TELUS Business Solutions
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TELUS Business Solutions Employees
TELUS Business Solutions Sales Support SpecialistVerizon Enterprise SolutionsOctober 2010 - October 2013
i3 international August 2009 - October 2010
Bell Canada April 2005 - February 2008
Skills
Coaching, Troubleshooting, Account Management, Customer Service, Customer Relations, Call Centers, Solution Selling, Telecommunications, Team Leadership, Customer Satisfaction, Customer Retention, Management, Leadership, Direct Sales, Sales Process, Sales
Education
Centennial College 2002 — 2004
Business Administration, Business
TELUS Business Solutions November 2014 - Present
TELUS Small Business Solutions April 2013 - November 2014
TELUS Small Business Solutions August 2011 - April 2013
Skills
Business Analysis, Process Improvement, Leadership, Sales, Account Management, Call Centers, CRM, Project Management, Project Planning, Contact Center..., Team Leadership, Presentation Skills
Education
Douglas College 2012 — 2015
Business Administration, Management and Operations
British Columbia Institute of Technology 2006 — 2007
New Media and Web Design
Wavelength HCM July 2015 - Present
TELUS Business Solutions May 2014 - June 2015
Springbok Systems Inc July 2012 - April 2014
AwareBase Corp. July 2011 - July 2012
Right Fit Solutions Inc. June 2008 - July 2012
Ceridian 2004 - 2008
QCCS, a subsidiary of the Neiman Marcus Group 2003 - 2004
Ceridian 1997 - 2003
Skills
SaaS, Business Analysis, Change Management, Business Intelligence, Integration, Business Process, Solution Selling, Cloud Computing, Business Strategy, Consulting, Direct Sales, Enterprise Software, Business Process..., Vendor Management, Pre-sales, Business Development, Product Management, Team Building, Sales Process, Human Resources, IT Strategy, Outsourcing, Sales, ERP, Management, CRM, Leadership, HRIS, Project Management, Professional Services, Information Technology, Management Consulting, Analysis, Strategy, Team Leadership, SharePoint, Program Management, Process Improvement, Requirements Analysis, Talent Acquisition, Recruiting, Performance Management, Technical Recruiting, SDLC, Sourcing, Talent Management, Employee Engagement
Education
Human Resources Institute of Alberta 2001 — 2015
CHRP, Human Resources Management and Services
Athabasca University 1990 — 1996
Bachelor of Administration, Human Resources and Finance
TELUS Business Solutions Customer Service TechnicianTELUS CommunicationsNovember 2009 - Present
Skills
Telecommunications, Customer Service
Education
Saint Mary's University 1986 — 1988
Canadian Institutional Management, Business, Management, Marketing, and Related Support Services, Two years of the three years completed. CIM designation is an Aliant endorsement
Charles P Allen High 1976 — 1979
High School, Acedemic, 12
TELUS Business Solutions October 2014 - Present
TELUS Enterprise Solutions April 2010 - January 2015
Shaw Communications January 2005 - December 2009
Guyana Bank for Trade & Industry 1997 - 2000
Skills
IT Strategy, Enterprise Architecture, Account Management, Cross-functional Team..., Business Development, Project Management, Cloud Computing, Data Center, Wireless, Solution Architecture, Technology Advisory, Innovation Strategy, IP, Intrapreneurship, Mobile Devices, Sales Process, Technology Strategy, Unified Communications, Relationship Management, Network Design, Technology Planning, Enterprise Software, Solutions Marketing, Strategic Planning, Networking, Sales Presentations, Customer Experience, Technology Management
Education
Haskayne School of Business 2013 — 2015
MBA, Entrepreneurship & Innovation, Strategy, Finance, (3.7/4.0 GPA)
Antai College of Economics & Management - Shanghai Jiao Tong University
MBA International Program (Shanghai, China)
DeVry University 2000 — 2004
B.Sc./B.Tech, Electronics & Computer Engineering, (3.9/4.0 GPA)
Queen's College, Guyana 1995 — 1997
GCE A-Levels via University of London
TELUS Business Solutions April 2012 - Present
TELUS Business Solutions August 2008 - April 2012
TELUS June 2007 - August 2008
The Montreal Gazette August 2005 - June 2007
Skills
Telecommunications, Wireless, Solution Selling, Direct Sales, Account Management, Team Leadership, Sales Management, Call Centers, B2B, Sales, Customer Service, Customer Experience, Sales Process, Product Management, Project Management, Salesforce.com, Customer Retention
Education
Concordia University 2003 — 2007
Bachelor of Commerce (B.Com.), Marketing
CEGEP - John Abbott College 2000 — 2003
DEC, Social Sciences
Cisco Systems July 2013 - Present
Long View Systems February 2012 - July 2013
Long View Systems January 2010 - March 2012
TELUS Communications June 1997 - December 2009
TELUS June 1997 - December 2009
TELUS Business Solutions June 1997 - December 2009
Skills
Managed Services, Virtualization, Data Center, Storage, Unified Communications, Enterprise Software, NetApp, Solution Selling, Cloud Computing, Outsourcing, Wireless, Telecommunications, VoIP, WAN, Cisco Technologies, Pre-sales, Selling, MPLS, Infrastructure, Account Management, Network Architecture, Strategic Partnerships, Vendor Management, IP, Information Technology, Sales Process, Business Development, Integration, Network Design, SaaS, Professional Services, Direct Sales, Networking, Channel Partners, Solution Architecture, Go-to-market Strategy, Mobile Devices, Disaster Recovery, HP, Product Management, Security, Salesforce.com, Sales
Education
Royal Military College of Canada/Collège militaire royal du Canada 1988 — 1992
Bachelor of Engineering (B.Eng.), Electrical and Electronics Engineering
Senator Riley High School 1985 — 1988
TELUS January 2013 - Present
TELUS Business Solutions June 2007 - January 2013
Skills
Solution Selling, Direct Sales, Account Management, Telecommunications, Wireless, Sales Process, Salesforce.com, Managed Services, B2B, New Business Development, Unified Communications, Key Account Management, Channel, Sales, Mobile Devices, Customer Experience, Customer Retention, Selling, VoIP, Strategic Partnerships, Product Marketing, Cold Calling, CRM, Sales Presentations, Lead Generation
Education
Sheridan College 2002 — 2005
Business, Sales and Marketing
TELUS Business Solutions December 2013 - Present
HSBC Financial March 2012 - August 2013
HSBC Financial July 2010 - March 2012
HSBC Financial October 2006 - July 2010
Skills
Technology, Customer Service, Office Administration, Accounts Receivable, Software Installation, Technical Support, Databases, Data Entry, Program Development, Java, Access, Microsoft Excel, Application Security, Help Desk Support, Social Media, Bookkeeping, Call Centers, Lotus Notes, Banking, Credit Risk, Consumer Lending, Accounts Payable, Outlook, Microsoft Office, Microsoft Word, PowerPoint, Windows Server, Windows 7, Windows Vista, Windows XP Pro, Windows Azure, Linux Desktop, Accounting, Credit
Education
McGill University 2012 — 2015
Certificate, Software Development
Concordia University 2006 — 2011
Bachelor's degree, Political Science and Government
Dawson College 2003 — 2006
International Business/Trade/Commerce
TELUS Business Solutions September 2013 - Present
TELUS Enterprise Solutions September 2009 - Present
TELUS 1999 - 2012
TELUS January 2006 - September 2009
TELUS March 2002 - December 2005
Skills
Marketing Communications, Integrated Marketing, B2B Marketing, Lead Generation, Telecommunications, Product Marketing, Social Media, Blogging, Social Media Marketing, Strategy, Interactive Marketing, Customer Experience..., Marketing, Solution Selling
Education
The University of Lethbridge 1994 — 1998
Business Management Degree, Finance and Management
Saputo Inc. June 2015 - Present
World Literacy Council May 2013 - June 2014
Riverland Bar & Cafe October 2008 - May 2013
TELUS Business Solutions September 2009 - December 2009
Yellow Pages / Pages Jaunes – Canada May 2008 - August 2008
Skills
Event Planning, Marketing Communications, Event Management, Customer Service, Advertising, Public Relations, Social Media, Marketing, Project Management, Leadership, Direct Marketing, Relationship Marketing, Online Marketing, Copy Editing, Copywriting, Relationship Management, Microsoft Office, Management, Hospitality Industry, Facebook, Nonprofits, Fundraising
Education
Monash University 2010 — 2011
Master of Communications and Media Studies
University of Melbourne
Graduate Certificate in Arts, Communication and Media Studies
HEC Montreal 2005 — 2008
Bachelor of Business Administration (B.B.A.), Marketing
College Jean-de-Brébeuf 2003 — 2005
Diploma of College Studies (D.E.C.), Social Sciences
TELUS Business Solutions April 2015 - Present
Skills
Process Improvement, Business Strategy, MS Project, Workshop Facilitation, Team Building, Project Management, Telecommunications, PMP, Software Development, Business Analysis, Six Sigma, Team Leadership, SDLC, Strategy, Design Research, Strategic Partnerships, Leadership, Business Process, Integration, Business Process..., Vendor Management, Program Management, Requirements Analysis, Microsoft Project, Management
Education
Simon Fraser University 2013 — 2015
Master of Business Administration (MBA)
FIA - Fundação Instituto de Administração
Master of Business Administration (M.B.A.), Americas MBA
Instituto Tecnológico Autónomo de México
Master of Business Administration (M.B.A.)
Vanderbilt University - Owen Graduate School of Management
Master of Business Administration (M.B.A.)
University of Saskatchewan 1983 — 1987
B. Comm (Honours), Commerce and Computer Science
Walter Murray High School, Saskatoon
IBM Canada September 2015 - Present
TELUS Business Solutions January 2015 - September 2015
TELUS Business Solutions September 2013 - December 2014
Xerox Canada September 2011 - September 2013
Xerox August 2010 - September 2011
Xerox August 2009 - September 2010
Skills
Account Management, Direct Sales, Solution Selling, Cold Calling, Sales Process, Sales Management, Sales, New Business Development, Sales Presentations, Key Account Management, Managed Print Services, Team Leadership, Customer Satisfaction, Customer Service, Negotiation, Sales Operations, Selling, CRM
Education
McGill University 2005 — 2009
Bachelor of Arts & Sciences, Psychology
Dale Carnegie School of Business 2004 — 2005
Pickering College 1997 — 2004
High School Diploma
TELUS Business Solutions September 2014 - Present
TELUS October 2011 - September 2014
TELUS Business Solutions October 2006 - November 2011
Telus Mobility April 2005 - October 2006
Research in Motion 2001 - 2002
Microcell 1998 - 2000
Rogers Communications 1994 - 1998
DataCard 1987 - 1992
Skills
Production Management, Product Marketing, Team Leadership, Wireless, Product Management, Cross-functional Team..., B2B, Program Management, Marketing Management, Telecommunications, Management, Mobile Devices, Business Development, Account Management, Product Launch, Product Development, Production Managment, Vendor Management, Mobile Technology, Unified Communications, Solution Selling, Strategy, Sales, M2M, Business Analysis, Sales Operations, Enterprise Software, Cloud Computing, Leadership, Go-to-market Strategy, Strategic Partnerships, Outsourcing, Marketing, Customer Experience, Direct Sales, Managed Services, New Business Development, Competitive Analysis
Education
Queen's University
MBA
Carleton University
B.A. Honours
TELUS August 2015 - Present
Koodo Mobile December 2014 - August 2015
TELUS Mobility September 2013 - December 2014
Telus Mobility March 2011 - September 2013
Telus Mobility June 2009 - March 2011
TELUS Business Solutions May 2008 - May 2009
Consumer Impact Marketing January 2007 - April 2008
CIM May 2005 - January 2007
Skills
Account Management, B2B, Relationship Marketing, Marketing Strategy, Product Marketing, Business Development, Strategy, Enterprise Software, Leadership, Direct Sales, Product Management, Time Management, Sales Operations, Project Management, Sales, Strategic Partnerships, Marketing, Social Media, New Business Development, Solution Selling, Team Leadership, Social Media Marketing, Mobile Devices, Telecommunications, Retail, Wireless
Education
Centennial College 1999 — 2002
College Diploma, Creative Advertising
TELUS Business Solutions 2002 - 2014
Industrial Alliance ( National Life Assurance of Canada ) 1999 - 2001
Celestica Inc. 1999 - 2001
Sun Life Financial January 1990 - February 1999
Skills
Management, Health Insurance, Customer Service, Medical Billing, Claim, Insurance, Microsoft Word, Microsoft Excel, Risk Management, Process Improvement
Education
Fanshawe College
Graduated in Diploma co-operative education program, Manufacturing Engineering Technology/Technician
TELUS Business Solutions August 2012 - Present
TELUS Small Business Solutions February 2007 - August 2012
TELUS February 1998 - February 2007
Skills
Telecommunications, Customer Retention, Customer Satisfaction, Channel, Customer Service, Customer Acquisition, Escalation Resolution, Wireless, Salesforce.com, Account Management, Customer Experience, Management, Sales Management, New Business Development, Selling, Direct Sales, Leadership, Team Management, Team Building, Product Management, Team Leadership, Cold Calling, Sales Process, Product Marketing, Cross-functional Team..., Vendor Management, CRM, Sales, B2B, Managed Services, Competitive Analysis, Strategic Partnerships, Forecasting, Unified Communications, Mobile Devices, Channel Partners, VoIP, Key Account Management, Sales Presentations, Sales Operations, Contract Negotiation, Strategy, Business Development, Call Centers, Process Improvement, Professional Services, Solution Selling, Business Analysis, Telephony, Project Management
Education
Humber College 1995 — 1997
Business Administration
TELUS Business Solutions June 2014 - Present
TELUS Business Solutions March 2010 - June 2014
TELUS Business Solutions July 2009 - March 2010
Skills
Wireless, iDEN, Telecommunications, Networking, Customer Service, Long-term Customer..., Troubleshooting, IP, Customer Experience, MPLS, Juniper, Call Centers, VoIP, Cisco Technologies, Computer Network..., Managed Services, VPN, Project Management, Routers, Product Management
Education
Centennial College 2002 — 2006
Network Professional
shopUNIQUES.com March 2013 - Present
RCCR Marketing March 2012 - March 2013
PNI Digital Media Ltd November 2010 - March 2012
GSS Support August 2010 - October 2010
Telus Business Solutions July 2009 - December 2009
Riptown.com Media (Bodog.com) January 2008 - March 2009
Riptown.com Media (Bodog.com) March 2007 - January 2008
KOIOS Systems 2006 - 2007
Bell Canada February 2005 - February 2006
Crafts Association of British Columbia 2003 - 2003
Skills
Marketing Management, Social Media Marketing, Competitive Analysis, Integrated Marketing, Web Marketing, Strategic Planning, Brand Management, B2B Marketing, Product Lifecycle..., Retail, Product Marketing, Marketing Strategy, Online Advertising, Email Marketing, Product Management, SEO, E-commerce, Strategy, Marketing, Market Research, Business Development, Advertising, Web Analytics, Online Marketing
Education
Simon Fraser University 2007 — 2009
MBA, Business Adminstration
Simon Fraser University 2006 — 2006
GDBA, Business Adminstration
TELUS January 2010 - Present
TELUS Business Solutions January 2008 - December 2009
TELUS Communications August 2006 - December 2007
TELUS August 2005 - August 2006
Virgin Megastores June 2001 - June 2004
Skills
Sales Engineering, Sales Leadership, Project Management, Sales Management, Telecommunications, Wireless, Strategy, Management, Pre-sales, Leadership, Troubleshooting, Recruiting, Solution Selling, Teamwork, Unified Communications, Cloud Computing, Team Leadership, Data Center, Salesforce.com, Customer Experience, Managed Services, Business Analysis, Direct Sales, Team Management, MPLS, SaaS, Business Development, B2B, Networking, Sales Process, Customer Service, Sales Operations, Training, Call Centers, Coaching, Start-ups, Disaster Recovery, Business Process, VoIP, Sales, IP, Vendor Management, CRM, Cisco Technologies, Security, WAN, Business Intelligence, New Business Development, Mobile Devices, SharePoint
Education
University of Liverpool 2014 — 2016
Master of Business Administration (MBA)
Université du Québec à Montréal 2009 — 2013
Bachelor's degree, Business administration
American University College of Science and Technology 2000 — 2004
Bachelor, CCE (Computer and Communication Engineer)
Baccalauréat Général Français spécialité sciences de la vie et de la terre Académie d'Aix-Marseille
TELUS Business Solutions December 2014 - Present
Shaw Communications August 2013 - June 2014
Shaw Communications March 2013 - June 2014
The California Center for Advanced Dental Studies September 2012 - March 2013
Shaw Communications February 2008 - October 2012
Skills
Direct Sales, Account Management, Telecommunications, Sales, Salesforce.com, Solution Selling, Sales Process, Customer Service, Team Leadership, Customer Retention, Business Development, Contract Negotiation, New Business Development, B2B, Sales Management, Selling, CRM, Leadership, Sales Operations, Sales Manager, 80's and 90's music
Education
The University of British Columbia
BA, Major in Classical Studies
Bishop's University 2000 — 2002
Liberal Arts
Wine & Spirit Education Trust
Level 1 WSET
Cengea Solutions Inc. – A Trimble Company 2014 - Present
Iron Data Solutions 2013 - 2014
Iron Data Solutions 2011 - 2013
Iron Data Solutions 2011 - 2011
TELUS Business Solutions 2010 - 2011
TELUS Business Solutions 2008 - 2010
GPS Industries 2006 - 2008
Wireless Innovation Network of British Columbia (WINBC) 2006 - 2008
Vantrix (formerly VoiceAge Networks) 2005 - 2005
Vantrix 2003 - 2005
Skills
Operations Management, P&L Forecasting, Product Management, Business Development, Strategic Partnerships, Business Strategy, Telecommunications, Wireless, SaaS, Leadership, Mobile Devices, Strategic Planning, Entrepreneurship, GSM, Executive Management, Sales, Product Marketing, Customer Support, Start-ups, Strategy, Go-to-market Strategy, Competitive Analysis, Cloud Computing, Cross-functional Team..., Enterprise Software, CRM
Education
Concordia University 1985 — 1989
Bachelor's degree, Electrical, Electronics and Communications Engineering
Vanier College 1983 — 1985
Diploma of College Studies in Pure & Applied Sciences, Electrical
Computer Institute of Canada 1981 — 1982
Certificate of College Studies in Computer Science, Computer Software Engineering
TELUS Business Solutions November 2013 - Present
TELUS Business Solutions January 2011 - November 2013
Canpages January 2010 - July 2010
Fido Solutions May 2002 - December 2009
Skills
Coaching, Telecommunications, Customer Relations, Selling, Cold Calling, Advertising Sales, Multimedia, SEM, Sales Process, B2B, Online Marketing, Social Media, Digital Media, Advertising, Online Advertising, Digital Marketing, SEO, Social Media Marketing, Mobile Marketing, Social Networking, New Media, Mobile
Education
Dawson College 2012 — 2013
Network Administration, Information Technology
College Champlain 2011 — 2012
A.E.C Wireless Management, I.T Networking
TELUS Business Solutions August 2015 - Present
Rouge-Photo.com August 2009 - Present
TELUS July 2014 - August 2015
TELUS November 2009 - July 2014
TELUS May 2012 - June 2014
Telus July 2005 - November 2009
Skills
Telecommunications, Management, Sales Management, Employee Training, Customer Service, Vendor Management, Sales, French, Project Management, Marketing, Customer Experience..., Customer Experience, English, Training & Development, Outsourcing, Event Photography, Networking, Coaching, CRM, Outsourcing Management, Wedding Photography, Team Management, Offshore Management, Commercial Photography, Adobe Creative Suite, Call Centers, Recruiting, Process Development, SPSS, Arabic, Customer Experience..., Photoshop, Lightroom, Illustrator, Public Relations, Statistics, Data Mining, Strategy, Marketing Strategy, Marketing Management, Leadership, Analysis, Wireless, Sales Manager, Team Leadership, Account Management, New Business Development
Education
Université de Montréal - HEC Montréal 2009 — 2011
Certificate, Marketing Management
Université de Montréal 2004 — 2008
B.A., Public relations / Marketing
College Laval 1989 — 1994
D.E.S.
TELUS Business Solutions Senior Customer Systems Engineering SpecialistTELUS Business SolutionsDecember 2014 - Present
TELUS Business Solutions January 2014 - November 2014
TELUS Business Solutions August 2005 - December 2013
TELUS Business Solutions May 2001 - August 2005
INS 1999 - 2000
Bell Canada May 1980 - August 1999
Skills
LAN-WAN, Unified Communications, Cisco Call Manager, Cisco Technologies, VoIP, Security, Telecommunications, Juniper, IP, MPLS, Wireless, QoS, Networking, Ethernet, Network Design, Telephony, Sales Engineering, WLAN, Switches, Solution Selling, Routers, Pre-sales, WAN, Integration, Avaya, TCP/IP, Wireless Networking, WiFi, Managed Services, Routing, Leadership, Product Management, BGP, Network Architecture, ISDN
Education
Humber College 1979 — 1982
Electrical Engineering Technologist, Electronics and Data Communications
Humber College 1979 — 1982
Electrical and Electronics Engineering
RE/MAX Realtron Realty Inc., Brokerage November 2005 - Present
TELUS Business Solutions August 2010 - February 2013
Glen Corporation August 2000 - August 2010
Skills
Sellers, First Time Home Buyers, Buyer Representation, Short Sales, Relocation, Listings, Single Family Homes, New Home Sales, Foreclosures, Condos, Real Estate, REO, Investments, Real Estate Transactions, Residential Homes, Seniors
Education
Ryerson University 2001 — 2005
Bachelor of Commerce (BCom), Information Technology Management
CDI College 1999 — 2000
Network Technician Diploma
Andrews University 1997 — 1999
Majored In Business Management
TELUS Business Solutions January 2014 - Present
FiNNesse Media March 2010 - Present
Skills
Business Development, Account Management, New Business Development, Sales, Customer Service, Cold Calling, Public Speaking, Sales Management, Selling, Marketing, Sales Presentations, Customer Satisfaction, Marketing Strategy, Marketing Communications, Direct Sales, Advertising, Sales Process, Strategy, B2B, Coaching, Sales Operations, Solution Selling, Management
Education
Capilano University 2003 — 2008
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
TELUS Business Solutions September 2015 - Present
TELUS April 2014 - September 2015
TELUS Communications August 2010 - April 2014
TELUS May 2008 - August 2010
Play It Again Sports August 2005 - May 2008
Skills
Microsoft Word, PowerPoint, Microsoft Office, French, Microsoft Excel, Customer Service, English, Outlook, Windows, Analysis, Negotiation, Sales, Team Leadership, Customer Retention
Education
Concordia University 2006 — 2010
B. Comm, Finance
John Abbott College 2004 — 2006
D.E.C, Social Sciences-Commerce
TELUS Business Solutions 2014 - Present
Moh et Isa Holding 2009 - Present
Cogeco Cable August 2011 - November 2013
Videotron January 2007 - August 2011
Bell Mobility 2002 - 2007
Skills
Telecommunications, Salesforce.com, VoIP, Emerging Technologies, Advertising Sales, CRM software, RIM, Team Leadership, Economics, SIP Trunking, Cloud Communications, Hosted Services, Salesforce.com Certified, Direct Sales, Real Estate Development, Mobile Devices, Mobile Technology, Investment Properties, Wireline, Key Account Development, Sales Presentations, Solution Selling, IT Solutions, Cross Selling, Value Selling, Customer Satisfaction, Customer Retention, Customer Experience, Proposal Writing, Télécommunications, Leadership d'équipe, Ventes directes, Vente de solutions, CRM, Rétention de la..., Account Management, New Business Development
Education
Université de Montréal / University of Montreal 2003 — 2005
Certificat, Publicité
College français 2000 — 2002
DEC, Administration profil Mathématique
LegalShield Official June 2013 - Present
H&M November 2012 - Present
Dogtopia February 2012 - June 2013
TELUS Business Solutions 2006 - 2007
Pascual Laboratories, Inc. 2003 - 2004
Skills
Customer Service, Microsoft Office, Retail, Inventory Management, Team Leadership, Leadership, Training, Microsoft Word, Time Management, Management, PowerPoint, Microsoft Excel
Education
I & E Industrial Training Center 2010 — 2011
Instrumentation and Control, Instrumentation Technology
Centro Escolar University 2000 — 2005
Bachelor of Science (BS), Computer Science and Information System
TELUS Business Solutions October 2013 - Present
QuickMobile January 2012 - October 2013
QuickMobile October 2010 - January 2012
IBM Canada Ltd January 2008 - October 2010
IBM Canada Ltd January 2007 - January 2008
IBM Canada Ltd January 2005 - January 2007
Wasserman & Partners Advertising Inc September 2004 - December 2004
Ajilon Finance November 2003 - September 2004
Next Dimension Inc December 2001 - October 2003
Ford Motor Company of Canada June 2000 - June 2001
Skills
Account Management, Sales, Strategic Planning, Marketing, Networking, Negotiation, Relationship Management, Customer Service, Management Consulting, Software, Customer Satisfaction, Teamwork, Project Management, Strategy, Marketing Strategy, New Business Development, Business Development, Event Management, Selling, Strategic Partnerships, Team Leadership, Management, Sales Management, Direct Sales, Leadership, Solution Selling, CRM, Sales Operations, B2B, Cloud Computing, Forecasting, Salesforce.com, Product Management, Competitive Analysis, Online Advertising, Social Media Marketing, Integrated Marketing, Training, Enterprise Software, Integration, Online Marketing, Marketing Management, Mobile Devices, Product Marketing, Outsourcing, SaaS, Lead Generation, Public Relations, Marketing Communications, Business Strategy
Education
Harvard Business School 2010 — 2010
IBM Business Industry Insight Program
University of Windsor 1997 — 2000
Bachelor of Arts, Communication Studies
IBM 2005 — 2010
Ford Motor Company
CanFitPro
Telus Mobility November 2013 - Present
TELUS Business Solutions June 2010 - November 2013
TELUS September 2007 - June 2010
Fido Solutions May 2005 - February 2007
Skills
Cisco IOS, Blackberry BES/BIS, MS Project, Telecommunications, Wireless, Wireless Networking, MS Office Suite, MS Visio 2010, Certified Scrum Master..., Agile Project Management, PMBOK, Project Management, Management, Projects Coordination, Business Analysis, Team Management, Customer Experience, Teamwork, HTML, Java, C++, HTTP, TCP/IP, VPN, SS7, GSM MAP, IS-95, ISUP, Oracle SQL, SAP, PMO, Networking, Cisco Technologies, IP, Project Portfolio..., Leadership, Project Delivery, Call Centers, Visio, Integration, Team Leadership, SharePoint, IT Service Management, Microsoft Project, Microsoft Office
Education
École des sciences de la gestion (ESG UQAM) 2014 — 2016
Master's Degree, Accounting and Finance
École des sciences de la gestion (ESG UQAM) 2013 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management
École des sciences de la gestion (ESG UQAM) 2011 — 2013
Master's Degree, Project Management
École des sciences de la gestion (ESG UQAM) 2008 — 2011
Bachelor's Degree, Business Administration, Management and Operations
College de Maisonneuve 2001 — 2003
Diploma of college studies (DEC), specialization in pure and applied sciences, Pure and applied sciences
TELUS Business Solutions July 2012 - Present
Skills
Quality Center, Test Planning, Testing, Regression Testing, SDLC, Software Quality..., Manual Testing, Functional Testing, XML, Web Services, SQL, Test Automation - QTP
Education
Zaporizhzhya National Technical University
Master's, Mechanical Engineering
TELUS Service Provider & International Markets December 2005 - Present
TELUS Business Solutions July 2003 - November 2005
TELUS Call Center Management Team (CCMT) January 2002 - June 2003
Skills
Telecommunications, Forecasting, Business Intelligence, Analytics, Project Management, Budgets, Databases, Data Mining, Marketing
Education
Mount Royal University 1998 — 1999
Advanced Finance
Mount Royal University 1995 — 1999
Accounting and Financial Administration
TELUS Business Solutions December 2014 - Present
TELUS Business Solutions March 2014 - December 2014
TELUS May 2013 - March 2014
TELUS March 2006 - May 2013
Rogers Communications February 2002 - March 2006
Rogers Business Solutions January 1999 - January 2002
Rogers Business Solutions January 1998 - January 1999
National Call Center January 1997 - January 1998
National Call Center January 1995 - January 1997
Sun Life Financial January 1994 - January 1995
Skills
Internal Communications, Troubleshooting, Priority Management, Priority Setting, Organizational..., Investigations, Process Management, Report Generation, Trend Analysis, Business Relationship..., Time Management, Accountability, Strategic Partnerships, Quality Management, Telecommunications, Customer Satisfaction, Customer Experience, Wireless
Education
Algonquin College of Applied Arts and Technology 1983 — 1987
Business Administration Diploma, Marketing
TELUS Business Solutions April 2014 - Present
Ambition Nation September 2013 - Present
Telus Mobility June 2011 - Present
Century 21 October 2010 - June 2011
Groupe Sutton Expert 2004 - 2006
Skills
French, Microsoft Office, Microsoft Excel, Business Development, Customer Satisfaction, Sales, Marketing Communications, Customer Service, Team Leadership, Project Management, Event Management, Teamwork, Leadership, Time Management, PowerPoint, Management Consulting, Coaching, Self-driven, Customer Engagement, Project Initiation, B2B, Organizational..., Real Estate, Business Analysis, Life Coaching, NLP
Education
NLP Institute Ontario 2013 — 2014
NLP Life Coach, Hypnotherapy/Hypnotherapist and life coach, certificate
Concordia University 2010 — 2013
BS, Economics
John Abbott College 2007 — 2010
BS, Social Science
TELUS Business Solutions June 2015 - Present
TELUS Business Solutions February 2014 - Present
MindGeek June 2012 - June 2013
TELUS September 2011 - June 2012
TELUS May 2011 - August 2011
TELUS May 2010 - August 2011
TELUS July 2009 - August 2011
Skills
Team Leadership, Business Strategy, Telecommunications, Marketing Strategy, Creative Problem Solving, Product Development, Project Coordination, Negotiation, Client Development, IT Service Management, Escalations Management, Business Process..., Business Case..., Telecommunications..., Presentation Skills, Business Relationship..., Business Analysis
Education
McGill University 2010 — 2013
Post Graduate Diploma in Management (PGDM), Marketing
Concordia University 2007 — 2010
Bachelor of Arts (BA), City Planning
Dawson College 2005 — 2007
Diplôme d’Études Collégiales (DEC), Commerce
TELUS Business Solutions July 2014 - Present
Ogilvy Montréal August 2013 - April 2014
Cossette November 2011 - July 2013
ilasallecampus 2013 - 2013
Gendron Communication February 2011 - November 2011
Sun Life Financial January 2009 - February 2011
Belanger UPT January 2005 - December 2009
Skills
Graphic Design, Marketing Communications, Advertising, Social Media Marketing, Marketing Strategy, Public Relations, Creative Direction, Corporate Communications, Marketing, Integrated Marketing, Direct Marketing, Internal Communications
Education
HEC Montréal / MosaiC 2012 — 2012
École d'été, Mangement de la création dans la société de l'innovation
2010 — 2012
DESS, Communication marketing
2008 — 2010
Certificat, Gestion du marketing
Université Laval 2000 — 2003
Baccalauréat, Design Graphique
TJX Canada September 2011 - May 2014
York University July 2011 - September 2011
CACC February 2011 - July 2011
Telemerge Canada March 2008 - June 2010
TELUS Business Solutions November 2003 - March 2008
Vernat Communications January 2001 - 2003
Transport Canada January 1998 - 2001
Skills
Video Conferencing, Account Management, Human Resources, Audio Conferencing, Unified Communications, Troubleshooting, Management, Leadership, Business Development, CRM, Call Centers, Sales, Integration, Negotiation, Recruiting, Software Documentation, Customer Satisfaction, Cross-functional Team..., New Business Development, Administrative..., Training, Vendor Management, Customer Service, PowerPoint, Process Improvement, Salesforce.com, Networking, Customer Experience, Talent Acquisition, Contract Negotiation, Business Planning, Team Leadership, Event Management, Data Entry, Telecommunications, Process Scheduler, Team Building, Personnel Management, Employee Relations
Education
Humber College
Human Resources Management
Humber College
TELUS Business Solutions April 2015 - Present
Koodo Mobile November 2012 - April 2015
Skills
Direct Sales, Sales, Solution Selling, Telecommunications, Account Management, Sales Management, Sales Process, Sales Operations, Wireless, Customer Experience, B2B, Customer Retention, Selling, Customer Satisfaction, Team Leadership, Customer Service, Sales Presentations, Mobile Devices, Networking, Retail, Business Development, Coaching, Salesforce.com, Team Building, Building Relationships
Education
Sheridan College 2008 — 2011
Business Administration- Marketing
Boom Telecom Ltd. May 2011 - Present
TELUS Business Solutions April 2004 - June 2015
Skills
Telecommunications
Education
Northern Alberta Institute of Technology 1972 — 1973
telecom
Cowboy Errant Pictures October 2013 - Present
Socratica LLC October 2012 - Present
Rocket Lab Entertainment March 2012 - Present
Little Ninja Chef September 2011 - Present
Openface Internet January 2004 - Present
Kinalaya 2003 - Present
Food Network (USA) June 2013 - June 2013
KTLA TV February 2012 - February 2012
TELUS Business Solutions December 2007 - September 2011
Ubisoft January 2009 - February 2011
Skills
Project Management, Web Development, PHP, User Interface Design, Customer Relations, Web 2.0, Web Design, Choreography, Dance, Dance Education, Contemporary Dance, Personal Chef Services, Chef, Cooking, Producing, Voice Over, Voice Acting, Voiceovers, Voices, CRM, New Media, Social Media
Education
Ivana Chubbuck Studio
McGill University
B.Sc.
Marianopolis College
DEC
Nrithyalaya Foundation Dance Academy
Graduate
TELUS Business Solutions January 2013 - Present
TELUS Communications April 2006 - December 2012
TELUS Communications December 2004 - May 2006
Skills
Telecommunications, Account Management, Team Leadership, Forecasting, Solution Selling, Call Center, Sales Management, Professional Services, Direct Sales, Sales Operations, Call Centers, Salesforce.com, Strategic Partnerships, Customer Retention, Change Management, B2B, Sales Process, CRM, Customer Experience, Selling, Business Development, SaaS, Cold Calling, Sales
Education
Canadian Southern Baptist Seminary 2001 — 2004
Bachelor, Theology
Athabasca University
Bachelor of Commerce, Financial Services Major
Certified General Accountants Association of Alberta
CGA, Accounting
Aritzia June 2012 - Present
Checkwell January 2010 - June 2012
TELUS Business Solutions July 2008 - December 2009
Rocket Gaming Systems 2006 - 2008
eBay 2003 - 2004
Skills
JIRA, Software Quality..., Agile Methodologies, Test Automation, Waterfall, QTP, Test Planning, Test Cases, Black Box Testing, Requirements Analysis, Testing, Regression Testing, Bug Tracking, Manual Testing, Test Estimation, XML, Software Documentation, User Acceptance Testing, LoadRunner, Agile Testing, Unit Testing, Atlassian JIRA, C#, Selenium, Defect Tracking, Quality Center, Visual Studio, ClearQuest, Perforce, Web Testing, Perl, Integration Testing, Scrum, Quality Assurance, Test Management, JUnit, Performance Testing, .NET, Exploratory Testing, Web Applications, System Testing, Test Strategy, Requirements Gathering, SQL, Unix, Confluence, Subversion, JMeter, Scripting, SDLC
Education
The University of British Columbia 1999 — 2003
Computer Science
Executive Results Inc. September 2001 - Present
TELUS Business Solutions February 2011 - April 2015
TELUS Business Solutions February 2007 - February 2011
Terranova Capital Limited January 2005 - September 2006
GE IT Solutions January 2001 - September 2001
IBM (Call Pro-ECommerce Plus-LGS) 1999 - 2001
Rare Medium Canada Inc. March 2000 - December 2000
CGI Group Inc. June 1995 - January 2000
Skills
PMP, Telecommunications, PMO, Vendor Management, Program Management, Project Portfolio..., Business Process..., Business Case, Business Analysis, Project Delivery, Business Transformation, Project Management, Management Consulting, Integration, Change Management, Outsourcing, Leadership, Strategy, Service Delivery, Operations Management, Business Process, Supply Chain, Process Improvement, Business Planning, Management, ITIL, Six Sigma, Team Leadership, Project Planning, Professional Services, Pre-sales, Consulting, Strategic Planning, Resource Management
Education
Acadamy of Investigative Studies 2015 — 2015
Private Investigator
Heriot-Watt University 2004 — 2007
MBA Studies, Business Administration, Management and Operations
Logistics Institute
P. Log, Professional Logistician
Project Management Institute
PMP, Project Management Professional
Institute of Industrial Engineers
IE(CSI), Systems Integration
CN Training Institute 1986 — 1987
Operations Management
TELUS Business Solutions May 2014 - Present
Telus Mobility June 2008 - May 2014
CIBC 2007 - 2008
Skills
Customer Service, Team Leadership, Time Management, Sales, Project Management, Marketing, Administration, Account Management, Training, Entrepreneurship, Business Analysis, Business Strategy, Teamwork, Leadership, Retail, Microsoft Office
Education
Humber College 2012 — 2014
Bachelor of Commerce (B.Com.), Fashion Management
Humber College 2003 — 2006
Business Administration and Management, General
TELUS Business Solutions February 2015 - Present
TELUS June 2010 - February 2015
TELUS May 2008 - June 2010
Skills
Telecommunications, VoIP, IP, Wireless, Telephony, Unified Communications, Managed Services, MPLS, Sales, Product Management, Customer Service, Microsoft Excel, Microsoft Office, Project Management, Account Management, Customer Retention, Customer Satisfaction, Direct Sales, New Business Development, Sales Management
Education
Concordia University 2000 — 2002
Centennial College 1997 — 1999
TELUS Business Solutions September 2014 - Present
RedMobile Consulting February 2013 - April 2014
Red Mobile Consulting May 2012 - October 2012
RBC December 2008 - January 2012
TD October 2007 - July 2008
Skills
Financial Analysis, Valuation, Business Strategy, Business Development, Financial Modeling, Sales, Business Modeling, Security Analysis, Client Education, Portfolio Management, Manage Client..., Exchange Traded..., Corporate Finance, Strategic Financial..., Competitive Analysis, Investments, Management, Leadership
Education
York University - Schulich School of Business 2011 — 2012
MBA
Essec Business School Paris / ESSEC MBA 2012 — 2012
Masters of Science in Management (MSc)
CFA Institute
CFA Charterholder
Ryerson University 2003 — 2007
B.Comm
Canadian Securities Institute
CIM, DMS, CSC, CPH, WME, WME-FP, TTC, OLC, DFC
Socrata November 2013 - Present
Socrata June 2010 - November 2013
TELUS Communications October 2006 - May 2010
TELUS Business Solutions September 2005 - October 2006
Pivotal Corp. March 2005 - September 2005
Pivotal Corporation September 2001 - September 2005
Skills
Product Management, SaaS, Strategic Partnerships, Marketing Strategy, Go-to-market Strategy, Product Marketing, Demand Generation, Enterprise Software, Marketing Automation, Sales Enablement, Cloud Computing, Lead Generation, Management, CRM, Strategy, Sales, Salesforce.com, Marketing, Online Advertising, Digital Marketing, Solution Selling
Education
Simon Fraser University 2004 — 2006
Executive MBA, Master of Business Administration
The University of British Columbia / UBC 1991 — 1994
Electrical Engineering
Acrodex August 2011 - Present
Roterra Screw Piling October 2010 - April 2011
TELUS Business Solutions March 2003 - October 2009
TELUS Advanced Communications 1995 - 2001
ED TEL 1988 - 1995
Skills
ITIL, Service Delivery, Customer Service, Team Management, Business Planning, Solution Design, Thought Leadership, Customer Relations, Customer Satisfaction, SLA, Engineering, IT Service Management, Business Analysis, Change Management, Operations Management, Team Leadership, Problem Solving, Contract Negotiation, Negotiation, Deployment, Team Building, Program Management, Coaching, Contract Management, Integration, Budgeting, Account Management, Telecommunications, Project Management, Managed Services, Leadership, Networking, System Deployment, Management, Process Improvement, Information Technology, Vendor Management, Budgets, Enterprise Software, Strategy, Solution Selling, Sla, Strategic Planning, Solution Architecture, IT Operations, Outsourcing, IP, Data Center, Business Development, IT Strategy
Education
Northern Alberta Institute of Technology 1973 — 1974
BC Hydro July 2013 - Present
BC Hydro May 2008 - June 2013
TELUS Business Solutions May 2007 - May 2008
Helton Industries January 2005 - May 2007
WorkSafeBC 2004 - 2004
IBM January 1997 - March 2003
IBM 1996 - 1997
Skills
Business Process..., Project Management, Program Management, Management, Business Analysis, Energy Efficiency, Business Strategy, Business Development, Business Process, Process Improvement, Marketing, Manufacturing, Analysis, Industrial Engineering, Cross-functional Team..., Forecasting, Strategy, Budgets, Finance, Change Management, Analytical Skills, High Performance Teams, Interpersonal Skill, Financial Analysis, Capital Projects, Business Case Modelling, Project Planning, Leadership, Strategic Planning, Team Leadership, Microsoft Excel, MS Excel Pivot Tables, Microsoft Project, SQL, Data Analysis, AutoCAD
Education
Sauder School of Business 2003 — 2004
MBA, FInance and Strategic Management
Tecnológico de Monterrey 1997 — 2000
Masters in Industrial Engineering, Industrial Engineering / Operations
Universidad Panamericana 1991 — 1995
Engineering, Mechanical & Electrical Engineering
TestDesigners.com October 2009 - Present
Wall Street Systems 2009 - Present
Meridian Systems April 2007 - October 2009
Digifonica April 2005 - April 2007
TELUS Business Solutions March 2005 - April 2005
Marlborough-Stirling August 2004 - December 2004
Test Designers May 2001 - July 2004
Stockhouse 2000 - 2001
Selkirk Financial (Now Thompson) October 1999 - July 2000
IBM August 1998 - June 1999
Skills
Windows, Unix, Integration, Databases, Web Security, Virtualization, Testing, Statistics, NUnit, N-tier, Linux, SQL, Microsoft Office, Requirements Analysis, Perl, Shell Scripting, NHibernate, Software Development, Deployment, TCP/IP, HTML, Test Planning, Test Automation, Test Management, Risk Based Testing, Agile Testing, End-to-end Testing, Security Testing, SOA Testing, Agile, C#, Quality Assurance, Automation, Scripting, Unit Testing, Scrum, XML, Software Quality..., Visual Studio, User Acceptance Testing, JIRA, SDLC, Selenium, Regression Testing, System Testing, Test Strategy, Performance Testing, Test Cases, .NET, AJAX
Education
Western University 1990 — 1995
Ph.D.
McMaster University 1986 — 1989
M.A.
The University of British Columbia 1982 — 1985
B.A.
TELUS Business Solutions May 2015 - Present
Mexx Canada Company June 2014 - March 2015
Harry Rosen May 2013 - June 2014
Dominion Lending Centres Inc September 2012 - March 2014
Medisys February 2012 - April 2013
D+H March 2011 - February 2012
CIBC February 2010 - March 2011
GUESS?, Inc. October 2003 - September 2009
Skills
Customer Service, Retail, Sales, Leadership, Merchandising, Time Management, Management, Sales Management, Visual Merchandising, Coaching, Customer Satisfaction, Teamwork, Customer Experience, Inventory Management, Social Networking, Hiring, Recruiting, Loss Prevention, Retail Sales, Team Leadership, Social Media, Mortgage, Fashion, Personal Styling, Microsoft Office, Store Operations, Team Building, Store Management, Driving Results, CRM, Negotiation, Client Development, Client Relations
Education
George Brown College Continuing Education 2011 — 2011
Certificate, Mortgage Agent
Humber College 2009 — 2010
Certificate, Marketing
Humber College 2006 — 2008
Diploma, Fashion Arts
MUSE ™ The Brain Sensing Headband by Interaxon September 2014 - Present
Esri Canada March 2011 - September 2014
TELUS Communications October 2008 - March 2011
TELUS Business Solutions April 2006 - March 2011
TELUS April 2005 - April 2006
TELUS November 2004 - April 2005
TELUS December 2001 - November 2004
Pacific Link Communications Inc. June 1996 - December 2001
Skills
Customer Experience, Management, Salesforce.com, Telecommunications, Team Leadership, CRM, ITIL, Business Analysis, SAP, Leadership, Strategy, Cross-functional Team..., WAN, Sales Operations, Team Management, Sales Process, Unified Communications, Call Centers, NetSuite
Education
Ryerson University 1993 — 1998
Business Commerce, Management
Ingram Micro May 2015 - Present
WCP September 2014 - April 2015
Maxxim Mobility October 2011 - September 2014
TELUS Business Solutions January 2009 - January 2011
TELUS Business Solutions January 2004 - December 2008
Skills
Solution Selling, Salesforce.com, B2B, Direct Sales, Sales Process, Cold Calling, Account Management, Management, CRM, Wireless, Marketing, Selling, Sales, New Business Development, Customer Retention, Telecommunications, Sales Operations
Education
McMaster University
OnX Enterprise Solutions August 2014 - Present
TELUS Business Solutions February 2013 - August 2014
TELUS Communications March 2011 - February 2013
Humanscale January 2009 - January 2010
ENMAX Energy Corp - Canada April 2005 - April 2007
AT&T Canada Corp November 2002 - February 2004
AT&T Canada Corp January 1994 - November 2002
Skills
Wireless, Managed Services, Unified Communications, Solution Selling, Telecommunications
Education
AT&T Canada University 1999 — 2000
Mount Royal University
Bell June 2014 - June 2015
Government of Quebec - Ministry of Justice May 2013 - May 2014
Société de transport de Montréal January 2013 - May 2013
Imperial Tobacco Canada September 2012 - November 2012
Bombardier Aerospace December 2011 - September 2012
BDC-Business Development Bank of Canada September 2011 - December 2011
TELUS Business Solutions March 2010 - September 2011
National Bank of Canada January 2009 - March 2010
Financière Desjardins (FCDQ) July 2008 - December 2008
La Coop fédérée March 2008 - June 2008
Skills
ITIL, Integration, Business Process, PMO, Telecommunications, Project Management, Infrastructure, Outsourcing, Program Management, Software Development, Resource Management, IT Service Management, Project Planning, Project Delivery, Enterprise Architecture, Business Intelligence, Budgets, IT Management, Program Delivery..., Project Portfolio..., Information Technology, Management, IT Strategy, Databases, Governance, International Project..., Software Project..., Solution Architecture, PMP, Project Scope..., Analysis, MS Project, SharePoint, System Deployment, Global Management, Application Lifecycle..., Impact Assessment, Lync, IT Outsourcing, Agile Project Management, Software Development..., Windows 7 Migration, Supplier Negotiation, Microsoft Technologies, Enterprise Risk..., Risk Analytics, Lotus Notes to Exchange..., Purchasing Negotiation, IBM-SPSS
Education
Telfer School of Management at the University of Ottawa 2015 — 2015
Project Management (Effective Management of Project Stakeholders, Project Governance)
Pyxis Tech 2011 — 2011
Agile Training
Loyalist College 2006 — 2007
ITIL Foundation v2, ITIL
Concordia University 2006 — 2006
Management Leadership
Concordia University 2005 — 2006
Project Management
Productivity Point Int’l 1998 — 2000
MCP-MCSE, -Microsoft Windows NT/TCP-IP
Langevin Learning Services Inc 1999 — 1999
Advanced Instructional Design
IFEC 1988 — 1991
B.Sc, Computer Sciences -
Académie de Lyon - Lyon - France 1987 — 1987
French Baccalaureat-A1, Mathematics and Literature
TELUS Business Solutions July 2014 - Present
TELUS Health January 2012 - July 2014
TELUS Health August 2010 - January 2012
Zimmer Computer Assisted Solutions August 2008 - August 2010
Zimmer Computer Assisted Solutions April 2007 - August 2008
TransPerfect Translations 2006 - 2007
Go Travel Direct / Zoom Airlines September 2004 - June 2006
Skills
Spanish, English, French, Brazilian Portuguese, Marketing Strategy, Business Strategy, Technical Sales..., Change Management, Development & delivery..., Medical Devices Sales, Project Management, Product Management, Business Development, Medical Devices, Orthopedic, International Marketing, Account Management, Integration, New Business Development, Strategic Planning, Sales Operations, Product Marketing, Marketing, Product Launch, Healthcare, Sales, Leadership, Marketing Management, Marketing Communications, Training
Education
Concordia University 2012 — 2015
MBA, Marketing & Strategy
McGill University 2003 — 2006
Bachelor of Commerce, International Management
Pragmatic Marketing Institute 2011 — 2011
Practical Product Management, Product Management, Certificate
Pontifícia Universidade Católica do Rio de Janeiro 2005 — 2005
BCom (Exchange Program), Bachelor of Commerce - International Business
Humber College 2008 — 2009
MEDEC Online Courses, Medical Devices
Instituto Superior Anglo-Americano, Cuernavaca 2000 — 2001
Preparatoria, Translation
Veresen Inc. March 2015 - Present
Penn West Exploration October 2012 - July 2014
TELUS Business Solutions February 2008 - July 2011
TELUS May 2002 - January 2008
TELUS April 2000 - May 2002
Skills
Team Leadership, Business Analysis, Leadership, Telecommunications, PMP, Business Process..., Business Process, Project Management, Process Improvement, Project Portfolio..., Program Management, Vendor Management, Integration, Project Planning, PMO
Education
Coventry University 1990 — 1991
Business Administration
Université Jean Monnet Saint-Etienne 1988 — 1990
Commerce
TELUS Business Solutions February 2014 - Present
Bose Corporation 2009 - 2014
Skills
Account Management, Microsoft Office, Technical Support, Help Desk Support, Sales, Sales Management, BMC Remedy Ticketing..., Scheduling, Management, CRM
Education
Concordia University
Economics
ComputerSupport.com September 2015 - Present
The Alpha Tech October 2013 - Present
TELUS Business Solutions September 2014 - August 2015
Sun Life Financial 2013 - September 2014
IBM Canada June 2010 - June 2012
WilmerHale 2012 - 2012
Skills
Hardware, Troubleshooting, Active Directory, Help Desk Support, Servers, Service Delivery, Integration, Management, ITIL, VPN, IT Service Management, Lotus Notes, Windows Server, Data Center, Infrastructure, Geek Culture, Teamwork
Education
Western Governors University 2013 — 2016
Bachelor of Business Administration (B.B.A.), Information Technology
Bridgewater State University 2007 — 2010
Computer Science
Desjardins April 2014 - Present
HEC Montréal September 2013 - March 2014
Desjardins March 2012 - June 2013
Bell Business Market January 2010 - March 2012
self-employed September 2009 - January 2010
Yves Rocher November 2007 - September 2009
Groupe Archambault October 2005 - May 2006
Resort Reservations Network March 2003 - August 2005
TC Transcontinental May 2002 - February 2003
TELUS Business Solutions 2002 - 2003
Skills
Customer Experience, Multi-channel strategy, E-commerce, Business Strategy, Online Communication, Online Marketing, Web Analytics, SEO, SEM, Web 2.0, Mobile Devices, Digital Marketing, Analytics, Multi-channel Marketing, Online Advertising, Social Media, Lead Generation, Marketing, PPC, Social Networking, Web Marketing, Email Marketing, E-business, Digital Strategy, Google Analytics, Web Project Management, User Experience, Mobile Marketing, Marketing Strategy, Web Strategy, Omniture, Affiliate Marketing, CMS, Social Media Marketing, Business Process, Strategy, Management, Business Analysis, Consulting, Marketing Communications, Team Management, Team Leadership
Education
Université de Montréal - HEC Montréal 2001 — 2002
DESS, Commerce électronique
Université Laval 1994 — 1997
B.Sc, Phys Ed
TELUS Business Solutions April 2014 - Present
Koodo Mobile August 2012 - March 2014
Telus Mobility September 2010 - August 2012
Business Career Centre May 2009 - September 2010
Telus Mobility May 2009 - August 2009
Bank of Montreal May 2008 - August 2008
Nielsen Media Research June 2007 - September 2007
Skills
Product Marketing, Pricing Analysis, Marketing Communications, Social Media Marketing, Analysis, Competitive Analysis, Microsoft Office, Excel, PowerPoint, MS Project, Pricing, Telecommunications, Wireless, Wireline, Fast Learner, Microsoft Excel, Customer Experience, Team Leadership, Training, Project Management, Social Media, Customer Service
Education
Queen's University 2006 — 2010
Commerce, Commerce - Marketing
TELUS Communications January 2015 - Present
TELUS Business Solutions March 2013 - December 2014
Telus Mobility December 2011 - February 2013
Telus Mobility July 2010 - December 2011
Telus Mobility May 2008 - July 2010
Telus Mobility April 2007 - May 2008
TELUS May 2006 - April 2007
Wal-Mart Canada November 2002 - January 2006
Skills
Direct Sales, Channel, Leadership, Management, Sales Management, Sales, Account Management, Telecommunications, Retail, Business Planning, Solution Selling, Customer Retention, New Business Development, Customer Experience, Wireless, Customer Satisfaction
Education
Ryerson University 2004 — 2008
Bachelor of Commerce (BCom), Business, Management, Marketing, and Related Support Services
University of Toronto at Scarborough 2001 — 2004
Bachelor of Science (B.Sc.), Psychology
TELUS Business Solutions May 2013 - Present
TELUS Small Business Solutions September 2012 - May 2013
TELUS Mobility March 2010 - September 2012
TELUS Mobility February 2009 - March 2010
Century 21 March 2008 - June 2009
Best Buy for Business January 2005 - February 2008
Skills
Sales, Account Management, Business Relationship..., Cold Calling, Post-Sales, Sales Management, Customer Experience, Wireless, Sales Operations, Business Development, Direct Sales, Solution Selling, Salesforce.com, Strategy, B2B, CRM, New Business Development, Management, Negotiation, Sales Process, Marketing, Strategic Planning, Training
Education
Concordia University
LaurenHill Academy
Orea Real Estate College
TELUS Business Solutions April 2014 - Present
Telus Mobility December 2010 - March 2014
Koodo Mobile June 2010 - December 2010
Skills
Direct Sales, Sales Process, Sales, Sales Presentations, Customer Service, Retail, Sales Operations, Solution Selling, Account Management, Selling, Sales Management, Pricing, Forecasting, Team Leadership, Telecommunications, Public Speaking, Customer Experience
Education
Sobey School of Business at Saint Mary's University 2011 — 2015
Bachelor of Commerce (B.Com.), Accounting and Business/Management
NSCC 2010 — 2011
Business Administration Technology, Business Administration
Navarik October 2014 - Present
Monkey Media July 2009 - September 2014
Blast Radius January 2007 - January 2008
BC Lotteries February 2006 - December 2006
Riptown June 2003 - February 2006
Telus Business Solutions October 2000 - September 2002
TELUS 2000 - 2002
Skills
Web Analytics, Online Advertising, Usability, Strategic Financial..., User Experience, Information Architecture, SEO, Project Management, Digital Strategy, E-commerce, Digital Marketing, Web Project Management, Business Relationship..., Software Project..., Business Development, Management, Content Strategy, Product Management, Leadership, Web Marketing, Program Management, Cross-functional Team..., Training, Agile Project Management, Marketing, Business Analysis, CRM, Mobile Applications, Web Development, Account Management, PMP, Online Marketing, Start-ups, Budgets, Team Leadership, Social Media Marketing, Mobile Devices, Entrepreneurship
Education
Project Management Institute 2008 — 2008
PMP
Langara College 2002 — 2002
PM
British Columbia Institute of Technology 1999 — 2000
Associate Certificate of eCommerce
Simon Fraser University 1994 — 1998
BA
Morgan Stanley August 2015 - Present
TELUS Business Solutions October 2014 - August 2015
TELUS Security Solutions February 2011 - October 2014
divine.ca March 2009 - February 2011
Medias Transcontinental October 2008 - March 2009
Nexweb June 2007 - October 2008
Bell Mobility April 2003 - June 2007
Skills
Online Marketing, Online Sales, PCI DSS, Sales Management, Web Project Management, Customer Relations, Online Advertising, Google Analytics, Business Strategy, Digital Marketing, IT Project Management, Penetration Testing..., Project Management, Sales, Social Media, Leadership, SEO, E-commerce, CRM
Education
Université de Montréal 2001 — 2003
Bac, Communications and Politics
TELUS Business Solutions August 2014 - Present
Publicis October 2012 - August 2014
Publicis Modem Toronto July 2011 - October 2012
Publicis Modem Toronto March 2010 - July 2011
EnStream LP April 2009 - March 2010
Bernard English School March 2006 - March 2007
Skills
Integrated Marketing, Advertising, Digital Marketing, Digital Strategy, Marketing, New Media, Interactive Marketing, Mobile Marketing, Creative Strategy, Interactive Advertising, Online Advertising, Direct Marketing, Marketing Communications, Relationship Marketing, Digital Media, Social Media Marketing, Media Planning, Brand Development, Brand Management, Copywriting, Email Marketing, Creative Direction
Education
Human Resources Professional Association 2012 — 2014
HRPA Certificate, Human Resources
Humber College 2008 — 2009
Post Grad Certificate, International Marketing
Queen's University 2001 — 2005
Honours History
TELUS Business Solutions February 2015 - Present
RBC November 2014 - February 2015
RBC August 2012 - October 2014
RBC May 2011 - August 2012
Harry Rosen Inc June 2007 - July 2012
Athlete's World February 2004 - June 2007
Skills
Customer Service, Sales, Team Leadership, Time Management, Microsoft Office, Teamwork, Banking, Retail, CRM, Customer Experience, Financial Analysis, Management, Payroll, Training, Leadership
Education
Financial Planning Standards Council 2013 — 2015
FPSC Candidate
British Columbia Institute of Technology 2009 — 2014
Financial Management Diploma
BCIT/Canadian Securities Institute 2012 — 2013
Certified FInancial Planning Certificate
Canadian Securities Institute 2011 — 2012
Canadian Securities Course
American Express April 2015 - Present
GBS Communications - One of Canada's Largest TELUS Dealers December 2014 - April 2015
TELUS Business Solutions August 2011 - November 2014
TELUS June 2006 - August 2011
TELUS January 2006 - June 2007
Bell August 2005 - January 2006
Skills
Solution Selling, Cold Calling, Telecommunications, Direct Sales, Customer Experience, B2B, Selling, Sales Process, Call Centers, Customer Retention, Unified Communications, Sales Management, Managed Services, Leadership, Wireless, Sales Operations, Channel Partners, Salesforce.com, VoIP, Sales
Education
Ryerson University 2001 — 2005
Bachelor, Information Technology Management
RH King Academy 2000 — 2005
The Minacs Group 2014 - Present
TELUS Business Solutions 2015 - 2015
Philips Canada 2012 - 2012
Simpressions 2011 - 2011
Black Box Network Services August 1998 - October 2009
Skills
Troubleshooting, Active Directory, Network Administration, Microsoft Exchange, Laptops, Information Technology, Customer Service, Managed Services, Retail, Marketing, Electronics, Data Center, Cisco Technologies, VoIP, Switches, Network Security, Security, Servers, Disaster Recovery, Routers
Education
Ryerson University 1992 — 1996
BA, Administration and Information Management
Accenture January 2008 - Present
TD January 2008 - Present
6621104 Canada Inc. July 2006 - Present
TELUS Business Solutions 2013 - 2013
Loblaw Companies Limited 2011 - 2011
ADESA August 2006 - December 2007
Skills
Sun Certified Java..., Project Management..., Java Enterprise Edition, SOA, SQL, Software Development, Web Services, Enterprise Architecture, Requirements Analysis, Software Project..., XML, Integration, Java, Oracle, Solution Architecture, SDLC, PL/SQL, IT Strategy, Spring, Business Analysis, Microsoft SQL Server
Education
Shanghai University 1987 — 1991
Bachelor, Applied Mathematics
ISA Canada May 2013 - Present
Desjardins April 2014 - September 2014
TELUS Business Solutions June 2013 - October 2013
PHONE TÉLÉSERVICES January 2013 - June 2013
Banque Nationale October 2007 - December 2012
Banque Nationale September 2005 - March 2007
Banque Nationale May 2003 - August 2005
Banque Nationale June 2002 - April 2003
Banque Nationale February 1999 - May 2002
SHL SystemHouse April 1997 - January 1999
Skills
PMP, PMO, Business Intelligence, Information Security, Project Management, Project Portfolio..., IT Management, Governance, IT Strategy, Change Management, ITIL, Business Process, Infrastructure, Agile Project Management, Business Process..., IT Service Management, Project Delivery, Software Project..., Risk Management, Integration, Information Security..., PMI, SOA, IT Operations, IT Compliance, IT Risk Management, Program Management, COBIT, MS Project, Agile Methodologies, Data Warehousing, Business Continuity, ETL, Network Security, IT Operations Management, Operational Risk..., IT Security Policies, Project Planning, IT Outsourcing, IT Audit, IT Transformation, SOX Compliancy, Computer Security, Disaster Recovery, Project Recovery, PMBOK, Incident Management, Business Process..., Outsourcing, Team Management
Education
Université du Québec à Montréal 2001 — 2004
Master
HEC Montreal
Certificat
Mojuste January 2009 - Present
TELUS Business Solutions November 2013 - April 2014
FXinnovation May 2012 - November 2012
Mojuste - Montreal January 2009 - April 2012
Isacsoft April 2006 - January 2009
Gestion Proben August 1988 - May 2005
Independant Consultant January 1976 - August 1988
Référence January 1955 - February 1955
Référence de positionnement web January 1954 - February 1954
Skills
DB2, SharePoint, Visio, JCL, CICS, TSO, VM, Lotus Notes, HTML, CMS, Microsoft Excel, PL/1, Microsoft Word, Assembler, FoxPro, SQL, UML, Microsoft SQL Server, COBOL, XML, OneNote, Office 365, Box.net, Google Docs
Education
Case Tool - professionnal training 2009 — 2009
IEF (COOL:GEN) - Montréal
ECM / WCM training 2009 — 2009
SharePoint, Alfresco, Office Live Small Business
Texas-Instrument (IEF-Cool:Gen) 1989 — 1989
Méthodology and prototyping
Université de Montpellier 1970 — 1973
salesforce.com February 2013 - Present
Salesforce.com August 2009 - February 2013
Direct Energy Business Services December 2006 - August 2009
CyberShift, Inc. December 2004 - December 2006
TELUS Business Solutions January 2003 - November 2004
Necho 2002 - 2004
Education
Ivey Business School at Western University 1993 — 1998
HBA, Business
Cenovus Energy September 2013 - Present
Encana Corporation June 2013 - August 2013
Encana Corporation February 2013 - June 2013
Encana Corporation February 2012 - February 2013
National Oilwell Varco March 2010 - June 2012
TELUS January 2007 - March 2010
TELUS Business Solutions 2001 - 2010
Skills
Strong Leadership Skills, Time Management..., Event Management, Leading & Empowering..., Developing & Coaching, Self Directed &..., Superior Customer..., Success Oriented, Escalation Specialist, Customer Service, Training, Management, Budgets, Team Management
Education
Southern Alberta Institute of Technology / SAIT 2005 — 2008
Petroleum Land Administration
Southern Alberta Institute of Technology / SAIT 1994 — 1996
Print Management Technology
Dr. EP Scarlett
Jr High
Jr High
Voth Holdings Inc. March 2014 - Present
TELUS Business Solutions September 2013 - March 2014
Voth Holdings Inc. May 2013 - August 2013
British Columbia Securities Commission January 2012 - May 2013
Voth Holdings Inc. July 2010 - January 2012
NGRAIN June 2009 - July 2010
Syscon Justice Systems January 2007 - May 2008
Syscon Justice Systems July 2004 - December 2006
Accenture Business Services for Utilities January 2000 - December 2004
Westech Information Systems Inc. January 1996 - December 1999
Skills
Project Management, Program Management, Business Intelligence, SDLC, PMP, MS Project, ITIL, IT Management, Business Process, PMO, Systems Analysis, Requirements Gathering, Telecommunications, Enterprise Software, CRM, Oracle, Scrum
Education
Project Management Institute 2011 — 2011
Completion, Risk Management
The University of British Columbia 1967 — 1970
B.Sc., Mathematics and Computer Science
McKay Technical Institute 1968 — 1969
Dipl.T, Computer Programming, Data Processing
Abbotsford Senior Secondary 1965 — 1966
Mennonite Educational Institute 1959 — 1965
Snr Matriculation, University Academic
Sandra McGrath January 2012 - Present
Well Said January 2010 - Present
TELUS Business Solutions 2007 - December 2009
TELUS Communications November 2000 - December 2009
TELUS 2000 - December 2009
Lerner & Associates and other law firms April 1984 - October 1999
Skills
Telecommunications, SEO, Marketing, Email Marketing, Strategy, Coaching, SEM
Education
York University - Osgoode Hall Law School 1979 — 1982
LLB, Law
McMaster University 1975 — 1979
Hons. B.A., History
ITI
Right Management
Slater Hill Inc. October 2012 - Present
Condobinz.com May 2012 - October 2014
Rogers Communications June 2006 - May 2012
Bell Canada 2002 - 2006
TELUS Business Solutions November 1997 - May 2001
Skills
Wireless, Telecommunications, Call Center, Solution Selling, Unified Communications, Enterprise Software, Channel Partners, wireline, Acting, Wireline, Sales Management, Business Strategy, Selling, Account Management, Business Development, Sales, Leadership, Sales Operations, New Business Development, B2B, Sales Process, Direct Sales, Managed Services, Management, Customer Retention, Strategic Partnerships, Salesforce.com, CRM, Customer Satisfaction, Call Centers, Product Management, Customer Experience, Mobile Devices
Education
Centennial College 1991 — 1994
Diploma, BA - Marketing
Thomson C.I. 1986 — 1991
OSSD
TPS Promotions & Incentives September 2015 - Present
SupremeX Inc. November 2011 - September 2015
Shred-it November 2010 - November 2011
TELUS Business Solutions November 2005 - December 2009
Hunter Straker October 2003 - June 2005
Versatel Printing January 2000 - October 2003
J. Mitchell Printing March 1997 - January 2000
Webcom Inc 1990 - 1997
Skills
New Business Development, Account Management, Negotiation, Solution Selling, Sales Process, Direct Sales, Managed Services, Recruiting, Team Leadership, Sales, Business Development, Telecommunications, B2B, Salesforce.com, Leadership, Management, CRM
Education
Ryerson University 1988 — 1992
Bachelor of Technology (BTech), Graphic Communications Management
Loyalist College 1987 — 1988
Advertising
Evan's Cold Storage April 2011 - Present
TELUS Business Solutions September 2004 - April 2011
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, SAP, Inventory Management, Storage Solutions, Warehouse Management, Warehouse Control, Operations Management, Refrigeration, Dairy, Telecommunications, Customer Service, Forecasting, Marketing Strategy, Strategic Planning, Budgets, New Business Development, Sales Management
Education
Durham College 2000 — 2002
Police Foundations, Police Foundations
TELUS Business Solutions January 2012 - March 2015
TELUS Business Solutions January 2012 - March 2015
TELUS Business Solutions March 2009 - March 2015
TELUS Business Solutions March 2009 - March 2015
Skills
Sales Management, Direct Sales, Service Management, B2B, New Business Development, Employee Training, Strategy, Business Acquisition, Sales Operations, Solution Selling, Sales Support, Return on Investment, Enterprise Management..., Training & Development, Staff Training, Strategy Development, New Business Acquisition, B2B services, Business Strategy, Managed Services, Business Development, Account Management, Telecommunications, Recruiting, Customer Experience, Customer Retention, Salesforce.com, Wireless, Mobile Devices, CRM, Sales Process, Selling, Strategic Partnerships, Management, Team Leadership, Customer Service, Leadership, Product Management, Negotiation
Education
Seneca College of Applied Arts and Technology 2014 — 2016
Associate's Degree, French Studies, 4.0 GPA
Seneca College of Applied Arts and Technology 2006 — 2009
Diploma, Business Administrative- Human Resources, 3.5 GPA
Upland Software March 2015 - Present
CANON Canada October 2014 - February 2015
TELUS Business Solutions August 2013 - October 2014
Toshiba Business Solutions October 2012 - August 2013
National Bank of Canada October 2011 - October 2012
Fido Solutions October 2010 - October 2011
Royal Canadian Navy Cadets January 2003 - September 2008
Skills
Direct Sales, Customer Experience, Telecommunications, Customer Retention, Account Management, Team Leadership, Enterprise Software, Solution Selling, Sales Operations, Cloud Computing, SaaS, Sales, Wireless, Business Development, Call Centers, Selling, VoIP
Education
Concordia University
JMSB - B.Commerce, Marketing
TELUS Business Solutions February 2014 - July 2015
TELUS Retail Ltd. June 2002 - February 2014
The Calgary Stampede - Nashville North 2003 - 2014
Athletes World / Nike Shop July 1997 - April 2002
Skills
Windows, Apple Software, Blackberry Enterprise..., Training, Management, Sales, Wireless, Telecommunications, VoIP, Mobile Technology, Team Leadership, System Administration, Mobile Devices, Customer Satisfaction, Customer Experience, Vendor Management, Team Building, Leadership, Coaching, Direct Sales, Retail, Networking, Sales Management, Account Management
Education
Mount Royal College 2001 — 2003
Human Resources
TELUS Business Solutions January 2014 - Present
Telus Mobility January 2011 - January 2014
TELUS Corp. December 2006 - January 2011
Balkan Star July 2004 - June 2006
Balkan Star January 2002 - June 2004
SEMANTEC December 2000 - December 2001
EvoBus January 2000 - June 2000
Skills
Product Management, Product Development, Product Marketing, Product Lifecycle..., Cross-functional Team..., Strategic Go-to-Market, Telecommunications, Marketing, Competitive Analysis, Business Analysis, Market Analysis, Mobile Devices, Event Management, Project Management, CRM, Project Planning, Team Leadership, High Speed Internet..., Wireless Devices, Problem Solving, Process Improvement, Strategy, Financial & Operational..., Opportunity Assessment, Strategic Planning, Marketing Strategy, Business Strategy, Product Positioning, Product Pricing, Product Profitability..., Automotive Sales..., Team Management, Analysis, Analytics, Product Launch
Education
York University - Schulich School of Business 2010 — 2010
Certificate, Business Skills for Managers
Stopanska akademija 'Dimitr Èenov' 1995 — 2000
Masters, International Economic Relations
Wipro Technologies September 2014 - Present
CGI October 2011 - September 2014
Metafore Technologies July 2009 - August 2011
TELUS Business Solutions 2001 - 2008
Native Child ad Family Services 1992 - 2007
DMR Consulting 1999 - 2001
NCR 1996 - 1998
DecisionOne 1996 - 1998
Xerox 1993 - 1996
Compucentre PBC 1984 - 1990
Skills
Solution Selling, CRM, Business Development, Account Management, Strategy, Enterprise Software, Integration, Pre-sales, Management, SDLC, Outsourcing, Selling, Leadership, IT Service Management, Sales, Business Analysis, Consulting, Data Center, ERP, Management Consulting, Mobile Applications, New Business Development, Portals, Professional Services, Programme Governance, SaaS, Sales Operations, Strategic Partnerships, Web Content Management
Education
McGill University 1976 — 1978
BA, English
salesforce.com September 2014 - Present
Eigen Development Ltd. September 2007 - May 2013
Blackboard May 2006 - December 2006
TELUS Business Solutions January 2005 - August 2005
Skills
C++, Java, PHP, C, SQL, JavaScript, jQuery, HTML 5, Objective-C, Node.js, Unix Shell Scripting, CSS3, Python, Agile Methodologies, Testing, Troubleshooting, Quality Assurance, Web Applications, Servers, Mobile Applications, Android Development, Linux, Software Development, MySQL, MySQL Cluster, Perl, LAMP, Unix, Windows, Mac, iOS development, IBM 4690, Apache, OpenSSL, Valgrind, AJAX, Vim, Eclipse, HeidiSQL, Bugzilla, phpMyAdmin, Version Control Tools, Putty, Sphinx, MVC Architecture, Hardware, Virtualization, Financial Software..., PCI Standards, OWASP
Education
The University of British Columbia 2002 — 2007
Bachelor of Science (BSc), Mathematics
TELUS January 2015 - Present
Accenture December 2013 - December 2014
TELUS Business Solutions June 2013 - November 2013
TELUS February 2010 - June 2013
TELUS January 2009 - February 2010
Telus March 2007 - December 2008
Wi-LAN Inc. 2005 - 2006
Bell West 2001 - 2005
Marketlinc 2000 - 2004
Northwestel 1994 - 1997
Skills
Telecommunications, Wireless, Solution Selling, Team Leadership, Contact Centre..., Contact Centre..., Contract Negotiation, Vertical Marketing, Oil & Gas Industry, Sales Management, Managing Complex Sales, Enterprise Solution..., Managed Services, Channel, Unified Communications
Education
University of Alberta 1988 — 1992
Commerce, Computer Systems and Marketing
Northern Alberta Institute of Technology / NAIT
TELUS Communications April 2014 - Present
TELUS Business Solutions March 2013 - December 2013
TELUS Business Solutions January 2013 - March 2013
TELUS Business Solutions May 2010 - December 2012
TELUS Business Solutions August 2008 - April 2010
TELUS Business Solutions June 2007 - August 2008
Innova Global Technology June 2003 - June 2007
Corporate Solutions Pvt Ltd 1995 - 1998
Shaw Wallace and Hedges Ltd 1992 - 1995
Skills
Telecommunications, Project Management, Change Management, Management, Databases, Access, Enterprise Architecture, Business Analysis, Vendor Management, PMP, Marketing Communications, Process Improvement, Project Delivery, SharePoint, Visio, Requirements Analysis, Team Leadership, SQL, Networking, IT Service Management, Leadership, CRM, Data Center, Information Technology, IT Management, Business Intelligence, Business Process
Education
CISCO 2007 — 2010
Cisco Certified Network Associate(CCNA), Network Routing
California State University-Long Beach 1998 — 2002
BS, management information systems
Chartered Institute of Marketing 1993 — 1998
Postgraduate Diploma in Marketing Management, Marketing Management
Royal College 1974 — 1986
Shaw Communications August 2015 - Present
Total Communication Services Inc January 2015 - June 2015
Telebyte Communications Inc. October 2013 - December 2014
TELUS Communications 2009 - June 2013
TELUS BUSINESS SOLUTIONS 2005 - 2009
TELUS Enterprise Solutions 1999 - 2005
AT&T / Metronet 1997 - 1999
TTS Meridian Systems 1995 - 1997
NEC Canada 1993 - 1995
IBM Canada Ltd. 1988 - 1993
Skills
Solution Selling, Cloud Computing, Unified Communications, Telecommunications, Managed Services, Wireless, VoIP, Data Center, Direct Sales, Pre-sales, Cisco Technologies, Call Centers, Telephony, Strategy, Avaya, Account Management
Education
Trent University 1980 — 1984
Bachelor of Arts (B.A.) Honours
IBM Global Services October 2005 - Present
LGS Group 2005 - Present
telus Business Solutions 2002 - 2005
PriceWaterhouseCooper 2000 - 2002
PWC 2000 - 2002
Syntax.net 1999 - 2001
Crane Canada 1997 - 1999
Multipak 1994 - 1997
Hercules 1986 - 1994
Canada Steamship Lines 1984 - 1986
Skills
Business Analysis, IT Strategy, Business Process, Project Portfolio..., PMO, Enterprise Architecture, PMP, Management Consulting, Solution Architecture, ERP, Management, Requirements Analysis, Integration, Software Project..., ITIL, Business Intelligence, IT Management, Project Management, Consulting, Business Process..., Change Management, Software Development
Education
McGill University 1978 — 1990
john f. kennedy 1966 — 1970
TELUS Business Solutions January 2015 - Present
TELUS December 2011 - Present
Skills
Virtualization Solutions, Servers, Cloud Computing, High Availability, NAS, NetApp, Storage, Virtualization, SAN, VMware, Disaster Recovery, Data Center, Enterprise Storage, vSphere, Solution Selling, Storage Area Networks, Business Continuity, Managed Services, Security, Enterprise Software, Unified Communications
Education
Athabasca University 2012 — 2014
Master of Business Administration (M.B.A.), Information Technology
Athabasca University 2012 — 2013
Post Baccalaureate Diploma in Management, Information Technology
University of Alberta 2000 — 2004
Baccelaureat es Arts, Science Politique
TELUS August 2013 - Present
TELUS Communications March 2007 - Present
Telus 2007 - June 2009
TELUS BUSINESS SOLUTIONS 2007 - June 2008
TD Bank 1996 - 2007
TD Bank Financial Group 1996 - 2007
American Express Canada September 1992 - August 1996
American Express August 1988 - August 1992
Skills
Human Resources, Management, Credit Cards, Employee Engagement, Performance Management, Succession Planning, Talent Management, Workforce Planning, Onboarding, Talent Acquisition, Deferred Compensation, Employee Relations
Education
Keele University 1983 — 1987
Bachelor’s Degree, Law and American Studies BA Hons, 2-1
King's School Rochester 1978 — 1983
High School, A Levels
Yardley Court School 1976 — 1978
11 plus, All and none!
TELUS February 2010 - Present
TELUS Business Solutions January 2001 - January 2010
Education
TELUS 2007 — 2008
Business, Leadership NOW - TELUS
Concordia University
Urban Planning
Telus Mobility November 1979 - Present
TELUS 1979 - Present
TELUS Business Solutions 1979 - Present
TELUS Communications 1979 - Present
Skills
Wireless, Telecommunications, Solution Selling, Direct Sales, Mobile Devices, B2B, Unified Communications, Cellular Communications, Strategic Planning, Change Management, Enterprise Software, Management, Strategy, CRM, New Business Development, VoIP, Managed Services, Business Development, Account Management, Entrepreneurship, Competitive Analysis, Selling, Strategic Partnerships, Sales Process, Salesforce.com, Sales Operations, Product Marketing, Customer Experience, Product Management, Channel Partners, Sales
Education
Lethbridge College 1982 — 1986
Knowledgetech September 2010 - Present
FortisBC June 2010 - Present
TELUS Business Solutions January 2007 - May 2010
Syscon Justice Systems 1997 - 2008
AR Thomson Ltd 1994 - 1997
Skills
Business Analysis, Project Management, Program Management, Project Delivery, Strategic Planning, Partner Management, Management Consulting, IT Management, Project Portfolio..., CRM, IT Strategy, Leadership, Business Process, Software Development, Team Building, Business Process..., Requirements Analysis
Education
British Columbia Institute of Technology
BTech
TELUS Business Solutions January 2015 - Present
TELUS July 2013 - December 2014
TELUS January 2009 - July 2013
TELUS BUSINESS SOLUTIONS 2005 - December 2009
UPS March 2000 - June 2005
Skills
Telecommunications, Solution Selling, B2B, Sales Management, Direct Sales, Wireless, Account Management, Sales Process, New Business Development, Sales, Competitive Analysis, Salesforce.com, Managed Services, Business Intelligence, Channel Partners, Selling, Sales Operations
Education
Simon Fraser University 1994 — 1997
Bachelor's degree - Economics, Economics
Simon Fraser University 1992 — 1996
Bachelor of Arts (BA), Economics
TELUS Business Solutions April 2014 - Present
TELUS August 2005 - Present
Bell Canada 2003 - 2005
Paystone Technologies Inc. 2002 - 2003
TELOS Technology 2001 - 2002
AT&T/Microcell/C1 1998 - 2001
AT&T Canada (Metro Net, CTI) 1998 - 2000
Skills
Telecommunications, Wireless, Solution Selling, VoIP, Direct Sales, Unified Communications, Mobile Devices, Managed Services, Account Management, Channel, IP, Sales Management, Selling, Strategic Partnerships, Sales Process, Professional Services, Business Development, Sales Operations, Enterprise Software, Strategic Planning, Management, Strategy, Sales
Education
Vancouver Community College 1998 — 2000
Telecommunications Management Certificate Diploma, Telecommunications Technologies
Simon Fraser University 1994 — 1998
Bachelor of Applied Sciences, Telecommunications Policy
Douglas College 1992 — 1994
University Transfer, General Studies
Fidelity National Information Services 2013 - Present
AC 2014 - Present
13Four Performance Architecture Consulting 2010 - Present
FHC 2009 - 2012
TELUS Business Solutions 2006 - 2009
Allstream (formerly AT&T Canada) 1995 - 2005
Education
University of Toronto - Rotman School of Management 2006 — 2008
MBA (Masters Business Administration), Global Business
Henley Business School 2013 — 2015
MSc & Doctoral candidate, Business & Management Research
University of St Gallen, Switzerland 2006 — 2007
Certificate, Executive MBA
University of Toronto
Certificate, Business Intelligence
Trent University 1987 — 1989
Political Science
TELUS Business Solutions September 1998 - Present
Lang & Associates April 1998 - September 1998
Skills
Cisco Technologies, Solution Selling, Direct Sales, Unified Communications, Telecommunications, Managed Services, Wireless, Account Management, Strategy, Channel Partners, Palo Alto Networks, Avaya Technologies, Salesforce.com, Complex Sales, Data Center, Mobile Device Management, Service Desk, Enterprise Software, Management, Sales
Education
Alberta School of Business, University of Alberta 1994 — 1998
Bachelor of Commerce (B.Com.), Marketing
University of Alberta School of Business 1994 — 1998
Bachelor of Commerce (B.Com.), Marketing, Finance
Russ Knapp Marketing May 2008 - Present
Russ Knapp Marketing May 2008 - Present
Glentel Inc. April 2010 - January 2011
TELUS Business Solutions April 1980 - November 2008
TELUS Communications 1980 - 2008
TELUS April 1970 - January 1980
Skills
Solution Selling, Wireless, Telecommunications, Managed Services, VoIP, Unified Communications, Telephony, Team Leadership, Strategy, IP, Sales Process, Selling, Direct Sales, Product Management, Mobile Devices, Strategic Partnerships, Product Marketing, Channel Partners, Go-to-market Strategy
Education
Handsworth Senior Secondary 1962 — 1967
Capilano College
Chubb Insurance February 2012 - Present
York University February 2011 - September 2011
Ziff Brothers Investments December 2008 - March 2010
TELUS Business Solutions February 1999 - July 2008
EDS Systemhouse July 1998 - February 1999
Ernst & Young Korea April 1996 - August 1997
IBM Korea February 1995 - March 1996
Hewlett-Packard Korea October 1994 - January 1995
Lotus Development Korea September 1991 - September 1994
Skills
Lotus Domino..., Lotus Notes, Messaging Architecture, Messaging, Blackberry Enterprise..., Sametime, Lotus Traveler, Mobile Technology, SMTP, POP3, IMAP, TCP/IP, Cisco VPN, Network Administration, Anti-spam, Backup & Recovery..., IBM Tivoli, Symantec Backup, Microsoft Office, Outlook, Microsoft Exchange, VMware, SAN, VDI, Windows Server, Active Directory, IBM Servers, IBM Mainframe, IBM AIX, Server Architecture, Windows 7, Training & Development, Training Delivery, Team Leadership, Project Management, Integration, Unix Administration, Translation, Team Management, Presentation Skills, Organization Skills, People Management, Solution Architecture, Root Cause Problem..., Cross-functional..., Problem Analysis, Technical Support, Technical Writers, Localization
Education
Ewha Womans University 1981 — 1985
Bachelor of Science (B.S.), Computer Science
TELUS Enterprise Solutions June 2010 - Present
TELUS Business Solutions January 2005 - June 2010
TELUS June 2001 - January 2005
TELUS Mobility September 2000 - June 2001
Skills
Account Management, Telecommunications, Project Co-ordination, Audio Visual Support, Cisco UCS, Polycom Video..., Customer Oriented, Sales Support Tools, Direct Sales, Sales Order Processing, Wireless, Credit Analysis, Contract Management, Business Process, Sales Process
Education
Southern Alberta Institute of Technology / SAIT 1998 — 2002
Business Administration
Telus Business Solutions 2006 - Present
Standard Life 2001 - 2006
McGill University (Sandiford Lab) 2000 - 2001
Skills
JavaScript, CSS, Web Development, Photoshop, HTML 5, jQuery, XHTML, Mobile Web Design, Responsive Web Design, Dreamweaver, Eclipse, XSLT, Analysis, SEO, Website Development, jQuery UI, Unit Testing, Prototype.js, WordPress, Cross-browser..., PHP, Test Cases, Quality Assurance, Mercurial, Creativity Skills, Web Design, Version Control Tools, CMS
Education
McGill University 1998 — 2001
B.Com, Management Information Systems
Concordia University 2005 — 2006
Certificate, Web Design (220 hours)
McGill University 1995 — 1998
B.Sc., Anatomy & Cellular Biology
Abbott Diagnostics October 2011 - Present
Women Leaders in Health Care 2012 - 2013
TELUS Business Solutions October 2004 - October 2011
TELUS Business Solutions October 2004 - January 2007
Sprint Canada Inc (SCI) February 1999 - October 2004
Software Emancipation 1996 - 1999
Skills
Solution Selling, Strategy, Selling, Contract Negotiation, Account Management, Enterprise Software, Data Center, Team Leadership, New Business Development, Strategic Planning, Business Strategy, Security, Sales, Leadership, Professional Services, Telecommunications, Management
Education
McMaster University 1986 — 1989
BA, Sociology
Professional Development
Professional Development
TELUS Business Solutions May 2012 - Present
Uniform Surfaces Inc. November 2009 - April 2012
Grand & Toy May 2007 - November 2009
St. Joseph Communications January 2006 - May 2007
Lexmark January 2003 - January 2006
Dell December 1999 - January 2003
Future Electronics December 1997 - December 1999
Skills
Leadership, Sales Management, Strategic Planning, Strategy, Account Management, Management, Sales, Solution Selling, Sales Process, Customer Service, CRM, Direct Sales, Selling, Project Management, Cold Calling, Customer Satisfaction, Sales Operations, B2B, Key Account Management, Salesforce.com, Product Marketing, New Business Development
Education
Concordia University 1991 — 1995
B.A., Urban Studies
University of Notre Dame
Diploma, Economic Value Add
Allstream December 2013 - Present
TELUS Business Solutions June 2012 - December 2013
SITA (Société Internationale de Télécommunications Aéronautiques) April 2010 - May 2012
SITA (Société Internationale de Télécommunications Aéronautiques) November 2006 - March 2010
IT Office - Government of Neuquen (Argentina) January 2003 - April 2006
Centro de Estudios Terciarios del Comahue March 2003 - December 2005
Quinar Telecomunicaciones SRL July 2001 - September 2002
Universidad Blas Pascal March 2001 - June 2001
Quinar Telecomunicaciones SRL January 1993 - March 2000
Skills
ITIL, IT Service Management, Telecommunications, TCP/IP, IT Management, Data Center, Wireless, Business Analysis, Project Management, Disaster Recovery, Service Delivery, Windows, Cisco Technologies, Team Leadership, System Administration, Integration, VMware, Incident Management, Red Hat Linux, Cisco Switches and..., Network Design, Windows Server, Windows Server 2003 &..., Voice IP (Cisco and..., Checkpoint, CAPM McGill (Project..., ISA Server 2K6, DMS-100, Call Analizers (Hammer...
Education
McGill University 2013 — 2013
Comprehensive Project Management
ISI Montreal 2012 — 2013
Network Admin (Security, Networking & IP Telephony)
Université de Montréal - Ecole polytechnique de Montréal 2007 — 2010
Master's degree, Electrical Engineering (Telecommunications)
International Telecommunications Union 2004 — 2005
Certificate in Communications Management
Universidad Blas Pascal 1996 — 2001
Bachelor's degree, Telecommunications Engineering
EPET Nº 14 - Neuquen (Argentina) 1990 — 1995
Technician in Electronics
TELUS January 2012 - Present
TELUS Business Solutions June 2006 - 2011
PANDA SOFTWARE September 2004 - June 2006
DATAMIRROR CORPORATION (a subsidiary of IBM) November 1996 - September 2002
RESCOM VENTURES INC. January 1993 - September 1996
Skills
Solution Selling, Wireless, Channel, Business Development, Sales Operations, Sales Management, Telecommunications, Training, Sales Process, Account Management, Direct Sales, Unified Communications, Process Improvement, Project Management, Management
Education
University of Toronto - School of Continuing Studies 2012 — 2015
e-Learning
Seneca College of Applied Arts and Technology 2010 — 2011
Certificate, Advanced Project Management
Dalhousie University
BA, Languages
Ryerson University
Diploma & Certificate, International Trade
Porsche August 2015 - Present
Automobile En Direct.com January 2015 - Present
CIBC September 2013 - January 2015
TELUS Business Solutions February 2012 - January 2014
TELUS August 2008 - February 2012
TELUS June 2006 - August 2008
Skills
Mortgage Lending, Sales, Investments, Call Centers, Networking, Investment Properties, Wireless, Telecommunications, Negotiation, Sales Management, Banking, First Time Home Buyers, Customer Experience, Marketing Strategy, Troubleshooting, Residential Mortgages, Refinancings, Home Equity Lines of..., Loans, Mortgage Underwriting, New Business Development, Social Media Marketing, Advertising, Coaching, Credit Analysis, Credit Risk, Commercial Lending, Automotive Finance, Business Management
Education
Université de Montréal - HEC Montréal 2013 — 2015
Information systems and business analysis
College Immobilier 2010 — 2010
AEC Real Estate Broker
The Janssen Pharmaceutical Companies of Johnson & Johnson August 2015 - Present
Supply Chain Management Association March 2015 - Present
TELUS Business Solutions April 2015 - August 2015
McKesson Canada July 2012 - April 2015
Adjuvantz, a division of World Travel Protection at Zurich Financial Services November 2009 - June 2012
Skills
Coaching
Education
Seneca College of Applied Arts and Technology 2011 — 2012
Adult Education/Staff Training, Adult Education/Staff Training
Transylvania University 2002 — 2006
BA, Romanian-English Languages & Literatures
Gh. M. Murgoci Highschool 1998 — 2002
CSTD
Canadian Society of Training and Development
TELUS Business Solutions February 2014 - Present
TELUS Business Solutions September 2010 - January 2014
TELUS Business Solutions June 2002 - September 2010
Skills
Telecommunications, Solution Selling, Direct Sales, Wireless, Account Management, Sales Process, Customer Experience, Managed Services, Unified Communications, Team Leadership, Call Centers, Selling, Sales Management, Telephony, B2B, Call Center, Customer Service, Sales Operations, Key Account Management, Salesforce.com, Coaching, Hiring, Team Management, Forecasting, Team Building, Product Management, Customer Retention, Mobile Devices, Channel Partners, VoIP, Contact Centers, Consultative Selling, Technical Product Sales, Leadership, Coaching & Mentoring, Technical Sales..., Face to Face Sales, Management, Sales
Education
Sauder School of Business 2005 — 2006
Leadership Development Program
The Banff Centre 2004 — 2004
Leadership Development Programs
Southern Alberta Institute of Technology 1997 — 1998
Certificate, Geographic Information Science and Cartography
University of Calgary 1992 — 1997
Bachelor of Science (B.Sc.)
Rogers Communications April 2015 - Present
Rogers Communications January 2014 - April 2015
Rogers Business Solutions September 2012 - December 2013
Rogers Communications Inc. January 2009 - September 2012
TELUS Business Solutions January 2005 - January 2007
Tenaquip Industrial Equipment & Supplies Ltd January 2004 - January 2005
Dickson Pro Hardware January 2000 - January 2004
Dickson Pro Hardware January 1998 - January 2000
Dickson Pro Hardware January 1996 - January 1998
Skills
Salesforce.com, Customer Relations, Contract Negotiation, Sales Process, Hunting, Sales Operations, Consultative Selling, Problem Solving, Fast Learning, Subject Matter Experts, Holden, Positivity, Tactical Sales Planning, Strategic Planning, Sincere, Leadership, Computers, Technical Sales..., Sales Presentations, Cross-functional..., Marketing Strategy, Multi-media Marketing..., Presentation Development, Presenter, Passionate about work, Account Management, Selling, Project Management, SaaS, Salesforce.com..., Salesforce Administrator, Organizational..., Customer Service, MPLS, Wireless, Telecommunications, Business Planning, Operations Management, Business Process..., Marketing, Direct Sales, Cross-functional Team..., Business Strategy, Cloud Computing, Data Center, Business Analysis, Networking, Sales
Education
Ryerson University 2001 — 2004
B.Comm; Bachelor of Commerce degree, Marketing
Seneca College of Applied Arts and Technology 2001 — 2003
Business Administration, Marketing
TELUS Communications March 2015 - Present
TELUS Business Solutions January 2012 - Present
WorkSafeBC October 2011 - January 2012
HSBC January 2011 - May 2011
WorkSafeBC May 2010 - December 2010
Gloss Creative Recruitment May 2009 - September 2009
Skills
Data Analysis, Databases, Microsoft SQL Server, Crystal Reports, VBA, Business Objects, Business Intelligence, Business Analysis, SharePoint, Analysis, Web Development, Analytics
Education
The University of British Columbia 2006 — 2011
Undergraduate, MIS/Marketing Co-Op
St.Georges School
TELUS Business Solutions September 2015 - Present
Education
HEC Montréal
IBM Canada August 2015 - Present
TELUS Communications Inc. March 2014 - August 2015
TELUS Business Solutions June 2012 - February 2014
TELUS Business Solutions October 2008 - June 2012
Q9 Networks 2006 - 2008
Fusepoint 2002 - 2002
AT&T Canada 1998 - 2000
Skills
Telecommunications, Account Management, Cloud Computing, Contract Negotiation, Customer Relations, Security, Strategic Planning, Solution Selling, Consultative Selling, Negotiation, Key Account Management, Forecasting, B2B, Salesforce.com, Selling, Coaching, Problem Solving, SaaS, Mentoring, Data Center, Network Security, Business Intelligence, Virtualization, VMware, Unified Communications, Managerial, Managed Services, Marketing, Sales Management, Cold Calling, Sales, New Business Development, Direct Sales, Sales Operations, Go-to-market Strategy, Leadership, Customer Service, Vendor Management, Sales Process, Networking, Customer Satisfaction, CRM, Channel Partners, Wireless
Education
Seneca College of Applied Arts and Technology 1992 — 1995
TELUS Business Solutions August 2011 - Present
TELUS April 2008 - August 2011
Skills
Business Analysis, Telecommunications, Data Center, ITIL, Vendor Management, SQL
Education
CFA 2011 — 2014
Complete CFA exams
UBC 2003 — 2006
Bachelor of Science (B.Sc.), Statistics and Computing Science
Kwantlen Polytechnic University 2001 — 2002
Bachelor's degree, University Transfer
Senior Aboriginal Oil and Gas Management Consultant June 1988 - Present
Stoney Tribe January 1997 - January 2012
The Banff Centre January 2002 - June 2002
SAIT Polytechnic August 1996 - June 1997
Brandon University September 1996 - January 1997
TELUS Business Solutions January 1996 - January 1997
Shell Canada Ltd. June 1988 - October 1995
BP April 1988 - June 1988
Skills
Energy Industry, Petroleum, Pipelines, Downstream Oil & Gas, Drilling, Procurement, Energy, Analysis, Natural Gas, Government, Negotiation, Environmental Awareness, Strategic Planning, Aboriginal Relations, Mergers & Acquisitions, Research, Upstream, Oil & Gas Industry, Gas, Public Speaking, Project Management, Proposal Writing, Project Planning, Supervisory Skills, Leadership Development, Policy, Regulations, Contract Management, Contract Negotiation, Business Planning, Minerals, Budgets, Regulatory Analysis, Energy Management, Change Management, Risk Management, Mineral Exploration, Title Opinions, Joint Ventures, Management
Education
Columbia College calgary alberta 2015 — 2015
Alberta Security Professional ABST Certified
The University of Calgary 1992 — 1996
Master's Degree, Political Science and Government
Mount Royal University 1987 — 1988
P.M.L.M., Petroleum Mineral Land Management
Arizona State University 1982 — 1986
Bachelor's Degree, Political Science and Government
University of London 1984 — 1985
Foreign Languages and Literatures, General
TELUS Business Solutions February 2010 - Present
CRM NORTH AMERICA January 2008 - February 2010
Skills
Project Management, Business Analysis, SQL, Windows, HTML, Integration, Java, Requirements Analysis, Software Development, Microsoft SQL Server
Education
Carleton University 2002 — 2006
Fujitsu March 2013 - Present
Desjardins July 2014 - May 2015
CSPQ March 2013 - October 2013
TELUS Business Solutions September 2010 - November 2012
TELUS Business Solutions December 2005 - November 2012
Technologies Nter August 2009 - August 2010
TELUS Business Solutions May 2009 - August 2009
Gouvernement du Québec- Carrières January 2008 - April 2009
TELUS Business Solutions June 2007 - December 2007
Gouvernement du Québec- Carrières June 2006 - May 2007
Skills
Analyste fonctionnel, Analyste d'affaires, Analyste de processus, Gestion de la relation..., Domaine bancaire, Domaine gouvernemental, Domaine Financier, Domaine télécom, Besoins d'affaires, Assurance qualité, Cartographier processus, Web, Interface, Systèmes centraux..., Télésanté, Méthodologie..., Domaine Santé, ERP, progiciel de gestion..., Conversion de système, SQL
Education
McGill University 1983 — 1987
BAC en Commerce, MIS - Informatique de gestion
Université du Québec à Montréal / UQAM
Certificat, Comptabilité