Sutherland Global Services

Industry: Company

Description

Headquarters: Pittsford, New York, United States COO: Kannan Sundaresan CEO: Dilip R. Vellodi (1986–) Founder: Dilip R. Vellodi Founded: 1986 Subsidiaries: Nuevora Inc., Adventity Global Services Pvt. Ltd.,

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Sutherland Global Services Employees

Employee
Years
Job
Industry
Ereneo Dizon Ereneo Dizon Greater San Diego Area Details
Ereneo Dizon's Sutherland Global Services Experience January 2008 - September 2008
Job Network Technician II at ConAm Management Corporation
Industry Telecommunications
Experience
ConAm Management Corporation  January 2015 - Present
The Active Network  October 2011 - January 2014
Time Warner Cable  March 2009 - October 2011
Comair, Delta Connection  November 2004 - February 2009
Sutherland Global Services   January 2008 - September 2008
Rapid Response Monitoring  May 2004 - June 2004
US Army  September 1993 - January 2004

Skills
Troubleshooting, Software Documentation, Management, Technical Support, Active Directory, VMware, XP, Windows 7, Cisco Technologies, Virtualization, Cloud Computing, SharePoint, TCP/IP, Networking, Microsoft Office, Risk Management, Risk Assessment, Call Centers, Windows, Operating Systems, Computer Hardware, Help Desk Support, Hardware, Windows Server, Training, VPN, System Administration, Servers, Software Installation, Windows XP

Education
ITT Technical Institute-San Diego   2013 — 2015
Bachelor's degree, Information Systems and Cybersecurity

ITT Technical Institute   2011 — 2013
Associate of Science Degree, Network Systems Administration

Antwon Allen Antwon Allen New York, New York Details
Antwon Allen's Sutherland Global Services Experience March 2012 - August 2012
Job Educational Facilitator, Digital Marketing Freelancer, Alumni of The Brotherhood/Sister Sol
Industry Nonprofit Organization Management
Experience
The Brotherhood/Sister Sol  June 2007 - Present
Edgies Teen Center, Educational Alliance   August 2013 - August 2014
AmeriCorps  October 2012 - April 2013
Club Monaco  September 2012 - April 2013
Sutherland Global Services   March 2012 - August 2012
Banana Republic / Gap Inc.   September 2011 - January 2012
GameStop  September 2008 - November 2011
Citigroup Inc  June 2008 - August 2011

Skills
Nonprofits, Management, Public Speaking, Leadership, Community Outreach, Social Networking, Fundraising, Microsoft Office, Program Development, Social Media, Volunteer Management

Education
Howard University
Sociology

Briana Studymine Briana Studymine Rochester, New York Details
Briana Studymine's Sutherland Global Services Experience August 2010 - April 2011
Job Teleprospector at CA Technologies
Industry Computer Software
Experience
CA Technologies  April 2012 - June 2013
Lexis Nexis  January 2012 - March 2012
Sutherland Global Services   August 2010 - April 2011

Education
Jackson State University

Sariful Islam Sariful Islam Toronto, Canada Area Details
Sariful Islam's Sutherland Global Services Experience May 2008 - November 2012
Job Google Canada
Industry Information Technology and Services
Experience
Google Canada Inc   June 2012 - Present
Sutherland Global Services   May 2008 - November 2012

Skills
Networking, Troubleshooting, Technical Support, Software Documentation, Computer Hardware, Active Directory, Testing, System Administration, Windows 7, Windows, Windows Server, Unix, DHCP, SQL, Linux, C++, jQuery, Java, HTML 5, CSS, Ticketing Systems, WordPress, SEO, iOS, Software Quality..., Visio, Databases, Business Analysis, Quality Assurance

Education
Laurentian University/Université Laurentienne   2005 — 2009
Bachelor of Science in Computer Science

Kristopher Alexander Kristopher Alexander Virginia Beach, Virginia Details
Kristopher Alexander's Sutherland Global Services Experience July 2013 - Present
Job Technical Support Representative
Industry Electrical/Electronic Manufacturing
Experience
Cox Communications  April 2014 - Present
Sutherland Global Services   July 2013 - Present
Dish Network  October 2012 - April 2013
KFC Corporation (U.S.)   June 2012 - September 2012

Skills
Customer Service, Technical Support, Invoicing, Troubleshooting, Computer Hardware, Call Centers, Software Installation, Telecommunications, Electronics, Wireless Networking, Cabling, Windows 7, Hardware, Customer Satisfaction, Operating Systems

Education
ITT Technical Institute-Norfolk   2013 — 2015
Associate of Science (AS), Electrical and Electronics Engineering

International Academy of Design and Technology-Online   2012 — 2013
N/A, IT

Radford University   2011 — 2012
Bachelor of Engineering (BEng), Computer Software Engineering

Crystal Singletary Crystal Singletary Fayetteville, North Carolina Area Details
Crystal Singletary's Sutherland Global Services Experience October 2012 - Present
Job Customer Service Agent at Sutherland Global Services
Industry Individual & Family Services
Experience
Sutherland Global Services   October 2012 - Present
Little Hands Daycare, Inc   October 2007 - October 2012
Old Salem Museums and Gardens  September 2005 - May 2007
BellSouth  May 2000 - August 2001

Skills
Customer Service, Clerical Skills, Data Entry, Microsoft Office, Internet, Telecommunications, Office Management

Education
Kaplan University   2011 — 2013
Associate of Applied Science, Medical Office Management/Administration

North Forsyth High School   1990 — 1994
Diploma

Volora Baldon Volora Baldon Houston, Texas Area Details
Volora Baldon's Sutherland Global Services Experience November 2012 - May 2015
Job Independent Agent at State Farm Agent
Industry Insurance
Experience
State Farm Agent  July 2015 - Present
Organo Gold -  May 2015 - Present
Walk by Faith Ministries   May 2011 - Present
Primerica  July 2007 - July 2015
Sutherland Global Services   November 2012 - May 2015

Skills
Highly detail oriented, Multi Tasking, Written & Verbal..., Microsoft Office, Customer Experience, Copying, Fax, Email, Outlook, Color Printing, 10 Key

Education
Azusa Friends Christian University
Bachelor's degree, Biblical Bible Study and Counseling

Houston Community College
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities

Keith Carlins Keith Carlins Buffalo/Niagara, New York Area Details
Keith Carlins's Sutherland Global Services Experience September 2012 - September 2013
Job Operating Principal at Keller Williams Realty, Inc.
Industry Real Estate
Experience
Keller Williams Realty, Inc.   July 2014 - Present
Bella Development   September 2013 - Present
Sutherland Global Services   September 2012 - September 2013
BlueCross BlueShield WNY   January 2010 - September 2012
Regis University  May 2009 - May 2011
Praxair Inc  January 2007 - May 2009
Praxair Inc.  January 2005 - December 2006
Praxair  June 2003 - December 2004

Skills
Process Improvement, Analysis, Logistics, Project Portfolio..., Microsoft Office 2007, MS Project, Daptiv, Portfolio Management, Budgets, PMO, Project Management, Leadership, Program Management, Vendor Management, Business Process..., Process Engineering, SDLC, Management, Project Delivery, Forecasting, Proposal Writing, Cross-functional Team..., Integration, Microsoft Project

Education
State University of New York College at Buffalo   2004 — 2007
MBA, Business

Lehigh University   2004 — 2005
Masters Certificate, Supply Chain Management

Penn State   1999 — 2003
Bacholers of Science, Finance

Sweet Home

Sweet Home

Mohammed E Mohammed E Houston, Texas Area Details
Mohammed E's Sutherland Global Services Experience January 2014 - November 2014
Job Technical support engineer
Industry Computer Networking
Experience
Diebold  April 2015 - Present
Robert Half Technology  March 2015 - Present
Sutherland Global Services   January 2014 - November 2014
MobileComm Professionals Inc.  September 2013 - February 2014
b2s   January 2008 - March 2009
Phone Assistance   May 2007 - December 2007

Skills
Research, Public Policy, Policy Analysis, Microsoft Office, Public Speaking, Policy, Strategic Planning, Non-profits, Microsoft Excel, Social Media, Public Relations, Editing, PowerPoint, Project Management, Politics, English, Community Outreach, Microsoft Word, Cabling, Linux, Programming, IP Addressing, French, Arabic, Troubleshooting, Political Science, Computer Science, Email, Databases, Problem Solving, IT Strategy, Professional..., Windows, LAN-WAN, Routers, Customer Service, Networking, Windows Server, Technical Support, Active Directory

Education
ITT Technical Institute-Houston West   2013 — 2014
Associate's degree, Network and System Administration/Administrator

Spanish-American Institute   2010 — 2011
English Language and Literature, General

Richland Community College   2009 — 2011

universite hassan 2 Casablanca   2000 — 2002

Wendy Evans Wendy Evans Alexandria, Louisiana Area Details
Wendy Evans's Sutherland Global Services Experience April 2015 - Present
Job Sr Recruiting Specialist at Sutherland Global Services
Industry Telecommunications
Experience
Sutherland Global Services   April 2015 - Present
Sutherland Global Services   April 2012 - April 2015
Vaughn Motors   January 2011 - June 2012
StarTek USA, Inc  1999 - July 2011

Skills
Talent Management, Recruiting, Training, Human Resources, Interviews, Customer Service, Networking, Marketing, Leadership, Applicant Tracking..., Onboarding, Performance Management, Selling, Talent Acquisition, Employee Relations

Education
Kansas State University   1993 — 1994
Psychology

Kendrick Pangman Kendrick Pangman United States Details
Kendrick Pangman's Sutherland Global Services Experience November 2012 - January 2013
Job Social Improvement Specialist
Industry Food & Beverages
Experience
Centerplate  November 2013 - Present
Twin City Painting  March 2013 - August 2013
Sutherland Global Services   November 2012 - January 2013
Alliance Property Services   September 2012 - November 2012
Osmose Utilities Services, Inc.   June 2012 - September 2012
East Coast Rehabilitation   February 2012 - June 2012
Rescuecom  June 2011 - November 2011

Skills
Teaching, Public Speaking, Microsoft Office, Event Planning, Customer Service, Time Management, Event Management, Blogging, Social Media, Public Relations, Budgets, Human Resources, Administration

Education
Le Moyne College   2007 — 2009
MST - Master's of Science in Teaching, Education, 3.7

State University of New York at Albany   2002 — 2006
BA, History / Journalism, 2.7

Rotesheia Brown Rotesheia Brown Huntsville, Alabama Area Details
Rotesheia Brown's Sutherland Global Services Experience June 2014 - Present
Job CEO of DYNAMIC CONCIERGE SERVICE
Industry Marketing and Advertising
Experience
Sutherland Global Services   June 2014 - Present
DYNAMIC CONCIERGE SERVICE   January 2012 - August 2014
Verizon Wireless  September 2007 - March 2014
Carlton Cove   April 2005 - November 2006
DIRECTV  June 2004 - March 2005
West  January 2003 - May 2004

Skills
Data Entry, Microsoft Office, Microsoft Excel, Microsoft Word, Web Design, Social Media Marketing, Email Marketing, Telecommunication..., Medical Billing, Accounts Receivable, Accounts Payable, Print, Copying, Blog Marketing, Concierge Services, Troubleshooting, Fax, Facebook Marketing, Virtual Assistance, Call Center, Social Networking, Invoicing, Online Marketing, Event Planning, Blogging, Cold Calling, Social Media, SEO, Networking, SEM, Online Advertising, Telecommunications, Marketing, Facebook, PowerPoint, Adobe Acrobat, Technical Support, Customer Service, Advertising, Access, Call Centers, Customer Retention, Customer Satisfaction, Leadership, Outlook, Process Scheduler, Sales, Software Documentation, System Administration, Team Building

Education
Calhoun Community College   2007 — 2007
Medical Insurance Coding Specialist/Coder

John C Calhoun State Community College   2004 — 2006
MEDICAL BILLING AND CODING, Pharmacy Technician/Assistant

Bob Jones High School

Douglas Goffaux Douglas Goffaux Charleston, West Virginia Details
Douglas Goffaux's Sutherland Global Services Experience March 2011 - October 2012
Job Student at Keller Graduate School of Management
Industry Accounting
Experience
Keller Graduate School of Management  August 2013 - Present
Salzman Group, Inc.   October 2012 - June 2013
Sutherland Global Services   March 2011 - October 2012
Express Employment Professionals  May 2008 - January 2011

Skills
MS Office Suite, Wireless Networking, Home Networking, Smartphones

Education
Keller Graduate School of Management of DeVry University   2013 — 2016

Southern Polytechnic State University   2001 — 2007
Bachelor of Science (BS), Business Administration and Management, General

Margaret Lamb Margaret Lamb Homosassa, Florida Details
Margaret Lamb's Sutherland Global Services Experience January 2015 - July 2015
Job Substitute Teacher at Citrus County School District
Industry Higher Education
Experience
Sutherland Global Services   January 2015 - July 2015
ALL HEART PRODUCTIONS   November 2010 - July 2012
WAVE ENTERTAINMENT/CRESCENT SOLUTIONS   August 2008 - April 2009
MEDIAVEST WORLDWIDE, INC   February 2006 - December 2007
Rainbow Media/WEtv and Wedding Central  August 2004 - May 2005
Adecco Staffing  December 2003 - August 2004
Atlantic Motion Pictures  May 1996 - March 2003
IMAGE GROUP POST/MTI   September 1995 - May 1996

Skills
Television, Video, Video Production, Broadcast, Creative Direction, Digital Media, Management, Film Production, Social Media, Budgets, Budget, Final Cut Pro, Editing, Social Media Marketing, Customer Service, Technical Support, Internet Troubleshooting, Cable Television, Production Coordination

Education
Kaplan University   2003 — 2006
BS, Management

Suffolk County Community College   1988 — 1991
AAS, Radio and Television Production

Harvey Spink Harvey Spink Oswego, New York Details
Harvey Spink's Sutherland Global Services Experience 2012 - 2014
Job Software Support/Customer Service
Industry Computer Software
Experience
Sutherland Global Services   2012 - 2014
Sutherland Global Services   2011 - 2012
Sutherland Global Services   2010 - 2011
Syracuse University  2007 - 2010
ITT Technical Institute  2007 - 2007
Sutherland Global Services   2005 - 2006
American Red Cross  2004 - 2005
ITT Technical Institute  2001 - 2003

Skills
Microsoft Access, Microsoft Excel, Technical Support, Call Center, Contact Center..., Service Delivery, Transition Management, Escalation, Internet Troubleshooting, Contact Centers, Avaya, Service Desk, Inbound Marketing, Incident Management

Education
ITT Technical Institute-Liverpool   2001 — 2003
Associate's in Occupational Studies, Computer Network Systems

Ronnie Alaniz Ronnie Alaniz Houston, Texas Details
Ronnie Alaniz's Sutherland Global Services Experience October 2014 - Present
Job technical support consultant at Sutherland Global Services
Industry Computer & Network Security
Experience
Sutherland Global Services   October 2014 - Present
massey protective services   March 2013 - October 2014
5 STAR Event Services  August 2008 - March 2013

Skills
Windows 7, Windows Vista, Microsoft Office, Security, Security Operations, Physical Security, Event Security, Enforcement

Education
ITT Technical Institute-Houston North   2013 — 2014
Associate's degree, Network and System Administration/Administrator

Raquel Rivera Raquel Rivera Houston, Texas Area Details
Raquel Rivera's Sutherland Global Services Experience August 2010 - June 2011
Job Currently seeking employment
Industry Financial Services
Experience
Social Security Administration  April 2014 - December 2014
Impacto Wheel's and Tires   May 2012 - March 2013
JG&L Auto Body   February 2012 - March 2013
Nations Reliable Lending, LLC  March 2013 - 2013
Sutherland Global Services   August 2010 - June 2011
Stewart Title  December 2009 - August 2010
Litton  March 2006 - December 2009

Skills
Underwriting, Loan Origination, Loan Servicing, Collections, Loss Mitigation, Internal Audit, Credit Analysis, Credit Risk, Mortgage Lending, Mortgage Banking, Processing, Loan Modifications, Automated Underwriting..., FMA, FHA financing, VA loans, Mortgage Servicing, Credit, Loans, Finance, FHA, Financial Analysis, Analysis, Auditing, Accounts Payable, Default, Mortgage Underwriting, VA Loans

Education
Houston Community College   2006 — 2008
Social Services, Law Enforcement Investigation and Interviewing

Houston Community College

Eleas Wilson Eleas Wilson Jacksonville, Florida Area Details
Eleas Wilson's Sutherland Global Services Experience September 2013 - Present
Job Director, Solution Architect F&A
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services   September 2013 - Present

Skills
Outsourcing, Strategic Planning, Business Transformation, Process Improvement, Order to Cash, Supply Chain Management, Project Management, Business Analysis, Marketing Strategy, E-business, CRM, Analytics, Vendor Management, Management, Cross-functional Team...

Education
University of North Florida   2004 — 2005
Graduate Certificate, E-Commerce/Electronic Commerce

University of North Florida   1997 — 2000
Master of Business Administration (MBA), Business Administration and Management, General

Jacksonville University   1994 — 1997
Bachelor of Science (BS), International Business

Sean Grove Sean Grove Virginia Beach, Virginia Details
Sean Grove's Sutherland Global Services Experience February 2012 - November 2012
Job Licensed Insurance Agent at Sutherland Global Services
Industry Insurance
Experience
Sutherland Global Services   February 2012 - November 2012
RED STAR TAVERN  May 2011 - February 2012
Outback Steakhouse  December 2006 - October 2010
Champs Sports  August 2005 - November 2006
MARTINSVILLE PHYSICAL THERAPY & INDUSTRIAL REHABILITATION   September 2002 - August 2005

Education
Liberty University
Master of Business Administration (M.B.A.)

Liberty University
Bachelor of Business Administration (B.B.A.)

Aharon Sailor Aharon Sailor Buffalo, New York Details
Aharon Sailor's Sutherland Global Services Experience 2011 - 2013
Job Experienced Customer Service Rep & Academic Tutor
Industry Consumer Services
Experience
Sutherland Global Services   2011 - 2013
Buffalo Prep  July 2007 - June 2010

Skills
Customer Service, Call Centers, BPO, Service Delivery, Time Management, Training, Microsoft Word, Microsoft Excel, PowerPoint, Editing, Social Networking, Customer Satisfaction, Leadership, Outlook, Operations Management, Data Entry, Management, Resume Writing, Team Building, Market Research

Education
Le Moyne College   2002 — 2006
Bachelor of Arts (B.A.), History

Canisius High School   1998 — 2002

Mary Gill, MPA, PHR Mary Gill, MPA, PHR South Bend, Indiana Area Details
Mary Gill, MPA, PHR's Sutherland Global Services Experience 2007 - 2007
Job Human Resources Business Partner
Industry Human Resources
Experience
North American Forest Products, Inc.   March 2015 - Present
Harman International  October 2012 - July 2014
Crowe Horwath LLP  May 2008 - April 2012
Sutherland Global Services   2007 - 2007
Alzheimer Society of Windsor/Essex County   2005 - 2007
Statistics Canada  2006 - 2006
Wayne State University  July 2003 - December 2004

Skills
Employee Relations, Benefits Administration, Workers Compensation, Risk Management, HRIS, Onboarding, Performance Management, Compensation, HR Policies, Orientation, FMLA, Employment Law, Employee Engagement, Exit Interviews, Leaves Of Absence, Open Enrollment, Employee Handbooks, HR Strategy, PeopleSoft, Job Descriptions, COBRA, Compliance, Change Management, Flexible Working, SAP, Recruitment/Retention, Alumni Relations, Health, Safety, Deferred Compensation, Leadership, Interviews, Human Resources, Policy, Hiring, Workforce Planning, College Recruiting, New Hire Orientations, Personnel Management, Recruiting

Education
Indiana University South Bend   2010 — 2010
PHR Certification Course

Wayne State University   2002 — 2004
Master of Public Administration, Human Resources

University of Windsor   1998 — 2002
Bachelor of Arts, Honours Political Science

Robert Dutcher Robert Dutcher Rochester, New York Details
Robert Dutcher's Sutherland Global Services Experience August 2014 - Present
Job Account Manager at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services   August 2014 - Present
Sutherland Global Services   October 2012 - August 2014
Sutherland Global Services   April 2011 - November 2012
Sutherland Global Services   July 2009 - April 2011
Sutherland Global Services   September 2008 - June 2009
Sutherland Global Services   December 2007 - August 2008

Skills
Report Development, Avaya CMS, Siebel, Microsoft Office, Excel Dashboards, Contact Centers, CCA Supervisor, Scheduling Management, Offshore Management, Workforce Planning, Workforce Management, Capacity Planning, Call Reporting, CRM, COPC, Project Management, Service Delivery, BPO, IEX, Avaya, Outsourcing, Call Center, Call Centers, Customer Experience, Customer Satisfaction, Management, Performance Management, Team Leadership

Education
Roberts Wesleyan College   2011 — 2013
Bachelor of Science, Organizational Management

Liberty University   2003 — 2007
Sport Management

David Kornfield David Kornfield San Clemente, California Details
David Kornfield's Sutherland Global Services Experience September 2009 - January 2010
Job Sales Representative
Industry Marketing and Advertising
Experience
Customer Solutions Group  July 2014 - January 2015
Paychex  January 2012 - February 2013
Paychex  May 2010 - December 2011
Sutherland Global Services   September 2009 - January 2010
Sutherland Global Services   March 2009 - August 2009

Skills
Cold Calling, Time & Attendance, Salesforce.com, Sales Process, Sales Presentations, Payroll, Account Management, B2B, Telemarketing, Sales, Selling

Education
Le Moyne College   2004 — 2008
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

McQuaid Jesuit High School   2000 — 2004

Courtney Thibodeaux Courtney Thibodeaux Pineville, Louisiana Details
Courtney Thibodeaux's Sutherland Global Services Experience January 2014 - Present
Job Business Consultant at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services   January 2014 - Present
Neblett, Beard & Arsenault   November 2011 - April 2013

Skills
CRM, Business Analysis

Education
Louisiana State University-Alexandria   2007 — 2013
Incomplete, Business Administration and Management, General

Keith Suttle, MBA CCNA Voice Keith Suttle, MBA CCNA Voice Spring, Texas Details
Keith Suttle, MBA CCNA Voice's Sutherland Global Services Experience February 2015 - Present
Job Sr Telecom Engineer at Sutherland Global Services
Industry Telecommunications
Experience
Sutherland Global Services   February 2015 - Present
Huntsman  February 2014 - February 2015
Marsh & McLennan Companies, Inc.   November 2007 - January 2014
IPC Information Systems  May 2007 - November 2007
Waste Management  January 2004 - May 2007
AIG International Services  August 2000 - December 2003
Van Kampen Investor Services, Inc.   June 1996 - July 2000

Skills
Telecommunications, Data Center, Call Centers, Cisco Technologies, Disaster Recovery, Vendor Management, VoIP, Management, Integration, Business Analysis, Avaya, Project Management, Process Improvement, Technical Support, Contact Centers, Telephony, System Administration, SIP, Customer Service, Analysis, System Deployment, IVR, Unified Communications, Routing, Testing, Call Center, Troubleshooting, Visio, Networking, Cisco Call Manager, Cloud Computing, Avaya Technologies, ACD, Service Delivery, CTI, Requirements Analysis, Cisco, PBX, Workforce Planning, Workforce Management, NICE Call Recording, Avaya Communication..., Avaya Site..., Vendor Relations, Customer Relations, UCCE, Wireless Networking

Education
LeTourneau University   2001 — 2003
MBA, Business, Concentration in Internet Commerce

LeTourneau University   1998 — 2003
M.B.A, Business Administration and Management, General

LeTourneau University   1998 — 2000
BBA, Business Administration and Management, General

LeTourneau University
B.B.A

Carly Buggy Carly Buggy Greater Philadelphia Area Details
Carly Buggy's Sutherland Global Services Experience May 2011 - August 2011
Job Account Executive at Brian Communications
Industry Public Relations and Communications
Experience
Brian Communications  November 2014 - Present
Brian Communications  July 2013 - November 2014
Gregory FCA  June 2012 - August 2012
Sutherland Global Services   May 2011 - August 2011
Turin Tennis & Swim Club   May 2010 - August 2010

Skills
Public Relations, Corporate Communications, Social Media, French, Creative Writing, Press Releases, Microsoft Office, Media Relations, Social Networking, Writing, Interpersonal..., Cision, Adobe Creative Suite, Event Planning, Organization, PeopleSoft, Facebook, Microsoft Excel

Education
Villanova University   2009 — 2013
Bachelor of Arts (B.A.), Communication

Institut catholique de Paris   2011 — 2011
French

Penfield High School   2005 — 2009

Dale dePerrodil Dale dePerrodil Alexandria, Louisiana Area Details
Dale dePerrodil's Sutherland Global Services Experience November 2012 - February 2015
Job Training and Revenue Manager at CellularOne
Industry Telecommunications
Experience
MTPCS, LLC DBA Cellular One  February 2015 - Present
Renegade Harley Davidson  February 2011 - Present
Sutherland Global Services   November 2012 - February 2015
Unitech Training Academy  February 2012 - November 2012
Diocese of Alexandria  May 2001 - January 2012

Skills
Public Speaking, Teaching, Customer Service, Microsoft Office, PowerPoint, Public Relations, Leadership Development, Social Media, Non-profits, Team Building, Budgets, Event Planning, Event Management, Nonprofits, Training, Social Networking, Volunteer Management, Community Outreach, Management, Customer Satisfaction, Leadership

Education
Louisiana College   1999 — 2003
Bachelor of Arts (B.A.), Communication and Media Studies

Charese Pace Charese Pace Syracuse, New York Details
Charese Pace's Sutherland Global Services Experience 2011 - 2012
Job CSR
Industry Hospitality
Experience
Sutherland Global Services   2011 - 2012
CNY Works  July 2009 - September 2009
CNY Works  July 2007 - August 2007

Skills
Microsoft Office, Microsoft Excel, PowerPoint, Cashiering, Customer Service

Education
Le Moyne College   2010 — 2014
N/A, Psychology

Onondaga Community College   2009 — 2009

Horace Everett Horace Everett Rochester, New York Details
Horace Everett's Sutherland Global Services Experience December 2005 - December 2007
Job President at His Way House Inc
Industry Internet
Experience
HEC  I offer a high quality web development service, innovative web design solutions, Internet marketing services and web optimization with eye for detail and strong customer service. I build websites for medium and small businesses, individuals and it we also specialized in corporate web design. I am here to help you position your business on the Internet market and to assist you on building a reliable and resourceful online reputation. I also analyze the market and find the best solution for your business according to your needs.PresidentHis Way House IncJuly 2014 - Present
CA Technologies  September 2012 - Present
George S. May International  January 2008 - December 2010
Sutherland Global Services   December 2005 - December 2007

Skills
Flash Actionscript..., ASP Application..., Valid CSS/HTML Coding, PSD to HTML CSS Coding, CSS, jQuery, PHP, JavaScript, Web Development, HTML5, MySQL, HTML, Wordpress, Front-end Development, ActionScript, Web Design, Joomla, ASP, HTML + CSS, ASP.NET, Dreamweaver, CMS, Front-end, E-commerce, WordPress, HTML 5, Photoshop, SQL, Linux, XML, Sales, Team Building

Education
ITT Technical Institute-Getzville   2000 — 2001
Computer Science

Western Texas College   1989 — 1990
Marketing

Jeff Pitcher Jeff Pitcher Louisville, Kentucky Area Details
Jeff Pitcher's Sutherland Global Services Experience 1996 - 1998
Job IT Manager at Delta Services, LLC
Industry Information Technology and Services
Experience
Delta Services LLC.   September 2013 - Present
Carewise Health  July 2012 - September 2013
Dell  January 2012 - June 2012
Jewish Hospital & St. Mary's HealthCare   January 2012 - June 2012
CompuCom  June 2011 - January 2012
American Commercial Lines  January 2001 - February 2011
Sarcom  1998 - 2000
Sutherland Global Services   1996 - 1998

Skills
Virtualization, CISSP, Microsoft Exchange, Vendor Management, Process Improvement, IT Strategy, Cloud Computing, Change Management, Troubleshooting, VMware, Windows Server, MPLS, Unified Communications, VoIP, SharePoint, Disaster Recovery, Networking, Telecommunications

Education
Indiana Wesleyan University   2008 — 2012
Science of Business Management

Christen Chambers Christen Chambers El Paso, Texas Details
Christen Chambers's Sutherland Global Services Experience October 2012 - May 2013
Job Food Operations Specialist at US Army
Industry Hospitality
Experience
US Army  November 2008 - Present
Sutherland Global Services   October 2012 - May 2013
US Legal Support, Inc.   January 2010 - November 2011

Skills
Event Planning, Budgets, Training, Sales, Customer Service, Leadership, Food, Operations Management, Inventory Management

Education
Post University   2011 — 2014
Bachelor's Degree, Business Administration and Management, General

Le Cordon Bleu College of Culinary Arts-Atlanta   2005 — 2007
Associate's Degree, Culinary Arts/Chef Training

Dolores Reynolds Dolores Reynolds Syracuse, New York Details
Dolores Reynolds's Sutherland Global Services Experience 2011 - 2012
Job Customer Service Representative at Vector Marketing
Industry Outsourcing/Offshoring
Experience
Vector Marketing  October 2013 - Present
Sutherland Global Services   2011 - 2012
United Radio Communications, Inc.   July 2007 - July 2008
LeMoyne Manor Inn & Conference Center   June 2003 - May 2006
Genesee Grande Hotel  February 2001 - May 2003
United States Postal Service  January 1986 - November 1990
Prudential Financial  May 1982 - January 1987

Skills
Typing, Customer Service, Communication, Computers, Painting, Bridge Painting, Consultants, Operating Systems, Computer Operations, PowerPoint

Education
ITT Technical Institute-Liverpool   2006 — 2009
Associate's degree, Computer Technology/Computer Systems Technology, 3.8

CareerWorks Institute   1999 — 2000
Certificate, Computer Systems Networking and Telecommunications

First School of Secretarial & Paralegal Studies   1981 — 1982
Certificate, Legal Administrative Assistant/Secretary

Barringer High School   1977 — 1980
Diploma, Business Administration and Management, General, 12

Thomas Yohannes Thomas Yohannes Rochester, New York Area Details
Thomas Yohannes's Sutherland Global Services Experience 2011 - Present
Job Operation Manager at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services   2011 - Present
Sutherland Global Services   2010 - 2011
Sutherland Global Services   2008 - 2010
Sutherland Global Services   2007 - 2008
Rexel Holdings USA, Corp.   2005 - 2007

Skills
Business Strategy, Customer Service, Social Media Marketing, Account Management, Sales Operations, Operational Improvements, Strategic Planning, Coaching & Mentoring, Change Management, Team Development, Turnaround Strategies, Cost Containment, Turn Around Management, Cost Accounting, Business Process..., Process Improvement, Management, Leadership, Customer Satisfaction, Sales Management

Education
Ithaca College   1999 — 2003
Bachelor of Science, Business Administration, Marketing

Henrik Ampel Henrik Ampel Dallas/Fort Worth Area Details
Henrik Ampel's Sutherland Global Services Experience November 2009 - January 2011
Job Program Analyst at Excentus
Industry Information Technology and Services
Experience
Excentus  March 2012 - Present
Fujitsu Network Communications  October 2011 - March 2012
Sutherland Global Services   November 2009 - January 2011
Majestic Security   August 2006 - May 2008

Skills
Technical Support, Computer Hardware, Information Technology, Customer Service, Information Security, Troubleshooting, TCP/IP, Telecommunications, Active Directory, Servers, Hardware, Software Installation, Cisco Technologies, Operating Systems, XP, Windows 7, Routers, VPN, Switches, Network Administration, IT Operations, Call Center, Help Desk Support, Service Delivery, Microsoft Exchange, Networking, Windows Server, Wireless Networking, Network Security, IT Service Management, Security

Education
Ivy Tech Community College   2007 — 2012
AAS, Computer Information Technology

Swati Girotra Swati Girotra Greater Detroit Area Details
Swati Girotra's Sutherland Global Services Experience June 2011 - June 2013
Job Seasoned Data Analytics professional with experience in Forensics, Healthcare Analytics and Anti Fraud Solutions
Industry Management Consulting
Experience
On Parenting Break   August 2015 - Present
KPMG  July 2013 - July 2015
Sutherland Global Services   June 2011 - June 2013
Cognizant Technology Solutions  November 2010 - May 2011
GENPACT LLC  December 2007 - October 2010
American Express  July 2003 - November 2007

Skills
Data Analysis, Predictive Analytics, Six Sigma, Process Excellence, Analytics, Business Analytics, MIS, BPO, Business Analysis, Team Management, Business Intelligence, Vendor Management, Data Mining, CRM, Risk Management, Fraud Detection

Education
Indian Institute of Management, Calcutta   2008 — 2009
EPYP, Finance

Delhi College of Arts and Commerce, Delhi University   2000 — 2003
B.Com (H), Commerce

Michael Zyczynski Michael Zyczynski Greater Detroit Area Details
Michael Zyczynski's Sutherland Global Services Experience January 2007 - November 2007
Job Managing Director at All Covered
Industry Information Technology and Services
Experience
All Covered  August 2013 - Present
Stefanini, Inc.   August 2010 - August 2013
Xerox  February 2008 - July 2010
Sutherland Global Services   January 2007 - November 2007
Kelly Services  July 2005 - February 2007
Kelly Services  June 1994 - June 2005

Education
Kalamazoo College
Bachelor's degree

Howard Cohn Howard Cohn Greater Chicago Area Details
Howard Cohn's Sutherland Global Services Experience May 2015 - Present
Job Senior Vice President at Sutherland Global Services
Industry Retail
Experience
Sutherland Global Services   May 2015 - Present
Sapient (m)PHASIZE   September 2013 - April 2015
Opera Solutions  March 2010 - August 2013
EYC  January 2008 - January 2010
IRI  1999 - 2007
Convergys  1994 - 1999
Bristol Myers Squibb (Drackett Dvision sold to SC Johnson)   1993 - 1994
General Mills  1987 - 1992

Skills
Analytics, Customer Analysis, New Business Development, Marketing, Loyalty Programs, Big Data, Executive Management, Management, CRM, Lead Generation, Marketing Research, Leadership, Sales, Brand Management, Competitive Analysis, Product Management, Marketing Management, Enterprise Software, Customer Insight, Pricing

Education
University of Wisconsin-Madison - School of Business   1986 — 1987
MBA, Business

Lawrence University   1980 — 1984
BA, Psychology

Rene Salas Rene Salas Cypress, Texas Details
Rene Salas's Sutherland Global Services Experience October 2014 - Present
Job PC Technician
Industry Information Technology and Services
Experience
Sutherland Global Services   October 2014 - Present
Lone Star College  July 2014 - December 2014

Skills
Microsoft Office, Project Management, Windows, Active Directory, System Administration, Troubleshooting, Windows Server, HTML, Linux, SharePoint, Windows 7, Windows XP, Computer Hardware, Networking

Education
Houston Community College   1995 — 1997

Ciera Warren Ciera Warren Southgate, Michigan Details
Ciera Warren's Sutherland Global Services Experience December 2013 - May 2014
Job Technical Support Representative at AudaExplore
Industry Consumer Services
Experience
AudaExplore  February 2015 - June 2015
GENPACT  January 2015 - January 2015
EPITEC, INC.   September 2014 - December 2014
Aerotek  June 2014 - September 2014
Sutherland Global Services   December 2013 - May 2014
Fountain Park North   July 2010 - February 2014
PSCU  February 2013 - April 2013
Kohl's Department Stores  April 2012 - June 2012

Skills
Consulting, Typing, Organization, Customer Support, Microsoft Office, Customer Retention, Leadership, Document Management, Gatekeeper, Accounting, Troubleshooting, Problem Solving, Proficient Typing Skills, Self-driven, Self-starter, Bilingual-English/Spanis..., Customer Experience, Adaptability, Administrative..., Project Management, Appointment Scheduling, Account Management, Sales Operations, Filing, Internet Banking, Visual Basic, Dreamweaver, Microsoft SQL Server, Internet Troubleshooting, Customer Service, Customer Satisfaction, Customer Oriented, Multi Tasking, Self-confidence, Advertising, Sales, Marketing, Email Clients, Phone Etiquette, Professional Services, Access, Call Centers, Inbound Lead Generation, Outbound Marketing

Education
Kaplan University   2009 — 2014
Bachelor of Science (BS), Information Technology

Amber Kukiela Amber Kukiela Rochester, New York Area Details
Amber Kukiela's Sutherland Global Services Experience September 2015 - Present
Job Sutherland Global Services, Candidate Experience Specialist
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services   September 2015 - Present
Rochester Theatre Management: Auburn MoviePlex   March 2010 - Present
Welch Allyn  May 2013 - June 2015
Le Moyne Makes Movies   January 2015 - May 2015
Le Moyne College  August 2012 - May 2015
New York Family Business Center   May 2014 - April 2015
Rochester Theater Management   2010 - 2015
Welch Allyn  May 2012 - August 2012

Skills
Social Media, Microsoft Excel, PowerPoint, Social Networking, Integrity, Microsoft Publisher, Microsoft Word, Always Willing to Learn, Management, Program Management, Leadership, Motivated self-starter, Market Research, Online Marketing, Medical Devices, Event Planning, Team Building, Hard Worker, Helpful, Facebook, Compassionate, Marketing, Product Development, People-oriented, Photoshop, Time Management, Fast Learner, Always On Time, Bringing out the best..., Microsoft Access, Microsoft Powerpoint, Vertex, Creativity, Google Docs, InDesign, Compassion, Marketing Strategy, Public Relations, Microsoft Office, Critical Thinking, Project Management, Digital Cameras, Photography, Events Organisation, Social Media Marketing, Sage ACT Database, Visio, Weebly, WordPress

Education
Le Moyne College   2011 — 2015
Bachelor of Science in Business Administration:, Business Marketing, 3.0

Auburn High School   2007 — 2011
Advanced Regents Degree

Carrie Coviello Carrie Coviello Syracuse, New York Details
Carrie Coviello's Sutherland Global Services Experience November 2014 - Present
Job Consultant at Sutherland Global Services
Industry Museums and Institutions
Experience
Sutherland Global Services   November 2014 - Present
The Erie Canal Museum   January 2011 - Present
New York State Fair  August 2014 - September 2014
Syracuse Parks and Recreation  June 2014 - August 2014
Milton J. Rubenstein Museum of Science and Technology (MOST)   July 2012 - March 2014
Jewish Museum of Maryland  June 2011 - August 2011
Le Moyne College  September 2006 - May 2010
Erie Canal Museum  December 2009 - January 2010
Gifford Family Theatre   May 2009 - June 2009
Sainte Marie Among the Iroquois   May 2008 - August 2008

Skills
Microsoft Office, PastPerfect, Collections Management, Research, Oral History, Transcription, Museums, Collections, Inventory, Museum Collections, Art Exhibitions, American History, Cultural Heritage, Curating, Museum Education, History, Art Handling, Cataloging, Curatorial Projects, Museum Planning, Historical Research, Special Collections, First Aid, Cpr Certified, Exhibit Preparation

Education
Syracuse University   2010 — 2011
Master of Arts, Museum Studies

Le Moyne College   2006 — 2010
Bachelor of Arts, History

Janet Pomeroy Janet Pomeroy Round Rock, Texas Details
Janet Pomeroy's Sutherland Global Services Experience March 2014 - Present
Job Consultant CSR 2 at Sutherland Global Services
Industry Computer Hardware
Experience
Sutherland Global Services   March 2014 - Present
Aviat Networks  February 2013 - February 2014
PartyLite Gifts Ltd.  2000 - November 2012
Dell  2007 - 2012
Various  1994 - 2012
Applied Materials  September 1994 - August 2000

Skills
Inventory Management, Production Planning, Customer Service, Quality Assurance, Microsoft Office, Microsoft Excel, Microsoft Word, Organization, Highly detail oriented, Written Communication, Management, Office Administration, Cross-functional Team..., Customer Satisfaction, Project Management

Education
Los Angeles Pierce College
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies

Frank Saccone III Frank Saccone III Rochester, New York Area Details
Frank Saccone III's Sutherland Global Services Experience May 2006 - May 2007
Job Help Desk Administrator at Gatehouse Media.
Industry Media Production
Experience
GateHouse Media  September 2012 - Present
CORE ECS  June 2012 - September 2012
Element K  June 2010 - February 2012
SunGard Higher Education  August 2008 - June 2010
Hahn Automotive Inc  September 2007 - June 2008
Sutherland Global Services   May 2006 - May 2007

Skills
Soft Skills, Customer Service, Word, Windows 7, Windows XP Professional, Excel, PowerPoint, GoToMeeting, WebEx, Wireless Networking, Network Programming, Technical Training, Software Training, Team Building, Teaching, Troubleshooting, Internet, Microsoft Office, Problem Solving, Documentation, Knowledge Management, Outlook, E-learning, Learning Management, Hands-on Training, Microsoft Excel, Software Documentation, E-Learning, Quality Assurance, Management, Operating Systems, Network Administration, Technical Writing, Program Management, Technical Support, System Administration, Hardware, Learning Management..., Lotus Notes, Windows XP, Help Desk Support, Call Centers, Microsoft Word

Education
Keuka College   2001 — 2005
Bachelors Degree, Political Science

Palmyra-Macedon High School   1997 — 2002
Regents Diploma, Science

Michelle Amerine Michelle Amerine Rochester, New York Area Details
Michelle Amerine's Sutherland Global Services Experience May 2012 - May 2014
Job Identity & Branding Freelance Designer
Industry Design
Experience
mOtiff Creations   July 2009 - Present
Sutherland Global Services   May 2012 - May 2014
Hydroworks Marine Inc.   May 2011 - August 2011
Fusion Productions  February 2011 - April 2011
RES Exhibit Services  January 2011 - January 2011
Mark Riddle : Kids Television Creator   September 2009 - February 2010
Greenwood Arts Council   September 2009 - December 2009
Robert Williams : Performing Artist   November 2007 - December 2009
Mark Riddle : Kids Television Creator   January 2009 - May 2009
Lander University  September 2008 - May 2009

Skills
Non-profits, Graphic Design, InDesign, Illustrator, Layout, Social Networking, Illustration, Social Media Marketing, Web Design, Customer Service, Logo Design, Marketing Strategy, Photoshop, Marketing Communications, Social Media, Facebook, Nonprofits, Branding & Identity, Mac OS, Graphics, Marketing, Advertising

Education
Trident Technical College   2007 — 2008
Transferable Credits, Visual Communications Media

Rochester Institute of Technology   2002 — 2007
New Media Design & Publishing

Lander University
Visual Arts - Communications / Graphic Design

Greg Colella Greg Colella Syracuse, New York Area Details
Greg Colella's Sutherland Global Services Experience November 2011 - May 2012
Job Instructional Designer Epic HB at Upstate Medical University
Industry Higher Education
Experience
Upstate Medical University  July 2015 - Present
Upstate Medical University  May 2014 - July 2015
SUNY Upstate Medical University Health Sciences Library   June 2012 - May 2014
Sutherland Global Services   November 2011 - May 2012
Penske Truck Leasing  May 2010 - October 2011

Skills
Customer Service, Management, Analysis, Sales, Microsoft Office, Training, Epic Resolute Hospital..., Leadership, Business Strategy, Teamwork, Research, Talent Acquisition, Market Research, Inventory Management, Time Management, Teaching, Marketing Management, Scheduling Management, Conflict Resolution, Payroll, Situational Leadership, Social Media, Fundraising, CRM

Education
Le Moyne College   2008 — 2011
Bachelor's Degree, Business Administration and Marketing, Cum Laude

Onondaga Community College   2006 — 2008
Associate's degree, Business Administration

ESM

State University of New York College at Oswego

State University of New York College at Oswego

State University of New York College at Oswego

Yuva (Bharat) Akula Yuva (Bharat) Akula Indianapolis, Indiana Details
Yuva (Bharat) Akula's Sutherland Global Services Experience June 2011 - October 2011
Job Advisory Consultant at EY
Industry Information Technology and Services
Experience
EY  July 2014 - Present
Indiana University Bloomington  January 2014 - May 2014
Indiana University Bloomington  November 2013 - January 2014
Infosys Limited  March 2012 - May 2013
Infosys Limited  October 2011 - February 2012
Sutherland Global Services   June 2011 - October 2011

Skills
Microsoft SQL Server, Java, Java Enterprise Edition, ASP.NET, SQL, C++, HTML, Testing, JSP, SAS, Core Java, JavaScript, Servlets, C, J2EE, JSF, JPA, Eclipse, Oracle SQL, Visual Studio, R, Microsoft Excel, PL/SQL, SAP ERP, Oracle, XML, NetBeans, SQL Server, HTML + CSS, J2ME, C#, PowerPoint, Word, Business Intelligence, Programming, Databases, Data Analysis, Data Warehousing, SDLC, Business Analysis, Data Modeling, Statistical Modeling, Multivariate Statistics

Education
Indiana University - Kelley School of Business   2013 — 2014
Master of Science (MS), Information Systems

Fr. Conceicao Rodrigues Institute of Technology, University of Mumbai   2007 — 2011
Bachelor of Engineering (BE), Computer Engineering, 3.86/4.00

Smt. Sulochanadevi Singhania School   2005 — 2007
Indian School Certificate, Computer Science

David Sauter David Sauter Cicero, New York Details
David Sauter's Sutherland Global Services Experience November 2013 - Present
Job Consultant at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services   November 2013 - Present
John Deere Landscapes  May 2001 - October 2012
Chemlawn  March 1990 - April 2001

Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Communication, Profitable Growth, Customer Service, Customer Acquisition, Horticulture, Agronomy

Education
ITT Technical Institute-Liverpool   2013 — 2014
Associate's Degree, Network Systems Administration, 3.98, Class Valedictorian

Syracuse University   1982 — 1985
Arts & Sciences, Geography

Jennifer Harradine Jennifer Harradine Rochester, New York Area Details
Jennifer Harradine's Sutherland Global Services Experience September 2006 - February 2007
Job Corporate Recruiter at Time Warner Cable
Industry Human Resources
Experience
Time Warner Cable  September 2015 - Present
Concentrix  February 2014 - March 2015
Allied Building ProductsOldcastle Building Products   February 2011 - January 2014
Allied Janitorial LLC.   January 2013 - August 2013
Adecco Group  June 2010 - February 2011
VERISIGN  November 2007 - February 2008
Enterprise Rent-A-Car  May 2006 - May 2007
Sutherland Global Services   September 2006 - February 2007
Ferguson Enterprises  May 2003 - April 2004

Skills
Hiring, Technical Recruiting, Customer Service, Customer Relations, Cold Calling, Sales, Sales Management, Recruiting, Talent Acquisition, Coaching, Contract Negotiation, Temporary Placement, Sales Operations, Leadership, Benefits Administration, Onboarding, Employee Relations, Employee Benefits, Training, Deferred Compensation, Negotiation, Operations Management, HRIS, Human Resources, Employee Training, Interviews, Business Development, Team Building, Management, Sourcing, Account Management, Screening, Applicant Tracking..., Performance Management, New Hire Orientations, Talent Management, Workforce Planning, CRM, Employee Engagement, Succession Planning, Personnel Management, Job Fairs, Organizational..., Building Relationships, College Recruiting, Internet Recruiting, Labor Relations, FMLA, Leadership Development, Taleo

Education
Longwood University   1999 — 2004
Bachelor of Science, Psychology

Longwood University   1999 — 2003
Bachelor of Science, Psychology

Byron Turner Byron Turner Houston, Texas Area Details
Byron Turner's Sutherland Global Services Experience March 2014 - October 2014
Job IT Analyst, Subject Matter Expert (SME)
Industry Information Technology and Services
Experience
Sysco  October 2014 - Present
Sutherland Global Services   March 2014 - October 2014
Genesis Project   January 2012 - March 2014
Grainger  April 2010 - March 2014
Genesis Project   March 2012 - 2014

Skills
Customer Service, Team Leadership, Inventory Management, Troubleshooting, Microsoft Office, Process Improvement, Leadership, Access, Computer Hardware, Microsoft Excel, Management, Sales, Customer Satisfaction, Supply Chain Management, Help Desk Support, Windows 7, IT Service Management, Active Directory, Recruiting, Windows, Technical Support, Microsoft Word, Software Installation, Training, Team Building

Education
ITT Technical Institute-Houston West   2012 — 2013
Associate's degree, Information Technology

University of Houston-Downtown   2007 — 2011

Santanu Nandi Santanu Nandi Greater Chicago Area Details
Santanu Nandi's Sutherland Global Services Experience 2012 - Present
Job Senior Vice President – Process Improvement | Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services   2012 - Present
Firstsource Solutions Ltd   2009 - 2012
Firstsource Solutions Ltd   2006 - 2009
Accenture Services Pvt. Ltd.   2003 - 2005
Convergys India Services Pvt. Ltd.   2001 - 2003
GE Financial Assurance  2000 - 2001
GE Capital International Services  1999 - 2000
GE Countrywide   1995 - 1999

Skills
Customer Satisfaction, BPO, Offshoring, Outsourcing, Transition Management, Vendor Management, Service Delivery, Business Transformation, Global Delivery, Operational Excellence, Team Management, Operations Management, Outsourcing Management, Call Center, Process Consulting, Shared Services, Process Excellence, Sla, Workforce Management, Process Improvement, Business Process..., Business Process..., Call Centers, Six Sigma, MIS, Global Expertise, Strategic Planning, Cross-functional..., Driving Operational..., Multi-industry Breadth, Business-to-Business..., Creative Problem Solving, Process Driven, Start-ups and..., Quality Driven, Start-ups, Turn Around Management, Analysis, Communication Skills, Culture Change, Results Focused, P&L Accountability, Business Development, New Market Penetration, Customer Centric..., External Awareness, Talent Acquisition, Talent Development, Team Building, Leadership

Education
Indian Institute of Management, Lucknow   1989 — 1991
PGDM, Marketing and Finance

SGSITS, Indore
Bachelor of Engineering (B.E.), Mechanical Engineering

Lisa Mathis Martin Lisa Mathis Martin Houston, Texas Area Details
Lisa Mathis Martin's Sutherland Global Services Experience March 2013 - April 2014
Job Mortgage Underwriter
Industry Financial Services
Experience
Sutherland Global Services   March 2013 - April 2014
LenderLive Network  November 2011 - February 2013
1st Advantage Mortgage  September 2007 - October 2010
Countrywide Mortgage Services  January 2004 - August 2007

Skills
Public Speaking, Microsoft Office, Social Media, PowerPoint, Finance, Teaching, Small Business, Financial Analysis, Banking, Customer Service, Marketing, Strategic Planning

Education
Lone Star College System   2011 — 2014
Business, Management, Marketing, and Related Support Services

Houston Community College   2011 — 2012
Cosmetology, Licensed

Jerry Pinkerton Jerry Pinkerton Rochester, New York Area Details
Jerry Pinkerton's Sutherland Global Services Experience November 2013 - Present
Job Senior Account Manager at Sutherland Global Services
Industry Internet
Experience
Sutherland Global Services   November 2013 - Present
ACC Business/Collabera   March 2013 - November 2013
clickworker.com, Inc.   July 2010 - December 2011
Sykes  April 2009 - April 2010
Sutherland Global Services   1996 - 2007
Eastman Kodak  1976 - 1996

Skills
Account Management, Lead Generation, Consultative Selling, Team Leadership, Customer Relations, Customer Service, Selling, BPO, Solution Selling, Business Development, Operations Management, Contact Center..., Outsourcing, Management, Leadership, Sales Operations, Strategy, Sales, Start-ups, Call Centers, Sales Process, Training

Education
Long Island University, Southampton Campus   1972 — 1974
Marine Science

CERT Training

Antonia Cherry Antonia Cherry Jacksonville, Florida Details
Antonia Cherry's Sutherland Global Services Experience December 2006 - February 2010
Job Client Service Analyst at Merrill Lynch
Industry Financial Services
Experience
Merrill Lynch  April 2011 - Present
Watson Realty Corp.  March 2010 - November 2010
Sutherland Global Services   December 2006 - February 2010
USAA  April 2004 - July 2006
West Telemarketing  February 2002 - March 2004

Skills
Accounts Payable, Accounting, Finance, Investments, Banking, Financial Planning, Financial Services, Budgets, Customer Service, Microsoft Excel, Team Building

Education
Tidewater Community College   2008 — 2011
Accounting

Kansas State University   1994 — 1996

Ranjit Pisharoty Ranjit Pisharoty Jersey City, New Jersey Details
Ranjit Pisharoty's Sutherland Global Services Experience July 2010 - March 2013
Job Senior Vice President & Head Global Healthcare Operations at Sutherland Healthcare Solutions Inc., USA & India
Industry Information Technology and Services
Experience
Sutherland Healthcare Solutions Inc. & Apollo Health Street..A Sutherland Global Company   March 2013 - Present
Sutherland Global Services   July 2010 - March 2013
Sutherland Global Services EOOD, Sofia, Bulgaria   June 2008 - September 2012
Sutherland Global Services   January 2006 - May 2010
Lason  January 2001 - December 2005
Alphasoft Services  June 2000 - January 2001
Indian Navy, Defence R&D Organization   April 1993 - June 2000

Skills
Strategic Planning, BPO, Start-ups, Employee Engagement, Program Management, Software Development, Offshoring, Service Delivery, Outsourcing, Unix, Operations Management, Vendor Management, Virtualization, Call Centers, Transition Management, Strategy, Performance Management, Enterprise Software, Team Management, Business Development, Supply Chain Management, Management, Leadership

Education
Indian Institute of Technology, Madras   1982 — 1984
M.Tech(Elec), Electrical & Electronics Engineering

National Institute of Technology Karnataka   1973 — 1978
B.Tech, Electronics & Communications

Suresh Subbu Suresh Subbu Montvale, New Jersey Details
Suresh Subbu's Sutherland Global Services Experience September 2006 - March 2007
Job Director Service Provider Governance at Western Union
Industry Information Technology and Services
Experience
Western Union  May 2014 - Present
HCL Technologies (Infrastructure Services Division)   March 2007 - May 2014
Sutherland Global Services   September 2006 - March 2007
HCL Technologies  November 2005 - October 2006
Sutherland Global Services   September 2004 - October 2005
Syssoft Software Solutions   March 2001 - February 2004

Skills
Service Delivery, Incident Management, IT Service Management, Transition Management, Sla, ITIL, BMC Remedy, Vendor Management, IT Operations, Global Delivery, Solution Selling, Service Management, Remote Infrastructure..., Service Desk, Business Analysis, Problem Management, System Administration, ITIL Certified, Troubleshooting, IT Outsourcing, Information Technology, Service Improvement, Service Delivery..., Solution Architecture, PMP, Change Management, Help Desk Support, Service Desk Management, IT Service Delivery, ITIL Process, Microsoft Certified..., Microsoft Exchange, PMO, Blackberry Enterprise..., Project Delivery, Virtualization, Release Management, Active Directory, IT Strategy, Technical Support, Project Management, Program Management, Citrix, Cross-functional Team..., Global Strategy..., Global Sourcing, Process Improvement, Management Consulting, Thought Leadership, IT Procurement

Education
Project Management Institute   2009 — 2010
PMP, Project Management

Pondicherry University   2005 — 2007
MBA, Business Administration

Indira Gandhi National Open University   1998 — 2003
MCA, Computer Science

Hindu Higher Secondary   1995 — 1998
10th Grade & +2, MPC stream

Michelle Edwards-Scantlebury Michelle Edwards-Scantlebury Greater Atlanta Area Details
Michelle Edwards-Scantlebury's Sutherland Global Services Experience 2012 - 2014
Job Inside Sales Executive
Industry Consumer Services
Experience
Pinnacle Health Group  March 2015 - September 2015
Sutherland Global Services   2012 - 2014

Education
ITT Technical Institute-Duluth   2015 — 2018
Bachelor of Arts (B.A.), Organizational Leadership

Onondaga Community College   1995 — 2000
Associate's degree, Criminal Justice and Corrections

Prem Swarup Prem Swarup Greater New York City Area Details
Prem Swarup's Sutherland Global Services Experience September 2015 - Present
Job Vice President | Business Intelligence, Analytics, Enterprise Performance Management Practictioner
Industry Information Technology and Services
Experience
Sutherland Global Services   September 2015 - Present

Skills
Analytics, Business Intelligence, Pre-sales, Management Consulting, Program Management, Management, Solution Architecture, Product Management, Business Analytics, IT Strategy, Global Delivery, Data Warehousing, Business Analysis, Consulting, ERP, Business Development, Software Project..., Requirements Analysis, Master Data Management, Data Integration, SDLC, Vendor Management, Team Management, Business Process

Education
Indian Institute of Management, Kozhikode   2002 — 2003
PGCPM

BITS, Pilani

Deepak Venugopal Deepak Venugopal Danville, Illinois Details
Deepak Venugopal's Sutherland Global Services Experience August 2003 - March 2004
Job Operations Manager at Genpact LLC
Industry Information Technology and Services
Experience
Genpact LLC  July 2014 - Present
Genpact ITS   September 2010 - July 2014
Genpact  March 2008 - August 2010
GENPACT  October 2006 - February 2008
GENPACT  January 2005 - September 2006
GENPACT  March 2004 - December 2005
Sutherland Global Services   August 2003 - March 2004
National Police Academy, Hyderabad   January 2003 - June 2003
SD Innovation   September 1999 - December 2002

Skills
Remote Access, Operations, Management, Transition Management, ITIL, Process Improvement, BPO, VPN, Six Sigma, Service Delivery, Troubleshooting, Process Engineering, Strategic Consulting, IT Service Management, Sla, Analysis, Leadership, Team Management, Outsourcing, Training, Vendor Management, Offshoring, Process Management, IT Operations, Incident Management, Business Process..., CRM, Operations Management, People Management, Performance Management

Education
Osmania University   1997 — 1999
MA, Personal Management

Osmania University   1995 — 1997
Bachelor of Arts, Economics

Kendriya Vidyalaya   1982 — 1994

Ericka Butts Ericka Butts Virginia Beach, Virginia Details
Ericka Butts's Sutherland Global Services Experience May 2002 - June 2004
Job Medicare Marketing Coordinator at Amerigroup
Industry Hospital & Health Care
Experience
Amerigroup  July 2013 - March 2015
ValueOptions  September 2011 - July 2013
Amerigroup Corporation  June 2006 - September 2011
Health Net  August 2004 - June 2006
Sutherland Global Services   May 2002 - June 2004

Skills
HIPAA, Healthcare Management, Compliance, Policy, Auditing, Operations Research, Outstanding Customer..., Supervisory Skills, Critical Thinking, Customer Service, Employee Benefits, Insurance, SDLC, Analysis, Healthcare, Process Improvement, Training, Managed Care, Medicare, Strategic Planning, Leadership

Education
Liberty University   2012 — 2014
Master of Business Administration (M.B.A.), Management and Leadership

Saint Leo University   2006 — 2010
Bachelors, Healthcare Management

Md Hasanuzzaman Md Hasanuzzaman Calgary, Canada Area Details
Md Hasanuzzaman's Sutherland Global Services Experience 2009 - 2015
Job Data Center Support at SHAW BUSINESS
Industry Outsourcing/Offshoring
Experience
SHAW BUSINESS  September 2015 - Present
IBM Canada- RBC   June 2015 - September 2015
Sutherland Global Services   2009 - 2015

Skills
Technical Support, Active Directory, Networking, Windows, Troubleshooting, Windows 7, Windows Server, Windows XP, Service Delivery, Computer Hardware, Operating Systems, VPN

Education
Laurentian University/Université Laurentienne   2004 — 2008
Bachelor's degree, Computer Science

Charles J Conner, MBA Charles J Conner, MBA Houston, Texas Area Details
Charles J Conner, MBA's Sutherland Global Services Experience March 2015 - May 2015
Job BPO Consultant at Sutherland Global Services
Industry Financial Services
Experience
Houston Community College  April 2015 - Present
Private Technology Consulting Firm   January 2010 - Present
The Conner Agency   March 2004 - Present
Sutherland Global Services   March 2015 - May 2015
MetLife Securities, Inc.   May 2013 - February 2015
VALIC  August 2012 - May 2013
NetIQ  February 1999 - June 2003
Microsoft  2001 - 2003
Mission Critical Software  1999 - 2001
BMC Software  1997 - 1999

Skills
Growth Strategies, Separately Managed..., Retirement Planning, Finance, Investment Strategies, Fixed Income Strategies, Portfolio Management, Strategic Planning, Asset Allocation..., Fixed Annuities, Insurance, Microsoft Dynamics GP, Retirement, Mutual Funds, Workers Compensation, Financial Advisory, Equities, Bonds, Group Presentations, Property & Casualty..., Public Speaking, Alternative Investments, Employee Benefits, Term Life Insurance, Life Insurance, Long-term Care, Key Person Insurance, Health Insurance, Business Valuation, Saving for Education, Critical Illness, Wealth Management, Personal Finance, Estate Conservation..., Buy-sell Agreement..., ETFs, Asset Allocation, Strategy

Education
LeTourneau University   2003 — 2005
Master of Business Administration (MBA), Finance

Texas Southern University   1987 — 1994
Bachelor's Degree, Computer Science

Lamar High School
High School Diploma

Amanda Dotson Amanda Dotson Houston, Texas Details
Amanda Dotson's Sutherland Global Services Experience December 2014 - Present
Job Funder at Sutherland Global Services
Industry Financial Services
Experience
Sutherland Global Services   December 2014 - Present
Affinity Lending Solutions  July 2014 - December 2014
Cornerstone Mortgage Company  July 2003 - September 2013

Skills
Graphic Design, Photography, Photoshop, Illustrator, Flash Animation, Microsoft Excel, Microsoft Office, Microsoft Word, VA loans, Government Loans, Government Auditing, Auditing, Receptionist Duties, Data Analysis, Data Entry, Visual Arts, Mortgage Servicing, VA Loans, Team Building, Sales, Leadership, Customer Service, Operations Management, Contract Negotiation, Time Management, Team Leadership

Education
Lone Star College System

Westwood College of Technology

Joseph Hotaling Joseph Hotaling East Syracuse, New York Details
Joseph Hotaling's Sutherland Global Services Experience February 2011 - April 2012
Job Tech Support at Netegrity Consultants
Industry Information Technology and Services
Experience
Netegrity Consultants   April 2013 - January 2015
Sutherland Global Services   February 2011 - April 2012
Sutherland Global Services   February 2010 - January 2011

Skills
BPO, COPC, Call Center, Incident Management, Service Delivery, Sla, Technical Support, XP, Call Centers, Avaya, IT Service Management, Service Desk, VPN, IT Operations, Windows XP

Education
ITT Technical Institute-Strongsville   2001 — 2003
AS, Computer Systems Networking

judy garcia-flake judy garcia-flake Dallas/Fort Worth Area Details
judy garcia-flake's Sutherland Global Services Experience 2013 - September 2014
Job Blessed and highly Favor
Industry Accounting
Experience
Strayer University  January 2014 - August 2015
Sutherland Global Services   2013 - September 2014
United States Navy  2008 - 2012

Skills
Intelligence Analysis, Counterterrorism, Vulnerability Assessment, Organizational..., Intelligence, Military Training, National Security, Customer Service, Management, Homeland Security, Computer Security, Computer Science, Great Personality, Great Motivator, Computer Forensics, Microsoft Office, Military Operations, Exceptionally well..., Bilingual, Leadership, Public Speaking, Training, DoD, Microsoft Word, Team Building, Logistics, Military, Military Experience

Education
5linx university   2015 — 2019

Strayer University   2013 — 2016
MBA in accounting, Business administration / accounting

Strayer University (VA)   2011 — 2012
Bachelor of Applied Science (BASc), Criminal Justice / Computer Forensics

Katherine Gibbs School   2005 — 2007
Associate of Arts and Sciences (A.A.S.), Criminal Justice and Corrections

Bria Davis Bria Davis Washington, District Of Columbia Details
Bria Davis's Sutherland Global Services Experience August 2015 - Present
Job Student at Howard University
Industry Retail
Experience
Sutherland Global Services   August 2015 - Present
Howard University  August 2013 - August 2015
The TJX Companies, Inc.   May 2013 - January 2015
The Light House Church   March 2010 - August 2013
Lue's Jewelry Box   June 2009 - August 2013
Macy's  November 2012 - January 2013
Denver Harbor community center   June 2009 - August 2009

Skills
Microsoft Office, Customer Service, Microsoft Excel, Public Speaking, PowerPoint, Research, Teaching, Social Media, Project Management, Teamwork, Editing, Nonprofits, Microsoft Word, Event Planning, Leadership, Data Analysis, Facebook, Social Networking, Fundraising, Access, Community Outreach, Strategic Planning

Education
Howard University   2013 — 2017
Bachelor of Business Administration (B.B.A.), International Business

Summer Creek High School   2009 — 2013
Business Administration and Management, General

Aruna Manipatruni Aruna Manipatruni Greater Chicago Area Details
Aruna Manipatruni's Sutherland Global Services Experience November 2003 - May 2004
Job Sr.Recruitment Executive, IGATE
Industry Information Technology and Services
Experience
IGATE  January 2014 - Present
Netra Technologies, Inc.   June 2013 - October 2013
Libsys, Inc  September 2010 - June 2013
Techenzyme Inc., NJ, USA.   October 2007 - October 2009
Polaris Software Lab Ltd  2004 - 2007
Sutherland Global Services   November 2003 - May 2004

Skills
Employee Relations, Recruiting, Benefits Negotiation, Human Resources, Technical Recruiting, Business Development, Account Management, CRM, Management, Onboarding, Screening, Sourcing, Talent Acquisition, Vendor Management, MIS, Interviews, Team Management, Internet Recruiting, IT Recruitment, Contract Recruitment, Staff Augmentation, Executive Search, Staffing Services, Recruitments, Permanent Placement, Applicant Tracking..., Temporary Placement

Education
Kendriya Vidyalaya

Michelle Pugh Michelle Pugh Tampa/St. Petersburg, Florida Area Details
Michelle Pugh's Sutherland Global Services Experience June 2014 - July 2014
Job Administrative Customer Relations Coordinator
Industry Automotive
Experience
New Port Richey Nissan   December 2014 - Present
Express Employment Professionals  September 2014 - December 2014
ALLPRO Direct Marketing   October 2014 - November 2014
Sutherland Global Services   June 2014 - July 2014
Lowe's Companies, Inc.   March 2014 - April 2014
Ed Morse Auto Plaza   August 2013 - November 2013
Alpine Access  November 2011 - July 2013
Medical Animatics, LLC   February 2010 - July 2010

Skills
Positive Can-do Attitude, Customer Satisfaction, Customer Retention, Data Entry, Time Management, Microsoft Word, Business Development, Team Leadership, Customer Service, Leadership, Positive Team Player, CRM, Clerical Skills, Call Centers, Self-driven, Goal Oriented, Microsoft Excel, Business-minded, Customer Escalation..., Customer Oriented, Positive Employee..., Organized Multi-tasker, Platform Design, Highly detail oriented, Development Of..., Document Management, Data Management, Business Correspondence, Solid computer skills, Office Administration, Virtual Teams, Technical Support, Assertiveness, Creative Problem Solving, Online Research, Email Etiquette, Spreadsheets, Strategy Implementation, Creative Strategy, Reporting & Analysis, Document Drafting, Typing, Social Networking, Mechanical Aptitude, Phone Etiquette, Internet Explorer, Organization, Up-selling, Typesetting, Problem Solving

Education
Western Governors University   2014 — 2016
Bachelor's Degree, Accounting, 3.00

Pasco-Hernando State College   2013 — 2014
Associate of Arts and Sciences (AAS), Office Administration, 3.25

Ivy Tech Community College   1989 — 1990
Associate of Arts (AA), Information Data Management

Ben Davis High School   1982 — 1985
Diploma, Major in Business

Cara Neri Cara Neri Syracuse, New York Details
Cara Neri's Sutherland Global Services Experience September 2012 - March 2013
Job Master of Science in Education
Industry Public Relations and Communications
Experience
Remington Hotels  March 2015 - Present
Microsoft  September 2013 - December 2014
Oneida Nation Enterprises, Turning Stone Resort and Casino  July 2013 - September 2013
Bill Rapp Superstore  March 2013 - July 2013
Sutherland Global Services   September 2012 - March 2013

Skills
Customer Service, Customer Satisfaction, Team Leadership, Customer Retention, Team Building

Education
Le Moyne College   2009 — 2011
Master of Science (M.S.), Education

Le Moyne College   2005 — 2008
Bachelor of Arts (B.A.), English Literature/ Adolescent Education (Grades 7-12)

Jean Holliday Jean Holliday Alexandria, Louisiana Area Details
Jean Holliday's Sutherland Global Services Experience November 2012 - January 2014
Job Tax Professional
Industry Media Production
Experience
H&R Block  December 2014 - Present
SendOutCards  September 2014 - Present
Professional Women's Network Central Louisiana   September 2011 - Present
Artison Productions, LLC   January 2002 - Present
Best Western Alexandria, La - Inn, Suites & Convention Center   January 2014 - April 2014
Sutherland Global Services   November 2012 - January 2014
City Park Players   December 2007 - October 2012
Central Louisiana Community Theatre d/b/a City Park Players   December 2007 - October 2012
Morgan Stanley Dean Witter  April 1993 - January 2002
Louisiana Superdome   October 1991 - April 1993

Skills
Nonprofits, Event Planning, Public Speaking, Grant Writing, Event Management, Sales, Operations Management, Advertising, Public Relations, Social Media, Press Releases, Newsletters, Community Development, Photography, Microsoft Office, Theatre, Leadership, Volunteer Management, Tax Preparation, Tax Advisory

Education
Louisiana State University-Alexandria   2005 — 2007
Communication and Media Studies

University of New Orleans   1980 — 1981
Communication and Media Studies

Brian Tait Brian Tait Greater New York City Area Details
Brian Tait's Sutherland Global Services Experience November 2005 - February 2008
Job Founder and Chief Product Therapist at FounderTherapy
Industry Internet
Experience
FounderTherapy   November 2012 - Present
Harri.com  March 2013 - February 2014
AxialMarket Inc.   February 2008 - October 2012
Sutherland Global Services   November 2005 - February 2008

Skills
Start-ups, SaaS, Salesforce.com, Entrepreneurship, Business Strategy, Product Management, Strategy, CRM, Product Development, Call Center, Lead Generation, Agile Leadership, Collaborative Leadership, Agile Methodologies, Strategic Partnerships, Mobile Devices, Competitive Analysis

Education
Ithaca College   1995 — 1999
BA, Politics / International Relations

School for International Training
Development Studies Program, Kampala, Uganda

Vanlyn Bostick Vanlyn Bostick Ridgeland, South Carolina Details
Vanlyn Bostick's Sutherland Global Services Experience July 2013 - October 2013
Job Teacher at Royal Live Oaks Charter School
Industry Education Management
Experience
Royal Live Oaks Charter School   August 2014 - Present
Linden wood Elementary School   October 2013 - April 2014
Sutherland Global Services   July 2013 - October 2013
Sewells Point Elementary School   March 2013 - June 2013
Ridgeland Elementary School  January 2008 - June 2012
Ridgeland Public Schools   2007 - 2012
Guinyard Elementary School   August 2007 - December 2007
Ridgeland Elementary School  January 2007 - June 2007
Felton Laboratory School   September 2006 - December 2006
Sonic Fast Food Restaurant   January 2003 - January 2006

Skills
Curriculum Design, Teaching, Lesson Planning, Differentiated..., Classroom Management, Literacy, Classroom, Elementary Education, K-12, Educational Leadership, Educational Technology, Teacher Training, Curriculum Development, Tutoring, Special Education, ESL, Language Arts, Social Studies, Instructional Technology, Secondary Education

Education
Lesley University   2009 — 2011
Master’s degree, Technology

South Carolina State University   2003 — 2006
B.S, Elementary Education

Christopher Krayer Christopher Krayer Rochester, New York Details
Christopher Krayer's Sutherland Global Services Experience September 2004 - July 2005
Job Network Assurance Technician at Globalinx
Industry Broadcast Media
Experience
Rochester Red Wings  April 2003 - Present
GLOBALINX  October 2012 - March 2015
YNN/Time Warner Cable   2005 - 2011
Sutherland Global Services   September 2004 - July 2005
Canandaigua Academy High School   August 2002 - June 2004

Skills
Technical Writing, Technical Training, Television, Customer Relations, Web Development, Education, Editing, Photoshop, PowerPoint, Photography, Audio, Microsoft Office, Social Media, Video Editing, Final Cut Pro, Broadcast, Sound, Camera, Media Relations

Education
Le Moyne College   2000 — 2002
MST, Education

SUNY Oswego   1993 — 1997
Bachelor of Arts, Broadcasting/Communications

Leah Hardy Leah Hardy Syracuse, New York Area Details
Leah Hardy's Sutherland Global Services Experience June 2009 - October 2009
Job
Industry Hospital & Health Care
Experience
Onondaga Community College  Order Entry ClerkNational Telecommuting InstituteOctober 2011 - March 2012
National Telecommuting Institute  2012 - 2012
Borders  October 2008 - January 2011
Sutherland Global Services   June 2009 - October 2009
Resource Center for Independent Living (RCIL)   May 2006 - May 2007

Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Research, Report Writing, Public Speaking, Speed Reading, English, Outlook, Windows

Education
Onondaga Community College   2014 — 2017
Associate of Arts and Sciences (AAS), Health Information/Medical Records Technology/Technician

Keuka College   2001 — 2005
Bachelor's degree, Social Work/Sociology

Oswego High School   1997 — 2001
High School Diploma, English

Melanie Perritt Melanie Perritt Chesapeake, Virginia Details
Melanie Perritt's Sutherland Global Services Experience June 2013 - November 2014
Job Licensed Insurance Consultant for MetLife Auto and Home
Industry Insurance
Experience
Sutherland Global Services   June 2013 - November 2014
Archaeological & Cultural Solutions   November 2012 - November 2014
Williamsburg Pottery   March 2013 - June 2013
Williamsburg Pottery   March 2013 - June 2013
Master Craftsmen   September 2012 - April 2013
State Farm  January 2013 - March 2013
James River Institute for Archaeology  June 2012 - January 2013
Bath and Body Works  November 2011 - December 2012
Virginia Department of Historic Resources  January 2012 - June 2012
Target  June 2010 - September 2010

Skills
ArcGIS, Biological Anthropology, Archaeological Survey, Prehistoric Archaeology, Historical Archaeology, Research, Writing, Clerical Skills, People Skills, Microsoft Office, Cultural Resource..., Life Insurance, Health Insurance, General Insurance, Property & Casualty..., Umbrella Insurance, Term Life Insurance, Disability Insurance, Laboratory, Team Building, Student Development, Microsoft Excel, Library, GIS, Cataloging, Supervisory Skills, Data Collection, Spatial Analysis, Public Speaking, GPS, Customer Service, Leadership, Report Writing, Higher Education, Nonprofits, Editing, Community Outreach, Ethnography, Proposal Writing, Data Analysis, Analysis, Cultural Heritage, Surveying, Social Sciences, Anthropology, Volunteer Management, Community Development, Mitigation, Government

Education
University College London, U. of London   2010 — 2011
Master of Science (MSc), Paleoanthropology and Paleolithic Archaeology

Longwood University   2006 — 2010
Bachelor of Science (BS), Anthropology

Bennie Mae Edwards-Rucker Bennie Mae Edwards-Rucker Syracuse, New York Details
Bennie Mae Edwards-Rucker's Sutherland Global Services Experience January 2013 - April 2013
Job Administrative Assistant at YWCA Syracuse & Onondaga County Inc.
Industry Computer Networking
Experience
YWCA Syracuse & Onondaga County Inc   December 2014 - Present
Sutherland Global Services   January 2013 - April 2013
Destiny USA  August 2012 - April 2013

Skills
Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Windows, Customer Service, Research, Fundraising, Public Speaking, Social Media, Team Building, Event Planning, Strategic Planning, Social Networking, Public Relations, Marketing, Training, Creativity Skills

Education
ITT Technical Institute-Liverpool   2009 — 2012
Associate’s Degree, Computer Networking Services

Syracuse Educational Oppertunity Center   2008 — 2009
GED, All complete of requirements for a deploma

Marielle Mimi Flowers Marielle Mimi Flowers Greater Los Angeles Area Details
Marielle Mimi Flowers's Sutherland Global Services Experience October 2008 - February 2010
Job Vice President, Strategy & Client Relations at Anderson Direct & Digital
Industry Marketing and Advertising
Experience
Anderson Direct & Digital  May 2014 - Present
Synergy Direct Response  November 2012 - May 2014
Infinity Contact  October 2011 - May 2012
SPi Global  May 2010 - September 2011
Sutherland Global Services   October 2008 - February 2010
Protocol Global Solutions  June 2004 - July 2008
Bank of America (formerly Countrywide Financial)   February 2000 - June 2004
Event Management & Promotions, Inc.   May 1998 - February 2000
Cohr, Inc.   August 1997 - May 1998
Gelson's Markets  May 1996 - August 1997

Skills
Lead Generation, Brand Development, Campaign Development, Direct Mail, Campaigns, Direct Marketing, Strategic Partnerships, Marketing Strategy, Social Media, Social Media Marketing, New Business Development, Sales Management, Analytics, Database Marketing, Cross-functional Team..., SEO, Corporate Communications, Marketing Communications, Event Management, CRM, Strategy, Project Management, Market Planning, Product Lifecycle..., Sales, Public Relations, Email Marketing, Advertising, Marketing, PPC, Multi-channel Marketing, B2B Marketing, BPO

Education
Pepperdine University, The George L. Graziadio School of Business and Management   2012 — 2013
Executive MBA

Loyola Marymount University   1991 — 1995
BA, Marketing

Seattle Preparatory   1988 — 1991

Gonzaga Preparatory   1987 — 1988

St. Mary's Grade School

Oscar Jaime Oscar Jaime Houston, Texas Area Details
Oscar Jaime's Sutherland Global Services Experience March 2013 - September 2013
Job SQL Developer at Selene Finance LP
Industry Banking
Experience
Selene Finance LP  September 2013 - Present
Sutherland Global Services   March 2013 - September 2013
Resources Global Professionals  January 2013 - February 2013
Stewart Lender Services  January 2012 - January 2013
Litton loan servicing  October 2008 - October 2011
Litton Loan Servicing  2007 - 2008

Skills
Mortgage Servicing, Reporting & Analysis, Loss Mitigation, Residential Mortgages, Business Analysis, Financial Analysis, PeopleSoft, Process Improvement, Outsourcing, Access, VBA, Visio, Microsoft Excel, Loans, Loan Servicing, Mortgage Lending, SQL, Microsoft SQL Server, Visual Studio, Databases, Banking, Finance, Database Design, Analysis, Management, Software Documentation

Education
University of Houston-Downtown   2012 — 2015
Enterprise Information Systems, Business Administration and Management, General

Houston Community College   2010 — 2012
Associate of Arts (A.A.), Business Admin

Brian Montante Brian Montante Charlotte, North Carolina Area Details
Brian Montante's Sutherland Global Services Experience February 2012 - September 2012
Job Student
Industry Business Supplies and Equipment
Experience
Sutherland Global Services   February 2012 - September 2012
TCBY  September 2011 - January 2012

Education
Johnson and Wales University   2006 — 2013
Bachelor's degree, Business Administration and Management, General

Johnson & Wales University-Online

Frederick Hildom Frederick Hildom Oil City, Pennsylvania Details
Frederick Hildom's Sutherland Global Services Experience November 2007 - December 2009
Job Telecommunications Professional
Industry Telecommunications
Experience
Sutherland Global Services   November 2007 - December 2009
LEHIGH GAS CORPORATION  June 2007 - November 2007
EXXONMOBIL CORPORATION  January 2000 - January 2007

Skills
Call Center, Troubleshooting, Customer Satisfaction, Customer Service, Account Management, Call Centers, Sales Management, Team Building, Technical Support, Coaching, Sales, Telecommunications, Training, Vendor Management, Team Leadership, Networking, Process Improvement, Team Management, Operations Management, Performance Management

Education
Elementary Education Certification Program SUNY BROCKPORT
Bachelor's of Science; in

State University of New York College at Brockport   1978 — 1979
B.S., Speech Communications

Jamestown Community College
Associate of Arts, Humanities

Falconer Central High School   1965 — 1972

James Fitch James Fitch Rochester, New York Area Details
James Fitch's Sutherland Global Services Experience August 2009 - June 2010
Job Corporate Recruiter, Talent Acquisition, at Paychex
Industry Human Resources
Experience
Paychex  April 2014 - Present
Paychex  November 2012 - April 2014
Paychex  June 2010 - November 2012
Sutherland Global Services   August 2009 - June 2010

Skills
Human Resources, Customer Service, Event Management, Employee Benefits, Recruiting, Payroll, Cold Calling, Training, Leadership, Talent Acquisition, Temporary Placement

Education
Keuka College   2005 — 2009
Bachelor's degree, Business Management

Deepa Sandiya Deepa Sandiya Redmond, Washington Details
Deepa Sandiya's Sutherland Global Services Experience 2000 - 2002
Job Talent Acquisition and Management Specialist
Industry Human Resources
Experience
Azim Premji Foundation  November 2011 - March 2015
Danfoss  February 2003 - December 2004
Maples   December 2002 - January 2003
Sutherland Global Services   2000 - 2002
FCS Software Solutions  February 2000 - December 2000
NIIT Limited  November 1998 - February 2000

Skills
University Teaching

Education
Madurai Kamaraj University   1998 — 2000
M.L.M, Labour Managment

Tamil Nadu Institute of Labour Studies   1995 — 1998
B.L.M., Labour Management

Indian Institute of Management, Bangalore
MPWE, Women Entrepreneurship

Natasha Bernard Natasha Bernard Houston, Texas Area Details
Natasha Bernard's Sutherland Global Services Experience October 2014 - Present
Job Customer Care Specialist at Sutherland Global Services
Industry Hospitality
Experience
Sutherland Global Services   October 2014 - Present
Sante fe stations casino   September 2012 - October 2013
Trump International Hotel™ Las Vegas,   September 2009 - September 2012

Skills
Social Media, Event Management, Event Planning, Marketing Communications, Sales, Marketing, Management, Microsoft Office, Hospitality Management, Catering, Personal Chef Services, Customer Care Support...

Education
Johnson & Wales University   2003 — 2008
Associate's Degree in Culinary Arts & Bachelors in Food Service Management, Culinary Arts/Chef Training & Minor in Hospitality Entreprenuership

Phillip LaRue Phillip LaRue Syracuse, New York Details
Phillip LaRue's Sutherland Global Services Experience May 2008 - April 2010
Job Senior L2 Archiving Support Engineer at Proofpoint
Industry Information Technology and Services
Experience
Proofpoint  April 2010 - August 2015
Sutherland Global Services   May 2008 - April 2010
Proofpoint  May 2008 - April 2010
Sutherland Global Services   December 2006 - May 2008

Skills
Windows, Networking, Troubleshooting, SMTP, DNS, FTP, Active Directory, DHCP, Technical Support, Windows Server, Linux System..., Microsoft Exchange, CentOS, Server Administration, IIS, Red Hat Linux, Linux, VPN, Cloud Computing, Windows 7, Antivirus, Perl, Firewalls, Servers, VMware, Network Security, Virtualization, Operating Systems, TCP/IP, SaaS, Security, Unix

Education
ITT Technical Institute   2003 — 2005
AOS, Computer and Network Systems

ITT Technical Institute-Liverpool   2003 — 2005
Associate's degree, Computer and Network Systems

Barbara Paulus Barbara Paulus Springfield, Ohio Details
Barbara Paulus's Sutherland Global Services Experience April 2013 - Present
Job Remote Tier One Support at Sutherland Global Services
Industry Information Technology and Services
Experience
Sutherland Global Services   April 2013 - Present
Convergys  January 2012 - March 2013
National Telecommunications Institute   November 2009 - November 2011
Infocision  April 2007 - June 2007
TEKsystems Towers Of Kenwood   January 2007 - March 2007
PEQ Solutions   December 2006 - January 2007
Teleperformance USA  November 2005 - October 2006
Upper Valley Medical Center  October 2004 - September 2005
Blackstone Health Care   July 1997 - December 2004

Skills
Microsoft Office, Microsoft Windows 98,..., Typing, Customer Service, Troubleshooting, XP, Data Entry, Teamwork, Windows 7, Active Directory, Call Center, Microsoft Windows 98, Software Installation, SharePoint, Technical Support, Windows Server, Printers, Software Documentation, Call Centers, Lotus Notes, Help Desk Support, Outlook, Windows, Information Technology, System Administration, Visio, Networking, Operating Systems, Computer Hardware, Network Administration, System Deployment, DHCP, Cisco Technologies, Hardware, Interviews, Customer Satisfaction, Citrix, Team Leadership, Customer Experience, Security, Disaster Recovery, Training, VMware, Windows XP

Education
Liberty University   2010 — 2014
BA, MultiiDisciplinary, 2.33

Clark State Community College   2000 — 2003
2.67, Information Technology, 2.75

NorthEastern High School   1976 — 1980
Diploma, General, B-

Kevin Simkowski Kevin Simkowski Greater Chicago Area Details
Kevin Simkowski's Sutherland Global Services Experience August 2013 - Present
Job Strategic Business Development; Global Sales and Marketing BPO Products and Solutions
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services   August 2013 - Present
Sutherland Global Services   September 2010 - August 2013
VMS  August 2009 - January 2010
Adventity Global Services(acquired by Sutherland Global Services 2010)   January 2008 - August 2009
Integrity Interactive  September 2005 - August 2007
Acxiom Corporation  September 2004 - August 2005
Compete, Inc.   November 2003 - September 2004
Applix/IET Solutions   September 2002 - November 2003
Responsys, Inc.   April 2001 - April 2002
Tribune Company-Tribune Interactive   January 2000 - February 2001

Skills
Consumer Products, Strategy, Product Marketing, Analytics, Integrated Marketing, CRM, Segmentation, Start-ups, Sales Operations, Forecasting, Business Development, Email Marketing, Multi-channel Marketing, Online Advertising, Direct Marketing, E-commerce, Account Management, Strategic Partnerships, Lead Generation, Advertising, Entrepreneurship, Web Analytics, Marketing, Leadership, Marketing Research, Marketing Strategy, New Business Development, Pricing, P&L Management, Outsourcing, Management, Business Intelligence, Retail, SEO, Sales, Strategic Planning, Business Planning, Mergers & Acquisitions, Sales Presentations, Channel Partners, Professional Services, Financial Services

Education
Loyola University Chicago   1996 — 1999
MBA, Marketing, International Business

University of Iowa   1979 — 1982
BA, Communications/Advertising

Mark Poole Mark Poole Roanoke, Virginia Area Details
Mark Poole's Sutherland Global Services Experience September 2013 - Present
Job Director of Client Services at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services   September 2013 - Present
Liberty Medical Supply  January 2011 - September 2013
Liberty Medical Supply  October 2009 - January 2011
Intuit  May 2008 - October 2009
Intuit  March 2005 - May 2008
Intuit  May 2003 - March 2005
Intuit  August 2002 - May 2003
Intuit  January 2002 - August 2002
James Madison University  September 1996 - January 2002

Skills
Project Management, Team Building, Program Management, Sales Enablement, Process Improvement, Business Intelligence, Sales Process, Product Management, Strategic Partnerships, Enterprise Software, Vendor Management, Business Analysis, Business Process..., Strategy, Cross-functional Team..., Strategic Planning, CRM, Project Portfolio..., Agile Project Management, Analytics, Leadership, Customer Experience, Training, Forecasting, Management, Sales Operations, Business Development, Change Management, IT Strategy, Software Project..., Outsourcing, IT Management, Account Management, Call Centers, General Awesomeness, Data Analysis, ITIL, Requirements Analysis, Agile Methodologies, Scrum, SDLC, SaaS, Information Technology, Performance Management, Cloud Computing, Bread Baking, Pen Turning, Business Process, Integration

Education
University of Mary Washington   2003 — 2006
MBA, Management Technology

James Madison University   1989 — 1994
BA, Theater

Pamela Drager Pamela Drager Greater Philadelphia Area Details
Pamela Drager's Sutherland Global Services Experience April 2015 - Present
Job Manager, eLearning/Instructional Design Healthcare Vertical at Sutherland Global Services
Industry Professional Training & Coaching
Experience
Sutherland Global Services   April 2015 - Present
Sykes  February 2010 - April 2015
ICT Group Inc.  August 2006 - February 2010
ICT Group  April 2002 - August 2006
Telespectrum Worldwide  November 2000 - October 2001
Fleet Credit Card Services  December 1999 - November 2000
Fleet Credit Card Services  1994 - 1999

Skills
Instructional Design, Team Leadership, Instructor-led Training, Training, E-Learning, Staff Development, Training Delivery, Adult Education, Blended Learning, Organizational..., Performance Improvement, Employee Training, Performance Management, Process Improvement, Employee Engagement, Coaching, Curriculum Design, Call Centers, Leadership Development, Hands-on Training, Learning Management..., Needs Analysis

Education
La Salle University   2010 — 2013
Masters, Instructional Technology Management

Temple University   1990 — 1994
B.S., Elementary Education

Rachel Halling Rachel Halling Rochester, New York Area Details
Rachel Halling's Sutherland Global Services Experience October 2005 - March 2010
Job Independent Contractor Courier at American Expediting Company
Industry Telecommunications
Experience
Convergent Marketing Inc.   January 2014 - Present
EarthLink Business  July 2012 - March 2013
Verona Street Animal Society/Rochester Animal Services   January 2012 - March 2013
Pinnacle Technical Resources  May 2010 - June 2011
Sutherland Global Services   October 2005 - March 2010
Simutronics  January 2007 - April 2009
R & R Luxury Taxi   August 2002 - August 2005

Skills
T1s, Photoshop, Digital Photography, Portrait Photography, Telecommunication..., Telecommunications, Telecommuting, Cable Television, Windows, Microsoft Office, Data Entry, Technical Support, Customer Service, Photo Editor, Game Design, Office Administration, BMC Remedy, Citrix, Creative Writing

Education
Lane Community College

University of Oregon

abhishek sourabh abhishek sourabh New York, New York Details
abhishek sourabh's Sutherland Global Services Experience April 2011 - Present
Job Business Director, Analytics at Sutherland Global Services
Industry Market Research
Experience
Sutherland Global Services   April 2011 - Present
Mu Sigma  November 2009 - November 2010
Deloitte Consulting  May 2008 - October 2009
pricewaterhousecoopers  2006 - 2007
Infosys technologies Ltd.  August 2002 - April 2004

Skills
Pre-sales, Data Modeling, Data Analysis, Process Optimization, Information Analysis, Management Consulting, Business Analytics, Business Analysis, Market Entry, Analytics, Business Intelligence, Predictive Analytics, Solution Architecture, Business Development

Education
Indian Institute of Management, Calcutta   2004 — 2006
PGDM, Marketing, strategy, systems

Indian Institute of Technology, Madras   1998 — 2002
Bachelor of Technology (B.Tech.), Naval Architecture and Marine Engineering

St. Joseph's high school

St. Joseph's high school

Derek Chase Derek Chase United States Details
Derek Chase's Sutherland Global Services Experience October 2006 - July 2009
Job Job Skills Coach and Development Trainer
Industry Professional Training & Coaching
Experience
New York State Department of Labor  June 2012 - Present
Arnot Ogden Medical Center  November 2009 - July 2011
Sutherland Global Services   October 2006 - July 2009
JPMorgan Chase  February 1996 - November 2005

Skills
Coaching, Leadership, Team Building, Customer Service, Public Speaking, Data Entry, Teaching, Microsoft Excel, PowerPoint, Outlook, Microsoft Word, Training, Management, Workshop Facilitation, Teamwork, Microsoft Office, Time Management, Staff Development, Career Development, Recruiting, Call Center, Training Delivery, Employee Relations, Organizational..., Customer Satisfaction, Customer Experience, Sales, Performance Management, Leadership Development, Career Counseling, Customer Retention, Soft Skills, Windows, Job Search, Cover Letters, Employee Training

Education
Le Moyne College   1986 — 1990
BA, economics

Deborah Ann Schweizer Deborah Ann Schweizer Cincinnati, Ohio Details
Deborah Ann Schweizer's Sutherland Global Services Experience September 2010 - January 2014
Job Vice President of Business Development
Industry Outsourcing/Offshoring
Experience
Teleperformance  January 2014 - Present
Sutherland Global Services   September 2010 - January 2014
24/7 Customer  June 2007 - September 2010
Sitel  June 2005 - June 2007
PRC, LLC  September 2001 - June 2005

Skills
Outsourcing, Call Centers, Sales, Solution Selling, BPO, Vendor Management, Business Development, SaaS, CRM, Global Business..., Lead Generation, Customer Experience, Account Management, Service Delivery, Professional Services, Strategic Partnerships, Customer Retention, Enterprise Software, Strategy, Salesforce.com, Managed Services, Cross-functional Team..., Customer Satisfaction, Sales Process, P&L Management, Cloud Computing, Start-ups, Contact Centers, Workforce Management, Inbound Marketing, Sales Operations, Analytics, Offshoring, Call Center Development, Telemarketing, Customer Acquisition, Executive Management, Business Process..., Go-to-market Strategy, Outsourcing Management, Pre-sales, Competitive Analysis, Direct Sales, Business Alliances, Telecommunications, Demand Generation, Channel Partners, Selling, New Business Development, Operations Management

Education
Kent State University - Graduate School of Management
Master of Business Administration (MBA), Marketing, Economics, International Business/Finance

King's College
Bachelor of Science (B.S.), Business Administration, Marketing, and Accounting

Miami University

Jeremiah McGrath Jeremiah McGrath Rochester, New York Area Details
Jeremiah McGrath's Sutherland Global Services Experience August 2005 - August 2007
Job Customer Relations at Pictometry International
Industry Computer Software
Experience
Pictometry International  August 2007 - Present
Sutherland Global Services   August 2005 - August 2007
Paychex  October 2000 - August 2004

Education
Le Moyne College   1994 — 1999

Ihab Tawfik, MBA, ITIL Ihab Tawfik, MBA, ITIL Greater New York City Area Details
Ihab Tawfik, MBA, ITIL's Sutherland Global Services Experience September 2010 - Present
Job Associate VP & Global Head RIMS at Sutherland Global Services
Industry Computer Software
Experience
Sutherland Global Services   September 2010 - Present
Gerson Lehrman Group  May 2007 - September 2010
l'oreal usa  2001 - 2007

Skills
SDLC, Outsourcing, Business Analysis, IT Strategy, Agile Methodologies, Microsoft SQL Server, IT Operations, Team Management, BPO, Software Project..., Business Intelligence, CRM, Project Management, SQL, Telecommunications, SOA, Business Process, Leadership, ERP, Program Management, Agile Project Management, Requirements Analysis, Offshoring, Consulting, IT Service Management, SharePoint, Business Process..., Management, Analytics, Software Development, ITIL, Databases, IT Management, Process Improvement, Project Portfolio..., SaaS, Data Modeling, Vendor Management, Solution Architecture, Information Technology, Service Delivery, PMP, Disaster Recovery, Enterprise Software, Cloud Computing, Pre-sales, Enterprise Architecture, Change Management, Business Transformation, Cross-functional Team...

Education
University of Phoenix   2002 — 2005
M.B.A, Trchnology Management

Kean University
B.S., Computer Science

Prem Puthur Prem Puthur Greater New York City Area Details
Prem Puthur's Sutherland Global Services Experience February 1999 - May 2009
Job Chairman and CEO at Interlink Network Systems Inc.
Industry Information Technology and Services
Experience
Interlink Network Systems Inc.   May 2009 - Present
Sutherland Global Services   February 1999 - May 2009
Sutherland Global Services   February 1999 - May 2009

Skills
BPO, Outsourcing, Pre-sales, Offshoring, Vendor Management, Cloud Computing, Service Delivery, C++, Solution Architecture, Software Development, Team Management, SIP, Global Delivery, IT Strategy, SaaS, Business Analysis, Enterprise Software, Business Intelligence, Software Project..., C, Operations Management, Management Consulting, ITIL, Data Center, Six Sigma, Telecommunications, Databases, Business Development, Project Management, Cross-functional Team..., Management, Business Strategy

Education
Rutgers University-New Brunswick   1975 — 1979
Masters, Engineering and Computer Science

Indian Institute of Technology, Kharagpur   1970 — 1975
BTECH, ENGINEERING

Laurence Lillig, Jr Laurence Lillig, Jr Indianapolis, Indiana Area Details
Laurence Lillig, Jr's Sutherland Global Services Experience July 2009 - Present
Job Architecture & Planning Professional
Industry Architecture & Planning
Experience
Sutherland Global Services   July 2009 - Present
Ground Rules, Inc.   March 2004 - November 2006
City of Carmel Department of Community Services   August 1999 - December 2003
Monroe County Planning Department  August 1998 - August 1999
Ball State University  1994 - 1995

Skills
Urban Planning, Zoning, Microsoft Office, Public Speaking, Research, Community Development, Community Outreach

Education
Indiana University Bloomington   1992 — 1995
BA, Anthropology

Amit Shetty Amit Shetty Rochester, New York Details
Amit Shetty's Sutherland Global Services Experience October 2012 - Present
Job Sr Account Manager
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services   October 2012 - Present
Sutherland Global Services   November 2010 - September 2012
Sutherland Global Services   June 2004 - October 2010

Skills
Operation Management, Client Management, Project Management, Coaching, Transition & Migration..., Operations Management, CRM, Process Improvement, Management, Leadership, Business Development, Recruiting, BPO, Call Centers, Customer Service, Training, Service Delivery, Team Management, Outsourcing, Start-ups, Analysis, Vendor Management, Account Management, Sales, Performance Management, Integration, Thought Leadership, Client Relations, Strategic Leadership, Client Services

Education
Institute of Technology and Management   2009 — 2010
MBA, Business Administration, 3.81 GPA

University of Mumbai   2001 — 2004
B.Com, Commerce

Andrew Casciotti Andrew Casciotti Americus, Georgia Details
Andrew Casciotti's Sutherland Global Services Experience August 2012 - Present
Job Business Analyst at Tyler Technologies
Industry Information Technology and Services
Experience
Tyler Technologies  November 2014 - Present
Sutherland Global Services   August 2012 - Present
Apollo Health Street  December 2009 - August 2012
Apollo Health Street  March 2005 - March 2010
Apollo Health Street  March 2004 - March 2005
Apollo Health Street  March 2003 - March 2004

Skills
Microsoft SQL Server, Windows 7, Active Directory, Training, DNS, Web Services, Databases, DHCP, Microsoft Exchange, Leadership, Software Documentation, Help Desk Support, Troubleshooting, Access, Software Development, Management, Windows Server, Windows XP, Operating Systems, ITIL, XP

Education
Kennesaw State University   1996 — 2002
Bachelors, Information Systems

Brenda Day Brenda Day Greater New York City Area Details
Brenda Day's Sutherland Global Services Experience January 2010 - April 2010
Job at Veterans Administration and pursing MBA in Project Management
Industry Information Technology and Services
Experience
Department of Veterans Affairs  March 2013 - Present
Newark Beth Israel Medical Center  August 2011 - October 2012
Snelling Personnel  August 2010 - August 2011
Sutherland Global Services   January 2010 - April 2010
US Census Bureau  April 2009 - September 2009
Computer Assistant.com   June 2007 - January 2009
Morristown Memorial Hospital  October 2006 - March 2007

Skills
SharePoint, Access, Visual Basic, Troubleshooting, XML, Training, Database Administration, Microsoft SQL Server, Databases, Testing, HTML, Windows, Software Documentation, Shell Scripting, Customer Service, Visual C++, Programming Languages, Microsoft Sharepoint, Visio, Leadership, Team Building, Public Speaking, Community Outreach, Management, Microsoft Office, Program Management, Strategic Planning, Leadership Development

Education
Keller Graduate School of Management of DeVry University   2015 — 2016
Master of Business Administration (M.B.A.), Project Management

DeVry University   2011 — 2014
Bachelor's Degree, Technical Management, Senior

DeVry University   1995 — 1999
Associates Degree, Computer Information Systems

Snyder High School   1986 — 1990
High School Diploma, General Studies

Monte Morgan Monte Morgan Washington D.C. Metro Area Details
Monte Morgan's Sutherland Global Services Experience March 2011 - December 2013
Job Solutions Executive at Xerox
Industry Insurance
Experience
Xerox  December 2013 - Present
Sutherland Global Services   March 2011 - December 2013
AIG  July 2001 - December 2010
PricewaterhouseCoopers - Service Delivery Center (PwC SDC)   2000 - 2001
Argo Turboserve Corporation (ATC)   1998 - 2000
Penske Logistics  1997 - 1998
UPS  1990 - 1997

Skills
Insurance, Outsourcing, Business Process..., Process Improvement, BPO, Operations Management, Business Analysis, SDLC, Change Management, Six Sigma, PMP, Business Process, Offshoring, Risk Management, Business Process..., Business Transformation, Vendor Management, PMO, IT Strategy, Service Delivery, Management Consulting, Program Management, Re-engineering, Project Portfolio..., Process Engineering, Operational Excellence, Governance, Transition Management, Management, Requirements Analysis, Process Management, ERP, Shared Services, IT Management, Strategy, Team Management, Business Intelligence, Resource Management, Call Centers, Cross-functional Team..., CRM, Business Process Design, Business Process Mapping, Financial Services, Customer Experience, Strategic Planning, Performance Improvement, Customer Satisfaction, Analytics, Financial Risk

Education
Southern Polytechnic State University   1993 — 1994
Masters, Quality Assurance

Iona College   1986 — 1990
Bachelor of Science (BS), Production and Operations Management

LaTanya Grady LaTanya Grady Houston, Texas Area Details
LaTanya Grady's Sutherland Global Services Experience January 2001 - Present
Job Mortgage Loan Closer at Sutherland Global Services
Industry Financial Services
Experience
Sutherland Global Services   January 2001 - Present
Robertson Anschutz Vetters  September 2012 - November 2013
DuPage Credit Union  January 2012 - June 2012
LaSalle Network/ ICON   September 2011 - November 2011
Wells Fargo  September 2010 - December 2010
HSBC  August 1995 - April 2009
Empress River Casino   August 1994 - August 1995

Skills
Banking, Credit, Underwriting, Loans, Credit Analysis, Mortgage Lending, Consumer Lending, Loan Origination, Risk Management, Retail Banking, Commercial Banking, Financial Analysis, Management, FHA, Financial Services, Sales, VA loans, Coaching

Education
University Of Phoenix   2008 — 2010
Master Of Management

Illinois State University   1989 — 1991
Bachelor of Science, Broacast communications

Jerrod Betsey Jerrod Betsey Syracuse, New York Area Details
Jerrod Betsey's Sutherland Global Services Experience August 2013 - August 2014
Job Information Technology and Customer Service Professional
Industry Information Technology and Services
Experience
Time Warner Cable  December 2014 - Present
Sutherland Global Services   August 2013 - August 2014
Lucy's Retired Surfers Bar and Restaurant  January 2012 - June 2013
Vector Marketing  2006 - 2006

Skills
Computers, Typing, Customer Service, Microsoft Office, Web Chat, Computer Proficiency, Computer Repair, Sports, Adobe Creative Suite, Adobe Acrobat, Adobe, Leadership, Team Leadership, Interpersonal Skill, Communication, Communication Skills, Listening to customers, Problem Solving, Problem Analysis, Problem Management, Close Attention to..., Data Entry, Initiator, Stress Management, Creative Writing, Creativity, Bar, Bar Management, Car Loans, Phone Etiquette, Body Massage, Business, Poetry, Acting, Voice Acting, Voiceovers, Bowling, Football

Education
Louisiana Tech University   2010 — 2012
Incomplete, Computer and Information Systems Security/Information Assurance

Louisiana Tech University   2010 — 2012
Computer/Information Technology Administration and Management

Valdemir Demirev Valdemir Demirev Greater Boston Area Details
Valdemir Demirev's Sutherland Global Services Experience February 2009 - June 2009
Job Sales Associate at Dynatrace
Industry Information Technology and Services
Experience
Dynatrace  April 2014 - Present
Compuware  April 2012 - April 2014
Compuware  September 2011 - April 2012
Intronis  April 2010 - September 2011
TSL Technology Marketing  November 2009 - April 2010
Sutherland Global Services   February 2009 - June 2009

Skills
SaaS, Solution Selling, Sales, Cloud Computing, Direct Sales, Microsoft Office, Sales Process, CRM, Enterprise Software, Pre-sales, Sandler, Business Development, Managed Services, Salesforce.com, Lead Generation, Cold Calling, Account Management, Selling

Education
Le Moyne College   2004 — 2008
B.S., Business Admin.

GPZE

GPZE

Carl Henderson Carl Henderson United States Details
Carl Henderson's Sutherland Global Services Experience February 2011 - Present
Job Underwriter
Industry
Experience
Sutherland Global Services   February 2011 - Present
Southwest Bank  August 2009 - January 2011
Wells Fargo Bank  June 2004 - August 2009

Skills
Credit, Loans, Underwriting, Banking, Training, Mortgage Lending, Credit Analysis, FHA, Financial Risk, Loan Origination, Loan Servicing, Management, Marketing, Mortgage Underwriting, New Business Development, Portfolio Management, Risk Management, Selling

Education
Huston-Tillotson University   1982 — 1986
BA, Business

Ashok Jain Ashok Jain Rochester, New York Area Details
Ashok Jain's Sutherland Global Services Experience 1994 - Present
Job COO at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services   1994 - Present
HCL Technologies  1997 - 2004

Education
IIT Delhi   1967 — 1972
Bachelor of Technology (B.Tech.), Engineering

Monique Thomas Monique Thomas Raleigh-Durham, North Carolina Area Details
Monique Thomas's Sutherland Global Services Experience April 2013 - May 2013
Job NEW HIRE XEROX CUSTOMER SERVICE
Industry Nonprofit Organization Management
Experience
MyDaddy Inc.   June 2012 - Present
Staffmark  June 2013 - October 2013
Sutherland Global Services   April 2013 - May 2013
The Budd Group  March 2011 - February 2012
NALS  March 2006 - August 2010
THE BUDD GROUP  2010 - 2010
MURPHY OIL  May 2005 - March 2006
AWESOME WONDERS CHILD CARE AND DEVELOPEMENT   July 2001 - March 2005
Drake Beam Morin  1999 - 2001
SAS institute Inc  1994 - 1997

Skills
Team Building, Team Leadership, Strategic Planning, Customer Service, Microsoft Office, Social Media, Public Speaking, Microsoft Word, Microsoft Excel, Social Networking, Event Management, Supervisory Skills, Leadership, Training, Outlook, Budgets, Human Resources, Time Management, Management, Customer Satisfaction, Sales, Community Outreach, Leadership Development, Organizational..., Nonprofits

Education
Kaplan University   2013 — 2016
Bachelor's degree, Human Services, Child and Family Welfare

St. Augustine's College   1981 — 1982
Music Education

East Orange High School   1978 — 1981
Diploma, College Prep

Monirul Ahsan Monirul Ahsan Toronto, Canada Area Details
Monirul Ahsan's Sutherland Global Services Experience January 2007 - June 2009
Job Contract Coordinator at Toyota Financial Services
Industry Financial Services
Experience
Toyota Financial Services  2012 - Present
TD Auto Finance  2011 - 2012
Sutherland Global Services   January 2007 - June 2009

Skills
Business Analysis, Management, Project Management, Customer Service, Project Planning, Strategic Planning, Budgets, Analysis, Team Management, Financial Analysis, Team Leadership, Operations Management, Business Development, Credit Analysis, Credit Risk, Contract Management, Consumer Lending, Cross Selling, Cross-functional Team..., CRM, Host System, EzCrm, Contract Processing..., KeySys, Citrix, Microsoft Office Suite, Microsoft Excel, Microsoft Office, Data Analysis, Leadership

Education
University of Windsor   2009 — 2010
MBA, Business Administration and Management

Laurentian University/Université Laurentienne   2004 — 2006
Bachelor of Business Administration (BBA), Accounting

North South University   2002 — 2003
Bachelor of Business Administration (BBA)

Rajkumar Krishnamoorthy Rajkumar Krishnamoorthy Detroit, Michigan Details
Rajkumar Krishnamoorthy's Sutherland Global Services Experience September 2005 - April 2006
Job Incident Manager at GM OnStar
Industry Information Technology and Services
Experience
Mphasis  May 2010 - Present
Tata Consultancy Services  June 2006 - May 2010
Sutherland Global Services   September 2005 - April 2006

Skills
Incident Management, IT Operations, Service Delivery, Problem Management, IT Service Management, Release Management, Pre-sales, Transition Management, Vendor Management, Team Management, CRM, Global Delivery, Offshoring, Business Analysis, Process Consulting, Sla, Reporting & Analysis

Education
Indian Institute of Foreign Trade   2010 — 2011
EPGD, International Business

KCG College of Technology   2001 — 2005
BE, Mechanical Engg

Rasheem Hankins Rasheem Hankins Charlotte, North Carolina Area Details
Rasheem Hankins's Sutherland Global Services Experience April 1995 - July 1998
Job Medical Billing and Coder
Industry Nonprofit Organization Management
Experience
Mecklenburg County  October 2012 - Present
EAGR   July 1998 - September 2010
Rochester City School District  2003 - 2007
Sutherland Global Services   April 1995 - July 1998

Skills
Management, Training, Policy, Microsoft Excel, Program Development, Non-profits, Program Management, Workforce Development, Strategic Planning, Organizational..., Community Outreach, Team Building, Coaching, Volunteer Management, Recruiting, Nonprofits, Career Counseling

Education
Keuka College   2010 — 2012
Master's degree, Management

Saint John Fisher College   1996 — 1998
Bachelor's degree, Sociology

Krystl Sherman Krystl Sherman Albany, New York Area Details
Krystl Sherman's Sutherland Global Services Experience December 2012 - Present
Job Data Tech Support Consultant for Cox Communications
Industry Telecommunications
Experience
Sutherland Global Services   December 2012 - Present
American Red Cross  August 2007 - January 2012
Walmart  December 2006 - August 2007
VanPatten Ent.   February 2006 - November 2006

Skills
Non-profits, Public Speaking, Event Planning, Public Relations, Social Media, Research, Microsoft Office, Strategic Planning, Customer Service

Education
Statler Institute for Careers in Hospitality and Customer Service   2012 — 2012
Certification, Call Center/Customer Service

Hudson Valley Community College   2004 — 2005

Sidney WILLIAMS Sr Sidney WILLIAMS Sr Houston, Texas Area Details
Sidney WILLIAMS Sr's Sutherland Global Services Experience December 2014 - Present
Job Southland Group
Industry Information Technology and Services
Experience
Sutherland Global Services   December 2014 - Present
Omni Direct   April 2014 - April 2014

Skills
Landscape Design, Manufacturing, Engineering, Customer Service, Leadership, Microsoft Office, Time Management, Sales, Microsoft Word, Strategic Planning

Education
Huston-Tillotson University   1984 — 1988
education, Physical Education Teaching and Coaching

madison high school   1980 — 1983

Luanne Siconolfi Luanne Siconolfi Rochester, New York Area Details
Luanne Siconolfi's Sutherland Global Services Experience 2006 - 2010
Job Professional
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services   2006 - 2010
Sutherland Global Services   2004 - 2006
Sutherland Global Services   2002 - 2004
Sutherland Global Services   1999 - 2002
Rochester Community Savings Bank  1993 - 1999
Rochester Community Savings Bank  1988 - 1993
Rochester Community Savings Bank  1987 - 1988
Rochester Community Savings Bank  1984 - 1987

Education
Le Moyne College   1974 — 1978
Bachelor of Arts (B.A.), English Language and Literature, General

Chad Burman Chad Burman Syracuse, New York Area Details
Chad Burman's Sutherland Global Services Experience April 2014 - Present
Job Team Manager at Microsoft Brick and Mortar
Industry Management Consulting
Experience
Sutherland Global Services   April 2014 - Present
Prime Communications  April 2010 - April 2014
AT&T Mobility  February 2009 - February 2010
AT&T Mobility  April 2008 - February 2009
AT&T Mobility  December 2004 - April 2008

Skills
Forecasting, Customer Satisfaction, Solution Selling, Sales, Sales Management, Retail, Leadership, Management, New Business Development, Customer Retention, Customer Service, Strategic Planning, Coaching, Visual Merchandising, Pricing, Wireless, P&L Management, Sales Process, Sales Operations

Education
Pennsylvania College of Technology   2010 — 2012
"BS", Business Administration and Management, General

Johnson College   2004 — 2006
"AS", Automotive Engineering Technology/Technician

Leila K Turner Leila K Turner Philadelphia, Pennsylvania Details
Leila K Turner's Sutherland Global Services Experience August 2011 - February 2014
Job Coordinator/Specialist
Industry Hospital & Health Care
Experience
Family Practice and Counseling Network (Contracted by Ciera Solutions Staffing Agency)   October 2014 - February 2015
Sutherland Global Services   August 2011 - February 2014
HealthPartners (Contracted by CareersUSA)   December 2010 - August 2011
Independence Blue Cross  December 2000 - May 2010

Skills
Credentialing, Healthcare, NCQA, Healthcare Management, Health Insurance, Data Entry, Insurance, Outlook, Administrative..., Physician Relations, Microsoft Office, Microsoft Excel, Microsoft Word, Cactus

Education
Lincoln University   1991 — 1992
None, Liberal Arts and General Studies

Germantown High School   1989 — 1991

Christopher Floro Christopher Floro Rochester, New York Details
Christopher Floro's Sutherland Global Services Experience October 2011 - Present
Job Training Manager at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services   October 2011 - Present
Sutherland Global Services   October 2009 - October 2011
Sutherland Global Services   March 2009 - October 2009

Skills
Training, Employee Engagement, Performance Management, Training Delivery, Soft Skills, BPO, Talent Management, Call Center, Training Needs Analysis, Employee Relations, Recruiting, Onboarding, Human Resources, Employee Training, Instructional Design, Learning Management, Needs Analysis, Vendor Management, Customer Satisfaction, Career Development, Call Centers

Education
Ithaca College   2001 — 2005
Bachelor of Arts (B.A.), Speech Communication and Rhetoric

Gloria McCright Gloria McCright Newport News, Virginia Details
Gloria McCright's Sutherland Global Services Experience March 2014 - Present
Job Licensed Insurance Consultant at Sutherland Global Services
Industry Insurance
Experience
Sutherland Global Services   March 2014 - Present
Sutherland Global Services   March 2014 - Present
Harders Financial Group, Inc   August 2012 - January 2014
USAA  2007 - 2011

Skills
Insurance, Life Insurance, Customer Service, Property & Casualty..., Call Centers, General Insurance, Underwriting, Term Life Insurance, Fixed Annuities, Commercial Insurance

Education
Hutchinson Community College

Idaho State University

Heather Hampsey Heather Hampsey Liverpool, New York Details
Heather Hampsey's Sutherland Global Services Experience January 2014 - June 2014
Job
Industry Nonprofit Organization Management
Experience
Sutherland Global Services   January 2014 - June 2014
Resource Center for Independent Living  July 2011 - February 2013
Onondaga Case Management  June 2009 - August 2009
The Walt Disney Company  January 2006 - May 2006

Education
Liberty University
Master of Arts (M.A.), Mental Health Counseling/Counselor

Liberty University   2014 — 2016
Masters of Education, Counselor Education/School Counseling and Guidance Services

Rochester Institute of Technology   2006 — 2011
Bachelor of Applied Science (B.A.Sc.), Applied arts and sciences

David Vialet David Vialet Rochester, New York Area Details
David Vialet's Sutherland Global Services Experience February 2007 - May 2008
Job
Industry Consumer Goods
Experience
Dorschel Automotive Group  November 2012 - Present
York Furniture Gallery   December 2009 - June 2012
Acura of Rochester   May 2008 - March 2009
Sutherland Global Services   February 2007 - May 2008
Acura of Rochester   February 1989 - August 1998

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Research, PowerPoint, Leadership, Training, Photoshop

Education
Ithaca College   1976 — 1980
Bachelor of Arts (B.A.), Economics

Edison Tech. High School   1971 — 1974
Regents Diploma, Drafting/Design Engineering Technologies/Technicians

Colby DeCarr Colby DeCarr Montpelier, Vermont Details
Colby DeCarr's Sutherland Global Services Experience 2009 - 2012
Job Accounting Staff at Poulin Auto Sales
Industry Accounting
Experience
Poulin Auto Sales   September 2014 - Present
Aerotek  March 2013 - September 2014
Sutherland Global Services   2009 - 2012

Skills
Workforce Management, Service Delivery, BPO, Call Centers, Customer Service, Transition Management, Payroll, PowerPoint, PeopleSoft, Outsourcing, Team Management, Vendor Management, Graphic Design, Microsoft Office, Microsoft Excel, Contact Centers, Process Management, Graphic Arts, Computer Graphics, Motion Graphics, 3D graphics, Photoshop, Adobe Creative Suite, Adobe Design Programs, Administrative..., Invoicing, Schedules, Appointment Scheduling, Outlook, Film, Office Administration, Office Management, Order Management, Receptionist Duties, Dealer Track, Accounts Payable, Accounts Receivable

Education
ITT Technical Institute-Liverpool   2007 — 2009
Associate's degree, Graphic Design

Carey Holden Carey Holden Greater Atlanta Area Details
Carey Holden's Sutherland Global Services Experience January 2015 - April 2015
Job Tech Support Consultant at Sutherland Global Services
Industry Education Management
Experience
Davis Security Systems   July 2015 - Present
XPO Logistics, Inc.   April 2015 - July 2015
Thirty-One Gifts  August 2013 - May 2015
Sutherland Global Services   January 2015 - April 2015
The Goddard School  November 2014 - January 2015
Davis Security Systems   April 2012 - November 2014
Ingles Markets  November 2007 - March 2012
Walgreens  September 2009 - August 2010
Walgreens  July 2007 - November 2007

Skills
Microsoft Office, Microsoft Word, Outlook, Customer Service, English, Microsoft Excel, Windows, Photoshop, Research, Teaching, HTML, Public Speaking, PowerPoint, Strategic Planning, Social Media, Training, Teamwork, Leadership, Sales, Data Entry, Customer Satisfaction, Inventory Management, Merchandising

Education
Kennesaw State University   2009 — 2016
Bachelor of Business Administration (BBA), Computer and Information Systems Security/Information Assurance

Alex Sherer Alex Sherer Canton, Ohio Details
Alex Sherer's Sutherland Global Services Experience April 2009 - October 2010
Job IT Analyst at Diebold Inc
Industry Information Technology and Services
Experience
Diebold  November 2010 - Present
Sutherland Global Services   April 2009 - October 2010
BJ's Wholesale Club  November 2007 - March 2009

Education
Liberty University   2011 — 2014
Bachelor of Science (B.S.), Management Information Systems, General

Liberty University   2009 — 2011
Associate of Science (A.S.), Management Information Systems, General

Monroe Community College   2007 — 2008

Adrienne Riley Adrienne Riley South Bend, Indiana Details
Adrienne Riley's Sutherland Global Services Experience February 2011 - January 2012
Job Sales Associate at Avis Budget Group
Industry Leisure, Travel & Tourism
Experience
Avis Budget Group  February 2013 - Present
Sutherland Global Services   February 2011 - January 2012
Nolas Salon   February 2006 - January 2011
Macy's  June 2008 - July 2009

Education
Indiana University South Bend   2009 — 2010
Associate's Degree, Business/Commerce, General

Premier Beauty School   2007 — 2008
Cosmetology, Barber/Styling, and Nail Instructor

Lucas Harrington Lucas Harrington Manlius, New York Details
Lucas Harrington's Sutherland Global Services Experience April 2014 - Present
Job Microsoft store chat agent at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services   April 2014 - Present
Sutherland Global Services   May 2013 - April 2014
Walt Disney World  June 2009 - April 2011

Education
ITT Technical Institute-Liverpool   2012 — 2014
Associate of Science (A.S.), Network and System Administration/Administrator

Onondaga Community College   2007 — 2009
Associate's degree, Computer Engineering Technology/Technician

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