Time Warner Cable
Industry: Cable television company
DescriptionTime Warner Cable was an American cable television company. Before it was purchased by Charter Communications on May 18, 2016, it was ranked the second largest cable company in the United States by revenue behind only Comcast, operating in 29 states. Successor: Spectrum Headquarters: New York City, New York, United States Founded: 1992, United States of America Ceased operations: May 18, 2016 Parent organizations: Charter Communications, Comcast, Spectrum Management Holding Company, LLC Subsidiaries: NaviSite, Time Warner Cable Enterprises LLC,
Time Warner Cable List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Time Warner Cable. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Time Warner Cable Salaries. You can even request information on how much does Time Warner Cable pay if you want to. Learn about salaries, pros and cons of working for Time Warner Cable directly from the past employees.
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15,986 Time Warner Cable employees in database. Find out everything there's to know about Time Warner Cable employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Time Warner Cable Employees
CITCO Fund Services September 2014 - Present
ProFound House Productions December 2009 - Present
Time Warner Cable October 2009 - August 2014
TEKsystems October 2009 - December 2009
Impact Business Group February 2007 - March 2009
Two Youth And An Elder Productions September 2006 - January 2009
Sparrow Health Assignment February 2008 - December 2008
Impact Business Group February 2007 - December 2008
Steelcase Assignment February 2007 - February 2008
Sparrow Health System 2008 - 2008
Skills
VMware, IIS, Citrix, Visio, XP, Microsoft SQL Server, Windows Server, Software Documentation, Microsoft Exchange, SQL, MS Project, VBScript, Altiris, T-SQL, HTML, PHP, Windows 7, Servers, Active Directory, MySQL, Database Modeling, IT Asset Management, Software Licensing..., Commercial Photography, Wedding Photography, Event Photography, Portrait Photography, DNS, Windows XP, Security, Operating Systems
Education
Davenport University 2005 — 2006
Davenport University
National Institution of Technology 1998 — 1999
Certificate, Computers and Electronics
National Institute of Technology; Corinthian Schools, Inc
Certificate, Computers and Electronics
Ottawa Hills High School 1994 — 1997
Diploma, General
Time Warner Cable August 2014 - March 2015
Market Source, Inc October 2012 - August 2014
Best Buy March 2011 - October 2012
Hewlett-Packard October 2009 - February 2011
College America December 2008 - February 2010
Ranger Computers & Consulting Services August 1996 - June 2008
Skills
Vendor Partnerships, Sales, Leadership, Customer Satisfaction, Merchandising, B2B, Training, Customer Service, Coaching, Time Management, Recruiting, Team Building, Marketing, Call Center, Team Leadership, Event Management, Process Improvement, Customer Experience, Retail, Customer Retention, Direct Sales, Account Management, Sales Process, Selling, Cloud Computing, Management, Sales Operations
Education
University of Phoenix 2010 — 2013
BSIT/DBA, Information Technology, Database Management
Del Mar College 2005 — 2007
seeking employment October 2009 - Present
Long Beach Playhouse 2013 - 2013
Long Beach Playhouse 2013 - 2013
The Orange County Register March 2007 - October 2009
The Orange County Register March 2007 - October 2009
Time Warner Cable September 2006 - March 2007
Norgren Imi September 2004 - June 2006
Scheu Manufacturing August 2003 - July 2004
4 March 2000 - December 2003
Garden Pals February 2002 - May 2003
Skills
Acting, Toastmasters, Theatre, Comedy, Customer Service, Collections, Data Entry, Social Media, Billing Process, Advertising, Drama, Public Speaking, Editing, Payroll, Invoicing, Entertainment, Facebook, Voice Over, Film, Video Production, Social Media Marketing, Screenwriting, Film Production, Broadcast
Education
Cypress College 1980 — 1980
none, Theatre arts
Bridgehead I.T. Inc. January 2014 - Present
HCA January 2010 - October 2013
Henderson Oilfield Products October 2008 - October 2009
Time Warner Cable August 2007 - October 2008
Time Warner Cable January 2006 - September 2007
Skills
Network Administration, Help Desk Support, Software Documentation, Windows 7, Windows Server, System Administration, Cisco Technologies, Microsoft Office, HTML, Photoshop, BMC Remedy, XP, Disaster Recovery, Technical Support, HIPAA, HL7, Healthcare Information..., Analysis, SMS, Troubleshooting
Education
University of Phoenix 2013 — 2015
Bachelor of Science in Information Technology, Computer Software Engineering
Del Mar College 2007 — 2011
Networking Technology Specializations, Network Support and Administration Emphasis, Computer and Information Sciences, General
Del Mar College 2007 — 2011
Enhanced Skills Certificate, Information Systems Security, 4.0
Time Warner Cable December 2006 - Present
Time Warner Cable 2006 - Present
Time Warner Cable 2006 - Present
Skills
Wireless, VoIP, Broadband, Operations Management, Telecommunications, IP, Ethernet, Telephony, Fiber Optics, Computer Network..., Cabling, Optical Fiber, MPLS, DSL, Network Design, DOCSIS, Troubleshooting, IPTV
Education
Cuyahoga Community College 1982 — 1988
Associate's degree, Electrical and Electronics Engineering
Electronic Technical Institute 1978 — 1982
Service, Electrical and Electronics Engineering
Twisted Meltz January 2013 - Present
Time Warner Cable April 2009 - Present
Time Warner Cable January 2008 - April 2009
Revol Wireless September 2005 - December 2007
Skills
Direct Sales, Sales, Customer Satisfaction, Direct Marketing, Wireless, Broadband, Account Management, Marketing, Management, Marketing Strategy, Negotiation, Sales Management, New Business Development
Education
Cuyahoga Community College
Xerox January 2010 - January 2014
Time Warner Cable January 2009 - January 2010
Skills
Windows 7, Microsoft Office, Windows 8, Windows Server 2003 and..., AutoCAD 2007, 55 WPM, Computer Building, Computer Maintenance, Transact-SQL Database, SQL Server Management..., Networking, English-Spanish, Microsoft SQL Server, Customer Service, Team Leadership
Education
Davis Applied Technology College 2014 — 2016
Information Technology, Secure Network Administrator
Universidad de San Carlos de Guatemala 2005 — 2006
Engineer's Degree, Industrial Engineering
Universidad de San Carlos de Guatemala 2002 — 2004
Engineer's Degree, Systems Engineering
Time Warner Cable April 2015 - Present
1-800-PACK-RAT February 2012 - March 2015
AT&T July 2011 - February 2012
Time Warner Cable October 2008 - July 2011
North Carolina Department of Corrections January 2008 - October 2008
Skills
Hard Worker, Responsible, Teamwork, Sales, Goal Oriented, Call Centers, Analytical Skills, People Skills, Telecommunications, Customer Satisfaction, Customer Experience, Customer Service, Telephone Skills, Team-oriented, Retail, Social Skills, Windows, Data Entry, Microsoft Excel, Microsoft Office, Retail Sales, Broadband, Wireless, Cable Television, VoIP, Ethernet, Sales Operations
Education
Wake Technical Community College 2008 — 2009
CUNY New York City College of Technology 2000 — 2001
Time Warner Cable 2013 - Present
Barnes and Noble 2012 - 2013
The Children's Place 2010 - 2012
Dillards 2005 - 2010
Goody's Family Clothing 2003 - 2005
The Disney Store 2000 - 2003
Famous Footwear 1996 - 2000
Skills
Visual Merchandising, Retail Management, Loss Prevention, Stores, Merchandising, Store Management, Retail, Apparel, Profit, Hiring, Inventory Control, P&L, Fashion, Customer Service, P&L Management, Sales Management, Leadership, Direct Sales, Sales Operations, Associate Development, District Management, Driving Results, Income Statement, Multi-Unit Management, New Store Openings, Sales, Store Operations
Education
Daemen College
Elim Bible College
Time Warner Cable September 2014 - Present
Walmart August 2010 - Present
JCPenney January 2008 - August 2010
jcpenney January 2008 - August 2010
Skills
Cashiering, Cleaning, Selling, Customer Service, Retail Sales, Typing, Guitarist, Technology, Social Networking, Microsoft Word, Management, Facebook, Public Speaking, Leadership, PowerPoint, Microsoft Office, Microsoft Excel, Outlook, Sales, Teaching
Education
Davis College 2012 — 2014
Bachelor of Applied Science (BASc), Organizational Leadership
Davis College 2006 — 2010
Associate of Arts and Sciences (A.A.S.), Bible/Biblical Studies
Bulk TV & Internet June 2015 - Present
Time Warner Cable December 2013 - June 2015
Time Warner Cable December 2012 - December 2013
Lucor inc March 2012 - December 2012
Skills
Sales, Management, Contract Negotiation, Team Building, Telecommunications, Sales Operations, Customer Service, Customer Satisfaction, Training, Leadership, Coaching, Customer Retention, Sales Process, Account Management, Team Leadership, Sales Management, New Business Development, Salesforce.com, Call Centers, Process Improvement, Business Development, Direct Sales, Strategic Planning, Cross-functional Team..., Customer Experience, Operations Management, Forecasting, Marketing, Marketing Strategy, Hiring, Continuous Improvement, Automotive, Manufacturing, Inventory Management, Retail, Lean Manufacturing, B2B, Networking, Inventory Control, Recruiting, Cold Calling, Solution Selling, Negotiation, Time Management, Lead Generation, Budgets, Team Management
Education
Danville Community College
General Education Dipolma
C.H. Robinson September 2013 - Present
Verizon Wireless September 2012 - March 2013
Time Warner Cable March 2012 - September 2012
Charter Communications July 2009 - March 2012
Farmers Insurance January 2007 - July 2009
Skills
Sales, Logistics, 3PL, Account Management, Customer Service, Microsoft Office, Avaya, Transportation Planning, Employee Training, Marketing Communications, Management, Leadership, Cold Calling, Sales Process, Team Leadership, Strategic Planning, Sales Management, Operations Management, Marketing
Education
Davenport University 2007 — 2009
Bachelor of Business Administration (B.B.A.), Marketing, 3.59
Sandow Business Solutions, Inc. July 2015 - Present
CyberCoders July 2013 - July 2015
Search Masters, Inc. February 2011 - July 2013
Time Warner Cable November 2007 - December 2010
Hollywood Video January 2006 - September 2007
Skills
Business Networking, New Business Development, Computer Literate, Talent Acquisition, Technical Recruiting, Personnel Recruiting, Key Account Development, Interview Coaching, Conducting Interviews, Interview Preparation, Job Coaching, Executive Search, Recruiting, Temporary Staffing, Internet Recruiting, Contract Recruitment, Personnel Selection, Sales, Applicant Tracking..., Staffing Services, College Recruiting, Leadership, Sourcing, Temporary Placement, Interviews
Education
Cuyahoga Community College 2010 — 2010
Business Administration and Management, General
Time Warner Cable September 2010 - Present
Best Buy September 2007 - August 2010
AT&T April 2005 - August 2006
Skills
Sales Management, Account Management, Budgets, Customer Satisfaction, Leadership, Marketing, Merchandising, Microsoft Excel, New Business Development, Retail, Sales Operations, Social Media Marketing, Team Leadership, Time Management, Inventory Management, Retail Sales, Team Building, Teamwork, Visual Merchandising, Sales Presentations, Coaching, POS, Customer Experience, Microsoft Office, Microsoft Word, Call Centers, Direct Sales, Management, Sales, Training, Customer Retention, Sales Process
Education
D G Erwin Technical Center 2002 — 2004
Graphic Arts and Reproduction Technology, Graphic Communications, Associates
Universidad Central de Venezuela 1998 — 2001
Chemical Engineering, Associates Degree
Epilepsy Association 2013 - July 2015
Time Warner Cable 2006 - 2013
Comcast Communications 1999 - 2006
Skills
Microsoft Excel, Customer Service, PowerPoint, Microsoft Word, Microsoft Office, Process Improvement, Outlook, Administrative..., Data Entry, Office Management, Customer Satisfaction, Spreadsheets, Invoicing, Lotus Notes, Budgets, Office Equipment, Travel Arrangements, Concur, Confidentiality, Internet Explorer, 10 Key, Accounts Payable, QuickBooks, Process Scheduler, Access, Calendaring, Human Resources, PeopleSoft, Software Documentation, Payroll, File Management, Microsoft Publisher, Time Management, Administration, Filing, Telephone Skills, Expense Reports, Adobe Acrobat, Call Centers, Expenses, Office Administration, Supervisory Skills, Calendars, Fax, Accounts Receivable, System Administration, Administrative..., Consideration, Flexible Approach, Organizational...
Education
The Ohio State University
Cuyahoga Community College 1994 — 1996
Associate's Degree, Associate of Arts and Sciences (A.A.S.), Graphic Communications Management & Technology
Cuyahoga County Community College 1994 — 1996
Associate of Arts and Sciences (A.A.S.), Graphic Communications Management & Technology
The Ohio State University
Colony Capital July 2014 - Present
JPMorgan Chase August 2013 - May 2014
Ocwen Financial Corporation February 2010 - August 2013
Ally Financial Inc. 2010 - 2011
Hewitt Associates July 2009 - February 2010
Time Warner Cable May 2006 - June 2007
Skills
Customer Service, Competitive Analysis, Negotiation, Finance, Mergers, Real Estate, Franchising, Non-profits, Foreclosures, Property Law, Outlook, Marketing, Vendor Management, Contract Negotiation, Mortgage Lending, Leadership, Portfolio Management, Sales, Analysis, Loss Mitigation, Advertising, Training, Access, Program Management, Software Documentation, Management
Education
Dallas Baptist University 2012 — 2013
MBA, Masters of Business Administration
Prairie View A&M University 2004 — 2009
Bachelors, Business Marketing/Management
SGP 2000 — 2004
HSF Affiliates LLC July 2015 - Present
Powered By Dan.Net/works 2000 - Present
HSF Affiliates, LLC July 2013 - July 2015
Time Warner Cable February 1998 - February 2013
PRC Networks January 2001 - January 2009
Skills
Training, Networking, Call Centers, Instructor-led Training, Leadership, Customer Satisfaction, Management, HTML, Training Delivery, Coaching, PHP, MySQL, Broadband, Process Improvement, Security, Cisco IOS, Program Management, System Deployment, Instructional Design, Telecommunications, CRM, Contact Management, Real Estate, Product Management, Agile Project Management, Long-term Customer..., Facilitation, Real Estate Marketing, Website Development, Blogging, Software Deployment, Network Installation, System Testing, Usability Testing, Call Center, Curriculum Development, Supervisory Skills, Staff Supervision, Voice Overs, Webinars, Virtual Training, Customer Relations, Sales, Team Building, Scrum
Education
Cypress College 2008 — 2014
Associate of Arts (AA), Social and Behavioral Sciences
Fullerton College 2002 — 2003
Freelance April 2012 - Present
Time Warner Cable December 2006 - March 2012
Comcast Cable December 2005 - December 2006
American Forces Radio and Television Service/Air Force News Agency March 1997 - December 2004
Skills
Telecommunications, Television, Television News, Video Journalism, Video Game Journalism, Broadcast Television, Cable Television, Television Producing, Television Studio..., Video, Video Production, Video Editing, On-air Hosting, Hosting, Writing, News Writing, Television Research, Broadcast, Digital Media, Social Media, Radio Broadcasting, Radio Host, Microsoft Office, Customer Service, Troubleshooting, Avid, Breaking News, Radio, Storytelling, Producing, Camera, Blogging, TV Production
Education
Cypress College 1996 — 2014
AA in Liberal Arts, Social & Behavioral Sciences
Defense Information School 1997 — 2000
Certification, Basic Broadcasting, Advance Electronic Journalism, Public Affairs
Orange County High School of the Arts 1993 — 1995
Diploma, Visual and Performing Arts
Time Warner Cable August 2013 - Present
Time Warner Cable August 2012 - August 2013
Time Warner Cable July 2011 - August 2012
Time Warner Cable February 2010 - August 2011
Time Warner Cable February 2009 - July 2009
Sunshine Communications February 2007 - December 2008
Skills
Diesel Engine..., Network Engineering, Windows 7, Windows 8, Windows XP, Linux, Mac OS, Customer Service, Cummins Diesel Engines, Troubleshooting..., Networking Security, Small Network..., VoIP TS and Installation, Computer Hardware..., Computer Repair, High Speed Internet..., VoIP, Networking, Network Security, XP, Operating Systems, Technical Support, Troubleshooting, Software Installation, Network Administration
Education
Cuyamaca College 2006 — 2007
N/A, Network Systems Administration
Granite Hills High School 2001 — 2005
High School Diploma, N/A
My Computer Career
Network Engineering Certifications, Network Engineering
Time Warner Cable September 2012 - Present
Time Warner Cable February 2011 - September 2012
Verizon Wireless November 2009 - September 2010
Skills
Troubleshooting, Networking, Computer Hardware, Network Administration, Sales, Computer Software, Cellular Communications, Telecommunications, Telephone Skills
Education
Guilford Technical Community College 2013 — 2015
Associate of Science (A.S.), Networking Technology, A
Virginia Commonwealth University 2006 — 2008
Bachelor of Applied Science (B.A.Sc.), Psychology, A
Danville Community College 2004 — 2006
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities, A
HNTB November 2011 - January 2012
AmeriGas Propane September 2010 - April 2011
Time Warner Cable April 2010 - September 2010
IHOP Restaurant October 2008 - March 2010
American Deli February 2007 - August 2007
Skills
Typing, Multi Tasking, Communication, Filing, Computers, Cash Register, Letter Writing, Schedules, Customer Service, Billing Systems, Troubleshooting, Order Processing, Multi-line Phone, Answering Phones, Spreadsheets, Training
Education
Cuyahoga Community College 2010 — 2012
Associate of Arts (A.A.), Psychology
Middle Georgia State University 2008 — 2009
M.L. King, Jr. High School 2006 — 2008
High School Diploma, Dual Enrollment
Citi June 2015 - Present
Time Warner Cable November 2011 - Present
First source Advantage April 2006 - October 2011
Skills
Sales, Leadership, Training, Management, PowerPoint, Microsoft Word, English, Microsoft Excel, Risk Management, Marketing Strategy
Education
D'Youville College 2002 — 2005
Business Management
Cynergies Solutions Group March 2014 - Present
Epiphany Management Group August 2013 - March 2014
Advanced Power Control, Inc. June 2012 - August 2012
Yates Energy Management 2011 - 2012
Datavantage March 2010 - October 2011
Novar February 2008 - January 2009
Time Warner Cable October 1999 - March 2008
Skills
XP, Computer Hardware, Troubleshooting, Project Planning, Switches, Technical Support, Windows XP, Active Directory
Education
Cuyahoga Community College 2010 — 2013
Associate's degree, Computer Systems Networking and Telecommunications, 3.5
Maplewood JVS 1996 — 1998
Certification, Electrical and Electronics Engineering, 3.6
Time Warner Cable March 2005 - Present
AutoTrader.com October 2004 - February 2005
Xerox Canada January 1999 - December 2000
Xerox Corp - India November 1995 - April 1998
Skills
Data Warehousing, Netezza, ETL, Informatica, Business Intelligence, Data Warehouse..., Data Modeling, Teradata, Microstrategy, Data Integration, Cognos, Oracle, Erwin, Business Objects, OLAP, SQL, Enterprise Architecture, SDLC, Master Data Management, Data Governance, Dimensional Modeling, PL/SQL, Big Data, SSIS, Analytics, Database Design, Business Intelligence..., Dashboard, Solution Architecture, Performance Tuning, Data Quality
Education
Dalhousie University 2001 — 2003
MS, Computer Sciences
University of Pune
B Engg., Electronics and Telecom
Time Warner Cable September 2008 - June 2012
Warner Cable September 2008 - June 2012
Del Mar College August 2007 - September 2008
Del Mar College August 2007 - September 2008
Skills
Cable Modems, VoIP, Routers, Switches, Troubleshooting, Computer Network..., Cabling, Telecommunications, TCP/IP, Call Center, Cisco Technologies, Wireless, Wireless Networking, Network Administration, Network Design, DNS, IP
Education
North Texas School of Swedish Massage 2012 — 2012
-current student-, Massage Therapy/Therapeutic Massage
Del Mar College 2006 — 2008
Network Security
Del Mar College
Groesbeck High School
Texas State Technical College
AVE (Audio Video Electronics) April 2012 - Present
Dascom Systems Group, LLC April 2007 - February 2010
Time Warner Cable December 1980 - December 2000
Skills
Telecommunications, IP, VOD, Project Management, Microsoft Excel, Troubleshooting, Integration, CCNA
Education
Dakota County Technical College 1977 — 1979
Cable Television Certificate, Cable TV
Family Dollar June 2012 - July 2013
Time Warner Cable October 2011 - May 2012
Altria 2004 - 2010
Philip Morris USA 1997 - 2004
Philip Morris USA 1988 - 1997
Skills
Benefits Administration, Labor Relations, Performance Management, Employee Relations, Organizational..., Compensation, Change Management, Training, Workforce Planning, Deferred Compensation, Employee Benefits, Human Resources, Process Improvement, Personnel Management, Employment Law, College Recruiting, HRIS, Employee Engagement, Analysis, Internal Communications, Onboarding, System Administration, Talent Acquisition, Management, Compensation & Benefit, Succession Planning, Talent Management, Interviews, New Hire Orientations, HR Policies, Applicant Tracking..., Incentive Programs, Job Evaluation, FMLA
Education
Davidson College 1976 — 1980
Bachelor of Arts, History
Myers Park High School 1973 — 1976
College Prep
University of North Carolina at Charlotte - Belk College of Business
Post graduate courses and 1 semester of MBA program
Time Warner Cable October 2014 - Present
Time Warner Cable March 2014 - October 2014
Time Warner Cable May 2013 - March 2014
Time Warner Cable September 2012 - May 2013
Time Warner Cable March 2009 - September 2012
Bright House Networks June 2005 - March 2009
Skills
Data Analysis, SQL, Microsoft Excel, Workforce Management, Broadband, Telephony, Call Centers, Telecommunications, VoIP, Wireless, Customer Retention, Customer Satisfaction, IP, Managed Services, Account Management, MPLS, Solution Selling, Sales, Supervisory Skills, Access, Teamwork, Team Leadership, Team Building, Customer Experience, Troubleshooting, Customer Service, Leadership, Process Improvement, Reporting & Analysis, Cable Television, Internet Services, Telephone Skills, Outage Management
Education
Daytona State College 2001 — 2002
Computer Science
Time Warner Cable September 2013 - Present
Time Warner Cable August 2012 - September 2013
Time Warner Cable April 2011 - August 2012
Time Warner Cable October 2009 - April 2011
Brooklyn Industries 2010 - 2010
Time Warner Cable July 2008 - October 2009
Tampa Bay Rays 2007 - 2007
Tampa Bay Rays 2007 - 2007
Skills
Technical Assistance, Customer Service, Troubleshooting, Telecommunications, Cables, DHCP, Ethernet, IP, Management, Networking, Program Management, Servers, Software Installation, Testing, WAN, LAN-WAN, Telephony, VoIP, Unified Communications, Cabling, T1, Wireless, MPLS, Computer Network..., Broadband, Data Center, Cisco Technologies, Technical Support, Network Design, System Deployment, DNS, Avaya, Optical Fiber, Network Administration, Fiber Optics, Metro Ethernet, Network Security, SIP, Provisioning, Managed Services, DOCSIS, PRI, SIP Trunking, Cloud Computing, Hosted Services, IP PBX, Routers, Switches, Cable Television, Telecommunication...
Education
CUNY New York City College of Technology 2008 — 2011
BA, Computer Systems Technology
CUNY New York City College of Technology 2006 — 2011
Associates; Bachelor's degree, Micro Computer Systems; Computer Systems Technology
Queens Vocational and Technical High School 2002 — 2006
High School Diploma, Computer Technology
Wells Fargo July 2015 - Present
Wells Fargo September 2014 - July 2015
Time Warner Cable January 2011 - February 2014
Time Warner Cable February 2008 - January 2011
Time Warner Cable August 2006 - February 2008
United Medical Protection (now Avant Mutual Group) September 2005 - May 2006
United Medical Protection (now Avant Mutual Group) April 2004 - August 2005
ASX Perpetual Registrars (now Link Market Services) December 2002 - April 2004
ASX Perpetual Registrars (now Link Market Services) August 2001 - November 2002
NSW Department of Community Services October 2000 - July 2001
Skills
SharePoint, Vendor Management, Software Documentation, Process Improvement, Business Analysis, Integration, Business Process, SDLC, Telecommunications, Training, Visio, Testing, Analysis, Requirements Analysis, Technical Writing, Cross-functional Team..., Change Management, Content Management, Troubleshooting, Document Management, Knowledge Management, Information Management, Procedure Manuals, Microsoft Office, User Acceptance Testing, Intranet, Knowledge Management..., Microsoft Word, Microsoft Excel, PowerPoint, Time Management, Organization, Collaborative Problem..., Building Relationships, Continuous Improvement, ClearQuest
Education
Deakin University
Bachelor of Science (BSc), Computing & Mathematics
Deakin University
Bachelor of Education (BEd), Postgraduate
Deakin University
Graduate Certificate of Education
Time Warner Cable December 2014 - Present
MKP Hotel Corporation March 2014 - December 2014
Walmart June 2013 - March 2014
Holiday Inn Express Hotel & Suites April 2010 - May 2010
Skills
Microsoft Office, Skype, Teamwork, Facebook, Adobe Acrobat, PowerPoint, Microsoft Word, Microsoft Excel, English, Research, Time Management, Windows, Customer Service, HTML, Twitter
Education
Davidson County Community College 2010 — 2013
Associate's Degree, Pharmacy Technology
King's College 2008 — 2009
Associate's degree, Travel and Tourism Management
SQPA (Southern Queens Park Association) March 2013 - Present
Time Warner Cable December 2006 - Present
CheapGeeks July 2009 - June 2014
NERA Economic Consulting March 2004 - June 2005
Skills
Microsoft Office, Computer Repair, Telecommunications, Customer Service, Call Center, Windows, Networking, Process Improvement, Microsoft Excel, Strategic Planning, Avaya, Telephony, Operations Management, Marketing Strategy, Social Media, Java, Broadband, Call Centers, Troubleshooting, VoIP, IP, Sales, Training, Technical Support, Customer Satisfaction, Laptops, Mac OS, Wireless, Ethernet, MPLS, Network Security, WAN, Network Administration
Education
CUNY New York City College of Technology 2013 — 2016
Bachelor's degree, Network System Administration
Queensborough Community College 1995 — 1998
Associate of Science (A.S.), Computer and Information Sciences and Support Services, 3.1
Bride and Groom Videography June 2010 - Present
Ohio Center for Broadcasting June 2010 - Present
In The Cage October 2011 - Present
Freelance January 2010 - Present
Time Warner Cable August 2011 - December 2011
Skills
Video Production, Video Editing, Graphic Design
Education
Cuyahoga Community College 2006 — 2007
Psychology
Ohio Center for Broadcasting-Valley View 2005 — 2006
Diploma, Broadcasting
Ohio Center for Broadcasting ~Cleveland
Time Warner Cable January 2006 - Present
port city electric August 2005 - January 2006
The Manitowoc Company March 2005 - August 2005
Whitetail Resort October 2004 - April 2005
Denny's April 2003 - March 2005
Skills
Welding, Food Service, Telecommunications, Blueprint Reading, Forklift Operator, Electrical, Oracle, PeopleSoft, Excel, Microsoft Works, Food Safety, Shipping/receiving, Inventory Management, HTML, JavaScript, Cooking, Cat5, Time Management, Computer Network..., Maintenance, Inventory Control, Order Processing, Cabling, Cash Register, Computer Hardware, Telephone Skills, Home Networking, Cable Management, Avaya, Windows Vista, Phone Etiquette, Customer Experience, Computer Maintenance, Windows 95, Microsoft Windows 98, Computer Repair, Windows 7
Education
East Carolina University
Bachelor of Applied Science (B.A.Sc.), Global Logistics Technology
Davidson County Community College 2014 — 2016
Associate of Science (A.S.), Global Logistics Technology
Hagerstown Community College 2003 — 2004
high school diploma, high school diploma
eze Group, LLC August 2010 - Present
Expedited Travel March 2012 - July 2012
Accenture May 1997 - January 2009
Time Warner Cable 1995 - 1997
Seagate Technology August 1993 - May 1995
Starwood Vacation Ownership 1991 - 1993
Fisher Business Systems 1989 - 1991
The Software Link 1984 - 1989
Skills
Business Transformation, Management Consulting, Organizational Design, Outsourcing, Business Process..., Offshoring, Business Strategy, Change Management, Call Center, Call center start-up, Call Center..., Customer Retention, Customer Satisfaction, Business Process...
Education
Dekalb Community College 1979 — 1981
Business Administration and Management, General
Genesis Business Systems December 2010 - Present
Bill Miller's / Muy Brands November 2007 - December 2010
S & P Communications January 2007 - April 2007
Marriott Global Reservations April 2005 - August 2006
Time Warner Cable September 2004 - April 2005
Technology Systems Solutions July 1998 - September 2004
Kendall & Davis February 1998 - July 1998
Magicline, Inc August 1997 - January 1998
Compuware Corporation December 1995 - August 1997
Skills
Fileaid, COBOL, JCL, TSO, Xpediter, IMS DB/DC, DB2, SDSF, Windows, Databases, Microsoft Office, Crystal Reports, Norton Ghost, Fortran, Novell Netware, SQL, CICS, JES2, Operating Systems, Cyborg, VSAM, MVS, IBM Utilities, Mainframe, ISPF, Syncsort, IBM Mainframe, OS/390, DB2/SQL, VTAM, PL/1, Unix, Testing, Requirements Analysis
Education
Comuware Corporation 1996 — 1996
Bachelor of Business Administration (BBA), Oracle
New Horizons Computer Learning Center 1996 — 1996
Training, MCSA and Security+
Compuware Corporation 1995 — 1996
Cobol
New Horizons Computer Learning Center 1995 — 1995
Novell CNA, Novell Certified NetWare Administrator 3.14
Davenport University 1993 — 1995
Bachelor, Business Administration; Computer Information Systems - Microcomputers
San Antonio College 1991 — 1993
Associate, Applied Science; Computer Information Systems - Computer Operations
Papa Johns April 2013 - Present
Time Warner Cable July 2007 - March 2013
Records Deposition Service October 2005 - July 2007
Skills
Troubleshooting, Telecommunications, Call Center, Cisco Technologies, Broadband, Ethernet, Customer Service, VoIP, Analysis, Technical Support, Routing, Data Entry, Wireless
Education
DeVry University 2013 — 2015
Associate of Science (AS), Network Systems Adminstration
Cuyahoga Valley Career Center 2001 — 2003
Completion, Network Systems Administration
Time Warner Cable June 2013 - Present
LVMH Moet Hennessy Louis Vuitton USA May 2010 - June 2013
Kraft Foods 2007 - 2010
Kraft Foods 2005 - 2007
Kraft Foods 2003 - 2005
Molson Canada June 2001 - December 2003
Canadian Tire Corp May 2000 - June 2001
Skills
Primary Research, Advanced Analytics, Strategic Planning, Champagne, Brand Tracking, Advertising Research, Concept Generation, Nielsen, Brand Equity, Quantitative Research, Consumer Insights, Qualitative Research, Shopper Marketing, Focus Groups, Marketing Research, Wine, FMCG, Segmentation, Market Research, Luxury, Strategic Business, Pricing, Marketing Strategy, Global Marketing, Customer Insight, Consumer Behaviour, Consumer Products, Business Insights, Marketing, Market Analysis, Competitive Intelligence, Brand Architecture, Brand Management
Education
Dalhousie University 1998 — 2000
MBA, Marketing and Database Marketing
Dalhousie University 1992 — 1996
BSc, Honors Biology
Time Warner Cable Media Sales March 2011 - Present
Time Warner Cable October 2007 - March 2011
Time Warner Cable October 2007 - December 2008
Skills
VOD, Video, TCP/IP, Digital Video, Telecommunications, IPTV, Testing, Integration, Troubleshooting, Unix, Software Documentation, VoIP, Broadband, Networking, Switches, Call Centers, IP, System Deployment, Mobile Devices, Linux, Technical Support, Management, Routers, Cisco Technologies, Network Design, Wireless, Quality Assurance, Digital TV, Data Center, Ethernet, Interactive TV, Streaming Media, Computer Network..., Cabling
Education
Liberty University 2009 — 2012
Masters, Management & Leadership
Daemen College 1991 — 1995
Bachelors, Business Administration
Ripcho Studios September 2013 - Present
Human Arc April 2011 - April 2013
Time Warner Cable November 1997 - June 2009
Education
Cuyahoga Community College 2013 — 2014
Associate's degree, Liberal Arts and Sciences, General Studies and Humanities
Moody Bible Institute 1986 — 1991
none, Christian Education
The Center for Spectrum Services September 2013 - Present
RookMedia.net October 2012 - September 2013
Time Warner Cable February 2011 - October 2012
NameDrive March 2009 - January 2011
Forever 21 August 2009 - April 2010
Skills
Healthcare, CPR Certified, Hospitals, Rehabilitation, Medical Terminology, Management, Treatment
Education
SUNY Orange 2010 — 2013
Associate in Applied Science (AAS), Occupational Therapy Assistant, 3.21
D'Youville College 2008 — 2008
Occupational Therapy
Orange-Ulster Career & Technical School 2006 — 2008
Allied Health and Medical Assisting, A
Goshen Central High School 2004 — 2008
Regents Diploma with Technical Endorsement, General
Time Warner Cable September 2013 - Present
North State Communications May 2012 - February 2013
Skills
Computer Hardware, TCP/IP, Network Security, Troubleshooting, Cisco Routers, Linux, Windows, Windows 7, Windows Server, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Access, Call Centers, Telecommunications, Software Installation, Network Design, Network Administration, LAN-WAN, VLAN, Cisco Technologies, Databases, HTML, PHP, Linksys, Research, Active Directory, VoIP, Switches, Computer Repair, Servers, Routers, Wireless Networking, WAN, Technical Support, Microsoft Exchange, System Administration, Networking, Network Engineering, Telephony, Apache, Windows XP, IPTV, VPN, Cabling, DSL, Metro Ethernet, Wireless, Unified Communications
Education
Davidson County Community College 2009 — 2012
AAS, Computer Networking Technology
Tennessee Temple Academy 1982 — 1984
Davidson County Community College
Computer Info Tech - PC Technician Certificate, System, Networking, and LAN/WAN Management/Manager
BLUE’S DIAMOND CLUBHOUSE CHILDCARE January 2012 - August 2013
Time Warner Cable January 2008 - May 2012
Time Warner Cable January 2007 - January 2008
Time Warner Cable January 2006 - January 2007
DATA DEVELOPMENT WORLDWIDE January 2004 - January 2006
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Early Childhood..., Mac OS X, Text Editing, Organization, Leadership, Goal Oriented, Training, Management, Call Centers, Customer Service, Program Management, Access
Education
University of Phoenix 2009 — 2011
Master of Education (M.Ed.), Curriculum and Instruction
CUNY York College 2002 — 2007
Bachelor of Arts (B.A.), English/Early Childhood Education
Boehringer Ingelheim July 2012 - Present
Time Warner Cable March 2012 - July 2012
XO Communications December 2011 - March 2012
XO Communications March 2011 - December 2011
Bristol-Myers Squibb 2007 - 2011
Spherion Corporation 2006 - 2007
Bank of America 2005 - 2006
Nokia 2002 - 2005
Skills
Telecommunications, Strategic Partnerships, Talent Management, Business Acumen, Pharmaceutics, Talent Acquisition, Applicant Tracking..., Onboarding, College Recruiting, Recruiting, Screening, Vendor Management, Contract Recruitment, Temporary Placement, Interviews, Executive Search, Sourcing, Human Resources, Performance Management, Leadership, Management, Hiring, Taleo, Strategy, Internet Recruiting, Technical Recruiting
Education
Dallas Baptist University
Master's, Counseling
The University of Texas at Arlington
Bachelor's, Sociology
Buccaneer Commission February 2009 - Present
Corpus Christi Caller-Times November 2007 - February 2009
Time Warner Cable October 1984 - November 2007
Education
Del Mar College 1983 — 1989
Associates Degree - Business Administration, Business, Finance, Accounting
University of Denver - Daniels College of Business
Accounting and Finance Certificate, Accounting and Finance
Blue Jay Communications March 2013 - Present
Time Warner Cable July 1988 - 2013
Adelphia Communications January 2001 - January 2006
Cablevision of Ohio January 1997 - January 2001
Cablevision of Ohio January 1995 - January 1997
Cablevision of Ohio January 1988 - January 1995
Schwark Enterprises January 1986 - January 1988
Cox Cable of Cleveland January 1981 - January 1986
Cox Cable Communications 1980 - 1986
Skills
Troubleshooting, Testing, Telecommunications, Management, Leadership, Electronics, Interviews, Program Management, Quality Assurance, Sales, Engineering, Customer Service, Broadband, Project Planning, Team Leadership
Education
Cuyahoga Community College 1984 — 1996
Associate, Business and Sales
Lincoln West High School 1978 — 1980
Diploma, all
Cuyahoga Community College
Business Administration classes
Time Warner Cable July 2014 - Present
Time Warner Cable April 2012 - July 2014
Time Warner Cable April 2011 - May 2012
Time Warner Cable July 2007 - March 2009
Time Warner Cable January 2005 - July 2007
Skills
Workforce Management, Leadership, VoIP, Troubleshooting, Call Center, Call Centers, Telecommunications, Customer Satisfaction, Customer Service, Management, Customer Experience, Team Leadership, Operations Management, Avaya, Business Analysis, Process Improvement, Customer Retention, Vendor Management, Outsourcing, Analysis, Visio, Data Analysis, Project Management, IVR, Call Center Development
Education
University of Phoenix 2009 — 2013
In Progress, Management Information Systems, Security, 3.46
CUNY York College 2008 — 2009
Information Systems
Bright House Networks January 2003 - Present
Time Warner Cable November 1992 - January 2003
LifeTouch National School Stuidiios 1987 - 1989
Skills
Customer Service, Call Centers, Troubleshooting, Wireless, Call Center, Technical Support, Telecommunications, Wireless Networking, Software Documentation, Customer Retention, Quality Assurance, VoIP, IP, Vendor Management, Team Leadership, Outlook, Customer Satisfaction, Avaya, Microsoft Office, Process Improvement, Leadership, Customer Experience, Telephony, Broadband, System Administration, Cabling, Coaching
Education
Daytona Beach Community College
Shelton High
General college
Time Warner Cable November 2012 - Present
Kennametal January 2011 - November 2012
Aon Hewitt July 2007 - January 2011
Skills
Outsourcing, Human Resources, Recruiting, Benefits Administration, Performance Management, Acquisition Integration, Personnel Management, Talent Acquisition, Executive Search, Employee Engagement, CRM, Legal Compliance, Management, ERP, Project Management, Budgets, Change Management, Vendor Management, Vendor Relationships, Process Improvement, Operations Management, Leadership, Data Analysis
Education
University of North Carolina at Charlotte - Belk College of Business 2009 — 2012
Master of Business Administration (M.B.A.), Management
Davidson College 2003 — 2007
Bachelor of Science (BS), Psychology
Time Warner Cable March 2014 - Present
LG Fairmont Group November 2012 - Present
FlatRate Moving® August 2013 - March 2014
Manhattan Apartments May 2010 - November 2012
Vinfen Corporation June 2008 - February 2010
Vinfen Corporation June 2004 - June 2008
Skills
Residential Homes, Investment Properties, Training, Real Estate, Start-ups, Relocation, Program Management, Real Estate Transactions, Negotiation, Property, Management, Leases
Education
Curry College 2006 — 2009
Bachelor's degree, Psychology
Quincy College 2004 — 2007
Associate of Arts (A.A.)
Time Warner Cable December 2010 - Present
Best Buy August 2007 - August 2012
Skills
Microsoft Certified..., CompTIA A+ Certification, Desktop Computers, Mac OS, Windows 7, Windows XP Pro, Windows Vista, Technical Support
Education
Cuyahoga Community College
Palo Alto Networks April 2014 - Present
The University of Texas at San Antonio October 2012 - April 2014
The University of Texas at San Antonio September 2010 - October 2012
Time Warner Cable November 2008 - August 2010
Time Warner Cable December 2005 - November 2008
Time Warner Cable June 2002 - December 2005
Skills
Cisco Technologies, VPN, DNS, Networking, Firewalls, OSPF, Network Engineering, Juniper, TCP/IP, VoIP, Computer Security, Routers, BGP, Technical Support, Troubleshooting, Switches, Information Technology, Network Design, LAN-WAN, System Deployment, Network Security, System Administration, Routing, Computer Hardware, Network Administration, Computer Network..., Higher Education, Ethernet, Databases, Web Design, Network Monitoring Tools, Qualitative Research, IP Multicast, Linux System..., Teaching, Desktop Administration, Video Production, Video Editing, Load Balancing, Web Services, Sociology, Education, Quantitative Research, Research Design, Intrusion Detection, Security Incident..., Palo Alto Networks, Network Access Control, C#, Python
Education
The University of Texas at San Antonio 2013 — 2015
Master of Science (M.S.), Information Technology - Information Assurance
The University of Texas at San Antonio 2010 — 2012
BA, Sociology
Del Mar College 2003 — 2007
CIS: Network Support Specialization, Computer Information Systems
Sutherland Global Services June 2014 - October 2014
S & P Data February 2014 - April 2014
KeyBank November 2013 - January 2014
Safeguard Properties April 2013 - June 2013
Time Warner Cable November 2012 - January 2013
Alliance Staffing Solutions - TriMark SSKemp July 2012 - August 2012
Fleet Response November 2011 - January 2012
Wal-Mart February 2009 - July 2010
Cleveland Public Library March 2007 - August 2008
Skills
Organizational Behavior, Typing 52 WPM, Microsoft Office..., Multitasking Skills, Multi-line Phone, Customer Service, Office Equipment
Education
Bryant and Stratton College 2012 — 2015
Associate's degree, Business Administration, Management and Operations
Cuyahoga Community College 2009 — 2012
On the Go Transmissions August 2015 - Present
alico inc September 2011 - August 2015
Gibraltar Transmissions December 2007 - August 2011
Super-Tek Products December 2006 - October 2007
Time Warner Cable November 2005 - August 2006
Nordstrom September 2004 - June 2005
RadioShack February 1999 - April 2003
Skills
Sales Management, New Business Development, Customer Service, Negotiation, Sales, Strategic Planning, Team Building, Business Strategy, Automotive, Account Management, Product Development, Marketing Strategy, Inventory Management, Management, Project Management, Operations Management, Pricing, Profit, Purchasing, Retail, Sales Operations, Sales Process, Customer Satisfaction, B2B, Forecasting, Direct Sales
Education
CUNY York College 1998 — 2004
Bachelor of Business Administration (B.B.A.), Business Administration and Management, Health Care
Sprint June 2015 - Present
Premier Transport June 2014 - June 2015
Cablevision November 2013 - June 2014
Premier Transport of Long Island January 2013 - November 2013
Time Warner Cable August 2004 - August 2012
Skills
Help Desk Support, Call Centers, Software Documentation, Vendor Management, Troubleshooting, Customer Service, Microsoft Exchange, Broadband, Technical Support, Windows 7, Windows XP, Telecommunications, Cabling, Laptops, Avaya, Citrix, Customer Experience, Cisco Routers, Windows Vista, VoIP, Routers
Education
CUNY New York City College of Technology
NYC College of Technology
SmartSource Technical Staffing April 2013 - Present
Time Warner Cable May 2014 - June 2015
AT&T - Pinnacle/Excelsior- Richardson, Texas December 2011 - April 2013
Fiserv Electronic Banking Solutions- Irving, Texas 2012 - 2013
AT&T - Pinnacle/Excelsior 2011 - 2012
NOVO 1 2009 - 2012
United States Postal Service 1997 - 2008
TOTAL PETROLEUM SERVICES S.A.S. 1995 - 1997
Skills
VoIP, Wireless, Telecommunications, IP, 3G, Network Design, Ethernet, Switches, Telephony, MPLS, Cisco Technologies, Computer Network..., Customer Service, Administrative..., Supervisory Experience, Supervisory Skills, A+, Hazardous Waste..., Hazardous Materials...
Education
University of Phoenix 2005 — 2007
Master of Business Administration (MBA), Business Administration and Management, General
Davenport University 1998 — 2003
Bachelor of Business Administration (BBA), Accounting Technology/Technician and Bookkeeping
Fora Financial June 2015 - Present
Fora Financial December 2014 - June 2015
Fora Financial November 2013 - December 2014
Time Warner Cable November 2011 - November 2013
Chase February 2009 - September 2011
Skills
Microsoft Office, Banking, Customer Service, Cash Management, Deposits, Call Center, Microsoft Excel, Access, Customer Retention, Finance, Accounting, Sales, Call Centers, Management, CRM, Outlook, Invoicing, Microsoft Word, PowerPoint
Education
CUNY School of Professional Studies 2015 — 2017
Bachelor of Applied Science (BASc), Major: Business Administration, Management and Operations and Minor: Cultural Sociology
Borough of Manhattan Community College 2011 — 2013
Associate of Arts and Sciences (A.A.S.), Business Management
Kingston College 1993 — 1999
High School Diploma, Accounting
Resorts World Casino New York City February 2014 - Present
Resorts World Casino NYC October 2011 - Present
Second Chance Deliverance July 2010 - January 2013
Resorts World Casino New York City October 2011 - November 2011
Time Warner Cable March 2011 - September 2011
Vector Marketing April 2008 - May 2010
Queens Child Guidance Center May 2007 - August 2007
Queens Child Guidance Center February 2007 - May 2007
Skills
Microsoft Word, Marketing, Customer Satisfaction, Microsoft Office, Microsoft Excel, Team Building, Sales, New Business Development, Marketing Strategy, Team Leadership, Statistics, Financial Markets, Business Organization, Contract Law, Sales Management, PowerPoint, Public Speaking, Social Media, Management, Coaching, Negotiation, Account Management, Conflict Resolution, Business, Event Management, Teamwork, VIP, Resorts, Event Planning, Casino
Education
CUNY York College 2014 — 2015
Business, Marketing Management
Queensborough Community College 2012 — 2013
Business, Business Management
Brighthouse Networks February 2002 - March 2012
Time Warner Entertainment/Advance Newhouse October 1999 - February 2002
Time Warner Cable March 1996 - October 1999
Jones Spacelink April 1993 - March 1996
Jones Intercable April 1986 - April 1993
US Army January 1970 - January 1986
Skills
Telecommunications, Customer Satisfaction, Team Building, Call Centers, Vendor Management, Team Leadership, Process Improvement, Troubleshooting, VoIP, Program Management, Management, Customer Service, Broadband, Project Management, Strategic Planning
Education
Defense Language Institute 1981 — 1982
Associate of Science (A.S.), Eastern European Studies, A
Geico Government Employees Ins May 2007 - Present
Stewart Enterprises/Restland Funeral Home March 2004 - May 2007
Time Warner Cable September 1995 - August 2003
Skills
Customer Service, Claim, Customer Satisfaction, Outlook, Customer Retention, Public Speaking, Call Centers, Leadership, Team Building, Sales, Insurance, Data Entry, Training, Customer Experience
Education
Dallas Institute of Funeral Service 2003 — 2004
Associate's degree, Mortuary Science and Embalming/Embalmer
Time Warner Cable July 2014 - Present
Skills
Microsoft Word, Leadership, Customer Service, Sales, Team Leadership, Strategic Planning, Telecommunications, Public Speaking, Budgets, Account Management, Marketing Strategy, Sales Management
Education
CUNY New York City College of Technology 2010 — 2014
Time Warner Cable Business Class July 2013 - Present
Time Warner Cable September 2011 - July 2013
Skills
Telecommunications, Customer Retention, Direct Sales, Sales Operations, Salesforce.com, Call Centers, Wireless, VoIP, Telephony, Managed Services, Customer Experience, Account Management, Unified Communications, Sales, Customer Satisfaction, Customer Service, Broadband, Networking, Sales Process, Solution Selling, Project Management
Education
Osceola High School 2006 — 2008
High School
CUNY New York City College of Technology
Computer Engineering Technology/Technician
Self-Published Author October 2011 - Present
Pearson June 2011 - Present
Original-Gamer.com June 2010 - November 2012
First Storm Manga March 2009 - September 2011
Avanade April 2011 - April 2011
Pearson March 2011 - April 2011
Intellica, Inc. December 2008 - August 2010
Amalgamated Software of North America July 2007 - December 2008
AccentureDesigned, programmed and tested Visual Basic .NET and Java applications. Provided mentoring August 2006 - July 2007
Time Warner Cable May 2006 - August 2006
Skills
Creative Writing, Multimedia Authoring, Voice Over, Writing, Editing, Desktop Support, Product Support, Telephone Support, Hardware Support, Ebooks, Software Support, Technical Support, Help Desk Support, Voice Acting, Blogging, Video Games, Proofreading, Databases, HTML, SQL, ASP.NET, Web Applications, Journalism, OS X, Software Documentation, Troubleshooting
Education
Texas A&M University-Corpus Christi 1994 — 1997
Bachelor of Science, Computer Science
Del Mar College 1991 — 1994
Associate in Applied Science, Electronics
Aclara February 2012 - Present
Ganley Subaru January 2011 - February 2012
Time Warner Cable January 2009 - January 2011
Toyota of Bedford 2006 - 2009
Skills
Technical Support, Computer Hardware, Troubleshooting, XP, Software Installation, Windows 7, Hardware, Active Directory, Windows Server, Printers, Wireless Networking, Software Documentation, Computer Repair, Network Administration, Operating Systems, Servers, VPN, Networking, Switches, Call Centers, DHCP, Testing, TCP/IP, Windows Vista, Windows XP, Customer Service, Program Management, Project Management, Electronics, Leadership, Process Improvement, Sales Management, Strategic Planning, Management, Customer Satisfaction
Education
Cuyahoga Community College 2005 — 2006
Associate of Science (A.S.), Automotive Engineering Technology/Technician
Benedictine High School 2001 — 2004
New York University June 2015 - Present
Time Warner Cable January 2013 - May 2015
The New York Public Library May 2006 - January 2013
Simpson Thacher & Bartlett June 2005 - April 2006
Sony BMG June 2001 - November 2004
Sony Music Entertainment Inc September 1999 - May 2001
Simpson Thacher & Bartlett September 1997 - September 1999
Skills
Legal Writing, Joint Ventures, Negotiation, Legal Issues, Entertainment Law, Legal Research, Intellectual Property, Privacy Law, Licensing, Copyright Law, Corporate Law, Litigation, Strategic Partnerships, Strategy, Research, Contract Negotiation, Cyberlaw, Patents, Trademark Infringement
Education
New York University 2010 — 2015
Master of Fine Arts (MFA), Creative Writing
Stanford University Law School 1994 — 1997
JD, Law
Princeton University 1989 — 1993
MA, Latin American Literature
Dartmouth College 1984 — 1988
BA, Spanish Literature
Allied Barton Security Service February 2013 - Present
Time Warner Cable October 2011 - February 2013
Time Warner Cable April 2010 - October 2011
Time Warner Cable August 2008 - November 2009
Gap Inc./Banana Republic August 2008 - November 2009
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, CSG, Customer Satisfaction, Data Entry, Leadership, Call Centers, Training, Sales, Time Management, Sales Operations
Education
CUNY York College 2012 — 2017
Bachelor of Science (BS), Marketing, 2.0
Queensborough Community College 1999 — 2002
Associate of Science (AS), Business Administration, 2.0
Springfield gardens High school 1995 — 1999
High School Diploma, Business/Commerce, General
Indigo Management Solutions LLC February 2015 - Present
KB Healthcare Consulting May 2014 - January 2015
Partners Federal Credit Union February 2014 - September 2014
Clermont Kitchen and Bath July 2013 - February 2014
Bright House Networks 2004 - January 2013
Brighthouse Networks February 2002 - 2004
Time Warner Cable 2001 - 2002
Decora Interiors 1997 - 2002
DHL 1989 - 1991
DHL 1979 - 1989
Skills
Essbase, Forecasting, Process Improvement, Customer Retention, VoIP, Wireless, Call Center, PeopleSoft, Financial Reporting, Account Management, Troubleshooting, Management, Contract Negotiation, Customer Satisfaction, Telecommunications, Access, Customer Service, Project Management, Broadband, Call Centers, Business Intelligence, Team Building, Computer Network..., Leadership, Vendor Management, Visio, Managed Services, IP, New Business Development, Sales, Direct Sales, Time Management, Team Leadership, Operations Management, Account Reconciliation, Bookkeeping, Medical Billing, Brand Management, a, Talent Acquisition, Accounts Receivable, Microsoft Office, Microsoft Excel, Microsoft Word, Small Business, Sales Operations, Sales Management, Training, Quality Assurance, Customer Experience
Education
University of Central Florida
Daytona Beach Community College
Business & Management
Fashion Institute of Technology
Fashion/Apparel Design
Seminole Community College
Interior Design
HealthFusion Inc. July 2015 - Present
Time Warner Cable October 2014 - April 2015
Springleaf Financial Services September 2013 - August 2014
Time Warner Cable November 2012 - August 2013
Time Warner Cable January 2011 - November 2012
Time Warner Cable December 2010 - December 2010
Time Warner Cable April 2010 - December 2010
San Diego Futures Foundation January 2010 - April 2010
Starbucks Coffee July 2005 - April 2008
Citi Habitats 2006 - 2007
Skills
CompTIA A+ Certification, Technical Support, Troubleshooting, Computer Hardware, Windows 7, Software Installation, BMC Remedy, Wireless Networking, XP, Computer Repair, Network Administration, Customer Service, Information Technology, Hardware, Call Centers, Windows 8, Customer Oriented, Mentoring, Sales, Customer Retention, Testing, Customer Satisfaction, Networking, Cabling, Routers, VPN, A+ Certified, System Deployment, Switches, Computer Network..., Laptops, TCP/IP, Remote Desktop, Printers, Cisco Routers, Windows Vista, DNS, Norton Ghost, Operating Systems, DHCP, Network Engineering, Windows XP, Servers, Windows XP Pro, LAN-WAN, Blackberry, Computer Maintenance
Education
National University 2011 — 2014
Bachelor of Science (B.S.), Information Systems
Defense Language Institute 1995 — 1996
Spanish Language and Literature
Springs Valley High 1991 — 1995
Time Warner Cable May 2008 - Present
PROFESSIONAL EXPERIENCE May 2008 - Present
DORSEY AND COMPANY STRATEGIC CONSULTANT TO MANAGEMENT November 2000 - October 2004
Nestlé USA August 1994 - February 2000
Skills
Customer Service, Call Centers, Process Improvement, Sales, Budgets, Sales Management, Vendor Management, Team Building, Management, CRM, Software Documentation, Strategic Planning, Quality Assurance
Education
Cuyahoga Community College 1998 — 2003
Associate's degree, Marketing
MrJRoss Studios July 2011 - Present
United States Postal Service June 2014 - September 2014
Time Warner Cable October 2008 - September 2012
Cuyahoga Community College July 2005 - June 2006
Skills
Cooking, Photography, Graphic Design, Adobe Creative Suite, Photoshop, InDesign, Lightroom, Dreamweaver, Adobe Edge, Illustrator, Pro Tools, FL Studio, Microsoft Word, Microsoft Excel, Microsoft Publisher, Outlook, PowerPoint
Education
The University of Akron 2007 — 2012
International Business
The University of Akron 2007 — 2012
Biomedical/Medical Engineering
Cuyahoga Community College 2003 — 2007
Associate's degree, Art/Art Studies, General
InstaMed January 2012 - August 2015
Capario October 2008 - January 2012
Capario October 2007 - October 2008
Time Warner Cable October 2006 - July 2007
Skills
HIPAA, Healthcare Information..., EDI, Salesforce.com, Troubleshooting, Process Improvement, X12, Microsoft SQL Server, Healthcare, Software Documentation, Windows Server, SQL, Access, Customer Service, Practice Management, XML, Microsoft Office, Technical Support, Training, Integration, SaaS, Business Analysis
Education
Cypress College
Computer Informations Systems
DeVry Education Group May 2015 - Present
DeVry University and its Keller's Graduate School of Management July 2014 - Present
Cleveland Clinic August 2012 - August 2014
Newark April 2009 - August 2012
Newark element14 March 2008 - April 2009
Newark November 2007 - March 2008
Nationwide Insurance November 2006 - November 2007
AT&T July 2001 - November 2005
Time Warner Cable February 1998 - July 2001
Skills
Process Improvement, Customer Service, Sales, Training, Account Management, Customer Satisfaction, Coaching, Leadership, Forecasting, Team Building, Sales Operations, Negotiation, Access, Insurance, Microsoft Office, Direct Sales, Microsoft Excel, Outlook, Event Planning, Microsoft Word, Team Leadership, Salesforce.com, Healthcare, Higher Education..., Student Retention, Team Workshops
Education
DeVry University 2014 — 2016
Bachelor of Applied Science (BASc), Technical Management, 3.49
Saint Leo University 2011 — 2014
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies, 3.38
Cuyahoga Community College 1998 — 2013
Health/Health Care Administration/Management
Beaumont High School 1993 — 1997
Diploma, College Prep
Geeks on Call May 2013 - Present
Target November 2011 - August 2012
Target November 2011 - August 2012
Micro Center March 2010 - February 2011
Time Warner Cable September 2008 - July 2009
hhgregg June 2007 - September 2008
Education
Inner State Beauty School 2012 — 2013
Certifited in Esthetics
Inner State Beauty School 2012 — 2013
Certifited in Esthetics, Esth
Inner State Beauty School 2012 — 2013
Cuyahoga Community College 2007 — 2011
University of Toledo 2005 — 2007
Communications
Optiv Inc June 2014 - Present
Time Warner Cable July 2013 - December 2013
Qwest/CenturyLink June 2008 - February 2013
Xcel Energy January 2007 - February 2008
Visa May 2006 - December 2006
IBM March 2002 - July 2005
IBM Global Services May 2000 - March 2002
IBM Global Services February 1998 - May 2000
Quantum October 1995 - January 1998
Radius 1994 - 1995
Skills
PMP, Certified Project..., Program Management, Vendor Management, PMO, SDLC, Telecommunications, Project Portfolio..., Project Management, Requirements Analysis, Integration, Business Analysis, Process Improvement, Cross-functional Team..., IT Strategy, Project Delivery, Visio, Organizational..., Business Process..., Business Transformation, Business Intelligence, Project Planning, Budgeting, Process Integration, Strategic Planning, Team Leadership, Servers, Team Building, Change Management, Service Delivery, Information Security, Software Project..., Budgets, Agile Project Management, Testing, Security, Agile Methodologies, Leadership, Resource Management
Education
Regis University 2010 — 2012
Master of Science (M.S.), Organization Leadership
San Jose State University 1989 — 1993
Bachelor of Arts (B.A.), Advertising
De Anza College 1986 — 1989
AA, General Education
North Tahoe High School 1982 — 1986
AAA Western and Central New York May 2014 - Present
Manlius Pebble Hill School August 2014 - June 2015
Time Warner Cable March 2010 - July 2013
Time Warner Cable March 2006 - March 2010
Time Warner Cable January 2000 - March 2006
NEC BCS December 1989 - December 1999
Dialcom September 1987 - November 1989
Skills
Financial Analysis, Cross-functional Team..., Variance Analysis, Financial Reporting, Forecasting, Managerial Finance, PeopleSoft, General Ledger, Call Centers, Accounting, Sarbanes-Oxley Act, Process Improvement, Account Reconciliation, Leadership, Mergers & Acquisitions, Budgets, Internal Controls, Telecommunications, Payroll, Strategic Planning, Executive Management, Management
Education
Daemen College
BS-Accounting
CFE (Certified Fraud Examiner)
CMA (Certified Management Accountant)
CPP (Certified Payroll Professional)
Leadership Greater Syracuse (LGS)
TWC Business Class December 2014 - Present
Project Blueprint January 2011 - Present
JUMP 25 Basketball February 2009 - Present
Time Warner Cable Business Class November 2002 - Present
Time Warner Cable July 2002 - Present
5 Front August 2010 - August 2011
Golden Inspiration The Youth Is Missing January 2011 - January 2011
P.E.A.C.E. TV (Positive Events in Arts, Culture, and Education Television) September 2008 - September 2009
P.E.A.C.E. TV (Positive Events in Arts, Culture, and Education Television) September 2006 - September 2009
Kent State University September 1999 - September 2000
Skills
Sales, Television, Journalism, Public Relations, Social Media, Media Relations, Marketing Communications, Video, Event Planning, Advertising, Public Speaking, Marketing, Training, Management, Social Media Marketing, Salesforce.com, Marketing Strategy, Account Management, Leadership, Nonprofits, Microsoft Office, Program Management
Education
AHIMA 2013 — 2013
HIT Pro – Trainer
Information Technology University Online 2013 — 2013
Anticipated CompTIA A++++ Certificate
Cuyahoga Community College 2012 — 2013
Health Information Technology Implementation Support Specialist, Health Information/Medical Records Technology/Technician
Cuyahoga Community College HIT Program 2012 — 2013
Certificate, Health Information Technology Implementation Support Specialist
The University of Akron 2004 — 2006
Master of Arts, Communication Studies
Kent State University 1997 — 2001
Bachelor of Science, Broadcast News
Time Warner Cable May 2010 - Present
Avcraft Support Services, Inc. May 2006 - May 2010
Spirit Airlines June 2003 - May 2006
Teradyne Connection Systems November 1995 - September 2001
Education
Daniel Webster College 1992 — 1996
B.S., Aviation Mngt/Flight Ops.
Lenox Memorial 1988 — 1992
H.S.
Dean Foods February 2011 - Present
Time Warner Cable April 2008 - February 2011
Lehigh Hanson January 2007 - April 2008
Lehigh Hanson February 2004 - January 2007
Lehigh Hanson May 2003 - February 2004
Lehigh Hanson June 1998 - May 2003
Exhibitgroup / Giltspur January 1995 - January 1998
WYNDHAM / HYATT HOTELS January 1986 - January 1995
Skills
JD Edwards, Essbase, Inventory Management, Kronos, ADP Payroll, Fixed Assets, Financial Reporting, Internal Controls, SOX, Accounting, Consolidation, Accounts Payable, Forecasting, Budgeting, Excel, Financial Analysis, Mergers, General Ledger, Word, PowerPoint, Outlook, Financial Planning, PeopleSoft, Process Improvement, Strategic Planning, Variance Analysis, Hyperion, Accounts Receivable, Internal Audit, Cost Accounting, Budgets, Account Reconciliation, Sarbanes-Oxley Act, Auditing, Management, Microsoft Excel, Hyperion Enterprise, Analysis, Finance, Financial Statements, Mergers, Capital Budgeting, US GAAP
Education
Dallas Baptist University 1999 — 2002
Master of Business Administration, Accounting and Finance
University of Central Oklahoma
Bachelor of Science, Accounting
WorldVentures August 2013 - Present
WOW! Internet, Cable & Phone June 2015 - August 2015
Guardian Protection Services March 2015 - June 2015
Cox Communications January 2011 - September 2014
Guardian Protection Services July 2010 - January 2011
Filter Fresh Office Coffee Services July 2009 - July 2010
Time Warner Cable April 1997 - July 2009
California Tanning Center January 1995 - April 1997
Body By Matt January 1987 - January 1995
Skills
Sales, Direct Sales, Social Media Marketing, Customer Service, Leadership, Team Building, Account Management, Entrepreneurship, Telecommunications, Strategic Planning, Team Leadership, Training, Sales Operations, Cold Calling, Relationship Marketing, Coaching, Marketing Strategy, PowerPoint, Leadership Development, Public Speaking, Networking, Lead Generation, Network Marketing..., Personal Development, Inspiring People, Bodybuilding, Nutrition, Self Help, Sales & Marketing..., Highly motivated..., Personal Training, Going the Extra Mile, Performance Management, Sales Motivation, Exceed Sales Goals, Cold Calling Experience, Project Management, Project Planning, Personnel Supervision, Sales Promotion, Communication, Travel, Fun, Energy, Facebook Marketing, Leisure Travel, Vacation, Tourism, Linkedin Marketing
Education
Cuyahoga Community College 1990 — 1993
Associate of Arts (A.A.), Communication, General
West Technical High School 1982 — 1985
Diploma
Time Warner Cable July 1995 - Present
Staffing Resources 1990 - 1995
Education
Dallas Baptist University
Business Administration
Benefitfocus April 2010 - Present
Time Warner Cable January 2004 - August 2009
JM Family Enterprises 2009 - 2009
Compuware 2001 - 2003
Skills
Testing, SDLC, Agile Methodologies, Quality Assurance, SQL, SharePoint, XML, Requirements Analysis, Microsoft SQL Server, Visual Studio, Rational Quality Manager, Visio, Software Documentation, Java, C#, Software Implementation, Scrum
Education
Davenport University 1996 — 2000
BBA, Computer Information systems
CenturyLink Business October 2012 - Present
Time Warner Cable August 2008 - August 2011
Time Warner Cable August 2007 - August 2008
Adelphia January 2004 - January 2007
Skills
Call Center, Customer Satisfaction, Call Centers, Sales, Team Building, Selling, Customer Retention, CRM, Salesforce.com, Management, Customer Experience, Account Management, VoIP, Broadband
Education
Cuyahoga Community College 2000 — 2005
Associates of Arts
KeyBank August 2013 - Present
Self-Employed January 2013 - Present
Tomo Hibachi and Sushi March 2014 - September 2014
KeyBank October 2011 - August 2013
Key Bank October 2009 - October 2011
KeyBank October 2007 - October 2009
Time Warner Cable September 2005 - October 2007
Bank of America formally MBNA June 2004 - August 2004
Skills
Leadership, Training, Customer Service, Analysis, Management, Microsoft Excel, Public Speaking, Project Management, Customer Satisfaction, Finance, Social Media Marketing, Social Networking, Social Media, Team Building, Quality Assurance, Event Planning, Microsoft Office, Online Business..., Marketing Event Planning, Communication, Corporate Communications, Process Improvement, Procedure Development
Education
DeVry University's Keller Graduate School of Management-Ohio 2014 — 2015
Master of Business Administration (M.B.A.), Marketing, 3.35
DeVry University-Illinois 2010 — 2013
Bachelor of Business Management, Project Management, Cum Laude
Cuyahoga Community College 2007 — 2009
Associate of Arts and Sciences (A.A.S.), Web Development and Maintenance
TruGreen August 2013 - Present
Time Warner Cable January 2010 - July 2013
Strob Marketing August 2008 - February 2009
Nyberg, Fletcher & White October 2007 - August 2008
Leeds World Inc March 2005 - August 2007
Tom Powell & Associates May 1996 - March 2002
Skills
Account Management, Sales Management, Sales, Direct Sales, Marketing, New Business Development, Trade Shows, Marketing Strategy, B2B, Cold Calling, Sales Operations, Sales Process, Advertising, Product Development, Merchandising, Customer Service, Negotiation, Key Account Management, Selling Skills, Direct Marketing, Product Marketing
Education
Cuyahoga Community College
Business and Marketing
Baylor Scott & White Health April 2015 - Present
Suddenlink Communications September 2014 - Present
Frontier Communications April 2014 - September 2014
Time Warner Cable August 2013 - April 2014
Windstream 2013 - 2014
FRC Technologies August 2012 - August 2013
CenturyLink November 2011 - July 2012
East Texas Medical Center April 2008 - June 2009
Skills
Servers, Hardware, Juniper, Networking, Cisco Technologies, System Administration, Windows Server, Troubleshooting, Cisco, Technical Support, Integration, VoIP, Routers, Juniper Technologies, Active Directory, Calix, Adtran, Alcatel, Redback, AFC, Remedy, Network Administration, Switches, Information Technology, Infrastructure, WAN, Network Design, Team Leadership, Computer Hardware, Cisco Routers, Vendor Management, LAN-WAN, NOC, Telephony, Data Wiring, Access Control..., Enterprise Network..., Desktop Support, Employee Training
Education
University of Texas at Tyler 2009 — 2011
Bachelor of Science (BS), Computer Science
Dallas Baptist University 2008 — 2009
Bachelor of Science (B.S.), Computer Science
Signature Bank August 2014 - Present
Time Warner Cable October 2012 - Present
York College VITA August 2011 - May 2012
Bank of America July 2005 - October 2010
Commerce Bank April 2004 - July 2005
JPMorgan Chase May 2000 - April 2004
Skills
Project Coordination, Schedule Control, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Operations Management, Eviews, Account Management, Coaching, Training, Tax Preparation, Building Relationships, Organizational Structure, Cash Management, Account Reconciliation
Education
Kaplan University 2014 — 2015
Master of Business Administration (MBA), Accounting
CUNY York College 2009 — 2012
Bachelor, Business Administration and Management, General, 3.15
Laguardia Community College 2003 — 2008
Associate of Science (A.S.), Business Administration and Management, General, 2.9
Citi April 2013 - Present
Cablevision August 2011 - March 2013
All City Auto Sales Inc 2008 - 2011
Time Warner Cable 2004 - 2007
Time Warner Cable January 2003 - January 2004
Skills
Active Directory, Troubleshooting, Networking, Help Desk Support, Windows XP, Technical Support, Security, Operating Systems, XP, Software Installation, Software Documentation, BMC Remedy, Computer Hardware, A+ Certified, Windows 7, TCP/IP, VPN, Hardware, Windows Server, Routers, Cabling, Call Center, Servers, Switches, DNS, Network Administration, Call Centers, ITIL v3 Foundations..., CA Unicentre, CA Spectrum, Wily Introscope, IBM Tivoli, ServiceNow, Computer Network..., HP Business..., Incident Management, Major Incident..., 24x7 Production Support
Education
CUNY New York City College of Technology 2003 — 2007
Bachelor's Degree, Computer Technology/Computer Systems Technology
CUNY New York City College of Technology 2003 — 2005
Associate's Degree, Computer Information Systems
The Research Foundation for SUNY November 2014 - Present
The Research Foundation for SUNY May 2011 - Present
Lynne Francey & Associates August 2010 - April 2011
New York State Office for People with Developmental Disabilities (OPWDD) February 2010 - August 2010
WARNER CABLE November 2005 - September 2009
Time Warner Cable August 2000 - November 2005
IA SYSTEMS July 1999 - May 2000
Pharmascience Inc. January 1996 - April 1999
Pharmascience Inc. January 1991 - January 1996
Pharmascience Inc. January 1988 - January 1991
Skills
Event Planning, Nonprofits, Editing, Newsletters, Microsoft Office, Marketing, Fundraising, Event Management, Human Resources, Budgets, Program Management, Public Relations, Customer Service
Education
Dawson College 1982 — 1984
Time Warner Cable April 2015 - Present
Time Warner Cable October 2013 - May 2015
Time Warner Cable August 2012 - October 2013
Sleepy Giant November 2011 - March 2012
R. Hilton & Associates August 2002 - March 2011
EF&I November 2010 - January 2011
Urban Properties Inc February 2010 - October 2010
Ventura Transfer Company June 2010 - August 2010
Knott's Berry Farm June 2009 - August 2009
Pick-Your-Part July 2007 - August 2007
Skills
MS Office Suite, Crystal Reports, CCNA - In progress, A+ Certification - In..., Windows XP, Windows 7, Windows Vista, Microsoft Office, BMC Remedy, Ravica, Quest Viewer, Big Brother, MSA
Education
New Horizons 2011 — 2011
Business Intelligence/ Data Base Administration
San Jose State University 2007 — 2010
BA, Psychology
Cypress College 2005 — 2006
AA, General Education
Orange Coast College 2004 — 2004
AA, General Education
Los Alamitos High School
Amazon November 2013 - Present
Time Warner Cable April 2012 - October 2013
Pure Energy Partners January 2012 - March 2012
Walmart June 2011 - August 2011
Tuck School of Business at Dartmouth College February 2011 - July 2011
BHEL Unit: Tiruchirappalli July 2009 - July 2010
Skills
Renewable Energy, Sustainability, NPV, Business Strategy, Start-ups, Supply Chain Management, Financial Analysis, Entrepreneurship, Logistics, Analysis, Management, Strategy, Social Ventures, Impact Investing, Business Model..., Valuation Modeling, Fundraising, Competitive Strategy, Life Cycle Assessment, Telecommunications, Strategic Negotiations, Power Generation..., Business Development, Strategic Planning, Management Consulting
Education
Dartmouth College 2010 — 2011
M.E.M, Management core
College of Engineering Guindy, Chennai 2005 — 2009
B.E, Mechanical
Time Warner Cable October 2010 - Present
Skills
Microsoft Excel, Customer Service, English, Management, Microsoft Office, Microsoft Word, Outlook, Photoshop, PowerPoint, Research, Account Management, Coaching, Leadership, Marketing, Process Improvement, Team Building, Training
Education
Daemen College 2001 — 2003
N/a, Physical Therapy/Therapist
Time Warner Cable October 2013 - Present
Time Warner Cable January 2012 - October 2013
Time Warner Cable August 2006 - December 2011
Skills
Telecommunications, VoIP, Broadband, Call Centers, MPLS, Ethernet, Telephony, T1, IP, Provisioning, Managed Services, Optical Fiber, WAN, Switches, Troubleshooting, Wireless, Computer Network..., Co-location, Fiber Optics, Vendor Management
Education
The University of Texas at Dallas 2013 — 2017
MS, Computer Science
Dallas County Community College 2010 — 2013
undecided
The University of Dallas 1997 — 2001
BA, English
Ohio Department of Veterans Services June 2014 - Present
Veterans of Foreign Wars November 2012 - June 2014
Starbucks May 2010 - June 2013
Time Warner Cable May 2012 - November 2012
Skills
Microsoft Office, Customer Service, Leadership, Microsoft Excel, Teamwork, Public Speaking, Customer Satisfaction, Team Leadership, Sales, Troubleshooting, Research, Team Building, Social Networking, Inventory Management, Coaching, Call Centers, Claims Management, Veterans Benefits, Training Management, Community Outreach, Microsoft Word, Training, Leadership Development, Policy, Program Management, Nonprofits, Government, Strategic Planning, Management, Recruiting, Administration, Employee Training, Outlook, Project Management, PowerPoint
Education
Cuyahoga Community College 2014 — 2016
Associate of Arts and Sciences (A.A.S.), Communication and Media Studies
AT&T March 2008 - Present
Time Warner Cable August 1989 - May 1997
Skills
IPTV, MPLS, BGP, Frame Relay, OSPF, WAN, Cisco Technologies, VoIP, Network Design, CCNP, Switches, Routing, Juniper, Project Management, Network Engineering, Computer Network..., Telephony, Wireless, Network Architecture, Troubleshooting, Broadband, QoS, ATM networks, EIGRP, Multicast, Network Administration, DSL, Cisco IOS, Networking, Telecommunications, IP, Ethernet, SIP, Routers, Data Center, TCP/IP, Unified Communications, DWDM, Network Security, LAN-WAN, T1, Disaster Recovery, Optical Fiber, CCNA, Managed Services, Technical Support, VPN, Wireless Networking, Firewalls, System Deployment
Education
Southampton High School 1977 — 1980
Dallas Baptist University
Oneida Nation Enterprises, Turning Stone Resort and Casino June 2013 - Present
Arc Of Onondaga March 2013 - July 2013
Mangia Pizzeria March 2011 - March 2013
Tactair Fluid Controls Inc July 2008 - April 2011
Time Warner Cable August 2002 - May 2007
Skills
Customer Satisfaction, Team Building, Microsoft Office, Microsoft Excel, Strategic Planning, Process Improvement, Customer Service, Project Management, Marketing, Event Management, Event Planning, Training, Team Leadership, Social Media, Public Speaking, Management, Public Relations, Aircraft, Marketing Strategy, Operations Management, Hospitality, Coaching, Recruiting
Education
Syracuse University - Martin J. Whitman School of Management 2010 — 2010
Entrereneuurship
Daemen College 1998 — 2002
BS, Business
Miles College 1998 — 2002
Time Warner Cable December 2006 - Present
Axiom Media 2003 - 2005
KM Phoenix 2003 - 2003
Ladd Computers 2002 - 2003
Ideal Consulting 1999 - 2002
Skills
DNS, Ethernet, VPN, DHCP, VMware ESX, Active Directory, Microsoft Cluster, TCP/IP, Hardware, Computer Hardware, Patch Management, Remedy Ticketing System, Troubleshooting, Servers, Windows Server, Windows, Windows Services, Disaster Recovery, DoubleTake, IBM Director, ChangeAuditor, KVM Switches, DSVIEW, NSI, Networking, Microsoft Technologies, VoIP, Network Security
Education
VMware 2011 — 2011
Install, Configure, Manage VMware View 4
VMware 2011 — 2011
VMware vSphere 4
Microsoft 2009 — 2009
6423A Implementing and Managing Windows Server 2008 Clustering
Microsoft 2009 — 2009
Windows Server 2008 Directory Services
Stratasoft Inc 2005 — 2005
Stratasoft Certified Professional
Artisoft 2004 — 2004
Administrating Televantage PBX systems
Ikon 2001 — 2001
2071 Querying MS-SQL Server 2000 with Transact-SQL
Ikon 2001 — 2001
2072 Administration of SQL-2000
Interact Commerce Corporation 2000 — 2000
SalesLogix Enterprise Certification
D G Erwin Technical Center 1997 — 1997
Electronic Theory, DC\AC Circuits and devices
Kaiser Permanente July 2013 - Present
Assigncorp February 2012 - June 2013
Computer Giants January 2007 - June 2008
Time Warner Cable May 2006 - January 2007
2004 Ves Systems February 2004 - July 2004
2003 Power Toyota December 2002 - October 2003
Ingram Micro January 2000 - May 2001
Skills
Call Center, Sales, Customer Service, Quality Assurance, Software Documentation, SDLC, SQL, NetSuite, ETL
Education
Cypress College 2008 — 2010
AA, Computer Information Systems
California State Fullerton 2000 — 2003
BA, History; Business
Time Warner Cable March 2012 - Present
Production Plus Productions 1985 - Present
EC Financial August 2007 - March 2010
Skills
Recruiting, Telecommunications, Public Speaking, Leadership Development, Sales, Public Relations, Marketing, Coaching, Email Marketing, Team Building, Event Planning, PowerPoint, Social Networking, Customer Service, Advertising, Business Strategy, Leadership, Direct Sales, Management, Account Management, Customer Satisfaction, Social Media Marketing, Sales Management, Contract Negotiation
Education
Glenville HS 1964 — 1969
Business, Management, Marketing, Auto Mechanics and, Related Support Services
Cuyahoga Community College
Associate's degree, Business, Marketing, Sales, Advertising
Amazon (Audible, Inc.) 2014 - Present
Tuck School of Business at Dartmouth College September 2013 - December 2013
Thayer Gear - Dartmouth College September 2012 - December 2013
Dartmouth College September 2012 - December 2013
Time Warner Cable June 2013 - September 2013
KPMG India May 2012 - August 2012
AIESEC Chennai February 2009 - March 2012
TAFE April 2011 - June 2011
Skills
Data Analysis, Strategy, Market Research, Project Management, Leadership, Team Leadership, Microsoft Office, Team Building, Marketing Strategy, Strategic Planning, Operations Management, Product Marketing, Business Strategy, Qualitative Research, Supply Chain Management, Consulting, Project Planning, Team Management, Entrepreneurship, Cross-functional Team..., Project Implementation, Omniture, Matlab, Marketing, Public Speaking, C, Teamwork, Event Management, Management Consulting, Nonprofits, Research, Business Development, Management, MarketSight, Pivot Tables, SAS, Marketing Analytics, Tableau, Customer Relations, Recruiting, Statistics, Analytics
Education
Dartmouth College 2012 — 2014
Master of Engineering Management
College of Engineering, Anna University 2008 — 2012
BE
Padma Seshadri Bala Bhavan 2006 — 2008
Higher Secondary
Chinmaya Vidyalaya 1997 — 2006
CBSE 10th Grade
Time Warner Cable July 2009 - November 2011
Spirit Halloween August 2011 - October 2011
Skills
Writing, Creative Writing, English grammar, English Literature, Speech Writing, Technical Writing, Editing, Text Editing
Education
Buffalo State College 2009 — 2013
Bachelor of Arts (B.A.), Creative Writing
D'Youville College 2005 — 2009
ecoATM May 2014 - Present
GreatCall February 2014 - May 2014
MedImpact Healthcare Systems, Inc. September 2013 - December 2013
Cognella August 2013 - September 2013
American Customer Care February 2012 - December 2012
Time Warner Cable November 2007 - December 2010
Skills
Call Centers, Customer Experience, Customer Satisfaction, Inbound Marketing, Telemarketing, Contact Centers, Technical Support, Customer Retention, Customer Service, Call Center Development, Troubleshooting, Outsourcing, Invoicing, Telecommunications, Sales, Quality Assurance
Education
DeVry University 2015 — 2016
Network Administration
California College San Diego 2012 — 2014
Associate's Degree, Computer Systems and networking
Cuyamaca College 2011 — 2014
Currently Attending, Paralegal Studies
UEI 2007 — 2007
Diploma, Computer Technology/Computer Systems Technology
Time Warner Cable June 1999 - Present
Charter Communications September 1996 - June 1999
T C I Communications Inc February 1990 - September 1996
Education
Dallas Baptist University
Eastfield College
William Paterson University January 2015 - Present
Wayne Board of Education September 2010 - Present
County College of Morris September 2009 - December 2010
North Jersey Radio Network August 2004 - November 2005
Time Warner Cable June 2002 - November 2003
WHDH-TV 2002 - 2002
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, English, Research, Teaching, Windows, Outlook, Public Speaking, Strategic Planning, Editing, Curriculum Writing, Screenwriting, News Writing, TV News Production, Google Docs, Curriculum Design
Education
New Jersey City University 2009 — 2011
Standard Certificate of English, Alternate Route Teaching Program
Emerson College
Master of Arts (M.A.), Journalism/Screenwriting
Curry College
B.A.
Time Warner Cable June 2003 - Present
Skills
Project Management, Conflict Resolution, Healthcare Information..., Team Building, Team Leadership, Internet Troubleshooting, Issue Resolution, Training, Cable Television, Human Resources, Policy, Policy Analysis, Employee Training, Technical Training, Program Implementation, Software Implementation, Quality Auditing, Quality Assurance..., Customer Service, Customer Service..., Customer-focused Service
Education
Cuyahoga Community College 2012 — 2013
Certification, EHR Implementation Support Specialist
New York Institute of Technology-Old Westbury 2008 — 2010
Master of Science (M.S.), Human Resource Managment and Labor Relations, 3.8 GPA, Graduate with Distinction
The University of Akron 1995 — 2000
Bachelor of Arts (B.A.), Business and Organizational Communication
Sunrun June 2015 - Present
Time Warner Cable March 2015 - Present
GuthyRenker January 2015 - March 2015
FTD Companies, Inc. (formerly Provide Commerce) November 2014 - January 2015
Vonage July 2014 - September 2014
AT&T August 2013 - March 2014
GameStop September 2012 - August 2013
Skills
Microsoft Word, Research, PowerPoint, Sales, iOS, Apple Safari, iPhone Support, iPad Support, Windows 8, Windows Phone, Android, Customer Service, Retail, Telecommunications, Troubleshooting, Windows XP, Xbox 360, Customer Satisfaction, Customer Experience
Education
Daytona State College 2004 — 2005
N/A, Mathematics
Pine Ridge High School 2001 — 2003
Diploma, General Studies
Time Warner Cable April 2014 - Present
Lenovo January 2013 - April 2014
Dell July 2008 - November 2010
Skills
Computers, Dell Computers, Computer Hardware, Computer Software..., Desktop Computers, Servers, Laptops, Hardware, Technical Support, Operating Systems
Education
Davidson County Community College 2004 — 2007
Associate of Science (A.S.), Electrical and Electronics Engineering
Davidson County Community College 2004 — 2007
Associate of Science (A.S.), Computer Engineering Technology/Technician
Time Warner Cable Leverage repAT&TDecember 2009 - January 2013
Echostar Satellite Services L.L.C. October 2005 - December 2007
Skills
Customer Service, Wireless, Troubleshooting, VoIP, Telecommunications, Training, Strategic Planning
Education
Dakota County Technical College