Teleperformance Mexico
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Teleperformance Mexico Employees
Teleperformance Mexico November 2010 - Present
Juan Carlos Munguia Translation and Interpretation Services 2005 - Present
City of Angels Insurance, Tax, and Translation Services October 2007 - October 2008
Skills
Organizational..., Call Center, Proofreading, Translation, Public Speaking, System Administration, Social Media, Call Centers, Training, Creative Writing, Strategic Planning, Microsoft Office, Interpreting, Teaching, Public Relations, Editing, Coaching, Team Leadership, Event Planning, Sales, Leadership, Customer Service, Analysis, Team Building, Business Strategy, Leadership Development, Staff Development, Nonprofits, Social Networking, Management, Project Management, Entrepreneurship, English
Education
California State University-Los Angeles 2008 — 2010
Two-Year Certificate Program, Legal Interpretation & Translation: English/Spanish
HCL Technologies September 2013 - Present
ACS XEROX Company October 2008 - December 2013
Teleperformance Mexico July 2005 - October 2008
Hispanic Teleservices Corp. 2005 - 2008
VG May 2002 - July 2005
Skills
Linux, VoIP, Cisco Technologies, Troubleshooting, TCP/IP, CCNA, Requirements Analysis, Testing, ITIL, Avaya, Network Engineering
Education
Universidad Autónoma de Nuevo León 1997 — 2002
Ingeniero en Electronica y Comunicaciones
QUANOID December 2012 - Present
Royal Prestige MTY January 2010 - April 2012
QUAN Photography January 2007 - December 2009
HOME Entertainment January 2005 - December 2006
Teleperformance Mexico January 2003 - June 2004
XL Producciones January 2002 - December 2002
Skills
Photography, Graphic Design, Visual Arts, Life Coaching, Management, Human Resources, Training, Customer Service, Adobe Creative Suite, Adobe Illustrator, Adobe Photoshop, Corel Draw, Corel Painter, Microsoft Office, Photo Editing, Commercial Photography, Event Photography, Fine Art Photography, Portrait Photography, Call Center Quality..., Customer Satisfaction, Data Entry, Direct Sales, Human Resource..., Interviews, Negotiation, Office Management, Personal Development, Problem Solving, Professional Mentoring, Sales, Sales Management, Sales Process, Social Networking, Team Leadership, Teamwork, English, Spanish, Typewriter
Education
Centro de Estudios Universitarios Monterrey 2012 — 2014
Licentiate Degree, Psychology, 6TO TETRA
Centro de Estudios Universitarios Monterrey 2012 — 2014
Psychology
Estudio Espejo 2009 — 2009
Visual Print
Estudio Paco Barragan 2008 — 2008
Commercial Photography
CENTRO DE LAS ARTES (CONARTE) 2007 — 2007
Landscape Photography
Colegio Civil (UANL) 2007 — 2007
Fashion Photography
Tecnológico de Monterrey 2007 — 2007
Digital Photography
Universidad Autónoma de Nuevo León 2007 — 2007
Photography
La Quinta Inn & Suites January 2012 - October 2012
Ultravisión S.A de C.V February 2012 - September 2012
Teleperformance Mexico May 2011 - October 2011
Skills
Social Networking, Customer Service, Strategic Planning, Acting, Editing, Advertising, Human Resources, Sales Management
Education
Tecnológico de Monterrey 2007 — 2012
Bachelor's degree, Ciencias de la comunicación
CEMEX August 2014 - Present
Celestica April 2012 - August 2014
Schneider Electric January 2010 - February 2013
PricewaterhouseCoopers August 2008 - March 2010
ABA Seguros December 2007 - August 2008
Teleperformance Mexico 2003 - 2005
Skills
Service Oriented, Teamwork, Organizational..., Process Improvement, Able To Work Under..., Fast Learner, PeopleSoft, SAP HR, Liderazgo de equipos, Servicio de atención al..., Recursos humanos, SAP, Nóminas, Administración y..., Desarrollo..., Trabajo en equipo, Estrategia empresarial, Mercadotecnia, Marketing, Mejora de procesos, Negociación, Planificación..., Payroll, Gestión de proyectos, Cambio organizacional, Liderazgo, Gestión del talento..., Estrategia, Relaciones con los..., Ventas, Administración, Estrategia de..., Mejora continua, Gestión del rendimiento..., Microsoft Excel, Entrenamiento, Customer Service, Team Leadership, Continuous Improvement, Administration, Sales, Strategy, Análisis
Education
Facultad de Ciencias de la Comunicación 2003 — 2007
Licenciada en Ciencias de la Comunicación, Publicidad
Universidad Autónoma de Nuevo León 2003 — 2007
Licenciada en Ciencias de la Comunicacion, Publicidad
Facultad de Contaduría Pública y Administración - UANL
Master of Business Administration (MBA), Gestión de recursos humanos/Administración de personal, general
Wells Fargo February 2015 - Present
FGS Management Consulting October 2014 - Present
Wells Fargo May 2012 - February 2015
Wells Fargo November 2008 - April 2012
Teleperformance Mexico October 2006 - October 2008
Shangri-La English Institute June 2003 - September 2008
Teleperformance Mexico (Hispanic Teleservices Corporation) July 2005 - October 2006
Skills
Call Centers, Training, Customer Service, Sales, Coaching, CRM, Management, Leadership, Spanish, Call Center, Project Management, Outsourcing, Team Leadership, Microsoft Office, Telecommunications, Advertising, Banking, Credit, Microsoft Excel, English, Program Management, Teamwork, Finance, Mortgage Servicing, Customer Satisfaction, Analysis, Team Building, Public Speaking, Adobe Acrobat, Auditing, Commercial Mortgages, Loss Mitigation, Contact Centers, Data Analysis, Strategic Planning, Financial Analysis, PowerPoint, Microsoft Word, Workforce Management, Workforce Planning, Process Improvement, Recruiting, Account Management, Zendesk, Olark, Customer Support, B2B, Product Development
Education
Universidad del Valle de México 2002 — 2006
Bachelor of Science (B.S.), Marketing
Instituto de Artes Audiovisuales 2002 — 2003
Audiovisual Communications Technologies/Technicians
Stanford University
Creativity and Leadership, Continuing Studies
Stanford University
Managing Inovation, Continuing Studies
Self-employed January 2011 - Present
Cars and Credit Master February 2014 - September 2014
Escuelas Privadas de Mexico August 2011 - June 2012
Teleperformance Mexico August 2009 - July 2011
Firewheel Mall November 2007 - July 2009
Ameri-Safe Insurance March 2006 - June 2007
Skills
Bilingual-English/Spanis..., Customer Service, Amateur Photographer, Financial Accounting, Education, Front Office, Data Collection, Insurance Agency..., Dealer Management, Microsoft Office, PowerPoint, Team Leadership, Teamwork, Microsoft Excel, Public Relations, Microsoft Word, Social Networking, HTML, E-Learning, Photoshop Elements, Lightroom, Interior Design, Blogger, Dental Assisting, Collections, Sales Operations
Education
El Centro College 2006 — 2008
Garland High Sc hool 2002 — 2006
Self employed, translation/interpretation March 2013 - Present
Teleperformance Mexico 2012 - 2013
Sheraton Old San Juan Hotel & Casino February 2005 - March 2011
Skills
People Skills, People-oriented, Hotels, Restaurant Management, Bartending, Bar Management, Sales, Direct Marketing, Translation, Tourism, Food & Beverage
Education
Lynn University 2000 — 2002
Colegio Marista 1985 — 1999
High School Diplma
Visa June 2012 - Present
Visa January 2012 - June 2012
Visa September 2010 - January 2012
Teleperformance Mexico 2008 - 2010
Skills
Cisco Technologies, Data Center, ITIL, CCENT, TCP/IP stack, Network Technology, HDI, Disaster Recovery, Active Directory, Network Security, Servers, Security, Firewalls, OSPF, BGP, Cisco Routers, Switches, LAN-WAN, TCP/IP
Education
Centre of Technology Studies, Industrial and Services 2005 — 2008
Business Administration and Management, General
Metropolitan State University of Denver
Bachelor’s Degree, Computer and Information Systems Security/Information Assurance
Western Union 2015 - Present
Visa 2012 - 2014
MasterCard 2005 - 2012
MasterCard 2005 - 2012
MasterCard 2005 - 2012
Microsoft 2004 - 2005
Teleperformance Mexico 2003 - 2004
Capital One 2002 - 2003
Capital One 2000 - 2002
Western Union Financial Services 1997 - 2000
Skills
International Business, Outsourcing, Strategy Development, Business Strategy, Vendor Management, Operations Management, Cross-functional Team..., Credit Cards, Program Management, Team Leadership, Team Building, Team Management, Sales Management, Vendor Relations, Strategy, Business Development, Product Management, CRM, Marketing, Management, Forecasting, Training, P&L Management, Analysis, New Business Development, Salesforce.com, Project Management, Change Management, Business Intelligence, Leadership, Strategic Planning, Account Management, Recruiting, Sales Operations
Education
University of Miami - School of Business
MBA, International Business, 4.0
Colgate University
BA, International Relations & Spanish - Liberal Arts, 3.2
The Stony Brook School
High School, Honors/Regents High School/Secondary Diploma Program
William Sydney Mount
Zünd Systemtechnik AG June 2014 - Present
Maquinas Diesel, S. A. de C. V. (MADISA-CAT) 2011 - 2013
BBVA October 2008 - November 2010
ClientLogic March 2006 - May 2008
Teleperformance Mexico September 2004 - March 2008
Skills
Employee Loyalty, Product Specialists, Work Well Independently, Works well in a team, Engineering, Problem Solving, Continuous Improvement, Sense Of Urgency, Highly responsible, Technical Support, Corporate Communications, Responsiveness, Customer Service, Customer Satisfaction, Customer Retention, Customer Support, Technical Training, Business Travel, Highly Organized &..., Friendly Personality, English language skills, Spanish-speaking, Spanish
Education
Centro de Estudios Universitarios Monterrey 2008 — 2011
Bachelor of Engineering (B.E.), Industrial Engineering
GlobalEnglish September 2008 - January 2012
GlobalEnglish September 2008 - January 2012
Teleperformance Mexico June 2006 - September 2008
Teleperformance Mexico 2006 - 2008 June 2006 - September 2008
ethicon inc January 2004 - June 2006
ethicon inc January 2003 - January 2004
Education
Tecnológico de Monterrey 1998 — 2002
BS IIS, Ingeniería
2004-2006 Instituto Tecnologico y de Estudios Superiores de
Masters; MBA, Business Administration; Industrial and Systems Engineering
Houston Baptist University August 2014 - August 2015
Konecranes August 2011 - February 2014
Houston Community College January 2009 - May 2011
Teleperformance Mexico August 2005 - July 2007
Skills
Industrial Engineering, Logistics, Engineering, Procurement, Microsoft Office, AutoCAD, CAD, Teamwork, Fast Learning, Mechanical Product..., Vertex, Teamcenter, Organization, Microsoft Excel
Education
Houston Baptist University 2014 — 2016
Master of Business Administration (MBA)
Houston Community College 2008 — 2011
AAS, Process Piping Design
Universidad Autonoma de Nuevo Leon (Mexico) 2000 — 2004
BS, Industrial Engineering
The Ohio State University December 2013 - Present
University of Alberta September 2008 - September 2013
Centro de Desarrollo Tecnologico para la Industria Lactea May 2006 - September 2008
Teleperformance Mexico October 2005 - May 2007
RES international company June 2004 - September 2004
Skills
Food Science, Food Processing, Food Industry, Food Technology, Research, Statistical Modeling, Design of Experiments, Statistical Data..., Chemistry, R&D, Statistics, Biochemistry, HPLC, Laboratory, Life Sciences, Molecular Biology, Science, Microbiology
Education
University of Alberta 2008 — 2012
Doctor of Philosophy (PhD), Food Engineering
Universidad Autonoma de Chihuahua 2003 — 2005
Master's degree, Food Science
Universidad Autonoma de Chihuahua 1998 — 2003
Bachelor's Degree, Chemical Engineering
SDG Corporation: IT Security and Risk Management Solutions January 2014 - Present
MMIS, Inc. September 2014 - Present
Topit LLC 2015 - 2015
MMIS, Inc. March 2014 - September 2014
Softtek December 2012 - January 2014
softtek August 2011 - September 2012
Teleperformance Mexico May 2011 - August 2011
Teleperformance May 2010 - May 2011
Teleperformance August 2008 - May 2010
Skills
SQL, Drupal, CakePHP, Zend Framework, JIRA, Blue Pumpkin, IEX, Microsoft Dynamics GP, Gestión de proyectos, VB.NET, Scrum, jQuery, JQuery UI, Backbone.js, Microsoft SQL Server, Perl, PHP, Bash, Mac OS, Project Management
Education
Instituto Tecnológico y de Estudios Superiores de Monterrey / ITESM 2009 — 2011
Master of Business Administration (M.B.A.)
Instituto Tecnologico de Chihuahua II 2005 — 2009
Ingeniero en Sistemas Computacionales, Tecnología de la información
Barri Financial Group October 2013 - Present
Barri Financial Group September 2011 - October 2013
Teleperformance Mexico October 2010 - September 2011
Teleperformance Mexico May 2009 - October 2010
Teleperformance, México October 2006 - May 2009
Teleperformance, México January 2004 - October 2006
Teleperformance, México September 2001 - January 2004
Skills
Customer Service, Strategic Planning, Quality Assurance, Operations Management, Problem Solving, CRM, Schedule Control, VoIP, Avaya IP Telephony, Rockwell, Polycom, Workforce Management, ADP Payroll, Trend Forecasting, SharePoint, Root Cause Analysis, Anti Money Laundering, Compliance, Money Transfers, US Hispanic Market, Team Leadership, Multi-cultural Team..., Performance Management, Customer Retention, Call Centers, IP PBX
Education
Instituto Tecnológico y de Estudios Superiores de Monterrey / ITESM 2009 — 2012
Master of Business Administration (MBA), Business Administration, Management and Operations, With Honors
Babson College - Franklin W. Olin Graduate School of Business 2012 — 2012
Master of Business Administration (MBA), Entrepreneurship/Entrepreneurial Studies
UANL-UHA 1999 — 2003
BA, Bachelor's Degree in Business Administration
Tata Consultancy Services November 2010 - August 2013
Teleperformance Mexico May 2010 - October 2010
Skills
Public Relations, Management, Business Analysis, Quality Auditing, Risk Assessment
Education
Universidad del Valle de Atemajac 2011 — 2014
Licenciado, Business Administration and Management, General
Teleperformance Mexico February 2015 - Present
Education
Brigham Young University 2015 — 2020
Teleperformance, USA February 2015 - Present
Teleperformance July 2013 - January 2015
Teleperformance Mexico July 2011 - June 2013
Teleperformance Mexico July 2008 - July 2011
Teleperformance Mexico May 2005 - July 2008
Teleperformance Mexico March 2002 - May 2005
Skills
Contact Centers, Call Center, Customer Experience, Key Performance..., Outsourcing, Customer Satisfaction, Operations Management, Team Management, Goal Oriented, Team Leadership, Customer Service, Team Building, Customer Support, Telecommunications, Quality Assurance, CRM, Call Centers, Management, Process Improvement
Education
Instituto Tecnológico y de Estudios Superiores de Monterrey / ITESM 1999 — 2003
International Relations, Licenciatura
VALLARTA SUPERMARKETS, VSI August 2014 - Present
Office Depot September 2014 - June 2015
Express tire September 2014 - April 2015
Rubio's Restaurants, Inc. March 2014 - September 2014
Teleperformance Mexico August 2012 - November 2012
Cafecito LLC March 2007 - July 2011
Mary Milovich October 2006 - May 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Photoshop, Customer Experience, Sales, Data Entry, Invoicing, People Skills, Teamwork, C, Time Management, Telecommunications, Customer Satisfaction, Cashiering, Troubleshooting, Social Networking, Technical Support, Windows 7, Team Leadership, Inventory Management, Telephone Skills, Social Media, Retail, Outlook, Customer Retention, Merchandising, Public Speaking, Communication, Employee Training, Problem Solving, Event Planning, Negotiation, Sales Management, Marketing Strategy, Software Documentation, Customer Support
Education
Cal State San Marcos 2010 — 2014
Bachelor of Science (BS), Computer and Information Systems Security/Information Assurance
Palomar College 2007 — 2010
Associate of Arts (AA), Liberal Arts and Sciences
Labinal Power Systems July 2013 - August 2015
Visteon Technical Center, Mexico June 2012 - December 2012
Teleperformance Mexico July 2008 - December 2008
Skills
Kaizen, Six Sigma, Lean Manufacturing, CAD, Supply Chain And..., Project Management, Programming, Financial Analysis, Statistics Process..., Business Strategy, Process Engineering, Cross-functional Team..., 5S, FMEA, Quality Management, Operations Research, Health, Safety &..., Sustainable Development, Strategic Planning, Statistics Quality..., Ergonomics, Industrial Engineering, Industrial HSE, Engineering Economic..., Management, Team Management, Process Optimization, SAP ERP, Quality Auditing, Safety Auditing, Layout Design, Foreign Languages, Value Stream Mapping, Swim Lane Mapping, Shortages Management, Culture Change, Kata, Stakeholder Analysis, Lean Enterprise...
Education
Grenoble INP - Génie industriel 2015 — 2016
Master’s Degree, Research Master's: Supply Chain, A
Instituto Tecnológico de Chihuahua 2008 — 2012
Bachelor’s Degree, Industrial Engineering : Lean Manufacturing, A
GE April 2014 - Present
Teleperformance Mexico 2013 - 2013
Skills
Microsoft Outlook, SAP, Active AF, Syteline, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Analytical, Photoshop, Analysis, PowerPoint, Account Reconciliation
Education
Universidad Autónoma de Nuevo León 2011 — 2015
Contador Publico, Contabilidad y finanzas
Cowan Graphics Inc. May 2011 - Present
Cowan Graphics May 2008 - April 2011
Teleperformance Mexico 2006 - 2008
DECOM, SRL 2003 - 2006
Skills
Digital Printing, Adobe Creative Suite, Printers, Photoshop, Graphics, Windows, Technical Support, OS X, Windows Server, Dell PowerVault, Network Security, Network Administration, Data Management, Dreamweaver, Intermapper, Database Administration, Backup & Recovery..., VMware Server, Cibersecurity
Education
Northern Alberta Institute of Technology 2014 — 2015
Certificate, Network Infrastructure Analyst
Universidad Autónoma de Chihuahua 2001 — 2006
Systems Engineer, IT
IEWC August 2015 - Present
Cook Children's Health Care System January 2015 - June 2015
Cartograf SA of CV May 2014 - August 2014
Teleperformance Mexico June 2013 - August 2013
Era Trucking February 2011 - April 2011
Skills
Manufacturing, Time Study, SAS, Microsoft Office, Microsoft Excel, Problem Solving, Visio, MRP, Microsoft Word, Minitab, AutoCAD, SAP ERP, 8D Problem Solving, PPAP
Education
The University of Texas at Arlington 2012 — 2015
Bachelor of Science (BS), Industrial and Manufacturing Systems Engineering
RE/MAX October 2014 - Present
C.H. Robinson Worldwide, Inc. May 2006 - March 2015
KCSM Kansas City Southern de Mexico April 2004 - October 2005
Teleperformance Mexico August 2002 - March 2004
Walt Disney World 1999 - 2000
Skills
Truckload, Flatbed, Carrier Management, Rate Negotiation, 3PL, Freight, LTL, Logistics
Education
Universidad de Monterrey 1997 — 2002
Bachelor's degree, Communication, General
Centro de Investigación en Materiales Avanzados CIMAV September 2012 - May 2013
Teleperformance Mexico May 2009 - November 2009
Skills
Matlab, NX Unigraphics, Finite Element Analysis, SolidWorks, AutoCAD, Microsoft Word, Nastran, CAD/CAM, Aerodynamics, Modeling, Microsoft Excel, PowerPoint, Typewriter, Fluid Dynamics, Heat Transfer, Simulations, CAD, Mechanical Engineering, Engineering, Stress Analysis, CNC Manufacturing, CNC Programming
Education
New Mexico State University 2013 — 2014
Bachelor’s Degree, Aerospace, Aeronautical and Astronautical/Space Engineering
Universidad autonoma de Chihuahua 2010 — 2014
Bachelor of Engineering (B.E.), Aerospace, Aeronautical and Astronautical Engineering
Instituto Tecnológico y de Estudios Superiores de Monterrey / ITESM 2007 — 2010
preparatoria
Hotel Camino Real El Paso 2015 - Present
Hotel Camino Real El Paso, TX March 2014 - March 2015
Microtel Inn and Suites Chihuahua August 2012 - February 2014
Teleperformance Mexico January 2011 - November 2011
Skills
Servicio de atención al..., Trabajo en equipo, Complejos turísticos, Microsoft Office, Recepcionista, Hospitalidad, Microsoft Excel, Hostelería, Microsoft Word, Microsoft PowerPoint, Investigación y..., PBX, Reservations, Customer Service, Hospitality
Education
Universidad Regional del Norte 2008 — 2012
Licenciatura en Administracion de Empresas Turisticas, Hoteleria
Bendix Commercial Vehicle Systems LLC January 2015 - June 2015
Teleperformance Mexico May 2013 - October 2014
Tecnológico de Monterrey May 2013 - December 2013
Tecnológico de Monterrey August 2012 - December 2012
Spring Masters May 2009 - August 2009
Walt Disney World May 2007 - August 2007
Skills
NX Unigraphics, CAD, SolidWorks, C++, Project Planning, Trabajo en equipo, Technical Support, Liderazgo de equipos, Microsoft Excel, Investigación y..., Inglés, Liderazgo, Gestión de proyectos, Microsoft PowerPoint, Negociación, Planificación...
Education
Tecnológico de Monterrey 2010 — 2015
Mechatronic Engineer, Engineering
Carleton University 2008 — 2010
Engineer
Bank of America June 2015 - Present
Monstritos Mty 2013 - 2015
Teleperformance Mexico June 2014 - October 2014
M SALGADO May 2011 - April 2014
Hispanic Teleservices Corporation March 2004 - August 2005
Qualfon June 2002 - March 2004
Mecanizados Saludos S. A. de C. V. June 2001 - October 2002
Skills
Customer Service, Call Centers, Bilingual-English/Spanis..., Technical Support, Inbound Marketing, PC, Mac OS, Graphic Design, Designs, Amigurumi, Fiber Arts, Illustrator, Vector Illustration, Photoshop, After Effects, Digital Photography, Craft, Graphic Arts, Yarn, Small Business, Branding & Identity, Branding Ideas, Branding Consultancy, handmade toys, handemade, crochet, Microsoft Word, Nursing, Research, Internet, Graphics, Photography, Illustration, Image Editing, Art
Education
Universidad Autónoma de Nuevo León 2007 — 2010
Licentiate degree, Nursing Science
Escuela de Fotografía Ansel Adams 2002 — 2003
Diplomado, Photography
CEDIM 2000 — 2002
Licentiate degree, Graphic Design and Publicity
V Gas, LLC August 2013 - Present
Ternium June 2012 - July 2012
Equitek S.A. de C.V. January 2012 - June 2012
John Deere July 2011 - December 2011
Teleperformance Mexico July 2009 - December 2009
Hispanic Teleservice Corporation January 2007 - March 2008
Skills
Mechanical Engineering, Natural Gas, Project Engineering, Project Management, Advanced Microsoft..., Manufacturing, Gas Processing, Downstream Oil & Gas, Programming Languages:..., Siemens PLM NX 8.0., PTC ProEngineer..., Autodesk Inventor, Autocad 2010., Product Development, Inventor, Pro Engineer, GD&T, Continuous Improvement, CAD, Automation, Engineering, AutoCAD, SolidWorks, Microsoft Office, Team Leadership, Teamwork, Piping, English, Oil & Gas
Education
Universidad de Monterrey 2007 — 2013
Bachelor’s Degree, Bachelor in Mechanical Engineering - Mechatronics Engineering Concentration
The University of Calgary 2010 — 2010
Center for Higher Education & Languages November 2014 - March 2015
Powell Industries September 2011 - October 2014
Powell Industries November 2008 - September 2011
Powell Industries March 2007 - October 2008
Melter S.A. de C.V. July 2006 - March 2007
Teleperformance Mexico October 2003 - April 2006
Skills
Accounts Receivable, Accounting, Invoicing, Bookkeeping, Oracle Billing, Project Billing..., Oracle Applications, Oracle E-Business Suite, Financial Reporting, Microsoft Office, Ten-key by touch, Customer Service, Sarbanes-Oxley Act, Bilingual-English/Spanis...
Education
University of Houston-Clear Lake 2010 — 2013
Bachelor of Science (B.S.), Accounting
San Jacinto College 2007 — 2010
Associate of Arts (A.A.), Business Administration and Management, General
Spud Software Inc. March 2013 - Present
Teleperformance Mexico 2000 - 2005
Education
Compueducacion
Universidad Autónoma de Nuevo León
Systems Administrator Engineer, Computer Software Engineering
Cincinnati Bell June 2015 - Present
Cincinnati Bell September 2013 - Present
Cincinnati Bell November 2012 - September 2013
Teleperformance Mexico January 2011 - December 2011
Teleperformance Mexico September 2010 - January 2011
Kb/Tel Telecomunicaciones SA. de C.V. October 2006 - December 2007
Vastago Producciones S.A. de C.V. January 2006 - October 2006
EPRETEL Telecomunicaciones S.A. de C.V. December 2004 - December 2005
Teleperformance Mexico March 2004 - December 2004
Skills
Redes informáticas, Tecnología de Cisco, Cisco Technologies, Protocolo de inicio de..., Networking, Network Engineering, Bilingual-English/Spanis..., VoIP, LAN-WAN, Process Improvement, SIP, Mejora de procesos, Diseño de redes, Voz por protocolo..., Network Design, Metro Ethernet, Carrier Ethernet, VPLS, Alcatel, Office Administration, EIGRP, OSPF, Data Center, T1, MPLS VPN
Education
Universidad Autónoma de Nuevo León 2002 — 2009
Bachelor of Engineering (B.E.), Electrical, Electronic and Communications Engineering Technology/Technician
Embassy of Mexico May 2014 - Present
Embassy of Mexico May 2012 - April 2014
Promexico February 2012 - April 2012
Embassy of Mexico August 2011 - January 2012
New Walk Inc./Virginia Hispanic Chamber of Commerce February 2011 - May 2011
AIESEC September 2010 - April 2011
Teleperformance Mexico May 2010 - October 2010
Skills
Business Development, Hispanic Marketing, Multicultural, People Skills, Spanish, French, English, International Business, Latin America, Teamwork, Leadership
Education
Universidad Autónoma de Nuevo León 2006 — 2010
Bachelor, International Business
American Business School of Paris 2009 — 2009
International Business
Tata Consultancy Services 2012 - 2012
Teleperformance Mexico 2009 - 2011
CEMEX 2008 - 2008
Epicor 2007 - 2007
Skills
Servers, Windows Server, Technical Support, Cisco Technologies, Troubleshooting, Network Administration, Security, Network Security, Software Documentation, Operating Systems, Networking, Computer Hardware, CCNA, Telecommunications, Software Installation, Windows, Hardware, Help Desk Support, Active Directory, VMware
Education
Université de Montréal 2013 — 2016
Bachelor's Degree, Traducción
Universidad Regiomontana, A.C. 2005 — 2009
Licenciado en Informatica, ingles, redes, hardware
Rent-A-Center Franchising International, Inc. January 2008 - Present
Teleperformance Mexico November 2004 - July 2006
GRUMA July 2003 - August 2004
ALMEX, Autolineas Mexicanas February 2000 - August 2001
Skills
System Administration, Business Intelligence, SQL Server, SAP, Business Objects, Web Development, HTML + CSS, JavaScript, VB.NET, VBScript, Oracle SQL, Java server pages, Microsoft SQL Server, Oracle, Technical lead for..., ASP, Linux, SQL, JSP, Integration, Databases, Crystal Reports, Business Analysis, HTML, Windows
Education
Universidad Autónoma de Nuevo León 1991 — 2000
Mayor, Physics & Math Fac, Computer Sciences.
The University of Dallas 2011 — 2014
Pastoral Theology, Religious Education, Certification
Universidad Autónoma de Nuevo León 2000 — 2001
Telecomunication Master, Physics & Math Fac, Computer and Information Sciences., Master
Quorum Business Solutions 2010 — 2010
SAP Business Objects Enterprise Servers, SAP BO Enterprise Servers and Infrastructure., Certification
Infosol 2012 — 2012
Infoburst Administrator, Computer and Information Sciences and Support Services, Certification
Conill Advertising October 2013 - Present
Mile 9 July 2010 - October 2013
Barcelona Enterprises November 2009 - July 2010
Hispanic Events Marketing July 2009 - November 2009
Speed of Sound July 2008 - March 2009
Teleperformance Mexico October 2006 - November 2006
Holiday Inn Parque Fundidora February 2006 - May 2006
Skills
Social Media Marketing, Marketing Strategy, Social Networking, Marketing Communications, Event Management, Advertising, Social Media, Marketing, Public Relations, Brand Management, Integrated Marketing, Project Management, Creative Direction
Education
Tecnológico de Monterrey 2001 — 2006
Licenciatura, Mercadotecnia
University of Denver 2004 — 2005
International Program, Marketing
CETYS Universidad 1998 — 2002
Own Business July 2007 - Present
Teleperformance Mexico May 2008 - May 2009
Skills
Trilingual: Italian,..., Strategic Communications, Sales Management, Analytics, Influential Communicator, Convincing Power, Cultural Diplomacy, Patient Support, Cognition, Coaching, Interventions, Marketing, Marketing Strategy
Education
INCIDEH 2013 — 2013
Diploma, Forensic Sciences, Completion Diploma
Instituto Jaliscience de Psicoterapia Cognitivo Conductual 2013 — 2013
Diploma, Cognitive and Behavioral Psychotherapy for Children and Adolescents, Specialization
Instituto de Especializacion para Ejecutivos, S.C. 2008 — 2008
Diploma, Psychometrics for reclutment and personnel selection, Diploma
Alliant International University-San Diego Cornerstone Court 2004 — 2008
Bachelor of Arts (B.A.), Psychology, MAGNA CUM LAUDE
University of Mississippi Medical Center October 2014 - Present
Freelance May 2008 - Present
University of Minnesota - Duluth August 2009 - August 2014
Frazer 2010 - 2010
Clínica Veterinaria Martínez del Campo January 2009 - July 2009
Teleperformance Mexico 2008 - 2008
Large Animal Clinic, Facultad de Veterinaria, Universidad de Concepción August 2007 - December 2007
Skills
Fluent English, Fluent Spanish, Microsurgery, Microsoft Office, Veterinary, Martial Arts, Scouting, Customer Service, Data Analysis, Microsoft Excel, Molecular Biology, Microsoft Word, Spanish
Education
University of Minnesota-Duluth 2009 — 2014
Doctor of Philosophy (PhD), Integrated Biosciences, 3.6 GPA
Universidad Autonoma de Nuevo Leon 2002 — 2008
Medico Veterinario Zootecnista, Veterinary Medicine, 95.24%
Universidad de Concepción 2007 — 2007
International Exchange Student, Veterinary Medicine
Southern Cross University 2005 — 2006
International Exchange Student, Environmental/Marine Sciences
AutoZone February 2012 - Present
AutoZone, Inc February 2011 - February 2012
Teleperformance Mexico 2006 - 2007
Skills
Computer Hardware, Windows, Troubleshooting, Customer Satisfaction, Windows 7, Microsoft Office, Process Improvement, Quality Assurance, Testing, Inventory Management, Customer Service, Team Leadership, Retail, Active Directory, Windows Server, Technical Support, XP, Databases, Linux System..., HP Quality Center, HP QTP, HP Performance Center, Puppet
Education
Northwest Mississippi Community College
High School
Teleperformance Mexico January 2004 - December 2004
Merritt Manor Convalescent Home July 1995 - November 1995
Skills
Biliterate in Spanish, Spring Charts, ICD-9-CM, CPT, Medical Billing, CMS-1500, UB04, Microsoft Office, Medisoft, HIPPA, Heart Saver CPR/First..., HCPCS, Health Insurance, Medical Terminology, Web Page Design, Record-Keeping, Computer Programing,..., Upgrading and Repairing..., Software Installation
Education
San Joaquin Valley College-Visalia 2011 — 2012
Associate of Science (A.S.), Health Care Administration
Centro de Estudios Universitarios Monterrey 2001 — 2003
Bachelor's degree, Ingeniero en Sistemas Computacionales/Computer Systems Engineer
Tulare County Organization for Vocational Education 1995 — 1997
Certified Nursing Assistant/Child Care Aid
The Wharton School 2012 - Present
Freelance 2010 - 2012
Teleperformance Mexico 2010 - 2010
Skills
Public Speaking, Tutoring, Microsoft Office, Matlab, Gel Electrophoresis, Molecular Biology, PCR
Education
University of Pennsylvania 2012 — 2016
BSE, Bioengineering
CUSG Transportation 2009 - 2011
Teleperformance Mexico March 2006 - September 2008
Skills
Administrative..., Advertising, Sales Promotion, Customer Service
Education
Universidad Autónoma de Nuevo León 2007 — 2011
INTERNATIONAL RELATIONS AND COMERCE, CUSTOM TRAFFIC, BACHELORS DEGREE