SYKES Enterprises, Incorporated
Industry: Business process outsourcing company
DescriptionSykes Enterprises, Incorporated is an American multinational corporation headquartered in Tampa, Florida. The company provides business process outsourcing services, IT consulting and IT-enabled services, such as technical support and customer service. Headquarters: Tampa, FL Revenue: 1.286 billion USD (2016) CEO: Charles E Sykes (Aug 2004–) Subsidiaries: Alpine Access, Inc., Clear Link Technologies, LLC,
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SYKES Enterprises, Incorporated Employees
PODS Enterprises LLC 2014 - Present
Peace of Mind Drug & Background Screening 2010 - Present
Jabil 2013 - 2014
Jabil 2010 - 2013
Jabil 2008 - 2010
Sykes Enterprises, Incorporated 2005 - 2008
Raymond James 2003 - 2005
Tech Data 2001 - 2003
Skills
Compensation Program..., Sales Compensation..., Incentive Programs, HRIS, SAP HR, SuccessFactors, Payroll, Performance Management, Drug Free Workplace, Pre-employment Testing, Process Improvement, Deferred Compensation, Executive Compensation..., Employee Relations, Organizational..., Strategic Planning, Compliance, Accounting, Microsoft Word, PeopleSoft, PowerPoint, Microsoft Excel, Compensation, Global Compensation, Stock Compensation, Compensation & Benefit, Website Promotion, SEO, Blogging, Social Media Marketing, Enterprise Systems..., Total Rewards Strategies, Management, Compensation & Benefits, Talent Management, Human Resources
Education
East Tennessee State University 1994 — 1995
M.Acc., Accounting, 3.673 GPA; 100% self-funded by graduate assistantship
East Tennessee State University 1990 — 1994
B.Ba., Business Administration, Accounting Major, 3.416 GPA; 100% self-funded by scholarships
Sykes Enterprises, Incorporated December 2014 - Present
Citi April 2014 - December 2014
Sandra Hinckley Executive Resources, P.A. January 2014 - December 2014
Kforce Inc. March 2002 - November 2013
Skills
Legal Compliance, Litigation, Legal Research, Civil Litigation, Privacy Law, EEOC, Wage & Hour, FLSA, Employment Contracts, Background Checks, OFCCP, Leadership, Temporary Placement, Federal Government..., Contract Negotiation
Education
Vanderbilt University Law School 1989 — 1992
Doctor of Law (JD)
Furman University 1985 — 1989
Bachelor of Arts (BA), Political Science and Government
Art Coombs 1991 - Present
KomBea Corp. March 2003 - Present
Firstsource Solutions Limited January 2002 - March 2003
Echopass Corporation March 2000 - October 2001
Sento Corporation February 1998 - March 2000
Sykes Enterprises Incorporated March 1994 - February 1998
RasterOps Corp. November 1990 - February 1994
Video Data Systems July 1989 - November 1990
Hewlett-Packard May 1983 - November 1986
Skills
Technical Support, Offshore Outsourcing, Outsourcing Management, Start-ups, Customer Service, Motivational Speaking, BPO, Entrepreneurship, Leadership, Call Centers, Business Development, Management, Team Building, Outsourcing, Enterprise Software, Training, Service Delivery, Telecommunications, Lead Generation, Business Strategy, Process Improvement
Education
San Jose State University 1984 — 1987
Bachelor of Science, Major: Business Administration, Minor: Oral Communication
Janice S. DiRose, P.A. July 2013 - Present
Sykes Enterprises, Incorporated August 2005 - March 2013
Janice Scinto DiRose, P.A. April 2002 - August 2005
Core Employer Services, Inc. April 1999 - April 2002
Spiegel & Utrera, P.A. April 1995 - April 1999
Skills
Employment Law, Human Resources, Employee Relations, Labor Relations, Legal Compliance, FMLA, Performance Management, HR Policies, Management, Personnel Management, Employee Benefits, Talent Acquisition, Workforce Planning, Employee Engagement, Mergers & Acquisitions, Employment Contracts, Talent Management, Outsourcing, Policy, Deferred Compensation, Employee Training, Employee Handbooks, Strategic Planning, HRIS, Workers Compensation, Conflict Resolution, Benefits Administration, Organizational..., Employment Law..., Onboarding, Corporate Governance, Recruiting, Corporate Internal..., Business Ethics, Corporate Law, Legal Writing, Legal Research, Internal Investigations
Education
Quinnipiac University School of Law
J.D., Law
The University of Connecticut
Bachelor of Science (B.S.), Animal Sciences
SAP October 2014 - Present
Stratogent December 2011 - October 2014
Children's Health Council January 2005 - December 2011
Network Architects, Inc January 2004 - January 2005
LightSand Communications Inc January 2001 - January 2004
Microsoft January 2000 - January 2001
DecisionOne/Spinway January 1998 - January 2000
StorageTek January 1996 - January 1997
Sykes Enterprises Incorporated January 1993 - January 1996
Skills
Storage, VMware, SAN, Servers, Microsoft Exchange, Network Security, Network Design, Virtualization, Security, Cisco Technologies, VMware ESX, DNS, Linux
Education
Western Governors University 2013 — 2016
B.S, Information Technology-Security
University of Maryland University College 1990 — 1992
Aeronautical/Aerospace Engineering Technology/Technician
Sykes Enterprises, Incorporated February 2013 - Present
Shumaker, Loop & Kendrick, LLP May 2006 - January 2013
Skills
Corporate and Securities, Corporate Law, Securities, Securities Regulation
Education
DePaul University College of Law
Doctor of Law (J.D.)
Indiana University Bloomington
B.S., Marketing
Command Alkon May 2012 - Present
Lafarge Construction Materials, North America January 2001 - May 2012
Blue Circle, NA February 2000 - January 2001
Sykes Enterprises Incorporated October 1999 - February 2000
SunTrust Services Corp April 1999 - August 1999
Alternative Resources Inc October 1996 - April 1999
Skills
Customer Relations, Windows, Troubleshooting, Strategic Planning, Change Management, Customer Service, Servers, Microsoft Exchange, Integration, Active Directory, Citrix, DNS, Databases, Network Administration
Education
Learning Tree International 2005 — 2006
Oracle9i DBA Certified Professional, Database Administration
Learning Tree International 2001 — 2001
Citrix Administration, Citrix Server setup and Administration
Columbus State University 1985 — 1987
Accounting, Junior year, Accounting and Finance
Columbus Vocational Technical School
Associates Degree, Marketing
Columbus Vocational Technical School 1977 — 1978
Associates Degree in Marketing, Marketing
Junior yr.Columbus College
Bachelors, Business Administration Accounting
Learning Tree International
McDonalds Corp
Flowers Foods 2014 - Present
SYKES ENTERPRISES, INCORPORATED August 2009 - 2014
ARMAG CORPORATION October 2008 - August 2009
LINENS-N-THINGS DISTRIBUTION CENTER January 2007 - January 2008
PERDUE FARMS INCORPORATED January 2002 - July 2007
Skills
Facilities Management, Operations Management, Process Improvement, Call Center, Employee Relations, Team Leadership, Inventory Management, Continuous Improvement, Process Scheduler, Inventory Control, Succession Planning, Customer Satisfaction, Purchasing, Team Building, Customer Service, Distribution Center..., Troubleshooting, Logistics, Vendor Management, Procurement, Call Centers, Budgets, Outsourcing, Management, Electrical Industry, Building Maintenance, Planned Preventative..., Maintenance Management, Preventive Maintenance, Contract Management, Negotiation, Change Management, Supervisory Skills
Education
Elizabethtown Community and Technical College 2013 — 2015
Associate of Applied Science (A.A.S.), Industrial Electricity / Industrial Maintenance, Spring 2013 GPA 3.875 Summer 2013 GPA 4.0 Fall 2013 GPA 4.0
Bardstown High School 1985 — 1988
Diploma, College Prep course of study
Sykes Enterprises, Incorporated July 2010 - Present
Evanta March 2015 - Present
Sykes Enterprises, Incorporated April 2005 - June 2010
Sykes Asia, Incorporated July 2003 - April 2005
Sykes Enterprises, Incorporated December 2002 - July 2003
Sykes Enterprises, Incorporated July 2002 - December 2002
Sykes Enterprises, Incorporated November 2000 - June 2002
Sykes Enterprises, Incorporated May 2000 - November 2000
Princeton Theological Seminary June 1999 - May 2000
Princeton Theological Seminary 1997 - 2000
Skills
Leadership, Strategy, IT Strategy, Strategic Planning, Security, Information Security..., Executive Management, Information Technology, Outsourcing, CRM, Performance Management, Vendor Management, Management, IT Service Management, Business Process, Mergers & Acquisitions, BPO, Service Delivery, Call Centers, Solution Architecture, Telecommunications, Contact Centers, Process Improvement, Business Strategy, Business Process..., Project Planning, Customer Satisfaction, Business Analysis, IT Operations Management, Program Management, PMO, Customer Experience, Business Planning
Education
The University of Chicago Booth School of Business
CIO Institute - Executive Education Program
University of California, Berkeley, Haas School of Business
Leading Innovative Change - Executive Education Program
Center for Creative Leadership
Leadership Development Program
Princeton Theological Seminary 1993 — 2000
Th.M & M.Div, Social Ethics & Political Theory
The University of Texas at Austin 1988 — 1991
BS, Speech Communications
Sykes Enterprises, Incorporated September 1989 - Present
Skills
Human Resources, Operations Management, Budgeting, Accounting, Recruiting, BPO, Vendor Management, Outsourcing, Management, Forecasting, Account Management, Coaching, Payroll, Budgets, Customer Satisfaction, Technical Recruiting, CRM, Call Centers, Change Management, Team Leadership, Business Process..., Process Improvement, Hiring, Professional Services, Strategic Planning, Performance Management, New Business Development, Team Building, Program Management, Customer Experience, Service Delivery, Analysis, Business Analysis, Business Development, Talent Acquisition, Team Management, Training, Employee Engagement, Telecommunications, Executive Search, Leadership, Employee Relations, Internet Recruiting
Education
Illinois College 1974 — 1978
BA, Accounting
Publix Super Markets May 2014 - Present
Florida Department of Law Enforcement March 2011 - Present
Publix Super Markets April 2011 - May 2014
Capital Lanes Bowling Center September 2009 - March 2011
Florida Department of Law Enforcement March 2008 - March 2011
Florida State Hospital Print Shop & Mail Room January 2006 - March 2008
Florida State Hospital Unit 24 March 2002 - January 2006
Sykes Enterprises Incorporated February 2001 - January 2002
Sykes Enterprises Incorporated December 2000 - February 2001
Big K-Mart of Marianna March 2000 - December 2000
Skills
Working knowledge of..., Knowledge of letter and..., Ability to type...., Ability to communicate..., Ability to follow..., bility to multi-task in..., Ability to read and..., Ability to answer a..., Some knowledge of..., knowledge of the LIMS..., Working knowledge of..., Ability to file and..., Knowledge of chain of..., Knowledge of the..., Knowledge of the web..., Ability to supervise..., Customer Service, Outlook, Inventory Management, Microsoft Excel, Management, Analysis, Microsoft Word, Research, Software Documentation, Training, Time Management, Data Entry, Policy, Troubleshooting
Education
Brevard Community College 1994 — 1995
Computer Graphics
Cocoa High School 1990 — 1994
Diploma
Lafferty Equipment Manufacturing, Inc. February 2013 - Present
Lafferty Equipment Manufacturing, Inc. November 2014 - Present
Jabbtech LLC January 2009 - April 2015
SYKES Enterprises, Incorporated March 2008 - January 2012
Sykes May 2005 - March 2008
Skills
Networking, CRM, Web Development, CSS, PHP, Telecommunications, Web Design, Drupal, Web Applications, Python, Network Administration, Apache, MySQL, System Administration, Management, jQuery, Databases, Customer Service, Server Administration, Computer Hardware, Technical Support, Disaster Recovery, Git
Education
Arkansas State University
International Business
Chickasaw Nation June 2013 - Present
Chickasaw Nation September 2012 - June 2013
Chickasaw Nation November 2006 - October 2012
Oklahoma Army National Guard November 1997 - July 2011
Interactive Response Technologies, (IRT) August 2005 - November 2006
Pontotoc Technology Center September 2004 - August 2005
Blockbuster Video January 2004 - September 2004
Sykes Enterprises Incorporated March 1999 - January 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, English, Photoshop, Windows, Outlook, Teaching, Budget, C++, HTML, C, Public Speaking, Java, Editing, Strategic Planning, Negotiation, ASP, ASP.NET, jQuery, PHP, Microsoft SQL Server, SQL, Management, Account Management, C#, System Administration, SharePoint, MS Project, Leadership, Web Design, Databases, Web Development, Troubleshooting, CSS, Microsoft Project, Budgets
Education
East Central University 2010 — 2011
MSHR, Human Resource Management
East Central University 1995 — 2006
Bachelor's of Science, Business Administration with Management Information Systems concentration
Northwestern Mutual May 2013 - Present
CSU Extension May 2010 - April 2013
Morgan Community College Foundation June 2009 - January 2010
Fort Morgan Small Business Development Center July 2008 - June 2009
Logan County Chamber of Commerce February 2002 - June 2008
Colorado Chamber of Commerce Executives 2007 - 2008
Sykes January 1993 - January 2002
Sykes Enterprises Incorporated 1991 - 2002
Education
Regis University 1993 — 1995
BSBA, Business
Northeastern Junior College 1991 — 1995
AGS, AA, certificate, business, general, aviation
CLTC designation training
CLTC designation training
CLTC designation training
Digital & Cyber Forensics, LLC Principal & Forensic ExaminerPolice OfficerGordonsville Police Dept.June 2012 - August 2015
Digital & Cyber Forensics LLC Myrtle Beach SC 2015 - 2015
Turner Vaught 2015 - 2015
Turner Vaught 2015 - 2015
Powell's May 2008 - December 2008
Trivett's / Ashley Furniture Homestore October 2001 - 2007
ESG Consulting January 1998 - January 2000
IntelliSys Technology Corporation January 1995 - January 1998
Sykes Enterprises Incorporated January 1994 - January 1994
US Navy January 1992 - January 1994
Skills
Security, Integration, Leadership, Project Management, Strategic Planning, Business Process, Business Analysis, Enterprise Software, Budgets, Information Technology, Operations Management, Data Center, Human Resources, Team Building, Training, Management, Inventory Management, CRM, Customer Service, New Business Development, Sales, Account Management, Marketing Strategy, Sales Management, Public Speaking
Education
Roger Williams University 2012 — 2014
Bachelor's Degree, Technology Leadership and Management, 3.8
AccessData 2012 — 2013
Cetified Examiner; ACE & AME
British Computer Society
Roger Williams University 2012 — 2015
Bachelor’s Degree, Minor: Digital Forensics
Self-Employed June 2014 - Present
Fresenius Kabi September 2013 - December 2013
Sykes Enterprises, Incorporated October 2006 - June 2013
Skills
Workforce Management, Performance Metrics, Customer Satisfaction, Transition Management, Avaya, Soft Skills, Project Management, Outsourcing Management, IVR, Leadership Development, Call Center..., SharePoint, Performance Management, CRM, Operational Excellence, Call Center Development, Vendor Management, Contact Center..., Contact Center..., Team Building, Employee Relations, Change Management, Training Needs Analysis, Global Operations, Service Level Agreements, ACD, Call Centers, Process Improvement, E-Learning, Team Leadership, Sla, Operations Management, Offshoring, Organizational..., Telemarketing, Training Delivery, Business Analysis, Training Programme..., Training Facilitation, Strategy, Instructor-led Training, Camtasia, Development, Learning Management, Train the Trainer, WebEx, Performance Consulting, Management, Needs Analysis, Learning Management...
Education
State University of New York Empire State College 2010 — 2015
Bachelor of Arts (B.A.), Philosophy and Religious Studies, 3.0
Erie Community College 1995 — 1997
Associate of Science (A.S.), Electrical Engineering Technologies/Technicians, 3.0
Citi June 2014 - Present
Citi May 2012 - June 2014
PwC June 2011 - April 2012
Sykes Enterprises, Incorporated November 2005 - June 2011
CGI-AMS June 2004 - November 2005
Cott Beverages September 2003 - June 2004
Tropical Sportswear Int'l June 2002 - September 2003
JM Family Enterprises June 1998 - June 2002
Skills
SDLC, Solution Design, SOX, Compliance, Internal Audit, Project Management, Sarbanes-Oxley Act, Process Improvement, Risk Management, Internal Controls, Training, Auditing, Outsourcing, IT Audit, Project Planning, Solution Architecture, Business Analysis, Management, PMP, Disaster Recovery, Software Development..., Accounting System, CISA, Software Documentation, Business Continuity..., Team Building
Education
Western Carolina University 2004 — 2008
Masters of Project Management, Project Management
University of South Florida 1996 — 1998
Master of Science, Economics
Florida State University 1992 — 1996
Bachelor's degree, Economics
Concentrix April 2015 - Present
Home June 2011 - Present
Sykes Enterprises, Incorporated October 2014 - 2015
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Research, Social Media, Teamwork, Public Speaking, Community Outreach, Cpr Certified, Data Analysis, Data Entry, Fundraising, Healthcare, Higher Education, Nonprofits, Outlook, Spanish, Time Management, Teaching, CPR Certified
Education
Lansing Community College 2010 — 2015
Sunera LLC April 2015 - Present
Blue Cross Blue Shield of Louisiana September 2012 - March 2015
Raymond James Financial Inc. October 2011 - August 2012
Blue Cross Blue Shield of Louisiana September 2010 - October 2011
First Advantage Corporation March 2006 - March 2010
SYKES Enterprises, Incorporated November 2005 - March 2006
CP Ships / KPMG November 2004 - November 2005
Skills
Visio, Business Process..., Governance, SDLC, Risk Management, IT Audit, Management, Sarbanes-Oxley Act, Software Documentation, Analysis, Internal Audit, Risk Assessment, Auditing, Business Process, IT Management, IT Operations, Program Management, Quality Assurance, Information Technology, Information Security, MS Project, Project Management, PCI DSS, Financial Reporting, Change Management, Internal Controls, CRM, Enterprise Risk..., Project Planning, Requirements Gathering, Affordable Care Act, Agile Methodologies, Agile Project Management, Agile & Waterfall..., Records Management, Information Management, Process Improvement, Business Analysis
Education
University of South Florida
Bachelors, Business Communications
Villanova University
Pursuing Masters certificate, Project Management
HPH Hospice 2001 - Present
Sykes Enterprises, Incorporated 2000 - 2001
St. Petersburg General Hospital 1992 - 2000
St. Petersburg General Hospital 1991 - 1992
Humana Health Care 1990 - 1991
US Army 1984 - 1987
Skills
Employee Relations, Employee Benefits, HRIS, Non-profits, Personnel Management, Onboarding, Human Resources, Performance Management, FMLA, Benefits Administration, Healthcare, Recruiting, Workers Compensation, Strategic Planning, Coaching, HR Policies, Healthcare Management, New Hire Orientations, Talent Acquisition, Employment Law, SPHR, EEOC, Payroll, Employee Handbooks, Health Insurance, Legal Compliance, Progressive Discipline, Policy, Workforce Planning, Temporary Placement, Deferred Compensation, Management, Succession Planning, College Recruiting, Compensation & Benefit, Affirmative Action, Hiring, Applicant Tracking..., Nonprofits, Interviews, Employee Engagement, Labor Relations
Education
Florida Atlantic University
Bachelor, Health Services Administration
University of South Florida
Washington Park Profile April 2013 - Present
Gingerleaf Creative September 1996 - Present
DLS Group May 1995 - September 1996
Sykes Enterprises, Incorporated March 1988 - May 1995
Skills
Graphic Design, Web Design, Photoshop, Illustrator, Graphics, Dreamweaver, Brochures, Corel Draw, Logo Design, Collateral, PowerPoint, Business Cards, Web Graphics, User Interface Design, Adobe Creative Suite, Technical Illustration, Adobe Acrobat, HTML, Information Architecture, Multimedia, QuarkXPress, Creative Direction, Packaging, Typography, Flash, Art, Storyboarding, Illustration, InDesign, Animation, Art Direction, Photography, Branding & Identity, Flyers, Visual Communication, Banners, Vector Illustration, Adobe Fireworks, Video Editing, Flash Animation, Email Marketing, SEO, Posters
Education
Oklahoma Christian University
BS, Computer Science
Sykes Enterprises Incorporated 2007 - Present
Sykes August 1993 - Present
Sykes July 2007 - June 2008
Sykes February 2007 - July 2007
Sykes April 2005 - February 2007
Sykes December 1997 - April 2005
Skills
BPO, Call Center, Customer Satisfaction, Process Improvement, Service Delivery, Program Management, Leadership Development, Call Centers, Coaching, Vendor Management, Outsourcing, Workforce Management, Contact Centers, Customer Experience, Leadership
Education
Northeastern Junior College 1991 — 1993
AAS Degree
WellCare Health Plans, Inc. August 2010 - Present
Sykes Enterprises, Incorporated May 2004 - August 2010
Sweetbay Supermarket October 1998 - May 2004
Education
Saint Leo University
Bachelor of Arts, Business Administration
Sutherland Global Services October 2013 - Present
Sykes Enterprises, Incorporated August 2008 - May 2013
Sykes Enterprises, Incorporated April 2004 - August 2008
Sykes Enterprises, Incorporated November 2000 - March 2004
Sykes Enterprises, Incorporated December 1997 - November 2000
Sykes Enterprises, Incorporated April 1997 - December 1997
Marriott Management Services 1992 - 1996
Skills
Succession Planning, Talent Acquisition, Performance Management, Employee Relations, Talent Management, Onboarding, Management, Human Resources, Job Descriptions, Vendor Management, Labor Relations, Business Strategy, Management Consulting, Strategic Planning, Operations Management, Management Development, Business Analysis, Quality Management, Customer Service, Strategic Policy..., Budget Process, Budget Forecasts, HR Consulting, Consulting, Strategic Consulting, Project Management, Project Planning, Leadership, Temporary Placement, New Hire Orientations
Education
The University of North Dakota 1999 — 2005
Master of Business Administration, Business Administration and Management, General
Central Washington University 1981 — 1986
Bachelor of Science (B.S.), Accounting
Ogle International Tax Advisors July 2012 - Present
PODS Enterprises, Incorporated June 2008 - July 2012
Sykes Enterprises, Incorporated November 2005 - June 2008
Tech Data Corporation April 1998 - November 2005
Raymond James Financial November 1995 - April 1998
Skills
RIA, BNA, MS Office, OneSource, CCH, Verticent, Lawson General Ledger, Best FAS, Hyperion Financial..., Khalix, Tax Dimensions, MS Dynamics AX, Atlas, Citrix, Platinum, Computron
Education
Florida Atlantic University 2011 — 2012
Masters, Taxation
University of South Florida 1995 — 2000
Bachelor's degree, Accounting and Finance
Dutchess Community College 1987 — 1992
Associate of Science (A.S.), Business Administration and Management, General
Knowledge Accelerators February 2002 - Present
KnowledgeView March 1998 - January 2002
Sykes Enterprises Incorporated September 1997 - February 1999
KPMG US 1993 - 1997
IBM 1980 - 1993
Skills
MS Office Suite, Knowledge Management, Development of Training..., Desktop Support, Training, Microsoft Office, Technical Support, Change Management, Enterprise Software, Leadership, Management, Call Centers, Process Improvement, Call Center, Project Management, Team Leadership, Vendor Management, SaaS
Education
Advanced Business Institute- IBM 1983 — 1990
Clemson University 1976 — 1980
Bachelor of Science (BS), Industrial Engineering
Woodward March 2011 - Present
Woodward October 2008 - April 2011
MotoTron July 2005 - September 2008
Mercury Marine 2005 - 2008
VisionTek September 1999 - July 2005
Visiontek 1999 - 2005
Sykes June 1996 - August 1999
Sykes (currently SDL Int'l) - Boulder 1996 - 1999
Sykes Enterprises, Incorporated 1996 - 1999
Skills
Software Development, C, SDLC, Systems Engineering, Electrical Engineering, Six Sigma, Embedded Systems, Automation, Testing, Engineering, C#, Engineering Management, Continuous Improvement, Product Development, Information Assurance, CyberSecurity, Industrial Control..., Modbus, HMI Configuration, Control Networks, Public Address..., Matlab, Embedded Software, Software Engineering, Root Cause Analysis
Education
University of Northern Colorado 1992 — 1996
BS, Computer Information Systems
kgb September 2014 - Present
Conduit Global September 2014 - Present
hibu November 2012 - August 2014
Sykes Enterprises, Incorporated August 2007 - November 2012
Skills
Corporate Law, Legal Writing, Legal Research, Contract Negotiation, Intellectual Property, Licensing, SEC filings, Outsourcing, Software Licensing, Data Privacy, Corporate Governance, Legal Assistance, Employment Law, Legal Advice, Data Protection, SaaS, PCI DSS, Safe Harbor, Online Advertising, Risk Management, Information Security, IT Security Policies, Corporate Internal..., Regulatory Analysis, Privacy Law
Education
Widener University School of Law 2004 — 2007
J.D., Corporate/Business Law
Università degli Studi di Roma 'La Sapienza' 2006 — 2006
Villanova University 1999 — 2003
Sykes February 2001 - Present
Sykes Enterprises, Incorporated 2000 - Present
Skills
ITIL, Active Directory, Contact Centers, Outsourcing, Call Center, IT Service Management, BPO, IT Operations, Windows Server, IT Management, VMware, Servers, Workforce Management, Disaster Recovery, Microsoft Exchange, Avaya, Technical Support, Security, Network Security
Education
University of Oklahoma - Price College of Business 1996 — 1999
Bachelor of Business Adminstration, Management Information Systems
Self Employed July 2006 - Present
Granite Services May 2005 - June 2006
Sykes Enterprises, Incorporated June 2001 - May 2005
Tech Data March 2000 - May 2001
North Star Recycling May 1994 - March 1997
North Star Recycling April 1987 - May 1994
North Star Recycling August 1984 - April 1987
Education
University of Tampa - John H. Sykes College of Business 1998 — 2000
Master of Business Administration (MBA), Finance
University of Arizona 1980 — 1984
BS Mining Eng, Mining Engineering
Sykes Enterprises, Inc. August 2015 - Present
Sykes Enterprises, Incorporated August 2006 - Present
Bear Paw International April 2002 - April 2006
Rockwell Collins August 1988 - April 2002
Skills
Office 365, SharePoint..., Yammer, Technical Support, Troubleshooting, Windows Server, Active Directory, System Administration, Powershell, Windows 7, Windows 8, IT Service Management, Software Documentation, IT Operations, Help Desk Support, Vendor Management, Call Centers, Switches, Servers, VPN, Blackberry Enterprise..., DHCP, DNS, Network Security, Cisco Technologies, Network Administration, Microsoft Exchange, BMC Remedy, LAN-WAN, Citrix, Computer Hardware, Group Policy, VMware, TCP/IP, Routers, Incident Management, WSUS, Symantec Backup, Disaster Recovery, Office 2016, Office 2013, Cisco Call Manager, LifeSize Video..., Symantec Endpoint..., Skype, Cisco IP Telephony..., Call Center
Education
Rollins College 1996 — 2001
BS, Telecommunications
Eau Gallie High School 1982 — 1985
High School Diploma, English Language and Literature, General
Sykes Enterprises, Incorporated November 2005 - Present
Girl Scouts of Santa Clara County May 2000 - July 2004
Skills
Project Management, Call Centers, Help Desk Support, Troubleshooting, Technical Support, Outsourcing, Process Improvement, Vendor Management, Customer Experience, ITIL, Windows Server, Call Center, Active Directory, Disaster Recovery, Leadership, VMware, IT Management, BPO, Computer Hardware, IT Service Management, Servers, Windows 7, Management, CRM
Education
University of Minnesota-Twin Cities 1989 — 1992
BA, Geology
DePauw University 1986 — 1988
Geology, Choral Music
Ballard High School 1983 — 1986
Sykes Enterprises, Incorporated February 2015 - Present
Sykes Enterprises Incorporated June 2011 - February 2015
Sykes Enterprises Incorporated July 2008 - June 2011
Sykes Enterprises Incorporated May 2004 - July 2008
Sykes Enterprises Incorporated July 2002 - May 2004
Sykes Enterprises Incorporated December 2001 - July 2002
Sykes Enterprises Incorporated September 1999 - December 2001
Sykes Enterprises Incorporated September 1996 - September 1999
Sykes Enterprises Incorporated February 1995 - September 1996
Builder's Square 1993 - 1995
Skills
Succession Planning, Performance Management, Employee Relations, Call Center, Employee Engagement, Human Resources, Strategic Planning, Compliance Testing, Americans with..., Workers Compensation, Call Centers, Recruiting, Behavioral Interviewing, Employee Benefits, Interviews, Training, HR Policies, Personnel Management, New Hire Orientations, Leadership, Hiring, Payroll, Policy, Management, Workforce Planning, Onboarding
Education
Northeastern Junior College
All Children's Hospital Johns Hopkins Medicine 2015 - Present
Voluntarily Away from Workforce to Attend Graduate School 2010 - 2015
SYKES Enterprises, Incorporated 2008 - 2010
Eckerd Youth Alternatives 2005 - 2007
AMERIGROUP FL 2003 - 2005
Busch Gardens 1999 - 2003
Skills
HRIS, Human Resources, Deferred Compensation, Project Management, Management, Personnel Management, Process Improvement, FMLA, Workforce Planning, Leadership Development, Leadership, Compensation Structures, Sales Compensation, Global Compensation, Compensation Strategies, Software Implementation, SAP Implementation, ERP Implementations, Executive Pay, Position Classification, Position Management, SEC Proxy Statement...
Education
The University of Tampa, Sykes College of Business 2012 — 2014
Master of Business Administration (MBA), Executive MBA Program
Oglethorpe University 1997 — 1999
Bachelor's degree, Organizational Management
Sykes Enterprises, Incorporated July 2009 - March 2010
Sykes Enterprises, Incorporated September 2006 - June 2009
University of South Florida December 2004 - September 2006
Cott Beverages USA May 2004 - December 2004
Breed Technologies, Incorporated August 2002 - June 2003
Rodda Construction, Incorporated March 2001 - March 2002
IMC Phophates Company December 2000 - March 2001
United Way of Central Florida August 2000 - November 2000
Education
University of South Florida 2004 — 2005
Master of Business Administration
University of Florida - Warrington College of Business Administration 1996 — 2000
Bachelor of Science in Business Administration
Critical Media April 2012 - Present
IBM July 1996 - March 2012
Indotronix International Corporation May 1995 - July 1996
Sykes Enterprises Incorporated March 1989 - June 1995
Skills
Web Design, Website Development, Social Media, Web Development, HTML, CSS, JavaScript, User Experience, Information Architecture, XML, SGML, DITA, Linux, Unix, Technical Writing, Team Leadership, Agile Methodologies, Software Documentation, Requirements Analysis, Software Engineering, Java, Software Development, Windows, Technical Communication, FrameMaker, Rational Team Concert, Technical Documentation, Content Management, Security, Visio, Software Project..., Leadership, SDLC, Usability Testing, User Interface, RoboHelp, Online Help, CMS, User Interface Design, Usability, SnagIt, Agile Project Management, User-centered Design, Adobe Acrobat, Human Computer..., Requirements Gathering, Manuals, Information Design
Education
State University of New York at New Paltz 1987 — 1989
Bachelor of Arts, English and Journalism
Sykes Enterprises, Incorporated 2005 - Present
Foley & Lardner LLP 1997 - 2005
Skills
Contract Negotiation, Outsourcing...
Education
Duke University School of Law 1991 — 1994
Juris Doctor (JD), Law
Penn State University 1987 — 1991
Bachelor of Science (BS) in Accounting with Highest Distinction, Accounting Major / Earned Honors in English
Lower Dauphin High School 1984 — 1987
Pharmacy First September 2013 - Present
Pharmacy First December 2002 - September 2013
Intellisoft May 2001 - December 2002
US Interactive December 1999 - April 2001
Intellisoft October 1994 - November 1999
Sykes Enterprises Incorporated June 1989 - October 1994
Aventis 1989 - 1992
The Toro Company 1986 - 1989
Skills
Integration, Start-ups, Program Management, Business Analysis, Cloud Computing, Process Improvement, Project Management, Software, Business Development, Business Strategy, Healthcare, Product Management, Strategic Planning, Powerbuilder, SaaS, Software Development, E-commerce, Microsoft SQL Server, Cross-functional Team..., Solution Architecture, Data Warehousing, PowerBuilder, Oracle
Education
Golden Gate University 1988 — 1990
MBA, Management
Chapman University 1984 — 1987
BSCS, Information Technology/Computer Science
Dell September 2012 - Present
DELL COMPUTERS November 2010 - Present
DELL COMPUTERS June 2009 - Present
Dell March 2006 - September 2012
DELL COMPUTERS July 2007 - June 2009
DELL COMPUTERS March 2006 - July 2007
TONKAWA/NATIVE LIGHTS CASINO October 2002 - March 2006
KCR COMPUTERS March 2004 - October 2004
SYKES ENTERPRISES INCORPORATED October 2003 - March 2004
SYKES ENTERPRISES INCORPORATED June 2003 - October 2003
Skills
VMware, Hyper-V, Dell Computers, VMware ESX, Servers, Storage, Microsoft Certified..., Active Directory, Virtualization, Microsoft Exchange, Windows Server, Computer Hardware, Troubleshooting, Networking, SAN, Disaster Recovery, Dell PowerEdge Servers, Hardware, Storage Area Networks, Citrix, Technical Support, Data Center, NAS, Cluster, DHCP, DNS, HP, Server Architecture, System Deployment, VDI, VMware Infrastructure, vSphere, Backup Exec, High Availability, Microsoft Technologies
Education
Oklahoma State University 2004 — 2007
Bachelors, Science; Computer Science
East Central University 2003 — 2004
Bachelors, Science; Computer Science
Eastern Oklahoma State College 2000 — 2002
Associate, Science; Computer Science
Sykes Enterprises, Incorporated February 1994 - Present
Skills
Workforce Management, Sarbanes-Oxley Act, Outsourcing, BPO, Forecasting, Call Centers, Financial Analysis, Accounting, Process Improvement, Managerial Finance, PeopleSoft, Business Process..., Leadership, Management, Vendor Management, Performance Management
Education
University of South Florida College of Arts and Sciences 1996 — 1998
Master's degree, Accounting
Fairfield University 1990 — 1993
BS, Accounting and Finance
HSBC Bank November 2012 - Present
Sykes Enterprises, Incorporated 2002 - 2012
Acme Electric Corp. February 2001 - October 2001
Skills
Database Design, Systems Analysis, Unix Shell Scripting, SQL*Plus, Stored Procedures, Database Development, PL/SQL, Data Modeling, Relational Databases, Oracle SQL, Databases, SQL Server, SQL, Unix, Application Development, Visual Basic, Shell Scripting
Education
State University of New York College at Buffalo 1984 — 1987
Bachelor of Science, Information Systems Management