TELUS International Central America
Industry: Company
DescriptionFounded: 1995 Parent organization: Telus
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TELUS International Central America Employees
L&T International March 2015 - Present
Innovative Contact Solutions February 2015 - Present
L&T Language Center May 2014 - Present
Innovative Contact Solutions October 2014 - November 2014
TELUS International Central America December 2012 - May 2014
Distelsa August 2011 - December 2011
Skills
Call Centers, Spanish, Business Strategy, Customer Satisfaction, Customer Experience, Team Leadership, Team Management, Process Improvement, Inglés, Administración y..., Retención de clientes, Gestión de proveedores, Trabajo en equipo, Telecomunicaciones, Gestión de cuentas, Ventas, Gestión de relaciones..., Recursos humanos, Centro de llamadas, Español, Estrategia empresarial, Experiencia del cliente, Liderazgo de equipos, Satisfacción del cliente
Education
Universidad Francisco Marroquín 2014 — 2019
Técnico Administración de Personal, Gestión de recursos humanos/Administración de personal.
Universidad Mariano Gálvez 2012 — 2014
Tecnico, Psicología, Incompleto
TELUS International Central America June 2014 - July 2015
Enactus Guatemala April 2012 - October 2014
TELUS International Central America March 2014 - June 2014
TELUS International Central America December 2013 - March 2014
TELUS International Central America August 2013 - December 2013
TELUS International Central America November 2012 - May 2013
Skills
Recruiting, Human Resources, Employee Relations, Performance Management, Talent Management, Talent Acquisition, Microsoft Office, Coaching, Organizational..., Customer Service, Change Management, Employee Engagement, Corporate Social..., Marketing Communications, Microsoft Excel, PowerPoint, Python, R, Mathlab, AutoCAD, WinQSB
Education
Universidad del Valle de Guatemala 2010 — 2014
Ingenieria en Ciencias de la administración
Colegio Príncipe de Asturias 1996 — 2009
Bachiller en Ciencias y Letras y Bachillerato Español
OneLink BPO May 2015 - Present
TELUS International Central America May 2014 - May 2015
Transactel February 2005 - April 2014
Comcel March 1999 - May 2001
Skills
Customer Experience, Workforce Planning, Workflow Analysis, Quality Assurance, Strategic Planning, Revenue Management, Six Sigma, Key Performance..., Back Office, Budgeting, Team Building, Team Management, Leadership Development, Coaching, Customer Satisfaction, Client Relations Skills, Call Centers, Performance Management, Team Leadership, Teamwork, BPO, Outsourcing, Project Management, Financial Analysis, Process Improvement
Education
ESI School of Management 2014 — 2016
Bachelor of Business Administration (BBA), Business Administration and Management, General
Universidad de San Carlos de Guatemala 2000 — 2005
Bachelor of Laws (LLB), Law
TELUS International Central America March 2013 - Present
TELUS International Central America July 2012 - March 2013
TELUS International Central America May 2010 - June 2012
Irene Cajas Designs January 2010 - November 2011
Skills
Illustrator, InDesign, Photoshop, English, Photography, Microsoft Office, Writing, Product Development, Spanish, Graphics, Project Management, Leadership Development, Team Leadership, Problem Solving, Industrial Design, Graphic Design, Rapid Prototyping, Design Strategy, Customer Experience, Web Design, Product Design, E-Learning, Team Building, Multilingual, User Experience, Service Design, Call Centers, Coaching, Employee Training, Training, Management, Program Management, Analysis, Time Management, Leadership, Performance Management
Education
CDAC - Noida 2014 — 2014
Specialized Programme on Design, Development & Implementation of eLearning, eLearning, Specialized Programme
Universidad Rafael Landívar 2006 — 2011
Bachelorâs Degree, Industrial Design
Colegio Interamericano 1992 — 2005
High School
TELUS International Central America April 2015 - Present
TELUS International Central America June 2013 - Present
TELUS International Central America 2010 - June 2013
TELUS International Central America September 2009 - April 2010
TELUS International Central America June 2008 - September 2009
Skills
Call Center, Customer Service, Manage Client..., Team Leadership, Leadership Development, Executive Coaching, Onboarding, Process Management, Process Improvement, Sales Management, Salesforce.com, SAP, Team Building, Problem Solving, Hiring Employees, Call Centers, BPO, Training, Management, Customer Experience, Service Delivery, Operations Management, Vendor Management, Quality Assurance, Leadership, Contact Centers, Offshoring, Outsourcing, Workforce Management
Education
Universidad Galileo 2008 — 2015
Bachelor of Business Administration & Technology (B.B.A.), Business Administration and Management, General
Discovery School 2005 — 2007
High School
TELUS International Central America November 2014 - Present
Sprint November 2012 - November 2014
TELUS International April 2011 - November 2012
Transactel December 2010 - April 2011
Transactel June 2008 - December 2010
BSG September 2010 - November 2010
Capgemini Energy February 2007 - June 2008
Capgemini January 2006 - January 2007
Transactel 2005 - 2006
Skills
Spanish, English, Six Sigma, Process Improvement, Call Center, Customer Service, Performance Management, Quality Assurance, BPO, Forecasting, Vendor Management, Customer Experience, Workforce Management, Offshoring, Excel, Microsoft Office, Coaching, Strategy, Call Centers, Training, Management, Operations Management, Software Documentation, Outsourcing
Education
Aden Business School 2014 — 2016
Master's degree, Business Administration and Management, General
Universidad de Los Andes 2012 — 2012
New ways of learning, Learning
Presto University Guatemala 2009 — 2011
Bachelor, Business Administration
Adelaide University 2007 — 2007
Black Belt, Six Sigma
Universidad Rafael Landívar 2001 — 2005
Bachelor, Politics and International Affairs
TELUS International Central America November 2012 - Present
Transactel September 2011 - November 2012
Skills
Workforce Management, Time Management, Small Business, Entrepreneurship, Financial Analysis, Sales, Staffing Analysis, Staffing Plans, Capacity Planning, Call Centers, Team Leadership, Coaching
Education
Universidad Rafael Landívar 2011 — 2015
Licenciatura en Ciencias Juridicas y Sociales, Abogado y Notario, Law
Central Lakes College-Brainerd 2010 — 2011
Entrepreneurship Certificate, Business Management
Western Iowa Tech Community College 2010 — 2010
English
Suizo Quetzaltenango 1995 — 2009
Suizo Quetzaltenango
TELUS International Central America November 2014 - Present
Transactel April 2014 - Present
Transactel September 2013 - April 2014
Transactel April 2011 - August 2013
Skills
Computers, Microsoft Office, Databases, Oral & Written..., Written Correspondence, Written Expression, Writing, Creative Writing, Time Management, Call Centers, Training, BPO, Hands-on Training, Spanish, Administration, Training Delivery, E-Learning, People Skills, Key Performance..., Social Skills, Coaching
Education
Universidad Galileo 2013 — 2015
Licenciatura en Administracion de Empresas, Tecnología/Técnico de telecomunicaciones
Universidad Rafael Landívar 2008 — 2010
Haven Capital January 2015 - Present
Vantage Media March 2014 - December 2014
TELUS International Central America February 2013 - February 2014
SEGEPLAN May 2011 - December 2012
Instituto Guatemalteco de Seguridad Social June 2010 - April 2011
Estrategia Digital, Guatemala March 2009 - June 2010
Skills
C#, PHP, .NET, SQL, MySQL, Servicios web, JavaScript, Desarrollo de software, Microsoft SQL Server, Java, PostgreSQL, Desarrollo web, Oracle, Symfony, GeoExt, Geoserver, Aplicaciones Web, Linux, Web Development, Software Development
Education
Universidad de San Carlos de Guatemala
TELUS International Central America May 2015 - Present
TELUS International Central America June 2014 - Present
Transactel May 2010 - Present
Transactel May 2010 - Present
Transactel 2010 - 2011
Skills
Excel, Delphi, Liderazgo de equipos, Performance Management, Centro de llamadas, Experiencia del cliente, Dirección y desarrollo..., Administración y..., Telecomunicaciones, Planificación..., Mejora de procesos, Centros de contacto, Liderazgo
Education
Universidad Galileo
Xerox February 2015 - Present
TELUS International Central America April 2014 - February 2015
[24]7 December 2007 - March 2014
Skills
Supervisory Experience, Customer Service, KPI implementation, Microsoft Office, Operations Management, Call Centers, Training Delivery
Education
Universidad de San Carlos de Guatemala
Universidad de San Carlos de Guatemala
Ciencias Economicas
Cherry Blossom Tree August 2012 - December 2014
TELUS International Central America November 2011 - July 2012
TELUS International Central America October 2010 - November 2011
Transactel 2007 - 2011
Transactel July 2007 - October 2010
Transactel May 2006 - June 2007
Skills
HTML+CSS, Basic HTML5 and CSS3, Flash, Web Design, Content Management, HTML, Photoshop, Graphics, English, Customer Service, Illustrator, Graphic Design, Dreamweaver, E-Learning, Project Management, Knowledge Management, Joomla, Web Development, CSS, Team Leadership, Customer Experience, Outsourcing
Education
Universidad del Valle de Guatemala 2002 — 2008
Profesorado, Teaching English as Second Language
Lehnsen School, E 1995 — 1998
TELUS International Central America June 2015 - Present
TELUS International Central America August 2013 - May 2015
TELUS International Central America May 2011 - July 2013
Orange Guatemala March 2010 - November 2010
Pullmantur Cruceros March 2008 - January 2010
Skills
Recursos humanos, Liderazgo de equipos, Estrategia empresarial, Microsoft Office, Planificación..., Negociación, Relaciones con los..., Gestión del rendimiento..., Project Management
Education
Universidad Galileo 2011 — 2014
Licenciatura en Informática y Administración de Negocios, Licenciatura en Informática y Administración de Negocios
Instituto Guatemalteco Americano, IGA 1998 — 2000
Secretariado Bilingüe, Secretariado Bilingüe
SCA - Hygiene and Forest Products Company August 2015 - Present
TELUS International Central America February 2015 - July 2015
Music Pro June 2014 - January 2015
Joopa Juice January 2014 - April 2014
AmBev February 2011 - August 2013
CABCORP May 2007 - December 2010
Domisol October 2009 - October 2009
CABCORP March 2004 - April 2007
Skills
Negociación, Mercadotecnia, Product Marketing, Marketing, Estrategia de..., Planificación..., Dirección de marketing, Ventas, Gerencia de ventas, Social Media Marketing, Marketing Strategy, Brand Development, Análisis de mercados, Estrategia empresarial, Marketing comercial, Digital Marketing, Musical Instruments, Análisis de negocio, Planometría, Redes sociales, Investigación de..., Publicidad, Plan de marketing, Sales, Merchandising, BTL
Education
Universidad Mariano Gálvez 2008 — 2014
Licenciatura Mercadotecnia, Marketing
Universidad Galileo 2003 — 2006
Licenciatura en Informatica y Administración de Empresas
Universidad de San Carlos de Guatemala 2001 — 2003
Ingenieria Mecanica Industrial
Ohio University August 2014 - Present
Ministry of Education of El Salvador April 2012 - December 2013
TELUS International Central America November 2010 - July 2011
Universidad de El Salvador December 2005 - July 2010
Skills
Chemistry, Research, Data Analysis, Hydrogeology, Geochemistry, Statistics, Geology, Geothermal, Higher Education
Education
Ohio University 2014 — 2016
Master's degree, Geology/Earth Science, General
Universidad de El Salvador 2005 — 2011
Bachelor's degree, Chemistry
TELUS International Central America May 2013 - Present
Transactel January 2012 - May 2013
Transactel September 2008 - October 2011
Transactel May 2007 - September 2008
Skills
Call Centers, BPO, Business Analysis, Workforce Management, Outsourcing, Customer Experience, Vendor Management, Process Improvement, Service Delivery, Requirements Analysis, Telecommunications, Management, Team Leadership, Quality Assurance, Six Sigma, Desarrollo..., Liderazgo de equipos
Education
Universidad Galileo 2013 — 2015
Master of Business Administration (M.B.A.) & Telecomunication, Informática, comunicaciones y servicios de asistencia, Actualmente estudiando.
Universidad Mariano Gálvez
Ingeniería en Sistemas, Ingeniería informática, Actualmente estudiando.
Universidad Rafael Landívar 2006 — 2007
. May 2015 - Present
TELUS International Central America May 2011 - March 2015
TELUS International May 2011 - February 2015
Skills
Diseño gráfico, Planificación..., Gestión de la imagen..., Servicio de atención al..., Administración y..., Programas de diseño..., app design, Diseño web
Education
Panamerican Business School 2014 — 2014
Programa Internacional de Vitrinismo y Visual Merchandising, Diseño y comunicación visual, general
Universidad Rafael Landívar 2009 — 2014
Licenciatura, Diseño gráfico
Nearsol February 2014 - Present
TELUS International Central America September 2010 - June 2013
Colgate Palmolive July 2004 - April 2010
ExecuTrain 2001 - 2003
Education
Escuela Superior Internacional 2008 — 2011
Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration, General
Universidad Galileo
Banco Promerica Guatemala February 2014 - Present
TELUS International Central America November 2010 - January 2014
PepsiCo - Frito Lay July 2008 - November 2010
Distelsa February 2007 - July 2008
Industrias Licoreras de Guatemala October 2006 - December 2006
Skills
Project Management, Microsoft Office, Business Analysis, Java, Customer Service, JavaScript, Change Management, Program Management, Windows, Requirements Analysis, Análisis de negocio, Cambio organizacional, Coaching, Estrategia de..., Gestión de proyectos, Gestión del rendimiento..., Inglés, Marketing Strategy, Microsoft Excel, Planificación..., Servicio de atención al...
Education
Universidad del Istmo 2012 — 2014
Master of Business Administration (MBA), Postgrado Ejecutivo en Direccion de Empresas
Universidad Rafael Landívar 2008 — 2008
Diplomado en Evaluación del Desempeño Capacitación y Valuación de Puestos por Competencias, Human Resources Management/Personnel Administration, General
Universidad de San Carlos de Guatemala 2002 — 2006
Bachelor's degree, Psychology
Universidad del Istmo 2000 — 2001
Diplomado, Hotel/Motel Administration/Management
IGA 1996 — 1998
Secretaria Bilingue, Secretariado de dirección
Guateprenda - Maxiefectivo August 2015 - Present
SGH Soluciones en Gestión Humana March 2015 - Present
Molinos Modernos August 2013 - March 2015
TELUS International Central America December 2010 - August 2013
TELUS International Central America June 2008 - November 2010
Shell May 2007 - May 2008
Anheuser-Busch InBev August 2003 - April 2007
Skills
Planificación..., Liderazgo de equipos, Relaciones con los..., Administración y..., Gestión del rendimiento..., Gestión del talento..., Negociación, Selección de personal, Cambio organizacional, Liderazgo, Recursos humanos, Microsoft Office, Planificación del..., Entrenamiento, Capacitación y..., Subcontratación, Outsourcing, gestion de clima laboral, Reclutamiento y..., Planes de sucesión, Team Leadership, Employee Relations, Performance Management, Training, Human Resources, HR Analytics, Strategic Planning, Talent Management
Education
Universidad Rafael Landívar 1998 — 2003
Licenciatura, Psicología Industrial
TELUS International Central America July 2014 - Present
edMaga Design October 2006 - Present
TELUS International Central America August 2013 - July 2014
TELUS International Central America February 2013 - August 2013
BBDO Guatemala October 2012 - January 2013
Proximity Guatemala December 2011 - September 2012
Transactel August 2008 - December 2011
Transactel 2008 - 2010
Skills
Outsourcing, BPO, Graphic Design, Photography, English, Web Design, Excel, Photoshop, Customer Service, Illustrator, InDesign, Packaging, Graphics, Mac, Logos, Retouching, Illustration, Advertising, Web Development, Branding, Animation, Online Advertising, Vector Illustration, Visual Communication, Banners, Marketing, Call Centers, Digital Illustration, Motion Graphics, Interaction Design, Business Cards, Posters, Flash Animation, Marketing Strategy, Storyboarding, Catalogs, Corporate Identity, Typography, Adobe Fireworks, Layout, Pre-press, Corporate Branding, Adobe Acrobat, Flyers, Spanish, Customer Experience, Social Networking, Social Media Marketing, Social Media, HTML
Education
Universidad Galileo 2006 — 2015
College, Communication and Design
Universidad Galileo
Bachelor of Graphic Design and Communication, Communication and Graphic Design
TPP eMarketing March 2015 - Present
TPP eMarketing September 2013 - February 2015
TELUS International Central America February 2012 - September 2013
Universidad del Valle de Guatemala July 2011 - November 2011
Universidad del Valle de Guatemala July 2009 - November 2011
Universidad del Valle de Guatemala 2010 - 2010
Skills
Spanish, Teamwork, Photography, Teaching, English, Customer Service, Customer Satisfaction, Strategic Planning, Social Media, Microsoft Office, Social Networking, Research, Redes sociales, Español, Facebook, Editing, Marketing, Public Relations, Online Advertising, Marketing Communications, Social Media Marketing, Advertising, Online Marketing, Marketing Strategy, Twitter, Publicidad en Internet, Servicio de atención al..., Publicidad, Relaciones públicas
Education
Universidad del Valle de Guatemala 2006 — 2012
Licenciatura en Comunicación y Letras, Communication, Literature
Colegio Valle Verde 1990 — 2005
Bachiller en Ciencias y Letras, Liberal Arts and Sciences/Liberal Studies
TELUS International Central America February 2015 - Present
TELUS International Central America January 2012 - January 2015
Transactel May 2010 - January 2012
Transactel January 2008 - April 2010
Skills
Call Centers, BPO, Customer Experience, Operations Management, Outsourcing, Workforce Management, Customer Satisfaction, Service Delivery, Customer Service, Process Improvement, Team Leadership, Management
Education
Escuela Superior Internacional, ESI School of Management 2011 — 2014
Bachelor of Business Administration (BBA), Business Administration and Management, General
Universidad del Istmo 2008 — 2010
Bachelor Certificate, Culinary Arts/Chef Training, Bachelor
Taylor University August 2014 - Present
Taylor University February 2014 - February 2015
Avis Industrial Corporation May 2014 - August 2014
Taylor University September 2013 - May 2014
Ave Maria University August 2010 - May 2013
TELUS International Central America May 2011 - August 2011
Skills
Microsoft Excel, Leadership, PowerPoint, Research, Public Speaking
Education
Taylor University 2013 — 2015
Bachelor's Degree, Finance & Economics, Senior
Ave Maria University 2010 — 2013
Business Administration and Management, General
TELUS International Central America October 2014 - Present
TELUS International Guatemala December 2010 - October 2014
Transactel February 2010 - December 2010
Camas Olympia December 2005 - January 2010
Colgate Palmolive August 2003 - May 2004
Colgate Palmolive March 2003 - August 2003
Colgate Palmolive July 2002 - February 2003
Colgate Palmolive August 2001 - July 2002
Procter & Gamble May 2000 - July 2001
Skills
Team Leadership, Business Strategy, Strategic Planning, Negotiation, Management, Marketing Strategy, Outsourcing, Call Centers, Performance Management, Process Improvement, Liderazgo de equipos, Pronósticos, Cambio organizacional, Estrategia de..., Estrategia empresarial, Gestión del rendimiento..., Negociación, Experiencia del cliente, Planificación..., Centro de llamadas, Mejora de procesos, Dirección y desarrollo..., Administración y..., Subcontratación
Education
Universidad Adolfo Ibáñez 2004 — 2005
MBA, Supply Chain
Universidad Rafael Landívar 1997 — 2004
Licenciatura, Ingenieria Industrial
Colegio Aleman 1984 — 1996
Bachiller, Ciencias y Letras
Capgemini January 2013 - Present
TED Conferences October 2013 - October 2013
GuateCall January 2010 - January 2013
TELUS International Central America July 2006 - December 2009
Skills
Psychology, Sales Management, Training Delivery, Leadership Development, Psychometrics, Hypnosis, BTL Activations, Recruiting, Talent Management, HR Consulting, Organizational..., Employee Engagement, Marketing, HR Policies, Technical Recruiting, Onboarding, New Business Development, Sourcing, Performance Management, Training, Talent Acquisition, Management, Employee Relations
Education
Universidad de San Carlos de Guatemala 2007 — 2012
Bachelor's degree, Psychology, 5th year
AMCHAM 2012 — 2012
Diplomado en Psicometria empresarial, Industrial and Organizational Psychology, Diplomado
EMINENTE 2012 — 2012
Speed Learning Trainer, Educational Psychology
TELUS International Central America October 2014 - Present
TELUS International Central America October 2014 - Present
Instituto Belga Guatemalteco February 2013 - Present
Clínica privada January 2010 - May 2013
Policía Nacional Civil April 2009 - June 2009
Skills
Teaching, Microsoft Office, Public Speaking, PowerPoint, Microsoft Word, Event Planning, Microsoft Excel, Customer Service, Social Media, Tutoring, Oratoria, Servicio de atención al...
Education
Universidad de San Carlos de Guatemala 2013 — 2014
5 trimestres de maestría en Administración de Recursos Humanos, Universidad de San Carlos de Guatemala
Universidad Rafael Landívar 2005 — 2006
Licenciatura en Psicología Educativa, Psicología educativa
Universidad del Valle de Guatemala 2001 — 2004
Profesorado en Problemas Auditivos, Audiología y trastornos del habla y del lenguaje
TELUS International Central America April 2008 - July 2015
Intervida June 2006 - February 2008
Skills
HR Analytics, Employee Engagement, Organizational..., Team Leadership, Human Resources, Microsoft Office, Recruiting, Management, Training, Change Management, Process Improvement, Performance Management, Coaching, Employee Relations, Customer Service
Education
Brigham Young University 2015 — 2017
Master of Business Administration (MBA), Major in OB/HR
Universidad Rafael Landívar 2001 — 2011
Bachelor of Science (BS), Industrial and Organizational Psychology, 83.7% - 3.18
TELUS International Central America January 2015 - Present
Transactel January 2012 - December 2014
Transactel August 2010 - March 2012
Transactel February 2009 - July 2010
Luz Led, S.A. February 2008 - December 2008
GRUPPO, S.A. July 2000 - July 2007
Banco Americano, S.A. March 2002 - April 2004
INLACSA July 2000 - February 2002
Skills
BPO, Call Center, Workforce Management, Customer Experience, Operations Management, Telecommunications, Business Strategy, Strategic Planning, Key Performance..., Process Improvement, Service Delivery, Six Sigma, Negotiation, Team Leadership, Team Management, Customer Satisfaction, Sla
Education
Universidad Rafael Landívar 1995 — 2000
CPA, Accounting / Economics
TELUS International Central America January 2015 - Present
Skills
Management, Leadership, Operations Management, Business Development, Outsourcing, Program Management, Business Strategy, Call Centers, BPO, Business Planning, Training, Strategy, Team Leadership, Analysis, Six Sigma, Sales Management, Vendor Management, Negotiation, Process Improvement, Project Management, Customer Experience, Performance Management, Forecasting, Change Management, Telecommunications, Cross-functional Team..., Project Planning, Business Analysis, Customer Satisfaction, Logistics, Coaching, Product Management, Business Intelligence, Team Building, Account Management, New Business Development, Marketing Strategy, Business Process..., Organizational..., Customer Retention, Workforce Management, Key Account Management, Marketing, Sales, Advertising, Strategic Planning
Education
Universidad Rafael Landívar 2000 — 2004
Industrial Engineer
TELUS International Central America September 2011 - Present
TELUS International Central America 2009 - 2011
TELUS International Central America 2006 - 2009
Skills
Outsourcing, Call Centers, Team Leadership, New project..., Front office and..., Service Level, Customer Satisfaction, Operations Management, Client relations
Education
ESI
Bachelor of Business Administration (BBA), On going
Universidad Galileo
2do año Administracion de Empresas
College Jules Verne
Universal Orlando Resort February 2015 - Present
Universal Orlando Resort September 2012 - February 2015
Levi Strauss & Co. October 2013 - February 2014
Levi Strauss & Co. September 2012 - October 2013
TELUS International February 2012 - September 2012
TELUS International Central America September 2011 - February 2012
TELUS International Central America May 2011 - September 2011
TELUS International Central America February 2011 - May 2011
TELUS International Central America October 2010 - February 2011
Skills
Microsoft Word, Social Networking, Customer Service, Sales, Training, Team Leadership, Event Planning, Social Media, Event Management, Facebook, Social Media Marketing, Photoshop, Time Management, Microsoft Office
Education
Valencia College 2015 — 2017
Associate of Arts (AA), General Studies
Full Sail University 2010 — 2010
Digital Arts & Design, Marketing
TELUS International Central America August 2014 - Present
TELUS International Central America September 2013 - August 2014
Transactel November 2012 - August 2013
Transactel October 2012 - November 2012
Transactel April 2012 - October 2012
UAH Apollo Project January 2011 - December 2011
Art on The Square Arts League August 2008 - December 2011
Art on the Square Arts League June 2010 - October 2011
Liceo Cristiano Monte los Olivos January 2006 - June 2008
Durman Esquivel Guatemala September 2005 - November 2005
Skills
Critical thinking, fast learner, Multilingual, Critical Thinking, Research, Community Outreach, Intercultural..., Human Relations, Recruiting, People Skills, Leadership, Microsoft Excel, Microsoft Office
Education
Universidad de San Carlos de Guatemala 2015 — 2017
Master's Degree, Formulación y Evaluación de Proyectos
University of Alabama in Huntsville 2008 — 2011
Bachelors of Science in Business Administration, Human Resources Management
IGA 2007 — 2008
TOEFL, English
Universidad de San Carlos de Guatemala 2006 — 2008
Licenciatura en Administracion de Empresas, Business Administration
Colegio Panamericano 2003 — 2005
Perito en Administracion de Empresas, Business Management, Marketing, Hotel Management (Tourism), Radio Broadcasting
TELUS International Central America June 2012 - Present
Transactel April 2011 - June 2012
Transactel April 2010 - April 2011
Transactel December 2008 - April 2010
Skills
Call Centers, Outsourcing, Workforce Management, Operations Management, Six Sigma, Management, Team Leadership, Centro de llamadas, Mejora de procesos, Liderazgo de equipos, Customer Satisfaction, Process Improvement, Subcontratación, Satisfacción del cliente
Education
Universidad del Valle de Guatemala 2003 — 2008
B.S Ciencias de la Computacion, Ciencias de la computación
Transactel November 2012 - October 2013
Transactel May 2012 - October 2012
Transactel August 2009 - April 2012
TELUS International Central America October 2008 - June 2009
TELUS International Central America October 2007 - September 2008
Skills
Contract Recruitment, Recruitment Advertising, Internet Recruiting, Interviews, Goal Oriented, People Skills, Strategic Planning, Team Management, People Development, Planificación..., Administracion de..., Gestión de conflictos, Relaciones con los..., Comunicaciones...
Education
Universidad Rafael Landívar 2008 — 2014
Licenciatura en Psicología Industrial Organizacional, Humanidades/Estudios humanísticos
Universidad de San Carlos de Guatemala 2005 — 2007
Tecnico en Orientacion Vocanional y Laboral
Colegio Liceo Guatemala 1993 — 2004
Bachiller en Ciencias y Letras
TELUS International Central America November 2014 - Present
TELUS International May 2014 - Present
Transactel February 2014 - May 2014
BANCO DE LOS TRABAJADORES (BANTRAB) June 2012 - July 2013
Ali Baba Kebab October 2010 - May 2012
IRIPAZ March 2010 - November 2010
Education
Universidad Europea Miguel de Cervantes
expert in international business and trade, International Business/Trade/Commerce, Post-graduate (On-Line Scholarship)
Defense Ministry of Guatemala 2011 — 2011
Security, Defense and Strategic Planning Diploma, National Security Policy Studies, Postgraduate
Universidad Rafael Landívar 2011 — 2011
Diploma in Project Management in International Cooperation, International Relations / International Cooperation
Universidad de San Carlos de Guatemala 2004 — 2011
Licentiate degree, International Relations and Affairs
TELUS International Central America January 2015 - Present
TELUS International Central America November 2012 - January 2015
TELUS International Central America April 2012 - November 2012
Skills
English, English grammar, Team Management, Computers, Microsoft Office, Problem Solving, Elocution, Written & Oral..., Self Learning
Education
Universidad Mariano Gálvez 2007 — 2015
Bachelor of Business Administration (BBA), Business Administration and Management, General
TELUS International Central America Supervisor de Servicio al ClienteTransactelOctober 2007 - Present
Skills
Analysis, Business Analysis, Business Planning, Microsoft Office, Liderazgo de equipos, Gestión de proyectos, Estrategia empresarial, Planificación..., Administración y..., Servicio de atención al..., Negociación, Cambio organizacional, Microsoft Excel, Inglés, Análisis de datos
Education
Universidad Rafael Landívar 2010 — 2012
Universidad Rafael Landívar
Administracion de Empresas
TELUS International Central America July 2015 - Present
Aser Asesoría en Recursos Humanos March 2013 - Present
Molinos Modernos November 2008 - March 2013
GE Money/ HR First April 2008 - October 2008
Industrias Licoreras de Guatemala July 2006 - April 2008
Industrias Licoreras de Guatemala November 2005 - December 2005
Industrias Licoreras de Guatemala November 2003 - January 2004
Skills
Cambio organizacional, Administración y..., Teamwork, Microsoft Office, Change Management, Gestión del rendimiento..., Negotiation, Trabajo en equipo, ISO 9000
Education
Universidad Rafael Landívar 2001 — 2005
Licenciatura en Psicología Industrial Organizacional, Psicología del trabajo
TELUS International Central America February 2010 - Present
Transactel + 24/7 Fingerhut 2008 - 2008
Skills
Management, English, Research, Microsoft Excel, Training, Microsoft Word, PowerPoint, Project Management, Social Media, Coaching, Social Media Marketing, Small Business Online..., Small Business, Graphic Design, Computer Hardware, Computer Security, Computer Repair, Computer Maintenance, Computer Proficiency, Computer Network..., Call Centers, Process Improvement, Customer Service
Education
Universidad Galileo 2004 — 2005
Engineer's Degree, Electrical, Electronic and Communications Engineering Technology/Technician, 2 years out of 4
ARBINSA 2011 - Present
TELUS International Central America March 2011 - July 2011
Education
Universidad Galileo 2014 — 2019