Sykes Inc
Industry: Business process outsourcing company
DescriptionSykes Enterprises, Incorporated is an American multinational corporation headquartered in Tampa, Florida. The company provides business process outsourcing services, IT consulting and IT-enabled services, such as technical support and customer service. Headquarters: Tampa, FL Revenue: 1.286 billion USD (2016) CEO: Charles E Sykes (Aug 2004–) Subsidiaries: Alpine Access, Inc., Clear Link Technologies, LLC,
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Sykes Inc Employees
Sykes Inc January 2010 - September 2010
Skills
Microsoft Office, Microsoft Word, Public Speaking, Hospitals, Cpr Certified, Healthcare, PowerPoint, Customer Service, Microsoft Excel, Outlook, Research, Critical Thinking, Teaching, Medical Terminology, Data Analysis, Teamwork, Radiology, Budgets, Medical Imaging, Windows, Patient Safety, Vital Signs, Community Outreach, C-arm, ARRT, Fluoroscopy, Radiologic Technology, Computed Radiography, Pediatric Radiology, PACS, X-ray, McKesson PACS, Musculoskeletal..., RIS, Angiography, Teleradiology, Phillips, Abdominal Imaging, Quality Patient Care, Digital X-ray, Digital Radiography, Interventional Radiology, Abdominal, Tomography, Meditech, DICOM, Allied Health, Direct Patient Care, Radiation Safety
Education
Elizabethtown Community and Technical College 2012 — 2014
Associate of applied science, Radiologic Technology/Science - Radiographer
Bluegrass Community and Technical College 2011 — 2012
Prerequisites
NTeSoft LLP October 2004 - Present
NTeSoft LLP October 2004 - Present
Online Automaction, Inc. March 2000 - October 2004
WinData LLC January 1998 - March 2000
Sykes Inc. January 1996 - January 1998
Skills
Expert in Microsoft..., Expert in PHP and ASP, Expert in SMTP, POP3,..., Work Well, Works well individually, Versed in Object..., Learn any Programming..., CSS3, HTML 5, Website Development, Linux Server - cPanel, SSH, Graphic Design in GIMP, Adobe Premiere Pro, HTML, JavaScript
Education
Bismarck State College 2002 — 2003
General Studies
Northwestern College 1993 — 1995
General Studies
Century High School 1991 — 1993
GED
Alorica October 2014 - Present
Alorica March 2014 - Present
Sitel February 2011 - December 2013
Sykes Inc January 2011 - February 2011
West Corporation January 2009 - January 2011
Sykes 2009 - 2011
West Corporation December 2006 - October 2008
ICT GROUP INC January 2006 - January 2008
Skills
Strategic Planning, Talent Acquisition, Recruiting, Talent Management, Onboarding, Customer Satisfaction, Outsourcing, Employee Training, Soft Skills, Coaching, Vendor Management, Telemarketing, Succession Planning, Team Management, Organizational..., Training Delivery, Training, Employee Engagement, Leadership Development, Instructional Design, Performance Management, Inbound Marketing, Process Improvement, Quality Assurance, Customer Experience, Operations Management, Call Center, Employee Relations, Customer Service, Human Resources, Workforce Management, Training Needs Analysis, BPO, Team Leadership, CRM, Leadership, Customer Retention, Analysis, Hiring, Performance Improvement, Sales, Management, Team Building, Program Management, Contact Centers, New Hire Orientations, Interviews, Call Centers
Education
Spokane Community College
Wabtec Passenger Transit June 2013 - Present
Electrolux Home Products November 2012 - Present
PFI/Honeywell Contract October 2011 - November 2012
Sykes Inc. April 2009 - September 2009
Greenville Technical College February 2008 - December 2008
The Reynolds and Reynolds Company August 2000 - March 2006
Unisys Corporation November 1998 - August 2000
Skills
Active Directory, Servers, DHCP, Technical Support, Hardware, Laptops, Printers, Switches, Wireless Networking, Microsoft Certified..., Networking, LAN-WAN, A+ Certified, System Administration, Blackberry, Computer Repair, Lotus Notes, Desktop Computers, Enterprise Software, Management
Education
Denmark Technical College 1988 — 1991
Associates - Computer Engineering, Computer Engineering, 3.5
Denmark Technical College 1988 — 1991
Associate of Science (A.S.), Computer Engineering
Lehigh Valley Health Network November 2014 - January 2015
Sykes inc March 2014 - October 2014
Target Corporation September 2011 - April 2014
Warner Benefits October 2012 - December 2013
Mobile Genius LLC July 2012 - August 2012
Kuhnsville Car Wash March 2006 - September 2011
Skills
Customer Service, Sales, Logistics, Cashiering, Retail, Merchandising, Visual Merchandising, Microsoft Office, Retail Sales, Time Management, Customer Satisfaction, Pricing, Vehicles, Data Entry, Microsoft Excel, CRM, Leadership, Social Media, Call Centers
Education
Bethlehem Area Vocational-Technical School 2013 — 2014
Certificate, Medical Terminology, A
Moravian College 2009 — 2011
Bachelor of Arts, Management; Marketing track
Three Way Broadcasting January 2010 - Present
Voicewerks January 2000 - Present
Self-employed June 1966 - Present
Sykes Inc. December 1998 - June 2004
KIZZ Broadcasting (multiple Owners) March 1994 - December 1998
Hoberg Communications September 1986 - September 1990
Reiten Television October 1984 - September 1986
Fuqua Broadcasting August 1982 - October 1984
Hoberg Communications February 1980 - August 1982
Meyer Broadcasting June 1978 - January 1980
Skills
Radio, Radio Host, Radio Broadcasting, Film, Recording, Music Production, Radio Advertising, Radio Promotions, Broadcast, Audio Editing, Advertising, Radio Producing, Voice Over, Radio Programming, Commercial Advertising,..., Sound, Radio Production, Public Speaking, Social Media
Education
WATI Wadena Area Technical Institue 1969 — 1971
Digital Design
North Dakota State University 1968 — 1971
General Pre Law, communications
Devils Lake Central HS, Devils Lake ND 1963 — 1967
Blue Cross Blue Shield of Minnesota 2002 - 2004
Sykes Inc 2000 - 2002
Empire Blue Cross Blue Shield 1996 - 1999
Texas Trade International 1991 - 1995
Skills
Computers, Typing, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Multi-line Phone, Ten Key, Fiber Optics, Networking, Data Entry, Spreadsheets, Databases, Claim
Education
Hibbing Community College-A Technical and Community College 2005 — 2013
AA, Liberal Arts and Sciences/Liberal Studies, 3.0
National Education Center 1989 — 1990
Certificate equivalent to AA, Computer Programming and Operations, 3.8
Wharton County Junior College 1988 — 1988
Computer Science, 3.0
Lamar Cons High School 1984 — 1987
Diploma, general studies, 3.0
Robert Half, Inc. 2011 - Present
Americana Hospitality February 2010 - Present
Sykes, Inc July 2011 - July 2012
Morehouse Engineering February 2011 - April 2011
Farm Family Insurance Agency January 2009 - December 2009
AT&T / Bell Laboratories June 1981 - October 2004
Skills
MS Excel and Access /..., PHP / Web Applications..., Project Management, Software Development, Access, Training, Engineering, SQL, Microsoft SQL Server, Databases, Business Analysis, JavaScript, XML, HTML, Requirements Analysis, Business Intelligence, Linux, C#, Testing, Unix
Education
Brookdale Community College, SCOPE Center 2005 — 2007
Microsoft Certified Solution Developer (MCSD), VB.Net Programming, Passed
Brookdale Community College 1991 — 1994
Associates in Applied Sciences, Automotive Technology, 3.88/4.00
Stanford University 1981 — 1982
Masters of Science, Operations Research Emgineering, 3.35/4.00
The Pennsylvania State University 1977 — 1981
Bachelors of Science, Engineering Science, 3.57/4.00
Sykes INC July 2008 - December 2012
Walmart June 2002 - August 2005
Skills
Technical Writing, Leadership
Education
Eastern Washington University 2008 — 2009
N/A, Biology/ Pre-Physical Therapy
Spokane Falls Community College 2005 — 2007
AAS, Microbiology
Washington State University 2001 — 2002
N/A, Zoology
Self Employed January 2015 - Present
Newforma November 2012 - January 2015
McKesson March 2012 - November 2012
Intelligent Imaging Innovations, Inc June 2006 - January 2012
Intelligent Imaging Innovations June 2004 - June 2006
Orus Information Services, Inc December 1999 - February 2002
XVT Software Inc May 1998 - December 1999
SYKES Inc February 1996 - May 1998
Skills
PHP, JavaScript, AJAX, SQL, HTML, jQuery, Zend Framework, Laravel, JIRA, MySQL, Linux, Agile Methodologies, Scrum, C, C++, Crucible, HTML + CSS, Software Development, XML, Databases, Web Applications, CSS, Confluence, Eclipse, CodeIgniter, Teaching, Mathematica, Matlab, Computational..., Applied Mathematics, Mathematical Analysis, Rollerblading
Education
University of Colorado Denver 2002 — 2004
MS, Computer Science
Metropolitan State College of Denver 1995 — 1998
BS, Computer Science
Metropolitan State College of Denver 1995 — 1998
BS, Applied Mathematics
yamamoto fb engineering September 2013 - November 2014
Fisher auto Parts September 2011 - January 2013
Sykes Inc August 2010 - August 2011
Skills
Microsoft Word, Customer Service, CAD, Microsoft Excel, Microsoft Office, Creo Parametric, SolidWorks, AutoCAD Mechanical, PTC Creo, PowerPoint, Inventory Management, Autodesk, Autodesk inventor, Teamwork, Project Planning, Customer Satisfaction, Outlook, Software Documentation, Research, Access, Process Scheduler, Windows
Education
Sullivan College of Technology and Design 2011 — 2013
associates, Mechanical Drafting and Mechanical Drafting CAD/CADD
nelson county area school of technology 2004 — 2006
certificate, Cad
Opportunity Partners December 2013 - Present
Opportunity Partners, Inc. May 2007 - December 2013
Entronix Inc. December 2002 - March 2007
Sykes Inc. October 2001 - December 2002
Skills
Project Management, IT Outsourcing, Security, Team Leadership, HIPAA, Hybrid Cloud, IT Infrastructure..., Mobile Device Management, SharePoint, Cloud Computing, Networking, Office 365, Software Design, Software Documentation, Databases, Technical Support, Microsoft Exchange, Network Administration, Program Management, Windows Azure, Windows, Mac, Active Directory, Windows Server, Servers, Leadership
Education
University of Minnesota-Duluth 1999 — 2002
B.S., Computer Science
Mesabi Range Community and Technical College 1996 — 1999
Associate of Arts, Associate of Science
MegaPath June 2013 - Present
self January 2003 - Present
kgb February 2012 - April 2013
IHOP January 2011 - January 2012
Sykes Inc January 2002 - January 2003
Skills
Troubleshooting, Technical Support, Software Documentation, Call Centers, Networking, Customer Service, Leadership, Databases, Operating Systems, Hardware, Photoshop, Customer Satisfaction, Microsoft Suites, Soft Skills, Social Media, Office Equipment..., Visual Arts, Windows & Mac operating..., PC building, Learning Quickly, Quick Thinker, Highly motivated...
Education
University of Phoenix 2008 — 2013
Bachelor's degree, Business Administration and Management, General, 3.1 GPA
SUNDEY Enterprise Inc January 2009 - Present
New Life Recovery Center Inc January 2011 - December 2013
SYKES Inc January 2008 - January 2010
Charter Communication’s Inc January 2002 - June 2005
Skills
Product Management, Fundraising, Management, Leadership, Non-profits, Start-ups, Organizational..., Policy, Team Leadership, Business Development, Human Resources, Marketing, Nonprofits, Sales, Budgets, Process Improvement
Education
Webster University
Master of Business Administration (MBA)
Eastern Kentucky University
BA, Business Management; Marketing; Organizational Marketing
Louisville Central Business Academy High
Diploma
TMI April 2014 - Present
James Free Jewelers December 2009 - April 2014
Bulova July 2008 - August 2009
UNI Computers February 2007 - May 2007
Kansas State University School of Veterinary Medicine June 2005 - January 2007
Sykes Inc. September 2003 - June 2004
Kansas State University Grounds Crew May 2003 - August 2003
Skills
Networking, Technical Support, Software, Customer Service, Microsoft Excel, Microsoft Office, PowerPoint, Outlook, Microsoft Word, Jewelry, Luxury Goods, Retail, Merchandising, Watches, Sales, Diamonds, Sales Management, Visual Merchandising, Inventory Management
Education
Washburn University 2014 — 2016
Computer and Information Sciences, General
Lititz Watch Technicum 2007 — 2009
WOSTEP Certificate, Watchmaking
Kansas State University 2000 — 2006
Computer Engineering and Mathematics
STT Enviro Corp (STT.V) March 2015 - Present
IMW Industries May 2014 - Present
Westport Innovations February 2011 - May 2014
Con-Space Communications (BC, Canada) February 2010 - February 2011
Wipro BPO June 2008 - February 2010
Sykes Inc March 2007 - June 2008
SAWO Inc March 2006 - March 2007
Lear Corporation June 2004 - March 2006
Lear Corporation November 2000 - June 2004
Lear Corporation June 1998 - October 2000
Skills
Quality System, Quality Assurance, Six Sigma, Lean Manufacturing, Quality Management, FMEA, ISO, Root Cause Analysis, Project Management, Process Improvement, Quality Auditing, Quality Control, Software Documentation, PPAP, ISO 14001, DMAIC, APQP, Kaizen, TS16949
Education
University of San Jose - Recoletos 2003 — 2004
Masters in Management, Business Administration, Management and Operations
University of San Carlos 1991 — 1996
Engineer, ECE
ASMS La Salle 1987 — 1990
Sole Proprietorship March 2009 - Present
Self -Employed November 2005 - Present
Tulsa Job Market 2015 - 2015
Tulsa Job Market 2015 - 2015
Robert Half Technology October 2013 - October 2013
Express Employment Professionals June 2011 - March 2013
MidWest Computers Inc May 2009 - June 2011
Ponca City Library August 2008 - June 2009
Sykes, Inc February 2007 - July 2008
Blue Star Casino February 2006 - February 2007
Skills
COBOLII, Visual C#, ADABAS, CICS, TSO, ISPF, PL/1, PL/SQL, Windows, Computer Hardware, Software Development, Access, Programming, Hardware, Databases, Software Installation, Customer Service, Help Desk Support, Strategic Planning, Training, Microsoft Office, Networking
Education
Northern Oklahoma College 2013 — 2016
Associate of Arts (AA), Computer Programming
Some College Electronics - Locklin Vo Tech 1999 — 2000
Certificate, Computer Science
eFolder June 2014 - Present
Connecting Point 2013 - 2014
IBM 2000 - 2011
IBM 1994 - 2000
Sykes Inc. 1993 - 1994
Skills
Security, Cloud Computing, Disaster Recovery, Servers, Active Directory, Solution Architecture, Enterprise Architecture, Data Center, IT Service Management, Network Security, Operating Systems, Network Administration, IT Strategy, Integration, Software Project..., Firewalls, PMP, Cisco Technologies, Information Security..., SaaS, TCP/IP, Project Management, Customer Engagement, Quality Control, Hyper-V, VMware Infrastructure, VMware ESX, VMware Server, Server Administration, Server Architecture, Windows Server, Apple OS, Apple Remote Desktop, Mac OS X Server, Subject Matter Experts, HIPPA HITECH, IT Management, System Deployment, Information Security, IT Operations, Network Architecture, Computer Security, Storage Area Networks, Managed Services, Leadership, Team Leadership, Management
Education
Colorado Christian University
AmeriGas Propane May 2006 - August 2012
Future Ford November 2005 - May 2006
Sykes Inc May 2002 - July 2005
True Value Hardware September 1998 - January 2002
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Photoshop, Editing, Negotiation, Java, SAP, ArcGIS, Problem Solving, Homebrewing, Training, Team Leadership
Education
American River College 2009 — 2013
Associate of Science (A.S.), Environmental Conservation
American River College 2007 — 2013
Associate of Science (A.S.), Environmental Science
Intrado November 2013 - Present
SunGard Availability Services January 2013 - November 2013
Front Range Community College May 2012 - January 2013
StarTek February 2007 - May 2011
Center Partners September 2002 - February 2007
Sykes Inc June 1998 - May 2002
Northeastern Junior College January 1999 - December 2000
Skills
Troubleshooting, Computer Hardware, XP, Networking, Cisco Technologies, Team Leadership, Customer Service, Windows, Virtualization, Customer Satisfaction, Linux, Technical Support
Education
Front Range Community College 2011 — 2012
Computer Information Systems, Cisco
Westwood College of Technology 2010 — 2011
Started Bachelors degree but persued other education, Computer Forensics
Northeastern Junior College 1998 — 2001
Associate of Science, Computer Science
TDB Communications August 2010 - Present
Hy Vee June 2009 - July 2010
Florence Manufacturing Company March 2006 - April 2009
Alorica, Inc May 2007 - March 2009
Sykes, Inc August 2001 - May 2007
Skills
Training, Customer Service, Team Building, Recruiting, Microsoft Excel, Project Management, Sales, Outlook, Management, Team Leadership, Microsoft Office, Networking, Leadership, PowerPoint, Microsoft Word, Human Resources, Employee Relations, Payroll, Marketing, Office Management, Event Management, Interviews, Software Documentation, Project Planning, Applicant Tracking..., Onboarding, Employee Benefits, New Hire Orientations, Benefits Administration, Temporary Placement, HRIS, Negotiation, Policy, Talent Acquisition
Education
University of Phoenix 2007 — 2010
Bachelor, Business Management
University of Phoenix
Bachelor, Science Business and Management
Sykes Inc April 2009 - Present
Marriott International Inc April 2009 - Present
First Washington State Bank May 2003 - January 2009
Education
Johnson & Wales University
Johnson & Wales University
B.S, International Business, Marketing Communication
Self Employed September 2008 - Present
The Shaw Group February 2010 - March 2012
Lowe's Home Improvement February 2009 - February 2010
Lee County School District August 2008 - January 2009
AmeriCorps September 2007 - August 2008
Sykes Inc. March 2004 - May 2006
Skills
Outlook, Customer Service, Word, Administration, Microsoft Office, Adobe Acrobat, Adobe Creative Suite, Photoshop, Photography, Dreamweaver, Web Design, Web Development, JavaScript, C++, Benefits Administration, Training, Construction, Microsoft Word, System Administration, Human Resources, Construction Safety
Education
Old Dominion University 2010 — 2012
Mountain Empire Community College 2006 — 2009
Associate of Applied Science, Computer Software Specialist
Sykes Inc. October 2005 - Present
Stellar Technology Inc 2012 - 2012
Education
Bryant and Stratton College-Amherst 2010 — 2014
Associates/BBA, Bachelors in Business Administration/ Human Resources
Halifax Media Group March 2011 - Present
Halifax Media Group March 2011 - Present
Sykes INC July 2007 - January 2010
IRT/ T June 2005 - March 2007
Skills
Editing, Social Media, Journalism, Newspaper, Photoshop, Copy Editing, Microsoft Office, Advertising, Public Relations, Blogging, InDesign, Photography, Online Advertising, Research, Graphic Design
Education
Liberty University 2012 — 2017
Charter Communications August 2010 - June 2011
Sykes Inc November 2008 - August 2010
Wesley Commons September 2002 - September 2007
Skills
Customer Service
Education
Greenwood High School
Diploma
Piedmont Technical College
True North Emergency Services March 2014 - Present
True North Inc. February 2014 - March 2014
Sykes, Inc August 2013 - September 2013
DSI Security August 2012 - February 2013
Church’s Chicken June 2012 - October 2012
McDonald’s October 2011 - June 2012
Covenant Place September 2010 - July 2011
McDonald’s May 2007 - September 2010
C.E. Murray High School January 2007 - May 2007
Fire Mountain Restaurant November 2004 - July 2006
Education
Central Carolina Technical College
Associates, Arts