Experience
Flexasoft  November 2013 - Present
Dragonbound Information Systems   2003 - Present
Feminine Touch Fabrics   2012 - 2013
Sutherland Global Services   February 2009 - June 2011
Mercantile Adjustment Bureau, LLC  2005 - 2006

Skills
Cisco Technologies, Linux, Cloud Computing, Microsoft Office, Network Security, TCP/IP, Windows, Troubleshooting, Telecommunications, Windows Server, Data Center, Networking

Education
Danforth School by the Lake   1999 — 2003

Monroe Community College
Associate of Arts and Sciences (A.A.S.), Sociology

Experience
Sutherland Global Services   January 2011 - November 2012
Xerox  2012 - 2012

Skills
Customer Service, Programming, Sales, Marketing, Inbound Lead Generation, Outbound Marketing, Microsoft Word, Microsoft Excel, Microsoft Office, Email, Internet, Typing, Multi Tasking, Highly responsible, Respect, Cooking, Cash Register, Janitorial

Education
John Marshall High School   2006 — 2010
High School/Secondary Diplomas and Certificates

Monroe Community College

Experience
Sutherland Global Services   April 2012 - Present
Sutherland Global Services   February 2011 - April 2012
Sutherland Global Services   January 2006 - February 2011

Skills
BPO, Call Centers, Outsourcing, Team Management, Service Delivery, Customer Experience, Management, Sales, Customer Service, Telemarketing, Talent Acquisition, Transition Management, Sales Process, Direct Sales, Team Leadership, Performance Management, Telecommunications, Managed Services, Offshoring, B2B, Contact Centers, Account Management, CRM, Customer Satisfaction

Education
Monroe Community College

Experience
Radnet Management   August 2015 - Present
Sutherland Global Services   October 2013 - June 2015
Sutherland Global Services   October 2011 - September 2013
M-N-M Express   April 2009 - August 2010
Tim Hortons  February 2004 - April 2009

Skills
Excellent at..., Team player with a..., Open to new approaches..., Multiple uses of..., POS systems, Microsoft Office Suite, Quickbooks, Using multiple systems..., Call Centers, Outsourcing, BPO, Management, Microsoft Office, Recruiting, Sales, POS, QuickBooks, Time Management, Training, Customer Service, Customer Satisfaction, Payroll, Human Resources, Customer Experience, Leadership, Performance Management

Education
Monroe Community College   2003 — 2005

Spencerport High School   1999 — 2003
Regional Diploma, Liberal Arts and Sciences/Liberal Studies, 12

Experience
MarketSource Inc.  November 2013 - Present
Xerox  June 2012 - January 2013
Full time student  January 2010 - June 2012
Verizon Wireless  November 2004 - October 2009
Sutherland Global Services   April 2003 - November 2004
Race Track Petroleum   March 2002 - May 2003

Skills
Customer Service, Call Centers, Sales, Social Media, Management, Training, Leadership, Time Management, Microsoft Excel, PowerPoint, Customer Satisfaction, Troubleshooting, Retail, Data Entry, Technical Support, Coaching, Customer Retention, Interviews, Account Management, Outlook, Team Leadership, Employee Training, Teamwork, Networking, Team Building, Event Management, Voiceovers, Radio, DJ, Supervisory Experience, Telephone Skills, Telecommunications, Sound, Selling, Social Media Marketing, Public Relations, Team Management, Public Speaking

Education
Walden University   2012 — 2014
Getting Bachelors, Communication and Media Studies

Monroe Community College   2010 — 2011
Associates Degree, Communication and Media, 3.85

Experience
Sutherland Global Services   February 2013 - Present
Sutherland Global Services   May 2011 - February 2013
Sutherland Global Services   February 2011 - May 2011
Sutherland Global Services   March 2010 - February 2011

Skills
Team Leadership, Leadership Development, Training, Training Delivery, Motivated self-starter, Communication, Team Building, Selling, Value Based Selling, Competitive, Team-oriented, Lead Generation

Education
SUNY Brockport   2005 — 2007
BS, Marketing

Monroe Community College   2002 — 2005
Associate's degree, Business Administration and Management, General

Monroe Community College
Associate Degree, Business Administration; Marketing

Experience
Bosch Security Systems  March 2014 - Present
EarthLink Business  June 2013 - February 2014
GLOBALINX  February 2012 - May 2013
Athletica  January 2010 - February 2012
Citi  October 2008 - January 2010
Verizon Wireless  March 2007 - July 2008
Sutherland Global Services   2006 - 2008

Skills
Telecommunications, Customer Service, Call Centers, Team Building, Sales Management, Account Management, Direct Sales, New Business Development, Sales, Management, Microsoft Office, Troubleshooting, Negotiation, Training, Coaching, Call Center, Business Development, Salesforce.com, Customer Satisfaction, VoIP, SIP Trunking, Unified Communications, Telephony, MPLS, Hosted Services, SIP, T1, Networking, Data Center, Ethernet, IP PBX, IP, CRM, Sales Process, Internet Services, B2B, VMware, NetSuite, Managed Services, Co-location, Wireless, PRI, Act-On, Lead Generation, Customer Retention, Selling, Cloud Computing, Long Distance, SaaS, Carriers

Education
State University of New York College at Brockport   2014 — 2017
Master of Science (MS), Mental Health Counseling/Counselor

State University of New York College at Geneseo   2004 — 2006
Bachelor of Business Administration (BBA)

Monroe Community College   2002 — 2004
Associate of Arts and Sciences (AAS)

Livonia High School

Experience
ETS Staffing  February 2012 - August 2014
Adecco Group  June 2009 - January 2011
Sutherland Global Services   January 2008 - June 2009

Skills
Recruiting, Interviews, Human Resources, Onboarding, Training, Temporary Placement, Payroll, Temporary Staffing, Management, Job Fairs, Coaching, Team Building, Background Checks, Customer Service, Policy, Team Leadership, Microsoft Excel, Troubleshooting, Microsoft Word

Education
Monroe Community College   2005 — 2007
Criminal Justice and Corrections

Experience
Verizon Wireless  January 2015 - Present
Sutherland Global Services   May 2014 - January 2015
Walmart  July 2012 - July 2014
Michaels Stores, Inc.   July 2009 - June 2014
WBSU, 89.1 the Point   December 2011 - May 2012
Michaels Stores, Inc.   July 2011 - February 2012
WMCC The Fuse   September 2010 - May 2011
WMCC The Fuse   September 2009 - May 2010

Skills
Wordpress, Facebook, Cash Register, Broadcast, Cashiering, Commercials, Video Editing, Final Cut Pro, Audio Editing, Radio, Adobe Audition, Mac, Twitter, Basic American Sign..., Time Management, Communication, Creative Writing, News Writing, Social Networking, WordPress, YouTube, iMovie, Photoshop, Social Media

Education
The College at Brockport   2011 — 2013
Bachelor's degree, Broadcast Journalism

Monroe Community College   2009 — 2011
Associate of Science (A.S.), Communication and Media Arts

Experience
Barry's Auto Center   January 2014 - Present
GameStop  September 2013 - Present
Sunnking, Inc.   November 2011 - March 2013
Sutherland Global Services   November 2009 - May 2011

Skills
Recycling, Sustainability, Waste Management, Wordpress, Microsoft Office, HTML, Customer Service, CSS, Web Design, Management Skills, Computer Hardware, Solid computer skills, Computer Repair, Computer Recycling, Software Installation, Advertising

Education
Monroe Community College   2011 — 2012
Computer and Information Sciences, General

Experience
LCG Façades   February 2014 - Present
LCG Facades  February 2014 - Present
Dish Pros   August 2013 - January 2014
Self Employment  January 2007 - November 2012
The Music Lab of NY   June 2010 - August 2012
Ten Dead Heroes   January 2007 - May 2012
Sutherland Global Services   December 2008 - December 2011
FrozenCPU.com   January 2004 - January 2006

Skills
Musicianship, Music Production, Multimedia, Troubleshooting, Network Administration, Network Security, PC maintenance, Linux, Red Hat Linux, Linux server..., Blackboard, Turbo Tax, Malware Analysis, Customer Satisfaction, Customer Service, WinSCP, Putty, iPod, Mac OS X, iLife, Cubase, Nuendo, MIDI sequencing, Guitarist, Percussion, Drums, Bass, Acoustic Guitar, Stage Performance, Keys, Mixing, Remixing, Music, Sound, Recording, Mac, Audio, Video Editing, Photoshop, Production, Audio Engineering, Windows, Audio Editing, Sound Editing, Live Sound, Logic Pro, DJ, Concerts, Studio Recording, Guitar

Education
Monroe Community College   2003 — 2005
Liberal Arts, Music, Sociology

Fairport High School   2000 — 2002
Local Diploma, Technology

Experience
The Shop Girl fashion blogger   March 2013 - Present
Seneca Ink   2000 - Present
NorthWest Democratic Committee   2005 - 2015
Sutherland Global Services   February 2010 - June 2011
Common Good Planning Center   October 2004 - March 2005
Rochester Rail Transit Committee   March 2001 - May 2003

Skills
Proofreading, Copy Editing, Creative Writing, Editing, Fiction, Short Stories, Publications, Publishing, Blogging, Non-fiction, Newspapers, Freelance Writing

Education
State University of New York College at Brockport   2000 — 2005
Communication and Media Studies

Monroe Community College   1994 — 1996
Associate of Arts and Sciences (A.A.S.), Fashion Merchandising, 3.0

Experience
Datto, Inc.   August 2015 - Present
IBM  November 2012 - August 2015
Rochester Institute of Technology  August 2012 - October 2012
Oracle  January 2008 - February 2012
Sutherland Global Services   June 2007 - December 2007
Sutherland Global Services   January 2007 - May 2007

Skills
C++, Visual Basic, Microsoft, Microsoft Office, Wintel, Unix Software, OS/400, AS400, Mac OS, Mac OS X, Windows Server 2008, Windows Server 2003, Windows, ASP.NET, Citrix Metaframe, Computer Hardware, Network Hardware, Storage Area Networks, Home Networking, Windows Networking, Java, HTML, Staff Supervision, Call Center, Cold Calling, Team Management, Team Leadership, Team Building, Data Analysis, Databases, Data Entry, Data Warehousing, Data Center, Analysis, Technical Documentation, Technical Support, Citrix, IBM iSeries, Windows Server, NetApp, NetApp Filers, Dasd, iSCSI, SCSI, SATA, Tape Libraries, Tape, Tape Management, I/O Virtualization, RAID

Education
SUNY Potsdam   2006 — 2006
Undeclared

Monroe Community College   2005 — 2006
Computer and Information Sciences and Support Services, 3.0

Olympia

Experience
Filgers east end   March 2015 - Present
Richmonds   September 2014 - Present
Tap and Mallet   June 2013 - October 2014
Beechers handmade cheese  September 2012 - May 2013
Cox communications  January 2012 - September 2012
Sutherland Global Services   June 2011 - December 2011
Friendly Ice Cream Corporation  January 2011 - June 2011

Skills
Serve safe certified, Microsoft Office, Data Entry, Cooking, Janitorial Services, Scheduling, Inventory Management, Order Entry, Serving, Restaurant Management, Phone Skills, Answering Phones, Bartending, barista, Customer Service, Process Scheduler, Telephone Skills, Social Media, Troubleshooting, Sales, PowerPoint, Recruiting, Time Management, Management, Social Networking, Social Media Marketing, Food, Chef, Facebook, Marketing, Microsoft Word, Wine, Leadership

Education
Monroe Community College   2007 — 2009
Associates, Liberal Arts

East Ridge High   2002 — 2006

Experience
The OMNI Group  January 2009 - Present
Sutherland Global Services   August 2003 - January 2009

Skills
457 Plans, 403 b, Microsoft Excel, Outlook, Adobe Acrobat, PowerPoint, DOS, Lotus Notes, Windows, Adobe LiveCycle Designer, Adobe Professional, 501c3, Customer Service, Data Entry, Microsoft Word, Call Centers, Teamwork, Coaching, Employee Relations, Process Improvement, Financial Services, Project Planning, Team Leadership, Leadership, Public Speaking, Customer Satisfaction, Sales, Team Building, Time Management, Sales Management, Management, Marketing

Education
Monroe Community College

Experience
Self-employed  February 2005 - Present
Sutherland Global Services   December 2009 - February 2011

Skills
Cooking, Culinary Skills, Food Service, Catering, Food Preparation, Food, Food & Beverage, Restaurants, Restaurant Management, Customer Service, Hospitality, Customer Satisfaction

Education
Monroe Community College   2002 — 2005
Associate of Arts and Sciences (A.A.S.), Restaurant, Culinary, and Catering Management/Manager

Experience
Nothnagle Realtors  August 2013 - Present
The Jaws Group   April 2012 - August 2012
Sutherland Global Services   August 2001 - January 2012
Logical Control Solutions   January 2003 - February 2004
Cable Express inc   August 2002 - November 2002

Skills
Contract Negotiation, Program Management, Performance Reporting, Microsoft Office, Six Sigma, Strategic Planning, Call Centers, Forecasting, Business Development, Service Delivery, Revenue Forecasting, Call Center, CMS, COPC, Outsourcing, Client Communication, BPO, Vendor Relationships, Vendor Management, Performance Management, Leadership Development, Team Building, Real Estate, Real Estate Transactions, Purchasing Negotiation, Residential Homes, Buyer Representation, Operating Budgets, P&L Management, P&L Forecasting, Finance, Contact Centers, Offshoring, Transition Management, Recruiting, Outsourcing Management, Negotiation, Sales, Management, Customer Service, Leadership, Team Management, Customer Satisfaction, Marketing, Operations Management, Investment Properties, Process Improvement, Team Leadership, Training, CRM

Education
Monroe Community College

Experience
Northstar Bible Institute   September 2014 - Present
Monroe Plan for Medical Care  2014 - Present
CoreLogic  October 2011 - 2013
Nazareth College  2009 - 2012
Adecco Staffing  July 2011 - August 2011
Tango Cafe Dance and Erotic Nights   2010 - 2011
Concentrix  May 2009 - August 2009
Sutherland Global Services   June 2006 - June 2008
Roberts Wesleyan College  2007 - 2008
Tango Cafe Dance Studio   2007 - 2008

Skills
Team Leadership, Recruitment/Retention, Collections, Accounting, Inside Sales, Mobile Technology, Retail Management, Lead Generation, Organizational Diagnosis, HR Policies, PowerPoint, Literature Reviews, Lecturing, Research, Leadership, Entrepreneurship, Time Management, Store Management, Training, Public Speaking, Organizational..., Leadership Development, Human Resources, Marketing, Customer Service, Sales, Data Analysis, Team Building, Recruiting, Workshop Facilitation, Employee Training, Strategic Planning, Conflict Resolution, Consulting, Process Improvement, Career Counseling, Organizational..., Higher Education, Social Networking, Organizational Behavior, Critical Thinking, Succession Planning, Performance Management, Coaching, Career Development, Resume Writing, Change Management, Personal Development, Adult Education, College Recruiting

Education
Regent University   2012 — 2016
PhD, Organizational Leadership and Human Resource Development

Nazareth College   2009 — 2012
M.S., Human Resource Management

Roberts Wesleyan College   2007 — 2008
B.S., Organizational Management

Monroe Community College   2003 — 2007
A.S., Business Administration

Greece Arcadia High School   1994 — 1998
High School Diploma with Distinction, High School/Secondary Diplomas and Certificates

Experience
Frontier Communications  July 2010 - Present
Bed, Bath & Beyond   2007 - 2011
Sutherland Global Services   2009 - 2010

Skills
Troubleshooting, Team Leadership, Telecommunications, Technical Support, Customer Service, Wireless Networking

Education
Monroe Community College   2007 — 2008
Information Technology

State University of New York College at Brockport   1995 — 1999
English

Experience
City of New York, Administration for Children's Services   June 2009 - Present
Sutherland Global Services   January 2007 - February 2009

Education
Monroe Community College   2009 — 2012
Liberal Arts, Undeclared

Experience
Xerox  October 2014 - January 2015
Academy Sports + Outdoors  July 2013 - July 2014
Dickey's Barbecue Restaurants, Inc.   May 2013 - July 2013
Sutherland Global Services   March 2011 - October 2011
Alsco  October 2009 - February 2010

Skills
Warehousing, Janitorial, Customer Service, Cleaning, Servers, Environmental Services, Technical Support, Windows 7, Computer Hardware, Printers, Maintenance, Troubleshooting, Laptops, Software Documentation, Help Desk Support, Windows XP, Software Installation, Desktop Computers, Dell Computers, Access, Workstations, Hardware Support, Windows Vista, Business Services, Computer Maintenance, Blackberry Enterprise..., HP, Group Policy, Administration, Computer Repair, Microsoft Exchange, Active Directory, Heavy Equipment, Windows, Quality Assurance, Service Delivery, System Deployment, Incident Management, Security, Cabling, Customer Satisfaction, Citrix, Blackberry, Vendor Management, SLA, Networking, Backup Exec, Service Desk, Hardware, Management

Education
Rochester Educational Opportunity Center (REOC)   2012 — 2012
License Acquired, Security

Monroe Community College   2007 — 2011
N/a Computer Science, Computer and Information Sciences and Support Services

School Without Walls   2005 — 2007
High School Diploma, Esol, History AP Math and Science

Experience
Sutherland Global Services   September 2012 - Present
Beyond Strength Inc.   January 2012 - Present
Sutherland Global Services   December 2004 - Present
Sutherland Global Services   December 2004 - Present
Hampton Inn  January 2002 - November 2004

Skills
Six Sigma, Leadership, Customer Satisfaction, Operations Management, Call Center, Team Management, Process Improvement, Customer Service, BPO, Training, Team Building, Account Management, Transition Management, Employee Training, Management, Call Centers, Coaching, Business Development, Sales Operations, Leadership Development, Sales, Human Resources, Recruiting, Time Management, Outsourcing, Forecasting, Service Delivery, Business Process..., Vendor Management, Performance Management, Workforce Management, Sales Management, Business Analysis, Employee Engagement, Telecommunications, Strategic Planning, Analysis, Team Leadership

Education
Monroe Community College   1994 — 1996
Environmental Science

EJ Wilson   1990 — 1994
General, General-High School

Experience
New York Guard  January 2012 - Present
Sutherland Global Services   May 2011 - Present
New York Army National Guard  May 1989 - May 2011
UPS Supply Chain Solutions  May 2005 - October 2010
UPS Supply Chain Solutions  May 2001 - May 2005
UPS Supply Chain Solutions  January 2000 - May 2001
Sam's Club  June 1997 - January 2000
Toys R Us  February 1988 - June 1997

Skills
Logistics, Military, Warehousing, Leadership, Inventory Control, IT Asset Management, Training Development &..., Training, Management, Military Operations, Customer Service, Operations Management, Project Management, Security Clearance, Team Leadership, Military Experience, Army, Recruiting, Leadership Development, Project Planning, Security, Distribution Center..., Operational Planning, Process Scheduler

Education
SUNY Brockport   1996 — 2001
BS, Business Administration/Marketing

Monroe Community College   1987 — 1992
AAS, Liberal Arts/Anthropology

Monroe Community College   1987 — 1992
AS, Business Administration

Experience
Voice Actor  November 2012 - Present
United States Postal Service  July 2013 - August 2015
The Employment Store  July 2012 - July 2013
Kohl's Department Stores  July 2012 - July 2013
Sutherland Global Services   March 2009 - July 2012
Wegmans Food Market  December 2007 - November 2010

Skills
Customer Service, Customer Experience, Quality Assurance, Listening Skills, Creative Writing, Writing, Social Media, Voice Over, Voice Acting, Reading Comprehension, Creative Direction, Management, Call Center, Acting

Education
Monroe Community College   2015 — 2017
Associate’s Degree, Communication and Media Studies

School of the Arts   1999 — 2004
Regents Diploma, Vocal Music

Experience
Verizon Wireless  February 2015 - Present
Woodcliff Hotel & Spa - Spa Elan   September 2010 - April 2015
Shear Ego   October 2012 - May 2013
The Spa at La Bella   January 2012 - September 2012
Attitudes Hair Design and Spa   January 2010 - December 2010
The Life Path Spa at Bristol Harbour   December 2009 - April 2010
Sutherland Global Services   September 2005 - January 2009

Skills
Treatment, Swedish, Deep Tissue Massage, Healthcare, Chair Massage, Therapeutic Massage

Education
Monroe Community College
Psychology major; Psychology major

Saint John Fisher College
Psychology

THE ONONDAGA SCHOOL OF THERAPEUTIC MASSAGE
Massage Therapy Diploma, 2009

Experience
Concentrix  February 2015 - Present
Sutherland Global Services   October 2014 - February 2015
Sutherland Global Services   October 2008 - October 2014
Sutherland Global Services   June 2007 - June 2008
Showtime Entertainment  October 2004 - June 2008
Sutherland Global Services   June 2006 - June 2007
Great Lakes Productions   November 2001 - November 2005

Skills
BPO, Management, Global Delivery, Customer Experience, Coaching, Service Delivery, Operations Management, CRM, Team Leadership, Profit/Loss..., Employee Recognition, Call Centers, Customer Retention, Training, Talent Acquisition, Team Management, Customer Satisfaction, Customer Service

Education
Monroe Community College   2001 — 2004
Associate's degree, Business Administration

Experience
Childtime Learning Centers  June 2015 - Present
Fallone's Funtime Center   December 2014 - June 2015
Victoria's Secret  November 2014 - December 2014
Sutherland Global Services   November 2013 - September 2014
CDS Monarch  May 2013 - October 2013

Skills
Microsoft Word, Microsoft Excel, Direct Patient Care, Interpersonal Skill, Flexible Schedule, Multi Tasking, American Sign Language, Motivated self-starter, Telephone Skills, Developmental..., Spreadsheets

Education
Monroe Community College   2012 — 2013
Human Services, General

Tompkins Cortland Community College   2010 — 2012
Broadcast Journalism

Warsaw Central School   2006 — 2010
High School Regents Diploma

Experience
Sutherland Global Services   December 2005 - Present
Sutherland Global Services   June 2004 - December 2005
Sutherland Global Services   January 2003 - June 2004
Wegmans Food Markets  June 1998 - January 2003

Skills
Management, Team Leadership, B2B, Customer Service, Team Management, Leadership, Training, Telecommunications, Process Improvement, Customer Satisfaction, Business Development, CRM, Vendor Management, Outsourcing, Call Centers

Education
Monroe Community College   2000 — 2002
Business Administration A.S.and Information Technologies A.S.

Experience
Sutherland Global Services  

Skills
Call Centers, Customer Satisfaction, Customer Service, Management, Operations Management, Team Management, BPO, Vendor Management

Education
Monroe Community College   2005 — 2010
Associate's degree, General Studies

Experience
Cricket Communications  April 2007 - Present
Sutherland Global Services   May 2003 - April 2007

Skills
Management, Sales Operations, Sales, Training, Leadership, Team Leadership, Operations Management, Retail, Customer Service, Time Management, Wireless, Troubleshooting, Employee Training, Inventory Management, Merchandising, Account Management, Sales Management, Telecommunications

Education
Monroe Community College
Business Administration

Experience
Fuccillo Kia   August 2008 - Present
Sutherland Global Services   2006 - August 2008
Dial America Marketing  2004 - 2006

Skills
Building Relationships, Sales, Sales Management, Cold Calling Experience, Automotive, Automotive Sales..., Team Leadership, Management, Strategic Planning, Marketing, Communication, Call Centers, Customer Satisfaction, Customer Service

Education
Monroe Community College
Associate of Science (A.S.), Computer Science, 3.0

Experience
Alcott Insurance Agency   January 2014 - Present
CRES Insurance Services, LLC  November 2012 - November 2013
Diamond Van Line Inc.   June 2011 - October 2012
Sutherland Global Services   January 2010 - March 2011

Skills
Customer Satisfaction, Workforce Management, Account Management, Team Management, Customer Experience, Salesforce.com, Customer Service, Customer Retention, CRM, Call Center, Insurance Brokerage, Workers Compensation, General Liability..., Outsourcing, Contact Centers, Lead Generation, Inbound Marketing, Risk Management, Telemarketing, Underwriting, Errors & Omissions, Performance Improvement, Commercial Insurance, Real Estate Insurance, Trade Shows, Property & Casualty..., Training, Leadership, Call Centers

Education
Monroe Community College   2008 — 2011
Associate of Science (A.S.), Liberal Arts And Sciences, General Studies Monroe Community College Graduation, 3.5/4.0

Rochester Institute of Technology   2006 — 2007
Criminal Justice and Corrections

Experience
animal care  July 2010 - Present
US Census Bureau  April 2010 - July 2010
Sutherland Global Services   December 2009 - April 2010
University of Rochester  April 2008 - February 2009
CountryMax Stores  May 2006 - April 2008

Skills
Data Entry, Pets, Dogs, Customer Service, Horses, Laboratory, Birds, Healthcare, Animal Work, Telephone Skills, Research, Animal Behavior, Dog Training, Animal Welfare, Dog Behavior, Pet Sitting, Dog Walking

Education
Monroe Community College   2004 — 2006
Psychology

Experience
Colonial Business Systems   July 2009 - September 2014
Affordable Library Products   July 2009 - September 2014
Sutherland Global Services   2007 - 2009

Skills
Account Management, Cold Calling, Customer Service, B2B, New Business Development, Corporate Gifts, Sales, Sales Management

Education
State University of New York College at Brockport   2015 — 2017
Master’s Degree, History

State University of New York College at Brockport   2015 — 2016
Bachelor's Degree, History

Monroe Community College   2009 — 2012
Associate’s Degree, Business Admnistration

Bishop Kearney High School   2000 — 2004

Siena

Experience
Allied Building Products  December 2014 - Present
Sutherland Global Services   September 2012 - December 2014
Sutherland Global Services   November 2011 - September 2012
US Army  April 2009 - September 2011
Randy Marion GMC/Pontiac/Buick   December 2008 - March 2009
Apple Unlimited   September 2008 - November 2008
Christ Community Church  February 2008 - September 2008
John Freeman Racing   April 2006 - September 2008

Skills
Call Centers, Sales, Customer Experience, Recruiting, BPO, Team Building, Account Management, Customer Retention, Customer Service, Interviews, Customer Satisfaction, Management, CRM, Team Leadership, Contact Centers, Leadership, Lead Generation, Employee Training, Training, Operations Management, Sales Process, Business Development, Time Management, Interviewing Skills, Cold Calling, Salesforce.com, Direct Sales, Selling, Sales Operations, Closing Abilities, Aviation, Social Media, Talent Acquisition

Education
Monroe Community College   2011 — 2012
Business Administration

University of North Carolina at Charlotte   2004 — 2005
Business Administration

Western Carolina University   2003 — 2004
Business Law

North Mecklenburg High School   2002 — 2003

Watauga High School   2000 — 2002

Experience
Ambassador Media Group (AMG)   January 2008 - Present
Wegmans Food Markets  October 2008 - Present
Sutherland Global Services   September 2007 - December 2007
Sutherland Global Services   December 2001 - September 2007
DDA Audio Consulting   January 1998 - July 2004
Monster/Making It Count   August 2001 - November 2001
WITR 89.7   1994 - 2000
Unisys  1995 - 1997
Dajhelon   1993 - 1996

Skills
Broadcast Production, Sales Management, Coaching, Audio, Online Marketing, Marketing Strategy, Broadcast, Online Advertising, Program Management, Entrepreneurship, New Business Development, Sound, Lead Generation, Social Media, Public Speaking, Strategy, Facebook, Account Management, Leadership, Sales, Team Leadership, Social Networking, Team Building, Management, Training

Education
Monroe Community College   1991 — 1992
AS, Liberal Arts and Sciences/Liberal Studies

New York Institute of Technology   1988 — 1991
Communication Arts

Experience
Sutherland Global Services INC  Quality Manager, Service ExcellenceSutherland Global ServicesMarch 2011 - Present
Sutherland Global Services   September 2006 - Present

Skills
Call Center

Education
Monroe Community College   1998 — 2000

Experience
Xerox  December 2007 - Present
JPMorgan Chase  December 2002 - November 2007
Sutherland Global Services   2000 - 2002
Valeo Electrical Systems  1997 - 2000

Education
Monroe Community College   1992 — 1995
Business Administration, accounting, business, health

Experience
Sutherland Global Services   September 2011 - Present
Sutherland Global Services   October 2010 - September 2011
Sutherland Global Services   July 2008 - October 2010
Sutherland Global Services   January 2005 - July 2008
Sutherland Global Services   April 2000 - January 2005

Skills
Workforce Management, Service Delivery, Team Management, Technical Support, Troubleshooting, Customer Experience, Computer Hardware, Management, Team Leadership, Service Desk, Operating Systems, Soft Skills, Call Centers, Customer Satisfaction, BPO, Contact Centers, IT Service Management, ITIL, Incident Management, Offshoring, Outsourcing, Sla, Transition Management, Vendor Management

Education
Monroe Community College   2008 — 2010
AAS, Visual Communications/Graphic Design

Experience
Sutherland Global Services   2012 - Present
Sutherland Global Services   2004 - 2007

Skills
Troubleshooting, Printers, Customer Service, Windows 7, Active Directory, Customer Satisfaction, Software Documentation, Operating Systems, Call Center, Computer Repair, Training, HTML, Team Leadership, Networking, Leadership, Team Building, Process Improvement, Database Administration, Hardware

Education
Monroe Community College   2010 — 2012
Associate of Science in Information Technology, Computer Technology/Computer Systems Technology

Experience
The Center for Disability Rights  2013 - 2014
Sutherland Global Services   January 2004 - January 2011
Penfield Volunteer Ambulance Corp   January 2000 - January 2005
Adecco Employment Services  October 2002 - May 2004
Kaufmann's Department Stores  September 2002 - May 2004
University of Rochester  January 1991 - January 2004
ARAMARK  July 1998 - May 1999
McCurdy's and Company   January 1985 - January 1991
Perkins Restaurants  January 1982 - January 1985

Skills
Customer Service, Analysis, Sales, Account Management, Troubleshooting, Program Management, Management, Time Management, Human Resources, Data Analysis

Education
University of Rochester
Bachelor of Arts in History; Bachelor of Arts Religion, History; Religion;

Internship University of Rochester's summer excavations

Monroe Community College
Engineering science, mathematics, history and religion; Spanish; Russian

Rochester Institute of Technology

Experience
Sutherland Global Services   November 2014 - Present
Sutherland Global Services   November 2014 - Present
YUEnique Multimedia Studio   July 2002 - Present
YUEnique Multimedia Studio   July 2002 - Present
Sutherland Global Services   March 2011 - October 2014
Sutherland Global Services   September 2009 - March 2011
Sutherland Global Services   April 2008 - September 2009
House of Poon   July 2005 - April 2008
Club Evolution Auto Studio   September 2000 - July 2005
Plum Tree Fusion Cuisine   1995 - 2000

Skills
Customer Service, Wedding Photography, DJ, Customer Experience, BPO, Workforce Management, Contact Centers, Management, Call Centers, Vendor Management, CRM, Coaching, Performance Management, Team Leadership, Team Management, Customer Satisfaction, Outsourcing

Education
Monroe Community College   2007 — 2007
Commercial Illustration, Commercial Photography

Greece Olympia High School   1992 — 1995

Kai Nan High School of Commerce and Industry   1988 — 1992
Commercial Advertisment, Commercial and Advertising Art

Experience
JPMorgan Chase  June 2011 - Present
SunGard Higher Education  March 2011 - June 2011
Capital One Finance  July 2010 - March 2011
Frontier Communications  2007 - 2008
Sutherland Global Services   2006 - 2007
Dial America Marketing  2004 - 2006
Best Buy Inc  January 2000 - January 2004

Skills
Training, Sales, Troubleshooting, Sales Process, Technical Support, Customer Service, Time Management, Retail, B2B, Microsoft Office, Cold Calling, Windows, Call Centers, Account Management, Team Building, Sales Presentations, Help Desk Support, Teamwork

Education
Monroe Community College   2011 — 2013
none, Business Administration, Computer information systems

Experience
Sutherland Global Services   January 2013 - Present
Printegra  May 2012 - December 2012
James D. Hartt, Attorney at Law   January 2012 - May 2012
New York State Division of Human Rights  September 2011 - January 2012
Monroe Community College  October 2010 - September 2011
Holiday Inn Express  August 2010 - April 2011
Best Buy  October 2007 - August 2010

Skills
Customer Service, Windows, Microsoft Word, PowerPoint, Data Entry, Microsoft Office, Event Planning, Adobe Acrobat, Microsoft Excel, Research, Editing, Administrative..., Filing, Outlook, Access, Administration, Time Management, Technical Support

Education
Monroe Community College   2010 — 2012
Associates of Applied Science, Legal Administrative Assistant

Monroe Community College   2010 — 2011
A.A.S, Legal Administrative Assistant

Monroe Community College   2003 — 2005
Associates of Science, Liberal Arts, Political Science

Experience
Maria to the Rescue (Self-Employed)   November 2014 - Present
UPS  November 2014 - January 2015
People's Pottery  November 2010 - January 2015
Sutherland Global Services   July 2014 - November 2014
Sutherland Global Services   August 2013 - February 2014
AfterImage (Visual Studies Workshop)   July 2007 - November 2009

Skills
Certified Patient Care..., BLS Certification, Patient Advocacy, Direct Patient Care, Wound Care, Home Care, Customer Satisfaction, Data Entry, Customer Retention, Microsoft Excel, FileMaker, Microsoft Office, Microsoft Word

Education
Monroe Community College   2011 — 2013

Wilson Magnet High School   1994 — 1996
Science and Technology

Experience
Sutherland Global Services   July 2013 - Present
Concentrix  June 2012 - June 2013
Grace Community Church  November 2012 - Present
Grace Community Church  October 2009 - Present
Dial America Marketing  March 2012 - June 2012
Direct 2 Market Sales Solutions  May 2008 - December 2009
Sutherland Global Services   November 2006 - May 2008
Hess Corporation  April 2006 - November 2007

Skills
SaaS, Percussionist, Building Maintenance, Basic Air Sealing and..., Lead Generation, Sales Rep Training, Microsoft Office, Salesforce.com..., Enterprise Software, Salesforce.com, Account Management, Cloud Computing, Sales Management, Direct Sales, Sales, Team Leadership, Sales Process, Channel, CA Arcserve Partner Care, Solution Selling, New Business Development, Call Centers, Sales Operations, Leadership, Managed Services, CRM, Customer Service, Marketing, Customer Satisfaction, Training, Team Building, Program Management, B2B, Business Development, Troubleshooting, Teamwork, Time Management, Strategic Planning, Payroll, Tax Filiing, RUN Enhanced, RUN Complete, RUN Complete +, Customer Retention, Operations Management, Customer Experience, Technical Support

Education
Hochstein Schoolf for Music and Art   2012 — 2015
Percussion Instruments

Monroe Community College   2010 — 2012
Basic Air Sealing and Insulation, Construction Trades

Monroe Community College   2005 — 2007
Liberal Arts and Sciences, General Studies and Humanities

Experience
US Security Associates  June 2014 - Present
Aaron Manor   December 2013 - May 2014
ACS Xerox  May 2012 - February 2013
Sutherland Global Services   January 2009 - January 2012

Skills
Telecommunications, Troubleshooting, Call Centers, Customer Service, VoIP, Team Leadership, Project Management, Wireless, Management, IP, Microsoft Office, Service Delivery, Customer Satisfaction, Team Management, Process Improvement, Account Management

Education
Niagara University   1993 — 1995
Bachelor's of Science, Hotel/Motel Administration/Management

Monroe Community College   1991 — 1993
Associate's in Applied Science, Food Service Administration

Experience
Sutherland Global Services   May 2015 - Present
Claims Recovery Financial Services, LLC  August 2013 - January 2015
JPMorgan Chase  April 2011 - August 2013
Sutherland Global Services   October 2009 - March 2011
Pizza Hut  April 2007 - September 2009

Skills
Mortgage Banking, Foreclosures, Loss Mitigation, Call Centers, Collections, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Windows 7, Windows Vista, Windows XP Pro, Windows 2000, Virus Removal, Computer Hardware, Computer Repair, Computer Maintenance, Mortgage Servicing, Loan Modifications, Short Sales, Deed in Lieu, Online Gaming, Loan Servicing, Training

Education
Monroe Community College   2006 — 2007
Graphic Design

Spencerport High School   2002 — 2006
High School Diploma, Mathematics

Experience
Paychex  September 2013 - Present
Sutherland Global Services   April 2012 - September 2013
Pioneer Credit Recovery  September 2007 - October 2008

Education
Monroe Community College   2010 — 2012
Business Administration and Management, General

Experience
Five Star Bank  July 2010 - Present
Sutherland Global Services   December 2009 - July 2010
Midwest Asset Acceptance Group  July 2008 - December 2009
Normandy   May 2003 - July 2008
JPMorgan Chase  May 1998 - May 2003

Skills
Credit, Loans, Banking, Commercial Banking, Retail Banking, Credit Analysis, Commercial Lending, Credit Risk, Mortgage Lending, Small Business Lending, Portfolio Management, Consumer Lending, Underwriting, Financial Analysis

Education
State University of New York College at Brockport   1983 — 1985
Bachelor's degree, Business Administration and Management, General

Monroe Community College   1981 — 1983
Associate's degree, Business Administration and Management, General

Experience
Monroe Community College  September 2012 - Present
Sutherland Global Services   2005 - 2011
Two Dads Networking   January 2002 - September 2005

Skills
Team leadership, Technical Support, Training Delivery

Education
Monroe Community College   2011 — 2014
Associate of Arts and Sciences (AAS), Information Technology and Networking

Experience
Sutherland Global Services   January 2014 - Present
DialAmerica  September 2013 - January 2014
Monroe Community College  October 2011 - July 2012

Skills
Sales, Customer Service, Customer Satisfaction, Administrative..., Microsoft Technologies, Sales Process, Employee Training, Data Entry

Education
University at Buffalo   2012 — 2013
Bachelor of Science (BS), Kinesiology and Exercise Science

Monroe Community College   2009 — 2012
Associate of Science (A.S.), Office Technology Administrations