SYKES Enterprises, Incorporated

Industry: Business process outsourcing company

Description

Sykes Enterprises, Incorporated is an American multinational corporation headquartered in Tampa, Florida. The company provides business process outsourcing services, IT consulting and IT-enabled services, such as technical support and customer service. Headquarters: Tampa, FL Revenue: 1.286 billion USD (2016) CEO: Charles E Sykes (Aug 2004–) Subsidiaries: Alpine Access, Inc., Clear Link Technologies, LLC,

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SYKES Enterprises, Incorporated Employees

Employee
Years
Job
Industry
Joy Hall, SPHR Joy Hall, SPHR Tampa/St. Petersburg, Florida Area Details
Joy Hall, SPHR's SYKES Enterprises, Incorporated Experience 2005 - 2008
Job Compensation Manager at PODS
Industry Human Resources
Experience
PODS Enterprises LLC   2014 - Present
Peace of Mind Drug & Background Screening   2010 - Present
Jabil  2013 - 2014
Jabil  2010 - 2013
Jabil  2008 - 2010
Sykes Enterprises, Incorporated   2005 - 2008
Raymond James  2003 - 2005
Tech Data  2001 - 2003

Skills
Compensation Program..., Sales Compensation..., Incentive Programs, HRIS, SAP HR, SuccessFactors, Payroll, Performance Management, Drug Free Workplace, Pre-employment Testing, Process Improvement, Deferred Compensation, Executive Compensation..., Employee Relations, Organizational..., Strategic Planning, Compliance, Accounting, Microsoft Word, PeopleSoft, PowerPoint, Microsoft Excel, Compensation, Global Compensation, Stock Compensation, Compensation & Benefit, Website Promotion, SEO, Blogging, Social Media Marketing, Enterprise Systems..., Total Rewards Strategies, Management, Compensation & Benefits, Talent Management, Human Resources

Education
East Tennessee State University   1994 — 1995
M.Acc., Accounting, 3.673 GPA; 100% self-funded by graduate assistantship

East Tennessee State University   1990 — 1994
B.Ba., Business Administration, Accounting Major, 3.416 GPA; 100% self-funded by scholarships

Sandra Hinckley Sandra Hinckley Tampa, Florida Details
Sandra Hinckley's SYKES Enterprises, Incorporated Experience December 2014 - Present
Job Director, Global HR Compliance & Employment Law Counsel at Sykes Enterprises, Incorporated
Industry Legal Services
Experience
Sykes Enterprises, Incorporated   December 2014 - Present
Citi  April 2014 - December 2014
Sandra Hinckley Executive Resources, P.A.   January 2014 - December 2014
Kforce Inc.  March 2002 - November 2013

Skills
Legal Compliance, Litigation, Legal Research, Civil Litigation, Privacy Law, EEOC, Wage & Hour, FLSA, Employment Contracts, Background Checks, OFCCP, Leadership, Temporary Placement, Federal Government..., Contract Negotiation

Education
Vanderbilt University Law School   1989 — 1992
Doctor of Law (JD)

Furman University   1985 — 1989
Bachelor of Arts (BA), Political Science and Government

Art Coombs Art Coombs Lehi, Utah Details
Art Coombs's SYKES Enterprises, Incorporated Experience March 1994 - February 1998
Job Founder, CEO & Speaker
Industry Outsourcing/Offshoring
Experience
Art Coombs   1991 - Present
KomBea Corp.   March 2003 - Present
Firstsource Solutions Limited  January 2002 - March 2003
Echopass Corporation   March 2000 - October 2001
Sento Corporation  February 1998 - March 2000
Sykes Enterprises Incorporated  March 1994 - February 1998
RasterOps Corp.   November 1990 - February 1994
Video Data Systems   July 1989 - November 1990
Hewlett-Packard  May 1983 - November 1986

Skills
Technical Support, Offshore Outsourcing, Outsourcing Management, Start-ups, Customer Service, Motivational Speaking, BPO, Entrepreneurship, Leadership, Call Centers, Business Development, Management, Team Building, Outsourcing, Enterprise Software, Training, Service Delivery, Telecommunications, Lead Generation, Business Strategy, Process Improvement

Education
San Jose State University   1984 — 1987
Bachelor of Science, Major: Business Administration, Minor: Oral Communication

Janice DiRose Janice DiRose Tampa/St. Petersburg, Florida Area Details
Janice DiRose's SYKES Enterprises, Incorporated Experience August 2005 - March 2013
Job Employment Law and Compliance Attorney at Janice S. DiRose, P.A.
Industry Law Practice
Experience
Janice S. DiRose, P.A.   July 2013 - Present
Sykes Enterprises, Incorporated   August 2005 - March 2013
Janice Scinto DiRose, P.A.   April 2002 - August 2005
Core Employer Services, Inc.   April 1999 - April 2002
Spiegel & Utrera, P.A.   April 1995 - April 1999

Skills
Employment Law, Human Resources, Employee Relations, Labor Relations, Legal Compliance, FMLA, Performance Management, HR Policies, Management, Personnel Management, Employee Benefits, Talent Acquisition, Workforce Planning, Employee Engagement, Mergers & Acquisitions, Employment Contracts, Talent Management, Outsourcing, Policy, Deferred Compensation, Employee Training, Employee Handbooks, Strategic Planning, HRIS, Workers Compensation, Conflict Resolution, Benefits Administration, Organizational..., Employment Law..., Onboarding, Corporate Governance, Recruiting, Corporate Internal..., Business Ethics, Corporate Law, Legal Writing, Legal Research, Internal Investigations

Education
Quinnipiac University School of Law
J.D., Law

The University of Connecticut
Bachelor of Science (B.S.), Animal Sciences

Scott Stellmon Scott Stellmon San Francisco Bay Area Details
Scott Stellmon's SYKES Enterprises, Incorporated Experience January 1993 - January 1996
Job Senior Solutions Engineer at SAP America, Inc.
Industry Information Technology and Services
Experience
SAP  October 2014 - Present
Stratogent  December 2011 - October 2014
Children's Health Council  January 2005 - December 2011
Network Architects, Inc   January 2004 - January 2005
LightSand Communications Inc   January 2001 - January 2004
Microsoft  January 2000 - January 2001
DecisionOne/Spinway   January 1998 - January 2000
StorageTek  January 1996 - January 1997
Sykes Enterprises Incorporated  January 1993 - January 1996

Skills
Storage, VMware, SAN, Servers, Microsoft Exchange, Network Security, Network Design, Virtualization, Security, Cisco Technologies, VMware ESX, DNS, Linux

Education
Western Governors University   2013 — 2016
B.S, Information Technology-Security

University of Maryland University College   1990 — 1992
Aeronautical/Aerospace Engineering Technology/Technician

Jennifer Figler Jennifer Figler Tampa, Florida Details
Jennifer Figler's SYKES Enterprises, Incorporated Experience February 2013 - Present
Job Corporate Attorney at Sykes Enterprises, Incorporated
Industry Law Practice
Experience
Sykes Enterprises, Incorporated   February 2013 - Present
Shumaker, Loop & Kendrick, LLP   May 2006 - January 2013

Skills
Corporate and Securities, Corporate Law, Securities, Securities Regulation

Education
DePaul University College of Law
Doctor of Law (J.D.)

Indiana University Bloomington
B.S., Marketing

Archie Caldwell Archie Caldwell Kennesaw, Georgia Details
Archie Caldwell's SYKES Enterprises, Incorporated Experience October 1999 - February 2000
Job Application Consultant at Command Alkon
Industry Computer Software
Experience
Command Alkon  May 2012 - Present
Lafarge Construction Materials, North America   January 2001 - May 2012
Blue Circle, NA   February 2000 - January 2001
Sykes Enterprises Incorporated  October 1999 - February 2000
SunTrust Services Corp   April 1999 - August 1999
Alternative Resources Inc  October 1996 - April 1999

Skills
Customer Relations, Windows, Troubleshooting, Strategic Planning, Change Management, Customer Service, Servers, Microsoft Exchange, Integration, Active Directory, Citrix, DNS, Databases, Network Administration

Education
Learning Tree International   2005 — 2006
Oracle9i DBA Certified Professional, Database Administration

Learning Tree International   2001 — 2001
Citrix Administration, Citrix Server setup and Administration

Columbus State University   1985 — 1987
Accounting, Junior year, Accounting and Finance

Columbus Vocational Technical School
Associates Degree, Marketing

Columbus Vocational Technical School   1977 — 1978
Associates Degree in Marketing, Marketing

Junior yr.Columbus College
Bachelors, Business Administration Accounting

Learning Tree International

McDonalds Corp

Jamie Hilbert Jamie Hilbert Bardstown, Kentucky Details
Jamie Hilbert's SYKES Enterprises, Incorporated Experience August 2009 - 2014
Job Maintenance Technician at Flowers Foods
Industry Food Production
Experience
Flowers Foods  2014 - Present
SYKES ENTERPRISES, INCORPORATED   August 2009 - 2014
ARMAG CORPORATION   October 2008 - August 2009
LINENS-N-THINGS DISTRIBUTION CENTER   January 2007 - January 2008
PERDUE FARMS INCORPORATED  January 2002 - July 2007

Skills
Facilities Management, Operations Management, Process Improvement, Call Center, Employee Relations, Team Leadership, Inventory Management, Continuous Improvement, Process Scheduler, Inventory Control, Succession Planning, Customer Satisfaction, Purchasing, Team Building, Customer Service, Distribution Center..., Troubleshooting, Logistics, Vendor Management, Procurement, Call Centers, Budgets, Outsourcing, Management, Electrical Industry, Building Maintenance, Planned Preventative..., Maintenance Management, Preventive Maintenance, Contract Management, Negotiation, Change Management, Supervisory Skills

Education
Elizabethtown Community and Technical College   2013 — 2015
Associate of Applied Science (A.A.S.), Industrial Electricity / Industrial Maintenance, Spring 2013 GPA 3.875 Summer 2013 GPA 4.0 Fall 2013 GPA 4.0

Bardstown High School   1985 — 1988
Diploma, College Prep course of study

Christopher S.D. Rogers Christopher S.D. Rogers Tampa/St. Petersburg, Florida Area Details
Christopher S.D. Rogers's SYKES Enterprises, Incorporated Experience July 2010 - Present
Job Global Vice President of Information Technology at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes Enterprises, Incorporated   July 2010 - Present
Evanta  March 2015 - Present
Sykes Enterprises, Incorporated   April 2005 - June 2010
Sykes Asia, Incorporated   July 2003 - April 2005
Sykes Enterprises, Incorporated   December 2002 - July 2003
Sykes Enterprises, Incorporated   July 2002 - December 2002
Sykes Enterprises, Incorporated   November 2000 - June 2002
Sykes Enterprises, Incorporated   May 2000 - November 2000
Princeton Theological Seminary  June 1999 - May 2000
Princeton Theological Seminary  1997 - 2000

Skills
Leadership, Strategy, IT Strategy, Strategic Planning, Security, Information Security..., Executive Management, Information Technology, Outsourcing, CRM, Performance Management, Vendor Management, Management, IT Service Management, Business Process, Mergers & Acquisitions, BPO, Service Delivery, Call Centers, Solution Architecture, Telecommunications, Contact Centers, Process Improvement, Business Strategy, Business Process..., Project Planning, Customer Satisfaction, Business Analysis, IT Operations Management, Program Management, PMO, Customer Experience, Business Planning

Education
The University of Chicago Booth School of Business
CIO Institute - Executive Education Program

University of California, Berkeley, Haas School of Business
Leading Innovative Change - Executive Education Program

Center for Creative Leadership
Leadership Development Program

Princeton Theological Seminary   1993 — 2000
Th.M & M.Div, Social Ethics & Political Theory

The University of Texas at Austin   1988 — 1991
BS, Speech Communications

Karen Schuman Karen Schuman Greater St. Louis Area Details
Karen Schuman's SYKES Enterprises, Incorporated Experience September 1989 - Present
Job Managing Director
Industry Information Technology and Services
Experience
Sykes Enterprises, Incorporated   September 1989 - Present

Skills
Human Resources, Operations Management, Budgeting, Accounting, Recruiting, BPO, Vendor Management, Outsourcing, Management, Forecasting, Account Management, Coaching, Payroll, Budgets, Customer Satisfaction, Technical Recruiting, CRM, Call Centers, Change Management, Team Leadership, Business Process..., Process Improvement, Hiring, Professional Services, Strategic Planning, Performance Management, New Business Development, Team Building, Program Management, Customer Experience, Service Delivery, Analysis, Business Analysis, Business Development, Talent Acquisition, Team Management, Training, Employee Engagement, Telecommunications, Executive Search, Leadership, Employee Relations, Internet Recruiting

Education
Illinois College   1974 — 1978
BA, Accounting

Jeffrey Grimm Jeffrey Grimm Tallahassee, Florida Details
Jeffrey Grimm's SYKES Enterprises, Incorporated Experience February 2001 - January 2002
Job Crime Lab Technician at Florida Department of Law Enforcement
Industry Professional Training & Coaching
Experience
Publix Super Markets  May 2014 - Present
Florida Department of Law Enforcement  March 2011 - Present
Publix Super Markets  April 2011 - May 2014
Capital Lanes Bowling Center   September 2009 - March 2011
Florida Department of Law Enforcement  March 2008 - March 2011
Florida State Hospital Print Shop & Mail Room   January 2006 - March 2008
Florida State Hospital Unit 24   March 2002 - January 2006
Sykes Enterprises Incorporated  February 2001 - January 2002
Sykes Enterprises Incorporated  December 2000 - February 2001
Big K-Mart of Marianna   March 2000 - December 2000

Skills
Working knowledge of..., Knowledge of letter and..., Ability to type...., Ability to communicate..., Ability to follow..., bility to multi-task in..., Ability to read and..., Ability to answer a..., Some knowledge of..., knowledge of the LIMS..., Working knowledge of..., Ability to file and..., Knowledge of chain of..., Knowledge of the..., Knowledge of the web..., Ability to supervise..., Customer Service, Outlook, Inventory Management, Microsoft Excel, Management, Analysis, Microsoft Word, Research, Software Documentation, Training, Time Management, Data Entry, Policy, Troubleshooting

Education
Brevard Community College   1994 — 1995
Computer Graphics

Cocoa High School   1990 — 1994
Diploma

Curtis Weeks Curtis Weeks Little Rock, Arkansas Area Details
Curtis Weeks's SYKES Enterprises, Incorporated Experience March 2008 - January 2012
Job Web Developer at Lafferty Equipment
Industry Information Technology and Services
Experience
Lafferty Equipment Manufacturing, Inc.   February 2013 - Present
Lafferty Equipment Manufacturing, Inc.   November 2014 - Present
Jabbtech LLC   January 2009 - April 2015
SYKES Enterprises, Incorporated   March 2008 - January 2012
Sykes  May 2005 - March 2008

Skills
Networking, CRM, Web Development, CSS, PHP, Telecommunications, Web Design, Drupal, Web Applications, Python, Network Administration, Apache, MySQL, System Administration, Management, jQuery, Databases, Customer Service, Server Administration, Computer Hardware, Technical Support, Disaster Recovery, Git

Education
Arkansas State University
International Business

Tommie Goad Tommie Goad Oklahoma City, Oklahoma Area Details
Tommie Goad's SYKES Enterprises, Incorporated Experience March 1999 - January 2004
Job Web Development Manager at Chickasaw Nation
Industry Information Technology and Services
Experience
Chickasaw Nation  June 2013 - Present
Chickasaw Nation  September 2012 - June 2013
Chickasaw Nation  November 2006 - October 2012
Oklahoma Army National Guard  November 1997 - July 2011
Interactive Response Technologies, (IRT)   August 2005 - November 2006
Pontotoc Technology Center  September 2004 - August 2005
Blockbuster Video  January 2004 - September 2004
Sykes Enterprises Incorporated  March 1999 - January 2004

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, English, Photoshop, Windows, Outlook, Teaching, Budget, C++, HTML, C, Public Speaking, Java, Editing, Strategic Planning, Negotiation, ASP, ASP.NET, jQuery, PHP, Microsoft SQL Server, SQL, Management, Account Management, C#, System Administration, SharePoint, MS Project, Leadership, Web Design, Databases, Web Development, Troubleshooting, CSS, Microsoft Project, Budgets

Education
East Central University   2010 — 2011
MSHR, Human Resource Management

East Central University   1995 — 2006
Bachelor's of Science, Business Administration with Management Information Systems concentration

Tim Edgar Tim Edgar Sterling, Colorado Details
Tim Edgar's SYKES Enterprises, Incorporated Experience 1991 - 2002
Job Financial Representative at Northwestern Mutual
Industry Financial Services
Experience
Northwestern Mutual  May 2013 - Present
CSU Extension   May 2010 - April 2013
Morgan Community College Foundation   June 2009 - January 2010
Fort Morgan Small Business Development Center   July 2008 - June 2009
Logan County Chamber of Commerce   February 2002 - June 2008
Colorado Chamber of Commerce Executives   2007 - 2008
Sykes  January 1993 - January 2002
Sykes Enterprises Incorporated  1991 - 2002

Education
Regis University   1993 — 1995
BSBA, Business

Northeastern Junior College   1991 — 1995
AGS, AA, certificate, business, general, aviation

CLTC designation training

CLTC designation training

CLTC designation training

DONALD COPELAND, PI, ACE, AME DONALD COPELAND, PI, ACE, AME Myrtle Beach, South Carolina Area Details
DONALD COPELAND, PI, ACE, AME's SYKES Enterprises, Incorporated Experience January 1994 - January 1994
Job Forensic Sales / Examiner
Industry Management Consulting
Experience
Digital & Cyber Forensics, LLC   Principal & Forensic ExaminerPolice OfficerGordonsville Police Dept.June 2012 - August 2015
Digital & Cyber Forensics LLC Myrtle Beach SC   2015 - 2015
Turner Vaught   2015 - 2015
Turner Vaught   2015 - 2015
Powell's   May 2008 - December 2008
Trivett's / Ashley Furniture Homestore   October 2001 - 2007
ESG Consulting  January 1998 - January 2000
IntelliSys Technology Corporation   January 1995 - January 1998
Sykes Enterprises Incorporated  January 1994 - January 1994
US Navy  January 1992 - January 1994

Skills
Security, Integration, Leadership, Project Management, Strategic Planning, Business Process, Business Analysis, Enterprise Software, Budgets, Information Technology, Operations Management, Data Center, Human Resources, Team Building, Training, Management, Inventory Management, CRM, Customer Service, New Business Development, Sales, Account Management, Marketing Strategy, Sales Management, Public Speaking

Education
Roger Williams University   2012 — 2014
Bachelor's Degree, Technology Leadership and Management, 3.8

AccessData   2012 — 2013
Cetified Examiner; ACE & AME

British Computer Society

Roger Williams University   2012 — 2015
Bachelor’s Degree, Minor: Digital Forensics

Andrew Chesnutt Andrew Chesnutt Buffalo/Niagara, New York Area Details
Andrew Chesnutt's SYKES Enterprises, Incorporated Experience October 2006 - June 2013
Job Instructional Designer at SelfEmployed
Industry E-Learning
Experience
Self-Employed  June 2014 - Present
Fresenius Kabi  September 2013 - December 2013
Sykes Enterprises, Incorporated   October 2006 - June 2013

Skills
Workforce Management, Performance Metrics, Customer Satisfaction, Transition Management, Avaya, Soft Skills, Project Management, Outsourcing Management, IVR, Leadership Development, Call Center..., SharePoint, Performance Management, CRM, Operational Excellence, Call Center Development, Vendor Management, Contact Center..., Contact Center..., Team Building, Employee Relations, Change Management, Training Needs Analysis, Global Operations, Service Level Agreements, ACD, Call Centers, Process Improvement, E-Learning, Team Leadership, Sla, Operations Management, Offshoring, Organizational..., Telemarketing, Training Delivery, Business Analysis, Training Programme..., Training Facilitation, Strategy, Instructor-led Training, Camtasia, Development, Learning Management, Train the Trainer, WebEx, Performance Consulting, Management, Needs Analysis, Learning Management...

Education
State University of New York Empire State College   2010 — 2015
Bachelor of Arts (B.A.), Philosophy and Religious Studies, 3.0

Erie Community College   1995 — 1997
Associate of Science (A.S.), Electrical Engineering Technologies/Technicians, 3.0

Micky Peterson, CIA, CISA, PMP, CRISC Micky Peterson, CIA, CISA, PMP, CRISC Tampa/St. Petersburg, Florida Area Details
Micky Peterson, CIA, CISA, PMP, CRISC's SYKES Enterprises, Incorporated Experience November 2005 - June 2011
Job IT Risk Analysis, Senior Vice President at Citi
Industry Financial Services
Experience
Citi  June 2014 - Present
Citi  May 2012 - June 2014
PwC  June 2011 - April 2012
Sykes Enterprises, Incorporated   November 2005 - June 2011
CGI-AMS  June 2004 - November 2005
Cott Beverages  September 2003 - June 2004
Tropical Sportswear Int'l  June 2002 - September 2003
JM Family Enterprises  June 1998 - June 2002

Skills
SDLC, Solution Design, SOX, Compliance, Internal Audit, Project Management, Sarbanes-Oxley Act, Process Improvement, Risk Management, Internal Controls, Training, Auditing, Outsourcing, IT Audit, Project Planning, Solution Architecture, Business Analysis, Management, PMP, Disaster Recovery, Software Development..., Accounting System, CISA, Software Documentation, Business Continuity..., Team Building

Education
Western Carolina University   2004 — 2008
Masters of Project Management, Project Management

University of South Florida   1996 — 1998
Master of Science, Economics

Florida State University   1992 — 1996
Bachelor's degree, Economics

Adrian Ray Adrian Ray Lansing, Michigan Details
Adrian Ray's SYKES Enterprises, Incorporated Experience October 2014 - 2015
Job Customer Product Support Representative at Concentrix
Industry Higher Education
Experience
Concentrix  April 2015 - Present
Home  June 2011 - Present
Sykes Enterprises, Incorporated   October 2014 - 2015

Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Research, Social Media, Teamwork, Public Speaking, Community Outreach, Cpr Certified, Data Analysis, Data Entry, Fundraising, Healthcare, Higher Education, Nonprofits, Outlook, Spanish, Time Management, Teaching, CPR Certified

Education
Lansing Community College   2010 — 2015

Kathy Kayton Kathy Kayton Tampa, Florida Details
Kathy Kayton's SYKES Enterprises, Incorporated Experience November 2005 - March 2006
Job Senior Manager, Sunera
Industry Information Technology and Services
Experience
Sunera LLC  April 2015 - Present
Blue Cross Blue Shield of Louisiana  September 2012 - March 2015
Raymond James Financial Inc.  October 2011 - August 2012
Blue Cross Blue Shield of Louisiana  September 2010 - October 2011
First Advantage Corporation  March 2006 - March 2010
SYKES Enterprises, Incorporated   November 2005 - March 2006
CP Ships / KPMG   November 2004 - November 2005

Skills
Visio, Business Process..., Governance, SDLC, Risk Management, IT Audit, Management, Sarbanes-Oxley Act, Software Documentation, Analysis, Internal Audit, Risk Assessment, Auditing, Business Process, IT Management, IT Operations, Program Management, Quality Assurance, Information Technology, Information Security, MS Project, Project Management, PCI DSS, Financial Reporting, Change Management, Internal Controls, CRM, Enterprise Risk..., Project Planning, Requirements Gathering, Affordable Care Act, Agile Methodologies, Agile Project Management, Agile & Waterfall..., Records Management, Information Management, Process Improvement, Business Analysis

Education
University of South Florida
Bachelors, Business Communications

Villanova University
Pursuing Masters certificate, Project Management

Doug Freeman, SPHR Doug Freeman, SPHR Tampa/St. Petersburg, Florida Area Details
Doug Freeman, SPHR's SYKES Enterprises, Incorporated Experience 2000 - 2001
Job HR Director at HPH Hospice
Industry Hospital & Health Care
Experience
HPH Hospice  2001 - Present
Sykes Enterprises, Incorporated   2000 - 2001
St. Petersburg General Hospital  1992 - 2000
St. Petersburg General Hospital  1991 - 1992
Humana Health Care  1990 - 1991
US Army  1984 - 1987

Skills
Employee Relations, Employee Benefits, HRIS, Non-profits, Personnel Management, Onboarding, Human Resources, Performance Management, FMLA, Benefits Administration, Healthcare, Recruiting, Workers Compensation, Strategic Planning, Coaching, HR Policies, Healthcare Management, New Hire Orientations, Talent Acquisition, Employment Law, SPHR, EEOC, Payroll, Employee Handbooks, Health Insurance, Legal Compliance, Progressive Discipline, Policy, Workforce Planning, Temporary Placement, Deferred Compensation, Management, Succession Planning, College Recruiting, Compensation & Benefit, Affirmative Action, Hiring, Applicant Tracking..., Nonprofits, Interviews, Employee Engagement, Labor Relations

Education
Florida Atlantic University
Bachelor, Health Services Administration

University of South Florida

Leilani Olsen Leilani Olsen Greater Denver Area Details
Leilani Olsen's SYKES Enterprises, Incorporated Experience March 1988 - May 1995
Job Graphic Designer
Industry Graphic Design
Experience
Washington Park Profile   April 2013 - Present
Gingerleaf Creative   September 1996 - Present
DLS Group   May 1995 - September 1996
Sykes Enterprises, Incorporated   March 1988 - May 1995

Skills
Graphic Design, Web Design, Photoshop, Illustrator, Graphics, Dreamweaver, Brochures, Corel Draw, Logo Design, Collateral, PowerPoint, Business Cards, Web Graphics, User Interface Design, Adobe Creative Suite, Technical Illustration, Adobe Acrobat, HTML, Information Architecture, Multimedia, QuarkXPress, Creative Direction, Packaging, Typography, Flash, Art, Storyboarding, Illustration, InDesign, Animation, Art Direction, Photography, Branding & Identity, Flyers, Visual Communication, Banners, Vector Illustration, Adobe Fireworks, Video Editing, Flash Animation, Email Marketing, SEO, Posters

Education
Oklahoma Christian University
BS, Computer Science

Heather Mosenteen Heather Mosenteen Greater Denver Area Details
Heather Mosenteen's SYKES Enterprises, Incorporated Experience 2007 - Present
Job Global Program Manager at Sykes Enterprises
Industry Outsourcing/Offshoring
Experience
Sykes Enterprises Incorporated  2007 - Present
Sykes  August 1993 - Present
Sykes  July 2007 - June 2008
Sykes  February 2007 - July 2007
Sykes  April 2005 - February 2007
Sykes  December 1997 - April 2005

Skills
BPO, Call Center, Customer Satisfaction, Process Improvement, Service Delivery, Program Management, Leadership Development, Call Centers, Coaching, Vendor Management, Outsourcing, Workforce Management, Contact Centers, Customer Experience, Leadership

Education
Northeastern Junior College   1991 — 1993
AAS Degree

Greg Cullison Greg Cullison Tampa/St. Petersburg, Florida Area Details
Greg Cullison's SYKES Enterprises, Incorporated Experience May 2004 - August 2010
Job Human Resources Executive with Global Experience
Industry Human Resources
Experience
WellCare Health Plans, Inc.   August 2010 - Present
Sykes Enterprises, Incorporated   May 2004 - August 2010
Sweetbay Supermarket  October 1998 - May 2004

Education
Saint Leo University
Bachelor of Arts, Business Administration

René Lafferty - MBA, SPHR René Lafferty - MBA, SPHR Bismarck, North Dakota Area Details
René Lafferty - MBA, SPHR's SYKES Enterprises, Incorporated Experience August 2008 - May 2013
Job
Industry Information Technology and Services
Experience
Sutherland Global Services  October 2013 - Present
Sykes Enterprises, Incorporated   August 2008 - May 2013
Sykes Enterprises, Incorporated   April 2004 - August 2008
Sykes Enterprises, Incorporated   November 2000 - March 2004
Sykes Enterprises, Incorporated   December 1997 - November 2000
Sykes Enterprises, Incorporated   April 1997 - December 1997
Marriott Management Services  1992 - 1996

Skills
Succession Planning, Talent Acquisition, Performance Management, Employee Relations, Talent Management, Onboarding, Management, Human Resources, Job Descriptions, Vendor Management, Labor Relations, Business Strategy, Management Consulting, Strategic Planning, Operations Management, Management Development, Business Analysis, Quality Management, Customer Service, Strategic Policy..., Budget Process, Budget Forecasts, HR Consulting, Consulting, Strategic Consulting, Project Management, Project Planning, Leadership, Temporary Placement, New Hire Orientations

Education
The University of North Dakota   1999 — 2005
Master of Business Administration, Business Administration and Management, General

Central Washington University   1981 — 1986
Bachelor of Science (B.S.), Accounting

John Ramdeen CPA, MST John Ramdeen CPA, MST Tampa/St. Petersburg, Florida Area Details
John Ramdeen CPA, MST's SYKES Enterprises, Incorporated Experience November 2005 - June 2008
Job International Tax Director
Industry Consumer Services
Experience
Ogle International Tax Advisors   July 2012 - Present
PODS Enterprises, Incorporated   June 2008 - July 2012
Sykes Enterprises, Incorporated   November 2005 - June 2008
Tech Data Corporation  April 1998 - November 2005
Raymond James Financial  November 1995 - April 1998

Skills
RIA, BNA, MS Office, OneSource, CCH, Verticent, Lawson General Ledger, Best FAS, Hyperion Financial..., Khalix, Tax Dimensions, MS Dynamics AX, Atlas, Citrix, Platinum, Computron

Education
Florida Atlantic University   2011 — 2012
Masters, Taxation

University of South Florida   1995 — 2000
Bachelor's degree, Accounting and Finance

Dutchess Community College   1987 — 1992
Associate of Science (A.S.), Business Administration and Management, General

Keith Gibson Keith Gibson Tampa/St. Petersburg, Florida Area Details
Keith Gibson's SYKES Enterprises, Incorporated Experience September 1997 - February 1999
Job CEO at Knowledge Accelerators
Industry Computer Software
Experience
Knowledge Accelerators  February 2002 - Present
KnowledgeView   March 1998 - January 2002
Sykes Enterprises Incorporated  September 1997 - February 1999
KPMG US  1993 - 1997
IBM  1980 - 1993

Skills
MS Office Suite, Knowledge Management, Development of Training..., Desktop Support, Training, Microsoft Office, Technical Support, Change Management, Enterprise Software, Leadership, Management, Call Centers, Process Improvement, Call Center, Project Management, Team Leadership, Vendor Management, SaaS

Education
Advanced Business Institute- IBM   1983 — 1990

Clemson University   1976 — 1980
Bachelor of Science (BS), Industrial Engineering

Chris Sundberg Chris Sundberg Fort Collins, Colorado Area Details
Chris Sundberg's SYKES Enterprises, Incorporated Experience 1996 - 1999
Job Application Engineer at Woodward
Industry Computer Software
Experience
Woodward  March 2011 - Present
Woodward  October 2008 - April 2011
MotoTron  July 2005 - September 2008
Mercury Marine  2005 - 2008
VisionTek  September 1999 - July 2005
Visiontek  1999 - 2005
Sykes  June 1996 - August 1999
Sykes (currently SDL Int'l) - Boulder   1996 - 1999
Sykes Enterprises, Incorporated   1996 - 1999

Skills
Software Development, C, SDLC, Systems Engineering, Electrical Engineering, Six Sigma, Embedded Systems, Automation, Testing, Engineering, C#, Engineering Management, Continuous Improvement, Product Development, Information Assurance, CyberSecurity, Industrial Control..., Modbus, HMI Configuration, Control Networks, Public Address..., Matlab, Embedded Software, Software Engineering, Root Cause Analysis

Education
University of Northern Colorado   1992 — 1996
BS, Computer Information Systems

Derek Rieger Derek Rieger Greater New York City Area Details
Derek Rieger's SYKES Enterprises, Incorporated Experience August 2007 - November 2012
Job Associate General Counsel, kgb, Inc. and Conduit Global
Industry Law Practice
Experience
kgb  September 2014 - Present
Conduit Global  September 2014 - Present
hibu  November 2012 - August 2014
Sykes Enterprises, Incorporated   August 2007 - November 2012

Skills
Corporate Law, Legal Writing, Legal Research, Contract Negotiation, Intellectual Property, Licensing, SEC filings, Outsourcing, Software Licensing, Data Privacy, Corporate Governance, Legal Assistance, Employment Law, Legal Advice, Data Protection, SaaS, PCI DSS, Safe Harbor, Online Advertising, Risk Management, Information Security, IT Security Policies, Corporate Internal..., Regulatory Analysis, Privacy Law

Education
Widener University School of Law   2004 — 2007
J.D., Corporate/Business Law

Università degli Studi di Roma 'La Sapienza'   2006 — 2006

Villanova University   1999 — 2003

Ann Fuller Ann Fuller Tampa/St. Petersburg, Florida Area Details
Ann Fuller's SYKES Enterprises, Incorporated Experience 2000 - Present
Job Global IT Change Manager at Sykes
Industry Information Technology and Services
Experience
Sykes  February 2001 - Present
Sykes Enterprises, Incorporated   2000 - Present

Skills
ITIL, Active Directory, Contact Centers, Outsourcing, Call Center, IT Service Management, BPO, IT Operations, Windows Server, IT Management, VMware, Servers, Workforce Management, Disaster Recovery, Microsoft Exchange, Avaya, Technical Support, Security, Network Security

Education
University of Oklahoma - Price College of Business   1996 — 1999
Bachelor of Business Adminstration, Management Information Systems

David Gresko David Gresko Tampa/St. Petersburg, Florida Area Details
David Gresko's SYKES Enterprises, Incorporated Experience June 2001 - May 2005
Job Consultant
Industry Information Technology and Services
Experience
Self Employed  July 2006 - Present
Granite Services  May 2005 - June 2006
Sykes Enterprises, Incorporated   June 2001 - May 2005
Tech Data  March 2000 - May 2001
North Star Recycling   May 1994 - March 1997
North Star Recycling   April 1987 - May 1994
North Star Recycling   August 1984 - April 1987

Education
University of Tampa - John H. Sykes College of Business   1998 — 2000
Master of Business Administration (MBA), Finance

University of Arizona   1980 — 1984
BS Mining Eng, Mining Engineering

Roxanne Lowery-King Roxanne Lowery-King Lakeland, Florida Area Details
Roxanne Lowery-King's SYKES Enterprises, Incorporated Experience August 2006 - Present
Job Application Support Specialist at Sykes Enterprises, Inc.
Industry Information Technology and Services
Experience
Sykes Enterprises, Inc.   August 2015 - Present
Sykes Enterprises, Incorporated   August 2006 - Present
Bear Paw International   April 2002 - April 2006
Rockwell Collins  August 1988 - April 2002

Skills
Office 365, SharePoint..., Yammer, Technical Support, Troubleshooting, Windows Server, Active Directory, System Administration, Powershell, Windows 7, Windows 8, IT Service Management, Software Documentation, IT Operations, Help Desk Support, Vendor Management, Call Centers, Switches, Servers, VPN, Blackberry Enterprise..., DHCP, DNS, Network Security, Cisco Technologies, Network Administration, Microsoft Exchange, BMC Remedy, LAN-WAN, Citrix, Computer Hardware, Group Policy, VMware, TCP/IP, Routers, Incident Management, WSUS, Symantec Backup, Disaster Recovery, Office 2016, Office 2013, Cisco Call Manager, LifeSize Video..., Symantec Endpoint..., Skype, Cisco IP Telephony..., Call Center

Education
Rollins College   1996 — 2001
BS, Telecommunications

Eau Gallie High School   1982 — 1985
High School Diploma, English Language and Literature, General

Peg Chappars Peg Chappars Tampa/St. Petersburg, Florida Area Details
Peg Chappars's SYKES Enterprises, Incorporated Experience November 2005 - Present
Job Mgr, Corporate IT Technology Solutions Support at Sykes Enterprises, Inc
Industry Outsourcing/Offshoring
Experience
Sykes Enterprises, Incorporated   November 2005 - Present
Girl Scouts of Santa Clara County  May 2000 - July 2004

Skills
Project Management, Call Centers, Help Desk Support, Troubleshooting, Technical Support, Outsourcing, Process Improvement, Vendor Management, Customer Experience, ITIL, Windows Server, Call Center, Active Directory, Disaster Recovery, Leadership, VMware, IT Management, BPO, Computer Hardware, IT Service Management, Servers, Windows 7, Management, CRM

Education
University of Minnesota-Twin Cities   1989 — 1992
BA, Geology

DePauw University   1986 — 1988
Geology, Choral Music

Ballard High School   1983 — 1986

Amanda Owen, SPHR, SHRM-SCP Amanda Owen, SPHR, SHRM-SCP Greater Denver Area Details
Amanda Owen, SPHR, SHRM-SCP's SYKES Enterprises, Incorporated Experience February 2015 - Present
Job Director, Global HR Compliance at Sykes Enterprises, Incorporated
Industry Consumer Services
Experience
Sykes Enterprises, Incorporated   February 2015 - Present
Sykes Enterprises Incorporated  June 2011 - February 2015
Sykes Enterprises Incorporated  July 2008 - June 2011
Sykes Enterprises Incorporated  May 2004 - July 2008
Sykes Enterprises Incorporated  July 2002 - May 2004
Sykes Enterprises Incorporated  December 2001 - July 2002
Sykes Enterprises Incorporated  September 1999 - December 2001
Sykes Enterprises Incorporated  September 1996 - September 1999
Sykes Enterprises Incorporated  February 1995 - September 1996
Builder's Square  1993 - 1995

Skills
Succession Planning, Performance Management, Employee Relations, Call Center, Employee Engagement, Human Resources, Strategic Planning, Compliance Testing, Americans with..., Workers Compensation, Call Centers, Recruiting, Behavioral Interviewing, Employee Benefits, Interviews, Training, HR Policies, Personnel Management, New Hire Orientations, Leadership, Hiring, Payroll, Policy, Management, Workforce Planning, Onboarding

Education
Northeastern Junior College

Michelle Worrall PHR Michelle Worrall PHR Tampa/St. Petersburg, Florida Area Details
Michelle Worrall PHR's SYKES Enterprises, Incorporated Experience 2008 - 2010
Job Compensation Analyst at All Children's Hospital Johns Hopkins Medicine
Industry Consumer Services
Experience
All Children's Hospital Johns Hopkins Medicine  2015 - Present
Voluntarily Away from Workforce to Attend Graduate School   2010 - 2015
SYKES Enterprises, Incorporated   2008 - 2010
Eckerd Youth Alternatives  2005 - 2007
AMERIGROUP FL   2003 - 2005
Busch Gardens  1999 - 2003

Skills
HRIS, Human Resources, Deferred Compensation, Project Management, Management, Personnel Management, Process Improvement, FMLA, Workforce Planning, Leadership Development, Leadership, Compensation Structures, Sales Compensation, Global Compensation, Compensation Strategies, Software Implementation, SAP Implementation, ERP Implementations, Executive Pay, Position Classification, Position Management, SEC Proxy Statement...

Education
The University of Tampa, Sykes College of Business   2012 — 2014
Master of Business Administration (MBA), Executive MBA Program

Oglethorpe University   1997 — 1999
Bachelor's degree, Organizational Management

Kim Byers Kim Byers Tampa/St. Petersburg, Florida Area Details
Kim Byers's SYKES Enterprises, Incorporated Experience July 2009 - March 2010
Job Compensation Analyst
Industry Human Resources
Experience
Sykes Enterprises, Incorporated   July 2009 - March 2010
Sykes Enterprises, Incorporated   September 2006 - June 2009
University of South Florida  December 2004 - September 2006
Cott Beverages USA  May 2004 - December 2004
Breed Technologies, Incorporated   August 2002 - June 2003
Rodda Construction, Incorporated   March 2001 - March 2002
IMC Phophates Company   December 2000 - March 2001
United Way of Central Florida  August 2000 - November 2000

Education
University of South Florida   2004 — 2005
Master of Business Administration

University of Florida - Warrington College of Business Administration   1996 — 2000
Bachelor of Science in Business Administration

Victor Sachar Victor Sachar Greater New York City Area Details
Victor Sachar's SYKES Enterprises, Incorporated Experience March 1989 - June 1995
Job Writer / Editor
Industry Computer Software
Experience
Critical Media  April 2012 - Present
IBM  July 1996 - March 2012
Indotronix International Corporation  May 1995 - July 1996
Sykes Enterprises Incorporated  March 1989 - June 1995

Skills
Web Design, Website Development, Social Media, Web Development, HTML, CSS, JavaScript, User Experience, Information Architecture, XML, SGML, DITA, Linux, Unix, Technical Writing, Team Leadership, Agile Methodologies, Software Documentation, Requirements Analysis, Software Engineering, Java, Software Development, Windows, Technical Communication, FrameMaker, Rational Team Concert, Technical Documentation, Content Management, Security, Visio, Software Project..., Leadership, SDLC, Usability Testing, User Interface, RoboHelp, Online Help, CMS, User Interface Design, Usability, SnagIt, Agile Project Management, User-centered Design, Adobe Acrobat, Human Computer..., Requirements Gathering, Manuals, Information Design

Education
State University of New York at New Paltz   1987 — 1989
Bachelor of Arts, English and Journalism

Brad Fischer Brad Fischer Tampa/St. Petersburg, Florida Area Details
Brad Fischer's SYKES Enterprises, Incorporated Experience 2005 - Present
Job VP and Associate General Counsel at Sykes Enterprises, Incorporated
Industry Law Practice
Experience
Sykes Enterprises, Incorporated   2005 - Present
Foley & Lardner LLP  1997 - 2005

Skills
Contract Negotiation, Outsourcing...

Education
Duke University School of Law   1991 — 1994
Juris Doctor (JD), Law

Penn State University   1987 — 1991
Bachelor of Science (BS) in Accounting with Highest Distinction, Accounting Major / Earned Honors in English

Lower Dauphin High School   1984 — 1987

Bob Dickey Bob Dickey Kansas City, Missouri Area Details
Bob Dickey's SYKES Enterprises, Incorporated Experience June 1989 - October 1994
Job Chief Executive Officer at Pharmacy First
Industry Pharmaceuticals
Experience
Pharmacy First   September 2013 - Present
Pharmacy First   December 2002 - September 2013
Intellisoft  May 2001 - December 2002
US Interactive  December 1999 - April 2001
Intellisoft  October 1994 - November 1999
Sykes Enterprises Incorporated  June 1989 - October 1994
Aventis  1989 - 1992
The Toro Company  1986 - 1989

Skills
Integration, Start-ups, Program Management, Business Analysis, Cloud Computing, Process Improvement, Project Management, Software, Business Development, Business Strategy, Healthcare, Product Management, Strategic Planning, Powerbuilder, SaaS, Software Development, E-commerce, Microsoft SQL Server, Cross-functional Team..., Solution Architecture, Data Warehousing, PowerBuilder, Oracle

Education
Golden Gate University   1988 — 1990
MBA, Management

Chapman University   1984 — 1987
BSCS, Information Technology/Computer Science

Kermit Millican Kermit Millican Oklahoma City, Oklahoma Area Details
Kermit Millican's SYKES Enterprises, Incorporated Experience October 2003 - March 2004
Job Senior Engineer, Disk Storage at Dell
Industry Information Technology and Services
Experience
Dell  September 2012 - Present
DELL COMPUTERS  November 2010 - Present
DELL COMPUTERS  June 2009 - Present
Dell  March 2006 - September 2012
DELL COMPUTERS  July 2007 - June 2009
DELL COMPUTERS  March 2006 - July 2007
TONKAWA/NATIVE LIGHTS CASINO   October 2002 - March 2006
KCR COMPUTERS   March 2004 - October 2004
SYKES ENTERPRISES INCORPORATED  October 2003 - March 2004
SYKES ENTERPRISES INCORPORATED  June 2003 - October 2003

Skills
VMware, Hyper-V, Dell Computers, VMware ESX, Servers, Storage, Microsoft Certified..., Active Directory, Virtualization, Microsoft Exchange, Windows Server, Computer Hardware, Troubleshooting, Networking, SAN, Disaster Recovery, Dell PowerEdge Servers, Hardware, Storage Area Networks, Citrix, Technical Support, Data Center, NAS, Cluster, DHCP, DNS, HP, Server Architecture, System Deployment, VDI, VMware Infrastructure, vSphere, Backup Exec, High Availability, Microsoft Technologies

Education
Oklahoma State University   2004 — 2007
Bachelors, Science; Computer Science

East Central University   2003 — 2004
Bachelors, Science; Computer Science

Eastern Oklahoma State College   2000 — 2002
Associate, Science; Computer Science

Ken Wombacher Ken Wombacher United States Details
Ken Wombacher's SYKES Enterprises, Incorporated Experience February 1994 - Present
Job Senior Director, Finance at Sykes Enterprises, Incorporated
Industry Telecommunications
Experience
Sykes Enterprises, Incorporated   February 1994 - Present

Skills
Workforce Management, Sarbanes-Oxley Act, Outsourcing, BPO, Forecasting, Call Centers, Financial Analysis, Accounting, Process Improvement, Managerial Finance, PeopleSoft, Business Process..., Leadership, Management, Vendor Management, Performance Management

Education
University of South Florida College of Arts and Sciences   1996 — 1998
Master's degree, Accounting

Fairfield University   1990 — 1993
BS, Accounting and Finance

Andrew Andersen Andrew Andersen Buffalo, New York Details
Andrew Andersen's SYKES Enterprises, Incorporated Experience 2002 - 2012
Job Business Consultant at HSBC Bank
Industry Computer Software
Experience
HSBC Bank  November 2012 - Present
Sykes Enterprises, Incorporated   2002 - 2012
Acme Electric Corp.  February 2001 - October 2001

Skills
Database Design, Systems Analysis, Unix Shell Scripting, SQL*Plus, Stored Procedures, Database Development, PL/SQL, Data Modeling, Relational Databases, Oracle SQL, Databases, SQL Server, SQL, Unix, Application Development, Visual Basic, Shell Scripting

Education
State University of New York College at Buffalo   1984 — 1987
Bachelor of Science, Information Systems Management

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