Teletech Holdings, Inc
Industry: Business process outsourcing company
DescriptionTTEC is a business process outsourcing company headquartered in Englewood, Colorado, United States which was founded by Kenneth D. Tuchman in 1982. As of late 2018, TTEC has nearly 50,000 employees, operating in 24 countries. Headquarters: Englewood, CO CEO: Kenneth D. Tuchman Revenue: 1.477 billion USD (2017) Subsidiaries: Percepta LLC, TeleTech Canada Inc, Revana Inc.,
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Teletech Holdings, Inc Employees
Employee
Years
Job
Industry
Jolanda Diggins Jolanda Diggins's Teletech Holdings, Inc Experience August 2007 - January 2008
Job Student at the University of Alabama at Birmingham
Industry Alternative Medicine
Experience
Brookwood Medical Center October 2013 - Present
Aramark Dining Services September 2010 - Present
RainSoft Water Treatment Systems February 2008 - January 2009
Teletech Holdings Inc. August 2007 - January 2008
Skills
5+ years of experience..., Certified Food handler, Ability to type 35 wpm, Able To Multi-task, Works well in teams., Microsoft Office, Customer Service, Critical Thinking, Microsoft Excel, Teaching
Education
University of Alabama at Birmingham 2010 — 2015
Bachelor's Degree, Respiratory Care Therapy/Therapist
Lawson State Community College-Birmingham Campus 2004 — 2006
Associate of Science (A.S.), Biology, General
Brookwood Medical Center October 2013 - Present
Aramark Dining Services September 2010 - Present
RainSoft Water Treatment Systems February 2008 - January 2009
Teletech Holdings Inc. August 2007 - January 2008
Skills
5+ years of experience..., Certified Food handler, Ability to type 35 wpm, Able To Multi-task, Works well in teams., Microsoft Office, Customer Service, Critical Thinking, Microsoft Excel, Teaching
Education
University of Alabama at Birmingham 2010 — 2015
Bachelor's Degree, Respiratory Care Therapy/Therapist
Lawson State Community College-Birmingham Campus 2004 — 2006
Associate of Science (A.S.), Biology, General
Dominick Sirianni Dominick Sirianni's Teletech Holdings, Inc Experience June 1999 - September 2003
Job Vice President of Operations
Industry Education Management
Experience
Primavera Online High School & The American Virtual Academy March 2014 - Present
Internet Marketing Association January 2014 - Present
Primavera Online High School & The American Virtual Academy June 2013 - March 2014
FlipSwitch January 2013 - June 2013
Chet Holmes International April 2012 - June 2013
iSucceed Virtual High School of Idaho January 2012 - March 2013
Insight Schools (k12, Kaplan and Apollo Group) July 2005 - January 2012
Apollo Group January 2005 - August 2005
Fastenal Company January 2004 - January 2005
TeleTech Holdings Inc. June 1999 - September 2003
Skills
Leadership, Management, Team Leadership, Entrepreneurship, Marketing Strategy, Content Marketing, Program Management, Strategic Planning, Project Management, Leadership Development, CRM, Process Improvement, Marketing, Business Development, Salesforce.com, Infusionsoft, Budgets, Data Analysis, Change Management, Coaching, Human Resources, Operations Management, Sales, Lead Generation, Research, Advertising, Quality Assurance, Business Strategy, Start-ups
Education
University of Phoenix 2006 — 2007
Master of Business Administration (M.B.A.)
University of Phoenix 2004 — 2006
Bachelor of Science, Business Management
Florida Southern College 1998 — 1999
Economics
The George Washington University 1997 — 1998
Political Communications
Primavera Online High School & The American Virtual Academy March 2014 - Present
Internet Marketing Association January 2014 - Present
Primavera Online High School & The American Virtual Academy June 2013 - March 2014
FlipSwitch January 2013 - June 2013
Chet Holmes International April 2012 - June 2013
iSucceed Virtual High School of Idaho January 2012 - March 2013
Insight Schools (k12, Kaplan and Apollo Group) July 2005 - January 2012
Apollo Group January 2005 - August 2005
Fastenal Company January 2004 - January 2005
TeleTech Holdings Inc. June 1999 - September 2003
Skills
Leadership, Management, Team Leadership, Entrepreneurship, Marketing Strategy, Content Marketing, Program Management, Strategic Planning, Project Management, Leadership Development, CRM, Process Improvement, Marketing, Business Development, Salesforce.com, Infusionsoft, Budgets, Data Analysis, Change Management, Coaching, Human Resources, Operations Management, Sales, Lead Generation, Research, Advertising, Quality Assurance, Business Strategy, Start-ups
Education
University of Phoenix 2006 — 2007
Master of Business Administration (M.B.A.)
University of Phoenix 2004 — 2006
Bachelor of Science, Business Management
Florida Southern College 1998 — 1999
Economics
The George Washington University 1997 — 1998
Political Communications
Theodore (Ted) Stark Theodore (Ted) Stark's Teletech Holdings, Inc Experience December 2007 - May 2008
Job UXer at Deloitte Digital
Industry Information Technology and Services
Experience
Deloitte Digital June 2014 - Present
Cachematrix February 2012 - May 2014
DIRECTV November 2009 - November 2011
Ultimate Staffing March 2009 - November 2009
TeleTech May 2008 - 2009
TeleTech Holdings, Inc December 2007 - May 2008
Richmond American Homes February 2005 - November 2007
Skills
User Interface Design, User Experience, Human Factors, Research, Expression Blend, Usability Testing, Usability Engineering, Human-computer..., Web, Web Design, Heuristic Evaluation, Mobile, Interaction Design, Prototyping, User Interviews, Contextual Inquiry, Cognitive Walkthrough, Usability Lab Design, Usability Lab Management, Vendor Management, Balsamiq, CogTool, Handheld Devices, Laboratory, Prototype, Wireframes, Information Architecture, Interviews, User Research, Persona, Ethnographic Studies, Agile Methodologies, Axure, Mobile Devices, Human Computer..., Ethnography, User Experience Design, Axure RP
Education
University of Arizona, Eller College of Management 1999 — 2004
BSBA, Management Information Systems
Cherry Creek High School 1995 — 1999
Deloitte Digital June 2014 - Present
Cachematrix February 2012 - May 2014
DIRECTV November 2009 - November 2011
Ultimate Staffing March 2009 - November 2009
TeleTech May 2008 - 2009
TeleTech Holdings, Inc December 2007 - May 2008
Richmond American Homes February 2005 - November 2007
Skills
User Interface Design, User Experience, Human Factors, Research, Expression Blend, Usability Testing, Usability Engineering, Human-computer..., Web, Web Design, Heuristic Evaluation, Mobile, Interaction Design, Prototyping, User Interviews, Contextual Inquiry, Cognitive Walkthrough, Usability Lab Design, Usability Lab Management, Vendor Management, Balsamiq, CogTool, Handheld Devices, Laboratory, Prototype, Wireframes, Information Architecture, Interviews, User Research, Persona, Ethnographic Studies, Agile Methodologies, Axure, Mobile Devices, Human Computer..., Ethnography, User Experience Design, Axure RP
Education
University of Arizona, Eller College of Management 1999 — 2004
BSBA, Management Information Systems
Cherry Creek High School 1995 — 1999
Stacey Bale Stacey Bale's Teletech Holdings, Inc Experience May 2006 - May 2010
Job Independent Health and Wellness Advisor at AdvoCare
Industry Health, Wellness and Fitness
Experience
Advocare October 2012 - Present
Alpine Access April 2011 - December 2011
TeleTech Holdings, Inc. May 2006 - May 2010
Echostar Satellite LLC January 2002 - May 2006
Rhythms NetConnections March 2000 - May 2001
Falls Communications July 1998 - March 2000
Skills
Call Center, Program Management, Leadership, Financial Services, Operations Management, CRM, Workforce Management, Strategy, Customer Experience, Management, Telecommunications, Product Management, Call Centers, Process Improvement, Outsourcing, Vendor Management, Training, Customer Satisfaction, Customer Service, BPO, Cross-functional Team...
Education
University of Denver - Daniels College of Business 2001 — 2004
IMBA
Ohio University 1994 — 1998
BSCO, Organizational Communication
Advocare October 2012 - Present
Alpine Access April 2011 - December 2011
TeleTech Holdings, Inc. May 2006 - May 2010
Echostar Satellite LLC January 2002 - May 2006
Rhythms NetConnections March 2000 - May 2001
Falls Communications July 1998 - March 2000
Skills
Call Center, Program Management, Leadership, Financial Services, Operations Management, CRM, Workforce Management, Strategy, Customer Experience, Management, Telecommunications, Product Management, Call Centers, Process Improvement, Outsourcing, Vendor Management, Training, Customer Satisfaction, Customer Service, BPO, Cross-functional Team...
Education
University of Denver - Daniels College of Business 2001 — 2004
IMBA
Ohio University 1994 — 1998
BSCO, Organizational Communication
Sangeeta Raj Sangeeta Raj's Teletech Holdings, Inc Experience January 2004 - July 2007
Job Financial Services Officer II at Credit Union Atlantic
Industry Financial Services
Experience
Credit Union Atlantic January 2013 - Present
Credit Union Atlantic January 2011 - December 2012
Credit Union Atlantic January 2008 - December 2010
Teletech Holdings Inc. January 2004 - July 2007
Skills
Mortgage Lending, Business Development, Sales Management, International Relations, Corporate Training, Corporate Finance, Negotiation, Risk Analysis, Investments, Risk Management, Credit, Financial Services, Finance, Analysis, Banking, Credit Analysis, Sales, Consumer Lending, Investment Banking, Retail Banking, Lines Of Credit, Loans
Education
Dalhousie University
MBA, International Business
Shimla University
Masters of Commerce (M.Com.), Finance
Barkatullah University
Bachelor of Commerce (B.Com.)
Credit Union Atlantic January 2013 - Present
Credit Union Atlantic January 2011 - December 2012
Credit Union Atlantic January 2008 - December 2010
Teletech Holdings Inc. January 2004 - July 2007
Skills
Mortgage Lending, Business Development, Sales Management, International Relations, Corporate Training, Corporate Finance, Negotiation, Risk Analysis, Investments, Risk Management, Credit, Financial Services, Finance, Analysis, Banking, Credit Analysis, Sales, Consumer Lending, Investment Banking, Retail Banking, Lines Of Credit, Loans
Education
Dalhousie University
MBA, International Business
Shimla University
Masters of Commerce (M.Com.), Finance
Barkatullah University
Bachelor of Commerce (B.Com.)
Alan Katerinsky Alan Katerinsky's Teletech Holdings, Inc Experience January 1998 - July 2007
Job Assistant Professor at Hilbert College
Industry Computer & Network Security
Experience
Hilbert College August 2014 - Present
Federal Trade Commission August 2011 - August 2014
Federal Trade Commission August 2011 - March 2012
Bryant & Stratton College September 2010 - August 2011
Erie Community College January 2010 - August 2011
State University of New York at Buffalo August 2008 - June 2010
HUD OIG 2009 - 2009
Teletech Holdings, Inc January 1998 - July 2007
Softbank Services Group July 1997 - January 1998
Hyatt's All Things Creative July 1996 - July 1997
Skills
Security, Firewalls, Preparation, FERPA, GLBA, Networking, Information Security, Access, Analysis, Training, Information Assurance, Software Documentation, Databases, Operating Systems, Integration, Network Security, IDS, Security Policy, Information Security..., Windows Server, Technical Support, Computer Security, Information Technology, Hardware, Risk Assessment, Computer Forensics, Leadership, CISSP, Policy, Disaster Recovery, Vulnerability Management, System Administration, Vulnerability Assessment, Network Administration, IT Audit, Penetration Testing, SharePoint, Visio, FISMA, Security Awareness, Active Directory, Data Privacy, CEH, Business Continuity, VMware, IT Management, Windows 7, Linux, Cisco Technologies, Public Speaking
Education
State University of New York at Buffalo - School of Management 2008 — 2010
MS, MIS
Erie Community College 2007 — 2008
AOS, Information Systems Security
University at Buffalo 1976 — 1980
BA, History
Hilbert College August 2014 - Present
Federal Trade Commission August 2011 - August 2014
Federal Trade Commission August 2011 - March 2012
Bryant & Stratton College September 2010 - August 2011
Erie Community College January 2010 - August 2011
State University of New York at Buffalo August 2008 - June 2010
HUD OIG 2009 - 2009
Teletech Holdings, Inc January 1998 - July 2007
Softbank Services Group July 1997 - January 1998
Hyatt's All Things Creative July 1996 - July 1997
Skills
Security, Firewalls, Preparation, FERPA, GLBA, Networking, Information Security, Access, Analysis, Training, Information Assurance, Software Documentation, Databases, Operating Systems, Integration, Network Security, IDS, Security Policy, Information Security..., Windows Server, Technical Support, Computer Security, Information Technology, Hardware, Risk Assessment, Computer Forensics, Leadership, CISSP, Policy, Disaster Recovery, Vulnerability Management, System Administration, Vulnerability Assessment, Network Administration, IT Audit, Penetration Testing, SharePoint, Visio, FISMA, Security Awareness, Active Directory, Data Privacy, CEH, Business Continuity, VMware, IT Management, Windows 7, Linux, Cisco Technologies, Public Speaking
Education
State University of New York at Buffalo - School of Management 2008 — 2010
MS, MIS
Erie Community College 2007 — 2008
AOS, Information Systems Security
University at Buffalo 1976 — 1980
BA, History
Jacqueline Reno Jacqueline Reno's Teletech Holdings, Inc Experience January 2009 - January 2012
Job Hospital & Health Care Professional
Industry Hospital & Health Care
Experience
HealthCare Partners 2013 - 2013
teletech holdings inc January 2009 - January 2012
Skills
Microsoft Office, Windows Vista, Windows 7, Proficient Typing Skills
Education
Everest College 2009 — 2010
Certified Medical Assistant, Medical/Clinical Assistant
Olympic College 2007 — 2007
General Education Degree
HealthCare Partners 2013 - 2013
teletech holdings inc January 2009 - January 2012
Skills
Microsoft Office, Windows Vista, Windows 7, Proficient Typing Skills
Education
Everest College 2009 — 2010
Certified Medical Assistant, Medical/Clinical Assistant
Olympic College 2007 — 2007
General Education Degree
Dorian Martinez Dorian Martinez's Teletech Holdings, Inc Experience March 2007 - July 2010
Job Billing Coordinator at Community Memorial Hospital (CMH)
Industry Higher Education
Experience
Community Memorial Health Systems February 2014 - Present
Kalani Chiropractic October 2012 - October 2013
San Joaquin Valley College July 2010 - May 2012
Kaplan Higher Education July 2009 - July 2010
Teletech Holdings, Inc March 2007 - July 2010
Archelon, LLC June 2005 - June 2006
Applied Systems April 2004 - April 2005
CNA Insurance April 2000 - April 2004
Skills
Access, Medical Terminology, Medisoft, EMR, Citrix, Netscape Navigator, Medical Billing, Outlook, Excel, Word, PowerPoint, Teaching, Microsoft Office, Customer Service, Billing, Windows, Supervisory Skills, Public Speaking, Scheduling, Telephone Skills, Mentoring, Coaching, Problem Solving, Data Entry, Insurance, Database Administration, Databases, Accounts Receivable, Team Building, Management, Microsoft Word, Resume Writing, Microsoft Excel, Office Management, Invoicing, Troubleshooting, HIPAA, QuickBooks
Education
Kaplan University-Davenport Campus 2012 — 2014
in the Bachelors of Science, for Healthcare Administration
Kaplan College 2007 — 2009
Associate's Degree, Medical Office Administration
Kaplan College 2007 — 2008
a Certificate as a, Computer Business Specialist
Oxnard High School 1987 — 1991
HIgh School Diploma, College Prep
Community Memorial Health Systems February 2014 - Present
Kalani Chiropractic October 2012 - October 2013
San Joaquin Valley College July 2010 - May 2012
Kaplan Higher Education July 2009 - July 2010
Teletech Holdings, Inc March 2007 - July 2010
Archelon, LLC June 2005 - June 2006
Applied Systems April 2004 - April 2005
CNA Insurance April 2000 - April 2004
Skills
Access, Medical Terminology, Medisoft, EMR, Citrix, Netscape Navigator, Medical Billing, Outlook, Excel, Word, PowerPoint, Teaching, Microsoft Office, Customer Service, Billing, Windows, Supervisory Skills, Public Speaking, Scheduling, Telephone Skills, Mentoring, Coaching, Problem Solving, Data Entry, Insurance, Database Administration, Databases, Accounts Receivable, Team Building, Management, Microsoft Word, Resume Writing, Microsoft Excel, Office Management, Invoicing, Troubleshooting, HIPAA, QuickBooks
Education
Kaplan University-Davenport Campus 2012 — 2014
in the Bachelors of Science, for Healthcare Administration
Kaplan College 2007 — 2009
Associate's Degree, Medical Office Administration
Kaplan College 2007 — 2008
a Certificate as a, Computer Business Specialist
Oxnard High School 1987 — 1991
HIgh School Diploma, College Prep
Bethany McGrath Bethany McGrath's Teletech Holdings, Inc Experience 1998 - 2001
Job Licensed Insurance Agent at GEICO
Industry Insurance
Experience
GEICO December 2012 - Present
California Closets April 2012 - December 2012
California Closets May 2010 - April 2012
California Closets October 2008 - May 2010
Remarketing Services of America May 2000 - March 2004
Teletech Holdings Inc. 1998 - 2001
Skills
Interior Design, Concept Development, Interiors, Problem Solving, Closet Design, Murphy Bed Design, Home Office Design, Space Planning, AutoCAD, Customer Relations, Creative Writing, Writing, Public Speaking, Advertising, Marketing Communications, Email Marketing, Microsoft Office, Word, PowerPoint, Excel, Space-planning, Microsoft Excel, Microsoft Word, Insurance, Insurance Brokerage, Identity Theft, Pantry Design, ClosetCAD, Marketing, Space planning
Education
Villa Maria College of Buffalo 2005 — 2010
AAS, Interior Design
Estudio Sampere 1998 — 1998
Spanish Language
University of Arizona 1995 — 1998
Criminal Justice, Spanish
GEICO December 2012 - Present
California Closets April 2012 - December 2012
California Closets May 2010 - April 2012
California Closets October 2008 - May 2010
Remarketing Services of America May 2000 - March 2004
Teletech Holdings Inc. 1998 - 2001
Skills
Interior Design, Concept Development, Interiors, Problem Solving, Closet Design, Murphy Bed Design, Home Office Design, Space Planning, AutoCAD, Customer Relations, Creative Writing, Writing, Public Speaking, Advertising, Marketing Communications, Email Marketing, Microsoft Office, Word, PowerPoint, Excel, Space-planning, Microsoft Excel, Microsoft Word, Insurance, Insurance Brokerage, Identity Theft, Pantry Design, ClosetCAD, Marketing, Space planning
Education
Villa Maria College of Buffalo 2005 — 2010
AAS, Interior Design
Estudio Sampere 1998 — 1998
Spanish Language
University of Arizona 1995 — 1998
Criminal Justice, Spanish
Jessica Smell Jessica Smell's Teletech Holdings, Inc Experience March 2005 - April 2007
Job Writing Specialist
Industry Higher Education
Experience
Daytona State College August 2014 - Present
The Center for Community and Public Safety November 2011 - Present
Armstrong-Indiana-Clarion Drug and Alcohol Commission March 2014 - August 2014
West Virginia University August 2012 - May 2014
Penn State University October 2010 - May 2014
West Virginia University August 2012 - May 2013
Family Video November 2010 - September 2012
Teletech Holdings, Inc. March 2005 - April 2007
Skills
University Teaching, Public Speaking, Editing, Research, Writing, Management, Sales, Curriculum Development, Curriculum Design, Training, Corporate Training, Employee Training, Quality Assurance, Academic Tutoring, Online Tutoring, Tutoring, Student Affairs, College Teaching, Higher Education
Education
West Virginia University 2011 — 2013
Master of Arts (MA), English Language and Literature/Letters
Penn State University 2007 — 2011
Bachelor of Arts (BA), English Language and Literature/Letters
Daytona State College August 2014 - Present
The Center for Community and Public Safety November 2011 - Present
Armstrong-Indiana-Clarion Drug and Alcohol Commission March 2014 - August 2014
West Virginia University August 2012 - May 2014
Penn State University October 2010 - May 2014
West Virginia University August 2012 - May 2013
Family Video November 2010 - September 2012
Teletech Holdings, Inc. March 2005 - April 2007
Skills
University Teaching, Public Speaking, Editing, Research, Writing, Management, Sales, Curriculum Development, Curriculum Design, Training, Corporate Training, Employee Training, Quality Assurance, Academic Tutoring, Online Tutoring, Tutoring, Student Affairs, College Teaching, Higher Education
Education
West Virginia University 2011 — 2013
Master of Arts (MA), English Language and Literature/Letters
Penn State University 2007 — 2011
Bachelor of Arts (BA), English Language and Literature/Letters
Justin Shore Justin Shore's Teletech Holdings, Inc Experience August 2012 - September 2014
Job Government Affairs Counsel at First Responder Network Authority (FirstNet)
Industry Law Practice
Experience
First Responder Network Authority (FirstNet) September 2014 - Present
TeleTech Holdings, Inc. August 2012 - September 2014
American University Washington College of Law June 2011 - June 2012
U.S. Department of Justice September 2011 - January 2012
United States Attorney's Office June 2011 - September 2011
War Crimes Research Office August 2010 - July 2011
The Brookings Institution August 2007 - July 2009
Education
American University, Washington College of Law
Juris Doctor (J.D.)
University of Arizona
Bachelor of Arts (B.A.)
California Institute of the Arts
First Responder Network Authority (FirstNet) September 2014 - Present
TeleTech Holdings, Inc. August 2012 - September 2014
American University Washington College of Law June 2011 - June 2012
U.S. Department of Justice September 2011 - January 2012
United States Attorney's Office June 2011 - September 2011
War Crimes Research Office August 2010 - July 2011
The Brookings Institution August 2007 - July 2009
Education
American University, Washington College of Law
Juris Doctor (J.D.)
University of Arizona
Bachelor of Arts (B.A.)
California Institute of the Arts
Hassan Abdel-Rahman Hassan Abdel-Rahman's Teletech Holdings, Inc Experience September 2006 - November 2007
Job Mustache Consultant (and I know some things about EmberJS)
Industry Computer Software
Experience
Monegraph March 2015 - Present
McGraw-Hill Education September 2013 - March 2015
February 2014 - June 2014
AppBox LLC 2009 - February 2014
Flatirons Solutions December 2007 - September 2013
iVolunteer March 2009 - February 2011
Swirly Dots Limited January 2010 - January 2011
TeleTech Holdings, Inc. September 2006 - November 2007
Sun Microsystems, Inc. July 2005 - September 2006
Sun Microsystems, Inc. October 2004 - July 2005
Skills
iOS development, jQuery, jQuery UI, JavaScript, Objective-C, Object Oriented Design, Java, C#, SQL, Design Patterns, Documentum, CSS, CSS3, HTML 5, Git, Hudson, Scrum, Spring, XML, Software Engineering, Software Development, Agile Methodologies, Integration, Ant, Java Enterprise Edition, AngularJS, EmberJS, WDK, DQL, SQLite, Google App Engine, Google Maps, Location Based Services, RESTful WebServices, Aptana, Academic Publishing, iBooks Author, ePub, Facebook API, XSLT, Cloud Computing, UML, Publishing, CMS, User Experience, Ruby on Rails, Ruby, Web Development, iOS, User Interface
Education
Colorado School of Mines 1995 — 1999
Bachelor of Science, Major in Mathematics and Computer Science, Minor in Electrical Engineering
Monegraph March 2015 - Present
McGraw-Hill Education September 2013 - March 2015
AppBox LLC 2009 - February 2014
Flatirons Solutions December 2007 - September 2013
iVolunteer March 2009 - February 2011
Swirly Dots Limited January 2010 - January 2011
TeleTech Holdings, Inc. September 2006 - November 2007
Sun Microsystems, Inc. July 2005 - September 2006
Sun Microsystems, Inc. October 2004 - July 2005
Skills
iOS development, jQuery, jQuery UI, JavaScript, Objective-C, Object Oriented Design, Java, C#, SQL, Design Patterns, Documentum, CSS, CSS3, HTML 5, Git, Hudson, Scrum, Spring, XML, Software Engineering, Software Development, Agile Methodologies, Integration, Ant, Java Enterprise Edition, AngularJS, EmberJS, WDK, DQL, SQLite, Google App Engine, Google Maps, Location Based Services, RESTful WebServices, Aptana, Academic Publishing, iBooks Author, ePub, Facebook API, XSLT, Cloud Computing, UML, Publishing, CMS, User Experience, Ruby on Rails, Ruby, Web Development, iOS, User Interface
Education
Colorado School of Mines 1995 — 1999
Bachelor of Science, Major in Mathematics and Computer Science, Minor in Electrical Engineering
Jerry McGowan Jerry McGowan's Teletech Holdings, Inc Experience August 2012 - Present
Job Public Health Analyst at TeleTech Holdings, Inc.
Industry
Experience
TeleTech Holdings, Inc. August 2012 - Present
Department of Health and Human Services - Indian Health Service 2010 - 2011
Lakeland Healthcare 2003 - 2009
AMN Healthcare 2001 - 2003
Education
University of Michigan 2008 — 2010
Master of Science (M.S.), Nursing Business and Health Systems (Informatics)
Western Michigan University 1996 — 2000
Bachelor of Science (B.S.), Nursing
Southwestern Michigan College 1991 — 1996
Associate of Science (A.S.)
TeleTech Holdings, Inc. August 2012 - Present
Department of Health and Human Services - Indian Health Service 2010 - 2011
Lakeland Healthcare 2003 - 2009
AMN Healthcare 2001 - 2003
Education
University of Michigan 2008 — 2010
Master of Science (M.S.), Nursing Business and Health Systems (Informatics)
Western Michigan University 1996 — 2000
Bachelor of Science (B.S.), Nursing
Southwestern Michigan College 1991 — 1996
Associate of Science (A.S.)
Erin Parrish-Dickson's Teletech Holdings, Inc Experience December 2002 - April 2004
Job Senior Crystal Reports Developer/Application Analyst
Industry Information Technology and Services
Experience
Gunther Douglas May 2015 - Present
IntelliSource September 2012 - May 2015
Dumb Friends League September 2011 - December 2011
National MS Society July 2010 - August 2010
Denver Health November 2007 - August 2009
Dumb Friends League June 2004 - August 2007
Productive Data Solutions, Inc. January 2000 - July 2007
TCPE LLC 2006 - 2006
TeleTech Holdings, Inc. December 2002 - April 2004
Genesis Technical Solutions, Inc. June 2002 - December 2002
Skills
Business Intelligence, Data Warehousing, Databases, Crystal Reports, Crystal Server, SQL, Microsoft SQL Server, Technical Support, Training, Microsoft Word, Microsoft Excel, Technical Writing, Technical Documentation, Technical Training, Upgrades, Training Manuals, Procedure Manuals, Database Admin, Visio, Troubleshooting, SDLC, ETL
Education
Metropolitan State University of Denver 1999 — 2001
Regis University 1992 — 1994
Red Rocks Community College 1993 — 1993
Gunther Douglas May 2015 - Present
IntelliSource September 2012 - May 2015
Dumb Friends League September 2011 - December 2011
National MS Society July 2010 - August 2010
Denver Health November 2007 - August 2009
Dumb Friends League June 2004 - August 2007
Productive Data Solutions, Inc. January 2000 - July 2007
TCPE LLC 2006 - 2006
TeleTech Holdings, Inc. December 2002 - April 2004
Genesis Technical Solutions, Inc. June 2002 - December 2002
Skills
Business Intelligence, Data Warehousing, Databases, Crystal Reports, Crystal Server, SQL, Microsoft SQL Server, Technical Support, Training, Microsoft Word, Microsoft Excel, Technical Writing, Technical Documentation, Technical Training, Upgrades, Training Manuals, Procedure Manuals, Database Admin, Visio, Troubleshooting, SDLC, ETL
Education
Metropolitan State University of Denver 1999 — 2001
Regis University 1992 — 1994
Red Rocks Community College 1993 — 1993
David Isham, IMBA's Teletech Holdings, Inc Experience July 2011 - March 2014
Job Consultant, Program Management Office at Towers Watson
Industry Human Resources
Experience
Towers Watson December 2014 - Present
Towers Watson March 2014 - Present
TeleTech Holdings, Inc. July 2011 - March 2014
TeleTech July 2011 - September 2012
Integrate.com May 2011 - July 2011
Daniels College of Business October 2010 - May 2011
Echo Mountain November 2010 - March 2011
University of Denver October 2009 - March 2011
Arizona Public Services (APS) June 2009 - August 2009
Arizona Snowbowl 2008 - April 2009
Skills
Adobe Creative Suite, MS Office Suite, Business Analysis, Final Cut Pro, SharePoint, HTML, Marketing Strategy, Market Analysis, German, Spanish, Graphic Design, Photography, Digital Photography, Creative Problem Solving, MBA, Photoshop, Entrepreneurial Skills, Innovative Thinking, Teamwork, Skilled Communicator, Market Research, Business Plan..., International Business, Business Strategy, Marketing, Leadership, Advertising, Entrepreneurship, New Business Development, Project Management, Microsoft Office, Business Planning, Management, Social Media, Marketing Communications, Cross-functional Team..., Business Intelligence, Training, Visio, Strategy, Communication, Process Improvement, Analysis, Consulting
Education
University of Denver 2009 — 2011
International Master of Business Administration, Marketing
Northern Arizona University 2008 — 2009
Business Administration and Management, General
Northern Arizona University 2002 — 2008
Bachelor of Fine Arts (B.F.A.), Visual Communications, Graphic Designer
Northern Arizona University 2002 — 2008
Bachelor of Science (B.S.), Photography
Hanzehogeschool Groningen
Typography and Graphic Design
Rijksuniversiteit Groningen
Dutch Language and History
Towers Watson December 2014 - Present
Towers Watson March 2014 - Present
TeleTech Holdings, Inc. July 2011 - March 2014
TeleTech July 2011 - September 2012
Integrate.com May 2011 - July 2011
Daniels College of Business October 2010 - May 2011
Echo Mountain November 2010 - March 2011
University of Denver October 2009 - March 2011
Arizona Public Services (APS) June 2009 - August 2009
Arizona Snowbowl 2008 - April 2009
Skills
Adobe Creative Suite, MS Office Suite, Business Analysis, Final Cut Pro, SharePoint, HTML, Marketing Strategy, Market Analysis, German, Spanish, Graphic Design, Photography, Digital Photography, Creative Problem Solving, MBA, Photoshop, Entrepreneurial Skills, Innovative Thinking, Teamwork, Skilled Communicator, Market Research, Business Plan..., International Business, Business Strategy, Marketing, Leadership, Advertising, Entrepreneurship, New Business Development, Project Management, Microsoft Office, Business Planning, Management, Social Media, Marketing Communications, Cross-functional Team..., Business Intelligence, Training, Visio, Strategy, Communication, Process Improvement, Analysis, Consulting
Education
University of Denver 2009 — 2011
International Master of Business Administration, Marketing
Northern Arizona University 2008 — 2009
Business Administration and Management, General
Northern Arizona University 2002 — 2008
Bachelor of Fine Arts (B.F.A.), Visual Communications, Graphic Designer
Northern Arizona University 2002 — 2008
Bachelor of Science (B.S.), Photography
Hanzehogeschool Groningen
Typography and Graphic Design
Rijksuniversiteit Groningen
Dutch Language and History
Andrea LaFrance Andrea LaFrance's Teletech Holdings, Inc Experience February 2003 - April 2006
Job
Industry Health, Wellness and Fitness
Experience
Clarksville Internal Medicine,PLC August 2012 - April 2013
US Army October 2007 - December 2012
US Army October 2007 - September 2010
US Army July 2001 - September 2010
United States Army Reserve July 2001 - October 2007
United States Army Reserve July 2001 - October 2007
Teletech Holdings Inc February 2003 - April 2006
Teletech Holdings Inc February 2003 - April 2006
TeleTech February 2002 - April 2006
NCO Financial Services September 2002 - February 2003
Skills
EMR, Healthcare, Nursing, EHR, Medicine, Customer Service, Hospitals, BLS, Clerical Skills, Medical Billing, Critical Thinking, Wound Care, Surgery
Education
Brown Mackie College 2010 — 2012
Associate, Medical Assisting
Brown Mackie College-Hopkinsville 2010 — 2012
Associate, Medical Assisting
Brown Mackie College-Hopkinsville 2010 — 2012
Associate's degree, Medical/Clinical Assistant
EducationBrown Mackie College 2010 — 2012
Associate's Degree, Medical Assisting
Hopkinsville Community College
Associate of Science (A.S.), Registered Nursing/Registered Nurse
Clarksville Internal Medicine,PLC August 2012 - April 2013
US Army October 2007 - December 2012
US Army October 2007 - September 2010
US Army July 2001 - September 2010
United States Army Reserve July 2001 - October 2007
United States Army Reserve July 2001 - October 2007
Teletech Holdings Inc February 2003 - April 2006
Teletech Holdings Inc February 2003 - April 2006
TeleTech February 2002 - April 2006
NCO Financial Services September 2002 - February 2003
Skills
EMR, Healthcare, Nursing, EHR, Medicine, Customer Service, Hospitals, BLS, Clerical Skills, Medical Billing, Critical Thinking, Wound Care, Surgery
Education
Brown Mackie College 2010 — 2012
Associate, Medical Assisting
Brown Mackie College-Hopkinsville 2010 — 2012
Associate, Medical Assisting
Brown Mackie College-Hopkinsville 2010 — 2012
Associate's degree, Medical/Clinical Assistant
EducationBrown Mackie College 2010 — 2012
Associate's Degree, Medical Assisting
Hopkinsville Community College
Associate of Science (A.S.), Registered Nursing/Registered Nurse
Rick Hoefert's Teletech Holdings, Inc Experience February 2000 - August 2005
Job Chief Operating Officer at TouchCommerce, Inc
Industry Internet
Experience
TouchCommerce September 2005 - Present
TeleTech Holdings Inc February 2000 - August 2005
Zacson Corporation January 1991 - December 1999
Sears August 1983 - December 1990
Skills
Call Center, SaaS, BPO, Customer Experience, Vendor Management, Start-ups, Business Development, Strategic Planning, Operations Management, New Business Development, E-commerce, Online Marketing, Lead Generation, Strategy, Call Centers, Management, Outsourcing, Account Management, Strategic Partnerships, Marketing Strategy, Sales, Leadership, Salesforce.com, Marketing, Entrepreneurship, Online Advertising, Product Management, Telecommunications, CRM, Analytics, Cross-functional Team..., Selling, Mobile Devices, Executive Management, International Business, Enterprise Software, Web Analytics
Education
The University of South Dakota
TouchCommerce September 2005 - Present
TeleTech Holdings Inc February 2000 - August 2005
Zacson Corporation January 1991 - December 1999
Sears August 1983 - December 1990
Skills
Call Center, SaaS, BPO, Customer Experience, Vendor Management, Start-ups, Business Development, Strategic Planning, Operations Management, New Business Development, E-commerce, Online Marketing, Lead Generation, Strategy, Call Centers, Management, Outsourcing, Account Management, Strategic Partnerships, Marketing Strategy, Sales, Leadership, Salesforce.com, Marketing, Entrepreneurship, Online Advertising, Product Management, Telecommunications, CRM, Analytics, Cross-functional Team..., Selling, Mobile Devices, Executive Management, International Business, Enterprise Software, Web Analytics
Education
The University of South Dakota
Dean Beltrano's Teletech Holdings, Inc Experience January 1998 - January 2003
Job Team Lead at US Small Business Administration
Industry Government Administration
Experience
US Small Business Administration Office of Disaster Assistance January 2012 - Present
US Small Business Administration August 2004 - Present
Buffalo March 2004 - Present
US SBA ODA August 2004 - May 2005
Contemporary Services, Inc. / Wells Fargo Home Mortgage June 2003 - November 2003
TeleTech September 1998 - June 2003
Teletech Holdings, Inc January 1998 - January 2003
Electro-Dyn Electronics September 1988 - September 1998
Electro-Dyn Electronics January 1988 - January 1998
Skills
Training Delivery, Training Skills, Training & Development, Employee Training, Training, Quality Assurance, Management, Analysis, Customer Service, Event Planning, Fundraising, Negotiation, Nonprofits, Policy, Public Speaking, Time Management, Software Documentation
Education
Niagara County Community College 1990 — 1993
Associate, Communication and Media Studies
Niagara County Community College 1990 — 1993
Associate, Communications/Media Arts
Niagara County Community College
Associate Degree, Communication/Media Arts
US Small Business Administration Office of Disaster Assistance January 2012 - Present
US Small Business Administration August 2004 - Present
Buffalo March 2004 - Present
US SBA ODA August 2004 - May 2005
Contemporary Services, Inc. / Wells Fargo Home Mortgage June 2003 - November 2003
TeleTech September 1998 - June 2003
Teletech Holdings, Inc January 1998 - January 2003
Electro-Dyn Electronics September 1988 - September 1998
Electro-Dyn Electronics January 1988 - January 1998
Skills
Training Delivery, Training Skills, Training & Development, Employee Training, Training, Quality Assurance, Management, Analysis, Customer Service, Event Planning, Fundraising, Negotiation, Nonprofits, Policy, Public Speaking, Time Management, Software Documentation
Education
Niagara County Community College 1990 — 1993
Associate, Communication and Media Studies
Niagara County Community College 1990 — 1993
Associate, Communications/Media Arts
Niagara County Community College
Associate Degree, Communication/Media Arts
Emily Pastorius Emily Pastorius's Teletech Holdings, Inc Experience June 2011 - Present
Job Vice President and Chief Counsel, Labor/Employment and Litigation at TeleTech Holdings, Inc
Industry Entertainment
Experience
TeleTech Holdings, Inc June 2011 - Present
DISH Network L.L.C. December 2006 - June 2011
Littler Mendelson March 2005 - December 2006
Skills
Litigation, Intellectual Property, Litigation Support, Litigation Management, Corporate Governance, Employment Law, Corporate Law, Commercial Litigation, Legal Writing, Legal Research, Civil Litigation, Privacy Law, Contract Negotiation, Licensing, Legal Compliance, Class Actions, Dispute Resolution, Mediation, Management, Strategy, Arbitration, Trials, Leadership, Courts, Process Improvement
Education
Boston University
Bachelor of Arts, Political Science
Santa Clara University School of Law
J.D., Law
TeleTech Holdings, Inc June 2011 - Present
DISH Network L.L.C. December 2006 - June 2011
Littler Mendelson March 2005 - December 2006
Skills
Litigation, Intellectual Property, Litigation Support, Litigation Management, Corporate Governance, Employment Law, Corporate Law, Commercial Litigation, Legal Writing, Legal Research, Civil Litigation, Privacy Law, Contract Negotiation, Licensing, Legal Compliance, Class Actions, Dispute Resolution, Mediation, Management, Strategy, Arbitration, Trials, Leadership, Courts, Process Improvement
Education
Boston University
Bachelor of Arts, Political Science
Santa Clara University School of Law
J.D., Law
L. Carr Stepperud's Teletech Holdings, Inc Experience January 2006 - January 2007
Job Business Development Executive at MineWare
Industry Information Technology and Services
Experience
MineWare November 2014 - Present
Dassault Systemes, GEOVIA December 2013 - November 2014
Aconex October 2011 - December 2013
Aconex April 2011 - January 2012
Aconex February 2010 - April 2011
Aconex January 2009 - February 2010
MTB Professional Project Management April 2008 - January 2009
Universal Student Exchange January 2007 - January 2008
Teletech Holdings Inc. January 2006 - January 2007
Skills
Bilingual-Spanish, International Business, International Relations, Account Management, Project Management, Document Management, Sales, Software Implementation, Process Management, Business Development, Salesforce.com, Team Leadership, New Business Development, Sales Management, Business Strategy, Selling, Management, Leadership, Solution Selling, Enterprise Software, CRM, SaaS
Education
Colorado State University 1999 — 2005
Bachelors, Finance and Spanish
MineWare November 2014 - Present
Dassault Systemes, GEOVIA December 2013 - November 2014
Aconex October 2011 - December 2013
Aconex April 2011 - January 2012
Aconex February 2010 - April 2011
Aconex January 2009 - February 2010
MTB Professional Project Management April 2008 - January 2009
Universal Student Exchange January 2007 - January 2008
Teletech Holdings Inc. January 2006 - January 2007
Skills
Bilingual-Spanish, International Business, International Relations, Account Management, Project Management, Document Management, Sales, Software Implementation, Process Management, Business Development, Salesforce.com, Team Leadership, New Business Development, Sales Management, Business Strategy, Selling, Management, Leadership, Solution Selling, Enterprise Software, CRM, SaaS
Education
Colorado State University 1999 — 2005
Bachelors, Finance and Spanish
Shawn Hafley Shawn Hafley's Teletech Holdings, Inc Experience 2000 - 2004
Job Senior Sales Manager at Terminix
Industry Consumer Services
Experience
Terminix 2012 - Present
Sykes 2011 - 2012
Sitel 2010 - 2010
ACCENT Marketing Services, Inc. 2005 - 2009
APAC Customer Services, Inc. 2004 - 2005
TeleTech Holdings, Inc. 2000 - 2004
MCI 1992 - 1994
Skills
Cross-functional Team..., Recruiting, Strategy, CRM, Call Centers, Customer Experience, Outsourcing, Team Building, Team Leadership, Leadership Development, Training, Management, Process Improvement, Workforce Management, Leadership, Customer Satisfaction, Customer Retention, Human Resources, Sales, Call Center, Telecommunications, Customer Service, BPO, Integration, Coaching, Business Process, Contact Centers, Operations Management
Education
Union University 1998 — 2000
MBA
University of North Alabama 1989 — 1991
B.S., Management
Florida College 1987 — 1988
Management
Terminix 2012 - Present
Sykes 2011 - 2012
Sitel 2010 - 2010
ACCENT Marketing Services, Inc. 2005 - 2009
APAC Customer Services, Inc. 2004 - 2005
TeleTech Holdings, Inc. 2000 - 2004
MCI 1992 - 1994
Skills
Cross-functional Team..., Recruiting, Strategy, CRM, Call Centers, Customer Experience, Outsourcing, Team Building, Team Leadership, Leadership Development, Training, Management, Process Improvement, Workforce Management, Leadership, Customer Satisfaction, Customer Retention, Human Resources, Sales, Call Center, Telecommunications, Customer Service, BPO, Integration, Coaching, Business Process, Contact Centers, Operations Management
Education
Union University 1998 — 2000
MBA
University of North Alabama 1989 — 1991
B.S., Management
Florida College 1987 — 1988
Management
Mohammed (Sharif) Rahman's Teletech Holdings, Inc Experience March 2007 - May 2012
Job Staff Accountant at QC Data
Industry Accounting
Experience
QC Data June 2012 - Present
TeleTech Holdings, Inc. March 2007 - May 2012
Skills
Accounting, Payroll, Financial Analysis, Oracle Applications..., Noetix, Hyperion Enterprise, Microsoft Excel, General Ledger, Accruals, Account Reconciliation, Journal Entries, US GAAP, Financial Reporting, Variance Analysis, Finance, Accounts Payable, Financial Accounting, GAAP
Education
University of Colorado at Denver 2002 — 2006
Bachelor of Science in Business Administration, Accounting
QC Data June 2012 - Present
TeleTech Holdings, Inc. March 2007 - May 2012
Skills
Accounting, Payroll, Financial Analysis, Oracle Applications..., Noetix, Hyperion Enterprise, Microsoft Excel, General Ledger, Accruals, Account Reconciliation, Journal Entries, US GAAP, Financial Reporting, Variance Analysis, Finance, Accounts Payable, Financial Accounting, GAAP
Education
University of Colorado at Denver 2002 — 2006
Bachelor of Science in Business Administration, Accounting
Takilya Mcclung Takilya Mcclung's Teletech Holdings, Inc Experience September 2007 - April 2008
Job Student at University of Phoenix
Industry Human Resources
Experience
Fort Lewis SJA JAG January 2010 - April 2011
Aerotek LLC. Tacoma, WA June 2010 - October 2010
Alorica Inc. April 2009 - June 2009
Fort Riley SJA JAG December 2008 - April 2009
Teletech Holdings Inc. September 2007 - April 2008
Teletech Holdings Inc. January 2007 - September 2007
Compass Bank August 2006 - January 2007
Berea College August 2004 - May 2006
Skills
Project Management, Report Preparation, Written Correspondence, General Office Duties, Outstanding Customer..., Scheduling, Marketing and Sales, Insurance Claims, Health Insurance, Insurance Billing, Financial Accounting, Tax Accounting, Bookkeeping, Tax Preparation, Front office Operations, Professional Services..., Customer Service, Human Resources
Education
University of Phoenix 2010 — 2012
Fort Lewis SJA JAG January 2010 - April 2011
Aerotek LLC. Tacoma, WA June 2010 - October 2010
Alorica Inc. April 2009 - June 2009
Fort Riley SJA JAG December 2008 - April 2009
Teletech Holdings Inc. September 2007 - April 2008
Teletech Holdings Inc. January 2007 - September 2007
Compass Bank August 2006 - January 2007
Berea College August 2004 - May 2006
Skills
Project Management, Report Preparation, Written Correspondence, General Office Duties, Outstanding Customer..., Scheduling, Marketing and Sales, Insurance Claims, Health Insurance, Insurance Billing, Financial Accounting, Tax Accounting, Bookkeeping, Tax Preparation, Front office Operations, Professional Services..., Customer Service, Human Resources
Education
University of Phoenix 2010 — 2012
Lynda Barnett Lynda Barnett's Teletech Holdings, Inc Experience January 2008 - November 2009
Job Museums and Institutions Professional
Industry Museums and Institutions
Experience
Smithsonian Institution September 2013 - January 2015
Smithsonian Institution June 2013 - August 2013
Smithsonian Institution January 2013 - May 2013
Kent State University September 2011 - December 2012
Kent State University April 2011 - December 2012
The Talent Group January 2012 - May 2012
Kent State University August 2011 - December 2011
Teletech Holdings, Inc. January 2008 - November 2009
Skills
Student Financial Aid, Interviews, Event Planning, Administrative..., Microsoft Office, Public Speaking
Education
Kent State University
Bachelor of Arts (B.A.), Communication Studies
Lorain County Community College
Associate of Arts (A.A.)
Smithsonian Institution September 2013 - January 2015
Smithsonian Institution June 2013 - August 2013
Smithsonian Institution January 2013 - May 2013
Kent State University September 2011 - December 2012
Kent State University April 2011 - December 2012
The Talent Group January 2012 - May 2012
Kent State University August 2011 - December 2011
Teletech Holdings, Inc. January 2008 - November 2009
Skills
Student Financial Aid, Interviews, Event Planning, Administrative..., Microsoft Office, Public Speaking
Education
Kent State University
Bachelor of Arts (B.A.), Communication Studies
Lorain County Community College
Associate of Arts (A.A.)
Chelsea Tovar Chelsea Tovar's Teletech Holdings, Inc Experience May 2009 - August 2011
Job Representative at ATS Healthcare
Industry Insurance
Experience
ATS Healthcare January 2015 - Present
Speedling Inc. February 2014 - October 2014
Speedling Inc. January 2014 - October 2014
TeleTech August 2011 - April 2013
Teletech Holdings Inc May 2009 - August 2011
Teletech Holdings Inc October 2005 - May 2009
Tampa General Hospital May 2004 - October 2005
Skills
Call Centers, Process Improvement, Training, Leadership, Customer Service, Analysis, Call Center, Quality Assurance, Forecasting, Management, Customer Satisfaction, Employee Relations, Analytics, Coaching, Workforce Management, Vendor Management, Troubleshooting, Project Management, Process Scheduler, Strategic Planning, Service Delivery, Teamwork, Reporting & Analysis, Networking, System Administration, Avaya, Real Time, Medical Terminology, Medical Billing, Health Insurance, Medical Coding, Patient Education, Customer Experience, Team Leadership, Team Management, Performance Management, BPO, Operations Management
Education
Southern Technical College 2013 — 2015
Associate’s Degree, Medical Insurance Specialist/Medical Biller
East Bay Senior High School 1998 — 2002
High School
ATS Healthcare January 2015 - Present
Speedling Inc. February 2014 - October 2014
Speedling Inc. January 2014 - October 2014
TeleTech August 2011 - April 2013
Teletech Holdings Inc May 2009 - August 2011
Teletech Holdings Inc October 2005 - May 2009
Tampa General Hospital May 2004 - October 2005
Skills
Call Centers, Process Improvement, Training, Leadership, Customer Service, Analysis, Call Center, Quality Assurance, Forecasting, Management, Customer Satisfaction, Employee Relations, Analytics, Coaching, Workforce Management, Vendor Management, Troubleshooting, Project Management, Process Scheduler, Strategic Planning, Service Delivery, Teamwork, Reporting & Analysis, Networking, System Administration, Avaya, Real Time, Medical Terminology, Medical Billing, Health Insurance, Medical Coding, Patient Education, Customer Experience, Team Leadership, Team Management, Performance Management, BPO, Operations Management
Education
Southern Technical College 2013 — 2015
Associate’s Degree, Medical Insurance Specialist/Medical Biller
East Bay Senior High School 1998 — 2002
High School
Jenna Shermet Jenna Shermet's Teletech Holdings, Inc Experience April 2009 - August 2009
Job Zhaoqing School
Industry Primary/Secondary Education
Experience
U.M.O.E August 2011 - August 2014
Humber College September 2010 - January 2012
Shoppers Drug Mart October 2010 - July 2011
Crossroads Pub & Grill - Rosseau, Ontario May 2010 - August 2010
Teletech Holdings Inc April 2009 - August 2009
Shoppers Drug Mart September 2005 - July 2006
Shoppers Drug Mart September 2005 - July 2006
Skills
TESOL, Microsoft Office, Organizing, Word, Problem Solving, Excel, Inventory Management, Customer Satisfaction
Education
Hunber College 2010 — 2011
TESL, Teaching English as a Second Language
Nipissing University 2006 — 2010
BA, English, Classic Studies
関西外国語大学 2008 — 2008
Exchange credit, International Exchange Student Program
U.M.O.E August 2011 - August 2014
Humber College September 2010 - January 2012
Shoppers Drug Mart October 2010 - July 2011
Crossroads Pub & Grill - Rosseau, Ontario May 2010 - August 2010
Teletech Holdings Inc April 2009 - August 2009
Shoppers Drug Mart September 2005 - July 2006
Shoppers Drug Mart September 2005 - July 2006
Skills
TESOL, Microsoft Office, Organizing, Word, Problem Solving, Excel, Inventory Management, Customer Satisfaction
Education
Hunber College 2010 — 2011
TESL, Teaching English as a Second Language
Nipissing University 2006 — 2010
BA, English, Classic Studies
関西外国語大学 2008 — 2008
Exchange credit, International Exchange Student Program
Francisco Alonzo Francisco Alonzo's Teletech Holdings, Inc Experience March 2001 - April 2002
Job Director of Business Development and Asset Management at Denver International Airport
Industry Aviation & Aerospace
Experience
City & County of Denver - Department of Aviation National Sales And MarketingVISA USAApril 2002 - April 2007
Teletech Holdings, Inc. March 2001 - April 2002
Skills
Commercial Business..., Business Aviation, Airport Management, Contract Management, Contract Negotiation, Budgets, International..., International Business..., International Business, Operations Management, Procurement, Program Management, Aviation, Airports, Project Planning, Aircraft, Process Improvement, Strategic Planning, Policy, Team Building, Proposal Writing, Negotiation, Forecasting, Business Development, Training, Purchasing, Government, Public Relations, Commercial Aviation, Management, Airlines, Business Strategy, Strategy, Cross-functional Team..., Leadership, Transportation, Aerospace, Competitive Analysis, Project Management, Business Planning, Customer Service
Education
Regis University 2001 — 2003
Master of Business Administration (MBA)
Regis University 1997 — 2001
Bachelor's degree, Finance, General
City & County of Denver - Department of Aviation National Sales And MarketingVISA USAApril 2002 - April 2007
Teletech Holdings, Inc. March 2001 - April 2002
Skills
Commercial Business..., Business Aviation, Airport Management, Contract Management, Contract Negotiation, Budgets, International..., International Business..., International Business, Operations Management, Procurement, Program Management, Aviation, Airports, Project Planning, Aircraft, Process Improvement, Strategic Planning, Policy, Team Building, Proposal Writing, Negotiation, Forecasting, Business Development, Training, Purchasing, Government, Public Relations, Commercial Aviation, Management, Airlines, Business Strategy, Strategy, Cross-functional Team..., Leadership, Transportation, Aerospace, Competitive Analysis, Project Management, Business Planning, Customer Service
Education
Regis University 2001 — 2003
Master of Business Administration (MBA)
Regis University 1997 — 2001
Bachelor's degree, Finance, General
Lon Swain Lon Swain's Teletech Holdings, Inc Experience 2008 - 2009
Job Software Applications Director
Industry Information Technology and Services
Experience
INPRS May 2012 - Present
INPRS January 2011 - May 2012
DISH Network June 2009 - December 2010
TeleTech February 2008 - January 2009
TeleTech Holdings, Inc 2008 - 2009
Ceridian / Recruiting Solutions 2004 - 2007
Ceridian 2003 - 2007
CSC 1991 - 1995
Skills
Visio, Vendor Management, Software Development, Management, Business Analysis, CRM, Agile Methodologies, Integration, Microsoft SQL Server, Project Management, Process Improvement, Human Resources, Scrum, Requirements Gathering, Change Management, Outsourcing, Employee Relations, SaaS, Program Management, SQL
Education
Tufts University 1981 — 1984
Bachelor of Science
INPRS May 2012 - Present
INPRS January 2011 - May 2012
DISH Network June 2009 - December 2010
TeleTech February 2008 - January 2009
TeleTech Holdings, Inc 2008 - 2009
Ceridian / Recruiting Solutions 2004 - 2007
Ceridian 2003 - 2007
CSC 1991 - 1995
Skills
Visio, Vendor Management, Software Development, Management, Business Analysis, CRM, Agile Methodologies, Integration, Microsoft SQL Server, Project Management, Process Improvement, Human Resources, Scrum, Requirements Gathering, Change Management, Outsourcing, Employee Relations, SaaS, Program Management, SQL
Education
Tufts University 1981 — 1984
Bachelor of Science
Dennis Cehulik Dennis Cehulik's Teletech Holdings, Inc Experience February 2009 - March 2010
Job Customer Service Technical Support at Baxter Health
Industry Consumer Goods
Experience
Baxter Health January 2015 - Present
Colton RV December 2013 - May 2014
7-Eleven July 2012 - January 2013
Teletech Holdings Inc. February 2009 - March 2010
General Motors March 2004 - June 2008
Skills
Process Improvement, Continuous Improvement, Team Building, Automotive, Business Strategy, Recruiting, Manufacturing, Leadership, Coaching, Lean Manufacturing, Strategic Planning, Operations Management, Call Centers, Microsoft Excel, Team Leadership, Cross-functional Team..., Microsoft Office, Motorhomes
Education
State University of New York at Buffalo, Voice Coaches 2012 — 2013
Voice Artist, Commerical & Narrative
State University of New York at Buffalo 1978 — 1982
Physical Education
Baxter Health January 2015 - Present
Colton RV December 2013 - May 2014
7-Eleven July 2012 - January 2013
Teletech Holdings Inc. February 2009 - March 2010
General Motors March 2004 - June 2008
Skills
Process Improvement, Continuous Improvement, Team Building, Automotive, Business Strategy, Recruiting, Manufacturing, Leadership, Coaching, Lean Manufacturing, Strategic Planning, Operations Management, Call Centers, Microsoft Excel, Team Leadership, Cross-functional Team..., Microsoft Office, Motorhomes
Education
State University of New York at Buffalo, Voice Coaches 2012 — 2013
Voice Artist, Commerical & Narrative
State University of New York at Buffalo 1978 — 1982
Physical Education
Robert Funk Robert Funk's Teletech Holdings, Inc Experience January 2000 - January 2002
Job Business Operations Mgmt, P&L, Project Mgmt, Customer Retention, Business & Operations Analysis, Continuous Improvements
Industry Consumer Services
Experience
Teleperformance USA, Inc June 2002 - Present
Teleperformance USA, Inc. June 2002 - Present
Teleperformance, USA June 2002 - Present
Teleperformance, USA June 2002 - Present
Teletech Holdings, Inc. January 2000 - January 2002
Skills
Call Centers, BPO, Workforce Management, Contact Centers, Outsourcing, Offshoring, Vendor Management, Customer Experience, Performance Management, Call Center, Inbound Marketing, Operations Management, Call Center Development, Management, Service Delivery, Transition Management, Microsoft Access, Microsoft Office, PowerPoint, Microsoft Visual Studio, COGNOS, Minitab, Process Analysis, Key Account Management, Quality Assurance (QA)..., Project Management, Personnel Recruitment, Performance Monitoring, Operational Inspections, Budgetary Oversight, Staff Development, Employee Training, Risk Assessment, Strategy Planning, Process Improvement, Program Management, Solutions Implementation, Internal Support, External Support, Strategic Planning
Education
West Virginia University
Mechanical Engineering
Fairmont State University
Architecture
Teleperformance USA, Inc June 2002 - Present
Teleperformance USA, Inc. June 2002 - Present
Teleperformance, USA June 2002 - Present
Teleperformance, USA June 2002 - Present
Teletech Holdings, Inc. January 2000 - January 2002
Skills
Call Centers, BPO, Workforce Management, Contact Centers, Outsourcing, Offshoring, Vendor Management, Customer Experience, Performance Management, Call Center, Inbound Marketing, Operations Management, Call Center Development, Management, Service Delivery, Transition Management, Microsoft Access, Microsoft Office, PowerPoint, Microsoft Visual Studio, COGNOS, Minitab, Process Analysis, Key Account Management, Quality Assurance (QA)..., Project Management, Personnel Recruitment, Performance Monitoring, Operational Inspections, Budgetary Oversight, Staff Development, Employee Training, Risk Assessment, Strategy Planning, Process Improvement, Program Management, Solutions Implementation, Internal Support, External Support, Strategic Planning
Education
West Virginia University
Mechanical Engineering
Fairmont State University
Architecture
Jason Crouse Jason Crouse's Teletech Holdings, Inc Experience April 2006 - December 2006
Job Chief Executive Officer at JasonCrouse.BlogSpot.com
Industry Information Technology and Services
Experience
JasonCrouse.BlogSpot.com May 2009 - Present
Call-Us Info Ltd. March 2011 - August 2011
TeleTech Holdings Inc. April 2006 - December 2006
Skills
Creative Writing, Charisma, Business Logic
Education
Nova Scotia Community College 2005 — 2007
Information Technology
University of Ottawa / Université d'Ottawa 1996 — 2002
JasonCrouse.BlogSpot.com May 2009 - Present
Call-Us Info Ltd. March 2011 - August 2011
TeleTech Holdings Inc. April 2006 - December 2006
Skills
Creative Writing, Charisma, Business Logic
Education
Nova Scotia Community College 2005 — 2007
Information Technology
University of Ottawa / Université d'Ottawa 1996 — 2002
Tom Eupizi Tom Eupizi's Teletech Holdings, Inc Experience 2005 - 2008
Job Operations Manager
Industry Consumer Services
Experience
APAC Customer Services April 2006 - March 2009
Teletech Holdings, Inc 2005 - 2008
ICT Group, Inc. January 2000 - December 2003
ICT Group, Inc June 1998 - January 2000
ICT Group, Inc June 1996 - June 1998
Skills
Workforce Management, BPO, Call Center, Call Centers, Coaching, Customer Experience, Customer Satisfaction, Customer Service, Human Resources, Inbound Marketing, Leadership, Management, Operations Management, Performance Management, Personnel Management, Process Improvement, Quality Assurance, Team Building, Team Leadership, Vendor Management, Training
Education
Troy University 1988 — 1989
MS, Management
Indiana University of Pennsylvania 1972 — 1976
BA, Criminology and Economics
APAC Customer Services April 2006 - March 2009
Teletech Holdings, Inc 2005 - 2008
ICT Group, Inc. January 2000 - December 2003
ICT Group, Inc June 1998 - January 2000
ICT Group, Inc June 1996 - June 1998
Skills
Workforce Management, BPO, Call Center, Call Centers, Coaching, Customer Experience, Customer Satisfaction, Customer Service, Human Resources, Inbound Marketing, Leadership, Management, Operations Management, Performance Management, Personnel Management, Process Improvement, Quality Assurance, Team Building, Team Leadership, Vendor Management, Training
Education
Troy University 1988 — 1989
MS, Management
Indiana University of Pennsylvania 1972 — 1976
BA, Criminology and Economics
Kayla Collins Kayla Collins's Teletech Holdings, Inc Experience 2010 - 2011
Job Health, Wellness and Fitness Professional
Industry Health, Wellness and Fitness
Experience
Self-employed 2014 - Present
Cirilla's January 2012 - June 2013
TeleTech Holdings Inc. 2010 - 2011
McDonald's 2007 - 2011
Skills
Communications, Customer Service, Cosmetology, Journalism, Organization, Management, Research, Project Planning, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Leadership, Friendly Personality, Interpersonal Skill, Teamwork, High Level Of Accuracy, Feedback, Flexible to Change, Stress Management, Problem Solving, Strength & Conditioning, Holistic Health
Education
Lorain County Community College 2005 — 2009
Associate of Arts (A.A.), Communication, Journalism, and Related Programs
Self-employed 2014 - Present
Cirilla's January 2012 - June 2013
TeleTech Holdings Inc. 2010 - 2011
McDonald's 2007 - 2011
Skills
Communications, Customer Service, Cosmetology, Journalism, Organization, Management, Research, Project Planning, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Leadership, Friendly Personality, Interpersonal Skill, Teamwork, High Level Of Accuracy, Feedback, Flexible to Change, Stress Management, Problem Solving, Strength & Conditioning, Holistic Health
Education
Lorain County Community College 2005 — 2009
Associate of Arts (A.A.), Communication, Journalism, and Related Programs
Anne Mueller Borg's Teletech Holdings, Inc Experience August 2005 - January 2010
Job Unearthing customers' needs and coordinating resources to meet them
Industry Information Technology and Services
Experience
Harris Broadcast October 2011 - July 2013
virtualwirks August 2011 - October 2011
Extended Presence February 2011 - July 2011
Alcohol Monitoring Systems February 2010 - January 2011
TeleTech Holdings Inc. August 2005 - January 2010
Fujitsu May 2005 - August 2005
PeopleSoft / Oracle September 2004 - February 2005
JD Edwards / PeopleSoft June 2002 - August 2004
Network Testing Solutions, Inc. August 2000 - May 2002
Harris Corporation January 1999 - July 2000
Education
Colorado State University 1979 — 1982
Bachelor of Science, Business / Marketing
University of Colorado Denver 1978 — 1979
Sociology
Harris Broadcast October 2011 - July 2013
virtualwirks August 2011 - October 2011
Extended Presence February 2011 - July 2011
Alcohol Monitoring Systems February 2010 - January 2011
TeleTech Holdings Inc. August 2005 - January 2010
Fujitsu May 2005 - August 2005
PeopleSoft / Oracle September 2004 - February 2005
JD Edwards / PeopleSoft June 2002 - August 2004
Network Testing Solutions, Inc. August 2000 - May 2002
Harris Corporation January 1999 - July 2000
Education
Colorado State University 1979 — 1982
Bachelor of Science, Business / Marketing
University of Colorado Denver 1978 — 1979
Sociology
Joshua Peryea Joshua Peryea's Teletech Holdings, Inc Experience January 2004 - June 2006
Job Health Information Technology, IT & Light Industrial Professional. Model Maker.
Industry Information Technology and Services
Experience
Kelly Services July 2012 - Present
Remedy Intelligent Staffing May 2011 - Present
P2 Collaborative Of Western New York November 2011 - December 2011
Superior Staff Resources September 2008 - December 2010
TeleTech Holdings, Inc. January 2004 - June 2006
ICT Group, Inc. March 2002 - August 2003
SPS Temporaries, Inc. 2003 - 2003
WNY AmeriCorps VISTA 2001 - 2002
Skills
Japanese, Japanese culture, French, Italian, Microsoft Office 2003, Microsoft Office 2007, Microsoft Office 2010, HTML, Basic, Model Making, Miniatures, Light Industrial, Manufacturing, Blueprint Reading, Data Entry, Customer Service, Quality Assurance, Survey Research, Technical Support, Healthcare Information..., Information Technology, Acting, Set Construction, Electronics, Troubleshooting, Story, Writing, Temporary Placement, Networking
Education
ITT Technical Institute-Getzville 2014 — 2016
Drafting & Design Technology, Drafting and Design Technology/Technician, General
Erie Community College 1996 — 1998
Theatre/General Studies; Intro to Architecture
SUNY at Buffalo 1993 — 1995
none, Civil Engineering
Buffalo Acedemy for the Visual and Performing Arts 1989 — 1993
Both the Arts Diploma and the Regents Diploma, Theatre/Theater
Kelly Services July 2012 - Present
Remedy Intelligent Staffing May 2011 - Present
P2 Collaborative Of Western New York November 2011 - December 2011
Superior Staff Resources September 2008 - December 2010
TeleTech Holdings, Inc. January 2004 - June 2006
ICT Group, Inc. March 2002 - August 2003
SPS Temporaries, Inc. 2003 - 2003
WNY AmeriCorps VISTA 2001 - 2002
Skills
Japanese, Japanese culture, French, Italian, Microsoft Office 2003, Microsoft Office 2007, Microsoft Office 2010, HTML, Basic, Model Making, Miniatures, Light Industrial, Manufacturing, Blueprint Reading, Data Entry, Customer Service, Quality Assurance, Survey Research, Technical Support, Healthcare Information..., Information Technology, Acting, Set Construction, Electronics, Troubleshooting, Story, Writing, Temporary Placement, Networking
Education
ITT Technical Institute-Getzville 2014 — 2016
Drafting & Design Technology, Drafting and Design Technology/Technician, General
Erie Community College 1996 — 1998
Theatre/General Studies; Intro to Architecture
SUNY at Buffalo 1993 — 1995
none, Civil Engineering
Buffalo Acedemy for the Visual and Performing Arts 1989 — 1993
Both the Arts Diploma and the Regents Diploma, Theatre/Theater
Travis Lay Travis Lay's Teletech Holdings, Inc Experience November 2002 - January 2007
Job NOC Manager at Pearson Technology Group
Industry Telecommunications
Experience
Pearson Technology Group July 2013 - Present
CrossFit Crush February 2013 - Present
Tyco Integrated Security November 2012 - July 2013
Tyco Integrated Security July 2012 - November 2012
TeleTech August 2010 - July 2012
ESPN 870 August 2009 - September 2011
www.examiner.com January 2009 - September 2011
TeleTech January 2009 - August 2010
TeleTech January 2007 - January 2009
Teletech Holdings, Inc. November 2002 - January 2007
Skills
CRM, Process Management, Contract Management, Invoicing, Workforce Management, Call Center, Service Delivery, Avaya, BPO, Customer Satisfaction, Outsourcing, Process Improvement, Vendor Management, Sla, Contact Centers, Technical Support, Customer Experience, Operations Management, Customer Support, Telecommunications, Troubleshooting, VoIP, IT Operations, Project Management, Call Centers, Management, Change Management, IT Management, Data Center, Leadership, Networking, Call Center Development, Software Documentation
Education
Project Management 2008 — 2008
PMP, Project Management
Cisco 2002 — 2002
CCNA, Cisco Certified Networking Associate
DeVry University 2001 — 2002
Bachelors of Information Technology, Networking, server and other IT functions
Metropolitan State College of Denver 1996 — 2001
Bachelor of Science (B.S.), Marketing
Pearson Technology Group July 2013 - Present
CrossFit Crush February 2013 - Present
Tyco Integrated Security November 2012 - July 2013
Tyco Integrated Security July 2012 - November 2012
TeleTech August 2010 - July 2012
ESPN 870 August 2009 - September 2011
www.examiner.com January 2009 - September 2011
TeleTech January 2009 - August 2010
TeleTech January 2007 - January 2009
Teletech Holdings, Inc. November 2002 - January 2007
Skills
CRM, Process Management, Contract Management, Invoicing, Workforce Management, Call Center, Service Delivery, Avaya, BPO, Customer Satisfaction, Outsourcing, Process Improvement, Vendor Management, Sla, Contact Centers, Technical Support, Customer Experience, Operations Management, Customer Support, Telecommunications, Troubleshooting, VoIP, IT Operations, Project Management, Call Centers, Management, Change Management, IT Management, Data Center, Leadership, Networking, Call Center Development, Software Documentation
Education
Project Management 2008 — 2008
PMP, Project Management
Cisco 2002 — 2002
CCNA, Cisco Certified Networking Associate
DeVry University 2001 — 2002
Bachelors of Information Technology, Networking, server and other IT functions
Metropolitan State College of Denver 1996 — 2001
Bachelor of Science (B.S.), Marketing
Jim Cruise Jim Cruise's Teletech Holdings, Inc Experience 1999 - 2002
Job Experienced Service, Technical Support and Operations Executive
Industry Telecommunications
Experience
EmAi Consulting, LLC July 2012 - Present
T-Mobile USA September 2002 - June 2012
HOUSE OF LLOYD January 2001 - January 2002
TELETECH HOLDINGS, INC 1999 - 2002
Skills
SkillSoft Project..., Call Center Senior..., Multi-Site Operational..., Call Center Startup and..., Customer Care & Service, Inbound, Outbound and..., Performance Management, Mentoring & Development, Technology Support, Revenue, Profit & Loss..., Call Center, Customer Service, Technical Support, Customer Satisfaction, Direct Sales, Call Centers, Training, Process Improvement, Troubleshooting, Telecommunications, Project Management, Management, Leadership, Coaching, Networking, Change Management, Project Planning, Retail, Customer Retention, Account Management, Cross-functional Team..., Team Building, Operations Management, Sales Operations, CRM, Quality Assurance, Sales Management, Employee Training, Hiring, Business Analysis, Analysis, Mobile Devices, Negotiation, Onboarding, Human Resources, Workforce Management, Team Management, SDLC, Wireless, Talent Management
Education
Rockhurst College
Bachelor's degree, Business Administration and Management, General
EmAi Consulting, LLC July 2012 - Present
T-Mobile USA September 2002 - June 2012
HOUSE OF LLOYD January 2001 - January 2002
TELETECH HOLDINGS, INC 1999 - 2002
Skills
SkillSoft Project..., Call Center Senior..., Multi-Site Operational..., Call Center Startup and..., Customer Care & Service, Inbound, Outbound and..., Performance Management, Mentoring & Development, Technology Support, Revenue, Profit & Loss..., Call Center, Customer Service, Technical Support, Customer Satisfaction, Direct Sales, Call Centers, Training, Process Improvement, Troubleshooting, Telecommunications, Project Management, Management, Leadership, Coaching, Networking, Change Management, Project Planning, Retail, Customer Retention, Account Management, Cross-functional Team..., Team Building, Operations Management, Sales Operations, CRM, Quality Assurance, Sales Management, Employee Training, Hiring, Business Analysis, Analysis, Mobile Devices, Negotiation, Onboarding, Human Resources, Workforce Management, Team Management, SDLC, Wireless, Talent Management
Education
Rockhurst College
Bachelor's degree, Business Administration and Management, General
Christy OConnor's Teletech Holdings, Inc Experience 2000 - 2007
Job Chief Legal Officer at Alorica
Industry Legal Services
Experience
Alorica 2015 - Present
SourceHOV 2014 - 2015
Stream Global Services 2011 - 2014
LifeLock 2010 - 2011
CGC Consultants, LLC 2010 - 2011
Cole Real Estate Investments 2008 - 2010
TeleTech Holdings, Inc. 2000 - 2007
Telecom Wireless 2000 - 2001
Monaco Finance 1998 - 2000
Brownstein Hyatt Farber Schreck 1998 - 2000
Skills
Process Improvement, Management, Mergers & Acquisitions, Strategy, Due Diligence, Executive Management, Corporate Governance, Leadership, Outsourcing, Corporate Law, Mergers, Intellectual Property, Start-ups, Risk Management, Restructuring, Vendor Management, Finance, IPO, Licensing, Corporate Finance, Privacy Law, Securities Regulation, CRM, Negotiation, Human Resources, SEC filings, Legal Compliance, Business, Litigation, Real Estate, Capital Markets, Legal Liability, Strategic Planning, Legal Advice, Legal Writing, Compensation & Benefit, Marketing, Competitive Analysis, Compliance, Customer Experience, Lease Negotiations
Education
St. Mary's University School of Law 1990 — 1993
JD, Law
University of Innsbruck 1991 — 1992
JD/Cert, International Law
The University of Chicago 1986 — 1990
BA/MA, Psychology
Alorica 2015 - Present
SourceHOV 2014 - 2015
Stream Global Services 2011 - 2014
LifeLock 2010 - 2011
CGC Consultants, LLC 2010 - 2011
Cole Real Estate Investments 2008 - 2010
TeleTech Holdings, Inc. 2000 - 2007
Telecom Wireless 2000 - 2001
Monaco Finance 1998 - 2000
Brownstein Hyatt Farber Schreck 1998 - 2000
Skills
Process Improvement, Management, Mergers & Acquisitions, Strategy, Due Diligence, Executive Management, Corporate Governance, Leadership, Outsourcing, Corporate Law, Mergers, Intellectual Property, Start-ups, Risk Management, Restructuring, Vendor Management, Finance, IPO, Licensing, Corporate Finance, Privacy Law, Securities Regulation, CRM, Negotiation, Human Resources, SEC filings, Legal Compliance, Business, Litigation, Real Estate, Capital Markets, Legal Liability, Strategic Planning, Legal Advice, Legal Writing, Compensation & Benefit, Marketing, Competitive Analysis, Compliance, Customer Experience, Lease Negotiations
Education
St. Mary's University School of Law 1990 — 1993
JD, Law
University of Innsbruck 1991 — 1992
JD/Cert, International Law
The University of Chicago 1986 — 1990
BA/MA, Psychology
Joy Rhodes's Teletech Holdings, Inc Experience August 2000 - January 2006
Job Website Design, Social Media Marketing, Email Marketing | Amherst, VA | Joy Design Online
Industry Marketing and Advertising
Experience
Joy Design Online January 2006 - Present
TeleTech Holdings, Inc. August 2000 - January 2006
Nextel Communications February 2000 - August 2000
Hope Community Church January 1998 - February 2000
Impact 2000, Inc March 1996 - December 1998
Skills
Wordpress, Customer Satisfaction, SEO copywriting, Call Center, Social Media, Program Management, Email Marketing, Microsoft Excel, Marketing, Editing, CMS, Inbound Marketing, Web Content, Content Management, Customer Service, SMO, Social Media Marketing, Content Strategy, Project Management, Operations Management, Employee Relations, Facebook, Copywriting, Management, Process Improvement, Training, Leadership, Event Planning, Advertising, Event Management, Nonprofits, Online Marketing, Social Networking, Small Business, Newsletters, Community Outreach, Policy
Education
University of Houston-Victoria 1995 — 1998
Bachelor of Science, Communications and Public Relations
Joy Design Online January 2006 - Present
TeleTech Holdings, Inc. August 2000 - January 2006
Nextel Communications February 2000 - August 2000
Hope Community Church January 1998 - February 2000
Impact 2000, Inc March 1996 - December 1998
Skills
Wordpress, Customer Satisfaction, SEO copywriting, Call Center, Social Media, Program Management, Email Marketing, Microsoft Excel, Marketing, Editing, CMS, Inbound Marketing, Web Content, Content Management, Customer Service, SMO, Social Media Marketing, Content Strategy, Project Management, Operations Management, Employee Relations, Facebook, Copywriting, Management, Process Improvement, Training, Leadership, Event Planning, Advertising, Event Management, Nonprofits, Online Marketing, Social Networking, Small Business, Newsletters, Community Outreach, Policy
Education
University of Houston-Victoria 1995 — 1998
Bachelor of Science, Communications and Public Relations
Jacki Stanley Jacki Stanley's Teletech Holdings, Inc Experience February 2010 - February 2013
Job Consultant/Project Manager
Industry Telecommunications
Experience
Closed Loop Consulting February 2013 - Present
TeleTech Holdings, Inc. February 2010 - February 2013
Closed Loop Consulting October 2006 - October 2009
Qwest Communications April 1995 - October 2006
Skills
Outsourcing, Vendor Management, Call Centers, Service Delivery, BPO, Process Improvement, ITIL, Business Process..., Workforce Management, Contact Centers, Business Analysis, Program Management, Change Management, Business Intelligence, Telecommunications, Project Management, CRM, SDLC, Customer Experience, IT Management, Business Process, Call Center, Cisco Technologies, Customer Service, Technical Support, Virtualization, Active Directory
Education
University of Northern Colorado 1984 — 1989
BA in Special Education
Closed Loop Consulting February 2013 - Present
TeleTech Holdings, Inc. February 2010 - February 2013
Closed Loop Consulting October 2006 - October 2009
Qwest Communications April 1995 - October 2006
Skills
Outsourcing, Vendor Management, Call Centers, Service Delivery, BPO, Process Improvement, ITIL, Business Process..., Workforce Management, Contact Centers, Business Analysis, Program Management, Change Management, Business Intelligence, Telecommunications, Project Management, CRM, SDLC, Customer Experience, IT Management, Business Process, Call Center, Cisco Technologies, Customer Service, Technical Support, Virtualization, Active Directory
Education
University of Northern Colorado 1984 — 1989
BA in Special Education
Dan Santangelo's Teletech Holdings, Inc Experience January 2005 - July 2008
Job Director, Cloud Strategist Kronos
Industry Information Technology and Services
Experience
Kronos January 2015 - Present
Kronos October 2014 - Present
Kronos January 2011 - October 2014
AT&T July 2008 - January 2011
TeleTech Holdings, Inc January 2005 - July 2008
TeleTech Holdings, Inc January 2004 - January 2005
TeleTech Holdings, Inc January 2001 - January 2004
Skills
Program Management, Team Management, SaaS, Pre-sales, Application Hosting, Hosting Services, Managed Hosting, Vendor Management, Billing Systems, Workforce Management, Cloud Computing, Call Centers, Outsourcing, Integration, Enterprise Software, Product Management, SDLC, CRM, Solution Architecture, Business Analysis, Management, Managed Services, Oracle, Leadership, ERP, Disaster Recovery, Business Process, Strategy, Security, Business Development, Solution Selling, Analysis, IT Strategy, Enterprise Architecture, Cross-functional Team..., E-commerce
Education
Metropolitan State University of Denver 1995 — 1999
Information Technology, Business Management
Kronos January 2015 - Present
Kronos October 2014 - Present
Kronos January 2011 - October 2014
AT&T July 2008 - January 2011
TeleTech Holdings, Inc January 2005 - July 2008
TeleTech Holdings, Inc January 2004 - January 2005
TeleTech Holdings, Inc January 2001 - January 2004
Skills
Program Management, Team Management, SaaS, Pre-sales, Application Hosting, Hosting Services, Managed Hosting, Vendor Management, Billing Systems, Workforce Management, Cloud Computing, Call Centers, Outsourcing, Integration, Enterprise Software, Product Management, SDLC, CRM, Solution Architecture, Business Analysis, Management, Managed Services, Oracle, Leadership, ERP, Disaster Recovery, Business Process, Strategy, Security, Business Development, Solution Selling, Analysis, IT Strategy, Enterprise Architecture, Cross-functional Team..., E-commerce
Education
Metropolitan State University of Denver 1995 — 1999
Information Technology, Business Management
Jayme Griffith (Valente) Jayme Griffith (Valente)'s Teletech Holdings, Inc Experience May 1999 - July 2004
Job Account Analyst, Henderson Brothers Inc.
Industry Insurance
Experience
Henderson Brothers, Inc. June 2013 - Present
UPMC Health Plan October 2008 - June 2013
UPMC Health Plan June 2006 - October 2008
UPMC Health Plan July 2004 - June 2006
Teletech Holdings Inc May 1999 - July 2004
Skills
Employee Benefits, Insurance, Claim, Medical Billing, Health Insurance, Managed Care, Account Management, Customer Satisfaction, Healthcare
Education
Brownsville Area High School
High School Diploma
Clarion University of Pennsylvania
Bachelors of Science, Business Administration
Henderson Brothers, Inc. June 2013 - Present
UPMC Health Plan October 2008 - June 2013
UPMC Health Plan June 2006 - October 2008
UPMC Health Plan July 2004 - June 2006
Teletech Holdings Inc May 1999 - July 2004
Skills
Employee Benefits, Insurance, Claim, Medical Billing, Health Insurance, Managed Care, Account Management, Customer Satisfaction, Healthcare
Education
Brownsville Area High School
High School Diploma
Clarion University of Pennsylvania
Bachelors of Science, Business Administration
Erin Mansfield Erin Mansfield's Teletech Holdings, Inc Experience February 2005 - May 2005
Job Owner & Designer at CrossPlay Studio
Industry Retail
Experience
CrossPlay Studio September 2012 - Present
Walmart June 2012 - September 2013
Westra Family August 2011 - April 2012
Eastern Washington University November 2010 - June 2011
Style And Scents May 2004 - May 2010
Pool World April 2007 - October 2007
RotoRooter December 2006 - February 2007
The Mirabeau Park Hotel and Convention Center April 2006 - September 2006
Best Western Rocky Mountain Lodge July 2005 - September 2005
TeleTech Holdings Inc February 2005 - May 2005
Skills
Customer Service, Windows 7, Troubleshooting, Windows, HTML, Team Leadership, Operating Systems
Education
Spokane Falls Community College 2007 — 2013
Associate of Arts (AA), Concentrations in Music & Japanese language
Flathead Valley Community College 2001 — 2004
34 Credits Complete, Information Technology
Whitefish High School 2000 — 2000
CrossPlay Studio September 2012 - Present
Walmart June 2012 - September 2013
Westra Family August 2011 - April 2012
Eastern Washington University November 2010 - June 2011
Style And Scents May 2004 - May 2010
Pool World April 2007 - October 2007
RotoRooter December 2006 - February 2007
The Mirabeau Park Hotel and Convention Center April 2006 - September 2006
Best Western Rocky Mountain Lodge July 2005 - September 2005
TeleTech Holdings Inc February 2005 - May 2005
Skills
Customer Service, Windows 7, Troubleshooting, Windows, HTML, Team Leadership, Operating Systems
Education
Spokane Falls Community College 2007 — 2013
Associate of Arts (AA), Concentrations in Music & Japanese language
Flathead Valley Community College 2001 — 2004
34 Credits Complete, Information Technology
Whitefish High School 2000 — 2000
Craig Kreps Craig Kreps's Teletech Holdings, Inc Experience December 2007 - October 2010
Job Sr. Manager, Finance, Planning & Analysis at IHS
Industry Information Services
Experience
IHS December 2014 - Present
IHS July 2013 - November 2014
IHS October 2010 - July 2013
TeleTech Holdings, Inc. December 2007 - October 2010
Bona AB December 2006 - November 2007
Skills
Project Management, Analytics, Business Intelligence, Business Analysis, Team Leadership, Data Warehousing
Education
University of Denver - Daniels College of Business 2009 — 2010
Master of Science, Business Intelligence
Western Michigan University - Haworth College of Business 2002 — 2005
Bachelor of Business Administration, Marketing
IHS December 2014 - Present
IHS July 2013 - November 2014
IHS October 2010 - July 2013
TeleTech Holdings, Inc. December 2007 - October 2010
Bona AB December 2006 - November 2007
Skills
Project Management, Analytics, Business Intelligence, Business Analysis, Team Leadership, Data Warehousing
Education
University of Denver - Daniels College of Business 2009 — 2010
Master of Science, Business Intelligence
Western Michigan University - Haworth College of Business 2002 — 2005
Bachelor of Business Administration, Marketing
Anthony Concepcion's Teletech Holdings, Inc Experience January 2014 - April 2014
Job Accounts Payable Specialist at 911 Restoration A Fresh Start Company
Industry Accounting
Experience
911 Restoration - A Fresh Start Company June 2015 - Present
BCD Travel September 2014 - Present
Herd Management Inc August 2014 - Present
BEAU MONET CORPORATION April 2014 - Present
911 Restoration - A Fresh Start Company 2015 - 2015
911 Restoration - A Fresh Start Company 2015 - 2015
TELETECH HOLDINGS INC. January 2014 - April 2014
Phoenix Royal Trading Co. Inc April 2010 - March 2012
Sykes Asia Inc. March 2005 - February 2010
West Contact Service March 2004 - February 2005
Skills
Photography, Sales Operations, Sales, Sales Management, Customer Service, Customer Satisfaction, Customer Experience, Customer Oriented, Market Analysis, Market Research, Marketing Management, Digital Photography, Digital Marketing, Social Media, Social Networking, Operations Management, Technical Support, Technical Training, Employee Training, Marketing
Education
The Philippine Women's University 2010 — 2011
Master's Degree, Business Administration and Management, General
La Concordia College 1998 — 2001
Bachelor of Science in Commerce Major in Computer Management, Computer/Information Technology Administration and Management
911 Restoration - A Fresh Start Company June 2015 - Present
BCD Travel September 2014 - Present
Herd Management Inc August 2014 - Present
BEAU MONET CORPORATION April 2014 - Present
911 Restoration - A Fresh Start Company 2015 - 2015
911 Restoration - A Fresh Start Company 2015 - 2015
TELETECH HOLDINGS INC. January 2014 - April 2014
Phoenix Royal Trading Co. Inc April 2010 - March 2012
Sykes Asia Inc. March 2005 - February 2010
West Contact Service March 2004 - February 2005
Skills
Photography, Sales Operations, Sales, Sales Management, Customer Service, Customer Satisfaction, Customer Experience, Customer Oriented, Market Analysis, Market Research, Marketing Management, Digital Photography, Digital Marketing, Social Media, Social Networking, Operations Management, Technical Support, Technical Training, Employee Training, Marketing
Education
The Philippine Women's University 2010 — 2011
Master's Degree, Business Administration and Management, General
La Concordia College 1998 — 2001
Bachelor of Science in Commerce Major in Computer Management, Computer/Information Technology Administration and Management
Garrett Osborne Garrett Osborne's Teletech Holdings, Inc Experience October 2005 - September 2006
Job Marketing and Advertising Professional
Industry Marketing and Advertising
Experience
Creative Ads October 2012 - Present
Kitsap County Parks & Recreation April 2012 - September 2012
CROSSMARK September 2011 - September 2011
Kitsap County Parks & Recreation August 2011 - September 2011
Bremerton Family YMCA September 2010 - March 2011
Opinions, Ltd. July 2009 - September 2009
Six Star Store December 2007 - December 2007
TeleTech Holdings, Inc. October 2005 - September 2006
Six Star Store September 2003 - July 2005
Skills
Cashiering, Customer Service, Interpersonal..., Professional..., Customer Oriented, Technical Writing, Creative Writing, Memos, Multi-line Phone, Microsoft Word, Microsoft Excel, PowerPoint, Cleaning, Survey Research, Copies, Fax, Dependable Team Player, Accurate Data Entry
Education
Western Washington University 2006 — 2010
Bachelor of Arts (BA), General Studies
Olympic College 2003 — 2005
Associate of Arts and Sciences (AAS)
Olympic High School 2002 — 2005
High School Diploma
Creative Ads October 2012 - Present
Kitsap County Parks & Recreation April 2012 - September 2012
CROSSMARK September 2011 - September 2011
Kitsap County Parks & Recreation August 2011 - September 2011
Bremerton Family YMCA September 2010 - March 2011
Opinions, Ltd. July 2009 - September 2009
Six Star Store December 2007 - December 2007
TeleTech Holdings, Inc. October 2005 - September 2006
Six Star Store September 2003 - July 2005
Skills
Cashiering, Customer Service, Interpersonal..., Professional..., Customer Oriented, Technical Writing, Creative Writing, Memos, Multi-line Phone, Microsoft Word, Microsoft Excel, PowerPoint, Cleaning, Survey Research, Copies, Fax, Dependable Team Player, Accurate Data Entry
Education
Western Washington University 2006 — 2010
Bachelor of Arts (BA), General Studies
Olympic College 2003 — 2005
Associate of Arts and Sciences (AAS)
Olympic High School 2002 — 2005
High School Diploma
Bruce Dawson Bruce Dawson's Teletech Holdings, Inc Experience 2003 - 2008
Job
Industry Information Services
Experience
Atento April 2014 - Present
Sitel November 2012 - March 2014
Stream Global Services October 2008 - September 2012
Envysion March 2008 - October 2008
TeleTech Holdings Inc. 2003 - 2008
Skills
SaaS, BPO, Outsourcing, Call Center, CRM, Account Management, Enterprise Software, Salesforce.com, Professional Services, New Business Development, Sales Management, Sales, Sales Operations, Business Development, Solution Selling, Analytics, Call Centers, Business Strategy, Cloud Computing, Contact Centers, Contract Negotiation, Cross-functional Team..., Customer Experience, Customer Satisfaction, Direct Sales, Executive Management, Lead Generation, Leadership, Management, Marketing, Operations Management, P, Process Improvement, Product Management, Program Management, Sales Process, Selling, Start-ups, Strategic Partnerships, Strategy, Team Management, Telecommunications, Vendor Management
Education
Denison University 1982 — 1986
BA, Psychology, Economics
Atento April 2014 - Present
Sitel November 2012 - March 2014
Stream Global Services October 2008 - September 2012
Envysion March 2008 - October 2008
TeleTech Holdings Inc. 2003 - 2008
Skills
SaaS, BPO, Outsourcing, Call Center, CRM, Account Management, Enterprise Software, Salesforce.com, Professional Services, New Business Development, Sales Management, Sales, Sales Operations, Business Development, Solution Selling, Analytics, Call Centers, Business Strategy, Cloud Computing, Contact Centers, Contract Negotiation, Cross-functional Team..., Customer Experience, Customer Satisfaction, Direct Sales, Executive Management, Lead Generation, Leadership, Management, Marketing, Operations Management, P, Process Improvement, Product Management, Program Management, Sales Process, Selling, Start-ups, Strategic Partnerships, Strategy, Team Management, Telecommunications, Vendor Management
Education
Denison University 1982 — 1986
BA, Psychology, Economics
Andra Kai Shaw's Teletech Holdings, Inc Experience October 2011 - February 2015
Job Health and Safety Specialist at State of Maryland
Industry Government Administration
Experience
State of Maryland August 2014 - Present
TeleTech Holdings, Inc. October 2011 - February 2015
Office of Preparedness and Response January 2013 - September 2013
CBRNE Emergency Management-Preparedness Branch June 2009 - December 2012
OneLegacy June 2006 - June 2009
California State Council Area Board X December 1996 - June 2006
Skills
Public Speaking, Public Health Emergency..., Emergency Management, Policy, Strategic Planning, Customer Service, Training, Team Building, Leadership, Program Management, Event Planning, Healthcare, Management, Project Management, Internal Communications, Hospitals, Public Relations, Coaching, Emergency Services, Cpr Certified, Troubleshooting, Employee Training, Data Analysis, Performance Metrics, Employee Engagement, Reporting & Analysis, Report Writing, Contract Negotiation, Conflict Analysis, Resolving Issues, Grant Administration, Grant Monitoring, Grant Preparation, Grant Writing, Grant Coordination, Grant Reviewing, CPR Certified, Community Outreach, Program Development, Nonprofits, Proposal Writing, Research, Healthcare Management
Education
Southern New Hampshire Univeristy 2013 — 2016
Masters In Progress, MBA
University of North Carolina at Chapel Hill 1979 — 1983
BA, Public Policy Analysis and Psychology
Emergency Management Institute
Emergency Management and Disaster Preparedness
State of Maryland August 2014 - Present
TeleTech Holdings, Inc. October 2011 - February 2015
Office of Preparedness and Response January 2013 - September 2013
CBRNE Emergency Management-Preparedness Branch June 2009 - December 2012
OneLegacy June 2006 - June 2009
California State Council Area Board X December 1996 - June 2006
Skills
Public Speaking, Public Health Emergency..., Emergency Management, Policy, Strategic Planning, Customer Service, Training, Team Building, Leadership, Program Management, Event Planning, Healthcare, Management, Project Management, Internal Communications, Hospitals, Public Relations, Coaching, Emergency Services, Cpr Certified, Troubleshooting, Employee Training, Data Analysis, Performance Metrics, Employee Engagement, Reporting & Analysis, Report Writing, Contract Negotiation, Conflict Analysis, Resolving Issues, Grant Administration, Grant Monitoring, Grant Preparation, Grant Writing, Grant Coordination, Grant Reviewing, CPR Certified, Community Outreach, Program Development, Nonprofits, Proposal Writing, Research, Healthcare Management
Education
Southern New Hampshire Univeristy 2013 — 2016
Masters In Progress, MBA
University of North Carolina at Chapel Hill 1979 — 1983
BA, Public Policy Analysis and Psychology
Emergency Management Institute
Emergency Management and Disaster Preparedness
Michael P Rooney's Teletech Holdings, Inc Experience September 2007 - January 2011
Job Vice President of Global Real Estate at CSG International
Industry Real Estate
Experience
CSG International July 2012 - Present
AmAsia3 Corporation December 2011 - Present
GRESSS January 2011 - Present
TeleTech Holdings, Inc. September 2007 - January 2011
Iron Mountain Records Management May 2000 - October 2007
FedEx January 1996 - April 2000
FedEx January 1986 - January 1996
INTREPID ENTERPRISES January 1984 - January 1986
PETER KIEWIT CORPORATION January 1982 - January 1984
Skills
Global Real Estate, International..., International Facility..., Global Government..., Financial Planning, Financial Analysis, Construction Management, Corporate Development, Commercial Real Estate, Real Estate Transactions, Construction Engineering, Government Contracting, Government Incentives, Incentive Programs, Economic Development..., Acquisition Integration, Analysis, Asset Management, BPO, Budgets, Business Development, Call Centers, Construction, Contract Management, Contract Negotiation, Corporate Real Estate, Customer Satisfaction, Data Center, Disposition, Due Diligence, Executive Management, Facilities Management, Feasibility Studies, Finance, Leadership, Leases, Management, Location Intelligence, Management Consulting, Mergers, Negotiation, Operations Management, Outsourcing, Process Scheduler, Project Management, Property Management, Purchasing, Real Estate, Real Estate Development, Risk Management
Education
Tulane University - A.B. Freeman School of Business 1990 — 1992
MBA, Business Administration and Management, General
Louisiana State University
BS, Construction Management/Engineering, Construction Engineering
Louisiana State University
Minor (none degree), Architecture
CSG International July 2012 - Present
AmAsia3 Corporation December 2011 - Present
GRESSS January 2011 - Present
TeleTech Holdings, Inc. September 2007 - January 2011
Iron Mountain Records Management May 2000 - October 2007
FedEx January 1996 - April 2000
FedEx January 1986 - January 1996
INTREPID ENTERPRISES January 1984 - January 1986
PETER KIEWIT CORPORATION January 1982 - January 1984
Skills
Global Real Estate, International..., International Facility..., Global Government..., Financial Planning, Financial Analysis, Construction Management, Corporate Development, Commercial Real Estate, Real Estate Transactions, Construction Engineering, Government Contracting, Government Incentives, Incentive Programs, Economic Development..., Acquisition Integration, Analysis, Asset Management, BPO, Budgets, Business Development, Call Centers, Construction, Contract Management, Contract Negotiation, Corporate Real Estate, Customer Satisfaction, Data Center, Disposition, Due Diligence, Executive Management, Facilities Management, Feasibility Studies, Finance, Leadership, Leases, Management, Location Intelligence, Management Consulting, Mergers, Negotiation, Operations Management, Outsourcing, Process Scheduler, Project Management, Property Management, Purchasing, Real Estate, Real Estate Development, Risk Management
Education
Tulane University - A.B. Freeman School of Business 1990 — 1992
MBA, Business Administration and Management, General
Louisiana State University
BS, Construction Management/Engineering, Construction Engineering
Louisiana State University
Minor (none degree), Architecture
David Maginsky's Teletech Holdings, Inc Experience February 2005 - March 2008
Job Principal at Portfolio Legal Solutions LLC
Industry Legal Services
Experience
Portfolio Legal Solutions LLC January 2012 - Present
PENDUM LLC September 2008 - January 2012
PROLOGIS, INC May 2008 - September 2008
TELETECH HOLDINGS, INC February 2005 - March 2008
KNOWLEDGE LEARNING CORP July 2000 - June 2004
Skills
Corporate Law, Employment Law, Restructuring, Litigation Management, Contract Negotiation, Legal Compliance, Business Turnaround
Education
Brooklyn Law School
JD, Law
State University of New York at Stony Brook
B.A, Political Science
Portfolio Legal Solutions LLC January 2012 - Present
PENDUM LLC September 2008 - January 2012
PROLOGIS, INC May 2008 - September 2008
TELETECH HOLDINGS, INC February 2005 - March 2008
KNOWLEDGE LEARNING CORP July 2000 - June 2004
Skills
Corporate Law, Employment Law, Restructuring, Litigation Management, Contract Negotiation, Legal Compliance, Business Turnaround
Education
Brooklyn Law School
JD, Law
State University of New York at Stony Brook
B.A, Political Science
Rebecca Couturier Rebecca Couturier's Teletech Holdings, Inc Experience September 2014 - Present
Job Director of Contracts at TeleTech Holdings, Inc.
Industry Outsourcing/Offshoring
Experience
TeleTech Holdings, Inc. September 2014 - Present
TeleTech June 2008 - Present
TeleTech Holdings, Inc. July 2007 - June 2008
Skills
Outsourcing, Call Centers, Contract Negotiation, BPO, Process Improvement, Workforce Management, Customer Experience, Vendor Management, Operations Management, Call Center, Customer Satisfaction, Program Management, Sla, Service Delivery, Leadership
Education
State University of New York at Buffalo 1974 — 1980
Business Management
TeleTech Holdings, Inc. September 2014 - Present
TeleTech June 2008 - Present
TeleTech Holdings, Inc. July 2007 - June 2008
Skills
Outsourcing, Call Centers, Contract Negotiation, BPO, Process Improvement, Workforce Management, Customer Experience, Vendor Management, Operations Management, Call Center, Customer Satisfaction, Program Management, Sla, Service Delivery, Leadership
Education
State University of New York at Buffalo 1974 — 1980
Business Management
John Yager John Yager's Teletech Holdings, Inc Experience August 2006 - May 2008
Job SVP of Sales at RealPage, Inc.
Industry Information Technology and Services
Experience
RealPage, Inc. June 2013 - Present
RealPage, Inc. May 2008 - June 2013
TeleTech Holdings Inc. August 2006 - May 2008
SSA Global February 2002 - July 2006
RealPage, Inc. January 1996 - January 2002
Timberline Software January 1992 - January 1996
Jonas & Erickson Software January 1986 - December 1991
MAI Basic Four January 1985 - January 1986
Skills
SaaS (Software as a..., Enterprise Software, Salesforce.com, Sales, SaaS, Solution Selling, Account Management, Business Development, Business Intelligence, CRM, Call Centers, Channel, Direct Sales, Lead Generation, Leadership, Management, New Business Development, Sales Management, Sales Operations, Sales Process, Selling, Start-ups, Strategy, Team Building, Training
Education
Sam Houston State University 1981 — 1984
BS, Computer Science & Economics
RealPage, Inc. June 2013 - Present
RealPage, Inc. May 2008 - June 2013
TeleTech Holdings Inc. August 2006 - May 2008
SSA Global February 2002 - July 2006
RealPage, Inc. January 1996 - January 2002
Timberline Software January 1992 - January 1996
Jonas & Erickson Software January 1986 - December 1991
MAI Basic Four January 1985 - January 1986
Skills
SaaS (Software as a..., Enterprise Software, Salesforce.com, Sales, SaaS, Solution Selling, Account Management, Business Development, Business Intelligence, CRM, Call Centers, Channel, Direct Sales, Lead Generation, Leadership, Management, New Business Development, Sales Management, Sales Operations, Sales Process, Selling, Start-ups, Strategy, Team Building, Training
Education
Sam Houston State University 1981 — 1984
BS, Computer Science & Economics
Jenny Stillmock Jenny Stillmock's Teletech Holdings, Inc Experience September 2006 - January 2009
Job Technical Account Manager at Convergys
Industry Telecommunications
Experience
Convergys March 2014 - Present
Stream Global Services June 2013 - March 2014
Sprint August 2009 - May 2013
Teletech Holdings, Inc. September 2006 - January 2009
TeleTech August 2004 - September 2006
TeleTech February 2003 - August 2004
IBM Global Services February 2002 - January 2003
Nextel August 1999 - January 2002
Skills
Call Center, BPO, Business Process..., Workforce Management, Vendor Management, Service Delivery, Telecommunications, Process Improvement, Customer Experience, Outsourcing, Program Management, Avaya, Contact Centers, Customer Satisfaction, Troubleshooting, Management, VoIP, CRM, Cross-functional Team..., Leadership, Business Process, Telephony, Call Centers, Change Management, Technical Support, Enterprise Software, Operations Management, Integration, Team Leadership, Business Intelligence, Active Directory, Strategy, Access, IVR, Inbound Marketing, Training, Wireless, Project Planning, Professional Services, Customer Retention, SaaS, Performance Management, Cisco Technologies, Recruiting, Networking, Human Resources, Information Technology, Sla, Business Analysis, Cloud Computing
Education
Colorado State University 1994 — 1998
Smoky Hill High School 1991 — 1994
Convergys March 2014 - Present
Stream Global Services June 2013 - March 2014
Sprint August 2009 - May 2013
Teletech Holdings, Inc. September 2006 - January 2009
TeleTech August 2004 - September 2006
TeleTech February 2003 - August 2004
IBM Global Services February 2002 - January 2003
Nextel August 1999 - January 2002
Skills
Call Center, BPO, Business Process..., Workforce Management, Vendor Management, Service Delivery, Telecommunications, Process Improvement, Customer Experience, Outsourcing, Program Management, Avaya, Contact Centers, Customer Satisfaction, Troubleshooting, Management, VoIP, CRM, Cross-functional Team..., Leadership, Business Process, Telephony, Call Centers, Change Management, Technical Support, Enterprise Software, Operations Management, Integration, Team Leadership, Business Intelligence, Active Directory, Strategy, Access, IVR, Inbound Marketing, Training, Wireless, Project Planning, Professional Services, Customer Retention, SaaS, Performance Management, Cisco Technologies, Recruiting, Networking, Human Resources, Information Technology, Sla, Business Analysis, Cloud Computing
Education
Colorado State University 1994 — 1998
Smoky Hill High School 1991 — 1994
Richard Shea's Teletech Holdings, Inc Experience July 2008 - August 2009
Job Senior Corporate Counsel at TriZetto, a Cognizant company
Industry Information Technology and Services
Experience
Cognizant Technology Solutions April 2011 - Present
Webroot Software, Inc. September 2009 - March 2011
TeleTech Holdings, Inc. July 2008 - August 2009
First Data Corporation November 2000 - April 2008
Hall & Evans, LLP October 1998 - December 1999
Dewey & LeBoeuf LLP 1994 - 1998
Foley & Lardner LLP June 1989 - August 1992
Skills
Contract Negotiation, Corporate Law, Litigation, SaaS, Joint Ventures, Privacy Law, Licensing, Technology Transfer, Contract Management, Strategic Partnerships, Management, Negotiation, E-commerce, Leadership, Corporate Governance, Commercial Litigation, Legal Writing, Compliance, International..., Environmental, Contract Development, Intellectual Property
Education
University of Denver - Sturm College of Law 1992 — 1995
Juris Doctorate, Law
University of Notre Dame 1986 — 1989
Bachelor's of Art, History
Bishop Kenny High School 1981 — 1985
High School, College Preparatory
Cognizant Technology Solutions April 2011 - Present
Webroot Software, Inc. September 2009 - March 2011
TeleTech Holdings, Inc. July 2008 - August 2009
First Data Corporation November 2000 - April 2008
Hall & Evans, LLP October 1998 - December 1999
Dewey & LeBoeuf LLP 1994 - 1998
Foley & Lardner LLP June 1989 - August 1992
Skills
Contract Negotiation, Corporate Law, Litigation, SaaS, Joint Ventures, Privacy Law, Licensing, Technology Transfer, Contract Management, Strategic Partnerships, Management, Negotiation, E-commerce, Leadership, Corporate Governance, Commercial Litigation, Legal Writing, Compliance, International..., Environmental, Contract Development, Intellectual Property
Education
University of Denver - Sturm College of Law 1992 — 1995
Juris Doctorate, Law
University of Notre Dame 1986 — 1989
Bachelor's of Art, History
Bishop Kenny High School 1981 — 1985
High School, College Preparatory
Corinne Spears Corinne Spears's Teletech Holdings, Inc Experience 2008 - June 2010
Job Global Systems Manager at Isola Group
Industry Information Technology and Services
Experience
Isola Group July 2010 - Present
TeleTech May 2008 - June 2010
Teletech Holdings Inc. 2008 - June 2010
Direct Alliance May 2005 - June 2010
Skills
Troubleshooting, VPN, Cisco, VoIP, Computer Hardware, Cisco Technologies, VMware, VMware ESX, Active Directory, Data Center, Microsoft Exchange, Routers, Virtualization, Windows Server, Disaster Recovery, HP Data Protector, Software Documentation, Windows System..., Servers, DNS, System Administration, VMware Infrastructure, Management, Networking
Education
University of Phoenix 2005 — 2008
Bachelor of Business Administration (BBA), eBusines
Isola Group July 2010 - Present
TeleTech May 2008 - June 2010
Teletech Holdings Inc. 2008 - June 2010
Direct Alliance May 2005 - June 2010
Skills
Troubleshooting, VPN, Cisco, VoIP, Computer Hardware, Cisco Technologies, VMware, VMware ESX, Active Directory, Data Center, Microsoft Exchange, Routers, Virtualization, Windows Server, Disaster Recovery, HP Data Protector, Software Documentation, Windows System..., Servers, DNS, System Administration, VMware Infrastructure, Management, Networking
Education
University of Phoenix 2005 — 2008
Bachelor of Business Administration (BBA), eBusines
Clifton Pepper, MBA, SPHR's Teletech Holdings, Inc Experience 1999 - 2001
Job HRIS Manager at National Renewable Energy Laboratory
Industry Human Resources
Experience
National Renewable Energy Laboratory January 2015 - September 2015
EchoStar Corporation December 2012 - January 2015
ESM March 2010 - December 2012
Norgren October 2009 - March 2010
iCast USA January 2009 - August 2009
AAI Acquisition, Inc September 2008 - November 2008
Exclusive Resorts September 2006 - September 2008
First Data Corporation 2001 - 2006
TeleTech Holdings, Inc 1999 - 2001
Skills
HRIS, Workday, Oracle HR, Data Analysis, Applicant Tracking..., Compensation, Budgeting, Performance Management, Strategy, Leadership, Program Management, Employee Benefits, Project Management, Organizational..., Excel, Coaching, Training, Access, Problem Solving, Employee Engagement, Business Analysis, Budgets, Microsoft Excel, Deferred Compensation, Employee Relations, Human Resources, Recruiting, Policy, Management, Hiring, Talent Acquisition, Interviews, Personnel Management, Succession Planning, Payroll, Analysis, Onboarding, Workforce Planning, Vendor Management, ADP Payroll, Project Planning, Time Management, Talent Management, Benefits Administration, PeopleSoft, Administration, Job Descriptions, Software Documentation
Education
University of Denver - Daniels College of Business 2007 — 2009
MBA, Human Resources
Tulane University 1986 — 1990
Bachelor of Arts (B.A.), Political Science and History
Leland High School 1982 — 1986
National Renewable Energy Laboratory January 2015 - September 2015
EchoStar Corporation December 2012 - January 2015
ESM March 2010 - December 2012
Norgren October 2009 - March 2010
iCast USA January 2009 - August 2009
AAI Acquisition, Inc September 2008 - November 2008
Exclusive Resorts September 2006 - September 2008
First Data Corporation 2001 - 2006
TeleTech Holdings, Inc 1999 - 2001
Skills
HRIS, Workday, Oracle HR, Data Analysis, Applicant Tracking..., Compensation, Budgeting, Performance Management, Strategy, Leadership, Program Management, Employee Benefits, Project Management, Organizational..., Excel, Coaching, Training, Access, Problem Solving, Employee Engagement, Business Analysis, Budgets, Microsoft Excel, Deferred Compensation, Employee Relations, Human Resources, Recruiting, Policy, Management, Hiring, Talent Acquisition, Interviews, Personnel Management, Succession Planning, Payroll, Analysis, Onboarding, Workforce Planning, Vendor Management, ADP Payroll, Project Planning, Time Management, Talent Management, Benefits Administration, PeopleSoft, Administration, Job Descriptions, Software Documentation
Education
University of Denver - Daniels College of Business 2007 — 2009
MBA, Human Resources
Tulane University 1986 — 1990
Bachelor of Arts (B.A.), Political Science and History
Leland High School 1982 — 1986
Sarah Gentile's Teletech Holdings, Inc Experience April 2007 - February 2008
Job Talent Strategist
Industry Telecommunications
Experience
Comcast March 2014 - Present
DIRECTV September 2013 - February 2014
DIRECTV November 2012 - September 2013
DIRECTV December 2011 - November 2012
DIRECTV April 2011 - December 2011
DIRECTV October 2008 - April 2011
DIRECTV February 2008 - October 2008
TeleTech Holdings Inc. April 2007 - February 2008
Sprint NEXTEL March 2006 - March 2007
NEXTEL Communications April 2005 - February 2006
Skills
Performance Management, Performance Improvement, Process Improvement, Customer Service, Change Management, Leadership Development, Call Center, Coaching, Cross-functional Team..., Program Management, Vendor Management, Operations Management, Culture Change, Integration, Customer Experience, Project Management, Analysis, Call Centers, Customer Satisfaction, Strategic Planning, Cultural Transformation, Transformational..., Organizational Change, Lead Change, Customer Experience..., Continuous Improvement, Consulting, Behavior Change, Continuous Improvement..., Management Consulting, Immersion Learning..., Immersion, Change Communication, Organizational Behavior, Consultation, Organizational Culture, Root Cause Analysis, Problem Solving, Process Development, Six Sigma, Net Promoter Score, Standardization, Results Focused, Mentoring, Workshop Facilitation, Training Facilitation, Team Facilitation, Empowerment, 360 Feedback, Visual Management
Education
Western Washington University 1997 — 1998
Art/Art Studies, General
Olympic College 1995 — 1996
General Education, Dual Credit simultaneous with High School studies
Comcast March 2014 - Present
DIRECTV September 2013 - February 2014
DIRECTV November 2012 - September 2013
DIRECTV December 2011 - November 2012
DIRECTV April 2011 - December 2011
DIRECTV October 2008 - April 2011
DIRECTV February 2008 - October 2008
TeleTech Holdings Inc. April 2007 - February 2008
Sprint NEXTEL March 2006 - March 2007
NEXTEL Communications April 2005 - February 2006
Skills
Performance Management, Performance Improvement, Process Improvement, Customer Service, Change Management, Leadership Development, Call Center, Coaching, Cross-functional Team..., Program Management, Vendor Management, Operations Management, Culture Change, Integration, Customer Experience, Project Management, Analysis, Call Centers, Customer Satisfaction, Strategic Planning, Cultural Transformation, Transformational..., Organizational Change, Lead Change, Customer Experience..., Continuous Improvement, Consulting, Behavior Change, Continuous Improvement..., Management Consulting, Immersion Learning..., Immersion, Change Communication, Organizational Behavior, Consultation, Organizational Culture, Root Cause Analysis, Problem Solving, Process Development, Six Sigma, Net Promoter Score, Standardization, Results Focused, Mentoring, Workshop Facilitation, Training Facilitation, Team Facilitation, Empowerment, 360 Feedback, Visual Management
Education
Western Washington University 1997 — 1998
Art/Art Studies, General
Olympic College 1995 — 1996
General Education, Dual Credit simultaneous with High School studies
Jada Jarillo Jada Jarillo's Teletech Holdings, Inc Experience January 2008 - December 2008
Job Community Ambassador for WCHL/Chapelboro
Industry Media Production
Experience
WCHL Vilcom August 2015 - Present
AnimalKind July 2013 - July 2015
AnimalKind August 2010 - July 2013
AnimalKind December 2009 - August 2010
Teletech Holdings, Inc. January 2008 - December 2008
Boone Drug Downtown November 2004 - January 2008
Skills
Microsoft Office, Fundraising, Strategic Planning, Fluent Spanish speaker, Google Drive, eTapestry, WordPress, Facebook, Problem Solving, Typing, Weebly, Raiser's Edge
Education
Appalachian State University 2003 — 2007
Bachelor of Arts, Spanish, English
East Burke High School 1999 — 2003
High School Diploma
WCHL Vilcom August 2015 - Present
AnimalKind July 2013 - July 2015
AnimalKind August 2010 - July 2013
AnimalKind December 2009 - August 2010
Teletech Holdings, Inc. January 2008 - December 2008
Boone Drug Downtown November 2004 - January 2008
Skills
Microsoft Office, Fundraising, Strategic Planning, Fluent Spanish speaker, Google Drive, eTapestry, WordPress, Facebook, Problem Solving, Typing, Weebly, Raiser's Edge
Education
Appalachian State University 2003 — 2007
Bachelor of Arts, Spanish, English
East Burke High School 1999 — 2003
High School Diploma
Erik Tversland Erik Tversland's Teletech Holdings, Inc Experience February 2004 - October 2005
Job OpsAnalitica is an operations data capture and analytics app suite
Industry Information Technology and Services
Experience
OpsAnalitica January 2015 - Present
WEVO Group November 2009 - December 2014
Incendio Technology December 2008 - November 2009
BuilderMT October 2005 - December 2008
TeleTech Holdings, Inc. February 2004 - October 2005
Skills
Business Process..., Security Business..., Custom Software..., Business Management, Customer Relations, Management Consulting, Business Process, Security, Team Leadership, Managed Services, Management, Sales, Salesforce.com, Business Process..., Project Management, Training, Solution Selling, Customer Satisfaction, Customer Service, Cloud Computing, Partner Management, Professional Services, Team Building, Business Analysis, Enterprise Software, Business Intelligence, Vendor Management, Business Development, CRM, SaaS, Business Process Design, Consulting, Recruiting, New Business Development, Process Improvement, Program Management, Software Industry, Sales Process, Outsourcing
Education
Ramapo College of New Jersey 1999 — 2001
BSBA, Accounting
Clarkson University 1993 — 1996
Warwick Valley High School
OpsAnalitica January 2015 - Present
WEVO Group November 2009 - December 2014
Incendio Technology December 2008 - November 2009
BuilderMT October 2005 - December 2008
TeleTech Holdings, Inc. February 2004 - October 2005
Skills
Business Process..., Security Business..., Custom Software..., Business Management, Customer Relations, Management Consulting, Business Process, Security, Team Leadership, Managed Services, Management, Sales, Salesforce.com, Business Process..., Project Management, Training, Solution Selling, Customer Satisfaction, Customer Service, Cloud Computing, Partner Management, Professional Services, Team Building, Business Analysis, Enterprise Software, Business Intelligence, Vendor Management, Business Development, CRM, SaaS, Business Process Design, Consulting, Recruiting, New Business Development, Process Improvement, Program Management, Software Industry, Sales Process, Outsourcing
Education
Ramapo College of New Jersey 1999 — 2001
BSBA, Accounting
Clarkson University 1993 — 1996
Warwick Valley High School
Michael Ringman Michael Ringman's Teletech Holdings, Inc Experience November 2004 - March 2012
Job CIO at TELUS International
Industry Information Technology and Services
Experience
TELUS International August 2013 - Present
TELUS International May 2012 - Present
TeleTech Holdings Inc. November 2004 - March 2012
TeleTech Holdings Inc September 2002 - November 2004
TeleTech Holdings Inc September 2000 - September 2002
IBM Global Services August 1995 - September 2000
Skills
Call Center, VoIP, Avaya, ITIL, IT Operations, Security, Telephony, Cisco, Vendor Management, Outsourcing, BPO, Telecommunications, Operations Management, Program Management, Business Management, Cloud Computing, Offshoring, Managed Services, Process Improvement, Customer Experience, Integration, Service Delivery, Vendor Relations, Team Leadership, Cisco Technologies, Call Centers, Contact Centers, Management, Data Center, CRM, Infrastructure, Switches, Networking, System Deployment, Leadership, Information Technology, Professional Services, SaaS, Strategy, TCP/IP, IT Service Management, Business Development, IT Management, Disaster Recovery, Sla, Business Process..., Storage, Information Security, IT Strategy, Unified Communications
Education
University of Colorado Boulder 1993 — 1995
Masters of Science, Telecommunications
University of Colorado Boulder 1989 — 1993
Bachelors of Science, Aerospace
TELUS International August 2013 - Present
TELUS International May 2012 - Present
TeleTech Holdings Inc. November 2004 - March 2012
TeleTech Holdings Inc September 2002 - November 2004
TeleTech Holdings Inc September 2000 - September 2002
IBM Global Services August 1995 - September 2000
Skills
Call Center, VoIP, Avaya, ITIL, IT Operations, Security, Telephony, Cisco, Vendor Management, Outsourcing, BPO, Telecommunications, Operations Management, Program Management, Business Management, Cloud Computing, Offshoring, Managed Services, Process Improvement, Customer Experience, Integration, Service Delivery, Vendor Relations, Team Leadership, Cisco Technologies, Call Centers, Contact Centers, Management, Data Center, CRM, Infrastructure, Switches, Networking, System Deployment, Leadership, Information Technology, Professional Services, SaaS, Strategy, TCP/IP, IT Service Management, Business Development, IT Management, Disaster Recovery, Sla, Business Process..., Storage, Information Security, IT Strategy, Unified Communications
Education
University of Colorado Boulder 1993 — 1995
Masters of Science, Telecommunications
University of Colorado Boulder 1989 — 1993
Bachelors of Science, Aerospace
Luis E. Palomares Luis E. Palomares's Teletech Holdings, Inc Experience July 2008 - July 2009
Job CoFounder & CEO | InHouse Real Estate Marketing
Industry Computer Software
Experience
InHouse Real Estate Marketing August 2014 - Present
McGuire Center for Entrepreneurship, Eller College of Management, University of Arizona October 2012 - May 2015
Freelance Web & Graphic Designer January 2012 - May 2015
Long Realty Company September 2012 - January 2015
University of Arizona, James E. Rogers College of Law January 2012 - October 2012
Education Realty Trust May 2008 - January 2012
APAC Customer Services October 2009 - June 2010
TeleTech Holdings, Inc July 2008 - July 2009
Skills
Social Media, Marketing, Marketing Strategy, Entrepreneurship, Social Networking, Leadership, Customer Service, Management, Social Media Marketing, Public Speaking, Microsoft Office, Data Analysis, Budgets, Microsoft Excel, Teamwork, Market Research, Advertising, Facebook, PowerPoint, Microsoft Word, Research, Marketing Communications, Time Management, Spanish, Photoshop, Sales, Event Management, Business Planning, Public Relations, Training, Strategic Planning, Business Strategy, Financial Analysis, Business Analysis, New Business Development, HTML, Business Development, Financial Reporting, Financial Modeling, CSS, WordPress, Drupal, JavaScript, jQuery, Team Building, Adobe Creative Suite, Adobe Audition, InDesign, Illustrator
Education
University of Arizona, Eller College of Management 2010 — 2015
Bachelor’s Degree, Management & Entrepreneurship
Pima Community College 2007 — 2009
Associate of Business, Business Administration and Management, General
InHouse Real Estate Marketing August 2014 - Present
McGuire Center for Entrepreneurship, Eller College of Management, University of Arizona October 2012 - May 2015
Freelance Web & Graphic Designer January 2012 - May 2015
Long Realty Company September 2012 - January 2015
University of Arizona, James E. Rogers College of Law January 2012 - October 2012
Education Realty Trust May 2008 - January 2012
APAC Customer Services October 2009 - June 2010
TeleTech Holdings, Inc July 2008 - July 2009
Skills
Social Media, Marketing, Marketing Strategy, Entrepreneurship, Social Networking, Leadership, Customer Service, Management, Social Media Marketing, Public Speaking, Microsoft Office, Data Analysis, Budgets, Microsoft Excel, Teamwork, Market Research, Advertising, Facebook, PowerPoint, Microsoft Word, Research, Marketing Communications, Time Management, Spanish, Photoshop, Sales, Event Management, Business Planning, Public Relations, Training, Strategic Planning, Business Strategy, Financial Analysis, Business Analysis, New Business Development, HTML, Business Development, Financial Reporting, Financial Modeling, CSS, WordPress, Drupal, JavaScript, jQuery, Team Building, Adobe Creative Suite, Adobe Audition, InDesign, Illustrator
Education
University of Arizona, Eller College of Management 2010 — 2015
Bachelor’s Degree, Management & Entrepreneurship
Pima Community College 2007 — 2009
Associate of Business, Business Administration and Management, General
Laura Lemermeier Laura Lemermeier's Teletech Holdings, Inc Experience May 2009 - September 2009
Job Verification Specialist at TriCor Employment Screening
Industry Information Services
Experience
TriCor Employment Screening July 2012 - Present
Heidelberg Distributing Company March 2012 - August 2012
JCPenney October 2009 - February 2012
TeleTech Holdings, Inc. May 2009 - September 2009
Lutheran Hospital January 2007 - February 2009
Hunker Historic Preservation Foundation March 2007 - March 2008
Borders November 2006 - March 2007
Lakewood Public Library April 2001 - August 2006
Skills
Microsoft Office, PowerPoint, Research, Community Outreach, Customer Service, Word, Event Planning, Teaching, Customer Relations, History, Administrative Support, Bookkeeping, Data Entry, Library, Grant Writing, Archival Research, Nonprofits, Microsoft Word, Time Management, Outlook
Education
Cleveland State University 2007 — 2011
Bachelor of Arts, Anthropology
Cuyahoga Community College 2002 — 2003
Associate of Arts, Liberal Arts
TriCor Employment Screening July 2012 - Present
Heidelberg Distributing Company March 2012 - August 2012
JCPenney October 2009 - February 2012
TeleTech Holdings, Inc. May 2009 - September 2009
Lutheran Hospital January 2007 - February 2009
Hunker Historic Preservation Foundation March 2007 - March 2008
Borders November 2006 - March 2007
Lakewood Public Library April 2001 - August 2006
Skills
Microsoft Office, PowerPoint, Research, Community Outreach, Customer Service, Word, Event Planning, Teaching, Customer Relations, History, Administrative Support, Bookkeeping, Data Entry, Library, Grant Writing, Archival Research, Nonprofits, Microsoft Word, Time Management, Outlook
Education
Cleveland State University 2007 — 2011
Bachelor of Arts, Anthropology
Cuyahoga Community College 2002 — 2003
Associate of Arts, Liberal Arts
Michelle Boot, MS, PHR Michelle Boot, MS, PHR's Teletech Holdings, Inc Experience September 2007 - September 2008
Job Human Resource Manager at Lowe's and Owner at Remi Yoga LLC
Industry Human Resources
Experience
Remi Yoga LLC August 2014 - Present
Lowe's March 2013 - Present
Golden High Country Archers January 2013 - September 2013
Regis University September 2011 - March 2013
Kaiser Permanente November 2010 - September 2011
Gambro September 2008 - November 2010
TeleTech Holdings, Inc September 2007 - September 2008
Starz Encore Group September 2002 - September 2007
Holland & Hart LLP August 2000 - September 2002
TeleCheck August 1996 - August 1998
Skills
Benefits Administration, Human Resources, Employee Relations, Employee Benefits, HRIS, Recruiting, Performance Management, Process Improvement, Training, Customer Service, Interviews, Management, Organizational..., Onboarding, Succession Planning, FMLA, Deferred Compensation, Policy, Microsoft Office, Budgets, ADP Payroll, Workforce Planning, Applicant Tracking..., New Hire Orientations, Microsoft Excel, Workers Compensation, Talent Management, PeopleSoft, HR Policies, Employee Engagement, College Recruiting, Outlook, PowerPoint, Microsoft Word, Resume Writing, Legal Compliance, Leadership, Leadership Development
Education
Regis University 2010 — 2011
MS, Organization Leadership w/ specialization in HR Mgmt
University of Phoenix 2003 — 2007
BS, Business Management / Marketing
University of Phoenix 2003 — 2004
Certificate, Human Resource Management
Remi Yoga LLC August 2014 - Present
Lowe's March 2013 - Present
Golden High Country Archers January 2013 - September 2013
Regis University September 2011 - March 2013
Kaiser Permanente November 2010 - September 2011
Gambro September 2008 - November 2010
TeleTech Holdings, Inc September 2007 - September 2008
Starz Encore Group September 2002 - September 2007
Holland & Hart LLP August 2000 - September 2002
TeleCheck August 1996 - August 1998
Skills
Benefits Administration, Human Resources, Employee Relations, Employee Benefits, HRIS, Recruiting, Performance Management, Process Improvement, Training, Customer Service, Interviews, Management, Organizational..., Onboarding, Succession Planning, FMLA, Deferred Compensation, Policy, Microsoft Office, Budgets, ADP Payroll, Workforce Planning, Applicant Tracking..., New Hire Orientations, Microsoft Excel, Workers Compensation, Talent Management, PeopleSoft, HR Policies, Employee Engagement, College Recruiting, Outlook, PowerPoint, Microsoft Word, Resume Writing, Legal Compliance, Leadership, Leadership Development
Education
Regis University 2010 — 2011
MS, Organization Leadership w/ specialization in HR Mgmt
University of Phoenix 2003 — 2007
BS, Business Management / Marketing
University of Phoenix 2003 — 2004
Certificate, Human Resource Management
Pamela Echols Pamela Echols's Teletech Holdings, Inc Experience August 2015 - Present
Job Primary Support Customer Service Specialist at TeleTech Holdings, Inc.
Industry Consumer Goods
Experience
TeleTech Holdings, Inc. August 2015 - Present
AppleOne Employment Services February 2015 - July 2015
Service Master - TruGreen February 2013 - September 2014
TeleTech October 2012 - June 2014
Comprehensive Community Solutions, Inc. June 2009 - April 2012
Rockford School District 205 December 2007 - June 2009
MCI/NCO June 2004 - June 2008
Skills
Time Management, Public Speaking, Coaching, Event Planning, Social Media, Attention To Detail, Organizing, Customer Service, Planning, Writing, Supervisory Skills, Adult Education, Negotiation Skills, Sales Excellence, Management, Prioritize and Multi..., Computer and multiple..., Phone Etiquette, Program Management, Sales, Negotiation
Education
Jones International University 2009 — 2011
Master of Education, Corporate Training and Knowledge Management, Cum Laude
University of Illinois Springfield 1998 — 2003
BACHELOR, SOCIAL WORK
TeleTech Holdings, Inc. August 2015 - Present
AppleOne Employment Services February 2015 - July 2015
Service Master - TruGreen February 2013 - September 2014
TeleTech October 2012 - June 2014
Comprehensive Community Solutions, Inc. June 2009 - April 2012
Rockford School District 205 December 2007 - June 2009
MCI/NCO June 2004 - June 2008
Skills
Time Management, Public Speaking, Coaching, Event Planning, Social Media, Attention To Detail, Organizing, Customer Service, Planning, Writing, Supervisory Skills, Adult Education, Negotiation Skills, Sales Excellence, Management, Prioritize and Multi..., Computer and multiple..., Phone Etiquette, Program Management, Sales, Negotiation
Education
Jones International University 2009 — 2011
Master of Education, Corporate Training and Knowledge Management, Cum Laude
University of Illinois Springfield 1998 — 2003
BACHELOR, SOCIAL WORK
Marcus McClenty Marcus McClenty's Teletech Holdings, Inc Experience May 2010 - February 2011
Job Electronic Test Technician at Rockwell Collins
Industry Electrical/Electronic Manufacturing
Experience
Rockwell Collins March 2015 - Present
NCR Corporation May 2014 - 2015
JSG Professional Services ULC, a Johnson Service Group Company June 2013 - April 2014
Round 2: Electronics & Computer Recycling of Avnet, Atlanta June 2012 - May 2013
Siemens Energy and Automation October 2011 - May 2012
Atlantic Coast Communications, Inc February 2011 - September 2011
TeleTech Holdings Inc May 2010 - February 2011
US Navy October 1990 - October 1994
Skills
Troubleshooting, Soldering, Problem Solving, Test Equipment, Calibration, Wiring, PLC, Components, Hand Tools, Multimeter, Function Generator, Electronics Repair, Oscilloscope, Power Supplies, Schematic, Automation, Maintenance & Repair, Electronics, Strategic Planning, Engineering, Testing, Microsoft Office, Software Installation, Hardware
Education
Keller Graduate School of Management of DeVry University 2015 — 2017
Master, Project Management
ITT Technical Institute Georgia 2011 — 2015
Bachelor of Applied Science (B.A.Sc.), Electronics and Communications Engineering Technology, 3.47
Rockwell Collins March 2015 - Present
NCR Corporation May 2014 - 2015
JSG Professional Services ULC, a Johnson Service Group Company June 2013 - April 2014
Round 2: Electronics & Computer Recycling of Avnet, Atlanta June 2012 - May 2013
Siemens Energy and Automation October 2011 - May 2012
Atlantic Coast Communications, Inc February 2011 - September 2011
TeleTech Holdings Inc May 2010 - February 2011
US Navy October 1990 - October 1994
Skills
Troubleshooting, Soldering, Problem Solving, Test Equipment, Calibration, Wiring, PLC, Components, Hand Tools, Multimeter, Function Generator, Electronics Repair, Oscilloscope, Power Supplies, Schematic, Automation, Maintenance & Repair, Electronics, Strategic Planning, Engineering, Testing, Microsoft Office, Software Installation, Hardware
Education
Keller Graduate School of Management of DeVry University 2015 — 2017
Master, Project Management
ITT Technical Institute Georgia 2011 — 2015
Bachelor of Applied Science (B.A.Sc.), Electronics and Communications Engineering Technology, 3.47
Lauren McKeever Lauren McKeever's Teletech Holdings, Inc Experience June 2007 - July 2009
Job Student at Seattle Community College
Industry Mental Health Care
Experience
DataSphere Technologies Inc. January 2014 - August 2014
Holland America Line August 2010 - December 2013
Teletech Holdings Inc June 2007 - July 2009
Education
Seattle Community College-South Campus 2013 — 2015
Psychology
DataSphere Technologies Inc. January 2014 - August 2014
Holland America Line August 2010 - December 2013
Teletech Holdings Inc June 2007 - July 2009
Education
Seattle Community College-South Campus 2013 — 2015
Psychology
Jamie Hammell's Teletech Holdings, Inc Experience January 2005 - April 2011
Job Project Manager, Global Leadership Development at TeleTech
Industry Design
Experience
TeleTech April 2011 - Present
TeleTech Holdings, Inc January 2005 - April 2011
TeleTech Holdings, Inc January 2003 - April 2005
TeleTech Holdings, Inc January 2001 - January 2003
Skills
Coaching, Training, Customer Service, Management, Content Management, Research, Quality Control, English, Spanish, Statistics, Finance, Instructor-led Training, Quality Assurance, Call Centers, Performance Management, Training Delivery, Instructional Design, Program Management, Blended Learning, Curriculum Design, Learning Management, E-Learning, Captivate, Project Management, ADDIE, Needs Analysis
Education
Berea College 1992 — 1996
Spanish, English, Spanish, Teaching
TeleTech April 2011 - Present
TeleTech Holdings, Inc January 2005 - April 2011
TeleTech Holdings, Inc January 2003 - April 2005
TeleTech Holdings, Inc January 2001 - January 2003
Skills
Coaching, Training, Customer Service, Management, Content Management, Research, Quality Control, English, Spanish, Statistics, Finance, Instructor-led Training, Quality Assurance, Call Centers, Performance Management, Training Delivery, Instructional Design, Program Management, Blended Learning, Curriculum Design, Learning Management, E-Learning, Captivate, Project Management, ADDIE, Needs Analysis
Education
Berea College 1992 — 1996
Spanish, English, Spanish, Teaching
Jennifer Gance BBA, MPAcc's Teletech Holdings, Inc Experience August 2013 - April 2014
Job Assistant Vice President at Alden Torch Financial, LLC
Industry Real Estate
Experience
TeleTech Holdings, Inc. August 2013 - April 2014
Metropolitan State University of Denver January 2013 - May 2013
Aurora Bank FSB October 2008 - August 2012
Aurora Loan Services May 2007 - October 2008
Arpin of Denver, LLC May 2006 - May 2007
Farmers Insurance May 2005 - May 2006
Skills
Microsoft Office, Accounting Research, Team-oriented, Time Management, Customer Service, Operating Systems, General Ledger, Account Reconciliation, Finance, Internal Audit, Accounting, Fixed Assets
Education
Metropolitan State University of Denver 2012 — 2013
Master of Professional Accountancy, Accounting
Metropolitan State College of Denver 2002 — 2005
Bachelor of Business Administration (BBA), Management
TeleTech Holdings, Inc. August 2013 - April 2014
Metropolitan State University of Denver January 2013 - May 2013
Aurora Bank FSB October 2008 - August 2012
Aurora Loan Services May 2007 - October 2008
Arpin of Denver, LLC May 2006 - May 2007
Farmers Insurance May 2005 - May 2006
Skills
Microsoft Office, Accounting Research, Team-oriented, Time Management, Customer Service, Operating Systems, General Ledger, Account Reconciliation, Finance, Internal Audit, Accounting, Fixed Assets
Education
Metropolitan State University of Denver 2012 — 2013
Master of Professional Accountancy, Accounting
Metropolitan State College of Denver 2002 — 2005
Bachelor of Business Administration (BBA), Management
Caroline Schuster Caroline Schuster's Teletech Holdings, Inc Experience March 2003 - March 2004
Job Director, Global Talent Acquisition at MetLife
Industry Staffing and Recruiting
Experience
MetLife April 2014 - Present
Profecta Partners February 2014 - July 2014
Allegis Group Services June 2013 - October 2013
Time Warner Cable April 2012 - June 2013
Time Warner Cable January 2010 - April 2012
Wells Fargo & Company September 2005 - January 2010
Smart Start of Mecklenburg County, North Carolina Partnership for Children June 2008 - 2010
Janus Capital Group March 2004 - September 2005
TeleTech Holdings, Inc. March 2003 - March 2004
Level 3 Communications, Inc. June 1998 - March 2003
Skills
Talent Management, Performance Management, Vendor Management, Talent Acquisition, Business Planning, Strategic Thinking, Change Management, Succession Planning, Business Transformation, Onboarding, Employee Relations, Human Resources, HRIS, Organizational..., Recruiting, Organizational Design, Strategy, Leadership, Start-ups, CRM, Outsourcing, Applicant Tracking..., Sourcing, Team Building, Process Improvement, Project Planning, Management, BPO, Personnel Management, Call Centers, Program Management, Executive Coaching, Executive Search, Cross-functional Team..., Life Coaching, Career Counseling, Temporary Placement, Executive Management, Training, Business Process, Hiring, College Recruiting, Management Consulting, Leadership Development, Coaching, Consulting, Strategic Planning, Financial Services, Mentoring, Employee Engagement
Education
University of Pennsylvania - The Wharton School
The Securities Industry Institute
Southern Methodist University
BBA, Business Administration
University of Denver
MBA, Management
MetLife April 2014 - Present
Profecta Partners February 2014 - July 2014
Allegis Group Services June 2013 - October 2013
Time Warner Cable April 2012 - June 2013
Time Warner Cable January 2010 - April 2012
Wells Fargo & Company September 2005 - January 2010
Smart Start of Mecklenburg County, North Carolina Partnership for Children June 2008 - 2010
Janus Capital Group March 2004 - September 2005
TeleTech Holdings, Inc. March 2003 - March 2004
Level 3 Communications, Inc. June 1998 - March 2003
Skills
Talent Management, Performance Management, Vendor Management, Talent Acquisition, Business Planning, Strategic Thinking, Change Management, Succession Planning, Business Transformation, Onboarding, Employee Relations, Human Resources, HRIS, Organizational..., Recruiting, Organizational Design, Strategy, Leadership, Start-ups, CRM, Outsourcing, Applicant Tracking..., Sourcing, Team Building, Process Improvement, Project Planning, Management, BPO, Personnel Management, Call Centers, Program Management, Executive Coaching, Executive Search, Cross-functional Team..., Life Coaching, Career Counseling, Temporary Placement, Executive Management, Training, Business Process, Hiring, College Recruiting, Management Consulting, Leadership Development, Coaching, Consulting, Strategic Planning, Financial Services, Mentoring, Employee Engagement
Education
University of Pennsylvania - The Wharton School
The Securities Industry Institute
Southern Methodist University
BBA, Business Administration
University of Denver
MBA, Management
McKay Adam McKay Adam's Teletech Holdings, Inc Experience September 2002 - April 2007
Job Operations Manager at Expert Global Solutions
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions December 2011 - Present
APAC Customer Services May 2007 - December 2011
Teletech Holdings, Inc September 2002 - April 2007
Citigroup May 2002 - August 2002
Skills
Leadership, Workforce Management, BPO, Call Centers, Training, IEX, Time Management, Microsoft Excel, Outsourcing, Customer Experience, Avaya, Performance Management, Operations Management, Process Improvement, Employee Relations, Coaching, Customer Service, Customer Retention, Team Building, Recruiting, Team Management, Change Management, Account Management, Leadership Development, Call Center Development, Contact Centers, Avaya Technologies, Inbound Marketing, Customer Satisfaction, Management, Vendor Management, Team Leadership, CRM
Education
University of South Florida
BS Accounting - In Progress, Accounting and Business/Management
Expert Global Solutions December 2011 - Present
APAC Customer Services May 2007 - December 2011
Teletech Holdings, Inc September 2002 - April 2007
Citigroup May 2002 - August 2002
Skills
Leadership, Workforce Management, BPO, Call Centers, Training, IEX, Time Management, Microsoft Excel, Outsourcing, Customer Experience, Avaya, Performance Management, Operations Management, Process Improvement, Employee Relations, Coaching, Customer Service, Customer Retention, Team Building, Recruiting, Team Management, Change Management, Account Management, Leadership Development, Call Center Development, Contact Centers, Avaya Technologies, Inbound Marketing, Customer Satisfaction, Management, Vendor Management, Team Leadership, CRM
Education
University of South Florida
BS Accounting - In Progress, Accounting and Business/Management
John Vincent de Leon John Vincent de Leon's Teletech Holdings, Inc Experience June 2010 - June 2012
Job Strategic CS, LLC
Industry Consumer Services
Experience
Strategic Financial Solutions NY June 2012 - Present
Teletech Holdings INC June 2010 - June 2012
E-PLDT Ventus April 2004 - April 2010
Ingram Micro 2005 - 2010
Skills
Process Improvement, Leadership, Microsoft Office, Management, Business Process..., Client Services, Data Analysis, Operations Management, Customer Service, Team Building, Call Centers, Business Operations, Team Management, Account Management, Customer Satisfaction, Team Leadership, Training, Sales, Mixed Media, Visual Arts, Contemporary Art, Painting, Fine Art, Business Process..., Data Analytics, Superior Client Service, Client Service Oriented, Industrial Design, Visual Basic, Vendor Management, Health Insurance, Life Insurance, Term Life Insurance, Disability Insurance, Indexed Annuities, Fixed Annuities, Long-term Care, Long Term Care Insurance, 401k, 401k Rollovers, 1035 exchange
Education
University of Sto. Tomas 2007 — 2012
Industrial and Product Design
Los Angeles Valley College
Fine and Studio Arts
Strategic Financial Solutions NY June 2012 - Present
Teletech Holdings INC June 2010 - June 2012
E-PLDT Ventus April 2004 - April 2010
Ingram Micro 2005 - 2010
Skills
Process Improvement, Leadership, Microsoft Office, Management, Business Process..., Client Services, Data Analysis, Operations Management, Customer Service, Team Building, Call Centers, Business Operations, Team Management, Account Management, Customer Satisfaction, Team Leadership, Training, Sales, Mixed Media, Visual Arts, Contemporary Art, Painting, Fine Art, Business Process..., Data Analytics, Superior Client Service, Client Service Oriented, Industrial Design, Visual Basic, Vendor Management, Health Insurance, Life Insurance, Term Life Insurance, Disability Insurance, Indexed Annuities, Fixed Annuities, Long-term Care, Long Term Care Insurance, 401k, 401k Rollovers, 1035 exchange
Education
University of Sto. Tomas 2007 — 2012
Industrial and Product Design
Los Angeles Valley College
Fine and Studio Arts
Paul Reinicke Paul Reinicke's Teletech Holdings, Inc Experience 2004 - 2006
Job Software Test Manager, Digital Aviation, NavAir
Industry Airlines/Aviation
Experience
Jeppesen ( a Boeing Company) 2007 - Present
Jeppesen August 2006 - June 2007
TeleTech Holdings, Inc. 2004 - 2006
Teletech September 2002 - June 2004
Jones Cyber Solutions 1998 - 2002
Pacer Cats June 1995 - September 1998
Skills
SQL*Plus, T-SQL, Perl, Relational Databases, Quick Test Professional..., HP Quality Center 10, Test Management, Test Planning, Test Execution, Virtual Testing..., Personnel Assessment, Quality Center, Scrum, Testing, QTP, Agile Methodologies, Quality Assurance, Microsoft SQL Server, SDLC, Environments, Databases, Test Automation, Integration, Software Quality..., SQL, Requirements Analysis, Test Cases, WinRunner, User Acceptance Testing, Test Strategy, Defect Tracking, Waterfall, Integration Testing, Agile Testing, Manual Testing, Performance Testing, CMMI, Regression Testing, Testing Tools, ClearQuest, RUP
Education
ITT Technical Institute-Aurora 1987 — 1989
Electronics Engineering
Jeppesen ( a Boeing Company) 2007 - Present
Jeppesen August 2006 - June 2007
TeleTech Holdings, Inc. 2004 - 2006
Teletech September 2002 - June 2004
Jones Cyber Solutions 1998 - 2002
Pacer Cats June 1995 - September 1998
Skills
SQL*Plus, T-SQL, Perl, Relational Databases, Quick Test Professional..., HP Quality Center 10, Test Management, Test Planning, Test Execution, Virtual Testing..., Personnel Assessment, Quality Center, Scrum, Testing, QTP, Agile Methodologies, Quality Assurance, Microsoft SQL Server, SDLC, Environments, Databases, Test Automation, Integration, Software Quality..., SQL, Requirements Analysis, Test Cases, WinRunner, User Acceptance Testing, Test Strategy, Defect Tracking, Waterfall, Integration Testing, Agile Testing, Manual Testing, Performance Testing, CMMI, Regression Testing, Testing Tools, ClearQuest, RUP
Education
ITT Technical Institute-Aurora 1987 — 1989
Electronics Engineering
Nick Rota's Teletech Holdings, Inc Experience July 2005 - July 2006
Job Licensed REALTOR at Four Star Realty
Industry Real Estate
Experience
Four Star Realty January 2015 - Present
Quintess and Time & Place November 2010 - December 2014
Agility Solutions July 2009 - October 2010
Vertical Capital October 2007 - February 2009
Northwestern Mutual July 2006 - May 2007
Teletech Holdings Inc. July 2005 - July 2006
Skills
Real Estate, Excel models, Microsoft Office, Financial Analysis, Variance Analysis, Personality, Lease Negotiations, Budgets, Financial Modeling, Analysis, Financial Reporting, Management, Strategic Planning, Mergers, Finance, Investment Properties, Business Planning, Portfolio Management, Marketing, Business Process..., Income Statement, Time Management, Start-ups, Forecasting, Process Improvement, Accounting, Leadership, Business Analysis, Mergers & Acquisitions, Due Diligence, Investments, Sales, Customer Service, Marketing Strategy
Education
University of Denver 2001 — 2005
Finance and Real Estate, Real Estate Finance
Four Star Realty January 2015 - Present
Quintess and Time & Place November 2010 - December 2014
Agility Solutions July 2009 - October 2010
Vertical Capital October 2007 - February 2009
Northwestern Mutual July 2006 - May 2007
Teletech Holdings Inc. July 2005 - July 2006
Skills
Real Estate, Excel models, Microsoft Office, Financial Analysis, Variance Analysis, Personality, Lease Negotiations, Budgets, Financial Modeling, Analysis, Financial Reporting, Management, Strategic Planning, Mergers, Finance, Investment Properties, Business Planning, Portfolio Management, Marketing, Business Process..., Income Statement, Time Management, Start-ups, Forecasting, Process Improvement, Accounting, Leadership, Business Analysis, Mergers & Acquisitions, Due Diligence, Investments, Sales, Customer Service, Marketing Strategy
Education
University of Denver 2001 — 2005
Finance and Real Estate, Real Estate Finance
Erica Boss's Teletech Holdings, Inc Experience May 2009 - February 2010
Job Senior Talent Acquisition Specialist at Genscape, Inc.
Industry Information Technology and Services
Experience
Genscape, Inc. July 2015 - Present
Genscape, Inc. March 2013 - July 2015
SOS Employment Group August 2010 - March 2013
Aspen Personnel Services February 2010 - August 2010
Teletech Holdings Inc May 2009 - February 2010
Everest College August 2008 - May 2009
Skills
Marketing, Sales, Project Management, Energy Industry, Engineering, Recruiting
Education
University of Denver - Daniels College of Business 2007 — 2009
International Master of Business Administration, International Business
University of Colorado Boulder 2001 — 2005
Bachelor, Sociology
St. Paul Academy and Summit School 1998 — 2001
High School Diploma, College Prep
Genscape, Inc. July 2015 - Present
Genscape, Inc. March 2013 - July 2015
SOS Employment Group August 2010 - March 2013
Aspen Personnel Services February 2010 - August 2010
Teletech Holdings Inc May 2009 - February 2010
Everest College August 2008 - May 2009
Skills
Marketing, Sales, Project Management, Energy Industry, Engineering, Recruiting
Education
University of Denver - Daniels College of Business 2007 — 2009
International Master of Business Administration, International Business
University of Colorado Boulder 2001 — 2005
Bachelor, Sociology
St. Paul Academy and Summit School 1998 — 2001
High School Diploma, College Prep
Osvaldo Cima Osvaldo Cima's Teletech Holdings, Inc Experience May 2009 - June 2010
Job Microsoft SharePoint Technical Support Premier and USNAT
Industry Information Technology and Services
Experience
Teleperformance, USA 2011 - 2014
TELETECH HOLDINGS, INC May 2009 - June 2010
TeleTech May 2009 - May 2010
Comcast Cable December 2001 - October 2008
Osvaldo R. Cima December 2001 - October 2008
COMCAST CORPORATION January 2001 - January 2008
US HomeCare August 1996 - January 2001
U.S. HOMECARE January 1996 - January 2001
McMULLENS OF FLORIDA January 1993 - January 1996
FUENTES GASCA DE MEXICO January 1985 - January 1993
Skills
Technical Support, Troubleshooting, Operating Systems, Leadership, Windows, Microsoft Exchange, Call Center, Training, Help Desk Support, Switches, TCP/IP, Software Installation, Active Directory, Networking, Windows 7, Analysis, Servers, Windows Server, XP, Cisco Technologies, Customer Satisfaction, ITIL, DHCP, IT Operations, VoIP, Network Administration, VMware, IT Service Management, Avaya, Telecommunications, IT Management, Virtualization, Service Delivery, Microsoft SQL Server, Cloud Computing, VPN, Integration, Hardware, Incident Management, DNS, Routers, Windows XP, Call Centers
Education
Universidad National
BS; S.A, Computer Sciences
NRI School Of Computer 1985 — 1998
Computer Programming
ICS National Education Corporation 1990 — 1992
Instituto Tecnológico de la Ciudad de México
Universidad Nacional de Rosario
BS, Computer Sciences
Teleperformance, USA 2011 - 2014
TELETECH HOLDINGS, INC May 2009 - June 2010
TeleTech May 2009 - May 2010
Comcast Cable December 2001 - October 2008
Osvaldo R. Cima December 2001 - October 2008
COMCAST CORPORATION January 2001 - January 2008
US HomeCare August 1996 - January 2001
U.S. HOMECARE January 1996 - January 2001
McMULLENS OF FLORIDA January 1993 - January 1996
FUENTES GASCA DE MEXICO January 1985 - January 1993
Skills
Technical Support, Troubleshooting, Operating Systems, Leadership, Windows, Microsoft Exchange, Call Center, Training, Help Desk Support, Switches, TCP/IP, Software Installation, Active Directory, Networking, Windows 7, Analysis, Servers, Windows Server, XP, Cisco Technologies, Customer Satisfaction, ITIL, DHCP, IT Operations, VoIP, Network Administration, VMware, IT Service Management, Avaya, Telecommunications, IT Management, Virtualization, Service Delivery, Microsoft SQL Server, Cloud Computing, VPN, Integration, Hardware, Incident Management, DNS, Routers, Windows XP, Call Centers
Education
Universidad National
BS; S.A, Computer Sciences
NRI School Of Computer 1985 — 1998
Computer Programming
ICS National Education Corporation 1990 — 1992
Instituto Tecnológico de la Ciudad de México
Universidad Nacional de Rosario
BS, Computer Sciences
Sacha Rios Clark's Teletech Holdings, Inc Experience January 2004 - April 2006
Job Consult with organizations regarding talent acquisition
Industry Human Resources
Experience
Medtronic, Surgical Technologies December 2008 - Present
Pulte Mortgage May 2006 - December 2008
TeleTech Holdings, Inc. January 2004 - April 2006
Capital West Mortgage January 2003 - January 2004
Galileo International January 2001 - January 2003
FDC November 1998 - January 2001
Skills
Talent Management, Employee Engagement, Employment Law, Strategy, Talent Acquisition, Applicant Tracking..., Onboarding, Employee Relations, Workforce Planning, HRIS, College Recruiting, Performance Management, Human Resources, Recruiting, Training, Leadership, Interviews, PeopleSoft, Management, Organizational..., Program Management, Succession Planning, New Hire Orientations, Policy, Leadership Development, Hiring, Process Improvement, Temporary Placement, Consulting
Education
University of Colorado Boulder
B.A.
University of Phoenix
M.A.
Medtronic, Surgical Technologies December 2008 - Present
Pulte Mortgage May 2006 - December 2008
TeleTech Holdings, Inc. January 2004 - April 2006
Capital West Mortgage January 2003 - January 2004
Galileo International January 2001 - January 2003
FDC November 1998 - January 2001
Skills
Talent Management, Employee Engagement, Employment Law, Strategy, Talent Acquisition, Applicant Tracking..., Onboarding, Employee Relations, Workforce Planning, HRIS, College Recruiting, Performance Management, Human Resources, Recruiting, Training, Leadership, Interviews, PeopleSoft, Management, Organizational..., Program Management, Succession Planning, New Hire Orientations, Policy, Leadership Development, Hiring, Process Improvement, Temporary Placement, Consulting
Education
University of Colorado Boulder
B.A.
University of Phoenix
M.A.
John Cannava John Cannava's Teletech Holdings, Inc Experience June 2005 - March 2006
Job Vice President Information Systems at Ping Identity
Industry Outsourcing/Offshoring
Experience
Ping Identity May 2014 - Present
TeleTech February 2013 - April 2014
TeleTech July 2012 - February 2013
TeleTech June 2011 - November 2012
TeleTech February 2010 - June 2011
TeleTech February 2008 - February 2010
TeleTech Holdings January 2007 - February 2008
TeleTech Holdings October 2006 - January 2007
SANZ Inc. March 2006 - October 2006
TeleTech Holdings, Inc June 2005 - March 2006
Skills
Project Management, Business Process Design, Business Strategy, Financial Analysis, Process Improvement, Organizational..., Databases, Strategy, SDLC, Business Intelligence, Accounting, Oracle, Managerial Finance, Management, Project Portfolio..., Cross-functional Team..., Analysis, Business Analysis, Vendor Management, Hyperion Enterprise, Customer Service, Oracle E-Business Suite, International Business, Salesforce.com, Operations Management, Leadership, Business Process..., Program Management, Human Resources, Project Planning, Outsourcing, Change Management, Management Consulting, Training, Finance, CRM, Shared Services, IT Strategy, Information Technology, Software Development, ERP, Business Process, Project Delivery, BPO, Offshoring, Financial Modeling, Call Centers, PMO, Service Delivery, IT Management
Education
Colorado State University 1995 — 1999
Bachelor of Arts, Political Science
Langley HS 1991 — 1995
Ping Identity May 2014 - Present
TeleTech February 2013 - April 2014
TeleTech July 2012 - February 2013
TeleTech June 2011 - November 2012
TeleTech February 2010 - June 2011
TeleTech February 2008 - February 2010
TeleTech Holdings January 2007 - February 2008
TeleTech Holdings October 2006 - January 2007
SANZ Inc. March 2006 - October 2006
TeleTech Holdings, Inc June 2005 - March 2006
Skills
Project Management, Business Process Design, Business Strategy, Financial Analysis, Process Improvement, Organizational..., Databases, Strategy, SDLC, Business Intelligence, Accounting, Oracle, Managerial Finance, Management, Project Portfolio..., Cross-functional Team..., Analysis, Business Analysis, Vendor Management, Hyperion Enterprise, Customer Service, Oracle E-Business Suite, International Business, Salesforce.com, Operations Management, Leadership, Business Process..., Program Management, Human Resources, Project Planning, Outsourcing, Change Management, Management Consulting, Training, Finance, CRM, Shared Services, IT Strategy, Information Technology, Software Development, ERP, Business Process, Project Delivery, BPO, Offshoring, Financial Modeling, Call Centers, PMO, Service Delivery, IT Management
Education
Colorado State University 1995 — 1999
Bachelor of Arts, Political Science
Langley HS 1991 — 1995
Steven Wiezbicki's Teletech Holdings, Inc Experience 2000 - 2001
Job Corporate Strategy, Finance, Transformation, and Process Improvement
Industry Management Consulting
Experience
Independent October 2014 - Present
Independent March 2008 - September 2014
eLoyalty Corp. October 2005 - February 2008
TeleTech Holdings, Inc. 2000 - 2001
Capgemini 1997 - 2000
PRC Inc., later acquired by Litton Industries and Northrop Grumman Corp. 1995 - 1996
Price Waterhouse 1993 - 1995
PRC Inc., later acquired by Litton Industries and Northrop Grumman Corp. 1991 - 1993
Coopers & Lybrand 1987 - 1991
EDS Corp. 1983 - 1987
Skills
Strategy, Business Case..., Financial Analysis, Market Research, Project Management, Business Transformation, Business Process..., Business Analysis, Product Strategy &..., Marketing Communications, Start-ups, Organizational..., Training (course..., Change Management, CRM, Business Process..., Management Consulting
Education
Columbia University in the City of New York 1978 — 1980
Bachelor of Science
Worcester Polytechnic Institute 1976 — 1978
Independent October 2014 - Present
Independent March 2008 - September 2014
eLoyalty Corp. October 2005 - February 2008
TeleTech Holdings, Inc. 2000 - 2001
Capgemini 1997 - 2000
PRC Inc., later acquired by Litton Industries and Northrop Grumman Corp. 1995 - 1996
Price Waterhouse 1993 - 1995
PRC Inc., later acquired by Litton Industries and Northrop Grumman Corp. 1991 - 1993
Coopers & Lybrand 1987 - 1991
EDS Corp. 1983 - 1987
Skills
Strategy, Business Case..., Financial Analysis, Market Research, Project Management, Business Transformation, Business Process..., Business Analysis, Product Strategy &..., Marketing Communications, Start-ups, Organizational..., Training (course..., Change Management, CRM, Business Process..., Management Consulting
Education
Columbia University in the City of New York 1978 — 1980
Bachelor of Science
Worcester Polytechnic Institute 1976 — 1978
Alan Rahn's Teletech Holdings, Inc Experience June 2007 - June 2014
Job Fullstack .NET/C# Developer
Industry Information Technology and Services
Experience
Distribware July 2014 - Present
Teletech Holdings, Inc. June 2007 - June 2014
Archstone Smith June 2006 - May 2007
Skills
Enterprise Architecture, SaaS, Cloud Computing, Mobile Devices, System Architecture, Integration, Distributed Systems, Analytics, Mobile Applications, Security, Scalability, High Performance C#
Education
University of Minnesota-Twin Cities
Computer Science and Business
University of Wisconsin-Eau Claire
Bachelor's Degree, Geology/Geophysics
Distribware July 2014 - Present
Teletech Holdings, Inc. June 2007 - June 2014
Archstone Smith June 2006 - May 2007
Skills
Enterprise Architecture, SaaS, Cloud Computing, Mobile Devices, System Architecture, Integration, Distributed Systems, Analytics, Mobile Applications, Security, Scalability, High Performance C#
Education
University of Minnesota-Twin Cities
Computer Science and Business
University of Wisconsin-Eau Claire
Bachelor's Degree, Geology/Geophysics
Lou Jablonski's Teletech Holdings, Inc Experience 2006 - 2008
Job President at LJJ Associates
Industry Management Consulting
Experience
KGB_ (formerly InfoNXX) 2009 - 2012
Stream Global Services March 2008 - November 2008
TeleTech Holdings, Inc 2006 - 2008
Get Connected 2004 - 2006
Convergys 1998 - 2003
AT&T American Transtech 1972 - 1998
Skills
Business Development, Telecommunications, CRM
Education
Columbia University - Columbia Business School 1991 — 1991
International Business Strategy
Penn State University 1988 — 1988
Executive Management Program
Manhattan College 1968 — 1972
BSBA, Economics/Finance
KGB_ (formerly InfoNXX) 2009 - 2012
Stream Global Services March 2008 - November 2008
TeleTech Holdings, Inc 2006 - 2008
Get Connected 2004 - 2006
Convergys 1998 - 2003
AT&T American Transtech 1972 - 1998
Skills
Business Development, Telecommunications, CRM
Education
Columbia University - Columbia Business School 1991 — 1991
International Business Strategy
Penn State University 1988 — 1988
Executive Management Program
Manhattan College 1968 — 1972
BSBA, Economics/Finance
Munawar Esmail's Teletech Holdings, Inc Experience August 2011 - January 2012
Job Salesforce Architect at GE Power & Water
Industry Computer Software
Experience
GE Power & Water September 2014 - Present
Time Warner Cable July 2014 - September 2014
Loblolly Consulting March 2013 - July 2014
HomeAway.com -- IT Business Systems January 2012 - February 2013
TeleTech Holdings, Inc. August 2011 - January 2012
DME Automotive LLC September 2011 - November 2011
Dell Inc. -- Sales, Marketing & Ops Development January 2009 - August 2011
Dell Inc. -- HR Corporate IT, Global HR Tools March 2004 - December 2008
Dell Inc. -- WWOps IT, Integrated Supply Chain January 2000 - February 2004
RW3 Information Technologies June 1999 - November 1999
Skills
Force.com, Salesforce.com, Integration, Sales Support, Cloud Computing, ASP.NET, HTML
Education
Texas State University
Master of Science, Computer Science
Clemson University
Bachelor of Science, Mechanical Engineering
GE Power & Water September 2014 - Present
Time Warner Cable July 2014 - September 2014
Loblolly Consulting March 2013 - July 2014
HomeAway.com -- IT Business Systems January 2012 - February 2013
TeleTech Holdings, Inc. August 2011 - January 2012
DME Automotive LLC September 2011 - November 2011
Dell Inc. -- Sales, Marketing & Ops Development January 2009 - August 2011
Dell Inc. -- HR Corporate IT, Global HR Tools March 2004 - December 2008
Dell Inc. -- WWOps IT, Integrated Supply Chain January 2000 - February 2004
RW3 Information Technologies June 1999 - November 1999
Skills
Force.com, Salesforce.com, Integration, Sales Support, Cloud Computing, ASP.NET, HTML
Education
Texas State University
Master of Science, Computer Science
Clemson University
Bachelor of Science, Mechanical Engineering
Theresa Csoka Stefanski's Teletech Holdings, Inc Experience August 2007 - November 2008
Job
Industry Information Technology and Services
Experience
PAREXEL November 2012 - Present
FurstPerson, Inc. October 2008 - March 2012
TeleTech Holdings Inc. August 2007 - November 2008
Valtera Corporation May 2002 - August 2007
Skills
Performance Management, Employee Engagement, Data Analysis, Job Analysis, Talent Management, Change Management, Project Management, Vendor Management, HR Consulting, Organizational..., Talent Acquisition, Leadership Development, Recruiting, Onboarding, Training, SPSS, HRIS, Employee Relations, Human Resources, Management Consulting
Education
Loyola University of Chicago 1996 — 1998
MS, Human Resources & Industrial Relations
Loyola University Chicago 1994 — 1996
BS, Psychology
PAREXEL November 2012 - Present
FurstPerson, Inc. October 2008 - March 2012
TeleTech Holdings Inc. August 2007 - November 2008
Valtera Corporation May 2002 - August 2007
Skills
Performance Management, Employee Engagement, Data Analysis, Job Analysis, Talent Management, Change Management, Project Management, Vendor Management, HR Consulting, Organizational..., Talent Acquisition, Leadership Development, Recruiting, Onboarding, Training, SPSS, HRIS, Employee Relations, Human Resources, Management Consulting
Education
Loyola University of Chicago 1996 — 1998
MS, Human Resources & Industrial Relations
Loyola University Chicago 1994 — 1996
BS, Psychology
Pawel Hoppe's Teletech Holdings, Inc Experience March 2006 - March 2008
Job
Industry Wireless
Experience
Research In Motion January 2010 - August 2011
Research In Motion March 2008 - January 2010
TeleTech Holdings Inc. March 2006 - March 2008
Thinkpath Inc. 2001 - 2003
Education
Seneca College of Applied Arts and Technology 1999 — 2000
Thorneloe University 1993 — 1997
Research In Motion January 2010 - August 2011
Research In Motion March 2008 - January 2010
TeleTech Holdings Inc. March 2006 - March 2008
Thinkpath Inc. 2001 - 2003
Education
Seneca College of Applied Arts and Technology 1999 — 2000
Thorneloe University 1993 — 1997
Jennifer Hyde's Teletech Holdings, Inc Experience January 2006 - January 2007
Job at USA Gold
Industry Management Consulting
Experience
Centennial Precious Metals (USA Gold) January 2010 - Present
Dish Network October 2008 - January 2010
Eyeris February 2007 - August 2007
TeleTech Holdings Inc January 2006 - January 2007
TeleTech Holdings Inc July 2004 - January 2006
TeleTech Holdings Inc September 2002 - September 2004
TeleTech April 2001 - July 2004
TeleTech Holdings Inc October 1998 - March 2001
Hewlett Packard May 1996 - January 1997
Skills
Revenue Management, Process Improvement, Call Center, Billing, Project Management, System Implementations, BPO, Revenue Assurance, Revenue Analysis, Vendor Management, Invoicing, Outsourcing, Leadership, Operations Management, Team Management, Cross-functional Team..., Performance Management, Change Management, Customer Satisfaction, Business Analysis, Team Leadership, Management, Program Management, Telecommunications, IT Management, Account Management, Customer Experience, CRM, Call Centers, Strategy, Sales, Marketing, Pre-sales, PMO, Business Intelligence, Product Marketing, Analysis, Training, Analytics, Integration, Business Process..., Consulting, Business Development, Databases, IT Strategy, ITIL
Education
Regis University 2003 — 2005
Masters in Management, Emphasis in Technology
University of Northern Colorado 1993 — 1997
Bachelors of Science, Business Administration Marketing
Centennial Precious Metals (USA Gold) January 2010 - Present
Dish Network October 2008 - January 2010
Eyeris February 2007 - August 2007
TeleTech Holdings Inc January 2006 - January 2007
TeleTech Holdings Inc July 2004 - January 2006
TeleTech Holdings Inc September 2002 - September 2004
TeleTech April 2001 - July 2004
TeleTech Holdings Inc October 1998 - March 2001
Hewlett Packard May 1996 - January 1997
Skills
Revenue Management, Process Improvement, Call Center, Billing, Project Management, System Implementations, BPO, Revenue Assurance, Revenue Analysis, Vendor Management, Invoicing, Outsourcing, Leadership, Operations Management, Team Management, Cross-functional Team..., Performance Management, Change Management, Customer Satisfaction, Business Analysis, Team Leadership, Management, Program Management, Telecommunications, IT Management, Account Management, Customer Experience, CRM, Call Centers, Strategy, Sales, Marketing, Pre-sales, PMO, Business Intelligence, Product Marketing, Analysis, Training, Analytics, Integration, Business Process..., Consulting, Business Development, Databases, IT Strategy, ITIL
Education
Regis University 2003 — 2005
Masters in Management, Emphasis in Technology
University of Northern Colorado 1993 — 1997
Bachelors of Science, Business Administration Marketing
Marilyn Gravois's Teletech Holdings, Inc Experience October 2005 - July 2007
Job Senior Consultant at ArcLight Consulting
Industry Information Technology and Services
Experience
ArcLight Consulting February 2015 - Present
CH2M HILL June 2013 - January 2015
KBACE Technologies July 2007 - June 2013
Teletech Holdings Inc. October 2005 - July 2007
Oracle Corporation September 2001 - October 2005
Stuller, Inc. July 1997 - October 2001
Education
University of Louisiana at Lafayette 1980 — 2000
ArcLight Consulting February 2015 - Present
CH2M HILL June 2013 - January 2015
KBACE Technologies July 2007 - June 2013
Teletech Holdings Inc. October 2005 - July 2007
Oracle Corporation September 2001 - October 2005
Stuller, Inc. July 1997 - October 2001
Education
University of Louisiana at Lafayette 1980 — 2000
Gregory Bashaw's Teletech Holdings, Inc Experience January 2008 - August 2010
Job Intel System Engineer at Realogy
Industry Information Technology and Services
Experience
Realogy August 2010 - Present
TeleTech January 2008 - August 2010
Teletech Holdings, Inc. January 2008 - August 2010
Enterprise Technology Services 2005 - 2006
Skills
Active Directory, Servers, VMware, Windows Server, Troubleshooting, Disaster Recovery, VMware ESX, VoIP, HP, ITIL, Data Center, Virtualization, System Deployment, IT Management, Microsoft Technologies, Solaris, Cisco Technologies, Citrix, Network Administration, VMware Infrastructure, Firewalls, Technical Support, Vendor Management, Project Management, Windows 7, System Administration, Computer Hardware, Routers, CommVault, SCCM, Process Improvement, Group Policy, Microsoft Exchange, VPN, DHCP
Education
University of Arizona
Realogy August 2010 - Present
TeleTech January 2008 - August 2010
Teletech Holdings, Inc. January 2008 - August 2010
Enterprise Technology Services 2005 - 2006
Skills
Active Directory, Servers, VMware, Windows Server, Troubleshooting, Disaster Recovery, VMware ESX, VoIP, HP, ITIL, Data Center, Virtualization, System Deployment, IT Management, Microsoft Technologies, Solaris, Cisco Technologies, Citrix, Network Administration, VMware Infrastructure, Firewalls, Technical Support, Vendor Management, Project Management, Windows 7, System Administration, Computer Hardware, Routers, CommVault, SCCM, Process Improvement, Group Policy, Microsoft Exchange, VPN, DHCP
Education
University of Arizona
Gilbert Johnson's Teletech Holdings, Inc Experience May 2006 - September 2007
Job at Anthem, Inc.
Industry Information Technology and Services
Experience
Anthem, Inc. August 2015 - Present
WellPoint December 2013 - August 2015
Amerigroup March 2013 - December 2013
Sprint February 2008 - March 2013
TeleTech September 2007 - February 2008
TeleTech Holdings, Inc. May 2006 - September 2007
TeleTech Holdings, Inc. January 2004 - May 2006
TeleTech Holds, Inc. September 2002 - January 2004
VF-101, U.S. Navy July 2001 - July 2002
U.S. Navy November 1991 - July 2002
Skills
Call Center, Troubleshooting, Training, Microsoft Excel, Workforce Management, Customer Experience, Customer Service, Call Centers, System Administration, Customer Satisfaction, Microsoft Office, Networking, Human Resources, Leadership, Team Leadership, Process Improvement, Telecommunications, Vendor Management, Microsoft SQL Server, SQL, Visio, Access, Analysis, PowerPoint, Outlook, Software Documentation, Data Analysis, Microsoft Word, Databases, Business Analysis, Quality Assurance
Education
Thomas Nelson Community College 2003 — 2007
A.A.S., Information Technology with a specialization in Cisco Networking
Old Dominion University
Information Technology & Business Analytics
Anthem, Inc. August 2015 - Present
WellPoint December 2013 - August 2015
Amerigroup March 2013 - December 2013
Sprint February 2008 - March 2013
TeleTech September 2007 - February 2008
TeleTech Holdings, Inc. May 2006 - September 2007
TeleTech Holdings, Inc. January 2004 - May 2006
TeleTech Holds, Inc. September 2002 - January 2004
VF-101, U.S. Navy July 2001 - July 2002
U.S. Navy November 1991 - July 2002
Skills
Call Center, Troubleshooting, Training, Microsoft Excel, Workforce Management, Customer Experience, Customer Service, Call Centers, System Administration, Customer Satisfaction, Microsoft Office, Networking, Human Resources, Leadership, Team Leadership, Process Improvement, Telecommunications, Vendor Management, Microsoft SQL Server, SQL, Visio, Access, Analysis, PowerPoint, Outlook, Software Documentation, Data Analysis, Microsoft Word, Databases, Business Analysis, Quality Assurance
Education
Thomas Nelson Community College 2003 — 2007
A.A.S., Information Technology with a specialization in Cisco Networking
Old Dominion University
Information Technology & Business Analytics
Paul Natale's Teletech Holdings, Inc Experience 2002 - 2007
Job Business Intelligence Manager at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech January 2014 - Present
Sprint Nextel January 2008 - Present
TeleTech February 2002 - December 2007
TeleTech Holdings, Inc. 2002 - 2007
Skills
Outsourcing, Workforce Management, Telecommunications, Call Center, BPO, Vendor Management, Call Centers, Access, Microsoft SQL Server, Process Improvement, Business Intelligence
Education
Abilene Christian University 1994 — 1999
TeleTech January 2014 - Present
Sprint Nextel January 2008 - Present
TeleTech February 2002 - December 2007
TeleTech Holdings, Inc. 2002 - 2007
Skills
Outsourcing, Workforce Management, Telecommunications, Call Center, BPO, Vendor Management, Call Centers, Access, Microsoft SQL Server, Process Improvement, Business Intelligence
Education
Abilene Christian University 1994 — 1999
Gregory S. Ely's Teletech Holdings, Inc Experience May 2004 - April 2005
Job Tax Manager at MWH Global, Inc.
Industry Accounting
Experience
MWH Global, Inc. July 2014 - Present
MWH Global August 2013 - July 2014
VMware, Inc. January 2011 - August 2013
Crocs, Inc September 2010 - January 2011
Great-West Life and Annuity Insurance Company August 2007 - September 2010
MacDermid, Inc November 2006 - August 2007
CH2M Hill, Inc May 2005 - October 2005
Teletech Holdings, Inc May 2004 - April 2005
ICG Communications, Inc August 2000 - December 2003
W.M. Ely Associates, Inc September 1993 - July 2000
Skills
Tax, Income Tax, Tax Preparation, Tax Returns, QuickBooks, Preparation, State Tax, Management, Sarbanes-Oxley Act, Accounting
Education
University of Denver 2001 — 2005
Master's degree, Taxation
University of Southern Maine 1992 — 1995
B.S, Accounting
MWH Global, Inc. July 2014 - Present
MWH Global August 2013 - July 2014
VMware, Inc. January 2011 - August 2013
Crocs, Inc September 2010 - January 2011
Great-West Life and Annuity Insurance Company August 2007 - September 2010
MacDermid, Inc November 2006 - August 2007
CH2M Hill, Inc May 2005 - October 2005
Teletech Holdings, Inc May 2004 - April 2005
ICG Communications, Inc August 2000 - December 2003
W.M. Ely Associates, Inc September 1993 - July 2000
Skills
Tax, Income Tax, Tax Preparation, Tax Returns, QuickBooks, Preparation, State Tax, Management, Sarbanes-Oxley Act, Accounting
Education
University of Denver 2001 — 2005
Master's degree, Taxation
University of Southern Maine 1992 — 1995
B.S, Accounting
Surrett Jim's Teletech Holdings, Inc Experience 2000 - 2007
Job Owner at Surrett Consulting
Industry Information Technology and Services
Experience
Surrett Consulting May 2005 - Present
TeleTech 2000 - 2007
TeleTech Holdings Inc. 2000 - 2007
SPM March 2000 - May 2005
Education
University of Maryland College Park 1992 — 1994
Surrett Consulting May 2005 - Present
TeleTech 2000 - 2007
TeleTech Holdings Inc. 2000 - 2007
SPM March 2000 - May 2005
Education
University of Maryland College Park 1992 — 1994
Mary Ann Henderson's Teletech Holdings, Inc Experience February 2004 - December 2007
Job Senior Consultant at Deloitte with the Labor Optimization Group
Industry Information Services
Experience
Deloitte August 2014 - Present
Workforce Insight Inc. December 2007 - August 2014
Teletech February 2004 - December 2007
Teletech Holdings Inc. February 2004 - December 2007
Skills
Time & Attendance, Change Management, Workforce Management, Software Implementation, Vendor Management, Data Analysis, Human Resources, Strategy, HRIS, Process Improvement, Business Intelligence, Requirements Analysis, Requirements Gathering, Kronos, Kronos WFC, Crystal Reports, Business Analysis, Business Process..., ADP Payroll, Professional Services
Education
University of Phoenix 1998 — 2000
MS, Computer Information Systems
University of Colorado Anschutz Medical Campus 1992 — 1994
BS, Dental Hygiene
Deloitte August 2014 - Present
Workforce Insight Inc. December 2007 - August 2014
Teletech February 2004 - December 2007
Teletech Holdings Inc. February 2004 - December 2007
Skills
Time & Attendance, Change Management, Workforce Management, Software Implementation, Vendor Management, Data Analysis, Human Resources, Strategy, HRIS, Process Improvement, Business Intelligence, Requirements Analysis, Requirements Gathering, Kronos, Kronos WFC, Crystal Reports, Business Analysis, Business Process..., ADP Payroll, Professional Services
Education
University of Phoenix 1998 — 2000
MS, Computer Information Systems
University of Colorado Anschutz Medical Campus 1992 — 1994
BS, Dental Hygiene
Ron Gallo's Teletech Holdings, Inc Experience June 1998 - January 2001
Job Reporting DQA Manager at ULS
Industry Information Technology and Services
Experience
ULS 2013 - Present
Bright Horizons 2012 - May 2013
Education Sales Management, Inc. March 2009 - February 2010
Allegiance Mortgage Inc. November 2005 - January 2010
Affordabe American Mortgage July 2002 - November 2005
Teletech Holdings, Inc. June 1998 - January 2001
Teletech Holdings, Inc 1997 - 2001
Education
Techskills
Certification, Oracle 9i 10g DBA (OCP), mySQL, Unix/Linux +, A+, and Networking+
Element K
Certification, Microsoft Access and Excel Programming
St. Petersburg College
Certification, Computer Science
ULS 2013 - Present
Bright Horizons 2012 - May 2013
Education Sales Management, Inc. March 2009 - February 2010
Allegiance Mortgage Inc. November 2005 - January 2010
Affordabe American Mortgage July 2002 - November 2005
Teletech Holdings, Inc. June 1998 - January 2001
Teletech Holdings, Inc 1997 - 2001
Education
Techskills
Certification, Oracle 9i 10g DBA (OCP), mySQL, Unix/Linux +, A+, and Networking+
Element K
Certification, Microsoft Access and Excel Programming
St. Petersburg College
Certification, Computer Science
Noel Plasencia, MBA, CTP's Teletech Holdings, Inc Experience October 2014 - Present
Job Director of Treasury at TeleTech Holdings, Inc.
Industry Outsourcing/Offshoring
Experience
TeleTech Holdings, Inc. October 2014 - Present
TeleTech Holdings Inc. August 2011 - Present
TeleTech Holdings Inc. September 2009 - August 2011
TeleTech Holdings Inc. August 2008 - September 2009
TeleTech Holdings Inc. December 2007 - August 2008
TeleTech Holdings Inc. November 2006 - December 2007
First Data Corporation / Orlandi Valuta May 2005 - October 2006
Peruana de Combustibles S.A. - Fuel Conglomerate October 1998 - April 2004
Rentaval S.A.B. – Stock Brokerage February 1998 - October 1998
Rentaval S.A.B. – Stock Brokerage August 1997 - February 1998
Skills
Fluent in Spanish..., Financial Analysis, Forecasting, Cash Management, Accounting, Valuation, Managerial Finance, Cash Flow, Process Improvement, Mergers, Banking, Portfolio Management, Account Reconciliation, Budgets, Analysis, Accounts Payable, General Ledger, FX Options, Finance, Management, Project Planning, Microsoft Office, Reuters (3000, Eikon), Bloomberg, Oracle, Hyperion Planning, Noetix, FX trading, Wall Street Systems..., Capital IQ, HSBC.net
Education
University of Denver - Daniels College of Business 2007 — 2009
MBA, MBA with a concentration in Corporate Finance, MBA
Universidad de Lima 1989 — 1996
Bachellor, Economics
TeleTech Holdings, Inc. October 2014 - Present
TeleTech Holdings Inc. August 2011 - Present
TeleTech Holdings Inc. September 2009 - August 2011
TeleTech Holdings Inc. August 2008 - September 2009
TeleTech Holdings Inc. December 2007 - August 2008
TeleTech Holdings Inc. November 2006 - December 2007
First Data Corporation / Orlandi Valuta May 2005 - October 2006
Peruana de Combustibles S.A. - Fuel Conglomerate October 1998 - April 2004
Rentaval S.A.B. – Stock Brokerage February 1998 - October 1998
Rentaval S.A.B. – Stock Brokerage August 1997 - February 1998
Skills
Fluent in Spanish..., Financial Analysis, Forecasting, Cash Management, Accounting, Valuation, Managerial Finance, Cash Flow, Process Improvement, Mergers, Banking, Portfolio Management, Account Reconciliation, Budgets, Analysis, Accounts Payable, General Ledger, FX Options, Finance, Management, Project Planning, Microsoft Office, Reuters (3000, Eikon), Bloomberg, Oracle, Hyperion Planning, Noetix, FX trading, Wall Street Systems..., Capital IQ, HSBC.net
Education
University of Denver - Daniels College of Business 2007 — 2009
MBA, MBA with a concentration in Corporate Finance, MBA
Universidad de Lima 1989 — 1996
Bachellor, Economics
Sherri Holley's Teletech Holdings, Inc Experience 2006 - 2007
Job Tactical Sales Manager at Starz Entertainment
Industry Broadcast Media
Experience
Starz Entertainment Operations ManagerTeletech2006 - Present
TeleTech Holdings Inc. 2006 - 2007
Verizon Business June 1997 - August 2006
MCI 1997 - 2006
Education
University of Colorado Colorado Springs 1992 — 1995
Starz Entertainment Operations ManagerTeletech2006 - Present
TeleTech Holdings Inc. 2006 - 2007
Verizon Business June 1997 - August 2006
MCI 1997 - 2006
Education
University of Colorado Colorado Springs 1992 — 1995
Mick Shivley's Teletech Holdings, Inc Experience 2012 - 2015
Job Experienced Enterprise and Shared Services Finance Leader
Industry Telecommunications
Experience
TeleTech Holdings, Inc. 2012 - 2015
TeleTech 2004 - 2012
TeleTech 1998 - 2003
TeleTech May 1997 - 1998
U S WEST Marketing Resources Group (MRG), Inc. 1996 - 1997
U S WEST Marketing Resources Group (MRG), Inc. 1994 - 1996
U S WEST October 1990 - 1994
Skills
Financial Analysis, Forecasting, Variance Analysis, Financial Reporting, Hyperion Enterprise, Financial Modeling, Process Improvement, Finance, Managerial Finance, Cross-functional Team..., Internal Controls, Revenue Recognition, Accounting, US GAAP, Vendor Management, Executive Support, Resource Allocation
Education
University of Northern Colorado 1984 — 1988
Bachelor’s Degree, Accounting
Brighton High School
Denver Catholic Biblical School
TeleTech Holdings, Inc. 2012 - 2015
TeleTech 2004 - 2012
TeleTech 1998 - 2003
TeleTech May 1997 - 1998
U S WEST Marketing Resources Group (MRG), Inc. 1996 - 1997
U S WEST Marketing Resources Group (MRG), Inc. 1994 - 1996
U S WEST October 1990 - 1994
Skills
Financial Analysis, Forecasting, Variance Analysis, Financial Reporting, Hyperion Enterprise, Financial Modeling, Process Improvement, Finance, Managerial Finance, Cross-functional Team..., Internal Controls, Revenue Recognition, Accounting, US GAAP, Vendor Management, Executive Support, Resource Allocation
Education
University of Northern Colorado 1984 — 1988
Bachelor’s Degree, Accounting
Brighton High School
Denver Catholic Biblical School
Cheryel Parker's Teletech Holdings, Inc Experience 1999 - 2002
Job Director, North America Home Agent Division
Industry Outsourcing/Offshoring
Experience
Transcom Worldwide 2010 - Present
Transcom 2010 - 2011
Marsh May 2003 - November 2010
Lionheart Assurance Solutions LP 2009 - 2009
Marsh McLennan May 2003 - November 2008
TeleTech 1997 - 2003
Accent Marketing 2001 - 2002
TeleTech Holdings, Inc. 1999 - 2002
Unisys September 1972 - May 1978
Education
Indiana State University 1970 — 1972
Transcom Worldwide 2010 - Present
Transcom 2010 - 2011
Marsh May 2003 - November 2010
Lionheart Assurance Solutions LP 2009 - 2009
Marsh McLennan May 2003 - November 2008
TeleTech 1997 - 2003
Accent Marketing 2001 - 2002
TeleTech Holdings, Inc. 1999 - 2002
Unisys September 1972 - May 1978
Education
Indiana State University 1970 — 1972
Frank Ondrish's Teletech Holdings, Inc Experience January 2007 - May 2009
Job CPA
Industry Accounting
Experience
Ondrish & Associates, P.C. May 2009 - Present
Teletech Holdings, Inc. January 2007 - May 2009
Quovadx 2004 - 2007
tw telecom, inc. 2000 - 2004
Qwest Communications 1998 - 2000
Public Service Company of Colorado August 1993 - October 1998
Centerior Energy 1982 - 1993
Bobbie Brooks 1981 - 1982
Walthall, Drake & Wallace LLP CPAs 1980 - 1981
Skills
Income Tax, Strategic Financial..., Financial Modeling, Accounting, Financial Reporting, Tax, Corporate Tax, Sarbanes-Oxley Act, Finance, ERP, Tax Returns, Due Diligence, Consolidation, SAP, SEC filings, Mergers & Acquisitions, Microsoft Excel, Financial Analysis, Accounts Payable, Tax Research, Analysis, Risk Management, Cost Accounting, CPA, SEC Filings
Education
Kent State University 1976 — 1980
BBA, Accounting & Computer Science
Ondrish & Associates, P.C. May 2009 - Present
Teletech Holdings, Inc. January 2007 - May 2009
Quovadx 2004 - 2007
tw telecom, inc. 2000 - 2004
Qwest Communications 1998 - 2000
Public Service Company of Colorado August 1993 - October 1998
Centerior Energy 1982 - 1993
Bobbie Brooks 1981 - 1982
Walthall, Drake & Wallace LLP CPAs 1980 - 1981
Skills
Income Tax, Strategic Financial..., Financial Modeling, Accounting, Financial Reporting, Tax, Corporate Tax, Sarbanes-Oxley Act, Finance, ERP, Tax Returns, Due Diligence, Consolidation, SAP, SEC filings, Mergers & Acquisitions, Microsoft Excel, Financial Analysis, Accounts Payable, Tax Research, Analysis, Risk Management, Cost Accounting, CPA, SEC Filings
Education
Kent State University 1976 — 1980
BBA, Accounting & Computer Science
Peter Lore's Teletech Holdings, Inc Experience 1999 - 2005
Job Business Solutions Advisor at Panviva, Inc.
Industry Executive Office
Experience
Panviva, Inc. January 2015 - Present
Fallon Health, Inc. August 2013 - December 2014
Health New England, Inc. January 2011 - July 2013
Westfield State University 2009 - 2011
American International College 2009 - 2011
Consolidated Health Plans January 2008 - December 2009
Public Sector Partners, Inc., UMASS Medical School 2006 - 2008
TeleTech Holdings, Inc. 1999 - 2005
Skills
Strategic Planning, Leadership, Management, Business Development, Team Building, Budgets, Recruiting, Program Management, CRM, Vendor Management, Account Management, Human Resources, Call Centers, Insurance, Customer Service, Finance, Process Improvement, Marketing, Training, Sales, Healthcare
Education
Anna Maria College
MBA
University of Massachusetts Dartmouth
BS
Western New England University
MS
Panviva, Inc. January 2015 - Present
Fallon Health, Inc. August 2013 - December 2014
Health New England, Inc. January 2011 - July 2013
Westfield State University 2009 - 2011
American International College 2009 - 2011
Consolidated Health Plans January 2008 - December 2009
Public Sector Partners, Inc., UMASS Medical School 2006 - 2008
TeleTech Holdings, Inc. 1999 - 2005
Skills
Strategic Planning, Leadership, Management, Business Development, Team Building, Budgets, Recruiting, Program Management, CRM, Vendor Management, Account Management, Human Resources, Call Centers, Insurance, Customer Service, Finance, Process Improvement, Marketing, Training, Sales, Healthcare
Education
Anna Maria College
MBA
University of Massachusetts Dartmouth
BS
Western New England University
MS
Scott Beatty's Teletech Holdings, Inc Experience April 2001 - January 2007
Job HR Director at Books A Million
Industry Human Resources
Experience
Books A Million October 2010 - Present
Boy Scouts of America > Cub Scouts 2006 - Present
TriPeaceConsulting August 2010 - October 2010
DST Health Solutions February 2007 - August 2010
TeleTech Holdings, Inc April 2001 - January 2007
GEICO Insurance August 1988 - April 2001
Education
University of North Texas 1986 — 1987
MBA, Marketing
Baylor University 1980 — 1984
BBA, Marketing
Books A Million October 2010 - Present
Boy Scouts of America > Cub Scouts 2006 - Present
TriPeaceConsulting August 2010 - October 2010
DST Health Solutions February 2007 - August 2010
TeleTech Holdings, Inc April 2001 - January 2007
GEICO Insurance August 1988 - April 2001
Education
University of North Texas 1986 — 1987
MBA, Marketing
Baylor University 1980 — 1984
BBA, Marketing
Rob Slaght's Teletech Holdings, Inc Experience February 2001 - September 2001
Job Senior Program Manager at Dish Network
Industry Information Technology and Services
Experience
Dish Network April 2011 - Present
SUSTAIN TECHNOLOGIES December 2005 - December 2009
XO Communications April 2003 - December 2005
TeleTech Holdings, Inc February 2001 - September 2001
Digital Creators, a TeleTech Company February 2000 - February 2001
TeleTech Holdings, Inc October 1997 - February 2000
Skills
CRM, Business Process Design, Leadership, eCRM, International Project..., Cross-functional Team..., SOW, Scope Management, PMO, Project Delivery
Education
Lafayette College 1988 — 1992
Bachelor of Arts, International Affairs
Dish Network April 2011 - Present
SUSTAIN TECHNOLOGIES December 2005 - December 2009
XO Communications April 2003 - December 2005
TeleTech Holdings, Inc February 2001 - September 2001
Digital Creators, a TeleTech Company February 2000 - February 2001
TeleTech Holdings, Inc October 1997 - February 2000
Skills
CRM, Business Process Design, Leadership, eCRM, International Project..., Cross-functional Team..., SOW, Scope Management, PMO, Project Delivery
Education
Lafayette College 1988 — 1992
Bachelor of Arts, International Affairs
Kristine Hopkins's Teletech Holdings, Inc Experience May 2007 - April 2015
Job Call Center Management / Quality Assurance Management
Industry Consumer Services
Experience
TeleTech Holdings Inc. May 2007 - April 2015
Qwest 2003 - 2008
AT&T 2000 - 2003
Skills
Call Centers, Vendor Management, Customer Satisfaction, Process Improvement, Program Management, Training, Team Leadership, Account Management, Outsourcing, BPO, Quality Assurance, Management, Customer Service, Customer Experience, Coaching, Team Building, Leadership, Workforce Management, Recruiting, Customer Retention, Operations Management, Cross-functional Team..., Strategic Planning
Education
Community College of Aurora 1992 — 1994
Accounting and Finance, 4.0
TeleTech Holdings Inc. May 2007 - April 2015
Qwest 2003 - 2008
AT&T 2000 - 2003
Skills
Call Centers, Vendor Management, Customer Satisfaction, Process Improvement, Program Management, Training, Team Leadership, Account Management, Outsourcing, BPO, Quality Assurance, Management, Customer Service, Customer Experience, Coaching, Team Building, Leadership, Workforce Management, Recruiting, Customer Retention, Operations Management, Cross-functional Team..., Strategic Planning
Education
Community College of Aurora 1992 — 1994
Accounting and Finance, 4.0
John Emanuelli's Teletech Holdings, Inc Experience October 1998 - October 2002
Job Project Manager at Archonix Systems
Industry Government Administration
Experience
Archonix Systems September 2012 - Present
SAIC September 2011 - September 2012
SAIC December 2010 - September 2011
Looking for a New Position March 2009 - December 2010
Emerson September 2005 - March 2009
Emerson September 2003 - September 2005
Client Logic October 2002 - September 2003
Teletech Holdings Inc October 1998 - October 2002
IKON 2000 - 2001
Skills
Microsoft Certified..., CompTIA, Security+, CompTIA Network+, CCENT, Troubleshooting, Active Directory, Windows Server, Software Installation, System Administration, Windows, Computer Hardware, Network Security, Software Documentation, Information Technology, Windows 7, Integration, Databases, Hardware, Computer Repair, Operating Systems, Networking, Linux, XP, Network Administration, Help Desk Support, Testing, Programming, Wireless Networking, Windows XP, SharePoint
Education
South University 2008 — 2011
Bachelors of Science, Information Technology - Database Administration
South University 2008 — 2011
BS, Information Technology - Database Administration
Natick High School 1981 — 1984
Archonix Systems September 2012 - Present
SAIC September 2011 - September 2012
SAIC December 2010 - September 2011
Looking for a New Position March 2009 - December 2010
Emerson September 2005 - March 2009
Emerson September 2003 - September 2005
Client Logic October 2002 - September 2003
Teletech Holdings Inc October 1998 - October 2002
IKON 2000 - 2001
Skills
Microsoft Certified..., CompTIA, Security+, CompTIA Network+, CCENT, Troubleshooting, Active Directory, Windows Server, Software Installation, System Administration, Windows, Computer Hardware, Network Security, Software Documentation, Information Technology, Windows 7, Integration, Databases, Hardware, Computer Repair, Operating Systems, Networking, Linux, XP, Network Administration, Help Desk Support, Testing, Programming, Wireless Networking, Windows XP, SharePoint
Education
South University 2008 — 2011
Bachelors of Science, Information Technology - Database Administration
South University 2008 — 2011
BS, Information Technology - Database Administration
Natick High School 1981 — 1984
David Fines's Teletech Holdings, Inc Experience July 1998 - Present
Job Technical Site Lead at TeleTech
Industry Telecommunications
Experience
TeleTech Holdings, Inc July 1998 - Present
Skills
Computer Hardware, Call Center, Workforce Management, BPO, IEX, Customer Experience, Call Centers, Vendor Management, Contact Centers, Outsourcing, Service Delivery, Avaya, Customer Retention, Technical Support
Education
Kaplan University 2010 — 2012
Master of Science (M.S.), Information Technology
California University of Pennsylvania 1992 — 1996
Bachelor of Science (B.S.), Graphic Communications
TeleTech Holdings, Inc July 1998 - Present
Skills
Computer Hardware, Call Center, Workforce Management, BPO, IEX, Customer Experience, Call Centers, Vendor Management, Contact Centers, Outsourcing, Service Delivery, Avaya, Customer Retention, Technical Support
Education
Kaplan University 2010 — 2012
Master of Science (M.S.), Information Technology
California University of Pennsylvania 1992 — 1996
Bachelor of Science (B.S.), Graphic Communications
Eleanor T. Walk's Teletech Holdings, Inc Experience May 2002 - July 2004
Job IT Operations Manager at Champion Home Builders, Inc.
Industry Information Technology and Services
Experience
Champion Home Builders, Inc. April 2015 - Present
UltraLevel March 2015 - Present
Champion Home Builders, Inc. October 2014 - March 2015
Champion Home Builders, Inc. June 2014 - March 2015
MGM Grand Detroit Casino June 2007 - June 2014
Hewlett-Packard/ICS Corp August 2004 - June 2007
TeleTech Holdings Inc May 2002 - July 2004
Avaya March 2001 - January 2002
United States Air Force April 1997 - April 2001
Skills
Project Management, Windows Server, Citrix Metaframe, ITIL, Microsoft Office, IT Hardware Support, Technical Writing, Active Directory, Supervisory Experience, Technical Training, Patch Management, Security, Troubleshooting, Servers, SharePoint, System Administration
Education
University of Phoenix 2008 — 2011
Bachelors, Management of Information Technology
Community College of Aurora 1999 — 2000
Associate, Computer Information Systems
Champion Home Builders, Inc. April 2015 - Present
UltraLevel March 2015 - Present
Champion Home Builders, Inc. October 2014 - March 2015
Champion Home Builders, Inc. June 2014 - March 2015
MGM Grand Detroit Casino June 2007 - June 2014
Hewlett-Packard/ICS Corp August 2004 - June 2007
TeleTech Holdings Inc May 2002 - July 2004
Avaya March 2001 - January 2002
United States Air Force April 1997 - April 2001
Skills
Project Management, Windows Server, Citrix Metaframe, ITIL, Microsoft Office, IT Hardware Support, Technical Writing, Active Directory, Supervisory Experience, Technical Training, Patch Management, Security, Troubleshooting, Servers, SharePoint, System Administration
Education
University of Phoenix 2008 — 2011
Bachelors, Management of Information Technology
Community College of Aurora 1999 — 2000
Associate, Computer Information Systems
Freddy Walz's Teletech Holdings, Inc Experience June 2000 - June 2001
Job Time & Attendance Implementations and Support
Industry Consumer Services
Experience
Acumen Data Systems, Inc. May 2012 - Present
CVS Health November 2010 - Present
Parking Company of America Airports d/b/a Fasttrack Airport Parking November 2006 - July 2010
Sears, Roebuck and Co. April 2004 - November 2005
Aegis, Inc. August 2002 - April 2003
RCN (Regional Communications Network) July 2001 - July 2002
TeleTech Holdings, Inc. June 2000 - June 2001
S&S Management 1998 - 1998
S&S Management 1998 - 1998
Skills
Customer Service, Customer Satisfaction, Management, Microsoft Office, Training, Strategic Planning, Team Leadership, Coaching, Outlook, Telecommunications, Process Improvement, Operations Management, Troubleshooting, Technical Support, Sales
Education
Enrico Fermi High School 1994 — 1995
Diploma, Information Technology
Howell Cheney Technical High School 1991 — 1994
Industrial Electronics Technology/Technician
Acumen Data Systems, Inc. May 2012 - Present
CVS Health November 2010 - Present
Parking Company of America Airports d/b/a Fasttrack Airport Parking November 2006 - July 2010
Sears, Roebuck and Co. April 2004 - November 2005
Aegis, Inc. August 2002 - April 2003
RCN (Regional Communications Network) July 2001 - July 2002
TeleTech Holdings, Inc. June 2000 - June 2001
S&S Management 1998 - 1998
S&S Management 1998 - 1998
Skills
Customer Service, Customer Satisfaction, Management, Microsoft Office, Training, Strategic Planning, Team Leadership, Coaching, Outlook, Telecommunications, Process Improvement, Operations Management, Troubleshooting, Technical Support, Sales
Education
Enrico Fermi High School 1994 — 1995
Diploma, Information Technology
Howell Cheney Technical High School 1991 — 1994
Industrial Electronics Technology/Technician
Dawnell Grant's Teletech Holdings, Inc Experience October 2007 - March 2008
Job Independent Jewelry Consultant
Industry Retail
Experience
Premier Designs March 2007 - Present
Teletech Holdings, Inc. October 2007 - March 2008
Chase Manhattan Corporation March 2007 - September 2007
Penmac Personnel 2004 - 2006
Ethan Allen October 2002 - March 2004
Education
College of the Ozarks 1995 — 2002
BS, Family & Consumer Sciences / Interior Design
Southern Illinois University, Carbondale 1998 — 2000
Interior Design
Premier Designs March 2007 - Present
Teletech Holdings, Inc. October 2007 - March 2008
Chase Manhattan Corporation March 2007 - September 2007
Penmac Personnel 2004 - 2006
Ethan Allen October 2002 - March 2004
Education
College of the Ozarks 1995 — 2002
BS, Family & Consumer Sciences / Interior Design
Southern Illinois University, Carbondale 1998 — 2000
Interior Design
Jan Stark's Teletech Holdings, Inc Experience 2002 - 2006
Job Recuriter at Northrop Grumman
Industry Shipbuilding
Experience
Northrop Grumman RecruiterTeletch2002 - 2007
TeleTech Holdings, Inc. 2002 - 2006
Education
University of Alabama 1984 — 1989
Bachelors, Human Resource Management
Northrop Grumman RecruiterTeletch2002 - 2007
TeleTech Holdings, Inc. 2002 - 2006
Education
University of Alabama 1984 — 1989
Bachelors, Human Resource Management
Susan Padley's Teletech Holdings, Inc Experience 1996 - 1999
Job Call Center Director at APAC Customer Services
Industry Education Management
Experience
APAC Customer Services September 2012 - Present
Everest University Online December 2010 - April 2014
StarTek International Ltd. 2008 - 2010
TeleTech 1996 - 1999
TeleTech Holdings, Inc. 1996 - 1999
Skills
Workforce Management, Customer Satisfaction, Operations Management, Outsourcing, Vendor Management, Call Center, Call Centers, Service Delivery, Performance Management, Process Improvement, Employee Training, Employee Engagement, Contact Centers, BPO, Inbound Marketing, Employee Relations, Customer Experience, Call Center Development, Recruiting, Coaching
Education
Dallas Baptist University
Business Administration and Management, General
APAC Customer Services September 2012 - Present
Everest University Online December 2010 - April 2014
StarTek International Ltd. 2008 - 2010
TeleTech 1996 - 1999
TeleTech Holdings, Inc. 1996 - 1999
Skills
Workforce Management, Customer Satisfaction, Operations Management, Outsourcing, Vendor Management, Call Center, Call Centers, Service Delivery, Performance Management, Process Improvement, Employee Training, Employee Engagement, Contact Centers, BPO, Inbound Marketing, Employee Relations, Customer Experience, Call Center Development, Recruiting, Coaching
Education
Dallas Baptist University
Business Administration and Management, General
Sundeep Tirugudu's Teletech Holdings, Inc Experience February 2008 - May 2008
Job Senior Developer at ConSova Corporation
Industry Computer Software
Experience
ConSova Corporation March 2009 - Present
TeleTech May 2008 - February 2009
TeleTech Holdings Inc February 2008 - May 2008
Hanson Information Systems October 2006 - May 2007
Skills
Microsoft SQL Server, ASP.NET, Visual Studio, T-SQL, WCF, SQL, C#, JavaScript, XML, .NET, HTML, Agile Methodologies, Scrum, Web Services, Windows, Databases, Oracle, Java, AJAX, Linux, SSIS, TFS, Subversion, jQuery, PL/SQL, MVC, ASP.NET MVC, Entity Framework
Education
University of Illinois Springfield 2006 — 2007
Master's, Computer Science
Jawaharlal Nehru Technological University 2002 — 2006
B.E, Computer Science
ConSova Corporation March 2009 - Present
TeleTech May 2008 - February 2009
TeleTech Holdings Inc February 2008 - May 2008
Hanson Information Systems October 2006 - May 2007
Skills
Microsoft SQL Server, ASP.NET, Visual Studio, T-SQL, WCF, SQL, C#, JavaScript, XML, .NET, HTML, Agile Methodologies, Scrum, Web Services, Windows, Databases, Oracle, Java, AJAX, Linux, SSIS, TFS, Subversion, jQuery, PL/SQL, MVC, ASP.NET MVC, Entity Framework
Education
University of Illinois Springfield 2006 — 2007
Master's, Computer Science
Jawaharlal Nehru Technological University 2002 — 2006
B.E, Computer Science
Irene Dauber's Teletech Holdings, Inc Experience August 2004 - January 2009
Job Buyer at NTT America
Industry Financial Services
Experience
NTT America January 2014 - Present
Additional Professional Experience January 2015 - Present
ULA - United Launch Alliance - Lockheed Martin & Boeing June 2011 - October 2012
ULA - United Launch Alliance - Lockheed Martin & Boeing June 2010 - June 2011
TeleTech Holdings Inc August 2004 - January 2009
Orica International Management Inc September 1998 - February 2004
The European Policy Centre November 1996 - May 1998
Skills
Leadership, Event Management, Budgets, Management, Visio, Team Building, Time Management, PowerPoint, Process Improvement, Accounting, Microsoft Excel, Administrative..., Workshop Facilitation, Customer Satisfaction, Outlook, Office Management, System Administration, Performance Management, Analysis, Program Management
Education
Regis University
Master of Science, Criminology (MSCR), Graduate Honors
University of Denver
BA, Law & Society, Magna Cum Laude
NTT America January 2014 - Present
Additional Professional Experience January 2015 - Present
ULA - United Launch Alliance - Lockheed Martin & Boeing June 2011 - October 2012
ULA - United Launch Alliance - Lockheed Martin & Boeing June 2010 - June 2011
TeleTech Holdings Inc August 2004 - January 2009
Orica International Management Inc September 1998 - February 2004
The European Policy Centre November 1996 - May 1998
Skills
Leadership, Event Management, Budgets, Management, Visio, Team Building, Time Management, PowerPoint, Process Improvement, Accounting, Microsoft Excel, Administrative..., Workshop Facilitation, Customer Satisfaction, Outlook, Office Management, System Administration, Performance Management, Analysis, Program Management
Education
Regis University
Master of Science, Criminology (MSCR), Graduate Honors
University of Denver
BA, Law & Society, Magna Cum Laude
Cathy Peters's Teletech Holdings, Inc Experience January 2002 - January 2003
Job Executive Administrative Assistant at Curian Capital
Industry Hospital & Health Care
Experience
Curian Capital August 2013 - Present
Catholic Health Initiatives January 2013 - August 2013
Centura Health January 2005 - January 2013
Centura Health January 2006 - May 2008
Neumann Homes March 2004 - January 2006
LEADING EDGE PERSONNEL January 2003 - March 2004
TELETECH HOLDINGS, INC January 2002 - January 2003
WEINTRAUB ORGANIZATION January 2001 - January 2002
OPPENHEIMERFUNDS, INC January 1999 - January 2001
OPPENHEIMERFUNDS, INC January 1999 - January 2001
Skills
Outlook, System Administration, Budgets, Human Resources, Administrative..., Office Management, Process Improvement, Visio, Management
Education
Arapahoe Community College 1997 — 2004
AS, Business Administration
Arapahoe Community College 1996 — 2004
A.A, Business Administration, 3.87
Curian Capital August 2013 - Present
Catholic Health Initiatives January 2013 - August 2013
Centura Health January 2005 - January 2013
Centura Health January 2006 - May 2008
Neumann Homes March 2004 - January 2006
LEADING EDGE PERSONNEL January 2003 - March 2004
TELETECH HOLDINGS, INC January 2002 - January 2003
WEINTRAUB ORGANIZATION January 2001 - January 2002
OPPENHEIMERFUNDS, INC January 1999 - January 2001
OPPENHEIMERFUNDS, INC January 1999 - January 2001
Skills
Outlook, System Administration, Budgets, Human Resources, Administrative..., Office Management, Process Improvement, Visio, Management
Education
Arapahoe Community College 1997 — 2004
AS, Business Administration
Arapahoe Community College 1996 — 2004
A.A, Business Administration, 3.87
Jeremy Marchese's Teletech Holdings, Inc Experience July 2000 - January 2003
Job Personal Lines Manager at Pacfic Partners Insurance/Tustin Insurance Agency
Industry Insurance
Experience
Pacific Partners Insurance/Tustin Insurance Agency July 2009 - Present
Conrey Insurance Brokers September 2007 - June 2009
Cass & Johansing Insurance May 2005 - September 2007
Hutchings Insurance Services May 2004 - May 2005
Confidence Plus Insurance Services January 2003 - October 2003
TELETECH HOLDINGS INC July 2000 - January 2003
Skills
Insurance, Management, Risk Management, Underwriting, Customer Service, Liability, Customer Relations, Commercial Insurance
Education
California State University-Long Beach 2009 — 2013
Bachelor of Arts (B.A.), History
Irvine Valley College 2005 — 2009
NONE, History
Gustine High School
High School Diploma
California State
Pacific Partners Insurance/Tustin Insurance Agency July 2009 - Present
Conrey Insurance Brokers September 2007 - June 2009
Cass & Johansing Insurance May 2005 - September 2007
Hutchings Insurance Services May 2004 - May 2005
Confidence Plus Insurance Services January 2003 - October 2003
TELETECH HOLDINGS INC July 2000 - January 2003
Skills
Insurance, Management, Risk Management, Underwriting, Customer Service, Liability, Customer Relations, Commercial Insurance
Education
California State University-Long Beach 2009 — 2013
Bachelor of Arts (B.A.), History
Irvine Valley College 2005 — 2009
NONE, History
Gustine High School
High School Diploma
California State
Tom Toschik's Teletech Holdings, Inc Experience 2000 - 2002
Job Principal at Toschik Consulting, LLC
Industry Human Resources
Experience
Toschik Consulting, LLC 2012 - Present
Dentsply International Inc. January 2005 - March 2012
TeleTech Holdings, Inc. 2000 - 2002
MediaOne April 1998 - September 2000
Digital Equipment Corporation January 1979 - April 1998
Skills
Deferred Compensation, Job Evaluation, Salary, Sales Compensation, Compensation Structures, Compensation & Benefit, Executive Pay, Incentive Programs, Compensation Structure..., Global Compensation, Survey Design, Salary Administration, Payroll, Survey Research, Cross-functional Team..., Performance Management, Personnel Management, Survey Analysis
Education
Arizona State University 1967 — 1969
BA, English
Toschik Consulting, LLC 2012 - Present
Dentsply International Inc. January 2005 - March 2012
TeleTech Holdings, Inc. 2000 - 2002
MediaOne April 1998 - September 2000
Digital Equipment Corporation January 1979 - April 1998
Skills
Deferred Compensation, Job Evaluation, Salary, Sales Compensation, Compensation Structures, Compensation & Benefit, Executive Pay, Incentive Programs, Compensation Structure..., Global Compensation, Survey Design, Salary Administration, Payroll, Survey Research, Cross-functional Team..., Performance Management, Personnel Management, Survey Analysis
Education
Arizona State University 1967 — 1969
BA, English
Brandy Martin's Teletech Holdings, Inc Experience November 2004 - July 2006
Job Associate Policy Specialist
Industry Insurance
Experience
A August 2012 - Present
Blue Cross and Blue Shield of Alabama October 2006 - August 2012
Infinity Property & Casualty Corp July 2006 - October 2006
TeleTech Holdings, Inc November 2004 - July 2006
Birmingham Park and Recreation May 2004 - August 2004
Skills
Microsoft Office, Photoshop, Dreamweaver, SPSS, Internet Explorer, Windows 7, Windows Vista, Macintosh Applications, LAN-WAN, TCP/IP, Windows 2000, Microsoft Windows 98, Customer Service, Internet, 10 Key, Lifeguarding, Dedicated Professional, Technical Support, Networking, Data Entry, Outlook
Education
Troy University 2010 — 2010
Masters of Science, Human Resource Management
Virginia College 2006 — 2006
Internet Webmaster Technician
University of Alabama 1999 — 2004
Bachelor of Science Business Administration, Marketing, E-Commerce
University of Alabama 1999 — 2004
Bachelors of Science, Major: Marketing / E-Commerce, Minor: Computing Technology and Applications
A August 2012 - Present
Blue Cross and Blue Shield of Alabama October 2006 - August 2012
Infinity Property & Casualty Corp July 2006 - October 2006
TeleTech Holdings, Inc November 2004 - July 2006
Birmingham Park and Recreation May 2004 - August 2004
Skills
Microsoft Office, Photoshop, Dreamweaver, SPSS, Internet Explorer, Windows 7, Windows Vista, Macintosh Applications, LAN-WAN, TCP/IP, Windows 2000, Microsoft Windows 98, Customer Service, Internet, 10 Key, Lifeguarding, Dedicated Professional, Technical Support, Networking, Data Entry, Outlook
Education
Troy University 2010 — 2010
Masters of Science, Human Resource Management
Virginia College 2006 — 2006
Internet Webmaster Technician
University of Alabama 1999 — 2004
Bachelor of Science Business Administration, Marketing, E-Commerce
University of Alabama 1999 — 2004
Bachelors of Science, Major: Marketing / E-Commerce, Minor: Computing Technology and Applications
Anthony Hearns's Teletech Holdings, Inc Experience April 2001 - September 2003
Job Personal Trainer and Fitness Coach
Industry Health, Wellness and Fitness
Experience
Independent Personal Trainer and Fitness Instructor November 2013 - Present
Self Employed November 2013 - February 2015
City Sports April 2013 - November 2013
Physiotherapy Associates May 2011 - April 2013
Dorfman Pacific August 2007 - May 2010
ADT Security March 2004 - May 2006
Teletech Holdings Inc April 2001 - September 2003
Skills
Health, Physical Therapy, Fitness, Nutrition, Property & Casualty..., Project Coordination, Management, Treatment, Functional Training, Team Building, Nutritional Counseling, Health Education, Health Promotion, Weight Training, Personal Training, Strength, Sports Medicine, Strength Training, Operant Conditioning, Rehabilitation
Education
Stratford Career Institute 2011 — 2012
Fitness and Nutrition, Fitness and Nutrition, A -
San Joaquin Delta College 2010 — 2010
EMS Systems, Emergency Medical Technician
College Student
Movement Science
Piedmont Hills High School 1992 — 1996
Diploma, Business
Independent Personal Trainer and Fitness Instructor November 2013 - Present
Self Employed November 2013 - February 2015
City Sports April 2013 - November 2013
Physiotherapy Associates May 2011 - April 2013
Dorfman Pacific August 2007 - May 2010
ADT Security March 2004 - May 2006
Teletech Holdings Inc April 2001 - September 2003
Skills
Health, Physical Therapy, Fitness, Nutrition, Property & Casualty..., Project Coordination, Management, Treatment, Functional Training, Team Building, Nutritional Counseling, Health Education, Health Promotion, Weight Training, Personal Training, Strength, Sports Medicine, Strength Training, Operant Conditioning, Rehabilitation
Education
Stratford Career Institute 2011 — 2012
Fitness and Nutrition, Fitness and Nutrition, A -
San Joaquin Delta College 2010 — 2010
EMS Systems, Emergency Medical Technician
College Student
Movement Science
Piedmont Hills High School 1992 — 1996
Diploma, Business
Shaun Mabbitt's Teletech Holdings, Inc Experience January 1998 - January 2001
Job IT Supporter Field Support / Network Support PBU at Vestas
Industry Information Technology and Services
Experience
Vestas August 2008 - Present
IBM January 2001 - August 2008
Teletech Holdings Inc January 1998 - January 2001
Skills
Documentation, Problem Solving, Microsoft Office, Outlook, Customer Service, Active Directory, Troubleshooting, Windows, XP, Computer Hardware, SCCM, Hardware, Windows Server, Windows 7, System Administration, DHCP, TCP/IP, Excel, Word, PowerPoint, Operating Systems, Citrix, Software Installation, Windows Server 2003, Cisco, Deployment, Windows Vista, Testing, Technical Documentation, Critical Thinking, Time Management, Self Management, Microsoft Word, Software Documentation, Analysis, Microsoft Excel, Process Improvement, Cisco Technologies, System Deployment, Networking, Servers, Management, Microsoft Exchange, Help Desk Support, DNS, Access, Visio, Microsoft Certified..., Technical Support, IT Service Management
Education
Front Range Community College 2011 — 2013
Associate's degree, Associates of Applied Science in Computer Information Systems with CIS Specialization, 4.0
Regis University 2003 — 2005
Bachelor's degree, Computer and Information Sciences and Support Services, 3.867
University of Phoenix 2002 — 2002
Certification Course, Microsoft Certified Systems Administration
Vestas August 2008 - Present
IBM January 2001 - August 2008
Teletech Holdings Inc January 1998 - January 2001
Skills
Documentation, Problem Solving, Microsoft Office, Outlook, Customer Service, Active Directory, Troubleshooting, Windows, XP, Computer Hardware, SCCM, Hardware, Windows Server, Windows 7, System Administration, DHCP, TCP/IP, Excel, Word, PowerPoint, Operating Systems, Citrix, Software Installation, Windows Server 2003, Cisco, Deployment, Windows Vista, Testing, Technical Documentation, Critical Thinking, Time Management, Self Management, Microsoft Word, Software Documentation, Analysis, Microsoft Excel, Process Improvement, Cisco Technologies, System Deployment, Networking, Servers, Management, Microsoft Exchange, Help Desk Support, DNS, Access, Visio, Microsoft Certified..., Technical Support, IT Service Management
Education
Front Range Community College 2011 — 2013
Associate's degree, Associates of Applied Science in Computer Information Systems with CIS Specialization, 4.0
Regis University 2003 — 2005
Bachelor's degree, Computer and Information Sciences and Support Services, 3.867
University of Phoenix 2002 — 2002
Certification Course, Microsoft Certified Systems Administration
Brent Ayers's Teletech Holdings, Inc Experience November 1997 - October 2000
Job Store Manager at Qwest Communications
Industry Telecommunications
Experience
Qwest Communications October 2007 - Present
Qwest Communications October 2007 - Present
Kiosk Operations Inc June 2005 - October 2007
Startek Inc October 2003 - March 2005
Aon Innovative Services August 2002 - August 2003
Big Kids Toybox October 2000 - August 2002
TeleTech Holdings, Inc November 1997 - October 2000
Pizza Hut Inc June 1995 - November 1997
United States Air Force April 1986 - June 1995
Education
Community College of the Air Force
accounting, general business
Qwest Communications October 2007 - Present
Qwest Communications October 2007 - Present
Kiosk Operations Inc June 2005 - October 2007
Startek Inc October 2003 - March 2005
Aon Innovative Services August 2002 - August 2003
Big Kids Toybox October 2000 - August 2002
TeleTech Holdings, Inc November 1997 - October 2000
Pizza Hut Inc June 1995 - November 1997
United States Air Force April 1986 - June 1995
Education
Community College of the Air Force
accounting, general business
Dave Belger's Teletech Holdings, Inc Experience 2006 - 2006
Job Property & Facilities Management / Corporate & Commercial / Infrastructure / Market Analysis / International / M&A
Industry Real Estate
Experience
Verio 2008 - December 2013
Wells Fargo Home Mortgage 2006 - 2008
Teletech Holdings, Inc. 2006 - 2006
CSG Systems Intl. 1997 - 2006
United Technologies 1981 - 1997
Skills
Contract Negotiation, Real Estate, Strategic Planning, Mergers, Budgets, Facilities Management, Management, Due Diligence, Process Improvement, Corporate Real Estate, Mergers & Acquisitions, Leadership, Strategy, Project Management, Vendor Management, Business Planning, Business Strategy, Risk Management, Training, Telecommunications, Disposition, Negotiation, Commercial Real Estate, Real Estate Development, Location Intelligence, Real Estate Transactions, Construction, Selling, Property Management, Executive Management, Finance, Data Center, Business Development, Lease Negotiations, Acquisitions, Leases, Retail, Property, Contract Management, Cross-functional Team..., Valuation, Financial Analysis
Education
Regis University
Bachelor's Degree, Business / Economics / Finance
Verio 2008 - December 2013
Wells Fargo Home Mortgage 2006 - 2008
Teletech Holdings, Inc. 2006 - 2006
CSG Systems Intl. 1997 - 2006
United Technologies 1981 - 1997
Skills
Contract Negotiation, Real Estate, Strategic Planning, Mergers, Budgets, Facilities Management, Management, Due Diligence, Process Improvement, Corporate Real Estate, Mergers & Acquisitions, Leadership, Strategy, Project Management, Vendor Management, Business Planning, Business Strategy, Risk Management, Training, Telecommunications, Disposition, Negotiation, Commercial Real Estate, Real Estate Development, Location Intelligence, Real Estate Transactions, Construction, Selling, Property Management, Executive Management, Finance, Data Center, Business Development, Lease Negotiations, Acquisitions, Leases, Retail, Property, Contract Management, Cross-functional Team..., Valuation, Financial Analysis
Education
Regis University
Bachelor's Degree, Business / Economics / Finance
DEBORAH DENT's Teletech Holdings, Inc Experience September 2006 - January 2008
Job Americorps Vista at Big Brothers Big Sisters Of Greater Birmingham
Industry Marketing and Advertising
Experience
Big Brothers Big Sisters Of Greater Birmingham May 2013 - Present
Southern Directory Publishing February 2008 - September 2010
SOUTHERN DIRECTORY PUBLISHING February 2008 - August 2010
TELETECH HOLDINGS September 2006 - January 2008
Teletech Holdings Inc September 2006 - January 2008
Advertising August 2006 - September 2006
Jefferson County Schools August 2004 - August 2006
BELLSOUTH ADVERTISING & PUBLISHING March 1979 - July 2004
BellSouth Advertising and Publishing March 1979 - July 2004
Skills
Team Building, Customer Service, Public Speaking, Call Center, Microsoft Office, Event Planning, Call Centers
Education
Alabama Agricultural and Mechanical University 1972 — 1977
BA, HISTORY
Alabama Agricultural and Mechanical University
Bachelor of Arts, History/Political Science
Big Brothers Big Sisters Of Greater Birmingham May 2013 - Present
Southern Directory Publishing February 2008 - September 2010
SOUTHERN DIRECTORY PUBLISHING February 2008 - August 2010
TELETECH HOLDINGS September 2006 - January 2008
Teletech Holdings Inc September 2006 - January 2008
Advertising August 2006 - September 2006
Jefferson County Schools August 2004 - August 2006
BELLSOUTH ADVERTISING & PUBLISHING March 1979 - July 2004
BellSouth Advertising and Publishing March 1979 - July 2004
Skills
Team Building, Customer Service, Public Speaking, Call Center, Microsoft Office, Event Planning, Call Centers
Education
Alabama Agricultural and Mechanical University 1972 — 1977
BA, HISTORY
Alabama Agricultural and Mechanical University
Bachelor of Arts, History/Political Science
John Schill's Teletech Holdings, Inc Experience November 2012 - February 2013
Job Crew Member at TriArch 12, Inc
Industry Information Technology and Services
Experience
Tri-Arch 12, Inc May 2013 - Present
TELETECH HOLDINGS, INC November 2012 - February 2013
CULINARY MANAGEMENT SYSTEMS, INC., September 2012 - November 2012
SEMP ASSOCIATES INC June 2010 - July 2011
Eaton Corporation October 2003 - February 2010
KeyBank June 1994 - October 2003
MOEN INC March 1989 - June 1994
SYSTEMATICS INC January 1985 - March 1989
Skills
Payroll Processing, COBOL, CICS, Mainframe, Financial Systems, Programming, ENDEVOR, TSO, EZTREAVE, HTML, DB2
Education
Total Technical Institute 1982 — 1982
Diploma, Computer Programming and Operations
Lorain County Community College
Computer Hardware maintenance and upgrades
Tri-Arch 12, Inc May 2013 - Present
TELETECH HOLDINGS, INC November 2012 - February 2013
CULINARY MANAGEMENT SYSTEMS, INC., September 2012 - November 2012
SEMP ASSOCIATES INC June 2010 - July 2011
Eaton Corporation October 2003 - February 2010
KeyBank June 1994 - October 2003
MOEN INC March 1989 - June 1994
SYSTEMATICS INC January 1985 - March 1989
Skills
Payroll Processing, COBOL, CICS, Mainframe, Financial Systems, Programming, ENDEVOR, TSO, EZTREAVE, HTML, DB2
Education
Total Technical Institute 1982 — 1982
Diploma, Computer Programming and Operations
Lorain County Community College
Computer Hardware maintenance and upgrades
Jenna Watson's Teletech Holdings, Inc Experience January 2003 - January 2005
Job Actively Seeking Employment
Industry Banking
Experience
Chase Mortgage Banking June 2011 - Present
JPMorgan Chase April 2009 - Present
Proficio Mortgage Ventures, LLC February 2013 - January 2014
Chase Mortgage Banking August 2010 - June 2011
Chase Mortgage Banking April 2009 - August 2010
Insight Communications January 2008 - January 2009
ABS Enterprises Inc January 2005 - January 2008
Teletech Holdings Inc January 2003 - January 2005
Skills
Banking, Performance Management, Credit, Recruiting, Vendor Management, Change Management, Employee Relations, Talent Management, Mortgage Lending, Financial Services, Loans, Talent Acquisition, Relationship Management, Process Improvement, Employee Engagement, Analysis, Job Coaching, Management, Training, Time Management, Sales, Coaching
Education
Columbus State Community College 2010 — 2013
Ohio Valley College 1993 — 1995
Business Management
California University of Pennsylvania 1992 — 1993
Spanish
Chase Mortgage Banking June 2011 - Present
JPMorgan Chase April 2009 - Present
Proficio Mortgage Ventures, LLC February 2013 - January 2014
Chase Mortgage Banking August 2010 - June 2011
Chase Mortgage Banking April 2009 - August 2010
Insight Communications January 2008 - January 2009
ABS Enterprises Inc January 2005 - January 2008
Teletech Holdings Inc January 2003 - January 2005
Skills
Banking, Performance Management, Credit, Recruiting, Vendor Management, Change Management, Employee Relations, Talent Management, Mortgage Lending, Financial Services, Loans, Talent Acquisition, Relationship Management, Process Improvement, Employee Engagement, Analysis, Job Coaching, Management, Training, Time Management, Sales, Coaching
Education
Columbus State Community College 2010 — 2013
Ohio Valley College 1993 — 1995
Business Management
California University of Pennsylvania 1992 — 1993
Spanish
Robert Greenwald's Teletech Holdings, Inc Experience February 1998 - September 2004
Job Independent Contractor at Barrister Global Services Network
Industry Computer Hardware
Experience
ICT Group Inc July 2005 - July 2007
TeleTech Holdings, Inc February 1998 - September 2004
Skills
Microsoft Excel, Microsoft Word, Staff Development, Computer Hardware, Troubleshooting, Technical Support, Software Installation, Customer Satisfaction, Customer Service, Active Directory, Access, Windows, Software Documentation, Outlook, Operating Systems
Education
SUNY Empire State College 2009 — 2015
Bachelor of Science (B.S.)
Erie Community College 1990 — 1991
Associates
Indiana State University 1973 — 1975
B.S
ICT Group Inc July 2005 - July 2007
TeleTech Holdings, Inc February 1998 - September 2004
Skills
Microsoft Excel, Microsoft Word, Staff Development, Computer Hardware, Troubleshooting, Technical Support, Software Installation, Customer Satisfaction, Customer Service, Active Directory, Access, Windows, Software Documentation, Outlook, Operating Systems
Education
SUNY Empire State College 2009 — 2015
Bachelor of Science (B.S.)
Erie Community College 1990 — 1991
Associates
Indiana State University 1973 — 1975
B.S
Courtney Steele's Teletech Holdings, Inc Experience January 2004 - June 2005
Job Inside Sales at MercuryExcelum, Inc.
Industry Building Materials
Experience
Mercury-Excelum, Inc. March 2013 - Present
Bradco Supply Corp March 2012 - March 2013
Mercury-Excelum, Inc. September 2009 - March 2012
Travelers September 2006 - September 2009
Valley Building Supply Co June 2005 - September 2006
Teletech Holdings Inc January 2004 - June 2005
Eastern Rehabilitation Network February 2002 - January 2004
Skills
Quality Assurance, Employee Training, CRM, Training, Sales, Management, Customer Service, Process Scheduler, Cross-functional Team..., Contract Negotiation, Order Management
Education
Bay Path College 2010 — 2013
MS, Communication and Information Management, 3.48 GPA
Bay Path College 2005 — 2008
BS, Criminal Justice / Fraud Investigation, 3.78
BayPath College 2003 — 2005
AS, Liberal Studies / Business
Enrico Fermi High School 1995 — 1999
High School Diploma
Mercury-Excelum, Inc. March 2013 - Present
Bradco Supply Corp March 2012 - March 2013
Mercury-Excelum, Inc. September 2009 - March 2012
Travelers September 2006 - September 2009
Valley Building Supply Co June 2005 - September 2006
Teletech Holdings Inc January 2004 - June 2005
Eastern Rehabilitation Network February 2002 - January 2004
Skills
Quality Assurance, Employee Training, CRM, Training, Sales, Management, Customer Service, Process Scheduler, Cross-functional Team..., Contract Negotiation, Order Management
Education
Bay Path College 2010 — 2013
MS, Communication and Information Management, 3.48 GPA
Bay Path College 2005 — 2008
BS, Criminal Justice / Fraud Investigation, 3.78
BayPath College 2003 — 2005
AS, Liberal Studies / Business
Enrico Fermi High School 1995 — 1999
High School Diploma
Tiberius Dubon's Teletech Holdings, Inc Experience June 2012 - August 2013
Job Service Attendant at Right Honda
Industry Automotive
Experience
Revana April 2014 - August 2014
Revana August 2013 - April 2014
TeleTech Holdings, Inc. June 2012 - August 2013
Wells Fargo Auto Finance Inc July 2006 - June 2008
Education
University of Phoenix 2001 — 2003
Master of Business Administration (M.B.A.), Global Management
California State University-Northridge 1995 — 1997
B.A., Political Science
Santa Monica City College 1990 — 1995
Associate of Arts and Sciences (AAS), Political Science
Arizona State University 1986 — 1987
Open
Los Angeles City College 1984 — 1986
General Education
Revana April 2014 - August 2014
Revana August 2013 - April 2014
TeleTech Holdings, Inc. June 2012 - August 2013
Wells Fargo Auto Finance Inc July 2006 - June 2008
Education
University of Phoenix 2001 — 2003
Master of Business Administration (M.B.A.), Global Management
California State University-Northridge 1995 — 1997
B.A., Political Science
Santa Monica City College 1990 — 1995
Associate of Arts and Sciences (AAS), Political Science
Arizona State University 1986 — 1987
Open
Los Angeles City College 1984 — 1986
General Education
Wade Campbell's Teletech Holdings, Inc Experience November 2013 - Present
Job Technical Support manager and trainer
Industry Computer Software
Experience
Teletech Holdings Inc. November 2013 - Present
Independant Contractor June 2000 - January 2011
Skills
Microsoft Excel, Microsoft Word, E-commerce, Digital Marketing, Team Leadership, Outlook, Social Media
Education
California Institute of the Arts 1992 — 1996
Bachelor of Fine Arts (B.F.A.), Animation, Interactive Technology, Video Graphics and Special Effects
Teletech Holdings Inc. November 2013 - Present
Independant Contractor June 2000 - January 2011
Skills
Microsoft Excel, Microsoft Word, E-commerce, Digital Marketing, Team Leadership, Outlook, Social Media
Education
California Institute of the Arts 1992 — 1996
Bachelor of Fine Arts (B.F.A.), Animation, Interactive Technology, Video Graphics and Special Effects
Victoria Bentley's Teletech Holdings, Inc Experience 2002 - 2005
Job Life, Health, Annuity
Industry Insurance
Experience
Independent Insurance June 2015 - Present
Pinello Funeral Home 2015 - Present
Stewart Marchman Act Behavioral Healthcare October 2012 - May 2015
COUNTY OF VOLUSIA December 2005 - June 2012
Teletech Holdings Inc. 2002 - 2005
Skills
Microsoft Office, Law Enforcement, Customer Service, Community Outreach, Criminal Justice, Firearms
Education
Daytona State College
Independent Insurance June 2015 - Present
Pinello Funeral Home 2015 - Present
Stewart Marchman Act Behavioral Healthcare October 2012 - May 2015
COUNTY OF VOLUSIA December 2005 - June 2012
Teletech Holdings Inc. 2002 - 2005
Skills
Microsoft Office, Law Enforcement, Customer Service, Community Outreach, Criminal Justice, Firearms
Education
Daytona State College
Leeza Scott's Teletech Holdings, Inc Experience June 2007 - May 2008
Job Medicare Customer Care Advocate at Univera Healthcare
Industry Retail
Experience
Univera Healthcare April 2013 - Present
Readers Direct July 2012 - September 2012
Walmart 2012 - 2012
ACS July 2011 - September 2011
Transcom International November 2008 - July 2009
Teletech Holdings Inc June 2007 - May 2008
Skills
Accurate Data Entry, Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel, Receptionist Duties, Typing
Education
Cheryl Fells School of Business 2009 — 2010
Diploma, Medical Secretary
Univera Healthcare April 2013 - Present
Readers Direct July 2012 - September 2012
Walmart 2012 - 2012
ACS July 2011 - September 2011
Transcom International November 2008 - July 2009
Teletech Holdings Inc June 2007 - May 2008
Skills
Accurate Data Entry, Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel, Receptionist Duties, Typing
Education
Cheryl Fells School of Business 2009 — 2010
Diploma, Medical Secretary
Jeffery Heard's Teletech Holdings, Inc Experience September 2014 - November 2014
Job
Industry Accounting
Experience
Teletech Holdings, Inc. September 2014 - November 2014
Skills
General Ledger, GAAP, Microsoft Word, Analytical Skills, Journal Entries, Microsoft Excel
Education
Colorado Technical University 2014 — 2016
Bachelor's degree, Business Administration and Management, 3.88
University of Phoenix 2012 — 2014
Associate of Arts (A.A.), Accounting, 3.53
Teletech Holdings, Inc. September 2014 - November 2014
Skills
General Ledger, GAAP, Microsoft Word, Analytical Skills, Journal Entries, Microsoft Excel
Education
Colorado Technical University 2014 — 2016
Bachelor's degree, Business Administration and Management, 3.88
University of Phoenix 2012 — 2014
Associate of Arts (A.A.), Accounting, 3.53
TeleTech
Sykes
iQor
cDs Global
eTelecare Global Solutions
Expert Global Solutions
Sykes Enterprises
Atento