Sutherland Global Services Inc.
Industry: Company
DescriptionHeadquarters: Pittsford, NY CEO: Dilip R. Vellodi (1986–) Founder: Dilip R. Vellodi Founded: 1986 CFO: James L. Lusk Subsidiaries: Adventity Global Services Pvt. Ltd., Nuevora Inc.,
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Sutherland Global Services Inc. Employees
Employee
Years
Job
Industry
S. Renee Conley S. Renee Conley's Sutherland Global Services Inc. Experience January 2003 - December 2006
Job Administrative Assistant at USI Insurance Services, Brainshark Champion, organizer and problem solver at large
Industry Executive Office
Experience
USI Insurance Services September 2011 - Present
Storytelling Guild of Greater Rochester 1993 - 2011
see specifics below January 1997 - February 2010
Unity Health System October 2008 - May 2009
Soldiers & Sailors Memorial Hospital December 2007 - February 2008
Sutherland Global Services, Inc January 2003 - December 2006
Bird's Eye Foods (Agrilink Foods, Inc) July 1999 - October 2001
Constellation Brands (Canandaigua Wine Company) January 1997 - January 1999
Wayne S Chanler DMD January 1996 - January 1997
Keane, Inc January 1995 - January 1996
Skills
Management, Budgets, PowerPoint, Customer Service, Microsoft Office, Microsoft Excel, Public Speaking, Nonprofits, Event Planning, Training, Team Building, Brainshark, Voice Over, Microsoft Word, Organization Skills, Train the Trainer..., Office Administration, Database Design, Database Administration, Online Research, Social Networking
Education
Kent State University 1974 — 1977
Fine Arts
Finger Lakes Community College
Business
USI Insurance Services September 2011 - Present
Storytelling Guild of Greater Rochester 1993 - 2011
see specifics below January 1997 - February 2010
Unity Health System October 2008 - May 2009
Soldiers & Sailors Memorial Hospital December 2007 - February 2008
Sutherland Global Services, Inc January 2003 - December 2006
Bird's Eye Foods (Agrilink Foods, Inc) July 1999 - October 2001
Constellation Brands (Canandaigua Wine Company) January 1997 - January 1999
Wayne S Chanler DMD January 1996 - January 1997
Keane, Inc January 1995 - January 1996
Skills
Management, Budgets, PowerPoint, Customer Service, Microsoft Office, Microsoft Excel, Public Speaking, Nonprofits, Event Planning, Training, Team Building, Brainshark, Voice Over, Microsoft Word, Organization Skills, Train the Trainer..., Office Administration, Database Design, Database Administration, Online Research, Social Networking
Education
Kent State University 1974 — 1977
Fine Arts
Finger Lakes Community College
Business
Gregg Cassius Gregg Cassius's Sutherland Global Services Inc. Experience 2005 - 2007
Job Vice President at Bank of America
Industry Financial Services
Experience
Bank of America April 2012 - Present
Liberty Mutual Insurance April 2008 - April 2012
Sutherland Global Services Inc. 2005 - 2007
ViewPoint Bank 2004 - 2006
USAA 2000 - 2003
Transamerica 1997 - 2000
First American 1993 - 1997
Huntington Mortgage 1990 - 1993
City Federal 1987 - 1991
Lomas & Nettleton 1985 - 1987
Skills
Relationship Management, Mortgage Lending, Business Development, Vendor Management, Portfolio Management, Time Management, Process Improvement, Leadership, Banking, Negotiation, Credit, Loans, Mortgage Banking, Outsourcing, CRM, Underwriting, Insurance, Customer Service, Account Management, Management, Call Centers, Executive Management, Finance, Financial Analysis, Financial Risk, Financial Services, Sales, Sales Management
Education
University of the Incarnate Word 2001 — 2002
Master of Business Administration (MBA)
University of North Texas 1997 — 2000
MS, Economics
Princeton University 1989 — 1990
Applied Economics
University of Colorado Boulder 1976 — 1979
Regis High School 1969 — 1973
College Prep
Bank of America April 2012 - Present
Liberty Mutual Insurance April 2008 - April 2012
Sutherland Global Services Inc. 2005 - 2007
ViewPoint Bank 2004 - 2006
USAA 2000 - 2003
Transamerica 1997 - 2000
First American 1993 - 1997
Huntington Mortgage 1990 - 1993
City Federal 1987 - 1991
Lomas & Nettleton 1985 - 1987
Skills
Relationship Management, Mortgage Lending, Business Development, Vendor Management, Portfolio Management, Time Management, Process Improvement, Leadership, Banking, Negotiation, Credit, Loans, Mortgage Banking, Outsourcing, CRM, Underwriting, Insurance, Customer Service, Account Management, Management, Call Centers, Executive Management, Finance, Financial Analysis, Financial Risk, Financial Services, Sales, Sales Management
Education
University of the Incarnate Word 2001 — 2002
Master of Business Administration (MBA)
University of North Texas 1997 — 2000
MS, Economics
Princeton University 1989 — 1990
Applied Economics
University of Colorado Boulder 1976 — 1979
Regis High School 1969 — 1973
College Prep
Satish Raman Satish Raman's Sutherland Global Services Inc. Experience January 2004 - Present
Job Global Corporate Finance & Investor Relations at Sutherland Global Services Inc.
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services Inc. January 2004 - Present
SPARK Capital 2001 - 2003
KPMG 1995 - 2001
Skills
Mergers, Private Equity, Capital Markets, Transaction Advisory, Corporate Finance, Corporate Development, Investor Relations, Valuation, Due Diligence, Restructuring, IPO, Business Valuation, M&A experience, Business Strategy, Investment Banking, Management Consulting, Financial Analysis, Emerging Markets, Strategy Development, M&A due diligence, Acquisition Integration, Deal Structuring, Debt, Leveraged Finance, Private Placements, New Business Development, Competitive Analysis, International Business, Industry Analysis, Mergers & Acquisitions, Management, Start-ups, Cross-functional Team..., Venture Capital, BPO, Strategy, Leadership, Business Process..., Executive Management, Financial Modeling, Outsourcing, Business Transformation, Financial Markets, Equity Research, Acquisitions, Offshoring, Portfolio Management, DCF, Financial Services, Project Finance
Education
University of Madras 1996 — 1998
Loyola College 1992 — 1995
PSBB
University of Madras
Sutherland Global Services Inc. January 2004 - Present
SPARK Capital 2001 - 2003
KPMG 1995 - 2001
Skills
Mergers, Private Equity, Capital Markets, Transaction Advisory, Corporate Finance, Corporate Development, Investor Relations, Valuation, Due Diligence, Restructuring, IPO, Business Valuation, M&A experience, Business Strategy, Investment Banking, Management Consulting, Financial Analysis, Emerging Markets, Strategy Development, M&A due diligence, Acquisition Integration, Deal Structuring, Debt, Leveraged Finance, Private Placements, New Business Development, Competitive Analysis, International Business, Industry Analysis, Mergers & Acquisitions, Management, Start-ups, Cross-functional Team..., Venture Capital, BPO, Strategy, Leadership, Business Process..., Executive Management, Financial Modeling, Outsourcing, Business Transformation, Financial Markets, Equity Research, Acquisitions, Offshoring, Portfolio Management, DCF, Financial Services, Project Finance
Education
University of Madras 1996 — 1998
Loyola College 1992 — 1995
PSBB
University of Madras
Marc Killian Marc Killian's Sutherland Global Services Inc. Experience June 2000 - April 2005
Job Operations Manager with an Analytic Focus
Industry Outsourcing/Offshoring
Experience
Baltimore City Public Schools Baltimore December 2012 - Present
Omnicare July 2011 - July 2012
Concentrix June 2010 - July 2011
ATS Call Centers Inc July 2005 - June 2010
Sutherland Global Services Inc June 2000 - April 2005
US Postal Service April 1996 - August 1999
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Operations Management, Program Management, Training, Payroll, Scheduling Tools, Resource Management, Full P&L Responsibility, Forecasting, Reports, Analytics, Global Client Management, Problem Solving, Policy, Salesforce.com, Customer Satisfaction, Retention Strategies, IVR, Incentive Programs, Quality Auditing, Process Improvement, Invoicing, Cross-cultural Teams, Quality Assurance, Recruiting, Coaching, Leadership, Management, Customer Service, Software Documentation, Troubleshooting
Education
Monroe Community College
Associate's degree, Criminal Justice
State University of New York College at Brockport
International Business & Economics
Baltimore City Public Schools Baltimore December 2012 - Present
Omnicare July 2011 - July 2012
Concentrix June 2010 - July 2011
ATS Call Centers Inc July 2005 - June 2010
Sutherland Global Services Inc June 2000 - April 2005
US Postal Service April 1996 - August 1999
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Operations Management, Program Management, Training, Payroll, Scheduling Tools, Resource Management, Full P&L Responsibility, Forecasting, Reports, Analytics, Global Client Management, Problem Solving, Policy, Salesforce.com, Customer Satisfaction, Retention Strategies, IVR, Incentive Programs, Quality Auditing, Process Improvement, Invoicing, Cross-cultural Teams, Quality Assurance, Recruiting, Coaching, Leadership, Management, Customer Service, Software Documentation, Troubleshooting
Education
Monroe Community College
Associate's degree, Criminal Justice
State University of New York College at Brockport
International Business & Economics
Lakshminarayan Balasubramaniam Lakshminarayan Balasubramaniam's Sutherland Global Services Inc. Experience January 2015 - June 2015
Job Director, Xfinity Home Business Operations at Comcast Cable
Industry Telecommunications
Experience
Comcast Cable July 2015 - Present
Sutherland Global Services Inc. January 2015 - June 2015
Sutherland Global Services Inc. November 2008 - December 2014
Sutherland Global Services, India April 2005 - October 2008
iSeva Systems Pvt. Ltd. July 2002 - April 2005
DSQ Software Limited September 1998 - June 2002
Imageads October 1995 - September 1998
Takewing Communication Pvt Ltd April 1995 - October 1995
Skills
Sourcing, Business Transformation, Operational Excellence, Budgets, Service Delivery, Forecasting, Product Management, Income Statement, Transition Management, Offshoring, Global Delivery, Projects, Pre-sales, Sla, Outsourcing, BPO, Process Management, Team Management, Vendor Management, Operations Management, Business Analysis, Business Process..., Business Process, Call Centers, Customer Experience, Leadership, Performance Management, Process Excellence, Project Management, Telecommunications
Education
Columbia University - Columbia Business School 2009 — 2010
MBA, Business Management
Project Management Institute 2009 — 2009
PMP, Project Management
University of Madras 1990 — 1994
BE, Electronics and Communication Engineering
Comcast Cable July 2015 - Present
Sutherland Global Services Inc. January 2015 - June 2015
Sutherland Global Services Inc. November 2008 - December 2014
Sutherland Global Services, India April 2005 - October 2008
iSeva Systems Pvt. Ltd. July 2002 - April 2005
DSQ Software Limited September 1998 - June 2002
Imageads October 1995 - September 1998
Takewing Communication Pvt Ltd April 1995 - October 1995
Skills
Sourcing, Business Transformation, Operational Excellence, Budgets, Service Delivery, Forecasting, Product Management, Income Statement, Transition Management, Offshoring, Global Delivery, Projects, Pre-sales, Sla, Outsourcing, BPO, Process Management, Team Management, Vendor Management, Operations Management, Business Analysis, Business Process..., Business Process, Call Centers, Customer Experience, Leadership, Performance Management, Process Excellence, Project Management, Telecommunications
Education
Columbia University - Columbia Business School 2009 — 2010
MBA, Business Management
Project Management Institute 2009 — 2009
PMP, Project Management
University of Madras 1990 — 1994
BE, Electronics and Communication Engineering
Vithal Sanapala's Sutherland Global Services Inc. Experience 1995 - Present
Job Vice President at Sutherland Global Services, Inc
Industry Information Technology and Services
Experience
Sutherland Global Services, Inc 1995 - Present
Skills
IT Project & Program..., PMO - Project Management, IT Service Management, BPO, Disaster Recovery, IT Operations, Outsourcing, Leadership, Operations Management, Customer Experience, Enterprise Software, Business Transformation, Call Center, Service Delivery, Vendor Management, Call Centers, Offshoring, ITIL, CRM, Business Continuity, Team Leadership, Process Improvement, Team Management, Business Process..., Strategy, Management, Transition Management, Business Analysis, Software Development, Project Management, IT Presales - Solutions, Sla, Program Management, Integration, Telecommunications, SaaS, PMO, Business Development
Education
University of Rochester - William E. Simon Graduate School of Business Administration 2004 — 2006
Master of Business Administration (M.B.A.), Business Administration and Management, General
New York Institute of Technology 1993 — 1995
MS, Computer Science
Jawaharlal Nehru Technological University 1984 — 1988
Bachelor's Degree, Mechanical Engineering
Sutherland Global Services, Inc 1995 - Present
Skills
IT Project & Program..., PMO - Project Management, IT Service Management, BPO, Disaster Recovery, IT Operations, Outsourcing, Leadership, Operations Management, Customer Experience, Enterprise Software, Business Transformation, Call Center, Service Delivery, Vendor Management, Call Centers, Offshoring, ITIL, CRM, Business Continuity, Team Leadership, Process Improvement, Team Management, Business Process..., Strategy, Management, Transition Management, Business Analysis, Software Development, Project Management, IT Presales - Solutions, Sla, Program Management, Integration, Telecommunications, SaaS, PMO, Business Development
Education
University of Rochester - William E. Simon Graduate School of Business Administration 2004 — 2006
Master of Business Administration (M.B.A.), Business Administration and Management, General
New York Institute of Technology 1993 — 1995
MS, Computer Science
Jawaharlal Nehru Technological University 1984 — 1988
Bachelor's Degree, Mechanical Engineering
Carolyn Finn's Sutherland Global Services Inc. Experience Quality Manager, Service ExcellenceSutherland Global ServicesMarch 2011 - Present
Job Quality Manager, Service Excellence at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services INC Quality Manager, Service ExcellenceSutherland Global ServicesMarch 2011 - Present
Sutherland Global Services September 2006 - Present
Skills
Call Center
Education
Monroe Community College 1998 — 2000
Sutherland Global Services INC Quality Manager, Service ExcellenceSutherland Global ServicesMarch 2011 - Present
Sutherland Global Services September 2006 - Present
Skills
Call Center
Education
Monroe Community College 1998 — 2000
Antony Jethu Arakkal Sebastian's Sutherland Global Services Inc. Experience September 2004 - September 2005
Job Senior Principal Consultant
Industry Computer Software
Experience
Oracle 2010 - Present
Nityo Infotech April 2010 - September 2010
Financial Software Systems Pvt Ltd October 2005 - February 2010
GoldenGate Software November 2005 - September 2009
Sutherland Global Services Inc September 2004 - September 2005
WesternGhats Solutions Pvt Ltd June 2002 - August 2004
Skills
Oracle, Databases, Data Integration, Oracle RAC, Performance Tuning, Enterprise Architecture, High Availability, Data Modeling, Microsoft SQL Server, Data Warehousing, Replication, Disaster Recovery, RMAN, PL/SQL, Data Guard, Exadata, Enterprise Software, GoldenGate, Solaris, Data Migration, Tandem Himalaya, ETL, Oracle GoldenGate
Education
Madurai Kamaraj University 1999 — 2002
Masters - Computer applications M.C.A, Computer Science
Mahatma Gandhi University 1995 — 1998
Bachelor of Science
Oracle 2010 - Present
Nityo Infotech April 2010 - September 2010
Financial Software Systems Pvt Ltd October 2005 - February 2010
GoldenGate Software November 2005 - September 2009
Sutherland Global Services Inc September 2004 - September 2005
WesternGhats Solutions Pvt Ltd June 2002 - August 2004
Skills
Oracle, Databases, Data Integration, Oracle RAC, Performance Tuning, Enterprise Architecture, High Availability, Data Modeling, Microsoft SQL Server, Data Warehousing, Replication, Disaster Recovery, RMAN, PL/SQL, Data Guard, Exadata, Enterprise Software, GoldenGate, Solaris, Data Migration, Tandem Himalaya, ETL, Oracle GoldenGate
Education
Madurai Kamaraj University 1999 — 2002
Masters - Computer applications M.C.A, Computer Science
Mahatma Gandhi University 1995 — 1998
Bachelor of Science
Chris Feltrinelli's Sutherland Global Services Inc. Experience February 2005 - September 2006
Job Account Manager at CLP Resources
Industry Construction
Experience
CLP Resources June 2015 - Present
Tradesmen International, Inc. August 2014 - May 2015
KleenTouch Cleaning Services September 2013 - August 2014
DBA Feltron Ind. / Prokote Painting & General Contracting September 2006 - September 2013
The Eraser Company, Inc. May 2012 - August 2012
SUTHERLAND GLOBAL SERVICES INC February 2005 - September 2006
Alliance Sales June 1997 - January 2005
CXtec November 1996 - March 1997
AT&T June 1988 - September 1996
Skills
MS Office Suite, NYS Life, Health, and..., Excel, Employee Relations, Access, Account Management, Team Building, Business Analysis, Business Planning, Business Management, Customer Service, Contract Negotiation, Product Development, Forecasting, Hiring, Telecommunications, Staff Training, Strategic Planning, Management, Training, Sales, Healthcare, Real Estate, Sales Management, Marketing Strategy, Microsoft Office, B2B, KAM, Project Management, Start-ups, Staff Management, Social Networking, SIP, VoIP, IP, Advertising, Networking, Selling, Direct Sales, Social Media, Marketing, Business Development, Sales Process, New Business Development, Salesforce.com, Strategic Partnerships, Small Business, Lead Generation, Entrepreneurship, Leadership
Education
Columbia College Syr ext site
4yr B.A exp fall 2017, Business Management
Onondaga Community College
Business Management, Business/Managerial Economics
State University of New York at Canton
CLP Resources June 2015 - Present
Tradesmen International, Inc. August 2014 - May 2015
KleenTouch Cleaning Services September 2013 - August 2014
DBA Feltron Ind. / Prokote Painting & General Contracting September 2006 - September 2013
The Eraser Company, Inc. May 2012 - August 2012
SUTHERLAND GLOBAL SERVICES INC February 2005 - September 2006
Alliance Sales June 1997 - January 2005
CXtec November 1996 - March 1997
AT&T June 1988 - September 1996
Skills
MS Office Suite, NYS Life, Health, and..., Excel, Employee Relations, Access, Account Management, Team Building, Business Analysis, Business Planning, Business Management, Customer Service, Contract Negotiation, Product Development, Forecasting, Hiring, Telecommunications, Staff Training, Strategic Planning, Management, Training, Sales, Healthcare, Real Estate, Sales Management, Marketing Strategy, Microsoft Office, B2B, KAM, Project Management, Start-ups, Staff Management, Social Networking, SIP, VoIP, IP, Advertising, Networking, Selling, Direct Sales, Social Media, Marketing, Business Development, Sales Process, New Business Development, Salesforce.com, Strategic Partnerships, Small Business, Lead Generation, Entrepreneurship, Leadership
Education
Columbia College Syr ext site
4yr B.A exp fall 2017, Business Management
Onondaga Community College
Business Management, Business/Managerial Economics
State University of New York at Canton
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY