TPG TeleManagement Inc
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TPG TeleManagement Inc Employees
Employee
Years
Job
Industry
Lisé M. Anderson, CSM Lisé M. Anderson, CSM's TPG TeleManagement Inc Experience January 2010 - June 2013
Job Strategic Business Partner, Customer Engagement Leader
Industry Marketing and Advertising
Experience
Expert Global Solutions April 2015 - Present
NICE Systems September 2013 - April 2015
TPG TeleManagement, Inc. January 2010 - June 2013
TPG Telemanagement, Inc August 2008 - January 2010
APAC Customer Services, Inc March 2006 - March 2008
APAC Customer Services February 2002 - February 2006
APAC Customer Services December 1998 - February 2002
ITI Marketing Services, Inc. November 1996 - July 1998
Skills
New Business Development, Call Center, Project Coordination, Problem Solving, Program Management, Organizational..., Business Strategy, Business Management, Customer Experience, Customer Relations, Management, Call Centers, Customer Satisfaction, Business Development, Vendor Management, Workforce Management, CRM, Change Management, Training, Telecommunications, Project Management, Coaching, Analysis, Strategic Partnerships, Strategic Planning, Product Management, Project Delivery, Strategic Insights, Requirements Analysis, Performance Management, Business Process, Product Demonstration, Manage Complex Projects, Large-scale Projects, IT Solutions, Business Process..., Internal Communications, Enterprise Risk..., Cross-functional Team..., Emotional Intelligence, Result Oriented, Action Oriented, ROI Optimization, Self-starter, Goal-driven leader, Communication Skills, Technology Enabled..., Outsourcing, Contact Centers, SDLC
Education
University of Nebraska at Omaha 1981 — 1989
Metropolitan Community College 1989 — 1992
The Equitable Life Insurance Company 1989 — 1990
Scrum Alliance, Inc. 2013 — 2016
Scrum Alliance
Project Management Institute 2013 — 2015
Project Management Professional (PMP)
Disciplined Agile Consortium 2013 — 2013
Yellow Belt Agile Certification
Expert Global Solutions April 2015 - Present
NICE Systems September 2013 - April 2015
TPG TeleManagement, Inc. January 2010 - June 2013
TPG Telemanagement, Inc August 2008 - January 2010
APAC Customer Services, Inc March 2006 - March 2008
APAC Customer Services February 2002 - February 2006
APAC Customer Services December 1998 - February 2002
ITI Marketing Services, Inc. November 1996 - July 1998
Skills
New Business Development, Call Center, Project Coordination, Problem Solving, Program Management, Organizational..., Business Strategy, Business Management, Customer Experience, Customer Relations, Management, Call Centers, Customer Satisfaction, Business Development, Vendor Management, Workforce Management, CRM, Change Management, Training, Telecommunications, Project Management, Coaching, Analysis, Strategic Partnerships, Strategic Planning, Product Management, Project Delivery, Strategic Insights, Requirements Analysis, Performance Management, Business Process, Product Demonstration, Manage Complex Projects, Large-scale Projects, IT Solutions, Business Process..., Internal Communications, Enterprise Risk..., Cross-functional Team..., Emotional Intelligence, Result Oriented, Action Oriented, ROI Optimization, Self-starter, Goal-driven leader, Communication Skills, Technology Enabled..., Outsourcing, Contact Centers, SDLC
Education
University of Nebraska at Omaha 1981 — 1989
Metropolitan Community College 1989 — 1992
The Equitable Life Insurance Company 1989 — 1990
Scrum Alliance, Inc. 2013 — 2016
Scrum Alliance
Project Management Institute 2013 — 2015
Project Management Professional (PMP)
Disciplined Agile Consortium 2013 — 2013
Yellow Belt Agile Certification
David Maciejewski David Maciejewski's TPG TeleManagement Inc Experience 2007 - March 2012
Job Customer Service Leadership Guru
Industry Management Consulting
Experience
In Transition June 2015 - Present
In Transition June 2015 - Present
Lincoln Financial Group March 2012 - June 2015
TPG Telemanagement, Inc 2007 - March 2012
American Teleservices Association August 2008 - March 2011
Mutual of Omaha December 2003 - September 2007
Harrah's Entertainment, Inc. July 2002 - December 2003
ADT Security Services January 2000 - May 2002
Skills
Process Improvement, Quality Assurance, Cross-functional Team..., Call Center, Change Management, Six Sigma, Call Centers, Outsourcing, Business Process, Performance Management, Forecasting, Workforce Management, Analysis, Contact Centers, Analytics, Project Management, Management, Telecommunications, Leadership, Customer Experience, Operations Management, Vendor Management, Business Analysis, Inbound Marketing, Sales, CRM, Team Leadership, BPO, Business Process..., Program Management, Finance, Budgets, Customer Satisfaction, Strategy, Customer Retention, Training, Executive Management, Human Resources, Team Building, Strategic Planning
Education
Bethel College
Bachelor of Science
University of Nebraska at Omaha
MBA
In Transition June 2015 - Present
In Transition June 2015 - Present
Lincoln Financial Group March 2012 - June 2015
TPG Telemanagement, Inc 2007 - March 2012
American Teleservices Association August 2008 - March 2011
Mutual of Omaha December 2003 - September 2007
Harrah's Entertainment, Inc. July 2002 - December 2003
ADT Security Services January 2000 - May 2002
Skills
Process Improvement, Quality Assurance, Cross-functional Team..., Call Center, Change Management, Six Sigma, Call Centers, Outsourcing, Business Process, Performance Management, Forecasting, Workforce Management, Analysis, Contact Centers, Analytics, Project Management, Management, Telecommunications, Leadership, Customer Experience, Operations Management, Vendor Management, Business Analysis, Inbound Marketing, Sales, CRM, Team Leadership, BPO, Business Process..., Program Management, Finance, Budgets, Customer Satisfaction, Strategy, Customer Retention, Training, Executive Management, Human Resources, Team Building, Strategic Planning
Education
Bethel College
Bachelor of Science
University of Nebraska at Omaha
MBA
Christopher Copeland Christopher Copeland's TPG TeleManagement Inc Experience June 2012 - February 2013
Job POS Help Desk at First Data Corporation
Industry Telecommunications
Experience
POS help desk May 2014 - Present
Oriental Trading Company February 2014 - April 2014
TAK Communications July 2013 - January 2014
WEST February 2013 - July 2013
TPG Telemanagement, Inc June 2012 - February 2013
Griffin Pipe Products May 2010 - February 2012
Advanced Services Inc January 2009 - January 2010
Fort Western Outpost January 2009 - January 2009
Wellness Life Systems January 2008 - January 2009
Ebenezer AME Church January 2008 - January 2009
Skills
Lotus Notes, COBOL, Linux, PowerPoint, Microsoft Excel, Customer Satisfaction, Customer Intelligence, Microsoft Word, Call Quality, Call Management, Customer Escalation..., Escalation Process, Escalation Resolution, Quality Assurance, Call Centers, Customer Experience, Customer Service, Team Leadership, Process Improvement, Telecommunications, CRM, Leadership, Management, Outsourcing, Troubleshooting, Vendor Management
Education
ITT Technical Institute Omaha NE 2013 — 2015
Network Systems Administration, Network and System Administration/Administrator
Benedictine College 1994 — 1998
Engineering and Music Education
Sam Houston High School 1990 — 1994
POS help desk May 2014 - Present
Oriental Trading Company February 2014 - April 2014
TAK Communications July 2013 - January 2014
WEST February 2013 - July 2013
TPG Telemanagement, Inc June 2012 - February 2013
Griffin Pipe Products May 2010 - February 2012
Advanced Services Inc January 2009 - January 2010
Fort Western Outpost January 2009 - January 2009
Wellness Life Systems January 2008 - January 2009
Ebenezer AME Church January 2008 - January 2009
Skills
Lotus Notes, COBOL, Linux, PowerPoint, Microsoft Excel, Customer Satisfaction, Customer Intelligence, Microsoft Word, Call Quality, Call Management, Customer Escalation..., Escalation Process, Escalation Resolution, Quality Assurance, Call Centers, Customer Experience, Customer Service, Team Leadership, Process Improvement, Telecommunications, CRM, Leadership, Management, Outsourcing, Troubleshooting, Vendor Management
Education
ITT Technical Institute Omaha NE 2013 — 2015
Network Systems Administration, Network and System Administration/Administrator
Benedictine College 1994 — 1998
Engineering and Music Education
Sam Houston High School 1990 — 1994
Becki Hopewell Becki Hopewell's TPG TeleManagement Inc Experience August 2005 - April 2006
Job EDI Project Analyst at Union Pacific Railroad
Industry Transportation/Trucking/Railroad
Experience
Union Pacific Railroad April 2006 - Present
Transentric, Inc April 2006 - Present
TPG TeleManagement, Inc August 2005 - April 2006
Trancentrix Inc January 2001 - January 2005
Artios Inc January 1999 - January 2001
Data Transmission Network Corp January 1992 - January 1999
Skills
Customer Service, Microsoft Office, Management, Operations Management, Logistics, Project Management, Transportation, Strategic Planning, Microsoft Excel, Process Improvement, Light Rail, Supply Chain, Freight, Transportation Planning, Shipping, Transportation..., Supply Chain Management, Project Planning, Rail, Logistics Management, Railway, CRM, Customer Relations, Customer Retention, Customer Support
Education
Iowa State University 1979 — 1983
English
General High School 1977 — 1979
Diploma
Union Pacific Railroad April 2006 - Present
Transentric, Inc April 2006 - Present
TPG TeleManagement, Inc August 2005 - April 2006
Trancentrix Inc January 2001 - January 2005
Artios Inc January 1999 - January 2001
Data Transmission Network Corp January 1992 - January 1999
Skills
Customer Service, Microsoft Office, Management, Operations Management, Logistics, Project Management, Transportation, Strategic Planning, Microsoft Excel, Process Improvement, Light Rail, Supply Chain, Freight, Transportation Planning, Shipping, Transportation..., Supply Chain Management, Project Planning, Rail, Logistics Management, Railway, CRM, Customer Relations, Customer Retention, Customer Support
Education
Iowa State University 1979 — 1983
English
General High School 1977 — 1979
Diploma
Romaro Nelson Romaro Nelson's TPG TeleManagement Inc Experience January 2010 - April 2015
Job Top Box Resolutionist Linkedin Talent Solutions
Industry Management Consulting
Experience
LinkedIn April 2015 - Present
TPG Telemanagement Inc January 2010 - April 2015
TPG Telemanagement Inc December 2007 - January 2010
TPG Telemanagement Inc September 2007 - December 2007
Angelcity Corporation July 2005 - July 2007
Carlson Hospitality Worldwide June 2004 - June 2005
BUY A NORTH “O” HOME, INC May 2002 - June 2005
Cox Communications January 2003 - July 2003
Cox Communications March 2002 - January 2003
Cox Communications July 2001 - March 2002
Skills
Six Sigma, Management, Customer Service, Coaching, Process Improvement, Training, Leadership, Project Management, Call Centers, Microsoft Office, Customer Experience, Telecommunications, Customer Satisfaction, Sales Management, Team Leadership, Program Management, Product Management, Team Building, CRM, Budgets, Business Analysis, Workforce Management, Strategy, Microsoft Excel, Vendor Management, Strategic Planning, Performance Management, Analysis, Wireless, Troubleshooting, Microsoft Powerpoint, Microsoft Access, Microsoft Word, Account Management, Analytical Skills, VoIP, PowerPoint, Quality Assurance, Operations Management, Leadership Development
Education
Bellevue University 2003 — 2005
Bachelor of Applied Science, Business Administration
Kaplan University-Omaha Campus 2001 — 2003
Associate of Applied Science, Business Administration
Kaplan University-Omaha Campus 2001 — 2003
Associate of Applied Science, Accounting
LinkedIn April 2015 - Present
TPG Telemanagement Inc January 2010 - April 2015
TPG Telemanagement Inc December 2007 - January 2010
TPG Telemanagement Inc September 2007 - December 2007
Angelcity Corporation July 2005 - July 2007
Carlson Hospitality Worldwide June 2004 - June 2005
BUY A NORTH “O” HOME, INC May 2002 - June 2005
Cox Communications January 2003 - July 2003
Cox Communications March 2002 - January 2003
Cox Communications July 2001 - March 2002
Skills
Six Sigma, Management, Customer Service, Coaching, Process Improvement, Training, Leadership, Project Management, Call Centers, Microsoft Office, Customer Experience, Telecommunications, Customer Satisfaction, Sales Management, Team Leadership, Program Management, Product Management, Team Building, CRM, Budgets, Business Analysis, Workforce Management, Strategy, Microsoft Excel, Vendor Management, Strategic Planning, Performance Management, Analysis, Wireless, Troubleshooting, Microsoft Powerpoint, Microsoft Access, Microsoft Word, Account Management, Analytical Skills, VoIP, PowerPoint, Quality Assurance, Operations Management, Leadership Development
Education
Bellevue University 2003 — 2005
Bachelor of Applied Science, Business Administration
Kaplan University-Omaha Campus 2001 — 2003
Associate of Applied Science, Business Administration
Kaplan University-Omaha Campus 2001 — 2003
Associate of Applied Science, Accounting
Matthew F Cowell's TPG TeleManagement Inc Experience February 1999 - July 2005
Job Quality Assurance & Operations Management
Industry Hospital & Health Care
Experience
Leidos September 2013 - Present
MEDPROTECT LLC September 2012 - September 2013
SYKES Enterprises June 2010 - September 2012
SYKES Enterprises May 2007 - June 2010
Zenta Group July 2005 - May 2007
TPG TeleManagement Inc February 1999 - July 2005
Skills
Quality Assurance, Training, Management, Leadership, Analysis, Quality Management, Telecommunications, Coaching, Customer Service, Budgets, Sales, Quality System, Policy, Auditing, Call Centers, Process Improvement, Customer Experience, Workforce Management, Business Development, Business Process..., Change Management, Telemarketing, Account Management, BPO, CRM, Call Center, Contact Centers, Software Documentation, Strategic Planning, Customer Satisfaction, Project Management, Vendor Management, Outsourcing, Operations Management, Recruiting, Financial Services, Product Management, Data Analysis, Call Center Development
Education
Holy Family University 2001 — 2004
BA, Business Management/ Marketing
Drexel University 1997 — 2000
Undergrad_transferred, Marketing/Advertising
Leidos September 2013 - Present
MEDPROTECT LLC September 2012 - September 2013
SYKES Enterprises June 2010 - September 2012
SYKES Enterprises May 2007 - June 2010
Zenta Group July 2005 - May 2007
TPG TeleManagement Inc February 1999 - July 2005
Skills
Quality Assurance, Training, Management, Leadership, Analysis, Quality Management, Telecommunications, Coaching, Customer Service, Budgets, Sales, Quality System, Policy, Auditing, Call Centers, Process Improvement, Customer Experience, Workforce Management, Business Development, Business Process..., Change Management, Telemarketing, Account Management, BPO, CRM, Call Center, Contact Centers, Software Documentation, Strategic Planning, Customer Satisfaction, Project Management, Vendor Management, Outsourcing, Operations Management, Recruiting, Financial Services, Product Management, Data Analysis, Call Center Development
Education
Holy Family University 2001 — 2004
BA, Business Management/ Marketing
Drexel University 1997 — 2000
Undergrad_transferred, Marketing/Advertising
Kristen Stanley's TPG TeleManagement Inc Experience January 2011 - Present
Job Sr. Manager Strategic Services
Industry Financial Services
Experience
TPG Telemanagement Inc January 2011 - Present
ZC Sterling January 2000 - January 2011
infoUSA January 1993 - January 2000
Skills
Project Management, Strategy, Change Management, Leadership, Management
Education
Northwest Missouri State University 1988 — 1992
BS, Marketing
Northwest Missouri State University
TPG Telemanagement Inc January 2011 - Present
ZC Sterling January 2000 - January 2011
infoUSA January 1993 - January 2000
Skills
Project Management, Strategy, Change Management, Leadership, Management
Education
Northwest Missouri State University 1988 — 1992
BS, Marketing
Northwest Missouri State University
Jason McCallan's TPG TeleManagement Inc Experience Regional Manager of Reservation Sales and Customer CareMarriott International1997 - 2006
Job Strategic Services Manager at TPG TeleManagement Inc
Industry Outsourcing/Offshoring
Experience
TPG TeleManagement Inc Regional Manager of Reservation Sales and Customer CareMarriott International1997 - 2006
Skills
Vendor Management, Telemarketing, Call Center, Coaching, Customer Experience, Account Management, Process Improvement, Contact Centers, Strategic Planning, Performance Management, Operations Management, Team Management, Team Leadership, Customer Satisfaction, Customer Service, Business Strategy, Leadership, Call Centers, Workforce Management, Outsourcing, Cross-functional Team..., Strategy, Inbound Marketing, Call Center Development, CRM, BPO, Business Process...
Education
University of Nebraska-Lincoln 1992 — 2000
MBA, BA
TPG TeleManagement Inc Regional Manager of Reservation Sales and Customer CareMarriott International1997 - 2006
Skills
Vendor Management, Telemarketing, Call Center, Coaching, Customer Experience, Account Management, Process Improvement, Contact Centers, Strategic Planning, Performance Management, Operations Management, Team Management, Team Leadership, Customer Satisfaction, Customer Service, Business Strategy, Leadership, Call Centers, Workforce Management, Outsourcing, Cross-functional Team..., Strategy, Inbound Marketing, Call Center Development, CRM, BPO, Business Process...
Education
University of Nebraska-Lincoln 1992 — 2000
MBA, BA