The Hertrich Group
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The Hertrich Group Employees
SunnySide Designs, LLC February 2015 - Present
The Hertrich Group October 2014 - February 2015
Old Glory Harley-Davidson March 2013 - September 2014
Rommel Harley-Davidson of Annapolis April 2007 - March 2013
Skills
Customer Service, Sales, Negotiation, Automotive, Customer Satisfaction, New Business Development, Management, Team Building, Account Management, Automobile, Forecasting, Inventory Management, Leadership, Sales Management, Vehicles
Education
Fashion Careers College 2004 — 2006
Associates, Business & Merchandising
Fashion Careers College
Associate's degree, Business Administration and Management, General
Paragon Design, Inc September 2014 - Present
Genesis Medical Staffing, Inc. March 2015 - Present
Creighton University December 2013 - September 2014
TD Ameritrade April 2011 - December 2013
Paragon Design, Inc April 2008 - April 2011
LDMI 2009 - 2009
The Hertrich Group 2007 - 2008
Skills
Web Design, Graphics, Illustrator, Interaction Design, Photoshop, InDesign, Graphic Design, Flash, Screen Printing, HTML, Dreamweaver, Adobe Acrobat, Adobe Creative Suite, Art Direction, Email Marketing, HTML scripting, Illustration, JavaScript, Logo Design, User Interface Design, User Experience, Concept Development, Print Design, HTML emails, Campaign Concepting, Advertising, Typography, Creative Direction, Corporate Identity, Brochures, Mac, Direct Mail, Website Development, Creative Strategy, Brand Development, User-centered Design, Marketing, CSS, Visual Communication, Branding, Front-end, Online Marketing, Corporate Branding, Digital Marketing, Flash Animation, Layout, Integrated Marketing, Flyers, Online Advertising, Posters
Education
University of Nebraska-Lincoln 2001 — 2006
Bachelor of Fine Arts (BFA), Graphic Design
Amazon June 2014 - Present
Labor Ready May 2014 - Present
Life Transitions Photography February 2014 - Present
Greenscape Landscape Service, LLC March 2009 - January 2014
The Hertrich Group September 2008 - March 2009
Skills
Automotive, Clerical Work, Phone Etiquette, Computer Repair, Forklift Operator, Microsoft Excel, Microsoft Word, Welding, Metal Fabrication
Education
Lincoln Technical Institute-Philadelphia 1999 — 2000
Automotive Technology, Automobile/Automotive Mechanics Technology/Technician
Friends Select School 1992 — 1996
HS Diploma
The Hertrich Group November 2011 - Present
Kids Inc Daycare August 2013 - Present
Rita's Italian Ice August 2007 - August 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Teaching, Public Speaking, Team Management, Childcare, Cash Register, Cash-flow Management, Food Service, Floriculture
Education
Wilmington University 2013 — 2015
Bachelor's degree, Elementary Education and Teaching
Delaware Technical and Community College-Owens 2010 — 2013
Associate's degree, Elementary Education and Teaching
Realty Executives Northern Arizona, Prescott Office 2003 - Present
Chemicon International 1998 - 2003
Boulders Resort 1998 - 1999
Harley-Davidson Motor Company 1991 - 1998
The Hertrich Group 1988 - 1991
Skills
Sellers, Foreclosures, Relocation, Vacation Homes, National Association of..., Relocation Buyers, Residential Homes, Seller Representation, Title Insurance, Buyers, Listing Homes, Real Estate, Real Estate Transactions, Buyer Representation, Sales, REO, Escrow, Single Family Homes, First Time Home Buyers, Short Sales, Real Estate Development, Investment Properties, New Home Sales, Council of Residential..., Property Management, New Homes, Rentals, Property, Luxury, Commercial Real Estate, Selling, 1031 Exchanges, HUD, Listings, Townhomes, Move Up Buyers, Real Property, Income Properties, Brokerage, ABR, SFR
Education
Cardinal Stritch University
Administration, Marketing, Business Management
West Herr Automotive Group July 2014 - Present
The Hertrich Group February 2013 - June 2014
WEST HERR CHEVROLET OF ORCHARD PARK September 2004 - February 2013
Delacy Ford 2002 - 2004
Gambino Ford, Lincoln, Toyota September 1996 - April 2002
Skills
Team Management, Team Leadership, Cross Training, Professional Networking, Sales Management, Inventory Control, Team Motivator, Customer Satisfaction, Sales, Automotive, Team Building, Vehicles, Marketing, Social Networking, Time Management, Customer Service, Customer Retention, Sales Process, Inventory Management, Profit, Parts, Direct Sales, Employee Training, Retail, Dealer Management, Coaching, Operations Management, Training, CRM, Lead Generation, Management, Strategic Planning, Employee Engagement, Recruiting, Marketing Strategy, Tires, Social Media Marketing, Advertising, Automotive Repair, Business Development, Automobile, Automotive Aftermarket, Account Management, B2B, Budgets, Business Networking, Contract Negotiation, Customer Experience, Dealers, Finance
Education
State University of New York at Buffalo
Hertrich Buick GMC April 1987 - Present
The Hertrich Group 1987 - Present
Skills
Customer Service, Material Flow, Tires, Profit, Purchasing, Automotive, Inventory Management, Inventory Control, Warranty, Automotive Aftermarket, Vehicles
Education
Pittsburgh Technical Institute 1983 — 1984
Airline reservationist
IG BURTON BMW/ MERCEDES BENZ May 2011 - Present
The Hertrich Group 2004 - 2011
Lee F Slaughter Inc October 2001 - May 2004
Union Park Bmw 1992 - 1999
OTTO's BMW 1990 - 1991
Skills
Vehicles, Automobile, Customer Satisfaction, Needs Analysis, Contract Negotiation, Automotive Aftermarket, Dealers, Sales, Customer Retention, Warranty, Dealer Management, Automotive, Sales Process, Parts, Profit
Education
University of Delaware 1981 — 1983
Finance
Paul Smith's College 1978 — 1980
Hotel & Restaurant Management - Honors
Wells Fargo November 2014 - Present
The Hertrich Group July 2014 - Present
WSFS Bank May 2013 - July 2014
Santander Bank, N.A. July 2010 - May 2013
PNC February 2009 - April 2010
Skills
Retail Banking, Loans, Consumer Lending, Mortgage Lending, Customer Service, Microsoft Office, Leadership, Branch Banking, Cross Selling, Banking, Management, Team Building, Coaching, Finance, Financial Services, Relationship Management, Credit Cards, Credit, Financial Analysis
Education
Community College of Philadelphia
Victorian Inspirations LLC January 2014 - Present
Boch Dealership Group May 2011 - Present
Treasure Coast Lexus & Treasure Coast Toyota September 2012 - April 2015
Executive Auto Group August 2013 - September 2014
The Hertrich Group August 2010 - May 2011
Berlin City Auto Group September 2007 - October 2010
Autohaus Mercedes 2006 - 2007
Napleton Auto Group 2000 - 2006
Apex/Cary Auto Mall 1996 - 2000
Spitzer Motors of Miami/Spitzer Dodge 1985 - 1996
Skills
Automotive, Customer Satisfaction, Negotiation, Clutter Control, Team Building, Income Statement, Inventory Management, Profit, Financial Reporting, Sales Management, Cost Accounting, Financial Analysis, Strategic Financial..., Mergers, Executive Management, Business Planning, Financial Modeling, Strategic Planning, Retail, Target Costing, Analysis, Mergers & Acquisitions, Parts, Forecasting, Accounting, Budgets, Leadership, Finance, Management, Cash Flow, Competitive Analysis, Cash Management, Corporate Finance, Reynolds, Vehicles, Training, Pricing, Customer Retention, Dealers, Financial Statements, Sales Process, ADP Payroll, Automobile, Dealer Management, Warranty, Purchasing, Managerial Finance, Automotive Aftermarket, Gross Profit, P&L
Education
Miami Dade College 1970 — 1972
Associate's degree, Accounting and Business/Management
Miami Dade Jr College 1970 — 1972
Associate's degree, Accounting and Business/Management
The Hertrich Group August 2013 - Present
Lexus of Towson March 2008 - July 2013
Bohn Pontiac January 2004 - March 2008
Skills
Automotive, Dealer Management, Automobile, Automotive Aftermarket, Vehicles, Profit, Leadership, Customer Retention, Warranty, Customer Satisfaction, Dealers, Sales Management, Sales, Gross Profit, Retail, Inventory Management, Purchasing, Continuous Improvement, Team Building, Inventory Control, Automotive Sales..., CRM, Management, Parts, Sales Process, Sales Operations, Coaching Staff, Pricing, Reynolds, Automotive Parts, Fleet Management, Automotive Repair, Deal Closure, Tires, Negotiation, P&L, Account Management, B2B, Selling, Cold Calling, Forecasting, Selling Skills, Wholesale, Sales Presentations, Market Planning, Lead Management, Marketing Strategy, Aftersales, Training, New Business Development
Education
Villa Julie College 2002 — 2004
business, accounting
Stevenson University 2001 — 2003
Accounting and Business/Management
The Hertrich Group April 2015 - Present
Northtown Automotive Companies May 2013 - April 2015
Macris Italian Grille July 2005 - May 2013
Skills
Customer Service, Team Leadership, Teamwork, Sales Process, Team Building, Customer Satisfaction
Education
University at Buffalo 2009 — 2013
Bachelor of Business Administration (B.B.A.), Finance, General, junior
The Hertrich Group July 2014 - Present
Harvey's Honey March 2012 - July 2014
3S Horseshoing and Training April 2004 - August 2011
Professional Rodeo September 1991 - January 2011
Skills
Account Management, Customer Service, Marketing, Team Building, Sales, Strategic Planning, New Business Development, Management, Sales Management, Customer Satisfaction, Leadership, Sales Process, Sales Operations, Automotive, Inventory Management, Negotiation, Social Media, Public Speaking, Marketing Strategy
Education
Missouri Valley College 1993 — 1996
Associate's degree, Agricultural Business and Management
Nucar's Lewes Auto Mall July 2015 - Present
The Hertrich Group March 2015 - Present
Delaware Breast Cancer Coalition June 2013 - April 2014
Blood Bank of Delmarva November 2012 - May 2013
Bayhealth Medical Center September 2011 - January 2012
Skills
Cpr Certified, CDL Class A, Phlebotomy, Data Entry, Cultural Competency..., Patient Access..., Document Imaging, Healthcare, HIPAA, Elder Care, Vital Signs, AED, Hospitals, Appointment Scheduling, Patient Safety, Patient Advocacy
Education
Milford High School 1976 — 1979
Business/Office Automation/Technology/Data Entry
Delaware Technical and Community College-Terry
Business/Commerce, General
Polytech Adult Education
CNA
Freedom Rides, Inc. June 2009 - Present
The Hertrich Group April 2007 - June 2009
Downes Associates Inc. December 2006 - April 2007
ILC Dover June 1999 - October 2005
Skills
Executive Management, Corporate Finance, Vehicle Leasing, Managing Start-ups, Design Engineering, Project Management, Financial Analysis, Financial Modeling, Accounting
Education
University of Delaware - Lerner College of Business and Economics 2004 — 2006
Master of Business Administration (M.B.A.), Executive Management, 4.0
University of Delaware 1995 — 1999
Bachelor of Mechanical Engineering, Mechanical Engineering
The Hertrich Group February 2011 - Present
Skills
Automotive Repair, Welding, Solidworks, AutoCAD, Matlab, Machine Design, Automobile, Parts
Education
Universal Technical Institute of Pennsylvania Inc 2009 — 2011
Ford motor company accredation, Ford accelerated credential training
University of Delaware
In progress, Mechanical Engineering
The Hertrich Group May 2014 - Present
Pennsville Business Association June 2010 - Present
Banking June 2009 - Present
Society for Human Resource Management 2009 - Present
WSFS Bank July 2012 - November 2013
PNC Investments April 2010 - July 2012
Computer Sciences Corporation June 1995 - July 2009
DuPont August 1976 - June 1995
Education
Goldey-Beacom College
Salem Community College,
University of Delaware
Power Home Remodeling Group May 2013 - Present
VO Financial Corporation November 2011 - May 2013
The Hertrich Group January 2010 - October 2011
Skills
Microsoft Office, Strategic Planning, Microsoft Word, Credit, Negotiation, Sales Management, Team Leadership, Sales, Public Speaking, Loans, Change Management, Microsoft Excel, Banking, Process Improvement, Team Building, Customer Service, Financial Analysis, Budgets, Customer Satisfaction, Employee Training, Program Management, Retail, New Business Development, Employee Relations
Education
Camden County College 2007 — 2009
Associate's Degree, Business Administration and Management, General
The Hertrich Group March 2013 - Present
Fort Sill National Bank September 2012 - March 2013
GateHouse Media January 2012 - September 2012
State Farm June 2011 - December 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Powerpoint, Necho, QuickBooks, Public Speaking, Customer Satisfaction, Customer Service, Customer Oriented, QuarkXPress, Detailed Organization, Product Marketing, Online Advertising, Advertising Sales, Advertising Research, Sales Presentations, PowerPoint
Education
Delaware Technical and Community College-Terry 2009 — 2012
Associate's degree, Business, Management, Marketing, and Related Support Services
The Hertrich Group March 2015 - Present
Jellystone Camp Resort, Hagerstown, Maryland 2012 - 2014
Excellence Strategies January 2007 - March 2012
The Carl M. Freeman Companies April 2005 - September 2007
The Carl M. Freeman Companies August 2003 - April 2005
The Town of Easton February 1996 - August 2003
Tri-Gas and Oil Company January 1992 - January 1996
J. E. Meintzer and Sons January 1990 - December 1991
Americana Frame Shoppe January 1984 - January 1990
Sears Roebuck and Company May 1983 - August 1986
Skills
Human Resources, Human Resource..., Human Resource Planning, Strategic Human..., Business Development, Business Analysis, Business Planning, Business Process..., Performance Improvement, Performance Management, Performance Appraisal, Public Administration, Strategic Planning, Strategic HR, Strategic Consulting, Interpersonal..., Property Management, Resource Management, Change Management, Staff Development, Staff Supervision, Staff Management, Staff Training, Project Managers, Staff Retention, Executive Coaching, Executive Development, Executive Support, Recruiting, New Hire Orientations, Operations Management, Job Analysis, RFP Design, SWOT analysis, Employee Training, Training & Development, Risk Management, Staffing Plans
Education
University of Phoenix 1997 — 2000
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.81
Western Maryland College 1974 — 1978
Bachelor's Degree, History / Secondary Education
Sts. Peter and Paul High School 1970 — 1974
High School, College/University Preparatory and Advanced High School/Secondary Diploma Program
Jack Lingo Realtor August 2014 - Present
Coldwell Banker Resort Realty January 2010 - September 2014
The Hertrich Group December 2011 - August 2014
Skills
Sellers, Listings, Buyer Representation, First Time Home Buyers, New Home Sales, Townhomes, Single Family Homes, Foreclosures, Short Sales, Condos, Relocation, REO
Education
Lafayette College
BA-Economics and Business, Economics and Business-Accounting minor
Wilmington University
Masters, Education
The Hertrich Group July 2015 - Present
Hilton Grand Vacations September 2014 - May 2015
Rapid Realty January 2013 - September 2014
New York Life Insurance Company October 2012 - January 2013
Aquafix Business Solutions April 2011 - October 2012
Complete Roof Systems March 2008 - March 2011
Prestige Land Rover November 2006 - March 2008
The Hertrich Group February 2005 - September 2006
Carey's Custom Home Construction August 2002 - February 2005
RDS Inc. Coastal Beachwear March 1999 - September 2002
Skills
Customer Service, Strategic Planning, New Business Development, Business Strategy, Microsoft Office, Marketing Strategy, Small Business, Sales Management, Coaching, Microsoft Excel, Team Building, Visual Merchandising, Training, PowerPoint, Credit Analysis, Finance, Retail Sales, Phone Skills, Contract Negotiation, Construction, Construction Drawings, Construction Management, Carpentry, Problem Solving, Public Relations, Speech, Salesforce Training, Marketing, Telephone Skills, Customer Satisfaction, Sales
Education
Ashford University 2011 — 2013
Associate's degree, Business Administration and Management, General
Municipal Services Commissions of New Castle, DE October 2012 - Present
The Hertrich Group January 2012 - October 2012
Stayton & Dickens LLP January 2010 - May 2011
Maxim Healthcare Services January 2004 - August 2007
Skills
Accounting, Invoicing, Tax, Accounts Receivable, Accounts Payable, Payroll, Financial Reporting, General Ledger, Auditing, Account Reconciliation, QuickBooks, Financial Analysis, GAAP, Financial Accounting, Journal Entries, Internal Controls, Sarbanes-Oxley Act, Microsoft Excel, Bank Reconciliation, Financial Statements, Fixed Assets, Budgets, Cash Flow, Cost Accounting, Great Plains Software
Education
WIlmington University 2009 — 2011
Bachelor of Applied Science (B.A.Sc.), Accounting, Graduated with a 4.0 GPA
Delaware Technical and Community College-Owens 2007 — 2009
Associate of Applied Science (A.A.Sc.), Accounting and Finance, Graduated with a 3.7 GPA
Northeast High School 1998 — 2001
Diploma, General Studies
The Hertrich Group October 2001 - December 2012
Bob Davidson Ford Lincoln Mercury January 1998 - October 2001
Russell Toyota January 1993 - January 1998
Luby Chevrolet/Honda April 1985 - January 1993
Skills
Return on Investment, Fixed operations, Desk management, Finance, Used vehicle auctions, Inventory Management, Staff Development, Electronic media, Advertising, Budgets/Forecast, Recruitment, Financial Statements, Automotive Parts, Body Shop, Data base management, Business Process..., Six Sigma, Service Management, Factory relations, Business Development, Expense Budget..., Negotiation, Retention Management, Sales Process, Dealer Operations, Program Implementation, Recruiting, Vehicles, Management, Strategy, Automotive, Automobile, Customer Satisfaction, DBMS, Dealer Management, Dealers, Operations Management, Parts, Reynolds, Sales Management, Selling, Customer Retention, Electronic Media, Sales
Education
University of Maryland Baltimore County
Business, Management, Marketing, and Related Support Services
Our Lady of Pompei 1983 — 1987
Diploma, General
The Hertrich Group November 2013 - Present
The Hertrich Group October 2011 - Present
State of Delaware July 1995 - May 2011
Sam's Club May 1993 - July 1995
MBNA America August 1991 - April 1993
Skills
Project Management, Organizational..., Customer Relations, Budgets, Strategic Planning, Team Building, Negotiation, Policy, Contract Negotiation, Microsoft Office, Microsoft Excel, Government, Business Planning, Inventory Management, Employee Relations, Sales Management, Customer Satisfaction, Customer Retention, Customer Service, New Business Development, Management, Leadership, Training, Sales, Finance, Marketing, Operations Management, Human Resources, Insurance, Marketing Strategy, Team Leadership, Risk Management, Recruiting, Analysis, Forecasting, Public Speaking, Leadership Development
Education
Wilmington University 2011 — 2012
Master's, Business Administration
Delaware State University 1991 — 2000
Bachelor's, Sociology/Criminal Justice
Twin Technologies, Inc. October 2014 - December 2014
MetLife (through Aquent) March 2014 - August 2014
The Hertrich Group November 2013 - March 2014
freelance 2006 - 2014
State of Maryland October 2008 - October 2013
Kelly Services February 2007 - October 2008
Skills
Microsoft Excel, Access, Government, Adobe LiveCycle Designer, SharePoint, Project Management, Process Improvement, Databases, HTML, SQL, Microsoft Office, Records Management, Query Tuning, JavaScript, Ruby on Rails, PHP, Pivot Tables, Bootstrap, jQuery, Office Management, Research, Networking
Education
Delaware Technical and Community College-Owens 2014 — 2014
PHP, Ruby on Rails
Anne Arundel Community College 2010 — 2013
Web Programming and Project Management
Wilmington High
AutoZone August 2015 - Present
The Hertrich Group September 2014 - August 2015
Sears, Roebuck and Co. May 2012 - September 2014
Skills
Automotive Repair, Electrical..., Engine Performance, Automotive, Vehicles, Automobile, Automotive Aftermarket, Parts, Customer Satisfaction, Warranty, Automotive Engineering, Automotive Electronics, Customer Service, Powertrain, Troubleshooting
Education
Delaware Technical and Community College-Owens 2010 — 2014
Associate's Degree, Automotive Engineering Technology/Technician
Laurel Senior High 2005 — 2009
Masonic Villages of Pennsylvania May 2014 - Present
Generations at Home Wellness Care July 2012 - June 2013
The Hertrich Group November 2012 - January 2013
Liberty University August 2008 - May 2012
Skills
Microsoft Office, Car sales, Scheduling Management, Payroll Services, Microsoft Excel, Team Management, Public Seminars, Student Discipline, Leadership, Microsoft Word, Diligent, Teamwork, Team-oriented, Team Leadership, Human Resources, Public Speaking, Event Planning, Time Management, Customer Service, PowerPoint
Education
Liberty University 2008 — 2012
B.S. Management and Human Resource Management, Business
Angle Financial Services July 2013 - Present
The Hertrich Group May 2013 - July 2013
Speller Insurance Group 2008 - April 2013
Self employed 2011 - 2013
American Income Life July 2007 - December 2007
american home mortgage 2006 - 2007
Benefical Finance July 2000 - November 2005
Camden Wyoming Police Department June 1995 - June 2000
Skills
Insurance, Customer Service, Microsoft Excel, Team Management, Business Analysis, Sales, Underwriting, Microsoft Word, General Insurance, Sales Management, Social Media, Team Building, Strategic Planning, Mortgage Lending, Credit, Loans, Management, Negotiation, Customer Satisfaction, Account Management, Life Insurance, Public Speaking, New Business Development, Real Estate, Recruiting, Marketing, Contract Negotiation, Direct Sales, Small Business, Training, Leadership, Social Networking, Coaching
Education
Iona College 1984 — 1988
BA Communication Arts, Broadcasting
Wilmington College 1984 — 1985
Bachelor of Arts (B.A.), Communication and Media Studies
Fordham Prepatory High School
Fordham Prepatory High School
Hertrich Family of Automobile Dealerships January 2011 - Present
The Hertrich Group 2011 - Present
South Moon Under September 2006 - January 2011
Hertrich Family of Automobile Dealerships 2011 - 2011
Dogfish Head Craft Brewery 2005 - 2007
Education
Elizabethtown College 1975 — 1979
BA, Political Science
John Dickinson HS 1972 — 1975
College Prep
DBC Interactive: Delmarva Broadcasting Company December 2014 - Present
The Hertrich Group September 2013 - December 2014
Animas Corporation April 2010 - September 2013
Syracuse University Literacy Corps September 2006 - January 2011
Kravetz & Company: A Public Relations Firm May 2007 - August 2007
Skills
Marketing, Sales, Account Management, Cross-functional Team..., Product Launch, Healthcare, Leadership, Medical Devices, Social Media, CRM, Training, Sales Management, Diabetes, Sales Operations, Cold Calling, Graphic Design, Microsoft Office, Sales Process, Managed Care, Marketing Communications, Networking, Community Outreach, Team Leadership, Written & Verbal..., SEO, SEM, Blogging, Geo-targeting, Advertising, Online Advertising, Target Marketing
Education
Syracuse University 2005 — 2009
BFA, Major: Advertising Design; Minor: Marketing
Boston University 2007 — 2007
Los Angeles Summer Internship Program
Nelson Staffing July 2013 - Present
Peoples Place May 2013 - Present
The Hertrich Group 2004 - 2005
Sonoma National Bank 2002 - 2003
Skills
Microsoft Office, Microsoft Excel, Nonprofits, Microsoft Word, Accounting, PowerPoint, Customer Service, Accounts Payable, Outlook, Public Speaking, FMLA, Human Resources, Recruiting, Payroll, Employee Benefits, QuickBooks
Education
Citrus College
Registered Nursing/Registered Nurse
The Hertrich Group Auto TechnicianWINNER NISSAN1998 - 1999
Skills
Automobile, Technical Support, Pro Engineer
Education
Automotive Training Center 1974 — 1976
General Studies
The Hertrich Group 2011 - 2012
South Moon Under September 2007 - January 2011
Dogfish Head Craft Brewery July 2004 - July 2006
Nurad Technologies July 1998 - May 2002
Skills
Team Building, Labor Relations, Deferred Compensation, Union Avoidance, Customer Retention, Positive Employee..., Automotive, PHR, Retail Recruiting and HR, ADP payroll processing, Updating performance..., Development Of Employees, Recruiting, Iso 9000, OSHA Certified, Performance Management, Talent Management
Education
Elizabethtown College
Political Science and Government
The Hertrich Group Parts ManagerWayside Body Shop2011 - Present
Auto Body World September 1997 - November 1999
Skills
Profit, Warranty, Customer Retention, Materials, Vehicles, Inventory Management, Customer Satisfaction, Dealer Management, Automotive, Parts, Automobile, Dealers, Automotive Aftermarket, Sales Management, Purchasing, Gross Profit, Automotive Repair, Automotive Parts, Brake, Suspension, Spare Parts, Aftersales, Tires, Sales Process, Fleet Management, Vehicle Maintenance, Powertrain
Education
Community College of the Air Force 1980 — 1993
Associate's degree- 10 credit hours needed to completel, Petroleum Logistics Management
The Hertrich Group February 2013 - Present
Hertrichs Family Dealerships February 2013 - Present
Fred Beans Automotive August 2001 - February 2013
Reedman Auto World October 1984 - August 2001
Skills
Automobile, Automotive, Automotive Aftermarket, Vehicles, Profit, Dealers, Parts, Customer Satisfaction, Dealer Management, Sales Management, Warranty, Inventory Management, Reynolds, Customer Retention, Negotiation, Team Building, New Business Development, Gross Profit, Sales Process, Purchasing, Sales, Management
Education
NADA Dealer Academy 2004 — 2005
East Stroudsburg University of Pennsylvania
The Hertrich Group January 2015 - Present
Education
Delaware Technical and Community College-Owens
Associate's degree, Business/Commerce, General
Doverv Downs May 2010 - Present
PAL January 2007 - May 2010
The Hertrich Group March 2003 - January 2007
Skills
Customer Satisfaction, Customer Service, Automobile, Sales, Sales Management, Inventory Management, Negotiation, New Business Development, Retail, Account Management
Education
Delaware Technical and Community College-Terry 2012 — 2015
Associate's Degree, Diagnostic Radiology Residency Program, 3.6 gpa