T-Mobile Company
Industry: Mobile telecommunication company
DescriptionT-Mobile is the brand name used by the mobile communications subsidiaries of the German telecommunications company Deutsche Telekom AG. The brand is active in Austria, the Czech Republic, the Netherlands, Poland, and the United States. Headquarters: Bonn, Germany Founder: Deutsche Telekom Founded: December 1999 Number of employees: 44,000 Parent organization: Deutsche Telekom Subsidiaries: Hrvatski Telekom, T-Mobile Deutschland Gmbh
T-Mobile List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at T-Mobile. You can filter them based on skills, years of employment, job, education, department, and prior employment.
T-Mobile Salaries. You can even request information on how much does T-Mobile pay if you want to. Learn about salaries, pros and cons of working for T-Mobile directly from the past employees.
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19,518 T-Mobile employees in database. Find out everything there's to know about T-Mobile employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
T-Mobile Employees
Holland Partner Group August 2014 - Present
Holland Partner Group October 2013 - July 2014
Holland Partner Group October 2012 - September 2013
Holland Partner Group October 2011 - October 2012
Holland Partner Group December 2010 - October 2011
Holland Partner Group June 2010 - December 2010
AT&T May 2008 - January 2010
Springfield Remanufacturing Company January 2009 - May 2009
On Call Computer Services May 2005 - December 2007
T-Mobile October 2003 - June 2005
Skills
Property Management, Yardi Voyager, LRO, Sales Management, Customer Service, Vendor Relations, Budgeting, Real Estate, Market Research, SAS, SPSS, Strategic Planning, Computer Hardware, Retail, Transformational..., Organizational..., Organizational Behavior, Yardi, Management, Budgets, Property, Contract Negotiation, Sales, Apartments, Leases, Marketing
Education
Missouri State University 2008 — 2010
Master, Business Administration
Missouri State University 2005 — 2008
Bachelor of Science, Marketing Management
Amazon December 2014 - Present
CIBER, Inc. October 2010 - December 2014
T-Mobile October 2010 - December 2014
KnowledgeLake August 2009 - October 2010
PawcassoPets.com March 2009 - September 2009
Fujitsu Consulting May 2006 - March 2009
TEKsystems August 2001 - May 2006
DMR Consulting March 1999 - July 2001
Electronic Business Equipment April 1997 - March 1999
Tronitech 1988 - 1995
Skills
Project Management, SDLC, Project Portfolio..., Program Management, Solution Architecture, Product Management, Integration, PMP, Enterprise Content..., Knowledge Management, Enterprise Software, Software Development, Enterprise Architecture, Software Project..., Management, Business Process, Documentum, Agile Methodologies, SharePoint, PMO, Pre-sales, Document Imaging, Document Management, ECM, Professional Services, PeopleSoft, Tableau
Education
American College
Business communications
MiraCosta College
History & Psychology
We R Wireless December 2011 - February 2013
RadioShack September 2010 - December 2011
T-Mobile October 2009 - July 2010
AT&T Mobility November 2007 - May 2009
Skills
Enthusiastic developer..., Excellent communication..., Fast learner with a..., Adaptable to constantly..., Creative problem solver, Reliable team player, Great at multitasking, Strong knowledge of all..., Extensive experience..., Outstanding..., Point Of Sales, Ms..., At&t Uverse TV,..., Computer and technology..., Office machine sales
Education
MiraCosta College 2000 — 2002
Acting
T-Mobile September 2015 - Present
T-Mobile June 2014 - Present
T-Mobile February 2014 - June 2014
T-Mobile December 2012 - February 2014
Aeropostale May 2011 - December 2012
Skills
Customer Experience, Business Analysis, Telecommunications, Team Leadership, Customer Engagement, Customer Service, Networking, Merchandising, Sales, Visual Merchandising, Retail Sales, Store Operations, Driving Results, Retail, Loss Prevention, Store Management, Cashiering, Inventory Management, POS, Planograms, Avaya IP Telephony, System Deployment
Education
Missouri State University 2011 — 2017
BS, Computer Information Systems
Ozarks Technical Community College 2009 — 2011
Associate of Science (A.S.)
T-Mobile February 2013 - Present
McDonald's Corporation March 2008 - Present
Kohl's Department Stores November 2012 - February 2013
Education
Missouri State University 2008 — 2012
Bachelor of Science (B.S.), Electronic Arts- Audio Studies
Forsyth R-III Highschool 2004 — 2008
Advanced Studies Diploma
T-Mobile October 2013 - Present
Best Buy March 2013 - October 2013
Home Rental Services, Inc. July 2012 - March 2013
T-Mobile July 2010 - November 2012
Arvest Bank December 2009 - April 2010
Best Buy August 2006 - 2009
Skills
Licensed Realtor, Customer Service, Retail, Banking, Project Planning, Marketing, Project Management, Event Planning, Sales, Supervisory Experience, Event Management, Inventory Management, Time Management, Customer Satisfaction, Negotiation, Budgets, Training, Customer Retention, Account Management
Education
Missouri Southern State University 2005 — 2009
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services, 3.3
Missouri Southern State University 2005 — 2009
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services
T-Mobile/Metro July 2015 - Present
Community Chapel Church October 2014 - Present
Howler Films September 2012 - Present
U.S. Cellular October 2012 - September 2013
T-Mobile April 2011 - August 2012
T-Mobile March 2010 - August 2011
T-Mobile July 2009 - May 2011
Skills
Sales Operations, Leadership, Strategic Planning, Team Leadership, Training, Sales, Team Building, Sales Process, Wireless, Time Management, Customer Retention, Customer Service, Analysis, Self-driven, Management, Coaching, Direct Sales, Customer Satisfaction, Customer Experience, Sales Leadership..., Recruiting, Sales Presentations, Sales Management, Account Management, Building Relationships, Interviews, Cold Calling, Salesforce.com, Merchandising, Organization, Business Development, Marketing, Human Resources, Forecasting, Retail, Event Planning, Onboarding, Public Speaking, Competitive, Staff Development, Business Analysis, Communication Skills, Metrics Reporting, Telecommunications, Store Management, Employee Training, Mobile Devices, Film, Film Production, Documentaries
Education
Missouri Southern State University
Political Science and Government
T-Mobile June 2014 - Present
Aerotek June 2012 - October 2013
US Army July 2010 - September 2011
US Army August 2007 - July 2010
US Army October 2003 - August 2007
Skills
Recruiting, Staffing Services, Resume Writing, Leadership, Internet Recruiting, Sourcing, Screening Resumes, Management, Employee Training, Data Analysis, Customer Service, Background Checks, Employee Files, Visio, Microsoft Office, Military Experience, Onboarding, Business Networking, Applicant Tracking..., Interviews, Employee Relations, Maintenance Management, Records Management, Research, Standards Compliance, Outlook, Microsoft Excel, Decision Analysis, Internet
Education
Missouri State University 2011 — 2014
Bachelor of Science, Business Administration, Management and Operations
Hair By Dana- work for self March 2006 - Present
Rat Boys Car Wash January 2014 - April 2014
T-Mobile February 2011 - December 2013
jcpenney August 2010 - February 2011
Regis Corporation April 2010 - August 2010
Fantastic Sams Hair Salons, KJS Sams, Inc. March 2008 - July 2009
Fantastic Sams Hair Salons, KJS Sams, Inc. April 2007 - March 2008
Intematix August 2005 - December 2005
Skills
Cosmetology, Customer Service, Microsoft Excel, Management, Telephone Skills, Retail, Teamwork, Analysis, Retail Sales, PowerPoint, Microsoft Word, Microsoft Office, Data Entry, Time Management, Salons, Fashion, Waxing, Beauty Industry, Sales
Education
San Jose State University 2010 — 2012
Bachelor's degree, Hospitality Management and Business Minor
Mission College 2007 — 2010
Shoreline Occupational Services (School Of Cosmetology) 2005 — 2007
Harbor High School 2002 — 2006
High School Diploma
T-Mobile September 2014 - Present
Independent March 2014 - Present
T-Mobile June 2011 - October 2014
T-Mobile July 2009 - June 2011
T-Mobile January 2006 - July 2009
McLeodUSA Inc. March 2001 - October 2005
Karmak October 1998 - March 2001
Alltel Wireless February 1994 - October 1998
Skills
Learning & Development..., Mobile Technology, Mobile Communications, Telecommunications, Telecommunications..., Software Implementation, Training Facilitation, Team Management, Call Centers, Operations Management, MBTI, Training Delivery, Leadership, Coaching, Customer Experience, Team Building, Performance Management, Management, Employee Training, Leadership Development, Customer Retention, Team Leadership, Customer Satisfaction
Education
Missouri State University
Communication, General
Google March 2013 - Present
Wells Fargo August 2011 - March 2013
T-Mobile March 2010 - July 2011
Bank of America February 2008 - February 2010
Skills
Loans, Credit, Banking, Mortgage Lending, Loan Origination, Graphic Design, Sound Design, Cash Management, Leadership, Branch Management, Credit Analysis, Finance, Relationship Management, Sales, Customer Retention, Call Centers, Financial Services, Customer Experience, Business, Cold Calling, Small Business, Financial Analysis, Customer Satisfaction, Marketing, Customer Service, PowerPoint
Education
Mission College 2007 — 2014
Graphic Design, Graphic Design
D&S Community Services September 2015 - Present
D&S Community Services August 2015 - September 2015
Lakeland Behavioral Health System March 2007 - July 2015
T-Mobile March 2009 - April 2011
Burrell Behavioral Health May 2006 - April 2007
Boys & Girls Town of Missouri May 2004 - September 2004
TravelNow.com January 2003 - February 2004
Springfield Family YMCA August 2000 - January 2003
Missouri State University April 1999 - December 2002
Skills
Treatment, Healthcare, Networking, Leadership, Therapists, Higher Education, Budgets, Crisis Intervention, Behavioral Health, Program Development, Cpr Certified, Social Services, Psychotherapy, Time Management, Coaching, Leadership Development, Conflict Resolution, Team Building, Therapeutic Recreation, Team Leadership, Mental Health, Progress Notes, Adolescents, Supervision, Training, Public Speaking, Event Planning, Volunteer Management, Communication, Microsoft Word, Teaching, Interventions
Education
Missouri State University 1998 — 2002
Bachelor of Science, Recreation & Leisure Studies + General Business
Alpha Omega Developments, inc April 2011 - Present
Property Resources Group April 2010 - Present
T-Mobile February 2007 - April 2010
Miracle Steel Structures April 2004 - February 2007
FiCore Funding January 2003 - April 2004
Skills
B2B, Sales, Selling, Direct Sales, Real Estate, Budgets, Real Estate Development, Negotiation, Leases, Investment Properties, Tenant, Marketing, Property Management, Real Estate Transactions, Contract Negotiation, Buyer Representation, Mortgage Lending, Commercial Real Estate, Investors, Apartments, Disposition, Land Acquisition, Construction, Account Management, Listings
Education
Minnesota State University, Moorhead 1998 — 2002
BS, Business Administration
University of Portsmouth
International Business
MarketSource Inc. - Target Mobile March 2013 - Present
T-Mobile July 2012 - September 2012
T-Mobile October 2005 - July 2012
T-Mobile August 2005 - October 2005
Express February 2002 - July 2005
Skills
Sales Operations, B2B, Selling, Account Management, Sales, Direct Sales, Management, Marketing Strategy, Negotiation, Manage Client..., Merchandising, Team Leadership, Customer Retention, Building Relationships, Strategic Planning, District Sales..., New Business Development, Sales Presentations, Sales Force Development, Recruiting, Team Building, Staff Development, Training Delivery, Adult Education, Territory Management, Communication Skills, Device Sales Approaches..., Business Negotiation, Sales Manager, Small Business Marketing, Leadershi, Sales Management, Solution Selling, Leadership, Business Planning, Customer Service, Training
Education
Missouri State University 1997 — 2000
Bachelor of Science, Hospitality and Restaurant Administration
Pier 1 Imports August 2014 - Present
Arc of the Ozarks November 2012 - Present
T-Mobile November 2012 - August 2013
Steak And Shake December 2012 - March 2013
Skills
Merchandising, Receptionist Duties, Typing, Retail Sales, CPR Certified, CNA, first aid certified
Education
Missouri Southern State University 2010 — 2010
Associate's degree, Music History, Literature, and Theory
Home School 2007 — 2010
High school Diplomia, Basic
Kaiser permanente 2014 - Present
T-mobile May 2013 - Present
Sears, Roebuck and Co. December 2011 - Present
Sears, Roebuck and Co. December 2011 - Present
Vanguard Industries, Inc. October 2000 - May 2010
Skills
Customer Service, Cold Calling, Retail, Merchandising, Sales, Store Management, Customer Satisfaction, Loss Prevention, Visual Merchandising, Retail Sales, Inventory Management, Inventory Control, Cashiering, Store Operations, Time Management, Planograms, Telephone Skills, Sales Process, Employee Training, POS, Data Entry
Education
MiraCosta College 2011 — 2013
Bachelor of Applied Science (B.A.Sc.), Kinesiology and Exercise Science
T-Mobile August 2015 - Present
Z Wireless - Verizon Premium Wireless Retailer September 2014 - August 2015
Target August 2010 - September 2014
GrandStay Residential Inn and Suites June 2008 - August 2010
Guesthouse International Townhouse September 2005 - May 2008
University of North Dakota August 2004 - December 2006
Best Western Edgewater June 2002 - August 2005
University of North Dakota September 2003 - May 2004
Skills
Sales, Management, Leadership, Customer Service, Store Management, Training, Recruiting, Inventory Management, Merchandising, Time Management, Retail, Fluent in Spanish, Team Leadership, Microsoft Office, Budgets, Foreign Languages, Communication Skills, Hiring, Loss Prevention, Social Media, Driving Results, Public Speaking, Teamwork, Employee Training
Education
Minnesota State University, Mankato 2008 — 2010
Master of Public Administration (MPA), Public Administration
The University of North Dakota 2003 — 2008
Bachelor of Science; Bachelor of Arts, Public Administration; Spanish and Chinese Studies
Scrub Bar USA August 2011 - Present
US Federal Contractor Registration November 2012 - March 2013
Experience Marketing August 2011 - August 2012
US Air Force Reserve July 2006 - September 2011
WellSource Chiropractic & Rehab September 2011 - 2011
T-Mobile February 2006 - July 2006
Maximum Promotions August 2004 - August 2005
Skills
Program Management, Event Management, Team Leadership, Project Planning, Analysis, Quality Assurance, Coordination, Team-oriented, Personnel Management, Critical Thinking, Leadership, Conflict Resolution, Time Management, Goal Oriented, Interpersonal..., Process Scheduler, Customer Service, Training, Team Building, Teamwork, Customer Satisfaction, Public Speaking, Inventory Management, Management, Microsoft Office, Government Contracting, Coaching, Microsoft Word, Project Management, Microsoft Excel, Sales, Government, Employee Training, Marketing, Strategic Planning, Policy, Entrepreneurship, Forecasting, Leadership Development, Sales Management, Retail, New Business Development, Social Networking
Education
Mississippi State University 2011 — 2014
BS Geosciences, Broadcast Meteorology
Central Carolina Community College 2010 — 2011
Esthetics
Park University 2008 — 2011
Human Resources/Management, General Education
Burrell Behavioral Health November 2014 - Present
American College of Wellness, LLC June 2013 - Present
Kristina's Childcare March 2012 - May 2013
Developmental Center of the Ozarks August 2011 - May 2012
Developmental Center of the Ozarks March 2011 - August 2011
T-Mobile October 2010 - January 2011
Skills
Call Center, Customer Service, Troubleshooting, Customer Satisfaction, Team Leadership, Research, Marketing Research, Social Media Marketing, Research Design, Advertising, Strategic Planning, Training, Nonprofits, Public Speaking
Education
Missouri State University 2011 — 2014
Master's Degree, Health Promotions and Wellness Management, 3.4 GPA
Missouri State University 2007 — 2010
BS, Marketing-Ad/Promo
French Gerleman November 2014 - Present
Fastenal November 2012 - November 2014
T-Mobile January 2012 - June 2012
Sprint February 2011 - November 2011
Skills
Customer Satisfaction, Customer Service, Account Management, Sales, Sales Operations, Call Centers, Troubleshooting, Customer Retention, Direct Sales, Salesforce.com, Inventory Management, Sales Management, Team Leadership, Telecommunications, Technical Support
Education
Missouri State University 2007 — 2009
Apple March 2015 - Present
CREATech LLC April 2014 - Present
Best Buy April 2013 - March 2015
Best Buy July 2012 - April 2013
Wireless Advocates September 2011 - July 2012
T-Mobile April 2006 - July 2011
BI Worldwide April 2010 - August 2010
Buca di Beppo April 2001 - October 2007
Piper Jaffray 2000 - September 2001
Skills
Electronics Repair, Computer Repair, Customer Service, Program Development, Presenter, Music Production, Musical Theatre, Sales Management, Event Management, Marketing Strategy, New Business Development, Sales, Team Building, Customer Satisfaction, Leadership, Training, Solution Selling, Wireless, Process Improvement, Microsoft Office, Employee Training
Education
Minnesota State University, Moorhead 1993 — 1996
History / Political Science / Teaching
North Hennepin Community College 1992 — 1993
Brown Mackie College October 2014 - Present
Pinnacle Career Institute September 2012 - October 2014
Grantham University September 2011 - September 2012
T-Mobile August 2010 - August 2011
T-Mobile October 2008 - August 2010
McDonald's Corporation June 2007 - October 2008
Skills
Goal-driven leader, Self-motivated Team..., Driving Sales..., Coaching, Higher Education, Adult Education, Adult Learning Theory, Job Search Strategies, Behavioral Interviewing, Resume Writing, Career Counseling, Job Coaching, Curriculum Design, Time Management, Supervisory Skills, Retaining Customers, Critical Thinking, Staff Development, Leadership, Editing, Instructional Design, Enrollment Management, Career Development, Public Speaking, Training, Teaching, Student Recruiting, Recruiting, College Recruiting, Student Financial Aid, Admissions, Job Search, Leadership Development, Employee Training, Student Affairs, Human Resources, Call Centers, Sales, System Administration, Team Building, Customer Service, Interviews, Employee Relations, Data Entry, Event Planning, Interview Preparation, Goal Oriented, Distance Learning, Program Management, Management
Education
Missouri State University 2002 — 2007
Business Administration and Management, General
T-Mobile August 2013 - Present
Randstad Financial & Professional January 2012 - August 2013
BlissLEAF Inc June 2011 - January 2012
ZYS & Partners LLC June 2010 - January 2012
Randstad 2009 - 2010
Skills
Internet Recruiting, Direct Recruiting, Administration, Talent Acquisition, Interviews, Human Resources, Screening Resumes, Temporary Staffing, Management, Business Development, Time Management, Employee Relations, College Recruiting, Applicant Tracking..., Benefits Negotiation, Hiring, Staffing Services, Onboarding, Technical Recruiting, Contract Recruitment, Sourcing, Marketing, Executive Search, PeopleSoft, Recruiting
Education
Mission College 2010 — 2014
HR
Milpitas High School 2007 — 2010
High School Diploma
T-Mobile March 2014 - Present
EVINE Live Inc. 2006 - February 2014
KPTV Fox 12 Oregon 1997 - 2003
KVLY-TV 1992 - 1996
Skills
Broadcast Television, Video, Video Production, Broadcast, Television, Commercials, Retail, Camera, Sales, Direct Response..., Direct Marketing, Radio, Entertainment, Product Management, Management, Product Demonstration, Retail Branding, Sales&Marketing, TV News Production, Communicaitons, CRM
Education
Minnesota State University, Moorhead 1992 — 1996
Bachelor of Science (BS), Speech Communications - TV/Film Production
Verizon Wireless March 2015 - Present
US Air Force Reserve 2012 - Present
Wireless Advocates February 2011 - January 2015
T-Mobile June 2008 - October 2010
Cingular June 2006 - June 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Outlook, English, Photoshop, Windows, Teaching, HTML, Sales, Customer Satisfaction, Inventory Management, Retail, Team Leadership, Training, Management, Telecommunications, Leadership, Sales Management, Account Management, Mobile Devices, Customer Retention, Team Building, Sales Process, Direct Sales, Customer Experience, Solution Selling, Sales Operations, Cold Calling, Wireless, Salesforce.com, Time Management, Call Centers, Program Management, Public Speaking, Vendor Management, Coaching, VoIP, Project Management, Strategic Planning, Troubleshooting, Strategic Partnerships, Networking
Education
Troy University 2011 — 2015
Master of Business Administration (MBA), Management Information Systems, General
Troy University 2009 — 2011
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Mississippi Gulf Coast Community College 2006 — 2008
Associate of Science (A.S.), Marketing
BOT
Doherty Staffing Solutions August 2011 - Present
T-Mobile 2009 - 2011
Maple Grove, MN 2004 - 2009
Skills
Customer Service, Microsoft Office, Customer Satisfaction, Recruiting, Sales, Employee Training, Employee Relations, Human Resources, Employee Management, Staffing Coordination, Cross Functional Team..., Employee Law, Corporate Training, Workplace Safety, Customer Retention, Sales Process, Direct Sales, Leadership, Inventory Management, Team Building, Training, Cold Calling, Account Management, Sales Management, Management, Team Leadership
Education
Minot State University 1999 — 2003
Bachelor of Science in Education, Education
Dunseith High School
jamievess.com January 2010 - Present
Google May 2010 - 2013
Life Time Fitness April 2009 - January 2011
T-Mobile August 2007 - April 2009
Red Bull April 2006 - August 2007
Education
Missouri State University 2005 — 2008
Bachelor of Science, Marketing
T-Mobile March 2007 - Present
American Home Lending Group July 2006 - March 2007
Air Wisconsin Airlines August 2001 - July 2006
Education
Missouri State University
Business/Commerce, General
Ozarks Technical Community College
Associate of Arts (AA), Business/Commerce, General
Wyndham Vacation Ownership March 2013 - Present
Wyndham Vacation Ownership January 2013 - March 2013
Wyndham Vacation Ownership May 2011 - January 2013
Wyndham Vacation Ownership November 2010 - May 2011
T-Mobile April 2003 - October 2010
Convergys April 2000 - May 2002
Skills
Supervisory Skills, Computers, Computer Proficiency, Computer Science, Service Excellence, Coaching, Employee Training, Behavioral Interviewing, Quality Assurance, Escalation Resolution, Time Management, Project Management, Customer Service, Call Centers, Service Quality, Training, Customer Satisfaction, Sales, Budgets, Management, Interviews, Process Scheduler, Human Resources, Leadership, Inventory Management, Team Building, Call Center Development, Customer Experience, Customer Retention, Employee Relations, Hospitality, Process Improvement, Team Leadership, Conflict Resolution, Hiring, Payroll, Account Management, Avaya, Outlook, Performance Management, Recruiting, Telecommunications, Troubleshooting, Workforce Management
Education
Missouri State University 2011 — 2014
Bachelor's degree, Computer and Information Sciences, General
South Texas College 2002 — 2003
The University of Texas-Pan American 1996 — 1998
T-Mobile January 2013 - Present
T-Mobile January 2009 - January 2013
T-Mobile June 2007 - January 2009
Skills
Training, Coaching, Training Delivery, Call Centers, Employee Training, Telecommunications, Team Leadership, Performance Management, Instructor-led Training, ADDIE, Customer Experience, Employee Engagement, Leadership Development, Customer Retention, Team Building, Microsoft Excel, Professional..., Gamification, Instructional Design, Curriculum Design
Education
Ozarks Technical Community College
Southwest Missouri State University
MY-TECH LLC January 2013 - Present
Revol 2006 - 2012
Revol 2005 - 2012
T-Mobile February 2001 - March 2004
Skills
RF Trouble Shooting, Electronics, Wireless, RF, GSM, Microwave, Wireless Networking, Telecommunications, TCP/IP, Troubleshooting, Fiber Optics, Testing, Hardware, Integration, LTE
Education
Minnesota State University, Mankato 1997 — 1998
Associate of Science (A.S.), RF Communications
Total Technical Institute 1990 — 1991
Electronic Communications
Thomson Reuters May 2015 - Present
Thomson Reuters Westlaw February 2013 - April 2015
Thomson Reuters February 2011 - February 2013
T-Mobile November 2009 - February 2011
Best Buy May 2003 - February 2009
Skills
Sales Management, Sales, Account Management, Retail, Sales Operations, Sales Process, New Business Development, Marketing, B2B, Team Building, Coaching, Solution Selling, Strategic Planning, Customer Service, Management, Salesforce.com, Customer Retention, Customer Satisfaction, Merchandising, Training, Leadership, P&L Management, Selling, Performance Management, Cold Calling, Time Management, People Development, Customer Experience, Income Statement, Negotiation, Contract Negotiation, Marketing Strategy, Budget, Business Development, Sales Presentations, Building Relationships, Competitive Analysis, Lead Generation, Selling Skills, Qualifying Prospects, Call Center, Team Leadership, Profit, Territory Management, Human Resources, Forecasting, Hiring, CRM, Cross-functional Team..., Strategy
Education
Minnesota State University, Moorhead 1998 — 2001
Bachelor of Science, Mass Communications Public Relations and Integrated Advertising
T-Mobile March 2012 - Present
Best Buy June 2010 - November 2011
Sam's Club June 2009 - July 2010
Skills
Team Leadership, Communication, Organizational..., Job Design, Job Analysis, New Hire Orientations, Sales Management, Public Speaking
Education
Missouri State University 2007 — 2012
Bachelor of Arts (B.A.), Human Resources Management/Personnel Administration, General
Missouri State University Springfield 2007 — 2011
B.A.Grad; Associate of Arts, Human Resource Management
Ozark Technical Community College Springfield 2005 — 2007
Associate of Arts (A.A.), General Studies
Ozarks Technical Community College 2005 — 2007
Associate of Arts (A.A.), General Studies
Willard High School Willard 2001 — 2005
Jack's Ice Cream, Inc April 2014 - July 2015
Vector Management May 2013 - August 2013
T-Mobile February 2010 - August 2012
JPMorgan Chase June 2008 - November 2009
Inn at Carnall Hall September 2007 - May 2008
Skills
Customer Service, Problem Solving, Sales, Public Speaking, Writing, Microsoft Excel, Outlook, Microsoft Word, PowerPoint, Wordpress, Social Media, Blogging, Telephone Skills, Technical Support
Education
Missouri State University 2012 — 2015
Bachelor of Science (B.S.), Entertainment Management
T-Mobile February 2013 - Present
Hagerstown Community College July 2002 - Present
T-Mobile April 2010 - January 2013
T-Mobile November 2009 - April 2010
T-Mobile June 2008 - October 2009
T-Mobile May 2007 - May 2008
T-Mobile April 2006 - April 2007
T-Mobile January 2005 - March 2006
WAGT - TV March 2003 - December 2004
Skills
Project Management, CRM, Marketing, Logistics, Forecasting, Public Speaking, Staff Development, Marketing Management, Telecommunications, Wireless, Customer Satisfaction, Account Management, Management, Training, Business Development, Direct Sales, Leadership, Solution Selling, Sales Management, Sales, Sales Process, Marketing Strategy, Enterprise Software, Strategic Planning, Email Marketing, Recruiting, Employee Training
Education
Mississippi State University 1998 — 2000
Master's, Meteorology
Salisbury University 1993 — 1997
BS, Earth and Atmospheric Sciences / Communications
Procter & Gamble April 2013 - Present
U.S. Cellular October 2012 - May 2013
Sprint Inc April 2010 - June 2012
T-Mobile August 2007 - January 2010
Bell Industries/ SunRocket Internet Phone Company June 2006 - July 2007
Boys & Girls Club of Springfield, Inc. June 2005 - August 2006
Washington University April 2003 - January 2006
Skills
Microsoft Office, Linux, VirtualBox, Open Source Software, Cisco Routers, Cisco Networking, Equipment Installation, Network Administration, Databases, Data Entry, SIP, Customer Service, Technical Leadership, Data Analysis, Process Management, Operating Systems, Mobile Applications, Customer Satisfaction, Networking, Telecommunications, Process Improvement
Education
Missouri State University 2003 — 2009
Bachelor of Science, Computer Information Systems 2003
Central Missouri State University 2002 — 2003
Business Adminstration/ Marketing
Parkway North H.S 1998 — 2002
H.S Diploma, General Studies
T-Mobile May 2005 - Present
JP Morgan Chase bank September 2003 - May 2006
Education
Missouri State University 2004 — 2009
Bachelor's degree, Logistics, Materials, and Supply Chain Management
Missouri State University 2000 — 2009
Associates, general business
2009
B.S, Logistics and supply management
T-Mobile September 2013 - Present
Verizon Business November 2010 - August 2012
Sprint February 2010 - November 2011
Premier Companies June 2004 - September 2009
Sprint August 1997 - May 2004
Pride Mobility Products 1992 - 2003
Skills
Unified Communications, MPLS, Managed Services, VoIP, Telecommunications, WAN, Data Center, Network Design, Wireless Networking, Network Architecture, Wireless, Network Security, Strategy
Education
College Misericordia 1979 — 1983
Bachelor of Arts (BA), Business, Management, Marketing, and Related Support Services
Crestwood High School 1976 — 1982
Cerner Corporation May 2013 - Present
Nebula Services January 2006 - Present
Cub Scouts 2014 - 2015
Cub Scouts 2014 - 2015
Data-Tronics Corp. June 2012 - May 2013
Cerner Corporation June 2011 - August 2011
T-Mobile June 2006 - November 2010
ManpowerGroup February 2006 - June 2006
Missouri State University 2005 - 2005
Best Buy 2003 - 2004
Skills
Java software..., Windows, Eclipse, Visual Studio, XML, SQL, Assembly Code, JUnit, REST, Mobile, Problem Solving, Linux, WebSphere Application..., Technical Support, Customer Service, Fast Learning, Teamwork, VB.NET, Java, ASP.NET, .NET, C#, Software Development
Education
Missouri State University 2010 — 2012
BS, Computer Science, 3.34 / 4.0 Cumulative GPA
Ozarks Technical Community College 2007 — 2009
Associates, General Education
Neumont University 2002 — 2003
C# Programming
Furniture Solutions For The Workplace April 2014 - Present
Verizon Wireless March 2012 - April 2014
Integrity Wireless 2009 - 2012
Sibcy Cline Realtors 2006 - 2010
T-Mobile 2004 - 2008
Skills
MS Word, MS Excel, MS PowerPoint, Dreamweaver, Flash, Photoshop, Windows, Mac OS,..., Retail Store Operations, P&L Management, Cost Control, Excellence..., Inventory Management..., Sales, Retail, Leadership, Management, Customer Satisfaction, Sales Management, Microsoft Excel, B2B, Sales Process, Training, Marketing, Account Management, Strategy, Strategic Planning, Customer Service, Process Scheduler, Selling, Cold Calling, Sales Operations, Direct Sales, Team Building
Education
Mississippi State University
Graphic Design
AT&T January 2015 - Present
AT&T April 2014 - January 2015
AT&T Mobility July 2013 - April 2014
T-Mobile September 2011 - July 2013
T-Mobile August 2010 - September 2011
T-Mobile 2007 - 2010
Skills
Customer Experience, Telecommunications, Call Centers, Wireless, Customer Retention, Sales, Sales Operations, Cellular Communications, Customer Service, Retail Sales, Customer Satisfaction, Direct Sales, Sales Management, Leadership, Retail, Training
Education
Missouri State University 2003 — 2005
Monroe Community College
Best Buy May 2015 - Present
Best Buy 2014 - Present
Target September 2013 - April 2014
Target September 2012 - September 2013
Minnesota State University, Mankato 2010 - 2012
T-Mobile May 2010 - May 2011
Skills
Critical Thinking, Microsoft Excel, Research, Data Analysis, Physics, Microsoft Office, Calculus, Differential Equations, Photoshop, InDesign, Adobe Acrobat, Programming, Microsoft Word, Technical Writing, Illustrator, FrameMaker, RoboHelp, Expression Web, Omniture, Search, Search Analysis, E-commerce, Customer Service
Education
Minnesota State University, Mankato 2008 — 2012
Bachelor of Applied Science (B.A.Sc.), Physics
Apple October 2011 - January 2013
Wireless Vision, LLC December 2009 - October 2011
T-Mobile July 2006 - September 2009
Skills
Wireless, Customer Satisfaction, Telecommunications, Customer Retention, B2B, Sales, Retail, Sales Management, Customer Service, Cellular Communications, Training, Retail Sales, Marketing, Coaching, Team Leadership
Education
University of Missouri-Kansas City 2010 — 2012
Bachelor of Science (B.S.), music
Missouri State University 1999 — 2008
Bachelor of Arts, Music
T-Mobile November 2007 - February 2012
T-Mobile February 2006 - November 2007
T-Mobile January 2003 - February 2006
Skills
Customer Acquisition, Account Management, Sales, Direct Sales, Marketing, Telecommunications, Management, Leadership, Customer Satisfaction, Time Management, Recruiting, Negotiation, Teamwork, Data Analysis, Human Resources, Microsoft Office, Customer Service, Sales Operations
Education
San Jose State University
BS, Business Administration, Marketing
Mission College
General Education, Business
Comdata June 2012 - Present
T-Mobile February 2008 - March 2012
Telvista Inc. October 2006 - February 2008
Telvista Inc. February 2005 - October 2006
Clientlogic/Sitel January 2002 - January 2005
Dept. Wildlife and Fisheries May 2001 - December 2001
Skills
Employee Engagement, Call Center, Customer Service, Team Leadership, Management, Customer Satisfaction, Call Centers, Performance Management, Coaching, Training, Outsourcing, Program Management, Software Documentation, Workforce Management, Leadership, Sales, Troubleshooting, Customer Experience, Employee Training, Time Management, Process Improvement
Education
Mississippi State University 2000 — 2001
Forestry/Wildlife Management
Weir Attendance Center 1996 — 2000
Bacio September 2011 - Present
Twin Cities Market September 1999 - Present
T-Mobile February 2009 - March 2012
Ciao Bella, Restarant August 2003 - December 2010
Skills
Social Media Marketing, Voice Over, Singing, Event Planning, Puppetry, Theatre, Musical Theatre, Improvisational Comedy, On-camera Talent, Product Spokesperson, Choreography, Stage Direction
Education
Minnesota State University, Mankato 1999 — 2003
BA, Theater and Dance
U.S. Cellular October 2012 - Present
T-Mobile May 2011 - August 2012
MarketSource August 2010 - May 2011
T-Mobile April 2009 - August 2010
Walmart 2002 - 2009
Skills
Retail, New Business Development, Customer Satisfaction, Wireless, Account Management, Financial Analysis, Communication Skills, Training, Building Relationships, Organizational..., Management, Customer Service, Sales Operations, Leadership, Sales, Team Leadership, Team Building, Customer Retention, Sales Management, Direct Sales, Coaching, Telecommunications, Time Management, Inventory Management, Mobile Devices, Cellular Communications, Program Management, Sales Process, Cold Calling, Customer Experience, Selling, Solution Selling, Relationship Building
Education
Missouri Southern State University 2005 — 2010
Business Administration, Economics/Finance
College Heights Christian School 2002 — 2005
State Farm December 2013 - February 2015
Farmers Insurance August 2010 - October 2013
T-Mobile August 2008 - February 2010
Education
Missouri State University 2003 — 2009
Master of Business Administration (MBA) and Bachelors of Sciences, Accounting and Finance
Socially Influential Media LLC June 2011 - Present
Saint Louis Basketball Academy March 2012 - February 2014
Sprint Nextel October 2007 - July 2012
Radio One February 2011 - November 2011
Bova Contemporary Furniture March 2007 - October 2007
T-Mobile November 2003 - January 2006
Skills
Social Media Marketing, Training, Social Media, Retail, Public Relations, Microsoft Excel, Marketing, Management, Leadership, Digital Media, Customer Service, Analysis, Advertising, Sales, Event Planning, Facebook, Marketing Communications
Education
Missouri Baptist University 2011 — 2014
Bachelor of Business Administration (BBA)
Missouri College 2009 — 2010
Associate of Applied Science, Business Administration
Shaw Academy
Diploma, Social Media and Online Reput
University of Missouri-Saint Louis International Business
RPAC, LLC January 2014 - Present
T-Mobile August 2013 - December 2013
Coca-Cola Refreshments May 2013 - August 2013
CEC Entertainment November 2010 - May 2012
Parreira Almond Processing Company July 2008 - November 2010
Cosumnes Community Services District May 2006 - August 2008
Skills
Information Research, Leadership Development, Training & Development, Communication, Office for Mac, iPad, Event Planning, Social Media, Community Outreach, Microsoft Office, Public Speaking, Team Management, Strategic Planning, Inventory Management, Restaurant Opperations, Sales, Interviewing Skills, Technical Writing, Cultural Awareness, Analytical Reasoning, System Organization, Quality Assurance, Apple OSX, iWork, iPhone, Equipment Operation, Team-oriented, Self-starter, Facebook, Customer Service
Education
San Jose State University 2009 — 2013
Bachelors, Behavioral Sciences
Mission College 2011 — 2012
Fire Protection
Mississippi Department of Revenue January 2015 - Present
U.S. Cellular 2013 - July 2014
Wells Fargo December 2012 - July 2013
T-Mobile September 2003 - January 2012
Skills
Business Development, Financial Analysis, Business Analysis, Management, Wireless, Training, Sales, Operating Budgets, Job Coaching, Analytical Skills, Account Management, Customer Retention, Customer Service, Building Relationships, Sales Process..., New Business Development, Sales Operations, Telecommunications, Time Management
Education
The University of Southern Mississippi 2007 — 2010
Bachelor, Business Administration
Mississippi Gulf Coast Community College 2004 — 2006
Associate of Arts, Business
Favorite Healthcare Staffing January 2006 - Present
Blue Valley Recreation January 1999 - September 2012
T-Mobile January 2005 - December 2005
Farmers Insurance June 2004 - December 2004
Skills
Healthcare, Recruiting, Applicant Tracking..., Employee Benefits, Temporary Staffing, Time Management, Talent Acquisition, Healthcare Management, Interviews, New Business Development, Hospitals, Nursing, Temporary Placement, Staffing Services
Education
Missouri State University 2000 — 2004
BS, 2004, Organizational Communications/Human Resources
Blue Valley High School
Blue Valley High School
IBM Software Enginner December 2014 - Present
T- Mobile April 2010 - August 2010
Skills
Requirements Analysis, Software Development, SDLC, Java, Oracle, Troubleshooting, SQL, Software Documentation, Unix, PMP, Databases, C++, Testing, Windows Server, Microsoft SQL Server, Project Management, ITIL, PHP, HTML, C, Web Services, Project Planning, Virtualization, Systems Analysis, Program Management, Business Analysis, Perl, Cloud Computing, Visio, Agile Methodologies, XML, Integration
Education
Texas Woman’s University (TWU) 2013 — 2015
Master of Business Administration (M.B.A.), EXECUTIVE MBA, 3.3
Minnesota State University, Mankato 1988 — 2005
Bachelor of Science, Communication & Computer Science
Expedia, Inc. July 2012 - September 2015
T-Mobile 2010 - 2012
Goldleaf Financial Solutions January 2007 - January 2010
Bell Industries July 2006 - October 2006
MCI Communications May 1995 - June 2006
Skills
Training, Sales, Sales Management, Consulting, Customer Service, Direct Sales, Sales Operations, Management, Sales Process, Salesforce.com
Education
Southwest Missouri State University 1988 — 1992
Business Management, Marketing
Heritage Memorial Funding September 2014 - Present
T-Mobile January 2013 - September 2014
T-Mobile March 2010 - December 2012
Prime Mobile, AT&T Mobility October 2009 - March 2010
AT&T Mobility June 2006 - May 2008
Cellularnet, AT&T Mobility June 2004 - June 2006
Wal-Mart June 2003 - June 2004
Skills
Analytical Skills, Strategy, Wireless, Retail, Sales Management, Customer Retention, Merchandising, Coaching, Team Building, Customer Service, Channel, Microsoft Office, Sales, Recruiting, Customer Experience, Team Leadership, Quotas, Store Management, Hiring, Profit, Telecommunications, Cold Calling, Cellular Communications, Solution Selling, Mobile Devices, P, Retail Sales, Loss Prevention, Inventory Management, Forecasting, Employee Training, Mobile Technology, Visual Merchandising, Leadership Development, Direct Sales, Sales Operations, Customer Satisfaction, Management, Sales Process, B2B, Leadership, Strategic Planning, Marketing, Marketing Strategy
Education
Mississippi State University 2003 — 2006
Business Administration
T-Mobile July 2014 - Present
T-Mobile May 2012 - July 2015
T-Mobile March 2009 - May 2012
Skills
Customer Service, Technical Support, Critical Thinking, Social Media, Sales, Advertising, Microsoft Office, Social Media Marketing, Microsoft Excel, PowerPoint, Sales Management, Team Building, New Business Development, Public Speaking
Education
Missouri State University 2012 — 2016
Business Administration and Management, General
Ozarks Technical Community College 2005 — 2012
Associate’s Degree, General Studies
T-Mobile August 2015 - Present
T-Mobile October 2013 - August 2015
MetroPCS August 2001 - October 2013
Verizon Wireless January 2000 - June 2001
PrimeCo Personal Communications February 1996 - January 2000
Hitachi High Technologies America October 1995 - February 1996
IBM January 1988 - December 1995
Skills
IT Operations Management, Vendor Management, Computer Network..., Project Management, Executive Reporting, Software Development, Performance Management, Dashboards, Photography, Integration, Telecommunications, Troubleshooting, Studio Photography, Sports Photography, Commercial Product..., Family Photography, Event Photography
Education
Mississippi State University 1983 — 1988
BS, Mathematics, Computer Science
Meridian Community Collete 1983 — 1985
AA, University Transfer - Honor's Program
Optima Chemical Group LLC May 2014 - Present
Nortek Security & Control LLC January 2013 - July 2013
Diamond Wireless May 2012 - October 2012
T-Mobile June 2009 - February 2012
Bass Pro Shops October 2004 - April 2009
Skills
Microsoft Excel, Customer Service, Microsoft Office, Office Management, Event Planning, Human Resources
Education
Missouri State University 2006 — 2011
Bachelor’s Degree, Business Administration, Management and Operations
Marshfield High School 2002 — 2006
High School, Honors Diploma
Edward Jones January 2013 - Present
Edward Jones September 2009 - December 2012
Missouri Chamber of Commerce and Industry February 2008 - July 2009
St. Louis Cellular January 2007 - March 2008
T-Mobile December 2000 - January 2007
Skills
Investments, Budgets, Account Management, Microsoft Excel, Negotiation, Customer Service, Strategic Planning, Series 7, Team Building, Banking, Financial Analysis, Leadership, Contract Negotiation, Analysis, Strategic Financial..., Sales Management, Sales, Business Development, New Business Development, Risk Management, Process Improvement, Business Planning, Credit
Education
Missouri State University 1991 — 1995
Bachelor of Science, Hospitality and Restaurant Administration
T-Mobile August 2013 - Present
T-Mobile September 2009 - January 2014
Best Buy September 2001 - December 2008
Skills
Team Leadership, Sales Management, Team Building
Education
Minnesota School of Business-Blaine 2009 — 2011
University of Minnesota-Twin Cities 2000 — 2001
EDCO Health Information Solutions May 2015 - Present
T-Mobile November 2014 - April 2015
Sam's Club August 2013 - November 2014
Dollar General June 2013 - August 2013
JPMorgan Chase April 2012 - March 2013
Walmart April 2008 - April 2012
Skills
Customer Service, Customer Satisfaction, Customer Experience, Sales, Teamwork, Troubleshooting, Microsoft Office, Invoicing, Cash Handling, Customer Relations, Computer Repair, Public Speaking, Digital Photography, Mac OS X, Linux, Data Entry, Windows 8, Microsoft Excel, Microsoft Word, Retail, Training
Education
Missouri State University 2015 — 2019
Bachelor's Degree, Computer Information Systems
Ozarks Technical Community College 2012 — 2015
Associate's Degree, Business Administration and Management, General
Joplin High School 2009 — 2010
High School Diploma, General Studies
Apple February 2014 - Present
Faraj Management September 2013 - Present
Apple October 2011 - Present
Time Warner Cable May 2010 - October 2011
T-Mobile February 2009 - February 2010
Sprint Nextel July 2004 - February 2009
Best Buy September 2000 - September 2003
Skills
Sales, Customer Experience, OS X, Retail, Customer Service, Telecommunications, Salesforce.com, Sales Operations, Account Management, iWork, Leadership, Sales Management, Team Leadership, Customer Retention, Mobile Devices, Store Management, Social Media, Retail Sales, Management, Microsoft Office, Visual Merchandising, Merchandising, iOS, iPhone, Project Management, Microsoft Excel, B2B, Mac, Social Media Marketing, Product Marketing, Strategic Planning, Marketing Strategy, Cross-functional Team..., Loss Prevention, Inventory Management, Product Management, Solution Selling, Social Networking, Time Management, Team Building, Sales Process, Training, Marketing, Wireless
Education
MiraCosta College 2011 — 2013
Political Science
The Ohio State University 2000 — 2004
Bachelor's degree, Business & Journalism
T-Mobile August 2010 - Present
T-Mobile USA April 2008 - September 2010
JP Morgan Chase 2001 - 2008
Skills
Training, Requirements Analysis, Leadership, Leadership Development, Management, Instructional Design, Coaching, Human Resources, Staff Development, Instructor-led Training, Sales, Onboarding, Sales Management, Time Management
Education
Missouri State University 1998 — 2000
Music Education
Missouri Southern State University 1996 — 1998
Music Education: Vocal emphasis, piano
Enova International June 2013 - Present
Enova Financial October 2012 - June 2013
Dyson November 2010 - June 2012
T-Mobile May 2010 - November 2010
T-Mobile July 2008 - May 2010
T-Mobile November 2007 - July 2008
T-Mobile September 2006 - November 2007
JPMorgan Chase April 2005 - August 2006
Skills
Coaching, Training, E-Learning, Process Improvement, Learning Management..., System Administration, Employee Training, Reporting & Analysis, Internal Communications, Department Coordination, Master Scheduling, E-learning..., Project Management, Data Analysis, Management, Training & Development, Customer Satisfaction, Call Centers, Customer Support, Customer Service, Sales, Customer Retention, Technical Support, Interdepartmental..., Retail, Analysis, Performance Management, Sales Management, People Management, Retail Sales, Interviews, Professional..., Leadership
Education
Southwest Missouri State University 2004 — 2005
Salem High School 2001 — 2004
HS Diploma
Four Seasons Wealth Management April 2008 - Present
Ameriprise Financial January 2006 - April 2008
T-Mobile 2003 - 2005
Farmers Insurance June 2004 - August 2004
Education
College For Financial Planning 2009 — 2009
CFP Certification Professional Education Program, Estate Planning, Tax Planning, Investment Planning, Financial Planning and Insurance
College For Financial Planning 2007 — 2007
Chartered Retirement Planning Council
Missouri State University 2001 — 2005
Bachelor of Science, Marketing
Francis Howell Central
BOLD Athletics 901 September 2011 - Present
St. Jude Children's Research Hospital July 2013 - Present
Tracy's Tasty Arrangements February 2011 - Present
T-Mobile January 2011 - April 2012
2010-2011 Mayors Office Division of Youth Services January 2011 - March 2012
2009-2010 ABC 33/40 December 2010 - October 2011
Mayor's Office Division of Youth Services December 2010 - March 2011
Mississippi Valley June 2010 - December 2010
Mississippi Valley State University June 2010 - October 2010
Skills
Higher Education, Research, Teaching, Public Speaking, Event Planning, Grant Writing, Community Outreach, Media Relations, Editing, Public Relations
Education
Mississippi Valley State University 2006 — 2010
Bachelor of Arts (BA), Mass Communication/Media Studies
2006-2010Mississippi Valley State UniversityItta
B.A, Mass Communication
Verizon Wireless July 2014 - Present
Verizon Wireless February 2012 - Present
Verizon Wireless September 2010 - Present
T-Mobile August 2003 - March 2010
Skills
Sales Management, Training & Development, Sales Recruitment, Sales Operations, Customer Relations, Physical Inventory, Inventory Management, Team Leadership, Customer Service, Direct Sales, Customer Retention
Education
Mississippi College
Clinton High School
JBC Tire and Service Centers May 2015 - Present
University Plaza Hotel & Convention Center March 2012 - April 2015
The Tower Club December 2012 - April 2013
425 Downtown Events & Catering September 2011 - March 2012
T-Mobile March 2009 - September 2011
RE/MAX Solutions September 2006 - February 2009
Oasis Hotel & Convention Center October 2003 - September 2006
Springfield Sports Commission/Springfield Rifles, NAFL January 2003 - November 2003
Skills
Event Management, Sales, Marketing, Project Planning, Customer Satisfaction, Hotels, Event Planning, Fundraising, Public Relations, Customer Service, Social Media, New Business Development, Marketing Communications, Strategic Planning, Marketing Strategy, Public Speaking, Sales Management, Social Media Marketing, Advertising, Budgets, Leadership, Management, Team Building, Press Releases, Project Management, Market Research, Hospitality, Social Networking, Online Marketing, Small Business, Food & Beverage, Wedding Planning, Events Coordination, Business Meetings, Weddings, Corporate Events, Wedding Coordinating
Education
Missouri State University 2010 — 2012
MBA, Computer Information Systems
Missouri State University 1999 — 2003
Bachelor of Science, Entertainment Management
American First Finance August 2014 - Present
T-Mobile March 2013 - August 2014
Hotels.com August 2012 - February 2013
TeleTech August 2011 - August 2012
Sodexo March 2009 - May 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Research, Training, Leadership, Management, Call Centers, Customer Experience, Customer Retention, Customer Service, Process Improvement, Retail, Sales, Team Leadership, Time Management
Education
Missouri Southern State University 2007 — 2011
Bachelor of Science (BS), Criminal Justice/Law Enforcement Administration
TOWER INTERPRETING February 2015 - Present
Comcast Cable March 2012 - Present
T-Mobile 2005 - 2009
Sprint 2002 - 2005
Keri Systems 1998 - 2000
City Year 1998 - 2000
Skills
Sales, Telephone Skills, Public Relations, Marketing Communications, Employee Relations, Customer Service, Outlook, PowerPoint, Account Management, Sales Management, Event Planning, Inventory Management, Recruiting, Data Entry, Retail, English, Spanish-English, Customer Retention, Customer Satisfaction, Direct Sales, Microsoft Office, Sales Operations, Public Speaking, Research, Team Building, Wireless, Solution Selling, Leadership, Customer Experience, Negotiation, Training, Telecommunications, Spanish, Time Management, Salesforce.com, Management
Education
Mission College 2011 — 2014
Psychology
The National Hispanic University 2010 — 2011
Interpreter/Translator Certified, Language Interpretation and Translation
Allina Health August 2015 - Present
Make-A-Wish International September 2014 - Present
Nobel Peace Prize Forum January 2014 - Present
youthrive January 2013 - Present
Park Nicollet Health Services April 2013 - July 2015
T-Mobile May 2011 - August 2011
Skills
Nursing, Healthcare, Cpr Certified, BLS, Patient Safety, Epic Systems, Patient Education, Patient Advocacy, Medical Terminology, Inpatient, Medical/Surgical, Hospitality, Holistic Health, Childcare, Non-profit Volunteer, Youth Development, Youth Mentoring, Mentoring, Philanthropy, Leadership, Volunteer Management, Customer Service, Communication Skills, Community Outreach, Community Development, Social Media, Outlook, Research, Time Management, Cooking, Culinary Skills, Microsoft Office, Microsoft Excel, Microsoft Word, Windows, Teamwork, PowerPoint, Holistic Education, Medical-Surgical, CPR Certified, Event Planning, Social Networking, Nonprofits, Team Leadership, Event Management
Education
Minnesota State University, Mankato 2010 — 2011
Registered Nursing, Nursing Administration, Nursing Research and Clinical Nursing
T-Mobile September 2014 - Present
K. W. Public Relations & Consulting November 2013 - Present
The Abbey Program / Compass Program / British Studies Program September 2012 - Present
March of Dimes 2014 - 2014
City of Hattiesburg October 2012 - December 2012
Historic Hattiesburg Downtown Association August 2012 - December 2012
T-Mobile March 2010 - May 2012
The Home Depot July 2006 - September 2009
Mississippi Gulf Coast Community College 2001 - 2004
Skills
Public Relations, Microsoft Office, Photography, Customer Service, Social Media, Event Planning, Sales, Marketing, Social Media Marketing, Merchandising, Advertising, Cold Calling, PowerPoint, Direct Sales, Social Networking, Public Speaking, Supervising, Self-driven, Self Management, Tutoring, Job Coaching, Mentoring, Apple OS, Inventory Management, Time Management, Sales Management, Press Releases, Facebook, Customer Satisfaction, Event Management, CRM, Marketing Communications, Program Management, Training, Leadership, Email Marketing, Retail, Team Leadership, Teamwork, Editing, Publicity, Online Marketing, Community Outreach, Media Relations, Newsletters, Data Entry, Microsoft Excel, WordPress, InDesign, Internal Communications
Education
University of Southern Mississippi 2004 — 2012
BA, Public Relations
Mississippi Gulf Coast Community College 2001 — 2003
Associate of Arts (A.A.), Mass Communication/Media Studies
Merkle June 2015 - Present
Vail Resorts April 2013 - June 2015
MBA Student Organization August 2012 - October 2013
National Ski Patrol April 2011 - April 2013
T-Mobile September 2010 - April 2011
O'Brien Advertising November 2010 - February 2011
SaltLight, LLC November 2009 - May 2010
Herschend Family Entertainment May 2008 - August 2008
Skills
Photoshop, Illustrator, Adobe Creative Suite 5, Copywriting, Advertising Management, Social Media Marketing, Fundraising, Sponsorship Management, Adobe Creative Suite, Sponsorship, Program Management, Social Media, Blogging, Public Relations, Press Releases, Advertising, Marketing, Marketing Strategy, Leadership, Management, Marketing Communications, Email Marketing, Online Marketing
Education
University of Colorado at Denver 2011 — 2014
Master of Business Administration (M.B.A.), specialization in Marketing
Missouri State University 2004 — 2008
Bachelor of Science, Entertainment Management & Marketing
Arvest Bank December 2014 - Present
Diocese of West Missori September 2014 - Present
Episcopal Diocese of West Missouri November 2010 - Present
Wyndham Vacation Ownership September 2013 - December 2014
Wyndham Vacation Ownership August 2011 - August 2013
Wyndham Vacation Ownership June 2010 - August 2011
T-Mobile May 2006 - April 2010
Skills
Customer Service, Call Centers, Hospitality Industry, Hospitality, Customer Satisfaction, Team Building, Training, Hotels, Management, Team Leadership, Sales, Tourism, Customer Retention, Coaching, Customer Experience, Hiring, Employee Training, Employee Relations, Recruiting, Hotel Booking, Leadership Development, Time Management, Leadership, Resorts, Human Resources, Performance Management, Teamwork, Employee Engagement, Interviews, Call Center Development, Business Planning, Hospitality Management, Budgets, Social Networking, Event Planning, Revenue Analysis, Conflict Resolution, New Hire Orientations, Training Delivery, Microsoft Office, Process Improvement, Sales Management, Event Management, Microsoft Excel, Operations Management, Outlook, Finance
Education
Missouri State University
Secondary Education and Teaching
T-Mobile August 2012 - Present
Directory distribution Association June 2007 - December 2012
Springfield Public Schools August 2003 - February 2005
Skills
Technical Support, Customer Service, Management, Microsoft Office, Leadership, Team Building, Team Leadership, Project Management
Education
Missouri State University 1988 — 1995
Bachelor of Science (BS), Child Care and Support Services Management
Parkview High School 1985 — 1987
Diploma
T-Mobile March 2015 - Present
Bloomington Security Solutions September 2014 - March 2015
Oracle September 2013 - September 2014
Verizon Wireless January 2009 - August 2013
Skills
CRM, Cloud Computing, Enterprise Software, Solution Selling, SaaS, Pre-sales, Sales Process, Professional Services, Business Intelligence, Salesforce.com, Demand Generation, Customer Service, Customer Experience..., Marketing, Sales, Introducing New Products, Personal Branding, Sales Prospecting, Account Management, Sales Management, Direct Sales
Education
Minnesota State University, Mankato
Mass Communications
Kennedy 2000 — 2004
Senior High School
Network Real Estate, LLC June 2015 - Present
Black & Veatch July 2009 - May 2015
Nsoro March 2006 - March 2008
T-Mobile January 2003 - March 2006
T-Mobile July 2001 - January 2003
T-Mobile June 2001 - January 2003
Network Building & Consulting June 1999 - July 2001
Skills
Wireless, Zoning, Site Acquisition, Cellular Communications, UMTS, Program Management, LTE, Microwave, 3G, Site Development, WiMAX, Fiber Optics, CDMA, Telecommunications, 4G, Optical Fiber, Contract Management, GSM, Backhaul, Project Planning, Construction, Construction Management, Vendor Management
Education
Webster University 2007 — 2009
Masters Business Administration
Missouri State University
Bachelors, Public Administration
Jacobs Technology March 2015 - Present
Overland Contracting December 2012 - January 2015
Nsoro May 2011 - July 2012
FMHC Corporation February 2007 - February 2011
T-Mobile January 2006 - February 2007
Morrison Hershfield May 2004 - December 2005
Crown Castle 2000 - 2004
Skills
Site Acquisition, Site Development, Zoning, Cellular Communications, Telecommunications, Wireless, 4G, CDMA, UMTS, Towers, LTE, Construction Management, Microwave, WiMAX, Project Planning, Broadband, Fiber Optics, GSM, 3G, Project Management, Construction, Integration, Contract Negotiation, Rollout, RF Engineering, T1, Optical Fiber, RF, Network Design, Process Scheduler, System Deployment, Vendor Management, 2G, Program Management, Wireless Networking, Transmission, Computer Network..., RAN, Telecommunications..., WiFi, Telecommunications..., Edge, Ethernet, Antennas, VoIP, Cabling, IP, Management, Budgets, Mobile Communications
Education
University of Tampa 1998 — 1999
Mississippi State University 1988 — 1989
Architecture
The Apparel Logistics Group July 2014 - Present
Robert Half November 2013 - July 2014
Connolly, LLC August 2008 - November 2013
Robert Half October 2006 - August 2008
T-Mobile June 2003 - October 2006
Skills
Claim Investigation, Claims Handling, Customer Service, Customer Satisfaction, Windows, Windows 7, Google Earth, Phone Etiquette, Medical Billing, Medical Records, Typing, Financial Reporting, Reports, Web Design, Email Marketing, Marketing, Charity Work, Charity Marketing, Event Planning, Event Management, Social Media, Social Media Marketing, Social Skills, Auditing, Job Coaching, Management, Supervisory Skills, Clerical Skills, CPT, Medical Coding, Medicare, Microsoft Excel, Sales, Microsoft Office, Training
Education
Mississippi Gulf Coast Community College
Elementary Education and Teaching
University of Southern Mississippi
Elementary Education and Teaching
Your Extra Closet April 2015 - Present
Your Extra Closet November 2005 - Present
SmartSynch December 2009 - February 2011
Boingo Wireless March 2002 - July 2007
T-Mobile January 1997 - October 2001
Lucent Technologies January 1994 - December 1997
AT&T January 1991 - December 1993
AT&T March 1985 - December 1990
Skills
Wireless, Strategic Partnerships, Telecommunications, Go-to-market Strategy, SaaS, Product Management, Mobile Devices, VoIP, Product Marketing, Solution Selling, Start-ups, Channel
Education
Pepperdine University, The George L. Graziadio School of Business and Management 1994 — 1995
EMBA, Business Administration
Mississippi College 1980 — 1984
BSBA, Business
T-Mobile February 2014 - Present
EarthLink Business December 2008 - February 2014
McDonald's Corporation 1998 - 1999
Cisco 1996 - 1996
Telcordia Technologies 1995 - 1996
Unisys 1989 - 1995
Skills
Telecommunications, Sales, Process Improvement, Pricing, Negotiation, Project Management, Sales Operations, Wireless, Salesforce.com, Managed Services, Product Management, CRM, Marketing, Cloud Computing, Selling, Strategic Partnerships, Sales Process, Management, Solution Selling, VoIP, Account Management, Unified Communications, Direct Sales
Education
Missouri State University
BS, Marketing
T-Mobile April 2010 - Present
T-Mobile February 2006 - April 2010
Skills
Telecommunications, Wireless, Mobile Devices, LTE, GSM, UMTS, Cellular Communications, 3G, 4G, Customer Service, Mobile Communications, CALEA
Education
College Misericordia 2000 — 2004
Bachelor of Science in Business Administration, Specialization: Management and Communications
T-Mobile 2014 - Present
T-Mobile 2010 - 2014
T-Mobile 2007 - 2010
Ramsey County August 1998 - November 2005
Skills
Performance Management, Employee Relations, Workforce Planning, HRIS, Human Resources, Personnel Management, Onboarding, Recruiting, Training, Talent Acquisition, Talent Management, Team Building, Employee Training, Succession Planning
Education
Minnesota State University, Mankato 1995 — 1998
Master's Degree, Industrial and Organizational Psychology
Xavier University of Louisiana 1991 — 1995
Bachelor's Degree, Psychology/ Business Administration
Nexius November 2014 - Present
WAVSYS January 2011 - November 2014
LCC October 2010 - January 2011
T-Force Group June 2010 - October 2010
CELCITE MANAGEMENT SOLUTIONS February 2010 - May 2010
T-Force Group July 2009 - January 2010
Kineticom March 2006 - May 2009
LCC Int'L May 2005 - March 2006
T-Mobile September 2002 - May 2005
Galaxy Engineering May 2000 - September 2002
Skills
UMTS, RF, WCDMA, LTE, Actix, Optimization, 3G, Network Optimization, RF Engineering, TEMS, HSPA, GSM, WiMAX, RAN, 2G, Network Performance, HSDPA, Edge, Wireless, 4G, Network Design, CDMA, RNC, Atoll, UTRAN, Drive Test, Wireless Networking, GPRS, Transmission, Communications Audits, Computer Network..., IP, Microwave, Cellular Communications, RF Design, TEMS Investigation, RF Planning, Leadership, Committed to..., Work Ethic, Communicative Skills, Dedication to work, Project Management, Engineering Management, Strategic Planning, Organizational..., Organizational..., Telecommunications, Integration, Networking
Education
Minnesota State University, Mankato
Electrical Engineering
Civil Aviation Academy
Avionics Engineering Technology
Jack Henry & Associates September 2015 - Present
Jack Henry & Associates January 2015 - Present
Integrity Healthcare August 2011 - January 2015
TeleTech February 2011 - August 2011
T-Mobile January 2008 - August 2010
McKesson 2006 - 2007
McKesson April 2004 - November 2006
McKesson July 2001 - April 2004
Best Buy 1994 - 1999
Skills
Troubleshooting, Active Directory, Windows Server, Disaster Recovery, Windows 7, Software Documentation, Windows, Hands-on Training, Process Improvement, Microsoft Office 2007, Android, iPhone, Call Centers, Computer Hardware, Security, Microsoft Exchange, Servers, XP, System Deployment, IT Management, Technical Support, Networking, Group Policy, Help Desk Support, Windows XP Pro, Network Administration, Citrix, Operating Systems, Wireless Networking, DNS, VMware ESX, VPN, LAN-WAN, Windows 8, Switches, VMware, Server Administration, System Administration, IIS, Cisco Technologies
Education
Missouri State University 1993 — 1997
Music Teacher Education
Southern Illinois University, Carbondale 1990 — 1993
Music Teacher Education
Elavon, Inc. December 2014 - Present
WebMD May 2014 - August 2014
ESG Consulting - Department Of Human Services May 2012 - September 2013
The Home Depot October 2011 - January 2012
T-Mobile August 2011 - September 2011
CAS Americas January 2003 - March 2010
CAS Americas January 2003 - December 2005
Skills
Financial Analysis, PMO, Resource Allocation, Payroll, Accounting, Financial Reporting, Account Reconciliation, Change Management, Data Analysis, Vendor Management, Government Contracting, Project Analysis, Accounts Payable, Accounts Receivable, International Accounting, XBRL, Budgets, Strategy, Management
Education
Minnesota State University, Mankato 1996 — 2001
BS, Management Information Systems
Acquity Group May 2012 - Present
SamePoint February 2012 - June 2012
T-Mobile July 2010 - December 2011
Baker University 1997 - May 2011
Guidepoint Global Advisors June 2009 - July 2010
Sprint October 2005 - April 2009
XOHM - Sprint 2007 - 2008
NAIC – National Association of Insurance Commissioners, Zurich 2003 - 2005
Advanced Technologies Group for KU - grant project 2002 - 2003
HealNetwork 1999 - 2002
Skills
Cloud Computing, Developers, Architecture, Mobile Devices, Agile Methodologies, Software Development, SaaS, XML, Integration, Web Services, Architectures, Web Applications, Enterprise Software, Mobile Applications, E-commerce, IT Strategy, Strategy
Education
Missouri State University 2005 — 2007
MS, CS
University of Arkansas
BS, BA, Biology; Nonfiction writing
University of Texas
MS - not completed
MasterCard July 2015 - Present
Express Scripts September 2014 - June 2015
Express Scripts March 2013 - September 2014
Express Scripts March 2010 - March 2013
TEKsystems February 2007 - March 2010
T-Mobile 2004 - 2007
Skills
Sales Presentations, Marketing Strategy, Project Management, Public Speaking, Building Relationships, Contract Negotiation, Business Analysis, Customer Service, Customer Retention, Sales, Pharmacy Benefit..., Account Management, Reports
Education
Saint Louis University 2009 — 2010
MBA
Missouri State University 2002 — 2006
Bachelors, Marketing - Sales; Management - Entrepreneurship
Samsung Telecommunications America March 2013 - November 2013
T-Mobile August 2010 - March 2013
Value Merchandise International - VMI March 2009 - August 2010
ADP (Payroll and HR Services) March 2006 - March 2009
Mobile Connection LLC 2002 - 2007
Skills
Store Management, Salesforce.com, Sales Management, Sales Operations, Sales, Direct Sales, Retail, Account Management, Management, Customer Retention, Retail Sales, Solution Selling, Merchandising, Customer Satisfaction, Sales Process, Selling, Small Business, Cold Calling, Wireless, Customer Experience, B2B
Education
Minnesota State University, Mankato 1996 — 2000
Bus. Mgmt, Business Management & Marketing
CompuCom Systems Inc. May 2015 - August 2015
T-Mobile October 2013 - March 2015
US Navy Reserve December 2011 - January 2015
US Navy February 2009 - December 2011
US Navy February 2009 - September 2009
US Navy November 2005 - February 2009
Skills
Data Entry, Customer Service, Computer Hardware, Supervisory Skills, Mobile Technology, Security Clearance, Air Traffic Control, Flights, Navy, Command, Logistics, Military Experience, Military Operations, Force Protection, Military, DoD, Microsoft Office, Leadership, Operational Planning
Education
American Military University 2012 — 2017
Bachelor's Degree, Information Technology Management
Rasmussen College-Minnesota 1999 — 2002
Certificate, Computer Networking
Minnesota State University, Moorhead
Looking for a new career challenge 2015 - 2015
T-Mobile December 2004 - October 2014
United States Marine Corps August 1995 - August 2003
Skills
CDMA, Wireless, Telecommunications, RF, Computer Network..., LTE, GSM, UMTS, Cellular Communications, 4G, RF Engineering, 3G, Troubleshooting
Education
MiraCosta College
T-Mobile March 2015 - Present
Longshot Theatre Company November 2011 - Present
Aflac January 2014 - February 2015
National Truck Funding April 2013 - November 2013
Jackpie Theatre Workshop January 2008 - May 2010
Glimmerglass Opera May 2007 - August 2007
Skills
Theatre, Event Planning, Scheduling, Stage Management, Event Management, Improvisational Comedy, Improvisation, Sketch Comedy, Writing, Volunteer Coordination, Program Development, Entertainment Booking, Short Films, Volunteer Management, Acting, Voice Over, Teaching, Public Speaking, Directing, Stage, Fundraising, Comedy, Performing Arts, Arts Administration, Creative Writing, Festivals, Entertainment
Education
Mississippi State University 2003 — 2007
CO, Theatre
T-Mobile November 2009 - Present
Education
MiraCosta College 2007 — 2010
N/A, Automotive Technology
Amazon July 2014 - Present
T-Mobile January 2013 - June 2014
Walmart June 2012 - January 2013
Walmart May 2011 - June 2012
Walmart November 2010 - May 2011
Ann Taylor LOFT September 2010 - March 2011
Skills
Retail, Project Management, Customer Service, Merchandising, Marketing, Strategic Planning, Cross-functional Team..., Management, Marketing Strategy, Sales, Team Building, Microsoft Office, Budgets, Team Leadership, Leadership, PowerPoint, Advertising, Microsoft Excel, Account Management, Social Media, CRM, Event Management, Strategy, E-commerce, Project Planning, Market Research, Email Marketing, Business Strategy, Analysis, Customer Retention, Marketing Communications, Process Improvement, Competitive Analysis, Marketing Management, Direct Mail
Education
Missouri State University 2005 — 2007
MBA, Business Administration
Missouri Southern State University 2002 — 2005
Bachelor of Science, Business Administration; Marketing and Management
Wilsons Leather 2012 - Present
T-Mobile 2010 - 2012
T-Mobile 2006 - 2008
Zale 2003 - 2005
Wilsons Leather 2000 - 2003
Famous Footwear January 1997 - January 2000
Skills
Merchandising, Visual Merchandising, Retail, Loss Prevention, Retail Sales, Store Operations, Sales, Store Management, Apparel, Multi-unit, Driving Results, Profit, Inventory Control, New Store Openings, Inventory Management, Fashion, Merchandise Planning, Shrinkage, Hiring, Trend Analysis, Multi-Unit
Education
Missouri State University
B&A Distributing December 2012 - Present
Independent Beachbody Coach July 2014 - Present
T-Mobile January 2006 - December 2012
Skills
Customer Retention, Sales, Merchandising, Inventory Management, Store Management, Recruiting, Mobile Devices, Loss Prevention, Forecasting, Visual Merchandising, Competitive Analysis, Customer Satisfaction, Customer Experience, Direct Sales, Sales Operations, Retail, Sales Management, Account Management, Management, Customer Service, Team Leadership, Leadership, Training, Retail Sales, Sales Process
Education
Minnesota State University, Mankato 2001 — 2004
Bachelor, Business Management
Ozarks Technical Community College January 2015 - Present
American National Property and Casualty May 2012 - October 2014
Page Appraisal Company, LLC May 2011 - May 2012
Remax House of Brokers June 2010 - December 2010
Pearson-Kelly Office August 2009 - December 2009
T-Mobile April 2008 - October 2009
Meek Chiropractic June 2007 - March 2008
Wal-Mart July 2006 - May 2007
Target October 2004 - July 2005
Skills
Customer Service, Public Speaking, Microsoft Office, Microsoft Word, Team Building, Community Outreach, Problem Solving, Research, Microsoft Excel, Social Media
Education
Ozarks Technical Community College 2015 — 2018
Associate of Arts and Sciences (AAS), Business and Marketing
Drury University 2015 — 2017
Bachelor of Business Administration (B.B.A.), Organizational Communication, General
Lifetime Learning Center
Missouri State University
Business Management and Communication
Staffing Technologies September 2010 - Present
T-Mobile June 2005 - May 2010
AT&T Wireless 1996 - 2005
Skills
Program Management, Vendor Management, PMP, SDLC, Telecommunications, Business Analysis, Software Project..., Resource Management, Business Intelligence, Visio, Cross-functional Team..., Project Management, Process Improvement, Business Process..., Integration, Business Process, Project Portfolio..., Requirements Analysis, CRM, SharePoint, Microsoft Project
Education
Seattle University 1992 — 1995
MBA, Business
Minnesota State University, Moorhead 1976 — 1980
University of Washington March 2014 - Present
JPMorgan Chase June 2013 - March 2014
T-Mobile July 2011 - June 2013
Microsoft April 2009 - July 2011
Microdesk December 2007 - October 2008
Wolterskluwer Financial Services September 2006 - December 2007
Skills
Business Intelligence, Microsoft SQL Server, Data Warehousing, SQL, SSRS, C#, SSIS, ETL, .NET, T-SQL, Agile Methodologies, SharePoint, Visual Studio, Databases, Software Development, Software Project..., Data Modeling, XML, ASP.NET, Requirements Analysis, Over 7 years of IT...
Education
Minnesota State University, Mankato 1999 — 2003
Bachelor of Science (BS), Computer Science
T-Mobile October 2011 - Present
Flextronics September 2010 - October 2011
ConAgra Foods May 2010 - September 2010
McDonald's Corporation November 2008 - October 2009
Education
Minnesota State University, Mankato 2006 — 2010
Bachelor of Arts (B.A.), Creative Writing, 3.2
T-Mobile July 2013 - Present
Hotels.com November 2011 - April 2013
Parlor 88 Lounge Eastside February 2009 - February 2010
Skills
Marketing Strategy, Marketing, Sales, Event Planning, TIPS Certified, Customer Service, Account Management, Cold Calling, Team Building
Education
Missouri State University
T-Mobile August 2013 - February 2014
TeleTech February 2011 - July 2013
Christenson Transportation, Inc. July 2007 - June 2010
Skills
IEX, Avaya, Customer Service, Call Center, System Administration, Escalation, Customer Service..., Customer Satisfaction, Team Building, Recruiting, Contact Centers, Performance Management, Contact Center..., Service Delivery, Windows 7, Training, XP, Customer Experience, Operations Management, Team Leadership, Teamwork, Customer Support, Customer Retention, Active Directory, Call Centers, Telecommunications, Help Desk Support, Sla, Telephone Skills, Process Improvement, PowerPoint, BPO, Lotus Notes, Call Center Development, CRM, Software Documentation, Data Entry, Contact Center..., Computer Hardware, Microsoft Word, Workforce Management, Coaching, Technical Support, Microsoft Excel, Troubleshooting, Customer Service..., Team Management, Time Management, Sales, Inbound Marketing
Education
Missouri State University 2001 — 2007
Master of Business Administration (MBA), Logistics, Materials, and Supply Chain Management
Bass Pro Shops September 2014 - Present
Bass Pro Shops November 2012 - August 2014
Bass Pro Shops April 2013 - October 2013
Bass Pro Shops August 2012 - November 2012
T-Mobile September 2007 - February 2012
JPMorgan Chase February 2006 - July 2007
Skills
Customer Service, Call Centers, Troubleshooting, Microsoft Office, Call Center, Billing, Customer Satisfaction, Telecommunications, Cellular, Telephone Skills, Wireless, Remedy, Word, Outlook, Windows, Typing, Avaya, Innovation, Problem Solving, Critical Thinking, Proofreading, Process Improvement, Policy Analysis, Data Entry, Technical Support, Customer Experience, 10 Key, Phone Etiquette, Customer Support, Training, AS400 system, RightNow, ForeSee Analytics, Nature Photography, Photography, Digital Photography, Landscape Photography, Wildlife Photography
Education
Missouri State University 2014 — 2018
Business Administration, Management and Operations
Ozarks Technical Community College 2012 — 2014
Associate of Arts (A.A.), Business/Commerce, General
Ozarks Technical Community College 2003 — 2005
Associate of Arts (AA), General Studies
Glendale High School 1998 — 2002
Missouri State University
Business Administration and Management, General
T-Mobile 2011 - Present
Highland Springs Country Club June 2010 - April 2011
Education
Missouri State University 2007 — 2010
Bachelor of Science (B.S.), Criminology and Military Science, 3.0
T-Mobile October 1998 - Present
The Heart Group, P.C January 1995 - August 1998
Roche Biomedical Laboratory February 1993 - January 1996
Skills
Wireless, T1, UMTS, Telecommunications, LTE, GSM, CDMA, Computer Network..., Cellular Communications, 3G, VoIP, 4G, Microsoft Office, Microsoft Word, Customer Service, Fiber Optics, RF, Team Building, Leadership
Education
Mississippi State University
Bachelor of Arts and Sciences, Electrical, Electronics and Communications Engineering
Mississippi State University
Mississippi State University
Mississippi State University
Mercy Health June 2014 - June 2015
Texas Health and Human Services August 2013 - October 2013
T-Mobile August 2008 - October 2012
T-Mobile September 2009 - October 2010
Skills
Office Administration, Business Analysis, Reporting & Analysis, Process Efficiency, Highly motivated..., Staff Development, Intuitiveness, Team Leadership, Operational Efficiency, Performance Management, Key Performance..., Sales Operations, Sales Management, Excellent Communication..., Hiring Practices, Training & Development, Leadership Development, Organization, Multi Tasking, Time Management, Outlook, Telecommunications, Eye for Details, Microsoft Office, Positive Work..., Customer Service, Team Building, Windows, Peer Development, Events Coordination, Phone Etiquette, Schedules, Interviews, Employee Training, Customer Satisfaction, Customer Retention, Account Management, Handle Confidential..., Retail Sales, Data Entry
Education
Missouri State University
Bachelor's degree
Headway Workforce Solutions May 2015 - Present
Flippin Pizza July 2008 - March 2013
T-Mobile June 2011 - May 2012
New Haven Youth and Family Services March 2007 - March 2008
Skills
Customer Service, Cashiering, Microsoft Office, Microsoft Word, PowerPoint, Food Preparation, Microsoft Excel, Cash Handling Experience, Time Management, Teamwork, Social Media, Retail, Sales, Customer Satisfaction, Research, Leadership
Education
MiraCosta College
Freelance Writer May 2013 - Present
T-Mobile August 2013 - October 2013
RadioShack January 2013 - May 2013
Food Team August 2011 - September 2011
Skills
Customer Service, Microsoft Word, Creative Writing, Writing, Wordsmithing, Audio Transcription, Transcription, Data Entry, Food Service, Sustainable Agriculture, Environmental Issues, Sales, Troubleshooting, Mobile Devices, Mobile Internet
Education
The Evergeen State College 2011 — 2012
Environmental Studies
Missouri State University 2005 — 2009
Condensed Matter and Materials Physics
Tundra Restaurant Supply July 2014 - Present
T-Mobile June 2013 - May 2014
HuHot Mongolian Grill May 2011 - November 2013
Skills
Learning Quickly, Customer Service, Customer Retention, Customer Oriented, Highly detail oriented, Enthusiasm to learn, Microsoft Office, Excellent Writing Skills, Motivated self-starter, Goal Oriented, Foreign Languages, Writing
Education
Missouri State University 2008 — 2013
Bachelor of Arts (BA), History
Missouri State University 2008 — 2013
B.A. History, History
TeleCommunication Systems, Inc. May 2001 - Present
T-Mobile December 2000 - May 2001
Microsoft April 1998 - December 2000
Connect Computer Corporation June 1996 - April 1998
Skills
Database Administration, Oracle Database, Microsoft SQL Server, MySQL, Oracle TimesTen, UNIX/Linux/Windows..., Unix Shell Scripting
Education
University of Minnesota-Twin Cities 1995 — 1996
Master of Science (M.S.), Computer Science, 3.5
Minnesota State University, Mankato 1992 — 1995
Bachelor of Science (B.S.), Computer and Information Sciences and Support Services, 3.8