Time Warner Cable
Industry: Cable television company
DescriptionTime Warner Cable was an American cable television company. Before it was purchased by Charter Communications on May 18, 2016, it was ranked the second largest cable company in the United States by revenue behind only Comcast, operating in 29 states. Successor: Spectrum Headquarters: New York City, New York, United States Founded: 1992, United States of America Ceased operations: May 18, 2016 Parent organizations: Charter Communications, Comcast, Spectrum Management Holding Company, LLC Subsidiaries: NaviSite, Time Warner Cable Enterprises LLC,
Time Warner Cable List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Time Warner Cable. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Time Warner Cable Salaries. You can even request information on how much does Time Warner Cable pay if you want to. Learn about salaries, pros and cons of working for Time Warner Cable directly from the past employees.
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Time Warner Cable Employees
AXS.com January 2015 - Present
AXS.com May 2014 - January 2015
Examiner.com February 2014 - May 2014
Time Warner Cable February 2014 - April 2014
Rant Sports July 2013 - November 2013
The Johnstown Breeze January 2013 - May 2013
The Mirror, UNC student newspaper August 2012 - May 2013
Outdoor Pursuits August 2012 - December 2012
Skills
Social Media, Photoshop, Microsoft Office, PowerPoint, Video Editing, Microsoft Word, Editing, Microsoft Excel, Research, Public Speaking, Facebook, Video Production, Customer Service, Social Networking, Public Relations, Journalism, HTML, Photography, AP Style, SEO, Twitter, Google+, Press Releases, Copywriting, Copy Editing, Blogging, Publishing, Headline Writing
Education
University of Northern Colorado 2009 — 2013
Bachelor of Arts (BA), Journalism, May 2013 Graduate
Universidad de Carlos III 2012 — 2012
Semester Abroad in Madrid, Spain, Journalism, 12 credit hours
East High School 2005 — 2009
May 2009 Graduate
Time Warner Cable September 2001 - March 2014
Overhead Door of Dallas May 1998 - August 2001
Action Door Company of Dallas June 1995 - May 1998
Skills
Sales Management, Sales Support, Customer Relations, Telecommunications, Forecasting, Billing Systems, Team Building, Sales Operations, Budgets, Management, Customer Service, Auditing, Sales, Analysis, Process Scheduler, Payroll, Process Improvement
Education
University of North Texas 1992 — 1993
None, General Studies
S H Rider 1989 — 1991
Graduated, General Studies
Devon Energy January 2015 - Present
Myers-Holum November 2013 - December 2014
ADT August 2013 - September 2013
Ocwen Financial Corporation (Formerly Homeward Mortgage) August 2011 - April 2013
Midwest Consulting Group July 2010 - August 2011
J.C.Penney March 2010 - May 2010
Amylin Pharmaceuticals November 2009 - February 2010
Teradata October 2009 - October 2009
Time Warner Cable August 2008 - August 2009
Mutual of Omaha April 2008 - July 2008
Skills
Erwin, Informatica, Data Modeling, Teradata, ETL, Data Warehousing, Oracle, Business Intelligence, PL/SQL, Dimensional Modeling, Data Warehouse..., Business Objects, Datastage, Databases, DB2, ETL Tools, Programming, OLAP, DataStage
Education
University of North Texas
Graduated; BBA, IS (Information Systems)
Ent Federal Credit Union December 2014 - Present
Trax Constuction October 2014 - November 2014
Time Warner Cable July 2013 - July 2014
USAA May 2011 - July 2013
barclaycard November 2009 - April 2011
Skills
Property claims, Telecommunications, Banking, Contract Management, Technical Support, Sales, Customer Service, Customer Retention, Data Entry, Event Planning
Education
University of Northern Colorado 2001 — 2006
Bachelor of Arts (B.A.), Journalism
Time Warner Cable June 2006 - Present
Time Warner Inc. June 2006 - Present
Education
University of Phoenix 2008 — 2012
Master of Business Administration (MBA), Accounting and Business/Management
Cell Business Equipment February 2014 - Present
Advance Office Services Imaging Plus June 2013 - February 2014
Time Warner Cable January 2013 - June 2013
Image Source January 2012 - January 2013
FCm Travel Solutions UK May 2008 - February 2009
Docucopy Inc. Xerox Authorized Agency October 2004 - May 2008
Xerox December 1997 - October 2004
Skills
Account Management, Managed Print Services, Solution Selling, Sales Process, Variable Data Printing, Team Building, Managed Services, Customer Satisfaction, Direct Sales, Business Development, B2B, Management, Coaching, Cold Calling, Selling, Salesforce.com, Customer Retention, Sales, Sales Operations, CRM, Lead Generation, Sales Management, Sales Presentations, New Business Development, Key Account Management, Customer Service
Education
University of Phoenix 1999 — 2001
Business Administration and Management, General
Ecommerce, LLC August 2015 - Present
Plexus Worldwide, Inc. November 2014 - Present
Cr8tive Coaching & Consulting, LLC September 2013 - Present
Ecommerce, LLC May 2015 - July 2015
Incite Sales Consulting July 2014 - December 2014
Time Warner Cable July 2012 - May 2013
Time Warner Cable November 2008 - July 2012
Time Warner Cable November 2004 - October 2008
Time Warner Cable May 2001 - October 2004
AAA Northern New England August 1998 - May 2001
Skills
Hiring, Problem Solving, Coaching, Team Building, Customer Satisfaction, Inbound Sales Management, Outbound Sales..., Outstanding Customer..., Telemarketing, Employee Relations, Public Speaking, Word, Excel, Microsoft Office, PowerPoint, Consultative Selling, Customer Retention, Competitive Strategies, Liberation Dialer on..., VoIP, Customer Service, Microsoft Word, Microsoft Excel, Management, Recruiting, Selling, Call Centers, Telecommunications, Customer Experience, Outsourcing, Team Leadership, Contact Centers, Telephony, Call Center Development, Wireless, Sales, Employee Training, Operations Management, Broadband, Training, Leadership, Team Management, Sales Management, Sales Operations, Time Management, Forecasting, Avaya, Vendor Management, Sales Process, Workforce Management
Education
University of Phoenix 2008 — 2009
Business, Marketing & Sales
University of Southern Maine 1995 — 1997
Business
University of Maine at Fort Kent 1995 — 1996
Business, General Studies
Fort kent community high school 1990 — 1994
United Schools Of America 2012 - 2012
United Schools Of America 2012 - 2012
Time Warner Cable 2004 - 2012
Skills
Fiber Optics, Troubleshooting, Call Centers, Telecommunications, Wireless, TCP/IP, Cisco Technologies, Ethernet, Computer Network..., MPLS, Network Design
Education
University of Phoenix
Time Warner Cable November 2013 - Present
Accenture October 2009 - November 2013
Skills
Requirements Gathering, Functional Testing, Functional Design, Business Analysis, Requirements Management, Project Management, Web Design, Web Analytics, Agile Web Development, Product Management, Data Analysis, Business Process Design, Management, Integration, Leadership, Program Management
Education
University of Notre Dame 2005 — 2009
Bachelor of Arts (B.A.), Computer Applications, History
Mullen High School
Time Warner Cable May 2014 - Present
Time Warner Cable October 2013 - May 2014
Time Warner Cable July 2012 - October 2013
Time Warner Cable February 2008 - July 2012
Education
University of Phoenix 2013 — 2017
Bachelor's Degree, Business, Management, Marketing, and Related Support Services
Time Warner Cable March 2012 - Present
Insight Communications April 2008 - March 2012
Skills
Telecommunications, Telecommunications..., Billing Systems, VoIP, Telephony, Provisioning, Wireless, Broadband, IP, GSM, Revenue Assurance, Call Centers, Open Source Software, Troubleshooting, Software Documentation, Customer Experience, Customer Satisfaction, Team Leadership
Education
University of Phoenix 2013 — 2014
Associate of Arts with a concentration in Criminal Justice, Criminal Justice
Kentucky State University 2006 — 2008
Time Warner Cable 2005 - Present
Time Warner Inc. 2002 - 2005
Paul, Weiss, Rifkind, Wharton & Garrison LLP 1997 - 2002
PricewaterhouseCoopers 1996 - 1998
Weil Gotshal and Manges 1994 - 1996
Manufacturers Hanover Trust (now JP Morgan Chase) June 1989 - October 1991
Skills
Corporate Law, Tax, Accounting, Due Diligence, Sarbanes-Oxley Act, Mergers, Corporate Governance, Mergers & Acquisitions, SEC filings, Strategic Partnerships, Executive Management, Restructuring
Education
University of Pennsylvania Law School 1991 — 1994
J.D., Law
University of Chicago 1984 — 1989
A.B., Political Science
All Copy Products March 2015 - Present
All Copy Products March 2012 - Present
Finish Line January 2009 - January 2012
Time Warner Cable March 2003 - February 2006
Skills
Sales, Cold Calling, Customer Service, Direct Sales, Selling, Account Management, Sales Process, Solution Selling, Salesforce.com, New Business Development, Microsoft Office, Recruiting, Customer Satisfaction, Sales Operations, Management
Education
University of Northern Colorado 2007 — 2012
Business Management, Accounting, 3.0
legacy high school 2002 — 2006
Time Warner Cable May 2013 - Present
Co-Ops Member Center July 2012 - May 2013
Target Stores August 2007 - January 2012
Target January 2004 - August 2007
Target August 1999 - January 2004
Skills
Call Center, Team Building, Loss Prevention, Receiving, Inventory Management, Customer Service, Hiring, Scheduling, Data Entry, Supervisory Skills, Retail, Shipping, Customer Satisfaction, Critical Thinking, Vendor Relations, Outlook, Payroll Processing, Time Management, Word, Merchandising, PowerPoint, Excel, Microsoft Office, Logistics, Inventory Control, Employee Relations, Operations Management, Access, Problem Solving, Interviewing, Spreadsheets, Mentoring, Computer Hardware, Process Improvement, Customer Relations, Internet Explorer, Troubleshooting, Team Leadership, Billing, Coaching, People Skills, Performance Management, Teamwork, Six Sigma, Payroll, Purchasing, Documentation, Database Administration, MS Office Suite, Microsoft Excel
Education
University of Phoenix 2007 — 2009
Associates, Business Management, 3.0
KRS School of Computers and Business
South High School
Time Warner Cable August 2015 - Present
Bluegreen Corporation February 2012 - Present
Wyndham Vacation Ownership April 2006 - March 2010
Skills
Marketing, Customer Service..., Recruiting, Training, Management, Hospitality Industry, Data Entry, PowerPoint, Front Office, Microsoft Excel, Hospitality, Time Management
Education
University of Phoenix 2009 — 2013
Bachelor's degree, Science and Human Services, 3.45
Synchrony Financial February 2014 - Present
Time Warner Cable September 2012 - February 2014
Skills
Customer Service, Customer Retention, Communication, Soft Skills, Multitasking Skills, Collections, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint
Education
University of Phoenix 2014 — 2018
Bachelor of Science (B.S.), Human Resources Management/Personnel Administration, General
Storf & Associates, LLC June 2014 - Present
Time Warner Cable March 2014 - Present
Salvatore Ferragamo November 2013 - April 2014
Wells Fargo November 2010 - September 2013
Skills
Retirement Planning, Portfolio Management, Financial Accounting, Small Business, Sports Management, Healthy Lifestyles, Healthy Eating, Athletic Training, Fitness Consulting, Risk Management, Credit, Loans, Banking, Retail Sales, Luxury Goods, Small Business Lending, Customer Service
Education
University of Phoenix 2008 — 2012
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
Higher Level Solutions LLC June 2012 - Present
Specialized Loan Servicing March 2010 - June 2012
Mann>Bracken, LLP May 2007 - June 2009
Fidelity Mortgage May 2006 - May 2007
ICE Inc /Solutions January 2005 - May 2006
Time Warner Cable July 2001 - July 2002
tw telecom August 1999 - July 2001
Sykes Enterprises, Inc August 1996 - August 1999
Skills
Leadership, Account Management, Marketing, Training, Management, Process Improvement, Sales, Project Management, Program Management, Analysis, Sales Operations, Budgets, Call Centers, Customer Service, Selling, New Business Development, Sales Process, Sales Management, Negotiation, Quality Assurance, Coaching, Cold Calling, Team Building, Process Scheduler, Business Strategy, Team Leadership, Finance, Customer Satisfaction
Education
University of Northern Colorado 1994 — 1999
BA, Musical Theatre
Credit Suisse March 2010 - Present
Novartis (Contract) January 2008 - October 2009
Cegedim Dendrite August 2006 - January 2008
Liggett Vector Brands (Contract) June 2006 - August 2006
Time Warner Cable June 2005 - June 2006
GlaxoSmithKline (Contract) May 2003 - June 2005
Channel Master September 2002 - May 2003
Unisys July 2000 - July 2002
United States Air Force July 1996 - July 2000
Skills
Blackberry, Active Directory, Windows Vista, Visio, Windows Server, Microsoft Exchange, Backup Solutions, VoIP, Internet Explorer, Wireless, Microsoft Office, Projects, Outlook, RAID, Printers, CRM, Technical Support, Blackberry Enterprise..., ITIL, VMware, Citrix, Vendor Management, BMC Remedy, XP, Windows 7, VPN, Hardware Support, Help Desk Support, IT Operations, SharePoint, System Deployment, Disaster Recovery, Troubleshooting, Operating Systems, Servers, Network Security, Software Installation, Network Administration, Incident Management, Security, Unix, Information Technology, Networking
Education
University of Phoenix 2006 — 2008
Bachelors of Science in Business\E-Business
University of Phoenix 2005 — 2006
Associates General Studies
CIW
Certified Internet Webmaster Associate
Comptia
A+
Comptia
Net +
Unisys University
Advanced Printer Repair Certification
Walter Foster Publishing October 2014 - Present
TheWrap.com January 2009 - Present
Mamarazzi Knows Best January 2007 - Present
Time Warner Cable 2007 - May 2014
Patch.com April 2011 - January 2013
Head To Toe Women's Expo November 2010 - November 2010
Dr. Phil Show January 2010 - January 2010
Dillon Read & Co. February 1989 - February 1990
Shearson Lehman Hutton August 1987 - January 1989
ROLM Telecom Corporation August 1984 - August 1985
Skills
Social Media, Blogging, Freelance Writing, Writing, Lifestyle, Entertainment, Television, Social Networking, Pop Culture, Film, Facebook, WordPress, Editorial, Public Relations, Storytelling, Books, Publications, Copy Editing, Publishing, New Media, Copywriting, Journalism, Public Speaking, Editing, Media Relations, Social Media Marketing
Education
University of Oxford
Master's Degree, Latin American Studies
University of San Diego
Bachelor of Arts, French and International Relations
Centro de Enseñanza Tecnica y Superior CETYS
Preparatoria, High School
Time Warner Cable January 2007 - Present
Skills
Telecommunications, VoIP, Call Centers, Technical Support, Wireless, Computer Network..., Troubleshooting, Networking, Project Management, Management, Process Improvement, Network Administration, IP, Telephony, Ethernet, LAN-WAN, WAN, Wireless Networking, Team Leadership, Product Management, Security, Mobile Devices, Public Speaking, Customer Service
Education
University of Phoenix 2013 — 2016
Bachelor’s Degree, Web/Multimedia Management and Webmaster
RETS Institute of Technology 2000 — 2002
Associate’s Degree, Computer Systems Networking and Telecommunications
Time Warner Cable March 1985 - Present
KCEN-TV NBC Affiliate June 1979 - March 1985
KCEN-TV May 1979 - March 1985
Skills
VOD, Logos, Freelance Writing, Television, Advertising, Creative Services, HDTV, Video, Copywriting, Graphic Design, Editing, Graphics, Illustrator, Social Media, Mentoring, Managerial, Photoshop, Photography, Quality Assurance, Problem Solving, Customer Service, Team Management, Writing, YouTube, Broadcast, Digital Media, Logo Design, Producing, Creative Direction, Video Production, Camera, Integrated Marketing, Post Production, Video Editing, Videography, New Media, Content Strategy, Broadcast Television, Radio, Commercials, Digital Video, Avid, HD Video, Directing, Radio Broadcasting, Final Cut Pro, Mac, Non-linear Editing, Entertainment, Voice Over
Education
University of North Texas 1971 — 1978
Bachelor of Science, Radio/TV/Film
FTI Consulting May 2015 - Present
Duke Energy (North Highland) December 2013 - April 2015
UTC Aerospace Systems August 2012 - December 2013
Goodrich January 2011 - August 2012
Time Warner Cable July 2008 - January 2011
Miami Dolphins June 2005 - August 2005
Education
University of Notre Dame 2004 — 2008
Bachelor of Business Administration (BBA)
Spectranetics February 2015 - Present
USAA November 2013 - February 2015
Nature's Herbs May 2011 - December 2013
Life Bible Study October 2011 - October 2013
OfficeTeam March 2011 - October 2011
Time Warner Cable January 2011 - May 2011
Xerox Business Services February 2010 - September 2010
UNC Connection September 2007 - January 2009
Skills
Computer Proficiency, Customer Service, Creative Writing, Copy Editing, Training, Editing, Sales, Microsoft Office, Social Media, Team Building
Education
University of Northern Colorado 2006 — 2008
Liberty High School 2002 — 2006
Time Warner Cable August 2015 - Present
Comcast March 2010 - August 2015
Comcast January 2009 - March 2010
Comcast Cable December 2007 - December 2008
Comcast Cable July 2003 - December 2007
Coaxial Cable TV January 2000 - July 2003
Skills
Project Management, Broadband, VoIP, Fiber Optics, Telecommunications, Call Center, Cabling, Networking, Computer Network..., Leadership, Telephony, Call Centers, Management, Cross-functional Team..., Troubleshooting, Project Planning, Optical Fiber
Education
Wharton Business School
Business Administration and Management, General
NCTI
Technical
Time Warner Cable February 2015 - Present
Allied Building Products Corp. 2011 - 2014
Skills
Contractors, Pricing, Doors, Purchasing, Contract Negotiation, Inventory Management, Budgets, Team Building, Construction Management, Customer Service, Forecasting, Operations Management, Management, Building Materials, New Business Development, Sales Management, Construction, Negotiation, Process Scheduler, Cold Calling, Account Management, Sales, Sales Operations
Education
University of Phoenix-Southern California Campus
BS, Information Technology
Organo Gold January 2015 - Present
Time Warner Cable November 2011 - December 2014
Goldman Sachs July 2008 - February 2010
Skills
Leadership Development, Sales, Direct Sales, Team Building, Public Speaking, Business Development, Network Marketing, Executive Search, Networking, Leadership, Microsoft Excel, Financial Reporting, Microsoft Office, Accounting, Consulting, Finance, Financial Modeling, Business Networking, Financial Analysis
Education
University of Notre Dame - Mendoza College of Business 2004 — 2008
Bachelor's degree, International Finance
Christian Brothers Academy 2000 — 2004
Time Warner Cable Business Class November 2014 - Present
USAT Corp April 2013 - November 2014
Global Knowledge 2004 - 2013
Time Warner Cable October 2002 - March 2004
Self Employed Independent Agent June 2001 - October 2002
Skills
Sales, Direct Sales, Sales Operations, Sales Management, Management, Account Management, Solution Selling, Training, Cold Calling, New Business Development, Sales Process, Team Building, Customer Service, Wireless, Enterprise Software
Education
University of Oregon
Liberal Arts
NAMI August 1998 - Present
West Virginia University, P.I. Reed School of Journalism January 1998 - Present
Ramsay Health Care February 1991 - August 1998
NAMI September 1985 - February 1991
Time Warner Cable May 1984 - September 1985
Skills
Non-profits, Community Outreach, Editing, Public Relations, Public Speaking, Fundraising, Crisis Communications, Grant Writing, Social Media, Event Planning, Public Policy, Blogging, Program Development, Research, Volunteer Management
Education
University of Pennsylvania - The Wharton School 2008 — 2009
Health Care Executive Education, Leadership Program for Non-Profit Healthcare Executives
West Virginia University 1977 — 1983
BS, MS, Journalism
Time Warner Cable September 2013 - Present
Time Warner Cable February 2013 - September 2013
Time Warner Cable May 2012 - February 2013
Time Warner Cable May 2011 - May 2012
Grande Communications Networks LLC June 2006 - May 2011
TD Ameritrade January 2006 - July 2006
Skills
Telecommunications, Call Center, Customer Service, VoIP, Customer Satisfaction, Direct Sales, Account Management, Wireless, Customer Retention, Sales, Customer Experience, Quantitative, Qualitative, Translation, Spanish, Training Facilitation, Training Manuals, Retention Strategies, Steady State, Troubleshooting, Coaching, Call Centers, Technical Support, Training, Team Leadership, Team Building, Avaya, Avaya Technologies
Education
University of North Texas 2000 — 2003
Bachelor of Arts (BA), Anthropology
University of North Texas 2000 — 2003
Bachelor of Arts (BA), Spanish Language and Literature
Information Technology August 2011 - October 2012
Plum Healhcare August 2011 - October 2012
Time Warner Cable July 2004 - December 2007
US Navy May 1984 - May 2004
Education
University of Phoenix
Bachelor's degree, Business Systems Analyst
Time Warner Cable November 2010 - Present
The Studios at Las Colinas June 2010 - September 2010
Moroch Advertising, Entertainment Division July 2008 - September 2008
Education
University of North Texas
BA, Radio Television and Film
Time Warner Cable August 2006 - April 2007
CCR December 2001 - July 2006
Motan II Boarding Care March 1996 - October 1998
Super K-Mart July 1995 - September 1996
Education
University of Phoenix 2010 — 2014
Associates, Hospitality
James Monroe High School
High School Diploma
Time Warner Cable January 2010 - Present
Sprint/Nextel December 2005 - November 2009
AOL December 2003 - June 2005
Zephion Networks/Masergy Communications January 2000 - June 2003
UUNET July 1998 - January 2000
International Monetary Fund February 1995 - July 1998
University of North Florida Research Lab June 1994 - January 1995
Advanced Computer Resources February 1992 - December 1993
International Monetary Fund November 1987 - September 1990
Skills
Telecommunications, Integration, Vendor Management, SDLC, Cross-functional Team..., Requirements Analysis, VoIP, IP, Testing, Program Management
Education
University of North Florida
Bachelor of Science, Computer Science
Daily Planet ltd. 2011 - Present
Time Warner Cable October 2009 - February 2010
Time Warner Cable March 2010 - 2010
Skills
Video Production, Final Cut Pro, Post Production, Television, Video Editing, Film Production, Producing, Broadcast, Final Cut Studio, After Effects, Video, Film, Videography, HD Video, Motion Graphics, Animation, Directing, Documentaries, Social Media, Photoshop
Education
University of Oregon 2003 — 2009
Journalism-Electronic Media
Time Warner Cable August 2014 - May 2015
DIRECTV March 2013 - September 2014
Equator financial solutions September 2012 - 2013
The TriZetto Group September 2011 - September 2012
IBM November 2010 - 2011
FOX February 2007 - 2011
MySpace March 2010 - March 2010
Cricket Communications June 2010 - 2010
Amp'd Mobile June 2005 - March 2006
Verizon March 1994 - June 2005
Skills
Data Center, Servers, VMware, Troubleshooting, Security, Routers, Cloud Computing, Virtualization, Switches, DHCP, System Administration, Windows Server, Cabling, Visio, HVAC, Microsoft Office, Hardware, LAN-WAN, HP, Software Documentation, Vendor Management, Vendor Relations, Networking, Management, Infrastructure, Disaster Recovery, Information Technology, Cisco Technologies, Project Management, ITIL, SharePoint
Education
Learning Tree University Technical / Trade School
University Of Phoenix
BS, Computer Science
Richmond American Homes September 2013 - Present
Global Technology Resources June 2011 - June 2013
Dish Network October 2009 - June 2011
Time Warner Cable August 2006 - August 2009
Comcast Communications September 2005 - May 2006
Skills
Metro Ethernet, Cisco, CCNA, CCNP, Cable Modems, DOCSIS, CMTS, Satellite TV, Broadband Access, Carrier Ethernet, High Speed Internet, OSPF, EIGRP, IGRP, VLSM, IP Addressing, IP Multicast, Trunking, VTP, Spanning Tree, Fast Ethernet, Network Cards, OC12, OC3, DS0, DS3, T3, T1, BGP, RIP, Cloud Computing, Cisco Technologies, Routing Protocols, Layer 2, Layer 3, Switching, IOS Firewall, ITIL Certified, Troubleshooting, VoIP, Iso 9000, Network Architecture, Technical Support
Education
New Horizons Computer Learning Center 2004 — 2005
Computer Networking, CCNA, MCSA
University of Northern Colorado 2000 — 2004
BS in Business Administration, General Business
Time Warner Cable May 2007 - Present
College of Menominee Nation January 2003 - August 2008
PRISM Marketing May 2006 - May 2007
Best Buy October 2005 - March 2006
CESA 8 September 2003 - October 2004
Skills
Sales, Customer Satisfaction, Call Center, Customer Service, Cold Calling, Call Centers, Marketing, ICOMS, Customer Retention, Customer Experience, Investigations, I love creating ways to..., I have a calming voice..., Working knowledge of MS..., Type 85+ WPM with 98%..., Outstanding research..., Outstanding..., Excellent people skills, Great sense of humor, Very detail oriented, Excellent analytical..., Sales Process, Time Management
Education
University of Phoenix 2006 — 2008
BSB/M, Business
University of Phoenix 2005 — 2008
Bachelor of Science, Business Management
Fox Valley Technical College 2000 — 2003
Associate, Science Educational Interpreter Technician
Sirius XM Radio Inc. June 2000 - Present
Sirius XM Radio Inc. June 2010 - July 2015
Sirius XM Satellite Radio October 2008 - September 2012
Sirius May 2005 - October 2008
Sirius Satellite Radio, Inc June 2000 - May 2005
Time Warner Cable February 1996 - June 2000
Time Warner Cable September 1995 - February 1996
Time Warner Cable March 1990 - September 1995
Skills
Call Center, Project Management, Project Planning, Sales, Business Process, Technical Support, Billing Systems, Documentations, Vendor Management, Program Management, Process Improvement, Customer Experience, Integration, Business Analysis, Account Management, Analysis, Business Process..., CRM, Analytics, Call Centers, Cross-functional Team..., Customer Service, Databases, Management, Operations Management, Performance Management, Team Building, Team Leadership, Team Management, Telecommunications, Troubleshooting
Education
University of Phoenix
Bachelors, Business Administration
General Motors July 2015 - Present
NORDAM December 2013 - July 2015
Landmark Industries January 2012 - October 2013
Ranbaxy December 2010 - November 2011
Time Warner Cable November 2009 - December 2010
Shire Pharmaceuticals July 2008 - October 2009
Marathon Oil Corporation August 2007 - June 2008
Skills
SAP, Business Process, SAP ERP, SAP FI, Business Analysis, ERP, Financial Accounting, SAP Implementation, SAP FICO, Consulting, Analysis, Testing, Finance, Process Improvement, Customer Service
Education
University of North Texas 2007 — 2009
Bachelor of Business Administration (B.B.A.), Risk Management and Insurance
BzS The Business Spotlight May 2012 - Present
Women Media Pros August 2007 - Present
Time Warner Cable May 2006 - Present
CNN June 1983 - February 1993
Skills
Journalism, Video Production, Broadcast, Radio, Television, Broadcast Television, Media Relations, Video, New Media, Digital Media, Broadcast Journalism, Press Releases, Camera, Final Cut Pro, Non-linear Editing, Interviews, News Writing, Documentaries, Video Editing, Newspapers, Post Production, Creative Writing, Media Production, Avid, Breaking News, Blogging, Publicity, Copy Editing, Storytelling, ENPS, Copywriting, Social Media, Film, Content Strategy, Public Relations, Web Video, Editing, Content Development, Digital Video, Corporate Communications, Videography, Producing, Feature Articles, Online Journalism, Voice Over, Entertainment, Editorial, Strategic Communications, Facebook, Sound
Education
University of Oklahoma
BS, Journalism
Publix December 2011 - Present
SAIC September 2010 - January 2012
ORCS Web Inc. June 2009 - November 2010
Time Warner Cable September 2008 - June 2009
Wachovia CIB July 2007 - July 2008
General Dynamics IT August 2005 - May 2007
General Dynamics IT 2005 - 2007
Lockheed Martin IT September 2004 - August 2005
Dataline Inc. April 2004 - September 2004
Staffing Alternatives IT 2003 - 2004
Skills
Servers, Messaging, Security, Firewalls, Virtualization, Disaster Recovery, Active Directory, Windows, Network Security, Information Security..., Vulnerability Assessment, Patch Management, PCI DSS, ITIL, Workstations, CCNA, DoD, SharePoint, VMware, Windows Server, Microsoft Exchange, Information Assurance, Network Design, Networking, Cisco Technologies, Computer Security, Testing, Security+, Information Security, Network Engineering, DNS, VMware ESX, VPN, System Administration, Network Administration, Routers, Switches, TCP/IP, Troubleshooting, Integration
Education
University of Phoenix 2002 — 2004
Bachellors, Information Technology Management
Hunter Huss Sr. High 1990 — 1993
Time Warner Cable June 2014 - Present
Prospect Ridge Academy March 2011 - May 2015
Time Warner Cable February 2013 - June 2014
Catalyst Repository Systems August 2012 - February 2013
Level 3 Communications August 2011 - August 2012
Alcatel-Lucent May 1998 - January 2011
Alcatel-Lucent January 2000 - January 2008
Lucent Technologies January 1998 - January 2000
Skills
PMP, Program Management, MS Project, Integration, Agile Project Management, PMO, Business Process, Project Delivery, Project Portfolio..., Business Process..., Customer Satisfaction, CRM, Cross-functional Team..., Project Management, Agile Methodologies, Microsoft Project
Education
University of Northern Colorado 1995 — 2000
Bachelor of Science (B.S.), Computer and Information Sciences and Support Services
University of Northern Colorado 1995 — 2000
Bachelor of Science; Bachelor of Arts, Business Administration Computer Information Systems; International Trade and Commerce
Park Outdoor Advertising June 2011 - Present
Time Warner Cable March 1997 - June 2011
Hirsch Presentation Systems June 1996 - March 1997
JT Spach & Associates July 1993 - June 1996
Latorra, Paul & McCann Advertising May 1987 - June 1993
Grey Group July 1987 - January 1988
Skills
Media Buying, Branding & Identity, Marketing, Digital Media, Digital Marketing, Online Advertising, Interactive Marketing, Advertising Sales, Copywriting, Digital Strategy, Management, Interactive Advertising, Outdoor Advertising, B2B, Entrepreneurship, Start-ups, Corporate Branding, Brand Development, Customer Service
Education
University of North Texas 1984 — 1986
BS, Major in Journalism Minors in English and Marketing
Time Warner Cable November 2011 - Present
Time Warner Cable 2011 - 2014
Aegis Communications September 2010 - August 2011
National Employee Benefits Company (NEBCO) July 2009 - August 2010
NYL The Company You Keep 2008 - November 2009
Celanese February 2001 - July 2005
Ericsson February 1998 - May 2001
GTE/Verizon July 1978 - May 1995
Education
NE Campus - TCC 2006 — 2007
Communications
Northlake College - DCCCD 1979 — 1981
AAS, Psychology, Journalism
University of North Texas 1975 — 1975
General Coursework
UBS Wealth Management October 2014 - Present
Time Warner Cable February 2010 - January 2013
Comcast Cable March 2008 - June 2009
HSBC Cards Services January 2006 - January 2008
Bank of America January 2005 - January 2006
Advanced Staffing Solutions January 2004 - January 2005
Skills
Call Centers, Customer Service, Sales, Leadership, Customer Satisfaction, Telecommunications, Training, Telephony, Customer Retention, Management, Public Speaking, Broadband, Troubleshooting, Salesforce.com, VoIP, Networking, Call Center, Technical Support, Time Management, Team Leadership, T1, PRI, Workforce Management, Employee Training, Team Building, PowerPoint, Computer Network..., HIPAA, Project Management, PeopleSoft, Invoicing, Data Entry, Credit Analysis, Sales Presentations, Interpersonal Skill, Communication, Outlook Express, Public Relations, Public advocate, Marketing Research, Teamwork, Team Management, Employee Stock Options, Financial Services
Education
University of Phoenix 2013 — 2017
Bachelor's Degree, Business Management, 3.79
Wells Fargo April 2012 - Present
Time Warner Cable January 2008 - January 2010
Skills
Credit, Loans, Banking, Credit Analysis, Call Centers, Underwriting, Loan Origination, Customer Service, Customer Satisfaction, Sales, Outlook, Microsoft Excel, Retail Banking, Process Improvement, Call Center, Customer Retention, Customer Experience, Training, Leadership, Telephone Skills, Team Building, Coaching, Credit Cards, Consumer Lending, Loan Servicing, Lines Of Credit, Teamwork, Team Leadership, Financial Services, Performance Management, 10 Key, Call Center Development, Management, Team Management, Data Entry, Customer Relations, Public Speaking, Time Management, Microsoft Office, Program Management, Employee Benefits, Risk Management, Microsoft Word
Education
University of Phoenix
Human Services, General
Looking for a new career challenge 2003 - Present
HVS Productions May 2014 - May 2015
Polymer Group Inc June 2013 - April 2015
just be my friend 1999 - 2015
just be my friend 1999 - 2015
Time Warner Cable October 2013 - February 2014
Lowe's Home Improvement January 2012 - April 2013
Lowe's Companies, Inc. March 2007 - February 2012
Lowe's Companies, Inc. March 2007 - November 2009
Lowe's 2007 - 2009
Skills
Final Cut Pro, Video Editing, Video Production, Video, Camera, Film Production, Television, Photography, Broadcast, Graphic Design, Photoshop, Documentaries, Commercials, Art Direction, Animation, General Awesomeness, Digital Video, Producing, Marketing, Motion Graphics, Adobe Creative Suite, Film, Camera Operating, Lighting, New Media, Editing, Illustrator, Multimedia, Graphics, HD Video, Videography, Post Production, Logo Design, Mac, After Effects, Cinematography, Digital Photography, Digital Media, Feature Films, Creative Direction, Art, Illustration, Sound Design, Production Managment, Image Editing, Storyboarding, DVD Studio Pro, Creative Writing, Entertainment, Content Strategy
Education
North Carolina School of the Arts 1997 — 2003
BFA, Visual Arts and Production / Design for Film
University of North Carolina School of The Arts 1997 — 2003
Bachelor of Fine Arts, Filmmaking Production Design 2003
Sellstate Realty Pros August 2015 - Present
Intuit July 2013 - August 2015
Lenders Asset Management Corporation December 2010 - January 2013
Time Warner Cable May 2008 - May 2010
Beverage Distributors Co., LLC October 2007 - March 2008
Scandinavian Design September 2006 - October 2007
The Furniture Room January 2006 - July 2006
Caldonia's June 2000 - November 2005
Skills
Sales, Negotiation, Management, Customer Service, Sales Operations, Sales Management, Time Management, Real Estate, Call Centers, Marketing, Account Management, Process Scheduler, Contract Negotiation, Analysis, Coaching, Business Development, Salesforce.com, Leadership, Team Building, Marketing Strategy, Sales Process, Training, Customer Satisfaction
Education
Armbrust Real Estate Institute 2015 — 2015
Real Estate License
University of Northern Colorado 1993 — 1997
Rangeview High School 1989 — 1993
Internal Revenue Service January 2009 - Present
Time Warner Cable May 2007 - October 2008
Skills
Tax, Tax Law, Tax Preparation, Tax Research, IRS, Government, Income Tax, Accounting, Auditing, Tax Returns, Tax Accounting, General Ledger, Federal Government, Account Reconciliation
Education
University of Phoenix-Austin Campus 2013 — 2017
Bachelor of Science, Health/Health Care Administration/Management, 4.0
72 Degrees Heating & Air Conditioning July 2014 - Present
North Carolina Army National Guard September 2010 - May 2015
Curtis Media Group June 2014 - October 2014
Time Warner Cable June 2013 - March 2014
Cumulus Media August 2010 - March 2012
City of Eugene June 2004 - June 2008
Skills
Public Speaking, Project Management, Project Planning, Microsoft Office, Front Office, Leadership, Leadership Development, Team Building, Analysis, Strategic Planning, Strategic Communications, Radio Broadcasting, Radio, First Aid, Staff Development, Staff Retention, Security, Physical Security, Information Security, Government, Military Operations, Military Experience, Military Logistics, Military Training, Weapons, Management, Military
Education
University of Oregon 2007 — 2012
Bachelor of Science (B.S.), Political Science
TeleTech December 2011 - Present
TeleTech January 2011 - Present
Verizon Wireless January 2010 - January 2011
State of Arizona January 2008 - January 2010
TeleTech January 2007 - January 2008
Time Warner Cable January 2006 - January 2007
Comcast January 2005 - January 2006
Skills
Yellow Belt, White Belt, Recruiting, Management, Interviews, Training, Call Centers, Program Management, Customer Service, Coaching, Employee Benefits, Leadership Development, Process Improvement, Project Management, Public Speaking, Team Leadership, Time Management
Education
University of Phoenix 2009 — 2011
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General and Accounting, 3.1
Metro State College
Time Warner Cable May 2013 - Present
American Electric Power 2001 - August 2012
TV Guide January 1999 - January 2001
Boeing June 1996 - January 1999
Skills
Performance Management, Recruiting, Human Resources, Employee Engagement, Change Management, Employee Training, Program Management, Coaching, Workforce Planning, Strategic Planning, Onboarding, Training, Employee Benefits, Talent Acquisition
Education
University of Oklahoma 1992 — 1996
Bachelor of Arts (B.A.), Communication, General
Apex Systems June 2015 - Present
MOUNTAIN, LTD. April 2015 - July 2015
Insight Global October 2014 - April 2015
Cyient September 2014 - October 2014
GW Communications June 2014 - October 2014
Time Warner Cable April 2013 - September 2014
Wellsco Inc. (Infotech) November 2008 - August 2012
NEXlink Communications Group Inc October 2007 - September 2008
Skills
Telecommunications, Ethernet, Broadband, Troubleshooting, Project Management, Telephony, Network Design, Optical Fiber, Fiber Optics, Network Engineering, Network Architecture, DWDM, RF, Cabling, Team Leadership
Education
University of North Texas
Bachelor of Arts (B.A.), Economics
DACS, Inc. January 2015 - Present
Time Warner Cable July 2013 - Present
Time Warner Cable February 2013 - July 2013
Providence Hospital October 2010 - January 2013
Lexington Medical Center October 2008 - September 2010
Skills
Customer Service, Medicaid, Medicare, Employee Benefits, Healthcare Management, Hospitals, Medical Terminology, HIPAA, Healthcare, Insurance, Medical Records, EMR, Accounts Receivable, Software Documentation, Access, Medical Coding, Administration, Process Improvement, 10 Key, Data Entry, Epic Systems, Training, Case Management, Invoicing, Long-term Care, Office Management, Customer Satisfaction, Medical Billing, Clinical Research, Team Building, Managed Care, Data Analysis, Policy, Medical Devices, Surgery, Healthcare Information..., Claim, Cpr Certified, Administrative..., Health Insurance, Outlook, Leadership, Cardiology, Payments, ICD-9, EHR, CPT
Education
University of Phoenix 2008 — 2011
Bachelor's degree, Business Management
Bamberg Ehrhardt High School 1999 — 2002
High School Diploma
D Magazine January 2015 - Present
DT Media Systems January 2014 - January 2015
Time Warner Cable March 2013 - December 2013
XamNET August 2012 - February 2013
Bread Winners Cafe and Bakery October 2011 - August 2012
University of North Texas September 2009 - August 2011
Fusion Project Studios June 2007 - June 2010
Fox's Pizza Den August 2007 - June 2008
The Picture People October 2006 - April 2007
Skills
Research, Customer Service, Sales, Troubleshooting, Microsoft Office, Social Networking, OS X, Sound, PowerPoint, HTML, Customer Satisfaction, Photoshop, Windows 7, Windows, Microsoft Word, Mac OS X, Networking, Training, Recording, Online Marketing, InDesign, Project Management, Public Speaking, Project Planning, Technical Writing, SQL, Strategic Planning, Software Installation, Leadership, Editing, Final Cut Pro, Time Management, Video Editing, Data Analysis, Outlook, WordPress, Photography, Computer Hardware, Event Planning, Web Design, Social Media Marketing, Blogging, Illustrator, Facebook, Advertising, Management, Teamwork, Retail, Servers, Computer Repair
Education
University of North Texas 2005 — 2011
Bachelor's Degree, Integrative Studies
University of North Texas 2005 — 2011
Bachelor of Science (B.S.), Integrative Studies (English/psychology/anthropology)
Time Warner Cable June 2015 - Present
Office of the New York City Comptroller June 2014 - August 2014
Education
University of Notre Dame - Mendoza College of Business 2013 — 2017
Finance and Applied Mathematics and Computational Statistics (ACMS)
Time Warner Cable July 2012 - Present
Home Health Care Solutions February 2008 - July 2012
Vyteris January 2007 - January 2008
Eisai 2002 - 2007
AstraZeneca 1998 - 2002
Novartis 1990 - 1998
Skills
Healthcare, Sales, Marketing, Clinical Research, Public Speaking, Sales Force Development, Leadership, Talent Management, New Business Development, Employee Relations, Sales Management, Microsoft Office, Medicare, Business Development, Consulting, Cross-functional Team..., Hospital Sales, Human Resources, Interviews, Team Building, Oncology, Biotechnology, Sales Operations, Training, Leadership Development, Customer Service, Process Scheduler, Business Planning, Surgery, Product Launch, Hospitals, Onboarding, Strategic Planning, Coaching, Medical Devices, Diabetes, Pharmaceutical Sales, Account Management, Benefits Administration, Managed Care, Process Improvement, Management, Performance Management, Long-term Care, Gastroenterology, Capital Equipment, Cardiology, Contract Negotiation, Neurology, Employee Benefits
Education
University of North Carolina at Wilmington
Bachelor's degree
Time Warner Cable February 2009 - Present
Time Warner Cable 2009 - 2013
The Altman Group July 2008 - October 2008
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Social Media, Clerical Skills, Clerical Work, Office Equipment, Front Office, Customer Service, Technical Support, Troubleshooting, Customer Satisfaction, Customer Experience, Call Centers, Outlook, Leadership, Data Entry, Time Management
Education
University of Northern Iowa 2001 — 2005
Bachelor of Arts (BA), English Language and Literature, General
Davenport Central High School 1995 — 1999
Diploma, General Studies
Boingo Wireless May 2014 - Present
QuickPlay Media October 2013 - May 2014
Time Warner Cable August 2006 - December 2013
Adelphia 2002 - 2006
Comcast 1998 - 2002
Comcast Cable June 1997 - 1998
Skills
Telecommunications, Call Centers, Integration, Call Center, Management, Cross-functional Team..., Broadband, BMC Remedy, Digital Video, Process Improvement, Team Management, Technical Support, Training, DOCSIS, Troubleshooting, Routers, Team Leadership, ITIL, Switches, Team Building, Vendor Management, Customer Satisfaction, Wireless, Cabling, Computer Network...
Education
University of Redlands 2003 — 2006
Master of Arts (M.A.), Business Administration, Management and Operations
University of Phoenix-Southern California Campus 2002 — 2003
Bachelor of Business Administration (BBA), Business Administration and Management, General
Direct ChassisLink Inc. April 2015 - Present
Direct ChassisLink Inc. November 2014 - Present
Direct ChassisLink Inc. September 2014 - Present
Direct ChassisLink Inc. August 2014 - Present
Time Warner Cable Business Class April 2013 - June 2014
Time Warner Cable April 2012 - June 2012
Bogaert Insurance Group October 2006 - May 2008
Skills
Application..., Salesforce.com..., Workflow Applications, Salesforce.com, Employee Training, Microsoft Excel, Microsoft Word, Outlook, Microsoft Office, Innovative Problem..., PowerPoint, Data Entry, Training, Process Improvement, Analysis, Management, Leadership, Customer Service, Human Resources, Interviews, Marketing, Time Management, Customer Satisfaction, Account Management, Hiring, SharePoint, Data Analysis, Strategic Planning, Change Management
Education
University of North Carolina at Wilmington 2008 — 2010
Bachelor's Degree, Anthropology, 3.77 GPA
Gaston College 2005 — 2008
Associate of Arts, Liberal Studies
Open Hearts Foundation August 2014 - Present
Time Warner Cable March 2013 - Present
Los Angeles Dodgers March 2013 - Present
NFL Network July 2012 - Present
Creative Deviants March 2013 - December 2014
KATU - ABC News June 2011 - July 2012
ESPN 2008 - 2011
KCOY/KKFX NEWS, CBS and FOX AFFILIATE 2007 - 2008
KEZI NINE NEWS, ABC AFFILIATE 2006 - 2007
Volunteer Positions January 2000 - December 2000
Skills
Producing, Storytelling, Broadcast, Social Media, Press Releases, Event Planning, Time Management, Television, Editing, Public Relations, Sales, Management, Research
Education
University of Oregon 2002 — 2006
BA in Journalism-Communications, Journalism, Communications, Anthropology
DELL, Austin, TX, Contract position September 2015 - Present
Time Warner Cable May 2013 - July 2015
Newton Consulting August 2010 - May 2013
TCML at Dell Services, Plano, TX December 2009 - August 2010
Newton Consulting September 2009 - December 2009
ACS, now Xerox March 2009 - September 2009
Select International. Inc. August 2008 - February 2009
Perot Systems Corporation February 2006 - August 2008
Computer Sciences Corporation (CSC) September 2005 - February 2006
Cisco Systems January 2005 - June 2005
Skills
Consulting, Applicant Tracking..., Technical Recruiting, Internet Recruiting, Talent Acquisition, Sourcing, Executive Search, Recruiting, Contract Recruitment, College Recruiting, Benefits Negotiation, Corporate Law, Human Resources, Temporary Placement, Interviews, Leadership, Management, Training, Screening, Vendor Management, Networking, Outsourcing, Hiring, Taleo, Business Development, HR Consulting, Workforce Planning, Onboarding, RPO, Search, Start-ups, Account Management, Talent Management, Business Intelligence, IT Recruitment, Information Technology, Employer Branding, Recruitment Advertising, Staffing Services
Education
University of North Texas
BBA, Major in Marketing, Minor in Finance
Charter Business April 2014 - Present
Fujitsu Network Communications March 2011 - Present
Peybro Books, LLC September 2006 - Present
Time Warner Cable May 2009 - January 2011
Sprint September 1993 - September 2006
National Association of Broadcasting May 1991 - October 1993
Talkradio 1190, KLIF September 1987 - December 1988
Skills
Sales, Sales Process, Market Planning, Salesforce.com, Direct Sales, Solution Selling, Lead Generation, Account Management, Business Development, New Business Development, Sales Management, Managed Services
Education
University of North Texas 1981 — 1985
Bachelor of Arts, English Composition and Language; American Legal System
Red Hat September 2014 - Present
Oracle August 2013 - September 2014
Tekelec August 2011 - August 2013
Regional Transportation Alliance February 2010 - August 2011
New Leaf Events & Marketing October 2009 - January 2010
Time Warner Cable May 2008 - August 2008
Skills
Public Relations, Social Media, Event Planning, Marketing Communications, Social Media Marketing, Internal Communications, Marketing, Microsoft Office, Public Speaking, Strategic Planning, Event Management, Corporate Communications, Facebook, Customer Service, Strategic Communications, Editing, Social Networking, Project Management, Marketing Strategy, Research, Press Releases, Product Marketing, Strategy
Education
University of North Carolina at Wilmington 2005 — 2009
Bachelor of Arts, Communication Studies; Public Relations
CoreLogic July 2006 - Present
Time Warner Cable January 2000 - July 2006
Skills
CISSP, ITLv2, FCRA
Education
University of Phoenix 2006 — 2008
MBA-TM, Technology Managment
Time Warner Cable April 2014 - Present
Time Warner Cable April 2009 - Present
Time Warner Cable March 2008 - April 2009
Time Warner Cable March 2007 - March 2008
MORLEY MARKETING CO November 1999 - March 2008
Progressive Insurance June 2004 - August 2005
Skills
Training, Call Center, Customer Experience, Customer Service, Direct Sales, Leadership, Management, Marketing, Marketing Communications, Program Management, Project Management, Project Planning, Sales, Sales Management, Sales Process, Strategic Planning
Education
University of Oklahoma 1999 — 2004
B.B.A, Marketing
Texas Attorney General October 2012 - Present
AmeriSciences May 2008 - May 2010
DuPure International, Inc June 2007 - April 2008
Time Warner Cable November 2006 - June 2007
Harris County Toll Road Authority November 2001 - June 2006
TeleCheck November 2000 - October 2001
Skills
Customer Service, Microsoft Office, Word, Excel, Typing, Answering Phones, Clerical Duties, Call Center, Troubleshooting, Problem Solving, Teamwork, Customer Relations, Windows, 10 Key, Call Centers, Data Entry, Clerical Work, Microsoft Excel, Microsoft Word, Outlook, Performance Management, Public Speaking, Recruiting, Leadership Development, Human Resources, Team Building, Sales, Training, Coaching, Strategic Planning, Telephone Skills
Education
University of Phoenix 2010 — 2011
Associates of Arts, Paraprofessional Education
Time Warner Cable January 2011 - Present
Rock Hill School District July 2006 - December 2010
Sams Club February 2002 - February 2004
Skills
Troubleshooting, Windows, Windows 7, Access, Computer Hardware, Software Documentation, Microsoft Office, Outlook, Technical Support, Internet, Word, Excel, Employee Training, documen
Education
University of Phoenix 2004 — 2009
Master of IT, Computer Science
University of Phoenix 2004 — 2009
Bachelor of Science, IT
ICONMA August 2015 - Present
Ramirez Enterprises January 2015 - August 2015
Austin Bazaar Music June 2014 - December 2014
Time Warner Cable April 2013 - April 2014
LegalZoom September 2012 - February 2013
Vector Marketing August 2012 - October 2012
Dell November 2010 - May 2012
Dell January 2010 - October 2010
Internal Revenue Service February 2009 - January 2010
Spherion May 2008 - September 2008
Skills
Public Speaking, English, Written Communication, Music Education, Customer Service, Microsoft Excel, Microsoft Word, Microsoft Office, Outlook, PowerPoint, Social Media, Event Planning, Access, Strategic Planning, Music, Telecommunications, Team Leadership, Management, Sales Operations
Education
University of North Texas 1994 — 2001
Music History and Literature, Music History, Music Theory, Music Composition, Music Performance, English, French
Time Warner Cable June 2014 - Present
Webroot January 2012 - June 2014
Qval August 2011 - October 2011
Arnold Software Associates July 2009 - August 2011
CSC May 2011 - July 2011
QCCreative April 2011 - June 2011
Iasis Christ Fellowship November 2010 - April 2011
Living on the Edge July 2010 - December 2010
Stock Loan Online July 2009 - December 2009
Skills
JavaScript, jQuery, CSS, PHP, MySQL, Git, HTML, Ruby, Ruby on Rails, Linux, Agile Methodologies, Software Development
Education
University of Oregon 1998 — 2005
Mathematics
IPsoft June 2009 - Present
LogicalisUS June 2006 - June 2009
AT&T March 2005 - September 2005
Time Warner Cable June 2004 - March 2005
Verizon February 2000 - November 2003
Skills
EIGRP, Cisco Technologies, OSPF, CCNP, BGP, Data Center, Cisco IOS, CCNA, MPLS, Network Design, Frame Relay, Routing, Troubleshooting, IP, ATM networks, Networking, Managed Services, Routing Protocols, Network Security, Switches, DNS, WAN, Network Engineering, Load Balancing, QoS, LAN-WAN, Cisco Nexus, VoIP, VPN, Routers, HSRP, Unified Communications, RIP, Cisco Routers, Network Architecture, VLAN
Education
University of Phoenix
Time Warner Cable December 2007 - Present
Time Warner Cable National Division May 2005 - December 2008
Time Warner Cable Southwest Division May 2005 - August 2006
Education
University of Phoenix 2002 — 2004
Bachelor, Information Technology
Time Warner Cable April 2013 - Present
Automedic Of San Marcos November 1997 - Present
Skills
Customer Service, Contract Management, Pricing, Marketing, Customer Retention, Database Administration, Sales, Team Building, Windows, Up-selling, Multilingual, Wireless, Microsoft Excel, Telecommunications, Customer Satisfaction, Call Center, Microsoft Word, Troubleshooting, Technical Support, Vendor Management, Wireless Networking, Customer Experience, Project Management, Training, Team Leadership, Process Improvement, Outlook, Microsoft Office, Sales Management, Inventory Management, Direct Sales, Leadership, Call Centers, Access, Analysis, Business Analysis, Management, Program Management, Operations Management, Project Planning, Account Management, Sales Operations, Strategy, Networking, Computer Network..., Software Documentation, VoIP
Education
University of Phoenix 2005 — 2009
Bachelor, Information Systems
Time Warner Cable December 2013 - Present
GuideOne Insurance June 2010 - December 2013
CCS Consulting December 2009 - May 2010
Sedgwick May 2001 - November 2009
Skills
Workers Compensation, Clerical Supervisor, Disability Management, Claim, Liability, Human Resources, Training, Interviews, Analysis, Insurance, Legal Liability, Commercial Insurance, Employee Benefits, General Insurance, Disability Insurance, Claims Management, Management, Risk Management, Team Building, Customer Service
Education
University of Oklahoma
Bachelor's degree, Administrative Leadership, 3.57
WC & All Lines Licenses
Time Warner Cable April 2015 - Present
Starz Entertainment September 2014 - April 2015
CenturyLink November 2011 - September 2014
Encana Oil & Gas August 2011 - November 2011
CenturyLink August 2008 - August 2011
SquareTwo Financial July 2007 - August 2008
Comcast March 1995 - July 2007
Skills
Integration, SDLC, Requirements Gathering, Requirements Analysis, Agile Methodologies, Business Analysis, Testing, Business Requirements, Visio, Business Process, Databases, Analysis, Management, Telecommunications, Quality Assurance, Vendor Management, SharePoint, Requirements Management, Oracle, Project Management, SOA, System Deployment, Process Improvement, Troubleshooting, SQL, Data Warehousing, Program Management, Unix, Software Project..., VoIP, Team Building, Problem Solving, Business Intelligence, Business Process..., Product Development, Software Documentation, Software Development, Access, Systems Analysis, E-commerce, Disaster Recovery, Negotiation, Process Development, Documentation, Change Management, Agile, CMM, Deployment, MS Project, Microsoft SQL Server
Education
University of Phoenix
MS, Computer Science & Computer Information Technology
University of Northern Colorado
BA, Business Administration, Sociology and Communications
Denver Paralegal Institute
Paralegal Certificate
Green Mountain High School
Time Warner Cable December 2006 - Present
Sanswire Networks January 2005 - December 2006
Galaxy Scientific Corporation November 2002 - January 2005
Off The Grid May 2002 - November 2002
Nortel Networks August 2000 - April 2002
ProIV Software Inc. April 1999 - August 2000
KIRA Inc January 1998 - April 1999
Bright Ideas Cooperative April 1993 - December 1997
Skills
Telephony, Process Improvement, VoIP, Telecommunications, Business Analysis, Vendor Management, Integration, Management, Strategic Planning, Start-ups, Testing, Program Management, Competitive Analysis, Budgets, Wireless, Training, Business Development, Management Consulting, Software Project..., Cross-functional Team..., Requirements Analysis, Business Process..., Business Intelligence, Business Strategy, Visio, Project Management, ITIL, Cloud Computing, Software Development, Business Process, Call Centers, Computer Network..., Team Leadership, Troubleshooting, PMP, Product Management, Software Documentation, Leadership
Education
University of North Carolina at Wilmington 1988 — 1992
Bachelor of Arts (B.A.), English / Creative Writing
West Point Preparatory School 1987 — 1988
West Point Cadet Candidate, Office Training
Time Warner Cable July 2007 - Present
TD Ameritrade July 2002 - June 2007
TD Ameritrade (Waterhouse Securities Group) May 2000 - June 2002
TD Ameritrade (Waterhouse Securities Group) April 1999 - April 2000
Skills
Data Center, Troubleshooting, Disaster Recovery, Networking, Security, Servers, VPN
Education
University of Phoenix 2003 — 2006
BS, Business Management
Cornell 1997 — 1998
Certificate, Management/Labor Relations
John Jay College 1994 — 1997
Liberal Arts\Criminal Justice
Keller School of Management
Masters Degree, Network and Communications
Time Warner Cable September 2012 - Present
Carmichael Consulting March 2012 - August 2012
Alliance Data February 2011 - March 2012
L-3 Communications Integrated Systems January 2009 - January 2011
Broker - State Judge John Nelms January 2008 - January 2009
Skills
Financial Analysis, Microsoft Excel, Customer Service, Sarbanes-Oxley Act, General Ledger, Managerial Finance, Budgets, GAAP, Finance, Accounts Receivable, Market Research, Business Development, Investments, Hyperion Planning, Risk Management, Access, PeopleSoft, Business Objects, Variance Analysis, Analysis, Process Improvement
Education
University of North Texas 2006 — 2008
Toulouse MBA - Finance, Accounting/Finance
University of San Diego 2001 — 2005
B.B.A, Accounting/Finance
Novelli Design 1991 - Present
Novelli Design 1990 - Present
Campbell Design 1992 - Present
Time Warner Cable 2005 - 2012
International Wine Company Ltd 1992 - 2011
Olivette Hubler Graphics 1993 - 1999
Skills
InDesign, Illustrator, Art Direction, Packaging, Catalogs, Digital Illustration, Print Ads, Web Design, Photoshop
Education
University of North Texas
BA, Graphic Design, Computers, RTVF
Time Warner Cable April 2015 - Present
Hertz HLE December 2014 - January 2015
City of El Centro November 1990 - April 2014
American Computer Institute September 1988 - February 1991
Skills
Law Enforcement, Investigation, Public Speaking, Customer Service
Education
University of Phoenix 2012 — 2014
Bachelor of Science (B.S.), Business
ihhs August 2011 - Present
Time Warner Cable August 2009 - January 2012
Second Image 2003 - 2007
Second Image 1999 - 2003
Education
University of Phoenix 2008 — 2010
Associates, Health Care Administration
Time Warner Cable August 2005 - Present
Education
University of Phoenix 2008 — 2010
Associates, Business
University of Wisconsin-Green Bay 1997 — 2002
City of Hope October 2014 - Present
The Leukemia & Lymphoma Society February 2012 - September 2014
Time Inc. November 2010 - December 2011
Time Warner Cable 2003 - March 2010
Limited Brands 2000 - 2003
Home Box Office 1992 - 1996
Skills
Marketing Strategy, Marketing Communications, Product Development, Integrated Marketing, Brand Development, Management, Digital Marketing, Customer Insight, Marketing, Advertising, Leadership, Strategic Partnerships, Product Marketing, Brand Management, Digital Media, Marketing Management, Direct Marketing, Online Advertising, Customer Acquisition, Email Marketing, Mobile Marketing, Online Marketing, Competitive Analysis, Marketing Research, Analytics, Social Media Marketing, Digital Strategy, E-commerce, New Media, Strategy, Segmentation, CRM, Multi-channel Marketing, Cross-functional Team...
Education
University of Pennsylvania - The Wharton School 1990 — 1992
MBA, Marketing
Dartmouth College
BA, Government
Fox Sports Southwest March 2015 - Present
KFOR October 2013 - March 2015
NBC Universal May 2011 - November 2013
CW33 KDAF February 2008 - May 2011
Time Warner Cable February 2007 - March 2008
CW33 KDAF August 2005 - February 2007
Katz Media Sales February 2004 - July 2005
KWTV September 2002 - May 2003
ABC Good Morning America May 2002 - September 2002
Skills
Editing, Sales, Digital Media, New Media, Digital Marketing, Advertising, Broadcast, Marketing Strategy, Social Networking, Social Media, Copywriting, Media Relations, Video Production, Social Media Marketing, Television, Radio, Event Planning, Sports, Online Advertising, Facebook, Online Marketing, Event Management, Marketing, Blogging, Public Relations, Negotiation, Press Releases, Customer Service, Marketing Communications, Strategic Planning
Education
University of Oklahoma 1998 — 2003
Journalism, Public Relations
Time Warner Cable December 2014 - Present
Ericsson January 2014 - December 2014
ConceptWave (now part of Ericsson) April 2012 - December 2013
Queensland University of Technology 2011 - 2011
Mackenzie Investments 2007 - 2010
City of Ottawa June 2007 - December 2008
Telus Mobility May 2001 - August 2003
Clearnet Communications 1998 - 1999
Skills
Business Analysis, Software Development, Management, Business Requirements, SDLC, Databases, Business Process, Visio, Integration, Project Management, Telecommunications, Requirements Analysis, Solution Architecture
Education
University of Ottawa / Université d'Ottawa 2002 — 2008
Business and Economics
college francais
college francais
college francais
Time Warner Cable October 2012 - Present
Currently in transition looking for a new position February 2011 - October 2011
PGi 2007 - August 2010
NovaStar Mortgage November 2005 - May 2007
Birch Telecom 1999 - 2005
Skills
Coaching
Education
University of Oklahoma
Time Warner Cable July 2000 - Present
Time Warner Cable July 2000 - August 2008
Education
University of Phoenix 2010 — 2012
Business Management
Oneida Nation Enterprises, Turning Stone Resort and Casino January 2014 - Present
Oneida Nation Enterprises, Turning Stone Resort and Casino October 2010 - January 2014
Chenega Corporation October 2007 - May 2010
Joint POW MIA Accounting Command October 2007 - May 2010
ADECCO Staffing/Wakelight Technologies February 2007 - October 2007
ITT Systems December 2005 - June 2006
ITT Systems January 2005 - December 2005
ITT Systems October 2004 - January 2005
Time Warner Cable February 2004 - September 2004
US Army June 1994 - September 2001
Skills
Troubleshooting, Active Directory, Servers, Hardware, Software Installation, Disaster Recovery, Switches, Security, VoIP, Technical Support, Firewalls, VMware ESX, Telecommunications, Help Desk Support, Windows, Wireless, Software Documentation, Security+, Networking, LAN-WAN, Computer Hardware, BMC Remedy, Program Management, Windows Server, Network Security, Windows 7, Network Design, Network Administration, TCP/IP, Microsoft Exchange, Unix, Routers, System Deployment, Operating Systems, XP, Cisco Technologies, A+ Certified, ITIL, Computer Security, DoD, System Administration, VMware, Databases, VPN, CompTIA, Data Center, Laptops, Windows XP
Education
University of Phoenix 2013 — 2014
Associate's Degree, Information Technology/CCNA-01TA
Time Warner Cable February 2015 - Present
Time Warner Cable August 2008 - Present
Time Warner Cable April 2004 - August 2008
Time Warner Cable December 2001 - April 2004
Skills
Call Centers, Customer Experience, Customer Satisfaction, Customer Retention, Sales Management, Microsoft Office, Telecommunications, Troubleshooting, Team Leadership, Wireless, VoIP, Broadband, Account Management, Networking, Telephony, Avaya, Salesforce.com
Education
University of Phoenix 2014 — 2016
Bachelor of Science Human Services
Cincinnati Metropolitan College
Time Warner Cable November 2012 - Present
Johnson Controls May 2010 - November 2012
D.L. Adams Associates Inc. July 2008 - May 2010
Douglas County School District July 2001 - July 2008
Relera Inc December 2000 - May 2001
Firstworld Communications December 1999 - December 2000
TEK Systems November 1997 - August 1999
Knowledge Stream 1999 - 1999
Skills
Conflict Resolution, Strategic Planning, Customer Relations, Vendor Relations, Cabling, Video, Problem Solving, Team Leadership, Cisco, Telecommunications, Team Building, Budgeting, Project Management, Budgets, Cisco Technologies, Data Center, Customer Service, Networking, Business Development, Security, Management, Troubleshooting, Integration, Sales, Proposal Writing, Infrastructure, Product Management, Wireless, LAN-WAN, Project Planning, Network Design, Cross-functional Team..., Network Architecture
Education
University of Northern Colorado 1991 — 1996
BS, Business Administration
Time Warner Cable Business Class May 2012 - Present
Time Warner Cable May 2010 - May 2012
Time Warner Cable April 2002 - May 2010
New Hanover County March 1988 - April 2002
Skills
Telecommunications, Vendor Management, VoIP, Telecommunications..., Telephony, Call Centers, Troubleshooting, Management, Integration, Managed Services, CRM, Broadband, Ethernet, System Migration, Wireless, Team Leadership, Process Improvement, Cross-functional Team..., Networking, IP, Leadership, Customer Experience, SDLC, Account Management, Vendor Relationship..., Third Party Vendor..., Project Management, Programming
Education
BS Computer Science
Bachelor of Science (BS), Computer Science
University of North Carolina at Wilmington
Foshay Learning Center, LAUSD July 2014 - Present
1709 Services January 2010 - Present
Watts Learning Center Charter Middle School August 2013 - June 2014
Community Coalition CDF Freedom School June 2013 - August 2013
Bright Star Schools March 2013 - June 2013
ACE Tutoring September 2009 - May 2013
Los Angeles Mayor’s Summer Night Lights July 2010 - September 2010
Los Angeles Music and Art School February 2007 - August 2009
Indymac Bank August 2005 - January 2007
Time Warner Cable June 2004 - August 2004
Skills
Marketing, Strategy, Event Planning, Fundraising, Community Outreach, Program Management, Competitive Analysis, Advertising, Management, Program Development, Market Research, Product Development, Digital Marketing, Marketing Communications, Web Analytics, Social Media, Project Planning
Education
University of Southern California 2011 — 2012
Master of Arts in Teaching
University of Pennsylvania - The Wharton School 2001 — 2005
BS in Economics
NHHS/ Zoo Magnet 1997 — 2001
High School
Colonial Marketing Group November 2002 - Present
WSFX 1999 - 2002
Time Warner Cable March 1989 - November 1999
Milliken & Company 1987 - 1989
Skills
Marketing, Media Buying, Marketing Strategy, Public Relations, Advertising, Social Media Marketing, Digital Media, Social Media, Media Planning, Online Advertising, Copywriting, Corporate Blogging, Television, Signs
Education
University of North Carolina at Wilmington 1983 — 1987
Bachelor of Arts (B.A.), Business Administration and Management, General
Comcast January 2009 - Present
CN8 The Comcast Network April 2008 - January 2009
CN8 The Comcast Network October 2001 - April 2008
AT&T Broadband 1999 - 2001
Time Warner Cable 1992 - 1999
Skills
Producing, Audio Engineering, Video Production, Management, Windows, Video, Video Editing, Sound, Television, Community Development, Broadcast, Public Speaking, Digital Media, Broadcast Television, Leadership, Videography
Education
University of Pennsylvania - The Wharton School
B.S., Economics
XOOM Energy February 2015 - Present
Combat Medical Systems October 2014 - February 2015
Liberty Healthcare inc. September 2013 - September 2014
Time Warner Cable October 2012 - September 2013
Wells Fargo Financial August 2011 - February 2012
Century 21 Alliance January 2009 - April 2011
Comcast October 2006 - December 2008
Comcast Cable April 1996 - October 2006
Comcast January 1994 - April 1996
Skills
PeopleSoft, Adobe Creative Suite, SharePoint Designer, SQL, Cable Management, NICE, Aspect, Quality Assurance, Risk Management, Cable Data, Microsoft Office, SAP, Learning Management..., Web Design, Leadership Development, Coaching, COBOL, Intranet, Succession Planning, Employee Benefits, Budgets, Leadership, Onboarding, Training, Performance Management, Management, Employee Relations, Customer Service, Interviews, Employee Training, Human Resources, ICOMS, Agile Project Management, Project Mangement, Digital Convergence, Customer Retention, Workforce Planning, Telecommunications, Sales, College Recruiting, Project Management
Education
University of Phoenix 2003 — 2005
Master, Organizational Management
Mt. Vernon College 1988 — 1992
B.A, Business Administration
Time Warner Cable November 2013 - Present
AT&T March 2012 - October 2013
Time Warner Cable Business Class April 2011 - March 2012
AT&T May 2010 - March 2011
AT&T May 2008 - May 2010
AT&T May 2007 - May 2008
AT&T May 2006 - May 2007
Skills
Customer Retention, Business Development, Retail, Private Line, SIP Trunking, Long Distance, PRI, MPLS, Managed Services, Unified Communications, Co-location, Internet Services
Education
University of Oklahoma 2002 — 2006
Google November 2012 - Present
Time Warner Cable April 2010 - September 2012
ESPN 2006 - 2009
Starz Entertainment 2003 - 2006
ESPN 1997 - 2002
World Wrestling Entertainment 1990 - 1995
Education
University of Notre Dame 1982 — 1983
MA, Communication Arts
University of Notre Dame 1978 — 1982
BA, American Studies
Welcomemat Services May 2015 - Present
Time Warner Cable July 2009 - March 2015
Verizon Business 2002 - February 2009
MCI 1999 - 2002
MCI 1996 - 1999
Skills
Employee Relations, Negotiation, Coaching, Analysis, Contract Negotiation, Management, Performance Management, Team Building, Strategic Planning, Personnel Management, Customer Service, Customer Satisfaction, Process Improvement, Project Planning, Leadership, Hiring, Training, Sales, Project Management, Team Leadership, Accounting, Staff Development, Forecasting, Leadership Development, Teamwork, Quality Assurance, Call Centers, Microsoft Excel, Budgets, Call Center, Accounts Receivable, Account Management, Microsoft Office, Recruiting, Sales Management, PowerPoint, Vendor Management, Dispute Resolution, Event Planning, Event Management, Employee Recognition, Incentive Programs, Finance, Salesforce.com, Telecommunications
Education
University of Oregon 1986 — 1990
B.S., Rhetoric & Communication
Time Warner Cable June 2015 - Present
USAA November 2003 - July 2014
United States Marine Corps June 1998 - August 2003
Skills
Customer Service, Conflict Resolution, Coaching, Team Management, Customer Advocacy, Training Delivery, Leadership Development, Regulatory Compliance, Process Improvement, Group Presentations, Executive Writing, Business Writing, Inventory Management, Sales, Credit Cards, Miltary, Leadership, Team Leadership, Public Speaking, Security, Telecommunications, Sales Management
Education
Alamo Helicopter 2014 — 2015
Student pilot
University of Phoenix 2008 — 2013
Bachelors of science in E-business, E-Business
Time Warner Cable February 2009 - Present
Brinks Home Security August 2008 - January 2009
Bayview Financial January 2006 - April 2008
Pollock Paper Distributors July 2005 - January 2006
VarTec Telecom May 2002 - December 2004
Education
University of North Texas 1999 — 2005
BBA, Marketing
State of South Dakota 2006 - Present
Pierre School District September 2004 - June 2006
Front Porch of Fredericksburg June 1997 - June 2004
Fox KTTW September 1994 - September 1996
Time Warner Cable March 1988 - September 1994
Education
University of North Texas 2010 — 2012
MLIS, Library Science
Moorhead State University 1983 — 1986
BA, Speech Communications & Mass Communications
Gentiva Health Services August 2013 - Present
Gentiva Health Services August 2013 - Present
YRC Freight October 2012 - April 2013
Lender Processing Services, Inc. (LPS) August 2011 - April 2012
Sprint August 2006 - December 2009
Farmers Insurance August 2003 - September 2006
Verizon Wireless August 2002 - April 2003
Time Warner Cable November 1997 - May 2002
Skills
Call Center, Customer Satisfaction, Telecommunications, Customer Support, Technical Support, Troubleshooting, Vendor Management, Customer Service, PeopleSoft, Workforce Management, Computer Hardware, Customer Experience, Team Building, Team Leadership, Outlook, Project Management, Microsoft Excel, Quality Assurance, Software Documentation, VoIP, Database Administration, Help Desk Support, Wireless, Networking, Cisco Technologies, Service Delivery, WAN, Switches, Data Analysis, System Administration, Visio, Process Improvement, Call Centers
Education
Webster University 2008 — 2011
MAIT, IT Management
Webster University 2005 — 2008
BABM, Business Management
University of Phoenix
Time Warner Cable December 2008 - Present
General Dynamics May 2008 - November 2008
Lightning Connect March 2007 - March 2008
APAC July 2006 - March 2008
Poly America October 2004 - June 2006
US Navy June 2000 - September 2004
Skills
RF systems, WiFi, Micro-miniature repair
Education
University of Phoenix 2002 — 2004
-, General
Mineral Wells Highschool 1996 — 2000
Highschool diploma, General Studies
USN Electronics technician A School
USN Electronics technician Cryptography C school
USN Electronics technician tech core
USN Micro Miniature Repair school
SC Budget and Control Board August 2013 - Present
Time Warner Cable August 2010 - July 2012
Time Warner Cable February 2007 - August 2010
Time Warner Cable March 2004 - February 2007
Time Warner Cable January 2003 - March 2004
Time Warner Cable November 2001 - January 2003
Time Warner Cable February 1996 - November 2001
U.S. ARMY / U.S. ARMY RESERVES May 1983 - May 1989
Skills
Wireless, Broadband, Network Design, PacketCable, Computer Network..., Ethernet, Network Engineering, Optical Fiber, Fiber Optics, DOCSIS, Routing, FTTP, IPTV, Networking, VOD, Switches, HFC, VoIP, Cable Television, WiFi, IP, Troubleshooting, RF, Telecommunications, Cisco Technologies, Routers, DWDM, Project Management, MPLS, Testing, Cabling, Metro Ethernet, SIP, Unix, Wireless Networking, TCP/IP
Education
University of North Carolina at Wilmington 1984 — 1987
Wayne Community College 1980 — 1986
Associate of Science (A.S.), Engineering, 3.31
T-Mobile September 2013 - Present
T-Mobile March 2013 - August 2013
Self-Employed October 2012 - February 2013
Time Warner Cable May 2011 - September 2012
DIRECTV September 2010 - April 2011
Interpret October 2007 - September 2010
Lieberman Research Worldwide July 2004 - October 2007
Skills
Market Research, Competitive Analysis, Marketing Strategy, Analytics, Product Development, Account Management, Focus Groups, Strategy, Competitive Intelligence, Project Management, Quantitative Research, Market Analysis, Qualitative Research, Vendor Management, Advertising Research, Business Planning, Business Process..., Consulting, Consumer Insight, Data Analysis, Strategic Insights, Client Liaison, Consumer Product Testing, Contract Management, Global Client Management, International Research, Negotiation, Operations Management, P&L Budget Management, Program Management, Project Planning, Quality Management, Relationship Management, Team Leadership, Vendor Relationships, Web Analytics, E-commerce
Education
University of Pennsylvania - The Wharton School
Bachelor of Science in Economics
Glory Global Solutions October 2014 - Present
Time Warner Cable March 2010 - April 2014
Time Warner Cable October 2007 - March 2010
Time Warner Cable April 2002 - October 2007
Skills
Call Center, Broadband, Telecommunications, DOCSIS, Cabling, Customer Satisfaction, VoIP, Workforce Management, Telephony, Computer Network..., Troubleshooting, Wireless, Customer Experience, T1, Optical Fiber, IP, Call Centers, Customer Retention, Avaya, Managed Services, WAN, Switches, Cisco Technologies, Technical Support, Networking, Management, TCP/IP, Vendor Management, Call Center Development, Leadership, Team Leadership
Education
University of Phoenix 2003 — 2004
NA, Business Administration and Management, General
Circle K January 2011 - Present
Time Warner Cable February 2014 - August 2014
European Adoption Consultants February 2001 - September 2008
Education
University of Phoenix 2007 — 2009
Associate's degree, Information Technology, Graduated
Time Warner Cable June 2014 - Present
AM Communication April 2006 - June 2014
Skills
Operations Management, Project Management, Customer Service, Inventory Management, Telecommunications, Broadband, Call Centers, Leadership, Management, Team Building, Quality Assurance, Vendor Management, Team Leadership, Training, Troubleshooting, Recruiting, Budgets
Education
University of Phoenix 2014 — 2018
Information Technology
River Valley Marion Ohio
Time Warner Cable 2008 - 2010
ACS Healthcare Provider Solutions March 2005 - March 2008
Skills
Software Engineering, Telecommunications, Instructor-led Training
Education
North Georgia College and State University 1973 — 1976
None
Suddenlink Communications February 2010 - Present
Gabriel, Inc. March 2006 - June 2009
Time Warner Cable February 1998 - October 2005
Skills
Customer Service,..., Strength in Quality..., Very good computer..., Quality Assurance, Customer Service
Education
University of Phoenix 2010 — 2011
Accounting and Business/Management
teleNetwork September 2013 - Present
Telenetwork November 2012 - September 2013
Telenetwork April 2010 - August 2011
Time Warner Cable August 1999 - November 2007
Skills
Windows, Microsoft Office, Customer Service, Troubleshooting, Business Analysis, Windows Server, Microsoft SQL Server, SQL, Project Management, Active Directory, Windows 7, Social Services, Multi-Cultural Team..., Windows XP Pro, Mac OS, Window 8, Outlook, Quality Assurance, Call Centers, Training, Issues Managment
Education
University of Phoenix 2010 — 2014
Bachelor of Applied Science (B.A.Sc.), Human Services/Management
Allen County Department of Job and Family Services February 2013 - Present
Lima City Schools December 2011 - May 2012
Time Warner Cable December 2006 - November 2011
Warner Cable December 2006 - November 2011
Kohl’s August 2005 - December 2006
Allen County Department of Job & Family Services 2006 - 2006
Skills
Training, Software Documentation, Leadership, Customer Service, Interviews, Process Improvement, Invoicing, Policy, Accounting, Call Centers, Customer Satisfaction, Microsoft Office, Social Services, Customer Experience, Customer Retention, Time Management, Outlook
Education
University of Northwestern Ohio 2010 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Rhodes State College
Associate of Business, Legal Assisting
Time Warner Cable January 2012 - October 2014
Chimney Reconstruction July 1994 - February 2012
Montgomery County Juvenile Courts June 2007 - August 2011
Montgomery County Juvenile Court June 1998 - June 2007
Skills
Sales, Team Building, S3 E3 Process, Direct Sales, Customer Service, Security, Leadership, Training, Contract Negotiation, Microsoft Office, Management, Recruiting, Negotiation, Telecommunications, Public Speaking, Microsoft Word, Ready Mix Concrete, Construction, Coaching, Budgets, Employee Training, Social Networking, Marketing, Small Business, Project Planning, Sales Process, Teamwork, Interviews, Entrepreneurship, Account Management, Customer Retention, Team Leadership, Customer Satisfaction, Public Relations, Relationship Building, Mediation
Education
University of Phoenix 1997 — 1997
Sociology
Time Warner Cable September 2011 - Present
Education
University of North Texas 2001 — 2005
Time Warner Cable September 2010 - Present
Education
University of North Carolina at Wilmington 2002 — 2006
Bachelor of Business Administration (BBA), Marketing
Time Warner Cable 2006 - Present
Game Swap 2001 - 2005
Education
University of Phoenix
Time Warner Cable August 2013 - Present
Education
University of Phoenix 2012 — 2017
Bachelor’s Degree, Criminal Justice/Law Enforcement Administration