TeleTech Holdings
Industry: Business process outsourcing company
DescriptionTTEC is a business process outsourcing company headquartered in Englewood, Colorado, United States which was founded by Kenneth D. Tuchman in 1982. As of late 2018, TTEC has nearly 50,000 employees, operating in 24 countries. Headquarters: Englewood, CO CEO: Kenneth D. Tuchman Revenue: 1.477 billion USD (2017) Subsidiaries: Percepta LLC, TeleTech Canada Inc, Revana Inc.,
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TeleTech Holdings Employees
Employee
Years
Job
Industry
Daniel Bull Daniel Bull's TeleTech Holdings Experience October 2002 - March 2003
Job Currently seeking a Sr. Level Quality Assurance opportunity.
Industry Information Technology and Services
Experience
Brooks Brothers June 2013 - October 2014
Travelers June 2007 - June 2013
Travelers March 2005 - June 2007
Business Risk Partners June 2004 - September 2004
The Hartford Ins March 2003 - June 2004
Teletech Holdings October 2002 - March 2003
Planet of Sound March 1999 - July 2002
Skills
Insurance, Analysis, Software Documentation, Property & Casualty..., Call Centers, Customer Service, Testing, Underwriting, Quality Assurance, SDLC, New Business Development, Visio, Business Analysis, Process Improvement, Access, Vendor Management, Requirements Analysis, Leadership, SharePoint, SQL, Change Management, Requirements Gathering
Education
Asnuntuck Community College 1997 — 2012
Working on Associates Degree, Business Administration, Management and Operations
Five Towns College
Associates Degree, Audio Engineering; Business Administration; Business Administration
University of Massachusetts
Liberal Arts
Brooks Brothers June 2013 - October 2014
Travelers June 2007 - June 2013
Travelers March 2005 - June 2007
Business Risk Partners June 2004 - September 2004
The Hartford Ins March 2003 - June 2004
Teletech Holdings October 2002 - March 2003
Planet of Sound March 1999 - July 2002
Skills
Insurance, Analysis, Software Documentation, Property & Casualty..., Call Centers, Customer Service, Testing, Underwriting, Quality Assurance, SDLC, New Business Development, Visio, Business Analysis, Process Improvement, Access, Vendor Management, Requirements Analysis, Leadership, SharePoint, SQL, Change Management, Requirements Gathering
Education
Asnuntuck Community College 1997 — 2012
Working on Associates Degree, Business Administration, Management and Operations
Five Towns College
Associates Degree, Audio Engineering; Business Administration; Business Administration
University of Massachusetts
Liberal Arts
Randy Duran Randy Duran's TeleTech Holdings Experience March 1998 - August 2001
Job Customer Care, Customer Support, Help Desk
Industry Computer Networking
Experience
Mad Dogg Productions May 2000 - Present
Alliance Data 2012 - 2013
T-Mobile December 2001 - January 2003
Teletech Holdings March 1998 - August 2001
Skills
Technical Support, Call Centers, Help Desk Support, Windows XP, Customer Service, Customer Support, Troubleshooting, Computer Hardware, Windows 7, Customer Satisfaction
Education
Front Range Community College 2014 — 2016
Associate of Science Degree, Microsoft Network Administration, B
Community College of Denver 1996 — 1997
Certificate, PC Support Specialist, 3.6
Mad Dogg Productions May 2000 - Present
Alliance Data 2012 - 2013
T-Mobile December 2001 - January 2003
Teletech Holdings March 1998 - August 2001
Skills
Technical Support, Call Centers, Help Desk Support, Windows XP, Customer Service, Customer Support, Troubleshooting, Computer Hardware, Windows 7, Customer Satisfaction
Education
Front Range Community College 2014 — 2016
Associate of Science Degree, Microsoft Network Administration, B
Community College of Denver 1996 — 1997
Certificate, PC Support Specialist, 3.6
Joe Schlosser Joe Schlosser's TeleTech Holdings Experience October 2005 - December 2008
Job Director, Voice Engineering at TeleTech
Industry Information Technology and Services
Experience
TeleTech March 2013 - May 2015
TeleTech March 2012 - March 2013
TeleTech Government Solutions LLC December 2008 - March 2012
TeleTech Holdings October 2005 - December 2008
Cheaptickets.com / Trip Network / Cendant May 2003 - October 2005
United States Air Force April 1983 - May 2003
US Air Force 1999 - 2003
Skills
Enterprise Architecture, Systems Engineering, System Architecture, IT Management, Leadership, Information Technology, Cross-functional Team..., Integration, ITIL, Cloud Computing, Data Center, Disaster Recovery, IT Operations, Security, SaaS, Outsourcing, Program Management, Project Management, IT Service Management, Service Delivery, Computer Security, Vendor Management, Enterprise Software, SDLC, Agile Methodologies, Software Documentation, Network Administration, Cisco Technologies, IT Strategy, Infrastructure, Solution Architecture, Network Security, IaaS, System Administration, Servers, Databases, Oracle, Active Directory, Contact Centers, Telecommunications, SIP, VMware, Process Improvement
Education
Community College of the Air Force
Management Information Systems
St. Meinrad College Seminary 1980 — 1983
Biological Science
TeleTech March 2013 - May 2015
TeleTech March 2012 - March 2013
TeleTech Government Solutions LLC December 2008 - March 2012
TeleTech Holdings October 2005 - December 2008
Cheaptickets.com / Trip Network / Cendant May 2003 - October 2005
United States Air Force April 1983 - May 2003
US Air Force 1999 - 2003
Skills
Enterprise Architecture, Systems Engineering, System Architecture, IT Management, Leadership, Information Technology, Cross-functional Team..., Integration, ITIL, Cloud Computing, Data Center, Disaster Recovery, IT Operations, Security, SaaS, Outsourcing, Program Management, Project Management, IT Service Management, Service Delivery, Computer Security, Vendor Management, Enterprise Software, SDLC, Agile Methodologies, Software Documentation, Network Administration, Cisco Technologies, IT Strategy, Infrastructure, Solution Architecture, Network Security, IaaS, System Administration, Servers, Databases, Oracle, Active Directory, Contact Centers, Telecommunications, SIP, VMware, Process Improvement
Education
Community College of the Air Force
Management Information Systems
St. Meinrad College Seminary 1980 — 1983
Biological Science
Annie Acosta Annie Acosta's TeleTech Holdings Experience May 2007 - April 2009
Job Followup Coordinator, Scheduler at EEC Corp Kingdom Home Preservation
Industry Commercial Real Estate
Experience
EEC Corp Kingdom Home Preservation January 2012 - Present
Teletech Holdings May 2007 - April 2009
Skills
Project Management, Microsoft Excel, Microsoft Office, Strategic Planning, Contract Negotiation
Education
Negros Oriental State University 2004 — 2007
Bachelor Degree, Electronics Communications Engineering
EEC Corp Kingdom Home Preservation January 2012 - Present
Teletech Holdings May 2007 - April 2009
Skills
Project Management, Microsoft Excel, Microsoft Office, Strategic Planning, Contract Negotiation
Education
Negros Oriental State University 2004 — 2007
Bachelor Degree, Electronics Communications Engineering
Wendy Chenoweth Wendy Chenoweth's TeleTech Holdings Experience 2004 - 2004
Job Outstanding Sales Specialist
Industry Retail
Experience
Car Pros Automotive Group February 2013 - Present
CTS Global September 2011 - January 2013
Aidells Sausage Company March 2006 - July 2011
PNW International 2002 - 2006
Teletech Holdings 2004 - 2004
Skills
Sales Management, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, English, Research, Windows, Outlook, Photoshop, PowerPoint, Social Media, Event Planning, Event Management, Teamwork, Sales, Management, Team Leadership, Inventory Management, Retail, Budgets, Customer Satisfaction, Data Entry, Merchandising, Negotiation, Recruiting, Social Networking, Team Building, Time Management
Education
Pierce College 2008 — 2008
Certificate, Human Resources
Art Institute of Seattle 2000 — 2000
Certificate, Culinary Arts/Chef Training
Car Pros Automotive Group February 2013 - Present
CTS Global September 2011 - January 2013
Aidells Sausage Company March 2006 - July 2011
PNW International 2002 - 2006
Teletech Holdings 2004 - 2004
Skills
Sales Management, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, English, Research, Windows, Outlook, Photoshop, PowerPoint, Social Media, Event Planning, Event Management, Teamwork, Sales, Management, Team Leadership, Inventory Management, Retail, Budgets, Customer Satisfaction, Data Entry, Merchandising, Negotiation, Recruiting, Social Networking, Team Building, Time Management
Education
Pierce College 2008 — 2008
Certificate, Human Resources
Art Institute of Seattle 2000 — 2000
Certificate, Culinary Arts/Chef Training
Lisa Harless Lisa Harless's TeleTech Holdings Experience March 2005 - December 2009
Job TypeWell Transcriptionist at West Virginia University
Industry Higher Education
Experience
West Virginia University August 2012 - Present
WV Advocates April 2011 - Present
West Virginia University, Office of Disability Services June 2010 - April 2011
Valley Health Care January 2010 - February 2011
Teletech Holdings March 2005 - December 2009
West Virginia University HSTA August 1989 - May 2004
Independence High School August 2000 - May 2003
Johns Hopkins University Center June 1995 - July 1995
Skills
Public Speaking, Teaching, Microsoft Office, Writing, Supervisory Skills, Budgeting, Counseling, Classroom Instruction, Customer Service, Mentoring, Documentation, Word, Excel, Customer Relations, Staff Development, Curriculum Development, PowerPoint, Team Building, Grant Writing, Non-profits, Community Outreach, Outlook, Program Development, Fundraising, Access, Event Management, Budgets, Research, Microsoft Excel, Event Planning, Nonprofits
Education
Beckley College
Associate of Science; Associate of arts, general science; liberal arts
Concord College
BS; BS Ed, certifications, Biological Sciences; biology and general science
Marshall University
Master of Arts, special education; gifted education
West Virginia University
certification, chemistry
West Virginia University August 2012 - Present
WV Advocates April 2011 - Present
West Virginia University, Office of Disability Services June 2010 - April 2011
Valley Health Care January 2010 - February 2011
Teletech Holdings March 2005 - December 2009
West Virginia University HSTA August 1989 - May 2004
Independence High School August 2000 - May 2003
Johns Hopkins University Center June 1995 - July 1995
Skills
Public Speaking, Teaching, Microsoft Office, Writing, Supervisory Skills, Budgeting, Counseling, Classroom Instruction, Customer Service, Mentoring, Documentation, Word, Excel, Customer Relations, Staff Development, Curriculum Development, PowerPoint, Team Building, Grant Writing, Non-profits, Community Outreach, Outlook, Program Development, Fundraising, Access, Event Management, Budgets, Research, Microsoft Excel, Event Planning, Nonprofits
Education
Beckley College
Associate of Science; Associate of arts, general science; liberal arts
Concord College
BS; BS Ed, certifications, Biological Sciences; biology and general science
Marshall University
Master of Arts, special education; gifted education
West Virginia University
certification, chemistry
Samantha R. Lepidi's TeleTech Holdings Experience June 2004 - May 2005
Job Program Coordinator with Renal Melanoma team of UW Division of Oncology Dept.
Industry Hospital & Health Care
Experience
University of Washington Medical Center October 2015 - Present
University of Washington Medical Center January 2014 - Present
Punt Physiotherapy Center January 2008 - January 2014
Parr Ford Mazda September 2007 - February 2008
TeleTech Holdings June 2004 - May 2005
Skills
Microsoft Office, Customer Service, Microsoft Excel, PowerPoint, Inventory Management, Social Media, Sales, Marketing, Hospitality, Social Media Marketing, Food & Beverage, Microsoft Word, Windows, Account Management, Budgets, Outlook, Data Entry, English, Customer Satisfaction, Medical Billing, Health Insurance, Medical Records, Medical Coding, Front Office Support, Front Office, Balance Accounts, Access, Training
Education
Florida International University - College of Business 2015 — 2017
Bachelor’s Degree, Business Administration and Finance
Olympic College 2011 — 2015
Associate’s Degree, Business
Olympic High School 2001 — 2004
High School Diploma
University of Washington Medical Center October 2015 - Present
University of Washington Medical Center January 2014 - Present
Punt Physiotherapy Center January 2008 - January 2014
Parr Ford Mazda September 2007 - February 2008
TeleTech Holdings June 2004 - May 2005
Skills
Microsoft Office, Customer Service, Microsoft Excel, PowerPoint, Inventory Management, Social Media, Sales, Marketing, Hospitality, Social Media Marketing, Food & Beverage, Microsoft Word, Windows, Account Management, Budgets, Outlook, Data Entry, English, Customer Satisfaction, Medical Billing, Health Insurance, Medical Records, Medical Coding, Front Office Support, Front Office, Balance Accounts, Access, Training
Education
Florida International University - College of Business 2015 — 2017
Bachelor’s Degree, Business Administration and Finance
Olympic College 2011 — 2015
Associate’s Degree, Business
Olympic High School 2001 — 2004
High School Diploma
Asia Pickle Asia Pickle's TeleTech Holdings Experience September 2005 - December 2007
Job Retail Sales Consultant at AT&T Mobility
Industry Telecommunications
Experience
AT&T Mobility April 2007 - Present
Teletech Holdings September 2005 - December 2007
Skills
Wireless, Call Centers, Customer Retention, Customer Experience, Direct Sales, Customer Service, Telecommunications, Solution Selling, Sales Operations, Cellular Communications, Quotas, Mobile Devices, Customer Satisfaction, Troubleshooting, Computer Hardware..., Computer Hardware..., Internet Troubleshooting
Education
University of Alabama at Birmingham 2011 — 2014
Bachelor's Degree, Management Information Systems
Jefferson State Community College 2007 — 2011
Associates Degree, Business
AT&T Mobility April 2007 - Present
Teletech Holdings September 2005 - December 2007
Skills
Wireless, Call Centers, Customer Retention, Customer Experience, Direct Sales, Customer Service, Telecommunications, Solution Selling, Sales Operations, Cellular Communications, Quotas, Mobile Devices, Customer Satisfaction, Troubleshooting, Computer Hardware..., Computer Hardware..., Internet Troubleshooting
Education
University of Alabama at Birmingham 2011 — 2014
Bachelor's Degree, Management Information Systems
Jefferson State Community College 2007 — 2011
Associates Degree, Business
Laura Coburn Laura Coburn's TeleTech Holdings Experience January 2004 - July 2004
Job Owner/Consultant at Laura Coburn, Inc.
Industry Human Resources
Experience
Laura Coburn, Inc. January 2015 - Present
tw telecom, inc. March 2008 - November 2014
Johns Manville July 2005 - March 2008
Level(3) Communications August 2004 - January 2005
TeleTech Holdings January 2004 - July 2004
First Data Corporation January 2002 - December 2003
EAP International January 2000 - December 2001
Self Employed January 1999 - June 2000
Metropolitan State College of Denver June 1999 - May 2000
Arapahoe Community College September 1997 - June 1999
Skills
Organizational Design, Talent Management, Performance Management, Succession Planning, Executive Coaching, HR Strategy, Change Management, Organizational..., Leadership Development, Employee Engagement, Talent Acquisition, Organizational..., Coaching, Organizational Change, Talent Development, Career Development, Team Building, Management Development, Talent Assessment, MBTI, 360 Feedback, Personnel Management, Recruiting, Leadership, Workforce Planning, Human Resources, Onboarding, Deferred Compensation, Employee Relations, HRIS, Applicant Tracking..., Consulting, Management, Strategy, Program Management, Strategic Planning, Training, Benefits Administration
Education
Columbia University, Barnard College
Bachelor's degree
University of Denver
Ph.D.
University of Denver
M.A.
Laura Coburn, Inc. January 2015 - Present
tw telecom, inc. March 2008 - November 2014
Johns Manville July 2005 - March 2008
Level(3) Communications August 2004 - January 2005
TeleTech Holdings January 2004 - July 2004
First Data Corporation January 2002 - December 2003
EAP International January 2000 - December 2001
Self Employed January 1999 - June 2000
Metropolitan State College of Denver June 1999 - May 2000
Arapahoe Community College September 1997 - June 1999
Skills
Organizational Design, Talent Management, Performance Management, Succession Planning, Executive Coaching, HR Strategy, Change Management, Organizational..., Leadership Development, Employee Engagement, Talent Acquisition, Organizational..., Coaching, Organizational Change, Talent Development, Career Development, Team Building, Management Development, Talent Assessment, MBTI, 360 Feedback, Personnel Management, Recruiting, Leadership, Workforce Planning, Human Resources, Onboarding, Deferred Compensation, Employee Relations, HRIS, Applicant Tracking..., Consulting, Management, Strategy, Program Management, Strategic Planning, Training, Benefits Administration
Education
Columbia University, Barnard College
Bachelor's degree
University of Denver
Ph.D.
University of Denver
M.A.
Jeff Rimmer Jeff Rimmer's TeleTech Holdings Experience March 2000 - August 2002
Job Time Warner Cable Business Class
Industry Information Technology and Services
Experience
Time Warner Cable Business Class August 2012 - Present
Fisher Associates September 2008 - December 2010
Niagara Boundary and mapping August 2002 - August 2008
Teletech Holdings March 2000 - August 2002
KB Toys August 1998 - March 2000
Skills
Surveying, Excel, Microsoft Office, Access, Customer Service, IT, Technical Support, Networking, Call Centers, Network Administration, Geomatics, AutoCAD, Software Documentation, Troubleshooting, Computer Hardware, Windows 7, Process Improvement, Windows, Microstation, System Administration, ESRI, ArcGIS, Topographic Surveys, Customer Satisfaction, Engineering, Team Building, Training, Management, GPS, Software, Construction Management, Telecommunications, CAD, Highways, Operating Systems, Active Directory, Civil Engineering, Coaching, Analysis, DNS, Routing, Databases, GIS, Desktop Computers, Routers, Switches, Pipelines, Hardware, Cartography, TCP/IP
Education
Niagara County Community College 2002 — 2004
CIS, Computers
University at Buffalo 1998 — 2000
Time Warner Cable Business Class August 2012 - Present
Fisher Associates September 2008 - December 2010
Niagara Boundary and mapping August 2002 - August 2008
Teletech Holdings March 2000 - August 2002
KB Toys August 1998 - March 2000
Skills
Surveying, Excel, Microsoft Office, Access, Customer Service, IT, Technical Support, Networking, Call Centers, Network Administration, Geomatics, AutoCAD, Software Documentation, Troubleshooting, Computer Hardware, Windows 7, Process Improvement, Windows, Microstation, System Administration, ESRI, ArcGIS, Topographic Surveys, Customer Satisfaction, Engineering, Team Building, Training, Management, GPS, Software, Construction Management, Telecommunications, CAD, Highways, Operating Systems, Active Directory, Civil Engineering, Coaching, Analysis, DNS, Routing, Databases, GIS, Desktop Computers, Routers, Switches, Pipelines, Hardware, Cartography, TCP/IP
Education
Niagara County Community College 2002 — 2004
CIS, Computers
University at Buffalo 1998 — 2000
Emma Vazirabadi, PhD Emma Vazirabadi, PhD's TeleTech Holdings Experience January 2012 - 2012
Job Data Scientist/Statistician/Psychometrician
Industry Management Consulting
Experience
Seraphim Consulting, LLC January 2008 - Present
Holiday Retirement 2012 - 2013
Teletech Holdings January 2012 - 2012
Lockheed Martin Corporation October 2009 - July 2011
Aimco November 2005 - December 2008
Equifax, Inc March 2005 - November 2005
Medical Group Management Association August 2004 - March 2005
Abacus, a Division July 2004 - October 2004
Avaya Inc June 2002 - September 2002
Skills
Access, Analysis, Analytics, Budgets, Business Intelligence, Data Analysis, Data Mining, Data Warehousing, Factor Analysis, Financial Modeling, Human Resources, Predictive Analytics, Predictive Modeling, Program Management, SAS, SPSS, Statistical Modeling, Statistics, Strategy, Talent Management, Leadership, Leadership Development, Management, Logistic Regression, Marketing, Microsoft Excel, Optimization, Optimizations, Project Planning, Organizational..., Six Sigma, Team Building, Team Leadership, Training, Time Series Analysis, Market Research
Education
University of Denver 2007 — 2010
Doctor of Philosophy, Research Methods & Statistics
Daniel's College of BusinessUniversity of Denver
Master's; BSBA, Statistics
University of Denver
MA, Research Methods & Statistics (Data Mining
Seraphim Consulting, LLC January 2008 - Present
Holiday Retirement 2012 - 2013
Teletech Holdings January 2012 - 2012
Lockheed Martin Corporation October 2009 - July 2011
Aimco November 2005 - December 2008
Equifax, Inc March 2005 - November 2005
Medical Group Management Association August 2004 - March 2005
Abacus, a Division July 2004 - October 2004
Avaya Inc June 2002 - September 2002
Skills
Access, Analysis, Analytics, Budgets, Business Intelligence, Data Analysis, Data Mining, Data Warehousing, Factor Analysis, Financial Modeling, Human Resources, Predictive Analytics, Predictive Modeling, Program Management, SAS, SPSS, Statistical Modeling, Statistics, Strategy, Talent Management, Leadership, Leadership Development, Management, Logistic Regression, Marketing, Microsoft Excel, Optimization, Optimizations, Project Planning, Organizational..., Six Sigma, Team Building, Team Leadership, Training, Time Series Analysis, Market Research
Education
University of Denver 2007 — 2010
Doctor of Philosophy, Research Methods & Statistics
Daniel's College of BusinessUniversity of Denver
Master's; BSBA, Statistics
University of Denver
MA, Research Methods & Statistics (Data Mining
Nancy Merrill Nancy Merrill's TeleTech Holdings Experience 1999 - Present
Job VP & Chief Counsel, Global Operations at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech Holdings 1999 - Present
EDS/Neodata 1996 - 1999
Watson, Nathan & Bremer 1991 - 1996
Skills
Outsourcing, Workforce Management, BPO, Mergers, Call Center, Customer Satisfaction, Call Centers, Inbound Marketing, Change Management, Business Analysis, Vendor Management, Process Improvement, Contact Centers, Performance Management, Business Process..., Service Delivery, Operations Management, Sla, SaaS, Professional Services, Customer Experience, Offshoring, Telecommunications, Management, Executive Management, Leadership, Strategy, Cross-functional Team..., Intellectual Property, CRM, Contract Negotiation, Outsourcing Management, Team Management
Education
University of Denver - Sturm College of Law 1980 — 1982
JD
University of Colorado at Boulder 1973 — 1979
BA
Bennington College 1976 — 1977
French; Theatre
Université Joseph Fourier (Grenoble I)
TeleTech Holdings 1999 - Present
EDS/Neodata 1996 - 1999
Watson, Nathan & Bremer 1991 - 1996
Skills
Outsourcing, Workforce Management, BPO, Mergers, Call Center, Customer Satisfaction, Call Centers, Inbound Marketing, Change Management, Business Analysis, Vendor Management, Process Improvement, Contact Centers, Performance Management, Business Process..., Service Delivery, Operations Management, Sla, SaaS, Professional Services, Customer Experience, Offshoring, Telecommunications, Management, Executive Management, Leadership, Strategy, Cross-functional Team..., Intellectual Property, CRM, Contract Negotiation, Outsourcing Management, Team Management
Education
University of Denver - Sturm College of Law 1980 — 1982
JD
University of Colorado at Boulder 1973 — 1979
BA
Bennington College 1976 — 1977
French; Theatre
Université Joseph Fourier (Grenoble I)
Jason Vaillancourt Jason Vaillancourt's TeleTech Holdings Experience 2009 - 2009
Job Csr/ Technical Support Rep at Sykes Enterprises, Inc.
Industry Information Technology and Services
Experience
Sykes Enterprises, Inc. February 2015 - Present
Complex Computer Services January 2014 - Present
Deloitte April 2012 - May 2012
Alternative Information Systems July 2011 - February 2012
Computers for Children April 2011 - May 2011
BSAF Chemical 2011 - 2011
teletech holdings 2009 - 2009
Skills
XP, Printers, Technical Support, Laptops, Troubleshooting, Windows 7, Norton Ghost
Education
University of Phoenix 2006 — 2010
Bachelor's degree, Information Technology
Penn Foster
Sykes Enterprises, Inc. February 2015 - Present
Complex Computer Services January 2014 - Present
Deloitte April 2012 - May 2012
Alternative Information Systems July 2011 - February 2012
Computers for Children April 2011 - May 2011
BSAF Chemical 2011 - 2011
teletech holdings 2009 - 2009
Skills
XP, Printers, Technical Support, Laptops, Troubleshooting, Windows 7, Norton Ghost
Education
University of Phoenix 2006 — 2010
Bachelor's degree, Information Technology
Penn Foster
Jon Prudhomme Jon Prudhomme's TeleTech Holdings Experience August 2014 - Present
Job IT DepartmentTeleTech Holdings
Industry Information Technology and Services
Experience
TeleTech Holdings August 2014 - Present
Lockheed Martin March 2014 - Present
Lockheed Martin July 2013 - October 2013
DynCorp International July 2011 - July 2013
QinetiQ North America May 2007 - March 2011
Weststar January 2005 - May 2007
Clarksville Montgomery County School System July 1998 - January 2005
Skills
System Administration, Testing, Integration, Program Management, Security, Management, Security Clearance, Project Planning, SharePoint, IT Management, Systems Engineering, Team Leadership, Requirements Analysis, Operations Management, Administration, IT Strategy, Change Management, IT Service Management, Service Delivery, Process Improvement, Project Management, Team Management, MS Project, Army Aviation, Quality Assurance, Teaching, Help Desk Support, Customer Service, Microsoft Office, Windows, Mac, Windows Server, Microsoft SQL Server, Software Documentation, DoD, Computer Security, Computer Hardware, Security Management, Aircraft Maintenance, Logistics Management, Aviation, Employee Training, Software Project...
Education
Hopkinsville Community College 2012 — 2014
Associate of Arts and Sciences (A.A.S.), Network and System Administration/Administrator, 3.94
Austin Peay State University 2000 — 2002
Master of Arts (M.A.), Curriculum and Instruction, 3.89
Austin Peay State University 1995 — 1997
Bachelor of Applied Science (B.A.Sc.), Elementary Education and Teaching, 3.79
TeleTech Holdings August 2014 - Present
Lockheed Martin March 2014 - Present
Lockheed Martin July 2013 - October 2013
DynCorp International July 2011 - July 2013
QinetiQ North America May 2007 - March 2011
Weststar January 2005 - May 2007
Clarksville Montgomery County School System July 1998 - January 2005
Skills
System Administration, Testing, Integration, Program Management, Security, Management, Security Clearance, Project Planning, SharePoint, IT Management, Systems Engineering, Team Leadership, Requirements Analysis, Operations Management, Administration, IT Strategy, Change Management, IT Service Management, Service Delivery, Process Improvement, Project Management, Team Management, MS Project, Army Aviation, Quality Assurance, Teaching, Help Desk Support, Customer Service, Microsoft Office, Windows, Mac, Windows Server, Microsoft SQL Server, Software Documentation, DoD, Computer Security, Computer Hardware, Security Management, Aircraft Maintenance, Logistics Management, Aviation, Employee Training, Software Project...
Education
Hopkinsville Community College 2012 — 2014
Associate of Arts and Sciences (A.A.S.), Network and System Administration/Administrator, 3.94
Austin Peay State University 2000 — 2002
Master of Arts (M.A.), Curriculum and Instruction, 3.89
Austin Peay State University 1995 — 1997
Bachelor of Applied Science (B.A.Sc.), Elementary Education and Teaching, 3.79
Cindy Fletcher's TeleTech Holdings Experience October 2004 - October 2005
Job Implementation Manager at Axion Health, Inc
Industry Information Technology and Services
Experience
Xerox State Healthcare March 2015 - Present
Axion Health, Inc August 2014 - January 2015
McKesson Health Solutions December 2012 - August 2014
McKesson Health Solutions May 2012 - December 2012
Centura Health Care May 2011 - April 2012
Rocky Mountain Cancer Centers March 2006 - May 2010
Nelnet Inc October 2005 - March 2006
TeleTech Holdings October 2004 - October 2005
AT&T Broadband (Comcast) January 2000 - January 2002
J.D. Edwards January 1998 - January 2000
Skills
Process Improvement, Vendor Management, Software Documentation, HIPAA, EMR, Project Management, Change Management, Program Management, Software Implementation, Healthcare Information..., Healthcare, EHR, Team Building, Integration, Strategic Planning, SDLC, Quality Assurance, Business Process..., Call Center, Analysis, Call Centers, Training, Access, Disaster Recovery, Troubleshooting, Leadership, Telecommunications
Education
Adams City High School
Colo Womens College
Computer Science/Business Mgmt
Colorado Women' s College, Metropolitan State College and Regis University
Business Management and Computer Science
Metropolitan State University of Denver
Computer Science/Business Mgmt
Xerox State Healthcare March 2015 - Present
Axion Health, Inc August 2014 - January 2015
McKesson Health Solutions December 2012 - August 2014
McKesson Health Solutions May 2012 - December 2012
Centura Health Care May 2011 - April 2012
Rocky Mountain Cancer Centers March 2006 - May 2010
Nelnet Inc October 2005 - March 2006
TeleTech Holdings October 2004 - October 2005
AT&T Broadband (Comcast) January 2000 - January 2002
J.D. Edwards January 1998 - January 2000
Skills
Process Improvement, Vendor Management, Software Documentation, HIPAA, EMR, Project Management, Change Management, Program Management, Software Implementation, Healthcare Information..., Healthcare, EHR, Team Building, Integration, Strategic Planning, SDLC, Quality Assurance, Business Process..., Call Center, Analysis, Call Centers, Training, Access, Disaster Recovery, Troubleshooting, Leadership, Telecommunications
Education
Adams City High School
Colo Womens College
Computer Science/Business Mgmt
Colorado Women' s College, Metropolitan State College and Regis University
Business Management and Computer Science
Metropolitan State University of Denver
Computer Science/Business Mgmt
Leeza Edholm's TeleTech Holdings Experience January 2007 - April 2008
Job Full Time Mom and Part Time Recruiter
Industry Human Resources
Experience
American Coradius International, LLC (ACI) February 2013 - Present
Catholic Health Home Care Services August 2008 - January 2013
ULQ, Inc May 2008 - August 2008
TeleTech Holdings January 2007 - April 2008
Account Solutions Group LLC April 2002 - December 2006
FiServe (RSA, Inc. ) 1997 - 2002
Skills
Employee Relations, Technical Recruiting, Policy, Process Improvement, Talent Acquisition, Program Management, Recruiting, Human Resources, Interviews, Onboarding, Sourcing, Training, Applicant Tracking..., Coaching, Customer Service, Employee Benefits, HR Policies, Healthcare, Hiring, Job Descriptions, Management, Leadership, Temporary Placement, Team Building, Talent Management, Strategic Planning, Public Speaking, Personnel Management, Performance Management, Organizational...
Education
State University of New York at Buffalo 1986 — 1989
BS, Human Resource Mgmt
Erie Community College 1984 — 1986
Associate of Arts and Sciences (AAS), Hotel, Motel, and Restaurant Management
American Coradius International, LLC (ACI) February 2013 - Present
Catholic Health Home Care Services August 2008 - January 2013
ULQ, Inc May 2008 - August 2008
TeleTech Holdings January 2007 - April 2008
Account Solutions Group LLC April 2002 - December 2006
FiServe (RSA, Inc. ) 1997 - 2002
Skills
Employee Relations, Technical Recruiting, Policy, Process Improvement, Talent Acquisition, Program Management, Recruiting, Human Resources, Interviews, Onboarding, Sourcing, Training, Applicant Tracking..., Coaching, Customer Service, Employee Benefits, HR Policies, Healthcare, Hiring, Job Descriptions, Management, Leadership, Temporary Placement, Team Building, Talent Management, Strategic Planning, Public Speaking, Personnel Management, Performance Management, Organizational...
Education
State University of New York at Buffalo 1986 — 1989
BS, Human Resource Mgmt
Erie Community College 1984 — 1986
Associate of Arts and Sciences (AAS), Hotel, Motel, and Restaurant Management
Kimberly Riles Kimberly Riles's TeleTech Holdings Experience September 2007 - January 2008
Job Email Encryption Specialist at Protective Life
Industry Internet
Experience
Protective Life April 2013 - Present
Logista Solutions September 2012 - February 2013
AT&T Internet Services March 2008 - February 2012
TeleTech August 2007 - December 2008
McDonalds CLP December 2007 - May 2008
McDonalds Corporation January 2008 - April 2008
Teletech Holdings September 2007 - January 2008
Wal-Mart Tire and Lube Center May 2007 - October 2007
Teletech September 2005 - April 2006
Ladies Riviera Fitness Center May 2004 - September 2004
Skills
Access, PowerPoint, Excel, Siebel, Customer Satisfaction, Microsoft Office, Telephone Skills, Quality Assurance, Technical Support, Windows 7
Education
Brown Mackie College 2012 — 2014
Business Administration, Business Administration and Management, General
University of Alabama at Birmingham 2004 — 2006
General Studies
McAdory High School 2000 — 2004
Protective Life April 2013 - Present
Logista Solutions September 2012 - February 2013
AT&T Internet Services March 2008 - February 2012
TeleTech August 2007 - December 2008
McDonalds CLP December 2007 - May 2008
McDonalds Corporation January 2008 - April 2008
Teletech Holdings September 2007 - January 2008
Wal-Mart Tire and Lube Center May 2007 - October 2007
Teletech September 2005 - April 2006
Ladies Riviera Fitness Center May 2004 - September 2004
Skills
Access, PowerPoint, Excel, Siebel, Customer Satisfaction, Microsoft Office, Telephone Skills, Quality Assurance, Technical Support, Windows 7
Education
Brown Mackie College 2012 — 2014
Business Administration, Business Administration and Management, General
University of Alabama at Birmingham 2004 — 2006
General Studies
McAdory High School 2000 — 2004
Patti Beaubien's TeleTech Holdings Experience September 2002 - July 2008
Job Vice President of Sales, Retail Vertical Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services April 2012 - Present
24/7 Customer August 2008 - April 2012
TeleTech Holdings September 2002 - July 2008
Edify Corporation 1994 - 2000
ADP 1984 - 1994
Skills
Contact Centers, Sales Process, Lead Generation, Solution Selling, Call Center, SaaS, Workforce Management, Cloud Computing, Account Management, BPO, CRM, Business Development, Outsourcing, Strategic Partnerships, Go-to-market Strategy, Enterprise Software, Customer Experience, Salesforce.com, Unified Communications, Call Centers, Vendor Management, Cross-functional Team..., Channel, Sales Management, Analytics, Product Management, Professional Services, Demand Generation, B2B, Business Alliances, Business Intelligence, Direct Sales, Managed Services, Sales, Selling, Strategy, Team Management
Education
University of Maryland College Park 1981 — 1984
BS, Marketing
Sutherland Global Services April 2012 - Present
24/7 Customer August 2008 - April 2012
TeleTech Holdings September 2002 - July 2008
Edify Corporation 1994 - 2000
ADP 1984 - 1994
Skills
Contact Centers, Sales Process, Lead Generation, Solution Selling, Call Center, SaaS, Workforce Management, Cloud Computing, Account Management, BPO, CRM, Business Development, Outsourcing, Strategic Partnerships, Go-to-market Strategy, Enterprise Software, Customer Experience, Salesforce.com, Unified Communications, Call Centers, Vendor Management, Cross-functional Team..., Channel, Sales Management, Analytics, Product Management, Professional Services, Demand Generation, B2B, Business Alliances, Business Intelligence, Direct Sales, Managed Services, Sales, Selling, Strategy, Team Management
Education
University of Maryland College Park 1981 — 1984
BS, Marketing
Scott D. Sommers Scott D. Sommers's TeleTech Holdings Experience 2001 - 2003
Job Sr. Manager, Kindle Content CS at Amazon
Industry Consumer Services
Experience
Amazon July 2015 - Present
Amazon April 2014 - Present
BPeSA Western Cape February 2011 - April 2014
Amazon.com August 2010 - April 2014
Amazon.com May 2004 - January 2011
Teletech Holdings 2001 - 2003
Nextel Communications 2000 - 2003
The Faneuil Group 1997 - 2000
Triax Cablevision 1992 - 1997
Skills
Customer Service, Call Center, Customer Experience, Outsourcing, Performance Management, Operations Management, Vendor Management, BPO, Customer Satisfaction, Process Improvement, Telecommunications, Operational Excellence, Leadership, Management, Strategic Planning, Recruiting, Team Leadership, Call Centers, Contact Centers, Program Management, Training, Team Building, Service Delivery, Project Management, Business Development, Workforce Management, Account Management, Team Management, Change Management, Access, Coaching, Business Analysis, Strategy, Time Management, Cross-functional Team..., Networking, Customer Retention
Education
Marshall University 1991 — 1996
BA, Criminal Justice-Legal Studies
Barboursville High School 1988 — 1991
High School Diploma, General
Amazon July 2015 - Present
Amazon April 2014 - Present
BPeSA Western Cape February 2011 - April 2014
Amazon.com August 2010 - April 2014
Amazon.com May 2004 - January 2011
Teletech Holdings 2001 - 2003
Nextel Communications 2000 - 2003
The Faneuil Group 1997 - 2000
Triax Cablevision 1992 - 1997
Skills
Customer Service, Call Center, Customer Experience, Outsourcing, Performance Management, Operations Management, Vendor Management, BPO, Customer Satisfaction, Process Improvement, Telecommunications, Operational Excellence, Leadership, Management, Strategic Planning, Recruiting, Team Leadership, Call Centers, Contact Centers, Program Management, Training, Team Building, Service Delivery, Project Management, Business Development, Workforce Management, Account Management, Team Management, Change Management, Access, Coaching, Business Analysis, Strategy, Time Management, Cross-functional Team..., Networking, Customer Retention
Education
Marshall University 1991 — 1996
BA, Criminal Justice-Legal Studies
Barboursville High School 1988 — 1991
High School Diploma, General
Craig J. Weinstein's TeleTech Holdings Experience July 2005 - October 2006
Job Senior Leader & Consultant Corporate Admin
Industry Information Technology and Services
Experience
Stream Global Services August 2008 - April 2010
GTECH Corporation October 2006 - August 2008
TeleTech Holdings July 2005 - October 2006
Stream International/Solectron May 1997 - July 2004
Stream International 1997 - 2004
Skills
BPO, Outsourcing, Vendor Management, Process Improvement, Mergers, Corporate Real Estate, Facilities Management, Contract Negotiation, Location Intelligence, Call Center, Management, Real Estate, Budgets, Customer Satisfaction, Operations Management, Negotiation, Customer Experience, Team Building, Strategic Planning, Cross-functional Team..., Analysis, Performance Management, Executive Management, Project Management, Strategy, Project Planning, Due Diligence, Change Management, Leadership, Contract Management, Team Leadership, Business Process..., Team Management, Business Strategy, P&L Management, Call Centers, CRM, Forecasting, Human Resources, Procurement, Start-ups, Business Development, Program Management, Mergers
Education
Anna Maria College - M.B.A.
MBA, Finance
Northeastern University - B.Science
B.S., Criminal Justice, Counseling, Social Work
Stream Global Services August 2008 - April 2010
GTECH Corporation October 2006 - August 2008
TeleTech Holdings July 2005 - October 2006
Stream International/Solectron May 1997 - July 2004
Stream International 1997 - 2004
Skills
BPO, Outsourcing, Vendor Management, Process Improvement, Mergers, Corporate Real Estate, Facilities Management, Contract Negotiation, Location Intelligence, Call Center, Management, Real Estate, Budgets, Customer Satisfaction, Operations Management, Negotiation, Customer Experience, Team Building, Strategic Planning, Cross-functional Team..., Analysis, Performance Management, Executive Management, Project Management, Strategy, Project Planning, Due Diligence, Change Management, Leadership, Contract Management, Team Leadership, Business Process..., Team Management, Business Strategy, P&L Management, Call Centers, CRM, Forecasting, Human Resources, Procurement, Start-ups, Business Development, Program Management, Mergers
Education
Anna Maria College - M.B.A.
MBA, Finance
Northeastern University - B.Science
B.S., Criminal Justice, Counseling, Social Work
Randy Duran Randy Duran's TeleTech Holdings Experience March 1999 - August 2001
Job Mad Dogg Productions
Industry Entertainment
Experience
Mad Dogg Productions March 2000 - Present
T-Mobile December 2001 - January 2003
Teletech Holdings March 1999 - August 2001
Skills
Call Center, Customer Service, Problem Solving, Team Player, Identify customer needs, Windows operating..., Microsoft Office, Internet, Outlook Express, Window Live
Education
Community College of Denver 1995 — 1997
Certificate, PC Support
Adam City High School 1976 — 1980
Dipolma, Basic Skills
Mad Dogg Productions March 2000 - Present
T-Mobile December 2001 - January 2003
Teletech Holdings March 1999 - August 2001
Skills
Call Center, Customer Service, Problem Solving, Team Player, Identify customer needs, Windows operating..., Microsoft Office, Internet, Outlook Express, Window Live
Education
Community College of Denver 1995 — 1997
Certificate, PC Support
Adam City High School 1976 — 1980
Dipolma, Basic Skills
Jennifer Ake Jennifer Ake's TeleTech Holdings Experience November 2011 - Present
Job Business Analyst at Teletech Holdings
Industry Outsourcing/Offshoring
Experience
Teletech Holdings November 2011 - Present
TeleTech June 2010 - Present
TeleTech April 2008 - June 2010
TeleTech August 2006 - April 2008
Darden Restaurants April 2004 - August 2006
Teleperformance 2000 - 2004
Education
California University of Pennsylvania 2009 — 2013
Liberal Arts, Business and Marketing
Teletech Holdings November 2011 - Present
TeleTech June 2010 - Present
TeleTech April 2008 - June 2010
TeleTech August 2006 - April 2008
Darden Restaurants April 2004 - August 2006
Teleperformance 2000 - 2004
Education
California University of Pennsylvania 2009 — 2013
Liberal Arts, Business and Marketing
Kimberly Lyles Kimberly Lyles's TeleTech Holdings Experience March 2004 - April 2008
Job Customer Specialist at Concentrix
Industry Consumer Services
Experience
Concentrix September 2009 - Present
Concentrix-Synnex January 2009 - Present
Teletech Holdings March 2004 - April 2008
Education
Clemson University 1997 — 2000
Architecture, English
Clemson University
Concentrix September 2009 - Present
Concentrix-Synnex January 2009 - Present
Teletech Holdings March 2004 - April 2008
Education
Clemson University 1997 — 2000
Architecture, English
Clemson University
Bill Case Bill Case's TeleTech Holdings Experience 2007 - 2009
Job VP, Business Development & Strategic Growth at Cochlear
Industry Executive Office
Experience
Cochlear 2015 - Present
ProNerve, LLC. 2009 - 2014
TeleTech Holdings 2007 - 2009
Aon Hewitt 2003 - 2007
AT&T 1997 - 2003
UnitedHealth Group 1994 - 1997
Skills
Outsourcing, Business Process..., Leadership, Management Consulting, Human Resources, Budgets, P&L Management, Project Planning, Sales, Quality Assurance, BPO, Finance, Information Technology, Accounting, Time Management, Healthcare, Program Management, Mergers & Acquisitions, Strategic Planning, Strategic Financial..., Business Development, Compensation & Benefit, ERP Implementations, Contract Negotiation, CRM, Vendor Management, Financial Reporting, Healthcare Management, Market Development, Operations Management, Client Development, Start-ups, Process Improvement, Forecasting, Payroll, Recruiting, Project Management, Global Operations
Education
Northwestern University - Kellogg School of Management
MBA
University of Colorado
MS, Information Systems
University of Colorado
BS, Finance and Marketing
Cochlear 2015 - Present
ProNerve, LLC. 2009 - 2014
TeleTech Holdings 2007 - 2009
Aon Hewitt 2003 - 2007
AT&T 1997 - 2003
UnitedHealth Group 1994 - 1997
Skills
Outsourcing, Business Process..., Leadership, Management Consulting, Human Resources, Budgets, P&L Management, Project Planning, Sales, Quality Assurance, BPO, Finance, Information Technology, Accounting, Time Management, Healthcare, Program Management, Mergers & Acquisitions, Strategic Planning, Strategic Financial..., Business Development, Compensation & Benefit, ERP Implementations, Contract Negotiation, CRM, Vendor Management, Financial Reporting, Healthcare Management, Market Development, Operations Management, Client Development, Start-ups, Process Improvement, Forecasting, Payroll, Recruiting, Project Management, Global Operations
Education
Northwestern University - Kellogg School of Management
MBA
University of Colorado
MS, Information Systems
University of Colorado
BS, Finance and Marketing
Amy Quesenberry Amy Quesenberry's TeleTech Holdings Experience March 2011 - Present
Job Director, Human Capital at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech March 2011 - Present
TeleTech Holdings March 2011 - Present
TeleTech February 2007 - March 2011
QualStaff Resources May 2005 - February 2007
Arey Jones Educational Solutions June 2002 - November 2003
The Sutherland Group November 2000 - June 2002
Skills
Performance Management, Employee Engagement, Talent Acquisition, Talent Management, Taleo, Employee Relations, BPO, Workforce Planning, Workforce Management, Outsourcing, Deferred Compensation, Human Resources, Negotiation, Team Building, Program Management, Budgets, Employee Training, Management, Process Improvement, Leadership Development, Training, Interviews, Recruiting, HRIS, Hiring, Team Management, Team Leadership, Contract Recruitment, Personnel Management, Call Centers, Leadership, Onboarding
Education
University of Phoenix 2005 — 2007
Bachelor of Science (B.S.), Business
University of Phoenix 2005 — 2007
Bachelor of Science, Business Management
Modesto Junior College 1989 — 1996
TeleTech March 2011 - Present
TeleTech Holdings March 2011 - Present
TeleTech February 2007 - March 2011
QualStaff Resources May 2005 - February 2007
Arey Jones Educational Solutions June 2002 - November 2003
The Sutherland Group November 2000 - June 2002
Skills
Performance Management, Employee Engagement, Talent Acquisition, Talent Management, Taleo, Employee Relations, BPO, Workforce Planning, Workforce Management, Outsourcing, Deferred Compensation, Human Resources, Negotiation, Team Building, Program Management, Budgets, Employee Training, Management, Process Improvement, Leadership Development, Training, Interviews, Recruiting, HRIS, Hiring, Team Management, Team Leadership, Contract Recruitment, Personnel Management, Call Centers, Leadership, Onboarding
Education
University of Phoenix 2005 — 2007
Bachelor of Science (B.S.), Business
University of Phoenix 2005 — 2007
Bachelor of Science, Business Management
Modesto Junior College 1989 — 1996
Brent Holland Brent Holland's TeleTech Holdings Experience August 2005 - November 2007
Job Vice President, Customer Solutions at FurstPerson
Industry Management Consulting
Experience
FurstPerson January 2014 - Present
FurstPerson November 2007 - December 2013
TeleTech Holdings August 2005 - November 2007
CITGO Petroleum August 2004 - August 2005
Hogan Assessment Systems January 1998 - August 2004
Skills
Hiring, Talent Assessment, Business Analytics, Business Strategy, Statistics, Talent Management, Performance Management, Talent Acquisition, Thought Leadership, Job Analysis, Organizational..., Succession Planning, Recruiting, Organizational..., Psychometrics, Leadership, Research, Executive Coaching, Employee Engagement, Career Development, Psychology, Interviews, Organizational Design, Strategy, Consulting, New Business Development, Leadership Development, 360 Feedback, Onboarding, HR Consulting, Executive Development, Human Resources, Product Development, Achieving Results, People Development, Simulation Software, Survey Research, Employment Law, Human Capital, Applicant Tracking...
Education
University of Tulsa 1997 — 2001
Ph.D., Industrial/Organizational Psychology
Middle Tennessee State University 1995 — 1997
Master of Arts (M.A.), Industrial and Organizational Psychology
FurstPerson January 2014 - Present
FurstPerson November 2007 - December 2013
TeleTech Holdings August 2005 - November 2007
CITGO Petroleum August 2004 - August 2005
Hogan Assessment Systems January 1998 - August 2004
Skills
Hiring, Talent Assessment, Business Analytics, Business Strategy, Statistics, Talent Management, Performance Management, Talent Acquisition, Thought Leadership, Job Analysis, Organizational..., Succession Planning, Recruiting, Organizational..., Psychometrics, Leadership, Research, Executive Coaching, Employee Engagement, Career Development, Psychology, Interviews, Organizational Design, Strategy, Consulting, New Business Development, Leadership Development, 360 Feedback, Onboarding, HR Consulting, Executive Development, Human Resources, Product Development, Achieving Results, People Development, Simulation Software, Survey Research, Employment Law, Human Capital, Applicant Tracking...
Education
University of Tulsa 1997 — 2001
Ph.D., Industrial/Organizational Psychology
Middle Tennessee State University 1995 — 1997
Master of Arts (M.A.), Industrial and Organizational Psychology
Neil Walker Neil Walker's TeleTech Holdings Experience 1998 - 1999
Job Nationally Recognized Authority in Video Marketing www.30SecondVideoMarketing.com
Industry Marketing and Advertising
Experience
30 Second Video Marketing January 2011 - Present
Local Web Design and SEO January 2011 - Present
ConsultantFORCE July 2009 - August 2010
Johns Manville (a Berkshire Hathaway Company) July 2008 - June 2009
MediaNews Group Interactive (partnered with Yahoo! Hotjobs) November 2007 - July 2008
eWork Markets 1999 - 2007
TeleTech Holdings 1998 - 1999
Cendant Corp. 1993 - 1998
Skills
Video Marketing, Video, Digital Media, Social Media, Online Advertising, YouTube, Advertising, SEO, Management, Digital Marketing, Facebook, Strategy, Online Video Marketing, Integrated Marketing, Account Management, Web Design, Web Video, Video Editing, PPC, SEM, Digital Video, Viral Marketing, Website Development, Viral Video, Google Adwords, Website SEO, Internet Video, Video Advertising, Online Video Strategy, VSEO, Video Marketing Denver, Video Production, Video Search Engine..., Video Business Promotion, Video Distribution, Small Business Video..., Small Business Video..., Local Video Marketing, Local Video Advertising, Online Video Advertising, Online Video Ads, Small Business Video, Video SEO Service, Online Video Services, Web Optimized Video, Video Marketing..., Local Video Company, Local Video Advertising..., Affordable Online Videos, Online Video Commercials
Education
The University of Edinburgh
BSc, Psychology, Social Anthropology, Mathematics
Inverness Royal Academy
30 Second Video Marketing January 2011 - Present
Local Web Design and SEO January 2011 - Present
ConsultantFORCE July 2009 - August 2010
Johns Manville (a Berkshire Hathaway Company) July 2008 - June 2009
MediaNews Group Interactive (partnered with Yahoo! Hotjobs) November 2007 - July 2008
eWork Markets 1999 - 2007
TeleTech Holdings 1998 - 1999
Cendant Corp. 1993 - 1998
Skills
Video Marketing, Video, Digital Media, Social Media, Online Advertising, YouTube, Advertising, SEO, Management, Digital Marketing, Facebook, Strategy, Online Video Marketing, Integrated Marketing, Account Management, Web Design, Web Video, Video Editing, PPC, SEM, Digital Video, Viral Marketing, Website Development, Viral Video, Google Adwords, Website SEO, Internet Video, Video Advertising, Online Video Strategy, VSEO, Video Marketing Denver, Video Production, Video Search Engine..., Video Business Promotion, Video Distribution, Small Business Video..., Small Business Video..., Local Video Marketing, Local Video Advertising, Online Video Advertising, Online Video Ads, Small Business Video, Video SEO Service, Online Video Services, Web Optimized Video, Video Marketing..., Local Video Company, Local Video Advertising..., Affordable Online Videos, Online Video Commercials
Education
The University of Edinburgh
BSc, Psychology, Social Anthropology, Mathematics
Inverness Royal Academy
Jessica Neasbitt Jessica Neasbitt's TeleTech Holdings Experience June 2007 - November 2012
Job HRMS Consultant
Industry Outsourcing/Offshoring
Experience
Charles Schwab October 2014 - Present
CedarCrestone November 2012 - October 2014
TeleTech Holdings June 2007 - November 2012
Country Dinner Playhouse February 2006 - May 2007
Skills
HRIS, Oracle HR, Kronos Timekeeping, Oracle SQL, System Administration, Problem Solving, Strategic Planning, Reports, Office Management, Microsoft Office, Cultural Anthropology, SQL, Workforce Management, CRM, Oracle, Call Centers, BPO, Outsourcing, Vendor Management, Contact Centers, Payroll, Performance Management, Shared Services, Process Improvement, Business Analysis
Education
University of Colorado Colorado Springs 2001 — 2005
Bachelor of Arts (B.A.), Communication, General
Elizabeth High School
High School Diploma
Charles Schwab October 2014 - Present
CedarCrestone November 2012 - October 2014
TeleTech Holdings June 2007 - November 2012
Country Dinner Playhouse February 2006 - May 2007
Skills
HRIS, Oracle HR, Kronos Timekeeping, Oracle SQL, System Administration, Problem Solving, Strategic Planning, Reports, Office Management, Microsoft Office, Cultural Anthropology, SQL, Workforce Management, CRM, Oracle, Call Centers, BPO, Outsourcing, Vendor Management, Contact Centers, Payroll, Performance Management, Shared Services, Process Improvement, Business Analysis
Education
University of Colorado Colorado Springs 2001 — 2005
Bachelor of Arts (B.A.), Communication, General
Elizabeth High School
High School Diploma
James Sam Parish James Sam Parish's TeleTech Holdings Experience November 2008 - June 2009
Job Education Specialist at The Holocaust Museum and Education Center of Southwest Florida
Industry Professional Training & Coaching
Experience
The Holocaust Museum and Education Center of Southwest Florida August 2012 - Present
Teletech Holdings November 2008 - June 2009
T-Mobile, USA January 2006 - October 2008
Lake Sumter Community College February 2001 - December 2005
Lake County Schools August 1998 - June 2000
Skills
History, Research, Writing, Archiving, College Teaching, Curriculum Design, Corporate Training, Customer Service, Training Delivery, Call Centers, Training, Instructor-led Training, Instructional Design, Teaching, Program Management, E-Learning, Management, Leadership, Digital Preservation, Team Building
Education
Southern Connecticut State University 1989 — 1992
Master of Science, History
Franklin Pierce College 1984 — 1987
Bachelor of Arts, Anthropology
The Holocaust Museum and Education Center of Southwest Florida August 2012 - Present
Teletech Holdings November 2008 - June 2009
T-Mobile, USA January 2006 - October 2008
Lake Sumter Community College February 2001 - December 2005
Lake County Schools August 1998 - June 2000
Skills
History, Research, Writing, Archiving, College Teaching, Curriculum Design, Corporate Training, Customer Service, Training Delivery, Call Centers, Training, Instructor-led Training, Instructional Design, Teaching, Program Management, E-Learning, Management, Leadership, Digital Preservation, Team Building
Education
Southern Connecticut State University 1989 — 1992
Master of Science, History
Franklin Pierce College 1984 — 1987
Bachelor of Arts, Anthropology
Emily Looney Emily Looney's TeleTech Holdings Experience December 2010 - May 2013
Job At Home Technical Support Agent at TeleTech Holdings
Industry Consumer Services
Experience
TeleTech Holdings December 2010 - May 2013
Wyndham Vacation Ownership 2013 - 2013
Educated K9 August 2009 - 2013
Ladies and Tramps Doggie Daycare 2009 - 2010
Digital Lighthouse 1999 - 2002
Skills
Dog Training, Computer Repair, Customer Service, Desktop Systems, Windows, Troubleshooting, End User Support, Call Center, Desktop Support, Operating Systems, Documentation, Microsoft Office, Administration, Software Installation, Installations, Telecommunications, Computer Hardware, Online Communication, Security, Technical Support, Microsoft Excel, Microsoft Project, Microsoft Visio, Microsoft Access, PowerPoint, System Administration, Call Centers, Network Administration, Customer Satisfaction, Hardware, XP, Software Documentation, Service Delivery, Team Building, Avaya, Network Security, Visio, MS Project, DNS, Vendor Management, Workforce Management, Windows 7, OS X, Customer Experience, Networking
Education
Capella University 2013 — 2014
BSIT, Computer and Information Systems Security/Information Assurance
University of Phoenix 2009 — 2013
Associates Degee, Information Technology
Animal Behavior College 2007 — 2009
Certificate, Dog Obedience Training
Fort Scott Community College 2002 — 2003
TeleTech Holdings December 2010 - May 2013
Wyndham Vacation Ownership 2013 - 2013
Educated K9 August 2009 - 2013
Ladies and Tramps Doggie Daycare 2009 - 2010
Digital Lighthouse 1999 - 2002
Skills
Dog Training, Computer Repair, Customer Service, Desktop Systems, Windows, Troubleshooting, End User Support, Call Center, Desktop Support, Operating Systems, Documentation, Microsoft Office, Administration, Software Installation, Installations, Telecommunications, Computer Hardware, Online Communication, Security, Technical Support, Microsoft Excel, Microsoft Project, Microsoft Visio, Microsoft Access, PowerPoint, System Administration, Call Centers, Network Administration, Customer Satisfaction, Hardware, XP, Software Documentation, Service Delivery, Team Building, Avaya, Network Security, Visio, MS Project, DNS, Vendor Management, Workforce Management, Windows 7, OS X, Customer Experience, Networking
Education
Capella University 2013 — 2014
BSIT, Computer and Information Systems Security/Information Assurance
University of Phoenix 2009 — 2013
Associates Degee, Information Technology
Animal Behavior College 2007 — 2009
Certificate, Dog Obedience Training
Fort Scott Community College 2002 — 2003
Jean Wagner Jean Wagner's TeleTech Holdings Experience 1993 - 2001
Job Independent Consultant, Arbonne International
Industry Marketing and Advertising
Experience
Arbonne International November 2005 - Present
BNI Business Networking Iternational 2007 - 2010
BNI 2007 - 2008
Protena 2001 - 2002
TeleTech October 1993 - July 2001
TeleTech Holdings 1993 - 2001
Information Handling Services May 1984 - January 1993
IHS 1984 - 1993
Education
Southern Methodist University - Cox School of Business 1977 — 1978
MBA, Finance, Marketing
Tufts University 1970 — 1974
BA, French
Arbonne International November 2005 - Present
BNI Business Networking Iternational 2007 - 2010
BNI 2007 - 2008
Protena 2001 - 2002
TeleTech October 1993 - July 2001
TeleTech Holdings 1993 - 2001
Information Handling Services May 1984 - January 1993
IHS 1984 - 1993
Education
Southern Methodist University - Cox School of Business 1977 — 1978
MBA, Finance, Marketing
Tufts University 1970 — 1974
BA, French
Heidi Carter Heidi Carter's TeleTech Holdings Experience January 2007 - January 2009
Job Application Analyst at SCL Health
Industry Hospital & Health Care
Experience
SCL Health August 2012 - Present
University of Colorado Hospital December 2010 - August 2012
TeleTech Holdings January 2007 - January 2009
McKesson Health Solutions April 2006 - October 2006
Scottish Re January 2006 - April 2006
Anthem Blue Cross Blue Shield September 2003 - May 2005
Anthem Blue Cross Blue Shield June 2002 - September 2003
Anthem Blue Cross Blue Shield October 2000 - June 2002
Skills
Problem Solving, Strategic Planning, Troubleshooting, Healthcare, Healthcare IT, Healthcare Information..., Training, Visio, Project Management, Business Analysis, Change Management, EMR, Process Improvement, Time Management, Microsoft Office, Management, Epic Systems, Vendor Management, System Administration, EHR, Software Documentation, Ambulatory, Six Sigma, Software Implementation, Business Process, CPOE, HL7
Education
University of Colorado Denver 1997 — 1999
MSHA/MBA, Health Administration and Business
Miami University 1990 — 1994
B.S./B.A., Zoology
SCL Health August 2012 - Present
University of Colorado Hospital December 2010 - August 2012
TeleTech Holdings January 2007 - January 2009
McKesson Health Solutions April 2006 - October 2006
Scottish Re January 2006 - April 2006
Anthem Blue Cross Blue Shield September 2003 - May 2005
Anthem Blue Cross Blue Shield June 2002 - September 2003
Anthem Blue Cross Blue Shield October 2000 - June 2002
Skills
Problem Solving, Strategic Planning, Troubleshooting, Healthcare, Healthcare IT, Healthcare Information..., Training, Visio, Project Management, Business Analysis, Change Management, EMR, Process Improvement, Time Management, Microsoft Office, Management, Epic Systems, Vendor Management, System Administration, EHR, Software Documentation, Ambulatory, Six Sigma, Software Implementation, Business Process, CPOE, HL7
Education
University of Colorado Denver 1997 — 1999
MSHA/MBA, Health Administration and Business
Miami University 1990 — 1994
B.S./B.A., Zoology
Nick Dailey Nick Dailey's TeleTech Holdings Experience September 2007 - September 2012
Job Aircraft Technician in the United States Air Force
Industry Information Technology and Services
Experience
United States Air Force January 2012 - Present
Teletech Holdings September 2007 - September 2012
Circuit City October 2002 - March 2007
RadioShack June 2001 - June 2002
Education
Community College of the Air Force 2012 — 2014
Associate's Degree, Aircraft Armament Systems Technology
Missouri State University 2009 — 2013
Bachelor of Applied Science (BASc), Physics
United States Air Force January 2012 - Present
Teletech Holdings September 2007 - September 2012
Circuit City October 2002 - March 2007
RadioShack June 2001 - June 2002
Education
Community College of the Air Force 2012 — 2014
Associate's Degree, Aircraft Armament Systems Technology
Missouri State University 2009 — 2013
Bachelor of Applied Science (BASc), Physics
Annette Webb Annette Webb's TeleTech Holdings Experience 2012 - October 2013
Job Design • Direction • Illustration
Industry Graphic Design
Experience
TeleTech Holdings 2012 - October 2013
Peppers&Rogers Group September 1999 - 2012
Annette Webb Design 1998 - 2000
Cowles Business Media/Primedia: Folio Magazine August 1992 - July 1996
Skills
Creative Direction, Photography, Publishing, Layout, Editorial, Brand Development, Art, Illustration, Integrated Marketing, Interactive Marketing, Publications, Management, CRM, Graphic Design, Art Direction, Copywriting, Direct Marketing, InDesign, Photoshop, Illustrator, Pen & Ink, Watercolor, Magazines
Education
School of Visual Arts 1983 — 1984
Design & Illustration
Manhattanville College 1979 — 1983
Bachelor of Fine Arts (BFA)
TeleTech Holdings 2012 - October 2013
Peppers&Rogers Group September 1999 - 2012
Annette Webb Design 1998 - 2000
Cowles Business Media/Primedia: Folio Magazine August 1992 - July 1996
Skills
Creative Direction, Photography, Publishing, Layout, Editorial, Brand Development, Art, Illustration, Integrated Marketing, Interactive Marketing, Publications, Management, CRM, Graphic Design, Art Direction, Copywriting, Direct Marketing, InDesign, Photoshop, Illustrator, Pen & Ink, Watercolor, Magazines
Education
School of Visual Arts 1983 — 1984
Design & Illustration
Manhattanville College 1979 — 1983
Bachelor of Fine Arts (BFA)
Carol Cordova Carol Cordova's TeleTech Holdings Experience September 2010 - September 2012
Job Graphic Designer/Quoting Specialist at Blink Marketing & Signs
Industry Design
Experience
Blink Marketing & Signs March 2015 - Present
All Kinds of Signs February 2013 - March 2015
TeleTech Holdings September 2010 - September 2012
Teletech Holdings April 2011 - June 2011
Teletech Holdings September 2010 - April 2011
Sizzle Promotions, LTD April 2003 - May 2007
FASTSIGNS January 2000 - April 2003
Sign Concepts June 1993 - December 1999
Skills
Troubleshooting, PowerPoint, Outstanding Customer..., Copywriting, Graphic Design, Sales, Training, Strategic Planning, Marketing, Management, Microsoft Office, Customer Satisfaction, Marketing Strategy, Advertising, Public Relations, Customer Service, Social Networking, Public Speaking
Education
Lorain County Community College 2012 — 2014
ASSOCIATE OF APPLIED BUSINESS, Web Development, 4.0
Cuyahoga Community College 1999 — 2001
no, Mechanical Engineering Technologies
Virginia Marti College 1986 — 1990
None, Interior Architectural Design Studies
Blink Marketing & Signs March 2015 - Present
All Kinds of Signs February 2013 - March 2015
TeleTech Holdings September 2010 - September 2012
Teletech Holdings April 2011 - June 2011
Teletech Holdings September 2010 - April 2011
Sizzle Promotions, LTD April 2003 - May 2007
FASTSIGNS January 2000 - April 2003
Sign Concepts June 1993 - December 1999
Skills
Troubleshooting, PowerPoint, Outstanding Customer..., Copywriting, Graphic Design, Sales, Training, Strategic Planning, Marketing, Management, Microsoft Office, Customer Satisfaction, Marketing Strategy, Advertising, Public Relations, Customer Service, Social Networking, Public Speaking
Education
Lorain County Community College 2012 — 2014
ASSOCIATE OF APPLIED BUSINESS, Web Development, 4.0
Cuyahoga Community College 1999 — 2001
no, Mechanical Engineering Technologies
Virginia Marti College 1986 — 1990
None, Interior Architectural Design Studies
Phil Chipouras Phil Chipouras's TeleTech Holdings Experience 1994 - 1999
Job Senior Consultant at Mullin International
Industry Management Consulting
Experience
Mullin International June 2013 - Present
Phil Chipouras Career Consulting December 2009 - Present
Lee Hecht Harrison October 2002 - March 2009
Alva Learning Systems 1999 - 2001
TeleTech Holdings 1994 - 1999
VSA/ Vistar 1991 - 1994
Phil Chipouras Training and Consulting 1988 - 1991
Skills
Human Resources, Career Management, Training, Executive Coaching, Leadership Development, MBTI, Organizational..., Talent Management, Coaching, Strategy, Outplacement, Employee Training, Career Development, Executive Management, Performance Management, Onboarding, Organizational..., Leadership, Program Management, Start-ups, Management, Change Management, Conflict Resolution, Instructional Design, Public Speaking, Project Management, Employee Engagement, Consulting, Budgets, Entrepreneurship, Strategic Planning, Recruiting, Management Development, HR Consulting, Succession Planning, Resume Writing, Career Counseling, Management Consulting, Job Coaching, Training Delivery, Talent Acquisition, Employee Relations, Workforce Planning, Workshop Facilitation, 360 Feedback, Personnel Management, Deferred Compensation, Job Search, Interviews, Employee Benefits
Education
Colorado State University
M.Ed., Training and Dev
Mullin International June 2013 - Present
Phil Chipouras Career Consulting December 2009 - Present
Lee Hecht Harrison October 2002 - March 2009
Alva Learning Systems 1999 - 2001
TeleTech Holdings 1994 - 1999
VSA/ Vistar 1991 - 1994
Phil Chipouras Training and Consulting 1988 - 1991
Skills
Human Resources, Career Management, Training, Executive Coaching, Leadership Development, MBTI, Organizational..., Talent Management, Coaching, Strategy, Outplacement, Employee Training, Career Development, Executive Management, Performance Management, Onboarding, Organizational..., Leadership, Program Management, Start-ups, Management, Change Management, Conflict Resolution, Instructional Design, Public Speaking, Project Management, Employee Engagement, Consulting, Budgets, Entrepreneurship, Strategic Planning, Recruiting, Management Development, HR Consulting, Succession Planning, Resume Writing, Career Counseling, Management Consulting, Job Coaching, Training Delivery, Talent Acquisition, Employee Relations, Workforce Planning, Workshop Facilitation, 360 Feedback, Personnel Management, Deferred Compensation, Job Search, Interviews, Employee Benefits
Education
Colorado State University
M.Ed., Training and Dev
Asia Hughes's TeleTech Holdings Experience November 2009 - December 2010
Job MSOM Operations Management
Industry Logistics and Supply Chain
Experience
Jankel Tactical Systems LLC June 2015 - August 2015
IAC Group June 2014 - June 2015
Faurecia April 2014 - June 2014
Amazon Fulfillment September 2012 - April 2014
IHOP May 2013 - March 2014
BMW of North America, LLC January 2011 - December 2011
Teletech Holdings November 2009 - December 2010
Disney Distribution Center 2009 - 2009
Network Geriatric Services 2007 - 2009
Birnie Hope Center/ North Hope Center 2005 - 2007
Skills
Microsoft Office, Team Building, Leadership, Inventory Management, Customer Service, Retail, Management, Social Media, Training, Sales, Teamwork, Logistics, Supply Chain, Coaching, Lean Manufacturing, Customer Satisfaction, Microsoft Excel, PowerPoint, Microsoft Word, Strategic Planning, Event Planning, Public Speaking
Education
Morris College 2002 — 2007
Bachelor of Science (B.S.), Health Services/Allied Health/Health Sciences, General
Jonesville High School 1998 — 2002
Diploma, College Prepared
Charleston Southern University
Master of Science (MS), Organizational Management
Jankel Tactical Systems LLC June 2015 - August 2015
IAC Group June 2014 - June 2015
Faurecia April 2014 - June 2014
Amazon Fulfillment September 2012 - April 2014
IHOP May 2013 - March 2014
BMW of North America, LLC January 2011 - December 2011
Teletech Holdings November 2009 - December 2010
Disney Distribution Center 2009 - 2009
Network Geriatric Services 2007 - 2009
Birnie Hope Center/ North Hope Center 2005 - 2007
Skills
Microsoft Office, Team Building, Leadership, Inventory Management, Customer Service, Retail, Management, Social Media, Training, Sales, Teamwork, Logistics, Supply Chain, Coaching, Lean Manufacturing, Customer Satisfaction, Microsoft Excel, PowerPoint, Microsoft Word, Strategic Planning, Event Planning, Public Speaking
Education
Morris College 2002 — 2007
Bachelor of Science (B.S.), Health Services/Allied Health/Health Sciences, General
Jonesville High School 1998 — 2002
Diploma, College Prepared
Charleston Southern University
Master of Science (MS), Organizational Management
Kendrick Koger Kendrick Koger's TeleTech Holdings Experience January 2003 - February 2007
Job Operator at North American Lighting, Inc.
Industry Banking
Experience
North American Lighting, Inc. February 2014 - Present
PILGRIMS PRIDE CORP November 2013 - February 2014
Regions Bank February 2007 - April 2013
TeleTech Holdings January 2003 - February 2007
United States Marine Corps November 1997 - February 2002
Skills
Software Documentation, Process Improvement, Project Management, Visual Basic, Customer Service, Troubleshooting, System Administration, Microsoft Office, Team Leadership, Technical Support, Access, Leadership, Business Analysis, Public Speaking, Banking, Coaching, Management, Program Management, Team Building, Training, Network Security, Security
Education
Virginia College-Birmingham 2004 — 2006
Associate's degree, Computer Programming, 3.96/4.00
University of Alabama in Huntsville 1992 — 1994
Computer Engineering
North American Lighting, Inc. February 2014 - Present
PILGRIMS PRIDE CORP November 2013 - February 2014
Regions Bank February 2007 - April 2013
TeleTech Holdings January 2003 - February 2007
United States Marine Corps November 1997 - February 2002
Skills
Software Documentation, Process Improvement, Project Management, Visual Basic, Customer Service, Troubleshooting, System Administration, Microsoft Office, Team Leadership, Technical Support, Access, Leadership, Business Analysis, Public Speaking, Banking, Coaching, Management, Program Management, Team Building, Training, Network Security, Security
Education
Virginia College-Birmingham 2004 — 2006
Associate's degree, Computer Programming, 3.96/4.00
University of Alabama in Huntsville 1992 — 1994
Computer Engineering
Larry Bricker's TeleTech Holdings Experience August 2003 - May 2006
Job Director, Finance Merchandising
Industry Retail
Experience
Dollar General July 2011 - Present
Dollar General April 2009 - June 2011
Dollar General December 2007 - March 2009
Dollar General July 2006 - November 2007
Nissan North America, Inc. May 2006 - July 2006
TeleTech Holdings August 2003 - May 2006
Caterpillar Inc. May 2002 - July 2002
Boston Market August 1996 - June 2001
Bank One December 1994 - August 1996
Aldi August 1994 - November 1994
Education
Indiana University - Kelley School of Business 2001 — 2003
Master of Business Administration (M.B.A.), Finance, 3.81
Illinois State University 1988 — 1993
Bachelor’s Degree, Double Major: Finance; Economics, 3.30
Dollar General July 2011 - Present
Dollar General April 2009 - June 2011
Dollar General December 2007 - March 2009
Dollar General July 2006 - November 2007
Nissan North America, Inc. May 2006 - July 2006
TeleTech Holdings August 2003 - May 2006
Caterpillar Inc. May 2002 - July 2002
Boston Market August 1996 - June 2001
Bank One December 1994 - August 1996
Aldi August 1994 - November 1994
Education
Indiana University - Kelley School of Business 2001 — 2003
Master of Business Administration (M.B.A.), Finance, 3.81
Illinois State University 1988 — 1993
Bachelor’s Degree, Double Major: Finance; Economics, 3.30
Christine Jones Christine Jones's TeleTech Holdings Experience October 2009 - November 2013
Job Delivering Outstanding and HighEnd Outside General Counsel Services
Industry Legal Services
Experience
TeleTech Holdings October 2009 - November 2013
Archstone-Smith July 2005 - March 2008
Jeppesen Sanderson, Inc November 1997 - July 2005
Tilly & Graves May 1995 - November 1997
Andrews Kurth LLP September 1991 - April 1995
Judge September 1989 - January 1990
Skills
Legal Writing, Immigration Law, Intellectual Property, FLSA, Litigation, Employment Law, Management, Joint Ventures, Legal Issues, Appeals, Compliance, Risk Management, Contract Negotiation, Mergers & Acquisitions, Corporate Governance, Ethics, Management Of Outside..., FCPA, Securities, Strategic Planning, Budgets, Corporate Law, Legal Compliance, International Law, Labor Relations, Commercial Real Estate, Employment Contracts, FMLA, Policy, Licensing
Education
American University Washington College of Law 1988 — 1991
J.D., Law
University of Virginia 1982 — 1986
B.A., English
TeleTech Holdings October 2009 - November 2013
Archstone-Smith July 2005 - March 2008
Jeppesen Sanderson, Inc November 1997 - July 2005
Tilly & Graves May 1995 - November 1997
Andrews Kurth LLP September 1991 - April 1995
Judge September 1989 - January 1990
Skills
Legal Writing, Immigration Law, Intellectual Property, FLSA, Litigation, Employment Law, Management, Joint Ventures, Legal Issues, Appeals, Compliance, Risk Management, Contract Negotiation, Mergers & Acquisitions, Corporate Governance, Ethics, Management Of Outside..., FCPA, Securities, Strategic Planning, Budgets, Corporate Law, Legal Compliance, International Law, Labor Relations, Commercial Real Estate, Employment Contracts, FMLA, Policy, Licensing
Education
American University Washington College of Law 1988 — 1991
J.D., Law
University of Virginia 1982 — 1986
B.A., English
Sean Short's TeleTech Holdings Experience October 2012 - Present
Job at
Industry Telecommunications
Experience
Xfinity 2015 - Present
Local Telecommunications Professionals July 2014 - Present
FTS USA July 2013 - Present
Teletech Holdings October 2012 - Present
Teletech Holdings April 2013 - July 2013
AT&T July 2010 - September 2012
General Contractor April 2010 - December 2010
DirecPath, LLC April 1997 - April 2010
DirecPath, LLC August 2006 - October 2008
Apartment Media Works, LLC 1997 - 2007
Skills
Cabling, IPTV, Telecommunications, IP, Troubleshooting, Optical Fiber, Wireless, VoIP, Broadband, Network Design, Software Installation, Switches, Project Management, Routing, Networking, Ethernet, Operations Management
Education
SBCA 2009 — 2009
Direct TV Installation and Service Classes, Certificate Obtained
Acandemy of Careers and Technology 1996 — 1997
Electrical Technology, Obtained an Apprentive Electrican License
Liberty University 1991 — 1994
3 years, Psychology
Xfinity 2015 - Present
Local Telecommunications Professionals July 2014 - Present
FTS USA July 2013 - Present
Teletech Holdings October 2012 - Present
Teletech Holdings April 2013 - July 2013
AT&T July 2010 - September 2012
General Contractor April 2010 - December 2010
DirecPath, LLC April 1997 - April 2010
DirecPath, LLC August 2006 - October 2008
Apartment Media Works, LLC 1997 - 2007
Skills
Cabling, IPTV, Telecommunications, IP, Troubleshooting, Optical Fiber, Wireless, VoIP, Broadband, Network Design, Software Installation, Switches, Project Management, Routing, Networking, Ethernet, Operations Management
Education
SBCA 2009 — 2009
Direct TV Installation and Service Classes, Certificate Obtained
Acandemy of Careers and Technology 1996 — 1997
Electrical Technology, Obtained an Apprentive Electrican License
Liberty University 1991 — 1994
3 years, Psychology
Jeff Greenblatt Carson Jeff Greenblatt Carson's TeleTech Holdings Experience July 2004 - June 2006
Job Outside General Counsel Legal Services | Attorney with Expertise in StartUps, Corporate, Contracts, IP, HR
Industry Legal Services
Experience
OGC (Outside General Counsel) Services LLC May 2012 - Present
SharpShooter Imaging January 2014 - April 2015
PartMiner WorldWide Inc. June 2006 - May 2012
TeleTech Holdings July 2004 - June 2006
Tanning Technology Corporation April 2001 - June 2003
Rational Software Corporation, MediaOne Group, Lane Powell, Montgomery Green September 1987 - April 2001
Skills
Corporate Law, IT law, Human Resources, International Business..., Employment Law, Contract Negotiation, Corporate Governance, Intellectual Property, Independent Contractors, Technology Transactions, Consulting Agreements, Licensing Agreements, Services Agreements, Securities Law, Litigation, Insurance Law, Risk Management, Analytical Reasoning, Technology Transfer, Strategic Sourcing, Semiconductor Industry, Software Licensing, Compliance, Insurance, Employee Benefits, Employment Contracts, Policy, Strategic Planning, International Law, Corporate Advisory, Business Advisory, Issue Identification, Issue Resolution, Legal Compliance, Legal Issues, Legal Advice, Board Governance, Board of Director..., Problem Solving, Legal Writing, Procurement, Business Process..., Licensing, Securities Regulation, Board of Directors, Service Level Agreements, Mergers & Acquisitions, Due Diligence, Joint Ventures, Venture Capital
Education
University of Oregon School of Law 1984 — 1987
Doctor of Law (JD), Law, 3.74 (top 6%)
University of Colorado at Boulder 1979 — 1983
BS, Civil Engineering
University of Colorado Denver
Information Systems
OGC (Outside General Counsel) Services LLC May 2012 - Present
SharpShooter Imaging January 2014 - April 2015
PartMiner WorldWide Inc. June 2006 - May 2012
TeleTech Holdings July 2004 - June 2006
Tanning Technology Corporation April 2001 - June 2003
Rational Software Corporation, MediaOne Group, Lane Powell, Montgomery Green September 1987 - April 2001
Skills
Corporate Law, IT law, Human Resources, International Business..., Employment Law, Contract Negotiation, Corporate Governance, Intellectual Property, Independent Contractors, Technology Transactions, Consulting Agreements, Licensing Agreements, Services Agreements, Securities Law, Litigation, Insurance Law, Risk Management, Analytical Reasoning, Technology Transfer, Strategic Sourcing, Semiconductor Industry, Software Licensing, Compliance, Insurance, Employee Benefits, Employment Contracts, Policy, Strategic Planning, International Law, Corporate Advisory, Business Advisory, Issue Identification, Issue Resolution, Legal Compliance, Legal Issues, Legal Advice, Board Governance, Board of Director..., Problem Solving, Legal Writing, Procurement, Business Process..., Licensing, Securities Regulation, Board of Directors, Service Level Agreements, Mergers & Acquisitions, Due Diligence, Joint Ventures, Venture Capital
Education
University of Oregon School of Law 1984 — 1987
Doctor of Law (JD), Law, 3.74 (top 6%)
University of Colorado at Boulder 1979 — 1983
BS, Civil Engineering
University of Colorado Denver
Information Systems
Shantell Bowleg Shantell Bowleg's TeleTech Holdings Experience September 2013 - Present
Job Licensed Insurance Agent/CSR at Teletech Holdings
Industry Medical Practice
Experience
Teletech Holdings September 2013 - Present
Lincoln College of Technology March 2012 - July 2013
Education
Lincoln College of Technology-West Palm Beach 2012 — 2014
Medical Office Management, Medical/Clinical Assistant, 3.85 GPA
Teletech Holdings September 2013 - Present
Lincoln College of Technology March 2012 - July 2013
Education
Lincoln College of Technology-West Palm Beach 2012 — 2014
Medical Office Management, Medical/Clinical Assistant, 3.85 GPA
Amanda Trick's TeleTech Holdings Experience July 2015 - Present
Job Professional author and screen writer for film and television
Industry Writing and Editing
Experience
TeleTech Holdings July 2015 - Present
Author - January 1996 - Present
Author - 1990 - Present
NSF October 2014 - November 2014
Solutions Manufacturing November 2002 - June 2014
World Wrestling Entertainment July 2012 - March 2014
Lockheed Martin 2007 - 2008
Skills
Editing, Creative Writing, Blogging, Photoshop, Photography, Microsoft Office, Social Media, Video, Public Relations, Film, Proofreading, Public Speaking, Copy Editing, Technical Writing, Video Editing, Social Networking, Entertainment, Video Production, Event Management, Facebook, Customer Service, Event Planning, Social Media Marketing, Marketing
Education
Full Sail University 2013 — 2015
Bachelor of Science (BS), Sports Marketing and Media
Full Sail University 2012 — 2014
Bachelor of Fine Arts (BFA), Creative Writing for Entertainment
TeleTech Holdings July 2015 - Present
Author - January 1996 - Present
Author - 1990 - Present
NSF October 2014 - November 2014
Solutions Manufacturing November 2002 - June 2014
World Wrestling Entertainment July 2012 - March 2014
Lockheed Martin 2007 - 2008
Skills
Editing, Creative Writing, Blogging, Photoshop, Photography, Microsoft Office, Social Media, Video, Public Relations, Film, Proofreading, Public Speaking, Copy Editing, Technical Writing, Video Editing, Social Networking, Entertainment, Video Production, Event Management, Facebook, Customer Service, Event Planning, Social Media Marketing, Marketing
Education
Full Sail University 2013 — 2015
Bachelor of Science (BS), Sports Marketing and Media
Full Sail University 2012 — 2014
Bachelor of Fine Arts (BFA), Creative Writing for Entertainment
Shannon Fischer's TeleTech Holdings Experience July 2001 - February 2004
Job Strategic Alliances Director
Industry Information Technology and Services
Experience
Montage Video Interviewing January 2015 - September 2015
Aon Hewitt July 2014 - December 2014
Aon March 2014 - July 2014
Aon Hewitt 2012 - 2014
Aon Hewitt 2009 - 2012
HireRight September 2007 - April 2009
Hewitt Associates March 2004 - September 2007
TeleTech Holdings July 2001 - February 2004
AT&T October 2000 - May 2001
Qwest November 1998 - October 2000
Skills
Outsourcing, Vendor Management, Management, Strategy, Business Development, Program Management, Process Improvement, Sourcing, Change Management, BPO, Strategic Sourcing, Project Management, Performance Management, Cross-functional Team..., Service Delivery, Business Process..., Human Resources, Professional Services, Negotiation, HRO, Governance, Product Management, Procurement, Six Sigma, Salesforce.com, Talent Acquisition, RPO, VMS, Strategic Alliances, Contract Management, Strategic Partnerships, Channel Partners, Sales Channel..., Revenue Enhancement, Relationship Management, Relationship Development, Client Relations, Client Services, Customer Engagement, Customer Relations, Client Liaison, Client Development, Team Leadership, Interpersonal..., Contingent Recruitment, Strategic Thinking, C-Level Relationships, C-Level Presentations, C-Level Negotiations, C-Level Communications
Education
Regis University 1998 — 2003
Management of Communications and Media Technology, Bachelor of Science
Regis University 1998 — 2003
Bachelor of Science (B.S.), Management of Communications and Media Technology
Montage Video Interviewing January 2015 - September 2015
Aon Hewitt July 2014 - December 2014
Aon March 2014 - July 2014
Aon Hewitt 2012 - 2014
Aon Hewitt 2009 - 2012
HireRight September 2007 - April 2009
Hewitt Associates March 2004 - September 2007
TeleTech Holdings July 2001 - February 2004
AT&T October 2000 - May 2001
Qwest November 1998 - October 2000
Skills
Outsourcing, Vendor Management, Management, Strategy, Business Development, Program Management, Process Improvement, Sourcing, Change Management, BPO, Strategic Sourcing, Project Management, Performance Management, Cross-functional Team..., Service Delivery, Business Process..., Human Resources, Professional Services, Negotiation, HRO, Governance, Product Management, Procurement, Six Sigma, Salesforce.com, Talent Acquisition, RPO, VMS, Strategic Alliances, Contract Management, Strategic Partnerships, Channel Partners, Sales Channel..., Revenue Enhancement, Relationship Management, Relationship Development, Client Relations, Client Services, Customer Engagement, Customer Relations, Client Liaison, Client Development, Team Leadership, Interpersonal..., Contingent Recruitment, Strategic Thinking, C-Level Relationships, C-Level Presentations, C-Level Negotiations, C-Level Communications
Education
Regis University 1998 — 2003
Management of Communications and Media Technology, Bachelor of Science
Regis University 1998 — 2003
Bachelor of Science (B.S.), Management of Communications and Media Technology
Sharise Johnson-Moore's TeleTech Holdings Experience May 2012 - August 2012
Job CNA
Industry Hospital & Health Care
Experience
SNJMoore Entertainment November 1978 - Present
Self - Employed October 2014 - January 2015
National Agents Alliance August 2013 - November 2013
Teletech Holdings May 2012 - August 2012
Sharise Moore's Daycare January 2006 - September 2010
Victory Gospel Singers of Hampton VA January 2003 - September 2007
Tidewater Staffing January 2002 - January 2006
Majik City Restaurant and Lounge July 1993 - January 2004
Skills
Voice Over, Singer-songwriter, entertainer, vocalist, Entertainment, Singing, Weddings, Music, Digital Photography, Acting, Film, Music Production, Television, Music Industry, Type 65 wpm, Windows Appications, Nurses Aide, Performing Arts, Voice Acting, Vocalist, Musical Theatre, Improvisation, Data Entry, Customer Service, Sales, Leadership, Healthcare
Education
Health Start 2014 — 2014
Certificate of Completion, Certificate of Completion - Nurse Aide Training Program
University of Phoenix 2005 — 2006
Psychology
I C Norcom High School --Portsmouth VA 1987 — 1991
High School, General Education Studies
SNJMoore Entertainment November 1978 - Present
Self - Employed October 2014 - January 2015
National Agents Alliance August 2013 - November 2013
Teletech Holdings May 2012 - August 2012
Sharise Moore's Daycare January 2006 - September 2010
Victory Gospel Singers of Hampton VA January 2003 - September 2007
Tidewater Staffing January 2002 - January 2006
Majik City Restaurant and Lounge July 1993 - January 2004
Skills
Voice Over, Singer-songwriter, entertainer, vocalist, Entertainment, Singing, Weddings, Music, Digital Photography, Acting, Film, Music Production, Television, Music Industry, Type 65 wpm, Windows Appications, Nurses Aide, Performing Arts, Voice Acting, Vocalist, Musical Theatre, Improvisation, Data Entry, Customer Service, Sales, Leadership, Healthcare
Education
Health Start 2014 — 2014
Certificate of Completion, Certificate of Completion - Nurse Aide Training Program
University of Phoenix 2005 — 2006
Psychology
I C Norcom High School --Portsmouth VA 1987 — 1991
High School, General Education Studies
Beccy Dreyling Beccy Dreyling's TeleTech Holdings Experience 2000 - 2004
Job Program Manager / Scrum Master at Gorilla Logic
Industry Computer Software
Experience
Gorilla Logic February 2015 - Present
CenturyLink April 2013 - January 2015
Photobucket May 2012 - April 2013
Local Matters, Inc. January 2010 - May 2012
Local Matters, Inc. July 2008 - December 2009
Clear Technology March 2004 - June 2008
Clear Technology March 2004 - June 2008
TeleTech Holdings 2000 - 2004
Skills
Agile Methodologies, Scrum, Agile Project Management, Business Analysis, Requirements Analysis, Software Project..., SDLC, Requirements Gathering, Program Management, Project Management, Product Management, CRM, Software Documentation, E-commerce, Product Development, User Experience, Business Process, Testing, Process Improvement, SaaS, Management
Education
University of Denver 2001 — 2004
MA, Computer Technology
Seattle University 1992 — 1995
BA, Psychology
University of Washington 1984 — 1989
Bachelor of Arts (B.A.), Communication and Media Studies
Gorilla Logic February 2015 - Present
CenturyLink April 2013 - January 2015
Photobucket May 2012 - April 2013
Local Matters, Inc. January 2010 - May 2012
Local Matters, Inc. July 2008 - December 2009
Clear Technology March 2004 - June 2008
Clear Technology March 2004 - June 2008
TeleTech Holdings 2000 - 2004
Skills
Agile Methodologies, Scrum, Agile Project Management, Business Analysis, Requirements Analysis, Software Project..., SDLC, Requirements Gathering, Program Management, Project Management, Product Management, CRM, Software Documentation, E-commerce, Product Development, User Experience, Business Process, Testing, Process Improvement, SaaS, Management
Education
University of Denver 2001 — 2004
MA, Computer Technology
Seattle University 1992 — 1995
BA, Psychology
University of Washington 1984 — 1989
Bachelor of Arts (B.A.), Communication and Media Studies
Erick Vazquez's TeleTech Holdings Experience December 2006 - July 2007
Job Help Desk Specialist
Industry Higher Education
Experience
Apollo Group October 2009 - Present
TeleTech January 2007 - June 2009
Teletech Holdings, December 2006 - July 2007
Proulex Universidad de Guadalajara January 2004 - December 2006
Skills
Active Directory, Troubleshooting, Windows 7, Technical Support, SharePoint, Computer Hardware, XP, Software Documentation, Visio, ITIL, SQL, Windows, Microsoft Exchange, System Administration, Call Centers, Windows XP
Education
University of Phoenix 2012 — 2015
Software engineering, Information Technology
University of Phoenix 2010 — 2012
Associate of Arts and Sciences (AAS), Networking, 3.2 GPA
Universidad de Guadalajara 2008 — 2009
English teacher training certification, Teaching English as a Second or Foreign Language/ESL Language Instructor, B
Apollo Group October 2009 - Present
TeleTech January 2007 - June 2009
Teletech Holdings, December 2006 - July 2007
Proulex Universidad de Guadalajara January 2004 - December 2006
Skills
Active Directory, Troubleshooting, Windows 7, Technical Support, SharePoint, Computer Hardware, XP, Software Documentation, Visio, ITIL, SQL, Windows, Microsoft Exchange, System Administration, Call Centers, Windows XP
Education
University of Phoenix 2012 — 2015
Software engineering, Information Technology
University of Phoenix 2010 — 2012
Associate of Arts and Sciences (AAS), Networking, 3.2 GPA
Universidad de Guadalajara 2008 — 2009
English teacher training certification, Teaching English as a Second or Foreign Language/ESL Language Instructor, B
Keith L. Vencel Keith L. Vencel's TeleTech Holdings Experience November 2010 - January 2012
Job Sr. Talent Consultant, HR Talent Management & Operations at Vanderbilt University and Medical Center
Industry Human Resources
Experience
Vanderbilt University Medical Center March 2013 - Present
Southwest Regional Medical Center, Georgetown, Ohio 2012 - 2013
Vision for Transition - Consulting Firm July 2011 - November 2012
TeleTech Holdings November 2010 - January 2012
Providence Health and Services September 2008 - November 2010
University of Phoenix, Northern California June 1993 - December 2008
Interim Solutions March 2008 - September 2008
Human Capital Optimization October 2004 - September 2008
Sutter Health May 1997 - October 2004
US Air Force May 1985 - 1994
Skills
Organizational..., Employee Relations, Talent Management, Human Capital Management, Coaching, Team Building, Strategic Planning, Healthcare, Customer Service, Mentoring, Leadership Development, Change Management, Employee Benefits, Personnel Management, Management, Recruiting, Leadership, Strategy, Human Resources, Sourcing, Process Improvement, Start-ups, Talent Acquisition, Business Development, Business Strategy, HRIS, Training, Program Management, Applicant Tracking..., Performance Management, Onboarding, Employee Engagement, Workforce Planning, Interviews
Education
Golden Gate University 1985 — 1986
MS, Human Resource Management
Cleveland State University 1979 — 1981
BA, Social Service
Vanderbilt University Medical Center March 2013 - Present
Southwest Regional Medical Center, Georgetown, Ohio 2012 - 2013
Vision for Transition - Consulting Firm July 2011 - November 2012
TeleTech Holdings November 2010 - January 2012
Providence Health and Services September 2008 - November 2010
University of Phoenix, Northern California June 1993 - December 2008
Interim Solutions March 2008 - September 2008
Human Capital Optimization October 2004 - September 2008
Sutter Health May 1997 - October 2004
US Air Force May 1985 - 1994
Skills
Organizational..., Employee Relations, Talent Management, Human Capital Management, Coaching, Team Building, Strategic Planning, Healthcare, Customer Service, Mentoring, Leadership Development, Change Management, Employee Benefits, Personnel Management, Management, Recruiting, Leadership, Strategy, Human Resources, Sourcing, Process Improvement, Start-ups, Talent Acquisition, Business Development, Business Strategy, HRIS, Training, Program Management, Applicant Tracking..., Performance Management, Onboarding, Employee Engagement, Workforce Planning, Interviews
Education
Golden Gate University 1985 — 1986
MS, Human Resource Management
Cleveland State University 1979 — 1981
BA, Social Service
Gilles Robitaille Gilles Robitaille's TeleTech Holdings Experience September 2006 - January 2008
Job Customer Service Representative at Davis and Henderson
Industry Computer Software
Experience
Davis and Henderson July 2014 - Present
Personal Tax Service January 1993 - Present
London Life January 2014 - May 2014
Davis & Henderson January 2008 - October 2013
Teletech Holdings September 2006 - January 2008
Skills
Customer Service, Small Business, Software Documentation, Team Leadership, Windows, Technical Support, Networking, Microsoft Office, Training, Troubleshooting
Education
Fanshawe College 2006 — 2008
Business-Accounting, Diploma
Fanshawe College 1996 — 1998
Business, Financial Services
Franco-Jeunesse 1976 — 1978
Diploma, General
Toronto School of Business
Micro Computers and Business Applications
Wheable Center for Adult Education
Davis and Henderson July 2014 - Present
Personal Tax Service January 1993 - Present
London Life January 2014 - May 2014
Davis & Henderson January 2008 - October 2013
Teletech Holdings September 2006 - January 2008
Skills
Customer Service, Small Business, Software Documentation, Team Leadership, Windows, Technical Support, Networking, Microsoft Office, Training, Troubleshooting
Education
Fanshawe College 2006 — 2008
Business-Accounting, Diploma
Fanshawe College 1996 — 1998
Business, Financial Services
Franco-Jeunesse 1976 — 1978
Diploma, General
Toronto School of Business
Micro Computers and Business Applications
Wheable Center for Adult Education
Malcolm Burleson Malcolm Burleson's TeleTech Holdings Experience 2004 - 2007
Job A Principle Partner at FNJ & Associates
Industry Information Technology and Services
Experience
FNJ & Associates November 2014 - Present
SMS Systems Maintenance Services May 2013 - November 2014
Solar-Nomics June 2009 - August 2013
Onyx Services & Solutions August 2011 - August 2012
Verizon Business 2007 - June 2009
TeleTech Holdings 2004 - 2007
Avaya Inc. March 2000 - October 2004
IBM 1995 - 2000
Skills
Leadership, SaaS, Outsourcing, Vendor Management, BPO, IT Outsourcing, Channel, Business Development, Call Center, Solution Selling, Managed Services, Telecommunications, Professional Services, Management, Sales Process, Recruiting, Training, Sales Management, Cloud Computing, Business Process, New Business Development, Enterprise Software, Cross-functional Team..., CRM, Product Management, Strategic Partnerships, Account Management, Call Centers, Business Alliances, Business Intelligence, Customer Experience, Direct Sales, Executive Management, IT Strategy, Lead Generation, Process Improvement, Sales, Sales Operations, Salesforce.com, Start-ups, Strategy, Team Leadership, Consulting, Business Process..., ERP
Education
Sam Houston State University 1989 — 1995
Bachelor of Business Administration, Business Marketing
FNJ & Associates November 2014 - Present
SMS Systems Maintenance Services May 2013 - November 2014
Solar-Nomics June 2009 - August 2013
Onyx Services & Solutions August 2011 - August 2012
Verizon Business 2007 - June 2009
TeleTech Holdings 2004 - 2007
Avaya Inc. March 2000 - October 2004
IBM 1995 - 2000
Skills
Leadership, SaaS, Outsourcing, Vendor Management, BPO, IT Outsourcing, Channel, Business Development, Call Center, Solution Selling, Managed Services, Telecommunications, Professional Services, Management, Sales Process, Recruiting, Training, Sales Management, Cloud Computing, Business Process, New Business Development, Enterprise Software, Cross-functional Team..., CRM, Product Management, Strategic Partnerships, Account Management, Call Centers, Business Alliances, Business Intelligence, Customer Experience, Direct Sales, Executive Management, IT Strategy, Lead Generation, Process Improvement, Sales, Sales Operations, Salesforce.com, Start-ups, Strategy, Team Leadership, Consulting, Business Process..., ERP
Education
Sam Houston State University 1989 — 1995
Bachelor of Business Administration, Business Marketing
Ron Keran's TeleTech Holdings Experience January 2008 - July 2008
Job Business Operations Leader
Industry Information Technology and Services
Experience
TriZetto, A Cognizant Company April 2015 - Present
TriZetto, A Cognizant Company March 2013 - April 2015
TriZetto Corporation August 2011 - March 2013
CapTech May 2010 - August 2011
TeleTech July 2008 - November 2009
TeleTech Holdings January 2008 - July 2008
TeleTech Holdings October 2006 - January 2008
Ceridian October 2002 - October 2006
Sierra-Cedar (formerly The Hunter Group) January 1999 - October 2002
The Coca-Cola Company January 1989 - January 1999
Skills
BPO, Vendor Management, Outsourcing, Business Process..., Process Improvement, Change Management, Business Analysis, Program Management, Project Management, Workforce Management, Call Center, Performance Management, Business Intelligence, Software Project..., PMP, CRM, SDLC, IT Strategy, Business Process..., Talent Acquisition, Analysis, Transition Management, Business Transformation, Service Delivery, Project Portfolio..., Integration, Cross-functional Team..., IT Management, Call Centers, Account Management, Business Process, Software Documentation, Leadership, Quality Assurance, Management, Strategy, Team Management, Enterprise Software, ERP, Project Planning, Recruiting, Consulting, Human Resources, Management Consulting, PMO, Strategic Planning, Executive Management, Operations Management, Customer Satisfaction, Budgets
Education
Georgia Institute of Technology 1983 — 1988
B.S., Operations Research/MSCI (School of Industrial Engineering)
Swainsboro High School 1979 — 1982
Diploma, College Prepratory
TriZetto, A Cognizant Company April 2015 - Present
TriZetto, A Cognizant Company March 2013 - April 2015
TriZetto Corporation August 2011 - March 2013
CapTech May 2010 - August 2011
TeleTech July 2008 - November 2009
TeleTech Holdings January 2008 - July 2008
TeleTech Holdings October 2006 - January 2008
Ceridian October 2002 - October 2006
Sierra-Cedar (formerly The Hunter Group) January 1999 - October 2002
The Coca-Cola Company January 1989 - January 1999
Skills
BPO, Vendor Management, Outsourcing, Business Process..., Process Improvement, Change Management, Business Analysis, Program Management, Project Management, Workforce Management, Call Center, Performance Management, Business Intelligence, Software Project..., PMP, CRM, SDLC, IT Strategy, Business Process..., Talent Acquisition, Analysis, Transition Management, Business Transformation, Service Delivery, Project Portfolio..., Integration, Cross-functional Team..., IT Management, Call Centers, Account Management, Business Process, Software Documentation, Leadership, Quality Assurance, Management, Strategy, Team Management, Enterprise Software, ERP, Project Planning, Recruiting, Consulting, Human Resources, Management Consulting, PMO, Strategic Planning, Executive Management, Operations Management, Customer Satisfaction, Budgets
Education
Georgia Institute of Technology 1983 — 1988
B.S., Operations Research/MSCI (School of Industrial Engineering)
Swainsboro High School 1979 — 1982
Diploma, College Prepratory
Ken Perdue's TeleTech Holdings Experience October 2004 - November 2008
Job VP International Operations
Industry Outsourcing/Offshoring
Experience
Fareportal September 2014 - May 2015
TeleTech May 2014 - July 2014
Sitel January 2011 - March 2014
Alorica December 2008 - December 2010
TeleTech Holdings October 2004 - November 2008
Travelocity.com January 2001 - October 2004
Citigroup June 1992 - January 2001
Arlington Independent School District August 1991 - June 1992
Burleson Independent School District January 1991 - June 1991
Skills
Call Center, Customer Satisfaction, Customer Service, Coaching, Account Management, BPO, Outsourcing, Process Improvement, Operations Management, Business Process..., Quality Assurance, Team Building, Team Leadership, P&L Management, Organizational..., Program Management, Leadership Development, Contract Negotiation, Call Centers, Workforce Management, Training, Management, Project Management, Vendor Management, Analysis, Leadership, Customer Experience, CRM, Offshoring, Performance Management, Contact Centers, Team Management, Service Delivery, Call Center Development, Change Management, Cross-functional Team..., Inbound Marketing, Mergers & Acquisitions, Customer Retention, Integration, Telecommunications, Strategy, Strategic Planning, Consulting, Business Development, SLA, Resource Management, Mentoring
Education
Texas Christian University 1996 — 1998
Masters of Business Administration, Business Administration and Management, General
Texas A&M University-Commerce 1986 — 1990
BS, Mathematics
Fareportal September 2014 - May 2015
TeleTech May 2014 - July 2014
Sitel January 2011 - March 2014
Alorica December 2008 - December 2010
TeleTech Holdings October 2004 - November 2008
Travelocity.com January 2001 - October 2004
Citigroup June 1992 - January 2001
Arlington Independent School District August 1991 - June 1992
Burleson Independent School District January 1991 - June 1991
Skills
Call Center, Customer Satisfaction, Customer Service, Coaching, Account Management, BPO, Outsourcing, Process Improvement, Operations Management, Business Process..., Quality Assurance, Team Building, Team Leadership, P&L Management, Organizational..., Program Management, Leadership Development, Contract Negotiation, Call Centers, Workforce Management, Training, Management, Project Management, Vendor Management, Analysis, Leadership, Customer Experience, CRM, Offshoring, Performance Management, Contact Centers, Team Management, Service Delivery, Call Center Development, Change Management, Cross-functional Team..., Inbound Marketing, Mergers & Acquisitions, Customer Retention, Integration, Telecommunications, Strategy, Strategic Planning, Consulting, Business Development, SLA, Resource Management, Mentoring
Education
Texas Christian University 1996 — 1998
Masters of Business Administration, Business Administration and Management, General
Texas A&M University-Commerce 1986 — 1990
BS, Mathematics
John Cannava John Cannava's TeleTech Holdings Experience January 2007 - February 2008
Job Vice President Information Systems at Ping Identity
Industry Outsourcing/Offshoring
Experience
Ping Identity May 2014 - Present
TeleTech February 2013 - April 2014
TeleTech July 2012 - February 2013
TeleTech June 2011 - November 2012
TeleTech February 2010 - June 2011
TeleTech February 2008 - February 2010
TeleTech Holdings January 2007 - February 2008
TeleTech Holdings October 2006 - January 2007
SANZ Inc. March 2006 - October 2006
TeleTech Holdings, Inc June 2005 - March 2006
Skills
Project Management, Business Process Design, Business Strategy, Financial Analysis, Process Improvement, Organizational..., Databases, Strategy, SDLC, Business Intelligence, Accounting, Oracle, Managerial Finance, Management, Project Portfolio..., Cross-functional Team..., Analysis, Business Analysis, Vendor Management, Hyperion Enterprise, Customer Service, Oracle E-Business Suite, International Business, Salesforce.com, Operations Management, Leadership, Business Process..., Program Management, Human Resources, Project Planning, Outsourcing, Change Management, Management Consulting, Training, Finance, CRM, Shared Services, IT Strategy, Information Technology, Software Development, ERP, Business Process, Project Delivery, BPO, Offshoring, Financial Modeling, Call Centers, PMO, Service Delivery, IT Management
Education
Colorado State University 1995 — 1999
Bachelor of Arts, Political Science
Langley HS 1991 — 1995
Ping Identity May 2014 - Present
TeleTech February 2013 - April 2014
TeleTech July 2012 - February 2013
TeleTech June 2011 - November 2012
TeleTech February 2010 - June 2011
TeleTech February 2008 - February 2010
TeleTech Holdings January 2007 - February 2008
TeleTech Holdings October 2006 - January 2007
SANZ Inc. March 2006 - October 2006
TeleTech Holdings, Inc June 2005 - March 2006
Skills
Project Management, Business Process Design, Business Strategy, Financial Analysis, Process Improvement, Organizational..., Databases, Strategy, SDLC, Business Intelligence, Accounting, Oracle, Managerial Finance, Management, Project Portfolio..., Cross-functional Team..., Analysis, Business Analysis, Vendor Management, Hyperion Enterprise, Customer Service, Oracle E-Business Suite, International Business, Salesforce.com, Operations Management, Leadership, Business Process..., Program Management, Human Resources, Project Planning, Outsourcing, Change Management, Management Consulting, Training, Finance, CRM, Shared Services, IT Strategy, Information Technology, Software Development, ERP, Business Process, Project Delivery, BPO, Offshoring, Financial Modeling, Call Centers, PMO, Service Delivery, IT Management
Education
Colorado State University 1995 — 1999
Bachelor of Arts, Political Science
Langley HS 1991 — 1995
Ivo Benvenuti's TeleTech Holdings Experience May 2004 - May 2007
Job Sr Manager Software Development
Industry Airlines/Aviation
Experience
Sabre Airline Solutions February 2012 - Present
Sabre Holdings March 2009 - February 2012
GetThere May 2007 - March 2009
TeleTech Holdings May 2004 - May 2007
PSIONTEKLOGIX May 1997 - May 2004
Skills
Agile Methodologies, Scrum, Software Development, Software Project..., Agile Project Management, .NET, UML, Leadership, XML, Project Planning, Project Management, Web Development, Java, JavaScript, Management, Web Services, Test Driven Development, Spring, C#, Spring Framework
Education
Universidad Abierta Interamericana 2001 — 2007
Bachelor's degree, Computer Software Engineering
Colegio Pio IX
Electronics Technician
Sabre Airline Solutions February 2012 - Present
Sabre Holdings March 2009 - February 2012
GetThere May 2007 - March 2009
TeleTech Holdings May 2004 - May 2007
PSIONTEKLOGIX May 1997 - May 2004
Skills
Agile Methodologies, Scrum, Software Development, Software Project..., Agile Project Management, .NET, UML, Leadership, XML, Project Planning, Project Management, Web Development, Java, JavaScript, Management, Web Services, Test Driven Development, Spring, C#, Spring Framework
Education
Universidad Abierta Interamericana 2001 — 2007
Bachelor's degree, Computer Software Engineering
Colegio Pio IX
Electronics Technician
Lindsey Underwood's TeleTech Holdings Experience August 2008 - August 2009
Job Experienced Global Recruitment and Shared Services Leader
Industry Human Resources
Experience
TeleTech January 2013 - Present
TeleTech April 2011 - January 2013
TeleTech February 2010 - April 2011
TeleTech August 2009 - April 2011
Teletech Holdings August 2008 - August 2009
TeleTech November 2006 - July 2008
TeleTech May 2006 - November 2006
The Sports Authority 2005 - 2006
Skills
Recruiting, Project Management, Tax Credits, Training, Personnel Management, BPO, Call Center, Taleo, Vendor Management, Applicant Tracking..., Customer Experience, Performance Management, Talent Acquisition, Process Improvement, Onboarding, HRIS, Customer Satisfaction, Human Resources, Outsourcing, WOTC, Assessment &..., Strategy, Call Centers, Software Documentation, Management, Hiring, Strategic Planning, CRM, Workforce Management, Leadership, Temporary Placement, Budgets, Service Delivery, Business Process..., Employee Relations, Workforce Planning
Education
University of Colorado Denver 2004 — 2006
MBA, Business Administration
University of Wyoming 1998 — 2002
Bachelor, Music
TeleTech January 2013 - Present
TeleTech April 2011 - January 2013
TeleTech February 2010 - April 2011
TeleTech August 2009 - April 2011
Teletech Holdings August 2008 - August 2009
TeleTech November 2006 - July 2008
TeleTech May 2006 - November 2006
The Sports Authority 2005 - 2006
Skills
Recruiting, Project Management, Tax Credits, Training, Personnel Management, BPO, Call Center, Taleo, Vendor Management, Applicant Tracking..., Customer Experience, Performance Management, Talent Acquisition, Process Improvement, Onboarding, HRIS, Customer Satisfaction, Human Resources, Outsourcing, WOTC, Assessment &..., Strategy, Call Centers, Software Documentation, Management, Hiring, Strategic Planning, CRM, Workforce Management, Leadership, Temporary Placement, Budgets, Service Delivery, Business Process..., Employee Relations, Workforce Planning
Education
University of Colorado Denver 2004 — 2006
MBA, Business Administration
University of Wyoming 1998 — 2002
Bachelor, Music
Ray Mueller's TeleTech Holdings Experience February 2004 - April 2006
Job ITSpecialist, Health Homes at Niagara Falls Memorial Medical Center
Industry Information Technology and Services
Experience
Niagara Falls Memorial Medical Center June 2014 - Present
Canisius College January 2014 - Present
HEALTHeLINK September 2013 - June 2014
HEALTHeLINK February 2011 - August 2013
Ashesi Global Services May 2007 - December 2011
Ray Mueller Consulting April 2006 - February 2011
RR Donnelley February 2008 - December 2008
TeleTech Holdings February 2004 - April 2006
TeleTech Holdings April 2001 - February 2004
TeleTech December 1998 - April 2001
Skills
SDLC, Disaster Recovery, Data Warehousing, Web Services, Service Integration, Business Continuity..., CRM, Pentaho, HL7, Integration, ETL, Outsourcing, Requirements Analysis, Visio, Microsoft SQL Server, SaaS, Enterprise Architecture, Start-ups, Management, Consulting, Software Development, Information Technology, Networking, IT Strategy, Leadership, Databases, Vendor Management, IT Management, Business Analysis, System Deployment, Business Development, Mirth Connect, HL7 Integration, Pentaho PDI ETL, Healthcare Information..., IT Infrastructure..., Pentaho Business..., EMR/EHR, Cloud Computing, Clinical Data Structures, Clinical Repository..., Solution Architect, Team Building, Data Center Architecture, Cross Functional Team..., BPO, Customer Experience..., CentOS/Linux, PostgreSQL, Microsoft .NET
Education
American InterContinental University 2004 — 2005
Masters/Graduate, Information Technology & Information Securty
American InterContinental University 2001 — 2004
BSIT, Information Technology
Niagara Falls Memorial Medical Center June 2014 - Present
Canisius College January 2014 - Present
HEALTHeLINK September 2013 - June 2014
HEALTHeLINK February 2011 - August 2013
Ashesi Global Services May 2007 - December 2011
Ray Mueller Consulting April 2006 - February 2011
RR Donnelley February 2008 - December 2008
TeleTech Holdings February 2004 - April 2006
TeleTech Holdings April 2001 - February 2004
TeleTech December 1998 - April 2001
Skills
SDLC, Disaster Recovery, Data Warehousing, Web Services, Service Integration, Business Continuity..., CRM, Pentaho, HL7, Integration, ETL, Outsourcing, Requirements Analysis, Visio, Microsoft SQL Server, SaaS, Enterprise Architecture, Start-ups, Management, Consulting, Software Development, Information Technology, Networking, IT Strategy, Leadership, Databases, Vendor Management, IT Management, Business Analysis, System Deployment, Business Development, Mirth Connect, HL7 Integration, Pentaho PDI ETL, Healthcare Information..., IT Infrastructure..., Pentaho Business..., EMR/EHR, Cloud Computing, Clinical Data Structures, Clinical Repository..., Solution Architect, Team Building, Data Center Architecture, Cross Functional Team..., BPO, Customer Experience..., CentOS/Linux, PostgreSQL, Microsoft .NET
Education
American InterContinental University 2004 — 2005
Masters/Graduate, Information Technology & Information Securty
American InterContinental University 2001 — 2004
BSIT, Information Technology
Nadia Christmas's TeleTech Holdings Experience 1999 - 2001
Job Pension Analyst at Fidelity Investments
Industry Financial Services
Experience
Fidelity Investments September 2007 - Present
Fidelity Investments May 2004 - September 2007
Fresenius Medical Care, NA May 2001 - May 2004
Teletech Holdings 1999 - 2001
Education
University of Massachusetts, Lowell 1995 — 2000
Fidelity Investments September 2007 - Present
Fidelity Investments May 2004 - September 2007
Fresenius Medical Care, NA May 2001 - May 2004
Teletech Holdings 1999 - 2001
Education
University of Massachusetts, Lowell 1995 — 2000
Rick Bethany's TeleTech Holdings Experience 2003 - 2006
Job Accounting Mgr Goodrich
Industry Consumer Services
Experience
Goodrich 2008 - Present
Teletech Holdings 2003 - 2006
Education
Texas A&M University-Commerce 1979 — 1982
BS
Goodrich 2008 - Present
Teletech Holdings 2003 - 2006
Education
Texas A&M University-Commerce 1979 — 1982
BS
Jen Alverson's TeleTech Holdings Experience June 2004 - October 2011
Job Manager, Upgrade and Retention at DIRECTV
Industry Telecommunications
Experience
Directv October 2011 - Present
TeleTech Holdings June 2004 - October 2011
TeleTech June 2004 - October 2011
TeleTech November 2006 - September 2008
Business Communications January 2005 - November 2006
TeleTech 2005 - 2006
TeleTech June 2004 - January 2005
Skills
Project Management, Service Delivery, Client Communication, BPO, Strategic Thinking, Contract Management, Training, Leadership, Management, Workforce Management, Six Sigma, Coaching, Call Centers, Customer Retention, Process Improvement, Outsourcing, Customer Satisfaction, Team Leadership, Operations Management, Team Building, Customer Experience, Telecommunications
Education
University of Denver 2000 — 2004
Bachelor of Science, International Business
University of Denver 2000 — 2004
BSBA, International Business
University of Denver - Daniels College of Business 2000 — 2004
BSBA, International Business
Directv October 2011 - Present
TeleTech Holdings June 2004 - October 2011
TeleTech June 2004 - October 2011
TeleTech November 2006 - September 2008
Business Communications January 2005 - November 2006
TeleTech 2005 - 2006
TeleTech June 2004 - January 2005
Skills
Project Management, Service Delivery, Client Communication, BPO, Strategic Thinking, Contract Management, Training, Leadership, Management, Workforce Management, Six Sigma, Coaching, Call Centers, Customer Retention, Process Improvement, Outsourcing, Customer Satisfaction, Team Leadership, Operations Management, Team Building, Customer Experience, Telecommunications
Education
University of Denver 2000 — 2004
Bachelor of Science, International Business
University of Denver 2000 — 2004
BSBA, International Business
University of Denver - Daniels College of Business 2000 — 2004
BSBA, International Business
William Beans's TeleTech Holdings Experience 2002 - 2004
Job Chairman & CEO at Tenacity Capital Ventures
Industry Telecommunications
Experience
Tenacity Capital Ventures January 2012 - Present
Open Range COmmunications September 2004 - December 2011
TeleTech Holdings 2002 - 2004
SwitchPoint Networks, Inc. 2000 - 2002
ICG 1999 - 2002
AT&T Local - Teleport Communications 1991 - 1999
Skills
Business Strategy, Wireless, Telecommunications, WiMAX, Networking, MPLS, Wireless Broadband, Strategic Planning, Mobile Devices, IP, Start-ups, VoIP, Mergers & Acquisitions, Broadband, Marketing Strategy, Sales, Business Development, Project Planning, Product Management, Vendor Management, New Business Development, Direct Sales, LTE, Salesforce.com, Fiber Optics, SaaS, Contract Negotiation, Team Building, Management, Marketing, Solution Selling, Cross-functional Team..., Mobile Technology, Cellular Communications, Executive Management, 4G, Strategic Partnerships, Optical Fiber, Cloud Computing, UMTS, Microwave
Education
University of Nebraska-Lincoln 1984 — 1988
Bachelor of Science (BS), Construction Engineering
Creighton Prep 1979 — 1983
Tenacity Capital Ventures January 2012 - Present
Open Range COmmunications September 2004 - December 2011
TeleTech Holdings 2002 - 2004
SwitchPoint Networks, Inc. 2000 - 2002
ICG 1999 - 2002
AT&T Local - Teleport Communications 1991 - 1999
Skills
Business Strategy, Wireless, Telecommunications, WiMAX, Networking, MPLS, Wireless Broadband, Strategic Planning, Mobile Devices, IP, Start-ups, VoIP, Mergers & Acquisitions, Broadband, Marketing Strategy, Sales, Business Development, Project Planning, Product Management, Vendor Management, New Business Development, Direct Sales, LTE, Salesforce.com, Fiber Optics, SaaS, Contract Negotiation, Team Building, Management, Marketing, Solution Selling, Cross-functional Team..., Mobile Technology, Cellular Communications, Executive Management, 4G, Strategic Partnerships, Optical Fiber, Cloud Computing, UMTS, Microwave
Education
University of Nebraska-Lincoln 1984 — 1988
Bachelor of Science (BS), Construction Engineering
Creighton Prep 1979 — 1983
Khou Yang's TeleTech Holdings Experience July 1995 - March 2001
Job Software Test Engineer at Digital Globe
Industry Telecommunications
Experience
Digital Globe January 2011 - Present
QBE Insurance November 2010 - January 2011
Wells Fargo March 2010 - October 2010
NICE Systems, Inc June 2001 - January 2002
TeleTech Holdings July 1995 - March 2001
Skills
Java, Requirements Analysis, Testing, Test Automation, Unix, Quality Assurance, SQL, Test Planning, Databases, Test Cases, Quality Center, Regression Testing, User Acceptance Testing, C#, Scrum, HP Quality Center
Education
Regis University 2006 — 2010
Bachelor of Science, Computer Information Systems 5/2010
Digital Globe January 2011 - Present
QBE Insurance November 2010 - January 2011
Wells Fargo March 2010 - October 2010
NICE Systems, Inc June 2001 - January 2002
TeleTech Holdings July 1995 - March 2001
Skills
Java, Requirements Analysis, Testing, Test Automation, Unix, Quality Assurance, SQL, Test Planning, Databases, Test Cases, Quality Center, Regression Testing, User Acceptance Testing, C#, Scrum, HP Quality Center
Education
Regis University 2006 — 2010
Bachelor of Science, Computer Information Systems 5/2010
Shelly Andreatta's TeleTech Holdings Experience November 2003 - May 2007
Job Administrative Assistant / Coordinator
Industry Mechanical or Industrial Engineering
Experience
DaVita Kidney Care December 2014 - July 2015
Vistar, A PFG Company October 2007 - December 2014
TeleTech Holdings November 2003 - May 2007
CH2M Hill July 2001 - November 2003
Phoenix Capital, Inc. October 1997 - October 1999
Skills
E-procurement, Purchasing, Microsoft Office, Inventory Management, Outlook, Customer Service, Sourcing, Procurement, Management, Pricing, Sales, Vendor Management, Process Improvement, Team Building, Account Management, Outsourcing
Education
Tarrant County College 1991 — 1992
DaVita Kidney Care December 2014 - July 2015
Vistar, A PFG Company October 2007 - December 2014
TeleTech Holdings November 2003 - May 2007
CH2M Hill July 2001 - November 2003
Phoenix Capital, Inc. October 1997 - October 1999
Skills
E-procurement, Purchasing, Microsoft Office, Inventory Management, Outlook, Customer Service, Sourcing, Procurement, Management, Pricing, Sales, Vendor Management, Process Improvement, Team Building, Account Management, Outsourcing
Education
Tarrant County College 1991 — 1992
Koretia Williams's TeleTech Holdings Experience November 1999 - October 2000
Job Research Coordinator at Cleveland Clinic
Industry Health, Wellness and Fitness
Experience
Cleveland Clinic January 2008 - Present
Cleveland Clinic January 2007 - January 2008
Shaker Title Corporation January 2005 - August 2006
Cleveland Board of Education November 2001 - September 2004
Teletech Holdings November 1999 - October 2000
SPS Temporaries May 1999 - October 1999
Skills
Customer Service, Microsoft Word, Microsoft Excel, Microsoft Office, Healthcare, Outlook, Teaching, PowerPoint, Medical Terminology, Social Media, Event Management, Data Entry, Budgets, Event Planning, Leadership
Education
Chancellor University 2007 — 2009
Master of Business Administration (MBA), Business Administration and Management, General
David N. Myers University 2004 — 2007
Bachelor of Science (BS), Business Administration and Management, General
Cleveland Clinic January 2008 - Present
Cleveland Clinic January 2007 - January 2008
Shaker Title Corporation January 2005 - August 2006
Cleveland Board of Education November 2001 - September 2004
Teletech Holdings November 1999 - October 2000
SPS Temporaries May 1999 - October 1999
Skills
Customer Service, Microsoft Word, Microsoft Excel, Microsoft Office, Healthcare, Outlook, Teaching, PowerPoint, Medical Terminology, Social Media, Event Management, Data Entry, Budgets, Event Planning, Leadership
Education
Chancellor University 2007 — 2009
Master of Business Administration (MBA), Business Administration and Management, General
David N. Myers University 2004 — 2007
Bachelor of Science (BS), Business Administration and Management, General
Chuning Ho's TeleTech Holdings Experience 1987 - 1999
Job VP of Operation at Mobinex Inc.
Industry Internet
Experience
Mobinex Inc. Director of Project ManagementTeleTech1987 - 2000
TeleTech Holdings 1987 - 1999
Education
Pennsylvania State University-Great Valley Graduate Center 1980 — 1984
Mobinex Inc. Director of Project ManagementTeleTech1987 - 2000
TeleTech Holdings 1987 - 1999
Education
Pennsylvania State University-Great Valley Graduate Center 1980 — 1984
Frank Isabella's TeleTech Holdings Experience 1999 - 2001
Job Driver at Drive Rite
Industry Transportation/Trucking/Railroad
Experience
Drive Rite LaborerLabor ReadyAugust 2002 - April 2008
CMG Freight July 2001 - August 2002
Teletech 1999 - 2001
Teletech Holdings 1999 - 2001
Education
Holyoke Community College 1996 — 1999
Drive Rite LaborerLabor ReadyAugust 2002 - April 2008
CMG Freight July 2001 - August 2002
Teletech 1999 - 2001
Teletech Holdings 1999 - 2001
Education
Holyoke Community College 1996 — 1999
Jesse Bertoli's TeleTech Holdings Experience 2007 - 2008
Job Security Administrator at Pinnacol Assurance
Industry Insurance
Experience
Pinnacol Assurance 2008 - Present
TeleTech Holdings 2007 - 2008
TeleTech 2005 - 2007
IBM/Global Services 2002 - 2006
Galileo International 2000 - 2006
Skills
CISSP, Firewalls, Network Security, Vulnerability Assessment, PCI DSS, Information Security, Cisco Technologies, Information Security..., Disaster Recovery, Penetration Testing, Vulnerability Management, IPS, VPN, Network Administration, System Administration, Computer Security, Checkpoint, Security, Security Architecture..., Data Center, IT Management
Education
Regis University
Master of Business Administration (MBA)
Pinnacol Assurance 2008 - Present
TeleTech Holdings 2007 - 2008
TeleTech 2005 - 2007
IBM/Global Services 2002 - 2006
Galileo International 2000 - 2006
Skills
CISSP, Firewalls, Network Security, Vulnerability Assessment, PCI DSS, Information Security, Cisco Technologies, Information Security..., Disaster Recovery, Penetration Testing, Vulnerability Management, IPS, VPN, Network Administration, System Administration, Computer Security, Checkpoint, Security, Security Architecture..., Data Center, IT Management
Education
Regis University
Master of Business Administration (MBA)
Deirdre Zoretic's TeleTech Holdings Experience November 2010 - Present
Job Student at American Intercontinental University
Industry Political Organization
Experience
Teletech Holdings November 2010 - Present
Ohio Patient Network August 2000 - October 2007
Education
American InterContinental University 2008 — 2009
Associate of Arts (AA), Medical Billing and Coding, 3.3
American Intercontinental University 2008 — 2009
Associate of Arts (AA), Business Administration
Teletech Holdings November 2010 - Present
Ohio Patient Network August 2000 - October 2007
Education
American InterContinental University 2008 — 2009
Associate of Arts (AA), Medical Billing and Coding, 3.3
American Intercontinental University 2008 — 2009
Associate of Arts (AA), Business Administration
Saida Aamina's TeleTech Holdings Experience September 2006 - April 2007
Job Compliance Officer at Western Union Financial Services.
Industry Financial Services
Experience
Western Union June 2013 - Present
Western Union April 2007 - March 2008
Teletech Holdings September 2006 - April 2007
First Data Corporation May 2005 - September 2006
First Bank June 2002 - May 2005
Skills
AML, Fraud, Privacy Law, Corporate Law, Due Diligence, Risk Management, Banking
Education
Bangalore University
Bachelor's degree, Computer Science
National Computing Center, U.K.
International Diploma in Computer Studies and Finance., Computer Studies, A+
Asset International.
Diploma in Computer Studies
Western Union June 2013 - Present
Western Union April 2007 - March 2008
Teletech Holdings September 2006 - April 2007
First Data Corporation May 2005 - September 2006
First Bank June 2002 - May 2005
Skills
AML, Fraud, Privacy Law, Corporate Law, Due Diligence, Risk Management, Banking
Education
Bangalore University
Bachelor's degree, Computer Science
National Computing Center, U.K.
International Diploma in Computer Studies and Finance., Computer Studies, A+
Asset International.
Diploma in Computer Studies
Cheryl Vincent, MBA, CMC's TeleTech Holdings Experience June 2007 - September 2010
Job Director Quality Assurance at Apria Healthcare
Industry Hospital & Health Care
Experience
Apria Healthcare March 2013 - Present
WellPoint November 2010 - February 2013
TeleTech Holdings June 2007 - September 2010
TeleTech February 2006 - June 2007
TeleTech May 2004 - February 2006
Nextel 1998 - 2001
Skills
Management, Program Management, Change Management, Leadership Development, CRM, Training, Business Strategy, Strategy, Customer Satisfaction, Leadership, Analysis, Performance Management, Process Improvement, Forecasting, Coaching, Quality Assurance, Strategic Planning, Project Management, Business Process..., Call Centers, Workforce Management, Customer Service, Relationship Management, BPO, Telecommunications
Education
Kennesaw State University 2010 — 2010
Managerial Coach Certification
Kennesaw State University - Michael J. Coles College of Business 2008 — 2010
MBA, Business
Villanova University 2006 — 2006
Project Management Certificate
Villanova University 2005 — 2005
Six Sigma Green Belt Certificate
Christopher Newport University
BA, International Culture and Commerce
Apria Healthcare March 2013 - Present
WellPoint November 2010 - February 2013
TeleTech Holdings June 2007 - September 2010
TeleTech February 2006 - June 2007
TeleTech May 2004 - February 2006
Nextel 1998 - 2001
Skills
Management, Program Management, Change Management, Leadership Development, CRM, Training, Business Strategy, Strategy, Customer Satisfaction, Leadership, Analysis, Performance Management, Process Improvement, Forecasting, Coaching, Quality Assurance, Strategic Planning, Project Management, Business Process..., Call Centers, Workforce Management, Customer Service, Relationship Management, BPO, Telecommunications
Education
Kennesaw State University 2010 — 2010
Managerial Coach Certification
Kennesaw State University - Michael J. Coles College of Business 2008 — 2010
MBA, Business
Villanova University 2006 — 2006
Project Management Certificate
Villanova University 2005 — 2005
Six Sigma Green Belt Certificate
Christopher Newport University
BA, International Culture and Commerce
Sharon O'Leary's TeleTech Holdings Experience 2002 - 2005
Job Chief Legal Officer & Vice President, Human Resources
Industry Mechanical or Industrial Engineering
Experience
Fallbrook Technologies September 2010 - Present
Phorm Inc. 2008 - October 2010
Vonage Holdings Corp. 2005 - 2008
TeleTech Holdings 2002 - 2005
LoneTree Capital 2000 - 2002
MediaOne Group Inc. 1999 - 2000
Skills
Mergers, Start-ups, Contract Negotiation, Compliance, Corporate Governance, Intellectual Property, Executive Management, Corporate Law, Joint Ventures, Performance Management, Dispute Resolution, Mergers & Acquisitions, Cross-functional Team..., Due Diligence, Litigation, Legal Writing, Software Licensing, Restructuring, Mediation, Strategy, Business Development, Business Planning, Litigation Management, Negotiation, Management, Human Resources, Divestitures, Outsourcing, Licensing, Business Strategy, Privacy Law, SaaS, Risk Management, Personnel Management, IPO, International Business, Venture Capital, Trademarks, Employment Law, Legal Compliance, Strategic Planning, Change Management, Commercial Litigation, Copyright Law, Strategic Partnerships, Patents, Private Equity, Legal Research, Politics, Team Building
Education
New York Law School 1982 — 1985
JD, Law
Fallbrook Technologies September 2010 - Present
Phorm Inc. 2008 - October 2010
Vonage Holdings Corp. 2005 - 2008
TeleTech Holdings 2002 - 2005
LoneTree Capital 2000 - 2002
MediaOne Group Inc. 1999 - 2000
Skills
Mergers, Start-ups, Contract Negotiation, Compliance, Corporate Governance, Intellectual Property, Executive Management, Corporate Law, Joint Ventures, Performance Management, Dispute Resolution, Mergers & Acquisitions, Cross-functional Team..., Due Diligence, Litigation, Legal Writing, Software Licensing, Restructuring, Mediation, Strategy, Business Development, Business Planning, Litigation Management, Negotiation, Management, Human Resources, Divestitures, Outsourcing, Licensing, Business Strategy, Privacy Law, SaaS, Risk Management, Personnel Management, IPO, International Business, Venture Capital, Trademarks, Employment Law, Legal Compliance, Strategic Planning, Change Management, Commercial Litigation, Copyright Law, Strategic Partnerships, Patents, Private Equity, Legal Research, Politics, Team Building
Education
New York Law School 1982 — 1985
JD, Law
Chris Korneluk's TeleTech Holdings Experience May 2000 - April 2007
Job Human Resource Professional
Industry Human Resources
Experience
The Salvation Army - Ottawa Grace Manor April 2015 - Present
Canadian Commercial Corporation July 2014 - January 2015
Canadian Solar Inc. November 2013 - December 2013
Manpower Canada May 2013 - October 2013
Manpower Canada April 2007 - May 2013
TeleTech Holdings May 2000 - April 2007
TeleTech Holdings June 2005 - December 2006
Skills
Hiring, Employee Relations, Temporary Staffing, Staffing Services, Employee Referral..., Permanent Placement, Staffing Industry, Professional Staffing, Recruiting, Onboarding, Temporary Placement, Human Resources, Call Center, Staff Retention, HR Consulting, Training, Applicant Tracking..., HRIS, Call Centers, Employment, Industrial Sector, Sourcing, Talent Acquisition, Management, Interviews, Job Fairs, Employee Benefits, Technical Recruiting, Internet Recruiting, Contract Recruitment, New Hire Orientations
Education
Western University
Bachelor of Arts (BA), Sociology
Fanshawe College
Certificate, Human Resource Management
The Salvation Army - Ottawa Grace Manor April 2015 - Present
Canadian Commercial Corporation July 2014 - January 2015
Canadian Solar Inc. November 2013 - December 2013
Manpower Canada May 2013 - October 2013
Manpower Canada April 2007 - May 2013
TeleTech Holdings May 2000 - April 2007
TeleTech Holdings June 2005 - December 2006
Skills
Hiring, Employee Relations, Temporary Staffing, Staffing Services, Employee Referral..., Permanent Placement, Staffing Industry, Professional Staffing, Recruiting, Onboarding, Temporary Placement, Human Resources, Call Center, Staff Retention, HR Consulting, Training, Applicant Tracking..., HRIS, Call Centers, Employment, Industrial Sector, Sourcing, Talent Acquisition, Management, Interviews, Job Fairs, Employee Benefits, Technical Recruiting, Internet Recruiting, Contract Recruitment, New Hire Orientations
Education
Western University
Bachelor of Arts (BA), Sociology
Fanshawe College
Certificate, Human Resource Management
Wendy Overlee's TeleTech Holdings Experience April 2006 - April 2007
Job Legal Assistant at Buxton & Buxton, PC/TrustBuilders, Inc.
Industry Legal Services
Experience
Buxton & Buxton, PC October 2012 - Present
Shaheen Law Group June 2008 - August 2010
Shaheen Law Group June 2008 - August 2010
Mobile One Courier June 2007 - August 2008
Teletech Holdings April 2006 - April 2007
Legal Administration January 2000 - January 2006
Tanner, Mulkey, & Gordon, PC September 2001 - January 2005
Skills
Data Entry, Time Management, Legal Documents, Courts, Customer Service, Real Estate, Microsoft Office, Filing, Teamwork, Customer Satisfaction, Estate Planning, Title Insurance, Office Equipment, Legal Research, Legal Assistance, Legal Writing, Document Review, Criminal Law
Education
ECPI University 2010 — 2013
Bachelors Degree, Criminal Justice/Law Enforcement Administration
ECPI College of Technology 2010 — 2012
Bachelor's Degree, Criminal Justice; Criminal Justice
Buxton & Buxton, PC October 2012 - Present
Shaheen Law Group June 2008 - August 2010
Shaheen Law Group June 2008 - August 2010
Mobile One Courier June 2007 - August 2008
Teletech Holdings April 2006 - April 2007
Legal Administration January 2000 - January 2006
Tanner, Mulkey, & Gordon, PC September 2001 - January 2005
Skills
Data Entry, Time Management, Legal Documents, Courts, Customer Service, Real Estate, Microsoft Office, Filing, Teamwork, Customer Satisfaction, Estate Planning, Title Insurance, Office Equipment, Legal Research, Legal Assistance, Legal Writing, Document Review, Criminal Law
Education
ECPI University 2010 — 2013
Bachelors Degree, Criminal Justice/Law Enforcement Administration
ECPI College of Technology 2010 — 2012
Bachelor's Degree, Criminal Justice; Criminal Justice
Debbie Prohaszka's TeleTech Holdings Experience April 2000 - April 2006
Job DMSO at Great West Life
Industry Insurance
Experience
Great West Life 2012 - Present
StarTech.com January 2010 - January 2012
IBM Canada Ltd. April 2006 - December 2009
Teletech Holdings April 2000 - April 2006
Skills
Customer Service, Customer Relations, Problem Solving, Coaching, Business Analysis, Full-cycle Recruiting, Organizational Skills, Decision Making, Dealing with Ambiguity, Root Cause Analysis, Continuous Improvement, Creating Processes
Education
Fanshawe College
Design
Great West Life 2012 - Present
StarTech.com January 2010 - January 2012
IBM Canada Ltd. April 2006 - December 2009
Teletech Holdings April 2000 - April 2006
Skills
Customer Service, Customer Relations, Problem Solving, Coaching, Business Analysis, Full-cycle Recruiting, Organizational Skills, Decision Making, Dealing with Ambiguity, Root Cause Analysis, Continuous Improvement, Creating Processes
Education
Fanshawe College
Design
Mary Lou Luther's TeleTech Holdings Experience January 2000 - January 2001
Job Volunteer Management and Ministry Administration
Industry Nonprofit Organization Management
Experience
First Souther Baptist Church of Golden June 2009 - Present
Dakota Ridge Assembly May 2002 - December 2007
TeleTech Holdings January 2000 - January 2001
Promise Keepers January 1995 - January 2000
Skills
Event Planning, Nonprofits
Education
Colby Community College 1990 — 1992
AA, English
Arapahoe Community College
Computer Support Specialist
Colby Community College
English
Mid-America Business College
First Souther Baptist Church of Golden June 2009 - Present
Dakota Ridge Assembly May 2002 - December 2007
TeleTech Holdings January 2000 - January 2001
Promise Keepers January 1995 - January 2000
Skills
Event Planning, Nonprofits
Education
Colby Community College 1990 — 1992
AA, English
Arapahoe Community College
Computer Support Specialist
Colby Community College
English
Mid-America Business College
Amy Lynch's TeleTech Holdings Experience 2007 - 2009
Job Contact Center Work At Home, Director at IBM Global Process Services
Industry Outsourcing/Offshoring
Experience
Concentrix March 2012 - Present
StarTek July 2009 - December 2011
TeleTech Holdings 2007 - 2009
Qwest Communications 1997 - 1999
Skills
Workforce Planning, Employee Engagement, Performance Management, Succession Planning, Leadership Development
Education
University of San Francisco 1991 — 1993
Masters Degree, Human Resources & Organizational Development
Concentrix March 2012 - Present
StarTek July 2009 - December 2011
TeleTech Holdings 2007 - 2009
Qwest Communications 1997 - 1999
Skills
Workforce Planning, Employee Engagement, Performance Management, Succession Planning, Leadership Development
Education
University of San Francisco 1991 — 1993
Masters Degree, Human Resources & Organizational Development
Mika Rizzo's TeleTech Holdings Experience 2003 - 2005
Job Senior Manager, Investment Accounting
Industry Insurance
Experience
Charles Schwab May 2015 - Present
Insurance September 2010 - May 2015
KRG Capital January 2005 - August 2010
TeleTech Holdings 2003 - 2005
Skills
Sarbanes-Oxley Act, Financial Modeling, Accounting, Mergers & Acquisitions, Financial Reporting, Due Diligence, Financial Analysis
Education
University of Colorado Boulder 1993 — 1997
BS, Accounting
University of Colorado Boulder 1993 — 1997
Bachelor of Science (BS), Accounting
Charles Schwab May 2015 - Present
Insurance September 2010 - May 2015
KRG Capital January 2005 - August 2010
TeleTech Holdings 2003 - 2005
Skills
Sarbanes-Oxley Act, Financial Modeling, Accounting, Mergers & Acquisitions, Financial Reporting, Due Diligence, Financial Analysis
Education
University of Colorado Boulder 1993 — 1997
BS, Accounting
University of Colorado Boulder 1993 — 1997
Bachelor of Science (BS), Accounting
DEBORAH DENT's TeleTech Holdings Experience September 2006 - January 2008
Job Americorps Vista at Big Brothers Big Sisters Of Greater Birmingham
Industry Marketing and Advertising
Experience
Big Brothers Big Sisters Of Greater Birmingham May 2013 - Present
Southern Directory Publishing February 2008 - September 2010
SOUTHERN DIRECTORY PUBLISHING February 2008 - August 2010
TELETECH HOLDINGS September 2006 - January 2008
Teletech Holdings Inc September 2006 - January 2008
Advertising August 2006 - September 2006
Jefferson County Schools August 2004 - August 2006
BELLSOUTH ADVERTISING & PUBLISHING March 1979 - July 2004
BellSouth Advertising and Publishing March 1979 - July 2004
Skills
Team Building, Customer Service, Public Speaking, Call Center, Microsoft Office, Event Planning, Call Centers
Education
Alabama Agricultural and Mechanical University 1972 — 1977
BA, HISTORY
Alabama Agricultural and Mechanical University
Bachelor of Arts, History/Political Science
Big Brothers Big Sisters Of Greater Birmingham May 2013 - Present
Southern Directory Publishing February 2008 - September 2010
SOUTHERN DIRECTORY PUBLISHING February 2008 - August 2010
TELETECH HOLDINGS September 2006 - January 2008
Teletech Holdings Inc September 2006 - January 2008
Advertising August 2006 - September 2006
Jefferson County Schools August 2004 - August 2006
BELLSOUTH ADVERTISING & PUBLISHING March 1979 - July 2004
BellSouth Advertising and Publishing March 1979 - July 2004
Skills
Team Building, Customer Service, Public Speaking, Call Center, Microsoft Office, Event Planning, Call Centers
Education
Alabama Agricultural and Mechanical University 1972 — 1977
BA, HISTORY
Alabama Agricultural and Mechanical University
Bachelor of Arts, History/Political Science
Renita Diekemper's TeleTech Holdings Experience April 2008 - November 2010
Job AFLCIO Community Services Liaison at United Way of the Ozarks
Industry Nonprofit Organization Management
Experience
United Way of the Ozarks November 2012 - Present
Spring Ridge Assisted Living by Americare January 2012 - November 2012
Vetter Health Services November 2010 - January 2012
TeleTech Holdings April 2008 - November 2010
High Expectations, Inc. January 2000 - December 2007
Skills
Call Center, Call Centers, Outlook, Time Management, Management, Access
Education
Drury University 1979 — 1981
n/a, pre nursing
United Way of the Ozarks November 2012 - Present
Spring Ridge Assisted Living by Americare January 2012 - November 2012
Vetter Health Services November 2010 - January 2012
TeleTech Holdings April 2008 - November 2010
High Expectations, Inc. January 2000 - December 2007
Skills
Call Center, Call Centers, Outlook, Time Management, Management, Access
Education
Drury University 1979 — 1981
n/a, pre nursing
Sarah Carbajal's TeleTech Holdings Experience September 2006 - December 2011
Job Accounting Assistant at Nomad Global Communication Solutions
Industry Banking
Experience
Nomad Global Communication Solutions October 2014 - Present
MASH Program-A Patient Matters Company January 2012 - October 2014
Teletech Holdings September 2006 - December 2011
Red Lion Hotels February 2006 - February 2008
Skills
Training, Payroll, Accounts Payable, Accounts Receivable, Accounting, Data Entry, Cost Accounting, Time Management, Outlook, Human Resources, Event Planning
Education
University of Alaska Southeast 2009 — 2014
Bachelor of Business Administration (BBA), Accounting
Covenant Life College 1989 — 2003
Associate of Science (A.S.), Business Administraiton
Nomad Global Communication Solutions October 2014 - Present
MASH Program-A Patient Matters Company January 2012 - October 2014
Teletech Holdings September 2006 - December 2011
Red Lion Hotels February 2006 - February 2008
Skills
Training, Payroll, Accounts Payable, Accounts Receivable, Accounting, Data Entry, Cost Accounting, Time Management, Outlook, Human Resources, Event Planning
Education
University of Alaska Southeast 2009 — 2014
Bachelor of Business Administration (BBA), Accounting
Covenant Life College 1989 — 2003
Associate of Science (A.S.), Business Administraiton
Spencer McIlvain, PHR's TeleTech Holdings Experience July 2012 - Present
Job Senior Human Resource Generalist
Industry Outsourcing/Offshoring
Experience
TeleTech Holdings July 2012 - Present
TeleTech Holdings July 2012 - September 2013
United States Air Force September 1988 - May 2012
United States Air Force April 2006 - May 2006
United States Air Force September 1988 - March 2006
Skills
Training, Employee Benefits, Onboarding, Talent Management, Benefits Administration, Personnel Management, Employee Relations, Applicant Tracking..., Leadership, HRIS, Performance Management, Military, Security Clearance, Government, Human Resources, Employee Engagement, Employee Training, Organizational..., Air Force, Workforce Planning, Coaching, Labor Relations, Recruiting, Leadership Development, Policy, Operational Planning, Deferred Compensation, Program Management, DoD
Education
TUI University 2008 — 2010
Masters of Business Administration, MBA
Park University 2006 — 2008
Bachelor of Science, Management/Human Resources
TeleTech Holdings July 2012 - Present
TeleTech Holdings July 2012 - September 2013
United States Air Force September 1988 - May 2012
United States Air Force April 2006 - May 2006
United States Air Force September 1988 - March 2006
Skills
Training, Employee Benefits, Onboarding, Talent Management, Benefits Administration, Personnel Management, Employee Relations, Applicant Tracking..., Leadership, HRIS, Performance Management, Military, Security Clearance, Government, Human Resources, Employee Engagement, Employee Training, Organizational..., Air Force, Workforce Planning, Coaching, Labor Relations, Recruiting, Leadership Development, Policy, Operational Planning, Deferred Compensation, Program Management, DoD
Education
TUI University 2008 — 2010
Masters of Business Administration, MBA
Park University 2006 — 2008
Bachelor of Science, Management/Human Resources
Loralyn McMeans's TeleTech Holdings Experience October 2012 - Present
Job RN Public Health Analyst at TeleTech Holdings
Industry Mental Health Care
Experience
TeleTech Holdings October 2012 - Present
TeleTech Holdings October 2012 - Present
Community Connections, LLC October 2011 - September 2012
Skills
Nursing, Case Managment, Medication..., Clinical Research, Patient Safety, Mental Health, Hospitals, Treatment, Behavioral Health, Critical Care, Healthcare Management, Clinical Supervision, Therapists, Crisis Intervention, Adolescents, Wellness, Group Therapy, Psychology, Mental Health Counseling, Motivational..., Psychotherapy, Prevention, Medicine, Case Management
Education
The University of Texas Health Science Center at Houston 1977 — 1979
Bachelors Degree, Nursing
McCollum High School San Antonio, Texas 1971 — 1974
TeleTech Holdings October 2012 - Present
TeleTech Holdings October 2012 - Present
Community Connections, LLC October 2011 - September 2012
Skills
Nursing, Case Managment, Medication..., Clinical Research, Patient Safety, Mental Health, Hospitals, Treatment, Behavioral Health, Critical Care, Healthcare Management, Clinical Supervision, Therapists, Crisis Intervention, Adolescents, Wellness, Group Therapy, Psychology, Mental Health Counseling, Motivational..., Psychotherapy, Prevention, Medicine, Case Management
Education
The University of Texas Health Science Center at Houston 1977 — 1979
Bachelors Degree, Nursing
McCollum High School San Antonio, Texas 1971 — 1974
Vannie Harris Jr.'s TeleTech Holdings Experience November 2004 - March 2005
Job Technical Support and Customer Service Professional
Industry Information Technology and Services
Experience
Erie Community College February 2014 - October 2014
Erie Community College January 2008 - December 2011
Teletech Holdings November 2004 - March 2005
ClassifiedsPlus May 2004 - August 2004
Adelphia Communications February 2002 - January 2003
Skills
Software and hardware..., Information Technology,..., Typing Speed: 40WPM,..., Some Visual Basic,..., Technical Support..., problem solver, people..., ability to meet..., multitasking, flexible...
Education
Erie Community College 2008 — 2011
Associate's degree, Information Technology, 2.74
Career Learning Zone 2003 — 2004
Certificate, Technical Support Specialist
Kensington Business Institute 2001 — 2002
Certificate, Basic Computer Programming and Computerized Accounting
Equal Opportunity Center 1999 — 2000
Certificate, Computer Technology and Business Office Skills
Erie Community College February 2014 - October 2014
Erie Community College January 2008 - December 2011
Teletech Holdings November 2004 - March 2005
ClassifiedsPlus May 2004 - August 2004
Adelphia Communications February 2002 - January 2003
Skills
Software and hardware..., Information Technology,..., Typing Speed: 40WPM,..., Some Visual Basic,..., Technical Support..., problem solver, people..., ability to meet..., multitasking, flexible...
Education
Erie Community College 2008 — 2011
Associate's degree, Information Technology, 2.74
Career Learning Zone 2003 — 2004
Certificate, Technical Support Specialist
Kensington Business Institute 2001 — 2002
Certificate, Basic Computer Programming and Computerized Accounting
Equal Opportunity Center 1999 — 2000
Certificate, Computer Technology and Business Office Skills
Consuelo Jackson's TeleTech Holdings Experience October 2010 - January 2012
Job Customer Service at Intuit
Industry Outsourcing/Offshoring
Experience
Turbo Tax January 2012 - Present
Teletech Holdings October 2010 - January 2012
Washington Mutual April 2005 - October 2005
SunTrust Bank January 2002 - January 2004
Bank of America January 2000 - January 2002
Skills
Customer Experience, Process Improvement, ITIL, Business Analysis, Workforce Management, Credit, Microsoft Office, Service Delivery, Microsoft Excel, BPO, Outsourcing, Active Directory, Incident Management, Troubleshooting, Project Management, Change Management, Team Leadership, Outlook, Technical Support, Retail Banking
Education
DeVry University
Screven County High School
Diploma
Walden University
Human Resources
Turbo Tax January 2012 - Present
Teletech Holdings October 2010 - January 2012
Washington Mutual April 2005 - October 2005
SunTrust Bank January 2002 - January 2004
Bank of America January 2000 - January 2002
Skills
Customer Experience, Process Improvement, ITIL, Business Analysis, Workforce Management, Credit, Microsoft Office, Service Delivery, Microsoft Excel, BPO, Outsourcing, Active Directory, Incident Management, Troubleshooting, Project Management, Change Management, Team Leadership, Outlook, Technical Support, Retail Banking
Education
DeVry University
Screven County High School
Diploma
Walden University
Human Resources
Tamara Jensen's TeleTech Holdings Experience October 2007 - January 2008
Job
Industry Medical Practice
Experience
CCSi - Call Center Services, Inc. March 2015 - Present
Xerox May 2014 - February 2015
Myriad Genetics October 2013 - October 2013
Yellow Cab June 2009 - July 2012
Caremark February 2008 - August 2008
Teletech Holdings October 2007 - January 2008
Skills
Customer Service, Microsoft Word, Payroll, Telephone Skills, Cashiering, Data Entry, Data Analysis, Microsoft Excel, Time Management, Teamwork, Call Centers, Phone Etiquette, Listening to customers, Multi Tasking, Multi-line Phone, CRM, Dispatching, Staff Supervision
Education
Salt Lake Community College 2012 — 2013
Medical Coding and Billing
Southern Utah University 2006 — 2007
CCSi - Call Center Services, Inc. March 2015 - Present
Xerox May 2014 - February 2015
Myriad Genetics October 2013 - October 2013
Yellow Cab June 2009 - July 2012
Caremark February 2008 - August 2008
Teletech Holdings October 2007 - January 2008
Skills
Customer Service, Microsoft Word, Payroll, Telephone Skills, Cashiering, Data Entry, Data Analysis, Microsoft Excel, Time Management, Teamwork, Call Centers, Phone Etiquette, Listening to customers, Multi Tasking, Multi-line Phone, CRM, Dispatching, Staff Supervision
Education
Salt Lake Community College 2012 — 2013
Medical Coding and Billing
Southern Utah University 2006 — 2007
TeleTech
Sykes
iQor
cDs Global
eTelecare Global Solutions
Expert Global Solutions
Sykes Enterprises
Atento