TELUS International
Industry: Subsidiary
DescriptionTELUS International is a subsidiary of TELUS, a national telecommunications company in Canada. TELUS International provides multilingual customer service outsourcing and digital IT services to global clients. Founded: 2005 Chief commercial officer: George Puig Chief legal officer: Michel E. Belec Subsidiaries: Xavient, Voxpro powered by TELUS International, Parent organization: Telus
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TELUS International Employees
Employee
Years
Job
Industry
Pamela Castro Morales Pamela Castro Morales's TELUS International Experience December 2011 - May 2013
Job Perito Contador Bilingue
Industry Marketing and Advertising
Experience
XumaK June 2013 - October 2013
TELUS International December 2011 - May 2013
Skills
Microsoft Office, Administración y..., Servicio de atención al..., Gestión de proyectos, Microsoft Excel, Liderazgo, Ventas, Planificación..., Mercadotecnia, Microsoft Word
Education
Universidad Rafael Landívar 2008 — 2016
Estudiante Mercadotecnia y Publicidad, Enfoque en el Mercado Internacional
Colegio Bilingue Santa Monica 2002 — 2007
Perito Contador Bilingüe
XumaK June 2013 - October 2013
TELUS International December 2011 - May 2013
Skills
Microsoft Office, Administración y..., Servicio de atención al..., Gestión de proyectos, Microsoft Excel, Liderazgo, Ventas, Planificación..., Mercadotecnia, Microsoft Word
Education
Universidad Rafael Landívar 2008 — 2016
Estudiante Mercadotecnia y Publicidad, Enfoque en el Mercado Internacional
Colegio Bilingue Santa Monica 2002 — 2007
Perito Contador Bilingüe
Amber Vaughn's TELUS International Experience July 2015 - Present
Job Reservations, Call Center Agent II at AH4R
Industry Real Estate
Experience
TELUS International July 2015 - Present
American Homes 4 Rent March 2014 - May 2015
Diamond Resorts International August 2013 - November 2013
Citi May 2008 - October 2011
Skills
Customer Service, Call Centers, Loans, Sales, Coaching, Time Management, Marketing, Credit Cards, Credit, Microsoft Word, Accounting, Team Building, Leadership, Microsoft Excel, Microsoft Office, Outlook, Management, Event Planning, PowerPoint, Marketing Strategy, Social Networking, Real Estate, Sales Management, Social Media, Cold Calling
Education
College of Southern Nevada 2012 — 2017
cardiorepitory science
TELUS International July 2015 - Present
American Homes 4 Rent March 2014 - May 2015
Diamond Resorts International August 2013 - November 2013
Citi May 2008 - October 2011
Skills
Customer Service, Call Centers, Loans, Sales, Coaching, Time Management, Marketing, Credit Cards, Credit, Microsoft Word, Accounting, Team Building, Leadership, Microsoft Excel, Microsoft Office, Outlook, Management, Event Planning, PowerPoint, Marketing Strategy, Social Networking, Real Estate, Sales Management, Social Media, Cold Calling
Education
College of Southern Nevada 2012 — 2017
cardiorepitory science
Rebekah Tully, CHRP Rebekah Tully, CHRP's TELUS International Experience August 2013 - July 2014
Job HR Recruiter at Zappos Family of Companies
Industry Retail
Experience
Zappos Family of Companies April 2015 - Present
TELUS International August 2013 - July 2014
Alberta School Employee Benefit Plan (ASEBP) December 2011 - July 2013
PCL Construction November 2008 - December 2011
TELUS December 2005 - October 2008
Dell Inc. 2004 - 2005
Principal Financial Group 1998 - 2003
Skills
Employee Engagement, Employee Relations, Performance Management, HRIS, Onboarding, Recruiting, Succession Planning, Talent Acquisition, Deferred Compensation, HR Policies, Human Resources, Workshop Facilitation, Training Delivery, Leadership Development, Career Development, Employee Training, Talent Management, New Hire Orientations, Interviews, Labor Relations, Workforce Planning, Benefits Administration, Personnel Management, Applicant Tracking...
Education
Iowa State University
University of Alberta
Human Resources Management
Zappos Family of Companies April 2015 - Present
TELUS International August 2013 - July 2014
Alberta School Employee Benefit Plan (ASEBP) December 2011 - July 2013
PCL Construction November 2008 - December 2011
TELUS December 2005 - October 2008
Dell Inc. 2004 - 2005
Principal Financial Group 1998 - 2003
Skills
Employee Engagement, Employee Relations, Performance Management, HRIS, Onboarding, Recruiting, Succession Planning, Talent Acquisition, Deferred Compensation, HR Policies, Human Resources, Workshop Facilitation, Training Delivery, Leadership Development, Career Development, Employee Training, Talent Management, New Hire Orientations, Interviews, Labor Relations, Workforce Planning, Benefits Administration, Personnel Management, Applicant Tracking...
Education
Iowa State University
University of Alberta
Human Resources Management
Clarence Willey Clarence Willey's TELUS International Experience May 2010 - June 2013
Job Student at Full Sail University
Industry Design
Experience
TELUS International May 2010 - June 2013
Skills
Photoshop, Digital Media, Digital Marketing, Web Design, Web Development, Website Development, Web Content, Web Marketing, Management, Time Management, Windows
Education
Full Sail University 2013 — 2015
Bachelor of Science (BS), Web Page, Digital/Multimedia and Information Resources Design
Booker T. Washington H.S. 1992 — 1996
High School Diploma
TELUS International May 2010 - June 2013
Skills
Photoshop, Digital Media, Digital Marketing, Web Design, Web Development, Website Development, Web Content, Web Marketing, Management, Time Management, Windows
Education
Full Sail University 2013 — 2015
Bachelor of Science (BS), Web Page, Digital/Multimedia and Information Resources Design
Booker T. Washington H.S. 1992 — 1996
High School Diploma
Elexia Stanley Elexia Stanley's TELUS International Experience September 2013 - Present
Job Customer Experience Lead at TELUS International
Industry Outsourcing/Offshoring
Experience
TELUS International September 2013 - Present
TELUS International October 2012 - September 2013
TELUS International October 2011 - October 2012
Sugar Factory LLC. June 2009 - October 2011
Cox Communications February 2008 - January 2009
CompUSA January 2005 - February 2008
Skills
BPO, Workforce Management, Call Centers, Quality Assurance, Transition Management, Test Planning, Contact Centers, User Acceptance Testing, COPC, Sla, Outsourcing, Service Delivery, Customer Experience, Quality Management, Six Sigma, Training, Telecommunications, Analysis, Inbound Marketing, Call Center Development, Vendor Management, Avaya, Telemarketing, Offshoring, Team Management, Sales, Business Process..., Customer Satisfaction, Technical Support, Process Improvement, Operational Excellence, CRM, Retail, Operations Management, Customer Retention, Customer Service, Customer Engagement, Business Analysis, Customer Service..., Management, Team Leadership, Employee Engagement, Procurement, Employee Training, Managed Services, Training Delivery, Performance Management, Team Building, Coaching, SLA
Education
College of Southern Nevada 2000 — 2004
Associate of Science (A.S.), Criminology
TELUS International September 2013 - Present
TELUS International October 2012 - September 2013
TELUS International October 2011 - October 2012
Sugar Factory LLC. June 2009 - October 2011
Cox Communications February 2008 - January 2009
CompUSA January 2005 - February 2008
Skills
BPO, Workforce Management, Call Centers, Quality Assurance, Transition Management, Test Planning, Contact Centers, User Acceptance Testing, COPC, Sla, Outsourcing, Service Delivery, Customer Experience, Quality Management, Six Sigma, Training, Telecommunications, Analysis, Inbound Marketing, Call Center Development, Vendor Management, Avaya, Telemarketing, Offshoring, Team Management, Sales, Business Process..., Customer Satisfaction, Technical Support, Process Improvement, Operational Excellence, CRM, Retail, Operations Management, Customer Retention, Customer Service, Customer Engagement, Business Analysis, Customer Service..., Management, Team Leadership, Employee Engagement, Procurement, Employee Training, Managed Services, Training Delivery, Performance Management, Team Building, Coaching, SLA
Education
College of Southern Nevada 2000 — 2004
Associate of Science (A.S.), Criminology
Amanda Blood Amanda Blood's TELUS International Experience July 2014 - Present
Job Customer Experience Coach at TELUS International
Industry Consumer Services
Experience
TELUS International July 2014 - Present
TELUS International June 2013 - July 2014
Christopher R Oram November 2010 - August 2011
Galaxy Theatre May 2007 - November 2010
Skills
Administrative Law, Customer Service, Sales, Employee Training, Multi Tasking, Microsoft Word, Problem Solving, Close Attention to..., Learning Quickly, Always Willing to Learn, Dependable Team Player, Customer Experience, Team Leadership, Typing, Communication, Filing, Management, Customer Satisfaction, Coaching, Training, Call Centers, Troubleshooting, Leadership, Presentations, Process Improvement, Telephone Skills, Team Management, Data Entry, Technical Support, Phone Etiquette, Customer Support, Time Management, Computer Proficiency, Administrative...
Education
College of Southern Nevada 2011 — 2014
Associate of Arts and Sciences (A.A.S.), Deaf Studies and Interpreting
Mojave High School 2005 — 2009
TELUS International July 2014 - Present
TELUS International June 2013 - July 2014
Christopher R Oram November 2010 - August 2011
Galaxy Theatre May 2007 - November 2010
Skills
Administrative Law, Customer Service, Sales, Employee Training, Multi Tasking, Microsoft Word, Problem Solving, Close Attention to..., Learning Quickly, Always Willing to Learn, Dependable Team Player, Customer Experience, Team Leadership, Typing, Communication, Filing, Management, Customer Satisfaction, Coaching, Training, Call Centers, Troubleshooting, Leadership, Presentations, Process Improvement, Telephone Skills, Team Management, Data Entry, Technical Support, Phone Etiquette, Customer Support, Time Management, Computer Proficiency, Administrative...
Education
College of Southern Nevada 2011 — 2014
Associate of Arts and Sciences (A.A.S.), Deaf Studies and Interpreting
Mojave High School 2005 — 2009
Giuseppe Macchiaverna Giuseppe Macchiaverna's TELUS International Experience March 2013 - September 2014
Job Content Writer
Industry Online Media
Experience
Jennifer Web Design Las Vegas September 2014 - Present
Ten Lanterns Media Ltd October 2010 - Present
TELUS International March 2013 - September 2014
Las Vegas Best Defense Radio Show October 2011 - August 2012
Structure Studios April 2006 - October 2010
Skills
Online Marketing, SEO, Web Design, Social Media Marketing, Google Analytics, Social Networking, Online Advertising, WordPress, Dreamweaver, Graphic Design, Flash, Photoshop, Website Development, Corporate Branding, Marketing, Content Strategy, Photography, Graphics, SEO copywriting, Social Media, Email Marketing, User Experience, Advertising, Lead Generation, Digital Marketing, Blogging, Marketing Strategy, Product Marketing, Copywriting, Writing, Web Content, Entrepreneurship, Management, DoubleClick, DFA, Marketing Communications, SMO, DCM, Brand Development, Creative Direction, MediaVisor, Facebook, User Interface Design, Adobe Creative Suite, Public Speaking, Communication, Technical Writing, Team Leadership
Education
UNLV 2011 — 2012
Internet Design and Technology Certificate, Web Page, Digital/Multimedia and Information Resources Design
Johnson and Wales University 2003 — 2004
International Business
Bishop Gorman High School 1991 — 1994
Jennifer Web Design Las Vegas September 2014 - Present
Ten Lanterns Media Ltd October 2010 - Present
TELUS International March 2013 - September 2014
Las Vegas Best Defense Radio Show October 2011 - August 2012
Structure Studios April 2006 - October 2010
Skills
Online Marketing, SEO, Web Design, Social Media Marketing, Google Analytics, Social Networking, Online Advertising, WordPress, Dreamweaver, Graphic Design, Flash, Photoshop, Website Development, Corporate Branding, Marketing, Content Strategy, Photography, Graphics, SEO copywriting, Social Media, Email Marketing, User Experience, Advertising, Lead Generation, Digital Marketing, Blogging, Marketing Strategy, Product Marketing, Copywriting, Writing, Web Content, Entrepreneurship, Management, DoubleClick, DFA, Marketing Communications, SMO, DCM, Brand Development, Creative Direction, MediaVisor, Facebook, User Interface Design, Adobe Creative Suite, Public Speaking, Communication, Technical Writing, Team Leadership
Education
UNLV 2011 — 2012
Internet Design and Technology Certificate, Web Page, Digital/Multimedia and Information Resources Design
Johnson and Wales University 2003 — 2004
International Business
Bishop Gorman High School 1991 — 1994
Carlon Livingston Carlon Livingston's TELUS International Experience November 2013 - May 2014
Job Salesperson at Nordstrom
Industry Retail
Experience
TELUS International November 2013 - May 2014
Nordstrom February 2011 - November 2013
Walmart August 2010 - July 2011
Connextions January 2009 - August 2010
Fuel Pizza & Wings April 2006 - May 2008
Skills
Visual Merchandising, Sales, Customer Service, Software Installation, iWork, Microsoft Office, Conflict Resolution, Online & Offline Media, Inventory Management, Customer Retention, Research, Access, Employee Training, Social Skills, Staff Development, Presentations, Organization, Appointment Scheduling, Data Entry, Invoicing, Telephone Skills
Education
Central Piedmont Community College 2010 — 2012
Associate's degree, Business Administration and Management, General
Spelman College
TELUS International November 2013 - May 2014
Nordstrom February 2011 - November 2013
Walmart August 2010 - July 2011
Connextions January 2009 - August 2010
Fuel Pizza & Wings April 2006 - May 2008
Skills
Visual Merchandising, Sales, Customer Service, Software Installation, iWork, Microsoft Office, Conflict Resolution, Online & Offline Media, Inventory Management, Customer Retention, Research, Access, Employee Training, Social Skills, Staff Development, Presentations, Organization, Appointment Scheduling, Data Entry, Invoicing, Telephone Skills
Education
Central Piedmont Community College 2010 — 2012
Associate's degree, Business Administration and Management, General
Spelman College
Eduardo Arevalo Eduardo Arevalo's TELUS International Experience April 2011 - November 2012
Job Recruitment Manager at TELUS International Central America
Industry Outsourcing/Offshoring
Experience
TELUS International Central America November 2014 - Present
Sprint November 2012 - November 2014
TELUS International April 2011 - November 2012
Transactel December 2010 - April 2011
Transactel June 2008 - December 2010
BSG September 2010 - November 2010
Capgemini Energy February 2007 - June 2008
Capgemini January 2006 - January 2007
Transactel 2005 - 2006
Skills
Spanish, English, Six Sigma, Process Improvement, Call Center, Customer Service, Performance Management, Quality Assurance, BPO, Forecasting, Vendor Management, Customer Experience, Workforce Management, Offshoring, Excel, Microsoft Office, Coaching, Strategy, Call Centers, Training, Management, Operations Management, Software Documentation, Outsourcing
Education
Aden Business School 2014 — 2016
Master's degree, Business Administration and Management, General
Universidad de Los Andes 2012 — 2012
New ways of learning, Learning
Presto University Guatemala 2009 — 2011
Bachelor, Business Administration
Adelaide University 2007 — 2007
Black Belt, Six Sigma
Universidad Rafael Landívar 2001 — 2005
Bachelor, Politics and International Affairs
TELUS International Central America November 2014 - Present
Sprint November 2012 - November 2014
TELUS International April 2011 - November 2012
Transactel December 2010 - April 2011
Transactel June 2008 - December 2010
BSG September 2010 - November 2010
Capgemini Energy February 2007 - June 2008
Capgemini January 2006 - January 2007
Transactel 2005 - 2006
Skills
Spanish, English, Six Sigma, Process Improvement, Call Center, Customer Service, Performance Management, Quality Assurance, BPO, Forecasting, Vendor Management, Customer Experience, Workforce Management, Offshoring, Excel, Microsoft Office, Coaching, Strategy, Call Centers, Training, Management, Operations Management, Software Documentation, Outsourcing
Education
Aden Business School 2014 — 2016
Master's degree, Business Administration and Management, General
Universidad de Los Andes 2012 — 2012
New ways of learning, Learning
Presto University Guatemala 2009 — 2011
Bachelor, Business Administration
Adelaide University 2007 — 2007
Black Belt, Six Sigma
Universidad Rafael Landívar 2001 — 2005
Bachelor, Politics and International Affairs
Claudia Fernandez-Kersey's TELUS International Experience August 2012 - Present
Job Senior Learning Services Specialist (Chat/Voice) at TELUS International
Industry Professional Training & Coaching
Experience
TELUS International August 2012 - Present
APAC Customer Services November 2011 - August 2012
AAA Northern California, Nevada & Utah Insurance Exchange April 2005 - May 2011
Skills
Strategic Planning, Customer Satisfaction, Coaching, Team Building, Leadership Development, BPO, Training Needs Analysis, Performance Management, Training, Customer Service, Change Management, Management, Leadership, Employee Training, Customer Experience, Call Centers, Creative Writing, Employee Relations, Training Delivery, Employee Engagement, Customer Retention, Organizational..., Recruiting, Team Leadership, Process Improvement, Team Management, Microsoft Excel, Time Management, Public Speaking, Strategy, Workforce Management, Social Media, Program Management, Project Management, Microsoft Word, PowerPoint, Interviews, Teaching, Onboarding, Communication, Contact Centers, Quality Assurance, Talent Management, Operations Management, Sales, Human Resources, Marketing Strategy, Workshop Facilitation
Education
Hunter College 1998 — 2001
Bachelor of Arts (B.A.), English Language and Literature, Creative Writing, Art History (Triple Major)
Bates College 1994 — 1998
Bachelor of Arts (B.A.), Theater
TELUS International August 2012 - Present
APAC Customer Services November 2011 - August 2012
AAA Northern California, Nevada & Utah Insurance Exchange April 2005 - May 2011
Skills
Strategic Planning, Customer Satisfaction, Coaching, Team Building, Leadership Development, BPO, Training Needs Analysis, Performance Management, Training, Customer Service, Change Management, Management, Leadership, Employee Training, Customer Experience, Call Centers, Creative Writing, Employee Relations, Training Delivery, Employee Engagement, Customer Retention, Organizational..., Recruiting, Team Leadership, Process Improvement, Team Management, Microsoft Excel, Time Management, Public Speaking, Strategy, Workforce Management, Social Media, Program Management, Project Management, Microsoft Word, PowerPoint, Interviews, Teaching, Onboarding, Communication, Contact Centers, Quality Assurance, Talent Management, Operations Management, Sales, Human Resources, Marketing Strategy, Workshop Facilitation
Education
Hunter College 1998 — 2001
Bachelor of Arts (B.A.), English Language and Literature, Creative Writing, Art History (Triple Major)
Bates College 1994 — 1998
Bachelor of Arts (B.A.), Theater
Bill Randall Bill Randall's TELUS International Experience May 2012 - September 2014
Job Chat Supervisor* at Netflix CS
Industry Information Technology and Services
Experience
NetflixCS October 2014 - Present
TELUS International May 2012 - September 2014
After Z Marketing January 2009 - April 2012
Zappos Family of Companies July 2006 - November 2008
Skills
Call Centers, Leadership, Team Leadership, Team Building, Training, Staff Development, Quality Assurance, Research, Client Development, Client Liaison, Sales, Social Media, Social Media Marketing, Social Networking, Web Applications, Website Development, Web Marketing, Twitter, Microsoft Office, CMS, Apollo, Sabre, Worldspan, Customer Satisfaction, Coaching, Customer Service, Workforce Management, BPO, Avaya, Time Management, Employee Training, Team Management, Outsourcing, Performance Management, Customer Retention, French-Canadian Privacy..., Operations Management, Account Management, Process Improvement
Education
College of Southern Nevada 2005 — 2010
Secondary Education and Teaching
International Air and Hospitality Academy 1993 — 1994
Tourism and Travel Services Management
NetflixCS October 2014 - Present
TELUS International May 2012 - September 2014
After Z Marketing January 2009 - April 2012
Zappos Family of Companies July 2006 - November 2008
Skills
Call Centers, Leadership, Team Leadership, Team Building, Training, Staff Development, Quality Assurance, Research, Client Development, Client Liaison, Sales, Social Media, Social Media Marketing, Social Networking, Web Applications, Website Development, Web Marketing, Twitter, Microsoft Office, CMS, Apollo, Sabre, Worldspan, Customer Satisfaction, Coaching, Customer Service, Workforce Management, BPO, Avaya, Time Management, Employee Training, Team Management, Outsourcing, Performance Management, Customer Retention, French-Canadian Privacy..., Operations Management, Account Management, Process Improvement
Education
College of Southern Nevada 2005 — 2010
Secondary Education and Teaching
International Air and Hospitality Academy 1993 — 1994
Tourism and Travel Services Management
Herbert Fuhlrott Herbert Fuhlrott's TELUS International Experience May 2015 - Present
Job VP Customer Relations at TELUS International
Industry Outsourcing/Offshoring
Experience
TELUS International May 2015 - Present
Transactel December 2012 - Present
Transactel January 2012 - December 2012
Transactel January 2010 - December 2010
Transactel April 2009 - December 2009
Pollo Campero May 2005 - March 2009
Overnight June 2000 - March 2005
Skills
BPO, Call Center, Customer Experience, Outsourcing, Workforce Management, Process Improvement, Contact Centers, Employee Engagement, Business Strategy, Strategy, Business Process..., Business Planning, Sales Management, Employee Relations, Analytics, Operational Excellence, Coaching, Performance Management, Operations Management, Call Centers, Vendor Management, Customer Satisfaction, Management, Six Sigma, Project Management, Strategic Planning, Analysis, Telecommunications, Customer Retention, Forecasting, Team Management, CRM, Leadership, Team Leadership, Team Building, Change Management
Education
Universidad Francisco Marroquín 2004 — 2006
MBA, Minor in Strategy
Universidad Galileo 2003 — 2004
ISO 9001-2000 Quality Management Certification
Universidad Francisco Marroquín 2000 — 2004
Industrial Engineering
TELUS International May 2015 - Present
Transactel December 2012 - Present
Transactel January 2012 - December 2012
Transactel January 2010 - December 2010
Transactel April 2009 - December 2009
Pollo Campero May 2005 - March 2009
Overnight June 2000 - March 2005
Skills
BPO, Call Center, Customer Experience, Outsourcing, Workforce Management, Process Improvement, Contact Centers, Employee Engagement, Business Strategy, Strategy, Business Process..., Business Planning, Sales Management, Employee Relations, Analytics, Operational Excellence, Coaching, Performance Management, Operations Management, Call Centers, Vendor Management, Customer Satisfaction, Management, Six Sigma, Project Management, Strategic Planning, Analysis, Telecommunications, Customer Retention, Forecasting, Team Management, CRM, Leadership, Team Leadership, Team Building, Change Management
Education
Universidad Francisco Marroquín 2004 — 2006
MBA, Minor in Strategy
Universidad Galileo 2003 — 2004
ISO 9001-2000 Quality Management Certification
Universidad Francisco Marroquín 2000 — 2004
Industrial Engineering
Brittani Brown Brittani Brown's TELUS International Experience February 2013 - September 2014
Job Consumer Services at Access Health CT
Industry Consumer Services
Experience
Access Health CT November 2014 - Present
TELUS International February 2013 - September 2014
Williams-Sonoma Corporate October 2012 - January 2013
Carson's 2010 - 2012
Roosevelt University January 2009 - April 2011
Skills
Customer Service, Receptionist Duties, Sales, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Social Networking, Event Planning, Training, Strategic Planning, Management, Public Speaking, Time Management, Data Entry
Education
Roosevelt University 2012 — 2015
M.A, Training and Development- Human Performance Improvement
Roosevelt University 2006 — 2011
Bachelor of Arts (B.A.), child psychology
Access Health CT November 2014 - Present
TELUS International February 2013 - September 2014
Williams-Sonoma Corporate October 2012 - January 2013
Carson's 2010 - 2012
Roosevelt University January 2009 - April 2011
Skills
Customer Service, Receptionist Duties, Sales, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Social Networking, Event Planning, Training, Strategic Planning, Management, Public Speaking, Time Management, Data Entry
Education
Roosevelt University 2012 — 2015
M.A, Training and Development- Human Performance Improvement
Roosevelt University 2006 — 2011
Bachelor of Arts (B.A.), child psychology
Daniella Piciacchia Daniella Piciacchia's TELUS International Experience July 2007 - May 2009
Job Product Analysis
Industry Insurance
Experience
TD Insurance January 2015 - Present
TD October 2013 - January 2015
TD April 2013 - October 2013
Aon Hewitt September 2011 - October 2012
PBI Actuarial Consultants May 2010 - September 2010
Concordia University September 2009 - March 2010
TELUS International July 2007 - May 2009
Skills
Actuarial Science, Deliver Results, Problem Solving, Creative Solutions, Passion for Success, True Team Player, Entrepreneurship, Risk Management, Mathematical Modeling, Highly Dedicated, Analytics, Team, Statistical Modeling, Mathematical Analysis, Microsoft Excel, Business Ethics, Data Analysis, Defined Benefit, Pensions, Actuaries
Education
Concordia University 2008 — 2011
Actuarial Mathematics
TD Insurance January 2015 - Present
TD October 2013 - January 2015
TD April 2013 - October 2013
Aon Hewitt September 2011 - October 2012
PBI Actuarial Consultants May 2010 - September 2010
Concordia University September 2009 - March 2010
TELUS International July 2007 - May 2009
Skills
Actuarial Science, Deliver Results, Problem Solving, Creative Solutions, Passion for Success, True Team Player, Entrepreneurship, Risk Management, Mathematical Modeling, Highly Dedicated, Analytics, Team, Statistical Modeling, Mathematical Analysis, Microsoft Excel, Business Ethics, Data Analysis, Defined Benefit, Pensions, Actuaries
Education
Concordia University 2008 — 2011
Actuarial Mathematics
Sheri Ramsey-Lewis Sheri Ramsey-Lewis's TELUS International Experience December 2013 - Present
Job Operations Manager at TELUS International
Industry Outsourcing/Offshoring
Experience
TELUS International December 2013 - Present
TELUS International December 2011 - December 2013
Starbucks March 2009 - December 2011
New Horizon Kids Quest December 2004 - June 2007
Skills
Call Center, Customer-focused, Online Gaming, Social Media, Social Networking, Edutainment, Education, Training, Training Delivery, Innovation, Managing Associates, Marketing, Talent Management, Budget Reconciliation, Time Management, Customer Service, Microsoft Office, Call Centers, Team Building, Coaching, Account Management, Customer Experience, Operations Management, PowerPoint, Outlook, Customer Satisfaction, Management, Team Leadership, Leadership, CRM
Education
College of Southern Nevada 2000 — 2004
Educational Leadership and Administration, Psychology, Business Administration
TELUS International December 2013 - Present
TELUS International December 2011 - December 2013
Starbucks March 2009 - December 2011
New Horizon Kids Quest December 2004 - June 2007
Skills
Call Center, Customer-focused, Online Gaming, Social Media, Social Networking, Edutainment, Education, Training, Training Delivery, Innovation, Managing Associates, Marketing, Talent Management, Budget Reconciliation, Time Management, Customer Service, Microsoft Office, Call Centers, Team Building, Coaching, Account Management, Customer Experience, Operations Management, PowerPoint, Outlook, Customer Satisfaction, Management, Team Leadership, Leadership, CRM
Education
College of Southern Nevada 2000 — 2004
Educational Leadership and Administration, Psychology, Business Administration
John Deck's TELUS International Experience May 2012 - January 2014
Job Senior Account Manager at crobo
Industry Marketing and Advertising
Experience
crobo September 2015 - Present
Taptica January 2014 - September 2015
TELUS International May 2012 - January 2014
Las Vegas Cash Now July 2010 - January 2012
Manpower Staffing January 2007 - May 2010
Archer Creek Studios January 2006 - January 2008
IKON Office Solutions August 2000 - December 2004
C.M.R. December 1997 - July 1999
Skills
Team Leadership, Customer Service, Call Centers, Project Management, Team Building, Microsoft Excel, Microsoft Office, Leadership, Management, Photography, Energy, Distribution Strategies, Process Improvement, Online Advertising, Call Center..., Sales, Troubleshooting, Access, Quality Assurance, Versatile Writer, Google Analytics, Google DFA, Advertising, Account Management, Customer Retention, Customer Satisfaction, Business Development, Social Media, Mobile Marketing, Online Marketing, Social Media Marketing, Team Management, Strategy, Training, Digital Marketing, Digital Media, Operations Management, Mobile Devices, New Business Development, CRM, Lead Generation, SEO, Marketing Strategy, Strategic Partnerships, Email Marketing, Customer Experience, Salesforce.com, Marketing, Digital Strategy, Communication
Education
Eastern Illinois University 1994 — 1999
B.A., English/Creative Writing
crobo September 2015 - Present
Taptica January 2014 - September 2015
TELUS International May 2012 - January 2014
Las Vegas Cash Now July 2010 - January 2012
Manpower Staffing January 2007 - May 2010
Archer Creek Studios January 2006 - January 2008
IKON Office Solutions August 2000 - December 2004
C.M.R. December 1997 - July 1999
Skills
Team Leadership, Customer Service, Call Centers, Project Management, Team Building, Microsoft Excel, Microsoft Office, Leadership, Management, Photography, Energy, Distribution Strategies, Process Improvement, Online Advertising, Call Center..., Sales, Troubleshooting, Access, Quality Assurance, Versatile Writer, Google Analytics, Google DFA, Advertising, Account Management, Customer Retention, Customer Satisfaction, Business Development, Social Media, Mobile Marketing, Online Marketing, Social Media Marketing, Team Management, Strategy, Training, Digital Marketing, Digital Media, Operations Management, Mobile Devices, New Business Development, CRM, Lead Generation, SEO, Marketing Strategy, Strategic Partnerships, Email Marketing, Customer Experience, Salesforce.com, Marketing, Digital Strategy, Communication
Education
Eastern Illinois University 1994 — 1999
B.A., English/Creative Writing
Juan Diego Aguirre's TELUS International Experience August 2014 - Present
Job Project Manager 46MW Cogeneracion Plant
Industry Mechanical or Industrial Engineering
Experience
Ingenio San Diego July 2015 - Present
TELUS International August 2014 - Present
TELUS International December 2012 - July 2014
Electrodesa Ingenieria y Desarrollo Industrial April 2012 - September 2012
Ingenio Magdalena March 2011 - March 2012
Transactel December 2008 - February 2011
Skills
Six Sigma, Microsoft Office, Spanish, English, Team Leadership, Customer Service, Project Planning, Negotiation, Outsourcing, Project Management, Call Center, Microsoft Excel, Microsoft Word, SAP, Analysis, AutoCAD, Inventor, Java, Liderazgo de equipos, Servicio de atención al...
Education
ESI School of Management 2013 — 2014
Master of Business Administration (MBA), Master in Business Administration
Universidad del Valle de Guatemala 2005 — 2011
Bachelor of Science (B.Sc.), Mechanical Engineering
Ingenio San Diego July 2015 - Present
TELUS International August 2014 - Present
TELUS International December 2012 - July 2014
Electrodesa Ingenieria y Desarrollo Industrial April 2012 - September 2012
Ingenio Magdalena March 2011 - March 2012
Transactel December 2008 - February 2011
Skills
Six Sigma, Microsoft Office, Spanish, English, Team Leadership, Customer Service, Project Planning, Negotiation, Outsourcing, Project Management, Call Center, Microsoft Excel, Microsoft Word, SAP, Analysis, AutoCAD, Inventor, Java, Liderazgo de equipos, Servicio de atención al...
Education
ESI School of Management 2013 — 2014
Master of Business Administration (MBA), Master in Business Administration
Universidad del Valle de Guatemala 2005 — 2011
Bachelor of Science (B.Sc.), Mechanical Engineering
María Alejandra Ramírez Girón María Alejandra Ramírez Girón's TELUS International Experience January 2006 - December 2007
Job Coordinadora de Asuntos Corporativos Caribe y Centroamerica
Industry International Affairs
Experience
PepsiCo September 2014 - Present
United Way Guatemala March 2010 - September 2013
Telus International January 2006 - December 2007
AFS Intercultural Programs July 2004 - June 2005
Interexchange June 2003 - June 2004
Skills
Communication, Nonprofits, Public Speaking, Research, Strategic Planning, Event Planning, Community Outreach, Corporate Social..., Customer Service, Event Management, Institutional Relations, Fundraising, Social Media, Corporate Events, Writing, Social Networking, Oratoria, Organizaciones sin..., Organización de eventos, Planificación..., Redes sociales, Gestión de eventos, Investigación y...
Education
EAE Business School 2012 — 2014
Master's degree, Dirección en Comunicación Corporativa
Universidad Rafael Landívar 2005 — 2010
Licentiate degree, Relaciones Internacionales
PepsiCo September 2014 - Present
United Way Guatemala March 2010 - September 2013
Telus International January 2006 - December 2007
AFS Intercultural Programs July 2004 - June 2005
Interexchange June 2003 - June 2004
Skills
Communication, Nonprofits, Public Speaking, Research, Strategic Planning, Event Planning, Community Outreach, Corporate Social..., Customer Service, Event Management, Institutional Relations, Fundraising, Social Media, Corporate Events, Writing, Social Networking, Oratoria, Organizaciones sin..., Organización de eventos, Planificación..., Redes sociales, Gestión de eventos, Investigación y...
Education
EAE Business School 2012 — 2014
Master's degree, Dirección en Comunicación Corporativa
Universidad Rafael Landívar 2005 — 2010
Licentiate degree, Relaciones Internacionales
Alvaro Gerardo Ortiz Trujillo Alvaro Gerardo Ortiz Trujillo's TELUS International Experience January 2007 - August 2013
Job Technology Services en EGS Corp
Industry Information Technology and Services
Experience
Expert Global Solutions August 2013 - Present
TELUS International January 2007 - August 2013
Transactel January 2007 - December 2011
Transactel –Telus International Inc January 2007 - April 2009
Skills
Call Centers, Network Administration, ITIL, Network Monitoring Tools, Service Delivery, Outsourcing, Vendor Management, Sla, Telecommunications, Customer Experience, Key Performance..., Process Improvement, Six Sigma, Active Directory, Operations Management, Quality Assurance, CCNA, BPO, Performance Management, Avaya, Contact Centers, Servers, Network Architecture, Windows Server, Wireless Networking, VMware, Management, Change Management, Windows 7, Windows, Technical Support, IT Service Management, Data Center, IT Operations, IT Management, Routers, WAN, Switches, Troubleshooting, Mejora de procesos, Centro de llamadas, Subcontratación
Education
Universidad Galileo
Pro Diver Guatemala - Padi Center 2013 — 2014
Open Water Autonomous Diver Standar, Scuba Diving
Expert Global Solutions August 2013 - Present
TELUS International January 2007 - August 2013
Transactel January 2007 - December 2011
Transactel –Telus International Inc January 2007 - April 2009
Skills
Call Centers, Network Administration, ITIL, Network Monitoring Tools, Service Delivery, Outsourcing, Vendor Management, Sla, Telecommunications, Customer Experience, Key Performance..., Process Improvement, Six Sigma, Active Directory, Operations Management, Quality Assurance, CCNA, BPO, Performance Management, Avaya, Contact Centers, Servers, Network Architecture, Windows Server, Wireless Networking, VMware, Management, Change Management, Windows 7, Windows, Technical Support, IT Service Management, Data Center, IT Operations, IT Management, Routers, WAN, Switches, Troubleshooting, Mejora de procesos, Centro de llamadas, Subcontratación
Education
Universidad Galileo
Pro Diver Guatemala - Padi Center 2013 — 2014
Open Water Autonomous Diver Standar, Scuba Diving
Gordon Bruce Gordon Bruce's TELUS International Experience March 1978 - September 1996
Job Owner: Neatfreak
Industry Consumer Services
Experience
Neatfreak August 2008 - Present
Magnum Communications August 2003 - April 2007
Advanced Business Communications March 1998 - August 2003
TELUS International March 1978 - September 1996
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Strategic Planning, Team Building, PowerPoint, Sales, Sales Management, Public Speaking, Social Media, New Business Development, Negotiation, Coaching, Outlook, Management, Account Management
Education
Southern Alberta Institute of Technology / SAIT 1980 — 1982
Communications Electrician, Telecommunications
William Aberhart High School 1975 — 1977
Neatfreak August 2008 - Present
Magnum Communications August 2003 - April 2007
Advanced Business Communications March 1998 - August 2003
TELUS International March 1978 - September 1996
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Strategic Planning, Team Building, PowerPoint, Sales, Sales Management, Public Speaking, Social Media, New Business Development, Negotiation, Coaching, Outlook, Management, Account Management
Education
Southern Alberta Institute of Technology / SAIT 1980 — 1982
Communications Electrician, Telecommunications
William Aberhart High School 1975 — 1977
Allayne Fields's TELUS International Experience August 2014 - Present
Job Customer Service
Industry Consumer Services
Experience
TELUS International August 2014 - Present
Taco Bell October 2010 - March 2012
MetLife April 2007 - January 2008
Skills
Microsoft Word, Microsoft Office, Microsoft Excel, Outlook, Customer Service, Training, Data Entry, Teamwork, Time Management, Social Media, CPR Certified
Education
Sinclair Community College 2012 — 2014
Associate's degree, Mental Health Technology
Ohio Institute of Photography and Technology 2003 — 2005
Associates, Medical office management/medical assisting
TELUS International August 2014 - Present
Taco Bell October 2010 - March 2012
MetLife April 2007 - January 2008
Skills
Microsoft Word, Microsoft Office, Microsoft Excel, Outlook, Customer Service, Training, Data Entry, Teamwork, Time Management, Social Media, CPR Certified
Education
Sinclair Community College 2012 — 2014
Associate's degree, Mental Health Technology
Ohio Institute of Photography and Technology 2003 — 2005
Associates, Medical office management/medical assisting
Eric Carpentier Eric Carpentier's TELUS International Experience January 2007 - December 2008
Job Full Stack Web Developer
Industry Computer Software
Experience
Rick Roberts Technologies May 2015 - Present
Park Shore BMW February 2014 - September 2014
Toyota January 2012 - February 2014
Bell January 2009 - December 2011
TELUS International January 2007 - December 2008
Skills
Ruby on Rails, JavaScript, Social Media, jQuery, CSS, PostgreSQL, HTML, Social Media Marketing, Customer Satisfaction, TDD (Test Driven..., Management, Sales, Customer Retention, Customer Service, Sales Management, Team Management, Team Leadership, Leadership, Marketing, Account Management, Event Planning
Education
CodeCore Developer Bootcamp 2015 — 2015
Web Development
CEGEP St-Jean-sur-Richelieu
Rick Roberts Technologies May 2015 - Present
Park Shore BMW February 2014 - September 2014
Toyota January 2012 - February 2014
Bell January 2009 - December 2011
TELUS International January 2007 - December 2008
Skills
Ruby on Rails, JavaScript, Social Media, jQuery, CSS, PostgreSQL, HTML, Social Media Marketing, Customer Satisfaction, TDD (Test Driven..., Management, Sales, Customer Retention, Customer Service, Sales Management, Team Management, Team Leadership, Leadership, Marketing, Account Management, Event Planning
Education
CodeCore Developer Bootcamp 2015 — 2015
Web Development
CEGEP St-Jean-sur-Richelieu
Michelle Bolden Michelle Bolden's TELUS International Experience June 2012 - November 2012
Job Admin Agent
Industry Hospitality
Experience
ResortCom International July 2013 - Present
TELUS International June 2012 - November 2012
Caesars Entertainment Corporation August 2008 - November 2011
Skills
Customer Satisfaction, Inbound Marketing, Service Delivery, Escalation, Customer Retention, Customer Support, Computer Hardware, Data Entry, Training, Active Directory, Telecommunications
Education
UNLV 2009 — 2014
Bachelor's degree, Accounting
College of Southern Nevada 2005 — 2009
Associate's degree, Business
ResortCom International July 2013 - Present
TELUS International June 2012 - November 2012
Caesars Entertainment Corporation August 2008 - November 2011
Skills
Customer Satisfaction, Inbound Marketing, Service Delivery, Escalation, Customer Retention, Customer Support, Computer Hardware, Data Entry, Training, Active Directory, Telecommunications
Education
UNLV 2009 — 2014
Bachelor's degree, Accounting
College of Southern Nevada 2005 — 2009
Associate's degree, Business
Nicole C. Carter Nicole C. Carter's TELUS International Experience August 2014 - Present
Job Seasoned Professional Seeking Stable Company for continuing Career
Industry Management Consulting
Experience
Telus international August 2014 - Present
Wonder Dog Academy May 2009 - Present
National Credit Center January 2014 - May 2014
LegalMatch.com July 2013 - December 2013
Bids That Give September 2012 - June 2013
AMC Apartment Management Consultants June 2011 - August 2012
Eviction Las Vegas September 2009 - 2011
Igs Nevada July 2008 - August 2009
Mortgage industry January 1997 - August 2007
Skills
Training, Payroll, Invoicing, Blogging, Team Building, Microsoft Office, Auditing, PowerPoint, General Ledger, Small Business, Fax, Phone Etiquette, Customer Service..., Negotiation, Banking, Data Entry, Filing, Help Desk Support, Office Equipment, Customer Service, Marketing, Telephone Skills, Microsoft Word, Microsoft Excel, Customer Support, 10 Key, Spreadsheets, File Management, Office Management, Sales, Office Administration, Hiring Employees, Customer Service..., Dispatching, Social Networking, Call Center..., Multi-line Phone, Management, Outlook, Social Media Marketing, Budgets, Entrepreneurship, Team Leadership, Inventory Management, Real Estate, Recruiting, Business Development, Online Advertising, Strategic Planning, Contract Negotiation
Education
University of La Verne 1992 — 1996
Bachelor's degree, General Ed, Pre law
Platt College-Ontario 1994 — 1995
Associate of Arts (A.A.), Paralegal Studies
Telus international August 2014 - Present
Wonder Dog Academy May 2009 - Present
National Credit Center January 2014 - May 2014
LegalMatch.com July 2013 - December 2013
Bids That Give September 2012 - June 2013
AMC Apartment Management Consultants June 2011 - August 2012
Eviction Las Vegas September 2009 - 2011
Igs Nevada July 2008 - August 2009
Mortgage industry January 1997 - August 2007
Skills
Training, Payroll, Invoicing, Blogging, Team Building, Microsoft Office, Auditing, PowerPoint, General Ledger, Small Business, Fax, Phone Etiquette, Customer Service..., Negotiation, Banking, Data Entry, Filing, Help Desk Support, Office Equipment, Customer Service, Marketing, Telephone Skills, Microsoft Word, Microsoft Excel, Customer Support, 10 Key, Spreadsheets, File Management, Office Management, Sales, Office Administration, Hiring Employees, Customer Service..., Dispatching, Social Networking, Call Center..., Multi-line Phone, Management, Outlook, Social Media Marketing, Budgets, Entrepreneurship, Team Leadership, Inventory Management, Real Estate, Recruiting, Business Development, Online Advertising, Strategic Planning, Contract Negotiation
Education
University of La Verne 1992 — 1996
Bachelor's degree, General Ed, Pre law
Platt College-Ontario 1994 — 1995
Associate of Arts (A.A.), Paralegal Studies
Marc Mueller's TELUS International Experience March 2013 - October 2013
Job IT Analyst at Bed Bath & Beyond
Industry Information Technology and Services
Experience
Bed Bath & Beyond December 2014 - Present
MOBILE OIL CHANGE 2014 - Present
Wirtz Beverage Nevada June 2014 - December 2014
CTS January 2014 - September 2014
SAP 2014 - 2014
7-Eleven 2014 - 2014
TELUS International March 2013 - October 2013
Google March 2013 - May 2013
JCM American November 2012 - January 2013
Nevada Health Centers August 2012 - November 2012
Skills
Computer Hardware, Laptops, Software Installation, Windows 7, Desktop Computers, Networking, Microsoft Office, Dell Computers, Remote Desktop, Norton Ghost, Windows, Windows Server, Windows XP Pro, Microsoft Exchange, Printers, Casino, Windows Vista, Microsoft Excel, Microsoft Word, Micros, lenovo, HP LaserJet, Xerox Printers, Hardware Diagnostics, Hardware Installation, Cisco VPN, EHR, EPM, POS, Fiber Optic Cable, Cable Management, Visio, Server Rooms, Data Center, Active Directory, Windows XP
Education
Cerritos College 2010 — 2010
General Studies
Las Vegas Adult Education 2007 — 2007
GED
Bed Bath & Beyond December 2014 - Present
MOBILE OIL CHANGE 2014 - Present
Wirtz Beverage Nevada June 2014 - December 2014
CTS January 2014 - September 2014
SAP 2014 - 2014
7-Eleven 2014 - 2014
TELUS International March 2013 - October 2013
Google March 2013 - May 2013
JCM American November 2012 - January 2013
Nevada Health Centers August 2012 - November 2012
Skills
Computer Hardware, Laptops, Software Installation, Windows 7, Desktop Computers, Networking, Microsoft Office, Dell Computers, Remote Desktop, Norton Ghost, Windows, Windows Server, Windows XP Pro, Microsoft Exchange, Printers, Casino, Windows Vista, Microsoft Excel, Microsoft Word, Micros, lenovo, HP LaserJet, Xerox Printers, Hardware Diagnostics, Hardware Installation, Cisco VPN, EHR, EPM, POS, Fiber Optic Cable, Cable Management, Visio, Server Rooms, Data Center, Active Directory, Windows XP
Education
Cerritos College 2010 — 2010
General Studies
Las Vegas Adult Education 2007 — 2007
GED
TESSA MCCLUNEY TESSA MCCLUNEY's TELUS International Experience March 2013 - January 2014
Job House Manager at Pinnacle Community Services
Industry Health, Wellness and Fitness
Experience
Total LIfe Changes, LLC January 2015 - Present
Pinnacle Community Services March 2014 - Present
It Works Global November 2013 - November 2014
TELUS International March 2013 - January 2014
THE HEIGHTS OF SUMMERLIN August 2011 - April 2012
Urology Specialists of Nevada February 2009 - September 2009
Skills
Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Customer Service, Research, Public Speaking, Healthcare, Teamwork, Social Media, Cpr Certified, Windows, English, CPR Certified, Hospitals, Medical Records, Medicine
Education
College of Southern Nevada 2011 — 2013
Certified Medical Assistant Certification, Practical Nursing, Vocational Nursing and Nursing Assistants
National Health Career Center 2007 — 2007
Certified Medical Assistant Certification, Medical/Clinical Assistant
Total LIfe Changes, LLC January 2015 - Present
Pinnacle Community Services March 2014 - Present
It Works Global November 2013 - November 2014
TELUS International March 2013 - January 2014
THE HEIGHTS OF SUMMERLIN August 2011 - April 2012
Urology Specialists of Nevada February 2009 - September 2009
Skills
Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Customer Service, Research, Public Speaking, Healthcare, Teamwork, Social Media, Cpr Certified, Windows, English, CPR Certified, Hospitals, Medical Records, Medicine
Education
College of Southern Nevada 2011 — 2013
Certified Medical Assistant Certification, Practical Nursing, Vocational Nursing and Nursing Assistants
National Health Career Center 2007 — 2007
Certified Medical Assistant Certification, Medical/Clinical Assistant
Rene Jardin's TELUS International Experience June 2013 - April 2015
Job Industrial Engineer
Industry Mechanical or Industrial Engineering
Experience
Infinity Sales Group, LLC June 2015 - Present
TELUS International June 2013 - April 2015
TELUS International June 2011 - June 2013
Skills
Capacity Planning, Call Centers, Staffing Analysis, Workforce Management, Six Sigma, Microsoft Excel, Reporting & Analysis, Google Sites, Google Docs, Yellow Belt, Real Time Reports, KPI Reports, Process Improvement, Tableau, IEX, Shrinkage, Production Planning, Process Flow..., Customer Experience
Education
Universidad Dr. José Matías Delgado 2009 — 2015
Engineer's Degree, Industrial Engineering
Infinity Sales Group, LLC June 2015 - Present
TELUS International June 2013 - April 2015
TELUS International June 2011 - June 2013
Skills
Capacity Planning, Call Centers, Staffing Analysis, Workforce Management, Six Sigma, Microsoft Excel, Reporting & Analysis, Google Sites, Google Docs, Yellow Belt, Real Time Reports, KPI Reports, Process Improvement, Tableau, IEX, Shrinkage, Production Planning, Process Flow..., Customer Experience
Education
Universidad Dr. José Matías Delgado 2009 — 2015
Engineer's Degree, Industrial Engineering
Jerilee Gonzales Jerilee Gonzales's TELUS International Experience 2012 - 2013
Job General Manager at EVENSTAR LLC
Industry Consumer Services
Experience
EVENSTAR LLC November 2013 - Present
TELUS International 2012 - 2013
TELUS International 2011 - 2012
Medco October 2010 - February 2011
Medco October 2010 - February 2011
Clearwire September 2009 - March 2010
Convergys September 1999 - May 2008
Skills
Supervisory Skills, Coaching, Customer Experience, Workforce Management, Account Management, Strategic Planning, Project Management, Team Management, Performance Management, Microsoft Office, Customer Retention, Employee Relations, Teamwork, Telecommunications, Quality Management, Microsoft Excel, PowerPoint, Outlook, Avaya, Public Speaking, Recruiting, Leadership Development, Troubleshooting, Vendor Management, Outsourcing, Call Center Development, Contact Center..., Operations Management, Sla, Customer Service..., Multi-Team Building /..., Workflow Management, Strategic Analysis /..., Call Center Operations, Continual Process..., Policy / Procedure..., Talent Development, Key Performance..., Time Management, Inbound Marketing, Project Planning, BPO, Talent Management, Call Centers, Avaya Technologies, Customer Satisfaction, Process Improvement, Team Leadership, Customer Service, Team Building
Education
Long Beach City College
Extensive Nursing & Business Studies
Marinello School of Beauty
North Platt Community College
Nursing & Business
EVENSTAR LLC November 2013 - Present
TELUS International 2012 - 2013
TELUS International 2011 - 2012
Medco October 2010 - February 2011
Medco October 2010 - February 2011
Clearwire September 2009 - March 2010
Convergys September 1999 - May 2008
Skills
Supervisory Skills, Coaching, Customer Experience, Workforce Management, Account Management, Strategic Planning, Project Management, Team Management, Performance Management, Microsoft Office, Customer Retention, Employee Relations, Teamwork, Telecommunications, Quality Management, Microsoft Excel, PowerPoint, Outlook, Avaya, Public Speaking, Recruiting, Leadership Development, Troubleshooting, Vendor Management, Outsourcing, Call Center Development, Contact Center..., Operations Management, Sla, Customer Service..., Multi-Team Building /..., Workflow Management, Strategic Analysis /..., Call Center Operations, Continual Process..., Policy / Procedure..., Talent Development, Key Performance..., Time Management, Inbound Marketing, Project Planning, BPO, Talent Management, Call Centers, Avaya Technologies, Customer Satisfaction, Process Improvement, Team Leadership, Customer Service, Team Building
Education
Long Beach City College
Extensive Nursing & Business Studies
Marinello School of Beauty
North Platt Community College
Nursing & Business
Chris del Rosario Chris del Rosario's TELUS International Experience July 2012 - July 2013
Job Client Care Technical Services Analyst at Fiserv
Industry Management Consulting
Experience
Fiserv July 2015 - Present
Bluepoint Solutions July 2013 - July 2015
TELUS International July 2012 - July 2013
Bluefish Wireless March 2009 - June 2012
Bluefish Wireless March 2008 - March 2009
Ford Motor Credit Company September 2007 - December 2007
Fry's Electronics April 2006 - May 2007
Carlsbad Fuels Corporation November 2003 - December 2005
Skills
Call Center..., Help Desk Support, Cellular Communications, Project Management, Account Management, Operations Management, Customer Service, Process Improvement, Microsoft Office, Team Building, Troubleshooting, Call Centers, CRM, Leadership, Management, Customer Satisfaction, Team Management, Coaching, Networking, Team Leadership, Customer Retention, Analysis, Sales, Training
Education
Cal State San Marcos 2004 — 2006
B.A, Communications
Fiserv July 2015 - Present
Bluepoint Solutions July 2013 - July 2015
TELUS International July 2012 - July 2013
Bluefish Wireless March 2009 - June 2012
Bluefish Wireless March 2008 - March 2009
Ford Motor Credit Company September 2007 - December 2007
Fry's Electronics April 2006 - May 2007
Carlsbad Fuels Corporation November 2003 - December 2005
Skills
Call Center..., Help Desk Support, Cellular Communications, Project Management, Account Management, Operations Management, Customer Service, Process Improvement, Microsoft Office, Team Building, Troubleshooting, Call Centers, CRM, Leadership, Management, Customer Satisfaction, Team Management, Coaching, Networking, Team Leadership, Customer Retention, Analysis, Sales, Training
Education
Cal State San Marcos 2004 — 2006
B.A, Communications
Erick Bautista's TELUS International Experience July 2014 - December 2014
Job Workforce Analyst at TELUS International
Industry Outsourcing/Offshoring
Experience
TELUS International July 2014 - December 2014
TELUS International July 2013 - July 2014
GENPACT LLC November 2008 - February 2013
GBM November 2007 - January 2008
Millicom International Cellular (Tigo) November 2001 - January 2002
Skills
Performance Reporting, Green Belt, CMS, SAPScript, SAP, VBA, VBScript, Business Analysis, Business Process..., Team Management, Six Sigma, Collections, Business Process..., Microsoft Excel, Troubleshooting, Data Analysis, Management, Leadership, Technical Support
Education
Universidad Galileo 2010 — 2014
Degree in Computer & Network Administration
Universidad de San Carlos de Guatemala 2002 — 2008
Doctor of Medicine (M.D.)
Liceo Javier 1989 — 2001
Bachelor of Science (B.S.)
TELUS International July 2014 - December 2014
TELUS International July 2013 - July 2014
GENPACT LLC November 2008 - February 2013
GBM November 2007 - January 2008
Millicom International Cellular (Tigo) November 2001 - January 2002
Skills
Performance Reporting, Green Belt, CMS, SAPScript, SAP, VBA, VBScript, Business Analysis, Business Process..., Team Management, Six Sigma, Collections, Business Process..., Microsoft Excel, Troubleshooting, Data Analysis, Management, Leadership, Technical Support
Education
Universidad Galileo 2010 — 2014
Degree in Computer & Network Administration
Universidad de San Carlos de Guatemala 2002 — 2008
Doctor of Medicine (M.D.)
Liceo Javier 1989 — 2001
Bachelor of Science (B.S.)
Alberto Daglio Alvarez Alberto Daglio Alvarez's TELUS International Experience July 2012 - October 2014
Job Executive Staffing Coordinator at Bane Staffing
Industry Human Resources
Experience
Bane Staffing July 2015 - Present
Momentum Marketing group February 2015 - May 2015
TELUS International July 2012 - October 2014
Transactel April 2011 - August 2012
Speak S.A. de C.V. 2010 - 2010
Omega AVC January 2006 - 2007
Skills
Call Centers, Customer Satisfaction, Customer Service, Workforce Management, Spanish, Team Leadership, Leadership Development, Data Analysis, Management, Customer Experience, Business Strategy, Microsoft Office, Italian, Leadership, Project Management, Outsourcing, Photoshop, Pro Tools, Steinberg Nuendo, People-oriented, English grammar, Human Resources
Education
Esine 2011 — 2014
Bachelor of Business Administration (B.B.A.), Business/Commerce, General
The New England Institute of Art 2003 — 2004
Associate's degree, Audio production
Bunker Hill Community College 2002 — 2003
Associate's degree, General Studies
Bane Staffing July 2015 - Present
Momentum Marketing group February 2015 - May 2015
TELUS International July 2012 - October 2014
Transactel April 2011 - August 2012
Speak S.A. de C.V. 2010 - 2010
Omega AVC January 2006 - 2007
Skills
Call Centers, Customer Satisfaction, Customer Service, Workforce Management, Spanish, Team Leadership, Leadership Development, Data Analysis, Management, Customer Experience, Business Strategy, Microsoft Office, Italian, Leadership, Project Management, Outsourcing, Photoshop, Pro Tools, Steinberg Nuendo, People-oriented, English grammar, Human Resources
Education
Esine 2011 — 2014
Bachelor of Business Administration (B.B.A.), Business/Commerce, General
The New England Institute of Art 2003 — 2004
Associate's degree, Audio production
Bunker Hill Community College 2002 — 2003
Associate's degree, General Studies
Katia Zúñiga Katia Zúñiga's TELUS International Experience May 2011 - February 2015
Job Graphic Designer
Industry Outsourcing/Offshoring
Experience
. May 2015 - Present
TELUS International Central America May 2011 - March 2015
TELUS International May 2011 - February 2015
Skills
Diseño gráfico, Planificación..., Gestión de la imagen..., Servicio de atención al..., Administración y..., Programas de diseño..., app design, Diseño web
Education
Panamerican Business School 2014 — 2014
Programa Internacional de Vitrinismo y Visual Merchandising, Diseño y comunicación visual, general
Universidad Rafael Landívar 2009 — 2014
Licenciatura, Diseño gráfico
. May 2015 - Present
TELUS International Central America May 2011 - March 2015
TELUS International May 2011 - February 2015
Skills
Diseño gráfico, Planificación..., Gestión de la imagen..., Servicio de atención al..., Administración y..., Programas de diseño..., app design, Diseño web
Education
Panamerican Business School 2014 — 2014
Programa Internacional de Vitrinismo y Visual Merchandising, Diseño y comunicación visual, general
Universidad Rafael Landívar 2009 — 2014
Licenciatura, Diseño gráfico
Ivan Toruno, MBA Ivan Toruno, MBA's TELUS International Experience May 2011 - May 2014
Job Business Development Manager at Assurant
Industry Financial Services
Experience
Assurant Solutions August 2015 - Present
Assurant Solutions July 2014 - Present
TELUS International May 2011 - May 2014
Intcomex June 2007 - May 2011
Claro Nicaragua June 2003 - May 2007
Skills
Business Development, Sales, Sales Management, Telecommunications, Account Management, Channel Partners, Mobile Devices, Wireless Solutions, Cloud Computing, Unified Communications, Call Centers, IP Solutions, Outsourcing Management, Offshore Outsourcing, BPO, Mutual Funds, Investment Strategies, Foreign Investment, Corporate Finance, Strategic Partnerships
Education
American University 2001 — 2003
MBA Assessed by University of Toronto
American University 2001 — 2001
PMP, Project Managment
American University 1994 — 1998
Bachelor Degree, Business Administration
Canadian Securities Institute (CSI) 2013 — 2013
Investment Funds in Canada Certification, Banking, Corporate, Finance and Securities
Assurant Solutions August 2015 - Present
Assurant Solutions July 2014 - Present
TELUS International May 2011 - May 2014
Intcomex June 2007 - May 2011
Claro Nicaragua June 2003 - May 2007
Skills
Business Development, Sales, Sales Management, Telecommunications, Account Management, Channel Partners, Mobile Devices, Wireless Solutions, Cloud Computing, Unified Communications, Call Centers, IP Solutions, Outsourcing Management, Offshore Outsourcing, BPO, Mutual Funds, Investment Strategies, Foreign Investment, Corporate Finance, Strategic Partnerships
Education
American University 2001 — 2003
MBA Assessed by University of Toronto
American University 2001 — 2001
PMP, Project Managment
American University 1994 — 1998
Bachelor Degree, Business Administration
Canadian Securities Institute (CSI) 2013 — 2013
Investment Funds in Canada Certification, Banking, Corporate, Finance and Securities
Jeffrey Deleon Herrador Jeffrey Deleon Herrador's TELUS International Experience November 2012 - Present
Job Shift Manager at Telus International
Industry Outsourcing/Offshoring
Experience
TELUS International November 2012 - Present
Education
Universidad Rafael Landívar 2005 — 2008
TELUS International November 2012 - Present
Education
Universidad Rafael Landívar 2005 — 2008
Michael Spandrio Michael Spandrio's TELUS International Experience March 2013 - August 2013
Job Software Developer at Tone Software
Industry Computer Software
Experience
Tone Software August 2013 - Present
TELUS International March 2013 - August 2013
Deluxe Media, Inc. f/k/a Deluxe Digital Studios, Inc. October 2007 - July 2012
Agilent Technologies March 2007 - September 2007
Skills
Object Oriented Design, QA Engineering, Java, JavaScript, Perl, Black Box Testing, White Box Testing, Test Automation, Project Coordination, Client Relations Skills, Close Attention to..., C++, HTML, Professional Mentoring, Experience working with..., Public Speaking, Microsoft Office, NetBeans, IntelliJ IDEA, JSP
Education
Pepperdine University 2003 — 2007
Bachelor of Science (B.S.), Computer Science/Mathematics
Tone Software August 2013 - Present
TELUS International March 2013 - August 2013
Deluxe Media, Inc. f/k/a Deluxe Digital Studios, Inc. October 2007 - July 2012
Agilent Technologies March 2007 - September 2007
Skills
Object Oriented Design, QA Engineering, Java, JavaScript, Perl, Black Box Testing, White Box Testing, Test Automation, Project Coordination, Client Relations Skills, Close Attention to..., C++, HTML, Professional Mentoring, Experience working with..., Public Speaking, Microsoft Office, NetBeans, IntelliJ IDEA, JSP
Education
Pepperdine University 2003 — 2007
Bachelor of Science (B.S.), Computer Science/Mathematics
Job Villagran Job Villagran's TELUS International Experience 2009 - 2010
Job Especialista en programas de emprendimiento, productividad y control de calidad.
Industry Mechanical or Industrial Engineering
Experience
PeopleToDo May 2012 - Present
PRISA 2011 - 2012
PRISA 2010 - 2011
TELUS International 2009 - 2010
Skills
Emprendimiento social, Innovación en productos, Administración y..., Administración de la..., Gestión de eventos, Coaching, Desarrollo de productos, Servicio de atención al..., Gestión y motivación de..., Bases de datos, Análisis de datos, Liderazgo de equipos, Docencia, Recursos humanos, Inteligencia empresarial, Liderazgo, Planificación..., Estrategia empresarial, Redes sociales, Gestión de proyectos, Mercadotecnia, Estrategia de..., Microsoft Office, Microsoft Excel, Inglés, Negociación, Relaciones públicas, Project Management
Education
Universidad de San Carlos de Guatemala
Derechos humanos y cultura para la paz., Área Humanistica, Actualmente estudiando
Universidad de San Carlos de Guatemala
PeopleToDo May 2012 - Present
PRISA 2011 - 2012
PRISA 2010 - 2011
TELUS International 2009 - 2010
Skills
Emprendimiento social, Innovación en productos, Administración y..., Administración de la..., Gestión de eventos, Coaching, Desarrollo de productos, Servicio de atención al..., Gestión y motivación de..., Bases de datos, Análisis de datos, Liderazgo de equipos, Docencia, Recursos humanos, Inteligencia empresarial, Liderazgo, Planificación..., Estrategia empresarial, Redes sociales, Gestión de proyectos, Mercadotecnia, Estrategia de..., Microsoft Office, Microsoft Excel, Inglés, Negociación, Relaciones públicas, Project Management
Education
Universidad de San Carlos de Guatemala
Derechos humanos y cultura para la paz., Área Humanistica, Actualmente estudiando
Universidad de San Carlos de Guatemala
Jose Guillermo De Leon Jose Guillermo De Leon's TELUS International Experience June 2012 - February 2013
Job IT Services
Industry Telecommunications
Experience
SPC Internacional February 2013 - Present
TELUS International June 2012 - February 2013
SPC International June 2007 - June 2012
Skills
Storage Virtualization, Network Architecture, Cisco Certified, Cisco Call Manager, CCNA, Cisco Technologies, CCNP, Switches, Unified Communications, Data Center, Cisco UCS, QoS, Network Design, Windows Server, Network Security, SIP, TCP/IP, Cisco Nexus, Cisco Routers, Diseño de redes, Arquitectura de redes, Seguridad de red, Tecnología de Cisco
Education
Universidad Galileo 2002 — 2011
Licenciatura en Administracion de Sistemas de Informacion, Redes y Telecomunicaciones
SPC Internacional February 2013 - Present
TELUS International June 2012 - February 2013
SPC International June 2007 - June 2012
Skills
Storage Virtualization, Network Architecture, Cisco Certified, Cisco Call Manager, CCNA, Cisco Technologies, CCNP, Switches, Unified Communications, Data Center, Cisco UCS, QoS, Network Design, Windows Server, Network Security, SIP, TCP/IP, Cisco Nexus, Cisco Routers, Diseño de redes, Arquitectura de redes, Seguridad de red, Tecnología de Cisco
Education
Universidad Galileo 2002 — 2011
Licenciatura en Administracion de Sistemas de Informacion, Redes y Telecomunicaciones
Terry Senft Terry Senft's TELUS International Experience 1998 - 2002
Job Project Management in Telecommunications and Information Systems
Industry Information Technology and Services
Experience
Not employed 2010 - Present
TELUS International 1998 - 2002
Stentor 1993 - 1999
Education
University of Manitoba 1980 — 1983
MBA, Management
Royal Military College of Canada/Collège militaire royal du Canada 1962 — 1966
B Eng, Electrical Engineering
Not employed 2010 - Present
TELUS International 1998 - 2002
Stentor 1993 - 1999
Education
University of Manitoba 1980 — 1983
MBA, Management
Royal Military College of Canada/Collège militaire royal du Canada 1962 — 1966
B Eng, Electrical Engineering
Julia Greaven Julia Greaven's TELUS International Experience November 2011 - Present
Job Business Help Desk Specialist Team Lead at TELUS International
Industry Information Technology and Services
Experience
TELUS International November 2011 - Present
POPNT.COM March 2001 - Present
TELUS International June 2011 - October 2011
Strategy First Inc May 2005 - October 2009
Anjura Solutions Inc July 2004 - May 2005
QuestionR (Cossette) April 2003 - July 2004
Performance Underwriting Inc July 1999 - September 2000
Skills
HTML, Web Applications, Web Development, Technical Support, SQL, System Administration, User Experience, Multimedia, French, Spanish, Entrepreneurship, Google Apps, Photoshop, Flash, Linux, Cloud Computing, CRM, Leadership, Web 2.0, CMS, Project Management, Strategic Planning, Enterprise Software, XHTML
Education
SAJE Montréal Métro 2010 — 2011
Diplôme D'Études Professionelles
Concordia University 1996 — 1998
Bachelors, Philosophy
Dawson College 1992 — 1996
Diplôme D'Études Collégiales, Creative Arts
TELUS International November 2011 - Present
POPNT.COM March 2001 - Present
TELUS International June 2011 - October 2011
Strategy First Inc May 2005 - October 2009
Anjura Solutions Inc July 2004 - May 2005
QuestionR (Cossette) April 2003 - July 2004
Performance Underwriting Inc July 1999 - September 2000
Skills
HTML, Web Applications, Web Development, Technical Support, SQL, System Administration, User Experience, Multimedia, French, Spanish, Entrepreneurship, Google Apps, Photoshop, Flash, Linux, Cloud Computing, CRM, Leadership, Web 2.0, CMS, Project Management, Strategic Planning, Enterprise Software, XHTML
Education
SAJE Montréal Métro 2010 — 2011
Diplôme D'Études Professionelles
Concordia University 1996 — 1998
Bachelors, Philosophy
Dawson College 1992 — 1996
Diplôme D'Études Collégiales, Creative Arts
Mark J. Maresca Mark J. Maresca's TELUS International Experience April 2015 - Present
Job Strategic Account Director IoT at TELUS International
Industry Wireless
Experience
TELUS International April 2015 - Present
Telefónica Digital February 2013 - March 2015
Telit Wireless Solutions Inc. July 2006 - February 2013
Wavecom Inc. April 2006 - May 2006
Sony Ericsson M2M COM October 2001 - April 2006
Sony Ericsson 1999 - 2006
Sony Ericsson Mobile Communications International AB 2001 - 2004
Ericsson Inc. January 1994 - October 2001
Exis Consulting 1989 - 1993
Structure Tone June 1987 - May 1989
Skills
CDMA, Wireless, GSM, Cellular, Telemetry, M2M, Sales Management, GPRS, Mobile Communications, Channel Management, 3G, Mobile, GPS, Wireless Networking, Key Account Management, Telematics, Wireless Solutions, Mobile Devices, Cellular Communications, Business Development, Channel Partners, RF, Telecommunications, Start-ups, Location Based Services, Embedded Systems, Solution Selling, Embedded Software, Product Management, Sales, WiFi, LTE, Go-to-market Strategy, 4G, Strategic Partnerships, Solutions Marketing, UMTS, Mobile Technology, Wireless Broadband, Mobile Applications, WiMAX, Product Marketing, Bluetooth, IP, VoIP
Education
Columbia University in the City of New York 1985 — 1989
Bachelor of Science (BS)
TELUS International April 2015 - Present
Telefónica Digital February 2013 - March 2015
Telit Wireless Solutions Inc. July 2006 - February 2013
Wavecom Inc. April 2006 - May 2006
Sony Ericsson M2M COM October 2001 - April 2006
Sony Ericsson 1999 - 2006
Sony Ericsson Mobile Communications International AB 2001 - 2004
Ericsson Inc. January 1994 - October 2001
Exis Consulting 1989 - 1993
Structure Tone June 1987 - May 1989
Skills
CDMA, Wireless, GSM, Cellular, Telemetry, M2M, Sales Management, GPRS, Mobile Communications, Channel Management, 3G, Mobile, GPS, Wireless Networking, Key Account Management, Telematics, Wireless Solutions, Mobile Devices, Cellular Communications, Business Development, Channel Partners, RF, Telecommunications, Start-ups, Location Based Services, Embedded Systems, Solution Selling, Embedded Software, Product Management, Sales, WiFi, LTE, Go-to-market Strategy, 4G, Strategic Partnerships, Solutions Marketing, UMTS, Mobile Technology, Wireless Broadband, Mobile Applications, WiMAX, Product Marketing, Bluetooth, IP, VoIP
Education
Columbia University in the City of New York 1985 — 1989
Bachelor of Science (BS)
Bob Kwapis Bob Kwapis's TELUS International Experience 2002 - 2010
Job
Industry Information Technology and Services
Experience
Multapplied Networks Inc June 2014 - Present
B.K. Consulting 2010 - Present
TELUS International 2002 - 2010
TELUS Communications January 2001 - January 2002
TELUS September 1999 - January 2001
BCE Nexxia, A Bell Canada Company February 1994 - October 1999
Bell Canada January 1998 - January 1999
Pages Imaging Inc January 1992 - January 1993
Power Sales Inc January 1988 - January 1992
NCR Corporation 1985 - 1988
Skills
Telecommunications, Wireless, Business Planning, VoIP, IP, Sales Management, Team Management, Strategic Planning, MPLS, Business Strategy, Team Building, New Business Development, Negotiation, Team Leadership, Account Management, Coaching, Direct Sales, Marketing Strategy, SIP, WAN, Ethernet, Sales Process, Routing, Complex Sales, Marketing Management, Broadband, VPN, Market Planning, Customer Relations, Financial Management, BPO, Concept Development, Complex Solutions, Budgeting, Mentoring, ATM, Product Development, Advertising, Market Research, QoS, Problem Solving, Key Account Management, LAN/WAN, DSL, TCP/IP, Business Continuity..., Cloud solutions, IP VPN, Software Defined...
Education
Ivey Business School at Western University 2009 — 2009
Business Leadership, Business/Commerce, General
University of Toronto - Rotman School of Management 2008 — 2008
Business leadership and Improving Social Capital
Ryerson University 1996 — 2000
Telecommunications Certification, Telecommunications
Humber College of Applied Arts and Technology
Technology certificate, Electronic Technology
Western Tech
Multapplied Networks Inc June 2014 - Present
B.K. Consulting 2010 - Present
TELUS International 2002 - 2010
TELUS Communications January 2001 - January 2002
TELUS September 1999 - January 2001
BCE Nexxia, A Bell Canada Company February 1994 - October 1999
Bell Canada January 1998 - January 1999
Pages Imaging Inc January 1992 - January 1993
Power Sales Inc January 1988 - January 1992
NCR Corporation 1985 - 1988
Skills
Telecommunications, Wireless, Business Planning, VoIP, IP, Sales Management, Team Management, Strategic Planning, MPLS, Business Strategy, Team Building, New Business Development, Negotiation, Team Leadership, Account Management, Coaching, Direct Sales, Marketing Strategy, SIP, WAN, Ethernet, Sales Process, Routing, Complex Sales, Marketing Management, Broadband, VPN, Market Planning, Customer Relations, Financial Management, BPO, Concept Development, Complex Solutions, Budgeting, Mentoring, ATM, Product Development, Advertising, Market Research, QoS, Problem Solving, Key Account Management, LAN/WAN, DSL, TCP/IP, Business Continuity..., Cloud solutions, IP VPN, Software Defined...
Education
Ivey Business School at Western University 2009 — 2009
Business Leadership, Business/Commerce, General
University of Toronto - Rotman School of Management 2008 — 2008
Business leadership and Improving Social Capital
Ryerson University 1996 — 2000
Telecommunications Certification, Telecommunications
Humber College of Applied Arts and Technology
Technology certificate, Electronic Technology
Western Tech
Lesley Daus Lesley Daus's TELUS International Experience March 2009 - May 2013
Job Inventory Exchange Manager, Diamond Resorts International
Industry Accounting
Experience
Diamond Resorts International® September 2014 - Present
Evenstar Enterprises, LLC dba The Lakes Mini Mart June 2013 - Present
Caesars Entertainment Corporation July 2014 - 2014
TELUS International March 2009 - May 2013
TableMAX Gaming, Inc. January 2008 - February 2009
Suburban Graphics 2005 - 2007
Marfred Industries May 2005 - March 2006
Dole Food Company 2004 - 2005
Edward Jones 2001 - 2003
Skills
Internal Controls, Financial Reporting, Forensic Accounting, Financial Accounting, Budget Process, Call Center, Pricing Strategy, Financial Variance..., Forecasting, Variance Analysis, Sarbanes-Oxley Act, Call Centers, Accounting, Business Strategy, Accounts Payable, Auditing, Financial Analysis, Business Process..., Mergers & Acquisitions, Customer Satisfaction, Management, Outsourcing, Process Improvement, Vendor Management
Education
Arizona State University 1984 — 1987
MS, Economics
Loyola Marymount University 1980 — 1984
BA, Economics
Diamond Resorts International® September 2014 - Present
Evenstar Enterprises, LLC dba The Lakes Mini Mart June 2013 - Present
Caesars Entertainment Corporation July 2014 - 2014
TELUS International March 2009 - May 2013
TableMAX Gaming, Inc. January 2008 - February 2009
Suburban Graphics 2005 - 2007
Marfred Industries May 2005 - March 2006
Dole Food Company 2004 - 2005
Edward Jones 2001 - 2003
Skills
Internal Controls, Financial Reporting, Forensic Accounting, Financial Accounting, Budget Process, Call Center, Pricing Strategy, Financial Variance..., Forecasting, Variance Analysis, Sarbanes-Oxley Act, Call Centers, Accounting, Business Strategy, Accounts Payable, Auditing, Financial Analysis, Business Process..., Mergers & Acquisitions, Customer Satisfaction, Management, Outsourcing, Process Improvement, Vendor Management
Education
Arizona State University 1984 — 1987
MS, Economics
Loyola Marymount University 1980 — 1984
BA, Economics
Alicia Rollins Alicia Rollins's TELUS International Experience November 2013 - Present
Job Customer Service Representative at TELUS International
Industry Outsourcing/Offshoring
Experience
TELUS International November 2013 - Present
OfficeMax February 2012 - January 2014
M&D Inc July 2010 - January 2012
OfficeMax August 2009 - July 2010
Skills
Customer Service, Money Handling, Graphic Design, Typing, QuickBooks
Education
Western Iowa Tech Community College 2010 — 2011
General Education
College of Southern Nevada 2009 — 2010
General Education
Virtual High School 2008 — 2009
Diploma, 12th
TELUS International November 2013 - Present
OfficeMax February 2012 - January 2014
M&D Inc July 2010 - January 2012
OfficeMax August 2009 - July 2010
Skills
Customer Service, Money Handling, Graphic Design, Typing, QuickBooks
Education
Western Iowa Tech Community College 2010 — 2011
General Education
College of Southern Nevada 2009 — 2010
General Education
Virtual High School 2008 — 2009
Diploma, 12th
Chasity Walker Chasity Walker's TELUS International Experience October 2011 - Present
Job Customer Service Rep at TELUS International
Industry Telecommunications
Experience
TELUS International October 2011 - Present
Coach Men's Factory August 2010 - March 2011
Macy's June 2008 - March 2011
Frederick's of Hollywood October 2004 - January 2007
Skills
Customer Service, Customer Satisfaction, Customer Insight, Customer Experience, Customer Retention, Customer Oriented, Customer Engagement, Pay Close Attention to..., Detailed Organization, Fashion, Front-end, Front Office, Microsoft Office, Microsoft Excel, Microsoft Word, Marketing, Twitter, Facebook, Retail, Retail Sales, Retail Marketing, Recruiting, Call Center, Cash Register, Cash Management, Sales Management, Event Management, Merchandising, Visual Merchandising, Merchandise, Merchandise Planning, Call Control, Business Process, Office Administration, Office Equipment, Goal Oriented, Team Leadership, Educational Leadership, Leadership Development, Teamwork, Team Management, Teacher Training, Communication, Exceed Sales Goals, Effectiveness, Fast Learner, Experiential Learning, Adaptability, Instructor-led Training, Social Networking
Education
Johnson and Wales University 1994 — 1996
certified, Business, Management, Marketing, and Related Support Services
TELUS International October 2011 - Present
Coach Men's Factory August 2010 - March 2011
Macy's June 2008 - March 2011
Frederick's of Hollywood October 2004 - January 2007
Skills
Customer Service, Customer Satisfaction, Customer Insight, Customer Experience, Customer Retention, Customer Oriented, Customer Engagement, Pay Close Attention to..., Detailed Organization, Fashion, Front-end, Front Office, Microsoft Office, Microsoft Excel, Microsoft Word, Marketing, Twitter, Facebook, Retail, Retail Sales, Retail Marketing, Recruiting, Call Center, Cash Register, Cash Management, Sales Management, Event Management, Merchandising, Visual Merchandising, Merchandise, Merchandise Planning, Call Control, Business Process, Office Administration, Office Equipment, Goal Oriented, Team Leadership, Educational Leadership, Leadership Development, Teamwork, Team Management, Teacher Training, Communication, Exceed Sales Goals, Effectiveness, Fast Learner, Experiential Learning, Adaptability, Instructor-led Training, Social Networking
Education
Johnson and Wales University 1994 — 1996
certified, Business, Management, Marketing, and Related Support Services
Deana-kay Hutchinson Deana-kay Hutchinson's TELUS International Experience October 2014 - March 2015
Job Senior Work Force Analyst at Barclaycard
Industry Information Technology and Services
Experience
Barclaycard March 2015 - Present
TELUS International October 2014 - March 2015
TELUS International July 2013 - October 2014
Robert Half Technology December 2012 - February 2013
Mona Information Technology Services May 2010 - November 2012
Mona Information Technology Services May 2012 - May 2012
Ewarton Sports Complex June 2007 - July 2007
Skills
Leadership, Customer Service, Teamwork, Microsoft Excel, Analysis, Microsoft Office, Data Entry, Time Management, System Administration, Microsoft Word, Interpersonal Skill, Team Building, English, Open Source Software, Analytical Skills, Team Leadership, Change Management, Event Planning, Interpersonal..., SPSS, Research, PowerPoint, Troubleshooting, Problem Solving, Technical Support, Windows, Public Speaking, Customer Satisfaction, Information Technology, DoubleClick, DFA, DCM, Ad Exchanges, HTML, SQL, DART for Advertisers, Online Advertising, Advertising Research, Data Analysis
Education
Keller Graduate School of Management of DeVry University 2015 — 2018
Master of Business Administration (M.B.A.), Business Intelligence and Analytics Management
The University of the West Indies 2009 — 2012
Bsc., Psychology, 3.61
St. Catherine High 2002 — 2009
Associate's degree, Arts and Science, CXC, CAPE
Barclaycard March 2015 - Present
TELUS International October 2014 - March 2015
TELUS International July 2013 - October 2014
Robert Half Technology December 2012 - February 2013
Mona Information Technology Services May 2010 - November 2012
Mona Information Technology Services May 2012 - May 2012
Ewarton Sports Complex June 2007 - July 2007
Skills
Leadership, Customer Service, Teamwork, Microsoft Excel, Analysis, Microsoft Office, Data Entry, Time Management, System Administration, Microsoft Word, Interpersonal Skill, Team Building, English, Open Source Software, Analytical Skills, Team Leadership, Change Management, Event Planning, Interpersonal..., SPSS, Research, PowerPoint, Troubleshooting, Problem Solving, Technical Support, Windows, Public Speaking, Customer Satisfaction, Information Technology, DoubleClick, DFA, DCM, Ad Exchanges, HTML, SQL, DART for Advertisers, Online Advertising, Advertising Research, Data Analysis
Education
Keller Graduate School of Management of DeVry University 2015 — 2018
Master of Business Administration (M.B.A.), Business Intelligence and Analytics Management
The University of the West Indies 2009 — 2012
Bsc., Psychology, 3.61
St. Catherine High 2002 — 2009
Associate's degree, Arts and Science, CXC, CAPE
jette helin jette helin's TELUS International Experience 2001 - 2005
Job Consulting Project Manager
Industry Information Technology and Services
Experience
LPB&A November 2012 - Present
bigfoot consulting inc. 2004 - Present
Wideman Education Foundation 2010 - September 2014
TELUS May 2012 - October 2012
TELUS March 2011 - March 2012
TransLink June 2009 - March 2010
TELUS 2001 - 2008
TELUS, Burnaby, British 2000 - 2008
TELUS Communications 2000 - 2008
TELUS International 2001 - 2005
Skills
Project Management, PMP, Telecommunications, Technical Writing, Training, Business Analysis, Program Management, Business Process..., Integration, Team Leadership, Process Improvement, Software Project..., Visio, Vendor Management
Education
Capilano College 1993 — 1996
Post Baccalaureate
Simon Fraser University 1985 — 1987
BBA
Carson Graham Senior Secondary 1968 — 1970
LPB&A November 2012 - Present
bigfoot consulting inc. 2004 - Present
Wideman Education Foundation 2010 - September 2014
TELUS May 2012 - October 2012
TELUS March 2011 - March 2012
TransLink June 2009 - March 2010
TELUS 2001 - 2008
TELUS, Burnaby, British 2000 - 2008
TELUS Communications 2000 - 2008
TELUS International 2001 - 2005
Skills
Project Management, PMP, Telecommunications, Technical Writing, Training, Business Analysis, Program Management, Business Process..., Integration, Team Leadership, Process Improvement, Software Project..., Visio, Vendor Management
Education
Capilano College 1993 — 1996
Post Baccalaureate
Simon Fraser University 1985 — 1987
BBA
Carson Graham Senior Secondary 1968 — 1970
Carlos Taracena Carlos Taracena's TELUS International Experience August 2012 - July 2013
Job
Industry Outsourcing/Offshoring
Experience
24-7 Intouch August 2013 - Present
Transactel May 2009 - August 2013
TELUS International August 2012 - July 2013
Transactel May 2008 - May 2009
Transactel September 2007 - May 2008
US Embassy Guatemala May 2004 - September 2007
Skills
Customer Relations, BPO, Customer Service, Call Center, Caribbean, Multilingual, Multiple Sites, Customer Experience, Customer Satisfaction, Program Implementation, Avaya, Cisco Technologies, Central America, Call Centers, Strategic Planning, Business Strategy, Partnerships, Building Relationships, Teamwork, Workforce Management, Operations Management, Telecommunications, Contact Centers, Vendor Management, Call Center Development, Outsourcing, Inbound Marketing, Team Leadership, Offshoring, Service Delivery, Performance Management, Program Management, Process Improvement, Quality Assurance, Six Sigma, Team Management, CRM, Leadership, Management, Key Performance..., Change Management, Avaya Technologies
Education
EADA - Escuela de Alta Dirección y Administración 2009 — 2010
Global MBA, International/Global Studies
Pontificia Universidad Católica del Perú 2009 — 2010
MBA, Business Administration and Management, General
Universidad Francisco Marroquín 1999 — 2004
Law School
24-7 Intouch August 2013 - Present
Transactel May 2009 - August 2013
TELUS International August 2012 - July 2013
Transactel May 2008 - May 2009
Transactel September 2007 - May 2008
US Embassy Guatemala May 2004 - September 2007
Skills
Customer Relations, BPO, Customer Service, Call Center, Caribbean, Multilingual, Multiple Sites, Customer Experience, Customer Satisfaction, Program Implementation, Avaya, Cisco Technologies, Central America, Call Centers, Strategic Planning, Business Strategy, Partnerships, Building Relationships, Teamwork, Workforce Management, Operations Management, Telecommunications, Contact Centers, Vendor Management, Call Center Development, Outsourcing, Inbound Marketing, Team Leadership, Offshoring, Service Delivery, Performance Management, Program Management, Process Improvement, Quality Assurance, Six Sigma, Team Management, CRM, Leadership, Management, Key Performance..., Change Management, Avaya Technologies
Education
EADA - Escuela de Alta Dirección y Administración 2009 — 2010
Global MBA, International/Global Studies
Pontificia Universidad Católica del Perú 2009 — 2010
MBA, Business Administration and Management, General
Universidad Francisco Marroquín 1999 — 2004
Law School
Violeta Roldan's TELUS International Experience April 2014 - Present
Job en
Industry Telecommunications
Experience
TELUS International April 2014 - Present
Universidad Galileo July 2013 - April 2014
Telefónica, S.A. February 2012 - February 2014
Telefónica Moviles January 2007 - February 2012
Telefónica Moviles February 2000 - December 2006
Lucent Technologies August 1999 - January 2000
Skills
Telecommunications, SPSS, Strategic Planning, Project Management, MS Project, ISO9001 Auditor, Market Research, PMP, AMOS, Bayesian networks, Liderazgo de equipos, Negociación, Administración y...
Education
Unversitat International de Catalunya 2008 — 2010
MBA, Especialidad en Proyectos
Universidad Galileo 2003 — 2004
Post Grado de Negocios
Universidad Francisco Marroquín 1996 — 2002
Ingeniera en Electronica
TELUS International April 2014 - Present
Universidad Galileo July 2013 - April 2014
Telefónica, S.A. February 2012 - February 2014
Telefónica Moviles January 2007 - February 2012
Telefónica Moviles February 2000 - December 2006
Lucent Technologies August 1999 - January 2000
Skills
Telecommunications, SPSS, Strategic Planning, Project Management, MS Project, ISO9001 Auditor, Market Research, PMP, AMOS, Bayesian networks, Liderazgo de equipos, Negociación, Administración y...
Education
Unversitat International de Catalunya 2008 — 2010
MBA, Especialidad en Proyectos
Universidad Galileo 2003 — 2004
Post Grado de Negocios
Universidad Francisco Marroquín 1996 — 2002
Ingeniera en Electronica
Dee Sanchez Dee Sanchez's TELUS International Experience July 2013 - Present
Job Custome Care/Technical Support at TELUS International
Industry Consumer Electronics
Experience
TELUS International July 2013 - Present
AT&T 2011 - 2012
Safe Home Security 2006 - 2011
Skills
Customer Service, Customer Service..., Technical Support, Medical Assisting, Medical Terminology, Typing, Sales, Call Centers
Education
Fox Institute of Business-West Hartford 2000 — 2000
Diploma, Medical/Clinical Assistant
Tunix Community College 1998 — 1998
Business Administration and Management, General
TELUS International July 2013 - Present
AT&T 2011 - 2012
Safe Home Security 2006 - 2011
Skills
Customer Service, Customer Service..., Technical Support, Medical Assisting, Medical Terminology, Typing, Sales, Call Centers
Education
Fox Institute of Business-West Hartford 2000 — 2000
Diploma, Medical/Clinical Assistant
Tunix Community College 1998 — 1998
Business Administration and Management, General
Anthony Sarno Anthony Sarno's TELUS International Experience September 2014 - Present
Job Customer service Representitive at TELUS International
Industry Telecommunications
Experience
TELUS International September 2014 - Present
DoubleClick June 2014 - September 2014
TELUS International February 2011 - June 2014
available 2011 - 2012
AT&T February 2009 - November 2011
Excalibur Hotel & Casino April 1998 - July 2008
Skills
Union Negotiations, Problem Solving, Customer Service, Troubleshooting, Software Installation, Teamwork, DSL, Telecommunications, Word, Excel, Call Center, Microsoft Office, IP, Routers, Switches, Windows, Customer Satisfaction, LAN/WAN, Operating Systems, WAN, Customer Relations, Wireless, Call Centers, LAN-WAN, Management, Customer Experience, Avaya, Time Management, Project Management, Networking, Ethernet, Employee Training, Broadband, Team Leadership, Customer Retention, Managed Services, Training, Visio, Access, Telephony, Wireless Networking, Team Building, Technical Support, Outlook, Cabling, Network Design, Coaching, Computer Hardware, Windows 7, TCP/IP
Education
College of Southern Nevada 2015 — 2019
Associate's degree, Cyber/Computer Forensics and Counterterrorism
University of Phoenix 2010 — 2012
AA, Network Management
Sayerville War Memorial High School 1994 — 1998
High School Diploma
TELUS International September 2014 - Present
DoubleClick June 2014 - September 2014
TELUS International February 2011 - June 2014
available 2011 - 2012
AT&T February 2009 - November 2011
Excalibur Hotel & Casino April 1998 - July 2008
Skills
Union Negotiations, Problem Solving, Customer Service, Troubleshooting, Software Installation, Teamwork, DSL, Telecommunications, Word, Excel, Call Center, Microsoft Office, IP, Routers, Switches, Windows, Customer Satisfaction, LAN/WAN, Operating Systems, WAN, Customer Relations, Wireless, Call Centers, LAN-WAN, Management, Customer Experience, Avaya, Time Management, Project Management, Networking, Ethernet, Employee Training, Broadband, Team Leadership, Customer Retention, Managed Services, Training, Visio, Access, Telephony, Wireless Networking, Team Building, Technical Support, Outlook, Cabling, Network Design, Coaching, Computer Hardware, Windows 7, TCP/IP
Education
College of Southern Nevada 2015 — 2019
Associate's degree, Cyber/Computer Forensics and Counterterrorism
University of Phoenix 2010 — 2012
AA, Network Management
Sayerville War Memorial High School 1994 — 1998
High School Diploma
Jonathan Gonzalez Juarez Jonathan Gonzalez Juarez's TELUS International Experience November 2011 - November 2013
Job IT Project Manager
Industry Information Technology and Services
Experience
Xerox December 2013 - Present
TELUS International November 2011 - November 2013
Skills
Subcontratación, Mejora de procesos, Gestión de proyectos, Administración y...
Education
Universidad Galileo
Xerox December 2013 - Present
TELUS International November 2011 - November 2013
Skills
Subcontratación, Mejora de procesos, Gestión de proyectos, Administración y...
Education
Universidad Galileo
Gabriela Belaieff Gabriela Belaieff's TELUS International Experience July 2011 - Present
Job Business Help Desk level IV at TELUS International
Industry Consumer Services
Experience
TELUS International July 2011 - Present
Rogers Communications February 2009 - May 2011
Bell April 2005 - December 2008
Skills
Customer Service, Customer Satisfaction, Customer Retention, Customer Experience, Customer Oriented, Customer Support, Technical Support, Technology, Mobile Devices, Client Billing, Telecommunications..., Listening to customers, Close Attention to..., Perfectionist, Policy, Google Apps, Computers, Proactive self-starter, Highly motivated..., Creative Problem Solving, Collaborative Leadership, Innovation, Troubleshooting, Call Centers, Help Desk Support, Sla, Avaya, Invoicing, Remote Desktop, People Skills
Education
Concordia University 2013 — 2017
Business/Commerce, General
Cegep du vieux montreal
TELUS International July 2011 - Present
Rogers Communications February 2009 - May 2011
Bell April 2005 - December 2008
Skills
Customer Service, Customer Satisfaction, Customer Retention, Customer Experience, Customer Oriented, Customer Support, Technical Support, Technology, Mobile Devices, Client Billing, Telecommunications..., Listening to customers, Close Attention to..., Perfectionist, Policy, Google Apps, Computers, Proactive self-starter, Highly motivated..., Creative Problem Solving, Collaborative Leadership, Innovation, Troubleshooting, Call Centers, Help Desk Support, Sla, Avaya, Invoicing, Remote Desktop, People Skills
Education
Concordia University 2013 — 2017
Business/Commerce, General
Cegep du vieux montreal
Jill Decker's TELUS International Experience August 2014 - May 2015
Job ...
Industry Nonprofit Organization Management
Experience
Southwest behavioral health center August 2015 - Present
Ronald McDonald House Charities of Greater Las Vegas July 2015 - August 2015
TELUS International August 2014 - May 2015
DCFS - State of Nevada April 2014 - August 2014
Jenkins Oil May 2009 - April 2014
Family Support Center August 2008 - December 2008
Kolob Canyon RTC January 2006 - August 2008
Skills
Nonprofits, Community Outreach, Fundraising, Volunteer Management, Public Speaking, Event Planning, Research, Social Media, Social Services, SPSS, Psychology, Customer Service, PowerPoint, Microsoft Office, Microsoft Word, Teaching, Leadership
Education
Southern Utah University 2004 — 2013
Bachelor of Science (B.S.), Sociology
Southern Utah University 2004 — 2013
Bachelor of Science (BS), Sociology
Southwest behavioral health center August 2015 - Present
Ronald McDonald House Charities of Greater Las Vegas July 2015 - August 2015
TELUS International August 2014 - May 2015
DCFS - State of Nevada April 2014 - August 2014
Jenkins Oil May 2009 - April 2014
Family Support Center August 2008 - December 2008
Kolob Canyon RTC January 2006 - August 2008
Skills
Nonprofits, Community Outreach, Fundraising, Volunteer Management, Public Speaking, Event Planning, Research, Social Media, Social Services, SPSS, Psychology, Customer Service, PowerPoint, Microsoft Office, Microsoft Word, Teaching, Leadership
Education
Southern Utah University 2004 — 2013
Bachelor of Science (B.S.), Sociology
Southern Utah University 2004 — 2013
Bachelor of Science (BS), Sociology
Stephan Harper Stephan Harper's TELUS International Experience April 2011 - May 2012
Job Analyst at U.S. Department of Labor
Industry Government Administration
Experience
State of North Dakota October 2012 - January 2014
TELUS International April 2011 - May 2012
Sony Computer Entertainment America October 2010 - April 2011
Skills
Video Games, Perforce, PS3, Xbox 360, Game Development, Quality Assurance, iOS development, Game Design, Online Gaming, Unity3D, Android, Agile Project Management, Test Planning, JIRA
Education
Howard University 1998 — 1998
The Boston Conservatory 1997 — 1998
State of North Dakota October 2012 - January 2014
TELUS International April 2011 - May 2012
Sony Computer Entertainment America October 2010 - April 2011
Skills
Video Games, Perforce, PS3, Xbox 360, Game Development, Quality Assurance, iOS development, Game Design, Online Gaming, Unity3D, Android, Agile Project Management, Test Planning, JIRA
Education
Howard University 1998 — 1998
The Boston Conservatory 1997 — 1998
Ray Arbizu Ray Arbizu's TELUS International Experience March 2011 - November 2011
Job Levo Wellness: Massage Reiki Level III/Teacher & Energetic Guidance.
Industry Health, Wellness and Fitness
Experience
Levo Welless Massage August 2012 - Present
Unisys March 2014 - August 2014
Massage Envy August 2012 - May 2014
Vivint December 2012 - August 2013
TELUS International March 2011 - November 2011
Clearwire May 2010 - May 2011
Advancingselfhelp.com February 2009 - May 2010
Clark County School District June 2006 - February 2009
Medco March 2005 - June 2006
Able Distributing April 2004 - March 2005
Skills
Experience with CISCO..., Microsoft Certified..., HP Open View, Network..., Experience with Win NT,..., Developing Scripted..., Technical Support, Leadership, Business Development, Change Management, Service Delivery, Workforce Management, Training Needs Analysis, CRM, Vendor Management, Process Improvement, Contact Center..., Inbound Marketing, Customer Experience, Microsoft Excel, Sourcing, Transition Management, Computer Hardware, Call Center, Telemarketing, Capacity Planning, IT Outsourcing, Business Process..., Avaya, Business Analysis, Coaching, Operations Management, Project Management, Management, BPO, Team Management, Customer Satisfaction, IT Service Management, Recruiting, Training, Telecommunications, Customer Service, Contact Centers, Customer Retention, Quality Assurance, Troubleshooting, Escalation, Outsourcing Management, Call Center Development, Team Leadership, Screening
Education
Nevada School of Massage Therapy 2011 — 2012
Massage Therapy/Therapeutic Massage, 3.8 GPA
Community College of Southern Nevada 2001 — 2003
Associate of Science (AS), Electrical and Electronics Engineering with LAN/WAN Emphasis, 4.0
The Computer Learning Center 1999 — 2000
Network Engineering
Levo Welless Massage August 2012 - Present
Unisys March 2014 - August 2014
Massage Envy August 2012 - May 2014
Vivint December 2012 - August 2013
TELUS International March 2011 - November 2011
Clearwire May 2010 - May 2011
Advancingselfhelp.com February 2009 - May 2010
Clark County School District June 2006 - February 2009
Medco March 2005 - June 2006
Able Distributing April 2004 - March 2005
Skills
Experience with CISCO..., Microsoft Certified..., HP Open View, Network..., Experience with Win NT,..., Developing Scripted..., Technical Support, Leadership, Business Development, Change Management, Service Delivery, Workforce Management, Training Needs Analysis, CRM, Vendor Management, Process Improvement, Contact Center..., Inbound Marketing, Customer Experience, Microsoft Excel, Sourcing, Transition Management, Computer Hardware, Call Center, Telemarketing, Capacity Planning, IT Outsourcing, Business Process..., Avaya, Business Analysis, Coaching, Operations Management, Project Management, Management, BPO, Team Management, Customer Satisfaction, IT Service Management, Recruiting, Training, Telecommunications, Customer Service, Contact Centers, Customer Retention, Quality Assurance, Troubleshooting, Escalation, Outsourcing Management, Call Center Development, Team Leadership, Screening
Education
Nevada School of Massage Therapy 2011 — 2012
Massage Therapy/Therapeutic Massage, 3.8 GPA
Community College of Southern Nevada 2001 — 2003
Associate of Science (AS), Electrical and Electronics Engineering with LAN/WAN Emphasis, 4.0
The Computer Learning Center 1999 — 2000
Network Engineering
Kenneth Kriz's TELUS International Experience October 2012 - November 2013
Job Call Center Technical & Customer Support Team Lead Voice
Industry Consumer Services
Experience
Knoah Solutions November 2013 - Present
TELUS International October 2012 - November 2013
Premier Response May 2010 - October 2012
Wynn Las Vegas October 2006 - November 2009
Gordon Biersch January 2006 - October 2006
Hyde Park Restaurant Group March 2005 - November 2005
Hyde Park Restaurants October 2003 - March 2005
Graphik Factory 1994 - 2003
Ritz-Carlton Cleveland August 1991 - October 1997
Skills
Customer Satisfaction, Management, Coaching, Team Leadership, Quality Assurance, Process Improvement, Call Centers, Customer Service, Sales, Customer Experience, Employee Training, Customer Retention, Call Center, Restaurant Management, Employee Management, Microsoft Office, Troubleshooting, Analysis, Hiring, Workforce Management, Fine Dining, Graphic Design, Hospitality Industry, Team Building, Human Resources, Budgets, Forecasting, Interviews, Account Management, Process Scheduler, Operations Management, Morale, Interview Skills, Escalation Resolution, Adobe, Quality Auditing, SaaS, Start-ups, Third Party Inspection, SOW, Training, Leadership, Vendor Management, Technical Support, Outsourcing, Team Management, BPO, CRM
Education
Cuyahoga Community College
Associates, Business Administration
Knoah Solutions November 2013 - Present
TELUS International October 2012 - November 2013
Premier Response May 2010 - October 2012
Wynn Las Vegas October 2006 - November 2009
Gordon Biersch January 2006 - October 2006
Hyde Park Restaurant Group March 2005 - November 2005
Hyde Park Restaurants October 2003 - March 2005
Graphik Factory 1994 - 2003
Ritz-Carlton Cleveland August 1991 - October 1997
Skills
Customer Satisfaction, Management, Coaching, Team Leadership, Quality Assurance, Process Improvement, Call Centers, Customer Service, Sales, Customer Experience, Employee Training, Customer Retention, Call Center, Restaurant Management, Employee Management, Microsoft Office, Troubleshooting, Analysis, Hiring, Workforce Management, Fine Dining, Graphic Design, Hospitality Industry, Team Building, Human Resources, Budgets, Forecasting, Interviews, Account Management, Process Scheduler, Operations Management, Morale, Interview Skills, Escalation Resolution, Adobe, Quality Auditing, SaaS, Start-ups, Third Party Inspection, SOW, Training, Leadership, Vendor Management, Technical Support, Outsourcing, Team Management, BPO, CRM
Education
Cuyahoga Community College
Associates, Business Administration
Linda (Campbell) Watson Linda (Campbell) Watson's TELUS International Experience October 2014 - Present
Job Sr. New Business Development Consultant at TELUS International
Industry Outsourcing/Offshoring
Experience
TELUS International October 2014 - Present
marGo.me June 2014 - Present
The Results Companies January 2012 - June 2014
Convergys August 2009 - January 2012
Transcontinental Direct June 2008 - July 2009
Protocol Integrated Marketing October 2006 - September 2007
Resolution 2004 - 2006
Cinram 1995 - 2004
Sony DADC 1984 - 1994
Skills
Technical Recruiting, SEM, Call Center, BPO, Outsourcing, Account Management, CRM, Lead Generation, Customer Experience, Business Development, Customer Acquisition, Vendor Management, New Business Development, Customer Retention, Operations Management, Call Centers, Strategic Partnerships, Management, Leadership, Team Building, Solution Selling, Strategy, B2B, Customer Service, Direct Marketing, Sales, Multi-channel Marketing, Sales Operations, Direct Sales, Customer Satisfaction, Program Management, Sales Management, Competitive Analysis, E-commerce, P&L Management, Salesforce.com, Team Management, Cold Calling, SaaS, Analytics, Networking, Start-ups, Relationship Management, Retail, Cross-functional Team..., Process Improvement, Telemarketing, Team Leadership, Performance Management, Business Process...
Education
St. Mary-of-the-Woods College 1986 — 1991
Business
Indiana Business College
Associate, Business
Indiana State University
Business
TELUS International October 2014 - Present
marGo.me June 2014 - Present
The Results Companies January 2012 - June 2014
Convergys August 2009 - January 2012
Transcontinental Direct June 2008 - July 2009
Protocol Integrated Marketing October 2006 - September 2007
Resolution 2004 - 2006
Cinram 1995 - 2004
Sony DADC 1984 - 1994
Skills
Technical Recruiting, SEM, Call Center, BPO, Outsourcing, Account Management, CRM, Lead Generation, Customer Experience, Business Development, Customer Acquisition, Vendor Management, New Business Development, Customer Retention, Operations Management, Call Centers, Strategic Partnerships, Management, Leadership, Team Building, Solution Selling, Strategy, B2B, Customer Service, Direct Marketing, Sales, Multi-channel Marketing, Sales Operations, Direct Sales, Customer Satisfaction, Program Management, Sales Management, Competitive Analysis, E-commerce, P&L Management, Salesforce.com, Team Management, Cold Calling, SaaS, Analytics, Networking, Start-ups, Relationship Management, Retail, Cross-functional Team..., Process Improvement, Telemarketing, Team Leadership, Performance Management, Business Process...
Education
St. Mary-of-the-Woods College 1986 — 1991
Business
Indiana Business College
Associate, Business
Indiana State University
Business
Marie Fe Clemente's TELUS International Experience February 2000 - June 2003
Job Microsoft NAV Consultant at 360 Visibility
Industry Information Technology and Services
Experience
360 Visibility July 2011 - April 2013
Raffles Solutions and Services Inc. April 2007 - February 2011
Panasonic Manufacturing Philippines Corporation August 2003 - April 2007
TELUS International February 2000 - June 2003
Telus International, Philippines Corporation February 2000 - June 2003
Freelance Consultant October 1998 - February 2000
System Excellence Technologies Pte Ltd., Singapore April 1998 - September 1998
Leverage Systems Technologies, Inc. February 1997 - May 1998
A Brown Chemicals Corporation February 1995 - February 1997
Skills
Financials, Microsoft Dynamics, Navision, ERP, Analysis, Business Intelligence, Business Analysis, Business Process, Requirements Analysis, Management, Enterprise Software, Pre-sales, Software Implementation, Cloud Computing, Software Documentation, Integration, Microsoft Dynamics NAV
Education
Philippine School of Business Administration
BSBA, Accounting
360 Visibility July 2011 - April 2013
Raffles Solutions and Services Inc. April 2007 - February 2011
Panasonic Manufacturing Philippines Corporation August 2003 - April 2007
TELUS International February 2000 - June 2003
Telus International, Philippines Corporation February 2000 - June 2003
Freelance Consultant October 1998 - February 2000
System Excellence Technologies Pte Ltd., Singapore April 1998 - September 1998
Leverage Systems Technologies, Inc. February 1997 - May 1998
A Brown Chemicals Corporation February 1995 - February 1997
Skills
Financials, Microsoft Dynamics, Navision, ERP, Analysis, Business Intelligence, Business Analysis, Business Process, Requirements Analysis, Management, Enterprise Software, Pre-sales, Software Implementation, Cloud Computing, Software Documentation, Integration, Microsoft Dynamics NAV
Education
Philippine School of Business Administration
BSBA, Accounting
REN Romero Jr. REN Romero Jr.'s TELUS International Experience August 2009 - May 2010
Job RECRUITER at SkillStorm
Industry Staffing and Recruiting
Experience
SkillStorm December 2010 - Present
TELUS International August 2009 - May 2010
Access Worldwide Inc August 2007 - January 2009
Education
Our Lady of Fatima University 2001 — 2006
BS Nursing, Science
University of the Philippines 2000 — 2001
BS Business Management, Economics
SkillStorm December 2010 - Present
TELUS International August 2009 - May 2010
Access Worldwide Inc August 2007 - January 2009
Education
Our Lady of Fatima University 2001 — 2006
BS Nursing, Science
University of the Philippines 2000 — 2001
BS Business Management, Economics
Douglas Higgins Douglas Higgins's TELUS International Experience 2007 - August 2011
Job Director, Health Sector, at TELUS
Industry Telecommunications
Experience
TELUS January 2014 - Present
TELUS Enterprise Solutions August 2011 - December 2013
TELUS International 2007 - August 2011
TELUS August 2001 - June 2007
360 networks July 2000 - July 2001
WorldCom February 1997 - June 2000
eConnect 1995 - 1997
Skills
Wireless, IP, BPO, Telecommunications, Sales Management, Outsourcing, Contract Negotiations, Solution Selling, Cloud Computing, Contract Negotiation, Strategy, Business Strategy, Sales Operations, Management, VoIP, Sales Process, Marketing Strategy, Strategic Partnerships, New Business Development, Managed Services, Selling, Business Development, Sales, Direct Sales, Call Centers, Leadership, Executive Management, Team Building, SaaS
Education
The University of Western Ontario 2006 — 2007
Ivey Executive Sales Management Program
Concordia University 1990 — 1993
Bachelor of Commerce, Marketing
TELUS January 2014 - Present
TELUS Enterprise Solutions August 2011 - December 2013
TELUS International 2007 - August 2011
TELUS August 2001 - June 2007
360 networks July 2000 - July 2001
WorldCom February 1997 - June 2000
eConnect 1995 - 1997
Skills
Wireless, IP, BPO, Telecommunications, Sales Management, Outsourcing, Contract Negotiations, Solution Selling, Cloud Computing, Contract Negotiation, Strategy, Business Strategy, Sales Operations, Management, VoIP, Sales Process, Marketing Strategy, Strategic Partnerships, New Business Development, Managed Services, Selling, Business Development, Sales, Direct Sales, Call Centers, Leadership, Executive Management, Team Building, SaaS
Education
The University of Western Ontario 2006 — 2007
Ivey Executive Sales Management Program
Concordia University 1990 — 1993
Bachelor of Commerce, Marketing
Jennifer Bach Jennifer Bach's TELUS International Experience January 2010 - Present
Job Director, Global Customer Marketing | web, digital, social, brand, PR & content marketing
Industry Outsourcing/Offshoring
Experience
TELUS International January 2010 - Present
Simon Fraser University Continuing Studies May 2013 - Present
Women's Executive Network March 2013 - March 2014
TELUS International September 2007 - January 2010
Kodak Graphic Communications (formerly Creo) 2002 - 2007
FinancialCAD Corporation July 1998 - April 2002
InMedia Presentations January 1996 - March 1998
Education
Simon Fraser University 1991 — 1997
Bachelor
British Columbia Institute of Technology
The University of British Columbia
The University of British Columbia
TELUS International January 2010 - Present
Simon Fraser University Continuing Studies May 2013 - Present
Women's Executive Network March 2013 - March 2014
TELUS International September 2007 - January 2010
Kodak Graphic Communications (formerly Creo) 2002 - 2007
FinancialCAD Corporation July 1998 - April 2002
InMedia Presentations January 1996 - March 1998
Education
Simon Fraser University 1991 — 1997
Bachelor
British Columbia Institute of Technology
The University of British Columbia
The University of British Columbia
Kim Bonn's TELUS International Experience January 2014 - Present
Job Global Migrations Lead at Mondelēz International
Industry Outsourcing/Offshoring
Experience
Mondelēz International January 2015 - Present
TELUS International January 2014 - Present
Xerox April 2012 - May 2013
Self-Employed June 2011 - April 2012
National Enterprise Systems October 2009 - June 2011
Citi January 1991 - June 2009
US Bank 2000 - 2003
Skills
Executive Leadership, Goverment Affairs and..., Operations Management, Project Portfolio..., Process Evaluation, Process Development, Process Control, Regulatory Compliance, Vendor Management, Contract Negotiation, Contract Management, Human Resources..., Client Relationship..., Client Engagement, Client Interfacing, Public Relations, Customer Service, Controller, Management, Personnel Management, Process Improvement, Leadership, Executive Management, Credit, Call Centers, CRM, Recruiting, Start-ups, Analysis, Human Resources, Forecasting, Budgets, Employee Relations, Customer Satisfaction
Education
Northern Kentucky University 1994 — 1999
BS, Industrial and Labor Relations
Mondelēz International January 2015 - Present
TELUS International January 2014 - Present
Xerox April 2012 - May 2013
Self-Employed June 2011 - April 2012
National Enterprise Systems October 2009 - June 2011
Citi January 1991 - June 2009
US Bank 2000 - 2003
Skills
Executive Leadership, Goverment Affairs and..., Operations Management, Project Portfolio..., Process Evaluation, Process Development, Process Control, Regulatory Compliance, Vendor Management, Contract Negotiation, Contract Management, Human Resources..., Client Relationship..., Client Engagement, Client Interfacing, Public Relations, Customer Service, Controller, Management, Personnel Management, Process Improvement, Leadership, Executive Management, Credit, Call Centers, CRM, Recruiting, Start-ups, Analysis, Human Resources, Forecasting, Budgets, Employee Relations, Customer Satisfaction
Education
Northern Kentucky University 1994 — 1999
BS, Industrial and Labor Relations
DeAnn Winter's TELUS International Experience December 2013 - November 2014
Job
Industry Security and Investigations
Experience
SPC Companies December 2014 - Present
TELUS International December 2013 - November 2014
Intelenet Global Services July 2011 - October 2013
StarTek May 2010 - May 2011
Sykes July 2008 - May 2010
SITEL 2005 - 2008
AT&T 1995 - 2004
Skills
BPO, Call Center, Business Development, Sales, Contract Negotiation, Offshore Outsourcing, Offshoring, New Business Development, Contact Centers, Inbound Marketing, Outsourcing, Customer Experience, Account Management, Customer Satisfaction, B2B, Call Centers, Leadership, Vendor Management, Executive Management, Customer Retention, Telemarketing, Business Process, CRM, Customer Acquisition, Business Intelligence, Solution Selling, Strategic Partnerships, Lead Generation, Management, Telecommunications, Program Management, Sales Management, Strategy, Call Center Development
Education
University of Kansas 1987 — 1992
Bachelor of Applied Science (B.A.Sc.)
Millard North
Millard North
SPC Companies December 2014 - Present
TELUS International December 2013 - November 2014
Intelenet Global Services July 2011 - October 2013
StarTek May 2010 - May 2011
Sykes July 2008 - May 2010
SITEL 2005 - 2008
AT&T 1995 - 2004
Skills
BPO, Call Center, Business Development, Sales, Contract Negotiation, Offshore Outsourcing, Offshoring, New Business Development, Contact Centers, Inbound Marketing, Outsourcing, Customer Experience, Account Management, Customer Satisfaction, B2B, Call Centers, Leadership, Vendor Management, Executive Management, Customer Retention, Telemarketing, Business Process, CRM, Customer Acquisition, Business Intelligence, Solution Selling, Strategic Partnerships, Lead Generation, Management, Telecommunications, Program Management, Sales Management, Strategy, Call Center Development
Education
University of Kansas 1987 — 1992
Bachelor of Applied Science (B.A.Sc.)
Millard North
Millard North
Rick Christiaanse Rick Christiaanse's TELUS International Experience September 2004 - August 2005
Job General Manager at Glentel
Industry Marketing and Advertising
Experience
Glentel Inc. January 2011 - Present
TransLink November 2011 - December 2014
Vancity March 2009 - June 2013
Rick Christiaanse and Associates October 2010 - January 2012
Allsport Insurance Marketing Ltd. April 2008 - September 2010
Sport BC/KidSport Canada March 2008 - September 2010
VANOC January 2010 - March 2010
Shift Networks August 2005 - July 2007
TELUS International September 2004 - August 2005
Telus Mobility October 2001 - October 2004
Skills
brand marketer, Change Management, Marketing Strategy, Organizational..., Thought Leadership, Strategic Leadership, Board Development, Board Training, Board Leadership, Strategic Planning, Business Strategy, Overseas, Multicultural, Multilingual, Channel Management, Channel Marketing, Telecommunications, Team Building, Sales Management, International Business, International Marketing, International Sales, Brand Awareness, Marketing Communications, Digital Marketing, Call Center, Leadership Development, chartered director, Product Management, Product Launch, Channel Optimization, Channel Expansion, Managed Services, Mergers, Acquisition Integration, Reverse Mergers, Management Consulting, Consultative Selling, Consumer Insights, Talent Management, Human Capital Management, Financial Planning, Profit Improvement, Business Turnaround, Integration, Strategic Partnerships, Social Media Marketing, Sales Compensation..., Leadership, Training
Education
McMaster University 2008 — 2009
Chartered Director, Corporate Governance
The University of British Columbia 1982 — 1986
BComm, International Marketing
College Hageveld 1974 — 1979
Atheneum
Glentel Inc. January 2011 - Present
TransLink November 2011 - December 2014
Vancity March 2009 - June 2013
Rick Christiaanse and Associates October 2010 - January 2012
Allsport Insurance Marketing Ltd. April 2008 - September 2010
Sport BC/KidSport Canada March 2008 - September 2010
VANOC January 2010 - March 2010
Shift Networks August 2005 - July 2007
TELUS International September 2004 - August 2005
Telus Mobility October 2001 - October 2004
Skills
brand marketer, Change Management, Marketing Strategy, Organizational..., Thought Leadership, Strategic Leadership, Board Development, Board Training, Board Leadership, Strategic Planning, Business Strategy, Overseas, Multicultural, Multilingual, Channel Management, Channel Marketing, Telecommunications, Team Building, Sales Management, International Business, International Marketing, International Sales, Brand Awareness, Marketing Communications, Digital Marketing, Call Center, Leadership Development, chartered director, Product Management, Product Launch, Channel Optimization, Channel Expansion, Managed Services, Mergers, Acquisition Integration, Reverse Mergers, Management Consulting, Consultative Selling, Consumer Insights, Talent Management, Human Capital Management, Financial Planning, Profit Improvement, Business Turnaround, Integration, Strategic Partnerships, Social Media Marketing, Sales Compensation..., Leadership, Training
Education
McMaster University 2008 — 2009
Chartered Director, Corporate Governance
The University of British Columbia 1982 — 1986
BComm, International Marketing
College Hageveld 1974 — 1979
Atheneum
France Maisonneuve (3,200 + connections)'s TELUS International Experience May 2003 - October 2005
Job North America Senior Sourcing Specialist BMO Talent Acquisition
Industry Outsourcing/Offshoring
Experience
BMO October 2011 - Present
BMO October 2005 - October 2011
TELUS International May 2003 - October 2005
ManpowerGroup June 1995 - October 2004
Skills
Sourcing, Talent Acquisition, Managerial Finance, Financial Accounting, Account Management, Sales Management, Project Management, Risk Management, Accounts Payable, Information Technology, Corporate Finance, Strategic Planning, Strategic Financial..., Financial Services, Financial Management..., Strategic Sourcing, Strategy, Gestion de projet, Planification..., Customer Service, Gestion des risques, Acquisition de talents, Leadership, Interviews, Performance Management, Banking, Recruiting, Human Resources, Financial Analysis, Management
Education
Algonquin College of Applied Arts and Technology 1986 — 1989
Human Resources Management and Services
BMO October 2011 - Present
BMO October 2005 - October 2011
TELUS International May 2003 - October 2005
ManpowerGroup June 1995 - October 2004
Skills
Sourcing, Talent Acquisition, Managerial Finance, Financial Accounting, Account Management, Sales Management, Project Management, Risk Management, Accounts Payable, Information Technology, Corporate Finance, Strategic Planning, Strategic Financial..., Financial Services, Financial Management..., Strategic Sourcing, Strategy, Gestion de projet, Planification..., Customer Service, Gestion des risques, Acquisition de talents, Leadership, Interviews, Performance Management, Banking, Recruiting, Human Resources, Financial Analysis, Management
Education
Algonquin College of Applied Arts and Technology 1986 — 1989
Human Resources Management and Services
Eileen Valle-Juarez's TELUS International Experience August 2009 - Present
Job Customer Experience Coach at TELUS International
Industry Outsourcing/Offshoring
Experience
TELUS International August 2009 - Present
Wells Fargo April 2007 - July 2009
Skills
Lean Six Sigma, Customer Experience, Coaching, Staff Development, Team Leadership, Call Centers, Performance Management, Training, Data Analysis, Microsoft Excel, Quality Assurance, Retail Banking, Sales, Credit
Education
College of Southern Nevada 2015 — 2016
Associate’s Degree, Business, 3.2 GPA
Lake Havasu High School 2000 — 2004
TELUS International August 2009 - Present
Wells Fargo April 2007 - July 2009
Skills
Lean Six Sigma, Customer Experience, Coaching, Staff Development, Team Leadership, Call Centers, Performance Management, Training, Data Analysis, Microsoft Excel, Quality Assurance, Retail Banking, Sales, Credit
Education
College of Southern Nevada 2015 — 2016
Associate’s Degree, Business, 3.2 GPA
Lake Havasu High School 2000 — 2004
Juan Pablo Sosa Rosales Juan Pablo Sosa Rosales's TELUS International Experience June 2014 - Present
Job Workforce Director at Telus International
Industry Outsourcing/Offshoring
Experience
TELUS International June 2014 - Present
Transactel September 2011 - Present
Transactel July 2010 - September 2011
Transactel January 2009 - June 2010
Transactel April 2008 - December 2008
Office of the Private Secretary to the President of Guatemala January 2004 - January 2008
Ingenio El Baul, S.A. February 2002 - January 2004
Skills
BPO, Customer Experience, Offshoring, Workforce Management, Call Center, Outsourcing, Purchase Management, Public Policy, Conflict Resolution, Speech Writing, Strategic Planning, Recruiting, Operations Management, Operational Execution, Analytics, Forecasting, Capacity Planning, Real Time Monitoring, Process Scheduler, Call Centers, Process Engineering, Management, Business Strategy, Negotiation, Coaching, Team Leadership, Logistics, Budgets, Team Building
Education
Universidad Francisco Marroquín 2005 — 2006
Master's Degree, MBA (Specialized in Strategic Planning)
North Carolina State University 1998 — 2001
B.S., Industrial Engineering
CER 1984 — 1997
BS, Bachelor in Science
TELUS International June 2014 - Present
Transactel September 2011 - Present
Transactel July 2010 - September 2011
Transactel January 2009 - June 2010
Transactel April 2008 - December 2008
Office of the Private Secretary to the President of Guatemala January 2004 - January 2008
Ingenio El Baul, S.A. February 2002 - January 2004
Skills
BPO, Customer Experience, Offshoring, Workforce Management, Call Center, Outsourcing, Purchase Management, Public Policy, Conflict Resolution, Speech Writing, Strategic Planning, Recruiting, Operations Management, Operational Execution, Analytics, Forecasting, Capacity Planning, Real Time Monitoring, Process Scheduler, Call Centers, Process Engineering, Management, Business Strategy, Negotiation, Coaching, Team Leadership, Logistics, Budgets, Team Building
Education
Universidad Francisco Marroquín 2005 — 2006
Master's Degree, MBA (Specialized in Strategic Planning)
North Carolina State University 1998 — 2001
B.S., Industrial Engineering
CER 1984 — 1997
BS, Bachelor in Science
Jake Coe's TELUS International Experience August 2015 - Present
Job Customer Experience Analyst at TELUS International
Industry Consumer Services
Experience
TELUS International August 2015 - Present
Electronic Arts 2012 - November 2013
Blizzard Entertainment September 2008 - May 2013
Eye in the Sky Collective July 2011 - July 2011
48hr Film Project Competition (pro bono) August 2010 - August 2010
Skills
MMO, Troubleshooting, Customer Service, Customer Relations, Online Gaming, Peer Mentoring, Outlook, Customer Experience, Customer Satisfaction, Microsoft Word, PowerPoint, Photoshop, Mentoring, Quality Management, SalesForce, RightNow, Soft Skills, Writing, Professional Mentoring, Creative Writing, Quality Control, Coaching, Customer Experience..., Quality Assurance, Quality Improvement
Education
American Academy of Dramatic Arts 2001 — 2002
Austin Community College
TELUS International August 2015 - Present
Electronic Arts 2012 - November 2013
Blizzard Entertainment September 2008 - May 2013
Eye in the Sky Collective July 2011 - July 2011
48hr Film Project Competition (pro bono) August 2010 - August 2010
Skills
MMO, Troubleshooting, Customer Service, Customer Relations, Online Gaming, Peer Mentoring, Outlook, Customer Experience, Customer Satisfaction, Microsoft Word, PowerPoint, Photoshop, Mentoring, Quality Management, SalesForce, RightNow, Soft Skills, Writing, Professional Mentoring, Creative Writing, Quality Control, Coaching, Customer Experience..., Quality Assurance, Quality Improvement
Education
American Academy of Dramatic Arts 2001 — 2002
Austin Community College
Walter Van Norden Walter Van Norden's TELUS International Experience March 2010 - February 2014
Job Senior Consultant at Clear Advantage
Industry Management Consulting
Experience
Clear Advantage June 2015 - Present
Gate5Media Ltd. June 2004 - Present
TELUS International March 2010 - February 2014
TELUS 2000 - January 2011
Stentor 1993 - 1999
BC Tel 1987 - 1992
Skills
Marketing Strategy, New Business Development, Strategic Planning, BPO, Social Media, Management Consulting, Strategy, Forecasting, Business Strategy, Market Research, Management, Marketing Communications, Strategic Partnerships, Start-ups, Product Development, Product Management, Marketing, Business Development, Innovation, Cross-functional Team..., CRM, Product Marketing, Business Planning, Digital Strategy, Team Leadership
Education
University of California, Los Angeles 2003 — 2003
Professional Program in Producing, School of Theater, Film and Television
The University of British Columbia
MBA, Marketing
The University of British Columbia
BA, English
Clear Advantage June 2015 - Present
Gate5Media Ltd. June 2004 - Present
TELUS International March 2010 - February 2014
TELUS 2000 - January 2011
Stentor 1993 - 1999
BC Tel 1987 - 1992
Skills
Marketing Strategy, New Business Development, Strategic Planning, BPO, Social Media, Management Consulting, Strategy, Forecasting, Business Strategy, Market Research, Management, Marketing Communications, Strategic Partnerships, Start-ups, Product Development, Product Management, Marketing, Business Development, Innovation, Cross-functional Team..., CRM, Product Marketing, Business Planning, Digital Strategy, Team Leadership
Education
University of California, Los Angeles 2003 — 2003
Professional Program in Producing, School of Theater, Film and Television
The University of British Columbia
MBA, Marketing
The University of British Columbia
BA, English
Ngieo Murphy's TELUS International Experience October 2013 - May 2015
Job Customer Care Specialist at SolarCity
Industry Writing and Editing
Experience
SolarCity May 2015 - Present
TELUS International October 2013 - May 2015
Target 2012 - 2013
Allure Gardens 2011 - 2013
Agency Insurance Resolutions May 2011 - September 2012
Ron Paul 2012 Presidential Campaign November 2011 - March 2012
Skills
Customer Service, Sales, Computer Science, Retail, Hospitality, Pricing, Cashiering, Retail Sales, Loss Prevention, Store Management, Security, Visual Merchandising, Merchandising, Inventory Management, Inventory Control, Time Management, Data Entry, Customer Satisfaction
Education
Rasmussen College-Minnesota 2010 — 2012
Associate of Arts and Sciences (AAS), Biology, 3.74
SolarCity May 2015 - Present
TELUS International October 2013 - May 2015
Target 2012 - 2013
Allure Gardens 2011 - 2013
Agency Insurance Resolutions May 2011 - September 2012
Ron Paul 2012 Presidential Campaign November 2011 - March 2012
Skills
Customer Service, Sales, Computer Science, Retail, Hospitality, Pricing, Cashiering, Retail Sales, Loss Prevention, Store Management, Security, Visual Merchandising, Merchandising, Inventory Management, Inventory Control, Time Management, Data Entry, Customer Satisfaction
Education
Rasmussen College-Minnesota 2010 — 2012
Associate of Arts and Sciences (AAS), Biology, 3.74
Cory Pease's TELUS International Experience June 2012 - August 2014
Job Reset Your Mind & Develop Your Actions!
Industry Food & Beverages
Experience
Moonlight Diner April 2015 - Present
Sprint January 2015 - April 2015
24-7 Intouch August 2014 - March 2015
TELUS International June 2012 - August 2014
Picture-Me Portraits May 2011 - August 2011
Skills
Customer Service, Job Coaching, Quality Assurance, Quality Management, System Monitoring, Remote Monitoring, Queue Management, Schedules, Leading Meetings, Staff Development, Payroll, PowerPoint, Microsoft Excel, Microsoft Office, Microsoft Word, Leadership, Call Centers, Customer Experience, Customer Satisfaction, Management, Team Building, Team Leadership, Training
Education
Milan Institute 2013 — 2014
Community College of Denver 2010 — 2012
Business Management
Community College of Denver
Bachelor of Applied Science (B.A.Sc.), Accounting and Finance
Moonlight Diner April 2015 - Present
Sprint January 2015 - April 2015
24-7 Intouch August 2014 - March 2015
TELUS International June 2012 - August 2014
Picture-Me Portraits May 2011 - August 2011
Skills
Customer Service, Job Coaching, Quality Assurance, Quality Management, System Monitoring, Remote Monitoring, Queue Management, Schedules, Leading Meetings, Staff Development, Payroll, PowerPoint, Microsoft Excel, Microsoft Office, Microsoft Word, Leadership, Call Centers, Customer Experience, Customer Satisfaction, Management, Team Building, Team Leadership, Training
Education
Milan Institute 2013 — 2014
Community College of Denver 2010 — 2012
Business Management
Community College of Denver
Bachelor of Applied Science (B.A.Sc.), Accounting and Finance
Nancy Loftus-Chavez's TELUS International Experience July 2012 - June 2013
Job Sales and Marketing Operations Professional
Industry Entertainment
Experience
DIRECTV June 2013 - Present
TELUS International July 2012 - June 2013
DIRECTV August 2010 - July 2012
DIRECTV May 2006 - October 2010
Countrywide June 2005 - May 2006
Citigroup 2001 - 2005
Skills
Process Improvement, Outsourcing Management, Performance Management, Project Management, Contract Negotiation, Cross-functional Team..., Telemarketing, Customer Satisfaction, Change Management, Key Performance..., Workforce Management, Call Center, Vendor Management, Customer Experience, Metrics, Sales & Marketing..., Operations Management, Call Centers, Training, Strategic Planning, BPO, Customer Service, Team Leadership, CRM, Data Analysis, Sales Operations, Management, Program Management, Leadership, Strategy, Team Management, Forecasting, Business Process, Analysis, Customer Retention, Budgets, Sales, Direct Sales, Marketing, Risk Management, Human Resources, Executive Management, Negotiation
Education
University of Phoenix 2001 — 2003
MBA, Global Management
California State University-San Bernardino - College of Business and Public Administration 1999 — 2001
BS, International Business; Finance
DIRECTV June 2013 - Present
TELUS International July 2012 - June 2013
DIRECTV August 2010 - July 2012
DIRECTV May 2006 - October 2010
Countrywide June 2005 - May 2006
Citigroup 2001 - 2005
Skills
Process Improvement, Outsourcing Management, Performance Management, Project Management, Contract Negotiation, Cross-functional Team..., Telemarketing, Customer Satisfaction, Change Management, Key Performance..., Workforce Management, Call Center, Vendor Management, Customer Experience, Metrics, Sales & Marketing..., Operations Management, Call Centers, Training, Strategic Planning, BPO, Customer Service, Team Leadership, CRM, Data Analysis, Sales Operations, Management, Program Management, Leadership, Strategy, Team Management, Forecasting, Business Process, Analysis, Customer Retention, Budgets, Sales, Direct Sales, Marketing, Risk Management, Human Resources, Executive Management, Negotiation
Education
University of Phoenix 2001 — 2003
MBA, Global Management
California State University-San Bernardino - College of Business and Public Administration 1999 — 2001
BS, International Business; Finance
Shawna Fey's TELUS International Experience January 2010 - August 2013
Job Trainer at Barclaycard US
Industry Financial Services
Experience
Barclaycard US August 2015 - Present
Barclaycard US February 2014 - August 2015
Desert Call Connection October 2013 - February 2014
YA LOS ANGELES January 2013 - August 2013
TELUS International January 2010 - August 2013
Skills
Management, Training, Sales, Customer Service, Workforce Management, Employee Training, Microsoft Office, Coaching, Microsoft Excel, Account Management, Strategic Planning, Social Networking, Customer Satisfaction, Team Building, Human Resources, Leadership, Call Centers, Quality Assurance, Performance Management, Customer Retention, Process Improvement, Team Leadership, Sales Management, Recruiting, CRM, Time Management, Customer Experience, Team Management, Operations Management, Outsourcing, Telecommunications
Education
California State University-Sacramento 2004 — 2009
Bachelor of Arts, Organizational Communications
Mount Carmel High School 2000 — 2004
High School Diploma, General education
Barclaycard US August 2015 - Present
Barclaycard US February 2014 - August 2015
Desert Call Connection October 2013 - February 2014
YA LOS ANGELES January 2013 - August 2013
TELUS International January 2010 - August 2013
Skills
Management, Training, Sales, Customer Service, Workforce Management, Employee Training, Microsoft Office, Coaching, Microsoft Excel, Account Management, Strategic Planning, Social Networking, Customer Satisfaction, Team Building, Human Resources, Leadership, Call Centers, Quality Assurance, Performance Management, Customer Retention, Process Improvement, Team Leadership, Sales Management, Recruiting, CRM, Time Management, Customer Experience, Team Management, Operations Management, Outsourcing, Telecommunications
Education
California State University-Sacramento 2004 — 2009
Bachelor of Arts, Organizational Communications
Mount Carmel High School 2000 — 2004
High School Diploma, General education
Rosemary Petrossi Rosemary Petrossi's TELUS International Experience April 2015 - Present
Job Communications Manager, Speechwriter at TELUS International
Industry Public Relations and Communications
Experience
TELUS International April 2015 - Present
FEI Canada, Southern Golden Horseshoe Chapter October 2011 - April 2015
Rosemary Petrossi Communications May 2010 - April 2015
Profile Communications Corp. April 2010 - September 2014
ii3 April 2012 - October 2013
Align Inc. February 2012 - April 2013
Maple Leaf Foods March 2008 - 2010
Alliance Atlantis Broadcasting 2006 - 2008
Wilcox Group 2002 - 2005
Skills
Media Relations, Publicity, Corporate Communications, Public Relations, Issues Management, Social Media, Writing, Marketing Communications, Strategic Planning, Internal Communications, Event Planning, Editing, Strategic Communications, Press Releases, Content Management, Project Management, Crisis Management
Education
Humber College
Public Relations Post Graduate Program
King's University College
English and Media Studies
Cambrian College 1996 — 1999
Business Diploma, Physical Fitness and Leisure Management
TELUS International April 2015 - Present
FEI Canada, Southern Golden Horseshoe Chapter October 2011 - April 2015
Rosemary Petrossi Communications May 2010 - April 2015
Profile Communications Corp. April 2010 - September 2014
ii3 April 2012 - October 2013
Align Inc. February 2012 - April 2013
Maple Leaf Foods March 2008 - 2010
Alliance Atlantis Broadcasting 2006 - 2008
Wilcox Group 2002 - 2005
Skills
Media Relations, Publicity, Corporate Communications, Public Relations, Issues Management, Social Media, Writing, Marketing Communications, Strategic Planning, Internal Communications, Event Planning, Editing, Strategic Communications, Press Releases, Content Management, Project Management, Crisis Management
Education
Humber College
Public Relations Post Graduate Program
King's University College
English and Media Studies
Cambrian College 1996 — 1999
Business Diploma, Physical Fitness and Leisure Management
stuck insincity stuck insincity's TELUS International Experience September 2011 - December 2013
Job Caesars Entertainment
Industry Consumer Services
Experience
Caesars Entertainment Corporation December 2013 - Present
TELUS International September 2011 - December 2013
Skills
Call Centers, BPO, Call Center, Outsourcing, Customer Experience, CRM, Customer Service, Contact Centers, Technical Support, Offshoring, Customer Satisfaction, Inbound Marketing
Education
Euphoria Institute of Beauty Arts & Sciences-Henderson
Caesars Entertainment Corporation December 2013 - Present
TELUS International September 2011 - December 2013
Skills
Call Centers, BPO, Call Center, Outsourcing, Customer Experience, CRM, Customer Service, Contact Centers, Technical Support, Offshoring, Customer Satisfaction, Inbound Marketing
Education
Euphoria Institute of Beauty Arts & Sciences-Henderson
Velma Lawson's TELUS International Experience January 2015 - Present
Job Account General Manager BPO Call Center
Industry Gambling & Casinos
Experience
TELUS International January 2015 - Present
Caesars Entertainment Corporation June 2005 - February 2008
Caesars Entertainment Corporation March 2003 - June 2005
Skills
Century 21 School of..., Licensed Realtor, Hospitality, Casino, Call Center, Food & Beverage, Gaming Industry, Pre-opening, VIP, Resorts, Call Centers, Process Scheduler, Customer Service, Hotels, Culinary Skills, Fine Dining, Hospitality Industry, Restaurants, Operations Management, Menu Development, Hospitality Management, Banquets, Hiring, Microsoft Office, Leadership
Education
Penn Valley College 1986 — 1988
Associates Degree, Paralegal
Lincoln University (MO) 1978 — 1981
Nutrition
TELUS International January 2015 - Present
Caesars Entertainment Corporation June 2005 - February 2008
Caesars Entertainment Corporation March 2003 - June 2005
Skills
Century 21 School of..., Licensed Realtor, Hospitality, Casino, Call Center, Food & Beverage, Gaming Industry, Pre-opening, VIP, Resorts, Call Centers, Process Scheduler, Customer Service, Hotels, Culinary Skills, Fine Dining, Hospitality Industry, Restaurants, Operations Management, Menu Development, Hospitality Management, Banquets, Hiring, Microsoft Office, Leadership
Education
Penn Valley College 1986 — 1988
Associates Degree, Paralegal
Lincoln University (MO) 1978 — 1981
Nutrition
Hector Mosquera Hector Mosquera's TELUS International Experience August 2011 - April 2012
Job Economics writer at ALTC / Editor / Youtuber
Industry Writing and Editing
Experience
ALTC April 2015 - Present
Instituto Nacional de Estadística (INE) - Guatemala July 2012 - November 2012
TELUS International August 2011 - April 2012
Skills
Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, Research, Public Speaking, Strategic Planning, Project Management, Social Media, English, Management, Data Analysis, English to Spanish, Spanish, Business Analysis, Economic Modeling, Economics, Environmental Economics
Education
Universidad Rafael Landívar 2010 — 2015
Bachelor’s Degree, Business Economics / Licenciatura en Economía Empresarial
ALTC April 2015 - Present
Instituto Nacional de Estadística (INE) - Guatemala July 2012 - November 2012
TELUS International August 2011 - April 2012
Skills
Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, Research, Public Speaking, Strategic Planning, Project Management, Social Media, English, Management, Data Analysis, English to Spanish, Spanish, Business Analysis, Economic Modeling, Economics, Environmental Economics
Education
Universidad Rafael Landívar 2010 — 2015
Bachelor’s Degree, Business Economics / Licenciatura en Economía Empresarial
Caroline Vidal's TELUS International Experience February 2015 - Present
Job Operations at TELUS International
Industry Consumer Services
Experience
TELUS International February 2015 - Present
Data Exchange, Inc. September 2014 - Present
Citi January 2005 - February 2006
Clientlogic May 2004 - January 2005
Provident Credit Union March 2003 - May 2004
Pacific Bell/SBC Telecommunications Inc February 1997 - January 2003
Skills
Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, PowerPoint, Strategic Planning, Team Building, Negotiation, Marketing, Coaching, Project Management, Customer Satisfaction, Team Leadership, Operations Management, Call Center, English, Data Entry, Retail, Leadership, Windows, Teamwork, Project Planning, Small Business, Process Improvement, Business Strategy, Sales, Outlook, Training, Account Management, Management, Contract Negotiation, Team Management, Troubleshooting, Sales Operations, Time Management, Social Networking, Event Planning, Customer Experience, Banking, Public Speaking, Sales Management
Education
Las Vegas School of insurance 2005 — 2005
Concentrate degree, Property & Casualty
Diablo Valley College 1992 — 1994
Associate of Arts (AA), Business Administration and Management, General
St. Partick/St. Vincent High School 1992 — 1992
High School Diploma, General Education
TELUS International February 2015 - Present
Data Exchange, Inc. September 2014 - Present
Citi January 2005 - February 2006
Clientlogic May 2004 - January 2005
Provident Credit Union March 2003 - May 2004
Pacific Bell/SBC Telecommunications Inc February 1997 - January 2003
Skills
Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, PowerPoint, Strategic Planning, Team Building, Negotiation, Marketing, Coaching, Project Management, Customer Satisfaction, Team Leadership, Operations Management, Call Center, English, Data Entry, Retail, Leadership, Windows, Teamwork, Project Planning, Small Business, Process Improvement, Business Strategy, Sales, Outlook, Training, Account Management, Management, Contract Negotiation, Team Management, Troubleshooting, Sales Operations, Time Management, Social Networking, Event Planning, Customer Experience, Banking, Public Speaking, Sales Management
Education
Las Vegas School of insurance 2005 — 2005
Concentrate degree, Property & Casualty
Diablo Valley College 1992 — 1994
Associate of Arts (AA), Business Administration and Management, General
St. Partick/St. Vincent High School 1992 — 1992
High School Diploma, General Education
Kevin Roff's TELUS International Experience November 2011 - May 2014
Job Technician at UPS
Industry Transportation/Trucking/Railroad
Experience
UPS November 2014 - Present
TELUS International November 2011 - May 2014
Skyline Products, Inc. August 2010 - August 2011
AER Technologies, Inc. June 2007 - May 2010
Mervyns November 2004 - March 2007
Skills
Adobe Design Programs, Remote Troubleshooting, Internet Troubleshooting, Web Design, Customer Service, Call Centers, Data Entry, Forklift Operation, Inventory Management, Teller Operations, Shipping & Receiving, Software Installation
Education
Mt. San Antonio College 2004 — 2006
Computer Graphic Design, 3.76
UPS November 2014 - Present
TELUS International November 2011 - May 2014
Skyline Products, Inc. August 2010 - August 2011
AER Technologies, Inc. June 2007 - May 2010
Mervyns November 2004 - March 2007
Skills
Adobe Design Programs, Remote Troubleshooting, Internet Troubleshooting, Web Design, Customer Service, Call Centers, Data Entry, Forklift Operation, Inventory Management, Teller Operations, Shipping & Receiving, Software Installation
Education
Mt. San Antonio College 2004 — 2006
Computer Graphic Design, 3.76
Sinhue Garcia-Rojas Sinhue Garcia-Rojas's TELUS International Experience October 2009 - April 2013
Job Test Engineer at BMM Testlabs
Industry Electrical/Electronic Manufacturing
Experience
BMM Testlabs March 2015 - Present
TELUS International October 2009 - April 2013
Bally's Casino June 2008 - September 2008
Skills
Customer Service, Automotive, Windows XP, Windows 7, Microsoft Word, Microsoft Excel, Microsoft power point, Testing, Electronics, Troubleshooting, Team Leadership, Computer Hardware
Education
ITT Technical Institute-Henderson 2013 — 2015
Associate's degree, Electrical, Electronic and Communications Engineering Technology/Technician
Universal Technical Institute of Arizona Inc 2008 — 2009
Automotive
BMM Testlabs March 2015 - Present
TELUS International October 2009 - April 2013
Bally's Casino June 2008 - September 2008
Skills
Customer Service, Automotive, Windows XP, Windows 7, Microsoft Word, Microsoft Excel, Microsoft power point, Testing, Electronics, Troubleshooting, Team Leadership, Computer Hardware
Education
ITT Technical Institute-Henderson 2013 — 2015
Associate's degree, Electrical, Electronic and Communications Engineering Technology/Technician
Universal Technical Institute of Arizona Inc 2008 — 2009
Automotive
Gaby Alfaro Gaby Alfaro's TELUS International Experience August 2011 - December 2011
Job Melaleuca The Wellness Company
Industry Health, Wellness and Fitness
Experience
Melaleuca:The Wellness Company June 2015 - Present
Melaleuca The Wellness CompanyRexburg Idaho May 2013 - June 2015
Brigham Young University March 2012 - May 2013
TELUS International August 2011 - December 2011
Skills
Microsoft Office, Spanish, Quality Assurance, Sales, Research, Public Speaking, Teamwork, PowerPoint, Customer Service, Data Analysis, Time Management, Team Leadership, Social Networking, Social Media, Microsoft Excel, Leadership, Facebook
Education
Brigham Young University - Idaho 2011 — 2015
Bachelor's degree, Business, Management Marketing Emphasis and a Minor Political Science
Key West High School 2008 — 2010
Melaleuca:The Wellness Company June 2015 - Present
Melaleuca The Wellness CompanyRexburg Idaho May 2013 - June 2015
Brigham Young University March 2012 - May 2013
TELUS International August 2011 - December 2011
Skills
Microsoft Office, Spanish, Quality Assurance, Sales, Research, Public Speaking, Teamwork, PowerPoint, Customer Service, Data Analysis, Time Management, Team Leadership, Social Networking, Social Media, Microsoft Excel, Leadership, Facebook
Education
Brigham Young University - Idaho 2011 — 2015
Bachelor's degree, Business, Management Marketing Emphasis and a Minor Political Science
Key West High School 2008 — 2010
Brian Forrest Brian Forrest's TELUS International Experience January 2011 - May 2014
Job Senior Business Leader | CRM Expertise | Client Experience Champion
Industry Telecommunications
Experience
MLSE (Maple Leaf Sports & Entertainment) October 2014 - Present
TELUS International January 2011 - May 2014
TELUS December 2006 - January 2011
TELUS December 2004 - December 2006
TELUS January 2002 - December 2004
Skills
Marketing Strategy, Sales Enablement, Customer Experience, Team Leadership, Program Management, Voice of the Customer, Demand Management, Cross-functional Team..., Lead Generation, Marketing Management, Segmentation, Strategic Planning, Customer Relations, Business Strategy, New Business Development, Team Building, Account Management, Process Improvement, Strategy Development, Market Analysis, Direct Marketing, Negotiation, Customer Service, Customer Satisfaction, Solution Selling, Telecommunications, Go-to-market Strategy, Strategy, CRM, Salesforce.com, Leadership, Vendor Management, Digital Marketing, Sales Operations, Customer Experience..., Lead Management
Education
University of Toronto - Rotman School of Management 2010 — 2010
Executive LeadershipTraining
Queen's University 2003 — 2003
Exec Leadership
Ryerson University 1996 — 2000
BCOMM
Woburn
MLSE (Maple Leaf Sports & Entertainment) October 2014 - Present
TELUS International January 2011 - May 2014
TELUS December 2006 - January 2011
TELUS December 2004 - December 2006
TELUS January 2002 - December 2004
Skills
Marketing Strategy, Sales Enablement, Customer Experience, Team Leadership, Program Management, Voice of the Customer, Demand Management, Cross-functional Team..., Lead Generation, Marketing Management, Segmentation, Strategic Planning, Customer Relations, Business Strategy, New Business Development, Team Building, Account Management, Process Improvement, Strategy Development, Market Analysis, Direct Marketing, Negotiation, Customer Service, Customer Satisfaction, Solution Selling, Telecommunications, Go-to-market Strategy, Strategy, CRM, Salesforce.com, Leadership, Vendor Management, Digital Marketing, Sales Operations, Customer Experience..., Lead Management
Education
University of Toronto - Rotman School of Management 2010 — 2010
Executive LeadershipTraining
Queen's University 2003 — 2003
Exec Leadership
Ryerson University 1996 — 2000
BCOMM
Woburn
Nicolas Chang's TELUS International Experience February 2012 - September 2012
Job Attractions Lead at Universal Studios Orlando
Industry Entertainment
Experience
Universal Orlando Resort February 2015 - Present
Universal Orlando Resort September 2012 - February 2015
Levi Strauss & Co. October 2013 - February 2014
Levi Strauss & Co. September 2012 - October 2013
TELUS International February 2012 - September 2012
TELUS International Central America September 2011 - February 2012
TELUS International Central America May 2011 - September 2011
TELUS International Central America February 2011 - May 2011
TELUS International Central America October 2010 - February 2011
Skills
Microsoft Word, Social Networking, Customer Service, Sales, Training, Team Leadership, Event Planning, Social Media, Event Management, Facebook, Social Media Marketing, Photoshop, Time Management, Microsoft Office
Education
Valencia College 2015 — 2017
Associate of Arts (AA), General Studies
Full Sail University 2010 — 2010
Digital Arts & Design, Marketing
Universal Orlando Resort February 2015 - Present
Universal Orlando Resort September 2012 - February 2015
Levi Strauss & Co. October 2013 - February 2014
Levi Strauss & Co. September 2012 - October 2013
TELUS International February 2012 - September 2012
TELUS International Central America September 2011 - February 2012
TELUS International Central America May 2011 - September 2011
TELUS International Central America February 2011 - May 2011
TELUS International Central America October 2010 - February 2011
Skills
Microsoft Word, Social Networking, Customer Service, Sales, Training, Team Leadership, Event Planning, Social Media, Event Management, Facebook, Social Media Marketing, Photoshop, Time Management, Microsoft Office
Education
Valencia College 2015 — 2017
Associate of Arts (AA), General Studies
Full Sail University 2010 — 2010
Digital Arts & Design, Marketing
Cinthia Cardenas's TELUS International Experience January 2012 - June 2013
Job Global Program Manager
Industry Outsourcing/Offshoring
Experience
TELUS June 2013 - Present
TELUS International January 2012 - June 2013
Women's Beauty Salon January 2003 - January 2010
TELUS January 2008 - January 2009
TELUS January 2007 - January 2008
TELUS July 2006 - February 2007
Skills
Management, Performance Management, Vendor Management, Business Analysis, Customer Service, Customer Satisfaction, Creative Writing, Article Writing, Blogging, Travel Blogging, Lean Six Sigma, Account Management, Team Building, Business Planning, Project Management, Project Planning, Coaching, Leadership Development, Event Planning, Entrepreneurship, E-commerce, Human Resources, Business Process..., Operations Management, Public Speaking, Motivational Speaking, Program Management, Sales, Training, Time Management, Telecommunications, Troubleshooting, Translation, Decoration, Client Relations, Administration, PnL Management, Neurolinguistics, Leadership
Education
Universidad Galileo 2011 — 2013
Bachelor's Degree
Universidad Rafael Landívar 2008 — 2011
TELUS June 2013 - Present
TELUS International January 2012 - June 2013
Women's Beauty Salon January 2003 - January 2010
TELUS January 2008 - January 2009
TELUS January 2007 - January 2008
TELUS July 2006 - February 2007
Skills
Management, Performance Management, Vendor Management, Business Analysis, Customer Service, Customer Satisfaction, Creative Writing, Article Writing, Blogging, Travel Blogging, Lean Six Sigma, Account Management, Team Building, Business Planning, Project Management, Project Planning, Coaching, Leadership Development, Event Planning, Entrepreneurship, E-commerce, Human Resources, Business Process..., Operations Management, Public Speaking, Motivational Speaking, Program Management, Sales, Training, Time Management, Telecommunications, Troubleshooting, Translation, Decoration, Client Relations, Administration, PnL Management, Neurolinguistics, Leadership
Education
Universidad Galileo 2011 — 2013
Bachelor's Degree
Universidad Rafael Landívar 2008 — 2011
Sean Frentner Sean Frentner's TELUS International Experience August 2013 - June 2014
Job Senior Learning & Development Professional
Industry Telecommunications
Experience
PerformTel Inc. October 2014 - June 2015
TELUS International August 2013 - June 2014
TELUS International March 2013 - August 2013
Sitel November 2011 - December 2012
Sitel January 2008 - November 2011
Skills
Leadership Development, Performance Management, Instructional Design, Customer Service, Coaching, Outsourcing, Learning Management, Call Centers, Leadership, Training, Management, Human Resources, Team Building, Team Management, Program Management, Workforce Management, Employee Training, Training Needs Analysis, Recruiting, Employee Engagement, Operations Management, Customer Satisfaction, Customer Experience, Training Delivery, Learning Management..., CRM, Customer Retention, E-Learning, Employee Relations, Contact Centers, Talent Management, Process Improvement, Organizational..., Talent Acquisition, Change Management, Service Delivery, Soft Skills, Call Center Development, Onboarding, Call Center Management, Performance Improvement, Inbound Marketing, Vendor Management, Project Planning, Needs Analysis, Curriculum Development, Adult Education, Instructor-led Training, Sales/Retention Training, Retail Management
Education
Northwestern Michigan College 2004 — 2006
Business Administration
Kingsley High School 2000 — 2004
HS Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
PerformTel Inc. October 2014 - June 2015
TELUS International August 2013 - June 2014
TELUS International March 2013 - August 2013
Sitel November 2011 - December 2012
Sitel January 2008 - November 2011
Skills
Leadership Development, Performance Management, Instructional Design, Customer Service, Coaching, Outsourcing, Learning Management, Call Centers, Leadership, Training, Management, Human Resources, Team Building, Team Management, Program Management, Workforce Management, Employee Training, Training Needs Analysis, Recruiting, Employee Engagement, Operations Management, Customer Satisfaction, Customer Experience, Training Delivery, Learning Management..., CRM, Customer Retention, E-Learning, Employee Relations, Contact Centers, Talent Management, Process Improvement, Organizational..., Talent Acquisition, Change Management, Service Delivery, Soft Skills, Call Center Development, Onboarding, Call Center Management, Performance Improvement, Inbound Marketing, Vendor Management, Project Planning, Needs Analysis, Curriculum Development, Adult Education, Instructor-led Training, Sales/Retention Training, Retail Management
Education
Northwestern Michigan College 2004 — 2006
Business Administration
Kingsley High School 2000 — 2004
HS Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
E'mon Garner E'mon Garner's TELUS International Experience August 2012 - April 2013
Job Certified Nursing Assistant
Industry Hospital & Health Care
Experience
College of Southern Nevada December 2014 - Present
ProCare Hospice of Nevada November 2014 - June 2015
Marquis Companies March 2014 - May 2015
The Lord's Closet August 2013 - January 2014
Mission Pines Nursing & Rehabilitation Center June 2013 - August 2013
TELUS International August 2012 - April 2013
US Census Bureau February 2010 - April 2010
Comcast Cable May 2006 - April 2009
Skills
Cpr Certified, Medical Records, Medical Terminology, Vital Signs, Customer Service, Troubleshooting, Healthcare, Medical Assisting, Appointment Scheduling, Call Centers, Motivated self-starter, Account Management, BLS, HIPAA, Clerical Skills, Invoicing, Multi-line Phone, Sales, Pro-active Leader, Client-centric, Collections, System Maintenance, Typing, Computer-savvy, Organizational..., Certified EKG Technician, Critical Thinking, Compassion, Telephone Skills, Direct Patient Care, Patient Advocacy, Technical Support, Home Care, Blood Pressure, EKG, Patient Education, Customer Service..., Elder Care, Patient Safety, Fax, AED, Patient Support, Wound Care, CPR Certified
Education
College of Southern Nevada 2012 — 2012
Certificate of completion of CNA course work, Certified Nursing Assistant
Laney College 2008 — 2010
Educational Psychology
College of Southern Nevada
Pre-Nursing Studies
College of Southern Nevada December 2014 - Present
ProCare Hospice of Nevada November 2014 - June 2015
Marquis Companies March 2014 - May 2015
The Lord's Closet August 2013 - January 2014
Mission Pines Nursing & Rehabilitation Center June 2013 - August 2013
TELUS International August 2012 - April 2013
US Census Bureau February 2010 - April 2010
Comcast Cable May 2006 - April 2009
Skills
Cpr Certified, Medical Records, Medical Terminology, Vital Signs, Customer Service, Troubleshooting, Healthcare, Medical Assisting, Appointment Scheduling, Call Centers, Motivated self-starter, Account Management, BLS, HIPAA, Clerical Skills, Invoicing, Multi-line Phone, Sales, Pro-active Leader, Client-centric, Collections, System Maintenance, Typing, Computer-savvy, Organizational..., Certified EKG Technician, Critical Thinking, Compassion, Telephone Skills, Direct Patient Care, Patient Advocacy, Technical Support, Home Care, Blood Pressure, EKG, Patient Education, Customer Service..., Elder Care, Patient Safety, Fax, AED, Patient Support, Wound Care, CPR Certified
Education
College of Southern Nevada 2012 — 2012
Certificate of completion of CNA course work, Certified Nursing Assistant
Laney College 2008 — 2010
Educational Psychology
College of Southern Nevada
Pre-Nursing Studies
Brad Dowhaniuk Brad Dowhaniuk's TELUS International Experience 1992 - 1998
Job Vice President, Project Operations at Ericsson
Industry Telecommunications
Experience
Ericsson August 2014 - Present
Ericsson March 2014 - July 2014
Ericsson July 2013 - March 2014
Ericsson January 2010 - June 2013
Nortel May 2005 - June 2010
Nortel September 2001 - 2005
Nortel 1998 - 2001
TELUS International 1992 - 1998
TELUS 1980 - 1992
Skills
Program Management, Customer Relations, Solutions Engineering, Telecommunications, Engineering, Customer Service, Technical Leadership, Cross-functional Team..., Product Management, Six Sigma, Operations Management, Process Improvement, Team Leadership, Team Building, Quality Assurance, Strategic Planning, Engineering Management, CDMA, LTE, Project Planning, Business Management, Management, Troubleshooting, CRM, Project Management, Service Delivery, Integration, Wireless, IP, VoIP, PMP, UMTS
Education
Northern Alberta Institute of Technology 1980 — 1984
Telecom
Kennedy Western University
BBA, Business Administration
North Carolina State University - College of Management
Operations Leadership
Six Sigma
Green belt Certfied
Ericsson August 2014 - Present
Ericsson March 2014 - July 2014
Ericsson July 2013 - March 2014
Ericsson January 2010 - June 2013
Nortel May 2005 - June 2010
Nortel September 2001 - 2005
Nortel 1998 - 2001
TELUS International 1992 - 1998
TELUS 1980 - 1992
Skills
Program Management, Customer Relations, Solutions Engineering, Telecommunications, Engineering, Customer Service, Technical Leadership, Cross-functional Team..., Product Management, Six Sigma, Operations Management, Process Improvement, Team Leadership, Team Building, Quality Assurance, Strategic Planning, Engineering Management, CDMA, LTE, Project Planning, Business Management, Management, Troubleshooting, CRM, Project Management, Service Delivery, Integration, Wireless, IP, VoIP, PMP, UMTS
Education
Northern Alberta Institute of Technology 1980 — 1984
Telecom
Kennedy Western University
BBA, Business Administration
North Carolina State University - College of Management
Operations Leadership
Six Sigma
Green belt Certfied
Santoinette Baker's TELUS International Experience September 2011 - January 2013
Job Compliance Auditor/Field Officer at Southeastrans, Inc.
Industry Government Administration
Experience
Total Merchant Services 2014 - Present
Southeastrans, Inc. March 2013 - March 2015
Telus International September 2011 - January 2013
DeKalb County Tax Commissioner September 2008 - July 2011
Skills
Customer Service, Microsoft Office, Public Relations, Fundraising, Process Improvement, Event Planning, Public Speaking, PowerPoint, Social Media, Leadership, Training, Team Building, Budgets, Strategic Planning, Management
Education
Kaplan University 2015 — 2016
Master of Science (MS), Criminal Justice and Corrections
Kaplan University Online 2009 — 2014
BS, Legal Studies
Total Merchant Services 2014 - Present
Southeastrans, Inc. March 2013 - March 2015
Telus International September 2011 - January 2013
DeKalb County Tax Commissioner September 2008 - July 2011
Skills
Customer Service, Microsoft Office, Public Relations, Fundraising, Process Improvement, Event Planning, Public Speaking, PowerPoint, Social Media, Leadership, Training, Team Building, Budgets, Strategic Planning, Management
Education
Kaplan University 2015 — 2016
Master of Science (MS), Criminal Justice and Corrections
Kaplan University Online 2009 — 2014
BS, Legal Studies
Natalie Holmes's TELUS International Experience May 2013 - November 2014
Job American Homes 4 Rent
Industry Real Estate
Experience
American Homes 4 Rent November 2014 - Present
TELUS International May 2013 - November 2014
McShea & Company, Inc. November 2006 - March 2014
Travel Advantage Network January 2008 - January 2009
Education
Indiana University Bloomington 2001 — 2004
Bachelors Degree, Criminal Justice / Communications
Indiana University-Purdue University at Indianapolis
American Homes 4 Rent November 2014 - Present
TELUS International May 2013 - November 2014
McShea & Company, Inc. November 2006 - March 2014
Travel Advantage Network January 2008 - January 2009
Education
Indiana University Bloomington 2001 — 2004
Bachelors Degree, Criminal Justice / Communications
Indiana University-Purdue University at Indianapolis
Jeffrey Gangemi Jeffrey Gangemi's TELUS International Experience April 2013 - Present
Job Director of Marketing and Communications at TELUS International
Industry Online Media
Experience
TELUS International April 2013 - Present
EarthShift January 2012 - April 2013
FarmPlate May 2011 - February 2013
Champlain College April 2011 - December 2012
Patch.com November 2010 - June 2011
D&B June 2008 - November 2010
BusinessWeek.com October 2004 - June 2007
International Rescue Committee 2002 - 2003
San Diego Council on Literacy June 2001 - June 2002
Skills
Marketing Strategy, Teaching, Business Development, Leadership Development, Journalism, Online Publishing, Writing, Editing, Strategic Partnerships, SEO, Email Marketing, Blogging, Marketing Communications, Entrepreneurship, Digital Strategy, Public Relations, Marketing, Corporate Communications, Press Releases, Lead Generation, Facebook, Newsletters, Leadership, Digital Marketing, Content Strategy
Education
Cornell University - S.C. Johnson Graduate School of Management 2007 — 2009
MBA, Leadership and Innovation
Middlebury College 1997 — 2001
BA, Religion
School for International Training 2000 — 2000
TELUS International April 2013 - Present
EarthShift January 2012 - April 2013
FarmPlate May 2011 - February 2013
Champlain College April 2011 - December 2012
Patch.com November 2010 - June 2011
D&B June 2008 - November 2010
BusinessWeek.com October 2004 - June 2007
International Rescue Committee 2002 - 2003
San Diego Council on Literacy June 2001 - June 2002
Skills
Marketing Strategy, Teaching, Business Development, Leadership Development, Journalism, Online Publishing, Writing, Editing, Strategic Partnerships, SEO, Email Marketing, Blogging, Marketing Communications, Entrepreneurship, Digital Strategy, Public Relations, Marketing, Corporate Communications, Press Releases, Lead Generation, Facebook, Newsletters, Leadership, Digital Marketing, Content Strategy
Education
Cornell University - S.C. Johnson Graduate School of Management 2007 — 2009
MBA, Leadership and Innovation
Middlebury College 1997 — 2001
BA, Religion
School for International Training 2000 — 2000
Laura Cordova-Argil Laura Cordova-Argil's TELUS International Experience January 2014 - Present
Job
Industry Accounting
Experience
TELUS International January 2014 - Present
TELUS International March 2013 - Present
Colliers-International 2008 - 2011
American Kiosk Management 2007 - 2007
Skills
Accounts Payable, Outlook, Analysis, Accounting, Microsoft Excel, Budgets, Customer Service, PowerPoint, Microsoft Office, Microsoft Word, English, Windows, Research, Public Speaking, Negotiation, Account Management, Customer Satisfaction, Human Resources, Recruiting, Training, Performance Management, Leadership, Accord payroll software, Workday Human Capital..., Corporate Credit Card...
Education
College of Southern Nevada 2010 — 2010
Grossmont College 2006 — 2007
TELUS International January 2014 - Present
TELUS International March 2013 - Present
Colliers-International 2008 - 2011
American Kiosk Management 2007 - 2007
Skills
Accounts Payable, Outlook, Analysis, Accounting, Microsoft Excel, Budgets, Customer Service, PowerPoint, Microsoft Office, Microsoft Word, English, Windows, Research, Public Speaking, Negotiation, Account Management, Customer Satisfaction, Human Resources, Recruiting, Training, Performance Management, Leadership, Accord payroll software, Workday Human Capital..., Corporate Credit Card...
Education
College of Southern Nevada 2010 — 2010
Grossmont College 2006 — 2007
Heather Wolford-Birmingham Heather Wolford-Birmingham's TELUS International Experience November 2012 - Present
Job Operations Manager at TELUS International
Industry Consumer Services
Experience
TELUS International November 2012 - Present
Verizon Wireless July 2008 - April 2012
Starbucks November 2006 - August 2008
Skills
Telecommunications, Call Centers, Microsoft Office, Leadership, Customer Satisfaction, Management, Operational Excellence
Education
Strayer University 2009 — 2011
Business Administration and Management, General
Brigham Young University 2005 — 2006
Mathematics Teacher Education
TELUS International November 2012 - Present
Verizon Wireless July 2008 - April 2012
Starbucks November 2006 - August 2008
Skills
Telecommunications, Call Centers, Microsoft Office, Leadership, Customer Satisfaction, Management, Operational Excellence
Education
Strayer University 2009 — 2011
Business Administration and Management, General
Brigham Young University 2005 — 2006
Mathematics Teacher Education
Raymond Fletcher's TELUS International Experience October 2013 - December 2013
Job Chairman of the Board, WeCan702
Industry Consumer Services
Experience
Indpendent Contractor July 2013 - Present
TELUS International October 2013 - December 2013
School City of Hammond October 2012 - June 2013
School City of Hammond August 2011 - June 2012
School City of Hammond October 2010 - August 2011
YMCA February 2000 - December 2001
Trak Auto July 1997 - May 1999
City of Hammond June 1996 - September 1998
Skills
Customer Service, Time Management, Diplomacy, Public Relations, Politics, Microsoft Office, Program Management, Community Outreach, Strategy, Nonprofits, Teaching, Fundraising, Staff Development, Public Speaking, Higher Education, Classroom, Program Development, Research, Leadership Development, Program Evaluation, Event Planning, Curriculum Development, Student Affairs, Curriculum Design, Educational Leadership, Adult Education, Tutoring, Lesson Planning
Education
Indiana University-Northwest 2004 — 2007
BA, Political Science
Indpendent Contractor July 2013 - Present
TELUS International October 2013 - December 2013
School City of Hammond October 2012 - June 2013
School City of Hammond August 2011 - June 2012
School City of Hammond October 2010 - August 2011
YMCA February 2000 - December 2001
Trak Auto July 1997 - May 1999
City of Hammond June 1996 - September 1998
Skills
Customer Service, Time Management, Diplomacy, Public Relations, Politics, Microsoft Office, Program Management, Community Outreach, Strategy, Nonprofits, Teaching, Fundraising, Staff Development, Public Speaking, Higher Education, Classroom, Program Development, Research, Leadership Development, Program Evaluation, Event Planning, Curriculum Development, Student Affairs, Curriculum Design, Educational Leadership, Adult Education, Tutoring, Lesson Planning
Education
Indiana University-Northwest 2004 — 2007
BA, Political Science
Alejandro Nicolás Cerón Fión Alejandro Nicolás Cerón Fión's TELUS International Experience May 2014 - Present
Job International Relations
Industry International Trade and Development
Experience
TELUS International Central America November 2014 - Present
TELUS International May 2014 - Present
Transactel February 2014 - May 2014
BANCO DE LOS TRABAJADORES (BANTRAB) June 2012 - July 2013
Ali Baba Kebab October 2010 - May 2012
IRIPAZ March 2010 - November 2010
Education
Universidad Europea Miguel de Cervantes
expert in international business and trade, International Business/Trade/Commerce, Post-graduate (On-Line Scholarship)
Defense Ministry of Guatemala 2011 — 2011
Security, Defense and Strategic Planning Diploma, National Security Policy Studies, Postgraduate
Universidad Rafael Landívar 2011 — 2011
Diploma in Project Management in International Cooperation, International Relations / International Cooperation
Universidad de San Carlos de Guatemala 2004 — 2011
Licentiate degree, International Relations and Affairs
TELUS International Central America November 2014 - Present
TELUS International May 2014 - Present
Transactel February 2014 - May 2014
BANCO DE LOS TRABAJADORES (BANTRAB) June 2012 - July 2013
Ali Baba Kebab October 2010 - May 2012
IRIPAZ March 2010 - November 2010
Education
Universidad Europea Miguel de Cervantes
expert in international business and trade, International Business/Trade/Commerce, Post-graduate (On-Line Scholarship)
Defense Ministry of Guatemala 2011 — 2011
Security, Defense and Strategic Planning Diploma, National Security Policy Studies, Postgraduate
Universidad Rafael Landívar 2011 — 2011
Diploma in Project Management in International Cooperation, International Relations / International Cooperation
Universidad de San Carlos de Guatemala 2004 — 2011
Licentiate degree, International Relations and Affairs
Edwin Solorzano Edwin Solorzano's TELUS International Experience October 2013 - May 2014
Job Operations Manager at Netflix
Industry Information Technology and Services
Experience
Netflix May 2014 - Present
TELUS International October 2013 - May 2014
TELUS International June 2009 - February 2013
Sitel June 2006 - April 2009
Skills
Call Centers, Account Management, Workforce Management, Service Delivery, BPO, Customer Experience, Management, Process Improvement, Leadership, Analysis, Employee Training, Human Resources, Training, Team Leadership, Troubleshooting
Education
Los Angeles City College
Netflix May 2014 - Present
TELUS International October 2013 - May 2014
TELUS International June 2009 - February 2013
Sitel June 2006 - April 2009
Skills
Call Centers, Account Management, Workforce Management, Service Delivery, BPO, Customer Experience, Management, Process Improvement, Leadership, Analysis, Employee Training, Human Resources, Training, Team Leadership, Troubleshooting
Education
Los Angeles City College
Brandy Thomas's TELUS International Experience August 2012 - Present
Job Sr. Team Leader at TELUS International
Industry Consumer Services
Experience
TELUS International August 2012 - Present
Calizzanos Cafe August 2012 - Present
Calizzanos Cafe April 2004 - August 2009
Expedia, Inc. April 1996 - June 2004
Skills
Food & Beverage, Food, Restaurants, Food Service, Menu Development, Catering, Restaurant Management, Sales Management, Hospitality, Customer Service, Strategic Planning, Inventory Management, Marketing Strategy, Hospitality Management, Management
Education
College of Southern Nevada 1994 — 1996
Business Administration, Management and Operations
Clark W High School 1990 — 1993
High School Diploma, General Studies
TELUS International August 2012 - Present
Calizzanos Cafe August 2012 - Present
Calizzanos Cafe April 2004 - August 2009
Expedia, Inc. April 1996 - June 2004
Skills
Food & Beverage, Food, Restaurants, Food Service, Menu Development, Catering, Restaurant Management, Sales Management, Hospitality, Customer Service, Strategic Planning, Inventory Management, Marketing Strategy, Hospitality Management, Management
Education
College of Southern Nevada 1994 — 1996
Business Administration, Management and Operations
Clark W High School 1990 — 1993
High School Diploma, General Studies
David Hood's TELUS International Experience 2003 - 2005
Job Director, IS Infrastructure at Teck Resources Limited
Industry Information Technology and Services
Experience
Teck Resources Limited March 2014 - Present
Teck Resources Limited June 2013 - March 2014
Teck Resources Limited April 2012 - June 2013
TELUS January 2010 - March 2012
TELUS January 2006 - January 2010
TELUS International 2003 - 2005
TELUS Enterprise Solutions (ISMBC) 2000 - 2003
Skills
Vendor Management, Telecommunications, Team Leadership, ITIL, Project Management, Change Management, Process Improvement, Business Analysis, Project Delivery, Service Delivery, Program Management, IT Service Management, Data Center, IT Operations, VoIP, IT Management, Managed Services, Disaster Recovery, SharePoint, Cross-functional Team...
Education
Simon Fraser University
Teck Resources Limited March 2014 - Present
Teck Resources Limited June 2013 - March 2014
Teck Resources Limited April 2012 - June 2013
TELUS January 2010 - March 2012
TELUS January 2006 - January 2010
TELUS International 2003 - 2005
TELUS Enterprise Solutions (ISMBC) 2000 - 2003
Skills
Vendor Management, Telecommunications, Team Leadership, ITIL, Project Management, Change Management, Process Improvement, Business Analysis, Project Delivery, Service Delivery, Program Management, IT Service Management, Data Center, IT Operations, VoIP, IT Management, Managed Services, Disaster Recovery, SharePoint, Cross-functional Team...
Education
Simon Fraser University
Donn Policarpio's TELUS International Experience April 2006 - September 2006
Job Sr. Database Administrator/Sr. Technology Specialist
Industry Information Technology and Services
Experience
Tiffany & Co. April 2013 - Present
Cyberthink October 2007 - April 2013
Odyssey Re December 2007 - April 2008
Safeway September 2006 - October 2007
TELUS International April 2006 - September 2006
Sykes December 2002 - April 2006
Fujitsu May 1999 - September 2002
Education
Polytechnic University of the Philippines 1994 — 1999
Tiffany & Co. April 2013 - Present
Cyberthink October 2007 - April 2013
Odyssey Re December 2007 - April 2008
Safeway September 2006 - October 2007
TELUS International April 2006 - September 2006
Sykes December 2002 - April 2006
Fujitsu May 1999 - September 2002
Education
Polytechnic University of the Philippines 1994 — 1999
Maria Mohr's TELUS International Experience 2014 - 2015
Job Training Developer at Telus International Transactel
Industry E-Learning
Experience
Transactel April 2006 - Present
TELUS International 2014 - 2015
TELUS International 2014 - 2015
Manos Morenas June 2013 - August 2014
Latinode July 2006 - October 2006
Casa Medica February 1992 - December 1998
Skills
Call Center, Web Development, Telecommunications, Team Leadership, Project Management, Instructional Design, Communication, Emotional Intelligence, Coaching, Call Centers, Customer Service, Training, Change Management, Leadership, Performance Management, Organizational..., Customer Experience, Employee Training, E-Learning
Education
Escuela Superior Internacional 2011 — 2012
Master of Business Administration (M.B.A.), International Business
Universidad Francisco Marroquín 1994 — 1999
Licenciatura, Ciencias de la Comunicación Social
Transactel April 2006 - Present
TELUS International 2014 - 2015
TELUS International 2014 - 2015
Manos Morenas June 2013 - August 2014
Latinode July 2006 - October 2006
Casa Medica February 1992 - December 1998
Skills
Call Center, Web Development, Telecommunications, Team Leadership, Project Management, Instructional Design, Communication, Emotional Intelligence, Coaching, Call Centers, Customer Service, Training, Change Management, Leadership, Performance Management, Organizational..., Customer Experience, Employee Training, E-Learning
Education
Escuela Superior Internacional 2011 — 2012
Master of Business Administration (M.B.A.), International Business
Universidad Francisco Marroquín 1994 — 1999
Licenciatura, Ciencias de la Comunicación Social
Elizabeth Oettinger's TELUS International Experience 2014 - Present
Job Senior Consultant Complex Solutions
Industry Outsourcing/Offshoring
Experience
TELUS International 2014 - Present
EAO Consulting July 2008 - Present
TRG Customer Solutions 2004 - August 2010
Telespectrum FX 1996 - 2004
Voice FX Corporation October 1990 - April 1996
Skills
RFP, BPO, Proposal Writing, Outsourcing, Vendor Management, Contact Centers, CRM, Customer Experience, Workforce Management, Call Center, Leadership, Offshoring, Account Management, Lead Generation, Management, Call Centers, Business Development, Strategic Partnerships, Customer Retention, Executive Management
Education
Saint Joseph's University 1982 — 1986
BS, Food Marketing
Carroll 1978 — 1982
Rosemont School
TELUS International 2014 - Present
EAO Consulting July 2008 - Present
TRG Customer Solutions 2004 - August 2010
Telespectrum FX 1996 - 2004
Voice FX Corporation October 1990 - April 1996
Skills
RFP, BPO, Proposal Writing, Outsourcing, Vendor Management, Contact Centers, CRM, Customer Experience, Workforce Management, Call Center, Leadership, Offshoring, Account Management, Lead Generation, Management, Call Centers, Business Development, Strategic Partnerships, Customer Retention, Executive Management
Education
Saint Joseph's University 1982 — 1986
BS, Food Marketing
Carroll 1978 — 1982
Rosemont School
Mohnish kapur's TELUS International Experience April 2008 - March 2010
Job District Manager
Industry Restaurants
Experience
CCreations, LLC July 2014 - Present
exevo a subsidary of (Moody's Corp.) May 2011 - April 2012
Navyug Spinning & Weaving Mills January 2003 - June 2011
TELUS International April 2008 - March 2010
Copal Amba - A Moody's Analytics Company January 2007 - March 2008
Skills
Market Research, Sales, Secondary Research, Social Media, Team Management, CRM, Time Management, Marketing Strategy, Business Strategy, Strategy, Strategic Planning, Management, Business Development, Competitive Analysis, Analysis, New Business Development, Marketing, Business Planning, Customer Service, Business Analysis, Finance
Education
Harvard University 2012 — 2012
Capsule Course, International marketing
Punjab Technical University 2003 — 2007
BBA, BUSINESS
BISHOP COTTON SCHOOL SHIMLA 1993 — 2003
ISCE, Commerce
BISHOP COTTON SCHOOL SHIMLA 1993 — 2003
ICSE, Commerce
CCreations, LLC July 2014 - Present
exevo a subsidary of (Moody's Corp.) May 2011 - April 2012
Navyug Spinning & Weaving Mills January 2003 - June 2011
TELUS International April 2008 - March 2010
Copal Amba - A Moody's Analytics Company January 2007 - March 2008
Skills
Market Research, Sales, Secondary Research, Social Media, Team Management, CRM, Time Management, Marketing Strategy, Business Strategy, Strategy, Strategic Planning, Management, Business Development, Competitive Analysis, Analysis, New Business Development, Marketing, Business Planning, Customer Service, Business Analysis, Finance
Education
Harvard University 2012 — 2012
Capsule Course, International marketing
Punjab Technical University 2003 — 2007
BBA, BUSINESS
BISHOP COTTON SCHOOL SHIMLA 1993 — 2003
ISCE, Commerce
BISHOP COTTON SCHOOL SHIMLA 1993 — 2003
ICSE, Commerce
Brian Munroe's TELUS International Experience March 2002 - Present
Job
Industry Information Technology and Services
Experience
TELUS International March 2002 - Present
Calence October 2000 - November 2001
FINOVA Capital Corporation 1997 - 2000
Skills
Cisco Technologies, CCNP, CCNA, CCNA Voice, VoIP, Unified Communications, LAN-WAN, Security, Data Center, Cisco Call Manager, Cisco Unity, Cisco Wireless, Servers, Virtualization, Cisco Routers, QoS, MPLS, Networking, Troubleshooting, Technical Support, Brazilian Portuguese, MPLS VPN, Network Engineering, WAN
Education
University of Phoenix 1997 — 1999
Bachelor of Science
Mesa Community College
TELUS International March 2002 - Present
Calence October 2000 - November 2001
FINOVA Capital Corporation 1997 - 2000
Skills
Cisco Technologies, CCNP, CCNA, CCNA Voice, VoIP, Unified Communications, LAN-WAN, Security, Data Center, Cisco Call Manager, Cisco Unity, Cisco Wireless, Servers, Virtualization, Cisco Routers, QoS, MPLS, Networking, Troubleshooting, Technical Support, Brazilian Portuguese, MPLS VPN, Network Engineering, WAN
Education
University of Phoenix 1997 — 1999
Bachelor of Science
Mesa Community College
Daun Spangler's TELUS International Experience February 2014 - Present
Job Director, Solution Strategy and Sales Support at TELUS International
Industry Outsourcing/Offshoring
Experience
TELUS International February 2014 - Present
TELUS International September 2013 - February 2014
TELUS International June 2012 - September 2013
Convergys November 2006 - June 2012
Convergys Corporation June 2005 - October 2006
Convergys Corporation April 1997 - December 2002
Matrixx Marketing 1997 - 1998
Skills
BPO, Cross-functional Team..., Outsourcing, Telecommunications, Business Development, Strategy, Business Transformation, Vendor Management, Call Center, Customer Satisfaction, Performance Management, CRM, Project Management, New Business Development, Process Improvement, Customer Experience, Call Centers, Service Delivery, RFP, Offshoring, Business Strategy, Customer Service, Proposal Writing, Program Management, Business Analysis, Sales Operations, Contact Centers, Sales, Strategic Planning, Business Process..., Project Planning, Project Coordination, Team Management, Solution Architecture, SaaS, Management, Solution Design, Shared Services, Planning, Problem Solving, Sales Support, Strategy Development, Leadership, Contract Management, Team Leadership
Education
Bellevue University
B.S., Management
Northeast Community College
A.A.S, Paralegal Studies
TELUS International February 2014 - Present
TELUS International September 2013 - February 2014
TELUS International June 2012 - September 2013
Convergys November 2006 - June 2012
Convergys Corporation June 2005 - October 2006
Convergys Corporation April 1997 - December 2002
Matrixx Marketing 1997 - 1998
Skills
BPO, Cross-functional Team..., Outsourcing, Telecommunications, Business Development, Strategy, Business Transformation, Vendor Management, Call Center, Customer Satisfaction, Performance Management, CRM, Project Management, New Business Development, Process Improvement, Customer Experience, Call Centers, Service Delivery, RFP, Offshoring, Business Strategy, Customer Service, Proposal Writing, Program Management, Business Analysis, Sales Operations, Contact Centers, Sales, Strategic Planning, Business Process..., Project Planning, Project Coordination, Team Management, Solution Architecture, SaaS, Management, Solution Design, Shared Services, Planning, Problem Solving, Sales Support, Strategy Development, Leadership, Contract Management, Team Leadership
Education
Bellevue University
B.S., Management
Northeast Community College
A.A.S, Paralegal Studies
Jason Lenzini, CF APMP's TELUS International Experience February 2015 - Present
Job Proven Professional in Sales Solutions and Marketing for BPO and Technology Services
Industry Outsourcing/Offshoring
Experience
TELUS International February 2015 - Present
TeleTech September 2012 - February 2015
TeleTech June 2009 - August 2012
The Active Network August 2007 - June 2009
The Media Group 2006 - 2007
Promote It International 2004 - 2006
Skills
Content Management, Technical Writing, Proposal Writing, Customer Relations, Account Management, Business Strategy, Sales Support, Sales Operations, Marketing Communications, CRM software, Integrated Marketing, Business Development, Customer Experience, Salesforce.com, Marketing, Call Center, Project Management, Strategic Partnerships, Market Research, Marketing Strategy, Product Management, Strategy, Leadership, Sales, Program Management, Strategic Planning, Email Marketing, Team Leadership, Press Releases, Customer Retention, Customer Satisfaction, CRM, Proposal Production, Qvidian, Customer Service, Call Centers, Cross-functional Team..., SaaS, Brand Management, Brand Development, Lead Generation, Advertising, Public Relations, Budgets, Analytics, Product Marketing, Vendor Management, Business Intelligence, Marketing Research, Competitive Analysis
Education
Regis University 2011 — 2015
Master of Business Administration (M.B.A.), Strategic Management
University of Colorado Denver
B.A., Communications
University of Colorado Denver
Certification, Public Relations
TELUS International February 2015 - Present
TeleTech September 2012 - February 2015
TeleTech June 2009 - August 2012
The Active Network August 2007 - June 2009
The Media Group 2006 - 2007
Promote It International 2004 - 2006
Skills
Content Management, Technical Writing, Proposal Writing, Customer Relations, Account Management, Business Strategy, Sales Support, Sales Operations, Marketing Communications, CRM software, Integrated Marketing, Business Development, Customer Experience, Salesforce.com, Marketing, Call Center, Project Management, Strategic Partnerships, Market Research, Marketing Strategy, Product Management, Strategy, Leadership, Sales, Program Management, Strategic Planning, Email Marketing, Team Leadership, Press Releases, Customer Retention, Customer Satisfaction, CRM, Proposal Production, Qvidian, Customer Service, Call Centers, Cross-functional Team..., SaaS, Brand Management, Brand Development, Lead Generation, Advertising, Public Relations, Budgets, Analytics, Product Marketing, Vendor Management, Business Intelligence, Marketing Research, Competitive Analysis
Education
Regis University 2011 — 2015
Master of Business Administration (M.B.A.), Strategic Management
University of Colorado Denver
B.A., Communications
University of Colorado Denver
Certification, Public Relations
Ryan Katzorke's TELUS International Experience March 2007 - Present
Job Operations and Service Manager at Telus International
Industry Information Technology and Services
Experience
Telus International March 2007 - Present
Skills
Account Management
Education
Arizona State University
BSE, Engineering
Telus International March 2007 - Present
Skills
Account Management
Education
Arizona State University
BSE, Engineering
Michael Vonesh's TELUS International Experience October 2007 - July 2011
Job Project Manager MM20/20 at Molinos Modernos
Industry Executive Office
Experience
Molinos Modernos August 2011 - Present
TELUS International October 2007 - July 2011
Molinos Modernos January 2005 - October 2007
AmBev January 2003 - December 2004
Skills
Negotiation, Strategic Planning, Team Leadership, Business Strategy, Management, Sales Management, Customer Service, Project Management, Business Planning, Microsoft Office, Call Centers, Business Development, Budgets, Account Management, Project Planning
Education
Universidad Francisco Marroquín 2008 — 2009
Master of Business Administration (MBA), Finance, General
Universidad del Valle de Guatemala 1997 — 2002
Bachelor of Science (BS), Industrial Engineering
Molinos Modernos August 2011 - Present
TELUS International October 2007 - July 2011
Molinos Modernos January 2005 - October 2007
AmBev January 2003 - December 2004
Skills
Negotiation, Strategic Planning, Team Leadership, Business Strategy, Management, Sales Management, Customer Service, Project Management, Business Planning, Microsoft Office, Call Centers, Business Development, Budgets, Account Management, Project Planning
Education
Universidad Francisco Marroquín 2008 — 2009
Master of Business Administration (MBA), Finance, General
Universidad del Valle de Guatemala 1997 — 2002
Bachelor of Science (BS), Industrial Engineering
Candice Evans's TELUS International Experience February 2010 - January 2011
Job Project Management Office at Gamestop
Industry Information Technology and Services
Experience
GameStop June 2015 - Present
GameStop December 2012 - Present
RCG Global Services June 2011 - December 2012
Gamebowl Inc (Hercules Group Asia) January 2011 - April 2011
TELUS International February 2010 - January 2011
IP Egame Ventures Inc February 2006 - February 2010
Skills
Quality Assurance, Process Improvement, Project Management, Business Process..., Business Analysis, User Acceptance Testing, Agile Methodologies, Business Intelligence, Change Management, Management, Strategy, Testing, Business Process, Program Management, Integration
Education
Ateneo Graduate School of Business 2006 — 2010
Candidate, MBA, Business Administration
Mapua Institute of Technology 1997 — 2002
BSIE, Industrial Engineering
GameStop June 2015 - Present
GameStop December 2012 - Present
RCG Global Services June 2011 - December 2012
Gamebowl Inc (Hercules Group Asia) January 2011 - April 2011
TELUS International February 2010 - January 2011
IP Egame Ventures Inc February 2006 - February 2010
Skills
Quality Assurance, Process Improvement, Project Management, Business Process..., Business Analysis, User Acceptance Testing, Agile Methodologies, Business Intelligence, Change Management, Management, Strategy, Testing, Business Process, Program Management, Integration
Education
Ateneo Graduate School of Business 2006 — 2010
Candidate, MBA, Business Administration
Mapua Institute of Technology 1997 — 2002
BSIE, Industrial Engineering
aileen balian's TELUS International Experience June 2006 - September 2008
Job Associate
Industry Information Technology and Services
Experience
JP Morgan Chase August 2013 - Present
Health Plan Services April 2012 - September 2012
Independence Blue Cross June 2011 - April 2012
UST global November 2008 - June 2011
TELUS International June 2006 - September 2008
Accenture February 2006 - June 2006
77 Global Services (formerly CyberJ) September 2004 - December 2005
Accenture May 2002 - September 2004
OCBC Bank September 2001 - March 2002
UCPB February 1998 - July 2001
Skills
SDLC, COBOL, Unix, Testing, User Acceptance Testing, JCL, CICS, Mainframe, DB2, Databases, Requirements Analysis, Software Project..., Business Analysis, SQL, Requirements Gathering
Education
Polytechnic University of the Philippines 1992 — 1997
Bachelor of Science (BS), Electronic and Communications Engineering
Elementary School
Elementary School
Elementary School
JP Morgan Chase August 2013 - Present
Health Plan Services April 2012 - September 2012
Independence Blue Cross June 2011 - April 2012
UST global November 2008 - June 2011
TELUS International June 2006 - September 2008
Accenture February 2006 - June 2006
77 Global Services (formerly CyberJ) September 2004 - December 2005
Accenture May 2002 - September 2004
OCBC Bank September 2001 - March 2002
UCPB February 1998 - July 2001
Skills
SDLC, COBOL, Unix, Testing, User Acceptance Testing, JCL, CICS, Mainframe, DB2, Databases, Requirements Analysis, Software Project..., Business Analysis, SQL, Requirements Gathering
Education
Polytechnic University of the Philippines 1992 — 1997
Bachelor of Science (BS), Electronic and Communications Engineering
Elementary School
Elementary School
Elementary School
Jojit (Jet) Fenix's TELUS International Experience June 2005 - February 2011
Job Business Systems Analyst/Systems Developer
Industry Financial Services
Experience
Connor, Clark & Lunn Financial Group April 2014 - Present
TELUS March 2011 - April 2014
TELUS International June 2005 - February 2011
Skills
Business Analysis, java, Java Enterprise Edition, Financial Analysis, Agile Methodologies, Java, Requirements Analysis, Business Intelligence, Requirements Gathering, SDLC, SQL, Software Project..., Systems Analysis
Education
University of Toronto SCS
Certificate, Business Analysis
British Columbia Institute of Technology
University of Toronto SCS
Certificate, Business Analysis
University of the Philippines
Diploma, Computer Science
University of The Philppines
Bachelor of Science, Business Administration
Connor, Clark & Lunn Financial Group April 2014 - Present
TELUS March 2011 - April 2014
TELUS International June 2005 - February 2011
Skills
Business Analysis, java, Java Enterprise Edition, Financial Analysis, Agile Methodologies, Java, Requirements Analysis, Business Intelligence, Requirements Gathering, SDLC, SQL, Software Project..., Systems Analysis
Education
University of Toronto SCS
Certificate, Business Analysis
British Columbia Institute of Technology
University of Toronto SCS
Certificate, Business Analysis
University of the Philippines
Diploma, Computer Science
University of The Philppines
Bachelor of Science, Business Administration
Carolyn Crews's TELUS International Experience 2012 - Present
Job SVP Global Sales & Marketing at TELUS International
Industry Information Technology and Services
Experience
TELUS International 2012 - Present
CEO Connection 2006 - 2014
D&B 2010 - March 2012
Cisco January 2006 - April 2010
TeleTech January 2002 - December 2006
Telcordia 2000 - 2002
Sprint January 1997 - December 1999
AT&T 1987 - 1997
Skills
Strategy, CRM, Business Development, Outsourcing, Enterprise Software, Business Transformation, Managed Services, Sales, Marketing, BPO, Business Strategy, Cross-functional Team..., Start-ups, New Business Development, Product Management, Sales Management, Strategic Planning, Operations Management, Strategic Partnerships, Call Center, SaaS, Team Leadership, Program Management, Sales & Marketing..., Solution Selling, Consulting, Customer Experience, Lead Generation, Call Centers, Salesforce.com, Wireless, Leadership, Telecommunications, Vendor Management, Go-to-market Strategy, Sales Operations, Executive Management, Professional Services, Account Management, P&L Management, Sales Process, Product Marketing, Management, Analytics, B2B, Cloud Computing, International Sales, Competitive Analysis, Mobile Devices, Business Intelligence
Education
Rockhurst University
Master of Business Administration (MBA), summa cum laude, Finance and Marketing
University of Oxford
BA, History, Literature, Political Science
William Jewell College
Bachelor of Arts (B.A.), summa cum laude, English, History, Music
TELUS International 2012 - Present
CEO Connection 2006 - 2014
D&B 2010 - March 2012
Cisco January 2006 - April 2010
TeleTech January 2002 - December 2006
Telcordia 2000 - 2002
Sprint January 1997 - December 1999
AT&T 1987 - 1997
Skills
Strategy, CRM, Business Development, Outsourcing, Enterprise Software, Business Transformation, Managed Services, Sales, Marketing, BPO, Business Strategy, Cross-functional Team..., Start-ups, New Business Development, Product Management, Sales Management, Strategic Planning, Operations Management, Strategic Partnerships, Call Center, SaaS, Team Leadership, Program Management, Sales & Marketing..., Solution Selling, Consulting, Customer Experience, Lead Generation, Call Centers, Salesforce.com, Wireless, Leadership, Telecommunications, Vendor Management, Go-to-market Strategy, Sales Operations, Executive Management, Professional Services, Account Management, P&L Management, Sales Process, Product Marketing, Management, Analytics, B2B, Cloud Computing, International Sales, Competitive Analysis, Mobile Devices, Business Intelligence
Education
Rockhurst University
Master of Business Administration (MBA), summa cum laude, Finance and Marketing
University of Oxford
BA, History, Literature, Political Science
William Jewell College
Bachelor of Arts (B.A.), summa cum laude, English, History, Music
Latreena Hughes's TELUS International Experience October 2009 - June 2010
Job Call Center
Industry Consumer Services
Experience
Windham Professionals Inc. February 2013 - February 2015
Redline Recovery Services, LLC June 2010 - October 2012
TELUS International October 2009 - June 2010
Sallie Mae Home Loans April 2005 - May 2010
Skills
Medical Terminology, HIPAA, EMR, Healthcare, Healthcare Information..., Healthcare Management, Hospitals, Medical Billing, Customer Service, Leadership, Microsoft Office, Marketing
Education
Sanford-Brown College-Houston 2011 — 2012
Medical Billing and Coding, Health/Health Care Administration/Management, A
Windham Professionals Inc. February 2013 - February 2015
Redline Recovery Services, LLC June 2010 - October 2012
TELUS International October 2009 - June 2010
Sallie Mae Home Loans April 2005 - May 2010
Skills
Medical Terminology, HIPAA, EMR, Healthcare, Healthcare Information..., Healthcare Management, Hospitals, Medical Billing, Customer Service, Leadership, Microsoft Office, Marketing
Education
Sanford-Brown College-Houston 2011 — 2012
Medical Billing and Coding, Health/Health Care Administration/Management, A
Shanta Neal-Baine's TELUS International Experience May 2015 - Present
Job Customer Consultant at AT&T
Industry Human Resources
Experience
TELUS International May 2015 - Present
Barclays December 2014 - April 2015
Expedia, Inc. May 2014 - November 2014
AT&T May 2007 - August 2013
Cingular January 2006 - February 2007
Comcast Cable May 2004 - February 2006
Skills
Customer Service, Employee Benefits, Business, Microsoft Excel, E-Learning, General Ledger, Hospitality, Home, Leadership, Microsoft Office, Microsoft Word, Marketing Research, PowerPoint, Problem Solving, Strategic Planning, Recording, VoIP, Writing, Speed Writting
Education
Kaplan University-Davenport Campus 2012 — 2016
Bachelor’s Degree, Business Administration and Management, General/Human Resources
TELUS International May 2015 - Present
Barclays December 2014 - April 2015
Expedia, Inc. May 2014 - November 2014
AT&T May 2007 - August 2013
Cingular January 2006 - February 2007
Comcast Cable May 2004 - February 2006
Skills
Customer Service, Employee Benefits, Business, Microsoft Excel, E-Learning, General Ledger, Hospitality, Home, Leadership, Microsoft Office, Microsoft Word, Marketing Research, PowerPoint, Problem Solving, Strategic Planning, Recording, VoIP, Writing, Speed Writting
Education
Kaplan University-Davenport Campus 2012 — 2016
Bachelor’s Degree, Business Administration and Management, General/Human Resources
Darci Dudley's TELUS International Experience 2013 - 2014
Job Team Lead at Shift4 Corp.
Industry Information Technology and Services
Experience
Shift4 Corporation May 2014 - Present
TELUS International 2013 - 2014
TELUS International July 2012 - June 2013
ACS February 2009 - August 2011
Skills
Call Centers, Customer Service, Customer Satisfaction, Training, Project Management, Technical Support, Workforce Management, Job Coaching, Staff Development, Windows 7, Software Documentation, Computer Hardware, Service Delivery, Avaya, CMS, Microsoft Excel, Outlook, Microsoft Word, PowerPoint, Google Docs, Windows XP, Troubleshooting, XP, Process Improvement, Management, Team Leadership, Morale, Utilization Management, Customer Experience, Team Building, Coaching, Team Management, Operations Management, Performance Management
Education
Salt Lake Community College 2010 — 2011
Biotechnology
Shift4 Corporation May 2014 - Present
TELUS International 2013 - 2014
TELUS International July 2012 - June 2013
ACS February 2009 - August 2011
Skills
Call Centers, Customer Service, Customer Satisfaction, Training, Project Management, Technical Support, Workforce Management, Job Coaching, Staff Development, Windows 7, Software Documentation, Computer Hardware, Service Delivery, Avaya, CMS, Microsoft Excel, Outlook, Microsoft Word, PowerPoint, Google Docs, Windows XP, Troubleshooting, XP, Process Improvement, Management, Team Leadership, Morale, Utilization Management, Customer Experience, Team Building, Coaching, Team Management, Operations Management, Performance Management
Education
Salt Lake Community College 2010 — 2011
Biotechnology
Will Cooley's TELUS International Experience November 2012 - November 2013
Job Network Operations Center Technician
Industry Computer Networking
Experience
Switch November 2013 - Present
TELUS International November 2012 - November 2013
Global Cash Access August 2011 - October 2012
Clearwire April 2009 - August 2011
AAA Northern California, Nevada & Utah Insurance Exchange September 2007 - January 2009
Skills
Technical Support, Troubleshooting, Customer Service, HTML, Networking, VoIP, Process Improvement, Hardware, Video Editing, Community Management, Outlook, Help Desk Support, Customer Satisfaction, Technical Documentation, Process Review, Digital Compositing, Digital Asset Management, Training, Data Center, Training & Development
Education
Purdue University 1996 — 2003
Bachelor of Science (B.Sc.), Computer Graphics
Switch November 2013 - Present
TELUS International November 2012 - November 2013
Global Cash Access August 2011 - October 2012
Clearwire April 2009 - August 2011
AAA Northern California, Nevada & Utah Insurance Exchange September 2007 - January 2009
Skills
Technical Support, Troubleshooting, Customer Service, HTML, Networking, VoIP, Process Improvement, Hardware, Video Editing, Community Management, Outlook, Help Desk Support, Customer Satisfaction, Technical Documentation, Process Review, Digital Compositing, Digital Asset Management, Training, Data Center, Training & Development
Education
Purdue University 1996 — 2003
Bachelor of Science (B.Sc.), Computer Graphics
CHRISTINE NUEVA's TELUS International Experience January 2008 - January 2009
Job Office Manager/ Executive Assistant
Industry Information Technology and Services
Experience
Cisco June 2015 - Present
SNC-Lavalin May 2013 - April 2015
SNC-Lavalin (Transmission & Distribution) February 2013 - May 2013
ICBC April 2010 - November 2012
Metro Vancouver March 2009 - April 2010
TELUS International January 2008 - January 2009
TELUS April 1998 - January 2008
North American Tea and Coffee March 1996 - April 1998
Buy Low Foods Inc April 1993 - February 1996
Skills
Human Resources, Office Administration, Customer Service, Project Planning, Event Planning, Office Management, Microsoft Excel, Microsoft Office, Project Management, Contract Management, Outlook, Process Improvement, Procurement, Executive..., Team-oriented, PowerPoint, Outlook Express, Budget Monitoring, Events Coordination, Relationship Building, Business Writing
Education
British Columbia Institute of Technology / BCIT 2008 — 2008
Certificate, Marketing and Event Planning
British Columbia Institute of Technology 1998 — 1998
Certificate, Data Communications
University of Santo Tomas 1986 — 1990
Bachelor's degree, Economics
Cisco June 2015 - Present
SNC-Lavalin May 2013 - April 2015
SNC-Lavalin (Transmission & Distribution) February 2013 - May 2013
ICBC April 2010 - November 2012
Metro Vancouver March 2009 - April 2010
TELUS International January 2008 - January 2009
TELUS April 1998 - January 2008
North American Tea and Coffee March 1996 - April 1998
Buy Low Foods Inc April 1993 - February 1996
Skills
Human Resources, Office Administration, Customer Service, Project Planning, Event Planning, Office Management, Microsoft Excel, Microsoft Office, Project Management, Contract Management, Outlook, Process Improvement, Procurement, Executive..., Team-oriented, PowerPoint, Outlook Express, Budget Monitoring, Events Coordination, Relationship Building, Business Writing
Education
British Columbia Institute of Technology / BCIT 2008 — 2008
Certificate, Marketing and Event Planning
British Columbia Institute of Technology 1998 — 1998
Certificate, Data Communications
University of Santo Tomas 1986 — 1990
Bachelor's degree, Economics
Melissa Skaar's TELUS International Experience May 2012 - Present
Job Game Artist/Team Member at Team Mishap
Industry Internet
Experience
TELUS International May 2012 - Present
Freelance January 2008 - Present
Team Mishap May 2010 - March 2013
Sony Computer Entertainment America October 2011 - May 2012
PPI June 2005 - March 2010
Skills
3D Studio Max, Adobe Creative Suite, Dreamweaver, HTML, Flash Animation, Maya, Photoshop, CSS, Illustrator, Adobe Fireworks, Web Design, Logo Design, Storyboarding, E-commerce, Graphic Design, Digital Media, Advertising, WordPress, User Interface Design, Flash, Video Editing, Interaction Design, After Effects, ActionScript
Education
Savannah College of Art and Design 2010 — 2012
Bachelor of Arts, Interactive Design and Game Development
College of Southern Nevada 2006 — 2009
Associates of Applied Science, Graphic Technology - Animation emphasis
TELUS International May 2012 - Present
Freelance January 2008 - Present
Team Mishap May 2010 - March 2013
Sony Computer Entertainment America October 2011 - May 2012
PPI June 2005 - March 2010
Skills
3D Studio Max, Adobe Creative Suite, Dreamweaver, HTML, Flash Animation, Maya, Photoshop, CSS, Illustrator, Adobe Fireworks, Web Design, Logo Design, Storyboarding, E-commerce, Graphic Design, Digital Media, Advertising, WordPress, User Interface Design, Flash, Video Editing, Interaction Design, After Effects, ActionScript
Education
Savannah College of Art and Design 2010 — 2012
Bachelor of Arts, Interactive Design and Game Development
College of Southern Nevada 2006 — 2009
Associates of Applied Science, Graphic Technology - Animation emphasis
Luis Estuardo Ponce Herrera's TELUS International Experience September 2014 - Present
Job Client Experience Analyst Team Lead en TELUS International
Industry Consumer Services
Experience
TELUS International September 2014 - Present
Transactel October 2009 - August 2011
Education
Universidad Galileo 2007 — 2011
TELUS International September 2014 - Present
Transactel October 2009 - August 2011
Education
Universidad Galileo 2007 — 2011
JenEece Phillips J.D.'s TELUS International Experience March 2013 - Present
Job Attorney at Law & Human Resources Professional
Industry Education Management
Experience
TELUS International March 2013 - Present
American Heritage University of Southern California June 2011 - March 2013
Charter College October 2010 - June 2011
Kaplan Higher Education Corporation July 2006 - August 2010
County of Kern April 2002 - July 2006
ABH October 1995 - October 2003
Skills
Staff Development, Team Building, Interviews, Admissions, Resume Writing, Higher Education, Adult Education, Career Counseling, Career Development, Campus, Job Search Strategies, Human Resources, Recruiting, Job Search, CampusVue, Leadership, Employee Relations, Teaching, Student Recruiting, Training, Job Fairs, Coaching, Academic Advising
Education
American Heritage University of Southern California - School of Law 2011 — 2013
Juris Doctorate, Doctor of Law (J.D.)
American Heritage University of Southern California 2010 — 2012
Bachelor of Science (B.S.), Law
John William University - School of Law 2006 — 2008
Law
Bakersfield College
AA Eqv, Liberal Arts
TELUS International March 2013 - Present
American Heritage University of Southern California June 2011 - March 2013
Charter College October 2010 - June 2011
Kaplan Higher Education Corporation July 2006 - August 2010
County of Kern April 2002 - July 2006
ABH October 1995 - October 2003
Skills
Staff Development, Team Building, Interviews, Admissions, Resume Writing, Higher Education, Adult Education, Career Counseling, Career Development, Campus, Job Search Strategies, Human Resources, Recruiting, Job Search, CampusVue, Leadership, Employee Relations, Teaching, Student Recruiting, Training, Job Fairs, Coaching, Academic Advising
Education
American Heritage University of Southern California - School of Law 2011 — 2013
Juris Doctorate, Doctor of Law (J.D.)
American Heritage University of Southern California 2010 — 2012
Bachelor of Science (B.S.), Law
John William University - School of Law 2006 — 2008
Law
Bakersfield College
AA Eqv, Liberal Arts
Paula Moya's TELUS International Experience October 2013 - Present
Job Customer Experience Coach at TELUS International
Industry Outsourcing/Offshoring
Experience
TELUS International October 2013 - Present
Going Rogue December 2012 - Present
Telus International October 2011 - October 2013
Williams-Sonoma, Inc. October 2009 - February 2010
Skills
Customer Service, Retail, Customer Satisfaction, Inventory Management, Microsoft Office, Call Center, Outlook, Microsoft Excel, Customer Experience, Microsoft Word, PowerPoint, Data Entry, Call Centers, Process Improvement, Time Management, Training, Customer Retention, Team Building, Social Networking, Marketing, Sales, Facebook, Public Relations, Screenwriting, Producing, Short Films, Coaching, Leadership, Quality Assurance, Team Leadership
Education
Diablo Valley College
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Pinole Valley High School
Graduate
TELUS International October 2013 - Present
Going Rogue December 2012 - Present
Telus International October 2011 - October 2013
Williams-Sonoma, Inc. October 2009 - February 2010
Skills
Customer Service, Retail, Customer Satisfaction, Inventory Management, Microsoft Office, Call Center, Outlook, Microsoft Excel, Customer Experience, Microsoft Word, PowerPoint, Data Entry, Call Centers, Process Improvement, Time Management, Training, Customer Retention, Team Building, Social Networking, Marketing, Sales, Facebook, Public Relations, Screenwriting, Producing, Short Films, Coaching, Leadership, Quality Assurance, Team Leadership
Education
Diablo Valley College
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Pinole Valley High School
Graduate
Andrew Delcambre's TELUS International Experience October 2013 - Present
Job Verint Administrator at Telus International
Industry Consumer Services
Experience
Telus International October 2013 - Present
Sitel June 2010 - October 2013
ATM Merchant Systems November 2009 - March 2010
QVS Inc. February 2009 - November 2009
Costco Wholesale July 2006 - February 2008
Albertsons March 2005 - July 2006
Education
College of Southern Nevada 2006 — 2012
Networking, Computer Repair
Telus International October 2013 - Present
Sitel June 2010 - October 2013
ATM Merchant Systems November 2009 - March 2010
QVS Inc. February 2009 - November 2009
Costco Wholesale July 2006 - February 2008
Albertsons March 2005 - July 2006
Education
College of Southern Nevada 2006 — 2012
Networking, Computer Repair
Juan Carlos Moncada Rugama's TELUS International Experience June 2011 - Present
Job Corporate Database Administrator, Global Lead in TELUS International
Industry Outsourcing/Offshoring
Experience
TELUS International June 2011 - Present
Transactel May 2011 - June 2011
Transactel June 2009 - May 2011
Transactel January 2008 - June 2009
Skills
Databases, Database Design, Database Modeling, Database Monitoring, Database Administration, Database Security, Web Development, Project Management, English, Software Engineering, Software Documentation, Software Development, Java, PHP, Apache, MySQL, PostgreSQL, Microsoft SQL Server, Problem Solving
Education
Universidad Galileo 2004 — 2008
Ingeniero en Sistemas, Sistemas, Informatica y Ciencias de la Computación
Universidad Galileo 2008 — 2009
Magister, M.Sc.IT., Tecnologias de Información, Sistemas de Informacion y Bases de Datos
Academia Culinaria Las Margaritas 2012 — 2012
Bar Tender Profesional, Artes Culinarias
Academia Culinaria Las Margaritas 2012 — 2012
Cocinero Profesional, Artes Culinarias
Academia Culinaria Las Margaritas 2013 — 2013
Formación para Chef, Artes Culinarias
TELUS International June 2011 - Present
Transactel May 2011 - June 2011
Transactel June 2009 - May 2011
Transactel January 2008 - June 2009
Skills
Databases, Database Design, Database Modeling, Database Monitoring, Database Administration, Database Security, Web Development, Project Management, English, Software Engineering, Software Documentation, Software Development, Java, PHP, Apache, MySQL, PostgreSQL, Microsoft SQL Server, Problem Solving
Education
Universidad Galileo 2004 — 2008
Ingeniero en Sistemas, Sistemas, Informatica y Ciencias de la Computación
Universidad Galileo 2008 — 2009
Magister, M.Sc.IT., Tecnologias de Información, Sistemas de Informacion y Bases de Datos
Academia Culinaria Las Margaritas 2012 — 2012
Bar Tender Profesional, Artes Culinarias
Academia Culinaria Las Margaritas 2012 — 2012
Cocinero Profesional, Artes Culinarias
Academia Culinaria Las Margaritas 2013 — 2013
Formación para Chef, Artes Culinarias
Kim Jacobs's TELUS International Experience 2012 - Present
Job HR Director at TELUS International
Industry Human Resources
Experience
TELUS International 2012 - Present
Capex Homes Nevada, LLC May 2010 - March 2013
Creative Memories Canada, Small Business Owner October 2000 - June 2006
Imperial Oil Canada 2004 - 2005
Imperial Oil Canada 2000 - 2002
Imperial Oil Canada 1999 - 2000
Imperial Oil Canada 1997 - 1999
Imperial Oil Canada 1996 - 1997
Imperial Oil Canada 1995 - 1996
Imperial Oil Canada 1993 - 1994
Skills
Performance Management, Change Management, Strategic Planning, Organizational..., Succession Planning, Talent Management, Leadership Development, Organizational..., Employee Engagement, Organizational Design, Employee Relations, Budgets
Education
Brigham Young University 1988 — 1990
Master of Organizational Behavior
Brigham Young University 1984 — 1988
Bachelor of Applied Science (BASc), Industrial and Organizational Psychology
TELUS International 2012 - Present
Capex Homes Nevada, LLC May 2010 - March 2013
Creative Memories Canada, Small Business Owner October 2000 - June 2006
Imperial Oil Canada 2004 - 2005
Imperial Oil Canada 2000 - 2002
Imperial Oil Canada 1999 - 2000
Imperial Oil Canada 1997 - 1999
Imperial Oil Canada 1996 - 1997
Imperial Oil Canada 1995 - 1996
Imperial Oil Canada 1993 - 1994
Skills
Performance Management, Change Management, Strategic Planning, Organizational..., Succession Planning, Talent Management, Leadership Development, Organizational..., Employee Engagement, Organizational Design, Employee Relations, Budgets
Education
Brigham Young University 1988 — 1990
Master of Organizational Behavior
Brigham Young University 1984 — 1988
Bachelor of Applied Science (BASc), Industrial and Organizational Psychology
Timothy Weersma's TELUS International Experience May 2013 - Present
Job Customer Service at TELUS International
Industry Accounting
Experience
TELUS International May 2013 - Present
411 Locals/Natural Life, Inc March 2010 - Present
Las Vegas Skin and Cancer Center November 2011 - February 2012
Holman’s of Nevada September 2008 - April 2009
Ultimate Staffing April 2008 - August 2008
Custom Profile June 2005 - February 2008
Roskam Bakeries April 2003 - June 2005
Skills
Customer Service, Microsoft Excel, Microsoft Office, Training, Outlook, Payroll, QuickBooks, Software Documentation, Budgets, Management, Sales, Call Centers, Online Advertising, Program Management, Social Media
Education
Anthem College 2010 — 2011
Diploma and Associate of Science; Associate of Science Degree, Medical Billing and Coding
Davenport University
Accounting and Business/Management
TELUS International May 2013 - Present
411 Locals/Natural Life, Inc March 2010 - Present
Las Vegas Skin and Cancer Center November 2011 - February 2012
Holman’s of Nevada September 2008 - April 2009
Ultimate Staffing April 2008 - August 2008
Custom Profile June 2005 - February 2008
Roskam Bakeries April 2003 - June 2005
Skills
Customer Service, Microsoft Excel, Microsoft Office, Training, Outlook, Payroll, QuickBooks, Software Documentation, Budgets, Management, Sales, Call Centers, Online Advertising, Program Management, Social Media
Education
Anthem College 2010 — 2011
Diploma and Associate of Science; Associate of Science Degree, Medical Billing and Coding
Davenport University
Accounting and Business/Management
Ambur Wong's TELUS International Experience May 2011 - March 2013
Job Retail
Industry Retail
Experience
Brookline College April 2013 - November 2013
TELUS International May 2011 - March 2013
Go Daddy May 2010 - April 2011
Visionworks January 2009 - May 2010
Skills
Call Center, BPO, Technical Support, Help Desk Support, Active Directory, Comp TIA A+ Certified, Windows 7, Management, Service Delivery, Computer Hardware, Software Installation, Call Centers, Testing, Troubleshooting, Hardware, Access, Windows XP, Operating Systems, CompTIA A+ Certification
Education
Western Career Institute 2013 — 2013
Network +
Mesa Community College 2012 — 2012
COMPTIA A+
Brookline College April 2013 - November 2013
TELUS International May 2011 - March 2013
Go Daddy May 2010 - April 2011
Visionworks January 2009 - May 2010
Skills
Call Center, BPO, Technical Support, Help Desk Support, Active Directory, Comp TIA A+ Certified, Windows 7, Management, Service Delivery, Computer Hardware, Software Installation, Call Centers, Testing, Troubleshooting, Hardware, Access, Windows XP, Operating Systems, CompTIA A+ Certification
Education
Western Career Institute 2013 — 2013
Network +
Mesa Community College 2012 — 2012
COMPTIA A+
Viara Manna's TELUS International Experience September 2013 - November 2013
Job Outgoing Marketing personality who will leave a positive impression in a memorable way, guaranteed.
Industry Marketing and Advertising
Experience
Barclaycard February 2014 - Present
TelUs International September 2013 - November 2013
Zenith Elements Inc April 2013 - September 2013
Holiday Systems International October 2011 - April 2012
Radisson Chancery March 2011 - June 2011
T.G.I. Friday’s June 2009 - September 2010
KeyLime Cove Water Resort February 2008 - September 2009
T.G.I. Friday’s November 2005 - June 2009
Education
The University of Phoenix 2011 — 2014
BA Marketing, Arts; Marketing
College of Lake County 2007 — 2010
Associate of Arts (A.A.), Business, Management, Marketing, and Related Support Services
Barclaycard February 2014 - Present
TelUs International September 2013 - November 2013
Zenith Elements Inc April 2013 - September 2013
Holiday Systems International October 2011 - April 2012
Radisson Chancery March 2011 - June 2011
T.G.I. Friday’s June 2009 - September 2010
KeyLime Cove Water Resort February 2008 - September 2009
T.G.I. Friday’s November 2005 - June 2009
Education
The University of Phoenix 2011 — 2014
BA Marketing, Arts; Marketing
College of Lake County 2007 — 2010
Associate of Arts (A.A.), Business, Management, Marketing, and Related Support Services
Erica Nielsen's TELUS International Experience 2013 - 2013
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
TELUS International 2013 - 2013
Skills
Forum Administration, Interior Design, Graphic Design, Customer Service, Web Design
Education
The Art Institute of Las Vegas
TELUS International 2013 - 2013
Skills
Forum Administration, Interior Design, Graphic Design, Customer Service, Web Design
Education
The Art Institute of Las Vegas
Byron Miza's TELUS International Experience November 2011 - Present
Job Customer Loyalty Representative at Royal Caribbean Cruises, Ltd.
Industry Outsourcing/Offshoring
Bryan Jimenez's TELUS International Experience October 2012 - July 2013
Job Experienced Tech Support Specialist
Industry Information Technology and Services
Experience
Swissport USA March 2014 - Present
TELUS International October 2012 - July 2013
TELUS International May 2011 - October 2012
Skills
Cloud Computing, Network Security, Google Apps for Business, Data Migration, POP3, IMAP, Mac OS, iOS, Android, Domain Management, Domain Registration, HTML, CSS, JavaScript, Front-end Coding, DNS management
Education
Santa Monica College 2015 — 2017
Bachelor's Degree, Computer Science
Instituto Tecnico Ricaldone 2006 — 2009
High School Diploma, General Studies
Swissport USA March 2014 - Present
TELUS International October 2012 - July 2013
TELUS International May 2011 - October 2012
Skills
Cloud Computing, Network Security, Google Apps for Business, Data Migration, POP3, IMAP, Mac OS, iOS, Android, Domain Management, Domain Registration, HTML, CSS, JavaScript, Front-end Coding, DNS management
Education
Santa Monica College 2015 — 2017
Bachelor's Degree, Computer Science
Instituto Tecnico Ricaldone 2006 — 2009
High School Diploma, General Studies
Erica McCready's TELUS International Experience August 2014 - November 2014
Job Technical Support at Asurion
Industry Information Technology and Services
Experience
Asurion December 2014 - Present
TELUS International August 2014 - November 2014
The Rockport Company February 2012 - January 2014
Education
College of Southern Nevada
Computing and Information Technology
University of Nevada-Reno
Psychology
Asurion December 2014 - Present
TELUS International August 2014 - November 2014
The Rockport Company February 2012 - January 2014
Education
College of Southern Nevada
Computing and Information Technology
University of Nevada-Reno
Psychology
Starwood Hotels & Resorts Worldwide, Inc.
Wells Fargo Advisors
Wells Fargo Advisors, LLC
Raytheon Missile Systems
Starwood Hotels & Resorts
Wachovia Securities, LLC
Carestream Health
Pershing