Teleperformance Company
Industry: Business process outsourcing company
DescriptionTeleperformance SE is an omnichannel company headquartered in France. The company specializes in outsourced omnichannel customer experience management, also known as Business Process Outsourcing. CEO: Daniel Julien (Oct 2017–) Founder: Daniel Julien Headquarters: Paris, France Subsidiaries: Teleperformance USA, LanguageLine Solutions,
Teleperformance List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Teleperformance. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Teleperformance Salaries. You can even request information on how much does Teleperformance pay if you want to. Learn about salaries, pros and cons of working for Teleperformance directly from the past employees.
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1,774 Teleperformance employees in database. Find out everything there's to know about Teleperformance employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Teleperformance Employees
Cardel Homes January 2015 - Present
Ministry of Foreign Affairs-Consulate of Mexico in Calgary 2013 - 2014
Avaya 2008 - 2013
ENMAX 2007 - 2007
Teleperformance 2004 - 2006
Pegaso PCS (acquired by Telefonica Spain) 2000 - 2002
Skills
Salesforce.com, Call Centers, Unified Communications, Project Management, Strategic Planning, Management, Telecommunications, Professional Services, Avaya, Pre-sales, Customer Service, Negotiation, Telephony, Outsourcing, Budgets, Pricing Analysis, Research, Auditing, Contact Center..., Avaya IP Telephony, Sales Operations, Records Management, Disaster Recovery, Handle Confidential..., Windows, Employee Training, Avaya Technologies, Integration
Education
Universidad Tecnológica de México
Bachelor of Science Degree in Engineering with a focus in Electronics and Communications.
Kespry Inc. July 2015 - Present
Airware October 2014 - July 2015
LinkedIn July 2013 - February 2014
LinkedIn April 2012 - July 2013
Extole August 2011 - April 2012
Manta Media Inc. dba Manta January 2011 - August 2011
Teleperformance July 2005 - March 2011
Wyred LLC October 2009 - October 2010
Skills
C, Objective-C, C++, Java, Perl, Python, Ruby, PHP, JavaScript, HTML/CSS, HTML5, CSS3, SCSS, Cocoa, Ruby on Rails, Symfony, Zend Framework, Backbone.js, Ember.js, Node.js, jQuery, YUI, XUL, Apache, Nginx, MySQL, MongoDB, Redis, Linux server..., Amazon Web Services, TDD, BDD, Agile, HTML 5, Agile Methodologies, SASS, CSS, Web Development, Distributed Systems, HTML, User Experience, Israeli-Palestinian..., Belly Dance, Mobile Applications, Object Oriented Design, Software Development, iOS development, Git, Front-end, Linux
Education
DeVry University
Computer Science, Information Systems
The Ohio State University
Computer Science
Merrill Lynch August 2015 - Present
Wells Fargo December 2014 - August 2015
iCan Benefit Group December 2013 - December 2014
Primerica/PFS Investments October 2012 - December 2014
CustomPlay LLC May 2010 - March 2013
Teleperformance August 2009 - May 2010
The Miami Herald Media Company January 2009 - July 2009
Skills
Life Insurance, Leadership, Financial Services, Fixed Annuities, Variable Annuities, Indexed Annuities, Series 6, Mutual Funds, Investments, Retirement, College Savings Plans, IRAs
Education
University of Florida 2005 — 2008
Bachelors in Telecommunications, Broadcast Journalism, 3.8 GPA
Chuck E. Cheese CEC Entertainment Inc 2012 - Present
Mobile Meals August 2011 - December 2011
Austin Biomedical Institute of Akron January 2011 - May 2011
Economic Development through Growth & Enterpreneurship (EDGE) August 2010 - December 2010
Teleperformance 2006 - 2009
Hunter Temporary Services 2001 - 2004
Rose Hill Burial Park/American Memorial Life Insurance Company 1999 - 2001
All Foils Inc. 1998 - 1999
PPI Professional Pastoral Institute 1996 - 1997
Integrated Health Services 1995 - 1996
Skills
Marketing Strategy, Market Research, Strategic Planning, Marketing, Leadership, Product Development, Customer Service, Customer Relations, Account Management, New Business Development, Coaching, Strategy, Public Speaking, Research, Event Planning, Microsoft Office, Sales, Advertising, Product Management, Management, Team Building, Project Management, Marketing Research, Program Management, PowerPoint, Data Analysis, Training, Analysis, Business Development, Nonprofits, Consulting, Business Strategy
Education
The University of Akron 2007 — 2011
BSBA, magna cum laude, Marketing
The University of Akron 2005 — 2011
MBA, Strategic Marketing
The Athenaeum of Ohio 1990 — 1997
MA, Counseling
Teleperformance August 2013 - Present
Teleperformance September 2012 - August 2013
Teleperformance May 2012 - September 2012
Teleperformance August 2011 - May 2012
The Ohio State Library January 2010 - March 2010
Skills
Research, Microsoft Office, iWork, Operations Management, Coaching, Leadership Development, Process Improvement, Customer Service, Team Leadership, Management, Training, Analysis, Vendor Management, Budgets, Call Centers
Education
The Ohio State University 2006 — 2011
Bachelor of Arts (B.A.), European History, 3.8
Harvard T.H. Chan School of Public Health July 2015 - Present
Harvard T.H. Chan School of Public Health December 2014 - July 2015
Harvard T.H. Chan School of Public Health June 2013 - December 2014
TechTarget October 2011 - June 2013
The Ohio State University October 2010 - October 2011
Teleperformance March 2009 - October 2010
Skills
Active Directory, iOS, Microsoft Exchange, System Administration, Windows 7, Windows Powershell, VMware, SharePoint, Servers, Windows Server, OS X, Group Policy, Windows System..., Android, Mobile Devices, Information Technology, IT Hardware Support, System Monitoring, Powershell, DHCP
Education
The Ohio State University 2004 — 2011
Bachelor of Arts (BA), English Language and Literature, General
Feld Entertainment January 2015 - Present
Production Services International June 2014 - January 2015
LIVE! Technologies January 2013 - June 2014
Comic Town June 2012 - June 2014
Value City Arena November 2010 - June 2014
Value City Arena November 2013 - March 2014
The Ohio State University May 2011 - July 2012
The Ohio State University New Works September 2011 - January 2012
Teleperformance 2012 - 2012
Marketplace on Neil September 2009 - March 2011
Education
The Ohio State University 2008 — 2012
Bachelor of Arts (B.A.), Technical Theatre/Theatre Design and Technology
The Ohio State University 2008 — 2012
Bachelor of Arts (B.A.), Theatre, Art, and Film Technology
Hughes Network Systems April 2015 - Present
Teleperformance August 2013 - April 2015
Ovex Technologies Pakistan (Pvt.) Ltd. January 2008 - July 2012
Skills
Microsoft Excel, Microsoft Project, Microsoft Office, Business Development, Business Analysis, Visio, Data Analysis, Requirements Analysis, Requirements Gathering, PowerPoint, Analysis, Process Improvement, CRM, Team Management, Management, Vendor Management, Project Planning, Business Process, Project Management, Time Management, Teamwork, Customer Service, Team Leadership, Databases
Education
Pakistan Institute of Development Economics 2009 — 2011
Master of Business Administration (MBA), Marketing
University of Engineering and Technology, Taxila 2000 — 2004
Bachelor of Engineering (B.E.), Information Technology
Wilmington Paper Corp November 2007 - Present
Global Information Specialists 2004 - 2007
TARGET RESUME INC 2001 - 2004
ONLINE-JOBS INC. 1996 - 2001
Convergys February 1998 - February 1999
Teleperformance January 1997 - February 1998
Skills
Integration, Disaster Recovery, SQL, Data Center, Networking, SharePoint, Microsoft SQL Server, Management, SDLC, Windows Azure, Vendor Management, Virtualization, Budgets, ITIL, Logistics Management, CRM, Security, Business Intelligence, VMware, Information Technology, Project Management, VoIP, IT Strategy, Software Development, IT Management, Active Directory, Servers, Strategic Planning, Leadership, Cloud Computing, Windows Server, IT Operations, Software Project..., Mobile Technology, Logistics, Contract Negotiation, Strategy, Troubleshooting, Technical Support, Joomla, Contract Management, Vendor Relationships, Infrastructure, Program Management, Business Analysis, Process Improvement, Databases, Hardware, Training, IOT
Education
University of Central Florida - College of Business Administration 1996 — 2004
Bachelor of Science (BS)
Express Plumbing Service Inc February 2015 - Present
T-Mobile July 2013 - August 2014
All American Publishing December 2011 - July 2013
Teleperformance March 2010 - June 2011
Skills
Customer Service, Leadership, Management, Training, Call Centers, Sales, Negotiation, Team Leadership, Team Building, Microsoft Office, Customer Satisfaction, Marketing Strategy, Marketing, SmartService, Outlook
Education
Treasure Valley Community College 2008 — 2009
N/A, Core Studies
Caldwell Senior High School 2004 — 2008
High School Diploma, General
LA Computer Company April 2015 - Present
Norm Reeves Honda Superstore Huntington Beach November 2014 - February 2015
AutoZone March 2014 - November 2014
Stockton 12 Honda September 2013 - February 2014
West Valley City Family Fitness Center August 2012 - November 2013
Walmart August 2012 - October 2013
Teleperformance March 2013 - July 2013
Wendy's August 2012 - November 2012
University of California, Riverside March 2011 - August 2012
Krikorian Premiere Theaters May 2008 - September 2008
Skills
Customer Service, Microsoft Office, Computer Hardware, Microsoft Excel, HTML, Dreamweaver, Matlab, Solidworks, Computer Network..., Multivariable Calculus, Light Board Operator, Linux, Forklift experience, Time Management, C, C++, Python, Ruby, Networking, Technical Support, Sales
Education
UC Riverside 2008 — 2012
none, Mechanical Engineering
Western High School 2004 — 2008
High School Deploma, GED, 3.1
UCLA Anderson School of Management September 2014 - Present
Meritus Payment Solutions an Optimal Payments Company June 2015 - August 2015
Brandlive April 2014 - August 2014
Bain & Company July 2013 - March 2014
Bain & Company July 2012 - June 2013
Bain & Company August 2010 - July 2012
Teleperformance March 2010 - August 2010
Skills
Business Strategy, Management Consulting, Leadership, Financial Modeling, Strategy, Corporate Finance, Market Entry, Economics, Valuation, Consulting, Performance Improvement, Analysis, Mergers & Acquisitions, Strategic Consulting, Spanish, Financial Analysis, Organizational..., Team Leadership, Market Research, Customer Segmentation..., Microsoft Office, Competitive Analysis, Strategic Planning, Go-to-market Strategy
Education
Universidad Torcuato Di Tella 2006 — 2009
Economía Empresarial, Economics
Escuela Argentina Modelo 2004 — 2005
DSV Air & Sea October 2013 - Present
Expeditors March 2013 - October 2013
Expeditors July 2011 - March 2013
UMAFOR November 2009 - November 2010
Teleperformance December 2009 - July 2010
Skills
Bilingual, Microsoft Office, Customer Service..., Supervisory Skills, Works well in a team, International Logistics, Air Freight, Export-Import, Operations Management, Global Operations
Education
The University of Texas at El Paso 2005 — 2009
Bachelor of Business Administration (BBA), International Business
Pilot Flying J July 2015 - Present
Teleperformance August 2014 - December 2014
Macy's May 2013 - November 2013
Ameican Eagle June 2013 - October 2013
Convergys February 2013 - April 2013
Skills
Policy, Performance Management, Employee Relations, Human Resources, Organizational..., Recruiting, HRIS, Change Management, Employee Engagement, HR Policies, Personnel Management, Coaching, Talent Management, Training, Employee Benefits, Microsoft Office, Benefits Administration, Leadership Development, Employment Law, Onboarding, Customer Service, Interviews
Education
Wade College 2010 — 2011
Associate of Arts (AA), Fashion Merchandising
Tyler Junior College 2009 — 2010
Associate's degree, Business Administration and Management, General
Teleperformance January 2008 - Present
Teleperformance March 2005 - December 2007
Emida Technologies 2002 - 2005
Include January 1998 - December 2001
Skills
Marketing, Business Intelligence, Strategic Planning, Competitive Intelligence, Finance, Business Process..., Contact Centers, Salesforce.com, Project Management, Customers Relationship..., Change Management, Cross-Functional Team..., BPO, Cross-functional Team..., Marketing Communications, Product Management, Competitive Analysis, Analysis, CRM, Business Planning, Entrepreneurship, Leadership, Business Development, Strategy, Team Management, Business Analysis, Marketing Strategy, Business Strategy, Advertising, Customer Experience, Call Centers, New Business Development, Market Research, Outsourcing, Analytics, Mobile Devices, Vendor Management, Strategic Partnerships, Segmentation, Lead Generation, Management, Start-ups, Team Leadership, Telecommunications, SaaS, Account Management, B2B, Customer Satisfaction, Customer Retention, Networking
Education
University of Miami - School of Business 2002 — 2004
MBA, Finance & Marketing
Universidad Católica Andrés Bello 1995 — 2000
BA, Mass Media Communications - Journalism
Walgreens March 2013 - June 2013
Teleperformance July 2012 - February 2013
Skills
Perfectionist, Customer Service, Solid computer skills, Microsoft Office, Automotive, Watch-and-Learn Person
Education
Kaplan College-Mcallen 2014 — 2015
Dental Assisting/Assistant
The University of Texas-Pan American 2009 — 2010
Registered Nursing/Registered Nurse
Safety-Kleen March 2013 - Present
Retama manor May 2012 - February 2013
Liquid Environmental Solutions September 2006 - April 2012
ASG Security October 2004 - September 2006
Teleperformance December 2003 - October 2004
Convergys August 2000 - August 2002
Skills
PowerPoint, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook Express, Microsoft CRM, Java, C++, Internet, Sales, Operations Management, Sales Operations, Account Management, Contract Negotiation, Sales Management, Training, Customer Service
Education
The University of Texas-Pan American 1998 — 2003
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Donna High School 1995 — 1998
Home Joy June 2014 - Present
United States Postal Service December 2013 - January 2014
Mercy Housing July 2006 - December 2013
Armageddon security February 2002 - March 2011
Mercy Housing July 2006 - October 2010
Teleperformance June 2001 - February 2003
Skills
Customer Service, Operational Excellence, Yardi Property..., Management, Organization, Filing, Blended management, Ops Technology site, Security, Sales, Home Care, Purchase Orders, Data Entry
Education
University of Phoenix 2014 — 2015
Associate of Arts (A.A.), Business Administration and Management, General
Triton College 2002 — 2003
Keyboarding, keyboarding
Clinique de Médecine Industrielle et Préventive du Québec (CMIPQ) July 2012 - Present
PaperWorks Industries, Inc. March 2015 - August 2015
Konexia - Services Hébergés March 2012 - March 2014
Teleperformance March 2007 - February 2012
Can-Tech Services March 2005 - February 2007
Cabaret le Pierrot May 2005 - September 2006
Hilton Montréal Bonaventure September 2002 - March 2005
Le Saint Sulpice June 2000 - September 2002
Café Baroque May 1998 - September 2000
Skills
Recruitment/Retention, Labor Relations, Occupational Health, Change Management, Corporate Social..., Organisation Change, Human Relations, General Administration, Counseling
Education
Association du camionnage du québec 2013 — 2013
Enseignement du sytème de transport des matières dangereuses, Technologie / technicien de la sécurité et de la santé au travail, Réussite
PEX 2013 — 2013
Conduite sécuritaire de chariots élévateurs, Technologie / technicien de la sécurité et de la santé au travail, Réussite
ASP Construction 2012 — 2012
Sécurité Générale sur les chantiers de construction, Technologie / technicien de la sécurité et de la santé au travail, Réussite
La fondation des maladies du coeur du Québec 2008 — 2008
Secouriste en milieu de travail, Technologie / technicien de la sécurité et de la santé au travail, Réussite
Mesar Environnement 2008 — 2008
La sécurité des machines en milieu industriel, Technologie / technicien de la sécurité et de la santé au travail, Réussite
Shorinjiryu Kentokukan Karatedo 2000 — 2004
Shodan, Arts Martiaux, Réussite
Université du Québec à Montréal 2000 — 2004
Sciences de la gestion, Ressources humaines, Réussite
Collège Saint-Laurent 1997 — 2000
Sciences humaines-Monde, Sciences humaines, Réussite
Ipsos in North America July 2014 - Present
Teleperformance March 2010 - June 2013
Charles River Laboratories July 2010 - November 2010
Saint Justine hospital January 2010 - March 2010
Familiprix January 2009 - January 2010
Skills
PowerPoint, Microsoft Word, Research, Microsoft Office, Medical Terminology, Public Health, Microsoft Excel, Customer Service, Medicine, Clinical Research, Cpr Certified, Data Entry, Time Management, Healthcare, Telephone Skills, Teamwork, Pharmacy, Facebook, Cashiering, Troubleshooting, Critical Thinking, Medical Devices
Education
Université de Montréal 2009 — 2010
Certificate, Public Health
Université de Montréal 2005 — 2009
Bachelor, Biological sciences
Mindshare May 2015 - Present
NetMediaClick May 2013 - October 2014
Ogilvy Interactive February 2011 - May 2013
D'Adda Lorenzini Vigorelli BBDO November 2010 - February 2011
Fondazione Accademia di Comunicazione March 2010 - November 2010
VMware June 2007 - December 2009
Ingram Micro Italia March 2005 - June 2007
Teleperformance February 2000 - August 2003
Skills
Digital Strategy, Digital Marketing, Online Advertising, Advertising, Marketing Communications, Social Media Marketing, Sales, Teamwork, Supervisory Experience, Forecasting, Social Networking, Digital Media, Marketing, Strategy, Marketing Strategy, Competitive Analysis, Direct Marketing, Mobile Marketing
Education
Università Cattolica del Sacro Cuore 1999 — 2005
Degree in Foreign Languages and Literature, Science of Information and Social Communications
Call Managment Resources May 2013 - Present
Huntington National Bank May 2010 - May 2013
Connect Television March 2009 - December 2009
National City Bank August 2008 - January 2009
Teleperformance November 2007 - August 2008
Sam's Club January 2006 - November 2007
Skills
Incident Management, Banking, ITIL, Risk, Visio, Microsoft Office, Microsoft Office 2007, Typing, Retail, Retail Management, Document Management, Lotus Notes, Pega, Outlook, Passport, early warning, Customer Service, Call Centers, Sales
Education
Tulsa Community College 2007 — 2008
MTPCS, LLC DBA Cellular One 2012 - Present
Teleperformance 2010 - 2011
Convergys September 2005 - September 2010
Skills
Supervisory Skills, Training & Development, Troubleshooting, Employee Training, Marketing, Customer Service
Education
The University of Texas-Pan American 1977 — 1979
BA, English/History
Superior Beverage Group August 2014 - Present
Millis Transfer March 2014 - August 2014
Staples December 2013 - February 2014
Jeni's Splendid Ice Creams September 2013 - October 2013
Micro Center February 2010 - October 2013
Teleperformance April 2006 - January 2007
Skills
Automotive Repair, CDL Class A, Computer Repair, Glass Blowing, Sales, Customer Service, Security, Laptops, Hardware, Customer Satisfaction, Technical Support, Software Installation, Customer Support, Printers, Electronics, Troubleshooting, Windows 7, Computer Hardware, Windows XP, Networking, Wireless Networking, Maintenance & Repair
Education
The Ohio State University 2005 — 2009
Bachelor of Arts (B.A.), Glass
The Ohio State University 2005 — 2009
Bachelor of Arts (B.A.), Glass Blowing
Barclays Bank February 2008 - August 2013
BBVA October 2006 - November 2007
Banco Santander October 2007 - October 2007
Transcom September 2003 - September 2006
Teleperformance October 2001 - June 2002
Bolsanet (stock market company) January 1998 - May 2001
Skills
Servicio de atención al..., Microsoft Office, Microsoft Word, Negociación, Asset Managment, Business, Negotiation, Economics, E-Learning, Financial Risk, Internet, Leadership, Microsoft Excel, New Business Development, Social Networking, Organization, Quality Management, Quality Auditing, Trading, Strategic Planning, Customer Service, Coordination, Administrative..., Asset Management
Education
Complutense University of Madrid 2004 — 2006
Bachelor degree in Work Sciences, Human Resources Management/Personnel Administration
Complutense University of Madrid 1998 — 2004
Bachelor degree in Political Science and Public Administration, Major in Public Service
Payless ShoeSource October 2014 - Present
Payless ShoeSource March 2014 - September 2014
HSBC El Salvador June 2008 - July 2012
Citi April 2007 - June 2008
Teleperformance February 2006 - March 2007
Skills
Analysis, Customer Service, Databases, Budgets, Microsoft Excel, Microsoft Office, Access, Project Planning, Data Analysis, Project Management, MS Project, Visio, Project Coordination, Business Analysis, Teamwork, Process Improvement, Business Intelligence, Team Building, Employee Training, Bilingual-English/Spanis..., Sales, Telemarketing, Coaching, spanish, Spanish-English, Business Object
Education
Missouri State University 2013 — 2013
Master of Business Administration, Business Administration and Management
Universidad Dr. José Matías Delgado 2009 — 2012
Master's degree, Finance
Universidad Centroamericana 'José Simeón Cañas' 2002 — 2008
Bachelor of Applied Science (B.A.Sc.), Industrial Engineering
Microsoft September 2015 - Present
Microsoft December 2012 - Present
Microsoft July 2010 - December 2012
Microsoft October 2008 - July 2010
Software del Plata S.A. November 2007 - October 2008
Teleperformance October 2006 - November 2007
Skills
SQL Server, Clustering, Performance Analysis, Performance Tuning, SSIS, SSRS, SQL Tuning, SQL database design, Mirroring, Replication, Log Shipping, T-SQL, Windows Server, Microsoft SQL Server, Cluster, SQL, Microsoft Technologies, Virtualization, Cloud Computing, High Availability, Disaster Recovery, Databases, Servers, Database Design
Education
Universidad Tecnológica Nacional 2002 — 2012
Ingeniero en Sistemas de Informacion, Computer Engineering
Independent Contractor - various media outlets April 2014 - Present
Teleperformance Group October 2009 - Present
Talktainment Radio June 2014 - Present
NYCity News Service September 2012 - December 2013
NY1 News June 2013 - August 2013
FortAlumni: The Fort Hayes MEC Alumni Association August 2008 - September 2012
Outlook Media October 2011 - August 2012
BuckeyeTV January 2010 - December 2011
Teleperformance Group Enterprise Services April 2007 - September 2009
Teleperformance April 2006 - March 2007
Skills
Editing, Blogging, Leadership, Copywriting, Training, Project Management, Management, Team Leadership, Video Editing, Research, Call Centers, Employee Training, Interviews, Social Media, Staff Development, E-Learning, Instructional Design, Employee Management, Customer Service, Storytelling, Public Speaking, Writing, Event Management, WordPress, Time Management, Microsoft Office, Event Planning, Internal Communications, Strategic Communications, Corporate Communications, Communications Planning, Communications..., Senior Management..., Stakeholder Management, Stakeholder Engagement, Communication Training, Intercultural..., Marketing Communications, Executive-level..., Executive..., Adobe Creative Suite, Final Cut Pro, Canon DSLR, JVC, Technology Change..., Change Management..., Project Communications, Unified Communications
Education
CUNY Graduate School of Journalism 2012 — 2013
Master of Arts, Broadcast Journalism
The Ohio State University 2008 — 2011
Bachelor of Arts, Linguistics
Columbus State Community College 2008 — 2010
Fort Hayes Arts and Academic HS
HS Diploma Honors, Certificate of Specialization/Spanish
Cogeco Cable October 2011 - Present
TEVA Canada June 2011 - September 2011
Teleperformance March 2009 - March 2011
BRICO DEPOT January 2009 - March 2009
Rexel March 2008 - December 2008
BRICO DEPOT March 2007 - August 2007
Education
Université Paris Sud (Paris XI) 2003 — 2008
Maîtrise, Stratégie et Ingénierie Financière
Ohio Development Services Agency June 2012 - Present
Chase April 2006 - May 2012
Teleperformance September 2005 - April 2006
Half Price Books January 2001 - January 2005
Skills
HTML, SQL, JavaScript, Excel, Word, VBScript, Access, ASP, PowerPoint, Databases, Troubleshooting, CSS, Microsoft Word, Microsoft Excel
Education
The Ohio State University
Bachelor of Science Degree, Computer Science Engineering
Bridgehead August 2011 - Present
Nepean Sailing Club May 2006 - September 2011
Aditya-Birla Minacs October 2010 - December 2010
Teleperformance September 2008 - May 2009
Nepean Sailing Club May 2006 - August 2008
Trent University August 2006 - April 2007
Skills
Coaching, Public Speaking, Mediation, Research, Teamwork, Teaching, Team Leadership, Conflict Resolution, Program Management, Critical Thinking, Staff Development, Leadership Development
Education
Trent University 2005 — 2010
B.A., Philosophy
Nepean High School 2000 — 2005
Ontario Secondary School Diploma
Gaslamp Event Management January 2011 - April 2011
Bolero Club May 2010 - August 2010
Kelly Services January 2008 - December 2008
Teleperformance September 2007 - November 2007
Education
ZHAW University of Applied Science 2009 — 2012
Bachelor, International Management
Certificate, Business Management
ClearSource July 2014 - Present
Teleperformance November 2012 - June 2014
Banyan International January 2012 - October 2012
Teleperformance April 2006 - January 2012
First Advantage April 2005 - May 2006
ACS, a Xerox Company April 2004 - November 2004
iBAHN February 2000 - December 2003
Packard Bell NEC February 1992 - January 2000
United States Army April 1988 - February 1992
Skills
Sales Operations, Customer Acquisition, Operations Management, Call Center..., Contact Center..., Strategic Planning, P&L Budget Management, Workforce Management, Process Implementation, Process Improvement, Organizational..., Quality Management, Customer Satisfaction, Telemarketing, Outsourcing, Project Management, Customer Service, Leadership, Cross-functional Team..., Sales, Management, Call Centers, Marketing, Vendor Management, Account Management, Customer Experience, Avaya, Team Building, CRM, Technical Support, Service Delivery, Troubleshooting, Strategy, Customer Retention, Call Center Development, Contact Centers, Integration, BPO, Budgets, Performance Management, Inbound Marketing, Team Leadership, Team Management, P&L Management
Education
University of Central Florida 1983 — 1984
Fiserv November 2011 - Present
Fiserv July 2006 - November 2011
CheckFree July 1999 - July 2006
Teleperformance January 1998 - July 1999
CompUSA 1995 - 1997
Skills
ITIL, SharePoint, Disaster Recovery, Vendor Management, Active Directory, SDLC, .NET, Windows Server, Visio, Help Desk Support, Troubleshooting, IT Management, Management, Software Documentation, Integration, Process Improvement, Requirements Analysis, Business Analysis
Education
The Ohio State University 1994 — 2006
Biology
LaSalle College January 2009 - Present
Compuware October 2007 - July 2008
Compuware October 2007 - July 2008
GOT Corporation March 2007 - October 2007
Teleperformance January 2007 - March 2007
Formulographe September 1997 - December 2006
Education
Université de Montréal 1993 — 1997
Bachelor of Science, Computer Science
The Garden City Group, Inc. May 2014 - Present
H.E.B June 2012 - May 2014
United Way of Central Ohio June 2011 - September 2011
Teleperformance June 2008 - September 2010
Ohio State University January 2006 - March 2007
Skills
Customer Experience, Microsoft Office, Human Resources, Resource Development, Administrative..., Office Administration, Team Leadership, Organizational Structure, Sales, Inventory Management, Customer Service, Budgets, Project Planning, Data Analysis, Marketing, Administrative..., Event Planning, Microsoft Excel
Education
The Ohio State University 2006 — 2012
Bachelor's degree, Economics
Kattner Audacious Games LLC March 2011 - Present
Innotrac September 2014 - Present
FedEx Ground April 2014 - August 2014
Exel January 2007 - July 2013
Naval Air Systems Command July 2005 - November 2006
Teleperformance January 2004 - March 2005
Pizza Hut November 2002 - March 2004
Skills
Programming, Flash Games, Team Leadership, Advertising, Customer Service, Visual Studio, System Administration, Web Games, XML, ActionScript, Sales, Inventory Control, Microsoft Office, Time Management, Data Entry, Hiring, Logistics, Reverse Logistics, Operations Management, Distribution Center..., Warehouse Management, 3PL, Warehousing, Supervisory Skills, Logistics Management, Process Scheduler, P&L Management, Inventory Management, Affiliate Marketing, Unity3D, Blender, Orion, Music, Feature Articles, Online Articles, Writing, Creative Writing, Microsoft Visual Studio..., Copyright Registration, Flash Animation, Administration, PostgreSQL, pgAdmin, Visionary, XNA for XBox 360, Microsoft Office 2003, Typing, 10 Key, Technical Support
Education
Columbus State Community College
Technical Communication (Computer Programming Cognate), 3.24 GPA
The Ohio State University
North Education Center 1998 — 2001
High School Diploma, 3.75 GPA
Time Warner Cable Business Class February 2014 - Present
Time Warner Cable Business Class March 2013 - February 2014
Time Warner Cable July 2012 - March 2013
Time Warner Cable November 2011 - July 2012
Teleperformance June 2009 - November 2010
The Walt Disney Company February 2008 - August 2008
Skills
DOCSIS, Telecommunications, Troubleshooting, VoIP, Wireless, IP, Call Centers, Operations Management, Data Center, Technical Support, Mobile Devices, Microsoft Office, Customer Service, TCP/IP, Software Documentation, Leadership, IT Service Management, Team Building, Computer Network..., Ethernet, Outlook, Unix, Security, Networking, Computer Hardware, Training
Education
University of Cincinnati
Over Time Enterprises LLC January 2007 - Present
Teleperformance January 2008 - January 2009
Skills
Call Center, Customer Satisfaction, Call Centers, Lead Generation, Customer Service, Marketing, Team Building, Marketing Strategy, Social Networking, Leadership, Online Marketing, Online Advertising, Social Media, Facebook, Social Media Marketing, Advertising, Entrepreneurship, Email Marketing, Public Relations, Blogging, Sales, Team Leadership, Web Marketing, Digital Media, Entertainment, B2B, Coaching, Direct Marketing, WordPress, YouTube, Sales Management, Brand Development, Strategy, Digital Marketing, New Business Development, New Media, Training, Account Management, E-commerce, Marketing Communications, SEO
Education
The University of Akron 2009 — 2012
N/A, Film
Ministry of Government Services October 2005 - Present
CGI February 2002 - October 2005
Microsoft January 2001 - January 2002
Teleperformance January 1999 - December 2000
Skills
SDLC, ITIL, Enterprise Architecture, Requirements Analysis, Solution Architecture, Business Analysis, Active Directory, Disaster Recovery, IT Strategy, Windows Server, SQL, Integration, Requirements Gathering, Business Intelligence, XML, Systems Analysis, Project Management, VMware ESX, SOA, ETL, Servers, Microsoft Servers, System Development, System Administration, System Deployment, VMware Infrastructure, SAN, ISCSI STORAGE, System Integration..., Hyper-V, PMP, Java, Software Project..., Agile Methodologies, .NET, Network Security
Education
Toronto School of Business 1998 — 2000
College, Networking
University of Tehran 1992 — 1996
Bachelor of Science (BSc)
Teleperformance July 2013 - Present
EventNetUSA 2007 - 2012
Cruz Azur LLC February 2007 - October 2007
Sage Software March 2006 - February 2007
Skills
Microsoft Word, Microsoft Excel, Microsoft Power Point, Financial Reporting, Crystal Reports, Microsoft Exchange, Microsoft Office 2007, Technical Writing, Team Building, Team Leadership, Training, Office Management, Purchasing, Travel, Transportation, Customer Service, Databases, Leadership
Education
State University of New York at Buffalo 1995 — 1999
Bachelor's degree, Computer Science
Walton Central School 1991 — 1995
NYS Regents Diploma, Math, Language, Technology
GWF Radio November 2011 - Present
Green Walls Foundation 2011 - Present
Teleperformance June 2011 - March 2012
Skills
Non-profits, Fundrasing, Public Relations, Web Content Management, Web Content Production, Social Media Management, Green Housing, Sustainable Social..., Recaudación de fondos, Relaciones Públicas, Gestión de Medios de..., Ceation de Contenidos..., Social Housing, Affordable Housing
Education
Universidad de La Salle 2011 — 2016
Undergraduate, Social Work & Studies
TD August 2013 - Present
TD Canada Trust March 2010 - Present
Stream Global Services January 2010 - March 2010
Teleperformance December 2008 - June 2009
Skills
Financial Advise, Credit Cards, Real Estate Financing, Retirement Savings, Retirement Planning, Sales, Staff Supervision, Customer Service, Customer Experience, Customer Satisfaction, Core Banking, Performance Measurement, Employee Training, Staff Development, Financial Advisory, Mortgage Lending, Credit, Retail Banking, Consumer Lending, Mutual Funds, Banking, Leadership, Management, Team Leadership
Education
Trent University 2004 — 2008
Bachelor of Business Administration, Human Resources Management Emphasis
Adam Scott Collegiate Vocational Institute 2000 — 2004
Ontario Secondary School Diploma
Teleperformance August 2008 - Present
3am Productions April 2004 - Present
Compañia Minera Raura July 2005 - September 2005
Skills
Perl, Linux, MySQL, XHTML, CSS, User Interface Design, Web Design, HTML, User Experience, Photoshop, Illustrator, Web Development, Git, Software Development
Education
The Ohio State University Fisher College of Business 2003 — 2007
BS Business Adminstration, Management Information Systems
The Ohio State University 2002 — 2003
COPC Inc. March 2014 - Present
COPC January 2011 - Present
Teleperformance July 2010 - December 2010
Teleperformance October 2004 - December 2010
Calltech, Inc. January 1996 - December 1996
American Red Cross 1990 - 1995
Skills
Call Center, Customer Experience, Outsourcing, COPC, Customer Satisfaction, Business Process..., Workforce Management, Process Improvement, Operations Management, BPO, Performance Improvement, Performance Management, Customer Service, Quality Management, Quality Assurance, Change Management, Training, Vendor Management, Six Sigma, Team Management, Management, Call Centers, Business Process, Data Analysis, Program Management, Contact Centers, Inbound Marketing, CRM, Recruiting, Process Management, Operational Excellence, Service Delivery, Team Leadership, Customer Retention, Cross-functional Team..., Coaching, Business Analysis, Management Consulting, Leadership
Education
The Ohio State University 1982 — 1987
BFA, 3.5 GPA
Pleasant High School 1978 — 1982
Ubiquity Global Services Inc. October 2012 - December 2013
Teleperformance July 2010 - January 2011
Stream Global Services May 2009 - August 2009
Stream Global Services May 2009 - August 2009
Sixpenny Chimney Cleaning June 2007 - December 2007
Sixpenny Chimney Cleaning June 2007 - November 2007
Dell El Salvador November 2006 - June 2007
Sykes November 2006 - June 2007
Fairfax County Public Schools January 1994 - March 2007
HORN Restaurant 1989 - 2004
Education
Northern Virginia Community College NOVA 1994 — 1995
English as a Second Language ESL Diploma
Universidad de El Salvador 1985 — 1989
International Relations
Instituto Nacional Francisco Menendez 1980 — 1983
Bachiller, Hosteleria y Turismo
Intel on behalf of Kelly Services June 2015 - Present
TarrenPoint October 2014 - May 2015
TarrenPoint March 2014 - October 2014
Darigold October 2013 - December 2013
Teleperformance November 2011 - November 2012
Marti Stephen Ink February 2007 - November 2011
Healthwise 2006 - 2007
VeloNews 1991 - 1998
Skills
Writing, Teaching English as a..., Journalism, Research, Newspaper, Marketing Communications, Newsletters, Creative Writing, Editing, Publications, Public Speaking, Higher Education, Copywriting, Newspapers, Publishing, Proofreading, Public Relations, Books, Magazines, Editorial, Copy Editing, InDesign, Content Management, Technical Writing, Social Media, Storytelling, Proposal Writing, Blogging, Strategic Planning
Education
University of San Francisco 1998 — 2000
M.F.A., Writing, Poetry
University of Denver
Master's Degree, Communications
Hy Cite Enterprises, LLC April 2015 - Present
Optimum Technology Transfer Ltd February 2015 - March 2015
DTS May 2013 - November 2014
Consultor Senior January 2004 - May 2013
Teleperformance February 2010 - November 2012
DTS CALL CENTER July 2009 - February 2010
Konecta Chile S.A. February 2007 - June 2009
Atento Chile S.A. February 2004 - February 2007
Skills
Microsoft Excel, Telecomunicaciones, Call Centers, Gestión de los recursos..., Contact Centers, Liderazgo de equipos, Call Center Development, Liderazgo, Administración y..., Software Development, Workforce Management, Workforce, Workforce Planning, Workforce Development, English, Dirección y desarrollo..., Software Project..., Software Engineering, Big data, Análisis de datos, Administración de bases..., Microsoft Office, Desarrollo de proyectos, Análisis, Análisis financiero, Gestión de proyectos, HTML5, Hardware informático, Recursos humanos, Inglés, Ingeniería, JavaScript, ASP.NET, PHP, PhpMyAdmin, Linux, Gestión y motivación de..., Análisis de negocio, Mejora de procesos de..., Procesos de negocio, Mejora de procesos, Ingeniería de requisitos, Redes informáticas, SQL, Desarrollo de software, Trabajo en equipo, Aplicaciones Web, Diseño web
Education
COPC inc 2012 — 2012
Work Force Manager Expert Certified, Work Force Management
Universidad de Santiago de Chile 1999 — 2004
Scientific Computing Analyst, Computer Science
WCSN QAC & ADMIN CLERKCensusJanuary 2010 - June 2010
Teleperformance January 2008 - February 2009
Skills
Multi-Cultural Team..., Multimedia, Microsoft Office, Administrative..., Business Development, Customer Service, Hospitality, Internet, Marketing Research, Social Networking, Problem Solving, Strategic Planning, Quality Assurance, Sustainability, Twitter, Youth Development
Education
The Ohio State University 2009 — 2014
Associate's degree, Business Administration and Management, General
Westerville North High School 2005 — 2009
High School Diploma, Business Administration and Management, General
Merrill Corporation February 2015 - July 2015
JCPenney October 2014 - January 2015
Teleperformance August 2010 - April 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Teamwork, Illustrator, Customer Experience, Sales, Telephone Skills, Retail, Customer Satisfaction
Education
The Ohio State University 2011 — 2015
La Consolacion College June 2015 - Present
colegio San Agustin June 2014 - March 2015
Hyatt Regency St Louis at the Arch May 2013 - October 2013
Wildwood Snowmass November 2012 - April 2013
University of St La Salle June 2010 - March 2012
Convergys June 2008 - March 2010
Teleperformance September 2006 - April 2008
Skills
Troubleshooting, Front Office, English, Property Management..., Hardware, Team Leadership, Team Management, Customer Satisfaction, Event Management, Hotel Management, MICROS, Customer Service
Education
The Philippine Women's University 2010 — 2014
Master's degree, Hotel, Motel, and Restaurant Management
University of St La Salle 2001 — 2005
Bachelor of Science (BS), Hospitality Administration/Management
BAHIA REALTY GROUP February 2015 - Present
TVC Latino February 2015 - Present
Client Chat Live January 2015 - Present
TVC Mobile April 2014 - Present
oDesk November 2012 - Present
InCallInternational December 2013 - April 2014
Ubiquity Global Services Inc. November 2012 - October 2013
Teleperformance November 2009 - December 2010
Transactel July 2008 - March 2009
Sykes October 2004 - March 2008
Skills
Web Design, Customer Service, Language Teaching, Email Support, Chat Support, Quality Assurance, Technical Support, Workforce Management, Finance, Human Resources, Recruiting, Microsoft Word, Microsoft Excel, PowerPoint, Outlook Express, Microsoft Office, English, Spanish, Teaching, Coaching, Interviews, Call Centers, Calibration, Training, Translation, Customer Satisfaction, Customer Support, Customer Experience, Customer Oriented, Bookkeeping, Windows 7, Google Docs, Gmail, Hotmail, Office Administration, Transparency, Employment Contracts, Payroll, Online Support, Process Improvement, Team Leadership, Vendor Management
Education
Universidad Dr. José Matías Delgado 1996 — 2002
Licentiate degree, Law
Liceo Cristiano Reverendo Juan Bueno San Benito 1990 — 1995
Bachiller, Fisico Matematico
Nestlé Purina North America July 2013 - Present
Mondelēz International ( Formely Kraft Foods) October 2005 - July 2013
Kraft Foods Group October 2005 - January 2011
TILEX Contracting October 2003 - October 2005
Teleperformance January 2002 - July 2003
Teleperformance January 2002 - July 2002
SHCP October 1998 - January 2002
Skills
Logistics, Production Planning, Food Safety, Food Industry, 5S, SAP, Inventory Control, Six Sigma, Team Leadership, HACCP, TPM, Kaizen, Continuous Improvement,..., Troubleshooting, Quality Control, Food Processing, GMP, Gemba Kaizen, Kaizen Leadership, Root Cause Analysis, GSTD, SPC, Green Belt, CIP, Extrusion, Train the Trainer..., Continuous Improvement
Education
Universidad Autónoma de Nuevo León 1995 — 2000
Bachelor in International Bussines Comerce and Trades, Logistics, Materials, and Supply Chain Management
Universidad Autónoma de Nuevo León 1991 — 1994
Bachelor of Commerce (B.Com.), Business Administration and Management, General
Nationwide Insurance Claims ProcessorNationwide InsuranceOctober 2013 - Present
Nationwide Insurance October 2010 - October 2013
Teleperformance November 2009 - October 2010
Larmco Windows November 2007 - November 2009
Skills
Foreign Languages, Team Leadership, Cultural Diversity, Marketing, PowerPoint, Microsoft Word, Microsoft Excel, Committees, Claims Handling, Engagement, Insurance, Public Speaking
Education
The Ohio State University 2005 — 2009
Bachelors of Arts, International Studies: Western Europe
Nordstrom Direct September 2014 - Present
Consultant / Freelance March 1996 - Present
Various Companies December 2011 - December 2013
LexisNexis May 2010 - November 2011
GE Money January 2009 - April 2010
Teleperformance November 2008 - January 2009
State of Oregon March 2005 - March 2008
HIV Alliance March 2003 - March 2005
Pearl Buck Center October 2001 - March 2003
State of Idaho - Department of Health & Welfare December 1999 - October 2001
Skills
Customer Service, Software Documentation, Call Center, Program Management, Process Improvement, Access, Training, Team Leadership, SharePoint, Research, Outlook, Transcription, PC building, Microsoft Excel, Microsoft Word, Avaya, Case Managment, Mediation, Data Entry, Information Management, Indexing
Education
The Ohio State University 1982 — 1986
BS, Family Relations & Human Development, 3.75
Centerville High School 1977 — 1981
HS Diploma, College Prep
Teleperformance October 2012 - Present
Jon Osbeck 1999 - Present
JOJO Photography and Film, LLC 2008 - Present
CATCO-Phoenix, Inc. February 2012 - April 2012
Skills
Acting, Commercials, Film, Television, Entertainment, Video Production, Production, Voice Acting, Radio, Radio Advertising, Short Films, Independent Film, Theatre, Photography, Video Editing, Voice Over, Video, Production Managment, Film Production, Creative Writing, Screenwriting, Post Production, Videography, Photoshop, Directing, Adobe Creative Suite, Graphic Design, Feature Films, Digital Photography, InDesign, Drama, Lighting, Creative Direction, New Media, Broadcast, Final Cut Pro
Education
The Ohio State University
Drama and Dramatics/Theatre Arts, General
Teleperformance January 2014 - Present
virtualwirks March 2009 - February 2014
TeleTech April 2007 - July 2009
Corporate Express 2006 - 2007
Alpine Access 2002 - 2005
Skills
Operations Management, Workforce Management, Strategic Planning, BPO, Program Management, Outsourcing, Process Improvement, Vendor Management, Project Management, Management, Leadership, Call Center, Customer Experience, Team Leadership, Work At Home
Education
University of Colorado Boulder - Leeds School of Business 1999 — 2003
Bachelor's degree, Finance, General
Fairview High School
Lisan Finance, Inc June 2014 - Present
ASC Consulting April 2013 - June 2014
Deloitte November 2011 - April 2013
XAnge Private Equity November 2006 - October 2011
Deloitte January 2006 - October 2006
XAnge Private Equity June 2005 - December 2005
Société Générale Corporate and Investment Banking July 2003 - October 2003
Carrefour September 2001 - October 2001
Teleperformance August 2001 - September 2001
Skills
Financial Analysis, Corporate Finance, Venture Capital, Due Diligence, Audit, Private Equity, Investments, Valuation, Business Strategy, Accounting, Start-ups, Business Development, Auditing, Business Modeling, Entrepreneurship, Strategy, Corporate Development, Portfolio Management, Management Consulting, Strategic Partnerships, Financial Modeling, Mergers & Acquisitions, Management, Financial Structuring, M&A experience, LBO, Equities, IPO, Finance, Restructuring
Education
University of Paris I: Panthéon-Sorbonne 2004 — 2005
DESS, Finance
Université Paris Dauphine 2000 — 2005
Maîtrise de Sciences de Gestion, Finance
Sainte Croix de Neuilly 1997 — 2000
Bac, S
SITA May 2015 - Present
Teleperformance October 2014 - April 2015
Cines Unidos April 2013 - July 2014
Cines Unidos October 2009 - March 2013
Grupo Opencrom September 2008 - October 2009
Deloitte October 2007 - September 2008
Skills
Windows Server, Active Directory, Virtualization, DNS, VPN, Firewalls, Data Center, WSUS, Servers, Windows, DHCP, Infrastructure, Networking, Management, Business Continuity, Telecommunications, TMG, System Administration, TCP/IP, Project Planning, IT Management, Microsoft SQL Server, Routers, Project Management, Information Technology, VMware ESX, Server Administration, Microsoft Technologies, Microsoft Server..., Microsoft Virtual Server, Hyper-V, Group Policy, IT Operations, Windows Firewall, Microsoft Server..., Merchant Services, Digital Cinema, Software Deployment, Mac OS, Troubleshooting
Education
Afina Venezuela 2013 — 2013
VMware vSphere: Install, Configure, Manage - V5.1, Virtualization
Instituto Lourtec 2010 — 2011
Career MCITP - ENTERPRISE ADMINISTRATOR, Information Technology
1999 — 2005
Engineer, Electrical
United Retirement Plan Consultants August 2011 - Present
CareWorks Technologies March 2011 - July 2011
Circle K November 2010 - March 2011
Teleperformance May 2010 - September 2010
Burger King Corporation June 2009 - April 2010
United Dairy Farmers February 2009 - May 2009
2009 CCDISH September 2008 - January 2009
CVS Pharmacy February 2003 - September 2008
Jimmy John's August 2002 - December 2002
Skills
Training, Active Directory, Customer Service, MS Exchange 2007, Citrix XenApp 6, vSphere, Barracuda Spam Firewall, Barracuda Web Filter, Project Management, DHCP, Symantec Endpoint..., System Administration, Microsoft Exchange, VMware, Citrix, Quality Assurance
Education
ITT Technical Institute 2009 — 2011
Associate of Applied Science, Computer Networking Services
The Ohio State University 2001 — 2002
Hospitality Management
U.S. Army Reserve August 2011 - Present
Subway October 2010 - Present
Ohio National Guard July 2005 - July 2011
Teleperformance November 2007 - November 2009
InfoCision Management Corporation April 2007 - November 2007
Education
The University of Akron 2005 — 2011
Bachelor of Arts, Music
Abbott 2013 - Present
Emerson Network Power August 2012 - June 2013
Verizon Wireless June 2010 - August 2012
DHL August 2008 - July 2009
Columbus Coalition for the Homeless 2009 - 2009
Staffmark 2007 - 2008
Teleperformance September 2005 - May 2007
IRMC July 2003 - September 2005
American Showa September 2000 - April 2002
Adecco April 1997 - September 2000
Skills
Employee Relations, Technical Recruiting, Benefits, Payroll, Policy, Call Center, Talent Acquisition, Onboarding, Orientation, HRIS, Talent Management, Performance Management, Workforce Planning, Recruitment/Retention, Full-cycle Recruiting, HR Policies, Employee Engagement, Succession Planning, Applicant Tracking..., Interviewing, Organizational..., Employment Law, HR Strategy, Hiring, Sourcing, Background Checks, PeopleSoft, Resume Writing, Leadership Development, Executive Search, Coaching, New Hire Orientation, Screening, Administration, Employer Branding, ADP, Team Building, Process Improvement, FMLA, Compliance, Mentoring, Workers Compensation, EEO, New Hire Orientations, ADP Payroll, Employee Benefits, Recruiting, System Administration, Training, Interviews
Education
The Ohio State University 1993 — 1995
BA, Communication Studies
Desjardins April 2011 - Present
CGI October 2007 - April 2011
Teleperformance 2005 - 2007
Teleperformance 2005 - 2007
teleperformance canada 2004 - 2007
Skills
TCP/IP, Blackberry Enterprise..., Blackberry, Troubleshooting, Lotus Domino, Programming, Windows Server, Operating Systems, IT Service Management, Networking, ITIL, Integration, Windows, Technical Support, Linux, Active Directory, Business Analysis, Change Management
Education
Université des Sciences et de la Technologie 'Houari Boumediène' 1991 — 1996
Ingineering / Bachlor +2, Telecommunication/ networking
The Walt Disney Studios September 2013 - Present
Freelance Production work August 2013 - September 2013
Exel May 2012 - August 2013
Cam Talent June 2005 - August 2013
Robert Half International 2001 - 2013
Exel July 2010 - May 2012
WCMH-TV, NBC4 here for you. September 2009 - November 2009
Hertz October 2008 - September 2009
Columbus Public Schools March 2008 - October 2008
Teleperformance October 2007 - April 2008
Skills
Customer Service, Project Management, Management, Microsoft Excel, Leadership, Training, Marketing, Microsoft Word, Research, Voice Acting, Social Networking, Inventory Management, Networking, Budgets, Editing, Software Documentation
Education
The Ohio State University 1996 — 2001
Bachelor of Arts, Journalism
Cleveland Clinic Lerner College of Medicine December 2014 - Present
Cleveland Clinic January 2013 - December 2014
Eclectic Closet Boutique September 2013 - October 2014
JPMorgan Chase August 2011 - August 2012
Teleperformance June 2009 - July 2011
Wright State University's Bolinga Black Cultural Resources Center September 2004 - November 2010
Skills
Event Planning, Social Networking, Social Media, Team Building, Customer Service, Event Management, Research, Fundraising, Microsoft Office, Social Media Marketing, Strategic Planning, Time Management, Team Leadership, Marketing Communications, Microsoft Excel, Non-profits, Teamwork, PowerPoint, Problem Solving, Outlook, Promotions, Media Relations, Creative Writing, Customer Relations, Budget Management, Writing, Mentoring, Budgeting, Word, Planning, Interviewing, Small Business, Community Relations, Front Office Support, Written & Oral..., Written Correspondence, Business Ethics, Philanthropy, Office Management, HIPPA, EPIC, Admissions, Student Affairs, FERPA, Nonprofits
Education
Tiffin University 2015 — 2017
Master of Business Administration (M.B.A.), Human Resources Management and Services and Marketing/Marketing Management, General
Wright State University 2004 — 2010
Bachelor of Science (B.S.), Organizational Development
Villa Angela- St. Joseph High 2000 — 2004
High School, College Preparatory
Teleperformance March 2011 - Present
Teleperformance April 2010 - March 2011
Skills
Microsoft Office, Financial Analysis, Recruiting, Stock Market Analysis, Teamwork
Education
UQAM 2006 — 2009
Bachelor of Business Administration (BBA), Business Administration and Management, General
Telecom Technology Services, Inc. April 2013 - October 2013
Avion Systems January 2012 - May 2013
Teleperformance April 2006 - September 2007
Skills
TEMS Investigation, Microsoft Streets &..., Microsoft Office, Accounting, Microsoft Word, Microsoft Excel, Teaching English as a..., Lesson Planning, Budget Setting, 3G, 4G, LTE, 2G, E911 Calls, Multiple Site..., Single Site Verification, Stationary Testing, Inter Radio Access..., Inter-frequency Hand-off
Education
The Ohio State University 2007 — 2012
Bachelor's degree, Accounting and Business/Management
ISS, Inc September 2010 - Present
Target 250 Inc 2004 - 2009
Teleperformance 2002 - 2004
Skills
Lead Generation, Strategy, Business Development, Sales Process, Management, Leadership, Sales, Marketing Strategy, Program Management, Data Center, Training, Recruiting
Education
The University of Edinburgh 1997 — 2001
Master's Degree, Physics
Teleperformance June 2014 - Present
Mark Graham Communications February 2014 - Present
Interactive Services July 2013 - July 2014
Mental Health Partners July 2013 - April 2014
Kick Learning March 2013 - November 2013
TRIPOS SOFTWARE April 2010 - January 2013
nSight, Inc. October 2012 - December 2012
Mental Health Center of Denver October 2010 - June 2012
Revolution Advisors Limited February 2012 - May 2012
Hunter Douglas November 2011 - March 2012
Skills
Instructional Design, Research, Online Training, Writing, Course Design, eLearning, Training Course..., E-Learning, Training, Blogging, Copy Editing, Adult Education, Editing, Learning Management, Blended Learning, Creative Writing, Instructor-led Training, Teaching, Leadership, Social Media, ADDIE
Education
University of Colorado at Boulder
B.A., Psychology
Nationwide Insurance March 2011 - Present
Nationwide Insurance March 2008 - March 2011
Nationwide Insurance September 2002 - March 2008
Manifest Solutions May 2001 - September 2002
Winstar Communications June 1999 - May 2001
Teleperformance 1997 - 1999
Skills
Contact Centers, Genesys, CTI, IVR, Avaya, Unified Communications, Vendor Management, SIP, Cisco Call Manager, Cisco Technologies, Routing, Call Centers, Telephony, Call Routing, Workforce Management, Video Conferencing, Avaya Technologies, ACD, VoIP, Call Logging, Solaris, Polycom Video..., Integration, Inbound Marketing, Customer Experience, Solution Architecture, Siebel, Oracle, Windows Server, WAN, Avaya Communication..., Cisco VoIP, Cisco Telepresence, Intelligent Call Routing, Analytics, Genesys Framework, Lync, Office 365
Education
The Ohio State University 1997 — 1999
Youngstown State University 1996 — 1997
Laurentian Bank September 2014 - Present
Banque Laurentienne July 2012 - September 2014
teleperformance March 2011 - July 2012
Skills
Financial Analysis, Business Strategy, Banking, Microsoft Excel, Team Management, Risk Management, Microsoft Office, New Business Development, Business Analysis, Business Intelligence, Team Leadership, Change Management, French, Sales Management, Marketing Strategy, Analyse financière, Leadership d'équipe, Banque, Gestion d'équipe, Gestion des risques
Education
University of Montreal 2006 — 2010
Bachelor's degree, Economics
jean mermoz 2004 — 2006
baccalaureat en sciences economiques, economie
jules verne 1998 — 2005
brevet des colleges, Economics
Agile Unicorn, LLC August 2015 - Present
R/GA April 2015 - July 2015
Prodigious Latin America November 2013 - May 2015
Starmount May 2013 - November 2013
Cinchcast December 2012 - May 2013
BVision November 2010 - December 2012
Next Level January 2009 - September 2010
Marketing One Argentina SA January 2007 - December 2008
Teleperformance 2005 - 2006
Skills
Testing, Test Automation, English, Ruby, Cucumber, Watir, manual test, ISTQB Certified, Atlassian JIRA, RubyMine, VirtualBox, Agile Methodologies, Ruby on Rails, Mercury, Github, TeamForge, TestLink, VMware, JavaScript, MongoDB, SoapUI, Behaviour Driven..., Automatización de..., JIRA, Pruebas, Metodologías ágiles, Scrum, BDD, Quality Assurance, Web Applications, Test Cases, Test Planning, Manual Testing, Regression Testing, Selenium
Education
Universidad de Buenos Aires
Management Information System., English, economics, info management
St Marks High School Warrenpoint March 2015 - August 2015
Teleperformance May 2014 - March 2015
Skills
Biotechnology, Physical Organic..., Public Speaking, Molecular & Cellular..., Computational Chemistry, Nanotechnology, Nanomedicine, Synthetic Organic..., Microsoft Office, UV-Vis-NIR, Customer Service, PowerPoint, Microsoft Excel, Teamwork, Time Management, Team Leadership, Windows, Social Media, Microsoft Word, Event Management, Photoshop, Management, Sales, Laboratory Skills, UV/Vis, Research, Leadership
Education
University College Dublin 2010 — 2014
Bachelor's Degree, Medicinal Chemistry and Chemical Biology (BSc), 2nd Class Honours Degree
Sacred Heart Grammar School Newry 2003 — 2010
High School
Teleperformance April 2015 - Present
Jason's Deli May 2014 - April 2015
KBP Foods May 2013 - October 2013
The Wendy's Company April 2012 - May 2013
Papa John's International September 2009 - October 2011
Pizza Hut April 2007 - September 2009
Domino's Pizza October 2004 - March 2007
RadioShack November 2003 - October 2004
The Wendy's Company January 1999 - September 2003
Skills
Management, Typing, Virus Removal, Website Creation, Software Installation, Hardware Installation, Microsoft Office, Microsoft Excel, Microsoft Word, Google Docs, Google Webmaster Tools, Google Analytics, Google Adwords, P&L Analysis, Home Networking, Spreadsheets, 10 Key, Customer Service, Sales, Sales Management, SEO
Education
Tidewater Community College 2008 — 2009
Information Technology
Vicoletto February 2015 - Present
Amber India Restaurant August 2014 - February 2015
Kalologie April 2014 - August 2014
Ushuaia Steakhouse February 2014 - April 2014
High Tech Hotels September 2010 - March 2013
Human Group May 2010 - September 2010
Ansaldo STS March 2010 - May 2010
Telefónica, S.A. February 2009 - February 2010
ATTEL November 2008 - February 2009
Teleperformance May 2008 - October 2008
Skills
Opera, Public Relations, Accounting, Open Table, Mind Body Software, Customer Service, Marketing, Leadership, Event Planning, Food & Beverage, Microsoft Word, Microsoft Excel, Youth Entrepreneurship, Social Media, Social Networking, Social Media Marketing, Microsoft Office, Hotels, Hospitality
Education
2007 — 2011
Diplomatura // Degree, Tourism
Teleperformance April 2015 - Present
Lower Valley Hispanic Chamber of Commerce October 2014 - March 2015
Skills
Microsoft Office, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Social Media, Public Speaking, English, Social Media Marketing, Marketing, Advertising, Marketing Communications, Marketing Strategy, Online Marketing, Online Advertising, Social Networking, Market Research
Education
The University of Texas-Pan American 2010 — 2014
Bachelor of Business Administration (BBA), Marketing/Marketing Management, General
Delpa Group June 2013 - Present
Teleperformance March 2012 - June 2013
Sodimac Chile June 2010 - July 2011
Legal Compliance February 2011 - June 2011
Skills
Microsoft Office, Microsoft Excel, Retail, Spanish, English, Customer Service, Business Planning, PowerPoint, Business Analysis, Business Development, New Business Development, Logistics, Marketing, Outlook, Analysis, Inglés, Español, Análisis, Servicio de atención al..., Liderazgo de equipos, Logística
Education
Universidad de Santiago de Chile 2013 — 2015
Ingeniería Comercial en Economía, Economía
tronwell 2010 — 2011
Ingles intermedio hablado, idioma
IP Guillermo Subercaseaux 2009 — 2010
Técnico en Comercio Internacional Mención TLC, Banca
Augusta Technical College July 2014 - Present
Teleperformance May 2013 - August 2013
Oglethorpe Dining Commons UGA August 2009 - February 2013
Skills
Customer Service, Career Skills, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Research, Editing, Books, Blogging, Social Media
Education
The University of Georgia 2009 — 2013
Bachelor of Arts (B.A.), History
Jefferson County High School 2005 — 2009
Freelance / Graphic Design Services 2007 - Present
Eje Publicitaria S.A. August 2014 - November 2014
Minna October 2011 - November 2014
Havas Worldwide Digital September 2012 - August 2014
Origami Circus BA July 2011 - September 2012
Teleperformance 2006 - 2009
Skills
Art Direction, Graphic Design, Pensamiento creativo, Web Design, Corporate Identity, Illustrator, Logo Design, InDesign, Typography, Illustration, Layout, Brochures, Graphics, Posters, Mac, Escritura creativa, Photoshop, Adobe Creative Suite, Identidad corporativa, Diseño de logotipos, Diseño gráfico, Dirección artística, Diseño web
Education
Universidad de Buenos Aires / UBA 2004 — 2009
Diseñadora Gráfica, Graphic Design
The University of Akron August 2010 - Present
MedCorp EMS October 2009 - May 2012
Teleperformance June 2008 - October 2009
Self Support Personal Care May 2006 - June 2008
Color Our Rainbow Academy August 2006 - March 2008
Skills
Customer Service, Typing, Data Entry, Sales, Driving, Communication, 10 Key
Education
The University of Akron 2010 — 2015
Garfield High School
TriMark Strategic October 2013 - Present
Teleperformance September 2010 - September 2013
University of Georgia September 2007 - June 2010
University of Georgia 2004 - 2009
Skills
Administrative..., Microsoft Excel, PowerPoint, Microsoft Word, Outlook, Client Liaison, Data Entry, Avaya Communication..., Contact Centers, Customer Service, Telephone Skills, Time Management, Filing, Teamwork, Research, Event Planning, Office Administration, Project Coordination, Special Projects
Education
The University of Georgia 2004 — 2009
Bachelor of Science (BS), Early Childhood Education and Teaching
Ferias Espetaculares LLC October 2014 - Present
The Newport Beachside Hotel & Resort August 2013 - Present
FamilyGuest.com January 2009 - August 2013
TAM October 2008 - December 2012
HP - Hewlett-Packard February 2008 - October 2008
Teleperformance April 2008 - June 2008
Bradesco Seguros & Previdencia February 2000 - December 2007
Quali Mobile Furniture LTDA. July 2005 - February 2007
C&A Modas LTDA June 1995 - May 1997
Skills
Portuguese, Spanish-speaking, English, Management, Social Networking, Spanish, Customer Service, Sabre, Amadeus GDS, Leisure Travel, Travel Planning, Airlines, Microsoft Office
Education
Universidade do Estado do Rio de Janeiro 1996 — 2000
Administracion de Empresas, Marketing
Universidade Estácio de Sá / Universidade Estacio de Sá
REGEN Energy September 2014 - Present
REGEN Energy January 2012 - August 2014
CSSI October 2011 - December 2011
Thales Services February 2008 - September 2011
ALTEN October 2007 - February 2008
CAST April 2007 - September 2007
Teleperformance September 2005 - January 2006
Createx January 2003 - April 2003
Skills
UML, Visual C++, Perl, TCL, VC#, C++, Architecture, C, Software Development, Software Engineering, C#, Agile Methodologies, Subversion, Software Design, Scrum, Web Services, XML, Eclipse, Design Patterns, Web Development, .NET, MySQL, Unit Testing, Embedded Software, Microsoft SQL Server, Embedded Systems, Tcl-Tk, CppUnit, Atlassian JIRA, SharePoint, Confluence, Bamboo, Tortoise SVN, Bugzilla, Visual Studio, CruiseControl, XSLT, Integration, JavaScript, ARM, OOP, Visual Basic, Web Applications, SQL, Databases, PHP, ASP.NET, Linux, IIS, Apache
Education
Université des Sciences et Techniques du Languedoc (Montpellier II) 2003 — 2007
Master II, Computer science mathematics & statistics
Lycée Jean Moulin 2001 — 2003
BTS IG, Two-year computer science technical degree in IT development for Business
The University of Texas Pan American August 2012 - Present
Teleperformance May 2014 - September 2015
Texas Manufacturing Assistance Center October 2012 - March 2013
Sears Holdings Corporation July 2011 - November 2012
Skills
AutoCAD, Matlab, Pspice, Solidworks, Working Model, Algor Fempro, MD Solids, Microsoft Office 2007, Merchandising, Customer Service, Inventory Control, Retail Sales, Pro Engineer, Drafting, Optimization, Microsoft Visio, SolidWorks, PTC Creo, Engineering, Mechanical Engineering
Education
The University of Texas - Pan American 2012 — 2015
Master of Science (M.S.), Mechanical Engineering
The University of Texas-Pan American 2005 — 2012
Bachelor of Science (B.S.), Mechanical Engineering
Hewlett-Packard September 2010 - July 2013
Flextronics July 2009 - July 2010
Teleperformance December 2004 - July 2009
Skills
Liderazgo de equipos, Planificación..., Servicio de atención al..., Microsoft Office
Education
Universidad de Guadalajara 2004 — 2009
Licenciatura, Negocios Internacionales
Multiproductos y servicios 2012 - Present
AT&T Mobility 2011 - 2012
Teleperformance 2006 - 2011
Skills
Microsoft Office, Purchasing, Inventory Control, Administrative..., Executive..., International Business, International Relations, Spanish-English, Spanish-speaking, File Archiving, Creative Solutions, Social Media, Creative Problem Solving
Education
Universidad Autónoma de Nuevo León 2011 — 2015
Bachelor on International business
SCA Americas July 2013 - Present
Teleperformance April 2013 - July 2013
bridgestone de joliette May 2012 - September 2012
bridgestone de joliette May 2011 - September 2011
ecole polytechnique montreal 2011 - 2011
ST Microelectronics July 2002 - March 2009
Skills
Lean Manufacturing, Industrial Engineering, 5S, Visual Basic, Statistica, MS Project, Catia, AutoCAD, SQL, Visio, Access, Microsoft Office, Semiconductors, English, ï‚· Ingénierie des..., S.M.E.D, études de..., Amélioration continue., Conception ergonomique..., Arena Simulation..., Spectrum Analyzer, SAP, GSIMPLE, Iso-vision, Genius, 5 Why, 7TOOLS, UMTS, R&R, OPL, Wire Bonding, die bonding, Injection Molding, Smart Cards, 8D Problem Solving, TPM, TQM, Root Cause Analysis, Risk Assessment, OTRS, SMED, Capacity Studies, FMEA, PCP, Flow Charts, Génie industriel, Logiciel ERP, CATIA, Projet Microsoft, AMDEC
Education
Ecole Polytechnique de Montreal 2009 — 2013
bac, genie industrielle
Université de Montréal - Ecole polytechnique de Montréal 2009 — 2013
Bachelor of Applied Science (B.A.Sc.), Industrial Engineering
faculté des scinces et technique de settat 1997 — 2002
maitrise, genie mecanique
fst settat 1997 — 2002
maitrise ( bac+4), ginie mecanique
mansour eddahbi 1994 — 1997
United States Army National Guard December 2009 - Present
Teleperformance September 2009 - Present
Korger June 2009 - November 2009
The University of Findlay August 2005 - May 2009
Kroger August 2003 - August 2008
Education
The University of Findlay 2005 — 2009
B.S., Human Resources
Staples Technology Solutions June 2014 - Present
H&R Block 2014 - 2015
A2Z Global Staffing Inc September 2013 - June 2014
Teleperformance March 2012 - May 2013
Teleperformance April 2011 - January 2012
Skills
Experienced Business..., Business Strategy, Program Development, Team Leadership, Strategic Leadership, Staff Development, Software Development, Relational Databases, Customer Service, Call Centers, Customer Satisfaction, Staff Supervision, BPO, Quality Assurance, Windows, Telecommunications, Management, Team Management, Microsoft Excel, Outsourcing, Workforce Management, Microsoft Office, Troubleshooting, Customer Experience, ITIL, Contact Centers, Service Delivery
Education
Universidad APEC 2000 — 2004
Bachellor in Computer Ingineering, Computer Ingineering
Instituto Politécnico Loyola 1994 — 1999
Associate's degree, Industrial Electronics
IBM July 2015 - Present
McGill University January 2010 - Present
StrategicNova September 2011 - Present
ACN February 2010 - August 2011
Dassault Systèmes September 2009 - December 2009
TEKsystems March 2006 - June 2009
Computer Horizons 2006 - 2007
Teleperformance June 2004 - March 2006
Raymond Chabot Ressources Humaines inc. September 2000 - May 2004
UQAM September 1998 - May 2000
Skills
Talent Management, Employee Engagement, Performance Improvement, Performance Management, Change Management, Talent Acquisition, Organizational..., Recruiting, Coaching, Employee Relations, Human Resources, Succession Planning, Team Building, Project Management, HR Consulting, Team Leadership, Deferred Compensation, Leadership Development, Personnel Management, Process Improvement, Interviews, Team Management, Management, Teamwork, Leadership, Project Planning, Training, Sourcing, Business Strategy, Management Consulting, Negotiation, Analysis, Technical Recruiting, Executive Coaching, Telecommunications, HRIS, Strategic Planning, Customer Service, Hiring, Onboarding, Program Management, Integration, Strategy, Conflict Resolution, Organizational..., Employee Training, Time Management, Training Delivery, Business Development, Business Process...
Education
Université du Québec à Montréal / UQAM 1999 — 2001
MBA, Operations Management
Université Paris Dauphine 1998 — 2000
Executive MBA, International Management
CBC Innovis September 2008 - Present
Teleperformance January 2007 - September 2008
Education
The Ohio State University 2004 — 2006
none
Shackelford Creative 2004 - Present
gearDigital October 2014 - January 2015
Victoria's Secret November 2009 - October 2014
Teleperformance 2009 - 2009
Robert Half Technology May 2007 - May 2008
TEKsystems May 2008 - 2008
Mount Carmel Health System 2007 - 2008
The Ohio State University 2001 - 2003
Skills
Front-end, HTML5, CSS, JavaScript, User Experience, Interaction Design, WordPress, Mobile Internet, Optimizing Performance, Grunt, SASS, Karma, Jasmine, Unit Testing, Git, Lean UX, Agile Methodologies, Node.js, JSP, PHP, MySQL, Joomla, Drupal, Perl, Responsive Design, Adobe Creative Suite, After Effects, jQuery, Graphic Design, Final Cut Pro, Social Networking, SQL, Subversion, Art, JSON, AJAX, Team Management, Technical Architecture, Mobile Web Design, Web Development, Mobile Applications, bower, yeoman, phantomjs, RequireJS, Jenkins, OWASP, Server Administration, PostgreSQL, Debian
Education
The Ohio State University
BFA, Art and Technology
Columbus College of Art & Design 1998 — 1999
Fine/Studio Arts, General
Teleperformance May 2014 - Present
PWCI 2005 - Present
ARS National Services March 2013 - May 2014
Estate Information Services, LLC October 2009 - February 2013
Convergys July 2009 - October 2009
Convergys June 2008 - October 2009
Convergys April 2006 - June 2008
OSI 2005 - 2006
National Financial Systems 2003 - 2005
Citigroup November 1990 - November 2002
Skills
Strategic Leadership, Sales Management, Thought Leadership, Vendor Management, Strategy, Business Development, Management, Leadership, New Business Development, Project Management, Marketing, Cross-functional Team..., Strategic Planning, Analytics, Team Building, Sales Process, Financial Services, Mergers & Acquisitions, Negotiation, Executive Management, Process Improvement, Call Centers, Finance, Credit, Risk Management, Relationship Management, Banking, Business Planning, Analysis, Recruiting, Customer Satisfaction
Education
University of Cincinnati 1983 — 1988
Bachelor of Arts
Finneytown
CallMiner August 2015 - Present
Nexidia October 2010 - July 2015
Unidos Financial Services Inc. 2009 - 2010
Teleperformance 2009 - June 2009
Telvista Inc 2005 - 2008
Skills
CRM, Management, Outsourcing, Pre-sales, Client Relations, Strategic Planning, Latin America, Bilingualism, Relationship Management, Software Project..., Software Deployment, Return on Investment..., Offshore Outsourcing, Program Management, Vendor Management, Managing Distribution..., Channel Relationship..., Trusted Business Advisor, Team Building, Cross-functional Team..., pre, Strategic Partnerships, Business Process..., Sales Management, Business Strategy, Call Center, Telecommunications, International Sales, Business Development, Leadership, Customer Experience, Team Leadership, Salesforce.com, Professional Services, Financial Services, SaaS, Call Centers, Process Improvement, Product Management, New Business Development, Contact Centers, BPO, Account Management
Education
Universidad Autónoma de Baja California 1996 — 2000
Bachelors Degree, International Business
Loblaw Companies April 2009 - Present
DCL International February 2008 - May 2008
teleperformance October 2004 - March 2006
Skills
Windows Server, Warehouse Management, Unix, Oracle, Unix Shell Scripting, Microsoft SQL Server, SDLC, AIX, Servers, Technical Support, Networking, Switches, Cisco Routers, Integration, Disaster Recovery, System Deployment
Education
Universitas Bina Nusantara (Binus) 1992 — 1997
Bachelor's degree, Computer Science, 3.32
Pierpoint International July 2014 - Present
Gobierno de la Ciudad de Buenos Aires March 2014 - July 2014
Gobierno de la Ciudad de Buenos Aires April 2013 - March 2014
Kenexa March 2010 - April 2013
Avature October 2008 - March 2010
Pierpoint International September 2007 - October 2008
Teleperformance July 2006 - October 2007
Qualfon June 2005 - September 2007
Skills
Electrical Engineering, Recruiting, Internet Recruiting, Technical Recruiting, Talent Acquisition, Executive Search, Sourcing, Applicant Tracking..., Screening, Talent Management, Human Resources, Contract Recruitment, Strategic Sourcing, HR Consulting, CRM, Management, Strategy, Temporary Placement, Employee Relations, Networking, Team Management, Project Management, Leadership, Organizational...
Education
Universidad del Salvador 2010 — 2014
Bachelors, Economics
Universidad de Belgrano 2004 — 2008
Political Science
Universidad de Belgrano 2005 — 2007
Teleperformance March 2012 - Present
Teleperformance March 2003 - March 2012
Teleperformance 2008 - 2011
TAG Support Company 2004 - 2005
New Horizons March 1999 - December 2002
Toys R Us February 1992 - December 1996
Skills
Contact Center..., Customer Experience, Contact Centers, Process Improvement, Call Centers, Call Center, Management, Call Center Development, Workforce Management, BPO, Team Building, Team Leadership, Team Management, Coaching, Inbound Marketing, Outsourcing, Quality Assurance, Change Management, Lead Generation, Service Delivery, Account Management
Education
The University of Edinburgh 1992 — 1996
Portobello High School
Teleperformance October 2013 - Present
Progressive Finance August 2013 - October 2013
Experis Finance June 2012 - August 2013
Nature's Sunshine Products April 2007 - March 2012
Altiris/Symantec October 2006 - April 2007
SCO September 2005 - October 2006
SCO May 2002 - September 2005
Red Rock Capital 2000 - 2001
Skills
ASC 740, FIN 18, FIN 48, APB 23 Calculations, Corporate Tax, Corporate Tax Planning, International Tax, Interational Tax..., FTC Planning and..., Multi-State Sales Tax, Corporate Tax Compliance, Tax, Budgets, CPA, SEC filings, Sarbanes-Oxley Act, GAAP, Tax Accounting, Transfer Pricing, Income Tax, US GAAP, Accounting, Financial Accounting, SEC Filings, Financial Analysis, Financial Reporting
Education
University of Denver 1993 — 1994
Master, of Taxation
University of Idaho 1986 — 1993
Business, Accounting
Donahey Financial Group June 2014 - Present
Artist Venture January 2013 - Present
CHOICES for Victims of Domestic Violence January 2012 - December 2012
Teleperformance September 2008 - April 2011
Nationwide January 2006 - April 2008
Nationwide Insurance December 2004 - December 2005
Nationwide Insurance January 2001 - November 2004
Allstate January 1999 - December 2001
Skills
P&L Responsibility, Project Management, Performance Benchmarking, Strategic Account..., Call Centers, Quality Management, Insurance Claims..., Multi-Site Operations, Change Management, Business Process..., Business Strategy, Performance Management, Insurance, Budgets, Training, Process Improvement, Coaching, Operations Management, Leadership, Strategic Planning, Management, CRM, Cross-functional Team..., Call Center, Recruiting, Team Building, P&L Management
Education
The University of Akron
BS, Education
Abbott September 2011 - Present
Abbott July 2006 - September 2011
Teleperformance September 2005 - July 2006
Skills
Project Management, Visio, Cross-functional Team..., Software Documentation, Business Analysis, Vendor Management, SharePoint, Requirements Analysis, Analytics, Process Improvement, Data Analysis, Requirements Gathering, MS Project, Team Building, Processes Development, Software Project..., Contract Management, IT Asset Management, IT Compliance, Software Auditing, Risk Analysis, Document Management, Customer Service, Presentations, Business Intelligence, Quality Assurance, PMP, IT Management, IT Strategy
Education
The Ohio State University 1996 — 2001
Bachelor's Degree, Arts and Technology
M/I Homes July 2005 - Present
Teleperformance September 2004 - July 2005
Education
The Ohio State University 1997 — 2003
BA, Japanese
筑波大学 / University of Tsukuba 1999 — 2000
Nihongo
Oriana House, Inc. February 2008 - Present
Teleperformance August 2004 - December 2007
Skills
Networking, Active Directory, Hardware, Microsoft SQL Server, Technical Support, Troubleshooting, McAfee, Group Policy, VPN, Security, Access, Windows 7
Education
The Ohio State University
MetroPCS March 2011 - Present
Z Engineering Plans Solutions, Inc. November 2000 - Present
Teleperformance November 2010 - February 2011
Pizza Hut April 2005 - November 2010
LVM General Contractors March 2007 - September 2007
Porta Celular April 1996 - March 2000
Skills
Access, Process Improvement, Management, Training, Data Analysis, Microsoft SQL Server, Analysis, Databases, Customer Service, HTML, Teamwork, Visual Basic, Coaching, Inventory Management, Team Leadership, Time Management, Microsoft Office
Education
American Intercontinental University 2011 — 2012
MBA, Project Management
American Intercontinental University 2008 — 2011
B.S.I.T., Forensics
American Intercontinental University 2008 — 2009
AABA, Business Administration
Universidad Católica de Santiago de Guayaquil 1988 — 1993
B.S.I.T., Computer System Analyst
Micros Retail Systems Sales RepTime Warner CableFebruary 2007 - February 2008
Teleperformance October 2006 - March 2007
Guardian 2002 - 2005
Education
The University of Akron 1995 — 1995
GED, General
Teleperformance December 2010 - Present
Mouser Electronics August 2010 - January 2011
Laurus International November 2008 - July 2010
Sprint January 1991 - October 2008
Skills
Operations Management, Vendor Management, Process Improvement, Outsourcing, Business Process..., Customer Satisfaction, Sales, Customer Service, CRM, Project Management
Education
The University of Texas-Pan American
BBA, Business
Teleperformance August 2003 - April 2009
Parker Hannifin December 1999 - October 2001
Farm Bureau Insurance Co. February 1998 - January 1999
Thrifty-Payless Drug Co. May 1991 - December 1997
Portland General Electric July 1979 - April 1991
Southwestern Bell Telephone Company September 1974 - July 1979
Education
The Ohio State University 1967 — 1974
B.S., Computer and Information Science
Mi-Jack Products January 2015 - Present
Epicor Software August 2014 - December 2014
Epicor Software January 2013 - August 2014
Epicor Software February 2010 - January 2013
Epicor Software October 2008 - February 2010
Mary Kay Inc. June 2008 - October 2008
Softtek December 2007 - May 2008
Teleperformance January 2007 - October 2007
Skills
ERP, .NET, ASP.NET, C#, WCF, Software Development, Microsoft SQL Server, Scrum, Databases, SQL, Crystal Reports, Access, Process Improvement, Analysis, Software Project..., Project Management, SSRS, Troubleshooting, Requirements Analysis, Web Development, Integration, SharePoint, Enterprise Software, XML, Visual Studio, Team-oriented, Proactive self-starter, Business Process, JavaScript, CSS3, HTML 5, Organization &...
Education
Universidad Autónoma de Nuevo León 2004 — 2010
Bachelor's Degree, Systems Administration Engineer
Nationwide Insurance June 2014 - Present
Nationwide Insurance October 2012 - June 2014
Nationwide Insurance December 2011 - October 2012
Nationwide Insurance May 2010 - December 2011
Teleperformance August 2005 - September 2010
Nationwide Insurance May 2009 - May 2010
Grove City Christian School February 2009 - January 2010
The Ohio State University Medical Center January 2009 - January 2010
Skills
Training, Call Centers, Management, Quality Assurance, Troubleshooting, Time Management, Customer Service, Insurance, Sales, Microsoft Office, Teamwork, Claim, Invoicing, Interviews, Process Improvement, Leadership, Team Leadership, Team Building, Change Management, Coaching
Education
Mt Vernon Nazarene University 2012 — 2014
Master of Business Administration (MBA), Organizational Leadership
The Ohio State University 2004 — 2008
History
Connexity, Inc. July 2014 - Present
Shopzilla, Inc. October 2012 - July 2014
Shopzilla, Inc. July 2011 - October 2012
Shopzilla, Inc. September 2010 - July 2011
Shopzilla, Inc. December 2008 - August 2010
Shopzilla, Inc. April 2008 - November 2008
Square Enix February 2008 - April 2008
Sony Computer Entertainment Europe November 2005 - February 2008
Victoria Lines September 2004 - May 2005
Teleperformance 2001 - 2002
Skills
E-commerce, Analytics, SQL, Perl, Business Strategy, PPC, Scripting, Outsourcing Management, Business Analysis, Web Analytics, Salesforce.com, Agile Methodologies, Management, Databases, Product Management, Team Management, MySQL, HTML, Quality Assurance, Web Development, Agile Project Management, Scrum, SEO, Business Development, SaaS, Affiliate Marketing
Education
University of California, Los Angeles 2014 — 2014
Technical Management Program
Université Paris XIII 2001 — 2003
DEUG, Engineering Sciences and Technology
Université Paris VI 2000 — 2001
DEUG, Maths, IT and Applications to Sciences
Lycée Voltaire 1997 — 2000
BAC S (A Level), Sciences
Nicholson Products and Services November 2013 - April 2014
Medco September 2010 - June 2012
Tansky Sawmill Toyota June 2010 - September 2010
Teleperformance January 2010 - June 2010
OlogyAudio, LLC. September 2003 - November 2009
MatlorMatlor January 2002 - November 2002
Education
The Ohio State University
National College March 2010 - Present
New Horizons Computer Learning Centers 2007 - 2009
Teleperformance August 2006 - December 2006
Skills
Visio, Operating Systems, Microsoft Excel, COBOL, Computer Hardware, Technical Support, Microsoft Office 2007, Database Administration, Troubleshooting, Windows Server, Access, Servers, Software Documentation, SQL
Education
DeVry University
Bachelor's degree, Computer Information Systems
New Horizons Computer Learning Center
The Ohio State University
Bachelor of Arts (B.A.), Music Teacher Education
Cigna August 2014 - Present
OfficeTeam October 2011 - Present
HJ Heinz January 2012 - November 2012
UPMC Mercy Hospital November 2010 - March 2011
University Hospital October 2009 - December 2009
Teleperformance May 2007 - August 2009
University of Akron August 2007 - May 2009
University of Ghana, Legon, GH August 2005 - August 2006
Skills
Microsoft Office, Strategic Planning, Product Development, Excel, Customer Relations, Problem Solving, Word, Food Industry, Food Safety, Team Building, PowerPoint, Manufacturing, English, Packaging, Research, Quality Assurance, Microsoft Excel, Microsoft Word, Healthcare, Laboratory, Higher Education, Human Resources, Food Technology, Science, Food Processing, HACCP, Food Microbiology, Statistics, Public Speaking, Food Science, Nutrition, Data Analysis, Food Chemistry, Customer Service, Ingredients, Microbiology, Leadership, Dairy, R&D, Flavors, Food Quality, SPSS, Sensory Evaluation, Public Health, Outlook, Food, Qualitative Research, Report Writing, SAS
Education
The University of Akron 2007 — 2009
Masters, Nutrition
The University of Akron 2007 — 2009
Master of Science, Nutrition and Dietetics
University of Ghana 2001 — 2005
Bachelors, Food Science and Nutrition
JPMorgan Chase February 2010 - Present
JPMorgan Chase December 2006 - February 2010
TEKsystems April 2006 - December 2006
Teleperformance November 2004 - April 2006
S&K Menswear April 2002 - October 2004
Skills
Banking, Access, Process Improvement, Project Management, Customer Satisfaction, Analysis, Customer Service, Training, Team Leadership, Management, Leadership, Vendor Management, Operations Management, Team Building, SAP ERP, Microsoft Excel, QuickBooks, Quicken
Education
The Ohio State University
B.A, Economics
TATA Communications Ltd. (fka VSNL) July 2010 - Present
TATA Communications Ltd. (fka VSNL) January 2006 - July 2010
Teleperformance 2004 - 2005
Skills
Telecommunications, Outsourcing, Cross-functional Team..., ITIL, Business Analysis, Customer Relations, Business Strategy, VoIP, Strategic Planning, Optimization, People Management, Team Management, Process Engineering, SLA, Six Sigma, Change Management, Customer Service, IT Service Management, Operations Management, Business Process, Sla, Solution Architecture, Project Management, Program Management, Management, Project Planning, Vendor Management, CRM, Service Management, Pre-sales, Product Management
Education
Université du Québec à Montréal 2008 — 2010
eMBA
Université Paris Dauphine 2008 — 2010
eMBA
Banque Laurentienne March 2012 - Present
Teleperformance March 2010 - March 2012
Education
2008 — 2009
DESS, FINANCE
Teleperformance July 1999 - Present
Ticketmaster January 1992 - July 1999
Ticketmaster May 1990 - December 1991
Skills
Workforce Management, Employee Engagement, Onboarding, Talent Acquisition, Call Center, Performance Management, HR Policies, FMLA, Organizational..., Coaching, Leadership Development, Process Improvement, Call Centers, Talent Management, Employee Relations, Human Resources
Education
University of Phoenix - Columbus Campus 2004 — 2006
MBA, Master of Business Administration
The Ohio State University 1983 — 1987
BA, Photography and Cinema
Teleperformance June 2001 - Present
Skills
Call Center, Telecommunications, Call Centers, Workforce Management, Outsourcing, BPO, Management, Contact Centers, Team Management, Business Process, Business Development, Process Improvement, CRM, Vendor Management, Customer Experience, Operations Management, Performance Management
Education
The Ohio State University
Adecco Staffing, USA May 2014 - Present
Office Team September 2013 - October 2013
Teleperformance January 2013 - May 2013
Skills
Microsoft Office, C++, Java, Microsoft Excel, Customer Service, Teamwork, Microsoft Word, PowerPoint, Team Leadership, Windows, HTML
Education
Wright State University 2013 — 2014
Bachelor's Degree, Sociology
The University of Akron 2009 — 2013
Sociology
Walsh University 2007 — 2009
Teleperformance December 2010 - May 2015
Pharmascience July 2004 - December 2006
Les laboratoires Oméga Inc. 2004 - 2004
Education
Collège Gérald-Godin, Montréal 2003 — 2004
AEC, Conduite des procédés de production pharmaceutique
1987 — 1991
BAC, Sciences biologiques
Ubisoft September 2015 - Present
Dassault Systemes April 2007 - Present
[Assignation] Honda R&D Americas, Inc November 2012 - Present
[Assignation] Dassault Systèmes September 2011 - November 2012
[Assignation - Projet Interne] Dassault Systèmes November 2010 - September 2011
[Assignation] Boeing March 2007 - November 2010
KPMG March 2005 - December 2006
Teleperformance August 2004 - March 2005
Skills
Information Technology, Engineering, Automotive Engineering, Aerospace Engineering, Software Deployment, Requirements Analysis, System Architecture, Product Lifecycle..., Software Configuration..., SQL, Oracle Database, DB2, Apache Tomcat, WebSphere Application..., Red Had Enterprise Linux, Windows Server, AIX, VMWare vSphere, Intégration, Développement de..., Logiciel d'entreprise, SSO
Education
Université de Sherbrooke 2000 — 2004
Baccalauréat, Génie électrique
Proweaves.com January 2014 - Present
Midwest Server January 2008 - December 2013
Omnicare Inc. January 2005 - December 2009
Teleperformance, USA 2001 - 2003
Teleperformance 2001 - 2003
Teleperformance, USA 2001 - 2003
Teleperformance 2001 - 2003
Teleperformance, USA 2001 - 2003
Skills
Microsoft Exchange, Microsoft Servers, AngularJS, PHP, MySQL
Education
The Ohio State University 2000 — 2005
Bachelor of Science (BS), Economics
The Ohio State University
Self-employed October 2013 - Present
Teleperformance August 2012 - September 2013
Staples October 2011 - August 2012
Uncle Dan's Camping and Travel April 2007 - August 2011
Northmoor Country Club June 2006 - August 2006
CompUSA June 2004 - May 2005
Skills
Credit Information, Customer-facing, Customer Satisfaction, Customer Profitability, Computer Gaming, Computer Repair, Network Devices, Network Administration, Sales, Printers
Education
The Ohio State University 2006 — 2010
Psychology
Desjardins December 2012 - Present
Laurentian Bank October 2008 - December 2012
Videotron March 2006 - September 2008
Teleperformance June 2005 - March 2006
EMET May 1995 - August 2000
Skills
Windows, Access, SQL, Active Directory, HTML, Java, ITIL Process, HPSM, SIP, Cisco VoIP, Genesys Framework, Avaya Site..., Citrix Metaframe, CCNA, OSI Model, Troubleshooting, Software Development, SharePoint, Analysis, Visual Basic, Visual Studio, IIS, System Administration, Software Documentation, Visio, Microsoft SQL Server, Technical Support, Databases, Networking, VoIP, Base de données, Services d'assistance, Analyses, Project Management
Education
Ecole Polytechnique de Montreal 2003 — 2005
DESS, Génie informatique
College Bois-de-Boulogne 2000 — 2001
AEC, Réseaux informatiques
IAV Hassan II, Rabat,Morocco 1989 — 1993
Engineer, Geomatic, Land surveyor enginner
iWeb Technologies April 2012 - September 2014
iWeb Technologies November 2008 - April 2012
Videotron March 2007 - January 2008
Teleperformance March 2006 - March 2007
Skills
Infrastructure..., Data Center, Servers, System Administration, CentOS, Windows Server, Linux, Active Directory, Virtualization, DNS, FTP, TCP/IP, DHCP, Red Hat Linux, VPN, Apache, IT Operations, Cisco Technologies, Operating Systems, Windows
Education
Université du Québec à Montréal 2011 — 2016
Certificate, IT
CDI College 2004 — 2005
Certificate, Programming
Ahunstic College 2001 — 2002
College, IT
Nationwide Insurance January 2014 - Present
Teleperformance September 2012 - January 2014
Cardinal Health February 2008 - September 2012
Teleperformance, USA June 2003 - November 2007
Skills
Workforce Management, Software Documentation, Call Centers, Help Desk Support, Six Sigma, Cross-functional Team..., Technical Support, Data Analysis, Vendor Management, IT Management, Process Improvement, Team Leadership, Leadership, Visio, SharePoint, Troubleshooting, Customer Satisfaction, Access, Management
Education
The Ohio State University 1999 — 2004
Bachelor of Science, Microbiology
Produits Zinda Canada INC April 2012 - Present
C&D Zodiac December 2011 - February 2012
MIRAMA RESTURTANT February 2010 - September 2011
TATA DATA CONSULTANCY February 2007 - March 2009
Bell Sympatico Customer service July 2006 - April 2007
TELEPERFORMANCE April 2005 - July 2006
Microcell Solution CO. (Fido) May 2003 - April 2004
Montreal Chinese Chamber of Commerce January 2001 - September 2002
Skills
Composites, Aircraft Maintenance, Lean Manufacturing
Education
École des métiers de l’Aérospatiale de Montréal 2011 — 2011
DEP, Aircraft Structural Assembly
Université du Québec à Montréal / UQAM 1999 — 2002
BCompSc, Major in Computer Science and Minor in Administration
CONCORDIA University 1996 — 1999
Bachelor of Mathematics, Major in mathematics
Dawson collage 1994 — 1996
DEC Applied science, Pure and Applied science
Huntington National Bank August 2008 - Present
Cash Til Payday January 2007 - May 2011
Teleperformance September 2003 - March 2006
Education
The Ohio State University 2008 — 2011
Bachelor, Political Science, 3.0 - Grade point average
Bug-Tracker 2010 - Present
Jamdat 2005 - 2006
Teleperformance 2005 - 2005
RBC 2002 - 2004
Informatique 2000 January 2000 - January 2001
Education
College LaSalle 2008 — 2009
developpement d'applications Oracle, Information Technology
Université de Montréal 2006 — 2008
Certificat en arts & Sciences
USTHB (Université des Sciences et de la Technologie) 1995 — 1998
Sciences Exactes
Teleperformance
Skills
Call Centers, Customer Service, Customer Satisfaction, Troubleshooting, Team Leadership, BPO, Customer Experience, Training, Service Delivery, Windows
Education
State University of New York at Albany 1965 — 1969
Bachelor of Science (BS), Biology, General
Cass Information Systems August 2015 - Present
Cass Information Systems July 2013 - August 2015
TDEC March 2013 - July 2013
TDEC February 2012 - March 2013
Turkey Hill Minit Markets November 2012 - January 2013
Staples November 2011 - February 2012
Common Sense Consulting January 2008 - January 2012
Teleperformance April 2011 - July 2011
Meijer June 2010 - April 2011
Micro Center October 2009 - January 2010
Skills
Training, 10 Key, Data Entry, Data Center, Customer Service, Retail Sales, Technical Support, Networking, Troubleshooting, Windows, Microsoft Excel, Wireless, Routers, HTML, Access, Outlook, Time Management, Integration, Team Leadership, Project Management, Leadership, Teamwork, Project Management..., Wireless Networking, Information Technology, Windows XP
Education
Franklin University 2014 — 2015
Master of Business Administration (MBA), Business Administration and Management, General
The Ohio State University 2006 — 2009
Bachhelor Of Arts, Communication Technology, 3.28
Huntington National Bank June 2012 - Present
Teleperformance 2010 - 2011
dELiA*s 2005 - 2008
Waste Management 2002 - 2003
Time Life Customer Service 2000 - 2002
Gap Inc. Direct 1999 - 1999
Victoria's Secret Direct 1991 - 1999
Lazarus Department Store 1988 - 1991
Skills
Call center start-up, Call Center..., Project Management, Human Resources, Business, Team Building, Customer Service, Call Centers, Management
Education
The Ohio State University
Bachelor of Science in Human Ecology
Teleperformance December 2012 - Present
The University of Texas at San Antonio August 2009 - May 2012
US Army February 2003 - May 2009
Education
The University of Texas at San Antonio 2009 — 2012
Computer Science
Teleperformance 2006 - 2009
Education
University College London, U. of London
Diploma, Computer Software Engineering
Sterling Jewelers October 2013 - Present
Sterling Jewelers January 2014 - April 2014
Sterling Jewelers October 2013 - December 2013
InnoSource December 2010 - April 2013
Teleperformance May 2006 - December 2009
Skills
Access, Recruiting, Human Resources, PeopleSoft, Applicant Tracking..., Event Planning, Onboarding
Education
The University of Akron 2001 — 2004
Bachelor's degree, Communications
Lake Brantley High Scool
Diploma
Nationwide Insurance October 2012 - Present
Cardinal Health July 2007 - September 2012
Teleperformance September 1999 - May 2006
Education
The Ohio State University
Travailleur indépendant 2011 - Present
Teleperformance 2012 - 2014
SOM Marketing 2012 - 2012
Groupe Yves Rocher 2011 - 2012
Centre communautaire laurentien 2009 - 2012
Stellar 2010 - 2010
Shoppers Drug Mart 2008 - 2009
Sears Canada 2008 - 2008
Couche-Tard 2008 - 2008
Protocol Marketing 2007 - 2008
Skills
Selling Skills, DES, iPhone, Customer Satisfaction, Coaching, Leadership, Training, Marketing, CRM, Sales, Account Management, Sales Operations, Business, New Business Development, Social Skills, Sales Management
Education
Université de Montréal 2007 — 2011
Bachelor's degree, French Language and Literature
Cégep de St-Laurent 2004 — 2007
DEC, Social Sciences