Teleperformance Company
Industry: Business process outsourcing company
DescriptionTeleperformance SE is an omnichannel company headquartered in France. The company specializes in outsourced omnichannel customer experience management, also known as Business Process Outsourcing. CEO: Daniel Julien (Oct 2017–) Founder: Daniel Julien Headquarters: Paris, France Subsidiaries: Teleperformance USA, LanguageLine Solutions,
Teleperformance List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Teleperformance. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Teleperformance Salaries. You can even request information on how much does Teleperformance pay if you want to. Learn about salaries, pros and cons of working for Teleperformance directly from the past employees.
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1,774 Teleperformance employees in database. Find out everything there's to know about Teleperformance employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Teleperformance Employees
Rhino metals 2012 - 2013
Teleperformance May 2008 - December 2012
Skills
Management, Microsoft Office, Microsoft Excel, Microsoft Word, Electronics, Project Management, Problem Solving, Contractors, Customer Service, Team Management, Technical Support, Geology, Earth Science
Education
Boise State University 2010 — 2014
Associate of Science (A.S.), Geological and Earth Sciences/Geosciences
Convergys June 2015 - Present
Teleperformance March 2015 - May 2015
MarketSource Inc. November 2014 - March 2015
Comcast Business May 2014 - October 2014
Convergys July 2012 - May 2014
Aerotek April 2012 - July 2012
Skills
Microsoft Exchange, Office 365, Powershell, Windows Azure, Microsoft Office, Information Technology, Customer Service, Sales, Sales Management, Team Leadership, Team Management, Telecommunications, CRM, Call Centers, Vendor Management, Customer Experience, Customer Satisfaction, Networking, Service Delivery, Technical Support, Troubleshooting, Managed Services, VoIP, Solution Selling, IP, Training, IT Service Management, Analysis, Direct Sales, Computer Hardware, Leadership, Process Improvement, Management, Performance Management, Team Building, Project Management, Workforce Management, Coaching, Employee Training, Strategic Planning, Employee Relations, Time Management, Change Management, Program Management, Interviews, New Business Development, Onboarding, Business Analysis, Operations Management
Education
Baker College of Port Huron 2008 — 2009
Computer Systems Networking and Telecommunications
Snyder Dental Clinic December 2012 - Present
AKIMA January 2012 - January 2013
UPS Supply Chain Solutions May 2011 - April 2012
Teleperformance June 2008 - October 2010
Bellsouth August 2005 - December 2007
Bellsouth January 2005 - January 2007
Bingo Palace May 2004 - October 2005
US Army Natick Soldier Research, Development, and Engineering Center January 1996 - January 1999
Skills
Shipping, Outlook, Microsoft Excel, Microsoft Office, PowerPoint, Inventory Management, Microsoft Word, Visio, Operations Management, Transportation, Process Scheduler, Access, Data Entry, Software Documentation, Logistics, Customer Service, Customer Satisfaction, Customer Retention, Customer Oriented, Customs Regulations, Account Management, Quality Assurance, Invoicing, Training, Accounts Receivable, Supervisory Skills, Time Management, Call Centers, Interviews, Teamwork, Coaching, Leadership, Team Leadership, Office Administration, Military, Recruiting, Government, Hiring, Fax, Adobe Acrobat, Microsoft Office 2007, Project Management, Employee Training, Policy, Program Management, Payroll, Accounting, Office Management, Team Building, Telephone Skills
Education
Grantham University 2013 — 2015
Bachelor of Business Administration (BBA), 3.5
American InterContinental University 2005 — 2007
Associate's degree, Business Administration, Management and Operations
Savannah River College 2003 — 2004
Associate of Science (AS), Health Services/Allied Health/Health Sciences, General
Leesville High
Self April 2014 - Present
Dell / Digital Intelligence Systems, Inc. February 2014 - March 2014
Robert Half Technology April 2013 - January 2014
Teleperformance May 2013 - October 2013
Self 2003 - May 2013
Huntington National Bank / Smartsource, Inc. April 2013 - April 2013
Regis Corporation / Barbeau Industries February 2013 - April 2013
SmartSource Technical Staffing February 2013 - February 2013
United States Army National Guard 2004 - 2006
1Tac Worldwide April 2002 - May 2003
Education
Ashland Community and Technical College 2000 — 2001
Information Technology
MSC Industrial Supply Co. March 2015 - Present
Enterprise Rent-A-Car July 2013 - April 2014
Verizon Wireless March 2012 - October 2012
Teleperformance March 2009 - March 2012
Skills
Customer Service, Management, Call Centers, Customer Satisfaction, Customer Experience, Technical Support, Customer Retention, Troubleshooting, Telecommunications, Team Leadership, Training, Vendor Management, Sales, Networking, Sales Operations, Salesforce.com, Account Management, Sales Process, Cold Calling, Operations Management, Team Building, Time Management, Direct Sales, Employee Training, Quality Assurance, Inventory Management, Analysis, Teamwork, Coaching, Data Entry, Business Analysis, Human Resources, Employee Relations, Outlook, Retail, Strategy, Leadership, Recruiting, Process Improvement, Team Management, Marketing, Performance Management, Interviews, Social Networking, Telephone Skills, Administration, Negotiation, Sourcing, Business Planning, Talent Acquisition
Education
Barton County Community College 2005 — 2007
Associate of Arts (A.A.), Education
Arizona State University
Bachelor of Arts (B.A.), Multi/Interdisciplinary Studies
Healthpro Homecare September 2014 - Present
A-1 Preferred Sources April 2012 - August 2014
Community Housing Network, Inc. October 2011 - November 2012
City Gear June 2011 - October 2011
Teleperformance June 2010 - December 2010
Skills
Nursing, Patient Safety, Home Care, Cpr Certified, Vital Signs, HIPAA, Acute Care, Elder Care, Mental Health, Rehabilitation, Customer Service, Healthcare Management, Hospitals, Medical Terminology, PowerPoint, Management, Healthcare, Event Planning, Patient Education, CPR Certified, Patient Advocacy
Education
American Institute of Alternative Medicine 2014 — 2016
Associate of Arts and Sciences (AAS), Registered Nursing/Registered Nurse
Columbus State
Premier choice health services
STNA
University of Toledo
Lantor Ltd September 2012 - Present
Pacific Sports Cars July 2012 - September 2012
Teleperformance January 2011 - June 2012
Skills
HTML, CSS, XHTML, Photoshop, Photoshop Elements, Illustrator, Dreamweaver, Lightroom, Adobe Bridge, Flash, After Effects, Premiere, Microsoft Word, Microsoft Excel, PowerPoint, Access, Outlook, Microsoft Publisher, Visual Basic, JavaScript, MySQL, jQuery, PHP, C++, SEO, Search Engine Ranking, Rankerizer, Google Webmaster Tools, Google Analytics, Google Adwords, SEO Power Suite, Xenu, FTP software, SmartFTP, Filezilla, GoDaddy, Web Content Management, WordPress, Joomla, Drupal, Social Media Marketing, Facebook Marketing, Twitter, Instagram, Pinterest, YouTube, Google+
Education
AMA University 2007 — 2010
Bachelor's degree, Computer Science
Self-employed 2011 - Present
Center Partners August 2011 - November 2013
Teleperformance August 2008 - August 2011
Skills
Microsoft Office, Social Media Marketing, Web Content, Copy Editing, Copywriting, SEO copywriting, Resume Writing, Blogger, Corporate Blogging, Online Articles, Magazine Articles, Ghostwriting, Small Business Marketing, Hospitality, Long-term Customer..., Speech Writing, Press Releases, Advertising, Technical Documentation, Direct Mail, Team Leadership, SEO Copywriting, Customer Service, Call Centers
Education
Northern Michigan University 2001 — 2005
Bay de Noc Community College 2003 — 2004
Weil-McLain September 2012 - December 2012
Dell / Verve Corporation June 2012 - August 2012
Community Healthcare System August 2011 - October 2011
Idus Technologies December 2009 - April 2010
Teleperformance June 2007 - June 2008
U.S. Army Air Defense Artillery March 2001 - March 2005
Skills
Computer Hardware, Computer Network..., Active Directory, Microsoft Office, Citrix, VPN, Windows 7, Windows XP Pro, Computer Repair, Norton Ghost, Laptops, Software Documentation, Networking, Troubleshooting, Hardware Diagnostics, IT Hardware Support, Network Administration, Wireless Networking, Network Architecture, Network Design, Computer Maintenance, Computer Security, Computer Science, Servers, Cat5, Cat5e, Coax, Cat6, Computer Building, Firewalls, VirtualBox, Virtual Machines, DNS, Management, Supervising, A+ Certified, Antivirus, Printers
Education
American InterContinental University 2008 — 2011
Bachelors, Information Technology, 3.66
American InterContinental University 2007 — 2008
Associate's degree, Business Administration and Management, General
Teleperformance August 2012 - Present
Alorica 2012 - August 2012
Alorica 2008 - February 2012
Alorica 2007 - 2008
Prescription Solutions 2006 - 2007
Pearson Government Solutions 2004 - 2006
TeleTech 2003 - 2003
TeleTech 2002 - 2003
TeleTech 1999 - 2002
Skills
Call Center, Customer Service, Quality Management, Metrics, Workforce Management, Operations Management, Customer Experience, Process Improvement, Customer Satisfaction, P&L Management, Quality Assurance, Hiring, Business Process..., Outsourcing, Employee Relations, Team Building, Team Leadership, Performance Management, Customer Relations, Coaching, Problem Solving, Forecasting, Outlook, Scheduling, Account Management, Telecommunications, Change Management, Documentation, BPO, Program Management, Organizational..., Business Analysis, Strategic Planning, Avaya, Leadership Development, Business Management, Process Engineering, Executive Management, Supervisory Skills
Education
Baker University 2006 — 2007
Bachelors, Business Administration
Allen County Community College 2001 — 2004
Associates, Business Management Development
Woolpert March 2011 - Present
ATIC January 2011 - December 2011
Teleperformance August 2009 - March 2011
Skills
Microsoft Word, Microsoft Office, Research, Microsoft Excel, PowerPoint, Team Building, Program Management, Strategic Planning, GIS, Security Clearance, Customer Service, Access, Windows, Teamwork, Intelligence Analysis, Management, Analysis, Operations Management, Project Management, Project Planning, Data Analysis, ArcGIS, Government, Geomatics, ESRI, Proposal Writing, Google Earth
Education
American Public University System 2012 — 2013
Graduate, Intelligence Studies-Terrorism Studies, 3.667
Northeastern University 2010 — 2012
MPS, geographical information technology, 3.56
ATIC 2008 — 2010
Certificate, Advanced Technical Intelligence
Wright State University 2003 — 2008
BA Gelological Science, Gelological Science
Princess Margaret Cancer Centre October 2014 - Present
Ontario Institute for Cancer Research October 2013 - October 2014
OCREB, Ontario Institute for Cancer Research September 2012 - October 2013
Canadian Centre for Clinical Trials May 2012 - September 2012
Teleperformance August 2008 - October 2008
Maxxam Analytics December 2007 - March 2008
Skills
Clinical Trials, GCP, Clinical Research, Sop, ICH-GCP, CRO, Regulatory Submissions, Lifesciences, Biochemistry, Biotechnology, Pharmaceutical Industry, Oncology, EDC, Data Management, GMP, Drug Development, Medical Devices, Quality Assurance, Clinical Data Management, Life Sciences, SOP
Education
Humber College 2011 — 2012
Post Graduate Certificate, Clinical Research, Honors
Bharathiar University 2002 — 2004
Master's degree, Biotechnology
Mahatma Gandhi University 1999 — 2002
Bachelor's degree, Chemistry, Honors
DOEACC, govt. of India 1999 — 2001
Diploma, Computer Applications
DIRECTV April 2014 - Present
Teleperformance January 2010 - March 2012
Skills
Security, Technical Support, Call Center, Troubleshooting, Computer Hardware, Security+, Windows 7, Help Desk Support, Customer Service, Security Management, Customer Satisfaction, Windows Vista, XP, Access Control, Software Installation
Education
Atlantic Technical Center 2009 — 2010
Associate of Science (A.S.), Information Technology
Coconut Creek 2009 — 2010
Associate of Science (A.S.), Information Technology
Teleperformance June 2014 - November 2014
Radcliffe Nursing Registry July 2014 - October 2014
Whitsyms Nursing Registry August 2011 - April 2014
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Bookkeeping, Clerical Skills, Filing, Solid computer skills, Customer Service, Administration, Teamwork, Communication, Receptionist Duties, Time Management, Telephone Skills, Research, PowerPoint, Human Resources
Education
Nursing Unlimited 2011 — 2014
Home Health Aide/Home Attendant
Bergen Community College 2009 — 2010
Teaneck High School 2006 — 2009
Sutherland Global Services May 2015 - Present
Convergys August 2013 - January 2014
NEW April 2013 - August 2013
TeleTech October 2012 - January 2013
Teleperformance March 2010 - May 2010
Ross Stores November 2009 - January 2010
Skills
PowerPoint, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Public Speaking, Outlook, Team Building, Data Entry, Access, Research, Healthcare, Training, Leadership, Team Leadership, Troubleshooting, Call Centers, Telephone Skills, Sales, Medical Terminology, Medical Records, Time Management, Customer Satisfaction, Windows, Software Documentation, Teamwork, Social Networking
Education
AmeriTech College-Draper 2013 — 2013
Medical Coding & Billing, Medical Billing and Coding
Devry University 2009 — 2012
Associate's degree, Health Information/Medical Records Technology/Technician
Innovative Control Technologies, Inc. November 2013 - Present
HumanConcepts 2010 - 2011
WDS Global 2008 - 2009
EDS Group 2008 - 2008
Teleperformance 2006 - 2007
Skills
Microsoft Office, Mac OS X, Software Testing Life..., Problem Solving, Communication Skills, Social Media, Social Networking, Technical Support, Bug Tracking, Computer Software..., Shipping, International Shipping, OS X
Education
Boise State University
Computer Science
Industrial Claims & Appeals Office February 2015 - Present
US Army November 2010 - February 2015
Teleperformance July 2010 - October 2010
Skills
Military Personnel, Personnel Management, Records Management, Human Resources, Military Operations, Army, Data Entry, Temporary Placement, Military, Teamwork, HRIS, Leadership, Administrative Work, Security Clearance, Organizational..., Conflict Resolution, Policy, Leadership Development, Government, Military Training, Resume Writing, Team Building, Afghanistan, Training Management, Administration, Microsoft Office, Customer Service, Microsoft Word, PowerPoint, Management, Research, Training, Public Speaking, Microsoft Excel, Time Management, Social Media, Team Leadership, Social Networking, Outlook, Sales, Communication, Administrative..., Employee Relations
Education
American Public University 2015 — 2017
Master's Degree, Public Administration, Human Resources
American Military University 2012 — 2013
Certificate, Human Resources Management/Personnel Administration, General
Winthrop University 2005 — 2010
Bachelor's Degree, Business/Commerce, General
Proper Manors / Proper Education March 2012 - Present
Internal Revenue Service July 2011 - Present
Internal Revenue Service January 2011 - July 2011
Internal Revenue Service January 2009 - January 2011
State of Utah - Department of Workforce Services August 2007 - January 2009
Teleperformance May 2007 - August 2008
CSK Auto May 2006 - February 2007
America Online (AOL, LLC) May 2005 - May 2006
TaxWorks November 2004 - April 2005
Teleperformance, USA June 2004 - November 2004
Skills
Access, Federal Government, SharePoint, Program Management, Project Management, System Administration, Government, Analysis, Information Assurance, Policy, Software Documentation, Security, Governance, Integration, Information Technology, IT Management, Requirements Analysis, Troubleshooting, Disaster Recovery, ITIL, Management, Visio, Security Clearance, Networking, Leadership, Enterprise Architecture, IT Operations, Active Directory, System Deployment, Testing, Databases, Training, VPN
Education
American InterContinental University 2010 — 2010
Master's degree, IT Program Management, 3.2
American InterContinental University 2008 — 2009
Bachelor's degree, Business Administration and Management, General, 3.9
American InterContinental University 2006 — 2007
Associate of Arts (AA), Business Administration and Management, General, 3.7
Forwardvu Solutions October 2012 - Present
Athabasca University 2000 - 2013
HGS September 2010 - September 2012
Teleperformance February 2008 - July 2009
ICT Group 2003 - 2008
Ceridian Canada Ltd. 2000 - 2002
TELUS (formerly Edmonton Telephones / ED TEL) 1981 - 1999
Skills
CRM, Strategic Planning, Program Management, Business Process..., Strategy, Management, Operations Management, Process Improvement, Project Management, Performance Management, Training, Leadership, Call Center, Telecommunications, Six Sigma, Call Centers, Customer Satisfaction, Forecasting, Business Transformation, Service Delivery, Quality Assurance, Budgets, Sales, Executive Management, Human Resources
Education
Athabasca University 1996 — 1999
Master of Business Administration
Boise State University June 2014 - Present
Boise State University December 2013 - March 2014
Episciences July 2012 - July 2013
Teleperformance September 2011 - July 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Public Speaking, English, Statistical Data..., Radio-telemetry, Density Transects, Report Writing, Proposal Writing, Protein Assays, Sample Preparation
Education
Boise State University 2012 — 2015
Bachelor's Degree, Zoology/Animal Biology, 3.35
University of Cincinnati 2009 — 2011
Bachelor of Science (B.S.) (unfinished), Biochemistry, 3.2
Delta Air Lines May 2013 - Present
Electrolux Home Products October 2010 - March 2013
Teleperformance January 2012 - October 2012
Skills
Airlines, Aviation, Operations Management, Travel Management, Commercial Aviation, Airports, Revenue Analysis, Aircraft Maintenance
Education
Walden University 2012 — 2015
BS of Science in Accounting, Accounting and Business/Management
Georgia Military College-Augusta Campus 2010 — 2012
General Studies
Augusta State University - College of Business Administration 2009 — 2010
Business Administration, Management and Operations
Butler High School 2004 — 2008
HS Diploma, General Studies
ECCOCI August 2013 - Present
Mimi's BoutiQ February 2011 - Present
nopin April 2010 - Present
n/a July 2009 - Present
Teleperformance October 2011 - December 2011
Macy's December 2001 - January 2010
Rozalyn H. Paschal Pediatrics July 2009 - December 2009
Advance Auto Parts June 2006 - October 2009
Skills
speaks french, WordPerfect, Microsoft Office, Microsoft Word, Invoicing, French, Customer Service, Insurance, Wordperfect, Sales, Social Media Marketing, Event Planning, Management, Marketing, PowerPoint, Public Speaking, Social Media, Social Networking, Strategic Planning
Education
Art Institute of Fort Lauderdale 2013 — 2016
Fashion Merchandising
everest institute 2008 — 2009
certificate, medical billing
randolph high school 2002 — 2006
Everest Institute
certificate, billing
Miami Dade College
Associate; High School Diploma, Science) Radiology
FireKeepers Casino Hotel January 2013 - Present
Irisi Tole May 2012 - Present
Grand Valley State University December 2010 - April 2013
Dell April 2012 - January 2013
SalesPad Solutions April 2012 - June 2012
FoodCircles L.C. January 2012 - April 2012
Allegra Print & Imaging January 2012 - April 2012
Teleperformance May 2011 - August 2011
Grand Valley State University March 2010 - May 2011
Skills
Graphic Design, Creative Direction, Typography, Layout, Branding & Identity, Problem Solving, Logo Design, Web Design, Adobe Creative Suite, Photography, Animation
Education
Aquinas College 2014 — 2016
Master of Management, Organizational Leadership
Grand Valley State University 2009 — 2013
BFA, Graphic Design
Mihal Ekonomi 2005 — 2009
10
Jety Rentals and Property Management September 2012 - Present
Teleperformance September 2013 - June 2015
The Killeen Daily Herald August 2009 - February 2012
Skills
Customer Service, Digital Photography, Lightroom, Illustrator, Photography, Mac, Photoshop, Email Marketing, Digital Marketing, Marketing, Training, Management, Recruiting, Adobe Creative Suite, Leadership, Advertising, Blogging, Editing, Graphic Design, Marketing Communications, Social Media
Education
Everest Institute-Austin 2014 — 2015
Certified Medical Assistant, Medical Assistant
Art Institute of Pittsburgh 2010 — 2014
Bachelor of Science, Photography
Express Scripts August 2015 - Present
AmerisourceBergen January 2013 - Present
AmerisourceBergen August 2013 - July 2015
AmerisourceBergen October 2012 - January 2013
Connextions 2011 - 2011
Teleperformance 2009 - 2010
Georgia Department of Juvenile Justice February 2008 - September 2008
Sitel 2005 - 2007
Sears, Roebuck and Co. 2003 - 2005
Benedict College 2001 - 2005
Skills
Data Entry, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Problem Solving, Customer Service, Customer Retention, Office Administration, Security, Portrait Photography, Telecommunications, Information Technology, Creativity, Sewing, Handmade Jewelry, Hand Tools, Oral & Written..., Internet, Documentations, Mental Health Counseling, Health Care Systems, Patient Safety, Patient Support, Case Managment, Technical Support, Quality Control, Reimbursement, Applications, Telephone Skills, Leadership, Leadership Development, Staff Development, Medical Records, Medical Coding, Pharmacy Benefit..., Kronos, ICD-9, Insurance, File Management, CPT, Medical Billing, Phone Etiquette, Critical Thinking, Medical Terminology, Internet Explorer, Medicaid, Case Management, Public Speaking, Team Building
Education
Benedict College 2000 — 2005
Bachelor of Science (B.S.), Criminal Justice
Teleperformance May 2014 - Present
Teleperformance January 2010 - May 2014
Teleperformance July 1994 - December 2010
Market USA July 1997 - June 2002
Skills
BPO, Call Center Development, Contact Centers, Customer Service, Operations Management, Program Management, Workforce Management, Call Center, Customer Experience, Customer Satisfaction, Leadership Development, Outsourcing, Telemarketing
Education
Arizona State University
Girl Scout Troop #1334 & 751 September 2015 - Present
Troop #1138 September 2012 - August 2015
Mary Kay Inc. July 2007 - December 2010
Teleperformance April 2003 - May 2006
Skills
Microsoft Word, Microsoft Excel, PowerPoint, Teaching, Research, Photoshop, Microsoft Office, Customer Service, Public Speaking, English, Windows, Strategic Planning, Community Outreach, System Administration, Team Leadership, Team Building, Access, Creative Writing, HTML, Event Planning, Editing, Budgets, Outlook, Routers, Modems, Mac OS
Education
Benedict College 1997 — 2001
Bachelor of Arts (B.A.), Fine and Studio Arts
Battery Creek High School 1993 — 1997
High School Diploma
Experis April 2015 - Present
Teleperformance November 2013 - Present
In2Computers May 2013 - October 2013
Macambira Services, Inc. October 2005 - September 2013
Boca Marathon January 2005 - September 2005
Assembleia Legislativa do Ceara January 1999 - December 2004
Contax September 2003 - September 2004
Skills
Troubleshooting, Windows, Outlook, Microsoft Word, Microsoft Office, Microsoft Excel, PowerPoint, Customer Service, Budgets, Strategic Planning, Computer Hardware, Teamwork, Technical Support, Leadership, Negotiation, Windows 7, Windows Server
Education
Atlantic Technical Center 2009 — 2011
Network Support Services Certificate, Information Technology
UNIVERSIDADE DE FORTALEZA-UNIFOR 1997 — 2001
Bachelor of Science, Social Sciences
Unifor-Universidade de Fortaleza 1997 — 2001
Social Sciencies, Bachelor of Science in Social Sciences
Colégio Christus Anexo
High School
HCA November 2013 - Present
Teleperformance June 2012 - November 2013
Geek Squad November 2007 - June 2012
Skills
Highly detail oriented, A+ Certified..., Bilingual, Customer-focused Service, Highly motivated..., Goal Oriented, Analytical Skills, Customer Satisfaction, Hardware, Printers, Software Installation, Switches
Education
American InterContinental University-South Florida 2006 — 2009
AA, Business Administration and Management, General
Icon air May 2014 - Present
doTERRA February 2014 - Present
Scentsy Consultant November 2009 - Present
Federal Government October 2013 - March 2014
Pathway's Inc December 2012 - September 2013
Teleperformance September 2006 - October 2009
Skills
iPhone, Data Entry, Outlook, Customer Service, Call Centers, Microsoft Office, Microsoft Excel, Microsoft Word, Administrative..., PowerPoint, Teamwork, Telephone Skills, Time Management, Invoicing, Office Administration, Team Leadership, Coaching, Spreadsheets, System Administration, Fax, Payroll, Team Building, Operations Management, Budgets, Recruiting, Accounts Receivable, Accounts Payable, Analysis, Inventory Management, Training, Customer Satisfaction, Office Management, Administration, Process Scheduler, Retail, Accounting, Access, Sales, Microsoft Office 2007, Human Resources, Hiring, Strategic Planning, Marketing, QuickBooks, Policy
Education
University of Phoenix 2012 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
American InterContinental University 2004 — 2006
Associate of Science (A.S.), Business Administration and Management, General
Wal-Mart July 2012 - Present
Wal-Mart January 2012 - Present
Knights Inn January 2011 - Present
Maria-Joseph Nursing Home January 2010 - Present
Upshaw Healthcare January 2009 - Present
Teleperformance January 2011 - January 2012
Teleperformance, USA 2011 - 2012
Knights Inn March 2011 - October 2011
Skills
Customer Service, Data Entry, Call Center, Outlook, Customer Satisfaction, 10 Key, Technical Support, Microsoft Office 2007, Troubleshooting, Microsoft Office, Phone Skills, Computer Hardware, Administrative..., Filing, Lotus Notes
Education
American InterContinental University 2011 — 2012
Master of Business Administration (M.B.A.), Operations Management and Supervision
American InterContinental University 2010 — 2011
Bachelor of Business Administration (BBA), Project Management
American InterContinental University 2009 — 2010
Associates Degree - Criminal Justice, Business Administration
Teleperformance Photographer/ Photo JournalistKarp Photography Co.January 2011 - Present
Skills
Highly detail oriented, Dependable Team Player, Editorial Photography, Environmental..., Landscape Photography, Macro Photography, Nature Photography, Portrait Photography, Adobe Lightroom, Adobe PhotoShop, Adobe Illustrator, Microsoft Excel, Microsoft Word, Adobe Acrobat
Education
Art Institute of Pittsburgh
Teleperformance October 2010 - May 2012
WIS 10 August 2011 - February 2012
WGCV 620am January 2010 - September 2010
Skills
People Skills, Switch Board, Communication Skills, Computer Proficiency, Microsoft Office, Radio Broadcasting, Broadcast Television, Television Programming, Radio Producing, Radio Host, Film Editing, Film Production, Video Editing, Audio Editing, ENPS
Education
Benedict College 2007 — 2012
Independent Contractor June 2015 - Present
PJ Sound Pizza Inc. May 2014 - August 2015
Papa Johns October 2012 - August 2015
Dish Network July 2012 - August 2012
Walmart 2009 - 2012
Teleperformance February 2008 - November 2008
Bajio Mexican Grill July 2007 - December 2007
Marriott Vacation Club International January 2007 - June 2007
InterContinental Hotels Group July 2006 - December 2006
Alorica October 2005 - July 2006
Skills
Microsoft Publisher, Internet, Mobile Internet, Email, Outlook, Microsoft Office, Management, Cooking, Love to Cook, Customer Service, Telephone Skills, Merchandising, Technical Support, Cashiering, Restaurants, Sales, Customer Satisfaction
Education
Bellevue Community College 2003 — 2003
Web Page, Digital/Multimedia and Information Resources Design
Convergent Outsourcing 2011 - Present
Teleperformance November 2010 - April 2011
Sitel October 2003 - January 2010
Skills
Excellent computer..., Excellent communication..., Excellent interpersonal..., Excels at operating in..., Ability to look at..., Delegate..., High comfort level...
Education
Augusta State University 2010 — 2012
Still attend, Sociology
SUNY Downstate Medical Center January 2015 - Present
AIA Credentialing & Consulting Services February 2014 - January 2015
Liberty Regional Medical Center April 2010 - November 2013
Teleperformance August 2009 - March 2010
Skills
Healthcare, Human Resources, Public Relations, Healthcare Management, Hospitals, Project Planning, Payroll, Data Entry, Customer Service, PowerPoint, Microsoft Office, Microsoft Word, Microsoft Excel, Community Outreach, Public Speaking, Nonprofits, Event Planning, Program Development, Training, Medical Records
Education
South University 2011 — 2012
MBA, Health Care Administration
Armstrong Atlantic State University 2003 — 2008
Bachelor of Science, Health Service Administration
Teleperformance January 2015 - Present
Humana September 2013 - July 2014
Manpower December 2011 - May 2013
H & R Block January 2010 - April 2010
Accent Marketing October 2006 - March 2009
Skills
Tax Preparation, QuickBooks, Bookkeeping, Accounting, Invoicing, Outlook, Payroll, Financial Statements, Filing, Insurance, Time Management
Education
Keller Graduate School of Management of DeVry University 2013 — 2017
Business Administration/Accounting
American InterContinental University 2011 — 2013
BBA, Business Admin/Accounting
Institute on Disability and Public Policy January 2012 - Present
American University November 2011 - Present
Teleperformance June 2011 - August 2011
Skills
Teaching, Public Speaking, Non-profits, PowerPoint, Microsoft Office, Event Planning, Volunteer Management, Microsoft Excel, Microsoft Word, Social Networking
Education
Instituto Tecnológico y de Estudios Superiores de Monterrey / ITESM 2012 — 2015
High School Diploma
American University 2011 — 2015
International Studies
Ecommerce Inc July 2010 - Present
The Greaterwill Multil-Media Design July 2006 - Present
Discover Financial Services July 2009 - July 2010
Teleperformance July 2008 - May 2009
Matria Healthcare May 2007 - February 2008
Schottenstein's Department Stores July 2001 - May 2007
Education
Art Institute of Pittsburgh 2001 — 2006
Bachelor of Science, Media Arts & Animation
IBM Corporation July 2010 - Present
Web4You Inc. April 2010 - June 2010
Teleperformance June 2009 - April 2010
Applitech India Inc. January 2002 - August 2008
HCL Perot Systems September 2000 - January 2002
Sunsoft Technologies October 1997 - September 2000
Aplab Ltd January 1993 - October 1997
Skills
Project Management, Product Development, Marketing Management, Business Management, Software Project..., Business Process, Management, IT Strategy, Cloud Computing, Manufacturing, Solution Selling, Account Management, Enterprise Software, CRM, Integration, Quality Assurance, Program Management, Business Analysis, Strategy, Analysis, PMP, Security, Software Documentation, Vendor Management, Pre-sales
Education
Bangalore University
B.E.
Indira Gandhi National Open University
PGDMM
ManpowerGroup 2012 - 2012
Teleperformance 2009 - 2011
CareSource Management Group 2008 - 2008
The Mergis Group 2007 - 2007
Clothes That Work 2007 - 2007
Southwestern College 2006 - 2007
Central State University 2001 - 2005
First Frontier Inc. 2003 - 2003
CSC 1998 - 2000
RMS Information Systems, Inc 1994 - 1998
Skills
Microsoft Office, Customer Service, Public Speaking, Microsoft Excel, Teaching, Coaching, Research, Event Planning, PowerPoint, Software Documentation, Strategic Planning, Troubleshooting, Data Analysis, Leadership, Management, Networking, Program Management, System Administration, Team Building, Sales, Databases, Microsoft Word, Human Resources, Training, Team Leadership, Testing, Time Management
Education
Richard Stockton College of New Jersey 1993 — 1996
Bachelor's in Computer Science and Information Systems
Atlantic Cape Community College 1990 — 1993
Associate of Science (A.S.), General Studies
Codex Techworks June 2013 - May 2014
Professional VisionCare August 2009 - June 2013
Teleperformance June 2006 - October 2008
Skills
Team Management, CRM, Outsourcing, BPO, Vendor Management
Education
Ashford University 2012 — 2015
Bachelor of Arts (BA), Accounting, 4.0
Teleperformance October 2013 - December 2013
Danison & Associates August 2001 - December 2003
Adecco August 2000 - August 2001
ADT March 2000 - June 2000
GOSH Enterprises August 1999 - December 1999
Metatec August 1998 - April 1999
CompuServe August 1994 - February 1998
SuperX April 1986 - August 1994
Ashland University/WRDL FM August 1989 - May 1991
Skills
Customer Service, 58..., Classroom, Tutoring, Microsoft Office
Education
Ashland University 1988 — 1993
Bachelor's Degree, Communications
Teleperformance July 2014 - Present
Medac August 2011 - January 2014
Doctor's Hospital of Augusta/HCA January 2005 - July 2011
MCGHI/Spherion February 2004 - June 2004
MCGHI/MAU September 2003 - February 2004
Skills
ICD-9-CM, CPT-4, KAM.net, Meditech, Outlook, Microsoft Excel, Microsoft Word, Medical Terminology, Human Anatomy &..., Insurance verification, Medical Coding &..., HIPAA, HOST, Customer Service, Health Payment System, Charge Transfer, Autoweb, Basic A/R knowledge, IDX, Anesthesia Coding, EMMA, Precertifications/Author..., HCPCS, ICD-10, Managed Care HMO
Education
Augusta State University 2008 — 2009
Certificate Medical Coding & Billing
Augusta State University 1994 — 1998
Bachelor's Degree, Sociology
Related Companies August 2014 - Present
Tri Star May 2012 - July 2014
Ventura County District Attorneys Office April 2011 - November 2011
Axion / Elie Tahari February 2008 - May 2008
Teleperformance June 2006 - April 2008
Skills
Customer Service, Legal Research, Legal Documents, Microsoft Excel, Public Speaking, Multi-line Phone, Outlook, Administrative..., Microsoft Word, NYS Notary Public, Time Management, Office Administration, Human Resources, Legal Writing, Filing, Microsoft Office, Witness Statements, Phone Etiquette, Multilingual, Multi Tasking, Personality, Following Directions, Typing, Heavy Calendaring, Meeting Planning, Strategic Communications, Quick Thinker, Knowledge Sharing, Healthy Lifestyles, Health, Counseling Psychology, Mental Health Law, Vinyasa Yoga, Yoga, Mental Health, Healing, Fitness Instruction, Accounting, Accounts Receivable, Commercial Insurance, Construction Accounting, Psychology, Expense Reports, Travel Arrangements
Education
Boise State University 2006 — 2010
Bachelors of Science Degree, Psychology
Boise State University 2006 — 2010
Bachelor of Applied Science (B.A.Sc.), Psychology
United Cellular December 2010 - August 2013
Teleperformance May 2008 - November 2010
RadioShack April 2008 - November 2010
Georgia-Pacific LLC June 2006 - August 2009
Skills
Customer Service, Customer Retention, Advertising, Advertising Sales, Sales Management, Project Management, Management, Microsoft Word, Microsoft Excel, PowerPoint, Windows Vista, Windows 7, Windows XP Pro, Direct Sales, New Business Development, Marketing, Marketing Management, Social Media Marketing, Marketing Strategy, Product Marketing, Customer Satisfaction, Customer Experience, Technology, Technical Support
Education
Benedict College 2006 — 2010
Bachelor of Business Administration (BBA), Marketing
Crothall Healthcare June 2015 - Present
Bulldog Detectice Agency May 2007 - Present
Teleperformance March 2013 - June 2015
MAU Workforce Solutions March 2012 - August 2012
Sitel February 2006 - March 2012
Safe Homes of Augusta January 2005 - December 2006
Skills
Customer Service, Writing, Performance Management, Customer Satisfaction, Mentoring, Change Management, Employee Relations, Management, Soft Skills, Contact Centers, Technical Support, Workforce Management, Training Needs Analysis, Inbound Marketing, Leadership, PowerPoint, Troubleshooting, Business Process..., Employee Engagement, Call Center Development, Talent Management, Talent Acquisition, Organizational..., New Hire Orientations, Account Management, Public Relations, Job Coaching, Workforce Planning, Strategic Planning, Career Counseling, Learning Management, Screening Resumes, Cold Calling, Screening, Coaching, Team Building, Training, Recruiting, Employee Training, Hiring, Interviews, Onboarding, Team Leadership, Human Resources, Leadership Development, Call Centers, Public Speaking, Time Management, Sales, CRM
Education
Augusta State University 1999 — 2005
Bachelor of Arts, Criminal Justice and Sociology minor in Social Work
Homewood Suites by Hilton April 2015 - Present
Bartle Cleaning Company August 2012 - April 2015
American Cleaning Service 2010 - August 2012
Teleperformance April 2009 - June 2009
Adecco Technical January 2007 - January 2009
Red Lion Hotel Boise Downtowner June 2006 - August 2006
Education
Boise State University 2005 — 2006
English, Writing Emphasis
Teleperformance June 1994 - Present
Teleperformance June 1994 - Present
Skills
Call Center, IEX, BPO, Outsourcing, Operations Management, Integration, Workforce Management, Vendor Management, Process Improvement, Performance Management
Education
Arizona State University
McAlister's Deli December 2014 - Present
Ralph and Kacoo's December 2014 - Present
Teleperformance February 2013 - December 2014
AT&T February 2013 - December 2014
Skills
BPO, Management, Mathematics, Science, Boy Scouts, Critical Thinking, Scheduling, Hiring Practices, Debate
Education
Baton Rouge Community College 2015 — 2019
Biomedical/Medical Engineering
Centenary 2006 — 2007
University Hospital April 2015 - Present
Teleperformance June 2014 - April 2015
Lowes February 2014 - June 2014
Thomson Plastics, Inc. February 2010 - June 2012
Sitel incorpartion December 2009 - January 2010
Long john silvers November 2007 - December 2009
Skills
Can type 45wpm, Georgia work ready..., Ability to work in team..., Catches on easily to..., Interact well with..., Customer Service, Manufacturing, Teamwork, Time Management, Microsoft Office, Continuous Improvement, Microsoft Excel, Cashiering, Leadership, Microsoft Word, Troubleshooting, HIPAA, Medical Billing
Education
Virginia College 2012 — 2013
Medical Billing and Coding, Billing and Coding
Augusta Technical College 2006 — 2008
Diploma, Medical Office Assistant/Specialist
Berkeley College March 2012 - Present
BUREAU BETAK February 2015 - February 2015
United Nations October 2014 - January 2015
Süsse Überraschungen May 2003 - January 2013
Teleperformance March 2009 - January 2012
Sony Open tennis March 2008 - March 2008
Skills
Speak six languages and..., Microsoft Office, Public Speaking, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Clerks, Administrative..., Human Resources, Business Law
Education
Berkeley College 2012 — 2016
Bachelor's degree, International Business
Certification as an Office Administrator 2008 — 2012
Certification as an Office Administrator
Convergys Customer Service RepresentativeInktel Contact Center SolutionsMay 2013 - October 2013
Teleperformance April 2012 - May 2013
iQor January 2012 - April 2012
PRC, LLC January 2009 - November 2011
Big Lots July 2007 - February 2009
Winn Dixie May 2003 - June 2007
Skills
Multi Tasking, Customer Service, Sales, Retail, Stocking, Talking Points, Training, Teaching, Typing, Timely Decision Making, Energy, Microsoft Office, Internet, Software, Quality Assurance, Cashiering
Education
Ashford University 2012 — 2015
Bachelor's degree, Elementary Education and Teaching, JUNIOR
MIAMI CAROL CITY SENIOR HIGH 2004 — 2008
DIPLOMA, HIGH SCHOOL, 12TH
T-Mobile June 2015 - Present
AppleOne Employment Services October 2013 - May 2014
Sitel October 2012 - February 2014
MAU Workforce Solutions August 2012 - September 2012
Teleperformance November 2010 - June 2012
Salus Homecare July 2006 - May 2009
Skills
Computers, Clerical Skills, Receptionist Duties, Data Entry, Healthcare, Medicare, Customer Service, Filing, Medicaid, Fax, Telephone Skills, Phone Etiquette, Appointment Scheduling, Office Administration, Office Equipment, Cashiering, Scanners, Cash Register, Time Management, Medical Terminology, 10 Key, Administrative..., Invoicing, Highly detail oriented
Education
Virgina College 2010 — 2012
Allied Health and Medical Assisting Services
Augusta Technical College 2009 — 2012
Diploma, Criminal Justice and Corrections
Teleperformance April 2014 - Present
Teleperformance April 2014 - Present
Amazon.com July 2012 - August 2013
Walmart 2008 - 2009
Skills
Warehousing
Education
Midlands Technical College 2011 — 2016
Art Institute of Atlanta 2009 — 2011
Film/Cinema/Video Studies
MAU/Kimberly Clark July 2012 - May 2013
Wendy's August 2009 - December 2011
Teleperformance October 2010 - April 2011
Skills
Manufacturing, Packaging, Management, Customer Experience, Call Centers, Customer Satisfaction, Teamwork, Computer Hardware, Telemarketing, Cashiering, Time Management, Windows 7, Computer Repair, Technical Support, Windows Vista, Telephone Skills, Customer Service, People Skills, Data Entry, Team Leadership
Education
Augusta Technical College 2013 — 2017
Experis May 2015 - Present
Virtual Network Operations January 2002 - Present
Teleperformance January 2004 - May 2015
Skills
MCSA, MCITP, MCTS, MCP, CompTIA A+ Certification, CompTIA Network+..., Cloud Computing, Microsoft Certified..., Microsoft Certified..., Microsoft Exchange, Networking, Technical Support, Troubleshooting, Windows 7, Windows Server, Windows XP, Active Directory, Computer Hardware, Network Administration, Office 365, Operating Systems, Servers, Windows
Education
Anne Arundel Community College 1995 — 1999
Associate of Science (A.S.), Electrical, Electronics and Communications Engineering
AT&T January 2012 - Present
Teleperformance January 2012 - Present
ATLANTIC TECHNICAL CENTER January 2011 - June 2012
Convergys January 2007 - January 2012
Skills
Active Directory, Troubleshooting, Microsoft Exchange, Technical Support, Routers, Cloud Computing, Hardware, Help Desk Support, Network Security, Customer Service, CCNA, Software Installation, TCP/IP, Windows Server, Cisco Technologies, Cisco IOS, Laptops, Switches, Windows 7, Firewalls, Cisco Routers, Network Administration, Computer Repair, Computer Maintenance, Network Engineering, DSL, Routing, Windows XP Pro, VLAN, Security, Networking, DNS, Computer Hardware, Operating Systems, WAN, Bilingual, A Certified, CompTIA A Certification, Servers, EIGRP, Windows Server..., A10 Server Load..., Windows XP, Knowledge Sharing, Know-how, Consultative Approach
Education
Palm Beach State College 2012 — 2015
Associate's degree, Network and System Administration/Administrator
Palm Beach State College 2012 — 2015
Bachelor’s Degree
Atlantic Technical Center 2010 — 2011
Certificate, Network Support
Atlantic Technical Center 2010 — 2011
Certificate, Network Support Services
Elvira de Mendoza
Universidad Autónoma de Santo Domingo
Bachelor of Arts (BA), Mathematics
Time Warner Cable April 2012 - Present
Teleperformance May 2011 - May 2012
Walmart July 2010 - May 2011
Skills
Sales Operations, Sales
Education
Benedict College 2007 — 2012
Bachelor's degree, Accounting
UPS November 2013 - Present
AAOK Motor Company April 2013 - November 2013
Tactical Optics LLC 2010 - November 2013
AAOK LLC 2006 - October 2013
AAOK LLC 2006 - October 2013
Teleperformance 2006 - 2006
MarketSource 2005 - 2005
CompUSA 2003 - 2005
Skills
Customer Service, Sales, B2B, Online Marketing, Google Analytics, E-commerce, Web Analytics, Online Advertising, SEO, Social Networking, Email Marketing, New Business Development, PPC, Marketing, Website Development, Account Management, Retail, Leadership, Entrepreneurship, Warehouse Management, Order Processing, Inventory Management, Web Development, Social Media Marketing, Social Media, Web Applications, Accounting, Sales Order Processing, Quality Management, Quality Assurance, Project Management, Project Planning, Network Design, Network Administration, WordPress, iPhone, Computer Hardware, Computer Maintenance, Microsoft Office, Adobe Creative Suite, Human Resources, Health Insurance, Life Insurance, Inventory Control, International Shipping, Shipping Systems, Fulfillment Management, Invento, Physical Inventory, Purchasing
Education
Utah Valley University 2014 — 2015
Bachelor of Science (BS), Biotechnology
Boise State University 2006 — 2008
DeVry University 2000 — 2001
Brigham Young University - Idaho 1998 — 2000
Teleperformance July 2014 - Present
Great Health Works April 2013 - November 2013
United Collection Bureau February 2012 - March 2013
America International Trade Service January 2009 - December 2012
Comcast Cable December 2009 - September 2011
Everglades Direct October 2009 - December 2009
BankAtlantic January 2005 - August 2009
Skills
Call Centers, Sales, Customer Service, Human Resources, Negotiation, Credit, Teamwork, Databases, Finance, Customer Satisfaction, Process Improvement, Staff Development, Microsoft Excel, Training, Account Management, Customer Retention, Vendor Management, Leadership, SharePoint, Troubleshooting, Banking, Technical Support, Team Building, Call Center, Microsoft Office, Business Analysis
Education
American InterContinental University-South Florida
Information Technology
Teleperformance June 2015 - Present
Convergys February 2015 - Present
Arise Virtual Solutions Inc. June 2014 - Present
East Washington Heights January 2009 - Present
Xscape Theaters June 2013 - February 2014
Fairfax County Court house February 2013 - February 2014
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Research, Photoshop, Social Media, Teamwork, Public Speaking, C++, HTML, Java, Windows, Access, Strategic Planning, Project Management, Leadership, Customer Satisfaction, Time Management, Data Entry, Outlook, Team Leadership, Analysis, Call Centers, Troubleshooting, Data Analysis, Administration, Software Documentation, Interviews
Education
Bellevue University 2015 — 2018
Bachelor of Applied Science (B.A.Sc.), Legal Studies, General
University of Maryland University College 2014 — 2015
Bachelor's Degree, Legal Studies, General, Sophomore
Kaplan University 2010 — 2012
Associate's Degree, Paralegal
Teleperformance 2013 - 2013
Asurion 2008 - 2011
Skills
Access, Call Center, Troubleshooting, Testing, Software Documentation, XP, Visio, Computer Hardware, Hardware, SharePoint, Software Installation, Technical Support, Call Centers, System Deployment, Operating Systems, Help Desk Support, Windows 7, Windows XP
Education
Sinclair Community College 2013 — 2017
General Education
Antelope Valley College 2000 — 2004
Marketing/Computer Graphics
Stack Exchange June 2013 - Present
Stack Exchange October 2011 - May 2013
Teleperformance September 2009 - October 2011
Teleperformance September 2008 - September 2009
Teleperformance Interactive December 2006 - September 2008
Bridgelogix July 2006 - November 2006
RealTime Technologies, Inc. November 2001 - July 2006
Skills
Linux, Windows Server, Active Directory, Operating Systems, Servers, Unix, Microsoft SQL Server, Solaris, Windows, System Administration, Microsoft Exchange, Network Administration, Networking, Perl, Disaster Recovery, Programming, DNS, VMware, .NET, Virtualization, C#, AIX, C++, Python, Telephony, Apache, Enterprise Architecture, IIS, Shell Scripting, MySQL, TCP/IP, SQL, Load Balancing, PHP, High Availability, VoIP, Ubuntu, Java, IT Management, Information Technology
Education
Bloomsburg University of Pennsylvania 2000 — 2001
Jans-Studio June 1990 - Present
BMV, State of Indiana November 2010 - December 2010
IDC-USA, Inc February 2009 - October 2009
AVTech Solutions/SecureBaby October 2007 - January 2009
Hamilton County, Goodwill Industries September 2006 - October 2007
Teleperformance March 2005 - September 2006
GRB Entertainment September 2000 - July 2003
Music Business Registry January 2002 - December 2002
Old Pasadena Business & Prof. Assoc December 1998 - July 2000
Auto Source January 1994 - December 1994
Skills
Creative Direction, Mac, Television, Publishing, Advertising, WordPress, Graphic Design, Film, Social Media, Layout, Video, Illustration, Graphics, Email Marketing, Direct Mail, Marketing, Adobe Creative Suite, Web Design
Education
Indiana Vocational Technical College, Columbus 1988 — 1990
AAS, Visual Communications
Ball State University
GCA Services Group October 2012 - January 2013
Otis Spunkmeyer March 2008 - May 2011
Avature May 2007 - October 2007
IBM - BTO Division. General Motors Contract. February 2006 - May 2007
Teleperformance September 2003 - January 2006
Skills
Spanish, Organizational Structure, Talent Acquisition, Recruiting, Employee Relations, HRIS, Sourcing, Technical Recruiting, Onboarding, Social Networking
Education
The University of Texas at El Paso 2012 — 2014
Bachelor's degree, Multi/Interdisciplinary Studies
Austin Community College 2008 — 2011
Associate of Science, Business Administration
Society for Human Resource Management (SHRM) 2010 — 2010
Certificate, HR Generalist
Society for Human Resource Management (SHRM) 2008 — 2008
Certificate, Essentials of Human Resource Management
Exacq Technologies July 2009 - Present
Renaissance Systems & Services April 2009 - July 2009
HK Technologies September 2008 - April 2009
Pelco January 2007 - September 2008
Integral Technology September 2007 - December 2007
Teleperformance March 2007 - July 2007
Skills
System Design, System Testing, Graphic Design, Access Control, Troubleshooting, IP Cameras, Computer Hardware, Video over IP, CCTV, Video Analytics, Software Installation, Alarm Systems, Testing, Software Documentation, Biometrics, IP CCTV, Technical Support, DVR, Integration, Software Design, Servers, Security, Physical Security, Security Management
Education
New Horizons 2007 — 2009
CompTIA A+ and Net+, CompTIA Certification
Ball State University 1998 — 2002
Bachelor of Arts, Drawing
Hewlett-Packard August 2012 - Present
Teleperformance April 2010 - July 2010
Academy of Math and Science April 2005 - December 2009
Skills
Computer Hardware..., MS Office Suite, Software Installation, Microsoft SQL Server, SQL Server Management..., SSIS, SSRS, Visual Studio BIDS, Content Managed Websites, Website Development, Website Creation, Dreamweaver, Photoshop CS5
Education
Set Focus 2011 — 2012
SQL Database Administration
American InterContinental University
Bachelors, Information Technology
Buffalo High School
Grant MacEwan Community College
Design Arts
University of Arizona
Fine Arts Photography
University of Idaho
Music
University of Northern Colorado
Music Education
University of Phoenix
Education
WOW! Internet, Cable & Phone October 2015 - Present
WOW! Internet, Cable & Phone October 2015 - Present
Sears Holdings Corporation June 2013 - August 2015
T-Mobile August 2012 - February 2013
Teleperformance October 2011 - July 2012
Skills
Customer Service, Microsoft Excel, Microsoft Word, Microsoft Office, Leadership, Team Building, Sales, PowerPoint, Training, Social Networking
Education
Georgia Military College-Augusta Campus 2014 — 2016
Associate of Science (AS), Registered Nursing/Registered Nurse
Augusta Technical College 2009 — 2011
Associate of Science (AS), Criminal Justice and Corrections
Marriott Hotels March 2014 - Present
Teleperformance June 2014 - August 2014
MAU Workforce Solutions September 2013 - March 2014
MAU Workforce Solutions March 2013 - June 2013
Manpower Professional January 2012 - June 2012
American InterContinental University 2011 - 2012
American InterContinental University January 2010 - April 2010
Johnson State Prison January 2008 - January 2010
Skills
Customer Satisfaction, Microsoft Office, Adobe Creative Suite, Internet, Computer Graphics, Report Writing, Financial Reporting, Oral & Written..., Twitter, Typing, Problem Solving, Multi Tasking, Marketing Research, Greeting Cards, Communication Skills, Sketching, Management, Letterhead, Letter Writing, Software Installation, Interviews, Software Documentation
Education
American InterContinental University 2012 — 2013
Associate of Arts, Design and Visual Communications, Illustration, 3.74
American InterContinental University 2009 — 2011
Associate of Arts (A.A.), Business Administration and Management, General, 3.59
Potomac Job Corps 2002 — 2003
Certificatio, Data Entry/Microcomputer Applications
Teleperformance January 2015 - Present
Aegis Communications July 2009 - January 2015
Aegis Limited July 2008 - June 2009
AOL January 2004 - June 2008
Skills
Strategic Planning, Business Strategy, P&L Management, Project Management, Service Delivery, Process Improvement, Analytics, Program Management, Process Management, Workforce Management, Project Planning, Management, Team Management, Performance Management, Team Leadership, Business Planning, Operations Management, Strategy, Outsourcing, Risk Management, CRM, BPO, Vendor Management, Forecasting, Business Process..., Business Development, Cross-functional Team..., Call Centers, Business Process, Business Analysis, Business Intelligence, Offshoring, Business Transformation, Leadership, Change Management, Employee Engagement, Customer Experience
Education
NIMB 2006 — 2008
MBA, Marketing
Bangalore University
Bachelor of Commerce
Kendriya Vidyalaya
Commerce
National Photocopy Corporation November 2011 - Present
Safeway August 2011 - November 2011
Teleperformance May 2009 - May 2011
Skills
Call Center, Customer Service, copier repair, Supervisory Skills
Education
Boise State University 1992 — 1994
Associate of Applied Science, Business Systems and Computer Repair
Winn-Dixie April 2014 - Present
Teleperformance 2010 - 2013
Skills
Call Centers, Customer Service, Team Management, Management, Outsourcing, Customer Satisfaction, Team Leadership, CRM, Vendor Management, Leadership
Education
Atlantic Technical Center 2014 — 2014
None, Mental Health Counseling/Counselor
AT&T Repair and maintain telco cables both copper and fiber opticPremise TechnicianAT&TMay 2012 - March 2015
Teleperformance May 2011 - October 2011
Buybacks June 2010 - March 2011
Volt Workforce Solutions October 2009 - June 2010
HEB October 2008 - October 2009
Skills
Telecommunications, Microsoft Office, Call Center, Wireless Networking, Customer Service, Customer Satisfaction, Troubleshooting, Call Centers, Computer Hardware, Networking, Technical Support, Computer Network...
Education
Sinclair Community College 2011 — 2013
no, Physics
Austin Community College 2006 — 2006
no, General Studies
Allied Building Products Corp. July 2015 - Present
Hamilton Parker Company June 2012 - July 2015
Marble and Granite Works November 2009 - June 2012
Teleperformance March 2009 - November 2009
Teleperformance September 2008 - March 2009
Lakeview Cleaning Services, Inc. 2005 - 2007
Design Solutions 1990 - 1993
CBRE January 1988 - February 1991
Skills
Microsoft Office, Real Estate License, OS X, Sales, Customer Service, Quotations, Sales Order Processing, Budgets, Marketing, Management, Marketing Strategy, Strategic Planning, Process Scheduler, Sales Management, Advertising, Purchasing, Real Estate, Sales Operations, Construction
Education
Arizona State University 1981 — 1985
Bachelor of Science (B.S.), Broadcast Journalism
Harbor Springs High School
College/University Preparatory and Advanced High School/Secondary Diploma Program
Preferred Care at Home August 2015 - Present
Unisys December 2014 - July 2015
Wide Open West July 2014 - December 2014
Medac, Inc and KAM Technologies November 2012 - January 2014
Medac, Inc and KAM Technologies 2012 - 2014
Teleperformance June 2008 - June 2011
Skills
Customer Service, Medical Billing, Call Centers, Process Improvement, Invoicing, Business Analysis, Revenue Cycle, Financial Reporting, Operations Management, Human Resources, Employee Training, Management, Microsoft Office, Microsoft Excel, Customer Satisfaction, Microsoft Word, Training, Security Clearance, Strategic Planning
Education
Paine College 1995 — 1997
Augusta Technical College
Wells Fargo May 2010 - Present
Teleperformance March 2009 - May 2010
ULTA Beauty May 2008 - March 2009
Skills
Sales
Education
Benedict College 2007 — 2009
2007-2009, Psychology
Teleperformance PresidentYouth Gospel AssociationSeptember 2013 - Present
Skills
Certified Fund Raising..., Market Research, Call Centers, Customer Service, Leadership Development, Strategic Planning, Team Building, Coaching, Leadership, Nonprofits, Entrepreneurship, Community Outreach, Public Relations, Volunteer Management, Fundraising, Public Speaking, Event Planning, Social Networking, Microsoft Office, Social Media
Education
El Centro College 2013 — 2014
Certificate, Microsoft Office Specialist
ATI Career Training Center-Dallas 2009 — 2010
Certification, Business Office
Healthfirst May 2015 - Present
Orange County Public Schools August 2014 - Present
OPTUM February 2014 - Present
Pup October 2013 - January 2014
Faneuil Inc June 2011 - September 2012
Teleperformance October 2010 - May 2011
LIFE CARE HOME HEALTH CORP January 2009 - March 2010
BASEHOR ELEMENTARY SCHOOL January 2001 - January 2009
Sprint November 2000 - March 2008
United Missouri Bank January 1995 - January 1997
Skills
Management, Networking, Project Management, System Administration, Time Management, Training, Visio, Budgets, Marketing, Microsoft Office, Call Centers, Team Building, Outlook, Microsoft Word, Healthcare, Telecommunications, Administration, Customer Service, Interviews
Education
National American University 2008 — 2009
None, Nursing
Baker University 2001 — 2003
Master of Science, Management
DeVry University 1998 — 2000
Bachelor of Science, Telecommunications Management
Teleperformance June 2010 - Present
TIGHT Motorsports, Inc. March 1999 - Present
APAC Customer Services May 2008 - June 2010
ACS 2006 - 2008
Intelenet Global Services 2005 - 2006
Sykes Enterprises 2002 - 2005
AEGON Americas 1998 - 2002
Sitel 1994 - 1998
Skills
BPO, Call Center, Operations Management, Outsourcing, Lead Generation, Offshoring, Inbound Marketing, Customer Experience, Workforce Management, Vendor Management, Call Centers, CRM, Customer Retention, New Business Development, Start-ups, Management, Telemarketing, Strategy, Strategic Partnerships, Sales, Leadership, Enterprise Software, SaaS, Selling, Sales Management, Business Process, Recruiting, Negotiation, Executive Management, Contact Centers, Team Management, Business Development
Education
Bellevue University 2000 — 2002
Bachelor of Science, International Business Management
American College 1987 — 1989
Financial Planning
Life Underwriters Training Council 1984 — 1989
Financial Planning, Insurance, Investments
University of Nebraska at Omaha 1985 — 1986
Business
Teleperformance December 2014 - April 2015
Education
Texas A & M University-Central Texas 2013 — 2016
Master's Degree, Mental Health Counseling/Counselor, 3.5
Walden University 2011 — 2012
Master's Degree, Forensic Psychology Specialization in Psychology and Legal System, 3.90
Ashford University 2007 — 2011
Bachelor's Degree, Social and Criminal Justice, 4.0
Alorica May 2015 - Present
Convergys July 2013 - May 2015
Cross Country Home Services January 2013 - June 2013
Orlando Sentinel February 2010 - August 2012
Influent January 2010 - February 2010
TMS Health September 2008 - October 2009
Influent October 2006 - September 2008
Americall Group, Inc. September 2004 - January 2007
Teleperformance 2004 - 2006
RMH/NCO 2002 - 2003
Skills
Call Center, BPO, Telemarketing, Workforce Management, Customer Experience, Customer Satisfaction, Customer Retention, Operations Management, Inbound Marketing, Vendor Management, Call Center Development, Process Improvement, Account Management, Management, Training, Coaching, Call Centers, Change Management, Program Management, Customer Service, CRM, Telecommunications, Time Management, Outsourcing, Leadership, Performance Management, Project Management, Business Development, Business Process..., Cross-functional Team..., Team Building, Team Leadership, Team Management, Employee Training, Lead Generation, Recruiting, Strategy, Sales Management, Quality Assurance, Sales Operations
Education
Bellevue University 2014 — 2018
Bellevue University
Linde Americas January 2013 - Present
Walmart September 2012 - January 2013
Walmart April 2011 - September 2012
Teleperformance October 2010 - April 2011
Lifecare Medical Services June 2010 - October 2010
Remedy Intelligent Staffing April 2010 - May 2010
Central Texas College November 2008 - January 2009
M1 Support Services August 2008 - October 2008
Central Texas College October 2007 - February 2008
Defense Support Services June 2006 - September 2007
Skills
Microsoft Office, Cultural Diversity, Data Entry, Customer Service, payroll, WOTC, Employee Benefits, Training, Payroll
Education
American Public University System 2013 — 2016
Bachelor’s Degree, Accounting
Central Texas College 2002 — 2010
Business Administration, 3.121
Copperas Cove High School 1999 — 2003
Diploma, General Academics
Grifols February 2015 - Present
US Army Reserve September 2011 - Present
Hope for Women Magazine February 2010 - Present
Grifols September 2014 - February 2015
Freelance Web Developer October 2007 - October 2013
Union Missionary Baptist Church of Muncie, Indiana March 2007 - January 2012
DrFirst February 2011 - March 2011
Longchamp Charities March 2010 - July 2010
IBM Daleville October 2007 - January 2009
Teleperformance April 2007 - June 2007
Skills
Computer Science, Web Design, Web Development, Technical Support, Photoshop, PHP, Social Media, CMS, WordPress, CSS, Email Marketing, Nursing, Healthcare, Military, Medical Terminology, Quality Patient Care, Healthcare Information..., HTML, Dreamweaver, MySQL, Microsoft Office, Excel, PowerPoint, Help Desk Support, Databases, Editing, Flash, Software Documentation, Microsoft Excel
Education
Ball State University 2001 — 2006
Bachelor, Computer Science
Army Practical Nursing Course 2012 — 2013
Practical Nursing, Licensed Practical/Vocational Nurse Course
Teleperformance October 2006 - Present
Boise West Car Wash February 2006 - September 2006
Skills
Performance Management, Employee Engagement, Call Centers, Soft Skills, Training Delivery, Talent Management, Employee Relations, Talent Acquisition, Training Needs Analysis, Apple OS, Management, Performance Appraisal, Employee Training, HR Transformation, Training, Customer Service, Team Building, Coaching, Leadership, Customer Satisfaction, Process Improvement, Team Leadership
Education
Boise State University 2003 — 2005
Bachelor of Education (B.Ed.), Secondary Education and Teaching
'Self-Employed' January 2015 - Present
Urban Outfitters November 2014 - January 2015
Lowe's Companies, Inc. April 2014 - September 2014
Teleperformance January 2013 - March 2014
MAU Workforce Solutions April 2012 - November 2012
The Home Depot May 2011 - June 2012
RYLA Inc. January 2009 - March 2011
Haband April 2006 - January 2009
Skills
Social Networking, Blogging, Customer Service, Retail, Cash Handling, Microsoft Office, Data Entry, Creative Writing
Education
American InterContinental University 2005 — 2009
None Obtained, Criminal Justice/Safety Studies
Central Georgia Technical College 2004 — 2005
certification, Computer and Information Sciences and Support Services
Teleperformance November 2014 - Present
McDonald's Corporation September 2014 - November 2014
General Dynamics Information Technology November 2010 - September 2014
Integrated Systems Improvement Services February 2009 - September 2010
Belt Valley Grocery April 2004 - July 2005
Pizza Pro April 2004 - July 2005
U.S Army June 1998 - August 2000
Skills
SharePoint, Security, System Administration, Program Management, Network Security, Instruction, Instructional Design, Biology, Information Assurance, Defense, Microsoft Office, Security Clearance, Government, Military, DoD, Intelligence Analysis, Military Experience, Military Operations, National Security, Training
Education
Western Governors University 2014 — 2017
continuing education, Bachelor of Arts, Science (5-12, Bio)
American Military University 2012 — 2014
93 credits earned, Intelligence Studies, Counterintelligence
Volkswagen of America, Inc June 2014 - Present
Palmetto Health September 2013 - June 2014
Teleperformance September 2011 - January 2012
Morris Communications December 2008 - September 2011
Skills
Customer Service, Sales, Customer Retention, Customer Satisfaction, Leadership, Marketing, Time Management, Inventory Management, Retail, Team Leadership, Process Improvement, CRM, Sales Management, Healthcare, Public Health, Biology, Research, Epidemiology, Human Anatomy, Medical Terminology, Medical Records, HIPAA, Human Resources
Education
Kaplan University 2011 — 2015
Bachelor's degree, Health Professions and Related Clinical Sciences, Other
Augusta State University 2007 — 2011
Biology, General
Academy of Richmond County
Texas Mediciad Healthcare Partnership April 2015 - Present
Teleperformance August 2014 - February 2015
Labor Ready October 2012 - July 2014
TXM Recruit April 2012 - August 2012
KBR, Inc. November 2007 - October 2011
Skills
Recruiting, Human Resources, Employee Relations, Talent Acquisition, Personnel Management, Customer Service, Onboarding, Technical Recruiting, Interviews, Leadership, Applicant Tracking..., Training, Payroll, Temporary Placement, Job Placements, Patient Safety, Call Centers, Sales Management, New Hire Orientations
Education
American Intercontinental University 2007 — 2012
Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration, General
C.E. Ellison High School 2002 — 2003
General Studies, High School/Secondary Diplomas and Certificates
Teleperformance August 2012 - March 2013
Asurion 2013 - 2013
Holiday Inn Hotel & Suites February 2010 - July 2012
Skills
Customer Satisfaction, Time Management, Access, Customer Service, Invoicing, Call Centers, Data Entry, Outlook, Telephone Skills, Event Planning
Education
Atlanta Technical College 2011 — 2014
Associate's degree, Paralegal Studies
Avondale High School 2008 — 2010
H.S. Diploma
Bank - CIBC May 2013 - September 2013
Zedd Customer Solutions LP Inc. March 2012 - March 2013
Teleperformance June 2010 - February 2012
Canara Bank July 1981 - March 2010
Skills
Retail Banking, Branch Banking, Account Reconciliation, Accounts Receivable, Customer Service, Back Office, Documentations, Loans, Call Centers, Workforce Management, BPO, Customer Satisfaction, Contact Centers, Call Center, Mortgage Lending, Management, Credit, Credit Cards, Customer Experience, Software Documentation, Sales, Banking, Documentation, Team Leadership, Risk Management, Team Management, Portfolio Management, Business Analysis
Education
Andhra University 1976 — 1979
Bachelor of Commerce (B.Com.), Majoring Accounts
Andhra University 1976 — 1979
Bachelor of Commerce (B.Com.), Accountancy and Banking
Teleperformance January 2011 - Present
Dr. Gaines Family Dentistry January 2006 - Present
Jeff Maxwell Branch Library January 2002 - Present
Augusta GYN Medical Office January 2008 - January 2011
Skills
Medical Coding
Education
Augusta Technical College 2012 — 2013
Medical Coding, Medical/Clinical Assistant
Augusta Technical College 2006 — 2008
Medical Assistant, Medical/Clinical Assistant
Glenn Hills High School 2000 — 2004
HS Diploma Graduate
Teleperformance October 2012 - Present
Teleperformance, USA June 2012 - September 2012
Teleperformance, USA July 2011 - March 2012
Skills
Recruiting, Applicant Tracking..., Human Resources, Technical Recruiting, Sourcing, Onboarding, Employee Relations, Performance Management, Interviews, Call Centers, Hiring, Talent Management, Employee Engagement, College Recruiting, Talent Acquisition, Benefits Negotiation
Education
Austin Community College
Accounting Certificate, Accounting and Business/Management
McCamey High School
URBN July 2014 - Present
Augusta Richmond County February 2007 - Present
Charlie Norwood VA Medical Center May 2008 - October 2013
US Census Bureau April 2010 - June 2010
Teleperformance 2008 - 2009
Sitel July 2004 - November 2005
Skills
Policy, Payroll, Conflict Resolution, Public Speaking, Analysis, Employee Benefits, Human Resources, Staff Development, Non-profits, Microsoft Excel, Research, Customer Service, PowerPoint, Microsoft Office, Microsoft Word, Employee Relations, Customer Satisfaction, Event Planning, Interviews, Training, Nonprofits, Team Building
Education
University of Phoenix 2008 — 2011
Bachelor of Science, Business Management/ Human Resources
Augusta Technical College 1998 — 2001
Associate of Applied Technology in Accounting, Accounting
Dignity Health August 2013 - Present
Computer Surfing June 2000 - Present
Tek Systems July 2009 - August 2013
Convergys 2009 - 2009
Teleperformance 2006 - 2007
Skills
Troubleshooting, Computer Hardware, Windows XP, Windows 7, Help Desk Support, Computer Repair, Hardware, Disaster Recovery, Virtualization, Microsoft Office, System Deployment, Group Policy, Active Directory, Technical Support, Microsoft Exchange, A+ Certified, System Administration, XP, OS X, Citrix, Network Security, Data Center, Software Installation, Networking, Network Administration, SharePoint, Security, Mac OS, Hardware Support, Operating Systems, Macintosh hardware, VMware, VMware ESX, TCP/IP, IIS, Dell Certified Expert, Dell XPS Certified..., Mac OS X, Upgrades, IT Management, Storage, Integration, IT Service Management, Laptops, Printers, HP, Firewalls, Routers, Dell Computers, Windows
Education
Ramapo College of New Jersey 1993 — 1996
Bergen Community College 1990 — 1993
AS, Social Science
Pace University-Pleasantville/Briarcliff Campus 1988 — 1989
Business Management
Bluehost May 2015 - Present
Teleperformance November 2006 - November 2014
Skills
Management, Team Leadership, Leadership, Customer Service, Troubleshooting, Sales, Windows, Technical Support, CRM, Call Centers, Team Management, Change Management, Telecommunications, Operating Systems, Microsoft Office
Education
Certified Carrers Institute 1995 — 1996
General Comuter Science, Computer Sciences
Big Bend Community College 1975 — 1976
High School, High School/Secondary Diplomas and Certificates
Synchrony Financial formerly GE Capital January 2014 - Present
Appalachian State University January 2013 - December 2013
Goldman Sachs January 2011 - October 2012
The Church of Jesus Christ of Latter-day Saints January 2010 - January 2011
Teleperformance September 2009 - December 2009
The Church of Jesus Christ of Latter-day Saints July 2007 - July 2009
Skills
SAS, Data Mining, Quantitative Analytics, Business Analytics, Analytics, Data Analysis, SQL, Microsoft Excel, Research, Marketing Strategy, Analysis, Ad Hoc Reporting, Customer Service, Public Speaking, Business Analysis, Databases, Software Documentation, Project Planning, Strategy, Business Intelligence, Business Process, Time Management, Planning, VBA, Microsoft Office, Informatics, Stata, Access, Visio, Team Leadership, PowerPoint, Statistics, Microsoft Word, Troubleshooting, Technical Writing, Technical Support, Forecasting, Information Technology, Outlook, Accounting, Predictive Modeling, Active Directory, Marketing, Data Management, Training
Education
Appalachian State University 2013 — 2013
Master of Business Administration (MBA), Business Administration and Management, General, 3.91
Appalachian State University 2004 — 2007
Bachelor of Science, Business Administration; Computer Information Systems
DIRECTV January 2009 - February 2010
WDSGlobal July 2008 - February 2009
Teleperformance November 2007 - July 2008
McDonald's October 2003 - November 2007
Micron Technology July 2005 - December 2005
Education
Boise State University 2006 — 2012
Bachelor, Computer Science
Franklin High School
High School Diploma2002
Indy Imaging, Inc. March 2014 - Present
i-Believe Media Group July 2010 - Present
Indianapolis Intergroup, Incorporated September 2012 - March 2014
Greg Smith Equipment Sales April 2012 - June 2012
Crossroads Church February 2009 - May 2012
McDonald's Corporation October 2010 - January 2012
Dick's Sporting Goods February 2008 - May 2009
Bell Industries March 2007 - November 2007
Teleperformance December 2006 - March 2007
Ball State University March 2003 - December 2005
Skills
Graphic Design, Web Design, Customer Service, Microsoft Office, Sales, Digital Media, Social Media, Blogging, Social Networking, Leadership, Microsoft Word, Event Planning, Photoshop, Advertising, Mac, Facebook, New Media, Networking, Time Management, Microsoft Excel, Retail, Public Speaking, Event Management, Editing, Adobe Creative Suite, Web Development, Final Cut Pro, Photography, PowerPoint, Outlook, Research, Teaching, Digital Video, Digital Imaging, Graphics Software, OS X, Multimedia, Team Leadership, WordPress, Project Management, Illustrator, Public Relations, Production, Excel, Customer Relations, Word, Promotions, Problem Solving, Writing, Digital
Education
Full Sail University 2009 — 2010
Master of Science, Entertainment Business
Ball State University 2000 — 2005
Bachelor of Arts, Telecommunications
Avon High School 1994 — 1998
High School Diploma, College Preparatory
Full Sail University
Technovia Inc. March 2014 - Present
Adelweiss Infotech September 2013 - March 2014
Teleperformance June 2012 - December 2012
Skills
C, Hindi, Microsoft Office, Windows, Management, Troubleshooting, Program Management, Social Networking, Customer Service, Operating Systems, Microsoft Excel, Networking, Technical Support, Team Management, HTML, SQL, System Administration, Windows XP, PHP, Internet Recruiting, Contract Recruitment, Technical Recruiting, IT Recruitment, Talent Acquisition, Screening
Education
Barkatullah Vishwavidyalaya 2013 — 2015
Master of Science (MS), Computer Science
Extol College of Computer Application 2009 — 2012
BCA, Computer Science, A
Hospitality WiFi August 2006 - Present
Teleperformance October 2004 - July 2006
CallTech Communications 2004 - 2006
Skills
Customer Service, Microsoft Office
Education
Bluffton University 2000 — 2004
BA, Computer Science
Outsourcing Executive April 2013 - Present
Bradley Enterprises October 2011 - Present
TeleTech 2009 - 2011
Teleperformance November 2006 - September 2009
Accenture November 2005 - November 2006
IBM Global Services 2003 - 2005
Sprint 1990 - 2003
Sprint Nextel 1990 - 2003
Skills
Call Center, Customer Relations, Contract Management, Contract Negotiation, P&L, Leadership Development, Workforce Management, Vendor Management, BPO, Process Improvement, Contract Negotiations, P&L Management, Client Services, Team Building, Customer Service, COPC, Operations Management, Program Management, Offshore, Strategic Planning, Income Statement, Management, Financial Services, Service Delivery, Cross-functional Team..., Customer Experience, Call Centers, Telecommunications, Customer Satisfaction, Training
Education
Avila University 2000 — 2003
MBA, Organizational Development, 3.7
Tennessee Temple University 1980 — 1984
BA, Organizational Psychology
Teleperformance May 2015 - Present
Blackboard April 2012 - April 2015
Aegis Communications July 2011 - April 2012
Picture Me! May 2011 - August 2011
Toys R Us September 2008 - May 2011
Aegis Communications November 2010 - April 2011
Spherion February 2008 - May 2008
Express Personnel February 2007 - October 2007
Skills
Microsoft Office, Social Media, Customer Service, Editing, Social Networking, Data Entry, Windows, WordPress, PowerPoint, Storytelling, Writing, Blogging, Typing, Microsoft Excel, Research, Team Building
Education
Arizona State University 2013 — 2017
Bachelor of Arts (B.A.), Film and media
Temple College 2008 — 2009
· Associate of Arts, History
Enumclaw High School
Saint Charles Community College
Pleasant Bay Nursing and Rehab April 2013 - Present
COASTLINE TATTOO 2011 - 2011
PIERCINGS BY THE BEARDED LADY 2010 - 2011
THE TB GALLERY 2010 - 2010
The Ohio State University 2009 - 2009
Teleperformance 2008 - 2008
Franklin County Board MR/DD 2003 - 2008
The Homework Company 2002 - 2004
Central Ohio Primary Care 2001 - 2002
The Practice Resource Group 2001 - 2002
Skills
Software Documentation, Troubleshooting, Technical Support, Customer Service, Human Resources, Microsoft Excel, Payroll, Call Centers, Windows 7, Active Directory, Windows Server, Computer Hardware, XP, Help Desk Support, Accounts Receivable, Network Administration
Education
Columbus School of Practical Nursing 2012 — 2013
Practical Nurse Certificate of Completion, Practical Nursing, Vocational Nursing and Nursing Assistants
American InterContinental University 2006 — 2008
BIT, network Administration
American InterContinental University 2005 — 2006
Associate of Arts (A.A.), Business Administration and Management, General
Tripwire April 2015 - Present
Tripwire February 2013 - April 2015
PC World January 2013 - December 2013
Teleperformance July 2012 - November 2012
Teleperformance August 2011 - July 2012
Boise State University January 2011 - May 2011
Domino's Pizza February 2008 - March 2010
DIRECTV August 2004 - February 2008
Square2Marketing 2006 - 2007
Stream International May 2000 - July 2004
Skills
Technical Support, Linux, Call Centers, Technical Writing, C#, Regular Expressions, PHP, Symfony, JavaScript, SQL, Quality Assurance, Networking, Troubleshooting, Customer Service, iPhone, Time Management, OS X, HTML, Web Development, iOS, Windows 7, Computer Hardware, Windows XP
Education
Boise State University 2009 — 2012
ITT Technical Institute 2000 — 2002
Associate of Arts and Sciences (A.A.S.), Computer Network Systems Technology
Teleperformance October 2013 - March 2014
Colonial Life January 2013 - June 2013
InnoSource October 2011 - May 2012
NUTRO PET FOOD PRODUCTS October 2004 - January 2012
NUTRO PET FOOD PRODUCTS October 2004 - January 2012
JPMorgan Chase March 2009 - October 2011
JPMorgan Chase March 2009 - October 2011
NATIONWIDE PCIO SALES October 2006 - February 2008
Nationwide Insurance 1982 - 2008
Nationwide Financial 1982 - 2008
Skills
Microsoft Mail, Research, Customer Service, Fixed Annuities, Call Center, Outlook, Life Insurance, Employee Benefits, Leadership, Microsoft Office, Microsoft Excel, Microsoft Word, Sales Operations, Insurance, Call Centers, Financial Services, Banking, Sales
Education
Urbana University 1985 — 1990
Bachelor of Science Degree, Personnel Management
Urbana University 1984 — 1990
B. S, Personnel Management Marketing
Urbana University 1983 — 1990
Bachelor of Science Degree, Personnel Management
BLISS COLLEGE 1981 — 1983
Associate Degree, Business Administration
BLISS COLLEGE 1981 — 1983
Associate Degree, Business Administration
Ashland University
Education
Teleperformance August 2005 - Present
Skills
Cash Flow, Team Building, Accounting, Process Improvement, Accounts Receivable, Operations Management, Bank Reconciliation, Internal Controls, Financial Analysis
Education
Ashland University 2008 — 2009
MBA., Finance
Franklin University 2005 — 2008
Bsc., Accounting
Toronto
Sears Commercial Sales April 2013 - Present
Teleperformance April 2012 - March 2013
Morris Communications 2007 - 2011
Skills
Coaching, Leadership Development, Leadership, Training, Customer Service, Team Building, Human Resources, Management, Employee Relations
Education
Augusta State University 1994 — 1996
MBA, Business Administration
University of South Carolina-Aiken 1988 — 1992
Bachelor's degree, Marketing
Intermountain Healthcare May 2014 - Present
Robert Half Technology November 2013 - May 2014
NetApp June 2012 - August 2013
Convergys May 2008 - July 2012
Netapp/Convergys 2008 - July 2012
Convergys August 1999 - July 2012
Teleperformance November 2007 - June 2009
Convergys August 1999 - March 2002
Skills
NetApp Accredited..., Software Installation, Data Center, Storage, XP, TCP/IP, NetApp, VMware, Storage Area Networks, Technical Support, DNS, Service Delivery, Routers, Servers, Operating Systems, Cisco Technologies, Troubleshooting, Networking, Active Directory, Windows Server, NetApp Filers, Virtualization, Computer Hardware, DHCP, Hardware, Call Center, System Administration, Cluster, NFS, VMware Infrastructure, VMware ESX, Solaris, Disaster Recovery, VPN, NAS, SAN, Firewalls, High Availability, iSCSI, vSphere, Fibre Channel, Hyper-V, Enterprise Storage, Network Administration, Switches, Microsoft Exchange, WAN, Network Security, Cloud Computing, Windows
Education
American InterContinental University 2011 — 2012
Masters, Information Technology in Assurance and Security
Stevens-Henegar 2008 — 2011
Bachelors, Computer Science / Networking
Education Corporation of America January 2013 - Present
Virginia College February 2010 - January 2013
Teleperformance December 2009 - February 2011
Skills
Customer Service, Call Center, Microsoft Office, Coaching, Microsoft Excel, Microsoft Word, PowerPoint, Customer Satisfaction, Outlook, Team Leadership, Performance Management, Teamwork, Team Building, Data Entry, Accounts Payable, Recruiting, Employee Relations
Education
Virginia College-Birmingham 2010 — 2013
American Intercontinental University 2004 — 2006
Bachelor of Business Administration (B.B.A.), Human Resources Management and Services
Prologic January 2012 - Present
Teleperformance October 2010 - January 2012
Motorola June 2008 - June 2010
Tyco International January 2007 - March 2009
Skills
Troubleshooting, Windows 7, Testing, SharePoint, Microsoft Exchange, Software Documentation, Databases, Network Administration, Windows Server, VPN, Help Desk Support, Cloud Computing, Software Installation, Networking, Active Directory, Linux, Operating Systems, Microsoft Certified..., Hardware, Technical Support, XP
Education
American InterContinental University 2001 — 2005
Bachelor of Science (BS), Information Technology
Bauder College 1991 — 1993
Associate of Science (A.S.), Electrical and Electronics Engineering
Teleperformance October 2014 - Present
Daymar College April 2014 - Present
Daymar College June 2012 - April 2013
Brown Mackie College January 2008 - October 2011
Brown & Williamson Tobacco 1997 - 2004
Skills
Training, Career Counseling, Customer Service, Coaching, Sales Operations, Distance Learning, Time Management, Resume Writing, Social Media, College Recruiting, Event Planning, Higher Education, Leadership Development, Sales, Public Speaking, Student Affairs, Troubleshooting, Public Relations, Employee Training, Staff Development, Admissions, Research, Retaining Customers, Outlook, Adult Education, Enrollment Management, Career Development, Team Building, Budgets, Nonprofits, Leadership, Student Financial Aid, Management, Marketing
Education
Argosy University Phoenix 2009 — 2010
Master of Business Administration (MBA)
Indiana Wesleyan University 2007 — 2008
Transition to Teaching Certification, Elementary Education and Teaching
Integrated Strategies & Support January 2014 - February 2014
OMG Tech Help September 2013 - October 2013
Teleperformance June 2011 - December 2012
Winn Dixie Stores June 2001 - December 2009
Skills
Access, Visual Basic, Programming, VBA, C++, Microsoft Excel, Web Design, SDLC, Statistics, Computer Repair, Windows 7, Troubleshooting, Windows, Disaster Recovery, CompTIA A+ Certification, Computer Hardware, Active Directory, Microsoft Office, Customer Service, XP
Education
Broward College 2006 — 2007
Associate in Applied Science, Computer Programming & Analysis
Broward Community College 2003 — 2005
Associate in Arts, Computer & Information Sciences
Atlantic Technical Center 2008 — 2009
Web Design
Convey Health Solutions November 2014 - Present
Organo Gold - February 2013 - November 2014
Teleperformance February 2014 - June 2014
Holy Cross Hospital April 2013 - November 2013
First Data Corporation June 2012 - November 2012
Broward College December 2010 - May 2012
HealthSouth Rehabilitation Hospital April 2011 - October 2011
Baptist Health South Florida located in Miami, Florida August 2009 - January 2011
Baptist Health South Florida, Doctor's Hospital August 2009 - January 2011
UniVita/Atenda Healthcare Solutions October 2008 - August 2009
Skills
Word, Research, Customer Service, Excel, PowerPoint, Microsoft Office, Healthcare, Customer Relations, Access, Writing, Outlook, Event Planning, Strategic Planning, Microsoft Excel, Marketing, Administrative..., Data Entry, Microsoft Word
Education
Broward College 2010 — 2012
Business, Supervision and Managment
Broward College 2008 — 2010
Associates of Arts, Health Services Administration
Atlantic Technical Center 2002 — 2003
Unit Coordinator
HRK Solutions LLC June 2013 - Present
Aegis ltd. September 2010 - March 2012
Teleperformance April 2010 - September 2010
Orion Call Tech January 2010 - April 2010
EXL Service January 2007 - December 2008
M.B.Khalsa College December 2005 - January 2007
Granton Adv. Pvt.Ltd April 2005 - November 2005
Skills
Softskills Training, Product n Process..., Training, BPO, Employee Engagement, Team Management, MIS, Vendor Management, Process Management, Recruiting, Relationship Management, Training Needs Analysis, Workforce Management, Transition Management, Training Delivery, Performance Appraisal, Performance Management, Learning Management..., Soft Skills, Attrition
Education
Symbiosis Institute of Business Management 2009 — 2011
Post Graduation Diploma, Human Resources Management and Services
Bal Niketan Sangh 1987 — 1999
SSC
Amravati University
B.B.A.
Core Home Health Professionals, LLC November 2006 - Present
Teleperformance February 2008 - July 2012
Teleperformance May 2001 - January 2008
Teleperformance February 1989 - May 2001
Skills
Financial Reporting, US GAAP, Outsourcing, Accounting, Internal Controls, Financial Accounting, Management, Process Improvement, Leadership, Operations Management, Mergers & Acquisitions, Analysis, Financial Analysis, IFRS, Accounts Payable, Accounts Receivable, Forecasting, Business Process..., Managerial Finance, Business Planning, Performance Management, Management Consulting, Financial Statement..., Budget Process, Internal Audit
Education
DeVry University 1986 — 1989
Bachelor of Science, Business Operations
Ateneo de Manila University
Geico September 2014 - Present
Community Health Network June 2012 - Present
Leatrice's Locs July 2006 - Present
Kelly Services 2014 - 2014
Kelly Services 2014 - 2014
ACS, a Xerox Company November 2011 - December 2011
Teleperformance September 2006 - April 2009
Q-hub 2001 - 2002
Skills
Employee Relations, Coaching, Leadership Development, Team Building, Training, Organizational..., Performance Management, Talent Management, Human Resources, Applicant Tracking..., Talent Acquisition, Technical Recruiting, Recruiting, Employee Training, Career Development
Education
Anderson University 2012 — 2015
Bachelor's degree, Organizational Leadership, sophomore
One Step At A Time Learning Academy March 2013 - Present
Teleperformance March 2011 - January 2013
One Step At A Time January 2011 - November 2011
Wexford Academy June 2010 - December 2010
YMCA of Broward County December 2008 - June 2010
FedEx Ground September 2008 - February 2009
Winn-Dixie March 2005 - January 2008
The Answer Group (TAG) September 2006 - February 2007
Skills
Public Speaking, Leadership Development, Teaching, Grant Writing, Sports, Staff Management, Event Planning, Microsoft Word, Technical Support, Customer Experience
Education
Atlantic Technical Center 2012 — 2013
Network Support
Broward College 2009 — 2010
Computer Science
Jacksonville Job Corps Center 2007 — 2008
Computer Service Technician
North Lauderdale Academy High School 2002 — 2006
High School Diploma
NineStar Connect April 2013 - Present
NineStar Connect August 2008 - April 2013
brighthouse networks June 2007 - August 2008
Teleperformance March 2007 - June 2007
Teleperformance March 2005 - March 2007
Balloon Invasion, Inc September 1995 - August 2006
Skills
Troubleshooting, Microsoft Excel, VoIP, Customer Service, Team Building, Social Media, Microsoft Office, Technical Support, Call Centers, Windows, Telecommunications, Computer Hardware, Security, Project Management, Windows 7, Access, Windows XP, Active Directory
Education
New Horizon 2006 — 2006
Design Art Floral Academy 1993 — 1993
Floral Design
Ball State University 1981 — 1985
Bachelor of Fine Arts (BFA), Interior Design
northside 1977 — 1981
iACADEMY June 2014 - Present
Teleperformance April 2011 - July 2013
RYANREYES.COM March 2005 - April 2012
Brewed Awakening Coffee & Tea September 1999 - March 2005
McDonald's Corporation July 1997 - March 2001
The Great Atlantic & Pacific Tea Company May 1998 - September 1998
Skills
International Law, State Politics, Workers Compensation, Federal Courts, Editing, Research, Translation, Linguistics, Customer Service, Microsoft Office, Public Speaking, Training, Public Relations, Teaching, Westlaw, International Relations, Legal Writing, Legal Research, Event Planning, Program Management, Data Entry, PowerPoint, Government, Spanish, Creative Writing, Community Outreach, System Administration, Microsoft Excel, Policy, Proofreading, Team Leadership, Blogging, Foreign Languages, Technical Translation, Transcription, Team Building, Analysis, Social Networking, Teamwork, English, Outlook, Localization, Russian, Non-profits, Interpreting, Microsoft Word, Social Media, Politics, Multilingual, Language Services
Education
Polytechnic University of the Philippines 2011 — 2014
Master of Arts (M.A.), Filipino
Union County College 2005 — 2006
Interpreting a Spoken Language
Excelsior College 2000 — 2001
Bachelor of Arts (B.A.), History
University of the Philippines 1994 — 2002
Bachelor of Arts (B.A.), History
Ateneo de Manila University 1990 — 1994
High School
The Law Offices of the Public Defender March 2015 - Present
Global Response December 2013 - January 2015
Teleperformance June 2013 - December 2013
Extended Stay America March 2013 - September 2013
Kerzner International Resorts 2005 - 2012
InPhyNet Hospital Service 2001 - 2005
Skills
Budgets, Hospitality, Accounts Receivable
Education
American InterContinental University 2007 — 2011
BFA, Graphic Design
Apple June 2012 - Present
TheMacPC June 2010 - June 2012
TheMacPC June 2010 - June 2012
WDS September 2011 - May 2012
Teleperformance March 2007 - June 2010
Skills
Apple Certified..., ', Apple Certified, Wireless Networking, Technical Support, Windows 7, Computer Hardware, OS X, Microsoft Exchange, iPhone, iOS, Help Desk Support, System Deployment, Blackberry Enterprise..., Blackberry, Computer Repair
Education
Boise State University
WideOut Technology Services Incorporated March 2012 - August 2012
Convergys January 2012 - March 2012
Teleperformance February 2011 - August 2011
Teleperformance May 2007 - February 2011
Teleperformance January 2007 - May 2007
Teleperformance November 2006 - January 2007
Skills
Customer Service, Training, Management, Contact Centers, Call Center, BPO, Employee Engagement, Customer Satisfaction, Performance Management, Outsourcing, Team Management, CRM, Call Center Development
Education
University of Saint La Salle 2004 — 2007
BS Management major in Hospitality, Hotel and Restaurant Management
Ateneo de Manila University 2001 — 2004
Bachelor of Science (B.S.), Management of Communication Technology
Giant Eagle May 2006 - Present
Priceline.com July 2004 - March 2005
Teleperformance December 2003 - July 2004
Skills
Outstanding Customer..., Listening Skills, Microsoft Office
Education
Kaplan University Online 2011 — 2012
AS, Business management
Ashland University 1994 — 1995
BS, Elementary Education
ETI Performance Improvement September 2011 - Present
ACS Technologies February 2010 - December 2010
Teleperformance October 2006 - November 2007
Skills
Bilingual-Spanish, Customer Service
Education
Ashford University 2011 — 2013
in school now
PJ's College of Cosmetology-Indianapolis 2008 — 2009
Bachelor of Great Hair, Cosmetology License
DIRECTV October 2007 - February 2011
Teleperformance June 2007 - October 2007
Convergys August 2006 - June 2007
Ross Stores March 2006 - June 2006
Albertsons May 2005 - June 2006
Fred Meyer February 2005 - May 2005
Education
Boise State University 2005 — 2011
Social Science
Teleperformance, USA August 2014 - Present
Teleperformance August 2012 - Present
Isagenix 2011 - Present
Building Consultants, Inc. December 2001 - June 2012
Health First Medical Center 2009 - 2010
Paar, Melis & Associates 1994 - 2000
Skills
Program Management, New Business Development, Change Management, Business Strategy, Risk Management, Microsoft Office, Customer Service, Public Speaking, Microsoft Excel, Coaching, Team Building, Social Media, Strategic Planning, Healthcare, Budgets, Training, Wellness
Education
Anne Arundel Community College 1984 — 1999
University of Maryland University College 1980 — 1983
Target June 2011 - Present
Teleperformance January 2010 - March 2011
Education
American InterContinental University-South Florida 2011 — 2014
Bachelor's degree, Information Technology
T-Mobile January 2012 - Present
Flextronics January 2011 - September 2011
Teleperformance January 2009 - January 2011
Wal Mart March 2008 - January 2010
Shoe Carnival, Inc. May 2005 - November 2006
Waffle House, Inc. January 2004 - February 2006
Skills
Management
Education
Glenn Hills High 1997 — 2001
Diploma, vocational
Augusta Technical College
Teleperformance January 2012 - November 2012
United States Postal Service 2012 - 2012
Education
American Intercontinental University 2011 — 2012
Graphic Design
U.S. Army Adjunant General School 1997 — 1997
Human Resources Management/Personnel Administration, General
Wells Fargo June 2014 - Present
DTLR October 2010 - October 2014
Teleperformance June 2012 - March 2013
Skills
Production Knowledge, Quality Focus, Close Attention to..., Building Customer..., Organization Skills, Written & Verbal..., Merchandising, Sales, Customer Service, Time Management, Visual Merchandising, Data Entry
Education
Augusta Technical College 2013 — 2015
Associate of Applied Science, Marketing/Marketing Management, General
Augusta Technical College 2007 — 2009
Certificate, Medical Coding
Teleperformance June 2000 - Present
BrandsMart USA February 1995 - June 2000
First Union Bank January 1985 - February 1995
Skills
Computer Hardware, Computer Repair, Customer Service, Computers, Windows 7, Windows Vista, Windows XP Pro, Microsoft Excel, Microsoft Office, Digital Photography, Spanish-speaking
Education
Atlantic Technical Center 2006 — 2007
A+ certification, Computer Technology/Computer Systems Technology
Medical Arts Training Center
Miramar High School
Teleperformance May 2013 - August 2013
Skills
Customer Service, Advertising, Promotions, Marketing Strategy, Customer Retention, Problem Solving, Team Building, Team Leadership
Education
Georgia Regents University 2009 — 2015
Checkers Drive In Restaurants, Inc. November 2013 - Present
Teleperformance June 2012 - August 2013
Education
Atlantic Technical Center 2014 — 2015
Teleperformance March 2013 - Present
Department of Juvenile Justice June 2012 - December 2012
Bright Beyond Measure Christian Educational Center July 2009 - May 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, C++, C, Java
Education
Ashford University 2012 — 2016
Bachelor's degree, Criminal Justice and Corrections
Augusta Technical College
Diploma, Criminal Justice and Corrections
inSync Staffing December 2013 - Present
Teleperformance September 2013 - November 2013
Dollar General February 2013 - September 2013
Methode Electronics July 1999 - February 2013
Skills
Accounts Payable, Office Administration, Customer Service, Accruals, Cost Accounting, Account Reconciliation
Education
American InterContinental University 2006 — 2007
Bachelor's degree, Business Management Finance/Accounting
Hamilton High School 1995 — 1999
Diploma, General Studies
Teleperformance January 2014 - Present
Teleperformance January 2009 - December 2013
Teleperformance October 2007 - December 2008
Teleperformance July 2006 - October 2007
Ultra Touch Car Wash May 2005 - July 2007
Skills
Customer Service, Performance Management, Management, Team Management, Call Centers, Leadership, Team Leadership, Coaching, Training, Recruiting, Customer Satisfaction
Education
Boise State University 2004 — 2005
General Courses, Radiologic Technology/Science - Radiographer