Teleperformance Company
Industry: Business process outsourcing company
DescriptionTeleperformance SE is an omnichannel company headquartered in France. The company specializes in outsourced omnichannel customer experience management, also known as Business Process Outsourcing. CEO: Daniel Julien (Oct 2017–) Founder: Daniel Julien Headquarters: Paris, France Subsidiaries: Teleperformance USA, LanguageLine Solutions,
Teleperformance List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Teleperformance. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Teleperformance Salaries. You can even request information on how much does Teleperformance pay if you want to. Learn about salaries, pros and cons of working for Teleperformance directly from the past employees.
Find People by Employers You can rekindle an old relationship, reconnect with a long-lost friend, former boss, business acquaintance who might be useful in your new line of work. With our employee database, the possibilities are endless. All you have to do is type in a couple of keywords and we'll bring you the exact information you wanted!
1,774 Teleperformance employees in database. Find out everything there's to know about Teleperformance employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Teleperformance Employees
Alorica February 2015 - Present
First Class AC and Appliance October 2013 - October 2014
Teleperformance November 2010 - June 2014
CareVacations, Ltd. October 2012 - September 2013
American Express September 2007 - January 2010
Skills
Call Centers, Customer Satisfaction, Customer Experience, Microsoft Office, Management, Customer Service, Technical Support, Customer Support, Windows, Avaya, Team Leadership, Troubleshooting, Team Management, BPO, Microsoft Excel, Customer Retention, Networking, Lotus Notes, Windows 7, Outlook, Computer Hardware, Telecommunications, Data Entry, Help Desk Support, Databases, Software Installation, Windows XP Pro, Operating Systems, Microsoft Office 2007, Internet Explorer, XP, Telephone Skills, Teamwork, Software Documentation
Education
Beauty Schools of America-North Miami Beach 2012 — 2013
Pending, Cosmetology/Cosmetologist, General
Total LIfe Changes, LLC January 2014 - Present
Honeytones Inc. May 2013 - Present
TeleTech February 1996 - Present
Teleperformance April 2004 - February 2005
Skills
Customer Service, Writing, Voice Over, Voice Lessons, Sales, Network Specialist, Artistic Vision, Telecommunications, Telephone Skills, Teamwork, Graphic Design, Gospel Music, Customer Experience, Call Centers, Microsoft Excel, Avaya, Technical Support, Troubleshooting, Inbound Marketing, Windows 7, Customer Support, Networking, Computer Hardware, Customer Satisfaction, Data Entry, Help Desk Support, Software Documentation, Customer Service..., Nonprofits, Social Media, Social Networking, Public Speaking, Event Planning, Leadership, Event Management, Singer-songwriter, Songwriting
Education
Full Sail University 2014 — 2017
Music Production
AmeriTech College-Draper 2013 — 2014
Associate's degree, Medical Insurance Specialist/Medical Biller
Albany Technical College 1992 — 1993
Associate's degree, Dental Assisting/Assistant
Sugar Me Blu August 2014 - Present
Golden Harvest Food Bank May 2014 - Present
MedEx Associates, LLC October 2011 - December 2013
Teleperformance August 2009 - December 2010
Sitel April 2007 - December 2008
Skills
Healthcare, Healthcare Management, HIPAA, Employee Relations, Hospitals, Benefits Administration, Employee Benefits, FMLA, Human Resources, New Hire Orientations, Deferred Compensation, Recruiting, Kronos, Performance Management, Applicant Tracking..., Healthcare Information..., Customer Service, Management, Hiring, Payroll, Talent Acquisition, Interviews
Education
Walden University 2012 — 2014
Bachelor, Business Administration
Augusta Institute of Dental Assisting 2011 — 2011
Certificate, Dental Assisting
Sandersville Technical College 2004 — 2006
Associates, Business Administration
Teleperformance September 2013 - Present
Teleperformance, USA May 2013 - September 2013
Teleperformance, USA January 2013 - May 2013
Odyssey Records August 2012 - December 2012
Gap Inc. May 2012 - August 2012
Regal Entertainment Group December 2006 - August 2009
Skills
Leadership, Microsoft Office, Customer Service, Microsoft Excel, Data Entry, Teamwork, PowerPoint
Education
Albany State University 2008 — 2012
B.A., Accounting mojor with minor in Criminal Justice
Coral Reef Senior High 2004 — 2008
High School Diploma, Business and Finance Academy
Restoration Hardware April 2014 - Present
Teleperformance October 2011 - March 2013
Skills
Call Centers, Customer Experience, Workforce Management, Troubleshooting, Technical Support, Telecommunications, Contact Centers, Customer Satisfaction, Avaya, Team Management, Team Leadership, Customer Service, Windows 7, Outsourcing, Vendor Management, Computer Hardware, Help Desk Support, BPO, Active Directory, Service Delivery
Education
Miami-Jacobs Career College-Columbus 2014 — 2015
certification, Massage Therapy/Therapeutic Massage
Columbus State Community College 2010 — 2015
Associate of Arts (A.A.)
Comcast Cable February 2014 - Present
Target August 2013 - Present
Teleperformance January 2011 - September 2013
Teleperformance October 2012 - August 2013
Nordstrom May 2010 - August 2010
Christ Our Hope Catholic Church January 2007 - July 2008
Taylor Made Marketing June 2006 - September 2006
Skills
Marketing, Social Media Marketing, Marketing Research, Office Management, Office Administration, Microsoft Office, Typing, 10 Key, Customer Service, Customer Retention, Technical Support, Mobile Devices, Mobile Applications, Information Technology, Retail Sales, Visual Merchandising, Creative Merchandising, Event Planning, Event Management, Musical Theatre, Theatrical Production, Singing, Fine Art, Visual Arts, Custom Decks, Switchboard Operator, Computer Graphics, Information Graphics, Software Installation, Software Documentation
Education
Albany State University 2008 — 2012
Bachelor of Arts (B.A.), Fine/Studio Arts, General
Dekalb Technical College 2006 — 2008
Associate of Arts and Sciences (A.A.S.), Early Childhood Education and Teaching
SourceHOV March 2014 - Present
AT&T July 2012 - Present
N.E.W. Customer Service Companies, Inc January 2010 - June 2012
Outback Steakhouse March 2009 - January 2011
Teleperformance January 2006 - August 2008
Skills
Customer Service..., Customer Service, Telecommunications, Food & Beverage, Food Service, Food Safety, Food Industry, Food Preparation, Managed Services, Wireless Broadband, Wireless Networking, Field Technicians, Customer Satisfaction, Customer Retention, Customer Support, Customer Experience, Customer Engagement, Long-term Customer..., Self-driven, Proactive self-starter, Recognition Awards, Award Winner, Internet Services, Organizational Behavior, Collaborative Problem..., Group Development, Technical Training, Loss Prevention, Loss Prevention..., Employee Management, Train Employees, New Hire Training, Scheduling Management, Team-oriented, Self-management, Internet Troubleshooting, Remote Troubleshooting, Cash Handling Experience, Call Centers, Call Logging, Call Routing, Routers, Cisco Routers, Home Networking, Internet Security, Telephone Reception, Teamwork, Team Leadership, Dependable Team Player, Technical Leadership
Education
Albany State University 2004 — 2008
Speech and Theatre
Westlake High School 2002 — 2004
Diploma, General Studies
Everest Institute-Jonesboro
Massage Therapy/Therapeutic Massage
epay, a Euronet Worldwide Company November 2012 - August 2014
Teleperformance June 2010 - November 2012
Teleperformance December 2009 - June 2010
Skills
Telecomunicaciones, Call Center, Tecnología de Cisco, Cisco UCCX, Solución de problemas, Juniper Networks, Certificación CCNP, Avaya Site..., Gestión de proyectos, Gestión de la innovación, Cisco VoIP, Scrum, Tecnologías Avaya, Seguridad de red, Active Directory, Windows Server, CCNA, Microsoft Office
Education
Mondragon Unibertsitatea 2014 — 2015
Master's degree, Innovación Empresarial y Dirección de Proyectos
Universidad Don Bosco 2008 — 2012
Ing. en Computación, Gestión de la Calidad
ITT Technical Institute December 2012 - Present
Teleperformance August 2009 - December 2012
Massage Envy November 2007 - April 2009
Skills
Call Centers, Customer Satisfaction, Customer Service, Account Management, Recruiting, Sales, Customer Experience, Customer Retention, Team Leadership, Management, Microsoft Office, CRM, Student Financial Aid, Teamwork, Time Management, PowerPoint
Education
Regency Beauty Institute-Burnsville 2006 — 2007
Diploma, Cosmetology/Cosmetologist, General
Eastview High School 2003 — 2006
Foresight Digital August 2014 - Present
Sutter Health March 2014 - June 2014
Walgreens December 2013 - March 2014
Conroy Simberg Ganon May 2013 - November 2013
Walgreens 2004 - 2012
Teleperformance August 2008 - November 2008
Skills
Photo processer..., Therapeutic Massage, Windows & Mac operating..., Office 2010, Typing, Business Ethics, Multi-tasked, Technical Support, Customer Service, Multi-line Phone, iWork, Cash-handling, Manage Photo Lab, Cashiers, Chair Massage, Deep Tissue Massage, Order Management, Reflexology, CompTIA A+ Certification, Cash Handling Experience, Phone Etiquette, Planograms, Data Entry, Computer Repair, AS400 system, Medical Terminology, Delegation, Ten Key, Organization &..., Human Anatomy, Spreadsheets, Mac OS, General Office Skills, Keynote, Highly detail oriented, Filing, Firefox, Ballroom Dance, Waltz, Crochet
Education
Salt Lake Community College 2014 — 2016
Associate of Pre-Engineering, Mechanical Engineering
Eagle Gate College-Salt Lake City 2009 — 2010
Certificate, Massage Therapy/Therapeutic Massage
Salt Lake Community College 2002 — 2007
Associate's degree, General Studies
'Self-Employed' August 2015 - Present
LeaderHunters December 2014 - April 2015
LeaderHunters August 2014 - December 2014
Instituto de Sistemas Administrativos y Computacionales de Monterrey March 2014 - June 2014
GMSA May 2013 - November 2013
Baker & McKenzie December 2012 - April 2013
Nutec Fibratec September 2011 - December 2012
Teleperformance February 2010 - September 2011
Skills
Leadership, Teamwork, Health and Fitness, Human Resources, Management, Negotiation, Customer Service, Team Leadership, Social Skills, Talent Scouting, Discipline, English-Spanish, Microsoft Office, Non-profit..., SAP, Restaurant Management, Sales, Self-driven, Credit Analysis, Collections, Spanish, Leadership Development, English, Social Networking, Spanish-speaking, Strategic Planning, Consulting, Business Strategy
Education
Universidad Valle del Bravo 2005 — 2009
Lienciatura, Administracion de Empresas
Universidad de Monterrey 2008 — 2008
Semestre de Movilidad Académica, Enero - Mayo 2008
Jim Hudson Lexus Augusta January 2015 - Present
Acura of Augusta August 2014 - December 2014
ADP, Inc August 2012 - July 2014
Teleperformance January 2011 - August 2011
ERS Convergent August 2010 - January 2011
Skills
ADP Payroll, Payroll, Customer Service, Sales, Benefits Administration, Human Resources, Employee Benefits, Time & Attendance, Account Management, Employee Relations, Microsoft Office, Microsoft Excel
Education
Miller-Motte Technical College 2015 — 2017
Associate of Science (AS), Electronic Health Records
Augusta Technical College 2014 — 2016
Associate of Science, Business Administration
Virginia College-Augusta 2010 — 2012
Certified Master Stylist, Cosmetology/Cosmetologist, General
Orange Tunisie March 2010 - January 2013
El Teatro February 2010 - March 2010
MTAC le Progrès December 2008 - September 2009
Stream June 2007 - December 2007
Teleperformance November 2004 - May 2005
Skills
Telecommunications, Customer Service, Data Structures, Business Development, C++, Java, VoIP, 3G, Mobile Devices, GSM, IP, Team Management, CRM, VAS, GPRS, TCP/IP, Call Centers, Cloud Computing, Key Performance..., Product Marketing, 2G, MPLS, Shell Scripting, Business Analysis, Unix, NetBeans, Political Geography, Geography, Bash
Education
DeAnza College 2013 — 2016
Computer Science
Century School of Languages 2013 — 2013
Certificate, Intensive English
Université de La Manouba 2005 — 2007
Cinéma et techniques télévisuelles
Ecole Primaire Privée Chevreul 1988 — 1994
New Horizon Landscape September 2009 - Present
Wells Fargo June 2004 - May 2010
Teleperformance September 2002 - July 2003
Education
Eagle Gate College-Salt Lake City 2012 — 2013
Associate's degree, Paralegal
CICA Documents Management CICAdm July 2008 - Present
Radio-Canada February 2006 - Present
Radio-Canada February 2006 - Present
Teleperformance September 2004 - February 2006
Musée des Maitres et Artisans du Quebec January 2004 - April 2004
Innovations et Réseaux pour le Développement June 2002 - September 2002
Institut Régional de santé Publique January 2002 - June 2002
Institut Régional de santé Publique January 2002 - June 2002
African School of Heritage September 2000 - December 2001
Skills
Information Management, Content Management, Project Management, Information Architecture, Web 2.0, Research, Management, Knowledge Management, Project Planning, French, Microsoft Office, English
Education
La Cité Collegiale Ottawa 2009 — 2010
Project Management Certificate, Project Management
2002 — 2004
M.a, Museologie
1998 — 2001
DTS, Sciences de l'Information
Université de Montréal
M.S.I. Information Sciences, Information Sciences
Teleperfomance September 2012 - Present
Teleperformance November 2011 - Present
Tailored Management January 2013 - March 2013
Heavenly Kids Center For Learning February 2009 - May 2011
Heavenly Kids Center For Learning February 2009 - March 2011
Law Offices of Kevin Kurgis July 2007 - February 2009
Law Offices of Kevin Kurgis July 2007 - February 2009
Skills
Training, Hands-on Training, Supervising, Customer Service, Customer Satisfaction, Microsoft Word, Receptionist Duties, Management, Time Management, Teaching, Administering, Testing, Appointment Scheduling, Interviews, Employee Training, Customer Experience, Call Centers, Call Center Development, Fax, Customer Retention, Software Documentation, Multi-line Phone, Process Scheduler, Telephone Skills, Policy, Data Entry, Filing, Customer Support, Access
Education
Paul Mitchell School of Columbus 2011 — 2011
The Ohio Academy Paul Mitchell Partner School-Columbus 2011 — 2011
Cosmetology License, Cosmetology/Cosmetologist, General
Columbus State Community College 2009 — 2011
Associate of Arts
Marion-Franklin High School 2004 — 2008
High School Diploma, HS diploma
Columbus State Community College
Associate of Arts (A.A.), Associate of Arts
Teleperformance 2011 - 2012
Skills
IT Operations, IP Networking, Cisco Networking, Call Centers, Windows 7, Windows XP, Linux
Education
Abilene Christian University 2002 — 2008
Computer Science/Business Interdisciplinary, IT
Teleperformance January 2015 - March 2015
Tranquility Beauty Salon March 2013 - January 2015
Skills
Hair Care, Hair Cutting, Hair Extensions, Beauty Industry, Waxing, Perming, Relaxers, Updos, Braiding, Twist, Customer Service, Data Entry, Receptionist Duties, Payments
Education
Empire Beauty School-Michigan 2011 — 2012
License of Michigan, Cosmetology/Cosmetologist, General
WDS 2008 - 2013
Teleperformance 2007 - 2008
Skills
Customer Service, Microsoft Office, Telecommunications, Schedules, Coaching, Employee Recognition, Project Coordination, Analytics, Interviews, Written & Oral..., Team Building, Workshop Facilitation, Training Facilitation, Organizing Meetings, Technical Support, Sales
Education
Milan Institute-Boise 2007 — 2008
Medical/Clinical Assistant
Aspire Lifestyles 2014 - Present
Teleperformance June 2013 - June 2014
Aspire Lifestyles 2014 - 2014
West Corporation July 2011 - February 2012
West Corporation May 2010 - July 2011
West Corporation January 2009 - May 2010
West Corporation August 2006 - January 2009
West Corporation March 2006 - August 2006
Skills
Call Center..., Start-ups, Workforce Planning, Sales Management, People Skills, people, Customer Service..., Training Management, Executive Reporting, Client Development, Office Management, Master Scheduling, Leadership, Management, Human Resources, Program Management, Technical Support, Call Centers
Education
Adamson University 2001 — 2006
Bachelor’s of Science, Computer Engineering
St. Augustine Academy 1996 — 2001
TerrorFest 2011 - 2011
Teleperformance May 2009 - October 2009
Skills
Typing, Computers, Writing, Creativity, Compassion, Friendly Personality, People Skills, Reading Comprehension, Editing, Creative Writing, Acting, Film
Education
The Ohio Academy Paul Mitchell Partner School-Columbus 2013 — 2014
McClintock High School 2005 — 2007
GED
DMGVBO September 2014 - Present
Allen University August 2010 - August 2014
Teleperformance July 2012 - November 2012
BI-LO, LLC January 2007 - May 2008
Skills
Microsoft Office, QuickBooks, Accounts Payable, Accounts Receivable, Income Tax, Income Statement, Cost Accounting, Bookkeeping, Microsoft Excel, Telephone Skills, Event Planning
Education
Kaplan University-Davenport Campus 2015 — 2017
Master of Science (M.S.), Accounting
Allen University 2010 — 2014
Bachelor of Business Administration (B.B.A.), Accounting
Wando High School 2006 — 2009
high school, Accounting and Business/Management
South Carolinas department of corrections May 2012 - Present
Clarion Hotel July 2008 - January 2012
Teleperformance May 2006 - August 2007
Skills
Physical Security, Security Operations, Security, Security Training, Close Protection, Personal Protection, Firearms
Education
Allen University 2008 — 2011
Bachelor of Business Administration (BBA), Business Administration and Management, General
Francis Marion University 2006 — 2008
Bachelor of Arts (BA), Art/Art Studies, General
ORIENS International Business Consulting February 2015 - Present
Teleperformance February 2014 - January 2015
Skills
BA in international..., trade certificate in..., trade certificate total..., trade certificate Local..., Estrategia de..., Comunicaciones de..., Negociación, Gestión de riesgos, Liderazgo, Inglés, Administración y..., Estrategia empresarial, Plan de negocio, Dirección y desarrollo...
Education
Universidad Tecmilenio 2010 — 2015
Licenciatura en comercio internacional, Business
Copenhagen Business School 2012 — 2014
Licentiate degree, Marketing
Apollo Health Street February 2008 - Present
Procter & Gamble June 2006 - August 2008
Teleperformance January 2003 - June 2006
Skills
Active Directory, Troubleshooting, Windows 7, Technical Support, Windows XP, Windows Server, Servers, Software Documentation, Microsoft Exchange, Citrix, Visio, ITIL, Microsoft SQL Server, Help Desk Support, Operating Systems, DHCP, VMware, DNS, SharePoint, Network Administration, Business Analysis, System Administration, Training, Leadership, Call Centers
Education
Albany Technical College 2001 — 2002
Diploma, Computer Information Systems, 3.4
Albany Technical College
Certification, Supply Chain Management, 4.0
Albany Technical College
Associates, Business Logistics Management, 3.9
The Kilkenny Group August 2014 - February 2015
E A Hanna Dental Surgery May 2014 - August 2014
Teleperformance July 2012 - July 2013
Skills
Writing, Research, Legal Research, Time Management, Microsoft Office, Customer Service, Negotiation, Management, Public Speaking, Leadership, Sales, Microsoft Excel
Education
The Honorable Society of King's Inns 2013 — 2014
Master's Degree, Law, Barrister at Law
Trinity College, Dublin 2008 — 2012
Bachelor's Degree, Law LL.B, 2.1
Sacred Heart Grammar School 2001 — 2008
High School, AAAA
Dermalactives May 2014 - Present
Consolidated Graphics September 2013 - February 2014
Marinoil Servicios Marítimos March 2012 - October 2012
ROVESA October 2011 - February 2012
Cooper Producciones June 2010 - December 2010
Freelance 2009 - 2010
Sinergica July 2008 - February 2009
Ocean Shipping Services September 2007 - January 2008
Teleperformance May 2007 - September 2007
Skills
Illustrator, Graphic Design, Photoshop, Logo Design, Graphics, InDesign, Advertising
Education
Universidad del Noreste 2007 — 2011
Graphic Design, Graphic Design
TransUnion September 2015 - Present
TransUnion May 2014 - September 2015
Teleperformance January 2011 - June 2012
Teleperformance June 2008 - December 2010
Cyber City Teleservices October 2007 - June 2008
Pizza Hut June 2005 - May 2006
Skills
Customer Satisfaction, Call Centers, Customer Service, Quality Assurance, Credit Cards, Interpersonal Skill, Communication Skills, Close Attention to..., Cash Handling Experience, Flexible to Change, Computer Proficiency, Telecommunications, Microsoft Office, Customer Experience
Education
University of Southeastern Philippines 2002 — 2007
Bachelor of Science (B.S.), Electrical, Electronics and Communications Engineering
Notre Dame of Kidapawan College 1997 — 2001
High School, High School/Secondary Diplomas and Certificates
n/a CNASuwannee Medical PersonnelMarch 2012 - Present
Strategic Business Solutions November 2011 - Present
Teleperformance June 2009 - April 2010
Palmyra Nursing Home December 2007 - May 2008
Skills
Microsoft Office, Microsoft Word, PowerPoint, Customer Service, Teamwork, English
Education
Albany State University 2013 — 2017
In the process of, Registered Nursing/Registered Nurse
Albany Technical College 2008 — 2011
Allied Health, Allied Health and Medical Assisting Services
Niagara Bakery Goods July 2014 - Present
OTR Driving May 2014 - July 2014
AT&T 2011 - 2013
Teleperformance September 2008 - September 2011
PPI Marketing June 2007 - July 2007
Skills
Sales, Software Installation, Customer Service, Over 63 wpm typing..., Professional Phone..., Computer Hardware, Cable Television, IP Phones, Premise Wiring, Data Wiring, Telecommunications, Equipment Installation, Field Installation, Warehousing, DOT regulations, Smith System Certified, CDL Class A
Education
Alcorn State University 2005 — 2006
none, undecided
Waukegan High School 2003 — 2005
Texas Instruments April 2013 - Present
Samsung Telecommunications America December 2011 - Present
Nokia Mobile Phones November 2010 - December 2011
Nokia Mobile Phones March 2007 - November 2010
MeadWestvaco October 2004 - March 2007
Teleperformance January 2001 - August 2004
Skills
Product Management, Product Marketing, Cross-functional Team..., Telecommunications, Team Leadership
Education
University of Phoenix Dallas 2005 — 2008
MBA, Business Administration
Abilene Christian University 1999 — 2003
BA, International Studies
Acosta Sales & Marketing September 2012 - Present
Macy's October 2014 - February 2015
Teleperformance July 2010 - February 2011
Museum of Discovery- Explore Store November 2009 - June 2010
MovieStop May 2008 - October 2009
Alliance Entertainment April 2006 - May 2008
Media Play May 2005 - February 2006
Heritage Christian Services October 2004 - May 2005
Hollywood Video September 2001 - September 2004
Waves Music June 1999 - October 2001
Skills
Training, Merchandising, Recruiting, Retail, Sales, Team Building, Marketing, Coaching, Advertising, Customer Service, Inventory Control, Sales Management, Visual Merchandising, Social Networking
Education
New School of Radio and Television 1990 — 1990
Licentiate degree, Radio and Television
Mexico High School High School 1986 — 1990
Diploma General High School, Curriculum
Sutherland Global Services March 2013 - Present
Apollo Health Street June 2007 - March 2013
Apollo Health Street June 2004 - June 2007
Apollo Health Street June 2003 - June 2004
Teleperformance November 2002 - June 2003
Teleperformance June 2002 - November 2002
Teleperformance May 2002 - June 2002
Skills
Windows 7, Incident Management, Customer Satisfaction, Technical Support, Troubleshooting, Call Center, Help Desk Support, Vendor Management, Sla, SharePoint, Service Desk, IT Service Management, IT Operations, Call Centers, Networking
Education
Albany Technical College 2001 — 2002
Diploma, Computer Information Systems
Albany Technical College 1999 — 2001
Diploma, Marketing Management
Diakonie Austria January 2012 - Present
Teleperformance 2008 - 2009
Iranian cultural Centre January 2005 - August 2008
Skills
Translation, Proofreading, Technical Translation, Editing, Linguistics, Localization, Interpreting, Foreign Languages, Language Services, Multilingual, Press Releases, Trados, Arabic, Intercultural...
Education
Ain Shams University 2003 — 2005
Instant Translation Diploma, Persian-Arabic Translation
Mansoura University 1999 — 2003
Bachelor's degree, Oriental studies-Languages
Self Employed - Information Technology and Services May 2007 - Present
Fred's Discount Stores February 2010 - May 2010
Winn Dixie Stores November 2009 - February 2010
Teleperformance November 2007 - April 2008
Skills
Microsoft Office, Photoshop, Microsoft Word, Microsoft Excel, Windows, English, PowerPoint, HTML, Customer Service, Testing, Java, Outlook, Quality Assurance, Research, 3D Studio Max, Software Documentation
Education
Ashford University 2010 — 2010
Entrepreneurship/Entrepreneurial Studies
Albany Technical College 2002 — 2003
Diploma, Drafting and Design Technology/Technician, General
Albany Technical College 2002 — 2003
Certificate, Drafting and Design Technology/Technician, General
Worth County High 1997 — 2001
GED, General Studies
Vicinity - Rewards Company by Rogers July 2015 - Present
Appco Group February 2014 - June 2015
University of Toronto October 2013 - February 2014
Republiq Group LLC July 2012 - February 2014
GroundZeroMGMT January 2010 - February 2014
S & P Data July 2012 - November 2013
Gidilounge Radio December 2010 - January 2013
Teleperformance July 2010 - May 2011
Teleperformance August 2009 - July 2010
Teleperformance August 2008 - August 2009
Skills
Social Media, Social Media Marketing, Promotions, Public Relations, Management Consulting, Customer Service, Data Analysis, Press Releases, Project Planning, Project Coordination, Project Implementation, Competitive Analysis, Blogging, Market Research, Training, Entrepreneurship, Digital Marketing, Research, Entertainment, Program Management, Project Management, Workforce Management, Management
Education
University of Toronto
English; Political Science
Ahmadu Bello University
Civil Law
Christ The King College, Gwagwalada, Abuja
Ville de Montréal May 2015 - Present
Ecole Polytechnique de Montreal January 2013 - Present
Teleperformance December 2011 - May 2012
Peter doehle schiffahrts-kg October 2005 - November 2010
Skills
Engineering, Matlab, AutoCAD, Catia, Microsoft Office, EES
Education
Ecole Polytechnique de Montreal 2012 — 2015
Bachelor's degree, Mechanical Engineering, in progress
Odessa State Academy of Refrigeration 2009 — 2011
Baccalaureat, refrigiration
Odessa National Maritime Academy 2002 — 2009
Maitrise, Navigation
Rogers Communications May 2015 - Present
Teleperformance October 2014 - September 2015
Vision Travel Solutions January 2015 - May 2015
Aon Hewitt December 2012 - June 2014
TridentGroup India April 2012 - July 2012
Google December 2011 - April 2012
Mathematical Sciences Foundation May 2009 - June 2009
Skills
Analysis, Data Analysis, Microsoft Excel, Microsoft Office, Project Management, SQL, SAS Base, Compensation & Benefit, Management, English, HTML, SAS E-Miner, Tableau, Microsoft Word, Windows, Research, Strategic Planning, Financial Analysis, PowerPoint, Customer Service, Public Speaking, Analytics, Business Analysis, Team Management, Market Research, Outlook, Budgets, Negotiation, Teaching, Photoshop, Marketing Strategy, Executive Compensation..., Deferred Compensation
Education
Centennial College School of Business 2015 — 2016
Post Graduate Certificate, Project Management
George Brown College 2014 — 2015
Post Graduate Certificate, Analytics and Business Intelligence CGPA 3.7
Hindu College 2008 — 2011
Bachelor of Science, Mathematics (Honors)
Tyndale Biscoe School 2007 — 2008
Senior Secondary, Science
STARTEK August 2009 - Present
Teleperformance March 2004 - June 2008
Skills
Leadership Development, LEAP, Microsoft Excel, Microsoft Office, Microsoft Word, Real-time Control..., eWFM, Windows, PowerPoint, Goal Analysis, BPO, Customer Service, Customer Satisfaction, Customer Retention, Technical Support, Billing Systems, Telegence, Team Building, Call Centers, Leadership, Vendor Management
Education
Tri-Rivers Career Center 1997 — 2000
Information Technology
The Ohio State University
Apple June 2014 - Present
Peak Systems - Texas August 2013 - Present
Volt Technical Resources September 2013 - June 2014
Sutherland Global Services November 2009 - June 2013
Teleperformance May 2009 - November 2009
Dell February 2006 - May 2009
Pacific Internet June 2003 - December 2005
Skills
Computer Repair, Computer Hardware, Computer Proficiency, Computer Network..., Microsoft Office, Linux, Mac OS, Web Design, HTML scripting, Adobe Acrobat, Photoshop, Photography, Customer Service, Customer Oriented, Customer Support, Sales Management, Team Leadership, Technical Leadership, Cisco Routers, Hardware Support, Hardware Diagnostics, Wireless Networking, Network Security, Leadership Development, Technical Support, Call Centers, Hardware, Help Desk Support, IT Service Management, Process Improvement, Service Delivery, Team Management, Troubleshooting, Vendor Management
Education
Technological Institute of the Philippines 1998 — 2002
Bachelor's degree, Electrical, Electronics and Communications Engineering
Georgia Regents University September 2011 - Present
Teleperformance March 2011 - June 2011
Georgia Department of Public Health June 2010 - December 2010
Education
Ashford University 2012 — 2014
Master of Arts (M.A.), Organizational Leadership, Human Resource Management
Albany State University 2006 — 2010
Bachelor of Science (B.S.), Health/Health Care Administration/Management
Maxim Physician Resources July 2015 - Present
1845 Oil Field Services December 2014 - January 2015
FedEx Ground October 2014 - December 2014
Teleperformance September 2014 - October 2014
Eligibility Consultants Inc July 2014 - September 2014
The Seed Company September 2011 - December 2013
Mercer January 2008 - April 2010
Milliman May 2006 - December 2007
Oak Cliff Bible Fellowship October 2001 - March 2006
Education
Southwestern Baptist Theological Seminary 2002 — 2006
Master of Arts (M.A.), Missiology - Missions/Missionary Studies
Alabama Agricultural and Mechanical University 1992 — 1998
Bachelor's degree, Business Administration and Management, General
Prattville High School 1989 — 1992
Diploma, Business Management
Sitel April 2011 - May 2012
Teleperformance 2012 - 2012
Skills
Customer Service..., Corrections, Sociability, Learnability, Multi-tasked, Dependable Team Player, Positivity
Education
Sandersville Technical College 2008 — 2010
Teleperformance August 2009 - June 2015
Ramada Hotel Group February 2009 - April 2009
Krogers April 2005 - March 2006
Skills
Microsoft Office, Technical Support, Windows, Android, iOS, Computer Hardware, HTML, HTML5, JavaScript, CSS
Education
ATI Career Training Center-Oakland Park 2008 — 2009
Occupational Associate's, Information Technology
Columbus Alternative 2004 — 2008
High School
Vitran Express June 2012 - Present
Simpressions January 2012 - April 2012
Teleperformance July 2010 - July 2011
JSC Holding MRSK, subsidiary JSC "IDGC of Center and Volga Region" 2005 - 2010
Skills
Windows Server 2008, Windows Server 2003, Windows 7, Windows XP Professional, Windows Server, Operating Systems, Active Directory, Troubleshooting, Network Administration, LAN, WAN, VPN, TCP/IP, DNS, DHCP, VMware, VMware ESX, Virtualization, Firewalls, Servers, Hardware, IT Service Management, ITIL, Service Delivery, Support Services, Incident Management, Change Management, Release Management, Windows, SharePoint, Software Installation, Deployment, Computer Hardware, Documentation, Problem Analysis, Problem Solving, Desktop Support, End User Training, End User Support, Software Documentation, Technical Support, Networking, Laptops, Microsoft Exchange
Education
Vladimir State University
Bachelor’s Degree in Electrical Engineering and Information Technology
Koerber College
Diploma, Management
Moscow State University of Economics, Statistics and Informatics (MESI)
Bachelor's degree
(USTA) United States Tennis Association June 2015 - Present
Educational Testing Service (ETS) March 2015 - Present
Appen March 2015 - July 2015
Atos July 2010 - September 2014
Siemens March 2010 - July 2010
Siemens April 2006 - March 2010
Teleperformance November 2003 - May 2006
Skills
Microsoft Office, Project Management, IT Service Management, Managed Services, PMP, IT Outsourcing, Active Directory, Hardware, Windows 7, Recursos de BMC, Project Management..., Citrix, BMC Remedy, Software, Troubleshooting, Portuguese, English, PMI, Hotmail, Operating Systems, Service Desk, Service Coordination, HTML, Macromedia, Adobe Director, Flash Animation, Lotus Notes, Photoshop, 3D Studio Max, MS Project, Premiere, Illustrator, Internet Explorer, Mozilla, Google+, Nagios, castle rock, Microsoft Excel, PowerPoint, Access, JavaScript, Outlook, JIRA, SharePoint, ITIL, Management, Team Leadership, Service Delivery, Technical Support, Telecommunications
Education
Universidad del Museo Social Argentino 2003 — 2008
Bachelor's Degree in Audiovisual Communication, Bachelor's Degree in Audiovisual Communication
Universidad de Belgrano 2001 — 2003
Technicature in Multimedia Systems, Technicature in Multimedia Systems
Colegio Lincoln Hall 1986 — 1998
Billingual Graduate (Primary and Secondary), Billingual Graduate (Primary and Secondary)
Roosters Inc July 2014 - Present
Roosters Inc December 2012 - July 2014
Teleperformance January 2008 - December 2010
Skills
Customer Service, Sales, Microsoft Excel, Microsoft Office, Microsoft Word, Retail, Training, New Business Development, Sales Management, Merchandising, Quality Assurance, PowerPoint, Strategic Planning, Leadership, Marketing Strategy, Social Media, Inventory Management, Team Leadership, Time Management, Customer Satisfaction, Operations Management, Team Management, Business Strategy, Social Media Marketing, Budgets, Social Networking, Business Development, Coaching, Food, Analysis, Performance Management, Business Analysis, Management, Product Development, Teamwork, Account Management, Quality Management, Public Speaking, Business Process..., Call Centers, Continuous Improvement, Customer Experience, Payroll
Education
Kent State University 2007 — 2008
Career and Technology Education Centers of Licking County
High school diploma
9 Letter Studios, Inc. September 2014 - Present
TransUnion April 2013 - Present
CopyScan Inc., recordSHRED, Inc., Accurate Data Storage, Inc. October 2009 - June 2012
Teleperformance October 2008 - February 2009
KAMM Consulting September 2007 - October 2008
Beautiful Mailbox Company February 2007 - September 2007
United States Air Force August 2006 - December 2006
Skills
Voiceovers, Voice Over, Voice Acting, Audio Editing, Audio Post Production, Professional Audio, VO, Narrator, Advertising, Digital Media, Graphic Design, Video Production, Social Media, Photoshop, Video, Commercials, Social Media Marketing, Leadership, Multimedia, Project Management
Education
ATI Career Training Center-Fort Lauderdale 2007 — 2008
Associate of Science (A.S.), CAD/CADD Drafting and/or Design Technology/Technician
Dillard High School 2002 — 2006
Associates Degree; High School Degree, Audio Engineering
Blair IT August 2015 - Present
NetJets January 2015 - July 2015
Ascena Retail Group, Inc. March 2014 - November 2014
Nationwide Financial January 2014 - March 2014
Lainatech August 2013 - October 2013
Smiths Medical November 2012 - July 2013
Texas Roadhouse January 2011 - October 2012
Teleperformance October 2010 - December 2010
Red Robin April 2010 - September 2010
Skills
Computer Hardware, Active Directory, Operating Systems, Teamwork, SCCM, MDT, PXE, Technical Support, Microsoft Office, Group Policy, Windows 7, Team Leadership, AS400 Administration, Oracle E-Business Suite, Windows Server..., Server Administration, Print Management, Computer Maintenance, Office 365, Microsoft Exchange, Data Backup Solutions, Network Design, Cloud Computing, Windows 8, Time Management, Windows 10 Technical..., Customer Service, Servers, Troubleshooting, Networking, Windows Server, Windows, Visio, Microsoft Excel, Windows 10, Windows Server 2012 R2
Education
ITT Technical Institute-Columbus 2012 — 2014
Associate's degree, Information Technology
Tolles Career and Technical Center 2008 — 2010
Diploma, Video Game Design
Hilliard Darby High School 2006 — 2010
Diploma, N/a
Binotto Household October 2011 - Present
Teleperformance November 2010 - August 2011
T.A. Nelson Bus Lines Inc September 2007 - November 2010
Education
Pennsylvania Institute of Health and Technology 2011 — 2014
Associate's degree, Medical/Clinical Assistant
T-Mobile May 2014 - May 2015
Teleperformance March 2013 - May 2014
A-Mingo Bail Bonds September 2009 - March 2013
Harrison Classics July 2004 - September 2009
Bernie McCabe’s State Attorney’s October 2003 - June 2004
Skills
Medicare, Customer Service, Leadership, Management, Team-oriented, HIPAA, Database Software, Data Entry Terminal, Desktop Publishing..., EMail Software, Graphics or Drawing..., Internet Browser, Networking or Lan..., Peripheral Devices, Personal Computers, Presentation Software, Speadsheet Software, Utility Software, Web Design Software, Word Processing Software, Medical Terminology, Medical Insurance, HIPPA, OSHA Certified, Cpr Certified, Typing, Web Based Sales, Sales, Upselling, Pharmacology, Phlebotomy, Problem Solving, Innovativeness, Organization, Persuasiveness, Astute, Adaptability, Multi-tasked, Great under stress, Always Punctual, Empathy, Caring, Cellular Communications, Retention Strategies, Troubleshooting, Team Motivation, Family Law, Banking, Network Connectivity, Technical Support
Education
South Texas Vocational Technical Institute-Brownsville 2010 — 2011
Medical/Clinical Assistant
Hudson High School 2000 — 2004
High School Diploma
CAF (Construcciones y Auxiliar de Ferrocarriles) October 2012 - July 2014
General Revenue Corporation October 2011 - September 2012
Teleperformance April 2010 - August 2011
COMERCIAL TODO FACIL June 2000 - July 2002
SARAX, MEXICO October 1999 - February 2000
Skills
Advertising, Microsoft Excel, Marketing, Strategic Planning, Microsoft Office, Research, Social Media, Event Planning, Public Relations, Public Speaking, Community Outreach, PowerPoint, ISO 9001:2008 Internal..., Event Management, Leadership, Project Management, Marketing Strategy, Sales, Management
Education
Universidad del Norte, A.C. 1996 — 1998
Marketing
Universidad de Monterrey 1994 — 1995
Instituto Laurens 1982 — 1994
High School
Hawthorne Suites June 2012 - Present
Medco January 2012 - May 2012
Affinion Group November 2011 - January 2012
Teleperformance February 2010 - May 2011
Skills
Piano, Clarinet, Typing, Creative Writing, Communication, Theatre, Theatrical Production, Community Theatre, Volunteering
Education
Miami-Jacobs Career College-Columbus 2012 — 2014
Associates of applied sciences, Criminal Justice
The American Musical and Dramatic Academy 2007 — 2008
Theater
EnchantressPen January 2015 - Present
Elance September 2012 - Present
oDesk September 2012 - Present
De La Salle Lipa November 2009 - January 2012
Remate Daily Newspaper November 2007 - January 2012
Pahayagang Batangueno June 2006 - January 2012
Convergys October 2008 - October 2009
Teleperformance January 2007 - January 2008
University of Batangas June 2006 - November 2006
Kabayan Newspaper June 2004 - May 2006
Skills
Web Content, Copy Editing, Freelance Writing, Ghostwriting, Creative Writing, Blogging, Magazine Articles, Proofreading, SEO copywriting, Content Writing, Feature Articles, Copywriting, Editing, Articles, Business Writing, Non-fiction, Journalism, Fact-checking, Fiction, Fiction Writing, Travel Writing, Content Strategy, Editorial, Short Stories, Poetry, Wordpress, Rewriting, Ap Style, Content Management, Book Reviews, News Writing, Storytelling, Press Releases, Publishing, Blogger, APA, Newsletters, Facebook, Creative Writer, Technical Writing, Books, SEO, Text Editing, Magazines, Web Content Management, Newspapers, WordPress, Translation, Publications, Speech Writing
Education
De La Salle University 2008 — 2015
Master's Degree, Creative Writing
De La Salle Lipa 2003 — 2006
Bachelor of Science (BS) in Education, English Language and Literature, General
Batangas State University 2002 — 2003
Bachelor's degree, Development Communication major in Journalism
University of Batangas
Freelance/Owner, Clover FilmWorks; www.cloverfilmworks.com 2013 - Present
Verizon Wireless June 2001 - November 2013
Teleperformance 1997 - 2001
Skills
Video Production, Final Cut Pro, After Effects, Film, Post Production, Cinema 4D, Illustrator, Internal Communications, Premiere, Photoshop, DVD Studio Pro, Soundtrack Pro, Compressor, Soundbooth, PowerPoint, Microsoft Word, Motion, Color, Premiere Pro, Adobe Bridge, Photography, Video, Video Editing, Camera, Editing, Final Cut Studio, HD Video, Advertising, Adobe Creative Suite, Leadership
Education
Weber State University 2001 — 2003
Computer Science
UCMT 1999 — 2001
Graduate Degree, Massage Therapy
Salt Lake Community College 1997 — 1999
Associates
Academy of Art University
BA, Motion Pictures and Television
Global Response 2013 - Present
Teleperformance July 2010 - December 2012
Law funder July 2006 - October 2009
Skills
Call Centers, Customer Satisfaction, Customer Service, Customer Retention, Customer Experience, Telephone Skills, Time Management, Data Entry, Team Building, Training, Microsoft Office, Outlook, Sales, Coaching, Office Management
Education
Allen School-Brooklyn 2008 — 2009
Medical Assistant, Medical/Clinical Assistant
Teleperformance May 2013 - Present
Five Mile Church of the Nazarene August 2012 - Present
Jason's Deli April 2007 - August 2012
Skills
Apple, Windows, Microsoft Office, Adobe, iOS, Wireless Networking, Computer Science
Education
Northwest Nazarene University 2013 — 2017
Master of Divinity (MDiv), Missional Leadership
Boise Bible College 2011 — 2013
Bachelor of Science (BS), Preaching
Teleperformance January 2007 - Present
Child protective services 2007 - Present
Skills
Customer Service, Customer Satisfaction, Customer Retention, Management, Medical Terminology
Education
Albany State University 2009 — 2012
Bachelor of Science (B.S.), Health/Health Care Administration/Management
Darton College 2007 — 2009
Albany State University
B.S, Management
Darton College
CVS Caremark Corporation 2012 - Present
Teleperformance 2003 - 2007
Skills
Pharmacy, Healthcare, Troubleshooting, Call Center, Computer Hardware, Call Centers, Customer Service, Data Entry, Microsoft Office, Software Documentation, Networking, Access, HIPAA, Microsoft Word, Pharmacy Technicians, Process Improvement, Social Media, Strategic Planning, Time Management, Training, Hospitals, Leadership, Management
Education
Allen University 1999 — 2002
Biology, BA
WJ Keenan
Fovea Apparel July 2010 - Present
Verizon February 2012 - Present
Verizon August 2011 - February 2012
Verizon September 2010 - August 2011
Teleperformance June 2007 - December 2007
Skills
Technical Support, Customer Service, Cosmetology, Makeup Artistry, Makeovers, Beauty, Customer Satisfaction, Social Networking, Fashion, Beauty Industry
Education
Albany State University 2006 — 2008
Biology, General
Lew Idiomas September 2010 - Present
Corporate English May 2010 - Present
lew idiomas, corporate english and Insigne. 2010 - Present
Turner Broadcasting January 2008 - Present
Boutique hotel Reminiscencia October 2011 - February 2012
Teleperformance March 2008 - June 2008
Copper Mountain Resort 2007 - 2008
Skills
English coaching...., Marketing, Public Relations, Theatre, Translation, Training, Publicity, Dance, Performing Arts, Spanish, Social Media, English, Musical Theatre, Customer Service, Singing, Microsoft Office, Film, Photoshop, Photography, Acting, System Administration
Education
Universidad Abierta Interamericana 2013 — 2017
Licenciatura, Licenciatura en Publicidad. Bachelor's course of studies in Publicity.
I.E.S Juan Ramon Fernandez "Lengugas Vivas" 2009 — 2013
en curso. Profesor medio y superior de Ingles, Teaching English as a Second or Foreign Language/ESL Language Instructor
Universidad de Buenos Aires 2002 — 2007
Traductor Publico/Certified Public Translation, Traduccion Publica/Certified Public translator
MetLife October 2013 - Present
Spherion (MetLife) July 2013 - October 2013
BrightStar Care February 2013 - June 2013
Teleperformance June 2011 - June 2012
Kohl's Distribution Center March 2011 - May 2011
Walmart September 2010 - March 2011
Rivermont Retirement Housing/Legends Living December 2006 - May 2007
Sonic Drive-In January 2006 - August 2006
Sonic/Sonic Drive Thru January 2006 - August 2006
Skills
Customer Service, Customer Satisfaction, Call Center, Phone Skills, Answering Phones, Phone Etiquette, Vital Signs, measure height and..., measure input and output, report and record..., Specimen Collection, observe patients..., pass out food tray, feed patients, empty urine collection..., assist with colostomy..., turn and position..., transfer patients to..., assist with range of..., assist with ambulation, bathe patients, assist with hygiene, assist with dressing, provide nail and hair..., shave patients, Protect patient privacy..., Keep call signal within..., Answer call signal..., Provide orientation to..., Assist patients with..., Protect personal..., Prepare hot & cold..., Make beds, Transport patients, Document and assist in..., Assist with unit..., Assist in promoting..., Assist with patient..., Assist patients with..., Assist patients with..., Assist patients in..., Assist with patient's..., Telephone Skills, Invoicing, Microsoft Excel
Education
Edison Community College 2012 — 2015
A.A.S, Registered Nursing/Registered Nurse
Ohio Medical Career Center 2012 — 2012
C.N.A, Nursing Assistant/Aide and Patient Care Assistant/Aide
Ohio Medical Career Center
Norman High School
High School Diploma
Aetna November 2011 - Present
Aetna Rx Home Delivery November 2011 - Present
Coral Springs Specialty Pharmacy May 2011 - November 2011
Saveology.com January 2010 - January 2011
Teleperformance January 2009 - January 2010
Ryan International Airlines January 2005 - January 2007
Skills
Exceptional patient..., Case Management Services, Office management, Database management,..., Exceeds sales goals, Fluent in [English &..., Skilled multi - tasker, MS Office proficient, Excellent telephone..., HIPAA trained..., Efficient and accurate, Excellent communication..., Persuasive..., Upselling and..., Customer Service, Leadership, Pharmacy, Account Management, Sales, Public Speaking, Microsoft Word, Team Leadership, Microsoft Office
Education
Block Island High School 1989 — 1992
Sanford-Brown Institute-Ft Lauderdale
Netrium October 2014 - Present
3MB Technologie April 2014 - Present
MB MULTISERVICES November 2013 - Present
iWeb Technologies May 2011 - December 2012
Gexel Telecommunications November 2008 - May 2011
Teleperformance April 2008 - July 2008
BMCE BANK May 2006 - July 2006
Softwin May 2005 - March 2006
Cabinets d'experts comptables - ESCA June 2004 - August 2004
MICRO HOUSE January 2003 - August 2003
Skills
Active Directory, XP, Windows, Linux, SQL, cPanel, Plesk, Cisco, SQL Server, Virtualization, Clustering, IP, iWeb, Networking, Servers, VPN, Télécommunications, Serveurs, Cisco Technologies, Microsoft SQL Server, Microsoft Windows, Windows XP, Microsoft Exchange, MySQL, Services d'assistance, Installation logiciel, Routeurs, Unix, Telecommunications
Education
École de technologie supérieure 2013 — 2015
Génie des technologies de l'information, Génie TI, Génie des technologies de l'information
Université du Québec - Ecole de Technologie supérieure 2012 — 2015
Génie des technologies de l'information, Génie TI
Institut TECCART 2006 — 2008
AEC, Technique de l’informatique, option gestion de réseaux informatiques
2001 — 2004
Certification de Technicien Comptable d'entreprise, Technicien Comptable d'entreprise
Eurelec 2001 — 2004
CISCO, CCNA
Eurelec 2001 — 2004
MCP, Certification M.C.P 70-210 « Microsoft Certification Professionnel »
World Jersey Day September 2015 - Present
Progrexion February 2015 - September 2015
iTOK October 2014 - January 2015
CLEARLINK March 2014 - July 2014
American Express December 2013 - March 2014
Larry H. Miller Management Corporation May 2013 - December 2013
Teleperformance June 2013 - September 2013
Skills
Customer Service, Call Centers, Leadership, Customer Satisfaction, Microsoft Word, Microsoft Office, PowerPoint, Management, Public Speaking, Microsoft Excel, Strategic Planning, Customer Experience, Sales, Marketing, Social Media, Team Building, Social Networking, Social Media Marketing, Marketing Strategy, Account Management, Teamwork, Digital Marketing, Online Marketing, Research, Data Analysis, Customer Retention
Education
Market Campus 2015 — 2015
Certificate of Digital Marketing, Digital Marketing
Brigham Young University 2009 — 2010
Generals, Psychology
Covenant House Georgia May 2015 - Present
Provost Academy Georgia February 2013 - November 2014
Teleperformance February 2012 - September 2012
CASA September 2010 - September 2011
Homeless Coalition January 2009 - May 2011
Lo-Q Virtual Queing May 2005 - November 2009
Skills
Community Outreach, Leadership, Public Speaking, Event Planning, Nonprofits, Microsoft Office, Customer Service, Staff Development, Fundraising, Research
Education
Albany State University 2007 — 2011
Bachelor's Degree, History
Albany State University 2007 — 2011
Bachelor of Arts (B.A.), Political Science and Government
VXI Global Solutions, LLC August 2015 - Present
Vertex Business Services May 2014 - February 2015
State Farm August 2013 - May 2014
Ramsey Enterprises February 2012 - August 2013
Teleperformance March 2005 - December 2011
United States Marine Corps October 1988 - March 2003
Skills
Training, Help Desk Support, Troubleshooting, Networking, Leadership, Vendor Management, System Administration, Process Improvement, Coaching, Service Delivery, Team Management, Performance Management, Customer Service, Management, Microsoft Office, Sales, Team Leadership
Education
Albany Technical College 2008 — 2010
Associate's degree, Computer Systems Networking and Telecommunications
Albany State University 2005 — 2009
Bachelor of Business Administration (B.B.A.), Operations Management and Supervision
Steel Technologies September 2014 - Present
Infosys Technologies Ltd January 2012 - July 2014
Hp November 2011 - January 2012
Teleperformance March 2010 - November 2010
Skills
test Planning, Requirements Analysis, Test Case Generation, Performance Testing, Test Management, system testing, Regression Testing, Requirements..., Test Execution, Planificación de pruebas, Java, Ejecución de pruebas, Ingeniería de requisitos
Education
Harvard Manage Mentor 2013 — 2013
Diplomatura, Leading and Motivation, Online
Harvard Manage Mentor 2013 — 2013
Diplomatura, New Manager Transitions, Online
Harvard Manage Mentor 2013 — 2013
Diplomatura, Meeting Management, Online
Harvard Manage Mentor 2012 — 2012
Diplomatura, Time Management, Online
Harvard Manage Mentor 2012 — 2012
Diplomatura, Customer Focus, Online
Universidad La Salle, Chihuahua 2005 — 2010
Ingenieria Electromedica, Biomedical/Medical Engineering
Consulate of El Salvador September 2013 - July 2014
LIKE - Agencia Digital October 2012 - July 2013
Meliá Hotels International December 2011 - May 2012
IMAGINA ShowMarketing BTL Network November 2008 - November 2009
APEX BBDO September 2007 - October 2008
Teleperformance May 2006 - September 2007
Skills
Social Media, Digital Marketing, Communication, Guerrilla Marketing, Advertising, Marketing, E-commerce, Project Management, Journalism, BTL Activations, Television, Customer Service, Sales & Marketing..., Account Management, Cool Hunting, Street Art, Street Marketing, Photography, Internet Strategy, Online Reputation..., Digital Strategy, Social Media Marketing, Marketing Communications
Education
ESERP Business School, Barcelona. 2011 — 2012
Master, Marketing Digital y Redes Sociales, N/A
Universidad Dr. José Matías Delgado 2003 — 2009
Licenciado, Ciencias de la Comunicación, N/A
Universidad Evangélica de El Salvador 2000 — 2002
Mercadeo
Papa Johns May 2012 - April 2014
Teleperformance April 2010 - May 2011
Toys’ R’Us July 2006 - October 2008
Nathan’s Restaurant June 2001 - July 2006
Education
WJ Training Center Inc 2011 — 2011
Certified in Security Officer, Security Officer, Graduated
ATI Career Training Center-Fort Lauderdale 2009 — 2010
Associates Degree, Network Administration, Graduated
Ogburn High School 2009 — 2010
Diploma, Customer Service Support/Call Center/Teleservice Operation, 12
Teleperformance July 2015 - Present
Coach's Closet Inc. June 2014 - Present
Foot Locker January 2010 - February 2015
Georgia Go Hard Training January 2012 - July 2012
Skills
Store Management, Retail, POS, Sales, Customer Service, Inventory Control, Store Operations, Inventory Management, Merchandising, Visual Merchandising, Driving Results, Time Management, Team Leadership, Team Building, Microsoft Office, Leadership, Recruiting, Employee Training, Training, Coaching, Microsoft Word, PowerPoint, Social Networking, Social Media, Teamwork, Nonprofits, Event Planning, Microsoft Excel
Education
Albany State University 2008 — 2011
Bachelor of Science (B.S.), Computer Science
Westover High School 2003 — 2007
High School Diploma
Albany State University
Master of Business Administration (M.B.A.), Business Administration and Management, General
Playstation Arena November 2014 - Present
VSP Vision Care July 2013 - Present
Traylor Field Services January 2013 - Present
Teleperformance April 2012 - June 2013
Dish Network May 2010 - December 2011
Time Warner Cable June 2008 - April 2010
Skills
Technical Support, Customer Service, Customer Experience, Inspection, Art, Food Safety, Leadership, Teamwork, Team Leadership, Insurance, Work Well Independently, Open Minded, Passion for Helping..., Passion for Success, Passionate about work, Call Centers, Customer Satisfaction, Vision Insurance, Access, Outlook, Team Building, Microsoft Excel
Education
Choffin Career and Technical Center 2005 — 2007
Certificate of completion, Commercial and Advertising Art
Rayen High School 2003 — 2007
High School Diploma
Teleperformance April 2014 - Present
Teleperformance April 2014 - Present
Skills
Windows, Management, Customer Service, Call Centers, Microsoft Office, Teamwork, Leadership, Training, Sales, Process Improvement, Social Media, Research, English
Education
CTI Education Group
Information Technology
International Training Careers
System, Networking, and LAN/WAN Management/Manager
RGIS June 2015 - Present
Teleperformance December 2014 - February 2015
Walmart October 2014 - December 2014
Macy's August 2014 - December 2014
Broward County Courthouse September 2013 - June 2014
Caribbean Cruise Line May 2012 - June 2012
Carver Ranches Boys and Girls Club June 2010 - August 2010
Washington Park June 2009 - August 2009
Skills
Communication Skills, Listening to customers, Solid computer skills, Friendliness, Customer Service, Microsoft Office, Time Management, Teamwork, Microsoft Word, Data Entry, Problem Solving, PowerPoint, Microsoft Excel, Sales
Education
Beacon Hill Training Center 2015 — 2015
Certification, Certified Nursing Assistant
Concorde Career Institute-Miramar 2013 — 2014
Medical Assistant
Broward College 2012 — 2014
Early Childhood Education and Teaching
Florida Agricultural and Mechanical University 2011 — 2012
Pre-Nursing Studies
Stranahan High School 2009 — 2011
Diploma, Health Services/Allied Health/Health Sciences, General
General Motors October 2014 - Present
Dell September 2007 - Present
Management Science Associates February 2007 - September 2007
CIGNA August 2006 - February 2007
Robert Half Technology June 2006 - August 2006
Teleperformance July 2005 - June 2006
Almac Group March 2001 - July 2005
Various Contract Positions November 1999 - March 2001
Teledata (Singapore) Limited August 1998 - October 1999
Skills
SQL SERVER 2012, SQL SERVER 2012 ALWAYS..., SQL SERVER 2012..., SQL SERVER REPLICATION, SQL SERVER MIRRORING, SQL SERVER CLUSTERING, Infrastructure..., Microsoft SQL Server, Disaster Recovery, Distributed Systems, Replication, Performance Tuning, Mirroring, Databases, SQL, ITIL, SDLC, SSRS, Cluster, Solution Architecture, ETL, High Availability, Enterprise Software
Education
Bharathidasan University 1993 — 1995
M.Sc, Computer Science
Acharya Nagarjuna University 1990 — 1993
B.Sc, Computer Science
ucmo
Wet Seal, Inc November 2014 - Present
Payless ShoeSource March 2015 - May 2015
Albany state university October 2014 - March 2015
Teleperformance May 2014 - August 2014
Columbus State University January 2013 - May 2014
Express Employment Services June 2011 - August 2011
Vine Ville Christian Towers June 2010 - August 2010
Skills
Proofreading, Data Entry, Human Resources, Photography, PowerPoint, Editing, Research, Public Speaking, Microsoft Word, Social Networking, Microsoft Excel, Event Planning, Social Media, Time Management, Microsoft Office, Customer Service, Leadership
Education
Albany State University 2011 — 2015
Albany State University 2011 — 2015
College of Business 2011 — 2015
Bachelor of Science, Business Information Systems
Southwest High School 2007 — 2011
High School Diploma
Hotel Investment Group July 2014 - Present
Teleperformance 2010 - 2011
Skills
Management, Training, Customer Service, Microsoft Office, Leadership, Microsoft Excel, Project Management, Microsoft Word, Team Building, Strategic Planning, PowerPoint, Event Management, Event Planning, Marketing, Customer Satisfaction, Public Speaking, Teamwork, Social Media, Dispute Resolution, Customer Retention, Hospitality Industry, Hospitality Management
Education
Arkansas State University-Newport
Bellevue University
Red River Chevrolet January 2015 - Present
Teleperformance August 2013 - December 2014
Charoltte Russe November 2012 - November 2013
Regal Entertainment Group October 2012 - July 2013
Regal Entertainment Group September 2011 - October 2012
Skills
Customer Service, Customer Satisfaction, Management, Data Entry, PowerPoint, Sales, Training, Call Centers, Teamwork, Inventory Management, Customer Retention, Customer Experience, Retail, CRM, Account Management, Team Management, Recruiting, Social Media, Employee Training, Vendor Management
Education
Remington College-Shreveport Campus 2015 — 2016
Pharmacy Technician/Assistant
Ayers Career College 2014 — 2015
Pharmacy Technician/Assistant
Captain Shreve High School 2009 — 2012
High School Diploma
ITC Limited January 2011 - January 2012
Sylvester Hubbard January 2008 - January 2010
Americoat LLC January 2006 - January 2007
Teleperformance January 2004 - January 2006
Parts Picker, Andover Industries- Excel Staffing Service January 2003 - January 2004
Education
Mycomputercareer.com 2013 — 2014
ITSA, Information Technology
42
wayne high school
wayne high school
wayne high school
Scouts et Guides de France June 2014 - January 2015
International Justice Project September 2013 - June 2014
Nike August 2012 - September 2013
International Justice Project March 2012 - August 2012
Teleperformance January 2012 - March 2012
Teleperformance January 2012 - March 2012
Etablissements Darty SA May 2011 - October 2011
Skills
Research, News Writing, International Relations, Social Media, International..., Politics, Policy Analysis, Human Rights, Conflict Resolution, Humanitarian Assistance, Community Outreach, Non-profit..., Droits de l'homme
Education
Université Paris-Est Créteil (UPEC) 2011 — 2013
Master's degree in International Administration and Management of Territorial Projects, Major in International Humanitarian Action & NGO's management – Minor in Conflict Transformation, With Honors
Université Paris 1 Panthéon-Sorbonne 2009 — 2010
University degree, Comparative Legal Studies
Aix-Marseille Université 2006 — 2009
Bachelor's degree (LLB), Law
Walmart April 2014 - Present
Teleperformance November 2013 - April 2014
Phoebe Putney Health System September 2013 - December 2013
Skills
Customer Service, Sales, Retail, Healthcare, Management, Customer Satisfaction, Accounting, Retail Banking, Quality Patient Care, Customer Experience, Employee Training, Employee Engagement, Microsoft Office, Educational Leadership
Education
Albany State University 2014 — 2016
Master of Business Administration (M.B.A.), Health/Health Care Administration/Management
Albany State University 2008 — 2013
Bachelor of Business Administration (B.B.A.), Health/Health Care Administration/Management
Enterprise Rent-A-Car June 2014 - Present
Teleperformance February 2013 - September 2013
David's bridal September 2011 - March 2013
Sykes enterprise November 2010 - June 2011
First Cellular February 2008 - June 2009
Skills
Customer Service, Strategic Planning, Banking, Employee Training, Interviews, Retail, Marketing, Social Media Marketing, PowerPoint, Inventory Management, Teamwork, Event Management, Team Building, Telephone Skills, Team Leadership, Public Speaking, Call Centers, Research, Account Management, Customer Experience, Social Networking, Market Research, Advertising, Marketing Communications, Marketing Strategy, Recruiting, Data Entry, Cold Calling, Market Planning, Direct Sales, Store Management, Sales
Education
Strayer university 2009 — 2012
Masters of Business Administration, Marketing, 3.8
Allen University 2002 — 2006
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
GEICO July 2012 - Present
Teleperformance July 2007 - October 2012
Skills
Call Center, Customer Service, Customer Satisfaction, Telephone Skills, Billing, Troubleshooting, Microsoft Office, Word, Desktop Support, Problem Solving, PowerPoint, Teamwork, Documentation, Invoicing
Education
Walden University 2014 — 2016
Master of Public Health (M.P.H.), Public Health
Albany State University 2009 — 2012
Bachelor of Business Administration (B.B.A.), Health/Health Care Administration/Management
Air National Guard September 2013 - Present
Teleperformance June 2005 - August 2005
Skills
Forklift Operation, Packaging and Crating, Freight Movement, Records Management, Electronic Filing, Transportation..., Hazardous Materials, Microsoft Office, Customer Service, Social Networking, Military Logistics, Safety Training Programs, Computer Operations, Shipping & Receiving
Education
Military Technical Training School 2013 — 2014
Transportation/Mobility Management
Community College of the Air Force
Whelan Security January 2015 - Present
SRO November 2014 - Present
Manpower May 2014 - November 2014
Teleperformance May 2014 - November 2014
Tidewater Staffing December 2012 - May 2014
Travis County Coalition October 2012 - January 2013
Imafidon And Associates January 2000 - January 2013
Minute Men Staffing December 2011 - December 2012
Securitas Security Services USA, Inc. December 2010 - January 2012
LONE WOLF INVESTIGATION AND SECURITY SERVICES, INC. January 2009 - January 2010
Skills
Customer Service, Microsoft Office, Sports, Public Speaking, Event Planning, Management, Event Management, Leadership, Microsoft Excel, Microsoft Word, Research, Patrol, Security, National Security, Security Clearance, Security Management, Problem Solving, Supervisory Skills, Supervision, Paralegals, Account Management, Accounts Receivable, Procurement, CPR Certified, Painting, Scaffolding, First Responder, Respirator Fit Testing, Construction Management, Cosmetology, Inventory Management, Entrepreneurship...
Education
Paul Mitchell the School-Salt Lake City 2013 — 2014
Cosmotology License, Cosmotology, passing
Thomas More College 2013 — 2013
Criminology
University of Cincinnati 2012 — 2013
Criminal Justice/Law Enforcement Administration
George Stone Criminal Justice Center 2009 — 2010
Certificate, Criminal Justice Academy, B average
IUPAT 2002 — 2007
Certificate, Union painter
Apprenticeship preparedness program (APP) 2002 — 2003
Construction and Building Trades, Construction Trades
Pensacola Junior College 1989 — 2002
Pre-Law Studies, 4.0
Booker T Washington High School 1986 — 1989
Diploma, Required courses, 3.275
Experis/Manpower Group September 2015 - Present
dcwirenet, Inc June 2015 - Present
SitInMySeats VIP Tickets, Travel & Concierge Services 2014 - Present
Teleperformance June 2014 - February 2015
Edgewater Volunteer Fire Department February 2009 - February 2013
Skills
Computer Hardware..., Microsoft Operating..., Networking, Wireless Networking, Windows Server, Software Installation, Active Directory..., Computer Repair, Computer Hardware, Network Design, Windows 7, Computer Maintenance, Unified Communications, Help Desk Support, Computer Security, Laptops, LAN-WAN, Telecommunications, Call Centers, Data Center
Education
Keiser University-Ft Lauderdale 2013 — 2015
Associate of Science (A.S.), Information Technology
Palm Beach Academy of Health & Beauty 2006 — 2007
Certification, Massage Therapy/Therapeutic Massage
Southeast Missouri State University January 2015 - Present
Teleperformance September 2013 - February 2014
Skills
Microsoft Office, iOS, Windows, Android, Workplace Safety, Process Engineering, Sales Engineering, Marketing Engineering, CATIA, AutoCAD, SolidWorks, Cimatron, C++, Product Cost Analysis, Financial Analysis, Supply Chain Management, Teamwork, Six Sigma, Organizational Behavior, Information Management, Marketing Strategy
Education
Southeast Missouri State University 2014 — 2016
Master of Business Administration (M.B.A.), International Business
Anadolu Üniversitesi 2010 — 2014
Associate's degree, Foreign Trade
Eskişehir Osmangazi Üniversitesi 2008 — 2013
Bachelor's degree, Mechanical Engineering
ProV International October 2014 - Present
ProV International October 2014 - Present
ProV International May 2014 - August 2014
Convergys 2010 - 2012
eTelecare Global Solutions January 2009 - December 2010
Teleperformance April 2006 - December 2009
Skills
Management, BPO, Customer Service, Resume Writing, Call Centers, Technical Support, Telemarketing, Article Submission, Customer Satisfaction, Microsoft Word, HRSmart, Customer Experience, Sales Operations, Recruiting, Technical Recruiting, Contract Recruitment, IT Recruitment, Interviews, Screening, Job Analysis, Sourcing, Staffing Services, Benefits Negotiation, Boolean Searching, Hiring, Talent Acquisition
Education
AMA University 2006 — 2008
Associate's degree, Computer Systems Networking and Telecommunications
Scott County Public Schools September 2013 - Present
Bluegrass Christian Camp June 2013 - Present
Premiere Home Video December 2011 - August 2013
Beaumont Middle School 2012 - 2013
Teleperformance September 2010 - June 2011
Grapevine Church of Christ June 2010 - August 2010
Skills
Teaching, PowerPoint, Microsoft Word, Microsoft Office, Customer Service, Leadership Development, Community Outreach, Leadership
Education
Eastern Kentucky University 2011 — 2013
Master of Education (M.Ed.), School Counseling
Abilene Christian University 2006 — 2010
Bachelors of Science, Psychology
Elegant Staffing October 2013 - Present
Goodrum Enterprises July 2012 - June 2013
Law Offices of James Finkelstein January 2011 - June 2011
Teleperformance May 2010 - October 2010
Blake Enterprise August 2008 - April 2009
Skills
Customer Service, Data Entry, Intakes, Research, Secretarial Skills, Microsoft Office, Internet, Office Administration
Education
Albany State University 2008 — 2011
Bachelor's degree, Criminal Justice and Corrections, 3.76
Contactics February 2014 - Present
Connexion Point (cXp) June 2013 - December 2013
Teleperformance April 2009 - November 2011
Loan Max June 2008 - April 2009
Teleperformace/Health Care February 2008 - March 2009
Internal Revenue Service January 2005 - April 2005
Skills
Medical Coding, Cpr Certified, Customer Service, Communication..., Bilingual-English/Spanis..., Loan Modifications, Line Management, Mailroom Operations, Typ 50 Wpm, Multi Tasking, Teamwork, Team Management, Sales, Call Centers, Leadership, Management, Social Media, Recruiting, Problem Solving
Education
Vista College 2010 — 2012
Certificate, Medical Codeing Administration
OWATC 2006 — 2007
Communication Certificate, Communication, General, 2.0
Ben Lomond High School 2004 — 2007
High School Diploma, High School/Secondary Diplomas and Certificates, 2.0
WOW! Business May 2015 - Present
WOW! Business April 2014 - May 2015
Teleperformance December 2012 - April 2014
Skills
vCloud, Disaster Recovery, VMware, Cloud Computing, Linux, Team Leadership, Vyatta, Veeam, Zerto, Public Speaking, Cloud Computing IaaS, Sales, IaaS, Creative Problem Solving, Data Analysis, Marketing Strategy, Web Design, Time Management, OS X, Leadership, Strategic Planning, Windows, Bash, VPN, Project Management, Teamwork, Team Management, Analysis, Database Administration, Perl, Network Security, Encryption, Email Encryption, Windows Server, Open Source Software, Tor, Microsoft Office, KVM, Virtualization, OpenVZ, Hypervisor, Networking, Data Center, Security, Infrastructure, Telecommunications
Education
University of London International Programmes 2013 — 2013
Malicious Software and its Underground Economy, Coursera.org
University of Cincinnati 2008 — 2012
In Progress, History / Computer Science
St. Charles Preparatory 2004 — 2008
High School
Telepreformance U.S.A. July 2013 - Present
Teleperformance August 2006 - Present
Skills
Call Centers, Transition Management, Outsourcing, Team Management, Soft Skills, Incident Management, Customer Satisfaction
Education
University of Phoenix 2011 — 2013
Associate of Arts (AA), Accounting
American Commercial College-Abilene 2005 — 2006
no degree, Accounting
Abercrombie & Fitch July 2015 - Present
Teleperformance July 2009 - June 2015
Sparkasse May 2005 - July 2009
Microsoft November 2003 - April 2004
Symantec 2000 - 2003
Hewlett-Packard April 2000 - September 2000
arxes NCC AG March 1997 - March 2000
Skills
Customer Satisfaction, Call Centers, Management, CRM
Education
Fachhochschule Gelsenkirchen 1997 — 2001
Diplom, Economics
Teleperformance March 2007 - Present
Cope Behavioral Health January 2000 - January 2004
Vision Center Of Central Ohio January 1992 - January 2000
Skills
Product Management, Cross Functional Team..., Business Analysis, SDLC, Business Process..., SQL, Process Management, Project Management, Agile Methodologies, VBA, Problem Solving, Java, Training, Leadership, Strategy, Process Improvement, Vendor Management, Human Resources, Marketing Strategy, Product Development, Software Development, Product Life Cycle, IT Management, SharePoint, Technical Writing, Requirements Gathering, Team Management, Staff Development, Board Presentations, Executive Reports, Unix, Powershell Scripts
Education
DeVry University Columbus Ohio 1999 — 2001
BS Computer Information Systems, Computer Programming and Business
Columbus Academy 1992 — 1996
HS Diploma, French Studies
Self Employed November 2010 - Present
Teleperformance September 2007 - August 2009
OstovanBana Co. January 2005 - May 2007
ArvinBoom Co. July 1994 - September 2001
Skills
Management, MS Project, Project Planning, Program Management, Management Consulting, Business Strategy, Project Management, Engineering, Project Portfolio..., Team Leadership, Strategic Planning, Microsoft Office, Microsoft Excel, Business Analysis, AutoCAD, Contract Negotiation, Negotiation, French, Team Management, Ideation,, Design Thinking, Creative problem solving
Education
École de technologie supérieure/ Montreal / Canada 2012 — 2015
Master's degree, Innovation Management
Université de Montréal 2013 — 2013
Movie Production management
Diverse Universities from : USA / Germany/ Denmark / 2012 — 2013
Online courses, Personal Improvement
Old Montreal College / Cégep du Vieux Montréal 2009 — 2010
AEC
Université Rennes II - Haute-Bretagne 2002 — 2005
French Language and Literature, Étude d'avancée de la langue française
Universiy of Najafabad 1995 — 1998
Master's degree, Structural Analysis and Design
University of Kashan 1990 — 1995
Bachelor's degree, Civil Engineering
Cx Contact October 2011 - Present
Synergie Contact Inc April 2010 - October 2011
Synergie - Contact March 2009 - April 2010
Teleperformance 2007 - 2008
BrasilCenter February 2005 - November 2005
CSU CardSystem SA August 2003 - December 2004
TIM Brasil April 1999 - July 2003
Skills
Call Center, Workforce Management, Project Planning, Coaching, Customer Experience, Call Centers, Telecommunications, Operations Management, DES, Entrepreneurship, Management, Team Management, Team Leadership, Contact Centers, Outsourcing, Leadership, Marketing, Project Management, Avaya, Customer Service
Education
Universidade Federal Rural de Pernambuco 2000 — 2001
Maitrise, Administration in Marketing- Customer Relationship
Aramark Canada January 2011 - Present
2011 January 2011 - Present
private August 2010 - December 2010
Instituto America, Bilingual Elementary School August 2009 - August 2010
Teleperformance August 2009 - May 2010
UNIVERSIDAD AUTONOMA DE CHIHUAHUA August 2006 - May 2009
Education
Universidad Iberomexicana 2001 — 2006
Graduate degree, Communications
Post-Graduate Diploma, Public Relations management
IP
IPAG Ecole Superieur de Commerce
Communications
Teleperformance, USA 2007 - Present
C3 Customer Contact Channels October 2010 - February 2011
Teleperformance June 2009 - August 2009
Teleperformance August 2007 - May 2009
Education
Preferred Real Estate School 2007 — 2007
75 hours, Appraisal
Cameo College of Essential Beauty 2005 — 2007
Master Esthetics
Law Offices of Lisa P Wildstein, LLC August 2014 - Present
University of Miami February 2014 - June 2014
Tropical Publications February 2014 - June 2014
Teleperformance August 2013 - January 2014
Best Western Oceanfront August 2011 - August 2013
Western & Southern Financial Group April 2009 - August 2011
Control & Integration Associates, Inc. November 1996 - April 2009
Skills
Paralegals, Legal Writing, Legal Research, Legal Documents, Customer Support, Legal Compliance, Customer Experience, Office Administration, Office Management, Sales, Insurance, Marketing, Small Business, Life Insurance, Disability Insurance, Time Management, Customer Service, Retirement, Cold Calling, CRM, Fixed Annuities, Selling, Social Media Marketing, Social Networking, Marketing Strategy, Public Speaking, Networking, Financial Analysis, Long-term Care, Team Building, Entrepreneurship, Leadership, Training, Finance, Account Management, Retirement Planning, Direct Sales, Term Life Insurance, Coaching, Strategic Planning, Sales Management, New Business Development, Banking, Business, Strategic Financial..., Hospitality, Customer Satisfaction, Employee Benefits, Management, Recruiting
Education
University of Miami Division of Continuing and International Education (DCIE). 2014 — 2014
Certificate
Boston University - School of Management 1977 — 1979
MBA
Union College 1973 — 1977
Bachelor of science
Ontario Ministry of Community Safety and Correctional Services October 2014 - Present
Canadian Tire December 2012 - September 2014
Scotiabank September 2012 - December 2012
Ontario Ministry of Education April 2012 - July 2012
TD Securities March 2010 - March 2012
Morneau Sobeco September 2009 - January 2010
Canadian Tire February 2009 - May 2009
American Express July 2007 - December 2008
Teleperformance August 2006 - July 2007
Skills
SSRS, SSIS, ADO.NET, VB.NET, WCF, LINQ, ASP.NET, SQL Server, .NET, SOA, Web Services, C#, XML, T-SQL, Application Development, HTML, IIS, SDLC, Crystal Reports, SQL, Database Design, AJAX, Visual Studio, Microsoft SQL Server, ASP
Education
Tianjin University of Science and Technology 1986 — 1990
Bachelor of Science (B.Sc.), Computer Science
Teleperformance August 2013 - Present
The Home Depot February 2013 - August 2013
Griptonite Games June 2010 - October 2012
The Guildhall at SMU January 2009 - March 2011
Abilene Christian University August 2008 - December 2008
Abilene Christian University February 2004 - December 2008
Skills
Design, Level Design, Scripting, UT3, UDK, Unity, C#, Maya, Whiteboxing, Encounter Design, Combat Design, Illustrator, Photoshop, Excel, Word, Visio, Microsoft Office, Powerpoint, Spanish, Unreal Engine 3, Unreal 3, PS3, Gameplay, Game Design, Game Development, 3D, PowerPoint
Education
SOUTHERN METHODIST UNIVERSITY GUILDHALL 2009 — 2010
Professional Certificate of Interactive Technology, Game/Level Design
Abilene Christian University 2004 — 2008
B.A., English
Teleperformance December 2014 - Present
GH Daniels & Associates July 2007 - October 2010
LCC travesias mundiales 2008 - 2009
Travesias Mundiales August 2007 - April 2008
Education
Centro de Estudios Superiores del Estado de Sonora 2001 — 2007
LAET
ACCENT Marketing November 2013 - Present
ACCENT Marketing March 2010 - November 2013
Sprint Nextel April 2006 - April 2009
IBM December 2004 - April 2006
Teleperformance August 2003 - December 2004
Skills
Account Management, Strategic Consulting, Customer Experience, Voice of the Customer, Multi-channel Marketing, Digital Marketing..., CRM, Business Process..., Analysis, Project Planning, Performance Management, Program Management, Vendor Management, Call Centers
Education
Albion College 1995 — 1999
B.A., English/Political Science
CooperCraft Communications, Inc. May 2013 - Present
Select Tel Systems March 2007 - May 2013
Teleperformance May 2002 - November 2006
Skills
Certified Project..., Business Analysis, Microsoft SQL Server, HTML, Project Portfolio..., Integration, Team Leadership, Software Project..., SDLC, Agile Project Management, Data Center, Pre-sales, Project Management, PMP, CRM, Sales, Customer Service, Telecommunications
Education
ShoreTel University 2015 — 2015
Solutions Architect, System Design and Architecture, A+
VMWare Partner University 2013 — 2013
VSP Certification, VMWare Solution Provider, A
Albany State University 1995 — 2002
B.A., Mathematics
Teleperformance June 2015 - Present
BusinessTrends (A Kelly Services Company) June 2010 - December 2010
Skills
Legal Research, Human Resources, Training
Education
San Sebastian College - Recoletos de Manila 2011 — 2015
Doctor of Law (J.D.), Banking, Corporate, Finance, and Securities Law
San Beda College 2006 — 2010
Bachelor of Arts (BA), Entrepreneurial and Small Business Operations
Insource Performance Solutions, LLC May 2013 - Present
iQor October 2010 - May 2013
Teleperformance April 2005 - February 2010
Education
Universidad Tecnológica de El Salvador
Teleperformance January 2012 - Present
Wal-Mart May 2011 - January 2012
Skills
Cashiering, Retail, Customer Service, Cash Register, Wal-Mart, Telephone Skills, Customer Experience, Customer Satisfaction, Restaurants, Cashiers, Food
Education
Centura College-Columbia 2009 — 2010
Teleperformance January 2011 - Present
T-Mobile August 2006 - August 2008
Education
Abilene Christian University 2004 — 2006
Clyde High School 1999 — 2004
High School Diploma
Arrow Electronics May 2014 - Present
Teleperformance August 2013 - February 2014
Ericsson August 2008 - May 2013
United Services LLC November 2006 - July 2008
Skills
Integration, GSM, LTE, WCDMA, 2G, BSS, SDH, GPRS, SS7, IP, NMS, Transmission, Microwave, DWDM, Computer Network..., TCP/IP, Fiber Optics, Telecommunications, OSPF, GPON, MPLS, Ethernet, Wireless, Core Network, WiMAX, CDMA, 3G
Education
Al-Nahrain University 1990 — 1994
Bachelor, Electronic & Communication Engineering
Teleperformance July 2006 - Present
Skills
A/P Manager, A/P Accruals, IFRS, Month End Closing, General Ledger, Team Management, Contact Centers, Workforce Management, Customer Satisfaction, Performance Management, Facility Management, Customer Service, Call Centers, Microsoft Excel, Microsoft Word, Microsoft Exchange, Sage 300 ERP, Team Leadership, Time Management, Corporate Communications, Manufacturing..., Vendor Relations, Vendor Management, New Vendor Development, US GAAP reporting, 1099 Preparation, Process Improvement, Client Services, Year-end Close, Business Travel, Invoice Processing, Expense Reports, Expense Management, Intercompany..., Select and Process..., Management, Finance, Accounts Payable, Customer Experience, Operations Management, Training, Leadership
Education
Interface College-Spokane 1989 — 1990
Associate’s Degree, Business/Corporate Communications, Finance, 3.7
Interface College-Spokane
Teleperformance December 2011 - Present
TeleTech April 2009 - July 2009
Teleperformance April 2008 - June 2008
Hardees June 1998 - January 1999
Skills
Cash Handling, Cashiering, Clerical Duties, Answering Phones, Copying, Document Scanning, Communication Written, Data Entry, General Office Duties, Office Equipment, Keyboarding, Calculator, Customer Service, Typing, Photocopier, Fax, Scanners, Computer Literate, Great People Skills, Well Organised, Organizing, Punctual, Courteous, Observant, Perceptive, People-oriented, Team-oriented, Detail Orientation, Prompt, Microsoft Office 2007, Reliability, Fast Learner, Hard Worker, Able To Work Under..., Imaginative, Office Management, Telephone Skills, Multi-line Phone, Google Analytics, YouTube, Facebook, Phone Etiquette
Education
Laurel Business Institute 1996 — 1997
None, Medical/Secretarial Assistant
Albert Gallatin 1991 — 1995
HS Diploma, Business
Albert Gallatin Senior High School 1991 — 1995
Diploma, English, Accounting, Typing, Algebra
Albert Gallatin Senior high school 1991 — 1995
Diploma, Business
American Bar Association March 2012 - Present
Allure Hair Designs November 2011 - January 2013
HSBC August 2005 - April 2010
Jones and Collins, LLC February 2005 - August 2005
Teleperformance June 2000 - December 2004
Simply Fashion Stores, Ltd. May 1997 - July 1998
Grand Foods February 1996 - April 1997
Skills
Typing 40 wpm, Data Entry 10,000 kph, MS Office Suite, Highly Organized, Detailed Oriented, Analytical Thinker, Time Management, Multi-Tasker
Education
New Horizons
Administrative Assistant
Robert Morris University 2003 — 2005
Associate in Applied Scinc, Paralegal Studies
Pyramid Career Institute 1999 — 1999
Certificate of Completion, Computer Driven Customer Service
Top Factory August 2013 - December 2013
Atento June 2013 - August 2013
Información Creativa Ltda October 2010 - April 2013
Teleperformance October 2008 - August 2010
Competencia Plus Ltda September 2007 - October 2008
Skills
Call Centers, Spanish, Microsoft Office, Project Management, English, Team Leadership, Customer Service, New Business Development, Liderazgo de equipos, Planificación..., Liderazgo, Telecomunicaciones
Education
Fundación Universitaria Konrad Lorenz 2009 — 2012
Markenting
Colegio Superior de Telecomunicaciones 2005 — 2007
Técnico en Locución y Medios Audiovisuales, Locución
PSG Global Solutions February 2012 - Present
Teleperformance October 2007 - July 2011
Alorica April 2007 - October 2007
Skills
Full-cycle Recruiting, Talent Acquisition, Technical Recruiting, Performance Management, Applicant Tracking..., Hiring, Sourcing, Executive Search, Interviewing, Employee Relations, Salary Negotiation, Recruitment/Retention, Employee Engagement, Talent Management, Employer Branding, Coaching, HR Consulting, Mentoring, Team Building, Talent Development, Team Leadership, Metrics
Education
AMA University 2002 — 2004
Master of Computer Applications (M.C.A.), Information Technology
Teleperformance July 2010 - Present
Saint Lucie County BOCC February 1998 - March 2003
Education
FastTrain of Ft Lauderdale 2009 — 2010
Vocational Diploma, Networking
Teleperformance 2010 - Present
Education
ITT Technical Institute-Columbia
ITT Technical Institute-Columbia
The Wooten Family May 2008 - December 2010
Lafayette Manor Inc February 2009 - May 2009
Cherrytree Nursing Facility January 2008 - April 2008
TeleTech March 2007 - June 2007
Teleperformance August 2006 - December 2006
Target August 2002 - April 2003
Skills
Home Health Aide, Customer Service, Telephone Skills, Certified Nursing..., Communication, Drivers licsence, Time Management, Training, Invoicing, Medical Terminology, Nursing
Education
Ventura Senior High 2002 — 2003
N/A, College/University Preparatory and Advanced High School/Secondary Diploma Program
Ventura Adult and Continuing Education 2002 — 2002
GED, GED
Humana June 2012 - Present
Ameritox May 2010 - January 2012
Phoebe Sumter Medical Center November 2009 - May 2010
DIRECTV July 2008 - December 2009
Kohl's Department Stores November 2007 - July 2008
Teleperformance September 2003 - August 2005
Coats January 2000 - December 2000
Skills
Medical Devices, Hospitals, Laboratory, Healthcare, Lifesciences, Drug Testing, Medical Terminology, Leadership, Data Entry, Management
Education
Albany State University 2006 — 2007
Registered Nursing, Nursing Administration, Nursing Research and Clinical Nursing
Albany Technical College 2001 — 2003
Practical Nursing, Vocational Nursing and Nursing Assistants
Currently Unemployed December 2011 - Present
Teleperformance December 2008 - June 2010
Teleperformance 2008 - 2010
Skills
Customer Service, Business Technology, Sales Management, Management, Childcare
Education
Albany Technical College 2010 — 2012
Sally Beauty July 2015 - Present
Teleperformance October 2014 - March 2015
Little Caesars Pizza August 2013 - February 2014
Skills
Microsoft Excel, Microsoft Word, Social Media, PowerPoint, Microsoft Office, Time Management, Teamwork, Sales
Education
Taylor Andrews Academy of Hair Design 2015 — 2016
Cosmetology/Cosmetologist, General
Canyons Technical Education Center 2013 — 2014
Business Administration and Management, General
Riverton High School 2012 — 2014
Circle K April 2013 - Present
Teleperformance November 2011 - April 2013
Skills
Call Centers, Workforce Management, Contact Centers, Service Delivery, Customer Experience, Technical Support, Customer Satisfaction, Team Management, Troubleshooting, Customer Service
Education
Blue Cliff College-Shreveport 2013 — 2013
Cosmetology, Barber/Styling, and Nail Instructor
IMPAK Corporation November 2012 - Present
First4Skills January 2011 - August 2012
ClassFitness August 2010 - August 2012
Winemark July 2003 - April 2011
Armstrong Learning Ltd September 2010 - January 2011
Teleperformance August 2008 - February 2009
mikesbingo.com May 2007 - August 2007
Lomard May 2007 - August 2007
Tim Lewis Recruitment June 2002 - September 2002
Skills
MIG welding, Arc Welding, Oxy-acetylene, Writing, Report Writing, Communication, Internal Communications, Marketing Communications, Marketing Strategy, Market Research, E-business, E-Learning, CAD/CAM, CNC manufacturing, CNC Programming, AutoCAD, English, Administrative..., Database Administration, Training Delivery, Teacher Training, Fitness Training, Customer Service, Sales, Retail, Retail Sales, Microsoft Office, Organization, Time Management, Leadership, Adult Education, Office Administration
Education
University of Ulster 2008 — 2012
Bachelor of Science (BSc), Business Studies, 2:1 (Hons)
Stranmillis University College, Queen's University Belfast 2005 — 2010
Bachelor of Education (BEd), Technology and Design, 1:1 Hons
Wesleyan College 2007 — 2008
Bachelor of Business Administration (B.B.A.), International Business, 3.76
MobileNet Services June 2014 - Present
United States Postal Service July 2013 - September 2013
iQor April 2013 - August 2013
ADPI Intermedix 2010 - 2011
JCPenney August 2008 - March 2009
The Home Depot May 2008 - August 2008
jcpenney September 2007 - December 2007
Teleperformance January 2007 - August 2007
Safelite AutoGlass March 2006 - December 2006
Skills
Customer Service, Administrative..., Data Entry, Microsoft Office, Microsoft Word, PowerPoint, Medical Billing, Medical Terminology, Call Center, Customer Satisfaction, Medical Coding, CPT, HIPAA, 10 Key, Troubleshooting, Fax, Office Equipment, Clerical Skills, Appointment Scheduling, ICD-9, Microsoft Excel, Outlook, Call Centers, Telephone Skills, Invoicing
Education
Per Scholas 2012 — 2012
Technical Degree, Information Technology
American School of Technology 2009 — 2010
Technical degree, Medical Office Assistant/Specialist
College of Mount St. Joseph 2005 — 2006
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities
Savory Foods Inc. 2011 - 2012
Teleperformance June 2006 - November 2006
Skills
Business Technology, PC Operating Systems, Accounting, Manual Labor
Education
Grand Rapids Community College 2010 — 2010
Albany State University 2007 — 2007
Cricket DBA Comfort Suite March 2013 - July 2013
Vesta Hospitality September 2011 - April 2012
Hampton Inn & Suite June 2010 - September 2010
Teleperformance January 2010 - April 2010
Law Office of Alma R. Garza October 2008 - December 2008
Shady Brooks May 2003 - March 2005
T & S Manufacturing LLC February 2000 - March 2003
JT Motgage Company, LLC March 1989 - December 1999
Skills
Bilingual..., •Answered phones, •Scheduled..., Customer Service, •Greeted clients, Public Speaking, Certified Food..., CNA Training, Phlebotomist Training, Quick Books, Word, Excel, Windows 8.1, Organizational &..., Microsoft Word, Time Management, Well-organized, Enthusiastic, Friendly, Responsible, Timely, Knowledge, Communication, Dependanble, Task Orient, Self-motivated, Self-confidence
Education
South Texas College 2014 — 2014
Certificated, Phlebotomy Technician/Phlebotomist, 3.7
South Texas Vocational Technical Institute-McAllen 2012 — 2014
Diploma, Patient Care Assistance/CNA, 2.4
Edinburg High School 1983 — 1986
High School, General Studies, 12 th completed High School
DIRECTV May 2013 - Present
Arise Virtual Solutions Inc. 2011 - 2012
Teleperformance November 2009 - December 2010
Skills
Active Listening, Conflict Resolution, Creative Problem Solving, Troubleshooting, Telecommunications, Customer Service, Telephone Skills
Education
Georgia Perimeter College 2011 — 2013
Associate of Science (AS), Business Administration and Management, General
Albany State University 2007 — 2010
TEK Smith December 2014 - Present
Mount Vernon News December 2007 - May 2015
Vertis Communications August 2005 - July 2006
Brown Publishing September 1996 - December 1997
Teleperformance February 1997 - July 1997
Skills
Computer Repair, Citrix, Troubleshooting, Printers, Windows 7, XP, Remote Desktop, Computer Hardware, Windows Server, Technical Support, Software Installation, Hardware, Windows, Networking, Laptops, Windows Vista, Windows XP Pro, Computer Security, Operating Systems, Network Security, VMware
Education
MyComputerCareer.com
comtptia A+, Comptia network+, MTA, Active Directory certifications, IT
Pioneer Career and Technology Center
Meat Processing
Time Warner Cable January 2013 - Present
Teleperformance June 2010 - January 2013
Quiznos June 2008 - June 2010
Skills
Troubleshooting, Information Technology, Technical Support, Help Desk Support, Software Installation, Computer Hardware..., Wireless Networking, Network Installation, Wiring, Microsoft Office, ICOMS, Internetworking, Customer Service, Customer Support, Computer Repair
Education
Knox County Career Center 2007 — 2009
Certificate of Completion, Information Technology
East Knox High School 2005 — 2009
High School Diploma, n/a
TeleTech October 2010 - Present
Teleperformance August 2005 - September 2009
Golden Corral August 2005 - August 2005
Skills
Technical Support, Troubleshooting, Customer Satisfaction, Software Installation, Operating Systems, Customer Service, Call Centers, Storage, Workforce Management, BPO, Customer Experience, Contact Centers, Service Delivery, Mac, Outsourcing
Education
Pennsylvania Institute of Health and Technology 2009 — 2010
Associate's degree, Business Information Technology
California University of Pennsylvania 2003 — 2005
Bachelor of Science (B.S.), Business Administration and Management, General, 3.46 GPA
Penn State University 2000 — 2003
Associate in Arts in Letters, Arts and Sciences
Teleperformance February 2013 - Present
Education
Career Technical College-Shreveport 2011 — 2013
Associate's degree, Administrative Office Technology
Southwood High School 2006 — 2010
Teleperformance 2012 - 2013
Forever 21 January 2010 - March 2011
Skills
Microsoft Office, Computers, Customer Service, Cashiers, Call Centers, Calculations
Education
Paine College 2009 — 2013
Sociology
Allen University 2007 — 2009
Bachelor of Applied Science (B.A.Sc.), Biology, General
City of Fort Lauderdale February 2014 - Present
Utopian Salon and Wellness August 2012 - January 2014
Teleperformance February 2012 - July 2012
Burlington Coat Factory September 2010 - January 2012
Skills
Swedish, Chair Massage, Therapeutic Massage, Relaxation
Education
American Institute 2011 — 2012
Massage Therapy/Therapeutic Massage
Atlantic Technical Center 2006 — 2010
high school
Sanford Brown
Medical/Clinical Assistant
AMR March 2013 - Present
Teleperformance April 2012 - March 2013
Medics transportation 2010 - 2013
Skills
Customer Service, Healthcare, Sales, Training, Process Improvement, Customer Satisfaction, Telecommunications
Education
City College 2013 — 2013
Atlantic Technical Center 2006 — 2006
CNA
Jersey College
Associate's degree, Registered Nursing, Nursing Administration, Nursing Research and Clinical Nursing
Teleperformance December 2012 - October 2013
Rodz September 2012 - May 2013
Kumori September 2010 - September 2011
Skills
Customer Service, Time Management, Teamwork, Customer Satisfaction, Catering, Restaurants, Communication, Leadership, Social Media, Telephone Skills
Education
South Texas Vo-Tech Institute 2009 — 2010
Certification, Medical/Clinical Assistant
Options high school 2008 — 2009
Barksdale Air force Base November 2012 - Present
Teleperformance July 2011 - Present
Education
Ayers Career College 2013 — 2014
CPhT, Pharmacy Technician/Assistant
Bossier Parish Community College 2010 — 2011
Charlotte Russe March 2015 - Present
Joe's Crab Shack April 2014 - Present
Margaritaville Resort Casino - Bossier City, La. May 2013 - May 2014
Teleperformance May 2011 - August 2013
Skills
Customer Service, Time Management, Customer Satisfaction, Teamwork, Microsoft Word, Telephone Skills, PowerPoint, Data Entry, Social Media, Attentiveness, Interpersonal Skills
Education
Ayers Career College 2013 — 2014
Medical Office Assistant/Specialist
Southern University at Shreveport 2010 — 2012
LSU Shreveport 2009 — 2010
Mass Communication/Media Studies
Teleperformance December 2012 - Present
Skills
Event Planning, Customer Service
Education
Albany Technical College 2014 — 2020