Teleperformance Company
Industry: Business process outsourcing company
DescriptionTeleperformance SE is an omnichannel company headquartered in France. The company specializes in outsourced omnichannel customer experience management, also known as Business Process Outsourcing. CEO: Daniel Julien (Oct 2017–) Founder: Daniel Julien Headquarters: Paris, France Subsidiaries: Teleperformance USA, LanguageLine Solutions,
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Teleperformance Employees
Employee
Years
Job
Industry
Jill Aldrich Jill Aldrich's Teleperformance Experience September 2006 - January 2007
Job Instructor/Program Manager, EITC
Industry Higher Education
Experience
Eastern Idaho Technical College August 2014 - Present
Idaho Department of Labor March 2007 - August 2014
Teleperformance September 2006 - January 2007
Overstock.com 2005 - 2006
SRSi 2005 - 2005
Executive Training Resources 2004 - 2005
Boulder Engineering 2003 - 2004
Qwest March 2001 - March 2002
Skills
Human Resources, Organizational..., Performance Management, Training, Coaching, Leadership Development, Employee Training, Conflict Resolution, Workshop Facilitation, Team Building, Payroll, Public Speaking, Instructional Design, Customer Service, Staff Development, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Access Database, HTML, Outlook, Accounts Payable, Accounts Receivable, Career Counseling, Career Development, Time Management, Policy, Program Management, Networking
Education
Idaho State University 2015 — 2018
Master's Degree, Educational/Instructional Technology
American Military University
Bachelor of Arts (B.A.), History
Idaho State University 2003 — 2005
Human resource training and development
Idaho State University 1994 — 1995
Political Science - International Relations
Eastern Idaho Technical College August 2014 - Present
Idaho Department of Labor March 2007 - August 2014
Teleperformance September 2006 - January 2007
Overstock.com 2005 - 2006
SRSi 2005 - 2005
Executive Training Resources 2004 - 2005
Boulder Engineering 2003 - 2004
Qwest March 2001 - March 2002
Skills
Human Resources, Organizational..., Performance Management, Training, Coaching, Leadership Development, Employee Training, Conflict Resolution, Workshop Facilitation, Team Building, Payroll, Public Speaking, Instructional Design, Customer Service, Staff Development, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Access Database, HTML, Outlook, Accounts Payable, Accounts Receivable, Career Counseling, Career Development, Time Management, Policy, Program Management, Networking
Education
Idaho State University 2015 — 2018
Master's Degree, Educational/Instructional Technology
American Military University
Bachelor of Arts (B.A.), History
Idaho State University 2003 — 2005
Human resource training and development
Idaho State University 1994 — 1995
Political Science - International Relations
Michelle Grogan Michelle Grogan's Teleperformance Experience 2012 - 2014
Job Healthcare Agent at West Corporation
Industry Telecommunications
Experience
West Corporation August 2014 - Present
Teleperformance 2012 - 2014
Skills
Call Centers, Telecommunications, Avaya Technologies, VoIP, Troubleshooting, Technical Support, Service Delivery, Contact Centers, Customer Experience, Switches, Telephony, IP, Vendor Management, Cisco Technologies, Routers
Education
Kennesaw State University
Nursing Interest
West Corporation August 2014 - Present
Teleperformance 2012 - 2014
Skills
Call Centers, Telecommunications, Avaya Technologies, VoIP, Troubleshooting, Technical Support, Service Delivery, Contact Centers, Customer Experience, Switches, Telephony, IP, Vendor Management, Cisco Technologies, Routers
Education
Kennesaw State University
Nursing Interest
Shannon Miles Shannon Miles's Teleperformance Experience 2004 - 2008
Job IT Anaylyst at Nationwide Insurance
Industry Computer & Network Security
Experience
Nationwide Insurance August 2013 - Present
Nationwide Insurance August 2007 - August 2013
Teleperformance 2004 - 2008
Teleperformance August 2002 - April 2007
TS Trim August 1999 - June 2002
Skills
Call Center, Active Directory, Troubleshooting, Workforce Management, Avaya, Technical Support, Windows 7, Computer Hardware, Windows, Network Security, Cisco Technologies, Microsoft Office, Firewalls, XP, Servers, Disaster Recovery, Access, Business Analysis, Visio, Lotus Notes, iPod Touch, iPad, Windows XP Pro, Windows Remote Desktop, VPN, Help Desk Support, SharePoint, Windows Server, System Administration, IT Operations, Citrix, Incident Management, Software Installation, IT Management, Printers, Windows XP, ITIL, Process Improvement, Customer Service, Hardware, Operating Systems
Education
ITT Technical Institute-Columbus 2013 — 2015
Associate of Science (A.S.), Network and System Administration/Administrator
ITT Technical Institute-Columbus 2012 — 2014
Bachelor of Applied Science (B.A.Sc.), Network and System Administration/Administrator, A
Hocking College 1992 — 1995
Associate of Arts and Sciences (AAS), Business Administration and Management, General
Nationwide Insurance August 2013 - Present
Nationwide Insurance August 2007 - August 2013
Teleperformance 2004 - 2008
Teleperformance August 2002 - April 2007
TS Trim August 1999 - June 2002
Skills
Call Center, Active Directory, Troubleshooting, Workforce Management, Avaya, Technical Support, Windows 7, Computer Hardware, Windows, Network Security, Cisco Technologies, Microsoft Office, Firewalls, XP, Servers, Disaster Recovery, Access, Business Analysis, Visio, Lotus Notes, iPod Touch, iPad, Windows XP Pro, Windows Remote Desktop, VPN, Help Desk Support, SharePoint, Windows Server, System Administration, IT Operations, Citrix, Incident Management, Software Installation, IT Management, Printers, Windows XP, ITIL, Process Improvement, Customer Service, Hardware, Operating Systems
Education
ITT Technical Institute-Columbus 2013 — 2015
Associate of Science (A.S.), Network and System Administration/Administrator
ITT Technical Institute-Columbus 2012 — 2014
Bachelor of Applied Science (B.A.Sc.), Network and System Administration/Administrator, A
Hocking College 1992 — 1995
Associate of Arts and Sciences (AAS), Business Administration and Management, General
Amy Page's Teleperformance Experience January 2003 - September 2009
Job HR/Payroll Administrator
Industry Accounting
Experience
Toyota of Merrillville April 2015 - Present
Sargents Equipment & Repair Service August 2011 - January 2015
ACS September 2009 - August 2011
Teleperformance January 2003 - September 2009
Americall Group, Inc. January 1997 - January 2003
Skills
Outlook, Data Entry, Customer Satisfaction, Call Center, Spreadsheets, Office Administration, Strategic Planning, Recruiting, Call Centers, Microsoft Office, Management, Payroll, Time Management, Telephone Skills, Human Resources, Access, Training, Employee Benefits, Microsoft Excel, Employee Relations, Hiring, Customer Service, PowerPoint
Education
Blackstone Career Institute 2009 — 2010
Certificate, Paralegal Studies
Indiana University-Northwest
B.S., Elementary Education
Toyota of Merrillville April 2015 - Present
Sargents Equipment & Repair Service August 2011 - January 2015
ACS September 2009 - August 2011
Teleperformance January 2003 - September 2009
Americall Group, Inc. January 1997 - January 2003
Skills
Outlook, Data Entry, Customer Satisfaction, Call Center, Spreadsheets, Office Administration, Strategic Planning, Recruiting, Call Centers, Microsoft Office, Management, Payroll, Time Management, Telephone Skills, Human Resources, Access, Training, Employee Benefits, Microsoft Excel, Employee Relations, Hiring, Customer Service, PowerPoint
Education
Blackstone Career Institute 2009 — 2010
Certificate, Paralegal Studies
Indiana University-Northwest
B.S., Elementary Education
Jeff Stallings Jeff Stallings's Teleperformance Experience April 2015 - Present
Job Maintenance at McDonalds
Industry Food & Beverages
Experience
Teleperformance April 2015 - Present
McDonald's Corporation January 2015 - Present
Capital One May 2013 - January 2015
DHL June 2010 - June 2013
DHL June 2012 - April 2013
Skills
First Aid, Cpr Certified, Scuba Diving, Microsoft Office, Credit Cards, Credit Management, Credit Risk, Credit Analysis, Banking, Microsoft Excel, Outlook, Analysis, Risk Management, Project Management, Financial Risk, CPR Certified, Customer Service, Management, Process Improvement, Account Management, Leadership, Microsoft Word, Negotiation, Problem Solving
Education
John Tyler Community College 2011 — 2014
N/A, Mathematics
Virginia Commonwealth University 2009 — 2011
N/A, N/A
Teleperformance April 2015 - Present
McDonald's Corporation January 2015 - Present
Capital One May 2013 - January 2015
DHL June 2010 - June 2013
DHL June 2012 - April 2013
Skills
First Aid, Cpr Certified, Scuba Diving, Microsoft Office, Credit Cards, Credit Management, Credit Risk, Credit Analysis, Banking, Microsoft Excel, Outlook, Analysis, Risk Management, Project Management, Financial Risk, CPR Certified, Customer Service, Management, Process Improvement, Account Management, Leadership, Microsoft Word, Negotiation, Problem Solving
Education
John Tyler Community College 2011 — 2014
N/A, Mathematics
Virginia Commonwealth University 2009 — 2011
N/A, N/A
Sonny Tarver Sonny Tarver's Teleperformance Experience July 2012 - September 2012
Job Geek Squad Consulting Agent at Best Buy
Industry Information Technology and Services
Experience
Best Buy November 2014 - Present
McGraw-Hill Education June 2014 - July 2014
Nationwide Insurance September 2013 - October 2013
Teleperformance July 2012 - September 2012
HPM August 2009 - November 2010
Skills
Help Desk Support, Customer Service, Windows 7, Software Installation, Hardware Installation, Microsoft Office, Microsoft Word, Windows 8, iPhone, Windows Vista, Apple iOS 7, Hardware Support, Apple Safari, Google Chrome, Microsoft Excel, Windows XP Pro, Google Docs, Microsoft SQL Server, Internal Controls, Computer Hardware, Hardware Diagnostics, Internet Explorer, Inventory Management, Windows Server, Troubleshooting, Technical Support, Windows XP, A Certified, Analysis, System Administration, Networking, Active Directory, Windows, Laptops, Operating Systems, Printers, Lotus Notes, Network Administration, DNS, Computer Repair, Citrix, Wireless Networking, VMware, Customer Support, Cisco Routers, Computer Maintenance, Software, VPN, CompTIA
Education
Per Scholas 2014 — 2014
IT
ITT Technical Institute-Columbus 2011 — 2013
Associate's degree, Networking Systems Administration
Best Buy November 2014 - Present
McGraw-Hill Education June 2014 - July 2014
Nationwide Insurance September 2013 - October 2013
Teleperformance July 2012 - September 2012
HPM August 2009 - November 2010
Skills
Help Desk Support, Customer Service, Windows 7, Software Installation, Hardware Installation, Microsoft Office, Microsoft Word, Windows 8, iPhone, Windows Vista, Apple iOS 7, Hardware Support, Apple Safari, Google Chrome, Microsoft Excel, Windows XP Pro, Google Docs, Microsoft SQL Server, Internal Controls, Computer Hardware, Hardware Diagnostics, Internet Explorer, Inventory Management, Windows Server, Troubleshooting, Technical Support, Windows XP, A Certified, Analysis, System Administration, Networking, Active Directory, Windows, Laptops, Operating Systems, Printers, Lotus Notes, Network Administration, DNS, Computer Repair, Citrix, Wireless Networking, VMware, Customer Support, Cisco Routers, Computer Maintenance, Software, VPN, CompTIA
Education
Per Scholas 2014 — 2014
IT
ITT Technical Institute-Columbus 2011 — 2013
Associate's degree, Networking Systems Administration
Carrie Steuart, PMP® Carrie Steuart, PMP®'s Teleperformance Experience November 2014 - Present
Job Project Management / Client Services Professional
Industry Outsourcing/Offshoring
Experience
Teleperformance November 2014 - Present
Sykes Home powered by Alpine Access September 2012 - June 2014
ESM September 2010 - September 2012
DIRECTV May 2009 - April 2010
Verizon June 2007 - December 2008
Verizon (formerly MCI) April 2000 - June 2007
Verizon (formerly MCI) October 1997 - April 2000
Skills
Customer Retention, Client Services, Call Center, Vendor Relations, Process Improvement, Certified Project..., Project Management, Contract Negotiation, Customer Service, Leadership, Training, Direct Marketing, Quality Assurance, Cross-functional Team..., Financial Services, Vendor Management, Call Centers, Coaching, Project Planning, Program Management, Telecommunications, B2B, CRM, Budgets, Team Leadership, PMP, Marketing, Market Research, Customer Satisfaction, Team Building, Analysis, Forecasting, Data Analysis, Account Management, Time Management, Employee Training, Strategy, Event Planning, Operations Management, Customer Experience, Business Development, Outsourcing, Business Process..., Business Analysis, Performance Management, Software Documentation, Analytics, Team Management, Product Management, Requirements Gathering
Education
Hood College
BA, Liberal Arts
Project Management Institute
PMP
The Dale Carnegie Course
Univeristy of Edinburgh, Scotland
Teleperformance November 2014 - Present
Sykes Home powered by Alpine Access September 2012 - June 2014
ESM September 2010 - September 2012
DIRECTV May 2009 - April 2010
Verizon June 2007 - December 2008
Verizon (formerly MCI) April 2000 - June 2007
Verizon (formerly MCI) October 1997 - April 2000
Skills
Customer Retention, Client Services, Call Center, Vendor Relations, Process Improvement, Certified Project..., Project Management, Contract Negotiation, Customer Service, Leadership, Training, Direct Marketing, Quality Assurance, Cross-functional Team..., Financial Services, Vendor Management, Call Centers, Coaching, Project Planning, Program Management, Telecommunications, B2B, CRM, Budgets, Team Leadership, PMP, Marketing, Market Research, Customer Satisfaction, Team Building, Analysis, Forecasting, Data Analysis, Account Management, Time Management, Employee Training, Strategy, Event Planning, Operations Management, Customer Experience, Business Development, Outsourcing, Business Process..., Business Analysis, Performance Management, Software Documentation, Analytics, Team Management, Product Management, Requirements Gathering
Education
Hood College
BA, Liberal Arts
Project Management Institute
PMP
The Dale Carnegie Course
Univeristy of Edinburgh, Scotland
Renata Powell Renata Powell's Teleperformance Experience January 2005 - November 2010
Job Mrketing Analyst/ Web Master at Ascend Education
Industry Marketing and Advertising
Experience
Ascend Education November 2011 - Present
Teleperformance January 2005 - November 2010
Skills
Graphic Design, Microsoft Office, Web Design, Online Marketing, Networking, Call Center, CRM, Web Analytics, Event Planning, Flyers, Social Media Marketing, Web Development, Business Cards, Logo Design, Troubleshooting, Integrated Brand..., Team Leadership, Customer Service, Contact Centers, Call Center Development, Avaya, Account Management, Management, Computer Hardware, VoIP, Customer Acquisition, Telecommunications, Leadership, Vendor Management, Customer Retention, Software Installation, Workforce Management, Windows 7, Windows, Mobile Devices, Business Analysis, Operations Management, Customer Experience, Time Management, Graphics, Customer Satisfaction, Sales Operations, Technical Support, IVR, Teamwork, Process Improvement, Sales, Brochures, Sales Presentations
Education
Kaplan University 2010 — 2011
BS, New Media/Internet Marketing
Louisiana State University in Shreveport 2001 — 2007
BS, Marketing
Ascend Education November 2011 - Present
Teleperformance January 2005 - November 2010
Skills
Graphic Design, Microsoft Office, Web Design, Online Marketing, Networking, Call Center, CRM, Web Analytics, Event Planning, Flyers, Social Media Marketing, Web Development, Business Cards, Logo Design, Troubleshooting, Integrated Brand..., Team Leadership, Customer Service, Contact Centers, Call Center Development, Avaya, Account Management, Management, Computer Hardware, VoIP, Customer Acquisition, Telecommunications, Leadership, Vendor Management, Customer Retention, Software Installation, Workforce Management, Windows 7, Windows, Mobile Devices, Business Analysis, Operations Management, Customer Experience, Time Management, Graphics, Customer Satisfaction, Sales Operations, Technical Support, IVR, Teamwork, Process Improvement, Sales, Brochures, Sales Presentations
Education
Kaplan University 2010 — 2011
BS, New Media/Internet Marketing
Louisiana State University in Shreveport 2001 — 2007
BS, Marketing
Gregg Bohren's Teleperformance Experience June 2001 - August 2006
Job Strategic Leadership, Leadership Development, Outsourcing, Shared Services, Procurement, CRM, SRM/SPM Executive
Industry Management Consulting
Experience
Accenture August 2006 - Present
Teleperformance June 2001 - August 2006
United States Army November 1990 - November 2004
FutureCall March 1998 - June 2001
Metris Companies January 1997 - March 1998
Sitel July 1993 - January 1997
APAC Customer Services October 1990 - June 1993
Foodservice Management, Inc April 1985 - September 1992
Skills
Military Leadership, Executive Management, Executive Financial..., Leadership Development, Executive Coaching, Performance Management, Performance Improvement, Financial Performance..., Leadership, Team Building, Team Leadership, Cross-functional Team..., Team-oriented, Teaching, Business Analysis, Financial Analysis, BPO, Shared Services, Contact Centers, Customer Insight, Strategic Leadership, Thought Leadership, Outsourcing Management, Offshore Outsourcing, Transformational..., Analytics, Public Speaking, Inspiring Leadership, Executive Development, Command & Control, Business Intelligence, Emotional Intelligence, Vendor Management, Management, Operations Management, Strategic Planning, Business Strategy, Strategic Thinking, Talent Management, Organizational..., Organizational Design, Customer Engagement, Human Capital, Process Engineering, Governance, Global Operations, Management Consulting, Strategy, Business Process..., Stakeholder Management
Education
American Military University
BA Management, Leadership, 3.94 GPA, President's List
Hutchinson Community College
Associate of Arts (AA), General Studies
Accenture August 2006 - Present
Teleperformance June 2001 - August 2006
United States Army November 1990 - November 2004
FutureCall March 1998 - June 2001
Metris Companies January 1997 - March 1998
Sitel July 1993 - January 1997
APAC Customer Services October 1990 - June 1993
Foodservice Management, Inc April 1985 - September 1992
Skills
Military Leadership, Executive Management, Executive Financial..., Leadership Development, Executive Coaching, Performance Management, Performance Improvement, Financial Performance..., Leadership, Team Building, Team Leadership, Cross-functional Team..., Team-oriented, Teaching, Business Analysis, Financial Analysis, BPO, Shared Services, Contact Centers, Customer Insight, Strategic Leadership, Thought Leadership, Outsourcing Management, Offshore Outsourcing, Transformational..., Analytics, Public Speaking, Inspiring Leadership, Executive Development, Command & Control, Business Intelligence, Emotional Intelligence, Vendor Management, Management, Operations Management, Strategic Planning, Business Strategy, Strategic Thinking, Talent Management, Organizational..., Organizational Design, Customer Engagement, Human Capital, Process Engineering, Governance, Global Operations, Management Consulting, Strategy, Business Process..., Stakeholder Management
Education
American Military University
BA Management, Leadership, 3.94 GPA, President's List
Hutchinson Community College
Associate of Arts (AA), General Studies
Khurram Ali Siddiqui (Open to Opportunities) Khurram Ali Siddiqui (Open to Opportunities)'s Teleperformance Experience Senior Payroll AnalystPakistan State Oil Company
Job Members Service Representative
Industry Oil & Energy
Experience
Teleperformance Senior Payroll AnalystPakistan State Oil Company
National Bank of Pakistan Exchange Company Ltd. July 2007 - September 2010
Skills
Internal Audit, Financial Analysis, Accounting, Bookkeeping, Business Correspondence, Written Correspondence, Employee Relations, Meeting Planning, Presentations, Research, Payroll, Trust Management, Investments, Foreign Currency, Account Reconciliation, Bank Reconciliation, Interest Calculation, Humanitarian, Computer Proficiency, Communication Skills, Analytical Skills, Teamwork, SAP, MIS, Financial Accounting, External Audit, Financial Reporting, Capital Budgeting, Corporate Finance, Cash Flow, Internal Controls, Cost Accounting, Variance Analysis, Fixed Assets, Financial Statements, Auditing
Education
Newport Institute of Communication & Economics (NICE) 2011 — 2012
MBA, Finance
Institute of Business & Technology 2011 — 2011
Master of Business Administration (MBA), Finance, General
University of Karachi 2006 — 2008
Bachelor of Commerce (B.Com.), Accounting
Jinnah Govt. College 2003 — 2006
Intermediate, Pre-Engineering
Progressive Academy 1999 — 2002
Matric, Computer Science, B
Teleperformance Senior Payroll AnalystPakistan State Oil Company
National Bank of Pakistan Exchange Company Ltd. July 2007 - September 2010
Skills
Internal Audit, Financial Analysis, Accounting, Bookkeeping, Business Correspondence, Written Correspondence, Employee Relations, Meeting Planning, Presentations, Research, Payroll, Trust Management, Investments, Foreign Currency, Account Reconciliation, Bank Reconciliation, Interest Calculation, Humanitarian, Computer Proficiency, Communication Skills, Analytical Skills, Teamwork, SAP, MIS, Financial Accounting, External Audit, Financial Reporting, Capital Budgeting, Corporate Finance, Cash Flow, Internal Controls, Cost Accounting, Variance Analysis, Fixed Assets, Financial Statements, Auditing
Education
Newport Institute of Communication & Economics (NICE) 2011 — 2012
MBA, Finance
Institute of Business & Technology 2011 — 2011
Master of Business Administration (MBA), Finance, General
University of Karachi 2006 — 2008
Bachelor of Commerce (B.Com.), Accounting
Jinnah Govt. College 2003 — 2006
Intermediate, Pre-Engineering
Progressive Academy 1999 — 2002
Matric, Computer Science, B
Alfred Haynes's Teleperformance Experience September 2013 - April 2014
Job Working to become a future Medical Student
Industry Medical Practice
Experience
Sears Holdings Corporation November 2014 - December 2014
Ivy Tech Community College Northwest April 2012 - May 2014
Teleperformance September 2013 - April 2014
Taco Bell March 2008 - January 2010
Gary SouthShore RailCats June 2007 - August 2007
Skills
Customer Service, Public Speaking, Critical Thinking, Leadership, PowerPoint, Microsoft Office, Microsoft Word, Event Planning, Social Networking, Training, Research, Social Media, Microsoft Excel, Leadership Development, Time Management, Fundraising
Education
Wiley College 2006 — 2021
Bachelor of Arts (BA), Religion/Church Leadership
Indiana University-Purdue University at Indianapolis 2015 — 2017
Bachelor of Science (B.S.), Psychology/ Pre-Med
Ultimate Medical Academy- Online 2014 — 2015
Diploma, Medical Office and Billing Specialist
Ivy Tech Community College-Northwest 2012 — 2014
Associate of Arts (AA), General Studies
Sears Holdings Corporation November 2014 - December 2014
Ivy Tech Community College Northwest April 2012 - May 2014
Teleperformance September 2013 - April 2014
Taco Bell March 2008 - January 2010
Gary SouthShore RailCats June 2007 - August 2007
Skills
Customer Service, Public Speaking, Critical Thinking, Leadership, PowerPoint, Microsoft Office, Microsoft Word, Event Planning, Social Networking, Training, Research, Social Media, Microsoft Excel, Leadership Development, Time Management, Fundraising
Education
Wiley College 2006 — 2021
Bachelor of Arts (BA), Religion/Church Leadership
Indiana University-Purdue University at Indianapolis 2015 — 2017
Bachelor of Science (B.S.), Psychology/ Pre-Med
Ultimate Medical Academy- Online 2014 — 2015
Diploma, Medical Office and Billing Specialist
Ivy Tech Community College-Northwest 2012 — 2014
Associate of Arts (AA), General Studies
Mayra Maldonado Mayra Maldonado's Teleperformance Experience March 2012 - June 2012
Job Sales/Production Assistant at InnerWorkings
Industry Insurance
Experience
InnerWorkings December 2014 - Present
Michelle Starks, State Farm Agency August 2014 - December 2014
Mabbly May 2014 - August 2014
Law Offices of Jack R. Epstein May 2013 - April 2014
Teleperformance March 2012 - June 2012
Skills
Customer Service, Teamwork, Time Management, Social Networking, Microsoft Office, Sales, CRM, Customer Satisfaction, Microsoft CRM, Video Editing, Data Entry, PowerPoint, Leadership, Social Media, Microsoft Word, Microsoft Excel, Customer Oriented, Event Planning, Cold Calling, Email Marketing, Project Management, Relationship Management, Public Speaking, Team Leadership
Education
IE Business School 2015 — 2015
IE Summer Program, International Relations and Affairs
Illinois Institute of Technology 2013 — 2015
Bachelor of Science in Business Administration (BSBA), Finance and Financial Management Services, 3.76 GPA
InnerWorkings December 2014 - Present
Michelle Starks, State Farm Agency August 2014 - December 2014
Mabbly May 2014 - August 2014
Law Offices of Jack R. Epstein May 2013 - April 2014
Teleperformance March 2012 - June 2012
Skills
Customer Service, Teamwork, Time Management, Social Networking, Microsoft Office, Sales, CRM, Customer Satisfaction, Microsoft CRM, Video Editing, Data Entry, PowerPoint, Leadership, Social Media, Microsoft Word, Microsoft Excel, Customer Oriented, Event Planning, Cold Calling, Email Marketing, Project Management, Relationship Management, Public Speaking, Team Leadership
Education
IE Business School 2015 — 2015
IE Summer Program, International Relations and Affairs
Illinois Institute of Technology 2013 — 2015
Bachelor of Science in Business Administration (BSBA), Finance and Financial Management Services, 3.76 GPA
Shalonda Brokenberry Shalonda Brokenberry's Teleperformance Experience September 2013 - December 2013
Job Health, Wellness and Fitness Professional
Industry Health, Wellness and Fitness
Experience
Promise Hospital January 2014 - Present
Southern Ingenuity December 2010 - May 2014
Teleperformance September 2013 - December 2013
Sams Town Casino June 2005 - September 2010
Town and Country September 2002 - February 2003
Horseshoe Casino 1994 - 1999
Skills
Healthcare, Customer Service, Microsoft Word, Microsoft Office, Microsoft Excel, Microsoft Power Point, ICD-9-CM, CPT, HCPCS, HIPAA
Education
Herzing University Online 2014 — 2015
Master of Business Administration (M.B.A.), Health/Health Care Administration/Management, 4.0
Herzing University Online 2011 — 2013
Bachelor of Science, Health Information Management, Graduated Cum Laude in the top 10% of the class.
Promise Hospital January 2014 - Present
Southern Ingenuity December 2010 - May 2014
Teleperformance September 2013 - December 2013
Sams Town Casino June 2005 - September 2010
Town and Country September 2002 - February 2003
Horseshoe Casino 1994 - 1999
Skills
Healthcare, Customer Service, Microsoft Word, Microsoft Office, Microsoft Excel, Microsoft Power Point, ICD-9-CM, CPT, HCPCS, HIPAA
Education
Herzing University Online 2014 — 2015
Master of Business Administration (M.B.A.), Health/Health Care Administration/Management, 4.0
Herzing University Online 2011 — 2013
Bachelor of Science, Health Information Management, Graduated Cum Laude in the top 10% of the class.
Heinz Seba Heinz Seba's Teleperformance Experience June 2014 - November 2014
Job Graduate, Brown Mackie College
Industry Computer Hardware
Experience
Teleperformance June 2014 - November 2014
Jackson Hewitt Tax Service 2013 - 2014
MPC Computers August 2000 - November 2008
Skills
Computer Assembly, Shipping/Receiving Clerk, Freight Packaging, Hardware Support, Computer Hardware, Technical Support, Network Administration, Printers, Help Desk Support, XP, Servers, Remote Desktop, Wireless Networking, Networking, Windows XP, Windows, Access, Microsoft Office 2007, Active Directory, Laptops
Education
ITT Technical Institute-Boise 1994 — 1995
Associate of Arts and Sciences (A.A.S.), Computer Aided Drafting & Design
Teleperformance June 2014 - November 2014
Jackson Hewitt Tax Service 2013 - 2014
MPC Computers August 2000 - November 2008
Skills
Computer Assembly, Shipping/Receiving Clerk, Freight Packaging, Hardware Support, Computer Hardware, Technical Support, Network Administration, Printers, Help Desk Support, XP, Servers, Remote Desktop, Wireless Networking, Networking, Windows XP, Windows, Access, Microsoft Office 2007, Active Directory, Laptops
Education
ITT Technical Institute-Boise 1994 — 1995
Associate of Arts and Sciences (A.A.S.), Computer Aided Drafting & Design
Amanda Amendola Amanda Amendola's Teleperformance Experience 2010 - 2011
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Teleperformance 2010 - 2011
Old Navy April 2009 - March 2010
Skills
Customer Service, Human Resources
Education
Palm Beach Community College 2007 — 2009
Associate of Arts (AA)
Keiser College 2004 — 2006
Teleperformance 2010 - 2011
Old Navy April 2009 - March 2010
Skills
Customer Service, Human Resources
Education
Palm Beach Community College 2007 — 2009
Associate of Arts (AA)
Keiser College 2004 — 2006
John Pina John Pina's Teleperformance Experience June 2007 - November 2011
Job IT Support Specialist at Strictly Technology LLC
Industry Information Technology and Services
Experience
Strictly Technology LLC April 2015 - Present
Robert Half Technology November 2014 - Present
Work Market January 2013 - April 2015
Broward County Supervisor of Elections August 2014 - November 2014
Technical Support Specialist February 2014 - March 2014
SupportSpace, Ltd. December 2011 - December 2013
Teleperformance June 2007 - November 2011
Skills
Windows 7, Technical Support, Troubleshooting, Windows XP, Software Installation, Operating Systems, Computer Hardware, Microsoft Office, Printers, Hardware, Windows, Security, Customer Service, Antivirus, CompTIA A+, DHCP, Networking, Active Directory, Call Centers, Help Desk Support, Windows Server, Laptops, VPN, Group Policy, Routers, Network Security, Wireless Networking, Computer Repair, XP, Microsoft Excel, A+ Certified, CompTIA A, CCS, JavaScript, Web Design, Web Development, Ghost Imaging, Norton Ghost, Visual Basic, C++, Microsoft SQL Server, VMware, Clonezilla, Hyper-V, Mac OS, Red Hat Linux
Education
ITT Technical Institute-Fort Lauderdale 2003 — 2009
Associate's degree, Computer Systems Networking and Telecommunications
Strictly Technology LLC April 2015 - Present
Robert Half Technology November 2014 - Present
Work Market January 2013 - April 2015
Broward County Supervisor of Elections August 2014 - November 2014
Technical Support Specialist February 2014 - March 2014
SupportSpace, Ltd. December 2011 - December 2013
Teleperformance June 2007 - November 2011
Skills
Windows 7, Technical Support, Troubleshooting, Windows XP, Software Installation, Operating Systems, Computer Hardware, Microsoft Office, Printers, Hardware, Windows, Security, Customer Service, Antivirus, CompTIA A+, DHCP, Networking, Active Directory, Call Centers, Help Desk Support, Windows Server, Laptops, VPN, Group Policy, Routers, Network Security, Wireless Networking, Computer Repair, XP, Microsoft Excel, A+ Certified, CompTIA A, CCS, JavaScript, Web Design, Web Development, Ghost Imaging, Norton Ghost, Visual Basic, C++, Microsoft SQL Server, VMware, Clonezilla, Hyper-V, Mac OS, Red Hat Linux
Education
ITT Technical Institute-Fort Lauderdale 2003 — 2009
Associate's degree, Computer Systems Networking and Telecommunications
David Katelansky David Katelansky's Teleperformance Experience March 2014 - November 2014
Job Webmaster/developer at Margate Software Foundation
Industry Computer Software
Experience
Margate Software Foundation August 2008 - Present
Holiday Cruise Line March 2015 - May 2015
United Parcel Service October 2014 - January 2015
Teleperformance March 2014 - November 2014
Teleperformance ASD May 2012 - February 2014
Microsoft Online Services Technical Support September 2010 - May 2012
C&C Global Enterprises June 2008 - September 2010
Broward County Public Schools May 2005 - September 2008
Precision Response Corporation November 2007 - March 2008
American Home Lenders June 2007 - November 2007
Skills
Technical Support, Microsoft Technologies, Network Administration, Troubleshooting, Servers, Blackberry, Program Management, C#, Technical Recruiting, Windows 7, Computer Hardware, VMware, Active Directory, VPN, Hardware, ASP.NET, Training, Windows Server, Hyper-V, Microsoft SQL Server, Network Security, Business Intelligence, System Administration, SDLC, XP, Office 365, Operating Systems, Software Development, Windows XP, Microsoft Exchange, JavaScript, Cloud Computing, DHCP, Powershell, SharePoint, Windows, Java, Vendor Management, Management, Enterprise Software, Networking, Software Project..., Microsoft Office, Customer Service, Agile Methodologies, Business Analysis, SQL, TCP/IP, Databases, DNS
Education
Houston Community College 1987 — 1991
Associate's Degree, Computer Science, 3.51
Margate Software Foundation August 2008 - Present
Holiday Cruise Line March 2015 - May 2015
United Parcel Service October 2014 - January 2015
Teleperformance March 2014 - November 2014
Teleperformance ASD May 2012 - February 2014
Microsoft Online Services Technical Support September 2010 - May 2012
C&C Global Enterprises June 2008 - September 2010
Broward County Public Schools May 2005 - September 2008
Precision Response Corporation November 2007 - March 2008
American Home Lenders June 2007 - November 2007
Skills
Technical Support, Microsoft Technologies, Network Administration, Troubleshooting, Servers, Blackberry, Program Management, C#, Technical Recruiting, Windows 7, Computer Hardware, VMware, Active Directory, VPN, Hardware, ASP.NET, Training, Windows Server, Hyper-V, Microsoft SQL Server, Network Security, Business Intelligence, System Administration, SDLC, XP, Office 365, Operating Systems, Software Development, Windows XP, Microsoft Exchange, JavaScript, Cloud Computing, DHCP, Powershell, SharePoint, Windows, Java, Vendor Management, Management, Enterprise Software, Networking, Software Project..., Microsoft Office, Customer Service, Agile Methodologies, Business Analysis, SQL, TCP/IP, Databases, DNS
Education
Houston Community College 1987 — 1991
Associate's Degree, Computer Science, 3.51
Sarah Miller Wright's Teleperformance Experience December 2005 - May 2007
Job VP, Customer Care Operations at Shaw Communications
Industry Telecommunications
Experience
Shaw Communications June 2013 - Present
SMW Consulting November 2011 - June 2013
Bell Mobility August 2010 - November 2011
Virgin Mobile December 2008 - November 2011
D+H (previously known as Resolve Corporation) May 2007 - December 2008
Teleperformance December 2005 - May 2007
Multi Channel Communications Inc December 2002 - May 2007
Skills
Operations Management, Service Delivery, Customer Experience, Client Retention, Vendor Management, Client Services, Strategic Partnerships, Social Media, Start-up Operations, Contact Centre, Quality Management, Executive Management, Strategic Leadership, Team Building, Program Management, Sales Operations, Customer Retention, Emerging Technologies, Strategic Planning, E-commerce, Outsourcing Management, Offshore Management, Contact Centers, Start-ups, Telecommunications, Cross-functional Team..., Coaching, Team Leadership
Education
York University 1997 — 2001
Bachelor of Arts (B.A.), Social Sciences and Psychology
Queen's University 2005 — 2005
Certificate, School of Business - Sales Management
Richard Ivey School of Business 2011 — 2011
Strategic Foundations
Shaw Communications June 2013 - Present
SMW Consulting November 2011 - June 2013
Bell Mobility August 2010 - November 2011
Virgin Mobile December 2008 - November 2011
D+H (previously known as Resolve Corporation) May 2007 - December 2008
Teleperformance December 2005 - May 2007
Multi Channel Communications Inc December 2002 - May 2007
Skills
Operations Management, Service Delivery, Customer Experience, Client Retention, Vendor Management, Client Services, Strategic Partnerships, Social Media, Start-up Operations, Contact Centre, Quality Management, Executive Management, Strategic Leadership, Team Building, Program Management, Sales Operations, Customer Retention, Emerging Technologies, Strategic Planning, E-commerce, Outsourcing Management, Offshore Management, Contact Centers, Start-ups, Telecommunications, Cross-functional Team..., Coaching, Team Leadership
Education
York University 1997 — 2001
Bachelor of Arts (B.A.), Social Sciences and Psychology
Queen's University 2005 — 2005
Certificate, School of Business - Sales Management
Richard Ivey School of Business 2011 — 2011
Strategic Foundations
Melissa Carver Melissa Carver's Teleperformance Experience December 2006 - December 2007
Job Director of Customer Care and Retention
Industry Telecommunications
Experience
Mobi PCS September 2013 - Present
Bodybuilding.com July 2012 - May 2013
Systems & Methods inc May 2012 - July 2012
T-Mobile December 2009 - March 2012
Health exams inc March 2009 - December 2009
Various, Inc. March 2008 - February 2009
Teleperformance December 2006 - December 2007
Alaska Airlines March 2006 - November 2006
DIRECTV February 2004 - March 2006
Micron Technology 1994 - 2002
Skills
13 yrs Supervisor..., Human Resources, Recruiting, Training & Development, Customer Retention, Customer Loyalty, Medical Records, Wireless Services, Avaya, Quality Assurance, Customer Retention..., Brand Loyalty, Management, Employee Training, Wireless, Training, Call Centers, Performance Management, Customer Experience, Customer Satisfaction, Leadership, Process Improvement, Team Management, Strategy, Operations Management, Outsourcing, Coaching, Change Management, Project Management, Time Management, Analysis, Customer Service, Business Process, Telecommunications, Team Leadership, Call Center Development, Vendor Management, Marketing, Cross-functional Team..., Contract Negotiation, Workforce Management, CRM, Team Building, Sales, Account Management, Program Management, Mobile Devices, Sales Operations, Sales Management, Product Management
Education
Kaplan University 2008 — 2011
associates of art, Business
Capital high school 1990 — 1994
General studies, High school Diploma
Mobi PCS September 2013 - Present
Bodybuilding.com July 2012 - May 2013
Systems & Methods inc May 2012 - July 2012
T-Mobile December 2009 - March 2012
Health exams inc March 2009 - December 2009
Various, Inc. March 2008 - February 2009
Teleperformance December 2006 - December 2007
Alaska Airlines March 2006 - November 2006
DIRECTV February 2004 - March 2006
Micron Technology 1994 - 2002
Skills
13 yrs Supervisor..., Human Resources, Recruiting, Training & Development, Customer Retention, Customer Loyalty, Medical Records, Wireless Services, Avaya, Quality Assurance, Customer Retention..., Brand Loyalty, Management, Employee Training, Wireless, Training, Call Centers, Performance Management, Customer Experience, Customer Satisfaction, Leadership, Process Improvement, Team Management, Strategy, Operations Management, Outsourcing, Coaching, Change Management, Project Management, Time Management, Analysis, Customer Service, Business Process, Telecommunications, Team Leadership, Call Center Development, Vendor Management, Marketing, Cross-functional Team..., Contract Negotiation, Workforce Management, CRM, Team Building, Sales, Account Management, Program Management, Mobile Devices, Sales Operations, Sales Management, Product Management
Education
Kaplan University 2008 — 2011
associates of art, Business
Capital high school 1990 — 1994
General studies, High school Diploma
Tawni Perez Tawni Perez's Teleperformance Experience August 2004 - November 2004
Job Student
Industry Writing and Editing
Experience
n/a - currently unemployed January 2013 - Present
Stater Bros. Markets November 2006 - July 2007
Convergys February 2005 - November 2005
Teleperformance August 2004 - November 2004
Skills
Illustration, Fine Art, Creative Writing, Blogging, Final Cut Pro, Dreamweaver, Drawing, Data Entry, Social Media, Graphic Design, Photoshop, Editing, OS X, Digital Photography, Technical Support
Education
University of Phoenix 2014 — 2016
Bachelor's degree, English Language and Literature/Letters
Idaho State University 2012 — 2012
GED, START at ISU
Rim of the World High School 2002 — 2004
n/a - currently unemployed January 2013 - Present
Stater Bros. Markets November 2006 - July 2007
Convergys February 2005 - November 2005
Teleperformance August 2004 - November 2004
Skills
Illustration, Fine Art, Creative Writing, Blogging, Final Cut Pro, Dreamweaver, Drawing, Data Entry, Social Media, Graphic Design, Photoshop, Editing, OS X, Digital Photography, Technical Support
Education
University of Phoenix 2014 — 2016
Bachelor's degree, English Language and Literature/Letters
Idaho State University 2012 — 2012
GED, START at ISU
Rim of the World High School 2002 — 2004
Eric Amos Eric Amos's Teleperformance Experience February 2013 - January 2014
Job Security and Investigations Professional
Industry Security and Investigations
Experience
Allied Barton February 2014 - Present
Teleperformance February 2013 - January 2014
iQor October 2012 - December 2012
Contact Centers of America May 2012 - October 2012
7-Eleven Stores April 2011 - November 2011
Skills
Modelling, Customer Service, Office Administration, Management, Warehousing, Sales, Technical Support, Business Sale, Admissions, Retail Sales, Retail, Telephone Skills, Telemarketing, Microsoft Office, POS, Microsoft Office 2007
Education
Johnson and Wales University 2007 — 2010
Associate of Science (A.S.), Business Administration and Management, General
Sumter High School 2003 — 2007
Diploma, All Courses
Allied Barton February 2014 - Present
Teleperformance February 2013 - January 2014
iQor October 2012 - December 2012
Contact Centers of America May 2012 - October 2012
7-Eleven Stores April 2011 - November 2011
Skills
Modelling, Customer Service, Office Administration, Management, Warehousing, Sales, Technical Support, Business Sale, Admissions, Retail Sales, Retail, Telephone Skills, Telemarketing, Microsoft Office, POS, Microsoft Office 2007
Education
Johnson and Wales University 2007 — 2010
Associate of Science (A.S.), Business Administration and Management, General
Sumter High School 2003 — 2007
Diploma, All Courses
william crook william crook's Teleperformance Experience June 2014 - Present
Job Tech support rep
Industry Computer Networking
Experience
Teleperformance June 2014 - Present
Xerox September 2013 - January 2014
HJ Heinz May 2006 - September 2013
Skills
CAD, Computer Hardware, Troubleshooting, Microsoft Office, Windows, Windows 7, Microsoft Excel, Outlook, Continuous Improvement, Customer Service, Manufacturing, Access, Networking, Process Improvement, Project Management, Six Sigma, Computer Repair, Microsoft Word, C++, SQL, HTML, testout network pro...
Education
Stevens Henager College 2014 — 2015
Master's of Information Systems, Information Technology
Stevens-Henager College-Murray 2011 — 2014
Bachelor's Degree, Computer Science with emphasis in networking, 3.61
Idaho State University 2001 — 2004
Graduate Star Valley High 1995 — 1999
diploma, n/a
Teleperformance June 2014 - Present
Xerox September 2013 - January 2014
HJ Heinz May 2006 - September 2013
Skills
CAD, Computer Hardware, Troubleshooting, Microsoft Office, Windows, Windows 7, Microsoft Excel, Outlook, Continuous Improvement, Customer Service, Manufacturing, Access, Networking, Process Improvement, Project Management, Six Sigma, Computer Repair, Microsoft Word, C++, SQL, HTML, testout network pro...
Education
Stevens Henager College 2014 — 2015
Master's of Information Systems, Information Technology
Stevens-Henager College-Murray 2011 — 2014
Bachelor's Degree, Computer Science with emphasis in networking, 3.61
Idaho State University 2001 — 2004
Graduate Star Valley High 1995 — 1999
diploma, n/a
Corey Chester Corey Chester's Teleperformance Experience October 2007 - November 2008
Job Technical Account Manager at Genesys | Echopass
Industry Information Technology and Services
Experience
Genesys Echopass November 2013 - Present
Echopass December 2008 - November 2013
Genesys Echopass 2008 - 2013
Teleperformance October 2007 - November 2008
Skills
Windows Server, Network Security, Training, Active Directory, VMware, Troubleshooting, Technical Support, Genesys: Building Basic..., Genesys: Configuring,..., Help Desk Support, Security, Servers
Education
King's College 1994 — 1995
History
Penn State University 1989 — 1990
Computer Science
Genesys Echopass November 2013 - Present
Echopass December 2008 - November 2013
Genesys Echopass 2008 - 2013
Teleperformance October 2007 - November 2008
Skills
Windows Server, Network Security, Training, Active Directory, VMware, Troubleshooting, Technical Support, Genesys: Building Basic..., Genesys: Configuring,..., Help Desk Support, Security, Servers
Education
King's College 1994 — 1995
History
Penn State University 1989 — 1990
Computer Science
Waqar Afzal's Teleperformance Experience 2005 - 2013
Job Call Centre Manager at Teleperformance
Industry Consumer Services
Experience
Teleperformance Canada October 2013 - Present
Teleperformance 2005 - 2013
Teleperformance Canada July 2004 - March 2005
Teleperformance Canada March 2002 - June 2004
Skills
BPO, Call Center, Call Centers, Coaching, Contact Centers, Customer Experience, Customer Satisfaction, Customer Service, Collaborative Problem..., Human Resource..., ITIL, Interviews, Leadership, Management, Performance Management, Policy, Public Relations, Quality Assurance, Recruiting, Sales, Service Delivery, Team Leadership, Team Management, Training, Workforce Management
Education
University of Karachi 1990 — 1992
Bcom
University of Karachi
Teleperformance Canada October 2013 - Present
Teleperformance 2005 - 2013
Teleperformance Canada July 2004 - March 2005
Teleperformance Canada March 2002 - June 2004
Skills
BPO, Call Center, Call Centers, Coaching, Contact Centers, Customer Experience, Customer Satisfaction, Customer Service, Collaborative Problem..., Human Resource..., ITIL, Interviews, Leadership, Management, Performance Management, Policy, Public Relations, Quality Assurance, Recruiting, Sales, Service Delivery, Team Leadership, Team Management, Training, Workforce Management
Education
University of Karachi 1990 — 1992
Bcom
University of Karachi
Sara Mehfooz's Teleperformance Experience May 2010 - December 2010
Job Cost Accountant
Industry Machinery
Experience
Toyoda Machinery USA June 2014 - Present
Route 66 Construction Company October 2012 - June 2014
TCF Bank January 2011 - November 2012
Teleperformance May 2010 - December 2010
Skills
Accounting, Cost Variance Analysis, Financial Statements, Account Reconciliation, Journal Entries, Auditing, Fixed Asset Management, Accounts Payable, Depreciation, Payroll, Invoicing, Cash Flow, Pivot Tables, Time Management, Financial Analysis, Accruals, Analysis, A/R analysis, Lotus Notes, Budgets, Microsoft Excel, Accounts Receivable, PowerPoint, Microsoft Office, Microsoft Word, Data Entry, QuickBooks, Outlook, Change Orders, Access, 10 Key, Masterbuilder, Lien Waivers, Master Builder, Purchase Orders, Finance, Management, Sage Contractor 100, Customer Satisfaction, Trial Balance, Customer Service, Cost Accounting, Financial Reporting, Training, Process Improvement, Leadership
Education
University of Illinois Springfield 2014 — 2016
Bachelor's Degree, Accounting and Business/Management
Joliet Junior College 2011 — 2013
Associate's degree, Accounting and Business/Management, 4.0
Toyoda Machinery USA June 2014 - Present
Route 66 Construction Company October 2012 - June 2014
TCF Bank January 2011 - November 2012
Teleperformance May 2010 - December 2010
Skills
Accounting, Cost Variance Analysis, Financial Statements, Account Reconciliation, Journal Entries, Auditing, Fixed Asset Management, Accounts Payable, Depreciation, Payroll, Invoicing, Cash Flow, Pivot Tables, Time Management, Financial Analysis, Accruals, Analysis, A/R analysis, Lotus Notes, Budgets, Microsoft Excel, Accounts Receivable, PowerPoint, Microsoft Office, Microsoft Word, Data Entry, QuickBooks, Outlook, Change Orders, Access, 10 Key, Masterbuilder, Lien Waivers, Master Builder, Purchase Orders, Finance, Management, Sage Contractor 100, Customer Satisfaction, Trial Balance, Customer Service, Cost Accounting, Financial Reporting, Training, Process Improvement, Leadership
Education
University of Illinois Springfield 2014 — 2016
Bachelor's Degree, Accounting and Business/Management
Joliet Junior College 2011 — 2013
Associate's degree, Accounting and Business/Management, 4.0
Domonique Williams, MHRM's Teleperformance Experience January 2006 - December 2008
Job Talent Management at Discover Financial Services
Industry Financial Services
Experience
Discover Financial Services March 2015 - Present
Discover Financial Services February 2014 - March 2015
Discover Financial Services December 2008 - February 2014
Teleperformance January 2006 - December 2008
Skills
Hiring, Sourcing, Interviewing, Technical Recruiting, Banking, Discover, Job Fairs, Employee Relations, Customer Service, Resume Writing, Microsoft Office, Referrals, Screening, Talent Acquisition, Onboarding, Cold Calling, PeopleSoft, Applicant Tracking..., Full-cycle Recruiting, Excel, Salary Negotiation, Recruitment/Retention, Social Recruiting, Recruiting, Building Business..., Social Media, Social Networking, Lotus Notes, Microsoft Excel, Personnel Management, College Recruiting, Interviews, Taleo, SDLC, New Hire Orientations, Internet Recruiting, Benefits Negotiation, Employee Benefits, Human Resources, Temporary Placement, Workforce Planning, Talent Management, Succession Planning, HRIS, Benefits Administration, Screening Resumes, Staffing Services, Coaching, Job Descriptions, Performance Management
Education
Keller Graduate School of Management of DeVry University 2009 — 2012
Master of Human Resource Management, Human Resource Management
Otterbein University 2005 — 2009
Bachelor of Arts, Psychology
Discover Financial Services March 2015 - Present
Discover Financial Services February 2014 - March 2015
Discover Financial Services December 2008 - February 2014
Teleperformance January 2006 - December 2008
Skills
Hiring, Sourcing, Interviewing, Technical Recruiting, Banking, Discover, Job Fairs, Employee Relations, Customer Service, Resume Writing, Microsoft Office, Referrals, Screening, Talent Acquisition, Onboarding, Cold Calling, PeopleSoft, Applicant Tracking..., Full-cycle Recruiting, Excel, Salary Negotiation, Recruitment/Retention, Social Recruiting, Recruiting, Building Business..., Social Media, Social Networking, Lotus Notes, Microsoft Excel, Personnel Management, College Recruiting, Interviews, Taleo, SDLC, New Hire Orientations, Internet Recruiting, Benefits Negotiation, Employee Benefits, Human Resources, Temporary Placement, Workforce Planning, Talent Management, Succession Planning, HRIS, Benefits Administration, Screening Resumes, Staffing Services, Coaching, Job Descriptions, Performance Management
Education
Keller Graduate School of Management of DeVry University 2009 — 2012
Master of Human Resource Management, Human Resource Management
Otterbein University 2005 — 2009
Bachelor of Arts, Psychology
Brad Lindemann, MBA Brad Lindemann, MBA's Teleperformance Experience 2012 - Present
Job Global Strategic Sourcing & BPO, Consumer Experience, Contact Center Operations, DirecttoConsumer Pioneer
Industry Outsourcing/Offshoring
Experience
Teleperformance 2012 - Present
Golf Pipeline 2012 - Present
CIGNA 2011 - 2012
Florida Blue 2010 - 2011
Brad Lindemann; Independent Consultant 2007 - 2011
American Enterprise 2009 - 2010
Convergys 2006 - 2007
Assurant Health 2001 - 2006
Protocol Global Solutions 1999 - 2001
Convergys 1997 - 1999
Skills
P&L Management, Call center, Performance Improvement, Marketing strategy, Marketing ROI, People Management &..., Building winning teams, BPO, Sales Operations, Service Operations, Change Management, Business Strategy, Business Development, Distribution Management, Leadership, Consumer Insights, sales channel leadership, Business Transformation, Process Improvement, Performance Metrics, ROMI, Call Center, Marketing Strategy, Team Building, Call Centers, Strategy, Outsourcing, Sales, Customer Experience, Strategic Planning, Management, Sales Management, CRM, New Business Development, B2B, Performance Management, Selling, Integrated Marketing, Direct Sales, Analysis, Human Resources, Marketing, Distributed Team..., Sourcing, Program Management, Mergers & Acquisitions, Customer Insight, Business Process, Organizational..., Consulting
Education
John Cook School of Business at Saint Louis University 1993 — 1995
MBA, Marketing
Saint Louis University 1988 — 1991
BS, Finance
Teleperformance 2012 - Present
Golf Pipeline 2012 - Present
CIGNA 2011 - 2012
Florida Blue 2010 - 2011
Brad Lindemann; Independent Consultant 2007 - 2011
American Enterprise 2009 - 2010
Convergys 2006 - 2007
Assurant Health 2001 - 2006
Protocol Global Solutions 1999 - 2001
Convergys 1997 - 1999
Skills
P&L Management, Call center, Performance Improvement, Marketing strategy, Marketing ROI, People Management &..., Building winning teams, BPO, Sales Operations, Service Operations, Change Management, Business Strategy, Business Development, Distribution Management, Leadership, Consumer Insights, sales channel leadership, Business Transformation, Process Improvement, Performance Metrics, ROMI, Call Center, Marketing Strategy, Team Building, Call Centers, Strategy, Outsourcing, Sales, Customer Experience, Strategic Planning, Management, Sales Management, CRM, New Business Development, B2B, Performance Management, Selling, Integrated Marketing, Direct Sales, Analysis, Human Resources, Marketing, Distributed Team..., Sourcing, Program Management, Mergers & Acquisitions, Customer Insight, Business Process, Organizational..., Consulting
Education
John Cook School of Business at Saint Louis University 1993 — 1995
MBA, Marketing
Saint Louis University 1988 — 1991
BS, Finance
Sanad Belkhouja Sanad Belkhouja's Teleperformance Experience June 2008 - September 2009
Job Analyste Financier chez STAS Aviation
Industry Mechanical or Industrial Engineering
Experience
STAS Aviation July 2013 - Present
Tetra Tech June 2012 - November 2013
TETRA TECH , previously BPR-Bechtel June 2011 - June 2012
Bell Canada April 2009 - January 2011
Teleperformance June 2008 - September 2009
Doha Securities market July 2007 - September 2007
Skills
Primavera CM, SAP, SQL Server, Visio, Reqlogic, Great Plains, Intalio, Microsoft Office, buzzsaw, PMBOK, Gestion de projets, Gestion d'équipe
Education
Université du Québec à Montréal / UQAM 2012 — 2014
Short graduate program, Project Management
HEC Montréal
Certificate, E-Business Management (MySAP ERP – Fundamentals & Integration of Business Process)
Université du Québec à Montréal 2006 — 2009
•Business Administration Baccalaureate, Finance
Université de Caen Basse Normandie 2001 — 2005
Licence, Économie et gestion
STAS Aviation July 2013 - Present
Tetra Tech June 2012 - November 2013
TETRA TECH , previously BPR-Bechtel June 2011 - June 2012
Bell Canada April 2009 - January 2011
Teleperformance June 2008 - September 2009
Doha Securities market July 2007 - September 2007
Skills
Primavera CM, SAP, SQL Server, Visio, Reqlogic, Great Plains, Intalio, Microsoft Office, buzzsaw, PMBOK, Gestion de projets, Gestion d'équipe
Education
Université du Québec à Montréal / UQAM 2012 — 2014
Short graduate program, Project Management
HEC Montréal
Certificate, E-Business Management (MySAP ERP – Fundamentals & Integration of Business Process)
Université du Québec à Montréal 2006 — 2009
•Business Administration Baccalaureate, Finance
Université de Caen Basse Normandie 2001 — 2005
Licence, Économie et gestion
HEDI MAHERSI HEDI MAHERSI's Teleperformance Experience May 2007 - November 2008
Job Financial Analyst Caisse Centrale Desjardins
Industry Banking
Experience
Caisse Centrale Desjardins January 2013 - Present
Desjardins Business Centre November 2008 - January 2013
Teleperformance May 2007 - November 2008
Bonna Tunisie January 2002 - December 2006
Education
Ecole Supérieure de Commerce de Tunis 1996 — 2001
Bachelor of Business Administration (B.B.A.), International Business
HEC Montréal
Bachelor's Degree, Business Management
Caisse Centrale Desjardins January 2013 - Present
Desjardins Business Centre November 2008 - January 2013
Teleperformance May 2007 - November 2008
Bonna Tunisie January 2002 - December 2006
Education
Ecole Supérieure de Commerce de Tunis 1996 — 2001
Bachelor of Business Administration (B.B.A.), International Business
HEC Montréal
Bachelor's Degree, Business Management
Tyson Young's Teleperformance Experience February 2009 - August 2009
Job Help Desk Technical Support at Syringa Wireless, LLC
Industry Telecommunications
Experience
Syringa Wireless, LLC November 2012 - Present
Syringa Wireless, LLC May 2012 - November 2012
Syringa Wireless, LLC August 2011 - May 2012
Syringa Wireless, LLC September 2009 - August 2011
Teleperformance February 2009 - August 2009
Skills
Spanish, Spanish translation, written Spanish, Computer Hardware, Computer Repair, Computer Maintenance, Cellular, Inventory Management, Customer Service, Cellular Communications, Technical Support, Customer Retention, VoIP, Wireless, Sales, Customer Satisfaction, Call Centers, Cabling, Strategic Planning, Telecommunications, Management, Troubleshooting, Microsoft Office, Team Leadership, Sales Operations, Direct Sales
Education
Free Code Camp 2015 — 2018
Certificate In Full Stack Web Development, Computer Software Engineering
Idaho State University 2009 — 2011
Syringa Wireless, LLC November 2012 - Present
Syringa Wireless, LLC May 2012 - November 2012
Syringa Wireless, LLC August 2011 - May 2012
Syringa Wireless, LLC September 2009 - August 2011
Teleperformance February 2009 - August 2009
Skills
Spanish, Spanish translation, written Spanish, Computer Hardware, Computer Repair, Computer Maintenance, Cellular, Inventory Management, Customer Service, Cellular Communications, Technical Support, Customer Retention, VoIP, Wireless, Sales, Customer Satisfaction, Call Centers, Cabling, Strategic Planning, Telecommunications, Management, Troubleshooting, Microsoft Office, Team Leadership, Sales Operations, Direct Sales
Education
Free Code Camp 2015 — 2018
Certificate In Full Stack Web Development, Computer Software Engineering
Idaho State University 2009 — 2011
Benjamin Haynes Vega, MDY Benjamin Haynes Vega, MDY's Teleperformance Experience June 2013 - April 2014
Job Consular Agent at Consulate General of Costa Rica
Industry International Affairs
Experience
Consulate General of Costa Rica February 2015 - Present
Teleperformance June 2013 - April 2014
Teleperformance August 2012 - May 2013
The Prodein Foundation February 2012 - June 2012
City of Houston March 2008 - October 2011
City of Houston May 2006 - March 2008
Skills
International Relations, Fundraising, Spanish, Government, Research, Human Rights, Training, Organizational..., Management, Community Outreach, Public Health, Report Writing, Interviews, Interpretation, Customer Relations, Public Diplomacy
Education
Norwich University 2010 — 2012
Master of Arts, Diplomacy, International Relations
Holy Apostles College and Seminary 2002 — 2005
Bachelor of Arts, Social Science
Consulate General of Costa Rica February 2015 - Present
Teleperformance June 2013 - April 2014
Teleperformance August 2012 - May 2013
The Prodein Foundation February 2012 - June 2012
City of Houston March 2008 - October 2011
City of Houston May 2006 - March 2008
Skills
International Relations, Fundraising, Spanish, Government, Research, Human Rights, Training, Organizational..., Management, Community Outreach, Public Health, Report Writing, Interviews, Interpretation, Customer Relations, Public Diplomacy
Education
Norwich University 2010 — 2012
Master of Arts, Diplomacy, International Relations
Holy Apostles College and Seminary 2002 — 2005
Bachelor of Arts, Social Science
Andrew Neri Andrew Neri's Teleperformance Experience June 2008 - November 2009
Job Electrical Engineering Technician at Honda Engineering North America, Inc.
Industry Electrical/Electronic Manufacturing
Experience
Honda Engineering North America, Inc. May 2013 - Present
Hokuto USA Inc October 2011 - May 2013
Shaffer Services Inc October 2010 - October 2011
Intechra May 2010 - October 2010
Teleperformance June 2008 - November 2009
Skills
Soldering, Desoldering, Circuit Design, PCB design, Analog, AutoCAD, Robotic Welding, PLC Programming, Electronics
Education
ITT Technical Institute-Hilliard 2009 — 2011
Associates of Science, Computer and Electronic Engineering
Honda Engineering North America, Inc. May 2013 - Present
Hokuto USA Inc October 2011 - May 2013
Shaffer Services Inc October 2010 - October 2011
Intechra May 2010 - October 2010
Teleperformance June 2008 - November 2009
Skills
Soldering, Desoldering, Circuit Design, PCB design, Analog, AutoCAD, Robotic Welding, PLC Programming, Electronics
Education
ITT Technical Institute-Hilliard 2009 — 2011
Associates of Science, Computer and Electronic Engineering
Josh Wooten, EMBA Josh Wooten, EMBA's Teleperformance Experience October 2012 - March 2014
Job at
Industry Marketing and Advertising
Experience
Western Governors University April 2015 - Present
SSA Marine May 2014 - February 2015
C. R. England April 2014 - October 2014
Teleperformance October 2012 - March 2014
U. S. Navy September 2006 - May 2009
Two Men and a Truck February 2006 - September 2006
Convergys August 2005 - February 2006
Skills
Marketing, Negotiation, Branding & Identity, Microsoft Office, Customer Service, Public Speaking, Leadership, Team Building, Strategic Planning, Project Management, Process Improvement, Social Media, Leadership Development, Research, Coaching, Microsoft Word, Budgets, PowerPoint, Microsoft Excel, Teaching, Management, Organizational..., Training, Program Management, Team Leadership, Staff Development, Military
Education
Jack Welch Management Institute 2012 — 2013
Master of Business Administration (MBA), Organizational Leadership, 4.0
Strayer University 2009 — 2012
Bachelor, Business Administration; in
Jack Welch Management Institute
Master of Business Administration, MBA
Western Governors University April 2015 - Present
SSA Marine May 2014 - February 2015
C. R. England April 2014 - October 2014
Teleperformance October 2012 - March 2014
U. S. Navy September 2006 - May 2009
Two Men and a Truck February 2006 - September 2006
Convergys August 2005 - February 2006
Skills
Marketing, Negotiation, Branding & Identity, Microsoft Office, Customer Service, Public Speaking, Leadership, Team Building, Strategic Planning, Project Management, Process Improvement, Social Media, Leadership Development, Research, Coaching, Microsoft Word, Budgets, PowerPoint, Microsoft Excel, Teaching, Management, Organizational..., Training, Program Management, Team Leadership, Staff Development, Military
Education
Jack Welch Management Institute 2012 — 2013
Master of Business Administration (MBA), Organizational Leadership, 4.0
Strayer University 2009 — 2012
Bachelor, Business Administration; in
Jack Welch Management Institute
Master of Business Administration, MBA
Lakisha L. Spells Lakisha L. Spells's Teleperformance Experience March 2013 - August 2014
Job Field/ Support Engineer
Industry Telecommunications
Experience
Teleperformance March 2013 - August 2014
AT&T January 2009 - January 2013
Hostway Corporation October 2007 - November 2008
The Answer Group (TAG) August 2002 - October 2007
Skills
Computer Hardware, Customer Service, Microsoft Office, Telecommunications, Troubleshooting, Windows, TCP/IP, Networking, Technical Support, Software Installation, Network Administration
Education
Keiser University-Ft Lauderdale 2002 — 2005
Associate of Science (A.S.), Computer Engineering Technology/Technician
Teleperformance March 2013 - August 2014
AT&T January 2009 - January 2013
Hostway Corporation October 2007 - November 2008
The Answer Group (TAG) August 2002 - October 2007
Skills
Computer Hardware, Customer Service, Microsoft Office, Telecommunications, Troubleshooting, Windows, TCP/IP, Networking, Technical Support, Software Installation, Network Administration
Education
Keiser University-Ft Lauderdale 2002 — 2005
Associate of Science (A.S.), Computer Engineering Technology/Technician
Devin McGinnis Devin McGinnis's Teleperformance Experience November 2006 - December 2008
Job Staffing Coordinator for Acloche staffing
Industry Staffing and Recruiting
Experience
Acloche April 2015 - Present
JPMorgan Chase May 2014 - March 2015
Auto Zone llc April 2010 - May 2014
Acloche November 2009 - April 2010
A-Teck LLC September 2009 - January 2010
Ohio state Highway Patrol May 2009 - August 2009
Advance Auto Parts January 2009 - May 2009
The Ohio State University December 2008 - January 2009
Teleperformance November 2006 - December 2008
Skills
Inventory Management, Customer Service, Inventory Control, Logistics, Warehousing, Microsoft Office, Transportation, Retail, Microsoft Excel, Forklift Operator, Microsoft Word, Customer Satisfaction, Operations Management, PowerPoint, Technical Support, Teamwork, Team Building, Call Centers, Training, Troubleshooting, Process Improvement, Customer Retention, Sales, Team Leadership, Time Management, Purchasing, Merchandising, Computer Hardware, Social Networking, Cashiering, Continuous Improvement, Cold Calling
Education
ITT Technical Institute-Hilliard 2009 — 2012
Associate of Science (AS), Software Development
Acloche April 2015 - Present
JPMorgan Chase May 2014 - March 2015
Auto Zone llc April 2010 - May 2014
Acloche November 2009 - April 2010
A-Teck LLC September 2009 - January 2010
Ohio state Highway Patrol May 2009 - August 2009
Advance Auto Parts January 2009 - May 2009
The Ohio State University December 2008 - January 2009
Teleperformance November 2006 - December 2008
Skills
Inventory Management, Customer Service, Inventory Control, Logistics, Warehousing, Microsoft Office, Transportation, Retail, Microsoft Excel, Forklift Operator, Microsoft Word, Customer Satisfaction, Operations Management, PowerPoint, Technical Support, Teamwork, Team Building, Call Centers, Training, Troubleshooting, Process Improvement, Customer Retention, Sales, Team Leadership, Time Management, Purchasing, Merchandising, Computer Hardware, Social Networking, Cashiering, Continuous Improvement, Cold Calling
Education
ITT Technical Institute-Hilliard 2009 — 2012
Associate of Science (AS), Software Development
Gabriel K. Rhoads's Teleperformance Experience March 2009 - September 2009
Job Managing Director at GKR Design and Consulting
Industry Sporting Goods
Experience
GKR Design and Consulting September 2015 - Present
Klymit October 2009 - September 2015
Teleperformance March 2009 - September 2009
Silver Legacy Resort Casino March 2006 - April 2007
City of Pocatello August 2005 - February 2006
Zachary Douglass September 2003 - August 2005
Skills
Sales Management, Product Development, Entrepreneurship, New Business Development, Business Strategy, Marketing Strategy, Product Management, Account Management, Product Marketing, Research, Key Account Management, Start-ups, Team Building, Direct Sales, Entrepreneur, Marketing Management, Merchandising, Sales, Brand Development, Marketing, Leadership, Program Management, Strategy, Business Development, Business Planning, Cross-functional Team..., Strategic Partnerships, Strategic Planning, Analysis, Retail, Customer Service, Social Media Marketing, Trade Shows, Management
Education
Idaho State University 2005 — 2008
B. S., Political Science, Philosophy
GKR Design and Consulting September 2015 - Present
Klymit October 2009 - September 2015
Teleperformance March 2009 - September 2009
Silver Legacy Resort Casino March 2006 - April 2007
City of Pocatello August 2005 - February 2006
Zachary Douglass September 2003 - August 2005
Skills
Sales Management, Product Development, Entrepreneurship, New Business Development, Business Strategy, Marketing Strategy, Product Management, Account Management, Product Marketing, Research, Key Account Management, Start-ups, Team Building, Direct Sales, Entrepreneur, Marketing Management, Merchandising, Sales, Brand Development, Marketing, Leadership, Program Management, Strategy, Business Development, Business Planning, Cross-functional Team..., Strategic Partnerships, Strategic Planning, Analysis, Retail, Customer Service, Social Media Marketing, Trade Shows, Management
Education
Idaho State University 2005 — 2008
B. S., Political Science, Philosophy
Jay Conklin Jay Conklin's Teleperformance Experience December 2010 - January 2013
Job Independent Technician
Industry Information Technology and Services
Experience
Smart Source January 2010 - Present
independent contractor January 2009 - Present
USTT July 2013 - November 2013
Teleperformance December 2010 - January 2013
F2Onsite January 2013 - 2013
Keiser University 2010 - 2011
Logic Services 1995 - 2011
Kohls Motor Transfer co. June 1967 - January 1992
Skills
Direct Sales, Manufacturing, Inventory Management, Consultation, Mentoring, Customer Service, Quality Control, Information Technology, Computer Hardware, Computers, Project Management, Troubleshooting, Software Documentation, Operations Management, Technical Support, Training, Team Building, Process Improvement, Networking, Leadership, Windows 7, Six Sigma, Continuous Improvement, Windows, Project Planning, Help Desk Support, Analysis, Change Management, Process Scheduler, Process Engineering, Supervisory Skills, Purchasing, Network Administration, Sourcing, Quality Management, Cross-functional Team..., XP, Operational Excellence, Business Analysis, Coaching, Logistics, Supply Chain Management, Active Directory, Microsoft Office, Lean Manufacturing, Negotiation, Outlook, Sales Management, ERP, Contract Negotiation
Education
New Horizons 2010 — 2011
computer science, Computer, Vendor/Product Certification
Keiser University-Ft Lauderdale 2009 — 2010
computer science, 3.9
ATI 1992 — 1995
EET, Electrical and Electronics Engineering
Motech 1975 — 1975
NIASE, automotive excellence
oprfhs 1969 — 1973
diploma, Music Theory and Composition
Smart Source January 2010 - Present
independent contractor January 2009 - Present
USTT July 2013 - November 2013
Teleperformance December 2010 - January 2013
F2Onsite January 2013 - 2013
Keiser University 2010 - 2011
Logic Services 1995 - 2011
Kohls Motor Transfer co. June 1967 - January 1992
Skills
Direct Sales, Manufacturing, Inventory Management, Consultation, Mentoring, Customer Service, Quality Control, Information Technology, Computer Hardware, Computers, Project Management, Troubleshooting, Software Documentation, Operations Management, Technical Support, Training, Team Building, Process Improvement, Networking, Leadership, Windows 7, Six Sigma, Continuous Improvement, Windows, Project Planning, Help Desk Support, Analysis, Change Management, Process Scheduler, Process Engineering, Supervisory Skills, Purchasing, Network Administration, Sourcing, Quality Management, Cross-functional Team..., XP, Operational Excellence, Business Analysis, Coaching, Logistics, Supply Chain Management, Active Directory, Microsoft Office, Lean Manufacturing, Negotiation, Outlook, Sales Management, ERP, Contract Negotiation
Education
New Horizons 2010 — 2011
computer science, Computer, Vendor/Product Certification
Keiser University-Ft Lauderdale 2009 — 2010
computer science, 3.9
ATI 1992 — 1995
EET, Electrical and Electronics Engineering
Motech 1975 — 1975
NIASE, automotive excellence
oprfhs 1969 — 1973
diploma, Music Theory and Composition
Durante' Ponder's Teleperformance Experience September 2012 - Present
Job Entrepreneur, CEO, OGU.
Industry Health, Wellness and Fitness
Experience
Teleperformance September 2012 - Present
www.ogshow.com June 2012 - Present
Skills
Fitness, Fitness Training
Education
Jackson State University 2007 — 2012
Bachelor's degree, interdisciplinary studies
Plantation High 2003 — 2007
Teleperformance September 2012 - Present
www.ogshow.com June 2012 - Present
Skills
Fitness, Fitness Training
Education
Jackson State University 2007 — 2012
Bachelor's degree, interdisciplinary studies
Plantation High 2003 — 2007
Scott Colvin Scott Colvin's Teleperformance Experience February 2009 - September 2009
Job SharePoint Solutions Specialist at Information Control Corporation
Industry Information Technology and Services
Experience
Information Control Corporation October 2009 - Present
Teleperformance February 2009 - September 2009
Skills
SharePoint, SharePoint Designer
Education
Kent State University 2004 — 2008
B.S, Computer Technology
Information Control Corporation October 2009 - Present
Teleperformance February 2009 - September 2009
Skills
SharePoint, SharePoint Designer
Education
Kent State University 2004 — 2008
B.S, Computer Technology
Rich Macha Rich Macha's Teleperformance Experience April 2011 - Present
Job Executive Vice President, Strategic Accounts at Teleperformance
Industry Outsourcing/Offshoring
Experience
Teleperformance April 2011 - Present
CareFirst BlueCross BlueShield October 2009 - April 2011
Independence Blue Cross February 2007 - April 2009
JPMorgan Chase January 1999 - January 2007
Bank of America August 1997 - January 1999
AT&T June 1980 - July 1997
Skills
Call Center, BPO, Customer Retention, Change Management, Vendor Management, Account Management, Process Improvement, Management, CRM, Strategy, Leadership, Call Centers, Customer Experience, Start-ups, Marketing, Sales Operations, Customer Satisfaction, Strategic Partnerships, Customer Service, Business Development, Training, Operations Management, Project Management, Sales, P&L Management, Team Building, New Business Development, Sales Management, Strategic Planning, Budgets, Selling, Marketing Strategy, Mergers & Acquisitions, Workforce Management, Outsourcing, Cross-functional Team..., Business Process..., Performance Management, Service Delivery, Forecasting, Team Leadership, Team Management, Executive Management, Business Analysis, Analytics, Financial Services, Program Management, Employee Benefits, Customer Acquisition
Education
University of Virginia Darden School of Business 2000 — 2000
Executive Education, Leading Strategic Change
Northwestern University - Kellogg School of Management 1990 — 1992
MBA
Kansas State University 1976 — 1980
BS, Accounting
Washburn Rural High School 1974 — 1976
Teleperformance April 2011 - Present
CareFirst BlueCross BlueShield October 2009 - April 2011
Independence Blue Cross February 2007 - April 2009
JPMorgan Chase January 1999 - January 2007
Bank of America August 1997 - January 1999
AT&T June 1980 - July 1997
Skills
Call Center, BPO, Customer Retention, Change Management, Vendor Management, Account Management, Process Improvement, Management, CRM, Strategy, Leadership, Call Centers, Customer Experience, Start-ups, Marketing, Sales Operations, Customer Satisfaction, Strategic Partnerships, Customer Service, Business Development, Training, Operations Management, Project Management, Sales, P&L Management, Team Building, New Business Development, Sales Management, Strategic Planning, Budgets, Selling, Marketing Strategy, Mergers & Acquisitions, Workforce Management, Outsourcing, Cross-functional Team..., Business Process..., Performance Management, Service Delivery, Forecasting, Team Leadership, Team Management, Executive Management, Business Analysis, Analytics, Financial Services, Program Management, Employee Benefits, Customer Acquisition
Education
University of Virginia Darden School of Business 2000 — 2000
Executive Education, Leading Strategic Change
Northwestern University - Kellogg School of Management 1990 — 1992
MBA
Kansas State University 1976 — 1980
BS, Accounting
Washburn Rural High School 1974 — 1976
Adam Shimanek's Teleperformance Experience July 2014 - January 2015
Job Leasing/Marketing Agent for Levalon Properties, LLC Chicago, IL.
Industry Telecommunications
Experience
Levalon Properties, LLC - Chicago, IL. June 2015 - Present
Teleperformance July 2014 - January 2015
SEB Security August 2013 - November 2013
ISM Security May 2012 - August 2012
Menards January 2011 - August 2011
Ultra Foods March 2008 - August 2010
Skills
Supervisory Skills, Supervisory Management, Employee Training, Customer Service, Stock Replenishment, Public Safety, Computer Proficiency, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Access
Education
Ivy Tech Community College-Northwest 2013 — 2015
Certificate in Management/Public Safety, Management & Public Safety
Indiana University Northwest 2007 — 2010
Associate of Science in Criminal Justice, Criminal Justice
Indiana University Bloomington
Associate of Science (A.S.), Criminal Justice and Corrections
Levalon Properties, LLC - Chicago, IL. June 2015 - Present
Teleperformance July 2014 - January 2015
SEB Security August 2013 - November 2013
ISM Security May 2012 - August 2012
Menards January 2011 - August 2011
Ultra Foods March 2008 - August 2010
Skills
Supervisory Skills, Supervisory Management, Employee Training, Customer Service, Stock Replenishment, Public Safety, Computer Proficiency, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Access
Education
Ivy Tech Community College-Northwest 2013 — 2015
Certificate in Management/Public Safety, Management & Public Safety
Indiana University Northwest 2007 — 2010
Associate of Science in Criminal Justice, Criminal Justice
Indiana University Bloomington
Associate of Science (A.S.), Criminal Justice and Corrections
Maxine Murphy's Teleperformance Experience October 2014 - Present
Job Customer Care Professional at Teleperformance
Industry Hospital & Health Care
Experience
Teleperformance October 2014 - Present
Home October 2011 - October 2014
Horseshoe Casino September 2008 - October 2009
Horseshoe Casino April 2007 - September 2008
Horseshoe Casino April 2006 - March 2007
Education
Indiana Institute of Technology 2012 — 2015
Associate of Science (A.S.), Health Information/Medical Records Technology/Technician, 3.2
Teleperformance October 2014 - Present
Home October 2011 - October 2014
Horseshoe Casino September 2008 - October 2009
Horseshoe Casino April 2007 - September 2008
Horseshoe Casino April 2006 - March 2007
Education
Indiana Institute of Technology 2012 — 2015
Associate of Science (A.S.), Health Information/Medical Records Technology/Technician, 3.2
Albert Olsen Albert Olsen's Teleperformance Experience March 2014 - November 2014
Job Technical Support Representative at YESCO Electronics
Industry Information Technology and Services
Experience
YESCO Electronics December 2014 - Present
Teleperformance March 2014 - November 2014
Teleperformance September 2013 - February 2014
Teleperformance November 2011 - September 2013
Internal Revenue Service February 2011 - May 2011
Bert's Cafe & Grill July 1999 - December 2010
Skills
BPO, Call Centers, Workforce Management, Contact Centers, Telemarketing, Inbound Marketing, Customer Satisfaction, Customer Experience, Call Center Development, COPC, Customer Service, Outsourcing, Avaya, Team Management, Technical Support, SQL, Visual Basic, Visual Studio, Java, JavaScript, HTML, XML, Software Development, ASP.NET, C++, C#, Eclipse, JGrasp, Web Development, CSS, Cooking, Management, Data Entry, JSON, AJAX, PHP, Microsoft Excel, Microsoft Word, PowerPoint, Visio, Python, Raptor, Telecommunications, Troubleshooting, Programming, Training
Education
ITT Technical Institute 2011 — 2013
Associate's degree, Software Development
ITT Technical Institute-Murray 2011 — 2013
Associate of Arts and Sciences (A.A.S.), Software Development
YESCO Electronics December 2014 - Present
Teleperformance March 2014 - November 2014
Teleperformance September 2013 - February 2014
Teleperformance November 2011 - September 2013
Internal Revenue Service February 2011 - May 2011
Bert's Cafe & Grill July 1999 - December 2010
Skills
BPO, Call Centers, Workforce Management, Contact Centers, Telemarketing, Inbound Marketing, Customer Satisfaction, Customer Experience, Call Center Development, COPC, Customer Service, Outsourcing, Avaya, Team Management, Technical Support, SQL, Visual Basic, Visual Studio, Java, JavaScript, HTML, XML, Software Development, ASP.NET, C++, C#, Eclipse, JGrasp, Web Development, CSS, Cooking, Management, Data Entry, JSON, AJAX, PHP, Microsoft Excel, Microsoft Word, PowerPoint, Visio, Python, Raptor, Telecommunications, Troubleshooting, Programming, Training
Education
ITT Technical Institute 2011 — 2013
Associate's degree, Software Development
ITT Technical Institute-Murray 2011 — 2013
Associate of Arts and Sciences (A.A.S.), Software Development
DeRoy Taylor DeRoy Taylor's Teleperformance Experience September 2008 - January 2009
Job Looking for work at Department of Workfoce Services
Industry Professional Training & Coaching
Experience
Department of Workfoce Services Direct Support ProfessionalChrysalis EnterprisesNovember 2011 - March 2012
University of the Rockies January 2010 - September 2011
WalMart May 2009 - December 2009
Davis County School District March 2009 - May 2009
Teleperformance September 2008 - January 2009
Convergys August 2001 - May 2005
Skills
Writing, Event Planning, Teaching, Customer Service, Speaking, Goal Setting, Negotiation, Mediation, Conflict Resolution, Research, Counseling, Teamwork, Team Building, Time Management, Critical Thinking, Creativity
Education
University of the Rockies 2010 — 2011
Masters, Conflict Resolution and Mediation
University of Phoenix 2005 — 2006
Bachelor of Science, Human Services
Idaho State University 1994 — 1996
Associate of Applied Science Degree, Computer Programming, 3.79 GPA
Idaho State University 1994 — 1996
Associate of Applied Science, Computer Programming
Department of Workfoce Services Direct Support ProfessionalChrysalis EnterprisesNovember 2011 - March 2012
University of the Rockies January 2010 - September 2011
WalMart May 2009 - December 2009
Davis County School District March 2009 - May 2009
Teleperformance September 2008 - January 2009
Convergys August 2001 - May 2005
Skills
Writing, Event Planning, Teaching, Customer Service, Speaking, Goal Setting, Negotiation, Mediation, Conflict Resolution, Research, Counseling, Teamwork, Team Building, Time Management, Critical Thinking, Creativity
Education
University of the Rockies 2010 — 2011
Masters, Conflict Resolution and Mediation
University of Phoenix 2005 — 2006
Bachelor of Science, Human Services
Idaho State University 1994 — 1996
Associate of Applied Science Degree, Computer Programming, 3.79 GPA
Idaho State University 1994 — 1996
Associate of Applied Science, Computer Programming
Autumn J. Lee-Cass Autumn J. Lee-Cass's Teleperformance Experience August 2013 - October 2013
Job Recruiter
Industry Human Resources
Experience
Teleperformance August 2013 - October 2013
Maximum Development Group 2012 - August 2013
Wilberforce University July 2010 - April 2012
Skills
Social Media, Community Outreach, Fundraising, Higher Education, Public Speaking, Event Planning, Nonprofits, Editing, Microsoft Office, Student Affairs, Student Development, Enrollment Management, Social Media Marketing, E-Learning, Social Networking, Music, Admissions, Youth Development, Recruiting, Teaching, Program Development, Grant Writing, Interviews
Education
Keller Graduate School of Management of DeVry University 2008 — 2011
MBA, Human Resouces
Wilberforce University 2003 — 2007
B.A, Political Science
Teleperformance August 2013 - October 2013
Maximum Development Group 2012 - August 2013
Wilberforce University July 2010 - April 2012
Skills
Social Media, Community Outreach, Fundraising, Higher Education, Public Speaking, Event Planning, Nonprofits, Editing, Microsoft Office, Student Affairs, Student Development, Enrollment Management, Social Media Marketing, E-Learning, Social Networking, Music, Admissions, Youth Development, Recruiting, Teaching, Program Development, Grant Writing, Interviews
Education
Keller Graduate School of Management of DeVry University 2008 — 2011
MBA, Human Resouces
Wilberforce University 2003 — 2007
B.A, Political Science
Karim El hassani Karim El hassani's Teleperformance Experience October 2006 - May 2007
Job Superviseur chez Postes Canada
Industry Telecommunications
Experience
Canada Post / Postes Canada April 2014 - Present
ADT September 2013 - April 2014
Atelka Inc May 2012 - November 2013
ATELKA February 2007 - May 2012
Teleperformance October 2006 - May 2007
Skills
Workforce Management, Call Center, Telecommunications, Team Management, Customer Experience, Team Leadership, VoIP, Performance Management, Outsourcing, Coaching, Contact Centers, Customer Satisfaction
Education
2006 — 2007
certificat, commerce electronique
College lasalle 2003 — 2004
Administration reseaux
Canada Post / Postes Canada April 2014 - Present
ADT September 2013 - April 2014
Atelka Inc May 2012 - November 2013
ATELKA February 2007 - May 2012
Teleperformance October 2006 - May 2007
Skills
Workforce Management, Call Center, Telecommunications, Team Management, Customer Experience, Team Leadership, VoIP, Performance Management, Outsourcing, Coaching, Contact Centers, Customer Satisfaction
Education
2006 — 2007
certificat, commerce electronique
College lasalle 2003 — 2004
Administration reseaux
Tereza Burr Tereza Burr's Teleperformance Experience October 2010 - April 2011
Job Call Center Supervisor
Industry Consumer Services
Experience
Teleperformance, USA October 2012 - Present
Royal Caribbean Cruises Australasia 2012 - 2012
Teleperformance October 2010 - April 2011
Comcast Cable 2006 - 2008
AT&T 2000 - 2007
Tuskegee University 1997 - 1998
Skills
Telecommunications, Wireless, Technical Support, Life Insurance, Health Insurance, Fixed Annuities, Sales Management, Sales, Customer Service, Customer Acquisition, Customer Satisfaction, Training, Networking, Troubleshooting, Workforce Management
Education
Ivy Tech Community College 1983 — 1984
Social Psychology
Teleperformance, USA October 2012 - Present
Royal Caribbean Cruises Australasia 2012 - 2012
Teleperformance October 2010 - April 2011
Comcast Cable 2006 - 2008
AT&T 2000 - 2007
Tuskegee University 1997 - 1998
Skills
Telecommunications, Wireless, Technical Support, Life Insurance, Health Insurance, Fixed Annuities, Sales Management, Sales, Customer Service, Customer Acquisition, Customer Satisfaction, Training, Networking, Troubleshooting, Workforce Management
Education
Ivy Tech Community College 1983 — 1984
Social Psychology
David Cook's Teleperformance Experience July 2006 - Present
Job Executive Vice President, Teleperformance
Industry Telecommunications
Experience
Teleperformance July 2006 - Present
Concentrix September 2002 - June 2006
The Sutherland Group 1999 - 2002
Verizon Wireless 1993 - 1999
Skills
Global Strategy &..., Business Development..., On-Demand Technology..., CRM, Business Development, Leadership, Analytics, Business Process..., Sales, Call Centers, Outsourcing, BPO, Contact Centers, Workforce Management, Customer Experience, Customer Retention, Account Management, Call Center, Lead Generation, Salesforce.com, Sourcing, Strategic Partnerships, Strategy, Technology, Telecommunications, Vendor Management
Education
Syracuse University 1992 — 1993
Bachelor of Arts
Hobart and William Smith Colleges 1983 — 1987
Teleperformance July 2006 - Present
Concentrix September 2002 - June 2006
The Sutherland Group 1999 - 2002
Verizon Wireless 1993 - 1999
Skills
Global Strategy &..., Business Development..., On-Demand Technology..., CRM, Business Development, Leadership, Analytics, Business Process..., Sales, Call Centers, Outsourcing, BPO, Contact Centers, Workforce Management, Customer Experience, Customer Retention, Account Management, Call Center, Lead Generation, Salesforce.com, Sourcing, Strategic Partnerships, Strategy, Technology, Telecommunications, Vendor Management
Education
Syracuse University 1992 — 1993
Bachelor of Arts
Hobart and William Smith Colleges 1983 — 1987
Dennis G. Harman's Teleperformance Experience October 2007 - April 2009
Job Programmer II at Tyco Integrated Security (ADT)
Industry Computer Software
Experience
Tyco Integrated Security January 2011 - Present
Teleperformance October 2007 - April 2009
Teleperformance July 2007 - August 2007
Teleperformance August 2005 - July 2007
Teleperformance January 2005 - August 2005
21st Amendment Package Liquiors September 2001 - November 2004
Bowes Industries, Inc. July 1983 - September 2000
Skills
Microsoft Office, PowerPoint, Public Speaking, Computer Hardware, Training, Social Media, Microsoft Word, Process Improvement, Account Management, Customer Service, Coaching, Technical Support, Project Management, Change Management, Management, Microsoft Excel, Team Management, Networking, System Administration, Troubleshooting
Education
Indiana University Bloomington 1977 — 1981
BS, Business-Quatitative Business Analysis
Wabash High School 1974 — 1977
Hight School Diploma, College Prep
Tyco Integrated Security January 2011 - Present
Teleperformance October 2007 - April 2009
Teleperformance July 2007 - August 2007
Teleperformance August 2005 - July 2007
Teleperformance January 2005 - August 2005
21st Amendment Package Liquiors September 2001 - November 2004
Bowes Industries, Inc. July 1983 - September 2000
Skills
Microsoft Office, PowerPoint, Public Speaking, Computer Hardware, Training, Social Media, Microsoft Word, Process Improvement, Account Management, Customer Service, Coaching, Technical Support, Project Management, Change Management, Management, Microsoft Excel, Team Management, Networking, System Administration, Troubleshooting
Education
Indiana University Bloomington 1977 — 1981
BS, Business-Quatitative Business Analysis
Wabash High School 1974 — 1977
Hight School Diploma, College Prep
Alexander Swanson Alexander Swanson's Teleperformance Experience July 2010 - July 2011
Job Technician IT Restaurant Support at The Wendy's Company
Industry Information Technology and Services
Experience
The Wendy's Company April 2013 - Present
Apex Systems May 2012 - April 2013
Warner Cable Inc July 2011 - June 2012
Teleperformance July 2010 - July 2011
Meijer July 2009 - January 2010
Vector Marketing May 2009 - July 2009
Muirfield Village Golf Club September 2007 - November 2007
NAPA Auto Care AZ June 2007 - August 2007
Chick-fil-A August 2006 - January 2007
Skills
Microsoft Office, Troubleshooting, Windows 7, XP, Visio, Operating Systems, Networking, Windows, Technical Support, Testing, TCP/IP, Training, Management, Quality Assurance, VPN, Microsoft Exchange, Routers, VMware, Software Installation, Windows XP
Education
Heidelberg University 2008 — 2009
none, Computer Information Systems, 3.2
The Wendy's Company April 2013 - Present
Apex Systems May 2012 - April 2013
Warner Cable Inc July 2011 - June 2012
Teleperformance July 2010 - July 2011
Meijer July 2009 - January 2010
Vector Marketing May 2009 - July 2009
Muirfield Village Golf Club September 2007 - November 2007
NAPA Auto Care AZ June 2007 - August 2007
Chick-fil-A August 2006 - January 2007
Skills
Microsoft Office, Troubleshooting, Windows 7, XP, Visio, Operating Systems, Networking, Windows, Technical Support, Testing, TCP/IP, Training, Management, Quality Assurance, VPN, Microsoft Exchange, Routers, VMware, Software Installation, Windows XP
Education
Heidelberg University 2008 — 2009
none, Computer Information Systems, 3.2
Shamel Johnson's Teleperformance Experience January 2013 - May 2014
Job Accounts Payable Processor at Aerotek
Industry Retail
Experience
Coyote Logistics February 2015 - Present
US Bank Commercial September 2014 - January 2015
Aerotek May 2014 - September 2014
Teleperformance January 2013 - May 2014
Wright State University April 2011 - December 2013
CarMax August 2011 - December 2012
FirstDay Federal Credit Union September 2008 - January 2009
Skills
Associate Development, Retail, Store Management, Loss Prevention, Retail Sales, Inventory Management, Sales, Store Operations, Microsoft Office, Customer Service, Leadership, PowerPoint, Time Management, Public Speaking, Microsoft Excel, Microsoft Word, Event Planning, Management, Data Entry, Teamwork, Social Networking, Team Leadership, Teaching, Customer Satisfaction, Communication, Marketing, Social Media, Accounting, Recruiting, Accounts Receivable, Fundraising, Facebook, Invoicing, Telephone Skills, Employee Training, Accounts Payable, Customer Experience
Education
Indiana University Bloomington 2014 — 2015
Bachelor of Business Administration (BBA)
Wright State University 2009 — 2014
Miami Valley Career Technology Center 2007 — 2009
Career Passport, Financial Management
Coyote Logistics February 2015 - Present
US Bank Commercial September 2014 - January 2015
Aerotek May 2014 - September 2014
Teleperformance January 2013 - May 2014
Wright State University April 2011 - December 2013
CarMax August 2011 - December 2012
FirstDay Federal Credit Union September 2008 - January 2009
Skills
Associate Development, Retail, Store Management, Loss Prevention, Retail Sales, Inventory Management, Sales, Store Operations, Microsoft Office, Customer Service, Leadership, PowerPoint, Time Management, Public Speaking, Microsoft Excel, Microsoft Word, Event Planning, Management, Data Entry, Teamwork, Social Networking, Team Leadership, Teaching, Customer Satisfaction, Communication, Marketing, Social Media, Accounting, Recruiting, Accounts Receivable, Fundraising, Facebook, Invoicing, Telephone Skills, Employee Training, Accounts Payable, Customer Experience
Education
Indiana University Bloomington 2014 — 2015
Bachelor of Business Administration (BBA)
Wright State University 2009 — 2014
Miami Valley Career Technology Center 2007 — 2009
Career Passport, Financial Management
Shannon Curtiss Shannon Curtiss's Teleperformance Experience September 2013 - December 2014
Job Busser, Food Prep and Dishwasher at Old Chicago Restaurants
Industry Information Technology and Services
Experience
Old Chicago Restaurants March 2015 - Present
Planet Fitness June 2015 - Present
Curtiss Fitness July 2001 - Present
Language Access Network February 2014 - December 2014
Teleperformance September 2013 - December 2014
Columbus Zoo and Aquarium April 2013 - April 2014
Planet Fitness April 2008 - March 2013
PSI Group October 2006 - March 2008
Skills
Network Administration, Fitness Training, Customer Service, Quality Assurance, Security, Healthcare, History, PowerPoint, Microsoft Word, Microsoft Excel, Nutrition, Fitness, Windows 7, Public Speaking, Team Building, Microsoft Office, Troubleshooting
Education
ITT Technical Institute-Hilliard 2013 — 2015
International Sports Sciences Association 2007 — 2007
Certification, Fitness / Personal Trainer
Walsh University 2000 — 2002
Bachelor of Arts (B.A.), History
University of Rio Grande and Rio Grande Community College 1997 — 2000
History and Theatre
Old Chicago Restaurants March 2015 - Present
Planet Fitness June 2015 - Present
Curtiss Fitness July 2001 - Present
Language Access Network February 2014 - December 2014
Teleperformance September 2013 - December 2014
Columbus Zoo and Aquarium April 2013 - April 2014
Planet Fitness April 2008 - March 2013
PSI Group October 2006 - March 2008
Skills
Network Administration, Fitness Training, Customer Service, Quality Assurance, Security, Healthcare, History, PowerPoint, Microsoft Word, Microsoft Excel, Nutrition, Fitness, Windows 7, Public Speaking, Team Building, Microsoft Office, Troubleshooting
Education
ITT Technical Institute-Hilliard 2013 — 2015
International Sports Sciences Association 2007 — 2007
Certification, Fitness / Personal Trainer
Walsh University 2000 — 2002
Bachelor of Arts (B.A.), History
University of Rio Grande and Rio Grande Community College 1997 — 2000
History and Theatre
Meaghann Lees's Teleperformance Experience March 2006 - May 2007
Job Network Security Administrator at M/I Homes, Inc.
Industry Information Technology and Services
Experience
M/I Homes, Inc. July 2014 - Present
M/I Homes, Inc. February 2014 - July 2014
TEKsystems January 2014 - January 2014
The Wendy's Company July 2012 - October 2013
Cardinal Health October 2007 - July 2012
Teleperformance March 2006 - May 2007
Skills
Altiris Console, Altiris, AS400 Administration, Information Security, SOX Compliancy, PCI Standards, Desktop Application..., Desktop Support..., Security, Risk Management, Vulnerability Management, Information Technology, SharePoint, Active Directory, Help Desk Support, Program Management, Training, Technical Support, System Deployment, Outsourcing, Disaster Recovery, Windows 7, Software Documentation, Visio, SAP, Call Centers, Blackberry Enterprise..., Antivirus, Blogging, AirWatch, Troubleshooting
Education
The Ohio State University 2001 — 2004
Bachelor of Arts (B.A.), Medieval and Renaissance Studies
Hollins University 2000 — 2001
Arthurian Legends
M/I Homes, Inc. July 2014 - Present
M/I Homes, Inc. February 2014 - July 2014
TEKsystems January 2014 - January 2014
The Wendy's Company July 2012 - October 2013
Cardinal Health October 2007 - July 2012
Teleperformance March 2006 - May 2007
Skills
Altiris Console, Altiris, AS400 Administration, Information Security, SOX Compliancy, PCI Standards, Desktop Application..., Desktop Support..., Security, Risk Management, Vulnerability Management, Information Technology, SharePoint, Active Directory, Help Desk Support, Program Management, Training, Technical Support, System Deployment, Outsourcing, Disaster Recovery, Windows 7, Software Documentation, Visio, SAP, Call Centers, Blackberry Enterprise..., Antivirus, Blogging, AirWatch, Troubleshooting
Education
The Ohio State University 2001 — 2004
Bachelor of Arts (B.A.), Medieval and Renaissance Studies
Hollins University 2000 — 2001
Arthurian Legends
Bruce Qualls II's Teleperformance Experience October 2010 - June 2011
Job Application Specialist at CoreLogis LLC
Industry Computer Software
Experience
ARCOS LLC July 2015 - Present
CoreLogis LLC February 2014 - April 2015
JP Morgan Chase September 2013 - January 2014
Exact July 2011 - June 2013
Teleperformance October 2010 - June 2011
Huntington National Bank January 2009 - March 2010
Skills
Technical Support, Microsoft SQL Server, Customer Support, SQL, Software Documentation, Databases, Enterprise Software, Business Analysis, Windows, ITIL, Integration, Crystal Reports, SaaS, Requirements Analysis, CRM, SharePoint, Product Support, IIS, .NET, Web Development, Visual Basic, Salesforce.com, HTML, XML, C#, Customer Engagement, Cash Management, Customer Retention, Pre-sales, Database Administration, Troubleshooting, Visio, Windows Server, Active Directory, Software Development, Call Centers, System Administration, Cloud Computing, VMware, Operating Systems, Scrum, Networking, Visual Studio, HTML5, Quality Assurance, Microsoft Office
Education
Indiana Wesleyan University
CIS, Web Devolpment
Northland High School 2005 — 2007
College Prep
ARCOS LLC July 2015 - Present
CoreLogis LLC February 2014 - April 2015
JP Morgan Chase September 2013 - January 2014
Exact July 2011 - June 2013
Teleperformance October 2010 - June 2011
Huntington National Bank January 2009 - March 2010
Skills
Technical Support, Microsoft SQL Server, Customer Support, SQL, Software Documentation, Databases, Enterprise Software, Business Analysis, Windows, ITIL, Integration, Crystal Reports, SaaS, Requirements Analysis, CRM, SharePoint, Product Support, IIS, .NET, Web Development, Visual Basic, Salesforce.com, HTML, XML, C#, Customer Engagement, Cash Management, Customer Retention, Pre-sales, Database Administration, Troubleshooting, Visio, Windows Server, Active Directory, Software Development, Call Centers, System Administration, Cloud Computing, VMware, Operating Systems, Scrum, Networking, Visual Studio, HTML5, Quality Assurance, Microsoft Office
Education
Indiana Wesleyan University
CIS, Web Devolpment
Northland High School 2005 — 2007
College Prep
Franklin McClain's Teleperformance Experience October 2007 - August 2010
Job Storage Counselor at Ginko Systems, LLC
Industry Information Technology and Services
Experience
Ginko Systems, LLC August 2013 - Present
Assurant Specialty Property September 2011 - February 2012
Time Warner Cable August 2010 - August 2011
Teleperformance October 2007 - August 2010
McDonald's Corporation August 2000 - October 2007
Skills
Leadership, Social Media, Marketing, Community Development, Customer Satisfaction, Social Networking, Training, Team Building, Community Outreach, Coaching, Leadership Development, Team Leadership, Public Relations
Education
Indiana Wesleyan University 2015 — 2019
Greene County Career Center
Ohio Department of Education Certificate, Finance and Financial Management Services
Ginko Systems, LLC August 2013 - Present
Assurant Specialty Property September 2011 - February 2012
Time Warner Cable August 2010 - August 2011
Teleperformance October 2007 - August 2010
McDonald's Corporation August 2000 - October 2007
Skills
Leadership, Social Media, Marketing, Community Development, Customer Satisfaction, Social Networking, Training, Team Building, Community Outreach, Coaching, Leadership Development, Team Leadership, Public Relations
Education
Indiana Wesleyan University 2015 — 2019
Greene County Career Center
Ohio Department of Education Certificate, Finance and Financial Management Services
Carlos Almeida Jr Carlos Almeida Jr's Teleperformance Experience May 2009 - May 2010
Job Associate Producer, Cinematics Sound & Media at Blizzard Entertainment
Industry Computer Games
Experience
Blizzard Entertainment July 2015 - Present
Blizzard Entertainment November 2014 - Present
Blizzard Entertainment April 2013 - Present
Blizzard Entertainment October 2011 - Present
Blizzard Entertainment April 2011 - October 2011
The Network Pro, LLC May 2010 - March 2011
Teleperformance May 2009 - May 2010
Skills
Mobile Games, Maya, MMORPG, Game Development, Game Design, Quality Assurance, Brazilian Portuguese, Computer Games, Video Games, MMO, Game Testing, Localization, Sound Design, Social Games, Xbox 360, Wii, Online Gaming, Gameplay, PS3
Education
The OC Recording Company 2013 — 2013
Music Production/ Audio Engineering, Music Production / Audio Engineering
Irvine Valley College
Blizzard Entertainment July 2015 - Present
Blizzard Entertainment November 2014 - Present
Blizzard Entertainment April 2013 - Present
Blizzard Entertainment October 2011 - Present
Blizzard Entertainment April 2011 - October 2011
The Network Pro, LLC May 2010 - March 2011
Teleperformance May 2009 - May 2010
Skills
Mobile Games, Maya, MMORPG, Game Development, Game Design, Quality Assurance, Brazilian Portuguese, Computer Games, Video Games, MMO, Game Testing, Localization, Sound Design, Social Games, Xbox 360, Wii, Online Gaming, Gameplay, PS3
Education
The OC Recording Company 2013 — 2013
Music Production/ Audio Engineering, Music Production / Audio Engineering
Irvine Valley College
Adil Kamran Adil Kamran's Teleperformance Experience September 2008 - April 2009
Job Marketing Outreach Coordinator
Industry Marketing and Advertising
Experience
Oxford College April 2015 - Present
FFun Enterprises Inc. June 2013 - September 2014
UniFirst Corporation September 2012 - June 2013
Mexx April 2009 - February 2013
AW Athletes World February 2011 - April 2012
Humber College September 2010 - April 2011
Teleperformance September 2008 - April 2009
Skills
Fashion, Merchandising, Sales, Time Management, Customer Service, Teamwork, Market Research, Retail Sales, PowerPoint, Sales Management, Microsoft Excel, Public Relations, Microsoft Office, Marketing, Social Networking, Facebook, Inventory Management
Education
Humber College 2008 — 2011
Business management, Business Administration and Management, General
Beaconhouse
University of the Punjab, Lahore
Bachelor of Commerce (BCom)
mainstream school
Oxford College April 2015 - Present
FFun Enterprises Inc. June 2013 - September 2014
UniFirst Corporation September 2012 - June 2013
Mexx April 2009 - February 2013
AW Athletes World February 2011 - April 2012
Humber College September 2010 - April 2011
Teleperformance September 2008 - April 2009
Skills
Fashion, Merchandising, Sales, Time Management, Customer Service, Teamwork, Market Research, Retail Sales, PowerPoint, Sales Management, Microsoft Excel, Public Relations, Microsoft Office, Marketing, Social Networking, Facebook, Inventory Management
Education
Humber College 2008 — 2011
Business management, Business Administration and Management, General
Beaconhouse
University of the Punjab, Lahore
Bachelor of Commerce (BCom)
mainstream school
Sindy Love's Teleperformance Experience 2007 - 2011
Job Registered Nurse at Newly Licensed
Industry Outsourcing/Offshoring
Experience
Newly Licensed April 2012 - Present
Teleperformance 2007 - 2011
Soso Express Check Cashing Store February 2006 - August 2007
Skills
Customer Service, Multilingual, Multi Tasking, Critical Thinking, Problem Sensitivity, Problem Solving, Detailed Organization, Communication, Microsoft Office, Citrix, Organization &..., Work Very Well with..., well adaptive to..., Patient Safety, Flexibility
Education
Keiser University-Ft Lauderdale 2010 — 2012
Associate's degree, Registered Nursing/Registered Nurse
Miami Dade College 2002 — 2004
Associate of Science (AS), Biology, General
Newly Licensed April 2012 - Present
Teleperformance 2007 - 2011
Soso Express Check Cashing Store February 2006 - August 2007
Skills
Customer Service, Multilingual, Multi Tasking, Critical Thinking, Problem Sensitivity, Problem Solving, Detailed Organization, Communication, Microsoft Office, Citrix, Organization &..., Work Very Well with..., well adaptive to..., Patient Safety, Flexibility
Education
Keiser University-Ft Lauderdale 2010 — 2012
Associate's degree, Registered Nursing/Registered Nurse
Miami Dade College 2002 — 2004
Associate of Science (AS), Biology, General
Pema Choden Pema Choden's Teleperformance Experience June 2009 - October 2011
Job Energy Consultant/Service Provider (Business & Technical)
Industry Financial Services
Experience
Better Buildings Partnership, City of Toronto October 2011 - Present
Teleperformance June 2009 - October 2011
Bank of Montreal October 2008 - November 2008
Skills
Finance, Power Systems, Project Management, Data Analysis, Project Planning, Analysis, Microsoft Office, Microsoft Excel, Access, Business Analysis, Risk Management, Program Management, Management
Education
State University of New York at Buffalo - School of Management 2005 — 2007
MBA, FINANCE
Jadavpur University 1995 — 2000
Bachelor, Electrical Engineering
Better Buildings Partnership, City of Toronto October 2011 - Present
Teleperformance June 2009 - October 2011
Bank of Montreal October 2008 - November 2008
Skills
Finance, Power Systems, Project Management, Data Analysis, Project Planning, Analysis, Microsoft Office, Microsoft Excel, Access, Business Analysis, Risk Management, Program Management, Management
Education
State University of New York at Buffalo - School of Management 2005 — 2007
MBA, FINANCE
Jadavpur University 1995 — 2000
Bachelor, Electrical Engineering
Seth Hale Seth Hale's Teleperformance Experience March 2008 - October 2009
Job Designer and Estimator at Streamline Precision
Industry Construction
Experience
Streamline Precision Contracting September 2012 - Present
Convergys 2010 - 2011
Teleperformance March 2008 - October 2009
Gillette Sharp July 2005 - October 2005
Skills
Customer Service, Research, Microsoft Office, Drafting including: ..., Windows, Microsoft Excel, Project Management, Strategic Planning, Public Speaking, Microsoft Word, AutoCAD, Proposal Writing, Teaching, Contract Negotiation, Construction Estimating, Scheduling, Staff Supervision, Revit, Architectural Design, Microsoft Project, Feasibility Studies, Steel Structures, Reinforced Concrete, Steel Design, Estimates, Project Estimation, Geomatics, Surveying
Education
Idaho State University 2008 — 2012
Bachelor of Science (B.S.), Geomatics Technology, Alumnus
Streamline Precision Contracting September 2012 - Present
Convergys 2010 - 2011
Teleperformance March 2008 - October 2009
Gillette Sharp July 2005 - October 2005
Skills
Customer Service, Research, Microsoft Office, Drafting including: ..., Windows, Microsoft Excel, Project Management, Strategic Planning, Public Speaking, Microsoft Word, AutoCAD, Proposal Writing, Teaching, Contract Negotiation, Construction Estimating, Scheduling, Staff Supervision, Revit, Architectural Design, Microsoft Project, Feasibility Studies, Steel Structures, Reinforced Concrete, Steel Design, Estimates, Project Estimation, Geomatics, Surveying
Education
Idaho State University 2008 — 2012
Bachelor of Science (B.S.), Geomatics Technology, Alumnus
Matthew Teller's Teleperformance Experience April 2007 - November 2009
Job Program Integrity Consultant at Xerox
Industry Government Administration
Experience
Xerox July 2014 - Present
Exel July 2012 - January 2014
Ism Security December 2009 - July 2012
Teleperformance April 2007 - November 2009
Skills
Office Management, Clerical Work, AS400 Administration, Customer Service, Public Speaking, Microsoft Office, Microsoft Word, Logistics Management, Emergency Management, Private Security, Debt Settlement, Consulting, State Government, Research, Microsoft Excel, PowerPoint, Security, Leadership, English
Education
Indiana University-Northwest 2008 — 2010
BA, Political Science
Indiana University-Northwest
Political Science and Government
Xerox July 2014 - Present
Exel July 2012 - January 2014
Ism Security December 2009 - July 2012
Teleperformance April 2007 - November 2009
Skills
Office Management, Clerical Work, AS400 Administration, Customer Service, Public Speaking, Microsoft Office, Microsoft Word, Logistics Management, Emergency Management, Private Security, Debt Settlement, Consulting, State Government, Research, Microsoft Excel, PowerPoint, Security, Leadership, English
Education
Indiana University-Northwest 2008 — 2010
BA, Political Science
Indiana University-Northwest
Political Science and Government
Desiree Mason Desiree Mason's Teleperformance Experience March 2011 - June 2012
Job Student at ITT Technical InstituteLas Vegas
Industry
Experience
All Taxi Dispatch April 2015 - Present
Sitel February 2015 - April 2015
C3/CustomerContactChannels, Inc. October 2014 - January 2015
Stripes Convenience Stores January 2014 - August 2014
McDonald's Corporation June 2013 - December 2013
APAC Customer Services June 2012 - December 2012
Teleperformance March 2011 - June 2012
Popeyes Louisiana Kitchen, Inc. January 2011 - April 2011
Party City August 2008 - December 2008
Education
ITT Technical Institute-Las Vegas 2015 — 2016
Associate of Science (A.S.), Network and System Administration/Administrator, 3.9
All Taxi Dispatch April 2015 - Present
Sitel February 2015 - April 2015
C3/CustomerContactChannels, Inc. October 2014 - January 2015
Stripes Convenience Stores January 2014 - August 2014
McDonald's Corporation June 2013 - December 2013
APAC Customer Services June 2012 - December 2012
Teleperformance March 2011 - June 2012
Popeyes Louisiana Kitchen, Inc. January 2011 - April 2011
Party City August 2008 - December 2008
Education
ITT Technical Institute-Las Vegas 2015 — 2016
Associate of Science (A.S.), Network and System Administration/Administrator, 3.9
Miguel Ruiz Ing MBA PMP Miguel Ruiz Ing MBA PMP's Teleperformance Experience November 2005 - May 2007
Job Senior Project Manager at AvMed
Industry Information Technology and Services
Experience
AvMed September 2014 - Present
Assurant Solutions June 2012 - September 2014
TracFone Wireless October 2010 - November 2012
Gemalto May 2007 - June 2010
Teleperformance November 2005 - May 2007
Hewlett-Packard 1988 - 1999
Skills
Software Project..., Program Management, Team Management, Telecommunications, PMP, Business Analysis, Requirements Analysis, Project Management, Integration, Mobile Payments, CMMI, IT Management, Project Portfolio..., Pre-sales, Leadership, SDLC, PMO
Education
HEC Montréal 2006 — 2008
Certificate, Project Management
Universidad Católica Andrés Bello 1999 — 2000
Master of Business Administration (MBA), Marketing & Finance
Universidad Católica Andrés Bello 1998 — 2000
MBA, Management - Marketing
Universidad Metropolitana (VE)
Engineer Bsc, System Engineering
AvMed September 2014 - Present
Assurant Solutions June 2012 - September 2014
TracFone Wireless October 2010 - November 2012
Gemalto May 2007 - June 2010
Teleperformance November 2005 - May 2007
Hewlett-Packard 1988 - 1999
Skills
Software Project..., Program Management, Team Management, Telecommunications, PMP, Business Analysis, Requirements Analysis, Project Management, Integration, Mobile Payments, CMMI, IT Management, Project Portfolio..., Pre-sales, Leadership, SDLC, PMO
Education
HEC Montréal 2006 — 2008
Certificate, Project Management
Universidad Católica Andrés Bello 1999 — 2000
Master of Business Administration (MBA), Marketing & Finance
Universidad Católica Andrés Bello 1998 — 2000
MBA, Management - Marketing
Universidad Metropolitana (VE)
Engineer Bsc, System Engineering
Leslie Dance Leslie Dance's Teleperformance Experience February 2010 - August 2010
Job
Industry Retail
Experience
Gem State Distributors October 2012 - Present
Mountain West Research August 2012 - Present
Convergys May 2012 - July 2012
Adventure for Kids January 2011 - January 2012
Teleperformance February 2010 - August 2010
McDonald's Corporation July 2008 - October 2009
Honks Dollar April 2008 - June 2008
Skills
Type 40 wpm, Customer Service, Customer Satisfaction, Childcare, Early Childhood..., Fast Learner, Cashiering, Patience, Team-oriented
Education
Idaho State University 2012 — 2016
Bachelor's, Dental Hygiene
Century High School
Gem State Distributors October 2012 - Present
Mountain West Research August 2012 - Present
Convergys May 2012 - July 2012
Adventure for Kids January 2011 - January 2012
Teleperformance February 2010 - August 2010
McDonald's Corporation July 2008 - October 2009
Honks Dollar April 2008 - June 2008
Skills
Type 40 wpm, Customer Service, Customer Satisfaction, Childcare, Early Childhood..., Fast Learner, Cashiering, Patience, Team-oriented
Education
Idaho State University 2012 — 2016
Bachelor's, Dental Hygiene
Century High School
Nader El Swiefy Nader El Swiefy's Teleperformance Experience October 2010 - May 2012
Job Personal Banker
Industry Banking
Experience
IBC Bank March 2014 - Present
Bank Audi January 2013 - January 2014
Teleperformance October 2010 - May 2012
Skills
Banking, Retail Banking, Credit, Credit Cards, Customer Service, Analysis, Loans, Teamwork, Relationship Management, Data Entry, Deposits, Time Management, Microsoft Office, Financial Services, Sales, Cross Selling, Leadership, Management
Education
Helwan University Cairo 2005 — 2011
Bachelor of Business Administration (BBA), Foreign Trade, Good
st. Joseph Maronite language school , Cairo , Egypt 1992 — 2005
General, 89%
IBC Bank March 2014 - Present
Bank Audi January 2013 - January 2014
Teleperformance October 2010 - May 2012
Skills
Banking, Retail Banking, Credit, Credit Cards, Customer Service, Analysis, Loans, Teamwork, Relationship Management, Data Entry, Deposits, Time Management, Microsoft Office, Financial Services, Sales, Cross Selling, Leadership, Management
Education
Helwan University Cairo 2005 — 2011
Bachelor of Business Administration (BBA), Foreign Trade, Good
st. Joseph Maronite language school , Cairo , Egypt 1992 — 2005
General, 89%
Michael C. Eccles-James's Teleperformance Experience March 2008 - January 2009
Job Senior Desktop Technical Analyst
Industry Information Technology and Services
Experience
Torchmark Corporation February 2015 - August 2015
Exel September 2014 - November 2014
Rolls-Royce November 2013 - April 2014
Baird June 2011 - December 2013
Chase September 2012 - November 2012
Apex Systems December 2011 - August 2012
JPMorgan Chase & Co. February 2009 - July 2011
Teleperformance March 2008 - January 2009
Skills
Windows XP, Windows Vista, Windows 7, Windows 8, Windows Server, Active Directory, Domain Controller, Microsoft Office, Peregrine, Footprints, ServiceNow, Dameware, Bomgar, LogMeIn, Remote Troubleshooting, Remote User Support, Symantec Endpoint..., Symantec Antivirus, Dell Computers, Lotus Notes, OWA, VirtualBox, VMware Workstation, Parallels, Hyper-V, PXE, MDT, Norton Ghost, DNS, DHCP, Wireless Networking, DOS commands, Powershell
Education
Kent State University 2001 — 2005
Bachelor’s Degree, Technology - B.S., 3.5 GPA
Kent State University 2001 — 2003
Associate’s Degree, Computer Technology - A.A.B., 3.5 GPA
Torchmark Corporation February 2015 - August 2015
Exel September 2014 - November 2014
Rolls-Royce November 2013 - April 2014
Baird June 2011 - December 2013
Chase September 2012 - November 2012
Apex Systems December 2011 - August 2012
JPMorgan Chase & Co. February 2009 - July 2011
Teleperformance March 2008 - January 2009
Skills
Windows XP, Windows Vista, Windows 7, Windows 8, Windows Server, Active Directory, Domain Controller, Microsoft Office, Peregrine, Footprints, ServiceNow, Dameware, Bomgar, LogMeIn, Remote Troubleshooting, Remote User Support, Symantec Endpoint..., Symantec Antivirus, Dell Computers, Lotus Notes, OWA, VirtualBox, VMware Workstation, Parallels, Hyper-V, PXE, MDT, Norton Ghost, DNS, DHCP, Wireless Networking, DOS commands, Powershell
Education
Kent State University 2001 — 2005
Bachelor’s Degree, Technology - B.S., 3.5 GPA
Kent State University 2001 — 2003
Associate’s Degree, Computer Technology - A.A.B., 3.5 GPA
Jacqueline Stubbs's Teleperformance Experience July 2013 - July 2015
Job Tech Support at Teleperformance
Industry Telecommunications
Experience
Teleperformance July 2013 - July 2015
Oxford Manage Services June 2009 - November 2010
Smurfit-Stone Container June 2006 - January 2008
Amelia Island Care Center April 2003 - August 2005
Skills
Call Centers, Customer Satisfaction, Customer Service
Education
Indian River Community College 2009 — 2009
Office Skills I & II
Body Anderson High School
Teleperformance July 2013 - July 2015
Oxford Manage Services June 2009 - November 2010
Smurfit-Stone Container June 2006 - January 2008
Amelia Island Care Center April 2003 - August 2005
Skills
Call Centers, Customer Satisfaction, Customer Service
Education
Indian River Community College 2009 — 2009
Office Skills I & II
Body Anderson High School
Jonathan Pickett Jonathan Pickett's Teleperformance Experience September 2013 - December 2014
Job Owner of Joe's Home, Auto, & Lawn Care
Industry Media Production
Experience
Teleperformance September 2013 - December 2014
Skills
Pressure Washing, Auto Detailing, Illustrator, Photography, Graphic Design, Studio Recording, Audio Engineering, Photoshop
Education
Indian River State College 2013 — 2014
Nuclear/Nuclear Power Technology/Technician
Indian River State College
Teleperformance September 2013 - December 2014
Skills
Pressure Washing, Auto Detailing, Illustrator, Photography, Graphic Design, Studio Recording, Audio Engineering, Photoshop
Education
Indian River State College 2013 — 2014
Nuclear/Nuclear Power Technology/Technician
Indian River State College
Bryon Pierce's Teleperformance Experience January 2008 - June 2013
Job Data Analyst at Mother's Lounge
Industry Information Technology and Services
Experience
Mother's Lounge January 2015 - Present
Mother's Lounge January 2014 - Present
Teleperformance January 2008 - June 2013
InterHub Solutions August 2006 - September 2007
Vehix / Comcast Spotlight August 1999 - May 2006
Auto Source Marketing May 1998 - August 1999
Barber Brothers, Provo, UT / Rick’s Mitsubishi / Hirning Pontiac, Pocatello, ID 1994 - 1998
KRXK, KPKY, KWIK, KOY AM, Y-95, KPGE, KXAZ, Page, AZ, Phoenix, AZ, Rexburg, ID 1986 - 1993
Ron Bailie School of Broadcast 1987 - 1988
Skills
T-SQL, SSRS, Access, Oracle, DTS, MySQL, Data Warehousing, Visual Basic, Microsoft Office, Databases, Microsoft SQL Server, Software Development, Visual Studio, SSIS, Agile Methodologies, Business Intelligence, Web Applications, CRM, IIS, ETL, Web Services, Analysis Services, Data Modeling, Crystal Reports, ASP, Database Administration, VBScript, Project Management, Karaoke, VBA, Database Design, VB.NET, Management, Business Analysis, SQL, Leadership, Web Development, Marketing
Education
Idaho State University 1992 — 1994
Business and Constitutional Law, Business Administration and Political Science
Ron Bailie School of Broadcast 1987 — 1988
Certified Broadcast Technologist, Programing and Radio Advertising
Harmony Impact Training
Mother's Lounge January 2015 - Present
Mother's Lounge January 2014 - Present
Teleperformance January 2008 - June 2013
InterHub Solutions August 2006 - September 2007
Vehix / Comcast Spotlight August 1999 - May 2006
Auto Source Marketing May 1998 - August 1999
Barber Brothers, Provo, UT / Rick’s Mitsubishi / Hirning Pontiac, Pocatello, ID 1994 - 1998
KRXK, KPKY, KWIK, KOY AM, Y-95, KPGE, KXAZ, Page, AZ, Phoenix, AZ, Rexburg, ID 1986 - 1993
Ron Bailie School of Broadcast 1987 - 1988
Skills
T-SQL, SSRS, Access, Oracle, DTS, MySQL, Data Warehousing, Visual Basic, Microsoft Office, Databases, Microsoft SQL Server, Software Development, Visual Studio, SSIS, Agile Methodologies, Business Intelligence, Web Applications, CRM, IIS, ETL, Web Services, Analysis Services, Data Modeling, Crystal Reports, ASP, Database Administration, VBScript, Project Management, Karaoke, VBA, Database Design, VB.NET, Management, Business Analysis, SQL, Leadership, Web Development, Marketing
Education
Idaho State University 1992 — 1994
Business and Constitutional Law, Business Administration and Political Science
Ron Bailie School of Broadcast 1987 — 1988
Certified Broadcast Technologist, Programing and Radio Advertising
Harmony Impact Training
curtley williams curtley williams's Teleperformance Experience November 2014 - February 2015
Job NCR Retail, Field Service Technician
Industry Information Technology and Services
Experience
NCR Retail July 2015 - Present
Teleperformance November 2014 - February 2015
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Network Administration
Education
ITT Technical Institute-Columbus 2013 — 2015
Associate's degree, Information Technology
NCR Retail July 2015 - Present
Teleperformance November 2014 - February 2015
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Network Administration
Education
ITT Technical Institute-Columbus 2013 — 2015
Associate's degree, Information Technology
Natalie Hoye Natalie Hoye's Teleperformance Experience December 1998 - June 2009
Job Vice President, Client Services at Laurus International
Industry Telecommunications
Experience
Laurus International January 2010 - Present
Teleperformance December 1998 - June 2009
Americall Group, Inc. August 1996 - December 1998
Americall Corporation 1994 - 1996
Americall Corporation January 1993 - December 1993
Americall Corporation November 1992 - January 1993
Skills
Operations Management, CRM, Business Development, Creative Direction, Call Center, Call Center Development, BPO, Workforce Management, Customer Experience, Telemarketing, Inbound Marketing, Customer Satisfaction, Outsourcing, Telecommunications, Call Centers, Management, Account Management, Leadership, Vendor Management, Customer Retention, Sales, Contact Centers, Quality Assurance, Training, Strategic Planning, Project Management
Education
Illinois Wesleyan University 1987 — 1991
Bachelor of Arts (B.A.)
Laurus International January 2010 - Present
Teleperformance December 1998 - June 2009
Americall Group, Inc. August 1996 - December 1998
Americall Corporation 1994 - 1996
Americall Corporation January 1993 - December 1993
Americall Corporation November 1992 - January 1993
Skills
Operations Management, CRM, Business Development, Creative Direction, Call Center, Call Center Development, BPO, Workforce Management, Customer Experience, Telemarketing, Inbound Marketing, Customer Satisfaction, Outsourcing, Telecommunications, Call Centers, Management, Account Management, Leadership, Vendor Management, Customer Retention, Sales, Contact Centers, Quality Assurance, Training, Strategic Planning, Project Management
Education
Illinois Wesleyan University 1987 — 1991
Bachelor of Arts (B.A.)
Lance Ford's Teleperformance Experience 2014 - 2014
Job Education Management Professional
Industry Education Management
Experience
Kaplan University October 2014 - Present
Teleperformance 2014 - 2014
Joseph Littles Nguzo Saba Charter School 2010 - 2014
West Corporation 2008 - 2010
Education Sports and Fun 2007 - 2007
Skills
Microsoft Office, Typing, Customer Service, Teaching, African American Studies, African American History, Writing, Creative Writing, Research, Community Outreach, Nonprofits, Tutoring, Educational Leadership, Curriculum Design, Editing, Program Development, Educational Technology, Staff Development
Education
Kaplan University-Davenport Campus 2014 — 2016
Master of Science (M.S.), Higher Education/Higher Education Administration
Palm Beach State College 2012 — 2013
Certificate: EDUCATOR PREPARATION INSTITUTE, Educator Preparation Institute
Temple University 2006 — 2008
Master of Arts (M.A.), African-American/Black Studies
University of South Carolina-Columbia 2001 — 2005
Bachelor of Arts (B.A.), African-American/Black Studies
Kaplan University October 2014 - Present
Teleperformance 2014 - 2014
Joseph Littles Nguzo Saba Charter School 2010 - 2014
West Corporation 2008 - 2010
Education Sports and Fun 2007 - 2007
Skills
Microsoft Office, Typing, Customer Service, Teaching, African American Studies, African American History, Writing, Creative Writing, Research, Community Outreach, Nonprofits, Tutoring, Educational Leadership, Curriculum Design, Editing, Program Development, Educational Technology, Staff Development
Education
Kaplan University-Davenport Campus 2014 — 2016
Master of Science (M.S.), Higher Education/Higher Education Administration
Palm Beach State College 2012 — 2013
Certificate: EDUCATOR PREPARATION INSTITUTE, Educator Preparation Institute
Temple University 2006 — 2008
Master of Arts (M.A.), African-American/Black Studies
University of South Carolina-Columbia 2001 — 2005
Bachelor of Arts (B.A.), African-American/Black Studies
CORALYS TORRES CORALYS TORRES's Teleperformance Experience September 2012 - June 2014
Job OFFICE OPERATIONS
Industry Outsourcing/Offshoring
Experience
Kare Pharmacy Network May 2014 - June 2015
Teleperformance September 2012 - June 2014
Ruby Tuesday November 2010 - May 2012
Oasis Cafe December 2009 - December 2010
Skills
Customer Service, Leadership, Teamwork, Time Management, Social Media, Event Planning, Retail, Sales
Education
Palm Beach State College
Associate of Arts (A.A.), Undecided
ITT Technical Institute-Fort Lauderdale 2009 — 2011
Associate of Science (A.S.), Criminal Justice and Corrections
Northeast High School 2006 — 2008
Kare Pharmacy Network May 2014 - June 2015
Teleperformance September 2012 - June 2014
Ruby Tuesday November 2010 - May 2012
Oasis Cafe December 2009 - December 2010
Skills
Customer Service, Leadership, Teamwork, Time Management, Social Media, Event Planning, Retail, Sales
Education
Palm Beach State College
Associate of Arts (A.A.), Undecided
ITT Technical Institute-Fort Lauderdale 2009 — 2011
Associate of Science (A.S.), Criminal Justice and Corrections
Northeast High School 2006 — 2008
Susan Turpin's Teleperformance Experience 2005 - 2006
Job Pet Care Specialist at PetSmart
Industry Information Technology and Services
Experience
PetSmart January 2015 - Present
Getronics 2006 - 2007
Teleperformance 2005 - 2006
Public Schools 2004 - 2005
FP International 1998 - 2003
Skills
Foreign Languages, Typing, Desktop Computers, Customer Service, Animal Care, Recruiting, Website Administration, Social Media
Education
Hogeschool Zuyd (Maastricht, Heerlen, Sittard) 1999 — 2004
Bachelor's Degree, Elementary Education and Teaching
PetSmart January 2015 - Present
Getronics 2006 - 2007
Teleperformance 2005 - 2006
Public Schools 2004 - 2005
FP International 1998 - 2003
Skills
Foreign Languages, Typing, Desktop Computers, Customer Service, Animal Care, Recruiting, Website Administration, Social Media
Education
Hogeschool Zuyd (Maastricht, Heerlen, Sittard) 1999 — 2004
Bachelor's Degree, Elementary Education and Teaching
Robert Bill Robert Bill's Teleperformance Experience July 2011 - June 2015
Job IT HelpDesk at Gemaire
Industry Computer Networking
Experience
Gemaire Distributors June 2015 - Present
Teleperformance July 2011 - June 2015
Skills
Construction, Technical Support, Computer Repair, Computer Maintenance, Computer Proficiency, Windows Vista, Help Desk Support, Computer Security, Active Directory, Management, Norton Ghost, Wireless Networking, Information Technology, Computer Hardware, Group Policy, VPN, Microsoft Exchange, Windows XP Pro, Blackberry Enterprise..., Laptops, Routers, Hardware Support, Cloud Computing, DHCP, Microsoft Certified..., Remote Access, Customer Support, Remote Desktop, XP, Windows 7, Software Installation, Troubleshooting, Networking, Antivirus, Desktop Computers, A+ Certified, Printers, BMC Remedy, Microsoft Office, Office 365
Education
ITT Technical Institute-Fort Lauderdale 2009 — 2011
Associate of Science (AS), Computer/Information Technology Administration and Management, 3.74
Gemaire Distributors June 2015 - Present
Teleperformance July 2011 - June 2015
Skills
Construction, Technical Support, Computer Repair, Computer Maintenance, Computer Proficiency, Windows Vista, Help Desk Support, Computer Security, Active Directory, Management, Norton Ghost, Wireless Networking, Information Technology, Computer Hardware, Group Policy, VPN, Microsoft Exchange, Windows XP Pro, Blackberry Enterprise..., Laptops, Routers, Hardware Support, Cloud Computing, DHCP, Microsoft Certified..., Remote Access, Customer Support, Remote Desktop, XP, Windows 7, Software Installation, Troubleshooting, Networking, Antivirus, Desktop Computers, A+ Certified, Printers, BMC Remedy, Microsoft Office, Office 365
Education
ITT Technical Institute-Fort Lauderdale 2009 — 2011
Associate of Science (AS), Computer/Information Technology Administration and Management, 3.74
Eli Urbina's Teleperformance Experience November 2010 - Present
Job IT Regional Manager Engineer at Teleperformance
Industry Information Technology and Services
Experience
Teleperformance November 2010 - Present
Kaplan University March 2006 - January 2009
The Answer Group (TAG) a Teleperformance company August 2000 - January 2006
Skills
Networking, Network Administration, Hardware, Information Technology, Data Center, Infrastructure, Business Analysis, CRM, Help Desk Support, HP
Education
Kaplan University 2008 — 2012
IT/IS - Programming, Information Technology & Information Systems
Teleperformance November 2010 - Present
Kaplan University March 2006 - January 2009
The Answer Group (TAG) a Teleperformance company August 2000 - January 2006
Skills
Networking, Network Administration, Hardware, Information Technology, Data Center, Infrastructure, Business Analysis, CRM, Help Desk Support, HP
Education
Kaplan University 2008 — 2012
IT/IS - Programming, Information Technology & Information Systems
Deepak Rai's Teleperformance Experience May 2005 - January 2006
Job Sales Professional
Industry Computer Hardware
Experience
CDW Canada September 2007 - August 2015
Sonitek Consultancy Pvt Ltd January 2006 - August 2007
Teleperformance May 2005 - January 2006
Martin Global Access Ltd January 2003 - April 2005
World Phone Internet Services August 2000 - January 2003
GTL Limited June 1998 - July 2000
Skills
Software Licensing, Sales, Sales Management, Cold Calling, Marketing, New Business Development, Business Development, Account Management, Solution Selling, Cloud Computing, Negotiation, Contract Negotiation, Direct Sales, Customer Service, Vendor Management, SaaS, Sales Operations, Management, Team Leadership, Selling, Sales Process, Team Management, Salesforce.com, Channel Partners, CRM, Channel Sales, Key Account Management, B2B, Software Industry, Enterprise Software, Professional Services, Pre-sales, Sales Presentations, Managed Services, Lead Generation, Strategic Partnerships, Product Marketing, Partner Management
Education
SGRR Institute of Technology & Science 1996 — 1998
MBA, Marketing
Hemwati Nandan Bahuguna Garhwal University 1992 — 1996
B.comm, Commerce, Accountancy
Cambrian Hall 1986 — 1992
High School
CDW Canada September 2007 - August 2015
Sonitek Consultancy Pvt Ltd January 2006 - August 2007
Teleperformance May 2005 - January 2006
Martin Global Access Ltd January 2003 - April 2005
World Phone Internet Services August 2000 - January 2003
GTL Limited June 1998 - July 2000
Skills
Software Licensing, Sales, Sales Management, Cold Calling, Marketing, New Business Development, Business Development, Account Management, Solution Selling, Cloud Computing, Negotiation, Contract Negotiation, Direct Sales, Customer Service, Vendor Management, SaaS, Sales Operations, Management, Team Leadership, Selling, Sales Process, Team Management, Salesforce.com, Channel Partners, CRM, Channel Sales, Key Account Management, B2B, Software Industry, Enterprise Software, Professional Services, Pre-sales, Sales Presentations, Managed Services, Lead Generation, Strategic Partnerships, Product Marketing, Partner Management
Education
SGRR Institute of Technology & Science 1996 — 1998
MBA, Marketing
Hemwati Nandan Bahuguna Garhwal University 1992 — 1996
B.comm, Commerce, Accountancy
Cambrian Hall 1986 — 1992
High School
Sherese Booker Sherese Booker's Teleperformance Experience 2012 - Present
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Teleperformance 2012 - Present
Majestic Star Casino July 2009 - May 2010
Ameristar Casino December 2001 - October 2008
Skills
Customer-focused, Credibility, Excelerator, Reasonable, Researchers, Maintainance, Microsoft Basic
Education
Indiana Institute of Technology 2012 — 2014
currently enrolled for Bachelor of Science, Management Information Systems, Business Management
University of Phoenix 2010 — 2011
transfer student- Bachelor of Science, Information Technology
Teleperformance 2012 - Present
Majestic Star Casino July 2009 - May 2010
Ameristar Casino December 2001 - October 2008
Skills
Customer-focused, Credibility, Excelerator, Reasonable, Researchers, Maintainance, Microsoft Basic
Education
Indiana Institute of Technology 2012 — 2014
currently enrolled for Bachelor of Science, Management Information Systems, Business Management
University of Phoenix 2010 — 2011
transfer student- Bachelor of Science, Information Technology
TJ Clough's Teleperformance Experience May 2009 - August 2012
Job Oberer's Flowers Sales Manager
Industry Retail
Experience
Oberer's Flowers March 2015 - Present
Collabera October 2014 - March 2015
Assurant October 2012 - September 2014
Teleperformance May 2009 - August 2012
Sprint July 2000 - November 2005
Skills
Sales, Customer Service, Team Building, Troubleshooting, Marketing, Coaching, Social Media Marketing, Public Speaking, Start-ups, Strategic Planning, Call Center, Process Scheduler, Budgets, Event Planning, Fundraising, Account Management, Customer Satisfaction, Telemarketing, Customer Retention, Telecommunications, B2B, Training, Call Centers, Leadership, Marketing Strategy, Management, Social Media, Entrepreneurship, Public Relations, Social Networking, Advertising, Small Business, Sales Management
Education
Indiana University—Purdue University Fort Wayne 1996 — 1998
Bellmont High School 1989 — 1993
Diploma, General
Oberer's Flowers March 2015 - Present
Collabera October 2014 - March 2015
Assurant October 2012 - September 2014
Teleperformance May 2009 - August 2012
Sprint July 2000 - November 2005
Skills
Sales, Customer Service, Team Building, Troubleshooting, Marketing, Coaching, Social Media Marketing, Public Speaking, Start-ups, Strategic Planning, Call Center, Process Scheduler, Budgets, Event Planning, Fundraising, Account Management, Customer Satisfaction, Telemarketing, Customer Retention, Telecommunications, B2B, Training, Call Centers, Leadership, Marketing Strategy, Management, Social Media, Entrepreneurship, Public Relations, Social Networking, Advertising, Small Business, Sales Management
Education
Indiana University—Purdue University Fort Wayne 1996 — 1998
Bellmont High School 1989 — 1993
Diploma, General
Chris Janitz's Teleperformance Experience July 2005 - December 2006
Job Client Service Professional at TelSpan WorldWide Conferencing Inc
Industry Telecommunications
Experience
TelSpan WorldWide Conferencing Inc August 2007 - Present
Teleperformance July 2005 - December 2006
Skills
Customer Retention, Telecommunications, Direct Sales, Account Management, Customer Satisfaction, Sales, Customer Service, Sales Process, B2B, Call Centers, CRM, Cold Calling
Education
Indiana University-Purdue University at Indianapolis
Bachelor of Science (B.S.), Media Arts and Science
TelSpan WorldWide Conferencing Inc August 2007 - Present
Teleperformance July 2005 - December 2006
Skills
Customer Retention, Telecommunications, Direct Sales, Account Management, Customer Satisfaction, Sales, Customer Service, Sales Process, B2B, Call Centers, CRM, Cold Calling
Education
Indiana University-Purdue University at Indianapolis
Bachelor of Science (B.S.), Media Arts and Science
Nikki Partee Nikki Partee's Teleperformance Experience May 2002 - January 2012
Job Human Resources Administrator
Industry Marketing and Advertising
Experience
People To My Site September 2012 - November 2013
Teleperformance May 2002 - January 2012
Skills
Accounting, Google Analytics, Microsoft Excel, Email Marketing, Social Networking, Facebook, Digital Marketing, Microsoft Office, Customer Service, Analytics, Online Marketing, Advertising, Account Management, Marketing, CRM
Education
Westland High School 1995 — 1999
Kent State University
People To My Site September 2012 - November 2013
Teleperformance May 2002 - January 2012
Skills
Accounting, Google Analytics, Microsoft Excel, Email Marketing, Social Networking, Facebook, Digital Marketing, Microsoft Office, Customer Service, Analytics, Online Marketing, Advertising, Account Management, Marketing, CRM
Education
Westland High School 1995 — 1999
Kent State University
Michael Hutchison Michael Hutchison's Teleperformance Experience August 2011 - Present
Job EVP Strategic Account Management at Teleperformance
Industry Outsourcing/Offshoring
Experience
Teleperformance August 2011 - Present
Teleperformance September 2010 - August 2011
Teleperformance 2007 - September 2010
Hispanic Teleservices Corporation 2007 - 2008
HEB Grocery Company 2004 - 2006
L'Oreal 2001 - 2004
McKinsey & Co 1994 - 1998
Skills
Bilingual-Spanish, Basic French Skills, Customer Experience, Account Management, Outsourcing, Team Leadership, Customer Satisfaction, Call Center, Call Centers, Business Development, Strategic Partnerships, Vendor Management, BPO, Leadership, CRM, Management, Strategy, Team Management, Telecommunications, Start-ups, Operations Management
Education
INSEAD 2000 — 2000
MBA, MBA
Tecnológico de Monterrey 1988 — 1993
Undergrad, BA
Teleperformance August 2011 - Present
Teleperformance September 2010 - August 2011
Teleperformance 2007 - September 2010
Hispanic Teleservices Corporation 2007 - 2008
HEB Grocery Company 2004 - 2006
L'Oreal 2001 - 2004
McKinsey & Co 1994 - 1998
Skills
Bilingual-Spanish, Basic French Skills, Customer Experience, Account Management, Outsourcing, Team Leadership, Customer Satisfaction, Call Center, Call Centers, Business Development, Strategic Partnerships, Vendor Management, BPO, Leadership, CRM, Management, Strategy, Team Management, Telecommunications, Start-ups, Operations Management
Education
INSEAD 2000 — 2000
MBA, MBA
Tecnológico de Monterrey 1988 — 1993
Undergrad, BA
Kyle Sumpter's Teleperformance Experience May 2011 - August 2011
Job Visionary Entrepreneur, Graphic Designer
Industry Graphic Design
Experience
Sumpter Design Studio, LLC May 2008 - Present
Cleveland Public Library August 2013 - June 2014
Chase Bank August 2011 - April 2012
Teleperformance May 2011 - August 2011
Emeritus at Stow September 2010 - May 2011
LNE & Associates November 2009 - August 2010
Applestore August 2007 - January 2010
Hotcards.com June 2008 - April 2009
Skills
Adobe Creative Suite, Facebook, InDesign, Interaction Design, Social Media Marketing, Graphic Design, Dreamweaver, Advertising, Microsoft Office, QuickBooks, Illustrator, PowerPoint, Social Media, Creative Direction, Time Management, Tax Returns, Tax Preparation, Income Tax, Photography, Web Design, Marketing Research, Final Cut Pro, Photoshop, HTML, CSS, Mac OS X, Web Applications, Flash, Flash Animation, Microsoft Excel, Microsoft Word, Wordpress, Apple, Digital Photography, Logo Design, Software Consulting, Corporate Identity, Dewey Decimal System
Education
Kent State University 2005 — 2010
Bachelor of Science (B.S.), Business Administration, Marketing Major, Visual Communication Design Minor
Early College High School 2002 — 2005
Honors Diploma, Honros
Sumpter Design Studio, LLC May 2008 - Present
Cleveland Public Library August 2013 - June 2014
Chase Bank August 2011 - April 2012
Teleperformance May 2011 - August 2011
Emeritus at Stow September 2010 - May 2011
LNE & Associates November 2009 - August 2010
Applestore August 2007 - January 2010
Hotcards.com June 2008 - April 2009
Skills
Adobe Creative Suite, Facebook, InDesign, Interaction Design, Social Media Marketing, Graphic Design, Dreamweaver, Advertising, Microsoft Office, QuickBooks, Illustrator, PowerPoint, Social Media, Creative Direction, Time Management, Tax Returns, Tax Preparation, Income Tax, Photography, Web Design, Marketing Research, Final Cut Pro, Photoshop, HTML, CSS, Mac OS X, Web Applications, Flash, Flash Animation, Microsoft Excel, Microsoft Word, Wordpress, Apple, Digital Photography, Logo Design, Software Consulting, Corporate Identity, Dewey Decimal System
Education
Kent State University 2005 — 2010
Bachelor of Science (B.S.), Business Administration, Marketing Major, Visual Communication Design Minor
Early College High School 2002 — 2005
Honors Diploma, Honros
Sofia Wakine's Teleperformance Experience September 2008 - November 2008
Job Project Controller at Subsea 7
Industry Financial Services
Experience
Subsea 7 January 2014 - Present
Subsea 7 August 2012 - January 2014
French American Chamber of Commerce Houston February 2012 - July 2012
CACEIS Bank Luxembourg May 2011 - October 2011
YourSurprise.com March 2010 - November 2010
Business Center Credit Agricole April 2010 - September 2010
Teleperformance September 2008 - November 2008
Decathlon Internacional September 2007 - August 2008
Skills
Corporate Finance, Negotiation, Microsoft Excel, Microsoft Office, PowerPoint, Microsoft Word, International Business..., Company Management, International Tax, Analysis, COBRA, SAP, Management
Education
INSEEC 2009 — 2011
Master's Degree, International Tax, business law, advice and Management Company
University of Copenhagen 2008 — 2009
Bachelor, International Law
University of Perpignan (France) 2005 — 2008
Degree, French and European Law
Subsea 7 January 2014 - Present
Subsea 7 August 2012 - January 2014
French American Chamber of Commerce Houston February 2012 - July 2012
CACEIS Bank Luxembourg May 2011 - October 2011
YourSurprise.com March 2010 - November 2010
Business Center Credit Agricole April 2010 - September 2010
Teleperformance September 2008 - November 2008
Decathlon Internacional September 2007 - August 2008
Skills
Corporate Finance, Negotiation, Microsoft Excel, Microsoft Office, PowerPoint, Microsoft Word, International Business..., Company Management, International Tax, Analysis, COBRA, SAP, Management
Education
INSEEC 2009 — 2011
Master's Degree, International Tax, business law, advice and Management Company
University of Copenhagen 2008 — 2009
Bachelor, International Law
University of Perpignan (France) 2005 — 2008
Degree, French and European Law
Roger Nunn's Teleperformance Experience October 2012 - Present
Job
Industry Computer Software
Experience
Teleperformance October 2012 - Present
CrowdFlower, Inc. November 2011 - March 2012
Teleperformance March 2009 - December 2011
Teleperformance Interactive March 2009 - September 2011
Fiddletown Preservation Society 2006 - 2010
Voxify Inc. July 2005 - April 2008
Blue Pumpkin Software December 2002 - January 2005
AVAYA 2001 - 2002
Quintus 1997 - 2001
Auspex Systems 1996 - 1997
Skills
SaaS, Enterprise Software, Solution Selling, Strategic Partnerships, Start-ups, Product Management, Cloud Computing, Professional Services, Salesforce.com, Lead Generation, Call Center, New Business Development, Channel, Direct Sales, CRM, Business Development, Sales Management, Account Management, Business Strategy, Sales Process, Call Centers, E-commerce, Leadership, Management, Telecommunications, Selling, Strategy, Cross-functional Team..., Enterprise Solution..., Mobile Devices, Program Management, Sales, Marketing, Executive Management, Outsourcing, Strategic Planning, Multi-channel Marketing, Channel Partners, Customer Experience, Analytics, Product Marketing, Sales Operations, Contact Centers, P&L Management, International Business, Competitive Analysis, Managed Services, Business Alliances, International Sales, Vendor Management
Education
Imperial College London 1976 — 1977
M.Sc, Management Science
Imperial College London 1973 — 1976
B.Sc (Eng), Mining Engineering
Dartford Grammar School
Teleperformance October 2012 - Present
CrowdFlower, Inc. November 2011 - March 2012
Teleperformance March 2009 - December 2011
Teleperformance Interactive March 2009 - September 2011
Fiddletown Preservation Society 2006 - 2010
Voxify Inc. July 2005 - April 2008
Blue Pumpkin Software December 2002 - January 2005
AVAYA 2001 - 2002
Quintus 1997 - 2001
Auspex Systems 1996 - 1997
Skills
SaaS, Enterprise Software, Solution Selling, Strategic Partnerships, Start-ups, Product Management, Cloud Computing, Professional Services, Salesforce.com, Lead Generation, Call Center, New Business Development, Channel, Direct Sales, CRM, Business Development, Sales Management, Account Management, Business Strategy, Sales Process, Call Centers, E-commerce, Leadership, Management, Telecommunications, Selling, Strategy, Cross-functional Team..., Enterprise Solution..., Mobile Devices, Program Management, Sales, Marketing, Executive Management, Outsourcing, Strategic Planning, Multi-channel Marketing, Channel Partners, Customer Experience, Analytics, Product Marketing, Sales Operations, Contact Centers, P&L Management, International Business, Competitive Analysis, Managed Services, Business Alliances, International Sales, Vendor Management
Education
Imperial College London 1976 — 1977
M.Sc, Management Science
Imperial College London 1973 — 1976
B.Sc (Eng), Mining Engineering
Dartford Grammar School
Henri Sas's Teleperformance Experience May 2008 - Present
Job EVP, Business Development at Teleperformance
Industry Information Technology and Services
Experience
Teleperformance May 2008 - Present
SITEL December 2004 - 2007
SITEL November 2003 - December 2004
SITEL 2001 - 2003
Skills
Start-ups, CRM, Sales, Mergers, Negotiation, Forecasting, Management, Call Center, BPO, Outsourcing, Customer Experience, Contact Centers, Operations Management, Vendor Management, Business Development, Call Centers, Recruiting, Mergers & Acquisitions, Executive Management, Cross-functional Team..., P&L Management, Strategic Partnerships
Education
IAE FRANCE - Écoles Universitaires de Management 1988 — 1989
MBA
University of Antwerp 1987 — 1988
BS
University of Antwerp 1983 — 1987
MBA
Teleperformance May 2008 - Present
SITEL December 2004 - 2007
SITEL November 2003 - December 2004
SITEL 2001 - 2003
Skills
Start-ups, CRM, Sales, Mergers, Negotiation, Forecasting, Management, Call Center, BPO, Outsourcing, Customer Experience, Contact Centers, Operations Management, Vendor Management, Business Development, Call Centers, Recruiting, Mergers & Acquisitions, Executive Management, Cross-functional Team..., P&L Management, Strategic Partnerships
Education
IAE FRANCE - Écoles Universitaires de Management 1988 — 1989
MBA
University of Antwerp 1987 — 1988
BS
University of Antwerp 1983 — 1987
MBA
Jason Sorensen's Teleperformance Experience March 2002 - January 2005
Job Quality Assurance at IceEdge Buisiness Solutions
Industry Design
Experience
Ice-Edge Buisiness Solutions March 2008 - Present
Unisys February 2006 - March 2008
Teleperformance March 2002 - January 2005
Skills
Troubleshooting, Quality Assurance, Call Center, Service Delivery, Vendor Management, Outsourcing, Technical Support, Process Improvement, Workforce Management, ITIL, IT Service Management, Service Desk, BPO, Team Leadership, Windows Server, Windows, Active Directory, Call Centers, Computer Hardware, Operating Systems, Databases, Software Documentation, Visio, Project Management, Help Desk Support
Education
ITT Technical Institute-Murray 1999 — 2001
Bachelor of Applied Science (B.A.Sc.), Industrial and Product Design, 3.9
ITT Technical Institute-Murray 1997 — 1999
Associate's Degree, Computer-Aided Drafting Technology, 3.75
Ice-Edge Buisiness Solutions March 2008 - Present
Unisys February 2006 - March 2008
Teleperformance March 2002 - January 2005
Skills
Troubleshooting, Quality Assurance, Call Center, Service Delivery, Vendor Management, Outsourcing, Technical Support, Process Improvement, Workforce Management, ITIL, IT Service Management, Service Desk, BPO, Team Leadership, Windows Server, Windows, Active Directory, Call Centers, Computer Hardware, Operating Systems, Databases, Software Documentation, Visio, Project Management, Help Desk Support
Education
ITT Technical Institute-Murray 1999 — 2001
Bachelor of Applied Science (B.A.Sc.), Industrial and Product Design, 3.9
ITT Technical Institute-Murray 1997 — 1999
Associate's Degree, Computer-Aided Drafting Technology, 3.75
Alex Good's Teleperformance Experience December 2005 - November 2007
Job Tier 1 Remote Tech Support at PlumChoice
Industry Information Technology and Services
Experience
PlumChoice February 2013 - Present
N-I-Tech, LLC March 2012 - June 2012
Telamon February 2011 - March 2012
Telamon September 2010 - February 2011
Telamon September 2009 - September 2010
AmeriPath September 2008 - April 2009
Teleperformance December 2005 - November 2007
Teleperformance October 2005 - December 2005
Teleperformance April 2005 - October 2005
Teleperformance November 2004 - April 2005
Skills
Technical Support, Computer Hardware, Operating Systems, Visual Basic, Networking, Windows Server, HTML, TCP/IP, SharePoint, Call Centers, A+ Certified, Troubleshooting, Training, Active Directory, Windows 7, XP, Software Documentation, Windows, Customer Service, Help Desk Support, Visio, Wireless Networking, Telecommunications, Security, Hardware, VPN, Servers, Windows XP, Software Installation, Switches
Education
Kettering University 1998 — 2004
Bachelor of Science (BS), Computer Engineering (incomplete)
PlumChoice February 2013 - Present
N-I-Tech, LLC March 2012 - June 2012
Telamon February 2011 - March 2012
Telamon September 2010 - February 2011
Telamon September 2009 - September 2010
AmeriPath September 2008 - April 2009
Teleperformance December 2005 - November 2007
Teleperformance October 2005 - December 2005
Teleperformance April 2005 - October 2005
Teleperformance November 2004 - April 2005
Skills
Technical Support, Computer Hardware, Operating Systems, Visual Basic, Networking, Windows Server, HTML, TCP/IP, SharePoint, Call Centers, A+ Certified, Troubleshooting, Training, Active Directory, Windows 7, XP, Software Documentation, Windows, Customer Service, Help Desk Support, Visio, Wireless Networking, Telecommunications, Security, Hardware, VPN, Servers, Windows XP, Software Installation, Switches
Education
Kettering University 1998 — 2004
Bachelor of Science (BS), Computer Engineering (incomplete)
Amy Rogness's Teleperformance Experience November 2004 - May 2009
Job Human Resources Manager at Lowe's Home Improvement
Industry Human Resources
Experience
Lowe's Home Improvement September 2011 - Present
The Gillian Institute September 2010 - December 2010
Teleperformance November 2004 - May 2009
HELMER, INC., Noblesville, Indiana April 2003 - December 2003
MONARCH BEVERAGE, Indianapolis, Indiana December 2001 - April 2003
Skills
Performance Management, Recruiting, Benefits Administration, Leadership Development, Exit Interviews, Customer Service, Leadership, Workforce Management, Competency Based..., Screening, Onboarding, HR Policies, Employee Engagement
Education
Indiana University-Purdue University at Indianapolis 1996 — 2001
Bachelor's degree, Human Resources Management/Personnel Administration, General
Lowe's Home Improvement September 2011 - Present
The Gillian Institute September 2010 - December 2010
Teleperformance November 2004 - May 2009
HELMER, INC., Noblesville, Indiana April 2003 - December 2003
MONARCH BEVERAGE, Indianapolis, Indiana December 2001 - April 2003
Skills
Performance Management, Recruiting, Benefits Administration, Leadership Development, Exit Interviews, Customer Service, Leadership, Workforce Management, Competency Based..., Screening, Onboarding, HR Policies, Employee Engagement
Education
Indiana University-Purdue University at Indianapolis 1996 — 2001
Bachelor's degree, Human Resources Management/Personnel Administration, General
Deborah Ann Schweizer's Teleperformance Experience January 2014 - Present
Job Vice President of Business Development
Industry Outsourcing/Offshoring
Experience
Teleperformance January 2014 - Present
Sutherland Global Services September 2010 - January 2014
24/7 Customer June 2007 - September 2010
Sitel June 2005 - June 2007
PRC, LLC September 2001 - June 2005
Skills
Outsourcing, Call Centers, Sales, Solution Selling, BPO, Vendor Management, Business Development, SaaS, CRM, Global Business..., Lead Generation, Customer Experience, Account Management, Service Delivery, Professional Services, Strategic Partnerships, Customer Retention, Enterprise Software, Strategy, Salesforce.com, Managed Services, Cross-functional Team..., Customer Satisfaction, Sales Process, P&L Management, Cloud Computing, Start-ups, Contact Centers, Workforce Management, Inbound Marketing, Sales Operations, Analytics, Offshoring, Call Center Development, Telemarketing, Customer Acquisition, Executive Management, Business Process..., Go-to-market Strategy, Outsourcing Management, Pre-sales, Competitive Analysis, Direct Sales, Business Alliances, Telecommunications, Demand Generation, Channel Partners, Selling, New Business Development, Operations Management
Education
Kent State University - Graduate School of Management
Master of Business Administration (MBA), Marketing, Economics, International Business/Finance
King's College
Bachelor of Science (B.S.), Business Administration, Marketing, and Accounting
Miami University
Teleperformance January 2014 - Present
Sutherland Global Services September 2010 - January 2014
24/7 Customer June 2007 - September 2010
Sitel June 2005 - June 2007
PRC, LLC September 2001 - June 2005
Skills
Outsourcing, Call Centers, Sales, Solution Selling, BPO, Vendor Management, Business Development, SaaS, CRM, Global Business..., Lead Generation, Customer Experience, Account Management, Service Delivery, Professional Services, Strategic Partnerships, Customer Retention, Enterprise Software, Strategy, Salesforce.com, Managed Services, Cross-functional Team..., Customer Satisfaction, Sales Process, P&L Management, Cloud Computing, Start-ups, Contact Centers, Workforce Management, Inbound Marketing, Sales Operations, Analytics, Offshoring, Call Center Development, Telemarketing, Customer Acquisition, Executive Management, Business Process..., Go-to-market Strategy, Outsourcing Management, Pre-sales, Competitive Analysis, Direct Sales, Business Alliances, Telecommunications, Demand Generation, Channel Partners, Selling, New Business Development, Operations Management
Education
Kent State University - Graduate School of Management
Master of Business Administration (MBA), Marketing, Economics, International Business/Finance
King's College
Bachelor of Science (B.S.), Business Administration, Marketing, and Accounting
Miami University
ILIJA IVANOVSKI's Teleperformance Experience September 2010 - December 2012
Job Escalation Engineer at Citrix
Industry Information Technology and Services
Experience
Citrix May 2014 - Present
Citrix December 2012 - April 2014
Teleperformance September 2010 - December 2012
. October 2009 - July 2011
Ministry of Defense of R. of Macedonia October 1992 - April 2002
Skills
Network Security, Cloud Computing, Outlook, Databases, Active Directory, Windows 7, Windows Server, A+ Certified, Troubleshooting, Technical Support, Routers, TCP/IP, Windows, Microsoft Office, Virtualization, Microsoft SQL Server, Security, Networking, Network Design, SQL, SharePoint, DNS, Software Installation, Microsoft Exchange
Education
Kaplan University 2008 — 2010
BS, Information Technology
Kaplan University 2007 — 2008
AAS, IT - Network administration
Marshal Tito 1987 — 1991
Military Academy, Aviation
Citrix May 2014 - Present
Citrix December 2012 - April 2014
Teleperformance September 2010 - December 2012
. October 2009 - July 2011
Ministry of Defense of R. of Macedonia October 1992 - April 2002
Skills
Network Security, Cloud Computing, Outlook, Databases, Active Directory, Windows 7, Windows Server, A+ Certified, Troubleshooting, Technical Support, Routers, TCP/IP, Windows, Microsoft Office, Virtualization, Microsoft SQL Server, Security, Networking, Network Design, SQL, SharePoint, DNS, Software Installation, Microsoft Exchange
Education
Kaplan University 2008 — 2010
BS, Information Technology
Kaplan University 2007 — 2008
AAS, IT - Network administration
Marshal Tito 1987 — 1991
Military Academy, Aviation
Geri Uloth's Teleperformance Experience December 2004 - May 2005
Job Business Manager at Solus, LLC
Industry Computer Networking
Experience
Solus, LLC May 2005 - Present
Teleperformance December 2004 - May 2005
Market USA 1997 - 2005
Teleperformance (Market USA) October 1998 - December 2004
McGill Management August 1995 - January 1997
Skills
Recruiting, Management, Customer Satisfaction, System Administration
Education
Illinois State University 1990 — 1992
BS: Management & Quantitative Methods, Core: Business Administration, Finance, Management, Marketing
Illinois Valley Community College 1988 — 1990
AA: Business Administration
MHS 1984 — 1986
Solus, LLC May 2005 - Present
Teleperformance December 2004 - May 2005
Market USA 1997 - 2005
Teleperformance (Market USA) October 1998 - December 2004
McGill Management August 1995 - January 1997
Skills
Recruiting, Management, Customer Satisfaction, System Administration
Education
Illinois State University 1990 — 1992
BS: Management & Quantitative Methods, Core: Business Administration, Finance, Management, Marketing
Illinois Valley Community College 1988 — 1990
AA: Business Administration
MHS 1984 — 1986
Yvonne Fields's Teleperformance Experience 2013 - 2013
Job Database Management Associate at Truven Health Analytics
Industry Environmental Services
Experience
Truven Health Analytics August 2015 - Present
Washtenaw County February 1991 - August 2015
Washtenaw Community College September 2010 - April 2015
Teleperformance 2013 - 2013
Workforce Strategies August 2009 - December 2009
Washtenaw County 2000 - 2002
Skills
Customer Service, Community Outreach, PHP, Training, Databases, Leadership, Public Speaking, Program Management, Microsoft Office, Microsoft Word, Software Development, Management, MySQL, Research, Microsoft Excel, Team Building, Administration
Education
Kaplan University 2014 — 2016
Master, Information Technology Project Management
Wayne County Community College District 2014 — 2014
Certificate, Mobile Applications Development
Baker College 2005 — 2009
Bachelors, Computer Science;
Washtenaw Community College 2003 — 2005
Associates of Science, Math & Science
Truven Health Analytics August 2015 - Present
Washtenaw County February 1991 - August 2015
Washtenaw Community College September 2010 - April 2015
Teleperformance 2013 - 2013
Workforce Strategies August 2009 - December 2009
Washtenaw County 2000 - 2002
Skills
Customer Service, Community Outreach, PHP, Training, Databases, Leadership, Public Speaking, Program Management, Microsoft Office, Microsoft Word, Software Development, Management, MySQL, Research, Microsoft Excel, Team Building, Administration
Education
Kaplan University 2014 — 2016
Master, Information Technology Project Management
Wayne County Community College District 2014 — 2014
Certificate, Mobile Applications Development
Baker College 2005 — 2009
Bachelors, Computer Science;
Washtenaw Community College 2003 — 2005
Associates of Science, Math & Science
Karthik Anthony's Teleperformance Experience September 2008 - November 2009
Job
Industry Information Technology and Services
Experience
Accenture October 2014 - Present
Bank of Tokyo-Mitsubishi UFJ September 2013 - October 2014
NIC Inc. December 2010 - September 2013
Red Vision Systems, Inc. November 2009 - December 2010
Teleperformance September 2008 - November 2009
Skills
Microsoft SQL Server, C#, SQL, Oracle, HTML, .NET, JavaScript, MySQL, REST, Agile Methodologies, MBA, CSS, ASP.NET MVC, ASP.NET, Entity Framework, WCF Services, Supply Chain Management, Six Sigma, Lean Management, Lean Software..., jQuery, Scrum, Lean Operations, Project Management, Project Delivery, Software Projects, Software Analysis, Software Process..., Microsoft Development, EF, AutoMapper, Microsoft Patterns &..., Lambda Expressions, PLINQ, Ninject, Elmah, Autofac, Moq, ReSharper, EF4, OData, RedGate, MVC, MVVM, Dependency Injection, Visual Studio, Web Services, Design Patterns, Ruby on Rails, AJAX
Education
Rutgers, The State University of New Jersey 2010 — 2014
MBA, Management and Finance
Jawaharlal Nehru Technological University 2004 — 2008
B.tech, CSE
Accenture October 2014 - Present
Bank of Tokyo-Mitsubishi UFJ September 2013 - October 2014
NIC Inc. December 2010 - September 2013
Red Vision Systems, Inc. November 2009 - December 2010
Teleperformance September 2008 - November 2009
Skills
Microsoft SQL Server, C#, SQL, Oracle, HTML, .NET, JavaScript, MySQL, REST, Agile Methodologies, MBA, CSS, ASP.NET MVC, ASP.NET, Entity Framework, WCF Services, Supply Chain Management, Six Sigma, Lean Management, Lean Software..., jQuery, Scrum, Lean Operations, Project Management, Project Delivery, Software Projects, Software Analysis, Software Process..., Microsoft Development, EF, AutoMapper, Microsoft Patterns &..., Lambda Expressions, PLINQ, Ninject, Elmah, Autofac, Moq, ReSharper, EF4, OData, RedGate, MVC, MVVM, Dependency Injection, Visual Studio, Web Services, Design Patterns, Ruby on Rails, AJAX
Education
Rutgers, The State University of New Jersey 2010 — 2014
MBA, Management and Finance
Jawaharlal Nehru Technological University 2004 — 2008
B.tech, CSE
Randy Johns's Teleperformance Experience 2004 - 2009
Job VP & GM Global Ops at Convergys
Industry Information Technology and Services
Experience
Convergys 2010 - Present
Inktel Direct 2009 - 2010
Teleperformance 2004 - 2009
Teleperformance 1994 - 2004
Skills
Leadership, Operations Management, Management, Call Centers, Process Improvement, Training, Outsourcing, Strategic Planning, P&L Management, Customer Experience, Retail Energy, Sales, Telecommunications, Call Center, BPO, Marketing, Account Management, Negotiation, Vendor Management, Executive Management, Customer Retention, Customer Satisfaction, Strategy, Business Process..., Customer Acquisition, Customer Service, Coaching, Telemarketing, CRM, Business Development, Sales Operations, Call Center Development, Team Leadership, Staff Development, Team Management, Cross-functional Team..., New Business Development, Contact Centers, Offshoring, Integration, Energy, Corporate Real Estate, Contract Negotiation, Business Strategy, Insurance, Relationship Management, Recruiting, Team Building, Performance Management, Program Management
Education
Michigan State University 2014 — 2015
Master's Certificate
Indiana University-Northwest
Certificate
Purdue University Calumet
Certificate
Merrillville Insurance School
License
Hyles-Anderson College
Bachelor of Science (B.S.)
Convergys 2010 - Present
Inktel Direct 2009 - 2010
Teleperformance 2004 - 2009
Teleperformance 1994 - 2004
Skills
Leadership, Operations Management, Management, Call Centers, Process Improvement, Training, Outsourcing, Strategic Planning, P&L Management, Customer Experience, Retail Energy, Sales, Telecommunications, Call Center, BPO, Marketing, Account Management, Negotiation, Vendor Management, Executive Management, Customer Retention, Customer Satisfaction, Strategy, Business Process..., Customer Acquisition, Customer Service, Coaching, Telemarketing, CRM, Business Development, Sales Operations, Call Center Development, Team Leadership, Staff Development, Team Management, Cross-functional Team..., New Business Development, Contact Centers, Offshoring, Integration, Energy, Corporate Real Estate, Contract Negotiation, Business Strategy, Insurance, Relationship Management, Recruiting, Team Building, Performance Management, Program Management
Education
Michigan State University 2014 — 2015
Master's Certificate
Indiana University-Northwest
Certificate
Purdue University Calumet
Certificate
Merrillville Insurance School
License
Hyles-Anderson College
Bachelor of Science (B.S.)
Casey Danko's Teleperformance Experience December 2011 - March 2014
Job Assistant Grocery Manager JewelOsco
Industry Retail
Experience
Jewel-Osco March 2014 - Present
Teleperformance December 2011 - March 2014
Orval Kent Foods December 2010 - November 2011
Noven Pharmaceuticals August 2009 - October 2010
Oak State Products July 2007 - May 2009
James Hardie Building Products June 2005 - November 2006
Skills
Manufacturing, Troubleshooting, GMP, Forklift Operator, Packaging, Lean Manufacturing, Quality Assurance, Analysis, Time Management, Continuous Improvement, Management, Inventory Management, Problem Solving, Inventory Control, Sales
Education
Illinois State University 2012 — 2013
Bachelor of Business Administration (B.B.A.), Organizational Leadership, 3.64
Illinois Valley Community College 2012 — 2012
4.0
Palomar College 2010 — 2010
Bachelor of Science (BS), Organizational Leadership
Illinois State University 2009 — 2009
Bachelor's of Science, Organizational Leadership
University of Phoenix 2006 — 2008
A.A.B., Business
Jewel-Osco March 2014 - Present
Teleperformance December 2011 - March 2014
Orval Kent Foods December 2010 - November 2011
Noven Pharmaceuticals August 2009 - October 2010
Oak State Products July 2007 - May 2009
James Hardie Building Products June 2005 - November 2006
Skills
Manufacturing, Troubleshooting, GMP, Forklift Operator, Packaging, Lean Manufacturing, Quality Assurance, Analysis, Time Management, Continuous Improvement, Management, Inventory Management, Problem Solving, Inventory Control, Sales
Education
Illinois State University 2012 — 2013
Bachelor of Business Administration (B.B.A.), Organizational Leadership, 3.64
Illinois Valley Community College 2012 — 2012
4.0
Palomar College 2010 — 2010
Bachelor of Science (BS), Organizational Leadership
Illinois State University 2009 — 2009
Bachelor's of Science, Organizational Leadership
University of Phoenix 2006 — 2008
A.A.B., Business
Stephanie Bersh's Teleperformance Experience
Job senior account manager at Teleperformance
Industry Marketing and Advertising
Experience
Teleperformance
Skills
Account Management
Education
Illinois State University 1988 — 1992
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Teleperformance
Skills
Account Management
Education
Illinois State University 1988 — 1992
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Connie Everhart's Teleperformance Experience February 2006 - February 2007
Job Lead Accounts Payable Processor at OmniSource Corporation
Industry Mining & Metals
Experience
OmniSource Corporation March 2007 - Present
Teleperformance February 2006 - February 2007
Conseco July 2000 - February 2005
Education
Indiana Wesleyan University 1993 — 1997
BS, Accounting
Pocomoke High School
OmniSource Corporation March 2007 - Present
Teleperformance February 2006 - February 2007
Conseco July 2000 - February 2005
Education
Indiana Wesleyan University 1993 — 1997
BS, Accounting
Pocomoke High School
Jhordan Rasmussen's Teleperformance Experience 2005 - 2006
Job Service Desk Technician at United Stationers
Industry Information Technology and Services
Experience
United Stationers February 2015 - Present
Indiana State Department of Health July 2009 - December 2010
Kroger December 2006 - July 2010
Eli Lilly and Company October 2008 - July 2009
Wellpoint Anthem October 2007 - January 2009
Teleperformance 2005 - 2006
Skills
CompTIA A+ Certification, CompTIA Network+..., CompTIA Security+..., CompTIA Server+..., CompTIA Linux+ Certified, Troubleshooting, Technical Support, Windows Server, Active Directory, Computer Hardware, Networking, System Administration, Windows 7
Education
Purdue University Calumet 2012 — 2014
Bachelor of Applied Science (B.A.Sc.), Computer Technology/Computer Systems Technology, 3.8
Ivy Tech Community College 2005 — 2012
Associate of Science (A.S.), Information Technology, 3.5
United Stationers February 2015 - Present
Indiana State Department of Health July 2009 - December 2010
Kroger December 2006 - July 2010
Eli Lilly and Company October 2008 - July 2009
Wellpoint Anthem October 2007 - January 2009
Teleperformance 2005 - 2006
Skills
CompTIA A+ Certification, CompTIA Network+..., CompTIA Security+..., CompTIA Server+..., CompTIA Linux+ Certified, Troubleshooting, Technical Support, Windows Server, Active Directory, Computer Hardware, Networking, System Administration, Windows 7
Education
Purdue University Calumet 2012 — 2014
Bachelor of Applied Science (B.A.Sc.), Computer Technology/Computer Systems Technology, 3.8
Ivy Tech Community College 2005 — 2012
Associate of Science (A.S.), Information Technology, 3.5
Jack Money's Teleperformance Experience June 2005 - March 2006
Job Computer Hardware Professional
Industry Computer Hardware
Experience
Indy Instant Tax Services December 2009 - February 2010
Automatic Pool Covers May 2006 - September 2007
Teleperformance June 2005 - March 2006
Hewlett-Packard November 2004 - July 2005
Bell Labs Graham Division August 1999 - April 2000
PDQ Restaraunt Systems April 1998 - August 1999
Option One Temp Agency Telamon project. May 1997 - February 1998
CompUSA May 1993 - October 1995
Skills
Customer Service, XP, Call Center
Education
Johnson & Wales University 1985 — 1987
AA, Culinary arts
Vincennes University 1984 — 1985
Theater Arts
Indy Instant Tax Services December 2009 - February 2010
Automatic Pool Covers May 2006 - September 2007
Teleperformance June 2005 - March 2006
Hewlett-Packard November 2004 - July 2005
Bell Labs Graham Division August 1999 - April 2000
PDQ Restaraunt Systems April 1998 - August 1999
Option One Temp Agency Telamon project. May 1997 - February 1998
CompUSA May 1993 - October 1995
Skills
Customer Service, XP, Call Center
Education
Johnson & Wales University 1985 — 1987
AA, Culinary arts
Vincennes University 1984 — 1985
Theater Arts
Vicki Keller's Teleperformance Experience November 2005 - September 2007
Job Tape/Computer Operator at Anthem
Industry Information Technology and Services
Experience
Anthem December 2012 - Present
National Government Services November 2011 - January 2012
Ivy Tech Community College August 2011 - September 2011
Pearson December 2010 - February 2011
AT&T September 2007 - June 2010
Teleperformance November 2005 - September 2007
Sallie Mae September 2001 - May 2005
Sallie Mae 1992 - 2001
Skills
Customer Service, Process Improvement, Management, Project Management, Business Analysis, Team Building, Leadership, Microsoft Office, Vendor Management, SDLC
Education
Indiana University-Purdue University at Indianapolis 1983 — 1989
Associate’s Degree, Computer Technology, 2.75
Anthem December 2012 - Present
National Government Services November 2011 - January 2012
Ivy Tech Community College August 2011 - September 2011
Pearson December 2010 - February 2011
AT&T September 2007 - June 2010
Teleperformance November 2005 - September 2007
Sallie Mae September 2001 - May 2005
Sallie Mae 1992 - 2001
Skills
Customer Service, Process Improvement, Management, Project Management, Business Analysis, Team Building, Leadership, Microsoft Office, Vendor Management, SDLC
Education
Indiana University-Purdue University at Indianapolis 1983 — 1989
Associate’s Degree, Computer Technology, 2.75
Deborah Stowe's Teleperformance Experience May 2009 - April 2010
Job DC Clerk at ThirtyOne Gifts
Industry Outsourcing/Offshoring
Experience
Thirty-One Gifts May 2010 - Present
Teleperformance May 2009 - April 2010
Medco May 1985 - November 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Outlook Express, Microsoft Exchange, PowerPoint, COBOL, Microsoft Basic, Customer Service, Coordinators, Accurate Data Entry, Data Entry, Team Leadership, Accounts Payable, Accounts Receivable, Networking, Troubleshooting, Teamwork, Training, Customer Satisfaction, Coaching, Call Centers
Education
ITT Technical Institute-Columbus 2014 — 2016
Associate's degree, Networking
Devry University 2008 — 2012
Network and Communication Management, 2.5
Bliss College 1983 — 1985
Associate's degree, Computer Programming, 3.00
Thirty-One Gifts May 2010 - Present
Teleperformance May 2009 - April 2010
Medco May 1985 - November 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Outlook Express, Microsoft Exchange, PowerPoint, COBOL, Microsoft Basic, Customer Service, Coordinators, Accurate Data Entry, Data Entry, Team Leadership, Accounts Payable, Accounts Receivable, Networking, Troubleshooting, Teamwork, Training, Customer Satisfaction, Coaching, Call Centers
Education
ITT Technical Institute-Columbus 2014 — 2016
Associate's degree, Networking
Devry University 2008 — 2012
Network and Communication Management, 2.5
Bliss College 1983 — 1985
Associate's degree, Computer Programming, 3.00
Raaj Samy's Teleperformance Experience September 2008 - December 2011
Job Global Scheduler/Workforce Management AnalystTechnical Services & Network Operations
Industry Accounting
Experience
IMAX May 2015 - Present
DHL August 2013 - May 2015
Canada Post August 2012 - August 2013
Carlson Marketing December 2011 - August 2012
Teleperformance September 2008 - December 2011
Skills
Financial Analysis, VBA, BPO, Microsoft Excel, SQL, Business Analysis, Analysis, Financial Modeling, Data Analysis, Business Intelligence, Process Improvement, Team Management, Project Planning, Analytics, Forecasting, Employee Engagement
Education
Humber College
Post Graduation - Wireless Telecommunication
University of Madras
Bachelor of Engineering (BEng)- Electronics & Communication
IMAX May 2015 - Present
DHL August 2013 - May 2015
Canada Post August 2012 - August 2013
Carlson Marketing December 2011 - August 2012
Teleperformance September 2008 - December 2011
Skills
Financial Analysis, VBA, BPO, Microsoft Excel, SQL, Business Analysis, Analysis, Financial Modeling, Data Analysis, Business Intelligence, Process Improvement, Team Management, Project Planning, Analytics, Forecasting, Employee Engagement
Education
Humber College
Post Graduation - Wireless Telecommunication
University of Madras
Bachelor of Engineering (BEng)- Electronics & Communication
Rae Hamilton's Teleperformance Experience November 2010 - February 2011
Job Telecommunications Professional
Industry Information Technology and Services
Experience
Fastfix123 September 2014 - Present
Security networks August 2010 - March 2013
Teleperformance November 2010 - February 2011
Comcast Cable April 2006 - September 2010
Skills
Call Centers, Networking, Customer Satisfaction, Customer Service, Security, New Business Development, Troubleshooting, Training, Microsoft Office, Technical Support, Mobile Devices, VoIP, Telecommunications, Computer Hardware, Cabling, Routers, Wireless Networking, Computer Network..., Windows 7, Software Installation, Windows XP, Team Leadership, Customer Experience, Help Desk Support, Windows Vista, Software Documentation
Education
Keiser College 2008 — 2010
Fastfix123 September 2014 - Present
Security networks August 2010 - March 2013
Teleperformance November 2010 - February 2011
Comcast Cable April 2006 - September 2010
Skills
Call Centers, Networking, Customer Satisfaction, Customer Service, Security, New Business Development, Troubleshooting, Training, Microsoft Office, Technical Support, Mobile Devices, VoIP, Telecommunications, Computer Hardware, Cabling, Routers, Wireless Networking, Computer Network..., Windows 7, Software Installation, Windows XP, Team Leadership, Customer Experience, Help Desk Support, Windows Vista, Software Documentation
Education
Keiser College 2008 — 2010
Avani Mathur's Teleperformance Experience June 2011 - February 2012
Job Software Engineer at Richmond Hill
Industry Information Technology and Services
Experience
Teleperformance June 2011 - February 2012
Kinerk Direct Marketing Solutions Pvt Ltd. April 2009 - August 2010
IBM Global Process Services August 2008 - March 2009
Natural Softwares Pvt. Ltd. July 2007 - July 2008
Skills
J2EE Business Components, JSP, HTML, XML, Web Services, VB.Net, PHP, Javascript, CSS, Perl, Android, ASP.Net, WPF, WCF, JavaBeans, Java Web Services, Unix, SOAP, SOA, Microsoft SQL Server, MySQL, Dreamweaver, Visual Studio, Eclipse, NetBeans, Servlets, Glassfish, ASP.NET, VB.NET, JavaScript, .NET, C++, C#, jQuery, Java, AJAX, Oracle, SQL, Databases, Linux, Java Enterprise Edition, PL/SQL
Education
Humber College 2010 — 2012
PG in Information Technology Solutions, Information Technology
Engineering College Bikaner 2003 — 2007
Bachelor of Engineering (B.E.), Information Technology
Teleperformance June 2011 - February 2012
Kinerk Direct Marketing Solutions Pvt Ltd. April 2009 - August 2010
IBM Global Process Services August 2008 - March 2009
Natural Softwares Pvt. Ltd. July 2007 - July 2008
Skills
J2EE Business Components, JSP, HTML, XML, Web Services, VB.Net, PHP, Javascript, CSS, Perl, Android, ASP.Net, WPF, WCF, JavaBeans, Java Web Services, Unix, SOAP, SOA, Microsoft SQL Server, MySQL, Dreamweaver, Visual Studio, Eclipse, NetBeans, Servlets, Glassfish, ASP.NET, VB.NET, JavaScript, .NET, C++, C#, jQuery, Java, AJAX, Oracle, SQL, Databases, Linux, Java Enterprise Edition, PL/SQL
Education
Humber College 2010 — 2012
PG in Information Technology Solutions, Information Technology
Engineering College Bikaner 2003 — 2007
Bachelor of Engineering (B.E.), Information Technology
Trina Fuentes's Teleperformance Experience January 2011 - Present
Job Account Manager at Teleperformance
Industry Outsourcing/Offshoring
Experience
Teleperformance January 2011 - Present
Teleperformance October 2010 - January 2011
Teleperformance October 2008 - October 2010
Teleperformance January 2006 - October 2008
Teleperformance May 2004 - January 2006
Shopko February 2002 - May 2003
Shopko (Pocatello) July 1990 - July 2000
Education
Liberty University 2011 — 2014
Bachelor's Degree, Psychology
Idaho State University
Teleperformance January 2011 - Present
Teleperformance October 2010 - January 2011
Teleperformance October 2008 - October 2010
Teleperformance January 2006 - October 2008
Teleperformance May 2004 - January 2006
Shopko February 2002 - May 2003
Shopko (Pocatello) July 1990 - July 2000
Education
Liberty University 2011 — 2014
Bachelor's Degree, Psychology
Idaho State University
Paula Bearnson's Teleperformance Experience 1996 - 1998
Job Teacher at Marsh Valley High School
Industry Education Management
Experience
Marsh Valley High School August 2006 - Present
Denim and Daisies 1998 - 2004
Teleperformance 1996 - 1998
Skills
Curriculum Design, Curriculum Development, Lesson Planning, Classroom, Educational Leadership, Classroom Management, Teaching, Tutoring, Educational Technology, Teacher Training, Literacy, Special Education
Education
University of Idaho 2010 — 2016
Master's degree, Teaching English
Idaho State University 2003 — 2006
Bachelor's degree, Secondary Education and Teaching
Utah State University 1993 — 1996
Bachelor of Science (BS), English, Technical Writing and Editing
Marsh Valley High School
Marsh Valley High School August 2006 - Present
Denim and Daisies 1998 - 2004
Teleperformance 1996 - 1998
Skills
Curriculum Design, Curriculum Development, Lesson Planning, Classroom, Educational Leadership, Classroom Management, Teaching, Tutoring, Educational Technology, Teacher Training, Literacy, Special Education
Education
University of Idaho 2010 — 2016
Master's degree, Teaching English
Idaho State University 2003 — 2006
Bachelor's degree, Secondary Education and Teaching
Utah State University 1993 — 1996
Bachelor of Science (BS), English, Technical Writing and Editing
Marsh Valley High School
Douglas Hernandez's Teleperformance Experience March 2012 - August 2012
Job TECHNICAL/CLASSIFIED STAFF at Miami Dade College
Industry Information Technology and Services
Experience
Miami Dade College October 2013 - Present
Claims Verification Inc. August 2012 - November 2012
Teleperformance March 2012 - August 2012
itt-tech 2010 - 2012
Edible Arrangements September 2008 - May 2011
BP Gas Station March 2008 - September 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook
Education
new horizons
ITT Technical Institute-Miami 2010 — 2012
Associate of Science (AS), Comper Networking Services, 3.4
Miami Dade College October 2013 - Present
Claims Verification Inc. August 2012 - November 2012
Teleperformance March 2012 - August 2012
itt-tech 2010 - 2012
Edible Arrangements September 2008 - May 2011
BP Gas Station March 2008 - September 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook
Education
new horizons
ITT Technical Institute-Miami 2010 — 2012
Associate of Science (AS), Comper Networking Services, 3.4
NaTisha Morris's Teleperformance Experience October 2007 - April 2009
Job Massage Therapist at Heavenly Hands
Industry Health, Wellness and Fitness
Experience
Alpha Rae Personnel November 2010 - Present
Heavenly Hands January 2010 - Present
Teleperformance October 2007 - April 2009
Bank One Mortgage January 2004 - June 2004
USA Group November 2003 - January 2004
ADT Security June 2003 - November 2003
Brylane January 2001 - June 2003
Skills
Customer Service, Call Centers, Software Documentation, Sales, Program Management, Microsoft Office, Troubleshooting, Telemarketing, Credit, Therapeutic Massage, Spreadsheets, Security, Conflict Resolution, Loans, Bodywork, Mortgage Lending, Coaching
Education
Harrison College 2011 — 2012
Bachelor, Health Care Management & Administration
Indiana Business College 2002 — 2002
Associate, Therapeutic Massage & Bodywork
Alpha Rae Personnel November 2010 - Present
Heavenly Hands January 2010 - Present
Teleperformance October 2007 - April 2009
Bank One Mortgage January 2004 - June 2004
USA Group November 2003 - January 2004
ADT Security June 2003 - November 2003
Brylane January 2001 - June 2003
Skills
Customer Service, Call Centers, Software Documentation, Sales, Program Management, Microsoft Office, Troubleshooting, Telemarketing, Credit, Therapeutic Massage, Spreadsheets, Security, Conflict Resolution, Loans, Bodywork, Mortgage Lending, Coaching
Education
Harrison College 2011 — 2012
Bachelor, Health Care Management & Administration
Indiana Business College 2002 — 2002
Associate, Therapeutic Massage & Bodywork
Ernest Champ's Teleperformance Experience June 2011 - August 2014
Job Microsoft Office 365 Support Engineer
Industry Information Technology and Services
Experience
Teleperformance June 2011 - August 2014
Skills
MCDST, MCITP, MCTS, MCP, Windows Server 2008, Windows 7, Active Directory, Windows, XP, Computer Hardware
Education
Keiser College 2005 — 2007
associate, computer networking and security management
Teleperformance June 2011 - August 2014
Skills
MCDST, MCITP, MCTS, MCP, Windows Server 2008, Windows 7, Active Directory, Windows, XP, Computer Hardware
Education
Keiser College 2005 — 2007
associate, computer networking and security management
Sheree Barnett's Teleperformance Experience September 2013 - September 2014
Job Experienced Executive Assistant
Industry Consumer Services
Experience
CFA Staffing September 2014 - Present
Teleperformance September 2013 - September 2014
GIRL SCOUTS OF GREATER CHICAGO and NORTHWEST INDIANA August 2008 - March 2013
Hub International February 2006 - May 2008
EDGEWATER SYSTEMS FOR BALANCED LIVING January 1998 - January 2006
CENTURY REALTY January 1980 - January 2000
GARY COMMUNITY MENTAL HEALTH CENTER January 1990 - January 1998
Skills
Training, Recruiting, Management, Conflict Resolution, Volunteer Management, Community Outreach, Volunteer Recruiting, Administrative..., Data Entry, Office Management, Microsoft Office, Outlook, Volunteering, Microsoft Word, Microsoft Excel, PowerPoint, Newsletters, Customer Service, Public Speaking, Nonprofits
Education
Indiana University-Northwest 2011 — 2012
Certificate, Non-Profit Management
Calumet College – St. Joseph 1997 — 1999
Bachelor of Science (B.S.), Organization Management; Business Management
Calumet College of Saint Joseph 1992 — 1997
Associate of Science (A.S.), Business Administration and Management, General
CFA Staffing September 2014 - Present
Teleperformance September 2013 - September 2014
GIRL SCOUTS OF GREATER CHICAGO and NORTHWEST INDIANA August 2008 - March 2013
Hub International February 2006 - May 2008
EDGEWATER SYSTEMS FOR BALANCED LIVING January 1998 - January 2006
CENTURY REALTY January 1980 - January 2000
GARY COMMUNITY MENTAL HEALTH CENTER January 1990 - January 1998
Skills
Training, Recruiting, Management, Conflict Resolution, Volunteer Management, Community Outreach, Volunteer Recruiting, Administrative..., Data Entry, Office Management, Microsoft Office, Outlook, Volunteering, Microsoft Word, Microsoft Excel, PowerPoint, Newsletters, Customer Service, Public Speaking, Nonprofits
Education
Indiana University-Northwest 2011 — 2012
Certificate, Non-Profit Management
Calumet College – St. Joseph 1997 — 1999
Bachelor of Science (B.S.), Organization Management; Business Management
Calumet College of Saint Joseph 1992 — 1997
Associate of Science (A.S.), Business Administration and Management, General
Sierra Case's Teleperformance Experience February 2011 - April 2011
Job Home health aid
Industry Health, Wellness and Fitness
Experience
The Inn at Olentangy Trail July 2011 - August 2011
Teleperformance February 2011 - April 2011
Noodles & Company November 2008 - January 2011
Toys R Us 2011 - 2011
Education
Hocking College 2008 — 2008
None, Culinary Arts
The Inn at Olentangy Trail July 2011 - August 2011
Teleperformance February 2011 - April 2011
Noodles & Company November 2008 - January 2011
Toys R Us 2011 - 2011
Education
Hocking College 2008 — 2008
None, Culinary Arts
Dorian McCall's Teleperformance Experience May 2008 - February 2009
Job Administrative Assistant, Customer Service Professional, Professional Organizer
Industry Computer Software
Experience
Intuit March 2015 - April 2015
Big Lots Stores November 2014 - February 2015
The Wolf Family May 2013 - November 2014
Transcom April 2012 - March 2013
Signature Faces, Inc. March 2009 - April 2012
Teleperformance May 2008 - February 2009
iforce August 2007 - January 2008
Newark Housing Authority February 2003 - October 2006
Skills
Administrative..., Microsoft Excel, Outlook, Customer Service, Microsoft Word, Microsoft Power Point, Invoicing, Customer Relations, Microsoft Office, Data Entry, Time Management, Technical Support, Office Management, Access, Team Building, Teamwork, Event Planning, Customer Satisfaction
Education
Kaplan University
Intuit March 2015 - April 2015
Big Lots Stores November 2014 - February 2015
The Wolf Family May 2013 - November 2014
Transcom April 2012 - March 2013
Signature Faces, Inc. March 2009 - April 2012
Teleperformance May 2008 - February 2009
iforce August 2007 - January 2008
Newark Housing Authority February 2003 - October 2006
Skills
Administrative..., Microsoft Excel, Outlook, Customer Service, Microsoft Word, Microsoft Power Point, Invoicing, Customer Relations, Microsoft Office, Data Entry, Time Management, Technical Support, Office Management, Access, Team Building, Teamwork, Event Planning, Customer Satisfaction
Education
Kaplan University
Lisa Dingwall's Teleperformance Experience June 2013 - Present
Job Process Analyst at Teleperformance
Industry Telecommunications
Experience
Teleperformance June 2013 - Present
Teleperformance October 2006 - May 2013
Teleperformance, USA May 2006 - September 2006
Ministry of Education of Rep of Trinidad and Tobago November 1996 - July 2005
Skills
COPC, Leadership, Quality Assurance, Call Centers, Workforce Management, Program Management, CRM, Contact Centers, Customer Experience, Call Center Development, Six Sigma, Process Improvement, Analysis, Management, Quality Management, BPO, Outsourcing
Education
Microsoft and Six Sigma Certifications 2012 — 2013
Certifications
ITT Technical Institute-Fort Lauderdale 2007 — 2010
Bachelor's Degree, Information Technology - Information Systems Security
ITT Technical Institute, Fort Lauderdale, Florida 2007 — 2008
Associate's Degree, Information Technology - Computer Network Systems
Teleperformance June 2013 - Present
Teleperformance October 2006 - May 2013
Teleperformance, USA May 2006 - September 2006
Ministry of Education of Rep of Trinidad and Tobago November 1996 - July 2005
Skills
COPC, Leadership, Quality Assurance, Call Centers, Workforce Management, Program Management, CRM, Contact Centers, Customer Experience, Call Center Development, Six Sigma, Process Improvement, Analysis, Management, Quality Management, BPO, Outsourcing
Education
Microsoft and Six Sigma Certifications 2012 — 2013
Certifications
ITT Technical Institute-Fort Lauderdale 2007 — 2010
Bachelor's Degree, Information Technology - Information Systems Security
ITT Technical Institute, Fort Lauderdale, Florida 2007 — 2008
Associate's Degree, Information Technology - Computer Network Systems
James Tow's Teleperformance Experience 2001 - 2002
Job DBA at Nutraceutical
Industry Retail
Experience
Nutraceutical 2013 - Present
ITG June 2006 - 2012
InSEI 2006 - 2007
Melaleuca 2002 - 2006
Teleperformance 2001 - 2002
emWare 2000 - 2001
Varian Medical Systems 1999 - 2000
Best Consulting - Utah State Hospital 1998 - 1999
Best Consulting - 3M 1996 - 1997
KinderCare 1995 - 1996
Skills
Microsoft SQL Server, Databases, SQL, T-SQL, SSIS, Software Development, SSRS, C#, MySQL, IIS, .NET, Database Design, Visual Studio, Data Modeling, Budgets, Data Warehousing, Sybase, Oracle, ASP.NET, Sybase Adaptive Server, SQLite, PowerShell, Stored Procedures, R, Database Triggers, Performance Tuning
Education
Westminster College 1999 — 1999
MBA
Huntingdon College 1992 — 1995
Bachelor of Science (B.S.), Information Systems, 3.7
University of Utah 1991 — 1992
Biology
Nutraceutical 2013 - Present
ITG June 2006 - 2012
InSEI 2006 - 2007
Melaleuca 2002 - 2006
Teleperformance 2001 - 2002
emWare 2000 - 2001
Varian Medical Systems 1999 - 2000
Best Consulting - Utah State Hospital 1998 - 1999
Best Consulting - 3M 1996 - 1997
KinderCare 1995 - 1996
Skills
Microsoft SQL Server, Databases, SQL, T-SQL, SSIS, Software Development, SSRS, C#, MySQL, IIS, .NET, Database Design, Visual Studio, Data Modeling, Budgets, Data Warehousing, Sybase, Oracle, ASP.NET, Sybase Adaptive Server, SQLite, PowerShell, Stored Procedures, R, Database Triggers, Performance Tuning
Education
Westminster College 1999 — 1999
MBA
Huntingdon College 1992 — 1995
Bachelor of Science (B.S.), Information Systems, 3.7
University of Utah 1991 — 1992
Biology
Brandon Carlisle's Teleperformance Experience August 2012 - September 2012
Job Projection Tech. for Megqplex Theatres
Industry Entertainment
Experience
Megaplex Theatres November 2014 - Present
Megaplex Theatres September 2013 - December 2014
IPC International December 2012 - September 2013
Summit County Sheriff's Office May 2013 - July 2013
Megaplex Movie Theaters December 2011 - May 2013
Teleperformance August 2012 - September 2012
United States Marine Corps January 2007 - January 2012
Megaplex Theatres October 2002 - January 2007
Skills
Microsoft Office, Money, Risk Management, American Sign Language, Rifle Marksmenship, Military, PowerPoint, Accounting, First Aid, Security, Conflict Resolution, Microsoft Word, Organizational..., Cash Register, Military Experience, Supervisory Experience, Microsoft Excel, Time Management, Supervisory Skills, Management, Customer Service, Team Building, Training, Operations Management
Education
University of Phoenix 2012 — 2015
Working towards a BS human services/family and child care services, Social Work
Kaplan University 2010 — 2011
None, Criminal Justice Human Admin
Salt Lake Community College 2002 — 2006
N/A, American Sign Language Interpreting
Megaplex Theatres November 2014 - Present
Megaplex Theatres September 2013 - December 2014
IPC International December 2012 - September 2013
Summit County Sheriff's Office May 2013 - July 2013
Megaplex Movie Theaters December 2011 - May 2013
Teleperformance August 2012 - September 2012
United States Marine Corps January 2007 - January 2012
Megaplex Theatres October 2002 - January 2007
Skills
Microsoft Office, Money, Risk Management, American Sign Language, Rifle Marksmenship, Military, PowerPoint, Accounting, First Aid, Security, Conflict Resolution, Microsoft Word, Organizational..., Cash Register, Military Experience, Supervisory Experience, Microsoft Excel, Time Management, Supervisory Skills, Management, Customer Service, Team Building, Training, Operations Management
Education
University of Phoenix 2012 — 2015
Working towards a BS human services/family and child care services, Social Work
Kaplan University 2010 — 2011
None, Criminal Justice Human Admin
Salt Lake Community College 2002 — 2006
N/A, American Sign Language Interpreting
Irvin Marcellin's Teleperformance Experience September 2007 - May 2012
Job Technical Support Specialist
Industry Marketing and Advertising
Experience
Teleperformance September 2007 - May 2012
Precision Response Corporation November 2005 - February 2007
Johnson & Wales University September 2005 - November 2005
Johnson & Wales University February 2005 - September 2005
Skills
Service Delivery, Technical Support, Call Center, CRM, XP, Help Desk Support, Troubleshooting, Call Centers, Customer Satisfaction
Education
Johnson and Wales University 2003 — 2007
Bachelors of Science, Marketing
Teleperformance September 2007 - May 2012
Precision Response Corporation November 2005 - February 2007
Johnson & Wales University September 2005 - November 2005
Johnson & Wales University February 2005 - September 2005
Skills
Service Delivery, Technical Support, Call Center, CRM, XP, Help Desk Support, Troubleshooting, Call Centers, Customer Satisfaction
Education
Johnson and Wales University 2003 — 2007
Bachelors of Science, Marketing
Abby Lynch's Teleperformance Experience October 2008 - October 2009
Job Supervisor Data Processing & Claims Creation at Advocate Radiology Billing & Reimbursement Specialists, LLC
Industry Hospital & Health Care
Experience
Advocate Radiology Billing & Reimbursement Specialists, LLC April 2015 - Present
OhioHealth February 2012 - Present
OhioHealth February 2012 - Present
Dublin Physical Medicine July 2014 - April 2015
Checksmart November 2009 - June 2011
Teleperformance October 2008 - October 2009
Skills
Outlook, Customer Satisfaction, Accounts Receivable, Human Resources, Interviewing Skills, Customer Relations, Insurance, Microsoft Office, Prior Authorization
Education
Kaplan University 2014 — 2015
medical assistant
Fortis College-Ohio 2011 — 2013
Associates, Business Administration and Management, General
Westland High School 2001 — 2005
Diploma, Business Administration and Management, General
Advocate Radiology Billing & Reimbursement Specialists, LLC April 2015 - Present
OhioHealth February 2012 - Present
OhioHealth February 2012 - Present
Dublin Physical Medicine July 2014 - April 2015
Checksmart November 2009 - June 2011
Teleperformance October 2008 - October 2009
Skills
Outlook, Customer Satisfaction, Accounts Receivable, Human Resources, Interviewing Skills, Customer Relations, Insurance, Microsoft Office, Prior Authorization
Education
Kaplan University 2014 — 2015
medical assistant
Fortis College-Ohio 2011 — 2013
Associates, Business Administration and Management, General
Westland High School 2001 — 2005
Diploma, Business Administration and Management, General
Brian Grygla's Teleperformance Experience June 2012 - September 2012
Job Student at ITT Technical InstituteMurray
Industry Information Technology and Services
Experience
Teleperformance June 2012 - September 2012
LDS Beehive Clothing February 2011 - May 2012
Skills
Cisco Routing &..., Networking, Cabling, Microsoft Excel, Microsoft Word, Windows 7, Microsoft Servers, Linux, Beginner Computer..., Python, Raptor, Microsoft SQL Server, Forklift Operator, Bilingual Spanish, Customer Service, Technical Support
Education
ITT Technical Institute-Murray 2011 — 2013
Associate's degree, Computer Systems Networking and Telecommunications
Teleperformance June 2012 - September 2012
LDS Beehive Clothing February 2011 - May 2012
Skills
Cisco Routing &..., Networking, Cabling, Microsoft Excel, Microsoft Word, Windows 7, Microsoft Servers, Linux, Beginner Computer..., Python, Raptor, Microsoft SQL Server, Forklift Operator, Bilingual Spanish, Customer Service, Technical Support
Education
ITT Technical Institute-Murray 2011 — 2013
Associate's degree, Computer Systems Networking and Telecommunications
Brandon Woosley's Teleperformance Experience 2008 - 2012
Job Customer Service
Industry Insurance
Experience
Assurant October 2013 - Present
Teleperformance 2008 - 2012
Alliance Inventory September 2002 - August 2008
Skills
Call Centers, Technical Support, Troubleshooting, Customer Experience, Windows 7, Windows XP, Computer Hardware, Avaya, Team Leadership, Vendor Management, Customer Support, Computer Repair, Windows, Team Management, Laptops, Operating Systems, Customer Service
Education
Kaplan University 2012 — 2014
University of Phoenix 2010 — 2012
Associate of Arts (AA), Information Technology
Assurant October 2013 - Present
Teleperformance 2008 - 2012
Alliance Inventory September 2002 - August 2008
Skills
Call Centers, Technical Support, Troubleshooting, Customer Experience, Windows 7, Windows XP, Computer Hardware, Avaya, Team Leadership, Vendor Management, Customer Support, Computer Repair, Windows, Team Management, Laptops, Operating Systems, Customer Service
Education
Kaplan University 2012 — 2014
University of Phoenix 2010 — 2012
Associate of Arts (AA), Information Technology
Roda Triplett's Teleperformance Experience August 2009 - June 2011
Job Evaluation Services at Touch Point Connection
Industry Computer & Network Security
Experience
Navion March 2013 - Present
Touch Point Connection February 2011 - Present
Teleperformance August 2009 - June 2011
Skills
Risk Management, HIPAA, System Administration, Account Management, Computer Security
Education
Pinnacle Career Institute-North Kansas City 2011 — 2013
Associate of Arts and Sciences (A.A.S.), Billing and Coding
Indiana Wesleyan University 2004 — 2005
Navion March 2013 - Present
Touch Point Connection February 2011 - Present
Teleperformance August 2009 - June 2011
Skills
Risk Management, HIPAA, System Administration, Account Management, Computer Security
Education
Pinnacle Career Institute-North Kansas City 2011 — 2013
Associate of Arts and Sciences (A.A.S.), Billing and Coding
Indiana Wesleyan University 2004 — 2005
Anthony McGarrah's Teleperformance Experience December 2011 - September 2012
Job Customer Service Rep at GCG Graden City Group
Industry
Experience
GCG Graden City Group December 2012 - Present
Nations Healthcare September 2012 - December 2012
Teleperformance December 2011 - September 2012
Wendys Costa Rica November 2009 - June 2010
Education
ITT Technical Institute-Columbus 2013 — 2015
Associate's degree, Family Law Paralegal
GCG Graden City Group December 2012 - Present
Nations Healthcare September 2012 - December 2012
Teleperformance December 2011 - September 2012
Wendys Costa Rica November 2009 - June 2010
Education
ITT Technical Institute-Columbus 2013 — 2015
Associate's degree, Family Law Paralegal
Mysaruh Massoud's Teleperformance Experience October 2013 - November 2013
Job Student at Henry Ford Community College
Industry
Experience
Teleperformance October 2013 - November 2013
Summit EHR December 2012 - October 2013
Core-Mark International September 2012 - December 2012
Uhaul January 2012 - June 2012
Skills
Microsoft Office, PowerPoint, Microsoft Excel, Customer Service, Microsoft Word, Facebook, Outlook, Strategic Planning, Sales Operations, Data Entry
Education
Henry Ford Community College 2013 — 2013
Teleperformance October 2013 - November 2013
Summit EHR December 2012 - October 2013
Core-Mark International September 2012 - December 2012
Uhaul January 2012 - June 2012
Skills
Microsoft Office, PowerPoint, Microsoft Excel, Customer Service, Microsoft Word, Facebook, Outlook, Strategic Planning, Sales Operations, Data Entry
Education
Henry Ford Community College 2013 — 2013
Kendra Goodley's Teleperformance Experience March 2010 - Present
Job Workforce Analyst
Industry Telecommunications
Experience
Teleperformance March 2010 - Present
Medical Staffing Network April 2012 - June 2012
Best Buy October 2009 - March 2010
Skills
Call Centers, Customer Experience, Customer Service, Performance Management, Management, Workforce Management, Real Time Monitoring, Data Analysis, Data Entry, Microsoft Excel, Microsoft Word, Microsoft Office, Avaya Technologies
Education
West Virginia University 2006 — 2008
Bachelor's Degree, Multidisciplinary Studies, 3.1
James H Faulkner State Community College 2005 — 2006
Associate's Degree, Physical Education, 3.45
University of South Alabama 2004 — 2005
Bachelor's Degree, Physical Therapy, 2.8
Teleperformance March 2010 - Present
Medical Staffing Network April 2012 - June 2012
Best Buy October 2009 - March 2010
Skills
Call Centers, Customer Experience, Customer Service, Performance Management, Management, Workforce Management, Real Time Monitoring, Data Analysis, Data Entry, Microsoft Excel, Microsoft Word, Microsoft Office, Avaya Technologies
Education
West Virginia University 2006 — 2008
Bachelor's Degree, Multidisciplinary Studies, 3.1
James H Faulkner State Community College 2005 — 2006
Associate's Degree, Physical Education, 3.45
University of South Alabama 2004 — 2005
Bachelor's Degree, Physical Therapy, 2.8
Tiery Edmond's Teleperformance Experience September 2003 - Present
Job Manager at Teleperformance
Industry Telecommunications
Experience
Teleperformance September 2003 - Present
US Army August 1990 - August 2000
Education
Blanche Ely High 1986 — 1990
Keiser University-Ft Lauderdale
Associate's degree, Computer Science
Teleperformance September 2003 - Present
US Army August 1990 - August 2000
Education
Blanche Ely High 1986 — 1990
Keiser University-Ft Lauderdale
Associate's degree, Computer Science
Larry Bentley's Teleperformance Experience July 2013 - Present
Job tech support agent at Teleperformance
Industry Outsourcing/Offshoring
Experience
Teleperformance July 2013 - Present
General Mills August 2008 - March 2013
Austin Powder Company June 2007 - July 2008
Education
Kaplan University
Teleperformance July 2013 - Present
General Mills August 2008 - March 2013
Austin Powder Company June 2007 - July 2008
Education
Kaplan University
Vance M. Burks II's Teleperformance Experience June 2015 - Present
Job Cultivated Manager, Customer Service Professional, Visionary Leader
Industry Fine Art
Experience
Teleperformance June 2015 - Present
UPS July 2013 - June 2015
AT&T February 2009 - November 2012
Louisville Metro Government June 2006 - August 2008
Cash America Pawn Shop Inc June 2004 - April 2007
Skills
Social Media, Customer Service, Teaching, Public Speaking, Research, Microsoft Excel, Management, Microsoft Word, Microsoft Office, Photoshop, Training, Team Leadership, Customer Satisfaction, Leadership, Strategic Planning
Education
Indiana Wesleyan University 2015 — 2017
Bachelor’s Degree, Business Information Systems
Mid-Continent University 2011 — 2014
Business Administration and Management, General
Teleperformance June 2015 - Present
UPS July 2013 - June 2015
AT&T February 2009 - November 2012
Louisville Metro Government June 2006 - August 2008
Cash America Pawn Shop Inc June 2004 - April 2007
Skills
Social Media, Customer Service, Teaching, Public Speaking, Research, Microsoft Excel, Management, Microsoft Word, Microsoft Office, Photoshop, Training, Team Leadership, Customer Satisfaction, Leadership, Strategic Planning
Education
Indiana Wesleyan University 2015 — 2017
Bachelor’s Degree, Business Information Systems
Mid-Continent University 2011 — 2014
Business Administration and Management, General
Lourdes Camacho's Teleperformance Experience 2005 - 2007
Job Planner/ Inside Sales/ Customer Service/Transportation Logistics / Buyer
Industry Transportation/Trucking/Railroad
Experience
Con-way Truckload 2014 - September 2014
Honda of Mexico 2012 - 2014
MBE 2010 - 2012
Emerson Climate Technologies 2009 - 2010
NXP Semiconductors Mexico 2009 - 2009
Partes Ya 2008 - 2009
Corporativo Banco Santander 2007 - 2008
Teleperformance 2005 - 2007
Skills
*Bilingual..., *SAPProduction..., *Effective problem..., CRM, Management, Negotiation, Logistics, Sales Management, Shipping, Customs Regulations
Education
Instituto Tecnológico y de Estudios Superiores de Occidente, A.C.
Bachelor's Degree, International Business/Trade/Commerce
Con-way Truckload 2014 - September 2014
Honda of Mexico 2012 - 2014
MBE 2010 - 2012
Emerson Climate Technologies 2009 - 2010
NXP Semiconductors Mexico 2009 - 2009
Partes Ya 2008 - 2009
Corporativo Banco Santander 2007 - 2008
Teleperformance 2005 - 2007
Skills
*Bilingual..., *SAPProduction..., *Effective problem..., CRM, Management, Negotiation, Logistics, Sales Management, Shipping, Customs Regulations
Education
Instituto Tecnológico y de Estudios Superiores de Occidente, A.C.
Bachelor's Degree, International Business/Trade/Commerce
mary mcnabb's Teleperformance Experience
Job technical support advisor at Teleperformance
Industry Outsourcing/Offshoring
Experience
Teleperformance
Skills
Troubleshooting, Windows 7, Windows, Computer Hardware, Networking, Windows XP, Operating Systems, Customer Service, Windows Server
Education
Kaplan University 2003 — 2007
Associate of Arts and Sciences (A.A.S.), Computer and Information Sciences and Support Services
Teleperformance
Skills
Troubleshooting, Windows 7, Windows, Computer Hardware, Networking, Windows XP, Operating Systems, Customer Service, Windows Server
Education
Kaplan University 2003 — 2007
Associate of Arts and Sciences (A.A.S.), Computer and Information Sciences and Support Services
Dominique Brooks's Teleperformance Experience June 2012 - July 2013
Job Student at Keiser College
Industry
Experience
GO Airport Shuttle & Executive Car Reservation Agent/Customer ServiceGo Airport ShuttleJune 2014 - Present
AT&T Mobility September 2013 - April 2014
Teleperformance June 2012 - July 2013
Teleperformance June 2012 - July 2013
Racetrac Petroleum January 2010 - February 2011
Skills
Microsoft Office, Customer Service, Customer Satisfaction, Data Entry
Education
Keiser University 2014 — 2017
B.S., Network Systems & Data Communications
Keiser College 2014 — 2016
Bachelor’s Degree, Network and System Administration/Administrator
Dillard High School 2005 — 2009
High School Diploma
GO Airport Shuttle & Executive Car Reservation Agent/Customer ServiceGo Airport ShuttleJune 2014 - Present
AT&T Mobility September 2013 - April 2014
Teleperformance June 2012 - July 2013
Teleperformance June 2012 - July 2013
Racetrac Petroleum January 2010 - February 2011
Skills
Microsoft Office, Customer Service, Customer Satisfaction, Data Entry
Education
Keiser University 2014 — 2017
B.S., Network Systems & Data Communications
Keiser College 2014 — 2016
Bachelor’s Degree, Network and System Administration/Administrator
Dillard High School 2005 — 2009
High School Diploma
TeleTech
Sykes
iQor
cDs Global
eTelecare Global Solutions
Expert Global Solutions
Sykes Enterprises
Atento