Synergie - Contact
Address: 1001 Sherbrooke St E, Montreal, QC H2L 1L3, Canada Province: Québec Phone: +1 514-788-5000Place name: Category: : Website: : : : : Hours: : Category: Software company Suggest an editUnable to add this file. Please check that it is a valid photo. Unable to add this file. Please check that it is a valid photo. · Own this business?Add missing informationAdd business hours Unable to add this file. Please check that it is a valid photo. Add website Unable to add this file. Please check that it is a valid photo. Questions & answers Ask a questionBe the first to ask a question Add a photoThanks for sharing!Your photo will be posted publicly on Google.Contribute MoreDoneUpload public photos of Synergie Contact Posting publicly on the Web Write a review Reviews Be the first to review
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Synergie - Contact Employees
iWeb 2013 - Present
Self-Employed June 2012 - Present
Ellicom September 2011 - June 2012
BMO December 2007 - December 2011
PWGSC September 2009 - December 2009
Synergie - Contact June 2006 - June 2007
Skills
Technical Translation, French to English..., Spanish to English..., English to Spanish..., French, English, Spanish, Proofreading, Editing, Localization, Intercultural..., Language Services, Research, Teamwork, Copywriting, Teaching, Technical Writing, Trados, Multilingual, Foreign Languages, Literature, Manuals
Education
Concordia University 2007 — 2011
B.A, Specialization Traduction
National University or Agronomy Managua 1999 — 2002
Degree, Agronomy
Calasanz High School Managua 1994 — 1998
Sogema Technologies October 2013 - Present
Vircom April 2012 - June 2012
Prodentia Solutions inc. January 2010 - April 2012
Oralys inc. January 2009 - April 2009
Enero Solutions May 2008 - August 2008
Pratt & Whitney Canada September 2007 - December 2007
Synergie-Contact July 2006 - August 2007
Skills
C#, Design Patterns, SQL, UML, Visual Studio, Application Development, Databases, Software Development, 4D, Java, OOP, Oracle, Programming, Agile Methodologies, Testing, C, Eclipse, C++
Education
university of sherbrooke 2015 — 2016
Master's degree, Computer Software Engineering, master
University of Sherbrooke 2011 — 2014
Master's degree, Computer Software Engineering, D.E.S.S
Université du Québec à Montréal 2006 — 2009
Bachelor, Computer Science
University of Sherbrooke
Master's degree, Informatique & Génie logiciel, master
TC Transcontinental September 2013 - Present
TC Transcontinental January 2012 - September 2013
Colba.Net May 2008 - December 2011
Synergie-Contact April 2006 - May 2008
Skills
HTML, Customer Service, Active Directory, BMC Remedy, PHP, SQL, C++, C#, VB.NET, Microsoft Office, Windows, Mac OS
Education
Concordia University 2006 — 2007
Cégep Bois-de-Boulogne 2001 — 2004
DEC - Techniques de l'informatique, Réseautique
Charles River Laboratories May 2010 - August 2010
Lallemand Ethanol Technology September 2009 - December 2009
Centre de recherche et de développement sur les aliments January 2009 - April 2009
Centre de recherche et de développement sur les aliments May 2008 - August 2008
Synergie - Contact May 2007 - August 2007
Skills
Molecular Biology, Microsoft Office, Biotechnology, PCR, Research, Microsoft Excel, PowerPoint, Microsoft Word, Lifesciences, Biochemistry, qRT-PCR, 96-well plate assays, Affinity Purification, Molecular Genetics, GLP, Molecular Cloning, Recombinant protein..., Yeast, Bacterial Transformation, Western Blotting, Northern Blotting, Silver Staining, Radioactivity, Radioactive Waste..., Web-based Research, Mass Spectrometry, Protein Purification, qPCR
Education
Université de Montréal 2011 — 2013
Master's degree, Biochemistry, Molecular genetics
Université de Sherbrooke 2007 — 2010
Bachelor's degree, Biochemistry
Vanier College 2002 — 2004
College degree, Health science
Évangéline/LaDauversière 1997 — 2002
High School Diploma
Lanaudière Qualifié July 2014 - Present
Confidentiel January 2014 - July 2014
Bédard Ressources April 2013 - October 2013
Synergie - Contact March 2013 - April 2013
Carrefour Jeunesse Emploi Rivière-des-Prairies July 2012 - November 2012
Emploi-Québec January 2012 - April 2012
La Relance Outaouais February 2010 - January 2012
Skills
Non-profits, Microsoft Office, Public Speaking, Research, Social Media, Strategic Planning, Event Planning, Customer Service, Microsoft Excel, Public Relations, Community Outreach, Event Management, Microsoft Word, PowerPoint, Service client, Ressources humaines, Recrutement, Formation, Management
Education
Université du Québec à Montréal 2014 — 2017
Certificat, Gestion des ressources humaines et services
Université du Québec en Outaouais 2009 — 2012
Baccalauréat, Travail social, Dîplomé
Cégep régional de Lanaudière à l'Assomption 2006 — 2008
Diplôme d'études collégiales, Sciences humaines
SAIL Plein Air / SAIL Outdoors 2013 - 2013
Crites & Riddell Basics 2011 - 2013
Lyreco 2005 - 2012
Synergie-Contact 2004 - 2005
Sport Experts 2001 - 2003
Smart Set 2001 - 2003
Skills
Cold Calling, Customer Service, Situational Sales..., New Business Development, Customer Satisfaction, Problem Solving, Sales Growth, Teamwork, Respect, Passion to Succeed, Passion for Helping..., Microsoft Word, SAP, point force, Microsoft Excel, Team Leadership, Sales, Major Accounts, Sales Management, SPIN Selling, Account Management, Managed Print Services, Key Account Management, Sales Operations, Solution Selling, Sales Process, Selling, B2B, Forecasting, Sales Prospecting, Qualifying Prospects, Key Account Development, Salesforce.com, Customer Retention
Education
HEC Montréal
Training Customer Service
Formax Formation Motivation Inc
Sales Development
LaSalle Catholic Comprehensive High school 1997 — 2001
high school
Banque Laurentienne December 2014 - Present
Banque Laurentienne October 2013 - December 2014
Banque Laurentienne April 2013 - October 2013
Fido Solutions January 2013 - April 2013
Synergie - Contact May 2012 - December 2012
Groupe mode le Grenier March 2012 - May 2012
Collège Saint Charles Garnier June 2011 - August 2011
Skills
English, French, Change Management, Microsoft Office, Microsoft Excel, Coaching, Customer Service
Education
Université Laval 2008 — 2011
Baccalauréat, économique
Banque Nationale December 2014 - Present
Victrix November 2011 - December 2014
CGI March 2009 - November 2011
CGI June 2007 - March 2009
Synergie - Contact 2005 - 2007
Ozone Group 2004 - 2005
Education
2000 — 2004
Baccalauréat, Relations Industrielles
Université de Sherbrooke September 2013 - Present
Telus Mobility November 2011 - March 2012
Synergie contact September 2010 - June 2011
Voxdata 2010 - 2010
Bell Mobility August 2000 - March 2009
Skills
Leadership, Human Resources, Call Centers, Customer Experience, Telecommunications, Team Leadership, Wireless, Coaching, Customer Satisfaction, Team Management, Change Management, Workforce Management, Process Improvement, Performance Management, Project Management, Business Analysis, Customer Service, Management, Mobile Devices, Direct Sales, Centres d'appel, Expérience client, Leadership d'équipe, Télécommunications, Gestion d'équipe, Sans fil
Education
1990 — 2005
Baccalauréat, Biologie Médicale
Cégep de Saint-Laurent 1999 — 1999
AEC, Représentation Commerciale et technique
Cégep de Chicoutimi 1987 — 1990
DEC, Technologiste de laboratoire Médical
ACN September 2013 - Present
ACN May 2012 - September 2013
ACN November 2009 - May 2012
Synergie - Contact March 2009 - October 2009
Volt Technical Resources 2008 - 2009
Bishop's University 2005 - 2008
Parc Découverte Nature 2006 - 2007
Skills
Microsoft Office, Customer Service, Customer Satisfaction, Music Education, Teamwork, Coaching, Team Leadership, English, French, Microsoft Excel, Spanish, Project Management, Editing, Event Planning, Call Centers, Social Media, Microsoft Word, BABOK, Requirements Gathering, Requirements Elicitation, Workshop Facilitation, Stakeholder Analysis, Requirements Analysis, Education, Excel, Diligent, Responsibility, Music Theory, Problem Solving, Bilingual-French, Negotiation, Writing, Customer Relations, Customer Retention, Supervisory Skills, Confluence, Requirements Management, Visio, Document Drafting, Lotus Notes, Working With Children, Facilities Management
Education
McGill University 2013 — 2014
Bishop's University 2005 — 2008
BA, Honours Musical Theory and Composition, Minor Classical Languages
International College of Applied Linguistics 2004 — 2004
TEFL certificate
Champlain Regional College 2000 — 2002
D.E.C, Languages and Literature
Banque Nationale February 2012 - Present
Transat January 2011 - February 2012
Transat 2011 - 2011
Transat January 2010 - April 2010
Ericsson (Canada) January 2009 - August 2009
Electronic Arts (EA) April 2008 - April 2009
Hydro-Québec (stage de 4 mois) January 2007 - May 2007
Synergie Contact May 2006 - August 2006
Ministère des transports du Québec (stage) January 2005 - February 2005
Skills
Script Shell, JavaScript, Java, Twitter Bootstrap, Programmation, Gestion des opérations, Scripting, Python, C#, .NET, Certification ITIL v3..., Node.Js
Education
2005 — 2010
Génie, Technologie de l'Information
Cegep de Maisonneuve
NightKandi Entertainment November 2008 - Present
Pivotal Payments May 2013 - September 2014
Pivotal Payments March 2012 - May 2013
Pivotal Payments April 2008 - March 2012
Excel Honda October 2007 - March 2008
Synergie - Contact May 2007 - October 2007
CAA-Québec October 2006 - April 2007
Synergie - Contact April 2006 - September 2006
Télexperts Québecor April 2004 - April 2006
HBC April 2004 - April 2005
Skills
Project Management, Project Planning, Customer Service, Customer Relations, Team Leadership, Problem Solving, Team Building, Call Center, Planning, Teamwork, Process Improvement, Team Management, Troubleshooting, Change Management, Performance Management, Documentation, Customer Satisfaction, Event Management, Call Centers, Corporate Communications, Communication Skills, Moodle, E-Learning, E-learning..., Drupal, Knowledge Management, Knowledge Sharing, Knowledge Transfer, Knowledge Base, Knowledge Discovery, Product Knowledge, Knowledge Building, Knowledge Organization, Software Quality..., BPO, Subject Matter Experts, Software Documentation, Product Development, Product Management, RACI, Requirements Gathering, Requirements Analysis, Requirement..., Mobile Payments, Credit Cards, Payments, Knowledge Acquisition, Payment Gateways
Education
Concordia University
Bachelor of Commerce (B.Com.), Business Technology Management
Polyvalente Thomas-Albert 2000 — 2004
High School Degree, Diploma
Desjardins March 2013 - Present
Desjardins November 2010 - March 2013
Synergie - Contact July 2008 - October 2010
Fondation québécoise du cancer May 2007 - September 2007
Skills
Banking, Commercial Banking, Credit Analysis, Investments, Savings, Banque, Service client, Customer Service, Stratégie commerciale, Analyses
Education
Université du Québec à Montréal / UQAM 2012 — 2014
DESS, Finance, instruments financiers dérivés
2006 — 2009
BACCALAUREAT, ECONOMIE
Toutmarketing March 2013 - Present
Reservoirjobs November 2014 - Present
Ludis Media November 2013 - November 2014
travailleur autonome January 2011 - February 2013
US Jesco International, Ltd., Inc. June 2012 - November 2012
Brasseurs RJ - Brasserie McAuslan May 2010 - September 2010
Synergie - Contact September 2008 - August 2009
Bell January 2007 - September 2008
Skills
Google Analytics, Marketing Strategy, Blogging, Social Media, Marketing Communications, Web Marketing Strategy, Email Marketing, SEO, Advertising, Google Adwords, Inbound Marketing, Public Speaking, Viral Marketing, Blog Marketing, Marketing Research, Marketing Automation, WordPress, Inbound Lead Generation, Sales&Marketing, Marketing, Communication marketing, Stratégie marketing, Réseaux sociaux, Adwords Google, Publicité, Relations publiques
Education
Université de Sherbrooke
Bachelor's Degree, Marketing, Bachelor of Business Administration (B.B.A.)
Cx Contact October 2011 - Present
Synergie Contact Inc April 2010 - October 2011
Synergie - Contact March 2009 - April 2010
Teleperformance 2007 - 2008
BrasilCenter February 2005 - November 2005
CSU CardSystem SA August 2003 - December 2004
TIM Brasil April 1999 - July 2003
Skills
Call Center, Workforce Management, Project Planning, Coaching, Customer Experience, Call Centers, Telecommunications, Operations Management, DES, Entrepreneurship, Management, Team Management, Team Leadership, Contact Centers, Outsourcing, Leadership, Marketing, Project Management, Avaya, Customer Service
Education
Universidade Federal Rural de Pernambuco 2000 — 2001
Maitrise, Administration in Marketing- Customer Relationship
Ville de Montréal October 2010 - Present
360 Innovations July 2008 - September 2010
Synergie-Contact January 2008 - April 2008
Fido/Rogers July 2007 - December 2007
Aheeva Technology September 2006 - December 2007
Atelka inc. September 2006 - July 2007
Gemma Communications 2003 - 2003
Skills
Java, Oracle, Hibernate, SQL, Microsoft SQL Server, Eclipse, UML, Jasper Reports, C++, JUnit, Call Centers, LIMS, Analysis, Software Development, SOAP, Systems Analysis, Maven, Tomcat, Oracle SQL, Oracle 9i, Maximo, iReport, Jasper, Call Center, Aspect ACD, BIRT, JavaScript, Linux, Integration, CVS, MySQL, XML, Design Patterns, Agile Methodologies, Apache, JBoss Application Server, Websphere, JSP, SOA, Databases, Subversion, OOP, Oracle SQL Developer, Méthodes agiles
Education
Loyalist Certification Services 2014 — 2014
ITIL® Foundation Certificate in IT Service Management
Technologia 2010 — 2010
Gestion informatisée de projets avec MS-Project
Université du Québec à Montréal 2003 — 2006
Bachelor, Computer sciences - Software engineering
Lycée français Alexandre Dumas 1987 — 1996
Baccalauréat (ES) en sciences économiques et sociales, Economics and social sciences
Synergie-contact August 2008 - Present
Maroc Telecom January 2008 - August 2008
Maroc Telecom July 2004 - January 2008
Maroc Telecom September 2002 - July 2004
Maroc Telecom October 2000 - September 2002
Skills
Telecommunications, SAS, Business Intelligence, SPSS, CRM, Market Research, Team Management, Marketing, Marketing Strategy, SQL, Project Management, SAS E-Miner
Education
Université de Montréal - HEC Montréal 2013 — 2015
Master of Science (M.Sc.), Business Intelligence
Université de Montréal - HEC Montréal 2009 — 2011
Certificate, Marketing Management
Université des Sciences sociales (Toulouse I) 2003 — 2004
DESS, Marketing, Master
Université Hassan II Aïn Chock de Casablanca 1993 — 2000
Bachelor, Economie de l'Entreprise
Hydro-Québec February 2015 - Present
Ontel Consulting January 2005 - Present
Hydro-Québec August 2010 - February 2015
Synergie contact February 2009 - December 2009
Equinox Marketing Services July 2008 - February 2009
MPSC 2005 - 2007
Voxdata 1999 - 2005
Skills
Training, Management, Consulting, Project Planning, Workforce, Call Center, Team Management, Team Leadership, Performance Management, Telecommunications, Coaching, Process Improvement, Team Building, Customer Service, Change Management, BPO, Outsourcing, Marketing Strategy, Customer Satisfaction, Telemarketing, Business Process..., CRM, Call Centers, Leadership, Management Consulting, Strategic Planning, Analytics, Customer Experience, Marketing, Vendor Management, Centres d'appel, Leadership d'équipe, Télécommunications, Consulting en management, Gestion d'équipe, Planification..., Service client
Education
HEC Montréal 2010 — 2011
DESS
HEC Montréal 2002 — 2005
Bachelor
SBI Audiovisuel November 2011 - Present
J.D International 2008 - 2009
Synergie - Contact 2006 - 2007
IMX Records July 2001 - January 2006
Nexxlink Technologies 2000 - 2001
Couche Tard 1997 - 2000
Skills
Event Management, Entertainment, Music Industry, Music Production, Sound, Recording, Social Media, Microsoft Office
Education
Université du Québec à Montréal / UQAM 2004 — 2005
Certificat, Animation culturelle
TREBAS 1997 — 1998
A.E.C, Conception Sonore ass. ordinateur
Financial Sector October 2012 - Present
Northforge Innovations April 2012 - September 2012
Amdocs July 2011 - April 2012
Amdocs July 2007 - June 2011
Synergie - Contact August 2006 - July 2007
Skills
Java, Apache, Web Services, Linux, Oracle, Solaris, Spring, Unix, Groovy, Tomcat, JBoss Application Server, Unix Shell Scripting, PHP, HP-UX, Grails, SQL, JSP, Hibernate, Eclipse, Java Enterprise Edition, Scala, C, JBoss, Server Architecture, Optimization, HTML, MySQL, UML, Perl, J2EE, Subversion, REST, JavaScript, Maven, Servlets, XML, C++, AJAX, Agile, Ant, Sybase, Spring Integration, Performance Tuning, SQL Tuning, IntelliJ IDEA, ANTLR, Strace, TCP/IP, Play Framework, Agile Methodologies
Education
Concordia University 2009 — 2014
Master, Applied Computer Science
McGill University 2003 — 2006
B.Sc, Physiology/Computer Science
CN June 2014 - Present
CN October 2012 - June 2014
CN July 2011 - October 2012
ACN March 2011 - July 2011
Synergie - Contact April 2010 - March 2011
Synergie - Contact April 2008 - March 2010
Synergie - Contact May 2006 - April 2008
Skills
Call Center, Team Leadership, Telecommunications, Call Centers, Customer Satisfaction, Management, Customer Service, Customer Experience, Team Management, Business Strategy, Business Analysis, Change Management
Education
University of New Brunswick 2010 — 2012
MBA, MBA
Université du Québec à Montréal 2006 — 2009
Bachelor in Economics, Economics
Videotron September 2009 - Present
Desjardins April 2009 - September 2009
Synergie - Contact April 2007 - April 2009
Videotron March 2005 - April 2007
IGA Extra March 2004 - March 2005
Loblaws March 2001 - March 2004
Education
Université du Québec à Montréal 2011 — 2014
Cegep Vieux-Montreal 2008 — 2011
technician, marketing