007 - March 2012
U.S. Coast Guard September 1988 - May 2007
Skills
Insurance, Customer Service, Property & Casualty..., Customer Satisfaction, Sales, General Insurance
Education
DeVry University 2013 — 2015
Sutherland Global Services June 2014 - Present
Portfolio Recovery Associates June 2013 - February 2014
Sutherland Global Services April 2012 - December 2012
GEICO May 2007 - March 2012
U.S. Coast Guard September 1988 - May 2007
Skills
Insurance, Customer Service, Property & Casualty..., Customer Satisfaction, Sales, General Insurance
Education
DeVry University 2013 — 2015
Joseph Beaulieu's Sutherland Global Services Experience April 2014 - Present
Job Inventory Reconciliation Specialist at Sutherland Global Services
Industry Food & Beverages
Experience
Sutherland Global Services April 2014 - Present
The Coca-Cola Company 2013 - 2014
MetLife July 2003 - January 2013
Skills
Customer Service, 10 Key Touch, Typing, Computers, Telephone Skills, Customer Support, Sales, Troubleshooting, Microsoft Office, Microsoft Excel, Team Building, Project Management
Education
Community College of the Air Force 1981 — 1985
Associate of Science (A.S.), Purchasing, Procurement/Acquisitions and Contracts Management
Omaha Technical High School 1976 — 1979
Diploma, General Studies
Sutherland Global Services April 2014 - Present
The Coca-Cola Company 2013 - 2014
MetLife July 2003 - January 2013
Skills
Customer Service, 10 Key Touch, Typing, Computers, Telephone Skills, Customer Support, Sales, Troubleshooting, Microsoft Office, Microsoft Excel, Team Building, Project Management
Education
Community College of the Air Force 1981 — 1985
Associate of Science (A.S.), Purchasing, Procurement/Acquisitions and Contracts Management
Omaha Technical High School 1976 — 1979
Diploma, General Studies
Seth Cummings's Sutherland Global Services Experience July 2001 - October 2002
Job Software Support Specialist at Mitchell1
Industry Information Technology and Services
Experience
Mitchell1 August 2014 - Present
Self-employed October 2006 - Present
First Advantage Credco April 2004 - July 2006
Mitchell1 November 2002 - November 2003
Sutherland Global Services July 2001 - October 2002
Skills
Active Directory..., Citrix, Microsoft Office, Microsoft Office 2007, Office 2010, Windows, Windows 7, Windows Vista, Windows XP Pro, Windows 2000, windows 8, OS X, Android, Apple, iPhone, Linux, Outlook, Technical Support, Help Desk Support, Troubleshooting, Computer Hardware, Customer Service, Training, Employee Training, Public Speaking, Windows XP
Education
Coleman College 2001 — 2001
Certificate in Computer Networking, Computer Systems Networking and Telecommunications
Mitchell1 August 2014 - Present
Self-employed October 2006 - Present
First Advantage Credco April 2004 - July 2006
Mitchell1 November 2002 - November 2003
Sutherland Global Services July 2001 - October 2002
Skills
Active Directory..., Citrix, Microsoft Office, Microsoft Office 2007, Office 2010, Windows, Windows 7, Windows Vista, Windows XP Pro, Windows 2000, windows 8, OS X, Android, Apple, iPhone, Linux, Outlook, Technical Support, Help Desk Support, Troubleshooting, Computer Hardware, Customer Service, Training, Employee Training, Public Speaking, Windows XP
Education
Coleman College 2001 — 2001
Certificate in Computer Networking, Computer Systems Networking and Telecommunications
Joseph Proia's Sutherland Global Services Experience November 2011 - Present
Job Microsoft Store Sales Representative at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services November 2011 - Present
Staples March 2008 - August 2010
Sitel September 2007 - March 2008
Skills
Windows 7, Technical Support, Customer Satisfaction, BPO, Service Delivery, Customer Service, CRM, Software Installation, Process Improvement, Windows 8, Microsoft Office, Xbox One, Xbox 360, Retail Sales, Sales Operations, Gaming Industry, Digital Marketing, Business Partner..., Computer Hardware, Networking, Call Centers, Training, Troubleshooting, Customer Retention
Education
College of Southern Nevada 2007 — 2008
Culinary Arts/Chef Training
Sutherland Global Services November 2011 - Present
Staples March 2008 - August 2010
Sitel September 2007 - March 2008
Skills
Windows 7, Technical Support, Customer Satisfaction, BPO, Service Delivery, Customer Service, CRM, Software Installation, Process Improvement, Windows 8, Microsoft Office, Xbox One, Xbox 360, Retail Sales, Sales Operations, Gaming Industry, Digital Marketing, Business Partner..., Computer Hardware, Networking, Call Centers, Training, Troubleshooting, Customer Retention
Education
College of Southern Nevada 2007 — 2008
Culinary Arts/Chef Training
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY