Sutherland Global Services
Industry: Company
DescriptionHeadquarters: Pittsford, New York, United States COO: Kannan Sundaresan CEO: Dilip R. Vellodi (1986–) Founder: Dilip R. Vellodi Founded: 1986 Subsidiaries: Nuevora Inc., Adventity Global Services Pvt. Ltd.,
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Sutherland Global Services Employees
Employee
Years
Job
Industry
Adam Rosenfeld Adam Rosenfeld's Sutherland Global Services Experience June 2013 - May 2014
Job Secretary at Latinos de Corazón
Industry Consumer Services
Experience
CEC Entertainment May 2014 - Present
Latinos de Corazón April 2014 - Present
United States Army Reserve February 2012 - Present
Sutherland Global Services June 2013 - May 2014
Geek Squad May 2006 - November 2011
Idea Connection Systems August 2001 - May 2006
Hallam-ICS August 1999 - August 2001
URS Corporation December 1997 - August 1999
US Navy March 1989 - December 1997
Skills
Home Theater, Home Networking, Loss Prevention, Customer Satisfaction, Retail Sales, Customer Service, Computer Repair, Retail, Computer Hardware, Inventory Management, Consumer Electronics, Troubleshooting, Windows 7, Home Automation, Printers, Telecommunications, Technical Support, Program Management, Networking, Windows, Servers, HTML, Performing Arts, IT Operations, Latin Dance
Education
Monroe Community College 2011 — 2013
Associate of Arts and Sciences (AAS), Computer Science
Joseph C. Wilson Magnet High School 1984 — 1988
High School Diploma, Computer Science
CEC Entertainment May 2014 - Present
Latinos de Corazón April 2014 - Present
United States Army Reserve February 2012 - Present
Sutherland Global Services June 2013 - May 2014
Geek Squad May 2006 - November 2011
Idea Connection Systems August 2001 - May 2006
Hallam-ICS August 1999 - August 2001
URS Corporation December 1997 - August 1999
US Navy March 1989 - December 1997
Skills
Home Theater, Home Networking, Loss Prevention, Customer Satisfaction, Retail Sales, Customer Service, Computer Repair, Retail, Computer Hardware, Inventory Management, Consumer Electronics, Troubleshooting, Windows 7, Home Automation, Printers, Telecommunications, Technical Support, Program Management, Networking, Windows, Servers, HTML, Performing Arts, IT Operations, Latin Dance
Education
Monroe Community College 2011 — 2013
Associate of Arts and Sciences (AAS), Computer Science
Joseph C. Wilson Magnet High School 1984 — 1988
High School Diploma, Computer Science
Ashley Reminder Ashley Reminder's Sutherland Global Services Experience August 2014 - Present
Job Project Manager at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services August 2014 - Present
Sutherland Global Services February 2014 - Present
Sutherland Global Services November 2012 - February 2014
Sutherland Global Services November 2010 - November 2012
Sutherland Global Services July 2007 - November 2010
Skills
BPO, Call Centers, Outsourcing, CRM, Account Management, Team Management, Service Delivery, Lead Generation, Workforce Management, Customer Satisfaction, Contact Centers, Vendor Management, Sla, Offshoring, Team Leadership, Business Process..., Employee Engagement, Call Center Development, Management, E-commerce, Customer Experience, Finance, Soft Skills, IT Outsourcing, Avaya, Process Management, Process Improvement, IVR, Shared Services, SLA
Education
Monroe Community College
New York University
University of Rochester
Sutherland Global Services August 2014 - Present
Sutherland Global Services February 2014 - Present
Sutherland Global Services November 2012 - February 2014
Sutherland Global Services November 2010 - November 2012
Sutherland Global Services July 2007 - November 2010
Skills
BPO, Call Centers, Outsourcing, CRM, Account Management, Team Management, Service Delivery, Lead Generation, Workforce Management, Customer Satisfaction, Contact Centers, Vendor Management, Sla, Offshoring, Team Leadership, Business Process..., Employee Engagement, Call Center Development, Management, E-commerce, Customer Experience, Finance, Soft Skills, IT Outsourcing, Avaya, Process Management, Process Improvement, IVR, Shared Services, SLA
Education
Monroe Community College
New York University
University of Rochester
Bradley Coon Bradley Coon's Sutherland Global Services Experience September 2013 - Present
Job District Manager at Sutherland Global Services
Industry Computer Software
Experience
Sutherland Global Services September 2013 - Present
CA Technologies March 2012 - Present
Carlson Restaurants / T.G.I. Friday's March 2010 - August 2011
Sutherland Global Services 2008 - 2009
Skills
Call Center, Salesforce.com, Customer Service, Team Leadership, Customer Satisfaction, Sales, Account Management, B2B, Call Centers, Marketing, Lead Generation, CRM, Sales Process, Training, Management, Coaching, Direct Sales, Customer Experience, Business Development, Leadership, Telecommunications, Team Management, Pre-sales, Virtualization, Cloud Computing, Networking, Enterprise Software, SaaS, Managed Services, Security, Outsourcing, Solution Selling, Vendor Management, Professional Services, Sales Operations
Education
Monroe Community College 2009 — 2010
Information Technology
Sutherland Global Services September 2013 - Present
CA Technologies March 2012 - Present
Carlson Restaurants / T.G.I. Friday's March 2010 - August 2011
Sutherland Global Services 2008 - 2009
Skills
Call Center, Salesforce.com, Customer Service, Team Leadership, Customer Satisfaction, Sales, Account Management, B2B, Call Centers, Marketing, Lead Generation, CRM, Sales Process, Training, Management, Coaching, Direct Sales, Customer Experience, Business Development, Leadership, Telecommunications, Team Management, Pre-sales, Virtualization, Cloud Computing, Networking, Enterprise Software, SaaS, Managed Services, Security, Outsourcing, Solution Selling, Vendor Management, Professional Services, Sales Operations
Education
Monroe Community College 2009 — 2010
Information Technology
Bernard Bradford Jr Bernard Bradford Jr's Sutherland Global Services Experience January 2010 - Present
Job Programming & Development
Industry Program Development
Experience
Sutherland Global Services January 2010 - Present
Skills
Computer Maintenance, Computer Repair, Computer Science, Electronics, Graphic Design, MySQL, Windows 7, Linux
Education
Monroe Community College 2012 — 2014
Associate's degree, Computer Science
Sutherland Global Services January 2010 - Present
Skills
Computer Maintenance, Computer Repair, Computer Science, Electronics, Graphic Design, MySQL, Windows 7, Linux
Education
Monroe Community College 2012 — 2014
Associate's degree, Computer Science
Jennifer Capellupo Jennifer Capellupo's Sutherland Global Services Experience August 2004 - August 2005
Job Customer Support Specialist
Industry Hospital & Health Care
Experience
eHealth Technologies March 2014 - Present
Hampton Inn Webster NY August 2011 - Present
Diamond Advantage, LLC October 2007 - January 2010
IKON Office Solutions October 2005 - February 2007
Sutherland Global Services August 2004 - August 2005
Eastman Kodak Corporation January 1995 - January 2004
Skills
Outlook, Word, Customer Relations, Microsoft Office, Administration, PowerPoint, Cold Calling, Customer Service, Account Management, Problem Solving, Call Center, Customer Satisfaction, Team Building, Vendor Relations, Consultative Selling, Solution Selling, Negotiation, Visio, Telephone Skills, Computer Hardware, Social Networking, Sales Process, B2B, Sales Management, Management, Microsoft Word
Education
Monroe Community College 2010 — 2012
A.S, Liberal Arts and Sciences
Bryant and Stratton College-Rochester New York 1994 — 1996
A.A.S, Microcomputer Systems Management
eHealth Technologies March 2014 - Present
Hampton Inn Webster NY August 2011 - Present
Diamond Advantage, LLC October 2007 - January 2010
IKON Office Solutions October 2005 - February 2007
Sutherland Global Services August 2004 - August 2005
Eastman Kodak Corporation January 1995 - January 2004
Skills
Outlook, Word, Customer Relations, Microsoft Office, Administration, PowerPoint, Cold Calling, Customer Service, Account Management, Problem Solving, Call Center, Customer Satisfaction, Team Building, Vendor Relations, Consultative Selling, Solution Selling, Negotiation, Visio, Telephone Skills, Computer Hardware, Social Networking, Sales Process, B2B, Sales Management, Management, Microsoft Word
Education
Monroe Community College 2010 — 2012
A.S, Liberal Arts and Sciences
Bryant and Stratton College-Rochester New York 1994 — 1996
A.A.S, Microcomputer Systems Management
Ben Husband Ben Husband's Sutherland Global Services Experience February 2010 - June 2010
Job Marketing Analyst at SIGMA Marketing Insights
Industry Market Research
Experience
SIGMA Marketing Insights June 2013 - Present
Adecco Staffing, USA February 2012 - June 2013
Adecco Staffing, USA June 2010 - February 2012
Sutherland Global Services February 2010 - June 2010
Starbucks June 2008 - February 2010
GameStop July 2005 - July 2008
Skills
Recruiting, Human Resources, Applicant Tracking..., Onboarding, Staffing Services, Employee Relations, Contract Recruitment, Temporary Staffing, Sourcing, Talent Acquisition, Interviews, Customer Service, Temporary Placement, Training, Outlook, Microsoft Excel, Microsoft Word, Background Checks, Management, Technical Recruiting, Microsoft Office, Data Entry, PowerPoint, Resume Writing, Tableau, SQL Server Management..., SPSS Modeler
Education
Saint John Fisher College 2007 — 2009
Bachelor of Arts, Mathematics
Monroe Community College 2005 — 2007
Associate of Arts, Liberal Arts
SIGMA Marketing Insights June 2013 - Present
Adecco Staffing, USA February 2012 - June 2013
Adecco Staffing, USA June 2010 - February 2012
Sutherland Global Services February 2010 - June 2010
Starbucks June 2008 - February 2010
GameStop July 2005 - July 2008
Skills
Recruiting, Human Resources, Applicant Tracking..., Onboarding, Staffing Services, Employee Relations, Contract Recruitment, Temporary Staffing, Sourcing, Talent Acquisition, Interviews, Customer Service, Temporary Placement, Training, Outlook, Microsoft Excel, Microsoft Word, Background Checks, Management, Technical Recruiting, Microsoft Office, Data Entry, PowerPoint, Resume Writing, Tableau, SQL Server Management..., SPSS Modeler
Education
Saint John Fisher College 2007 — 2009
Bachelor of Arts, Mathematics
Monroe Community College 2005 — 2007
Associate of Arts, Liberal Arts
Naomi Kelsey Naomi Kelsey's Sutherland Global Services Experience May 2012 - May 2013
Job Senior Instructional Designer at DIRECTV
Industry Professional Training & Coaching
Experience
DIRECTV July 2015 - Present
TeleTech July 2013 - July 2015
Sutherland Global Services May 2012 - May 2013
Sutherland Global Services August 2010 - May 2012
Law Office of Vincent P. Cignarale January 2010 - August 2010
SUNY at Buffalo State January 2007 - January 2010
Skills
Instructional Design, Curriculum Development, Classroom Training, PowerPoint, Communication Training, Training Delivery, Team Management, Coaching, Microsoft Excel, Soft Skills, Customer Satisfaction, Training Needs Analysis, Performance Management, Leadership Development, Organizational..., Customer Experience, Instructor-led Training, Classroom, E-Learning, Employee Training
Education
Buffalo State 2008 — 2010
Master of Arts (MA), English Language and Literature/Letters
Buffalo State 2005 — 2009
Bachelor of Arts (B.A.), English Literature; English Literature
Monroe Community College 2002 — 2006
Associate of Arts and Sciences (A.A.S.), Liberal Arts and Sciences/Liberal Studies
DIRECTV July 2015 - Present
TeleTech July 2013 - July 2015
Sutherland Global Services May 2012 - May 2013
Sutherland Global Services August 2010 - May 2012
Law Office of Vincent P. Cignarale January 2010 - August 2010
SUNY at Buffalo State January 2007 - January 2010
Skills
Instructional Design, Curriculum Development, Classroom Training, PowerPoint, Communication Training, Training Delivery, Team Management, Coaching, Microsoft Excel, Soft Skills, Customer Satisfaction, Training Needs Analysis, Performance Management, Leadership Development, Organizational..., Customer Experience, Instructor-led Training, Classroom, E-Learning, Employee Training
Education
Buffalo State 2008 — 2010
Master of Arts (MA), English Language and Literature/Letters
Buffalo State 2005 — 2009
Bachelor of Arts (B.A.), English Literature; English Literature
Monroe Community College 2002 — 2006
Associate of Arts and Sciences (A.A.S.), Liberal Arts and Sciences/Liberal Studies
Sarah Redman Sarah Redman's Sutherland Global Services Experience May 2011 - October 2011
Job Human and customer services
Industry Telecommunications
Experience
Kelly Services December 2012 - January 2014
Telecomp, Inc. Telefundraising September 2012 - January 2013
United Striping Company, Inc. April 2012 - August 2012
LDA Life and Learning Services April 2010 - April 2012
Elder Care February 2011 - December 2011
Sutherland Global Services May 2011 - October 2011
Sutherland Global Services December 2010 - May 2011
The Center for Disability Rights November 2009 - April 2010
Word of Life Fellowship June 2009 - August 2009
Word of Life Fellowship September 2008 - June 2009
Skills
Life Guard, Housekeeping, Waitress, Customer Service, Troubleshooting, Technical Support, Windows, Fundraising, Cashiering, Cpr Certified, Invoicing, Food Service, Telephone Skills, Data Entry, Microsoft Office, Microsoft Word, PowerPoint, Public Speaking, Leadership Development, QuickBooks, First Aid, Adult CPR, Childcare, Youth Ministry, Phone Etiquette
Education
Roberts Wesleyan College 2012 — 2017
Bachelor of Science (BS), Registered Nursing/Registered Nurse
Monroe Community College 2009 — 2010
Word of Life Bible Institute 2008 — 2009
First Year Bible Program, Bible, Graduated with honors, Magna Cum Laude
Kelly Services December 2012 - January 2014
Telecomp, Inc. Telefundraising September 2012 - January 2013
United Striping Company, Inc. April 2012 - August 2012
LDA Life and Learning Services April 2010 - April 2012
Elder Care February 2011 - December 2011
Sutherland Global Services May 2011 - October 2011
Sutherland Global Services December 2010 - May 2011
The Center for Disability Rights November 2009 - April 2010
Word of Life Fellowship June 2009 - August 2009
Word of Life Fellowship September 2008 - June 2009
Skills
Life Guard, Housekeeping, Waitress, Customer Service, Troubleshooting, Technical Support, Windows, Fundraising, Cashiering, Cpr Certified, Invoicing, Food Service, Telephone Skills, Data Entry, Microsoft Office, Microsoft Word, PowerPoint, Public Speaking, Leadership Development, QuickBooks, First Aid, Adult CPR, Childcare, Youth Ministry, Phone Etiquette
Education
Roberts Wesleyan College 2012 — 2017
Bachelor of Science (BS), Registered Nursing/Registered Nurse
Monroe Community College 2009 — 2010
Word of Life Bible Institute 2008 — 2009
First Year Bible Program, Bible, Graduated with honors, Magna Cum Laude
Eric Picard CPA, CGA, BBA Eric Picard CPA, CGA, BBA's Sutherland Global Services Experience February 2014 - May 2014
Job Je suis à la recherche d'une nouvelle opportunité Newbie websites owner
Industry Accounting
Experience
Support personal tax software « Profile 2014» February 2015 - April 2015
Sutherland Global Services February 2014 - May 2014
Sutherland Global Services January 2013 - April 2013
Fabrication Dimartech September 2012 - September 2012
Industrielle Alliance November 2011 - April 2012
9175-4887 Québec Inc (E-Tronics) October 2010 - March 2011
LES CUISINES TECH PROFAB incorporé January 2010 - June 2010
Services comptables Anic April 2009 - December 2009
Alcor matériaux de toitures incorporé March 2008 - October 2008
Firme comptable Jacques D. Leclerc, C.A. June 2007 - February 2008
Skills
Software, Microsoft Excel, Internet, Energy, E-Learning, Economics, Electronics, Asset Managment, Analytics, Bookkeeping, Books, Employee Benefits, Business, Customer Service, Credit, Coordination, Cost, Financial Risk, Government, General Ledger, Higher Education, Invoicing, IFRS, Key Account Management, Key Performance..., Keyword Research, Litigation, Loans, Microsoft Office, Microsoft Word, Negotiation, Social Networking, Organization, Problem Solving, QuickBooks, Quality Auditing, R&D, Twitter, Video, Windows, XP, YouTube, MS Project, SAP, Asset Management, Payroll, Analysis, Controllership Functions, Qualified Chartered...
Education
Montreal night courses school 2010 — 2011
Beginner, Spanish, None
McGill University 1996 — 1998
Certificate of Proficiency in English, English Language and Literature/Letters, Certificate of Proficiency in English
Université du Québec à Montréal 1990 — 1994
Bachelor by accumulating certificates, Accounting, Bachelor by accumulating certificates
Support personal tax software « Profile 2014» February 2015 - April 2015
Sutherland Global Services February 2014 - May 2014
Sutherland Global Services January 2013 - April 2013
Fabrication Dimartech September 2012 - September 2012
Industrielle Alliance November 2011 - April 2012
9175-4887 Québec Inc (E-Tronics) October 2010 - March 2011
LES CUISINES TECH PROFAB incorporé January 2010 - June 2010
Services comptables Anic April 2009 - December 2009
Alcor matériaux de toitures incorporé March 2008 - October 2008
Firme comptable Jacques D. Leclerc, C.A. June 2007 - February 2008
Skills
Software, Microsoft Excel, Internet, Energy, E-Learning, Economics, Electronics, Asset Managment, Analytics, Bookkeeping, Books, Employee Benefits, Business, Customer Service, Credit, Coordination, Cost, Financial Risk, Government, General Ledger, Higher Education, Invoicing, IFRS, Key Account Management, Key Performance..., Keyword Research, Litigation, Loans, Microsoft Office, Microsoft Word, Negotiation, Social Networking, Organization, Problem Solving, QuickBooks, Quality Auditing, R&D, Twitter, Video, Windows, XP, YouTube, MS Project, SAP, Asset Management, Payroll, Analysis, Controllership Functions, Qualified Chartered...
Education
Montreal night courses school 2010 — 2011
Beginner, Spanish, None
McGill University 1996 — 1998
Certificate of Proficiency in English, English Language and Literature/Letters, Certificate of Proficiency in English
Université du Québec à Montréal 1990 — 1994
Bachelor by accumulating certificates, Accounting, Bachelor by accumulating certificates
John Bloodworth III's Sutherland Global Services Experience January 1998 - January 2002
Job Help Desk Specialist at Placement Strategies, Inc.
Industry Computer Networking
Experience
800 24Support.com July 2015 - Present
Advantage Technical Resourcing August 2010 - Present
J AND C TECHNOLOGIES/J AND C January 2002 - Present
Placement Strategies, Inc. February 2015 - June 2015
ZeroChaos January 2006 - July 2007
LINSPIRE, INC January 2004 - December 2005
Sutherland Global Services January 1998 - January 2002
The Sutherland Group 1998 - 2002
EDS / Toshiba 1996 - 1998
Computer Time Sharing Corporation 1988 - 1990
Skills
Computer Hardware, Troubleshooting, Technical Support, Linux, Networking, Windows, Security, Active Directory, VPN, Windows Server, Customer Service, Microsoft Exchange, Help Desk Support, Databases, Disaster Recovery, Software Documentation, Call Center, Microsoft Certified..., VMware, Virtualization, Servers, Wireless Networking, TCP/IP, Network Security, Data Center, System Administration, Routers, Information Technology, Network Engineering, Operating Systems, Cisco Technologies
Education
Palomar College 2011 — 2012
n/a, Cisco acadmy
San Diego City College 2007 — 2011
N/A, General proficinal development IT Classes
University of the Ozarks 1992 — 2005
Bachelor of Science (BS), Liberal Arts and Sciences/Liberal Studies
University of the Ozarks 1992 — 1996
Bachlors, Liberal Arts and Sciences/Liberal Studies
MiraCosta College 1987 — 1992
Horizon School of Evangelism
800 24Support.com July 2015 - Present
Advantage Technical Resourcing August 2010 - Present
J AND C TECHNOLOGIES/J AND C January 2002 - Present
Placement Strategies, Inc. February 2015 - June 2015
ZeroChaos January 2006 - July 2007
LINSPIRE, INC January 2004 - December 2005
Sutherland Global Services January 1998 - January 2002
The Sutherland Group 1998 - 2002
EDS / Toshiba 1996 - 1998
Computer Time Sharing Corporation 1988 - 1990
Skills
Computer Hardware, Troubleshooting, Technical Support, Linux, Networking, Windows, Security, Active Directory, VPN, Windows Server, Customer Service, Microsoft Exchange, Help Desk Support, Databases, Disaster Recovery, Software Documentation, Call Center, Microsoft Certified..., VMware, Virtualization, Servers, Wireless Networking, TCP/IP, Network Security, Data Center, System Administration, Routers, Information Technology, Network Engineering, Operating Systems, Cisco Technologies
Education
Palomar College 2011 — 2012
n/a, Cisco acadmy
San Diego City College 2007 — 2011
N/A, General proficinal development IT Classes
University of the Ozarks 1992 — 2005
Bachelor of Science (BS), Liberal Arts and Sciences/Liberal Studies
University of the Ozarks 1992 — 1996
Bachlors, Liberal Arts and Sciences/Liberal Studies
MiraCosta College 1987 — 1992
Horizon School of Evangelism
Dianna Pettrone Dianna Pettrone's Sutherland Global Services Experience November 2008 - Present
Job AT&T Account Manager MW Consumer Relations at Sutherland Global Services
Industry Telecommunications
Experience
Sutherland Global Services November 2008 - Present
Sutherland Global Services May 2008 - Present
Adobe Systems February 2008 - May 2008
Education
Monroe Community College 2005 — 2007
Hospitality Management, Business related coursework
Sutherland Global Services November 2008 - Present
Sutherland Global Services May 2008 - Present
Adobe Systems February 2008 - May 2008
Education
Monroe Community College 2005 — 2007
Hospitality Management, Business related coursework
Poorna Chandrika Poorna Chandrika's Sutherland Global Services Experience May 2007 - August 2008
Job Technical Recruiter at Priamba Soft
Industry Information Technology and Services
Experience
Priamba Soft June 2014 - Present
Magnes Management Consultants Pvt. Ltd. January 2014 - April 2014
Sutherland Global Services May 2007 - August 2008
Skills
Positive Attitude, Coordination, Business Networking, Persuasion, Client Prospecting, Public Relations, Market Research, Writing, Closing Business, New Client Prospecting, Tactical Sales Planning, Overcoming Challenges, Territory Account..., Marketing Management, Business Meetings, Customer relationship..., Microsoft Office, Team Management, MIS, Information Systems, Software, Performance Appraisal, CRM, Business Development, Sourcing, Personnel Management, Management, Consulting, Performance Management, Screening, Vendor Management, IT Recruitment, Technical Recruiting, Talent Acquisition, Benefits Negotiation, Employee Engagement
Education
Fatima College 2004 — 2007
Bachelor of Arts (BA), English
Sri Aurobindo Mira Matric Hr Sec Schol 1998 — 2004
Madurai Kamaraj University
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General
Madurai Kamaraj University
Master of Arts (M.A.), English Literature (British and Commonwealth)
Priamba Soft June 2014 - Present
Magnes Management Consultants Pvt. Ltd. January 2014 - April 2014
Sutherland Global Services May 2007 - August 2008
Skills
Positive Attitude, Coordination, Business Networking, Persuasion, Client Prospecting, Public Relations, Market Research, Writing, Closing Business, New Client Prospecting, Tactical Sales Planning, Overcoming Challenges, Territory Account..., Marketing Management, Business Meetings, Customer relationship..., Microsoft Office, Team Management, MIS, Information Systems, Software, Performance Appraisal, CRM, Business Development, Sourcing, Personnel Management, Management, Consulting, Performance Management, Screening, Vendor Management, IT Recruitment, Technical Recruiting, Talent Acquisition, Benefits Negotiation, Employee Engagement
Education
Fatima College 2004 — 2007
Bachelor of Arts (BA), English
Sri Aurobindo Mira Matric Hr Sec Schol 1998 — 2004
Madurai Kamaraj University
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General
Madurai Kamaraj University
Master of Arts (M.A.), English Literature (British and Commonwealth)
Donyell Smith Donyell Smith's Sutherland Global Services Experience October 2009 - October 2010
Job Temporary Program Assistant at The MOCHA Center
Industry Consumer Services
Experience
The MOCHA Center April 2015 - Present
The MOCHA Center November 2014 - November 2014
Ashley Stewart October 2013 - October 2014
Sutherland Global Services October 2009 - October 2010
The Employment Store September 2009 - February 2010
Dial America Marketing February 2009 - October 2009
Kohl's Department Stores April 2007 - May 2008
Lane January 2006 - April 2007
The Bon Ton Stores Inc. July 2004 - February 2005
RCB & Associates Management Enterprises (frontier Field seasonal) April 2003 - August 2003
Skills
Sales Process, Maintainance, Retail Sales Experience, Telecommunications, Customer Service, Community Outreach, Call Centers, Retail, Leadership, Training, Coaching, Management, Sales, Team Building, Marketing, Public Speaking, Event Planning, Strategic Planning, Social Networking, PowerPoint
Education
Monroe Community College 2008 — 2009
Associate of Arts and Sciences (A.A.S.), Massage Therapy/Therapeutic Massage, 3.60
Monroe Community College 2004 — 2008
Associate of Science (A.S.), Liberal Arts and Sciences/Liberal Studies
The MOCHA Center April 2015 - Present
The MOCHA Center November 2014 - November 2014
Ashley Stewart October 2013 - October 2014
Sutherland Global Services October 2009 - October 2010
The Employment Store September 2009 - February 2010
Dial America Marketing February 2009 - October 2009
Kohl's Department Stores April 2007 - May 2008
Lane January 2006 - April 2007
The Bon Ton Stores Inc. July 2004 - February 2005
RCB & Associates Management Enterprises (frontier Field seasonal) April 2003 - August 2003
Skills
Sales Process, Maintainance, Retail Sales Experience, Telecommunications, Customer Service, Community Outreach, Call Centers, Retail, Leadership, Training, Coaching, Management, Sales, Team Building, Marketing, Public Speaking, Event Planning, Strategic Planning, Social Networking, PowerPoint
Education
Monroe Community College 2008 — 2009
Associate of Arts and Sciences (A.A.S.), Massage Therapy/Therapeutic Massage, 3.60
Monroe Community College 2004 — 2008
Associate of Science (A.S.), Liberal Arts and Sciences/Liberal Studies
Brandon Barend Brandon Barend's Sutherland Global Services Experience April 2012 - Present
Job Account Manager at Sutherland Global Services
Industry Telecommunications
Experience
Sutherland Global Services April 2012 - Present
Sutherland Global Services February 2011 - April 2012
Sutherland Global Services January 2006 - February 2011
Skills
BPO, Call Centers, Outsourcing, Team Management, Service Delivery, Customer Experience, Management, Sales, Customer Service, Telemarketing, Talent Acquisition, Transition Management, Sales Process, Direct Sales, Team Leadership, Performance Management, Telecommunications, Managed Services, Offshoring, B2B, Contact Centers, Account Management, CRM, Customer Satisfaction
Education
Monroe Community College
Sutherland Global Services April 2012 - Present
Sutherland Global Services February 2011 - April 2012
Sutherland Global Services January 2006 - February 2011
Skills
BPO, Call Centers, Outsourcing, Team Management, Service Delivery, Customer Experience, Management, Sales, Customer Service, Telemarketing, Talent Acquisition, Transition Management, Sales Process, Direct Sales, Team Leadership, Performance Management, Telecommunications, Managed Services, Offshoring, B2B, Contact Centers, Account Management, CRM, Customer Satisfaction
Education
Monroe Community College
Padmanaban Lakshmisankar Padmanaban Lakshmisankar's Sutherland Global Services Experience April 2010 - July 2011
Job Environments
Industry Information Technology and Services
Experience
Hexaware Technologies July 2011 - Present
Sutherland Global Services April 2010 - July 2011
IBM May 2009 - March 2010
CSS Corp September 2003 - May 2009
Skills
End User Computing, CMMI Level 5, Environment Management, Microsoft Office, Data Center Operations, Center of Excellence, Project Management, Pre-sales
Education
Manonmaniam Sundaranar University 1999 — 2002
Master of Computer Applications (M.C.A.), Computer Science
Kendriya Vidyalaya
Hexaware Technologies July 2011 - Present
Sutherland Global Services April 2010 - July 2011
IBM May 2009 - March 2010
CSS Corp September 2003 - May 2009
Skills
End User Computing, CMMI Level 5, Environment Management, Microsoft Office, Data Center Operations, Center of Excellence, Project Management, Pre-sales
Education
Manonmaniam Sundaranar University 1999 — 2002
Master of Computer Applications (M.C.A.), Computer Science
Kendriya Vidyalaya
Andrew Schwittek Andrew Schwittek's Sutherland Global Services Experience December 2011 - March 2013
Job Experienced Customer Support and Technical Support Represenitive
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services December 2011 - March 2013
ETS Staffing June 2005 - August 2005
BJ's Wholesale Club October 2004 - December 2004
Skills
Multi Tasking, Technical Support, Non Linear Thinking, Highly personable, Analytical Mind, Thoughtful, Leadership, Multi Pronged Support
Education
Nazareth College of Rochester 2007 — 2009
Bachelor of Arts (B.A.), Philosophy and Religious Studies, Final GPA 3.3
Monroe Community College 2005 — 2007
Associate's degree, Liberal Arts and Sciences/Liberal Studies, Final GPA 3.4
Sutherland Global Services December 2011 - March 2013
ETS Staffing June 2005 - August 2005
BJ's Wholesale Club October 2004 - December 2004
Skills
Multi Tasking, Technical Support, Non Linear Thinking, Highly personable, Analytical Mind, Thoughtful, Leadership, Multi Pronged Support
Education
Nazareth College of Rochester 2007 — 2009
Bachelor of Arts (B.A.), Philosophy and Religious Studies, Final GPA 3.3
Monroe Community College 2005 — 2007
Associate's degree, Liberal Arts and Sciences/Liberal Studies, Final GPA 3.4
Anthony Mundorff Anthony Mundorff's Sutherland Global Services Experience 2009 - 2011
Job Machine Operator/Sheet Metal Fabricator
Industry Machinery
Experience
CLAD Industries, LLC June 2015 - July 2015
Xerox May 2015 - June 2015
The Cheesecake Factory October 2012 - May 2015
Xerox 2011 - 2012
Sutherland Global Services 2009 - 2011
The NorthField Food &Drink 2008 - 2009
Skills
Time Management, Training, Sales, Process Scheduler, Customer Service, Management, Microsoft Excel, Employee Training, Call Centers, Team Building, Team Leadership, Hospitality, Restaurants, Marketing, Social Media Marketing, Social Networking, Social Media, Customer Satisfaction, Microsoft Office, Microsoft Word, Strategic Planning, Leadership
Education
Monroe Community College 2007 — 2007
2007, Liberal Arts and Sciences/Liberal Studies
West irondequoit high school 1997 — 2001
Diploma
CLAD Industries, LLC June 2015 - July 2015
Xerox May 2015 - June 2015
The Cheesecake Factory October 2012 - May 2015
Xerox 2011 - 2012
Sutherland Global Services 2009 - 2011
The NorthField Food &Drink 2008 - 2009
Skills
Time Management, Training, Sales, Process Scheduler, Customer Service, Management, Microsoft Excel, Employee Training, Call Centers, Team Building, Team Leadership, Hospitality, Restaurants, Marketing, Social Media Marketing, Social Networking, Social Media, Customer Satisfaction, Microsoft Office, Microsoft Word, Strategic Planning, Leadership
Education
Monroe Community College 2007 — 2007
2007, Liberal Arts and Sciences/Liberal Studies
West irondequoit high school 1997 — 2001
Diploma
Jeff Jacobson Jeff Jacobson's Sutherland Global Services Experience May 2013 - March 2014
Job VP Finance at RES Exhibit Services
Industry Marketing and Advertising
Experience
RES Exhibit Services August 2014 - Present
Sutherland Global Services May 2013 - March 2014
Serco April 2007 - March 2013
Affiliated Computer Services October 2006 - April 2007
Affiliated Computer Services April 2004 - October 2006
etravelexperts February 2001 - April 2004
Skills
Outsourcing, Leadership, CRM, Vendor Management, BPO, Business Development, Strategy, Sales, Process Improvement, Customer Service, Call Centers, Forecasting, Business Analysis, Financial Analysis, Financial Reporting, Business Process..., Strategic Planning, Change Management, Budgets, Accounting, Finance, Modeling, Creative Solutions, Dedication to..., Payroll, Accounts Payable, Accounts Receivable, Treasury, Business Process..., Offshoring, Analysis, Contract Negotiation, Financial Modeling, Shared Services, Operations Management
Education
Minnesota State University, Mankato 1995 — 2000
BS, Double Major - General Business Management and Human Resources Management
RES Exhibit Services August 2014 - Present
Sutherland Global Services May 2013 - March 2014
Serco April 2007 - March 2013
Affiliated Computer Services October 2006 - April 2007
Affiliated Computer Services April 2004 - October 2006
etravelexperts February 2001 - April 2004
Skills
Outsourcing, Leadership, CRM, Vendor Management, BPO, Business Development, Strategy, Sales, Process Improvement, Customer Service, Call Centers, Forecasting, Business Analysis, Financial Analysis, Financial Reporting, Business Process..., Strategic Planning, Change Management, Budgets, Accounting, Finance, Modeling, Creative Solutions, Dedication to..., Payroll, Accounts Payable, Accounts Receivable, Treasury, Business Process..., Offshoring, Analysis, Contract Negotiation, Financial Modeling, Shared Services, Operations Management
Education
Minnesota State University, Mankato 1995 — 2000
BS, Double Major - General Business Management and Human Resources Management
Jarod Salton Jarod Salton's Sutherland Global Services Experience March 2012 - November 2012
Job Marketing Strategist
Industry Marketing and Advertising
Experience
Gannett September 2014 - Present
Gannett July 2013 - August 2014
Londes Digital Marketing, LLC April 2013 - May 2013
Sutherland Global Services March 2012 - November 2012
OUTspoken May 2011 - May 2012
Skills
Google Analytics, Google Adwords, SEO, Writing, Photoshop, Illustrator, InDesign, HTML, Social Media, Copywriting, SEO copywriting, Advertising, Marketing Communications, Digital Marketing, Marketing, Editing, Social Media Marketing, Facebook, Email Marketing, Social Networking, Sales
Education
Rochester Institute of Technology 2010 — 2012
Bachelor of Science (B.S.), Advertising & Public Relations
Mohawk Valley Community College 2008 — 2010
Associate of Arts and Sciences (A.A.S.), Media Marketing & Management
Gannett September 2014 - Present
Gannett July 2013 - August 2014
Londes Digital Marketing, LLC April 2013 - May 2013
Sutherland Global Services March 2012 - November 2012
OUTspoken May 2011 - May 2012
Skills
Google Analytics, Google Adwords, SEO, Writing, Photoshop, Illustrator, InDesign, HTML, Social Media, Copywriting, SEO copywriting, Advertising, Marketing Communications, Digital Marketing, Marketing, Editing, Social Media Marketing, Facebook, Email Marketing, Social Networking, Sales
Education
Rochester Institute of Technology 2010 — 2012
Bachelor of Science (B.S.), Advertising & Public Relations
Mohawk Valley Community College 2008 — 2010
Associate of Arts and Sciences (A.A.S.), Media Marketing & Management
Alyshia-Mae McElroy's Sutherland Global Services Experience December 2012 - January 2015
Job Customer Service Advocate at Verizon Wireless
Industry Consumer Services
Experience
Verizon Wireless January 2015 - Present
Sutherland Global Services December 2012 - January 2015
Piercing Pagoda August 2011 - November 2012
Seabreeze Amusement Park May 2008 - September 2012
Dollar General September 2010 - December 2010
Skills
Microsoft Office, Cpr Certified, Customer Service, Childcare, Special Needs, People-oriented, Dependable Team Player
Education
SUNY Brockport 2012 — 2014
Bachelor's degree, Broadcast Journalism
Monroe Community College 2010 — 2012
Associate's degree, Communications/Journalism
Verizon Wireless January 2015 - Present
Sutherland Global Services December 2012 - January 2015
Piercing Pagoda August 2011 - November 2012
Seabreeze Amusement Park May 2008 - September 2012
Dollar General September 2010 - December 2010
Skills
Microsoft Office, Cpr Certified, Customer Service, Childcare, Special Needs, People-oriented, Dependable Team Player
Education
SUNY Brockport 2012 — 2014
Bachelor's degree, Broadcast Journalism
Monroe Community College 2010 — 2012
Associate's degree, Communications/Journalism
Jason Pirro Jason Pirro's Sutherland Global Services Experience June 2013 - June 2014
Job Technical Support Agent at Sutherland Global Services
Industry Computer Networking
Experience
Aspen Dental Management, Inc. (ADMI) July 2014 - Present
Looking to be an asset to your team! March 2013 - Present
Sutherland Global Services June 2013 - June 2014
Next Generation Vending and Food Service October 2010 - January 2013
Greenleaf Cabinetmakers June 2010 - October 2010
ManpowerGroup February 2010 - June 2010
Skills
CompTIA Network+..., Solidworks 3D, AutoCAD v.2005, CompTIA IT Fundamentals..., Microsoft Office, Windows XP, Windows, Windows 7, Troubleshooting, Close Attention to...
Education
Mohawk Valley Community College
Certification, CompTIA Network+
Mohawk Valley Community College
Certification, CompTIA IT Fundamentals
Aspen Dental Management, Inc. (ADMI) July 2014 - Present
Looking to be an asset to your team! March 2013 - Present
Sutherland Global Services June 2013 - June 2014
Next Generation Vending and Food Service October 2010 - January 2013
Greenleaf Cabinetmakers June 2010 - October 2010
ManpowerGroup February 2010 - June 2010
Skills
CompTIA Network+..., Solidworks 3D, AutoCAD v.2005, CompTIA IT Fundamentals..., Microsoft Office, Windows XP, Windows, Windows 7, Troubleshooting, Close Attention to...
Education
Mohawk Valley Community College
Certification, CompTIA Network+
Mohawk Valley Community College
Certification, CompTIA IT Fundamentals
Rick Vernetti Rick Vernetti's Sutherland Global Services Experience 2004 - 2006
Job National Account Manager Voice & Data Services at EarthLink
Industry Telecommunications
Experience
Gafachi Telecom April 2015 - May 2015
L-3 Communcations, GCS Division 2006 - 2014
Sutherland Global Services 2004 - 2006
Eastman Kodak 1997 - 2004
Apollo Tool & Die Inc 1996 - 1997
Skills
Telecommunications, Business Development, Broadband, Managed Services, New Business Development, Product Management, Program Management, Sales Management, Solution Selling, Team Leadership, VoIP, Wireless, Customer Satisfaction, Account Management, Management, Sales, Customer Service
Education
Monroe Community College 1993 — 1995
Accounting and Business/Management
EastRidge High School 1989 — 1993
Regents Diploma
Gafachi Telecom April 2015 - May 2015
L-3 Communcations, GCS Division 2006 - 2014
Sutherland Global Services 2004 - 2006
Eastman Kodak 1997 - 2004
Apollo Tool & Die Inc 1996 - 1997
Skills
Telecommunications, Business Development, Broadband, Managed Services, New Business Development, Product Management, Program Management, Sales Management, Solution Selling, Team Leadership, VoIP, Wireless, Customer Satisfaction, Account Management, Management, Sales, Customer Service
Education
Monroe Community College 1993 — 1995
Accounting and Business/Management
EastRidge High School 1989 — 1993
Regents Diploma
Dakota Allan Dakota Allan's Sutherland Global Services Experience 2010 - 2011
Job Senior Sales Representative at Metromile Hiring in Tempe!
Industry Insurance
Experience
Metromile August 2015 - Present
Zenefits April 2015 - August 2015
Paychex February 2014 - April 2015
First Niagara Bank July 2013 - January 2014
TC Hooligan's Bar & Grill July 2012 - January 2014
Sutherland Global Services 2010 - 2011
Wegmans Food Markets August 2006 - August 2010
Skills
Sales, Customer Service, Financial Analysis, Communication, Networking, Microsoft Office, Microsoft Excel, Customer Satisfaction, Leadership, Business Ethics, Public Speaking, Outlook, Human Resources, Payroll, Salesforce.com, SaaS, Health Insurance, Employee Benefits, Time Management, Social Networking, PowerPoint, Marketing, Social Media, Teamwork
Education
State University of New York College at Brockport 2011 — 2013
Bachelor of Science (BS), Finance, 3.7+
Monroe Community College 2008 — 2010
Associate of Science (A.S.), Liberal Arts and Sciences/Liberal Studies
Metromile August 2015 - Present
Zenefits April 2015 - August 2015
Paychex February 2014 - April 2015
First Niagara Bank July 2013 - January 2014
TC Hooligan's Bar & Grill July 2012 - January 2014
Sutherland Global Services 2010 - 2011
Wegmans Food Markets August 2006 - August 2010
Skills
Sales, Customer Service, Financial Analysis, Communication, Networking, Microsoft Office, Microsoft Excel, Customer Satisfaction, Leadership, Business Ethics, Public Speaking, Outlook, Human Resources, Payroll, Salesforce.com, SaaS, Health Insurance, Employee Benefits, Time Management, Social Networking, PowerPoint, Marketing, Social Media, Teamwork
Education
State University of New York College at Brockport 2011 — 2013
Bachelor of Science (BS), Finance, 3.7+
Monroe Community College 2008 — 2010
Associate of Science (A.S.), Liberal Arts and Sciences/Liberal Studies
Sanjay Menon's Sutherland Global Services Experience January 2010 - April 2010
Job Technology Specialist at Litmus7 Systems Consulting
Industry Information Technology and Services
Experience
Litmus7 Systems Consulting January 2012 - Present
Wipro Technologies April 2010 - January 2012
Sutherland Global Services January 2010 - April 2010
Skills
ATG Commerce, Java Enterprise Edition, Java, JSP, Servlets, Web Services, JBoss Application Server, Tomcat, SOA, Struts, Android, IBM Websphere Commerce, Hibernate, Core Java, Agile Methodologies, XML, Endeca, Mule ESB, Splunk
Education
Mahatma Gandhi University 2005 — 2009
B.Tech, Computer Science
Litmus7 Systems Consulting January 2012 - Present
Wipro Technologies April 2010 - January 2012
Sutherland Global Services January 2010 - April 2010
Skills
ATG Commerce, Java Enterprise Edition, Java, JSP, Servlets, Web Services, JBoss Application Server, Tomcat, SOA, Struts, Android, IBM Websphere Commerce, Hibernate, Core Java, Agile Methodologies, XML, Endeca, Mule ESB, Splunk
Education
Mahatma Gandhi University 2005 — 2009
B.Tech, Computer Science
Katie Brown, PMP Katie Brown, PMP's Sutherland Global Services Experience 2002 - 2004
Job Account Director, Salesforce
Industry Information Technology and Services
Experience
Appirio January 2015 - Present
Appirio April 2013 - January 2015
Appirio April 2011 - April 2013
Xerox January 2010 - March 2011
Xerox Global Services January 2010 - July 2010
SIGMA Marketing Group October 2007 - December 2009
Microtech Information Systems, Inc 2004 - 2007
Sutherland Global Services 2002 - 2004
Skills
CRM, Project Management, Certified Project..., Database Admin, Project Planning, Business Intelligence, Marketing, Visio, Software Development, Requirements Gathering, Data Modeling, Budgets, Business Analysis, Databases, Management, Data Warehousing, Software Project..., Business Process, Leadership, Project Portfolio..., Integration, Solution Architecture, SaaS, Analytics, Strategy, SDLC, Cloud Computing, Business Development, Testing, Web Services, PMO, Vendor Management, Six Sigma, Business Process..., Enterprise Software, IT Strategy, Requirements Analysis, Professional Services, Enterprise Architecture, Agile Methodologies, Agile Project Management, Business Requirements
Education
Villanova University 2007 — 2007
Master Certificate of Applied Project Managment, Project Management
Oxford University 2002 — 2002
Econometrics
State University of New York College at Geneseo 1999 — 2001
B.A, Economics
Monroe Community College 1998 — 1999
AS, Liberal Arts
Appirio January 2015 - Present
Appirio April 2013 - January 2015
Appirio April 2011 - April 2013
Xerox January 2010 - March 2011
Xerox Global Services January 2010 - July 2010
SIGMA Marketing Group October 2007 - December 2009
Microtech Information Systems, Inc 2004 - 2007
Sutherland Global Services 2002 - 2004
Skills
CRM, Project Management, Certified Project..., Database Admin, Project Planning, Business Intelligence, Marketing, Visio, Software Development, Requirements Gathering, Data Modeling, Budgets, Business Analysis, Databases, Management, Data Warehousing, Software Project..., Business Process, Leadership, Project Portfolio..., Integration, Solution Architecture, SaaS, Analytics, Strategy, SDLC, Cloud Computing, Business Development, Testing, Web Services, PMO, Vendor Management, Six Sigma, Business Process..., Enterprise Software, IT Strategy, Requirements Analysis, Professional Services, Enterprise Architecture, Agile Methodologies, Agile Project Management, Business Requirements
Education
Villanova University 2007 — 2007
Master Certificate of Applied Project Managment, Project Management
Oxford University 2002 — 2002
Econometrics
State University of New York College at Geneseo 1999 — 2001
B.A, Economics
Monroe Community College 1998 — 1999
AS, Liberal Arts
Bill Newcomb Bill Newcomb's Sutherland Global Services Experience February 2015 - March 2015
Job Linux System Administrator at HCL Technologies
Industry Computer Networking
Experience
Sutherland Global Services February 2015 - March 2015
Seeking New Opportunities - IT Profession December 2013 - January 2015
Hewlett Packard Enterprise Services November 2003 - November 2013
Hewlett-Packard March 2002 - October 2003
Hewlett-Packard January 1999 - February 2002
Xerox June 1998 - December 1998
Tenneco Packaging August 1997 - May 1998
Maxcomp Computers June 1995 - July 1997
Skills
Solaris, Servers, System Administration, Operating Systems, Hardware, Data Center, Unix, Troubleshooting, Veritas Volume Manager, ITIL, Remote Troubleshooting, Customer Satisfaction, Service Delivery, Customer Support, Linux System..., Red Hat Linux, Unix Shell Scripting, Netbackup, Veritas Cluster Server, VMware ESX, Sun, Sun Cluster, Tape Libraries, Ubuntu, AIX Administration, NetBackup
Education
Monroe Community College 1993 — 1995
Associate of Arts and Sciences (AAS), Computer Technology/Computer Systems Technology
Sutherland Global Services February 2015 - March 2015
Seeking New Opportunities - IT Profession December 2013 - January 2015
Hewlett Packard Enterprise Services November 2003 - November 2013
Hewlett-Packard March 2002 - October 2003
Hewlett-Packard January 1999 - February 2002
Xerox June 1998 - December 1998
Tenneco Packaging August 1997 - May 1998
Maxcomp Computers June 1995 - July 1997
Skills
Solaris, Servers, System Administration, Operating Systems, Hardware, Data Center, Unix, Troubleshooting, Veritas Volume Manager, ITIL, Remote Troubleshooting, Customer Satisfaction, Service Delivery, Customer Support, Linux System..., Red Hat Linux, Unix Shell Scripting, Netbackup, Veritas Cluster Server, VMware ESX, Sun, Sun Cluster, Tape Libraries, Ubuntu, AIX Administration, NetBackup
Education
Monroe Community College 1993 — 1995
Associate of Arts and Sciences (AAS), Computer Technology/Computer Systems Technology
David J. Carney David J. Carney's Sutherland Global Services Experience December 2008 - January 2009
Job Maintance Technician at Morgan Communities
Industry Computer Software
Experience
JNCS November 2014 - August 2015
Morgan Communities/Properties 2012 - 2014
Best Buy 2010 - 2011
Private Label November 2007 - April 2009
Sutherland Global Services December 2008 - January 2009
Tec Glass, Inc. April 2007 - November 2008
Spinergy May 2005 - March 2006
Skills
Help Desk Support, Computer Hardware, Windows Vista, Google Apps, Windows 7, Technical Support, Windows XP, Computer Repair, Laptops, Computer Maintenance, Customer Service, Hardware, Management, Microsoft Office, Networking, Software Installation, Troubleshooting, Windows
Education
Monroe Community College 1994 — 1995
Computer Science
Wayne Central High School 1988 — 1991
Regents Deploma, Everything
JNCS November 2014 - August 2015
Morgan Communities/Properties 2012 - 2014
Best Buy 2010 - 2011
Private Label November 2007 - April 2009
Sutherland Global Services December 2008 - January 2009
Tec Glass, Inc. April 2007 - November 2008
Spinergy May 2005 - March 2006
Skills
Help Desk Support, Computer Hardware, Windows Vista, Google Apps, Windows 7, Technical Support, Windows XP, Computer Repair, Laptops, Computer Maintenance, Customer Service, Hardware, Management, Microsoft Office, Networking, Software Installation, Troubleshooting, Windows
Education
Monroe Community College 1994 — 1995
Computer Science
Wayne Central High School 1988 — 1991
Regents Deploma, Everything
Derrell Jackson Derrell Jackson's Sutherland Global Services Experience May 2011 - October 2012
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Xerox 2013 - 2014
Sutherland Global Services May 2011 - October 2012
Wegmans Food Markets March 2009 - August 2010
Footation, USA May 2007 - August 2008
Skills
Customer Service, Microsoft Office, Social Media, Customer Satisfaction, Customer Retention, Customer Support, Management, Photoshop, Strategic Planning, Store Management, Employee Training, Sales Management, Direct Sales, Staff Supervision, VoIP, Visual Studio, Visual Arts, Visual Communication, Marketing Communications, Interior Design, Storage, Stock Management, Elementary Education, Cellular Communications, Intercollegiate...
Education
State University of New York College at Buffalo 2011 — 2013
Bachelor of Arts (B.A.), Fine and Studio Arts
Monroe Community College 2008 — 2013
Xerox 2013 - 2014
Sutherland Global Services May 2011 - October 2012
Wegmans Food Markets March 2009 - August 2010
Footation, USA May 2007 - August 2008
Skills
Customer Service, Microsoft Office, Social Media, Customer Satisfaction, Customer Retention, Customer Support, Management, Photoshop, Strategic Planning, Store Management, Employee Training, Sales Management, Direct Sales, Staff Supervision, VoIP, Visual Studio, Visual Arts, Visual Communication, Marketing Communications, Interior Design, Storage, Stock Management, Elementary Education, Cellular Communications, Intercollegiate...
Education
State University of New York College at Buffalo 2011 — 2013
Bachelor of Arts (B.A.), Fine and Studio Arts
Monroe Community College 2008 — 2013
Salvatore Ferrauilo Salvatore Ferrauilo's Sutherland Global Services Experience June 2007 - August 2008
Job Account Manager at ShoreTel
Industry Telecommunications
Experience
ShoreTel August 2014 - Present
ShoreTel March 2013 - April 2014
Callfinity July 2010 - March 2011
5LINX Enterprises Inc November 2008 - July 2010
National Security Company July 2006 - November 2008
Sutherland Global Services June 2007 - August 2008
Telecomp Inc December 2004 - June 2007
Skills
Telecommunications, Salesforce.com, Contact Centers, Customer Retention, Troubleshooting, VoIP, Management, Retention Management, Call Centers, Sales Process, Customer Service, Sales, Cold Calling, Microsoft Office, Customer Satisfaction, Customer Engagement, Customer Advocacy, Account Management, Security, Technical Support, Team Leadership, Solution Selling, CRM
Education
Monroe Community College
ShoreTel August 2014 - Present
ShoreTel March 2013 - April 2014
Callfinity July 2010 - March 2011
5LINX Enterprises Inc November 2008 - July 2010
National Security Company July 2006 - November 2008
Sutherland Global Services June 2007 - August 2008
Telecomp Inc December 2004 - June 2007
Skills
Telecommunications, Salesforce.com, Contact Centers, Customer Retention, Troubleshooting, VoIP, Management, Retention Management, Call Centers, Sales Process, Customer Service, Sales, Cold Calling, Microsoft Office, Customer Satisfaction, Customer Engagement, Customer Advocacy, Account Management, Security, Technical Support, Team Leadership, Solution Selling, CRM
Education
Monroe Community College
Kevin P. Cushing's Sutherland Global Services Experience 2014 - Present
Job Senior Director Research at Sutherland Global Services
Industry Financial Services
Experience
Sutherland Global Services 2014 - Present
Hedgeye Risk Management, LLC 2012 - 2014
MF Global 2009 - December 2011
RAGE Frameworks Inc. 2008 - 2009
Wedbush Morgan Securities 2006 - 2008
Prudential Financial 2001 - 2006
ING 1999 - 2001
Monness Crespi Hardt & Co, Inc 1996 - 1999
Skills
Equities, Hedge Funds, Management, Investments, Financial Services, Asset Management, Equity Research, Capital Markets, Trading, Customer Service, Mutual Funds, Investment Banking, Fixed Income, Portfolio Management, Securities, Financial Markets, Options, Electronic Trading, Asset Allocation, Investment Strategies, Investment Management, Equity Trading, FINRA, Valuation, Institutional, Customer Relations, Team Building, Asset Managment, Series 65, Business Development, Financial Modeling, Leadership, Analysis, Financial Analysis, Analytics, Finance, Marketing, Private Equity, Strategy, Risk Management
Education
Marist College
BA, Communications
St. Pius X
Sutherland Global Services 2014 - Present
Hedgeye Risk Management, LLC 2012 - 2014
MF Global 2009 - December 2011
RAGE Frameworks Inc. 2008 - 2009
Wedbush Morgan Securities 2006 - 2008
Prudential Financial 2001 - 2006
ING 1999 - 2001
Monness Crespi Hardt & Co, Inc 1996 - 1999
Skills
Equities, Hedge Funds, Management, Investments, Financial Services, Asset Management, Equity Research, Capital Markets, Trading, Customer Service, Mutual Funds, Investment Banking, Fixed Income, Portfolio Management, Securities, Financial Markets, Options, Electronic Trading, Asset Allocation, Investment Strategies, Investment Management, Equity Trading, FINRA, Valuation, Institutional, Customer Relations, Team Building, Asset Managment, Series 65, Business Development, Financial Modeling, Leadership, Analysis, Financial Analysis, Analytics, Finance, Marketing, Private Equity, Strategy, Risk Management
Education
Marist College
BA, Communications
St. Pius X
Stephen Popoloski Stephen Popoloski's Sutherland Global Services Experience December 2012 - August 2013
Job Senior Group Sales Representative & Account Manager at Binghamton Senators
Industry Sports
Experience
Binghamton Senators May 2014 - Present
Mets 101 at Sports Media 101 April 2012 - Present
Binghamton Senators August 2013 - May 2014
Sutherland Global Services December 2012 - August 2013
SUNY Brockport August 2012 - August 2013
The Zone at Blue Cross Arena August 2011 - July 2013
Sutherland Global Services July 2012 - December 2012
Rochester Americans September 2010 - August 2011
Rochester Knighthawks September 2010 - June 2011
Sussex Skyhawks Professional Baseball May 2010 - August 2010
Skills
PowerPoint, Ticket Sales, Microsoft Excel, Sports Management, Access, Customer Service, Marketing, Retail, Sales, Blogging, Facebook, Time Management, Event Planning, Social Networking, Social Media, Microsoft Office, Sports Marketing, Event Management, Public Speaking, Sports
Education
State University of New York College at Brockport 2008 — 2012
Bachelor of Science (B.S.), Marketing
Mohawk Valley Community College 2006 — 2008
Associate of Science (A.S.), General Studies
Binghamton Senators May 2014 - Present
Mets 101 at Sports Media 101 April 2012 - Present
Binghamton Senators August 2013 - May 2014
Sutherland Global Services December 2012 - August 2013
SUNY Brockport August 2012 - August 2013
The Zone at Blue Cross Arena August 2011 - July 2013
Sutherland Global Services July 2012 - December 2012
Rochester Americans September 2010 - August 2011
Rochester Knighthawks September 2010 - June 2011
Sussex Skyhawks Professional Baseball May 2010 - August 2010
Skills
PowerPoint, Ticket Sales, Microsoft Excel, Sports Management, Access, Customer Service, Marketing, Retail, Sales, Blogging, Facebook, Time Management, Event Planning, Social Networking, Social Media, Microsoft Office, Sports Marketing, Event Management, Public Speaking, Sports
Education
State University of New York College at Brockport 2008 — 2012
Bachelor of Science (B.S.), Marketing
Mohawk Valley Community College 2006 — 2008
Associate of Science (A.S.), General Studies
Andre'a Randle Andre'a Randle's Sutherland Global Services Experience August 1996 - June 2011
Job Business Development Manager at Sister to Sister
Industry Computer Software
Experience
Sister to Sister September 2014 - Present
Central Payment January 2014 - Present
CA Technologies February 2012 - February 2014
CA Technologies February 2012 - February 2014
Sutherland Global Services August 1996 - June 2011
Eastman Kodak May 2001 - February 2006
Rochester Housing Authority December 1999 - July 2000
Skills
Account Management, Sales Process, Product Management, Virtualization, Direct Sales, Sales Management, Administrative..., Human Resources, CRM, Marketing, Lead Generation, Call Center, Training, Customer Satisfaction, Enterprise Software, SaaS, Call Centers, Team Leadership, Customer Service, Sales Operations, Sales, Cloud Computing, Cold Calling, Management, Selling, Customer Experience, Process Improvement
Education
Monroe Community College 2010 — 2011
Human Services, General
VanderCook College of Music 1987 — 1989
Voice / Piano, 14
Sister to Sister September 2014 - Present
Central Payment January 2014 - Present
CA Technologies February 2012 - February 2014
CA Technologies February 2012 - February 2014
Sutherland Global Services August 1996 - June 2011
Eastman Kodak May 2001 - February 2006
Rochester Housing Authority December 1999 - July 2000
Skills
Account Management, Sales Process, Product Management, Virtualization, Direct Sales, Sales Management, Administrative..., Human Resources, CRM, Marketing, Lead Generation, Call Center, Training, Customer Satisfaction, Enterprise Software, SaaS, Call Centers, Team Leadership, Customer Service, Sales Operations, Sales, Cloud Computing, Cold Calling, Management, Selling, Customer Experience, Process Improvement
Education
Monroe Community College 2010 — 2011
Human Services, General
VanderCook College of Music 1987 — 1989
Voice / Piano, 14
Serpil Sarikaya Serpil Sarikaya's Sutherland Global Services Experience 2002 - 2005
Job Sr. Spine Consultant at Laser Spine Institute
Industry Medical Practice
Experience
Laser Spine Institute May 2012 - Present
PAETEC March 2010 - October 2010
Sage Software February 2007 - July 2008
Ideal Consulting September 2005 - December 2006
Sutherland Global Services 2002 - 2005
Master Foods Ltd 1999 - 2002
Skills
Account Management, Direct Sales, Sales Operations, Selling, Sales, Solution Selling, New Business Development, Salesforce.com, Networking, Marketing, ERP, Management, Customer Service, Consulting
Education
University of South Florida 2009 — 2011
Hillsborough Community College 2007 — 2009
Monroe Community College 1996 — 1999
International Business
Athena
Laser Spine Institute May 2012 - Present
PAETEC March 2010 - October 2010
Sage Software February 2007 - July 2008
Ideal Consulting September 2005 - December 2006
Sutherland Global Services 2002 - 2005
Master Foods Ltd 1999 - 2002
Skills
Account Management, Direct Sales, Sales Operations, Selling, Sales, Solution Selling, New Business Development, Salesforce.com, Networking, Marketing, ERP, Management, Customer Service, Consulting
Education
University of South Florida 2009 — 2011
Hillsborough Community College 2007 — 2009
Monroe Community College 1996 — 1999
International Business
Athena
Petar Drianov Petar Drianov's Sutherland Global Services Experience July 2013 - October 2014
Job Technical Support Consultant at Sutherland Global Services
Industry Mining & Metals
Experience
Sutherland Global Services July 2013 - October 2014
RONA April 2012 - June 2013
Euromarket August 2010 - February 2011
McGill University September 2009 - December 2009
Vale January 2008 - August 2008
McGill University May 2007 - August 2007
Skills
Mineral Processing, Materials Science, Gold, Metallurgy, Visual C++, Minerals, Iron, Steel, Mining, Copper, Corrosion, Aluminum, Failure Analysis, Scanning Electron..., XRD, Technical Support, JavaScript, C#, C++, Node.js, Circuit Testing, Microcontrollers
Education
Telerik Academy 2013 — 2014
Unfinished certificate, Computer Programming C#, JavaScript Web
Université de Montréal - Ecole polytechnique de Montréal 2012 — 2013
Bachelor's degree, Electrical Engineering( Unfinished)
McGill University 2006 — 2010
Materials Engineering, Metallurgy, Fracture mechanics, Chemistry of solids, Polymers, Fluid mechanics, Mass transfer
Sutherland Global Services July 2013 - October 2014
RONA April 2012 - June 2013
Euromarket August 2010 - February 2011
McGill University September 2009 - December 2009
Vale January 2008 - August 2008
McGill University May 2007 - August 2007
Skills
Mineral Processing, Materials Science, Gold, Metallurgy, Visual C++, Minerals, Iron, Steel, Mining, Copper, Corrosion, Aluminum, Failure Analysis, Scanning Electron..., XRD, Technical Support, JavaScript, C#, C++, Node.js, Circuit Testing, Microcontrollers
Education
Telerik Academy 2013 — 2014
Unfinished certificate, Computer Programming C#, JavaScript Web
Université de Montréal - Ecole polytechnique de Montréal 2012 — 2013
Bachelor's degree, Electrical Engineering( Unfinished)
McGill University 2006 — 2010
Materials Engineering, Metallurgy, Fracture mechanics, Chemistry of solids, Polymers, Fluid mechanics, Mass transfer
Deepa Jayabalan Deepa Jayabalan's Sutherland Global Services Experience 2004 - 2006
Job Cognizant Technology Solutions
Industry Information Technology and Services
Experience
Cognizant Technology Solutions March 2010 - Present
Cognizant Technology Solutions April 2010 - April 2012
HGSL February 2006 - April 2010
Sutherland Global Services 2004 - 2006
GECIS (Currently known as GENPACT) June 2001 - January 2004
Skills
BPO, Six Sigma, Process Improvement, Training, Leadership, Project Management, Quality Assurance, Business Process..., Service Delivery, ISO, PMP, Outsourcing, Iso 9000, Risk Management
Education
Madras Christian College 1998 — 2001
BSc, Zoology
Kendriya Vidyalaya
Science Stream
Cognizant Technology Solutions March 2010 - Present
Cognizant Technology Solutions April 2010 - April 2012
HGSL February 2006 - April 2010
Sutherland Global Services 2004 - 2006
GECIS (Currently known as GENPACT) June 2001 - January 2004
Skills
BPO, Six Sigma, Process Improvement, Training, Leadership, Project Management, Quality Assurance, Business Process..., Service Delivery, ISO, PMP, Outsourcing, Iso 9000, Risk Management
Education
Madras Christian College 1998 — 2001
BSc, Zoology
Kendriya Vidyalaya
Science Stream
Arun Philip Thomas Arun Philip Thomas's Sutherland Global Services Experience September 2006 - May 2007
Job Technical Support Engineer at ShawCor (ITIL V3 Certified)
Industry Information Technology and Services
Experience
ShawCor July 2014 - Present
ShawCor August 2013 - July 2014
PLASP Child Care Services April 2013 - August 2013
Ernst & Young September 2011 - July 2012
Ernst & Young July 2011 - July 2012
Ernst & Young May 2007 - July 2012
Sutherland Global Services September 2006 - May 2007
CSS Corporation (Cybernet-SlashSupport) May 2005 - September 2006
Skills
Lotus Domino..., Basic Hardware, Networking, Committed to Customer..., Project Management, ITIL, Team Management, Remote Troubleshooting, Quality Auditing, Microsoft Office, Service Improvement, Help Desk Support, Communication Skills, Problem Solving, Customer Support, Technical Support, Technical Presentations, Incident Management, Help Desk, Application Support, Lotus Notes, IT Service Management, Lotus Domino, Operating Systems, Servers, Troubleshooting
Education
Madurai Kamaraj University 1998 — 2002
B.E, Electronics & Communication
ShawCor July 2014 - Present
ShawCor August 2013 - July 2014
PLASP Child Care Services April 2013 - August 2013
Ernst & Young September 2011 - July 2012
Ernst & Young July 2011 - July 2012
Ernst & Young May 2007 - July 2012
Sutherland Global Services September 2006 - May 2007
CSS Corporation (Cybernet-SlashSupport) May 2005 - September 2006
Skills
Lotus Domino..., Basic Hardware, Networking, Committed to Customer..., Project Management, ITIL, Team Management, Remote Troubleshooting, Quality Auditing, Microsoft Office, Service Improvement, Help Desk Support, Communication Skills, Problem Solving, Customer Support, Technical Support, Technical Presentations, Incident Management, Help Desk, Application Support, Lotus Notes, IT Service Management, Lotus Domino, Operating Systems, Servers, Troubleshooting
Education
Madurai Kamaraj University 1998 — 2002
B.E, Electronics & Communication
Duval Moore's Sutherland Global Services Experience September 1998 - October 2001
Job Parts Representive at Tracey Road Equipment, Inc.
Industry Transportation/Trucking/Railroad
Experience
Tracey Road Equipment, Inc. November 2009 - Present
ITX December 2006 - September 2008
Mpower Communications April 2002 - December 2006
Global Crossing October 2001 - January 2002
Sutherland Global Services September 1998 - October 2001
Skills
Networking, Strategic Selling, Solution Selling, Account Management, Direct Sales, Business Development, Sales Management, SaaS, Team Building, B2B, New Business Development, Sales Process, Salesforce.com, Customer Satisfaction, Cloud Computing, Team Leadership, Lead Generation, Customer Service, Sales, Marketing Strategy
Education
Monroe Community College 1999 — 2001
A.S. Degree, Business
Universidad Nacional Experimental del Táchira 1995 — 1996
Industrail Engineering
Tracey Road Equipment, Inc. November 2009 - Present
ITX December 2006 - September 2008
Mpower Communications April 2002 - December 2006
Global Crossing October 2001 - January 2002
Sutherland Global Services September 1998 - October 2001
Skills
Networking, Strategic Selling, Solution Selling, Account Management, Direct Sales, Business Development, Sales Management, SaaS, Team Building, B2B, New Business Development, Sales Process, Salesforce.com, Customer Satisfaction, Cloud Computing, Team Leadership, Lead Generation, Customer Service, Sales, Marketing Strategy
Education
Monroe Community College 1999 — 2001
A.S. Degree, Business
Universidad Nacional Experimental del Táchira 1995 — 1996
Industrail Engineering
David Scheg David Scheg's Sutherland Global Services Experience May 2006 - September 2007
Job Seeking career in educational, vocational, or rehabilitational settings.
Industry Health, Wellness and Fitness
Experience
CORE Employment Store January 2015 - Present
FedEx Ground November 2012 - Present
Staples December 2013 - May 2014
Literacy Volunteers September 2013 - December 2013
ADT August 2011 - August 2012
Kelly Services April 2011 - August 2011
U.S. Census Bureau December 2008 - October 2010
Information Technology, DePaul Clubhouse March 2008 - October 2008
Sutherland Global Services May 2006 - September 2007
The Home Depot September 1998 - May 2006
Skills
Listening Skills, Composition, Graphic Design, Training, Time Management, Management, Team Building, Leadership, Public Speaking
Education
Empire State College 2011 — 2013
Bachelor's Degree, Human Development, Family Studies, and Related Services, 3.55 GPA
Monroe Community College 2002 — 2010
Associate in Science; Teaching Assistant Certificate
Monroe Community College 2004 — 2008
Associate's Degree, Communication and Media Studies, 3.96 GPA
CORE Employment Store January 2015 - Present
FedEx Ground November 2012 - Present
Staples December 2013 - May 2014
Literacy Volunteers September 2013 - December 2013
ADT August 2011 - August 2012
Kelly Services April 2011 - August 2011
U.S. Census Bureau December 2008 - October 2010
Information Technology, DePaul Clubhouse March 2008 - October 2008
Sutherland Global Services May 2006 - September 2007
The Home Depot September 1998 - May 2006
Skills
Listening Skills, Composition, Graphic Design, Training, Time Management, Management, Team Building, Leadership, Public Speaking
Education
Empire State College 2011 — 2013
Bachelor's Degree, Human Development, Family Studies, and Related Services, 3.55 GPA
Monroe Community College 2002 — 2010
Associate in Science; Teaching Assistant Certificate
Monroe Community College 2004 — 2008
Associate's Degree, Communication and Media Studies, 3.96 GPA
Ian Barkin's Sutherland Global Services Experience June 2013 - July 2014
Job Cofounder and Head of Strategy at Symphony Ventures
Industry Outsourcing/Offshoring
Experience
Symphony Ventures October 2014 - Present
Sutherland Global Services June 2013 - July 2014
Serco September 2012 - May 2013
Capgemini December 2008 - September 2012
Infosys Consulting August 2006 - November 2008
The FocalPoint Group January 2001 - August 2005
Luminant Worldwide 2000 - 2001
PricewaterhouseCoopers 1998 - 2000
Skills
Business Transformation, BPO, Strategic Consulting, Outsourcing, Innovation, Delivery Excellence, Account Management, Solutions Development, International Sales, Operational Excellence, Strategy, Solution Development, Management Consulting, Business Strategy, Business Development, Change Management, SaaS, Management, New Business Development, Program Management, Consulting, IT Strategy, Multi-Cultural Team..., Project Management, ERP, Leadership, Business Process..., Start-ups, Business Process, Analytics, Analysis, Strategic Planning, Business Analysis, Creative Solutions
Education
Massachusetts Institute of Technology - Sloan School of Management 2004 — 2006
MBA, Finance & Entrepreneurship
Middlebury College 1994 — 1998
BA, Economics, Psychology
The London School of Economics and Political Science (LSE) 1996 — 1997
Economics
Symphony Ventures October 2014 - Present
Sutherland Global Services June 2013 - July 2014
Serco September 2012 - May 2013
Capgemini December 2008 - September 2012
Infosys Consulting August 2006 - November 2008
The FocalPoint Group January 2001 - August 2005
Luminant Worldwide 2000 - 2001
PricewaterhouseCoopers 1998 - 2000
Skills
Business Transformation, BPO, Strategic Consulting, Outsourcing, Innovation, Delivery Excellence, Account Management, Solutions Development, International Sales, Operational Excellence, Strategy, Solution Development, Management Consulting, Business Strategy, Business Development, Change Management, SaaS, Management, New Business Development, Program Management, Consulting, IT Strategy, Multi-Cultural Team..., Project Management, ERP, Leadership, Business Process..., Start-ups, Business Process, Analytics, Analysis, Strategic Planning, Business Analysis, Creative Solutions
Education
Massachusetts Institute of Technology - Sloan School of Management 2004 — 2006
MBA, Finance & Entrepreneurship
Middlebury College 1994 — 1998
BA, Economics, Psychology
The London School of Economics and Political Science (LSE) 1996 — 1997
Economics
Barbara Greenauer Barbara Greenauer's Sutherland Global Services Experience December 2013 - January 2014
Job Janitorial Cleaner
Industry Hospitality
Experience
The Matworks Company May 2014 - Present
Sutherland Global Services December 2013 - January 2014
General Security January 2012 - October 2012
HSBC Mortgage Corp August 2011 - October 2011
RAC Acceptance May 2011 - August 2011
Toys R Us Express October 2010 - January 2011
Macys November 2009 - January 2010
Darien Lake Theme Park Resort June 2007 - October 2008
Skills
Real Estate, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Shipping and Receiving, Merchandising, Customer Service, Switchboard Operator, POS, Manitou, Cash Register, Meteorology, Weather Forecasting, Science, Account Management, Collections, Filing, Daily Reports, Daily Deposits, Budgets, Training
Education
SUNY Brockport 2006 — 2008
B.A, Meteorology and Psychology
Monroe Community College 2005 — 2006
General Education
Cheektowaga Central 2001 — 2005
Regents Diploma
The Matworks Company May 2014 - Present
Sutherland Global Services December 2013 - January 2014
General Security January 2012 - October 2012
HSBC Mortgage Corp August 2011 - October 2011
RAC Acceptance May 2011 - August 2011
Toys R Us Express October 2010 - January 2011
Macys November 2009 - January 2010
Darien Lake Theme Park Resort June 2007 - October 2008
Skills
Real Estate, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Shipping and Receiving, Merchandising, Customer Service, Switchboard Operator, POS, Manitou, Cash Register, Meteorology, Weather Forecasting, Science, Account Management, Collections, Filing, Daily Reports, Daily Deposits, Budgets, Training
Education
SUNY Brockport 2006 — 2008
B.A, Meteorology and Psychology
Monroe Community College 2005 — 2006
General Education
Cheektowaga Central 2001 — 2005
Regents Diploma
Socrates Maura Socrates Maura's Sutherland Global Services Experience February 2013 - Present
Job Strategic Communications Manager for crossplatform conversations.
Industry Media Production
Experience
Sutherland Global Services February 2013 - Present
Freelance Graphic Design / Art Direction Services 1998 - Present
Monroe Community College July 2012 - February 2013
Monroe Doctrine September 2010 - August 2012
Bonche.com December 2002 - August 2010
Lowe Interamerica September 2007 - March 2008
PasswordbyPhone December 2006 - August 2007
Terra 2004 - 2004
iGlobalmedia October 1999 - September 2002
Induma C. x A. November 1996 - July 1999
Skills
Web Design, Web Development, Strategic Communications, Journalism, AP style writing, Strategic Planning, Photography, Digital Photography, SEO, Digital Marketing, Graphic Design, Wedding Photography, Event Photography, Photo Restoration, High-end Retouching, Photoshop, Illustrator, Blogging, Advertising, User Interface Design, Creative Direction, Email Marketing, Corporate Branding, Newsletters, Online Advertising, Social Media, Layout, Graphics, Copy Editing, Web Analytics, Editing, Social Media Marketing
Education
Monroe Community College 2010 — 2012
Associate's degree, Communications and Media Art
Universidad APEC 1996 — 1998
Visual Communications
Sutherland Global Services February 2013 - Present
Freelance Graphic Design / Art Direction Services 1998 - Present
Monroe Community College July 2012 - February 2013
Monroe Doctrine September 2010 - August 2012
Bonche.com December 2002 - August 2010
Lowe Interamerica September 2007 - March 2008
PasswordbyPhone December 2006 - August 2007
Terra 2004 - 2004
iGlobalmedia October 1999 - September 2002
Induma C. x A. November 1996 - July 1999
Skills
Web Design, Web Development, Strategic Communications, Journalism, AP style writing, Strategic Planning, Photography, Digital Photography, SEO, Digital Marketing, Graphic Design, Wedding Photography, Event Photography, Photo Restoration, High-end Retouching, Photoshop, Illustrator, Blogging, Advertising, User Interface Design, Creative Direction, Email Marketing, Corporate Branding, Newsletters, Online Advertising, Social Media, Layout, Graphics, Copy Editing, Web Analytics, Editing, Social Media Marketing
Education
Monroe Community College 2010 — 2012
Associate's degree, Communications and Media Art
Universidad APEC 1996 — 1998
Visual Communications
Petia Dorbaliyska Petia Dorbaliyska's Sutherland Global Services Experience October 2012 - September 2015
Job Psychologist, Consultant
Industry Higher Education
Experience
www.detskorazvitie.bg January 2011 - Present
Sutherland Global Services October 2012 - September 2015
Adecco Bulgaria May 2012 - October 2012
Rapid Circle August 2011 - April 2012
parttime January 2010 - December 2011
Cordaan Thuiszorg May 2011 - August 2011
Rapid Circle February 2010 - May 2011
Amsterdamse Vriendendiensten September 2009 - April 2011
Mr Nosey September 2008 - January 2010
New Bulgarian University 2004 - 2008
Skills
Microsoft Office, Child Development, Social Media, HR Consulting, Public Relations, Project Management, Teamwork, Organizational..., English, Personnel Management, Recruiting, Training, Customer Service, Research, Human Resources, Leadership
Education
Maastricht University 2011 — 2012
Master
University of Amsterdam 2009 — 2011
PreMaster
Nov Bulgarski Universitet 2004 — 2008
Bachelor
www.detskorazvitie.bg January 2011 - Present
Sutherland Global Services October 2012 - September 2015
Adecco Bulgaria May 2012 - October 2012
Rapid Circle August 2011 - April 2012
parttime January 2010 - December 2011
Cordaan Thuiszorg May 2011 - August 2011
Rapid Circle February 2010 - May 2011
Amsterdamse Vriendendiensten September 2009 - April 2011
Mr Nosey September 2008 - January 2010
New Bulgarian University 2004 - 2008
Skills
Microsoft Office, Child Development, Social Media, HR Consulting, Public Relations, Project Management, Teamwork, Organizational..., English, Personnel Management, Recruiting, Training, Customer Service, Research, Human Resources, Leadership
Education
Maastricht University 2011 — 2012
Master
University of Amsterdam 2009 — 2011
PreMaster
Nov Bulgarski Universitet 2004 — 2008
Bachelor
Luba Tudisco-Trouerbach Luba Tudisco-Trouerbach's Sutherland Global Services Experience June 2009 - April 2010
Job Community Manager at Holiday Retirement
Industry Marketing and Advertising
Experience
Holiday Retirement March 2012 - Present
Concentrix July 2010 - March 2012
Sutherland Global Services June 2009 - April 2010
Freedom Mortgage December 2008 - May 2009
National City Mortgage October 2007 - December 2008
CIT November 2005 - October 2006
Wells Fargo Home Mortgage March 2003 - August 2005
Alliance Mortgage/First National Funding September 1998 - March 2003
Blitman & King, LLP March 1997 - September 1998
Homestead Financial Services, Inc June 1994 - March 1997
Skills
Time Management, Mergers & Acquisitions, Banking, Refinance, Customer Service, Legal Research, Outsourcing, Legal Writing, Customer Satisfaction, Contract Negotiation, FHA, Financial Analysis, Residential Mortgages, Selling, Microsoft Excel, Mortgage Lending, Mortgage Banking, Loan Origination, Loans, Credit, Lead Generation, Real Estate Transactions, Sales Management, Investment Properties, Leadership, Strategic Planning, First Time Home Buyers, Marketing
Education
Institute of Paralegal Studies at St. John Fisher College 1987 — 1988
Certification, Paralegal Studies
St. John Fisher College 1987 — 1988
Certification, Paralegal
Monroe Community College 1980 — 1982
Criminal Justice
West Irondequoit High School 1977 — 1981
high school degree, business, marketing and criminal justice
Holiday Retirement March 2012 - Present
Concentrix July 2010 - March 2012
Sutherland Global Services June 2009 - April 2010
Freedom Mortgage December 2008 - May 2009
National City Mortgage October 2007 - December 2008
CIT November 2005 - October 2006
Wells Fargo Home Mortgage March 2003 - August 2005
Alliance Mortgage/First National Funding September 1998 - March 2003
Blitman & King, LLP March 1997 - September 1998
Homestead Financial Services, Inc June 1994 - March 1997
Skills
Time Management, Mergers & Acquisitions, Banking, Refinance, Customer Service, Legal Research, Outsourcing, Legal Writing, Customer Satisfaction, Contract Negotiation, FHA, Financial Analysis, Residential Mortgages, Selling, Microsoft Excel, Mortgage Lending, Mortgage Banking, Loan Origination, Loans, Credit, Lead Generation, Real Estate Transactions, Sales Management, Investment Properties, Leadership, Strategic Planning, First Time Home Buyers, Marketing
Education
Institute of Paralegal Studies at St. John Fisher College 1987 — 1988
Certification, Paralegal Studies
St. John Fisher College 1987 — 1988
Certification, Paralegal
Monroe Community College 1980 — 1982
Criminal Justice
West Irondequoit High School 1977 — 1981
high school degree, business, marketing and criminal justice
Laquanda M Fields's Sutherland Global Services Experience September 2013 - March 2014
Job Public Relations Intern at Dixon Schwabl
Industry Public Relations and Communications
Experience
Verizon Wireless June 2014 - Present
Banana Republic / Gap Inc. March 2014 - Present
McDougall Communications November 2014 - June 2015
Sutherland Global Services September 2013 - March 2014
Sutherland Global Services October 2012 - August 2013
Bivona Child Advocacy Center April 2013 - April 2013
Sutherland Global Services January 2011 - September 2012
George Eastman House May 2012 - August 2012
One Communications October 2008 - January 2010
Skills
Customer Service, Social Media, Great communications..., Writing, Problem Solving, Employee Engagement, Manual Drafting, Microsoft Word, Microsoft Excel, PowerPoint development, Hiring Employees, Driving Results, Leadership, Blogging, Community Outreach, Constant Contact, Research, Communication, Public Relations, Press Releases, Program Development, Social Networking, Media Relations
Education
State University of New York College at Brockport
Bachelor's Degree, Journalism and Broadcasting, Public Relations concentration and Marketing
Monroe Community College 2010 — 2013
Associate of Science (A.S.), Liberal Arts-General Studies
Verizon Wireless June 2014 - Present
Banana Republic / Gap Inc. March 2014 - Present
McDougall Communications November 2014 - June 2015
Sutherland Global Services September 2013 - March 2014
Sutherland Global Services October 2012 - August 2013
Bivona Child Advocacy Center April 2013 - April 2013
Sutherland Global Services January 2011 - September 2012
George Eastman House May 2012 - August 2012
One Communications October 2008 - January 2010
Skills
Customer Service, Social Media, Great communications..., Writing, Problem Solving, Employee Engagement, Manual Drafting, Microsoft Word, Microsoft Excel, PowerPoint development, Hiring Employees, Driving Results, Leadership, Blogging, Community Outreach, Constant Contact, Research, Communication, Public Relations, Press Releases, Program Development, Social Networking, Media Relations
Education
State University of New York College at Brockport
Bachelor's Degree, Journalism and Broadcasting, Public Relations concentration and Marketing
Monroe Community College 2010 — 2013
Associate of Science (A.S.), Liberal Arts-General Studies
Nadya Vateva Nadya Vateva's Sutherland Global Services Experience April 2014 - Present
Job Quality Assurance Consultant Google for Work
Industry Information Technology and Services
Experience
Sutherland Global Services April 2014 - Present
Sutherland Global Services August 2013 - March 2014
CSC Bulgaria June 2012 - May 2013
Hostway Corporation September 2009 - May 2012
ITS, Bulgaria August 2005 - August 2008
ITS, Bulgaria June 2005 - August 2005
Skills
Customer Satisfaction, Customer Service, Marketing, Market Research, Teamwork, English, Microsoft Office, Marketing Strategy, PowerPoint, Project Planning, Databases, Research, Online Marketing, Data Analysis, International Relations, French, System Administration, Google Apps, Customer Oriented, Fast Learning, Google Groups, SPSS, Editing, Troubleshooting, Google Docs, Quality Assurance, Quality Auditing, Customer Relations, Data Synchronization, Customer Focus, Detail Orientation, Problem Solving, Team Leadership, Team Management
Education
Universiteit Maastricht 2008 — 2009
MS, International Business, Strategic Marketing
University of National and World Economy 2003 — 2007
BA, International Relations
Sutherland Global Services April 2014 - Present
Sutherland Global Services August 2013 - March 2014
CSC Bulgaria June 2012 - May 2013
Hostway Corporation September 2009 - May 2012
ITS, Bulgaria August 2005 - August 2008
ITS, Bulgaria June 2005 - August 2005
Skills
Customer Satisfaction, Customer Service, Marketing, Market Research, Teamwork, English, Microsoft Office, Marketing Strategy, PowerPoint, Project Planning, Databases, Research, Online Marketing, Data Analysis, International Relations, French, System Administration, Google Apps, Customer Oriented, Fast Learning, Google Groups, SPSS, Editing, Troubleshooting, Google Docs, Quality Assurance, Quality Auditing, Customer Relations, Data Synchronization, Customer Focus, Detail Orientation, Problem Solving, Team Leadership, Team Management
Education
Universiteit Maastricht 2008 — 2009
MS, International Business, Strategic Marketing
University of National and World Economy 2003 — 2007
BA, International Relations
Andrew Blankfield's Sutherland Global Services Experience February 2013 - Present
Job Technical Support Engineer at Sutherland Global Services
Industry Information Technology and Services
Experience
Sutherland Global Services February 2013 - Present
Blankfields Countertop Concepts July 2006 - Present
Skills
HTML 5, CSS3, JavaScript, Ruby, Microsoft Word, Linux Desktop, Ubuntu, Mac OS X, Microsoft Office, Microsoft Excel, Google Chrome, Firefox, Python, Lua, Debian, CentOS, Apache 2, Git, Regular Expressions, PHP, MySQL, JIRA, Vim, Bash, SSH, Linux Server
Education
Monroe Community College 2008 — 2010
Roberts Wesleyan College 2006 — 2008
Sutherland Global Services February 2013 - Present
Blankfields Countertop Concepts July 2006 - Present
Skills
HTML 5, CSS3, JavaScript, Ruby, Microsoft Word, Linux Desktop, Ubuntu, Mac OS X, Microsoft Office, Microsoft Excel, Google Chrome, Firefox, Python, Lua, Debian, CentOS, Apache 2, Git, Regular Expressions, PHP, MySQL, JIRA, Vim, Bash, SSH, Linux Server
Education
Monroe Community College 2008 — 2010
Roberts Wesleyan College 2006 — 2008
Colleen Prince's Sutherland Global Services Experience March 2005 - March 2011
Job Manager Talent Development at EarthLink
Industry Professional Training & Coaching
Experience
EarthLink June 2015 - Present
EarthLink Business November 2012 - Present
Eagle Productivity Solutions November 2011 - October 2012
Sutherland Global Services March 2005 - March 2011
Global Crossing January 1995 - August 2001
Skills
Time Management, Creative Development, Writing, Leadership Development, Curriculum Development, Training & Development, Public Speaking, Multi-channel Marketing, Telecommunications, Sales Process, Entrepreneur, Project Coordination, Client Training, Employee Training, Leadership, Entrepreneurship, Management, Recruiting, Training, Team Management, Customer Experience, Quality Assurance, Customer Service, Customer Satisfaction, Call Centers, Human Resources, Project Management, Employee Engagement, Instructional Design, Training Delivery, Team Building, Team Leadership, BPO, Staff Development, Sales Operations, Onboarding, Strategic Planning, Start-ups, Performance Management, Cross-functional Team..., Coaching, Sales
Education
Monroe Community College
EarthLink June 2015 - Present
EarthLink Business November 2012 - Present
Eagle Productivity Solutions November 2011 - October 2012
Sutherland Global Services March 2005 - March 2011
Global Crossing January 1995 - August 2001
Skills
Time Management, Creative Development, Writing, Leadership Development, Curriculum Development, Training & Development, Public Speaking, Multi-channel Marketing, Telecommunications, Sales Process, Entrepreneur, Project Coordination, Client Training, Employee Training, Leadership, Entrepreneurship, Management, Recruiting, Training, Team Management, Customer Experience, Quality Assurance, Customer Service, Customer Satisfaction, Call Centers, Human Resources, Project Management, Employee Engagement, Instructional Design, Training Delivery, Team Building, Team Leadership, BPO, Staff Development, Sales Operations, Onboarding, Strategic Planning, Start-ups, Performance Management, Cross-functional Team..., Coaching, Sales
Education
Monroe Community College
Ahmet Yeniyildiz Ahmet Yeniyildiz's Sutherland Global Services Experience January 2011 - March 2013
Job WEB/UI/SQL Developer
Industry Computer & Network Security
Experience
Newstar Internet Solutions January 2014 - Present
NewStar internet solution November 2010 - Present
Time Warner Cable April 2013 - February 2014
Sutherland Global Services January 2011 - March 2013
Skills
SEO, Web Development, Graphic Design, Customer Service, Web Design, Public Speaking, MySQL, Training, Research, Customer Satisfaction
Education
Monroe Community College 2014 — 2016
Web/Multimedia Management and Webmaster
Anadolu Üniversitesi 2002 — 2006
Web/Multimedia Management and Webmaster
Newstar Internet Solutions January 2014 - Present
NewStar internet solution November 2010 - Present
Time Warner Cable April 2013 - February 2014
Sutherland Global Services January 2011 - March 2013
Skills
SEO, Web Development, Graphic Design, Customer Service, Web Design, Public Speaking, MySQL, Training, Research, Customer Satisfaction
Education
Monroe Community College 2014 — 2016
Web/Multimedia Management and Webmaster
Anadolu Üniversitesi 2002 — 2006
Web/Multimedia Management and Webmaster
Jason Gere Jason Gere's Sutherland Global Services Experience March 2008 - April 2010
Job I actually love working
Industry Marketing and Advertising
Experience
Aquatech Irrigation Inc April 2015 - Present
Hubshout.com July 2012 - April 2015
Sutherland Global Services March 2008 - April 2010
Sun Splash Tours October 2006 - March 2008
Hudson County Community College December 2003 - October 2006
Skills
SEO, SEM, PPC, Social Media, Competitive Analysis, Social Media Marketing, Public Relations, Content Strategy, Email Marketing, Web Marketing, Online Marketing, Digital Marketing, SMO, Keyword Research, Marketing Strategy, Google Adwords, Sales, Google Analytics, Talent Developer, Online Advertising, Web Analytics, Affiliate Marketing, Lead Generation, Copywriting, Press Releases, Blogging, Web Design, Website Development, SEO copywriting, Strategy, Business Development, Marketing, Social Networking, Advertising, Management, Facebook, Mobile Marketing
Education
Rochester Institute of Technology 2014 — 2016
Bachelor's Degree, Public Relations, Advertising, and Applied Communication
Monroe Community College 2009 — 2010
Associate of Science (A.S.), Public Relations, Advertising, and Applied Communication
Aquatech Irrigation Inc April 2015 - Present
Hubshout.com July 2012 - April 2015
Sutherland Global Services March 2008 - April 2010
Sun Splash Tours October 2006 - March 2008
Hudson County Community College December 2003 - October 2006
Skills
SEO, SEM, PPC, Social Media, Competitive Analysis, Social Media Marketing, Public Relations, Content Strategy, Email Marketing, Web Marketing, Online Marketing, Digital Marketing, SMO, Keyword Research, Marketing Strategy, Google Adwords, Sales, Google Analytics, Talent Developer, Online Advertising, Web Analytics, Affiliate Marketing, Lead Generation, Copywriting, Press Releases, Blogging, Web Design, Website Development, SEO copywriting, Strategy, Business Development, Marketing, Social Networking, Advertising, Management, Facebook, Mobile Marketing
Education
Rochester Institute of Technology 2014 — 2016
Bachelor's Degree, Public Relations, Advertising, and Applied Communication
Monroe Community College 2009 — 2010
Associate of Science (A.S.), Public Relations, Advertising, and Applied Communication
Andrew Tackling's Sutherland Global Services Experience September 2011 - March 2012
Job Outbound Representative at Blue Sky Media Solutions
Industry Marketing and Advertising
Experience
You Need My Guy April 2015 - Present
Melaleuca:The Wellness Company March 2013 - Present
Dial America Marketing June 2013 - June 2014
Ambit Energy November 2010 - March 2013
Lifetouch Portrait Studios September 2012 - November 2012
Sutherland Global Services September 2011 - March 2012
Skills
Call Centers, Customer Service, Team Building, Sales, Team Leadership, Business Development, New Business Development, Project Management, Direct Sales, Coaching, Photography
Education
Monroe Community College
Associates, Computer and Information Systems Security/Information Assurance, B+
You Need My Guy April 2015 - Present
Melaleuca:The Wellness Company March 2013 - Present
Dial America Marketing June 2013 - June 2014
Ambit Energy November 2010 - March 2013
Lifetouch Portrait Studios September 2012 - November 2012
Sutherland Global Services September 2011 - March 2012
Skills
Call Centers, Customer Service, Team Building, Sales, Team Leadership, Business Development, New Business Development, Project Management, Direct Sales, Coaching, Photography
Education
Monroe Community College
Associates, Computer and Information Systems Security/Information Assurance, B+
James Zemotel James Zemotel's Sutherland Global Services Experience January 2009 - December 2009
Job Sales and Marketing proffesional ♦ Entrepreneur ♦ Employer ♦ Looking for motivated proffesionals who want Success!
Industry Marketing and Advertising
Experience
PMA Sales and Marketing March 2015 - Present
ACC Technical Services Inc July 2014 - January 2015
LTG Marketing & Development, Inc October 2012 - January 2014
Citizens Campaign for the Environment October 2010 - September 2012
Labrador Mountain 2010 - 2011
Sutherland Global Services January 2009 - December 2009
Harp North Marketing January 2008 - November 2008
Skills
Training, Social Media, Public Speaking, Social Networking, Management, Social Media Marketing, Event Management, Customer Service, Marketing, Microsoft Office, Fundraising, Recruiting, Microsoft Excel, Community Organizing, Web Design, Web Development, Web Applications, Office 365, Computer Networking, Advertising, Marketing Strategy, Account Management, VPN, Firewalls, Disaster Recovery, Active Directory, Data Management, Data Backup Solutions
Education
Monroe Community College
Studio Art
Onondaga Community College
Architecture
PMA Sales and Marketing March 2015 - Present
ACC Technical Services Inc July 2014 - January 2015
LTG Marketing & Development, Inc October 2012 - January 2014
Citizens Campaign for the Environment October 2010 - September 2012
Labrador Mountain 2010 - 2011
Sutherland Global Services January 2009 - December 2009
Harp North Marketing January 2008 - November 2008
Skills
Training, Social Media, Public Speaking, Social Networking, Management, Social Media Marketing, Event Management, Customer Service, Marketing, Microsoft Office, Fundraising, Recruiting, Microsoft Excel, Community Organizing, Web Design, Web Development, Web Applications, Office 365, Computer Networking, Advertising, Marketing Strategy, Account Management, VPN, Firewalls, Disaster Recovery, Active Directory, Data Management, Data Backup Solutions
Education
Monroe Community College
Studio Art
Onondaga Community College
Architecture
Tito Panicker's Sutherland Global Services Experience January 2005 - December 2006
Job Enterprise Solutions Architect
Industry Information Technology and Services
Experience
HBO March 2013 - Present
Axispoint April 2008 - March 2013
Western Union January 2007 - April 2008
Sutherland Global Services January 2005 - December 2006
karROX Technologies Ltd. April 2004 - January 2005
Skills
Amazon Web Services..., VMware, High Availability, Cloud Computing, Apache, Linux, Servers, Disaster Recovery, Enterprise Architecture, System Administration, Databases, DNS, SAN, Windows Server, Microsoft SQL Server, Virtualization, VMware ESX, Web Services, Requirements Analysis, Operating Systems, Windows, RedHat, Shell Scripting, Data Center, Active Directory, DHCP, Server Architecture, Network Administration, Troubleshooting, Infrastructure, JBoss Application Server, IIS, VPN, Storage Area Networks, Cisco Technologies, VMware Infrastructure, Firewalls, RHCE, CentOS, Microsoft Exchange, Cluster, TCP/IP, Network Security, Storage, VCP, Windows Server 2008, Windows Server 2003, Clustering, SQL Server
Education
Madurai Kamaraj University 2000 — 2004
BE IT, Information Technology
GHSS Kuzhimathicadu 1998 — 2000
HighSchool, Science
HBO March 2013 - Present
Axispoint April 2008 - March 2013
Western Union January 2007 - April 2008
Sutherland Global Services January 2005 - December 2006
karROX Technologies Ltd. April 2004 - January 2005
Skills
Amazon Web Services..., VMware, High Availability, Cloud Computing, Apache, Linux, Servers, Disaster Recovery, Enterprise Architecture, System Administration, Databases, DNS, SAN, Windows Server, Microsoft SQL Server, Virtualization, VMware ESX, Web Services, Requirements Analysis, Operating Systems, Windows, RedHat, Shell Scripting, Data Center, Active Directory, DHCP, Server Architecture, Network Administration, Troubleshooting, Infrastructure, JBoss Application Server, IIS, VPN, Storage Area Networks, Cisco Technologies, VMware Infrastructure, Firewalls, RHCE, CentOS, Microsoft Exchange, Cluster, TCP/IP, Network Security, Storage, VCP, Windows Server 2008, Windows Server 2003, Clustering, SQL Server
Education
Madurai Kamaraj University 2000 — 2004
BE IT, Information Technology
GHSS Kuzhimathicadu 1998 — 2000
HighSchool, Science
Renee Cocca Renee Cocca's Sutherland Global Services Experience August 2010 - August 2014
Job Client Support Engineer at Blackboard
Industry Information Technology and Services
Experience
Blackboard August 2014 - Present
Sutherland Global Services August 2010 - August 2014
Sutherland Global Services December 2009 - August 2010
Town of Livonia November 2008 - May 2009
TGIB Marketing Inc. November 2004 - May 2008
EPIC Advisors, Inc. August 2002 - May 2005
Fleet Boston Financial April 2001 - August 2002
Skills
Technical Support, Service Delivery, Sla, Incident Management, Troubleshooting, Transition Management, Management, Call Centers, Offshoring, Workforce Management, Service Desk, Team Leadership, Windows, System Administration, Call Center, ITIL, IT Service Management, BPO, Vendor Management, Active Directory, Escalation, Financial Accounting, Software Documentation, Leadership, Java, JavaScript, Linux
Education
Rochester Institute of Technology 2010 — 2011
Masters in IT
Monroe Community College 2008 — 2010
Information Technology
Loyola University of Chicago 1996 — 2001
Bachelor of Business Administration (BBA), Finance, General
Blackboard August 2014 - Present
Sutherland Global Services August 2010 - August 2014
Sutherland Global Services December 2009 - August 2010
Town of Livonia November 2008 - May 2009
TGIB Marketing Inc. November 2004 - May 2008
EPIC Advisors, Inc. August 2002 - May 2005
Fleet Boston Financial April 2001 - August 2002
Skills
Technical Support, Service Delivery, Sla, Incident Management, Troubleshooting, Transition Management, Management, Call Centers, Offshoring, Workforce Management, Service Desk, Team Leadership, Windows, System Administration, Call Center, ITIL, IT Service Management, BPO, Vendor Management, Active Directory, Escalation, Financial Accounting, Software Documentation, Leadership, Java, JavaScript, Linux
Education
Rochester Institute of Technology 2010 — 2011
Masters in IT
Monroe Community College 2008 — 2010
Information Technology
Loyola University of Chicago 1996 — 2001
Bachelor of Business Administration (BBA), Finance, General
Romulo Caquilala Romulo Caquilala's Sutherland Global Services Experience June 2009 - February 2012
Job Network Operations Center Technician at United Nations Information Center
Industry Information Technology and Services
Experience
United Nations July 2014 - Present
Unisys March 2014 - July 2014
United Nations September 2013 - March 2014
Sutherland Global Services June 2009 - February 2012
Dell May 2006 - May 2009
Skills
Customer Service, Network Administration, Technical Support, Troubleshooting, Computer Hardware, XP, Call Center, Help Desk Support, Windows 7, Service Delivery, Printers, Laptops, Active Directory, Software Documentation, Windows, Software Installation, Citrix, Networking, Hardware, Operating Systems, ITIL, Servers
Education
Mapua Institute of Technology 2009 — 2010
Network Admin, IT
Philippine College of Health Science
Bachelor's degree, Registered Nursing/Registered Nurse
Philippine School of Interior Design
Bachelor of Arts (B.A.), Interior Design
United Nations July 2014 - Present
Unisys March 2014 - July 2014
United Nations September 2013 - March 2014
Sutherland Global Services June 2009 - February 2012
Dell May 2006 - May 2009
Skills
Customer Service, Network Administration, Technical Support, Troubleshooting, Computer Hardware, XP, Call Center, Help Desk Support, Windows 7, Service Delivery, Printers, Laptops, Active Directory, Software Documentation, Windows, Software Installation, Citrix, Networking, Hardware, Operating Systems, ITIL, Servers
Education
Mapua Institute of Technology 2009 — 2010
Network Admin, IT
Philippine College of Health Science
Bachelor's degree, Registered Nursing/Registered Nurse
Philippine School of Interior Design
Bachelor of Arts (B.A.), Interior Design
Prem James Prem James's Sutherland Global Services Experience March 2007 - August 2007
Job General Manager (Business Process Outsourcing) at Cognizant Technology Solutions
Industry Information Technology and Services
Experience
Cognizant Technology Solutions April 2012 - Present
Firstsource Solutions Limited August 2007 - June 2012
Sutherland Global Services March 2007 - August 2007
3 Global Services July 2003 - March 2007
ICICI Prudential February 2002 - July 2003
Skills
BPO, Transition Management, Process Excellence, Workforce Management, Service Delivery, Call Center, Process Management, Vendor Management, MIS, Team Management, Outsourcing, Operations Management, Customer Experience, Operational Excellence, Customer Satisfaction, Employee Engagement, Sla, Performance Management, Business Process..., Relationship Management, Call Centers, Business Process, Offshoring, Team Leadership
Education
Narsee Monjee Institute of Management Studies 2001 — 2004
MMM, Marketing
Mahatma Gandhi University 1991 — 1994
BA, English
Cognizant Technology Solutions April 2012 - Present
Firstsource Solutions Limited August 2007 - June 2012
Sutherland Global Services March 2007 - August 2007
3 Global Services July 2003 - March 2007
ICICI Prudential February 2002 - July 2003
Skills
BPO, Transition Management, Process Excellence, Workforce Management, Service Delivery, Call Center, Process Management, Vendor Management, MIS, Team Management, Outsourcing, Operations Management, Customer Experience, Operational Excellence, Customer Satisfaction, Employee Engagement, Sla, Performance Management, Business Process..., Relationship Management, Call Centers, Business Process, Offshoring, Team Leadership
Education
Narsee Monjee Institute of Management Studies 2001 — 2004
MMM, Marketing
Mahatma Gandhi University 1991 — 1994
BA, English
Jeswanth Raj Jeswanth Raj's Sutherland Global Services Experience December 2008 - June 2009
Job Java WebService Developer at TATA Consultancy Services
Industry Information Technology and Services
Experience
TATA Consultancy Services January 2010 - Present
TriAcme Technologies October 2009 - December 2009
Sutherland Global Services December 2008 - June 2009
Education
St.Mary's School of Management Studies 2005 — 2008
MCA, Computer Science
Madras Christian College 2002 — 2005
B.Sc, Physics
TATA Consultancy Services January 2010 - Present
TriAcme Technologies October 2009 - December 2009
Sutherland Global Services December 2008 - June 2009
Education
St.Mary's School of Management Studies 2005 — 2008
MCA, Computer Science
Madras Christian College 2002 — 2005
B.Sc, Physics
Mohammed Albadri Mohammed Albadri's Sutherland Global Services Experience December 2013 - August 2014
Job Electrical Engineer
Industry Electrical/Electronic Manufacturing
Experience
ADT July 2015 - Present
ADT March 2015 - July 2015
ADT August 2014 - February 2015
Sutherland Global Services December 2013 - August 2014
ABB July 2013 - August 2013
Guardia Systems August 2012 - June 2013
Beydoun Fire and Security August 2010 - July 2012
Skills
Do single and detailed..., Quote low current..., Detailed maps in AUTOCAD, Testing and..., Do technical schedule, Maintenance contracts, Control Company Expenses, System troubleshooting, Supervise installation..., Train New Employees, Sales Management, Security Systems..., Problem Solving, Team Leadership, FM-200 System Design, Engineering Project..., Fire Alarm Design, Access Control, CCTV, IP CCTV, Time & Attendance, Raised Floor, Intrusion Detection, Automation, Commissioning, Electronics, Management, Security, IP, Testing, Fire Protection, Inspection, Fire Suppression Systems, Telecommunications, Manufacturing, Surveillance, Building Management..., IP Cameras, Electrical Engineering, Engineering, Wireless, Project Planning, Data Center, Home Automation, Low Voltage, Video over IP, Integration, Electricians, System Design, Alarm Systems
Education
Lebanese International University 2006 — 2010
Bachelor of Science (BS), Electrical Engineering, 3.2 over 4
Amlieh High School 1995 — 2006
Baccalaureate, Life Science
Monroe Community College
Associate's degree, Fire Protection Technology
ADT July 2015 - Present
ADT March 2015 - July 2015
ADT August 2014 - February 2015
Sutherland Global Services December 2013 - August 2014
ABB July 2013 - August 2013
Guardia Systems August 2012 - June 2013
Beydoun Fire and Security August 2010 - July 2012
Skills
Do single and detailed..., Quote low current..., Detailed maps in AUTOCAD, Testing and..., Do technical schedule, Maintenance contracts, Control Company Expenses, System troubleshooting, Supervise installation..., Train New Employees, Sales Management, Security Systems..., Problem Solving, Team Leadership, FM-200 System Design, Engineering Project..., Fire Alarm Design, Access Control, CCTV, IP CCTV, Time & Attendance, Raised Floor, Intrusion Detection, Automation, Commissioning, Electronics, Management, Security, IP, Testing, Fire Protection, Inspection, Fire Suppression Systems, Telecommunications, Manufacturing, Surveillance, Building Management..., IP Cameras, Electrical Engineering, Engineering, Wireless, Project Planning, Data Center, Home Automation, Low Voltage, Video over IP, Integration, Electricians, System Design, Alarm Systems
Education
Lebanese International University 2006 — 2010
Bachelor of Science (BS), Electrical Engineering, 3.2 over 4
Amlieh High School 1995 — 2006
Baccalaureate, Life Science
Monroe Community College
Associate's degree, Fire Protection Technology
Karmjit Kaur's Sutherland Global Services Experience October 2010 - May 2013
Job SEPT Worker at North York Community House
Industry Higher Education
Experience
North York Community House August 2015 - Present
Good Shepherd October 2014 - Present
University of Windsor October 2012 - August 2014
Sutherland Global Services October 2010 - May 2013
University of Windsor- Faculty of Drama and Arts August 2011 - December 2011
Fools for Health - Non-Profit Organization September 2006 - April 2009
Skills
Statistics, Data Analysis, Matlab, Teaching, Qualitative Research, Microsoft Office, Higher Education, Public Speaking, SPSS, Science, Psychology, Research, Report Writing
Education
Mohawk College 2013 — 2014
Post Graduate Certificate, Concurrent Disorders - Mental & Addiction with Field Placement, 85 percent
University of Windsor 2011 — 2013
Post Degree - Graduate Level Courses, Psychology, A-
University of Windsor 2005 — 2010
Bachelor's degree, Psychology, B
North York Community House August 2015 - Present
Good Shepherd October 2014 - Present
University of Windsor October 2012 - August 2014
Sutherland Global Services October 2010 - May 2013
University of Windsor- Faculty of Drama and Arts August 2011 - December 2011
Fools for Health - Non-Profit Organization September 2006 - April 2009
Skills
Statistics, Data Analysis, Matlab, Teaching, Qualitative Research, Microsoft Office, Higher Education, Public Speaking, SPSS, Science, Psychology, Research, Report Writing
Education
Mohawk College 2013 — 2014
Post Graduate Certificate, Concurrent Disorders - Mental & Addiction with Field Placement, 85 percent
University of Windsor 2011 — 2013
Post Degree - Graduate Level Courses, Psychology, A-
University of Windsor 2005 — 2010
Bachelor's degree, Psychology, B
Andy Cadregari Andy Cadregari's Sutherland Global Services Experience November 2009 - November 2010
Job C.E.O. at InterActive Connections Group
Industry Management Consulting
Experience
InterActive Connections Group, LLC [iACg] January 2012 - Present
PETCO Animal Supplies, Inc. July 2011 - September 2011
Qualcomm April 2011 - June 2011
Covance Market Access, Biopharmaceuticals November 2010 - February 2011
Sutherland Global Services November 2009 - November 2010
MUtv Productions August 2007 - May 2009
Prudential Financial 2007 - 2008
Citibank Student Loan Corporation March 2006 - October 2006
Washington Mutual March 2005 - March 2006
Skills
Microsoft Office, Mac OS X, Cloud Marketing, Cloud Integration, Cloud Virtualization, HRIS Database Management, Oracle HR, Juniper, Cash Management, VuRV, PeopleSoft, MySource Matrix, Siebel 7.x, QuickBooks, Lotus Notes, Lotus 123, microsoft communicator, microsoft lync, eFax, FaxCore, HIPAA, Prism, Fax over IP, Human Resources, Cloud Computing, Lync, Entrepreneurship, Web Design, OS X, Marketing, Networking, Consulting, Strategic Planning, Customer Service, Interviews, Training, Leadership, Marketing Strategy, Start-ups, Management, Sales, Team Building, CRM, Employee Relations, Account Management, Business Strategy, Vendor Management
Education
Mansfield University of Pennsylvania
Public Relations
InterActive Connections Group, LLC [iACg] January 2012 - Present
PETCO Animal Supplies, Inc. July 2011 - September 2011
Qualcomm April 2011 - June 2011
Covance Market Access, Biopharmaceuticals November 2010 - February 2011
Sutherland Global Services November 2009 - November 2010
MUtv Productions August 2007 - May 2009
Prudential Financial 2007 - 2008
Citibank Student Loan Corporation March 2006 - October 2006
Washington Mutual March 2005 - March 2006
Skills
Microsoft Office, Mac OS X, Cloud Marketing, Cloud Integration, Cloud Virtualization, HRIS Database Management, Oracle HR, Juniper, Cash Management, VuRV, PeopleSoft, MySource Matrix, Siebel 7.x, QuickBooks, Lotus Notes, Lotus 123, microsoft communicator, microsoft lync, eFax, FaxCore, HIPAA, Prism, Fax over IP, Human Resources, Cloud Computing, Lync, Entrepreneurship, Web Design, OS X, Marketing, Networking, Consulting, Strategic Planning, Customer Service, Interviews, Training, Leadership, Marketing Strategy, Start-ups, Management, Sales, Team Building, CRM, Employee Relations, Account Management, Business Strategy, Vendor Management
Education
Mansfield University of Pennsylvania
Public Relations
Ashaia Williams Ashaia Williams's Sutherland Global Services Experience August 2013 - October 2014
Job at
Industry Food & Beverages
Experience
The Strong museum June 2015 - Present
Sutherland Global Services August 2013 - October 2014
CROSSMARK April 2013 - July 2013
McDonald's Corporation August 2012 - November 2012
5.7.9 stores June 2011 - August 2011
Skills
Friendly Personality, Customer Service, Fast Learner, Determined to Succeed, Critical Thinking, Microsoft Word, Prezi, Sales, Time Management, Social Networking, Customer Satisfaction, Event Planning, Retail, Marketing, PowerPoint, Inventory Management, Leadership, Team Leadership, Social Media, Food, Teamwork, Communication, Microsoft Excel
Education
Monroe Community College 2012 — 2014
Business Administration, Management and Operations
The Strong museum June 2015 - Present
Sutherland Global Services August 2013 - October 2014
CROSSMARK April 2013 - July 2013
McDonald's Corporation August 2012 - November 2012
5.7.9 stores June 2011 - August 2011
Skills
Friendly Personality, Customer Service, Fast Learner, Determined to Succeed, Critical Thinking, Microsoft Word, Prezi, Sales, Time Management, Social Networking, Customer Satisfaction, Event Planning, Retail, Marketing, PowerPoint, Inventory Management, Leadership, Team Leadership, Social Media, Food, Teamwork, Communication, Microsoft Excel
Education
Monroe Community College 2012 — 2014
Business Administration, Management and Operations
Alex LesVeaux Alex LesVeaux's Sutherland Global Services Experience October 2007 - July 2010
Job Producer at Allstate
Industry Marketing and Advertising
Experience
Allstate July 2014 - Present
SecureNet Solutions, Inc. (formerly NetSecure) September 2013 - July 2014
Home Solar and California Solar February 2013 - September 2013
Prime Home Loans January 2013 - July 2013
Rescue Rooter October 2012 - January 2013
AT&T September 2010 - December 2011
Sutherland Global Services October 2007 - July 2010
Skills
Sales, Microsoft Excel, Account Management, New Business Development, Telecommunications, Cold Calling Experience, Business Development, Telemarketing, Solar Energy, Refinance, IT Business Strategy, Licensed Life & Health..., Fixed Annuities, Long Term Care Insurance, ConnectWise, Yardi, Kaseya, Licensed Property &..., Cold Calling, Customer Service, Social Media, Marketing, Microsoft Office
Education
SUNY Geneseo 2004 — 2006
Bachelor's degree, Communications
Monroe Community College 2000 — 2003
Business Administration
Allstate July 2014 - Present
SecureNet Solutions, Inc. (formerly NetSecure) September 2013 - July 2014
Home Solar and California Solar February 2013 - September 2013
Prime Home Loans January 2013 - July 2013
Rescue Rooter October 2012 - January 2013
AT&T September 2010 - December 2011
Sutherland Global Services October 2007 - July 2010
Skills
Sales, Microsoft Excel, Account Management, New Business Development, Telecommunications, Cold Calling Experience, Business Development, Telemarketing, Solar Energy, Refinance, IT Business Strategy, Licensed Life & Health..., Fixed Annuities, Long Term Care Insurance, ConnectWise, Yardi, Kaseya, Licensed Property &..., Cold Calling, Customer Service, Social Media, Marketing, Microsoft Office
Education
SUNY Geneseo 2004 — 2006
Bachelor's degree, Communications
Monroe Community College 2000 — 2003
Business Administration
Andrew Fedor Andrew Fedor's Sutherland Global Services Experience April 2009 - March 2010
Job Manager, Training
Industry Information Technology and Services
Experience
CaterTrax June 2013 - Present
Concentrix March 2010 - June 2013
Sutherland Global Services April 2009 - March 2010
Zales Corp June 2007 - March 2009
84 Lumber Company March 2003 - March 2006
Skills
Workforce Management, Call Center, BPO, Operations Management, Customer Satisfaction, Call Center Development, Process Improvement, Inbound Marketing, Outsourcing, Customer Service, Vendor Management, Sales Process, Training, Sales Management, Salesforce.com, Account Management, Call Centers, CRM, Sales, Lead Generation, Management, SaaS, Enterprise Software, Solution Selling, Professional Services, Recruiting, Business Analysis, Customer Retention, Marketing, Telecommunications, Cloud Computing, Employee Training, Program Management, Strategy, Leadership, Direct Sales, Customer Experience, Coaching, Email Marketing, Sales Operations, B2B, Selling, Team Leadership, Leadership Development, Team Management, Team Building, Business Development, Strategic Planning
Education
Monroe Community College 2006 — 2007
Associates degree, Liberal Arts
Accomplishments- Dean’s list
Olympia
CaterTrax June 2013 - Present
Concentrix March 2010 - June 2013
Sutherland Global Services April 2009 - March 2010
Zales Corp June 2007 - March 2009
84 Lumber Company March 2003 - March 2006
Skills
Workforce Management, Call Center, BPO, Operations Management, Customer Satisfaction, Call Center Development, Process Improvement, Inbound Marketing, Outsourcing, Customer Service, Vendor Management, Sales Process, Training, Sales Management, Salesforce.com, Account Management, Call Centers, CRM, Sales, Lead Generation, Management, SaaS, Enterprise Software, Solution Selling, Professional Services, Recruiting, Business Analysis, Customer Retention, Marketing, Telecommunications, Cloud Computing, Employee Training, Program Management, Strategy, Leadership, Direct Sales, Customer Experience, Coaching, Email Marketing, Sales Operations, B2B, Selling, Team Leadership, Leadership Development, Team Management, Team Building, Business Development, Strategic Planning
Education
Monroe Community College 2006 — 2007
Associates degree, Liberal Arts
Accomplishments- Dean’s list
Olympia
Christopher Waheibi Christopher Waheibi's Sutherland Global Services Experience June 2008 - October 2010
Job Customer Relations Representative at Genencor, A Danisco Division
Industry Marketing and Advertising
Experience
DuPont Industrial Biosciences June 2011 - Present
Sutherland Global Services June 2008 - October 2010
Skills
Marketing Strategy, Sales, Market Research, Account Management, B2B, Key Account Management, Marketing, Sales Operations, New Business Development, Sales Management, Competitive Analysis, International Sales, Marketing Communications, Product Marketing, Market Analysis, Direct Marketing, Direct Sales, Cross-functional Team..., Business Development, Product Development, Salesforce.com, Customer Service
Education
Mercyhurst College 2004 — 2008
BA in Arts, Marketing Management
DuPont Industrial Biosciences June 2011 - Present
Sutherland Global Services June 2008 - October 2010
Skills
Marketing Strategy, Sales, Market Research, Account Management, B2B, Key Account Management, Marketing, Sales Operations, New Business Development, Sales Management, Competitive Analysis, International Sales, Marketing Communications, Product Marketing, Market Analysis, Direct Marketing, Direct Sales, Cross-functional Team..., Business Development, Product Development, Salesforce.com, Customer Service
Education
Mercyhurst College 2004 — 2008
BA in Arts, Marketing Management
Tony Mayse Tony Mayse's Sutherland Global Services Experience 2011 - 2012
Job Solutions Engineer at SurveyMonkey
Industry Computer Software
Experience
SurveyMonkey June 2015 - Present
SurveyMonkey November 2013 - June 2015
New Relic, Inc. September 2012 - October 2013
Sutherland Global Services 2011 - 2012
High Tech House Call, LLC January 2008 - June 2011
EDS Group January 1996 - August 2006
Ticketmaster Entertainment 1993 - 1995
Skills
Technical Support, Networking, Unix, Customer Service, Web Development, OS X, Windows Server, Troubleshooting, Linux System..., Windows 7, Wireless Networking, Antivirus, PC building, Disaster Recovery, Remote Infrastructure..., Mac OS X, Problem Management, Java, IT Ops, Java Enterprise..., Solution Development, Ruby, Python, Groovy, Django, Salesforce.com..., Survey Research, Application Performance..., System Monitoring
Education
Miami International University of Art and Design 2001 — 2003
Bachelor of Arts (BA), Interior Design
Valencia Community College 1990 — 1992
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies, Graduated with honors
SurveyMonkey June 2015 - Present
SurveyMonkey November 2013 - June 2015
New Relic, Inc. September 2012 - October 2013
Sutherland Global Services 2011 - 2012
High Tech House Call, LLC January 2008 - June 2011
EDS Group January 1996 - August 2006
Ticketmaster Entertainment 1993 - 1995
Skills
Technical Support, Networking, Unix, Customer Service, Web Development, OS X, Windows Server, Troubleshooting, Linux System..., Windows 7, Wireless Networking, Antivirus, PC building, Disaster Recovery, Remote Infrastructure..., Mac OS X, Problem Management, Java, IT Ops, Java Enterprise..., Solution Development, Ruby, Python, Groovy, Django, Salesforce.com..., Survey Research, Application Performance..., System Monitoring
Education
Miami International University of Art and Design 2001 — 2003
Bachelor of Arts (BA), Interior Design
Valencia Community College 1990 — 1992
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies, Graduated with honors
William McKenna William McKenna's Sutherland Global Services Experience November 2012 - September 2013
Job Service Desk & Request Fulfillment Technician
Industry Information Technology and Services
Experience
Constellation Brands June 2014 - October 2015
MVP Health Care February 2014 - May 2014
CATERTRAX December 2013 - February 2014
Rochester City School District August 2013 - November 2013
Sutherland Global Services November 2012 - September 2013
Unisys January 2007 - July 2009
Skills
Technical Support, Customer Service, Music Education, Art Education, Troubleshooting, Active Directory, Windows 7, Windows XP, VPN, Hardware, Networking, Laptops, Printers, Windows, VoIP, Lotus Notes, Help Desk Support, Microsoft SQL Server, Service Desk, Software Installation, Microsoft Office, Desktop Computers, Windows Server, System Administration
Education
Rochester Institute of Technology 1999 — 2002
Bachelor's degree, Fine/Studio Arts, General
Monroe Community College 1996 — 1999
Associate's degree, Fine/Studio Arts, General
Nazareth College of Rochester
Constellation Brands June 2014 - October 2015
MVP Health Care February 2014 - May 2014
CATERTRAX December 2013 - February 2014
Rochester City School District August 2013 - November 2013
Sutherland Global Services November 2012 - September 2013
Unisys January 2007 - July 2009
Skills
Technical Support, Customer Service, Music Education, Art Education, Troubleshooting, Active Directory, Windows 7, Windows XP, VPN, Hardware, Networking, Laptops, Printers, Windows, VoIP, Lotus Notes, Help Desk Support, Microsoft SQL Server, Service Desk, Software Installation, Microsoft Office, Desktop Computers, Windows Server, System Administration
Education
Rochester Institute of Technology 1999 — 2002
Bachelor's degree, Fine/Studio Arts, General
Monroe Community College 1996 — 1999
Associate's degree, Fine/Studio Arts, General
Nazareth College of Rochester
Ashley Dorr Ashley Dorr's Sutherland Global Services Experience March 2012 - June 2014
Job Customer Service Manager at Purchase Green
Industry Outsourcing/Offshoring
Experience
Purchase Green June 2014 - Present
Sutherland Global Services March 2012 - June 2014
Metro Mattress July 2011 - March 2012
The Home Depot January 2011 - July 2011
Party City June 2009 - December 2010
Skills
Leadership, Management, Software Documentation, Training, Customer Service, Coaching, Technical Support, Performance Management, Outsourcing, Vendor Management, Business Analysis, Call Centers, Recruiting, Team Management, Talent Acquisition, Process Improvement, CRM, Employee Engagement, BPO, Talent Management, Customer Experience, Human Resources, Sourcing, Change Management, Customer Relations
Education
Monroe Community College 2013 — 2014
Associate's Degree, Business Administration and Management, General, 4.0 GPA
Purchase Green June 2014 - Present
Sutherland Global Services March 2012 - June 2014
Metro Mattress July 2011 - March 2012
The Home Depot January 2011 - July 2011
Party City June 2009 - December 2010
Skills
Leadership, Management, Software Documentation, Training, Customer Service, Coaching, Technical Support, Performance Management, Outsourcing, Vendor Management, Business Analysis, Call Centers, Recruiting, Team Management, Talent Acquisition, Process Improvement, CRM, Employee Engagement, BPO, Talent Management, Customer Experience, Human Resources, Sourcing, Change Management, Customer Relations
Education
Monroe Community College 2013 — 2014
Associate's Degree, Business Administration and Management, General, 4.0 GPA
Courtney Benson Courtney Benson's Sutherland Global Services Experience May 2013 - January 2014
Job National Sales Representative
Industry Public Relations and Communications
Experience
Paychex March 2014 - Present
Sutherland Global Services May 2013 - January 2014
Northtown Automotive Companies October 2012 - April 2013
Skills
Public Relations, Communication, Microsoft Office, Customer Service, Social Media, Public Speaking, Microsoft Excel, Research, Microsoft Word, PowerPoint
Education
Medaille College
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
University at Buffalo 2012 — 2013
Business/Corporate Communications
Marymount Manhattan College 2010 — 2011
Paychex March 2014 - Present
Sutherland Global Services May 2013 - January 2014
Northtown Automotive Companies October 2012 - April 2013
Skills
Public Relations, Communication, Microsoft Office, Customer Service, Social Media, Public Speaking, Microsoft Excel, Research, Microsoft Word, PowerPoint
Education
Medaille College
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
University at Buffalo 2012 — 2013
Business/Corporate Communications
Marymount Manhattan College 2010 — 2011
Victoria Schleede's Sutherland Global Services Experience June 2009 - November 2010
Job Project Accounting Manager at SMS Systems Maintenance Services
Industry Information Technology and Services
Experience
SMS Systems Maintenance Services June 2015 - Present
SMS Systems Maintenance Services February 2015 - June 2015
SMS Systems Maintenance Services July 2014 - January 2015
Pontoon Solutions April 2011 - January 2014
Sutherland Global Services June 2009 - November 2010
Sutherland Global Services January 2008 - June 2009
Sutherland Global Services October 2006 - December 2007
Skills
Training, Workforce Management, Coaching, Team Management, Account Management, Microsoft Office, Management, Vendor Management, Leadership, Call Centers, Team Building, Customer Service, Access, Microsoft Excel, PowerPoint, Financial Reporting, Technical Support, Time Management, CMS, Ad Hoc Reporting, Process Improvement, Customer Service..., Fieldglass, Invoicing, Program Management, Performance Management, Business Development, Analysis, Outsourcing, Relational Databases
Education
Monroe Community College
SMS Systems Maintenance Services June 2015 - Present
SMS Systems Maintenance Services February 2015 - June 2015
SMS Systems Maintenance Services July 2014 - January 2015
Pontoon Solutions April 2011 - January 2014
Sutherland Global Services June 2009 - November 2010
Sutherland Global Services January 2008 - June 2009
Sutherland Global Services October 2006 - December 2007
Skills
Training, Workforce Management, Coaching, Team Management, Account Management, Microsoft Office, Management, Vendor Management, Leadership, Call Centers, Team Building, Customer Service, Access, Microsoft Excel, PowerPoint, Financial Reporting, Technical Support, Time Management, CMS, Ad Hoc Reporting, Process Improvement, Customer Service..., Fieldglass, Invoicing, Program Management, Performance Management, Business Development, Analysis, Outsourcing, Relational Databases
Education
Monroe Community College
Sandra Piccolo Sandra Piccolo's Sutherland Global Services Experience November 2009 - August 2010
Job PHD: Passionate, Honest, Dedicated Education Leader; who loves developing and guiding learners to successful outcomes.
Industry Civic & Social Organization
Experience
Rochester Regional Health June 2014 - Present
Rochester General Hospital August 2012 - June 2014
Catholic Family Center September 2010 - July 2012
Sutherland Global Services November 2009 - August 2010
RochesterWorks April 2007 - November 2009
Element K May 2005 - August 2006
Logisoft November 2003 - May 2005
Element K February 1998 - August 2003
Skills
Teaching, Analysis, Account Management, Team Building, Consumer Behavior, Behavior, Coaching, Change Management, Documentation, Education, Mental Health, Team Leadership, Learning, Program Management, Non-profits, New Business Development, Organizing, PowerPoint, Planning, Project Planning, Performance Management, Personal Development, Research, Problem Solving, Time Management, Attention To Detail, Word, Writing, Nonprofits, Customer Service, Resume Writing, Software Documentation, Training, Employee Training, Leadership, Career Counseling, Career Development, Management, Leadership Development, Staff Development, Program Development
Education
State University of New York College at Brockport 1989 — 1992
Bachelor of Science (BS), Communications
Monroe Community College 1987 — 1989
AAS, Communications and Media Arts
Rochester Regional Health June 2014 - Present
Rochester General Hospital August 2012 - June 2014
Catholic Family Center September 2010 - July 2012
Sutherland Global Services November 2009 - August 2010
RochesterWorks April 2007 - November 2009
Element K May 2005 - August 2006
Logisoft November 2003 - May 2005
Element K February 1998 - August 2003
Skills
Teaching, Analysis, Account Management, Team Building, Consumer Behavior, Behavior, Coaching, Change Management, Documentation, Education, Mental Health, Team Leadership, Learning, Program Management, Non-profits, New Business Development, Organizing, PowerPoint, Planning, Project Planning, Performance Management, Personal Development, Research, Problem Solving, Time Management, Attention To Detail, Word, Writing, Nonprofits, Customer Service, Resume Writing, Software Documentation, Training, Employee Training, Leadership, Career Counseling, Career Development, Management, Leadership Development, Staff Development, Program Development
Education
State University of New York College at Brockport 1989 — 1992
Bachelor of Science (BS), Communications
Monroe Community College 1987 — 1989
AAS, Communications and Media Arts
Dawn Mischler Dawn Mischler's Sutherland Global Services Experience November 2008 - June 2011
Job Connecting top sales professionals with endless opportunities at Allergan!
Industry Medical Devices
Experience
Allergan June 2015 - Present
Valeant Pharmaceuticals December 2013 - June 2015
Kelly Services October 2011 - July 2013
Mass Mutual/Financial Architects May 2011 - October 2011
Sutherland Global Services November 2008 - June 2011
Kelly Services February 2005 - January 2008
Skills
Recruiting, Applicant Tracking..., Internet Recruiting, Executive Search, Talent Management, Talent Acquisition, Training, Temporary Placement, Leadership, Temporary Staffing, Human Resources, Management, Employer Branding, Interviews, Onboarding, Staffing Services, Technical Recruiting, Sales, Marketing, Employee Benefits, Screening, Employee Relations, Screening Resumes, Building Relationships, Permanent Placement, Sourcing, Employee Engagement, Operations Management, Performance Management, Salesforce.com, Cold Calling, Training Facilitation, Forecasting, Contract Recruitment, Job Descriptions, Employee Training, RPO, Strategy, Benefits Negotiation, College Recruiting, Corporate Recruiting, Behavioral Interviewing, Job Coaching, Interview Preparation, Workforce Planning, Pharmaceutical Sales, Medical Sales, Social Networking, Resume Writing, Relationship Building
Education
Monroe Community College 1999 — 2001
A.A.S, Business Admin/Human Resource
Allergan June 2015 - Present
Valeant Pharmaceuticals December 2013 - June 2015
Kelly Services October 2011 - July 2013
Mass Mutual/Financial Architects May 2011 - October 2011
Sutherland Global Services November 2008 - June 2011
Kelly Services February 2005 - January 2008
Skills
Recruiting, Applicant Tracking..., Internet Recruiting, Executive Search, Talent Management, Talent Acquisition, Training, Temporary Placement, Leadership, Temporary Staffing, Human Resources, Management, Employer Branding, Interviews, Onboarding, Staffing Services, Technical Recruiting, Sales, Marketing, Employee Benefits, Screening, Employee Relations, Screening Resumes, Building Relationships, Permanent Placement, Sourcing, Employee Engagement, Operations Management, Performance Management, Salesforce.com, Cold Calling, Training Facilitation, Forecasting, Contract Recruitment, Job Descriptions, Employee Training, RPO, Strategy, Benefits Negotiation, College Recruiting, Corporate Recruiting, Behavioral Interviewing, Job Coaching, Interview Preparation, Workforce Planning, Pharmaceutical Sales, Medical Sales, Social Networking, Resume Writing, Relationship Building
Education
Monroe Community College 1999 — 2001
A.A.S, Business Admin/Human Resource
Tom Frink Tom Frink's Sutherland Global Services Experience January 2011 - June 2011
Job Technical Customer Service Rep
Industry Machinery
Experience
Gorbel Inc May 2015 - Present
Verizon Wireless October 2011 - May 2015
Sutherland Global Services January 2011 - June 2011
Skills
Customer Experience, Mobile Technology, Technical Support, Troubleshooting, Customer Support, Web Development, User Experience, Social Media
Education
Monroe Community College
Associates of Science
Gorbel Inc May 2015 - Present
Verizon Wireless October 2011 - May 2015
Sutherland Global Services January 2011 - June 2011
Skills
Customer Experience, Mobile Technology, Technical Support, Troubleshooting, Customer Support, Web Development, User Experience, Social Media
Education
Monroe Community College
Associates of Science
Adrian Calamel Adrian Calamel's Sutherland Global Services Experience 1998 - 2004
Job Maven Workforce Director of Business Development
Industry Human Resources
Experience
Finger Lakes Community College 2011 - Present
Maven Workforce February 2013 - March 2015
Sutherland Global Services 1998 - 2004
Sutherland Global Services 1998 - 2004
Skills
Outsourcing Management, Outsourcing Sales, Recruiting and Hiring, Myers-Briggs Certified, Behavioral Interviewing, World History, Academic Advising, Student Affairs, Courses, Program Management
Education
State University of New York College at Brockport 2008 — 2010
Master of Arts (M.A.), Global History/Middle Eastern
Miami University 1989 — 1992
BS, Political Science
Finger Lakes Community College 2011 - Present
Maven Workforce February 2013 - March 2015
Sutherland Global Services 1998 - 2004
Sutherland Global Services 1998 - 2004
Skills
Outsourcing Management, Outsourcing Sales, Recruiting and Hiring, Myers-Briggs Certified, Behavioral Interviewing, World History, Academic Advising, Student Affairs, Courses, Program Management
Education
State University of New York College at Brockport 2008 — 2010
Master of Arts (M.A.), Global History/Middle Eastern
Miami University 1989 — 1992
BS, Political Science
Mark DeLaney's Sutherland Global Services Experience March 2011 - August 2012
Job Remote Deskside technician at IberdrolaUSA at Entre Computer Services
Industry Computer Networking
Experience
Entre Computer Services September 2012 - Present
DeLaney Networking Services September 2007 - Present
C.A.S.H. January 2013 - April 2013
Entre Computer Services August 2012 - September 2012
Sutherland Global Services March 2011 - August 2012
United Methodist Church October 2007 - July 2011
Sutherland Global Services September 2010 - March 2011
Global Resources, Ltd. August 2010 - August 2010
Sutherland Global Services October 2009 - May 2010
SunGard August 2009 - September 2009
Skills
PHP/MySQL/Perl, Mac OS X, Wireless Networking, Windows 7, Technical Support, XP, Networking, Help Desk Support, Linux, Ubuntu, Windows Vista, Security, MySQL, CSS, Customer Service, Energy, Marketing, Community Building, Active Directory, Troubleshooting, Computer Hardware, OS X, Operating Systems, Training, System Administration, Information Technology, Call Centers, Network Security, Windows, Computer Repair, Perl, Laptops, Cisco VPN, Python, PHP, Remote Access, Mobile Devices, Windows XP, JavaScript, Network Administration, Servers, TCP/IP, Software Installation
Education
Monroe Community College 2007 — 2007
State University of New York College at Brockport
Entre Computer Services September 2012 - Present
DeLaney Networking Services September 2007 - Present
C.A.S.H. January 2013 - April 2013
Entre Computer Services August 2012 - September 2012
Sutherland Global Services March 2011 - August 2012
United Methodist Church October 2007 - July 2011
Sutherland Global Services September 2010 - March 2011
Global Resources, Ltd. August 2010 - August 2010
Sutherland Global Services October 2009 - May 2010
SunGard August 2009 - September 2009
Skills
PHP/MySQL/Perl, Mac OS X, Wireless Networking, Windows 7, Technical Support, XP, Networking, Help Desk Support, Linux, Ubuntu, Windows Vista, Security, MySQL, CSS, Customer Service, Energy, Marketing, Community Building, Active Directory, Troubleshooting, Computer Hardware, OS X, Operating Systems, Training, System Administration, Information Technology, Call Centers, Network Security, Windows, Computer Repair, Perl, Laptops, Cisco VPN, Python, PHP, Remote Access, Mobile Devices, Windows XP, JavaScript, Network Administration, Servers, TCP/IP, Software Installation
Education
Monroe Community College 2007 — 2007
State University of New York College at Brockport
Stephen Jesse's Sutherland Global Services Experience December 2009 - December 2011
Job Freelance Web Design at IT consultant Self Employed
Industry Information Technology and Services
Experience
IT consultant Self Employed December 2012 - Present
SunGard Tier One December 2011 - January 2012
Sutherland Global Services December 2009 - December 2011
Sutherland Global Services November 2008 - December 2009
Sutherland Global Services November 2006 - November 2008
Skills
Customer Relations, Linux, Windows, Active Directory, VMware, HTML, CSS, SQL, SQL Server, JavaScript, Java, XML, Troubleshooting, Computer Hardware, XP, PHP, MySQL, Web Analytics, Customer Service, Technical Support, Video Editing, Windows Server, Google Analytics, SEO, Microsoft Office, Start-ups, Databases, Web Design, Oracle, Learning Management...
Education
Monroe Community College 2012 — 2018
Palmrya Macedon High School 1998 — 2002
High School
IT consultant Self Employed December 2012 - Present
SunGard Tier One December 2011 - January 2012
Sutherland Global Services December 2009 - December 2011
Sutherland Global Services November 2008 - December 2009
Sutherland Global Services November 2006 - November 2008
Skills
Customer Relations, Linux, Windows, Active Directory, VMware, HTML, CSS, SQL, SQL Server, JavaScript, Java, XML, Troubleshooting, Computer Hardware, XP, PHP, MySQL, Web Analytics, Customer Service, Technical Support, Video Editing, Windows Server, Google Analytics, SEO, Microsoft Office, Start-ups, Databases, Web Design, Oracle, Learning Management...
Education
Monroe Community College 2012 — 2018
Palmrya Macedon High School 1998 — 2002
High School
Kevin Kenny's Sutherland Global Services Experience July 2012 - Present
Job Vice President Enterprise Accounts at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services July 2012 - Present
Sutherland Global Services July 2010 - June 2012
American Diabetes Association December 2009 - December 2011
Sutherland Global Services September 2007 - June 2010
Sutherland Global Services July 2006 - September 2007
Sutherland Global Services February 2005 - July 2006
Sutherland Global Services May 2002 - February 2005
Sutherland Global Services May 2000 - May 2002
Skills
BPO, Outsourcing, Call Center, Vendor Management, Workforce Management, Service Delivery, Transition Management, Offshoring, Outsourcing Management, Operations Management, Team Management, CRM, Process Improvement, Performance Management, Business Development, Customer Acquisition, Client Development, Strategic Thinking, Program Management, Management, Leadership, Business Transformation, Call Centers, Customer Experience, Enterprise Software, P&L Management, Employee Engagement, New Business Development
Education
State University of New York College at Brockport 1998 — 2000
Business Administration
Monroe Community College 1997 — 1998
A.S., Business Administration
Pittsford Sutherland
Sutherland Global Services July 2012 - Present
Sutherland Global Services July 2010 - June 2012
American Diabetes Association December 2009 - December 2011
Sutherland Global Services September 2007 - June 2010
Sutherland Global Services July 2006 - September 2007
Sutherland Global Services February 2005 - July 2006
Sutherland Global Services May 2002 - February 2005
Sutherland Global Services May 2000 - May 2002
Skills
BPO, Outsourcing, Call Center, Vendor Management, Workforce Management, Service Delivery, Transition Management, Offshoring, Outsourcing Management, Operations Management, Team Management, CRM, Process Improvement, Performance Management, Business Development, Customer Acquisition, Client Development, Strategic Thinking, Program Management, Management, Leadership, Business Transformation, Call Centers, Customer Experience, Enterprise Software, P&L Management, Employee Engagement, New Business Development
Education
State University of New York College at Brockport 1998 — 2000
Business Administration
Monroe Community College 1997 — 1998
A.S., Business Administration
Pittsford Sutherland
Ian Coveny Ian Coveny's Sutherland Global Services Experience December 2014 - Present
Job Director, Client Services Insurance at Sutherland Global Services
Industry Insurance
Experience
Sutherland Global Services December 2014 - Present
WNS Global Services October 2011 - October 2014
Xchanging June 2009 - November 2011
Arthur D. Little February 2007 - January 2009
Eli Lilly June 2003 - October 2005
Gentle Giant Moving Company July 1998 - September 2005
Skills
Business Planning, Strategic Planning, Business Development, Analysis, Consulting, New Business Development, Marketing Strategy, Research, Sales, Outsourcing, Management Consulting, Customer Service, Change Management, Management, Coaching, Leadership, Business Strategy, Business Analysis, Business Process..., Strategy, Start-ups, Risk Management, Mergers & Acquisitions, Program Management, Business Transformation, Team Management, Team Leadership, Vendor Management
Education
Massachusetts Institute of Technology 2006 — 2006
Internship, Lab For Energy and the Environment
University of Cambridge 2005 — 2006
MPhil, Technology Policy
Northeastern University 1996 — 2001
BS, Physiology
Sutherland Global Services December 2014 - Present
WNS Global Services October 2011 - October 2014
Xchanging June 2009 - November 2011
Arthur D. Little February 2007 - January 2009
Eli Lilly June 2003 - October 2005
Gentle Giant Moving Company July 1998 - September 2005
Skills
Business Planning, Strategic Planning, Business Development, Analysis, Consulting, New Business Development, Marketing Strategy, Research, Sales, Outsourcing, Management Consulting, Customer Service, Change Management, Management, Coaching, Leadership, Business Strategy, Business Analysis, Business Process..., Strategy, Start-ups, Risk Management, Mergers & Acquisitions, Program Management, Business Transformation, Team Management, Team Leadership, Vendor Management
Education
Massachusetts Institute of Technology 2006 — 2006
Internship, Lab For Energy and the Environment
University of Cambridge 2005 — 2006
MPhil, Technology Policy
Northeastern University 1996 — 2001
BS, Physiology
Danielle Doucette's Sutherland Global Services Experience September 2012 - Present
Job Talent Analyst at Sutherland Global Services
Industry Staffing and Recruiting
Experience
Sutherland Global Services September 2012 - Present
Sutherland Global Services January 2011 - April 2012
Skills
Call Centers, BPO, Talent Management, Contact Centers, Recruiting, Talent Acquisition, Process Improvement, Sales Commissions, Reports, Data Analysis, Vendor Management, Outsourcing, Training, Workforce Management, Customer Service, CRM, Team Management, Performance Management, Sales, Service Delivery, MIS, Transition Management, Customer Satisfaction, Employee Engagement, Screening, Sla, Resource Management
Education
Monroe Community College 2007 — 2010
Psychology
Sutherland Global Services September 2012 - Present
Sutherland Global Services January 2011 - April 2012
Skills
Call Centers, BPO, Talent Management, Contact Centers, Recruiting, Talent Acquisition, Process Improvement, Sales Commissions, Reports, Data Analysis, Vendor Management, Outsourcing, Training, Workforce Management, Customer Service, CRM, Team Management, Performance Management, Sales, Service Delivery, MIS, Transition Management, Customer Satisfaction, Employee Engagement, Screening, Sla, Resource Management
Education
Monroe Community College 2007 — 2010
Psychology
Aubrey Marrero Aubrey Marrero's Sutherland Global Services Experience February 2008 - February 2009
Job Member Service Representative
Industry Financial Services
Experience
ESL Federal Credit Union May 2014 - Present
The Wet Seal inc July 2010 - August 2014
Career Start April 2009 - April 2010
Sutherland Global Services February 2008 - February 2009
Skills
Store Management, Retail, Visual Merchandising, Merchandising, Loss Prevention, Inventory Management, Customer Service, Inventory Control, Store Operations, Retail Sales, Profit, Fashion, Sales, Apparel, Driving Results, New Store Openings, Employee Training, Merchandise Planning, Planograms, New Store Development
Education
Greece Central School District
Highschool Diploma
Monroe Community College
ESL Federal Credit Union May 2014 - Present
The Wet Seal inc July 2010 - August 2014
Career Start April 2009 - April 2010
Sutherland Global Services February 2008 - February 2009
Skills
Store Management, Retail, Visual Merchandising, Merchandising, Loss Prevention, Inventory Management, Customer Service, Inventory Control, Store Operations, Retail Sales, Profit, Fashion, Sales, Apparel, Driving Results, New Store Openings, Employee Training, Merchandise Planning, Planograms, New Store Development
Education
Greece Central School District
Highschool Diploma
Monroe Community College
Rakesh Sasikumaran Rakesh Sasikumaran's Sutherland Global Services Experience February 2006 - September 2006
Job CPM Consultant at Tech Mahindra
Industry Information Technology and Services
Experience
Tech Mahindra May 2013 - Present
Tech Mahindra September 2012 - February 2013
Tech Mahindra March 2012 - September 2012
Tech Mahindra December 2010 - February 2012
Tech Mahindra (formerly Mahindra Satyam) January 2010 - December 2010
Mahindra Satyam April 2008 - January 2010
AnlonITS April 2007 - April 2008
Belladonna IT Pvt. Ltd., Bangalore September 2006 - March 2007
Sutherland Global Services February 2006 - September 2006
Bodhi Info December 2004 - January 2006
Skills
Business Intelligence, Pre-sales, Business Analysis, Requirements Analysis, Software Project..., Cognos, Forecasting, Project Planning, Data Warehousing, CRM, ETL, Leadership, SDLC, Start-ups, Solution Architecture, Consulting, Oracle, SQL
Education
Mahatma Gandhi University 2001 — 2004
M.C.A, Software
University of Kerala 1998 — 2001
B.Sc, Chemistry
University of Kerala 1996 — 1998
Pre Degree, Maths, physics and chemistry
St. Mary's , Trivandrum 1996 — 1996
10th, schooling
Tech Mahindra May 2013 - Present
Tech Mahindra September 2012 - February 2013
Tech Mahindra March 2012 - September 2012
Tech Mahindra December 2010 - February 2012
Tech Mahindra (formerly Mahindra Satyam) January 2010 - December 2010
Mahindra Satyam April 2008 - January 2010
AnlonITS April 2007 - April 2008
Belladonna IT Pvt. Ltd., Bangalore September 2006 - March 2007
Sutherland Global Services February 2006 - September 2006
Bodhi Info December 2004 - January 2006
Skills
Business Intelligence, Pre-sales, Business Analysis, Requirements Analysis, Software Project..., Cognos, Forecasting, Project Planning, Data Warehousing, CRM, ETL, Leadership, SDLC, Start-ups, Solution Architecture, Consulting, Oracle, SQL
Education
Mahatma Gandhi University 2001 — 2004
M.C.A, Software
University of Kerala 1998 — 2001
B.Sc, Chemistry
University of Kerala 1996 — 1998
Pre Degree, Maths, physics and chemistry
St. Mary's , Trivandrum 1996 — 1996
10th, schooling
Peter Schnorr Peter Schnorr's Sutherland Global Services Experience October 2013 - May 2015
Job Senior Vice President
Industry Information Technology and Services
Experience
Teleperformance June 2015 - Present
Sutherland Global Services October 2013 - May 2015
Accenture 2008 - 2013
Gestalt LLC 2001 - 2008
Fitplay September 1999 - December 2000
Anoto 1999 - 2000
Marakon 1997 - 1999
US Navy May 1985 - September 1995
Skills
Customer Relations, Government, Program Management, Product Management, Strategic Planning, Sales and Marketing, Customer Service, Global Business...
Education
Massachusetts Institute of Technology - Sloan School of Management 1995 — 1997
MBA
United States Naval Academy 1981 — 1985
BS
Teleperformance June 2015 - Present
Sutherland Global Services October 2013 - May 2015
Accenture 2008 - 2013
Gestalt LLC 2001 - 2008
Fitplay September 1999 - December 2000
Anoto 1999 - 2000
Marakon 1997 - 1999
US Navy May 1985 - September 1995
Skills
Customer Relations, Government, Program Management, Product Management, Strategic Planning, Sales and Marketing, Customer Service, Global Business...
Education
Massachusetts Institute of Technology - Sloan School of Management 1995 — 1997
MBA
United States Naval Academy 1981 — 1985
BS
Amy Bordwell's Sutherland Global Services Experience April 2013 - April 2014
Job Corporate Sales Manager at DelMonte Hotel Group
Industry Hospitality
Experience
Penfield Youth Football and Cheer January 2015 - Present
DelMonte Hotel Group May 2014 - Present
Sutherland Global Services April 2013 - April 2014
Sutherland Global Services September 2011 - April 2013
Sutherland Global Services February 2010 - September 2011
American Express Travel Services April 2005 - December 2009
Skills
Tourism, Sales Management, Travel Management, Hotels, Training, New Business Development, Team Leadership, Customer Experience, Recruiting, Negotiation, Hospitality, Teamwork, Hospitality Industry, Hotel Management, Marketing Strategy, Leadership, Customer Service, Management, Sales
Education
Monroe Community College 1996 — 1998
Associate's degree, Tourism and Travel Services Management
Fairport High School 1992 — 1994
Penfield Youth Football and Cheer January 2015 - Present
DelMonte Hotel Group May 2014 - Present
Sutherland Global Services April 2013 - April 2014
Sutherland Global Services September 2011 - April 2013
Sutherland Global Services February 2010 - September 2011
American Express Travel Services April 2005 - December 2009
Skills
Tourism, Sales Management, Travel Management, Hotels, Training, New Business Development, Team Leadership, Customer Experience, Recruiting, Negotiation, Hospitality, Teamwork, Hospitality Industry, Hotel Management, Marketing Strategy, Leadership, Customer Service, Management, Sales
Education
Monroe Community College 1996 — 1998
Associate's degree, Tourism and Travel Services Management
Fairport High School 1992 — 1994
Joe Manuel [LIONS™]'s Sutherland Global Services Experience February 2005 - September 2006
Job Vice PresidentGlobal Business Development at Coston Global,Inc
Industry Mechanical or Industrial Engineering
Experience
IDC Technologies, Inc. May 2014 - Present
Ravilla Communications June 2011 - May 2014
Ravilla Communications July 2009 - October 2010
BWIR October 2008 - June 2009
Photon Infotech October 2006 - October 2008
Sutherland Global Services February 2005 - September 2006
Skills
Enterprise Architecture, Managed Services, Vendor Management, Business Development, Pre-sales, Market Research, CRM, Account Management, Cloud Computing, Contract Negotiation, SaaS, Business Planning, Business Analysis, Telecommunications, Technical Recruiting, Internet Recruiting, Business Strategy, Business Intelligence, Sourcing, Program Management, Benefits Negotiation, Recruiting, Sales Management, Lead Generation, Outsourcing, New Business Development, Team Building, Consulting, Management Consulting, Strategy, Strategic Partnerships, Start-ups, Sales, Management, Talent Acquisition, Solution Selling, Staff Augmentation, Team Management, IT Recruitment, Contract Recruitment, Staffing Services, Screening, Resource Management, Screening Resumes, Executive Search, Temporary Placement, ERP, SDLC, Salesforce.com, Permanent Placement
Education
Dolphin Public School 1999 — 2003
Bachelor of Engineering (B.E.), Mechanical Engineering
Madurai Kamaraj University 1999 — 2003
BE, MECHANICAL
IDC Technologies, Inc. May 2014 - Present
Ravilla Communications June 2011 - May 2014
Ravilla Communications July 2009 - October 2010
BWIR October 2008 - June 2009
Photon Infotech October 2006 - October 2008
Sutherland Global Services February 2005 - September 2006
Skills
Enterprise Architecture, Managed Services, Vendor Management, Business Development, Pre-sales, Market Research, CRM, Account Management, Cloud Computing, Contract Negotiation, SaaS, Business Planning, Business Analysis, Telecommunications, Technical Recruiting, Internet Recruiting, Business Strategy, Business Intelligence, Sourcing, Program Management, Benefits Negotiation, Recruiting, Sales Management, Lead Generation, Outsourcing, New Business Development, Team Building, Consulting, Management Consulting, Strategy, Strategic Partnerships, Start-ups, Sales, Management, Talent Acquisition, Solution Selling, Staff Augmentation, Team Management, IT Recruitment, Contract Recruitment, Staffing Services, Screening, Resource Management, Screening Resumes, Executive Search, Temporary Placement, ERP, SDLC, Salesforce.com, Permanent Placement
Education
Dolphin Public School 1999 — 2003
Bachelor of Engineering (B.E.), Mechanical Engineering
Madurai Kamaraj University 1999 — 2003
BE, MECHANICAL
Andrew Marmo Andrew Marmo's Sutherland Global Services Experience April 2006 - December 2007
Job Demand Gen & Lifecycle Marketing – Enterprise | Windstream Enterprise Marketing Specialist
Industry Telecommunications
Experience
Windstream Communications June 2011 - Present
Concentrix 2007 - 2011
Sutherland Global Services April 2006 - December 2007
Skills
Lead Generation, Customer Service, Sales, Salesforce.com, Microsoft Excel, Microsoft Word, Microsoft Office, Sage CRM, Information Technology, Hosted Services, Cloud Communications, Hosted Voice, Enterprise..., Allworx, Business Development, Account Management, Call Centers, B2B, Customer Satisfaction, Management, Selling, Sales Operations, Managed Services, Enterprise Software, Direct Sales, Telecommunications, Cloud Computing, Product Management, Solution Selling, Training, SIP Trunking, Cold Calling, Customer Retention, Sales Management, VoIP, SaaS, Co-location, Sales Process, Unified Communications, T1, Leadership, Avaya, Data Center, Product Marketing, Optical Fiber, MPLS, Telephony, Ethernet, Metro Ethernet, MPLS VPN
Education
Monroe Community College 1996 — 1999
Associate's degree, History
West Irondequoit 1990 — 1994
High School Diploma, General
Windstream Communications June 2011 - Present
Concentrix 2007 - 2011
Sutherland Global Services April 2006 - December 2007
Skills
Lead Generation, Customer Service, Sales, Salesforce.com, Microsoft Excel, Microsoft Word, Microsoft Office, Sage CRM, Information Technology, Hosted Services, Cloud Communications, Hosted Voice, Enterprise..., Allworx, Business Development, Account Management, Call Centers, B2B, Customer Satisfaction, Management, Selling, Sales Operations, Managed Services, Enterprise Software, Direct Sales, Telecommunications, Cloud Computing, Product Management, Solution Selling, Training, SIP Trunking, Cold Calling, Customer Retention, Sales Management, VoIP, SaaS, Co-location, Sales Process, Unified Communications, T1, Leadership, Avaya, Data Center, Product Marketing, Optical Fiber, MPLS, Telephony, Ethernet, Metro Ethernet, MPLS VPN
Education
Monroe Community College 1996 — 1999
Associate's degree, History
West Irondequoit 1990 — 1994
High School Diploma, General
Kevin Simkowski's Sutherland Global Services Experience August 2013 - Present
Job Strategic Business Development; Global Sales and Marketing BPO Products and Solutions
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services August 2013 - Present
Sutherland Global Services September 2010 - August 2013
VMS August 2009 - January 2010
Adventity Global Services(acquired by Sutherland Global Services 2010) January 2008 - August 2009
Integrity Interactive September 2005 - August 2007
Acxiom Corporation September 2004 - August 2005
Compete, Inc. November 2003 - September 2004
Applix/IET Solutions September 2002 - November 2003
Responsys, Inc. April 2001 - April 2002
Tribune Company-Tribune Interactive January 2000 - February 2001
Skills
Consumer Products, Strategy, Product Marketing, Analytics, Integrated Marketing, CRM, Segmentation, Start-ups, Sales Operations, Forecasting, Business Development, Email Marketing, Multi-channel Marketing, Online Advertising, Direct Marketing, E-commerce, Account Management, Strategic Partnerships, Lead Generation, Advertising, Entrepreneurship, Web Analytics, Marketing, Leadership, Marketing Research, Marketing Strategy, New Business Development, Pricing, P&L Management, Outsourcing, Management, Business Intelligence, Retail, SEO, Sales, Strategic Planning, Business Planning, Mergers & Acquisitions, Sales Presentations, Channel Partners, Professional Services, Financial Services
Education
Loyola University Chicago 1996 — 1999
MBA, Marketing, International Business
University of Iowa 1979 — 1982
BA, Communications/Advertising
Sutherland Global Services August 2013 - Present
Sutherland Global Services September 2010 - August 2013
VMS August 2009 - January 2010
Adventity Global Services(acquired by Sutherland Global Services 2010) January 2008 - August 2009
Integrity Interactive September 2005 - August 2007
Acxiom Corporation September 2004 - August 2005
Compete, Inc. November 2003 - September 2004
Applix/IET Solutions September 2002 - November 2003
Responsys, Inc. April 2001 - April 2002
Tribune Company-Tribune Interactive January 2000 - February 2001
Skills
Consumer Products, Strategy, Product Marketing, Analytics, Integrated Marketing, CRM, Segmentation, Start-ups, Sales Operations, Forecasting, Business Development, Email Marketing, Multi-channel Marketing, Online Advertising, Direct Marketing, E-commerce, Account Management, Strategic Partnerships, Lead Generation, Advertising, Entrepreneurship, Web Analytics, Marketing, Leadership, Marketing Research, Marketing Strategy, New Business Development, Pricing, P&L Management, Outsourcing, Management, Business Intelligence, Retail, SEO, Sales, Strategic Planning, Business Planning, Mergers & Acquisitions, Sales Presentations, Channel Partners, Professional Services, Financial Services
Education
Loyola University Chicago 1996 — 1999
MBA, Marketing, International Business
University of Iowa 1979 — 1982
BA, Communications/Advertising
Michael Quinlan's Sutherland Global Services Experience November 2002 - May 2003
Job HR Administrator at Rochester Business Alliance
Industry Human Resources
Experience
Rochester Business Alliance July 2015 - Present
Rochester Business Alliance November 2013 - Present
North American Breweries, Inc. February 2013 - November 2013
Quality Recruiting October 2012 - February 2013
Randstad US, Professionals January 2012 - October 2012
Spherion January 2004 - January 2012
Gateway September 1999 - April 2004
Sutherland Global Services November 2002 - May 2003
OfficeMax November 2001 - November 2002
Ben Mer Manufacturing January 1996 - January 1999
Skills
Temporary Staffing, Talent Acquisition, Recruiting, Applicant Tracking..., Temporary Placement, Interviews, Cold Calling, Training, Human Resources, Onboarding, Sales, CRM, Screening, Technical Recruiting, Payroll, Staffing Services, Permanent Placement, Resume Writing, Sourcing, Screening Resumes, New Hire Orientations, College Recruiting, PeopleSoft, Talent Management, Management, Internet Recruiting, Leadership, Contract Recruitment, Account Management, Job Fairs, Time Management
Education
Monroe Community College 1996 — 2001
Liberal Arts Courses - Mathematics, English
Aquinas Institute of Rochester 1991 — 1995
Diploma, English Language and Literature, General
Rochester Business Alliance July 2015 - Present
Rochester Business Alliance November 2013 - Present
North American Breweries, Inc. February 2013 - November 2013
Quality Recruiting October 2012 - February 2013
Randstad US, Professionals January 2012 - October 2012
Spherion January 2004 - January 2012
Gateway September 1999 - April 2004
Sutherland Global Services November 2002 - May 2003
OfficeMax November 2001 - November 2002
Ben Mer Manufacturing January 1996 - January 1999
Skills
Temporary Staffing, Talent Acquisition, Recruiting, Applicant Tracking..., Temporary Placement, Interviews, Cold Calling, Training, Human Resources, Onboarding, Sales, CRM, Screening, Technical Recruiting, Payroll, Staffing Services, Permanent Placement, Resume Writing, Sourcing, Screening Resumes, New Hire Orientations, College Recruiting, PeopleSoft, Talent Management, Management, Internet Recruiting, Leadership, Contract Recruitment, Account Management, Job Fairs, Time Management
Education
Monroe Community College 1996 — 2001
Liberal Arts Courses - Mathematics, English
Aquinas Institute of Rochester 1991 — 1995
Diploma, English Language and Literature, General
Andrew Collister's Sutherland Global Services Experience 2005 - July 2009
Job Store Manager at Reebok
Industry Retail
Experience
Reebok September 2015 - Present
Jbrd Apparel June 2015 - August 2015
Urban Outfitters October 2014 - June 2015
Zumiez October 2011 - October 2014
Sutherland Global Services 2005 - July 2009
Gateway 2005 - July 2009
MGM Technology Group January 2003 - August 2005
Skills
Sales, Customer Satisfaction, Customer Service, Merchandising, Call Centers, Account Management, Customer Experience, Sales Operations, Team Leadership, Coaching, Sales Management, Direct Sales, Management, Team Management, Brand Development, Retail Branding
Education
Monroe Community College 2009 — 2011
Business Administration and Management, General
Reebok September 2015 - Present
Jbrd Apparel June 2015 - August 2015
Urban Outfitters October 2014 - June 2015
Zumiez October 2011 - October 2014
Sutherland Global Services 2005 - July 2009
Gateway 2005 - July 2009
MGM Technology Group January 2003 - August 2005
Skills
Sales, Customer Satisfaction, Customer Service, Merchandising, Call Centers, Account Management, Customer Experience, Sales Operations, Team Leadership, Coaching, Sales Management, Direct Sales, Management, Team Management, Brand Development, Retail Branding
Education
Monroe Community College 2009 — 2011
Business Administration and Management, General
Ben Hesed's Sutherland Global Services Experience October 2004 - July 2007
Job Technology Lead at Infosys
Industry Computer Software
Experience
Infosys July 2012 - Present
Infosys December 2009 - July 2012
Tata Consultancy Services July 2007 - December 2009
Sutherland Global Services October 2004 - July 2007
Skills
Unix, Requirements Analysis, SDLC, Software Project..., Oracle, Unix Shell Scripting, Microsoft SQL Server, Data Warehousing, Solution Architecture, DB2, Global Delivery, Pre-sales, SQL, Business Intelligence, ITIL
Education
Madurai Kamaraj University 2000 — 2004
BE, Electronics and Instrumentation Engineering
SDA 1999 — 2000
HSC, Biology, General
Infosys July 2012 - Present
Infosys December 2009 - July 2012
Tata Consultancy Services July 2007 - December 2009
Sutherland Global Services October 2004 - July 2007
Skills
Unix, Requirements Analysis, SDLC, Software Project..., Oracle, Unix Shell Scripting, Microsoft SQL Server, Data Warehousing, Solution Architecture, DB2, Global Delivery, Pre-sales, SQL, Business Intelligence, ITIL
Education
Madurai Kamaraj University 2000 — 2004
BE, Electronics and Instrumentation Engineering
SDA 1999 — 2000
HSC, Biology, General
Sharon Gigliotti's Sutherland Global Services Experience November 2011 - January 2015
Job Consulting Agent at Sutherland Global Services
Industry Consumer Services
Experience
Sparkling Clean January 2015 - Present
Sutherland Global Services November 2011 - January 2015
Intra-state America Corp September 2007 - February 2011
Volunteers of America wny January 2006 - March 2007
ABVI-Goodwill March 2002 - January 2006
Skills
Call Centers, Microsoft Office, Management, Process Improvement, Human Resources, Accounting, Customer Service, Social Media, Organizational..., Staff Development, Strategic Planning, Onboarding, PowerPoint, Event Planning
Education
Monroe Community College 2002 — 2003
None, Liberal Arts
Sparkling Clean January 2015 - Present
Sutherland Global Services November 2011 - January 2015
Intra-state America Corp September 2007 - February 2011
Volunteers of America wny January 2006 - March 2007
ABVI-Goodwill March 2002 - January 2006
Skills
Call Centers, Microsoft Office, Management, Process Improvement, Human Resources, Accounting, Customer Service, Social Media, Organizational..., Staff Development, Strategic Planning, Onboarding, PowerPoint, Event Planning
Education
Monroe Community College 2002 — 2003
None, Liberal Arts
Preethi Kuppuram, PMP®'s Sutherland Global Services Experience December 2003 - May 2004
Job Business Analyst / Project Manager at Ultimate Software
Industry Information Technology and Services
Experience
Ultimate Software December 2013 - Present
Parallon June 2012 - November 2013
SWBC October 2010 - June 2012
Smart IMS November 2008 - March 2009
Tata Consultancy Services June 2004 - November 2008
Sutherland Global Services December 2003 - May 2004
Skills
Visio, Requirements Analysis, Requirements Gathering, Business Analysis, Agile Project Management, SQL, Microsoft SQL Server, Software Development, Kanban, Microsoft Office, Access, PMP, Macro, MySQL, UML, Functional..., Process Engineering, Business Process..., Software Project..., SQL Server, Query Analyzer, Use Case Analysis, Process Modeling, MS Project, Mortgage Industry, Insurance Domain, Gap Analysis, Data Analysis, Insurance, Quality Assurance, Testing, Process Improvement, Scrum, Microsoft Project
Education
Manonmaniam Sundaranar University
MS, Information Technology & E-Commerce
Project Management Institute
PMP
Ultimate Software December 2013 - Present
Parallon June 2012 - November 2013
SWBC October 2010 - June 2012
Smart IMS November 2008 - March 2009
Tata Consultancy Services June 2004 - November 2008
Sutherland Global Services December 2003 - May 2004
Skills
Visio, Requirements Analysis, Requirements Gathering, Business Analysis, Agile Project Management, SQL, Microsoft SQL Server, Software Development, Kanban, Microsoft Office, Access, PMP, Macro, MySQL, UML, Functional..., Process Engineering, Business Process..., Software Project..., SQL Server, Query Analyzer, Use Case Analysis, Process Modeling, MS Project, Mortgage Industry, Insurance Domain, Gap Analysis, Data Analysis, Insurance, Quality Assurance, Testing, Process Improvement, Scrum, Microsoft Project
Education
Manonmaniam Sundaranar University
MS, Information Technology & E-Commerce
Project Management Institute
PMP
Kent Hanson's Sutherland Global Services Experience October 2010 - Present
Job Solutions Architect at Sutherland Global Services
Industry Insurance
Experience
Sutherland Global Services October 2010 - Present
Kent Hanson Consulting June 2009 - January 2011
CRAIG/is Ltd August 2001 - May 2009
The Stellar Group 1998 - 2000
Numark, Inc 1997 - 1998
Skills
Business Intelligence, Integration, Outsourcing, BPO, Team Management, Business Process..., Requirements Gathering, Business Transformation, SaaS, Consulting, Business Development, Vendor Management, Software Documentation, Project Management, Business Analysis, Business Process, Management, Strategy, Service Delivery, CRM, SDLC, Automation, Operations Management, Program Management, Process Improvement, Management Consulting, Insurance, Change Management
Education
The University of North Dakota 1992 — 1993
Aviation, Mathematics
Massachusetts Institute of Technology 1989 — 1991
Aero/Astro, Materials Science
Sutherland Global Services October 2010 - Present
Kent Hanson Consulting June 2009 - January 2011
CRAIG/is Ltd August 2001 - May 2009
The Stellar Group 1998 - 2000
Numark, Inc 1997 - 1998
Skills
Business Intelligence, Integration, Outsourcing, BPO, Team Management, Business Process..., Requirements Gathering, Business Transformation, SaaS, Consulting, Business Development, Vendor Management, Software Documentation, Project Management, Business Analysis, Business Process, Management, Strategy, Service Delivery, CRM, SDLC, Automation, Operations Management, Program Management, Process Improvement, Management Consulting, Insurance, Change Management
Education
The University of North Dakota 1992 — 1993
Aviation, Mathematics
Massachusetts Institute of Technology 1989 — 1991
Aero/Astro, Materials Science
Joanne Antolick's Sutherland Global Services Experience June 2015 - Present
Job Recruiting Specialist at Sutherland Global Services
Industry Telecommunications
Experience
Sutherland Global Services June 2015 - Present
Dialog Direct (formerly NOVO 1) March 2009 - June 2015
NOVO 1 April 2011 - April 2012
NOVO 1 March 2009 - April 2011
Skills
Recruiting, New Hire Training, Employee Relations, Employee Training, New Hire Orientations, Benefits Administration, Training, Employee Benefits, Onboarding, Customer Retention, Hiring, Talent Management, Human Resources, Call Centers, Vendor Management, Customer Service, Team Building, Customer Satisfaction, Leadership
Education
Tarrant County College 2010 — 2012
Transfer Credits for Nursing, Prerequisites
Post University 2009 — 2010
Marketing
Louisiana State University in Shreveport 1995 — 1997
International Business
Sutherland Global Services June 2015 - Present
Dialog Direct (formerly NOVO 1) March 2009 - June 2015
NOVO 1 April 2011 - April 2012
NOVO 1 March 2009 - April 2011
Skills
Recruiting, New Hire Training, Employee Relations, Employee Training, New Hire Orientations, Benefits Administration, Training, Employee Benefits, Onboarding, Customer Retention, Hiring, Talent Management, Human Resources, Call Centers, Vendor Management, Customer Service, Team Building, Customer Satisfaction, Leadership
Education
Tarrant County College 2010 — 2012
Transfer Credits for Nursing, Prerequisites
Post University 2009 — 2010
Marketing
Louisiana State University in Shreveport 1995 — 1997
International Business
Matthew Glowinsky's Sutherland Global Services Experience January 2009 - August 2009
Job Denver Area Manager at Essia Health
Industry Civic & Social Organization
Experience
Essia Health May 2014 - Present
Essia Health May 2013 - Present
First Descents January 2012 - January 2013
MSW Intern at Littleton Public Schools Redirection Center August 2010 - May 2011
MSW Intern at The Bridge Project-Columbine Site August 2009 - May 2010
Sutherland Global Services January 2009 - August 2009
Skills
Account Management, Business Process..., Personnel Management, Healthcare, Physician Relations, Scribe, Healthcare Management, Personnel Supervision, Scribe Insight, Medical Records, Process Improvement, Program Development, Community Outreach, Fundraising, Volunteer Management, Social Services, Non-profits, Event Planning, Public Speaking, Case Managment, Social Media, Research, Sales, Program Management, Quality Of Care, HIPAA, Meaningful Use, Emergency Room
Education
Metropolitan State University of Denver 2013 — 2014
Post Baccalaureate, Biology
University of Denver 2009 — 2011
Master's in Social Work, Social work
State University of New York College at Brockport
B.S., Psychology
Essia Health May 2014 - Present
Essia Health May 2013 - Present
First Descents January 2012 - January 2013
MSW Intern at Littleton Public Schools Redirection Center August 2010 - May 2011
MSW Intern at The Bridge Project-Columbine Site August 2009 - May 2010
Sutherland Global Services January 2009 - August 2009
Skills
Account Management, Business Process..., Personnel Management, Healthcare, Physician Relations, Scribe, Healthcare Management, Personnel Supervision, Scribe Insight, Medical Records, Process Improvement, Program Development, Community Outreach, Fundraising, Volunteer Management, Social Services, Non-profits, Event Planning, Public Speaking, Case Managment, Social Media, Research, Sales, Program Management, Quality Of Care, HIPAA, Meaningful Use, Emergency Room
Education
Metropolitan State University of Denver 2013 — 2014
Post Baccalaureate, Biology
University of Denver 2009 — 2011
Master's in Social Work, Social work
State University of New York College at Brockport
B.S., Psychology
Carolyn Nail's Sutherland Global Services Experience February 2011 - October 2011
Job Business Development Manager
Industry Marketing and Advertising
Experience
Barnes & Noble, Inc. January 2014 - August 2015
ER Associates October 2011 - October 2012
Sutherland Global Services February 2011 - October 2011
ER Associates 2010 - 2010
Barnes and Noble @ RIT July 2008 - September 2009
Skills
Retail Management, Program Management, Event Management, Leadership, Human Resources, Administrative Assistant, Customer Service, Microsoft Office, Payroll, Microsoft Excel, QuickBooks, Data Analysis, Microsoft Word, PowerPoint, Outlook
Education
SUNY Empire State College 2012 — 2015
Bachelor of Science (B.S.), Business Administration, Management and Operations
Monroe Community College
A.S, Liberal Arts & Sciences
Barnes & Noble, Inc. January 2014 - August 2015
ER Associates October 2011 - October 2012
Sutherland Global Services February 2011 - October 2011
ER Associates 2010 - 2010
Barnes and Noble @ RIT July 2008 - September 2009
Skills
Retail Management, Program Management, Event Management, Leadership, Human Resources, Administrative Assistant, Customer Service, Microsoft Office, Payroll, Microsoft Excel, QuickBooks, Data Analysis, Microsoft Word, PowerPoint, Outlook
Education
SUNY Empire State College 2012 — 2015
Bachelor of Science (B.S.), Business Administration, Management and Operations
Monroe Community College
A.S, Liberal Arts & Sciences
Frank Adkins's Sutherland Global Services Experience May 2014 - October 2014
Job Experienced Manager
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services May 2014 - October 2014
Sutherland Global Services June 2013 - May 2014
Sutherland Global Services January 2008 - May 2013
Maxim Healthcare Services January 2006 - August 2007
Skills
Call Center, Management, Operations Management, Interviews, Service Delivery, Outsourcing, Team Management, BPO, Training, Recruiting, Coaching, Troubleshooting, Technical Support, Windows, Customer Satisfaction, Talent Acquisition, Employee Training, Call Centers, Performance Management, Workforce Management, Vendor Management, Team Leadership, Customer Service, Process Improvement, Customer Experience, Leadership, Team Building, Program Management, Time Management, Account Management, Business Analysis, Business Process..., Employee Engagement
Education
Monroe Community College 2008 — 2010
Associates, General with Business Focus
Sutherland Global Services May 2014 - October 2014
Sutherland Global Services June 2013 - May 2014
Sutherland Global Services January 2008 - May 2013
Maxim Healthcare Services January 2006 - August 2007
Skills
Call Center, Management, Operations Management, Interviews, Service Delivery, Outsourcing, Team Management, BPO, Training, Recruiting, Coaching, Troubleshooting, Technical Support, Windows, Customer Satisfaction, Talent Acquisition, Employee Training, Call Centers, Performance Management, Workforce Management, Vendor Management, Team Leadership, Customer Service, Process Improvement, Customer Experience, Leadership, Team Building, Program Management, Time Management, Account Management, Business Analysis, Business Process..., Employee Engagement
Education
Monroe Community College 2008 — 2010
Associates, General with Business Focus
Robin Goodwin's Sutherland Global Services Experience August 2012 - October 2012
Job Tool Site Manager at P.F. Markey Inc.
Industry Logistics and Supply Chain
Experience
P.F. Markey Inc. January 2014 - Present
DeCarolis Truck Rental Inc November 2012 - January 2013
Kodak Alaris 2013 - 2013
Sutherland Global Services August 2012 - October 2012
Monroe Community College September 2010 - June 2012
Evolution Impressions April 2006 - January 2010
Dale Carnegie Training 2007 - 2007
Hammer Lithograph 1997 - 2003
Skills
Customer Service, Process Scheduler, Inventory Control, Purchasing, Production Planning, Forklift Operator, Digital Printing, Team Building, Process Improvement, Continuous Improvement, Inventory Management, Management, Training, Contract Negotiation, Public Speaking, Manufacturing, Account Management, Microsoft Excel, Budgets, Event Planning, Leadership, Strategic Planning, Procurement, Project Management
Education
Medaille College 2012 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.43
Monroe Community College 2010 — 2012
Associate; Accounting, Applied Science, 3.82
Dale Carnegie Training 2007 — 2007
P.F. Markey Inc. January 2014 - Present
DeCarolis Truck Rental Inc November 2012 - January 2013
Kodak Alaris 2013 - 2013
Sutherland Global Services August 2012 - October 2012
Monroe Community College September 2010 - June 2012
Evolution Impressions April 2006 - January 2010
Dale Carnegie Training 2007 - 2007
Hammer Lithograph 1997 - 2003
Skills
Customer Service, Process Scheduler, Inventory Control, Purchasing, Production Planning, Forklift Operator, Digital Printing, Team Building, Process Improvement, Continuous Improvement, Inventory Management, Management, Training, Contract Negotiation, Public Speaking, Manufacturing, Account Management, Microsoft Excel, Budgets, Event Planning, Leadership, Strategic Planning, Procurement, Project Management
Education
Medaille College 2012 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.43
Monroe Community College 2010 — 2012
Associate; Accounting, Applied Science, 3.82
Dale Carnegie Training 2007 — 2007
Daniel Tigner's Sutherland Global Services Experience April 2015 - Present
Job Director of Business Development at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services April 2015 - Present
APR Energy June 2014 - Present
APR Energy August 2012 - Present
CEVA Logistics December 2010 - Present
CEVA Logistics March 2007 - January 2011
Education
Michigan State University 2000 — 2004
Human Resources, Political Science
Sutherland Global Services April 2015 - Present
APR Energy June 2014 - Present
APR Energy August 2012 - Present
CEVA Logistics December 2010 - Present
CEVA Logistics March 2007 - January 2011
Education
Michigan State University 2000 — 2004
Human Resources, Political Science
Sandra David's Sutherland Global Services Experience October 2003 - April 2004
Job Software Developer
Industry Computer Software
Experience
Invatron Systems Corp. October 2014 - Present
DMG Inc. November 2013 - Present
Sheridan College November 2012 - April 2014
Dell International April 2004 - February 2008
Sutherland Global Services October 2003 - April 2004
Skills
JavaBeans, Bash, JavaScript, jQuery, jQuery Mobile, CSS Javascript, HTML 5, CSS3, SQL, PL/SQL, Microsoft SQL Server, Oracle PL/SQL..., Data Structures, Training, Training Delivery, Coaching, Customer Satisfaction, Team Building, Team Management, Online Marketing, Instructional Design, Mentoring, Leadership Development, Facilitation Skills, Management, Microsoft Office
Education
Sheridan College 2012 — 2014
Advanced Diploma, Software Development and Network Engineering, A
Madras Christian College 1999 — 2002
Bachelor of Arts, English
Invatron Systems Corp. October 2014 - Present
DMG Inc. November 2013 - Present
Sheridan College November 2012 - April 2014
Dell International April 2004 - February 2008
Sutherland Global Services October 2003 - April 2004
Skills
JavaBeans, Bash, JavaScript, jQuery, jQuery Mobile, CSS Javascript, HTML 5, CSS3, SQL, PL/SQL, Microsoft SQL Server, Oracle PL/SQL..., Data Structures, Training, Training Delivery, Coaching, Customer Satisfaction, Team Building, Team Management, Online Marketing, Instructional Design, Mentoring, Leadership Development, Facilitation Skills, Management, Microsoft Office
Education
Sheridan College 2012 — 2014
Advanced Diploma, Software Development and Network Engineering, A
Madras Christian College 1999 — 2002
Bachelor of Arts, English
Dhinakaran Joseph's Sutherland Global Services Experience October 2004 - April 2005
Job LAB Manager at NICE Systems
Industry Computer Networking
Experience
NICE Systems February 2011 - Present
Emerson Industrial Automation October 2010 - February 2011
Williams Lea February 2009 - August 2010
Williams Lea January 2007 - August 2010
Triad Software Pvt. Ltd. April 2005 - December 2006
Sutherland Global Services October 2004 - April 2005
CSS Corp July 2003 - October 2004
STADS March 2002 - June 2003
Computer Factory India Pvt Ltd February 2000 - February 2002
Twenty First A.D December 1998 - February 2000
Skills
VPN, Windows Server, Active Directory, DHCP, DNS, Servers, Data Center, XP, Network Administration, Firewalls, Switches, Group Policy, VMware ESX, Security, Cisco Technologies, Vendor Management
Education
Madras Christian College
Madras Christian College
Madras Christian College
VMware 2015 — 2015
VCP5-DCV, VMWARE
VMware 2014 — 2014
VCP-training completed, Vmware
Nice Systems 2012 — 2012
Nice Certified Engineer – Nice NIM4.1 DELTA
Nice Systems 2012 — 2012
Nice Certified Engineer – Nice Perform 3.5 Integrations/QM, Information Technology
Nice Systems 2011 — 2011
Nice Certified Engineer – Nice Recording Fundamentals, Information Technology
SUN Micro Systems
SCSA : Sun Certified System Administrator
Avaya
Certified on Structured cabling by Avaya
NICE Systems February 2011 - Present
Emerson Industrial Automation October 2010 - February 2011
Williams Lea February 2009 - August 2010
Williams Lea January 2007 - August 2010
Triad Software Pvt. Ltd. April 2005 - December 2006
Sutherland Global Services October 2004 - April 2005
CSS Corp July 2003 - October 2004
STADS March 2002 - June 2003
Computer Factory India Pvt Ltd February 2000 - February 2002
Twenty First A.D December 1998 - February 2000
Skills
VPN, Windows Server, Active Directory, DHCP, DNS, Servers, Data Center, XP, Network Administration, Firewalls, Switches, Group Policy, VMware ESX, Security, Cisco Technologies, Vendor Management
Education
Madras Christian College
Madras Christian College
Madras Christian College
VMware 2015 — 2015
VCP5-DCV, VMWARE
VMware 2014 — 2014
VCP-training completed, Vmware
Nice Systems 2012 — 2012
Nice Certified Engineer – Nice NIM4.1 DELTA
Nice Systems 2012 — 2012
Nice Certified Engineer – Nice Perform 3.5 Integrations/QM, Information Technology
Nice Systems 2011 — 2011
Nice Certified Engineer – Nice Recording Fundamentals, Information Technology
SUN Micro Systems
SCSA : Sun Certified System Administrator
Avaya
Certified on Structured cabling by Avaya
Demetreus Hargrove's Sutherland Global Services Experience October 2010 - February 2011
Job Assistant Controller at VP Supply
Industry Accounting
Experience
H&R Block August 2014 - Present
The P Group Management April 2014 - Present
VP Supply Corp October 2012 - Present
Genesee & Wyoming Inc. October 2012 - January 2014
Elgaeian Bradford Inc. August 2012 - May 2013
Sutherland Global Services October 2010 - February 2011
University of Rochester February 2007 - May 2010
Abercrombie & Fitch October 2009 - February 2010
The Hartford June 2008 - September 2009
Skills
Microsoft Excel, Financial Analysis, Financial Reporting, Finance, Microsoft Office, Data Analysis, Accounting, Japanese, DCF Valuation, Tax Accounting, Risk Management, Analysis, Forecasting, Financial Accounting, Auditing, Income Tax, Financial Forecasting, Financial Modeling, PowerPoint, VBA, Microsoft Word, Visual Basic, Sensitivity Analysis, Pricing Analysis, Regression Analysis, Regression Models, Business Modeling, Business Valuation, Inventory Management, Account Reconciliation, Crystal Ball, Macro, Troubleshooting
Education
William E. Simon School of Business 2014 — 2015
Master of Business Administration (MBA), Accounting
University of Rochester - William E. Simon Graduate School of Business Administration 2011 — 2012
Master of Science (MS), Finance
Meiji Gakuin University 2009 — 2010
Certification in Japanese Culture and Society, International Business
University of Rochester 2006 — 2010
BA, Economics, International Relations, Japanese
H&R Block August 2014 - Present
The P Group Management April 2014 - Present
VP Supply Corp October 2012 - Present
Genesee & Wyoming Inc. October 2012 - January 2014
Elgaeian Bradford Inc. August 2012 - May 2013
Sutherland Global Services October 2010 - February 2011
University of Rochester February 2007 - May 2010
Abercrombie & Fitch October 2009 - February 2010
The Hartford June 2008 - September 2009
Skills
Microsoft Excel, Financial Analysis, Financial Reporting, Finance, Microsoft Office, Data Analysis, Accounting, Japanese, DCF Valuation, Tax Accounting, Risk Management, Analysis, Forecasting, Financial Accounting, Auditing, Income Tax, Financial Forecasting, Financial Modeling, PowerPoint, VBA, Microsoft Word, Visual Basic, Sensitivity Analysis, Pricing Analysis, Regression Analysis, Regression Models, Business Modeling, Business Valuation, Inventory Management, Account Reconciliation, Crystal Ball, Macro, Troubleshooting
Education
William E. Simon School of Business 2014 — 2015
Master of Business Administration (MBA), Accounting
University of Rochester - William E. Simon Graduate School of Business Administration 2011 — 2012
Master of Science (MS), Finance
Meiji Gakuin University 2009 — 2010
Certification in Japanese Culture and Society, International Business
University of Rochester 2006 — 2010
BA, Economics, International Relations, Japanese
saurabh H's Sutherland Global Services Experience September 2008 - September 2009
Job HR Executive at LexisNexis
Industry Human Resources
Experience
LexisNexis June 2013 - Present
ITC Infotech February 2012 - May 2013
Edventure Inc. October 2011 - February 2012
Sutherland Global Services September 2008 - September 2009
Skills
IT Recruitment, Contract Recruitment, Screening Resumes, Staff Augmentation, Employee Referral..., Resource Management, Recruitments, Staffing Services, RPO, Applicant Tracking..., Temporary Placement, Deferred Compensation, Onboarding, Information Technology, Service Delivery, Account Management
Education
Manipal Institute of Technology
Bachelors in Technology, Information Technology
University of Wales, Cardiff
Post Graduation in Business Administration, Business Administration
LexisNexis June 2013 - Present
ITC Infotech February 2012 - May 2013
Edventure Inc. October 2011 - February 2012
Sutherland Global Services September 2008 - September 2009
Skills
IT Recruitment, Contract Recruitment, Screening Resumes, Staff Augmentation, Employee Referral..., Resource Management, Recruitments, Staffing Services, RPO, Applicant Tracking..., Temporary Placement, Deferred Compensation, Onboarding, Information Technology, Service Delivery, Account Management
Education
Manipal Institute of Technology
Bachelors in Technology, Information Technology
University of Wales, Cardiff
Post Graduation in Business Administration, Business Administration
Adam Donovan's Sutherland Global Services Experience October 2010 - June 2011
Job General Writer at HubShout
Industry Writing and Editing
Experience
HubShout February 2014 - Present
Xerox October 2012 - April 2013
Protocol Global Solutions March 2012 - July 2012
Eden Media September 2011 - July 2012
Macy's October 2011 - January 2012
Sutherland Global Services October 2010 - June 2011
CROSSMARK 2010 - 2010
Skills
Writing, Creative Writing, Copy Editing, Proofreading, Magazines, English, Journalism, Blogging, Copywriting, Facebook, SEO, Social Media
Education
State University of New York College at Brockport 2012 — 2014
English (Creative Writing concentration)
Monroe Community College 2004 — 2009
A.A., Humanities & Social Sciences
HubShout February 2014 - Present
Xerox October 2012 - April 2013
Protocol Global Solutions March 2012 - July 2012
Eden Media September 2011 - July 2012
Macy's October 2011 - January 2012
Sutherland Global Services October 2010 - June 2011
CROSSMARK 2010 - 2010
Skills
Writing, Creative Writing, Copy Editing, Proofreading, Magazines, English, Journalism, Blogging, Copywriting, Facebook, SEO, Social Media
Education
State University of New York College at Brockport 2012 — 2014
English (Creative Writing concentration)
Monroe Community College 2004 — 2009
A.A., Humanities & Social Sciences
Vivekan S's Sutherland Global Services Experience October 2008 - January 2010
Job Senior Software Developer at United Health Group
Industry Information Technology and Services
Experience
UnitedHealth Group February 2010 - Present
United Health Group February 2010 - July 2014
Sutherland Global Services October 2008 - January 2010
Skills
DataStage, Data Warehousing, ETL Tools, SQL, Requirements Analysis, Business Analysis, Oracle, Project Management, PL/SQL, Management, Team Management, Analysis, Healthcare Information..., Unix
Education
Maulana Azad National Institute of Technology 2004 — 2008
Bachelor of Engineering (BE), Information Technology
UnitedHealth Group February 2010 - Present
United Health Group February 2010 - July 2014
Sutherland Global Services October 2008 - January 2010
Skills
DataStage, Data Warehousing, ETL Tools, SQL, Requirements Analysis, Business Analysis, Oracle, Project Management, PL/SQL, Management, Team Management, Analysis, Healthcare Information..., Unix
Education
Maulana Azad National Institute of Technology 2004 — 2008
Bachelor of Engineering (BE), Information Technology
Alethea Pusey's Sutherland Global Services Experience November 2005 - July 2007
Job Sales Professional
Industry Telecommunications
Experience
Time Warner Cable October 2006 - November 2011
Sutherland Global Services November 2005 - July 2007
Curves July 2003 - January 2005
Skills
IP, Broadband, Customer Retention, Solution Selling, Customer Service, Troubleshooting, Sales Management, Sales Operations, Computer Network..., ICOMS, AAD, Salesforce
Education
Monroe Community College
AAS, FOOD SERVICE ADMINISTRATION
Time Warner Cable October 2006 - November 2011
Sutherland Global Services November 2005 - July 2007
Curves July 2003 - January 2005
Skills
IP, Broadband, Customer Retention, Solution Selling, Customer Service, Troubleshooting, Sales Management, Sales Operations, Computer Network..., ICOMS, AAD, Salesforce
Education
Monroe Community College
AAS, FOOD SERVICE ADMINISTRATION
LaTonya Morris's Sutherland Global Services Experience April 2012 - Present
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services April 2012 - Present
Sutherland Global Services 2012 - 2012
Ruby Tuesday April 2011 - December 2011
Education
Lurleen B Wallace Community College 1996 — 1997
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
greenville high school 1991 — 1994
Sutherland Global Services April 2012 - Present
Sutherland Global Services 2012 - 2012
Ruby Tuesday April 2011 - December 2011
Education
Lurleen B Wallace Community College 1996 — 1997
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
greenville high school 1991 — 1994
Chad Daignault's Sutherland Global Services Experience March 2015 - Present
Job CloudSource GTI Specialist at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services March 2015 - Present
Skills
Call Centers, BPO, Customer Satisfaction, Workforce Management, Technical Support, Service Delivery, Outsourcing, Training, Vendor Management, Management, Troubleshooting, Team Management, Team Leadership, Transition Management, Microsoft Office, Contact Centers, Offshoring, Mobile Devices, Networking, Leadership Development, Leadership, Avaya, Employee Engagement, Sla, CRM, Microsoft Operating..., Web Design, Web Development, Training Management, HTML, CSS, Office 365, Coaching, Training Delivery, Zendesk, iPhone, iPad, Apple, Hiring, Higher Education
Education
State University of New York College of Agriculture and Technology at Cobleskill 2006 — 2007
Bachelor of Technology (B.Tech.), Web Development & Management
Mohawk Valley Community College-Utica Branch 2003 — 2006
Associate of Arts and Sciences (AAS), Business Administration and Management, General
Sutherland Global Services March 2015 - Present
Skills
Call Centers, BPO, Customer Satisfaction, Workforce Management, Technical Support, Service Delivery, Outsourcing, Training, Vendor Management, Management, Troubleshooting, Team Management, Team Leadership, Transition Management, Microsoft Office, Contact Centers, Offshoring, Mobile Devices, Networking, Leadership Development, Leadership, Avaya, Employee Engagement, Sla, CRM, Microsoft Operating..., Web Design, Web Development, Training Management, HTML, CSS, Office 365, Coaching, Training Delivery, Zendesk, iPhone, iPad, Apple, Hiring, Higher Education
Education
State University of New York College of Agriculture and Technology at Cobleskill 2006 — 2007
Bachelor of Technology (B.Tech.), Web Development & Management
Mohawk Valley Community College-Utica Branch 2003 — 2006
Associate of Arts and Sciences (AAS), Business Administration and Management, General
Adam Palermo's Sutherland Global Services Experience August 2006 - May 2007
Job Insurance Collection Specialist at University of Rochester Medical Center
Industry Hospital & Health Care
Experience
University of Rochester Medical Center October 2012 - Present
Enterprise Rent-A-Car December 2007 - October 2012
Time Warner Cable May 2007 - August 2007
Sutherland Global Services August 2006 - May 2007
Dial America Marketing February 2004 - July 2006
Skills
Sales, New Business Development, Lead Generation, Management, Customer Retention, Fleet Management, Development Of Employees, Customer Satisfaction, Cold Calling, Car Rental, Customer Service, Profit, Outlook, Outside Sales, Sales Process, Account Management, Marketing, Time Management, PowerPoint, Microsoft Office
Education
Saint Bonaventure University 2001 — 2002
Political Science and Government
Monroe Community College
Liberal Arts and Sciences, General Studies and Humanities
University of Rochester Medical Center October 2012 - Present
Enterprise Rent-A-Car December 2007 - October 2012
Time Warner Cable May 2007 - August 2007
Sutherland Global Services August 2006 - May 2007
Dial America Marketing February 2004 - July 2006
Skills
Sales, New Business Development, Lead Generation, Management, Customer Retention, Fleet Management, Development Of Employees, Customer Satisfaction, Cold Calling, Car Rental, Customer Service, Profit, Outlook, Outside Sales, Sales Process, Account Management, Marketing, Time Management, PowerPoint, Microsoft Office
Education
Saint Bonaventure University 2001 — 2002
Political Science and Government
Monroe Community College
Liberal Arts and Sciences, General Studies and Humanities
Annette Stacy's Sutherland Global Services Experience August 2012 - Present
Job Access Associate at Rochester Regional Health System
Industry Hospital & Health Care
Experience
Rochester Regional Health System November 2014 - Present
Sutherland Global Services August 2012 - Present
Wegmans Food Markets March 2008 - June 2012
Skills
Creative Problem Solving, Communication Skills, Positive Team Player, Microsoft Word, Research, Skilled Multi-tasker, Culture Change, Easily Adaptable, On the Job Training, Team Leadership, Leadership, Process Improvement, PowerPoint, Data Entry, Invoicing, Customer Satisfaction, Customer Retention, personable, Energy, Higher Education
Education
Monroe Community College
Fashion Merchandising
SUNY Brockport
English Language and Literature, General
Rochester Regional Health System November 2014 - Present
Sutherland Global Services August 2012 - Present
Wegmans Food Markets March 2008 - June 2012
Skills
Creative Problem Solving, Communication Skills, Positive Team Player, Microsoft Word, Research, Skilled Multi-tasker, Culture Change, Easily Adaptable, On the Job Training, Team Leadership, Leadership, Process Improvement, PowerPoint, Data Entry, Invoicing, Customer Satisfaction, Customer Retention, personable, Energy, Higher Education
Education
Monroe Community College
Fashion Merchandising
SUNY Brockport
English Language and Literature, General
Gena Davis's Sutherland Global Services Experience October 2014 - Present
Job
Industry Accounting
Experience
Sutherland Global Services October 2014 - Present
Education
Mid-America Christian University 2012 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management, General
Southwestern Oklahoma State University 1997 — 2001
Bachelor of Business Administration (B.B.A.), Accounting
Sutherland Global Services October 2014 - Present
Education
Mid-America Christian University 2012 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management, General
Southwestern Oklahoma State University 1997 — 2001
Bachelor of Business Administration (B.B.A.), Accounting
Michele Seaver's Sutherland Global Services Experience November 2006 - June 2007
Job Manager, Finance Solutions
Industry Wine and Spirits
Experience
Constellation Brands December 2013 - Present
Constellation Brands June 2007 - December 2013
Sutherland Global Services November 2006 - June 2007
Sutherland Global Services July 2003 - November 2006
Skills
JD Edwards, Forecasting, Financial Reporting, Financial Analysis, Hyperion Enterprise, Essbase, Sarbanes-Oxley Act, Variance Analysis, Cost Accounting, US GAAP, Internal Controls, General Ledger, Accounting, Accruals, Accounts Receivable, Accounts Payable
Education
Medaille College 2004 — 2006
Bachelor of Business Administration (BBA), Business Administration and Management, General
Monroe Community College 1998 — 2000
Associate of Arts and Sciences (AAS), Accounting
Constellation Brands December 2013 - Present
Constellation Brands June 2007 - December 2013
Sutherland Global Services November 2006 - June 2007
Sutherland Global Services July 2003 - November 2006
Skills
JD Edwards, Forecasting, Financial Reporting, Financial Analysis, Hyperion Enterprise, Essbase, Sarbanes-Oxley Act, Variance Analysis, Cost Accounting, US GAAP, Internal Controls, General Ledger, Accounting, Accruals, Accounts Receivable, Accounts Payable
Education
Medaille College 2004 — 2006
Bachelor of Business Administration (BBA), Business Administration and Management, General
Monroe Community College 1998 — 2000
Associate of Arts and Sciences (AAS), Accounting
Priyadharshini Venugopal's Sutherland Global Services Experience February 2005 - August 2005
Job IT Specialist
Industry Information Technology and Services
Experience
FLSmidth December 2009 - September 2013
FLSmidth December 2007 - December 2009
FLSmidth June 2006 - December 2007
Sutherland Global Services February 2005 - August 2005
Skills
IT Service Management, IT Operations, ITIL v3 Foundations..., BMC Remedy, Employee Training, Quality Auditing, Technical Writing, Manual testing, Servicedesk, Incident Management, Process Improvement, Process Management, Service Desk, Business Process, SharePoint, Service Delivery, Manual Testing, Technical Support
Education
Madurai Kamaraj University 2002 — 2004
Master's degree, Computer Science
Mdaurai Kamaraj University 1999 — 2002
Bachelor's degree, Computer Science
NOYES MAT HSS Madurai 1998 — 1999
Higher Education/Higher Education Administration
FLSmidth December 2009 - September 2013
FLSmidth December 2007 - December 2009
FLSmidth June 2006 - December 2007
Sutherland Global Services February 2005 - August 2005
Skills
IT Service Management, IT Operations, ITIL v3 Foundations..., BMC Remedy, Employee Training, Quality Auditing, Technical Writing, Manual testing, Servicedesk, Incident Management, Process Improvement, Process Management, Service Desk, Business Process, SharePoint, Service Delivery, Manual Testing, Technical Support
Education
Madurai Kamaraj University 2002 — 2004
Master's degree, Computer Science
Mdaurai Kamaraj University 1999 — 2002
Bachelor's degree, Computer Science
NOYES MAT HSS Madurai 1998 — 1999
Higher Education/Higher Education Administration
Ashton Robertson's Sutherland Global Services Experience January 2015 - Present
Job Financial Business Controller Americas at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services January 2015 - Present
Sitel October 2013 - January 2015
Sitel January 2012 - October 2013
Sitel January 2011 - February 2012
Sitel October 2005 - January 2011
Skills
Financial Analysis, Financial Reporting, Financial Forecasting, Financial Process..., KPI Reports, KPI Dashboards, Performance Metrics, Project Management, BPO, Microsoft Excel, Operations Management, Employee Relationships, Team Leadership, Virtual Teams, Budget Process, Business Process..., Call Centers, Customer Experience, Customer Satisfaction, Management, Outsourcing, Process Improvement, Service Delivery, Vendor Management, Workforce Management
Education
Lurleen B Wallace Community College 2013 — 2015
Associate of Science (AS), Business Administration, Management and Operations
Sutherland Global Services January 2015 - Present
Sitel October 2013 - January 2015
Sitel January 2012 - October 2013
Sitel January 2011 - February 2012
Sitel October 2005 - January 2011
Skills
Financial Analysis, Financial Reporting, Financial Forecasting, Financial Process..., KPI Reports, KPI Dashboards, Performance Metrics, Project Management, BPO, Microsoft Excel, Operations Management, Employee Relationships, Team Leadership, Virtual Teams, Budget Process, Business Process..., Call Centers, Customer Experience, Customer Satisfaction, Management, Outsourcing, Process Improvement, Service Delivery, Vendor Management, Workforce Management
Education
Lurleen B Wallace Community College 2013 — 2015
Associate of Science (AS), Business Administration, Management and Operations
Joshua Beaty's Sutherland Global Services Experience February 2015 - Present
Job Good Technology Help Desk Technician at Sutherland Global Services
Industry Human Resources
Experience
Sutherland Global Services February 2015 - Present
The College at Brockport State University Of New York January 2013 - Present
Touching Hearts at Home October 2014 - March 2015
Sutherland Global Services December 2014 - January 2015
DrivenHR LLC October 2014 - December 2014
Waste Management October 2008 - June 2010
Skills
Human Resources
Education
State University of New York College at Brockport 2012 — 2015
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Monroe Community College 2010 — 2012
Associate of Science (AS), Business Administration
Sutherland Global Services February 2015 - Present
The College at Brockport State University Of New York January 2013 - Present
Touching Hearts at Home October 2014 - March 2015
Sutherland Global Services December 2014 - January 2015
DrivenHR LLC October 2014 - December 2014
Waste Management October 2008 - June 2010
Skills
Human Resources
Education
State University of New York College at Brockport 2012 — 2015
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Monroe Community College 2010 — 2012
Associate of Science (AS), Business Administration
Jeremy Galindo's Sutherland Global Services Experience August 2015 - Present
Job Technical Support Consultant and Whitehat Hacker and Pentester
Industry Computer & Network Security
Experience
Sutherland Global Services August 2015 - Present
Chili's Grill & Bar - Henrietta, NY 2012 - Present
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Computer Repair, Network Security, Computer Security, Programming Languages, C, Java, HTML, Penetration Testing, Metasploit, Nmap, Intrusion Detection, Public Speaking
Education
Monroe Community College 2015 — 2016
Cybersecurity Certificate, Computer and Information Systems Security/Information Assurance
Monroe Community College 2007 — 2009
Associate of Science (A.S.), Mathematics and Computer Science
Sutherland Global Services August 2015 - Present
Chili's Grill & Bar - Henrietta, NY 2012 - Present
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Computer Repair, Network Security, Computer Security, Programming Languages, C, Java, HTML, Penetration Testing, Metasploit, Nmap, Intrusion Detection, Public Speaking
Education
Monroe Community College 2015 — 2016
Cybersecurity Certificate, Computer and Information Systems Security/Information Assurance
Monroe Community College 2007 — 2009
Associate of Science (A.S.), Mathematics and Computer Science
Anja White's Sutherland Global Services Experience February 2014 - Present
Job Executive Administrative Assistant at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services February 2014 - Present
Eldredge, Fox & Porretti, LLP August 1995 - June 2013
Skills
Customer Service, Time Management
Education
Monroe Community College 1990 — 1993
Associate’s Degree, Business Administration and Management, General
Sutherland Global Services February 2014 - Present
Eldredge, Fox & Porretti, LLP August 1995 - June 2013
Skills
Customer Service, Time Management
Education
Monroe Community College 1990 — 1993
Associate’s Degree, Business Administration and Management, General
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY