Synoptek, LLC
Industry: IT service management company
DescriptionFounded: 1984 VP: Miguel Sanchez COO: John Frazier Vice president operations: Anthony Hardt (Delivery) Subsidiaries: Pay Per Cloud, Inc., Indusa Technical Corp.
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Synoptek, LLC Employees
Zendesk February 2015 - Present
Zendesk May 2014 - January 2015
Synoptek, LLC December 2013 - May 2014
FusionStorm July 2012 - December 2013
FusionStorm March 2011 - July 2012
FusionStorm September 2008 - November 2010
United States Marine Corps August 2000 - December 2004
Skills
Active Directory, System Administration, Cisco Call Manager, Cisco IOS, Blackberry Enterprise..., Linux, Windows Server 2003, Windows Server 2008, Windows 7, VMware ESX, TCP/IP, VPN, Microsoft Office, System Deployment, LogMeIn, Windows XP Professional, Windows 9x, Mac OS X, iPhone, Outlook, VMware Workstation, VoIP, WebEx, Postini, Wikis, Telephony, Group Policy, DNS administration, Documentation, Inventory Management, Remote Monitoring, Remote Support, Remote Access, Service Desk, Ticketing, OTRS, VMware Fusion, VMware Infrastructure, VMware Server, Symantec Endpoint..., Network Security, Norton Ghost, Android, MS-DOS, Lenovo, Blackberry, Ubuntu, NAS, VBScript, Autotask
Education
American River College 2009 — 2012
AS, CIS: Information Systems Security
American River College 2007 — 2010
AS, CIS: Computer Information Science Networking Management
Folsom Lake College 2005 — 2007
AA, General Education
Synoptek, LLC February 2014 - Present
Luded Inc January 2013 - February 2014
Sunny Cal June 2011 - February 2014
Zemarc Corporation January 2012 - November 2012
Agency for Student Health Research September 2011 - January 2012
Skills
Social Media Marketing, Email Marketing, Advertising, Sales, Marketing Communications, Marketing Strategy, SEO, Lead Generation, Sales Management, Social Media, Public Relations, Product Marketing, Team Leadership, Internal Communications, Logo Design, Marketing, B2B Marketing, Marketo, Constant Contact, Marketing Analytics, Google Analytics, WordPress, Marketing Research, Sales Presentations, Graphic Design, Event Planning, Corporate Communications, Image Editing, Online Marketing, Online Advertising, Brand Awareness, Digital Marketing, Brand Development, Strategic Planning, Sales Order Processing, Team-oriented, Technology, Photoshop, Event Management, Computer Proficiency, Market Research, Web Analytics, Corporate Branding, Integrated Marketing, Banners, Content Marketing, Market Planning, Web Marketing
Education
California State University San Marcos 2009 — 2013
Bachelor's degree, Communication, General
Synoptek, LLC August 2014 - Present
Catholic Health Initiatives November 2013 - July 2014
Microsoft June 2012 - November 2013
Statera April 2010 - June 2012
Remax International Inc. March 2009 - April 2010
University of Colorado at Denver September 2008 - April 2009
INS September 2007 - September 2008
BT INS September 2007 - September 2008
Lockton Companies of Colorado 2005 - 2007
IBM February 2005 - November 2005
Skills
SQL Server, Apple IOS Objective C, SharePoint 2010 MCTS, SQL Server 2008 MCTS, ITIL, Microsoft SQL Server, Microsoft Certified..., C#, ASP.NET, SharePoint, Microsoft Operational..., Windows Server, Microsoft Office..., Microsoft Technologies, SSRS, Servers, JavaScript, Databases, SQL, Troubleshooting, Active Directory, Operating Systems, IIS, Networking, Agile Methodologies, AJAX, Enterprise Architecture, Powershell, Windows, .NET, Cloud Computing, Hyper-V, System Deployment, T-SQL, TFS, Infrastructure, Solution Architecture, Virtualization, Software Development, Integration, Microsoft Exchange, WCF, Web Services, Hardware, SharePoint Designer, VMware, SSIS, Visual Studio, SharePoint Server
Education
Metropolitan State University of Denver 1999 — 2002
North High School 1991 — 1995
Diploma, General, 3.2
Horace Mann Middle School 1988 — 1990
Synoptek, LLC May 2014 - Present
Critigen July 2012 - May 2014
Critigen July 2012 - December 2012
Taczala Consulting, LLC. January 2012 - July 2012
Infocrossing, Inc. A Wipro Company July 2010 - December 2011
Infocrossing June 2009 - July 2010
Level 3 Communications July 1998 - December 2008
YES! Entertainment July 1996 - July 1998
Metropolitan Fiber Systems (MFS) January 1995 - July 1996
World Savings and Loan 1985 - 1987
Skills
Strategic Planning, Business Strategy, Business Management, Business Analysis, Cost Reduction, Process Improvement, Business Process..., Infrastructure Planning, Operations Management, Operational Planning, ITIL, IT Service Management, Service Design, Performance Improvement, IT Management, IT Operations, IT Governance, IT Outsourcing, Financial Management, Financial Reporting, P&L Management, Financial Control, Customer Relations, Vendor Management, Vendor Relations, Performance Metrics, Business Metrics, Procurement, Mentoring, Team Leadership, Team Building, Organizational Design, Organizational..., Oral Communications, Communication Written, Creative Problem Solving, Collaborative Leadership, Productivity Improvement, Customer Service, Management, Data Center, Service Delivery, Managed Services, Project Management, Networking, Change Management, Infrastructure, Integration, Outsourcing, Telecommunications
Education
Ohlone College 1985 — 1987
Business Management
Synoptek, LLC February 2014 - Present
Manson Construction Co. April 2010 - January 2014
Synoptek February 2006 - April 2010
Owyhee Plaza Hotel October 2001 - January 2006
Skills
Recruiting, Contract Management, Leadership, Staff Retention, Microsoft Office, ADP Payroll, HR Policies, Project Planning, Invoice Processing, Purchase Orders, Autotask, Timberline Accounting, Fun, Sage Abra HRMS, Journyx, Blue Service, Microsoft CRM, Vendor Management
Education
Boise State University 2000 — 2004
BBA, Business Management/Human Resources
The University of Texas at Austin 2012 — 2012
Professional Development Center, HRM Certificate Program
Synoptek, LLC May 2014 - Present
Critigen December 2013 - May 2014
Critigen 2010 - May 2014
Critigen 2009 - 2010
CH2M HILL 2007 - 2009
CH2M HILL 2004 - 2007
CH2M HILL 2001 - 2004
CH2M HILL 1999 - 2001
URS Corporation 1996 - 1999
Buyer Seller Interactive Software 1995 - 1996
Skills
Security, Project Management, Software Project..., Process Improvement, Budgets, Risk Management, Business Strategy, Contract Negotiation, Organizational..., Employee Relations, Employee Training, Program Management, Integration, SharePoint, Vendor Management, Strategic Planning, Project Planning, Team Leadership, Business Analysis, IT Management, Enterprise Software, Strategy, SaaS, Disaster Recovery, Operations Management, Virtualization, Solution Architecture, Cost Engineering, Management, Software Documentation, IT Service Management, Leadership, Troubleshooting, Analysis, Software Development, Outsourcing, Networking
Education
California Polytechnic State University-San Luis Obispo 1989 — 1995
BS, International Business
Synoptek, LLC May 2014 - Present
Critigen November 2012 - May 2014
Critigen 2009 - November 2012
CH2M HILL 2007 - 2009
CH2M HILL 2005 - 2007
Microsource, Inc 2004 - 2005
Lake Business Development 2002 - 2003
AMC Cancer Research Center 1999 - 2002
Skills
Citrix, Servers, VMware, Virtualization, Active Directory, VDI, SharePoint, Microsoft Exchange, Integration, Windows Server, Microsoft SQL Server, Microsoft Technologies, Powershell, System Deployment, Managed Services, Storage Architecture, EMC Storage, .NET, JavaScript, Perl, Shell Scripting, Apache, MySQL, Visual C#, Visual Basic, LINQ, Web Development, Windows software..., PHP, PHPNuke, Linux System..., Red Hat Linux, Microsoft Office..., Windows Sharepoint..., vSphere, Hyper-V, System Center Suite, Arcserve, Solarwinds, Information Technology, Software Development, Debian, Microcontrollers, Arduino, Enterprise IT..., Datacenter..., IIS, VMware ESX, Disaster Recovery, Data Center
Education
Metropolitan State University of Denver 2014 — 2016
Bachelor of Applied Science (B.A.Sc.), Computer Science
Red Rocks Community College 2002 — 2005
Associate of Arts and Sciences (AAS), Computer Information Systems
Synoptek, LLC December 2013 - Present
Micron May 2013 - August 2013
A Custom Design Company September 2012 - December 2012
Basalite July 2012 - September 2012
Dixon Container July 2012 - August 2012
St. Luke's Health System March 2012 - June 2012
St. Luke’s Hospital March 2012 - June 2012
Elks Rehab System 2012 - 2012
Boise State University June 2007 - September 2007
Skills
Microsoft Excel, Financial Calculations, Finance, Medical Terminology, ICD-9, Revenue Cycle, AS400 system, Epic Systems, Prism, Invision, Health Insurance, Charge Capture, Ten Key, Accounting, Accounts Receivable, Payroll, Medical Billing, Quicken
Education
Boise State University 2003 — 2012
Bachelor of Business Administration (BBA), Finance, General
Campbell Global April 2015 - Present
Structured Communication Systems July 2014 - March 2015
Synoptek, LLC May 2013 - May 2014
Synoptek, LLC December 2012 - May 2013
Creekside Computer Repair June 2011 - December 2012
IT Resources October 2011 - April 2012
Skills
IT Management, Windows Server, ITIL, Active Directory, Disaster Recovery, IT Service Management, IT Strategy, VMware, Servers, Virtualization, Integration, Network Administration
Education
Biola University 2009 — 2010
Psychology
Synoptek, LLC June 2014 - Present
Critigen January 2013 - Present
LeaderQuest January 2009 - January 2013
Video Professor February 2005 - November 2008
Peak Speed Communications October 2003 - January 2005
WisperTel January 2000 - September 2003
MTS Consulting February 1994 - December 2000
ICG Communications November 1985 - January 1994
Skills
Marketing technology..., Developing Market..., Marketing Strategy, Email Marketing, Marketing, Account Management, Tactics, Social Media, Sales, Product Development, Product Management, Direct Marketing, Lead Generation, Analysis, B2B, Budgets, Business Development, Business Planning, CRM, Call Centers, Cloud Computing, Consulting, Contract Negotiation, Customer Retention, Customer Service, Direct Mail, Direct Sales, Enterprise Software, Go-to-market Strategy, Leadership, Managed Services, Management, Marketing Communications, New Business Development, Operations Management, Pricing, Product Marketing, Public Relations, SEO, SaaS, Sales Management, Sales Operations, Sales Process, Salesforce.com, Selling, Social Media Marketing, Solution Selling, Start-ups, Strategic Partnerships, Strategic Planning
Education
University of Michigan
Business, Political Science and Psychology
Synoptek, LLC June 2013 - March 2014
Insight Global May 2012 - May 2013
Genesis 10 2011 - 2012
Experian Consumer Direct August 2004 - April 2010
Bank of America April 1999 - March 2004
Bank of America October 1994 - April 1999
Bank of America April 1991 - October 1994
Skills
Business Analysis, Customer Experience, Product Management, SQL, Project Management, SDLC, Business Requirements, Microsoft SQL Server, Team Leadership, Business Strategy, Analytics, Waterfall, Visio, Business Intelligence, Requirements Analysis, Vendor Management
Education
California State University-Fullerton 1988 — 1994
BA, Finance
Synoptek, LLC August 2013 - Present
FusionStorm May 2011 - Present
Expedia August 2010 - May 2011
McKesson October 2008 - March 2010
Health Net March 2006 - September 2008
DST Output August 2004 - March 2006
DST Output September 2002 - July 2004
DST Output April 1999 - September 2002
DST Output December 1998 - April 1999
Flightsafety Services December 1991 - November 1998
Skills
Data Center, System Administration, Incident Management, Change Management, ITIL Certified, ITIL v3 Foundations...
Education
University of Oklahoma 1996 — 2000
MBA
St. Cloud State University 1987 — 1990
B.S.
Synoptek, LLC May 2014 - May 2015
Critigen December 2012 - May 2014
Critigen June 2012 - December 2012
CaridianBCT May 2006 - December 2011
Fiserv Investment Support Services 2005 - 2006
Fiserv ISS 2004 - 2005
Skills
Call Center, ITIL, SLA, Incident Management, Change Management, Sla, ITIL Certified, Vendor Management, Help Desk Support, Service Desk, Service Delivery, Team Leadership, Information Technology, Software Documentation, Management, Technical Support, Call Centers, Strategy, Hardware, Cross-functional Team..., IT Management, IT Service Management, Troubleshooting, Program Management, Integration, Visio, BMC Remedy, Servers, SharePoint, Training, Problem Management, Process Improvement, VPN
Education
Regis University
Networking, Technology Management
Regis University
Networking, Technology Management
Synoptek, LLC June 2011 - Present
Synoptek January 2006 - June 2011
Advanced Health Systems 1975 - 1982
Skills
Management Consulting, Team Building, Mergers, Leadership, Start-ups, Business Analysis, IT Strategy, Mergers & Acquisitions, Cloud Computing, Software Project..., Business Process..., Product Management
Education
Iowa State University 1960 — 1964
BS Electrical Engineering, Biomedical Engineering and Computer Sciences
University of Minnesota-Twin Cities
EnerNOC December 2010 - Present
Synoptek, LLC July 2008 - December 2010
Synoptek March 2006 - July 2008
Skills
Cisco Technologies, Routers, Switches, Firewalls, Network Security, Network Administration, Cisco Call Manager, Cisco VoIP, Wireless Networking, VMware, F5 BigIP, Virtualization, Cisco UCS, VPN, DNS, Security, ITIL, Data Center, Servers, Windows Server, Active Directory, Microsoft Exchange, Troubleshooting, Riverbed
Education
Boise State University 2004 — 2005
Bachelor of Applied Science (B.A.Sc.), Networking and Telecommunications
College of Southern Idaho 2001 — 2004
A.A.S, Internet Technologies
College of Southern Idaho 2001 — 2004
A.A.S, Computer Support
Riskalyze December 2014 - Present
Clear Capital January 2014 - November 2014
Synoptek, LLC May 2013 - January 2014
Fundtech November 2011 - May 2013
BankServ 2006 - November 2011
Raleys 2001 - 2006
Unify, Inc. 1996 - 2001
Skills
Linux, Virtualization, Enterprise Architecture, SAN, System Administration, Unix, Web Services, Process Improvement, Web Applications, Training, Bash, Nagios, SQL, Tomcat, Windows, Oracle
Education
University of California, Davis 1988 — 1992
BS, Psychology with Math Emphasis
Synoptek, LLC July 2014 - Present
Critigen September 2009 - July 2014
CH2M HILL October 2007 - September 2009
MicroSource December 2001 - October 2007
Descent September 1998 - December 2001
Skills
Forecasting, SharePoint, Business Process..., Citrix, PeopleSoft, Business Analysis, Process Improvement, Project Accounting, Integration, Analysis
Education
North Dakota State University 1988 — 1995
Bachelor of Science, Corporate & Community Fitness
North Dakota State University 1988 — 1995
Bachelor of Science, Nutrition
Synoptek, LLC February 2014 - Present
Education
Heald College-Concord
Associate's degree, Networking with emphasis in Windows 2000
Heald College-Concord
Associate's degree, Computer/Information Technology
Guidance Software March 2014 - Present
Independent Contractor March 2012 - Present
Synoptek, LLC July 2013 - March 2014
CompuCom October 2012 - December 2013
42 LLC January 2010 - February 2012
Cal Poly Pomona February 2010 - June 2010
Skills
Windows XP, Vista, 7, Windows Server, DNS, Active Directory, VMware, EnCase, FTK Imager, Various Computer..., Linux
Education
California State Polytechnic University-Pomona 2005 — 2010
Bachelor of Science (B.S.), Computer Information Systems
Synoptek, LLC February 2014 - Present
FusionStorm August 2012 - February 2014
Skills
Data Center, Virtualization, Cisco Technologies, VMware, Disaster Recovery, VMware ESX, Citrix, Microsoft Exchange, Troubleshooting, Cloud Computing, Security, Servers, Active Directory, Firewalls, VPN, SAN, Windows Server, Switches, Team Building, EMC Storage, Cloud Storage, VMware vSphere, Network Engineering, Remote Desktop, Remote Troubleshooting
Education
California State University-Sacramento
Bachelor of Science (BS), Biology, General