Time Warner Cable
Industry: Cable television company
DescriptionTime Warner Cable was an American cable television company. Before it was purchased by Charter Communications on May 18, 2016, it was ranked the second largest cable company in the United States by revenue behind only Comcast, operating in 29 states. Successor: Spectrum Headquarters: New York City, New York, United States Founded: 1992, United States of America Ceased operations: May 18, 2016 Parent organizations: Charter Communications, Comcast, Spectrum Management Holding Company, LLC Subsidiaries: NaviSite, Time Warner Cable Enterprises LLC,
Time Warner Cable List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Time Warner Cable. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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15,986 Time Warner Cable employees in database. Find out everything there's to know about Time Warner Cable employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Time Warner Cable Employees
Time Warner Cable January 2011 - Present
Education
Colorado Technical University 2010 — 2013
Bachelor's Degree, Business Administration and project management, 3.72
Comcast April 2013 - Present
Comcast September 2012 - April 2013
SecurCare Self Storage January 2012 - September 2012
Summit Photography August 2007 - January 2012
ACS, a Xerox Company July 2009 - March 2010
T-Mobile August 2008 - July 2009
PRC January 2007 - September 2007
Time Warner Cable August 2003 - January 2007
Time Warner Cable August 2003 - August 2006
Skills
Technical Support, Customer Service, Process Improvement, Call Center, Training, Customer Satisfaction, Management, Call Centers, Leadership, Quality Assurance, Start-ups, Sales, Marketing, Time Management, Integration, Change Management, Telecommunications
Education
Westwood College 2004 — 2005
NWTC - Green Bay 1999 — 2003
Colorado Technical University
The University of Texas System March 2013 - Present
Time Warner Cable December 2012 - October 2014
Multiple Locations May 2009 - May 2013
Texas State University July 2011 - May 2012
Colorado State University May 2010 - May 2011
Colorado State University August 2010 - December 2010
Tavelli Elementary School January 2010 - May 2010
Colorado State University August 2008 - July 2009
Skills
Public Speaking, Program Development, Research, Community Outreach, Leadership, Fitness Instruction
Education
Texas State University 2011 — 2013
Master of Education (M.Ed.), Exercise and Sport Science
Colorado State University 2007 — 2011
Bachelor's degree, Health and Exercise Science - Health Promotion
Cricket Wireless June 2014 - August 2015
Cricket Communications May 2013 - June 2014
DIRECTV October 2010 - May 2013
Time Warner Cable July 2007 - September 2010
Sports Authority October 2005 - April 2007
Skills
Troubleshooting, Technical Support, Vendor Management, Call Centers, Telecommunications, Process Improvement, Management, Wireless, Windows 7, Project Management, Help Desk Support, Customer Experience, Customer Service, Computer Hardware, Training, Analysis, Microsoft Office, Desktop Administration, ITIL, Windows Server, Siebel, Blackberry Enterprise..., Social Media, SharePoint, Windows XP Pro, Business Intelligence, Unix, Human Resources, Technical Documentation, Network Engineering, Active Directory, Mobile Device Management, Mentoring, SQL, Continuing Education, System Analysis, Windows 8, Data Analysis, Service Desk, Knowledge Management..., Altiris Deployment..., Yammer, Mobile Devices
Education
Colorado Technical University 2012 — 2015
Doctorate Computer Science, Enterprise Information Systems
Colorado Technical University 2010 — 2012
Master of Science in Management, Project Management
Colorado Technical University 2010 — 2011
Masters of Business Administration, Information Technology Management/Human Resources Management
Colorado Technical University 2008 — 2010
Bachelor of Science in Business Administration, Information Technology Management
Comcast August 2015 - Present
Dell August 2013 - August 2015
Time Warner Cable August 2008 - August 2013
US Army January 2001 - December 2007
Skills
Supervisory Skills, Supervisory Experience, Technical Leadership, Advocate Development, Interviewing Skills, Managed Services, Employee Coaching, Leadership, Technical Support, Customer Experience, Customer Satisfaction, Customer Retention, Telecommunications, Ethernet, VoIP, Troubleshooting, Wireless, IP, Broadband, Cisco Technologies, Switches, Routers, Cable Broadband, Telephony, High Speed Data
Education
Colorado Technical University-Online
Computer and Information Systems Security/Information Assurance
Accenture April 2013 - Present
Coinstar Inc April 2012 - January 2013
Travelport March 2011 - April 2012
AT&T January 2010 - December 2010
Cisco Consumer Products April 2010 - June 2010
PA Consulting Group July 2007 - June 2009
Learning and Skills Council May 2008 - October 2008
T-Mobile 2007 - 2008
Biomerieux September 2007 - October 2007
Time Warner Cable January 2007 - April 2007
Skills
Agile Project Management, Requirements Management, Agile Methodologies, SDLC, Software Project..., Requirements Analysis, Program Management, PMO, Scrum, Project Portfolio..., Project Delivery, IT Strategy, Business Analysis, Integration, SOA, Web Applications, Testing, Software Development, Quality Assurance, Process Improvement, User Acceptance Testing, Project Management, Enterprise Architecture, Management, Requirements Gathering, Web Services, Disaster Recovery, Business Intelligence, Analysis, Solution Architecture, Business Process, Business Process..., IT Management, Vendor Management, Consulting, Leadership, SharePoint
Education
Colorado Technical University 1997 — 1999
MS/CS
Colorado Technical University 1995 — 1997
BS
Community College of the Air Force 1994 — 1995
AAs
Leede Companies November 2010 - Present
Time Warner Cable January 2004 - May 2009
Time Warner Cable 1998 - 2003
Time Warner Cable 1997 - 1998
Time Warner Cable December 1994 - 1997
Skills
Account Reconciliation, PeopleSoft, Accounting, Sarbanes-Oxley Act, General Ledger, Financial Reporting, Microsoft Office, Financial Analysis, Forecasting, Accruals, Accounts Receivable, Invoicing, Accounts Payable, Budgets, GAAP, Customer Service
Education
Colorado State University 1983 — 1987
ISSI Net, Inc. May 2014 - April 2015
Time Warner Cable January 2010 - May 2014
U.S. Bank April 2006 - July 2007
Skills
Customer Service, Technical Support, Troubleshooting, Networking, LAN-WAN, DHCP, DNS, Active Directory, Wireless, VoIP, Telecommunications, Data Entry, Database Design, C++ Language, JavaScript, Mac OS, Windows, Technical Writing, Editing, Leadership, Team Leadership, Team Building, Training, Employee Training, Teaching, Public Speaking, Microsoft Office, Customer Satisfaction, Outlook, Management, Coaching, Leadership Development, Research, Time Management, Strategic Planning, Project Management, Customer Experience, Conflict Resolution, PeopleSoft, Process Improvement, Digital Video, Router Configuration, Software Installation, Computer Hardware, Windows 7, Access, Windows XP, Windows Vista, Cabling
Education
Stark State College of Technology 2012 — 2015
Associate of Applied Science, Computer Networking & Administration Security - Unix/Linux Database Administration, 3.80+ GPA
Colorado Technical University 2005 — 2007
Bachelor of Science (B.S.), Criminal Justice, 3.86
US Census Bureau September 2010 - Present
U October 2009 - August 2010
Time Warner Cable August 2008 - October 2009
International Projects Engineering Services April 2008 - August 2008
US Army October 2005 - 2008
Skills
Active Directory, Troubleshooting, Networking, Security, System Administration, Access, Microsoft Office, Windows Server, Operating Systems, Information Assurance, Customer Service, Help Desk Support, Routers, Analysis, Data Analysis, BMC Remedy, PowerPoint, Network Security, Switches, SCCM, MS Project, Microsoft Project, Technical Support, Console, Network+, A+, Leadership, Team Building
Education
Strayer University-Maryland 2011 — 2012
Masters in Business Administration, MBA - Information System Management, 3.91
Colorado Technical University 2008 — 2011
Bachelor Of Science in Information Technology, Network Management, 3.36
Colorado Technical University 2008 — 2009
ASIT, Information Technology
Fort Gordon Training Facility 2006 — 2006
Certificate, Signal Support
Time Warner Cable February 2007 - Present
Charter Communications 2006 - 2007
Leggett & Platt 2003 - 2006
Precision Tool and Die 2001 - 2003
United Kingdom Wolf Conservation Trust 2000 - 2001
Pegasus Satellite Television 1997 - 2000
US Navy 1995 - 1996
Skills
Call Centers, Telecommunications, Customer Experience, Customer Satisfaction, VoIP, Avaya, Troubleshooting, Workforce Management, Broadband, Customer Retention, Telephony, Wireless, Coaching, Customer Service, Team Building, Technical Support, Vendor Management, Leadership, Management
Education
Colorado Technical University 2013 — 2016
Bachelor of Science Business Administration, Finance and Management
Colorado Technical University-Online 2013 — 2016
Bachelor's Degree, Finance and Management, 3.92
Time Warner Cable September 2009 - Present
AfterLight Imaging 2007 - 2011
AfterLight Imaging, LLC 2007 - 2011
Harriginton College of Design June 2006 - May 2007
Chicago IT Support May 2004 - March 2005
EDS Group October 2000 - April 2004
Skills
C++, C, Portraits, Computer Hardware, Photoshop, Networking, DNCS, Cisco Technologies, DAC, NAS, Gentoo Linux, Unix Operating Systems, Windows, OS/2, Mac OS X, Cabling, Cable Modems, DOCSIS, ICOMS, Remedy Ticketing System, mystro back office, Linux, Commercial Photography, Fashion Photography, Photography, Image Editing, Unix
Education
Harrington College of Design 2006 — 2007
Associate's degree, Applied Sciences
Colorado State University 1997 — 2000
Computer Science
State University of New York College at Oswego
Bachelor's Degree, BFA, 4.0
Time Warner Cable March 2013 - September 2013
Burkes Outlet December 2011 - February 2013
jcpenney August 2008 - December 2009
Certegy July 2007 - August 2008
Skills
Telecommunications, VoIP, Wireless, Call Centers, IP, Broadband, Ethernet, Telephony, MPLS, Troubleshooting, Cisco Technologies, TCP/IP, Network Design, Switches, Computer Network...
Education
Colorado Technical University
Bachelor of Science (B.S.), Information Technology
NSK & Associates, Inc. April 2015 - Present
Computer Resources August 2013 - Present
Xerox August 2011 - August 2013
Tech For Less, Inc. June 2010 - February 2011
Time Warner Cable June 2010 - January 2011
FrontRange Solutions May 2008 - February 2009
Skills
Troubleshooting, Computer Hardware, Active Directory, Technical Support, Hardware, Windows 7, Servers, Operating Systems, Network Administration, Windows, Software Installation, TCP/IP, System Administration, Testing, Windows XP, Windows Server, Networking, DNS, Help Desk Support, Switches, Laptops, DHCP, Routers, Wireless Networking, Computer Repair, HTML, Virtualization
Education
Colorado Technical University 2009 — 2014
Bachelors, Management Information Systems, General, 2.87
SUNY College of Technology at Canton 2003 — 2006
Associate's degree, Computer Information Systems, 2.6
Time Warner Cable June 2014 - Present
TWC February 2012 - June 2014
Time Warner Cable February 2006 - February 2012
Skills
Microsoft Office, Microsoft SQL Server, JavaScript, C++, SQL, Oracle, Cisco IOS, Cisco Technologies, VoIP, Novell, McAfee, Solarwinds, Alcatel, Adva, Zyxel, Brocade, SunOS, Windows, Windows Server, Red Hat Linux, Network Engineering, Network Administration, Computer Network..., Network Design, Network Deployment, MPEG, ABR, IP Addressing, IP PBX, Microsoft Excel, AutoHotKey, Mac OS, Cisco Routers, CMTS, Cable Modems, Salesforce.com, Sales Operations, Direct Sales, Outside Sales, Goal Setting, Goal Oriented, TCP/IP protocols, MPLS Networking, VPLS, QoS, BGP, LAN-WAN, ISDN, Metro Ethernet, Technical Documentation
Education
Colorado Technical University 2007 — 2012
Bachelor of Science (BS), Information Technology
Serious Dough, LLC May 2015 - Present
Time Warner Cable September 1982 - May 2015
Internetwork Integration Inc. (INT2) November 1996 - September 2003
Tradewinds Television LLC 2000 - 2003
Skills
Broadband, Telecommunications, Cross-functional Team..., Program Management, Strategic Partnerships, IPTV, Strategic Planning, Telephony, Integration
Education
Colorado State University 1977 — 1982
Bachelor of Science (B.S.), Industrial Construction Management
Comcast VIPER June 2014 - Present
Time Warner Cable August 2013 - June 2014
Time Warner Cable June 2013 - August 2013
VRL Laboratories March 2011 - May 2013
LABS, Inc. September 2010 - March 2011
Skills
Java, C++, Customer Service, Software Engineering, Mobile Applications, Linux, SQL
Education
Colorado Technical University 2012 — 2014
Master of Science (M.S.), Computer Software Engineering
University of Colorado at Colorado Springs 2005 — 2010
Bachelor of Arts (B.A.), Biology and Chemistry
Lan-Tel Comunications and Underground Services, Inc. April 2014 - Present
AR Roofing January 2013 - September 2013
US Army 1996 - 2008
Time Warner Cable 1999 - 2003
Skills
Command, Intelligence Analysis, National Security, Afghanistan, DoD, Counterterrorism, Combat, Intelligence, Top Secret, Tactics, Horizontal Directional..., Excavation, Digging, Management, Project Management, Leadership, Military Operations, Military Experience, Operational Planning, Military, Security Clearance
Education
Colorado Technical University 2006 — 2008
Bachelor's Degree, BS Business Administration/Management, 3.2 GPA
Time Warner Cable August 2011 - Present
Time Warner Cable August 2009 - April 2011
Time Warner Cable June 2007 - August 2009
Time Warner Cable October 2006 - June 2007
Adelphia November 2003 - August 2006
Comcast Cable August 2001 - June 2003
ABC Radio October 1998 - May 2001
Skills
Financial Modeling, Forecasting, Budgeting, Budgets, Change Management, Management, Cross-functional Team..., Strategy, Strategic Planning, Financial Reporting, Vendor Management, Finance, Analysis, Hyperion, Sarbanes-Oxley Act, Operations Management, Auditing, Capital Budgeting, Strategic Financial..., Financial Analysis, P&L, Process Improvement, Leadership, Hyperion Enterprise, Telecommunications, Team Building
Education
Colorado Technical University
BBA, Finance
Colorado Technical University
MBA, Finance
Time Warner Cable August 2006 - Present
Comcast Cable January 1998 - August 2006
AT&T Broadband Communications January 1994 - December 1998
Skills
Strategic Planning, Management, Telecommunications, Team Building, Public Relations, Public Speaking, Program Management, Budgets, Policy, Leadership, Marketing, Government, Customer Service, Business Development, HR Policies, Strategy, Human Resources, Coaching, Contract Negotiation, Fundraising, New Business Development, Leadership Development, Negotiation, Event Planning, Account Management, Cross-functional Team..., Project Management, Nonprofits, Team Leadership, Training
Education
Colorado Technical University
Master of Business Administration (M.B.A.)
Dallas Baptist University
Texas State University
Time Warner Cable September 2013 - Present
Nouveau IT, LLC April 2013 - Present
Time Warner Cable December 2011 - September 2013
C2Solutions November 1998 - April 2013
Target August 2004 - April 2008
Skills
Operating Systems, Cloud Computing, Servers, Network Administration, Hardware, VPN, Troubleshooting, Virtualization, Cisco, Computer Hardware, Windows, Windows Server, Disaster Recovery, System Administration, Problem Solving, Team Leadership, Switches, TCP/IP, Software Installation, XP, Windows 7, Windows Server 2008, DHCP, Routers, IT Management, Help Desk Support, A+ Certified, Technical Support, Wireless Networking, Network Design, Antivirus, Networking, Laptops, Network Security, Firewalls, VoIP
Education
Colorado Technical University 2005 — 2008
Masters, Computer Engineering
West Rome High 1980 — 1984
A & A Cable Contractor's Inc. August 2009 - Present
Time Warner Cable January 1998 - September 2007
Skills
Undgerground Utility..., Contract Negotiation, Sales, Operations Management, Construction Budgets, Cash Flow Forecasting, Financial Statements, Strategic Planning, Customer Service, Water Line Construction, Sanitary Sewer, MS Project, Construction Safety, Construction Drawings, Project Purchasing, Construction, Construction Management, Project Management, Project Planning, Contract Management, Microsoft Excel, Microsoft Office
Education
Colorado State University-Global Campus
University of Houston-Downtown
Colorado Technical University January 2015 - Present
Time Warner Cable January 2015 - Present
National Association of Professional Women (NAPW) September 2014 - Present
Bubblez Toy Store November 2014 - November 2014
JMS Direct Inc December 2012 - December 2012
Sears Holdings Corporation November 2011 - November 2011
Donald Moore and Assocaites March 2011 - June 2011
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, electronic health record, EKG, Spirometry, Front Desk Work, Phlebotomy, Urinalysis, Sales, Medical Terminology, CPR Certified, Healthcare, Data Entry, Vital Signs, Telephone Skills
Education
Colorado Technical University 2014 — 2016
High School, Associates of Science in Healthcare Administrative Services, Senior
The Allen School 2010 — 2011
Certification in Medical Assistant, Certificate in Medical Assistant, 3.33
LIU Brooklyn 2008 — 2010
Nursing
Nazareth Regional High School 2006 — 2008
High School, General Academics, 2.75
Expanding Horizon-self employed December 2010 - Present
Time Warner Cable June 2014 - February 2015
Azle Community Caring Center October 2013 - May 2014
Weatherford College January 2013 - May 2014
MHMR of Tarrant County January 2013 - August 2013
Lake Worth ISD October 2011 - June 2012
Domino's Pizza March 2009 - August 2011
American Customer Care August 2006 - September 2008
Nationwide Papers October 1999 - March 2000
Pinkerton Security at GM August 1997 - October 1999
Skills
Customer Service, People Skills, Time Management, Customer Retention, Telecommunications, Teaching, Teamwork, Social Services, Training, Office 2010, Customer Satisfaction, Telephone Skills, Clerical Work, Data Entry, Microsoft Office, Team Building, Proofreading, Administrative..., Microsoft Office 2007, Public Relations, Addiction Recovery, Human Services, Substance Abuse, Customer Relations, MS Office Suite, Microsoft Office 2010, Speech Writing, Communication Written, Administrative Support, Clerical Duties, Christian, Teenagers, Mentoring, Women's Health, Parenthood, Google Email, Motivational..., Substance Use Disorders, Screenings, Client Counseling, Substance Abuse..., Group Therapy, Individual Assessment, Individual Counselling, Proactive self-starter, Motivated self-starter, Chemical Dependency, Call Centers, Supervisory Skills, Process Scheduler
Education
Weatherford College 2012 — 2014
Associate of Arts and Sciences (AAS), Human Services/Substance Abuse Counseling
Colorado Technical University 2007 — 2008
Associates of Science Degree, Accounting
Charter Communications April 2014 - Present
Time Warner Cable Business Class April 2013 - April 2014
Time Warner Cable Business Class July 2009 - April 2013
Time Warner Cable August 2008 - July 2009
Time Warner Cable April 2007 - August 2008
Insight Communications December 2000 - April 2007
Skills
Project Management, Financial Analysis, Financial Reporting, Financial Modeling, Budget Process, Sales Compensation, Compensation Structure..., Revenue Assurance, Management, Team Leadership, Process Improvement, Compensation Structures, Business Process..., Strategy, Forecasting, Cross-functional Team..., Analysis, Sales Management, Sales, Telecommunications, Sales Operations, CRM, Direct Sales, Business Strategy, Leadership, Enterprise Software, Oral & Written..., Analytics, Customer Retention
Education
Woodlan High School
Texas A&M University-Commerce
Master of Business Administration (MBA)
Colorado Technical University
Bachelor of Science, Business Administration - Finance
Indiana University Bloomington
Associate of Arts (AA), General Studies
Time Warner Cable December 2013 - Present
American Coradius International, LLC (ACI) 2011 - 2013
Bank of America November 2009 - May 2011
Skills
Customer Service, Mortgage Banking, Account Management, Project Management, Collections, Time Management, Loans, Insurance, Call Centers, Mortgage Lending
Education
Colorado Technical University 2010 — 2013
Bachelor's Degree, Business Administration and Project Management
Colorado Technical University 2009 — 2013
Bachelor of Applied Science (BASc), Project Management
TRICARE - Defense Health Agency June 2015 - Present
Time Warner Cable 2014 - Present
US Army 2008 - 2012
Skills
Government, Military, Military Experience, Military Operations, Program Management, Security Clearance, Security, Army, Command, Customer Service
Education
Colorado Technical University 2015 — 2019
Bachelor's Degree, Cyber/Computer Forensics and Counterterrorism
DIRECTV February 2015 - Present
IQNavigator February 2014 - Present
Time Warner Cable October 2014 - February 2015
DIRECTV 2015 - 2015
DIRECTV 2015 - 2015
Comcast July 2011 - December 2013
Comcast Denver 2011 - December 2012
Profitool Inc July 2009 - May 2011
Libra Technologies Inc April 2001 - July 2009
QStrategies 2000 - 2001
Skills
Unix, Servers, TCP/IP, Data Center, Solaris, Apache, DNS, IIS, Linux, Perl, Shell Scripting, System Deployment, Networking, Red Hat Linux, Security, Technical Support
Education
Colorado State University
Time Warner Cable January 2014 - Present
Aegis Communications Group, LLC March 2003 - December 2013
QWEST COMMUNICATIONS CORP June 2001 - March 2003
West Corporation July 2000 - June 2001
Skills
Call Center, BPO, Workforce Management, Vendor Management, Customer Satisfaction, Performance Management, Operations Management, Contact Centers, Outsourcing, Customer Experience, Process Improvement, Customer Service, Team Management, Team Building, Management, Leadership, Call Center Development, Telecommunications, Strategy, Call Centers, Business Development, Employee Engagement, Service Delivery, Business Process..., Offshoring, CRM, Customer Retention, Budgets, New Business Development, Training
Education
Colorado Technical University 2007 — 2010
BS, Managment
Time Warner Cable November 2000 - Present
United States Marine Corps August 1995 - Present
Skills
A+ Certified, Microsoft Office, Security Clearance, Information Assurance, Military Experience, Security, Military, DoD, Top Secret, Homeland Security, PeopleSoft, Salesforce.com, C++, Project Management
Education
Guilford College 2011 — 2013
Master of Business Administration (M.B.A.), Management Information Systems, General, 3.82 GPA
Colorado Technical University 2009 — 2011
Bachelors Business Administration, Technology Management, 3.9 GPA
Time Warner Cable October 2010 - October 2013
Comcast Communications Inc January 2008 - January 2010
Comcast Communications October 2004 - January 2008
Comcast Communications July 2000 - October 2004
Skills
Team Leadership, Training, Call Centers, Customer Retention, Customer Service, Time Management, Billing Systems, Telephone Skills, Customer Experience, Leadership, Troubleshooting, Process Improvement, Customer Satisfaction, Technical Support, Management, Employee Training, Team Building, Analysis, Sales, Outsourcing, Coaching, Microsoft Excel, Microsoft Office, Telecommunications, Telephony, Policy, Data Entry, Workforce Management, Customer Support, Vendor Management, Outlook, Team Management, Hiring, VoIP, Wireless, Interviews, Contact Centers, Recruiting, Human Resources, Project Planning, Administration, Software Documentation, Inventory Management, System Administration, Quality Assurance, IVR, System Deployment, Sales Operations, Operations Management, Cross-functional Team...
Education
Colorado Technical University
Bachelor of Science, Information Technology, 3.16
CCI Systems, Inc April 2015 - Present
King Communications October 2014 - Present
Synchronoss Technologies March 2010 - August 2014
Time Warner Cable August 2006 - March 2010
The Willis Group and Biotest Laboratories June 2003 - June 2005
DynCorp International October 1999 - June 2002
US Army October 1995 - October 1999
Skills
GIS Software, Fibre Design, Business Analysis, Software Tester, Technology Change...
Education
Colorado Technical University 2006 — 2008
Master of Business Administration (MBA)
Wittenberg University 1991 — 1995
Bachelor of Arts (B.A.), Russian Area Studies, 3.5
Time Warner Cable July 2014 - Present
Lowe's Home Improvement September 2013 - July 2014
Arcadence Consulting June 2007 - February 2013
Strayer University July 2012 - January 2013
Walmart February 2009 - January 2010
Colorado Technical University June 2007 - August 2008
Self Employed June 2005 - June 2007
Analog Devices 1996 - 2005
Lockheed Martin June 1987 - June 1996
RCD Components May 1986 - June 1987
Skills
Linux, Budgeting, System Administration, Testing, Troubleshooting, Problem Solving, Security, Team Leadership, Windows, Administration, Team Building, Process Improvement, Customer Service, Operating Systems, Strategic Planning, Documentation, Cisco, Computer Hardware, Customer Relations, Mentoring, Microsoft Office, Servers, XP, Supervisory Skills, PowerPoint, Excel, Unix, Data Analysis, Negotiation, VMware, Word, Inventory Management, Sun One LDAP, Sun StorEdge, Sun Storage, Sun Server, UFS, Automount, V240, Strategy, Project Management, Leadership, Management, Performance Management, Linux System..., TCP/IP, NetApp Filers, Computer Security, Wireless Networking, Human Resources
Education
Strayer University-Pennsylvania 2012 — 2013
Bachelor of Business Administration (B.B.A.), Management
Colorado Technical University 2007 — 2008
Associate of Science (A.S.), General Studies, 3.9
Hopkinton High
SEMA Construction, Inc. August 2015 - Present
IHS May 2015 - August 2015
Henry Wurst, Inc. August 2013 - May 2014
Time Warner Cable June 2013 - August 2013
Westwood College Online June 2011 - May 2013
4-H Youth Development August 2010 - May 2011
Wiley Post Elementary October 2009 - June 2010
Skills
Adult Education, Academic Administration, Microsoft Office, Academic Advising, Distance Learning, Student Development, Higher Education..., Tutoring, Event Planning, PowerPoint, Creative Writing, Customer Service, Educational Leadership, Data Analysis, Academic Writing, Instructional Technology, Spanish translation, Information Systems..., Teaching English as a..., Fundraising, Copy Editing, English, Program Development, Microsoft Excel, Student Engagement, Curriculum Mapping, Oracle Toad, Crystal Reports 2008, BusinessObjects Xcelsius, CA Clarity PPM, Business Intelligence, Reporting & Analysis
Education
Colorado State University 2013 — 2016
Master of Business Administration (MBA), Computer and Information Systems, 4.0
Oklahoma State University 2008 — 2009
M.S., Educational Technology: Media Specialist, 4.0
University of Oklahoma 2001 — 2006
B.A., English Literature, 3.2
BloodSource April 2015 - Present
Gap Inc. August 2013 - April 2014
Time Warner Cable August 2004 - August 2013
Ent Federal Credit Union May 2012 - October 2012
Texas Roadhouse March 2002 - July 2003
Skills
CCNA, CCNP, DOCSIS, BMC Remedy, Windows 7, Linux, VMware, Windows Server, Outlook, Protocols TCP/IP, Help Desk Support, Networking, LAN-WAN, Routers, Cisco Technologies, Cisco IOS, Switches, WAN, VPN, Software Installation, Technical Support, Customer Service, TCP/IP, Vendor Management, Team Building, Training, Team Leadership, Troubleshooting
Education
Colorado Technical University 2013 — 2014
Bachelor's degree, Information Technology, 3.0
Time Warner Cable July 2014 - Present
Time Warner Cable April 2009 - July 2014
Gresham Media 2006 - 2008
Tricon June 1999 - December 2001
Skills
Account Management, Customer Service, Sales Management, Sales Process, Call Centers, Team Leadership, Team Building, Team Management, Customer Experience, Training
Education
Colorado Technical University 2011 — 2012
Business
Southern Methodist University 1998 — 1999
Karl Storz Endoscopy April 2008 - Present
Toyota Motor Sales January 2005 - March 2008
Los Angles Philharmonic Association February 2002 - March 2005
Time Warner Cable 2002 - 2003
Ticketmaster Entertainment 1999 - 2002
Skills
Troubleshooting, Microsoft Excel, Customer Service, Microsoft Office, Account Management, Project Planning, Process Improvement, Team Building, Technical Support, Project Management, Sales, Microsoft Word, SAP, PowerPoint, Windows, Software Documentation, Customer Satisfaction, Windows 7, Leadership, Inventory Management, Research, XP, Training, Strategic Planning, Active Directory, Outlook, System Administration, Analysis, Computer Hardware, Call Centers, Time Management, Visio, Team Leadership, SharePoint, Quality Assurance
Education
Colorado Technical University-Online 2004 — 2006
Bachelor, Business Management
ITT Technical Institute-Torrance 1990 — 1992
Associate of Applied Science, Electronic Engineering Technology
AT&T July 2014 - Present
AT&T September 2011 - July 2014
AT&T October 2007 - September 2011
TIME WARNER CABLE December 2005 - November 2006
TIME WARNER CABLE May 2001 - December 2005
PageNet 1991 - 2000
Skills
Training, Operations Management, Program Management, Strategic Planning, Leadership, Management, Team Leadership, Customer Service
Education
Colorado Technical University 2012 — 2014
Bachelor's degree, Business Administration, Management and Operations
Richland Community College 1987 — 1992
Associate's degree, Accounting
SMU 1985 — 1987
Mechanical Engineering
AT&T December 2011 - Present
Time Warner Cable October 2009 - Present
2011 Time Warner Cable October 2009 - Present
Comcast 2005 - Present
nova information 2004 - Present
Big River Telephone 1999 - Present
uss dever ddg 76 1998 - Present
uss denver 1998 - Present
Pearson Ford 1998 - Present
Charter Communication December 2005 - October 2009
Skills
Telecommunications, Troubleshooting, Customer Service, Leadership, VoIP, Call Centers, Customer Satisfaction, Management, Audio Engineering, Team Building
Education
Colorado Technical University 2009 — 2011
Business, Management
Colorado Technical University
1; Business Management
Comcast University
Comcast University
Comcast University
Comcast University
Comcast University
HEAT Software (formerly FrontRange) March 2015 - Present
HEAT Software (formerly FrontRange) December 2013 - March 2015
Time Warner Cable October 2011 - December 2013
Time Warner Cable November 2009 - October 2011
Time Warner Cable April 2008 - November 2009
Hewlett-Packard June 2007 - April 2008
Skills
Troubleshooting, VoIP, Software Documentation, Networking, Telephony, System Deployment, VoIP protocols SIP, Wireshark, IIS, Active Directory, Microsoft SQL Server, SSRS, DHCP, HTML, CSS, JSON, C++, VB.NET, ASP.NET, Project Management, Cabling, Microsoft Office, Routers, Technical Support, BMC Remedy, Wireless Networking, Switches, Incident Management, Problem Management, TCP/IP, IP, Telecommunications, Cable Modems, LAN-WAN, Problem Solving, Critical Thinking, Visual Studio, Windows Server, .NET, VMware
Education
Colorado Technical University 2007 — 2013
Bachelor of Science (BS), Information Technology, 3.7
Colorado Technical University 2007 — 2011
Associate of Science (AS), Information Technology, 3.8
Atos May 2015 - Present
Atos May 2015 - Present
Kao Corp. September 2014 - December 2014
Time Warner Cable September 2011 - January 2014
Remke Markets June 2008 - December 2012
Time Warner Cable June 2009 - August 2010
Skills
Microsoft Office, Desktop Application..., Computer Hardware..., Computer Hardware..., Altiris Console, Customer Service, TCP/IP, VoIP, Telecommunications
Education
Colorado Technical University 2012 — 2014
Master's degree, Project Management, 3.0
Kentucky State University 2007 — 2011
Bachelor's degree, Information Technology, 3.2
Hughes Center 2004 — 2007
High School Diploma, Teaching and Technology, 2.0
State of Colorado September 2006 - March 2013
Time Warner Cable October 2000 - May 2006
Skills
Legal Research, PowerPoint, Government, Research, Mediation, Westlaw, English, Customer Service, Customer Retention, Microsoft Excel, Eclipse, Microsoft Office, Microsoft Word, Typing, Windows, Policy, Administration
Education
Colorado Technical University 2012 — 2014
Bachelor's Degree, Criminal Justice w/ Concentration in Human Services
Time Warner Cable June 2004 - Present
Time Warner Cable August 2009 - August 2012
Time Warner Cable November 2006 - August 2009
Skills
Wireless, Telecommunications, VoIP, IP, Broadband, Call Centers, MPLS, Telephony, Managed Services, Ethernet, Direct Sales, Mobile Devices, Customer Retention, Product Management
Education
Texas A&M University-Corpus Christi 2011 — 2015
Colorado Technical University 2008 — 2011
Associate's degree, Business Administration and Management, General
Time Warner Cable 2012 - Present
NOVO 1 June 2011 - September 2012
Skills
Customer Satisfaction, Call Centers, Data Entry, Filing, Windows 7, Avaya, Leadership, Fax, Invoicing, Customer Experience, Microsoft Office, Time Management, Team Leadership, Telephone Skills, Lotus Notes, Troubleshooting, Administrative..., Networking, Payroll, File Management, Cashiering, Clerical Skills, 10 Key, Internet Explorer, Microsoft Word, Technical Support
Education
Colorado Technical University 2009 — 2011
Associate's degree, Paralegal
Madisonville CISD 1974 — 1988
Associate's degree, paralegal
Envision Healthcare Corporation June 2010 - Present
Emergency Medical Services Corporation June 2010 - September 2011
Time Warner Cable July 2007 - June 2010
Time Warner Cable August 2004 - July 2007
Skills
Administrative Work, PeopleSoft, Call Center, Accident Investigation, Office Management
Education
Colorado State University 1991 — 1994
Bachelors, Psychology
Charter Communications March 2011 - Present
Thornton Consulting, LLC February 2003 - Present
Charter Communications March 2011 - December 2014
Time Warner Cable April 2008 - July 2009
Virgin Media May 2006 - October 2007
Charter Communications 2004 - 2006
AT&T Broadband September 1999 - February 2003
Skills
Billing, Billing Systems, Problem Solving, Requirements Analysis, Project Portfolio..., Business Process, Management, PMO, Program Management, Integration, Team Building, Cross-functional Team..., Testing, Databases, SOA, Business Analysis, Provisioning, Telecommunications, Call Centers, Process Improvement, Invoicing, Project Management, Budgets, Business Strategy, Broadband, Leadership, Troubleshooting, Software Development, Enterprise Software, Vendor Management, Business Process..., Mobile Devices, Strategy, Telecommunications..., Contract Management, Data Warehousing, Team Leadership, Service Delivery, IPTV, SDLC, VOD
Education
Colorado State University 2010 — 2011
PMP, Project Management Certificate Program
University of Denver 1998 — 1999
M.S., Telecommunications
Colorado State University 1986 — 1990
B.A, History
Time Warner Cable September 2014 - Present
Hewlett-Packard Ft Collins CO October 2010 - September 2014
Hewlett-Packard September 1986 - October 2010
Skills
Perl, Agile Methodologies, Debugging, Device Drivers, Linux, Shell Scripting, Testing, Unix, NAS, Subversion, Software Development, System Architecture, ClearCase, Distributed Systems, C, Embedded Systems, Embedded Software, Object Oriented Design
Education
Colorado State University 1984 — 1986
Masters, Computer Science
University of California, Davis 1979 — 1983
BS, Math/CS & Philosophy
Sacred Heart High School 1976 — 1979
High School
Time Warner Cable September 2013 - Present
Time Warner Cable September 2008 - September 2013
The Broadmoor September 2007 - August 2008
GEICO October 2006 - September 2007
Skills
Customer Service, Training, Call Centers, Customer Satisfaction, Customer Retention, Customer Experience, Leadership, Troubleshooting, Employee Training, Sales, Time Management, Team Building, Process Improvement, VoIP, Technical Support, Learning Management..., Cable Television, Coaching, Telecommunications, Recruiting, Virtual Training, Instructor-led Training, E-Learning, Instructional Design
Education
Colorado Technical University 2011 — 2013
San Diego State University-California State University 2003 — 2005
PlumChoice July 2009 - March 2015
7.62mm Firearms July 2013 - February 2014
Time Warner Cable May 2007 - March 2009
Geek Squad February 2005 - January 2007
Skills
Computer Hardware, Computer Software, Network Administration, Software, Active Directory, Windows 7, Windows Server, Norton Ghost, Citrix, A+ Certified, Laptops, Help Desk Support, Printers, Glock Armorer, Software Installation, Hardware, Windows XP, Technical Support, Workstations, Windows Vista, Hardware Support, Servers, Computer Repair, VPN, Operating Systems, DNS, Microsoft Exchange, VMware, Switches, Troubleshooting, Network Security, Networking, System Administration, Software Documentation, TCP/IP, CompTIA A+
Education
Colorado Technical University-Online 2005 — 2009
BS, Information Systems
Community College of the Air Force 2001 — 2003
Military Intelligence, General
Monument Real Estate Services January 2015 - Present
Independent Consulting May 2014 - December 2014
Assurant June 2008 - May 2014
FirstEnergy 2007 - 2008
Zoni Language Centers 2006 - 2007
Affinity Health Plan 2004 - 2006
Time Warner Cable 2002 - 2004
JDRF 2002 - 2002
Wolpoff & Abramson January 2001 - December 2001
Skills
Executive Coaching, Succession Planning, Leadership Development, Employee Engagement, Talent Management, Organizational..., Coaching, Organizational..., Performance Management, Employee Relations, Human Resources, Personal Development, Change Management, Performance Improvement, Staff Development, 360 Feedback, Culture Change, Emotional Intelligence, Management Development, Career Development, Executive Development, Cultural Transformation, Career Management, HR Strategy, Organizational Design, Conflict Management, Team Building, MBTI, Strategic Planning, Team Alignment, Talent Development, Organizational Change, Group Dynamics, Talent Assessment, Large Group Facilitation, Conflict Resolution, Instructional Design, Mentoring, Career Counseling, Stress Management, Organizational..., Interviewing, Adult Education, DISC, SuccessFactors, PeopleSoft, Lominger Competencies, BrassRing, Adobe Connect, Articulate Studio
Education
Florida International University 2009 — 2010
Master's Degree, Human Resources Management, 3.8 GPA
Colorado Technical University 2004 — 2006
Bachelor's Degree, Human Resources Management, 4.0 GPA
Time Warner Cable May 2015 - Present
Chartwells Higher Education Dining Services November 2014 - May 2015
Skills
Time & Attendance, Writing News Releases, Portfolio Management, Looking At the Big..., Organizational...
Education
Colorado State University-Pueblo 2011 — 2015
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Mesa Ridge High School 2007 — 2011
Diploma, General Studies
Pueblo Bank and Trust September 2014 - Present
Time Warner Cable May 2014 - September 2014
Motorola October 2012 - May 2014
Colorado State University-Pueblo August 2010 - August 2012
Publix Super Markets June 2007 - June 2009
Saint David's School June 2008 - August 2008
Skills
Computer Repair, Brewing, Programming, Microsoft Office, Computer Maintenance, Computer Hardware, Troubleshooting, Networking, Help Desk Support, VPN, Servers, MySQL, Network Administration, Windows, Software Installation, Network Security, Java, System Administration, Wireless Networking, Routers, Windows 7, Linux, Unix, Databases, SharePoint, Windows XP, Technical Support
Education
Colorado State University-Pueblo 2009 — 2014
Bachelor of Science (B.S.), Computer Information of Systems, Senior
Archbishop Mccarthy High School 2004 — 2009
Herbalife November 2012 - Present
SPAWAR August 2008 - June 2013
Time Warner Cable January 2006 - August 2008
Time Warner Cable January 2004 - January 2006
Skills
Computer Security, Information Assurance, Security, Vulnerability Assessment, IDS, Network Security, Linux, Penetration Testing, Java, TCP/IP, Unix, Microsoft Word, Apache, OS X, Networking, Firewalls, Intrusion Detection, Vulnerability Management, Windows, Microsoft SQL Server, Security Clearance, HTML, IPS, Systems Engineering, Team Building, Subversion, Customer Service, Microsoft Office, Distributed Systems, Solaris, Virtualization, Software Development, Hadoop, Perl, Python, Software Engineering, Bash, Computer Science, Object Oriented Design, Problem Solving, Information Technology, Information Security, Routers, Switches, Grasp New Concepts..., Teamwork, Entrepreneurship, Windows Server, PKI, MS OFFICE
Education
Colorado Technical University-Online 2006 — 2007
Bachelor of Science (BS), Computer Software Engineering, 3.5
Northern Arizona University 1998 — 1999
Computer Engineering
Southwestern College 1995 — 1997
Associate's Degree, Computer Software Engineering, 3.0
Pikes Peak Library District November 2014 - July 2015
Pikes Peak Library District November 2011 - November 2014
Microsoft - arvato Customer Services February 2010 - March 2011
Time Warner Cable June 2007 - November 2010
Skills
Technical Support, Customer Service, Team Leadership, Customer Satisfaction, Team Building, Process Improvement, Training, Cloud Computing, Cisco Technologies, Software Documentation, Vendor Management, Leadership, Project Management, Telecommunications, Windows 7, Time Management, Troubleshooting, Microsoft Office, Management, Call Centers, Networking, Account Management, Security
Education
Colorado Technical University 2011 — 2015
Bachelor's Degree, Information Technology - Security, Magna Cum Laude
Colorado Technical University
Master’s Degree, Information Technology Project Management
Homes for Independent Living of Wisconsin LLC June 2015 - Present
Menasha Joint School District November 2014 - June 2015
Alta Resources August 2014 - November 2014
Back In Black February 2014 - July 2014
Lycee Agricole de Hyeres September 2013 - December 2013
Athena Academy Anglais May 2013 - July 2013
Time Warner Cable January 2013 - April 2013
Skills
French to English, English to French, Sales, Sales Rep Training, Customer Service, Customer Retention, Customer Engagement, Customer Satisfaction, Customer Support, Work in A Fast Paced..., Computer Building, Teaching Reading, Teaching English as a..., Teaching Writing, Tutoring, Teaching Adults, Childcare, Peer Tutoring, Office Equipment, Microsoft Word, Microsoft Excel, Microsoft Office, Historical Research, MLA, APA, Call Centers, Writing, Education, French, Teaching, Time Management, Data Entry, Customer Experience, Leadership, Team Building, Account Management, Management
Education
Colorado State University_Global Campus 2013 — 2015
Master's degree, Health/Health Care Administration/Management, Graduate
University of Wisconsin-Green Bay 2006 — 2011
Bachelor of Arts (B.A.), History and Humanistic Studies, Graduate
l'Université du Sud Toulon-Var 2010 — 2010
Basic French Competency, French
Vantiv November 2014 - Present
Mercury Payment Systems (Aquired by Vantiv 2014) February 2012 - February 2015
Time Warner Cable January 1999 - December 2011
Global Services January 1996 - December 1998
US Army 1987 - 1991
Skills
Data Center, Disaster Recovery, ITIL, Strategy, Team Leadership, IT Operations, Leadership, Management, Broadband, IT Service Management, Change Management, Cross-functional Team..., Strategic Leadership, Leading Organizational..., Critical Infrastructure, Operational Excellence, Managed Services, Operations Management, Six Sigma, Optical Fiber, Strategic Planning, Troubleshooting, Leading Change, Project Management, Program Management, Networking, Integration
Education
Massachusetts Institute of Technology - Sloan School of Management
EC, Management and Leadership
Colorado State University-Global Campus
Organizational Leadership
Rockhurst University
Organizational Leadership
DeVry University
Technical and Operations Management
Nike April 2015 - Present
University of Portland November 2014 - Present
Catlin Gabel School September 2014 - Present
Amicale Steesel December 2013 - May 2014
Gigantes de Carolina August 2011 - October 2013
SEABL February 2013 - September 2013
Hobart Lady Chargers February 2012 - September 2013
WNBL Logan Thunder August 2012 - December 2012
Time Warner Cable November 2011 - January 2012
Clear Channel Communications June 2010 - August 2010
Skills
Communication Skills, Media Relations, Color Commentary, Organization, Sports Coaching, Public Speaking, Sports Marketing, Marketing Communications, Team Leadership, Sports Management, Sports, Basketball, Basketball Coaching, Social Networking, Player Development, Professional Sports, College Basketball, Sports Industry, Leadership, Time Management, Teamwork, Social Media, Athlete Development
Education
University of Wisconsin-Milwaukee 2007 — 2011
Bachelor of Fine Arts (BFA), Mass Communication/Media Studies
Colorado State University 2006 — 2006
General Studies
Cretin-Derham Hall High School 2002 — 2006
Time Warner Cable July 2015 - Present
Time Warner Cable June 2014 - Present
Time Warner Cable April 2014 - June 2014
Time Warner Cable April 2012 - April 2014
PODS March 2011 - April 2012
Skills
Customer Service, Warehousing, Warehousing Operations, Data Entry, Inventory Control, Sales, Microsoft Office, Microsoft Word, Microsoft Excel, Access, Call Centers, Project Management, Team Leadership, Training
Education
Colorado Technical University 2015 — 2017
Master of Science (M.S.), Organizational Leadership
Colorado Technical University-Online 2010 — 2014
Bachelor of Business Administration (B.B.A.), Information Technology
Trinity Valley Community College 2004 — 2006
A.A., Liberal Arts and Sciences/Liberal Studies
James Bowie High School
GED
Precision Broadband January 2015 - Present
Vantiv/Manpower October 2014 - November 2014
Datacom Specialists October 2012 - December 2012
Time Warner Cable April 2008 - December 2010
Skills
Customer Service, Dispatching, Help Desk Support, Computer Repair, Bookkeeping, Microsoft Office, Microsoft Excel, Communications skills, Skilled Multi-tasker, Information Technology
Education
Colorado Technical University 2014 — 2017
Bachelor of Applied Science (BASc), Network Management, A
Hamilton High School 1998 — 2001
High School Diploma, General, 3.0
Evolution Digital March 2015 - Present
Time Warner Cable March 2014 - March 2015
Time Warner Cable, Advanced Technology Group 2010 - March 2014
Time Warner Cable 2010 - 2010
EchoStar Corporation 2008 - 2009
OppenheimerFunds 2006 - 2008
Skills
Telecommunications, Marketing, Cable Modems, DOCSIS, Wireless, Cable Television, WiFi, Vendor Management, Broadband, IP, IPTV, TCP/IP, Ethernet, Wireless Networking, VoIP, Customer Service, Integration, Management, Microsoft Office
Education
Colorado State University
Bachelor of Science, Applied Computing Technology
Financial Education Services August 2014 - Present
Scott & White Health Plan April 2011 - Present
Scott & White Healthcare November 2008 - January 2011
Time Warner Cable January 1991 - August 2008
Skills
Technical Ability, Customer Service, Team Building, Process Improvement, Vendor Management, Business Development, System Administration, Visio, Process Scheduler, Project Management, Healthcare, Strategy, Strategic Planning, Account Management, Employee Benefits, Access, Program Management, Analysis, Contract Negotiation
Education
Colorado Technical University 2010 — 2012
Associates, Business, Management, Marketing, and Related Support Services
IMA of Colorado August 2013 - Present
Kelly Services April 2010 - August 2013
CableNetWorkz / CableNetWorkz January 2003 - April 2010
Time Warner Cable January 1988 - December 2002
Time Warner Cable June 1985 - January 1986
Skills
Customer Service, Customer Relations, Microsoft Office, Internal Communications, Marketing Communications, Writing, Editing, Word, Excel, Copywriting, Corporate Communications, Press Releases, Newsletters, Vendor Management, Outlook, Microsoft Word, Program Management, Microsoft Excel, Strategic Planning, Marketing, Project Management, Strategic Partnerships
Education
Colorado State University 1981 — 1985
Bachelor of Arts, Techical Journalism
Colorado State University 1981 — 1985
B.A, Technical Journalism
Cisco Systems July 2007 - Present
Time Warner Cable January 2000 - July 2007
Skills
Unified Communications, Solution Selling, Channel, Cisco Technologies, Salesforce.com, Sales Process, Cross-functional Team..., Cloud Computing, SaaS, Channel Partners, Sales Operations, Selling, Networking, Sales, Professional Services, Forecasting, Managed Services, Go-to-market Strategy, Direct Sales
Education
Colorado Technical University 2009 — 2011
Master of Science (M.S.), Management with Project Management Concentration, 3.79
Shaw University 2003 — 2007
Bachelor of Science (B.S.), Business Management
Think Outside the Cubicle January 2012 - Present
Colorado Technical University Online November 2010 - Present
Andrews International December 2009 - November 2011
Time Warner Cable July 2008 - November 2009
Walmart October 2003 - July 2008
Skills
Computer Literate, Intelligence, Social Media, Social Networking, Troubleshooting, Photoshop, Digital Photography, Adobe Audition, InDesign, Illustrator, Imagination, Creativity Skills, OS X, Public Speaking, Graphic Design, Customer Service
Education
Colorado Technical University 2010 — 2014
BS, IT/ Web Development Focus
Easton Area High School 1985 — 1988
High school Diploma, HVAC
Time Warner Cable October 2011 - Present
The Insurance Market February 2008 - October 2008
Domestic Violence Interventions February 2005 - December 2005
Skills
Telecommunications, Call Centers, VoIP, Troubleshooting, Wireless, IP, Broadband, Ethernet, Customer Experience, TCP/IP, Customer Satisfaction, Technical Support
Education
Colorado Technical University 2003 — 2009
Associate of Arts and Sciences (A.A.S.), Criminal Justice/Safety Studies
Time Warner Cable 2014 - Present
Sidera Networks/Lightower Fiber Networks 2011 - 2014
Sidera Networks 2011 - 2013
Level 3 Communications 1998 - 2010
Skills
Telecommunications, Co-location, MPLS, Managed Services, Ethernet, Fiber Optics, DWDM, IP, Optical Fiber, Data Center, Computer Network..., Wireless, Network Design, Vendor Management, Unified Communications, Cross-functional Team..., Metro Ethernet, Switches, Management, Network Engineering, CRM, WAN, Telephony, Network Architecture, SIP, Broadband, Internet Services, Cisco Technologies
Education
Colorado Technical University
Associate of Science, Business Administration and Management, Summa Cum Laude
Kingsborough Community College
Fujitsu Network Communications June 2010 - Present
Time Warner Cable September 2009 - May 2010
DISA June 2007 - December 2008
CSC April 2005 - June 2007
Tek Systems 1999 - 2001
Education
Colorado State University 2000 — 2007
Comcast January 2011 - Present
Comcast February 2010 - February 2011
Comcast June 2008 - March 2010
Time Warner Cable 2000 - 2006
Skills
Training, Call Centers, Telecommunications, Customer Retention, Performance Management, Team Building, Customer Experience, Vendor Management, Call Center, Employee Engagement, Process Improvement, Team Leadership, Leadership, Management, Leadership Development, Training Delivery, Workforce Planning, Call Center Development, Needs Analysis, Coaching, Workforce Management, Cross-functional Team..., Employee Relations, Strategy, Interviews, Onboarding, Recruiting, Talent Acquisition, Organizational..., Personnel Management, Change Management, Broadband, Talent Management, Organizational..., Project Management, Human Resources, Employee Training, VoIP, Customer Satisfaction, Account Management, Program Management
Education
Colorado State University-Global Campus 2015 — 2017
Master of Science (MS) Organizational Leadership, Human Resources and International Management
State University of New York College at Oneonta 1988 — 1992
Bachelor of Arts (B.A.), English
Laurens Central HS
Time Warner Cable April 2012 - Present
Meyer Natural Angus May 2011 - May 2012
Dakota Brown Consulting (Meyer Natural Angus) May 2011 - March 2012
TrueBridge Resources December 2010 - November 2011
LodgeNet August 2007 - March 2011
Service Magic Inc May 2006 - August 2007
ServiceMagic 2006 - 2007
EDS/Sun Microsystems September 2005 - May 2006
Robert Half/ CSC-Airforce September 2004 - November 2004
Hewlett-Packard August 2003 - July 2004
Skills
CA Clarity, SQL, Crystal Reports, Oracle SQL, PL/SQL, Integration, Business Analysis, Software Documentation, Requirements Analysis, Project Planning, Project Coordination, Web Project Management, Business Strategy, HTML, Active Directory, Tomcat, Business Objects, Strategy, Leadership, Microsoft Office, MS Project, Project Implementation, MS Office Suite, MS-DOS, Unix, Requirements Gathering, Software Project...
Education
Colorado Technical University 2001 — 2004
Information Technology Management
Time Warner Cable April 2014 - Present
Time Warner Cable October 2009 - April 2014
Time Warner Cable March 2007 - February 2010
Adelphia March 2005 - March 2007
Adelphia November 2003 - March 2005
Code:Net March 2003 - November 2003
Skills
Telephony, VoIP, Technical Support, Call Centers, Troubleshooting, Routers, Telecommunications, TCP/IP, Ethernet, Customer Satisfaction, Workforce Management, Call Center, Network Administration, Enterprise Software, Customer Experience, Customer Retention, Wireless
Education
Colorado State University-Global Campus 2010 — 2014
Bachelor's Degree, Information Technology
DeVry University 2001 — 2003
Associate's Degree, Computer Information Systems
Time Warner Cable Independent RepresentativeNorth American PowerOctober 2014 - Present
Diana's Solutions June 2014 - Present
R.I.S.E. (Re-Instituting Stronger Education) May 2014 - Present
Tax Back, Inc. dba Jackson Hewitt Tax Service January 2008 - Present
Time Warner Cable August 1985 - Present
Fashion Bug August 2003 - January 2013
Skills
Customer Service, Customer Satisfaction, Microsoft Office, PowerPoint, Process Improvement, Microsoft Word, Inventory Management, Budgets, Outlook, Event Planning, Microsoft Excel, Management, Team Building, Call Centers, Troubleshooting, Team Leadership, Operations Management, Leadership Development, Recruiting, Customer Retention, Telecommunications, Time Management, Training, Sales, Access, Leadership, Coaching, Strategic Planning, Account Management, Forecasting, Social Networking, Accounting, Marketing, Human Resources, PeopleSoft, Employee Relations, Analysis, Retail, Invoicing, Public Speaking
Education
Colorado Technical University 2013 — 2016
Bachelor of Arts (BA), Criminal Justice/Law Enforcement Administration
University of Phoenix 2005 — 2007
Associate of Arts (A.A.), Accounting
Seagate Technology October 2014 - Present
Seagate Technology May 2013 - Present
Oracle 2011 - 2013
Oracle 2010 - 2011
AreaWest Consulting 2005 - 2011
Technical Ventures LLC 2008 - 2010
Sun Microsystems 2005 - 2010
StorageTek 2003 - 2005
Time Warner Cable 2002 - 2003
MapQuest 1999 - 2001
Skills
Cloud Computing, Solaris, Storage, Cross-functional Team..., OEM Engagement and..., Data Center, VMware, NAS, TCP/IP, Operating Systems, Perl, Product Development, Unix, Virtualization, Oracle Enterprise..., Sun, Troubleshooting, SAN, Engineering Management, Product Management, Software Development, High Availability, Enterprise Storage, Enterprise Software, Oracle, System Architecture, Disaster Recovery, Enterprise Architecture, Storage Area Networks, Shell Scripting, Storage Virtualization, Hardware, Integration, Cluster, Pre-sales, SaaS, Storage Management, Storage Architecture, Servers, Storage Solutions, Server Architecture, HP-UX, Fibre Channel, Solution Architecture, RAID, HP, Sales Enablement, Red Hat Linux, Brocade, NetApp
Education
Colorado State University-Global Campus
Bachelor of Science in Business Management, Business Administration, Management and Operations
C.H.I Institute
Associate's Degree, Computer Engineering
Financial Education Services January 2015 - Present
Keller Williams Chervenic Realty October 2012 - Present
Self Employed June 2009 - Present
Time Warner Cable February 2007 - February 2011
Jackson/Lockhart Properties February 2004 - September 2010
Skills
Listing Specialist, Buyers Agent, Investment Properties, First Time Home Buyers, Telecommunications, Wireless, Direct Sales, Account Management, Call/Put Options, Sales, Selling, Relocation Buyers, Stocks, Contract Negotiation, Referrals, Real Estate, Relocation, Marketing Strategy, Entrepreneurship, Sales Management, Trading, Short Sales, Foreclosures, Online Marketing, Customer Retention, New Business Development, Marketing, Negotiation, Rentals, Market Analysis, Property Management, Sellers, Residential Homes, Sales Process
Education
Hondros College 2012 — 2012
Real Estate
Colorado Technical University 2009 — 2011
Master's degree, Information Technology Network Security
Kent State University 1998 — 2003
Bachelor of Business Administration (B.B.A.), Management/Marketing
Time Warner Cable October 2004 - Present
Comcast Cable September 1997 - March 2003
MCI Corporation March 1993 - September 1997
Skills
Call Centers, Vendor Management, Computer Network..., Process Improvement, Telecommunications, Broadband, Global Network..., Network Centric..., Cable Networks, Management, Technical Support, ITIL, Wireless, SharePoint, Project Management, VoIP, Networking, Network Security, Security, Testing, Program Management, Cable Television, Team Leadership
Education
Colorado State University-Global Campus 2015 — 2017
Master - Information Technology Management
Eckerd College 1984 — 1988
Bachelors, Business Management
Dartmouth College - The Tuck School of Business at Dartmouth
Business Engagement for the Security Professional
Time Warner Cable September 2009 - Present
Time Warner Cable May 2009 - September 2009
Vericept Corporation December 2008 - March 2009
Comcast Cable August 1999 - September 2008
Comcast 2000 - 2008
Skills
SDLC, Scrum, Agile Methodologies, Testing, Set Top Box, Integration, Troubleshooting, Quality Assurance, Broadband, Project Management, Linux, Management, Web Services, VOD, Leadership, Business Intelligence, TCP/IP, Unix, Telecommunications, SQL, Program Management
Education
Colorado Technical University-Greenwood Village 2008 — 2015
Master of Science (MS), IT Project Management
Colorado Technical University 2007 — 2015
Master's Degree, IT Project Management
Rally
Certified ScrumMaster, Agile Software Development
Colorado Technical University 2003 — 2006
BS ITM, IT Management
Front Range Community College 1993 — 1998
AAS, Electronics
AT&T August 2012 - Present
Broadband Services April 2010 - August 2012
Cable Lock April 2009 - May 2010
Comcast Cable April 2007 - March 2009
Comcast - North Central Division 2001 - 2009
Time Warner Cable September 2005 - April 2007
Skills
Broadband, Wireless, Troubleshooting, Vendor Management, Fiber Optics, IP, LAN-WAN, Telephony, Network Engineering, Customer Satisfaction, Provisioning, Managed Services, Data Center, BMC Remedy, Customer Retention, Unified Communications, Networking, Cross-functional Team..., Computer Network..., Customer Experience, Routers, Cisco Technologies, Ethernet, Switches, VoIP, Call Center, DSL, Avaya, WAN, Technical Support, Network Design, Management, VPN, Help Desk Support, Routing
Education
Colorado Technical University 2012 — 2017
B.S. in IT - Enterprise Management, Information Technology, In Progress
Houston Community College 1998 — 1999
n/a, IT / Network Engineering
Markit August 2013 - Present
Charles Schwab July 2011 - August 2013
Charles Schwab June 2011 - June 2013
Time Warner Cable June 2010 - August 2010
Self Employed January 2008 - May 2010
Skills
Data Modeling, Informatica, Software Development, Teradata, SQL, JavaScript, ETL, SSIS, SSRS, Hadoop, Integration, Microsoft Office, HTML, Microsoft SQL Server, Databases, Analysis Services, SDLC, HDFS, Hive, Cloudera, Cassandra, SSAS, Spark, Big Data Analytics, Big Data
Education
Colorado State University 2006 — 2010
Applied Computing Technology, Computer Science
Time Warner Cable August 2012 - Present
Time Warner Cable Content OPS/ Content Engineering December 2010 - September 2012
SeaChange International November 2008 - December 2010
Time Warner Cable Media Sales December 2004 - November 2008
Skills
IPTV, VOD, MPEG, Digital TV, IP, Interactive TV, MPEG2, Ethernet, Telecommunications, Streaming Media, Set Top Box, Digital Video, TCP/IP, Cable Television, RF, Integration, Broadcast, Satellite, Video, Conditional Access, Broadcast Television, Advanced Advertising, Digital Program..., MPEG-4, System Architecture, Advertising, Interactive Advertising
Education
Colorado State University-Global Campus
Bachelor of Science (BS) Information Technology
Time Warner Cable North East Region/National Division - Centennial CO 2008 - 2010
Time Warner Cable August 2006 - January 2009
Gulley Greenhouse 2000 - 2003
C. C. Enterprises 1999 - 1999
Lanscape Design and Construction 1998 - 1998
Skills
Troubleshooting, Call Center, Cisco Technologies, Technical Support, VoIP, Telecommunications, Routers, Broadband, Switches, TCP/IP, IP
Education
New Horizons Computer Learning Centers 2003 — 2004
Network Administration
Colorado State University 1997 — 2000
Pre Landscape Architecture
University of Northern Colorado 1988 — 1990
General Education
AT&T Mobility June 2013 - Present
ScriptPro November 2006 - May 2010
ScriptPro Inc November 2006 - May 2010
Time Warner Cable March 2006 - November 2006
Pomeroy IT Solutions January 2006 - March 2006
Drawbase Software July 2002 - July 2005
Skills
Troubleshooting, SharePoint, Servers, Quality Assurance, Technical Support, Microsoft Office, Call Centers, Process Improvement, Visio, Training, Databases, Project Management, Customer Service, Risk Management, Management, Software Documentation, Software Installation
Education
AT&T University
Six Sigma Green Belt, Six Sigma principles
Colorado Technical University 2004 — 2006
BSBA, Information Technology
University of Florida 1995 — 1999
Electrical Engineering
Total Lending Concepts February 2012 - Present
Time Warner Cable December 2007 - Present
BW Systems April 2006 - November 2007
Education
Colorado Technical University
Bachelor of Science, Computer System Security
Colorado Technical University
Bachelor of Science, Computer System Security
The Richard R. Neuman household December 1999 - Present
Time Warner Cable December 2003 - August 2009
Time Warner Cable December 2003 - August 2009
Computer Horizons June 1998 - February 2001
MCI/WorldCom June 1998 - February 2001
The Corporation of The City of Calgary March 1989 - April 1998
Education
Colorado Technical University 2001 — 2003
MBA, Project Mgmt, concentration on Information Systems Security
Southern Alberta Institute of Technology 1981 — 1983
Diploma, Computer Technology, Computer Technology, Commercial option
University of Calgary 1964 — 1976
Bachelor's Degree, Psychology/Sociology
Colorado Technical University
MBA; Certificate, Project Management; Information Systems Security; Information Systems Security
Southern Alberta Institute of Technology, Calgary
Diploma, Computer Technology, Commercial Application
The University of Calgary, Calgary
BA, Psychology/Sociology
Time Warner Cable November 2014 - Present
RSA, The Security Division of EMC October 2011 - November 2014
Actuate October 2007 - September 2011
Landmark Builders of Blue Springs March 2000 - October 2007
Skills
Microsoft SQL Server, SQL, Technical Support, Troubleshooting, Oracle, Testing, Windows Server, CRM, RSA Archer eGRC, IIS, Customer Service, Product Management, Project Management, MySQL, Technical Documentation, Linux, Java
Education
Colorado Technical University 2006 — 2010
Bachelors of Science in Information Technology, Information Technology Security
Cole Haan, Inc September 2007 - June 2008
Lithia Volkswagen October 2005 - September 2007
Time Warner Cable May 2004 - August 2005
Skills
Networking, C++, Microsoft Word, English, Multilingual, French, Telecommunications, Troubleshooting, Cabling, Technical Support, BMC Remedy, Computer Hardware, Routers, Call Center, VoIP, TCP/IP, XP, Software Installation, Switches, Avaya
Education
Colorado Technical University 2005 — 2007
Master's Degree in B.A, Project Management
American Intercontinental University 2002 — 2005
2003Bachelor's Degree, Information Technology
Polytechnic University of Kiev 1993 — 2002
Bachelor's Degree, Biomedical Electronic
Level 3 Communications November 2012 - Present
Time Warner Cable December 2011 - November 2012
Kforce Inc, DISYS, Artech Information Systems, National CineMedia (NCM) and Veriant August 2010 - December 2011
TeleTech November 2009 - August 2010
Jones Interactive November 2007 - November 2009
Qwest Communications January 2000 - November 2007
Skills
Broadcast, Networking, Operating Systems, Telecommunications, VoIP, Troubleshooting, Technical Support, Windows, System Administration, Network Architecture, Computer Hardware, Integration, XP
Education
Regis University 2012 — 2016
Master of Science (MS), Systems Engineering
Jones International University 2008 — 2010
Master of Business Administration (MBA), Information Security Management
Colorado Technical University 2001 — 2004
Bachelor of Science (BS), Information Technology
Fayetteville Technical Community College 1991 — 1994
Associate of Applied Science (AAS), Electronic Engineering Technology
tw telecom, inc. 2002 - Present
tw telecom 1996 - 2002
Time Warner Cable 1992 - 1996
Time Warner Cable 1986 - 1992
Time Warner Cable 1982 - 1986
Skills
Co-location, Telecommunications, Optical Fiber, DWDM, Contract Negotiation, Managed Services, Fiber Optics, Broadband, SDH, Telephony, Vendor Management, OSP Construction, OSP Engineering, Project Management, Networking
Education
Colorado State University
Bachelor of Science (BS), Construction Management
Time Warner Cable May 2015 - Present
Time Warner Cable May 2013 - May 2015
Time Warner Cable January 2013 - May 2013
Time Warner Cable January 2008 - January 2013
Professional Broadband Inc February 2006 - December 2007
Skills
Cabling, Call Center, Troubleshooting, VoIP, Technical Support, High Speed Data, High Speed Networks, Management, Quality Management, Information Security, Computer Security, Risk Assessment, TCP/IP, Project Management, Customer Service, DNS, Firewalls, Networking, Network Security, Leadership, Telecommunications, Team Building, Process Improvement, Security, Team Leadership, Telephony, Coaching, Customer Satisfaction, Analysis, Call Centers
Education
Colorado Technical University 2012 — 2013
Master of Science, Information System Security
University of North Carolina at Pembroke 2002 — 2005
BA, History
Time Warner Cable May 2013 - Present
Time Warner Cable January 2011 - May 2013
Time Warner Cable April 2006 - January 2011
Connecticut Children's Medical Center December 2000 - April 2006
Skills
Employee Relations, Human Resources, Project Planning, Project Management, Organizational..., HRIS, Compensation Structure..., Compliance, JCAHO, FCC, Wage & Hour, Recruiting, Change Management, Operations Management, Budget Process, Budget Reconciliation, Management, Leadership, Performance Management, Training, Talent Management, Applicant Tracking..., College Recruiting, Team Building, Compensation Structures, Employee Engagement, Talent Acquisition
Education
University of Hartford 1997 — 2000
MFA, Ceramics
Colorado State University 1989 — 1995
Ceramics, Bachelor Fine Art
Premier Yarns, Inc September 2014 - Present
Time Warner Cable May 2014 - July 2014
AFL Network Services February 2014 - April 2014
City of Charlotte August 2013 - February 2014
Tryon Distributing March 2012 - July 2013
Integra Staffing December 2011 - March 2012
Collabera October 2011 - November 2011
Talent Bridge May 2011 - July 2011
Cruise Lines International Association February 2007 - September 2010
Ajilon January 2007 - August 2007
Skills
Quickbooks, Solomon, Creative Problem Solving, General Ledger, Financial Reporting, Budget Development and..., Cash Management, Cross-functional Team..., Regulatory Documentation, Contract Management, Turnaround Experience, Compliance, Internal Controls, Microsoft Dynamics SL, Auditing, Nonprofits, Financial Analysis, Account Reconciliation, SAP, Accounting, Microsoft Office, Finance, Budgets, Business Development, GAAP, Process Improvement, Advanced Excel skill
Education
Colorado Technical University 2009 — 2010
MBA, Accounting, 3.75
Colorado Technical University 2009 — 2010
Master of Business Administration, Accounting, 3.70
2009 2008 — 2009
Bachelor of Science, Accounting, 3.75
T-Mobile October 2013 - July 2014
Time Warner Cable July 2010 - August 2013
Hewlett-Packard September 2006 - April 2010
ICT Group February 2005 - September 2006
Eterm.com March 2004 - February 2005
Circuit City April 2002 - February 2004
Wide Open West August 2001 - January 2002
Oracle May 2000 - June 2001
Circuit City August 1996 - May 2000
Skills
Windows 7, Windows Server, Help Desk Support, Technical Support, Windows Vista, XP, Servers, Active Directory, Networking, Software Installation, Databases, HP, Customer Service, Troubleshooting, Computer Hardware, LAN-WAN, Windows XP, Call Centers, Routers
Education
Colorado Technical University 1996 — 1997
Computer Science
Lewis Palmer High School 1993 — 1996
Pearson - Assessment & Instruction 2014 - Present
Time Warner Cable 2013 - 2014
Time Warner Cable 2010 - 2013
U.S. Army 2009 - 2010
US Army February 2009 - May 2009
US Army June 2008 - February 2009
Skills
Air Force, Intelligence, Operational Planning, Defense, Information Technology, Signals Intelligence, Computer Networking, JavaSE, Army, Relational Databases, Microsoft Office, Remote Access, Customer Service, Technical Support, SIGINT, Briefing, Target Development, Research, Customer Satisfaction, Training, Troubleshooting
Education
Colorado Technical University 2011 — 2014
Bachelor's degree, Information Technology
Cochise College 2008 — 2009
BS, Intelligence Operations
Time Warner Cable June 2010 - Present
Skills
Java, Unix, OCAP, Embedded Systems, Object Oriented Design, Embedded Software, Software Engineering, System Architecture, Agile Methodologies, Software Design, Software Development
Education
Rutgers, The State University of New Jersey-New Brunswick 2007 — 2010
Bachelors, Computer Science
Colorado State University 2006 — 2007
Time Warner Cable August 2013 - Present
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word
Education
Colorado Technical University 2009 — 2012
Time Warner Cable 2002 - Present
BoldTech Systems 2000 - 2002
Verizon Wireless 1994 - 2000
Skills
Integration, Telecommunications, Requirements Analysis, Visio, vertex, peoplesoft, Custom Software..., taxware, SQL Server, Oracle SQL, Oracle, Microsoft SQL Server, Commtax, CCH Suretax, Tax, Access, Process Improvement, Vendor Management, Business Intelligence, PeopleSoft, Billing Systems, Business Analysis, Sarbanes-Oxley Act, Requirements Gathering
Education
Colorado State University 1994 — 1998
Bachelor's Degree, Finance
Colorado State University 1989 — 1993
BS, Finance
M&T Bank July 2015 - Present
New Era Cap April 2014 - July 2015
M&T Bank September 2013 - April 2014
SofTrek Corporation February 2012 - October 2013
Time Warner Cable January 2007 - January 2012
Skills
Databases, SQL, Troubleshooting, Training, Testing, Business Intelligence, Computer Hardware, Windows Server, Software Development, Jasper Reports, Agile Methodologies, Software Documentation, Oracle, Visio, Business Analysis, iReport, Network Security, SDLC, Networking, Management, Business Objects, Information Design
Education
Colorado Technical University 2015 — 2016
Master of Science in Information Technology, Data Modeling/Warehousing and Database Administration
Oracle Academy at Erie Community College
University of Phoenix
Bachelors, Science IT Software Engineering
Western International University
Associates, Business Administration
Account Executive at New Horizons Computer Learning Center - 5 Point Enterprises March 2012 - March 2013
Clearwire September 2009 - August 2010
Time Warner Cable April 2006 - September 2009
Skills
Call Center, New Business Development, Account Management, Salesforce.com, Business Development, Selling, Product Marketing, Telecommunications, Direct Sales, CRM, Strategic Partnerships, Enterprise Software, SaaS, Consulting, Recruiting, Customer Retention, Sales Management, Channel Partners, VoIP, Sales Presentations, Cloud Computing, Sales Operations, Management, Networking, Training, Team Building, Sales Process, Call Centers, Lead Generation, Sales, Cold Calling, B2B, Leadership, Managed Services, Technical Recruiting, Solution Selling, Team Leadership, Cross-functional Team..., Customer Experience, Customer Satisfaction, Professional Services, Unified Communications
Education
Colorado Technical University-Online 2011 — 2014
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
NMS
Travelers May 2014 - Present
Zynex Medical June 2012 - Present
Time Warner Cable January 2007 - September 2010
Time Warner Cable 2007 - 2010
Skills
fully bilingual English..., Account Management, Customer Service, Sales, Microsoft Office, Salesforce.com, Team Building, Marketing, Public Speaking, Sales Operations, Microsoft Excel, Microsoft Word, Management
Education
Colorado Technical University 2009 — 2013
Bachelor of Applied Science (B.A.Sc.), Human Services, General
Scott & White Healthcare November 2008 - Present
Time Warner Cable June 2003 - August 2008
Time Warner Cable January 1991 - June 2003
Skills
Healthcare, Healthcare Management, Hospitals, Team Building, HIPAA, Process Improvement, Customer Service, Healthcare Information..., EMR, Training
Education
Colorado Technical University 2010 — 2012
Associate's degree, Business Administration and Management, General
Time Warner Cable March 2007 - Present
Time Warner Cable 1999 - 2007
Time Warner Cable 2001 - 2006
ADT Security Services 1998 - 1999
Hollywood Video 1996 - 1998
Skills
Customer Service, Management, Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Office, Training, Software Documentation, Call Centers, Customer Satisfaction, Internet Troubleshooting, Troubleshooting, Cable Television, Cable Modems, Data Entry, Sales, Quality Assurance, Technical Support, Customer Retention, Coaching, DOCSIS, Cable Broadband
Education
Colorado State University 1993 — 1995
Colorado Technical University
Time Warner Cable June 2008 - November 2008
Verizon Business April 2007 - December 2007
Electronic Data Systems (EDS) June 1996 - December 2006
Education
Colorado Technical University 2011 — 2015
Criminal Justice
FTS USA May 2013 - August 2013
CenturyLink January 2013 - May 2013
Comcast Cable June 2009 - January 2013
Comcast Cable November 2004 - June 2009
Time Warner Cable February 2004 - November 2004
Global Solutions Electronics Company July 2003 - February 2004
Time Warner Cable March 1999 - July 2003
Sprint August 1998 - March 1999
US Navy October 1995 - May 1998
US Navy July 1993 - October 1995
Skills
Telecommunications, Project Management, Wireless, Troubleshooting, VoIP, Java, TCP/IP, Requirements Analysis, IP, Testing, Mobile Devices
Education
NCTI Advanced Technician 2004 — 2005
Broadband Internet and Cable TV Coursework, 3.8 GPA
NCTI System Technician 2002 — 2003
Broadband Internet and Cable TV Coursework, 4.0 GPA
McHenry County College 1996 — 1997
Computer Science / Information Systems Coursework, 3.8 GPA
Naval Recruiter, Naval Leadership 1993 — 1995
Persuasive Communication Certification
Naval Fire Control (Class A & C)/ Navy Nuclear Power 1990 — 1992
Colorado State University 1987 — 1988
Mathematics and Computer Science
Time Warner Cable February 2005 - Present
Wyndham Hotels and Resorts March 2001 - November 2004
Skills
•WAN/LAN/Network..., •High Speed Internet,..., •Professional..., •Create Job Aids/New..., •Fluent in Microsoft..., Software Documentation, Troubleshooting, DNS, Training, Customer Service, Management, Networking, TCP/IP, Strategic Planning, Team Building, Program Management, VoIP
Education
Colorado Technical University 2011 — 2013
Master's degree, Homeland Security, A
Colorado Technical University 2004 — 2011
Bachelor's degree, Information Technology, B
United States Army National Guard February 2013 - Present
Time Warner Cable November 2006 - Present
Skills
Telecommunications, VoIP, Troubleshooting, Wireless, IP, Cisco Technologies, TCP/IP, Customer Service, Ethernet, Telephony, Broadband
Education
Colorado Technical University-Online 2011 — 2014
Bachelor of Science (BS), Criminal Justice- Homeland Security and Emergency Management
Time Warner Cable February 2015 - Present
Time Warner Cable November 2012 - February 2015
Time Warner Cable November 2009 - November 2012
Time Warner Cable February 2006 - October 2009
Skills
Routers, Telephony, Broadband, Telecommunications, Microsoft Excel, Process Improvement, Change Management, System Administration, Professional..., Training & Development, Management, Networking, VoIP, Computer Network..., Project Coordination, Ethernet, VBA, Microsoft Word, Productivity Tools, PowerPoint, Outlook, Data Analysis, Windows XP Pro, Windows 7, People Development, Job Coaching, Organization, Flow Charts, Technical Documentation
Education
Colorado Technical University 2008 — 2013
Bachelor of Applied Science (B.A.Sc.), Network and System Administration/Administrator
Time Warner Cable May 2013 - Present
US Army September 2001 - December 2012
Education
Colorado Technical University 2013 — 2017