T-Mobile USA
Industry: Wireless company
DescriptionT-Mobile US, Inc., commonly shortened to T-Mobile, is a United States-based wireless network operator whose majority shareholder is the German telecommunications company Deutsche Telekom. Its headquarters are located in Bellevue, Washington, in the Seattle metropolitan area. Customer service: 00 1 505-998-3793 CEO: John Legere (22 Sep 2012–) Headquarters: Bellevue, Washington, United States Subsidiaries: MetroPCS Communications, Inc., iWireless,
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T-Mobile USA Employees
AT&T Mobility February 2014 - Present
T-Mobile October 2011 - June 2013
Ericsson July 2009 - September 2011
T-Mobile USA September 2008 - July 2009
Almadar Aljadid September 2007 - July 2008
Ericsson February 2006 - August 2006
Ericsson - MUNAf May 2001 - February 2006
Lucent Technologies June 1998 - April 2001
Skills
UMTS, LTE, Network Optimization, Network Performance, WCDMA, 3G, HSPA, GSM, HSDPA, TEMS, RF Engineering, RAN, Ericsson OSS, 2G, 4G, Actix, Antennas, Atoll, BSS, CDMA, Cellular Communications, Communications Audits, Core Network, Drive Test, Edge, GPRS, Microwave, Mobile Communications, Network Design, Open Source Software, Optimization, RF, RF Planning, RF design, RNC, Radio, Rollout, SS7, TEMS Investigation, Telecommunications, Transmission, Troubleshooting, UTRAN, WiMAX, Wireless, Wireless Networking
Education
Ain Shams University 1992 — 1997
BSc
College De La Salle 1978 — 1992
High School Diploma
Cornerstone Cleaning Solutions January 2014 - Present
T-mobile USA August 2005 - June 2013
United Petrolium Transport August 2004 - August 2005
Providence Alaska Medical Center December 2003 - August 2004
State of Alaska August 2003 - April 2004
The Home Depot March 2003 - August 2003
Creative mailbox and sign designs November 2002 - January 2003
Ablest Staffing May 2002 - November 2002
Office Team April 2002 - May 2002
Snowmass Wildcat Fire Department May 2000 - May 2002
Skills
Medical Terminology, Outstanding Customer..., Marketing Strategy, Customer Service, Microsoft Office, Healthcare, Microsoft Excel, Microsoft Word, Technical Service, Typing, Ten Key, Phone Skills, Phone Etiquette, Medical, Adobe Creative Suite, Phlebotomy, Event Management, Product Management, Marketing Communications
Education
American InterContinental University 2010 — 2010
Associates Degree, Business Administration with a concentration in Marketing
The University of New Mexico 2004 — 2005
Liberal Arts
Colorado Mountain College 2001 — 2001
Vocational Certification, Emergency Care Attendant (EMT Ambulance)
Governors State University December 2014 - Present
American InterContinental University January 2013 - August 2014
American InterContinental University October 2012 - January 2013
Vatterott College February 2012 - October 2012
Vatterott College June 2010 - February 2012
Sprint Nextel July 2007 - April 2009
Sprint Corporation July 2007 - April 2009
T-Mobile USA October 2003 - April 2007
Verizon Wireless July 2002 - July 2003
Skills
Staff Development, Time Management, Customer Retention, Sales, Leadership Development, Coaching, Recruiting, Team Building, Training, Account Management, Customer Service, Sales Management, Marketing, Public Speaking, Team Leadership, Admissions, Employee Relations, Workshop Facilitation, Higher Education, Career Development, Budgets, Leadership, Strategic Planning, Building Relationships, Customer Satisfaction, College Recruiting, Performance Management, Event Planning, Retail, Sales Operations, Fundraising, Student Development, Student Recruiting, Student Counseling, Student Engagement, Enrollment Management, Hiring, Resume Writing, Adult Education, Social Networking, Management, Employee Training, Conflict Resolution, Career Counseling, Interviews, Retaining Customers
Education
American InterContinental University
Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General
Fontbonne University 2003 — 2005
MBA, Business
Central Missouri State University 1992 — 1996
Bachelor of Science, Communications and Public Relations
Expedia, Inc. September 2013 - Present
T-Mobile USA March 2009 - May 2013
T-Mobile USA July 2006 - March 2009
T-Mobile USA October 2003 - July 2006
T-Mobile USA October 2002 - October 2003
T-Mobile USA November 2000 - October 2002
Saltmine LLC January 1999 - November 2000
Saltmine January 1998 - January 1999
Saltmine January 1997 - January 1998
Skills
Cross-functional Team..., Integration, Program Management, Telecommunications, SDLC, Wireless, Vendor Management, Business Analysis, Product Management, Enterprise Software, SaaS, Management, Mobile Devices, Leadership, Project Management, Software Development, Software Project..., Sales Operations, Retail, E-commerce, Requirements Analysis, Team Leadership, Customer Experience, Project Planning, Mobile Technology, IT Management, Solution Architecture, Systems Analysis, Process Improvement, Team Building, Operations Management, Business Process Design, System Architecture, SOA, Technology Integration, Systems Management, Development Management, Executive Communications, Process Development, People Management, Solution Design, APIs, Enterprise Architecture
Education
Antioch University Seattle 1991 — 1994
BA, Liberal Studies
Mobile Associates 2012 - Present
T-Mobile USA 2010 - 2012
T-Mobile, USA 2008 - 2010
T-Mobile 2007 - 2008
T-Mobile 2004 - 2007
VoiceStream Wireless 2001 - 2004
Powertel PCS Wireless 1996 - 2001
Skills
Integration, Telecommunications, SDLC, Enterprise Software, Software Development, Mobile Applications, Program Management, IT Strategy, Vendor Management, Software Project..., Strategy, Enterprise Architecture, Mobile Technology, Management, E-commerce, Scrum, Agile Methodologies, Wireless, SaaS, Process Improvement, Mobile Devices, Android, Product Management, IT Management, Strategic Leadership, Web Applications, Leadership, Cloud Computing, Mobile Payments, Mobile Design, Web Commerce, Cloud Applications, Android Development, iOS, iOS development, iOS Design, Mobile Marketing, IBM Websphere Commerce, Offshore Outsourcing, Digital Marketing, SEO, Website Development, Business Development, Social Media Marketing, Cross-platform..., Content Management, Direct Sales
Education
Auburn University 1992 — 1996
Bachelor of Science (BS), Management Information Systems
T-Mobile July 2012 - Present
T-Mobile September 2009 - July 2012
T-Mobile USA January 2007 - September 2009
T-Mobile USA November 2005 - January 2007
T-Mobile June 2001 - November 2005
T-Mobile ( formerly Powertel) June 2000 - June 2001
T-Mobile ( formerly Powertel) July 1998 - June 2000
Skills
JBoss Application Server, Spring, Flex, Databases, Telecommunications, Wireless, Vendor Management, GSM, Requirements Analysis, ITIL, Integration, SDLC, Call Center, Unix, Business Analysis, Oracle, Agile Methodologies, Project Management, SOA, IT Management, Cross-functional Team..., Scrum, Software Development, Enterprise Software, Program Management, Team Leadership, PMO, Troubleshooting, Leadership, Software Project..., IT Strategy, System Architecture, Systems Analysis, Strategy, Enterprise Architecture, Testing, System Deployment, Management, Project Planning, Business Intelligence, Agile Project Management, Visio, Solution Architecture, PMP, Product Management, Business Process, Telecom BSS, Ericsson OSS, BSS
Education
Auburn University 1994 — 1998
BS-BA
T-Mobile November 2002 - Present
T-Mobile USA, Inc October 2004 - April 2011
RPS September 2008 - March 2009
t-mobile usa January 2004 - February 2004
T-Mobile November 2002 - December 2003
Cingular Wireless January 1998 - January 2002
Skills
Sales Operations, Customer Satisfaction, Customer Retention, Sales Management, Account Management, Retail, Customer Experience, Wireless, Inventory Management, 4G, Direct Sales, Sales, Merchandising, Taleo, Team Building, Retail Sales, Management, Recruiting, Leadership, Solution Selling, B2B, Selling, Customer Service, Sales Process, Team Leadership, Store Management
Education
Ashford University 2012 — 2014
Organizational Management
T-Mobile USA August 2012 - Present
T-Mobile November 2010 - August 2012
WSIPC 2003 - 2007
WatchMark 2002 - 2003
AT&T 1999 - 2002
Skills
Cross-functional Team..., Program Management, Testing, Requirements Analysis, Telecommunications, Management, Software Documentation, Process Improvement, Change Management, SQL, SharePoint, CRM, Databases, Microsoft SQL Server, Business Process, Integration
Education
Arizona State University
Bachelor's degree, Organizational Leadership
Edmonds Community College
ATA, Technical Arts
Microsoft August 2013 - Present
Microsoft December 2011 - August 2013
T-Mobile USA 2011 - December 2011
T-Mobile June 2009 - February 2011
T-Mobile January 2008 - March 2009
AT&T, Former Cingular Wireless January 1997 - January 2008
Cingular (AT&T) January 2004 - February 2005
AT&T (Cingular Wireless) May 2001 - January 2004
Pacbell (SBC Communications) 1997 - 2000
Skills
Cross-functional Team..., Wireless, Program Management, Solution Selling, Sales Operations, Strategy, Telecommunications, Sales Management, Training, Account Management, Customer Retention, Management, Project Management, B2B, Sales, Team Building, Team Leadership, Customer Experience, Call Centers, Strategic Partnerships, Channel, Mobile Devices, Strategic Planning, Leadership, Enterprise Software, Forecasting, Selling, P&L Management, Salesforce.com, Business Development, Channel Partners, Marketing Strategy, Change Management, Retail, Direct Sales, Product Management
Education
University of Phoenix 2001 — 2003
Masters, Organizational Management
Arizona State University 1993 — 1995
General, Business
Evanston Township 1983 — 1987
Consumer Credit Counseling Service May 2012 - December 2013
The Salvation Army of Chattanooga September 2011 - May 2012
Convergys Corporation March 2011 - May 2011
Wireless Solutions DBA Cricket Wireless November 2009 - December 2010
T-Mobile USA September 2002 - October 2008
Skills
Vendor Management, Call Centers, Insurance, Strategic Planning, Call Center, Banking, Microsoft Excel, Team Building, Customer Service, Budgets, Management, Finance, Financial Analysis, Troubleshooting, Negotiation, Access, Leadership, Training, Accounting, Software Documentation, Sales, Customer Satisfaction, Team Leadership, Time Management, Credit, Loans, Relationship Management, Coaching, Microsoft Word, Sales Management, Inventory Management, Retail, New Business Development, Marketing, Payroll, Small Business, Financial Planning, Forecasting
Education
Pentecostal Theological Seminary 2009 — 2012
Master of Divinity, General Studies
Church of God Theological Seminary 2005 — 2008
Master of Arts, Counseling
State University of New York Empire State College 2003 — 2005
Bachelor of Professional Studies, Business Management and Economics
University of Puerto Rico-Carolina 2000 — 2001
Associate Degree, Banking Finance and Insurance
Colegio Universitario de San Juan 1999 — 2001
Associate's degree, Computerized Accounting
T-Mobile USA
Skills
Direct Sales, Vendor Management, Solution Selling, Product Marketing, Strategic Partnerships, Microsoft Office, Customer Service, Social Media, Leadership, Microsoft Word, Social Networking, PowerPoint, Microsoft Excel, Sales, Telecommunications
Education
Ashford University 2015 — 2016
Master of Business Administration (MBA), Marketing
Duquesne University 2008 — 2013
Bachelor of Science (B.S.), Marketing and Sports Marketing, Junior
McCann School of Business and Technology Service Level CoordinatorT-MobileMarch 1998 - June 2012
T-MOBILE USA January 1997 - January 2012
T-Mobile December 1997 - March 1998
T-Mobile January 1997 - January 1998
Skills
eWFM, Customer Service, Resource Management, Microsoft Excel, Microsoft Word, Project Planning, Customer Satisfaction, Management, Training, Call Center, Team Building, Time Management, Analysis, Forecasting, Leadership, Customer Experience, Telecommunications, Customer Retention, Process Scheduler, Strategic Planning, Software Documentation, Coaching, Quality Assurance, Avaya, Vendor Management, Outlook, Team Leadership, Troubleshooting, Access, Business Analysis
Education
McCann School of Business and Technology 2012 — 2014
Electronic Health Records
Alvernia College 1991 — 1994
Associate's degree, Physical Therapy Technician/Assistant
Alvernia University 1991 — 1994
Associates Degree, Physical Therapy Assistant
Schuylkill Business Institute
Associates Degree, Medical Secretary
HousingWire December 2014 - Present
Harry and David October 2011 - June 2014
Harry and David October 2011 - July 2012
The Dallas Morning News February 2011 - August 2011
T-Mobile-USA August 2009 - January 2011
LPB Energy Management February 2007 - August 2009
Dallas Business Journal September 2005 - February 2007
Symbio Solutions February 2000 - August 2005
Skills
Account Management, Contract Negotiation, Key Account Management, Sales Management, New Business Development, Customer Service, Advertising, Selling, Management, Cross-functional Team..., Team Building, B2B, Business Development, Customer Satisfaction, Wireless, Social Networking, Training, Sales, Microsoft Office, Real Estate, Public Speaking, Healthcare, Strategic Planning, Cycling, Customer Relations, Contract Negotiations, Government Contracting, Backpacking, Budgets, Retail, Direct Sales, Negotiation, Mountain Biking, Climbing, Skiing, Writing Skills, Leadership, Salesforce.com, Career Opportunities, Networking, LinkedIn
Education
Aspen University 2012 — 2015
MBA, Business
University of Phoenix 2008 — 2010
BS, Management
University of Nebraska-Lincoln
Business Management
Seacret December 2013 - Present
Kohl's Department Stores November 2001 - Present
TruGreen April 2012 - April 2013
Kohl’s November 2011 - May 2012
New York Life November 2010 - January 2011
TruGreen Wichita, KS March 2010 - October 2010
Banana Republic October 2009 - January 2010
T-mobile USA October 2007 - November 2008
Pizza Hut February 2005 - August 2007
Skills
Customer Service, Merchandising, Sales, Customer Satisfaction
Education
ITT Technical Institute-Wichita 2010 — 2013
ITT Technical Institute
Associates of Applied Science, Computer and Electronic Engineering Technology
Wichita State University
CAPITAL ONE March 2014 - Present
Capital One January 2013 - March 2014
Capital One July 2012 - January 2013
T-Mobile USA August 2003 - October 2012
T-Mobile February 2006 - June 2008
T-Mobile October 2005 - February 2006
T-Mobile September 2003 - October 2005
Skills
Process Improvement, Problem Solving, Microsoft Office, Customer Service, Strategic Planning, Interviewing, Internal Communications, Customer Relations, Performance Improvement, Performance Analysis, Career Development, Change Management, Call Centers, Human Resources, Troubleshooting, Recruiting, Management, Training, Interviews, Telecommunications, Start-ups, Employee Engagement, Team Building, Performance Management, Operations Management, Team Leadership, Coaching, Leadership, Talent Management, Customer Satisfaction, Customer Retention, Call Center, Leadership Development, Account Management, Technical Support, Employee Training, Team Management, Strategy, Time Management
Education
Abilene Christian University 2010 — 2012
Masters, Organizational Management and Human Resources
American InterContinental University 2006 — 2008
Bachelor's degree, Business Administration, Management and Operations
T-Mobile USA October 2013 - Present
T-Mobile USA January 2013 - September 2013
T-Mobile USA September 1999 - December 2012
Skills
Business Planning, Direct Sales, Account Management, Telecommunications, Customer Service, Sales, Solution Selling, Customer Retention, Salesforce.com, Sales Management, Management, Selling, Team Building, Cold Calling, Sales Process, Sales Operations, Wireless, Business Development, Training, Channel Partners, Leadership, Product Marketing, Strategy, New Business Development, Cross-functional Team..., Managed Services, Product Management, B2B, Competitive Analysis, Contract Negotiation, Mobile Devices, SaaS
Education
Arizona State University 1992 — 1996
Bachelor of Science, Business Marketing
Aspen Media and Market Research October 2013 - March 2015
Veracity Credit Consultants May 2012 - October 2012
Schryver Medical, Inc. March 2010 - November 2011
T-Mobile USA December 2005 - November 2008
NatureSmart/WholePeople.com 1998 - 2001
Amrion, Inc. 1998 - 2001
CareerTrack Seminars August 1989 - April 1998
Skills
Customer Relations, Strategic Planning, Customer Service, Team Building, Call Center, Budgeting, Coaching, Process Improvement, Change Management, Problem Solving, Program Management, Account Management, Vendor Management, Sales Management, Negotiation, Employee Relations, New Business Development, Inventory Management, Marketing Strategy, Business Management, Microsoft Office, Mentoring, Public Relations, Public Speaking, Operations Management, Team Leadership, Customer Satisfaction, Business Strategy, Event Planning, Product Development, Performance Management, Business Analysis, Leadership Development, Excel, Contract Negotiations, Workforce Management, Small Business, Customer Retention, Organizational..., Call Centers, Management, Sales, Strategy, Sales Operations, Recruiting, Leadership, Training, CRM, Business Development, Forecasting
Education
American InterContinental University 2013 — 2016
Bachelor's degree, Business Administration and Management, General
American InterContinental University 2013 — 2015
Bachelor of Business Administration (B.B.A.), Human Resources Management and Services
n-Link January 2015 - Present
Time Warner Cable 2013 - October 2014
Time Warner Cable January 2013 - April 2014
T-Mobile USA September 2011 - June 2013
United States Army Reserve September 2001 - September 2012
University at Albany Student Association September 2010 - May 2011
Skills
PowerPoint, Photoshop, Microsoft Word, Public Speaking, Military, Sales, Customer Service, Retail Sales, Retaining Customers, Nonprofits, Policy, Leadership, Time Management, Coaching, Data Entry, Microsoft Office, Fundraising, Microsoft Excel, Marketing, Training, Community Outreach
Education
State University of New York 2007 — 2011
BA, Globalization Studies
University at Albany 2007 — 2011
Bachelor of Arts (B.A.), Globalization Studies/ Latin American & Caribbean Studies
American InterContinental University 2006 — 2007
Associate of Arts (A.A.), Business Administration and Management, General
Aspectus, Inc. 2008 - Present
Aspectus, Inc. May 2008 - Present
T-Mobile USA May 2005 - March 2010
Cingular Wireless April 1997 - May 2005
Rostik International, Inc. 1995 - 1997
Research Institute of Physics Science 1987 - 1990
Skills
Telecommunications, Wireless, Vendor Management, GSM, LTE, Cellular Communications
Education
Институт Информационной Технологий, Экономики И Менеджмента (ИИТЭМ) 1988 — 1992
Bachelor of Applied Science (B.A.Sc.), Computer Science
PMI
Project Management
UC Irvine
Extension Program, Legal & Regulatory Framework for Environmental Management, 4.0
T-Mobile September 2013 - Present
T-Mobile USA January 2010 - September 2013
Wilkins Research LLC October 2008 - January 2010
GEAR UP September 2007 - January 2010
Skills
Customer Service, Microsoft Office, PowerPoint, Public Speaking, Microsoft Excel, Microsoft Word, Outlook, Research, Critical Thinking, Event Planning, Leadership, Social Media, Program Management, Sales, Call Centers, Team Building, Team Leadership, Customer Satisfaction, Customer Retention, Customer Experience, Training, Telecommunications, Account Management, Coaching, Direct Sales, Sales Management, Time Management, Leadership Development, Management, Wireless, Mobile Devices, Employee Training, Sales Operations, Process Improvement, Cold Calling
Education
Ashford University 2015 — 2016
Master of Business Administration (MBA), Organizational Leadership
University of Tennessee at 2006 — 2010
BS, Criminal Justice
Microsoft October 2011 - Present
T-Mobile USA October 2005 - October 2011
SuperGraphics 2003 - 2005
Cross Country Healthcare 2000 - 2003
Skills
Vendor Management, Brand Management, Cross-functional Team..., Account Management, Project Management, Mobile Devices, Retail Packaging, Agency Coordination, Strategy, Management, Creative Direction, Marketing, Marketing Strategy, Customer Experience, Retail, Digital Marketing, Leadership, Strategic Planning
Education
Arizona State University 1997 — 1999
Bachelor's degree, Psychology
T-Mobile June 2014 - Present
Emtec Inc. January 2014 - May 2014
T-Mobile USA January 2012 - September 2013
T-Mobile December 2010 - December 2011
T-Mobile USA January 2007 - December 2010
Ericsson Canada August 2000 - December 2006
Ericsson 1996 - 2006
Ericsson Russia February 1996 - August 2000
Abiss Ltd. January 1994 - January 1996
Institute of Control System of Georgian Academy of Science August 1984 - January 1993
Skills
Telecommunications, F5 BigIP, Troubleshooting, Wireless, Load Balancing, TCP/IP, GSM, IP, Core Network, WCDMA, Computer Network..., Network Engineering, Network Architecture, UMTS, CCNA, Open Source Software, 2G, LTE, Networking, Cisco Technologies, Network Security, SS7, Switches, Routers, Routing, WAN, Network Design, OSPF, GPRS, SIP, VoIP, BSS, BGP, WiMAX, Unix, Wireless Networking, Juniper, GTM, CDMA, VPN, 3G, Mobile Devices, SDH, Firewalls, Integration, SNMP, 4G, Solaris, System Deployment, Ethernet
Education
Saqartvelos Teqnikuri Universiteti 1979 — 1984
Electrical Engineer, Computer Science
Southeast Classics March 2015 - Present
TMX Finance March 2012 - Present
AT&T October 2008 - January 2012
Cell Tech Inc January 2007 - October 2008
T-MOBILE USA September 2003 - January 2007
AVS Digital November 2000 - September 2003
Magic Touch Auto Accessories and Detailing January 1993 - January 2000
Skills
Sales Operations, Business Development, Sales, Contract Negotiation, Retail, Customer Satisfaction, Negotiation, Income Statement, Start-ups, Management, Selling, Direct Sales, Customer Retention, Leadership, Telecommunications, Wireless, Sales Management, Customer Experience, Solution Selling, Account Management, Mobile Devices, Sales Process, Budgets, Merchandising, P
Education
Athens State University 1987 — 1992
BS, Business Administration
T-Mobile USA January 2008 - Present
Wi-Fi Alliance September 2009 - February 2013
Wi-Fi Alliance July 2010 - March 2011
Infosys Technologies Ltd January 2006 - January 2008
Infosys Technologies Ltd July 2003 - December 2005
Infosys Technologies Ltd March 2000 - June 2003
Skills
Product Management, Product Requirements, Program Management, RFP preparation, Product Assessment, Product Life Cycle..., Use Case Analysis, Wi-Fi, Technical Management, Technical Architecture, Mobile Security, Android Tablets, Cellular Offloading, Over the Air Updates, SDLC, IVR CTI, BGP, TCP/IP, Multithreading, UAT, Cellular Communications, Android
Education
Anna University 1998 — 2000
M.E, Applied Electronics
Bharathiar University 1993 — 1997
BE, EEE
ACTIVELY SEEKING EMPLOYMENT! July 2011 - Present
Elder and Adult Day Services January 2008 - November 2010
T-Mobile USA April 2006 - December 2006
AT&T Wireless Services Public Affairs June 1997 - May 1999
AT&T International Public Affairs April 1995 - June 1997
Summit of the Americas Coordination Office January 1994 - December 1994
North American Free Trade Agreement Task Force September 1993 - December 1993
U.S. Department of State - Office Of Mexican Affairs January 1993 - August 1993
Skills
Media Relations, Community Outreach, Program Development and...
Education
American University 1993 — 1995
Masters of Arts, International Relations
Ohio University 1985 — 1989
Bachelor of Science, Exercise Physiology
T-Mobile December 2011 - Present
T-Mobile February 2005 - Present
T-Mobile USA 2000 - Present
Amerisuites January 1999 - May 2000
Skills
Billing Systems, Business Analysis, Release Management, Telecommunications, Call Center, Management, Leadership, Team Leadership
Education
Ashford University 2010 — 2011
Bachelor of Arts - Organizational Management, Business Management
University of South Florida - College of Business Administration 2003 — 2005
Business
T-Mobile USA November 2005 - Present
Coretec 2004 - 2006
Tulon 1997 - 1998
Tulon, Inc. 1996 - 1998
Tulon, Inc. 1996 - 1998
Tycom 1994 - 1996
IBM 1982 - 1994
IBM 1982 - 1994
Skills
MIMO, Cellular, Femtocell, UMTS, Microwave, Wireless Networking, Solid Modeling, CAD/CAM, CATIA, BTS Installation, Sweep tools, Fiber Optic Networks, Cisco Routers, Alcatel Routers, LTE, Anritsu Site Master, Nokia 2G, 3G, LTE, Ericsson 2G, Nortel 2G BTS, Ericsson OSS, Nokia OSS, Nortel OSS, Repeaters, 6 Sigma, FMEA Analysis, Theory of Constraints, Lean Manufacturing, Lean Management, Oracle SQL, microsoft access, MySQL, Time Domain..., OTDR Analysis, CNC Programming
Education
Youngstown State University 1985 — 1987
BSAS EE, Electrical Engineering
Pennsylvania State University-Penn State Shenango 1979 — 1981
AASEE, Electrical Engineering
Lowe's Companies, Inc. October 2014 - May 2015
The Home Depot October 2013 - July 2014
T-Mobile USA September 2005 - August 2011
Sprint Nextel July 2003 - September 2005
Panasonic Systems Company July 1999 - July 2003
AirTouch Cellular August 1996 - July 1999
LEXIS®-NEXIS® March 1987 - December 1995
Texas Instruments October 1984 - March 1987
U.S. Secret Service October 1975 - October 1984
Skills
Corporate Security, Executive Protection, Physical Security, Security Management, Surveillance, Policy, Risk Assessment, Access Control, Security Operations, Emergency Management, CCTV, Business Continuity, Mitigation, Awareness, Vulnerability Assessment, Counterterrorism, Security Audits, Government, Team Building, Integration, Background Checks, Security, Alarm Systems, Risk Management, Project Planning, Investigation, Crisis Management, Cross-functional Team..., Computer Security, Loss Prevention, Leadership, Data Center, Strategy, Process Improvement, Security+, Network Security, Outsourcing, Business Continuity..., Information Security, Information Security..., Vendor Management, Asset Protection, Operations Management, Intrusion Detection, Training, Fraud, Management, Information Technology, Protection, Program Management
Education
Bellevue University 2005 — 2006
MS, Security Management
Amberton University 1984 — 1986
BS, Management Technology
T-Mobile USA January 2012 - Present
AT&T Mobility Services LLC June 2010 - January 2012
Alltel Wireless 2005 - June 2010
Western Wireless Co December 2004 - August 2005
WFI 2002 - 2004
TTK Wireless February 2001 - October 2001
Telefonica Brazil ES June 1999 - April 2001
Nortel Networks June 1997 - June 1999
BM Eletronica June 1992 - May 1997
Skills
RF Engineering, Cellular Communications, Network Design, 3G, LTE, UMTS, KPI Reports, CDMA, Drive Test, RAN, Wireless, GSM, RF
Education
Instituto Nacional de Telecomunicações - Inatel 1987 — 1992
Bachelor's degree, Eelectronics and Telecommunication
ETEFES 1985 — 1987
Electrical technitian, Eelectricity
AT&T Mobility September 2010 - Present
T-Mobile USA February 2007 - September 2010
T-Mobile USA January 2002 - February 2007
T-Mobile USA June 2001 - January 2002
T-Mobile USA August 2000 - June 2001
University of Central Florida January 1999 - August 2000
Standardata February 1991 - January 1999
Skills
System Architecture, Planning, WAP, GPRS, SIP, Wireless, RADIUS, Project Planning, TCP/IP, SS7, Unix, Network Design, IP, SMS, Solaris, Testing, VoIP, Cellular Communications, UMTS, Mobile Communications, 3GPP, LTE, Networking, Switches, Ethernet, 4G, Mobile Devices, CCNA, Telecommunications, Troubleshooting, Core Network, Integration, CDMA, RAN, Wireless Networking, Mobile Technology, Network Architecture, Databases, Network Engineering, WiMAX, MySQL, Python, Ruby, Database Design, 3G
Education
University of Central Florida 1999 — 2000
MSEE, Master of Science in Electrical Engineering
Alexandria University
BSEE, Bachelor of Science in Electrical Engineering - Communication and Electronics
General Motors February 2013 - Present
Delta Airlines January 2010 - February 2013
T-mobile USA February 2001 - November 2008
Sema/LHS Group Telecoms May 2000 - February 2001
Electronic Data Systems November 1995 - May 2000
Electronic Data Systems November 1995 - May 2000
Skills
User Acceptance Testing, SDLC, Quality Center, Agile, Black Box Testing, White Box Testing, Test Director, SQL, Release Management, Unix, Excel, Outlook, PowerPoint, Regression Testing, Web Applications, Quality Assurance, Test Planning, SharePoint, Test Cases, System Testing, Testing, Software Quality..., Windows, Visio, Telecommunications, Integration Testing, MS Project, Requirements Analysis, Integration, Mobile Solutions, Test Strategy, Agile Methodologies, HP Quality Center, Access, Business Requirements, Software Documentation
Education
Texas Southern University 2015 — 2016
Executive MBA (eMBA), General Business
Alabama State University 1986 — 1994
Bachelor of Science, Business Administration/ Marketing
T-Mobile October 2006 - Present
T-mobile USA December 2005 - October 2006
Glotel Inc/ T-Mobile 2005 - 2005
Cingular Wireless 2000 - 2005
Skills
UMTS, GSM, LTE, 4G, 3G, HSPA, GPRS, Telecommunications, RAN, RNC, Network Design
Education
Donec'kij Nacional'nij Tehnicnij Universitet 1986 — 1991
Spark Wireless/T-Mobile Branded Partner June 2014 - Present
Self employed Musician February 2005 - Present
Wireless Universe - T-Mobile Premier Dealer October 2012 - October 2013
T-Mobile USA January 2008 - October 2012
HARGRAY WIRELESS/ Retail Store January 1999 - January 2002
Skills
Team Building, Diversity Training, Sales Management, Coaching, Sales Skills Training, Multi-site Management, Cross-cultural Training, Recruiting, Customer Experience, Lead Generation, Training, Sales, Retail, Store Management, Customer Retention, P, Profit, Employee Training, Hiring, Wireless, Team Leadership, Marketing, Selling Skills, Customer Service, Merchandising, Retail Sales, Quotas, Cross-functional Team..., Interviews, Sales Process, Account Management, Mobile Devices, Direct Sales, Salesforce.com, Sales Operations, Customer Satisfaction, Management, Selling
Education
Grand Canyon University 2008 — 2011
Master of Arts, Christian Studies/Urban Ministry Specialization
American InterContinental University 2003 — 2005
Master of Science, Education/Instructional Technology
Jones College
Bachelor of Science, Marketing/Management
St Emma Military Academy
SuccessFactors March 2012 - Present
T-Mobile USA April 2011 - March 2012
Astra Honda Motor February 2007 - July 2010
University of Missouri - St. Louis August 2004 - May 2006
Dale Carnegie and Associates November 2002 - April 2004
Skills
Software Development, SAP, Analysis, Integration, Management, Business Process..., Microsoft Excel, Business Strategy, SAP R/3, Project Planning, Product Management, Business Process, Process Improvement, Software Documentation, Business Analysis, ERP, Training, SAP BW, Procurement, CRM, Vendor Management, SDLC, Requirements Analysis, Business Intelligence, Quality Assurance
Education
University of Missouri-Saint Louis 2004 — 2006
Master, Accounting
University of Missouri-Saint Louis 2000 — 2002
MBA, Finance & Accounting
Universitas Katolik Parahyangan 1994 — 1999
Bachelor of Science (B.Sc.), Business Administration, Management and Operations
Heidi's Events and Catering September 2010 - Present
Insight November 2010 - March 2012
T-Mobile USA October 2008 - September 2010
Skills
Management, Sales, Event Management, Event Planning, Marketing Communications, Product Marketing, B2B, Enterprise Software, Catering, Account Management, Customer Service, Salesforce.com, Direct Sales, Sales Process, Team Leadership, Customer Satisfaction, Microsoft Office, Leadership, Solution Selling, CRM, Marketing Strategy, Public Relations, Wireless, Managed Services, Social Networking, SaaS, Public Speaking
Education
Arizona State University 2006 — 2010
Matketing, Economics, and Communications
Amazon October 2014 - Present
Archer Field Inc February 2014 - September 2014
T-Mobile 2010 - 2013
T-Mobile 2009 - 2010
T-Mobile 2006 - 2009
T-Mobile 2004 - 2006
T-Mobile USA 2003 - 2004
Kaleidos Consulting 1998 - 2003
Context International 1993 - 1998
JPMorgan Chase 1988 - 1993
Skills
Talent Management, Organizational..., Employee Engagement, Succession Planning, Executive Coaching, Talent Acquisition, Leadership, Strategy, Culture Change, Change Management, Diversity & Inclusion, Organizational..., Performance Management, Human Resources
Education
Antioch University Seattle 1997 — 1999
MA, Organization Development
Michigan State University 1984 — 1988
BA, Communication Arts; Advertising
T-Mobile February 2012 - Present
T-mobile USA November 2004 - January 2012
Skills
Leadership, Communications Audits, Sales Management, Wireless, Salesforce.com, Backhaul, Direct Sales, Mobile Technology, Cellular Communications, Sales Operations, Sales, Call Centers
Education
Ateneo de Manila University
Bachelor of Science, Business Management
Oracle June 2014 - Present
FrontRange Solutions October 2008 - May 2014
2008- FrontRange Solutions September 2008 - May 2014
2003-2008 T-Mobile USA April 2003 - September 2008
T-Mobile USA 2003 - 2008
PwC April 1999 - April 2003
PricewaterhouseCoopers LLP/IBM January 1999 - January 2003
Hainan Phoenix Systems January 1996 - January 1999
Phoenix Systems January 1996 - January 1999
Skills
ITIL, Vendor Management, Management, IT Service Management, Process Improvement, Team Management, Service Delivery, IT Management, Project Management, IT Strategy, Technical Support, Analysis, Team Building, Testing, Leadership, Call Centers, Integration, Program Management, Training, Software Documentation, Cross-functional Team..., Visio, Business Intelligence, Enterprise Software, Quality Assurance, Strategy, CRM, Team Leadership, Telecommunications, Requirements Analysis, Troubleshooting, Project Planning, Six Sigma, SaaS, Strategic Thinking, Strategic Planning, Organizational..., Customer Service, Self-motivated..., Cloud Computing, Business Analysis, SDLC, Professional Services, Business Process, Business Process..., Outsourcing, Project management
Education
Aspen University
MBA, Project Management, 3.7
St Andrews Presbyterian College 1991 — 1995
Bachelor's degree, History
St. Andrews Presbyterian College 1991 — 1995
Bachelor's degree, History and Political Science
St. Andrews Presbyterian College 1991 — 1995
B.A, Political Science
St. Andrews Presbyterian College 1991 — 1995
B.A, History
Aspen University
MBA, Project Management
St. Jude Medical April 2012 - Present
Honeywell DSES June 2007 - April 2012
Manpower Professional At Honeywell August 2006 - July 2007
T-Mobile USA July 2005 - June 2006
Best Buy August 2004 - July 2005
Barnes Aerospace Group June 2004 - August 2004
Gateway Country Store August 2002 - April 2004
Skills
Team Leadership, Design for Manufacturing, Six Sigma, Manufacturing, Electronics, Problem Solving, Continuous Improvement, Aerospace, Process Improvement, Product Development, Documentation
Education
Arizona State University 2003 — 2006
Bachelor of Science, Mechanical Engineering Technology
Mesa Community College 2001 — 2003
T-mobile USA June 2011 - Present
T-mobile USA November 2008 - May 2011
T-mobile USA January 2008 - October 2008
T-mobile USA October 2002 - December 2007
Nortel 1999 - 2002
Ericsson April 1999 - September 1999
Skills
Wireless, Telecommunications, Cost Control, Strategy, Business Analysis, Business Strategy, Analytic Thinking, Negotiation, Multi-cultural Team..., International
Education
ESSEC/Mannheim Business Schools 2010 — 2012
Executive MBA
University Paris-Cergy 1998 — 1999
Master of Advanced Studies (DEA, Diplôme d'Etudes Approfondies), Image and Signal Processing
Ecole nationale supérieure de l'Electronique et de ses Applications 1996 — 1999
Master, Electronics and Electrical Engineering
Preparatory classes to highly selective admission test (Math Sup/Spe T’) 1993 — 1996
Maths/Physics
T-Mobile August 2013 - Present
T-Mobile January 2012 - August 2013
Core Wireless Group, LLC February 2009 - January 2012
PetSmart May 2008 - January 2009
Freedom First Financial June 2006 - May 2008
Best Buy April 2005 - June 2006
Target Corporation July 2003 - April 2005
T-Mobile USA May 2000 - June 2003
T-Mobile USA March 1997 - May 2000
Aerial Communications 1997 - 1998
Skills
Coaching, Joint Ventures, Competitive Analysis, Channel, Training, Strategic Thinking, Project Management, Sales Operations, B2B, Sales, Sales Process, Management, Telecommunications, Strategy, Cross-functional Team..., Direct Sales, Leadership, New Business Development, Account Management, Customer Retention, Recruiting, Wireless, Retail, Marketing Strategy, Inventory Management, Income Statement, Merchandising, Leadership Development, Budgets, Profit, Sales Management, Customer Service, Human Resources, Customer Satisfaction, Analysis, Project Planning, Selling, Team Leadership, Cold Calling, Start-ups, Forecasting, Strategic Partnerships, CRM, Business Development, Product Marketing, Team Building, P
Education
University of Phoenix 2008 — 2010
Bachelors of Science, Management
Ambassador University 1989 — 1992
Associates, Pychology
LSI July 2010 - Present
Freelance December 2003 - Present
Mobile Wireless Vision November 2007 - October 2009
T-Mobile April 2004 - October 2009
T-Mobile USA April 2004 - October 2009
T-Mobile 2004 - 2006
Mobile USA April 2005 - November 2005
Skills
Logo Design, Graphic Design, Adobe Creative Suite, Mac, After Effects, Illustrator, Advertising, Photoshop, Multimedia, Final Cut Pro, Modeling, Video, Animation, Video Editing, Photography, Microsoft Office, Video Production, Film Production, Project Management, Premiere, Flash, Film
Education
Art Institute of Phoenix
Bachelor of the Arts
T-Mobile USA June 2010 - Present
Education
Alabama State University
T-Mobile March 2015 - Present
Birch Communications December 2014 - February 2015
Birch Communications June 2014 - December 2014
T-Mobile USA May 2011 - June 2014
T-Mobile June 2006 - June 2011
T-Mobile January 2004 - May 2005
RIVA Motorsports 2002 - 2004
Skills
Wireless, Sales Management, Customer Retention, Selling, Sales Operations, Leadership, Channel Partners, Unified Communications, Management, Sales, Strategy, Retail, Telecommunications, Cold Calling, E-commerce, VoIP, Time Management, Account Management, Direct Sales
Education
American InterContinental University 2001 — 2003
B.S, Computer Information Technology 2003
American Cancer Society 2014 - Present
Independent Consultant 2010 - Present
comScore, Inc. 2012 - 2013
T-Mobile USA 2009 - 2010
T-Mobile USA 2008 - 2009
T-Mobile USA 2007 - 2008
Infospace 2000 - 2006
Market Trends Research 1997 - 1999
Skills
Strategy, Customer Insight, Leadership, Management, Marketing, Marketing Research, Analytics, Integrated Marketing, Strategic Partnerships, Customer Experience, Digital Strategy, Consumer Insight, Consumer Behaviour, Advertising, Segmentation, Market Research, Cross-functional Team..., Brand Architecture, Product Marketing, Marketing Strategy, Consulting, Mobile Advertising, Go-to-market Strategy, Product Development, User Experience, Mobile Devices, Competitive Analysis, Product Management, Project Management, CRM, Business Development, Business Strategy, Customer Satisfaction, Product Launch, Online Advertising, Portfolio Management, Start-ups, Design Research, Product Innovation, Strategic Insights
Education
Arizona State University - W. P. Carey School of Business
Master of Business Administration (MBA)
Tufts University
Bachelor of Science (BS)
Microsoft January 2014 - Present
Microsoft May 2007 - December 2013
T-Mobile USA 2006 - 2007
Auro Pro Systems Inc January 2006 - August 2006
TCS May 2001 - January 2006
Skills
SAP HR, SAP BW, ESS, ERP, SAP R/3, Personnel Management, SAP Implementation, SAP ERP, ABAP, SAP Netweaver, Business Analysis, SAP, Quality Center, SAP Portal, Payroll, Business Process, Wireless, Human Resources, Testing, Integration, Portals, Informatics, Solution Architecture, Data Migration, Requirements Analysis, Software Project..., SOA
Education
National Institute of Technology Warangal 1999 — 2001
MTech, Electrical Engineering
National Institute of Technology Warangal 1999 — 2001
MTech
Acharya Nagarjuna University 1995 — 1999
B. Tech, Electrical and Electronics Engineering
Rayalaseema Junior College
Lumos Networks Corporation (NASDAQ: LMOS) October 2011 - August 2014
NTELOS Holdings Corporation (NASDAQ: NTLS) March 2009 - July 2014
Lumos Networks Corporation (NASDAQ: LMOS) October 2011 - April 2012
T-Mobile UK January 2006 - March 2009
T-Mobile USA 1997 - January 2006
Skills
Telecommunications, Product Management, Managed Services, Wireless, Solution Selling, Operations Management, Leadership, Broadband, VoIP, Strategic Partnerships, Management, Team Leadership, Product Marketing, Start-ups, New Business Development, Mobile Devices, Business Strategy, Business Development, Contract Negotiation, Mobile Technology, IP, Sales Management, SaaS, Mergers & Acquisitions, Integration, Project Management
Education
Arizona State University
Bachelor’s Degree, Finance
T-Mobile USA February 2006 - Present
Liberty Mutual Insurance May 2010 - May 2014
Unique Mortgage April 2004 - November 2007
Skills
Capital Equipment, Salesforce.com, Customer Retention, Long Term Relationship..., Long Term Business..., Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Exchange, Sales Management, Direct Sales, Sales Presentations, Sales Process, Business Development, Leadership
Education
American InterContinental University 2007 — 2011
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Stalwart July 2015 - Present
Microsoft September 2014 - July 2015
T-Mobile USA December 2008 - September 2014
Qwest May 2008 - December 2008
Verizon Wireless February 2004 - May 2008
Wireless Communications May 2002 - October 2003
Primerica May 2000 - May 2002
Wells Fargo August 1998 - October 2000
Bank of America June 1997 - August 1998
Skills
Direct Sales, Wireless, Solution Selling, Telecommunications, Salesforce.com, Sales, Sales Management, Sales Operations, Managed Services, Business Planning, SaaS, Account Management, Business Development, Leadership, New Business Development, Sales Process, Mobile Devices, Unified Communications, Selling, Strategic Partnerships, B2B, Analysis, Cold Calling, Sales Presentations, CRM, M2M, Cloud Computing
Education
Appalachian State University 1991 — 1995
Bachelor of Science, Business Administration, Computer Information Systems
Learning Bridge Consulting 2015 - Present
T-Mobile USA June 2010 - October 2014
King County 1995 - 2009
Allstate Insurance 1984 - 1994
Skills
Team Building, Change Management, Curriculum Development, Management Development, Coaching, Curriculum Design, Performance Management, Leadership Development, Instructional Design, Organizational..., Staff Development, Project Management, Start-ups, Program Management, Process Improvement, Needs Analysis, Career Development, Analysis, Training, Training Delivery, E-Learning, Human Resources, Vendor Management, Employee Training, Budgets, Employee Relations, Management, Leadership, Policy, Business Analysis, Instructor-led Training, Cross-functional Team..., Project Planning, Workshop Facilitation, Strategy, Blended Learning, Talent Management, Learning Management, Captivate, Adult Education, Enterprise Software, Employee Engagement, Learning Management..., Performance Improvement, Organizational..., Team Leadership, ADDIE, Executive Coaching, Conflict Resolution, Business Process...
Education
Alma College 1977 — 1981
B.A., Business Administration
CreateSpace September 2013 - Present
T-Mobile USA July 2012 - August 2013
Centura College February 2012 - July 2012
Select Health/ Office Team Staffing October 2011 - January 2012
Robertson Wendt Law Firm March 2011 - July 2011
ARS Rescue Rooter/Office Team Staffing April 2010 - March 2011
NCO Financial March 2009 - April 2010
Force Protection/Office Team Staffing October 2008 - January 2009
Hill Rom Company/ Office Team Staffing May 2008 - October 2008
Skills
Invoicing, Management, Software Documentation, Training, Customer Service, Call Centers, Microsoft Excel, Spreadsheets, Troubleshooting, Sales, Insurance, Research, Finance, Outlook, Analysis, Process Improvement, Customer Satisfaction, Microsoft Office, Time Management, Microsoft Word, Budgets, PowerPoint
Education
Ashford University
Bachelor of Arts, Finance
Microsoft July 2014 - Present
T-mobile USA October 2013 - July 2014
Capgemini Sogeti September 2010 - October 2013
Microsoft October 2008 - September 2010
Microsoft October 2006 - October 2008
Microsoft November 2005 - September 2007
Microsoft January 2003 - November 2005
PricewaterhouseCoopers January 1998 - December 2002
Alabama Productivity Center August 1994 - May 1997
Tata Engineering Co. India February 1992 - August 1994
Skills
Supply Chain, Product Management, Emerging Markets, Strategic Sourcing, Product Strategy, Project Portfolio..., Enterprise Architecture, Program Management, CRM, Integration, Forecasting, Six Sigma, Strategic Planning, PMO, Business Process..., Project Management, Enterprise Software, Business Development, Product Development, Outsourcing, Supply Chain Management, Testing, Data Warehousing, Market Research, Governance, Cross-functional Team..., Software Project..., Strategy, Mobile Devices, Scrum, Leadership, Project Planning, Start-ups, Solution Architecture, Agile Methodologies, SDLC, Analytics, SAP, Supply Chain Software, Supply Chain..., Multi-echelon Inventory..., SAP ERP, Operations Management, Business Analytics, IT Strategy, Business Process, Business Intelligence
Education
ITIL 2011 — 2012
ITIL V3 Certification
PMP - Project Management Institute 2011 — 2011
PMP
CPIM - APICS 1999 — 2000
CPIM
University of Alabama at Birmingham 1997 — 1997
Master of Science
University of Alabama, Manderson Graduate School of Business 1994 — 1997
Master of Management Sciences
Central Institute Of Tool Design 1992 — 1994
Master's Degree
University of Pune 1984 — 1989
Bachelor of Engineering
Birmingham Jefferson County Transit Authority December 2014 - Present
T_Mobile USA February 2004 - July 2014
Education
Alabama State University
Bachelor of Arts (B.A.), Communication, General
Briar Cliff University
Master of Arts (M.A.), Human Resources Management
Faulkner University
Bachelor of Science (B.S.), Human Resources Management/Personnel Administration, General
Bank of America August 2015 - Present
MarketSource - Huawei June 2011 - April 2015
Huawei Technologies June 2011 - March 2015
T-Mobile USA April 2010 - June 2011
T-Mobile USA November 2003 - June 2011
T-Mobile USA November 2009 - April 2010
T-Mobile USA May 2007 - June 2009
T-Mobile USA November 2003 - September 2005
Capital One Loans December 2000 - September 2003
Skills
Retail, Customer Service, Inventory Management, Promotions, Event Management, Merchandising, Customer Satisfaction, Customer Experience, Sales Management, Telecommunications, Sales Operations, Wireless, Team Leadership, Coaching, Hiring, Market Planning, Problem Solving, Recruiting, Sales, Leadership, Management, Business Development, Direct Sales, Account Management, Budgets
Education
American InterContinental University
B.S, Business Administration; Marketing
American InterContinental University 2002 — 2006
BBA, MARKETING
T-Mobile USA January 2006 - Present
Skills
LTE, UMTS, GSM, 3G, CDMA, GPRS, Wireless, RF, 4G, Cellular Communications, HSPA, WCDMA, HW Reliability, Quality Management, Technical Product..., Handsets, Telecommunications, Mobile Devices, Mobile Communications, Testing
Education
The University of Texas at San Antonio 2002 — 2004
MS, Electrical Engineering
Amravati University 1995 — 2000
BE, Electronics and Telecommunications
Platinum Jubilee High School
Berkshire Hathaway HomeServices August 2014 - Present
Engel & Völkers February 2014 - August 2014
Coldwell Banker Residential Brokerage April 2012 - February 2014
Montelucia Resort & Spa October 2008 - June 2012
T-Mobile USA August 2008 - February 2009
Wireless Advocates April 2005 - June 2008
Phoenix Suns Inc January 2006 - May 2006
Sprint PCS August 2002 - April 2005
Skills
Real Estate, Investment Properties, Selling, Sales, Residential Homes, Customer Service, Marketing, Sales Management, Property, Marketing Strategy, Investments, Online Marketing, Relocation, Luxury, Hotels, Training, Negotiation, Food & Beverage, Referrals, Real Estate Transactions, Single Family Homes, Short Sales
Education
Arizona State University 2002 — 2007
iSoftStone North America July 2015 - Present
iSoftStone May 2014 - July 2015
Starbucks November 2013 - May 2014
Symetra August 2012 - November 2013
Symetra Financial December 2011 - August 2012
T-Mobile USA January 2008 - January 2012
T-Mobile USA January 2007 - January 2008
DST Output May 1996 - January 2007
Skills
Project Management, Business Analysis, Cross-functional Team..., Leadership, Program Management, SDLC, Requirements Analysis, Budgets, Process Improvement, Visio, Strategic Planning, Management, PMO, Vendor Management, Software Documentation, Analysis, PMP, Business Process, Telecommunications, Software Project..., Business Process..., Integration, Testing, Resource Management, MS Project, Project Portfolio..., Change Management, Project Planning, IT Management, Enterprise Software, Requirements Gathering, Team Building, Agile Methodologies, Waterfall, SharePoint, Team Leadership, IT Strategy, Systems Analysis, Business Intelligence, Product Development, Governance, Outsourcing, Customer Satisfaction, Disaster Recovery, ITIL, CRM, Agile Project Management, Project Delivery, Business Requirements, Product Management
Education
Ashford University 2007 — 2011
Bachelor of Arts, Organizational Management
El Dorado High School Graduate 1992 — 1995
Kimber Blue September 1998 - Present
Nuance Communications December 2011 - May 2012
Swype Inc. July 2011 - December 2011
T-Mobile USA 2006 - 2011
Media 3 Studios 2000 - 2005
Skills
User-centered Design, Illustrator, Interaction Design, User Interface Design, User Experience, Web Design, Mobile Devices, InDesign, Graphic Design, Flash, Photoshop, CSS, Dreamweaver, User Interface, Illustration, Product Development, Adobe Acrobat, Adobe Fireworks, Information Architecture
Education
Art Institute of Seattle 1998 — 2000
Liberty Mutual Insurance July 2013 - Present
Coca-Cola Refreshments October 2012 - July 2013
T-Mobile September 2009 - August 2012
T-Mobile USA October 2002 - September 2009
Cellular Express March 2002 - September 2002
Lets Talk October 2000 - March 2002
Skills
Sales Management, Wireless, Retail, Sales Presentations, Inventory Management, Hiring, Account Management, Team Leadership, Communication, Organization, Customer Service, Sales Training, Team Motivation, Recruiting, Training, Selling Skills, Cross-functional Team..., Leadership, Customer Retention, Sales Operations, Customer Experience, Direct Sales, Customer Satisfaction, CRM, Telecommunications, Management, Product Marketing, Time Management, Selling, Sales Process, Merchandising, Solution Selling, B2B, Marketing Strategy, Cold Calling, Sales, Mobile Devices, Call Centers, Strategic Partnerships, Building Relationships
Education
Alfred State College - SUNY College of Technology 1992 — 1995
AAS, Liberal Arts - Social Sciences
T-Mobile June 2009 - Present
T-Mobile USA May 2007 - June 2009
REI January 2006 - March 2007
Starbucks May 2001 - June 2004
Eddie Bauer November 1999 - April 2001
Helly Hansen June 1988 - October 1999
Skills
Enterprise Architecture, Cloud Computing, Integration, Software Development, Information Security, Solution Architecture, SOA, Business Analysis, IT Strategy, Software Project..., SDLC, Information Technology, Project Management, CISSP, Information Security..., Identity Management, Program Management, Security, ITIL, IT Management, Disaster Recovery, Enterprise Software, PMP, SaaS, Data Center, Unix, System Deployment, System Architecture, Vendor Management, Telecommunications, Requirements Analysis, Network Security, IT Service Management, Virtualization, IT Operations, SharePoint
Education
Stanford University
Certificate, Advanced Computer Security
Universidade Santa Úrsula
Electrical Engineering
T-Mobile July 2014 - Present
T-MOBILE, USA May 2011 - July 2014
T-Mobile USA June 2010 - July 2011
T-Mobile July 2010 - June 2011
T-Mobile USA May 2009 - July 2010
T-Mobile USA June 2008 - July 2010
T-Mobile November 2003 - June 2008
Verizon Wireless September 1998 - November 2003
Skills
Sales Management, Retail, Coaching, Training, Wireless, Operations Management, Career Development, Account Management, B2B, Budgets, Business Development, Change Management, Cold Calling, Contract Negotiation, Cross-functional Team..., Customer Experience, Customer Retention, Customer Satisfaction, Customer Service, Direct Sales, Hiring, Income Statement, Inventory Management, Leadership, Leadership Development, Management, Marketing Strategy, Merchandising, New Business Development, Program Management, Project Management, Sales, Sales Operations, Strategic Planning, Team Building, Team Leadership, Telecommunications
Education
ASSOCIATE OF SCIENCE
ALBANY STATE COLLEGE
Business
Albany State University
PwC Advisory 2013 - Present
Deloitte 2011 - 2013
McCombs School of Business September 2010 - July 2011
T-Mobile USA 2010 - 2011
T-Mobile USA/ VoiceStream/ Aerial 2000 - 2011
Skills
WCDMA, Wireless, Communications Audits, IT Strategy, Strategy, 3G, Telecommunications, Optimization, Mobile Devices, Integration, LTE, UMTS, GSM, Mobile Communications, IP, Program Management, 4G, Mobile Technology, Network Design, SDLC, Business Process, System Deployment, Business Development, Consulting, Networking, Leadership, Management
Education
The University of Texas at Austin - The Red McCombs School of Business
MBA
University of Houston
Masters
University of Houston
Bachelor of Science (B.S.)
Ahmadu Bello University
Expedia, Inc. Voice of the Customer Program ManagerExpedia, Inc.May 2015 - Present
Seattle Children's Hospital February 2014 - May 2015
Microsoft Corporation December 2010 - February 2014
Microsoft Corporation June 2010 - December 2010
T-Mobile USA March 2007 - April 2010
T-Mobile USA August 2006 - March 2007
T-Mobile USA June 2004 - August 2006
Skills
Program Management, Cross-functional Team..., Organizational..., Strategy, Training, Leadership Development, Management, Leadership, Data Analysis, Business Intelligence, Project Management, Coaching, Analytics, Statistical Data..., Vendor Management, Analysis
Education
Arizona State University 1991 — 1995
PhD, Strategic Management
San Diego State University-California State University 1985 — 1987
MBA, Management
Seattle Pacific University - School of Business and Economics 1980 — 1983
BA, Management
AT&T Labs, Inc. September 2011 - Present
AT&T April 2011 - September 2011
Wireless Broadband Consulting October 2010 - September 2011
Clearwire October 2010 - April 2011
T-Mobile USA June 2007 - September 2010
Seattle University 2006 - 2010
T-Mobile November 2005 - June 2007
T-Mobile October 2003 - November 2005
Ericsson Inc May 1998 - September 2003
Paktel Limited, pakistan 1994 - 1997
Skills
LTE Integration, LTE Network Testing and..., Telecommunications, Cross-functional Team..., Vendor Management, Mobile Devices, Wireless, Strategy, Leadership, Project Management, GSM, Management, LTE, Change Management, 4G, Open Source Software, 3G, UMTS, Project Planning, Cellular Communications, Integration, Network Design, RAN, Location Based Services, Account Management, Computer Network..., TCP/IP, IP, Product Management, RF, Networking, WiMAX, GPRS, Troubleshooting, CDMA
Education
Seattle University - Albers School of Business and Economics 2007 — 2010
MBA, Entrepreneurship
North West Frontier Province University of Engineering and Technology 1989 — 1994
BEE, Electrical Engineering
Abbottabad Public School 1982 — 1986
High School, Pre-Engineering
T-Mobile October 2012 - Present
T-Mobile February 2011 - July 2012
T-Mobile USA April 2009 - February 2011
T-Mobile May 2007 - April 2009
T-Mobile January 2006 - May 2007
T-Mobile October 2003 - December 2005
T-Mobile October 2002 - October 2003
Harbor Express Courier Company July 1990 - August 2003
Skills
Change Management, Leadership Development, Cross-functional Team..., Customer Experience, Team Leadership, Business Analysis, Sales Operations, Telecommunications, Business Development, Peer Mentoring, Strategic Leadership, B2B, Retail, Executive Coaching, Customer Retention, Sales Management, Loss Prevention, Coaching, Leadership
Education
University of Texas at Dallas - Naveen Jindal School of Management 2014 — 2017
Master's Degree, Studying for MBA and Masters of Organizational Behavior
University of Massachusetts Boston 1997 — 2003
Bachelor of Science, Anatomy Physiolgy
Arizona State University 1990 — 1992
Bachelor's degree, Biology, Sports Medicine
T-Mobile USA January 2007 - Present
Plum Creek Timber co. October 2005 - October 2006
MedSimplify LLC April 2003 - August 2005
Skills
Tax Research, Income Tax, Fixed Assets, Tax Law, Sales & Use Tax, State Tax, Depreciation, Tax, General Ledger, Accounting, SEC filings, Use Tax, Sarbanes-Oxley Act, Tax Accounting, Auditing, Financial Reporting, Internal Controls, Sales Tax, Tax Preparation, Financial Analysis, Corporate Tax, Tax Returns, Analysis, Account Reconciliation, Preparation, Tax Compliance, US GAAP
Education
University of Washington 2005 — 2005
Accounting 505
Amity Business School 2000 — 2002
MBA
DS College 1997 — 2000
Undergraduate
Carmel Convent School 1990 — 1997
High School
RealNetworks November 2014 - Present
Amazon April 2013 - November 2014
T-Mobile December 2010 - March 2013
T-Mobile USA September 2007 - December 2010
Expedia.com December 2005 - September 2007
Eddie Bauer November 2004 - December 2005
rpm33.com November 2000 - October 2004
Archetype Media Group August 2001 - December 2001
SoyMujer.com January 2000 - November 2000
Skills
Product Design, Product Management, Interaction Design, User-centered Design, Design Management, Visual Branding, Digital Design, Mobile Software, Mobile Applications, Mobile Design, Mobile Technology, User Experience Design, Project Management, User Experience, Mobile Devices, Information Architecture, Creative Direction, Wireframes, Integrated Circuit..., Product Development, Web Design, Cloud Computing, Product Innovation, E-commerce, User Interface, Social Media, Strategy, User Interface Design, General Awesomeness, Graphic Design, Online Advertising, Brand Management, Product Strategies, Mobile Internet, Art Direction
Education
ArtCenter College of Design 1997 — 1999
BFA, Graphic Design
University of Wisconsin - Madison 1987 — 1991
BA, Political Science
Regent's College 1990 — 1990
Semester Abroad, Third Party Politics
Fruit of the Loom 2012 - 2015
Perdue Farms 2009 - 2011
T-Mobile USA September 2007 - 2009
Unilever 2000 - 2007
Johnson&Johnson 1997 - 2000
McDonalds South Africa 1997 - 1997
Skills
New Product Development, Innovation Strategy, Communication &..., Base Brand Management, Talent Development, Brand Management, Product Development, Talent Management, Cross-functional Team..., Strategy, Competitive Analysis, Customer Insight, Market Research, Program Management, Marketing, Management, Leadership, Marketing Strategy, Integrated Marketing, Advertising, FMCG, Segmentation, Public Relations
Education
American University 2009 — 2011
Masters
Università degli Studi di Urbino 'Carlo Bo' 1995 — 1995
Northwestern University - Kellogg School of Management
Master of Business Administration (M.B.A.)
University of California, Los Angeles
Bachelor’s Degree
T-Mobile April 2011 - Present
T-Mobile USA March 2005 - April 2011
Best Buy April 2004 - March 2005
Skills
Customer Retention, Wireless, Sales Management, Operations Management, Telecommunications, Direct Sales, Retail Sales, Leadership, Account Management, Training, Selling, Management, Sales Operations, Team Building, Sales, Customer Experience, Customer Satisfaction, Recruiting, Retail, Sales Process
Education
Thunderbird School of Global Management 2014 — 2016
Master of Business Administration (MBA)
Arizona State University
B.S. Technical Communication
T-Mobile USA Principal RF EngineerT-Mobile2005 - Present
Telecom Technology Services October 2002 - October 2004
TeleworX Consulting February 1997 - October 2002
Motorola March 1994 - October 1996
Extelcom October 1989 - November 1991
Skills
WCDMA, Actix, RF Engineering, HSPA, UMTS, MapInfo, RF, GSM, 3G, GPRS, RF design, LTE, Optimization
Education
Lyceum Northwestern University 1985 — 1989
T-Mobile USA October 2012 - Present
TTS October 2007 - October 2012
Telecom Technology Services, Inc. 2007 - 2010
Mycom North America 2001 - 2007
Nokia Networks 1997 - 2000
Skills
RF Engineering, RF design, Actix, UMTS, RAN, RF, HSPA, Network Optimization, WCDMA, TEMS, Network Performance
Education
Asian Institute of Technology 1994 — 1996
ME, Telecommunications
AT&T July 2008 - Present
T-Mobile January 2005 - June 2008
T-Mobile USA 2005 - 2008
Siemens 1993 - 2005
SIEMENS Informations and Communications Mobile 1998 - 2004
Siemens Mobile 1992 - 2004
Skills
UMTS, GPRS, 3GPP, QoS, RAN, SGSN, Testing, LTE, GSM, 3G, Wireless, SS7, HSPA, Telecommunications, Cellular Communications
Education
1988 — 1992
BEE, Electrical Engineering
T-Mobile March 2011 - Present
nac.celerated.solutions,inc January 1999 - Present
T-Mobile USA 1999 - Present
Newbay Software June 2009 - February 2011
Newbay Software February 2009 - February 2011
Detecon 2001 - 2006
Independent Wireless One 1997 - 1998
NYNEX Mobile Communications Co 1990 - 1997
NYNEX Mobile 1987 - 1997
New York Telephone 1971 - 1984
Skills
Telecommunications, Testing, IP, Mobile Devices, 3G, Switches, Software Project..., Wireless, System Deployment, Project Management, Troubleshooting, Integration, Software Documentation, UMTS, Networking, Management, GSM, SDLC, Agile Methodologies, Cross-functional Team..., Program Management, Requirements Analysis, Vendor Management, Unix, LTE, Software Development, RF, TCP/IP, Business Analysis, Network Design, VoIP, Product Management, Mobile Technology, Cellular Communications, Computer Network..., Wireless Networking, SIP, Mobile Communications, Network Engineering, Open Source Software, WiFi, Cloud Computing, 4G, Ethernet, System Architecture, Network Architecture, Mobile Internet, Data Center
Education
Albertus Magnus College 1966 — 1970
Bachelor of Arts (BA), Mathematics
St Dominics 1962 — 1966
High School, math
T-Mobile USA Sr.Systems EngineerT-Mobile2001 - Present
Education
Anna University 1974 — 1979
Newmont Mining Corporation July 2011 - Present
Paccar August 2006 - July 2011
T-Mobile USA June 2006 - August 2007
T-Mobile 2006 - 2007
Adjoined 2005 - 2006
Kanbay 2005 - 2006
Kanbay 2005 - 2006
Philips Medical Systems 2000 - 2005
Skills
SAP R/3, SAP ERP, ERP, SAP BW, SAP, SAP Netweaver, ABAP, Business Intelligence, SAP Basis, SAP Implementation, SAP BI, ITIL, ECC, SAP Portal
Education
Colorado Technical University 2006 — 2007
BS, Software Engineering
Arizona State University 1988 — 2001
The University of Southern Mississippi November 2014 - Present
University of North Texas at Dallas January 2014 - Present
Balch Springs Economic Development Corporation January 2014 - Present
City of Balch Springs November 2012 - November 2013
City of Balch Springs June 2010 - November 2013
Hutchins Economic Development Corporation November 2007 - June 2010
Lancaster Economic Development Corp. March 2007 - October 2007
City of Cockrell Hill May 2004 - August 2006
The Mike Barnes Group May 2003 - May 2004
T-Mobile USA May 2000 - May 2003
Skills
Public Speaking, Strategic Planning, Budgeting, Event Planning, Local Government, Budgets, Non-profits, Government, Economic Development, Policy, Policy Analysis, Contract Negotiation, Public/private..., Community Development, Politics, Community Outreach, Public Administration, Project Planning, Public Policy, Analysis, Grant Writing, Program Development, Grants, Strategic Communications, Volunteer Management, Organizational..., Proposal Writing, Grant Administration, Legislation, Media Relations, Sustainability, Redevelopment, Leadership Development, Legislative Relations, Team Leadership, Management, System Administration, Program Evaluation, Workforce Development, Non-profit..., Land Use Planning, Community Engagement, Municipalities, Conflict Resolution, Land Use, Zoning, Board Development, Public-private..., Nonprofits, Leadership
Education
University of Southern Mississippi 2013 — 2016
Doctor of Philosophy (Ph.D.), Candidate, Human Capital Development
University of Southern Mississippi
Master of Science (MS), Economic Development
Texas Tech University 1988 — 1989
Public Administration
Abilene Christian University 1976 — 1981
Bachelor of Applied Science (BASc), Liberal Arts and Sciences/Liberal Studies
Berkley HS
Miller/Cass Tech
Oakland Community College
T-Mobile January 2013 - Present
UIEvolution July 2012 - January 2013
T-Mobile April 2011 - July 2012
T-Mobile USA January 2006 - April 2011
T-Mobile USA January 2008 - June 2010
T-Mobile USA June 2006 - January 2008
T-Mobile USA October 2001 - February 2005
Skills
OEM Relationship..., Competitive Landscape, Opportunity Analysis, Product Strategies, Product Development, Technical Product..., Product Marketing, Software Product..., Web Production..., Web Design, Web Development, Web Analytics, Web Project Management, Product Positioning, Program Briefs, Adobe Creative Suite, Creative Briefs, Product Innovation, G2M, Production Planning, Product Lifecycle..., UX/UI Design, Graphic Design, Graphics Software, Project Planning, Project Management, QA Testing, HTML, Front-end Design, Front-end Coding, XHTML, CSS, ActionScript, Photoshop, Flash Professional, Dreamweaver, Adobe Bridge, Adobe Illustrator, Adobe Fireworks, Adobe Media Encoder, Adobe Acrobat, Microsoft Office, Microsoft Project, Microsoft Visio, Coremetrics Analytics, WebTrends Analytics, Aptana, Designs, Product Management, Computer Program
Education
Art Institute of Pittsburgh 2007 — 2011
Web Design Diploma, Interactive Design for Web and Mulimedia
Liberty High School 1991 — 1993
High School Diploma, general
PSCU Financial Services August 2010 - Present
Vital Network Services, Inc. November 2009 - February 2010
T-Mobile, USA December 1998 - August 2009
Aerial Communications 1998 - 2000
Skills
Cross-functional Team..., Visio, Technical Writing, Business Analysis, Integration, Leadership, SDLC, Team Leadership, Program Management, Security, Process Improvement, Quality Assurance, Project Management, Governance, Software Documentation, Budgets, Team Building, Call Centers, Troubleshooting, Vendor Management, Analysis, SharePoint, Business Intelligence, Data Center, Management
Education
Scrum Alliance
CSM, Certified ScrumMaster
Aspen University
MBA, Project Management
PMI
PMP
Georgia State University
BBA, Computer Science
Amazon August 2013 - Present
T-Mobile June 2012 - June 2013
T-Mobile April 2011 - June 2012
T-Mobile USA February 2011 - April 2011
T-Mobile USA May 2010 - February 2011
T-Mobile USA September 2008 - May 2010
Michaels Stores Inc. August 2002 - September 2008
Garden Ridge October 1997 - August 2002
Foley's 1989 - 1997
Skills
Loss Prevention, Asset Protection, Physical Security, Internal Investigations, Retail, Inventory Control, CCTV, Fraud, Surveillance, Security Management, Team Building, Profit, POS, Shrinkage, Security, Leadership, Security Operations, Store Operations, Multi-unit, Auditing, Strategic Thinking, Creative Strategy, Physical Inventory, Crisis Management, Investigation, Management, Strategy, Access Control
Education
Amberton University 2000 — 2002
Bachelor of Business Administration, Management
University of North Texas 1984 — 1988
North Mesquite high School
T-Mobile January 2005 - Present
T-Mobile USA 2007 - 2010
LCC March 2004 - December 2004
Rogers December 2000 - February 2004
Rogers Wireless 2000 - 2004
Skills
HSPA, UMTS, EDGE, 4G, 3G, HSDPA, Actix, Edge, LTE, RF, Wireless, CDMA, Troubleshooting, Telecommunications, Cellular Communications, RF Engineering, Wireless Networking, Network Design, WCDMA, GSM, IP, 2G
Education
Kwangwoon University 1989 — 1991
Master, Electronic Communication Eng
Cerner Corporation February 2015 - Present
Siemens Healthcare June 2011 - January 2015
T-Mobile USA July 2008 - June 2010
T-Mobile USA April 2005 - July 2008
Cingular/ AT&T Wireless May 2000 - April 2005
WESTERN WIRELESS CORPORATION October 1996 - May 2000
Education
University of Detroit Mercy School of Law 1989 — 1992
JD, Law
Alma College 1984 — 1989
B.A., Business
Cranbrook School 1980 — 1984
High School
T-Mobile, USA February 2011 - Present
T-Mobile USA November 2005 - February 2011
T-Mobile USA May 2002 - November 2005
Voicestream Wireless June 1999 - May 2002
Skills
IP, Data Center, Wireless, Unix, Telecommunications, Networking, LTE, UMTS, GSM, Core Network, Network Design, Network Engineering, TCP/IP, CDMA, 4G, SAN, Resource Management, Cisco Technologies, Computer Network..., Operating Budgets, Operational Excellence..., Enterprise Project..., Strategic Planning, Public Speaking, Network Scaling and..., Budgeting & Forecasting, SLA Definition, Vendor Management, Process Automation, Corporate Partnership..., Staff Mentoring and..., Quantitative Data..., Incident Management, Resource Planning, ISO 15288, Network..., Systems Engineering, Financial Engineering, Engineering...
Education
Arizona State University 2014 — 2016
Master of Engineering (MEng), Engineering Management
Florida Institute of Technology
Bachelor of Science (B.S.), Computer Engineering
Samsung Electronics America June 2015 - Present
Samsung Electronics America April 2014 - June 2015
Samsung Mobile September 2012 - April 2014
T-Mobile, USA June 2011 - August 2012
T-Mobile, USA February 2008 - June 2011
T-Mobile, USA February 2007 - February 2008
T-Mobile, USA 2006 - 2007
Skills
Wireless, Customer Experience, Customer Retention, Telecommunications, Direct Sales, Sales Operations, Account Management, Sales Management, Sales, Competitive Analysis, Solution Selling, Mobile Devices, Retail, Strategic Planning, Coaching, Customer Satisfaction, Management, Strategy, Team Building, Team Leadership
Education
University of Houston, C.T. Bauer College of Business 2002 — 2006
BBA, Finance and Marketing
Central University for Nationalities 2004 — 2004
Study Abroad, Course study included: Economy of Asia, Chinese Economy, and Chinese Culture
Ikan Management July 2010 - Present
T-Mobile, USA March 2004 - May 2010
Rhyze Business Development 2002 - 2004
OppenheimerFunds 2000 - 2002
BMG Columbia House 1997 - 2000
Skills
Salesforce.com, Strategic Partnerships, Account Management, Solution Selling, Direct Sales
Education
New York University 1997 — 2001
MA, Customer Relationship Management
Adelphi University 1992 — 1997
BA, Communications
T-Mobile, USA March 2014 - Present
T-Mobile, USA October 2012 - March 2014
Safeco Insurance February 2009 - October 2012
Safeco April 2007 - January 2009
US Airways August 2005 - April 2007
Skills
Excel, Access, Hyperion Essbase, Brio, SharePoint, Essbase, Analysis, Strategy, Finance, Business Analysis, Forecasting, Financial Modeling, Project Management
Education
Arizona State University, W. P. Carey School of Business 2004 — 2006
MBA, 3.8
Arizona State University
BA, Business & Economics
CP Kelco August 2008 - Present
Volt Technical Resources July 2004 - July 2008
Weyerhaeuser 2004 - 2008
T-MOBILE USA 2003 - 2004
Solvay Pharmaceuticals 2000 - 2003
Skills
SAP BW, ERP, SAP Netweaver, SAP Implementation, SAP, SAP Data Services, BO Web Intelligence, Business Analysis, Process Improvement, SAP ERP, Requirements Analysis, Cross-functional Team..., Business Process, Management, Data Warehousing, Business Intelligence, SDLC, Universe Designer, ABAP, Data Modeling, SAP R/3
Education
American InterContinental University 1999 — 2001
Masters, Information Technology
University of Georgia - Terry College of Business 1994 — 1997
Bachelors, Finance
Optimal Living Clinic, LLC November 2011 - Present
Academy for Five Element Acupuncture September 2008 - June 2011
T-Mobile USA March 2000 - November 2003
143 Combat Comm Sq. /USAF 1995 - 2002
STAT Ambulance 1996 - 1996
Skills
Healthcare, HIPAA, Customer Service, Mentoring, Acupuncture, Chinese Herbal Medicine, Information Security..., Wellness, Hormone Balancing, Performance Improvement, Pain Management, Emotional Clearing, Facial Rejuvenation, phobias, Smoking Cessation, Addiction Recovery, Sciatica, Information Security, Insomnia, Nutrition, Wellness Coaching, Traditional Chinese..., Herbal, Phobias
Education
Academy for Five Element Acupuncture 2008 — 2011
Masters, Acupuncture
Seattle Pacific University 1994 — 1997
BSN, Nursing
Community College of the US Air Force 1989 — 1994
AA, Information Technology
Mavenir Systems May 2013 - Present
T-Mobile USA February 2011 - May 2013
Asiacell August 2008 - June 2010
Asiacell Telecommunication November 2007 - August 2008
Orascom Telecom 2004 - 2007
Orascom Telecom 2004 - 2007
University of Technology September 2001 - June 2003
Skills
VAS, SMS, Intelligent Networks, SMPP, USSD, SMSC, Charging, Roaming, Core Network, Diameter, SS7, TCP/IP, Telecommunications, Unix, Troubleshooting, Testing, Wireless, HLR, GSM, Linux, SIP, IMS, 4G LTE, OTA, Messaging, Operation, Voice Mail, Deployment, RBT, SDP, INAP, IVR, Postpaid, IP, Computer Network..., System Deployment, 4G, 3G, GPRS, Service Delivery
Education
Al-Jami'at Al-Technologia 2001 — 2004
M.Sc, Software Engineering & IT
Al-Jami'at Al-Mustansiriyah 1997 — 2001
B.Sc., Software Engineering
T-Mobile USA Senior Analyst - Workforce ManagementT-MobileAugust 2011 - Present
Routh Crabtree Olsen June 2009 - August 2011
Bellevue Community College March 2009 - June 2009
Microsoft 2009 - 2009
Virtual Systems January 2004 - October 2008
LCS 2005 - 2008
IT Centre Ltd June 1999 - April 2002
BEST Consulting May 1996 - February 1999
Singer Link-Miles Ltd July 1973 - August 1990
Allen West - EAC Ltd 1971 - 1973
Skills
VB.NET, Software Development, Manuals, Visual Basic, Microsoft SQL Server, C#, Specifications, SOW, Databases, Schedules, Access, SharePoint, T-SQL, Visual Studio, .NET, SQL, Web Services, Programming, Analysis, ASP, IIS, WCF, TFS, SSIS, Agile Methodologies, ASP.NET, Scrum, XML, WPF, ADO.NET, Database Design, SSRS, Web Applications
Education
Brighton College of Technology 1967 — 1972
HNC (X2), Electrical Engineering, Electronics and Power
Hove County Grammar School for Boys 1961 — 1967
Maths, Physics, Chemistry, Latin, French, History, Geography, Biology, English Language, English Lit
Bellevue College
Telcu Media February 2006 - Present
t-mobile USA February 2001 - March 2006
Skills
Business Development
Education
Alliant International University-San Francisco Bay 1998 — 2001
BA, Economy
Contact Pro July 2015 - Present
AirWatch May 2012 - June 2015
CradlePoint, Inc. January 2011 - October 2011
CradlePoint, Inc. December 2009 - January 2011
Wireless Scope Technologies January 2009 - November 2009
T-Mobile USA March 2007 - January 2009
Worldwide Express July 2005 - March 2007
RadioShack February 2003 - January 2005
Skills
Forecasting, Sales Management, Customer Relations, Product Development, B2B, Account Management, Sales Development, Customer Service, Salesforce.com, Sales Operations, CRM, Selling, Wireless, Marketing, Enterprise Software, Marketing Strategy, Strategy, Direct Sales, Contract Negotiation, Business Development, Negotiation, Sales, Mobile Devices, New Business Development, Leadership, Management, Cold Calling, Sales Presentations, Customer Satisfaction, Solution Selling, Sales Process, SaaS, Training
Education
American Intercontinental University 2011 — 2012
Masters of Business Administration, Marketing, 3.97
Austin Peay State University 1999 — 2003
Business Administration, Finance
RealNetworks July 2015 - Present
T-Mobile, USA July 2011 - July 2015
Screamer Hats September 2010 - July 2011
Gear for Sports February 2010 - August 2010
Miller Meiers September 2009 - February 2010
Neverstop February 2009 - September 2009
Teague January 2008 - September 2008
Titan Worldwide November 2006 - December 2007
Skills
Graphic Design, Illustration, Screen Printing, Corporate Identity, Layout, Pre-press, Packaging, Print Production, Banners, Adobe Creative Suite, Typography, InDesign, Logo Design, Art Direction, Photoshop, Posters, Advertising, Photography, Flash, Creative Direction, Adobe Acrobat, Brochures, Graphics, Mac, Concept Development, Logos, Business Cards, Production, Visual Communication, User Interface Design, Social Media, Flyers, Copywriting, Brand Development, Catalogs, Microsoft Office, Concept Design, PowerPoint, Illustrator, Print, Corporate Branding, Email Marketing, Web Design, Branding, Marketing, Branding
Education
Art Institute of Seattle 2006 — 2008
B.F.A., Graphic Design
Salina Area Vocational School 2000 — 2002
Certificate of Completion, Graphic Design/Multimedia
T-Mobile, USA April 2014 - Present
T-Mobile, USA July 2011 - April 2014
Expedia 2007 - 2009
Verizon Wireless 2001 - 2007
AirTouch Cellular 1996 - 2001
Skills
Customer Experience, Fraud Detection, Credit Analysis, Account Reconciliation, Collections, Internal Audit, Call Centers, Management, Risk Management, Telecommunications, Wireless, Analysis, Sarbanes-Oxley Act, Sales Operations, Banking, Cellular Communications, Finance, Retail Link, Risk Mitigation, Account Management, Sales Support, Sox Compliance, Exit Strategies, Graphic Design, Escalation, Cross-training, Strong Communications, Team Synergy, Identity Theft, Personal & Business..., Loss Prevention, Operational Support, Experienced Trainer, Credit Negotiations, SAP CRM, Accurint, LexisNexis, E-Oscar, Equifax, Trans Union, Experian, UCC filings, Financial Analysis, Customer Service, Team Leadership, Cross-functional Team..., Retail, Sales
Education
Art Institute of Seattle
Associates of Applied Art, Commercial Arts & Graphics Design
Bellevue Community College
University of Phoenix
Bachelor of Science, Business Management
Kendra Snipes Marketing January 2010 - Present
Faneuil Inc. November 2010 - June 2012
T-Mobile, USA December 2002 - May 2009
T-Mobile, USA December 2002 - May 2009
Safeco FIS July 2002 - December 2002
Maximus, Inc March 2000 - June 2002
Primestar Satellite Services August 1994 - April 1999
Skills
Call Center, Customer Satisfaction, Customer Relations, Coaching, Vendor Relations, Call Center Management, Client Services, Program Management, Government Contracts, Government Liaison, Social Media Marketing, Email Marketing, Online Marketing, Human Relations, Management Consulting, Account Management, Customer Experience, Customer Retention, Customer Acquisition, Customer Loyalty, Customer Engagement, Outsourcing Management, Analysis, Brand Loyalty, Budgets, Business Process..., Business Strategy, Call Centers, CRM, Contract Management, Cross-functional Team..., Contract Negotiation, Customer Service, Employee Relations, Employee Training, Financial Services, Forecasting, Government Procurement, Hiring, Human Resources, Leadership, Leadership Development, Manage client..., Marketing, Music Industry, Negotiation, Networking, New Business Development, Online Advertising, Operations Management
Education
Nashville State Community College 2009 — 2012
B.S
Arkansas State University 1987 — 1989
Business Management
Whitehaven High School 1986 — 1987
High School Diploma, Business
T-Mobile USA March 2011 - Present
Alcatel-Lucent New Zealand March 2007 - November 2009
Globe Telecom Philippines March 2005 - July 2006
Globe Telecom Philippines March 2002 - March 2005
Globe Telecom Philippines March 1998 - March 2002
Globe Telecom Philippines March 1996 - March 1998
Globe Telecom Philippines November 1995 - March 1996
Globe Telecom Philippines April 1994 - October 1995
Philcom Corporation September 1990 - April 1994
US Naval Base April 1988 - September 1990
Education
University of California, Los Angeles 2010 — 2011
Project Management-Engineering and IT
Ateneo Graduate School of Business 1992 — 2000
Masters, Business Administration
University of Santo Tomas 1982 — 1987
B.S, Electronics and Communications Engineering
Apple July 2012 - October 2014
AT&T August 2009 - July 2012
Blockbuster Media June 2009 - August 2009
Sitel Corporation December 2008 - April 2009
Oakstone Publishing, LLC March 2008 - November 2008
T-Mobile, USA July 2004 - November 2007
Media Services, Inc October 2000 - July 2004
Skills
HTML, Creative Writing, CSS, Customer Service, Web Design, Graphic Design, Troubleshooting, Adobe Acrobat, Windows, Microsoft Office, Word, Outlook, Photoshop, XHTML, Illustrator, Problem Solving, Customer Relations, Blogging, Technical Support, OS X, Microsoft Word
Education
Art Institute of Pittsburgh 2010 — 2013
Associates Degree, Web Design and Interactive Media
University of Alabama at Birmingham 1993 — 1997
English - Creative Writing Track
T-MOBILE USA January 2007 - Present
YASUFUKU USA, INC 2003 - 2007
FRANKLIN ALUMINUM (JAC PRODUCTS) January 2000 - January 2003
BROOK MANUFACTURING January 1999 - January 2000
CHATAH MFG January 1998 - January 2000
Education
Alcorn State University 1993 — 1997
Bachelor of Science, Industrial Technology
Moss Point High School 1989 — 1993
Washington DSHS October 2013 - Present
State of Washington February 2013 - September 2013
State of Missouri March 2011 - February 2013
T-Mobile USA May 2009 - May 2011
A T & T March 2008 - May 2009
Mardel Educational and Christian Supply January 1998 - January 2008
Circuit City Stores January 1991 - January 1998
Eckerd Drug Stores January 1988 - January 1990
Skills
Customer Service, Coaching, Store Management, Sales Management, Sales, Inventory Management, Human Resources, Employee Training, Operations Management, Merchandising, Hiring Personnel, Team Building, Customer Satisfaction, Training, Opening new territories, AS400 system, Purchasing, Customer Retention, Customer Experience, Leadership Development, Leadership, Microsoft Office, Order Management, Procedure Development, Telephony, Opening New Stores, Profit/Loss..., Financial Accounting, Managerial Finance, Staff Development, Management, Strategic Planning, Public Speaking, Marketing, Retail, Budgets, Microsoft Word, Event Planning, Team Leadership, Microsoft Excel, Inventory Control, PowerPoint
Education
Washington State University 2014 — 2016
Master of Business Administration (MBA) Candidate, Finance concentration
Evangel University 2010 — 2012
BS, Management, 3.9/4.0
Arlington Baptist College
CTIA September 2011 - Present
T-Mobile January 2011 - August 2011
T-Mobile USA 2000 - 2011
Omnipoint Communications 1997 - 2000
County of Westchester 1992 - 1997
City of Yonkers 1990 - 1992
Skills
Crisis Communications, Media Relations, Strategic Communications, Legislative Affairs, Public Affairs, Public Policy, Legislative Relations, Politics, Political Campaigns, Grassroots Organizing, Legislation, Government, Speech Writing, Coalitions, Message Development
Education
Albany Law School of Union University
JD
Fordham University
BA, English
T-Mobile USA September 2009 - March 2012
Alverno College 2005 - 2009
Skills
Telecommunications, Customer Satisfaction, Customer Service, Copy Editing, Proofreading, Report Writing, Microsoft Office
Education
Alverno College
ITT Technical Institute August 2013 - Present
Florida Career College January 2011 - Present
City College November 2011 - February 2013
Florida Career College December 2010 - June 2011
T-Mobile USA January 2003 - January 2010
T-Mobile USA January 2003 - January 2010
Weston Hills Country Club January 1995 - January 2003
Weston Hills Country Club January 1995 - January 2003
Skills
Bilingual Proficiency, Coordination, Community Outreach, Customer Service, Microsoft Office, Team Leadership, Cross-functional Team..., Hospitality, Event Planning, Software Development, Marketing, QuickBooks, Admissions, Resume Writing, Higher Education, Public Speaking, Adult Education, Business Analysis, Financial Reporting, Leadership Development, Accounting, Sales, CampusVue, Enrollment Management, Student Recruiting, Career Counseling, Recruiting, Career Development, Student Affairs, Staff Development, Retaining Customers, Training, Conflict Resolution, Time Management
Education
Ashford University 2009 — 2012
Bachelor of Business Administration (BBA), Organizational Management, 3.38
Ashford University 2009 — 2012
Associate Degree, Marketing
Ashford University 2009 — 2012
Associate Degree, Marketing
Florida Atlantic University 2011 — 2011
Human Resources Management
Florida Atlantic University 2011 — 2011
Bachelor of Arts Degree, Organizational Management
Monroe Community College 1990 — 1992
Associate Degree, Business Administration
Monroe Community College 1990 — 1992
Associate Degree, Business Administration
Premium Retail Services January 2013 - Present
BDS Marketing September 2011 - Present
Dell Computers/BDS Marketing January 2011 - Present
T-Mobile USA May 2009 - September 2011
AT&T Mobility January 2008 - January 2008
Sprint/Nextel November 2005 - December 2006
Skills
Telecommunications, Computer Hardware, CRM, Sales, Sales Management, Management, Leadership, Sales Operations, Strategy
Education
Art Institute of Houston
A.S, Interactive Authoring
Crockett High School
H.S. Diploma
T-MOBILE USA August 2013 - Present
PROFILE TOOL & ENGINEERING INC. April 2013 - August 2013
Skills
Mechanical Skills, Automotive Building and..., Three and Five Axis..., Sales, Customer Service, Engineering, Revenue Increase, Technical Ability, Technical Writing, Customer Training, Self-Motivated, Problem Resolution, Creo, PTC Creo, Adobe Creative Suite, Final Cut Pro, Manufacturing, Microsoft Office
Education
Anoka Ramsey Community College 2013 — 2015
Engineer’s Degree, Mechanical Engineering, 3.2
International School of Minnesota 2000 — 2004
The City and County of Denver December 2011 - Present
Sprint February 2010 - February 2011
Dish February 2009 - February 2010
T-Mobile USA February 2002 - December 2008
Skills
Professional phone..., Excellent communication..., Database management, Articulate and..., Customer..., Flexible, Excellent planner and..., Works well under..., Pleasant demeanor, Appointment Scheduling, Team Building, Accounting familiarity, Invoice Processing, Advanced clerical..., Multi-line Phone, Conference Coordination, Administrative support..., Critical Thinking, Project Planning, Spreadsheet management, Reports Analysis, Filing and data..., Employee Training
Education
Arapahoe Community College 2013 — 2015
Associate of Applied Science, Business Administration
Pomona Senior High School 1988 — 1991
High School Diploma, Correspondence Courses