Time Warner Cable
Industry: Cable television company
DescriptionTime Warner Cable was an American cable television company. Before it was purchased by Charter Communications on May 18, 2016, it was ranked the second largest cable company in the United States by revenue behind only Comcast, operating in 29 states. Successor: Spectrum Headquarters: New York City, New York, United States Founded: 1992, United States of America Ceased operations: May 18, 2016 Parent organizations: Charter Communications, Comcast, Spectrum Management Holding Company, LLC Subsidiaries: NaviSite, Time Warner Cable Enterprises LLC,
Time Warner Cable List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Time Warner Cable. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Time Warner Cable Salaries. You can even request information on how much does Time Warner Cable pay if you want to. Learn about salaries, pros and cons of working for Time Warner Cable directly from the past employees.
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15,986 Time Warner Cable employees in database. Find out everything there's to know about Time Warner Cable employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Time Warner Cable Employees
Time Warner Cable October 2009 - Present
Comcast Cable October 2003 - October 2009
Charter Communications NW Region January 2000 - February 2003
Cox Communications January 1997 - January 2000
Cox Communications January 1994 - January 1997
Cox Communications January 1991 - January 1994
Cox Communications January 1987 - January 1991
Cox Communications, Myrtle Beach SC January 1985 - January 1987
Education
Central Washington University
TIAA-CREF April 2014 - May 2015
Medical University of South Carolina June 2013 - March 2014
Time Warner Cable June 2012 - May 2013
UNC Charlotte Department of Education February 2011 - March 2013
Sanskrit Literary-Arts Magazine August 2011 - January 2012
Sanskrit Literary-Arts Magazine August 2010 - May 2011
National Car Rental May 2008 - August 2008
Skills
Editing, Research, Data Analysis, Copy Editing, SharePoint, Analysis, Blogging, Software Documentation, Publications, SPSS, Creative Writing, Microsoft Excel, Leadership Development, Public Speaking, Interviews, Qualitative Research, Higher Education, Writing, Psychology, Atlas.ti, Human Subjects Research, Tableau, VBA, HTML, Content Management, Access, Databases, SAS Programming, SAS, SAS Base
Education
University of North Carolina at Charlotte 2009 — 2013
Bachelor of Arts, Psychology, 3.4/4.0
Central Piedmont Community College 2015 — 2015
Certificate, SAS Programming
Manpower November 2010 - March 2013
Time Warner Cable January 2004 - April 2009
Montgomery County Children's Services October 1990 - December 2005
Skills
Microsoft Office, Access, Public Speaking, Desktop Publishing, Social Services, Leadership Development, Keyboarding, Customer Retention, Customer Relations, Collections, Excel, Customer Experience, Transformative Mediation, Help Desk Support, Troubleshooting, Event Planning, Microsoft Excel, Customer Service, Event Management, Public Relations, Conflict Resolution, Data Entry, Nonprofits, Research, Leadership, Employee Relations, Policy, Organizational..., Coaching, Interviews, Administration, Team Building, Supervisory Skills, Recruiting, Training, Workshop Facilitation, Time Management, Staff Development, Program Management, Human Resources, Government, Call Centers, Fundraising, Team Leadership, Outlook
Education
Sinclair Community College 2010 — 2014
Associate of Arts (A.A.), Mental Health Technology / Chemical Dependency Counseling
Central State University 1980 — 1985
Bachelor of Arts (BA), Theatre/ Speech
Comcast July 2007 - Present
Time Warner Cable March 2003 - July 2007
MediaOne November 1999 - March 2003
A.H Larenzie Co. August 1998 - November 1999
ADC Telecommunication. MN April 1997 - August 1998
Continental cable May 1990 - April 1997
Skills
Training, Telecommunications, Troubleshooting, Outlook, Team Leadership, Networking, Windows, Project Planning, Ethernet, Network Design, Optical Fiber, Broadband, Fiber Optics, Oracle, Cabling, Architecture, IP, VOD, VoIP, Telephony, Systems Engineering
Education
University of Wisconsin-River Falls 1980 — 1982
Century College
Time Warner Cable September 2012 - Present
Time Warner Cable Media November 2010 - Present
Young & Rubicam Brands October 2007 - December 2010
Taproot Foundation May 2009 - June 2010
Foote, Cone & Belding 1999 - 2001
DGWB 1997 - 2000
Skills
Market Research, Strategy, Integrated Marketing, Digital Strategy, Leadership, Creative Direction, Advertising, Marketing, Brand Architecture, Marketing Strategy, Digital Marketing, Direct Marketing, Training, Interactive Marketing, Research, Qualitative Research, Lead Generation, Ethnography, Online Advertising, Alteryx User Group..., Digital Media, Online Lead Generation
Education
Chapman University
BA, Journalism, minor in International Business
Coursera
Time Warner Cable July 2014 - Present
Sarcom December 2013 - June 2014
JPMorgan Chase September 2012 - October 2013
Continental Real Estate January 2012 - September 2012
3B Commercial cleaning January 2001 - January 2011
Skills
Project Management, Norton Ghost, HP..., Microsoft Security..., Android phone and..., Black Berry, RDP, GoToAssist, LogMeIn, Malwarebytes, Vulcan, crc ticketing system, Windows 7, Windows XP Pro, Microsoft Office, Outlook, Carbonite Backup, VMware, iOS, Patch Panels, Cabling, Computer Hardware, LAN-WAN, Disaster Recovery, Software Installation, Network Administration, Remote Access, Database Administration, Active Directory, Blackberry, Essentials, HP, Help Desk Support, Networking, SQL, Servers, System Administration, Technical Support, Troubleshooting, Visio, Wireless Networking, XP, Windows XP, Citrix, Operating Systems, Laptops, Microsoft Exchange, VPN, Hardware, SharePoint
Education
ITT Technical Institute 2009 — 2011
Associate of Applied Science, Major Information Technology; Computer Networking Systems, 3.23
The University of Akron 1997 — 1998
Central State University 1993 — 1994
Brookhaven High School Columbus, OH 1991 — 1993
Graduated
The Baker Group (TBG) January 2015 - Present
The City of Santa Monica Cultural Affairs October 2014 - August 2015
The Shrine August 2013 - May 2014
The Shrine September 2013 - December 2013
Bartender/Server March 2013 - August 2013
NBCUniversal, Inc. June 2012 - August 2012
Baymont Inn & Suites February 2012 - June 2012
White House Black Market September 2011 - December 2011
Cincinnati Reds and P.E.P. Promotions August 2011 - December 2011
Time Warner Cable June 2011 - August 2011
Skills
Marketing, Advertising, Leadership, Microsoft Office, Public Relations, PowerPoint, Brand Development, Microsoft Word, Promotions, Concert Production, Sales, Entrepreneurship, Teamwork, Analytical Skills, Organizing, Problem Analysis, Analytical Abilities, SEO, Consulting, Branding Initiatives, Event Designing, MS Office Suite, Event Planning, Social Media, Social Networking
Education
Ohio University 2012 — 2013
Bachelor of Business Administration (BBA), International Business & Marketing
T. Howard Foundation 2011 — 2012
Central State University 2009 — 2011
International Business, Marketing
Macy's February 2015 - Present
Time Warner Cable August 2013 - February 2014
The Home Depot February 2005 - August 2013
McDonald's Corporation July 2002 - August 2004
Skills
Cashiering, Cash Register, Customer Service, Cash Handling Experience, Phone Etiquette, Phone Skills, Inventory Management, Time Management, Data Entry, Retail, Loss Prevention, Retail Sales, Facebook, Inventory Control, Shrinkage, POS, Merchandising, Customer Satisfaction, Customer Experience, 10 Key, Associate Development, Appointment Scheduling, Filing, Clerical Skills, Critical Thinking, Customer Retention, Fax, Social Media, Copying, Outlook, Store Management, Telephone Skills, Microsoft Word, Microsoft Office, Microsoft Excel, Public Speaking
Education
Los Angeles Trade Technical College 2014 — 2016
ADN, Registered Nursing/Registered Nurse
Santa Ana College 2012 — 2013
Medical Assistant Certificate, Medical Assistant
Fullerton College 2005 — 2012
Pre-Nursing
Chapman University 2004 — 2008
Bachelor of Arts (B.A.), Communication Studies
Unified Grocers July 2015 - Present
99 Cents Only Stores January 2015 - 2015
SAG-AFTRA October 2014 - December 2014
American Solar Direct February 2014 - July 2014
MullinTBG, A Prudential Financial company August 2013 - November 2013
Argosy University November 2010 - March 2013
Strategic Recruiting Solutions May 2009 - November 2010
Time Warner Cable May 2005 - May 2009
United Education Institute August 2004 - May 2005
Hillview Mental Health November 2003 - August 2004
Skills
Recruiting, Employee Relations, Onboarding, Talent Management, Human Resources, HRIS, Interviews, Performance Management, Sourcing, Deferred Compensation, Resume Writing, Training, Staff Development, College Recruiting, Career Development, FMLA, Job Descriptions, Talent Acquisition, New Hire Orientations, Temporary Placement, Personnel Management, Employee Benefits, Hiring, Career Counseling, PeopleSoft, Management
Education
Chapman University 2002 — 2004
M.S, Human Resources
Chapman University
B.S, Social Sciences
Roger Highland Productions March 2011 - Present
Time Warner Cable September 2012 - Present
Chapman University January 2009 - May 2011
Skills
Commercials, Film Production, Film, Short Films, Screenwriting, Independent Film, Feature Films, Documentaries, Music Videos, Producing, Cinematography, Directing, Post Production, Video Editing, Video Production, Video, Television
Education
Chapman University 2008 — 2011
Bachelor of Fine Arts (BFA), Film Production
Rack Room Shoes February 2003 - Present
Time Warner Cable January 2001 - February 2003
PicnPay December 1988 - February 1995
Skills
Merchandising, Retail, Trend Analysis, Sourcing, Inventory Management, Product Development, Visual Merchandising, Purchasing, Fashion, Trend, Forecasting, Negotiation, Customer Service, Strategic Planning, Sales, Leadership, Footwear, Wholesale, Apparel, Store Management, Shoes, Global Sourcing, Profit, CPFR, Inventory Control, Pricing, Fashion Design, Assortment, Retail Sales, Multi-channel Retail, Retail Buying, Private Label, Demand Planning, Merchandise Planning, Textiles, Store Operations
Education
Central Piedmont Community College 1999 — 2000
AS, Computer Science, 3.2
Key West High School
Time Warner Cable Business Class June 2015 - Present
Time Warner Cable Business Class December 2013 - June 2015
Premier IT, Inc. March 2013 - December 2013
Time Warner Cable Business Class November 2011 - March 2013
Time Warner Cable June 2007 - November 2011
Skills
Cisco Certified, Cisco IOS, Network Installation, Routing, LAN Switching, Troubleshooting, Remote Troubleshooting, Computer Hardware..., Windows Server, Active Directory, Blackberry Enterprise..., Applications, Cabling, Networking, Technical Support, Microsoft Exchange, LAN-WAN, IP, Bridgewave, MPLS, Ethernet, Cisco Technologies, Managed Services, Fiber Optics, Routers, Switches, VoIP, Telecommunications, Wireless, BGP, Cloud Computing, CCNA, Telephony, WAN, Optical Fiber, Solution Selling, OSPF, Salesforce.com, SIP, Data Center, Broadband, VLAN, DWDM
Education
Cerritos College 2009 — 2011
Associate's degree, Information Technology
Coastline Community College
Bachelor of Technology (B.Tech.)
Alliance Data June 2014 - August 2015
Time Warner Cable December 2013 - May 2014
JPMorgan Chase August 2013 - December 2013
Per Scholas May 2013 - July 2013
Little Victories Enterprises, LLC September 2010 - December 2012
Salvation Army Harbor Light June 2008 - December 2008
Bridgeway Behavioral Health July 2007 - June 2008
Peter and Paul Community Services December 2005 - February 2007
Saint Louis Effort For AIDS April 2005 - March 2006
Afro World Hair and Fashion Company April 1987 - December 2005
Skills
CompTIA A+ Certification, Help Desk Support, Team Building, Password Resets, Password Recovery, Leadership, Training, Inside Sales, Public Speaking, Microsoft Office, Management, SQL, Nonprofits, Marketing, Commercials, Acting, Recruiting, Strategic Planning, Editing, Sales, Community Outreach, Social Media, Event Planning, Leadership Development, Supervisory Skills, Teaching, Access, Social Networking, Team Leadership, Program Management, Time Management, Directing, Retail, Healthcare, Teamwork, Coaching, Public Relations, Advertising, Budgets, Multi-channel Retail, Film Actor, Character Actor, Windows
Education
Fontbonne University 2012 — 2015
Master of Business Administration (MBA), Business Administration
Per Scholas 2013 — 2013
CompTIA A+ Certification, Computer Hardware Technology/Technician
Central State University 1982 — 1985
Bachelor of Business Administration (B.B.A.), Computer Information Systems
Mt. Greylock Regional High School 1972 — 1974
Dipolma, College Prep
Halter High School 1970 — 1972
ILWU Local 13 August 2004 - Present
Time Warner Cable January 1998 - December 2003
Skills
People Skills, Personal Protection, Personal Security, Body Image, Corporate Etiquette, Appearance Etiquette
Education
Rio Hondo College 1998 — 2000
Associate of Arts (A.A.), Fire Science/Fire-fighting
Cerritos College 1995 — 1998
Bachelor of Science (B.Sc.), International Business
Time Warner Cable March 2013 - Present
Northrop Grumman January 2012 - February 2013
RAM, Inc. February 2009 - July 2011
KBR, Inc. December 2005 - November 2008
Texas Department of Criminal Justice September 2004 - December 2005
Performance Food Group March 2003 - February 2004
United States Marine Corps January 1999 - January 2003
Skills
Security Clearance, Military, Software Documentation, Program Management, Training, Analysis, Government, Leadership, Intelligence, Management, Testing, Logistics, Human Resources, Business Process, Time Management
Education
Central Texas College 2011 — 2014
Associate of Arts and Sciences (AAS), Computer and Information Systems Security/Information Assurance, 3.07
Time Warner Cable February 2015 - Present
Qantum Dynamics March 2014 - December 2014
US Army January 2012 - January 2014
US Army January 2009 - January 2012
335th Signal Command Theater September 2006 - January 2009
Skills
Army, Military Experience, Force Protection, Military Operations, Command, Weapons, Military Training, Military, Security Clearance, Operational Planning, DoD, Intelligence Analysis, Master Resiliency..., Military Liaison, Top Secret, Combat, Training, Conflict Resolution, Team Leadership
Education
University of Phoenix 2014 — 2016
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services, 3.1
Central Texas College 2011 — 2013
General Studies, General Studies
Time Warner Cable 2012 - 2013
Nordstrom 2009 - 2011
Unique Design 2008 - 2009
New York & Company 2007 - 2009
Skills
Customer Service, Microsoft Office, Legal Analysis, Legal Research, Legal Writing, Retail Sales
Education
Charlotte School of Law 2014 — 2016
Juris Doctor
University of North Carolina at Chapel Hill 2007 — 2011
Bachelor of Arts (B.A.)
City of Anaheim January 2014 - Present
The Pulse Media April 2012 - Present
Mission Vista High School - Academy of Arts, Communication Science & Technology January 2013 - December 2013
Time Warner Cable December 2000 - April 2012
City of El Segundo October 1990 - December 2000
Skills
Media Production..., Public Relations, Corporate Promotions, Marketing Communications, Social Media..., Team Management, Team Leadership, Creative Writing, Video Production, Scripting, Video Editing, Television Producing, Educational Technology, Broadcast, Video, Digital Media, Social Media, Marketing, Commercials, Television, Social Media Marketing, Final Cut Pro, Advertising, Creative Direction, Editorial, Entertainment, Entrepreneurship, Event Management, Facebook, Film, Leadership, Press Releases, New Media
Education
CSU Fullerton 1985 — 1987
Bachelor of Arts (B.A.), Communications (Radio/TV/Film)
Cerritos College 1982 — 1985
Associate of Arts (A.A.), Marketing/Advertising
Time Warner Cable August 2011 - Present
SOI October 2010 - August 2011
Mercy Hospital April 2006 - October 2010
US Bank June 1997 - March 2006
Skills
Payroll, Payroll Taxes, Multi-state Payroll..., Kronos Timekeeping, Enterprise eTime, Customer Service..., Accounts Receivable, Account Reconciliation, Retail Banking, Garnishments, PeopleSoft, FMLA, Management, Human Resources, Customer Service, Training, Leadership, HRIS
Education
Strayer University-North Carolina 2013 — 2015
Bachelor of Business Administration (BBA), Business Administration and Management, General
Southern Ohio College 1999 — 2001
Business Administration and Management, General
Central State University 1995 — 1998
Marketing
OSI Systems September 2012 - Present
Time Warner Cable November 2009 - September 2012
Decurion Corporation April 2008 - January 2009
EMI Music February 2001 - March 2007
20th Century Fox February 1999 - January 2001
National Broadcasting Company (NBC) September 1995 - January 1999
Skills
IT Service Management, ITIL, Disaster Recovery, Team Building, Troubleshooting, Customer Relations, Contract Negotiation, Infrastructure Planning, Server Architecture, Network Architecture, Service Desk, Telecom Infrastructure, VMware, IT Strategy, Infrastructure, Information Technology, Telecommunications, DNS, Windows Server, Integration, Active Directory, IT Management, Hardware, System Administration, Cloud Computing, Customer Service, Cisco Technologies, Security, Networking, Data Center, IT Operations, Vendor Management, Project Management, Operating Systems, Management, Microsoft Exchange, Servers, SharePoint, Enterprise Architecture, Virtualization
Education
Pepperdine University, The George L. Graziadio School of Business and Management 2014 — 2015
Post Graduate Studies, Digital Innovations and Information Systems
Pepperdine University, The George L. Graziadio School of Business and Management 2011 — 2013
MBA, Global Business Emphasis
Chapman University 1996 — 2002
Bachelor of Science, Computer Information Systems
Time Warner Cable October 2013 - Present
Aspen Dental January 2013 - October 2013
Aspen Dental July 2008 - December 2012
CCPlus Inc. April 2008 - July 2008
SUNY Upstate Medical University July 2007 - April 2008
Skills
Wireless Networking, Switches, Technical Support, Troubleshooting, WAN, Networking, Cisco Wireless, Cisco Technologies, Computer Network..., Computer Hardware, System Deployment, Routers, Wireless, Solarwinds, MPLS, MPLS Networking, PC building, Netgear, Cat5e, Cable Management, Structured Cabling, SNMP, Putty, Critical Infrastructure, The Sleuth Kit, RHEL 7
Education
Champlain College 2015 — 2019
Bachelor's degree, Cyber Security, Current GPA of 4.0
ITT Technical Institute-Liverpool 2006 — 2008
AOS, Computer Systems Networking and Telecommunications, 3.73/4.0
AT&T October 2013 - Present
Time Warner Cable October 2012 - October 2013
Itt Exelis Farah, Afghanistan July 2011 - August 2012
Charter Communications June 2010 - August 2011
Comcast Cable August 2008 - May 2010
2003 Sonic Drive April 2000 - January 2008
Skills
Cabling, Troubleshooting, Software Installation, Switches, Cisco Technologies, Customer Service, Networking, OSP Engineering, TCP/IP, Computer Hardware, Servers, Network Design, LAN-WAN, XP, Security Clearance, Firewalls, Network Engineering, Software Documentation, DHCP, Fiber Optics, Telecommunications, Active Directory, Data Center, Windows 7, Help Desk Support, Integration, Windows Server, Group Policy, Management, Computer Network..., System Administration, Employee Training, Windows, Security+, CCNA, Security, Network Administration, Windows XP, A+ Certified
Education
Chandler/Gilbert Community College
South Mountain High School
Time Warner Cable April 2014 - Present
Time Warner Cable January 2011 - April 2014
Time Warner Cable January 2007 - December 2010
Time Warner Cable September 2001 - December 2006
Time Warner Cable May 2001 - August 2001
Time Warner Cable February 1996 - April 2001
Skills
Broadband, Telecommunications, Management, Wireless Technology, Organizational...
Education
University of California, Irvine - The Paul Merage School of Business 2012 — 2014
Master of Business Administration (M.B.A.)
Chapman University 2007 — 2011
B.A. Organizational Leadership
NZ Ski May 2014 - October 2014
The Sugar Club December 2013 - May 2014
NZSki June 2013 - October 2013
Lucilles Smokehouse BBQ September 2010 - May 2013
EMI Music February 2012 - May 2012
HARD Events May 2009 - August 2010
Time Warner Cable June 2006 - August 2006
Skills
Microsoft Office, Word, Excel, PowerPoint, Outlook, Interpersonal..., Event Planning, Small Group Management, Team Leadership, Public Speaking, Adobe Software, Photoshop, Mass Communication, Social Media Marketing, Customer Service, Small Group..., Social Media, Media Relations, Microsoft Word, Entertainment, Marketing, Facebook, Digital Marketing
Education
Chapman University 2010 — 2012
Bachelor of Arts (BA) Communication, Communication and Media Studies, Senior
Fullerton College 2007 — 2010
Associate's degree, Communication and Media Studies
SCOR August 2014 - Present
Sherpa (SCOR) October 2013 - August 2014
Electrolux Major Appliances - (Hunter Hollis) November 2012 - July 2013
Time Warner Cable July 2010 - January 2012
YMCA of Greater Charlotte 2002 - 2011
Compass Group February 2008 - June 2010
Sherpa July 2006 - February 2008
Coats April 2001 - May 2006
Coca-Cola Bottling Co. Consolidated November 1993 - December 2000
Skills
Account Reconciliation, Balance, GAAP, Accruals, Journal Entries, Accounts Receivable, Financial Reporting, Accounting, Balance Sheet, General Ledger, Bank Reconciliation, Fixed Assets, Financial Statements, Variance Analysis, Accounts Payable
Education
University of North Carolina at Charlotte - Belk College of Business 2009 — 2011
BS in Accounting, Accounting
Central Piedmont Community College 2007 — 2009
Associates In Arts, Business
DC Health Benefit Exchange August 2015 - Present
US Department of Health and Human Services August 2013 - Present
Time Warner Cable June 2011 - September 2012
Comcast 2009 - 2011
Skills
Telecommunications, Change Management, Broadband, Call Center, VoIP, Report Writing, Supervisory Skills, Computers, Avaya, Customer Experience, TCP/IP, Call Centers, Management, Analysis, Team Leadership, Customer Retention, Telephony, Operating Systems, Project Management, Software Documentation, Wireless Networking, Windows, Wireless, System Administration, Troubleshooting, Customer Satisfaction, Program Management, Cisco Technologies, Routers, Network Administration
Education
Chapman University 2000 — 2006
Certicate, Information Technology
Crossland High 1985 — 1990
Menu King AuthorSue's KitchenFebruary 2014 - Present
time warner cable May 2004 - May 2005
Skills
Social Media, Customer Service, Marketing, Advertising, Online Marketing, Digital Media, Leadership, Sales, Event Planning, Management, Public Speaking
Education
Chemeketa Community College
Business, Management, Marketing, and Related Support Services
El Dorado College
Associate of Arts and Sciences (AAS), Law/Paralegal
Comcast April 2010 - Present
Time Warner Cable 1996 - October 2009
Time Warner Cable 1989 - 1996
Time Warner Cable 1982 - 1989
Skills
Broadband, Direct Marketing, Marketing, Product Marketing, Cable Television, Leadership, Customer Acquisition, Customer Retention, Marketing Management, Negotiation, Telecommunications, Marketing Communications, Analysis, Salesforce.com, Direct Sales, Strategy, Integrated Marketing, Product Management, Call Centers, Management, Sales, Cross-functional Team..., Digital Marketing, Account Management, Advertising, Strategic Partnerships, Customer Experience, Telephony, Media Planning, B2B, Project Planning, VOD, VoIP, Competitive Analysis, Customer Satisfaction, Mobile Devices, Human Resources, Marketing Strategy
Education
Chatham University 1976 — 1980
Elle's Delivery and Professional Home Services August 2015 - Present
Watertown Public Schools September 2014 - Present
Comcast February 2014 - April 2014
Time Warner Cable February 2013 - July 2013
BEACON Services January 2012 - December 2012
Early Autism Project, Inc. March 2011 - December 2011
Charleston Southern University August 2008 - December 2010
Flanagan Community Care Home May 2004 - January 2009
Charleston Southern University August 2006 - May 2008
Benedict College Child Development Center June 2002 - July 2002
Skills
Autism Spectrum..., Applied Behavior..., Teaching, Customer Retention, Resume Writing, Presentation Development, Customer Service, Oral & Written..., Leadership Development, Team Leadership, Microsoft Office, Team Building, Outstanding..., Customer Satisfaction, Communication, PowerPoint, Career Counseling, Nonprofits, Public Speaking, Community Outreach
Education
Charleston Southern University 2006 — 2011
Bachelor's Degree, Sociology
Charleston Southern University 2006 — 2011
Bachelor's Degree, Psychology
Time Warner Cable September 2014 - Present
Global Linking Solutions, Charlotte, North Carolina July 2014 - September 2014
BurstNET Technologies, Inc May 2014 - July 2014
ASI System Integration May 2013 - February 2014
LaborPanes April 2012 - July 2012
Food Lion October 2008 - April 2010
Skills
Computer Repair, Computer Hardware, Windows 7, Customer Service, Microsoft Office, PowerPoint, Microsoft Word, Windows, Networking, Network Security, Time Management, Microsoft Excel, Troubleshooting, Teamwork, XP, Windows Vista, Cashiering, Data Entry, Computer Security, Access, Software Installation, Technical Support, Laptops, Printers, Security, System Administration, Wireless Networking, Active Directory, Network Administration, Windows Server, VMware, Operating Systems, Windows XP, Routers, Microsoft Exchange, VPN
Education
ITT Technical Institute-Charlotte South 2011 — 2013
Associates In Science, Computer Networking
Central Piedmont Community College
1 of A Kind March 2015 - Present
NACA October 2013 - February 2015
Time Warner Cable December 2012 - October 2013
Hampton December 2010 - October 2013
CrossOver Lending Group LLC July 2005 - December 2009
Embassy Suites Hotel May 2007 - October 2009
Family First Mortgage Corp May 2001 - July 2005
Skills
Customer Service, Leadership, Management, Advertising, Microsoft Office, Supervisory Skills, Sales Management, Retail, Loans, Coaching, Lead Generation, Marketing, Budgets, Public Relations, Team Building, Account Management, Training, Recruiting, Human Resources, Event Management, Customer Satisfaction, Inventory Management, Direct Sales, Strategic Planning, Small Business, Social Networking, Leadership Development, New Business Development, Public Speaking, Hospitality, Social Media Marketing, Contract Negotiation, Outlook, Team Leadership
Education
Charleston Southern University 1978 — 1982
Bachelor of Science, Criminal Justice / Business Administration
Charleston Southern University 1978 — 1982
Bachelor's degree, Criminal Justice/Bussiness Administration
South University August 2010 - Present
Colonial Life 2012 - 2012
Colonial Life Supplemental Insurance FT June 2010 - December 2010
Colonial Life Supplemental Insurance FT June 2010 - December 2010
Time Warner Cable September 2007 - May 2010
US Navy September 2001 - September 2005
United States Navy FT September 2001 - September 2005
United States Navy FT September 2001 - September 2005
Skills
Type over 45 WPM
Education
South University 2010 — 2013
Bachelor of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General, 3.7
Lower Richland High School
Diploma, General Studies
Lower Richland High School
Diploma, General Studies
Cheonggang Academy
Bachelors of Business Administration
Cheonggang Academy
Bachelors of Business Administration
South University
Associates Degree, Business Administration
South University
Associates Degree, Business Administration
Time Warner Cable Business Class April 2013 - Present
Time Warner Cable Business Class May 2010 - April 2013
Time Warner Cable August 2009 - May 2010
Time Warner Cable December 2008 - August 2009
Time Warner Cable January 2007 - December 2008
Skills
Call Centers, Telecommunications, Telephony, VoIP, Broadband, Ethernet, Customer Satisfaction, Wireless, Avaya, Troubleshooting, Technical Support, Customer Experience, Customer Retention, Salesforce.com, MPLS, LAN-WAN, Routers, IP, WAN, Vendor Management, Cabling, Customer Service, Workforce Management, ICOMS, Internet Troubleshooting, Aspect, CMS
Education
University of North Carolina at Charlotte 2015 — 2019
Bachelor of Business Administration (B.B.A.), Operations and Supply Chain Management
Central Piedmont Community College 2015 — 2017
Associate of Arts (A.A.)
Time Warner Cable October 2013 - Present
Time Warner Cable August 2011 - October 2013
Time Warner Cable 2006 - September 2011
AT&T 2004 - 2006
AT&T 2000 - 2004
AT&T 1996 - 2000
Skills
Solution Selling, Telecommunications, Direct Sales, Managed Services, VoIP, Co-location, Sales Management, Salesforce.com, Account Management, Strategic Partnerships, Wireless, Unified Communications, B2B, Broadband, Business Development, Business Strategy, CRM, Call Centers, Channel, Channel Partners, Cloud Computing, Cold Calling, Cross-functional Team..., Customer Experience, Customer Retention, Customer Satisfaction, Customer Service, Data Center, Enterprise Software, Entrepreneurship, Ethernet, IP, Leadership, Long-term Customer..., MPLS, Management, Mobile Devices, Networking, New Business Development, Product Management, Professional Services, Recruiting, SIP Trunking, SaaS, Sales, Sales Operations, Sales Process, Selling, Start-ups, Strategic Planning
Education
University of Southern California - Marshall School of Business 2006 — 2008
MBA, Business
Chapman University 1992 — 1994
BA, Political Science
WPMD.ORG Radio March 1990 - Present
Time Warner Cable 1990 - Present
CNN Headline News "Local Edition" TWC January 1988 - Present
City of Lynwood May 1989 - May 1996
Education
Cerritos College 2000 — 2007
Centennial High School 1964 — 1967
BA, Speech
Time Warner Cable 2014 - Present
TSA 2008 - 2013
Skills
Microsoft Office, Policy Analysis, Program Management, Policy, Training, Analysis, Research, Public Speaking, Management, Strategic Planning, Customer Service, Leadership, Process Improvement, Sales, Microsoft Excel, Team Building, Outlook, Time Management, Vendor Management, Customer Satisfaction
Education
Central Piedmont Community College
Associate's degree, Business Administration and Management, General
Tag Worldwide June 2015 - Present
Google Online Marketing Challenge January 2015 - Present
Green Bowl September 2014 - May 2015
Penn State University September 2013 - May 2015
Time Warner Cable June 2014 - August 2014
Results Radio September 2013 - December 2013
JWT June 2013 - August 2013
Critique Magazine September 2012 - June 2013
Skills
Social Media, Microsoft Office, PowerPoint, Public Relations, Microsoft Word, Facebook, Research, Photoshop, Microsoft Excel, Editing, Customer Service
Education
Penn State University 2011 — 2015
Bachelor of Arts (B.A.), Public Relations, 3.87
Charles University in Prague
American School in Japan 2008 — 2011
Time Warner Cable July 2008 - Present
IBM January 1995 - October 2007
Skills
Onboarding, PeopleSoft, Human Resources, Employee Relations, Applicant Tracking..., Training, HRIS, Recruiting, New Hire Orientations, Microsoft Office, Customer Service, Performance Management, Microsoft Excel, Talent Acquisition, Employee Benefits, PowerPoint, Benefits Administration, College Recruiting, Talent Management, Deferred Compensation, Microsoft Word, HR Policies, Project Management, Administrative..., Office Administration
Education
Central Piedmont Community College 2015 — 2017
Morehead State University 1989 — 1994
Business Administration
Time Warner Cable July 2011 - Present
Time Warner Cable July 2010 - July 2011
Education
Charleston Southern University
Bachelor of Arts, Business Management
Wingate University
Masters of Business Administration, Finance, General
Time Warner Cable October 2011 - Present
SalonCentric - A Division of L'Oreal USA August 2010 - October 2011
Sterling Optical February 2005 - July 2008
Aspire Salon June 1998 - December 2004
Auto Expo September 1995 - June 1998
Loma Linda University Patient Business Office May 1993 - September 1995
Skills
Business Service..., Staff Management, Organization, File Management, Written & Verbal..., Project Planning, Financial Reporting, New Hire Orientations, Presentation Development, Management, Telecommunications, Leadership, New Business Development, Customer Service, Sales
Education
Chaffey College 2008 — 2010
Associate's degree, Business Management
Fullerton College
Certificate, Fashion Merchandising
Time Warner Cable June 2013 - Present
Service Master Absolute Water and Fire December 2011 - June 2012
American Claims Mgmt January 2007 - July 2011
GEICO 2004 - 2006
GEICO 2003 - 2004
GEICO 1999 - 2003
GEICO January 1996 - January 1999
Skills
Customer Service, Computer Literate, Corporate Communications, Claim, Claims Management, Liability, Property & Casualty..., Insurance, General Insurance, Underwriting, Casualty, Legal Liability, Product Marketing, Direct Sales, Personal Injury, New Business Development, Mediation, Litigation, Property Damage, Negotiation, Claim Investigation, Small Business, Subrogation, Life Insurance, Risk Management, Claims Handling, Liability Analysis, Homeowners, Commercial Lines, Claims Resolution, Professional Liability, Litigation Management, Claims Investigations
Education
Chapman University 1999 — 2003
B.A Organizational Leadership, Business
Miramar College 1996 — 1999
A.S, Business Administration
Time Warner Cable September 2012 - Present
Positive Management Leadership, Inc. February 2014 - 2014
BK Training and Organizational Development Consulting Services, LLC September 2011 - September 2012
Lowe's Home Improvement May 2008 - September 2011
Lowe's Home Improvement August 2005 - May 2008
Lowe's Home Improvement April 2002 - August 2005
United States Air Force August 1988 - 1992
Skills
MBTI Qualified, Achieve Global Certified, DDI Certified, PHR - Certified, Situational Leadership-..., 7 Habits- Franklin Covey, Four Roles- Franklin..., PDI 360 Certification, Train the Trainer..., High Performance Work..., Curriculum Design, Performance Consulting, Situational Leadership, High Performance Teams, Highly effective, Succession Planning, Change Management, Performance Management, Leadership Development
Education
Chapman University
Master Business Adminstration (MBA)
Golden Gate University
Master Public Administration (MPA), Human Resources - (Organizational Behavoir)
North Carolina Agricultural and Technical State University
Bachelor of Science, Industrial Technology ( Manufacturing)
Carolinas Healthcare System May 2011 - Present
Wells Fargo November 2010 - February 2011
Wells Fargo Advisors July 2009 - July 2010
Time Warner Cable April 2009 - June 2009
Duke Energy Corporation September 2008 - March 2009
Wachovia Corporation October 2007 - September 2008
HSBC - Decision One Mortgage September 2005 - October 2007
HSBC - Decision One Mortgage May 2005 - September 2005
Time Warner Cable October 2002 - May 2005
Skills
SharePoint, Lotus Notes, Documentation, Outlook, Microsoft Office, Visio, MS Project, Project Management, Business Process, Management, Quality Center, Vendor Management, Information Technology, PowerPoint, Windows, Training, Software Documentation, Requirements Gathering, Project Planning, Leadership, Testing, Microsoft Project
Education
Western Carolina University 2009 — 2011
Masters, Project Management
Central Piedmont Community College
University of Phoenix
Bachelors of Science, Information Technology
Cricket Wireless September 2015 - Present
AT&T October 2010 - August 2015
Cricket Wireless August 2009 - September 2010
Honda June 2008 - May 2009
Time Warner Cable March 2007 - June 2008
Skills
Customer Service, Management, Sales, Team Leadership, Wireless, Customer Experience, Microsoft Office, Retail, Sales Operations, Training, Team Building, Customer Satisfaction, Sales Management, Leadership, Customer Retention, Store Management
Education
Central Texas College
Criminal Justice
Northern Virginia Community College
Business Management
Time Warner Cable TechnicianBurt's BeesJune 2012 - August 2015
Education
Charleston Southern University
Time Warner Cable January 2013 - Present
Time Warner Cable 2008 - 2012
Skills
Call Centers, Customer Satisfaction, Troubleshooting, Customer Service, Team Leadership, Customer Experience, Telecommunications, Computer Proficiency, IP, VoIP, Wireless, Customer Service..., Sales Support Tools, Leadership, Customer Retention, Networking, Telephony, Training
Education
Central Piedmont Community College
Commercial and Advertising Art
Time Warner Cable July 2014 - Present
Time Warner Cable August 2006 - July 2014
Adelphia Communications August 2002 - August 2005
Future Link communications June 2000 - July 2002
Mikes Restaurant January 1998 - May 2002
Skills
Computer Security, Leadership, Leadership Development, Telecommunications, Computer Network..., Computer Maintenance, Construction, Computer Forensics, Cabling, Troubleshooting, Team Leadership, Wireless Networking, Analysis, Network Engineering, Routers, Broadband, Switches, TCP/IP, IP, WAN, Networking, Cisco Technologies, VoIP, Network Administration, Hardware, Wireless, Network Security, RF, LAN-WAN, Information Technology, Operating Systems, Security, Cable Television, Customer Retention, Supervision, Management, Telephony, Ethernet, Routing, WiFi, IT Operations, Software Installation, Cisco Routers, Vendor Management, Team Building
Education
Clemson University 2015 — 2017
Master of Business Administration (M.B.A.), Business Entrepreneurship and Innovation
Pfeiffer University 2013 — 2015
Bachelor’s Degree, Business Management and Leadership, GPA 3.45
SCTE 2014 — 2014
BBD Certification, Broadband Distribution
Society of Cable and Telecommunication Engineers 2014 — 2014
BBD Certification, Broadband Distribution Certification
Central Piedmont Community College 2010 — 2013
Associate's Degree, Computer Technology Integration, 3.09
Central Piedmont Community College 2010 — 2013
Computer forensics and security diploma, Computer security
SCTE 2010 — 2010
SCTE-BPT
U.S. Bank May 2015 - Present
TIAA-CREF July 2013 - May 2015
Time Warner Cable February 2013 - July 2013
Wells Fargo November 2009 - February 2013
Wells Fargo May 2008 - November 2009
Animal Medical Hospital May 2004 - February 2008
Atlanta Bread Company September 2002 - October 2003
Skills
Written and oral..., Education in psychology, Management experience, Knowledge in Microsoft..., Customer Relations, Exceptional..., Trained to facilitate..., Analysis, Banking, Customer Service, Financial Risk, Financial Services, Fraud, Leadership, Management
Education
Kaplan University 2007 — 2009
Bachelor's degree, Psychology
Central Piedmont Community College 2003 — 2006
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Allergan April 2015 - Present
Actavis plc (now Allergan plc) December 2007 - April 2015
Triad Financial April 2006 - December 2007
Time Warner Cable September 1997 - April 2006
Hyundai Merchant Marine September 1994 - September 1997
Skills
PDI PROFILOR 360..., Lominger LEADERSHIP..., Lominger PERFORMANCE..., Lominger INTERVIEW..., Lominger CHOICES..., CommunicationWheel®..., CPQ™ (Communication..., Lominger VOICES®, Leadership, Employee Engagement, Performance Management, Succession Planning, Organizational..., 360 Feedback, Talent Acquisition, Lominger, Choice, Recruiting, Preferences, Leadership Development, Onboarding, Human Resources, Strategy, Workforce Planning
Education
Pepperdine University
M.B.A., Business Administration
Chapman University
M.S., Human Resources
University of California, Los Angeles
B.A., English
Comcast Cable July 2015 - Present
Time Warner Cable 2014 - 2015
Time Warner Cable 2010 - 2014
Comcast 2010 - 2010
Comcast Cable 2000 - 2010
Jones Intercable/Comcast 1994 - 2000
Time Warner Cable 1993 - 1996
Skills
Telecommunications, Process Improvement, Call Centers, Leadership, Management, Team Leadership, Vendor Management, Training, Networking, Customer Experience, Project Management, Call Center, Computer Network..., Employee Training, Budgets, Performance Management, Quality Assurance, Change Management, Sales Operations, Account Management, Mergers & Acquisitions, Mentoring, Strategic Planning, Integration, Operation, Mergers, Training & Development, Amdocs, Business Development, Strategic Execution, Staff Development, Staff Training, Turnaround Experience, Business Revitalization, Team Building, Team Management, Business Transformation, Budgeting, Planning, Forecasting, Continuous Improvement, Business Process, Post Acquisition..., Dispatching, Operations Management, Customer Service, Large Scale Business..., Virtualization, Technical Support, Quotas
Education
Central Texas College 1984 — 1986
Computer Science
US Army August 2009 - July 2014
Hess Corporation June 2008 - June 2009
Time Warner Cable June 2007 - September 2008
Queens Borough Public Library September 2006 - June 2007
Skills
Hazardous Materials, Hazardous Waste..., Handyman Services, Construction, Home Improvement
Education
TUI University 2012 — 2013
US ARMY Chemical School 2009 — 2010
Chemical Certificate, Chemistry
Central Texas College
criminal justice
Time Warner Cable February 2014 - Present
Time Warner Cable Business Class November 2011 - February 2014
Time Warner Cable Media Sales July 2010 - November 2011
Talent Bridge/Wells Fargo October 2009 - July 2010
Time Warner Cable Media Sales, Corporate January 2006 - July 2010
QuickStrike / GMR June 2010 - June 2010
Time Warner Cable, Inc. September 2004 - January 2006
Skills
Access, Microsoft Excel, Process Improvement, Management, PeopleSoft, Advertising, Leadership, Salesforce.com, Microsoft Office, Marketing, Training, Microsoft Word, Social Media, Social Media Marketing, Team Leadership, Forecasting, Customer Service, Analysis, PowerPoint, ICOMS, AS400 system, Facebook, Project Management, Data Analysis, Eclipse, Credco, Media Billing, Invoicing, Cross-functional Team..., Customer Satisfaction, Crystal Reports, Accounting, Analytics, Call Centers, Finance, Negotiation, Account Management, Telecommunications, Team Building, Strategic Planning
Education
Liberty University
Post Bachelor Coursework, Accounting and Finance
Central Piedmont Community College 2011 — 2013
Accounting
Keller Graduate School of Management of DeVry University 2012 — 2013
Master of Accounting & Financial Management, Business Administration and Management, General
Kaplan University 2005 — 2009
Bachelor of Science, Paralegal Studies
Time Warner Cable August 2015 - Present
L'Auberge Lake Charles March 2015 - July 2015
Publix Super Markets February 2014 - January 2015
US Navy June 2007 - March 2013
Skills
Information Analysis, Information Security..., Information Security, Fire Safety, Damage Control, Damage Control..., Surveillance, Counter Surveillance, Asset Protection, Workplace Safety, Hazmat Operations, Hazmat Response, System Administration, Administrative..., Administration, Office Administration, Sensitive Information, Security, Security Management, Physical Security, Security Operations, Homeland Security, Military Operations, Basic HTML, CSS, Python, Analysis, Intelligence, Analytics, Training, Customer Service, Supervisory Skills
Education
Orange Glen High - Escondido, CA 2003 — 2007
2.5
Central Texas College
English Language and Literature/Letters
Almost Home Adult Day Healthcare March 2015 - Present
Marine Corps Community Services April 2014 - March 2015
American Income Life Insurance Company January 2014 - March 2014
Honolulu Cookie Company August 2013 - December 2013
Time Warner Cable April 2013 - June 2013
Honolulu Cookie Company October 2011 - December 2012
Prosthetic Center of Excellence May 2011 - August 2011
Skills
Customer Service, E-Commerce, Invoicing, Receptionist Duties, Office Management, Data Entry, Microsoft Word, Microsoft Office, Outlook, Microsoft Excel, Time Management, Teamwork
Education
College of Southern Nevada 2012 — 2013
Chaminade University of Honolulu 2010 — 2011
Biology/Biological Sciences, General
Time Warner Cable June 2012 - Present
NAMIC 2013 - 2015
NAMIC-Carolinas 2013 - 2015
Time Warner Cable March 2011 - June 2012
Bright House Networks February 2007 - August 2011
Bright House Networks October 2005 - February 2007
Bright House Networks June 2000 - October 2005
Education
Chadron State College 2013 — 2016
Master of Business Administration (M.B.A.)
University of Central Florida 1995 — 1997
Bachelor of Science (B.S.)
Valencia Community College 1992 — 1994
Associate of Arts, Business Administration and Management, General
Confidential September 2015 - Present
YMCA of Greater Charlotte August 2012 - January 2015
R & B Freight August 2006 - November 2012
Time Warner Cable April 2006 - May 2011
Skills
Payroll Processing, Employee Benefits, Kronos, Data Entry, Customer Service, Ultipro, Management, Human Resources, Training, PeopleSoft, Access, Microsoft Excel, Payroll Taxes, Accounts Payable, Accounts Receivable, Inventory Management, Outlook, Multi-state Payroll, Administration, Reconciliation, LexisNexis, Westlaw, Word, Excel, PowerPoint, Garnishments, Report Writing, Corporate Communications, Legal Research, Legal Writing, Creative Problem Solving, Critical Thinking, Scheduling, Data Analysis, Record Keeping, Attention To Detail, Organizing, Supervisory Skills, Legal Compliance, Tax Compliance, Team Coordination, Remedy, E-Time, Oracle, Lotus Notes, Leadership, HRIS, Public Speaking, Payroll, Microsoft Office
Education
Charlotte School of Law 2011 — 2011
Doctor of Law (J.D.)
Kaplan University-Davenport Campus 2008 — 2010
Bachelor of Applied Science (B.A.Sc.), Legal Studies, General, 3.1
Kaplan University-Davenport Campus 2005 — 2008
Associate of Science (A.S.), Legal Assistant/Paralegal, 3.0
Internet Brands September 2014 - Present
Time Warner Cable February 2014 - July 2014
Creative Artists Agency June 2013 - August 2013
The Collective September 2012 - March 2013
Wieden + Kennedy June 2012 - August 2012
Wieden + Kennedy June 2011 - August 2011
Skills
Advertising, Customer Service, Facebook, Event Planning, PowerPoint, Marketing, Sales, Social Media, Social Media Marketing, Social Networking, Leadership
Education
Chapman University 2009 — 2014
Bachelor of Business Administration (BBA), Entrepreneurship/Entrepreneurial Studies
Time Warner Cable August 2014 - Present
Time Warner Cable October 2013 - September 2014
Oakley March 2011 - August 2013
AT&T Mobility May 2005 - March 2011
AT&T Mobility April 1997 - May 2005
Skills
Telecommunications, Vendor Management, Customer Satisfaction, Cellular Communications, Customer Experience, Sales Management, Training, Customer Service, Leadership, Coaching, Customer Retention, Business Process, Employee Training, Team Building, Process Improvement, Team Leadership, Leadership Development, Call Centers, Management, Cross-functional Team...
Education
Chaffey College
DeVry University-California
Covered CA Insurance 2014 - Present
Horizon Taxes January 2010 - May 2015
Time Warner Cable March 2008 - June 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Public Speaking, Social Media, English, Windows, Event Planning, Team Leadership, Customer Satisfaction, Management
Education
Cerritos College 2012 — 2013
Associate of Arts (AA), Business Administration and Management, General
Paine College 2000 — 2002
Time Warner Cable August 2015 - Present
United Technologies February 2014 - August 2015
Cellular Plus-Verizon Wireless Premium Retailer May 2013 - February 2014
Cox Communications August 2011 - January 2013
Charter Communications July 2006 - July 2011
Charter Communications August 2003 - July 2006
Cox Communications February 2000 - April 2003
GEICO August 1992 - June 1999
Skills
Sales Operations, Sales Management, Direct Sales, Call Center, Call Center Development, Customer Service, Customer Retention, Customer Experience, Customer Support, Document Management, Salesforce.com, ICOMS, CSG, Staff Development, Mentoring Of Staff, Hiring Practices, Sales Hiring, Strategic Hiring, Contract Negotiation, Contract Management, Retail Sales, Online Retail, Incentive Programs, Full P&L Responsibility, Community Engagement, Strategic Planning, Strategic Partnerships, Streamlining Operations, Increase Productivity, Microsoft Office, Microsoft Excel, PowerPoint, Performance Management, Performance Improvement, Performance Metrics, Training Delivery, Training Program Design, Training, Call Centers, Leadership, Outsourcing, Strategy, Sales, Customer Satisfaction, Broadband, Workforce Management, Telecommunications, P&L Management, Management, Program Management
Education
Chapman University 1994 — 1999
Bachelor of Arts, Organizational Leadership
Time Warner Cable SalesBest BuyJanuary 2013 - November 2014
Wells Fargo January 2012 - December 2012
Skills
Customer Service, Telecommunications, Sales Operations, Customer Satisfaction, Account Management, Sales Management, Team Building, Project Management, Team Leadership, Leadership, Direct Sales
Education
Central Texas College 2014 — 2015
Time Warner Cable March 2015 - Present
Modern Collectors, Inc. March 2012 - March 2015
Time Warner Cable June 2012 - April 2013
Time Warner Cable August 2010 - June 2012
Skills
Leadership, Strategic Planning, Carrier Ethernet, Telecommunications, Direct Sales, Event Management, Start-ups, Project Management, Event Planning, Public Speaking, Social Media, Sales, Team Building, Operations Management, Web Development, Leadership Development, Graphic Design, Creative Writing, Problem Solving, Marketing, Social Networking, Public Relations, teleco, Microsoft Office, Ethernet
Education
Cerritos College
Computer Systems Networking and Telecommunications
Long Beach City College
Computer Science
Time Warner Cable June 2005 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, Strategic Planning, C++, Negotiation, Editing, C, Java
Education
Kaplan University Online 2009 — 2012
Business Administration, Management and Operations
Central Texas College
Criminal Justice/Law Enforcement Administration
Montero & Medina Escritorio Juridico November 2012 - April 2014
Chevron August 2008 - July 2013
Time Warner Cable June 2005 - April 2007
Nationwide Insurance December 2004 - June 2005
Skills
Courts, Mediation, Criminal Law, Negotiation, Government, Employment Law, Customer Service, Contract Negotiation, Legal Writing, Legal Research, Management, Strategic Planning, Legal Advice, Civil Litigation
Education
Charlotte School of Law 2015 — 2018
Law
Universidad Santa Maria. 2007 — 2012
Abogado, Facultad de Leyes
Dell February 2014 - Present
Dell February 2012 - February 2014
Dell November 2010 - February 2012
Dell Computer February 2010 - November 2010
Dell Computer June 2008 - February 2010
Dell Computer April 2006 - June 2008
Time Warner Cable June 2004 - April 2006
Sears April 2002 - March 2004
Sears Holdings Corporation April 2000 - April 2002
Siemens ITS April 1997 - April 2000
Skills
PMP, six sigma green belt, Salesforce.com, Data Analysis, Six Sigma, Vendor Management, Call Center, Program Management, Consulting, Manage cross functional..., People Management, Intelligent Call Routing, Call Flow Design, Contact Center..., Contact Center Strategy, Contact Centre..., Call Centers, Cross-functional Team..., Management, Process Improvement, Analysis, Business Process..., Business Intelligence, Customer Experience, Service Delivery, Project Management, Product Management, Change Management, Outsourcing, Leadership, Telecommunications, Strategy, Business Process, Business Analysis, IT Service Management, ITIL, IT Strategy, CRM
Education
Central Texas College
The University of Texas at Austin
Time Warner Cable December 2011 - May 2013
The Management Experience LLC June 2010 - January 2012
Time Warner Cable - Advanced Technology Group September 2006 - February 2010
Integrated Broadband Services Inc 2005 - 2006
Millenium Digital Media LLC August 1999 - September 2005
ISP Channel MediaCity World January 1995 - July 1999
HTS: Home Team Sports 1991 - 1996
Skills
Integration, Video, Deployment, VOD, VoIP, Contract Negotiations, Telecommunications, Product Management, IP, Product Development, Team Building, Operations Management, Contract Negotiation, Strategic Planning, Marketing Strategy, Business Planning, System Deployment, Strategy, Vendor Management, Marketing, Project Management, Strategic Partnerships, Broadband, Account Management, Cross-functional Team..., Management, MPEG, Wireless, Start-ups, Program Management, Leadership, Process Improvement, Call Centers, Team Leadership, Business Development, IPTV, Mobile Devices, Optical Fiber, Ethernet, Data Center, Network Design, Telephony, Fiber Optics, Computer Network..., RF, Networking, Network Engineering, MPLS, Cabling, Network Architecture
Education
University of Colorado at Boulder 1977 — 1980
BS and BA, Broadcast Jornalism/American Studies
Choate Rosemary Hall 1974 — 1976
Raleigh-Durham Airport Authority July 2008 - Present
Time Warner Cable March 2005 - April 2008
EDS Technologies February 2001 - January 2005
Skills
System Administration, Customer Service, Program Management, Troubleshooting, Security, Process Improvement, Project Management, Project Planning, Microsoft Office, Operations Management, Budgets, Strategic Planning, Leadership, Management, Change Management, Training, Government, Analysis, Data Center, Team Building, Integration, Disaster Recovery, Active Directory, Network Security, VMware, Virtualization
Education
Austin High School, El Paso, TX
Graduated, General Studies
Chapman University
Masters, Organizational Leadership
Southern Illinois University, Carbondale,IL.
Bachelor of Applied Science (B.A.Sc.), Occupational Education
Time Warner Cable August 2015 - Present
TWC April 2014 - Present
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Management, Banking, Sales, Customer Satisfaction, Nursing
Education
Queens University of Charlotte 1989 — 1993
NURSING, 3.5
Central Piedmont Community College
Presbyterian Hospital School of Nursing
Time Warner Cable July 2003 - Present
City of Killeen, Texas October 2001 - July 2003
Killeen ISD August 1999 - September 2001
Lil's Touch of Class Beauty Salon March 1985 - August 1999
Skills
PeopleSoft, Accounts Payable, Accounts Receivable, Microsoft Office, Microsoft Excel, Invoicing, Outlook, Billing Systems, Call Centers, Telephone Skills, Account Reconciliation, Data Entry, Access, Telecommunications
Education
Central Texas College 2007 — 2009
Associate's degree, General Studies
OJP/Department of Justice Washington, DC September 2010 - Present
Wal-Mart 2005 - 2010
Time Warner Cable 2003 - 2005
Skills
Cisco Technologies
Education
Central Texas College 2001 — 2002
Computer Electronics Network Professional
Long Island University 1992 — 1994
Methodist Health System December 2014 - March 2015
UnitedHealth Group February 2011 - November 2014
A Team Moving and Storage September 2008 - November 2010
ADT 2010 - 2010
Time Warner Cable January 2008 - November 2009
Little Blessings Daycare May 2005 - November 2007
Essex County College February 2001 - May 2005
Skills
Invoicing, Health Insurance, Healthcare Management, Customer Service, Sales, Customer Satisfaction, Analysis, Administration, Change Management, Employee Benefits, Process Improvement, Healthcare Information..., Customer-focused, Sustainability, Resource Management, Resolutions, SharePoint, Business Strategy, Operations Management, Technical Support, Office Administration, Visio, HIPPA, Medicare, Healthcare Reimbursement, CMS, Ordering Office Supplies, Data Analysis, Onboarding, Meaningful Use, Microsoft Office, Microsoft Excel, Training, Healthcare Information..., HIPAA, Program Management, EHR
Education
Champlain College 2013 — 2016
Master’s Degree, Health/Health Care Administration/Management
Fisher College 2010 — 2013
Bachelor of Science (B.S.), Health/Health Care Administration/Management, Magna Cum Laude
Essex County College 2001 — 2006
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies, Highest Honors
Montclair State University
Bachelor of Arts (B.A.), Family and Child Studies, 4.0
WD-40 Company September 2015 - Present
WD-40 Company May 2009 - August 2015
Peter Barron Stark Companies November 1995 - April 2009
Time Warner Cable August 1989 - November 1995
Hunter Industries July 1992 - April 1993
Skills
Workday, Compensation Structures, Compensation Strategies, Global Compensation, Project Management, Human Resources, Job Evaluation, Employee Benefits, HRIS, Management
Education
University of California, San Diego
BA, Sociology
Chapman University
MS, Human Resources and Organizational Development
Time Warner Cable July 2011 - Present
Time Warner Cable June 2003 - July 2011
Skills
Accounting, Financial Reporting, Sarbanes-Oxley Act, Customer Service, Accounts Payable, General Ledger, Accounts Receivable, Variance Analysis, Microsoft Excel, Training, Leadership, Management, Team Leadership, Process Improvement, Microsoft Office, Team Building
Education
University of North Carolina at Charlotte 2009 — 2015
Bachelor's degree, Accounting
Central Piedmont Community College 2004 — 2008
Associate's degree, Accounting
Time Warner Cable August 2014 - Present
Time Warner Cable May 2013 - August 2014
Time Warner Cable April 2004 - May 2013
CompConTech (Consulting at Microsoft Corporation) 2002 - 2004
Livingstone College 2000 - 2002
Livingstone College 1999 - 2000
Skills
DNS, TCP/IP, Active Directory, Windows, Troubleshooting, Servers, Microsoft Exchange, VMware, Security, Disaster Recovery, Information Technology, VMware ESX, Network Administration, Network Security, Windows 7, Windows Server, Visio, SSO, Firewalls, System Administration, Juniper, Microsoft SQL Server, Technical Support, Solaris, Windows XP, SharePoint, linux, OpenStack
Education
University of North Carolina at Greensboro 2011 — 2012
Graduate Certificate, Computer and Information Systems Security/Information Assurance
North Carolina Agricultural and Technical State University 2001 — 2002
Masters, Industrial Technology
Livingstone College 1998 — 2000
BS, Business Administration
Central Piedmont Community College 1993 — 1996
AAS, Computer Engineering
Convergys November 2014 - Present
Wells Fargo May 2013 - November 2014
Ricoh Americas Corporation (formerly IKON Office Solutions) May 2005 - February 2013
IKON Office Solutions June 2004 - May 2005
Sunrise Senior Living May 2002 - June 2004
University of North Carolina - Greensboro 1998 - 2002
Time Warner Cable June 2001 - August 2001
Skills
Human Resources, College Recruiting, Applicant Tracking..., Recruiting, Talent Acquisition, Employee Benefits, Employee Relations, Benefits Administration, Training, HRIS, PeopleSoft, Payroll, Performance Management, Talent Management, Temporary Placement, FMLA, Personnel Management, New Hire Orientations, Time Management, Employment Law, Deferred Compensation, Job Fairs, Interviews, Cold Calling
Education
University of North Carolina at Greensboro 1998 — 2002
Bachelor of Science, Business Administration
Central Piedmont Community College 2008 — 2008
PHR Certification Studies
Time Warner Cable February 2013 - Present
Time Warner Cable February 2010 - January 2013
Time Warner Cable March 1999 - January 2010
Eastern Connecticut State University January 1994 - December 1999
Southern New England Telephone (Now AT&T) March 1995 - March 1999
Skills
Analytics, Segmentation, Strategic Partnerships, Database Marketing, Competitive Analysis, Competitive Intelligence, Analysis, Direct Marketing, Cross-functional Team..., Customer Acquisition, Customer Experience, Product Management, Telecommunications, Broadband, CRM, Customer Retention, Data Analysis, Forecasting, Market Analysis, Marketing, Pricing Strategy, Product Marketing, Wireless, Vendor Management, Management, Program Management, Strategy, Multi-channel Marketing, Marketing Management, Customer Insight, Marketing Strategy, Strategic Planning, Leadership, Integrated Marketing, Team Leadership, Business Development, Mobile Devices, P, Product Development, Product Launch, Sales Operations, Salesforce.com, Web Analytics
Education
University of Southern California 1988 — 1994
M.A. and Ph.D Candidate, Political Economy and Public Policy; Economics
Hobart and William Smith Colleges 1984 — 1988
B.A., Economics
Choate Rosemary Hall 1980 — 1984
High School
Time Warner Cable CopywriterWest Marine, Inc.April 1995 - February 2000
Education
Chapman University 2002 — 2007
MFA & MA, English Composition & Creative Writing: Fiction
Fairfield University 1990 — 1994
Carrington Mortgage Holdings April 2012 - Present
Time Warner Cable August 2010 - Present
Time Warner Cable September 2007 - August 2010
Time Warner Cable 2003 - 2008
Time Warner Cable 2003 - 2008
Education
Chapman University 2009 — 2011
M.S. Human Resources, Human Resources
University of California, Irvine 2004 — 2005
Certificate in Human Resources, Human Resources
Concordia University Irvine 1999 — 2003
B.A., Business Management and Marketing
Columbus McKinnon March 2015 - Present
Technical Development Corporation October 1991 - December 2014
Tubular Textile Machinery November 1989 - June 1991
Keiltronix Inc. February 1989 - November 1989
Time Warner Cable September 1981 - August 1982
Skills
Engineering, Control Systems Design, Electrical Engineering, Control Panel Design, Control Panel, Electrical Panel Design, Electrical Design, Field Service, Equipment Commissioning, Panel Wiring, Wiring Diagrams, Machinery, Machine Design, Machinery Repair, Machinery Diagnostics, AutoCAD, Schematic, Premise Wiring, Wiring, CompTIA A+, Computer Repair, Computer Hardware..., System Administration, Photoshop, Microsoft Publisher, WordPress, WordPress Design, FrontPage, Web Design, Website Development, Virus Removal
Education
University of North Carolina at Charlotte 1986 — 1988
BSET, Electrical Engineering Technology, 3.36
Central Piedmont Community College 1983 — 1986
AAS, Electronics Engineering Technology, 3.96
Chapman University Gaffer, Key Grip, Production ManagerFilm and TV1993 - 2007
Time Warner Cable 1984 - 1993
Skills
Television Production, Film, Camera, Theatre
Education
Chapman University 1981 — 1983
BA, Communications
Los Angeles City College 1979 — 1981
Associate of Arts (A.A.), General Studies
Palm Springs Convention Center and Bureau of Tourism February 2012 - Present
Hilton Grand Vacations April 2005 - November 2008
City of Carson City Nevada July 2003 - October 2005
Time Warner Cable 2002 - 2003
Doral Resort 1997 - 2002
Marriott Desert Springs Villas January 1990 - July 1997
Skills
Employee Relations, HRIS, Talent Acquisition, New Hire Orientations, Onboarding, Recruiting, HR Policies, Labor Relations, Succession Planning, Benefits Administration, Employee Engagement, FMLA, Hiring, Human Resources, Personnel Management, Deferred Compensation, Employee Handbooks, Temporary Staffing, Temporary Placement, Applicant Tracking..., Employee Benefits, Taleo, Talent Management
Education
Chapman University 2000 — 2004
Human Resource Management
Time Warner Cable October 2002 - Present
CBM Evironmental September 2001 - October 2002
First Union National Bank August 1997 - May 2001
Education
University North Carolina at Charlotte 2008 — 2012
Bachelor, Double Major Accounting & Finance
Central Piedmont Community College 2001 — 2008
Associate, Business Admin.
Time Warner Cable September 2009 - Present
Mary Kay Cosmetics December 2008 - Present
Wachovia, A Wells Fargo Company 2003 - 2009
Skills
Applicant Tracking..., Customer Service, Employee Relations, Human Resources, Microsoft Office, Onboarding, PeopleSoft, Recruiting, Talent Acquisition, Training, Leadership Development, Performance Management
Education
Winston-Salem State University 1988 — 1993
BA
Central Piedmont Community College
DIRECTV February 2013 - Present
Time Warner Cable January 2007 - April 2012
Charter Communications June 2002 - January 2008
Skills
Telecommunications, VoIP, LAN-WAN, Routers, WAN, Call Center, Cisco Technologies, IP, Broadband, Switches, T1, Ethernet, Cabling, Computer Network...
Education
Cerritos College 1988 — 1992
AA, Auto-Cad
Time Warner Cable October 2007 - Present
Lending Tree July 2006 - July 2007
HRIS July 2006 - June 2007
Family Dollar Corporate July 2004 - July 2006
Skills
Management, Recruiting, Leadership, Customer Service, Sales, Project Management, Marketing, Strategic Planning, Training, Team Leadership, Team Building, Public Speaking, Marketing Strategy
Education
Central Piedmont Community College 1990 — 1992
Date Entry Certiicate and FPC certification. PayTrain Fundamentals, Date Entry
LogicMonitor June 2015 - Present
Time Warner Cable April 2014 - June 2015
Time Warner Cable October 2012 - April 2014
Harte-Hanks/Microsoft September 2011 - August 2012
IBM January 2006 - September 2011
SITEL/GM February 2002 - January 2006
SITEL/GM March 2001 - February 2002
U.S. Army ReservesFt. Sam January 1999 - January 2002
Skills
Project Management, Team Leadership, Strategic Planning, Team Building, Customer Service, Microsoft Office, Business Analysis, Change Management, Process Improvement, Business Process..., Process Consulting, Business Transformation, Yellow Belt, COPC, Quality Assurance, Management, Call Centers, Troubleshooting, Technical Support, Training, Customer Satisfaction, Data Analysis, Business Process, Networking, Access, Vendor Management
Education
Central Texas College
Computer Science
Time Warner Cable June 2014 - Present
5th Street Production January 2007 - Present
NYC Department of Education September 2006 - Present
IKON-Media May 2004 - Present
Abrams Arts Center September 2007 - June 2010
Flores Building Department and Real Estate Firm May 2004 - June 2006
Skills
Television, Acting, Film, Voice Over, Writing, Theatre, Drama, Promotions, Stage, Comedy, Improvisation, Music, Singing, Performing Arts, Voice Acting, Commercials, Fundraising, Directing, Dance, Musical Theatre, Plays, Film Production, Art, Screenwriting, Creative Writing, Short Films, Producing, Feature Films, Radio, Production Managment, Arts Administration, Choreography, Video, Video Production, Storytelling, Casting, Stage Management, Music Videos, Publicity, New Media, Post Production, Blogging, Teaching, Creative Writer, Social Networking, Creative Direction, Videography, Ballet, Theatrical Production, Event Management
Education
Central State University 1900 — 1901
Bachelors of Science, Marketing Management
Central State University
Bachelors of Science, Marketing Management
Time Warner Cable June 2012 - Present
Insight Communications January 2010 - June 2012
Louisville Metro Public Defender June 2008 - September 2008
U'Sellis & Kitchen, PSC June 2004 - June 2008
Skills
Legal Writing, Strategy, Legal Advice, Legal Research, Contract Negotiation, Telecommunications, Communication, Governmental Affairs, Regulatory Affairs, Public Relations, Legislation, Budgets, Research, Litigation
Education
Louis D. Brandeis School of Law at the University of Louisville 2006 — 2009
Juris Doctor, Law
Centre College 2001 — 2005
B.A., Philosophy
Time Warner Cable November 2009 - Present
Cove Ford January 2002 - September 2009
Skills
PRI, Data Solutions, High Speed Internet, Long Distance, Metro Ethernet, Managed Services, VoIP, Solution Selling, Direct Sales, Salesforce.com, Sales Process, Telecommunications, Account Management, Telephony, Call Centers, MPLS, T1, Co-location, Broadband Access, Wireless, Broadband, Unified Communications
Education
Central Texas College 2007 — 2008
Information Technology
Copperas Cove High School 1988 — 1990
Family Dollar September 2014 - Present
Family Dollar May 2014 - September 2014
Marketing Management Inc. February 2012 - May 2014
Family Dollar March 2010 - February 2012
Polo Ralph Lauren June 2007 - March 2010
Time Warner Cable June 2002 - June 2007
Southeastern Freight Lines May 2005 - August 2005
Skills
Six Sigma, OTM, Transportation, Cross-functional Team..., Logistics, Supply Chain, Retail, Freight, Customer Service, Process Improvement
Education
Central Piedmont Community College 2011 — 2011
Six Sigma Green Belt
North Carolina Agricultural and Technical State University 2002 — 2006
Bachelor of Science, Supply Chain Management and Transportation
Time Warner Cable Utility LocatorByers EngineeringApril 1997 - January 1998
Skills
Cables, Fiber Optics, Telephony, Telecommunications, VoIP, Cabling, Ethernet, Call Centers, Troubleshooting, Wireless, Customer Service, Customer Satisfaction, Team Leadership, IP, Team Building, IPTV, Digital Media, DSL, T1, Broadband, Networking, Network Design
Education
Central Piedmont Community College
Associate of Science (AS), Business Administration, Management and Operations
PlasTEAK - PlasDECK April 2012 - Present
PlasDeck April 2012 - Present
Time Warner Cable July 2009 - June 2012
Warner Cable November 2008 - April 2012
Seven Floors of Hell January 2008 - January 2011
Wayne’s Computer September 2006 - June 2008
PlasDeck March 2007 - March 2008
Skills
Troubleshooting, Call Center, Cable Modems, Technical Support, VoIP, BMC Remedy, Cabling, TCP/IP, Routers, Telecommunications, T1, Avaya, Computer Hardware, Switches, Telephony, Cisco Technologies, LAN-WAN, VPN, Active Directory, Ethernet, Call Centers, Computer Repair, DHCP, Wireless, Wireless Networking
Education
Cheonggang Academy
Associate of Applied Business
Dignity Memorial Funeral Homes June 2014 - Present
Hero Specialties May 2012 - Present
Time Warner Cable November 2012 - June 2014
US Army February 2011 - October 2012
Australian Army June 2008 - January 2011
US Army April 1990 - May 2008
Plastene Supply Company /SRG Global, Inc. June 1988 - April 1990
Skills
Training, Leadership, Leadership Development, Employee Training, Team Building, Operational Planning, Security Operations, Analysis, Logistics, Sales, Program Management, Human Resources, Integration, Customer Satisfaction, Direct Sales, Property Accountability, Project Planning, Crisis Management, Government Contracting, Security Management, Logistics Management, Military, DoD, Tactics, Command
Education
Central Texas College
Kennett High School
Blackbaud October 2010 - Present
Time Warner Cable April 2008 - July 2010
Skills
Citrix, Operating Systems, VMware, SaaS, Microsoft SQL Server, Disaster Recovery, Laptops, Hardware, Software Documentation, XP, Project Management, Cisco Technologies, Cloud Computing, Group Policy, Technical Support, Software Installation, Business Analysis, IT Operations, Networking, HTML, Enterprise Software, Data Center, Windows Server, Active Directory, Process Improvement, SQL, Software Implementation, Network Administration, Troubleshooting, System Administration, Windows 7, Linux, vSphere, Security, Network Security, IIS, Microsoft Exchange, VMware ESX, DHCP, Windows, Integration, SharePoint, Information Technology, Computer Hardware, DNS, VMware Infrastructure, Virtualization, Visio, Servers, Databases
Education
University of North Carolina at Greensboro 2008 — 2010
BS Information Systems and Operations Management, Information Systems
Central Piedmont Community College 2005 — 2008
Associate of Arts
Servies Coordinator September 2012 - Present
DynCorp International March 2011 - Present
Kellogg, Brown, and Root July 2007 - January 2011
Kellogg, Brown March 2006 - July 2007
Time Warner Cable April 1997 - March 2006
Education
Central Texas College
TelePacific Communications July 2014 - Present
TelePacific Communications May 2013 - July 2014
Time Warner Cable June 2012 - May 2013
Boeing September 2007 - October 2010
DeVry University April 2008 - October 2008
Boeing March 2005 - September 2007
Boeing March 2004 - March 2005
Boeing October 2002 - March 2004
AT&T March 1999 - October 2002
Skills
Computer Science, Computer Maintenance, Computer Security, Telecommunications, Provisioning, Microsoft Office, College Teaching, Network Engineering, IP Networking, Fiber Optics, Project Implementation, Project Coordination, Windows, OSI Model, Routers, Switches, Multiplexers, DWDM, TCP/IP, Teamwork, Procurement, Cisco Routers, Software Documentation, IP, Security, Testing, Integration, Cisco Technologies, Training, Wireless Networking, Networking, Troubleshooting
Education
New Horizons Computer Learning Center 2012 — 2012
CCNA Certification, Computer Systems Networking and Telecommunications
Keller Graduate School of Management - Long Beach 2002 — 2004
M.S, Telecommunications Management
DeVry University - Long Beach 1996 — 2000
B.S, Telecommunications Management
Cerritos College 1990 — 1992
A.A., General Studies
Cerritos High School 1982 — 1986
High School Diploma, General Education
Miami university Hamilton 2014 - Present
Cincinnati Public Schools 2014 - Present
Lanicom LLC June 2013 - Present
Central State University September 2008 - Present
Time Warner Cable May 2011 - April 2013
Central State University June 2008 - January 2009
Central State University August 2006 - December 2007
Johnson Controls May 2007 - August 2007
Horizon Technology December 2005 - July 2006
Skills
Customer Service, Management, Sales, Direct Sales, Troubleshooting, Team Building, Microsoft Word, Business Networking, Microsoft Office
Education
Central State University
Bachelor of Science, Business Administration; Hospitality Management and Business Management
Pima Community College 2004 — 2006
Business Administration and Management, General
SUNY College of Technology at Canton 2003 — 2004
Zoology/Animal Biology
Shaker Heights High School
Y&L Consulting November 2013 - Present
NuStar Energy Corporation July 2012 - November 2013
The Hartford July 2007 - July 2012
Time Warner Cable October 2004 - January 2007
Intellisys Corporation August 2003 - July 2004
Skills
Software Development, ITIL, Incident Management, Remedy Ticketing System, BMC Remedy, Remedy AR System, Troubleshooting, Remote Troubleshooting, Internet Troubleshooting, Problem Solving, Process Improvement, Automation, Process Automation, Desktop Application..., VB.NET, VBA, VBScript, ASP.NET, JavaScript, CSS Javascript, CSS, HTML, Windows 7, VMware, XP, Citrix, Databases, Software Documentation, Servers, Active Directory, Help Desk Support, Windows, Technical Support, SharePoint, Visio, Lotus Notes, Operating Systems, Computer Hardware, Service Desk, IT Service Management, Remote Desktop, Integration, Windows Server, Crystal Reports, XML, Microsoft SQL Server, SQL, Oracle, Software Installation, System Deployment
Education
Central Texas College 2008 — 2012
Information Technology
West Forsyth High School 1995 — 1999
Computer Science Technology
Central Texas College
TSO Internet Services March 2014 - Present
Time Warner Cable September 2011 - Present
Dish Network February 2008 - September 2010
Dish Network April 2004 - February 2008
United States Department of Defense September 1988 - October 1995
Skills
Call Centers, Training Delivery, Technical Training, Public Speaking, Management, Troubleshooting, Payroll, Employee Training, Instructor-led Training, Customer Satisfaction, Leadership, Hands-on Training, Customer Service, Telecommunications..., Microsoft Office, Microsoft Excel, PowerPoint, CSG, Internet Explorer, Google Chrome, Office Administration, Team Leadership, Classroom Management, Classroom Delivery, Creative Problem Solving, Creativity, Training, Customer Experience, Administration, Data Entry, Telephone Skills, Time Management, Outlook, Telecommunications, Microsoft Office 2007, Training Facilitation, Military, Administrative..., Teamwork, Windows 7, Hiring, Networking, Web Content, Web Design, Windows, WordPress, Blogger, Google Adwords
Education
Central Texas College 2010 — 2011
Information Technology
University of Phoenix 2004 — 2005
liberal arts
Central Piedmont Community College January 2011 - Present
Computer Creation's Express October 2005 - Present
Time Warner Cable October 1998 - October 2009
Skills
Troubleshooting, Networking, Security, Technical Support, Hardware, Software Installation, TCP/IP, Management, Leadership, Wireless Networking, Firewalls, Customer Satisfaction, Windows, Customer Service, Sales, Time Management, Purchasing, Laptops, Routing, Payroll
Education
East Carolina University 2011 — 2015
Bachelor's Degree, Industrial Technology/Network Technology
Central Piedmont Community College 2007 — 2010
AAS Information Systems Security, Network security, LAN/WAN, Routing
Time Warner Cable February 2014 - Present
RCYFL May 2012 - May 2013
RCYFL November 2010 - May 2013
Kayrod Printing April 2001 - June 2009
Skills
Microsoft Word, Microsoft Office, Customer Service, Microsoft Excel, Public Speaking, Inventory Management, Budgets, PowerPoint, Outlook, Process Scheduler, Team Building, Troubleshooting, Sales Management, Team Leadership
Education
Chowan University 1988 — 1990
Associates, Printing Management
Rockingham County Sr. High 1985 — 1988
Hs Diploma, College Prep
Time Warner Cable May 2014 - Present
Time Warner Cable September 2004 - May 2014
Skills
PeopleSoft, Billing Systems, Systems Analysis, Integration, Variance Analysis, Oracle, Information Technology, Data Conversion, Telecommunications..., Invoicing, PL/SQL, User Acceptance Testing
Education
Central Piedmont Community College 2012 — 2015
Associate's degree, Database Management
Pine Forest 1980 — 1982
Pacific Pulmonary Services March 2010 - Present
DIRECTV October 2008 - March 2010
Time Warner Cable May 2006 - January 2007
Verizon September 2003 - July 2005
Blockbuster November 1998 - December 2002
Skills
Customer Service..., Customer Satisfaction..., Teambuilding & Training, Call Center, Customer Service, Process Improvement, Customer Retention, Troubleshooting, Inventory Management, Leadership, Process Scheduler, Team Leadership, Workforce Management, Outlook, Sales, Software Documentation, Customer Experience, Microsoft Office
Education
University of La Verne 2011 — 2014
Pursuing Bachelor of Science, Organizational Managment
Central State University 1999 — 2001
Major, Communications
Hargray Communications Maintain and repair the various supply platforms used to transport voice/video/data
Time Warner 2004 - 2007
Time Warner Cable 1997 - 2004
Simmons Cable T.V. 1985 - 1990
Skills
Telecommunications, Ethernet, Wireless, VoIP, PRI, Computer Network..., Network Design, DOCSIS, Private Line, IP, Fiber Optics, Optical Fiber, LAN-WAN, Cabling
Education
Cerritos College 1986 — 1988
Physical Sciences
Cypress College 1982 — 1986
a, Physical Sciences
Chicago: Active Bible Church of God July 2005 - Present
Chicago: Active Bible Church of God July 2005 - Present
Time-Warner Cable May 2007 - March 2008
The HallStar Company July 1998 - April 2002
Education
New York Institute of Photography 1983 — 1986
certification, Professional Photography
Chicago State University 1977 — 1978
Left in Good Standing (3.8 gpa), Liberal Arts and Sciences, General Studies and Humanities
Wells Fargo Home Mortgage November 2012 - April 2015
Wells Fargo Home Mortgage December 2011 - December 2012
Wells Fargo Home Mortgage October 2009 - December 2011
Wells Fargo Home Mortgage October 2007 - October 2009
Rent-A-Center December 2004 - March 2005
Time Warner Cable 2004 - 2005
United States Marine Corps July 1999 - August 2003
Skills
Mortgage Servicing, Equity Research, Analysis, Microsoft Excel, PowerPoint, 10 Key, Appraisals, Loss Mitigation, Loss Prevention, Advertising, Sales, Inventory Management, Time Study, Time Management, Monitors, Interviewing Skills, Default, Collections, Loan Origination, Customer Service, Finance, Banking, Coaching, Talent Acquisition, Management, Training
Education
Charleston Southern University 2009 — 2011
Wade Hampton High School
Time Warner Cable December 2010 - Present
Time Warner Cable May 2010 - December 2010
Time Warner Cable September 2006 - May 2010
Time Warner Cable September 2005 - September 2006
Time Warner Cable June 2003 - September 2005
Skills
Account Reconciliation, Finance, Accounts Receivable, Accounts Payable, PeopleSoft, Microsoft Excel, Hyperion Enterprise
Education
University of Phoenix 2005 — 2007
Business Administration and Management, General
Central Piedmont Community College 2000 — 2003
Associate of Arts (A.A.), General Studies
Left Turn Properties May 2011 - Present
Time Warner Cable July 2004 - August 2012
Elmcrest Childrens center June 1993 - July 2004
US Army July 1987 - July 1991
Skills
Computers, Supervising, Team Leadership, Equipment installation..., Sales, Direct Sales, Salesforce.com, Sales Presentations, Technical Writing
Education
Syracuse University - Martin J. Whitman School of Management 1993 — 1995
Bachelor of Business Administration (BBA), Business/Commerce, General, 3.4
Onondaga Community College 1992 — 1993
Associate of Science (AS), Criminal - Justice, 3.4
Onondaga Community College 1991 — 1992
Associate of Arts and Sciences (A.A.S.), Criminal Justice and Corrections
Central Texas College 1990 — 1990
Time Warner Cable July 2015 - Present
Skills
Call Centers, Broadband, Telecommunications, Telephony, VoIP, Customer Satisfaction, Troubleshooting, Customer Experience, DOCSIS, Computer Network..., Cabling, T1, Employee Training, Mentoring Of Staff, Reliability, Supervisory Skills, Customer Service, Training, Wireless, Customer Retention
Education
Central Piedmont Community College 1999 — 2009
General Studies
Myers Park High School 1985 — 1987
General Studies
Time Warner Cable 2007 - Present
Skills
Telecommunications, Call Centers, IP, VoIP, Troubleshooting, Wireless, MPLS, Ethernet, Computer Network..., Telephony, Cabling, Broadband, WAN, T1, LAN-WAN, Switches, Routers, Network Design, Avaya, Fiber Optics, DSL, Network Engineering, DWDM, Optical Fiber, SIP, Metro Ethernet, Wireless Networking, Routing, ATM networks, BGP, Frame Relay, SIP Trunking, OSPF, Provisioning, QoS, ISDN, TDM, Juniper, DOCSIS, Internet Services, Network Architecture, SDH, PRI, Cisco IOS, Co-location, VLAN, DS3, WiFi, VPLS, MPLS VPN
Education
Chapman University 1998 — 2002
MFA, Film Production
Cable Co July 2007 - November 2008
Time Warner Cable 2007 - 2008
Veolia Transportation January 2007 - April 2007
Mark Travel Corp August 2006 - December 2006
Desert Community Bank October 2004 - June 2006
Wells Fargo February 2004 - October 2004
Education
Cheonggang Academy
Marist College
Radio Personality WWUH University of Hartford
Time Warner Cable November 2001 - Present
Aerotek 2010 - 2011
AT&T March 1998 - November 2001
Skills
Wireless, Computer Network..., Troubleshooting, LAN-WAN, Telecommunications, Dispatching, Customer Service, Ethernet, Optical Fiber, IP, Software Documentation, Wireless Networking, VPN, Customer Satisfaction, Training
Education
Chicago State University
Grace Gathering Ministries January 2014 - Present
Self-employed July 1994 - Present
Time Warner Cable March 1998 - April 2010
The Fayetteville Observer August 1994 - October 1998
U.S. Army Fort Bragg NC July 1974 - July 1994
Skills
Security, Military, Security Management, Security Audits, Physical Security, Security Operations, Risk Assessment, Access Control, Vulnerability Assessment, Close Protection, Surveillance, Security Training, Executive Protection, CCTV, Private Investigations, Protection, Personal Security
Education
Central Texas College
Associate's degree, Business Administration and Management, General
United States Army Military Police School, Fort McClellan, Alabama
Certified Army Instructor, Law Enforcement and Physical Security
Kionix, Inc. June 2010 - Present
Kionix, Inc. September 2004 - June 2010
Time Warner Cable July 2000 - September 2004
Education
Chowan University
Dade Paper Company August 2015 - Present
Randstad October 2014 - April 2015
Carolinas HealthCare System April 2012 - September 2014
Time Warner Cable April 2010 - March 2012
Allstate February 2005 - March 2010
Skills
Human Resources, Employee Benefits, Onboarding, Benefits Administration, Applicant Tracking..., Employee Relations, Personnel Management
Education
Central Piedmont Community College
Human Resources Certificate
University of North Carolina at Charlotte
Bachelor's Degree, International/Global Studies
UPS May 2013 - Present
Time Warner Cable August 2013 - December 2013
Walker Corporation April 2011 - June 2013
Rail Delivery Service December 1999 - December 2007
Fedco Distribution Center October 1992 - February 1999
Skills
Certify Forklift Driver
Education
Chaffey College 2000 — 2001
Bachelor's degree, Business/Commerce, General
Montebello High School 1979 — 1983
Time Warner Cable March 2012 - Present
Confidential Investigative Services Pvt. Ltd. November 2005 - January 2012
J.P. Morgan November 2001 - September 2004
Skills
Investigation, Typing, Research, Surveillance, Communications
Education
Central State University 1994 — 2000
Bachelor of Arts (B.A.), English Pre-law