TeleSpectrum Worldwide, Inc
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TeleSpectrum Worldwide, Inc Employees
Dollar Shave Club October 2014 - Present
Guthy-Renker January 2013 - October 2014
Guthy-Renker April 2010 - January 2013
Nestlé Waters North America June 2005 - April 2010
Estee Lauder Group of Companies April 2001 - June 2005
TeleSpectrum Worldwide, Inc September 1998 - April 2001
Skills
Strategic Planning, Customer Service, Team Leadership, Metrics, Key Performance..., Consumer Insight, Customer Satisfaction, Voice of the Customer, Recalls, Crisis Management, Call Center, Call Centers, Team Management, Training, Strategy, Customer Experience, Outsourcing, Team Building, Quality Assurance, Coaching, Analysis, CRM, Continuous Improvement, Cross-functional Team..., Operations Management, Budgets, Project Management, Sales, Business Process, Business Strategy, Management, Customer Retention
Education
Fairfield High School 1983 — 1987
New York University
University of Cincinnati
Marketing
Jimmy John's March 2013 - Present
Cheshire Crab May 2012 - Present
2005 - 2008 September 2010 - Present
La Fontaine Bleue January 2009 - Present
La Fontaine Bleue September 2010 - March 2012
Gibson Island Club April 2005 - 2009
Chartwell Golf & Country Club May 2004 - January 2007
2003 - 2005 January 2000 - January 2003
TeleSpectrum Worldwide, Inc January 1995 - January 2000
Skills
Sales Management, Call Center Development, Restaurant Management, Wine Tasting
Education
Anne Arundel Community College 1988 — 1992
Computer Science
Bartending Academy of Maryland
Anne Arundel Community College
Raytheon Technical Services Company July 2011 - June 2013
Booz Allen Hamilton June 2010 - April 2011
Beeline, RPO December 2008 - May 2010
Beeline December 2008 - November 2009
Pinpoint IT Services September 2007 - June 2008
Keane Federal Systems July 1998 - October 2001
Daou-Sentient October 1997 - July 1998
Telespectrum Worldwide, Inc October 1996 - October 1997
Sparks Personel Services January 1992 - October 1996
Skills
Recruiting, Applicant Tracking..., Talent Acquisition, Human Resources, Sourcing, Interviews, Training, Program Management, DoD, Leadership, Personnel Management, Management, Benefits Negotiation, Temporary Placement, Business Development, Hiring, College Recruiting, Cyber, Security, Internet Recruiting, Onboarding, Job Fairs, Consulting, Technical Recruiting, OFCCP, Talent Management, Workforce Planning, Information Technology
Education
St. Mary's College of Maryland 1988 — 1991
Bachelor's Degree
St. Mary's College of Maryland
B.A. Psychology
Allstate November 2010 - Present
Epixtar June 2008 - August 2010
Epixtar June 2004 - June 2008
Sitel June 2002 - June 2004
Telespectrum Worldwide, Inc. June 1995 - June 2002
Skills
Customer Retention, Customer Experience, Call Center, Customer Service, Lead Generation, Vendor Management, Sales, Telecommunications, Account Management, Management, Telemarketing, Solution Selling, Team Building, Sales Management, Customer Satisfaction, Leadership, Operations Management, BPO, Process Improvement, Workforce Management, Contact Centers, Team Leadership, CRM, Training, Call Centers, Outsourcing
Education
Marshall University 1992 — 1994
BBA, Management
KSH Solutions, Inc. August 2009 - Present
WareOnEarth Communications, Inc. March 2009 - August 2009
HP Enterprise Security Services 2003 - 2007
Telespectrum Worldwide, Inc. April 2000 - January 2002
Telespectrum Worldwide Inc. December 1998 - April 2000
Skills
Windows Server, Network Administration, Analysis, Project Management, Microsoft Office, Cisco IOS, Office 2010, Software Development, Server Administration, Visual Basic, Mac OS, Final Cut Studio, Logic Pro, HTML, JavaScript, Network Monitoring Tools, Professional Audio, Music Production, VBA, Microsoft Excel, Security, Cisco Technologies, Call Centers, User Interface Design, Microsoft..., Microsoft Server Support, Nortel Meridian, Customer Service, Video Production, Software Distribution, Remedy AR System, Soundtrack Pro, Final Cut Pro, Motion 5 Graphics, GIMP, Canon DSLR Cameras, System Administration, Servers, Network Security
Education
California State University-Fresno 1991 — 1993
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Grossmont College 1986 — 1991
Associate's degree, General Studies
Bank of America November 2014 - Present
It Works Global May 2013 - Present
Mauser October 2013 - November 2014
TITAN GS April 2012 - January 2013
The Matthew Poore Leadership Group, Inc. March 2008 - April 2012
Dan the Man Concrete May 2008 - September 2010
Billy Graham Evangelistic Association February 2004 - March 2007
Shaw Environmental October 2003 - January 2004
Coca-Cola Bottling Co. Consolidated August 2001 - September 2003
TeleSpectrum Worldwide, Inc May 1995 - April 2001
Skills
Employee Relations, Training, Benefits Administration, Human Resources, Leadership, Recruiting, New Hire Orientations, Leadership Development, Organizational..., Performance Management, Coaching, Team Building, JDE, JD Edwards, Employee Benefits, Employee Training, Management, Talent Acquisition, Succession Planning, Talent Management, Process Improvement, Onboarding, Customer Service, Team Leadership, FMLA, Public Speaking, Employee Engagement, Change Management, Hiring, HRIS, Personnel Management, Payroll, Interviews
Education
Montreat College 2010 — 2012
MSML, Management and Leadership, 4.0
Methodist University 1992 — 1996
BS, Business Administration
Western New England College 1991 — 1992
Bachelor of Science (BS), Accounting
Murdock High School 1989 — 1991
General Diploma
CareFirst BlueCross BlueShield November 2014 - Present
CareFirst BlueCross BlueShield January 2013 - October 2014
ADP September 2007 - September 2012
IKEA Direct June 2000 - September 2007
Telespectrum Worldwide Inc November 1997 - June 2000
Receivables Consultants Inc August 1994 - November 1996
MCI March 1993 - August 1994
Skills
Talent Managment, HRIS, Onboarding, Job Coaching, Organizational..., Team Building, Team Management, Cross-functional Team..., Team-oriented, Time Management, Talent Management, Employee Benefits, Call Centers, Leadership, Recruiting
Education
Towson University
Milestone Technologies eBay & PayPal Data Centers February 2015 - Present
GlobalTranz June 2014 - December 2014
Infocrossing March 2014 - June 2014
GoDaddy.com April 2013 - December 2013
GoDaddy.com April 2009 - March 2013
GoDaddy.com July 2006 - April 2009
GoDaddy.com August 2005 - July 2006
GoDaddy.com January 2005 - August 2005
TeleSpectrum Worldwide, Inc. January 2003 - June 2004
TeleSpectrum Worldwide, Inc. January 2002 - January 2003
Skills
Active Directory, VMware, Data Center, Disaster Recovery, Windows Server, Virtualization, Troubleshooting, Networking, Cloud Computing, Windows, Process Improvement, IT Operations, Visio, Cisco Technologies, Servers
Education
Grand Canyon University 2008 — 2014
Working toward Masters of Business Administration with Emphasis in Management of Information Systems
University of Phoenix 2001 — 2003
Bachelor of Science, Information Technology
Sullivan University 1999 — 2000
Certification, Microsoft Networking Professional
Eastern Kentucky University 1994 — 1997
Bachelor of Science, Construction Technology
Union College (KY) 1991 — 1994
Liberal Arts
Carillion Canada Inc. April 2012 - Present
Carillion Canada inc March 2011 - April 2012
ES Computer Training March 2009 - August 2009
Private Home August 2008 - December 2008
Campaign Office September 2008 - October 2008
Lethbridge, AB January 2008 - August 2008
Lethbridge, AB July 2007 - December 2007
Camp Sagatawa June 2006 - August 2006
Telespectrum Worldwide Inc September 2000 - April 2005
Sunset Ford Lincoln June 2004 - August 2004
Skills
Microsoft Office, Event Management, Administrative Support, Merchandising, Scheduling, Administrative..., Construction, Sales, Customer Service, Process Scheduler, Marketing, Sales Management, Program Management, Contract Management, Project Planning, Budgets, Administrative..., Construction Management, Contract Negotiation, Project Management, Training
Education
Seneca College of Applied Arts and Technology 2009 — 2010
Diploma, Office Administration
Briercrest College 2003 — 2006
Bachelor of Arts, Music
Baptist Leadership Education Centre 2000 — 2001
Leadership Development Diploma, Leadership
UNC Charlotte, Facilities Management Dept. September 2012 - Present
UNC Charlotte J. Murrey Atkins Library October 2008 - September 2012
Merchandising Corporation of America (now Driveline) 1999 - 2003
Telespectrum Worldwide, Inc. 1996 - 1999
Education
University of North Carolina at Chapel Hill 1988 — 1993
B.A., Communications
Zippy Network Sales ManagerCleaner's SupplyOctober 2011 - December 2012
Synergy Solutions Inc November 2004 - September 2011
Synergy Solutions, Inc. - Scottsdale, AZ April 2002 - September 2011
Synergy Solutions Inc May 2002 - November 2004
Synergy Solutions Inc April 2002 - May 2002
Telespectrum Worldwide Inc May 1999 - March 2002
Skills
Customer Service, Call Center, Recruiting, Management, Call Centers, Training, Telecommunications, Customer Experience, Employee Training, Leadership Development, Coaching, Customer Satisfaction, Account Management, Team Building, Vendor Management, Sales, Workforce Management, Operations Management, Process Improvement, Customer Retention, Project Management, Leadership
Education
Broome Community College
Liberal Arts
Valley Heights Christian Academy
High School Diploma
L-3 Communications April 2012 - Present
General Dynamics Information Technology January 2004 - March 2012
Adecco July 2002 - January 2004
Cambridge Research Associates, Inc. April 2001 - June 2002
Telespectrum Worldwide, Inc. January 1997 - March 2001
Kemper National Services, Inc. October 1992 - December 1996
Skills
Enterprise Architecture, Project Management, Data Warehousing, Contract Negotiation, Strategic Technology..., Service Level Management, Process Design, IT Operations Management, System Architecture, ITIL, CMMI, IT Service Management, IT Strategy, Configuration Management, PMP, Requirements Analysis, IT Management, Incident Management, Program Management, Integration, Business Intelligence, Software Development, Business Analysis, SDLC, Change Management, Disaster Recovery, ERP, Governance, ISO 20000, IT Operations, Management, PMO, Project Portfolio..., Quality Assurance
Education
University of Virginia 2010 — 2011
MS, Management of IT
University of Florida 1987 — 1991
BSE, Engineering
Erie County Department of Senior Services 2010 - Present
Research Foundation of SUNY, Buffalo State College June 2008 - September 2009
Research Foundation of SUNY, Buffalo State College January 2006 - June 2008
Appraisal.com February 2003 - August 2004
Telespectrum Worldwide, Inc. May 2002 - February 2003
Infinity Insurance April 1997 - January 2002
Service Merchandise October 1995 - January 1997
SUNY Brockport August 1992 - August 1995
Education
State University of New York College at Buffalo 1990 — 1992
M.S., Student Personnel Administration
State University of New York College at Fredonia 1984 — 1989
B.S., Business Administration
SWCA Environmental Consultants January 2010 - Present
Telesoft Corp May 2000 - November 2010
TeleSpectrum Worldwide, Inc. 1996 - 2000
Skills
Organizational..., Employee Relations, Human Resources, Management, Employee Benefits, Wellness Programs, Affirmative Action Plans, Compliance, Program Management, Employee Wellness, Leadership, Affirmative Action, Leadership Development, Personnel Management, New Hire Orientations, Onboarding, HRIS, Talent Acquisition, Applicant Tracking..., HR Policies
Education
Phoenix College
Business and pre law
Lash Internet Marketing 2008 - Present
WSI Internet Consulting 2008 - 2010
E-LOAN, Inc. February 2003 - January 2008
County of Marin, California 2002 - 2003
US Communications Corp. 2000 - 2002
COPC August 1998 - April 2000
TeleSpectrum Worldwide, Inc. June 1996 - July 1998
MCI March 1988 - June 1996
Information Insight October 1985 - March 1988
AT&T December 1975 - October 1985
Skills
Internet Marketing, Customer Experience..., Executive Consultant, Customer Retention, Customer Loyalty, Customer Service, Customer Satisfaction, Project Coordination, Online Reputation..., Social Media Consulting, Social Media Marketing, Google Analytics, Content Managed Websites, SEO copywriting, Call Center Development, Call Center..., Brand Loyalty, Web Marketing, Project Management, Social Media Advertising, Social Media Measurement, Development & delivery..., Public Speaking, PPC, Business Process..., Management, Customer Experience, Web Analytics, Small Business, Marketing, Training, Start-ups, Leadership, Analytics, SEO, Strategy, Blogging, Email Marketing
Education
Massachusetts Institute of Technology
University of Toledo
Fullscope October 2013 - Present
Tribridge January 2013 - July 2013
Tribridge August 2011 - January 2013
BCG Systems October 2009 - August 2011
SSi Consulting November 2008 - October 2009
OmniVue Business Solutions May 2007 - November 2008
RSM McGladrey Inc September 2003 - April 2007
RSM McGladrey Inc November 1999 - August 2003
The Zeal Group December 1997 - November 1999
TeleSpectrum Worldwide Inc February 1997 - December 1997
Skills
Great Plains Software, Great Plains, Business Process, Financial Reporting, Process Engineering, Dynamics, Microsoft Dynamics, SQL Server, Crystal Reports, Accounts Payable, Accounts Receivable, Inventory Management, Budgeting, Accounting, Microsoft SQL Server, SSRS, CRM, Financials, Integration, Axapta, Analysis, Microsoft CRM, Microsoft Dynamics GP, Microsoft Dynamics AX
Education
Southern Illinois University, Carbondale 1986 — 1988
BS, Accounting
Southern Illinois University, Carbondale 1986 — 1988
Bachelor's Degree, Accounting
Big Y October 2011 - Present
Berkshire Food Allergy Consulting Services September 2005 - Present
Terry A La Berry and Friends June 2009 - September 2010
Kripalu Center August 2001 - December 2002
Telespectrum Worldwide, Inc October 1998 - November 1999
K*B Toys August 1996 - August 1998
Jay B. Kain Physical Therapy November 1994 - August 1996
Skills
Public Speaking, Data Entry, Social Media, Human Resources, Training
Education
Berkshire Community College
Bay Path College 1992 — 1994
Associate's Degree, Liberal Arts, 3.2
Lenox Memorial High School 1988 — 1992
High School Diploma
Ashworth College
Naturally Free Handmade Products January 2012 - Present
Trap City November 2003 - Present
Shoe Show Warehouse January 2004 - December 2005
Telespectrum Worldwide Inc. July 1998 - March 2000
Skills
Customer Service, Word, Clerical Duties, Machine Operator, Organizational skills, Sewing, Telephone Support, Fashion, Public Speaking
Education
Liberty University 2013 — 2015
Shaw University 2009 — 2013
Bachelor of Arts (BA), Philosophy and Religious Studies, 96
LOEW'S PILOT CAR SERVICE LLC 2012 - Present
TROY Group, Inc. January 2013 - May 2013
A.D. Baker Homes November 2004 - December 2011
The Schwan Food Company 2001 - 2004
Lawson Products 2000 - 2003
TeleSpectrum Worldwide Inc. January 1996 - December 2000
Skills
Sales, Sales Management, Microsoft Office, Pilot Car Services, Small Business, Contract Negotiation, Human Resources, Employee Training, Heavy Equipment..., CDL Class A, Management, Customer Service, Operations Management, Logistics, Transportation, Transportation...
Education
West Virginia Northern Community College 1985 — 1987
Business Administration and Management, General
Big Rig Truck Driving School – Canton OH. 2012 — 2012
Certificate, Class A CDL Training
Pittsburgh Institute of Aeronautics 2012 — 2012
Certificate, Heavy Equipment Operator Training
Wheeling Park H.S. 1982 — 1985
High School Diploma, General Studies
Old Dominion University January 2011 - Present
Old Dominion University August 2009 - Present
Old Dominion University July 2010 - January 2011
Chevy Chase Bank/Capital One Bank February 2010 - July 2010
ACT Incorporated February 2009 - July 2009
Headway Staffing Incorporated January 2006 - January 2009
Ferguson Enterprises Inc April 2006 - July 2007
Portfolio Recovery Associates LLC September 2005 - January 2006
TeleSpectrum Worldwide Inc January 2005 - September 2005
Faneuil Inc November 1999 - January 2005
Skills
Administrative..., Event Planning, Research, Microsoft Office, Data Entry, Community Outreach, SPSS, Office Management, Notary Public, Payroll, Analysis, Budgets, Time Management, Management, Customer Service, Invoicing, Spreadsheets, Administrative...
Education
Aberdeen Elementary School
Aberdeen Elementary School
Thomas Nelson Community College
Bethel High School
High School Diploma
Department of Revenue- Wisconsin Lottery April 2012 - Present
Frontier Communications June 2010 - April 2012
Telephone and Data Systems March 2007 - October 2008
CUNA Mutual Group July 2006 - February 2007
US Cellular August 2003 - March 2006
US Cellular 2003 - 2006
Telespectrum Worldwide Inc May 2000 - April 2002
Skills
Leadership, Management, Access, Networking, Call Centers, Sales, Customer Service, Security, Microsoft Excel, Microsoft Office, Insurance, Operating Systems, PowerPoint, Microsoft Word, Linux, Financial Services, Telecommunications, Customer Retention, Customer Satisfaction, Customer Experience
Education
Bemidji State University 1998 — 2001
B.S, Economics
Herzing College
Associates of Science, Computer Networking and Security
Brandes Investment Partners & Co. June 2011 - August 2015
BSP Staffing (Contract Consultant for Brandes Investment Partners) January 2006 - June 2011
Cox Media February 2005 - December 2005
JPMorgan Chase August 2002 - February 2005
TeleSpectrum Worldwide Inc January 2001 - March 2002
Harte-Hanks Direct Marketing January 2000 - January 2001
CoreLogic August 1993 - December 1999
United States Marine Corps 1985 - 1989
Skills
Process Improvement, Business Analysis, SDLC, Software Documentation, Requirements Analysis, Quality Assurance, Wealth Management, Agile Methodologies, Leadership, Asset Management, Team Leadership, Financial Services, Equities, Enterprise Software, SQL, Visio, TFS, Mutual Funds, Change Management, Customer Service, Project Management, Software Project..., Outlook, T-SQL, SharePoint, Analysis, Microsoft Word, Strategic Planning, Microsoft Excel, Finance, Databases, Software Quality..., Testing, User Acceptance Testing, Access, Securities, Trading Systems, Fixed Income, Microsoft Office, Microsoft SQL Server, Risk Management, Business Process..., Business Intelligence, Back Office, Scrum, Vendor Management
Education
Grossmont College 2015 — 2019
Business Administration (currently enrolled Bachelor of Science program)
CERTIFCATIONS 2004 — 2005
Green Belt, Six Sigma
Coleman College 1993 — 1994
MCSE (incomplete)
Westmoreland Coal Company May 2007 - Present
University of Michigan Ross School of Business 2001 - 2010
Washington and Lee University 1999 - 2007
Telespectrum Worldwide, Inc. April 1998 - February 2000
Jackson Hewitt 1996 - 1998
Farm Fresh, Inc. 1994 - 1996
Farm Fresh, Inc 1988 - 1996
Skills
Accounting, Acquisitions, Analysis, Budgets, Business Development, Change Management, Customer Service, Divestitures, Entrepreneurship, Finance, Financial Analysis, Financial Reporting, IPO, Leadership Development, Management, Management Consulting, Mergers, Mergers, Microsoft Office, Negotiation, Pricing, Private Equity, Process Improvement, Public Speaking, Research, Strategic Planning, Strategy, Team Building, Turn Around Management, Leadership
Education
University of Michigan 1977 — 1979
Master of Business Administration, with distinction
Wayne State University 1972 — 1976
BS, with distinction, Accounting
Choosy Kids October 2014 - Present
West Virginia University April 2011 - Present
beBetter Health, Inc. July 2008 - December 2010
Amazon.com November 2005 - March 2008
TeleSpectrum Worldwide Inc September 1996 - July 2004
Skills
Lean Initiatives, Leadership Development, Operations Management, Project Planning, Salesforce.com, Organizational..., Performance Management, Account Management, Business Process..., Customer Service, Teaching, Coaching, Officiating, Personal Training, Personnel Management, Training, CRM, Sales, Leadership, Management, Call Centers, Entrepreneurship, Customer Retention, Process Improvement, Motivational..., Strategic Hiring, Manage Client..., Strategic Planning, Cross-functional Team..., Program Management, Start-ups, Strategy, Budgets, Team Leadership
Education
The University of Charleston 1981 — 1986
Bachelor of Arts, Health and Physical Education
AT&T April 2014 - Present
Champion Boxing Club LLC 2012 - Present
clarencemoore.com llc December 2010 - Present
TITLE Boxing Club 2013 - 2014
Sprint April 2006 - April 2012
Telespectrum Worldwide Inc March 1998 - December 2005
Skills
Call Centers, Team Leadership, Cross-functional Team..., Project Management, Testing, Training, Customer Experience, Management, Team Building, Microsoft Office, Wireless, Coaching, Mobile Devices, Operations Management, Strategic Planning, Change Management, Employee Training, Outlook, Customer Service, Customer Retention, Process Improvement, Quality Assurance, Teamwork, Customer Satisfaction, Budgets, Time Management, Policy, Leadership, Program Management, Sales, Integration, CRM, Sales Management, Business Analysis, Start-ups, Access, Strategy, Software Documentation, Data Analysis, Leadership Development, Project Planning, Vendor Management, Troubleshooting, Account Management, Salesforce.com, Business Development, Team Management, Networking, Analysis, Telecommunications
Education
Strayer University-North Carolina 2012 — 2013
Prestige Barber College 2009 — 2010
Registered Barber"s License, Tonsorial Arts
Conifer Health Solutions July 2010 - Present
US Internetworking November 2007 - June 2010
AT&T (USi) November 2007 - June 2010
AT&T Global Services November 2007 - June 2010
Rigid Systems May 2006 - November 2007
G1440 January 2006 - May 2006
Tek Systems October 2004 - January 2006
ADP April 2003 - October 2004
Aon Consulting April 2001 - April 2003
TeleSpectrum Worldwide, Inc. August 1998 - April 2001
Skills
Program Management, Project Management, SDLC, Requirements Analysis, Business Analysis, Process Improvement, Software Project..., Visio, Team Leadership, ITIL, Integration, Leadership, MS Project, Service Delivery, IT Management, Disaster Recovery, IT Service Management, IT Strategy, Data Center, Agile Methodologies, PMO, SharePoint
Education
University of Maryland Baltimore County 1993 — 1998
BS, Emergency Health Services Mgmt
The Alliance Development Group November 2012 - Present
The Alliance Development Group 2011 - October 2012
Versatile Systems, Inc July 2011 - December 2011
MEI October 2007 - June 2011
Robert Half Technology March 2007 - August 2007
Ecount, Inc. 2006 - 2007
SAP Americas 2005 - 2006
Breakthrough Consulting, Inc. 2002 - 2005
RMH 1998 - 2002
Telespectrum Worldwide, Inc. 1996 - 1998
Skills
Sales, B2B, SaaS, Account Management, Business Development, Professional Services, Solution Selling, Business Intelligence, New Business Development, Lead Generation, Cloud Computing, Vendor Management, Marketing, Recruiting, Cold Calling, Enterprise Software, Management, CRM, Sales Process, Direct Sales, Salesforce.com, Call Centers, Software Industry, Leadership, Cross-functional Team..., Selling, Outsourcing, Consulting, Start-ups, Strategic Partnerships, Technical Recruiting, Strategy, Product Management, Sales Operations, Business Alliances, Executive Management, Sales Management, Go-to-market Strategy, Data Center, Competitive Analysis, Channel Partners, Analytics, Partner Management, Product Marketing
Education
Temple University - Fox School of Business and Management 1994 — 1997
Bachelors, Strategic Management & Marketing
Upper Dublin 1988 — 1990
Bimbo Bakeries USA August 2014 - Present
PRA International January 2014 - March 2014
ReSearch Pharmaceutical Services June 2005 - March 2014
AmeriGas January 2001 - April 2004
TeleSpectrum WorldWide Inc March 2000 - August 2001
United Staffng Agency 1997 - 2000
Skills
ADP Payforce, Great Plain, Communication Skills, Microsoft Word, Microsoft Excel, English, Microsoft Office, PowerPoint, Customer Service, ADP Payroll, Payroll Taxes, iVantage, Administration, Accounting, Payroll, Employee Benefits, HRIS, Leadership, Human Resources, Employee Relations, Training, Onboarding
Education
Penn State University 1992 — 1996
B.S. Communications
CJMW Architecture September 2010 - Present
Dishner Moore Architects LLP November 2004 - June 2010
CJMW, PA May 1991 - November 2004
Gates Calloway Moore & West September 1997 - February 1998
TELESPECTRUM WORLDWIDE, INC February 1996 - September 1997
DON M. STACY, ATTORNEY AT LAW May 1988 - March 1991
Skills
Adobe Acrobat, Office Management, Administrative..., Outlook, Microsoft Office, Submittals, Microsoft Word, Photoshop, Microsoft Excel, PowerPoint, Construction..., Construction Drawings, Data Entry, Accounts Payable, Spreadsheets, Administrative..., Design Research, Word, Excel, Administrative Support, QuickBooks, Business Travel, Car Rental
Education
Mullens High School 1984 — 1988
North Carolina State University
Talemetry March 2013 - June 2015
Broadbean Technology January 2009 - February 2013
PeopleFluent September 2002 - November 2008
Telespectrum Worldwide Inc. November 1999 - August 2002
Skills
Contract Negotiation, Microsoft Office, Business Development, Pre-sales, Personnel Management, HRIS, Windows, Recruiting, Product Management, Customer Service, Process Improvement, Technical Recruiting, Management, Integration, Applicant Tracking..., Talent Acquisition, Training, Networking, Human Resources, Competitive Analysis, Strategic Planning, Sourcing, CRM, Marketing, Negotiation, Project Planning, SaaS, Talent Management, Sales, Strategy, Organizational..., Project Management, Account Management, Internet Recruiting, New Business Development, Leadership, SDLC, Salesforce.com, Awesomeness, Forecasting, Temporary Placement, Start-ups, Vendor Management, Onboarding
Education
Catawba College 1993 — 1997
BA, Communications Arts
Marymount California University 1989 — 1991
In Genius Solutions Inc October 2013 - April 2014
Grey Power September 2011 - August 2013
Sundraiya Consulting Group Inc. March 2009 - September 2011
Virgin Mobile Canada April 2010 - August 2010
Resolve Corporation August 2007 - February 2009
Tranworks (Technion Communication) April 2006 - August 2007
Teleperformance Canada December 2004 - April 2005
Telespectrum Worldwide Inc October 1995 - April 2004
Webhelp.com August 2000 - October 2000
Oakland Crusaders Drum & Bugle Corps October 1990 - October 1995
Skills
Call Center, Business Management, Vendor Management, Contact Centre, Strategic Planning, Planning, Workforce Management, Customer Service, Account Management, Employee Relations, Billing, BPO, Process Improvement, Change Management, Process Engineering, Customer Experience, Outsourcing, Performance Management, Operations Management, Coaching, Customer Satisfaction, Customer Relations, Forecasting, Team Building, Mentoring, Business Strategy, Telecommunications, Sales Management, Hiring, Program Management, Budgeting, Start-ups, Contract Negotiation, Negotiation, Business Analysis, Avaya, Scheduling, Business Process, Leadership Development, People Management, Employee Engagement, B2B, Business Planning, Problem Solving, Analysis, Business Intelligence, Non-profits, Fundraising, Outbound, Inbound
Education
Ryerson University
Human Resource Management
University of Toronto
Arts & Science
Partners Healthcare System Inc April 2001 - Present
Partners Healthcare System May 1998 - April 2001
Telespectrum Worldwide Inc February 1996 - November 1997
Skills
HRIS
Education
Northeastern University 1986 — 1991
Bachelor of Science, Business
Catholic Health East August 2008 - Present
Brandywine Technology, Inc. April 2007 - Present
Hewlett-Packard August 2005 - May 2007
Hewlett-Packard September 2001 - August 2005
Storage Appliance Corp. October 2000 - September 2001
StorageApps 2000 - 2001
Telespectrum Worldwide, Inc. July 2000 - October 2000
SunGard July 1998 - July 2000
Zeneca Pharmaceuticals July 1997 - July 1998
Education
Colgate University 1984 — 1988
Sure Call Media/Byte Success Marketing, LLC January 2010 - December 2012
Global Contact Services January 2008 - December 2009
TeleSpectrum Worldwide, Inc. February 1992 - April 2004
Skills
Call Center, Inbound Marketing, Account Management, Customer Service, Customer Satisfaction, Lead Generation, Operations management, Mentoring, Start up operations, Team Leadership, Common Sense
Education
Catawba College 1984 — 1988
Bachelor of Arts (B.A.), Communication
US Department of Homeland Security April 2011 - Present
US Department of Homeland Security June 2008 - March 2011
AT&T November 2000 - May 2008
Tide Point Corporation June 2000 - October 2000
Telespectrum Worldwide Inc. January 1997 - May 2000
Technical Software Solutions Inc., September 1996 - December 1996
Trecom Business Systems Inc July 1996 - September 1996
Skills
Enterprise Architecture, Integration, Disaster Recovery, Solaris, Unix, Databases, Linux, SDLC, Cloud Computing, Solution Architecture, Oracle, Requirements Analysis, Virtualization, High Availability, SQL, Security, Data Center, PL/SQL, ITIL, Database Design, Shell Scripting, Business Intelligence, VMware, Network Security, Architecture, Perl, Software Development, PSP, OEM Management
Education
LIU 1994 — 1995
Master’s Degree, Computers Science
Osmania University
Bachelors of Science, Electronics and Communications Engineering
Interphase Systems, Inc. 2005 - Present
Publicis Selling Solutions 2002 - 2005
Telespectrum Worldwide Inc. 2001 - 2002
Aspeon, Inc. 1997 - 2001
Cendant Mortgage 1993 - 1997
Skills
Account Management, Program Management, Team Management, Project Management, Vendor Management, SDLC, Budgets, Business Analysis, Process Improvement, CRM, Leadership, Management, Training, Team Building, Reporting Systems, Sales Operations, Sales, Customer Satisfaction, Analysis
Education
University of Phoenix 2009 — 2011
Bachelor of Science, Management
Ursinus College 1998 — 2000
Bachelor of Science (BS), Marketing/Management
Camden County College 1996 — 1998
Associates in Applied Science, Marketing
Paul VI HS
Paul VI HS
Communication Solutions November 2006 - Present
Telespectrum Worldwide Inc November 1997 - February 2004
Education
Southwest Baptist University 1989 — 1991
Denmark-IT January 2007 - Present
University of Maryland April 2013 - January 2014
George Washington University April 1999 - January 2011
Avaya (Formerly Lucent Technologies Inc.) 1998 - 1999
Telespectrum Worldwide Inc. 1993 - 1998
United States Marine Corps May 1986 - May 1992
Skills
Enterprise Architecture, Strategic Planning, Business Process..., Governance, Portfolio Management, IT Strategy, IT Management, IT Service Management, ITIL, SDLC, Vendor Management, Integration, Project Management, PMP, Business Analysis, Leadership, Business Continuity, Project Planning, Telecommunications, Data Center, Management, Enterprise Software, Information Technology, Infrastructure, Project Portfolio..., Servers, Cloud Computing, SharePoint, Business Intelligence, SaaS, Software Development, Security, Business Process..., IT Operations, Quality Assurance, Disaster Recovery, Program Management, Business Process, Consulting, Change Management, Process Improvement, Strategy, Management Consulting, Executive Management, Team Leadership
Education
Georgetown University - The McDonough School of Business
Master of Business Administration (MBA)
The George Washington University - School of Business
Master of Science (M.S.), Information Systems
Strayer University 1992 — 1995
Bachelor of Science Business Administration (BSBA), Accounting, Accounting and Finance
BlackRock December 2010 - Present
Siemens Medical Solutions March 2007 - December 2010
Siemens Medical Solution March 2007 - December 2010
Indepedence Blue Cross 2004 - 2007
Independence Blue Cross 2003 - 2007
Berkley Technology Services February 2002 - June 2004
2007 Independence Blue Cross June 2001 - March 2004
Berkley Technology Services 2002 - 2004
Telespectrum Worldwide inc December 2000 - February 2002
Telespectrum 2000 - 2002
Skills
HP-UX, Storage Area Networks, Brocade, SAN, Servers, Storage, NAS, Solaris, VMware, Disaster Recovery, Unix, Cisco, ITIL, Vendor Management, NetApp, Operating Systems, Netbackup, EMC Storage, Hardware, Infrastructure, Shell Scripting, Sun, Replication, Data Center, Enterprise Software, Databases, Technical Support
Education
Lincoln University 1985 — 1989
Lincoln University 1985 — 1989
Lincoln University 1985 — 1988
Great Valley
Rets Electronics
Shutterfly March 2012 - Present
Synergy Solutions Inc. August 1999 - April 2012
TeleSpectrum Worldwide, Inc 1999 - 1999
Promark One Marketing Services 1990 - 1999
Skills
Call Center, Customer Experience, Telemarketing, Vendor Management, Customer Acquisition, Strategic Partnerships, Customer Satisfaction, CRM, Strategic Planning, Sales, Cross-functional Team..., Call Centers, Management, Call Center Development, Inbound Marketing, Strategy, Outsourcing, Lead Generation, Leadership, Human Resources, Training, Account Management, Contact Centers, Recruiting, Sales Management, Workforce Management, Customer Retention, Customer Service, BPO, Analytics, Telecommunications, Operations Management, Networking, Team Leadership, Process Improvement, Entrepreneurship, Sales Operations, Salesforce.com, Team Building
Education
The University of South Dakota 1985 — 1986
Bersford High School 1981 — 1985
The University of South Dakota
Willis September 2013 - Present
HealthSpring March 2006 - June 2012
CIGNA Healthcare September 2003 - May 2006
OSI May 2001 - June 2003
Sharemedia, Inc. February 2000 - February 2001
TeleSpectrum Worldwide, Inc September 1996 - January 2000
Skills
Healthcare, Customer Service, Project Management, Call Center, Operations Management, Team Building, Change Management, Leadership, Training, Process Improvement, Leadership Development, Budgets, Business Analysis, Coaching, Data Analysis, Call Centers, Employee Benefits, Employee Relations, Management, Medicaid, Human Resources, Microsoft Office, Microsoft Word, PowerPoint, Research, Software Documentation, Team Leadership, Program Management, Quality Assurance, HIPAA, Medicare, Organizational..., Outlook, Performance Management, Policy, Visio, Healthcare Information..., Strategic Planning, Managed Care
Education
Winthrop University 1995 — 1997
Masters, History
University of South Carolina-Columbia 1990 — 1994
Bachelors, History, Psychology
Tekni-Plex, Inc. December 2009 - Present
American Homecare Supply/Airproducts Healthcare 2007 - September 2009
MAB Paints 2003 - 2007
Telespectrum Worldwide, Inc. May 2001 - June 2003
Pierce Leahy Archives 1995 - 2001
Germantown Savings Bank 1977 - 1995
Skills
HRIS, Process Improvement, Benefits Administration, Employee Benefits, Human Resources, Employee Relations, Performance Management, Personnel Management, Onboarding, Deferred Compensation, Employee Engagement, Payroll, Labor Relations, Training, Leadership, Workforce Planning, Management
Education
Saint Joseph's University
Psychology
Villanova University
Business Administration and Management, General
C3i Healthcare Connections, a Division of Telerx June 2015 - Present
Telerx (Subsidiary of Merck) November 2012 - Present
Telerx (Subsidiary of Merck) November 2009 - December 2012
Telerx August 2004 - June 2010
Immaculate Mary Home April 2003 - August 2004
TeleSpectrum Worldwide, Inc. 1999 - 2002
Skills
Employee Relations, Performance Management, Human Resources, Workers Compensation, Onboarding, Employee Engagement, HRIS, Talent Acquisition, HR Policies, Deferred Compensation, Talent Management, Benefits Administration, Recruiting, Succession Planning, FMLA, Wellbeing, Corrective Actions, CAPA, Unemployment Claims, Project Management, Certified Workplace..., Compliance Auditing, Hiring, Sourcing, ADP Payroll, Training, Employee Benefits, Management, New Hire Orientations, Call Centers, Leadership, Performance Appraisal, Employment Law, Policy, Screening, Applicant Tracking..., Strategy, College Recruiting
Education
Delaware Valley University 1992 — 1996
BS, Business Administration
Montgomery County Community College 1989 — 1991
Associates Degree, Business Management
Recorded Books April 2011 - Present
College of Southern Maryland August 2010 - February 2011
Habitat for Humanity February 2009 - March 2009
Queen Anne's County Arts Council January 2009 - February 2009
Superior Telemarketing August 2007 - May 2008
InstallNet September 2005 - September 2006
First Service Networks March 2001 - September 2005
Telespectrum Worldwide, Inc March 2000 - January 2001
William Preston Lane Jr Memorial Bridge March 1999 - March 2000
Natural Wonders November 1994 - April 1995
Skills
CRM, Training, Management, Customer Service, Account Management, Team Building, Sales, Customer Satisfaction, Project Management, Microsoft Excel, Call Centers, Strategic Planning, Team Leadership, Process Improvement, Customer Retention, Leadership, Budgets, Negotiation, Time Management, Lead Generation, Process Scheduler, Databases, Salesforce.com, Problem Solving, Data Entry, Troubleshooting, SQL, Usability Testing
Education
College of Southern Maryland 2010 — 2011
Certificate of Technical Support, Information Technology
FICO September 2014 - Present
FICO September 2012 - September 2014
Adeptra June 2005 - September 2012
Teleservices Direct November 2004 - June 2005
ICT Group September 2001 - November 2004
Telespectrum Worldwide, Inc. 1997 - 2001
Telespectrum 1997 - 2001
Skills
Operations Management, Requirements Gathering, Cisco Technologies, Management, Credit Cards, Strategy, Change Management, Strategic Planning, SaaS, New Business Development, Team Management, Lead Generation, CRM, Professional Services, Direct Sales, Business Analysis, Customer Service, Integration, Project Management, Analysis, Call Center, Vendor Management, Account Management, Process Improvement, Selling, Business Intelligence, Program Management, Customer Satisfaction, IT Management, Microsoft Office, Software Project..., VoIP, Cloud Computing, Software Development, Customer Experience, VMware, Performance Management, Relationship Management, Sales Management, Contract Negotiation, BPO, Service Delivery, Solution Selling, Outsourcing, Team Building, Telecommunications, Business Development, Sales, Telemarketing, Marketing
Education
State University of New York at Binghamton 1989 — 1993
Bachelor of Arts, Political Science / Politics, Philosophy and the Law
DFC Global Corp December 2008 - July 2014
AllianceOne Inc May 2003 - December 2008
Benchmark Medical 2001 - 2003
Telespectrum Worldwide Inc 1997 - 2001
NovaCare 1990 - 1994
Skills
Employee Relations, Performance Management, Payroll, Employee Benefits, Recruiting, ADP Payroll, Mergers & Acquisitions, Human Resources, Business Analysis, HRIS, Process Improvement, Benefits Administration, Onboarding, Deferred Compensation
Education
University of Richmond
Touchpoint Solutions Inc/ Merck June 2010 - Present
Publicis Selling Solutions September 2007 - June 2009
Blessed Sacrament Parish January 2003 - January 2007
Cardinal Health/Red Key Pharmaceuticals July 2003 - June 2004
TYCO Healthcare/Mallinckrodt Pharmaceuticals/PDI January 2000 - January 2003
PDN Inc/Procter & Gamble Inc November 1997 - December 1999
Telespectrum Worldwide, Inc November 1995 - May 1997
Dun & Bradstreet Information Resources November 1991 - June 1995
Carson Pirie January 1990 - January 1991
Skills
Urology, Pharmaceutical Sales, Respiration, Antibacterial, Healthcare, OB/GYN, Allergy, Endocrinology, Dermatology, Asthma, Managed Care, Diabetes, Internal Medicine, Pulmonology, Women's Health, Neurology, Sales Force Development, Sales Operations, Selling Skills
Education
Iowa State University 1986 — 1990
BBA
Duke University School of Nursing November 2012 - Present
Duke University School of Nursing July 2011 - November 2012
Insight Global July 2010 - December 2010
Duke University June 2007 - December 2009
Duke University June 2007 - December 2009
CACI April 2001 - November 2006
CACI April 2001 - November 2006
TELESPECTRUM WORLDWIDE, INC November 1999 - April 2001
TELESPECTRUM WORLDWIDE, INC November 1999 - April 2001
WYER CREATIVE COMMUNICATION August 1997 - October 1999
Education
American InterContinental University 2003 — 2004
Master of Information Technology
Middle Tennessee State University 1993 — 1997
Bachelor of Science
Pfizer 2009 - Present
Wyeth 2001 - 2009
Telespectrum Worldwide Inc 1999 - 2000
AIG 1999 - 1999
Skills
BPM, Lombardi Teamworks, Metastorm, Java, J2EE, IVR, PL/SQL, Weblogic, Process Improvement, ITIL v3, Informatica, Crystal Reports, Operational Excellence
Education
Penn State University 2003 — 2006
Master of Science, Information Science
Bharathidasan University 1996 — 1998
Master of Science, Chemistry
Liberty Mutual January 2003 - Present
TeleSpectrum Worldwide Inc. January 1999 - January 2003
Anthem January 1992 - January 1999
IBM / SIEMENS ROLM COMMUNICATIONS January 1983 - January 1992
Education
Kent State University
Bachelor of Applied Science (BASc), Electrical Engineering
Suite 2B'd May 2013 - Present
Kristina C Doyle, LMT January 2008 - Present
Commonwealth of Massachusetts December 2008 - February 2012
Coventry Health Care July 2004 - June 2007
Muddy Creek Animal Care Center February 2003 - July 2004
Netscout Systems September 2000 - May 2001
Zoll Medical Corporation May 1998 - June 2000
Telespectrum Worldwide, Inc February 1996 - February 1998
Skills
Healthcare, Therapeutic Massage, Reiki, Craniosacral Therapy, Medical Records, Polarity, Management, Holistic Health, Wellness, Relaxation, Bodywork
Education
Spa Tech Institute 2007 — 2008
Holistic Massage Therapy
North Shore Community College
Wellness & Healing Arts
University of Massachusetts, Boston
TIAA-CREF June 2012 - February 2014
Wells Fargo October 2011 - January 2012
Bank of America Merrill Lynch April 2011 - June 2011
Muzak October 2010 - April 2011
The Clearing House March 2008 - July 2009
Wachovia, A Wells Fargo Company October 2007 - February 2008
Advantage Software Company, Inc. March 2006 - July 2007
Wachovia, A Wells Fargo Company January 2006 - March 2006
Telespectrum Worldwide, Inc. January 1995 - January 2006
Skills
Testing, Manual Testing, Quality Assurance, Vendor Management, User Acceptance Testing, Test Planning, SQL, Quality Control, Business Analysis, SDLC, Visio, Quality Center
Education
Pfeiffer University 1994 — 1998
Sports Medicine
Modern Marketing Concepts Inc. May 2013 - Present
Modern Marketing Concepts, Inc. December 2012 - April 2013
Mothers and Babies Perinatal Network April 2012 - November 2012
Synergy Solutions, Inc. - Scottsdale, AZ January 2004 - November 2011
Schapiro's Fine Dry Cleaning December 2002 - January 2004
NCI February 2001 - March 2002
Telespectrum Worldwide Inc. November 1997 - February 2001
Skills
Experienced Trainer, Recruiting, Telecommunications, Call Center, Call Center Development, Operations Management, Operating Systems, IVR, Customer Acquisition, New Hire Orientations, New Hire Training, Product Launch, Product Training, Project Management, Health Advocacy, Health Insurance, Health Insurance..., Medicare Part D, Training, Team Building, Leadership Development, Account Management, Customer Retention, Inbound Marketing, Workforce Management, Avaya, Talent Acquisition, Open Enrollment, Performance Management, Employee Relations, Human Resources, Onboarding, Contact Centers, Lead Generation, Networking, B2B Marketing, Call Centers, Sales Management, Sales, Customer Satisfaction, Vendor Management, Customer Experience, Direct Sales, BPO, Process Improvement, Telemarketing, Leadership
Education
Broome Community College
Chenango Valley High School
High School Diploma
GM Financial October 2004 - Present
Sprint PCS Call Center October 2003 - October 2004
Race Track Petroleum January 2001 - October 2003
Business Partners, USA 1998 - 2001
TeleSpectrum Worldwide, Inc. 1994 - 1998
Skills
Risk Management, Loans, Process Improvement, Credit, Leadership, Training, Financial Services, Customer Service, Management, Analysis, Finance, Outlook
Education
Asford University 2012 — 2014
Master's Degree, Organizational Management
University of Phoenix 2008 — 2011
Bachelor's Degree, Bachelor's of Science Management
W.W. Grainger, Inc. May 2015 - Present
Lakeside International Trucks February 2015 - April 2015
Aerotek August 2013 - October 2014
SYNCREON November 2012 - August 2013
Barnes International Ltd April 2012 - October 2012
Lowe's Distribution November 2006 - June 2011
Snap-on Tools August 2004 - September 2006
Telespectrum Worldwide Inc March 2004 - June 2004
MCI World Com November 2003 - March 2004
Capital Acquisitions & Management Co January 2003 - October 2003
Skills
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Education
Rock Valley College 2012 — 2013
Business Administration
Northern IL University 1997 — 1998
Business Administration and Management, General