Teleperformance ASD
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Teleperformance ASD Employees
Employee
Years
Job
Industry
Brittany Morrow Brittany Morrow's Teleperformance ASD Experience January 2010 - September 2011
Job Financial Services Representative at Barksdale Federal Credit Union
Industry Banking
Experience
Barksdale Federal Credit Union October 2014 - Present
Barksdale Federal Credit Union November 2011 - September 2014
Teleperformance ASD January 2010 - September 2011
Southern University Agricultural & Mechanical College May 2007 - July 2010
Skills
Microsoft Office, Customer Service, Leadership, Outlook, Microsoft Word, Sales, Training, Research, PowerPoint, Team Leadership, Loans, Process Improvement, Public Speaking, Credit, Financial Services, Call Centers, Time Management, Event Planning, Marketing, Customer Satisfaction, Teamwork, Customer Experience, Finance, Banking, Data Entry, Telephone Skills, Team Building, Access
Education
University of Phoenix 2012 — 2014
Master of Business Administration (M.B.A.), w/ concentration in Health Care Management
Southern University and Agricultural and Mechanical College at Baton Rouge 2007 — 2010
Bachelor of Science (BS), Rehabilitation Services & Disability Studies
Barksdale Federal Credit Union October 2014 - Present
Barksdale Federal Credit Union November 2011 - September 2014
Teleperformance ASD January 2010 - September 2011
Southern University Agricultural & Mechanical College May 2007 - July 2010
Skills
Microsoft Office, Customer Service, Leadership, Outlook, Microsoft Word, Sales, Training, Research, PowerPoint, Team Leadership, Loans, Process Improvement, Public Speaking, Credit, Financial Services, Call Centers, Time Management, Event Planning, Marketing, Customer Satisfaction, Teamwork, Customer Experience, Finance, Banking, Data Entry, Telephone Skills, Team Building, Access
Education
University of Phoenix 2012 — 2014
Master of Business Administration (M.B.A.), w/ concentration in Health Care Management
Southern University and Agricultural and Mechanical College at Baton Rouge 2007 — 2010
Bachelor of Science (BS), Rehabilitation Services & Disability Studies
David Katelansky David Katelansky's Teleperformance ASD Experience May 2012 - February 2014
Job Webmaster/developer at Margate Software Foundation
Industry Computer Software
Experience
Margate Software Foundation August 2008 - Present
Holiday Cruise Line March 2015 - May 2015
United Parcel Service October 2014 - January 2015
Teleperformance March 2014 - November 2014
Teleperformance ASD May 2012 - February 2014
Microsoft Online Services Technical Support September 2010 - May 2012
C&C Global Enterprises June 2008 - September 2010
Broward County Public Schools May 2005 - September 2008
Precision Response Corporation November 2007 - March 2008
American Home Lenders June 2007 - November 2007
Skills
Technical Support, Microsoft Technologies, Network Administration, Troubleshooting, Servers, Blackberry, Program Management, C#, Technical Recruiting, Windows 7, Computer Hardware, VMware, Active Directory, VPN, Hardware, ASP.NET, Training, Windows Server, Hyper-V, Microsoft SQL Server, Network Security, Business Intelligence, System Administration, SDLC, XP, Office 365, Operating Systems, Software Development, Windows XP, Microsoft Exchange, JavaScript, Cloud Computing, DHCP, Powershell, SharePoint, Windows, Java, Vendor Management, Management, Enterprise Software, Networking, Software Project..., Microsoft Office, Customer Service, Agile Methodologies, Business Analysis, SQL, TCP/IP, Databases, DNS
Education
Houston Community College 1987 — 1991
Associate's Degree, Computer Science, 3.51
Margate Software Foundation August 2008 - Present
Holiday Cruise Line March 2015 - May 2015
United Parcel Service October 2014 - January 2015
Teleperformance March 2014 - November 2014
Teleperformance ASD May 2012 - February 2014
Microsoft Online Services Technical Support September 2010 - May 2012
C&C Global Enterprises June 2008 - September 2010
Broward County Public Schools May 2005 - September 2008
Precision Response Corporation November 2007 - March 2008
American Home Lenders June 2007 - November 2007
Skills
Technical Support, Microsoft Technologies, Network Administration, Troubleshooting, Servers, Blackberry, Program Management, C#, Technical Recruiting, Windows 7, Computer Hardware, VMware, Active Directory, VPN, Hardware, ASP.NET, Training, Windows Server, Hyper-V, Microsoft SQL Server, Network Security, Business Intelligence, System Administration, SDLC, XP, Office 365, Operating Systems, Software Development, Windows XP, Microsoft Exchange, JavaScript, Cloud Computing, DHCP, Powershell, SharePoint, Windows, Java, Vendor Management, Management, Enterprise Software, Networking, Software Project..., Microsoft Office, Customer Service, Agile Methodologies, Business Analysis, SQL, TCP/IP, Databases, DNS
Education
Houston Community College 1987 — 1991
Associate's Degree, Computer Science, 3.51
Max Richardson's Teleperformance ASD Experience November 2012 - January 2013
Job Floor crew at WPTV Newschannel 5
Industry Media Production
Experience
WPTV Newschannel 5 May 2015 - Present
Saks Fifth Avenue September 2014 - May 2015
BYL Network Inc. January 2014 - May 2014
T.M. Windows January 2013 - July 2013
Teleperformance ASD November 2012 - January 2013
RadioShack November 2011 - June 2012
Palm Beach County Sheriff's Office January 2012 - May 2012
Staffing Connection & Action Labor December 2010 - June 2011
Pump It Up April 2008 - November 2010
Skills
Public Speaking, Editing, BlogTalkRadio, Microsoft Word, Microsoft Office, PowerPoint, Research, Sales Research, Microsoft Excel, Teaching, Teamwork, Customer Service, Facebook, Social Media, Data Entry, Sports, Critical Thinking, Final Cut Pro, Coaching, Training, Time Management, Adobe Premiere Pro, Twitter, Video Production, Social Networking, Video Editing, Broadcast, Video, Television, New Media
Education
Miami Dade College 2013 — 2014
Associate of Science (A.S.), Radio & Television Broadcasting
Broward College 2009 — 2012
Associate's degree, Liberal Arts and Sciences/Liberal Studies
WPTV Newschannel 5 May 2015 - Present
Saks Fifth Avenue September 2014 - May 2015
BYL Network Inc. January 2014 - May 2014
T.M. Windows January 2013 - July 2013
Teleperformance ASD November 2012 - January 2013
RadioShack November 2011 - June 2012
Palm Beach County Sheriff's Office January 2012 - May 2012
Staffing Connection & Action Labor December 2010 - June 2011
Pump It Up April 2008 - November 2010
Skills
Public Speaking, Editing, BlogTalkRadio, Microsoft Word, Microsoft Office, PowerPoint, Research, Sales Research, Microsoft Excel, Teaching, Teamwork, Customer Service, Facebook, Social Media, Data Entry, Sports, Critical Thinking, Final Cut Pro, Coaching, Training, Time Management, Adobe Premiere Pro, Twitter, Video Production, Social Networking, Video Editing, Broadcast, Video, Television, New Media
Education
Miami Dade College 2013 — 2014
Associate of Science (A.S.), Radio & Television Broadcasting
Broward College 2009 — 2012
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Ed Wolfe Ed Wolfe's Teleperformance ASD Experience March 2013 - July 2013
Job IT Consultant at Ed Wolfe Consulting
Industry Information Technology and Services
Experience
Ed Wolfe Consulting June 2013 - Present
Ed Wolfe Consulting January 2009 - Present
Teleperformance- ASD March 2013 - July 2013
Teleperformance- ASD November 2010 - June 2011
Palm Beach County Supervisor of Elections September 2007 - May 2010
Ed Wolfe Consulting March 2005 - September 2007
Marcus Evans August 2004 - March 2005
National Restaurant Association December 2003 - May 2004
Park Community Church 1998 - 2003
Ed Wolfe Consulting March 1999 - August 2002
Skills
Business Intelligence, Data Warehousing, Database Administration, Consulting, Technical Writing, Technical Recruiting, Software Design, Product Support, Team Building, Account Management, Windows, New Business Development, Strategic Planning, Negotiation, CRM, Customer Service, Business Development, Business Strategy, Microsoft Office, Marketing, MCITP: 2008 Enterprise..., Budgets, Superior Computer Skills, Program Management, Leadership, Training, SAS programming, Cloud Computing, Networking, Software Development, CMS, SQL, Databases, SharePoint, Access
Education
Microsoft 2013 — 2013
Certified Office 365 Support Engineer, Office 365, Passed
The Data Warehousing Institute 2010 — 2013
Member, Business Intelligence / Data Warehousing, N/A
PC Professor 2012 — 2012
Certification, CompTia A+, A+, Passed
PC Professor 2012 — 2012
Certificate of Completion, MCITP: 2008 Enterprise Administrator, Passed
Verizon Wireless 2010 — 2011
Certification, Tier II Technical Support, Passed
Florida Division of Elections 2007 — 2010
Certification, Voting and Related Equipment Support, Passed
Database/Data Analysis Certification at BIR 2001 — 2002
Certification, Database and Data Analysis, 3.6
Microsoft Professional Certifications (Windows/Office) 2001 — 2001
Certification, Microsoft Windows and Office, Passed
Northeastern Illinois University 1986 — 1988
BA, Public Relations, Computer Science (coursework), 5.0
Ed Wolfe Consulting June 2013 - Present
Ed Wolfe Consulting January 2009 - Present
Teleperformance- ASD March 2013 - July 2013
Teleperformance- ASD November 2010 - June 2011
Palm Beach County Supervisor of Elections September 2007 - May 2010
Ed Wolfe Consulting March 2005 - September 2007
Marcus Evans August 2004 - March 2005
National Restaurant Association December 2003 - May 2004
Park Community Church 1998 - 2003
Ed Wolfe Consulting March 1999 - August 2002
Skills
Business Intelligence, Data Warehousing, Database Administration, Consulting, Technical Writing, Technical Recruiting, Software Design, Product Support, Team Building, Account Management, Windows, New Business Development, Strategic Planning, Negotiation, CRM, Customer Service, Business Development, Business Strategy, Microsoft Office, Marketing, MCITP: 2008 Enterprise..., Budgets, Superior Computer Skills, Program Management, Leadership, Training, SAS programming, Cloud Computing, Networking, Software Development, CMS, SQL, Databases, SharePoint, Access
Education
Microsoft 2013 — 2013
Certified Office 365 Support Engineer, Office 365, Passed
The Data Warehousing Institute 2010 — 2013
Member, Business Intelligence / Data Warehousing, N/A
PC Professor 2012 — 2012
Certification, CompTia A+, A+, Passed
PC Professor 2012 — 2012
Certificate of Completion, MCITP: 2008 Enterprise Administrator, Passed
Verizon Wireless 2010 — 2011
Certification, Tier II Technical Support, Passed
Florida Division of Elections 2007 — 2010
Certification, Voting and Related Equipment Support, Passed
Database/Data Analysis Certification at BIR 2001 — 2002
Certification, Database and Data Analysis, 3.6
Microsoft Professional Certifications (Windows/Office) 2001 — 2001
Certification, Microsoft Windows and Office, Passed
Northeastern Illinois University 1986 — 1988
BA, Public Relations, Computer Science (coursework), 5.0
Jayme Lesline Jayme Lesline's Teleperformance ASD Experience November 2010 - August 2011
Job ..
Industry Information Technology and Services
Experience
UPS July 2014 - Present
CenturyLink December 2013 - July 2014
The Cardone Group May 2013 - July 2013
Orange Country Convention Center June 2011 - May 2013
Teleperformance ASD November 2010 - August 2011
Alltel Communications/Verizon Wireless February 2006 - September 2009
T2 WIRELESS November 2005 - May 2006
Alltel Communications August 2001 - February 2006
Frontier Consulting Group February 2000 - July 2001
Skills
Cooking, Desktop Support, IT Asset Management, Animal Nutrition, Customer Service, Project Management, Events Organisation, Technical Support, Telecommunications, Access, Management, XP, Baking, Food Preparation, Sales, Switches, Troubleshooting, Software Documentation, VoIP, Routers, Windows XP, Call Centers, Network Engineering, Customer Satisfaction, Bread, Yeast, Pastry, Personal Chef Services, Customer Experience, Software Installation, Help Desk Support, BMC Remedy, A+ Certified, Windows 7
Education
Manhattan Area Technical College 2004 — 2005
AAS, Information and Network Technology
Manhattan Area Technical College 1997 — 1998
Certificate, Graphic Arts
Bellevue University
Project Management
UPS July 2014 - Present
CenturyLink December 2013 - July 2014
The Cardone Group May 2013 - July 2013
Orange Country Convention Center June 2011 - May 2013
Teleperformance ASD November 2010 - August 2011
Alltel Communications/Verizon Wireless February 2006 - September 2009
T2 WIRELESS November 2005 - May 2006
Alltel Communications August 2001 - February 2006
Frontier Consulting Group February 2000 - July 2001
Skills
Cooking, Desktop Support, IT Asset Management, Animal Nutrition, Customer Service, Project Management, Events Organisation, Technical Support, Telecommunications, Access, Management, XP, Baking, Food Preparation, Sales, Switches, Troubleshooting, Software Documentation, VoIP, Routers, Windows XP, Call Centers, Network Engineering, Customer Satisfaction, Bread, Yeast, Pastry, Personal Chef Services, Customer Experience, Software Installation, Help Desk Support, BMC Remedy, A+ Certified, Windows 7
Education
Manhattan Area Technical College 2004 — 2005
AAS, Information and Network Technology
Manhattan Area Technical College 1997 — 1998
Certificate, Graphic Arts
Bellevue University
Project Management
Kurt B Stennett's Teleperformance ASD Experience July 2010 — November 2011
Job Senior Performance Compliance Lead at Arise Virtual Solutions Inc.
Industry Outsourcing/Offshoring
Experience
Arise Virtual Solutions Inc. March 2014 — Present
Arise Virtual Solutions Inc. November 2011 — March 2014
Teleperformance ASD July 2010 — November 2011
Florida Atlantic University December 2008 — May 2009
The Answer Group (TAG) May 2006 — December 2008
The Answer Group (TAG) August 2005 — May 2006
Skills
CCMS, Avaya, Quality Assurance, Excel, PowerPoint, Word, Outlook, GoToMeeting, LogMeIn, Confirmit, Reporting & Analysis, Video Editing, Camtasia, Political Science, International Relations, Microsoft Excel, Troubleshooting, Microsoft Word, Management, Call Centers, Customer Satisfaction, Team Leadership, Customer Service, Team Building, Training, Operations Management, Process Improvement, Coaching
Education
Florida Atlantic University 2007 — 2009
Masters, Political Science
University of the West Indies, Mona Campus 2001 — 2004
Bachelors of Science, International Relations, Political Science
Arise Virtual Solutions Inc. March 2014 — Present
Arise Virtual Solutions Inc. November 2011 — March 2014
Teleperformance ASD July 2010 — November 2011
Florida Atlantic University December 2008 — May 2009
The Answer Group (TAG) May 2006 — December 2008
The Answer Group (TAG) August 2005 — May 2006
Skills
CCMS, Avaya, Quality Assurance, Excel, PowerPoint, Word, Outlook, GoToMeeting, LogMeIn, Confirmit, Reporting & Analysis, Video Editing, Camtasia, Political Science, International Relations, Microsoft Excel, Troubleshooting, Microsoft Word, Management, Call Centers, Customer Satisfaction, Team Leadership, Customer Service, Team Building, Training, Operations Management, Process Improvement, Coaching
Education
Florida Atlantic University 2007 — 2009
Masters, Political Science
University of the West Indies, Mona Campus 2001 — 2004
Bachelors of Science, International Relations, Political Science
Timothy Rupp's Teleperformance ASD Experience January 2011 - July 2015
Job Customer Experience at Vyance, Inc.
Industry Consumer Electronics
Experience
Vyance, Inc. July 2015 - Present
Teleperformance ASD January 2011 - July 2015
Intelligent Design Automation June 2009 - February 2011
Magical Media, Inc October 2007 - July 2009
Tweeter Home Entertainment Group 2000 - 2007
Sound Advice/Tweeter Home Entertainment 2000 - 2007
Sound Advice 2000 - 2005
AEI Inc., Seattle, WA 1992 - 1998
Skills
MCP 70-662, Consumer Electronics, Home Automation, Crestron, Home Theater, System Design, Customer Service, Java, Product Marketing, Video, Security, Office 365, Sound, Video Conferencing, Automation, Product Management, AV, Digital Signage, Troubleshooting, C#, Microsoft Exchange, Integration, Team Building, Software Installation, Account Management, CCTV, Cabling, Electronics, Lighting Control, Sales Management, Microsoft Certified...
Education
Kaplan University 2009 — 2011
Bachelors, Information Technology, 3.86 GPA
Phoenix College 1976 — 1978
AS, Electronics Engineering Technology
Vyance, Inc. July 2015 - Present
Teleperformance ASD January 2011 - July 2015
Intelligent Design Automation June 2009 - February 2011
Magical Media, Inc October 2007 - July 2009
Tweeter Home Entertainment Group 2000 - 2007
Sound Advice/Tweeter Home Entertainment 2000 - 2007
Sound Advice 2000 - 2005
AEI Inc., Seattle, WA 1992 - 1998
Skills
MCP 70-662, Consumer Electronics, Home Automation, Crestron, Home Theater, System Design, Customer Service, Java, Product Marketing, Video, Security, Office 365, Sound, Video Conferencing, Automation, Product Management, AV, Digital Signage, Troubleshooting, C#, Microsoft Exchange, Integration, Team Building, Software Installation, Account Management, CCTV, Cabling, Electronics, Lighting Control, Sales Management, Microsoft Certified...
Education
Kaplan University 2009 — 2011
Bachelors, Information Technology, 3.86 GPA
Phoenix College 1976 — 1978
AS, Electronics Engineering Technology
Paulo Iglesia's Teleperformance ASD Experience September 2011 - May 2015
Job Microsoft Office 365 Concierge Amabassador at Experis
Industry Computer Networking
Experience
Experis May 2015 - Present
Teleperformance ASD September 2011 - May 2015
Teleperformance ASD November 2010 - August 2011
Global Internet Communications July 2005 - July 2007
The Answer Group (TAG) February 2003 - July 2005
Skills
Call Center, Avaya, XP, Troubleshooting, Computer Hardware, VBA, Customer Satisfaction, Windows 7, Operating Systems, Windows, Quality Assurance, Office 2010, Office 365, Microsoft Excel, Android, iOS, Group Policy, Workforce Management, DNS, Call Centers, WAN, Microsoft Exchange, HTML, Contact Centers, Windows Server, SharePoint, Technical Support, Microsoft Technologies, ITIL, VPN, Disaster Recovery, Active Directory, TCP/IP, Visio, Server Administration, Windows XP, Servers, Hardware, Help Desk Support, Customer Service, Network Administration, Networking, Microsoft Office
Education
Universidad de Buenos Aires / UBA 1997 — 2001
Ciencias de la cominicacion
E.T. N34 D.E. 9 1991 — 1996
General Contractor, Construction Engineering Technology/Technician
Experis May 2015 - Present
Teleperformance ASD September 2011 - May 2015
Teleperformance ASD November 2010 - August 2011
Global Internet Communications July 2005 - July 2007
The Answer Group (TAG) February 2003 - July 2005
Skills
Call Center, Avaya, XP, Troubleshooting, Computer Hardware, VBA, Customer Satisfaction, Windows 7, Operating Systems, Windows, Quality Assurance, Office 2010, Office 365, Microsoft Excel, Android, iOS, Group Policy, Workforce Management, DNS, Call Centers, WAN, Microsoft Exchange, HTML, Contact Centers, Windows Server, SharePoint, Technical Support, Microsoft Technologies, ITIL, VPN, Disaster Recovery, Active Directory, TCP/IP, Visio, Server Administration, Windows XP, Servers, Hardware, Help Desk Support, Customer Service, Network Administration, Networking, Microsoft Office
Education
Universidad de Buenos Aires / UBA 1997 — 2001
Ciencias de la cominicacion
E.T. N34 D.E. 9 1991 — 1996
General Contractor, Construction Engineering Technology/Technician
Stephen Butauski's Teleperformance ASD Experience February 2011 - Present
Job Director of Human Resources at Teleperformance ASD
Industry Human Resources
Experience
Teleperformance ASD February 2011 - Present
AlphaStaff Inc. May 2007 - October 2010
AutoNation, Inc. December 2004 - April 2007
Van Guard Car Rental USA, Inc. December 1996 - December 2004
Skills
Employee Relations, Onboarding, Performance Management, Benefits Administration, BPO, Strategy, Training, Employee Training, Organizational..., Start-ups, Management, Employee Benefits, FMLA, Human Resources, COBRA, Leadership, Payroll, Policy, Recruiting, Temporary Placement
Education
The University of Akron 1986 — 1991
Bachelors Degree, Psychology
Teleperformance ASD February 2011 - Present
AlphaStaff Inc. May 2007 - October 2010
AutoNation, Inc. December 2004 - April 2007
Van Guard Car Rental USA, Inc. December 1996 - December 2004
Skills
Employee Relations, Onboarding, Performance Management, Benefits Administration, BPO, Strategy, Training, Employee Training, Organizational..., Start-ups, Management, Employee Benefits, FMLA, Human Resources, COBRA, Leadership, Payroll, Policy, Recruiting, Temporary Placement
Education
The University of Akron 1986 — 1991
Bachelors Degree, Psychology
Stephen Paulk's Teleperformance ASD Experience November 2010 - October 2011
Job Client Care Representative at SunTrust Bank
Industry Outsourcing/Offshoring
Experience
SunTrust Banks August 2011 - December 2011
Teleperformance, ASD November 2010 - October 2011
Self employed February 2009 - October 2010
Comcast Communications August 2006 - July 2008
Education
Bellevue University
Behavioral Health Sciences
SunTrust Banks August 2011 - December 2011
Teleperformance, ASD November 2010 - October 2011
Self employed February 2009 - October 2010
Comcast Communications August 2006 - July 2008
Education
Bellevue University
Behavioral Health Sciences
Jonique Wallace's Teleperformance ASD Experience May 2011 - September 2011
Job Customer Care Professional J P Morgan Chase
Industry Banking
Experience
Burger King Corporation May 2012 - Present
J P Morgan Chase October 2011 - Present
Teleperformance ASD May 2011 - September 2011
Education
Southern University and Agricultural and Mechanical College at Baton Rouge 2008 — 2010
Nevile High School 2004 — 2008
Burger King Corporation May 2012 - Present
J P Morgan Chase October 2011 - Present
Teleperformance ASD May 2011 - September 2011
Education
Southern University and Agricultural and Mechanical College at Baton Rouge 2008 — 2010
Nevile High School 2004 — 2008
Jeffrey Seidel's Teleperformance ASD Experience 2008 - August 2014
Job Help Desk Analyst at Assurant
Industry Computer Networking
Experience
Assurant February 2015 - Present
Teleperformance ASD 2008 - August 2014
Skills
Microsoft Exchange, Operating Systems, Blackberry, VoIP, Mobile Devices, Telecommunications, Cloud Computing, Powershell, Office 365, DSL, Android, Troubleshooting, Desktop Computers, Technical Support, iOS, Networking, Help Desk Support, Windows 7, Windows XP, Call Centers, Computer Hardware, Hardware
Education
Florida International University 1981 — 1983
University of Miami 1975 — 1980
Assurant February 2015 - Present
Teleperformance ASD 2008 - August 2014
Skills
Microsoft Exchange, Operating Systems, Blackberry, VoIP, Mobile Devices, Telecommunications, Cloud Computing, Powershell, Office 365, DSL, Android, Troubleshooting, Desktop Computers, Technical Support, iOS, Networking, Help Desk Support, Windows 7, Windows XP, Call Centers, Computer Hardware, Hardware
Education
Florida International University 1981 — 1983
University of Miami 1975 — 1980
Liisa Batewell's Teleperformance ASD Experience January 2011 - May 2011
Job Team Leader
Industry Real Estate
Experience
ActivEngage, Inc. April 2013 - Present
SunTrust Bank August 2011 - April 2013
Teleperformance ASD January 2011 - May 2011
Skills
CRLA Master Level Tutor..., Training, Banking, Team Building, Customer Service, Customer Satisfaction, Customer Retention, Sales, Marketing, Sales Management
Education
Rollins College
Bachelor of Arts (B.A.), English Language and Literature, General
ActivEngage, Inc. April 2013 - Present
SunTrust Bank August 2011 - April 2013
Teleperformance ASD January 2011 - May 2011
Skills
CRLA Master Level Tutor..., Training, Banking, Team Building, Customer Service, Customer Satisfaction, Customer Retention, Sales, Marketing, Sales Management
Education
Rollins College
Bachelor of Arts (B.A.), English Language and Literature, General