Telvista Company
Description
Address: 1607 Lyndon B Johnson Fwy, Dallas, TX 75234 Hours: Open 24 hours SaturdayOpen 24 hoursSundayOpen 24 hoursMonday(Martin Luther King Jr. Day)Open 24 hoursHours might differTuesdayOpen 24 hoursWednesdayOpen 24 hoursThursdayOpen 24 hoursFridayOpen 24 hoursSuggest an edit Unable to add this file. Please check that it is a valid photo. Phone: (972) 919-7800Website: : : : Place name: Category: : : : Website: http://www.telvista.com/ Category: Corporate office Suggest an editUnable to add this file. Please check that it is a valid photo. Unable to add this file. Please check that it is a valid photo. Questions & answers Ask a question See all questions (2) Add a photoThanks for sharing!Your photo will be posted publicly on Google.Contribute MoreDoneUpload public photos of Telvista Posting publicly on the Web Write a review Reviews"The environment is awesome, pool table and ping pong tables for break time." "The people writing bad reviews clearly had attendance issues and no work ethic." "Management is extremely rude, and unprofessional." View all Google reviews
Telvista List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Telvista. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Telvista Salaries. You can even request information on how much does Telvista pay if you want to. Learn about salaries, pros and cons of working for Telvista directly from the past employees.
Find People by Employers You can rekindle an old relationship, reconnect with a long-lost friend, former boss, business acquaintance who might be useful in your new line of work. With our employee database, the possibilities are endless. All you have to do is type in a couple of keywords and we'll bring you the exact information you wanted!
210 Telvista employees in database. Find out everything there's to know about Telvista employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Telvista Employees
Employee
Years
Job
Industry
Jeff Farr Jeff Farr's Telvista Experience 2001 - 2004
Job Sales Capture Lead at Accenture
Industry Outsourcing/Offshoring
Experience
Accenture January 2013 - Present
Alorica December 2009 - January 2013
V12 Group May 2008 - November 2009
PointClear January 2004 - April 2007
Telvista 2001 - 2004
Skills
Lead Generation
Education
State University of New York College at Cortland 1986 — 1990
BS, Health Science
Accenture January 2013 - Present
Alorica December 2009 - January 2013
V12 Group May 2008 - November 2009
PointClear January 2004 - April 2007
Telvista 2001 - 2004
Skills
Lead Generation
Education
State University of New York College at Cortland 1986 — 1990
BS, Health Science
Jacob Mangalath, MSF, MBA Jacob Mangalath, MSF, MBA's Telvista Experience October 2009 - June 2010
Job Analyst at Duff & Phelps
Industry Financial Services
Experience
Duff & Phelps February 2015 - Present
Generational Equity, LLC. May 2013 - January 2015
Optimum Re Insurance Company February 2012 - May 2013
Bank of New York Mellon April 2011 - April 2012
Bank of New York Mellon October 2010 - April 2011
Telvista October 2009 - June 2010
Skills
Data Analysis, Microsoft Excel, Accounting, Reinsurance, Financial Analysis, Financial Reporting, Financial Accounting, Corporate Finance, Managerial Finance, Finance, Financial Modeling, Financial Risk, Risk Management, Business Analysis, Customer Service, Business Valuation, DCF Valuation, Financial Statements, Enterprise Valuation, Auditing, Valuation, Account Reconciliation, Strategy, Leadership, Portfolio Management, Financial Services, Management, Business Strategy, Investments, Internal Controls, Financial Statement..., Bloomberg Terminal, Strategic Financial..., Analysis, Private Equity, Investment Banking, Bloomberg, Credit Analysis, Mergers & Acquisitions, Securities, Equities, Cash Management, Capital IQ
Education
The University of Texas at Dallas 2012 — 2014
Master of Science (M.S.), Finance
The University of Texas at Dallas - School of Management 2012 — 2014
Master of Business Administration (MBA), Accounting and Finance
The University of Texas at Dallas 2009 — 2012
Bachelor of Science (B.S.), Accounting
The University of Texas at Dallas - School of Management 2009 — 2012
Bachelor of Science (B.S.), Finance, General
University of Maryland College Park 2006 — 2008
Montgomery College 2003 — 2006
AS, Electrical Engineering
Duff & Phelps February 2015 - Present
Generational Equity, LLC. May 2013 - January 2015
Optimum Re Insurance Company February 2012 - May 2013
Bank of New York Mellon April 2011 - April 2012
Bank of New York Mellon October 2010 - April 2011
Telvista October 2009 - June 2010
Skills
Data Analysis, Microsoft Excel, Accounting, Reinsurance, Financial Analysis, Financial Reporting, Financial Accounting, Corporate Finance, Managerial Finance, Finance, Financial Modeling, Financial Risk, Risk Management, Business Analysis, Customer Service, Business Valuation, DCF Valuation, Financial Statements, Enterprise Valuation, Auditing, Valuation, Account Reconciliation, Strategy, Leadership, Portfolio Management, Financial Services, Management, Business Strategy, Investments, Internal Controls, Financial Statement..., Bloomberg Terminal, Strategic Financial..., Analysis, Private Equity, Investment Banking, Bloomberg, Credit Analysis, Mergers & Acquisitions, Securities, Equities, Cash Management, Capital IQ
Education
The University of Texas at Dallas 2012 — 2014
Master of Science (M.S.), Finance
The University of Texas at Dallas - School of Management 2012 — 2014
Master of Business Administration (MBA), Accounting and Finance
The University of Texas at Dallas 2009 — 2012
Bachelor of Science (B.S.), Accounting
The University of Texas at Dallas - School of Management 2009 — 2012
Bachelor of Science (B.S.), Finance, General
University of Maryland College Park 2006 — 2008
Montgomery College 2003 — 2006
AS, Electrical Engineering
Christian J. Gutierrez Christian J. Gutierrez's Telvista Experience November 2004 - February 2006
Job Looking for New Career Opportunities
Industry Market Research
Experience
Bainbridge Capital February 2015 - August 2015
Wikistrat January 2015 - July 2015
Caspian Research Institute September 2014 - February 2015
EF Education First June 2012 - March 2014
Noodles & Company May 2006 - June 2012
Prospect Journal of International Affairs September 2010 - December 2010
Telvista November 2004 - February 2006
Skills
Spanish, Customer Service, Microsoft Office, Basic Mandarin, TEFL Certified, English, Inventory Management, Social Media, Social Networking, Blogging, International Relations, Journalism, SPSS, Analysis, Leadership, Research, Public Speaking, Editing, PowerPoint, Management, Public Policy, Politics
Education
Penn State University 2011 — 2014
Master's Degree, Homeland Security, 3.86
University of California, San Diego 2009 — 2011
BA, International Studies in Political Science and Latin American Studies, 3.785
Southwestern College 2006 — 2009
AA, 2005
Preparatoria Federal Lazaro Cardenas 2002 — 2005
High School Degree, Information Technologies
Bainbridge Capital February 2015 - August 2015
Wikistrat January 2015 - July 2015
Caspian Research Institute September 2014 - February 2015
EF Education First June 2012 - March 2014
Noodles & Company May 2006 - June 2012
Prospect Journal of International Affairs September 2010 - December 2010
Telvista November 2004 - February 2006
Skills
Spanish, Customer Service, Microsoft Office, Basic Mandarin, TEFL Certified, English, Inventory Management, Social Media, Social Networking, Blogging, International Relations, Journalism, SPSS, Analysis, Leadership, Research, Public Speaking, Editing, PowerPoint, Management, Public Policy, Politics
Education
Penn State University 2011 — 2014
Master's Degree, Homeland Security, 3.86
University of California, San Diego 2009 — 2011
BA, International Studies in Political Science and Latin American Studies, 3.785
Southwestern College 2006 — 2009
AA, 2005
Preparatoria Federal Lazaro Cardenas 2002 — 2005
High School Degree, Information Technologies
Maria Luisa Sanchez Avalos Maria Luisa Sanchez Avalos's Telvista Experience 2006 - 2008
Job Project Coordinator at Sierra Material Testing & Inspection
Industry Civil Engineering
Experience
Sierra Material Testing & Inspection January 2013 - Present
Mexicali Ambiental February 2012 - Present
Soles de Mexicali February 2009 - February 2011
Baja Fifa Tournaments 2010 - 2011
Telvista 2006 - 2008
Skills
Multi Tasking, Problem Solving, Project Management, Oral & Written..., Thrive in..., Forecasting, Clinical Monitoring, Achieving Results, Fast-paced, Team Management, Cross-functional Team..., Teamwork, Event Management, Event Planning, Microsoft Office, Social Networking, Internet Services, Analysis, Project Planning, Spanish, Strategic Planning, Human Resources, Business Strategy, Budgets, Advertising, Sales, Negotiation, Customer Service
Education
Universidad Autónoma de Baja California 2004 — 2008
International Business Administration
Jönköping University 2006 — 2007
Sierra Material Testing & Inspection January 2013 - Present
Mexicali Ambiental February 2012 - Present
Soles de Mexicali February 2009 - February 2011
Baja Fifa Tournaments 2010 - 2011
Telvista 2006 - 2008
Skills
Multi Tasking, Problem Solving, Project Management, Oral & Written..., Thrive in..., Forecasting, Clinical Monitoring, Achieving Results, Fast-paced, Team Management, Cross-functional Team..., Teamwork, Event Management, Event Planning, Microsoft Office, Social Networking, Internet Services, Analysis, Project Planning, Spanish, Strategic Planning, Human Resources, Business Strategy, Budgets, Advertising, Sales, Negotiation, Customer Service
Education
Universidad Autónoma de Baja California 2004 — 2008
International Business Administration
Jönköping University 2006 — 2007
Glen Bland's Telvista Experience July 2006 - December 2006
Job Security Officer at Executive Security Systems, Inc.
Industry Design
Experience
Executive Security Systems, Inc. October 2013 - Present
BNY Mellon January 2011 - Present
Independent Contractor January 2005 - January 2011
Staples, Inc. February 2008 - July 2008
Multiple Choices, CEC June 2007 - June 2008
Telvista July 2006 - December 2006
Wilson Plywood & Door January 2002 - January 2006
Stream International March 2002 - July 2002
CiCi's Pizza June 2001 - February 2002
Skills
Dreamweaver, PHP, JavaScript, Flash, Photoshop, XHTML, CSS, After Effects, Blender, UDK, Microsoft Office, Visual C++, Network Administration, Network Infrastructure, Internet Troubleshooting, PC Troubleshooting, Computer Science, Computer Repair, Security, Cry Engine 3, HTML, 3D Modeling, 3D Studio Max, videogame environment..., Layout, Purchasing, Accounts Payable, General Office..., Data Entry, 10 Key Touch, Team Leadership, Visual Basic 6, Web Design, Call Centers, Customer Service, Troubleshooting, Visual Basic
Education
Dallas County Community College 2003 — 2008
certificates, Computer Science, PC Technician, Software Development, Web Development
Executive Security Systems, Inc. October 2013 - Present
BNY Mellon January 2011 - Present
Independent Contractor January 2005 - January 2011
Staples, Inc. February 2008 - July 2008
Multiple Choices, CEC June 2007 - June 2008
Telvista July 2006 - December 2006
Wilson Plywood & Door January 2002 - January 2006
Stream International March 2002 - July 2002
CiCi's Pizza June 2001 - February 2002
Skills
Dreamweaver, PHP, JavaScript, Flash, Photoshop, XHTML, CSS, After Effects, Blender, UDK, Microsoft Office, Visual C++, Network Administration, Network Infrastructure, Internet Troubleshooting, PC Troubleshooting, Computer Science, Computer Repair, Security, Cry Engine 3, HTML, 3D Modeling, 3D Studio Max, videogame environment..., Layout, Purchasing, Accounts Payable, General Office..., Data Entry, 10 Key Touch, Team Leadership, Visual Basic 6, Web Design, Call Centers, Customer Service, Troubleshooting, Visual Basic
Education
Dallas County Community College 2003 — 2008
certificates, Computer Science, PC Technician, Software Development, Web Development
Shain Shuler Shain Shuler's Telvista Experience February 2007 - September 2010
Job Petroleum Landman
Industry Oil & Energy
Experience
Darkens Oil and Gas October 2008 - Present
SLAXA Land Management, Inc. September 2007 - Present
Telvista February 2007 - September 2010
AT&T October 2000 - February 2007
Skills
Management, Program Management, Leadership, Budgets, Forecasting, Analysis, Project Management, Sales, Negotiation, Sales Operations, Customer Service, Process Scheduler, Lease Negotiations, Title Opinions, Title Searches, Curative, Pipelines, Right of Way, Oil & Gas Exploration, Oil & Gas Law, Easements, Abstracting, Drilling, Ownership Maps, Oil/Gas, Working Interest..., Division Orders, Staff Development, Staff Management, Staff Supervision, Strategic Planning, Staff Retention, Employee Relations, Contact Center..., CRM, Supervisory Skills, Contract Management, Leases, Titles, Contract Negotiation, Minerals, Oil & Gas Industry, Natural Gas, Land Acquisition, Divestitures, Petroleum, Mineral Rights, Upstream, Acquisitions, Chain of Title
Education
University of Texas of the Permian Basin 1997 — 2000
Bachelor's degree, Management
Midland College 1995 — 1997
Business
Darkens Oil and Gas October 2008 - Present
SLAXA Land Management, Inc. September 2007 - Present
Telvista February 2007 - September 2010
AT&T October 2000 - February 2007
Skills
Management, Program Management, Leadership, Budgets, Forecasting, Analysis, Project Management, Sales, Negotiation, Sales Operations, Customer Service, Process Scheduler, Lease Negotiations, Title Opinions, Title Searches, Curative, Pipelines, Right of Way, Oil & Gas Exploration, Oil & Gas Law, Easements, Abstracting, Drilling, Ownership Maps, Oil/Gas, Working Interest..., Division Orders, Staff Development, Staff Management, Staff Supervision, Strategic Planning, Staff Retention, Employee Relations, Contact Center..., CRM, Supervisory Skills, Contract Management, Leases, Titles, Contract Negotiation, Minerals, Oil & Gas Industry, Natural Gas, Land Acquisition, Divestitures, Petroleum, Mineral Rights, Upstream, Acquisitions, Chain of Title
Education
University of Texas of the Permian Basin 1997 — 2000
Bachelor's degree, Management
Midland College 1995 — 1997
Business
Tameka Jiggetts, PHR Tameka Jiggetts, PHR's Telvista Experience February 2005 - June 2006
Job Senior Recruiter/Sourcer, Talent Acquisition at ABB
Industry Industrial Automation
Experience
ABB July 2013 - Present
Pontoon Solutions January 2013 - July 2013
Beeline January 2009 - July 2013
IBM June 2007 - November 2008
Manpower Professional September 2006 - November 2008
eToys August 2003 - September 2006
Telvista February 2005 - June 2006
Skills
Applicant Tracking..., HRIS, Vendor Relations, Job Fairs, Job Descriptions, New Hire Orientation, VMS, Technical Recruiting, Interviewing, Resume Writing, Talent Acquisition, Employee Relations, Sourcing, Performance Management, Hiring, Vendor Management, Talent Management, Organizational..., Customer Relations, Process Improvement, Onboarding, Recruitment/Retention, Temporary Placement, Recruiting, New Hire Orientations, Customer Service, Interviews, Temporary Staffing, College Recruiting, Internet Recruiting, Sales, Personnel Management, Leadership, Employment Law, Training, Staffing Services, SDLC, Management, Screening Resumes, Contract Recruitment, Executive Search, Screening, Benefits Negotiation, Staff Augmentation, Permanent Placement, Employer Branding, Workforce Planning, Recruitment Advertising, Taleo, Strategy
Education
Averett University 1996 — 2000
BS, Business Management: Global Marketing
George Washington High School - Danville, VA
High School
ABB July 2013 - Present
Pontoon Solutions January 2013 - July 2013
Beeline January 2009 - July 2013
IBM June 2007 - November 2008
Manpower Professional September 2006 - November 2008
eToys August 2003 - September 2006
Telvista February 2005 - June 2006
Skills
Applicant Tracking..., HRIS, Vendor Relations, Job Fairs, Job Descriptions, New Hire Orientation, VMS, Technical Recruiting, Interviewing, Resume Writing, Talent Acquisition, Employee Relations, Sourcing, Performance Management, Hiring, Vendor Management, Talent Management, Organizational..., Customer Relations, Process Improvement, Onboarding, Recruitment/Retention, Temporary Placement, Recruiting, New Hire Orientations, Customer Service, Interviews, Temporary Staffing, College Recruiting, Internet Recruiting, Sales, Personnel Management, Leadership, Employment Law, Training, Staffing Services, SDLC, Management, Screening Resumes, Contract Recruitment, Executive Search, Screening, Benefits Negotiation, Staff Augmentation, Permanent Placement, Employer Branding, Workforce Planning, Recruitment Advertising, Taleo, Strategy
Education
Averett University 1996 — 2000
BS, Business Management: Global Marketing
George Washington High School - Danville, VA
High School
Chad Graham's Telvista Experience January 2008 - November 2008
Job IT Support / Business Systems Associate at EOG Resources
Industry Oil & Energy
Experience
EOG Resources September 2010 - Present
Olympus November 2008 - September 2010
Telvista January 2008 - November 2008
Skills
Technical Support, Windows 7, Blackberry Enterprise..., Microsoft Certified..., Lotus Notes, Networking, Laptops, Windows Server, Printers, Operating Systems, IP, MCITP, Customer Service, Computer Forensics, Group Presentations, C#, Java, Database Development, IP Networking, Project+, Active Directory, Troubleshooting, VMware, Windows XP, VPN, Group Policy, DNS, Computer Hardware, DHCP, Network Administration, Citrix, System Administration, TCP/IP, Servers, Microsoft Exchange, Software Installation, VMware ESX, Windows Vista, Help Desk Support, Hardware, Blackberry, IIS, Network Security
Education
WGU Texas 2013 — 2015
Bachelor of Science IT, Security
DeVry University 2006 — 2010
BS, Computer Information Systems
Howard Payne University 2004 — 2006
Computer Science
EOG Resources September 2010 - Present
Olympus November 2008 - September 2010
Telvista January 2008 - November 2008
Skills
Technical Support, Windows 7, Blackberry Enterprise..., Microsoft Certified..., Lotus Notes, Networking, Laptops, Windows Server, Printers, Operating Systems, IP, MCITP, Customer Service, Computer Forensics, Group Presentations, C#, Java, Database Development, IP Networking, Project+, Active Directory, Troubleshooting, VMware, Windows XP, VPN, Group Policy, DNS, Computer Hardware, DHCP, Network Administration, Citrix, System Administration, TCP/IP, Servers, Microsoft Exchange, Software Installation, VMware ESX, Windows Vista, Help Desk Support, Hardware, Blackberry, IIS, Network Security
Education
WGU Texas 2013 — 2015
Bachelor of Science IT, Security
DeVry University 2006 — 2010
BS, Computer Information Systems
Howard Payne University 2004 — 2006
Computer Science
Brandon Ruben Brandon Ruben's Telvista Experience July 2010 - November 2011
Job IT Systems Support Specialist at Cavco Industries, Inc.
Industry Computer Networking
Experience
T-Mobile February 2015 - Present
Cavco Industries, Inc. July 2013 - February 2015
Boy Scouts of America March 2013 - July 2013
Peak Systems, Inc. December 2012 - February 2013
Apex Systems November 2011 - August 2012
Telvista July 2010 - November 2011
Skills
CompTIA A+ Certification, Network+, Windows 7, Customer Service, Active Directory, XP, Troubleshooting, Microsoft Certified..., Networking, Software Installation, TCP/IP, Laptops, Technical Support, System Administration, DHCP, A+ Certified, Computer Hardware, Windows Vista, Printers, Windows XP Pro, Windows XP, VPN, Computer Repair
Education
Prairie View A&M University 2005 — 2010
Bachelor of Science Computer Engineering Technology
H. Grady Spruce High School 2001 — 2004
T-Mobile February 2015 - Present
Cavco Industries, Inc. July 2013 - February 2015
Boy Scouts of America March 2013 - July 2013
Peak Systems, Inc. December 2012 - February 2013
Apex Systems November 2011 - August 2012
Telvista July 2010 - November 2011
Skills
CompTIA A+ Certification, Network+, Windows 7, Customer Service, Active Directory, XP, Troubleshooting, Microsoft Certified..., Networking, Software Installation, TCP/IP, Laptops, Technical Support, System Administration, DHCP, A+ Certified, Computer Hardware, Windows Vista, Printers, Windows XP Pro, Windows XP, VPN, Computer Repair
Education
Prairie View A&M University 2005 — 2010
Bachelor of Science Computer Engineering Technology
H. Grady Spruce High School 2001 — 2004
Bayo Jacob Yahweh-wise's Telvista Experience May 2003 - August 2003
Job Consulting Specialist at BT Global Services; Customer Innovation & Design
Industry Telecommunications
Experience
BT Global Services; Customer Innovation & Design January 2014 - Present
BT Technology, Service & Operations; Global Services May 2012 - Present
BT Global Services January 2009 - Present
Alcatel-Lucent March 2007 - September 2008
Verizon March 2005 - March 2007
SBC June 2004 - January 2005
Pro-Onsite Technologies August 2003 - June 2004
Telvista May 2003 - August 2003
Bell Labs Lucent Technologies January 2001 - January 2003
iTECO Nigeria Limited (Telnet Nigeria Ltd) October 1996 - March 2000
Skills
Cisco Technologies, Network Design, MPLS, WAN, VoIP, Network Engineering, Switches, Security, Telecommunications, TCP/IP, Network Architecture, Routers, Firewalls, BGP, Routing, QoS, OSPF, Program Management, Networking, Unified Communications, Data Center, Service Delivery, Juniper, Cloud Computing, Professional Services, Managed Services, EIGRP, Pre-sales, Frame Relay, Strategic Leadership, Troubleshooting, ITIL Certified, Business Process..., IT Service Management, VPN, Situational Leadership, Business Development, Creative Strategy, System Deployment, Routing Protocols, Cisco Routers, Lean Six Sigma
Education
United States Telecommunication training Institute (USTTI) 2000 — 2000
Associate, Internet Networks and Security Policy
Lagos State University 1990 — 1995
Bachelors of Science, Electronics/ Computer Engineering
Ikeja High School Ikeja, Lagos 1984 — 1989
Secondary High School Education, Science Classes
Ifako International
BT Global Services; Customer Innovation & Design January 2014 - Present
BT Technology, Service & Operations; Global Services May 2012 - Present
BT Global Services January 2009 - Present
Alcatel-Lucent March 2007 - September 2008
Verizon March 2005 - March 2007
SBC June 2004 - January 2005
Pro-Onsite Technologies August 2003 - June 2004
Telvista May 2003 - August 2003
Bell Labs Lucent Technologies January 2001 - January 2003
iTECO Nigeria Limited (Telnet Nigeria Ltd) October 1996 - March 2000
Skills
Cisco Technologies, Network Design, MPLS, WAN, VoIP, Network Engineering, Switches, Security, Telecommunications, TCP/IP, Network Architecture, Routers, Firewalls, BGP, Routing, QoS, OSPF, Program Management, Networking, Unified Communications, Data Center, Service Delivery, Juniper, Cloud Computing, Professional Services, Managed Services, EIGRP, Pre-sales, Frame Relay, Strategic Leadership, Troubleshooting, ITIL Certified, Business Process..., IT Service Management, VPN, Situational Leadership, Business Development, Creative Strategy, System Deployment, Routing Protocols, Cisco Routers, Lean Six Sigma
Education
United States Telecommunication training Institute (USTTI) 2000 — 2000
Associate, Internet Networks and Security Policy
Lagos State University 1990 — 1995
Bachelors of Science, Electronics/ Computer Engineering
Ikeja High School Ikeja, Lagos 1984 — 1989
Secondary High School Education, Science Classes
Ifako International
Garrett Abbott Garrett Abbott's Telvista Experience January 2008 - May 2008
Job Information Technology & Network Security Professional
Industry Information Technology and Services
Experience
LOI December 2012 - Present
Renowned Resources, LLC July 2011 - November 2012
Dealtree Inc. March 2009 - May 2011
Abbott Computer Solutions July 2008 - April 2009
Telvista January 2008 - May 2008
Fidelity Investments November 2006 - July 2007
Skills
CCNA, Computer Hardware, Operating Systems, Windows Server, Electronics, Servers, Technical Support, Windows, Hardware, Networking, Active Directory, Network Topology, Microsoft SQL Server, Dreamweaver, Databases, Mac OS X, OS X, Team Leadership, IIS, Microsoft Office, MySQL, JavaScript, Linux, Photoshop, PHP, VPN, Requirements Analysis, SharePoint, Customer Service, Software Installation, System Administration, CSS, Project Management, WordPress, Web Content Management, Visual Basic, Web Applications, Access, SQL, Data Analysis, Unix, Software, MS Windows Server..., HTML, CSS, Javascript,..., Adobe Acrobat,..., Hardware Installation..., Restoring and Reimaging..., Business Analysis, Quality Assurance, Oil & Gas Industry
Education
Texas Tech University 2002 — 2006
Advertising/PR
International School of Brussels 2000 — 2002
LOI December 2012 - Present
Renowned Resources, LLC July 2011 - November 2012
Dealtree Inc. March 2009 - May 2011
Abbott Computer Solutions July 2008 - April 2009
Telvista January 2008 - May 2008
Fidelity Investments November 2006 - July 2007
Skills
CCNA, Computer Hardware, Operating Systems, Windows Server, Electronics, Servers, Technical Support, Windows, Hardware, Networking, Active Directory, Network Topology, Microsoft SQL Server, Dreamweaver, Databases, Mac OS X, OS X, Team Leadership, IIS, Microsoft Office, MySQL, JavaScript, Linux, Photoshop, PHP, VPN, Requirements Analysis, SharePoint, Customer Service, Software Installation, System Administration, CSS, Project Management, WordPress, Web Content Management, Visual Basic, Web Applications, Access, SQL, Data Analysis, Unix, Software, MS Windows Server..., HTML, CSS, Javascript,..., Adobe Acrobat,..., Hardware Installation..., Restoring and Reimaging..., Business Analysis, Quality Assurance, Oil & Gas Industry
Education
Texas Tech University 2002 — 2006
Advertising/PR
International School of Brussels 2000 — 2002
Reuben Garrett Reuben Garrett's Telvista Experience May 2010 - September 2011
Job Diamond Services Engineer at Check Point Software Technologies
Industry Information Technology and Services
Experience
Check Point Software Technologies August 2014 - Present
Interop Technologies April 2013 - August 2014
PFSweb November 2011 - April 2013
Telvista Inc. September 2011 - November 2011
Telvista May 2010 - September 2011
Telvista June 2008 - April 2010
Lori's Gifts May 2000 - May 2007
Skills
Enterprise Integration, Object Oriented Design, Java, OSGi, Apache, Open Source Software, Spring, SQL, noSQL, NoSQL
Education
El Centro College 2012 — 2014
Associate of Applied Science, Paralegal
North Hills Preparatory School 2001 — 2004
High School Diploma, college prep
Check Point Software Technologies August 2014 - Present
Interop Technologies April 2013 - August 2014
PFSweb November 2011 - April 2013
Telvista Inc. September 2011 - November 2011
Telvista May 2010 - September 2011
Telvista June 2008 - April 2010
Lori's Gifts May 2000 - May 2007
Skills
Enterprise Integration, Object Oriented Design, Java, OSGi, Apache, Open Source Software, Spring, SQL, noSQL, NoSQL
Education
El Centro College 2012 — 2014
Associate of Applied Science, Paralegal
North Hills Preparatory School 2001 — 2004
High School Diploma, college prep
Erick Alejandro Mendiola Erick Alejandro Mendiola's Telvista Experience July 2013 - July 2014
Job Atención a clientes, Supervisor/Encargado, Ventas.
Industry Consumer Services
Experience
Telvista July 2013 - July 2014
CARLS JR RESTAURANTS November 2011 - May 2013
Restaurant Mami Chong January 2011 - October 2011
Skills
Servicio de atención al..., Microsoft Office, Administración y..., Microsoft Excel, Ventas, Microsoft Word, Liderazgo, Planificación..., Microsoft PowerPoint, Gestión de proyectos, Gestión y motivación de..., Entrenamiento, Gerencia de ventas, Mercadotecnia, Redes sociales, Liderazgo de equipos
Education
Universidad del Desarrollo Profesional 2014 — 2014
Ingeniería en Sistemas Computacionales, Trunca
16 de Septiembre 2009 — 2013
Certificado preparatoria, Administración y gestión de empresas, general
Instituto Valle de Mexicali 2006 — 2009
Secundaría
Telvista July 2013 - July 2014
CARLS JR RESTAURANTS November 2011 - May 2013
Restaurant Mami Chong January 2011 - October 2011
Skills
Servicio de atención al..., Microsoft Office, Administración y..., Microsoft Excel, Ventas, Microsoft Word, Liderazgo, Planificación..., Microsoft PowerPoint, Gestión de proyectos, Gestión y motivación de..., Entrenamiento, Gerencia de ventas, Mercadotecnia, Redes sociales, Liderazgo de equipos
Education
Universidad del Desarrollo Profesional 2014 — 2014
Ingeniería en Sistemas Computacionales, Trunca
16 de Septiembre 2009 — 2013
Certificado preparatoria, Administración y gestión de empresas, general
Instituto Valle de Mexicali 2006 — 2009
Secundaría
Eboni R. Allen Eboni R. Allen's Telvista Experience February 2015 - Present
Job Server/Bartender at Olive Garden
Industry Restaurants
Experience
Telvista February 2015 - Present
Texas Steakhouse & Saloon November 2014 - March 2015
Toys R Us November 2014 - December 2014
Averett University October 2012 - December 2014
Olive Garden February 2013 - August 2014
McDonald's Corporation June 2012 - December 2012
Skills
Cash Handling Experience, Restaurants, Microsoft Word, PowerPoint, Microsoft Office, Friendly Personality, Microsoft Excel, Always Punctual, Social Networking, Oral, Food Service, Customer Service, Phone Etiquette, Teamwork, Bartending, Organized Multi-tasker, Sanitation, Managed Money, Dependable Team Player, Learning Quickly, Time Management, Barista Training, ServSafe, Cocktails, Alcoholic Beverages, POS, Beer, Cash Handling, Catering, Public Speaking, Leadership
Education
Averett University 2010 — 2014
Bachelor of Science (B.S.), Biomedical Sciences, General
Kaplan University-Davenport Campus
Master's of Science in Higher Education, Student Affairs
Telvista February 2015 - Present
Texas Steakhouse & Saloon November 2014 - March 2015
Toys R Us November 2014 - December 2014
Averett University October 2012 - December 2014
Olive Garden February 2013 - August 2014
McDonald's Corporation June 2012 - December 2012
Skills
Cash Handling Experience, Restaurants, Microsoft Word, PowerPoint, Microsoft Office, Friendly Personality, Microsoft Excel, Always Punctual, Social Networking, Oral, Food Service, Customer Service, Phone Etiquette, Teamwork, Bartending, Organized Multi-tasker, Sanitation, Managed Money, Dependable Team Player, Learning Quickly, Time Management, Barista Training, ServSafe, Cocktails, Alcoholic Beverages, POS, Beer, Cash Handling, Catering, Public Speaking, Leadership
Education
Averett University 2010 — 2014
Bachelor of Science (B.S.), Biomedical Sciences, General
Kaplan University-Davenport Campus
Master's of Science in Higher Education, Student Affairs
Martell Biggins Martell Biggins's Telvista Experience March 2009 - August 2011
Job Systems Analyst@ Digital Realty
Industry Information Technology and Services
Experience
Digital Realty August 2013 - Present
US Renal Care, Inc. October 2011 - August 2013
T-Mobile September 2011 - October 2011
Dr Pepper Snapple Group August 2011 - August 2011
Telvista March 2009 - August 2011
Twin City Security, Inc. May 2006 - May 2011
Walmart March 2006 - April 2007
Skills
Security, Technical Support, Computer Hardware, Windows 7, XP, Troubleshooting, Help Desk Support, Active Directory, VPN, Computer Repair, Routers, A Certified, Software Installation, Wireless Networking, Remote Desktop, Windows Server, Network Security, TCP/IP, Printers, Laptops, DNS, Operating Systems, Customer Service, VMware, Blackberry, Avaya, Network Administration, Citrix, Networking, Software Documentation, Switches, WAN, Cabling, Cisco Technologies, Antivirus, Blackberry Enterprise..., Group Policy, Information Technology, Hardware, Dell Computers, Microsoft Exchange, Desktop Computers, Symantec Endpoint..., Windows, Windows XP, Microsoft Office, System Administration, Data Center, Management
Education
Patten University 2015 — 2016
Bachelor of Arts (BA), Organizational Leadership
Keller Graduate School of Management of DeVry University 2011 — 2013
ITT-Technical Institute 2008 — 2010
Associate of applied science, computer networking systems
Prairie View A&M University 2005 — 2008
Computer Engineering Technology
Tyler street Christian academy 1992 — 2005
Diploma, High School/Secondary Diplomas and Certificates
Digital Realty August 2013 - Present
US Renal Care, Inc. October 2011 - August 2013
T-Mobile September 2011 - October 2011
Dr Pepper Snapple Group August 2011 - August 2011
Telvista March 2009 - August 2011
Twin City Security, Inc. May 2006 - May 2011
Walmart March 2006 - April 2007
Skills
Security, Technical Support, Computer Hardware, Windows 7, XP, Troubleshooting, Help Desk Support, Active Directory, VPN, Computer Repair, Routers, A Certified, Software Installation, Wireless Networking, Remote Desktop, Windows Server, Network Security, TCP/IP, Printers, Laptops, DNS, Operating Systems, Customer Service, VMware, Blackberry, Avaya, Network Administration, Citrix, Networking, Software Documentation, Switches, WAN, Cabling, Cisco Technologies, Antivirus, Blackberry Enterprise..., Group Policy, Information Technology, Hardware, Dell Computers, Microsoft Exchange, Desktop Computers, Symantec Endpoint..., Windows, Windows XP, Microsoft Office, System Administration, Data Center, Management
Education
Patten University 2015 — 2016
Bachelor of Arts (BA), Organizational Leadership
Keller Graduate School of Management of DeVry University 2011 — 2013
ITT-Technical Institute 2008 — 2010
Associate of applied science, computer networking systems
Prairie View A&M University 2005 — 2008
Computer Engineering Technology
Tyler street Christian academy 1992 — 2005
Diploma, High School/Secondary Diplomas and Certificates
Darnell Nance Darnell Nance's Telvista Experience January 2014 - March 2014
Job Warehousing Professional
Industry Warehousing
Experience
Education Products. Inc 2014 - Present
Telvista January 2014 - March 2014
Resale by CCA January 2013 - December 2013
Skills
Warehousing, Food Preparation, Customer Service, Computer Proficiency, Sales
Education
Southeast Community College 2008 — 2009
Business, Business/Commerce, General
Northeast high school 2003 — 2007
diploma, General Studies
Education Products. Inc 2014 - Present
Telvista January 2014 - March 2014
Resale by CCA January 2013 - December 2013
Skills
Warehousing, Food Preparation, Customer Service, Computer Proficiency, Sales
Education
Southeast Community College 2008 — 2009
Business, Business/Commerce, General
Northeast high school 2003 — 2007
diploma, General Studies
Jay Cooper's Telvista Experience March 2008 - September 2009
Job Customer Service and Support Guru
Industry Information Technology and Services
Experience
eBay Inc January 2015 - Present
Hostgator.com May 2013 - June 2014
Hostgator.com July 2012 - May 2013
Hostgator.com April 2011 - June 2012
Telvista March 2008 - September 2009
Ector Junior High August 2005 - January 2008
Round Rock ISD Success Program October 2004 - August 2005
Dell October 2000 - October 2003
Dell October 1999 - October 2000
Dell October 1998 - October 1999
Skills
Training/teaching, Troubleshooting, Customer Service, Technical Support, System Administration, Call Centers, Software Documentation, Windows 7, Computer Hardware, Networking, Windows, Outlook, Training, Microsoft Office, Lotus Notes, Access, Team Leadership, Microsoft Excel, Time Management, Visio, Team Building, Teamwork, Leadership, Telephone Skills, Microsoft Word, Quality Assurance, Management, WordPress, Employee Training, Supervisory Skills
Education
LeTourneau University 2003 — 2004
Teaching Certification, Education
Howard Payne University 1994 — 1998
BA, English
eBay Inc January 2015 - Present
Hostgator.com May 2013 - June 2014
Hostgator.com July 2012 - May 2013
Hostgator.com April 2011 - June 2012
Telvista March 2008 - September 2009
Ector Junior High August 2005 - January 2008
Round Rock ISD Success Program October 2004 - August 2005
Dell October 2000 - October 2003
Dell October 1999 - October 2000
Dell October 1998 - October 1999
Skills
Training/teaching, Troubleshooting, Customer Service, Technical Support, System Administration, Call Centers, Software Documentation, Windows 7, Computer Hardware, Networking, Windows, Outlook, Training, Microsoft Office, Lotus Notes, Access, Team Leadership, Microsoft Excel, Time Management, Visio, Team Building, Teamwork, Leadership, Telephone Skills, Microsoft Word, Quality Assurance, Management, WordPress, Employee Training, Supervisory Skills
Education
LeTourneau University 2003 — 2004
Teaching Certification, Education
Howard Payne University 1994 — 1998
BA, English
Maria Elena Gomez Martinez Maria Elena Gomez Martinez's Telvista Experience June 2008 - October 2009
Job Sales Administrative Assistant
Industry Computer Games
Experience
Synology America Corp. June 2015 - Present
Keywords Studios August 2013 - February 2014
Law Office of Daniel Whitmore March 2013 - July 2013
Secretariat for Economic Development – Baja California Government January 2011 - July 2011
Deloitte January 2010 - July 2010
Telvista June 2008 - October 2009
Inmuebles Tijuana, S.A. de C.V. 2006 - 2008
Skills
Teamwork, Spanish, Administrative..., Management, Analysis, Microsoft Office, Payroll, Marketing, Financial Analysis, Interviews, Hard-worker., Multitasking Skills, Localization Testing, Localization, Learning Quickly, Outstanding..., Bilingual-English/Spanis..., Program Management
Education
CETYS Universidad 2008 — 2012
International Business
San Diego State University-California State University 2008 — 2012
Bachelor of Arts in Liberal Arts and Sciences in International Business
Universidad Anáhuac 2010 — 2010
International Business
Preparatoria Federal Lazaro Cardenas 2005 — 2008
International Baccalaureate
Synology America Corp. June 2015 - Present
Keywords Studios August 2013 - February 2014
Law Office of Daniel Whitmore March 2013 - July 2013
Secretariat for Economic Development – Baja California Government January 2011 - July 2011
Deloitte January 2010 - July 2010
Telvista June 2008 - October 2009
Inmuebles Tijuana, S.A. de C.V. 2006 - 2008
Skills
Teamwork, Spanish, Administrative..., Management, Analysis, Microsoft Office, Payroll, Marketing, Financial Analysis, Interviews, Hard-worker., Multitasking Skills, Localization Testing, Localization, Learning Quickly, Outstanding..., Bilingual-English/Spanis..., Program Management
Education
CETYS Universidad 2008 — 2012
International Business
San Diego State University-California State University 2008 — 2012
Bachelor of Arts in Liberal Arts and Sciences in International Business
Universidad Anáhuac 2010 — 2010
International Business
Preparatoria Federal Lazaro Cardenas 2005 — 2008
International Baccalaureate
Kindra Hall's Telvista Experience 2011 - 2012
Job Recent College Graduate Seeking Employment degree in Sociology/Criminal Justice
Industry Outsourcing/Offshoring
Experience
Wendy's April 2013 - June 2013
Telvista 2011 - 2012
Skills
Customer Service, Performance Poetry, Acting, Typing, Call Centers, Telephone Skills, Creative Writing, Customer Satisfaction, Windows 7, Computer Hardware, Data Entry, Cashiering, Social Networking, Access, Facebook, Customer Experience, Software Documentation, Technical Support, Windows Vista
Education
Averett University 2007 — 2012
Bachelor of Science (BS), Sociology/criminal justice
Wendy's April 2013 - June 2013
Telvista 2011 - 2012
Skills
Customer Service, Performance Poetry, Acting, Typing, Call Centers, Telephone Skills, Creative Writing, Customer Satisfaction, Windows 7, Computer Hardware, Data Entry, Cashiering, Social Networking, Access, Facebook, Customer Experience, Software Documentation, Technical Support, Windows Vista
Education
Averett University 2007 — 2012
Bachelor of Science (BS), Sociology/criminal justice
Dolores Hastings Dolores Hastings's Telvista Experience October 2008 - May 2009
Job Self Employed
Industry Consumer Services
Experience
Sunflower Staffing December 2012 - Present
West Corporation July 2006 - September 2012
West@Home July 2006 - September 2012
TelVista October 2008 - May 2009
Skills
Customer Service, Team Building, Call Center, Strategic Planning, Customer Satisfaction, Telecommunications, Workforce Management, Account Management
Education
Bemidji State University
Political Science, Spanish
Sunflower Staffing December 2012 - Present
West Corporation July 2006 - September 2012
West@Home July 2006 - September 2012
TelVista October 2008 - May 2009
Skills
Customer Service, Team Building, Call Center, Strategic Planning, Customer Satisfaction, Telecommunications, Workforce Management, Account Management
Education
Bemidji State University
Political Science, Spanish
Carlos Erandeni Gonzalez-Magana Carlos Erandeni Gonzalez-Magana's Telvista Experience March 2012 - May 2012
Job Systems Administrator at Glasfloss Industries
Industry Information Technology and Services
Experience
Glasfloss Industires June 2013 - Present
Xerox May 2012 - June 2013
Telvista March 2012 - May 2012
State Attorney General Office of Michoacán 2010 - 2011
Mexicana Airlines January 2010 - September 2010
Panamericano Junior High School August 2008 - August 2009
Magellan May 2007 - February 2008
Astrophysics November 2006 - May 2007
Thales Navigation April 2005 - April 2006
Charter Communications August 2004 - December 2004
Skills
Troubleshooting, Service Now (ISM), - Remedy (ITSM), - SAP, -BlackBerry Enterprise..., - Air Watch, - DRA, - AS 400, - Outlook 2003, 2007,..., -Windows 95/98/ME/NT/00..., -Microsoft Project 2000, -Microsoft Office 97/00..., -Microsoft Internet..., -Microsoft Visio 2000..., Microsoft Exchange, Disaster Recovery, Call Centers, Project Management, Windows Server, Windows 7, Active Directory, Help Desk Support, Computer Hardware, Network Security, System Administration, Software Installation, Testing, Hardware, Team Leadership, Network Administration, BMC Remedy, TCP/IP, Process Improvement, IT Management, ITIL, Security, Software Documentation, DNS, VPN, VMware, XP, Citrix, Analysis, Technical Support, Networking, Switches, Printers, Windows, Operating Systems, VoIP
Education
DeVry University-California 2000 — 2003
Bachelor of Science, Telecommunications Management
Glasfloss Industires June 2013 - Present
Xerox May 2012 - June 2013
Telvista March 2012 - May 2012
State Attorney General Office of Michoacán 2010 - 2011
Mexicana Airlines January 2010 - September 2010
Panamericano Junior High School August 2008 - August 2009
Magellan May 2007 - February 2008
Astrophysics November 2006 - May 2007
Thales Navigation April 2005 - April 2006
Charter Communications August 2004 - December 2004
Skills
Troubleshooting, Service Now (ISM), - Remedy (ITSM), - SAP, -BlackBerry Enterprise..., - Air Watch, - DRA, - AS 400, - Outlook 2003, 2007,..., -Windows 95/98/ME/NT/00..., -Microsoft Project 2000, -Microsoft Office 97/00..., -Microsoft Internet..., -Microsoft Visio 2000..., Microsoft Exchange, Disaster Recovery, Call Centers, Project Management, Windows Server, Windows 7, Active Directory, Help Desk Support, Computer Hardware, Network Security, System Administration, Software Installation, Testing, Hardware, Team Leadership, Network Administration, BMC Remedy, TCP/IP, Process Improvement, IT Management, ITIL, Security, Software Documentation, DNS, VPN, VMware, XP, Citrix, Analysis, Technical Support, Networking, Switches, Printers, Windows, Operating Systems, VoIP
Education
DeVry University-California 2000 — 2003
Bachelor of Science, Telecommunications Management
Jonathan Canales Jonathan Canales's Telvista Experience April 2003 - March 2008
Job Operations Support Manager at AMCO
Industry Education Management
Experience
AMCO March 2009 - Present
Sinergya.mx January 2011 - Present
Telvista April 2003 - March 2008
Skills
Sonicwall, Troubleshooting, Project Planning, Customer Service, Information Security, Call Centers, Windows Server, Help Desk Support, Firewalls, Routers, Windows, IT Audit, Strategic Planning, Project Management, System Administration, Technical Support, Active Directory, Call Center, ITIL, Problem Solving, Project Coordination, Avaya, VPN, Customer Relations, Disaster Recovery, Cisco Technologies, Asterisk, Contact Centers, Business Planning, Relation Management, Coaching Staff, Asterisk PBX, Promise Storage, Mac OS X Server, Mac OS X, Rackspace Cloud, Apple Certified Mac..., OS X
Education
Instituto Tecnológico de Tijuana 2002 — 2008
Bachelor's Degree, Computer Technology/Computer Systems Technology, Engineer
AMCO March 2009 - Present
Sinergya.mx January 2011 - Present
Telvista April 2003 - March 2008
Skills
Sonicwall, Troubleshooting, Project Planning, Customer Service, Information Security, Call Centers, Windows Server, Help Desk Support, Firewalls, Routers, Windows, IT Audit, Strategic Planning, Project Management, System Administration, Technical Support, Active Directory, Call Center, ITIL, Problem Solving, Project Coordination, Avaya, VPN, Customer Relations, Disaster Recovery, Cisco Technologies, Asterisk, Contact Centers, Business Planning, Relation Management, Coaching Staff, Asterisk PBX, Promise Storage, Mac OS X Server, Mac OS X, Rackspace Cloud, Apple Certified Mac..., OS X
Education
Instituto Tecnológico de Tijuana 2002 — 2008
Bachelor's Degree, Computer Technology/Computer Systems Technology, Engineer
Brad Goff Brad Goff's Telvista Experience October 1999 - August 2003
Job Workforce Management Analyst at Blue Cross Blue Shield of Texas
Industry Consumer Services
Experience
Blue Cross Blue Shield of Texas November 2013 - Present
Conifer Health Solutions February 2012 - November 2013
Critter Concierge- Pet Servies February 2003 - January 2012
21st Century Insurance October 2005 - June 2011
Alliance Data October 2003 - October 2005
Telvista October 1999 - August 2003
Regent Hospitality 1997 - 1999
Courtyard by Marriott Los Colinas 1995 - 1995
Skills
Workforce Management, Call Center, Microsoft Excel, PowerPoint, Pivot Tables, Staffing Analysis, Staffing Models, IEX Total View, Impact 360, Verint, MS Access, MS Word, SharePoint, Customer Service, Business Intelligence, Process Improvement, Office Management, Business Planning, Coaching, Customer Satisfaction, Advertising, Access, Analysis, Call Centers, Insurance, Quality Assurance, Recruiting, Team Building, Management
Education
University of Central Oklahoma 1991 — 2000
University of Central Oklahoma 1991 — 1992
Murray State College 1989 — 1990
Blue Cross Blue Shield of Texas November 2013 - Present
Conifer Health Solutions February 2012 - November 2013
Critter Concierge- Pet Servies February 2003 - January 2012
21st Century Insurance October 2005 - June 2011
Alliance Data October 2003 - October 2005
Telvista October 1999 - August 2003
Regent Hospitality 1997 - 1999
Courtyard by Marriott Los Colinas 1995 - 1995
Skills
Workforce Management, Call Center, Microsoft Excel, PowerPoint, Pivot Tables, Staffing Analysis, Staffing Models, IEX Total View, Impact 360, Verint, MS Access, MS Word, SharePoint, Customer Service, Business Intelligence, Process Improvement, Office Management, Business Planning, Coaching, Customer Satisfaction, Advertising, Access, Analysis, Call Centers, Insurance, Quality Assurance, Recruiting, Team Building, Management
Education
University of Central Oklahoma 1991 — 2000
University of Central Oklahoma 1991 — 1992
Murray State College 1989 — 1990
Tiffany Hood-Acolatse Tiffany Hood-Acolatse's Telvista Experience 2013 - 2013
Job Creative Writer and Blogger at http://mstmha.wordpress.com/
Industry Consumer Services
Experience
Macy's September 2014 - Present
http://mstmha.wordpress.com/ February 2013 - Present
Telvista 2013 - 2013
Schewels Furniture September 2009 - June 2012
Target Department Store August 2008 - September 2009
United States Federal Census Bureau March 2009 - May 2009
The Parent Company September 2004 - August 2008
Skills
Customer Service, Sales, Call Centers, Office Management, Microsoft Excel, Outlook, Retail, Training, Management, Blogging, Transportation, Shipping, Inventory Management, Expertise: General..., Order Fulfillment, Warehousing, Creative Writing, Poetry, Internet Marketing, Real Estate, Magazine Layout Design, Food Industry, Hostessing, Loan Processing, Microsoft Office, PowerPoint, Time Management, Microsoft Word, Data Entry, Customer Satisfaction, Social Media, Team Building, Leadership, Marketing, Research
Education
National Business College 1996 — 1997
Computer Applications Management
National Business College 1996 — 1997
Business Adminstration Management
Bauder College 1994 — 1995
Retail Merchandising
George Washington High School 1990 — 1994
Prudential Realty-Danville, Virginia
Real Estate
Macy's September 2014 - Present
http://mstmha.wordpress.com/ February 2013 - Present
Telvista 2013 - 2013
Schewels Furniture September 2009 - June 2012
Target Department Store August 2008 - September 2009
United States Federal Census Bureau March 2009 - May 2009
The Parent Company September 2004 - August 2008
Skills
Customer Service, Sales, Call Centers, Office Management, Microsoft Excel, Outlook, Retail, Training, Management, Blogging, Transportation, Shipping, Inventory Management, Expertise: General..., Order Fulfillment, Warehousing, Creative Writing, Poetry, Internet Marketing, Real Estate, Magazine Layout Design, Food Industry, Hostessing, Loan Processing, Microsoft Office, PowerPoint, Time Management, Microsoft Word, Data Entry, Customer Satisfaction, Social Media, Team Building, Leadership, Marketing, Research
Education
National Business College 1996 — 1997
Computer Applications Management
National Business College 1996 — 1997
Business Adminstration Management
Bauder College 1994 — 1995
Retail Merchandising
George Washington High School 1990 — 1994
Prudential Realty-Danville, Virginia
Real Estate
Alicia Blake Alicia Blake's Telvista Experience March 2012 - February 2014
Job Recruiting Manager at Telvista Inc.
Industry Outsourcing/Offshoring
Experience
Crumpton Family Danes March 2012 - Present
Telvista Inc. February 2014 - March 2015
Telvista March 2012 - February 2014
Telvista August 2011 - February 2012
Telvista Inc. November 2010 - August 2011
Walmart June 2000 - July 2009
Skills
Human Resources, Outsourcing, CRM, Vendor Management, Performance Management, Recruiting, Training, Management, Employee Relations, Talent Acquisition, Talent Management, Interviews, Call Centers, Onboarding, BPO, Applicant Tracking..., Sourcing, Technical Recruiting
Education
Averett University 2003 — 2010
Bachelor of Business Administration (BBA), Business Administration
Tunstall High School 1996 — 2000
High School Diploma, High School Diploma
Crumpton Family Danes March 2012 - Present
Telvista Inc. February 2014 - March 2015
Telvista March 2012 - February 2014
Telvista August 2011 - February 2012
Telvista Inc. November 2010 - August 2011
Walmart June 2000 - July 2009
Skills
Human Resources, Outsourcing, CRM, Vendor Management, Performance Management, Recruiting, Training, Management, Employee Relations, Talent Acquisition, Talent Management, Interviews, Call Centers, Onboarding, BPO, Applicant Tracking..., Sourcing, Technical Recruiting
Education
Averett University 2003 — 2010
Bachelor of Business Administration (BBA), Business Administration
Tunstall High School 1996 — 2000
High School Diploma, High School Diploma
Robert Bartling Robert Bartling's Telvista Experience 2005 - 2006
Job IT Manager of Alibre at 3D Systems
Industry Computer Software
Experience
Alibre Inc IT Manager of Alibre3D SystemsJune 2011 - Present
Alibre Inc. January 2008 - May 2009
Alibre Inc. June 2006 - December 2008
Telvista 2005 - 2006
Fujitsu Technology Solutions 2005 - 2006
Best Buy October 2004 - June 2005
Skills
Quality Assurance, Technical Support, Software Development, SQL, Microsoft SQL Server, Product Management, Project Management, Agile Methodologies, Microsoft Office, Management, Business Development, Salesforce.com, Integration, Enterprise Software, Linux, Visual Basic, Testing, SDLC, .NET, C#, Software Engineering, SaaS, Cloud Computing, Microsoft Exchange, VMware Infrastructure, Citrix XenApp, Web Development, Web Design, DNS Management, Switches, VPN, Visual Studio, Data Migration
Education
National University 2013 — 2014
Bachelor's Degree, Management Information Systems, General
Collin County Community College 2009 — 2011
Associate's Degree, Computer and Information Sciences, General
The University of Texas at Dallas 2003 — 2006
Bachelor's Degree, Business Administration and Management, General
St. Marks School of Texas
Alibre Inc IT Manager of Alibre3D SystemsJune 2011 - Present
Alibre Inc. January 2008 - May 2009
Alibre Inc. June 2006 - December 2008
Telvista 2005 - 2006
Fujitsu Technology Solutions 2005 - 2006
Best Buy October 2004 - June 2005
Skills
Quality Assurance, Technical Support, Software Development, SQL, Microsoft SQL Server, Product Management, Project Management, Agile Methodologies, Microsoft Office, Management, Business Development, Salesforce.com, Integration, Enterprise Software, Linux, Visual Basic, Testing, SDLC, .NET, C#, Software Engineering, SaaS, Cloud Computing, Microsoft Exchange, VMware Infrastructure, Citrix XenApp, Web Development, Web Design, DNS Management, Switches, VPN, Visual Studio, Data Migration
Education
National University 2013 — 2014
Bachelor's Degree, Management Information Systems, General
Collin County Community College 2009 — 2011
Associate's Degree, Computer and Information Sciences, General
The University of Texas at Dallas 2003 — 2006
Bachelor's Degree, Business Administration and Management, General
St. Marks School of Texas
Orlecia Edwards Orlecia Edwards's Telvista Experience April 2013 - September 2013
Job Jack of all trades, looking for employment.
Industry Telecommunications
Experience
Secure Health Group October 2011 - Present
Etech Global Services October 2014 - June 2015
Telvista April 2013 - September 2013
Six Flags January 2012 - December 2012
Secure Health Group October 2011 - December 2011
Sonic Drive-In June 2008 - August 2008
Sonic Drive In June 2008 - August 2008
Education
Mountain View College 2012 — 2013
Justin F. Kimball 2006 — 2010
Justin F Kimball H.S
Mountain View College
Business Management
Texas Woman's University
Music
Secure Health Group October 2011 - Present
Etech Global Services October 2014 - June 2015
Telvista April 2013 - September 2013
Six Flags January 2012 - December 2012
Secure Health Group October 2011 - December 2011
Sonic Drive-In June 2008 - August 2008
Sonic Drive In June 2008 - August 2008
Education
Mountain View College 2012 — 2013
Justin F. Kimball 2006 — 2010
Justin F Kimball H.S
Mountain View College
Business Management
Texas Woman's University
Music
Jeffery Coleman Jeffery Coleman's Telvista Experience 2011 - 2012
Job Consumer Services Professional
Industry Consumer Services
Experience
Telvista 2011 - 2012
Skills
Call Centers, Customer Experience, Customer Satisfaction, Customer Service, Management, Workforce Management
Education
Austin College 1986 — 1990
Bachelor's degree, Business Administration and Management, General
Telvista 2011 - 2012
Skills
Call Centers, Customer Experience, Customer Satisfaction, Customer Service, Management, Workforce Management
Education
Austin College 1986 — 1990
Bachelor's degree, Business Administration and Management, General
lashanda jackson lashanda jackson's Telvista Experience March 2009 - September 2009
Job Hospital & Health Care Professional
Industry Hospital & Health Care
Experience
senior care beltline 2011 - 2012
telvista March 2009 - September 2009
Education
ATI Career Training Center-Dallas 2010 — 2011
certification, Dental Assisting/Assistant
fair park high 1990 — 1993
high school diploma
senior care beltline 2011 - 2012
telvista March 2009 - September 2009
Education
ATI Career Training Center-Dallas 2010 — 2011
certification, Dental Assisting/Assistant
fair park high 1990 — 1993
high school diploma
Alozia Gotch Alozia Gotch's Telvista Experience May 2009 - June 2010
Job Chef at AMG Catering
Industry Food & Beverages
Experience
Shearton Hotel September 2014 - Present
AMG Catering January 2013 - Present
Telvista May 2009 - June 2010
Skills
Call Centers, Vendor Management, Process Improvement, Team Leadership, Management, Customer Service, Training, Operations Management, Coaching, Team Building, Business Analysis, Visio, SharePoint, Leadership Development, Data Analysis, Chef, Sales, Event Management, Event Planning, Public Speaking, Leadership, Strategic Planning, Microsoft Excel, Budgets, Social Media, Hospitality, Menu Development, Food, Food Safety, Teaching, Time Management, Marketing
Education
Le Cordon Bleu College of Culinary Arts-Dallas 2013 — 2014
Culinary Arts/Chef Training
Shearton Hotel September 2014 - Present
AMG Catering January 2013 - Present
Telvista May 2009 - June 2010
Skills
Call Centers, Vendor Management, Process Improvement, Team Leadership, Management, Customer Service, Training, Operations Management, Coaching, Team Building, Business Analysis, Visio, SharePoint, Leadership Development, Data Analysis, Chef, Sales, Event Management, Event Planning, Public Speaking, Leadership, Strategic Planning, Microsoft Excel, Budgets, Social Media, Hospitality, Menu Development, Food, Food Safety, Teaching, Time Management, Marketing
Education
Le Cordon Bleu College of Culinary Arts-Dallas 2013 — 2014
Culinary Arts/Chef Training
Dale Richter's Telvista Experience 1999 - 2002
Job Telecommunications Specialist
Industry Information Technology and Services
Experience
Sally Beauty Company April 2010 - Present
Richter Telecom November 2008 - June 2012
Mitel November 2008 - March 2010
CompUSA January 1992 - April 2008
Telvista 1999 - 2002
Netlogic November 1990 - March 1992
U.S. Operators January 1987 - November 1990
Skills
Telecommunications, PBX, LAN/WAN, Troubleshooting, Cabling, VoIP, TCP/IP, Computer Hardware, Cisco, Switches, VPN, Call Center, Telephony, WAN, IP, Avaya, Customer Service, Wireless, Windows, Hardware, Microsoft Office, Customer Relations, Problem Solving, Deployment, Documentation, Routers, Vendor, XP, Routing, Integration, Lotus Notes, Windows 7, Smartphones, Android, iOS, Nortel, Mitel 3300, Inter-Tel, Mechanical Aptitude, Electro-mechanical, Automation, Networking, Cisco Technologies, LAN-WAN, Software Documentation, Call Centers, Avaya Technologies, Databases, Unix, Windows XP
Education
TechSkills 2008 — 2008
Cisco CCNA Certification, Cisco CCNA Certification
Brookhaven Community College 1984 — 1984
N/A, Accounting 101
Control Data Institute 1983 — 1984
N/A, Electronics
Sally Beauty Company April 2010 - Present
Richter Telecom November 2008 - June 2012
Mitel November 2008 - March 2010
CompUSA January 1992 - April 2008
Telvista 1999 - 2002
Netlogic November 1990 - March 1992
U.S. Operators January 1987 - November 1990
Skills
Telecommunications, PBX, LAN/WAN, Troubleshooting, Cabling, VoIP, TCP/IP, Computer Hardware, Cisco, Switches, VPN, Call Center, Telephony, WAN, IP, Avaya, Customer Service, Wireless, Windows, Hardware, Microsoft Office, Customer Relations, Problem Solving, Deployment, Documentation, Routers, Vendor, XP, Routing, Integration, Lotus Notes, Windows 7, Smartphones, Android, iOS, Nortel, Mitel 3300, Inter-Tel, Mechanical Aptitude, Electro-mechanical, Automation, Networking, Cisco Technologies, LAN-WAN, Software Documentation, Call Centers, Avaya Technologies, Databases, Unix, Windows XP
Education
TechSkills 2008 — 2008
Cisco CCNA Certification, Cisco CCNA Certification
Brookhaven Community College 1984 — 1984
N/A, Accounting 101
Control Data Institute 1983 — 1984
N/A, Electronics
Edward Urbany Edward Urbany's Telvista Experience August 2011 - December 2011
Job Technical Support Agent at CSC
Industry Outsourcing/Offshoring
Experience
CSC June 2015 - Present
CSC May 2012 - July 2015
TCML December 2011 - May 2012
Telvista August 2011 - December 2011
Spherion November 2009 - January 2011
Skills
Customer Support
Education
North Central Texas College 2012 — 2012
General Education
Grand Rapids Community College 2008 — 2011
none, Computer Programmin
CSC June 2015 - Present
CSC May 2012 - July 2015
TCML December 2011 - May 2012
Telvista August 2011 - December 2011
Spherion November 2009 - January 2011
Skills
Customer Support
Education
North Central Texas College 2012 — 2012
General Education
Grand Rapids Community College 2008 — 2011
none, Computer Programmin
Erica Dallas's Telvista Experience March 2012 - May 2012
Job SoftwareHardware Technician at Baylor Scott & White Health
Industry Education Management
Experience
Baylor Scott & White Health July 2015 - Present
Baylor Scott & White Health May 2014 - July 2015
Corinthian Colleges, Inc. November 2012 - June 2014
Advantix Solutions Group May 2012 - November 2012
Telvista March 2012 - May 2012
Arkansas State University Information Technology August 2006 - February 2012
Walgreens January 2008 - July 2010
Skills
Computer Hardware, Switches, Microsoft Office, Customer Service, Network Administration, Inventory Management, Cisco Call Manager, Windows Server, Help Desk Support, Desktop Deployment, Cisco Routers, Organization, Healthcare Information..., Software Installation, Dell KACE, Problem Solving, Computer Hardware..., Remote Desktop, Encryption Software
Education
Webster University 2011 — 2013
Master of Arts (MA), Information Technology Project Management
Arkansas State University 2005 — 2010
Bachelor of Science (BS), Business Administration and Management, General
Baylor Scott & White Health July 2015 - Present
Baylor Scott & White Health May 2014 - July 2015
Corinthian Colleges, Inc. November 2012 - June 2014
Advantix Solutions Group May 2012 - November 2012
Telvista March 2012 - May 2012
Arkansas State University Information Technology August 2006 - February 2012
Walgreens January 2008 - July 2010
Skills
Computer Hardware, Switches, Microsoft Office, Customer Service, Network Administration, Inventory Management, Cisco Call Manager, Windows Server, Help Desk Support, Desktop Deployment, Cisco Routers, Organization, Healthcare Information..., Software Installation, Dell KACE, Problem Solving, Computer Hardware..., Remote Desktop, Encryption Software
Education
Webster University 2011 — 2013
Master of Arts (MA), Information Technology Project Management
Arkansas State University 2005 — 2010
Bachelor of Science (BS), Business Administration and Management, General
Dean Swetnam Dean Swetnam's Telvista Experience 2003 - 2005
Job Client Partner at SAP
Industry Computer Software
Experience
SAP September 2010 - Present
Oracle September 2008 - September 2010
CSS International March 2006 - September 2008
SYSTIME April 2005 - March 2006
Telvista 2003 - 2005
CD Group 2001 - 2002
Nenstiel Technologies 1996 - 2001
Skills
JD Edwards, PeopleSoft, Customer Relations, Sales Support, SAP, Sales Operations, Enterprise Software, Solution Selling, Management, Customer Service, Business Development, ERP, Sales, Strategy, CRM, Oracle Applications, Sales Process, SaaS, Business Intelligence, Consulting, Pre-sales, Professional Services, Cloud Computing, Business Process, Go-to-market Strategy, Business Alliances, Software Industry
Education
University of North Texas 1987 — 1990
BS, Finance
Angelo State University 1986 — 1987
SAP September 2010 - Present
Oracle September 2008 - September 2010
CSS International March 2006 - September 2008
SYSTIME April 2005 - March 2006
Telvista 2003 - 2005
CD Group 2001 - 2002
Nenstiel Technologies 1996 - 2001
Skills
JD Edwards, PeopleSoft, Customer Relations, Sales Support, SAP, Sales Operations, Enterprise Software, Solution Selling, Management, Customer Service, Business Development, ERP, Sales, Strategy, CRM, Oracle Applications, Sales Process, SaaS, Business Intelligence, Consulting, Pre-sales, Professional Services, Cloud Computing, Business Process, Go-to-market Strategy, Business Alliances, Software Industry
Education
University of North Texas 1987 — 1990
BS, Finance
Angelo State University 1986 — 1987
Jason McKnight Jason McKnight's Telvista Experience December 2005 - October 2009
Job I fix computers.
Industry Information Technology and Services
Experience
Atos March 2014 - Present
Sprint February 2013 - March 2014
Affiliated Computer Services (Xerox) May 2012 - June 2012
Verizon Wireless December 2011 - May 2012
teleNetwork December 2008 - November 2011
Telvista December 2005 - October 2009
Kwik Kar Lube & Auto Repair December 2005 - December 2006
Toys 'R' Us Distribution August 2005 - November 2005
DW DISTRIBUTION July 2005 - July 2005
Strategic Distribution February 2005 - June 2005
Skills
Windows 7, Microsoft Office, System Migration, Desktop Application..., Customer Service, Computer Hardware, Computer Repair, Information Technology, Automotive Repair, Wireless Networking, Hardware Support, Windows, Windows Vista, Windows XP Pro, Windows 2000, Apple, Mac OS X, Knoppix, Ubuntu, YouTube, CompTIA A+ Essentials, Cisco Technologies, Call Center, BMC Remedy, Remedy AR System, Help Desk Support, Service Desk, Break Fix, Decommissioning, Soldering, Training, Big-picture Thinking, Highly detail oriented, Remote Desktop, Problem Solving, Documentations, Call Centers, XP, Windows XP, Technical Support, Troubleshooting, Hardware, Software Installation, Data Center, Routers, Switches, Networking, Microsoft Office 2007, Operating Systems, Laptops
Education
University of Phoenix 2008 — 2011
Associate, Business
Cedar Valley College 2004 — 2004
General Studies
Northlake College 2004 — 2004
General Studies
Navarro College 2003 — 2003
General Studies
DeSoto High School 1999 — 2003
High school diploma, General Studies
Atos March 2014 - Present
Sprint February 2013 - March 2014
Affiliated Computer Services (Xerox) May 2012 - June 2012
Verizon Wireless December 2011 - May 2012
teleNetwork December 2008 - November 2011
Telvista December 2005 - October 2009
Kwik Kar Lube & Auto Repair December 2005 - December 2006
Toys 'R' Us Distribution August 2005 - November 2005
DW DISTRIBUTION July 2005 - July 2005
Strategic Distribution February 2005 - June 2005
Skills
Windows 7, Microsoft Office, System Migration, Desktop Application..., Customer Service, Computer Hardware, Computer Repair, Information Technology, Automotive Repair, Wireless Networking, Hardware Support, Windows, Windows Vista, Windows XP Pro, Windows 2000, Apple, Mac OS X, Knoppix, Ubuntu, YouTube, CompTIA A+ Essentials, Cisco Technologies, Call Center, BMC Remedy, Remedy AR System, Help Desk Support, Service Desk, Break Fix, Decommissioning, Soldering, Training, Big-picture Thinking, Highly detail oriented, Remote Desktop, Problem Solving, Documentations, Call Centers, XP, Windows XP, Technical Support, Troubleshooting, Hardware, Software Installation, Data Center, Routers, Switches, Networking, Microsoft Office 2007, Operating Systems, Laptops
Education
University of Phoenix 2008 — 2011
Associate, Business
Cedar Valley College 2004 — 2004
General Studies
Northlake College 2004 — 2004
General Studies
Navarro College 2003 — 2003
General Studies
DeSoto High School 1999 — 2003
High school diploma, General Studies
Eric Catron Eric Catron's Telvista Experience October 2002 - December 2004
Job Network Voice Comm Analyst at Lockheed Martin
Industry Information Technology and Services
Experience
Lockheed Martin October 2014 - Present
Pier 1 Imports December 2004 - October 2014
Telvista October 2002 - December 2004
CompQuest Technologies February 2002 - October 2002
DataTrain Institutes February 2001 - April 2001
EsoftSolutions Inc. October 2000 - February 2001
CompUSA Corporate Call Center October 1999 - July 2000
National Tech Team August 1998 - October 1999
Skills
Change Management, Call Center, Troubleshooting, Technical Support, Windows, Security, Active Directory, Networking, Performance Management, Citrix, Training, Help Desk Support, SharePoint, Customer Service, Leadership, Sales, Retail, Customer Satisfaction, Network Administration, Management, Access, Call Centers, Quality Assurance, Inventory Management, Disaster Recovery, Wireless
Education
Tarleton State University 2010 — 2012
Bachelors of Applied Arts/Sciences, Business Administration, 4.0
Weatherford College 2005 — 2009
Associate of Science, Business
Weatherford College 2005 — 2009
Associate of Arts, General Studies
Weatherford College 2005 — 2009
Associate of Science, Business; Transfer Curriculum
Lockheed Martin October 2014 - Present
Pier 1 Imports December 2004 - October 2014
Telvista October 2002 - December 2004
CompQuest Technologies February 2002 - October 2002
DataTrain Institutes February 2001 - April 2001
EsoftSolutions Inc. October 2000 - February 2001
CompUSA Corporate Call Center October 1999 - July 2000
National Tech Team August 1998 - October 1999
Skills
Change Management, Call Center, Troubleshooting, Technical Support, Windows, Security, Active Directory, Networking, Performance Management, Citrix, Training, Help Desk Support, SharePoint, Customer Service, Leadership, Sales, Retail, Customer Satisfaction, Network Administration, Management, Access, Call Centers, Quality Assurance, Inventory Management, Disaster Recovery, Wireless
Education
Tarleton State University 2010 — 2012
Bachelors of Applied Arts/Sciences, Business Administration, 4.0
Weatherford College 2005 — 2009
Associate of Science, Business
Weatherford College 2005 — 2009
Associate of Arts, General Studies
Weatherford College 2005 — 2009
Associate of Science, Business; Transfer Curriculum
Craig Clark, MBA Craig Clark, MBA's Telvista Experience 2004 - 2006
Job Sr. Financial Analyst Global Revenue & Expense at MoneyGram International
Industry International Trade and Development
Experience
Cardtronics 2007 - 2011
Telvista 2004 - 2006
Accretive Solutions 2004 - 2004
IPA Inc. 2002 - 2003
Libbey Inc. 1996 - 2001
Ernst & Young LLP 1994 - 1996
Agroindustrias Unidas de Mexico, SA de CV 1992 - 1994
Skills
Consulting
Education
Alliant International University-San Diego Scripps Ranch
MBA
Idaho State University
B.S.
Cardtronics 2007 - 2011
Telvista 2004 - 2006
Accretive Solutions 2004 - 2004
IPA Inc. 2002 - 2003
Libbey Inc. 1996 - 2001
Ernst & Young LLP 1994 - 1996
Agroindustrias Unidas de Mexico, SA de CV 1992 - 1994
Skills
Consulting
Education
Alliant International University-San Diego Scripps Ranch
MBA
Idaho State University
B.S.
Rachael McCoog Rachael McCoog's Telvista Experience July 2010 - January 2011
Job BlackBerry Technical Support Associate
Industry Telecommunications
Experience
RIM January 2011 - July 2011
Telvista July 2010 - January 2011
CSR & Associates May 2010 - July 2010
Sprint PCS October 2007 - April 2010
Sprint 2007 - 2010
Chili's July 2004 - July 2007
Education
South University 2010 — 2013
Bachelors, Legal Studies
Tarrant County Community College 2002 — 2007
RIM January 2011 - July 2011
Telvista July 2010 - January 2011
CSR & Associates May 2010 - July 2010
Sprint PCS October 2007 - April 2010
Sprint 2007 - 2010
Chili's July 2004 - July 2007
Education
South University 2010 — 2013
Bachelors, Legal Studies
Tarrant County Community College 2002 — 2007
Ken Kolsti's Telvista Experience March 2007 - Present
Job HR Specialist (HR Information Systems and Training)
Industry Telecommunications
Experience
Telvista Inc. October 2014 - Present
Fellowship United Methodist Church January 2014 - Present
Telvista March 2007 - Present
Fellowship United Methodist Church January 2010 - December 2012
Telvista, Inc. May 2004 - March 2007
Telvista March 2002 - May 2004
City of Colleyville, TX January 1999 - October 2000
IntelliQuest (now part of Millward Brown) May 1993 - December 1996
Houston ISD August 1991 - January 1993
Blue Chip Cookies June 1987 - October 1990
Skills
Customer Retention, Human Resources, Organizational..., Coaching, Leadership Development, Talent Acquisition, Call Centers, Employee Engagement, Conflict Resolution, Customer Experience, Process Improvement, Career Development, Applicant Tracking..., Interviews, Onboarding, Employee Relations, Team Building, Customer Service, Employee Benefits, Instructional Design, Training Delivery, Change Management, Training, JD Edwards, Staff Development, Supervisory Skills, PeopleSoft, Performance Management, Recruiting, PowerPoint, Management, Microsoft Excel, Performance Improvement, E-Learning, Workshop Facilitation, DISC, Questionnaire Design, Excel, Interviewing, Video Editing, Pivot Tables, Needs Analysis, Team Leadership, Leadership, Talent Management, Vendor Management, Employee Training, Customer Satisfaction, Outsourcing
Education
University of North Texas 1997 — 2000
MPA, Public Administration
The University of Texas at Austin 1989 — 1991
M Ed, Curriculum and Instruction
Texas Christian University 1985 — 1989
BS Ed, Education, Political Science, French
Westwood High School 1982 — 1985
Reagan High School 1981 — 1982
Telvista Inc. October 2014 - Present
Fellowship United Methodist Church January 2014 - Present
Telvista March 2007 - Present
Fellowship United Methodist Church January 2010 - December 2012
Telvista, Inc. May 2004 - March 2007
Telvista March 2002 - May 2004
City of Colleyville, TX January 1999 - October 2000
IntelliQuest (now part of Millward Brown) May 1993 - December 1996
Houston ISD August 1991 - January 1993
Blue Chip Cookies June 1987 - October 1990
Skills
Customer Retention, Human Resources, Organizational..., Coaching, Leadership Development, Talent Acquisition, Call Centers, Employee Engagement, Conflict Resolution, Customer Experience, Process Improvement, Career Development, Applicant Tracking..., Interviews, Onboarding, Employee Relations, Team Building, Customer Service, Employee Benefits, Instructional Design, Training Delivery, Change Management, Training, JD Edwards, Staff Development, Supervisory Skills, PeopleSoft, Performance Management, Recruiting, PowerPoint, Management, Microsoft Excel, Performance Improvement, E-Learning, Workshop Facilitation, DISC, Questionnaire Design, Excel, Interviewing, Video Editing, Pivot Tables, Needs Analysis, Team Leadership, Leadership, Talent Management, Vendor Management, Employee Training, Customer Satisfaction, Outsourcing
Education
University of North Texas 1997 — 2000
MPA, Public Administration
The University of Texas at Austin 1989 — 1991
M Ed, Curriculum and Instruction
Texas Christian University 1985 — 1989
BS Ed, Education, Political Science, French
Westwood High School 1982 — 1985
Reagan High School 1981 — 1982
Jeremie Delahoussaye's Telvista Experience May 2011 - June 2011
Job Infrastructure & Operations Senior Analyst Voice & Data Network
Industry Information Technology and Services
Experience
PepsiCo May 2015 - Present
PepsiCo October 2013 - Present
Kintetsu Global IT, Inc. May 2012 - October 2013
HP Enterprise Services June 2011 - May 2012
Telvista May 2011 - June 2011
TCS Consultants July 2009 - May 2011
Ben E. Keith January 2005 - June 2009
Molina Ventures January 2001 - December 2004
Jar Bar Inc January 1998 - January 2001
Pappadeaux Seafood Kitchen January 1997 - January 1998
Skills
Computer Hardware, Troubleshooting, Inventory Management, Problem Solving, Software Installation, Microsoft Office, Visio, Customer Service, Windows, Customer Relations, Vendor, Scheduling, Cisco, Hardware, Call Center, Excel, Operating Systems, SLA, Word, Customer Satisfaction, Selling, Routers, Microsoft Excel, Microsoft Word, Windows 7, CCNA, Call Centers, Cisco Technologies, DNS, Data Center, Information Technology, LAN-WAN, Management, Networking, Process Scheduler, Sales, Servers, Software Documentation, Switches, System Deployment, Technical Support, VPN, Disaster Recovery, Windows XP, Leadership, System Administration, Active Directory, Help Desk Support, DHCP, BMC Remedy
Education
ITT Technical Institute-Richardson 2011 — 2013
Bachelor of Applied Science (B.A.Sc.), Information Systems Cyber-security, 4.0
ITT Technical Institute - Richardson Campus 2009 — 2011
Associate of Applied Science, Information Technologies - Computer Network Systems
PepsiCo May 2015 - Present
PepsiCo October 2013 - Present
Kintetsu Global IT, Inc. May 2012 - October 2013
HP Enterprise Services June 2011 - May 2012
Telvista May 2011 - June 2011
TCS Consultants July 2009 - May 2011
Ben E. Keith January 2005 - June 2009
Molina Ventures January 2001 - December 2004
Jar Bar Inc January 1998 - January 2001
Pappadeaux Seafood Kitchen January 1997 - January 1998
Skills
Computer Hardware, Troubleshooting, Inventory Management, Problem Solving, Software Installation, Microsoft Office, Visio, Customer Service, Windows, Customer Relations, Vendor, Scheduling, Cisco, Hardware, Call Center, Excel, Operating Systems, SLA, Word, Customer Satisfaction, Selling, Routers, Microsoft Excel, Microsoft Word, Windows 7, CCNA, Call Centers, Cisco Technologies, DNS, Data Center, Information Technology, LAN-WAN, Management, Networking, Process Scheduler, Sales, Servers, Software Documentation, Switches, System Deployment, Technical Support, VPN, Disaster Recovery, Windows XP, Leadership, System Administration, Active Directory, Help Desk Support, DHCP, BMC Remedy
Education
ITT Technical Institute-Richardson 2011 — 2013
Bachelor of Applied Science (B.A.Sc.), Information Systems Cyber-security, 4.0
ITT Technical Institute - Richardson Campus 2009 — 2011
Associate of Applied Science, Information Technologies - Computer Network Systems
Magly Miller Magly Miller's Telvista Experience April 2006 - January 2008
Job Talent Acquistion, Senior Recruiter at TD Ameritrade
Industry Financial Services
Experience
TD Ameritrade August 2014 - Present
TD Ameritrade January 2008 - August 2014
Telvista April 2006 - January 2008
Boys & Girls Clubs of Greater Fort Worth March 2004 - March 2006
Skills
Talent Acquisition, Interviewing, Onboarding, Hiring, Applicant Tracking..., Call Center, Customer Service, Recruiting, Interviews, PeopleSoft, Human Resources, Call Centers, College Recruiting, Contract Recruitment, Employee Relations, HR Policies, Coaching, Management, Leadership, Talent Management, Training, Employee Benefits, Team Building, Vendor Management, Payroll, Employee Engagement, Employee Training
Education
Midwestern State University 1993 — 1999
TD Ameritrade August 2014 - Present
TD Ameritrade January 2008 - August 2014
Telvista April 2006 - January 2008
Boys & Girls Clubs of Greater Fort Worth March 2004 - March 2006
Skills
Talent Acquisition, Interviewing, Onboarding, Hiring, Applicant Tracking..., Call Center, Customer Service, Recruiting, Interviews, PeopleSoft, Human Resources, Call Centers, College Recruiting, Contract Recruitment, Employee Relations, HR Policies, Coaching, Management, Leadership, Talent Management, Training, Employee Benefits, Team Building, Vendor Management, Payroll, Employee Engagement, Employee Training
Education
Midwestern State University 1993 — 1999
David Earnshaw David Earnshaw's Telvista Experience 2002 - 2005
Job Controller in Senior Care / Senior Living
Industry Hospital & Health Care
Experience
Presbyterian Communities and Services 2014 - Present
Oil & Gas Services Company 2013 - 2014
BG Staffing 2012 - 2013
LinkAmerica Corporation 2012 - 2012
Amweld International, LLC 2011 - 2012
Snelling 2009 - 2011
PHNS 2007 - 2009
First American Real Estate Tax Services 2005 - 2007
Telvista 2002 - 2005
Avaya 1997 - 2002
Skills
Big 4, CPA, Team Leadership, Teamwork, Process Improvement, Cash Flow, Cash Flow Forecasting, Customer Profitability, Operations, Month End Close, Reporting & Analysis, Year End Close, Audit Support, Budgeting, Forecasting, Revenue Forecasting, Private Equity, Interim Management, Self Starter, Prioritization, Deadline Oriented, Diligent, Timely, Mentoring
Education
Texas A&M University - Mays Business School 1980 — 1984
BBA, Accounting
CPA - State of Texas
Presbyterian Communities and Services 2014 - Present
Oil & Gas Services Company 2013 - 2014
BG Staffing 2012 - 2013
LinkAmerica Corporation 2012 - 2012
Amweld International, LLC 2011 - 2012
Snelling 2009 - 2011
PHNS 2007 - 2009
First American Real Estate Tax Services 2005 - 2007
Telvista 2002 - 2005
Avaya 1997 - 2002
Skills
Big 4, CPA, Team Leadership, Teamwork, Process Improvement, Cash Flow, Cash Flow Forecasting, Customer Profitability, Operations, Month End Close, Reporting & Analysis, Year End Close, Audit Support, Budgeting, Forecasting, Revenue Forecasting, Private Equity, Interim Management, Self Starter, Prioritization, Deadline Oriented, Diligent, Timely, Mentoring
Education
Texas A&M University - Mays Business School 1980 — 1984
BBA, Accounting
CPA - State of Texas
Nadalyn Miller Nadalyn Miller's Telvista Experience November 2010 - April 2011
Job Constant, consistent improvement.
Industry Writing and Editing
Experience
PepsiCo July 2014 - Present
PepsiCo June 2013 - November 2013
AT&T January 2012 - April 2013
AT&T April 2011 - December 2011
Telvista November 2010 - April 2011
Intervoice January 2000 - April 2001
Higher Education Technology Company June 1998 - December 1998
Sabre Systems Inc. October 1997 - May 1998
Office of Telecommunications and Information Services October 1996 - September 1997
Sprint December 1994 - October 1996
Skills
Software Documentation, Technical Writing, Visio, Technical Documentation, Business Analysis, Call Center, Instructional Design, Technical Support, Access, Microsoft Office, SDLC, Troubleshooting, Customer Service, Program Management, Testing, Project Management, Security, Training, Management, Call Centers, Networking, Vendor Management, Human Resources, Quality Assurance, Proposal Writing, Team Leadership, Analysis, Telecommunications, Databases, Leadership, Requirements Analysis, Integration, System Administration
Education
Certification - Society for Technical Communication 2010 — 2010
Certification, Technical Writing
Texas A&M University 1988 — 1990
MS, Management Information Systems
University of Mississippi 1978 — 1980
BS, Education
PepsiCo July 2014 - Present
PepsiCo June 2013 - November 2013
AT&T January 2012 - April 2013
AT&T April 2011 - December 2011
Telvista November 2010 - April 2011
Intervoice January 2000 - April 2001
Higher Education Technology Company June 1998 - December 1998
Sabre Systems Inc. October 1997 - May 1998
Office of Telecommunications and Information Services October 1996 - September 1997
Sprint December 1994 - October 1996
Skills
Software Documentation, Technical Writing, Visio, Technical Documentation, Business Analysis, Call Center, Instructional Design, Technical Support, Access, Microsoft Office, SDLC, Troubleshooting, Customer Service, Program Management, Testing, Project Management, Security, Training, Management, Call Centers, Networking, Vendor Management, Human Resources, Quality Assurance, Proposal Writing, Team Leadership, Analysis, Telecommunications, Databases, Leadership, Requirements Analysis, Integration, System Administration
Education
Certification - Society for Technical Communication 2010 — 2010
Certification, Technical Writing
Texas A&M University 1988 — 1990
MS, Management Information Systems
University of Mississippi 1978 — 1980
BS, Education
John Pilgrim John Pilgrim's Telvista Experience November 2004 - June 2006
Job Helpdesk Tier II
Industry Information Technology and Services
Experience
MSI (Mortgage Services III, LLC) October 2014 - Present
Best Buy September 2012 - September 2014
Follett Higher Education Group August 2010 - January 2012
Premier Fulfillment Inc. August 2009 - December 2009
Telvista November 2004 - June 2006
Southwest Airlines Federal Credit Union July 2003 - May 2004
Education Service Center, Region XI October 2001 - July 2003
Skills
Windows 7, Technical Support, Microsoft Exchange, Troubleshooting, Computer Hardware, Windows Vista, Active Directory, System Administration, Help Desk Support, Networking, Software Installation, Windows, Customer Service, Access, TCP/IP, Windows Server, SharePoint, VMware, Help, Windows 8, Windows 8.1, Windows 10, iPhone, IP Phones, Phone System...
Education
The University of Texas at Arlington 2010 — 2012
Interdisciplinary Studies, Russian Studies, Computer Information Studies
Voronezh State University 2011 — 2011
Russian Studies
Tarrant County College 2006 — 2008
Associates of Arts, Computer Science
DeVry University 2003 — 2003
Computer Information Systems
Data Train Institute 2001 — 2001
A+ certificate, A+ Certification
S. TX Community College 1996 — 1997
Biology Major
MSI (Mortgage Services III, LLC) October 2014 - Present
Best Buy September 2012 - September 2014
Follett Higher Education Group August 2010 - January 2012
Premier Fulfillment Inc. August 2009 - December 2009
Telvista November 2004 - June 2006
Southwest Airlines Federal Credit Union July 2003 - May 2004
Education Service Center, Region XI October 2001 - July 2003
Skills
Windows 7, Technical Support, Microsoft Exchange, Troubleshooting, Computer Hardware, Windows Vista, Active Directory, System Administration, Help Desk Support, Networking, Software Installation, Windows, Customer Service, Access, TCP/IP, Windows Server, SharePoint, VMware, Help, Windows 8, Windows 8.1, Windows 10, iPhone, IP Phones, Phone System...
Education
The University of Texas at Arlington 2010 — 2012
Interdisciplinary Studies, Russian Studies, Computer Information Studies
Voronezh State University 2011 — 2011
Russian Studies
Tarrant County College 2006 — 2008
Associates of Arts, Computer Science
DeVry University 2003 — 2003
Computer Information Systems
Data Train Institute 2001 — 2001
A+ certificate, A+ Certification
S. TX Community College 1996 — 1997
Biology Major
Justin Vokey Justin Vokey's Telvista Experience October 2005 - April 2008
Job Developer at PlumChoice Online PC Services
Industry Information Technology and Services
Experience
PlumChoice Online PC Services August 2011 - Present
PlumChoice Online PC Services April 2008 - August 2011
Telvista October 2005 - April 2008
My Crystal's Computer & Network June 2003 - April 2004
Microsoft via CompConTech January 2001 - September 2001
Trammell Crow Company via Sapphire Technologies September 2000 - December 2000
First Horizon Home Loans June 1996 - September 2000
Education
Dallas Baptist University 2007 — 2009
BBS, Management Information Systems
Dallas Baptist University 2007 — 2009
BBS, Management Information System
Richland Community College 2001 — 2006
AAS, Computer Networking
Richland Community College 1991 — 1995
AS, Arts & Sciences
PlumChoice Online PC Services August 2011 - Present
PlumChoice Online PC Services April 2008 - August 2011
Telvista October 2005 - April 2008
My Crystal's Computer & Network June 2003 - April 2004
Microsoft via CompConTech January 2001 - September 2001
Trammell Crow Company via Sapphire Technologies September 2000 - December 2000
First Horizon Home Loans June 1996 - September 2000
Education
Dallas Baptist University 2007 — 2009
BBS, Management Information Systems
Dallas Baptist University 2007 — 2009
BBS, Management Information System
Richland Community College 2001 — 2006
AAS, Computer Networking
Richland Community College 1991 — 1995
AS, Arts & Sciences
Arturo Corpus Arturo Corpus's Telvista Experience 2006 - 2009
Job AGENTE DE SEGURIDAD SOCIAL en FAMEX
Industry Investment Management
Experience
famex AGENTE DE SEGURIDAD SOCIALFAMEXJanuary 1997 - Present
telvista 2006 - 2009
Telvista 2005 - 2009
telvista 2006 - 2007
Education
Universidad del Valle de México 2008 — 2009
MAESTRIA, LA ADMINISTRACION DE LA DOCENCIA
Centro de Enseñanza Técnica Industrial 1981 — 1984
mantenimiento industrial, fisicomatematico
famex AGENTE DE SEGURIDAD SOCIALFAMEXJanuary 1997 - Present
telvista 2006 - 2009
Telvista 2005 - 2009
telvista 2006 - 2007
Education
Universidad del Valle de México 2008 — 2009
MAESTRIA, LA ADMINISTRACION DE LA DOCENCIA
Centro de Enseñanza Técnica Industrial 1981 — 1984
mantenimiento industrial, fisicomatematico
Charlie Isaksson Charlie Isaksson's Telvista Experience May 2005 - November 2006
Job Data Scientist at Netscout
Industry Computer Software
Experience
NETSCOUT January 2015 - Present
Tektronix Communications July 2010 - January 2015
Southern Methodist University August 2007 - July 2010
Snabbo May 2008 - August 2008
Brookhaven College November 2006 - August 2007
Telvista May 2005 - November 2006
Skills
Dev C++, C++, Linux, C, Java, XML, Solaris, Databases, TCP/IP, DHCP, DNS, Perl, Visual Studio, Unix, Apache, UML, Shell Scripting, Automation, Software Engineering, Software Development, Software Design, Testing, PHP, CSS, Spring, HTML, MySQL, C#
Education
Southern Methodist University 2007 — 2011
Ph.D., Data Mining - Data stream
Mid Sweden University 2002 — 2005
M.S, Computer Science
NETSCOUT January 2015 - Present
Tektronix Communications July 2010 - January 2015
Southern Methodist University August 2007 - July 2010
Snabbo May 2008 - August 2008
Brookhaven College November 2006 - August 2007
Telvista May 2005 - November 2006
Skills
Dev C++, C++, Linux, C, Java, XML, Solaris, Databases, TCP/IP, DHCP, DNS, Perl, Visual Studio, Unix, Apache, UML, Shell Scripting, Automation, Software Engineering, Software Development, Software Design, Testing, PHP, CSS, Spring, HTML, MySQL, C#
Education
Southern Methodist University 2007 — 2011
Ph.D., Data Mining - Data stream
Mid Sweden University 2002 — 2005
M.S, Computer Science
Christopher Roeder Christopher Roeder's Telvista Experience December 2010 - Present
Job FiOS Tech Support Analyst, 3D Website Developer
Industry Telecommunications
Experience
Nova Subsidiaries; Nova Estates May 2013 - Present
Telvista December 2010 - Present
Aegis Communications Inc. October 2009 - December 2010
jcpenney May 2006 - January 2008
Skills
Computer Proficiency, Computer Repair, Computer Maintenance, Technical Support, Windows, Telecommunications, Call Centers, Computer Network..., Web Development, Web Design, Computer Graphics, 3D graphics, Lightwave, Photoshop, Adobe Creative Suite, C++, JavaScript, HTML, PC building, Troubleshooting, Human Resources, Sales, Networking, Customer Service
Education
Central New Mexico Community College 2005 — 2008
Associate of Science (A.S.), Computing Technology, Computer Animation Concentration, 3.8
James Bowie High School 2001 — 2004
High School Diploma, Computer Multimedia, Fine Arts
Nova Subsidiaries; Nova Estates May 2013 - Present
Telvista December 2010 - Present
Aegis Communications Inc. October 2009 - December 2010
jcpenney May 2006 - January 2008
Skills
Computer Proficiency, Computer Repair, Computer Maintenance, Technical Support, Windows, Telecommunications, Call Centers, Computer Network..., Web Development, Web Design, Computer Graphics, 3D graphics, Lightwave, Photoshop, Adobe Creative Suite, C++, JavaScript, HTML, PC building, Troubleshooting, Human Resources, Sales, Networking, Customer Service
Education
Central New Mexico Community College 2005 — 2008
Associate of Science (A.S.), Computing Technology, Computer Animation Concentration, 3.8
James Bowie High School 2001 — 2004
High School Diploma, Computer Multimedia, Fine Arts
Steve McCain Steve McCain's Telvista Experience 2011 - 2011
Job Configuration Management Senior Analyst at Dell
Industry Information Technology and Services
Experience
Dell May 2013 - Present
Freelance Programmer April 2009 - Present
TEKsystems January 2013 - May 2013
Dell January 2013 - May 2013
CoreLogic January 2013 - May 2013
Buchanan Technologies/Colonial Savings February 2012 - January 2013
Technisource June 2011 - February 2012
Colonial Savings 2012 - 2012
Telvista 2011 - 2011
Quest Drape January 2008 - April 2009
Skills
Visual Basic, Customer Relations, Troubleshooting, Analysis, Problem Solving, VBA, Customer Service, Operating Systems, Documentation, Technical Writing, Software Development, MS Office Suite, Team Leadership, dos, batch programming, Windows 7, Windows XP Pro, Active Directory, Business Process..., Building Relationships, Intercultural..., Windows Deployment, Network Troubleshooting, Microsoft Excel, Microsoft Outlook, Training, Software Distribution, MDT, WAIK, SIM, MACT, Microsoft Office..., Latin, Higher Education, Educational Leadership, Software Documentation, Wise Installer, Wise Packaging, MSI Packaging, AutoIt, Orca, Dell KACE, Outlook, Microsoft SQL Server, Citrix, Technical Support, Hardware, VMware ESX, vSphere, VDI
Education
The University of Texas at Arlington 2009 — 2012
BA, English, Latin and History Minor
Massachusetts Institute of Technology 2011 — 2011
Independent Study, Neurobiology and Behavior, Ungraded Course
University of Phoenix 2008 — 2009
Graduate Studies in Business, Business Administration and Management, General, 3.85
Dell May 2013 - Present
Freelance Programmer April 2009 - Present
TEKsystems January 2013 - May 2013
Dell January 2013 - May 2013
CoreLogic January 2013 - May 2013
Buchanan Technologies/Colonial Savings February 2012 - January 2013
Technisource June 2011 - February 2012
Colonial Savings 2012 - 2012
Telvista 2011 - 2011
Quest Drape January 2008 - April 2009
Skills
Visual Basic, Customer Relations, Troubleshooting, Analysis, Problem Solving, VBA, Customer Service, Operating Systems, Documentation, Technical Writing, Software Development, MS Office Suite, Team Leadership, dos, batch programming, Windows 7, Windows XP Pro, Active Directory, Business Process..., Building Relationships, Intercultural..., Windows Deployment, Network Troubleshooting, Microsoft Excel, Microsoft Outlook, Training, Software Distribution, MDT, WAIK, SIM, MACT, Microsoft Office..., Latin, Higher Education, Educational Leadership, Software Documentation, Wise Installer, Wise Packaging, MSI Packaging, AutoIt, Orca, Dell KACE, Outlook, Microsoft SQL Server, Citrix, Technical Support, Hardware, VMware ESX, vSphere, VDI
Education
The University of Texas at Arlington 2009 — 2012
BA, English, Latin and History Minor
Massachusetts Institute of Technology 2011 — 2011
Independent Study, Neurobiology and Behavior, Ungraded Course
University of Phoenix 2008 — 2009
Graduate Studies in Business, Business Administration and Management, General, 3.85
Lavonna White Lavonna White's Telvista Experience August 2004 - November 2004
Job Student at Paris Junior College
Industry Information Technology and Services
Experience
Paris Junior College August 2011 - Present
U.S. Census Bureau February 2010 - July 2010
MTC/East Texas Treatment Facility September 2008 - December 2008
ComputerLand Network Technologies November 2007 - July 2008
TEKsystems at Nortel July 2006 - May 2007
East Texas Council of Governments March 2006 - July 2006
Kilgore Independent School District January 2006 - March 2006
Mid-Cities Wireless June 2005 - October 2005
Birdville Independent School District March 2005 - May 2005
Telvista August 2004 - November 2004
Skills
Troubleshooting, Networking, Computer Hardware, Technical Support, XP, Software Installation, Windows 7, Windows, Network Administration, Project Management, Hardware, Help Desk Support, Software Documentation, Wireless Networking, Routers, Access, Software, Security, Printers, Vendor Management, Databases, Computer Repair
Education
ATI Career Training Center 2004 — 2005
Diploma, Information Technology and Network Administration
Kilgore College 1987 — 1989
Associates Degree, Electronics
Paris Junior College August 2011 - Present
U.S. Census Bureau February 2010 - July 2010
MTC/East Texas Treatment Facility September 2008 - December 2008
ComputerLand Network Technologies November 2007 - July 2008
TEKsystems at Nortel July 2006 - May 2007
East Texas Council of Governments March 2006 - July 2006
Kilgore Independent School District January 2006 - March 2006
Mid-Cities Wireless June 2005 - October 2005
Birdville Independent School District March 2005 - May 2005
Telvista August 2004 - November 2004
Skills
Troubleshooting, Networking, Computer Hardware, Technical Support, XP, Software Installation, Windows 7, Windows, Network Administration, Project Management, Hardware, Help Desk Support, Software Documentation, Wireless Networking, Routers, Access, Software, Security, Printers, Vendor Management, Databases, Computer Repair
Education
ATI Career Training Center 2004 — 2005
Diploma, Information Technology and Network Administration
Kilgore College 1987 — 1989
Associates Degree, Electronics
Edward Goodfellow Edward Goodfellow's Telvista Experience February 2013 - April 2013
Job Advisor at RGA Heritage Marketing
Industry Computer Networking
Experience
RGA Heritage Marketing December 2013 - Present
Extend Health July 2013 - December 2013
Worldwide Tech Services April 2013 - July 2013
TelVista February 2013 - April 2013
B&E Systems 2001 - June 2012
IMS Computers April 1993 - June 2001
IMS Computers 1989 - 2001
Skills
Computer Hardware, Windows XP, Vista, and 7, System configuration,..., Computer Networking, Windows, Networking, Software Installation, System Configuration, CompTIA Network+..., Direct Sales, Microsoft Office, Team Building, Customer Satisfaction, Business, Windows Server, Team Leadership, Sales, Computer Maintenance, Cisco Technologies, Printers, Computer Repair, Network Administration, System Administration, Firewalls, Security, Wireless Networking, Windows Vista, Computers, Switches, Routers, Workstations, DNS, Technical Support, DHCP, Hardware, Outlook, Network Security, Customer Service, Operating Systems, Remote Desktop, Troubleshooting, TCP/IP, CCNA, Servers, Microsoft Certified..., LAN-WAN, Active Directory, Call Centers
Education
CCI Training Center 2012 — 2013
CompTIA A+, CompTIA Network+, Computer & Network Administration
Nassau Community College 1967 — 1972
Associate in Applied Science, Business Administration
RGA Heritage Marketing December 2013 - Present
Extend Health July 2013 - December 2013
Worldwide Tech Services April 2013 - July 2013
TelVista February 2013 - April 2013
B&E Systems 2001 - June 2012
IMS Computers April 1993 - June 2001
IMS Computers 1989 - 2001
Skills
Computer Hardware, Windows XP, Vista, and 7, System configuration,..., Computer Networking, Windows, Networking, Software Installation, System Configuration, CompTIA Network+..., Direct Sales, Microsoft Office, Team Building, Customer Satisfaction, Business, Windows Server, Team Leadership, Sales, Computer Maintenance, Cisco Technologies, Printers, Computer Repair, Network Administration, System Administration, Firewalls, Security, Wireless Networking, Windows Vista, Computers, Switches, Routers, Workstations, DNS, Technical Support, DHCP, Hardware, Outlook, Network Security, Customer Service, Operating Systems, Remote Desktop, Troubleshooting, TCP/IP, CCNA, Servers, Microsoft Certified..., LAN-WAN, Active Directory, Call Centers
Education
CCI Training Center 2012 — 2013
CompTIA A+, CompTIA Network+, Computer & Network Administration
Nassau Community College 1967 — 1972
Associate in Applied Science, Business Administration
Rochelle Whittle Rochelle Whittle's Telvista Experience March 2010 - November 2010
Job Bachelor Student At ITT
Industry Computer Networking
Experience
SoftLayer Technologies, Inc. March 2011 - Present
Telvista March 2010 - November 2010
Skills
Windows, Troubleshooting, Network Administration, Windows 7, XP, Windows Server, Computer Hardware, Linux, Operating Systems, DNS, Technical Support, Software Installation, Networking
Education
ITT Technical Institute-Arlington 2011 — 2013
Information Systems and Cyber Security, Computer and Information Systems Security/Information Assurance, 3.74
ITT Technical Institute 2008 — 2010
Associates, Computer Networking Systems
SoftLayer Technologies, Inc. March 2011 - Present
Telvista March 2010 - November 2010
Skills
Windows, Troubleshooting, Network Administration, Windows 7, XP, Windows Server, Computer Hardware, Linux, Operating Systems, DNS, Technical Support, Software Installation, Networking
Education
ITT Technical Institute-Arlington 2011 — 2013
Information Systems and Cyber Security, Computer and Information Systems Security/Information Assurance, 3.74
ITT Technical Institute 2008 — 2010
Associates, Computer Networking Systems
Keshawn Payne Keshawn Payne's Telvista Experience July 2010 - Present
Job Human Resource Business Partner at Telvista
Industry Outsourcing/Offshoring
Experience
Telvista July 2010 - Present
Telvista Inc. October 2007 - July 2010
Telvista Inc. August 2006 - October 2007
Skills
Recruitment/Retention, Conducting Interviews, Employee Relations, I-9 Compliance, Employee Benefits, Coaching, New Hire Orientation, Grievance Resolution, Adjudication, Candidate Assessment, Employee Referral..., Recruiting, New Hire Orientations, Interviews, Applicant Tracking...
Education
Averett University 2008 — 2010
MBA
Ferrum College 2002 — 2006
BSW, Social Work
Telvista July 2010 - Present
Telvista Inc. October 2007 - July 2010
Telvista Inc. August 2006 - October 2007
Skills
Recruitment/Retention, Conducting Interviews, Employee Relations, I-9 Compliance, Employee Benefits, Coaching, New Hire Orientation, Grievance Resolution, Adjudication, Candidate Assessment, Employee Referral..., Recruiting, New Hire Orientations, Interviews, Applicant Tracking...
Education
Averett University 2008 — 2010
MBA
Ferrum College 2002 — 2006
BSW, Social Work
JimJ M JimJ M's Telvista Experience April 2011 - June 2011
Job Associate Technician Switch at Verizon Wireless
Industry Information Technology and Services
Experience
Verizon Wireless August 2014 - Present
Verizon Wireless February 2012 - Present
Williamson-Dickie Mfg. Co. January 2012 - April 2012
TEKsystems August 2011 - January 2012
Telvista April 2011 - June 2011
PrimeControls November 2010 - December 2010
CeleroCorp June 2009 - June 2010
Skills
Microsoft Office, Windows, Operating Systems, Windows 7, Active Directory, Windows Server, Customer Service, Outlook, XP, Troubleshooting, Software Installation, Network Administration, Networking, Technical Support, Routers, Databases, Help Desk Support, Network Security, Laptops, Information Technology, Printers, Windows XP
Education
My Computer Career 2010 — 2011
A+, Net+, MCP, MCDST, MCST, MCITP, IT Certifications
DeVry University 2002 — 2004
BSTM, Technicial Managemnt
St Philips College 1996 — 2001
AAS, Application Specialist
Verizon Wireless August 2014 - Present
Verizon Wireless February 2012 - Present
Williamson-Dickie Mfg. Co. January 2012 - April 2012
TEKsystems August 2011 - January 2012
Telvista April 2011 - June 2011
PrimeControls November 2010 - December 2010
CeleroCorp June 2009 - June 2010
Skills
Microsoft Office, Windows, Operating Systems, Windows 7, Active Directory, Windows Server, Customer Service, Outlook, XP, Troubleshooting, Software Installation, Network Administration, Networking, Technical Support, Routers, Databases, Help Desk Support, Network Security, Laptops, Information Technology, Printers, Windows XP
Education
My Computer Career 2010 — 2011
A+, Net+, MCP, MCDST, MCST, MCITP, IT Certifications
DeVry University 2002 — 2004
BSTM, Technicial Managemnt
St Philips College 1996 — 2001
AAS, Application Specialist
Pete Bouakhong's Telvista Experience December 2001 - June 2002
Job IT Professional Consultant
Industry Information Technology and Services
Experience
Professional IT Consultant February 2014 - March 2015
Fujitsu Technology Solutions July 2013 - January 2014
Northrop Grumman Corporation July 2012 - October 2012
Santander Consumer USA Inc. September 2011 - December 2011
ATC Logistics & Electronics Inc. March 2011 - May 2011
Copy & Ship HQ of Colleyville June 2007 - March 2010
Trammell Crow Company August 2006 - November 2006
AIG August 2004 - August 2006
Allstate June 2002 - August 2004
Telvista December 2001 - June 2002
Skills
Help Desk Support, Information Technology, Windows 7, Windows XP, Networking, Process Improvement, Customer Service, Active Directory, Group Policy, Cisco VPN, Technical Documentation, Windows Server, Mainframe AS/400, Citrix XenApp, Terminal Services, Vendor Relations, Desktop Support, RSA Security, Business Owner, Mentoring, Visual Basic, Exchange Server 5.5/2003, MS Office 2007/2010/365, Technical Support, Software Documentation, BMC Remedy, Help Desk Institute, Call Centers, Remote Troubleshooting, SAP
Education
The University of Texas at Arlington 1999 — 2001
Bachelor's Degree, Management Information Systems
Tarrant County College 1998 — 1999
Business Administration and Management, General
North Lake College 1997 — 1998
Business Administration and Management, General
Professional IT Consultant February 2014 - March 2015
Fujitsu Technology Solutions July 2013 - January 2014
Northrop Grumman Corporation July 2012 - October 2012
Santander Consumer USA Inc. September 2011 - December 2011
ATC Logistics & Electronics Inc. March 2011 - May 2011
Copy & Ship HQ of Colleyville June 2007 - March 2010
Trammell Crow Company August 2006 - November 2006
AIG August 2004 - August 2006
Allstate June 2002 - August 2004
Telvista December 2001 - June 2002
Skills
Help Desk Support, Information Technology, Windows 7, Windows XP, Networking, Process Improvement, Customer Service, Active Directory, Group Policy, Cisco VPN, Technical Documentation, Windows Server, Mainframe AS/400, Citrix XenApp, Terminal Services, Vendor Relations, Desktop Support, RSA Security, Business Owner, Mentoring, Visual Basic, Exchange Server 5.5/2003, MS Office 2007/2010/365, Technical Support, Software Documentation, BMC Remedy, Help Desk Institute, Call Centers, Remote Troubleshooting, SAP
Education
The University of Texas at Arlington 1999 — 2001
Bachelor's Degree, Management Information Systems
Tarrant County College 1998 — 1999
Business Administration and Management, General
North Lake College 1997 — 1998
Business Administration and Management, General
Edward Saldivar Edward Saldivar's Telvista Experience March 2002 - May 2004
Job GNOC Engineer Alcatel Lucent at Tekmark Global Solutions
Industry Telecommunications
Experience
Tekmark Global Solutions October 2012 - Present
Frontier Communications July 2011 - October 2012
Verizon May 2004 - March 2010
Telvista March 2002 - May 2004
Stream International October 1998 - March 2002
Skills
DSL, Networking, Technical Support, VoIP, Telecommunications, Cisco Technologies, Call Center, Vendor Management, TCP/IP, Wireless Networking, Network Administration, Troubleshooting, Switches, Windows Server, Fiber Optics, FTTx, WAN, Network Design, Avaya, LAN-WAN, Process Improvement, Ethernet, Software Documentation, Telephony, Aspect ACD, Juniper, ATM networks, Optical Fiber, Computer Network..., SDH, ATM Networks, Juniper Technologies, Call Centers
Education
Sam Houston State University 1975 — 1980
BFA Radio, Television, Film; Marketing
Rio Hondo High School
Tekmark Global Solutions October 2012 - Present
Frontier Communications July 2011 - October 2012
Verizon May 2004 - March 2010
Telvista March 2002 - May 2004
Stream International October 1998 - March 2002
Skills
DSL, Networking, Technical Support, VoIP, Telecommunications, Cisco Technologies, Call Center, Vendor Management, TCP/IP, Wireless Networking, Network Administration, Troubleshooting, Switches, Windows Server, Fiber Optics, FTTx, WAN, Network Design, Avaya, LAN-WAN, Process Improvement, Ethernet, Software Documentation, Telephony, Aspect ACD, Juniper, ATM networks, Optical Fiber, Computer Network..., SDH, ATM Networks, Juniper Technologies, Call Centers
Education
Sam Houston State University 1975 — 1980
BFA Radio, Television, Film; Marketing
Rio Hondo High School
Lazaro Felix Lazaro Felix's Telvista Experience April 1999 - August 2009
Job IT Manager
Industry Information Technology and Services
Experience
Internet Services Corporation May 2015 - Present
Jiang Dong North America Inc. 2010 - April 2015
Universal Product Concepts Inc. August 2009 - January 2010
Telvista April 1999 - August 2009
Skills
Call Center, Avaya, Contact Centers, Vendor Management, Management, Workforce Management, Call Centers, BPO, Outsourcing, Telecommunications, Switches, Routers, Network Administration, Networking, Cisco Technologies, Project Management, Checkpoint, Network Security, VPN, Troubleshooting, Integration, Active Directory, WAN, Firewalls, Windows Server, VoIP, TCP/IP, Disaster Recovery, Network Design, Wireless Networking, Servers, Data Center, IT Management, Windows XP, DNS, Network Engineering, Network Architecture, CCNA, ITIL, VMware, System Administration, Virtualization, Computer Hardware, IP, Security, Information Security..., Cloud Computing, Team-oriented, Team Leadership, Team Management
Education
Instituto Tecnológico de Tijuana 1997 — 2002
1, Computer Systems
Internet Services Corporation May 2015 - Present
Jiang Dong North America Inc. 2010 - April 2015
Universal Product Concepts Inc. August 2009 - January 2010
Telvista April 1999 - August 2009
Skills
Call Center, Avaya, Contact Centers, Vendor Management, Management, Workforce Management, Call Centers, BPO, Outsourcing, Telecommunications, Switches, Routers, Network Administration, Networking, Cisco Technologies, Project Management, Checkpoint, Network Security, VPN, Troubleshooting, Integration, Active Directory, WAN, Firewalls, Windows Server, VoIP, TCP/IP, Disaster Recovery, Network Design, Wireless Networking, Servers, Data Center, IT Management, Windows XP, DNS, Network Engineering, Network Architecture, CCNA, ITIL, VMware, System Administration, Virtualization, Computer Hardware, IP, Security, Information Security..., Cloud Computing, Team-oriented, Team Leadership, Team Management
Education
Instituto Tecnológico de Tijuana 1997 — 2002
1, Computer Systems
David Kunold, M.B.A. S.P.H.R. David Kunold, M.B.A. S.P.H.R.'s Telvista Experience November 2008 - November 2010
Job HR Consultant
Industry Human Resources
Experience
HR On Call July 2011 - Present
Telvista November 2008 - November 2010
Jack in the Box February 2002 - July 2008
HMS Host December 1995 - February 2002
Skills
Employee Relations, Labor Relations, Benefits Administration, Organizational..., Performance Management, Talent Acquisition, Policy/Procedure..., Recruitment/Retention, Full-cycle Recruiting, Employee Handbooks, Safety Management, Incentive Programs, Strategic Thinking, Tactical Planning, Program Development, Program Evaluation, Contract Negotiation, Management Consulting
Education
National University 1979 — 1981
M.A., Counseling
National University 1978 — 1979
M.B.A., Business Administration
California Baptist University 1972 — 1976
BA, Religious Studies
HR On Call July 2011 - Present
Telvista November 2008 - November 2010
Jack in the Box February 2002 - July 2008
HMS Host December 1995 - February 2002
Skills
Employee Relations, Labor Relations, Benefits Administration, Organizational..., Performance Management, Talent Acquisition, Policy/Procedure..., Recruitment/Retention, Full-cycle Recruiting, Employee Handbooks, Safety Management, Incentive Programs, Strategic Thinking, Tactical Planning, Program Development, Program Evaluation, Contract Negotiation, Management Consulting
Education
National University 1979 — 1981
M.A., Counseling
National University 1978 — 1979
M.B.A., Business Administration
California Baptist University 1972 — 1976
BA, Religious Studies
Derwin Peterson Derwin Peterson's Telvista Experience March 2011 - September 2014
Job Site Director at Telvista
Industry Outsourcing/Offshoring
Experience
Telvista March 2011 - September 2014
Telvista November 2008 - February 2011
Telvista September 2007 - October 2008
Telvista August 2006 - August 2007
John Wilson Trucking Inc. January 2004 - July 2006
Michelin April 2002 - January 2004
US Army August 1990 - March 2002
Skills
Leadership, Management, Call Center, Strategic Planning, Microsoft Office, Coaching, Human Resources, Quality Assurance, Operations Management, Customer Service, Military, Talent Management, Call Centers, Workforce Management, BPO, Leadership Development, Customer Satisfaction, Process Improvement, Customer Experience, Team Leadership, Outsourcing, Vendor Management, Team Building, Training, Performance Management, Program Management, Six Sigma, CRM, Business Process..., Cross-functional Team..., Customer Retention, Software Documentation, Proposal Writing
Education
North Carolina Agricultural and Technical State University
BS, Architectural Engineering
Westover Senior High School
Telvista March 2011 - September 2014
Telvista November 2008 - February 2011
Telvista September 2007 - October 2008
Telvista August 2006 - August 2007
John Wilson Trucking Inc. January 2004 - July 2006
Michelin April 2002 - January 2004
US Army August 1990 - March 2002
Skills
Leadership, Management, Call Center, Strategic Planning, Microsoft Office, Coaching, Human Resources, Quality Assurance, Operations Management, Customer Service, Military, Talent Management, Call Centers, Workforce Management, BPO, Leadership Development, Customer Satisfaction, Process Improvement, Customer Experience, Team Leadership, Outsourcing, Vendor Management, Team Building, Training, Performance Management, Program Management, Six Sigma, CRM, Business Process..., Cross-functional Team..., Customer Retention, Software Documentation, Proposal Writing
Education
North Carolina Agricultural and Technical State University
BS, Architectural Engineering
Westover Senior High School
Jessie (Thornbury) King's Telvista Experience July 2008 - May 2009
Job Teaching Small Biz Owners to feel comfortable & confident running their own marketing!
Industry Marketing and Advertising
Experience
Arise Marketing Solutions 2012 - Present
James Lane Air Conditioning & Plumbing Co. November 2014 - August 2015
Pride in the Falls June 2013 - November 2014
Boardwalk Ferrari Maserati July 2012 - December 2012
Autoscope Foreign Car Care March 2010 - July 2012
Volt Technical Resources August 2009 - November 2009
Volt June 2009 - August 2009
Telvista July 2008 - May 2009
Andrea Polito Photography October 2007 - February 2008
Flash Photography December 2006 - May 2007
Skills
Social Media Marketing, Digital Marketing, Photography, Digital Photography, Event Planning, Automotive, Healthcare, Automotive Aftermarket, Automotive Repair, Designs, InDesign, Facebook, Video Editing, Brand Development, Blogging, Photoshop, Microsoft Office, SEO, Layout, Customer Service, Email Marketing, Start-ups, Online Marketing, Management, Marketing, Advertising, WordPress, Social Networking, Art, Editing, Web Design, Social Media, Public Speaking, Training
Education
Southern Methodist University 2004 — 2008
BA, Religious Studies, Anthropology
Plano West
Arise Marketing Solutions 2012 - Present
James Lane Air Conditioning & Plumbing Co. November 2014 - August 2015
Pride in the Falls June 2013 - November 2014
Boardwalk Ferrari Maserati July 2012 - December 2012
Autoscope Foreign Car Care March 2010 - July 2012
Volt Technical Resources August 2009 - November 2009
Volt June 2009 - August 2009
Telvista July 2008 - May 2009
Andrea Polito Photography October 2007 - February 2008
Flash Photography December 2006 - May 2007
Skills
Social Media Marketing, Digital Marketing, Photography, Digital Photography, Event Planning, Automotive, Healthcare, Automotive Aftermarket, Automotive Repair, Designs, InDesign, Facebook, Video Editing, Brand Development, Blogging, Photoshop, Microsoft Office, SEO, Layout, Customer Service, Email Marketing, Start-ups, Online Marketing, Management, Marketing, Advertising, WordPress, Social Networking, Art, Editing, Web Design, Social Media, Public Speaking, Training
Education
Southern Methodist University 2004 — 2008
BA, Religious Studies, Anthropology
Plano West
B. Michelle Meadows B. Michelle Meadows's Telvista Experience 2013 - 2013
Job Computer Software Professional
Industry Computer Software
Experience
Telvista 2013 - 2013
American Express Corporate Services January 1997 - September 1999
Skills
typing 60wpm, Outstanding..., computer experience 20+..., Cash Handling Experience, Hardware, Technical Support, HTML, Windows, Linux, Troubleshooting, JavaScript, SharePoint, CSS, Database management and..., Communications, Data Entry, Shipping & Receiving, Microsoft Office, Microsoft SQL Server, Visual Basic, FoxPro, Photoshop, Dreamweaver, DacEasy, PeopleSoft, Novell Netware, Microsoft Project, Microsoft Exchange, use of Plotter, printing, binding and..., research assistant, Digital Dictation, leal terminology, Medical Terminology, Pharmaceutical..., Cake Decorating, Baking, Cake Design, Machine Operation, Routing, Drill Press, Jigsaw, Electronics
Education
Tarrant County College 1995 — 1997
Certification Computer Science , Computer Science
Tarrant County College 1995 — 1997
Computer Science, 4.0
Telvista 2013 - 2013
American Express Corporate Services January 1997 - September 1999
Skills
typing 60wpm, Outstanding..., computer experience 20+..., Cash Handling Experience, Hardware, Technical Support, HTML, Windows, Linux, Troubleshooting, JavaScript, SharePoint, CSS, Database management and..., Communications, Data Entry, Shipping & Receiving, Microsoft Office, Microsoft SQL Server, Visual Basic, FoxPro, Photoshop, Dreamweaver, DacEasy, PeopleSoft, Novell Netware, Microsoft Project, Microsoft Exchange, use of Plotter, printing, binding and..., research assistant, Digital Dictation, leal terminology, Medical Terminology, Pharmaceutical..., Cake Decorating, Baking, Cake Design, Machine Operation, Routing, Drill Press, Jigsaw, Electronics
Education
Tarrant County College 1995 — 1997
Certification Computer Science , Computer Science
Tarrant County College 1995 — 1997
Computer Science, 4.0
Sam Behnam's Telvista Experience May 2006 - October 2006
Job Student at Baptist Missionary Association of America
Industry Religious Institutions
Experience
Baptist Missionary Association Theological Seminary July 2015 - Present
Career Sabbatical April 2011 - June 2015
CBRE February 2008 - April 2011
JCPenney February 2007 - September 2007
Telvista May 2006 - October 2006
Accounting Principals 2005 - 2005
Part-Time-Controllers (PTC-Financial-Staffing) 2000 - 2004
Telesis Management Company 1998 - 1999
Skills
Recruiting, Customer Service, Employee Relations, PeopleSoft, Talent Acquisition, Applicant Tracking..., Accounting, Employee Benefits, Hiring, Microsoft Excel
Education
Dallas County Community College 2013 — 2013
Business, Review courses
Collin County Community College 2011 — 2012
Business, Real Estate
SHERIDAN INSTITUTE OF TECHNOLOGY 2005 — 2005
Post Graduate, Human Resources Management, 3.94
The University of Texas at Dallas 1994 — 1997
BS, Accounting, 3.34
Baptist Missionary Association Theological Seminary July 2015 - Present
Career Sabbatical April 2011 - June 2015
CBRE February 2008 - April 2011
JCPenney February 2007 - September 2007
Telvista May 2006 - October 2006
Accounting Principals 2005 - 2005
Part-Time-Controllers (PTC-Financial-Staffing) 2000 - 2004
Telesis Management Company 1998 - 1999
Skills
Recruiting, Customer Service, Employee Relations, PeopleSoft, Talent Acquisition, Applicant Tracking..., Accounting, Employee Benefits, Hiring, Microsoft Excel
Education
Dallas County Community College 2013 — 2013
Business, Review courses
Collin County Community College 2011 — 2012
Business, Real Estate
SHERIDAN INSTITUTE OF TECHNOLOGY 2005 — 2005
Post Graduate, Human Resources Management, 3.94
The University of Texas at Dallas 1994 — 1997
BS, Accounting, 3.34
Herc Figueiredo Herc Figueiredo's Telvista Experience 2001 - 2004
Job Operations management and strategy excecution
Industry Consumer Services
Experience
Comcast Cable October 2014 - Present
Herculano Consulting LLC April 2014 - Present
Radialpoint April 2011 - April 2014
Comcast Cable 2014 - 2014
comcast 2014 - 2014
Comcast Cable 2014 - 2014
Radialpoint December 2009 - April 2011
HiWired May 2007 - November 2008
Ross-Simons September 2004 - May 2007
Telvista 2001 - 2004
Skills
Outsourcing Management, Partner Relationship..., P&L, Competitive Analysis, Business Strategy, Outsourcing, Income Statement, Operations Management, Net Promoter Score, Management, Strategy, Sales Management, Sales, Leadership, Call Centers, Workforce Management, Partner Management, CRM, Agile Project Management, Account Management, Inbound Marketing, Strategic Planning, Program Management, Cross-functional Team..., Sales Operations, Strategic Leadership, Time Management, Team Leadership, Sales Process, Strategic Partnerships, Budgets, Telemarketing, Customer Experience, SaaS, Technical Support, B2B, Business Development, Executive Management, E-commerce, Analytics, Professional Services, Managed Services, Service Delivery, Contact Centers, Vendor Management, Multi-channel Marketing, Start-ups, Forecasting, Product Management, BPO
Education
Johnson and Wales University
Bachelor of Science (B.S.), International Business, 3.5 GPA
Katherine Gibbs School
PC Network Operations and Support
Bryant University
Business Administration and Management, General
Comcast Cable October 2014 - Present
Herculano Consulting LLC April 2014 - Present
Radialpoint April 2011 - April 2014
Comcast Cable 2014 - 2014
comcast 2014 - 2014
Comcast Cable 2014 - 2014
Radialpoint December 2009 - April 2011
HiWired May 2007 - November 2008
Ross-Simons September 2004 - May 2007
Telvista 2001 - 2004
Skills
Outsourcing Management, Partner Relationship..., P&L, Competitive Analysis, Business Strategy, Outsourcing, Income Statement, Operations Management, Net Promoter Score, Management, Strategy, Sales Management, Sales, Leadership, Call Centers, Workforce Management, Partner Management, CRM, Agile Project Management, Account Management, Inbound Marketing, Strategic Planning, Program Management, Cross-functional Team..., Sales Operations, Strategic Leadership, Time Management, Team Leadership, Sales Process, Strategic Partnerships, Budgets, Telemarketing, Customer Experience, SaaS, Technical Support, B2B, Business Development, Executive Management, E-commerce, Analytics, Professional Services, Managed Services, Service Delivery, Contact Centers, Vendor Management, Multi-channel Marketing, Start-ups, Forecasting, Product Management, BPO
Education
Johnson and Wales University
Bachelor of Science (B.S.), International Business, 3.5 GPA
Katherine Gibbs School
PC Network Operations and Support
Bryant University
Business Administration and Management, General
Bobby Meador's Telvista Experience 2001 - 2003
Job Network Security Consultant
Industry Information Technology and Services
Experience
Accudata Systems June 2015 - Present
Pluralsight March 2014 - Present
General Datatech January 2013 - May 2015
National Default Exchange August 2008 - January 2013
Check Point Software Technologies 2007 - 2008
CompuCom 2003 - 2007
Telvista 2001 - 2003
EDS 2000 - 2001
Skills
Cisco Security, IPS, ASA, Firewalls, PIX, IDS, Bluecoat, Juniper, CCSE, SSL VPN, NAC, FWSM, Ironport, Websense, VPN, RSA, Crossbeam, McAfee, Cisco Wireless, Cisco, Network Security, Nokia IPSO, Proxy, Cisco Switches, Content Filtering, Load Balancing, UTM, Cisco devices, DLP, F5 BigIP, Intrusion Detection, Security, Encryption, Endpoint Security, Vulnerability Management, Vulnerability Assessment, Antivirus, Data Loss Prevention, Cisco Call Manager, Cisco NAC, Checkpoint, Cisco Technologies, Remote Troubleshooting, Troubleshooting, RSA Security, Cisco Nexus, Unified Threat..., Routing, Computer Security, Network Engineering
Education
Collin County Community College 2006 — 2006
Cisco Networking CCNA/CCNP
Accudata Systems June 2015 - Present
Pluralsight March 2014 - Present
General Datatech January 2013 - May 2015
National Default Exchange August 2008 - January 2013
Check Point Software Technologies 2007 - 2008
CompuCom 2003 - 2007
Telvista 2001 - 2003
EDS 2000 - 2001
Skills
Cisco Security, IPS, ASA, Firewalls, PIX, IDS, Bluecoat, Juniper, CCSE, SSL VPN, NAC, FWSM, Ironport, Websense, VPN, RSA, Crossbeam, McAfee, Cisco Wireless, Cisco, Network Security, Nokia IPSO, Proxy, Cisco Switches, Content Filtering, Load Balancing, UTM, Cisco devices, DLP, F5 BigIP, Intrusion Detection, Security, Encryption, Endpoint Security, Vulnerability Management, Vulnerability Assessment, Antivirus, Data Loss Prevention, Cisco Call Manager, Cisco NAC, Checkpoint, Cisco Technologies, Remote Troubleshooting, Troubleshooting, RSA Security, Cisco Nexus, Unified Threat..., Routing, Computer Security, Network Engineering
Education
Collin County Community College 2006 — 2006
Cisco Networking CCNA/CCNP
Jed Friend's Telvista Experience October 2007 - March 2009
Job Regional Manager, Talent Development at Flowserve
Industry Human Resources
Experience
Flowserve November 2013 - Present
Informatics Incorporated June 2012 - November 2013
Associa February 2010 - September 2011
Telvista October 2007 - March 2009
Health Management Associates, Inc. 2001 - 2007
Shells Seafood 1998 - 2001
Skills
Career Assessment, Organizational Behavior, Psychological Testing, Project Management, Executive Search, Pre-employment Testing, Problem Solving, Organizational..., Succession Planning, Talent Acquisition, Performance Management, Talent Management, Employee Engagement, Employee Relations, Leadership Development, Human Resources, Onboarding, Executive Coaching, Training, Change Management, Career Development, Strategic HR, Workforce Planning, Team Leadership, Applicant Tracking..., Interviews, Leadership, Sourcing, Organizational Design, Coaching, Employer Branding, Strategy, Vendor Management, Organizational..., Management, HR Consulting, Hiring, Consulting, New Hire Orientations, Program Management, Technical Recruiting, Employee Benefits, Deferred Compensation, Human Capital, HRIS, HR Policies, College Recruiting
Education
Texas A&M University
Ph.D.
St. Mary's University
M.S.
University of California, Irvine
B.A.
Flowserve November 2013 - Present
Informatics Incorporated June 2012 - November 2013
Associa February 2010 - September 2011
Telvista October 2007 - March 2009
Health Management Associates, Inc. 2001 - 2007
Shells Seafood 1998 - 2001
Skills
Career Assessment, Organizational Behavior, Psychological Testing, Project Management, Executive Search, Pre-employment Testing, Problem Solving, Organizational..., Succession Planning, Talent Acquisition, Performance Management, Talent Management, Employee Engagement, Employee Relations, Leadership Development, Human Resources, Onboarding, Executive Coaching, Training, Change Management, Career Development, Strategic HR, Workforce Planning, Team Leadership, Applicant Tracking..., Interviews, Leadership, Sourcing, Organizational Design, Coaching, Employer Branding, Strategy, Vendor Management, Organizational..., Management, HR Consulting, Hiring, Consulting, New Hire Orientations, Program Management, Technical Recruiting, Employee Benefits, Deferred Compensation, Human Capital, HRIS, HR Policies, College Recruiting
Education
Texas A&M University
Ph.D.
St. Mary's University
M.S.
University of California, Irvine
B.A.
Maven Gardner Maven Gardner's Telvista Experience November 2001 - June 2002
Job Workforce Analyst at TeleTech
Industry Hospital & Health Care
Experience
TeleTech September 2014 - Present
TeleTech October 2013 - Present
TeleTech July 2013 - October 2013
Telvista Inc. March 2012 - July 2013
Aafes April 2007 - August 2007
American Red Cross March 2005 - December 2005
Gift Maven July 2002 - February 2005
KClinic October 2004 - November 2004
Telvista November 2001 - June 2002
Stream International December 2000 - November 2001
Skills
Software Documentation, Troubleshooting, Chart, Medical Coding, Healthcare, Administrative Work, Medical Records, Microsoft Office, Technical Support, Management, Customer Service, Call Centers, Sales, Training, Computer Hardware, Data Entry, Windows, Customer Satisfaction, Software Installation, Time Management
Education
Capella University 2011 — 2019
Bachelor's Degree, Business: Health Care Management
Remington College Dallas Campus 2004 — 2005
Diploma, Medical Assisting
TeleTech September 2014 - Present
TeleTech October 2013 - Present
TeleTech July 2013 - October 2013
Telvista Inc. March 2012 - July 2013
Aafes April 2007 - August 2007
American Red Cross March 2005 - December 2005
Gift Maven July 2002 - February 2005
KClinic October 2004 - November 2004
Telvista November 2001 - June 2002
Stream International December 2000 - November 2001
Skills
Software Documentation, Troubleshooting, Chart, Medical Coding, Healthcare, Administrative Work, Medical Records, Microsoft Office, Technical Support, Management, Customer Service, Call Centers, Sales, Training, Computer Hardware, Data Entry, Windows, Customer Satisfaction, Software Installation, Time Management
Education
Capella University 2011 — 2019
Bachelor's Degree, Business: Health Care Management
Remington College Dallas Campus 2004 — 2005
Diploma, Medical Assisting
Christian Cartledge Christian Cartledge's Telvista Experience April 2015 - Present
Job Currently Employed
Industry Information Technology and Services
Experience
Telvista April 2015 - Present
Lone Star Park April 2012 - July 2012
Skills
Computer Maintenance, Computer Hardware, Computer Proficiency, Microsoft Office, Microsoft Excel, Customer Service, Management, Marketing, Event Planning, Event Management, Public Speaking, Social Media Marketing, Social Media
Education
Guthrie Job Corps 2014 — 2015
N/A, Computer Technology, -
Tarrant County College
Telvista April 2015 - Present
Lone Star Park April 2012 - July 2012
Skills
Computer Maintenance, Computer Hardware, Computer Proficiency, Microsoft Office, Microsoft Excel, Customer Service, Management, Marketing, Event Planning, Event Management, Public Speaking, Social Media Marketing, Social Media
Education
Guthrie Job Corps 2014 — 2015
N/A, Computer Technology, -
Tarrant County College
Corey Carter Corey Carter's Telvista Experience 2012 - 2013
Job Consumer Services Professional
Industry Consumer Services
Experience
Cox Communications March 2014 - Present
ACS March 2013 - February 2014
Telvista 2012 - 2013
Walgreens July 2011 - January 2012
ExpressJet Airlines August 2007 - April 2010
Skills
Data entry, Inventory, Customer Service, Cashiering, Multi Tasking, Public Speaking, Networking, Management, Technical Support, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Data Entry, Customer Satisfaction, Computer Hardware, Call Centers
Education
Remington College- Baton Rouge 2004 — 2006
Associate's degree, Computer Systems Networking and Telecommunications, 4.0
Full Sail University
Bachelor of Arts (B.A.), Digital Cinematography
Cox Communications March 2014 - Present
ACS March 2013 - February 2014
Telvista 2012 - 2013
Walgreens July 2011 - January 2012
ExpressJet Airlines August 2007 - April 2010
Skills
Data entry, Inventory, Customer Service, Cashiering, Multi Tasking, Public Speaking, Networking, Management, Technical Support, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Data Entry, Customer Satisfaction, Computer Hardware, Call Centers
Education
Remington College- Baton Rouge 2004 — 2006
Associate's degree, Computer Systems Networking and Telecommunications, 4.0
Full Sail University
Bachelor of Arts (B.A.), Digital Cinematography
josen thomas josen thomas's Telvista Experience November 2003 - March 2004
Job ENTERPRISE SYS ADMINISTRATOR I,
Industry Information Technology and Services
Experience
InfraGard National Members Alliance (INMA) January 2014 - Present
UT Southwestern Medical Center at Dallas May 2013 - Present
UT Southwestern Medical Center, July 2009 - May 2013
UT Southwestern Medical Center, February 2007 - June 2009
DeVry University, January 2006 - December 2006
DeVry University July 2005 - January 2006
Telvista, November 2003 - March 2004
Skills
Troubleshooting, Operating Systems, Software Documentation, Network Administration, Technical Support, Databases, Servers, Software Installation, Networking, Unix, Disaster Recovery, Microsoft Office, System Administration, Windows Server, Testing, SQL, XML, Visio, Windows XP, Linux, Switches, Microsoft SQL Server, Database Administration, Windows, Integration, Programming, Network Security, Server Administration, Web Design, PHP, Photoshop, Dreamweaver, JavaScript, XP, Active Directory, VPN, Access, Wireless Networking, Computer Hardware..., Service Management, Server Management, VMware ESX, VMware Workstation, VMware Server, Graphic Design, CSS, HTML5, Data Center, SSL Certificates
Education
DeVry University 2005 — 2007
NSA, Network
ACE institute 2002 — 2003
net work diploma, A+ net + MCP
Winpro Institute pathanamathitaa 2000 — 2001
masters Diploma in information technology, Website designs and Graphicd Designs
Mahatma Gandhi University 1998 — 2001
bca, computer Application
InfraGard National Members Alliance (INMA) January 2014 - Present
UT Southwestern Medical Center at Dallas May 2013 - Present
UT Southwestern Medical Center, July 2009 - May 2013
UT Southwestern Medical Center, February 2007 - June 2009
DeVry University, January 2006 - December 2006
DeVry University July 2005 - January 2006
Telvista, November 2003 - March 2004
Skills
Troubleshooting, Operating Systems, Software Documentation, Network Administration, Technical Support, Databases, Servers, Software Installation, Networking, Unix, Disaster Recovery, Microsoft Office, System Administration, Windows Server, Testing, SQL, XML, Visio, Windows XP, Linux, Switches, Microsoft SQL Server, Database Administration, Windows, Integration, Programming, Network Security, Server Administration, Web Design, PHP, Photoshop, Dreamweaver, JavaScript, XP, Active Directory, VPN, Access, Wireless Networking, Computer Hardware..., Service Management, Server Management, VMware ESX, VMware Workstation, VMware Server, Graphic Design, CSS, HTML5, Data Center, SSL Certificates
Education
DeVry University 2005 — 2007
NSA, Network
ACE institute 2002 — 2003
net work diploma, A+ net + MCP
Winpro Institute pathanamathitaa 2000 — 2001
masters Diploma in information technology, Website designs and Graphicd Designs
Mahatma Gandhi University 1998 — 2001
bca, computer Application
Kevin Himes Kevin Himes's Telvista Experience January 2002 - January 2004
Job Staffing Manager
Industry Aviation & Aerospace
Experience
L-3 Communications April 2005 - Present
Cisco Systems October 2004 - April 2005
Software Spectrum August 2004 - September 2004
Verizon January 2004 - July 2004
Telvista January 2002 - January 2004
Insource Group 2001 - 2001
MCI 1997 - 2000
Human Resource Solutions - 1995 - 1997
Education
Texas A&M University-Commerce 2006 — 2010
MBA
L-3 Communications April 2005 - Present
Cisco Systems October 2004 - April 2005
Software Spectrum August 2004 - September 2004
Verizon January 2004 - July 2004
Telvista January 2002 - January 2004
Insource Group 2001 - 2001
MCI 1997 - 2000
Human Resource Solutions - 1995 - 1997
Education
Texas A&M University-Commerce 2006 — 2010
MBA
Amayea Maat's Telvista Experience December 2002 - November 2003
Job Group Manager, Corporate Technical Services, Mintec, Inc.
Industry Executive Office
Experience
Mintec, Inc. March 2013 - Present
Beyond Business Solutions, LLC April 2009 - Present
CIGNA Voluntary February 2012 - March 2013
Intuit May 2011 - January 2012
Intuit inc. November 2003 - January 2012
Intuit March 2010 - May 2011
Telvista December 2002 - November 2003
TelVista January 2002 - December 2002
Clearwire March 2001 - October 2001
Xerox January 2000 - March 2001
Skills
Process Improvement, Change Leadership, Team Building, Coaching, Performance Management, Program Management, Agile Project Management, Organizational..., Organizational..., Organizational Behavior, Customer Experience, Customer Focus, Certified Scrum Master, Certified Six Sigma..., Six Sigma, Change Management, Scrum, Leadership, Vendor Management, Project Management, Call Centers, Training, Customer Service, Cross-functional Team..., Management, Business Process..., Agile Methodologies, Recruiting, Business Development, Outsourcing, Management Consulting, Leadership Development, Start-ups, Strategic Planning, SaaS, CRM, Project Planning, Business Process, Employee Training, Strategy, Analysis, Integration, Budgets, Human Resources, Team Leadership
Education
Benedictine University 2009 — 2011
Masters of Science, Management & Org Behavior
LeTourneau University 2002 — 2004
BA, Business Administration
Mintec, Inc. March 2013 - Present
Beyond Business Solutions, LLC April 2009 - Present
CIGNA Voluntary February 2012 - March 2013
Intuit May 2011 - January 2012
Intuit inc. November 2003 - January 2012
Intuit March 2010 - May 2011
Telvista December 2002 - November 2003
TelVista January 2002 - December 2002
Clearwire March 2001 - October 2001
Xerox January 2000 - March 2001
Skills
Process Improvement, Change Leadership, Team Building, Coaching, Performance Management, Program Management, Agile Project Management, Organizational..., Organizational..., Organizational Behavior, Customer Experience, Customer Focus, Certified Scrum Master, Certified Six Sigma..., Six Sigma, Change Management, Scrum, Leadership, Vendor Management, Project Management, Call Centers, Training, Customer Service, Cross-functional Team..., Management, Business Process..., Agile Methodologies, Recruiting, Business Development, Outsourcing, Management Consulting, Leadership Development, Start-ups, Strategic Planning, SaaS, CRM, Project Planning, Business Process, Employee Training, Strategy, Analysis, Integration, Budgets, Human Resources, Team Leadership
Education
Benedictine University 2009 — 2011
Masters of Science, Management & Org Behavior
LeTourneau University 2002 — 2004
BA, Business Administration
Eleanor Murrell Eleanor Murrell's Telvista Experience June 2009 - Present
Job Technician IHD Support at Telvista
Industry Telecommunications
Experience
Telvista June 2009 - Present
The Plus Group December 2007 - October 2008
Time Warner Cable January 2007 - June 2007
TMT dba Whip In # 102 Convince Store December 2003 - December 2006
Lone Star Park @ Grand Prairie May 2001 - June 2003
Skills
Troubleshooting, Technical Support, Call Center
Education
DeVry University 2011 — 2013
Bachelor of Science in Technical Management Concentration in Criminal Justice, Criminal Justice, 3.28
Corinthain Colleges 2009 — 2011
Associate of Applied Science, Criminal Justice
Everest college 2009 — 2011
Associate Of Applied Science, Criminal Justice
Iverson Business College 2007 — 2009
completion of the Legal Asssistant Program, Legal Asssistant
Texas State Technical College 1991 — 1993
Associate of Applied Science, Information Management
Telvista June 2009 - Present
The Plus Group December 2007 - October 2008
Time Warner Cable January 2007 - June 2007
TMT dba Whip In # 102 Convince Store December 2003 - December 2006
Lone Star Park @ Grand Prairie May 2001 - June 2003
Skills
Troubleshooting, Technical Support, Call Center
Education
DeVry University 2011 — 2013
Bachelor of Science in Technical Management Concentration in Criminal Justice, Criminal Justice, 3.28
Corinthain Colleges 2009 — 2011
Associate of Applied Science, Criminal Justice
Everest college 2009 — 2011
Associate Of Applied Science, Criminal Justice
Iverson Business College 2007 — 2009
completion of the Legal Asssistant Program, Legal Asssistant
Texas State Technical College 1991 — 1993
Associate of Applied Science, Information Management
Scott Bradlee Scott Bradlee's Telvista Experience September 2005 - June 2006
Job Help Desk Support Tier 1.5 at Lockheed Martin
Industry Information Technology and Services
Experience
Lockheed Martin October 2011 - Present
Apex Systems November 2010 - November 2011
CSC March 2007 - January 2010
CSC March 2007 - August 2007
Telvista September 2005 - June 2006
Education
DeVry Institute of Technology
Tarrant County College
Associates, 2009
Lockheed Martin October 2011 - Present
Apex Systems November 2010 - November 2011
CSC March 2007 - January 2010
CSC March 2007 - August 2007
Telvista September 2005 - June 2006
Education
DeVry Institute of Technology
Tarrant County College
Associates, 2009
James Rodgers IV James Rodgers IV's Telvista Experience November 2010 - January 2011
Job jamesrodgersiv@gmail.com
Industry Computer Networking
Experience
AT&T Resource Technician January 2011 - Present
Telvista November 2010 - January 2011
McAfee June 2010 - August 2010
CSC Consulting March 2010 - June 2010
Interface Computer Communications November 2009 - December 2009
Capital One Auto Finance September 2008 - November 2009
Keep Austin Beautiful March 2007 - February 2009
Photography by James Rodgers 2003 - 2009
Buchanan Associates July 2008 - September 2008
TRC Staffing December 2006 - February 2008
Education
New Horizons of Cedar Rapids 2004 — 2005
MCSA, Network Engineer
Kirkwood Community College 2001 — 2004
AS, System Administration
J.J. Pearce High School
Richland Community College
The University of Texas at Austin
AT&T Resource Technician January 2011 - Present
Telvista November 2010 - January 2011
McAfee June 2010 - August 2010
CSC Consulting March 2010 - June 2010
Interface Computer Communications November 2009 - December 2009
Capital One Auto Finance September 2008 - November 2009
Keep Austin Beautiful March 2007 - February 2009
Photography by James Rodgers 2003 - 2009
Buchanan Associates July 2008 - September 2008
TRC Staffing December 2006 - February 2008
Education
New Horizons of Cedar Rapids 2004 — 2005
MCSA, Network Engineer
Kirkwood Community College 2001 — 2004
AS, System Administration
J.J. Pearce High School
Richland Community College
The University of Texas at Austin
Dart Hetrick's Telvista Experience November 2002 - October 2004
Job Technical Writer at Maxim Integrated
Industry Computer Software
Experience
Maxim Integrated January 2013 - Present
McKesson September 2012 - December 2012
HomeTelos September 2007 - November 2011
FedEx Kinko's Support Operations August 2006 - August 2007
ClubCorp November 2004 - June 2006
Telvista November 2002 - October 2004
Ascendent Solutions October 1999 - October 2002
Software Spectrum October 1997 - September 1999
Stream International July 1996 - October 1997
Skills
Computer Hardware, Active Directory, Software Documentation, Troubleshooting, Customer Service, XP, SDLC, Analysis, Access, Technical Support, Windows, Customer Satisfaction, Quality Assurance, Hardware, Training, Operating Systems, HTML, Visio, Technical Writing, Management, Project Management, Data Analysis, Databases, SharePoint, Microsoft Excel, Team Leadership, Editing, Business Analysis, Process Improvement, Testing, Microsoft Office
Education
Purdue University 1990 — 1993
Maxim Integrated January 2013 - Present
McKesson September 2012 - December 2012
HomeTelos September 2007 - November 2011
FedEx Kinko's Support Operations August 2006 - August 2007
ClubCorp November 2004 - June 2006
Telvista November 2002 - October 2004
Ascendent Solutions October 1999 - October 2002
Software Spectrum October 1997 - September 1999
Stream International July 1996 - October 1997
Skills
Computer Hardware, Active Directory, Software Documentation, Troubleshooting, Customer Service, XP, SDLC, Analysis, Access, Technical Support, Windows, Customer Satisfaction, Quality Assurance, Hardware, Training, Operating Systems, HTML, Visio, Technical Writing, Management, Project Management, Data Analysis, Databases, SharePoint, Microsoft Excel, Team Leadership, Editing, Business Analysis, Process Improvement, Testing, Microsoft Office
Education
Purdue University 1990 — 1993
Bob Seadore's Telvista Experience October 1998 - October 2009
Job Workforce Management Analyst at Transamerica Life & Protection
Industry Computer Software
Experience
Transamerica Life & Protection July 2013 - Present
Software Consultants Inc. (Verizon Contractor) October 2012 - July 2013
Nexidia October 2009 - May 2012
Telvista October 1998 - October 2009
Skills
Nexidia software..., Six Sigma training..., Business Grammar and..., Methodologies of..., A+ certification, Basic Sql usage,..., Microsoft Office suite..., Minitab 14-16, Aspect TCS forecasting..., SQL
Education
Tarrant County College
Computer Science
Transamerica Life & Protection July 2013 - Present
Software Consultants Inc. (Verizon Contractor) October 2012 - July 2013
Nexidia October 2009 - May 2012
Telvista October 1998 - October 2009
Skills
Nexidia software..., Six Sigma training..., Business Grammar and..., Methodologies of..., A+ certification, Basic Sql usage,..., Microsoft Office suite..., Minitab 14-16, Aspect TCS forecasting..., SQL
Education
Tarrant County College
Computer Science
Bradley Beilue Bradley Beilue's Telvista Experience August 2010 - October 2010
Job Mainframe Infrastructure Analyst at Collabera (Citigroup)
Industry Information Technology and Services
Experience
Tucker Electronics December 2012 - December 2013
Capital Group November 2010 - March 2011
Telvista August 2010 - October 2010
IBM March 2010 - April 2010
Electronic Data Systems May 1998 - December 2008
Electronic Data Systems May 1997 - May 1998
Electronic Data Systems September 1996 - May 1997
Electronic Data Systems April 1994 - September 1996
Imprimis September 1992 - April 1994
Hardin International Processing, Inc. July 1992 - September 1992
Skills
CA-View, CA-Spool, CA7, TSO, Word, Excel, Lotus Notes, BMC Remedy, MVS, Control-M, HP Openview, JCL, Agile, IBM Mainframe, Microsoft Excel, Agile Methodologies, Mainframe, ITIL, CICS, Microsoft Word, Disaster Recovery, Incident Management, Unix, Technical Support, Troubleshooting, DB2, Windows, Testing, Vendor Management, ISPF, z/OS, IMS DB/DC, FTP, HP, Software Documentation, TCP/IP, IT Operations, VPN, XP, Training, Servers, Operating Systems, IT Management, Access, Windows 7, SDLC, Databases, Storage, Management, SharePoint
Education
Richland Community College 1987 — 2002
No degree, Undecided
Bryan Adams High School 1981 — 1985
Diploma 1985
Tucker Electronics December 2012 - December 2013
Capital Group November 2010 - March 2011
Telvista August 2010 - October 2010
IBM March 2010 - April 2010
Electronic Data Systems May 1998 - December 2008
Electronic Data Systems May 1997 - May 1998
Electronic Data Systems September 1996 - May 1997
Electronic Data Systems April 1994 - September 1996
Imprimis September 1992 - April 1994
Hardin International Processing, Inc. July 1992 - September 1992
Skills
CA-View, CA-Spool, CA7, TSO, Word, Excel, Lotus Notes, BMC Remedy, MVS, Control-M, HP Openview, JCL, Agile, IBM Mainframe, Microsoft Excel, Agile Methodologies, Mainframe, ITIL, CICS, Microsoft Word, Disaster Recovery, Incident Management, Unix, Technical Support, Troubleshooting, DB2, Windows, Testing, Vendor Management, ISPF, z/OS, IMS DB/DC, FTP, HP, Software Documentation, TCP/IP, IT Operations, VPN, XP, Training, Servers, Operating Systems, IT Management, Access, Windows 7, SDLC, Databases, Storage, Management, SharePoint
Education
Richland Community College 1987 — 2002
No degree, Undecided
Bryan Adams High School 1981 — 1985
Diploma 1985
DB Lyons DB Lyons's Telvista Experience August 2002 - February 2005
Job fiber customer support agent at Verizon
Industry Telecommunications
Experience
Apple June 2015 - Present
Best Buy October 2014 - June 2015
Verizon February 2005 - January 2014
Telvista August 2002 - February 2005
Flashnet Communications January 2001 - March 2001
Skills
office proficient, Operating Systems, DSL, Telecommunications, LAN-WAN, Troubleshooting, Ethernet, Telephony, Routers, TCP/IP, Cabling, Wireless Networking, Technical Support, Network Design, Networking, Windows 7, Windows XP, Call Center, Management, Optical Fiber, Microsoft Office, Software Documentation, VoIP, Offices, Call Centers, Switches, Resolving Issues, T1, Process Improvement, Customer Satisfaction
Education
Tarrant County College 2001 — 2003
computer science
Arlington Heights High School 1997 — 2001
High school diploma
Apple June 2015 - Present
Best Buy October 2014 - June 2015
Verizon February 2005 - January 2014
Telvista August 2002 - February 2005
Flashnet Communications January 2001 - March 2001
Skills
office proficient, Operating Systems, DSL, Telecommunications, LAN-WAN, Troubleshooting, Ethernet, Telephony, Routers, TCP/IP, Cabling, Wireless Networking, Technical Support, Network Design, Networking, Windows 7, Windows XP, Call Center, Management, Optical Fiber, Microsoft Office, Software Documentation, VoIP, Offices, Call Centers, Switches, Resolving Issues, T1, Process Improvement, Customer Satisfaction
Education
Tarrant County College 2001 — 2003
computer science
Arlington Heights High School 1997 — 2001
High school diploma
Neal Rodgers Neal Rodgers's Telvista Experience May 2002 - February 2007
Job Information Management Specialist at M3C Tech Services
Industry Information Technology and Services
Experience
M3C Tech Services June 2013 - Present
Affiliated Computer Services (ACS) June 2010 - April 2013
Broadlane March 2007 - June 2010
Telvista May 2002 - February 2007
Telvista 2000 - 2002
Skills
Windows, Printer Support, End User Support, VoIP, VPN, Cisco, Active Directory, Troubleshooting, Printers, DHCP, Laptops, Computer Hardware, XP, Windows 7, Security, Operating Systems, Group Policy, ITIL, System Administration, Deployment, Switches, Software Installation, Desktop Support, Network Administration, TCP/IP, A+ Certified, Routers, Documentation, Outlook, HP, Problem Solving, Microsoft Office, Customer Service, Antivirus, Technical Support, Cisco Technologies, System Deployment, Software Documentation, Servers, Networking, Hardware, DNS, Microsoft Exchange, Help Desk Support, Call Centers, Access, Information Technology, Windows Server, Disaster Recovery, IT Operations
Education
Collin County Community College 1997 — 2004
Associate of Applied Science in Computer Networking Technology, Computer Networking Technology
M3C Tech Services June 2013 - Present
Affiliated Computer Services (ACS) June 2010 - April 2013
Broadlane March 2007 - June 2010
Telvista May 2002 - February 2007
Telvista 2000 - 2002
Skills
Windows, Printer Support, End User Support, VoIP, VPN, Cisco, Active Directory, Troubleshooting, Printers, DHCP, Laptops, Computer Hardware, XP, Windows 7, Security, Operating Systems, Group Policy, ITIL, System Administration, Deployment, Switches, Software Installation, Desktop Support, Network Administration, TCP/IP, A+ Certified, Routers, Documentation, Outlook, HP, Problem Solving, Microsoft Office, Customer Service, Antivirus, Technical Support, Cisco Technologies, System Deployment, Software Documentation, Servers, Networking, Hardware, DNS, Microsoft Exchange, Help Desk Support, Call Centers, Access, Information Technology, Windows Server, Disaster Recovery, IT Operations
Education
Collin County Community College 1997 — 2004
Associate of Applied Science in Computer Networking Technology, Computer Networking Technology
Kerry Garrett Kerry Garrett's Telvista Experience December 2002 - August 2004
Job Application testing at RJ Reynolds
Industry Tobacco
Experience
TEKsystems June 2015 - Present
ettain group March 2015 - May 2015
B/E Aerospace August 2011 - March 2015
Tek Systems November 2010 - August 2011
Guilford Mills July 2007 - October 2010
Greensboro News & Record September 2004 - June 2007
Telvista December 2002 - August 2004
Alcatel 1993 - 2002
Alcatel 1993 - 2002
Alcatel 1993 - 2002
Skills
Networking, Technical Support, Active Directory, Printers, Troubleshooting, Unix, Help Desk Support, VMware, DNS, Microsoft Exchange, Windows Server, Network Security, Servers, Security, Cisco Technologies, Windows 7, Windows XP
Education
Collin County Community College 1998 — 2002
Associate's degree, Telecommunications Technology/Technician
TEKsystems June 2015 - Present
ettain group March 2015 - May 2015
B/E Aerospace August 2011 - March 2015
Tek Systems November 2010 - August 2011
Guilford Mills July 2007 - October 2010
Greensboro News & Record September 2004 - June 2007
Telvista December 2002 - August 2004
Alcatel 1993 - 2002
Alcatel 1993 - 2002
Alcatel 1993 - 2002
Skills
Networking, Technical Support, Active Directory, Printers, Troubleshooting, Unix, Help Desk Support, VMware, DNS, Microsoft Exchange, Windows Server, Network Security, Servers, Security, Cisco Technologies, Windows 7, Windows XP
Education
Collin County Community College 1998 — 2002
Associate's degree, Telecommunications Technology/Technician
Jeremy DeSpain Jeremy DeSpain's Telvista Experience October 2002 - May 2003
Job AARP RealPad Account Project Lead at American Trust Group Warrentech
Industry Telecommunications
Experience
American Trust Group Warrentech June 2015 - Present
Mercedes-Benz Financial Services USA LLC March 2015 - June 2015
CFA Entertainment January 2004 - June 2015
Sprint Nextel August 2008 - October 2014
DeSpain Consulting January 2004 - August 2011
Sprint October 2007 - August 2008
Telvista October 2002 - May 2003
Radio Shack INC February 2000 - August 2000
Bank One May 1999 - November 1999
Skills
Windows 9x, Windows XP Professional, Windows Vista, Windows 7, Quickbooks, Excel, Word, Access, Outlook, Power Point, Research Project..., Troubleshooting, Microsoft Excel, Technical Support, Software Documentation, Microsoft Word, QuickBooks, XP, Windows 95, Project Management, Call Centers, Customer Service, Microsoft Office, Visio, Routers, Telecommunications, VoIP, Wireless, Vendor Management, CDMA, Leadership, Active Directory, Customer Satisfaction, Networking, CRM, Blackberry, Customer Retention, Team Leadership, Training, Mobile Devices, Team Building, Customer Experience, Analysis, Coaching, Management, Process Improvement, Program Management
Education
Argosy University 2009 — 2013
Business Administration and Management, General
Tarrant County College 1998 — 1999
N/A, Communications
American Trust Group Warrentech June 2015 - Present
Mercedes-Benz Financial Services USA LLC March 2015 - June 2015
CFA Entertainment January 2004 - June 2015
Sprint Nextel August 2008 - October 2014
DeSpain Consulting January 2004 - August 2011
Sprint October 2007 - August 2008
Telvista October 2002 - May 2003
Radio Shack INC February 2000 - August 2000
Bank One May 1999 - November 1999
Skills
Windows 9x, Windows XP Professional, Windows Vista, Windows 7, Quickbooks, Excel, Word, Access, Outlook, Power Point, Research Project..., Troubleshooting, Microsoft Excel, Technical Support, Software Documentation, Microsoft Word, QuickBooks, XP, Windows 95, Project Management, Call Centers, Customer Service, Microsoft Office, Visio, Routers, Telecommunications, VoIP, Wireless, Vendor Management, CDMA, Leadership, Active Directory, Customer Satisfaction, Networking, CRM, Blackberry, Customer Retention, Team Leadership, Training, Mobile Devices, Team Building, Customer Experience, Analysis, Coaching, Management, Process Improvement, Program Management
Education
Argosy University 2009 — 2013
Business Administration and Management, General
Tarrant County College 1998 — 1999
N/A, Communications
Jessica Voelkel Jessica Voelkel's Telvista Experience March 2010 - August 2012
Job Experienced Call Center Manager
Industry Hospitality
Experience
Bardwell Community Resource Center Inc. August 2010 - Present
Telvista March 2010 - August 2012
Sabre Holding Company November 2011 - June 2012
World Ventures November 2008 - August 2009
Alliance Data August 2003 - February 2006
American Airlines November 1998 - December 2002
Skills
•Bilingual in Spanish,..., •Working knowledge of..., •Extensive adult..., •Strong negotiation..., •Extensive retention..., •Excellent..., •Microsoft Office XP..., •Ability to utilize..., •Extensive project..., •Ability to manage..., •Ability to work..., •Ability to..., •Ability to utilize..., •Ability to facilitate..., •Ability to implement..., •Experience with..., •Ability to book..., •Extensive knowledge..., •Extensive knowledge...
Education
Ashford University 2011 — 2014
International Business, Business, B
Southern Methodist University 1991 — 1993
n/a, Business Administration, 3.0
Bardwell Community Resource Center Inc. August 2010 - Present
Telvista March 2010 - August 2012
Sabre Holding Company November 2011 - June 2012
World Ventures November 2008 - August 2009
Alliance Data August 2003 - February 2006
American Airlines November 1998 - December 2002
Skills
•Bilingual in Spanish,..., •Working knowledge of..., •Extensive adult..., •Strong negotiation..., •Extensive retention..., •Excellent..., •Microsoft Office XP..., •Ability to utilize..., •Extensive project..., •Ability to manage..., •Ability to work..., •Ability to..., •Ability to utilize..., •Ability to facilitate..., •Ability to implement..., •Experience with..., •Ability to book..., •Extensive knowledge..., •Extensive knowledge...
Education
Ashford University 2011 — 2014
International Business, Business, B
Southern Methodist University 1991 — 1993
n/a, Business Administration, 3.0
Ernesto Malagrino, MBA Ernesto Malagrino, MBA's Telvista Experience October 2005 - July 2008
Job Director of Finance, Expatriate Stockholm, Sweden at Ericsson
Industry Telecommunications
Experience
Ericsson March 2015 - Present
Ericsson April 2011 - March 2015
Borden Dairy Company / Lala Foods July 2008 - May 2011
Telvista October 2005 - July 2008
Education
University of Phoenix 2007 — 2009
Masters in Business Administration, MBA
Liberty University 2000 — 2005
Bachelor of Science, Business Finance and Management
Ericsson March 2015 - Present
Ericsson April 2011 - March 2015
Borden Dairy Company / Lala Foods July 2008 - May 2011
Telvista October 2005 - July 2008
Education
University of Phoenix 2007 — 2009
Masters in Business Administration, MBA
Liberty University 2000 — 2005
Bachelor of Science, Business Finance and Management
Robert McCoog Robert McCoog's Telvista Experience July 2014 - Present
Job at
Industry Telecommunications
Experience
Telvista July 2014 - Present
Telvista August 2010 - Present
Revvnrg June 2010 - August 2010
Sprint PCS September 2007 - July 2010
Sprint PCS April 2006 - September 2007
Sprint PCS November 2002 - April 2006
Sam Goody June 1997 - October 2002
Skills
Training, CRM, Customer Service, Operations Management, Sales, Payroll, Team Leadership, Vendor Management, Customer Retention, Cold Calling, Team Building, Microsoft Excel, PowerPoint, Call Center, Networking, Microsoft Word, Microsoft Office 2007, Customer Experience, Process Improvement, Customer Satisfaction, Program Management, Access, Marketing, Software Documentation, Avaya, Troubleshooting, Performance Management, Invoicing, Account Management, Workforce Management, Cross-functional Team..., Telecommunications, Supervisory Skills, Team Management, Project Management, Leadership, Time Management, Call Centers, Outlook, Call Center Development, Human Resources, Quality Assurance, Event Planning, Inbound Marketing, Windows 7, Management, Office Management, Teamwork, Coaching, Microsoft Office
Education
American Public University System 2012 — 2015
Bachelor of Science (B.S.), Computer and Information Systems Security/Information Assurance, 3.73
American Public University System 2010 — 2012
BA, Intelligence Studies, 3.62
Telvista July 2014 - Present
Telvista August 2010 - Present
Revvnrg June 2010 - August 2010
Sprint PCS September 2007 - July 2010
Sprint PCS April 2006 - September 2007
Sprint PCS November 2002 - April 2006
Sam Goody June 1997 - October 2002
Skills
Training, CRM, Customer Service, Operations Management, Sales, Payroll, Team Leadership, Vendor Management, Customer Retention, Cold Calling, Team Building, Microsoft Excel, PowerPoint, Call Center, Networking, Microsoft Word, Microsoft Office 2007, Customer Experience, Process Improvement, Customer Satisfaction, Program Management, Access, Marketing, Software Documentation, Avaya, Troubleshooting, Performance Management, Invoicing, Account Management, Workforce Management, Cross-functional Team..., Telecommunications, Supervisory Skills, Team Management, Project Management, Leadership, Time Management, Call Centers, Outlook, Call Center Development, Human Resources, Quality Assurance, Event Planning, Inbound Marketing, Windows 7, Management, Office Management, Teamwork, Coaching, Microsoft Office
Education
American Public University System 2012 — 2015
Bachelor of Science (B.S.), Computer and Information Systems Security/Information Assurance, 3.73
American Public University System 2010 — 2012
BA, Intelligence Studies, 3.62
Chuck Bayless Chuck Bayless's Telvista Experience 2003 - 2004
Job SIEM Gold Support Engineer
Industry Computer Networking
Experience
Intel Security April 2014 - Present
General Aluminum February 2012 - November 2013
Genesis10 June 2011 - February 2012
Metroplex Networking Services July 2007 - February 2012
AT&T Internet Services June 2004 - March 2008
Telvista 2003 - 2004
Stream International June 2000 - August 2003
Skills
Wireless Networking, Active Directory, Technical Support, Cisco Technologies, Servers, Network Administration, Firewalls, Networking, Disaster Recovery, Help Desk Support, Windows, Microsoft Operating..., Business Networking, iPhone, iPad, Cisco Networking, Cisco Wireless, Virtual PC, Hardware, Operating Systems, Microsoft Exchange, Home Networking, Windows Networking, System Administration, Computer Hardware, Internet Troubleshooting, Remote Troubleshooting, Wireless Routers, Broadband Networks, Broadband Access, IP, Cisco Routers, Wireless Access, Virtualization, Cisco MDS SAN switches, IIS, Virtual Teams, Microsoft DNS, DHCP, Team-oriented, HP Server Hardware, HP Procurve, Winterm, Embedded Systems, Embedded Software, Access Points, Remote Desktop, Desktop Computers, Desktop Deployment, Service Desk
Education
IT Technical Institute 2011 — 2013
CNS
ITT Technical Institute-Richardson 2011 — 2013
Associate's degree
Dell Certified 2007 — 2013
4.0
Stream University 2000 — 2003
Associate's degree
W. H. Adamson 1976 — 1979
Certification
Intel Security April 2014 - Present
General Aluminum February 2012 - November 2013
Genesis10 June 2011 - February 2012
Metroplex Networking Services July 2007 - February 2012
AT&T Internet Services June 2004 - March 2008
Telvista 2003 - 2004
Stream International June 2000 - August 2003
Skills
Wireless Networking, Active Directory, Technical Support, Cisco Technologies, Servers, Network Administration, Firewalls, Networking, Disaster Recovery, Help Desk Support, Windows, Microsoft Operating..., Business Networking, iPhone, iPad, Cisco Networking, Cisco Wireless, Virtual PC, Hardware, Operating Systems, Microsoft Exchange, Home Networking, Windows Networking, System Administration, Computer Hardware, Internet Troubleshooting, Remote Troubleshooting, Wireless Routers, Broadband Networks, Broadband Access, IP, Cisco Routers, Wireless Access, Virtualization, Cisco MDS SAN switches, IIS, Virtual Teams, Microsoft DNS, DHCP, Team-oriented, HP Server Hardware, HP Procurve, Winterm, Embedded Systems, Embedded Software, Access Points, Remote Desktop, Desktop Computers, Desktop Deployment, Service Desk
Education
IT Technical Institute 2011 — 2013
CNS
ITT Technical Institute-Richardson 2011 — 2013
Associate's degree
Dell Certified 2007 — 2013
4.0
Stream University 2000 — 2003
Associate's degree
W. H. Adamson 1976 — 1979
Certification
Erin Owens Erin Owens's Telvista Experience June 2006 - January 2007
Job Technical Support Analyst at Parsons
Industry Civil Engineering
Experience
Parsons March 2008 - Present
Perot Systems March 2008 - July 2009
Verizon January 2007 - March 2008
Telvista June 2006 - January 2007
Skills
Troubleshooting, Help Desk Support, VPN, ITIL, Software Documentation, CCNA, Software Installation, Active Directory, Technical Support, Servers, Microsoft Exchange, Hardware, SharePoint, DNS, XP, IT Service Management, Windows Server, Citrix, Windows, System Administration, VMware, Service Desk, Data Center, Networking, DHCP, AutoCAD
Education
The University of Texas at Arlington 2014 — 2017
Bachelor's Degree, Civil Engineering
Collin County Community College 2010 — 2013
Associates of Science
Parsons March 2008 - Present
Perot Systems March 2008 - July 2009
Verizon January 2007 - March 2008
Telvista June 2006 - January 2007
Skills
Troubleshooting, Help Desk Support, VPN, ITIL, Software Documentation, CCNA, Software Installation, Active Directory, Technical Support, Servers, Microsoft Exchange, Hardware, SharePoint, DNS, XP, IT Service Management, Windows Server, Citrix, Windows, System Administration, VMware, Service Desk, Data Center, Networking, DHCP, AutoCAD
Education
The University of Texas at Arlington 2014 — 2017
Bachelor's Degree, Civil Engineering
Collin County Community College 2010 — 2013
Associates of Science
Carisa Knight's Telvista Experience March 2009 - February 2012
Job External Focus Coordinator, Partner Relations at Watermark Community Church
Industry Religious Institutions
Experience
Watermark Community Church January 2014 - Present
Xerox Business Services July 2012 - December 2013
Alsbridge February 2012 - July 2012
Telvista March 2009 - February 2012
Telvista Inc. June 2006 - March 2009
Stream September 2003 - June 2006
CompuCom July 2001 - August 2003
Skills
Proposal Management, BPO, Marketing Communications, Internal Communications, Content Creation, Sales Support, Vendor Management, Salesforce.com, Project Management, Process Development, Lead Generation, Contract Management, ITO, Proposal Writing
Education
Baylor University - Hankamer School of Business 1997 — 2001
BBA, Marketing
Watermark Community Church January 2014 - Present
Xerox Business Services July 2012 - December 2013
Alsbridge February 2012 - July 2012
Telvista March 2009 - February 2012
Telvista Inc. June 2006 - March 2009
Stream September 2003 - June 2006
CompuCom July 2001 - August 2003
Skills
Proposal Management, BPO, Marketing Communications, Internal Communications, Content Creation, Sales Support, Vendor Management, Salesforce.com, Project Management, Process Development, Lead Generation, Contract Management, ITO, Proposal Writing
Education
Baylor University - Hankamer School of Business 1997 — 2001
BBA, Marketing
Cheney Coker's Telvista Experience November 1999 - July 2008
Job Query Builder/Business Analyst at Nexidia
Industry Computer Software
Experience
Nexidia July 2008 - Present
Telvista November 1999 - July 2008
Borders 1999 - November 1999
Dallas Morning News December 1992 - December 1998
Computize August 1990 - December 1992
Compro October 1988 - August 1990
Southwest Teleproductions June 1983 - October 1988
Victor Duncan May 1981 - June 1983
Skills
Salesforce.com, Management, Business Development, Sales, Sales Operations, Call Centers, Vendor Management, Business Analysis, Process Improvement, Business Intelligence, Outsourcing, Business Process..., Enterprise Software, BPO
Education
Texas A&M University 1978 — 1982
BBA, Management
Nexidia July 2008 - Present
Telvista November 1999 - July 2008
Borders 1999 - November 1999
Dallas Morning News December 1992 - December 1998
Computize August 1990 - December 1992
Compro October 1988 - August 1990
Southwest Teleproductions June 1983 - October 1988
Victor Duncan May 1981 - June 1983
Skills
Salesforce.com, Management, Business Development, Sales, Sales Operations, Call Centers, Vendor Management, Business Analysis, Process Improvement, Business Intelligence, Outsourcing, Business Process..., Enterprise Software, BPO
Education
Texas A&M University 1978 — 1982
BBA, Management
Douglas Clevenstine's Telvista Experience February 2004 - February 2005
Job AppleCare Support Analyst at Apple
Industry Information Technology and Services
Experience
Apple November 2012 - Present
Volt Technical Resources November 2008 - April 2010
Compushare August 2008 - October 2008
Volt Technical Resources July 2007 - August 2008
Spherion August 2005 - May 2007
Telvista February 2004 - February 2005
Reaper Miniatures Inc. January 2003 - September 2003
Earthlink February 2002 - December 2002
Stream International March 1998 - January 2001
Skills
Help Desk Support, VPN, Servers, XP, Operating Systems, Routers, Switches, Networking, Laptops, Wireless, Workstations, Software Installation, Computer Hardware, Hardware, Windows XP, Troubleshooting, Technical Support
Education
Saint Bernard's School of Theology and Ministry
Apple November 2012 - Present
Volt Technical Resources November 2008 - April 2010
Compushare August 2008 - October 2008
Volt Technical Resources July 2007 - August 2008
Spherion August 2005 - May 2007
Telvista February 2004 - February 2005
Reaper Miniatures Inc. January 2003 - September 2003
Earthlink February 2002 - December 2002
Stream International March 1998 - January 2001
Skills
Help Desk Support, VPN, Servers, XP, Operating Systems, Routers, Switches, Networking, Laptops, Wireless, Workstations, Software Installation, Computer Hardware, Hardware, Windows XP, Troubleshooting, Technical Support
Education
Saint Bernard's School of Theology and Ministry
Shaun Farrell's Telvista Experience 2003 - 2004
Job Sr. Systems Administrator
Industry Information Technology and Services
Experience
Alegeus Technologies 2012 - Present
Boston Scientific 2004 - 2011
SBS Technologies 2003 - 2005
Telvista 2003 - 2004
EMC 1998 - 2002
Skills
Windows Server, VMware ESX, Servers, Backup Exec, Cluster, Troubleshooting, System Administration, Microsoft Office, SharePoint, Windows 7, HP Proliant, Active Directory, Microsoft Technologies, BMC Remedy, Computer System..., Data Center, VMware Server, Windows Server 2008, Windows Server 2003, Clustering, HP Server Hardware, BMC Patrol, Altiris, NetIQ AppManager, Symantec Antivirus, McAfee, Office 365, F5 Load Balancer, RSA Security, WebTrends Analytics, SSL Certificates, Cisco UCS, EMC Avamar, Dell KACE, Shavlik, Powershell, Infoblox, Windows Server 2012, Technical Support, VMware, Microsoft Exchange, DNS
Education
Clark University 2002 — 2004
Master Certificate, Microsoft Certified Systems Engineer
New England Institute of Technology 1997 — 1998
Associates, Electronics
Alegeus Technologies 2012 - Present
Boston Scientific 2004 - 2011
SBS Technologies 2003 - 2005
Telvista 2003 - 2004
EMC 1998 - 2002
Skills
Windows Server, VMware ESX, Servers, Backup Exec, Cluster, Troubleshooting, System Administration, Microsoft Office, SharePoint, Windows 7, HP Proliant, Active Directory, Microsoft Technologies, BMC Remedy, Computer System..., Data Center, VMware Server, Windows Server 2008, Windows Server 2003, Clustering, HP Server Hardware, BMC Patrol, Altiris, NetIQ AppManager, Symantec Antivirus, McAfee, Office 365, F5 Load Balancer, RSA Security, WebTrends Analytics, SSL Certificates, Cisco UCS, EMC Avamar, Dell KACE, Shavlik, Powershell, Infoblox, Windows Server 2012, Technical Support, VMware, Microsoft Exchange, DNS
Education
Clark University 2002 — 2004
Master Certificate, Microsoft Certified Systems Engineer
New England Institute of Technology 1997 — 1998
Associates, Electronics
Del Potts's Telvista Experience 2005 - Present
Job Contact Center Group Supervisor at Telvista Inc.
Industry Telecommunications
Experience
Telvista Inc. September 2005 - Present
Telvista 2005 - Present
Stream International 1996 - 2002
Skills
Call Center, Technical Support, Troubleshooting, Customer Satisfaction, Contact Centers, Computer Hardware, Contact Center..., Contact Center..., Vendor Management, Help Desk Support, XP, Customer Experience, Networking, Wireless Networking, Service Delivery, Leadership, VoIP, Process Improvement, Outsourcing, Telecommunications, Customer Support, Customer Retention, Operations Management, Quality Assurance, Training, System Deployment, Management, Software Documentation, Employee Training, Team Leadership, Technical Training, Laptops, Team Management, Windows, Business Process..., Performance Management, Hardware, System Administration, Software Installation, Call Centers
Education
R.L.Turner 1971 — 1974
Richland Community College
Texas Tech University
The University of Texas at Arlington
Telvista Inc. September 2005 - Present
Telvista 2005 - Present
Stream International 1996 - 2002
Skills
Call Center, Technical Support, Troubleshooting, Customer Satisfaction, Contact Centers, Computer Hardware, Contact Center..., Contact Center..., Vendor Management, Help Desk Support, XP, Customer Experience, Networking, Wireless Networking, Service Delivery, Leadership, VoIP, Process Improvement, Outsourcing, Telecommunications, Customer Support, Customer Retention, Operations Management, Quality Assurance, Training, System Deployment, Management, Software Documentation, Employee Training, Team Leadership, Technical Training, Laptops, Team Management, Windows, Business Process..., Performance Management, Hardware, System Administration, Software Installation, Call Centers
Education
R.L.Turner 1971 — 1974
Richland Community College
Texas Tech University
The University of Texas at Arlington
Cornel Cunningham's Telvista Experience 2003 - 2004
Job Sr Manager Service Desk Operations at jcpenney
Industry Telecommunications
Experience
jcpenney April 2011 - Present
Blockbuster January 2011 - Present
Research In Motion October 2007 - October 2010
T-Mobile April 2004 - July 2007
Telvista 2003 - 2004
Allegiance Communications 2000 - 2001
McCaw Cellular 1996 - 1997
Sprint 1994 - 1997
Octel Network Services 1992 - 1997
Skills
Coaching, BPO, Call Centers, Project Planning, Call Center, Team Leadership, Management, Vendor Management, Business Development, Customer Experience, Customer Service, Telecommunications
Education
Texas A&M University-Kingsville 1979 — 1983
Texas A&M University-Kingsville 1979 — 1983
BBA, Marketing
Seguin High School 1975 — 1979
Diploma, Plan 1
Texas Tech
jcpenney April 2011 - Present
Blockbuster January 2011 - Present
Research In Motion October 2007 - October 2010
T-Mobile April 2004 - July 2007
Telvista 2003 - 2004
Allegiance Communications 2000 - 2001
McCaw Cellular 1996 - 1997
Sprint 1994 - 1997
Octel Network Services 1992 - 1997
Skills
Coaching, BPO, Call Centers, Project Planning, Call Center, Team Leadership, Management, Vendor Management, Business Development, Customer Experience, Customer Service, Telecommunications
Education
Texas A&M University-Kingsville 1979 — 1983
Texas A&M University-Kingsville 1979 — 1983
BBA, Marketing
Seguin High School 1975 — 1979
Diploma, Plan 1
Texas Tech
Russell Ricker's Telvista Experience November 2001 - February 2005
Job Help Desk Technician Assistant at CSC
Industry Computer Software
Experience
CSC August 2011 - May 2015
Sprint March 2009 - February 2011
GlobalTec Solutions February 2005 - December 2008
Telvista November 2001 - February 2005
TEKsystems November 2000 - June 2001
Skills
Computer Hardware, Windows 7, Windows Server 2003, System Administration, Windows Server, Visio, Active Directory, Windows, Troubleshooting, Access, Microsoft SQL Server, XP, IIS, Microsoft Office, Operating Systems, SQL, Virtualization, Customer Service, Printers, Technical Support, Call Centers, Integration
Education
Randolph-Macon College 1987 — 1992
BS, Computer Science
Saint James School 1985 — 1987
CSC August 2011 - May 2015
Sprint March 2009 - February 2011
GlobalTec Solutions February 2005 - December 2008
Telvista November 2001 - February 2005
TEKsystems November 2000 - June 2001
Skills
Computer Hardware, Windows 7, Windows Server 2003, System Administration, Windows Server, Visio, Active Directory, Windows, Troubleshooting, Access, Microsoft SQL Server, XP, IIS, Microsoft Office, Operating Systems, SQL, Virtualization, Customer Service, Printers, Technical Support, Call Centers, Integration
Education
Randolph-Macon College 1987 — 1992
BS, Computer Science
Saint James School 1985 — 1987
Reggie Jackson's Telvista Experience October 2003 - June 2005
Job Sr. Lead Network & VMware Virtualization Infrastructure Engineer at Network Elites
Industry Information Technology and Services
Experience
Network Elites April 2014 - Present
T-Systems North America April 2012 - March 2014
Network Elites August 2010 - April 2012
DCAS Software Solutions May 2008 - August 2010
eSports Partners August 2007 - May 2008
DCAS Software Solutions October 2005 - August 2007
HBS Systems June 2005 - October 2005
Telvista October 2003 - June 2005
Collin County Community College December 1999 - May 2002
Skills
Servers, Windows Server, System Administration, Cisco Technologies, VMware, Networking, Active Directory, Troubleshooting, Security, Switches, Linux, Windows Vista, XP, Technical Support, SAN, Routers, Disaster Recovery, Systems Management, Windows, DNS, DHCP, VMware ESX, Network Administration, Red Hat Linux, FreeBSD, Data Center, Virtualization, Debian, Microsoft Exchange, Group Policy, VMware Infrastructure, Hardware, Windows XP, Enterprise Software, Citrix, Windows 7, vSphere, VPN, Server Architecture, WAN, Operating Systems, Cisco IOS, Firewalls, IIS, Blackberry Enterprise..., HP, Hyper-V, Network Security, System Deployment, IT Service Management
Education
Collin County Community College 1999 — 2004
Celina High School 1995 — 1999
High School Diploma, High School Diploma
Network Elites April 2014 - Present
T-Systems North America April 2012 - March 2014
Network Elites August 2010 - April 2012
DCAS Software Solutions May 2008 - August 2010
eSports Partners August 2007 - May 2008
DCAS Software Solutions October 2005 - August 2007
HBS Systems June 2005 - October 2005
Telvista October 2003 - June 2005
Collin County Community College December 1999 - May 2002
Skills
Servers, Windows Server, System Administration, Cisco Technologies, VMware, Networking, Active Directory, Troubleshooting, Security, Switches, Linux, Windows Vista, XP, Technical Support, SAN, Routers, Disaster Recovery, Systems Management, Windows, DNS, DHCP, VMware ESX, Network Administration, Red Hat Linux, FreeBSD, Data Center, Virtualization, Debian, Microsoft Exchange, Group Policy, VMware Infrastructure, Hardware, Windows XP, Enterprise Software, Citrix, Windows 7, vSphere, VPN, Server Architecture, WAN, Operating Systems, Cisco IOS, Firewalls, IIS, Blackberry Enterprise..., HP, Hyper-V, Network Security, System Deployment, IT Service Management
Education
Collin County Community College 1999 — 2004
Celina High School 1995 — 1999
High School Diploma, High School Diploma
Randell Weatherall's Telvista Experience February 2008 - June 2011
Job Recent Masters Degree graduate of Texas A&M University Applied Sociology
Industry Research
Experience
Telvista February 2008 - June 2011
Dealtree Inc. August 2007 - February 2008
Americahomekey July 2006 - April 2007
Skills
Accounting, Legal Writing, Auditing, Project Management, Customer Service, Data Analysis, Marketing, Time Management, Program Management, Entrepreneurship, Team Building, Leadership Development, Mergers & Acquisitions, Due Diligence, Grant Writing, Corporate Law
Education
Texas A&M University-Commerce 2013 — 2015
Master of Science (M.S.), Sociology
The University of Texas at Austin 1996 — 2001
Bachelor of Arts (B.A.), Sociology
Telvista February 2008 - June 2011
Dealtree Inc. August 2007 - February 2008
Americahomekey July 2006 - April 2007
Skills
Accounting, Legal Writing, Auditing, Project Management, Customer Service, Data Analysis, Marketing, Time Management, Program Management, Entrepreneurship, Team Building, Leadership Development, Mergers & Acquisitions, Due Diligence, Grant Writing, Corporate Law
Education
Texas A&M University-Commerce 2013 — 2015
Master of Science (M.S.), Sociology
The University of Texas at Austin 1996 — 2001
Bachelor of Arts (B.A.), Sociology
Daniel Vittorio's Telvista Experience 2003 - 2004
Job Webmaster at med fusion
Industry Information Technology and Services
Experience
med fusion June 2014 - Present
USAN July 2008 - June 2014
AmeriPath July 2005 - July 2008
Compuware 2004 - 2005
NCR 2003 - 2004
Telvista 2003 - 2004
Earthlink 1999 - 2000
Skills
Troubleshooting, Hardware, Servers, VoIP, Software Documentation, Networking, Windows Server, Technical Support, Telecommunications, Linux, Software Installation, WAN, Cisco Technologies, LAN-WAN, Operating Systems, Information Technology
Education
Keller Graduate School of Management of DeVry University 2010 — 2012
MBA, Information Systems
DeVry 2005 — 2008
Technical Managment, Business Information Systems
ITT Technical Institue 2001 — 2003
Computer Networking Systems, IT
med fusion June 2014 - Present
USAN July 2008 - June 2014
AmeriPath July 2005 - July 2008
Compuware 2004 - 2005
NCR 2003 - 2004
Telvista 2003 - 2004
Earthlink 1999 - 2000
Skills
Troubleshooting, Hardware, Servers, VoIP, Software Documentation, Networking, Windows Server, Technical Support, Telecommunications, Linux, Software Installation, WAN, Cisco Technologies, LAN-WAN, Operating Systems, Information Technology
Education
Keller Graduate School of Management of DeVry University 2010 — 2012
MBA, Information Systems
DeVry 2005 — 2008
Technical Managment, Business Information Systems
ITT Technical Institue 2001 — 2003
Computer Networking Systems, IT
Graham Hamlin's Telvista Experience September 2005 - February 2008
Job Computer Support Analyst at Gresham, Smith and Partners
Industry Information Technology and Services
Experience
Gresham, Smith and Partners February 2012 - Present
Geek Squad 2008 - 2012
Telvista September 2005 - February 2008
Art Institute of Pittsburgh 2006 - 2008
ClientLogic February 2002 - February 2005
Skills
Powershell, Mobile Device Management, Software Deployment, Apple Software, iPad Support, System Center Suite, Windows 8.1, Technical Support, Contact Centers, Computer Hardware, Troubleshooting, Adobe Creative Suite, Call Center, Windows XP, Call Centers, Windows 7, Software Installation
Education
Art Institute of Pittsburgh 2006 — 2009
Gresham, Smith and Partners February 2012 - Present
Geek Squad 2008 - 2012
Telvista September 2005 - February 2008
Art Institute of Pittsburgh 2006 - 2008
ClientLogic February 2002 - February 2005
Skills
Powershell, Mobile Device Management, Software Deployment, Apple Software, iPad Support, System Center Suite, Windows 8.1, Technical Support, Contact Centers, Computer Hardware, Troubleshooting, Adobe Creative Suite, Call Center, Windows XP, Call Centers, Windows 7, Software Installation
Education
Art Institute of Pittsburgh 2006 — 2009
Francisco Bayona's Telvista Experience May 2004 - August 2008
Job Sr. Program Manager and Scrum Master
Industry Automotive
Experience
Dealertrack Technologies October 2014 - Present
American Airlines February 2014 - September 2014
Southwest Airlines May 2011 - February 2014
HCL Technologies June 2010 - February 2014
Pfizer January 2011 - June 2011
Richland College June 2010 - December 2010
Merck June 2010 - October 2010
Tektronix September 2008 - August 2009
Telvista May 2004 - August 2008
Skills
Program Management, Business Intelligence, PMP, Telecommunications, GSM, Project Management, Call Centers, Mobile Devices, Mobile Applications, Enterprise Mobility, Pre-sales, CRM
Education
The University of Texas at Dallas 2010 — 2013
Master of Science (MS)
The University of Texas at Dallas 2005 — 2008
MBA
Tecnológico de Monterrey 1989 — 1993
Bachelors
Collin County Community College
Collin County Community College
Dealertrack Technologies October 2014 - Present
American Airlines February 2014 - September 2014
Southwest Airlines May 2011 - February 2014
HCL Technologies June 2010 - February 2014
Pfizer January 2011 - June 2011
Richland College June 2010 - December 2010
Merck June 2010 - October 2010
Tektronix September 2008 - August 2009
Telvista May 2004 - August 2008
Skills
Program Management, Business Intelligence, PMP, Telecommunications, GSM, Project Management, Call Centers, Mobile Devices, Mobile Applications, Enterprise Mobility, Pre-sales, CRM
Education
The University of Texas at Dallas 2010 — 2013
Master of Science (MS)
The University of Texas at Dallas 2005 — 2008
MBA
Tecnológico de Monterrey 1989 — 1993
Bachelors
Collin County Community College
Collin County Community College
Lisa Wallace's Telvista Experience March 2007 - September 2014
Job Site Director at Telvista Inc.
Industry Consumer Services
Experience
Telvista Inc. September 2014 - Present
Telvista March 2007 - September 2014
Telvista 2005 - 2006
America Online 2002 - 2005
Skills
Call Center, Call Centers, Employee Relations, Workforce Management, BPO, Outsourcing, Customer Satisfaction, Vendor Management, Contact Centers, Performance Management, Process Improvement, Operations Management, Training, Coaching, Team Management, Talent Acquisition, Contact Center..., CRM, Team Leadership, Employee Engagement, Customer Experience
Education
Liberty University 2010 — 2012
Master of Arts (M.A.), Management & Leadership
Telvista Inc. September 2014 - Present
Telvista March 2007 - September 2014
Telvista 2005 - 2006
America Online 2002 - 2005
Skills
Call Center, Call Centers, Employee Relations, Workforce Management, BPO, Outsourcing, Customer Satisfaction, Vendor Management, Contact Centers, Performance Management, Process Improvement, Operations Management, Training, Coaching, Team Management, Talent Acquisition, Contact Center..., CRM, Team Leadership, Employee Engagement, Customer Experience
Education
Liberty University 2010 — 2012
Master of Arts (M.A.), Management & Leadership
Jeanne Olive Kilburn's Telvista Experience 2009 - 2010
Job Bachelor's in Computer Science, seeking work
Industry Computer Software
Experience
Pearson Assessments March 2011 - December 2014
Fort Worth ISD April 2011 - May 2012
US Census Bureau 2010 - 2010
Telvista 2009 - 2010
Blockbuster 2003 - 2006
Skills
Programming, Python, x86 Assembly, C++, SQL, Databases, Technical Training, Teaching, Critical Thinking, Technical Support, Customer Service, Microsoft Office, Windows, XP, Operating Systems, Call Centers, Windows 7, Troubleshooting, Microsoft Excel, Computer Hardware, Hardware, Customer Satisfaction
Education
Thomas Edison State College 2009 — 2010
Bachelors, Computer Science
Texas A&M University 1998 — 2003
transfer credit, Meteorology
The University of Texas at Dallas 1995 — 1998
transfer credit, Computer Science
Lamar University 1994 — 1995
transfer credit, Computer Science
Pearson Assessments March 2011 - December 2014
Fort Worth ISD April 2011 - May 2012
US Census Bureau 2010 - 2010
Telvista 2009 - 2010
Blockbuster 2003 - 2006
Skills
Programming, Python, x86 Assembly, C++, SQL, Databases, Technical Training, Teaching, Critical Thinking, Technical Support, Customer Service, Microsoft Office, Windows, XP, Operating Systems, Call Centers, Windows 7, Troubleshooting, Microsoft Excel, Computer Hardware, Hardware, Customer Satisfaction
Education
Thomas Edison State College 2009 — 2010
Bachelors, Computer Science
Texas A&M University 1998 — 2003
transfer credit, Meteorology
The University of Texas at Dallas 1995 — 1998
transfer credit, Computer Science
Lamar University 1994 — 1995
transfer credit, Computer Science
Stephen Granzyk's Telvista Experience August 2006 - January 2007
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
GE Healthcare March 2011 - Present
GE Healthcare 2011 - 2012
T-System 2008 - 2009
FISH Software April 2008 - May 2008
FedEx Kinko's October 2007 - January 2008
Securus Technologies January 2007 - October 2007
Telvista August 2006 - January 2007
Skills
Troubleshooting, Technical Support, XP, Windows, Computer Hardware, TCP/IP, Active Directory, Help Desk Support, Software Documentation, SQL, Linux, Windows NT, Quality Assurance, Network Administration, Routers, Windows Server, Hardware, Operating Systems, FTP, HTML
Education
Collin County Community College 2002 — 2004
GE Healthcare March 2011 - Present
GE Healthcare 2011 - 2012
T-System 2008 - 2009
FISH Software April 2008 - May 2008
FedEx Kinko's October 2007 - January 2008
Securus Technologies January 2007 - October 2007
Telvista August 2006 - January 2007
Skills
Troubleshooting, Technical Support, XP, Windows, Computer Hardware, TCP/IP, Active Directory, Help Desk Support, Software Documentation, SQL, Linux, Windows NT, Quality Assurance, Network Administration, Routers, Windows Server, Hardware, Operating Systems, FTP, HTML
Education
Collin County Community College 2002 — 2004
Jennifer Dickerman's Telvista Experience 2000 - 2005
Job VP, Control Reporting Manager at JPMorgan Chase
Industry Financial Services
Experience
JPMorgan Chase December 2013 - Present
JPMorgan Chase June 2010 - December 2013
JPMorgan Chase June 2006 - June 2010
Washington Mutual Card Services June 2006 - September 2008
Telvista 2000 - 2005
Education
Sam Houston State University
BBA, General Business
JPMorgan Chase December 2013 - Present
JPMorgan Chase June 2010 - December 2013
JPMorgan Chase June 2006 - June 2010
Washington Mutual Card Services June 2006 - September 2008
Telvista 2000 - 2005
Education
Sam Houston State University
BBA, General Business
Yean Chan's Telvista Experience August 2005 - June 2006
Job Support Engineer at TV2 Consulting
Industry Information Technology and Services
Experience
TV2 Consulting February 2015 - Present
Santander Consumer USA Inc. September 2011 - February 2015
AT&T U-Verse NOC August 2008 - August 2011
AutoNation October 2007 - August 2008
Capital One Auto Finance June 2006 - October 2007
Telvista August 2005 - June 2006
Kronos July 1999 - July 2001
Skills
Troubleshooting, Technical Support, Security, Data Center, TCP/IP, .NET Application, Application Support, SQL, Web Applications, IIS, Splunk, Solarwinds, Citrix, Microsoft Cluster, Load Balancing, F5 BigIP, Windows Server, Powershell, Website Administration, Windows Security, Computer Networking, Customer Support, Customer Service, Keynote, ITIL v3 Foundations..., NoSQL, MongoDB
Education
The University of Texas at Dallas - School of Management 2001 — 2003
Master's Degree, Information Technology and Management, Graduated in Summer 2003 with 4.0 GPA
Oklahoma State University 1997 — 1999
Bachelor's Degree, Management Information Systems, Graduated in 1999 with 3.66 GPA
TV2 Consulting February 2015 - Present
Santander Consumer USA Inc. September 2011 - February 2015
AT&T U-Verse NOC August 2008 - August 2011
AutoNation October 2007 - August 2008
Capital One Auto Finance June 2006 - October 2007
Telvista August 2005 - June 2006
Kronos July 1999 - July 2001
Skills
Troubleshooting, Technical Support, Security, Data Center, TCP/IP, .NET Application, Application Support, SQL, Web Applications, IIS, Splunk, Solarwinds, Citrix, Microsoft Cluster, Load Balancing, F5 BigIP, Windows Server, Powershell, Website Administration, Windows Security, Computer Networking, Customer Support, Customer Service, Keynote, ITIL v3 Foundations..., NoSQL, MongoDB
Education
The University of Texas at Dallas - School of Management 2001 — 2003
Master's Degree, Information Technology and Management, Graduated in Summer 2003 with 4.0 GPA
Oklahoma State University 1997 — 1999
Bachelor's Degree, Management Information Systems, Graduated in 1999 with 3.66 GPA
Yadira Calderon's Telvista Experience September 2003 - March 2004
Job Tax Credit Specialist at TALX Corp.
Industry Accounting
Experience
TALX Corp. December 2006 - January 2015
Blue Vista Phone Service February 2005 - June 2006
Blue Vista Phone Service March 2004 - January 2005
Telvista September 2003 - March 2004
Skills
Customer Service, Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Project Management, Outlook, Customer Satisfaction, Team Leadership, Training, Sales, Access
Education
St. Mary's University 2002 — 2002
Eastfield College 2000 — 2002
Bryan Adams High School 1998 — 2002
TALX Corp. December 2006 - January 2015
Blue Vista Phone Service February 2005 - June 2006
Blue Vista Phone Service March 2004 - January 2005
Telvista September 2003 - March 2004
Skills
Customer Service, Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Project Management, Outlook, Customer Satisfaction, Team Leadership, Training, Sales, Access
Education
St. Mary's University 2002 — 2002
Eastfield College 2000 — 2002
Bryan Adams High School 1998 — 2002
George Lovelace's Telvista Experience November 2005 - November 2006
Job Desktop Support Technician
Industry Internet
Experience
teleNetwork February 2014 - Present
support.com January 2010 - December 2013
Internet America July 2007 - March 2011
Verizon November 2006 - April 2007
Telvista November 2005 - November 2006
Invisible Fence 2004 - 2006
Adjusters Supply Company 1975 - 2005
Adjusters Supply Company January 1985 - January 2004
Skills
Troubleshooting, Customer Service, Windows, Telecommunications, Help Desk Support, Team Leadership, Network Security, Databases, Computer Hardware, Microsoft Office, Networking, Technical Writing, Software Installation, Technical Support, Routers, Wireless Networking, Operating Systems, Firewalls, OS X, Switches, Windows 7, Microsoft Exchange, Computer Repair, Active Directory, Network Administration, System Administration, Windows Server, Software Documentation, Wireless, Cisco Technologies, VPN, TCP/IP, Laptops, Security, DNS, Hardware, Servers
Education
North Texas State University 1968 — 1970
coursework, Advertising Art
University of North Texas 1968 — 1970
Business
Texas A&M University 1967 — 1968
Biology
Texas A&M University 1967 — 1968
Bachelor Degree, Biology
teleNetwork February 2014 - Present
support.com January 2010 - December 2013
Internet America July 2007 - March 2011
Verizon November 2006 - April 2007
Telvista November 2005 - November 2006
Invisible Fence 2004 - 2006
Adjusters Supply Company 1975 - 2005
Adjusters Supply Company January 1985 - January 2004
Skills
Troubleshooting, Customer Service, Windows, Telecommunications, Help Desk Support, Team Leadership, Network Security, Databases, Computer Hardware, Microsoft Office, Networking, Technical Writing, Software Installation, Technical Support, Routers, Wireless Networking, Operating Systems, Firewalls, OS X, Switches, Windows 7, Microsoft Exchange, Computer Repair, Active Directory, Network Administration, System Administration, Windows Server, Software Documentation, Wireless, Cisco Technologies, VPN, TCP/IP, Laptops, Security, DNS, Hardware, Servers
Education
North Texas State University 1968 — 1970
coursework, Advertising Art
University of North Texas 1968 — 1970
Business
Texas A&M University 1967 — 1968
Biology
Texas A&M University 1967 — 1968
Bachelor Degree, Biology
Judith Pich's Telvista Experience 2009 - Present
Job HR Director Talent Acquisition at Telvista
Industry Outsourcing/Offshoring
Experience
Telvista 2009 - Present
Telvista Inc. 2004 - 2009
Telvista Inc. 2003 - 2004
Alliance Data 1998 - 2002
Alliance Data 1997 - 1998
Skills
Talent Acquisition, Onboarding, Applicant Tracking..., Talent Management, Employee Relations, Organizational..., Human Resources
Education
Bowling Green State University
B.A., Psychology
Cleveland State University
M.A., Clinical Community Psychology
Development Dimensions International (DDI)
Targeted Selection Certified Trainer and Program Manager, Leadership Development
Leadership Research Institute (LRI)
360 Feedback Coach
Telvista 2009 - Present
Telvista Inc. 2004 - 2009
Telvista Inc. 2003 - 2004
Alliance Data 1998 - 2002
Alliance Data 1997 - 1998
Skills
Talent Acquisition, Onboarding, Applicant Tracking..., Talent Management, Employee Relations, Organizational..., Human Resources
Education
Bowling Green State University
B.A., Psychology
Cleveland State University
M.A., Clinical Community Psychology
Development Dimensions International (DDI)
Targeted Selection Certified Trainer and Program Manager, Leadership Development
Leadership Research Institute (LRI)
360 Feedback Coach
Adriene Thomas's Telvista Experience March 2005 - January 2009
Job D.O.T. COORDINATOR at Weatherford
Industry Computer Networking
Experience
Weatherford March 2014 - Present
Weatherford December 2011 - March 2014
FTS International 2011 - 2011
Telvista March 2005 - January 2009
Skills
Operations Management, Logistics, Computer Hardware, Software Documentation, Troubleshooting, Windows, Technical Support, Process Improvement, Vendor Management, Security, Analysis, Team Leadership, Quality Assurance, SAP, Visio, Oilfield, Oil & Gas, Supervisory Skills, Completion, Energy Industry, Safety Management..., Energy, Gas, Onshore, Petroleum, Drilling, Upstream
Education
Temple University 1991 — 1993
Bachelor of Applied Science (B.A.Sc.), Computer Science
Community College of Philadelphia 1987 — 1991
Associate of Arts and Sciences (A.A.S.), Data Processing, Honors
Weatherford March 2014 - Present
Weatherford December 2011 - March 2014
FTS International 2011 - 2011
Telvista March 2005 - January 2009
Skills
Operations Management, Logistics, Computer Hardware, Software Documentation, Troubleshooting, Windows, Technical Support, Process Improvement, Vendor Management, Security, Analysis, Team Leadership, Quality Assurance, SAP, Visio, Oilfield, Oil & Gas, Supervisory Skills, Completion, Energy Industry, Safety Management..., Energy, Gas, Onshore, Petroleum, Drilling, Upstream
Education
Temple University 1991 — 1993
Bachelor of Applied Science (B.A.Sc.), Computer Science
Community College of Philadelphia 1987 — 1991
Associate of Arts and Sciences (A.A.S.), Data Processing, Honors
Kellie Krapf's Telvista Experience May 2002 - February 2015
Job Senior Financial Analyst/Senior Accountant at TransTrade, Inc.
Industry Financial Services
Experience
Trans-Trade, Inc. April 2015 - Present
Telvista May 2002 - February 2015
CompUSA October 1999 - May 2002
CompUSA June 1998 - October 1999
Skills
Workforce Management, Outsourcing, Call Center, Customer Satisfaction, Process Improvement, BPO, Financial Analysis, Budgets, Data Analysis, Operations Management, Customer Service, Call Centers, Recruiting, Forecasting, Analysis, Team Leadership, Training, Vendor Management, Team Building, Business Process..., Leadership, Change Management, Team Management, Performance Management, Business Analysis, Account Management, Customer Experience, Risk Management, Strategy, Management, Coaching, Telecommunications, CRM
Education
University of Phoenix 2002 — 2004
Master of Business Administration (MBA), Accounting and Business/Management
Illinois State University
Bachelor's degree, History and Social Science
Oregon State University
Master's degree, Archeology
Trans-Trade, Inc. April 2015 - Present
Telvista May 2002 - February 2015
CompUSA October 1999 - May 2002
CompUSA June 1998 - October 1999
Skills
Workforce Management, Outsourcing, Call Center, Customer Satisfaction, Process Improvement, BPO, Financial Analysis, Budgets, Data Analysis, Operations Management, Customer Service, Call Centers, Recruiting, Forecasting, Analysis, Team Leadership, Training, Vendor Management, Team Building, Business Process..., Leadership, Change Management, Team Management, Performance Management, Business Analysis, Account Management, Customer Experience, Risk Management, Strategy, Management, Coaching, Telecommunications, CRM
Education
University of Phoenix 2002 — 2004
Master of Business Administration (MBA), Accounting and Business/Management
Illinois State University
Bachelor's degree, History and Social Science
Oregon State University
Master's degree, Archeology
Julian Hogan's Telvista Experience September 2013 - February 2014
Job Network Technician at TMobile
Industry Information Technology and Services
Experience
T-Mobile (Tek System) March 2015 - Present
Judge Group March 2014 - January 2015
TELVISTA September 2013 - February 2014
VISION COMMUNITIES MANAGEMENT March 2013 - September 2013
PREMIER CONCIERGE February 2009 - December 2009
Skills
Sellers, Negotiation, Technical Support, Microsoft Excel, Microsoft Office, Microsoft Word, Mobile Communications, Mobile Applications, Network Administration, Windows XP, Windows NT, Windows 7, Windows 95, Mac OS, Outlook Express, Outlook
Education
DePaul University 2009 — 2013
Bachelor of Arts (B.A.), Rhetorician / Communication, 3.3
DePaul University
Bachelor's degree, Communication, General
T-Mobile (Tek System) March 2015 - Present
Judge Group March 2014 - January 2015
TELVISTA September 2013 - February 2014
VISION COMMUNITIES MANAGEMENT March 2013 - September 2013
PREMIER CONCIERGE February 2009 - December 2009
Skills
Sellers, Negotiation, Technical Support, Microsoft Excel, Microsoft Office, Microsoft Word, Mobile Communications, Mobile Applications, Network Administration, Windows XP, Windows NT, Windows 7, Windows 95, Mac OS, Outlook Express, Outlook
Education
DePaul University 2009 — 2013
Bachelor of Arts (B.A.), Rhetorician / Communication, 3.3
DePaul University
Bachelor's degree, Communication, General
Alison Huskey's Telvista Experience November 2000 - March 2002
Job Tech Support
Industry Internet
Experience
J.Lodge December 2007 - November 2008
Lionbridge June 2008 - September 2008
CompuCom February 2005 - May 2007
CGS June 2002 - January 2005
Telvista November 2000 - March 2002
Stream International January 2000 - June 2000
Education
Dallas County Community College 2008 — 2010
Associates, IT/Criminal Justice
J.Lodge December 2007 - November 2008
Lionbridge June 2008 - September 2008
CompuCom February 2005 - May 2007
CGS June 2002 - January 2005
Telvista November 2000 - March 2002
Stream International January 2000 - June 2000
Education
Dallas County Community College 2008 — 2010
Associates, IT/Criminal Justice
Glen Grigsby's Telvista Experience January 2003 - September 2003
Job Systems Administrator at JW Energy Company
Industry Oil & Energy
Experience
J-W Energy Company January 2015 - Present
J-W Operating Company September 2003 - January 2015
Telvista January 2003 - September 2003
Micromuse December 2000 - April 2002
jobs.com April 2000 - November 2000
Tarrant County Information Technologies February 1998 - March 2000
Verio Incorporated January 1997 - February 1998
AST Research January 1995 - January 1997
CompUSA March 1993 - December 1994
Skills
Microsoft System Center..., Microsoft Deployment..., Windows 8.1, Windows Server, Active Directory, Windows 7, Computer Security, Troubleshooting, Technical Support, Microsoft Office, Networking, IIS, Microsoft SQL Server, Network Administration, HTML, Ubuntu, FTP, Numara Footprints, Router Configuration, Linux Desktop, Linux Server, Servers, IBM AIX, Solaris, Virus Removal, IP VPN, Apache, Xerox Printers, Laser Printers, SharePoint Designer, Computer Graphics, Mac OS X, VBScript, Malware Analysis, AIX, GIMP, DSL, Browsers
Education
The University of Texas at Arlington 1988 — 1991
BS, Management Information Systems
DeVry Institute of Technology
Computer Information Systems
J-W Energy Company January 2015 - Present
J-W Operating Company September 2003 - January 2015
Telvista January 2003 - September 2003
Micromuse December 2000 - April 2002
jobs.com April 2000 - November 2000
Tarrant County Information Technologies February 1998 - March 2000
Verio Incorporated January 1997 - February 1998
AST Research January 1995 - January 1997
CompUSA March 1993 - December 1994
Skills
Microsoft System Center..., Microsoft Deployment..., Windows 8.1, Windows Server, Active Directory, Windows 7, Computer Security, Troubleshooting, Technical Support, Microsoft Office, Networking, IIS, Microsoft SQL Server, Network Administration, HTML, Ubuntu, FTP, Numara Footprints, Router Configuration, Linux Desktop, Linux Server, Servers, IBM AIX, Solaris, Virus Removal, IP VPN, Apache, Xerox Printers, Laser Printers, SharePoint Designer, Computer Graphics, Mac OS X, VBScript, Malware Analysis, AIX, GIMP, DSL, Browsers
Education
The University of Texas at Arlington 1988 — 1991
BS, Management Information Systems
DeVry Institute of Technology
Computer Information Systems
Cyndi Fischer's Telvista Experience December 2002 - Present
Job Quality Director at Telvista
Industry Outsourcing/Offshoring
Experience
Telvista December 2002 - Present
Mobilecomm March 1989 - December 2002
MobileComm 1989 - 2002
Skills
Service Level Agreements, Call Center, Project Coordination, Quality Control, Performance Metrics, Quality Management, Training, Workforce Management, Quality Assurance, Employee Training, Call Centers, BPO, Customer Service, CRM, Process Improvement, Telecommunications, Outsourcing, Contact Centers, Performance Management, Inbound Marketing, Call Center Development, Technical Support, Leadership, Business Process..., Team Leadership, Coaching, Management, Performance Improvement, Customer Experience, Human Resources, Vendor Management, Service Delivery, Contact Center..., Customer Satisfaction, Operations Management, Customer Retention, Account Management, Program Management, Team Management
Education
Dallas Baptist University 1990 — 1992
Business Management
Langevin University 1990 — 1991
certification, training managment
Harper College 1987 — 1988
certification, Supervisory Management
Telvista December 2002 - Present
Mobilecomm March 1989 - December 2002
MobileComm 1989 - 2002
Skills
Service Level Agreements, Call Center, Project Coordination, Quality Control, Performance Metrics, Quality Management, Training, Workforce Management, Quality Assurance, Employee Training, Call Centers, BPO, Customer Service, CRM, Process Improvement, Telecommunications, Outsourcing, Contact Centers, Performance Management, Inbound Marketing, Call Center Development, Technical Support, Leadership, Business Process..., Team Leadership, Coaching, Management, Performance Improvement, Customer Experience, Human Resources, Vendor Management, Service Delivery, Contact Center..., Customer Satisfaction, Operations Management, Customer Retention, Account Management, Program Management, Team Management
Education
Dallas Baptist University 1990 — 1992
Business Management
Langevin University 1990 — 1991
certification, training managment
Harper College 1987 — 1988
certification, Supervisory Management
Kapemba Mbula, PHR's Telvista Experience August 2005 - October 2006
Job Contract Recruiting Specialist at Experis/IBM
Industry Human Resources
Experience
Experis/IBM June 2015 - Present
IBM February 2013 - May 2015
Pepco Holdings, Inc. November 2011 - June 2012
ICMA-RC January 2011 - June 2011
Enlightened Inc April 2010 - January 2011
Carlson Restaurants Worldwide July 2007 - April 2008
Telvista August 2005 - October 2006
Skills
HRIS, Talent Management, Temporary Placement, College Recruiting, Training, Interviews, Talent Acquisition, Applicant Tracking..., Human Resources, Recruiting, Technical Recruiting, Sourcing, Screening, Performance Management, Time Management, Internet Recruiting, Background Checks, New Hire Orientations, Workforce Planning, Onboarding, Deferred Compensation, Cold Calling, Management, Employee Relations, Employee Training, Contract Recruitment, Taleo, HR Policies, Employment Law, Vendor Management, Benefits Administration, Policy, Call Centers, Employee Benefits, Strategic Planning, Staff Augmentation, Temporary Staffing, Executive Search, Hiring, Outlook, Personnel Management, Recruitment Advertising, Project Management, Staffing Services, Consulting, Employee Engagement, Benefits Negotiation, PeopleSoft, Job Fairs, Succession Planning
Education
University of Maryland University College 2013 — 2015
Master's degree, Human Resources
London South Bank University 1996 — 2000
Bachelors of Science, Computing Studies
Experis/IBM June 2015 - Present
IBM February 2013 - May 2015
Pepco Holdings, Inc. November 2011 - June 2012
ICMA-RC January 2011 - June 2011
Enlightened Inc April 2010 - January 2011
Carlson Restaurants Worldwide July 2007 - April 2008
Telvista August 2005 - October 2006
Skills
HRIS, Talent Management, Temporary Placement, College Recruiting, Training, Interviews, Talent Acquisition, Applicant Tracking..., Human Resources, Recruiting, Technical Recruiting, Sourcing, Screening, Performance Management, Time Management, Internet Recruiting, Background Checks, New Hire Orientations, Workforce Planning, Onboarding, Deferred Compensation, Cold Calling, Management, Employee Relations, Employee Training, Contract Recruitment, Taleo, HR Policies, Employment Law, Vendor Management, Benefits Administration, Policy, Call Centers, Employee Benefits, Strategic Planning, Staff Augmentation, Temporary Staffing, Executive Search, Hiring, Outlook, Personnel Management, Recruitment Advertising, Project Management, Staffing Services, Consulting, Employee Engagement, Benefits Negotiation, PeopleSoft, Job Fairs, Succession Planning
Education
University of Maryland University College 2013 — 2015
Master's degree, Human Resources
London South Bank University 1996 — 2000
Bachelors of Science, Computing Studies
Zaundra Fletcher's Telvista Experience June 2006 - February 2011
Job Nurse assist at Outreach Services Companies
Industry Telecommunications
Experience
Outreach Services Companies January 2011 - Present
Telvista June 2006 - February 2011
Skills
Call Centers, Wireless, Customer Service, Customer Satisfaction, Technical Support, Troubleshooting, Customer Experience, Workforce Management, Contact Centers, Windows 7, Computer Hardware, BPO
Education
Tarrant County College
Outreach Services Companies January 2011 - Present
Telvista June 2006 - February 2011
Skills
Call Centers, Wireless, Customer Service, Customer Satisfaction, Technical Support, Troubleshooting, Customer Experience, Workforce Management, Contact Centers, Windows 7, Computer Hardware, BPO
Education
Tarrant County College
Robert L. Hernandez's Telvista Experience 2001 - 2004
Job Customer Resolution Representative@ The Container Store
Industry Consumer Goods
Experience
World Ventures June 2011 - Present
Team Beachbody January 2011 - July 2011
Allegro Development November 2008 - December 2009
McAfee Inc. October 2007 - October 2008
Nortel Networks July 2006 - October 2007
Telvista 2001 - 2004
Education
Mt. San Antonio College
Associate of Science
World Ventures June 2011 - Present
Team Beachbody January 2011 - July 2011
Allegro Development November 2008 - December 2009
McAfee Inc. October 2007 - October 2008
Nortel Networks July 2006 - October 2007
Telvista 2001 - 2004
Education
Mt. San Antonio College
Associate of Science
Ivan Shephard's Telvista Experience August 2010 - June 2012
Job Telecommunications Professional
Industry Telecommunications
Experience
Telvista August 2010 - June 2012
Comcast April 2009 - August 2010
Drive Time March 2008 - March 2009
Skills
Customer Satisfaction, Call Center, Cold Calling, Account Management, Customer Service, Sales, Operations Management, Recruiting, Workforce Management, Temporary Placement, Human Resources, Customer Retention
Education
Strayer University (DC) 2006 — 2009
Masters, Business Administration
Texas Southern University 1998 — 2002
Communications, Speech Communications
Telvista August 2010 - June 2012
Comcast April 2009 - August 2010
Drive Time March 2008 - March 2009
Skills
Customer Satisfaction, Call Center, Cold Calling, Account Management, Customer Service, Sales, Operations Management, Recruiting, Workforce Management, Temporary Placement, Human Resources, Customer Retention
Education
Strayer University (DC) 2006 — 2009
Masters, Business Administration
Texas Southern University 1998 — 2002
Communications, Speech Communications
Bernie Cross's Telvista Experience May 2002 - June 2004
Job IT Support at Dept of Homeland Security/FEMA
Industry Government Administration
Experience
Dept of Homeland Security/FEMA September 2010 - Present
FEMA January 2010 - Present
EDS/Boston Scientific Corp July 2007 - January 2010
Telvista May 2002 - June 2004
Education
Boston University 2001 — 2002
Certification
Dept of Homeland Security/FEMA September 2010 - Present
FEMA January 2010 - Present
EDS/Boston Scientific Corp July 2007 - January 2010
Telvista May 2002 - June 2004
Education
Boston University 2001 — 2002
Certification
Connie Ly-barksdale's Telvista Experience February 2008 - Present
Job Talent Acquisition Manager at Telvista
Industry Outsourcing/Offshoring
Experience
Telvista February 2008 - Present
Skills
Applicant Tracking...
Education
Iowa State University
Telvista February 2008 - Present
Skills
Applicant Tracking...
Education
Iowa State University
Sherry Tuck's Telvista Experience January 2008 - August 2008
Job Bachelors in Business Administration and Health Care Management
Industry Insurance
Experience
Life Chicks, Inc. December 2014 - Present
Halifax County Schools October 2006 - Present
Holiday Inn Express South Boston, VA August 2012 - December 2014
Court Support Services-Halifax 2010 - 2012
Emergicare of South Boston VA., Inc. February 2009 - November 2009
Telvista January 2008 - August 2008
Skills
Time Management, Customer Service, Technical Support, Management, Training, Customer Satisfaction, Coaching, Recruiting, Data Entry, Operations Management, Microsoft Excel, Microsoft Office
Education
American InterContinental University 2006 — 2008
Bachelors, Business Administration
Halifax County High School
Life Chicks, Inc. December 2014 - Present
Halifax County Schools October 2006 - Present
Holiday Inn Express South Boston, VA August 2012 - December 2014
Court Support Services-Halifax 2010 - 2012
Emergicare of South Boston VA., Inc. February 2009 - November 2009
Telvista January 2008 - August 2008
Skills
Time Management, Customer Service, Technical Support, Management, Training, Customer Satisfaction, Coaching, Recruiting, Data Entry, Operations Management, Microsoft Excel, Microsoft Office
Education
American InterContinental University 2006 — 2008
Bachelors, Business Administration
Halifax County High School
rebekah gushwa's Telvista Experience Coffee Master and ManagerStarbucks Coffee CompanyFebruary 2003 - September 2008
Job Skilled Barista and Cafe Manager
Industry Food & Beverages
Experience
Telvista Coffee Master and ManagerStarbucks Coffee CompanyFebruary 2003 - September 2008
Cafe Valos - Borders Book Stores November 2001 - February 2003
Freelance Consultant and Trainer January 2001 - October 2001
Barnies Coffee Company September 1997 - January 2001
Education
Ball State University 1996 — 1997
Telecommunications
Lindenwood University 1995 — 1996
Lindenwood University 1995 — 1996
Telecommunications
Telvista Coffee Master and ManagerStarbucks Coffee CompanyFebruary 2003 - September 2008
Cafe Valos - Borders Book Stores November 2001 - February 2003
Freelance Consultant and Trainer January 2001 - October 2001
Barnies Coffee Company September 1997 - January 2001
Education
Ball State University 1996 — 1997
Telecommunications
Lindenwood University 1995 — 1996
Lindenwood University 1995 — 1996
Telecommunications
Jamal Matthews's Telvista Experience April 2007 - May 2007
Job at
Industry Information Technology and Services
Experience
Presbyterian Hospital of Dallas Computer Operator IAPEX AnalytixMay 2007 - May 2008
Telvista April 2007 - May 2007
Education
Richland Community College 2005 — 2006
Certificate, Microcomputer Maintains & Networking
Professional Technology Institute 2003 — 2005
Computer Technology
Delgado Community College 2002 — 2003
Computer Information Technology
Presbyterian Hospital of Dallas Computer Operator IAPEX AnalytixMay 2007 - May 2008
Telvista April 2007 - May 2007
Education
Richland Community College 2005 — 2006
Certificate, Microcomputer Maintains & Networking
Professional Technology Institute 2003 — 2005
Computer Technology
Delgado Community College 2002 — 2003
Computer Information Technology
Mujeeb Alikhan's Telvista Experience January 2005 - June 2005
Job Load Balance Analyst
Industry Telecommunications
Experience
AT&T November 2014 - Present
Atlantic Service and Supply July 2005 - June 2006
Telvista January 2005 - June 2005
Skills
Call Centers, Managed Services, Troubleshooting, Unified Communications, Customer Service, Time Management, VoIP, Technical Support, Wireless
Education
Tarrant County College 1999 — 2005
Associates in Arts and Associates in HVAC
AT&T November 2014 - Present
Atlantic Service and Supply July 2005 - June 2006
Telvista January 2005 - June 2005
Skills
Call Centers, Managed Services, Troubleshooting, Unified Communications, Customer Service, Time Management, VoIP, Technical Support, Wireless
Education
Tarrant County College 1999 — 2005
Associates in Arts and Associates in HVAC
Burton Thornton's Telvista Experience September 2007 - July 2010
Job Associate Engineer at Spirent Communications
Industry Telecommunications
Experience
Spirent Communications August 2010 - June 2015
Telvista September 2007 - July 2010
Freebirds October 1994 - September 2007
Skills
Troubleshooting, Visio, Access, Microsoft Office, Windows Server, CRM, Computer Hardware, Team Leadership, Perforce, Rally, HP Quality Center, JIRA, PC building, Training, Testing, Vendor Management, Project Management, Windows 7, Process Improvement, Active Directory, Wireless
Education
DeVry University 2005 — 2009
Bachelor of Science (B.S.), Information Technology, 3.80
Spirent Communications August 2010 - June 2015
Telvista September 2007 - July 2010
Freebirds October 1994 - September 2007
Skills
Troubleshooting, Visio, Access, Microsoft Office, Windows Server, CRM, Computer Hardware, Team Leadership, Perforce, Rally, HP Quality Center, JIRA, PC building, Training, Testing, Vendor Management, Project Management, Windows 7, Process Improvement, Active Directory, Wireless
Education
DeVry University 2005 — 2009
Bachelor of Science (B.S.), Information Technology, 3.80
Serge Kpan's Telvista Experience September 2000 - June 2006
Job Sales Engineering and Program Management Support Analyst at VerizonTerremark
Industry Telecommunications
Experience
Verizon-Terremark August 2010 - Present
Liquidity Services 2014 - 2015
T-Mobile April 2008 - June 2010
T-Mobile July 2006 - June 2010
Telvista September 2000 - June 2006
Skills
Technical Support, Troubleshooting, VPN, Operating Systems, Training, Networking, Hardware, Databases, Wireless, Testing, Call Centers, Sales Engineering and...
Education
University of North Texas 2009 — 2010
Bachelor in Apply Art and Science (BAAS), Performance Improvement, 3.65
Collin County Community College 2004 — 2009
Associate in Applied Science (AAS), Networking, 3.8
Richland College 2003 — 2004
Cisco Networking Associate Academy Program, Cisco CCNA1 and CCNA2, NA
Verizon-Terremark August 2010 - Present
Liquidity Services 2014 - 2015
T-Mobile April 2008 - June 2010
T-Mobile July 2006 - June 2010
Telvista September 2000 - June 2006
Skills
Technical Support, Troubleshooting, VPN, Operating Systems, Training, Networking, Hardware, Databases, Wireless, Testing, Call Centers, Sales Engineering and...
Education
University of North Texas 2009 — 2010
Bachelor in Apply Art and Science (BAAS), Performance Improvement, 3.65
Collin County Community College 2004 — 2009
Associate in Applied Science (AAS), Networking, 3.8
Richland College 2003 — 2004
Cisco Networking Associate Academy Program, Cisco CCNA1 and CCNA2, NA
O.C. Hailey's Telvista Experience 2010 - 2011
Job Call Center Professional
Industry Consumer Services
Experience
Telvista 2010 - 2011
Outreach Communications September 2003 - February 2009
Allstate 1988 - 2001
Skills
Call Centers, Vendor Management, Call Center, Sales, Customer Satisfaction, Operations Management, Insurance, Leadership, BPO, Workforce Management, Customer Retention, Outsourcing, Contact Centers, Customer Service, Management, Process Improvement, Training, Team Building, Call Center Development, Team Leadership
Education
James Madison University 1974 — 1978
Telvista 2010 - 2011
Outreach Communications September 2003 - February 2009
Allstate 1988 - 2001
Skills
Call Centers, Vendor Management, Call Center, Sales, Customer Satisfaction, Operations Management, Insurance, Leadership, BPO, Workforce Management, Customer Retention, Outsourcing, Contact Centers, Customer Service, Management, Process Improvement, Training, Team Building, Call Center Development, Team Leadership
Education
James Madison University 1974 — 1978
Jesse DenBeste's Telvista Experience August 2010 - December 2010
Job Technical Support Analyst at Security Coverage
Industry Computer Networking
Experience
SecurityCoverage, Inc. May 2011 - Present
Telvista August 2010 - December 2010
Skills
Customer Service, Troubleshooting, Windows, Technical Support, Call Centers
Education
Kaplan University-Cedar Rapids Campus 2008 — 2010
Associate's Degree, Computer Systems Networking and Telecommunications
SecurityCoverage, Inc. May 2011 - Present
Telvista August 2010 - December 2010
Skills
Customer Service, Troubleshooting, Windows, Technical Support, Call Centers
Education
Kaplan University-Cedar Rapids Campus 2008 — 2010
Associate's Degree, Computer Systems Networking and Telecommunications
Ayn Owens's Telvista Experience January 2002 - March 2012
Job Vice President, Sales Operations at Aegis Communications Group
Industry Outsourcing/Offshoring
Experience
Aegis Communications Group March 2012 - Present
Telvista January 2002 - March 2012
Prodigy/Flashnet [now AT&T] 1999 - 2001
PrimeCo Personal Communications [now Verizon Wireless] 1996 - 1999
BNSF Railway 1995 - 1996
Skills
Sales Operations, Lead Generation, Proposal Leadership, Customer Experience, Vendor Management, Workforce Management, Business Development, Customer Retention, Customer Satisfaction, Team Management, BPO, CRM, Process Improvement, Call Center, Outsourcing, Analytics, Social Media Marketing, Team Leadership, Call Centers, Cross-functional Team..., Leadership, Sales Management, Customer Service, Relationship Management, Salesforce.com, Telecommunications, Income Statement, Business Process..., Account Management, Strategic Partnerships, Operations Management, Team Building, Management, Program Management, Strategic Planning, Strategy, P&L Management, Contact Centers, Employee Benefits, Telemarketing, Start-ups, Sales, Pre-sales, Marketing, Executive Management
Education
Jacksonville State University
Bachelor of Science, Management, Spanish
University of Tennessee-Knoxville - College of Business Administration
Master of Business Administration (MBA), Management, Finance
Aegis Communications Group March 2012 - Present
Telvista January 2002 - March 2012
Prodigy/Flashnet [now AT&T] 1999 - 2001
PrimeCo Personal Communications [now Verizon Wireless] 1996 - 1999
BNSF Railway 1995 - 1996
Skills
Sales Operations, Lead Generation, Proposal Leadership, Customer Experience, Vendor Management, Workforce Management, Business Development, Customer Retention, Customer Satisfaction, Team Management, BPO, CRM, Process Improvement, Call Center, Outsourcing, Analytics, Social Media Marketing, Team Leadership, Call Centers, Cross-functional Team..., Leadership, Sales Management, Customer Service, Relationship Management, Salesforce.com, Telecommunications, Income Statement, Business Process..., Account Management, Strategic Partnerships, Operations Management, Team Building, Management, Program Management, Strategic Planning, Strategy, P&L Management, Contact Centers, Employee Benefits, Telemarketing, Start-ups, Sales, Pre-sales, Marketing, Executive Management
Education
Jacksonville State University
Bachelor of Science, Management, Spanish
University of Tennessee-Knoxville - College of Business Administration
Master of Business Administration (MBA), Management, Finance
Esaias Pech's Telvista Experience June 2006 - January 2008
Job Software Design Engineer II at N.S. International, Ltd
Industry Automotive
Experience
N.S. International, Ltd April 2015 - Present
N.S. International, Ltd April 2013 - March 2015
Navico Logistics Europe B.V. August 2010 - April 2013
Embedded Partners 2010 - 2013
CETYS University January 2012 - June 2012
Civil Engineer January 2008 - June 2010
TELvista June 2006 - January 2008
Education
Georgia Institute of Technology 2015 — 2017
Master of Science (M.Sc.), Computer Science
UCSD 2012 — 2016
Embedded Computer Engineering Professional Certificate, Embedded, 4.0
CETYS University 2006 — 2010
Cybernetics Electronics Engineering, Electrical and Electronics Engineering, 97.6
N.S. International, Ltd April 2015 - Present
N.S. International, Ltd April 2013 - March 2015
Navico Logistics Europe B.V. August 2010 - April 2013
Embedded Partners 2010 - 2013
CETYS University January 2012 - June 2012
Civil Engineer January 2008 - June 2010
TELvista June 2006 - January 2008
Education
Georgia Institute of Technology 2015 — 2017
Master of Science (M.Sc.), Computer Science
UCSD 2012 — 2016
Embedded Computer Engineering Professional Certificate, Embedded, 4.0
CETYS University 2006 — 2010
Cybernetics Electronics Engineering, Electrical and Electronics Engineering, 97.6
Ann Furnas's Telvista Experience October 2006 - October 2009
Job Information Technology
Industry Research
Carl Pribanic's Telvista Experience May 2004 - August 2005
Job Security Specialist
Industry Security and Investigations
Experience
Allied-Barton August 2009 - Present
Pinkerton Government Services September 2007 - July 2009
ACT-1 Technical & Professional Services February 2007 - May 2007
The Computer Merchant, Ltd, Hurst, TX. February 2007 - February 2007
Andrews International November 2006 - February 2007
BMC Solutions, Inc August 2006 - November 2006
Barbeau Enterprises, Inc May 2006 - June 2006
Computer Sciences Corporation (Volt) October 2005 - December 2005
McAfee, Inc August 2005 - October 2005
Telvista May 2004 - August 2005
Skills
Security Operations, Security, Troubleshooting, Physical Security, Corporate Security, First Aid, Security Training, Personal Protection, Close Protection, Personal Security, Executive Protection, Private Investigations, Security+, Counterterrorism, Problem Solving, Microsoft Office, Security Management, Access Control, Risk Assessment, Security Clearance, Military, Vulnerability Assessment, Business Continuity, Surveillance, CCTV, Security Awareness, Incident Management, Protection, Customer Service, Government, Electronic Security, Analysis, Spent 4 years in US...
Education
Southern Methodist University 2004 — 2005
Certificate, Networking Technologies Program
The University of Dallas 1996 — 1999
MBA, Telecommunications
Virginia Polytechnic Institute and State University
B.S., Parks & Recreaton
Allied-Barton August 2009 - Present
Pinkerton Government Services September 2007 - July 2009
ACT-1 Technical & Professional Services February 2007 - May 2007
The Computer Merchant, Ltd, Hurst, TX. February 2007 - February 2007
Andrews International November 2006 - February 2007
BMC Solutions, Inc August 2006 - November 2006
Barbeau Enterprises, Inc May 2006 - June 2006
Computer Sciences Corporation (Volt) October 2005 - December 2005
McAfee, Inc August 2005 - October 2005
Telvista May 2004 - August 2005
Skills
Security Operations, Security, Troubleshooting, Physical Security, Corporate Security, First Aid, Security Training, Personal Protection, Close Protection, Personal Security, Executive Protection, Private Investigations, Security+, Counterterrorism, Problem Solving, Microsoft Office, Security Management, Access Control, Risk Assessment, Security Clearance, Military, Vulnerability Assessment, Business Continuity, Surveillance, CCTV, Security Awareness, Incident Management, Protection, Customer Service, Government, Electronic Security, Analysis, Spent 4 years in US...
Education
Southern Methodist University 2004 — 2005
Certificate, Networking Technologies Program
The University of Dallas 1996 — 1999
MBA, Telecommunications
Virginia Polytechnic Institute and State University
B.S., Parks & Recreaton
Duncan Jimbo's Telvista Experience September 2005 - April 2006
Job Web Developer
Industry Marketing and Advertising
Experience
Manifest. November 2011 - Present
The Integer Group November 2007 - November 2011
Iowa Public Television March 2007 - December 2007
FedEx June 2007 - August 2007
National Pork Board September 2006 - December 2006
Telvista September 2005 - April 2006
Skills
HTML, Wordpress, Web Development, CSS, jQuery, SEO, Web Design, WordPress, Information Architecture, MySQL, User Interface Design, HTML 5, User Experience, XHTML, Interaction Design
Education
Drake University 2006 — 2007
Bachelor of Science in Business Administration, Information Systems
Alfred State College - SUNY College of Technology 2004 — 2005
Associate in Applied Science, Computer Information Systems
Manifest. November 2011 - Present
The Integer Group November 2007 - November 2011
Iowa Public Television March 2007 - December 2007
FedEx June 2007 - August 2007
National Pork Board September 2006 - December 2006
Telvista September 2005 - April 2006
Skills
HTML, Wordpress, Web Development, CSS, jQuery, SEO, Web Design, WordPress, Information Architecture, MySQL, User Interface Design, HTML 5, User Experience, XHTML, Interaction Design
Education
Drake University 2006 — 2007
Bachelor of Science in Business Administration, Information Systems
Alfred State College - SUNY College of Technology 2004 — 2005
Associate in Applied Science, Computer Information Systems
Owen Watkins's Telvista Experience May 2015 - Present
Job Recruiting Manager at Telvista
Industry Human Resources
Experience
Telvista May 2015 - Present
Education
Radford University
Master’s Degree, Counselor Education/School Counseling and Guidance Services
Telvista May 2015 - Present
Education
Radford University
Master’s Degree, Counselor Education/School Counseling and Guidance Services
Kirk Tallant's Telvista Experience March 2011 - July 2012
Job Designer for Time Warner Cable
Industry Civil Engineering
Experience
Time Warner Cable April 2015 - Present
TEK Systems April 2014 - May 2015
Link Staffing July 2012 - September 2012
Telvista March 2011 - July 2012
Hayes and Stolz November 2010 - February 2011
Allen Systems Group October 1998 - March 2007
CSC February 1996 - October 1998
Skills
Call Centers, Sla, Customer Satisfaction, Service Delivery, Technical Support, Customer Experience, Outsourcing, Troubleshooting, Databases, Mainframe, Software Documentation, Vendor Management, Quality Assurance, Windows XP, Windows 7, Business Analysis
Education
Tarrant County College 2008 — 2010
Drafting and Design, Architecture, Mechanical, etc.
Community College of the Air Force 1981 — 1991
Information Systems Mgmt, Programming
Time Warner Cable April 2015 - Present
TEK Systems April 2014 - May 2015
Link Staffing July 2012 - September 2012
Telvista March 2011 - July 2012
Hayes and Stolz November 2010 - February 2011
Allen Systems Group October 1998 - March 2007
CSC February 1996 - October 1998
Skills
Call Centers, Sla, Customer Satisfaction, Service Delivery, Technical Support, Customer Experience, Outsourcing, Troubleshooting, Databases, Mainframe, Software Documentation, Vendor Management, Quality Assurance, Windows XP, Windows 7, Business Analysis
Education
Tarrant County College 2008 — 2010
Drafting and Design, Architecture, Mechanical, etc.
Community College of the Air Force 1981 — 1991
Information Systems Mgmt, Programming
Constance Pinchback's Telvista Experience May 2006 - October 2013
Job BA in Business Administration, MA in Organizaitonal Management with Human Resource Management Specialization
Industry Public Relations and Communications
Experience
Adecco August 2014 - Present
Telvista May 2006 - October 2013
Boscov's June 2004 - August 2006
Skills
Workforce Management, Employee Engagement, Process Improvement, Vendor Management, Benefits Administration, Operations Management, BPO, PeopleSoft, Talent Acquisition, HRIS, Team Management, Outsourcing, Employee Benefits, Organizational..., Human Resources, Sourcing, Access, Management, Change Management, Leadership, Administration, System Administration, Employee Training, Interviews, Hiring, Onboarding, Customer Experience, Applicant Tracking..., New Hire Orientations, Software Documentation, Talent Management, Personnel Management, Workforce Planning, Training, Customer Service, Performance Management, Coaching, Employee Relations, Team Building, Recruiting, Sales, Call Centers, Time Management, Microsoft Excel, Team Leadership
Education
Ashford University 2013 — 2015
Master's of Arts Degree, Organizational Management with Human Resourse Management Specialization, GPA: 4.0
Ashford University 2009 — 2013
Bachelor of Arts, Business Administration and Human Resource Management, GPA: 3.5
National College Danville Va 2003 — 2005
Associate of Science Degree, Medical Billing and Coding and Pharmacy Technician, 3.75 GPA Graduated with High Honors
Adecco August 2014 - Present
Telvista May 2006 - October 2013
Boscov's June 2004 - August 2006
Skills
Workforce Management, Employee Engagement, Process Improvement, Vendor Management, Benefits Administration, Operations Management, BPO, PeopleSoft, Talent Acquisition, HRIS, Team Management, Outsourcing, Employee Benefits, Organizational..., Human Resources, Sourcing, Access, Management, Change Management, Leadership, Administration, System Administration, Employee Training, Interviews, Hiring, Onboarding, Customer Experience, Applicant Tracking..., New Hire Orientations, Software Documentation, Talent Management, Personnel Management, Workforce Planning, Training, Customer Service, Performance Management, Coaching, Employee Relations, Team Building, Recruiting, Sales, Call Centers, Time Management, Microsoft Excel, Team Leadership
Education
Ashford University 2013 — 2015
Master's of Arts Degree, Organizational Management with Human Resourse Management Specialization, GPA: 4.0
Ashford University 2009 — 2013
Bachelor of Arts, Business Administration and Human Resource Management, GPA: 3.5
National College Danville Va 2003 — 2005
Associate of Science Degree, Medical Billing and Coding and Pharmacy Technician, 3.75 GPA Graduated with High Honors
Karina Valdez Ponce de Leon's Telvista Experience August 2011 - December 2011
Job Student at Hennepin Technical College
Industry
Experience
Telvista August 2011 - December 2011
Education
Hennepin Technical College 2011 — 2012
Autonomous University of Mexico
BS, Journalism
Telvista August 2011 - December 2011
Education
Hennepin Technical College 2011 — 2012
Autonomous University of Mexico
BS, Journalism
LaCoya Farmer's Telvista Experience July 2010 - August 2012
Job Sales Expert at MarketSource
Industry Outsourcing/Offshoring
Experience
MarketSource September 2013 - Present
Telvista July 2010 - August 2012
A New Inspiration February 2011 - June 2011
ATIBA Youth Intervention Services May 2009 - June 2010
Skills
Workforce Management, IEX, Call Centers, Customer Experience, BPO
Education
Jones International University 2010 — 2014
Master of Business Arts, Entreprenuership
Jones International University 2010 — 2012
Bachelor of Arts (B.A.), Fashion Marketing and Management
The Art Institute of Charlotte 2005 — 2008
Bachelor of Arts, Fashion Marketing and Management
MarketSource September 2013 - Present
Telvista July 2010 - August 2012
A New Inspiration February 2011 - June 2011
ATIBA Youth Intervention Services May 2009 - June 2010
Skills
Workforce Management, IEX, Call Centers, Customer Experience, BPO
Education
Jones International University 2010 — 2014
Master of Business Arts, Entreprenuership
Jones International University 2010 — 2012
Bachelor of Arts (B.A.), Fashion Marketing and Management
The Art Institute of Charlotte 2005 — 2008
Bachelor of Arts, Fashion Marketing and Management
talya hicks's Telvista Experience September 2011 - September 2012
Job Tech Support at Warrantech
Industry Outsourcing/Offshoring
Experience
Warrantech November 2012 - Present
Telvista September 2011 - September 2012
Pinnacle Technical Resources February 2011 - May 2011
Sprint Nextel June 1999 - October 2009
Skills
Customer Service, Inbound and Outbound..., Telecommunications, Internet Troubleshooting, Data Entry, Dispatching
Education
South Arkansas Community College 1995 — 1998
Bachelor of Business Administration (B.B.A.)
Warrantech November 2012 - Present
Telvista September 2011 - September 2012
Pinnacle Technical Resources February 2011 - May 2011
Sprint Nextel June 1999 - October 2009
Skills
Customer Service, Inbound and Outbound..., Telecommunications, Internet Troubleshooting, Data Entry, Dispatching
Education
South Arkansas Community College 1995 — 1998
Bachelor of Business Administration (B.B.A.)
Joseph Tripp's Telvista Experience June 2013 - April 2015
Job
Industry Consumer Services
Experience
Telvista June 2013 - April 2015
Gamestop Inc August 2009 - August 2013
Education
Tarrant County College 2009 — 2010
Associate of Arts (A.A.), 3.8
Haltom HS 2004 — 2008
High School Diploma
The University of Texas at Arlington
Telvista June 2013 - April 2015
Gamestop Inc August 2009 - August 2013
Education
Tarrant County College 2009 — 2010
Associate of Arts (A.A.), 3.8
Haltom HS 2004 — 2008
High School Diploma
The University of Texas at Arlington