Total Card, Inc
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Total Card, Inc Employees
American Bank & Trust July 2007 - Present
Total Card, Inc March 2007 - July 2007
Pontiac Cadillac Hummer Saturn of Sioux Falls August 2006 - March 2007
Wells Fargo Financial June 2005 - August 2006
Home Federal Bank (HFFC) August 2004 - June 2005
Citi April 2002 - August 2004
Cabela's February 2000 - April 2002
Skills
Consumer Lending, Personal Banking, Management, Sales, Employee Referral..., Operations Management, Schedules, Performance Appraisal, Performance Management, Operating Budgets, Budget Monitoring, Cash Management, Community Development, Loans, Credit, Commercial Banking, Banking, Customer Service, Leadership, Finance, Retail Banking, Cross Selling, Training
Education
Dakota Wesleyan University 2014 — 2015
Master of Business Administration (M.B.A.), Strategic Leadership
Dakota Wesleyan University 1996 — 2000
Bachelor of Arts (BA), Business Administration and Management, General
James Valley 1983 — 1996
High School
Total Card Inc. January 2015 - Present
Allied Global April 2001 - January 2015
ZEEA Imports February 1998 - April 2001
Skills
New Business Development, Process Improvement, Business Development, Account Management, Lead Generation, Executive Management, Management, Outsourcing, Credit, Call Centers, Strategic Planning, CRM, Risk Management, Operations Management, Forecasting, Contract Negotiation, Banking, Portfolio Management, Vendor Management, Sales Management, Team Building, Customer Service, Negotiation, Call Center
Education
Centennial College 1994 — 1998
Business, Business/Accounting
Speedy Cash November 2013 - Present
Synchology June 2009 - November 2013
Total Card, Inc June 2008 - June 2009
CAPITAL Card Services, Inc. March 2004 - May 2008
BANKFIRST 2001 - 2004
Skills
Vendor Management, Banking, Risk Management, Credit, Call Center, SAS, Process Improvement, Analysis, Business Analysis, Data Analysis, Strategic Planning, SQL, Project Management, Credit Cards, Program Management, Account Management, Analytics, Payment Systems, Electronic Payments
Education
Bemidji State University 1996 — 2000
BS, Computer Information Systems
WHS
Capital One August 2012 - January 2013
Total Card, Inc April 2005 - January 2012
Skills
Computers, Health, Nursing, Childcare, Process Improvement, Microsoft Word, Coaching
Education
Minnesota West Community and Technical College 2000 — 2013
Associate of Arts and Sciences (A.A.S.), Nursing Education
Grand Falls Casino & Resort July 2014 - Present
YMCA September 2013 - May 2014
SDSU Jackrabbit Yearbook October 2013 - April 2014
United States Senate May 2012 - July 2012
United States Senate March 2012 - May 2012
SDSU Collegian February 2012 - May 2012
United States Senate January 2012 - March 2012
Lawrence & Schiller TeleServices August 2009 - January 2012
JB Construction June 2000 - January 2012
Total Card, Inc May 2008 - August 2008
Skills
Email Marketing, Customer Service, Microsoft Office, Social Networking, Social Media Marketing, Advertising, Facebook, Press Releases, Google Analytics, Digital Strategy, Copywriting, Proficient in InDesign, Great People Skills, iMovie, Call Centers, InDesign, Social Media, Mac, Time Management, Adobe Creative Suite, WordPress, Online Advertising, Marketing, Marketing Strategy, Marketing Research, Digital Marketing, Digital Media, Sales, Public Relations, Analytics, Brand Development, Brand Management, Small Business, Microsoft Excel, SEO, Copy Editing, Market Research, PowerPoint, Promotions, Strategic Planning, Microsoft Word, Web Design, Writing, Journalism, Editorial, Internet, Windows, Web Development, Cpr Certified, Marketing Communications
Education
South Dakota State University 2009 — 2014
Bachelor of Science (BS), Advertising
St. Cloud State University 2007 — 2009
Communications/Journalism
Luverne High School 2003 — 2007
Diploma Earned, General Studies
Lawrence & Schiller TeleServices September 2013 - Present
Lawrence & Schiller TeleServices August 2011 - September 2013
Lawrence & Schiller TeleServices July 2010 - August 2011
Lawrence & Schiller TeleServices December 2009 - July 2010
Generation Direct May 2006 - July 2006
Total Card, Inc April 2005 - August 2005
Skills
Training, Call Center, Management, Program Management, Call Centers, Coaching, Employee Engagement, Customer Service, Customer Experience, Process Improvement
Education
California State University-Fresno 2000 — 2003
Liberal Studies
Tata Consultancy Services January 2012 - April 2015
Total Card, Inc September 2006 - September 2010
Graffix, Inc. May 2004 - July 2006
Gateway, Inc. April 1995 - March 2003
M. A. Ford, Mfg. Co., Inc. September 1989 - April 1995
Mehta Tech, Inc. June 1986 - September 1989
Sperry Corporation (Unisys) June 1983 - October 1985
Skills
JavaScript, PHP, XML, Microsoft SQL Server, Databases, HTML, Web Services, Web Applications, Testing, ASP, C, Software Documentation, Web Design, CSS, jQuery, SQL
Education
Iowa State University 1980 — 1983
BS, Computer Engineering
Drake University 1972 — 1976
BA, Jornalism, Graphic Arts
Expansion Capital Group August 2013 - Present
Grass Creek Properties, LLC March 2013 - Present
Redwood Hills Financial Group April 2011 - November 2013
Click King Inc. September 2009 - April 2011
Total Card, Inc January 2003 - September 2009
Capital Card Services April 2000 - January 2003
Specialized Card Services May 1998 - April 2000
Skills
Customer Relations, Capacity Planning, Call Center, Forecasting, Credit Cards, Budgeting, Program Management, Credit, Operations Management, P&L Management, Vendor Management, New Business Development, Contract Negotiations, Strategic Planning, Customer Acquisition, Account Management, Process Improvement, Executive Management, Customer Service, Direct Marketing, Call Centers, Finance, Banking, Relationship Management, Financial Services, Customer Retention, Risk Management, Payments, Loans
Education
The University of South Dakota 1997 — 2000
Global Cash Card December 2014 - Present
Sunrise Banks October 2011 - November 2014
Meta Payment Systems February 2008 - October 2011
Total Card, Inc September 2002 - February 2005
Skills
Credit Cards, AML, Payments, Risk Management, Banking, Debit Cards, Electronic Payments, Payment Systems, Bank Secrecy Act, Relationship Management, Process Improvement, Fraud, Operations Management, Mobile Payments, Project Management, Credit, Payment Card Processing, Cards, Management
Education
South Dakota State University
Bachelor of Science, Sociology
Harms Oil Company August 2015 - Present
Larson Manufacturing March 2013 - May 2015
Pearle Vision May 2012 - January 2013
Rels Valuation July 2010 - October 2011
Midland National Life November 2008 - September 2009
Total Card, Inc January 2006 - November 2008
US Bank - Service Center Fargo, ND September 2004 - January 2006
Skills
Customer Service, Accounts Receivable, Operations Management, Call Center, Customer Relations, Credit Cards, Credit, Excel, Microsoft Office, Process Improvement, Customer Satisfaction, Supervisory Skills, Negotiation, Analysis, Telephone Skills, Compliance, Team Building, Call Centers
Education
University of Mary 2002 — 2004
Bachelor's Degree, Business Management
North Dakota State University 2000 — 2002
Elementary Education / Psychology
Meta Payment Systems October 2014 - July 2015
Meta Payment Systems January 2014 - October 2014
Meta Payment Systems February 2013 - January 2014
Meta Payment Systems July 2012 - February 2013
St. Katharine Drexel Parish October 2011 - September 2012
Quoin Financial Bank August 2010 - October 2011
Bank of the West May 2009 - June 2010
Home Federal Bank (HFFC) March 2006 - February 2009
Total Card, Inc April 2004 - March 2006
Curves August 2002 - April 2004
Skills
Customer Service, Banking, Credit Cards, Office Management, Credit, Training, Call Centers, Management, Payroll, Sales, Payments, Relationship Management
Education
Southeast Technical Institute
Business, Business
Southwest Minnesota State University
Business Administration and Management, General
Daktronics May 2014 - Present
Daktronics August 2012 - May 2014
Daktronics September 2010 - November 2012
Auto Loan Acceptance Corp June 2009 - September 2010
Total Card, Inc June 2008 - April 2009
Skills
Outsourcing, Credit Cards, Sales, Customer Service, SharePoint, Call Centers, Microsoft Excel, Microsoft Office, Outlook, Microsoft Word, Team Building, Management, Training
Education
The University of South Dakota 2004 — 2008
Bachelor of Business Administration (BBA), Business Administration and Management, General
Luverne Public Schools 2000 — 2004
Total Card, Inc August 2005 - July 2007
eTelecare Global Solutions November 2002 - June 2005
Skills
Call Centers, Credit Cards, Team Building, Risk Management, Analysis, Coaching, Operations Management, Customer Service, Credit, Leadership, Team Leadership, Training, Banking, Team Management, Call Center, Microsoft Office, Outlook, Supervisory Skills, Leadership Development, Management, Customer Relations, Excel, Word, PowerPoint, Strategic Planning, Problem Solving, Negotiation, Documentation, Telephone Skills, Employee Training, Performance Management, Employee Relations, Relationship Management, Collections, Collections Management, FDCPA, State & Federal Laws, Healthcare Collections, Communication, Teamwork, Process Improvement, Microsoft Excel, Finance, Customer Retention, Business Analysis, Budgets, Loans, Microsoft Word
Education
The University of South Dakota 2000 — 2004
Bachelor's of Science Degree, Biology, General
City of Luverne January 2012 - Present
City of Luverne September 2009 - January 2012
Colorado Technical University February 2008 - December 2011
Total Card, Inc June 2008 - November 2008
Colorado Technical University June 2007 - May 2008
University of Phoenix May 2006 - June 2007
Enterprise Rent-A-Car May 2005 - May 2006
Skills
Adult Education, Organizational Behavior, Change Management, Local Government, Human Resources, Labor Management, Payroll, Leadership, Distance Learning, Microsoft Office, MinuteTraq, Incode, Licensing, Admissions, Recruiting, Higher Education, Elections, Student Recruiting, Campus, System Administration, Career Counseling, Program Management, E-Learning, Resume Writing, Leadership Development, Public Speaking, Customer Service, Management, Strategic Planning, Policy
Education
University of Phoenix 2006 — 2007
MBA, Business Administration
Minnesota State University, Mankato 2003 — 2005
BS, General Management and Human Resources
Colorado Technical University 2010 — 2011
Continuing Education Courses in Accounting
Scalzo Hospitality, Inc. December 2014 - Present
Human Resources Consultant October 2014 - Present
Hard Rock Hotel & Casino Sioux City March 2014 - October 2014
Grand Falls Resort February 2011 - March 2014
Total Card, Inc February 2003 - February 2011
Brookings, South Dakota School Board July 1992 - June 2007
The Credit Store, Inc. May 1997 - February 2003
American Express May 1996 - May 1997
Coast to Coast Northern Division May 1977 - May 1996
Skills
Leadership Development, Organizational..., Employee Relations, FMLA, Policy, Human Resources, Leadership, Employee Recognition, Customer Service, Employee Benefits, Performance Management, Employee Engagement, Benefits Administration, Recruiting, Time Management, Training, Certified TIPS Trainer, HRIS, Coaching, Succession Planning, Onboarding, HR Policies, New Hire Orientations, Employee Training, Deferred Compensation, College Recruiting, Payroll, Talent Acquisition, Compensation & Benefit, Job Descriptions, Workforce Planning, Applicant Tracking..., Talent Management
Education
South Dakota State University 1973 — 1988
B.S., Human Resource Management
Dynamic Educational Systems, Inc. January 2014 - Present
Odle Management Group January 2013 - December 2013
AECOM Australia Pty Ltd May 2008 - December 2012
State of South Dakota March 2007 - May 2008
Total Card, Inc April 2005 - March 2007
CSD May 2002 - April 2005
Skills
Human Resources, Staff Retention, Student Recruiting, Social Services, Higher Education, Adult Education, Presentations, Americans with..., Microsoft Office, Equal Employment..., Labor Market, Customer Service, Written & Verbal..., Interviewing Skills, Career Counseling, Community Outreach, Public Speaking, Interviews
Education
Minot State University 2009 — 2012
Bachelor of Applied Science (B.A.Sc.), Applied Management
Southeast Technical Institute 2002 — 2004
Associate's degree, Business Administration and Management, General
Alpha Omega Publications March 2010 - Present
Slade's Drive In June 2000 - 2012
Total Card, Inc 2006 - 2007
Skills
Training, E-Learning, Microsoft Office, Customer Retention, Customer Experience, Educational Technology, Customer Service, Coaching, Leadership Development, Instructional Design, Team Building, Curriculum Development, Organizational..., Adult Education, Curriculum Design, Public Speaking, Teaching, Staff Development, Distance Learning, Instructor-led Training, Team Leadership, Social Media, Educational Leadership, Research
Education
Northwest Iowa Community College 2004 — 2006
Associate of Arts (A.A.), Business
Avera Health Plans October 2010 - Present
Total Card, Inc October 2007 - October 2010
PREMIER Bankcard 2002 - 2007
Education
The University of South Dakota
Total Card, Inc October 2005 - Present
Education
University of Sioux Falls 1984 — 1989
Total Card, Inc
Education
Augustana University (SD) 1988 — 1992
Total Card, Inc October 2007 - November 2008
TCF Bank July 2002 - October 2007
Education
Dakota State University 1997 — 2001
Accounting & Finance
Sammons Financial Group Member Companies February 2014 - Present
NutraClick Customer Care December 2009 - August 2013
Capital Card Systems, Inc. September 2005 - August 2009
Total Card, Inc January 2004 - September 2005
BankFirst 1998 - 2004
Skills
Coaching, Call Centers, Customer Service, Credit Cards, Call Center, Microsoft Office, Training
Education
University of Sioux Falls
Secondary Education Certification
Total Card, Inc June 2011 - November 2012
zenith acquisition August 2008 - October 2010
Asset Acceptance October 1997 - April 2008
Asset Acceptance Capital Corp 1997 - 2008
Skills
Outsourcing, Call Centers, CRM, Business Development, Credit Cards, Banking, Customer Satisfaction, Forecasting, Strategic Planning, Negotiation, Program Management, Finance, New Business Development, Process Improvement, Team Leadership, Vendor Management, Operations Management, Portfolio Management, Project Planning, Business Analysis, Team Building, Credit, Loans, Strategy, Management, Contract Negotiation, Financial Services, Change Management, Call Center, Risk Management, Executive Management, Analysis, Leadership, Budgets, Relationship Management, Training, Project Management, Analytics, Due Diligence, Account Management, Business Process..., Financial Analysis, Mergers & Acquisitions, Payments, Insurance, Credit Risk, Financial Risk, Loss Mitigation, Credit Analysis, Consumer Lending
Education
Lawrence Technological University
bsba, business management
Schoolcraft College
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Vilhauer Raml & Snyder PC July 2014 - Present
South Dakota State University July 2013 - June 2014
Superior Homes LLC February 2010 - July 2013
Total Card, Inc July 2009 - January 2010
First District Development Company June 2007 - November 2008
Dakota State University 2003 - 2004
Skills
Loan Origination, Banking, Credit Cards, Finance, Accounting, Accounts Payable, Account Reconciliation, Accruals, Invoicing, Journal Entries, Great Plains Software, Loans, Bank Reconciliation, Coordinating Events
Education
Dakota State University 2003 — 2007
Bachelor of Science (B.S.), Professional Accountancy
Dakota State University 2003 — 2007
Bachelor of Business Administration (B.B.A.), Finance
Americlean, Inc February 2010 - Present
The Soap Guys July 2002 - Present
Total Card, Inc July 2007 - September 2009
Total Card, Inc August 2005 - June 2007
Midco Call Center August 2002 - May 2005
Citibank April 1998 - August 2002
Skills
Customer Service, Training, Team Building, Strategic Planning, Staff Development, Sales, Process Improvement, Operations Management, Management, Leadership, Employee Training, Coaching, CRM
Education
The University of South Dakota 1991 — 1994
The Bancorp September 2014 - Present
The Bancorp Bank April 2011 - September 2014
Total Card Inc November 2006 - April 2011
Total Card, Inc 2004 - 2006
Total Card, Inc 2002 - 2004
Skills
Relationship Management, Payments, Banking, Debit Cards, Credit Cards, Cards, Credit, Payment Systems, Financial Services
Education
Dakota State University 1997 — 2002
Bachelor, Business
Concrete Materials February 2009 - Present
Christ Lutheran Church January 2000 - December 2011
Total Card, Inc 2003 - 2009
Education
Colorado Technical University 1993 — 1997
BS, Accounting
North Dakota State University August 2011 - Present
NDSU Center for Writers September 2008 - May 2011
Pipestone County Medical Center June 2009 - August 2009
Total Card, Inc June 2008 - August 2008
Skills
Microsoft Office, PowerPoint, Word, Excel, Writing, HTML, CSS, Java
Education
North Dakota State University 2011 — 2014
Master of Arts, Composition and Rhetoric
North Dakota State University 2007 — 2010
Bachelor of Arts, English, 3.97
Vast Broadband May 2015 - Present
Diamond Mowers February 2013 - May 2015
Good Samaritan Society April 2012 - February 2013
Good Samaritan Society March 2006 - April 2012
Total Card, Inc August 2002 - March 2006
Skills
Accounts Receivable, Outlook, Microsoft Excel, Data Entry, Customer Service, Microsoft Word, CPT, Medicare, Medical Billing, Insurance, Medical Coding, Call Center, Medicaid, HIPAA, Healthcare, 10 Key, Sales, General Ledger, Account Reconciliation, ICD-9-CM, Cash Receipts, Mas 90, Human Resources
Education
Augustana College (SD) 1997 — 1998
Elementary Education and Teaching
SCL Health October 2014 - Present
NexusTek October 2012 - October 2014
AllStar Technology, Inc. January 2009 - October 2012
Esurance March 2006 - December 2008
Total Card, Inc 2005 - 2006
HSBC Card Services 2001 - 2005
Skills
Windows Server, Microsoft Exchange, Management, Project Management, Disaster Recovery, Active Directory, VMware, VPN, Account Management, DNS, Microsoft SQL Server, Firewalls, Backup Exec, Microsoft Certified..., Microsoft Certified..., Visio, Windows, Crystal Reports, Customer Service, Sonicwall, Network Administration, Blackberry Enterprise..., Cisco Technologies, Technical Liaison, Hyper-V, Citrix, Quality Assurance, Server Monitoring, Microsoft CRM, IIS, Application..., Budgets, Project Planning, Technology Consolidation, Storage Area Networks, IT Operations, User Documentation, Microsoft Technologies, Microsoft Office, SQL, Data Warehousing, Analysts, Healthcare Information..., Software Development, Mobile Devices, Marketing, Production, Training, Data Mining, MS Project
Education
Dakota State University 1995 — 2006
National American University 1998 — 2000