Sutherland Global Services
Industry: Company
DescriptionHeadquarters: Pittsford, New York, United States COO: Kannan Sundaresan CEO: Dilip R. Vellodi (1986–) Founder: Dilip R. Vellodi Founded: 1986 Subsidiaries: Nuevora Inc., Adventity Global Services Pvt. Ltd.,
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Sutherland Global Services Employees
ConAm Management Corporation January 2015 - Present
The Active Network October 2011 - January 2014
Time Warner Cable March 2009 - October 2011
Comair, Delta Connection November 2004 - February 2009
Sutherland Global Services January 2008 - September 2008
Rapid Response Monitoring May 2004 - June 2004
US Army September 1993 - January 2004
Skills
Troubleshooting, Software Documentation, Management, Technical Support, Active Directory, VMware, XP, Windows 7, Cisco Technologies, Virtualization, Cloud Computing, SharePoint, TCP/IP, Networking, Microsoft Office, Risk Management, Risk Assessment, Call Centers, Windows, Operating Systems, Computer Hardware, Help Desk Support, Hardware, Windows Server, Training, VPN, System Administration, Servers, Software Installation, Windows XP
Education
ITT Technical Institute-San Diego 2013 — 2015
Bachelor's degree, Information Systems and Cybersecurity
ITT Technical Institute 2011 — 2013
Associate of Science Degree, Network Systems Administration
The Brotherhood/Sister Sol June 2007 - Present
Edgies Teen Center, Educational Alliance August 2013 - August 2014
AmeriCorps October 2012 - April 2013
Club Monaco September 2012 - April 2013
Sutherland Global Services March 2012 - August 2012
Banana Republic / Gap Inc. September 2011 - January 2012
GameStop September 2008 - November 2011
Citigroup Inc June 2008 - August 2011
Skills
Nonprofits, Management, Public Speaking, Leadership, Community Outreach, Social Networking, Fundraising, Microsoft Office, Program Development, Social Media, Volunteer Management
Education
Howard University
Sociology
CA Technologies April 2012 - June 2013
Lexis Nexis January 2012 - March 2012
Sutherland Global Services August 2010 - April 2011
Education
Jackson State University
Google Canada Inc June 2012 - Present
Sutherland Global Services May 2008 - November 2012
Skills
Networking, Troubleshooting, Technical Support, Software Documentation, Computer Hardware, Active Directory, Testing, System Administration, Windows 7, Windows, Windows Server, Unix, DHCP, SQL, Linux, C++, jQuery, Java, HTML 5, CSS, Ticketing Systems, WordPress, SEO, iOS, Software Quality..., Visio, Databases, Business Analysis, Quality Assurance
Education
Laurentian University/Université Laurentienne 2005 — 2009
Bachelor of Science in Computer Science
Cox Communications April 2014 - Present
Sutherland Global Services July 2013 - Present
Dish Network October 2012 - April 2013
KFC Corporation (U.S.) June 2012 - September 2012
Skills
Customer Service, Technical Support, Invoicing, Troubleshooting, Computer Hardware, Call Centers, Software Installation, Telecommunications, Electronics, Wireless Networking, Cabling, Windows 7, Hardware, Customer Satisfaction, Operating Systems
Education
ITT Technical Institute-Norfolk 2013 — 2015
Associate of Science (AS), Electrical and Electronics Engineering
International Academy of Design and Technology-Online 2012 — 2013
N/A, IT
Radford University 2011 — 2012
Bachelor of Engineering (BEng), Computer Software Engineering
Sutherland Global Services October 2012 - Present
Little Hands Daycare, Inc October 2007 - October 2012
Old Salem Museums and Gardens September 2005 - May 2007
BellSouth May 2000 - August 2001
Skills
Customer Service, Clerical Skills, Data Entry, Microsoft Office, Internet, Telecommunications, Office Management
Education
Kaplan University 2011 — 2013
Associate of Applied Science, Medical Office Management/Administration
North Forsyth High School 1990 — 1994
Diploma
State Farm Agent July 2015 - Present
Organo Gold - May 2015 - Present
Walk by Faith Ministries May 2011 - Present
Primerica July 2007 - July 2015
Sutherland Global Services November 2012 - May 2015
Skills
Highly detail oriented, Multi Tasking, Written & Verbal..., Microsoft Office, Customer Experience, Copying, Fax, Email, Outlook, Color Printing, 10 Key
Education
Azusa Friends Christian University
Bachelor's degree, Biblical Bible Study and Counseling
Houston Community College
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities
Keller Williams Realty, Inc. July 2014 - Present
Bella Development September 2013 - Present
Sutherland Global Services September 2012 - September 2013
BlueCross BlueShield WNY January 2010 - September 2012
Regis University May 2009 - May 2011
Praxair Inc January 2007 - May 2009
Praxair Inc. January 2005 - December 2006
Praxair June 2003 - December 2004
Skills
Process Improvement, Analysis, Logistics, Project Portfolio..., Microsoft Office 2007, MS Project, Daptiv, Portfolio Management, Budgets, PMO, Project Management, Leadership, Program Management, Vendor Management, Business Process..., Process Engineering, SDLC, Management, Project Delivery, Forecasting, Proposal Writing, Cross-functional Team..., Integration, Microsoft Project
Education
State University of New York College at Buffalo 2004 — 2007
MBA, Business
Lehigh University 2004 — 2005
Masters Certificate, Supply Chain Management
Penn State 1999 — 2003
Bacholers of Science, Finance
Sweet Home
Sweet Home
Diebold April 2015 - Present
Robert Half Technology March 2015 - Present
Sutherland Global Services January 2014 - November 2014
MobileComm Professionals Inc. September 2013 - February 2014
b2s January 2008 - March 2009
Phone Assistance May 2007 - December 2007
Skills
Research, Public Policy, Policy Analysis, Microsoft Office, Public Speaking, Policy, Strategic Planning, Non-profits, Microsoft Excel, Social Media, Public Relations, Editing, PowerPoint, Project Management, Politics, English, Community Outreach, Microsoft Word, Cabling, Linux, Programming, IP Addressing, French, Arabic, Troubleshooting, Political Science, Computer Science, Email, Databases, Problem Solving, IT Strategy, Professional..., Windows, LAN-WAN, Routers, Customer Service, Networking, Windows Server, Technical Support, Active Directory
Education
ITT Technical Institute-Houston West 2013 — 2014
Associate's degree, Network and System Administration/Administrator
Spanish-American Institute 2010 — 2011
English Language and Literature, General
Richland Community College 2009 — 2011
universite hassan 2 Casablanca 2000 — 2002
Sutherland Global Services April 2015 - Present
Sutherland Global Services April 2012 - April 2015
Vaughn Motors January 2011 - June 2012
StarTek USA, Inc 1999 - July 2011
Skills
Talent Management, Recruiting, Training, Human Resources, Interviews, Customer Service, Networking, Marketing, Leadership, Applicant Tracking..., Onboarding, Performance Management, Selling, Talent Acquisition, Employee Relations
Education
Kansas State University 1993 — 1994
Psychology
Centerplate November 2013 - Present
Twin City Painting March 2013 - August 2013
Sutherland Global Services November 2012 - January 2013
Alliance Property Services September 2012 - November 2012
Osmose Utilities Services, Inc. June 2012 - September 2012
East Coast Rehabilitation February 2012 - June 2012
Rescuecom June 2011 - November 2011
Skills
Teaching, Public Speaking, Microsoft Office, Event Planning, Customer Service, Time Management, Event Management, Blogging, Social Media, Public Relations, Budgets, Human Resources, Administration
Education
Le Moyne College 2007 — 2009
MST - Master's of Science in Teaching, Education, 3.7
State University of New York at Albany 2002 — 2006
BA, History / Journalism, 2.7
Sutherland Global Services June 2014 - Present
DYNAMIC CONCIERGE SERVICE January 2012 - August 2014
Verizon Wireless September 2007 - March 2014
Carlton Cove April 2005 - November 2006
DIRECTV June 2004 - March 2005
West January 2003 - May 2004
Skills
Data Entry, Microsoft Office, Microsoft Excel, Microsoft Word, Web Design, Social Media Marketing, Email Marketing, Telecommunication..., Medical Billing, Accounts Receivable, Accounts Payable, Print, Copying, Blog Marketing, Concierge Services, Troubleshooting, Fax, Facebook Marketing, Virtual Assistance, Call Center, Social Networking, Invoicing, Online Marketing, Event Planning, Blogging, Cold Calling, Social Media, SEO, Networking, SEM, Online Advertising, Telecommunications, Marketing, Facebook, PowerPoint, Adobe Acrobat, Technical Support, Customer Service, Advertising, Access, Call Centers, Customer Retention, Customer Satisfaction, Leadership, Outlook, Process Scheduler, Sales, Software Documentation, System Administration, Team Building
Education
Calhoun Community College 2007 — 2007
Medical Insurance Coding Specialist/Coder
John C Calhoun State Community College 2004 — 2006
MEDICAL BILLING AND CODING, Pharmacy Technician/Assistant
Bob Jones High School
Keller Graduate School of Management August 2013 - Present
Salzman Group, Inc. October 2012 - June 2013
Sutherland Global Services March 2011 - October 2012
Express Employment Professionals May 2008 - January 2011
Skills
MS Office Suite, Wireless Networking, Home Networking, Smartphones
Education
Keller Graduate School of Management of DeVry University 2013 — 2016
Southern Polytechnic State University 2001 — 2007
Bachelor of Science (BS), Business Administration and Management, General
Sutherland Global Services January 2015 - July 2015
ALL HEART PRODUCTIONS November 2010 - July 2012
WAVE ENTERTAINMENT/CRESCENT SOLUTIONS August 2008 - April 2009
MEDIAVEST WORLDWIDE, INC February 2006 - December 2007
Rainbow Media/WEtv and Wedding Central August 2004 - May 2005
Adecco Staffing December 2003 - August 2004
Atlantic Motion Pictures May 1996 - March 2003
IMAGE GROUP POST/MTI September 1995 - May 1996
Skills
Television, Video, Video Production, Broadcast, Creative Direction, Digital Media, Management, Film Production, Social Media, Budgets, Budget, Final Cut Pro, Editing, Social Media Marketing, Customer Service, Technical Support, Internet Troubleshooting, Cable Television, Production Coordination
Education
Kaplan University 2003 — 2006
BS, Management
Suffolk County Community College 1988 — 1991
AAS, Radio and Television Production
Sutherland Global Services 2012 - 2014
Sutherland Global Services 2011 - 2012
Sutherland Global Services 2010 - 2011
Syracuse University 2007 - 2010
ITT Technical Institute 2007 - 2007
Sutherland Global Services 2005 - 2006
American Red Cross 2004 - 2005
ITT Technical Institute 2001 - 2003
Skills
Microsoft Access, Microsoft Excel, Technical Support, Call Center, Contact Center..., Service Delivery, Transition Management, Escalation, Internet Troubleshooting, Contact Centers, Avaya, Service Desk, Inbound Marketing, Incident Management
Education
ITT Technical Institute-Liverpool 2001 — 2003
Associate's in Occupational Studies, Computer Network Systems
Sutherland Global Services October 2014 - Present
massey protective services March 2013 - October 2014
5 STAR Event Services August 2008 - March 2013
Skills
Windows 7, Windows Vista, Microsoft Office, Security, Security Operations, Physical Security, Event Security, Enforcement
Education
ITT Technical Institute-Houston North 2013 — 2014
Associate's degree, Network and System Administration/Administrator
Social Security Administration April 2014 - December 2014
Impacto Wheel's and Tires May 2012 - March 2013
JG&L Auto Body February 2012 - March 2013
Nations Reliable Lending, LLC March 2013 - 2013
Sutherland Global Services August 2010 - June 2011
Stewart Title December 2009 - August 2010
Litton March 2006 - December 2009
Skills
Underwriting, Loan Origination, Loan Servicing, Collections, Loss Mitigation, Internal Audit, Credit Analysis, Credit Risk, Mortgage Lending, Mortgage Banking, Processing, Loan Modifications, Automated Underwriting..., FMA, FHA financing, VA loans, Mortgage Servicing, Credit, Loans, Finance, FHA, Financial Analysis, Analysis, Auditing, Accounts Payable, Default, Mortgage Underwriting, VA Loans
Education
Houston Community College 2006 — 2008
Social Services, Law Enforcement Investigation and Interviewing
Houston Community College
Sutherland Global Services September 2013 - Present
Skills
Outsourcing, Strategic Planning, Business Transformation, Process Improvement, Order to Cash, Supply Chain Management, Project Management, Business Analysis, Marketing Strategy, E-business, CRM, Analytics, Vendor Management, Management, Cross-functional Team...
Education
University of North Florida 2004 — 2005
Graduate Certificate, E-Commerce/Electronic Commerce
University of North Florida 1997 — 2000
Master of Business Administration (MBA), Business Administration and Management, General
Jacksonville University 1994 — 1997
Bachelor of Science (BS), International Business
Sutherland Global Services February 2012 - November 2012
RED STAR TAVERN May 2011 - February 2012
Outback Steakhouse December 2006 - October 2010
Champs Sports August 2005 - November 2006
MARTINSVILLE PHYSICAL THERAPY & INDUSTRIAL REHABILITATION September 2002 - August 2005
Education
Liberty University
Master of Business Administration (M.B.A.)
Liberty University
Bachelor of Business Administration (B.B.A.)
Sutherland Global Services 2011 - 2013
Buffalo Prep July 2007 - June 2010
Skills
Customer Service, Call Centers, BPO, Service Delivery, Time Management, Training, Microsoft Word, Microsoft Excel, PowerPoint, Editing, Social Networking, Customer Satisfaction, Leadership, Outlook, Operations Management, Data Entry, Management, Resume Writing, Team Building, Market Research
Education
Le Moyne College 2002 — 2006
Bachelor of Arts (B.A.), History
Canisius High School 1998 — 2002
North American Forest Products, Inc. March 2015 - Present
Harman International October 2012 - July 2014
Crowe Horwath LLP May 2008 - April 2012
Sutherland Global Services 2007 - 2007
Alzheimer Society of Windsor/Essex County 2005 - 2007
Statistics Canada 2006 - 2006
Wayne State University July 2003 - December 2004
Skills
Employee Relations, Benefits Administration, Workers Compensation, Risk Management, HRIS, Onboarding, Performance Management, Compensation, HR Policies, Orientation, FMLA, Employment Law, Employee Engagement, Exit Interviews, Leaves Of Absence, Open Enrollment, Employee Handbooks, HR Strategy, PeopleSoft, Job Descriptions, COBRA, Compliance, Change Management, Flexible Working, SAP, Recruitment/Retention, Alumni Relations, Health, Safety, Deferred Compensation, Leadership, Interviews, Human Resources, Policy, Hiring, Workforce Planning, College Recruiting, New Hire Orientations, Personnel Management, Recruiting
Education
Indiana University South Bend 2010 — 2010
PHR Certification Course
Wayne State University 2002 — 2004
Master of Public Administration, Human Resources
University of Windsor 1998 — 2002
Bachelor of Arts, Honours Political Science
Sutherland Global Services August 2014 - Present
Sutherland Global Services October 2012 - August 2014
Sutherland Global Services April 2011 - November 2012
Sutherland Global Services July 2009 - April 2011
Sutherland Global Services September 2008 - June 2009
Sutherland Global Services December 2007 - August 2008
Skills
Report Development, Avaya CMS, Siebel, Microsoft Office, Excel Dashboards, Contact Centers, CCA Supervisor, Scheduling Management, Offshore Management, Workforce Planning, Workforce Management, Capacity Planning, Call Reporting, CRM, COPC, Project Management, Service Delivery, BPO, IEX, Avaya, Outsourcing, Call Center, Call Centers, Customer Experience, Customer Satisfaction, Management, Performance Management, Team Leadership
Education
Roberts Wesleyan College 2011 — 2013
Bachelor of Science, Organizational Management
Liberty University 2003 — 2007
Sport Management
Customer Solutions Group July 2014 - January 2015
Paychex January 2012 - February 2013
Paychex May 2010 - December 2011
Sutherland Global Services September 2009 - January 2010
Sutherland Global Services March 2009 - August 2009
Skills
Cold Calling, Time & Attendance, Salesforce.com, Sales Process, Sales Presentations, Payroll, Account Management, B2B, Telemarketing, Sales, Selling
Education
Le Moyne College 2004 — 2008
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
McQuaid Jesuit High School 2000 — 2004
Sutherland Global Services January 2014 - Present
Neblett, Beard & Arsenault November 2011 - April 2013
Skills
CRM, Business Analysis
Education
Louisiana State University-Alexandria 2007 — 2013
Incomplete, Business Administration and Management, General
Sutherland Global Services February 2015 - Present
Huntsman February 2014 - February 2015
Marsh & McLennan Companies, Inc. November 2007 - January 2014
IPC Information Systems May 2007 - November 2007
Waste Management January 2004 - May 2007
AIG International Services August 2000 - December 2003
Van Kampen Investor Services, Inc. June 1996 - July 2000
Skills
Telecommunications, Data Center, Call Centers, Cisco Technologies, Disaster Recovery, Vendor Management, VoIP, Management, Integration, Business Analysis, Avaya, Project Management, Process Improvement, Technical Support, Contact Centers, Telephony, System Administration, SIP, Customer Service, Analysis, System Deployment, IVR, Unified Communications, Routing, Testing, Call Center, Troubleshooting, Visio, Networking, Cisco Call Manager, Cloud Computing, Avaya Technologies, ACD, Service Delivery, CTI, Requirements Analysis, Cisco, PBX, Workforce Planning, Workforce Management, NICE Call Recording, Avaya Communication..., Avaya Site..., Vendor Relations, Customer Relations, UCCE, Wireless Networking
Education
LeTourneau University 2001 — 2003
MBA, Business, Concentration in Internet Commerce
LeTourneau University 1998 — 2003
M.B.A, Business Administration and Management, General
LeTourneau University 1998 — 2000
BBA, Business Administration and Management, General
LeTourneau University
B.B.A
Brian Communications November 2014 - Present
Brian Communications July 2013 - November 2014
Gregory FCA June 2012 - August 2012
Sutherland Global Services May 2011 - August 2011
Turin Tennis & Swim Club May 2010 - August 2010
Skills
Public Relations, Corporate Communications, Social Media, French, Creative Writing, Press Releases, Microsoft Office, Media Relations, Social Networking, Writing, Interpersonal..., Cision, Adobe Creative Suite, Event Planning, Organization, PeopleSoft, Facebook, Microsoft Excel
Education
Villanova University 2009 — 2013
Bachelor of Arts (B.A.), Communication
Institut catholique de Paris 2011 — 2011
French
Penfield High School 2005 — 2009
MTPCS, LLC DBA Cellular One February 2015 - Present
Renegade Harley Davidson February 2011 - Present
Sutherland Global Services November 2012 - February 2015
Unitech Training Academy February 2012 - November 2012
Diocese of Alexandria May 2001 - January 2012
Skills
Public Speaking, Teaching, Customer Service, Microsoft Office, PowerPoint, Public Relations, Leadership Development, Social Media, Non-profits, Team Building, Budgets, Event Planning, Event Management, Nonprofits, Training, Social Networking, Volunteer Management, Community Outreach, Management, Customer Satisfaction, Leadership
Education
Louisiana College 1999 — 2003
Bachelor of Arts (B.A.), Communication and Media Studies
HEC I offer a high quality web development service, innovative web design solutions, Internet marketing services and web optimization with eye for detail and strong customer service. I build websites for medium and small businesses, individuals and it we also specialized in corporate web design. I am here to help you position your business on the Internet market and to assist you on building a reliable and resourceful online reputation. I also analyze the market and find the best solution for your business according to your needs.PresidentHis Way House IncJuly 2014 - Present
CA Technologies September 2012 - Present
George S. May International January 2008 - December 2010
Sutherland Global Services December 2005 - December 2007
Skills
Flash Actionscript..., ASP Application..., Valid CSS/HTML Coding, PSD to HTML CSS Coding, CSS, jQuery, PHP, JavaScript, Web Development, HTML5, MySQL, HTML, Wordpress, Front-end Development, ActionScript, Web Design, Joomla, ASP, HTML + CSS, ASP.NET, Dreamweaver, CMS, Front-end, E-commerce, WordPress, HTML 5, Photoshop, SQL, Linux, XML, Sales, Team Building
Education
ITT Technical Institute-Getzville 2000 — 2001
Computer Science
Western Texas College 1989 — 1990
Marketing
Delta Services LLC. September 2013 - Present
Carewise Health July 2012 - September 2013
Dell January 2012 - June 2012
Jewish Hospital & St. Mary's HealthCare January 2012 - June 2012
CompuCom June 2011 - January 2012
American Commercial Lines January 2001 - February 2011
Sarcom 1998 - 2000
Sutherland Global Services 1996 - 1998
Skills
Virtualization, CISSP, Microsoft Exchange, Vendor Management, Process Improvement, IT Strategy, Cloud Computing, Change Management, Troubleshooting, VMware, Windows Server, MPLS, Unified Communications, VoIP, SharePoint, Disaster Recovery, Networking, Telecommunications
Education
Indiana Wesleyan University 2008 — 2012
Science of Business Management
US Army November 2008 - Present
Sutherland Global Services October 2012 - May 2013
US Legal Support, Inc. January 2010 - November 2011
Skills
Event Planning, Budgets, Training, Sales, Customer Service, Leadership, Food, Operations Management, Inventory Management
Education
Post University 2011 — 2014
Bachelor's Degree, Business Administration and Management, General
Le Cordon Bleu College of Culinary Arts-Atlanta 2005 — 2007
Associate's Degree, Culinary Arts/Chef Training
Vector Marketing October 2013 - Present
Sutherland Global Services 2011 - 2012
United Radio Communications, Inc. July 2007 - July 2008
LeMoyne Manor Inn & Conference Center June 2003 - May 2006
Genesee Grande Hotel February 2001 - May 2003
United States Postal Service January 1986 - November 1990
Prudential Financial May 1982 - January 1987
Skills
Typing, Customer Service, Communication, Computers, Painting, Bridge Painting, Consultants, Operating Systems, Computer Operations, PowerPoint
Education
ITT Technical Institute-Liverpool 2006 — 2009
Associate's degree, Computer Technology/Computer Systems Technology, 3.8
CareerWorks Institute 1999 — 2000
Certificate, Computer Systems Networking and Telecommunications
First School of Secretarial & Paralegal Studies 1981 — 1982
Certificate, Legal Administrative Assistant/Secretary
Barringer High School 1977 — 1980
Diploma, Business Administration and Management, General, 12
Sutherland Global Services 2011 - Present
Sutherland Global Services 2010 - 2011
Sutherland Global Services 2008 - 2010
Sutherland Global Services 2007 - 2008
Rexel Holdings USA, Corp. 2005 - 2007
Skills
Business Strategy, Customer Service, Social Media Marketing, Account Management, Sales Operations, Operational Improvements, Strategic Planning, Coaching & Mentoring, Change Management, Team Development, Turnaround Strategies, Cost Containment, Turn Around Management, Cost Accounting, Business Process..., Process Improvement, Management, Leadership, Customer Satisfaction, Sales Management
Education
Ithaca College 1999 — 2003
Bachelor of Science, Business Administration, Marketing
Excentus March 2012 - Present
Fujitsu Network Communications October 2011 - March 2012
Sutherland Global Services November 2009 - January 2011
Majestic Security August 2006 - May 2008
Skills
Technical Support, Computer Hardware, Information Technology, Customer Service, Information Security, Troubleshooting, TCP/IP, Telecommunications, Active Directory, Servers, Hardware, Software Installation, Cisco Technologies, Operating Systems, XP, Windows 7, Routers, VPN, Switches, Network Administration, IT Operations, Call Center, Help Desk Support, Service Delivery, Microsoft Exchange, Networking, Windows Server, Wireless Networking, Network Security, IT Service Management, Security
Education
Ivy Tech Community College 2007 — 2012
AAS, Computer Information Technology
On Parenting Break August 2015 - Present
KPMG July 2013 - July 2015
Sutherland Global Services June 2011 - June 2013
Cognizant Technology Solutions November 2010 - May 2011
GENPACT LLC December 2007 - October 2010
American Express July 2003 - November 2007
Skills
Data Analysis, Predictive Analytics, Six Sigma, Process Excellence, Analytics, Business Analytics, MIS, BPO, Business Analysis, Team Management, Business Intelligence, Vendor Management, Data Mining, CRM, Risk Management, Fraud Detection
Education
Indian Institute of Management, Calcutta 2008 — 2009
EPYP, Finance
Delhi College of Arts and Commerce, Delhi University 2000 — 2003
B.Com (H), Commerce
All Covered August 2013 - Present
Stefanini, Inc. August 2010 - August 2013
Xerox February 2008 - July 2010
Sutherland Global Services January 2007 - November 2007
Kelly Services July 2005 - February 2007
Kelly Services June 1994 - June 2005
Education
Kalamazoo College
Bachelor's degree
Sutherland Global Services May 2015 - Present
Sapient (m)PHASIZE September 2013 - April 2015
Opera Solutions March 2010 - August 2013
EYC January 2008 - January 2010
IRI 1999 - 2007
Convergys 1994 - 1999
Bristol Myers Squibb (Drackett Dvision sold to SC Johnson) 1993 - 1994
General Mills 1987 - 1992
Skills
Analytics, Customer Analysis, New Business Development, Marketing, Loyalty Programs, Big Data, Executive Management, Management, CRM, Lead Generation, Marketing Research, Leadership, Sales, Brand Management, Competitive Analysis, Product Management, Marketing Management, Enterprise Software, Customer Insight, Pricing
Education
University of Wisconsin-Madison - School of Business 1986 — 1987
MBA, Business
Lawrence University 1980 — 1984
BA, Psychology
Sutherland Global Services October 2014 - Present
Lone Star College July 2014 - December 2014
Skills
Microsoft Office, Project Management, Windows, Active Directory, System Administration, Troubleshooting, Windows Server, HTML, Linux, SharePoint, Windows 7, Windows XP, Computer Hardware, Networking
Education
Houston Community College 1995 — 1997
AudaExplore February 2015 - June 2015
GENPACT January 2015 - January 2015
EPITEC, INC. September 2014 - December 2014
Aerotek June 2014 - September 2014
Sutherland Global Services December 2013 - May 2014
Fountain Park North July 2010 - February 2014
PSCU February 2013 - April 2013
Kohl's Department Stores April 2012 - June 2012
Skills
Consulting, Typing, Organization, Customer Support, Microsoft Office, Customer Retention, Leadership, Document Management, Gatekeeper, Accounting, Troubleshooting, Problem Solving, Proficient Typing Skills, Self-driven, Self-starter, Bilingual-English/Spanis..., Customer Experience, Adaptability, Administrative..., Project Management, Appointment Scheduling, Account Management, Sales Operations, Filing, Internet Banking, Visual Basic, Dreamweaver, Microsoft SQL Server, Internet Troubleshooting, Customer Service, Customer Satisfaction, Customer Oriented, Multi Tasking, Self-confidence, Advertising, Sales, Marketing, Email Clients, Phone Etiquette, Professional Services, Access, Call Centers, Inbound Lead Generation, Outbound Marketing
Education
Kaplan University 2009 — 2014
Bachelor of Science (BS), Information Technology
Sutherland Global Services September 2015 - Present
Rochester Theatre Management: Auburn MoviePlex March 2010 - Present
Welch Allyn May 2013 - June 2015
Le Moyne Makes Movies January 2015 - May 2015
Le Moyne College August 2012 - May 2015
New York Family Business Center May 2014 - April 2015
Rochester Theater Management 2010 - 2015
Welch Allyn May 2012 - August 2012
Skills
Social Media, Microsoft Excel, PowerPoint, Social Networking, Integrity, Microsoft Publisher, Microsoft Word, Always Willing to Learn, Management, Program Management, Leadership, Motivated self-starter, Market Research, Online Marketing, Medical Devices, Event Planning, Team Building, Hard Worker, Helpful, Facebook, Compassionate, Marketing, Product Development, People-oriented, Photoshop, Time Management, Fast Learner, Always On Time, Bringing out the best..., Microsoft Access, Microsoft Powerpoint, Vertex, Creativity, Google Docs, InDesign, Compassion, Marketing Strategy, Public Relations, Microsoft Office, Critical Thinking, Project Management, Digital Cameras, Photography, Events Organisation, Social Media Marketing, Sage ACT Database, Visio, Weebly, WordPress
Education
Le Moyne College 2011 — 2015
Bachelor of Science in Business Administration:, Business Marketing, 3.0
Auburn High School 2007 — 2011
Advanced Regents Degree
Sutherland Global Services November 2014 - Present
The Erie Canal Museum January 2011 - Present
New York State Fair August 2014 - September 2014
Syracuse Parks and Recreation June 2014 - August 2014
Milton J. Rubenstein Museum of Science and Technology (MOST) July 2012 - March 2014
Jewish Museum of Maryland June 2011 - August 2011
Le Moyne College September 2006 - May 2010
Erie Canal Museum December 2009 - January 2010
Gifford Family Theatre May 2009 - June 2009
Sainte Marie Among the Iroquois May 2008 - August 2008
Skills
Microsoft Office, PastPerfect, Collections Management, Research, Oral History, Transcription, Museums, Collections, Inventory, Museum Collections, Art Exhibitions, American History, Cultural Heritage, Curating, Museum Education, History, Art Handling, Cataloging, Curatorial Projects, Museum Planning, Historical Research, Special Collections, First Aid, Cpr Certified, Exhibit Preparation
Education
Syracuse University 2010 — 2011
Master of Arts, Museum Studies
Le Moyne College 2006 — 2010
Bachelor of Arts, History
Sutherland Global Services March 2014 - Present
Aviat Networks February 2013 - February 2014
PartyLite Gifts Ltd. 2000 - November 2012
Dell 2007 - 2012
Various 1994 - 2012
Applied Materials September 1994 - August 2000
Skills
Inventory Management, Production Planning, Customer Service, Quality Assurance, Microsoft Office, Microsoft Excel, Microsoft Word, Organization, Highly detail oriented, Written Communication, Management, Office Administration, Cross-functional Team..., Customer Satisfaction, Project Management
Education
Los Angeles Pierce College
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
GateHouse Media September 2012 - Present
CORE ECS June 2012 - September 2012
Element K June 2010 - February 2012
SunGard Higher Education August 2008 - June 2010
Hahn Automotive Inc September 2007 - June 2008
Sutherland Global Services May 2006 - May 2007
Skills
Soft Skills, Customer Service, Word, Windows 7, Windows XP Professional, Excel, PowerPoint, GoToMeeting, WebEx, Wireless Networking, Network Programming, Technical Training, Software Training, Team Building, Teaching, Troubleshooting, Internet, Microsoft Office, Problem Solving, Documentation, Knowledge Management, Outlook, E-learning, Learning Management, Hands-on Training, Microsoft Excel, Software Documentation, E-Learning, Quality Assurance, Management, Operating Systems, Network Administration, Technical Writing, Program Management, Technical Support, System Administration, Hardware, Learning Management..., Lotus Notes, Windows XP, Help Desk Support, Call Centers, Microsoft Word
Education
Keuka College 2001 — 2005
Bachelors Degree, Political Science
Palmyra-Macedon High School 1997 — 2002
Regents Diploma, Science
mOtiff Creations July 2009 - Present
Sutherland Global Services May 2012 - May 2014
Hydroworks Marine Inc. May 2011 - August 2011
Fusion Productions February 2011 - April 2011
RES Exhibit Services January 2011 - January 2011
Mark Riddle : Kids Television Creator September 2009 - February 2010
Greenwood Arts Council September 2009 - December 2009
Robert Williams : Performing Artist November 2007 - December 2009
Mark Riddle : Kids Television Creator January 2009 - May 2009
Lander University September 2008 - May 2009
Skills
Non-profits, Graphic Design, InDesign, Illustrator, Layout, Social Networking, Illustration, Social Media Marketing, Web Design, Customer Service, Logo Design, Marketing Strategy, Photoshop, Marketing Communications, Social Media, Facebook, Nonprofits, Branding & Identity, Mac OS, Graphics, Marketing, Advertising
Education
Trident Technical College 2007 — 2008
Transferable Credits, Visual Communications Media
Rochester Institute of Technology 2002 — 2007
New Media Design & Publishing
Lander University
Visual Arts - Communications / Graphic Design
Upstate Medical University July 2015 - Present
Upstate Medical University May 2014 - July 2015
SUNY Upstate Medical University Health Sciences Library June 2012 - May 2014
Sutherland Global Services November 2011 - May 2012
Penske Truck Leasing May 2010 - October 2011
Skills
Customer Service, Management, Analysis, Sales, Microsoft Office, Training, Epic Resolute Hospital..., Leadership, Business Strategy, Teamwork, Research, Talent Acquisition, Market Research, Inventory Management, Time Management, Teaching, Marketing Management, Scheduling Management, Conflict Resolution, Payroll, Situational Leadership, Social Media, Fundraising, CRM
Education
Le Moyne College 2008 — 2011
Bachelor's Degree, Business Administration and Marketing, Cum Laude
Onondaga Community College 2006 — 2008
Associate's degree, Business Administration
ESM
State University of New York College at Oswego
State University of New York College at Oswego
State University of New York College at Oswego
EY July 2014 - Present
Indiana University Bloomington January 2014 - May 2014
Indiana University Bloomington November 2013 - January 2014
Infosys Limited March 2012 - May 2013
Infosys Limited October 2011 - February 2012
Sutherland Global Services June 2011 - October 2011
Skills
Microsoft SQL Server, Java, Java Enterprise Edition, ASP.NET, SQL, C++, HTML, Testing, JSP, SAS, Core Java, JavaScript, Servlets, C, J2EE, JSF, JPA, Eclipse, Oracle SQL, Visual Studio, R, Microsoft Excel, PL/SQL, SAP ERP, Oracle, XML, NetBeans, SQL Server, HTML + CSS, J2ME, C#, PowerPoint, Word, Business Intelligence, Programming, Databases, Data Analysis, Data Warehousing, SDLC, Business Analysis, Data Modeling, Statistical Modeling, Multivariate Statistics
Education
Indiana University - Kelley School of Business 2013 — 2014
Master of Science (MS), Information Systems
Fr. Conceicao Rodrigues Institute of Technology, University of Mumbai 2007 — 2011
Bachelor of Engineering (BE), Computer Engineering, 3.86/4.00
Smt. Sulochanadevi Singhania School 2005 — 2007
Indian School Certificate, Computer Science
Sutherland Global Services November 2013 - Present
John Deere Landscapes May 2001 - October 2012
Chemlawn March 1990 - April 2001
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Communication, Profitable Growth, Customer Service, Customer Acquisition, Horticulture, Agronomy
Education
ITT Technical Institute-Liverpool 2013 — 2014
Associate's Degree, Network Systems Administration, 3.98, Class Valedictorian
Syracuse University 1982 — 1985
Arts & Sciences, Geography
Time Warner Cable September 2015 - Present
Concentrix February 2014 - March 2015
Allied Building ProductsOldcastle Building Products February 2011 - January 2014
Allied Janitorial LLC. January 2013 - August 2013
Adecco Group June 2010 - February 2011
VERISIGN November 2007 - February 2008
Enterprise Rent-A-Car May 2006 - May 2007
Sutherland Global Services September 2006 - February 2007
Ferguson Enterprises May 2003 - April 2004
Skills
Hiring, Technical Recruiting, Customer Service, Customer Relations, Cold Calling, Sales, Sales Management, Recruiting, Talent Acquisition, Coaching, Contract Negotiation, Temporary Placement, Sales Operations, Leadership, Benefits Administration, Onboarding, Employee Relations, Employee Benefits, Training, Deferred Compensation, Negotiation, Operations Management, HRIS, Human Resources, Employee Training, Interviews, Business Development, Team Building, Management, Sourcing, Account Management, Screening, Applicant Tracking..., Performance Management, New Hire Orientations, Talent Management, Workforce Planning, CRM, Employee Engagement, Succession Planning, Personnel Management, Job Fairs, Organizational..., Building Relationships, College Recruiting, Internet Recruiting, Labor Relations, FMLA, Leadership Development, Taleo
Education
Longwood University 1999 — 2004
Bachelor of Science, Psychology
Longwood University 1999 — 2003
Bachelor of Science, Psychology
Sysco October 2014 - Present
Sutherland Global Services March 2014 - October 2014
Genesis Project January 2012 - March 2014
Grainger April 2010 - March 2014
Genesis Project March 2012 - 2014
Skills
Customer Service, Team Leadership, Inventory Management, Troubleshooting, Microsoft Office, Process Improvement, Leadership, Access, Computer Hardware, Microsoft Excel, Management, Sales, Customer Satisfaction, Supply Chain Management, Help Desk Support, Windows 7, IT Service Management, Active Directory, Recruiting, Windows, Technical Support, Microsoft Word, Software Installation, Training, Team Building
Education
ITT Technical Institute-Houston West 2012 — 2013
Associate's degree, Information Technology
University of Houston-Downtown 2007 — 2011
Sutherland Global Services 2012 - Present
Firstsource Solutions Ltd 2009 - 2012
Firstsource Solutions Ltd 2006 - 2009
Accenture Services Pvt. Ltd. 2003 - 2005
Convergys India Services Pvt. Ltd. 2001 - 2003
GE Financial Assurance 2000 - 2001
GE Capital International Services 1999 - 2000
GE Countrywide 1995 - 1999
Skills
Customer Satisfaction, BPO, Offshoring, Outsourcing, Transition Management, Vendor Management, Service Delivery, Business Transformation, Global Delivery, Operational Excellence, Team Management, Operations Management, Outsourcing Management, Call Center, Process Consulting, Shared Services, Process Excellence, Sla, Workforce Management, Process Improvement, Business Process..., Business Process..., Call Centers, Six Sigma, MIS, Global Expertise, Strategic Planning, Cross-functional..., Driving Operational..., Multi-industry Breadth, Business-to-Business..., Creative Problem Solving, Process Driven, Start-ups and..., Quality Driven, Start-ups, Turn Around Management, Analysis, Communication Skills, Culture Change, Results Focused, P&L Accountability, Business Development, New Market Penetration, Customer Centric..., External Awareness, Talent Acquisition, Talent Development, Team Building, Leadership
Education
Indian Institute of Management, Lucknow 1989 — 1991
PGDM, Marketing and Finance
SGSITS, Indore
Bachelor of Engineering (B.E.), Mechanical Engineering
Sutherland Global Services March 2013 - April 2014
LenderLive Network November 2011 - February 2013
1st Advantage Mortgage September 2007 - October 2010
Countrywide Mortgage Services January 2004 - August 2007
Skills
Public Speaking, Microsoft Office, Social Media, PowerPoint, Finance, Teaching, Small Business, Financial Analysis, Banking, Customer Service, Marketing, Strategic Planning
Education
Lone Star College System 2011 — 2014
Business, Management, Marketing, and Related Support Services
Houston Community College 2011 — 2012
Cosmetology, Licensed
Sutherland Global Services November 2013 - Present
ACC Business/Collabera March 2013 - November 2013
clickworker.com, Inc. July 2010 - December 2011
Sykes April 2009 - April 2010
Sutherland Global Services 1996 - 2007
Eastman Kodak 1976 - 1996
Skills
Account Management, Lead Generation, Consultative Selling, Team Leadership, Customer Relations, Customer Service, Selling, BPO, Solution Selling, Business Development, Operations Management, Contact Center..., Outsourcing, Management, Leadership, Sales Operations, Strategy, Sales, Start-ups, Call Centers, Sales Process, Training
Education
Long Island University, Southampton Campus 1972 — 1974
Marine Science
CERT Training
Merrill Lynch April 2011 - Present
Watson Realty Corp. March 2010 - November 2010
Sutherland Global Services December 2006 - February 2010
USAA April 2004 - July 2006
West Telemarketing February 2002 - March 2004
Skills
Accounts Payable, Accounting, Finance, Investments, Banking, Financial Planning, Financial Services, Budgets, Customer Service, Microsoft Excel, Team Building
Education
Tidewater Community College 2008 — 2011
Accounting
Kansas State University 1994 — 1996
Sutherland Healthcare Solutions Inc. & Apollo Health Street..A Sutherland Global Company March 2013 - Present
Sutherland Global Services July 2010 - March 2013
Sutherland Global Services EOOD, Sofia, Bulgaria June 2008 - September 2012
Sutherland Global Services January 2006 - May 2010
Lason January 2001 - December 2005
Alphasoft Services June 2000 - January 2001
Indian Navy, Defence R&D Organization April 1993 - June 2000
Skills
Strategic Planning, BPO, Start-ups, Employee Engagement, Program Management, Software Development, Offshoring, Service Delivery, Outsourcing, Unix, Operations Management, Vendor Management, Virtualization, Call Centers, Transition Management, Strategy, Performance Management, Enterprise Software, Team Management, Business Development, Supply Chain Management, Management, Leadership
Education
Indian Institute of Technology, Madras 1982 — 1984
M.Tech(Elec), Electrical & Electronics Engineering
National Institute of Technology Karnataka 1973 — 1978
B.Tech, Electronics & Communications
Western Union May 2014 - Present
HCL Technologies (Infrastructure Services Division) March 2007 - May 2014
Sutherland Global Services September 2006 - March 2007
HCL Technologies November 2005 - October 2006
Sutherland Global Services September 2004 - October 2005
Syssoft Software Solutions March 2001 - February 2004
Skills
Service Delivery, Incident Management, IT Service Management, Transition Management, Sla, ITIL, BMC Remedy, Vendor Management, IT Operations, Global Delivery, Solution Selling, Service Management, Remote Infrastructure..., Service Desk, Business Analysis, Problem Management, System Administration, ITIL Certified, Troubleshooting, IT Outsourcing, Information Technology, Service Improvement, Service Delivery..., Solution Architecture, PMP, Change Management, Help Desk Support, Service Desk Management, IT Service Delivery, ITIL Process, Microsoft Certified..., Microsoft Exchange, PMO, Blackberry Enterprise..., Project Delivery, Virtualization, Release Management, Active Directory, IT Strategy, Technical Support, Project Management, Program Management, Citrix, Cross-functional Team..., Global Strategy..., Global Sourcing, Process Improvement, Management Consulting, Thought Leadership, IT Procurement
Education
Project Management Institute 2009 — 2010
PMP, Project Management
Pondicherry University 2005 — 2007
MBA, Business Administration
Indira Gandhi National Open University 1998 — 2003
MCA, Computer Science
Hindu Higher Secondary 1995 — 1998
10th Grade & +2, MPC stream
Pinnacle Health Group March 2015 - September 2015
Sutherland Global Services 2012 - 2014
Education
ITT Technical Institute-Duluth 2015 — 2018
Bachelor of Arts (B.A.), Organizational Leadership
Onondaga Community College 1995 — 2000
Associate's degree, Criminal Justice and Corrections
Sutherland Global Services September 2015 - Present
Skills
Analytics, Business Intelligence, Pre-sales, Management Consulting, Program Management, Management, Solution Architecture, Product Management, Business Analytics, IT Strategy, Global Delivery, Data Warehousing, Business Analysis, Consulting, ERP, Business Development, Software Project..., Requirements Analysis, Master Data Management, Data Integration, SDLC, Vendor Management, Team Management, Business Process
Education
Indian Institute of Management, Kozhikode 2002 — 2003
PGCPM
BITS, Pilani
Genpact LLC July 2014 - Present
Genpact ITS September 2010 - July 2014
Genpact March 2008 - August 2010
GENPACT October 2006 - February 2008
GENPACT January 2005 - September 2006
GENPACT March 2004 - December 2005
Sutherland Global Services August 2003 - March 2004
National Police Academy, Hyderabad January 2003 - June 2003
SD Innovation September 1999 - December 2002
Skills
Remote Access, Operations, Management, Transition Management, ITIL, Process Improvement, BPO, VPN, Six Sigma, Service Delivery, Troubleshooting, Process Engineering, Strategic Consulting, IT Service Management, Sla, Analysis, Leadership, Team Management, Outsourcing, Training, Vendor Management, Offshoring, Process Management, IT Operations, Incident Management, Business Process..., CRM, Operations Management, People Management, Performance Management
Education
Osmania University 1997 — 1999
MA, Personal Management
Osmania University 1995 — 1997
Bachelor of Arts, Economics
Kendriya Vidyalaya 1982 — 1994
Amerigroup July 2013 - March 2015
ValueOptions September 2011 - July 2013
Amerigroup Corporation June 2006 - September 2011
Health Net August 2004 - June 2006
Sutherland Global Services May 2002 - June 2004
Skills
HIPAA, Healthcare Management, Compliance, Policy, Auditing, Operations Research, Outstanding Customer..., Supervisory Skills, Critical Thinking, Customer Service, Employee Benefits, Insurance, SDLC, Analysis, Healthcare, Process Improvement, Training, Managed Care, Medicare, Strategic Planning, Leadership
Education
Liberty University 2012 — 2014
Master of Business Administration (M.B.A.), Management and Leadership
Saint Leo University 2006 — 2010
Bachelors, Healthcare Management
SHAW BUSINESS September 2015 - Present
IBM Canada- RBC June 2015 - September 2015
Sutherland Global Services 2009 - 2015
Skills
Technical Support, Active Directory, Networking, Windows, Troubleshooting, Windows 7, Windows Server, Windows XP, Service Delivery, Computer Hardware, Operating Systems, VPN
Education
Laurentian University/Université Laurentienne 2004 — 2008
Bachelor's degree, Computer Science
Houston Community College April 2015 - Present
Private Technology Consulting Firm January 2010 - Present
The Conner Agency March 2004 - Present
Sutherland Global Services March 2015 - May 2015
MetLife Securities, Inc. May 2013 - February 2015
VALIC August 2012 - May 2013
NetIQ February 1999 - June 2003
Microsoft 2001 - 2003
Mission Critical Software 1999 - 2001
BMC Software 1997 - 1999
Skills
Growth Strategies, Separately Managed..., Retirement Planning, Finance, Investment Strategies, Fixed Income Strategies, Portfolio Management, Strategic Planning, Asset Allocation..., Fixed Annuities, Insurance, Microsoft Dynamics GP, Retirement, Mutual Funds, Workers Compensation, Financial Advisory, Equities, Bonds, Group Presentations, Property & Casualty..., Public Speaking, Alternative Investments, Employee Benefits, Term Life Insurance, Life Insurance, Long-term Care, Key Person Insurance, Health Insurance, Business Valuation, Saving for Education, Critical Illness, Wealth Management, Personal Finance, Estate Conservation..., Buy-sell Agreement..., ETFs, Asset Allocation, Strategy
Education
LeTourneau University 2003 — 2005
Master of Business Administration (MBA), Finance
Texas Southern University 1987 — 1994
Bachelor's Degree, Computer Science
Lamar High School
High School Diploma
Sutherland Global Services December 2014 - Present
Affinity Lending Solutions July 2014 - December 2014
Cornerstone Mortgage Company July 2003 - September 2013
Skills
Graphic Design, Photography, Photoshop, Illustrator, Flash Animation, Microsoft Excel, Microsoft Office, Microsoft Word, VA loans, Government Loans, Government Auditing, Auditing, Receptionist Duties, Data Analysis, Data Entry, Visual Arts, Mortgage Servicing, VA Loans, Team Building, Sales, Leadership, Customer Service, Operations Management, Contract Negotiation, Time Management, Team Leadership
Education
Lone Star College System
Westwood College of Technology
Netegrity Consultants April 2013 - January 2015
Sutherland Global Services February 2011 - April 2012
Sutherland Global Services February 2010 - January 2011
Skills
BPO, COPC, Call Center, Incident Management, Service Delivery, Sla, Technical Support, XP, Call Centers, Avaya, IT Service Management, Service Desk, VPN, IT Operations, Windows XP
Education
ITT Technical Institute-Strongsville 2001 — 2003
AS, Computer Systems Networking
Strayer University January 2014 - August 2015
Sutherland Global Services 2013 - September 2014
United States Navy 2008 - 2012
Skills
Intelligence Analysis, Counterterrorism, Vulnerability Assessment, Organizational..., Intelligence, Military Training, National Security, Customer Service, Management, Homeland Security, Computer Security, Computer Science, Great Personality, Great Motivator, Computer Forensics, Microsoft Office, Military Operations, Exceptionally well..., Bilingual, Leadership, Public Speaking, Training, DoD, Microsoft Word, Team Building, Logistics, Military, Military Experience
Education
5linx university 2015 — 2019
Strayer University 2013 — 2016
MBA in accounting, Business administration / accounting
Strayer University (VA) 2011 — 2012
Bachelor of Applied Science (BASc), Criminal Justice / Computer Forensics
Katherine Gibbs School 2005 — 2007
Associate of Arts and Sciences (A.A.S.), Criminal Justice and Corrections
Sutherland Global Services August 2015 - Present
Howard University August 2013 - August 2015
The TJX Companies, Inc. May 2013 - January 2015
The Light House Church March 2010 - August 2013
Lue's Jewelry Box June 2009 - August 2013
Macy's November 2012 - January 2013
Denver Harbor community center June 2009 - August 2009
Skills
Microsoft Office, Customer Service, Microsoft Excel, Public Speaking, PowerPoint, Research, Teaching, Social Media, Project Management, Teamwork, Editing, Nonprofits, Microsoft Word, Event Planning, Leadership, Data Analysis, Facebook, Social Networking, Fundraising, Access, Community Outreach, Strategic Planning
Education
Howard University 2013 — 2017
Bachelor of Business Administration (B.B.A.), International Business
Summer Creek High School 2009 — 2013
Business Administration and Management, General
IGATE January 2014 - Present
Netra Technologies, Inc. June 2013 - October 2013
Libsys, Inc September 2010 - June 2013
Techenzyme Inc., NJ, USA. October 2007 - October 2009
Polaris Software Lab Ltd 2004 - 2007
Sutherland Global Services November 2003 - May 2004
Skills
Employee Relations, Recruiting, Benefits Negotiation, Human Resources, Technical Recruiting, Business Development, Account Management, CRM, Management, Onboarding, Screening, Sourcing, Talent Acquisition, Vendor Management, MIS, Interviews, Team Management, Internet Recruiting, IT Recruitment, Contract Recruitment, Staff Augmentation, Executive Search, Staffing Services, Recruitments, Permanent Placement, Applicant Tracking..., Temporary Placement
Education
Kendriya Vidyalaya
New Port Richey Nissan December 2014 - Present
Express Employment Professionals September 2014 - December 2014
ALLPRO Direct Marketing October 2014 - November 2014
Sutherland Global Services June 2014 - July 2014
Lowe's Companies, Inc. March 2014 - April 2014
Ed Morse Auto Plaza August 2013 - November 2013
Alpine Access November 2011 - July 2013
Medical Animatics, LLC February 2010 - July 2010
Skills
Positive Can-do Attitude, Customer Satisfaction, Customer Retention, Data Entry, Time Management, Microsoft Word, Business Development, Team Leadership, Customer Service, Leadership, Positive Team Player, CRM, Clerical Skills, Call Centers, Self-driven, Goal Oriented, Microsoft Excel, Business-minded, Customer Escalation..., Customer Oriented, Positive Employee..., Organized Multi-tasker, Platform Design, Highly detail oriented, Development Of..., Document Management, Data Management, Business Correspondence, Solid computer skills, Office Administration, Virtual Teams, Technical Support, Assertiveness, Creative Problem Solving, Online Research, Email Etiquette, Spreadsheets, Strategy Implementation, Creative Strategy, Reporting & Analysis, Document Drafting, Typing, Social Networking, Mechanical Aptitude, Phone Etiquette, Internet Explorer, Organization, Up-selling, Typesetting, Problem Solving
Education
Western Governors University 2014 — 2016
Bachelor's Degree, Accounting, 3.00
Pasco-Hernando State College 2013 — 2014
Associate of Arts and Sciences (AAS), Office Administration, 3.25
Ivy Tech Community College 1989 — 1990
Associate of Arts (AA), Information Data Management
Ben Davis High School 1982 — 1985
Diploma, Major in Business
Remington Hotels March 2015 - Present
Microsoft September 2013 - December 2014
Oneida Nation Enterprises, Turning Stone Resort and Casino July 2013 - September 2013
Bill Rapp Superstore March 2013 - July 2013
Sutherland Global Services September 2012 - March 2013
Skills
Customer Service, Customer Satisfaction, Team Leadership, Customer Retention, Team Building
Education
Le Moyne College 2009 — 2011
Master of Science (M.S.), Education
Le Moyne College 2005 — 2008
Bachelor of Arts (B.A.), English Literature/ Adolescent Education (Grades 7-12)
H&R Block December 2014 - Present
SendOutCards September 2014 - Present
Professional Women's Network Central Louisiana September 2011 - Present
Artison Productions, LLC January 2002 - Present
Best Western Alexandria, La - Inn, Suites & Convention Center January 2014 - April 2014
Sutherland Global Services November 2012 - January 2014
City Park Players December 2007 - October 2012
Central Louisiana Community Theatre d/b/a City Park Players December 2007 - October 2012
Morgan Stanley Dean Witter April 1993 - January 2002
Louisiana Superdome October 1991 - April 1993
Skills
Nonprofits, Event Planning, Public Speaking, Grant Writing, Event Management, Sales, Operations Management, Advertising, Public Relations, Social Media, Press Releases, Newsletters, Community Development, Photography, Microsoft Office, Theatre, Leadership, Volunteer Management, Tax Preparation, Tax Advisory
Education
Louisiana State University-Alexandria 2005 — 2007
Communication and Media Studies
University of New Orleans 1980 — 1981
Communication and Media Studies
FounderTherapy November 2012 - Present
Harri.com March 2013 - February 2014
AxialMarket Inc. February 2008 - October 2012
Sutherland Global Services November 2005 - February 2008
Skills
Start-ups, SaaS, Salesforce.com, Entrepreneurship, Business Strategy, Product Management, Strategy, CRM, Product Development, Call Center, Lead Generation, Agile Leadership, Collaborative Leadership, Agile Methodologies, Strategic Partnerships, Mobile Devices, Competitive Analysis
Education
Ithaca College 1995 — 1999
BA, Politics / International Relations
School for International Training
Development Studies Program, Kampala, Uganda
Royal Live Oaks Charter School August 2014 - Present
Linden wood Elementary School October 2013 - April 2014
Sutherland Global Services July 2013 - October 2013
Sewells Point Elementary School March 2013 - June 2013
Ridgeland Elementary School January 2008 - June 2012
Ridgeland Public Schools 2007 - 2012
Guinyard Elementary School August 2007 - December 2007
Ridgeland Elementary School January 2007 - June 2007
Felton Laboratory School September 2006 - December 2006
Sonic Fast Food Restaurant January 2003 - January 2006
Skills
Curriculum Design, Teaching, Lesson Planning, Differentiated..., Classroom Management, Literacy, Classroom, Elementary Education, K-12, Educational Leadership, Educational Technology, Teacher Training, Curriculum Development, Tutoring, Special Education, ESL, Language Arts, Social Studies, Instructional Technology, Secondary Education
Education
Lesley University 2009 — 2011
Master’s degree, Technology
South Carolina State University 2003 — 2006
B.S, Elementary Education
Rochester Red Wings April 2003 - Present
GLOBALINX October 2012 - March 2015
YNN/Time Warner Cable 2005 - 2011
Sutherland Global Services September 2004 - July 2005
Canandaigua Academy High School August 2002 - June 2004
Skills
Technical Writing, Technical Training, Television, Customer Relations, Web Development, Education, Editing, Photoshop, PowerPoint, Photography, Audio, Microsoft Office, Social Media, Video Editing, Final Cut Pro, Broadcast, Sound, Camera, Media Relations
Education
Le Moyne College 2000 — 2002
MST, Education
SUNY Oswego 1993 — 1997
Bachelor of Arts, Broadcasting/Communications
Onondaga Community College Order Entry ClerkNational Telecommuting InstituteOctober 2011 - March 2012
National Telecommuting Institute 2012 - 2012
Borders October 2008 - January 2011
Sutherland Global Services June 2009 - October 2009
Resource Center for Independent Living (RCIL) May 2006 - May 2007
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Research, Report Writing, Public Speaking, Speed Reading, English, Outlook, Windows
Education
Onondaga Community College 2014 — 2017
Associate of Arts and Sciences (AAS), Health Information/Medical Records Technology/Technician
Keuka College 2001 — 2005
Bachelor's degree, Social Work/Sociology
Oswego High School 1997 — 2001
High School Diploma, English
Sutherland Global Services June 2013 - November 2014
Archaeological & Cultural Solutions November 2012 - November 2014
Williamsburg Pottery March 2013 - June 2013
Williamsburg Pottery March 2013 - June 2013
Master Craftsmen September 2012 - April 2013
State Farm January 2013 - March 2013
James River Institute for Archaeology June 2012 - January 2013
Bath and Body Works November 2011 - December 2012
Virginia Department of Historic Resources January 2012 - June 2012
Target June 2010 - September 2010
Skills
ArcGIS, Biological Anthropology, Archaeological Survey, Prehistoric Archaeology, Historical Archaeology, Research, Writing, Clerical Skills, People Skills, Microsoft Office, Cultural Resource..., Life Insurance, Health Insurance, General Insurance, Property & Casualty..., Umbrella Insurance, Term Life Insurance, Disability Insurance, Laboratory, Team Building, Student Development, Microsoft Excel, Library, GIS, Cataloging, Supervisory Skills, Data Collection, Spatial Analysis, Public Speaking, GPS, Customer Service, Leadership, Report Writing, Higher Education, Nonprofits, Editing, Community Outreach, Ethnography, Proposal Writing, Data Analysis, Analysis, Cultural Heritage, Surveying, Social Sciences, Anthropology, Volunteer Management, Community Development, Mitigation, Government
Education
University College London, U. of London 2010 — 2011
Master of Science (MSc), Paleoanthropology and Paleolithic Archaeology
Longwood University 2006 — 2010
Bachelor of Science (BS), Anthropology
YWCA Syracuse & Onondaga County Inc December 2014 - Present
Sutherland Global Services January 2013 - April 2013
Destiny USA August 2012 - April 2013
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Windows, Customer Service, Research, Fundraising, Public Speaking, Social Media, Team Building, Event Planning, Strategic Planning, Social Networking, Public Relations, Marketing, Training, Creativity Skills
Education
ITT Technical Institute-Liverpool 2009 — 2012
Associate’s Degree, Computer Networking Services
Syracuse Educational Oppertunity Center 2008 — 2009
GED, All complete of requirements for a deploma
Anderson Direct & Digital May 2014 - Present
Synergy Direct Response November 2012 - May 2014
Infinity Contact October 2011 - May 2012
SPi Global May 2010 - September 2011
Sutherland Global Services October 2008 - February 2010
Protocol Global Solutions June 2004 - July 2008
Bank of America (formerly Countrywide Financial) February 2000 - June 2004
Event Management & Promotions, Inc. May 1998 - February 2000
Cohr, Inc. August 1997 - May 1998
Gelson's Markets May 1996 - August 1997
Skills
Lead Generation, Brand Development, Campaign Development, Direct Mail, Campaigns, Direct Marketing, Strategic Partnerships, Marketing Strategy, Social Media, Social Media Marketing, New Business Development, Sales Management, Analytics, Database Marketing, Cross-functional Team..., SEO, Corporate Communications, Marketing Communications, Event Management, CRM, Strategy, Project Management, Market Planning, Product Lifecycle..., Sales, Public Relations, Email Marketing, Advertising, Marketing, PPC, Multi-channel Marketing, B2B Marketing, BPO
Education
Pepperdine University, The George L. Graziadio School of Business and Management 2012 — 2013
Executive MBA
Loyola Marymount University 1991 — 1995
BA, Marketing
Seattle Preparatory 1988 — 1991
Gonzaga Preparatory 1987 — 1988
St. Mary's Grade School
Selene Finance LP September 2013 - Present
Sutherland Global Services March 2013 - September 2013
Resources Global Professionals January 2013 - February 2013
Stewart Lender Services January 2012 - January 2013
Litton loan servicing October 2008 - October 2011
Litton Loan Servicing 2007 - 2008
Skills
Mortgage Servicing, Reporting & Analysis, Loss Mitigation, Residential Mortgages, Business Analysis, Financial Analysis, PeopleSoft, Process Improvement, Outsourcing, Access, VBA, Visio, Microsoft Excel, Loans, Loan Servicing, Mortgage Lending, SQL, Microsoft SQL Server, Visual Studio, Databases, Banking, Finance, Database Design, Analysis, Management, Software Documentation
Education
University of Houston-Downtown 2012 — 2015
Enterprise Information Systems, Business Administration and Management, General
Houston Community College 2010 — 2012
Associate of Arts (A.A.), Business Admin
Sutherland Global Services February 2012 - September 2012
TCBY September 2011 - January 2012
Education
Johnson and Wales University 2006 — 2013
Bachelor's degree, Business Administration and Management, General
Johnson & Wales University-Online
Sutherland Global Services November 2007 - December 2009
LEHIGH GAS CORPORATION June 2007 - November 2007
EXXONMOBIL CORPORATION January 2000 - January 2007
Skills
Call Center, Troubleshooting, Customer Satisfaction, Customer Service, Account Management, Call Centers, Sales Management, Team Building, Technical Support, Coaching, Sales, Telecommunications, Training, Vendor Management, Team Leadership, Networking, Process Improvement, Team Management, Operations Management, Performance Management
Education
Elementary Education Certification Program SUNY BROCKPORT
Bachelor's of Science; in
State University of New York College at Brockport 1978 — 1979
B.S., Speech Communications
Jamestown Community College
Associate of Arts, Humanities
Falconer Central High School 1965 — 1972
Paychex April 2014 - Present
Paychex November 2012 - April 2014
Paychex June 2010 - November 2012
Sutherland Global Services August 2009 - June 2010
Skills
Human Resources, Customer Service, Event Management, Employee Benefits, Recruiting, Payroll, Cold Calling, Training, Leadership, Talent Acquisition, Temporary Placement
Education
Keuka College 2005 — 2009
Bachelor's degree, Business Management
Azim Premji Foundation November 2011 - March 2015
Danfoss February 2003 - December 2004
Maples December 2002 - January 2003
Sutherland Global Services 2000 - 2002
FCS Software Solutions February 2000 - December 2000
NIIT Limited November 1998 - February 2000
Skills
University Teaching
Education
Madurai Kamaraj University 1998 — 2000
M.L.M, Labour Managment
Tamil Nadu Institute of Labour Studies 1995 — 1998
B.L.M., Labour Management
Indian Institute of Management, Bangalore
MPWE, Women Entrepreneurship
Sutherland Global Services October 2014 - Present
Sante fe stations casino September 2012 - October 2013
Trump International Hotel™ Las Vegas, September 2009 - September 2012
Skills
Social Media, Event Management, Event Planning, Marketing Communications, Sales, Marketing, Management, Microsoft Office, Hospitality Management, Catering, Personal Chef Services, Customer Care Support...
Education
Johnson & Wales University 2003 — 2008
Associate's Degree in Culinary Arts & Bachelors in Food Service Management, Culinary Arts/Chef Training & Minor in Hospitality Entreprenuership
Proofpoint April 2010 - August 2015
Sutherland Global Services May 2008 - April 2010
Proofpoint May 2008 - April 2010
Sutherland Global Services December 2006 - May 2008
Skills
Windows, Networking, Troubleshooting, SMTP, DNS, FTP, Active Directory, DHCP, Technical Support, Windows Server, Linux System..., Microsoft Exchange, CentOS, Server Administration, IIS, Red Hat Linux, Linux, VPN, Cloud Computing, Windows 7, Antivirus, Perl, Firewalls, Servers, VMware, Network Security, Virtualization, Operating Systems, TCP/IP, SaaS, Security, Unix
Education
ITT Technical Institute 2003 — 2005
AOS, Computer and Network Systems
ITT Technical Institute-Liverpool 2003 — 2005
Associate's degree, Computer and Network Systems
Sutherland Global Services April 2013 - Present
Convergys January 2012 - March 2013
National Telecommunications Institute November 2009 - November 2011
Infocision April 2007 - June 2007
TEKsystems Towers Of Kenwood January 2007 - March 2007
PEQ Solutions December 2006 - January 2007
Teleperformance USA November 2005 - October 2006
Upper Valley Medical Center October 2004 - September 2005
Blackstone Health Care July 1997 - December 2004
Skills
Microsoft Office, Microsoft Windows 98,..., Typing, Customer Service, Troubleshooting, XP, Data Entry, Teamwork, Windows 7, Active Directory, Call Center, Microsoft Windows 98, Software Installation, SharePoint, Technical Support, Windows Server, Printers, Software Documentation, Call Centers, Lotus Notes, Help Desk Support, Outlook, Windows, Information Technology, System Administration, Visio, Networking, Operating Systems, Computer Hardware, Network Administration, System Deployment, DHCP, Cisco Technologies, Hardware, Interviews, Customer Satisfaction, Citrix, Team Leadership, Customer Experience, Security, Disaster Recovery, Training, VMware, Windows XP
Education
Liberty University 2010 — 2014
BA, MultiiDisciplinary, 2.33
Clark State Community College 2000 — 2003
2.67, Information Technology, 2.75
NorthEastern High School 1976 — 1980
Diploma, General, B-
Sutherland Global Services August 2013 - Present
Sutherland Global Services September 2010 - August 2013
VMS August 2009 - January 2010
Adventity Global Services(acquired by Sutherland Global Services 2010) January 2008 - August 2009
Integrity Interactive September 2005 - August 2007
Acxiom Corporation September 2004 - August 2005
Compete, Inc. November 2003 - September 2004
Applix/IET Solutions September 2002 - November 2003
Responsys, Inc. April 2001 - April 2002
Tribune Company-Tribune Interactive January 2000 - February 2001
Skills
Consumer Products, Strategy, Product Marketing, Analytics, Integrated Marketing, CRM, Segmentation, Start-ups, Sales Operations, Forecasting, Business Development, Email Marketing, Multi-channel Marketing, Online Advertising, Direct Marketing, E-commerce, Account Management, Strategic Partnerships, Lead Generation, Advertising, Entrepreneurship, Web Analytics, Marketing, Leadership, Marketing Research, Marketing Strategy, New Business Development, Pricing, P&L Management, Outsourcing, Management, Business Intelligence, Retail, SEO, Sales, Strategic Planning, Business Planning, Mergers & Acquisitions, Sales Presentations, Channel Partners, Professional Services, Financial Services
Education
Loyola University Chicago 1996 — 1999
MBA, Marketing, International Business
University of Iowa 1979 — 1982
BA, Communications/Advertising
Sutherland Global Services September 2013 - Present
Liberty Medical Supply January 2011 - September 2013
Liberty Medical Supply October 2009 - January 2011
Intuit May 2008 - October 2009
Intuit March 2005 - May 2008
Intuit May 2003 - March 2005
Intuit August 2002 - May 2003
Intuit January 2002 - August 2002
James Madison University September 1996 - January 2002
Skills
Project Management, Team Building, Program Management, Sales Enablement, Process Improvement, Business Intelligence, Sales Process, Product Management, Strategic Partnerships, Enterprise Software, Vendor Management, Business Analysis, Business Process..., Strategy, Cross-functional Team..., Strategic Planning, CRM, Project Portfolio..., Agile Project Management, Analytics, Leadership, Customer Experience, Training, Forecasting, Management, Sales Operations, Business Development, Change Management, IT Strategy, Software Project..., Outsourcing, IT Management, Account Management, Call Centers, General Awesomeness, Data Analysis, ITIL, Requirements Analysis, Agile Methodologies, Scrum, SDLC, SaaS, Information Technology, Performance Management, Cloud Computing, Bread Baking, Pen Turning, Business Process, Integration
Education
University of Mary Washington 2003 — 2006
MBA, Management Technology
James Madison University 1989 — 1994
BA, Theater
Sutherland Global Services April 2015 - Present
Sykes February 2010 - April 2015
ICT Group Inc. August 2006 - February 2010
ICT Group April 2002 - August 2006
Telespectrum Worldwide November 2000 - October 2001
Fleet Credit Card Services December 1999 - November 2000
Fleet Credit Card Services 1994 - 1999
Skills
Instructional Design, Team Leadership, Instructor-led Training, Training, E-Learning, Staff Development, Training Delivery, Adult Education, Blended Learning, Organizational..., Performance Improvement, Employee Training, Performance Management, Process Improvement, Employee Engagement, Coaching, Curriculum Design, Call Centers, Leadership Development, Hands-on Training, Learning Management..., Needs Analysis
Education
La Salle University 2010 — 2013
Masters, Instructional Technology Management
Temple University 1990 — 1994
B.S., Elementary Education
Convergent Marketing Inc. January 2014 - Present
EarthLink Business July 2012 - March 2013
Verona Street Animal Society/Rochester Animal Services January 2012 - March 2013
Pinnacle Technical Resources May 2010 - June 2011
Sutherland Global Services October 2005 - March 2010
Simutronics January 2007 - April 2009
R & R Luxury Taxi August 2002 - August 2005
Skills
T1s, Photoshop, Digital Photography, Portrait Photography, Telecommunication..., Telecommunications, Telecommuting, Cable Television, Windows, Microsoft Office, Data Entry, Technical Support, Customer Service, Photo Editor, Game Design, Office Administration, BMC Remedy, Citrix, Creative Writing
Education
Lane Community College
University of Oregon
Sutherland Global Services April 2011 - Present
Mu Sigma November 2009 - November 2010
Deloitte Consulting May 2008 - October 2009
pricewaterhousecoopers 2006 - 2007
Infosys technologies Ltd. August 2002 - April 2004
Skills
Pre-sales, Data Modeling, Data Analysis, Process Optimization, Information Analysis, Management Consulting, Business Analytics, Business Analysis, Market Entry, Analytics, Business Intelligence, Predictive Analytics, Solution Architecture, Business Development
Education
Indian Institute of Management, Calcutta 2004 — 2006
PGDM, Marketing, strategy, systems
Indian Institute of Technology, Madras 1998 — 2002
Bachelor of Technology (B.Tech.), Naval Architecture and Marine Engineering
St. Joseph's high school
St. Joseph's high school
New York State Department of Labor June 2012 - Present
Arnot Ogden Medical Center November 2009 - July 2011
Sutherland Global Services October 2006 - July 2009
JPMorgan Chase February 1996 - November 2005
Skills
Coaching, Leadership, Team Building, Customer Service, Public Speaking, Data Entry, Teaching, Microsoft Excel, PowerPoint, Outlook, Microsoft Word, Training, Management, Workshop Facilitation, Teamwork, Microsoft Office, Time Management, Staff Development, Career Development, Recruiting, Call Center, Training Delivery, Employee Relations, Organizational..., Customer Satisfaction, Customer Experience, Sales, Performance Management, Leadership Development, Career Counseling, Customer Retention, Soft Skills, Windows, Job Search, Cover Letters, Employee Training
Education
Le Moyne College 1986 — 1990
BA, economics
Teleperformance January 2014 - Present
Sutherland Global Services September 2010 - January 2014
24/7 Customer June 2007 - September 2010
Sitel June 2005 - June 2007
PRC, LLC September 2001 - June 2005
Skills
Outsourcing, Call Centers, Sales, Solution Selling, BPO, Vendor Management, Business Development, SaaS, CRM, Global Business..., Lead Generation, Customer Experience, Account Management, Service Delivery, Professional Services, Strategic Partnerships, Customer Retention, Enterprise Software, Strategy, Salesforce.com, Managed Services, Cross-functional Team..., Customer Satisfaction, Sales Process, P&L Management, Cloud Computing, Start-ups, Contact Centers, Workforce Management, Inbound Marketing, Sales Operations, Analytics, Offshoring, Call Center Development, Telemarketing, Customer Acquisition, Executive Management, Business Process..., Go-to-market Strategy, Outsourcing Management, Pre-sales, Competitive Analysis, Direct Sales, Business Alliances, Telecommunications, Demand Generation, Channel Partners, Selling, New Business Development, Operations Management
Education
Kent State University - Graduate School of Management
Master of Business Administration (MBA), Marketing, Economics, International Business/Finance
King's College
Bachelor of Science (B.S.), Business Administration, Marketing, and Accounting
Miami University
Pictometry International August 2007 - Present
Sutherland Global Services August 2005 - August 2007
Paychex October 2000 - August 2004
Education
Le Moyne College 1994 — 1999
Sutherland Global Services September 2010 - Present
Gerson Lehrman Group May 2007 - September 2010
l'oreal usa 2001 - 2007
Skills
SDLC, Outsourcing, Business Analysis, IT Strategy, Agile Methodologies, Microsoft SQL Server, IT Operations, Team Management, BPO, Software Project..., Business Intelligence, CRM, Project Management, SQL, Telecommunications, SOA, Business Process, Leadership, ERP, Program Management, Agile Project Management, Requirements Analysis, Offshoring, Consulting, IT Service Management, SharePoint, Business Process..., Management, Analytics, Software Development, ITIL, Databases, IT Management, Process Improvement, Project Portfolio..., SaaS, Data Modeling, Vendor Management, Solution Architecture, Information Technology, Service Delivery, PMP, Disaster Recovery, Enterprise Software, Cloud Computing, Pre-sales, Enterprise Architecture, Change Management, Business Transformation, Cross-functional Team...
Education
University of Phoenix 2002 — 2005
M.B.A, Trchnology Management
Kean University
B.S., Computer Science
Interlink Network Systems Inc. May 2009 - Present
Sutherland Global Services February 1999 - May 2009
Sutherland Global Services February 1999 - May 2009
Skills
BPO, Outsourcing, Pre-sales, Offshoring, Vendor Management, Cloud Computing, Service Delivery, C++, Solution Architecture, Software Development, Team Management, SIP, Global Delivery, IT Strategy, SaaS, Business Analysis, Enterprise Software, Business Intelligence, Software Project..., C, Operations Management, Management Consulting, ITIL, Data Center, Six Sigma, Telecommunications, Databases, Business Development, Project Management, Cross-functional Team..., Management, Business Strategy
Education
Rutgers University-New Brunswick 1975 — 1979
Masters, Engineering and Computer Science
Indian Institute of Technology, Kharagpur 1970 — 1975
BTECH, ENGINEERING
Sutherland Global Services July 2009 - Present
Ground Rules, Inc. March 2004 - November 2006
City of Carmel Department of Community Services August 1999 - December 2003
Monroe County Planning Department August 1998 - August 1999
Ball State University 1994 - 1995
Skills
Urban Planning, Zoning, Microsoft Office, Public Speaking, Research, Community Development, Community Outreach
Education
Indiana University Bloomington 1992 — 1995
BA, Anthropology
Sutherland Global Services October 2012 - Present
Sutherland Global Services November 2010 - September 2012
Sutherland Global Services June 2004 - October 2010
Skills
Operation Management, Client Management, Project Management, Coaching, Transition & Migration..., Operations Management, CRM, Process Improvement, Management, Leadership, Business Development, Recruiting, BPO, Call Centers, Customer Service, Training, Service Delivery, Team Management, Outsourcing, Start-ups, Analysis, Vendor Management, Account Management, Sales, Performance Management, Integration, Thought Leadership, Client Relations, Strategic Leadership, Client Services
Education
Institute of Technology and Management 2009 — 2010
MBA, Business Administration, 3.81 GPA
University of Mumbai 2001 — 2004
B.Com, Commerce
Tyler Technologies November 2014 - Present
Sutherland Global Services August 2012 - Present
Apollo Health Street December 2009 - August 2012
Apollo Health Street March 2005 - March 2010
Apollo Health Street March 2004 - March 2005
Apollo Health Street March 2003 - March 2004
Skills
Microsoft SQL Server, Windows 7, Active Directory, Training, DNS, Web Services, Databases, DHCP, Microsoft Exchange, Leadership, Software Documentation, Help Desk Support, Troubleshooting, Access, Software Development, Management, Windows Server, Windows XP, Operating Systems, ITIL, XP
Education
Kennesaw State University 1996 — 2002
Bachelors, Information Systems
Department of Veterans Affairs March 2013 - Present
Newark Beth Israel Medical Center August 2011 - October 2012
Snelling Personnel August 2010 - August 2011
Sutherland Global Services January 2010 - April 2010
US Census Bureau April 2009 - September 2009
Computer Assistant.com June 2007 - January 2009
Morristown Memorial Hospital October 2006 - March 2007
Skills
SharePoint, Access, Visual Basic, Troubleshooting, XML, Training, Database Administration, Microsoft SQL Server, Databases, Testing, HTML, Windows, Software Documentation, Shell Scripting, Customer Service, Visual C++, Programming Languages, Microsoft Sharepoint, Visio, Leadership, Team Building, Public Speaking, Community Outreach, Management, Microsoft Office, Program Management, Strategic Planning, Leadership Development
Education
Keller Graduate School of Management of DeVry University 2015 — 2016
Master of Business Administration (M.B.A.), Project Management
DeVry University 2011 — 2014
Bachelor's Degree, Technical Management, Senior
DeVry University 1995 — 1999
Associates Degree, Computer Information Systems
Snyder High School 1986 — 1990
High School Diploma, General Studies
Xerox December 2013 - Present
Sutherland Global Services March 2011 - December 2013
AIG July 2001 - December 2010
PricewaterhouseCoopers - Service Delivery Center (PwC SDC) 2000 - 2001
Argo Turboserve Corporation (ATC) 1998 - 2000
Penske Logistics 1997 - 1998
UPS 1990 - 1997
Skills
Insurance, Outsourcing, Business Process..., Process Improvement, BPO, Operations Management, Business Analysis, SDLC, Change Management, Six Sigma, PMP, Business Process, Offshoring, Risk Management, Business Process..., Business Transformation, Vendor Management, PMO, IT Strategy, Service Delivery, Management Consulting, Program Management, Re-engineering, Project Portfolio..., Process Engineering, Operational Excellence, Governance, Transition Management, Management, Requirements Analysis, Process Management, ERP, Shared Services, IT Management, Strategy, Team Management, Business Intelligence, Resource Management, Call Centers, Cross-functional Team..., CRM, Business Process Design, Business Process Mapping, Financial Services, Customer Experience, Strategic Planning, Performance Improvement, Customer Satisfaction, Analytics, Financial Risk
Education
Southern Polytechnic State University 1993 — 1994
Masters, Quality Assurance
Iona College 1986 — 1990
Bachelor of Science (BS), Production and Operations Management
Sutherland Global Services January 2001 - Present
Robertson Anschutz Vetters September 2012 - November 2013
DuPage Credit Union January 2012 - June 2012
LaSalle Network/ ICON September 2011 - November 2011
Wells Fargo September 2010 - December 2010
HSBC August 1995 - April 2009
Empress River Casino August 1994 - August 1995
Skills
Banking, Credit, Underwriting, Loans, Credit Analysis, Mortgage Lending, Consumer Lending, Loan Origination, Risk Management, Retail Banking, Commercial Banking, Financial Analysis, Management, FHA, Financial Services, Sales, VA loans, Coaching
Education
University Of Phoenix 2008 — 2010
Master Of Management
Illinois State University 1989 — 1991
Bachelor of Science, Broacast communications
Time Warner Cable December 2014 - Present
Sutherland Global Services August 2013 - August 2014
Lucy's Retired Surfers Bar and Restaurant January 2012 - June 2013
Vector Marketing 2006 - 2006
Skills
Computers, Typing, Customer Service, Microsoft Office, Web Chat, Computer Proficiency, Computer Repair, Sports, Adobe Creative Suite, Adobe Acrobat, Adobe, Leadership, Team Leadership, Interpersonal Skill, Communication, Communication Skills, Listening to customers, Problem Solving, Problem Analysis, Problem Management, Close Attention to..., Data Entry, Initiator, Stress Management, Creative Writing, Creativity, Bar, Bar Management, Car Loans, Phone Etiquette, Body Massage, Business, Poetry, Acting, Voice Acting, Voiceovers, Bowling, Football
Education
Louisiana Tech University 2010 — 2012
Incomplete, Computer and Information Systems Security/Information Assurance
Louisiana Tech University 2010 — 2012
Computer/Information Technology Administration and Management
Dynatrace April 2014 - Present
Compuware April 2012 - April 2014
Compuware September 2011 - April 2012
Intronis April 2010 - September 2011
TSL Technology Marketing November 2009 - April 2010
Sutherland Global Services February 2009 - June 2009
Skills
SaaS, Solution Selling, Sales, Cloud Computing, Direct Sales, Microsoft Office, Sales Process, CRM, Enterprise Software, Pre-sales, Sandler, Business Development, Managed Services, Salesforce.com, Lead Generation, Cold Calling, Account Management, Selling
Education
Le Moyne College 2004 — 2008
B.S., Business Admin.
GPZE
GPZE
Sutherland Global Services February 2011 - Present
Southwest Bank August 2009 - January 2011
Wells Fargo Bank June 2004 - August 2009
Skills
Credit, Loans, Underwriting, Banking, Training, Mortgage Lending, Credit Analysis, FHA, Financial Risk, Loan Origination, Loan Servicing, Management, Marketing, Mortgage Underwriting, New Business Development, Portfolio Management, Risk Management, Selling
Education
Huston-Tillotson University 1982 — 1986
BA, Business
Sutherland Global Services 1994 - Present
HCL Technologies 1997 - 2004
Education
IIT Delhi 1967 — 1972
Bachelor of Technology (B.Tech.), Engineering
MyDaddy Inc. June 2012 - Present
Staffmark June 2013 - October 2013
Sutherland Global Services April 2013 - May 2013
The Budd Group March 2011 - February 2012
NALS March 2006 - August 2010
THE BUDD GROUP 2010 - 2010
MURPHY OIL May 2005 - March 2006
AWESOME WONDERS CHILD CARE AND DEVELOPEMENT July 2001 - March 2005
Drake Beam Morin 1999 - 2001
SAS institute Inc 1994 - 1997
Skills
Team Building, Team Leadership, Strategic Planning, Customer Service, Microsoft Office, Social Media, Public Speaking, Microsoft Word, Microsoft Excel, Social Networking, Event Management, Supervisory Skills, Leadership, Training, Outlook, Budgets, Human Resources, Time Management, Management, Customer Satisfaction, Sales, Community Outreach, Leadership Development, Organizational..., Nonprofits
Education
Kaplan University 2013 — 2016
Bachelor's degree, Human Services, Child and Family Welfare
St. Augustine's College 1981 — 1982
Music Education
East Orange High School 1978 — 1981
Diploma, College Prep
Toyota Financial Services 2012 - Present
TD Auto Finance 2011 - 2012
Sutherland Global Services January 2007 - June 2009
Skills
Business Analysis, Management, Project Management, Customer Service, Project Planning, Strategic Planning, Budgets, Analysis, Team Management, Financial Analysis, Team Leadership, Operations Management, Business Development, Credit Analysis, Credit Risk, Contract Management, Consumer Lending, Cross Selling, Cross-functional Team..., CRM, Host System, EzCrm, Contract Processing..., KeySys, Citrix, Microsoft Office Suite, Microsoft Excel, Microsoft Office, Data Analysis, Leadership
Education
University of Windsor 2009 — 2010
MBA, Business Administration and Management
Laurentian University/Université Laurentienne 2004 — 2006
Bachelor of Business Administration (BBA), Accounting
North South University 2002 — 2003
Bachelor of Business Administration (BBA)
Mphasis May 2010 - Present
Tata Consultancy Services June 2006 - May 2010
Sutherland Global Services September 2005 - April 2006
Skills
Incident Management, IT Operations, Service Delivery, Problem Management, IT Service Management, Release Management, Pre-sales, Transition Management, Vendor Management, Team Management, CRM, Global Delivery, Offshoring, Business Analysis, Process Consulting, Sla, Reporting & Analysis
Education
Indian Institute of Foreign Trade 2010 — 2011
EPGD, International Business
KCG College of Technology 2001 — 2005
BE, Mechanical Engg
Mecklenburg County October 2012 - Present
EAGR July 1998 - September 2010
Rochester City School District 2003 - 2007
Sutherland Global Services April 1995 - July 1998
Skills
Management, Training, Policy, Microsoft Excel, Program Development, Non-profits, Program Management, Workforce Development, Strategic Planning, Organizational..., Community Outreach, Team Building, Coaching, Volunteer Management, Recruiting, Nonprofits, Career Counseling
Education
Keuka College 2010 — 2012
Master's degree, Management
Saint John Fisher College 1996 — 1998
Bachelor's degree, Sociology
Sutherland Global Services December 2012 - Present
American Red Cross August 2007 - January 2012
Walmart December 2006 - August 2007
VanPatten Ent. February 2006 - November 2006
Skills
Non-profits, Public Speaking, Event Planning, Public Relations, Social Media, Research, Microsoft Office, Strategic Planning, Customer Service
Education
Statler Institute for Careers in Hospitality and Customer Service 2012 — 2012
Certification, Call Center/Customer Service
Hudson Valley Community College 2004 — 2005
Sutherland Global Services December 2014 - Present
Omni Direct April 2014 - April 2014
Skills
Landscape Design, Manufacturing, Engineering, Customer Service, Leadership, Microsoft Office, Time Management, Sales, Microsoft Word, Strategic Planning
Education
Huston-Tillotson University 1984 — 1988
education, Physical Education Teaching and Coaching
madison high school 1980 — 1983
Sutherland Global Services 2006 - 2010
Sutherland Global Services 2004 - 2006
Sutherland Global Services 2002 - 2004
Sutherland Global Services 1999 - 2002
Rochester Community Savings Bank 1993 - 1999
Rochester Community Savings Bank 1988 - 1993
Rochester Community Savings Bank 1987 - 1988
Rochester Community Savings Bank 1984 - 1987
Education
Le Moyne College 1974 — 1978
Bachelor of Arts (B.A.), English Language and Literature, General
Sutherland Global Services April 2014 - Present
Prime Communications April 2010 - April 2014
AT&T Mobility February 2009 - February 2010
AT&T Mobility April 2008 - February 2009
AT&T Mobility December 2004 - April 2008
Skills
Forecasting, Customer Satisfaction, Solution Selling, Sales, Sales Management, Retail, Leadership, Management, New Business Development, Customer Retention, Customer Service, Strategic Planning, Coaching, Visual Merchandising, Pricing, Wireless, P&L Management, Sales Process, Sales Operations
Education
Pennsylvania College of Technology 2010 — 2012
"BS", Business Administration and Management, General
Johnson College 2004 — 2006
"AS", Automotive Engineering Technology/Technician
Family Practice and Counseling Network (Contracted by Ciera Solutions Staffing Agency) October 2014 - February 2015
Sutherland Global Services August 2011 - February 2014
HealthPartners (Contracted by CareersUSA) December 2010 - August 2011
Independence Blue Cross December 2000 - May 2010
Skills
Credentialing, Healthcare, NCQA, Healthcare Management, Health Insurance, Data Entry, Insurance, Outlook, Administrative..., Physician Relations, Microsoft Office, Microsoft Excel, Microsoft Word, Cactus
Education
Lincoln University 1991 — 1992
None, Liberal Arts and General Studies
Germantown High School 1989 — 1991
Sutherland Global Services October 2011 - Present
Sutherland Global Services October 2009 - October 2011
Sutherland Global Services March 2009 - October 2009
Skills
Training, Employee Engagement, Performance Management, Training Delivery, Soft Skills, BPO, Talent Management, Call Center, Training Needs Analysis, Employee Relations, Recruiting, Onboarding, Human Resources, Employee Training, Instructional Design, Learning Management, Needs Analysis, Vendor Management, Customer Satisfaction, Career Development, Call Centers
Education
Ithaca College 2001 — 2005
Bachelor of Arts (B.A.), Speech Communication and Rhetoric
Sutherland Global Services March 2014 - Present
Sutherland Global Services March 2014 - Present
Harders Financial Group, Inc August 2012 - January 2014
USAA 2007 - 2011
Skills
Insurance, Life Insurance, Customer Service, Property & Casualty..., Call Centers, General Insurance, Underwriting, Term Life Insurance, Fixed Annuities, Commercial Insurance
Education
Hutchinson Community College
Idaho State University
Sutherland Global Services January 2014 - June 2014
Resource Center for Independent Living July 2011 - February 2013
Onondaga Case Management June 2009 - August 2009
The Walt Disney Company January 2006 - May 2006
Education
Liberty University
Master of Arts (M.A.), Mental Health Counseling/Counselor
Liberty University 2014 — 2016
Masters of Education, Counselor Education/School Counseling and Guidance Services
Rochester Institute of Technology 2006 — 2011
Bachelor of Applied Science (B.A.Sc.), Applied arts and sciences
Dorschel Automotive Group November 2012 - Present
York Furniture Gallery December 2009 - June 2012
Acura of Rochester May 2008 - March 2009
Sutherland Global Services February 2007 - May 2008
Acura of Rochester February 1989 - August 1998
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Research, PowerPoint, Leadership, Training, Photoshop
Education
Ithaca College 1976 — 1980
Bachelor of Arts (B.A.), Economics
Edison Tech. High School 1971 — 1974
Regents Diploma, Drafting/Design Engineering Technologies/Technicians
Poulin Auto Sales September 2014 - Present
Aerotek March 2013 - September 2014
Sutherland Global Services 2009 - 2012
Skills
Workforce Management, Service Delivery, BPO, Call Centers, Customer Service, Transition Management, Payroll, PowerPoint, PeopleSoft, Outsourcing, Team Management, Vendor Management, Graphic Design, Microsoft Office, Microsoft Excel, Contact Centers, Process Management, Graphic Arts, Computer Graphics, Motion Graphics, 3D graphics, Photoshop, Adobe Creative Suite, Adobe Design Programs, Administrative..., Invoicing, Schedules, Appointment Scheduling, Outlook, Film, Office Administration, Office Management, Order Management, Receptionist Duties, Dealer Track, Accounts Payable, Accounts Receivable
Education
ITT Technical Institute-Liverpool 2007 — 2009
Associate's degree, Graphic Design
Davis Security Systems July 2015 - Present
XPO Logistics, Inc. April 2015 - July 2015
Thirty-One Gifts August 2013 - May 2015
Sutherland Global Services January 2015 - April 2015
The Goddard School November 2014 - January 2015
Davis Security Systems April 2012 - November 2014
Ingles Markets November 2007 - March 2012
Walgreens September 2009 - August 2010
Walgreens July 2007 - November 2007
Skills
Microsoft Office, Microsoft Word, Outlook, Customer Service, English, Microsoft Excel, Windows, Photoshop, Research, Teaching, HTML, Public Speaking, PowerPoint, Strategic Planning, Social Media, Training, Teamwork, Leadership, Sales, Data Entry, Customer Satisfaction, Inventory Management, Merchandising
Education
Kennesaw State University 2009 — 2016
Bachelor of Business Administration (BBA), Computer and Information Systems Security/Information Assurance
Diebold November 2010 - Present
Sutherland Global Services April 2009 - October 2010
BJ's Wholesale Club November 2007 - March 2009
Education
Liberty University 2011 — 2014
Bachelor of Science (B.S.), Management Information Systems, General
Liberty University 2009 — 2011
Associate of Science (A.S.), Management Information Systems, General
Monroe Community College 2007 — 2008
Avis Budget Group February 2013 - Present
Sutherland Global Services February 2011 - January 2012
Nolas Salon February 2006 - January 2011
Macy's June 2008 - July 2009
Education
Indiana University South Bend 2009 — 2010
Associate's Degree, Business/Commerce, General
Premier Beauty School 2007 — 2008
Cosmetology, Barber/Styling, and Nail Instructor
Sutherland Global Services April 2014 - Present
Sutherland Global Services May 2013 - April 2014
Walt Disney World June 2009 - April 2011
Education
ITT Technical Institute-Liverpool 2012 — 2014
Associate of Science (A.S.), Network and System Administration/Administrator
Onondaga Community College 2007 — 2009
Associate's degree, Computer Engineering Technology/Technician