Telephone Support Systems

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Telephone Support Systems Employees

Employee
Years
Job
Industry
Mark Mekalet Mark Mekalet Fort Myers, Florida Area Details
Mark Mekalet's Telephone Support Systems Experience January 2010 - October 2012
Job Client Solutions Engineer at Comcast
Industry Telecommunications
Experience
Comcast  October 2012 - Present
Telephone Support Systems   January 2010 - October 2012
Telephone Support Systems   January 2002 - December 2009
Telephone Support Systems   July 1997 - January 2002

Skills
Customer Service, Direct Sales, Account Management, Customer Service..., T1, Call Center, Cabling, Customer Satisfaction, Call Center Development, Field Service, Customer Retention, Telephony, Customer Experience, Telecommunication..., Avaya, Broadband, SIP Trunking, Managed Services, Service Management, Service Delivery

Education
University of Phoenix   2012 — 2015
Associate of Arts (A.A.), Computer Science, 4.0

Daytona Beach Community College   1987 — 1988

DeLand Sr High School   1985 — 1987
Diploma, General

Brent Chismark Brent Chismark Austin, Texas Details
Brent Chismark's Telephone Support Systems Experience 2005 - 2006
Job Experienced Business Intelligence Analyst
Industry Information Technology and Services
Experience
T-Systems North America  2008 - Present
Wanderto Productions, LLC dba AcaGeeks   August 2007 - December 2014
T-Systems North America  2006 - 2008
Telephone Support Systems   2005 - 2006
Michigan State University: MATRIX   February 2003 - December 2003
Michigan State University: Neuroscience Program   October 2001 - May 2003

Skills
Business Intelligence, Business Objects, Crystal Reports, Microsoft Access, Microsoft Excel, Business Intelligence..., Service Level Management, Service Quality, IT Service Management, IT Outsourcing, IT Operations, Management, Business Process, SAP, SAP R/3, Windows 7, Windows XP Pro, Music Production, SAP CATS, Oracle SQL, HP Service Manager, HP Service Center, HP Service Desk

Education
Michigan State University   2001 — 2003
Bachelor of Arts (B.A.), Telecommunications Management

Oakland University   1999 — 2001
Computer Science, Communications

Ted Kaake Ted Kaake Gilbert, Arizona Details
Ted Kaake's Telephone Support Systems Experience 1995 - 1999
Job Experienced Sales, Support, Manager
Industry Writing and Editing
Experience
GoDaddy  February 2015 - Present
South University  January 2014 - August 2014
South University  September 2011 - January 2013
Ross Education, LLC  April 2012 - July 2012
Grand Canyon University  2009 - 2011
Apple Retail  August 2008 - February 2010
Tel Design LLC   January 2007 - April 2009
CTS Companies  2004 - 2007
Telephone Support Systems   1995 - 1999

Skills
Higher Education, Public Speaking, Teaching, Mac, Microsoft Office, Management, Windows, Technology, Leadership, Adult Education, Admissions, Enrollment Management, Student Affairs, Instructional Design, Staff Development, Customer Service, Coaching, Team Building, Training

Education
Grand Canyon University   2010 — 2011
Master of Arts in Christian Studies, Pastoral Ministry

William Tyndale College   1985 — 1988
Bachelor of Religious Education, Biblical Literature

Carmine C. Cupani Carmine C. Cupani Greensboro/Winston-Salem, North Carolina Area Details
Carmine C. Cupani's Telephone Support Systems Experience 1983 - 1986
Job Field applications Engineer at Hyperstone Inc.
Industry Semiconductors
Experience
Hyperstone Inc.   April 2004 - Present
Spirent Communications  November 1998 - October 2002
Spirent Communications/Hekimian Division   1998 - 2002
Hekimian Laboratories / Spirent Communications   1998 - 2002
Harris Corporation, Communication Products Division   1996 - 1998
Porta Systems  April 1980 - January 1996
Telephone Support Systems   1983 - 1986
IPC  1977 - 1980
Interconnect Planning Corporation (IPC)   1977 - 1980
N.Y Telephone Company   1971 - 1975

Skills
Product Management, Cloud Computing, Cross-functional Team..., Electronics, Embedded Systems, Engineering, Engineering Management, Ethernet, IP, Integration, Product Development, Product Launch, Product Marketing, Semiconductors, Software Development, Strategic Partnerships, System Architecture, Telecommunications, Testing, VoIP, Wireless

Education
Polytechnic University   1971 — 1974
MSEE, Electronics

Brian J Hess Brian J Hess Wixom, Michigan Details
Brian J Hess's Telephone Support Systems Experience 1991 - 1995
Job Sales Director
Industry Information Technology and Services
Experience
AVI-SPL  June 2015 - Present
AVI-SPL  June 2014 - June 2015
IC Touch, LLC   July 2009 - June 2014
Qwest Communications  March 2003 - April 2009
Broadwing  January 2000 - March 2003
Global Crossing  1999 - 2000
Williams Communications  1995 - 1999
Telephone Support Systems   1991 - 1995

Education
Cleary University   2007 — 2009
MBA, Business Administration

Eastern Michigan University   1995 — 2001
Bachelors of Science, Facility Engineering

Aquinas High School   1978 — 1981
General HS Education, General Studies

Mike Calcaterra Mike Calcaterra Greater Detroit Area Details
Mike Calcaterra's Telephone Support Systems Experience January 1993 - January 1995
Job Solution Architect Manager at Ascension Health
Industry Telecommunications
Experience
Ascension Health  November 2010 - Present
Lakeland Hockey Association   May 2010 - July 2012
Avaya  October 2005 - November 2010
Lakeland Hockey Association   May 2008 - May 2010
Avaya / Lucent Technologies   February 1998 - October 2005
ELECTRONIC DATA SYSTEMS  January 1996 - January 1998
Detroit Medical Center  May 1995 - July 1996
TELEPHONE SUPPORT SYSTEMS   January 1993 - January 1995
U.S. ARMY   January 1987 - January 1991

Skills
VoIP, Networking, Telecommunications, Integration, Telephony, Customer Satisfaction, Social Networking, CRM, Pre-sales, Wireless, Web 2.0, Unified Communications, Avaya, Strategy, Cloud Computing, ITIL, Vendor Management, IT Strategy, HIPAA, Contract Negotiation, Healthcare Information...

Education
Eastern Michigan University   1991 — 1995
BS, Communication Technologies

Charles Ezelle Charles Ezelle Cape Coral, Florida Details
Charles Ezelle's Telephone Support Systems Experience January 1986 - January 1991
Job Project Manager, structured cabling at Softrim Corp
Industry Information Technology and Services
Experience
Softrim Corporation  March 2014 - Present
Mock Engineering Inc.   October 2012 - March 2014
BCI Communications  September 2011 - November 2012
CenturyLink  February 2010 - November 2012
Electraserve, Inc.   September 2008 - November 2009
Black Box Network Services  January 2004 - September 2008
Global Computer Concepts, Inc.   January 1992 - December 2005
Telephone Support Systems   January 1986 - January 1991

Skills
Telecommunications, VoIP, Data Center, IP, Wireless, Telephony, Troubleshooting, Cisco Technologies, Managed Services, Network Design, Ethernet, Switches, WAN, Unified Communications, LAN-WAN, Fiber Optics, Integration, Routers, Networking, TCP/IP, Wireless Networking, Technical Support, Computer Network..., Project Management, Visio, Network Security, Servers, Computer Hardware, Network Administration, Testing, Product Management, Network Engineering, Team Leadership, VPN, Security, Vendor Management, Call Centers, SIP, MPLS, Network Architecture, Cabling, System Deployment, T1, Optical Fiber, DSL

Education
Faith Internation Training School   2000 — 2002
Ministry

Gulfshore Christian College   1981 — 1983
Biblical studies, ministry

Edison Community College   1980 — 1982
Criminal Justice/Police Science

Evangelical Christian School   1978 — 1980
High School, General Education

Edward Flaherty Edward Flaherty Tampa/St. Petersburg, Florida Area Details
Edward Flaherty's Telephone Support Systems Experience March 2008 - June 2015
Job Experienced Telecom / Network Manager
Industry Information Technology and Services
Experience
Telephone Support Systems   March 2008 - June 2015

Skills
Telephony, Telecommunications, VoIP, Call Centers, Managed Services, Networking, Customer Service, Avaya, Video Conferencing, Customer Satisfaction, Account Management, Direct Sales, T1, Cabling, New Business Development, SIP, Strategic Planning, Unified Communications, IP, Computer Network..., Network Engineering

Education
State University of New York at Buffalo
Business Management

Dianne Duffy Dianne Duffy Greater Detroit Area Details
Dianne Duffy's Telephone Support Systems Experience September 1983 - December 2000
Job
Industry Accounting
Experience
Plantscaping LLC   April 2013 - Present
Lighthouse Hospice/In-House Hospice/Great Lakes Caring Hospice   June 2002 - August 2012
Allegra Print & Imaging  December 2000 - April 2002
Telephone Support Systems   September 1983 - December 2000

Skills
Microsoft Excel, Microsoft Office, Microsoft Word, Customer Service, English, Windows, Outlook, Teaching, Public Speaking, Quick Books

Education
University of Detroit Mercy
Business Administration

Larry Koluch Larry Koluch Greater Detroit Area Details
Larry Koluch's Telephone Support Systems Experience April 2002 - November 2002
Job Network Operations at Level 3 Communications
Industry Telecommunications
Experience
Level 3 Communications  June 2011 - Present
Financial Services of America  November 2010 - April 2011
First Data Corporation  June 2009 - June 2010
Cauley Chevrolet   July 2004 - June 2009
T-Mobile  December 2002 - July 2004
Telephone Support Systems   April 2002 - November 2002
Frontier Communications  September 1993 - August 2001

Skills
Telecommunications, Network Operations, Network Engineering, MPLS, VoIP, Computer Network...

Education
ITT Technical Institute-Troy   2001 — 2003
Computer Science

Henry Ford Community College   1994 — 1995
Business Administration

Oakland Community College   1991 — 1993
Business Administration

Novi High School   1986 — 1990
Diploma, College Prep

Kelli Roth Kelli Roth Waterford, Michigan Details
Kelli Roth's Telephone Support Systems Experience January 2010 - December 2014
Job Event Planning Intern at Clean Water Action
Industry Nonprofit Organization Management
Experience
Hobie's Cafe and Pub   May 2014 - August 2015
Clean Water Action  January 2015 - May 2015
Telephone Support Systems   January 2010 - December 2014

Skills
Event Planning, Fundraising, Social Media, Nonprofits, Community Outreach, Research, Public Relations, PowerPoint, Editing

Education
Michigan State University   2011 — 2015
Bachelor's degree, Mass Communication/Media Studies, Senior

Jack May Jack May Greater Detroit Area Details
Jack May's Telephone Support Systems Experience August 1989 - May 1991
Job Idependent Contractor at Armed Forces Benefit Association
Industry Financial Services
Experience
Armed Forces Benefit Association  June 2014 - Present
MAYDAY MULTIMEDIA   January 2010 - Present
UNITED FIRST FINANCIAL  April 2008 - January 2010
THE REAL ESTATE COMPANY OF THE FLORIDA KEYS AT OCEAN REEF   February 2007 - February 2008
FILMORE CONSTRUCTION COMPANY   November 2005 - February 2007
EXCALIBUR YACHT CHARTERS   April 2001 - September 2005
MORTGAGE ACCEPTANCE CORPORATION   December 1995 - July 2001
INVESTAID CORPORATION  May 1991 - November 1995
TELEPHONE SUPPORT SYSTEMS   August 1989 - May 1991
AMERITECH MOBILE COMMUNICATIONS, INC.   June 1986 - August 1989

Skills
Sales, Start-ups, Marketing, Management, Sales Management, Business Networking, Sales Presentations, Creative Writing, New Business Development, Sales Process, Sales Training, Business Coaching, Novels, Team Building, B2B, Public Speaking, Strategic Planning, Customer Retention, Entrepreneurship, Fiction Writing, Published Author, Small Business, Fiction, Selling Skills, Marketing Strategy, Coaching

Education
Oakland University
Business Administration and Management, General

Augusta Military Academy
College Prep

Dave Dziadzio Dave Dziadzio Greater Detroit Area Details
Dave Dziadzio's Telephone Support Systems Experience August 2009 - Present
Job Account Executive Toshiba at Telephone Support Systems
Industry Telecommunications
Experience
Telephone Support Systems   August 2009 - Present
Telephone Support Systems   January 2007 - Present
Stor-Mor Commercial Warehousing   January 2002 - January 2007

Skills
B2B, VoIP, New Business Development, Hunting, Managed Services, Direct Sales, Account Management, Selling, Salesforce.com, Telecommunications, Sales Management, Networking, Customer Satisfaction, Call Centers, Sales, Marketing, Customer Service, Team Building

Education
University of Detroit Mercy
BA, Business Psychology

Michael Nowland Michael Nowland Greater Detroit Area Details
Michael Nowland's Telephone Support Systems Experience 1989 - 1990
Job Client Delivery Executive at HP
Industry Computer Networking
Experience
HP Enterprise Services  August 2008 - Present
HP Enterprise Services  June 2012 - Present
Hewlett-Packard  July 2010 - June 2012
Electronic Data Systems  June 2006 - July 2010
Electronic Data Systems  2004 - 2006
Electronic Data Systems  2000 - 2004
Electronic Data Systems  1996 - 2000
Electronic Data Systems  1992 - 1996
Electronic Data Systems  1990 - 1992
Telephone Support Systems   1989 - 1990

Skills
IT Outsourcing, Client Delivery, IT Service Management, ITIL, Service Delivery, IT Operations, SLA, Service Management, ITO, Outsourcing Management, Problem Management, IT Infrastructure..., Call Center..., Telecommunications, Telecommunications..., Intelligent Call Routing, HP, Integration, Outsourcing, PMP, Incident Management

Education
Central Michigan University   1984 — 1989
Bachelor of Science, German

Central Michigan University   1984 — 1989
Bachelor of Science (B.S.), German Studies

Jen Kittle Jen Kittle Greater Detroit Area Details
Jen Kittle's Telephone Support Systems Experience 1991 - 1996
Job Teacher at Holly Area Schools
Industry Primary/Secondary Education
Experience
Holly Area Schools  1998 - Present
Telephone Support Systems   1991 - 1996
telephone support systems   1991 - 1996

Skills
Collective Bargaining, Special Education, Elementary Education, Classroom Management, Educational Leadership, Lesson Planning, K-12, Curriculum Development, Literacy, Curriculum Design, Curriculum Mapping, Behavior Management, Teacher Training, Tutoring, Language Arts, Teaching, Educational Technology, Learning Disabilities, Classroom, Staff Development

Education
Wayne State University   1992 — 1995
Master's, Education

University of Dayton   1987 — 1991
BA, Psychology

Bishop Foley High School   1983 — 1987

Mark Spisz Mark Spisz Greater Detroit Area Details
Mark Spisz's Telephone Support Systems Experience February 1987 - October 1997
Job Purchasing Agent at Burroughs Inc.
Industry Information Technology and Services
Experience
Burroughs Payment Systems  September 2012 - Present
EJH Construction, Incorporated   August 2009 - January 2012
Automated Media Incorporated   October 1997 - May 2009
Telephone Support Systems   February 1987 - October 1997

Skills
Business Analysis, Program Management, Problem Solving, Vendor Management, Process Improvement, Leadership, Recruiting, Budgets, Project Planning, Strategic Sourcing, Management

Education
Madonna University
Master, Business Administration, 2008

Madonna University
Bachelor of Science, Computer Information Systems, 2001

Bill Adaschik Bill Adaschik Greater Boston Area Details
Bill Adaschik's Telephone Support Systems Experience May 1989 - December 1989
Job Director of Sales Americas at Fluke Corporation
Industry Electrical/Electronic Manufacturing
Experience
Fluke Corporation (Danaher Corporation)   January 2012 - Present
Fluke Corporation (Danaher Corporation)   July 2009 - December 2011
Fluke Corporation (Danaher Corporation)   March 2000 - July 2009
Datapaq Inc.  December 1989 - March 2000
Telephone Support Systems   May 1989 - December 1989
Honeywell Bull Incorporated   May 1988 - May 1989
NCR Corporation  June 1986 - May 1988

Skills
Sales Management, New Business Development, Manufacturing, Sales, Management, Key Account Management, Product Development, Product Marketing, Channel Partners, Sales Operations, Forecasting, Marketing, Team Building, Account Management, Cross-functional Team..., Sales Process, Solution Selling, Direct Sales, Product Launch, Strategy, B2B, Selling, International Sales, Product Management, Competitive Analysis, Lead Generation, Salesforce.com, Leadership, CRM

Education
Central Michigan University   1988 — 1993
MS, Adminstration

Purdue University   1982 — 1986
BS, Management