T-Mobile Company
Industry: Mobile telecommunication company
DescriptionT-Mobile is the brand name used by the mobile communications subsidiaries of the German telecommunications company Deutsche Telekom AG. The brand is active in Austria, the Czech Republic, the Netherlands, Poland, and the United States. Headquarters: Bonn, Germany Founder: Deutsche Telekom Founded: December 1999 Number of employees: 44,000 Parent organization: Deutsche Telekom Subsidiaries: Hrvatski Telekom, T-Mobile Deutschland Gmbh
T-Mobile List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at T-Mobile. You can filter them based on skills, years of employment, job, education, department, and prior employment.
T-Mobile Salaries. You can even request information on how much does T-Mobile pay if you want to. Learn about salaries, pros and cons of working for T-Mobile directly from the past employees.
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19,518 T-Mobile employees in database. Find out everything there's to know about T-Mobile employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
T-Mobile Employees
T-Mobile 2012 - Present
Compendium Consulting 2008 - Present
AT&T Mobility 2011 - 2012
ATECS 2008 - 2012
T-Mobile 2010 - 2011
Crown Castle International 2009 - 2010
T-Mobile 2008 - 2009
AT&T Mobility 2004 - 2008
AT&T 1994 - 2008
AirCell 2000 - 2002
Skills
Wireless, 4G, Cross-functional Team..., RF, Telecommunications, CDMA, Network Optimization, Mobile Devices, LTE, RF design, Cellular Communications, UMTS, Wireless Networking, WiFi, Project Planning, Microwave, GSM, Network Design, Project Management, Mobile Communications, IP, 3G, Rollout
Education
Northeastern State University 1987 — 1991
BS, Math & Science
Guardian Life July 2012 - Present
David's Bridal December 2007 - December 2013
T-Mobile November 2009 - July 2012
Nanny services August 2008 - November 2008
Cambridge day school November 2007 - August 2008
Skills
Customer Service, Data Entry, Time Management, Microsoft Word, Troubleshooting, Technical Support, Customer Satisfaction, Microsoft Office, Retail, Telephone Skills, PowerPoint, Retail Sales, Microsoft Excel, Sales, Customer Experience, Event Planning, Outlook, Cashiering, Teamwork, Social Networking, Early Childhood..., Day Care, Wedding Planning, Baking, Weddings, Life Insurance, Disability Insurance, Term Life Insurance, Telecommunications, Telephone Reception, Secretarial Skills, Customer Support, Customer Relations, Childcare, Child Development, Working With Children
Education
Northampton Community College 2004 — 2006
Associate's degree, Early Childhood Education and Teaching
Notre Dame High School 2000 — 2004
Verizon March 2014 - July 2014
Best Buy September 2012 - March 2014
T-Mobile December 2010 - August 2012
Value City Furniture January 2002 - November 2010
Simi Wireless March 2008 - February 2010
La Guayaba Store August 2006 - September 2008
Skills
Communication, Bilingual, Direct Sales, Sales, Telecommunications, Customer Satisfaction, Retail Sales, Wireless, Cold Calling, Salesforce.com, Customer Retention, Account Management, Customer Experience, Sales Management, Customer Service, Solution Selling, Sales Operations, Strategy, Networking, Leadership
Education
Northeastern Illinois University 2008 — 2014
Bachelor of Arts, Business Administration
Northeastern Illinois University 2008 — 2013
Bachelor of Business Administration (B.B.A.), Business Management, Marketing, and International business
Walther Lutheran High School 2004 — 2008
High School Diploma
Walther Lutheran high school 2004 — 2008
Asurion August 2013 - Present
Asurion October 2010 - August 2013
Asurion July 2008 - October 2010
T-Mobile October 2003 - July 2008
Cox Media August 1999 - October 2003
Skills
Customer Retention, Direct Sales, Wireless, Sales Operations, Solution Selling, Telecommunications, Customer Satisfaction, Mobile Devices, Account Management, Strategic Partnerships, Sales Process, Customer Experience, Sales, Retail, Call Centers, Relationship Management, Cold Calling, Insurance, Product Management, Salesforce.com, SaaS, Multichannel Sales..., Competitive Intelligence, Advertising, KPI Reports, Market Trends, Sales Analysis, Channel Partners, Sales Director, Employee Engagement, Succession Planning, Market Data, Thought Leadership, Operational Efficiency, Strategic Leadership, New Business Development
Education
Arizona State University 1997 — 1999
Bachelor of Arts (B.A.), Broadcasting
Northern Arizona University 1996 — 1997
Sigma Lambda Beta International Fraternity Inc. December 2012 - Present
T-Mobile June 2010 - August 2012
Skills
Customer Service, Sales Management, Leadership
Education
Penn State University 2012 — 2014
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Northampton Community College 2009 — 2012
Associate's degree, Business, Management, Marketing, and Related Support Services
Assurant Solutions March 2014 - Present
Groupon July 2012 - October 2013
AT&T Mobility August 2006 - July 2012
T-Mobile 2004 - 2006
Skills
Quotas, Direct Sales, Sales, Customer Retention, Wireless, Sales Operations, Solution Selling, Telecommunications, Sales Process, Cold Calling, Customer Experience, Customer Satisfaction, Mobile Devices, Sales Presentations, B2B, Call Centers, Managed Services, Sales Management, Account Management, Customer Service, Leadership, Team Leadership, Team Building
Education
Northeastern Illinois University 2006 — 2009
A&A Auto Stores May 2014 - Present
National Auto Stores June 2009 - May 2014
T-Mobile June 2008 - June 2009
Skills
Customer Satisfaction, Sales, Sales Management, Customer Retention, Sales Operations, Retail, Profit, Inventory Management, Customer Service, Customer Experience, Account Management, Merchandising, Inventory Control, Training, Employee Training, Microsoft Office, Microsoft Excel, Mobile Devices, Call Centers, Telecommunications, Store Management, Retail Sales, Loss Prevention, Team Leadership, Visual Merchandising, Time Management, Store Operations, Teamwork, POS, Telephone Skills, Cashiering, Data Entry, Microsoft Word, Troubleshooting, Leadership, Management
Education
Northampton Community College 2012 — 2016
Computer Maintainence and Service Technology
Wilson Area High School 1989 — 1993
Diploma
State Farm March 2014 - Present
Ashford University / Bridgepoint Education June 2011 - October 2013
T-Mobile June 2009 - June 2011
Lacoste September 2005 - July 2009
State Street Corporation June 2007 - April 2008
Aviva Life Insurance Company January 2006 - June 2006
Skills
Photoshop, Written Communication, Oral Communication, Team Leadership, Customer Service, Highly detail oriented, Highly motivated..., Microsoft Suites, Management, Sales, Account Management, Leadership, Marketing
Education
Northeastern University 2004 — 2009
Bachelors of Science, Business Administration
Santander Bank, N.A. August 2014 - Present
Comcast Cable May 2012 - August 2014
T-Mobile July 2010 - February 2012
Driver in Italy February 2009 - July 2009
Cox Communications August 2005 - August 2008
Verizon Wireless March 2000 - April 2004
Alejandro Pisani Productions February 1996 - April 2001
Boston Neighborhood Network November 1995 - June 2000
Northeastern University January 1998 - December 1999
CuencaVision WCEA-TV October 1994 - October 1996
Skills
Sales, Consultative Sales, Account Acquisition &..., Client Relations /..., Lead Generation, Retail Operations, Repeat Business, Sales Promotions, Product Launches &..., Financial Reporting, Team Building and..., Customer Satisfaction, Marketing, Team Building, Multicultural Experience, Mentoring and Coaching, Branch Management, Performance..., Building Community..., Operations Management, Sales Management, Customer Prospecting, Team Leadership, Regulatory Compliance, International Banking..., Analysis, Cold Calling, Training, Public Speaking
Education
Northeastern University 2012 — 2016
Bachelor's degree, Accounting and Finance
Northeastern University 2008 — 2012
Associates Degree, Business Administration
Newton North High School 1995 — 1997
High School Diploma, Small Business Administration
Catholic Memorial School 1993 — 1995
Liceo Militar Monseñor Arias 1992 — 1993
PNC March 2015 - Present
Verizon Wireless May 2014 - August 2014
BlackBerry February 2010 - December 2013
T-Mobile July 2008 - February 2010
Skills
Sales, CRM, Wireless, Training, Direct Sales, Solution Selling, Account Management, Sales Management, Leadership, Mobile Devices, Customer Retention, Sales Operations, Telecommunications, Product Marketing, Salesforce.com, Customer Experience, Customer Service, Sales Process, Employee Training, Product Management, Lotus Notes, Microsoft Excel, SWOT analysis, Microsoft Word, PowerPoint, Key Client Relationships, Marketing Strategy, Marketing Plan Creation, Marketing, B2B, Management
Education
Northeastern Illinois University 2014 — 2015
Bachelor of Arts (B.A.), Economics
T-Mobile 2015 - Present
Skype 2013 - 2014
Microsoft 2010 - 2013
Microsoft 2008 - 2010
Microsoft 2004 - 2008
Microsoft 1998 - 2004
Standard Register 1996 - 1998
Skills
Agile Methodologies, Program Management, Project Management, Enterprise Software, Agile Project Management, Scrum, C#, Software Development, Software Project..., SDLC, Enterprise Architecture, Certified Scrum Master..., .NET, TFS, JavaScript, JIRA, Software Engineering, Cloud Computing, Integration, Software Design, SharePoint, Visual Studio, XML, Business Intelligence, Microsoft SQL Server, Management, Strategy, Product Management, C++, Databases, Testing, Technology Integration, People Skills, Global Cross-Functional..., Kanban, Business Development, Capstone, Coaching, Technical Leadership, People Development, Confluence, Lotus Domino, Globalization, Distributed Systems, Linux, Statistical Data..., Presentation Skills, SaaS, Java, Leadership
Education
University of Washington, Michael G. Foster School of Business 2009 — 2010
Master of Business Administration (M.B.A.), Business
Northern Illinois University 1992 — 1995
Master's Degree, Electrical and Electronics Engineering
University of Mumbai 1988 — 1992
Bachelor's Degree, Electrical and Electronics Engineering
Sephora February 2015 - Present
Sephora November 2012 - Present
Talbots June 2010 - November 2012
Limited Brands September 2009 - June 2010
T-Mobile November 2008 - September 2009
Skills
Big Box, Assortment, CPFR
Education
Northern Arizona University 1996 — 2000
Bachelor of Arts (B.A.), Liberal Arts and Sciences/Liberal Studies
Kalba International, Inc. July 2012 - Present
AT&T Mobility December 2006 - February 2011
T-Mobile 1996 - 2005
Skills
Business Analysis, Team Management, Team Leadership, Customer Relations, Team Building, Problem Solving, Strategic Planning, Process Improvement, Cross-functional Team..., Change Management, Account Management, Vendor Management, Coaching, Mentoring, Customer Service, Project Planning, Customer Experience, Customer Satisfaction, Troubleshooting, Performance Management, Training, Wireless, Call Centers, Telecommunications, Management, Customer Retention, Employee Training, Technical Support, Leadership, Project Management, Analysis, Time Management, Mobile Devices, Sales
Education
Northampton Community College 1989 — 1991
Early Childhood Education and Teaching
U.S. Cellular April 2014 - Present
Tulsa Alternative Cermonies January 2010 - Present
Mr. Crispy Entertainment May 2009 - Present
The Crispy Family Carnival August 2002 - Present
PC Computers and Software April 2013 - September 2013
NSU AMA Chapter January 2012 - December 2012
HSBC April 2007 - September 2010
Cavalry Portfolio Services April 2006 - April 2007
T-Mobile October 2003 - April 2006
Skills
Web Design, SWOT analysis, Microsoft Office, Entertainment, Juggling, Public Speaking, Stunts, Live Sound, Theatrical Production, Marketing, Market Research, Prep 7.0 Facilitator, Budgets, Public Relations, Event Planning, Event Management, Social Media Marketing, Tour Management, Stage Direction, Stage Management, Stagecraft, Events Coordination, Corporate Events, Music Festivals, Circus Arts, Publicity Stunts, Dreamweaver, WordPress, Photoshop, Online Advertising, Sales, Blogging, Online Marketing, Trade Shows, Social Networking, Emcee, Festivals, Email Marketing, Parties, Facebook, Live Events, Sponsorship, Private Events, Brand Development, Entrepreneurship, Event Producing, Lead Generation, CRM, Business Development, Publicity
Education
Northeastern State University 2015 — 2017
Master of Business Administration (M.B.A.), Business Administration and Management, General
Northeastern State University 2011 — 2012
Bachelor of Business Administration, Marketing, Entrepreneurship, Business Administration, 3.8
Tulsa Community College 1992 — 2012
Associates Degree, Business Administration
T-Mobile September 2008 - August 2012
T-Mobile September 2004 - September 2008
T-Mobile September 1998 - September 2004
Skills
Cellular Communications, Computer Network..., IP, BGP, TCP/IP, Switches, Cisco Technologies, Call Center, Technical Support, CDMA, BMC Remedy, SDH, DSL, Network Security, CCNA, CCNP, Cabling, Routers, Network Design, VPN, 4G, T1, Wireless, UMTS, SIP, Juniper, Mobile Communications, Networking, Unix, Telecommunications, Ethernet, System Deployment, OSPF, 3G, DS3, Customer Satisfaction, LTE, Vendor Management, Wireless Networking, Network Engineering, GSM, Troubleshooting, Cisco IOS, Network Administration, MPLS, SS7, Security, VoIP, ATM networks, Provisioning
Education
Northampton Community College 2015 — 2016
Associate of Arts and Sciences (A.A.S.), Legal Assistant/Paralegal
Northampton Community College 1995 — 2002
Associate of Arts and Sciences (A.A.S.), Criminal Justice
Phillips Pet Food & Supplies December 2011 - Present
T-Mobile February 1998 - June 2011
T-Mobile September 1998 - 2011
T-Mobile 1998 - 2011
Skills
Call Centers, Customer Experience, Customer Satisfaction, Wireless, Workforce Management, Avaya, Team Leadership, Mobile Devices, Team Building, Troubleshooting, Coaching, Management, GSM, Performance Management, Team Management, 4G, Technical Support, Customer Service..., IVR, Program Management, Customer Retention, Data Entry, Human Resources
Education
Northampton Community College 1990 — 1992
Photography
Team Blue Hand Car Wash December 2013 - Present
Special Olympics June 2009 - Present
Sigma Lambda Beta International Fraternity Inc. October 2012 - May 2014
T-Mobile June 2010 - August 2012
Skills
Sales, Customer Satisfaction, Team Leadership, Time Management, Planning Budgeting &..., Market Analysis, Public Speaking, Direct Sales, Retail Sales, Customer Retention, Customer Experience, Supply Chain Management, Wireless, Telecommunications, Sales Operations, PowerPoint, Microsoft Office, Microsoft Excel, Customer Service, Project Management, Volunteer Management, Volunteer Recruiting, Nonprofits
Education
Pennsylvania State University 2012 — 2014
Bachelor's Degree, Business Administration and Management
Northampton Community College 2009 — 2012
Associate's Degree, Business Administration and Management
INetU Customer Centric Cloud Hosting Systems AdministratorINetU Customer Centric Cloud HostingJune 2015 - Present
INetU November 2014 - June 2015
INetU Managed Hosting July 2012 - December 2014
T-Mobile October 2004 - June 2012
T-Mobile January 2007 - January 2010
T-Mobile January 2006 - January 2007
T-Mobile January 2006 - January 2007
T-Mobile January 2004 - January 2005
Boscov’s Department Store, INC January 2002 - January 2004
Boscov’s Department Store, INC January 1998 - January 2001
Skills
Telecommunications, Wireless, Call Center, VoIP, BMC Remedy, Troubleshooting, Blackberry, Mobile Devices, Wireless Networking, TCP/IP, Customer Satisfaction, Customer Experience, Hardware, Computer Hardware, Cisco Technologies, Networking, Software Installation, Technical Support, Data Center, System Administration, Virtualization, UMTS, 3G, Customer Support, Computer Repair, Linux, Customer Service, GSM, VMware, Sales, Windows Server, Windows, Time Management, Telephony, Mobile Technology, Team Leadership, Cloud Computing, Mobile Communications, Cellular Communications, Firewalls, Windows 7, Android, Call Centers, Computer Network..., Network Design, Routers, IP, LAN-WAN, Cisco IOS, Blackberry Enterprise...
Education
Lincoln Technical Institute 2000 — 2001
Electronics Servicing Diploma, Electrical/Electronics Maintenance and Repair Technology
Career Institute of Technology 1998 — 2000
Easton Pennsylvania
Northampton Community College
Easton Area High School
Catalyst 360 2008 - Present
Freeman Jewelers October 2006 - January 2008
T-Mobile October 1999 - September 2005
Skills
Call Centers, Interviews, Team Leadership, Leadership Development, Customer Experience, Management, Training, Employee Training, Coaching, Customer Satisfaction, Customer Service, Recruiting, Leadership, Team Building, Customer Retention, Performance Management, Sales
Education
Northampton Community College 1995 — 1997
Speech & Communications
T-Mobile June 2015 - August 2015
Affiliated Monitors, Inc December 2014 - February 2015
Forever 21 March 2014 - November 2014
DOVE, Inc. May 2014 - August 2014
Follett Higher Education Group August 2012 - July 2013
Guess November 2012 - December 2012
Filipino League At Seton Hall May 2011 - May 2012
Law Offices of Charles Michael Damian January 2012 - April 2012
Filipino League at Seton Hall May 2010 - May 2011
Stop & Shop November 2009 - October 2010
Skills
Critical Thinking, PowerPoint, Microsoft Office, Microsoft Excel, Project Planning, Event Planning, Research, Leadership, Social Networking
Education
Northeastern University School of Law 2013 — 2016
Doctor of Law (JD), Law, 3L
Seton Hall University 2009 — 2013
Bachelor of Arts (BA), Philosophy Major; Political Science/Asian Studies Minor
Clifton High School 2005 — 2009
Cricket Wireless January 2009 - Present
T-Mobile February 2006 - January 2009
Skills
Telecommunications, Sales Management, Wireless, Account Management, Retail, Team Leadership, Sales, Forecasting, New Business Development, Coaching, Sales Operations, Customer Service
Education
Northampton Community College 1997 — 1999
Associate's degree, Criminal Justice
Verizon Wireless July 2009 - August 2012
T-Mobile September 2006 - June 2009
Footlocker August 2005 - September 2006
Skills
Wireless, Customer Retention, Telecommunications, Direct Sales, Customer Experience, Customer Service, Solution Selling, Sales, Account Management, Sales Operations, Customer Satisfaction, Sales Process, Sales Management, Team Leadership, Cellular Communications, Team Building, Microsoft Office, Marketing, Retail, Microsoft Excel, Selling, Salesforce.com, Inventory Management, Forecasting, Training
Education
Tulsa Community College 2012 — 2012
Business Administration
Northeastern State University 2005 — 2006
General Studies
Booker T. Washington High School 2001 — 2005
American Bicycle Association March 2014 - Present
MetroPCS December 2013 - March 2014
Schmidt Westergard & Company, PLLC April 2013 - December 2013
T-Mobile April 2011 - March 2013
T-Mobile Towers May 2010 - April 2011
T-Mobile February 2008 - June 2009
Eschelon Telecom 2005 - 2007
Mountain Telecommunications September 2004 - September 2005
Skills
Customer Experience, Customer Satisfaction, Telecommunications, Customer Service, Sales, Wireless, Account Management, Team Leadership, Teamwork, Training, Outlook, Management, VoIP, Marketing, Database Administration, Project Management, Software Documentation, Microsoft Office, Access, Customer Retention, Leadership, Time Management, Human Resources, Program Management, Salesforce.com, Cross-functional Team..., Analysis, Troubleshooting, Retail, Strategy, Microsoft Excel, B2B
Education
Northern Arizona University 2000 — 2004
Business Administration, Computer Information Systems
Mesa High School 1998 — 2000
T-Mobile August 1999 - April 2014
New Boston Ristorante June 1987 - March 1999
Skills
Cellular Communications, Call Centers, Customer Retention, LTE, Direct Sales, Cold Calling, Customer Experience, Telecommunications, 4G, Sales Operations, Wireless, Customer Satisfaction, CDMA, Sales Management, Employee Training, Account Management, Hiring, Loss Prevention, M2M, Managed Services, Mobile Devices, P, Retail, Sales, Sales Process, Solution Selling, Store Management, Team Leadership, Team Management, Unified Communications, VoIP, Inventory Management, Merchandising, Training, Team Building, Mobile Communications, Coaching, Mobile Technology, Recruiting, Wireless Broadband, Customer Service, Leadership Development
Education
Northeastern University 1984 — 1986
Electronic Engineer
Franklin Institute of Techonology 1981 — 1983
Assocciate, Automotive Science
Christ United Methodist Church January 2014 - Present
For the Love of Photo October 2011 - Present
BJ's Wholesale Club July 2012 - July 2013
Portrait Innovations August 2008 - October 2011
Wachovia, A Wells Fargo Company February 2005 - August 2008
Bottomline TechWorks February 2004 - August 2008
Northampton Community College September 2003 - June 2005
T-Mobile August 2001 - January 2005
Lifetouch October 1998 - January 2003
Skills
Leadership, Marketing, Training, Web Design, Management, Social Networking, Sales, Customer Service, Microsoft Office, Adobe Creative Suite, Office Equipment..., Marketing Communications, Social Media Marketing, Advertising, Mac, Blogging, Facebook, Great Work Ethic, Organization, Communication Skills, Creativity, Efficiency, Compliance, Social Media, Teaching, Team Building, Editing, Photography, Nonprofits, Photoshop, SharePoint, Personal Improvement..., Human Resources, Human Resource..., Corrective Actions, Morale, Human Performance
Education
University of Phoenix 2014 — 2016
Bachelor's degree, Human Resources Management and Services
Northampton Community College 2004 — 2005
Specialized Diploma, Web Design
Northampton Community College 2003 — 2005
Associates in Applied Science, Communication Design
Coursera
Oracle June 2013 - Present
Acme Packet April 2011 - Present
T-Mobile June 2010 - April 2011
Body1, Inc January 2010 - June 2010
Motorola May 2009 - August 2009
Body1, Inc January 2009 - April 2009
Northeastern University September 2007 - December 2008
Education
Northeastern University 2007 — 2009
M.S., Computer Systems & Telecommunication
K.J.Somaiya College Of Engineering, Mumbai University, India 2003 — 2007
Bachelor of Engineering, Electronics Engineering
Wilson-Taylor Inc January 2006 - Present
T-Mobile 2003 - 2006
United States Marine Corps 1998 - 2006
Skills
Process Improvement, Project Management, Operations Management, Project Planning, Team Building, Strategic Planning, Leadership, Microsoft Office, Change Management, Customer Service, Microsoft Excel, Inventory Management, Strategy, System Administration, Business Process, Business Process..., Management, IT Strategy, Team Leadership
Education
Purdue University Calumet 2014 — 2016
Bachelor of Science, Computer Science
Northeastern Illinois University 2009 — 2013
Bachelor of Science (B.S.), Computer Science
Western Illinois University 1999 — 2001
Business Administration, Management and Operations
T-Mobile June 2013 - Present
Holmes Tuttle Ford September 2006 - February 2008
Marriot University Park April 2005 - September 2006
Hacienda Del Sol Guest Ranch Resort January 2003 - April 2005
Southern Arizona July 1998 - July 1999
Education
Northern Arizona University 2010 — 2010
Business Administration, Finance and Management
Pima Community College 1992 — 2009
Liberal Arts
T-Mobile May 2011 - Present
Education
Northeastern University 2009 — 2011
MS
University of Hartford 2004 — 2008
BS
Samsung Telecommunications America October 2011 - Present
T-Mobile February 2011 - October 2011
Nokia Siemens Networks September 2010 - January 2011
PierCon Solutions May 2008 - September 2010
MetroPCS May 2007 - April 2008
Sprint October 1995 - May 2007
Nynex Mobile August 1994 - October 1995
Skills
RF, Network Design, RF Engineering, LTE, 4G, CDMA, EVDO, UMTS, Wireless, Cellular Communications, WiMAX, GSM, 3G, RF Planning, DAS, Computer Network..., MapInfo, Network Performance, Telecommunications, RF design, Communications Audits, Antennas, WiFi, HSPA, Microwave, Network Optimization, Fiber Optics, Optimization, Wireless Networking, WCDMA, RAN, Networking, Mobile Devices, GPRS, Edge, IP
Education
Northeastern University 1994 — 1997
MS, Electrical Engineering
Rutgers University-New Brunswick 1990 — 1994
BS, Electrical Engineering
Pingry 1987 — 1990
T-Mobile January 2014 - Present
Providence Health & Services June 2013 - January 2014
T-Mobile January 2011 - June 2013
T-Mobile October 2008 - January 2011
Starbucks February 2007 - September 2008
Starbucks Coffee Company February 2005 - January 2007
Starbucks Coffee Company October 2001 - February 2005
Davis Wright Tremaine LLP October 1997 - October 2001
Skills
Succession Planning, Employment Law, Employee Relations, Performance Management, Talent Management, Change Management, Internal Communications, Organizational..., Organizational Design, Organizational..., Leadership Development, Workforce Planning, Talent Acquisition, Employee Engagement, Onboarding, Human Resources, Mergers & Acquisitions, Coaching, HR Policies, Employee Training, Interviews, Executive Coaching, Executive Search, Strategy, Vendor Management, HR Transformation, Strategic HR, Performance Appraisal, FMLA, HR Consulting, Personnel Management
Education
Northeastern University School of Law 1987 — 1990
JD
University of Massachusetts, Amherst 1981 — 1985
BA, Journalism and History
Akamai Technologies February 2013 - Present
Tech Access Plus LLC May 1994 - December 2013
Sidera Networks 2009 - 2011
T-Mobile 2008 - 2009
NEON Communications October 1998 - January 2008
Boston Redevelopment Authority 1984 - 1994
Skills
Telecommunications, Real Estate, Business Strategy, Contract Negotiation, Data Center, Wireless, Sales, Network Infrastructure, Business Development, Sales Operations, Ethernet, Program Management, Selling, Management, New Business Development, Customer Service, Strategy, Start-ups, Co-location, Fiber Optics, Leadership, Account Management, Cloud Computing, Optical Fiber, Managed Services, Project Management, Salesforce.com, Solution Selling, Networking, Strategic Planning, Project Planning, Mergers & Acquisitions, Negotiation, Security
Education
Program on Negotiation at Harvard Law School
Certificates, Negotiations for Senior Executives; Dealing with Difficult People and Difficult Situations
University of Rhode Island
MCP, Planning
Northeastern University
BS, Business
Waltham High School
Diploma
T-Mobile Sr. Human ResourcesT-Mobile USA2008 - 2009
Neiman Marcus 2001 - 2007
Aether Systems 1999 - 2001
Skills
Onboarding, Succession Planning, Employee Relations, Performance Management, Talent Acquisition, Workforce Planning, HRIS, Talent Management, Employee Engagement, College Recruiting, Applicant Tracking..., Customer Retention, Benefits Administration, Team Building, Recruiting, Leadership, HR Policies, Interviews, Management, Training
Education
Northern Arizona University 1984 — 1988
Bachelor of Science, Business
University of Arizona 1983 — 1984
CIS
Sixth Street Shelter October 2013 - Present
T-Mobile February 2010 - June 2012
Skills
Customer Service, Team Leadership, Windows, Microsoft Office, Security, Computer Security, Network Security, Troubleshooting, Technical Support, Networking
Education
Northampton Community College 2013 — 2014
Associate's Degree, Computer and Information Systems Security/Information Assurance
Norristown Area High School 2003 — 2007
H.S. Diploma, College Preparatory Classes
Cumberland Farms July 2015 - Present
T-Mobile October 2011 - November 2012
T-Mobile May 2008 - October 2010
T-Mobile May 2004 - December 2008
Massachusetts Commission Against Discrimination June 2005 - December 2005
Skills
Customer Experience, Customer Satisfaction, Customer Retention, Retail Sales, Loss Prevention, Retail, Store Management, Call Centers, Data Entry, Hiring, Inventory Management, Sales Operations, Time Management, Employee Training, Telephone Skills, Customer Service
Education
Cambridge College 2012 — 2014
Master's degree, Business Administration and Management, General
Northeastern University 2003 — 2008
Bachelor of Science (BS), Criminal Justice and Corrections
Solving Tomorrow January 2011 - Present
Prestige Web Solutions, LLC January 2005 - January 2011
T-Mobile November 2000 - November 2005
Skills
SEO, Online Advertising, Social Media, Social Media Marketing, Web Design, Graphic Design, Web Development, Blogging, Advertising, Wordpress, Social Networking, CSS, Marketing Strategy, Marketing, HTML, Public Relations, Photography, Editing
Education
Northeastern University School of Law 1981 — 1984
Doctor of Law (J.D.), Immigration Law
University of Wisconsin-Milwaukee 1973 — 1975
Bachelor of Science (B.S.), Criminal Justice Studies
Wells Fargo 2012 - Present
Wells Fargo 2011 - 2012
T-Mobile October 2009 - October 2010
T-Mobile 2003 - 2009
T-Mobile 1996 - 2003
Skills
Customer Satisfaction, Recruiting, Leadership, Team Building, Customer Experience, Sales, Call Center, Customer Retention, Customer Service, Coaching, Team Leadership, Cold Calling, Leadership Development, Change Management, Vendor Management, Direct Sales, Account Management, Strategic Planning, Management, Training, Time Management, Employee Training, Telecommunications, Call Centers, Staff Development, Performance Management, Process Improvement, Sales Management, Team Management, Banking
Education
Northampton Community College
Phillipsburg High School
TeleCommunication Systems, Inc. 2011 - Present
Telecomsys 2010 - Present
Rosal Systems Ltd, LLC March 2009 - September 2010
T-Mobile 2009 - 2010
Rosal Systems LTD, llc 2009 - August 2009
Hewlett-Packard February 1996 - February 2009
Novell 1995 - 1996
California Department of Transportation March 1990 - February 1995
Skills
ITIL, Unix, IT Service Management, HP-UX, HP, High Availability, HP Openview, Cluster, Operating Systems, Networking, Hardware, Systems Management, Management, IT Outsourcing, Architectures
Education
University of Alberta 1963 — 1972
B.SC ENG, CIVIL
Northern Alberta Institute of Technology 1964 — 1966
Dip Comp Science, Computer Systems
T-Mobile September 1999 - November 2012
Skills
Bilingual, Microsoft Office, Customer Service, Collections, Financial Reporting, Technical Support, Youth Mentoring, Peer Tutoring, Volunteering
Education
Northampton Community College 2013 — 2015
Associate of Arts (A.A.), Liberal Arts/Psychology
The Neighborhood Charter School of Harlem January 2015 - Present
Freelance June 2014 - Present
Great Oaks Charter School August 2014 - January 2015
Uhlich Children's Advantage Network (UCAN) December 2013 - June 2014
Orion's Mind, LLC. November 2013 - March 2014
T-Mobile November 2013 - January 2014
Northeastern Illinois University January 2011 - April 2013
Women Employed June 2012 - August 2012
Black Ensemble Theater January 2012 - August 2012
Northeastern Illinois University August 2011 - January 2012
Skills
Acting, Singing, Performance Poetry, Public Speaking, Communication, Creative Writing, News Writing, Academic Tutoring, Cultural Awareness, Gender Studies, Cultural Studies, Performing Arts, Customer Service, Reading Comprehension, Microsoft Office, African American Studies, Performance Studies, Journalism, Social Sciences, Youth Work, Editing, Community Outreach, Blogging, Storytelling, Copy Editing, Theatre, Research, Nonprofits, Music, New Media
Education
Northeastern Illinois University 2010 — 2014
Bachelor's Degree, Communications, Media & Theatre /Women & Gender Studies, 3.2
Truman State University 2008 — 2010
Drama and Dramatics/Theatre Arts, General/ Vocal Music Performance
Rich Central High School 2005 — 2008
High School Diploma, 3.45
Tuff City Styles October 2012 - Present
T-Mobile April 2012 - October 2012
JCPenney July 2010 - January 2011
Northampton Community College August 2009 - May 2010
Club Monaco April 2007 - June 2008
KFC May 2005 - September 2006
Skills
Adobe Photoshop,..., Commissioned Portraits, Custom Artwork, Silkscreen Printing, Tattoo Designs, Oil and Acrylic..., Commissioned Art, Graphic Design, Adobe Flash, Portraits, Graphics, Cover Art, Screen Printing
Education
Northampton Community College 2010 — 2013
Associate of Arts and Sciences (A.A.S.), Communication Design
United States Air Force November 2013 - May 2015
Lehigh Valley Health Network August 2012 - May 2013
Stephen's Place May 2012 - September 2012
T-Mobile October 2007 - June 2012
Lehigh County Children & Youth August 2011 - May 2012
Warren Hospital June 2006 - October 2007
Skills
Social Services, Child Welfare, Crisis Intervention, Mental Health, Case Managment, Community Outreach, Motivational..., Adolescents, Non-profits, Adults, Grant Writing, Treatment, Case Management, Psychology, Nonprofits, Training, Mental Health Counseling, Interventions, Therapists, Leadership
Education
Capella Universtiy 2013 — 2016
Doctorate of Social Work (DSW), Social Work, Doctorate
Kutztown University of Pennsylvania 2012 — 2013
Masters of Arts, Social Work
Cedar Crest College 2010 — 2012
Bachelor of Arts (B.A.), social work
Northampton Community College 2006 — 2010
Liberal Arts and Sciences/Liberal Studies
Old Orchard Nursing Facility (Technical Training) 2005 — 2006
Certified Nursing Assistant Training, Nursing, Certified by the State of Pennsylvania
Easton Area High School 2002 — 2006
Diploma
Atlas General Contractors 2015 - Present
Cimarex Energy 2014 - 2015
Citizens Security Bank and Trust 2013 - 2014
BancFirst June 2012 - November 2013
T-Mobile April 2011 - June 2012
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Outlook, Customer Service, Customer Satisfaction, Team Leadership, Strategic Planning, Team Building, Time Management, Social Media, Inventory Management
Education
Northeastern State University
Bachelor of Science (B.S.), Organizational Leadership
Oklahoma State University Institute of Technology-Okmulgee 2008 — 2009
Associate's degree, Education
Bio-One Oklahoma July 2014 - Present
Hilti January 2014 - July 2014
AT&T November 2011 - October 2013
T-Mobile August 2010 - November 2011
Walmart November 2008 - August 2010
Skills
Sales Operations, Sales, Direct Sales, Customer Service, Telecommunications, Customer Retention, Customer Experience, Sales Management, Retail, Retail Sales, Inside Sales, Time Management, Wireless, Teamwork, Mobile Devices, Networking, Team Building, Social Networking, Goal Oriented, Telephone Skills, Customer Satisfaction, Inventory Management, Facebook, Fundraising, Social Media Marketing, Community Outreach, Nonprofits, Problem Solving, Public Relations, Marketing, Microsoft Word, Social Media, Microsoft Office, Leadership, Team Leadership, PowerPoint, Event Planning, Management, Strategic Planning, Account Management, Research, Public Speaking, New Business Development, Advertising, Marketing Strategy
Education
Northeastern State University 2009 — 2013
Bachelor of Business Administration (B.B.A.), Logistics, Materials, and Supply Chain Management
Coldwell Banker Hearthside, Realtors(r) June 2015 - Present
CENTURY 21® October 2012 - June 2015
Century 21 2012 - 2013
T-Mobile November 2008 - June 2012
Applebee's August 2003 - October 2008
Skills
Real Estate, Real Estate License, Commercial Real Estate, Residential Homes, New Home Sales, Buyer Representation, REO, Real Estate Transactions, Referrals, Short Sales, Selling, Move Up Buyers, Investors, First Time Home Buyers, Relocation, Foreclosures, Listings, Sellers, Rentals, Investment Properties, Property, Property Management, Leases, Resellers, Real Estate Development, Luxury, Single Family Homes, Condos, Buyers, Real Property, Sales
Education
Northampton Community College 1999 — 2001
Freedom High School 1995 — 1998
Alcatel-Lucent December 2012 - August 2015
T-Mobile August 1995 - October 2012
Skills
Performance Monitoring, Capacity Planning, Integration, Optimization, Design, Troubleshooting, Cellular Communications, Telecommunications, LTE, CDMA, EVDO, UMTS, GSM, VoIP, SS7, IP, RNC, Media Gateways, MSS, RF, OMP, OMCR, SAM-B, eNodeB, BTS
Education
Northeastern University
BSEE
T-Mobile March 2004 - Present
tmobile June 2011 - October 2013
Skills
Customer Service, Customer Satisfaction, Troubleshooting, Technical Support, Call Centers, Call Center, Team Leadership, Microsoft Office, Sales, PowerPoint, Training, Customer Experience, Team Building, Microsoft Word, Telecommunications, Mobile Devices, Microsoft Excel, Networking, Computer Hardware, Account Management, Project Management, Customer Retention, Team Management, Process Improvement, Management, Software Documentation
Education
Northampton Community College 2002 — 2004
Design and Visual Communications, General
T-Mobile July 2010 - Present
Comcast Business September 2014 - August 2015
Skills
Wireless, Customer Retention, Telecommunications, Customer Experience, Direct Sales, Sales Operations, Customer Satisfaction, Mobile Devices, Sales, Cold Calling, Retail Sales, Sales Management, Call Centers, Account Management, Sales Process, Leadership, Retail, Management, Customer Service, Solution Selling, Cellular Communications, Quotas, Sales Presentations, Team Leadership, Cross-functional Team..., Mobile Communications, Mobile Technology, VoIP, Employee Training, Store Management, Store Operations, Time Management, GSM, Salesforce.com, Coaching, Microsoft Office, Team Building, Training, B2B, Strategic Partnerships, Merchandising
Education
Northern Essex Community College
Salem State University
Arnold Worldwide March 2015 - Present
Maniacal Design January 2010 - Present
MMB January 2014 - March 2015
Metropolis Creative October 2011 - January 2014
Wild Honey Media July 2011 - October 2011
Warren Residential Group January 2010 - July 2011
EMC July 2009 - December 2009
Boston Homes Real Estate January 2008 - July 2009
T-Mobile 2003 - 2008
Foremost Mortgage Associates Incorporated January 2007 - December 2007
Skills
Adobe Creative Suite, Microsoft Office, CSS, HTML/XML, Wordpress Design &..., Windows 2000/XP/Vista/7, Mac OSX, PHP Frameworks, JavaScript Frameworks, Wordpress, SEO, Lightroom, Web Design, Google Analytics, Marketing Strategy, Web Development, CMS, Entrepreneurship, Social Media Marketing, WordPress, SEM, Email Marketing, Social Media, Advertising, Photoshop, OS X, InDesign, Graphic Design, Dreamweaver, Blogging, Logo Design, Illustrator, Online Marketing
Education
Northeastern University 2005 — 2010
BSBA, Finance, Entrepreneurship
Bishop Hendricken High School 2001 — 2005
The Kalikow Group/Kaled Management Corp December 2012 - September 2015
AT&T February 2012 - July 2012
Verizon Wireless January 2011 - February 2012
T-Mobile February 2008 - January 2011
Waldbaums Inc September 2005 - February 2008
Skills
Sales, Customer Service, Customer Satisfaction, Sales Management, Microsoft Office, Sales Operations, Property Management, Microsoft Excel, Management, Operations Management, Type Rating, Real Estate, Merchandising, Customer Retention, Wireless
Education
Northeastern University 2014 — 2017
Bachelor of Applied Science (B.A.Sc.), Accounting and Finance
Suffolk County Community College
Associate of Arts and Sciences (A.A.S.), Business, Management, Marketing, and Related Support Services
T-Mobile July 2013 - Present
U.S. Cellular December 2012 - June 2013
Walgreens October 2011 - December 2012
Skills
Customer Satisfaction, Retail, Sales, Customer Service, Inventory Management, Customer Experience, Wireless, Time Management, Loss Prevention, Cellular Communications, Android, iOS, Windows Mobile, Java, JavaScript, C#, Python, HTML, CSS, Troubleshooting, Networking, Mac OS
Education
Northeastern Illinois University 2011 — 2016
Bachelor's Degree in Computer Science (Information Technology), Information Technology
Northeastern Illinois University 2011 — 2015
Bachelor of Science (B.S.), Biology/Biological Sciences, General
T-Mobile 2013 - Present
T-Mobile 2013 - Present
Skills
Sales Leads, Sales, Sales Operations, Windows, iOS, Android
Education
Northeastern Illinois University
Economics
T-Mobile September 2012 - August 2013
TELCOCELL March 2011 - August 2013
TELUS March 2011 - August 2012
Clearwire January 2010 - December 2010
TELCOCELL February 2008 - January 2010
TELUS May 2006 - January 2010
Barry C. Bergstrom, LTD. 1999 - 2007
AT&T 2004 - 2006
AT&T 2003 - 2004
Aon Hewitt May 2002 - September 2002
Skills
Requirements Analysis, Billing Systems, SDLC, User Acceptance Testing, Telecommunications..., Business Analysis, Business Requirements, Requirements Gathering, Unix, Telecommunications, Quality Center, UML, Systems Analysis, Integration, Solution Architecture, Quality Assurance, Oracle, Defect Life Cycle, Production Support, BSS, OSS, System Architecture, Reverse Engineering, Unix Shell Scripting, Uni, Databases, SQL, Oracle PL/SQL..., Data Analysis, Error Analysis, XML, SoapUI, Software Documentation, Team Leadership, System Operations, Product Lifecycle..., Test Planning, Test Case Generation, System Testing, System Integration..., Order Management, Provisioning, System Administration, Software Project..., PL/SQL, Data Modeling, eTOM, Test Strategy, Toad, Weblogic
Education
Northern Illinois University 2000 — 2003
Bachelor of Science (BS), Cum Laude, Operations Management and Information Systems (Emphasis on Information Systems), 3.78
University of Tennessee-Knoxville 1998 — 2000
Bachelor of Applied Science (B.A.Sc.), Computer Science
Sovenco, Inc. June 2012 - Present
Berkshire Hathaway HS Real Estate of the Rockies, Commercial Division August 2014 - Present
Colorado AAUW Ogranization July 2012 - Present
AspenPointe June 2011 - June 2012
jji Realty January 2007 - January 2011
T-Mobile February 2002 - January 2011
Coldwell Banker Residential Brokerage January 2004 - December 2005
Skills
Leadership, Public Speaking, Strategic Planning, Social Media Marketing, Business Development, Change Management, Start-ups, Event Planning, Program Development, Social Entrepreneurship, Entrepreneurship, Social Enterprise, Leadership Development, Customer Service, Business Networking, Presentation Skills, Management, Marketing, Microsoft Office, Sales, Training, Nonprofits, Social Media, Program Management, Real Estate, Commercial Real Estate, Small Business, Marketing Strategy, Research, Team Building
Education
Northeastern University 2012 — 2014
Master of Business Administration (MBA), Entrepreneurship
University of Colorado Colorado Springs 2004 — 2012
Bachelor of Science of Business (BS), International Business, Political Science and Women's and Minority Studies
Verizon Wireless (Worldwide Wireless) 2013 - Present
T-Mobile March 2010 - January 2013
ViSalus November 2011 - December 2012
NCI Building Systems, Inc. 2009 - 2011
Skills
Coaching, Customer Service, Sales, Leadership, Management, Team Building, Sales Management, Customer Satisfaction, Customer Experience, Telecommunications
Education
Northeast State Community College
Bimbo Bakeries USA March 2014 - Present
Sands Casino Resort Bethlehem March 2011 - Present
Eastern Private Detectives October 2007 - March 2011
T-Mobile January 2010 - August 2010
Dorney Park & Wildwater Kingdom March 2009 - October 2009
Giant Food July 2008 - March 2009
Circuit City Electronics February 2006 - July 2008
Papa John's International August 2004 - July 2008
General Electric June 2006 - June 2007
Skills
Customer Service, Supervisory Experience, Employee Training, Job Scheduling, Customer Satisfaction, CCTV, Surveillance, Casino, Dispatching, Public Safety, Report Writing, Technical Support, Payroll, Property Damage, Loss Prevention, Private Security, Crowd Control, Sales, Inventory Management, Microsoft Excel, Microsoft Office, Security, Management, Criminal Investigations, Team Building, Physical Security, Troubleshooting, Patrol, Analysis, Team Leadership, Scheduling, Time Management, Access Control, Leadership, Social Media
Education
Northampton Community College 2009 — 2011
Associate's degree, Criminal Justice/Police Science
Aldi US December 2014 - Present
SPIN November 2014 - Present
EPS Financial January 2014 - December 2014
B. Braun Medical June 2014 - October 2014
T-Mobile May 2006 - June 2012
T-Mobile June 2004 - May 2006
T-Mobile March 2002 - June 2004
Skills
Fashion, Merchandising, Styling, Retail, Jewelry, Beauty, Visual Merchandising, Gifts, Cosmetics, Sales, Marketing, Beauty Industry, Customer Service, Customer Experience, Data Entry, Team Building, PowerPoint, Microsoft Office, Microsoft Excel, Telecommunications, Wireless, Time Management, Call Centers, Coaching, Analysis, Account Management, Customer Retention, Customer Satisfaction, Employee Training, Training, Leadership, Recruiting, Troubleshooting, Teamwork, Team-oriented, Employee Recognition, Mobile Communications, Outlook, Technical Support, Mobile Devices, Performance Management, Team Leadership, Process Improvement, Quality Assurance
Education
Northampton Community College 2013 — 2015
Electromechanical Technology A.A.S., Electromechanical Technology/Electromechanical Engineering Technology
T-Mobile April 2009 - Present
Bank of America December 2008 - December 2009
Gap Inc./Banana Republic November 2005 - February 2008
Skills
Sales, Management, Sales Management, Human Resources, Employee Training, Customer Service, Customer Satisfaction, Retail, Customer Retention, Selling, Social Networking, Customer Experience, Sales Operations, Sales Process, Wireless, Direct Sales, Entrepreneurship, B2B, Merchandising, Sales Presentations, Retail Sales, Event Management, Account Management, Telecommunications, Mobile Devices, Financial Reporting, Supply Chain Management, Finance, Marketing, Marketing Communications, Financial Analysis
Education
Northeastern University 2007 — 2014
Bachelor's Degree, Business Administration and Management, General
Northeastern University
Master’s Degree, Project Management
Wellesley High School
Wellesley High School
T-Mobile January 2015 - Present
Good Technology November 2013 - August 2014
BlackBerry March 2011 - November 2013
Sprint December 2002 - March 2011
Sprint December 2002 - 2005
3Com Corporation November 1998 - April 2001
Shore Varrone November 1996 - March 1998
Skills
Solution Selling, Wireless, Telecommunications, Account Management, B2B, Sales, Sales Engineering, Relationship Management, Trade Shows, Event Management, Global Sales, Direct Sales, Salesforce.com, Channel, Mobile Devices, SaaS, Strategic Partnerships, Cloud Computing, M2M, New Business Development, Mobile Technology, Sales Presentations, Sales Management, Sales Process, Strategy, Management, Managed Services, Networking, Unified Communications, Go-to-market Strategy, Channel Partners, Marketing, VoIP, Sales Operations, CRM, Product Management, Enterprise Software, Leadership, Professional Services, Business Development, Consultative Selling, Customer Retention, Training, Mobile Applications, Team Leadership, Cross-functional Team..., Strategic Planning, Lead Generation, Vendor Management, Consulting
Education
Northern Illinois University 1993 — 1996
Bachelor Of Science
Lake Region Medical April 2015 - Present
Comcast Cable December 2013 - April 2015
T-Mobile November 2012 - March 2013
Convergys July 2012 - September 2012
Skills
Call Centers, Technical Support, Troubleshooting, Networking, Help Desk Support, Printers, Computers, Customer Service, Electronics, Telcoms, Computer Hardware, Team Leadership, Wireless, Telephone Skills, Customer Retention, Computer Repair, Software Installation, Data Entry, Hardware, Windows, Cashiering, Software, Microsoft Office, Direct Sales, Windows 7, Operating Systems, Customer Support, Customer Experience, Telecommunications, HTML, PowerPoint, Outlook, Microsoft Word, Microsoft Excel, Customer Satisfaction, Training, Time Management, Teamwork, Problem Solving, Access, Inventory Management, Photoshop, Social Media, Sales, Research, Analysis
Education
Northeast Alabama Community College 2009 — 2013
Associate of Science (AS), Computer Science, Sophomore
Dade County High School 2005 — 2009
High School Diploma, High School/Secondary Diplomas and Certificates
C.H. Smith Construction Inc. dba Verdigris Valley Sod Farms July 2010 - Present
KTUL News Channel 8 December 2008 - July 2009
T-Mobile October 2002 - August 2008
Skills
Customer Service, Recruiting, Marketing, Employee Benefits, Management, Strategic Planning, Sales, Training, Account Management, New Business Development, Time Management, Project Planning, Social Media Marketing, Research, Management Development, Forecasting, Operations Management, Organizational..., Customer Experience, Budget Management, Cost Reduction, New Hire Paperwork, New Hire Processes, Billing Process, Billing Systems, QuickBooks, Organizational..., Client Relations, Client Billing, Meeting Organization, Policy Writing, Problem Management, Supervisory Skills, Contractor Management
Education
Northeastern State University 2010 — 2012
Bach of Science In Marketing, Business Admin
Rogers State University
Associate's degree, Business Administration and Management, General
T-Mobile October 2012 - Present
T-Mobile May 2011 - October 2012
T-Mobile June 2010 - May 2011
T-Mobile March 2009 - June 2010
T-Mobile May 1998 - March 2009
ALE, Inc. d.b.a Subway May 1992 - June 1998
Skills
Go-to-market Strategy, Building Relationships, Competitive Analysis, Team Building, Management, Sales Management, Direct Sales, Telecommunications, Sales, Wireless, Business Development, Customer Retention, Account Management, Salesforce.com, Sales Operations, Mobile Devices, Solution Selling, B2B, Customer Experience, Leadership, Sales Process, Cold Calling, Strategic Partnerships, Customer Satisfaction, Selling, Team Leadership, Product Marketing, Retail, CRM, New Business Development, SaaS, Contract Negotiation, Cross-functional Team..., Forecasting, Channel Partners, VoIP, Lead Generation, Sales Presentations, Product Management, Strategy, Start-ups, Key Account Management, P&L Management, International Sales, Vendor Management
Education
Northampton Community College 2005 — 2008
Associate of Arts (AA), Business Administration
Edward Jones July 2015 - Present
Bank of Oklahoma June 2014 - June 2015
T-Mobile June 2012 - June 2014
Skills
Event Planning, Microsoft Office, Public Speaking, Public Relations, Financial Analysis, Sales, Strategic Financial..., Insurance, Team Building, Customer Service, Leadership, Financial Planning, Microsoft Excel, Research
Education
Northeastern State University
BA, Financial Planning
Northeastern State University
Country Meadows November 2011 - Present
T-Mobile June 2005 - November 2009
Blockbuster October 2000 - May 2005
US Army July 1993 - January 1997
Skills
batch cooking..., Menu Development, culinary costing, ServSafe, meat fabrication, pastry training, sauce making, soup making, baking skills, basic book keeping, training/mentoring..., management experience, Customer Service, Microsoft Office
Education
Northampton Community College 2009 — 2011
Associate of Arts and Sciences (AAS), Culinary Arts/Chef Training
northampton sr high school 1992 — 1995
diploma, business
Northampton Community College
diplomaCulinary Arts
T-Mobile June 2002 - June 2012
T-Mobile November 2000 - June 2002
Augies October 1997 - November 2000
McDonald's Corporation February 1994 - October 1997
Skills
Customer Service, Sales, Project Management, Multi Tasking, Data Analysis, Highly motivated..., Team Leadership, Communication Skills, Cellular Communications, Time Management, Interviews, Mobile Devices, Process Improvement, Call Centers, Coaching, Customer Experience, Leadership, Cross-functional Team..., Customer Retention, Human Resources, Customer Satisfaction, Training, Troubleshooting, Blackberry, Microsoft Excel, Telecommunications, Outlook, Teamwork, Software Documentation, Technical Support, Team Management, Wireless, Recruiting, Account Management, Quality Assurance, Analysis, Management
Education
Northampton Community College 2012 — 2014
A.A.S., Business Management, 3.75
Pen Argyl Area high School 1994 — 1995
High School Diploma, General Studies
Forza Boxing, LLC May 2014 - April 2015
Forza Boxing, LLC January 2014 - May 2014
Northampton Community College August 2013 - January 2014
Maryland Fried Chicken August 2012 - August 2013
T-Mobile April 2011 - June 2012
Loadedcouponbook.com February 2011 - June 2012
T-Mobile February 2008 - April 2011
T-Mobile January 2007 - February 2008
Dunderbak's Market & Cafe May 2005 - January 2007
Skills
Microsoft Excel, Building Relationships, Training Facilitation, Customer Service, Technical Support, Time Management, Change Management, Project Management, Cooking, Website Development, VBA, PowerPoint, Outlook, Microsoft Word, Team-oriented, Team Leadership, Team Building, Public Speaking, Communication, Internal Communications, SharePoint, HTML scripting, Subject Matter Experts, Data Analysis, Business Objects, Multi Tasking, Adult Learning Theory, Priority Management, Customer Experience, Training, Call Centers, Workforce Management, Wireless, Process Improvement, Customer Retention, Troubleshooting, Telecommunications, Blackberry, Customer Satisfaction, Leadership, Employee Training, Avaya, Customer Support, Networking, Access, Analysis, Mobile Devices, Coaching, BMC Remedy, Performance Management
Education
Northampton Community College 2012 — 2014
Associate of Arts and Sciences (A.A.S.), Application Development, 4.0 GPA in all courses throughout all semesters of study; cumulative GPA of 3.8
Northampton Community College 2001 — 2003
Associate of Arts and Sciences (A.A.S.), Culinary Arts/Chef Training, 3.64 GPA
Nazareth Area High School 1997 — 2001
High School Diploma
Charles Schwab January 2014 - Present
T-Mobile 2001 - April 2014
T-Mobile July 2004 - March 2006
T-Mobile January 2003 - July 2004
T-Mobile November 2001 - January 2003
MassMutual Financial Group March 2000 - August 2001
MassMutual Financial Group October 1998 - March 2000
Skills
Outstanding Customer..., Personnel Development, Team Leadership, Cross-functional Team..., Change Leadership, Project Implementation, Call Center, Staff Scheduling, Data Analysis, Forecasting, Performance Metrics, Relationship Cultivation, Process Improvement, Process Development, Budget Management, Group Presentations, Crisis Management, Strategic Planning, Performance Management, Team Management, Call Centers, Contact Centers, Change Management, Telecommunications, Leadership, Management, Customer Service, Customer Experience, Workforce Management, Inbound Marketing, Budgets, Vendor Management, Outsourcing
Education
Northeastern Illinois University
Psychology
University of Northern Colorado
Psychology
Wells Fargo Advisors June 2013 - Present
T-Mobile February 2008 - June 2012
DePaul Management January 2006 - May 2007
T-Mobile January 2005 - January 2006
DePaul Management July 2004 - May 2005
Hillside Inn November 2002 - October 2004
Skills
Telephone Skills, Customer Service, Invoicing, Microsoft Office, Fax, Filing, Routers, Citrix, Call Centers, Troubleshooting, Research, Technical Support
Education
Northampton Community College 2003 — 2004
Computer Science, 3.0
Bronx Outreach High school 1996 — 2000
High School Diploma
APCI Federal Credit Union November 2013 - Present
CNAC July 2011 - October 2013
Wells Fargo July 2002 - May 2011
T-Mobile 2000 - 2001
Skills
Collections, Assets Recovery, Compliance, Payments, Retail Banking, Skip Tracing, Foreclosures, Training, Asset Management, Financial Risk, Repossessions, Credit, Credit Cards, Community Outreach, Customer Service, Management, Loans, Banking, Credit Analysis, Consumer Lending, Risk Management, Leadership, Credit Risk, Team Building, Call Centers, Finance, Loan Origination, Microsoft Office, Loss Mitigation, Sales, Underwriting, Mortgage Lending, Portfolio Management, Financial Analysis, Relationship Management, Financial Services, Customer Retention, Customer Satisfaction, Cash Management, Loan Servicing, Accounts Receivable, Executive Management, Forecasting, Access, Lines Of Credit, Coaching, Refinance, Commercial Banking, Managerial Finance, Investments
Education
Northampton Community College 1999 — 2002
Associates, Business Administration
Liberty High School 1995 — 1999
Marketing, Marketing
American Girl June 2013 - Present
Microsoft September 2012 - June 2013
Metro PCS October 2008 - September 2012
T-Mobile June 2007 - October 2008
Sprint Nextel December 2001 - June 2007
T-Mobile March 1997 - December 2001
Skills
Sales Management, Direct Sales, Sales, Wireless, Customer Retention, Mobile Devices, Account Management, Solution Selling, Customer Satisfaction, Sales Operations, Telecommunications, Customer Experience, Merchandising, B2B, Product Marketing, Cross-functional Team..., Sales Process, Retail, Salesforce.com, Selling, Cold Calling, Product Management, P&L Management, Team Leadership, Competitive Analysis, Forecasting, Income Statement, Inventory Management, Store Management, Retail Sales, Profit, Pricing, Leadership, Management, Training, Team Building, Hiring, New Business Development, Sales Presentations, Call Centers, Cellular Communications, Strategic Partnerships, Recruiting, Loss Prevention, Operations Management, Inventory Control, Coaching, Vendor Management
Education
Northeastern University
T-Mobile September 2012 - Present
T-Mobile March 2012 - October 2012
Microsoft February 2011 - February 2012
Microsoft January 2007 - February 2011
GE Panametrics January 2004 - June 2004
NSTAR September 2002 - June 2003
Skills
SQL, Microsoft SQL Server, Requirements Analysis, SDLC, Business Intelligence, Software Development, Testing, Databases, Visual Studio, Data Warehousing, Data Analysis, Program Management, Analytics, T-SQL, Agile Methodologies, Project Management
Education
Northeastern University 2002 — 2007
BSEE, Dual Major in Electrical & Computer Engineering
Southwest Airlines March 2013 - Present
ShakSap Consulting, Inc. January 2013 - Present
Tronox November 2011 - December 2012
ShakSap Consulting Inc. October 2011 - January 2012
T-Mobile June 2011 - October 2011
Accenture Technology Solutions January 2009 - June 2011
Best Buy November 2010 - January 2011
Accenture January 2009 - October 2010
Clarkston Consulting September 2006 - October 2008
Chemtura June 2002 - September 2006
Skills
SAP Netweaver, SAP R/3, Business Intelligence, SAP Portal, ERP, SAP BW, SAP, SAP ERP, Integration, Performance Tuning, Oracle, Enterprise Software, Business Objects, EDI, ECC, Portals, IT Strategy, Data Migration, ABAP, SAP Basis, SAP SRM, Enterprise Architecture, AIX, Microsoft SQL Server, SAP Implementation, Business Process, SAP XI, Databases, Enterprise Portals, CRM, ITIL, Disaster Recovery, Unix, Solaris, SAP Solutions, SRM, Architecture, Supply Chain Management, HP-UX, SQL Server, Database Administration, Windows, Technical Architecture, SAP HANA..., SAP BI, Security, Solution Architecture, Consulting, Requirements Analysis, SDLC
Education
Northeastern Illinois University 1993 — 1996
BS, Computer Science
University of Illinois at Chicago 1989 — 1991
BS, Electrical Engineering and Computer Science
Harry S Truman College 1986 — 1989
AS, Engineering
T-Mobile June 2015 - Present
NJ&H New Media Marketing 2012 - Present
Microsoft January 2006 - September 2014
Washington Mutual 2003 - 2006
RealNetworks 1998 - 2001
Vivo Software 1994 - 1998
Easel Corp 1985 - 1994
Skills
Agile Methodologies, Program Management, Software Project..., Software Development, Product Management, Agile Project Management, Professional Services, Product Development, SaaS, Requirements Analysis, Consulting, Marketing Communications, Partner Engagement, Cross-functional Team...
Education
Northeastern University
Bachelor's degree, English
Worcester Polytechnic Institute
Computer Science
Techmahindra (USA) INC. November 2012 - April 2015
Tellabs May 2012 - October 2012
Aperion in May 2008 - September 2010
Time Warner Cable May 2008 - September 2010
Ericsson ( Apeiron, Inc) October 2007 - May 2008
T-Mobile 2005 - 2007
Trable TechnologiesCalgary, AB January 2004 - June 2006
Bell West (Bell Canada local CLEC)Calgary, AB January 2000 - January 2004
Telus Communications Inc January 1996 - January 1999
Skills
ATM networks, TCP/IP, Cisco Technologies, T1, Optical Fiber, 4G, DS3, Cellular Communications, Routing, Visio, Mobile Devices, Telecommunications..., Networking, Software Documentation, Metro Ethernet, Telecommunications, ATM Networks
Education
Northern Alberta Institute of Technology 1967 — 1970
Diploma, Electronic Engineering Technology
T-Mobile March 1998 - Present
T-Mobile USA 1998 - Present
T-Mobile (formerly Powertel, Voicestream) 1998 - Present
T-Mobile 1998 - 2007
Skills
VBScript, Wireless, System Deployment, Program Management, Telecommunications, Testing, Wireless Networking, Linux, Operating Systems, Switches, Integration, Unix, Oracle, Vendor Management, Software Development, TCP/IP, Call Centers, VMware, Troubleshooting
Education
Framingham North High School 1962 — 1966
Northeastern University
computer science
Sales Senior Account ExecutiveCbeyondNovember 2012 - February 2014
T-Mobile April 2012 - November 2012
Score Sattelite Sports January 2011 - April 2012
Sprint Business Solutions December 1998 - December 2010
Skills
New Business Development, Cold Calling, Sales, CRM, Solution Selling, Wireless, Direct Sales, M2M, Telecommunications, Unified Communications, Salesforce.com, Channel, Negotiation, Account Management, Managed Services, 4G, VoIP, Information Technology..., Cloud Computing, MPLS
Education
Northeastern University 1986 — 1994
Associates, Business Administration
xaverian brothers high school
T-Mobile July 2007 - Present
T-Mobile April 2006 - June 2007
T-Mobile October 2004 - March 2006
SAFECO October 2002 - September 2004
GMIC July 1997 - September 2002
Skills
Analysis, Finance, Financial Analysis, Budgets, Forecasting, Financial Reporting, Variance Analysis, Hyperion Enterprise, Sarbanes-Oxley Act, Process Improvement, Accounting, Internal Controls, Strategy, GAAP, Management
Education
Northeastern University 2008 — 2010
MBA, Finance
Portland State University 2005 — 2007
BS Business Administration, Accounting
University of Oregon 1993 — 1995
New York Life Insurance Company January 2010 - April 2011
Olympus America 2011 - 2011
T-Mobile October 2008 - December 2009
Volvo Construction Equipment October 2007 - September 2008
Target Software June 2006 - October 2007
Hiram Walker January 2001 - May 2001
National Research Council January 2000 - December 2000
Skills
SharePoint, Troubleshooting, Software Documentation, SQL, Technical Support, Active Directory, Windows, Databases, Project Management, Linux, Requirements Analysis, BMC Remedy, Security, Team Leadership, Operating Systems, Integration, TCP/IP, VPN
Education
Northampton Community College 2012 — 2014
Associate of Science (A.S.), Computer Information Technology: Security, 4.0
St. Clair College 1998 — 2000
Information Technician, Computer Science
T-Mobile June 2015 - Present
T-Mobile March 2011 - May 2015
T-Mobile USA October 2008 - March 2011
T-Mobile October 2006 - October 2008
Washington Mutual Bank December 2004 - October 2006
PACCAR June 2003 - December 2004
K&L Distributors, Inc December 2000 - June 2003
Skills
Business Analysis, Access, Process Improvement, Performance Management, Analysis, Sales Compensation, Telecommunications
Education
Northern Arizona University
Bachelor of Science (B.S.), Finance
ClassLink 2011 - Present
T-Mobile June 1998 - July 2006
Education
Northampton Community College 1988 — 1996
AA, English Language and Literature, General
i3scomm August 2012 - December 2014
AT&T 2010 - 2014
AT& T January 2010 - July 2012
AT&T Mobility January 2008 - February 2008
AT&T Mobility June 2007 - December 2007
T-Mobile 2004 - 2006
T-Mobile 2004 - 2006
Sargent & Lundy 1989 - 1993
Skills
UMTS, GSM, LTE, RF, Telecommunications, Wireless, Backhaul, IP, RAN, CDMA, SS7, Network Engineering, GPRS, WCDMA, 4G, 3G, HSDPA, RNC, WiMAX, Network Performance, Switches, Cellular Communications, HSPA, HSUPA, Radio Network Planning, UTRAN, 2G, Dimensioning, 3GPP, CDMA2000, RF design, 2.5G, OFDM, Mobile Broadband, Cellular, NSN, VoLTE, Networking, Integration, Testing, Vendor Management
Education
DeVry Institute of Technology 1995 — 1997
BSEE, Telecomm mgmt, 3.76
Northeastern University 1982 — 1987
MSEE, Electrical Engineering, 3.21
Northeastern University 1982 — 1987
Master's degree, Electrical and Electronics Engineering, 3.204/4.0
Maharaja Sayajirao University 1968 — 1974
BSEE, Electrical Engineering
University of South Florida September 2014 - Present
The University of Tampa October 2013 - November 2014
University of Tampa January 2014 - June 2014
Meet the Need July 2010 - January 2011
Alltel September 2007 - March 2009
T-Mobile May 2006 - May 2007
Best Buy June 2003 - April 2006
Wireless Communications, LLC September 2002 - March 2003
GTE TSI February 1998 - April 2002
GTE September 1978 - February 1998
Skills
Leadership, Start-ups, Training, Program Management, Sales, Sales Management, Cross-functional Team..., Leadership Development, B2B, Cold Calling, Management, Team Building, Strategic Planning, Teaching, Customer Retention, Account Management, Retail, Coaching, Sales Process, Nonprofits, Wireless, Marketing, Direct Sales, Strategy, CRM, Solution Selling, Public Speaking, Telecommunications, Team Leadership, Product Management, Sales Operations, Mentoring
Education
Northcentral University 2010 — 2013
Master of Education (MEd), Higher Education/Higher Education Administration, 3.97
University of California, Santa Barbara 1974 — 1976
BA, History
University of Redlands 1971 — 1973
General Studies
La Serna High
Microsoft April 2013 - Present
T-Mobile March 2012 - December 2012
Microsoft July 2009 - April 2011
Airvana, Inc July 2007 - December 2007
Reliance Infocomm May 2004 - June 2005
Skills
Networking, Mobile Testing, Test Automation, Testing, TCP/IP, Software Quality..., Agile Methodologies, Linux, Unix, VoIP, SIP, C++, Wireshark, Test Planning, Powershell, WLAN
Education
Northeastern University 2006 — 2008
MS, Telecom Networking
Konkan Gyanpeeth University 2001 — 2005
Bachelor's degree, Telecommunications Engineering
Verizon Wireless June 2013 - Present
Wentworth Institute of Technology April 2012 - Present
NAS Telecom Consulting Group June 2008 - June 2013
NAS Telecom Consulting Group January 2009 - December 2010
T-Mobile December 2005 - June 2008
AT&T Wireless June 1996 - December 2005
GTE July 1985 - June 1996
Skills
Program Management, Project Planning, Telecommunications, Project Management, Management, Construction, Construction Management, Wireless, Networking, Microwave, RF, LTE
Education
Northeastern University 1975 — 1980
BS, Engineering
Brown & Brown April 2013 - Present
Home May 2008 - Present
T-Mobile April 2006 - November 2007
Skills
Property & Casualty..., Customer Service, Microsoft Office, Teaching, Public Speaking, Technical Support, Day Care
Education
Northampton Community College 2002 — 2004
Pen Argyl Area High School 1997 — 2001
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Litemor January 2013 - Present
T-Mobile June 2011 - June 2012
Teletrac November 2010 - June 2011
Sprint Nextel May 2000 - June 2007
Skills
Solution Selling, Direct Sales, Account Management, Sales Management, New Business Development, Cold Calling, Competitive Analysis, Business Development, Telecommunications, Wireless, Salesforce.com, SaaS, Contract Negotiation, Product Management, Mobile Devices
Education
Northeastern University 1986 — 1991
University of Oklahoma August 2012 - December 2013
Global Financial Aid Services October 2009 - June 2011
Blue Cross Blue Shield of Oklahoma April 2009 - October 2009
Capital One Auto Finance January 2007 - April 2009
InCyte Pathology August 2006 - January 2007
Ted E. Knopp, Chartered August 2005 - May 2006
Monnat & Spurrier, Chartered June 2002 - August 2005
T-Mobile August 2001 - June 2002
Monnat & Spurrier, Chartered October 1999 - August 2001
Skills
Coaching, PowerPoint, Microsoft Office, Training, Microsoft Word, Management, Research, Process Improvement, Marketing, Time Management, Customer Service, Microsoft Excel, Team Building, Leadership, Policy
Education
University of Oklahoma 2011 — 2012
Bachelor of Arts (B.A.), Economics
Northeastern State University 2009 — 2011
Master of Science (M.S.), Accounting and Financial Analysis
St. Gregory's University 2007 — 2008
Bachelor of Science (B.S.), Business Administration
Wichita State University 1997 — 2001
Associate of Arts (A.A.), Liberal Arts
Non Profit Organization August 1998 - Present
Treatment Trends Inc. September 2013 - September 2014
T-Mobile July 2010 - June 2012
Sykes September 2009 - June 2010
The Guardian Life Insurance Company of America 1991 - 2007
Bicycle Corporatiion of America March 1988 - July 1991
MicroTrends International November 1987 - March 1988
Skills
Mac, Optimization, Customer Relations, Microsoft Office, Wireless, Customer Service, Communications Audits, XP, Technical Support, Blackberry, Software Documentation, Program Management, Windows XP, Networking, Troubleshooting, Customer Satisfaction, Telecommunications, Call Centers, Android, Team Building, Windows, Management, Operating Systems, Cellular Communications, OS X, Access, Leadership, Databases, Customer Experience, Computer Hardware, Time Management, Windows 7
Education
Northampton Community College 2013 — 2015
Associate's degree in applied science, Web Development, Dean's List
New Horizons Computer Learning 2008 — 2009
A+ and Network+ MS Certifications, IT Tech
Allentown Business School
Data Processing Two Year Certificate
Online Learning
Certified Internet Web Design Associate Certification. Certified Internet Web Design Professional
Amdocs November 2008 - Present
T-Mobile January 2004 - November 2008
Nextel 1995 - 2002
Skills
Telecommunications, Integration, Requirements Analysis, Billing Systems, Unix, SDLC, Vendor Management, SQL, Telecommunications..., Unix Shell Scripting, Business Analysis, Software Project..., Wireless, Systems Analysis, Testing, Solution Architecture, Oracle, User Acceptance Testing, ITIL, Visio, Requirements Gathering, System Deployment, Shell Scripting
Education
Northeastern State University 1984 — 1989
Bachelor of Business Administration (BBA), Business Administration and Management, General
Think Communications Group February 2015 - Present
Kate Rose Designs September 2011 - Present
T-Mobile April 2010 - April 2015
The Media Arts Group June 2014 - August 2014
American Eagle Outfitters January 2008 - September 2012
Campus Throne January 2009 - August 2010
Queen's Choice August 2008 - December 2008
Skills
Fashion, Graphic Design, Sales, Advertising, Merchandising, Apparel, Adobe Creative Suite, Social Media, Illustrator, InDesign, Photoshop, Customer Service, Fashion Illustration, Web Design, Retail Sales, Store Management, Facebook, Social Networking, Typography, Logo Design, Visual Merchandising, CAD, Technical Analysis, Marketing, Social Media Marketing, Dreamweaver, Flash Animation, Designs, Product Design
Education
Northampton Community College 2011 — 2014
Associates, Communication Design, 3.95
West Virginia University 2004 — 2009
BSCSFS, Fashion Design and Merchandising
North American Roofing April 2015 - Present
Limbach Company October 2013 - April 2015
Centimark Corporation February 2012 - October 2013
Centimark Corporation April 2010 - February 2012
t-mobile November 2007 - April 2010
AweScapes, LLC July 2005 - November 2008
Skills
Project Estimation, Proposal Writing, Business Development, National Accounts, Asset Management, Qualifying Prospects, Customer Experience, Customer Satisfaction, Sales, Sales Presentations, Contract Negotiation, Contract Management, Budgets, Trade Shows, Sales Process, Project Planning, New Business Development, Process Scheduler, Construction, Sales Management, Fall Protection, Account Management, Blueprint Reading, Contractors, Negotiation, Building Materials, Selling, Direct Sales, Cold Calling, Sales Operations, Team Building, B2B, Forecasting, Project Management, CRM, Solution Selling, Leadership, Photography
Education
Northampton Community College 2007 — 2009
Information Technology
T-Mobile February 2014 - Present
The Odom Corporation November 2012 - February 2014
T-Mobile June 2011 - September 2012
T-Mobile October 2008 - June 2011
T-Mobile September 2000 - August 2008
Skills
Customer Experience, Customer Service, Program Management, Training, Wireless, Mobile Devices, Account Management, Telecommunications, Process Improvement, Software Documentation, Customer Satisfaction, Project Management, Team Leadership, Cross-functional Team..., Change Management, Team Building, Call Centers, Management, Business Strategy, Product Management, Team Management, Troubleshooting, Budgets, Leadership, Mobile Communications, Project Planning, Vendor Management, Blackberry, Access, Business Analysis, Quality Assurance, Analysis, Outlook, Sales
Education
Bellevue College 2013 — 2015
Graphic Design
Northampton Community College 2006 — 2008
Communications Design, Graphic Design
Camp Bow Wow May 2014 - Present
T-Mobile June 2013 - July 2013
Wyndham Flagstaff Resort May 2011 - July 2012
Wyndham Flagstaff Resort May 2011 - July 2012
OfficeMax December 2010 - February 2011
Skills
Facebook, Customer Service, Event Planning, Event Management, Time Management, Microsoft Office, Social Media, Teamwork, Marketing
Education
Northern Arizona University 2007 — 2012
Bachelor, Marketing
IIR ME February 2011 - Present
SCORE 2010 - Present
self employed October 2001 - July 2011
QlikTech 2010 - 2011
T-Mobile 2006 - 2007
SE Technologies 1998 - 2000
Siebel 1997 - 1998
Skills
Public Speaking, Management Consulting, CRM, Integration, Management, Change Management, Strategy, Strategic Planning, Business Strategy, New Business Development, Start-ups, Leadership, Business Process..., Entrepreneurship, Program Management, Business Intelligence, Process Improvement, IT Strategy, Small Business, Cloud Computing, Project Management
Education
Northeastern Illinois University
MA, English
Northern Illinois University
BA, English, Education
Northern Illinois University
MSEd, Instructional Design
Rutgers University-New Brunswick
MBA, International Business
Edward Zarach & Asscociates Inc. June 2010 - Present
T-Mobile June 2005 - June 2010
Martin-Brower 2002 - 2002
Skills
Sales, Team Building, New Business Development, Sales Operations, Retail, Public Speaking, Customer Service, Account Management, Telecommunications, Business Strategy, Operations Management, Marketing Strategy, Strategic Planning, Microsoft Office, Microsoft Excel, PowerPoint, Small Business, Microsoft Word, Product Development, Customer Satisfaction, Direct Sales, Customer Retention, Recruiting, Mobile Devices, Sales Presentations, B2B, Negotiation, Business Development, Business Planning, Contract Negotiation, International Sales, Management, Marketing, Strategy, Team Leadership
Education
Northeastern Illinois University 2012 — 2013
Oakton Community College 2002 — 2005
T-Mobile November 2011 - Present
City University April 2008 - Present
Parker Staffing Services January 2008 - April 2008
Children's Heart Center April 2005 - October 2007
Connecting Point Technology Center February 2003 - April 2005
Leisure Industries Corporation December 2002 - February 2003
Master Mailers, Inc April 2002 - December 2002
Providian Bancorp October 2000 - January 2002
Eugene Burger Management April 1998 - October 2000
Stratosphere Hotel and Casino August 1997 - December 1998
Education
Northern Arizona University
Computer Science
Booz Allen Hamilton September 2011 - Present
Booz Allen Hamilton September 2011 - Present
T-Mobile May 2011 - August 2011
The Urban Bru Cafe February 2011 - May 2011
Behne Construction Co., Inc. August 2010 - May 2011
Panhandle Telephone Cooperative, Inc July 2009 - February 2011
Behne Construction Company, Inc June 2009 - August 2010
Guaranty Abstract and Title Company January 2008 - June 2009
Skills
SharePoint, SharePoint Designer, Troubleshooting, Visio, Testing, IIS, Systems Analysis, Windows Server, VMware, Networking, Microsoft Technologies, Information Systems..., Client Relationship..., Windows 7, Linux, HTML, .NET, Photoshop, CRM, Microsoft Office..., System Deployment, Web Development, InfoPath, Databases, Microsoft SQL Server, Adobe Captivate, Microsoft Access, Access, Microsoft Visio, Consultancy, Windows XP Professional, Windows Vista, Windows Server 2008, MySQL, Apache, SharePoint 2007, SharePoint 2010, Unix, Java, PHP, CSS, VBA, Visible Analyst, Microsoft Office, EnCase, GIMP, Expression Web, Dreamweaver
Education
Oklahoma Panhandle State University 2009 — 2011
B.B.A, Computer Information Systems
Northeastern State University 2004 — 2005
T-Mobile October 2008 - Present
Cambridge Soundworks April 2001 - June 2008
Skills
Sales Management, Retail Management, Quotas, Customer Service, Merchandising, Customer Satisfaction, Retail, Customer Relations, Account Management, Customer Retention, Hiring, Consultative Selling, Loss Prevention, Selling, P&L, Inventory Management, Product Knowledge, Wireless, Telecommunications, P&L Management, Customer Experience, Store Management, Coaching, Team Building, Wireless Solutions, Big Box, Negotiation, Sales Operations, Expense Control, Sales Process, Solution Selling, Telecommunications Sales, New Business Development, Visual Merchandising, Sales Targets, Forecasting, Stores, Profit, Increasing Sales, Sales Growth, Delivering Results, Sales Presentations
Education
Northern Essex Community College 2007 — 2010
Associate's degree, Business Administration and Management, General, 3.76 GPA
Chinatown Main Street 2013 - Present
Chinatown Main Street June 2009 - Present
New England Aquarium July 2009 - August 2011
T-Mobile 2010 - 2011
Skills
Languages, Microsoft Office, Computer Hardware..., Troubleshooting, Teamwork, C++, Strategic Planning, Strength, Sales, Microsoft Excel, Time Management, Community Outreach
Education
Northeastern University 2012 — 2017
Bachelor of Applied Science (B.A.Sc.), Biology/Biological Sciences, General
University of Hartford 2011 — 2012
Undergraduates, Health Sciences Concentration, 3.8
Josiah Quincy Upper School 2007 — 2011
American Program Studied Abroad 2009 — 2009
Mandarin
Aviall, A Boeing Company June 2014 - Present
Satair March 2011 - May 2014
Satair May 2009 - March 2011
Cellular Center LLC 2006 - 2008
T-Mobile 2002 - 2005
Skills
SAP, Sales Management, Microsoft office, Lotus notes, Customer Service, Purchasing, Executive Coaching, SAP Retail, retail sales, inventory management, excel, retail operations, customer service..., Lotus Notes, Inventory Management, Retail Sales, Materials Management, Business Operations, Sales, Sourcing, Inventory Control, Team Building, Customer Satisfaction, Microsoft Office, Microsoft Excel, Supply Chain Management
Education
Northampton Community College 1998 — 1999
none, Criminal Justice
Freedom High School 1992 — 1996
Diploma, College Prep
SunTrust October 2011 - Present
SunTrust Bank July 2011 - June 2014
T-Mobile October 2001 - July 2011
Skills
Performance Management, Customer Service, Coaching, Call Centers, Business Analysis
Education
Penn State University 2006 — 2008
Bachelor's Degree, Business Administration and Management, General, GPA 3.5
Pennsylvania State University-Penn State Lehigh Valley 2006 — 2008
Bachelor of Business Administration (BBA), Business Administration and Management, General
Northampton Community College 2002 — 2006
Associate's Degree, Business Administration and Management, General, GPA 3.87
GSD Services August 2012 - Present
Astra Tech March 2007 - July 2010
T-Mobile February 2001 - June 2004
Metrocall PCS July 1996 - February 2001
Skills
Customer Service
Education
Northeastern University
Integrated Business Technologies September 2013 - Present
Global Overhead Doors January 2013 - August 2013
Cardiology Clinic of Muskogee September 2011 - January 2013
T-Mobile May 2002 - May 2011
Voicestream October 2000 - May 2002
Skills
Sales, Sales Management, Wireless, Troubleshooting, Blackberry, Wireless Networking, Telecommunications, Computer Hardware, Customer Service, Blackberry Enterprise..., Networking, Technical Support, Windows 7
Education
Northeastern State University
Bachelor of Science (BS), Management Information Systems, General
T-Mobile 2008 - 2012
Education
Northampton Community College 2012 — 2014
liberty high school 1997 — 2001
high school diploma
T-Mobile August 2007 - June 2012
Skills
Direct Sales
Education
Northampton Community College
Associate's degree, Communication Design
Apple February 2013 - Present
Apple July 2012 - February 2013
T-Mobile June 2009 - June 2012
T-Mobile January 2009 - June 2012
WALMART STORES INC September 2004 - May 2009
Walmart August 2004 - May 2009
Skills
Critical Thinking, Multitasking Skills, Public Speaking, World Class Customer..., computer programming..., Always Willing to Learn, Always On Time, Customer Escalation...
Education
Northampton Community College 2006 — 2009
Associate's degree, Computer Programming, Specific Applications
Northampton Community College 2006 — 2009
Associate, Computer application development
Velaspan January 2015 - Present
T-Mobile December 2010 - Present
center for humanistic change September 2006 - August 2010
ok four wheel drive August 2003 - June 2006
Skills
Process Improvement
Education
Belvidere High school 1999 — 2003
Highschool Diploma
Northampton Community College
Associate of Arts and Sciences (AAS), Computer Systems Networking and Telecommunications
Red Hat August 2014 - Present
IBM June 2013 - August 2014
IBM June 2012 - June 2013
T-Mobile July 2009 - June 2012
Best Buy Mobile June 2007 - July 2009
Skills
Eclipse, OCaml, JavaScript, Unix, Java, Android, SQL, Windows, XML, C++, Linux, Web Applications, Agile Methodologies, Perl, Web Services, PHP, MVC, MySQL, Visual Studio, AJAX, Databases, HTML
Education
Northern Illinois University 2010 — 2013
Bachelor's degree, Computer Science
Elgin Community College 2008 — 2010
Associate of Arts (A.A.)
T-Mobile April 2012 - Present
Education
Northampton Community College 2009 — 2013
In Progress, Computer Science
none Customer ServiceState FarmJanuary 2013 - July 2013
T-Mobile April 2001 - June 2012
Skills
Painting, Art, Oil Painting, Visual Arts, Drawing, Fine Art, Acrylic, Mixed Media, Contemporary Art, Watercolor, Handmade Jewelry
Education
Northampton Community College 1997 — 2000
Associates, Criminal Justice
Thomas McKean High School 1992 — 1996
High School Diploma