Teleservice Resources
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Teleservice Resources Employees
Employee
Years
Job
Industry
Caryl Helsel Caryl Helsel's Teleservice Resources Experience July 1995 - January 1997
Job
Industry Hospitality
Experience
Hollywood Roosevelt Group May 2014 - Present
Heritage Hotels and Resorts January 2013 - May 2014
TravelClick January 2012 - January 2013
ARAMARK Parks & Destinations July 2010 - January 2012
inspire resources March 2004 - July 2010
Kimpton Hotels December 1999 - February 2004
HEDNA December 2000 - December 2002
Pegasus Solutions January 1997 - December 1999
TeleService Resources July 1995 - January 1997
Mandarin Oriental Hotel Group January 1992 - July 1995
Skills
Revenue Analysis, Revenue Cycle Management, Revenue Forecasting, Distribution Strategies, Call Center..., Profit Maximization, Marketing Strategy, Product Management, Product Marketing, Hospitality Management, Hospitality Consulting, Pricing Strategy, Sales and marketing..., Boutique Hotels, CRM, Loyalty Programs, Lifestyle Brands, Technology Needs..., Project Planning, Consortia Sales, TMC partnerships, Corporate transient..., Business Development, Leadership, E-commerce, Resorts, Management, Hotels, Sales, Hospitality Industry, Yield Management, Hospitality, Marketing, Contract Negotiation, Training, Travel Management, Property Management..., Hotel Management, Online Marketing, Online Travel, Consulting, Social Media Marketing, Email Marketing, Front Office, Tourism, Hotel Booking, Pricing, Reservation, Trade Shows, Food & Beverage
Education
Tennessee Temple University 1982 — 1987
BA
Hollywood Roosevelt Group May 2014 - Present
Heritage Hotels and Resorts January 2013 - May 2014
TravelClick January 2012 - January 2013
ARAMARK Parks & Destinations July 2010 - January 2012
inspire resources March 2004 - July 2010
Kimpton Hotels December 1999 - February 2004
HEDNA December 2000 - December 2002
Pegasus Solutions January 1997 - December 1999
TeleService Resources July 1995 - January 1997
Mandarin Oriental Hotel Group January 1992 - July 1995
Skills
Revenue Analysis, Revenue Cycle Management, Revenue Forecasting, Distribution Strategies, Call Center..., Profit Maximization, Marketing Strategy, Product Management, Product Marketing, Hospitality Management, Hospitality Consulting, Pricing Strategy, Sales and marketing..., Boutique Hotels, CRM, Loyalty Programs, Lifestyle Brands, Technology Needs..., Project Planning, Consortia Sales, TMC partnerships, Corporate transient..., Business Development, Leadership, E-commerce, Resorts, Management, Hotels, Sales, Hospitality Industry, Yield Management, Hospitality, Marketing, Contract Negotiation, Training, Travel Management, Property Management..., Hotel Management, Online Marketing, Online Travel, Consulting, Social Media Marketing, Email Marketing, Front Office, Tourism, Hotel Booking, Pricing, Reservation, Trade Shows, Food & Beverage
Education
Tennessee Temple University 1982 — 1987
BA
Barbara Espejo Barbara Espejo's Teleservice Resources Experience 1994 - 1996
Job Business Analyst at Healthcare Payment Specialists
Industry Utilities
Experience
Healthcare Payment Specialists February 2013 - Present
DIRECT ENERGY Formerly Known As FIRST CHOICE POWER March 2010 - December 2012
Texas Rangers Baseball Club 1995 - October 2012
First Choice Power December 2008 - March 2010
First Choice Power May 2006 - December 2008
First Choice Power April 2004 - May 2006
Kings III Emergency Communications January 2000 - March 2004
Harris Methodist Senior Health Plan 1996 - 2000
TeleService Resources 1994 - 1996
Skills
Process Improvement, Business Analysis, Data Analysis, Contract Negotiation, Call Center, Energy, Energy Markets, Visio, Forecasting, Analytics, Strategic Planning, Contract Management, Project Management, Risk Management, Analysis, Account Management, Quality Assurance, Microsoft Excel, Microsoft Word, Microsoft Powerpoint, Microsoft Outlook, Dispute Resolution, Outlook, Call Centers, Customer Service, Operations Management, Sales, Access, Time Management, Accounting, Marketing
Education
Tarrant County College 2010 — 2011
Bishop Ryan High School, Minot ND
Diploma, Math, Science, and English
Minot State University
Basic Courses
Healthcare Payment Specialists February 2013 - Present
DIRECT ENERGY Formerly Known As FIRST CHOICE POWER March 2010 - December 2012
Texas Rangers Baseball Club 1995 - October 2012
First Choice Power December 2008 - March 2010
First Choice Power May 2006 - December 2008
First Choice Power April 2004 - May 2006
Kings III Emergency Communications January 2000 - March 2004
Harris Methodist Senior Health Plan 1996 - 2000
TeleService Resources 1994 - 1996
Skills
Process Improvement, Business Analysis, Data Analysis, Contract Negotiation, Call Center, Energy, Energy Markets, Visio, Forecasting, Analytics, Strategic Planning, Contract Management, Project Management, Risk Management, Analysis, Account Management, Quality Assurance, Microsoft Excel, Microsoft Word, Microsoft Powerpoint, Microsoft Outlook, Dispute Resolution, Outlook, Call Centers, Customer Service, Operations Management, Sales, Access, Time Management, Accounting, Marketing
Education
Tarrant County College 2010 — 2011
Bishop Ryan High School, Minot ND
Diploma, Math, Science, and English
Minot State University
Basic Courses
Jerrie Payne's Teleservice Resources Experience 1989 - 1999
Job Operational Account Manager at Sabre Hospitality Solutions
Industry Hospitality
Experience
Sabre Hospitality Solutions July 2015 - Present
Genares Worldwide Reservations March 2005 - Present
Lexington Services 1999 - 2005
Teleservice Resources 1989 - 1999
Skills
Revenue Analysis, Hospitality Management, Hotels, Hospitality Industry, Hospitality, Resorts, Tourism, Yield Management, Hotel Management, Property Management..., E-commerce, Front Office, Pre-opening, Account Management, Food & Beverage, Online Advertising, Team Building, Delphi, GDS systems, Budgets, Customer Service, Training, Global Distribution..., GDS, Management, Hotel Booking, OTA, Sabre, Online Travel, Business Travel, Marketing, E-distribution, Opening Hotels, Lanyon, Synxis, Amadeus, Distribution Strategies, Lodging, Online Marketing, OnQ, Revenue Forecasting, Restaurants, Boutique Hotels, Hotel Administration, Hotel Asset Management, Pricing Strategy, Rooms Division, Guest Service Management, Pegasus, Hospitality Consulting
Education
Tarrant County College 1986 — 1987
Trinity High School 1982 — 1985
HS Diploma, Basics, Band, French, Speech
Sabre Hospitality Solutions July 2015 - Present
Genares Worldwide Reservations March 2005 - Present
Lexington Services 1999 - 2005
Teleservice Resources 1989 - 1999
Skills
Revenue Analysis, Hospitality Management, Hotels, Hospitality Industry, Hospitality, Resorts, Tourism, Yield Management, Hotel Management, Property Management..., E-commerce, Front Office, Pre-opening, Account Management, Food & Beverage, Online Advertising, Team Building, Delphi, GDS systems, Budgets, Customer Service, Training, Global Distribution..., GDS, Management, Hotel Booking, OTA, Sabre, Online Travel, Business Travel, Marketing, E-distribution, Opening Hotels, Lanyon, Synxis, Amadeus, Distribution Strategies, Lodging, Online Marketing, OnQ, Revenue Forecasting, Restaurants, Boutique Hotels, Hotel Administration, Hotel Asset Management, Pricing Strategy, Rooms Division, Guest Service Management, Pegasus, Hospitality Consulting
Education
Tarrant County College 1986 — 1987
Trinity High School 1982 — 1985
HS Diploma, Basics, Band, French, Speech
Corey Maddux, M.Ed.'s Teleservice Resources Experience July 1999 - December 1999
Job Instructional technologist
Industry E-Learning
Experience
Hewlett-Packard Company February 2012 - Present
Hewlett-Packard Company November 2008 - February 2012
EDS, an HP Company July 2003 - November 2008
Various: Telvista, Spruce Communications, and BenefitMall October 2002 - July 2003
BenefitMall May 2000 - October 2002
AT&T Wireless January 2000 - April 2000
TeleService Resources July 1999 - December 1999
Southwestern Bell May 1999 - June 1999
TeleService Resources January 1999 - April 1999
TeleService Resources May 1998 - January 1999
Skills
Instructional Design, E-Learning, Training, Captivate, Program Management, Blended Learning, Employee Training, Learning Management..., Learning Management, Needs Analysis, Distance Learning, Leadership, Adult Education, Software Documentation, Curriculum Design, Technical Training, SharePoint, ADDIE, Talent Management, Instructional Technology, Organizational..., Social Learning, Career Development, Hands-on Training, Executive Coaching, Educational Technology, Virtual Teams, Curriculum Development, Web 2.0, Workday, Agile ISD, E-learning Development, Web-based Training, WBT, Online Training, Software Training, Course Development, Blended Learning..., Learning Technology, Mobile Learning, Successive..., Neuroscience of Learning, Style Guides, Branding, Reinforcement touch..., Unconferences, MOOCs, Gamification
Education
American InterContinental University
Master’s in Education, Instructional Technology
Oral Roberts University
Bachelor of Arts, Cross-cultural Communications
Hewlett-Packard Company February 2012 - Present
Hewlett-Packard Company November 2008 - February 2012
EDS, an HP Company July 2003 - November 2008
Various: Telvista, Spruce Communications, and BenefitMall October 2002 - July 2003
BenefitMall May 2000 - October 2002
AT&T Wireless January 2000 - April 2000
TeleService Resources July 1999 - December 1999
Southwestern Bell May 1999 - June 1999
TeleService Resources January 1999 - April 1999
TeleService Resources May 1998 - January 1999
Skills
Instructional Design, E-Learning, Training, Captivate, Program Management, Blended Learning, Employee Training, Learning Management..., Learning Management, Needs Analysis, Distance Learning, Leadership, Adult Education, Software Documentation, Curriculum Design, Technical Training, SharePoint, ADDIE, Talent Management, Instructional Technology, Organizational..., Social Learning, Career Development, Hands-on Training, Executive Coaching, Educational Technology, Virtual Teams, Curriculum Development, Web 2.0, Workday, Agile ISD, E-learning Development, Web-based Training, WBT, Online Training, Software Training, Course Development, Blended Learning..., Learning Technology, Mobile Learning, Successive..., Neuroscience of Learning, Style Guides, Branding, Reinforcement touch..., Unconferences, MOOCs, Gamification
Education
American InterContinental University
Master’s in Education, Instructional Technology
Oral Roberts University
Bachelor of Arts, Cross-cultural Communications
Chris Coy Chris Coy's Teleservice Resources Experience August 1994 - August 1996
Job Director of Financial Planning, Forecasting & Reporting at GameStop; Grapevine City Councilman
Industry Executive Office
Experience
GameStop October 2014 - Present
G6 Hospitality LLC October 2012 - October 2014
American Airlines August 2007 - August 2012
American Airlines January 2001 - August 2007
Airline Management Services August 1998 - January 2001
Data Management Services August 1996 - August 1998
TeleService Resources August 1994 - August 1996
American Airlines January 1992 - August 1994
American Airlines January 1991 - January 1992
American Airlines August 1989 - January 1991
Skills
Forecasting, Financial Modeling, Budgets, Pricing, Financial Analysis, Leadership, Strategic Planning, Analysis, Strategic Financial..., Financial Reporting, Capital Budgeting, Competitive Analysis, Team Leadership, Airlines, Team Building, Financial Forecasting, Corporate Finance, Managerial Finance, Cost Accounting, Business Strategy, Financial Accounting, Operating Budgets, Key Performance..., Business Analysis, Strategic Leadership, Data Analysis, Project Management, Commercial Aviation, Fundraising, Aviation, Local Government, Performance Measurement, Sabre, Political Campaigns, Hospitality, Sales Operations, Hotels, Land Use Planning, Budget, Development of..., Performance Metrics, Municipal Politics, Employee Engagement, Civil Aviation, Drive Results, Achieving Results, Hospitality Management, Hospitality Industry, Strategy, Cross-functional Team...
Education
Southern Methodist University - Cox School of Business 1988 — 1989
MBA, Finance
The University of Texas at Arlington 1985 — 1988
BBA, Finance
University of California, Los Angeles 1984 — 1985
GameStop October 2014 - Present
G6 Hospitality LLC October 2012 - October 2014
American Airlines August 2007 - August 2012
American Airlines January 2001 - August 2007
Airline Management Services August 1998 - January 2001
Data Management Services August 1996 - August 1998
TeleService Resources August 1994 - August 1996
American Airlines January 1992 - August 1994
American Airlines January 1991 - January 1992
American Airlines August 1989 - January 1991
Skills
Forecasting, Financial Modeling, Budgets, Pricing, Financial Analysis, Leadership, Strategic Planning, Analysis, Strategic Financial..., Financial Reporting, Capital Budgeting, Competitive Analysis, Team Leadership, Airlines, Team Building, Financial Forecasting, Corporate Finance, Managerial Finance, Cost Accounting, Business Strategy, Financial Accounting, Operating Budgets, Key Performance..., Business Analysis, Strategic Leadership, Data Analysis, Project Management, Commercial Aviation, Fundraising, Aviation, Local Government, Performance Measurement, Sabre, Political Campaigns, Hospitality, Sales Operations, Hotels, Land Use Planning, Budget, Development of..., Performance Metrics, Municipal Politics, Employee Engagement, Civil Aviation, Drive Results, Achieving Results, Hospitality Management, Hospitality Industry, Strategy, Cross-functional Team...
Education
Southern Methodist University - Cox School of Business 1988 — 1989
MBA, Finance
The University of Texas at Arlington 1985 — 1988
BBA, Finance
University of California, Los Angeles 1984 — 1985
Brenda Boice Brenda Boice's Teleservice Resources Experience September 1992 - February 1998
Job Administrative Assistant at Anthem, Inc.
Industry Hospital & Health Care
Experience
Anthem, Inc. January 2015 - May 2015
Havens Corner Urgent Care April 2014 - August 2014
1ST Advanced EMS July 2008 - October 2012
Naples Public Defenders Office August 2004 - May 2005
Calltech Communications February 1998 - October 2000
Teleservice Resources September 1992 - February 1998
Skills
Healthcare, Medical Terminology, Cpr Certified, Customer Service, Data Entry, Phlebotomy, Ambulance, EMS, Emergency Services, Dispatching, Software Documentation, Critical Thinking, Call Center, Call Centers, Vital Signs, Medical Records, BLS, Microsoft Office, Outlook, Training, Troubleshooting, Team Building, Supervisory Experience, World Class Customer..., call center supervisor, HIPAA, Telephone Skills, Appointment Scheduling, Medicine, EKG, Healthcare Management, Invoicing, Scanners, CPT, Supervisory Skills, Hospitals, Medical Billing, Triage, Venipuncture, Blood Pressure, Spreadsheets, EMR, Fax, Administrative..., Microsoft Word, Patient Safety, Microsoft Excel, Public Speaking, PowerPoint, Patient Education
Education
Everest Institute-Gahanna 2013 — 2014
Certified Medical Assistant, Medical/Clinical Assistant, 4.0
Columbus State Community College 2007 — 2008
Certification, EMT, 4.0
Anthem, Inc. January 2015 - May 2015
Havens Corner Urgent Care April 2014 - August 2014
1ST Advanced EMS July 2008 - October 2012
Naples Public Defenders Office August 2004 - May 2005
Calltech Communications February 1998 - October 2000
Teleservice Resources September 1992 - February 1998
Skills
Healthcare, Medical Terminology, Cpr Certified, Customer Service, Data Entry, Phlebotomy, Ambulance, EMS, Emergency Services, Dispatching, Software Documentation, Critical Thinking, Call Center, Call Centers, Vital Signs, Medical Records, BLS, Microsoft Office, Outlook, Training, Troubleshooting, Team Building, Supervisory Experience, World Class Customer..., call center supervisor, HIPAA, Telephone Skills, Appointment Scheduling, Medicine, EKG, Healthcare Management, Invoicing, Scanners, CPT, Supervisory Skills, Hospitals, Medical Billing, Triage, Venipuncture, Blood Pressure, Spreadsheets, EMR, Fax, Administrative..., Microsoft Word, Patient Safety, Microsoft Excel, Public Speaking, PowerPoint, Patient Education
Education
Everest Institute-Gahanna 2013 — 2014
Certified Medical Assistant, Medical/Clinical Assistant, 4.0
Columbus State Community College 2007 — 2008
Certification, EMT, 4.0
Marjorie Cantu Marjorie Cantu's Teleservice Resources Experience November 1997 - September 1998
Job Database Analyst Goodwill Industries of San Antonio
Industry Information Services
Experience
Goodwill Industries of San Antonio July 2012 - December 2014
Travelocity June 2009 - March 2012
Travelocity September 2004 - June 2009
Travelocity March 2000 - September 2004
Travelocity June 1999 - March 2000
Travelocity April 1999 - June 1999
Travelocity September 1998 - April 1999
Teleservice Resources November 1997 - September 1998
QVC February 1997 - March 1998
Sears Teleservice Resources March 1996 - September 1997
Skills
Crystal Reports, MySQL, PHP, Excel, Business Objects, Pentaho, SQL, HTML, basic CSS, basic Java script, Dreamweaver, Customer Service, Web Applications
Education
Northwest Vista College 2012 — 2015
Associate of Science (A.S.), Computer Science
Ft Devens MI School 1990 — 1991
MOS 33T, Electronics Repair
Pine City High School 1987 — 1990
Goodwill Industries of San Antonio July 2012 - December 2014
Travelocity June 2009 - March 2012
Travelocity September 2004 - June 2009
Travelocity March 2000 - September 2004
Travelocity June 1999 - March 2000
Travelocity April 1999 - June 1999
Travelocity September 1998 - April 1999
Teleservice Resources November 1997 - September 1998
QVC February 1997 - March 1998
Sears Teleservice Resources March 1996 - September 1997
Skills
Crystal Reports, MySQL, PHP, Excel, Business Objects, Pentaho, SQL, HTML, basic CSS, basic Java script, Dreamweaver, Customer Service, Web Applications
Education
Northwest Vista College 2012 — 2015
Associate of Science (A.S.), Computer Science
Ft Devens MI School 1990 — 1991
MOS 33T, Electronics Repair
Pine City High School 1987 — 1990
Chris Kasper Chris Kasper's Teleservice Resources Experience 1998 - 2000
Job Regional Government & Education Account Executive at Time Warner Cable
Industry Telecommunications
Experience
Time Warner Cable 2011 - Present
Windstream Communications 2010 - 2011
Qwest Communications 2005 - 2010
AT&T 2001 - 2002
Teleservice Resources 1998 - 2000
Precison Response Corp 1996 - 1998
West Telemarketing 1990 - 1995
Skills
Executive Level..., Telecommunications Sales, Strategic Planning, Solution Selling, Large Account Sales, Enterprise Account..., Salesforce.com, Sales Relationships, Revenue Forecasting, Quota Attainment, Sales Strategies, Contract Negotiations, Team Selling, Cloud Computing, Contract Negotiation, Cross-functional Team..., Data Center, Business Development, Sales Operations, Sales, VoIP, Marketing Strategy, Strategy, Telecommunications, Cold Calling, SaaS, Management, Enterprise Software, Direct Sales, Selling, Managed Services, Leadership, Negotiation, Product Management, Wireless, Telephony, Unified Communications, MPLS, Sales Process
Education
The University of Texas at San Antonio 1987 — 1991
Business Information Systems
Time Warner Cable 2011 - Present
Windstream Communications 2010 - 2011
Qwest Communications 2005 - 2010
AT&T 2001 - 2002
Teleservice Resources 1998 - 2000
Precison Response Corp 1996 - 1998
West Telemarketing 1990 - 1995
Skills
Executive Level..., Telecommunications Sales, Strategic Planning, Solution Selling, Large Account Sales, Enterprise Account..., Salesforce.com, Sales Relationships, Revenue Forecasting, Quota Attainment, Sales Strategies, Contract Negotiations, Team Selling, Cloud Computing, Contract Negotiation, Cross-functional Team..., Data Center, Business Development, Sales Operations, Sales, VoIP, Marketing Strategy, Strategy, Telecommunications, Cold Calling, SaaS, Management, Enterprise Software, Direct Sales, Selling, Managed Services, Leadership, Negotiation, Product Management, Wireless, Telephony, Unified Communications, MPLS, Sales Process
Education
The University of Texas at San Antonio 1987 — 1991
Business Information Systems
JD Dayal JD Dayal's Teleservice Resources Experience January 1996 - September 1997
Job Solarwinds
Industry Public Policy
Experience
SolarWinds October 2014 - Present
SolarWinds January 2011 - Present
Alis January 2009 - December 2010
Dell Computers October 2005 - December 2008
Dell November 2002 - December 2008
Dell Computers August 2004 - October 2005
Dell Computers June 2002 - August 2004
Baymont Inn January 2001 - January 2002
Maximum Advertising Inc October 1999 - December 2000
Teleservice Resources January 1996 - September 1997
Skills
Sales Operations, Salesforce.com, Competitive Analysis, Sales, Solution Selling, Marketing, Customer Service, Customer Satisfaction, Leadership, Enterprise Software, Management, Sales Process, Lead Generation, CRM, Account Management, Business Development, Direct Sales, Process Improvement, SaaS, Security
Education
Texas A&M 1997 — 1999
Certificate, International Management
Texas A&M University 1997 — 1999
BA, Marketing
Texas A&M UniversityCollege 1997 — 1999
B.A, Marketing
SolarWinds October 2014 - Present
SolarWinds January 2011 - Present
Alis January 2009 - December 2010
Dell Computers October 2005 - December 2008
Dell November 2002 - December 2008
Dell Computers August 2004 - October 2005
Dell Computers June 2002 - August 2004
Baymont Inn January 2001 - January 2002
Maximum Advertising Inc October 1999 - December 2000
Teleservice Resources January 1996 - September 1997
Skills
Sales Operations, Salesforce.com, Competitive Analysis, Sales, Solution Selling, Marketing, Customer Service, Customer Satisfaction, Leadership, Enterprise Software, Management, Sales Process, Lead Generation, CRM, Account Management, Business Development, Direct Sales, Process Improvement, SaaS, Security
Education
Texas A&M 1997 — 1999
Certificate, International Management
Texas A&M University 1997 — 1999
BA, Marketing
Texas A&M UniversityCollege 1997 — 1999
B.A, Marketing
Aaron Feinberg Aaron Feinberg's Teleservice Resources Experience June 1993 - August 1999
Job Sr. Director of Operations at Asurion
Industry Consumer Services
Experience
N.E.W. Customer Service Companies, Inc February 2010 - Present
Asurion September 2002 - Present
NATIONAL ELECTRONICS March 2005 - February 2010
N.E.W. Customer Service Companies, Inc August 2004 - March 2005
N.E.W. Customer Service Companies, Inc September 2002 - August 2004
Convergys September 2000 - May 2002
BROOKSTONE BY August 1999 - September 2000
Brookstone August 1999 - August 2000
TeleService Resources June 1993 - August 1999
Skills
Call Center, Customer Service, Customer Satisfaction, Budgets, Relationship Management, System Administration, Technical Project..., Employee Relations, Employee Engagement, Employee Management, Coaching, Performance Management, Call Centers, Cross-functional Team..., Management, Program Management, Call Center Development, Team Building, Process Improvement, Leadership, Account Management, Project Management, Contact Center..., Business Analysis, Employee Training, Outsourcing, Customer Experience, Human Resources, Analysis, Quality Assurance, Strategic Planning
Education
Columbus State University 1994 — 1995
James Madison University 1992 — 1994
N.E.W. Customer Service Companies, Inc February 2010 - Present
Asurion September 2002 - Present
NATIONAL ELECTRONICS March 2005 - February 2010
N.E.W. Customer Service Companies, Inc August 2004 - March 2005
N.E.W. Customer Service Companies, Inc September 2002 - August 2004
Convergys September 2000 - May 2002
BROOKSTONE BY August 1999 - September 2000
Brookstone August 1999 - August 2000
TeleService Resources June 1993 - August 1999
Skills
Call Center, Customer Service, Customer Satisfaction, Budgets, Relationship Management, System Administration, Technical Project..., Employee Relations, Employee Engagement, Employee Management, Coaching, Performance Management, Call Centers, Cross-functional Team..., Management, Program Management, Call Center Development, Team Building, Process Improvement, Leadership, Account Management, Project Management, Contact Center..., Business Analysis, Employee Training, Outsourcing, Customer Experience, Human Resources, Analysis, Quality Assurance, Strategic Planning
Education
Columbus State University 1994 — 1995
James Madison University 1992 — 1994
Monica Melgar Monica Melgar's Teleservice Resources Experience February 1994 - June 1996
Job Bilingual Call Center Professional
Industry Consumer Services
Experience
1-800-Plumber December 2011 - June 2012
Social Strategy1 May 2009 - September 2011
ILD Corp. January 2008 - May 2009
Manpower Inc. June 2007 - January 2008
2Wire July 2006 - April 2007
Affiliated Computer Services February 2005 - July 2006
Detailz 2004 - 2006
WNS Global Services February 2004 - August 2004
Travelocity April 1996 - April 2003
Teleservice Resources February 1994 - June 1996
Skills
Spanish proficient, Development Of Employees, Leadership Development, Change Management, Training Delivery, Development & delivery..., Process Improvement, ACD Management, Workforce Management, Microsoft Office, Department Budgeting, Leadership, Call Centers, Management, Online Marketing, SharePoint, Training, Customer Satisfaction, Program Management, Customer Service, Sales, Team Building, Social Media, Social Media Marketing, Team Leadership, Coaching, SEO, Web Analytics
Education
Art Institute of Houston 1988 — 1990
Associate, Graphic Communication
1-800-Plumber December 2011 - June 2012
Social Strategy1 May 2009 - September 2011
ILD Corp. January 2008 - May 2009
Manpower Inc. June 2007 - January 2008
2Wire July 2006 - April 2007
Affiliated Computer Services February 2005 - July 2006
Detailz 2004 - 2006
WNS Global Services February 2004 - August 2004
Travelocity April 1996 - April 2003
Teleservice Resources February 1994 - June 1996
Skills
Spanish proficient, Development Of Employees, Leadership Development, Change Management, Training Delivery, Development & delivery..., Process Improvement, ACD Management, Workforce Management, Microsoft Office, Department Budgeting, Leadership, Call Centers, Management, Online Marketing, SharePoint, Training, Customer Satisfaction, Program Management, Customer Service, Sales, Team Building, Social Media, Social Media Marketing, Team Leadership, Coaching, SEO, Web Analytics
Education
Art Institute of Houston 1988 — 1990
Associate, Graphic Communication
Todd Atnip's Teleservice Resources Experience 1990 - 1994
Job Principal at North Highland
Industry Information Technology and Services
Experience
North Highland October 2015 - Present
Hitachi Consulting May 2012 - October 2015
Comdata July 2008 - May 2012
Hitachi Consulting September 2007 - July 2008
Camping World October 2003 - September 2007
Navigator Systems February 2002 - October 2003
Harwood Consulting 2000 - 2001
Xpedior 1995 - 2001
Teleservice Resources 1990 - 1994
Antrim 1987 - 1990
Skills
Business Intelligence, Data Warehousing, IT Strategy, Transaction Processing, Retail Systems, Enterprise Software, Executive Management, IT Management, IT Operations, Multi-channel Retail, Laboratory Automation, COBOL, MUMPS, Unix, RDBMS, Dimensional Modeling, Master Data Management, Software Design, Software Implementation, ETL, Information Technology, Vendor Management, Enterprise Architecture, Retail, Software Project..., Architecture, Oracle, Software Development, Business Objects, Data Integration, Data Warehouse..., SDLC, Business Process..., Visio, Business Process, Requirements Gathering, Integration, Disaster Recovery, SharePoint, CRM, Solution Architecture, Requirements Analysis, Business Analysis, Databases, SQL, Consulting, Data Modeling, Database Design, DB2, Microsoft SQL Server
Education
Abilene Christian University 1981 — 1985
Bachelor Business Administration, Information Technology
Stephenville High School 1978 — 1981
North Highland October 2015 - Present
Hitachi Consulting May 2012 - October 2015
Comdata July 2008 - May 2012
Hitachi Consulting September 2007 - July 2008
Camping World October 2003 - September 2007
Navigator Systems February 2002 - October 2003
Harwood Consulting 2000 - 2001
Xpedior 1995 - 2001
Teleservice Resources 1990 - 1994
Antrim 1987 - 1990
Skills
Business Intelligence, Data Warehousing, IT Strategy, Transaction Processing, Retail Systems, Enterprise Software, Executive Management, IT Management, IT Operations, Multi-channel Retail, Laboratory Automation, COBOL, MUMPS, Unix, RDBMS, Dimensional Modeling, Master Data Management, Software Design, Software Implementation, ETL, Information Technology, Vendor Management, Enterprise Architecture, Retail, Software Project..., Architecture, Oracle, Software Development, Business Objects, Data Integration, Data Warehouse..., SDLC, Business Process..., Visio, Business Process, Requirements Gathering, Integration, Disaster Recovery, SharePoint, CRM, Solution Architecture, Requirements Analysis, Business Analysis, Databases, SQL, Consulting, Data Modeling, Database Design, DB2, Microsoft SQL Server
Education
Abilene Christian University 1981 — 1985
Bachelor Business Administration, Information Technology
Stephenville High School 1978 — 1981
George Carrancho George Carrancho's Teleservice Resources Experience May 1994 - February 1996
Job Director, Business Development at Tzell Travel Group LLC
Industry Airlines/Aviation
Experience
Tzell Travel Group LLC July 2014 - Present
American Airlines June 2011 - May 2014
American Airlines July 2005 - June 2011
American Airlines September 2004 - July 2005
American Airlines February 1998 - September 2004
American Airlines Cargo February 1997 - February 1998
American Airlines Cargo February 1996 - February 1997
TeleService Resources May 1994 - February 1996
Marriott Hotels January 1992 - October 1995
Skills
Leadership, CRM, Strategy, Revenue Analysis, Nonprofits, Marketing, Facebook, Competitive Analysis, Social Media, Airlines, Quality Assurance, Management, Segmentation, Public Speaking, Sales, Strategic Planning, Cultural Diversity, Advertising, Leadership Development, Tourism, Travel Management, New Business Development, Marketing Strategy, Training, Sabre, Marketing Communications, Business Strategy, Online Marketing, Newsletters, Contract Negotiation, Strategic Partnerships, Public Relations, Business Development, Interviews, Account Management, Event Management, Online Advertising, Diversity, Program Management, Staff Development, Spanish, Community Outreach, Business Travel, Project Management, Media Relations, Social Media Marketing, Social Networking, LGBT community, Non-profits, Fundraising
Education
The University of Texas at Austin 1984 — 1993
BA, Latin American Studies
Tzell Travel Group LLC July 2014 - Present
American Airlines June 2011 - May 2014
American Airlines July 2005 - June 2011
American Airlines September 2004 - July 2005
American Airlines February 1998 - September 2004
American Airlines Cargo February 1997 - February 1998
American Airlines Cargo February 1996 - February 1997
TeleService Resources May 1994 - February 1996
Marriott Hotels January 1992 - October 1995
Skills
Leadership, CRM, Strategy, Revenue Analysis, Nonprofits, Marketing, Facebook, Competitive Analysis, Social Media, Airlines, Quality Assurance, Management, Segmentation, Public Speaking, Sales, Strategic Planning, Cultural Diversity, Advertising, Leadership Development, Tourism, Travel Management, New Business Development, Marketing Strategy, Training, Sabre, Marketing Communications, Business Strategy, Online Marketing, Newsletters, Contract Negotiation, Strategic Partnerships, Public Relations, Business Development, Interviews, Account Management, Event Management, Online Advertising, Diversity, Program Management, Staff Development, Spanish, Community Outreach, Business Travel, Project Management, Media Relations, Social Media Marketing, Social Networking, LGBT community, Non-profits, Fundraising
Education
The University of Texas at Austin 1984 — 1993
BA, Latin American Studies
Lisa Biggerstaff, PMP, ITIL's Teleservice Resources Experience 1989 - 1998
Job Senior Consultant/Project Manager at BT Americas
Industry Information Technology and Services
Experience
BT June 2008 - Present
BT Americas Inc 2008 - Present
Avaya September 1998 - February 2008
TeleService Resources 1989 - 1998
TeleService Resources - (formerly an AMR Company) 1989 - 1998
Skills
Professional Services, Telecommunications, Program Management, PMO, Project Delivery, Service Delivery, Integration, Managed Services, Pre-sales, PMP, Vendor Management, ITIL, Outsourcing, Project Portfolio..., IT Strategy, VoIP, Solution Architecture, IT Service Management, Unified Communications, Change Management
Education
Amberton University
Project Management Professional
High School
BT June 2008 - Present
BT Americas Inc 2008 - Present
Avaya September 1998 - February 2008
TeleService Resources 1989 - 1998
TeleService Resources - (formerly an AMR Company) 1989 - 1998
Skills
Professional Services, Telecommunications, Program Management, PMO, Project Delivery, Service Delivery, Integration, Managed Services, Pre-sales, PMP, Vendor Management, ITIL, Outsourcing, Project Portfolio..., IT Strategy, VoIP, Solution Architecture, IT Service Management, Unified Communications, Change Management
Education
Amberton University
Project Management Professional
High School
Evelyn Johnson, SPHR, HCS's Teleservice Resources Experience August 1995 - December 1999
Job HR Project Manager at Aflac
Industry Insurance
Experience
Aflac October 2012 - Present
Aflac October 2011 - September 2012
Aflac February 2008 - September 2011
Aflac March 2002 - August 2011
Dollarville October 1999 - March 2007
TeleService Resources August 1995 - December 1999
Department of Veterans Affairs June 1985 - July 1995
Skills
Project Management, Compensation Structure..., Budget Process, Training Delivery, Talent Acquisition, Retention Strategies, Policy Writing, Employee Relations, Employee Engagement, Organizational Design, Workforce Planning, Written & Oral..., Consultation, Relationship Management, Communication, Business Acumen, Strategy Execution, SPHR, HCS, Management, Leadership, Leadership Development, Compensation Structures, Organizational..., Interviews, Training, Personnel Management, Human Resources, Recruiting, Talent Management, Program Management, Team Building, CRM, Employment Law, Employee Benefits, Change Management, HR Policies, Deferred Compensation, Hiring, Job Descriptions, Performance Management, Policy, Payroll
Education
Tusculum College 1983 — 1987
BS, Business/Management
Aflac October 2012 - Present
Aflac October 2011 - September 2012
Aflac February 2008 - September 2011
Aflac March 2002 - August 2011
Dollarville October 1999 - March 2007
TeleService Resources August 1995 - December 1999
Department of Veterans Affairs June 1985 - July 1995
Skills
Project Management, Compensation Structure..., Budget Process, Training Delivery, Talent Acquisition, Retention Strategies, Policy Writing, Employee Relations, Employee Engagement, Organizational Design, Workforce Planning, Written & Oral..., Consultation, Relationship Management, Communication, Business Acumen, Strategy Execution, SPHR, HCS, Management, Leadership, Leadership Development, Compensation Structures, Organizational..., Interviews, Training, Personnel Management, Human Resources, Recruiting, Talent Management, Program Management, Team Building, CRM, Employment Law, Employee Benefits, Change Management, HR Policies, Deferred Compensation, Hiring, Job Descriptions, Performance Management, Policy, Payroll
Education
Tusculum College 1983 — 1987
BS, Business/Management
Eleanor Oster Eleanor Oster's Teleservice Resources Experience August 1988 - September 1992
Job
Industry Information Technology and Services
Experience
QT Technologies August 2009 - February 2015
Outsource Marketing Associates March 2007 - July 2009
Monitronics International February 2006 - February 2007
Stream International July 1997 - March 2004
World Travel Partners - BCD Travel September 1995 - July 1997
Dallas County Community College District 1995 - 1995
Frantastic Total Food Concept 1994 - 1995
Wyndham Worldwide September 1992 - August 1994
Teleservice Resources August 1988 - September 1992
American Airlines Direct Marketing Corp August 1988 - September 1992
Skills
Vendor Management, CRM, Strategy, Process Improvement, Management, Marketing, Call Center, Outsourcing, Leadership, Call Centers, Mobile Devices, New Business Development, Project Management, Lead Generation, Operations Management, Sales, Start-ups, Marketing Strategy, SaaS, Cross-functional Team..., BPO, Executive Management, Contract Negotiation, Account Management, Team Leadership, Leadership Development, Business Intelligence, Negotiation, Team Management, Team Building, Product Management, Business Process..., Customer Service, Program Management, Strategic Planning, Entrepreneurship, Solution Selling, Client Relations Skills, Performance Management, Customer Satisfaction, Training, Change Management, Service Delivery
Education
The University of Texas at Dallas 1984 — 1987
B.A., Government and Politics
QT Technologies August 2009 - February 2015
Outsource Marketing Associates March 2007 - July 2009
Monitronics International February 2006 - February 2007
Stream International July 1997 - March 2004
World Travel Partners - BCD Travel September 1995 - July 1997
Dallas County Community College District 1995 - 1995
Frantastic Total Food Concept 1994 - 1995
Wyndham Worldwide September 1992 - August 1994
Teleservice Resources August 1988 - September 1992
American Airlines Direct Marketing Corp August 1988 - September 1992
Skills
Vendor Management, CRM, Strategy, Process Improvement, Management, Marketing, Call Center, Outsourcing, Leadership, Call Centers, Mobile Devices, New Business Development, Project Management, Lead Generation, Operations Management, Sales, Start-ups, Marketing Strategy, SaaS, Cross-functional Team..., BPO, Executive Management, Contract Negotiation, Account Management, Team Leadership, Leadership Development, Business Intelligence, Negotiation, Team Management, Team Building, Product Management, Business Process..., Customer Service, Program Management, Strategic Planning, Entrepreneurship, Solution Selling, Client Relations Skills, Performance Management, Customer Satisfaction, Training, Change Management, Service Delivery
Education
The University of Texas at Dallas 1984 — 1987
B.A., Government and Politics
Pam Crossman Pam Crossman's Teleservice Resources Experience 1996 - 1999
Job Senior Software Developer at HewlettPackard
Industry Information Technology and Services
Experience
Hewlett-Packard August 2002 - Present
Electronic Data Systems 2002 - 2009
Teleservice Resources 1996 - 1999
Skills
SDLC, Vendor Management, Visio, Project Management, Team Leadership, Management, Customer Service, ITIL, Team Building, IT Service Management, HP, Microsoft Office, Enterprise Architecture, Solution Architecture, Strategic Planning, Integration, Software Development, SharePoint, Agile Methodologies, Requirements Analysis
Education
Southeastern Oklahoma State University 1981 — 1985
Bachelor of Science, Computer Science and Electronics
Hewlett-Packard August 2002 - Present
Electronic Data Systems 2002 - 2009
Teleservice Resources 1996 - 1999
Skills
SDLC, Vendor Management, Visio, Project Management, Team Leadership, Management, Customer Service, ITIL, Team Building, IT Service Management, HP, Microsoft Office, Enterprise Architecture, Solution Architecture, Strategic Planning, Integration, Software Development, SharePoint, Agile Methodologies, Requirements Analysis
Education
Southeastern Oklahoma State University 1981 — 1985
Bachelor of Science, Computer Science and Electronics
Lacairla Riggins's Teleservice Resources Experience August 1998 - September 1999
Job Customer Care Specialist II at Assurant Specialty Property
Industry Insurance
Experience
Assurant Specialty Property June 2012 - Present
Blue Cross Blue Shield of GA May 2011 - June 2012
New Horizons Community Service Board December 2007 - March 2010
Muscogee County School District August 2007 - December 2007
State Farm Insurance December 2006 - April 2007
AT&T August 1999 - April 2006
TeleService Resources August 1998 - September 1999
Executive Suites August 1996 - May 1998
Skills
Administrative..., Invoicing, Human Resources, Customer Service, Spreadsheets, Management, Fax, Policy, Office Equipment, Multi-line Phone, Proposal Writing, Technical Support, Insurance, Training, Administrative..., Software Documentation, Microsoft Excel, Team Building, Public Speaking, Microsoft Office, Leadership, Strategic Planning, Event Planning, PowerPoint, Microsoft Word, Social Networking
Education
Strayer University 2015 — 2017
Master of Science in Managament with concentration in Project Management
American InterContinental University 2011 — 2013
Bachelor of Business Administration (B.B.A.), Specialization in Human Resource Management
Columbus Technical College 2007 — 2009
Associate's degree, Management & Supervisory Development
Carver High School 1990 — 1994
High School Diploma
Assurant Specialty Property June 2012 - Present
Blue Cross Blue Shield of GA May 2011 - June 2012
New Horizons Community Service Board December 2007 - March 2010
Muscogee County School District August 2007 - December 2007
State Farm Insurance December 2006 - April 2007
AT&T August 1999 - April 2006
TeleService Resources August 1998 - September 1999
Executive Suites August 1996 - May 1998
Skills
Administrative..., Invoicing, Human Resources, Customer Service, Spreadsheets, Management, Fax, Policy, Office Equipment, Multi-line Phone, Proposal Writing, Technical Support, Insurance, Training, Administrative..., Software Documentation, Microsoft Excel, Team Building, Public Speaking, Microsoft Office, Leadership, Strategic Planning, Event Planning, PowerPoint, Microsoft Word, Social Networking
Education
Strayer University 2015 — 2017
Master of Science in Managament with concentration in Project Management
American InterContinental University 2011 — 2013
Bachelor of Business Administration (B.B.A.), Specialization in Human Resource Management
Columbus Technical College 2007 — 2009
Associate's degree, Management & Supervisory Development
Carver High School 1990 — 1994
High School Diploma
Robby Otts's Teleservice Resources Experience February 1996 - September 1996
Job Systems Engineer at Southwest Airlines
Industry Airlines/Aviation
Experience
Southwest Airlines July 1992 - Present
TeleService Resources February 1996 - September 1996
University of Texas Health Health Science Center, Houston Texas October 1995 - February 1996
Southwest Airlines July 1992 - October 1995
Service Merchandise 1990 - 1992
Skills
VMware, Unix, VMware ESX, Disaster Recovery, Linux, High Availability, Data Center, Virtualization, Servers, RHEL, vSphere, Red Hat Linux, VMware Infrastructure, Suse, Websphere, Storage, Apache, Hardware, RedHat, System Administration, Performance Tuning, HP-UX, VMware vSphere, POWERCLI, vCenter, VCP, Enterprise IT...
Education
The University of Texas at Arlington 1988 — 1991
Computer Information Systems
Southwest Airlines July 1992 - Present
TeleService Resources February 1996 - September 1996
University of Texas Health Health Science Center, Houston Texas October 1995 - February 1996
Southwest Airlines July 1992 - October 1995
Service Merchandise 1990 - 1992
Skills
VMware, Unix, VMware ESX, Disaster Recovery, Linux, High Availability, Data Center, Virtualization, Servers, RHEL, vSphere, Red Hat Linux, VMware Infrastructure, Suse, Websphere, Storage, Apache, Hardware, RedHat, System Administration, Performance Tuning, HP-UX, VMware vSphere, POWERCLI, vCenter, VCP, Enterprise IT...
Education
The University of Texas at Arlington 1988 — 1991
Computer Information Systems
Chante Gray Chante Gray's Teleservice Resources Experience 1994 - 1997
Job Retired
Industry Telecommunications
Experience
NA Sales Representative and customer service repHilton Reservations Worldwide2005 - 2007
Providian Financial 2000 - 2004
The Associates/CitiGroup 1999 - 2003
Hotels.com March 1998 - October 2000
Cendant Travel 1997 - 2000
Teleservice Resources 1994 - 1997
Aegis 1993 - 1997
National Data Corporation 1991 - 1993
Skills
Bookkeeping, Accounting, Payroll, Customer Service, Income Tax, Tax Preparation, Tax Returns, Teamwork, Access, Time Management, Data Entry, Invoicing, QuickBooks, Financial Reporting, Financial Accounting, Tax, Auditing, Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Management Accounting, Finance, Outlook, Travel Agent, Sabre, Citrix Metaframe, Go-To-Meeting, OneNote
Education
Florida Institute of Technology 2010 — 2011
Brookhaven Community College
Accounting
Richland College
Microsoft office specialist
NA Sales Representative and customer service repHilton Reservations Worldwide2005 - 2007
Providian Financial 2000 - 2004
The Associates/CitiGroup 1999 - 2003
Hotels.com March 1998 - October 2000
Cendant Travel 1997 - 2000
Teleservice Resources 1994 - 1997
Aegis 1993 - 1997
National Data Corporation 1991 - 1993
Skills
Bookkeeping, Accounting, Payroll, Customer Service, Income Tax, Tax Preparation, Tax Returns, Teamwork, Access, Time Management, Data Entry, Invoicing, QuickBooks, Financial Reporting, Financial Accounting, Tax, Auditing, Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Management Accounting, Finance, Outlook, Travel Agent, Sabre, Citrix Metaframe, Go-To-Meeting, OneNote
Education
Florida Institute of Technology 2010 — 2011
Brookhaven Community College
Accounting
Richland College
Microsoft office specialist
Charles Allison Charles Allison's Teleservice Resources Experience October 1991 - April 1996
Job Collections Department Manager
Industry Financial Services
Experience
Cottonwood Financial May 2006 - Present
Aon Consulting May 2004 - May 2006
Triad Financial April 2002 - August 2003
Capital One April 1996 - April 2002
TeleService Resources October 1991 - April 1996
Skills
Call Center, Compliance, Operations Management, Customer Service, Customer Relations, Credit, Performance Management, Recruiting, Coaching, Collections, Sales, Call Center Development, Management, Call Centers, Training, Process Improvement, Risk Management, Vendor Management, Finance, Strategy, Credit Cards, Cross-functional Team..., Team Building, Employee Training, Loans, Time Management, Software Documentation, Start-ups, Hiring, Project Planning, Banking, Financial Services, Customer Retention, Customer Satisfaction, Customer Experience, Forecasting, CRM, Analysis, Loan Servicing, Relationship Management, Business Process..., Leadership
Education
The University of Texas at Arlington 1983 — 1988
Bachelor's, Sociology and English
Bethel Baptist School (High School) 1979 — 1983
Cottonwood Financial May 2006 - Present
Aon Consulting May 2004 - May 2006
Triad Financial April 2002 - August 2003
Capital One April 1996 - April 2002
TeleService Resources October 1991 - April 1996
Skills
Call Center, Compliance, Operations Management, Customer Service, Customer Relations, Credit, Performance Management, Recruiting, Coaching, Collections, Sales, Call Center Development, Management, Call Centers, Training, Process Improvement, Risk Management, Vendor Management, Finance, Strategy, Credit Cards, Cross-functional Team..., Team Building, Employee Training, Loans, Time Management, Software Documentation, Start-ups, Hiring, Project Planning, Banking, Financial Services, Customer Retention, Customer Satisfaction, Customer Experience, Forecasting, CRM, Analysis, Loan Servicing, Relationship Management, Business Process..., Leadership
Education
The University of Texas at Arlington 1983 — 1988
Bachelor's, Sociology and English
Bethel Baptist School (High School) 1979 — 1983
Richard Snook Richard Snook's Teleservice Resources Experience February 1999 - November 1999
Job Field Engineer at Diebold
Industry Computer Networking
Experience
Diebold November 2012 - Present
Dell, Inc. November 2006 - September 2012
Dell January 2005 - November 2006
Dell January 2003 - January 2005
Spherion May 2002 - December 2002
Austin PC Doctor November 2001 - May 2002
MSI Network Services, Ltd. November 1999 - October 2001
TeleService Resources February 1999 - November 1999
Prudential Financial July 1998 - February 1999
Prudential Financial July 1991 - July 1998
Skills
Servers, Disaster Recovery, Hardware, Operating Systems, Troubleshooting, Software Installation, Management, SAN, Systems, Integration, • System deployment,..., •..., • Disaster recovery..., • System test plan..., • Failure/fault..., • Technical team..., • End user support and..., Diebold 220 ECD -..., Diebold 228 ECR -..., WinECR, WinECD
Education
Western International University
Bachelor of Science (B.S.), Computer Science
Northern Arizona University 1982 — 1984
Mechanical Engineering
Georgia Institute of Technology 1976 — 1980
Aerospace Engineering
Diebold November 2012 - Present
Dell, Inc. November 2006 - September 2012
Dell January 2005 - November 2006
Dell January 2003 - January 2005
Spherion May 2002 - December 2002
Austin PC Doctor November 2001 - May 2002
MSI Network Services, Ltd. November 1999 - October 2001
TeleService Resources February 1999 - November 1999
Prudential Financial July 1998 - February 1999
Prudential Financial July 1991 - July 1998
Skills
Servers, Disaster Recovery, Hardware, Operating Systems, Troubleshooting, Software Installation, Management, SAN, Systems, Integration, • System deployment,..., •..., • Disaster recovery..., • System test plan..., • Failure/fault..., • Technical team..., • End user support and..., Diebold 220 ECD -..., Diebold 228 ECR -..., WinECR, WinECD
Education
Western International University
Bachelor of Science (B.S.), Computer Science
Northern Arizona University 1982 — 1984
Mechanical Engineering
Georgia Institute of Technology 1976 — 1980
Aerospace Engineering
Kathy Stovall Kathy Stovall's Teleservice Resources Experience February 1995 - February 1997
Job Principal Program Manager, Enterprise Accounts at Sabre Hospitality Solutions
Industry Hospitality
Experience
Sabre Hospitality Solutions March 2015 - Present
Sabre Hospitality Solutions May 2014 - Present
Sabre Hospitality Solutions January 2011 - May 2014
Independent Consultant February 2005 - January 2011
TravelCLICK February 2005 - August 2007
Pegasus Solutions February 1997 - February 2005
TeleService Resources February 1995 - February 1997
Hilton Hotels Corp March 1983 - February 1995
Skills
Strategy, Leadership, Account Management, Call Centers, Management, Revenue Analysis, Customer Satisfaction, Program Management, Call Center, Hospitality Industry, Hospitality, Strategic Partnerships, Yield Management, Hotels, Employee Training
Education
The University of Texas at Dallas
Special Education
Sabre Hospitality Solutions March 2015 - Present
Sabre Hospitality Solutions May 2014 - Present
Sabre Hospitality Solutions January 2011 - May 2014
Independent Consultant February 2005 - January 2011
TravelCLICK February 2005 - August 2007
Pegasus Solutions February 1997 - February 2005
TeleService Resources February 1995 - February 1997
Hilton Hotels Corp March 1983 - February 1995
Skills
Strategy, Leadership, Account Management, Call Centers, Management, Revenue Analysis, Customer Satisfaction, Program Management, Call Center, Hospitality Industry, Hospitality, Strategic Partnerships, Yield Management, Hotels, Employee Training
Education
The University of Texas at Dallas
Special Education
Chung Yu's Teleservice Resources Experience 1989 - 1993
Job Call Center Technology leader
Industry Telecommunications
Experience
Cox Communications July 2014 - Present
Comcast October 2006 - September 2013
Toys R Us March 2001 - October 2006
US Navy 1997 - 2005
Athlete.com March 2000 - March 2001
Genesis Direct 1997 - 1999
Teleservice Resources 1989 - 1993
Skills
Management, Call Center, Telecommunications, Project Management, Call Centers, Business Analysis, Business Development, Outsourcing, IVR, CRM, Documentations, Vendor Management, E-commerce, Analysis, Leadership, Cross-functional Team..., Customer Service, Training, Switches, Contact Centers, Program Management, Customer Experience, Troubleshooting, Operations Management, Team Building, Process Improvement, Team Leadership, Budgets, Contract Negotiation, Forecasting, Networking, Strategy, Integration, Customer Satisfaction, Enterprise Software, Product Management
Education
University of Texas, Arlington 1986 — 1989
BBA, Management
Drexel University 1984 — 1985
BS, Engineering
Cox Communications July 2014 - Present
Comcast October 2006 - September 2013
Toys R Us March 2001 - October 2006
US Navy 1997 - 2005
Athlete.com March 2000 - March 2001
Genesis Direct 1997 - 1999
Teleservice Resources 1989 - 1993
Skills
Management, Call Center, Telecommunications, Project Management, Call Centers, Business Analysis, Business Development, Outsourcing, IVR, CRM, Documentations, Vendor Management, E-commerce, Analysis, Leadership, Cross-functional Team..., Customer Service, Training, Switches, Contact Centers, Program Management, Customer Experience, Troubleshooting, Operations Management, Team Building, Process Improvement, Team Leadership, Budgets, Contract Negotiation, Forecasting, Networking, Strategy, Integration, Customer Satisfaction, Enterprise Software, Product Management
Education
University of Texas, Arlington 1986 — 1989
BBA, Management
Drexel University 1984 — 1985
BS, Engineering
Kerry Batts's Teleservice Resources Experience 1993 - 1997
Job Architect, Business Analyst, Full Scale Developer
Industry Defense & Space
Experience
Pro Strategy Games May 2011 - Present
Lockheed Martin April 2003 - Present
i2 1997 - 2002
TeleService Resources 1993 - 1997
AMR Information Services (Sabre Decision Technologies) 1993 - 1997
Sabre Hospitality Solutions 1990 - 1995
Skills
Management, Software Development, Project Management, XML, Integration, Java, Program Management, SQL, Software Engineering, Agile Methodologies, jQuery
Education
The University of Texas at Arlington 1990 — 1992
Master of Science (MS), Computer Science, 3.8
The University of Texas at Arlington 1984 — 1986
Master of Science (M.S.), Civil Engineering, 3.4
Georgia Institute of Technology 1977 — 1981
Bachelor of Science (B.S.), Civil Engineering, 3.4
Pro Strategy Games May 2011 - Present
Lockheed Martin April 2003 - Present
i2 1997 - 2002
TeleService Resources 1993 - 1997
AMR Information Services (Sabre Decision Technologies) 1993 - 1997
Sabre Hospitality Solutions 1990 - 1995
Skills
Management, Software Development, Project Management, XML, Integration, Java, Program Management, SQL, Software Engineering, Agile Methodologies, jQuery
Education
The University of Texas at Arlington 1990 — 1992
Master of Science (MS), Computer Science, 3.8
The University of Texas at Arlington 1984 — 1986
Master of Science (M.S.), Civil Engineering, 3.4
Georgia Institute of Technology 1977 — 1981
Bachelor of Science (B.S.), Civil Engineering, 3.4
Bart Carlton's Teleservice Resources Experience 1991 - 2000
Job Systems Engineer II at Binks Inc. Secure Logistics USA
Industry Banking
Experience
Brink's Inc. - Secure Logistics - USA February 2007 - Present
Southwestern Bell Telephone / AT&T March 2000 - February 2007
TeleService Resources 1991 - 2000
Rubicon Corporation 1989 - 1991
Skills
Disaster Recovery, Cluster, Security
Education
University of North Texas 1983 — 1985
Brink's Inc. - Secure Logistics - USA February 2007 - Present
Southwestern Bell Telephone / AT&T March 2000 - February 2007
TeleService Resources 1991 - 2000
Rubicon Corporation 1989 - 1991
Skills
Disaster Recovery, Cluster, Security
Education
University of North Texas 1983 — 1985
Steve Dilley's Teleservice Resources Experience May 1990 - February 1996
Job Senior Software Developer
Industry Computer Software
Experience
Sabre Hospitality Solutions October 2008 - Present
Pegasus Solutions September 1996 - August 2008
Utell February 1996 - September 1996
TeleService Resources May 1990 - February 1996
Action Software January 1988 - December 1988
Skills
E-commerce, Agile Methodologies, SQL, SDLC, XML, Scrum, Business Analysis, Software Development, Project Management, Visio, Microsoft SQL Server, Unix, Troubleshooting, JavaScript, Business Intelligence, Databases
Education
University of California, San Diego 1980 — 1985
BA, Math, Computer Science
Sabre Hospitality Solutions October 2008 - Present
Pegasus Solutions September 1996 - August 2008
Utell February 1996 - September 1996
TeleService Resources May 1990 - February 1996
Action Software January 1988 - December 1988
Skills
E-commerce, Agile Methodologies, SQL, SDLC, XML, Scrum, Business Analysis, Software Development, Project Management, Visio, Microsoft SQL Server, Unix, Troubleshooting, JavaScript, Business Intelligence, Databases
Education
University of California, San Diego 1980 — 1985
BA, Math, Computer Science
Paul Rainey's Teleservice Resources Experience 1991 - 1995
Job Human Resources at DynCorp Intl.
Industry Human Resources
Experience
DynCorp Intl. November 2010 - Present
Protection One September 2009 - August 2011
Sprint March 2008 - March 2009
Sprint 1999 - 2009
Sprint/Nextel 1999 - 2009
Sprint 1999 - 2009
Moore Business Solutions Direct 1998 - 1999
Innovative TeleSolutions March 1996 - March 1998
TeleService Resources 1991 - 1995
Skills
Customer Satisfaction, Call Center, Workforce Management, Vendor Management, Customer Retention, Telecommunications, Employee Relations, Strategic Planning, Cold Calling, Team Leadership, Management, Leadership Development, Performance Management, Training, Call Centers, Sales, Human Resources, Team Building
Education
Dallas Baptist University 1977 — 1982
B.M., Music
Crowley High School 1974 — 1977
H.S.
DynCorp Intl. November 2010 - Present
Protection One September 2009 - August 2011
Sprint March 2008 - March 2009
Sprint 1999 - 2009
Sprint/Nextel 1999 - 2009
Sprint 1999 - 2009
Moore Business Solutions Direct 1998 - 1999
Innovative TeleSolutions March 1996 - March 1998
TeleService Resources 1991 - 1995
Skills
Customer Satisfaction, Call Center, Workforce Management, Vendor Management, Customer Retention, Telecommunications, Employee Relations, Strategic Planning, Cold Calling, Team Leadership, Management, Leadership Development, Performance Management, Training, Call Centers, Sales, Human Resources, Team Building
Education
Dallas Baptist University 1977 — 1982
B.M., Music
Crowley High School 1974 — 1977
H.S.
Marcelline McCrea's Teleservice Resources Experience July 1996 - March 1998
Job Real Estate Agent at Metro Platinum Real Estate
Industry Real Estate
Experience
Metro Platinum Real Estate August 2008 - Present
Shaw Environmental Infrastructure September 2006 - October 2007
Bread of Life Church July 1998 - September 2006
Teleservice Resources July 1996 - March 1998
Education
University of Phoenix 2011 — 2012
Foundations of Business, Business
Javelin Technical Training Center 2008 — 2009
Associates, Medical Office Expert/Coding and Billing
Metro Brokers GMAC Real Estate Academy 2007 — 2008
Pre-License, Real Estate Pre-License Course
Columbus Technical College Technology 1998 — 2000
Diploma, Business and Office Technology
Metro Platinum Real Estate August 2008 - Present
Shaw Environmental Infrastructure September 2006 - October 2007
Bread of Life Church July 1998 - September 2006
Teleservice Resources July 1996 - March 1998
Education
University of Phoenix 2011 — 2012
Foundations of Business, Business
Javelin Technical Training Center 2008 — 2009
Associates, Medical Office Expert/Coding and Billing
Metro Brokers GMAC Real Estate Academy 2007 — 2008
Pre-License, Real Estate Pre-License Course
Columbus Technical College Technology 1998 — 2000
Diploma, Business and Office Technology
Claudette Byrom's Teleservice Resources Experience 1993 - 1999
Job
Industry
Experience
American Eagle Airlines March 1999 - 2008
Teleservice Resources 1993 - 1999
Loews Anatole Hotel 1992 - 1994
Education
Southern University and Agricultural and Mechanical College at Baton Rouge 1970 — 1972
No, Business Education
American Eagle Airlines March 1999 - 2008
Teleservice Resources 1993 - 1999
Loews Anatole Hotel 1992 - 1994
Education
Southern University and Agricultural and Mechanical College at Baton Rouge 1970 — 1972
No, Business Education
Cliff O'Key's Teleservice Resources Experience 1996 - 1999
Job Sr. Consultant at VIRTELLIGENCE CONSULTING
Industry Information Technology and Services
Experience
VIRTELLIGENCE CONSULTING July 2015 - Present
The Spencer Thomas Group - www.Spencer-Thomas.com November 2014 - June 2015
Virtelligence July 2013 - August 2014
maxIT Healthcare, an SAIC company October 2011 - June 2013
Perficient March 2011 - October 2011
Beacon Partners December 2009 - March 2011
American Airlines 1999 - 2006
Teleservice Resources 1996 - 1999
Sunquest Information Systems 1992 - 1996
Skills
Healthcare Information..., Software Implementation, HL7, Integration, Foreign Languages, HIPAA, Software Development, Interfaces, Epic systems, EHR, EMR, GoLive, Health Information..., Cerner, Epic Systems, Informatics, ASAP, Ambulatory, Ambulatory Care, Revenue Cycle, Meditech, Healthcare Consulting, ICD-10, Practice Management, Documentations, Health Information..., CPOE, Software Documentation, Healthcare Industry, Revenue Cycle Management, Healthcare, Inpatient, Physicians, Crystal Reports, PACS, Visio, Hospitals, Healthcare Management, Performance Improvement, Consulting, EDI, Documentation
Education
Florida State University
VIRTELLIGENCE CONSULTING July 2015 - Present
The Spencer Thomas Group - www.Spencer-Thomas.com November 2014 - June 2015
Virtelligence July 2013 - August 2014
maxIT Healthcare, an SAIC company October 2011 - June 2013
Perficient March 2011 - October 2011
Beacon Partners December 2009 - March 2011
American Airlines 1999 - 2006
Teleservice Resources 1996 - 1999
Sunquest Information Systems 1992 - 1996
Skills
Healthcare Information..., Software Implementation, HL7, Integration, Foreign Languages, HIPAA, Software Development, Interfaces, Epic systems, EHR, EMR, GoLive, Health Information..., Cerner, Epic Systems, Informatics, ASAP, Ambulatory, Ambulatory Care, Revenue Cycle, Meditech, Healthcare Consulting, ICD-10, Practice Management, Documentations, Health Information..., CPOE, Software Documentation, Healthcare Industry, Revenue Cycle Management, Healthcare, Inpatient, Physicians, Crystal Reports, PACS, Visio, Hospitals, Healthcare Management, Performance Improvement, Consulting, EDI, Documentation
Education
Florida State University
LaToya Hayes's Teleservice Resources Experience August 1996 - August 1998
Job
Industry Health, Wellness and Fitness
Experience
The Medical Center March 2011 - Present
Blue Cross Blue Shield of Georgia July 2007 - December 2010
Blue Cross Blue Shield of Georgia March 2004 - March 2007
Blue Cross and Blue Shield of Georgia January 2000 - March 2004
Bluecross Blueshield of GA January 1998 - January 2000
Teleservice Resources August 1996 - August 1998
Skills
Insurance, Health Insurance, Human Resources, Employee Benefits, Management, Time Management, Claim, ICD-9, CPT, Databases, Testing, Hospitals, Commercial Insurance, Interviews, Teaching
Education
Columbus State University 2011 — 2013
Masters, Public Administration (Healthcare concentration)
Troy State University 2005 — 2007
Bachelor, the Science of Health and Human Services
CVCC 1995 — 1998
AS Degree, Elementary Education
The Medical Center March 2011 - Present
Blue Cross Blue Shield of Georgia July 2007 - December 2010
Blue Cross Blue Shield of Georgia March 2004 - March 2007
Blue Cross and Blue Shield of Georgia January 2000 - March 2004
Bluecross Blueshield of GA January 1998 - January 2000
Teleservice Resources August 1996 - August 1998
Skills
Insurance, Health Insurance, Human Resources, Employee Benefits, Management, Time Management, Claim, ICD-9, CPT, Databases, Testing, Hospitals, Commercial Insurance, Interviews, Teaching
Education
Columbus State University 2011 — 2013
Masters, Public Administration (Healthcare concentration)
Troy State University 2005 — 2007
Bachelor, the Science of Health and Human Services
CVCC 1995 — 1998
AS Degree, Elementary Education
Rehana Shaikh's Teleservice Resources Experience March 1998 - November 1999
Job Medical billing and coding spcecialist at Allen Family Clinic
Industry Hospital & Health Care
Experience
Allen Family Clinic May 2008 - Present
ABC Radio Network March 2000 - February 2009
TeleService Resources March 1998 - November 1999
Education
Richland Community College 1997 — 1997
Basic computing
Springwood High School 1989 — 1991
Allen Family Clinic May 2008 - Present
ABC Radio Network March 2000 - February 2009
TeleService Resources March 1998 - November 1999
Education
Richland Community College 1997 — 1997
Basic computing
Springwood High School 1989 — 1991
Maico Jackson's Teleservice Resources Experience 1995 - 1996
Job Telecommunications Professional
Industry Telecommunications