T-Mobile Company
Industry: Mobile telecommunication company
DescriptionT-Mobile is the brand name used by the mobile communications subsidiaries of the German telecommunications company Deutsche Telekom AG. The brand is active in Austria, the Czech Republic, the Netherlands, Poland, and the United States. Headquarters: Bonn, Germany Founder: Deutsche Telekom Founded: December 1999 Number of employees: 44,000 Parent organization: Deutsche Telekom Subsidiaries: Hrvatski Telekom, T-Mobile Deutschland Gmbh
T-Mobile List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at T-Mobile. You can filter them based on skills, years of employment, job, education, department, and prior employment.
T-Mobile Salaries. You can even request information on how much does T-Mobile pay if you want to. Learn about salaries, pros and cons of working for T-Mobile directly from the past employees.
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19,518 T-Mobile employees in database. Find out everything there's to know about T-Mobile employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
T-Mobile Employees
AT&T May 2012 - Present
T-Mobile June 2008 - July 2011
Skills
Customer Service, Sales, Leadership, Microsoft Office, Team Leadership
Education
The University of Texas-Pan American
Bachelor of Business Administration (BBA), Management
Verizon Wireless May 2011 - Present
T-Mobile June 2008 - April 2011
Skills
Customer Experience, Retail, Management, Wireless, Customer Retention, Telecommunications, Direct Sales, Cellular Communications, Mobile Devices, Customer Satisfaction, Leadership, Leadership Development, Account Management, Sales, Sales Management, Sales Operations, Sales Process, Solution Selling
Education
Troy University 2012 — 2014
University of Cincinnati 2007 — 2011
T-Mobile June 2013 - Present
Best Buy May 2011 - June 2013
Skills
Computer Science, Customer Service, Customer Service..., Sales Operations, Sales, Retail, Data Entry, Call Centers, Employee Training, Leadership, Programming, Program Development, A+ Certified, Visual C++, C++, Sun Certified Java..., Oracle PL/SQL..., Hardware Diagnostics, Hardware Support, Computer Network..., Network Security
Education
Trident Technical College 2013 — 2014
Certification's, Computer Science and programming
Great Oak Highschool 2008 — 2012
Highschool Diploma, General Ed
Egencia September 2014 - Present
Egencia March 2012 - September 2014
T-Mobile August 2011 - March 2012
T-Mobile February 2010 - July 2011
T-Mobile November 2008 - February 2010
Skills
Call Center, Customer Service, Administrative Support, Strategic Planning, Sales, Customer Satisfaction, Business Development, Call Centers, Microsoft Excel, Direct Sales, Administrative..., Project Management, Time Management, Salesforce.com, Team Leadership, Management, Sales Process, Account Management, Customer Retention, Strategy, Telecommunications, Customer Experience, Sales Management, CRM, Sales Operations, Training, Solution Selling, B2B, Team Building, Leadership, Strategic Partnerships, New Business Development, Travel Management, Contract Negotiation
Education
Trinity Western University 2008 — 2011
B.A, Leadership
Shepeard Community Blood Center October 2014 - Present
Holly Birdsong Louis Photography Team February 2012 - Present
T-Mobile November 2013 - October 2014
Consert, Inc. October 2012 - October 2013
Austin Wood Recycling February 2010 - June 2010
Farmers Insurance March 2009 - June 2009
Skills
Public Speaking, Sales, Training, Team Leadership, Social Media, Customer Service, Social Media Marketing, Coaching, Project Management, Recruiting, Wedding Photography, Photography, Insurance, Technical Support, Lightroom, Customer Support, Communication, Construction
Education
Thomas Edison State College 2010 — 2012
Bachelor of Arts (B.A.), Communication, General
40 South Studio June 2008 - Present
T-Mobile June 2006 - May 2009
Sports Cafe September 2001 - January 2005
Skills
Leadership, Customer Service, Call Centers, Troubleshooting, Product Management, Customer Satisfaction, Quality Assurance, Management, Access, Social Networking, PowerPoint, Team Building
Education
Trident Technical College 2011 — 2013
Associate's degree, Business/Commerce, General
Trident Technical College
Smith-Reagan Insuracne Agency November 2012 - Present
State Auto Insurance 2013 - 2014
State Auto Insurance 2013 - 2014
T-Mobile August 2003 - November 2012
Skills
Commercial Insurance, Insurance, Small Business, Risk Management, Customer Retention, Sales, Customer Service, Employee Benefits, Sales Management, Account Management, Call Centers, Claim, Workers Compensation, Team Building, Management, Strategic Planning, Analysis, Salesforce.com, Executive Management, Human Resources
Education
The University of Texas-Pan American
Economics
T-Mobile April 2008 - Present
Time Warner Cable February 2005 - September 2007
Comcast Cable March 2003 - January 2005
Skills
Computerization, Keyboard Skills, Microsoft Applications, Customer Satisfaction, Customer-focused Sales
Education
Trident Technical College 2012 — 2015
Associate's degree, Criminal Justice
T-Mobile July 2008 - Present
T-Mobile USA December 2005 - July 2008
T-Mobile USA April 2002 - December 2005
T-Mobile 2000 - 2002
Skills
GSM, Network Operations, Wireless, SMSC, Unix, F5 BigIP, F5, SQL*Plus, Nortel switches, Computer Network..., 4G, 3G, LTE, Telecommunications, RF, Network Design, CDMA, IP, Switches, SIP, TCP/IP, SS7, Core Network, WiMAX, Engineering, Mobile Technology, SMS, HSPA, Mobile Devices, Messaging, Wireless Networking, VoIP, Mobile Communications, MPLS, Cellular Communications, Operations Management
Education
Thomas Edison State College
Bachelor of Applied Science (B.A.Sc.), Information Technology
Hubert Company September 2014 - Present
Hubert Company October 2013 - September 2014
Movero Inc. August 2007 - October 2013
Integrated Mobile August 2007 - January 2011
Sprint December 2002 - August 2007
T-Mobile March 2001 - December 2002
Skills
Customer Satisfaction, Sales, Management, Salesforce.com, Project Management, Customer Service, Team Leadership, Call Centers, Account Management, Business Analysis, Training, Wireless, Sales Management, Customer Retention, Telecommunications, Coaching, Sales Operations, Inventory Management, PowerPoint, Contract Negotiation, Solution Selling, Sales Process, Project Coordination, Microsoft Excel, Vendor Management
Education
Thomas More College 2010 — 2012
MBA, Business, 3.97
University of Cincinnati College of Business 2000 — 2005
BA, Marketing and Management
LaSalle High School 1994 — 1998
T-Mobile April 2015 - Present
Omega Delta Phi Fraternity, Inc May 2008 - Present
Chili's July 2011 - April 2015
Rio Grande Valley Killer Bees June 2014 - August 2014
Skills
Sports Marketing, Sponsorship, Cold Calling, Sales, Sports, Account Management, Media Relations, Social Media, Advertising, New Business Development, Social Media Marketing, Press Releases, Public Relations, Marketing, Sports Management, Ticket Sales, Event Management, Sales Management, Event Planning, Customer Service, Social Networking, Camera, Marketing Communications, Digital Media, Radio, Online Marketing, Sports Writing, Publicity, Final Cut Pro, Microsoft Office, Radio Broadcasting, Broadcast, Video Editing, YouTube
Education
The University of Texas-Pan American 2007 — 2013
Bachelor of Arts (B.A.), Broadcast Journalism
Science Academy of South Texas 2003 — 2007
Farmers Insurance August 2014 - Present
Walmart June 2014 - August 2014
T-Mobile June 2012 - October 2012
Advanced Call Center Technologies July 2007 - January 2012
Skills
Microsoft Office, English, Spanish-speaking, Sales, Property & Casualty..., Life Insurance
Education
The University of Texas-Pan American 2011 — 2014
Bachelor's Degree, Finance
T-Mobile August 2004 - Present
Union Planters Bank August 2002 - August 2004
John Hancock Life Insurance Company (U.S.A.) August 2000 - August 2002
Folk-Jordan 1992 - 1999
Skills
Employee Relations, Human Resources, Performance Management, Personnel Management, Training, Leadership Development, Leadership, Employee Engagement, Workshop Facilitation, Strategy
Education
Trevecca Nazarene University 2005 — 2007
Master of Science, Management
Express Plumbing Service Inc February 2015 - Present
T-Mobile July 2013 - August 2014
All American Publishing December 2011 - July 2013
Teleperformance March 2010 - June 2011
Skills
Customer Service, Leadership, Management, Training, Call Centers, Sales, Negotiation, Team Leadership, Team Building, Microsoft Office, Customer Satisfaction, Marketing Strategy, Marketing, SmartService, Outlook
Education
Treasure Valley Community College 2008 — 2009
N/A, Core Studies
Caldwell Senior High School 2004 — 2008
High School Diploma, General
Office of Personnel Management (Contractor at Global Technical Services, LLC) April 2014 - Present
DJ Mo' Phiya February 2006 - Present
Best Buy September 2014 - July 2015
Office of Personnel Management (Contractor at Global Support Services) July 2013 - April 2014
Towson University July 2011 - June 2013
T-Mobile May 2009 - June 2011
Small Business Development Center of Baltimore (SBDC) August 2008 - November 2008
Towson University August 2005 - June 2008
Johns Hopkins University, Center for Talented Youth June 2007 - August 2007
Skills
Cyber Security, Information Assurance, Information Security, Consumer Electronics, Car Audio, Social Networking, Troubleshooting, Customer Service, Information Technology, Leadership Development, Management, Program Management, Sales Management, Microsoft Word, Microsoft Office, SharePoint, Online Marketing, Marketing, Web Analytics, Microsoft Excel, Online Advertising, Website Development
Education
Towson University 2011 — 2013
Applied Information Technology, M.S., Information Security and Assurance, Graduate Certificate, 3.636 GPA
Towson University 2004 — 2008
Business Administration, B.S., Electronic Business / e-Business
Mobile Technical Training 2007 — 2007
Mobile Electronic Certified Professional (Basic), Car Audio Installation, Alarms, Fabrication, Upholstery
Suitland High School 2001 — 2004
Corridor Group June 2015 - Present
Toshiba America Information Systems, Inc. December 2013 - June 2015
Samsung Electronics America November 2012 - December 2013
HospiScript, a Catamaran Company April 2012 - November 2012
T-Mobile February 2003 - September 2011
Skills
Contract Negotiation, Visionary, Strategic Thinking, Business Networking, Plan Execution, Results Oriented, Creative Strategy, P&L Management, National Account..., Business Travel, Performer, Effective Meetings, Deal Structuring, Enterprise Collaboration, Growing Revenue, Churn, Android, Software Sales, Entrepreneur, Stewardship, Volunteer Engagement, Business Acumen, Cross-functional Team..., Humor, Customer Loyalty, Customer Service, Brand Loyalty, Healthcare Information..., Wireless, Account Management, Negotiation, Entrepreneurship, Goal Oriented, Healthcare, Software Industry, Management, Volunteering, Customer Satisfaction, B2B, Leadership, Strategic Planning, New Business Development, Customer Retention, Sales Management, Strategy, Direct Sales, Telecommunications, Business Strategy, Networking, Selling
Education
Troy State University 1999 — 2003
Business
Verizon Wireless February 2015 - Present
T-Mobile October 2009 - July 2013
Blockbuster April 2008 - February 2010
Papa Johns May 2004 - July 2007
Skills
Customer Service, Troubleshooting, Microsoft Word, Leadership, Customer Satisfaction, Technical Support, Computer Hardware, Outlook, Microsoft Office, Windows 7, Data Entry, Public Speaking, Software Documentation, TCP/IP, Telephone Skills, PowerPoint, Time Management, Network Security, Windows, Training, Teamwork, Networking, Computer Repair, Windows Server, Call Centers, Operating Systems, Access, Wireless Networking, Customer Experience, Help Desk Support, Software Installation, Sales, VoIP, Cisco Technologies, Microsoft Excel, Account Management, Problem Solving, Team Building, Cisco IOS, Mobile Devices, HTML, Hardware, Inventory Management, Retail
Education
Trident Technical College 2013 — 2016
Associate of Science (AS), Computer Programming/Programmer, General
MGP Enterprise LLC. November 2014 - Present
Wells Fargo December 2012 - November 2014
Wells Fargo September 2011 - November 2012
Wells Fargo August 2011 - November 2011
Wells Fargo June 2010 - July 2011
T-Mobile December 2008 - May 2010
AT&T Mobility July 2006 - December 2008
Skills
Customer Satisfaction, Sales Operations, Sales, Management, CRM, Recruiting, Selling, Sales Management, Banking, Finance, Customer Service, Credit, Loans, Leadership, Mortgage Lending
Education
The University of Texas-Pan American 2013 — 2015
Master of Business Administration (M.B.A.), Business Management & Supply Chain Management
University of Houston 2005 — 2010
Bachelor of Business Administration (BBA), Management
University of Houston 2005 — 2010
Bachelor of Business Administration (BBA), Accounting
ADT October 2014 - Present
T-Mobile May 2008 - March 2014
T-Mobile April 2002 - May 2008
InterContinental Hotels Group 1997 - 1999
Skills
Outlook, Windows, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, English, Research, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Training, Leadership, Customer Satisfaction, Management, Coaching, Team Management, Call Centers, Quality Assurance, Time Management, Adult Education, Negotiation, Team Leadership, Customer Retention, Networking, Sales Management
Education
Trident Technical College
middleton high school
Atlantic Insurance & Benefits May 2014 - Present
The Lynam Agency July 2011 - May 2014
Hannaford Bros. Co. September 2008 - February 2011
T-Mobile September 2007 - June 2008
Skills
Insurance, Customer Relations, Microsoft Office, Customer Service, Excel, Sales, Microsoft Excel, New Business Development, Telecommunications, Invoicing
Education
Thomas College 2004 — 2006
Accounting and Business/Management
Maximus Federal s June 2013 - Present
T-Mobile October 2007 - July 2012
Convergys December 2002 - October 2007
Skills
Vendor Management, Project Management, Process Scheduler, Negotiation, Management, Leadership, Sla, Facilities Management, Outsourcing, Customer Satisfaction, Telecommunications, Vendor, Performance Management, Budgets, Human Resources, Strategic Planning
Education
The University of Texas-Pan American 1980 — 1996
BBA, Business Administration and Management, General
Tropical Texas Behavioral Health October 2014 - Present
T-Mobile 2006 - July 2014
Skills
Psychology, Case Management, Public Speaking, Research, Teaching
Education
The University of Texas-Pan American
Bachelor's degree, Psychology
Capital One Auto Finance April 2015 - Present
PepsiCo July 2014 - April 2015
AT&T Mobility March 2011 - July 2014
Orum and Roth LLC March 2013 - September 2013
T-Mobile November 2008 - March 2011
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Research, Social Media, Teamwork, English, Windows, Mac OS X, Spanish, Telecommunications, account analysis, Customer Quality, Sales, Social Media Marketing, Customer Experience, Financial Analysis
Education
University of Illinois at Chicago 2012 — 2014
Bachelor's Degree, Marketing, Graduate
Triton College 2008 — 2011
Associate's degree, Science
T-Mobile July 2014 - Present
InterCall April 2009 - January 2015
InterCall July 2012 - May 2014
InterCall July 2011 - May 2014
Skills
Salesforce.com, Telecommunications, Account Management, Team Building, Training, Customer Service, Leadership, Solution Selling, Team Leadership, Coaching, Sales Operations, Sales, Sales Management, Product Management, New Business Development
Education
Trevecca Nazarene University 1981 — 1985
Bachelor of Science (BS), Behavioral Sciences
The Sunshine House May 2012 - Present
T-Mobile June 2008 - January 2011
The Post and Courier April 1990 - August 2004
Skills
Lesson Planning, Early Childhood...
Education
S.U.N.Y. at Purchase College
Trident Technical College
Kinder Morgan May 2014 - Present
IntraCoastal Environmental, LLC August 2012 - May 2014
T-Mobile May 2010 - August 2012
Envirovac US May 2009 - March 2010
Moran Environmental Recovery LLC 2002 - 2009
Skills
Call Center, Telecommunications, Wireless, Customer Experience, Customer Satisfaction, Avaya, T1, Cellular Communications, Troubleshooting, GSM, ICOMS, VoIP, Project Management, Office Management, Accounts Payable, Accounts Receivable, Environmental Issues, Emergency Spill Response, Microsoft Office, Microsoft Excel, Microsoft Word, Citrix, Business Development, Sales, Client Billing, Proposal Writing, Government Contracting, Typing, Accurate Data Entry, Team-oriented, Self-starter, Client Co-ordination, Adaptability, Positive Personality, Office Administration, Call Centers, Time Management, Management, Leadership, Logistics, Program Management, Budgets, Payroll, Customer Service, Supervisory Skills, Marketing, Hazardous Materials, Invoicing, Contract Negotiation, Recycling
Education
Alamogordo High School 1992 — 1996
High School Diploma, Business
Trident Technical College
T-Mobile March 2014 - March 2015
T-Mobile USA May 2011 - March 2014
T-Mobile March 2009 - May 2011
T-Mobile USA July 2005 - March 2009
T-Mobile USA July 2004 - July 2005
Waggener Edstrom Strategic Communications March 2003 - July 2004
Greenwich Technology Partners August 1999 - December 2001
Siemens Enterprise Communications April 1994 - July 1999
Skills
Issues Management, Corporate Social..., Media Relations, Crisis Communications, Investor Relations, Community Relations, Public Affairs, Storytelling, Internal Communications, Social Media, People Management, Public Relations, Reputation Management, Management, Strategy, Press Releases, Corporate Communications, Analyst Relations, Marketing Communications, Integrated Marketing, Strategic Communications, Community Development, Thought Leadership, Social Media Marketing, Messaging, Communication Training, Product Marketing, Newsletters, Brand Development, Brand Management, Strategic Partnerships, Positioning, Corporate Branding, Leadership, Nonprofits, Program Management, B2B, Entrepreneurship, Enterprise Software, Strategic Planning, Brand Awareness, Message Development, Content Strategy, Communications Planning, Content Development, Editing, Content Management, Speech Writing, Telecommunications, Cross-functional Team...
Education
Trinity College-Hartford
BA, English
The Taft School
High School
Independent Beauty Consultant with Mary Kay Inc. March 2011 - Present
HRSD September 2010 - Present
T-Mobile February 2006 - November 2011
HRSD April 2010 - September 2010
Education
Tidewater Community College 2005 — 2014
Associate of Science (A.S.), Biology/Biological Sciences, General
Tidewater Community College 2005 — 2014
Associate of Science (A.S.), Biology, General
T-Mobile Shared Maintenance OperatorAmazonAugust 2008 - May 2013
Education
Trident Technical College
T-Mobile August 2010 - Present
Skills
Highly motivated..., Building Relationships, Bilingual-English/Spanis..., Reliability, Communication Skills, Leadership
Education
Triton College 2005 — 2006
Human Resources Management and Services
Proviso West High School 2001 — 2005
LBMC Staffing Solutions, LLC May 2015 - Present
SHRM Chattanooga July 2014 - Present
Consultant April 2014 - May 2015
The DAKO Group May 2009 - April 2014
Heil Environmental April 2008 - March 2009
Spherion / Honeywell Aerospace Recruitment Process Outsourcing September 2006 - April 2008
CareerPrep, Inc January 1994 - January 2006
T-Mobile August 2004 - September 2005
HRworks 2005 - 2005
UNUM Provident 2004 - 2004
Skills
Recruiting, Personnel Management, Contract Negotiation, Instructional Design, Applicant Tracking..., Talent Acquisition, Technical Recruiting, Outplacement Services, RFP/RFQ, Employee Relations, Sourcing, Human Resources, Onboarding, College Recruiting, Benefits Negotiation, Internet Recruiting, Executive Search, Diversity Training, Full-life Cycle..., Workforce Development, Diversity Strategy, Motivational Speaking, Curriculum Development, Social Networking, Workforce Planning, Automotive, Business Development, HRIS, Keyword Research, SEM, SEO, Marketing Research, New Business Development, Outsourcing, IT Operations, Strategic Planning, Transportation, User Interface Design, Writing, Mentoring, Outplacement, Leadership, Employee Benefits, Management, Training, Interviews, Job Coaching, HR Consulting, Leadership Development, Information Technology
Education
Trinity University
Bachelor of Science, Computer Science
motivated marketing 2012 - Present
T-Mobile April 2000 - September 2012
Skills
Web Development, Coda, Flash, WordPress, CSS, Web Design, Mac, User Experience, Customer Service, PHP, User Interface Design, Information Architecture, Photoshop, JavaScript, HTML 5, E-commerce, Customer Experience, Illustrator, CSS3, Adobe Creative Suite, OS X, Graphic Design, Mobile Devices, HTML, SEO, Logo Design, InDesign, jQuery Mobile, Android Development, Social Media, Social Networking, Facebook, Layout, MySQL, Mobile Web Design, HTML5
Education
art institute of charleston 2008 — 2011
bachelors, web design and interactive media
James Island
Trident Technical College
ALCATEL ONETOUCH July 2015 - Present
ALCATEL ONE TOUCH June 2012 - July 2015
T-Mobile May 2011 - June 2012
T-Mobile June 2010 - May 2011
T-Mobile August 2009 - June 2010
T-Mobile April 2007 - August 2009
T-Mobile June 2006 - April 2007
T-Mobile October 2002 - June 2006
Skills
Sales Management, Account Management, Training & Development, Strategic Planning, Sales, Retail, Sales Operations, Forecasting, Selling, Customer Retention, Leadership, Customer Satisfaction, Team Building, Solution Selling, Strategy, Team Leadership, Sales Process, Employee Training, Direct Sales, Management, Marketing, Mobile Devices, Customer Experience, Training, Merchandising, Coaching, Product Launch, Telecommunications, B2B, Wireless, New Business Development, Product Management, Competitive Analysis, Strategic Partnerships, Marketing Strategy, Product Marketing, Cross-functional Team..., Business Development, Customer Service
Education
University of South Alabama 2013 — 2016
Candidate, Doctorate in Business Administration, Business Administration and Management, General
Troy University 2007 — 2009
MBA, General Management
University of South Alabama 1997 — 2004
BS in Business Administration, E-commerce
T-Mobile January 2014 - Present
T-Mobile April 2009 - December 2013
Lee Technologies January 2008 - April 2009
Z Engineers September 2006 - June 2007
Chelan County PUD July 2005 - July 2006
Stemilt Growers July 2003 - July 2005
US Navy March 1995 - November 1998
US Navy November 1992 - March 1995
Skills
Facilities Management, Data Center, Troubleshooting, Preventive Maintenance, Engineering, Disaster Recovery, Electricians, Power Distribution, Team Leadership, Telecommunications, Integration, Electrical, Supervisory Skills, Scheduling, Operation, Operations Management, Process Improvement, Medium voltage..., Automation, Protective Relaying, DC Power systems, AC Power Systems, Critical Infrastructure..., Redundancy Management, Fiber Optic Networks
Education
Thomas Edison State College 2000 — 2002
BSAST, Nuclear Engineering Technology
DLT Solutions January 2012 - Present
T-Mobile August 2011 - January 2012
GameStop September 2009 - August 2011
Skills
Management, Sales, Account Management, Cloud Computing, Enterprise Software, Information Technology, Unified Communications, CompTIA A+, CompTIA Network+, CompTIA Security+, iPhone Support, LAN-WAN
Education
Thiel College
T-Mobile October 2012 - Present
Paychex May 2011 - September 2012
AFLAC 1998 - 2011
Skills
Business Development, Management, Sales, Account Management, Sales Process, Cold Calling, Sales Management, Customer Service, Recruiting, Sales Operations
Education
Towson University 1993 — 1995
Bachelor of Science (BS), Business Administration and Management, General
Community Mental Health Affiliates, Inc. (CMHA) April 2015 - Present
Youth Villages November 2014 - April 2015
T-Mobile August 2008 - February 2015
State of Connecticut May 2013 - August 2014
Puerto Rican and Latino Studies Project August 2012 - August 2014
Hispanic Health Council September 2012 - December 2012
Skills
Research, Policy Analysis, Public Policy, Microsoft Office, Qualitative Research, PowerPoint, Nonprofits, Social Media, Microsoft Excel, Sociology, Microsoft Word, Event Planning, Quantitative Research, Program Evaluation, Data Analysis, Statistics, Report Writing, English, Spanish, Policy, Event Management, Leadership, Customer Service, Social Sciences, Public Speaking, SPSS, Fundraising, Program Development, Social Services, Grant Writing, Volunteer Management, Psychotherapy, Psychology, Case Management, Facebook, Social Networking, Interventions, Community Outreach
Education
University of Connecticut School of Social Work 2012 — 2014
Master of Social Work (MSW), Policy Practice
Trinity College-Hartford 2007 — 2011
Bachelor of Arts (B.A.), Sociology
Ethel Walker School 2003 — 2007
High School Diploma, Dance and Music Major
WOW! Internet, Cable & Phone August 2015 - Present
Verizon Wireless 2013 - August 2015
T-Mobile 2008 - 2013
Skills
B2B, Cold Calling, Customer Retention, Customer Satisfaction, Key Account Management, Product Launch, Sales, Sales Force Development, Sales Management, Sales Operations, Sales Presentations, Sales Process, Selling, Selling Skills, Solution Selling, Telecommunications, Direct Sales, Customer Service, Account Management, Team Building, Microsoft Office, Strategic Planning, Training, Marketing Strategy, Team Leadership, New Business Development, Leadership, Social Media Marketing, Social Networking, Social Media, Marketing, Salesforce.com, Mobile Devices, Time Management
Education
Troy University 2014 — 2016
Master of Business Administration (M.B.A.), Business Administration and Management, General
Troy University 2011 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
T-Mobile July 2013 - Present
KeyBank January 2013 - June 2013
Dial America Marketing October 2011 - January 2013
Skills
Customer Service, Customer Satisfaction, Telephone Skills, Customer Experience, Call Centers, Sales, Microsoft Excel, Time Management, Team Leadership, Technical Support, Customer Support, Telecommunications
Education
Trident Technical College 2012 — 2015
Microsoft March 2015 - June 2015
Nordstrom March 2014 - October 2014
Outerwall June 2011 - December 2013
T-Mobile October 2006 - June 2011
The Boeing Company July 2004 - August 2006
Microsoft September 2002 - May 2004
Skills
Business Requirements, Program Management, Requirements Gathering, Agile Methodologies, Business Analysis, SDLC, SharePoint, Requirements Analysis, Visio, Project Management, Process Improvement, Agile Project Management, Business Intelligence, MS Project, PMP, Testing, Software Project..., Vendor Management, User Acceptance Testing, Systems Analysis, Functional..., Business Process, Software Documentation, Databases, Test Planning, Scrum, Integration, Quality Assurance, Business Process..., Waterfall
Education
Thunderbird School of Global Management
MBA, International Management
William & Mary
BA, Political Science
AT&T November 2014 - Present
AT&T Mobility April 2010 - November 2014
T-Mobile September 2007 - April 2010
Skills
Direct Sales, Small Business, Solution Selling, Sales Operations, Wireless, Telecommunications, Mobile Devices, Events, Customer Retention, Cellular Communications, Customer Experience, Customer Satisfaction, Sales, Cold Calling, Account Management, Sales Process, Selling
Education
Virginia Commonwealth University 2006 — 2010
Bachelor of Business Administration (B.B.A.), Marketing
Tidewater Community College 2004 — 2006
Associate of Science (A.S.), General Studies
T-Mobile May 2013 - Present
PETCO Animal Supplies, Inc. July 2010 - January 2014
Gaylord Opryland Resort November 2012 - January 2013
Harris Park Community Center May 2009 - September 2011
Hy Vee July 2005 - July 2011
Skills
Communions, Communication, Customer Service, Cashiering, Cpr Certified, Time Management, Sales, First Aid, Teamwork, Social Media, Public Speaking, Entertainment, Building Relationships, Customer Satisfaction, Retail, Telephone Skills, Retail Sales, Team-oriented, Facebook
Education
Trevecca Nazarene University 2009 — 2013
Communication, General
AT&T June 2015 - Present
Wright-Patt Credit Union January 2015 - June 2015
Wright-Patt Credit Union July 2012 - January 2015
JP Morgan Chase July 2010 - July 2012
T-Mobile October 2007 - July 2010
Skills
Sales, Loans, Banking, Customer Service, Sales Management, Coaching, Finance, Small Business Lending, Risk Management, Credit Analysis, Loan Origination, Fundamental Analysis, stocks, Consumer Lending, Financial Services, Marketing Strategy, Retail Banking, Personal Finance, Team Leadership
Education
Tiffin University 2012 — 2013
Bachelor of Business Administration (BBA), Economics
Wright State University 2005 — 2010
B.S, Economics
Google August 2014 - Present
T-Mobile May 2014 - July 2014
University of Washington January 2013 - December 2013
Architecture Design & Research Institute of Tongji University (Group) Co., Ltd. February 2012 - July 2012
Skills
Java, C, C++, HTML, Python, C#, Programming, SQL, MySQL, DB2, CSS, Computer Science, J2EE Web Services, R, Netezza, Software Engineering, Algorithms, Eclipse
Education
University of Washington 2012 — 2014
Master of Science (MS), Computer Science and System, 3.81
Uppsala University 2011 — 2011
Exchange Student, Information Technology
Tongji University 2007 — 2012
Bachelor's degree, Software Engineering, 4.24
Ashley Ward Inc December 2008 - Present
Marian, Inc. December 2007 - November 2008
T-Mobile October 2003 - December 2007
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Photoshop, Customer Service, Research, Social Media
Education
The University of Texas-Pan American 2008 — 2010
Bachelor of Business Administration (BBA), Marketing/Marketing Management, General
Velaro March 2015 - Present
StatusCast August 2013 - Present
Velaro January 2014 - March 2015
Velaro September 2011 - December 2013
T-Mobile July 2009 - September 2011
98 Rock January 2010 - August 2010
RadioShack August 2008 - July 2009
United Communications Group(UCG) June 2007 - August 2008
Skills
Training, Troubleshooting, Customer Service, Sales, Microsoft Office, HTML, Networking, Adobe Creative Suite, SQL, Java, CSS, Technical Writing, Account Management, Management, Salesforce.com, Social Networking, Technical Documentation, NetSuite, Microsoft Dynamics, Zendesk, C#, Ruby on Rails, Windows Azure, Enterprise Architecture, Web Development, jQuery, ASP.NET MVC
Education
Towson University 2013 — 2015
Master of Science (M.S.), Computer Science
University of Maryland Baltimore County 2006 — 2010
BA, Media and Communications
University of Maryland Baltimore County 2006 — 2010
Minor, Psychology
SAIC March 2012 - Present
TEKsystems October 2011 - June 2012
T_Mobile February 2008 - August 2010
SunCom Wireless September 1999 - February 2008
Education
Trident Technical College 2011 — 2015
Telecommunications Systems Management
Trident Technical College/Continuing Education 2010 — 2010
Certification, CompTIA Network +
Computer Learning Center 1997 — 1997
Diploma, Network Engineering Technology & Administration
Main Street Hub June 2014 - May 2015
URGE Mobile® October 2013 - March 2014
T-Mobile 2011 - 2013
T-Mobile 2007 - 2010
T-Mobile 2005 - 2007
PIPS Comedy Club 2004 - 2005
Skills
Sales, Wireless, Mobile Devices, Customer Satisfaction, VoIP, Telecommunications, Account Management, Audio Engineering, New Business Development, Management, Salesforce.com, Customer Retention, Sales Management, Sales Process, Sales Operations, Customer Experience, Solution Selling
Education
Touro College 2003 — 2004
DMX Certification, Audio Engineering
Edward R. Murrow High School 1993 — 1997
Kelly Educational Services March 2012 - Present
RNR Custom Wheels and Tires March 2015 - July 2015
T-Mobile June 2014 - October 2014
Little Ceasars Pizza June 2013 - September 2013
The Hampton Educational Services Group January 2012 - March 2012
RGIS February 2011 - January 2012
Behr Process Corporation February 2007 - May 2007
Security Forces Inc. August 2006 - January 2007
Victoria's Secret June 2006 - October 2006
US Army August 2003 - August 2005
Skills
Tutoring, Classroom, Microsoft Office, PowerPoint, Research, Microsoft Word, Customer Service, Microsoft Excel, Data Entry, Outlook, Social Media, Childcare, English, Youth Mentoring, Teaching, Community Outreach, Fundraising, Windows, Public Speaking, Training
Education
Trident Technical College 2013 — 2015
Associate's degree, System, Networking, and LAN/WAN Management/Manager
Morris College 2007 — 2010
Bachelor of Arts (BA), Criminal Justice and Corrections, 3.04
Timberland High School 1998 — 2002
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
EF&I 2013 - Present
Boeing 2011 - 2013
SAIC 2010 - 2011
T-Mobile 2002 - 2010
US Army 1994 - 2002
Skills
FCC License, Lean Operations, Wireless, Troubleshooting, Telecommunications, Tactical Communications, Army, Air Force, COMSEC, Fiber Optics, Cabling, Microwave, Computer Network..., Satellite Communications, Wireless Networking, RF, Cellular Communications, 3G, T1, TCP/IP, Radar, Software Installation, Electronics Repair, C4ISR, Project Management, Avionics Integration, Tactical Operations, Precision Engineering, Product Management, Data Integration, TCP/IP protocols, Calibration, Microsoft Office, SINCGARS, TOC Operations, SATCOM, Cat5
Education
University of Phoenix
Bachelor's Degree, Information Technology/ Networking, Currently Enrolled
Trident Technical College
US Army Signal School
T-Mobile July 2012 - Present
Adobe Gilas Chicago July 2012 - Present
Education
Triton College 2010 — 2013
Staples Advantage November 2013 - Present
AT&T Mobility November 2011 - Present
T-Mobile March 2011 - November 2011
KeyPoint Government Solutions July 2009 - July 2011
Verizon Business March 2008 - August 2009
Enterprise Rent-A-Car August 2007 - March 2008
Skills
Exceptional..., Excellent verbal and..., Provided superior..., Ability to work and..., Ability to work..., Ability to learn the..., General knowledge..., Sales Operations, Managed Services, Strategic Planning, Training, CRM, Outlook, Sales, Customer Service, Leadership
Education
Towson University 2004 — 2007
Bachelor of Business Administration (B.B.A.), Business Marketing
hhgregg October 2012 - Present
T-Mobile February 2011 - September 2012
TCF Bank April 2010 - February 2011
Walgreens February 2010 - May 2010
Cinemark October 2008 - January 2010
Skills
Customer Service, Team Leadership, Goal Oriented, Quota Achievement, Clerical Skills, Reliability, Trust, Banking, Call Center, Cold Calling, Photoshop, Problem Solving
Education
Triton College 2012 — 2012
undergoing, Business Administration and Management, General
Apple Inc. March 2011 - Present
Clearwire January 2010 - March 2011
T-Mobile February 2005 - January 2010
Hutchison 3G November 2001 - May 2004
Crown Castle International September 2000 - November 2001
P&O Nedlloyd Logistics January 1999 - January 2000
Skills
Cellular Communications, Cross-functional Team..., Project Scope..., Project Management, Project Delivery, Vendor Management, Installation Design, Equipment Installation, Lab Design, Test Lab Management, Contractor Management, Cell Site Construction, Distributed Antenna..., iPhone, iPad, RF, 3G, 4G, Wireless, Telecommunications, LTE, Mobile Devices, Contract Negotiation, Program Management, UMTS, Project Planning, Mobile Communications, GSM, System Deployment, Contract Management, Product Management, Integration, RF Engineering
Education
The University of Wolverhampton 1995 — 1998
Northern Arizona University 1997 — 1997
Comcast Cable May 2012 - Present
T-Mobile October 2008 - November 2011
Skills
3G, Call Centers, GSM, IP, LTE, Mobile Devices, Telecommunications, UMTS, VoIP, Wireless
Education
Trident Technical College 2005 — 2006
never grrad, telecommunications
wi-finity May 2012 - Present
Kineticom December 2009 - April 2012
Tower 16, Inc. July 2009 - December 2010
SAC Wireless November 2008 - May 2009
Lightower March 2008 - October 2008
CCT Global Communications March 2007 - February 2008
JGP Consulting, Inc January 2003 - February 2008
Cingular Wireless/AT&T September 2004 - March 2007
T-Mobile January 2003 - August 2004
ATC Construction Services January 2000 - December 2002
Skills
GSM, Budgeting, UMTS, Contract Management, RFP, Pricing, Profit, Customer Relations, Supervisory Skills, Problem Solving, Process Engineering, Dispatching, Contact Management, Construction Management, Wireless, Microwave, CDMA, Vendor Relations, Program Management, Team Building, Strategic Planning, Process Improvement, Optimization, Logistics, Contract Negotiation, Scheduling, Construction, Project Planning, Vendor, Procurement, Negotiation, Proposal Writing, Cost, Operations Management, Coordination, Customer Satisfaction, Engineering, Documentation, Vendor Management, Process Scheduler, Customer Service, Budgets, LTE, Cellular Communications, Integration, Management, Site Acquisition, Leadership, System Deployment, Project Management
Education
Towson University 1987 — 1995
Criminal Justice
Food For The Poor January 2015 - Present
Valeria Gutierrez Line July 2012 - Present
T-mobile August 2007 - June 2012
Skills
Customer Service, Sales, Sales Management, Team Building, Social Networking, Social Media Marketing, Leadership, Management, Marketing Strategy, Training, Coaching, Business Strategy, Inventory Management, Public Relations, Team Leadership, Account Management, Strategic Planning, Microsoft Excel, Customer Satisfaction, Event Planning, Recruiting, Business Analysis, Leadership Development, Marketing, New Business Development, Microsoft Office, Sales Operations, •Time Management, •Marketing, •Oral / Written skills, •Managing Inventory, •Prepare and Approve..., •Microsoft word, excel..., CRM, Change Management, Customer Retention, Direct Sales, Fundraising, Human Resources, Operations Management, Project Planning, Strategy, Team Management, Time Management
Education
University of the Supernatural Ministry
Christian Ministry, License in Ministry
Trinity International University-Florida
Christian Ministry
Apple June 2013 - Present
T-mobile March 2011 - June 2013
AT&T May 2010 - February 2011
Alltel wireless December 2005 - February 2009
Skills
Retail, Customer Service, Sales Management, Sales, Customer Satisfaction, Training, Management, Sales Operations, Team Leadership, Customer Retention, Customer Experience, Team Building, Account Management, Time Management, Direct Sales, Wireless
Education
Thiel College 2003 — 2006
N/A, Psychology, 2.8
Liberty High School 2000 — 2003
Diploma, 3.4
SBA Communications February 2014 - Present
SBA Network Services September 2007 - February 2014
Crown Castle International September 2004 - August 2007
T-Mobile July 2002 - July 2004
Nextel September 2000 - March 2002
Skills
4G, Cellular Communications, Telecommunications, LTE, Vendor Management, CDMA, Wireless, WiMAX, UMTS, Microwave, System Deployment, Optical Fiber, T1, Site Development, Fiber Optics, VoIP, Backhaul, Zoning, Mobile Devices, Testing, Wireless Networking, HSPA, 3G, Ethernet, Site Acquisition, Integration, Network Design, Wireless Broadband, Broadband, WiFi, Project Planning, RF Engineering, GSM, RF, Network Deployment, Managed Services, Contract Negotiation, Program Management, EVDO, RAN, Towers, Mobile Communications, Telecommunications..., 2G, WCDMA, IP, Telephony, Computer Network..., Rollout, Transmission
Education
Triton College
Court Reporting
T-Mobile July 2015 - Present
T-Mobile August 2012 - Present
T-Mobile July 2009 - Present
T-Mobile October 2013 - June 2015
T-Mobile July 2009 - August 2012
High Cotton, CHARLESTON October 2007 - January 2009
Garibaldi April 2006 - October 2007
Garibaldi, CHARLESTON April 2005 - October 2007
Garibaldi April 2005 - April 2006
Skills
Sales, Direct Sales, Telecommunications, Customer Satisfaction, Customer Experience, Wireless, Customer Retention, Customer Service, Sales Operations, Account Management, Retail, Sales Management, Cold Calling, Call Centers, Salesforce.com, Retail Sales, Solution Selling, Sales Process, Team Leadership, Selling, Marketing Strategy, Sales Presentations, Advertising
Education
University of North Carolina at Charlotte 2009 — 2012
Bachelor of Science, Business Administration; Marketing
Trident Technical College 2004 — 2005
Associate of Arts, Business, Management, Marketing, and Related Support Services
T-Mobile April 2014 - Present
T-Mobile March 2013 - March 2014
Medical University of SC June 2006 - December 2007
Outsourcing Solutions, Inc. September 2002 - April 2004
Skills
Customer Service, Customer Satisfaction, Leadership, Team Building, Microsoft Office, Microsoft Excel
Education
North Charleston High School 1997 — 2001
Diploma, General Studies
Trident Technical College
Degree, Psychology/Human Services
USAA May 2014 - Present
Progressive Insurance March 2012 - December 2013
United Rentals March 2011 - March 2012
T-Mobile August 2008 - October 2009
Skills
Customer Service, Microsoft Excel, PowerPoint, Cold Calling, Access, Outlook, Sales Management, Microsoft Office, Inventory Management, Recruiting, Retail, Microsoft Word, Time Management, Leadership, Data Entry, Training, Sales, Call Centers, Insurance, Management, Human Resources
Education
Troy University 2014 — 2015
Master of Social Science, History
University of South Florida 2001 — 2008
Bachelor of Arts, Interdisciplinary Social Science
Ryder System, Inc. April 2015 - Present
Verizon Wireless October 2013 - March 2015
Big River Restaurants / Applebee's Franchise Group June 2013 - April 2014
Best Buy January 2012 - May 2013
T-Mobile July 2010 - September 2012
Skills
Customer Service, Inventory Management, Sales, Retail Sales, Customer Satisfaction, Customer Retention, Retail, Customer Experience, Direct Sales, Sales Operations, Cold Calling, Store Management, Merchandising, Sales Process, Sales Management, Team Building, Time Management, Inventory Control, Profit, Telephone Skills, Quotas, Social Networking, Product Marketing, Building Relationships, Cashiering, Wireless, Networking, Data Entry, Social Media Marketing, Marketing Strategy, Outlook, Call Centers, Employee Training, Loss Prevention, Team Leadership, Account Management, Teamwork, B2B, Visual Merchandising, Marketing, Recruiting, POS, Pricing, Mobile Technology, Mobile Devices, Phone Etiquette, Competitive Analysis, Solution Selling, Facebook, Internet Explorer
Education
Thomas Edison State College 2015 — 2018
Bachelor of Applied Science (B.A.Sc.), Information Technology
Highland regional highschool 2006 — 2010
Basic, Web Page, Digital/Multimedia and Information Resources Design
Camden County College
Automobile/Automotive Mechanics Technology/Technician
T-Mobile January 2013 - April 2014
Education
The University of Texas-Pan American
Associate's degree, Criminal Justice and Corrections
Northside Hospital July 2015 - Present
Northside Hospital July 2014 - Present
Apple September 2012 - July 2014
Gwinnett Medical Center September 2013 - June 2014
American Cancer Society September 2008 - November 2012
Twelve South LLC October 2011 - September 2012
T-Mobile February 2011 - November 2011
CableOrganizer.com December 2009 - February 2011
C.A.B. Collection Agency September 2007 - September 2009
Apple Retail October 2008 - April 2009
Skills
Customer Service, Microsoft Office, Troubleshooting, Microsoft Excel, Windows, Mac OS X, Team Leadership, Computer Hardware, Sales, Account Management, Electronics, Customer Satisfaction, Management, Access, System Administration, Analysis, Recruiting, OS X, Training
Education
Trident Technical College 2010 — 2011
Associate of Science (A.S.)
AHIMA 2013 — 2015
Cancer Registry Management certificate
Georgia Southern University 2002 — 2005
Biology
Telepress September 2014 - Present
Facing Sammie November 2013 - Present
AT&T March 2007 - November 2013
Sprint Nextel Telecommunications December 2010 - April 2013
Gap Inc./Banana Republic October 2007 - March 2009
T-Mobile June 2006 - February 2007
Skills
Customer Service, Retail, Merchandising, Sales, Sales Management, Team Building, Wireless, Telecommunications, Strategic Planning, Account Management, Store Management, Networking, Business Strategy, Recruiting, Marketing Strategy, Employee Training, Team Management, Forecasting, Sales Presentations, Inventory Management, Coaching, Contract Negotiation, Training, Leadership, Cross-functional Team..., Salesforce.com, B2B, Solution Selling, Sales Process, Sales Operations, Customer Retention, Social Networking, Marketing, Mobile Devices, Operations Management, Project Planning, Budgets, Direct Sales
Education
Trinity Lutheran College 2007 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
Kent Meridian High School 2004 — 2007
Diploma, General studies
Macy's June 2015 - Present
Fossil Group, Inc. April 2014 - July 2014
Lenscrafters - Luxottica Retail March 2012 - October 2013
RadioShack November 2011 - March 2012
T-Mobile October 2007 - September 2011
RadioShack November 2003 - October 2007
Skills
Retail Management, Retail Sales, Sales Operations, Coaching, Team Building, Staff Mentoring, Staff Development, Employee Hiring, Customer Retention, Customer Satisfaction, Customer Loyalty, Visual Merchandising, Mobile Devices, Tablets, Mobile..., Consumer Electronics, Retail Systems, POS, Profit & Loss Management, Labor Management, Microsoft Office, Outlook, Blackberry, Android, Windows Mobile, iPhone, Eyewear, Retail, Loss Prevention, Recruiting, Management, Store Management, Merchandising, Inventory Control, Customer Service, Training, P&L Management, Leadership, Hiring, Driving Results, Sales Management, Customer Experience, Time Management, Store Operations, Profit, Sales, Inventory Management, P&L, Shrinkage, Employee Training
Education
Touro College 2007 — 2010
B.A., Social Science/History
Edward R. Murrow High School 1999 — 2002
High School Diploma, Stagecraft, Law
New York Institute of Photography
Photography
Texas Health & Human Services Commission June 2015 - Present
Target November 2010 - March 2015
Forever 21 September 2011 - October 2014
Anna's Linens September 2010 - August 2011
Workforce Solutions for South Texas November 2008 - September 2010
AT&T August 2007 - July 2008
T- Mobile September 2004 - May 2007
Factory To You January 2003 - September 2004
Old Navy November 2002 - January 2003
Burlington Coat Factory January 2002 - November 2002
Skills
Retail Management, Managing Sales Team, Operations Management, Hiring, Recruiting, Coaching, PeopleSoft, SAP, Kronos, Human Resources, Customer Relations, Customer Service, Customer Satisfaction, Organization, Team Leadership, Training, Inventory Management, Event Management, Retail, Merchandising, Sales, Management, Store Operations, Leadership
Education
University of Phoenix 2011 — 2013
Bachelors of Science, Business; HR Management
The University of Texas-Pan American 1990 — 1993
Biology
AT&T July 2013 - Present
BMS Sales Specialists January 2013 - July 2013
T-Mobile April 2009 - June 2012
Skills
Training, Leadership, Sales, Microsoft Excel, Microsoft Word, Management, Microsoft Office, Windows
Education
The University of the West Indies, Mona 2008 — 2009
Computer Science
Wordipedia January 2011 - Present
Charles River Laboratories August 2008 - November 2010
PA Consulting Group 2005 - 2008
Microsoft 2007 - 2007
T-Mobile 2004 - 2007
BearingPoint December 2003 - September 2005
Netpresenter 2003 - 2005
Answerthink May 1999 - February 2003
JDA Software June 1995 - May 1999
NCR Corporation 1979 - 1989
Education
Thunderbird School of Global Management
Master of International Management, International Business
T-Mobile June 2015 - Present
SAC Wireless, a Nokia Company June 2012 - June 2015
Ericsson September 2011 - June 2012
Sargent & Lundy May 2008 - May 2011
FMHC Corporation September 2006 - May 2008
Triton College, Academic Success Center August 2001 - September 2006
Skills
Microsoft Windows, Microsoft Office Suites, Microsoft Excel, Microsoft Word, Access, PowerPoint, MS Project, Outlook, Adobe Products, Project Management, Site Acquisition, Executive..., Project Administration, Telecommunications, New Site Development, Project Planning, Scheduling, Vendor Management, Team Leadership, Troubleshooting, Contract Negotiation, Deployment Planning, Process Improvement, Project Analysis, Data Analysis, Team Building, Hiring, Training, Coaching, Resource Allocation, Operations Management, Spreadsheet Development, Invoicing, Budget Proposals, Logistics Management, Financial Management, Account Reconciliation, Policy/Procedure Design, Leasing, Proposal Development, Planning Budgeting &..., Zoning and Permitting, Material Procurement, Data Entry, Database Systems, Siterra, SharePoint, NetworkFlow, Clear Vision, Golden Query
Education
University of Illinois Springfield 2007 — 2009
Bachelor's Degree
Triton College 2003 — 2005
Associate's Degree
Georgia Pacific March 2015 - Present
Norfolk Southern Corporation October 2013 - October 2014
T-Mobile October 2012 - October 2013
GameStop October 2007 - October 2012
Skills
Economics, Oracle, Sales Management, Direct Sales, Microsoft Excel, Data Analysis, Public Speaking, Customer Service, Sales, Time Management, Inventory Management, Teamwork, Team Leadership, Inventory Control, Team Building, Sales Operations, Customer Relations
Education
Old Dominion University 2009 — 2011
Bachelor of Science (BS), Business Administration - Economics Concentration, Psychology
Tidewater Community College 2006 — 2009
Associate of Science (AS), Business Administration and Management, General
T-Mobile April 2015 - Present
RGV Hispanic Chamber of Commerce January 2015 - May 2015
The Flying Walrus June 2012 - January 2015
Horizon Montessori Public School August 2011 - May 2012
Skills
Social Media, Microsoft Office, PowerPoint, Photoshop, Microsoft Excel, Microsoft Word, Customer Service, Social Media Marketing, Facebook, Advertising, Teamwork, HTML, Event Planning, Public Speaking, Research, Leadership
Education
The University of Texas-Pan American 2011 — 2015
Bachelor of Business Administration (BBA), Marketing, Senior
AT&T 2010 - Present
Baltimore City Forestry Board September 2013 - November 2013
T-Mobile 2006 - 2010
AT&T 2002 - 2006
Edwards and Kelcey 1999 - 2002
Skills
LTE, GSM, Telecommunications, UMTS, Data Center, Switches, Troubleshooting, IP, VoIP, Wireless
Education
Towson University 2013 — 2018
Master's degree, Professional, Technical, Business, and Scientific Writing
University of Maryland College Park 2002 — 2010
Bachelor's degree, English Language and Literature/Letters
Crisis- Company Confidential April 2014 - Present
T-Mobile October 2007 - December 2010
Carrabec High School 2008 - 2010
Skills
Psychology, Educational Psychology, Social Psychology, Microsoft Office, Microsoft Excel, Customer Service, Microsoft Exchange, PowerPoint, Social Networking, Volunteering, Photoshop, Basketball Coaching, Social Media, Social Media Marketing, Photography, Mental Health, Time Management, Data Entry, Outlook, MHRT/C, CRMA, First Aid, First Aid/CPR
Education
Thomas College 2011 — 2015
Bachelor's degree, Psychology, 3.6 GPA
United states army January 2012 - Present
T-Mobile February 2011 - December 2011
Best Buy July 2010 - February 2011
Skills
Leadership, Customer Service, Training, Management, Team Building, Program Management, Team Leadership, Microsoft Excel, Strategic Planning, Project Management, Sales, PowerPoint, Healthcare, Inventory Management, Retail, Prospect & Closing, Account Retention, Presentation Skills, Exceeding Quotas, Relationship Building, Networking
Education
Trident University International 2012 — 2015
Bachelor of Health Science, Health Services/Allied Health/Health Sciences, General, 3.5 GPA
Troup High School 2003 — 2007
High School, N/A
The University of Texas Rio Grande Valley October 2014 - Present
Texas Workforce Commission April 2009 - August 2012
Pronto Insurance July 2007 - March 2009
T-Mobile March 2004 - February 2007
Intimate Secret Lingerie August 2001 - March 2004
Service Merchandise August 1999 - June 2001
Service Merchandise November 1997 - April 1999
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Mentoring, Customer Service, Human Resources, Insurance, Team Leadership, Outlook, Oracle, Sales, Teamwork, Troubleshooting
Education
The University of Texas-Pan American 2013 — 2015
Bachelor of Business Administration in Management, Business Administration and Management, General, 3.62 GPA
Bridge Partners Consulting August 2014 - Present
BeyondSoft Consulting Inc June 2012 - January 2013
Poor Jean Apparel October 2009 - July 2012
T-Mobile January 2009 - January 2010
T-Mobile May 2008 - February 2009
MAQ Software November 2007 - May 2008
MAQ Software 2005 - 2006
Honeywell Aerospace 2004 - 2005
Skills
Marketing Communications, Project Management, Event Planning, Copywriting, Social Media Marketing, Training, Leadership, Advertising, Management, B2B, Internal Communications, Marketing, Editing, Program Management, Newsletters, Social Media
Education
University of Washington 2015 — 2015
Social Media Technologies and Implementation - Certificate Course, Social Media Marketing
Trinity Western University 2000 — 2002
Bachelor of Arts (B.A.), Communications
Talbots January 2014 - Present
Talbots October 2011 - January 2014
T-Mobile February 2011 - October 2011
T-Mobile USA, Inc November 2009 - January 2011
T-Mobile USA, Inc May 2004 - October 2009
Gateway 2002 - 2004
Gateway 1999 - 2002
Gateway 1997 - 1999
Skills
Retail, Sales Management, Merchandising, Customer Retention, Customer Experience, Sales Operations, Coaching, Business Development, Sales, Leadership, Customer Satisfaction, Retail Sales, Sales Process, Telecommunications, Team Leadership, Training, Cross-functional Team..., Performance Management, Direct Sales, Management, Team Building, Customer Service, Process Improvement, Driving Results, Profit, Change Management, Program Management, Strategic Planning, Account Management, Business Strategy, Store Management, Strategy, Leadership Development, Marketing, Selling, P&L Management, Inventory Management, Analytics, Project Planning, Hiring, Income Statement, Visual Merchandising, Forecasting, Employee Training, Analysis, Recruiting, Loss Prevention, Competitive Analysis, Call Centers, Time Management
Education
The University of the Arts 1988 — 1990
Bachelor of Arts, Music
University of Bridgeport 1984 — 1987
Photography and music
Dell associates July 2015 - Present
Thebox.com May 2015 - Present
T-Mobile September 2013 - Present
Organo Gold Independent Distributor March 2012 - February 2013
Amway Global June 2009 - May 2011
NORTH EAST COMPUTER SYSTEMS LTD June 2009 - October 2009
Skills
Sales, Management, Multilingual, Communication, Leadership, Public Speaking, Contract Negotiation, Team Building, Customer Service, Training, Customer Satisfaction, Social Media, Retail, Direct Sales, Negotiation
Education
Tri County Regional Vocational Technical High School 2005 — 2019
University of Phoenix
Business Administration and Management, General
T-Mobile August 2015 - Present
College of Charleston January 2012 - Present
College of Charleston January 2015 - August 2015
Historic Charleston Foundation July 2014 - November 2014
Best Buy November 2007 - May 2012
Victoria's Secret August 2006 - January 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Teaching, Apple Certified, Event Planning, Time Management, Data Entry, Sales, Social Media, Leadership, Inventory Management
Education
College of Charleston 2012 — 2015
Bachelor of Arts (B.A.), Historic Preservation and Conservation
College of Charleston 2012 — 2015
Bachelor of Arts (B.A.), History
Trident Technical College 2007 — 2009
Associate of Science (A.S.), Criminal Justice and Corrections, 2.9 GPA
Olgoonik Development, LLC October 2014 - Present
Inter-Con Security Systems, Inc. June 2014 - October 2014
Inter-Con Security Systems, Inc. May 2011 - June 2014
T-Mobile November 2009 - November 2010
Hispanic College Fund January 2009 - June 2009
Skills
Surveillance Detection, Security Operations, First Responder, Personal Security, Schedules, Recruiting, Mobile Devices, Close Attention to..., Methodical, Presentations, Oral & Written..., Workshop Facilitation, Project Management, Customer Satisfaction, Customer Service, Team Leadership, Goal Setting, Analysis, Human Resources, Security, Training, Access Control, Policy, Spanish, CCTV, PowerPoint, Public Speaking, Leadership, Microsoft Excel
Education
Towson University 2004 — 2009
Bachelor of Arts (B.A.), Spanish Language and Literature, German Minor
T-Mobile April 2015 - Present
T&C Industrial Distribution JSC (T&CID) June 2014 - December 2014
American Family Fitness August 2013 - July 2014
Alternative Path Training School November 2013 - February 2014
Hertz Equipment Rental October 2012 - February 2013
Enterprise Car Rental April 2011 - July 2011
Fit 2 Win Sports December 2010 - April 2011
Education
Towson University
Bachelors of Science, Economics
Courtland High School
Diploma, Business, Management, Marketing, and Related Support Services
Aerotek June 2015 - Present
T-Mobile December 2014 - May 2015
Service Corporation International June 2014 - May 2015
Enterprise Rent-A-Car 2013 - 2014
Skills
Sales, Customer Service, Customer Relations, Team Building, Account Management, Time Management, Communication, Negotiation, Problem Solving, New Business Development, Long-term Customer..., People Skills, Self-management, Bilingual Communications, Sales Management, Customer Retention
Education
The University of Texas-Pan American 2009 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
The Philanthropy Show, MVVP TV January 2015 - Present
My Video Voice Productions November 2013 - Present
Community Foundation of Tampa Bay July 2011 - January 2014
Social Media 4 Your Ministry/Message/Method June 2009 - December 2013
First Unity September 2008 - February 2013
Community Tampa Bay 2010 - 2011
Raymond James December 2007 - January 2010
FDN Communications January 2007 - November 2007
T-Mobile October 2000 - March 2004
Royal Caribbean International November 1996 - March 2000
Skills
Social Media, Customer Relations, Strategic Planning, Fundraising, New Business Development, Operations Management, Copywriting, Copy Editing, Marketing Strategy, Marketing Communications, online marketing, Communications Strategy, Corporate Communications, Community Relations, Social Media Marketing, Media Production, Video Production, Video Editing, Videographer, Event Management, Event Planning, Special Events, Newsletter Writing, Speech Writing, Creative Writing, Social Media Consulting, Social Marketing, Social Skills, Social Networking, Media Relations, Public Speaking, Motivational Speaking, Dynamic Speaker, Engaging Speaker, Consulting
Education
Trinity University 1986 — 1990
BA, Mass Communications and Poli Sci
Brighthouse Networks September 2011 - July 2013
T-Mobile November 2009 - July 2012
Best Buy November 2009 - November 2010
Skills
Customer Service, Customer Satisfaction, Social Networking, Sales, Leadership, Selling, Coaching, Training, Team Building, Marketing, Management, Outlook, Program Management, Retail, Recruiting, Interviews, Leadership Development
Education
Troy University 2005 — 2008
Bachelor's degree, Social Sciences
Intuitive Surgical November 2012 - Present
T-Mobile November 2010 - November 2012
T-Mobile July 2003 - November 2010
Perry Corporation September 2001 - July 2003
Envirocare May 1998 - July 2001
Skills
Negotiation, Solution Selling, Sales Management, Account Management, Customer Relations, Customer Service, Sales Process, Leadership, Sales, Strategy, Team Building, Direct Sales, Enterprise Software, Sales Operations, Business Intelligence, Coaching, Cold Calling, B2B, Selling, Customer Retention, Telecommunications, Wireless, Salesforce.com, Strategic Partnerships, Business Development, Product Marketing, New Business Development, Sales Presentations, Cross-functional Team..., Competitive Analysis, Medical Devices, Product Management, Start-ups, Contract Negotiation, SaaS, Management, Product Launch, Key Account Management
Education
Tiffin University 1994 — 1998
Bachelor of Business Administration, Managerial Studies
University of Detroit Mercy
Tyler Technologies February 2010 - Present
Tyler Technologies January 2009 - February 2010
Tyler Technologies January 2007 - January 2009
T-Mobile January 2006 - January 2007
DICK'S Sporting Goods May 2005 - December 2005
Reebok May 2004 - April 2005
Reebok June 2003 - May 2004
Skills
SQL, Databases
Education
Thomas College 1999 — 2003
Bachelors, Business Management
Kennett High School 1996 — 1999
9-12
eventcore April 2015 - Present
Holland America Line and Princess Cruises Alaska and the Yukon May 2011 - April 2015
Holland America Line and Princess Cruises Alaska and the Yukon May 2008 - April 2015
T-Mobile November 2008 - May 2009
BB Lumber & Hardware June 2007 - May 2008
Lynden High School September 2000 - December 2007
Whatcom County League December 2006 - March 2007
Lynden High School October 2004 - March 2006
Nooksack Middle School December 2002 - April 2004
Skills
Tourism, Customer Service, Tour Management, Event Management, Tour Operators, Hospitality, Leisure, Event Planning, Hospitality Management, Public Speaking, Social Media, Public Relations, Microsoft Office, Sales, Hospitality Industry, Customer Satisfaction, Training, Coaching, Travel Management, Travel Planning, Leisure Travel, Tourism Management, Microsoft Word, Train New Employees, Employee Training, Management, Leadership, Time Management
Education
Trinity Western University 2007 — 2010
Bachelor of Arts (B.A.), Human Kinetics
Western Washington University
T-Mobile August 2006 - Present
Skills
Cisco Technologies, TCP/IP, Switches, DNS, VoIP, VPN, Active Directory, System Deployment, System Administration, BMC Remedy, Blackberry Enterprise..., Windows Server, VMware, DHCP, VMware ESX, SCCM, Data Center, Servers, Disaster Recovery, Security, Operating Systems, LAN-WAN, Virtualization
Education
Thomas More College
T-Mobile November 2008 - Present
AT&T Mobility January 2005 - November 2008
T-Mobile/Ameritel April 2002 - December 2005
World Wide PCS Inc February 2001 - April 2002
Skills
Wireless, Customer Satisfaction, Customer Retention, Telecommunications, Retail, Mobile Devices, Customer Experience, Sales, Team Leadership, Team Building, Inventory Management, Merchandising, Mobile Technology, Managed Services, Coaching, Customer Service, Cellular Communications, Profit
Education
Touro College 2002 — 2006
Bachelor Degree, Business Management
T-Mobile September 2013 - Present
T-Mobile July 2007 - September 2013
Hannaford Bros. Co. May 2002 - July 2007
Skills
Up-selling, Customer Service, Telecommunications..., Award Winner, Policy Review, Stocks, Negotiation, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Exchange, PowerPoint, Retail
Education
Thomas College 2013 — 2015
Master of Business Administration (M.B.A.), Human Resources Management, Magna cum laude
Thomas College 2007 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration
T-Mobile September 2009 - Present
T-Mobile USA April 2005 - Present
Concur Technologies Inc. September 2003 - April 2005
Entomo Inc. January 2001 - September 2003
One2One.com May 1999 - January 2001
Ohmeda Inc. May 1997 - May 1999
Skills
Agile Methodologies
Education
University of Wisconsin-Madison 1996 — 1997
M.S, Electrical and Computer Engineering
Tianjin University
B.S, Biomedical Engineering
MAXIMUS June 2013 - Present
Harte-Hanks, Inc. January 2013 - May 2013
T-Mobile February 2010 - June 2012
Convergy's September 2008 - October 2009
Time Warner Cable December 2007 - September 2008
Expedia, Inc. June 2002 - 2007
Skills
Call Center, Workforce Management, Customer Experience, Vendor Management, P&L Management, Program Launches, Leadership Development, Sales Operations, Operations Management, Six Sigma, Program Management, Renewals, Customer Retention, Process Improvement, Process Development, Team Management, Change Leadership, Strategic Planning, Payroll Administration, Training & Development, Customer Relations, Innovation, Coaching, Interviewing, Conducting Interviews, Change Management, Customer Service, Interviews, Call Centers, Customer Satisfaction, Telecommunications, Employee Training, Payroll, Team Building, Human Resources, Contact Centers, Analysis
Education
The University of Texas-Pan American 2001 — 2002
Donna High School 1998 — 2001
High School
AT&T July 2012 - Present
AT&T June 2009 - July 2012
AT&T November 2005 - June 2009
T-Mobile June 2003 - June 2005
Triton PCS 2001 - 2003
BellSouth Mobility 1999 - 2001
BellSouth Mobility DCS 1998 - 1999
BellSouth Mobility DCS 1996 - 1998
GTS/Duke Power 1994 - 1996
Education
Thomas Nelson Community College 1979 — 1982
Law Enforcement, History
PCF, Inc. May 2002 - October 2007
United States Marine Corps October 2001 - October 2007
PCF 2004 - 2007
T-Mobile 1997 - 2004
DIGIPH PCS 1997 - 2004
PCF, Inc. December 1999 - April 2002
Education
University of West Florida - College of Business
B.S., Finance
Troy University 1992 — 1996
T-Mobile April 2014 - Present
Group Health Cooperative August 2013 - April 2014
Group Health Cooperative July 2001 - August 2013
Boeing September 2000 - June 2001
Winterbauer & Diamond 1996 - 2000
Foster Pepper & Shefelman PLLC 1995 - 1996
Skills
Employment Law, Litigation, Policy, Mediation, FMLA, Discrimination, Corporate Law, Privacy Law, Labor Relations, Human Resources, Training, Commercial Litigation, Process Improvement, Employment Litigation, Health plan litigation, Employee Benefits, ERISA, Class Actions, Wage & Hour
Education
Trinity University
BA, Political Science
University of Illinois College of Law
Doctor of Law (J.D.), Law, cum laude
T-Mobile November 2014 - Present
Texas GOP August 2008 - Present
Sonia McMasters July 2002 - Present
Travis County Republican Party October 2013 - December 2013
Internal Revenue Service (IRS) April 2013 - April 2013
ALMAFA TOTAL HOUSE dba: ALMAFA Group, LLC. September 2012 - October 2012
Postal Annex November 2005 - March 2012
Armor Affiliates, Inc/ Armor Sealants & Firestopping May 2004 - June 2005
Maintenance of Austin May 2002 - September 2003
Jaco de Mexico/ Jaco Electronics May 2001 - January 2002
Skills
Public Speaking, Notary Public, Training, Outlook, Management, Public Relations, Event Planning, Social Networking, Social Media, Customer Service, Strategic Planning, Marketing, Community Outreach, Fundraising, Leadership Development, Nonprofits, Editing, Leadership, PowerPoint, Research, Microsoft Word, Team Building, Volunteer Management, Staff Development, Facebook, Spanish, Negotiation, Coaching, Microsoft Excel, Newsletters, Social Media Marketing, Policy, Small Business, Microsoft Office, Sales, Public Policy, Event Management, Constituent..., Politics, Political Campaigns, Government, Human Resources, Budgets, Legislation, Legal Research, Speech Writing
Education
The University of Texas-Pan American 1980 — 1981
Spanish & History
Grace Christian School 1976 — 1979
High School, All Major Subjects
Microsoft March 2015 - Present
Starbucks October 2013 - February 2015
Starbucks May 2012 - October 2013
T-Mobile September 2011 - May 2012
T-Mobile January 2011 - September 2011
T-Mobile April 2009 - January 2011
T-Mobile August 2008 - March 2009
Euromonitor International May 2007 - August 2008
Thunderbird School of Global Management January 2007 - May 2008
Baxter & Woodman, Inc. Consulting Engineers November 2004 - August 2006
Skills
Project Management, Marketing Research, Consumer Behaviour, Competitive Intelligence, Vendor Management, Business Strategy, Strategic Consulting, Spanish, Portuguese, International..., International Relations, International Business..., Public Relations, Event Management, Team Management, Cross-functional Team..., Cross-cultural..., Public Speaking, Statistics, Financial Modeling, Continuous Improvement, Retail Marketing, Retail Sales Analysis, Sales Operations, Strategy, Strategic Planning, Marketing, Leadership, Business Development, Program Management, Team Leadership, B2B, Forecasting
Education
Thunderbird School of Global Management 2006 — 2008
Global MBA
University of Wisconsin-Milwaukee 1998 — 2001
BA
McHenry Community High School East 1994 — 1998
T-Mobile 2006 - April 2010
EMBARQ 2006 - 2006
Sprint-Nextel 2005 - 2006
IBM Global Services 2004 - 2006
Sprint 1998 - 2006
FutureLink Consulting Inc 1998 - 1999
Skills
SDLC, PMP, Program Management, PMO, Vendor Management, Software Project..., Telecommunications, Integration, Requirements Analysis, Resource Management
Education
University of Phoenix 2003 — 2008
MBA
Thiagarajar College of Engineering 1990 — 1994
B.S, Mechanical Engineering
John Mannone, Esq. April 2013 - Present
Land Use Commercial Acquisition Services January 2009 - Present
Market Street Properties LLC January 2010 - Present
Market Street Properties LLC November 2009 - December 2013
Clearwire December 2008 - November 2009
BCI Communications October 2007 - November 2008
T-Mobile November 2005 - December 2006
Education
Touro College 1989 — 1992
JD, Law
State University of New York at Albany 1984 — 1998
Bachelor of Arts (B.A.), History
Flint Hills Resources February 2014 - Present
Texas Commission on Environmental Quality July 2010 - January 2014
San Antonio Water System June 2008 - December 2008
T-Mobile June 2007 - August 2007
Skills
Environmental..., Title V Permitting, Compliance..., Air Permitting, Hazardous Waste..., Environmental Compliance, Emergency Spill Response, Deviations, Air Quality, Solid Waste, Title V, Water Resources, Water, Civil Engineering, Wastewater Treatment, Engineering, GIS, Water Quality, Stormwater Management, Water Treatment, Sustainability, Environmental Awareness, Technical Presentations, Volunteering, Academic Tutoring, Environmental Permitting, Proposal Writing, NPDES, Environmental..., Groundwater
Education
Trinity University 2004 — 2009
Bachelor of Science (B.S.), Engineering Science
Sprint February 2013 - Present
T-Mobile November 2010 - September 2012
T-Mobile April 2010 - October 2010
T-Mobile January 2009 - March 2010
Communications Electronics, Inc January 2006 - January 2009
Baltimore Business Communications, Inc January 1998 - January 2006
Communications Electronics, Inc January 1993 - January 1998
AMK Radio Sales January 1990 - January 1993
Motorola 1985 - 1993
Skills
B2B, Telecommunications, Wireless, Team Leadership, Account Management, Sales Management, Sales, Customer Service, New Business Development, Product Marketing, Mobile Technology, Solution Selling, Contract Negotiation, Team Building, Direct Sales, Salesforce.com, Mobile Devices, Business Development, Sales Management..., Building Relationships, Territory Management, Networking, Solutions Marketing, Coaching, Cold Calling, VoIP, Sales Force Development, Marketing, Selling, Retail, Strategic Partnerships, Customer Retention, Cloud Computing, Channel, Sales Process, Management, Sales Operations, Business Strategy, Sales Presentations, Managed Services, Unified Communications, Team Management, Professional Services
Education
Towson University 1974 — 1979
Towson University
BS, Physical Education
T-Mobile April 2015 - Present
T-Mobile August 2010 - March 2015
T-Mobile November 2008 - July 2010
T-Mobile April 2005 - October 2008
Skills
Sales Management, Spanish, Public Speaking, Coaching, Strategic Planning, P&L, Social Media, Telecommunications, Microsoft Office, Income Statement, Leadership Development, Team Building, Recruiting, Retail, Marketing Strategy, Customer Satisfaction, Business Planning, Sales, Leadership, Direct Sales, Sales Operations, Customer Experience, Account Management
Education
Towson University 2003 — 2007
B.A., Economics and Political Science
Citizens Bank August 2011 - May 2015
T-Mobile October 2012 - April 2014
Lynn and Jens Dance Studio November 2009 - June 2012
RadioShack May 2010 - March 2012
Jose Mateo's Ballet Theatre September 2009 - June 2011
Rhythmic Visions Dance Center September 2008 - June 2009
Bodies in Motion Performing Arts School April 2008 - June 2009
Skills
Dance Education, Ballet, Dance, Choreography, Improvisation, Contemporary Dance, Performing Arts, Jazz Dance, Arts Administration, Classical Ballet, Musical Theatre, Teaching, Sales, Finance, Cash Management, Banking, Modern Dance, Operations Management, Professional Services, Education, Retention, Fine Arts, Technical Support, Customer Retention, Customer Service, Fine Art
Education
The University of the Arts 2004 — 2008
BFA, Ballet, Modern, Jazz, Tap, Liberal Arts
Philadanco 2006 — 2007
Summer Intensive
Baltimore School for The Arts 2001 — 2004
Diploma
Medical University of South Carolina July 2010 - Present
Medical University of South Carolina July 2010 - Present
T-Mobile May 2007 - June 2010
MD&E CLARITY March 2004 - January 2007
IBM June 1996 - February 2003
Skills
Strategic Planning, Public Speaking, Data Entry, Sales, Process Scheduler, Customer Satisfaction, PowerPoint, Training, Microsoft Office, Process Improvement, Customer Service, Software Documentation, Microsoft Excel, Team Building, Microsoft Word, Outlook, Sales Management, Quality Assurance, Healthcare, Inventory Management, Access, Auditing, Medical Records, Medical Coding, Lotus Notes, Lotus 123, Lotus Domino, Database Scripting
Education
Trident Technical College 1983 — 1985
Political Science and Government
PlainsCapital Bank February 2006 - Present
T-Mobile June 2003 - August 2005
Skills
Banking, Retail Banking, Credit, Commercial Banking, Cross Selling, Credit Analysis, Internet Banking, Credit Cards, Consumer Lending
Education
The University of Texas-Pan American
T-Mobile June 2012 - June 2015
AT&T January 2009 - January 2012
NCO Group June 1998 - January 2009
Skills
Sales, Customer Service, Customer Satisfaction, Customer Experience, Customer Retention, Team Leadership, Retail, Call Centers, Training, Leadership, Event Planning, Wedding Coordinating
Education
Trident Technical College
Meeting and Event Planning
Verizon Wireless September 2013 - Present
T-Mobile October 2000 - June 2013
Skills
Telecommunications, Mobile Devices, Contract Management, Wireless, Project Planning, 3G, 4G, Business Development, CDMA, Cross-functional Team..., GSM, Program Management, Project Management, Team Leadership, UMTS, Cellular Communications, Management
Education
Trinity University 1984 — 1988
Bachelor of Arts (BA), Art History
Faith Anointed Missionary Baptist Church January 1988 - Present
NCO Group August 2012 - June 2013
T-Mobile September 2008 - September 2011
SunCom Wireless August 2002 - September 2008
United Siding Specialist August 2001 - August 2002
Builder's FirstSource April 1996 - May 2001
Skills
Coaching Rep's, Microsoft Word, Microsoft Excel, Microsoft Publisher, Avaya, CMS, Multi Tasking, Microsoft Outlook, RTA, Samson, Quick view, Citrix
Education
Trident Technical College 1998 — 2007
Accounting
Grodon H. Garrett High School 1983 — 1986
Diploma
Mueller, Inc. August 2013 - Present
T-Mobile December 2003 - August 2013
Skills
Customer Service, Sales, Microsoft Office, Team Leadership, Leadership, Customer Satisfaction, Account Management, Sales Management, Call Centers, Training
Education
The University of Texas-Pan American 1994 — 2006
Bachelor of Arts (B.A.), Philosophy
T-Mobile November 2003 - Present
Skills
Sales Operations, Customer Experience, Managed Services, Channel Partners, New Business Development, Telecommunications, Customer Retention, Call Centers, Wireless, Mobile Devices, VoIP, Direct Sales, Product Management, Team Management, Team Leadership, Management, Avaya, Mobile Communications, B2B, Sales Process, Unified Communications
Education
The University of Texas-Pan American 2000 — 2001
La Joya High School 1996 — 2000
Sony March 2015 - Present
Samsung October 2013 - February 2015
Verizon Wireless September 2012 - April 2013
T-Mobile May 2009 - August 2012
AT&T Mobility November 2007 - January 2009
Skills
Wireless, Direct Sales, Customer Retention, Telecommunications, Sales Management, Customer Experience, Account Management, Sales, New Business Development, Selling, Retail, Team Leadership
Education
Towson University 2010 — 2014
Master of Business Administration (MBA), Management Information Systems, General
University of Maryland Baltimore County
Bachelor's degree, Economics
Candi Maries January 2012 - Present
Xpose Fitness March 2007 - November 2011
T-Mobile June 1997 - February 2007
Skills
Management, Marketing Strategy, Strategic Planning, Marketing, Sales, Customer Service, Sales Management, New Business Development, Business Strategy, Social Media, LP, Training, Time Management, Multi-Unit Management, Sales Operations, Coaching, Store Operations, Entrepreneurship
Education
Towson University
Bachelor's degree, Psychology
T-Mobile November 2010 - Present
STS One Stop Shop May 2010 - November 2010
Best Buy February 2008 - June 2010
Skills
Bilingual, Retail Sales Experience, Customer Service, Computer Repair, Customer Satisfaction, Android, Windows Phone, Keyboard Skills, Team Building, Team Leadership, Teamwork, Graphic Design, C++, Telecommunication, Vinyl Cutting, Vinyl Banners, Musician
Education
The Science Academy of South Texas 2004 — 2008
The University of Texas-Pan American
Computer Engineering
Mold Test USA 2013 - Present
T-mobile July 2012 - June 2013
The Mobile Spot June 2011 - July 2012
Sprint April 2008 - January 2012
Skills
13 years experience in..., Sales Operations, Operations Management, Technical Support, Sales Management
Education
Johnson and Wales University Charlotte NC 2005 — 2006
Culinary Arts/Chef Training, 4.0
Tidewater Community College 2004 — 2005
General Studies, 3.5gpa
home May 2014 - Present
University of Phoenix September 2013 - July 2014
T-Mobile July 2013 - August 2013
Dillards March 2013 - June 2013
Skills
Art, Literature, Feature Films, Short Films, Music, Computer Proficiency, Cash Register, Cooking, Coordinating Events, Childcare, Organization, Foreign Languages, Customer Service
Education
University of Phoenix 2013 — 2016
Trident Technical College 2012 — 2013
T-Mobile
Skills
Customer Service, Sales, Wireless
Education
The University of Texas-Pan American
Mechanical Engineering
InterContinental Hotels Group (IHG®) May 2015 - Present
iQor October 2014 - February 2015
Verizon Wireless 2011 - 2014
T-Mobile March 2009 - January 2011
Skills
40+ WPM, Problem Solving, Microsoft Office, Customer Service, PAYMENT PROCESSING, Telecommunications, Call Centers, Sales, Customer Satisfaction, Customer Experience, Customer Retention, Account Management, Technical Support
Education
Baptist Hill Highschool 1998 — 2000
highschool diploma, Regular/General High School/Secondary Diploma Program
Trident Technical College
human services, Human Services, General
T-Mobile May 2013 - Present
NCO Financial Systems June 2012 - April 2013
NAVY EXCHANGE SERVICE COMMAND (NEXCOM) January 2011 - June 2012
Knowledge Universe September 2009 - June 2010
versatile design center August 2008 - August 2009
Michaels Arts and Crafts February 2007 - August 2008
Education
Make-up Designory 2010 — 2011
Thomas Nelson Community College 2009 — 2010
T-Mobile 2013 - 2014
Skills
Customer Service, Customer Retention, Sales, Automotive Parts
Education
The University of Texas-Pan American
Electrical and Electronics Engineering