Experience
Technology Services Industry Association (TSIA)   June 2015 - Present
Technology Services Industry Association (TSIA)   February 2013 - Present
Avaya Government Solutions  November 2011 - December 2012
Deltek  May 2011 - November 2011
Deltek FedSources   July 2010 - April 2011
Deltek FedSources   March 2009 - April 2011
Deltek FedSources   May 2008 - April 2011
Deltek FedSources   June 2009 - July 2010
Acacia Federal Savings Bank  June 2007 - January 2008

Skills
Government Contracting, Market Analysis, Government Procurement, Data Analysis, Competitive Intelligence, Salesforce.com, SQL, Tableau, Tableau Server, Alteryx, Analytics, MySQL, Survey Gizmo, Force.com, Proposal Writing, Federal Government, Microsoft Office, Market Research, Requirements Analysis, Business Process..., Government, Project Management, Technical Writing, SPSS, Program Management, Business Process, Functional Requirements, Quality Assurance, GSA Schedules, Business Development, Competitive Analysis, Business Intelligence, Online Research, Market Intelligence, CRM, Databases, Team Leadership, Training, SharePoint, Software Design, Software Quality..., Software Requirements, Software Development, System Requirements, Systems Analysis, Business Objects, Costpoint, Wireframes, IT Procurement, Federal Acquisition...

Education
Christopher Newport University   2003 — 2007
Bachelor of Science, Business Administration; Management

Experience
Technology Services Industry Association (TSIA)   September 2004 - Present
Investor  2000 - 2004
Insight Express  1997 - 2000
Prognostics/TNS   1991 - 1998

Skills
SaaS, Strategic Partnerships, Solution Selling, Managed Services, Cisco Technologies, Go-to-market Strategy, Cloud Computing, Professional Services, Strategy, Enterprise Software, Business Development, Program Management

Education
Rollins College   1979 — 1983
Bachelor's degree, Political Science and Government

Experience
Technology Services Industry Association (TSIA)   November 2008 - Present
Opsource Inc.  May 2007 - November 2007
WebEx  February 2005 - April 2006
Exodus Communications  2000 - 2003

Skills
SaaS, Salesforce.com, Professional Services, Solution Selling, Cloud Computing, Managed Services, Lead Generation, Direct Sales, Business Development, Account Management, New Business Development, Sales Operations, Sales, Selling, Channel Partners, Product Management, Strategy, Product Marketing, Start-ups, Storage, Sales Enablement, Cross-functional Team...

Education
California State University-Chico   1987 — 1989
BS, Business Administration

West Valley Community College   1983 — 1986
BS- Business Administration - Management, General Education

Buchser

Santa Clara High School

Experience
LifeWave, Inc  May 2014 - Present
Kira Sjoberg Design   January 2005 - Present
Kira Sjoberg Photography   2003 - Present
Therapy Specialists  July 2013 - May 2014
Technology Services Industry Association (TSIA)   June 2007 - October 2012
Benchmark Publications, inc   December 2005 - June 2007

Skills
Graphic Design, Creative Direction, Logo Design, Art Direction, Photography, Illustrator, InDesign, Graphics, Digital Photography, Flash, Video, Photoshop, Project Management, Project Planning, Email Marketing, Signage, Portrait Photography, HTML, Corporate Identity, Project Coordination, Event Photography, Digital Video, Pre-press, Mac, Posters, Video Editing, Videography, Offset Printing, Final Cut Pro, Web Design, Advertising, Environmental Graphics, 2D graphics, Motion Graphics, Wedding Photography, Fine Art Photography, Post Production, User Interface Design, Extensis Suitcase, basic CSS, Apple Macintosh, Soundtrack Pro, Russian, MailChimp, Campaign Monitor, ACT!, Website Creation, Email Marketing Software, Brochures, Corporate Branding

Education
Platt College-San Diego   2004 — 2005
A.S. in Graphic Design

San Francisco State University   2001 — 2003
Bachelor of Art, Photography

Benicia High School   1995 — 1997
High School Diploma

Experience
Technology Services Industry Association (TSIA)   January 1989 - Present
Service & Support Professionals Association (SSPA)   1989 - Present
2-Day Live Workshop Hosted by Bill Rose (Industry-Recognized as the "Father of Modern Tech Services"   2011 - Present
2-Day Live Workshop Hosted by Bill Rose (Industry-Recognized as the "Father of Modern Tech Services"   2011 - Present
2-Day Live Workshop Hosted by Bill Rose (Industry-Recognized as the "Father of Modern Tech Services"   2011 - Present
"The Art of Managing a Tech Support Center" "Tech Support Superstars" "Field Service Bootcamp"   January 2011 - Present
Hitachi Data Systems  January 1987 - January 1989
Candle Corporation  January 1985 - January 1987
Morino and Associates   January 1983 - January 1985
IBM  January 1975 - January 1985

Skills
Training, Consulting, Public Speaking, Executive Coaching, CRM, Call Centers, Professional Services, Technical Support, SaaS, Enterprise Software, Cloud Computing, Customer Experience, Outsourcing, Managed Services, Management, Salesforce.com, Lead Generation, Go-to-market Strategy, Cross-functional Team..., Analytics, Partner Management, Service Management, Call Center, Contact Centers, Program Management, Business Services, Inbound Marketing, Training Delivery

Education
Forty Years of experience in the technology services industry

Northcentral University
Doctor of Philosophy (PhD) (In Process)

Villanova University
BA

Experience
Technology Services Industry Association (TSIA)   November 2012 - Present
GM Ryan International  June 2011 - April 2012
The Early Education Initiative   September 2010 - May 2011
George Mason University  May 2010 - May 2011
George Mason University  January 2006 - May 2010
CUTCO Cutlery  June 2009 - August 2009
Patriot Classic Debate Institute   July 2007 - July 2008

Education
George Mason University   2006 — 2011
Bachelor of Arts, Government and International Politics

Experience
Elite SEM  January 2015 - April 2015
Technology Services Industry Association (TSIA)   June 2014 - September 2014
Flavor Group, LLC  March 2014 - June 2014
L7 Creative Communications  June 2013 - August 2013
Elevator Agency  June 2013 - August 2013

Skills
Social Media, Photography, WordPress, Photoshop, Illustrator, Graphic Design, Marketing Strategy, Social Networking, Visual Arts, SEO, SEM, Paid Search Strategy, Digital Marketing, Google Adwords, PPC Bid Management, Kenshoo, Google Analytics, Salesforce.com, Digital Media, Public Relations, Event Planning, Adobe Creative Suite, Video Production, Audio Post Production, Strategic Planning, Analytics, Digital Strategy, Mobile Marketing, Integrated Marketing, Brand Management, Sales, CMS, Lead Generation, Market Research, OmniGraffle

Education
San Francisco State University   2010 — 2014
Bachelor's Degree, Broadcast & Electronic Communications Arts -- Minor: Marketing

Codeacademy   2013 — 2013
Web Fundamentals, HTML, CSS

Rancho Bernardo High School   2006 — 2010

Experience
Amazon  November 2014 - Present
LeadMD, Inc.   April 2014 - November 2014
CareFusion  November 2012 - April 2014
InboundExpert   June 2004 - April 2014
Technology Services Industry Association (TSIA)   January 2012 - November 2012
Technology Services Industry Association (TSIA)   April 2011 - January 2012
San Diego Youth Symphony and Conservatory  September 2010 - April 2011
University of Cincinnati College-Conservatory of Music (CCM)   September 2008 - June 2010

Skills
CMS, Lead Generation, Salesforce.com, Email Marketing, Photoshop, Dreamweaver, Illustrator, InDesign, Copywriting, Inbound Marketing, Social Media Marketing, Marketing Communications, Direct Mail, Marketo, Online Marketing, Wordpress, E-commerce, MODx, Drupal, Marketing Automation, Email Design, Web Design, Campaign Management, SEM, Lead Management, Microsoft Office, Content Creation, Web Content Management, Tridion, Newsletters, Social Media, CRM, WordPress, Facebook, Marketing, Content Strategy, Strategy, Digital Marketing, B2B Marketing, Demand Generation, Enterprise Software

Education
University of Cincinnati   2008 — 2010
Master of Business Administration (MBA), Marketing, Non-Profit Administration

University of Iowa   2004 — 2008
BM, Piano Performance

Experience
Sage  December 2014 - Present
Sage  December 2013 - December 2014
Technology Services Industry Association (TSIA)   May 2012 - July 2013
Openwave Messaging, Inc.   September 2010 - July 2013
Openwave  September 2009 - August 2010
Openwave Systems  June 2006 - August 2009
Oracle  October 1995 - March 2006
Geac  1990 - 1995

Skills
Commercials, Strategic Planning, Global Business..., Organizational..., Professional Services, Product Support, Strategic Thinking, Global Management, Start-ups, Cloud Computing, Mobile Devices, Go-to-market Strategy, Solaris, Technical Support, Strategic Partnerships, Mobile Technology, Enterprise Software, Strategy, Cross-functional Team..., Telecommunications, Outsourcing, Selling, Mobile Applications, Service Delivery, SaaS, Vendor Management, Product Management, Sales Operations, Solution Architecture, Program Management, Integration, CRM, Executive Management, Solution Selling, Product Marketing, Pre-sales, Management, Wireless, Sales

Education
La Trobe University   1991 — 1993
Computer Science and Communications Engineering, Physics, Maths, Computer Science, Electronics, Programming

Scotch College   1983 — 1989

Experience
Kenes USA, Inc.   2012 - 2014
ONS:Edge   2006 - 2012
Oncology Nursing Society  1996 - 2010
Technology Services Industry Association (TSIA)   1993 - 1996
Air & Waste Management Association  1978 - 1992

Skills
Marketing Communications, Event Management, Public Relations, Non-profits, Budget, New Business Development, International Business, Publishing, Writing and Editing, Marketing Strategy, Strategic Planning, Strategic Partnerships, Negotiation, Editing, Nonprofits, Budgets, Leadership, Management, Business Strategy, Marketing, Business Development, Strategic Communications, Fundraising, Event Planning, Leadership Development, Social Media Marketing, Social Media

Education
University of Pittsburgh
MBA, Buisiness

Carnegie Mellon University
Architecture

Indiana University of Pennsylvania
BA, Art

Pittsburgh Central Catholic High School

Experience
Technology Services Industry Association (TSIA)   November 2011 - Present

Skills
SaaS, Program Management, Product Management, Cross-functional Team..., Enterprise Software, Solution Selling, Cloud Computing, Strategy, CRM, Salesforce.com

Education
UCLA
School of Management

UCSD
BA Communication & Sociology Minor: Computer Science

Experience
Technology Services Industry Association (TSIA)   July 2014 - Present
Self Employed  August 2008 - Present
Self employed  2008 - Present
Self Employed  June 2005 - Present
The Art of Online Marketing   August 2012 - May 2013
Investment Property Group  March 2012 - August 2012
BAE Systems  November 2007 - March 2008
BAE Systems  2003 - 2008
BAE Systems  October 2003 - October 2005

Skills
Branding & Identity, Art Direction, Graphic Design, Storyboarding, Layout, Copywriting, Advertising, Press Releases, Proposal Writing, Marketing Communications, Graphics, Writing, Corporate Identity, Art, Photoshop, Online Advertising, Adobe Creative Suite, Public Relations, Brand Development, SEO, Marketing, Social Media, Digital Marketing, Creative Direction, InDesign, User Interface Design, Creative Writing, Dreamweaver, Email Marketing, Web Design, Mac, Marketing Strategy, Social Networking, CRM, Social Media Marketing, Logo Design, Photography, Illustration, Illustrator, Digital Illustration, Brochures, Animation, SEM, Online Marketing, Concept Development, E-commerce

Education
California State University-San Bernardino   2008 — 2010
Graphic Design & Marketing major

California State University-San Bernardino
Graphic Design and Marketing

Experience
Piper Jaffray  July 2015 - Present
CBRE  March 2013 - July 2015
Notre Dame de Namur University  September 2006 - March 2013
Sophie's Stress Free Soirees  December 2009 - December 2012
Samba do Coracao   March 2011 - May 2011
SHN SF   December 2010 - January 2011
Technology Services Industry Association (TSIA)   May 2010 - May 2010
Jest Jewels  June 2004 - December 2008

Skills
Coordinating Events, Event Planning, Executing Events, Web-based Research, Public Speaking, Customer Service, Retail, Hospitality, Microsoft Word, Non-profits, Telephone Reception, Receptionist Duties, Outlook, Social Networking, Sales, Social Media, Dance, Musical Theatre, Meeting Planning, Theatre, Contract Negotiation, Windows 8, Microsoft Office 2013, Microsoft Office

Education
San Francisco State University College of Extended Learning   2009 — 2011
Certificate, Meeting & Event Planning Program

Notre Dame de Namur University   2006 — 2008
BA, Theatre Arts, Dance

Experience
Technology Services Industry Association (TSIA)   March 2012 - Present
AT&T  2010 - 2012
InnVision the Way Home  2007 - 2009

Skills
Salesforce.com, Enterprise Software, SaaS, CRM, Professional Services, Account Management, Sales, Sales Enablement, Solution Selling, Go-to-market Strategy, Direct Sales, Cloud Computing, Lead Generation, Managed Services, Strategic Partnerships, Partner Management, Squarespace, Pro Tools

Education
San Jose State University   2005 — 2009
Bachelor of Arts (B.A.), Communication

Experience
Sage  August 2015 - Present
Consortium for Service Innovation   June 2008 - Present
Sage  February 2015 - July 2015
Sage  July 2012 - February 2015
Sage  November 2012 - August 2013
Technology Services Industry Association (TSIA)   December 2011 - January 2013
Yahoo!  January 2012 - July 2012
The Service Council   September 2010 - July 2012
Yahoo!  November 2009 - January 2012
Symantec  March 2008 - November 2009

Skills
business architecture, Support Experience..., Social Media Support, Customer Experience, Customer Journey Mapping, Social Media Strategist, Customer Centric..., Voice of the Customer, Web consumer, enterprise software, communication service..., Sales & Marketing..., Product Management, Product development, Customer Support, Service Management, Service Design, Communication, Technical Support, Enterprise Software, Product Development, Business Strategy, Innovator, Enterprise Support, Vice Presidents, Social Support, Social Media, Business Architecture, Strategy, CRM, Change Management, Program Management, Cross-functional Team..., Process Improvement, Customer Engagement, Management, Strategic Planning, Start-ups, Customer Satisfaction, Analytics, Professional Services, Leadership, SaaS, Cloud Computing, Team Building, Mobile Devices, Call Centers, Project Management, Product Marketing, E-commerce

Education
University of Central Florida - College of Business Administration   1988 — 1990
BSBA

Brevard Community College
Associate of Science (A.S.)

Experience
Main Path Marketing  March 2015 - Present
Self Employed Marketing Consultant  2009 - Present
Technology Services Industry Association (TSIA)   January 2013 - November 2014
Internet Marketing Inc  July 2012 - January 2013
Internet Marketing Inc  May 2011 - September 2012
Internet Marketing Inc.  April 2010 - July 2012
eVisibility  November 2006 - April 2010
ASTD  April 2005 - August 2006
Corporate Executive Board  September 2003 - April 2005

Skills
SEO, Online Marketing, Social Media, Email Marketing, Analytics, Conversion Optimization, SEM, Account Management, Web Analytics, Google Analytics, PPC, CRM, Marketing, Web Marketing, Social Media Marketing, Usability, New Business Development, Strategy, Digital Marketing, Google Adwords, Salesforce.com, Lead Generation, Advertising, Usability Design, Website Testing, Public Speaking, Web Design, Integrated Marketing, User Experience, Blogging, Product Management, E-commerce, Management, Website Management, Webmaster Services, Marketing Strategy, Mobile Marketing, Account Managment, Website Promotion, New Technology..., Dog Training, B2B Marketing, Digital Strategy, Online Advertising, Leadership, Organic Search, Sales, Marketing Communications, Conference Services, Project Management

Education
James Madison University   2000 — 2003
BBA, International Business

University of Arizona   1998 — 2000

James W. Robinson Secondary   1994 — 1998
General Education

Experience
Technology Services Industry Association (TSIA)   February 2015 - Present
Technology Services Industry Association (TSIA)   May 2014 - February 2015
Salford Systems  July 2011 - May 2014
Salford Systems  January 2011 - July 2011
(W)right On Communications, Inc.   August 2010 - December 2010
Aztec Recreation Center  April 2009 - December 2010

Skills
Email Marketing, Adobe Creative Suite, Press Releases, Public Relations, Online Marketing, Social Media, Google Analytics, Writing, Social Networking, Facebook, Marketing Strategy, Blogging, Public Speaking, Social Media Marketing, Analytics, Web Analytics, Corporate Communications, Marketing Communications, Promotions, Salesforce.com, Copywriting, SEO, Web Marketing, Content Management, Web Content Management, WordPress, Newsletters, Marketing, Online Advertising, Social Media Measurement, Advertising, Lead Generation, Media Relations, Integrated Marketing, Copy Editing, Digital Marketing, Google Adwords, Editorial, Content Development, SEO copywriting, Digital Media, HubSpot, Web Content, iReach, Hootsuite, B2B Marketing, Digital Strategy, Creative Writing, Content Strategy, Strategic Communications

Education
University of California, Irvine - The Paul Merage School of Business   2014 — 2016
Master of Business Administration (MBA), Marketing

San Diego State University-California State University   2006 — 2010
BA, Journalism and Media Studies - Emphasis in Public Relations; Minor in Management

Experience
Technology Services Industry Association (TSIA)   October 2012 - Present
Servergy   April 2010 - July 2012
Builders Connection   January 2002 - September 2009

Skills
Marketing Communications, Operations Management, Sales Management, Sales, Building Relationships, Training, Market Analysis, Social Media Marketing, SEM, Business Development, Team Building, Marketing Strategy, Salesforce.com, Key Account Management, Entrepreneurship, Cross-functional Team..., Solution Selling, Project Management, Trade Shows, Email Marketing, Account Management, Start-ups, Public Relations, Microsoft Office, Channel Partners, Negotiation, Go-to-market Strategy, Direct Sales, Sales Operations, Customer Service, Customer Satisfaction, Business Strategy, Contract Negotiation, Marketing, Lead Generation, Process Improvement, Product Management, SaaS, Budgets, Sales Presentations, Product Development, Manufacturing, Forecasting, New Business Development, Strategic Planning, Product Marketing, Business Alliances, Event Planning, Leadership, Strategic Partnerships

Education
Lake Superior College
Economics

Experience
Technology Services Industry Association (TSIA)   November 2009 - Present
Technology Services Industry Association (TSIA)   November 2009 - January 2013
Technology Services Industry Association (TSIA)   June 2009 - October 2009
Scripps Health Foundation  July 2009 - September 2009
Travel Dynamics Group   April 2009 - July 2009
Transerve   November 2005 - November 2008
Daylight Transport  July 2004 - October 2005
Transgroup Worldwide Logistics  August 2000 - July 2004

Skills
Contract Negotiation, Management, Project Planning, Account Management, Budgets, Fundraising, Territory Development, Territory Management, Staff Supervision, Event Planning, Conference Production, Salesforce.com, Leadership, Business Development, Marketing, Sales Operations, Solution Selling, Sales, Event Management, Process Improvement, Entrepreneurship, Meeting Planning, Strategy, Program Management

Education
San Diego State University-California State University
Bachelor of Science, Hospitality Administration/Management

San Diego State University-California State University   2009 — 2010
Business Certificate, Meeting & Event Planning

San Diego State University-California State University   2010 — 2012
Certificate in Marketing & Media, Marketing

Experience
Cisco  October 2014 - Present
Auburn University College of Business  January 2010 - Present
Cisco Systems  March 2013 - October 2014
Technology Services Industry Association (TSIA)   March 2013 - May 2014
Cisco Systems  October 2000 - March 2013
Clear Channel Entertainment  January 1997 - October 2000
IEG Networks   1995 - 1997

Skills
IP Networking, Product Management, Product Marketing, Network Engineering, Managed Services, Cloud Services, Telepresence, IT Outsourcing, Analytics, Global Business..., Network Operations, Cisco, Strategic Partnerships

Education
Auburn University   2004 — 2006
MBA, Business Administration and Management, General

Experience
Technology Services Industry Association (TSIA)   January 2015 - Present
Contract / Freelance Graphic Design   August 2011 - Present
Wealth Management Marketing   December 2012 - September 2014
Aquent  October 2011 - January 2012
MindTouch, Inc.   April 2008 - July 2011
IV Graphic Design   November 2007 - April 2008
Utley Brothers, Inc.   March 2007 - September 2007
Trent Design  October 2005 - November 2006

Skills
Graphic Design, Creative Direction, Web Development, Layout, Logo Design, HTML, InDesign, CSS, Illustrator, Typography, Dreamweaver, Brochures, Business Cards, Pre-press, Adobe Creative Suite, Web Design, Digital Marketing, Catalogs, Newsletters, WordPress, Email Marketing

Education
Savannah College of Art and Design   2001 — 2005
Bachelor of Fine Art Degree, Graphic Design

Experience
Technology Services Industry Association (TSIA)   2014 - Present

Skills
Cloud Applications, Social Enterprise, Marketing Analytics, Business Intelligence, Big Data, Data Mining, Business Process..., Technology Integration, Data Integration, Performance Management, Mobile Technology, SaaS, Cloud Computing, Leadership, Business Strategy, Business Transformation, Professional Services, Change Management, Leading Change, Customer Insight, Customer Success, Customer Experience, IT Management, IT Strategy, IT Transformation, IT Operations, Start-ups, Pre-sales, Analytics, Solution Selling, Enterprise Software, Business Alliances, Account Management, Strategy, Mobile Devices, Program Management, Strategic Partnerships, Product Management, Sales Enablement, Go-to-market Strategy, CRM, Business Process, Management Consulting

Education
University of California, Berkeley
Ph.D.

University of Michigan
M.S.E.

University of Michigan
B.S.E.

Experience
Technology Services Industry Association (TSIA)   June 2013 - Present
Independent Contractor  January 2011 - June 2013
Grove City College  August 2007 - June 2013
geoVue  January 2005 - September 2005

Skills
Statistics, Econometrics, Predictive Modeling, Predictive Analytics, Data Analysis, Higher Education, SPSS

Education
Brandeis International Business School   2002 — 2007
Ph.D.

Saint Vincent College

Experience
Pure Storage  November 2014 - Present
Cornerstone Technologies  January 2013 - Present
Sage Bears   2011 - December 2014
Sailthru  May 2013 - November 2014
Riverbed  June 2007 - April 2013
Technology Services Industry Association (TSIA)   September 2012 - February 2013
Riverbed Technology, Inc.   June 2007 - December 2009
Symantec Corp (formerly VERITAS software)   July 2004 - May 2007
VERITAS Software  April 2001 - June 2004
Computer Sciences Corporation  1997 - 2001

Skills
Cloud Computing, SaaS, Enterprise Software, Professional Services, Storage, Virtualization, Solution Selling, Sales Enablement, Channel, Data Center, Salesforce.com, Go-to-market Strategy, Professional Services..., Business Alliances, Cross-functional Team..., Managed Services, PaaS, Channel Partners, Leadership, Product Management, Pre-sales, Partner Management, Sales Management, Riverbed, Program Management, Demand Generation, Storage Area Networks, Unified Communications, Strategic Partnerships, Sales Process, Product Marketing, Lead Generation, Storage Virtualization, Account Management, Network Architecture, IT Strategy, Management, Sales, Leadership Development, Fitness, Big Data, Security, Software Industry, Educational Leadership, SAN, International Sales, Executive Management, Educational Technology, Consulting, Disaster Recovery

Education
Georgetown University
Bachelor of Arts (B.A.), Spanish, Govenment, Business

Chaminade High School

Experience
Technology Services Industry Association (TSIA)   October 2009 - Present
The Ohio State University  2004 - Present
SGI  1992 - Present
TPSA   September 2005 - October 2009

Skills
Cloud Computing, Cross-functional Team..., Program Management, Enterprise Software, Professional Services, SaaS, Analysis, Product Management, IT Strategy, CRM, Business Development, Analytics, ITIL, Start-ups, Leadership, Management, Strategy, Outsourcing, Go-to-market Strategy, Business Intelligence, Consulting, Strategic Partnerships, Business Alliances

Education
The Ohio State University   1990 — 1992
MBA

The Ohio State University Fisher College of Business   1990 — 1992
MBA

Experience
American Red Cross  May 2015 - Present
Technology Services Industry Association (TSIA)   April 2014 - April 2015
Oracle (MICROS)   January 2014 - April 2015
AT&T  April 2006 - January 2014
ISG International   April 2005 - March 2006
Trader's Library  May 2002 - March 2005
MindBranch   December 1999 - April 2002
Primedia● Conducted  response  and  profitability  analysis  and  managed  the  list  rental  progra   June 1999 - December 1999

Skills
E-commerce, Product Management, SaaS, Strategic Partnerships, Product Marketing, Cloud Computing, Account Management, Lead Generation, User Experience, Salesforce.com, SEO, Managed Services, Online Marketing, CRM, Competitive Analysis, Customer Experience, Strategy, Enterprise Software, Marketing, Product Development, Project Management, Telecommunications, PPC, Analytics, Mobile Devices, Data Center, Go-to-market Strategy, Solution Selling, Vendor Management, Leadership, Wireless, New Business Development, Professional Services, Start-ups, Marketing Management

Education
University of Massachusetts at Amherst - Isenberg School of Management   1995 — 1999
Bachelor of Business Administration (B.B.A.), Marketing

Experience
Hilton Worldwide  March 2015 - Present
Custom Hotel  July 2014 - March 2015
Desert Princess Palm Springs Golf Resort   January 2014 - July 2014
PETCO Animal Supplies, Inc.   May 2013 - October 2013
Technology Services Industry Association (TSIA)   June 2012 - November 2012
W Hotels  May 2010 - June 2012
Westin Tampa Bay   January 2008 - May 2010

Skills
Customer Service, Front Office, Property Management..., Hospitality, Hospitality Industry, Hospitality Management, Public Relations, Hotels, Revenue Analysis, Event Planning, Microsoft Office, Food & Beverage, Conference Coordination, Staff Supervision, Inventory Control, Conference Production, Hotel Management, Management, Event Management, Meeting Planning, Catering, Budgets, Pre-opening

Education
San Diego State University-California State University   2012 — 2012
Event Planning

Le Cordon Bleu   2003 — 2004
Associate's degree, Hospitality management

Experience
Technology Services Industry Association (TSIA)   October 2014 - Present
Baggage Claimers San Diego   October 2013 - October 2014
Technology Services Industry Association (TSIA)   June 2013 - November 2013
San Diego IndieFest  August 2013 - August 2013
Nerium International  July 2012 - April 2013
Vehicle Location Services   December 2009 - November 2012
San Diego LGBT Community Center  March 2011 - May 2011
San Diego IndieFest  January 2011 - March 2011
OnTrac  2003 - 2009

Skills
Customer Service, Microsoft Excel, Microsoft Office, PowerPoint, Microsoft Word, Outlook, Teamwork, Time Management, Leadership, Event Management, Temporary Staffing, Events Coordination, Conference Registration, Public Speaking, Salesforce.com, Cross-functional Team..., Management, Project Management

Education
San Diego Mesa College   2010 — 2013
AA Event Management, Hospitality Event Management