Experience
AlixPartners  July 2014 - Present
Affinia  May 2012 - June 2014
Ernst & Young  September 2010 - May 2012
TechTeam Global   August 2008 - January 2009

Skills
Accounting, SEC filings, Auditing, Financial Analysis, Internal Controls, Finance, Assurance, US GAAP, Sarbanes-Oxley Act, SEC Filings, Financial Reporting, Internal Audit, Microsoft Excel, Microsoft Word, GAAP, Financial Accounting

Education
University of Notre Dame   2010 — 2011
Master of Science (M.S.), Accountancy

Albion College   2006 — 2010
Bachelor of Arts (B.A.), Economics and Management

Experience
MSX International  February 2011 - Present
Sun Microsystems  June 2000 - January 2011
TechTeam Global   June 2000 - January 2011
MSX International  1995 - 2000

Skills
Servers, Solaris, Unix, Troubleshooting, Operating Systems, ITIL, Virtualization, Data Center, Storage, Integration, Enterprise Software, Cloud Computing, Security, Enterprise Architecture, SAN, Six Sigma, Disaster Recovery, Software Development, IT Service Management, Linux, TCP/IP, Process Improvement, Visio, SQL, Customer Service, VMware, SaaS, Vendor Management, Hardware, Sun Cluster, Server Architecture, Server Administration, Business Continuity..., Great Personality, High Availability...

Education
Baker College of Flint   2011 — 2014
Bachelor's Degree, Information Technology and Security, 3.2

ITT Tech   1993 — 1994
Associate's Degree, Computer-aided Drafting and Design

Wayne State University
Manufacturing Engineering Technology

Experience
Working Solutions  August 2014 - Present
Working Solutions  October 2012 - August 2014
Working Solutions  January 2005 - October 2012
Working Solutions  August 2000 - January 2005
GE TechTeam   July 1997 - July 2000
TechTeam Global   September 1995 - July 1997

Skills
Call Center, Vendor Management, Program Management, Call Centers, Outsourcing, Leadership, Process Improvement, Telecommunications, Performance Management, Account Management, Quality Assurance, New Business Development, Management, Team Management, Professional Services, Customer Satisfaction, Business Analysis, Customer Experience, Project Planning, Business Development, Project Management, Workforce Management, Customer Service, Business Process..., Change Management, Contact Centers, Forecasting, BPO, Training, Team Building, Team Leadership, CRM, Recruiting, Operations Management, Salesforce.com, Coaching, Strategy, Customer Retention, Start-ups, IVR, Strategic Planning, Employee Training, Product Management, Human Resources

Education
Michigan State University
BA, Human Resources

Experience
Solutions Management Group   April 2013 - Present
Robert Half Technology  November 2012 - April 2013
Sayers  November 2011 - October 2012
Trinity Information Services  June 2011 - September 2011
ADM  June 2008 - September 2011
Sin City   March 2009 - June 2009
TechTeam Global   January 2008 - June 2008
TechTeam Global   May 2006 - December 2007
TechTeam Global   November 2005 - May 2006

Skills
Windows Server, XP, Windows XP, Windows 7, Troubleshooting, Windows Mobile, Servers, Computer Hardware, Help Desk Support, Linux, Active Directory, Microsoft Office 2007, Network Administration, Computer Repair, Hyper-V, Server Administration, Windows Server 2012, Windows 8, Windows 8.1, Microsoft Office..., SharePoint, Windows Server 2008, Windows Server 2003, Windows XP Professional, Android, Device Drivers, Server Architecture, Software, Software Documentation, Software Installation, Group Policy, DHCP, VPN, Google Apps, DNS Management, DNS, DNS Server

Education
Black Hawk College   2012 — 2013
Computer Systems Networking and Telecommunications

DeVry University of Addison   2004 — 2005
None, Networking and Telecommunication

Heartland Christian Academy   2001 — 2003

Experience
Thunder Bay Community Health Service   February 2014 - Present
Oak Grove Technologies  October 2012 - February 2014
Michigan Air National Guard  November 2003 - June 2013
Oak Grove Technologies  2012 - 2013
TechTeam Global   November 2003 - September 2012

Skills
ITIL, Microsoft SQL Server, PL/SQL, Windows Server, Oracle, IT Service Management, Active Directory, CompTIA Network+, CompTIA A+ Certification, Security+, Military, Security Clearance, Linux Firewalls, XP, Visio, System Administration, Windows 7, Help Desk Support, Networking, DHCP, Network Administration, Cisco Routers, VPN, DNS, Servers, Network Security, CompTIA Security+, Windows XP

Education
Community College of the Air Force   2003 — 2012
Associate of Arts and Sciences (AAS), Information Technology

Community College of the US Air Force

Experience
Planon  April 2013 - August 2014
MICROS Systems Inc  December 2008 - April 2013
TechTeam Global   January 2008 - November 2008
St. Jude Children's Research Hospital   May 2007 - January 2008

Skills
Software Implementation, Software Project..., Integration, Business Analysis, Project Management, SharePoint, Hands-on Training, POS, IT Management, Software Documentation, System Deployment, Training, Process Improvement, Management

Education
Thomas Edison State College   2011 — 2012
Bachelor of Arts (B.A.)

Baptist Memorial College of Health Sciences   2003 — 2006

Experience
Stefanini IT Solutions  December 2004 - Present
TechTeam Global   December 2004 - December 2005
EDS Group  May 2004 - September 2004
United States Postal Service  April 1986 - March 2004

Skills
LAN-WAN, DHCP, ITIL, Firewalls, VPN, RSA SecurID, Cisco Routers, Checkpoint Security, Operating Systems, Cisco Wireless, Routing Protocols, TCP/IP protocols, Network Monitoring Tools, Business Analysis, IT Service Management, Business Intelligence, CCNA, Catalyst Switches, Cisco ASA, Solarwinds, Remote Access, Network Security, Domain Management, BGP, Cisco IOS, Cisco Technologies, Cisco Certified, Call Centers, Windows 8, Network Infrastructure, Disaster Recovery, Networking, Outsourcing, Switches, Troubleshooting

Education
Focus: HOPE Education Programs   2003 — 2004
Information Technology

University of Toledo   1980 — 2004
Industrial Engineering

Cass Technical High School   1976 — 1979
Industrial Engineering

Experience
Oakland Schools  August 2012 - Present
HP Enterprise Services  January 2011 - August 2012
IT Consulting  February 2009 - July 2009
Analysts International  July 2008 - February 2009
VisionIT  April 2008 - June 2008
TechTeam Global   November 2006 - January 2008

Skills
Active Directory, Servers, Windows 7, Network Administration, Windows Server, DNS, Help Desk Support, Microsoft Exchange, Software Installation, Remote Desktop, Networking, Blackberry, Operating Systems, Google Apps, System Monitoring, VMware, Network Migration, Hardware Installation, System Administration, DHCP, Group Policy, Wireless Networking, System Deployment, System Migration, Windows XP Pro, Software Deployment, Sysprep, HP Server Hardware, Dell PowerEdge Servers, HP Proliant, ADFS 2.0, Print Servers

Education
Macomb Community College   2003 — 2008
Associates, Information Technology

Clarkston High School

Experience
Verizon Telematics, Inc.   September 2012 - Present
Fellowship of Christian Athletes  May 2011 - October 2012
Assurant Solutions  January 2008 - October 2010
Assurant Solutions  January 2004 - October 2010
GE-Zurich Warranty Management, Inc.   2001 - 2004
TechTeam Global   1991 - 1999

Skills
International Operations, Financial Management, Vendor Relations, Planning, Consolidation, Call Center, Coaching, Vendor Management, Customer Relations, Quality Assurance, Employee Relations, Strategic Planning, Budgeting, Operations Management, Process Improvement, Customer Service, Account Management, Sales Management, Excel, Word, Team Building, Cross-functional Team..., Microsoft Office, PowerPoint, Mentoring, Change Management, Program Management, Contract Negotiation, Financial Analysis, Business Planning, Problem Solving, Insurance, New Business Development, Contract Management, Business Strategy, Negotiation, Forecasting, Contract Negotiations, Analysis, Cost Reduction, Management Consulting, Business Process..., Project Planning, Microsoft Excel, Mergers & Acquisitions, Call Centers, Microsoft Word, Leadership, Business Process, Customer Experience

Education
Macomb Community College
Associate, General Studies, Business Management

Experience
Macomb Community College  August 2010 - Present
Garden of Love @ Of The Light Media   January 2009 - Present
LBS Consulting Services   August 2008 - Present
Delta Career Education Corporation  July 2011 - April 2012
Great Lakes Medical Supply  November 2006 - January 2009
TechTeam Global   July 2006 - November 2006
Americorps Capcorps   June 2005 - January 2006
Siemens  February 1998 - January 2003
SequoiaNET.com, Sequoia Diversified Products   June 1999 - September 2000

Skills
Implementation Manager, Technology..., Instructor-led Training, Community Relations, Consultancy, HIPAA, Community Development, Healthcare Information..., Healthcare, EHR, Interviews, Data Analysis, Process Improvement, Software Documentation, Leadership, Project Planning, Consulting, Program Management, Training, Information Technology, Visio

Education
Northern Michigan University   2015 — 2016
Master’s Degree, Public Administration

International Academy of Sound Healing   2013 — 2014
Certificate, Meditative Sound Healing

White Lotus Yoga   2012 — 2013
Certificate, Yoga Instruction & Reiki Attunements, Foods, Nutrition, and Wellness Studies, General

Macomb Community College   2011 — 2012
Certificate, Implementation Manager for Electronic Health Records, Health Information Technology

Oakland University   1999 — 2004
Bachelor of Arts, English / Management Information Systems

Experience
Westin Convention Center Pittsburgh Hotel   November 2011 - Present
Omni Hotels  July 2006 - November 2011
TechTeam Global   August 2005 - June 2006
Starwood Hotels & Resorts Worldwide, Inc.   April 2003 - August 2005

Education
California University of Pennsylvania   1994 — 1997
Education, Hospitality

Experience
IBM  October 2006 - Present
Apogen   June 2005 - September 2006
Sytel Inc  March 2003 - June 2005
TechTeam Global   2003 - 2005
Intelsat  May 2001 - November 2002
ephones   August 1998 - February 2001
ASTJIC (Australian Army)   1993 - 1995

Skills
Enterprise Architecture, PMP, Program Management, Integration, Requirements Analysis, SDLC, IT Strategy, ITIL, Software Project..., Business Analysis, Cloud Computing, Identity Management, Business Intelligence, Systems Engineering, PMO, Visio, MS Project, Active Directory, Change Management, IT Service Management, Agile Methodologies, Process Improvement, Strategy, Software Documentation, Management, Wireless, Vendor Management, Solution Architecture, IT Management, Enterprise Software, Disaster Recovery, Software Development, Security, Computer Network...

Education
Western Sydney University   1990 — 1992
MA, Business Computing

Southwestern Oklahoma State University   1983 — 1985
BA, Political Science

New Mexico Military Institute   1981 — 1983
AA, Statistics

Experience
VisionPRO Team  October 2014 - Present
Stefanini US  April 2012 - October 2014
TechTeam Global   May 2011 - April 2012
TechTeam Global   January 2008 - May 2011
Support Tech   October 1998 - January 2008

Skills
Trend Analysis, Customer Service, Sourcing, Process Improvement, Training, Human Resources, Analysis, Call Center, Organization &..., Coaching, Corporate Recruiting, Administrative Processes, Technical Support, Recruiting

Education
Kaplan University
Business Management concentration in Human Resource

Experience
Owens Realty Services  May 2015 - Present
Aimbridge Hospitality  January 2012 - April 2015
Marriott Vacations Worldwide  April 2007 - April 2009
Clarion Universal   March 2006 - April 2007
TechTeam Global   August 2005 - March 2006
Howard Johnson Plaza and Suites   June 2001 - August 2005

Skills
Front Office, Hotels, Accounts Payable, Accounting, Hospitality Management, Hospitality Industry, Hotel Management, Hospitality, Bank Reconciliation, Invoicing, Resorts, Tourism, Financial Statements, Property Management..., Micros, Hotel Booking, Payroll, Hiring, PowerPoint, Microsoft Office, Process Scheduler, Customer Service

Education
Keiser University-Ft Lauderdale   2010 — 2011
Associate of Science (A.S.), Medical/Health Management and Clinical Assistant/Specialist

Valencia Community College   2001 — 2004
Associate of Arts and Sciences (A.A.S.), Hospitality Administration/Management

Experience
Modis  August 2014 - Present
InnoSource  September 2013 - February 2014
Alorica  July 2013 - August 2013
Pinnacle Airlines Corp.  July 2012 - May 2013
Pinnacle Airlines Corp.  October 2011 - July 2012
Boys & Girls Clubs of Southeastern Michigan  June 2006 - October 2011
TechTeam Global   May 2008 - November 2008

Skills
Technical Support, Troubleshooting, Software Installation, Hardware, Computer Hardware, Computer Repair, Active Directory, Software Documentation, Laptops, Access, Windows, Data Entry, Customer Service, Proficient Typing Skills, Windows 7, Call Centers, Adobe Creative Suite, Application Support, Peripherals, Microsoft Office, Desktop Application..., Time Management, Web Design, Web Development, Networking, Command Prompt, Linux, DOS, Shipping, Forklift Operator, Password Resets, Ramco, AS400 system, XP, Printers, Windows XP Pro, Help Desk Support, Databases, Maintenance & Repair, Remote Desktop, System Administration, Windows Vista, Blackberry, Antivirus, Wireless Networking, Android, BMC Remedy, VPN, Mobile Devices, CompTIA Network+...

Education
New Horizons Computer Learning Centers   2014 — 2014
Security IT Associate, Information Technology, Completed

University of Phoenix   2010 — 2011
Associate's degree, Information Technology

Henry Ford Community College   2006 — 2010

Experience
Ford Motor Company  January 2011 - Present
Ford Motor Credit Company  December 2003 - December 2010
Ajilon Consulting  August 2000 - December 2003
TechTeam Global   November 1998 - August 2000

Skills
Networking, Cisco IOS, Cisco Technologies, Disaster Recovery, Network Security, Data Center, Servers, WAN, Switches, Network Administration, Network Engineering, Firewalls, VMware, CCNP, TCP/IP, Routing, Troubleshooting, DNS, VPN, Active Directory

Education
Baker College   2011 — 2012
Bachelor's degree, IT & Security

Davenport University   2010 — 2011
B.S., Network Security

Henry Ford Community College   2000 — 2007
Associate's degree, Network Administration

University of Michigan-Dearborn   1997 — 1999
Computer and Information Science

Experience
TechTeam Global   January 1998 - April 2007
Milestone Comics   January 1996 - 1998
Marvel Entertainment  1973 - 1990
DC Comics  1973 - 1990

Skills
Illustration, Art, Advertising, Storyboarding, Illustrator, Storytelling, Magazines, Digital Illustration, Layout, Visio, Troubleshooting, Software Installation, Technical Support, Servers, Art Direction, Publishing, VMware, Printers, Windows 7, Microsoft Office, Microsoft Excel, Hardware, Graphics, CSS, Photoshop, Windows Server, Active Directory, Dell Computers, Web Development, Flash, Mac, Creative Writing, IP, Windows XP, IT Management, Web Design, Networking, DHCP, Dreamweaver, XP, Operating Systems, Computer Hardware, Laptops, Help Desk Support, Windows, Management, Graphic Design, Film, Adobe Creative Suite, Video

Education
Henry Ford Community College   2009 — 2009
Computer Science

Ferris State University   1967 — 1969
Associates Degree, Commercial Art

Experience
East Island Properties   January 2002 - Present
TechTeam Global   April 2005 - July 2007

Education
Eastern Florida State College   1985 — 1986
None, Business

Lindenwood University   1980 — 1981
None, Business Management

Experience
SevenPoints   2013 - Present
New World Systems  August 2010 - March 2013
Trubiquity  2004 - 2009
TechTeam Global   2000 - 2004
Electronic Data Systems (EDS)   1993 - 2000

Skills
CRM, SaaS, Key Account Management, Integration, Leadership, Management, Operations Management, Human Resources, Executive Management, Selling, Budgets, Marketing, Salesforce.com, Business Development, Team Building, Start-ups, Solution Selling, Outsourcing, Change Management, Analysis, Program Management, Lead Generation, Process Improvement, Product Development, Product Management, Cross-functional Team..., Account Management, Team Leadership, Strategy, Sales Process, Strategic Planning, Business Analysis, Cloud Computing, Enterprise Software, Customer Service, Performance Management, Project Management, Service Delivery, Business Intelligence, Customer Satisfaction, Vendor Management, Business Process..., Professional Services, Sales, Strategic Partnerships, IT Strategy, ERP, Call Centers

Education
Michigan State University   1990 — 1993

Experience
Hewlett Packard Enterprise Services  August 2010 - Present
TechTeam Global   October 1999 - March 2010
Electronic Data Systems  1992 - October 1999
MicroAge  1989 - 1992

Skills
Project Management, CSS, ITIL, ITIL Certified, Management, JavaScript, HTML, Networking, Troubleshooting, Windows, Cloud Computing, Visio, Technical Support, Service Delivery, Program Management, Outsourcing, Business Continuity, SharePoint, Team Leadership, Community Service, IT Service Management, System Administration, Software Documentation, Software Project..., IT Operations

Education
Baker College Center for Graduate Studies   2005 — 2011
Bachelors, Computer Information Systems

Experience
Volkswagen of America, Inc  October 2012 - Present
WGV Consulting   August 2011 - September 2012
United Shore Financial Services  January 2010 - March 2012
Comerica Bank  June 1999 - December 2009
CDI IT Solutions  February 1999 - June 1999
Detroit Medical Center  July 1997 - February 1999
TAD Technical  July 1996 - July 1997
TechTeam Global   September 1995 - July 1996
KLBD Trucking, Inc   June 1993 - September 1995

Skills
Organizational..., Technical Leadership, Technical Project..., Information Security..., Contract Negotiation, Contract Management, Technology Evaluation, Strategic Technology..., Technical Staff..., Executive Management, Project Portfolio..., Program Management, VoIP, Call Center, Infrastructure Planning, Data Center Architecture, Supervisory Experience, Change Management, Salesforce.com, Thought Leadership, Strategic Leadership, Small Business, Fortune 500, Social Media, Cost Center Accounting, Budget Management, Professional Networking, Troubleshooting, Microsoft Technologies, Cisco, VMware, IT Infrastructure..., Management, Cross-functional Team..., Situational Leadership, Novell, Sarbanes-Oxley Act, Computer Hardware, Network Administration, Computer Security, Computer Forensics, Computer Repair, Cabling, Technology Integration, Consulting, Business, CIOs, IT Service Management, IT Operations, IT Solutions

Education
Baker College of Flint   2012 — 2016
Bachelor of Information Technology and Security, Information Technology

Macomb Community College   1993 — 1995
General Studies

Experience
Wolverine Technical Staffing  March 2012 - October 2013
HP Enterprise Services  June 2011 - January 2012
TEK Systems  2010 - 2011
TechTeam Global   September 2006 - December 2008
TechTeam Global   January 2006 - September 2006
TechTeam Global   January 2003 - 2005

Skills
Agile Project Management, Pivotal Tracker, Microsoft Project, Excel, Microsoft Office, SharePoint, Laptops, Software Installation, HP, Desktop Systems, Project Management, MS Project, Lean Thinking, Program Management, Microsoft Excel, Agile Methodologies, Process Improvement, Troubleshooting, Six Sigma, Leadership, PMP, System Deployment, ITIL, Software Project..., Requirements Analysis, Integration, Servers, Requirements Gathering, Team Leadership, Data Center, System Administration, DNS, Hardware, IT Management, Resource Management, Visio, Networking, Windows Server, Databases, Management, Project Planning, Business Analysis, IT Service Management, Vendor Management, Software Documentation, XP, IT Strategy, Information Technology

Education
Henry Ford Community College   2001 — 2005
Associates, Science

Experience
Urban Sports Unlimited Holdings LLC   March 2015 - Present
Maverick Direct, Inc / Contitech   November 2014 - June 2015
Democratic Club of Bedford Heights   2010 - 2015
Johnson & Johnson  January 2014 - September 2014
CompuCom  April 2012 - January 2014
City of Bedford Heights  November 2011 - November 2013
City of Bedford Heights  October 2010 - September 2012
TechTeam Global   January 2012 - March 2012
Peak Systems, Inc.   November 2011 - November 2011
Philips Electronics  October 2011 - October 2011

Skills
Desktop Support, Desktop Administration, Team Leadership, Politics, Democracy, Local Politics, Windows, Technical Support, Team Building, Local Government, XP, Troubleshooting, Windows 7, Networking, SharePoint, Hardware, Help Desk Support, Software Installation, Operating Systems, Training, Information Technology, System Deployment, Switches, Disaster Recovery, Project Management, Management, Leadership, System Administration, Telecommunications, Databases, Software Documentation, IT Management, Project Coordination, SCCM, Active Directory, CompTIA A+ Certification, Firewalls, SQL, Microsoft Office, Microsoft Excel, MySQL, Customer Service, Lotus Notes, City Government, Bloomberg Software, FactSet, Charles River IMS, phpMyAdmin, Windows XP

Education
Cuyahoga Community College   2013 — 2017
Public Administration Cert

Cleveland State University   2013 — 2019

New Horizons Computer Learning Centers   1997 — 1998
Certificate

US Army Signal School   1994 — 1995
Certification

Bedford High School   1990 — 1994
Diploma

Experience
TechTeam Global   October 1999 - Present
Stefanini  1999 - 2013
GM Truck and Bus   April 1996 - June 1999
First of America Bank  March 1989 - April 1996

Skills
Unix, Active Directory, Data Recovery, Servers, HP, DNS, VMware, Virtualization, Technical Support, Software Installation, ITIL, System Administration, Hardware, IT Service Management

Education
Kalamazoo Valley Community College   1997 — 1998

Harry S. Truman   1974 — 1976
High School Diploma, Excelled in English and Science Studies

Experience
DENSO  January 2010 - Present
RedLevel Networks   June 2008 - January 2009
Lear Corporation  March 2008 - June 2008
TechTeam Global   February 2004 - February 2008
Unisys  August 2001 - December 2003
Equifax  March 2000 - August 2001
R L Polk  January 2000 - March 2000
Acxiom  August 1999 - January 2000
Scott Shuptrine Furniture Corporate Office   August 1998 - August 1999

Skills
Hardware, Windows Server, Netbackup, Operating Systems, Servers, Active Directory, System Administration, SQL, Storage, Disaster Recovery, Integration, Troubleshooting, Security, Networking, Microsoft Exchange, Backup Exec, Windows, Computer Hardware, Network Administration, Virtualization, VPN, XP, Team Leadership, System Deployment, Technical Support

Education
Henry Ford Community College   1995 — 1998
AAS, Computer Science

Experience
US Army  2009 - Present
Jacobs  March 2009 - December 2009
Kelly Services  January 2009 - March 2009
Chrysler  2007 - November 2008
Chrysler  2003 - 2007
TechTeam Global   2000 - 2003
National TechTeam  1994 - 2003
TechTeam Global   1997 - 2000

Skills
Six Sigma, Process Improvement, Black Belt, Root Cause Analysis, Continuous Improvement, Leadership, Project Management, Management, Manufacturing, Cross-functional Team..., Program Management, Training, FMEA, Team Facilitation, Project Planning, Engineering, Business Process, Lean Manufacturing, Procurement, Logistics, Cross-functional Team..., Value Stream Mapping, Strategic Planning, Process Engineering, Quality Management, DMAIC, Operations Management, Quality Assurance, Kaizen, Strategy, Business Process..., 5S, Engineering Management, Operational Excellence, Supply Chain Management, Green Belt, SPC, ISO, Kanban, Automotive, Quality System, Design of Experiments, Minitab, Supply Chain, Manufacturing Operations, Industrial Engineering, Systems Engineering

Education
Eastern Michigan University   1990 — 1991
Continuing Teaching Certificate, Business Education

Northern Michigan University   1984 — 1988
BS in Education, Elementary Education & Math

Experience
VBrick Systems  March 2007 - Present
VBrick Systems, Inc.   March 2007 - Present
TechTeam Global   April 2004 - July 2006
TechTeam Global   June 2001 - April 2004
TechTeam Global   April 1998 - June 2001
Kinko's  February 1996 - April 1998

Skills
Integration, Servers, Software Documentation, Networking, ITIL, Computer Hardware, Streaming Media, Network Engineering, IP, VoIP, Server Administration, Troubleshooting, Hardware, System Deployment, TCP/IP, Management, Service Desk, Unified Communications, Active Directory, Network Design, Windows Server, Video Conferencing, Microsoft Exchange, IPTV, Live Video Streaming, VPN, LAN-WAN, IP Multicast, Windows, VMware, Software Deployment, Microsoft SQL Server, Consulting, Server Architecture, Firewalls, Digital Signage, Routing, Cisco Technologies, DNS, Windows 2000, Network Hardware, SaaS, Cloud Computing, IT Management, Process Improvement, Project Management, Program Management, Enterprise Architecture, Network Security, Social Media

Education
Collins College   1994 — 1995
Associates, Graphic Design

Edsel Ford   1989 — 1992
Diploma, Computer Science

Experience
Ford Motor Company  July 2007 - Present
DJ Andrew Gertz   March 2013 - Present
TechTeam Global   March 2003 - July 2007
GreenLeaf Auto Recyclers  March 2000 - March 2003
National TechTeam  August 1997 - March 2000

Skills
Servers, Windows Server, Windows Server 2003, Windows Server 2008, Windows Server 2012, Server Architecture, HP Server Hardware, IBM Servers, Database Servers, Database Design, Web Servers, Web Design, Server Administration, Server Management, .NET, Shell Scripting, Scripting, Application Design, Project Planning, Network Hardware, Storage Area Networks, Linux server..., Unix Administration, Network Security, Infrastructure Planning, Application..., Server Virtualisation, Unix, SAN, Networking, Active Directory, ESXi, 2008 R2, Group Policy, VMware ESX, vSphere, Virtual Servers, P2V, Microsoft DNS, VMware Infrastructure, Storage, Operating Systems, DNS, System Deployment, Software Design, Infrastructure, Integration, Microsoft Technologies, Technical Support, Powershell

Education
Henry Ford Community College   2000 — 2004
Associates, Computer Information Systems

Schoolcraft College   1994 — 1995
Culinary Arts

North Farmington High School

Experience
Ford Motor Company  February 2015 - Present
CHE Trinity Health  November 2013 - May 2014
North American Bancard  August 2010 - September 2013
ITT Technical Institute  2012 - 2012
Dennis, Duncan & Covington   June 2006 - July 2010
TechTeam - Global  October 2007 - December 2009

Skills
Computer Hardware, Microsoft Office, Active Directory, Windows, Customer Service, HTML, Windows 7, Networking, Customer Satisfaction, Training, XP, Technical Support, Team Leadership, Call Center, Java, Troubleshooting, Software Installation, Microsoft Word, Lotus Notes, Call Centers, VPN, Laptops, Hardware, Help Desk Support, Process Improvement, Leadership, System Administration, Visio, SharePoint, Windows XP, Access, Software Documentation

Education
ITT Technical Institute-Troy   2012 — 2015
In Process, IT/Network Administration/Project Manager

Focus HOPE - Center for Advanced Technology   2001 — 2004
Certification, CompTIA (Core), CISCO Networking Academy, Microsoft Desktop Support, CompTIA (Core, Software)

Experience
Five Brothers Default Management Solutions  July 2013 - April 2014
TechTeam Global   April 2006 - August 2009
Jesse Computer Sales and Repair   April 2004 - December 2006
Comcast Cable  July 2005 - March 2006
Little Caesars Pizza  August 1998 - December 2002

Skills
Microsoft Office, Customer Service, Management, Research, Sales, Leadership, Time Management, Microsoft Word, Training, Team Building, Technical Support, Microsoft Excel, PowerPoint, Call Centers, Photoshop, Network Administration, Mentoring, Social Justice, Crisis Intervention, Critical Thinking, Leadership Development, Tax Preparation, Windows 7, Windows Vista, Windows 8, Internet Explorer, Creative Writing, Resume Writing, Conflict Resolution

Education
Marygrove College   2013 — 2015
Masters Degree, Social Justice

Marygrove College   2011 — 2013
Bachelors Degree, Political Science and Government, English

Experience
General Motors  June 2014 - Present
General Motors  June 2012 - Present
Team Industrial Services  May 2011 - June 2012
Great Oaks Academy   June 2010 - May 2011
Chrysler  January 2007 - November 2008
Chrysler  October 2004 - January 2007
TechTeam Global   1993 - 2004
Martyrs of Uganda Catholic Academy   January 1993 - June 1993

Skills
Environmental, Permitting, ISO, ISO 14001, Supplier Management, Environmental Impact..., Environmental Compliance, Environmental Consulting, Air Quality, Manufacturing, Continuous Improvement, Six Sigma, Supply Management, Environmental Awareness, Kaizen, Quality Management, Process Improvement, Management, Automotive, Root Cause Analysis, Materials, Project Management, Kanban, Training, Value Stream Mapping, Manufacturing..., Testing, SPC, FMEA, Lean Manufacturing, APQP, PPAP, Quality System, Toyota Production System, Process Engineering, 5S, DMAIC, Industrial Engineering, Supplier Quality, Manufacturing..., Engineering, Design of Experiments, JIT, Engineering Management, Automation

Education
Central Michigan University   2009 — 2011
Masters, Educational Technology

Eastern Michigan University   1992 — 1993
Teaching: Elementary Certification

University of Michigan   1986 — 1990
B.A., Psychology

Experience
Oracle  October 2014 - Present
Micros Systems  January 2009 - September 2014
Micros Systems, Inc  November 2007 - December 2008
TechTeam Global   May 2004 - November 2007
Radisson of the Black Hills   February 2004 - April 2004
Rushmore Plaza Holiday Inn   March 2002 - December 2003
Cedar Point Resorts   May 2001 - October 2001
Cedar Point Resorts   May 2000 - August 2000
Cedar Point Resorts   May 1999 - August 1999

Skills
Property Management..., Hotels, Opera, Troubleshooting, Training, Software Installation, Software Implementation, System Administration, Testing, Hands-on Training, Management, Software Project..., Software Documentation, Hospitality, Micros, Integration, Project Management, OXI, Hospitality Management, Oracle, Technical Support, Hospitality Industry, SQL, System Deployment, Hotel Management, Team Leadership, Front Office, Databases, Team Building, Windows 7, Yield Management, Customer Service

Education
American Military University   2012 — 2014
Bachelor's degree

West Virginia University at Parkersburg   1997 — 2000
Associate's degree

Experience
Tata Consultancy Services  November 2010 - Present
PricewaterhouseCoopers  October 2009 - January 2011
PricewaterhouseCoopers  May 1998 - August 2010
Honigman, Miller, Schwartz & Cohn   September 1997 - April 1998
TechTeam Global   1996 - 1997
FirstChicago NBD (now JP Morgan Chase)   1995 - 1996
Ernst & Young  1989 - 1991

Skills
Disaster Recovery, Lotus Domino, System Administration, Software Documentation, Technical Writing

Education
Central Michigan University   2007 — 2010
Information Technology

Cass Tech High School   1987 — 1991
Diploma, Business Administration

Experience
Viavi Solutions  August 2015 - Present
JDSU  July 2011 - August 2015
ISYS Technologies  September 2005 - June 2011
TechTeam Global   October 2004 - August 2006

Skills
Switches, Cisco Technologies, Systems Engineering, VMware, Security, Routers, Windows Server, CCNA, Troubleshooting, CISSP, Linux, Firewalls, System Administration, Network Security, Routing, Active Directory, Integration, Software Installation, Windows, Juniper, Testing, Security+, Data Center, XP, Network Design, Hardware, Servers, DNS, Network Administration, VMware ESX, Operating Systems, Microsoft Exchange, DHCP, Storage, Citrix, Networking, SCCM, Enterprise Architecture, Windows XP, Juniper Technologies

Education
Western Governors University   2010 — 2012
BSIT, Information Technology and Network Design

Colorado Technical University   2009 — 2010
ASIT, Information Technology

Experience
Brightwing  April 2013 - Present
Brightwing  January 2008 - March 2013
Brightwing (formerly Resource)   September 2002 - January 2008
Comprehensive Systems  1999 - 2002
TechTeam Global   1998 - 1999

Skills
Personnel Recruiting, Sourcing, Reporting & Analysis, Strategic Planning, Recruiting, Personnel Selection, Staffing Services, Technical Recruiting, Internet Recruiting, Contract Recruitment, Negotiation, Vendor Management, Management, Applicant Tracking..., Talent Acquisition, Human Resources, Employee Relations, Business Intelligence, Temporary Placement, Strategy, Process Improvement, Leadership, Talent Management, SDLC, CRM, Onboarding, Consulting

Education
Lawrence Technological University   1998 — 2006
BS, Technical Communication

Albion College   1996 — 1998
Computer Science

Kimball

Experience
Matson Family   August 2008 - Present
Branch Line School Development Team   June 2012 - September 2013
New Morning School  August 2007 - June 2012
Analysts International  July 2003 - December 2006
TechTeam Global   May 1996 - June 2003

Skills
Program Management, Instructional Design, Technology Integration, Teaching, Classroom, Curriculum Design, Project Management, Customer Service, Microsoft Office, Educational Technology, Classroom Management, Elementary Education, Educational Leadership

Education
Eastern Michigan University   2012 — 2017
Master's degree, Curriculum and Instruction

University of Michigan-Dearborn   2002 — 2007
Certification, Elementary Education - Major: Math, Minor Science

University of Michigan-Dearborn   1995 — 1999
Bachelor of Arts (B.A.), Psychology

Experience
TechTeam Global   Room's CoordinatorInterstate Hotels & ResortsAugust 2004 - April 2005
The Kellogg Hotel and Conference Center  November 2000 - June 2004

Education
Michigan State University   2000 — 2004

Experience
Iron Tree Design   August 2008 - September 2011
TechTeam Global   1997 - 2008

Skills
Security, Help Desk Support, Virtualization, Printers, Windows, Cisco VPN, VPN, Microsoft Technologies, WAN, Network Security, Network Administration, Cisco Technologies, Data Center, Active Directory, Troubleshooting, Servers, Windows 7, DNS, Switches, XP, Backup Exec, Disaster Recovery, Windows Server, Microsoft Office, IT Infrastructure..., Remote Access, Remote Administration, Implementer, Technical Support

Education
Macomb Community College   2012 — 2012
Health Information Technology Certification, Implementation Specialist

Global Information Technology   2009 — 2011
Network Administrator III, Cisco, Networking, Microsoft Server Administration, Web Design

Oakland University   1986 — 1990

Experience
Blue Cross Blue Shield of Michigan  March 2013 - Present
Blue Cross Blue Shield  February 2012 - February 2013
Wayne State University  October 2009 - August 2011
TechTeam Global   November 2008 - July 2009
R L Polk  June 1985 - November 2007
R L Polk  June 1985 - November 2007
R L Polk  June 1985 - November 2007
R L Polk  June 1985 - 2007

Skills
Business Process..., Analysis, Intelligence, Business Intelligence, Business Analysis, IT Service Management, Data Warehousing, Business Process, Management, Cross-functional Team..., CRM, Requirements Gathering, ERP, Analytics, Requirements Analysis, Process Improvement, Disaster Recovery, SDLC, ITIL, Program Management, Competitive Analysis, Six Sigma, Testing, Data Analysis, SQL, Project Management, Databases, Team Building, Leadership, Training, Sales Operations, Vendor Management, Business Development, Project Planning

Education
University of Michigan
BA

Henry Ford Community College
AAS, Computer Information Systems

Experience
Henniges Automotive  February 2008 - Present
TechTeam Government Solutions  February 2005 - February 2008
Edcor  January 2004 - February 2005
RDH Health Services   January 2001 - July 2001
TechTeam Global   June 1995 - January 2001

Skills
Organizational..., Employee Relations, Talent Acquisition, Succession Planning, Leadership, Human Resources, Recruiting, Onboarding, Performance Management, Interviews, Employee Benefits, Deferred Compensation, Management, Personnel Management, Training, Strategic Human..., Automotive, HR Transformation, Program Management

Education
Walsh College of Accountancy and Business Administration   1996 — 2001
MBA

Michigan State University   1991 — 1995
Bachelor's, Psychology

HR Certification Institute
SPHR

Experience
Westborn Market  September 2014 - Present
Michigan CFO Associates   December 2012 - September 2014
NextEnergy Center  November 2011 - October 2012
Integrity Financial Consulting   July 2009 - October 2011
TechTeam Global   May 2005 - January 2009
Roush Enterprises  June 2004 - April 2005
Public Companies   September 2002 - May 2004
BullsEye Telecom  July 2000 - August 2002
R.L. Polk & Co.   August 1997 - June 2000
Northridge Church  December 1994 - August 1997

Skills
Strategic Planning, Divestitures, Forecasting, Financial Analysis, Financial Reporting, Microsoft Excel, Corporate Finance, Financial Modeling, Mergers, Internal Audit, Mergers & Acquisitions, Sarbanes-Oxley Act, Risk Management, SEC filings, Budgets, Business Planning, Analysis, Leadership, Finance, Executive Management, Managerial Finance, Accounting, Strategic Financial..., Cash Flow, Management, Process Improvement, Budgeting, Strategy, Internal Controls, Project Planning, Project Management, Business Process..., Financial Accounting, Business Strategy, Management Consulting, Due Diligence, Business Analysis, Change Management, Auditing, Team Building, General Ledger, Team Leadership, Cash Flow Forecasting, Variance Analysis, Consolidation, Financial Statements, Restructuring

Education
Wayne State University   1998 — 2003
MBA, Finance & Marketing

Eastern Michigan University   1987 — 1991
BBA, Accounting

Experience
Google, Inc  March 2006 - Present
TechTeam Global   February 2000 - March 2006

Skills
Performance Tuning, Database Administration

Education
Maharashtra Institute of Technology   1995 — 1997
MBA, Marketing

Experience
Fannie Mae  January 2006 - Present
TechTeam Global   April 2004 - January 2006
Ajilon Consulting  September 2003 - April 2004
Texas Dept of HHSC   December 2001 - October 2003
Ineto   June 2000 - September 2001
MCI  October 1997 - June 2000
Boeing  November 1995 - October 1997
Lockheed Martin  August 1989 - November 1995
Computer Sciences Corporation  June 1986 - August 1989

Skills
PMP, Testing, Business Analysis, SDLC, Project Management, Management, ITIL v3 Foundations..., Requirements Analysis, Vendor Management, Software Project..., Requirements Gathering, Quality Assurance

Education
University of Colorado at Boulder   1988 — 2000
ME, Engineering

Frostburg State University   1984 — 1986
BS, Physics

Experience
HCL Technologies  June 2013 - Present
Ford Motor Company  1999 - Present
TechTeam Global   September 2005 - May 2013
Techteam Global-Ford Motor Company   February 2002 - February 2005
National TechTeam  February 1999 - February 2002

Skills
Servers, Windows Server, Outsourcing, Hardware, ITIL, Troubleshooting, Team Leadership, Windows 7, Service Desk, XP, Customer Service, Active Directory, Technical Support, Computer Hardware, Help Desk Support, System Administration, Software Installation, IT Service Management, Laptops, Windows, BMC Remedy, System Deployment, DHCP, Incident Management, Disaster Recovery, Operating Systems, IT Management, Software Documentation, VPN, HP

Education
Henry Ford Community College   1986 — 1988
Associates Degree, Business Administration and Management, General

Detroit Cody High School   1981 — 1985

Experience
Valassis  April 2013 - Present
Madjack LLC   March 2013 - Present
Atwell, LLC  June 2009 - March 2013
Atwell Hicks  2006 - 2009
Recruiter Academy  January 1998 - June 2006
TechTeam Global   1995 - 1998

Skills
Sales, Recruitment/Retention, Information Technology, Telecommunications, Land Development, Finance, Contract Negotiation, Recruitment Training, Alternative Energy, Business Development, Recruiting, New Business Development, Strategy, Real Estate Development, Marketing, Talent Acquisition, Leadership, Contract Management, Project Management, Training, Management, Strategic Planning, Budgets, Human Resources, Temporary Placement, Start-ups, Consulting, Negotiation

Education
Ferris State University   1984 — 1988
BS, Marketing/Sales

Experience
WSO2  2010 - Present
Crystal Graphics   January 1996 - Present
Saama Technologies, Inc  April 2006 - January 2012
Rainmaker  January 1997 - November 2011
Stampede Technologies   April 2006 - October 2010
TechTeam Global   May 2006 - June 2009
SCO  June 1994 - August 1998
NCR  July 1972 - March 1994

Skills
Business Strategy, Start-ups, Strategy, Product Management, SaaS, Program Management, Business Development, Cloud Computing, Strategic Planning, Strategic Partnerships, New Business Development, Enterprise Software, Sales Management, Product Marketing, CRM, Entrepreneurship, Management Consulting, Executive Management, Mergers & Acquisitions, Leadership, Business Intelligence, Competitive Analysis, Outsourcing, Cross-functional Team..., Business Process..., Business Planning, Management, Change Management, Product Development, Vendor Management, P&L Management, Process Improvement, Mobile Devices

Education
Indiana University Bloomington   1970 — 1972
MBA, Finance

Indian Institute of Technology, Kharagpur   1964 — 1969
BE, Mechanical

Experience
Cisco Systems  February 2012 - Present
BGB Consulting Services, LLC   January 2010 - Present
Edusys Pvt. Ltd.   2009 - Present
Cisco Systems, Inc  June 2008 - February 2012
TechTeam Global   June 2005 - June 2008
TechTeam Global   May 2003 - June 2005

Skills
Training, PMP, ITIL, Six Sigma, MS Project

Education
Michigan State University   2013 — 2015
Master of Business Administration (M.B.A.)

National Institute of Technology
Diploma

Siena Heights College
Bachelor's of Applied Science

Experience
University of Michigan  September 2014 - Present
University of Michigan-Dearborn  December 2006 - September 2014
TechTeam Global   August 2003 - December 2006

Skills
Windows Server 2008, Windows Server 2003, Windows 7, Apple Macintosh, Mac OS X, Computer Security, SQL Server, SharePoint, Web Services, Windows XP Professional, Computer Hardware, XP, Windows Server, Microsoft SQL Server, Network Administration, IT Management, Windows XP, Windows, System Administration, Mac, Network Security, Active Directory, Technical Support, Troubleshooting, OS X, VMware, DHCP, Hardware, Help Desk Support, Servers, SQL, Integration, DNS, Virtualization, Software Documentation, TCP/IP, Operating Systems

Education
Michigan State University   1998 — 2002
BA, Telecommunications

Marist High School   1994 — 1998
General

Experience
Ciber  November 2013 - Present
CenturyLink  January 2013 - November 2013
Ciber  November 2011 - January 2013
TechTeam Global   May 1997 - January 2012

Skills
Technical Support, Active Directory, Troubleshooting, Windows Server, Windows 7, Windows XP, Servers, ITIL, System Administration, VPN, VMware, Computer Hardware, Hardware, Customer Service, IT Service Management, BMC Remedy, DHCP, Desktop Computers, Help Desk Support, Laptops, Software Installation, Alert Enterprise, CA Service Desk, Documentation, Team Management, Microsoft Exchange, Microsoft Office, Lync, Internet Explorer, Google Docs, Google Chrome, Remote Desktop, DFS, Group Policy, Windows 8, Software Documentation, Operating Systems, Process Improvement

Education
Henry Ford Community College   2008 — 2010
Associate's degree, Computer and Information Systems Security/Information Assurance, 4.0

Davenport University   1991 — 1996
Bachelor of Business Administration (BBA), CIS, 3.0

Experience
Resource Technologies  July 2008 - Present
TechTeam Global   August 1998 - June 2008
UPS  September 1994 - August 1998

Skills
SharePoint, Visio, Business Analysis, XP, System Administration, Process Improvement, SDLC, Vendor Management, ITIL

Education
Madonna University
Management Information Systems

Schoolcraft College
Associate degree, Computer Information Systems

Experience
TechTeam Global   October 1995 - November 2003
Fetz Engineering Co.   June 1989 - October 1995

Skills
Project Management, Microsoft Office

Education
Michigan State University   1984 — 1989
BS in Advertising, BA in Studio Art, Advertising, Marketing, Graphic Design, Studio Art with an emphasis in Painting and Drawing

Experience
ITT Technical Institute  January 2009 - April 2009
Resource Technologies  July 2008 - January 2009
Chrysler  1995 - 2009
TechTeam Global   March 1995 - June 2008
IBM  1989 - 1994

Skills
Active Directory, Software Installation, Laptops, Novell, Customer Relations, Windows, Visio, Troubleshooting, Microsoft Office, Computer Hardware, Desktop Support, Customer Service, XP, Word, Printers, Problem Solving, Technical Support

Education
Wayne State University   1989 — 1991
Masters

Alma College   1981 — 1985
Bachelors

Experience
Meridian Health Plan  August 2014 - Present
Meridian Health Plan  May 2012 - August 2014
Blue Cross Blue Shield of Michigan  May 2008 - May 2012
Blue Cross Blue Shield of Michigan  November 2000 - May 2008
TechTeam Global   April 1997 - November 2000

Skills
Healthcare Management, SDLC, Software Documentation, Visio, Active Directory, Data Center, Servers, Testing, Troubleshooting, VMware, Windows Server, Microsoft Exchange, Enterprise Architecture, Vendor Management

Education
Madonna University
BS, Computer Information Systems

Schoolcraft College
AAS, Computer Information Systems

Experience
CPAN  May 2006 - Present
Rocasa LLC   2004 - Present
Liquid Web  August 2013 - September 2015
Randstad Technologies US  June 2012 - July 2013
Audatex  October 2010 - April 2011
TechTeam Global   September 1996 - February 2010
General Motors MCD Headquarters   1995 - 1996
U.S. Navy   1973 - 1992

Skills
HTML, Linux, Perl, Bash, Unix, SQL, Problem Solving, Programming, Subversion, Git, CVS, C, Customer Service, Call Center, Desktop Support, IPv6, IPv4, SQL Server, DNS, DNS administration, Network Administration, Windows 7, Microsoft Office, SQLite, Packaging, Software Development, Software Installation, Software Training, Hardware, Computer Hardware, Email Management, SCO Unix, HP Printers, HP, Administration, Documentation, Internet, TCP/IP, Troubleshooting, Web, Mac OS X, Scripting, Consultancy, System Administration, Hands-on Training, Technical Support, Microsoft SQL Server, Windows, System Deployment, Software Documentation

Education
Davenport University
B.S., Computer Information Systems

San Diego City College   1992 — 1994
B.S. Transfer program, Computer Science

City University of Seattle   1990 — 1992
A.S., General Studies

Experience
Kansas Air National Guard  November 2009 - Present
TechTeam Global   March 2007 - September 2010
Kansas  November 2002 - March 2007
Nortel  July 2000 - February 2002
COMPUTER SCIENCES CORP.  September 1998 - July 2000
United States Air Force  September 1994 - September 1998

Skills
Active Directory, TCP/IP, Network Security, Security, Information Assurance, Network Administration, Data Center, VoIP, VMware, Virtualization, DNS, System Administration, Troubleshooting, Networking, Servers, Software Installation, Windows Server, Hardware, Microsoft Exchange, Operating Systems, DoD, IP, VMware ESX

Education
Kansas State University   2003 — 2009
Technology Management, IT

Experience
Versatile Communications  January 2011 - Present
HUB Technical Services  November 2008 - January 2011
TechTeam Global   June 2002 - November 2008

Skills
HP Procurve, Sonicwall, Cisco Certified, CCNA, HP Networking, Network Infrastructure, Security, Virtualization, VMware, Data Center, Cisco Technologies, Disaster Recovery, HP, Active Directory, Servers, vSphere, Windows Server, VDI, WAN, VoIP, VPN, Network Architecture, Storage, Storage Area Networks, LAN-WAN, Cisco IOS, ShoreTel, Microsoft Exchange, Switches, Cloud Computing, Networking, Network Security, Citrix, Firewalls, SAN, Routing Protocols, Professional Services, Consulting

Education
New England Institute of Technology   1999 — 2001
BS, Computer Information Systems

Experience
Oakwood Healthcare  March 2014 - Present
Kelly IT Resources  January 2012 - March 2014
Hewlett-Packard  February 2011 - January 2012
TechTeam Global   March 2009 - September 2010

Skills
Windows Server, VMware, IBM Servers, HP Servers, VMware ESX

Education
Computer Training EDU   2008 — 2009
Information Technology

Macomb Community College   2004 — 2006

Experience
TEKsystems / Compassion International   November 2013 - Present
Harris IT Services  October 2012 - November 2013
TechTeam Global   February 2001 - June 2012

Skills
Windows Server, Servers, VMware, Active Directory, IIS, Data Center, ITIL, Network Security, XP, Virtualization, DNS, Disaster Recovery, IT Service Management, Windows 7, Troubleshooting, Group Policy, System Administration, VMware ESX, Citrix, Windows, Operating Systems, Network Administration, Technical Support, Networking, Computer Hardware, Security, Cisco Technologies

Education
Colorado Technical University   2006 — 2008
Master of Science (M.S.), Computer Science, concentration in Computer Systems Security

Regis University   1997 — 2003
Computer Networking

Experience
GC&E Systems Group  April 2013 - Present
Sedona Technologies  July 2012 - March 2013
Circa '21 Dinner Playhouse  March 2012 - May 2012
Circa '21 Dinner Playhouse  January 2012 - March 2012
ComedySportz Quad Cities   March 2010 - January 2012
Stefanini TechTeam  June 2011 - October 2011
TechTeam Global   March 2010 - June 2011
Augustana College Admissions   August 2009 - October 2009
Rave Motion PIcutres   June 2006 - August 2009
Broadway Presbyterian Church  September 2008 - May 2009

Skills
Microsoft Office, Social Media Marketing, Customer-focused Service, Acting, Singing, House Management, Stage Management, Active Directory..., Hardware Deployments, Great troubleshooting..., Windows, Databases, Set Construction, Music, Musical Directing, Teleconferencing, VTC, Polycom Video..., Cisco Telepresence, Editing, Stage, Entertainment, Tandberg, Android, Video Editing, Musical Theatre, Training

Education
Augustana College   2005 — 2010
Bachelor of the Arts, Music

· Augustana College   2005 — 2010
Bachelor of the Arts, Music

· Metamora Twp. High School '05   2001 — 2005
Diploma

Experience
Wellmont Health System  March 2010 - Present
TechTeam Global   May 2007 - January 2009

Skills
Troubleshooting, MSI, SCCM, IT Operations, Active Directory, Windows Server, Software Installation, Software Documentation, Scripting, Print Servers, Microsoft Operating..., Windows XP Pro, Windows 7, Windows 7 Migration, Windows 8, Microsoft Office, HTML, Computer Repair, Computer Hardware, Servers, Printers, Hardware

Education
King College   2010 — 2013
Bachelor's of Information Technology, Information Technology

Northeast State Community College   2001 — 2003
Associate's degree, Computer and Information Sciences and Support Services

Experience
Ascension Health  April 2013 - Present
Ascension Health Information Services  September 2010 - April 2013
Tech Team Global  October 2005 - September 2010
TechTeam Global   October 2005 - September 2010

Skills
Windows 7, Active Directory, Microsoft Exchange, XP, Troubleshooting, VPN, Help Desk Support, Customer Service, Windows XP, Technical Support, Wireless Networking, Software Installation, SharePoint, Software Documentation

Education
Michigan State University
Bachelor of Science (B.S.)

Experience
Capital One  August 2014 - Present
GEICO  June 2013 - August 2014
The Center for Global and Regional Environmental Research   November 2011 - May 2013
TechTeam Global   June 2006 - July 2009
TechTeam Global   May 2005 - June 2006

Skills
Writing, Strategic Communications, Information Technology, Multimedia, Social Media, Marketing, Microsoft Office, Adobe Creative Suite, Customer Service, Analytics, Public Speaking, Video Editing, Blogging, Copywriting, Copy Editing, Web Development, Leadership, Video, Facebook, Social Networking, Creative Writing, Social Media Marketing, Event Planning, Marketing Strategy

Education
University of Iowa   2010 — 2013
Bachelor's degree, Journalism and Mass Communication

Eastern Iowa Community College District   2005 — 2009
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies

Experience
Truven Health Analytics (formerly the Healthcare division of Thomson Reuters)   May 2009 - Present
TechTeam Global   October 2005 - February 2009
TechTeam Global   January 2002 - October 2005
TechTeam Global   October 2000 - January 2002

Skills
Windows Server, Servers, Data Center, Disaster Recovery, Troubleshooting, Operating Systems, System Administration, Citrix, System Deployment, IIS, Technical Support, Windows, Process Improvement, Enterprise Architecture

Education
Wayne State University   2009 — 2013
Pending, Information Systems Technology

Michigan State University   1996 — 1999
English, Psychology

Bishop Gallagher   1992 — 1996

Experience
RWG and Associates   April 2010 - April 2010
TechTeam Global   October 2003 - April 2010
RWG and Associates   2001 - 2003
Visteon  1998 - 2001

Skills
IT Service Management, Supply Chain Management, Lean Manufacturing, Purchasing, Outsourcing, Manufacturing, Continuous Improvement, Change Management, Logistics, Electronics, Business Planning, Strategy, Quality Management, Supply Chain, Process Improvement, Process Engineering, Business Process..., Team Leadership, Organisational..., Project Management, Team Management, Project Planning, Leadership, Management, Team Building, Cross-functional Team..., Program Management, Management Consulting, Operations Management, ERP

Education
Calumet College of Saint Joseph   1966 — 1970
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General