TELUS International Central America

Industry: Company

Description

Founded: 1995 Parent organization: Telus

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TELUS International Central America Employees

Employee
Years
Job
Industry
Paulo Luca Paulo Luca Guatemala area Details
Paulo Luca's TELUS International Central America Experience December 2012 - May 2014
Job Marketing and Management Director
Industry Consumer Services
Experience
L&T International   March 2015 - Present
Innovative Contact Solutions   February 2015 - Present
L&T Language Center   May 2014 - Present
Innovative Contact Solutions   October 2014 - November 2014
TELUS International Central America   December 2012 - May 2014
Distelsa  August 2011 - December 2011

Skills
Call Centers, Spanish, Business Strategy, Customer Satisfaction, Customer Experience, Team Leadership, Team Management, Process Improvement, Inglés, Administración y..., Retención de clientes, Gestión de proveedores, Trabajo en equipo, Telecomunicaciones, Gestión de cuentas, Ventas, Gestión de relaciones..., Recursos humanos, Centro de llamadas, Español, Estrategia empresarial, Experiencia del cliente, Liderazgo de equipos, Satisfacción del cliente

Education
Universidad Francisco Marroquín   2014 — 2019
Técnico Administración de Personal, Gestión de recursos humanos/Administración de personal.

Universidad Mariano Gálvez   2012 — 2014
Tecnico, Psicología, Incompleto

Carmen Grajeda S. Carmen Grajeda S. Guatemala area Details
Carmen Grajeda S.'s TELUS International Central America Experience June 2014 - July 2015
Job HR Administrative Assistant en TELUS International Central America
Industry Human Resources
Experience
TELUS International Central America   June 2014 - July 2015
Enactus Guatemala   April 2012 - October 2014
TELUS International Central America   March 2014 - June 2014
TELUS International Central America   December 2013 - March 2014
TELUS International Central America   August 2013 - December 2013
TELUS International Central America   November 2012 - May 2013

Skills
Recruiting, Human Resources, Employee Relations, Performance Management, Talent Management, Talent Acquisition, Microsoft Office, Coaching, Organizational..., Customer Service, Change Management, Employee Engagement, Corporate Social..., Marketing Communications, Microsoft Excel, PowerPoint, Python, R, Mathlab, AutoCAD, WinQSB

Education
Universidad del Valle de Guatemala   2010 — 2014
Ingenieria en Ciencias de la administración

Colegio Príncipe de Asturias   1996 — 2009
Bachiller en Ciencias y Letras y Bachillerato Español

Roberto Sagastume Roberto Sagastume Metairie, Louisiana Details
Roberto Sagastume's TELUS International Central America Experience May 2014 - May 2015
Job Regional Director of Operations
Industry Outsourcing/Offshoring
Experience
OneLink BPO   May 2015 - Present
TELUS International Central America   May 2014 - May 2015
Transactel  February 2005 - April 2014
Comcel  March 1999 - May 2001

Skills
Customer Experience, Workforce Planning, Workflow Analysis, Quality Assurance, Strategic Planning, Revenue Management, Six Sigma, Key Performance..., Back Office, Budgeting, Team Building, Team Management, Leadership Development, Coaching, Customer Satisfaction, Client Relations Skills, Call Centers, Performance Management, Team Leadership, Teamwork, BPO, Outsourcing, Project Management, Financial Analysis, Process Improvement

Education
ESI School of Management   2014 — 2016
Bachelor of Business Administration (BBA), Business Administration and Management, General

Universidad de San Carlos de Guatemala   2000 — 2005
Bachelor of Laws (LLB), Law

Irene Cajas Irene Cajas Guatemala area Details
Irene Cajas's TELUS International Central America Experience March 2013 - Present
Job Learning & Development Manager at TELUS International
Industry Outsourcing/Offshoring
Experience
TELUS International Central America   March 2013 - Present
TELUS International Central America   July 2012 - March 2013
TELUS International Central America   May 2010 - June 2012
Irene Cajas Designs   January 2010 - November 2011

Skills
Illustrator, InDesign, Photoshop, English, Photography, Microsoft Office, Writing, Product Development, Spanish, Graphics, Project Management, Leadership Development, Team Leadership, Problem Solving, Industrial Design, Graphic Design, Rapid Prototyping, Design Strategy, Customer Experience, Web Design, Product Design, E-Learning, Team Building, Multilingual, User Experience, Service Design, Call Centers, Coaching, Employee Training, Training, Management, Program Management, Analysis, Time Management, Leadership, Performance Management

Education
CDAC - Noida   2014 — 2014
Specialized Programme on Design, Development & Implementation of eLearning, eLearning, Specialized Programme

Universidad Rafael Landívar   2006 — 2011
Bachelor’s Degree, Industrial Design

Colegio Interamericano   1992 — 2005
High School

Marco Alvarado Marco Alvarado Guatemala area Details
Marco Alvarado's TELUS International Central America Experience April 2015 - Present
Job Internal Sourcing Manager at TELUS International Central America
Industry Outsourcing/Offshoring
Experience
TELUS International Central America   April 2015 - Present
TELUS International Central America   June 2013 - Present
TELUS International Central America   2010 - June 2013
TELUS International Central America   September 2009 - April 2010
TELUS International Central America   June 2008 - September 2009

Skills
Call Center, Customer Service, Manage Client..., Team Leadership, Leadership Development, Executive Coaching, Onboarding, Process Management, Process Improvement, Sales Management, Salesforce.com, SAP, Team Building, Problem Solving, Hiring Employees, Call Centers, BPO, Training, Management, Customer Experience, Service Delivery, Operations Management, Vendor Management, Quality Assurance, Leadership, Contact Centers, Offshoring, Outsourcing, Workforce Management

Education
Universidad Galileo   2008 — 2015
Bachelor of Business Administration & Technology (B.B.A.), Business Administration and Management, General

Discovery School   2005 — 2007
High School

Eduardo Arevalo Eduardo Arevalo Guatemala area Details
Eduardo Arevalo's TELUS International Central America Experience November 2014 - Present
Job Recruitment Manager at TELUS International Central America
Industry Outsourcing/Offshoring
Experience
TELUS International Central America   November 2014 - Present
Sprint  November 2012 - November 2014
TELUS International  April 2011 - November 2012
Transactel  December 2010 - April 2011
Transactel  June 2008 - December 2010
BSG  September 2010 - November 2010
Capgemini Energy  February 2007 - June 2008
Capgemini  January 2006 - January 2007
Transactel  2005 - 2006

Skills
Spanish, English, Six Sigma, Process Improvement, Call Center, Customer Service, Performance Management, Quality Assurance, BPO, Forecasting, Vendor Management, Customer Experience, Workforce Management, Offshoring, Excel, Microsoft Office, Coaching, Strategy, Call Centers, Training, Management, Operations Management, Software Documentation, Outsourcing

Education
Aden Business School   2014 — 2016
Master's degree, Business Administration and Management, General

Universidad de Los Andes   2012 — 2012
New ways of learning, Learning

Presto University Guatemala   2009 — 2011
Bachelor, Business Administration

Adelaide University   2007 — 2007
Black Belt, Six Sigma

Universidad Rafael Landívar   2001 — 2005
Bachelor, Politics and International Affairs

Hugo Ruano Hugo Ruano Guatemala area Details
Hugo Ruano's TELUS International Central America Experience November 2012 - Present
Job Workforce Supervisor at Telus International Central America
Industry Telecommunications
Experience
TELUS International Central America   November 2012 - Present
Transactel  September 2011 - November 2012

Skills
Workforce Management, Time Management, Small Business, Entrepreneurship, Financial Analysis, Sales, Staffing Analysis, Staffing Plans, Capacity Planning, Call Centers, Team Leadership, Coaching

Education
Universidad Rafael Landívar   2011 — 2015
Licenciatura en Ciencias Juridicas y Sociales, Abogado y Notario, Law

Central Lakes College-Brainerd   2010 — 2011
Entrepreneurship Certificate, Business Management

Western Iowa Tech Community College   2010 — 2010
English

Suizo Quetzaltenango   1995 — 2009

Suizo Quetzaltenango

Otto Rene Reyes Morales Otto Rene Reyes Morales Guatemala area Details
Otto Rene Reyes Morales's TELUS International Central America Experience November 2014 - Present
Job Google Technical Support Agent en TELUS International Central America
Industry Telecommunications
Experience
TELUS International Central America   November 2014 - Present
Transactel  April 2014 - Present
Transactel  September 2013 - April 2014
Transactel  April 2011 - August 2013

Skills
Computers, Microsoft Office, Databases, Oral & Written..., Written Correspondence, Written Expression, Writing, Creative Writing, Time Management, Call Centers, Training, BPO, Hands-on Training, Spanish, Administration, Training Delivery, E-Learning, People Skills, Key Performance..., Social Skills, Coaching

Education
Universidad Galileo   2013 — 2015
Licenciatura en Administracion de Empresas, Tecnología/Técnico de telecomunicaciones

Universidad Rafael Landívar   2008 — 2010

Pablo Gerardo García Perusina Pablo Gerardo García Perusina Guatemala area Details
Pablo Gerardo García Perusina's TELUS International Central America Experience February 2013 - February 2014
Job Software Developer en Haven Capital
Industry Program Development
Experience
Haven Capital   January 2015 - Present
Vantage Media  March 2014 - December 2014
TELUS International Central America   February 2013 - February 2014
SEGEPLAN  May 2011 - December 2012
Instituto Guatemalteco de Seguridad Social  June 2010 - April 2011
Estrategia Digital, Guatemala   March 2009 - June 2010

Skills
C#, PHP, .NET, SQL, MySQL, Servicios web, JavaScript, Desarrollo de software, Microsoft SQL Server, Java, PostgreSQL, Desarrollo web, Oracle, Symfony, GeoExt, Geoserver, Aplicaciones Web, Linux, Web Development, Software Development

Education
Universidad de San Carlos de Guatemala

Jose Miguel Alvarez Barrientos Jose Miguel Alvarez Barrientos Guatemala area Details
Jose Miguel Alvarez Barrientos's TELUS International Central America Experience May 2015 - Present
Job Workforce Supervisor at Telus International Central America
Industry Outsourcing/Offshoring
Experience
TELUS International Central America   May 2015 - Present
TELUS International Central America   June 2014 - Present
Transactel  May 2010 - Present
Transactel  May 2010 - Present
Transactel  2010 - 2011

Skills
Excel, Delphi, Liderazgo de equipos, Performance Management, Centro de llamadas, Experiencia del cliente, Dirección y desarrollo..., Administración y..., Telecomunicaciones, Planificación..., Mejora de procesos, Centros de contacto, Liderazgo

Education
Universidad Galileo

Herbert Lopez Gonzalez Herbert Lopez Gonzalez Guatemala area Details
Herbert Lopez Gonzalez's TELUS International Central America Experience April 2014 - February 2015
Job Project Manager en Xerox
Industry Telecommunications
Experience
Xerox  February 2015 - Present
TELUS International Central America   April 2014 - February 2015
[24]7   December 2007 - March 2014

Skills
Supervisory Experience, Customer Service, KPI implementation, Microsoft Office, Operations Management, Call Centers, Training Delivery

Education
Universidad de San Carlos de Guatemala

Universidad de San Carlos de Guatemala
Ciencias Economicas

Ana Staackmann Ana Staackmann Guatemala area Details
Ana Staackmann's TELUS International Central America Experience November 2011 - July 2012
Job Consultant at different International Firms at Cherry Blossom Tree
Industry Outsourcing/Offshoring
Experience
Cherry Blossom Tree   August 2012 - December 2014
TELUS International Central America   November 2011 - July 2012
TELUS International Central America   October 2010 - November 2011
Transactel  2007 - 2011
Transactel  July 2007 - October 2010
Transactel  May 2006 - June 2007

Skills
HTML+CSS, Basic HTML5 and CSS3, Flash, Web Design, Content Management, HTML, Photoshop, Graphics, English, Customer Service, Illustrator, Graphic Design, Dreamweaver, E-Learning, Project Management, Knowledge Management, Joomla, Web Development, CSS, Team Leadership, Customer Experience, Outsourcing

Education
Universidad del Valle de Guatemala   2002 — 2008
Profesorado, Teaching English as Second Language

Lehnsen School, E   1995 — 1998

Linda Barrios Linda Barrios Guatemala area Details
Linda Barrios's TELUS International Central America Experience June 2015 - Present
Job WD / HR Project Coordinator en TELUS International Central America
Industry Telecommunications
Experience
TELUS International Central America   June 2015 - Present
TELUS International Central America   August 2013 - May 2015
TELUS International Central America   May 2011 - July 2013
Orange Guatemala   March 2010 - November 2010
Pullmantur Cruceros   March 2008 - January 2010

Skills
Recursos humanos, Liderazgo de equipos, Estrategia empresarial, Microsoft Office, Planificación..., Negociación, Relaciones con los..., Gestión del rendimiento..., Project Management

Education
Universidad Galileo   2011 — 2014
Licenciatura en Informática y Administración de Negocios, Licenciatura en Informática y Administración de Negocios

Instituto Guatemalteco Americano, IGA   1998 — 2000
Secretariado Bilingüe, Secretariado Bilingüe

Javier Barrientos Javier Barrientos Guatemala area Details
Javier Barrientos's TELUS International Central America Experience February 2015 - July 2015
Job CPFR en SCA Hygiene and Forest Products Company
Industry Marketing and Advertising
Experience
SCA - Hygiene and Forest Products Company  August 2015 - Present
TELUS International Central America   February 2015 - July 2015
Music Pro   June 2014 - January 2015
Joopa Juice   January 2014 - April 2014
AmBev  February 2011 - August 2013
CABCORP  May 2007 - December 2010
Domisol   October 2009 - October 2009
CABCORP  March 2004 - April 2007

Skills
Negociación, Mercadotecnia, Product Marketing, Marketing, Estrategia de..., Planificación..., Dirección de marketing, Ventas, Gerencia de ventas, Social Media Marketing, Marketing Strategy, Brand Development, Análisis de mercados, Estrategia empresarial, Marketing comercial, Digital Marketing, Musical Instruments, Análisis de negocio, Planometría, Redes sociales, Investigación de..., Publicidad, Plan de marketing, Sales, Merchandising, BTL

Education
Universidad Mariano Gálvez   2008 — 2014
Licenciatura Mercadotecnia, Marketing

Universidad Galileo   2003 — 2006
Licenciatura en Informatica y Administración de Empresas

Universidad de San Carlos de Guatemala   2001 — 2003
Ingenieria Mecanica Industrial

David Grimaldi David Grimaldi Athens, Ohio Details
David Grimaldi's TELUS International Central America Experience November 2010 - July 2011
Job Graduate Teaching Assistant at Ohio University
Industry Research
Experience
Ohio University  August 2014 - Present
Ministry of Education of El Salvador   April 2012 - December 2013
TELUS International Central America   November 2010 - July 2011
Universidad de El Salvador  December 2005 - July 2010

Skills
Chemistry, Research, Data Analysis, Hydrogeology, Geochemistry, Statistics, Geology, Geothermal, Higher Education

Education
Ohio University   2014 — 2016
Master's degree, Geology/Earth Science, General

Universidad de El Salvador   2005 — 2011
Bachelor's degree, Chemistry

Alec Marsicovetere Alec Marsicovetere Guatemala area Details
Alec Marsicovetere's TELUS International Central America Experience May 2013 - Present
Job Team Manager en TELUS International Central America
Industry Outsourcing/Offshoring
Experience
TELUS International Central America   May 2013 - Present
Transactel  January 2012 - May 2013
Transactel  September 2008 - October 2011
Transactel  May 2007 - September 2008

Skills
Call Centers, BPO, Business Analysis, Workforce Management, Outsourcing, Customer Experience, Vendor Management, Process Improvement, Service Delivery, Requirements Analysis, Telecommunications, Management, Team Leadership, Quality Assurance, Six Sigma, Desarrollo..., Liderazgo de equipos

Education
Universidad Galileo   2013 — 2015
Master of Business Administration (M.B.A.) & Telecomunication, Informática, comunicaciones y servicios de asistencia, Actualmente estudiando.

Universidad Mariano Gálvez
Ingeniería en Sistemas, Ingeniería informática, Actualmente estudiando.

Universidad Rafael Landívar   2006 — 2007

Katia Zúñiga Katia Zúñiga Guatemala area Details
Katia Zúñiga's TELUS International Central America Experience May 2011 - March 2015
Job Graphic Designer
Industry Outsourcing/Offshoring
Experience
.   May 2015 - Present
TELUS International Central America   May 2011 - March 2015
TELUS International  May 2011 - February 2015

Skills
Diseño gráfico, Planificación..., Gestión de la imagen..., Servicio de atención al..., Administración y..., Programas de diseño..., app design, Diseño web

Education
Panamerican Business School   2014 — 2014
Programa Internacional de Vitrinismo y Visual Merchandising, Diseño y comunicación visual, general

Universidad Rafael Landívar   2009 — 2014
Licenciatura, Diseño gráfico

Alejandra Armas Alejandra Armas Guatemala area Details
Alejandra Armas's TELUS International Central America Experience September 2010 - June 2013
Job Gerente de Recursos Humanos en Nearsol
Industry Outsourcing/Offshoring
Experience
Nearsol   February 2014 - Present
TELUS International Central America   September 2010 - June 2013
Colgate Palmolive  July 2004 - April 2010
ExecuTrain  2001 - 2003

Education
Escuela Superior Internacional   2008 — 2011
Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration, General

Universidad Galileo

Gabriela Rafael Chacón Gabriela Rafael Chacón Guatemala area Details
Gabriela Rafael Chacón's TELUS International Central America Experience November 2010 - January 2014
Job Coordinadora de Reclutamiento, Selección y Compensaciones en Banco Promerica Guatemala
Industry Banking
Experience
Banco Promerica Guatemala  February 2014 - Present
TELUS International Central America   November 2010 - January 2014
PepsiCo - Frito Lay  July 2008 - November 2010
Distelsa  February 2007 - July 2008
Industrias Licoreras de Guatemala  October 2006 - December 2006

Skills
Project Management, Microsoft Office, Business Analysis, Java, Customer Service, JavaScript, Change Management, Program Management, Windows, Requirements Analysis, Análisis de negocio, Cambio organizacional, Coaching, Estrategia de..., Gestión de proyectos, Gestión del rendimiento..., Inglés, Marketing Strategy, Microsoft Excel, Planificación..., Servicio de atención al...

Education
Universidad del Istmo   2012 — 2014
Master of Business Administration (MBA), Postgrado Ejecutivo en Direccion de Empresas

Universidad Rafael Landívar   2008 — 2008
Diplomado en Evaluación del Desempeño Capacitación y Valuación de Puestos por Competencias, Human Resources Management/Personnel Administration, General

Universidad de San Carlos de Guatemala   2002 — 2006
Bachelor's degree, Psychology

Universidad del Istmo   2000 — 2001
Diplomado, Hotel/Motel Administration/Management

IGA   1996 — 1998
Secretaria Bilingue, Secretariado de dirección

Juan Pablo Vergara Juan Pablo Vergara Guatemala area Details
Juan Pablo Vergara's TELUS International Central America Experience December 2010 - August 2013
Job Director Regional de Recursos Humanos en Guateprenda
Industry Human Resources
Experience
Guateprenda - Maxiefectivo   August 2015 - Present
SGH Soluciones en Gestión Humana   March 2015 - Present
Molinos Modernos  August 2013 - March 2015
TELUS International Central America   December 2010 - August 2013
TELUS International Central America   June 2008 - November 2010
Shell  May 2007 - May 2008
Anheuser-Busch InBev  August 2003 - April 2007

Skills
Planificación..., Liderazgo de equipos, Relaciones con los..., Administración y..., Gestión del rendimiento..., Gestión del talento..., Negociación, Selección de personal, Cambio organizacional, Liderazgo, Recursos humanos, Microsoft Office, Planificación del..., Entrenamiento, Capacitación y..., Subcontratación, Outsourcing, gestion de clima laboral, Reclutamiento y..., Planes de sucesión, Team Leadership, Employee Relations, Performance Management, Training, Human Resources, HR Analytics, Strategic Planning, Talent Management

Education
Universidad Rafael Landívar   1998 — 2003
Licenciatura, Psicología Industrial

Edwin Magarin Edwin Magarin Guatemala area Details
Edwin Magarin's TELUS International Central America Experience July 2014 - Present
Job Head of Marketing & Communication at TELUS International Central America
Industry Marketing and Advertising
Experience
TELUS International Central America   July 2014 - Present
edMaga Design   October 2006 - Present
TELUS International Central America   August 2013 - July 2014
TELUS International Central America   February 2013 - August 2013
BBDO Guatemala  October 2012 - January 2013
Proximity Guatemala  December 2011 - September 2012
Transactel  August 2008 - December 2011
Transactel  2008 - 2010

Skills
Outsourcing, BPO, Graphic Design, Photography, English, Web Design, Excel, Photoshop, Customer Service, Illustrator, InDesign, Packaging, Graphics, Mac, Logos, Retouching, Illustration, Advertising, Web Development, Branding, Animation, Online Advertising, Vector Illustration, Visual Communication, Banners, Marketing, Call Centers, Digital Illustration, Motion Graphics, Interaction Design, Business Cards, Posters, Flash Animation, Marketing Strategy, Storyboarding, Catalogs, Corporate Identity, Typography, Adobe Fireworks, Layout, Pre-press, Corporate Branding, Adobe Acrobat, Flyers, Spanish, Customer Experience, Social Networking, Social Media Marketing, Social Media, HTML

Education
Universidad Galileo   2006 — 2015
College, Communication and Design

Universidad Galileo
Bachelor of Graphic Design and Communication, Communication and Graphic Design

José Pablo Avendaño Martínez José Pablo Avendaño Martínez Guatemala area Details
José Pablo Avendaño Martínez's TELUS International Central America Experience February 2012 - September 2013
Job Media Buyer en TPP eMarketing
Industry Writing and Editing
Experience
TPP eMarketing  March 2015 - Present
TPP eMarketing  September 2013 - February 2015
TELUS International Central America   February 2012 - September 2013
Universidad del Valle de Guatemala  July 2011 - November 2011
Universidad del Valle de Guatemala  July 2009 - November 2011
Universidad del Valle de Guatemala  2010 - 2010

Skills
Spanish, Teamwork, Photography, Teaching, English, Customer Service, Customer Satisfaction, Strategic Planning, Social Media, Microsoft Office, Social Networking, Research, Redes sociales, Español, Facebook, Editing, Marketing, Public Relations, Online Advertising, Marketing Communications, Social Media Marketing, Advertising, Online Marketing, Marketing Strategy, Twitter, Publicidad en Internet, Servicio de atención al..., Publicidad, Relaciones públicas

Education
Universidad del Valle de Guatemala   2006 — 2012
Licenciatura en Comunicación y Letras, Communication, Literature

Colegio Valle Verde   1990 — 2005
Bachiller en Ciencias y Letras, Liberal Arts and Sciences/Liberal Studies

Stephanie Monterroso Stephanie Monterroso Guatemala area Details
Stephanie Monterroso's TELUS International Central America Experience February 2015 - Present
Job Operations Manager at TELUS International Central America
Industry Outsourcing/Offshoring
Experience
TELUS International Central America   February 2015 - Present
TELUS International Central America   January 2012 - January 2015
Transactel  May 2010 - January 2012
Transactel  January 2008 - April 2010

Skills
Call Centers, BPO, Customer Experience, Operations Management, Outsourcing, Workforce Management, Customer Satisfaction, Service Delivery, Customer Service, Process Improvement, Team Leadership, Management

Education
Escuela Superior Internacional, ESI School of Management   2011 — 2014
Bachelor of Business Administration (BBA), Business Administration and Management, General

Universidad del Istmo   2008 — 2010
Bachelor Certificate, Culinary Arts/Chef Training, Bachelor

Hector Milla Hector Milla Columbus, Ohio Details
Hector Milla's TELUS International Central America Experience May 2011 - August 2011
Job Promising Ventures Program Intern at Taylor University
Industry Financial Services
Experience
Taylor University  August 2014 - Present
Taylor University  February 2014 - February 2015
Avis Industrial Corporation  May 2014 - August 2014
Taylor University  September 2013 - May 2014
Ave Maria University  August 2010 - May 2013
TELUS International Central America   May 2011 - August 2011

Skills
Microsoft Excel, Leadership, PowerPoint, Research, Public Speaking

Education
Taylor University   2013 — 2015
Bachelor's Degree, Finance & Economics, Senior

Ave Maria University   2010 — 2013
Business Administration and Management, General

Djanira Salomon Djanira Salomon Guatemala area Details
Djanira Salomon's TELUS International Central America Experience October 2014 - Present
Job Gerente de Compras en TELUS International Central America
Industry Outsourcing/Offshoring
Experience
TELUS International Central America   October 2014 - Present
TELUS International Guatemala   December 2010 - October 2014
Transactel  February 2010 - December 2010
Camas Olympia   December 2005 - January 2010
Colgate Palmolive  August 2003 - May 2004
Colgate Palmolive  March 2003 - August 2003
Colgate Palmolive  July 2002 - February 2003
Colgate Palmolive  August 2001 - July 2002
Procter & Gamble  May 2000 - July 2001

Skills
Team Leadership, Business Strategy, Strategic Planning, Negotiation, Management, Marketing Strategy, Outsourcing, Call Centers, Performance Management, Process Improvement, Liderazgo de equipos, Pronósticos, Cambio organizacional, Estrategia de..., Estrategia empresarial, Gestión del rendimiento..., Negociación, Experiencia del cliente, Planificación..., Centro de llamadas, Mejora de procesos, Dirección y desarrollo..., Administración y..., Subcontratación

Education
Universidad Adolfo Ibáñez   2004 — 2005
MBA, Supply Chain

Universidad Rafael Landívar   1997 — 2004
Licenciatura, Ingenieria Industrial

Colegio Aleman   1984 — 1996
Bachiller, Ciencias y Letras

Roberto Rimola Roberto Rimola Guatemala area Details
Roberto Rimola's TELUS International Central America Experience July 2006 - December 2009
Job External Resources Manager at Capgemini
Industry Outsourcing/Offshoring
Experience
Capgemini  January 2013 - Present
TED Conferences  October 2013 - October 2013
GuateCall   January 2010 - January 2013
TELUS International Central America   July 2006 - December 2009

Skills
Psychology, Sales Management, Training Delivery, Leadership Development, Psychometrics, Hypnosis, BTL Activations, Recruiting, Talent Management, HR Consulting, Organizational..., Employee Engagement, Marketing, HR Policies, Technical Recruiting, Onboarding, New Business Development, Sourcing, Performance Management, Training, Talent Acquisition, Management, Employee Relations

Education
Universidad de San Carlos de Guatemala   2007 — 2012
Bachelor's degree, Psychology, 5th year

AMCHAM   2012 — 2012
Diplomado en Psicometria empresarial, Industrial and Organizational Psychology, Diplomado

EMINENTE   2012 — 2012
Speed Learning Trainer, Educational Psychology

Nadia Samayoa Nadia Samayoa Guatemala area Details
Nadia Samayoa's TELUS International Central America Experience October 2014 - Present
Job Psicóloga
Industry Primary/Secondary Education
Experience
TELUS International Central America   October 2014 - Present
TELUS International Central America   October 2014 - Present
Instituto Belga Guatemalteco   February 2013 - Present
Clínica privada   January 2010 - May 2013
Policía Nacional Civil   April 2009 - June 2009

Skills
Teaching, Microsoft Office, Public Speaking, PowerPoint, Microsoft Word, Event Planning, Microsoft Excel, Customer Service, Social Media, Tutoring, Oratoria, Servicio de atención al...

Education
Universidad de San Carlos de Guatemala   2013 — 2014
5 trimestres de maestría en Administración de Recursos Humanos, Universidad de San Carlos de Guatemala

Universidad Rafael Landívar   2005 — 2006
Licenciatura en Psicología Educativa, Psicología educativa

Universidad del Valle de Guatemala   2001 — 2004
Profesorado en Problemas Auditivos, Audiología y trastornos del habla y del lenguaje

Guillermo Solares Guillermo Solares Provo, Utah Area Details
Guillermo Solares's TELUS International Central America Experience April 2008 - July 2015
Job MBA Candidate, HR Professional, HR Analytics & employee engagement expert
Industry Human Resources
Experience
TELUS International Central America   April 2008 - July 2015
Intervida   June 2006 - February 2008

Skills
HR Analytics, Employee Engagement, Organizational..., Team Leadership, Human Resources, Microsoft Office, Recruiting, Management, Training, Change Management, Process Improvement, Performance Management, Coaching, Employee Relations, Customer Service

Education
Brigham Young University   2015 — 2017
Master of Business Administration (MBA), Major in OB/HR

Universidad Rafael Landívar   2001 — 2011
Bachelor of Science (BS), Industrial and Organizational Psychology, 83.7% - 3.18

Estuardo Ligorria G. Estuardo Ligorria G. Guatemala area Details
Estuardo Ligorria G.'s TELUS International Central America Experience January 2015 - Present
Job VP, Operations at TELUS International Central America
Industry Outsourcing/Offshoring
Experience
TELUS International Central America   January 2015 - Present
Transactel  January 2012 - December 2014
Transactel  August 2010 - March 2012
Transactel  February 2009 - July 2010
Luz Led, S.A.   February 2008 - December 2008
GRUPPO, S.A.   July 2000 - July 2007
Banco Americano, S.A.   March 2002 - April 2004
INLACSA   July 2000 - February 2002

Skills
BPO, Call Center, Workforce Management, Customer Experience, Operations Management, Telecommunications, Business Strategy, Strategic Planning, Key Performance..., Process Improvement, Service Delivery, Six Sigma, Negotiation, Team Leadership, Team Management, Customer Satisfaction, Sla

Education
Universidad Rafael Landívar   1995 — 2000
CPA, Accounting / Economics

Sebastian Bulanti Sebastian Bulanti Guatemala area Details
Sebastian Bulanti's TELUS International Central America Experience January 2015 - Present
Job
Industry Outsourcing/Offshoring
Experience
TELUS International Central America   January 2015 - Present

Skills
Management, Leadership, Operations Management, Business Development, Outsourcing, Program Management, Business Strategy, Call Centers, BPO, Business Planning, Training, Strategy, Team Leadership, Analysis, Six Sigma, Sales Management, Vendor Management, Negotiation, Process Improvement, Project Management, Customer Experience, Performance Management, Forecasting, Change Management, Telecommunications, Cross-functional Team..., Project Planning, Business Analysis, Customer Satisfaction, Logistics, Coaching, Product Management, Business Intelligence, Team Building, Account Management, New Business Development, Marketing Strategy, Business Process..., Organizational..., Customer Retention, Workforce Management, Key Account Management, Marketing, Sales, Advertising, Strategic Planning

Education
Universidad Rafael Landívar   2000 — 2004
Industrial Engineer

Sofia Herrarte Sofia Herrarte Guatemala area Details
Sofia Herrarte's TELUS International Central America Experience September 2011 - Present
Job Operations Manager at TELUS International
Industry Telecommunications
Experience
TELUS International Central America   September 2011 - Present
TELUS International Central America   2009 - 2011
TELUS International Central America   2006 - 2009

Skills
Outsourcing, Call Centers, Team Leadership, New project..., Front office and..., Service Level, Customer Satisfaction, Operations Management, Client relations

Education
ESI
Bachelor of Business Administration (BBA), On going

Universidad Galileo
2do año Administracion de Empresas

College Jules Verne

Nicolas Chang Nicolas Chang Orlando, Florida Details
Nicolas Chang's TELUS International Central America Experience September 2011 - February 2012
Job Attractions Lead at Universal Studios Orlando
Industry Entertainment
Experience
Universal Orlando Resort  February 2015 - Present
Universal Orlando Resort  September 2012 - February 2015
Levi Strauss & Co.   October 2013 - February 2014
Levi Strauss & Co.   September 2012 - October 2013
TELUS International  February 2012 - September 2012
TELUS International Central America   September 2011 - February 2012
TELUS International Central America   May 2011 - September 2011
TELUS International Central America   February 2011 - May 2011
TELUS International Central America   October 2010 - February 2011

Skills
Microsoft Word, Social Networking, Customer Service, Sales, Training, Team Leadership, Event Planning, Social Media, Event Management, Facebook, Social Media Marketing, Photoshop, Time Management, Microsoft Office

Education
Valencia College   2015 — 2017
Associate of Arts (AA), General Studies

Full Sail University   2010 — 2010
Digital Arts & Design, Marketing

Herson Alejandro Boch Aju Herson Alejandro Boch Aju Huntsville, Alabama Area Details
Herson Alejandro Boch Aju's TELUS International Central America Experience August 2014 - Present
Job Google Tech Support at TELUS International Central America
Industry Human Resources
Experience
TELUS International Central America   August 2014 - Present
TELUS International Central America   September 2013 - August 2014
Transactel  November 2012 - August 2013
Transactel  October 2012 - November 2012
Transactel  April 2012 - October 2012
UAH Apollo Project   January 2011 - December 2011
Art on The Square Arts League   August 2008 - December 2011
Art on the Square Arts League   June 2010 - October 2011
Liceo Cristiano Monte los Olivos   January 2006 - June 2008
Durman Esquivel Guatemala   September 2005 - November 2005

Skills
Critical thinking, fast learner, Multilingual, Critical Thinking, Research, Community Outreach, Intercultural..., Human Relations, Recruiting, People Skills, Leadership, Microsoft Excel, Microsoft Office

Education
Universidad de San Carlos de Guatemala   2015 — 2017
Master's Degree, Formulación y Evaluación de Proyectos

University of Alabama in Huntsville   2008 — 2011
Bachelors of Science in Business Administration, Human Resources Management

IGA   2007 — 2008
TOEFL, English

Universidad de San Carlos de Guatemala   2006 — 2008
Licenciatura en Administracion de Empresas, Business Administration

Colegio Panamericano   2003 — 2005
Perito en Administracion de Empresas, Business Management, Marketing, Hotel Management (Tourism), Radio Broadcasting

Raul Alejandro Cáceres Raul Alejandro Cáceres Guatemala area Details
Raul Alejandro Cáceres's TELUS International Central America Experience June 2012 - Present
Job Senior Operations Manager en TELUS International Central America
Industry Outsourcing/Offshoring
Experience
TELUS International Central America   June 2012 - Present
Transactel  April 2011 - June 2012
Transactel  April 2010 - April 2011
Transactel  December 2008 - April 2010

Skills
Call Centers, Outsourcing, Workforce Management, Operations Management, Six Sigma, Management, Team Leadership, Centro de llamadas, Mejora de procesos, Liderazgo de equipos, Customer Satisfaction, Process Improvement, Subcontratación, Satisfacción del cliente

Education
Universidad del Valle de Guatemala   2003 — 2008
B.S Ciencias de la Computacion, Ciencias de la computación

Jorge Luis Fajardo Zamora Jorge Luis Fajardo Zamora Guatemala area Details
Jorge Luis Fajardo Zamora's TELUS International Central America Experience October 2008 - June 2009
Job Psicólogo Industrial / Organizacional
Industry Human Resources
Experience
Transactel  November 2012 - October 2013
Transactel  May 2012 - October 2012
Transactel  August 2009 - April 2012
TELUS International Central America   October 2008 - June 2009
TELUS International Central America   October 2007 - September 2008

Skills
Contract Recruitment, Recruitment Advertising, Internet Recruiting, Interviews, Goal Oriented, People Skills, Strategic Planning, Team Management, People Development, Planificación..., Administracion de..., Gestión de conflictos, Relaciones con los..., Comunicaciones...

Education
Universidad Rafael Landívar   2008 — 2014
Licenciatura en Psicología Industrial Organizacional, Humanidades/Estudios humanísticos

Universidad de San Carlos de Guatemala   2005 — 2007
Tecnico en Orientacion Vocanional y Laboral

Colegio Liceo Guatemala   1993 — 2004
Bachiller en Ciencias y Letras

Alejandro Nicolás Cerón Fión Alejandro Nicolás Cerón Fión Guatemala area Details
Alejandro Nicolás Cerón Fión's TELUS International Central America Experience November 2014 - Present
Job International Relations
Industry International Trade and Development
Experience
TELUS International Central America   November 2014 - Present
TELUS International  May 2014 - Present
Transactel  February 2014 - May 2014
BANCO DE LOS TRABAJADORES (BANTRAB)   June 2012 - July 2013
Ali Baba Kebab   October 2010 - May 2012
IRIPAZ   March 2010 - November 2010

Education
Universidad Europea Miguel de Cervantes
expert in international business and trade, International Business/Trade/Commerce, Post-graduate (On-Line Scholarship)

Defense Ministry of Guatemala   2011 — 2011
Security, Defense and Strategic Planning Diploma, National Security Policy Studies, Postgraduate

Universidad Rafael Landívar   2011 — 2011
Diploma in Project Management in International Cooperation, International Relations / International Cooperation

Universidad de San Carlos de Guatemala   2004 — 2011
Licentiate degree, International Relations and Affairs

Luis Eduardo Mejicanos Polanco Luis Eduardo Mejicanos Polanco Guatemala area Details
Luis Eduardo Mejicanos Polanco's TELUS International Central America Experience January 2015 - Present
Job at
Industry Telecommunications
Experience
TELUS International Central America   January 2015 - Present
TELUS International Central America   November 2012 - January 2015
TELUS International Central America   April 2012 - November 2012

Skills
English, English grammar, Team Management, Computers, Microsoft Office, Problem Solving, Elocution, Written & Oral..., Self Learning

Education
Universidad Mariano Gálvez   2007 — 2015
Bachelor of Business Administration (BBA), Business Administration and Management, General

Luis Manuel Guerrero Morataya Luis Manuel Guerrero Morataya Guatemala area Details
Luis Manuel Guerrero Morataya's TELUS International Central America Experience Supervisor de Servicio al ClienteTransactelOctober 2007 - Present
Job Supervisor de Servicio al Cliente en Transactel
Industry Telecommunications
Experience
TELUS International Central America   Supervisor de Servicio al ClienteTransactelOctober 2007 - Present

Skills
Analysis, Business Analysis, Business Planning, Microsoft Office, Liderazgo de equipos, Gestión de proyectos, Estrategia empresarial, Planificación..., Administración y..., Servicio de atención al..., Negociación, Cambio organizacional, Microsoft Excel, Inglés, Análisis de datos

Education
Universidad Rafael Landívar   2010 — 2012

Universidad Rafael Landívar
Administracion de Empresas

Shanti María Valladares Hrstka de Monterroso Shanti María Valladares Hrstka de Monterroso Guatemala area Details
Shanti María Valladares Hrstka de Monterroso's TELUS International Central America Experience July 2015 - Present
Job .
Industry Human Resources
Experience
TELUS International Central America   July 2015 - Present
Aser Asesoría en Recursos Humanos   March 2013 - Present
Molinos Modernos  November 2008 - March 2013
GE Money/ HR First   April 2008 - October 2008
Industrias Licoreras de Guatemala  July 2006 - April 2008
Industrias Licoreras de Guatemala  November 2005 - December 2005
Industrias Licoreras de Guatemala  November 2003 - January 2004

Skills
Cambio organizacional, Administración y..., Teamwork, Microsoft Office, Change Management, Gestión del rendimiento..., Negotiation, Trabajo en equipo, ISO 9000

Education
Universidad Rafael Landívar   2001 — 2005
Licenciatura en Psicología Industrial Organizacional, Psicología del trabajo

Sandor Sanchez Sandor Sanchez Guatemala area Details
Sandor Sanchez's TELUS International Central America Experience February 2010 - Present
Job Workforce Management Analyst at TELUS International Central America
Industry Information Technology and Services
Experience
TELUS International Central America   February 2010 - Present
Transactel + 24/7 Fingerhut   2008 - 2008

Skills
Management, English, Research, Microsoft Excel, Training, Microsoft Word, PowerPoint, Project Management, Social Media, Coaching, Social Media Marketing, Small Business Online..., Small Business, Graphic Design, Computer Hardware, Computer Security, Computer Repair, Computer Maintenance, Computer Proficiency, Computer Network..., Call Centers, Process Improvement, Customer Service

Education
Universidad Galileo   2004 — 2005
Engineer's Degree, Electrical, Electronic and Communications Engineering Technology/Technician, 2 years out of 4

Jorge Rodas Abdo Jorge Rodas Abdo Guatemala area Details
Jorge Rodas Abdo's TELUS International Central America Experience March 2011 - July 2011
Job Estudiante en Universidad Galileo
Industry
Experience
ARBINSA   2011 - Present
TELUS International Central America   March 2011 - July 2011

Education
Universidad Galileo   2014 — 2019

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