Experience
Kerry Toyota  August 2012 - Present
Tolt Service Group   July 2011 - October 2012
Total Quality Logistics  January 2012 - February 2012

Education
Northern Kentucky University

Experience
Tolt Service Group   September 2013 - Present
South Seas Data  October 2012 - Present
Astral Hoops   January 2012 - November 2012
TechsRx Computer Services   January 2007 - July 2009
Guitar Center  November 1999 - May 2001

Skills
Entertainment, Sound, Video, Audio Engineering, Radio, AV, Production Managment, Music Production, Recording, Video Production, Scripting, Music, Live Sound, Video Editing, Live Events, Audio Editing, Sound Design, Audio Post Production, Computer Repair, Pro Tools, Sound Editing, Electronics, Professional Audio

Education
Conservatory of Recording Arts and Sciences   2011 — 2012
Master Recording Program II, Sound Engineering

Experience
Independent Jr Level Information Technology Specialist   February 2015 - Present
Randstad Technologies, formerly Technisource  February 2015 - March 2015
BAI Inc  September 2014 - January 2015
Freelance Computer Support Specialist   June 2014 - September 2014
Tolt Solutions  January 2014 - June 2014
Tolt Service Group   December 2012 - January 2014
Robert Half Technology  2014 - 2014
Albany Computer   January 2009 - May 2012
R&R Solutions  August 2008 - January 2009
eBryIT, Inc.   November 2006 - January 2009

Skills
Windows 7, XP, Laptops, Software Installation, Computer Hardware, Hardware, Troubleshooting, Printers, Technical Support, Windows Vista, Networking, Routers, Computer Repair, Workstations, Windows XP Pro, Help Desk Support, Desktop Computers, Dell Computers, Antivirus, Microsoft Office, Hardware Installation, Virus Removal, Wireless Networking, Norton Ghost, Remote Desktop, Hardware Support, Computer Maintenance, Customer Service, Information Technology, Install, Outlook, CompTIA A+ Certification, Peripherals, Data Recovery, Software, Disaster Recovery, Data Migration, Wireless Routers, POS Installation, Custom Computer Builds, Setting Up Multi-boot..., Windows 95, Windows 2000, Microsoft Windows 98, Servers, Firewalls, CompTIA A+, Windows XP, Operating Systems

Education
Darton College   2015 — 2017
Associate of Science (AS), Computer Information Technology

Computer Education Institution   2003 — 2003
Certificate for PC Support Technician and A+ Certification, Computer Installation and Repair Technology/Technician, 3.750 GPA

PCDI   2001 — 2003
Vocational/Technical Certificate for School of Computer Repair, Computer Repair; Information Technology, B+

Experience
Atlantic Bedding and Furniture Richmond   July 2012 - Present
Tolt Service Group   January 2008 - July 2012
Wayne Memorial Hospital  July 2006 - December 2007
Wayne Memorial Hospital  March 2003 - December 2007

Skills
Computer Hardware, Motherboards, Hardware, Printers, Hard Drives, Computer Repair, HP, Video Cards, Laser Printers, Troubleshooting, Antivirus, Security

Education
Pensacola Christian College   1999 — 2001
No Degree Completed:, Criminal Justice, Humanities, Basic Psychology, Secondary Education-Fitness/Earth Science

Experience
Excel Micro, Inc.   June 2011 - Present
Tolt Service Group   November 2006 - June 2011

Skills
Technical Support, Active Directory, Network Security, Servers, Troubleshooting, Network Administration, Software Installation, Computer Hardware, Windows Server, Microsoft Exchange, SaaS, Cloud Security, Email Archiving, Email Encryption, VMware, Cloud Computing, Security, Virtualization

Education
ITT Technical Institute-King of Prussia   2005 — 2007
Associate's degree, Computer Electronics and Engineering

Experience
Tolt Service Group   Account Support AdvocateTOLT Service Group, LLCJuly 2006 - Present
United Airlines  June 2003 - July 2006

Skills
•Critical thinking,..., •Planning and..., •Communication skills., •Influencing, leading,..., •Conflict resolution., •Adaptability., •Experience with...

Education
ITT Technical Institute-Mount Prospect   2004 — 2007
Bachelor's degree, Information System Security, 3.88

University of Guyana   1998 — 2004
Bachelor's degree, Computer Science

Experience
OptiMine Software, Inc.   May 2014 - Present
Tolt Service Group   August 2011 - May 2014
After Hours Computer Repair  January 2011 - July 2011
Button Brand Veterinary Clinic   March 2011 - May 2011
US Navy  January 2004 - November 2008

Skills
Troubleshooting, Computer Hardware, Windows 7, Technical Support, System Administration, Microsoft Office, Servers, Networking, Windows XP, Hardware, Project Management, VoIP, Windows Server, Customer Service, Active Directory, Network Administration, Security, VPN, Data Center, Security Clearance, Desktop Application..., Help Desk Support, Printers, Management, Software Documentation, Windows, Operating Systems, FTP, Windows 8, Linux, Hyper-V, Software Installation, Integration, Information Technology, Microsoft Exchange, Cloud Computing

Education
New Mexico State University   2010 — 2011
Computer and Information Systems Security/Information Assurance

Saugatuck

Experience
Seagrave Fire Apparatus, LLC  June 2011 - Present
Tolt Service Group   September 2008 - November 2009
Pinnacle Partners, LLC   January 2007 - April 2007

Skills
Technical Support, Laptops, VPN, Wireless Networking, A+ Certified, Printers, CCNA, Network Administration, Network Engineering, Cisco Routers, Active Directory, Microsoft Technologies, Microsoft Exchange, Firewalls, VMware, Juniper, VLAN, Storage Solutions, Hyper-V, Microsoft SQL Server, Virtualization, IBM Servers, Cabling, IT Management, Group Policy, Telephony, CCTV, IT Infrastructure..., Database Servers, System Center Suite, Storage Management, Vendor Management, Coax, Computer Maintenance, Cisco Technologies, Laser Printers, Thermal Printers, ATMs, Fiber Optic Cable, Inkjet, Switches, Cisco, Hardware, Desktop Support, Lexmark, POS, Nortel, NICE Call Recording, High Availability, Powershell

Education
Ivy Tech Community College   2001 — 2003
Associate's degree, A+, CCNA

Experience
Work Markert   March 2014 - Present
Tolt Service Group   June 2007 - January 2013
Gemz Media   2005 - 2006
Work N Hard IT Designs   October 1997 - February 2005
MCI Telecommunications INC  April 1992 - June 1997

Skills
Low Voltage, Servers, MySQL, Software Installation, Windows Server, Networking, Hardware, Windows, PHP, Dreamweaver, Web Design, Information Technology, Management, Windows 7, Active Directory, Network Administration, Troubleshooting, VMware, Cisco Technologies, System Administration, TCP/IP, Virtualization, Team Building, Integration, SharePoint, Testing, Visio, Cloud Computing, VoIP, Help Desk Support, Network Security, Computer Hardware, Linux, Windows XP, Dell Computers, Microsoft SQL Server, Database Administration, Computer Maintenance, SQL, Databases, Wireless Networking, Operating Systems, Photoshop, Disaster Recovery, Microsoft Exchange, Software Development, IT Management, Citrix, Blackberry Enterprise..., Cabling

Education
Lawton College   1995 — 1999
BS, Business Administration

Contra Costa College   1986 — 1998
AS, Computer Science

University of Phoenix
AAITT/CCNA

Experience
Giant Eagle  February 2012 - Present
Tolt Service Group   February 2011 - February 2012
Diebold  April 2008 - February 2011
Catalina Marketing  1994 - 2008
Weis Markets  1991 - 1994

Skills
Customer Service, Training, Supervising, Information Technology, Fiscally Responsible, Account Management, Problem Solving, Evaluation, Customer Satisfaction, Sales, Equipment Repair, Time Management, Phone Skills, Procedure Design, Microsoft Office, Communication, Computer Hardware, Highly detail oriented, Organization, Help Desk Support, Hardware, Technical Support, Inventory Control, Field Technicians, Maintenance & Repair, Project Management, Retail, Laptops, Telephone Skills, POS

Education
Penn State University   1985 — 1989
Bachelor's degree, Business Administration and Management, General

Experience
CSC - Computer Sciences Corporation  April 2008 - Present
Tolt Service Group   February 2003 - January 2008
Arizona Army National Guard  June 2000 - February 2003
Arizona Army National Guard  March 1995 - June 2000

Skills
Soldering, Electronic..., Auto Mechanics, Aircraft Mechanics, Test Equipment, Computer Hardware, Troubleshooting, Electronics, Computer Maintenance, Automotive Repair, Electronics Repair, Maintenance & Repair, Computer Repair

Education
ITT Technical Institute-Tucson   1988 — 1989
Associate's Degree, Electronics and Computer Engineering

Experience
E*TRADE Financial Corporation  September 2015 - Present
AIG  September 2014 - September 2015
AIG  December 2011 - September 2014
Bank of America Merrill Lynch  March 2010 - December 2011
SAP  April 2007 - October 2008
Tolt Service Group   September 2005 - May 2006
Computer Sciences Corporation  2006 - 2006
Wyeth  September 2003 - March 2004
Compaq  2001 - 2002

Skills
HTML, CSS, CMS, SharePoint, Dreamweaver, Web Development, HTML 5, Visio, Microsoft Office, Content Management, Project Management, JavaScript, Management, Knowledge Management, Information Architecture, Strategy, SEO, E-commerce, Leadership, Email Marketing, Web Content Management, Google Analytics, User Experience, Web Analytics, Usability

Education
Drexel University   2000 — 2005
Bachelor of Science, Information Systems and Technology

Central High

Experience
One Source Imaging Solutions Inc  April 2012 - Present
One Source Imaging Solutions Inc  April 2011 - Present
FIELD SOLUTIONS INC   July 2006 - Present
FIELD SOLUTIONS INC/FUJITSUI INC   January 2006 - Present
CompuCom  January 2012 - January 2013
Tolt Service Group   May 2010 - April 2011
Merck  June 2010 - December 2010
BROOKFIELD SCHOOLS  January 1999 - January 2006
United States Postal Service  January 1996 - March 1999
State of NJ  January 1999 - January 1999

Skills
System Deployment, Customer Service, Software Installation, Management, Troubleshooting, Windows 7, Windows, Vendor Management, Operating Systems, Databases, Project Planning, Access, Laptops, Servers, Process Improvement, Hardware, Inventory Management, Microsoft Excel, Printers, XP, Active Directory, Cisco Technologies, Microsoft Word, Networking, BMC Remedy, Security, TCP/IP, Network Administration, HP, Technical Support, Desktop Computers, Windows Server, Routers, MS Project, HTML, PowerPoint, VPN, A+ Certified, Computer Hardware, VMware, Project Management, Microsoft Office, Computer Repair, SharePoint, Outlook, Sales Operations, Budgets, System Administration, Cabling, Windows XP

Education
ST. LEOS UNIVERSITY   1986 — 1990
CERTIFIED TEACHER, EDUCATION /GROUP DYNAMICS

ST. LEOS UNIVERSITY (FORMERLY COLLEGE)   1986 — 1989
Bachelor's degree, EDUCATION/GROUP DYNAMICS; SPEC EDUCATION/ EXPERIENTIAL

INDIANA UNIVERSITY OF PA   1980 — 1984
PHYSICS; ENGLISH/SOCIOLOGYCourses included SOCIOLOGY, COMPUTER SCIENCES and human relations

Indiana University of PA   1981 — 1983
2 Years Physics major, Physics, 3.0

Experience
United States Postal Service  July 2012 - Present
Tolt Service Group   May 2011 - June 2012
Hyosung Corporation  June 2007 - May 2011

Skills
Microsoft Excel, Microsoft Outlook, Microsoft Power Point, Data entry, Windows 95, NT, 2000,..., SIMS, Solomon, 60 wpm, Microsoft office

Education
Limestone College   2006 — 2010
Bachelor of Fine Arts (B.F.A.), Liberal Arts and Sciences/Liberal Studies, 3.7

Experience
Carolinas Healthcare System  December 2012 - Present
CEM Corporation  May 2012 - June 2012
Tolt Service Group   May 2009 - April 2012
American Tire Distributors (VACO)   September 2008 - April 2009
Swisher Hygiene  December 2006 - August 2008
Amedex/BUPA Insurance Company   April 2005 - November 2006

Skills
Multi-State Sales Tax, Financial Accounting, International Tax, Sales, PeopleSoft, Account Reconciliation, Accounting, Accounts Payable, Accounts Receivable, Financial Analysis, Sales, Financial Statements, Fixed Assets

Education
University of Louisiana at Lafayette   1980 — 1984
Bachelor of Science (BS), Business Administration, Management and Operations, 3.3

Experience
Redlands Unified School District  2014 - Present
Western Digital  January 2013 - February 2015
Tolt Service Group   November 2012 - December 2012
Team Business Solutions   September 2009 - July 2011
Team Business Solutions   September 2009 - July 2011
Tolt Service Group   March 2005 - September 2009
Tolt Service Group   March 2005 - September 2009
Franklin Career College   October 2004 - March 2005

Skills
IT Project Management 5..., Active Listening, Critical Thinking, Repairing, Equipment Maintenance, Complex Problem Solving, Reading Comprehension, Quality Control Analysis, Time Management, Troubleshooting, Windows 7 Configuration, Windows 7 Desktop..., IT Hardware Support, IT Management Software, Troubleshooting Networks, Cyber Incident Response, Advanced First Aid, Emergency Services, Emergency Communications, Incident Response, Laser Printers, NCR Point of Sales..., Windows XP, Windows Vista, Servers, Laptops, Project Management, Computer Hardware, Active Directory, Networking, A+ Certified, System Deployment, Software Installation, XP, Windows Server, Network Administration, Hardware, Team Building, Printers, Windows 7, Windows, Antivirus, CompTIA A+ Certification, Technical Support, Maintenance & Repair, Switches, Microsoft Certified..., Operating Systems

Education
New Horizons, Southern California   2012 — 2012
MCTS Jr. Server Administrator With Linux and Security+

Baldy View ROP   2009 — 2009
Computer Repair, Computer Repair

Franklin Career College   2004 — 2005
Office Machine Repair, Office Machine Repair

Chaffey College   1997 — 2001
A.A, Liberal Arts

Cheonggang Academy
Diploma

Franklin Career College
Diploma

US D.H.S
College Degree; A.A Degree, Technical Certifications; Liberal Arts and Sciences

US D.H.S
Diploma

Experience
Scripps Medical Plaza   August 2013 - July 2015
University of San Diego  June 2013 - August 2013
Tolt Service Group   January 2012 - June 2012
SHARP MEDICAL HOSPITAL INFO. SYSTEM   June 2010 - December 2010
AREY JONES EDUCATIONAL SOLUTIONS  June 2009 - August 2010
DATA ENTRY, CLERK INTERNATIONAL 3 YEAR   January 2000 - June 2005
TARGET CORPORATION  June 2004 - December 2004

Skills
Software Installation, Networking, Printers, Troubleshooting, Windows, Active Directory, Customer Service, Data Entry, Windows Server, Laptops

Education
Southwestern Community College   1999 — 2015
A.S, Computer Information Systems

Southwestern College   2005 — 2011
Associate of Science (A.S.), Computer Science, 3.0

EASTLAKE HIGH SCHOOL   1998 — 1999
HS DIPLOMA , ELECTONICS

Experience
Hewlett-Packard  August 2012 - Present
Smartsource, Inc  May 2009 - May 2011
Tolt Service Group   2010 - 2010
FT. LEWIS WORK SOURCE   September 2008 - June 2009
WorkSource  September 2008 - June 2009
Wamu/Chase Bank   May 2009 - May 2009
Verizon Wireless  September 2000 - August 2001
United States Postal Service goods   September 1999 - August 2000
US Navy  January 1995 - February 1998

Skills
A+ Certified, Troubleshooting, Microsoft Office, Windows, Customer Service, Computer Hardware, Documentation, Operating Systems, Hardware, Data Entry, Workstations, Software Installation, XP, Outlook, Desktop Support, Laptops, Servers, Computer Repair, Customer Relations, Software Documentation, Networking, Technical Support, System Deployment, Help Desk Support, Windows 7

Education
Tacoma Community College   2006 — 2009

FIFE HIGH SCHOOL
High School diploma with honors

Tacoma Community College
Associates Degree, Applied Science; Networking Convergence Technologies

Experience
UnitedHealth Group  July 2014 - Present
UnitedHealth Group  October 2011 - July 2014
UnitedHealth Group  February 2010 - October 2011
UnitedHealth Group  December 2008 - February 2010
Cigna (was Kronos Optimal Health)   May 2008 - October 2008
Tolt Service Group   October 2005 - May 2008
Dollarhide Financial Group, LLC.   July 2004 - October 2005
Marist College  September 2001 - July 2004

Skills
Databases, Business Intelligence, Microsoft SQL Server, Management, Troubleshooting, Servers, Oracle, Information Technology, MySQL, Software Documentation, MicroStrategy

Education
Arizona State University - W. P. Carey School of Business   2007 — 2008
MS, Information Management

Marist College   2001 — 2004
BS, Information Technology

Experience
AT-NET Services, Inc.   June 2015 - Present
The IT Company LLC   November 2014 - June 2015
The IT Company LLC   February 2012 - June 2015
Safet Systems   June 2010 - February 2012
Tolt Service Group   February 2010 - June 2010
eGroup fine electronics home theatre   March 2004 - November 2009
Walden Motor Company   August 2000 - December 2003

Skills
Computer Hardware, Computer Repair, Windows 7, Windows Vista, Windows XP Professional, Wireless Networking, Wireless Security, IP Networking, Network Security, Cabling, Cable Modems, DSL, Linux, Network Operations, Wired Networking, Troubleshooting, Hardware, A+ Certified, Switches, XP, Wireless, VMware Workstation, VMware ESX, Windows Server, DHCP, DNS, CompTIA Network+..., Microsoft Exchange, Active Directory, Software Installation, Technical Support, Networking, Routers, Servers, Security, Firewalls, CCNA, Virtualization, Windows XP

Education
Fountainhead College of Technology   2011 — 2012
Bachelor of Applied Science, Network Security and Forensics, 3.96

Arkansas State University   1994 — 2000
Liberal Arts, Math, Economics, Sociology

Experience
Tolt Service Group   September 2007 - Present
Dillards  June 2003 - September 2007
Kyrus Corp   December 1996 - August 2002
U.S. Army   November 1989 - February 1993

Skills
Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel, Windows, Team Building, Project Management, Teamwork, Management, Inventory Management, Leadership, Troubleshooting, PowerPoint, Software Documentation, Outlook, System Administration, Customer Satisfaction, Team Leadership, Access, Process Scheduler, Analysis, Time Management, Budgets, Software Installation, Technical Support, Networking, Laptops, Printers, Training, Quality Assurance, Computer Hardware, Logistics, Process Improvement, Windows 7, A+ Certified, Call Centers, Servers, Human Resources, Windows XP, Retail, Cabling, Hardware, Hardware Support, Computer Repair, Remote Desktop, Field Service, Help Desk Support, Visio, Hardware Installation, CompTIA A+ Certification

Education
Remington College-Dallas Campus   1994 — 1996
Associate of Arts and Sciences (AAS), Electrical, Electronic and Communications Engineering Technology/Technician

Army Institute Of Management   1980 — 1982
Certified, Army Maintenance Management System, Direct support/General Support Maintenance, Leadership Develop.

Experience
Epsilon  January 2015 - Present
Epsilon  July 2010 - Present
Malone Technology LLC   July 2008 - July 2010
TOLT Service Group   June 2004 - January 2010

Skills
Solaris, Cluster, Unix, AIX, VMware ESX, NAS, Linux, Oracle RAC, Netbackup, Storage, VMware, Servers, Veritas, Virtualization, Exadata, RedHat, Netezza, Sun, Bind, Windows Server, Data Center, Disaster Recovery, Databases, Active Directory, Security, Veritas Cluster Server, High Availability, DNS, LDAP, Perl, Shell Scripting, NetApp, System Deployment, Storage Area Networks, Red Hat Linux, HP-UX, HACMP, Nagios, Solaris Zones, SAN, Bash, TSM, iSCSI, Server Architecture, Big Data, Process Management, Automation Tools, Hadoop, NoSQL, Puppet

Education
LSU Shreveport
Computer Science, Physics

Experience
Wells Fargo  August 2014 - Present
Cardinal Innovations Healthcare Solutions  January 2013 - August 2014
Sogeti  May 2012 - December 2012
Tolt Service Group   September 2009 - May 2012
Robert Half Technology  October 2008 - September 2009
CSC  August 2007 - August 2008
Morris Laing Evans Brock Kennedy   May 2005 - August 2007

Skills
Hyper-V, Windows Server 2012, Windows Server 2008 and..., SCCM 2007 R2, SQL 2012, SQL 2008 and 2005, Exchange 2010, Microsoft Exchange 2007, SharePoint 2013, SharePoint 2010, SharePoint 2007, SharePoint Designer, Visio, Infopath Designer, Lync 2010, Microsoft Office..., Blackberry Enterprise..., IIS, Lync 2013, Autonomy iManage, Autonomy IDOL, Hardware, Microsoft Exchange, SCCM, VMware, Servers, SharePoint, Microsoft SQL Server, Security, Data Center, Databases, Networking

Education
Butler Community College   2008 — 2008
Certification, Networking

Wichita State University   2000 — 2005
Bachelors Degree, Computer Engineer

St. Pius the Xth

Experience
Philips Healthcare  December 2014 - Present
St. Jude Medical  July 2013 - November 2014
GSI Group  March 2010 - July 2013
Tolt Service Group   August 2006 - March 2010

Skills
Integration, Testing, Electronics, Failure Analysis, Continuous Improvement, Cross-functional Team..., Engineering, Manufacturing, Programming, Systems Engineering, Test Equipment

Education
University of Maine   2002 — 2006
Bachelor of Science (BS), Electrical and Electronics Engineering

Experience
Maine Medical Center  May 2014 - Present
Maine Medical Center  September 2008 - May 2014
Tolt Service Group   December 2007 - September 2008
St. Joseph Healthcare  June 2007 - December 2007
School Union 52   September 1999 - December 2006

Skills
CBET, Critical Care, Customer Service, Medical Equipment, Computer Hardware, Networking, Software Documentation, Troubleshooting, Software Installation, System Administration, Servers, Operating Systems, Windows XP, Hospitals

Education
University of Maine   2005 — 2007
BS, Electrical Engineering Technology

Kennebec Valley Community College   2003 — 2005
AAS, Applied Elecctronics and Computer Technology

Experience
South Carolina Department of Social Services  July 2015 - Present
AFLAC Group Insurance  August 2012 - November 2014
Tolt Service Group   2010 - August 2012
3D Systems  2006 - 2009
American Lubefast   2000 - 2006
Utilipro, Inc.   1999 - 2000
NAC International  1987 - 1999

Skills
Management, Procurement, Vendor Management, Project Management, Process Improvement, Program Management, MS Project, Visio, Business Analysis, SharePoint, Team Leadership, Testing, ERP, System Deployment, Risk Management, Software Project..., Databases, IT Management, IT Strategy, Business Intelligence, Leadership, Cross-functional Team..., Integration, Analysis, Data Analysis, Access, Servers, Business Process..., SDLC, Troubleshooting, Web Development, Requirements Analysis, PMP, Project Planning, IT Service Management, Telecommunications, Networking, Change Management, Team Building, Requirements Gathering, PMO, Software Development, Business Process, Training, Data Center, Disaster Recovery, Oracle, System Administration, CRM, SQL

Education
Brown College   1981 — 1983
Diploma / Certification, Computer Programming

Experience
Sogeti  October 2013 - Present
Tolt Service Group   July 2012 - October 2013
Bechtel  2004 - 2011

Skills
Microsoft Project, Microsoft Servers, Windows 7, Windows XP Pro, Visual Studio, Cisco IOS, Cisco Routers, Cisco Firewall Security, Cisco Wireless, IT Management, Database Design, Operating Systems, Software Documentation, System Administration, Process Improvement, Program Management, SQL, Integration, SharePoint, Troubleshooting, Visio

Education
Nova Southeastern University   2004 — 2005
Master's degree, Management Information Systems, General

University of Phoenix   2001 — 2003
Bachelor of Science (B.S.), Information Technology

71st High School

Experience
University Mechanical  December 2012 - Present
Tolt Service Group   July 2009 - December 2012
Sharp HealthCare  June 2008 - September 2009
Kaiser Permanente  January 2009 - June 2009

Skills
Computer Hardware, Hardware, Account Management, Help Desk Support, Management, Technical Support, Troubleshooting, Customer Service, Networking, XP, System Deployment, Laptops, System Administration

Education
University of Phoenix-San Diego Campus   2009 — 2011
Associate's degree, Information Technology

United Education Institute   2006 — 2007
Computer Technology/Computer Systems Technology

San Diego Continuing Education
Cisco Academy

Experience
Cablevision  August 2012 - Present
Tolt Service Group   May 2010 - February 2013
Tolt Service Group   2010 - 2012
Road Runner Auto Sales   March 2005 - December 2008

Skills
CompTIA A+ Certification, Veterans, Military Experience, Underwriting, Microsoft Office, Microsoft Excel, Microsoft Word, Banking, Retail Banking, Customer Service, Credit, Computer Hardware, Computer Repair, Computer Maintenance, Troubleshooting, Networking, Hardware, Printers, Management, Technical Support, Software Installation, Windows 7, Windows, Windows XP

Education
Hunter Business School   2008 — 2010
Certificate, Computer Installation and Repair Technology/Technician

The University of Akron   1999 — 2000
Computer Science

Experience
Tolt Service Group   May 2011 - July 2015
Fujitsu General America, Inc.   April 2006 - March 2011

Skills
Troubleshooting, Computer Hardware, Hardware, Servers, Windows 7, Networking, Windows, Windows Server, Technical Support, Active Directory, Firewalls, Laptops, Routers

Education
CUNY New York City College of Technology   2001 — 2006
Bachelor's degree, Computer and Information Systems Security/Information Assurance

CUNY New York City College of Technology   2000 — 2006
Bachelor of Technology (B.Tech.), Computer Sytems technology

Experience
Tolt Solutions  May 2015 - Present
Tolt Solutions  May 2014 - Present
Tolt Service Group   August 2012 - May 2014
Tolt Service Group   March 2012 - May 2012
Honeywell  May 2011 - June 2011
NASCENT Technology  July 2010 - November 2010
Charlotte Mecklenburg Schools  1997 - 2007

Skills
PowerPoint, Word, Excel, Problem Solving, Microsoft Word, Electronics, Engineering, Microsoft Excel, Programming, Testing, Computer Hardware, Troubleshooting, Windows, Analysis, Soldering, Quality Assurance, Software Installation, Software Documentation, Microsoft Office, Customer Service, Public Speaking

Education
ITT-Tech   2009 — 2010
Assoc in Applied Science, Computer and Electrical Engineering Technology

Johnson C. Smith University - JCSU   1992 — 1995
Civil Engineering

Experience
Fondomonte Arizona   April 2015 - Present
Orora North America  April 2014 - January 2015
Tolt Service Group   May 2005 - April 2009
Arizona Health Care Contract Management Services, Inc   June 2001 - June 2005

Skills
General Ledger, Journal Entries, Accounts Receivable, Account Reconciliation, Accounts Payable, Invoicing

Education
Cleveland State University   1996 — 1998
No, Business/Commerce, General, 3.00

West Tech high school

Experience
Self-employed  March 2004 - Present
Reliable IT  October 2013 - October 2013
Atos  August 2013 - October 2013
Integrated Solutions  March 2013 - October 2013
Geeks On Call  January 2012 - October 2013
iYogi Inc.  January 2011 - October 2013
The Celtic Fringe   August 2012 - September 2013
Prism Pointe Technologies  June 2012 - September 2013
Tolt Service Group   February 2012 - July 2013
SENTCOM   June 2012 - June 2012

Skills
Networks, Start-up Consulting, Operating Systems, Customer Satisfaction, System Migration, Data Migration, Photography, Photoshop, 3D Studio Max, Rhino 3D, Graphic Design, Help Desk Support, Computer Application..., Virus Removal, Cabling, LCD TV Repair, Interactive Kiosks, Tablets, iPod Touch, Lexmark Printers, DSL, T1s, Technical Ability, Conceptual Ability, Marketing Management, Sales Presentations, Motivational Speaking, Apple OS, Desktop Customization, Website Development, Servers

Education
The Art Institute of Raleigh-Durham   2010 — 2011
None, Culinary Arts/Chef Training, Told by my Chef's I could immediately go to work

Rockingham Community College   2008 — 2009
Associate's degree(didnt finish), Information Technology-Programming

Northeast Guilford High   2001 — 2005
Highschool Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program

Experience
N/A  August 2013 - Present
Telenet Technologies   December 2011 - August 2013
Tolt Service Group   May 2011 - November 2011
CCI-Worldwide   December 2010 - February 2011
Microsoft  May 2010 - October 2010
Marketstar  December 2009 - July 2010
Anu Resources Unlimited  May 2009 - May 2009
Skagit County Superior Court   2009 - 2009
CORESTAFF Services  July 2008 - November 2008
First Student Inc.  April 2003 - June 2007

Skills
Troubleshooting, Technical Support, Windows, System Administration, Software Installation, Computer Hardware, Customer Service, Access, Team Building, Team Leadership, Operating Systems, Software Documentation, Security, Mentoring, Problem Solving, Microsoft Office, Analysis, Customer Relations, Documentation, Testing, Research, Excel, Teamwork, Operations Management, Outlook, Inventory Management, Word, Budgeting, PowerPoint, Supervisory Skills, Databases, Process Improvement, Electronics, Data Analysis, Teaching, Technical Writing, HTML, Purchasing, Engineering, Visio, Linux, Retail, Small Business, Quality Assurance, Integration, Manufacturing, Compliance, Administration, Project Planning, Management

Education
University of Washington   1993 — 1993
Bachelors, Chemistry

University of Washington   1975 — 1978
BA, Chemistry

University of California, Santa Barbara   1974 — 1975
Chemistry

UCSB   1974 — 1974
Chemistry

Experience
Sealed Air Diversey Care  September 2015 - Present
Piedmont Hardware Brands  August 2014 - September 2015
MetLife  April 2014 - August 2014
Tolt Solutions  June 2013 - April 2014
Tolt Service Group   March 2012 - June 2013
AAA Carolinas  May 2011 - March 2012
Randstad  August 2010 - April 2011
ValleyCrest Companies  May 2006 - August 2010
TruGreen LandCare  August 2001 - August 2004

Skills
Data Analysis, Problem Solving, Business Management, Leadership, Forecasting, Team Leadership, Budgets, Project Management, Financial Analysis, Training, Management, Analysis, Strategic Planning, Access, Account Management, Operations Management

Education
Georgia Southern University   2007 — 2009
MBA, Business Administration

University of North Carolina at Chapel Hill   1996 — 2001
BS, Industrial Relations

Experience
US Army  November 2008 - June 2012
Tolt Service Group   July 2007 - October 2008

Skills
Computer Repair, Computer Network..., Internet Troubleshooting, Router Configuration, Wireless Routers, Cable Management, Software Installation, Hardware Diagnostics, Security+, Troubleshooting, Help Desk Support, Windows XP Pro, Remote Desktop, Wireless Networking, Windows Vista, Laptops, LAN-WAN, Hardware Installation, Computer Maintenance, Windows 7, Information Assurance, Technical Support, Desktop Computers, Network Engineering, Antivirus, DNS, Workstations, Group Policy, Firewalls

Education
Northern Virginia Community College   2013 — 2016

Computertraining.com   2006 — 2007
Vocational Diploma, Microsoft Certification

Experience
Self Employed Technical Recruiter   September 2012 - Present
NYLX/API Development Group   April 2012 - September 2012
OrthoCarolina  December 2010 - November 2011
Tolt Service Group   October 2007 - July 2010
Ingersoll Rand Security Technologies  2010 - 2010
NEC America  September 2001 - December 2004
Scoreboard  October 2000 - August 2001
ORBCOMM  May 1998 - September 2000
Newbridge Networks  May 1996 - May 1998
Netrix Corporation  January 1992 - April 1996

Skills
Recruiting, Employee Relations, Applicant Tracking..., Human Resources, HRIS, Leadership, Budgets, Start-ups, Employee Benefits, HR Consulting, System Administration, Organizational..., Performance Management, HR Policies, Talent Acquisition, Workforce Planning, Management, FMLA, Benefits Administration, Talent Management, College Recruiting, Time Management, Payroll, PeopleSoft, Deferred Compensation, Temporary Placement, Employee Engagement, Internet Recruiting, Succession Planning, Interviews, Onboarding, New Hire Orientations, Training, Employer Branding, Job Descriptions, Leadership Development, Benefits Negotiation, Personnel Management, Sourcing, Screening Resumes, Executive Search, Administration, Screening, Employee Training, Temporary Staffing, Hiring, Technical Recruiting, Contract Recruitment, Staffing Services, Labor Relations

Education
Marymount University   1987 — 1989
Masters, Human Resource Management

George Mason University   1983 — 1987
Bachelors, Business and HR

Experience
Pomeroy, IT Staffing Services   November 2013 - Present
Pomeroy  October 2010 - June 2013
Wright Technology Group   June 2009 - June 2013
Kingston Schools   December 2008 - July 2009
Tolt Service Group   January 2005 - May 2008

Skills
XP, Troubleshooting, Servers, Microsoft Office, Windows, Active Directory, Help Desk Support, Technical Support, Windows Server, Printers, Operating Systems, Laptops, Windows 7, Print Servers, HP LaserJet, Ibm Compatible Pc, IBM ThinkPad, Norton Internet Security, CCleaner, Break Fix, Desk Top Support, Active Directory..., Win2008, Regedit, Ipconfig, Malwarebytes, Lexmark Printers, Thermal Printers, Barcode Scanners, Handheld Computers, XP Professional, Win 2003, 2008 Administration

Education
IBM Inhouse Training   2010 — 2013
Certificate of Training, Management Information Systems, General, N/A

Clark University   2007 — 2008
Certificate of training, Prep Microsoft Windows 2000 Systems Engineer

New England Vet Tech   1994 — 1995
Certificate of training, Computer Support Technician

Arizona Architectural Institute   1976 — 1978
Certificate of Training, Architectural Drafting and Architectural, n/a

Experience
Tolt Service Group   November 2013 - Present
Capgemini  November 2011 - October 2013
TIAA-CREF  August 2011 - December 2011
Wells Fargo  April 2010 - September 2011
BB&T Bank (Pomeroy IT Solutions)   December 2009 - April 2010
Compucom Scott Health and Safety   September 2007 - December 2009
Cabarras County Public Schools   April 2008 - July 2008
Hewlett Packard  May 2005 - June 2007
Preston Partnership LLC   January 2002 - April 2006
US Army Wheel and Track   January 1994 - January 1996

Skills
Computer Hardware, Desktop Support, Software Implementation, Printers, Laptops, Blackberry, Servers, Software Installation, Troubleshooting, Operating Systems, Norton Ghost, Active Directory, XP, Windows 7, Remedy, Hardware, HP, VPN, System Administration, Deployment, Windows, Windows Server 2008, Workstations, Lotus Notes, Peripherals, Documentation, Scanners, Windows Server, Windows Server 2003, Routers, Blackberry Enterprise..., Switches, TCP/IP, Antivirus, Problem Solving, Outlook, Security, DNS, Group Policy, SharePoint, ITIL, Software Documentation, Technical Support, Network Administration, Microsoft Exchange, VMware, VoIP, Access, System Deployment, Help Desk Support

Education
Knoxville College   1988 — 1992
Business Administration

Experience
Microsoft  December 2012 - Present
OneWest Bank  May 2009 - December 2012
University of Phoenix  September 2011 - January 2012
Tolt Service Group   May 2007 - May 2009
Freestand Financial  August 2005 - May 2007
Collins College  January 2004 - April 2005

Education
Collins College
Bachelor of Science (BS), Networking Technologies

Collins College
Associate of Science, PC/Network Technology

Experience
Work Force Development Center   April 2014 - Present
Work Force Development Center   October 2013 - Present
Work Force Development Center   June 2013 - October 2013
Diversified Industrial Services  June 2012 - June 2013
Korry Electronics  October 2011 - February 2012
Silicon Mechanics  February 2007 - January 2010
Tolt Service Group   November 2004 - February 2007
WDSGlobal  July 2004 - November 2004
D3Data LLC   July 2003 - July 2004
US Navy  October 1994 - June 1999

Skills
Project Management, Cross-functional Team..., Process Improvement, Software Documentation, Quality Assurance, Leadership, Program Management, Technical Support, Management, Operations Management, Training, Inventory Management, Vendor Management, Hardware, Team Leadership, Servers, Continuous Improvement, Lean Manufacturing, Software Installation, Customer Satisfaction, Quality Management, Windows, Software, Business Intelligence, Purchasing, Human Resources, Product Management, Sales, Testing, Analysis, Budgets, Technical Writing, VMware, Customer Service, Contract Negotiation, Account Management, Logistics, Computer Hardware, Networking, Linux, Change Management, IT Management, Access, Telecommunications, Microsoft Office, Team Building, Cloud Computing, Strategic Planning, SharePoint, Procurement

Education
ITT Technical Institute   2002 — 2004
A.A., Computer Network Systems

Lake Washington Technical College   2008 — 2008
Lean Enterprise Manufacturing

Villanova University - Online   2008 — 2008
Six Sigma Green Belt Coursework

City University, WA   2001 — 2001
A+ Certification Coursework

Experience
Philz Coffee  February 2012 - Present
San Francisco Conservation Corps  August 2011 - February 2012
Firstsource Solutions Limited  November 2009 - February 2011
Tolt Service Group   September 2008 - December 2009
Recovery Innovations, Inc.   May 2007 - August 2008
American Land Conservancy  June 2000 - October 2005
Whittman-Hart / marchFIRST  March 1998 - June 2000
Cendant  January 1994 - June 1995

Skills
Accounts Receivable, General Ledger, Accounting, Account Reconciliation, Accounts Payable, Financial Reporting, Payroll, GAAP, QuickBooks, Invoicing, Financial Accounting, Internal Controls, ADP Payroll, Forecasting, Auditing, Budgets

Education
Rio Salado   2008 — 2010
Business Administration, Accounting

Phoenix College   2006 — 2010
Business Administration, Accounting

Experience
Holland Square Group  December 2014 - March 2015
Roomlinx, Inc.   January 2013 - June 2014
Tolt Service Group   January 2008 - November 2012
Covad  2007 - 2008
Crocs  2005 - 2007
Partech International  1996 - 2001

Skills
Troubleshooting, Computer Hardware, Active Directory, XP, Routers, Cisco Technologies, Switches, Windows Server, Network Administration, TCP/IP, VPN, Servers, WAN, Technical Support, Windows 7, Network Security, Wireless Networking, Networking, CCNA, Software Installation, A+ Certified, VMware, Vendor Management, DNS, LAN-WAN, DHCP, Telecommunications, Operating Systems, System Administration, Wireless, Windows, Hardware, Linux, Virtualization, Security, Cisco Routers, Microsoft Exchange, Windows XP

Education
LAN/WAN Professional   2011 — 2011
Certification, CWA, CCNA

ITT Tech   2003 — 2007
BS, Computer Information Security

Mesa State College   1983 — 1984
Basic, Management Information Systems, General

Hubbard   1970 — 1983
Diploma, Basic

Experience
Tolt Service Group   July 2005 - Present
Spenser Communications  January 2005 - April 2005
Max Displays   December 2003 - December 2004

Education
Concordia University Irvine   2000 — 2004
BA, Business Administration with an emphasis in Marketing & Management

Experience
Quest Diagnostics  April 2013 - Present
Quest Diagnostics  May 2008 - April 2013
Tolt Service Group   December 2006 - May 2008
Dick's Sporting Goods  December 2005 - May 2007
Primavera Systems  March 2001 - July 2003
Computer Learning Centers, Inc.   June 1997 - January 2001
InfoSystems, Inc.   August 1997 - June 1998
National Software Testing Labs  June 1992 - August 1992

Skills
EMR, Healthcare Information..., Healthcare, EHR, Hospitals, Process Improvement, Sales, HIPAA, Software Documentation, Troubleshooting, Integration, Training, Information Technology, Technical Support, Project Management, Management, Requirements Analysis, Analysis, Network Administration, Customer Retention, Customer Service, Network Engineering, Microsoft Technologies, Clinical Workflow, Workflow, Building Strong..., Customer Satisfaction, Computer Software..., Technical Training, Meaningful Use

Education
University of Maryland College Park   1992 — 1994

Experience
Semi - Retired  October 2012 - Present
Tolt Service Group   August 2008 - October 2012
Getronics  November 1996 - July 2008

Skills
Troubleshooting, Universe Programming, Applications Software...

Education
University of Illinois at Urbana-Champaign   1965 — 1976
Bachelor's degree, Education

Parkland College   1968 — 1973
A.S., Nursing, Physics, Math

Experience
Exotic Scapes   October 2012 - Present
Tolt Service Group   February 2008 - April 2009

Skills
Microsoft Office, Financial Analysis, Strategic Planning, Process Improvement, Customer Service, Accounting, Leadership, Microsoft Excel

Education
California State Bakersfield
Bachelor of Science (BS), Finance, General

Texas A&M University
Accounting and Finance

Experience
Tolt Service Group   April 2013 - August 2013
Lowe's Technology Inc   May 2011 - April 2012
Tessera North America   January 2010 - December 2010
Flextronics Technology Inc   October 2007 - July 2008
Prairie Packaging Inc.   January 2007 - October 2007
Solectron Technology  January 1998 - May 2006
IBM  September 1981 - January 1998

Education
Central Piedmont Community College   2003 — 2005
Associate's, Medical Assisting

Alfred State College - SUNY College of Technology   1976 — 1978
Associate's, Human Services

Carolinas Healthcare Science College

Central Piedmont Community College

Experience
Metcalf Archaeological Consultants, Inc.   July 2014 - Present
Arizona State University  August 2012 - July 2014
Red Door Spa  May 2010 - October 2012
Khatali Headache and Pain Treatment Center   May 2009 - April 2010
Tolt Service Group   February 2006 - August 2008
West Texas A&M University  August 2003 - October 2005
US Army  June 1991 - August 1996

Skills
Human Resources, PHR Certified, Employee Relations, Benefits Administration, Compensation & Benefit, Recruiting, Hiring, HR Policies, Onboarding, New Hire Orientations, Job Descriptions, Job Analysis, Unemployment, Workforce Planning, Workers Compensation, Conflict Resolution, Employee Training, ADP Payroll, PeopleSoft, SAP HR, ADP HRB

Education
United States Military Academy at West Point
Bachelor of Science (BS), Russian & German

West Texas A&M University
Master of Business Administration (MBA)

Experience
Verizon  May 2013 - Present
Tolt Service Group   April 2010 - April 2013
CACI  May 2006 - March 2009

Skills
Network Administration, Active Directory, Troubleshooting, Windows Server, Servers, XP, Windows 7, Network Security, VMware, Microsoft Exchange, Computer Hardware, Security, Cisco Technologies, Switches, Routers, Technical Support, System Administration, A Certified, Hardware, Software Installation, Windows XP, Laptops, Help Desk Support, VPN, Printers, LAN-WAN, Citrix, Wireless Networking, Operating Systems, HP, Remote Desktop, Microsoft Certified..., Workstations, Computer Repair, Norton Ghost, Networking, Data Center, Server Administration, Dell Computers, Information Technology, Software Documentation, Hardware Support, WAN, Group Policy, CompTIA A

Education
Heald College-Roseville   2001 — 2002
Associate's degree, Computer and Information Sciences and Support Services

Experience
Truck Works, Inc   May 2014 - November 2014
Watts Water Technologies  May 2010 - March 2014
Tolleson Union High School District #214   July 2009 - May 2010
Tolt Service Group   September 2008 - May 2009
White Cap Construction Supply  September 2001 - August 2008
ORCO Construction Supply  February 1995 - June 2001

Skills
Warehousing, Inventory Control, Manufacturing, Distribution Center..., Shipping, Transportation, Forklift Operator, Inventory Management, Logistics, Customer Service, Purchasing, Construction, Materials Management, Materials, Supply Chain, Supply Chain Management, Strategic Sourcing, Supply Management, Procurement

Education
Glendale Community College   2011 — 2014
Associate's Degree, Business, Management, Marketing, and Related Support Services

Maryvale High School   1982 — 1986
Diploma, General

Experience
ACN  June 2014 - Present
TS1 Solutions   January 2015 - August 2015
NCR Corporation  September 2013 - January 2015
Johnson Controls  January 2013 - June 2013
Kratos Defense and Security Solutions  December 2012 - January 2013
Schneider Electric  October 2010 - July 2012
Tolt Service Group   September 2009 - October 2010
Access Control Technologies  October 2006 - April 2009
Sabre Integrated Security Systems   July 2005 - October 2006
DGX, LLC   August 2004 - June 2005

Skills
CCTV, DVR, Electronics, Security+, Electronic Engineering, Electrical..., NVR, Networking, LAN-WAN, Security Management, Integrated Security..., Biometrics, Surveillance, Hardware, Test Equipment, Wireless Networking, Active Directory, Computer Repair, Windows XP, Security Audits, Video Analytics, Security Clearance, Video over IP, IP Cameras, Access Control, Low Voltage, Troubleshooting, Software Installation, Cabling, Alarm Systems, IP CCTV, CompTIA Security+, CompTIA Security

Education
Monroe College   2006 — 2008
Bachelor's of Science degree, Computer Information Systems

TCI College   2005 — 2006
Associate, Applied Science of Networking Technology

Lincoln Technical Institute   2003 — 2004
Certification, Electronic Systems Technician

Jane Addams Vocational HS   1996 — 2000
High School Diploma, General Studies

Experience
Ceridian (Contract)   September 2014 - October 2014
Verizon Telecommunications (Contract)   January 2013 - February 2013
Tolt Service Group   May 2011 - August 2011
Sarasota County Government  November 2009 - May 2010
AT&T (Consultant)   July 2007 - December 2007
SIM&S/U.S. Army   March 2006 - October 2006
Decisus, Inc   September 2005 - December 2005
IBS Telecom   June 2005 - September 2005
Titan Corporation  August 2004 - October 2004
Verizon  March 2004 - May 2004

Skills
Project Management, Project Coordination, Telecommunications, Switches, Troubleshooting, Hardware, Customer Service, VoIP, Outlook, Program Management, Wireless, Vendor Management, Equipment Installation, Software Installation

Education
Brookdale Community College   1985 — 1989
Associate's Degree, Communications

Brookdale Community College
Associate of Arts and Sciences (AAS), Communications

Experience
Ingersoll Rand  April 2012 - Present
Tolt Service Group   January 2010 - April 2012
Titan America  2002 - December 2008
KPMG  2000 - 2002

Education
James Madison University   1998 — 2000
M.S., Accounting

Virginia Polytechnic Institute and State University - Pamplin College of Business   1993 — 1997
B.S., Business Mgmt

Experience
Tolt Service Group   November 2012 - Present
CompuCom  July 2012 - November 2012
Agilysys Inc  March 2007 - November 2009
D & E Communications   November 2002 - March 2009

Skills
Troubleshooting, Hardware, Network Administration, Servers, Software Installation

Education
Ocean County College   2010 — 2010
A Plus

Experience
Avanade  April 2013 - Present
Apple  January 2013 - March 2013
Technesis Technology Solutions   October 2012 - December 2012
Tolt Service Group   January 2011 - October 2012
GC&E SYSTEMS GROUP  May 2010 - September 2010
Wal-Mart  November 2007 - April 2010
Cablevision  March 1999 - September 2007

Skills
Technical Support, Customer Service, Project Management, Routers, Budget, Switches, Quality Control, Materials Management, Public Administration, Computer Hardware, Information Technology, Software Installation, Budgets, Expenses, Troubleshooting, Infrastructure, Active Directory, Windows, Windows 7, Operating Systems, XP, A+ Certified, Network Administration, Networking, Windows Server, Hardware, Software Documentation, Cabling, Laptops, Network Security, Computer Repair, Servers, Security, Microsoft Exchange, Firewalls, Data Center, System Administration, VoIP, VPN, Printers, Telecommunications, Wireless Networking, DNS, VMware, Wireless, DHCP

Education
ITT Technical Institute   2011 — 2013
Bachelor of Science (BS), Information Systems Security

ITT Technical Institute   2009 — 2011
Associates, Computer Network Systems

Katharine Gibbs School   1997 — 1999
Certificate in Computer Technical Support, Computer Technical Support

City University of New York-John Jay College of Criminal Justice   1991 — 1993
Public Administration

Experience
Tolt Service Group   Service Parts Logistics ExecutiveIBMJuly 1979 - June 2009

Education
North Carolina State University   1978 — 1979
Post Grad, Industrial Engineering

Lehigh University   1975 — 1978
MS, Industrial Engineering

Bucknell University   1970 — 1974
BS, Mathematics

Duke University - The Fuqua School of Business
MBA, Business Administration

Experience
Peden 5 Star Transport, LLC   October 2012 - Present
Roush Industries  December 2010 - January 2013
SA IT Services  June 2006 - September 2010
Hewlett-Packard  2005 - 2010
Tolt Service Group   August 2003 - June 2006
ITT Technical Institute  2002 - 2003
Oak Harbor Freight Lines  1999 - 2001
Peden Construction   1981 - 1999

Skills
Management, Project Management, Process Improvement, Team Building, Team Leadership, Leadership, Technical Support, Troubleshooting, Vendor Management, Software Installation, Training, Strategic Planning, Computer Hardware, Software Documentation, Strategy, Budgets, Customer Service, Inventory Management, Time Management, Customer Satisfaction, Operations Management, Business Development, Windows, Quality Assurance, Microsoft Office, Program Management, Change Management, Project Planning, Cross-functional Team..., Process Scheduler, Networking, Testing, Business Process, Start-ups, Contract Negotiation, Windows XP, Windows 7, Information Technology, Integration, System Administration, ROI Strategies

Education
Colorado Technical University   2004 — 2006
Bachelor’s Degree, Project Management and Business Management, 3.0

ITT Technical Institute-Portland   2001 — 2003
Associate’s Degree, Information Technology, Computer Network Systems, 3.95

Experience
Dr. Soliman Fakeeh Hospital Jeddah, KSA   September 2013 - December 2014
Advocate Health Care  April 2011 - May 2013
Rush University Medical Center  February 2009 - April 2011
Loyola University Medical Center  2009 - 2010
Tolt Service Group   2008 - 2009
Northwestern Memorial Hospital  February 2004 - April 2008

Skills
Preventive Maintenance, Technical Support, Biomedical Engineering, Troubleshooting, Medical Imaging, Clinical Engineering, Medical Devices, Field Service, Clinical Research, Healthcare Management

Education
DeVry University   2009 — 2012
Bachelor of Engineering (B.Eng.), Biomedical/Medical Engineering

Experience
Gerrard Daniel World Wide   January 2010 - Present
Tolt Service Group   September 2004 - March 2007
R and R Mold   October 2002 - November 2003

Education
Franklin Career College   2004 — 2004
Certificate, Printer and computer repair

NTMA Training Centers of Southern California   2002 — 2002
Certificate, Machining

Experience
Tolt Service Group   June 2007 - Present

Education
Illinois State University

Illinois State University
Bachelor of Science, Marketing

Experience
Tolt Service Group   August 2009 - Present
Tolt Service Group   2009 - Present
Fujitsu Technology Solutions  August 2006 - August 2009

Skills
Hardware, Troubleshooting, Computer Hardware, XP, Technical Support, Software Installation, Printers, Windows 7, A+ Certified, Laptops, Operating Systems, System Administration, TCP/IP, Help Desk Support, Vendor Management, Cabling, SharePoint, POS, Visio, Data Center

Education
Queen's College   2007 — 2011
Bachelor of Arts (BA), Sociology; Political Science, 3.0

Queens College   2007 — 2011
Bachelor of Science (BS), Sociology

Experience
Tolt Service Group   June 2011 - Present

Skills
Information Technology

Education
TESST College of Technology-Baltimore   2010 — 2011

Experience
Tolt Service Group   December 2007 - Present
Shenandoah Legal Group   2004 - 2005
Law Office of Wayne D. Inge   1998 - 2005

Skills
Networking, Hardware Diagnostics, Computer Repair, Customer Service, Inventory Management, Time Management, Prioritisation, Technical Support, Laptops, Computer Hardware

Education
ECPI College of Technology
Associate of Arts and Sciences (AAS), Information Technology

Experience
E.B Supply   February 2015 - Present
Tolt Solutions  September 2004 - February 2015
Tolt Solutions  March 2008 - October 2012
Tolt Service Group   May 2005 - March 2008

Skills
Troubleshooting, Hardware, Technical Support, Laptops, Dell Computers, Account Management, Laser Printers, Computer Hardware, Computer Repair, HP, Microsoft Excel, Microsoft Office, Teamwork, Network Administration, Active Directory, Windows 7, Storage, XP, Printers, Wireless Networking, Software Installation, Servers, Networking, Help Desk Support, Cabling

Education
DeVry University-Illinois   2004 — 2008
Bachelor - Computer Information System

Experience
Tolt Service Group   January 2008 - Present
Wang/Getronics   June 1983 - December 2007

Skills
Field Service, Team Leadership, Customer Service

Education
Guilford Technical Community College   1977 — 1980
Associate of Science (AS), Electrical and Electronics Engineering

Experience
Paycor  September 2013 - Present
Tolt Service Group   July 2012 - Present
Convergys  June 2010 - July 2011
Tropicana Casino & Resort  January 2008 - November 2008

Skills
COBOL, Microsoft SQL Server, SQL DB2, SQL

Education
Northern Kentucky University   1995 — 2001
Bachelor of Science (BS), Information Technology