TeleTech Company
Industry: Business process outsourcing company
DescriptionTTEC is a business process outsourcing company headquartered in Englewood, Colorado, United States which was founded by Kenneth D. Tuchman in 1982. As of late 2018, TTEC has nearly 50,000 employees, operating in 24 countries. Headquarters: Englewood, Colorado, United States CEO: Kenneth D. Tuchman Founder: Kenneth D. Tuchman Subsidiaries: Percepta LLC, TeleTech Canada Inc, eLoyalty, LLC,
TeleTech List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at TeleTech. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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TeleTech Employees
Employee
Years
Job
Industry
Florencia Manon Colella Florencia Manon Colella's TeleTech Experience October 2009 - June 2010
Job Research Assistant at Michigan State University
Industry Logistics and Supply Chain
Experience
Michigan State University August 2014 - Present
Ferroexpreso Pampeano June 2010 - July 2014
TeleTech October 2009 - June 2010
TeleTech October 2006 - October 2009
Center for Agrifood Systems Studies October 2005 - March 2007
TeleTech October 2005 - October 2006
Cereals Lab March 2004 - October 2005
Skills
Socio-economic..., Supply Chain, Sustainable Development, Development Economics, Microeconomics, Strategic Planning, Data Analysis, Statistics, Stata, Team Leadership, Microsoft Excel, Microsoft Office, PowerPoint, Microsoft Word, Social Media, Coaching, Customer Service, Management, Customer Satisfaction, Spanish, English, Negotiation, SAP, Human Resources, Recruiting, Analysis, Project Planning, Photoshop, Economics
Education
Michigan State University 2014 — 2016
Master of Science (MSc), Agricultural, food and resource Economics
Universidad de Buenos Aires 2012 — 2013
Specialist in Landscape Planning, Landscape Architecture
Universidad Nacional de Lomas de Zamora 2001 — 2008
Bachelor in Agricultural Engineering, Agricultura, actividades agrícolas y actividades afines
Michigan State University August 2014 - Present
Ferroexpreso Pampeano June 2010 - July 2014
TeleTech October 2009 - June 2010
TeleTech October 2006 - October 2009
Center for Agrifood Systems Studies October 2005 - March 2007
TeleTech October 2005 - October 2006
Cereals Lab March 2004 - October 2005
Skills
Socio-economic..., Supply Chain, Sustainable Development, Development Economics, Microeconomics, Strategic Planning, Data Analysis, Statistics, Stata, Team Leadership, Microsoft Excel, Microsoft Office, PowerPoint, Microsoft Word, Social Media, Coaching, Customer Service, Management, Customer Satisfaction, Spanish, English, Negotiation, SAP, Human Resources, Recruiting, Analysis, Project Planning, Photoshop, Economics
Education
Michigan State University 2014 — 2016
Master of Science (MSc), Agricultural, food and resource Economics
Universidad de Buenos Aires 2012 — 2013
Specialist in Landscape Planning, Landscape Architecture
Universidad Nacional de Lomas de Zamora 2001 — 2008
Bachelor in Agricultural Engineering, Agricultura, actividades agrícolas y actividades afines
Christine Perrin Christine Perrin's TeleTech Experience September 2003 - April 2006
Job Professional Administrator for M. Paul Turner & Co., Inc.
Industry Real Estate
Experience
Turner Real Estate July 2007 - Present
M. Paul Turner & Co., Inc. June 2007 - Present
Citi July 2006 - July 2007
TeleTech September 2003 - April 2006
TeleTech January 2003 - September 2003
TeleTech August 1999 - January 2003
Skills
Administrative..., Account Management, Accounts Receivable, Property Management, Travel Planning, Retirement Planning, Microsoft Office, Office Management, Office Administration, Microsoft Excel, PowerPoint, QuickBooks, Payroll, Training, Staff Development, Quality Assurance, Data Entry, Customer Service, Residential Mortgages, Real Estate, Time Management, Microsoft Word, Relius Administration, Government Filings, Management, Spreadsheets, Recruiting, File Management, Public Speaking, Leadership, Small Business
Education
Florida Institute of Technology 2014 — 2018
Bachelor's in Accounting, Accounting and Business/Management, Undergraduate
Allure School of Cosmetology 1996 — 1996
Certification/License, Nail Technician/Specialist and Manicurist
Sabino High School 1994 — 1996
Dipoloma, General Studies
Turner Real Estate July 2007 - Present
M. Paul Turner & Co., Inc. June 2007 - Present
Citi July 2006 - July 2007
TeleTech September 2003 - April 2006
TeleTech January 2003 - September 2003
TeleTech August 1999 - January 2003
Skills
Administrative..., Account Management, Accounts Receivable, Property Management, Travel Planning, Retirement Planning, Microsoft Office, Office Management, Office Administration, Microsoft Excel, PowerPoint, QuickBooks, Payroll, Training, Staff Development, Quality Assurance, Data Entry, Customer Service, Residential Mortgages, Real Estate, Time Management, Microsoft Word, Relius Administration, Government Filings, Management, Spreadsheets, Recruiting, File Management, Public Speaking, Leadership, Small Business
Education
Florida Institute of Technology 2014 — 2018
Bachelor's in Accounting, Accounting and Business/Management, Undergraduate
Allure School of Cosmetology 1996 — 1996
Certification/License, Nail Technician/Specialist and Manicurist
Sabino High School 1994 — 1996
Dipoloma, General Studies
Nathan Ziemkowsky's TeleTech Experience October 2013 - February 2014
Job Web Design at Eleváre International
Industry Higher Education
Experience
Eleváre International February 2014 - Present
TeleTech October 2013 - February 2014
Liberty University August 2011 - May 2013
Baptist Bible College & Seminary of PA August 2009 - January 2011
Skills
Photography, InDesign, PowerPoint, Microsoft Office, Illustrator, Photoshop, iPhone, Windows 7, OS X, Graphic Design, Computer Repair, Windows, Web Design, Social Networking, Technology, Mac OS X, Internet, Microsoft Word, Outlook, Kayako, Networking, Projectors, Remote Desktop, Thin Clients, Computer Hardware, Email, WordPress, Biblical Studies, Troubleshooting, TCP/IP, Thin Computing
Education
Liberty University 2011 — 2013
Bachelor, Biblical Studies
Baptist Bible College and Seminary 2009 — 2011
General Education in Bible, General Edcucation
Laurel Business Institute 2007 — 2008
Took some classes, Network and System Administration/Administrator
Eleváre International February 2014 - Present
TeleTech October 2013 - February 2014
Liberty University August 2011 - May 2013
Baptist Bible College & Seminary of PA August 2009 - January 2011
Skills
Photography, InDesign, PowerPoint, Microsoft Office, Illustrator, Photoshop, iPhone, Windows 7, OS X, Graphic Design, Computer Repair, Windows, Web Design, Social Networking, Technology, Mac OS X, Internet, Microsoft Word, Outlook, Kayako, Networking, Projectors, Remote Desktop, Thin Clients, Computer Hardware, Email, WordPress, Biblical Studies, Troubleshooting, TCP/IP, Thin Computing
Education
Liberty University 2011 — 2013
Bachelor, Biblical Studies
Baptist Bible College and Seminary 2009 — 2011
General Education in Bible, General Edcucation
Laurel Business Institute 2007 — 2008
Took some classes, Network and System Administration/Administrator
Ronald Dinjotian Ronald Dinjotian's TeleTech Experience May 2011 - February 2012
Job Eperienced Technical Support for Mobile and Desktop systems.
Industry Computer Hardware
Experience
TeleTech May 2011 - February 2012
Sutherland Global Services April 2008 - November 2010
Sutherland Global Services May 2006 - April 2008
Free Lance IT Professional February 2004 - March 2006
Akita Herbal Medicine, online herbal Medicine Store September 2003 - February 2004
World Transport Authority March 2000 - January 2003
Skills
Microsoft Excel, Microsoft Office, Team Leadership, Computer Hardware, Computer Maintenance, Computer Repair, Wireless Networking, Network Administration, Sales Operations, Sales Management, Cellular Communications, Internet Services, PowerPoint, Customer Service, Microsoft Word
Education
Saint Louis University - Maryheights Campus, Baguio City 1994 — 1996
Bachelor's Degree, B.S. Electronics & Communication Engineering, Undergraduate
System Technology Institute 1996 — 1998
Associate's Degree, Computer Science, Graduate
1999-2000Lorraine Technical School 1999 — 2000
Vocational, Automotive Mechanic, Graduate
TeleTech May 2011 - February 2012
Sutherland Global Services April 2008 - November 2010
Sutherland Global Services May 2006 - April 2008
Free Lance IT Professional February 2004 - March 2006
Akita Herbal Medicine, online herbal Medicine Store September 2003 - February 2004
World Transport Authority March 2000 - January 2003
Skills
Microsoft Excel, Microsoft Office, Team Leadership, Computer Hardware, Computer Maintenance, Computer Repair, Wireless Networking, Network Administration, Sales Operations, Sales Management, Cellular Communications, Internet Services, PowerPoint, Customer Service, Microsoft Word
Education
Saint Louis University - Maryheights Campus, Baguio City 1994 — 1996
Bachelor's Degree, B.S. Electronics & Communication Engineering, Undergraduate
System Technology Institute 1996 — 1998
Associate's Degree, Computer Science, Graduate
1999-2000Lorraine Technical School 1999 — 2000
Vocational, Automotive Mechanic, Graduate
Rai Champagne Rai Champagne's TeleTech Experience October 2014 - Present
Job Customer Service Rep.
Industry Health, Wellness and Fitness
Experience
TeleTech October 2014 - Present
Motor Club of America 2013 - January 2014
The Outsource Group June 2009 - April 2011
Skills
Sales, Marketing, Customer Service, Account Management, Customer Satisfaction, Time Management, Call Centers, Management, Selling, Data Entry
Education
Unitech Training Academy-Houma 2007 — 2008
Medical Office Assistant, Billing & Coding
H. L. Bourgeois High School 1998 — 2001
Diploma, Business Studies
TeleTech October 2014 - Present
Motor Club of America 2013 - January 2014
The Outsource Group June 2009 - April 2011
Skills
Sales, Marketing, Customer Service, Account Management, Customer Satisfaction, Time Management, Call Centers, Management, Selling, Data Entry
Education
Unitech Training Academy-Houma 2007 — 2008
Medical Office Assistant, Billing & Coding
H. L. Bourgeois High School 1998 — 2001
Diploma, Business Studies
Edward Takoch Edward Takoch's TeleTech Experience May 2012 - Present
Job Customer Service Representative II at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech May 2012 - Present
Cauley Detective Agency July 2011 - May 2012
Valor Security Services October 2010 - May 2011
Skills
Security, Computer Hardware, Microsoft Office, Open Office, Windows 8, Policy, Windows 7
Education
International Academy of Design and Technology-Pittsburgh 2005 — 2008
Associate's degree, Justice Technology
Laurel Business Institute 2003 — 2004
N/A, Information Technology
TeleTech May 2012 - Present
Cauley Detective Agency July 2011 - May 2012
Valor Security Services October 2010 - May 2011
Skills
Security, Computer Hardware, Microsoft Office, Open Office, Windows 8, Policy, Windows 7
Education
International Academy of Design and Technology-Pittsburgh 2005 — 2008
Associate's degree, Justice Technology
Laurel Business Institute 2003 — 2004
N/A, Information Technology
Burn Tan Hoyumpa's TeleTech Experience June 2004 - October 2008
Job Director, Learning & Development at Convey Health Solutions
Industry Hospital & Health Care
Experience
Convey Health Solutions January 2015 - Present
Convey Health Solutions March 2014 - Present
UnitedHealth Group November 2011 - December 2013
Aegis PeopleSupport Inc. June 2011 - November 2011
Universal American November 2008 - March 2011
TeleTech June 2004 - October 2008
Skills
Training & Development, Instructional Design, International Project..., Vendor Management, Call Center, BPO, Quality Assurance, Healthcare, Medicare, Medicare Advantage, Training Delivery, Communication Training, Health Insurance, Healthcare Management, Clinical Instruction, Utilization Management, Call Centers, Process Improvement, Software Documentation, Program Management, Coaching, Employee Training, Human Resources, Training, Performance Management, Management
Education
Adventist University of the Philippines 2000 — 2004
BS, Nursing
International School, Riyadh
Convey Health Solutions January 2015 - Present
Convey Health Solutions March 2014 - Present
UnitedHealth Group November 2011 - December 2013
Aegis PeopleSupport Inc. June 2011 - November 2011
Universal American November 2008 - March 2011
TeleTech June 2004 - October 2008
Skills
Training & Development, Instructional Design, International Project..., Vendor Management, Call Center, BPO, Quality Assurance, Healthcare, Medicare, Medicare Advantage, Training Delivery, Communication Training, Health Insurance, Healthcare Management, Clinical Instruction, Utilization Management, Call Centers, Process Improvement, Software Documentation, Program Management, Coaching, Employee Training, Human Resources, Training, Performance Management, Management
Education
Adventist University of the Philippines 2000 — 2004
BS, Nursing
International School, Riyadh
Joy Golembiewski Joy Golembiewski's TeleTech Experience September 2013 - Present
Job Customer Service Representative at TeleTech
Industry Food Production
Experience
TeleTech September 2013 - Present
Sweet Creations by Joy Golembiewski February 2010 - Present
Columbia Gas June 2008 - May 2009
Skills
Customer Service, Computers, Typing, Audio Typing, Phone Etiquette, Windows 7, Windows Vista, Cake Decorating, Wedding Cakes, Birthday Cakes, Cupcakes, cake pops, Cookies, fondant cakes, any occasion cakes and..., Cakes, Workforce Management, Recipes, Call Centers
Education
Laurel Business Institute
Associate's degree, Office Management and Supervision
Laurel Highlands High School
TeleTech September 2013 - Present
Sweet Creations by Joy Golembiewski February 2010 - Present
Columbia Gas June 2008 - May 2009
Skills
Customer Service, Computers, Typing, Audio Typing, Phone Etiquette, Windows 7, Windows Vista, Cake Decorating, Wedding Cakes, Birthday Cakes, Cupcakes, cake pops, Cookies, fondant cakes, any occasion cakes and..., Cakes, Workforce Management, Recipes, Call Centers
Education
Laurel Business Institute
Associate's degree, Office Management and Supervision
Laurel Highlands High School
Maria de los Angeles Rivera's TeleTech Experience January 2011 - August 2012
Job Medical Billing Advocate at UnitedHealth Group
Industry Environmental Services
Experience
UnitedHealth Group January 2014 - Present
TeleTech January 2011 - August 2012
Willis April 2010 - January 2011
Greenpeace January 2010 - April 2010
Detwiler Dermpath Lab August 2008 - January 2010
Skills
Environmental Impact..., Environmental Policy, Environmental..., Coastal Zone Management, Interdisciplinary..., Participatory Action..., Spanish-speaking, GIS Application, Species Identification, Wetland Restoration, Environmental Awareness, Translation, Environmental Science
Education
Harvard Extension School 2014 — 2017
Master of Arts (M.A.), Sustainability and Environmental Management, 4.0
University of California, San Diego 2014 — 2015
Professional Certificate, Geographic Information Systems
Instituto Politécnico Nacional 2010 — 2015
Master of Science (MSc), Environmental Management and Auditing
University of California, Berkeley 2003 — 2008
BS, Natural Resources and Conservation
UnitedHealth Group January 2014 - Present
TeleTech January 2011 - August 2012
Willis April 2010 - January 2011
Greenpeace January 2010 - April 2010
Detwiler Dermpath Lab August 2008 - January 2010
Skills
Environmental Impact..., Environmental Policy, Environmental..., Coastal Zone Management, Interdisciplinary..., Participatory Action..., Spanish-speaking, GIS Application, Species Identification, Wetland Restoration, Environmental Awareness, Translation, Environmental Science
Education
Harvard Extension School 2014 — 2017
Master of Arts (M.A.), Sustainability and Environmental Management, 4.0
University of California, San Diego 2014 — 2015
Professional Certificate, Geographic Information Systems
Instituto Politécnico Nacional 2010 — 2015
Master of Science (MSc), Environmental Management and Auditing
University of California, Berkeley 2003 — 2008
BS, Natural Resources and Conservation
Rosa Rieben Rosa Rieben's TeleTech Experience February 2004 - May 2004
Job Sales Operations Manager at Comcast Business
Industry Telecommunications
Experience
Comcast Business January 2014 - Present
Comcast Business 2014 - 2015
Comcast Business 2014 - 2015
Comcast Business 2014 - 2015
Okuma Nutritionals February 2012 - October 2013
CenturyLink April 2011 - January 2012
Qwest December 2009 - March 2011
Qwest May 2008 - December 2009
Qwest May 2004 - May 2008
TeleTech February 2004 - May 2004
Skills
Analysis, Process Improvement, Problem Solving, Marketing, Marketing Communications, Sales Operations, Microsoft Excel, Vendor Management, Project Management, Management, Cross-functional Team..., Telecommunications, Team Leadership, Leadership, Pricing, Product Marketing, Customer Retention, Sales Management, Strategic Partnerships, Call Centers, Business Strategy, CRM, Budgets, Strategy, Product Management, Customer Satisfaction, Retail, Go-to-market Strategy, Business Development, Competitive Analysis, Account Management, Business Analysis, Customer Service, Sales, Program Management, Training, Multi-channel Marketing, Direct Sales, B2B, Lead Generation, Solution Selling, Salesforce.com, Marketing Management, P&L Management
Education
University of Denver 2000 — 2000
Computer Science Program Certificate
Metropolitan State College of Denver 1996 — 1998
Bachelor of Science, Marketing
Adams State College 1994 — 1996
Associates of Science
High School
Comcast Business January 2014 - Present
Comcast Business 2014 - 2015
Comcast Business 2014 - 2015
Comcast Business 2014 - 2015
Okuma Nutritionals February 2012 - October 2013
CenturyLink April 2011 - January 2012
Qwest December 2009 - March 2011
Qwest May 2008 - December 2009
Qwest May 2004 - May 2008
TeleTech February 2004 - May 2004
Skills
Analysis, Process Improvement, Problem Solving, Marketing, Marketing Communications, Sales Operations, Microsoft Excel, Vendor Management, Project Management, Management, Cross-functional Team..., Telecommunications, Team Leadership, Leadership, Pricing, Product Marketing, Customer Retention, Sales Management, Strategic Partnerships, Call Centers, Business Strategy, CRM, Budgets, Strategy, Product Management, Customer Satisfaction, Retail, Go-to-market Strategy, Business Development, Competitive Analysis, Account Management, Business Analysis, Customer Service, Sales, Program Management, Training, Multi-channel Marketing, Direct Sales, B2B, Lead Generation, Solution Selling, Salesforce.com, Marketing Management, P&L Management
Education
University of Denver 2000 — 2000
Computer Science Program Certificate
Metropolitan State College of Denver 1996 — 1998
Bachelor of Science, Marketing
Adams State College 1994 — 1996
Associates of Science
High School
Fred Orend Fred Orend's TeleTech Experience September 1996 - August 1998
Job Teacher at Diocese of Columbus
Industry Religious Institutions
Experience
Diocese of Columbus August 1999 - Present
TeleTech September 1996 - August 1998
Skills
Customer Service, Some Banking..., Custodial Experience, Computer/typing..., Social Studies, Public Speaking, Nonprofits, Middle School, Community Outreach, Teaching, Language Arts, Staff Development, RTI, Curriculum Design, Instructional Design, Educational Technology, Tutoring, Classroom Management, Classroom, Lesson Planning, Curriculum Mapping, Differentiated..., Smartboard, Guided Reading, Professional Learning..., Instructional Technology, Curriculum Development, Integrating Technology..., Common Core State..., Teaching Reading, K-12, Cooperative Learning, Teacher Mentoring, Balanced Literacy, Gifted Education, Inquiry-based Learning
Education
Walsh University-continuing Educ. 2010 — 2010
Antioch University McGregor 2000 — 2001
Continuing Education, Educational/Instructional Technology
Ohio University-Eastern Campus 1988 — 1994
Bachelor of Science (B.S.), Elementary Education and Teaching
Bridgeport High School 1984 — 1988
H.S. Diploma
Diocese of Columbus August 1999 - Present
TeleTech September 1996 - August 1998
Skills
Customer Service, Some Banking..., Custodial Experience, Computer/typing..., Social Studies, Public Speaking, Nonprofits, Middle School, Community Outreach, Teaching, Language Arts, Staff Development, RTI, Curriculum Design, Instructional Design, Educational Technology, Tutoring, Classroom Management, Classroom, Lesson Planning, Curriculum Mapping, Differentiated..., Smartboard, Guided Reading, Professional Learning..., Instructional Technology, Curriculum Development, Integrating Technology..., Common Core State..., Teaching Reading, K-12, Cooperative Learning, Teacher Mentoring, Balanced Literacy, Gifted Education, Inquiry-based Learning
Education
Walsh University-continuing Educ. 2010 — 2010
Antioch University McGregor 2000 — 2001
Continuing Education, Educational/Instructional Technology
Ohio University-Eastern Campus 1988 — 1994
Bachelor of Science (B.S.), Elementary Education and Teaching
Bridgeport High School 1984 — 1988
H.S. Diploma
Deanna Carrigan Deanna Carrigan's TeleTech Experience August 2011 - Present
Job Cust Service Agent at Teletech
Industry Retail
Experience
Teletech August 2011 - Present
Covenant HealthCare October 1997 - October 2007
Visiting Nurses Special Services October 1996 - October 1997
Rite Aid September 1993 - October 1997
Bay Shores Nursing Care Center June 1996 - September 1996
Waldensoftware September 1988 - October 1993
Catherines Stores Corporation June 1978 - September 1988
Skills
Retail, Computers,Cust....
Education
Ross Medical Education Center-Saginaw 1995 — 1996
Medical Dental Administrative Assistant, Medical Office Management/Administration
Central Michigan University 1975 — 1978
Undergraduate Studies, Social Work
Bridgeport HIgh School 1971 — 1975
Graduated, General Studies
Teletech August 2011 - Present
Covenant HealthCare October 1997 - October 2007
Visiting Nurses Special Services October 1996 - October 1997
Rite Aid September 1993 - October 1997
Bay Shores Nursing Care Center June 1996 - September 1996
Waldensoftware September 1988 - October 1993
Catherines Stores Corporation June 1978 - September 1988
Skills
Retail, Computers,Cust....
Education
Ross Medical Education Center-Saginaw 1995 — 1996
Medical Dental Administrative Assistant, Medical Office Management/Administration
Central Michigan University 1975 — 1978
Undergraduate Studies, Social Work
Bridgeport HIgh School 1971 — 1975
Graduated, General Studies
Katherine Chris Lim Katherine Chris Lim's TeleTech Experience March 2008 - August 2008
Job Client Service Specialist at Unitedhealth Group OptumRx
Industry Hospital & Health Care
Experience
UnitedHealth Group September 2014 - Present
UnitedHealth Group October 2012 - Present
TeleTech March 2008 - August 2008
Skills
Adobe Creative Suite, Premiere, Microsoft Office, Outlook, IRIS, RXHD, Holidex, Event Planning, Event Management, Healthcare, Social Networking, Online Social Networking, Social Media, Time Management, Customer Service, Management, Coaching, Data Entry, Photography, Medicare, Healthcare Industry, PowerPoint, Medical Terminology, Microsoft Word, Medicaid, Call Centers, Administration, Pharmacy Benefit..., Data Analysis, Quality Improvement, Healthcare Management, Healthcare Information..., Patient Advocacy, Home Care, Health Insurance, Patient Safety, Medication..., Process Improvement, Public Speaking, Access, Customer Satisfaction, HIPAA, Research
Education
University of Redlands 2013 — 2014
Health/Health Care Administration/Management
Lyceum of the Philippines - Batangas City 2003 — 2007
Bachelor's degree, Registered Nursing/Registered Nurse
De La Salle Lipa Unified School
UnitedHealth Group September 2014 - Present
UnitedHealth Group October 2012 - Present
TeleTech March 2008 - August 2008
Skills
Adobe Creative Suite, Premiere, Microsoft Office, Outlook, IRIS, RXHD, Holidex, Event Planning, Event Management, Healthcare, Social Networking, Online Social Networking, Social Media, Time Management, Customer Service, Management, Coaching, Data Entry, Photography, Medicare, Healthcare Industry, PowerPoint, Medical Terminology, Microsoft Word, Medicaid, Call Centers, Administration, Pharmacy Benefit..., Data Analysis, Quality Improvement, Healthcare Management, Healthcare Information..., Patient Advocacy, Home Care, Health Insurance, Patient Safety, Medication..., Process Improvement, Public Speaking, Access, Customer Satisfaction, HIPAA, Research
Education
University of Redlands 2013 — 2014
Health/Health Care Administration/Management
Lyceum of the Philippines - Batangas City 2003 — 2007
Bachelor's degree, Registered Nursing/Registered Nurse
De La Salle Lipa Unified School
Antonio Asencio Antonio Asencio's TeleTech Experience January 2000 - 2004
Job Esmeralda Bridal Owner
Industry Apparel & Fashion
Experience
Self-employed January 2006 - Present
TeleTech January 2000 - 2004
Skills
Fashion, Entrepreneurship, Social Media Marketing, Marketing Strategy, Apparel, Social Media, Marketing, Retail, E-commerce, Advertising, Graphic Design, Small Business, Online Marketing, Online Advertising, Product Development, Textiles, New Business Development, Fashion Design, Start-ups, Sales
Education
Universidad de La Salle Bajío, A.C. 2000 — 2004
International Business
Self-employed January 2006 - Present
TeleTech January 2000 - 2004
Skills
Fashion, Entrepreneurship, Social Media Marketing, Marketing Strategy, Apparel, Social Media, Marketing, Retail, E-commerce, Advertising, Graphic Design, Small Business, Online Marketing, Online Advertising, Product Development, Textiles, New Business Development, Fashion Design, Start-ups, Sales
Education
Universidad de La Salle Bajío, A.C. 2000 — 2004
International Business
Andre Mosin Andre Mosin's TeleTech Experience December 2002 - January 2004
Job Cloud Infrastructure Sr. Engineer at FICO
Industry Computer Networking
Experience
FICO July 2014 - Present
Intuit February 2014 - July 2014
The Active Network May 2012 - February 2014
Competitor Group February 2011 - May 2012
Nova Voice & Data Systems February 2010 - February 2011
Geekavailable.com February 2008 - April 2010
CMA, Inc March 2006 - July 2007
Alog Data Centers do Brasil 2004 - 2006
TeleTech December 2002 - January 2004
Skills
Nagios, Iptables, Shell Scripting, Apache, Cacti, Linux, MySQL, Xen, Solaris, VPN, MRTG, Nmap, Wireshark, Nginx, DRBD, PHP, Ruby, Ruby on Rails, ElasticSearch, Tomcat, Redis, VMware Infrastructure, Windows Server, Active Directory, Amazon EC2, F5 BigIP, logstash, graylog2, Git, JBoss Application Server, CentOS, RedHat, Debian, Ubuntu, Jenkins, GlusterFS, Bacula, Memcached, Linux KVM, VirtualBox, Jetty, PostgreSQL, Unicorn, Zeus ZXTM, Capistrano, Chef, DNS, Puppet, Docker, Zabbix
Education
Grossmont College 2009 — 2010
Computer Science
San Diego University For Integrative Studies 2007 — 2008
Englsih
Faculdades Oswaldo Cruz 2002 — 2006
BS in Computers, Computer Networking
FICO July 2014 - Present
Intuit February 2014 - July 2014
The Active Network May 2012 - February 2014
Competitor Group February 2011 - May 2012
Nova Voice & Data Systems February 2010 - February 2011
Geekavailable.com February 2008 - April 2010
CMA, Inc March 2006 - July 2007
Alog Data Centers do Brasil 2004 - 2006
TeleTech December 2002 - January 2004
Skills
Nagios, Iptables, Shell Scripting, Apache, Cacti, Linux, MySQL, Xen, Solaris, VPN, MRTG, Nmap, Wireshark, Nginx, DRBD, PHP, Ruby, Ruby on Rails, ElasticSearch, Tomcat, Redis, VMware Infrastructure, Windows Server, Active Directory, Amazon EC2, F5 BigIP, logstash, graylog2, Git, JBoss Application Server, CentOS, RedHat, Debian, Ubuntu, Jenkins, GlusterFS, Bacula, Memcached, Linux KVM, VirtualBox, Jetty, PostgreSQL, Unicorn, Zeus ZXTM, Capistrano, Chef, DNS, Puppet, Docker, Zabbix
Education
Grossmont College 2009 — 2010
Computer Science
San Diego University For Integrative Studies 2007 — 2008
Englsih
Faculdades Oswaldo Cruz 2002 — 2006
BS in Computers, Computer Networking
Deirdre Thomas Deirdre Thomas's TeleTech Experience August 2010 - October 2010
Job Ad Quality Rater at ZeroChaos
Industry Human Resources
Experience
ZeroChaos September 2015 - Present
Fulton County Schools September 2015 - Present
ZeroChaos July 2014 - February 2015
Accurate Background August 2013 - August 2014
MyLivePRO January 2011 - October 2013
Arise Virtual Solutions Inc. August 2012 - April 2013
West at Home May 2010 - January 2011
TeleTech August 2010 - October 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Time Management
Education
Capella University 2013 — 2017
Bachelor of Science (B.S.), Psychology
Everest Institute-Norcross 2007 — 2007
Diploma, Medical Insurance Billing and Coding
ZeroChaos September 2015 - Present
Fulton County Schools September 2015 - Present
ZeroChaos July 2014 - February 2015
Accurate Background August 2013 - August 2014
MyLivePRO January 2011 - October 2013
Arise Virtual Solutions Inc. August 2012 - April 2013
West at Home May 2010 - January 2011
TeleTech August 2010 - October 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Time Management
Education
Capella University 2013 — 2017
Bachelor of Science (B.S.), Psychology
Everest Institute-Norcross 2007 — 2007
Diploma, Medical Insurance Billing and Coding
Arin Rouse Arin Rouse's TeleTech Experience March 2012 - June 2013
Job Assembler at TruckLite Co., Inc.
Industry Information Technology and Services
Experience
Truck-Lite Co., Inc. November 2013 - Present
TeleTech March 2012 - June 2013
Afni June 2011 - March 2012
Center Partners August 2008 - June 2011
Skills
Software, Sales, Training, Customer Service, Customer Satisfaction, Customer Retention, Cisco Technologies, Avaya IP Telephony, Avaya, Windows 7, Android, IBM Certified, Management, Retail Banking, Banking, Cold Calling, Telecommunications, Business Travel, VMware, Microsoft Excel, PowerPoint, Microsoft Word
Education
Aims Community College
Union Colony Prep.
Truck-Lite Co., Inc. November 2013 - Present
TeleTech March 2012 - June 2013
Afni June 2011 - March 2012
Center Partners August 2008 - June 2011
Skills
Software, Sales, Training, Customer Service, Customer Satisfaction, Customer Retention, Cisco Technologies, Avaya IP Telephony, Avaya, Windows 7, Android, IBM Certified, Management, Retail Banking, Banking, Cold Calling, Telecommunications, Business Travel, VMware, Microsoft Excel, PowerPoint, Microsoft Word
Education
Aims Community College
Union Colony Prep.
Eleanor Sherry Castillo Eleanor Sherry Castillo's TeleTech Experience February 2009 - June 2009
Job Freelance Photo/Video Editor
Industry Broadcast Media
Experience
Convergys October 2010 - January 2012
G. Advertising & Promotions June 2009 - December 2009
Y'dscreen TV Productions June 2004 - December 2009
TeleTech February 2009 - June 2009
Sky Cable Iloilo April 2004 - June 2008
YMCA Billiard Center April 2004 - June 2006
Sun Cellular September 2002 - March 2004
Gendiesel Philippines June 2002 - September 2003
Skills
Adobe Premier, Adobe Photoshop, Adobe Audition, Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Microsoft Publisher
Education
University of Iloilo 2005 — 2009
Bachelor of Laws (LLB), Law
University of St. La Salle 1997 — 2003
LIACOM - Liberal Arts & Commerce, AB Mass Communication and BSC Marketing
Assumption Iloilo 1985 — 1997
Pre-School up to High School
Convergys October 2010 - January 2012
G. Advertising & Promotions June 2009 - December 2009
Y'dscreen TV Productions June 2004 - December 2009
TeleTech February 2009 - June 2009
Sky Cable Iloilo April 2004 - June 2008
YMCA Billiard Center April 2004 - June 2006
Sun Cellular September 2002 - March 2004
Gendiesel Philippines June 2002 - September 2003
Skills
Adobe Premier, Adobe Photoshop, Adobe Audition, Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Microsoft Publisher
Education
University of Iloilo 2005 — 2009
Bachelor of Laws (LLB), Law
University of St. La Salle 1997 — 2003
LIACOM - Liberal Arts & Commerce, AB Mass Communication and BSC Marketing
Assumption Iloilo 1985 — 1997
Pre-School up to High School
LaKeshia Cole LaKeshia Cole's TeleTech Experience August 2006 - February 2008
Job Service Clerk at Alagasco
Industry Mental Health Care
Experience
Alagasco May 2014 - Present
AT&T October 2008 - July 2012
TeleTech August 2006 - February 2008
KFC May 2005 - May 2006
Skills
TCP/IP, LAN-WAN, Mac OS, Windows, Customer Service, Technical Support, Troubleshooting, Problem Solving, Avaya IP Telephony, Remote Access, Microsoft Office
Education
Amridge University 2014 — 2016
Master’s Degree, Marriage and Family Therapy/Counseling
Kaplan University 2012 — 2014
Psychology
Virginia College 2005 — 2008
Bachelor of Science, Media Marketing Management; Business and Communications
Miami International University of Art and Design 2003 — 2003
Visual Effects and Motion Graphics
Alagasco May 2014 - Present
AT&T October 2008 - July 2012
TeleTech August 2006 - February 2008
KFC May 2005 - May 2006
Skills
TCP/IP, LAN-WAN, Mac OS, Windows, Customer Service, Technical Support, Troubleshooting, Problem Solving, Avaya IP Telephony, Remote Access, Microsoft Office
Education
Amridge University 2014 — 2016
Master’s Degree, Marriage and Family Therapy/Counseling
Kaplan University 2012 — 2014
Psychology
Virginia College 2005 — 2008
Bachelor of Science, Media Marketing Management; Business and Communications
Miami International University of Art and Design 2003 — 2003
Visual Effects and Motion Graphics
Takeisha Downs's TeleTech Experience September 2006 - December 2010
Job Physician Practice Clerk at Lung Center Patewood Pulmonology Eastside
Industry Hospital & Health Care
Experience
Pediatric Center October 2013 - May 2014
Palmetto Internal medicine & Primary Care July 2012 - October 2013
TeleTech September 2006 - December 2010
The Money Store December 2005 - September 2006
Skills
Billing/Insurance/Coding, ICD-9, HCPCS, CPT, HIPPA, Medisoft, Word/Excel/Outlook, Medical Terminology, Coaching, Inventory Control, Filing/Scheduling, Typing, eClinical Software, Navicure software, Ded/Co pay/Co Insurance, Patient Intake/Checkout, Claims Management, Posting payments, Paperwork, 10 Key, Front Office, Medical Billing, PowerPoint, HIPAA, Vital Signs, Data Entry, Healthcare, Payments, Invoicing, Customer Service, Medical Records, Medical Coding, Time Management, Appointment Scheduling, Call Centers, Customer Satisfaction, Microsoft Excel
Education
Strayer University 2014 — 2016
Bachelor of Business Administration (B.B.A.) concentration in Health Services, concentration in Health Services, Junior
Brown Mackie College-Greenville 2013 — 2014
Bachelor of Applied Science (B.A.Sc.), Health Care Management, 3.4 GPA
ECPI University Greenville Campus 2011 — 2012
Associate's degree, Medical Administrative/Executive Assistant and Medical Secretary
ECPI College of Technology
Pediatric Center October 2013 - May 2014
Palmetto Internal medicine & Primary Care July 2012 - October 2013
TeleTech September 2006 - December 2010
The Money Store December 2005 - September 2006
Skills
Billing/Insurance/Coding, ICD-9, HCPCS, CPT, HIPPA, Medisoft, Word/Excel/Outlook, Medical Terminology, Coaching, Inventory Control, Filing/Scheduling, Typing, eClinical Software, Navicure software, Ded/Co pay/Co Insurance, Patient Intake/Checkout, Claims Management, Posting payments, Paperwork, 10 Key, Front Office, Medical Billing, PowerPoint, HIPAA, Vital Signs, Data Entry, Healthcare, Payments, Invoicing, Customer Service, Medical Records, Medical Coding, Time Management, Appointment Scheduling, Call Centers, Customer Satisfaction, Microsoft Excel
Education
Strayer University 2014 — 2016
Bachelor of Business Administration (B.B.A.) concentration in Health Services, concentration in Health Services, Junior
Brown Mackie College-Greenville 2013 — 2014
Bachelor of Applied Science (B.A.Sc.), Health Care Management, 3.4 GPA
ECPI University Greenville Campus 2011 — 2012
Associate's degree, Medical Administrative/Executive Assistant and Medical Secretary
ECPI College of Technology
Ariane Perez's TeleTech Experience January 2014 - October 2014
Job Experienced life cycle recruiter
Industry Human Resources
Experience
Banner Health August 2015 - Present
Banner Health June 2015 - August 2015
STARTEK October 2014 - May 2015
TeleTech January 2014 - October 2014
Skills
Recruiting, Full-life Cycle..., Quality Assurance, Quality Auditing, Microsoft Office, Office Administration, Front Office, Office Equipment, Human Resources, Human Capital, Call Center Development, Call Center..., Call Centers, Administrative..., Marketing, Banking, Hiring, Sourcing, Customer Service, Customer Satisfaction, Process Improvement, Interviews, Time Management, Performance Management, Administration, Employee Relations, Coaching, Onboarding, Customer Retention, Leadership, Data Entry, Talent Acquisition, Team Building, Employee Engagement, Outsourcing, Customer Experience
Education
Aims Community College 2009 — 2011
N/A, Allied Health and Medical Assisting Services
Greeley Central High School 2003 — 2007
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Banner Health August 2015 - Present
Banner Health June 2015 - August 2015
STARTEK October 2014 - May 2015
TeleTech January 2014 - October 2014
Skills
Recruiting, Full-life Cycle..., Quality Assurance, Quality Auditing, Microsoft Office, Office Administration, Front Office, Office Equipment, Human Resources, Human Capital, Call Center Development, Call Center..., Call Centers, Administrative..., Marketing, Banking, Hiring, Sourcing, Customer Service, Customer Satisfaction, Process Improvement, Interviews, Time Management, Performance Management, Administration, Employee Relations, Coaching, Onboarding, Customer Retention, Leadership, Data Entry, Talent Acquisition, Team Building, Employee Engagement, Outsourcing, Customer Experience
Education
Aims Community College 2009 — 2011
N/A, Allied Health and Medical Assisting Services
Greeley Central High School 2003 — 2007
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Andrea LaFrance Andrea LaFrance's TeleTech Experience February 2002 - April 2006
Job
Industry Health, Wellness and Fitness
Experience
Clarksville Internal Medicine,PLC August 2012 - April 2013
US Army October 2007 - December 2012
US Army October 2007 - September 2010
US Army July 2001 - September 2010
United States Army Reserve July 2001 - October 2007
United States Army Reserve July 2001 - October 2007
Teletech Holdings Inc February 2003 - April 2006
Teletech Holdings Inc February 2003 - April 2006
TeleTech February 2002 - April 2006
NCO Financial Services September 2002 - February 2003
Skills
EMR, Healthcare, Nursing, EHR, Medicine, Customer Service, Hospitals, BLS, Clerical Skills, Medical Billing, Critical Thinking, Wound Care, Surgery
Education
Brown Mackie College 2010 — 2012
Associate, Medical Assisting
Brown Mackie College-Hopkinsville 2010 — 2012
Associate, Medical Assisting
Brown Mackie College-Hopkinsville 2010 — 2012
Associate's degree, Medical/Clinical Assistant
EducationBrown Mackie College 2010 — 2012
Associate's Degree, Medical Assisting
Hopkinsville Community College
Associate of Science (A.S.), Registered Nursing/Registered Nurse
Clarksville Internal Medicine,PLC August 2012 - April 2013
US Army October 2007 - December 2012
US Army October 2007 - September 2010
US Army July 2001 - September 2010
United States Army Reserve July 2001 - October 2007
United States Army Reserve July 2001 - October 2007
Teletech Holdings Inc February 2003 - April 2006
Teletech Holdings Inc February 2003 - April 2006
TeleTech February 2002 - April 2006
NCO Financial Services September 2002 - February 2003
Skills
EMR, Healthcare, Nursing, EHR, Medicine, Customer Service, Hospitals, BLS, Clerical Skills, Medical Billing, Critical Thinking, Wound Care, Surgery
Education
Brown Mackie College 2010 — 2012
Associate, Medical Assisting
Brown Mackie College-Hopkinsville 2010 — 2012
Associate, Medical Assisting
Brown Mackie College-Hopkinsville 2010 — 2012
Associate's degree, Medical/Clinical Assistant
EducationBrown Mackie College 2010 — 2012
Associate's Degree, Medical Assisting
Hopkinsville Community College
Associate of Science (A.S.), Registered Nursing/Registered Nurse
Tequilla Wooten Tequilla Wooten's TeleTech Experience January 2014 - Present
Job Financial Services Professional
Industry Financial Services
Experience
TeleTech January 2014 - Present
H&R Block December 2012 - March 2013
Aerotek July 2012 - August 2012
Jackson Hewitt Tax Service Inc. January 2005 - April 2012
Skills
Tax Preparation, Tax, Customer Service, Insurance, Financial Services, Financial Reporting, Tax Returns, Accounting
Education
Sanford-Brown Institute-Pittsburgh 2000 — 2001
Diploma, Medical Office Management/Administration
Peabody High School 1995 — 1999
High School Diploma, Academics
TeleTech January 2014 - Present
H&R Block December 2012 - March 2013
Aerotek July 2012 - August 2012
Jackson Hewitt Tax Service Inc. January 2005 - April 2012
Skills
Tax Preparation, Tax, Customer Service, Insurance, Financial Services, Financial Reporting, Tax Returns, Accounting
Education
Sanford-Brown Institute-Pittsburgh 2000 — 2001
Diploma, Medical Office Management/Administration
Peabody High School 1995 — 1999
High School Diploma, Academics
Jason Shufford jr Jason Shufford jr's TeleTech Experience October 2013 - Present
Job Rep 1 at AT&T Mobility
Industry Telecommunications
Experience
TeleTech October 2013 - Present
AT&T Mobility May 2013 - Present
Skills
Telecommunications, Wireless, Mobile Devices, GSM, LTE, VoIP, UMTS, Cellular Communications, IP, 3G, Call Centers, Direct Sales, Solution Selling, CDMA, Vendor Management
Education
Reid State Technical College 2010 — 2012
Associate's degree, Computer Installation and Repair Technology/Technician
TeleTech October 2013 - Present
AT&T Mobility May 2013 - Present
Skills
Telecommunications, Wireless, Mobile Devices, GSM, LTE, VoIP, UMTS, Cellular Communications, IP, 3G, Call Centers, Direct Sales, Solution Selling, CDMA, Vendor Management
Education
Reid State Technical College 2010 — 2012
Associate's degree, Computer Installation and Repair Technology/Technician
Randolph Allen Randolph Allen's TeleTech Experience October 2013 - Present
Job Board Member at ICB
Industry Civic & Social Organization
Experience
TeleTech October 2013 - Present
ICB board 2013 - March 2013
GCU 2012 - 2013
Diocese of Orlando August 2007 - December 2012
Diocese of Orlando August 2007 - May 2012
Big Brothers Big Sisters of Central Florida September 2006 - May 2007
Sylvan Learning January 2006 - January 2007
Community Action Group 2006 - 2007
Our Lady of Grace Catholic Church 2006 - 2007
Marist Fathers 2004 - 2005
Skills
Non-profits, Fundraising, Leadership Development, Community Outreach, Public Speaking, Teaching, Microsoft Office, Volunteer Management, Research, Community Organizing, Theology, ADHD, Religion, Preaching, Staff Development, Program Development, Public Relations, Organizational..., Biblical Studies, Pastoral Care, Program Management, Liturgy, Discipleship, Conflict Resolution, Social Networking, Youth Ministry, Social Justice, Social Media, Creative Writing, Adult Education, Curriculum Design, Curriculum Development, Team Building, Event Management, Training, Microsoft Word, Workshop Facilitation, Mental Health, PowerPoint, Customer Service, Leadership, Tutoring, Educational Leadership, Microsoft Excel, System Administration, Teacher Training, Management, Classroom, Mentoring, Building Community...
Education
St. Vincent de Paul seminary 2009 — 2012
Master of Arts (B.A.)- pending, Theology/Theological Studies
St. John Vianney College Seminary 2007 — 2009
Bachelor of Arts (BA), Philosphical/Theological Studies
Franciscan School of Theology 2004 — 2005
Pastoral Studies/Counseling
AIU 2003 — 2004
Masters of Ed, Instructional Design
Mt St Mary 1998 — 2001
Bachelors of Arts, Social Science
TeleTech October 2013 - Present
ICB board 2013 - March 2013
GCU 2012 - 2013
Diocese of Orlando August 2007 - December 2012
Diocese of Orlando August 2007 - May 2012
Big Brothers Big Sisters of Central Florida September 2006 - May 2007
Sylvan Learning January 2006 - January 2007
Community Action Group 2006 - 2007
Our Lady of Grace Catholic Church 2006 - 2007
Marist Fathers 2004 - 2005
Skills
Non-profits, Fundraising, Leadership Development, Community Outreach, Public Speaking, Teaching, Microsoft Office, Volunteer Management, Research, Community Organizing, Theology, ADHD, Religion, Preaching, Staff Development, Program Development, Public Relations, Organizational..., Biblical Studies, Pastoral Care, Program Management, Liturgy, Discipleship, Conflict Resolution, Social Networking, Youth Ministry, Social Justice, Social Media, Creative Writing, Adult Education, Curriculum Design, Curriculum Development, Team Building, Event Management, Training, Microsoft Word, Workshop Facilitation, Mental Health, PowerPoint, Customer Service, Leadership, Tutoring, Educational Leadership, Microsoft Excel, System Administration, Teacher Training, Management, Classroom, Mentoring, Building Community...
Education
St. Vincent de Paul seminary 2009 — 2012
Master of Arts (B.A.)- pending, Theology/Theological Studies
St. John Vianney College Seminary 2007 — 2009
Bachelor of Arts (BA), Philosphical/Theological Studies
Franciscan School of Theology 2004 — 2005
Pastoral Studies/Counseling
AIU 2003 — 2004
Masters of Ed, Instructional Design
Mt St Mary 1998 — 2001
Bachelors of Arts, Social Science
Vada Bodimer Vada Bodimer's TeleTech Experience August 2011 - April 2015
Job Student at Southwestern Community College
Industry Consumer Services
Experience
TeleTech August 2011 - April 2015
Teletech @Home Inc. August 2010 - August 2011
Sun-Rays Sunglasses August 2003 - August 2008
Skills
Employee Management, Training New Employees, Coaching Staff, Team Building, Training, New Hire Training, Customer Retention, Call Centers, Interviews, New Hire Orientations, Customer Experience, Workforce Management, Recruiting, Performance Management, Employee Training, Training Delivery, Hiring, Leadership, Coaching, Team Leadership, Customer Service, Customer Satisfaction, Outsourcing, Avaya, Call Center Development, Data Entry, BPO, Quality Assurance, Outlook, Process Improvement, Management, Technical Support, Employee Engagement, Soft Skills, Access, Troubleshooting, Business Development, Public Speaking, Social Networking, PowerPoint, Telemarketing
Education
Southwestern Community College 2014 — 2016
Information Technology - Networking, Network and System Administration and Security, 3.5
Southern Careers Institute-Corpus Christi 1997 — 1998
Associate Degree, Admin Assistant
Haywood Community College 1997 — 1997
None
TeleTech August 2011 - April 2015
Teletech @Home Inc. August 2010 - August 2011
Sun-Rays Sunglasses August 2003 - August 2008
Skills
Employee Management, Training New Employees, Coaching Staff, Team Building, Training, New Hire Training, Customer Retention, Call Centers, Interviews, New Hire Orientations, Customer Experience, Workforce Management, Recruiting, Performance Management, Employee Training, Training Delivery, Hiring, Leadership, Coaching, Team Leadership, Customer Service, Customer Satisfaction, Outsourcing, Avaya, Call Center Development, Data Entry, BPO, Quality Assurance, Outlook, Process Improvement, Management, Technical Support, Employee Engagement, Soft Skills, Access, Troubleshooting, Business Development, Public Speaking, Social Networking, PowerPoint, Telemarketing
Education
Southwestern Community College 2014 — 2016
Information Technology - Networking, Network and System Administration and Security, 3.5
Southern Careers Institute-Corpus Christi 1997 — 1998
Associate Degree, Admin Assistant
Haywood Community College 1997 — 1997
None
Joseph Gamboa, CPhT's TeleTech Experience November 2012 - February 2013
Job Pharmacy Technician at Walgreens
Industry Hospital & Health Care
Experience
Echo Salveo Specialty Pharmacy December 2014 - Present
Brazilian Waxing Center July 2013 - Present
Walgreens January 2014 - December 2014
Walgreens October 2013 - October 2013
TeleTech November 2012 - February 2013
Convergys September 2011 - October 2012
Skills
Multi Tasking, Customer Service, Writing, Critical Thinking, Medical Education, Computers, Computer Hardware, Call Centers, Retail Sales, Cashiering, Mathematics, Microsoft Office
Education
Allied Medical School 2013 — 2013
Certificate, Pharmacy Technician/Assistant
Riverside College, Bacolod City 2009 — 2010
Certificate, Practical Nursing, Vocational Nursing and Nursing Assistants
Echo Salveo Specialty Pharmacy December 2014 - Present
Brazilian Waxing Center July 2013 - Present
Walgreens January 2014 - December 2014
Walgreens October 2013 - October 2013
TeleTech November 2012 - February 2013
Convergys September 2011 - October 2012
Skills
Multi Tasking, Customer Service, Writing, Critical Thinking, Medical Education, Computers, Computer Hardware, Call Centers, Retail Sales, Cashiering, Mathematics, Microsoft Office
Education
Allied Medical School 2013 — 2013
Certificate, Pharmacy Technician/Assistant
Riverside College, Bacolod City 2009 — 2010
Certificate, Practical Nursing, Vocational Nursing and Nursing Assistants
Billie King Billie King's TeleTech Experience 2011 - 2012
Job Telecommunications Professional
Industry Telecommunications
Experience
TeleTech 2011 - 2012
Roberta Healthcare July 2005 - January 2006
Skills
Clerical Skills, Customer Service, Typing, Switchboard Operator
Education
Everest University-Brandon 2011 — 2013
Associate's degree, Medical Insurance Specialist/Medical Biller
Flint River Technical College 2008 — 2009
Certification, Phlebotomy Technician/Phlebotomist
TeleTech 2011 - 2012
Roberta Healthcare July 2005 - January 2006
Skills
Clerical Skills, Customer Service, Typing, Switchboard Operator
Education
Everest University-Brandon 2011 — 2013
Associate's degree, Medical Insurance Specialist/Medical Biller
Flint River Technical College 2008 — 2009
Certification, Phlebotomy Technician/Phlebotomist
Brandon Haynes Brandon Haynes's TeleTech Experience August 2014 - Present
Job Quality Team Lead
Industry Outsourcing/Offshoring
Experience
TeleTech August 2014 - Present
STARTEK February 2014 - August 2014
StarTek August 2012 - February 2014
StarTek June 2012 - August 2012
StarTek January 2010 - June 2012
StarTek August 2009 - January 2010
Wendy's May 2006 - January 2009
Skills
Customer Service, Customer Loyalty, Six Sigma, Quality Assurance, Quality Auditing, Training & Development, Coaching, Program Management, Customer Satisfaction..., Customer Experience..., Customer Relations, Community Relations, Operations Management, Customer Experience, Call Center, Customer Satisfaction..., Project Management, Workforce Management, Analysis, Community Development, Brand Loyalty, Troubleshooting, Customer Satisfaction, BPO, Process Improvement, Call Centers, Training, Call Center Development, Contact Centers, Management, Recruiting, Leadership, Employee Training, Interviews, Vendor Management
Education
Free Will Baptist Bible College 2007 — 2008
Piano Performance, Music
Pocahontas High School 2005 — 2007
Diploma, 2007
TeleTech August 2014 - Present
STARTEK February 2014 - August 2014
StarTek August 2012 - February 2014
StarTek June 2012 - August 2012
StarTek January 2010 - June 2012
StarTek August 2009 - January 2010
Wendy's May 2006 - January 2009
Skills
Customer Service, Customer Loyalty, Six Sigma, Quality Assurance, Quality Auditing, Training & Development, Coaching, Program Management, Customer Satisfaction..., Customer Experience..., Customer Relations, Community Relations, Operations Management, Customer Experience, Call Center, Customer Satisfaction..., Project Management, Workforce Management, Analysis, Community Development, Brand Loyalty, Troubleshooting, Customer Satisfaction, BPO, Process Improvement, Call Centers, Training, Call Center Development, Contact Centers, Management, Recruiting, Leadership, Employee Training, Interviews, Vendor Management
Education
Free Will Baptist Bible College 2007 — 2008
Piano Performance, Music
Pocahontas High School 2005 — 2007
Diploma, 2007
Josh Buffington Josh Buffington's TeleTech Experience October 2010 - April 2011
Job Information System/Management
Industry Information Technology and Services
Experience
TeleTech October 2010 - April 2011
Bryan College October 2006 - November 2010
U-Haul International January 2005 - December 2006
Schreiber Foods Incorporated August 1997 - May 2004
Education
Everest College-Springfield 2003 — 2006
Bachelor's, computer information science
TeleTech October 2010 - April 2011
Bryan College October 2006 - November 2010
U-Haul International January 2005 - December 2006
Schreiber Foods Incorporated August 1997 - May 2004
Education
Everest College-Springfield 2003 — 2006
Bachelor's, computer information science
Michelle Higley Michelle Higley's TeleTech Experience June 2007 - March 2008
Job Medical Coder at Wheeling Hospital
Industry Hospital & Health Care
Experience
Wheeling Hospital/Family Health Center June 2009 - Present
Teletech June 2007 - March 2008
RGIS Inventory Specialists December 2006 - June 2007
Crestview Health Care Center August 2000 - June 2002
Riesbeck's Food Market August 1997 - October 1999
Skills
Medical Coding, Medical Billing, Medical Terminology, Excel, Hospitals, HIPAA, Microsoft Office, Word, Data Entry, ICD-9, CPT, HCPCS, Problem Solving, Documentation, PowerPoint, EMR, Microsoft Excel, Revenue Cycle, Health Information...
Education
Career College
St. John Central High School
High School Diploma
MCed Career College
Medical Billing and Coding
Wheeling Hospital/Family Health Center June 2009 - Present
Teletech June 2007 - March 2008
RGIS Inventory Specialists December 2006 - June 2007
Crestview Health Care Center August 2000 - June 2002
Riesbeck's Food Market August 1997 - October 1999
Skills
Medical Coding, Medical Billing, Medical Terminology, Excel, Hospitals, HIPAA, Microsoft Office, Word, Data Entry, ICD-9, CPT, HCPCS, Problem Solving, Documentation, PowerPoint, EMR, Microsoft Excel, Revenue Cycle, Health Information...
Education
Career College
St. John Central High School
High School Diploma
MCed Career College
Medical Billing and Coding
Nathaniel Quintana Nathaniel Quintana's TeleTech Experience December 2014 - Present
Job Customer Support Specialist at TeleTech
Industry Information Technology and Services
Experience
TeleTech December 2014 - Present
Corporate Relationship Group July 2014 - December 2014
Stream Global Services 2012 - 2013
American Health Associates 2010 - 2012
Skills
IT Support, CRM, Call Centers, Technical Support, Service Delivery, Customer Satisfaction, Customer Support, Customer Experience, Troubleshooting, Outsourcing, Help Desk Support, Windows XP, Windows 7, Computer Hardware, Avaya, Inbound Marketing, Laptops, Active Directory, Software Installation, Telemarketing, BPO
Education
FastTrain of Clearwater 2011 — 2012
MIS Diploma, Management of Information Systems
TeleTech December 2014 - Present
Corporate Relationship Group July 2014 - December 2014
Stream Global Services 2012 - 2013
American Health Associates 2010 - 2012
Skills
IT Support, CRM, Call Centers, Technical Support, Service Delivery, Customer Satisfaction, Customer Support, Customer Experience, Troubleshooting, Outsourcing, Help Desk Support, Windows XP, Windows 7, Computer Hardware, Avaya, Inbound Marketing, Laptops, Active Directory, Software Installation, Telemarketing, BPO
Education
FastTrain of Clearwater 2011 — 2012
MIS Diploma, Management of Information Systems
Candace Edwards, CPC's TeleTech Experience October 2006 - December 2010
Job Medical Coder
Industry Medical Practice
Experience
Bon Secours Health System May 2013 - Present
Manpower Professional November 2012 - May 2013
Bon Secours Health System February 2013 - March 2013
Healthcare Reimbursement Services January 2013 - February 2013
Virginia College October 2012 - February 2013
TeleTech October 2006 - December 2010
Chick-fil-A January 2003 - May 2006
Skills
Customer Service, Typing, Tutoring, Answering Telephones, Team Leadership, Medical Coding, Health Insurance, Microsoft Word, Medical Billing, Microsoft Excel, Medical Terminology, Medical Records, Cashiering, CPT, Microsoft Office, ICD-9, Healthcare, Call Centers, Data Entry, Phone Etiquette, HIPAA, Outlook, Accounts Receivable, Appointment Scheduling, Internet Explorer, PowerPoint, Multi-line Phone, Invoicing, Telephone Skills, Software Documentation, Training, Team Building, Hospitals, EMR
Education
Virginia College-Birmingham 2011 — 2013
Associate's degree, Healthcare Reimbursement
Virginia College-Greenville 2011 — 2013
Associate's degree, Healthcare Reimbusement
Bon Secours Health System May 2013 - Present
Manpower Professional November 2012 - May 2013
Bon Secours Health System February 2013 - March 2013
Healthcare Reimbursement Services January 2013 - February 2013
Virginia College October 2012 - February 2013
TeleTech October 2006 - December 2010
Chick-fil-A January 2003 - May 2006
Skills
Customer Service, Typing, Tutoring, Answering Telephones, Team Leadership, Medical Coding, Health Insurance, Microsoft Word, Medical Billing, Microsoft Excel, Medical Terminology, Medical Records, Cashiering, CPT, Microsoft Office, ICD-9, Healthcare, Call Centers, Data Entry, Phone Etiquette, HIPAA, Outlook, Accounts Receivable, Appointment Scheduling, Internet Explorer, PowerPoint, Multi-line Phone, Invoicing, Telephone Skills, Software Documentation, Training, Team Building, Hospitals, EMR
Education
Virginia College-Birmingham 2011 — 2013
Associate's degree, Healthcare Reimbursement
Virginia College-Greenville 2011 — 2013
Associate's degree, Healthcare Reimbusement
Aaron Covarrubias Aaron Covarrubias's TeleTech Experience 2009 - 2010
Job Adult Learning and Management Professional
Industry Nonprofit Organization Management
Experience
Universidad TecMilenio June 2009 - May 2015
Universidad Abierta y a Distancia de México October 2009 - July 2014
Universidad de Guadalajara September 2012 - June 2014
Universidad TecMilenio January 2010 - March 2014
TeleTech 2009 - 2010
Flextronics 2008 - 2009
TeleTech 2007 - 2008
Skills
E-Learning, Training, Coaching, Team Leadership, Spanish, Teaching, Higher Education, Teamwork, Microsoft Office, Resume Writing, Strategic Planning, Leadership, Organizational..., Leadership Development, Management, Staff and faculty..., Data analysis and..., Policies and procedures..., Record keeping, Budgeting..., Student recruitment,..., Staff Development, Bookkeeping, Office Management
Education
Universidad Marista de Guadalajara 2011 — 2014
Doctor of Philosophy (Ph.D.), Education
Universidad Interamericana para el Desarrollo 2008 — 2010
Master's degree, Education
Instituto Tecnológico Superior de Puerto Vallarta 2000 — 2006
Bachelor's degree, Administration
Universidad TecMilenio June 2009 - May 2015
Universidad Abierta y a Distancia de México October 2009 - July 2014
Universidad de Guadalajara September 2012 - June 2014
Universidad TecMilenio January 2010 - March 2014
TeleTech 2009 - 2010
Flextronics 2008 - 2009
TeleTech 2007 - 2008
Skills
E-Learning, Training, Coaching, Team Leadership, Spanish, Teaching, Higher Education, Teamwork, Microsoft Office, Resume Writing, Strategic Planning, Leadership, Organizational..., Leadership Development, Management, Staff and faculty..., Data analysis and..., Policies and procedures..., Record keeping, Budgeting..., Student recruitment,..., Staff Development, Bookkeeping, Office Management
Education
Universidad Marista de Guadalajara 2011 — 2014
Doctor of Philosophy (Ph.D.), Education
Universidad Interamericana para el Desarrollo 2008 — 2010
Master's degree, Education
Instituto Tecnológico Superior de Puerto Vallarta 2000 — 2006
Bachelor's degree, Administration
Rosanna Walker Rosanna Walker's TeleTech Experience October 2012 - April 2013
Job Cashier at HMS Host
Industry Medical Practice
Experience
HMS Host July 2015 - Present
Self Employed November 2013 - Present
Gymboree September 2013 - October 2013
TeleTech October 2012 - April 2013
Universal Solution and Provisioning April 2012 - April 2012
Integrated Life Center April 2010 - March 2011
Merchant Lynx Services December 2008 - February 2009
Merchant Lynx Services December 2008 - February 2009
Rosanna's Care January 2006 - November 2008
Rosanna's Care January 2006 - November 2008
Skills
Call Center, Customer Service, Medical Assistant, Training, Data Entry, Administration
Education
Javelin Technical Training Center 2009 — 2010
Javelin Tech
HMS Host July 2015 - Present
Self Employed November 2013 - Present
Gymboree September 2013 - October 2013
TeleTech October 2012 - April 2013
Universal Solution and Provisioning April 2012 - April 2012
Integrated Life Center April 2010 - March 2011
Merchant Lynx Services December 2008 - February 2009
Merchant Lynx Services December 2008 - February 2009
Rosanna's Care January 2006 - November 2008
Rosanna's Care January 2006 - November 2008
Skills
Call Center, Customer Service, Medical Assistant, Training, Data Entry, Administration
Education
Javelin Technical Training Center 2009 — 2010
Javelin Tech
Maria Jareeza Ortega Maria Jareeza Ortega's TeleTech Experience 2013 - 2013
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
TeleTech 2013 - 2013
Skills
Customer Service, Microsoft Office, Technical Support, Secretarial Skills
Education
Colegio de San Jose, Jaro, Iloilo City 2011 — 2013
Associate's degree, Computer Technology/Computer Systems Technology
Central Philippine University 2011 — 2011
Bachelor of Science (BS), Computer Science
TeleTech 2013 - 2013
Skills
Customer Service, Microsoft Office, Technical Support, Secretarial Skills
Education
Colegio de San Jose, Jaro, Iloilo City 2011 — 2013
Associate's degree, Computer Technology/Computer Systems Technology
Central Philippine University 2011 — 2011
Bachelor of Science (BS), Computer Science
Jeffrey Calasara Jeffrey Calasara's TeleTech Experience December 2008 - August 2009
Job Tech Support Tier 2 IOS /Account Security at Apple Inc.
Industry Computer Networking
Experience
Apple Inc. July 2013 - Present
Apple July 2011 - July 2013
Aditya Birla Minacs July 2010 - December 2010
TeleTech December 2008 - August 2009
Skills
Specialized on IOS...
Education
Iloilo Doctors' College - Molo, Iloilo City 2003 — 2006
Associate of Arts and Sciences (AAS), Nursing
Apple Inc. July 2013 - Present
Apple July 2011 - July 2013
Aditya Birla Minacs July 2010 - December 2010
TeleTech December 2008 - August 2009
Skills
Specialized on IOS...
Education
Iloilo Doctors' College - Molo, Iloilo City 2003 — 2006
Associate of Arts and Sciences (AAS), Nursing
Heather Rayl's TeleTech Experience April 2010 - February 2011
Job Front Desk Agent at Embassy Suites
Industry Hospitality
Experience
Embassy Suites January 2015 - Present
Microtel Inn and Suites by Wyndham August 2013 - December 2014
Busy Beaver February 2011 - April 2013
Teletech April 2010 - February 2011
Walmart November 2008 - November 2010
Save-A-Lot June 2008 - November 2008
IGA May 2007 - June 2008
Giant Eagle May 2006 - June 2007
Skills
Customer Service, Interpersonal Skill, Management, Organization, Reading, Writing, Learning, Solid computer skills, Microsoft Excel, PowerPoint, Access, Microsoft Word, Employee Training, Creativity, Dependable, Positive Team Player, Energetic team player, Motivated self-starter, Problem Solving, Typing, Time Management, Sales, Retail, Filing
Education
West Virginia Business College-Wheeling 2012 — 2013
Assosiates Degree, Business Administration Computer Application Accounting, 4.0 GPA
Wheeling Jesuit University 2008 — 2010
Pre-Vet
John Marshall High School 2003 — 2008
Diploma, High School
Embassy Suites January 2015 - Present
Microtel Inn and Suites by Wyndham August 2013 - December 2014
Busy Beaver February 2011 - April 2013
Teletech April 2010 - February 2011
Walmart November 2008 - November 2010
Save-A-Lot June 2008 - November 2008
IGA May 2007 - June 2008
Giant Eagle May 2006 - June 2007
Skills
Customer Service, Interpersonal Skill, Management, Organization, Reading, Writing, Learning, Solid computer skills, Microsoft Excel, PowerPoint, Access, Microsoft Word, Employee Training, Creativity, Dependable, Positive Team Player, Energetic team player, Motivated self-starter, Problem Solving, Typing, Time Management, Sales, Retail, Filing
Education
West Virginia Business College-Wheeling 2012 — 2013
Assosiates Degree, Business Administration Computer Application Accounting, 4.0 GPA
Wheeling Jesuit University 2008 — 2010
Pre-Vet
John Marshall High School 2003 — 2008
Diploma, High School
Carl Pischansky Carl Pischansky's TeleTech Experience October 2012 - July 2013
Job Business Management
Industry Capital Markets
Experience
TeleTech October 2012 - July 2013
TCIM Services November 2004 - May 2009
Arizona Aircraft Spares March 1998 - July 2003
Ramada Inn September 1995 - January 1998
Skills
Research, Teamwork, Microsoft Word, Microsoft Excel, Public Speaking, Social Media, Microsoft Office, Customer Service, Computer Engineering, Time Management, English, Event Planning, Facebook, Marketing, Team Leadership
Education
Brown Mackie College-Tucson 2011 — 2013
Associate of Science (AS), Business Administration and Management, General, 3.45
Ashworth College 2000 — 2001
Certificate Diploma for Small Business Management, Entrepreneurial and Small Business Operations, 3.9
ITT Technical Institute Tucson, Arizona 1990 — 1991
Associate of Science (AAS), Electronics and Computer Engineering
TeleTech October 2012 - July 2013
TCIM Services November 2004 - May 2009
Arizona Aircraft Spares March 1998 - July 2003
Ramada Inn September 1995 - January 1998
Skills
Research, Teamwork, Microsoft Word, Microsoft Excel, Public Speaking, Social Media, Microsoft Office, Customer Service, Computer Engineering, Time Management, English, Event Planning, Facebook, Marketing, Team Leadership
Education
Brown Mackie College-Tucson 2011 — 2013
Associate of Science (AS), Business Administration and Management, General, 3.45
Ashworth College 2000 — 2001
Certificate Diploma for Small Business Management, Entrepreneurial and Small Business Operations, 3.9
ITT Technical Institute Tucson, Arizona 1990 — 1991
Associate of Science (AAS), Electronics and Computer Engineering
Ivan Guzev Ivan Guzev's TeleTech Experience 2001 - 2004
Job Senior Software Developer
Industry Computer Software
Experience
Tracker Corp March 2012 - Present
ADERANT January 2004 - March 2012
TeleTech 2001 - 2004
Motion Picture Association 2002 - 2002
Skills
Programming, Database Design, Graphic Design, TFS, Tortoise SVN, MVC, ASP.NET, SQL, SQL Server, LINQ, .NET, TDD, ASP.NET MVC, Databases, WinForms, C#, Web Applications, SQL Server 2000-2008, jQuery, JavaScript, CSS, Software Development, Application Development, Visual Studio, Entity Framework, ADO.NET, Relational Databases, jQuery Mobile, AJAX, ReSharper, Microsoft SQL Server, Test Driven Development, Wordpress, jQuery UI, Web Services, XML, Twitter Bootstrap, Specflow, NUnit, NHibernate, CompuLaw Vision, WCF, WPF, VB.NET, Silverlight, Subversion, T-SQL
Education
UCLA 2006 — 2008
Computer Science
Santa Monica College
Computer Science
Software quality school
Software QA
Ural State Mining University (former Academy of Mining and Geology) 1998 — 1999
Engineering
Tracker Corp March 2012 - Present
ADERANT January 2004 - March 2012
TeleTech 2001 - 2004
Motion Picture Association 2002 - 2002
Skills
Programming, Database Design, Graphic Design, TFS, Tortoise SVN, MVC, ASP.NET, SQL, SQL Server, LINQ, .NET, TDD, ASP.NET MVC, Databases, WinForms, C#, Web Applications, SQL Server 2000-2008, jQuery, JavaScript, CSS, Software Development, Application Development, Visual Studio, Entity Framework, ADO.NET, Relational Databases, jQuery Mobile, AJAX, ReSharper, Microsoft SQL Server, Test Driven Development, Wordpress, jQuery UI, Web Services, XML, Twitter Bootstrap, Specflow, NUnit, NHibernate, CompuLaw Vision, WCF, WPF, VB.NET, Silverlight, Subversion, T-SQL
Education
UCLA 2006 — 2008
Computer Science
Santa Monica College
Computer Science
Software quality school
Software QA
Ural State Mining University (former Academy of Mining and Geology) 1998 — 1999
Engineering
Monica Hines Monica Hines's TeleTech Experience October 2013 - May 2014
Job Team Coach at Sykes Enterprises, Inc.
Industry Human Resources
Experience
Sykes Enterprises, Inc. July 2015 - Present
Sykes Enterprises, Inc. February 2014 - Present
Guardian Ad Litem August 2012 - September 2014
TeleTech October 2013 - May 2014
Sam's Club April 2011 - September 2013
MCDonalds/ Rust Enterprises May 2010 - July 2010
Smithfield Packing Company April 2008 - October 2008
Smithfield Packing Company April 2008 - October 2008
Rite Aid Stores August 2006 - August 2007
Rite Aid Stores May 2006 - October 2006
Skills
Psychology, Human Relations, People Skills, Training, Management, Customer Service, Time Management, Team Leadership, Data Entry, Leadership, Conflict Resolution, Sales, Public Speaking, Social Networking, Teamwork, Microsoft Word, PowerPoint, Microsoft Office, Medical Terminology, Critical Thinking, Interviews, Recruiting, Facebook, Telephone Skills, Social Skills, Cashiering, Customer Satisfaction, Healthcare, Community Outreach, Supervisory Skills, Nonprofits, Microsoft Excel, Team Building, Social Media
Education
Nanyang Technological University 2015 — 2015
Certificate, Forensic Science and Technology
Daymar College-Owensboro 2013 — 2014
Licentiate degree, Medical/Clinical Assistant
Kaplan University 2009 — 2012
A.A.S, Human Services
Sykes Enterprises, Inc. July 2015 - Present
Sykes Enterprises, Inc. February 2014 - Present
Guardian Ad Litem August 2012 - September 2014
TeleTech October 2013 - May 2014
Sam's Club April 2011 - September 2013
MCDonalds/ Rust Enterprises May 2010 - July 2010
Smithfield Packing Company April 2008 - October 2008
Smithfield Packing Company April 2008 - October 2008
Rite Aid Stores August 2006 - August 2007
Rite Aid Stores May 2006 - October 2006
Skills
Psychology, Human Relations, People Skills, Training, Management, Customer Service, Time Management, Team Leadership, Data Entry, Leadership, Conflict Resolution, Sales, Public Speaking, Social Networking, Teamwork, Microsoft Word, PowerPoint, Microsoft Office, Medical Terminology, Critical Thinking, Interviews, Recruiting, Facebook, Telephone Skills, Social Skills, Cashiering, Customer Satisfaction, Healthcare, Community Outreach, Supervisory Skills, Nonprofits, Microsoft Excel, Team Building, Social Media
Education
Nanyang Technological University 2015 — 2015
Certificate, Forensic Science and Technology
Daymar College-Owensboro 2013 — 2014
Licentiate degree, Medical/Clinical Assistant
Kaplan University 2009 — 2012
A.A.S, Human Services
Lillian Ruiz-Orellana Lillian Ruiz-Orellana's TeleTech Experience February 2015 - April 2015
Job Information and Sales
Industry Insurance
Experience
United Healthcare at TeleTech August 2015 - Present
TeleTech February 2015 - April 2015
AGERO, Inc. January 2013 - April 2014
AFEES - BK Express March 2012 - January 2013
Marshall Gerstein & Borun LLP June 2002 - June 2009
Skills
Westlaw, Litigation, Transcription, Administrative Support, Microsoft Office, Word, Excel, PowerPoint, Outlook, Real Estate, Medical Terminology, General Office Duties, Office Equipment, Telephone Skills, Customer Relations, Scheduling, Fax, Documentation, English, Teamwork, Editing, Billing, Healthcare, Writing, Customer Service, Administrative..., Process Scheduler, Office Management, Trademarks, Intellectual Property, Invoicing, Microsoft Excel, Microsoft Word, Prosecution, Software Documentation, Patent Prosecution
Education
Bryan University 2015 — 2017
Associate of Arts and Sciences (AAS)
Career Step 2011 — 2012
Certification, Medical Transcription and Editing
THC (Tennessee Health Careers) 2011 — 2011
Certificate of Completion, Certified Nursing Assistant, 4.0
United Healthcare at TeleTech August 2015 - Present
TeleTech February 2015 - April 2015
AGERO, Inc. January 2013 - April 2014
AFEES - BK Express March 2012 - January 2013
Marshall Gerstein & Borun LLP June 2002 - June 2009
Skills
Westlaw, Litigation, Transcription, Administrative Support, Microsoft Office, Word, Excel, PowerPoint, Outlook, Real Estate, Medical Terminology, General Office Duties, Office Equipment, Telephone Skills, Customer Relations, Scheduling, Fax, Documentation, English, Teamwork, Editing, Billing, Healthcare, Writing, Customer Service, Administrative..., Process Scheduler, Office Management, Trademarks, Intellectual Property, Invoicing, Microsoft Excel, Microsoft Word, Prosecution, Software Documentation, Patent Prosecution
Education
Bryan University 2015 — 2017
Associate of Arts and Sciences (AAS)
Career Step 2011 — 2012
Certification, Medical Transcription and Editing
THC (Tennessee Health Careers) 2011 — 2011
Certificate of Completion, Certified Nursing Assistant, 4.0
Myra Hernandez Myra Hernandez's TeleTech Experience August 2013 - Present
Job Senior Agent at iQor
Industry Financial Services
Experience
TeleTech August 2013 - Present
iQor January 2007 - March 2011
Skills
BPO, Workforce Management, Outsourcing, Customer Experience, Telemarketing, Contact Centers, Vendor Management, Customer Retention, Recruiting, Team Management, Performance Management, Talent Acquisition
Education
American School of Technology 2006 — 2007
Certificate, Medical Billing and Coding
TeleTech August 2013 - Present
iQor January 2007 - March 2011
Skills
BPO, Workforce Management, Outsourcing, Customer Experience, Telemarketing, Contact Centers, Vendor Management, Customer Retention, Recruiting, Team Management, Performance Management, Talent Acquisition
Education
American School of Technology 2006 — 2007
Certificate, Medical Billing and Coding
Monica Frazier Monica Frazier's TeleTech Experience October 2014 - January 2015
Job work@home customer service
Industry Human Resources
Experience
TeleTech October 2014 - January 2015
Future Expectations October 2012 - July 2014
Ivan Smith Furniture November 2009 - March 2012
Winnfield Nursing and Rehabilitation July 2007 - March 2009
Citi August 2005 - May 2007
Directech May 2002 - June 2005
Skills
Management, Customer Service, Training, Microsoft Office, Human Resources, Recruiting, Leadership, Microsoft Excel, Project Management, Team Building
Education
Bossier Parish Community College 2014 — 2017
Associate’s Degree, Business Administration and Management, General
Louisiana Technical College-Huey P Long Campus 2010 — 2012
Licensed Practical/Vocational Nurse Training
Winnfield Senior High School 1996 — 1999
High school diploma
TeleTech October 2014 - January 2015
Future Expectations October 2012 - July 2014
Ivan Smith Furniture November 2009 - March 2012
Winnfield Nursing and Rehabilitation July 2007 - March 2009
Citi August 2005 - May 2007
Directech May 2002 - June 2005
Skills
Management, Customer Service, Training, Microsoft Office, Human Resources, Recruiting, Leadership, Microsoft Excel, Project Management, Team Building
Education
Bossier Parish Community College 2014 — 2017
Associate’s Degree, Business Administration and Management, General
Louisiana Technical College-Huey P Long Campus 2010 — 2012
Licensed Practical/Vocational Nurse Training
Winnfield Senior High School 1996 — 1999
High school diploma
Alicia Kizman's TeleTech Experience October 2012 - September 2013
Job Accounting Assistant at Family Express Corporation
Industry Outsourcing/Offshoring
Experience
Family Express Corporation September 2013 - Present
Obscene Horsepower Tech July 2006 - Present
TeleTech October 2012 - September 2013
Martis Place April 2012 - December 2012
Hollywood Studio October 2009 - June 2010
Skills
Microsoft Office, Windows 7, Retail, Accounting, Data Entry, QuickBooks, Sales, Customer Service, Customer Satisfaction, Customer Experience, Customer Support, Management, Appointment Scheduling, Fax, Filing, Communication, Hands-on Training, Floral Design, Cosmetics, Hair Cutting, Hair Care, Hair, Estimates, Financial Reporting, Financial Accounting, Corporate Tax, Income Tax, Tax Returns, Tax Preparation, Animals
Education
University of Phoenix 2008 — 2013
Bachelor of Accounting, Accouting/Business
Empire Beauty School-Lebanon 2000 — 2002
Cosmetology Degree, Cosmetology/Cosmetologist, General
Family Express Corporation September 2013 - Present
Obscene Horsepower Tech July 2006 - Present
TeleTech October 2012 - September 2013
Martis Place April 2012 - December 2012
Hollywood Studio October 2009 - June 2010
Skills
Microsoft Office, Windows 7, Retail, Accounting, Data Entry, QuickBooks, Sales, Customer Service, Customer Satisfaction, Customer Experience, Customer Support, Management, Appointment Scheduling, Fax, Filing, Communication, Hands-on Training, Floral Design, Cosmetics, Hair Cutting, Hair Care, Hair, Estimates, Financial Reporting, Financial Accounting, Corporate Tax, Income Tax, Tax Returns, Tax Preparation, Animals
Education
University of Phoenix 2008 — 2013
Bachelor of Accounting, Accouting/Business
Empire Beauty School-Lebanon 2000 — 2002
Cosmetology Degree, Cosmetology/Cosmetologist, General
Brandy Roybal Brandy Roybal's TeleTech Experience December 2010 - August 2013
Job Senior Manager, HR Technology and Solutions
Industry Information Technology and Services
Experience
Charles Schwab August 2013 - Present
TeleTech December 2010 - August 2013
TeleTech August 2006 - November 2010
TeleTech February 2006 - July 2006
TeleTech January 2005 - January 2006
Time Warner Telecom June 2001 - December 2004
RSA August 1999 - March 2001
Skills
Quality Assurance, Performance Management, Call Center, Oracle HRMS, Peoplesoft HRMS, HRIS, Software Project..., Business Analysis, SaaS, Solution Architecture, Functional..., Requirements Analysis, Project Planning, Project Implementation, Saba, Applicant Tracking..., PeopleSoft, Oracle E-Business Suite, Software Documentation, System Configuration, Employee Self Service, Manager Self-Service, System Requirements, Systems Analysis, Vendor Management, Oracle HR, Call Centers, Oracle, Project Management, MS Project, Requirements Gathering, Requirements Management, Software Requirements, Product Requirements, Process Improvement, System Testing, User Acceptance Testing, System Integration..., Enterprise Software, Testing, Crystal Reports, SQL, Software Development, Business Process Design, Business Process, Outsourcing
Education
Metropolitan State College of Denver 1996 — 1999
Bachelor's degree, Business Administration, Management and Operations
Adams State College 1994 — 1996
Business Administration and Management, General
Charles Schwab August 2013 - Present
TeleTech December 2010 - August 2013
TeleTech August 2006 - November 2010
TeleTech February 2006 - July 2006
TeleTech January 2005 - January 2006
Time Warner Telecom June 2001 - December 2004
RSA August 1999 - March 2001
Skills
Quality Assurance, Performance Management, Call Center, Oracle HRMS, Peoplesoft HRMS, HRIS, Software Project..., Business Analysis, SaaS, Solution Architecture, Functional..., Requirements Analysis, Project Planning, Project Implementation, Saba, Applicant Tracking..., PeopleSoft, Oracle E-Business Suite, Software Documentation, System Configuration, Employee Self Service, Manager Self-Service, System Requirements, Systems Analysis, Vendor Management, Oracle HR, Call Centers, Oracle, Project Management, MS Project, Requirements Gathering, Requirements Management, Software Requirements, Product Requirements, Process Improvement, System Testing, User Acceptance Testing, System Integration..., Enterprise Software, Testing, Crystal Reports, SQL, Software Development, Business Process Design, Business Process, Outsourcing
Education
Metropolitan State College of Denver 1996 — 1999
Bachelor's degree, Business Administration, Management and Operations
Adams State College 1994 — 1996
Business Administration and Management, General
Cherise Anderson Cherise Anderson's TeleTech Experience 2011 - 2011
Job Telecommunications Professional
Industry Telecommunications
Experience
West Corporation 2012 - 2013
Tata Business Support Services 2011 - 2011
TeleTech 2011 - 2011
Clearwire 2010 - 2011
Education
Radford M Locklin Technical Center 2009 — 2010
Certificate of Occupational Competency, Computer Technology/Computer Systems Technology
St. Petersburg College 1987 — 1990
Associate of Science (AS)
West Corporation 2012 - 2013
Tata Business Support Services 2011 - 2011
TeleTech 2011 - 2011
Clearwire 2010 - 2011
Education
Radford M Locklin Technical Center 2009 — 2010
Certificate of Occupational Competency, Computer Technology/Computer Systems Technology
St. Petersburg College 1987 — 1990
Associate of Science (AS)
christina ankum christina ankum's TeleTech Experience December 2007 - September 2008
Job Customer Service Rep at AT&T
Industry Telecommunications
Experience
Convergys - Development Solutions October 2011 - May 2012
Ci Ci's pizza January 2009 - October 2011
TeleTech December 2007 - September 2008
Skills
Call Centers, Customer Service, Telecommunications, Customer Satisfaction, Microsoft Office, Troubleshooting, Sales, Microsoft Excel, Customer Experience, Team Leadership, Account Management, Microsoft Word, Wireless, Customer Retention, Outlook, Management, PowerPoint, Process Improvement, VoIP, Team Building
Education
Everest University - Newport News VA 2005 — 2006
Medical assistant Diploma, Medical/Clinical Assistant, B
New Horizon Leadership Institute 2004 — 2005
Dental Aide Certificate, Dental Assisting/Assistant
Convergys - Development Solutions October 2011 - May 2012
Ci Ci's pizza January 2009 - October 2011
TeleTech December 2007 - September 2008
Skills
Call Centers, Customer Service, Telecommunications, Customer Satisfaction, Microsoft Office, Troubleshooting, Sales, Microsoft Excel, Customer Experience, Team Leadership, Account Management, Microsoft Word, Wireless, Customer Retention, Outlook, Management, PowerPoint, Process Improvement, VoIP, Team Building
Education
Everest University - Newport News VA 2005 — 2006
Medical assistant Diploma, Medical/Clinical Assistant, B
New Horizon Leadership Institute 2004 — 2005
Dental Aide Certificate, Dental Assisting/Assistant
Nicole Pam Nicole Pam's TeleTech Experience September 1997 - November 1998
Job Quality Control Coordinator at Nutra Manufacturing
Industry Pharmaceuticals
Experience
Nutra Manufacturing February 2006 - Present
TeleTech September 1997 - November 1998
Santens of America May 1992 - July 1997
Skills
Sop, CAPA, GMP, Cleaning Validation, LIMS, FDA, 21 CFR Part 11, Validation, GLP, Quality Auditing, Quality Control, V&V, Quality System, Quality Assurance, ISO 13485, Aseptic Processing, HPLC, Calibration, Change Control, Analytical Chemistry, Regulatory Requirements, Pharmaceutical Industry, GxP, Microbiology, Medical Devices, Gas Chromatography, Root Cause Analysis, CQA, Biotechnology, SOP
Education
TriCounty Tech 1995 — 1997
Associate's degree, Early Childhood Education and Teaching
Forrest Junior College 1993 — 1994
Medical/Clinical Assistant
Greenville Technical College
Quality Control Technology/Technician
Westside High School
Nutra Manufacturing February 2006 - Present
TeleTech September 1997 - November 1998
Santens of America May 1992 - July 1997
Skills
Sop, CAPA, GMP, Cleaning Validation, LIMS, FDA, 21 CFR Part 11, Validation, GLP, Quality Auditing, Quality Control, V&V, Quality System, Quality Assurance, ISO 13485, Aseptic Processing, HPLC, Calibration, Change Control, Analytical Chemistry, Regulatory Requirements, Pharmaceutical Industry, GxP, Microbiology, Medical Devices, Gas Chromatography, Root Cause Analysis, CQA, Biotechnology, SOP
Education
TriCounty Tech 1995 — 1997
Associate's degree, Early Childhood Education and Teaching
Forrest Junior College 1993 — 1994
Medical/Clinical Assistant
Greenville Technical College
Quality Control Technology/Technician
Westside High School
Carol Connell Carol Connell's TeleTech Experience November 2012 - Present
Job call center at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech November 2012 - Present
New June 2010 - April 2012
Home Instead Senior Care May 2010 - March 2012
Graves-Gilbert Clinic March 1991 - March 2001
Skills
Customer Service, Medical Transcription, Microsoft Office, Medical Coding, Troubleshooting, Healthcare, Call Centers, Invoicing, Process Scheduler, Telephone Skills, Data Entry, Cpr Certified, Administrative..., Office Management, Software Documentation, Hospitals, Medical Terminology, Accounts Receivable, Medical Records
Education
Tennessee Technology Center at Athens 1983 — 1984
Medical/Clinical Assistant
Western Kentucky University
Health/Health Care Administration/Management
TeleTech November 2012 - Present
New June 2010 - April 2012
Home Instead Senior Care May 2010 - March 2012
Graves-Gilbert Clinic March 1991 - March 2001
Skills
Customer Service, Medical Transcription, Microsoft Office, Medical Coding, Troubleshooting, Healthcare, Call Centers, Invoicing, Process Scheduler, Telephone Skills, Data Entry, Cpr Certified, Administrative..., Office Management, Software Documentation, Hospitals, Medical Terminology, Accounts Receivable, Medical Records
Education
Tennessee Technology Center at Athens 1983 — 1984
Medical/Clinical Assistant
Western Kentucky University
Health/Health Care Administration/Management
Heather Haught Heather Haught's TeleTech Experience July 2011 - July 2012
Job Cashier at Gabriel Brothers
Industry Retail
Experience
Gabriel Brothers August 2012 - Present
Gabriel Brother’s Morgantown, WV August 2012 - Present
TeleTech July 2011 - July 2012
TeleTech July 2011 - July 2012
Staples July 2010 - July 2011
Staples Clarksburg, WV July 2010 - July 2011
Old Navy May 2010 - July 2010
McDonalds Fairmont, WV June 2008 - May 2010
Skills
Computer Repair, Computer Hardware, Computer Maintenance, Writing, Creative Writing, Technical Writing, Customer Service, Account Management, Cashiering, Customer Satisfaction, Communication Skills, Management
Education
West Virginia Junior College-Bridgeport 2009 — 2011
Specialized Associate's Degree, Computer Engineering Technology/Technician
Grafton High School 2004 — 2008
High School Diploma, Computer Technology/Computer Systems Technology
Fairmont Senior High School
Diploma
West Virginia Junior College
Associates Degree
Gabriel Brothers August 2012 - Present
Gabriel Brother’s Morgantown, WV August 2012 - Present
TeleTech July 2011 - July 2012
TeleTech July 2011 - July 2012
Staples July 2010 - July 2011
Staples Clarksburg, WV July 2010 - July 2011
Old Navy May 2010 - July 2010
McDonalds Fairmont, WV June 2008 - May 2010
Skills
Computer Repair, Computer Hardware, Computer Maintenance, Writing, Creative Writing, Technical Writing, Customer Service, Account Management, Cashiering, Customer Satisfaction, Communication Skills, Management
Education
West Virginia Junior College-Bridgeport 2009 — 2011
Specialized Associate's Degree, Computer Engineering Technology/Technician
Grafton High School 2004 — 2008
High School Diploma, Computer Technology/Computer Systems Technology
Fairmont Senior High School
Diploma
West Virginia Junior College
Associates Degree
Josh Bray Josh Bray's TeleTech Experience November 2013 - May 2014
Job Customer Support Representative at Convergys
Industry Information Technology and Services
Experience
TeleTech November 2013 - May 2014
HereNow Technologies January 2009 - November 2013
Genesis10 2012 - 2013
CDW/Smartsource 2010 - 2011
Melody Rogers April 2003 - December 2008
Pomeroy IT Solutions March 2006 - September 2006
Skills
Business Intelligence, System Administration, Active Directory, Windows Server, XP, Servers, VMware, Laptops, Windows 7, Help Desk Support, Disaster Recovery, Technical Support, Dell Computers, Troubleshooting, ITIL, Computer Hardware, HP, Data Center, Virtualization, Photography, Live Event Producer, Photoshop
Education
Ohio Center for Broadcasting-Cincinnati 2011 — 2012
Broadcasting and Production
CompTia 2007 — 2007
CompTia A+, Network+
Cincinnati State Technical and Community College 1999 — 2000
N/A, Computer Communications
TeleTech November 2013 - May 2014
HereNow Technologies January 2009 - November 2013
Genesis10 2012 - 2013
CDW/Smartsource 2010 - 2011
Melody Rogers April 2003 - December 2008
Pomeroy IT Solutions March 2006 - September 2006
Skills
Business Intelligence, System Administration, Active Directory, Windows Server, XP, Servers, VMware, Laptops, Windows 7, Help Desk Support, Disaster Recovery, Technical Support, Dell Computers, Troubleshooting, ITIL, Computer Hardware, HP, Data Center, Virtualization, Photography, Live Event Producer, Photoshop
Education
Ohio Center for Broadcasting-Cincinnati 2011 — 2012
Broadcasting and Production
CompTia 2007 — 2007
CompTia A+, Network+
Cincinnati State Technical and Community College 1999 — 2000
N/A, Computer Communications
Alisher Nurmat Alisher Nurmat's TeleTech Experience September 2008 - November 2010
Job Corporate Controller at Gold Resource Corp.
Industry Mining & Metals
Experience
Gold Resource Corporation July 2014 - Present
Alacer Gold Corporation April 2012 - April 2014
Deloitte October 2010 - April 2012
TeleTech September 2008 - November 2010
PricewaterhouseCoopers January 2003 - August 2008
Newmont Mining Corporation November 1992 - December 2002
Newmont (Uzbekistan) Limited 1992 - 2000
Skills
Financial Reporting, Technical Accounting, Mining, Internal Controls, Risk Assessment, IFRS, Accounting, Auditing, Internal Audit, SEC filings, US GAAP, Sarbanes-Oxley Act, Forecasting, Analysis, Canadian Securities..., Revenue Recognition, Consolidation, CPA, Sarbanes-Oxley, Financial Statements
Education
University of Denver - Daniels College of Business 2000 — 2003
Master, Accounting (ITEC emphasis)
Jahon Iqtisodiyoti va Diplomatiya Universiteti 1994 — 1996
MBA, Finance and Economics
Gold Resource Corporation July 2014 - Present
Alacer Gold Corporation April 2012 - April 2014
Deloitte October 2010 - April 2012
TeleTech September 2008 - November 2010
PricewaterhouseCoopers January 2003 - August 2008
Newmont Mining Corporation November 1992 - December 2002
Newmont (Uzbekistan) Limited 1992 - 2000
Skills
Financial Reporting, Technical Accounting, Mining, Internal Controls, Risk Assessment, IFRS, Accounting, Auditing, Internal Audit, SEC filings, US GAAP, Sarbanes-Oxley Act, Forecasting, Analysis, Canadian Securities..., Revenue Recognition, Consolidation, CPA, Sarbanes-Oxley, Financial Statements
Education
University of Denver - Daniels College of Business 2000 — 2003
Master, Accounting (ITEC emphasis)
Jahon Iqtisodiyoti va Diplomatiya Universiteti 1994 — 1996
MBA, Finance and Economics
Diana Sherman Diana Sherman's TeleTech Experience October 2013 - January 2014
Job
Industry Health, Wellness and Fitness
Experience
Avon September 2014 - Present
Target corporation June 2014 - August 2014
TeleTech October 2013 - January 2014
YMCA of Central Florida March 2007 - November 2008
McDonald's Corporation March 1996 - June 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, Strategic Planning, Data Entry, Team Building, Healthcare, Social Networking, Time Management, Management
Education
Everest University-Lakeland 2008 — 2012
Associate of Science (A.S.), Medical Insurance Billing & Coding
Middletown High School 1994 — 1998
General, High School/Secondary Diplomas and Certificates
Avon September 2014 - Present
Target corporation June 2014 - August 2014
TeleTech October 2013 - January 2014
YMCA of Central Florida March 2007 - November 2008
McDonald's Corporation March 1996 - June 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, Strategic Planning, Data Entry, Team Building, Healthcare, Social Networking, Time Management, Management
Education
Everest University-Lakeland 2008 — 2012
Associate of Science (A.S.), Medical Insurance Billing & Coding
Middletown High School 1994 — 1998
General, High School/Secondary Diplomas and Certificates
Faith Fletcher's TeleTech Experience September 2014 - December 2014
Job Certified Pharmacy Technician at Nickmans Drug Inc
Industry Pharmaceuticals
Experience
Nickmans Drug Inc December 2014 - Present
TeleTech September 2014 - December 2014
The Home Depot October 2013 - September 2014
Target January 2011 - October 2013
Skills
Customer Service, Computer Proficiency, Hardwork, Always Punctual, Highly Dedicated, Telephone Skills, Compounding, Counting, Works well with people, Cash Register, Time Management, Data Entry, Customer Satisfaction, Phone Etiquette
Education
Laurel Business Institute 2013 — 2014
Diploma, Pharmacy Technician/Assistant
Nickmans Drug Inc December 2014 - Present
TeleTech September 2014 - December 2014
The Home Depot October 2013 - September 2014
Target January 2011 - October 2013
Skills
Customer Service, Computer Proficiency, Hardwork, Always Punctual, Highly Dedicated, Telephone Skills, Compounding, Counting, Works well with people, Cash Register, Time Management, Data Entry, Customer Satisfaction, Phone Etiquette
Education
Laurel Business Institute 2013 — 2014
Diploma, Pharmacy Technician/Assistant
Christina Renfer's TeleTech Experience October 2014 - Present
Job Post Purchase Seasonal Support at TeleTech
Industry Food Production
Experience
TeleTech October 2014 - Present
Aramark September 2014 - Present
Avon May 2012 - Present
Acusis® October 2013 - October 2014
Amphion Medical Solutions July 2013 - August 2013
Nuance Communications May 2013 - July 2013
Skills
Skin Care, Cosmetics, Beauty Industry, Fragrance, Makeup Artistry, Personal Care, Makeovers, Gifts, Hair Care, Skin Care Products, Cosmetology
Education
Fortis Institute-Scranton 2009 — 2010
Special Certificate, Medical Transcription/Transcriptionist
TeleTech October 2014 - Present
Aramark September 2014 - Present
Avon May 2012 - Present
Acusis® October 2013 - October 2014
Amphion Medical Solutions July 2013 - August 2013
Nuance Communications May 2013 - July 2013
Skills
Skin Care, Cosmetics, Beauty Industry, Fragrance, Makeup Artistry, Personal Care, Makeovers, Gifts, Hair Care, Skin Care Products, Cosmetology
Education
Fortis Institute-Scranton 2009 — 2010
Special Certificate, Medical Transcription/Transcriptionist
Tia Campbell Tia Campbell's TeleTech Experience October 2011 - Present
Job Customer Service Representative at TeleTech
Industry Hospital & Health Care
Experience
Axiom Family Couceling August 2013 - Present
TeleTech October 2011 - Present
Mitchell Orthopedic Associates May 2013 - July 2013
Skills
Microsoft Word, ICD-9, Medical Terminology, HIPAA, PowerPoint, Organization, Problem Solving, Customer Service, Customer Satisfaction, Office Administration, Front Office, HCPCS, CPT, Train Staff, Typing
Education
Pennsylvania Institute of Health and Technology 2012 — 2013
Specialized Associates in Medical Office Administrating, Medical Administrative/Executive Assistant and Medical Secretary
Fayette County Area Vocational-Technical School 2009 — 2011
Cosmetology, Cosmetology, Barber/Styling, and Nail Instructor
Axiom Family Couceling August 2013 - Present
TeleTech October 2011 - Present
Mitchell Orthopedic Associates May 2013 - July 2013
Skills
Microsoft Word, ICD-9, Medical Terminology, HIPAA, PowerPoint, Organization, Problem Solving, Customer Service, Customer Satisfaction, Office Administration, Front Office, HCPCS, CPT, Train Staff, Typing
Education
Pennsylvania Institute of Health and Technology 2012 — 2013
Specialized Associates in Medical Office Administrating, Medical Administrative/Executive Assistant and Medical Secretary
Fayette County Area Vocational-Technical School 2009 — 2011
Cosmetology, Cosmetology, Barber/Styling, and Nail Instructor
Ricardo Gavidia Ricardo Gavidia's TeleTech Experience January 2002 - January 2004
Job Business Support Analyst
Industry Consumer Services
Experience
Accruent December 2009 - March 2014
Rogers February 2009 - October 2009
JPMorgan Chase & Co. January 2005 - January 2008
Istonish January 2004 - January 2005
TeleTech January 2002 - January 2004
TACA January 2001 - January 2002
Skills
Business Analysis, Customer Service, Team Leadership, Project Management, Requirements Analysis, Strategic Planning, Agile Methodologies, Software Development, Microsoft Office, Microsoft SQL Server, Microsoft Excel, Leadership, Training, Troubleshooting, Management, Outlook
Education
Universidad Cristiana de las Asambleas de Dios 1995 — 2000
Law Diploma, Law
Accruent December 2009 - March 2014
Rogers February 2009 - October 2009
JPMorgan Chase & Co. January 2005 - January 2008
Istonish January 2004 - January 2005
TeleTech January 2002 - January 2004
TACA January 2001 - January 2002
Skills
Business Analysis, Customer Service, Team Leadership, Project Management, Requirements Analysis, Strategic Planning, Agile Methodologies, Software Development, Microsoft Office, Microsoft SQL Server, Microsoft Excel, Leadership, Training, Troubleshooting, Management, Outlook
Education
Universidad Cristiana de las Asambleas de Dios 1995 — 2000
Law Diploma, Law
Ellen Frudakis's TeleTech Experience April 2007 - September 2008
Job Executive Director at Impact Young Adults
Industry Nonprofit Organization Management
Experience
Impact Young Adults July 2014 - Present
Impact MORE March 2012 - June 2014
Impact Young Adults May 2004 - May 2013
Teletech April 2007 - September 2008
Pfizer January 2006 - February 2007
TeleTech September 2005 - December 2005
National Alliance on Mental Illness January 2005 - May 2005
Skills
Leadership Development, Organizational..., Program Development, Grant Writing, Cross-functional Team..., E-Learning, Non-profits, Workshop Facilitation, Coaching, Instructional Design, Adult Education, Proposal Writing, Community Outreach, Public Speaking, Team Building, Volunteer Management, Mental Health, Mental Health Treatment, Mental Health Recover, Non-profit..., Non-profit Board..., Non-profit Leadership, Non-profits..., Non-profit Boards, Nonprofits, Training, Change Management, Leadership, Fundraising
Education
University of San Diego 2009 — 2012
MA, Nonprofit Leadership and Management
Springfield College 2003 — 2005
BS, Human Services
Academy of Art University 1999 — 1999
Art
Sonoma State University 1996 — 1997
Hutchins School of Liberal Studies
Impact Young Adults July 2014 - Present
Impact MORE March 2012 - June 2014
Impact Young Adults May 2004 - May 2013
Teletech April 2007 - September 2008
Pfizer January 2006 - February 2007
TeleTech September 2005 - December 2005
National Alliance on Mental Illness January 2005 - May 2005
Skills
Leadership Development, Organizational..., Program Development, Grant Writing, Cross-functional Team..., E-Learning, Non-profits, Workshop Facilitation, Coaching, Instructional Design, Adult Education, Proposal Writing, Community Outreach, Public Speaking, Team Building, Volunteer Management, Mental Health, Mental Health Treatment, Mental Health Recover, Non-profit..., Non-profit Board..., Non-profit Leadership, Non-profits..., Non-profit Boards, Nonprofits, Training, Change Management, Leadership, Fundraising
Education
University of San Diego 2009 — 2012
MA, Nonprofit Leadership and Management
Springfield College 2003 — 2005
BS, Human Services
Academy of Art University 1999 — 1999
Art
Sonoma State University 1996 — 1997
Hutchins School of Liberal Studies
Cesar Mauricio Garcia Patiño Cesar Mauricio Garcia Patiño's TeleTech Experience September 2005 - October 2008
Job Sr. Test engineer
Industry Information Technology and Services
Experience
Hexaware Technologies September 2013 - Present
Tata Consultancy Services April 2013 - September 2013
Softtek July 2012 - March 2013
Softtek November 2010 - July 2012
TeleTech September 2005 - October 2008
Skills
Quality Assurance, Testing, Software Project..., Team Leadership, Integration, HTML, Test Automation, HP QTP, Integración, Pruebas, Automatización de..., Liderazgo de equipos, Pruebas manuales, Casos de prueba, HP Quality Center
Education
Universidad de La Salle Bajío, A.C. 2003 — 2007
Bachelor of Engineering (B.E.), Ingeniería de sistemas
Hexaware Technologies September 2013 - Present
Tata Consultancy Services April 2013 - September 2013
Softtek July 2012 - March 2013
Softtek November 2010 - July 2012
TeleTech September 2005 - October 2008
Skills
Quality Assurance, Testing, Software Project..., Team Leadership, Integration, HTML, Test Automation, HP QTP, Integración, Pruebas, Automatización de..., Liderazgo de equipos, Pruebas manuales, Casos de prueba, HP Quality Center
Education
Universidad de La Salle Bajío, A.C. 2003 — 2007
Bachelor of Engineering (B.E.), Ingeniería de sistemas
Pablo Vivera Pablo Vivera's TeleTech Experience November 2004 - August 2006
Job Software Engineer
Industry Information Technology and Services
Experience
PRSoft, Inc. June 2011 - Present
Intechsol March 2009 - June 2011
Interboro System Corporation January 2007 - March 2009
Teletech November 2004 - August 2006
Jet Consulting 2002 - 2004
Protection Now October 2000 - June 2002
Movicom Bellsouth February 2000 - September 2000
Skills
.NET, MySQL, SQL Server, Java, Ruby, Ruby on Rails, ASP.NET MVC, NUnit, BDD, TDD, C++, Shell Scripting, PostgreSQL, SQLite, WCF, NHibernate, JavaScript, Sinatra, Merb, JSON, RSpec, ActiveRecord, Cucumber, Continuous Integration, Node.js, Microsoft SQL Server, Databases, SQL, Windows, Oracle, Linux, Programming Languages, Mac OS, UML, Agile Methodologies, Operating Systems, Scrum, Software Development, XML, ASP.NET, Web Services, Visual C++, C#, AJAX, CouchDB, MongoDB, Subversion, Architecture, SOAP, Visual Basic
Education
Universidad Abierta Interamericana 2000 — 2004
Bachelor of Science (BS), Information Technology
Colegio Industrial Pio IX 1992 — 1997
Electronic Technician
PRSoft, Inc. June 2011 - Present
Intechsol March 2009 - June 2011
Interboro System Corporation January 2007 - March 2009
Teletech November 2004 - August 2006
Jet Consulting 2002 - 2004
Protection Now October 2000 - June 2002
Movicom Bellsouth February 2000 - September 2000
Skills
.NET, MySQL, SQL Server, Java, Ruby, Ruby on Rails, ASP.NET MVC, NUnit, BDD, TDD, C++, Shell Scripting, PostgreSQL, SQLite, WCF, NHibernate, JavaScript, Sinatra, Merb, JSON, RSpec, ActiveRecord, Cucumber, Continuous Integration, Node.js, Microsoft SQL Server, Databases, SQL, Windows, Oracle, Linux, Programming Languages, Mac OS, UML, Agile Methodologies, Operating Systems, Scrum, Software Development, XML, ASP.NET, Web Services, Visual C++, C#, AJAX, CouchDB, MongoDB, Subversion, Architecture, SOAP, Visual Basic
Education
Universidad Abierta Interamericana 2000 — 2004
Bachelor of Science (BS), Information Technology
Colegio Industrial Pio IX 1992 — 1997
Electronic Technician
Shinji Kawakami's TeleTech Experience August 2010 - December 2010
Job Technical Helpdesk Supervisor at Xerox
Industry Information Technology and Services
Experience
Xerox January 2012 - October 2014
Xerox June 2012 - January 2013
Xerox March 2011 - June 2012
TeleTech August 2010 - December 2010
Verizon November 2008 - August 2010
Oakleigh Capital Limited June 2008 - November 2008
Skills
Microsoft Excel, Management, Leadership, Team Leadership, Vendor Management, Service Delivery..., Data Analysis, Call Centers, Outsourcing, Technical Support, IT Service Management, Help Desk Support, Project Management, Process Improvement, Program Management, Team Management, Incident Management
Education
STI College Global City 2015 — 2018
Bachelor of Science (B.S.), Computer Science
Informatics International College 2014 — 2014
Bachelor of Science (B.S.), Information Technology
Xerox January 2012 - October 2014
Xerox June 2012 - January 2013
Xerox March 2011 - June 2012
TeleTech August 2010 - December 2010
Verizon November 2008 - August 2010
Oakleigh Capital Limited June 2008 - November 2008
Skills
Microsoft Excel, Management, Leadership, Team Leadership, Vendor Management, Service Delivery..., Data Analysis, Call Centers, Outsourcing, Technical Support, IT Service Management, Help Desk Support, Project Management, Process Improvement, Program Management, Team Management, Incident Management
Education
STI College Global City 2015 — 2018
Bachelor of Science (B.S.), Computer Science
Informatics International College 2014 — 2014
Bachelor of Science (B.S.), Information Technology
Jason Bardell Jason Bardell's TeleTech Experience March 2006 - January 2007
Job
Industry Financial Services
Experience
M&M Accounting & Tax Services, Ltd. December 2013 - March 2015
Verizon Wireless June 2013 - December 2014
Casual Male Big and Tall January 2007 - January 2008
Teletech March 2006 - January 2007
Education
Virginia College-Greenville 2010 — 2012
Associate’s Degree, Medical/Clinical Assistant, 4.0
Brooks College 2002 — 2004
Associate’s Degree, Fashion Merchandising/ Advertisment, 3.5
Hillcrest High School 1996 — 2000
High School, General Studies, 3.5
M&M Accounting & Tax Services, Ltd. December 2013 - March 2015
Verizon Wireless June 2013 - December 2014
Casual Male Big and Tall January 2007 - January 2008
Teletech March 2006 - January 2007
Education
Virginia College-Greenville 2010 — 2012
Associate’s Degree, Medical/Clinical Assistant, 4.0
Brooks College 2002 — 2004
Associate’s Degree, Fashion Merchandising/ Advertisment, 3.5
Hillcrest High School 1996 — 2000
High School, General Studies, 3.5
Celia Teran Celia Teran's TeleTech Experience January 2003 - March 2004
Job
Industry Consumer Services
Experience
Employee Benefits Specialist July 2013 - Present
Belcorp May 2008 - November 2012
SPECTERA United Healthcare Dental April 2006 - April 2007
La Pinata Mexican Restaurant November 2005 - April 2006
SFG Bancorp June 2004 - April 2005
TeleTech January 2003 - March 2004
Skills
Customer Service, PowerPoint, Microsoft Office, Microsoft Excel, Microsoft Word, Bilingual-English/Spanis..., By Design Software, Commercial System, 10 Key, Type 45+ wpm, Lotus Notes, Call Centers, Cold Calling, Event Planning, Retail, Employee Benefits, Administrative..., Fax, Customer Support, Receptionist Duties, Customer Satisfaction, Telephone Skills, Outlook, Data Entry, Invoicing, Scheduling, Time Management, Training, Typing, Phone Etiquette, Team Leadership, Teamwork, Leadership, Sales, Customer Experience, Office Administration, English, Social Media, Social Networking, Account Management
Education
Moler Barber College 2015 — 2016
Barbering/Barber
Diablo Valley College 2007 — 2008
General, 3.667 GPA
Tracy High School 1996 — 2000
High School Diploma, General, 3.2 GPA
Employee Benefits Specialist July 2013 - Present
Belcorp May 2008 - November 2012
SPECTERA United Healthcare Dental April 2006 - April 2007
La Pinata Mexican Restaurant November 2005 - April 2006
SFG Bancorp June 2004 - April 2005
TeleTech January 2003 - March 2004
Skills
Customer Service, PowerPoint, Microsoft Office, Microsoft Excel, Microsoft Word, Bilingual-English/Spanis..., By Design Software, Commercial System, 10 Key, Type 45+ wpm, Lotus Notes, Call Centers, Cold Calling, Event Planning, Retail, Employee Benefits, Administrative..., Fax, Customer Support, Receptionist Duties, Customer Satisfaction, Telephone Skills, Outlook, Data Entry, Invoicing, Scheduling, Time Management, Training, Typing, Phone Etiquette, Team Leadership, Teamwork, Leadership, Sales, Customer Experience, Office Administration, English, Social Media, Social Networking, Account Management
Education
Moler Barber College 2015 — 2016
Barbering/Barber
Diablo Valley College 2007 — 2008
General, 3.667 GPA
Tracy High School 1996 — 2000
High School Diploma, General, 3.2 GPA
Nelson Castillo Nelson Castillo's TeleTech Experience October 2009 - May 2010
Job Web Designer at Paul Bunyan Communications
Industry Computer Software
Experience
Paul Bunyan Communications December 2014 - Present
Integrative Health and Wellness January 2013 - Present
Integrative Health and Wellness December 2012 - Present
Paul Bunyan Communications May 2014 - December 2014
Bemidji State University January 2014 - September 2014
Bryan Sauer Construction September 2012 - May 2013
Concordia Language Villages June 2010 - June 2011
Concordia Language Villages June 2010 - February 2011
TeleTech October 2009 - May 2010
Concordia Language Villages February 2007 - December 2008
Skills
PHP, Bootstrap, CSS, Java, jQuery UI, MySQL, jQuery, LESS, JavaScript, Gulp, HTML, Public Relations, SASS, Laravel, Python, Time Management, Staff Development, Teaching, PowerPoint, Customer Service, English, Language Teaching, Microsoft Office, Program Management, Public Speaking, Human Resources, Project Planning, Accounting, Performance Management, Editing, Management, Social Media, Microsoft Excel, Leadership, Microsoft Word, Teamwork, PhpMyAdmin, MVC Architecture, Spanish
Education
Bemidji State University 2013 — 2016
Bachelor’s Degree, Computer Science
Universidad Nacional de Quilmes 2004 — 2010
Diplomado en Ciencias Sociales, Social Sciences
Paul Bunyan Communications December 2014 - Present
Integrative Health and Wellness January 2013 - Present
Integrative Health and Wellness December 2012 - Present
Paul Bunyan Communications May 2014 - December 2014
Bemidji State University January 2014 - September 2014
Bryan Sauer Construction September 2012 - May 2013
Concordia Language Villages June 2010 - June 2011
Concordia Language Villages June 2010 - February 2011
TeleTech October 2009 - May 2010
Concordia Language Villages February 2007 - December 2008
Skills
PHP, Bootstrap, CSS, Java, jQuery UI, MySQL, jQuery, LESS, JavaScript, Gulp, HTML, Public Relations, SASS, Laravel, Python, Time Management, Staff Development, Teaching, PowerPoint, Customer Service, English, Language Teaching, Microsoft Office, Program Management, Public Speaking, Human Resources, Project Planning, Accounting, Performance Management, Editing, Management, Social Media, Microsoft Excel, Leadership, Microsoft Word, Teamwork, PhpMyAdmin, MVC Architecture, Spanish
Education
Bemidji State University 2013 — 2016
Bachelor’s Degree, Computer Science
Universidad Nacional de Quilmes 2004 — 2010
Diplomado en Ciencias Sociales, Social Sciences
Renarda Phelps's TeleTech Experience June 2007 - February 2008
Job Trainer, Home Agent Training Support at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys November 2012 - Present
A Head above the Rest June 2009 - July 2010
Cloud 10 March 2008 - June 2009
Teletech June 2007 - February 2008
Aegis August 2001 - February 2003
Skills
Work At Home, Training, Management, Leadership Development, Virtual Teams, Technical Support, Troubleshooting, Team Building, Cross Functional Team..., Call Centers, Customer Satisfaction, Customer Service, Customer Experience, Vendor Management, Service Delivery, Process Improvement, Agents, Telecommunications..., Challenge Driven, Customer Engagement, Business Process..., Microsoft Excel, PowerPoint, Microsoft Office, SharePoint, Collaborative Problem..., Office Management, BPO, Workforce Management, Sla, Contact Centers, Team Leadership, Networking, Windows, Time Management
Education
Strayer University 2014 — 2016
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General, 4.0
Centura College 2011 — 2013
Bachelor of Science (B.S.), Business Administration and Management, General
Centura College 2004 — 2006
Associate of Science (A.S.), Business Administration and Management, General
Convergys November 2012 - Present
A Head above the Rest June 2009 - July 2010
Cloud 10 March 2008 - June 2009
Teletech June 2007 - February 2008
Aegis August 2001 - February 2003
Skills
Work At Home, Training, Management, Leadership Development, Virtual Teams, Technical Support, Troubleshooting, Team Building, Cross Functional Team..., Call Centers, Customer Satisfaction, Customer Service, Customer Experience, Vendor Management, Service Delivery, Process Improvement, Agents, Telecommunications..., Challenge Driven, Customer Engagement, Business Process..., Microsoft Excel, PowerPoint, Microsoft Office, SharePoint, Collaborative Problem..., Office Management, BPO, Workforce Management, Sla, Contact Centers, Team Leadership, Networking, Windows, Time Management
Education
Strayer University 2014 — 2016
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General, 4.0
Centura College 2011 — 2013
Bachelor of Science (B.S.), Business Administration and Management, General
Centura College 2004 — 2006
Associate of Science (A.S.), Business Administration and Management, General
Sheila Fischer. Sheila Fischer.'s TeleTech Experience February 2009 - September 2010
Job Recruitment Specialist at Amtec Inc.
Industry Staffing and Recruiting
Experience
Amtec Inc. August 2014 - Present
Amtec Inc. February 2013 - Present
Amtec Inc. January 2011 - September 2012
TeleTech February 2009 - September 2010
TELUS International Philippines June 2008 - January 2009
West Corporation August 2006 - April 2008
Alberta AdaptAbilities Association November 2005 - June 2006
We Care Home Health Services 2001 - 2006
Skills
Technical Recruiting, Talent Acquisition, Sourcing, Applicant Tracking..., Recruiting, Screening, Internet Recruiting, Screening Resumes, Human Resources, Contract Recruitment, Employee Relations, Benefits Negotiation, Interviews, Temporary Placement, Cold Calling, Staffing Services, Training
Education
Unciano Paramedical Colleges Inc. - Guadacanal Sta. Mesa Manila 1987 — 1995
Doctor of Dental Medicine, Science and Dentistry
Siena College of Taytay
High School
Amtec Inc. August 2014 - Present
Amtec Inc. February 2013 - Present
Amtec Inc. January 2011 - September 2012
TeleTech February 2009 - September 2010
TELUS International Philippines June 2008 - January 2009
West Corporation August 2006 - April 2008
Alberta AdaptAbilities Association November 2005 - June 2006
We Care Home Health Services 2001 - 2006
Skills
Technical Recruiting, Talent Acquisition, Sourcing, Applicant Tracking..., Recruiting, Screening, Internet Recruiting, Screening Resumes, Human Resources, Contract Recruitment, Employee Relations, Benefits Negotiation, Interviews, Temporary Placement, Cold Calling, Staffing Services, Training
Education
Unciano Paramedical Colleges Inc. - Guadacanal Sta. Mesa Manila 1987 — 1995
Doctor of Dental Medicine, Science and Dentistry
Siena College of Taytay
High School
Andrei Lupan Andrei Lupan's TeleTech Experience September 2014 - February 2015
Job Demand Planning Analyst at TracFone Wireless
Industry Financial Services
Experience
TracFone Wireless August 2015 - Present
TeleTech September 2014 - February 2015
Ministry of Economy of the Republic of Moldova March 2011 - May 2011
Jurnal TV October 2009 - September 2010
Islavcom December 2008 - September 2009
Skills
Research, Microsoft Office, Teamwork, Intercultural, Presentations, Public Speaking, Project Planning, Business Planning, Project Management, Product Management, 3D Modeling, Multi Tasking, Time Management, International Relations, Intercultural..., Multilingual, Photoshop, Automotive, Leadership, Innovation, Negotiation, Analysis, Social Networking, Strategic Planning, 8D Problem Solving, Business Process..., Ideation, Data Analysis, Marketing Strategy, Spanish, English, German, 5 Why, Six Thinking Hats, Screening
Education
Hochschule Ansbach 2013 — 2015
Master's Degree, International Product and Service Management
Universitat Politècnica de València (UPV) 2013 — 2015
Master's Degree, Gestión De Empresas, Productos Y Servicios
Universitatea Liberă Internațională din Moldova 2008 — 2011
Bachelor’s Degree, World Economy and International Economic Relations
TracFone Wireless August 2015 - Present
TeleTech September 2014 - February 2015
Ministry of Economy of the Republic of Moldova March 2011 - May 2011
Jurnal TV October 2009 - September 2010
Islavcom December 2008 - September 2009
Skills
Research, Microsoft Office, Teamwork, Intercultural, Presentations, Public Speaking, Project Planning, Business Planning, Project Management, Product Management, 3D Modeling, Multi Tasking, Time Management, International Relations, Intercultural..., Multilingual, Photoshop, Automotive, Leadership, Innovation, Negotiation, Analysis, Social Networking, Strategic Planning, 8D Problem Solving, Business Process..., Ideation, Data Analysis, Marketing Strategy, Spanish, English, German, 5 Why, Six Thinking Hats, Screening
Education
Hochschule Ansbach 2013 — 2015
Master's Degree, International Product and Service Management
Universitat Politècnica de València (UPV) 2013 — 2015
Master's Degree, Gestión De Empresas, Productos Y Servicios
Universitatea Liberă Internațională din Moldova 2008 — 2011
Bachelor’s Degree, World Economy and International Economic Relations
Jomar Palaypay Jomar Palaypay's TeleTech Experience July 2007 - February 2009
Job Customer Experience Associate Manager at The International Baccalaureate (Americas)
Industry Education Management
Experience
The International Baccalaureate December 2014 - Present
The International Baccalaureate October 2012 - November 2014
SingTel February 2009 - September 2012
TeleTech July 2007 - February 2009
TeleTech February 2005 - July 2007
Skills
Call Center, Customer Experience, Operations Management, Customer Service, Outsourcing, Team Management, Performance Management, Customer Relations, Telecommunications, Coaching, Customer Satisfaction, Avaya, BPO, Billing, People Management, Team Leadership, Employee Relations, Mentoring, COPC, Call Centers, Management, Service Delivery, Contact Centers, CRM, Process Improvement, Workforce Management
Education
Polytechnic University of the Philippines 1998 — 2002
Bachelor of Science in Accountancy, Commerce
Meycauayan College 1994 — 1998
Secondary Education, Secondary Education
The International Baccalaureate December 2014 - Present
The International Baccalaureate October 2012 - November 2014
SingTel February 2009 - September 2012
TeleTech July 2007 - February 2009
TeleTech February 2005 - July 2007
Skills
Call Center, Customer Experience, Operations Management, Customer Service, Outsourcing, Team Management, Performance Management, Customer Relations, Telecommunications, Coaching, Customer Satisfaction, Avaya, BPO, Billing, People Management, Team Leadership, Employee Relations, Mentoring, COPC, Call Centers, Management, Service Delivery, Contact Centers, CRM, Process Improvement, Workforce Management
Education
Polytechnic University of the Philippines 1998 — 2002
Bachelor of Science in Accountancy, Commerce
Meycauayan College 1994 — 1998
Secondary Education, Secondary Education
Aaron Tahir's TeleTech Experience April 2007 - January 2009
Job IT Specialist
Industry Information Technology and Services
Experience
Lexmark International, Inc. January 2009 - July 2012
TeleTech April 2007 - January 2009
Skills
Linux, SQL, IT Operations, Internet Troubleshooting, IT Hardware Support, Active Directory..., Java Programming..., Email Troubleshooting, Printer Troubleshooting..., Technical Support, Active Directory
Education
Universidad de Zamboanga 2000 — 2004
Bachelor of Science (B.S.), Computer Science
AMA Computer Learning Center 1997 — 1999
Associate's degree, Computer Systems Design and Programming
Lexmark International, Inc. January 2009 - July 2012
TeleTech April 2007 - January 2009
Skills
Linux, SQL, IT Operations, Internet Troubleshooting, IT Hardware Support, Active Directory..., Java Programming..., Email Troubleshooting, Printer Troubleshooting..., Technical Support, Active Directory
Education
Universidad de Zamboanga 2000 — 2004
Bachelor of Science (B.S.), Computer Science
AMA Computer Learning Center 1997 — 1999
Associate's degree, Computer Systems Design and Programming
Jackie Letson Jackie Letson's TeleTech Experience September 1999 - April 2008
Job Executive Administrative Assistant
Industry Business Supplies and Equipment
Experience
Action Imaging Group March 2012 - Present
A.B. Dick Products Company of Tucson August 2008 - March 2012
TeleTech September 1999 - April 2008
Skills
Customer Service, Accounts Receivable, Accounts Payable, Secretarial Skills, Dispatching, Call Centers, Data Entry, Administrative..., Office Administration, Telephone Skills, Office Management, Training, Invoicing, Customer Satisfaction, Process Scheduler, Office Equipment, Salesforce.com, Time Management, Account Management, Sales, Management, Leadership, Team Building
Education
Pure Aesthetics 2015 — 2016
600 hour certification, Aesthetician and Skin Care Specialist
Action Imaging Group March 2012 - Present
A.B. Dick Products Company of Tucson August 2008 - March 2012
TeleTech September 1999 - April 2008
Skills
Customer Service, Accounts Receivable, Accounts Payable, Secretarial Skills, Dispatching, Call Centers, Data Entry, Administrative..., Office Administration, Telephone Skills, Office Management, Training, Invoicing, Customer Satisfaction, Process Scheduler, Office Equipment, Salesforce.com, Time Management, Account Management, Sales, Management, Leadership, Team Building
Education
Pure Aesthetics 2015 — 2016
600 hour certification, Aesthetician and Skin Care Specialist
JORGE ANDREI CURIEL SALAZAR JORGE ANDREI CURIEL SALAZAR's TeleTech Experience 2008 - 2011
Job HP Software Recruiter at HP Software, Enterprise Security Products
Industry Computer & Network Security
Experience
HP Enterprise Security Services October 2014 - Present
HP Software, Enterprise Security Products May 2014 - Present
Hewlett-Packard August 2012 - Present
Delta Air Lines May 2012 - August 2012
TeleTech 2008 - 2011
Fundación Médico México-Franco-Brasileña 2006 - 2007
Skills
Talent Acquisition, Recruiting, Sourcing, Employee Relations, Onboarding, Technical Recruiting, Outsourcing, HR Policies, Employee Engagement, Boolean Searching, Boolean Logic, Human Resources, Benefits Administration, Oracle, Talent Management, Performance Management, HR Consulting, Employee Benefits, Terminations, Taleo, Workday, Hiring, Hiring Employees, Hiring Personnel, Virtual Teams, Virtual Assistance, Internet Recruiting, Screening, Employee Services, Interviews, Corporate Recruiting, International..., University Recruitment, College Recruiting, Cold Calling, Job Descriptions
Education
Universidad Guadalajara Lamar 2003 — 2006
Licenciado en Psicología, Psicología Laboral
Universidad de Guadalajara
Licenciado en Estudios Internacionales
HP Enterprise Security Services October 2014 - Present
HP Software, Enterprise Security Products May 2014 - Present
Hewlett-Packard August 2012 - Present
Delta Air Lines May 2012 - August 2012
TeleTech 2008 - 2011
Fundación Médico México-Franco-Brasileña 2006 - 2007
Skills
Talent Acquisition, Recruiting, Sourcing, Employee Relations, Onboarding, Technical Recruiting, Outsourcing, HR Policies, Employee Engagement, Boolean Searching, Boolean Logic, Human Resources, Benefits Administration, Oracle, Talent Management, Performance Management, HR Consulting, Employee Benefits, Terminations, Taleo, Workday, Hiring, Hiring Employees, Hiring Personnel, Virtual Teams, Virtual Assistance, Internet Recruiting, Screening, Employee Services, Interviews, Corporate Recruiting, International..., University Recruitment, College Recruiting, Cold Calling, Job Descriptions
Education
Universidad Guadalajara Lamar 2003 — 2006
Licenciado en Psicología, Psicología Laboral
Universidad de Guadalajara
Licenciado en Estudios Internacionales
Travis Kimmel's TeleTech Experience July 2012 - June 2013
Job Systems Analyst at Uniontown Hospital
Industry Information Technology and Services
Experience
Uniontown Hospital December 2014 - Present
LANtek January 2014 - December 2014
Phoenix Health Systems June 2013 - December 2013
TeleTech July 2012 - June 2013
Best Buy Geek Squad April 2011 - April 2012
Pennsylvania Institute of Health and Technology February 2011 - February 2012
Super Kmart Center October 2009 - March 2011
Masontown Library January 2011 - February 2011
Kmart June 2007 - October 2009
Kingfish WorldWide, Inc June 2008 - June 2009
Skills
Windows 7, Computer Hardware, Windows, HTML, Operating Systems, Software Installation, Web Design, Networking, Adobe Creative Suite, Access, Program Management, InDesign, Illustrator, Distance Learning, Analysis, Microsoft Office, Customer Service, Instructional Design, Security, Programming, Data Entry, Microsoft Word, Microsoft Excel, Windows XP
Education
Walden University 2015 — 2020
Bachelor's Degree, Information Technology
Pennsylvania Institute of Health and Technology 2009 — 2011
Associate, Specialized Business - Information Technology
Fayette County Area Vocational Technical School 2004 — 2008
Completers Certificate, Information Technology
Penn State Fayette, The Eberly Campus 2007 — 2007
Information Systems & Technology
Uniontown Hospital December 2014 - Present
LANtek January 2014 - December 2014
Phoenix Health Systems June 2013 - December 2013
TeleTech July 2012 - June 2013
Best Buy Geek Squad April 2011 - April 2012
Pennsylvania Institute of Health and Technology February 2011 - February 2012
Super Kmart Center October 2009 - March 2011
Masontown Library January 2011 - February 2011
Kmart June 2007 - October 2009
Kingfish WorldWide, Inc June 2008 - June 2009
Skills
Windows 7, Computer Hardware, Windows, HTML, Operating Systems, Software Installation, Web Design, Networking, Adobe Creative Suite, Access, Program Management, InDesign, Illustrator, Distance Learning, Analysis, Microsoft Office, Customer Service, Instructional Design, Security, Programming, Data Entry, Microsoft Word, Microsoft Excel, Windows XP
Education
Walden University 2015 — 2020
Bachelor's Degree, Information Technology
Pennsylvania Institute of Health and Technology 2009 — 2011
Associate, Specialized Business - Information Technology
Fayette County Area Vocational Technical School 2004 — 2008
Completers Certificate, Information Technology
Penn State Fayette, The Eberly Campus 2007 — 2007
Information Systems & Technology
Lashawn Lewis-May's TeleTech Experience October 2014 - January 2015
Job Primary Support at TeleTech
Industry Telecommunications
Experience
TeleTech October 2014 - January 2015
Time Warner Cable March 2012 - June 2014
Insight Communications October 2011 - March 2012
Sykes August 2009 - April 2011
Skills
Call Centers, Customer Satisfaction, Customer Experience, Customer Retention, Troubleshooting, Telecommunications, Technical Support, Customer Service, Telephone Skills, Customer Support, Data Entry, Avaya, Outlook, Workforce Management, Invoicing, Telephony, Software Documentation, VoIP, Team Leadership, Computer Hardware
Education
University of South Alabama Mitchell College of Business 2015 — 2017
Bachelor’s Degree, Business Administration and Management, Human Resource Management, 3.5 GPA
Jefferson Community College 2012 — 2014
Associate’s Degree, Business Administration and Management, General
Murphy High School 2005 — 2009
Diploma, General Studies
TeleTech October 2014 - January 2015
Time Warner Cable March 2012 - June 2014
Insight Communications October 2011 - March 2012
Sykes August 2009 - April 2011
Skills
Call Centers, Customer Satisfaction, Customer Experience, Customer Retention, Troubleshooting, Telecommunications, Technical Support, Customer Service, Telephone Skills, Customer Support, Data Entry, Avaya, Outlook, Workforce Management, Invoicing, Telephony, Software Documentation, VoIP, Team Leadership, Computer Hardware
Education
University of South Alabama Mitchell College of Business 2015 — 2017
Bachelor’s Degree, Business Administration and Management, Human Resource Management, 3.5 GPA
Jefferson Community College 2012 — 2014
Associate’s Degree, Business Administration and Management, General
Murphy High School 2005 — 2009
Diploma, General Studies
Damona Johnson Damona Johnson's TeleTech Experience August 2006 - December 2007
Job self employed
Industry Food & Beverages
Experience
Self-employed December 2011 - Present
Heartland Consulting April 2013 - April 2014
Jet Ultralounge 2012 - 2014
Kiss Nightlounge 2009 - 2010
Convergys Intelligent Contact October 2008 - July 2009
Walmart 2007 - 2008
TeleTech August 2006 - December 2007
McDonald's Corporation 2001 - 2007
Education
Empire Beauty School-Matthews 2009 — 2012
cosmetology, Cosmetology/Cosmetologist, General
Barber Scotia College 2003 — 2004
undecided, undecided
Independence HIgh School 1999 — 2003
Self-employed December 2011 - Present
Heartland Consulting April 2013 - April 2014
Jet Ultralounge 2012 - 2014
Kiss Nightlounge 2009 - 2010
Convergys Intelligent Contact October 2008 - July 2009
Walmart 2007 - 2008
TeleTech August 2006 - December 2007
McDonald's Corporation 2001 - 2007
Education
Empire Beauty School-Matthews 2009 — 2012
cosmetology, Cosmetology/Cosmetologist, General
Barber Scotia College 2003 — 2004
undecided, undecided
Independence HIgh School 1999 — 2003
Paul Grossi's TeleTech Experience 1998 - 2002
Job Partner, Apptico Technology Group
Industry Computer Software
Experience
Contract June 2014 - Present
Apptico Technology Group January 2010 - January 2015
Gruppo DiVerde / DiVerde Builders 2004 - 2010
Gruppo DiVerde / DiVerde Builders 2002 - 2004
TeleTech 1998 - 2002
Skills
Marketing, Business Development, Entrepreneurship, Project Management, Management, Integration, Mobile Devices, Creative Direction, Social Media Marketing, Mobile Applications, Event Management, Social Media, Sales, Point of Sale..., Brand Management, Business Process..., Payment Card Processing, Channel Partner..., Construction Management, Construction Safety, Construction Drawings
Education
Centennial College School of Business 1988 — 1992
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Contract June 2014 - Present
Apptico Technology Group January 2010 - January 2015
Gruppo DiVerde / DiVerde Builders 2004 - 2010
Gruppo DiVerde / DiVerde Builders 2002 - 2004
TeleTech 1998 - 2002
Skills
Marketing, Business Development, Entrepreneurship, Project Management, Management, Integration, Mobile Devices, Creative Direction, Social Media Marketing, Mobile Applications, Event Management, Social Media, Sales, Point of Sale..., Brand Management, Business Process..., Payment Card Processing, Channel Partner..., Construction Management, Construction Safety, Construction Drawings
Education
Centennial College School of Business 1988 — 1992
Bachelor's degree, Business, Management, Marketing, and Related Support Services
manson lee manson lee's TeleTech Experience January 2011 - July 2011
Job Student at Fortis CollegeRavenna
Industry Law Practice
Experience
TeleTech January 2011 - July 2011
Altig International November 2006 - February 2010
City of Snoqualmie 2003 - 2005
Summit at Snoqualmie 2002 - 2005
Skills
Customer Relations, Office Administration, Computer Literate, Customer Service, Sales Effectiveness, Data Entry, Nonprofits, Coaching, Telephone Skills, Sales Management, Microsoft Word, Outlook, Facebook, Microsoft Office, Teamwork, Insurance, Process Scheduler, Team Building, Strategic Planning, Public Relations, Marketing, Training, Access, Social Media, Payroll, Office Management, Fax, Team Leadership, Recruiting, Human Resources, Analysis, Accounts Receivable, Budgets, Supervisory Skills, Leadership, PowerPoint, Critical Thinking, Microsoft Excel, Community Outreach, Social Media Marketing, Healthcare, Management, Social Networking, Research, Time Management, Invoicing, Accounts Payable, Administrative..., Customer Satisfaction, Business Planning
Education
Fortis College-Ravenna 2011 — 2013
TeleTech January 2011 - July 2011
Altig International November 2006 - February 2010
City of Snoqualmie 2003 - 2005
Summit at Snoqualmie 2002 - 2005
Skills
Customer Relations, Office Administration, Computer Literate, Customer Service, Sales Effectiveness, Data Entry, Nonprofits, Coaching, Telephone Skills, Sales Management, Microsoft Word, Outlook, Facebook, Microsoft Office, Teamwork, Insurance, Process Scheduler, Team Building, Strategic Planning, Public Relations, Marketing, Training, Access, Social Media, Payroll, Office Management, Fax, Team Leadership, Recruiting, Human Resources, Analysis, Accounts Receivable, Budgets, Supervisory Skills, Leadership, PowerPoint, Critical Thinking, Microsoft Excel, Community Outreach, Social Media Marketing, Healthcare, Management, Social Networking, Research, Time Management, Invoicing, Accounts Payable, Administrative..., Customer Satisfaction, Business Planning
Education
Fortis College-Ravenna 2011 — 2013
Tierra Middleton Tierra Middleton's TeleTech Experience January 2001 - January 2008
Job Customer focused professional experienced in a variety of industries
Industry Human Resources
Experience
Dollar General March 2013 - June 2014
FedEx Office June 2010 - February 2013
TeleTech January 2001 - January 2008
Skills
Customer Service, Microsoft Office, Recruiting, Employee Relations, Performance Management, Coaching, Human Resources, PowerPoint, Training, Graphic Design, Finacial, Secretarial Skills, Adobe Creative Suite, Data Entry, Payroll, Problem Solving, Collections
Education
Ashford University 2013 — 2016
Bachelor’s Degree, Business Administration and Management, General
Westmoreland County Community College 2009 — 2012
Accounting and Finance
Laurel Business Institute 2008 — 2009
Diploma, Cosmetology/Cosmetologist, General
Dollar General March 2013 - June 2014
FedEx Office June 2010 - February 2013
TeleTech January 2001 - January 2008
Skills
Customer Service, Microsoft Office, Recruiting, Employee Relations, Performance Management, Coaching, Human Resources, PowerPoint, Training, Graphic Design, Finacial, Secretarial Skills, Adobe Creative Suite, Data Entry, Payroll, Problem Solving, Collections
Education
Ashford University 2013 — 2016
Bachelor’s Degree, Business Administration and Management, General
Westmoreland County Community College 2009 — 2012
Accounting and Finance
Laurel Business Institute 2008 — 2009
Diploma, Cosmetology/Cosmetologist, General
Alisha Plas's TeleTech Experience July 2007 - February 2008
Job College Success Student/ Administrative Assistant I at Thomas Nelson Community College
Industry Executive Office
Experience
Thomas Nelson Community College January 2015 - Present
Currently unemployeed seeking a new career October 2012 - Present
Bethel Child Development Ctr August 2011 - October 2012
Walmart June 2008 - February 2009
TeleTech July 2007 - February 2008
Skills
Multiple Phone lines, Microsoft Office, Microsoft Excel, Microsoft Word, Windows 7, Windows Vista, PowerPoint, Customer Service, Fax, QuickBooks, Quality Management, Visual Studio, Team Leadership, Telecommunications, Team Management, Teaching, Administrative..., Bookkeeping, Community Outreach, Microsoft Office 2013..., Windows 8, Social Media, People Soft, Data Entry, Online Data Entry
Education
Thomas Nelson Community College 2013 — 2015
Associate's Degree, Administrative Technology Specialist w/ concentration in Medical Front Office, A
Bethel College 2011 — 2012
Clark County Adult High School 2000 — 2000
Diploma, General Studies
Thomas Nelson Community College January 2015 - Present
Currently unemployeed seeking a new career October 2012 - Present
Bethel Child Development Ctr August 2011 - October 2012
Walmart June 2008 - February 2009
TeleTech July 2007 - February 2008
Skills
Multiple Phone lines, Microsoft Office, Microsoft Excel, Microsoft Word, Windows 7, Windows Vista, PowerPoint, Customer Service, Fax, QuickBooks, Quality Management, Visual Studio, Team Leadership, Telecommunications, Team Management, Teaching, Administrative..., Bookkeeping, Community Outreach, Microsoft Office 2013..., Windows 8, Social Media, People Soft, Data Entry, Online Data Entry
Education
Thomas Nelson Community College 2013 — 2015
Associate's Degree, Administrative Technology Specialist w/ concentration in Medical Front Office, A
Bethel College 2011 — 2012
Clark County Adult High School 2000 — 2000
Diploma, General Studies
Cortnee Ard's TeleTech Experience October 2012 - February 2013
Job Future in Healthcare
Industry Hospital & Health Care
Experience
Applebee's April 2014 - April 2015
Career Technical College September 2013 - December 2013
TeleTech October 2012 - February 2013
Skills
Process Improvement, Customer Service
Education
Colorado Technical University 2015 — 2017
Bachelor of Science (B.S.), Health/Health Care Administration/Management
Career Technical College-Monroe 2012 — 2015
Associate's degree, Radiologic Technology/Science - Radiographer
Applebee's April 2014 - April 2015
Career Technical College September 2013 - December 2013
TeleTech October 2012 - February 2013
Skills
Process Improvement, Customer Service
Education
Colorado Technical University 2015 — 2017
Bachelor of Science (B.S.), Health/Health Care Administration/Management
Career Technical College-Monroe 2012 — 2015
Associate's degree, Radiologic Technology/Science - Radiographer
Esteban A. Zaragoza's TeleTech Experience June 2008 - May 2009
Job Gerente de Recursos Humanos en National Car Rental
Industry Consumer Services
Experience
National Car Rental June 2013 - Present
AXA Seguros México November 2011 - June 2013
AXA Seguros México January 2010 - November 2011
TeleTech June 2008 - May 2009
Borg Warner Automotive February 2006 - May 2008
Skills
Change Management, Negotiation, Organizational..., Coaching, Talent Management, Employee Relations, Labor Relations, Employee Benefits, Talent Acquisition, Human Resources, Recruiting, Team Leadership, Performance Management, Strategic Planning, Business Strategy, Six Sigma, Process Improvement, Recursos humanos, Adquisición de talento, Gestión del talento..., Liderazgo de equipos, Cambio organizacional, Desarrollo..., Mejora de procesos, Planificación..., Relaciones laborales, Selección de personal, Negociación, Estrategia empresarial, Relaciones con los..., Prestaciones laborales, Gestión del rendimiento...
Education
Instituto Tecnológico y de Estudios Superiores de Occidente, A.C. 2015 — 2015
Diplomado Coaching Directivo Empresarial
Instituto Tecnológico y de Estudios Superiores de Occidente, A.C. 2009 — 2013
Maestria, Administración y Negocios
Universidad Pedagógica Nacional 2002 — 2006
Licenciatura en Educación, Gestion Educativa
Instituto Tecnológico y de Estudios Superiores de Occidente, A.C. 2002 — 2005
Licenciatura en Relaciones Industriales, Desarrollo Organizacional
National Car Rental June 2013 - Present
AXA Seguros México November 2011 - June 2013
AXA Seguros México January 2010 - November 2011
TeleTech June 2008 - May 2009
Borg Warner Automotive February 2006 - May 2008
Skills
Change Management, Negotiation, Organizational..., Coaching, Talent Management, Employee Relations, Labor Relations, Employee Benefits, Talent Acquisition, Human Resources, Recruiting, Team Leadership, Performance Management, Strategic Planning, Business Strategy, Six Sigma, Process Improvement, Recursos humanos, Adquisición de talento, Gestión del talento..., Liderazgo de equipos, Cambio organizacional, Desarrollo..., Mejora de procesos, Planificación..., Relaciones laborales, Selección de personal, Negociación, Estrategia empresarial, Relaciones con los..., Prestaciones laborales, Gestión del rendimiento...
Education
Instituto Tecnológico y de Estudios Superiores de Occidente, A.C. 2015 — 2015
Diplomado Coaching Directivo Empresarial
Instituto Tecnológico y de Estudios Superiores de Occidente, A.C. 2009 — 2013
Maestria, Administración y Negocios
Universidad Pedagógica Nacional 2002 — 2006
Licenciatura en Educación, Gestion Educativa
Instituto Tecnológico y de Estudios Superiores de Occidente, A.C. 2002 — 2005
Licenciatura en Relaciones Industriales, Desarrollo Organizacional
Irene Oliva Irene Oliva's TeleTech Experience November 2005 - July 2007
Job
Industry Retail
Experience
Homemaker December 2011 - Present
West asset management June 2010 - December 2011
Walmart July 2008 - June 2010
Teletech November 2005 - July 2007
Skills
Microsoft Office, Microsoft Word, Leadership, Photoshop, Microsoft Excel, Research, Training, English, Windows, HTML, PowerPoint, Interviews
Education
Hollywood Beauty College 2012 — 2013
Licensed Cosmetologist, Cosmetology/Cosmetologist, General
Maric college 2004 — 2005
Certificate, Medical/Clinical Assistant
Homemaker December 2011 - Present
West asset management June 2010 - December 2011
Walmart July 2008 - June 2010
Teletech November 2005 - July 2007
Skills
Microsoft Office, Microsoft Word, Leadership, Photoshop, Microsoft Excel, Research, Training, English, Windows, HTML, PowerPoint, Interviews
Education
Hollywood Beauty College 2012 — 2013
Licensed Cosmetologist, Cosmetology/Cosmetologist, General
Maric college 2004 — 2005
Certificate, Medical/Clinical Assistant
Yvonne G. Renaldo's TeleTech Experience March 2007 - December 2007
Job Career Services Coordinator
Industry Education Management
Experience
InterCoast College June 2015 - Present
Heald College February 2015 - April 2015
Alameda County September 2014 - November 2014
Ashley Furniture Homestores February 2014 - July 2014
CBS Interactive May 2013 - December 2013
99 Cents Only Stores January 2010 - March 2013
Coastal Training Technologies February 2008 - June 2009
TeleTech March 2007 - December 2007
eTelecare Global Solutions January 2006 - October 2006
Skills
Customer Service, CRM, Telemarketing, Call Centers, Sales Management, Data Entry, Cold Calling, Social Media Marketing, Microsoft Office, Microsoft Excel, Microsoft Word, Proofreading, Outlook, Retail, Retail Sales, Recruiting, Training, Sales, Interviews
Education
Tomas Claudio Memorial College 2002 — 2007
Bachelor of Arts (BA), English Language and Literature
Far Eastern University 1999 — 2000
Associate's degree, Psychology
InterCoast College June 2015 - Present
Heald College February 2015 - April 2015
Alameda County September 2014 - November 2014
Ashley Furniture Homestores February 2014 - July 2014
CBS Interactive May 2013 - December 2013
99 Cents Only Stores January 2010 - March 2013
Coastal Training Technologies February 2008 - June 2009
TeleTech March 2007 - December 2007
eTelecare Global Solutions January 2006 - October 2006
Skills
Customer Service, CRM, Telemarketing, Call Centers, Sales Management, Data Entry, Cold Calling, Social Media Marketing, Microsoft Office, Microsoft Excel, Microsoft Word, Proofreading, Outlook, Retail, Retail Sales, Recruiting, Training, Sales, Interviews
Education
Tomas Claudio Memorial College 2002 — 2007
Bachelor of Arts (BA), English Language and Literature
Far Eastern University 1999 — 2000
Associate's degree, Psychology
Kathleen Cowsert Kathleen Cowsert's TeleTech Experience December 2010 - February 2011
Job Independent Consultant at Jamberry
Industry Retail
Experience
Jamberry July 2015 - Present
O'Reilly Auto Parts January 2014 - Present
O'Reilly Auto Parts August 2013 - January 2014
O'Reilly Auto Parts December 2012 - August 2013
O'Reilly Auto Parts February 2011 - December 2012
TeleTech December 2010 - February 2011
Logan-Rogersville School District R VIII August 2010 - December 2010
Premium Retail Services June 2009 - July 2009
Skills
Foreign Languages, Tutoring, Proficient Typing Skills, 10 Key, Bilingual-English/Spanis..., Oracle HR, Lawson HRIS, Lotus Notes, Multifunction Devices, Customer Service, Problem Solving, Unemployment Claims, Bilingual English-French, Language Teaching, Teaching English as a..., Phonetics, Phonology, Morphology, Proofreading, Text Editing, Intercultural..., Team-oriented, AS400 system, Multi-line Phone, EEOC, Interpersonal..., Policy Enforcement, Management Coaching, Symantec Clearwell..., TyMetrix, Title VII, EEOC Agency Charge..., Syntax, Linguistics, Policy, FMLA, Interviews, Data Entry, Teamwork, Employee Training, Time Management, Team Building, Training, Microsoft Office, Recruiting
Education
Universidad Madero 2006 — 2010
Bachelor's Degree (Licenciatura), Foreign Languages, Literatures, and Linguistics, 3.98
Missouri State University 2006 — 2006
N/A, German Language, Hispanic Literature, A
Ozarks Technical Community College 2006 — 2006
N/A, Spanish Language and Literature, A
Jamberry July 2015 - Present
O'Reilly Auto Parts January 2014 - Present
O'Reilly Auto Parts August 2013 - January 2014
O'Reilly Auto Parts December 2012 - August 2013
O'Reilly Auto Parts February 2011 - December 2012
TeleTech December 2010 - February 2011
Logan-Rogersville School District R VIII August 2010 - December 2010
Premium Retail Services June 2009 - July 2009
Skills
Foreign Languages, Tutoring, Proficient Typing Skills, 10 Key, Bilingual-English/Spanis..., Oracle HR, Lawson HRIS, Lotus Notes, Multifunction Devices, Customer Service, Problem Solving, Unemployment Claims, Bilingual English-French, Language Teaching, Teaching English as a..., Phonetics, Phonology, Morphology, Proofreading, Text Editing, Intercultural..., Team-oriented, AS400 system, Multi-line Phone, EEOC, Interpersonal..., Policy Enforcement, Management Coaching, Symantec Clearwell..., TyMetrix, Title VII, EEOC Agency Charge..., Syntax, Linguistics, Policy, FMLA, Interviews, Data Entry, Teamwork, Employee Training, Time Management, Team Building, Training, Microsoft Office, Recruiting
Education
Universidad Madero 2006 — 2010
Bachelor's Degree (Licenciatura), Foreign Languages, Literatures, and Linguistics, 3.98
Missouri State University 2006 — 2006
N/A, German Language, Hispanic Literature, A
Ozarks Technical Community College 2006 — 2006
N/A, Spanish Language and Literature, A
Antonio Cesar Gonzalez Antonio Cesar Gonzalez's TeleTech Experience September 2003 - February 2004
Job Senior Associate at KPMG US
Industry Information Technology and Services
Experience
KPMG US February 2015 - Present
Evergreen Systems June 2012 - January 2015
Aviva Life Insurance Company September 2010 - May 2012
Alliance Technologies February 2008 - August 2010
Banamex April 2006 - February 2008
InfoWare Servicios en Tecnología e Ingeniería de Información S.C. June 2004 - April 2006
TeleTech September 2003 - February 2004
MACROSERVICIOS DE MEXICO May 2003 - July 2003
Skills
Project Management, ITIL, ITIL v3 Foundations..., PMP, Business Process, Business Process..., BMC Remedy, Information Technology, Change Management, Analysis, Team Leadership, Service Delivery, IT Service Management
Education
Universidad de La Salle Bajío, A.C. 2001 — 2003
Master's Degree, Business Administration
Unviersidad Iberoamericana 1997 — 2001
Bachelor's Degree, Informatic Systems and Computation
KPMG US February 2015 - Present
Evergreen Systems June 2012 - January 2015
Aviva Life Insurance Company September 2010 - May 2012
Alliance Technologies February 2008 - August 2010
Banamex April 2006 - February 2008
InfoWare Servicios en Tecnología e Ingeniería de Información S.C. June 2004 - April 2006
TeleTech September 2003 - February 2004
MACROSERVICIOS DE MEXICO May 2003 - July 2003
Skills
Project Management, ITIL, ITIL v3 Foundations..., PMP, Business Process, Business Process..., BMC Remedy, Information Technology, Change Management, Analysis, Team Leadership, Service Delivery, IT Service Management
Education
Universidad de La Salle Bajío, A.C. 2001 — 2003
Master's Degree, Business Administration
Unviersidad Iberoamericana 1997 — 2001
Bachelor's Degree, Informatic Systems and Computation
Paulette Foster Paulette Foster's TeleTech Experience 2012 - 2012
Job Help Desk Analyst at West at Home
Industry Outsourcing/Offshoring
Experience
West at Home October 2012 - Present
TeleTech 2012 - 2012
Intelliteach January 2008 - October 2011
Skills
Windows 7, Active Directory, XP, Help Desk Support, Computer Hardware, Technical Support, Troubleshooting, Windows Server, Citrix, Laptops, Software Installation, Microsoft Exchange, VMware, VPN, Remote Desktop, Servers, Network Administration, Printers, DNS, Windows, Group Policy
Education
Everest Institute-Norcross 2003 — 2004
Associate of Science (A.S.), Network and System Administration/Administrator
West at Home October 2012 - Present
TeleTech 2012 - 2012
Intelliteach January 2008 - October 2011
Skills
Windows 7, Active Directory, XP, Help Desk Support, Computer Hardware, Technical Support, Troubleshooting, Windows Server, Citrix, Laptops, Software Installation, Microsoft Exchange, VMware, VPN, Remote Desktop, Servers, Network Administration, Printers, DNS, Windows, Group Policy
Education
Everest Institute-Norcross 2003 — 2004
Associate of Science (A.S.), Network and System Administration/Administrator
Cathryn Castro Cathryn Castro's TeleTech Experience November 2010 - April 2013
Job Student at American Public University System
Industry Health, Wellness and Fitness
Experience
Rapid Transporters Corp January 2010 - Present
TeleTech November 2010 - April 2013
AT&T October 2007 - January 2008
SunTrust Bank June 2006 - September 2006
Wachovia February 2005 - April 2006
DHL January 2003 - December 2003
Avianca April 2002 - July 2002
Precision Response Corporation June 2000 - July 2001
Skills
Customer Service, Employee Training, Microsoft Office, Microsoft Excel, Microsoft Word, Visual Basic, Photoshop, E-Learning, Health, Office Administration
Education
American Public University System 2012 — 2015
Bachelor of Science (B.S.), Public Health
American Public University System 2012 — 2015
Beauty Schools of America-Miami 2008 — 2009
Certificate, Cosmetology, Barber/Styling, and Nail Instructor
Miami Dade College 1997 — 2009
Associate of Arts (A.A.), Biology, General
American InterContinental University 2004 — 2005
Rapid Transporters Corp January 2010 - Present
TeleTech November 2010 - April 2013
AT&T October 2007 - January 2008
SunTrust Bank June 2006 - September 2006
Wachovia February 2005 - April 2006
DHL January 2003 - December 2003
Avianca April 2002 - July 2002
Precision Response Corporation June 2000 - July 2001
Skills
Customer Service, Employee Training, Microsoft Office, Microsoft Excel, Microsoft Word, Visual Basic, Photoshop, E-Learning, Health, Office Administration
Education
American Public University System 2012 — 2015
Bachelor of Science (B.S.), Public Health
American Public University System 2012 — 2015
Beauty Schools of America-Miami 2008 — 2009
Certificate, Cosmetology, Barber/Styling, and Nail Instructor
Miami Dade College 1997 — 2009
Associate of Arts (A.A.), Biology, General
American InterContinental University 2004 — 2005
William Harrell William Harrell's TeleTech Experience September 2011 - January 2013
Job ECommerce Director at Lindsay Chevrolet
Industry Computer Software
Experience
Lindsay Chevrolet January 2013 - Present
TeleTech September 2011 - January 2013
Skills
Website Development, Web Design, Computer programming, Software Engineering, Managing Database, E-commerce, Troubleshooting, C, HTML, Networking, Java, PHP, MySQL, Computer Hardware
Education
Everest College-Springfield 2009 — 2013
Bachelor of Applied Science (B.A.Sc.), Computer and Information Sciences, General
Lebanon high school
Lindsay Chevrolet January 2013 - Present
TeleTech September 2011 - January 2013
Skills
Website Development, Web Design, Computer programming, Software Engineering, Managing Database, E-commerce, Troubleshooting, C, HTML, Networking, Java, PHP, MySQL, Computer Hardware
Education
Everest College-Springfield 2009 — 2013
Bachelor of Applied Science (B.A.Sc.), Computer and Information Sciences, General
Lebanon high school
Jonathan Feliciano Jonathan Feliciano's TeleTech Experience August 2002 - May 2006
Job Systems and Network Administrator at SOMA TECHNOLOGY INC
Industry Information Technology and Services
Experience
SOMA TECHNOLOGY INC September 2014 - Present
Waste Management August 2011 - September 2014
OAKLEAF Waste Management October 2003 - August 2011
TeleTech August 2002 - May 2006
Skills
Windows Server, Networking, Windows 7, Active Directory, Computer Hardware, Process Improvement, Windows XP, SCCM, Servers, Computer Maintenance, Software Installation, Remote User Support, Troubleshooting, Hardware, Network Administration, Help Desk Support, CMS, Symantec Backup, Cisco VPN, Avaya IP Telephony, Avaya Site..., Virtualization, Budget Forecasts, Strategic Planning
Education
Goodwin College 2001 — 2002
Computer/Information Technology Administration and Management
Fox Institute of Business-West Hartford 2000 — 2001
Computer Technology/Computer Systems Technology
SOMA TECHNOLOGY INC September 2014 - Present
Waste Management August 2011 - September 2014
OAKLEAF Waste Management October 2003 - August 2011
TeleTech August 2002 - May 2006
Skills
Windows Server, Networking, Windows 7, Active Directory, Computer Hardware, Process Improvement, Windows XP, SCCM, Servers, Computer Maintenance, Software Installation, Remote User Support, Troubleshooting, Hardware, Network Administration, Help Desk Support, CMS, Symantec Backup, Cisco VPN, Avaya IP Telephony, Avaya Site..., Virtualization, Budget Forecasts, Strategic Planning
Education
Goodwin College 2001 — 2002
Computer/Information Technology Administration and Management
Fox Institute of Business-West Hartford 2000 — 2001
Computer Technology/Computer Systems Technology
Shelly Nicholson Shelly Nicholson's TeleTech Experience October 2011 - June 2014
Job Transcriptionist/Resume Writer
Industry Writing and Editing
Experience
The Sargents Group November 2014 - Present
Ameriplan 2014 - Present
Pro Resume Service January 2013 - Present
TeleTech October 2011 - June 2014
Hidden Valley Resort November 2009 - April 2012
Skills
Customer Service, Recruiting, Training
Education
Charter Oak State College 2006 — 2008
Certification in Writing
Laurel Business Institute 1993 — 1994
Associate's degree, Legal Administrative Assistant/Secretary
The Sargents Group November 2014 - Present
Ameriplan 2014 - Present
Pro Resume Service January 2013 - Present
TeleTech October 2011 - June 2014
Hidden Valley Resort November 2009 - April 2012
Skills
Customer Service, Recruiting, Training
Education
Charter Oak State College 2006 — 2008
Certification in Writing
Laurel Business Institute 1993 — 1994
Associate's degree, Legal Administrative Assistant/Secretary
carmen valadez carmen valadez's TeleTech Experience June 2007 - April 2009
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Sykes March 2011 - July 2011
CSC October 2009 - March 2011
TeleTech June 2007 - April 2009
Operations Manager November 2005 - June 2007
TeleTech December 2000 - November 2005
Skills
Call Center, Budgets, Management, 360 Feedback, Operations Management, Call Centers, Training, Sales, BPO, Customer Experience, Workforce Management, Program Management, Business Analysis, Team Building, Customer Service
Education
Universidad de La Salle Bajío, A.C. 2007 — 2008
Master of Business Administration (M.B.A.), Business Administration and Management, General
Universidad de La Salle Bajío, A.C. 2002 — 2005
science in comunication, Business/Corporate Communications, Bachelor
Sykes March 2011 - July 2011
CSC October 2009 - March 2011
TeleTech June 2007 - April 2009
Operations Manager November 2005 - June 2007
TeleTech December 2000 - November 2005
Skills
Call Center, Budgets, Management, 360 Feedback, Operations Management, Call Centers, Training, Sales, BPO, Customer Experience, Workforce Management, Program Management, Business Analysis, Team Building, Customer Service
Education
Universidad de La Salle Bajío, A.C. 2007 — 2008
Master of Business Administration (M.B.A.), Business Administration and Management, General
Universidad de La Salle Bajío, A.C. 2002 — 2005
science in comunication, Business/Corporate Communications, Bachelor
Fernanda Torres's TeleTech Experience 2005 - 2006
Job Manager, Workday Practice at PwC Canada
Industry Information Technology and Services
Experience
PwC Canada March 2015 - Present
NorthgateArinso March 2012 - March 2015
HCL AXON August 2011 - March 2012
Northgatearinso November 2008 - August 2011
Northgatearinso May 2007 - October 2008
Northgatearinso March 2007 - May 2007
Northgatearinso August 2006 - March 2007
TeleTech 2005 - 2006
TeleTech 2005 - 2006
Skills
SAP R/3, SAP HR, SAP Configuration, Payroll, Interfaces, Recruiting, SAP Netweaver, SAP ERP, ERP, Requirements Analysis, SAP Implementation, Data Migration, IDOC, Software Documentation, SuccessFactors, Business Process, Master Data, HR Consulting
Education
Universidad del Museo Social Argentino 2004 — 2007
English Translator, English
PwC Canada March 2015 - Present
NorthgateArinso March 2012 - March 2015
HCL AXON August 2011 - March 2012
Northgatearinso November 2008 - August 2011
Northgatearinso May 2007 - October 2008
Northgatearinso March 2007 - May 2007
Northgatearinso August 2006 - March 2007
TeleTech 2005 - 2006
TeleTech 2005 - 2006
Skills
SAP R/3, SAP HR, SAP Configuration, Payroll, Interfaces, Recruiting, SAP Netweaver, SAP ERP, ERP, Requirements Analysis, SAP Implementation, Data Migration, IDOC, Software Documentation, SuccessFactors, Business Process, Master Data, HR Consulting
Education
Universidad del Museo Social Argentino 2004 — 2007
English Translator, English
Alejandro Lopez Corona's TeleTech Experience October 2013 - Present
Job Director of Operations at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech October 2013 - Present
TeleTech October 2011 - October 2013
TeleTech March 2006 - October 2011
Walmart August 2004 - March 2006
TeleTech January 2004 - August 2004
TeleTech February 2002 - December 2003
TeleTech December 2000 - January 2002
Skills
BPO, Call Center, Profit & Loss Management, Business Management, Public Relations, Process Improvement, Six Sigma, ISO standards, Team Management, Call Centers, Customer Experience, Customer Satisfaction
Education
Ascent Leadership Program TeleTech 2010 — 2011
Finance, Human Resources, Operations, IT
Cornell University 2010 — 2011
Leading and Managing Change
Universidad de La Salle Bajío, A.C. 1998 — 2002
Bachelor of Communication and Public Relations, Organizational Communication, General
TeleTech October 2013 - Present
TeleTech October 2011 - October 2013
TeleTech March 2006 - October 2011
Walmart August 2004 - March 2006
TeleTech January 2004 - August 2004
TeleTech February 2002 - December 2003
TeleTech December 2000 - January 2002
Skills
BPO, Call Center, Profit & Loss Management, Business Management, Public Relations, Process Improvement, Six Sigma, ISO standards, Team Management, Call Centers, Customer Experience, Customer Satisfaction
Education
Ascent Leadership Program TeleTech 2010 — 2011
Finance, Human Resources, Operations, IT
Cornell University 2010 — 2011
Leading and Managing Change
Universidad de La Salle Bajío, A.C. 1998 — 2002
Bachelor of Communication and Public Relations, Organizational Communication, General
Santiago Esteva's TeleTech Experience May 2005 - August 2006
Job UI Architecture Manager at Sabre Airline Solutions
Industry Computer Software
Experience
Sabre Airline Solutions July 2015 - Present
Sabre Airline Solutions October 2014 - Present
Travelocity May 2012 - September 2014
Travelocity October 2010 - May 2012
IT Convergence October 2009 - October 2010
IT Convergence September 2006 - October 2009
Teletech May 2005 - August 2006
Entrepreneurship Web Studio October 2003 - February 2005
Skills
Tomcat, Spring, XML, Hibernate, Java, Oracle, Java Enterprise Edition, MySQL, JSP, Struts, Design Patterns, Web Applications, AngularJS, Backbone.js, Grunt, TDD, Continuous Integration, Continuous Delivery, Web Development, JavaScript, Management, Test Driven Development
Education
Universidad Centro de Altos Estudios en Ciencias Exactas 2000 — 2005
Lic, Business Management
CEPEC - La Suisse 1999 — 2001
Hotel Management, Hotel Management
Sabre Airline Solutions July 2015 - Present
Sabre Airline Solutions October 2014 - Present
Travelocity May 2012 - September 2014
Travelocity October 2010 - May 2012
IT Convergence October 2009 - October 2010
IT Convergence September 2006 - October 2009
Teletech May 2005 - August 2006
Entrepreneurship Web Studio October 2003 - February 2005
Skills
Tomcat, Spring, XML, Hibernate, Java, Oracle, Java Enterprise Edition, MySQL, JSP, Struts, Design Patterns, Web Applications, AngularJS, Backbone.js, Grunt, TDD, Continuous Integration, Continuous Delivery, Web Development, JavaScript, Management, Test Driven Development
Education
Universidad Centro de Altos Estudios en Ciencias Exactas 2000 — 2005
Lic, Business Management
CEPEC - La Suisse 1999 — 2001
Hotel Management, Hotel Management
Daniel Pia, CISA, CRISC's TeleTech Experience July 2011 - June 2013
Job Auditor IV at Colorado Department of Transportation
Industry Outsourcing/Offshoring
Experience
Colorado Department of Transportation July 2013 - Present
TeleTech July 2011 - June 2013
City of Aurora March 2007 - July 2011
Deloitte February 2004 - November 2006
PricewaterhouseCoopers May 1996 - May 2000
Skills
Project Management, Sarbanes-Oxley, Internal Controls, Management Consulting, Sarbanes-Oxley Act, Internal Audit, IT Audit, Auditing
Education
Universidad Champagnat 1991 — 1996
Licenciado en sistemas de informacion
Colorado Department of Transportation July 2013 - Present
TeleTech July 2011 - June 2013
City of Aurora March 2007 - July 2011
Deloitte February 2004 - November 2006
PricewaterhouseCoopers May 1996 - May 2000
Skills
Project Management, Sarbanes-Oxley, Internal Controls, Management Consulting, Sarbanes-Oxley Act, Internal Audit, IT Audit, Auditing
Education
Universidad Champagnat 1991 — 1996
Licenciado en sistemas de informacion
Jerico Zimerman's TeleTech Experience October 1998 - May 2002
Job Reporting & Analytics
Industry Financial Services
Experience
Bank of America November 2009 - Present
Countrywide Home Loans June 2002 - October 2009
Teletech October 1998 - May 2002
teletech 1998 - 2002
Skills
Call Center, Analytic Reporting, Management, Leadership, Process Improvement, Workforce Management, Vendor Management, Outsourcing, Operations Management, Customer Satisfaction, Quality Assurance, Business Analysis, Analytics, Banking, Team Building, Risk Management, Business Process..., Customer Experience, Strategy, Financial Services, Analysis, Cross-functional Team..., Relationship Management, Six Sigma, Call Centers, Team Leadership, Credit Cards
Education
Universidad Nuevo Mundo, A.C. 1992 — 1996
Industrial Design
Bank of America November 2009 - Present
Countrywide Home Loans June 2002 - October 2009
Teletech October 1998 - May 2002
teletech 1998 - 2002
Skills
Call Center, Analytic Reporting, Management, Leadership, Process Improvement, Workforce Management, Vendor Management, Outsourcing, Operations Management, Customer Satisfaction, Quality Assurance, Business Analysis, Analytics, Banking, Team Building, Risk Management, Business Process..., Customer Experience, Strategy, Financial Services, Analysis, Cross-functional Team..., Relationship Management, Six Sigma, Call Centers, Team Leadership, Credit Cards
Education
Universidad Nuevo Mundo, A.C. 1992 — 1996
Industrial Design
Paul Natale's TeleTech Experience January 2014 - Present
Job Business Intelligence Manager at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech January 2014 - Present
Sprint Nextel January 2008 - Present
TeleTech February 2002 - December 2007
TeleTech Holdings, Inc. 2002 - 2007
Skills
Outsourcing, Workforce Management, Telecommunications, Call Center, BPO, Vendor Management, Call Centers, Access, Microsoft SQL Server, Process Improvement, Business Intelligence
Education
Abilene Christian University 1994 — 1999
TeleTech January 2014 - Present
Sprint Nextel January 2008 - Present
TeleTech February 2002 - December 2007
TeleTech Holdings, Inc. 2002 - 2007
Skills
Outsourcing, Workforce Management, Telecommunications, Call Center, BPO, Vendor Management, Call Centers, Access, Microsoft SQL Server, Process Improvement, Business Intelligence
Education
Abilene Christian University 1994 — 1999
A.Bilal Aslam's TeleTech Experience 2000 - 2002
Job Assistant Sales Manager at Autoplanet Direct
Industry Automotive
Experience
AutoPlanet Automotive Group Inc. November 2014 - Present
Attrell Toyota April 2011 - November 2014
ECO Community Organization March 2010 - May 2011
Brampton Neighbourhood Resource Centre October 2007 - March 2010
Direct Business Cards March 2006 - July 2007
Courtesy Services for Rogers Cable Services January 2004 - February 2006
Maximus March 2002 - May 2004
TeleTech 2000 - 2002
Radio Pakistan March 1998 - September 1999
Skills
Public Speaking, Multilingual, Automotive, Broadcast, Business Strategy, Business Development, Customer Service, Coordination, Data Analysis, Database Administration, Marketing, Microsoft Office, Result Oriented, Sales, Sales Management, Marketing Research, Cold Calling, Closing Deals, Problem Solving, Prioritize Workload, Client Development, Customer Retention, Computer Proficiency, Door to Door, Employee Training, Marketing Strategy, Delivering Solutions, Radio Broadcasting, Non-profit Volunteer, Urdu, English, Languages, Punjabi, Arabic, Job Search Coach, Employment Consulting, PowerPoint, Teamwork, Team Management, Team Building, Team Leadership, Interpersonal Skill, Deal Closure, Advertising, Budgets, Account Management, Strategy, Sales Process, New Business Development
Education
Hajvery University 1995 — 1999
Bachelor of Business Administration (B.B.A.)
Pakistan Education Center 1980 — 1994
High School
AutoPlanet Automotive Group Inc. November 2014 - Present
Attrell Toyota April 2011 - November 2014
ECO Community Organization March 2010 - May 2011
Brampton Neighbourhood Resource Centre October 2007 - March 2010
Direct Business Cards March 2006 - July 2007
Courtesy Services for Rogers Cable Services January 2004 - February 2006
Maximus March 2002 - May 2004
TeleTech 2000 - 2002
Radio Pakistan March 1998 - September 1999
Skills
Public Speaking, Multilingual, Automotive, Broadcast, Business Strategy, Business Development, Customer Service, Coordination, Data Analysis, Database Administration, Marketing, Microsoft Office, Result Oriented, Sales, Sales Management, Marketing Research, Cold Calling, Closing Deals, Problem Solving, Prioritize Workload, Client Development, Customer Retention, Computer Proficiency, Door to Door, Employee Training, Marketing Strategy, Delivering Solutions, Radio Broadcasting, Non-profit Volunteer, Urdu, English, Languages, Punjabi, Arabic, Job Search Coach, Employment Consulting, PowerPoint, Teamwork, Team Management, Team Building, Team Leadership, Interpersonal Skill, Deal Closure, Advertising, Budgets, Account Management, Strategy, Sales Process, New Business Development
Education
Hajvery University 1995 — 1999
Bachelor of Business Administration (B.B.A.)
Pakistan Education Center 1980 — 1994
High School
Rabi Bello's TeleTech Experience October 1993 - July 2003
Job Sales Supervisor at Public Storage
Industry Consumer Services
Experience
Public Storage Sales SupervisorPublic StorageJuly 2003 - Present
TeleTech October 1993 - July 2003
Education
Ahmadu Bello University 1989 — 1991
BSC, Computer Science
Ahmadu Bello University 1989 — 1991
BSC, Computer Science
Public Storage Sales SupervisorPublic StorageJuly 2003 - Present
TeleTech October 1993 - July 2003
Education
Ahmadu Bello University 1989 — 1991
BSC, Computer Science
Ahmadu Bello University 1989 — 1991
BSC, Computer Science
Burt Adjoodani's TeleTech Experience 2007 - 2010
Job Systems and Network Administrator at Advanced Technology People
Industry Computer Networking
Experience
Advanced Technology People March 2015 - Present
ATT June 2010 - December 2014
A1NP March 2003 - December 2013
TeleTech 2007 - 2010
Skills
Security, Network Administration, Servers, Linux, Hardware, Technical Support, Windows Server, Operating Systems, Troubleshooting, Networking, Active Directory, Disaster Recovery, Firewalls, VPN, Cisco Technologies, Data Center, VoIP, System Administration, Windows 7, Switches, Wireless Networking, Computer Hardware, Telecommunications, Network Security, IT Management, Routers, TCP/IP, Windows XP, Integration, Virtualization, Cloud Computing, DNS, IT Operations, CCNA, Network Engineering, Routing, Storage Area Networks, IT Service Management, Storage, IP, Cisco Routers, Juniper, Linux System..., Unix, Wireless, Management, Customer Retention, Amazon Web Services..., Team Leadership, SQL
Education
WGU Missouri 2015 — 2016
Bachelor of Science (BS), Information Technology
Ozarks Technical Community College 1999 — 2000
Associate's degree, Computer Systems Networking and Telecommunications
Missouri State University
BS Computer Engineering
Severna Park Senior High School
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Advanced Technology People March 2015 - Present
ATT June 2010 - December 2014
A1NP March 2003 - December 2013
TeleTech 2007 - 2010
Skills
Security, Network Administration, Servers, Linux, Hardware, Technical Support, Windows Server, Operating Systems, Troubleshooting, Networking, Active Directory, Disaster Recovery, Firewalls, VPN, Cisco Technologies, Data Center, VoIP, System Administration, Windows 7, Switches, Wireless Networking, Computer Hardware, Telecommunications, Network Security, IT Management, Routers, TCP/IP, Windows XP, Integration, Virtualization, Cloud Computing, DNS, IT Operations, CCNA, Network Engineering, Routing, Storage Area Networks, IT Service Management, Storage, IP, Cisco Routers, Juniper, Linux System..., Unix, Wireless, Management, Customer Retention, Amazon Web Services..., Team Leadership, SQL
Education
WGU Missouri 2015 — 2016
Bachelor of Science (BS), Information Technology
Ozarks Technical Community College 1999 — 2000
Associate's degree, Computer Systems Networking and Telecommunications
Missouri State University
BS Computer Engineering
Severna Park Senior High School
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Erin Kowalski's TeleTech Experience February 2004 - January 2008
Job Sales & Marketing Coordinator SiriusXM Erikson Consumer Division at JAM Industries
Industry Consumer Electronics
Experience
Jam Industries Ltd September 2011 - Present
Jam Industries Ltd September 2010 - September 2011
Lacroix Forest August 2009 - June 2010
Wallbridge Wallbridge February 2008 - August 2009
TeleTech February 2004 - January 2008
TeleTech June 2000 - February 2004
Skills
Product Marketing, Consumer Electronics, Account Management, Customer Service, Microsoft Office, Sales Management, Marketing Strategy, Business Development, Call Centers, Management, Marketing, Product Management, Sales, Team Management, Forecasting, New Business Development, Retail, Sales Operations, Sales Manager, Team Leadership
Education
Carleton University
Mass Communication/Media Studies
Laurentian University - Huntington University
Communication and Media Studies
Jam Industries Ltd September 2011 - Present
Jam Industries Ltd September 2010 - September 2011
Lacroix Forest August 2009 - June 2010
Wallbridge Wallbridge February 2008 - August 2009
TeleTech February 2004 - January 2008
TeleTech June 2000 - February 2004
Skills
Product Marketing, Consumer Electronics, Account Management, Customer Service, Microsoft Office, Sales Management, Marketing Strategy, Business Development, Call Centers, Management, Marketing, Product Management, Sales, Team Management, Forecasting, New Business Development, Retail, Sales Operations, Sales Manager, Team Leadership
Education
Carleton University
Mass Communication/Media Studies
Laurentian University - Huntington University
Communication and Media Studies
Dawn T.'s TeleTech Experience January 2015 - Present
Job at
Industry Telecommunications
Experience
TeleTech January 2015 - Present
TeleTech November 2014 - January 2015
Chestnut Ridge Counseling Services, Inc. May 2014 - November 2014
TeleTech August 2010 - May 2014
TeleTech January 2000 - August 2010
Skills
Call Centers, Corporate Communications, Customer Satisfaction, Customer Experience, Social Media, Customer Service, Business Communications, Newsletters, Employee Engagement, Telecommunications, Training, Microsoft Office, Customer Retention, Team Leadership, Coaching, Web Content, Interviews, Internal Communications, Strategic Communications, Management, Leadership, Employee Relations, Troubleshooting, Team Building, Employee Training, Operations Management, Outsourcing, Process Improvement, Workforce Management
Education
Laurel Business Institute 1998 — 2000
Associate, Medical Secretay/Medical Assistant
Laurel Business Institute 1998 — 2000
Associate's degree, Medical Assistant and Medical Secretary
TeleTech January 2015 - Present
TeleTech November 2014 - January 2015
Chestnut Ridge Counseling Services, Inc. May 2014 - November 2014
TeleTech August 2010 - May 2014
TeleTech January 2000 - August 2010
Skills
Call Centers, Corporate Communications, Customer Satisfaction, Customer Experience, Social Media, Customer Service, Business Communications, Newsletters, Employee Engagement, Telecommunications, Training, Microsoft Office, Customer Retention, Team Leadership, Coaching, Web Content, Interviews, Internal Communications, Strategic Communications, Management, Leadership, Employee Relations, Troubleshooting, Team Building, Employee Training, Operations Management, Outsourcing, Process Improvement, Workforce Management
Education
Laurel Business Institute 1998 — 2000
Associate, Medical Secretay/Medical Assistant
Laurel Business Institute 1998 — 2000
Associate's degree, Medical Assistant and Medical Secretary
Robert G. Schroeder Jr.'s TeleTech Experience February 2014 - July 2014
Job Radio DJ at The Rock Asylum
Industry Broadcast Media
Experience
The Rock Asylum April 2015 - Present
Sitel October 2014 - April 2015
GuthyRenker FD July 2014 - September 2014
TeleTech February 2014 - July 2014
Springfield Victory Mission July 2011 - February 2014
Cook's Kettle Restaurant September 2009 - October 2010
Boscov's Department Store June 2006 - April 2007
ABM Security Services October 2004 - June 2006
Cognisa Security June 2002 - August 2004
Securitas Security Services USA May 1997 - June 2002
Skills
Customer Service, Security, Event Planning, Public Speaking, Public Relations, Case Management, Nonprofits, Strategic Planning, Community Outreach, Leadership Development, Time Management, Marketing Communications, Microsoft Office
Education
Victory Trade School 2009 — 2010
Diploma, Culinary Arts/Hospitality
PTC Career Institute 1993 — 1993
IL 40 Hour Security Officer Training
Huntington High School 1980 — 1984
The Rock Asylum April 2015 - Present
Sitel October 2014 - April 2015
GuthyRenker FD July 2014 - September 2014
TeleTech February 2014 - July 2014
Springfield Victory Mission July 2011 - February 2014
Cook's Kettle Restaurant September 2009 - October 2010
Boscov's Department Store June 2006 - April 2007
ABM Security Services October 2004 - June 2006
Cognisa Security June 2002 - August 2004
Securitas Security Services USA May 1997 - June 2002
Skills
Customer Service, Security, Event Planning, Public Speaking, Public Relations, Case Management, Nonprofits, Strategic Planning, Community Outreach, Leadership Development, Time Management, Marketing Communications, Microsoft Office
Education
Victory Trade School 2009 — 2010
Diploma, Culinary Arts/Hospitality
PTC Career Institute 1993 — 1993
IL 40 Hour Security Officer Training
Huntington High School 1980 — 1984
Tonika Tarrence's TeleTech Experience August 2009 - November 2010
Job Customer Service and Sales Representative
Industry Outsourcing/Offshoring
Experience
Apple May 2014 - Present
ACD Direct Inc November 2010 - Present
Hunter Hollis August 2013 - April 2014
Kelly Services at American Greetings October 2012 - December 2012
Time Warner Cable October 2011 - October 2012
National Enterprise Systems August 2011 - October 2011
Convergys July 2009 - December 2010
TeleTech August 2009 - November 2010
The Revenue Group June 2006 - January 2007
The Home Depot March 2005 - June 2006
Skills
BPO, Call Center, Workforce Management, Outsourcing, Contact Centers, Service Delivery, Customer Satisfaction, Inbound Marketing, Customer Service, Customer Experience, IEX, Performance Management, Avaya, Team Management, Vendor Management, Call Center Development, Process Improvement, COPC, Operations Management, Technical Support, Call Centers
Education
ITT Technical Institute-Warrensville Heights 2009 — 2010
Tuskegee University 1991 — 1992
English Language and Literature, General
Cleveland Heights High School 1987 — 1991
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Apple May 2014 - Present
ACD Direct Inc November 2010 - Present
Hunter Hollis August 2013 - April 2014
Kelly Services at American Greetings October 2012 - December 2012
Time Warner Cable October 2011 - October 2012
National Enterprise Systems August 2011 - October 2011
Convergys July 2009 - December 2010
TeleTech August 2009 - November 2010
The Revenue Group June 2006 - January 2007
The Home Depot March 2005 - June 2006
Skills
BPO, Call Center, Workforce Management, Outsourcing, Contact Centers, Service Delivery, Customer Satisfaction, Inbound Marketing, Customer Service, Customer Experience, IEX, Performance Management, Avaya, Team Management, Vendor Management, Call Center Development, Process Improvement, COPC, Operations Management, Technical Support, Call Centers
Education
ITT Technical Institute-Warrensville Heights 2009 — 2010
Tuskegee University 1991 — 1992
English Language and Literature, General
Cleveland Heights High School 1987 — 1991
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Tracy MacLean's TeleTech Experience July 2002 - September 2006
Job Manager Sales & Customer Experience at WalMart Canada Bank
Industry Consumer Services
Experience
Walmart Canada Bank September 2013 - Present
Mobilicity March 2010 - September 2013
Percepta June 2007 - October 2009
ELCO Insurance Brokers September 2006 - January 2007
TeleTech July 2002 - September 2006
Direct Link Insurance March 2002 - July 2002
Human Resources Development Canada October 2001 - January 2002
Johnson Incorporated November 1998 - May 2001
CAA South Central Ontario August 1995 - November 1998
Skills
Customer Service, Consumer Products, Program Management, Operations Management, Personal Lines Insurance, Contact Centre..., Cisco Switches, Avaya, CRM software, Amdocs, CTI, VoIP, Qfiniti, NICE, Telecommunications, Telephony Systems, DartVu, FEMTOCELL, IVR, CITRIX, Operating Budgets, Customer Retention, Business Strategy, Crisis Management, Business Continuity..., Property & Casualty..., Sales Management, Corporate Sales..., Email Strategy, Web Chat, Online Help, Online Communications, Offshore Management, Offshore Operations, Technical Support, CRM, Customer Satisfaction, Contact Centers, Quality Assurance, Automotive, Fleet Management, fleet oper, Ford, Warranty, Claims Handling, Managerial Finance, Financial Strategy, customer ret, Customer Acquisition, Team Building
Education
Sheridan – Continuing and Professional Studies 2015 — 2017
Digital Marketing, Business Administration, Management and Operations
C.O.P.C. 2009 — 2015
Ongoing course work, Workforce Management
Sir Sanford Fleming College 1990 — 1993
Human Resources Management, Business Administration
Walmart Canada Bank September 2013 - Present
Mobilicity March 2010 - September 2013
Percepta June 2007 - October 2009
ELCO Insurance Brokers September 2006 - January 2007
TeleTech July 2002 - September 2006
Direct Link Insurance March 2002 - July 2002
Human Resources Development Canada October 2001 - January 2002
Johnson Incorporated November 1998 - May 2001
CAA South Central Ontario August 1995 - November 1998
Skills
Customer Service, Consumer Products, Program Management, Operations Management, Personal Lines Insurance, Contact Centre..., Cisco Switches, Avaya, CRM software, Amdocs, CTI, VoIP, Qfiniti, NICE, Telecommunications, Telephony Systems, DartVu, FEMTOCELL, IVR, CITRIX, Operating Budgets, Customer Retention, Business Strategy, Crisis Management, Business Continuity..., Property & Casualty..., Sales Management, Corporate Sales..., Email Strategy, Web Chat, Online Help, Online Communications, Offshore Management, Offshore Operations, Technical Support, CRM, Customer Satisfaction, Contact Centers, Quality Assurance, Automotive, Fleet Management, fleet oper, Ford, Warranty, Claims Handling, Managerial Finance, Financial Strategy, customer ret, Customer Acquisition, Team Building
Education
Sheridan – Continuing and Professional Studies 2015 — 2017
Digital Marketing, Business Administration, Management and Operations
C.O.P.C. 2009 — 2015
Ongoing course work, Workforce Management
Sir Sanford Fleming College 1990 — 1993
Human Resources Management, Business Administration
Charles M Johnson Jr LVN BSHS's TeleTech Experience September 2004 - August 2008
Job San Diego Hospice and the Institute for Palliative Medicine
Industry Hospital & Health Care
Experience
Victoria Post Acute June 2015 - Present
Vibra Hospital March 2013 - Present
Eldorado Care Ctr July 2011 - May 2015
Seasons Hospice & Palliative Care March 2014 - February 2015
San Diego Hospice and The Institute for Palliative Medicine May 2012 - March 2013
Collingwood Manor November 2010 - May 2011
Brompton Heights February 2010 - November 2010
TeleTech September 2004 - August 2008
Skills
Nursing, Medication..., Wound Care, Cpr Certified, Home Care, Healthcare, Social Media, Customer Service, IV, Wellness, Microsoft Office, Troubleshooting, Rehabilitation, Vital Signs, Patient Education, Health Insurance, Healthcare Management, Training, CPR Certified
Education
United States University 2015 — 2016
Master of Business Administration (M.B.A.), General Management/ CPHQ prep
United States University 2012 — 2015
Bachelors of Science in Health Sciences, Public Health Education and Promotion
Erie Community College
Associate of Science (A.S.), General Studies
Erie 1 BOCES 2008 — 2009
License Practical Nursing, Nursing Science
Victoria Post Acute June 2015 - Present
Vibra Hospital March 2013 - Present
Eldorado Care Ctr July 2011 - May 2015
Seasons Hospice & Palliative Care March 2014 - February 2015
San Diego Hospice and The Institute for Palliative Medicine May 2012 - March 2013
Collingwood Manor November 2010 - May 2011
Brompton Heights February 2010 - November 2010
TeleTech September 2004 - August 2008
Skills
Nursing, Medication..., Wound Care, Cpr Certified, Home Care, Healthcare, Social Media, Customer Service, IV, Wellness, Microsoft Office, Troubleshooting, Rehabilitation, Vital Signs, Patient Education, Health Insurance, Healthcare Management, Training, CPR Certified
Education
United States University 2015 — 2016
Master of Business Administration (M.B.A.), General Management/ CPHQ prep
United States University 2012 — 2015
Bachelors of Science in Health Sciences, Public Health Education and Promotion
Erie Community College
Associate of Science (A.S.), General Studies
Erie 1 BOCES 2008 — 2009
License Practical Nursing, Nursing Science
David Gelpin's TeleTech Experience October 2008 - March 2009
Job Client Support Specialist at Credex Systems
Industry Consumer Electronics
Experience
Credex Systems October 2014 - Present
Samsung Electronics July 2013 - November 2014
Regions Financial Corporation November 2010 - September 2012
Sitel June 2009 - August 2010
TeleTech October 2008 - March 2009
SouthernLINC Wireless November 2005 - October 2008
TeleTech August 2004 - November 2005
Skills
Troubleshooting, Management, Telecommunications, Call Centers, Networking, Customer Satisfaction, Customer Service, CRM, Call Center, Windows, Technical Support, Service Delivery, Leadership, Software Documentation, Outlook, Software Installation, Training, Microsoft Office, Vendor Management, Process Improvement, Help Desk Support, Team Leadership, Microsoft Excel
Education
Brown Mackie College-Birmingham 2013 — 2015
Associate’s Degree, Information Technology
Lawson State 2008 — 2008
Computer Science
Credex Systems October 2014 - Present
Samsung Electronics July 2013 - November 2014
Regions Financial Corporation November 2010 - September 2012
Sitel June 2009 - August 2010
TeleTech October 2008 - March 2009
SouthernLINC Wireless November 2005 - October 2008
TeleTech August 2004 - November 2005
Skills
Troubleshooting, Management, Telecommunications, Call Centers, Networking, Customer Satisfaction, Customer Service, CRM, Call Center, Windows, Technical Support, Service Delivery, Leadership, Software Documentation, Outlook, Software Installation, Training, Microsoft Office, Vendor Management, Process Improvement, Help Desk Support, Team Leadership, Microsoft Excel
Education
Brown Mackie College-Birmingham 2013 — 2015
Associate’s Degree, Information Technology
Lawson State 2008 — 2008
Computer Science
Cendy Jenkins's TeleTech Experience September 2014 - March 2015
Job Providing for the needs of others helps make this a better world.
Industry Health, Wellness and Fitness
Experience
TeleTech September 2014 - March 2015
Walmart June 2011 - March 2014
Mcdonalds February 2011 - June 2011
StarTek August 2008 - June 2009
In Home Supportive Svc April 2004 - December 2007
Home Health Aide January 1996 - March 1997
San angelo state school April 1996 - October 1996
Sitel March 1996 - June 1996
Home Health Aide September 1994 - May 1995
Skills
Call Centers, Customer Satisfaction, BPO, Telecommunications
Education
Arkansas State University-Newport 2014 — 2014
Phlebotomy, Phlebotomy Technician/Phlebotomist
san joaquin valley college 1997 — 1998
none, medical assisting
burkburnett high school 1987 — 1991
high school diploma, general ed
TeleTech September 2014 - March 2015
Walmart June 2011 - March 2014
Mcdonalds February 2011 - June 2011
StarTek August 2008 - June 2009
In Home Supportive Svc April 2004 - December 2007
Home Health Aide January 1996 - March 1997
San angelo state school April 1996 - October 1996
Sitel March 1996 - June 1996
Home Health Aide September 1994 - May 1995
Skills
Call Centers, Customer Satisfaction, BPO, Telecommunications
Education
Arkansas State University-Newport 2014 — 2014
Phlebotomy, Phlebotomy Technician/Phlebotomist
san joaquin valley college 1997 — 1998
none, medical assisting
burkburnett high school 1987 — 1991
high school diploma, general ed
Bimal Pandya's TeleTech Experience November 2013 - March 2014
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Teletech November 2013 - March 2014
State of West Virginia February 2012 - August 2012
AT home June 2009 - January 2012
U.S. Department of Housing and Urban Development August 2004 - June 2009
State of Ohio, Department of Public Safety March 2004 - February 2005
First National Bank of Chester County April 2003 - March 2004
Siemens March 2001 - January 2002
Infoactiv November 1999 - February 2001
Enterprise Messaging Services (EMS) October 1997 - October 1999
Skills
Databases, Unix, Oracle, Microsoft SQL Server
Education
K. J. Somaiya Institute Of Engineering and Information Technology 1983 — 1987
Bachelor of Engineering (B.E.), Electronics
Teletech November 2013 - March 2014
State of West Virginia February 2012 - August 2012
AT home June 2009 - January 2012
U.S. Department of Housing and Urban Development August 2004 - June 2009
State of Ohio, Department of Public Safety March 2004 - February 2005
First National Bank of Chester County April 2003 - March 2004
Siemens March 2001 - January 2002
Infoactiv November 1999 - February 2001
Enterprise Messaging Services (EMS) October 1997 - October 1999
Skills
Databases, Unix, Oracle, Microsoft SQL Server
Education
K. J. Somaiya Institute Of Engineering and Information Technology 1983 — 1987
Bachelor of Engineering (B.E.), Electronics
India Fulkerson's TeleTech Experience August 2001 - September 2004
Job Academic Advisor at Greenville Technical College
Industry Higher Education
Experience
Greenville Technical College December 2013 - Present
Greenville Technical College November 2004 - December 2013
TeleTech August 2001 - September 2004
Clemson University November 1999 - July 2000
Duke Energy Corporation February 1997 - November 1998
Clemson University April 1996 - November 1996
Skills
Higher Education, Student Affairs, Teaching, Adult Education, Tutoring, Curriculum Design, Career Counseling, Public Speaking, Educational Technology, Research, Program Development, Community Outreach, Event Planning, Non-profits, Career Development, Editing, Staff Development, Admissions, Nonprofits
Education
Abilene Christian University 2009 — 2013
Master's Degree; B.A, Higher Education/Higher Education Administration
Clemson University 1993 — 1996
Bachelor of Arts (B.A.), History
Greenville Technical College December 2013 - Present
Greenville Technical College November 2004 - December 2013
TeleTech August 2001 - September 2004
Clemson University November 1999 - July 2000
Duke Energy Corporation February 1997 - November 1998
Clemson University April 1996 - November 1996
Skills
Higher Education, Student Affairs, Teaching, Adult Education, Tutoring, Curriculum Design, Career Counseling, Public Speaking, Educational Technology, Research, Program Development, Community Outreach, Event Planning, Non-profits, Career Development, Editing, Staff Development, Admissions, Nonprofits
Education
Abilene Christian University 2009 — 2013
Master's Degree; B.A, Higher Education/Higher Education Administration
Clemson University 1993 — 1996
Bachelor of Arts (B.A.), History
Tabitha Figlar's TeleTech Experience September 2006 - January 2007
Job BHT/Receptionist at United Summit Center
Industry Mental Health Care
Experience
United Summit Center March 2014 - Present
Premier Urgent Care March 2013 - June 2013
Kmart Corporation November 2010 - June 2011
Family Dollar July 2009 - October 2010
Simons M July 2008 - July 2009
Teletech September 2006 - January 2007
Walmart November 2005 - January 2006
Walmart July 2005 - October 2005
Valley Dine November 2001 - May 2002
Sunbridge Health Care August 2001 - October 2001
Skills
Vital Signs, Bladder Scanner, Filing, Printers, Computers, Telecommunications, Telephone Skills, Checking pateints in/out, Patients History
Education
West Virginia Junior College-Bridgeport 2011 — 2013
Associate's degree, Medical/Clinical Assistant
Jefferson High 2008 — 2008
yes, Genaral
United Summit Center March 2014 - Present
Premier Urgent Care March 2013 - June 2013
Kmart Corporation November 2010 - June 2011
Family Dollar July 2009 - October 2010
Simons M July 2008 - July 2009
Teletech September 2006 - January 2007
Walmart November 2005 - January 2006
Walmart July 2005 - October 2005
Valley Dine November 2001 - May 2002
Sunbridge Health Care August 2001 - October 2001
Skills
Vital Signs, Bladder Scanner, Filing, Printers, Computers, Telecommunications, Telephone Skills, Checking pateints in/out, Patients History
Education
West Virginia Junior College-Bridgeport 2011 — 2013
Associate's degree, Medical/Clinical Assistant
Jefferson High 2008 — 2008
yes, Genaral
Tina Kohrman's TeleTech Experience April 2009 - July 2009
Job Customer service representative
Industry Retail
Experience
Teleperformance December 2011 - Present
TeleTech April 2009 - July 2009
Teleperformance April 2008 - June 2008
Hardees June 1998 - January 1999
Skills
Cash Handling, Cashiering, Clerical Duties, Answering Phones, Copying, Document Scanning, Communication Written, Data Entry, General Office Duties, Office Equipment, Keyboarding, Calculator, Customer Service, Typing, Photocopier, Fax, Scanners, Computer Literate, Great People Skills, Well Organised, Organizing, Punctual, Courteous, Observant, Perceptive, People-oriented, Team-oriented, Detail Orientation, Prompt, Microsoft Office 2007, Reliability, Fast Learner, Hard Worker, Able To Work Under..., Imaginative, Office Management, Telephone Skills, Multi-line Phone, Google Analytics, YouTube, Facebook, Phone Etiquette
Education
Laurel Business Institute 1996 — 1997
None, Medical/Secretarial Assistant
Albert Gallatin 1991 — 1995
HS Diploma, Business
Albert Gallatin Senior High School 1991 — 1995
Diploma, English, Accounting, Typing, Algebra
Albert Gallatin Senior high school 1991 — 1995
Diploma, Business
Teleperformance December 2011 - Present
TeleTech April 2009 - July 2009
Teleperformance April 2008 - June 2008
Hardees June 1998 - January 1999
Skills
Cash Handling, Cashiering, Clerical Duties, Answering Phones, Copying, Document Scanning, Communication Written, Data Entry, General Office Duties, Office Equipment, Keyboarding, Calculator, Customer Service, Typing, Photocopier, Fax, Scanners, Computer Literate, Great People Skills, Well Organised, Organizing, Punctual, Courteous, Observant, Perceptive, People-oriented, Team-oriented, Detail Orientation, Prompt, Microsoft Office 2007, Reliability, Fast Learner, Hard Worker, Able To Work Under..., Imaginative, Office Management, Telephone Skills, Multi-line Phone, Google Analytics, YouTube, Facebook, Phone Etiquette
Education
Laurel Business Institute 1996 — 1997
None, Medical/Secretarial Assistant
Albert Gallatin 1991 — 1995
HS Diploma, Business
Albert Gallatin Senior High School 1991 — 1995
Diploma, English, Accounting, Typing, Algebra
Albert Gallatin Senior high school 1991 — 1995
Diploma, Business
Nicholas Erwin's TeleTech Experience November 2008 - Present
Job Tech Support at Teletech
Industry Telecommunications
Experience
Teletech November 2008 - Present
Skills
Computer Repair, Warehousing, Computer Hardware
Education
ITT Technical Institute-Springfield 2011 — 2013
Associates, Drafting and Design
Ozarks Technical Community College 2001 — 2003
DNF, Graphic Design
Republic High School 1991 — 2003
High School Diploma, General
Teletech November 2008 - Present
Skills
Computer Repair, Warehousing, Computer Hardware
Education
ITT Technical Institute-Springfield 2011 — 2013
Associates, Drafting and Design
Ozarks Technical Community College 2001 — 2003
DNF, Graphic Design
Republic High School 1991 — 2003
High School Diploma, General
Terry Asbury, Jr's TeleTech Experience March 2007 - June 2007
Job Hospital & Health Care Professional
Industry Hospital & Health Care
Experience
The Wooten Family May 2008 - December 2010
Lafayette Manor Inc February 2009 - May 2009
Cherrytree Nursing Facility January 2008 - April 2008
TeleTech March 2007 - June 2007
Teleperformance August 2006 - December 2006
Target August 2002 - April 2003
Skills
Home Health Aide, Customer Service, Telephone Skills, Certified Nursing..., Communication, Drivers licsence, Time Management, Training, Invoicing, Medical Terminology, Nursing
Education
Ventura Senior High 2002 — 2003
N/A, College/University Preparatory and Advanced High School/Secondary Diploma Program
Ventura Adult and Continuing Education 2002 — 2002
GED, GED
The Wooten Family May 2008 - December 2010
Lafayette Manor Inc February 2009 - May 2009
Cherrytree Nursing Facility January 2008 - April 2008
TeleTech March 2007 - June 2007
Teleperformance August 2006 - December 2006
Target August 2002 - April 2003
Skills
Home Health Aide, Customer Service, Telephone Skills, Certified Nursing..., Communication, Drivers licsence, Time Management, Training, Invoicing, Medical Terminology, Nursing
Education
Ventura Senior High 2002 — 2003
N/A, College/University Preparatory and Advanced High School/Secondary Diploma Program
Ventura Adult and Continuing Education 2002 — 2002
GED, GED
Amanda Mefford's TeleTech Experience October 2005 - April 2007
Job Home Health Aide at Companion Care Corp.
Industry Hospital & Health Care
Experience
Companion Care Corp. October 2009 - Present
ResCare December 2008 - October 2009
TeleTech October 2005 - April 2007
Skills
Medical Billing and..., Computers, Customer Service
Education
Herzing University-Madison 2011 — 2012
Diploma, Medical Billing and Coding
Monongalia County Technical Education Center 1999 — 2000
Certificate, Information Systems
Companion Care Corp. October 2009 - Present
ResCare December 2008 - October 2009
TeleTech October 2005 - April 2007
Skills
Medical Billing and..., Computers, Customer Service
Education
Herzing University-Madison 2011 — 2012
Diploma, Medical Billing and Coding
Monongalia County Technical Education Center 1999 — 2000
Certificate, Information Systems
Ashley Sellong's TeleTech Experience November 2008 - March 2010
Job Pharmacy technician at smithfield pharmacy
Industry Pharmaceuticals
Experience
smithfield pharmacy May 2012 - Present
Applebee's June 2011 - April 2012
TeleTech November 2008 - March 2010
Education
Laurel Business Institute 2011 — 2012
certificate for pharmacy technician, Pharmacy Technician/Assistant
smithfield pharmacy May 2012 - Present
Applebee's June 2011 - April 2012
TeleTech November 2008 - March 2010
Education
Laurel Business Institute 2011 — 2012
certificate for pharmacy technician, Pharmacy Technician/Assistant
Daphne Lopez's TeleTech Experience July 2012 - Present
Job Member Service Rep at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech July 2012 - Present
Chemdry NZ Ltd September 2009 - September 2011
Education
Eastern Institute of Technology 2003 — 2004
Diploma, Office Administration
Hastings Girls High NZ 1989 — 1991
TeleTech July 2012 - Present
Chemdry NZ Ltd September 2009 - September 2011
Education
Eastern Institute of Technology 2003 — 2004
Diploma, Office Administration
Hastings Girls High NZ 1989 — 1991
Danielle Switzer's TeleTech Experience January 2008 - May 2011
Job CCA at United BioSource Corporation
Industry Pharmaceuticals
Experience
United BioSource Corporation November 2011 - Present
TeleTech January 2008 - May 2011
Education
Preston High 2004 — 2007
Morgantown Beauty College Inc
United BioSource Corporation November 2011 - Present
TeleTech January 2008 - May 2011
Education
Preston High 2004 — 2007
Morgantown Beauty College Inc
chevalier berry's TeleTech Experience 2012 - 2013
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
tele tech holdens 2012 - 2013
teletech 2012 - 2013
Skills
Diagnose and resolve..., Manage end-user..., Strong technical..., Active Directory, Microsoft SQL Server, Troubleshooting, Windows XP, Technical Support, Windows Server, Servers, Windows 7, Computer Hardware, Operating Systems, DNS, DHCP, Help Desk Support, ITIL, Microsoft Exchange, Software Installation, System Administration
Education
Forrest Junior College
Associate's degree, Business Administration with emphasis on micro computer
tele tech holdens 2012 - 2013
teletech 2012 - 2013
Skills
Diagnose and resolve..., Manage end-user..., Strong technical..., Active Directory, Microsoft SQL Server, Troubleshooting, Windows XP, Technical Support, Windows Server, Servers, Windows 7, Computer Hardware, Operating Systems, DNS, DHCP, Help Desk Support, ITIL, Microsoft Exchange, Software Installation, System Administration
Education
Forrest Junior College
Associate's degree, Business Administration with emphasis on micro computer
Andrew Skocik's TeleTech Experience October 2010 - Present
Job Customer Service Representative at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech October 2010 - Present
Teleperformance August 2005 - September 2009
Golden Corral August 2005 - August 2005
Skills
Technical Support, Troubleshooting, Customer Satisfaction, Software Installation, Operating Systems, Customer Service, Call Centers, Storage, Workforce Management, BPO, Customer Experience, Contact Centers, Service Delivery, Mac, Outsourcing
Education
Pennsylvania Institute of Health and Technology 2009 — 2010
Associate's degree, Business Information Technology
California University of Pennsylvania 2003 — 2005
Bachelor of Science (B.S.), Business Administration and Management, General, 3.46 GPA
Penn State University 2000 — 2003
Associate in Arts in Letters, Arts and Sciences
TeleTech October 2010 - Present
Teleperformance August 2005 - September 2009
Golden Corral August 2005 - August 2005
Skills
Technical Support, Troubleshooting, Customer Satisfaction, Software Installation, Operating Systems, Customer Service, Call Centers, Storage, Workforce Management, BPO, Customer Experience, Contact Centers, Service Delivery, Mac, Outsourcing
Education
Pennsylvania Institute of Health and Technology 2009 — 2010
Associate's degree, Business Information Technology
California University of Pennsylvania 2003 — 2005
Bachelor of Science (B.S.), Business Administration and Management, General, 3.46 GPA
Penn State University 2000 — 2003
Associate in Arts in Letters, Arts and Sciences
Sarah Fike's TeleTech Experience May 2005 - February 2009
Job Office Manager at Charity Grimm Krupa
Industry Law Practice
Experience
Charity Grimm Krupa November 2010 - Present
Wohar Chiropractic Health Center March 2004 - August 2011
TeleTech May 2005 - February 2009
Skills
Office Management, Administrative..., Outlook, Microsoft Office, Microsoft Word, Office Administration, Legal Research, Event Planning, Legal Writing, Data Entry, Customer Service, Research, Invoicing, Social Media
Education
Career Training Academy-Monroeville 2000 — 2002
Associate's Degree, Massage Therapy/Therapeutic Massage
Charity Grimm Krupa November 2010 - Present
Wohar Chiropractic Health Center March 2004 - August 2011
TeleTech May 2005 - February 2009
Skills
Office Management, Administrative..., Outlook, Microsoft Office, Microsoft Word, Office Administration, Legal Research, Event Planning, Legal Writing, Data Entry, Customer Service, Research, Invoicing, Social Media
Education
Career Training Academy-Monroeville 2000 — 2002
Associate's Degree, Massage Therapy/Therapeutic Massage
tameka jackson's TeleTech Experience October 2011 - March 2013
Job customer service at Amazon
Industry Internet
Experience
Amazon November 2013 - Present
TeleTech October 2011 - March 2013
Cricket Wireless February 2009 - May 2011
Skills
Customer Service..., Sales Management, Sales Operations, Customer Experience, Customer Support, Inbound Marketing, Store Management, Call Centers
Education
ABC Bartending School 2012 — 2012
license, Bartending/Bartender
senn high school 1996 — 2000
basic studies, basic skills
Amazon November 2013 - Present
TeleTech October 2011 - March 2013
Cricket Wireless February 2009 - May 2011
Skills
Customer Service..., Sales Management, Sales Operations, Customer Experience, Customer Support, Inbound Marketing, Store Management, Call Centers
Education
ABC Bartending School 2012 — 2012
license, Bartending/Bartender
senn high school 1996 — 2000
basic studies, basic skills
Ruth Pike's TeleTech Experience February 2015 - Present
Job Automotive Professional
Industry Automotive
Experience
TeleTech February 2015 - Present
Walbert Trucking 2013 - 2014
Education
Barren County High School 1994 — 1998
Barren County Vocational School
Daymar College-Bowling Green
Associate's degree, Criminal Justice
TeleTech February 2015 - Present
Walbert Trucking 2013 - 2014
Education
Barren County High School 1994 — 1998
Barren County Vocational School
Daymar College-Bowling Green
Associate's degree, Criminal Justice
Kyle Shanks's TeleTech Experience February 2011 - April 2013
Job Government Administration Professional
Industry Government Administration
Experience
MAXIMUS January 2014 - March 2015
TeleTech February 2011 - April 2013
Miami University August 2005 - May 2009
The Beach Waterpark August 2008 - January 2009
Skills
Health Insurance..., Mortgage Banking, Credit Cards, Savings, IRAs, Security, Microsoft Office, Computer Hardware, Computer Software..., Network Design, Website Development, Website Updating, Food Industry, Food Safety, Anti Money Laundering, Money Transfers, Banking, Policy, Customer Service, Databases, Social Media, Management, Team Building, Event Planning, Training, PowerPoint
Education
Miami University-Hamilton 2005 — 2009
Associate's degree, Criminal Justice/Law Enforcement Administration
Miami University-Hamilton 2005 — 2009
Associates Degree Criminal Justice, Criminal Justice/Law Enforcement Administration
MAXIMUS January 2014 - March 2015
TeleTech February 2011 - April 2013
Miami University August 2005 - May 2009
The Beach Waterpark August 2008 - January 2009
Skills
Health Insurance..., Mortgage Banking, Credit Cards, Savings, IRAs, Security, Microsoft Office, Computer Hardware, Computer Software..., Network Design, Website Development, Website Updating, Food Industry, Food Safety, Anti Money Laundering, Money Transfers, Banking, Policy, Customer Service, Databases, Social Media, Management, Team Building, Event Planning, Training, PowerPoint
Education
Miami University-Hamilton 2005 — 2009
Associate's degree, Criminal Justice/Law Enforcement Administration
Miami University-Hamilton 2005 — 2009
Associates Degree Criminal Justice, Criminal Justice/Law Enforcement Administration
Nancy L Waugh's TeleTech Experience November 2007 - July 2010
Job Student at Cuyahoga Community College
Industry Information Technology and Services
Experience
Electronic Merchant Systems March 2013 - October 2013
Sears, Roebuck and Co. November 2011 - April 2013
The Reserves Network January 2011 - August 2011
Volt October 2010 - December 2010
TeleTech November 2007 - July 2010
M A Harrison MFG May 2005 - November 2007
West Side Transport Co. February 2005 - September 2005
Falcon Transport Co. June 2004 - February 2005
Werner Enterprises September 2003 - June 2004
United States Air Force February 1994 - April 1996
Education
Cuyahoga Community College 2015 — 2018
Computer Systems Networking and Telecommunications
Hamrick School 2003 — 2003
Class A CDL, Truck Driving
Electronic Merchant Systems March 2013 - October 2013
Sears, Roebuck and Co. November 2011 - April 2013
The Reserves Network January 2011 - August 2011
Volt October 2010 - December 2010
TeleTech November 2007 - July 2010
M A Harrison MFG May 2005 - November 2007
West Side Transport Co. February 2005 - September 2005
Falcon Transport Co. June 2004 - February 2005
Werner Enterprises September 2003 - June 2004
United States Air Force February 1994 - April 1996
Education
Cuyahoga Community College 2015 — 2018
Computer Systems Networking and Telecommunications
Hamrick School 2003 — 2003
Class A CDL, Truck Driving
Sykes
iQor
cDs Global
eTelecare Global Solutions
Expert Global Solutions
Sykes Enterprises
Atento
Teletech Holdings, Inc