TeleTech Government Solutions
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TeleTech Government Solutions Employees
Employee
Years
Job
Industry
Joni Ammer Joni Ammer's TeleTech Government Solutions Experience March 2008 - September 2010
Job Account Director at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys March 2014 - Present
Stream Global Services November 2012 - Present
Alpine Access September 2010 - June 2012
TeleTech Government Solutions March 2008 - September 2010
TeleTech December 2005 - February 2008
TeleTech August 2004 - November 2005
Hewlett-Packard 1993 - 1995
Hewlett-Packard 1990 - 1993
Hewlett-Packard 1988 - 1990
Skills
BPO, Call Center, Call Centers, Account Management, Sales, Process Improvement, Leadership, Cloud Computing, Customer Satisfaction, Workforce Management, Quality Assurance, Vendor Management, Contact Centers, Avaya, Inbound Marketing, Outsourcing, Management, Call Center Development, ITIL, Business Process..., Business Process..., Customer Experience, Performance Management, CRM, Service Delivery, Employee Engagement, Operations Management, IVR, Professional Services, Customer Service, Telecommunications, Business Development, Customer Retention, Program Management, Telemarketing, Team Management, Offshoring, Sales Operations, Cross-functional Team..., SaaS, Strategy
Education
University of Denver - Daniels College of Business 1998 — 2001
MBA, Finance
University of Illinois at Urbana-Champaign - College of Business 1985 — 1987
BS, Commerce
Convergys March 2014 - Present
Stream Global Services November 2012 - Present
Alpine Access September 2010 - June 2012
TeleTech Government Solutions March 2008 - September 2010
TeleTech December 2005 - February 2008
TeleTech August 2004 - November 2005
Hewlett-Packard 1993 - 1995
Hewlett-Packard 1990 - 1993
Hewlett-Packard 1988 - 1990
Skills
BPO, Call Center, Call Centers, Account Management, Sales, Process Improvement, Leadership, Cloud Computing, Customer Satisfaction, Workforce Management, Quality Assurance, Vendor Management, Contact Centers, Avaya, Inbound Marketing, Outsourcing, Management, Call Center Development, ITIL, Business Process..., Business Process..., Customer Experience, Performance Management, CRM, Service Delivery, Employee Engagement, Operations Management, IVR, Professional Services, Customer Service, Telecommunications, Business Development, Customer Retention, Program Management, Telemarketing, Team Management, Offshoring, Sales Operations, Cross-functional Team..., SaaS, Strategy
Education
University of Denver - Daniels College of Business 1998 — 2001
MBA, Finance
University of Illinois at Urbana-Champaign - College of Business 1985 — 1987
BS, Commerce
Bishayla Bradley Bishayla Bradley's TeleTech Government Solutions Experience February 2009 - January 2010
Job Nursing Assistant at Northgate Healthcare
Industry Hospital & Health Care
Experience
Northgate Healthcare January 2013 - Present
OIur Lady of Peace January 2010 - December 2011
Teletech Government Solutions February 2009 - January 2010
G.C. Services, Inc January 2007 - July 2007
Skills
Highly detail oriented, Complaint Management, Customer Service, Long term personal care, Medical terminolgy
Education
Niagara County Community College 2012 — 2013
Currently Enrolled, Liberal Arts and Sciences/Liberal Studies
Niagara Falls High School 1994 — 1998
High School Diploma, Health Occupations
Northgate Healthcare January 2013 - Present
OIur Lady of Peace January 2010 - December 2011
Teletech Government Solutions February 2009 - January 2010
G.C. Services, Inc January 2007 - July 2007
Skills
Highly detail oriented, Complaint Management, Customer Service, Long term personal care, Medical terminolgy
Education
Niagara County Community College 2012 — 2013
Currently Enrolled, Liberal Arts and Sciences/Liberal Studies
Niagara Falls High School 1994 — 1998
High School Diploma, Health Occupations
Kenneth Till Kenneth Till's TeleTech Government Solutions Experience May 2008 - July 2008
Job Student at ITT Technical Institute Getzville
Industry Computer Software
Experience
TeleTech Government Solutions May 2008 - July 2008
Ponderosa Steakhouse February 2008 - May 2008
Skills
Java, C++, Visual Basic, Visual Studio, Python, MySQL, SQL, Eclipse, NetBeans, Xcode, Dev C++, Mac OS X, Linux, Red Hat Linux, Ubuntu, Debian, CentOS, Android, Windows, Windows 7, Windows Mobile, Windows Server 2003, Microsoft Office, iWork, HTML + CSS, Firefox, Firewalls, Routers
Education
ITT Technical Institute-Getzville 2012 — 2013
Associate's Degree, Information Technology, 4.0
ITT Technical Institute - Getzville 2010 — 2012
Associate's Degree of Occupational Studies in Software Applications and Programming, Information Technology, 3.9
TeleTech Government Solutions May 2008 - July 2008
Ponderosa Steakhouse February 2008 - May 2008
Skills
Java, C++, Visual Basic, Visual Studio, Python, MySQL, SQL, Eclipse, NetBeans, Xcode, Dev C++, Mac OS X, Linux, Red Hat Linux, Ubuntu, Debian, CentOS, Android, Windows, Windows 7, Windows Mobile, Windows Server 2003, Microsoft Office, iWork, HTML + CSS, Firefox, Firewalls, Routers
Education
ITT Technical Institute-Getzville 2012 — 2013
Associate's Degree, Information Technology, 4.0
ITT Technical Institute - Getzville 2010 — 2012
Associate's Degree of Occupational Studies in Software Applications and Programming, Information Technology, 3.9
Lance Moore Lance Moore's TeleTech Government Solutions Experience October 2009 - August 2010
Job System Analyst at Ticketmaster
Industry Information Services
Experience
Ticketmaster September 2015 - Present
CenturyLink August 2011 - September 2015
Teletech Government Solutions October 2009 - August 2010
Lockheed Martin September 2008 - May 2009
Midlands Choice 2003 - 2006
Skills
VPN, Software Documentation, SharePoint, Computer Hardware, Troubleshooting, XP, Access, Security, Networking, Leadership, Help Desk Support, Team Leadership, Software Installation, Hardware, Call Centers, System Administration
Education
Grace University 1998 — 2001
Pastoral Ministries and Intercultural Missions
Ticketmaster September 2015 - Present
CenturyLink August 2011 - September 2015
Teletech Government Solutions October 2009 - August 2010
Lockheed Martin September 2008 - May 2009
Midlands Choice 2003 - 2006
Skills
VPN, Software Documentation, SharePoint, Computer Hardware, Troubleshooting, XP, Access, Security, Networking, Leadership, Help Desk Support, Team Leadership, Software Installation, Hardware, Call Centers, System Administration
Education
Grace University 1998 — 2001
Pastoral Ministries and Intercultural Missions
Joe Mastrogiorgio Joe Mastrogiorgio's TeleTech Government Solutions Experience January 2005 - June 2007
Job Regional Sales Leader at Avaya
Industry Telecommunications
Experience
Avaya November 2014 - Present
Terremark, A Verizon Company October 2012 - October 2014
Client Partner Associates, LLC January 2011 - November 2012
Ericsson June 2007 - January 2011
TeleTech Government Solutions January 2005 - June 2007
XO Communications September 2001 - December 2004
Pathnet Inc May 1998 - September 2001
MCI Communications February 1989 - May 1998
ROLM February 1986 - February 1989
Skills
Outsourcing, Strategic Planning, Business Development, CRM, Program Management, Key Account Management, Sales Management, Leadership, High Value Solution..., Federal Government Sales, Start-ups, Consultative Sales..., Managing Complex Sales, C-Level Relationships, Telecommunications, Mobile Technology, Marketing Strategy, Sales Operations, Staff Development, Solution Selling, IT Services, Cloud Services, Security Consulting and..., Cross-functional Team..., Cloud Computing, Professional Services, SaaS, Managed Services, Direct Sales, Management, Wireless, Sales, Enterprise Software, Product Management, Marketing, Integration, Account Management, Business Intelligence
Education
Fordham University - Graduate School of Business Administration 1992 — 1994
MBA, Information and Communication Systems
Stonehill College
B.A., Political Science
Avaya November 2014 - Present
Terremark, A Verizon Company October 2012 - October 2014
Client Partner Associates, LLC January 2011 - November 2012
Ericsson June 2007 - January 2011
TeleTech Government Solutions January 2005 - June 2007
XO Communications September 2001 - December 2004
Pathnet Inc May 1998 - September 2001
MCI Communications February 1989 - May 1998
ROLM February 1986 - February 1989
Skills
Outsourcing, Strategic Planning, Business Development, CRM, Program Management, Key Account Management, Sales Management, Leadership, High Value Solution..., Federal Government Sales, Start-ups, Consultative Sales..., Managing Complex Sales, C-Level Relationships, Telecommunications, Mobile Technology, Marketing Strategy, Sales Operations, Staff Development, Solution Selling, IT Services, Cloud Services, Security Consulting and..., Cross-functional Team..., Cloud Computing, Professional Services, SaaS, Managed Services, Direct Sales, Management, Wireless, Sales, Enterprise Software, Product Management, Marketing, Integration, Account Management, Business Intelligence
Education
Fordham University - Graduate School of Business Administration 1992 — 1994
MBA, Information and Communication Systems
Stonehill College
B.A., Political Science
Daniel Palacio Daniel Palacio's TeleTech Government Solutions Experience September 2005 - November 2005
Job Assistant Child Support Officer at County of San Diego
Industry Public Safety
Experience
County of San Diego June 2012 - Present
Destroythecyb.org November 2008 - Present
SDCERA April 2011 - June 2012
EMD Chemicals (Merck KGaA) May 2006 - December 2007
Teletech November 2005 - May 2006
TeleTech Government Solutions September 2005 - November 2005
emusic.com August 2004 - March 2005
Cox Communications 1999 - 2004
Skills
Microsoft Office, Event Planning, Customer Service, PowerPoint, Editing
Education
University of California, Santa Cruz 1997 — 1998
BA, History
County of San Diego June 2012 - Present
Destroythecyb.org November 2008 - Present
SDCERA April 2011 - June 2012
EMD Chemicals (Merck KGaA) May 2006 - December 2007
Teletech November 2005 - May 2006
TeleTech Government Solutions September 2005 - November 2005
emusic.com August 2004 - March 2005
Cox Communications 1999 - 2004
Skills
Microsoft Office, Event Planning, Customer Service, PowerPoint, Editing
Education
University of California, Santa Cruz 1997 — 1998
BA, History
Howard DeWitt's TeleTech Government Solutions Experience January 2005 - April 2006
Job Field Resource Engineer II at Konica Minolta Business Solutions U.S.A., Inc.
Industry Information Technology and Services
Experience
Konica Minolta Business Solutions U.S.A., Inc. January 2013 - Present
Comcast 2006 - 2010
TeleTech Government Solutions January 2005 - April 2006
Skills
Telecommunications, Broadband, Telephony, Call Center, Avaya, Call Centers, VoIP, Technical Support, Customer Retention, Networking, Troubleshooting, Customer Experience, Vendor Management, Wireless, Process Improvement, Integration, Avaya Technologies
Education
New Horizons 2011 — 2012
compTIA A+, compTIA Network+, Microsoft MCTS (Windows 7 Desktop)
Asnuntuck Community College 1998 — 2000
CIS - Computer and Information Systems
Konica Minolta Business Solutions U.S.A., Inc. January 2013 - Present
Comcast 2006 - 2010
TeleTech Government Solutions January 2005 - April 2006
Skills
Telecommunications, Broadband, Telephony, Call Center, Avaya, Call Centers, VoIP, Technical Support, Customer Retention, Networking, Troubleshooting, Customer Experience, Vendor Management, Wireless, Process Improvement, Integration, Avaya Technologies
Education
New Horizons 2011 — 2012
compTIA A+, compTIA Network+, Microsoft MCTS (Windows 7 Desktop)
Asnuntuck Community College 1998 — 2000
CIS - Computer and Information Systems
Craig Chrissinger's TeleTech Government Solutions Experience April 2009 - July 2009
Job Security Administrator / ManagementTraining
Industry Information Technology and Services
Experience
OppenheimerFunds April 2013 - Present
Pacific Dental Services June 2011 - February 2013
Sports Authority January 2010 - June 2011
TeleTech Government Solutions April 2009 - July 2009
DyCorp International August 2007 - October 2008
Lone Tree Police November 2004 - February 2007
Douglas County Sheriff's Office February 1999 - October 2004
Qwest Communications 1987 - 1999
Skills
Security, Firearms, Law Enforcement, Leadership, Physical Security, Personal Security, Surveillance, Enforcement, Military, Criminal Investigations, EMT, Interrogation, Firefighting, Tactical Planning, Process Improvement, Management, Police, Disaster Recovery, Training, Criminal Justice, Public Safety, Homeland Security, Security Operations, Counterterrorism, Patrol, Government, Investigation, Customer Service, Command, Executive Protection, Team Building, Tactics
Education
Arapahoe Community College
Criminal Justice and Corrections
OppenheimerFunds April 2013 - Present
Pacific Dental Services June 2011 - February 2013
Sports Authority January 2010 - June 2011
TeleTech Government Solutions April 2009 - July 2009
DyCorp International August 2007 - October 2008
Lone Tree Police November 2004 - February 2007
Douglas County Sheriff's Office February 1999 - October 2004
Qwest Communications 1987 - 1999
Skills
Security, Firearms, Law Enforcement, Leadership, Physical Security, Personal Security, Surveillance, Enforcement, Military, Criminal Investigations, EMT, Interrogation, Firefighting, Tactical Planning, Process Improvement, Management, Police, Disaster Recovery, Training, Criminal Justice, Public Safety, Homeland Security, Security Operations, Counterterrorism, Patrol, Government, Investigation, Customer Service, Command, Executive Protection, Team Building, Tactics
Education
Arapahoe Community College
Criminal Justice and Corrections
Nora Lim's TeleTech Government Solutions Experience 2005 - 2005
Job Production Assistant, Interior Designer, Landscape Designer, Administrative
Industry Entertainment
Experience
Nestle USA November 2006 - July 2008
Legacy Entertainment 2007 - 2007
Teletech Government Solutions 2005 - 2005
NBC Universal September 1999 - June 2004
Education
San Marino Adult School 2004 — 2004
Cerificate, Event Planning and Entertaining
California State Polytechnic University-Pomona 1996 — 1999
Bachelor of Science, Landscape Architecture
Fashion Institute of Design & Merchandising 1988 — 1990
Associate of Arts, Interior Design
Alhambra Adult School
Cerificate, Computer Aided Drafting
Nestle USA November 2006 - July 2008
Legacy Entertainment 2007 - 2007
Teletech Government Solutions 2005 - 2005
NBC Universal September 1999 - June 2004
Education
San Marino Adult School 2004 — 2004
Cerificate, Event Planning and Entertaining
California State Polytechnic University-Pomona 1996 — 1999
Bachelor of Science, Landscape Architecture
Fashion Institute of Design & Merchandising 1988 — 1990
Associate of Arts, Interior Design
Alhambra Adult School
Cerificate, Computer Aided Drafting
William Law's TeleTech Government Solutions Experience October 2009 - February 2010
Job Technician 3, IT Support at Comcast Cable
Industry Information Technology and Services
Experience
Comcast Cable July 2011 - Present
Comcast Cable October 2010 - July 2011
Aurora Bank FSB June 2010 - October 2010
Catholic Health Initiatives April 2010 - June 2010
Teletech Government Solutions October 2009 - February 2010
Hewlett-Packard June 2009 - October 2009
Hewlett-Packard January 2008 - February 2009
Convergys Corporation May 2005 - April 2007
Skills
Troubleshooting, Hardware, Software Installation, Active Directory, Printers, Blackberry, Microsoft Exchange, Process Management, Incident Management, BMC Remedy, Help Desk Support, Computer Hardware, Technical Support, System Administration, Servers, IT Operations, VPN, VoIP, Process Improvement, Customer Satisfaction, Vendor Management, Telephony, Call Centers, Broadband, Wireless, Team Leadership, Customer Experience
Education
Idaho State University 2004 — 2005
Burley High School 2001 — 2004
Comcast Cable July 2011 - Present
Comcast Cable October 2010 - July 2011
Aurora Bank FSB June 2010 - October 2010
Catholic Health Initiatives April 2010 - June 2010
Teletech Government Solutions October 2009 - February 2010
Hewlett-Packard June 2009 - October 2009
Hewlett-Packard January 2008 - February 2009
Convergys Corporation May 2005 - April 2007
Skills
Troubleshooting, Hardware, Software Installation, Active Directory, Printers, Blackberry, Microsoft Exchange, Process Management, Incident Management, BMC Remedy, Help Desk Support, Computer Hardware, Technical Support, System Administration, Servers, IT Operations, VPN, VoIP, Process Improvement, Customer Satisfaction, Vendor Management, Telephony, Call Centers, Broadband, Wireless, Team Leadership, Customer Experience
Education
Idaho State University 2004 — 2005
Burley High School 2001 — 2004
Diane Weston's TeleTech Government Solutions Experience February 2009 - August 2009
Job Mediator/Paralegal/Crisis Manager/PR Manager/Writer
Industry Retail
Experience
Barnes & Noble September 1992 - February 2013
Paralegal Services of Buffalo, Inc. July 2010 - August 2010
Teletech Government Solutions February 2009 - August 2009
S.C.A., Inc. June 1995 - June 2007
H&R Block January 1990 - May 1997
Various Schools January 1984 - August 1992
Skills
2013- Writing..., Training, Editing, Public Relations, Nonprofits, Proofreading, Management, Marketing, Research, Program Management, Teaching, Retail, Books, Courts, Mediation, English, Social Media
Education
ABA Spring Dispute Resolution Section Conference 2013 — 2013
Certificate, Dispute Resolution
ABA Tenth Annual Advanced Mediation and Advocacy Skills Institute 2012 — 2012
Certificate, Mediation
Annual ABA Conference 2011 — 2011
Certificate for CLE credit, Mediation and Dispute Resolution
Child and Family Services: Center for Resolution and Justice 2011 — 2011
Certificate, Mediation Training
Mediation Works Inc. 2011 — 2011
Certificate, Advanced Divorce Mediation Training
Canisius College 2010 — 2010
Certificate, Paralegal Studies
State University of New York College at Buffalo 2000 — 2003
M.A., Public Relations Management
West Virginia University 1984 — 1987
M.A., T.E.S.L.*
State University of New York College at Buffalo 1979 — 1983
B.S., Secondary English Education
Barnes & Noble September 1992 - February 2013
Paralegal Services of Buffalo, Inc. July 2010 - August 2010
Teletech Government Solutions February 2009 - August 2009
S.C.A., Inc. June 1995 - June 2007
H&R Block January 1990 - May 1997
Various Schools January 1984 - August 1992
Skills
2013- Writing..., Training, Editing, Public Relations, Nonprofits, Proofreading, Management, Marketing, Research, Program Management, Teaching, Retail, Books, Courts, Mediation, English, Social Media
Education
ABA Spring Dispute Resolution Section Conference 2013 — 2013
Certificate, Dispute Resolution
ABA Tenth Annual Advanced Mediation and Advocacy Skills Institute 2012 — 2012
Certificate, Mediation
Annual ABA Conference 2011 — 2011
Certificate for CLE credit, Mediation and Dispute Resolution
Child and Family Services: Center for Resolution and Justice 2011 — 2011
Certificate, Mediation Training
Mediation Works Inc. 2011 — 2011
Certificate, Advanced Divorce Mediation Training
Canisius College 2010 — 2010
Certificate, Paralegal Studies
State University of New York College at Buffalo 2000 — 2003
M.A., Public Relations Management
West Virginia University 1984 — 1987
M.A., T.E.S.L.*
State University of New York College at Buffalo 1979 — 1983
B.S., Secondary English Education