Transactel Company
Industry: Company
DescriptionFounded: 1995 Parent organization: TelusFeedbackDisclaimer Claim this knowledge panel Knowledge ResultSee photos See outsideMoved, closed, or was never hereReportTransactel ImmobilierWebsiteDirections Saved (0) Saved Save 1 Google review Real estate agency in Saint-Gervais-les-Bains, France Address: 132 Avenue du Mont d'Arbois, 74170 Saint-Gervais-les-Bains, France Hours: Closed ⋅ Opens 9AM Mon SundayClosedMonday9AM–12:30PM, 2–6:30PMTuesday9AM–12:30PM, 2–6:30PMWednesday9AM–12:30PM, 2–6:30PMThursday9AM–12:30PM, 2–6:30PMFriday9AM–12:30PM, 2–6:30PMSaturday9AM–12:30PM, 2–6:30PMSuggest an edit Unable to add this file. Please check that it is a valid photo. Phone: +33 4 50 93 64 40: : : Category: Place name: : : : Website: Website: http://www.transactel.com/ Category: Real estate agency Suggest an editUnable to add this file. Please check that it is a valid photo. Unable to add this file. Please check that it is a valid photo. Questions & answers Ask a questionBe the first to ask a question
Transactel List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Transactel. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Transactel Salaries. You can even request information on how much does Transactel pay if you want to. Learn about salaries, pros and cons of working for Transactel directly from the past employees.
Find People by Employers You can rekindle an old relationship, reconnect with a long-lost friend, former boss, business acquaintance who might be useful in your new line of work. With our employee database, the possibilities are endless. All you have to do is type in a couple of keywords and we'll bring you the exact information you wanted!
203 Transactel employees in database. Find out everything there's to know about Transactel employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Transactel Employees
Employee
Years
Job
Industry
Monica Zambrano Monica Zambrano's Transactel Experience March 2010 - October 2010
Job Administrative Coordinator en Potter's House Guatemala
Industry Events Services
Experience
Potter's House Guatemala June 2014 - Present
MAS Corporación, S.A. March 2013 - April 2014
SYS Sistemas y Servicios September 2010 - April 2014
Transactel March 2010 - October 2010
Negocios CAI January 2007 - February 2010
Tecno Arte S.A. February 2003 - December 2006
Skills
Microsoft Office, Social Media, Human Resources, Administrative..., Administración y..., Liderazgo de equipos, Servicio de atención al..., Planificación..., Microsoft Excel, Relaciones públicas, Liderazgo, Estrategia empresarial
Education
Universidad Galileo 2004 — 2012
Licenciada en Administración de Negocios
Potter's House Guatemala June 2014 - Present
MAS Corporación, S.A. March 2013 - April 2014
SYS Sistemas y Servicios September 2010 - April 2014
Transactel March 2010 - October 2010
Negocios CAI January 2007 - February 2010
Tecno Arte S.A. February 2003 - December 2006
Skills
Microsoft Office, Social Media, Human Resources, Administrative..., Administración y..., Liderazgo de equipos, Servicio de atención al..., Planificación..., Microsoft Excel, Relaciones públicas, Liderazgo, Estrategia empresarial
Education
Universidad Galileo 2004 — 2012
Licenciada en Administración de Negocios
Maria Stevens's Transactel Experience April 2009 - September 2012
Job ORGINITATIONS at Xerox
Industry Management Consulting
Experience
Xerox October 2014 - Present
CENTRO HOLISTICO DE TERAPIAS ALTERNATIVAS PACHA MAMA July 2014 - Present
Transactel April 2009 - September 2012
Skills
Fully Bilingual, English teacher, Advertising, Multilingual, Management, Customer Service, Holistic Health, Negotiation, Aromatherapy, Business Strategy, Microsoft Office, Strategic Planning, Naturopathy, Team Leadership, Marketing Strategy, Process Improvement, Change Management, Project Management, Coaching
Education
Cefhonac Guatemala 2012 — 2014
Medico Naturopata, Naturopathic Medicine/Naturopathy, Medico Naturopata
Universidad Galileo 2010 — 2013
Licenciatura en, Mercadeo, Tecnico
British Languague Center 1990 — 1992
Legal, Translator
Rosemont School 1985 — 1987
Secretaria, Administrativa
Xerox October 2014 - Present
CENTRO HOLISTICO DE TERAPIAS ALTERNATIVAS PACHA MAMA July 2014 - Present
Transactel April 2009 - September 2012
Skills
Fully Bilingual, English teacher, Advertising, Multilingual, Management, Customer Service, Holistic Health, Negotiation, Aromatherapy, Business Strategy, Microsoft Office, Strategic Planning, Naturopathy, Team Leadership, Marketing Strategy, Process Improvement, Change Management, Project Management, Coaching
Education
Cefhonac Guatemala 2012 — 2014
Medico Naturopata, Naturopathic Medicine/Naturopathy, Medico Naturopata
Universidad Galileo 2010 — 2013
Licenciatura en, Mercadeo, Tecnico
British Languague Center 1990 — 1992
Legal, Translator
Rosemont School 1985 — 1987
Secretaria, Administrativa
Melani Estrada's Transactel Experience October 2010 - September 2013
Job Tracking Analyst at UPS
Industry Telecommunications
Juan Carlos Velasquez Vassaux Juan Carlos Velasquez Vassaux's Transactel Experience August 2008 - August 2012
Job Director at Inergética
Industry Renewables & Environment
Experience
Inergética August 2013 - Present
Inergética September 2012 - July 2013
Transactel August 2008 - August 2012
PROTGMOS May 2001 - August 2008
Seguros El Roble August 2004 - April 2007
Seguros de Occidente May 2003 - July 2004
Procter & Gamble 1997 - 2000
Skills
Business Strategy, Strategy, New Business Development, Business Development, Management, Start-ups, Project Management, Team Leadership, Entrepreneurship
Education
Philadelphia University 2013 — 2015
Master of Business Administration (MBA), Strategic Design
Inergética August 2013 - Present
Inergética September 2012 - July 2013
Transactel August 2008 - August 2012
PROTGMOS May 2001 - August 2008
Seguros El Roble August 2004 - April 2007
Seguros de Occidente May 2003 - July 2004
Procter & Gamble 1997 - 2000
Skills
Business Strategy, Strategy, New Business Development, Business Development, Management, Start-ups, Project Management, Team Leadership, Entrepreneurship
Education
Philadelphia University 2013 — 2015
Master of Business Administration (MBA), Strategic Design
Roberto Sagastume Roberto Sagastume's Transactel Experience February 2005 - April 2014
Job Regional Director of Operations
Industry Outsourcing/Offshoring
Experience
OneLink BPO May 2015 - Present
TELUS International Central America May 2014 - May 2015
Transactel February 2005 - April 2014
Comcel March 1999 - May 2001
Skills
Customer Experience, Workforce Planning, Workflow Analysis, Quality Assurance, Strategic Planning, Revenue Management, Six Sigma, Key Performance..., Back Office, Budgeting, Team Building, Team Management, Leadership Development, Coaching, Customer Satisfaction, Client Relations Skills, Call Centers, Performance Management, Team Leadership, Teamwork, BPO, Outsourcing, Project Management, Financial Analysis, Process Improvement
Education
ESI School of Management 2014 — 2016
Bachelor of Business Administration (BBA), Business Administration and Management, General
Universidad de San Carlos de Guatemala 2000 — 2005
Bachelor of Laws (LLB), Law
OneLink BPO May 2015 - Present
TELUS International Central America May 2014 - May 2015
Transactel February 2005 - April 2014
Comcel March 1999 - May 2001
Skills
Customer Experience, Workforce Planning, Workflow Analysis, Quality Assurance, Strategic Planning, Revenue Management, Six Sigma, Key Performance..., Back Office, Budgeting, Team Building, Team Management, Leadership Development, Coaching, Customer Satisfaction, Client Relations Skills, Call Centers, Performance Management, Team Leadership, Teamwork, BPO, Outsourcing, Project Management, Financial Analysis, Process Improvement
Education
ESI School of Management 2014 — 2016
Bachelor of Business Administration (BBA), Business Administration and Management, General
Universidad de San Carlos de Guatemala 2000 — 2005
Bachelor of Laws (LLB), Law
Hector Bonilla's Transactel Experience 2005 - 2007
Job Student at University of Houston
Industry Computer Networking
Experience
HAB Projects August 2009 - Present
US Army October 2009 - February 2013
24/7, Inc 2007 - March 2009
Transactel 2005 - 2007
Skills
Multi Tasking, Computer Network..., Computer Hardware, Leadership, Time Management, Organization, Six Sigma, Operations Management, IT Operations Management, IT Management, Customer Satisfaction, Project Management, Team Effectiveness, Marketing Effectiveness, Sales Effectiveness, Analysis, Data Analysis, Business Analysis, Market Analysis, Team Building, Employee Training, Quality Control, Quality Auditing, Workforce Management, Avaya Communication..., IEX Total View, Network Administration, Network Infrastructure, Marksmanship, Military Operations, Military Communications, First Responder, Microsoft Office, Call Center..., Forecasting, Operations Scheduling, Program Management, Project Planning, Consumer Relations, Outsourcing, Budgeting, Risk Management, Management, Process Improvement, CRM
Education
University of Houston-Downtown 2015 — 2017
Bachelor of Applied Science (B.A.Sc.), Computer Information Systems
Lone Star College System 2013 — 2014
Associate of Science (A.S.), Computer and Information Sciences, General
HAB Projects August 2009 - Present
US Army October 2009 - February 2013
24/7, Inc 2007 - March 2009
Transactel 2005 - 2007
Skills
Multi Tasking, Computer Network..., Computer Hardware, Leadership, Time Management, Organization, Six Sigma, Operations Management, IT Operations Management, IT Management, Customer Satisfaction, Project Management, Team Effectiveness, Marketing Effectiveness, Sales Effectiveness, Analysis, Data Analysis, Business Analysis, Market Analysis, Team Building, Employee Training, Quality Control, Quality Auditing, Workforce Management, Avaya Communication..., IEX Total View, Network Administration, Network Infrastructure, Marksmanship, Military Operations, Military Communications, First Responder, Microsoft Office, Call Center..., Forecasting, Operations Scheduling, Program Management, Project Planning, Consumer Relations, Outsourcing, Budgeting, Risk Management, Management, Process Improvement, CRM
Education
University of Houston-Downtown 2015 — 2017
Bachelor of Applied Science (B.A.Sc.), Computer Information Systems
Lone Star College System 2013 — 2014
Associate of Science (A.S.), Computer and Information Sciences, General
Gato Pérez's Transactel Experience May 2012 - Present
Job Representante de Soporte Tecnico en Transactel
Industry Telecommunications
Experience
Transactel May 2012 - Present
Education
Universidad de San Carlos de Guatemala
Transactel May 2012 - Present
Education
Universidad de San Carlos de Guatemala
Flor Ramos-Skidmore Flor Ramos-Skidmore's Transactel Experience January 2013 - November 2013
Job Morning Show Producer WISH TV
Industry Media Production
Experience
WISH-TV March 2015 - Present
Block Communications, Inc April 2014 - December 2014
Transactel January 2013 - November 2013
Transactel June 2012 - November 2013
Grupo Megavisión December 2011 - June 2012
Steiner's September 2011 - December 2011
TV16 News, Harding University (CNN Affiliate) February 2010 - May 2011
KARK 4 News January 2011 - April 2011
Telemundo El Salvador July 2010 - August 2010
La Prensa Grafica June 2010 - July 2010
Skills
Bilingual..., Italian, Photography, Video editing, Audio editing, Creative writing, News writing, Poetry, Radio Production, Video Production, Broadcast Journalism, Multimedia Journalism, Acting, Dubbing, Video Editing, Journalism, Creative Writing, Radio Producing, Audio Editing, Television, Editing, Radio, Video, News Writing, Microsoft Office, Spanish, Storytelling
Education
Harding University 2007 — 2011
Bachelor of Arts, Broadcast Journalism
Universidad Centroamericana 'José Simeón Cañas' 2007 — 2007
WISH-TV March 2015 - Present
Block Communications, Inc April 2014 - December 2014
Transactel January 2013 - November 2013
Transactel June 2012 - November 2013
Grupo Megavisión December 2011 - June 2012
Steiner's September 2011 - December 2011
TV16 News, Harding University (CNN Affiliate) February 2010 - May 2011
KARK 4 News January 2011 - April 2011
Telemundo El Salvador July 2010 - August 2010
La Prensa Grafica June 2010 - July 2010
Skills
Bilingual..., Italian, Photography, Video editing, Audio editing, Creative writing, News writing, Poetry, Radio Production, Video Production, Broadcast Journalism, Multimedia Journalism, Acting, Dubbing, Video Editing, Journalism, Creative Writing, Radio Producing, Audio Editing, Television, Editing, Radio, Video, News Writing, Microsoft Office, Spanish, Storytelling
Education
Harding University 2007 — 2011
Bachelor of Arts, Broadcast Journalism
Universidad Centroamericana 'José Simeón Cañas' 2007 — 2007
Julio Cesar Interiano Obregon's Transactel Experience March 2006 - May 2008
Job Risk Operations QA Specialist at Xoom Corporation
Industry Outsourcing/Offshoring
Experience
Xoom Corporation October 2014 - Present
ACS a Xerox Company February 2013 - September 2014
Capgemini BS December 2010 - January 2013
Capgemini BS November 2008 - December 2010
Transactel March 2006 - May 2008
Skills
Microsoft Excel, Microsoft Word, Outsourcing, Accounts Payable, Microsoft Office, Time Management, Collections, Customer Service, Reporting & Analysis, Billing Process, Analytical Skills, Management, Quality Assurance, Result Oriented, Business Analysis, Team Leadership, Call Centers, Communication Skills, Close Attention to..., Accounting Applications, Communication, SAP R/3, DOS, Repository, Translation, Lean Process Improvement, Fraud Detection, Calibration
Education
Universidad Galileo 2008 — 2014
Bachelor’s Degree
Universidad Galileo 2012 — 2012
Associate’s Degree
Universidad Galileo 2009 — 2009
Diplomado en Automatizacion de Procesos Administrativos
Colegio Lehnsen Roosevelt 1994 — 2005
Bachiller en Computación con Orientación Científica
Xoom Corporation October 2014 - Present
ACS a Xerox Company February 2013 - September 2014
Capgemini BS December 2010 - January 2013
Capgemini BS November 2008 - December 2010
Transactel March 2006 - May 2008
Skills
Microsoft Excel, Microsoft Word, Outsourcing, Accounts Payable, Microsoft Office, Time Management, Collections, Customer Service, Reporting & Analysis, Billing Process, Analytical Skills, Management, Quality Assurance, Result Oriented, Business Analysis, Team Leadership, Call Centers, Communication Skills, Close Attention to..., Accounting Applications, Communication, SAP R/3, DOS, Repository, Translation, Lean Process Improvement, Fraud Detection, Calibration
Education
Universidad Galileo 2008 — 2014
Bachelor’s Degree
Universidad Galileo 2012 — 2012
Associate’s Degree
Universidad Galileo 2009 — 2009
Diplomado en Automatizacion de Procesos Administrativos
Colegio Lehnsen Roosevelt 1994 — 2005
Bachiller en Computación con Orientación Científica
Humberto Lopez's Transactel Experience February 2010 - October 2010
Job Vendor Manager at Banco Agromercantil
Industry Outsourcing/Offshoring
Experience
Banco Agromercantil March 2014 - Present
Allied Global Contact Center & BPO August 2013 - February 2014
Citi April 2012 - August 2013
Citi March 2011 - April 2012
Transactel February 2010 - October 2010
Transactel April 2008 - February 2010
Transactel June 2005 - March 2008
TracFone Wireless December 2003 - February 2005
Skills
Budgeting, PMO, Analysis, Customer Relations, Planning, Banking, Project Plans, Documentation, Program Management, Cost, Business Analysis, Production, Process Improvement, Customer Service, Quality Assurance, Risk Management, Research, Business Process, Requirements Analysis, Call Center, Forecasting, Coaching, People Management, BPO, Outsourcing, Negotiation, Vendor Management, Cost Reduction, Team Leadership, Project Planning, Customer Experience, Team Building, Operations Management, Organizational..., Process Engineering, Call Centers, Team Management, Performance Management, Six Sigma, Change Management, CRM, Workforce Management, Leadership, Telecommunications, Service Delivery, Business Process...
Education
ESI 2012 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration
Universidad Galileo 2010 — 2013
Business Administration
Banco Agromercantil March 2014 - Present
Allied Global Contact Center & BPO August 2013 - February 2014
Citi April 2012 - August 2013
Citi March 2011 - April 2012
Transactel February 2010 - October 2010
Transactel April 2008 - February 2010
Transactel June 2005 - March 2008
TracFone Wireless December 2003 - February 2005
Skills
Budgeting, PMO, Analysis, Customer Relations, Planning, Banking, Project Plans, Documentation, Program Management, Cost, Business Analysis, Production, Process Improvement, Customer Service, Quality Assurance, Risk Management, Research, Business Process, Requirements Analysis, Call Center, Forecasting, Coaching, People Management, BPO, Outsourcing, Negotiation, Vendor Management, Cost Reduction, Team Leadership, Project Planning, Customer Experience, Team Building, Operations Management, Organizational..., Process Engineering, Call Centers, Team Management, Performance Management, Six Sigma, Change Management, CRM, Workforce Management, Leadership, Telecommunications, Service Delivery, Business Process...
Education
ESI 2012 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration
Universidad Galileo 2010 — 2013
Business Administration
Eduardo Arevalo Eduardo Arevalo's Transactel Experience December 2010 - April 2011
Job Recruitment Manager at TELUS International Central America
Industry Outsourcing/Offshoring
Experience
TELUS International Central America November 2014 - Present
Sprint November 2012 - November 2014
TELUS International April 2011 - November 2012
Transactel December 2010 - April 2011
Transactel June 2008 - December 2010
BSG September 2010 - November 2010
Capgemini Energy February 2007 - June 2008
Capgemini January 2006 - January 2007
Transactel 2005 - 2006
Skills
Spanish, English, Six Sigma, Process Improvement, Call Center, Customer Service, Performance Management, Quality Assurance, BPO, Forecasting, Vendor Management, Customer Experience, Workforce Management, Offshoring, Excel, Microsoft Office, Coaching, Strategy, Call Centers, Training, Management, Operations Management, Software Documentation, Outsourcing
Education
Aden Business School 2014 — 2016
Master's degree, Business Administration and Management, General
Universidad de Los Andes 2012 — 2012
New ways of learning, Learning
Presto University Guatemala 2009 — 2011
Bachelor, Business Administration
Adelaide University 2007 — 2007
Black Belt, Six Sigma
Universidad Rafael Landívar 2001 — 2005
Bachelor, Politics and International Affairs
TELUS International Central America November 2014 - Present
Sprint November 2012 - November 2014
TELUS International April 2011 - November 2012
Transactel December 2010 - April 2011
Transactel June 2008 - December 2010
BSG September 2010 - November 2010
Capgemini Energy February 2007 - June 2008
Capgemini January 2006 - January 2007
Transactel 2005 - 2006
Skills
Spanish, English, Six Sigma, Process Improvement, Call Center, Customer Service, Performance Management, Quality Assurance, BPO, Forecasting, Vendor Management, Customer Experience, Workforce Management, Offshoring, Excel, Microsoft Office, Coaching, Strategy, Call Centers, Training, Management, Operations Management, Software Documentation, Outsourcing
Education
Aden Business School 2014 — 2016
Master's degree, Business Administration and Management, General
Universidad de Los Andes 2012 — 2012
New ways of learning, Learning
Presto University Guatemala 2009 — 2011
Bachelor, Business Administration
Adelaide University 2007 — 2007
Black Belt, Six Sigma
Universidad Rafael Landívar 2001 — 2005
Bachelor, Politics and International Affairs
Hugo Ruano Hugo Ruano's Transactel Experience September 2011 - November 2012
Job Workforce Supervisor at Telus International Central America
Industry Telecommunications
Experience
TELUS International Central America November 2012 - Present
Transactel September 2011 - November 2012
Skills
Workforce Management, Time Management, Small Business, Entrepreneurship, Financial Analysis, Sales, Staffing Analysis, Staffing Plans, Capacity Planning, Call Centers, Team Leadership, Coaching
Education
Universidad Rafael Landívar 2011 — 2015
Licenciatura en Ciencias Juridicas y Sociales, Abogado y Notario, Law
Central Lakes College-Brainerd 2010 — 2011
Entrepreneurship Certificate, Business Management
Western Iowa Tech Community College 2010 — 2010
English
Suizo Quetzaltenango 1995 — 2009
Suizo Quetzaltenango
TELUS International Central America November 2012 - Present
Transactel September 2011 - November 2012
Skills
Workforce Management, Time Management, Small Business, Entrepreneurship, Financial Analysis, Sales, Staffing Analysis, Staffing Plans, Capacity Planning, Call Centers, Team Leadership, Coaching
Education
Universidad Rafael Landívar 2011 — 2015
Licenciatura en Ciencias Juridicas y Sociales, Abogado y Notario, Law
Central Lakes College-Brainerd 2010 — 2011
Entrepreneurship Certificate, Business Management
Western Iowa Tech Community College 2010 — 2010
English
Suizo Quetzaltenango 1995 — 2009
Suizo Quetzaltenango
Otto Rene Reyes Morales's Transactel Experience April 2014 - Present
Job Google Technical Support Agent en TELUS International Central America
Industry Telecommunications
Experience
TELUS International Central America November 2014 - Present
Transactel April 2014 - Present
Transactel September 2013 - April 2014
Transactel April 2011 - August 2013
Skills
Computers, Microsoft Office, Databases, Oral & Written..., Written Correspondence, Written Expression, Writing, Creative Writing, Time Management, Call Centers, Training, BPO, Hands-on Training, Spanish, Administration, Training Delivery, E-Learning, People Skills, Key Performance..., Social Skills, Coaching
Education
Universidad Galileo 2013 — 2015
Licenciatura en Administracion de Empresas, Tecnología/Técnico de telecomunicaciones
Universidad Rafael Landívar 2008 — 2010
TELUS International Central America November 2014 - Present
Transactel April 2014 - Present
Transactel September 2013 - April 2014
Transactel April 2011 - August 2013
Skills
Computers, Microsoft Office, Databases, Oral & Written..., Written Correspondence, Written Expression, Writing, Creative Writing, Time Management, Call Centers, Training, BPO, Hands-on Training, Spanish, Administration, Training Delivery, E-Learning, People Skills, Key Performance..., Social Skills, Coaching
Education
Universidad Galileo 2013 — 2015
Licenciatura en Administracion de Empresas, Tecnología/Técnico de telecomunicaciones
Universidad Rafael Landívar 2008 — 2010
Mario José Bárcenas de León's Transactel Experience August 2009 - January 2011
Job Desarrollador de Software en Financiera Summa
Industry Internet
Experience
Financiera Summa December 2012 - Present
Sagittae Technologies April 2011 - Present
Sitecpro July 2011 - August 2012
Transactel August 2009 - January 2011
Grupo Tecun May 2008 - February 2009
Aldea Systems September 2007 - April 2008
Skills
PHP, MySQL, Joomla, HTML, CSS, JavaScript, Java, Windows, Linux, Delphi 2006, delphi 2010, ASP.NET, Firebird, Robohelp 8, Moodle 2.2, Audio Editing, visual basic 6, visual basic 2008, visual basic 2005, Windows Movie Maker, Microsoft Office, Visio, smart draw, English, visual webgui, Photoshop, SQL server 2008, Drupal, Visual Basic 2010, Microsoft reporting..., Intelisis ERP..., Microsoft SQL Server, Visual Basic, Desarrollo web, Bases de datos, Visual Studio, Programación
Education
Universidad Galileo
Administración de sistemas informáticos, Informática
Universidad del Istmo
Arquitectura
Financiera Summa December 2012 - Present
Sagittae Technologies April 2011 - Present
Sitecpro July 2011 - August 2012
Transactel August 2009 - January 2011
Grupo Tecun May 2008 - February 2009
Aldea Systems September 2007 - April 2008
Skills
PHP, MySQL, Joomla, HTML, CSS, JavaScript, Java, Windows, Linux, Delphi 2006, delphi 2010, ASP.NET, Firebird, Robohelp 8, Moodle 2.2, Audio Editing, visual basic 6, visual basic 2008, visual basic 2005, Windows Movie Maker, Microsoft Office, Visio, smart draw, English, visual webgui, Photoshop, SQL server 2008, Drupal, Visual Basic 2010, Microsoft reporting..., Intelisis ERP..., Microsoft SQL Server, Visual Basic, Desarrollo web, Bases de datos, Visual Studio, Programación
Education
Universidad Galileo
Administración de sistemas informáticos, Informática
Universidad del Istmo
Arquitectura
Herbert Fuhlrott Herbert Fuhlrott's Transactel Experience December 2012 - Present
Job VP Customer Relations at TELUS International
Industry Outsourcing/Offshoring
Experience
TELUS International May 2015 - Present
Transactel December 2012 - Present
Transactel January 2012 - December 2012
Transactel January 2010 - December 2010
Transactel April 2009 - December 2009
Pollo Campero May 2005 - March 2009
Overnight June 2000 - March 2005
Skills
BPO, Call Center, Customer Experience, Outsourcing, Workforce Management, Process Improvement, Contact Centers, Employee Engagement, Business Strategy, Strategy, Business Process..., Business Planning, Sales Management, Employee Relations, Analytics, Operational Excellence, Coaching, Performance Management, Operations Management, Call Centers, Vendor Management, Customer Satisfaction, Management, Six Sigma, Project Management, Strategic Planning, Analysis, Telecommunications, Customer Retention, Forecasting, Team Management, CRM, Leadership, Team Leadership, Team Building, Change Management
Education
Universidad Francisco Marroquín 2004 — 2006
MBA, Minor in Strategy
Universidad Galileo 2003 — 2004
ISO 9001-2000 Quality Management Certification
Universidad Francisco Marroquín 2000 — 2004
Industrial Engineering
TELUS International May 2015 - Present
Transactel December 2012 - Present
Transactel January 2012 - December 2012
Transactel January 2010 - December 2010
Transactel April 2009 - December 2009
Pollo Campero May 2005 - March 2009
Overnight June 2000 - March 2005
Skills
BPO, Call Center, Customer Experience, Outsourcing, Workforce Management, Process Improvement, Contact Centers, Employee Engagement, Business Strategy, Strategy, Business Process..., Business Planning, Sales Management, Employee Relations, Analytics, Operational Excellence, Coaching, Performance Management, Operations Management, Call Centers, Vendor Management, Customer Satisfaction, Management, Six Sigma, Project Management, Strategic Planning, Analysis, Telecommunications, Customer Retention, Forecasting, Team Management, CRM, Leadership, Team Leadership, Team Building, Change Management
Education
Universidad Francisco Marroquín 2004 — 2006
MBA, Minor in Strategy
Universidad Galileo 2003 — 2004
ISO 9001-2000 Quality Management Certification
Universidad Francisco Marroquín 2000 — 2004
Industrial Engineering
Ricardo Aceituno's Transactel Experience 2008 - 2010
Job Tecnología y Administración de Negocios.
Industry Food & Beverages
Experience
Industrias Alimenticias Kerns y Cía. S.C.A October 2014 - Present
Industrias Alimenticias Kerns y Cía. S.C.A October 2014 - Present
Belfor Capital June 2014 - September 2014
Industrias Licoreras de Guatemala September 2011 - May 2014
Transactel 2008 - 2010
Grameen Credit January 2006 - February 2007
Skills
Customer Insight, Marketing Strategy, Market Research, Strategic Planning, Product Marketing, SAP, Photoshop, Graphic Design, Access, RTA, Data Analysis, Cash Flow, PERT, POP, Event Planning, Project Planning, Business Planning, Purchasing Processes, Exceptional People..., Supplier Negotiation, Microsoft Office, Forecasting
Education
Universidad Galileo 2011 — 2014
Diplomado en informatica y Administracion de Negocios, Licenciatura en Informática y Administración de Negocios
ITEC Universidad del Valle de Guatemala 2004 — 2005
Bachillerato en Ciencias y Letras, Bachillerato en Ciencias y Letras
Industrias Alimenticias Kerns y Cía. S.C.A October 2014 - Present
Industrias Alimenticias Kerns y Cía. S.C.A October 2014 - Present
Belfor Capital June 2014 - September 2014
Industrias Licoreras de Guatemala September 2011 - May 2014
Transactel 2008 - 2010
Grameen Credit January 2006 - February 2007
Skills
Customer Insight, Marketing Strategy, Market Research, Strategic Planning, Product Marketing, SAP, Photoshop, Graphic Design, Access, RTA, Data Analysis, Cash Flow, PERT, POP, Event Planning, Project Planning, Business Planning, Purchasing Processes, Exceptional People..., Supplier Negotiation, Microsoft Office, Forecasting
Education
Universidad Galileo 2011 — 2014
Diplomado en informatica y Administracion de Negocios, Licenciatura en Informática y Administración de Negocios
ITEC Universidad del Valle de Guatemala 2004 — 2005
Bachillerato en Ciencias y Letras, Bachillerato en Ciencias y Letras
Jose Miguel Alvarez Barrientos Jose Miguel Alvarez Barrientos's Transactel Experience May 2010 - Present
Job Workforce Supervisor at Telus International Central America
Industry Outsourcing/Offshoring
Experience
TELUS International Central America May 2015 - Present
TELUS International Central America June 2014 - Present
Transactel May 2010 - Present
Transactel May 2010 - Present
Transactel 2010 - 2011
Skills
Excel, Delphi, Liderazgo de equipos, Performance Management, Centro de llamadas, Experiencia del cliente, Dirección y desarrollo..., Administración y..., Telecomunicaciones, Planificación..., Mejora de procesos, Centros de contacto, Liderazgo
Education
Universidad Galileo
TELUS International Central America May 2015 - Present
TELUS International Central America June 2014 - Present
Transactel May 2010 - Present
Transactel May 2010 - Present
Transactel 2010 - 2011
Skills
Excel, Delphi, Liderazgo de equipos, Performance Management, Centro de llamadas, Experiencia del cliente, Dirección y desarrollo..., Administración y..., Telecomunicaciones, Planificación..., Mejora de procesos, Centros de contacto, Liderazgo
Education
Universidad Galileo
Juan Diego Aguirre's Transactel Experience December 2008 - February 2011
Job Project Manager 46MW Cogeneracion Plant
Industry Mechanical or Industrial Engineering
Experience
Ingenio San Diego July 2015 - Present
TELUS International August 2014 - Present
TELUS International December 2012 - July 2014
Electrodesa Ingenieria y Desarrollo Industrial April 2012 - September 2012
Ingenio Magdalena March 2011 - March 2012
Transactel December 2008 - February 2011
Skills
Six Sigma, Microsoft Office, Spanish, English, Team Leadership, Customer Service, Project Planning, Negotiation, Outsourcing, Project Management, Call Center, Microsoft Excel, Microsoft Word, SAP, Analysis, AutoCAD, Inventor, Java, Liderazgo de equipos, Servicio de atención al...
Education
ESI School of Management 2013 — 2014
Master of Business Administration (MBA), Master in Business Administration
Universidad del Valle de Guatemala 2005 — 2011
Bachelor of Science (B.Sc.), Mechanical Engineering
Ingenio San Diego July 2015 - Present
TELUS International August 2014 - Present
TELUS International December 2012 - July 2014
Electrodesa Ingenieria y Desarrollo Industrial April 2012 - September 2012
Ingenio Magdalena March 2011 - March 2012
Transactel December 2008 - February 2011
Skills
Six Sigma, Microsoft Office, Spanish, English, Team Leadership, Customer Service, Project Planning, Negotiation, Outsourcing, Project Management, Call Center, Microsoft Excel, Microsoft Word, SAP, Analysis, AutoCAD, Inventor, Java, Liderazgo de equipos, Servicio de atención al...
Education
ESI School of Management 2013 — 2014
Master of Business Administration (MBA), Master in Business Administration
Universidad del Valle de Guatemala 2005 — 2011
Bachelor of Science (B.Sc.), Mechanical Engineering
Evelyn Barrios De la Peña's Transactel Experience August 2005 - May 2010
Job Gerente de Recursos Humanos en C3 Connect
Industry Human Resources
Experience
C3 Connect June 2013 - Present
Maersk Line January 2012 - May 2013
ACS BPS de Guatemala S.A. May 2010 - October 2011
TRANSACTEL, August 2005 - May 2010
Skills
Human Resources, Strategy, Teamwork, Call Centers, Performance Management, Talent Management, HR Consulting, Organizational..., Change Management, Employee Relations, Coaching, Team Leadership, Recruiting
Education
Universidad de San Carlos de Guatemala 1998 — 2005
Licenciado, Relaciones Internacionales
C3 Connect June 2013 - Present
Maersk Line January 2012 - May 2013
ACS BPS de Guatemala S.A. May 2010 - October 2011
TRANSACTEL, August 2005 - May 2010
Skills
Human Resources, Strategy, Teamwork, Call Centers, Performance Management, Talent Management, HR Consulting, Organizational..., Change Management, Employee Relations, Coaching, Team Leadership, Recruiting
Education
Universidad de San Carlos de Guatemala 1998 — 2005
Licenciado, Relaciones Internacionales
Alvaro Gerardo Ortiz Trujillo Alvaro Gerardo Ortiz Trujillo's Transactel Experience January 2007 - December 2011
Job Technology Services en EGS Corp
Industry Information Technology and Services
Experience
Expert Global Solutions August 2013 - Present
TELUS International January 2007 - August 2013
Transactel January 2007 - December 2011
Transactel –Telus International Inc January 2007 - April 2009
Skills
Call Centers, Network Administration, ITIL, Network Monitoring Tools, Service Delivery, Outsourcing, Vendor Management, Sla, Telecommunications, Customer Experience, Key Performance..., Process Improvement, Six Sigma, Active Directory, Operations Management, Quality Assurance, CCNA, BPO, Performance Management, Avaya, Contact Centers, Servers, Network Architecture, Windows Server, Wireless Networking, VMware, Management, Change Management, Windows 7, Windows, Technical Support, IT Service Management, Data Center, IT Operations, IT Management, Routers, WAN, Switches, Troubleshooting, Mejora de procesos, Centro de llamadas, Subcontratación
Education
Universidad Galileo
Pro Diver Guatemala - Padi Center 2013 — 2014
Open Water Autonomous Diver Standar, Scuba Diving
Expert Global Solutions August 2013 - Present
TELUS International January 2007 - August 2013
Transactel January 2007 - December 2011
Transactel –Telus International Inc January 2007 - April 2009
Skills
Call Centers, Network Administration, ITIL, Network Monitoring Tools, Service Delivery, Outsourcing, Vendor Management, Sla, Telecommunications, Customer Experience, Key Performance..., Process Improvement, Six Sigma, Active Directory, Operations Management, Quality Assurance, CCNA, BPO, Performance Management, Avaya, Contact Centers, Servers, Network Architecture, Windows Server, Wireless Networking, VMware, Management, Change Management, Windows 7, Windows, Technical Support, IT Service Management, Data Center, IT Operations, IT Management, Routers, WAN, Switches, Troubleshooting, Mejora de procesos, Centro de llamadas, Subcontratación
Education
Universidad Galileo
Pro Diver Guatemala - Padi Center 2013 — 2014
Open Water Autonomous Diver Standar, Scuba Diving
Mynor Ortiz's Transactel Experience September 2013 - Present
Job System Administrator en Transactel
Industry Information Technology and Services
Experience
Transactel September 2013 - Present
Spectrum Inmobiliaria December 2007 - September 2013
Universidad Rafael Landivar January 2006 - December 2006
Skills
Social Media, Social Media Marketing, Microsoft Office, Social Networking, Windows Server, Server Administration, Linux Server, Windows, Joomla, Google Apps, Photoshop, Illustrator, Microsoft Windows
Education
Universidad Galileo 2014 — 2018
Licenciatura en Tecnología y Administración de las Telecomunicaciones, Ingeniería informática
Universidad Rafael Landívar 2004 — 2007
Ingeniería informática
Transactel September 2013 - Present
Spectrum Inmobiliaria December 2007 - September 2013
Universidad Rafael Landivar January 2006 - December 2006
Skills
Social Media, Social Media Marketing, Microsoft Office, Social Networking, Windows Server, Server Administration, Linux Server, Windows, Joomla, Google Apps, Photoshop, Illustrator, Microsoft Windows
Education
Universidad Galileo 2014 — 2018
Licenciatura en Tecnología y Administración de las Telecomunicaciones, Ingeniería informática
Universidad Rafael Landívar 2004 — 2007
Ingeniería informática
Mainor Baiza Mainor Baiza's Transactel Experience January 2009 - August 2011
Job NOC Manager en PTGi
Industry Telecommunications
Experience
PTGi April 2014 - Present
PTGi September 2013 - Present
Datora June 2011 - September 2013
Transactel January 2009 - August 2011
ACS BPS October 2009 - June 2011
Skills
Persona, Telecommunications, VoIP, IP, Wireless, Team Management, Call Centers, SIP, Switches, Telephony, Team Leadership, TCP/IP
Education
Universidad Galileo 2009 — 2011
PTGi April 2014 - Present
PTGi September 2013 - Present
Datora June 2011 - September 2013
Transactel January 2009 - August 2011
ACS BPS October 2009 - June 2011
Skills
Persona, Telecommunications, VoIP, IP, Wireless, Team Management, Call Centers, SIP, Switches, Telephony, Team Leadership, TCP/IP
Education
Universidad Galileo 2009 — 2011
Carlos Viscarra's Transactel Experience October 2013 - May 2014
Job Software Engineer at epay, a Euronet Worldwide Company
Industry Telecommunications
Experience
epay, a Euronet Worldwide Company June 2014 - Present
Transactel October 2013 - May 2014
Safeway June 2006 - November 2012
Skills
Linux, Cisco Technologies, Process Improvement, Project Management, Telecommunications, Customer Experience, Management, Call Centers, Outsourcing, CCNA, ITIL, Customer Satisfaction, Team Management, Service Delivery, Team Leadership, Vendor Management
Education
Diablo Valley College
epay, a Euronet Worldwide Company June 2014 - Present
Transactel October 2013 - May 2014
Safeway June 2006 - November 2012
Skills
Linux, Cisco Technologies, Process Improvement, Project Management, Telecommunications, Customer Experience, Management, Call Centers, Outsourcing, CCNA, ITIL, Customer Satisfaction, Team Management, Service Delivery, Team Leadership, Vendor Management
Education
Diablo Valley College
Ana Staackmann's Transactel Experience 2007 - 2011
Job Consultant at different International Firms at Cherry Blossom Tree
Industry Outsourcing/Offshoring
Experience
Cherry Blossom Tree August 2012 - December 2014
TELUS International Central America November 2011 - July 2012
TELUS International Central America October 2010 - November 2011
Transactel 2007 - 2011
Transactel July 2007 - October 2010
Transactel May 2006 - June 2007
Skills
HTML+CSS, Basic HTML5 and CSS3, Flash, Web Design, Content Management, HTML, Photoshop, Graphics, English, Customer Service, Illustrator, Graphic Design, Dreamweaver, E-Learning, Project Management, Knowledge Management, Joomla, Web Development, CSS, Team Leadership, Customer Experience, Outsourcing
Education
Universidad del Valle de Guatemala 2002 — 2008
Profesorado, Teaching English as Second Language
Lehnsen School, E 1995 — 1998
Cherry Blossom Tree August 2012 - December 2014
TELUS International Central America November 2011 - July 2012
TELUS International Central America October 2010 - November 2011
Transactel 2007 - 2011
Transactel July 2007 - October 2010
Transactel May 2006 - June 2007
Skills
HTML+CSS, Basic HTML5 and CSS3, Flash, Web Design, Content Management, HTML, Photoshop, Graphics, English, Customer Service, Illustrator, Graphic Design, Dreamweaver, E-Learning, Project Management, Knowledge Management, Joomla, Web Development, CSS, Team Leadership, Customer Experience, Outsourcing
Education
Universidad del Valle de Guatemala 2002 — 2008
Profesorado, Teaching English as Second Language
Lehnsen School, E 1995 — 1998
Rene Varela Rene Varela's Transactel Experience June 2012 - August 2012
Job Systems Developer at Technology Services Group
Industry Information Technology and Services
Experience
Technology Services Group Web DirectorWGREMarch 2014 - May 2015
3M June 2014 - July 2014
Independent Purchasing Cooperative September 2013 - December 2013
Productos DIANA June 2013 - August 2013
Transactel June 2012 - August 2012
Skills
Leadership, Analysis, PowerPoint, Data Analysis, Microsoft Office, Dreamweaver, Microsoft Word, Java, Finance, Market Research, Budgets, Website Development, Web Design, Web Development
Education
DePauw University 2011 — 2015
Bachelor of Arts (B.A.), Economics, 3.55 GPA
DePauw University 2011 — 2015
Bachelor of Arts (B.A.), Computer Science, 3.55 GPA
Escuela Americana de El Salvador 1997 — 2011
Technology Services Group Web DirectorWGREMarch 2014 - May 2015
3M June 2014 - July 2014
Independent Purchasing Cooperative September 2013 - December 2013
Productos DIANA June 2013 - August 2013
Transactel June 2012 - August 2012
Skills
Leadership, Analysis, PowerPoint, Data Analysis, Microsoft Office, Dreamweaver, Microsoft Word, Java, Finance, Market Research, Budgets, Website Development, Web Design, Web Development
Education
DePauw University 2011 — 2015
Bachelor of Arts (B.A.), Economics, 3.55 GPA
DePauw University 2011 — 2015
Bachelor of Arts (B.A.), Computer Science, 3.55 GPA
Escuela Americana de El Salvador 1997 — 2011
Guillermo Riojas D. Guillermo Riojas D.'s Transactel Experience June 2008 - September 2008
Job Owner at langTrain
Industry Outsourcing/Offshoring
Experience
XumaK September 2015 - Present
langTrain January 2015 - Present
Allied Contact Center & BPO September 2012 - December 2014
Allied Contact Center & BPO September 2008 - June 2012
Transactel June 2008 - September 2008
Habitare Desarrollos December 2007 - May 2008
Indico, S.A. January 2007 - August 2007
RiceCo, LLC January 2004 - October 2006
Telgua June 2003 - December 2003
Skills
Project Management, Call Centers, Team Management, English, Training, Strategic Planning, Operations Management, Spanish, Customer Service, BPO, Sales, Customer Relations, Problem Solving, Coaching, Social Media, Sales Management, Call Center, Quality Assurance, Excel, Microsoft Office, Word, Photoshop, PowerPoint, Writing, Public Speaking, Business Analysis, Best Practices
Education
Universidad del Valle de Guatemala 2015 — 2017
Master of Project Management, Project Management
Texas A&M International University 1998 — 2003
BBA, Management
J.B. Alexander Hight School 1996 — 1998
High School Diploma
American School of Guatemala 1987 — 1996
XumaK September 2015 - Present
langTrain January 2015 - Present
Allied Contact Center & BPO September 2012 - December 2014
Allied Contact Center & BPO September 2008 - June 2012
Transactel June 2008 - September 2008
Habitare Desarrollos December 2007 - May 2008
Indico, S.A. January 2007 - August 2007
RiceCo, LLC January 2004 - October 2006
Telgua June 2003 - December 2003
Skills
Project Management, Call Centers, Team Management, English, Training, Strategic Planning, Operations Management, Spanish, Customer Service, BPO, Sales, Customer Relations, Problem Solving, Coaching, Social Media, Sales Management, Call Center, Quality Assurance, Excel, Microsoft Office, Word, Photoshop, PowerPoint, Writing, Public Speaking, Business Analysis, Best Practices
Education
Universidad del Valle de Guatemala 2015 — 2017
Master of Project Management, Project Management
Texas A&M International University 1998 — 2003
BBA, Management
J.B. Alexander Hight School 1996 — 1998
High School Diploma
American School of Guatemala 1987 — 1996
Damaris Ibarra's Transactel Experience January 2008 - December 2009
Job Delivery Excelence Manager at Capgemini
Industry Outsourcing/Offshoring
Experience
Capgemini August 2013 - Present
Capgemini February 2009 - Present
Capgemini Consulting March 2006 - Present
Transactel January 2008 - December 2009
Skills
Cost-savings, A/R collections, Procure-to-Pay, Customer Service, Financial Accounting, Human Resources, Administartion, Black Belt, Six Sigma, Global Management, Agribusiness, Operations Management, Outsourcing, BPO, Administration
Education
Universidad Galileo 2009 — 2013
Business Administration, Management and Operations
El Shaddai
Fraternidad Cristiana
Capgemini August 2013 - Present
Capgemini February 2009 - Present
Capgemini Consulting March 2006 - Present
Transactel January 2008 - December 2009
Skills
Cost-savings, A/R collections, Procure-to-Pay, Customer Service, Financial Accounting, Human Resources, Administartion, Black Belt, Six Sigma, Global Management, Agribusiness, Operations Management, Outsourcing, BPO, Administration
Education
Universidad Galileo 2009 — 2013
Business Administration, Management and Operations
El Shaddai
Fraternidad Cristiana
Alex Ipiña Cordon Alex Ipiña Cordon's Transactel Experience July 2007 - August 2009
Job Asesor R H en Manpower Staffing
Industry Human Resources
Experience
Manpower Staffing June 2013 - Present
Grupo Solid (LAPCO) Latin America Paints Company March 2013 - June 2013
Vinos y Catas S.A. May 2012 - October 2012
Servicios profesionales y comerciales September 2011 - August 2012
office depot guatemala January 2011 - March 2011
Transactel July 2007 - August 2009
Skills
MBA, Human Resources, Recursos humanos, Planificación..., Liderazgo de equipos, Estrategia empresarial, Servicio de atención al..., Administración y..., Negociación, Microsoft Office, Gestión del talento..., Coaching, Desarrollo..., Cambio organizacional, Relaciones con los..., Gestión del rendimiento...
Education
Universidad Mariano Gálvez 1995 — 2002
Licenciatura en ciencias de la administracion, Administración y gestión de empresas
Manpower Staffing June 2013 - Present
Grupo Solid (LAPCO) Latin America Paints Company March 2013 - June 2013
Vinos y Catas S.A. May 2012 - October 2012
Servicios profesionales y comerciales September 2011 - August 2012
office depot guatemala January 2011 - March 2011
Transactel July 2007 - August 2009
Skills
MBA, Human Resources, Recursos humanos, Planificación..., Liderazgo de equipos, Estrategia empresarial, Servicio de atención al..., Administración y..., Negociación, Microsoft Office, Gestión del talento..., Coaching, Desarrollo..., Cambio organizacional, Relaciones con los..., Gestión del rendimiento...
Education
Universidad Mariano Gálvez 1995 — 2002
Licenciatura en ciencias de la administracion, Administración y gestión de empresas
Jorge Villator Yela Jorge Villator Yela's Transactel Experience November 2011 - December 2013
Job Infrastructure Management Analyst at Xerox
Industry Computer Software
Experience
Xerox March 2014 - Present
Transactel November 2011 - December 2013
Skills
Linux, PHP, Unix, MySQL, Windows Server, VMware, NetApp, Java, C++, JavaScript, css, HTML, System Administration, Network Security, Network Administration
Education
Universidad Galileo 2011 — 2012
Master's degree, Computer Systems Networking and Telecommunications, Master in Networking and Information Security
Universidad Galileo 2007 — 2012
Engineer's degree, Systems Engineering
Verbo
Xerox March 2014 - Present
Transactel November 2011 - December 2013
Skills
Linux, PHP, Unix, MySQL, Windows Server, VMware, NetApp, Java, C++, JavaScript, css, HTML, System Administration, Network Security, Network Administration
Education
Universidad Galileo 2011 — 2012
Master's degree, Computer Systems Networking and Telecommunications, Master in Networking and Information Security
Universidad Galileo 2007 — 2012
Engineer's degree, Systems Engineering
Verbo
Steve Cordon Steve Cordon's Transactel Experience December 2009 - December 2010
Job Owner, Interpreter/Translator en C&R Translations
Industry Utilities
Experience
C&R Transalations January 2012 - Present
ENS Corporation January 2012 - Present
NCO Group March 2009 - October 2011
Transactel December 2009 - December 2010
Skills
Interpretation, Interpreting, Conference Interpreting, Interpreting Data, Cellular Communications, Human Resources, Recruiting, Contract Recruitment, Recruitment Advertising, Translation, Technical Translation, Legal Translation, Medical Translation, Machine Translation, Financial Translation, Spanish-English, Teaching, Training, Employee Training, Training Delivery, Teacher Training, Technical Training, Language Teaching, Teaching English as a..., Teaching Writing, Teaching Reading, Clinical Research, Clinical Psychology
Education
Universidad de San Carlos de Guatemala 2001 — 2011
Licenciatura en Psicologia, Clinical Psychology
Universidad Galileo 2004 — 2009
Tecnico en Urgencias Medicas y Cuidados Intensivos, Emergency Medical Technology/Technician (EMT Paramedic)
C&R Transalations January 2012 - Present
ENS Corporation January 2012 - Present
NCO Group March 2009 - October 2011
Transactel December 2009 - December 2010
Skills
Interpretation, Interpreting, Conference Interpreting, Interpreting Data, Cellular Communications, Human Resources, Recruiting, Contract Recruitment, Recruitment Advertising, Translation, Technical Translation, Legal Translation, Medical Translation, Machine Translation, Financial Translation, Spanish-English, Teaching, Training, Employee Training, Training Delivery, Teacher Training, Technical Training, Language Teaching, Teaching English as a..., Teaching Writing, Teaching Reading, Clinical Research, Clinical Psychology
Education
Universidad de San Carlos de Guatemala 2001 — 2011
Licenciatura en Psicologia, Clinical Psychology
Universidad Galileo 2004 — 2009
Tecnico en Urgencias Medicas y Cuidados Intensivos, Emergency Medical Technology/Technician (EMT Paramedic)
Alec Marsicovetere Alec Marsicovetere's Transactel Experience January 2012 - May 2013
Job Team Manager en TELUS International Central America
Industry Outsourcing/Offshoring
Experience
TELUS International Central America May 2013 - Present
Transactel January 2012 - May 2013
Transactel September 2008 - October 2011
Transactel May 2007 - September 2008
Skills
Call Centers, BPO, Business Analysis, Workforce Management, Outsourcing, Customer Experience, Vendor Management, Process Improvement, Service Delivery, Requirements Analysis, Telecommunications, Management, Team Leadership, Quality Assurance, Six Sigma, Desarrollo..., Liderazgo de equipos
Education
Universidad Galileo 2013 — 2015
Master of Business Administration (M.B.A.) & Telecomunication, Informática, comunicaciones y servicios de asistencia, Actualmente estudiando.
Universidad Mariano Gálvez
Ingeniería en Sistemas, Ingeniería informática, Actualmente estudiando.
Universidad Rafael Landívar 2006 — 2007
TELUS International Central America May 2013 - Present
Transactel January 2012 - May 2013
Transactel September 2008 - October 2011
Transactel May 2007 - September 2008
Skills
Call Centers, BPO, Business Analysis, Workforce Management, Outsourcing, Customer Experience, Vendor Management, Process Improvement, Service Delivery, Requirements Analysis, Telecommunications, Management, Team Leadership, Quality Assurance, Six Sigma, Desarrollo..., Liderazgo de equipos
Education
Universidad Galileo 2013 — 2015
Master of Business Administration (M.B.A.) & Telecomunication, Informática, comunicaciones y servicios de asistencia, Actualmente estudiando.
Universidad Mariano Gálvez
Ingeniería en Sistemas, Ingeniería informática, Actualmente estudiando.
Universidad Rafael Landívar 2006 — 2007
Alberto Daglio Alvarez Alberto Daglio Alvarez's Transactel Experience April 2011 - August 2012
Job Executive Staffing Coordinator at Bane Staffing
Industry Human Resources
Experience
Bane Staffing July 2015 - Present
Momentum Marketing group February 2015 - May 2015
TELUS International July 2012 - October 2014
Transactel April 2011 - August 2012
Speak S.A. de C.V. 2010 - 2010
Omega AVC January 2006 - 2007
Skills
Call Centers, Customer Satisfaction, Customer Service, Workforce Management, Spanish, Team Leadership, Leadership Development, Data Analysis, Management, Customer Experience, Business Strategy, Microsoft Office, Italian, Leadership, Project Management, Outsourcing, Photoshop, Pro Tools, Steinberg Nuendo, People-oriented, English grammar, Human Resources
Education
Esine 2011 — 2014
Bachelor of Business Administration (B.B.A.), Business/Commerce, General
The New England Institute of Art 2003 — 2004
Associate's degree, Audio production
Bunker Hill Community College 2002 — 2003
Associate's degree, General Studies
Bane Staffing July 2015 - Present
Momentum Marketing group February 2015 - May 2015
TELUS International July 2012 - October 2014
Transactel April 2011 - August 2012
Speak S.A. de C.V. 2010 - 2010
Omega AVC January 2006 - 2007
Skills
Call Centers, Customer Satisfaction, Customer Service, Workforce Management, Spanish, Team Leadership, Leadership Development, Data Analysis, Management, Customer Experience, Business Strategy, Microsoft Office, Italian, Leadership, Project Management, Outsourcing, Photoshop, Pro Tools, Steinberg Nuendo, People-oriented, English grammar, Human Resources
Education
Esine 2011 — 2014
Bachelor of Business Administration (B.B.A.), Business/Commerce, General
The New England Institute of Art 2003 — 2004
Associate's degree, Audio production
Bunker Hill Community College 2002 — 2003
Associate's degree, General Studies
Axel Santos Axel Santos's Transactel Experience February 2011 - August 2012
Job Tecnico Gestion en Claro
Industry Outsourcing/Offshoring
Experience
Claro July 2012 - Present
Transactel February 2011 - August 2012
Consolidados 807 S.A. December 2008 - September 2009
Education
Universidad Galileo 2012 — 2015
Licenciatura en Tecnología y Administración de las Telecomunicaciones
Claro July 2012 - Present
Transactel February 2011 - August 2012
Consolidados 807 S.A. December 2008 - September 2009
Education
Universidad Galileo 2012 — 2015
Licenciatura en Tecnología y Administración de las Telecomunicaciones
Noel Alberto Escobar Saenz Noel Alberto Escobar Saenz's Transactel Experience December 2005 - January 2010
Job Turnkey solutions for administrative services.
Industry Executive Office
Experience
Prialto June 2011 - January 2014
ACS, a Xerox Company May 2010 - November 2010
Transactel December 2005 - January 2010
Skills
Teaching English as a..., Customer Service, Customer Satisfaction, Social Media
Education
Universidad de San Carlos de Guatemala 2002 — 2006
Prialto June 2011 - January 2014
ACS, a Xerox Company May 2010 - November 2010
Transactel December 2005 - January 2010
Skills
Teaching English as a..., Customer Service, Customer Satisfaction, Social Media
Education
Universidad de San Carlos de Guatemala 2002 — 2006
Edder Rivas's Transactel Experience February 2009 - January 2011
Job Head Of Program at 24/7 Customer Guatemala
Industry Outsourcing/Offshoring
Experience
24/7 Customer July 2011 - Present
Transactel February 2009 - January 2011
Skills
Outsourcing, Operations Management, Performance Management, Management, Quality Assurance, Coaching, Subcontratación, Gestión de proveedores, Dirección y desarrollo..., Workforce Management, Call Center Development, Forecasting, Recruiting, Compromiso organizativo, Selección de personal, Administración y..., Sla, Vendor Management, Six Sigma, Process Improvement, Inbound Marketing, Employee Relations, Key Performance..., Change Management, Employee Engagement, Project Planning, Telecommunications, Microsoft Excel, Account Management, Offshoring, Budgets, Leadership Development, Workforce Planning, Call Centers, Contact Centers, Team Management
Education
2011 — 2015
BBA, Business Administration
Atlantic International University 2011 — 2015
Bachelor of Business Administration (BBA), Administracion
24/7 Customer July 2011 - Present
Transactel February 2009 - January 2011
Skills
Outsourcing, Operations Management, Performance Management, Management, Quality Assurance, Coaching, Subcontratación, Gestión de proveedores, Dirección y desarrollo..., Workforce Management, Call Center Development, Forecasting, Recruiting, Compromiso organizativo, Selección de personal, Administración y..., Sla, Vendor Management, Six Sigma, Process Improvement, Inbound Marketing, Employee Relations, Key Performance..., Change Management, Employee Engagement, Project Planning, Telecommunications, Microsoft Excel, Account Management, Offshoring, Budgets, Leadership Development, Workforce Planning, Call Centers, Contact Centers, Team Management
Education
2011 — 2015
BBA, Business Administration
Atlantic International University 2011 — 2015
Bachelor of Business Administration (BBA), Administracion
María Mercedes Gálvez's Transactel Experience 2005 - 2007
Job Gerente Mercadeo at Vinoteca
Industry Wine and Spirits
Experience
Vinoteca February 2012 - July 2015
CabCorp The Central America Beverage Corporation June 2010 - July 2011
GENPACT LLC 2010 - 2010
Transactel 2005 - 2007
Skills
Marketing Strategy, Marketing, Marketing Communications, Strategic Planning, Social Media, Social Media Marketing, Marketing Research, Digital Marketing, Market Analysis, Business Strategy, Public Relations, Marketing Management, Business Planning, Entrepreneurship, Management, Project Management, Strategy, Team Leadership
Education
Tulane University 2015 — 2016
Master in Management, Master
Universidad Francisco Marroquín 2015 — 2016
Master's degree
Universidad Francisco Marroquín 2005 — 2009
Bachelor of Business Administration (B.B.A.), Business Administration with a Minor in Marketing
Babson College 2008 — 2008
Global Entrepreneurship Seminar, Entrepreneurship
Campoalegre
Campoalegre
Vinoteca February 2012 - July 2015
CabCorp The Central America Beverage Corporation June 2010 - July 2011
GENPACT LLC 2010 - 2010
Transactel 2005 - 2007
Skills
Marketing Strategy, Marketing, Marketing Communications, Strategic Planning, Social Media, Social Media Marketing, Marketing Research, Digital Marketing, Market Analysis, Business Strategy, Public Relations, Marketing Management, Business Planning, Entrepreneurship, Management, Project Management, Strategy, Team Leadership
Education
Tulane University 2015 — 2016
Master in Management, Master
Universidad Francisco Marroquín 2015 — 2016
Master's degree
Universidad Francisco Marroquín 2005 — 2009
Bachelor of Business Administration (B.B.A.), Business Administration with a Minor in Marketing
Babson College 2008 — 2008
Global Entrepreneurship Seminar, Entrepreneurship
Campoalegre
Campoalegre
Isabel Molina Castellanos's Transactel Experience February 2007 - February 2008
Job Licda. en Admon de Empresas
Industry Computer Software
Experience
Cementos Progreso September 2015 - Present
EXPRESS January 2015 - September 2015
Universidad Galileo July 2012 - September 2014
Grupo Hospitalario Guatemala May 2010 - May 2012
Boutique Aresti February 2008 - April 2010
Transactel February 2007 - February 2008
Skills
Hospitality, Event Management, Project Management, Food & Beverage, Business Planning, Merchandising, Financial Reporting, Employee Training, Internal Controls, Cost Control, Public Speaking, Database Administration, Databases, Microsoft Office, Windows, Operating Systems, Management, Decoration
Education
Universidad del Istmo 2007 — 2012
Licenciatura en Administración de Instituciones Hoteleras, Administración y gestión de empresas, general
Galileo
Maestria en Mercadeo, Marketing
Cementos Progreso September 2015 - Present
EXPRESS January 2015 - September 2015
Universidad Galileo July 2012 - September 2014
Grupo Hospitalario Guatemala May 2010 - May 2012
Boutique Aresti February 2008 - April 2010
Transactel February 2007 - February 2008
Skills
Hospitality, Event Management, Project Management, Food & Beverage, Business Planning, Merchandising, Financial Reporting, Employee Training, Internal Controls, Cost Control, Public Speaking, Database Administration, Databases, Microsoft Office, Windows, Operating Systems, Management, Decoration
Education
Universidad del Istmo 2007 — 2012
Licenciatura en Administración de Instituciones Hoteleras, Administración y gestión de empresas, general
Galileo
Maestria en Mercadeo, Marketing
María Ana Menzel Celis María Ana Menzel Celis's Transactel Experience May 2011 - June 2013
Job Estudiante en Universidad Francisco Marroquín
Industry
Experience
Transactel May 2011 - June 2013
Education
Universidad Francisco Marroquín 2011 — 2015
Transactel May 2011 - June 2013
Education
Universidad Francisco Marroquín 2011 — 2015
Diegory Guarchaj Diegory Guarchaj's Transactel Experience July 2013 - July 2013
Job Sales Customer Care Representative at TXU Energy
Industry Information Technology and Services
Experience
TXU Energy May 2014 - Present
TXU Energy December 2013 - May 2014
Transactel July 2013 - July 2013
Scholarship for Education and Economic Development April 2012 - May 2013
Broome Community College August 2011 - May 2013
Paz Joven Guatemala 2000 - 2011
COLUA 2009 - 2010
Inmobiliario Bank 2008 - 2009
Skills
Interpersonal Skill, Interactive Marketing, Interactive Advertising, Creativity, Flexibility, Conflict Resolution, Communication Skills, Teamwork, Priority Management, Leading Group, Consensus Building, Collaborative..., Delegation, Trust, Reliable, Responsiveness, Microsoft Word, Project Management, Entrepreneurship, Microsoft Excel, Time Management, Business Development
Education
Broome Community College 2011 — 2013
Bachelor of Applied Science (B.A.Sc.), Entrepreneurial and Small Business Operations
"El Altiplano" Community Institute of Business Sience 2008 — 2010
Accountant, Commercial Math and Accounting Education 2010, College
TXU Energy May 2014 - Present
TXU Energy December 2013 - May 2014
Transactel July 2013 - July 2013
Scholarship for Education and Economic Development April 2012 - May 2013
Broome Community College August 2011 - May 2013
Paz Joven Guatemala 2000 - 2011
COLUA 2009 - 2010
Inmobiliario Bank 2008 - 2009
Skills
Interpersonal Skill, Interactive Marketing, Interactive Advertising, Creativity, Flexibility, Conflict Resolution, Communication Skills, Teamwork, Priority Management, Leading Group, Consensus Building, Collaborative..., Delegation, Trust, Reliable, Responsiveness, Microsoft Word, Project Management, Entrepreneurship, Microsoft Excel, Time Management, Business Development
Education
Broome Community College 2011 — 2013
Bachelor of Applied Science (B.A.Sc.), Entrepreneurial and Small Business Operations
"El Altiplano" Community Institute of Business Sience 2008 — 2010
Accountant, Commercial Math and Accounting Education 2010, College
Ricardo Antonio Tuch Poron's Transactel Experience April 1999 - March 2013
Job GERENTE GENERAL en ADISA, ATS, ATT, ADINSA
Industry Management Consulting
Experience
ADISA, ATS, ATT, ADINSA August 2013 - Present
ADISA, S.A. June 2013 - Present
TRANSACTEL April 1999 - March 2013
CREDOMATIC September 1987 - August 1994
Skills
Strategic Planning, Call Centers, Telecommunications, Management, Team Leadership, Coaching, Business Strategy, Negotiation, Sales Management, Marketing Strategy, Operations Management, Leadership, Team Building, Management Consulting, Product Management
Education
Universidad de San Carlos de Guatemala 1985 — 1990
Contador Público y Auditor (pensum cerrado)
Universidad de San Carlos de Guatemala
PENSUM CERRADO, CONTADOR PUBLICO Y AUDITOR
ADISA, ATS, ATT, ADINSA August 2013 - Present
ADISA, S.A. June 2013 - Present
TRANSACTEL April 1999 - March 2013
CREDOMATIC September 1987 - August 1994
Skills
Strategic Planning, Call Centers, Telecommunications, Management, Team Leadership, Coaching, Business Strategy, Negotiation, Sales Management, Marketing Strategy, Operations Management, Leadership, Team Building, Management Consulting, Product Management
Education
Universidad de San Carlos de Guatemala 1985 — 1990
Contador Público y Auditor (pensum cerrado)
Universidad de San Carlos de Guatemala
PENSUM CERRADO, CONTADOR PUBLICO Y AUDITOR
Alejandro Ovalle Alejandro Ovalle's Transactel Experience February 2007 - June 2009
Job Network Manager | Actively Pursuing New Opportunities
Industry Information Technology and Services
Experience
California Telecom September 2011 - June 2013
Huawei June 2010 - May 2011
Transactel February 2007 - June 2009
Herbalife January 2006 - February 2007
Sigue Corporation January 2004 - January 2006
Ria Financial January 2002 - January 2004
Skills
SDLC, Telecommunications, IT Service Management, Microsoft SQL Server, Oracle, Information Security, ITIL, Leadership, Database Design, Integration, SaaS, Enterprise Software, Data Center, Business Process, Enterprise Architecture, CRM
Education
American InterContinental University 2002 — 2004
MBA, Global Technology Management
ICTP - Anaheim, CA 2002 — 2003
Technical Program, Microsoft (MCP, MCSA, MCSE), Cisco (CCNA, CCNP, CCIE), Oracle (OCP), and Linux
Universidad Francisco Marroquín 1992 — 1996
BS, Computer Science and Electronic Engineering
California Telecom September 2011 - June 2013
Huawei June 2010 - May 2011
Transactel February 2007 - June 2009
Herbalife January 2006 - February 2007
Sigue Corporation January 2004 - January 2006
Ria Financial January 2002 - January 2004
Skills
SDLC, Telecommunications, IT Service Management, Microsoft SQL Server, Oracle, Information Security, ITIL, Leadership, Database Design, Integration, SaaS, Enterprise Software, Data Center, Business Process, Enterprise Architecture, CRM
Education
American InterContinental University 2002 — 2004
MBA, Global Technology Management
ICTP - Anaheim, CA 2002 — 2003
Technical Program, Microsoft (MCP, MCSA, MCSE), Cisco (CCNA, CCNP, CCIE), Oracle (OCP), and Linux
Universidad Francisco Marroquín 1992 — 1996
BS, Computer Science and Electronic Engineering
Edwin Magarin Edwin Magarin's Transactel Experience August 2008 - December 2011
Job Head of Marketing & Communication at TELUS International Central America
Industry Marketing and Advertising
Experience
TELUS International Central America July 2014 - Present
edMaga Design October 2006 - Present
TELUS International Central America August 2013 - July 2014
TELUS International Central America February 2013 - August 2013
BBDO Guatemala October 2012 - January 2013
Proximity Guatemala December 2011 - September 2012
Transactel August 2008 - December 2011
Transactel 2008 - 2010
Skills
Outsourcing, BPO, Graphic Design, Photography, English, Web Design, Excel, Photoshop, Customer Service, Illustrator, InDesign, Packaging, Graphics, Mac, Logos, Retouching, Illustration, Advertising, Web Development, Branding, Animation, Online Advertising, Vector Illustration, Visual Communication, Banners, Marketing, Call Centers, Digital Illustration, Motion Graphics, Interaction Design, Business Cards, Posters, Flash Animation, Marketing Strategy, Storyboarding, Catalogs, Corporate Identity, Typography, Adobe Fireworks, Layout, Pre-press, Corporate Branding, Adobe Acrobat, Flyers, Spanish, Customer Experience, Social Networking, Social Media Marketing, Social Media, HTML
Education
Universidad Galileo 2006 — 2015
College, Communication and Design
Universidad Galileo
Bachelor of Graphic Design and Communication, Communication and Graphic Design
TELUS International Central America July 2014 - Present
edMaga Design October 2006 - Present
TELUS International Central America August 2013 - July 2014
TELUS International Central America February 2013 - August 2013
BBDO Guatemala October 2012 - January 2013
Proximity Guatemala December 2011 - September 2012
Transactel August 2008 - December 2011
Transactel 2008 - 2010
Skills
Outsourcing, BPO, Graphic Design, Photography, English, Web Design, Excel, Photoshop, Customer Service, Illustrator, InDesign, Packaging, Graphics, Mac, Logos, Retouching, Illustration, Advertising, Web Development, Branding, Animation, Online Advertising, Vector Illustration, Visual Communication, Banners, Marketing, Call Centers, Digital Illustration, Motion Graphics, Interaction Design, Business Cards, Posters, Flash Animation, Marketing Strategy, Storyboarding, Catalogs, Corporate Identity, Typography, Adobe Fireworks, Layout, Pre-press, Corporate Branding, Adobe Acrobat, Flyers, Spanish, Customer Experience, Social Networking, Social Media Marketing, Social Media, HTML
Education
Universidad Galileo 2006 — 2015
College, Communication and Design
Universidad Galileo
Bachelor of Graphic Design and Communication, Communication and Graphic Design
Kevin Sam Kevin Sam's Transactel Experience September 2011 - April 2012
Job Receptor Pagador en Banco G&T Continental
Industry Banking
Experience
Banco G&T Continental August 2013 - Present
Banco Azteca 2012 - 2013
Transactel September 2011 - April 2012
Skills
Office Administration, Sales, Credit Management, Marketing, Call Centers
Education
Universidad de San Carlos de Guatemala
Banco G&T Continental August 2013 - Present
Banco Azteca 2012 - 2013
Transactel September 2011 - April 2012
Skills
Office Administration, Sales, Credit Management, Marketing, Call Centers
Education
Universidad de San Carlos de Guatemala
Tamara Eligoulashwily Gálvez Tamara Eligoulashwily Gálvez's Transactel Experience November 2010 - December 2010
Job Docente en Instituto Guatemalteco Americano
Industry Pharmaceuticals
Experience
Instituto Guatemalteco Americano March 2012 - Present
Universidad del Valle de Guatemala 2012 - 2014
Transactel November 2010 - December 2010
Skills
English, Strategic Planning, Teamwork, Teaching English as a..., Pharmaceutics
Education
Universidad del Valle de Guatemala 2011 — 2015
Colegio Americano de Guatemala 1998 — 2007
Instituto Guatemalteco Americano March 2012 - Present
Universidad del Valle de Guatemala 2012 - 2014
Transactel November 2010 - December 2010
Skills
English, Strategic Planning, Teamwork, Teaching English as a..., Pharmaceutics
Education
Universidad del Valle de Guatemala 2011 — 2015
Colegio Americano de Guatemala 1998 — 2007
Carlos Taracena Carlos Taracena's Transactel Experience May 2009 - August 2013
Job
Industry Outsourcing/Offshoring
Experience
24-7 Intouch August 2013 - Present
Transactel May 2009 - August 2013
TELUS International August 2012 - July 2013
Transactel May 2008 - May 2009
Transactel September 2007 - May 2008
US Embassy Guatemala May 2004 - September 2007
Skills
Customer Relations, BPO, Customer Service, Call Center, Caribbean, Multilingual, Multiple Sites, Customer Experience, Customer Satisfaction, Program Implementation, Avaya, Cisco Technologies, Central America, Call Centers, Strategic Planning, Business Strategy, Partnerships, Building Relationships, Teamwork, Workforce Management, Operations Management, Telecommunications, Contact Centers, Vendor Management, Call Center Development, Outsourcing, Inbound Marketing, Team Leadership, Offshoring, Service Delivery, Performance Management, Program Management, Process Improvement, Quality Assurance, Six Sigma, Team Management, CRM, Leadership, Management, Key Performance..., Change Management, Avaya Technologies
Education
EADA - Escuela de Alta Dirección y Administración 2009 — 2010
Global MBA, International/Global Studies
Pontificia Universidad Católica del Perú 2009 — 2010
MBA, Business Administration and Management, General
Universidad Francisco Marroquín 1999 — 2004
Law School
24-7 Intouch August 2013 - Present
Transactel May 2009 - August 2013
TELUS International August 2012 - July 2013
Transactel May 2008 - May 2009
Transactel September 2007 - May 2008
US Embassy Guatemala May 2004 - September 2007
Skills
Customer Relations, BPO, Customer Service, Call Center, Caribbean, Multilingual, Multiple Sites, Customer Experience, Customer Satisfaction, Program Implementation, Avaya, Cisco Technologies, Central America, Call Centers, Strategic Planning, Business Strategy, Partnerships, Building Relationships, Teamwork, Workforce Management, Operations Management, Telecommunications, Contact Centers, Vendor Management, Call Center Development, Outsourcing, Inbound Marketing, Team Leadership, Offshoring, Service Delivery, Performance Management, Program Management, Process Improvement, Quality Assurance, Six Sigma, Team Management, CRM, Leadership, Management, Key Performance..., Change Management, Avaya Technologies
Education
EADA - Escuela de Alta Dirección y Administración 2009 — 2010
Global MBA, International/Global Studies
Pontificia Universidad Católica del Perú 2009 — 2010
MBA, Business Administration and Management, General
Universidad Francisco Marroquín 1999 — 2004
Law School
Oscar Castaneda-Acuna's Transactel Experience September 2010 - August 2011
Job Dirección de Comunicación e Información at SESAN
Industry Marketing and Advertising
Experience
sesan December 2014 - Present
Don't Stop Me Now / JWT January 2013 - April 2014
El taier/Tribu DDB January 2012 - October 2012
Onda Creativa August 2011 - January 2012
Transactel September 2010 - August 2011
Grupo HR June 2010 - September 2010
Bridger Conway November 2009 - March 2010
Vitamin C Communications 2009 - 2009
Imagen. The Marketing Agency January 2008 - May 2008
Skills
Advertising, Illustrator, Graphic Design
Education
Miami International University of Art and Design 2007 — 2010
BA, Advertising
Village School 1995 — 2006
Bachillerato, Ciencias y Letras
sesan December 2014 - Present
Don't Stop Me Now / JWT January 2013 - April 2014
El taier/Tribu DDB January 2012 - October 2012
Onda Creativa August 2011 - January 2012
Transactel September 2010 - August 2011
Grupo HR June 2010 - September 2010
Bridger Conway November 2009 - March 2010
Vitamin C Communications 2009 - 2009
Imagen. The Marketing Agency January 2008 - May 2008
Skills
Advertising, Illustrator, Graphic Design
Education
Miami International University of Art and Design 2007 — 2010
BA, Advertising
Village School 1995 — 2006
Bachillerato, Ciencias y Letras
Stephanie Monterroso Stephanie Monterroso's Transactel Experience May 2010 - January 2012
Job Operations Manager at TELUS International Central America
Industry Outsourcing/Offshoring
Experience
TELUS International Central America February 2015 - Present
TELUS International Central America January 2012 - January 2015
Transactel May 2010 - January 2012
Transactel January 2008 - April 2010
Skills
Call Centers, BPO, Customer Experience, Operations Management, Outsourcing, Workforce Management, Customer Satisfaction, Service Delivery, Customer Service, Process Improvement, Team Leadership, Management
Education
Escuela Superior Internacional, ESI School of Management 2011 — 2014
Bachelor of Business Administration (BBA), Business Administration and Management, General
Universidad del Istmo 2008 — 2010
Bachelor Certificate, Culinary Arts/Chef Training, Bachelor
TELUS International Central America February 2015 - Present
TELUS International Central America January 2012 - January 2015
Transactel May 2010 - January 2012
Transactel January 2008 - April 2010
Skills
Call Centers, BPO, Customer Experience, Operations Management, Outsourcing, Workforce Management, Customer Satisfaction, Service Delivery, Customer Service, Process Improvement, Team Leadership, Management
Education
Escuela Superior Internacional, ESI School of Management 2011 — 2014
Bachelor of Business Administration (BBA), Business Administration and Management, General
Universidad del Istmo 2008 — 2010
Bachelor Certificate, Culinary Arts/Chef Training, Bachelor
Alejandro Borges Alejandro Borges's Transactel Experience October 2013 - Present
Job WFM Supervisor at Transactel
Industry Telecommunications
Experience
Transactel October 2013 - Present
Transactel September 2012 - July 2013
Transactel February 2009 - September 2012
Skills
Real Time Monitoring, Real Time Reports, Revenue Analysis, Microsoft Excel, Microsoft Office, Workforce Management, Workforce Planning, Workforce Development
Education
Liceo Guatemala 1994 — 2002
Bachelor's degree
Universidad Galileo
Transactel October 2013 - Present
Transactel September 2012 - July 2013
Transactel February 2009 - September 2012
Skills
Real Time Monitoring, Real Time Reports, Revenue Analysis, Microsoft Excel, Microsoft Office, Workforce Management, Workforce Planning, Workforce Development
Education
Liceo Guatemala 1994 — 2002
Bachelor's degree
Universidad Galileo
Evelyn de León Molina Evelyn de León Molina's Transactel Experience August 2012 - June 2013
Job Certified Traslator (EnglishSpanish)
Industry Translation and Localization
Experience
Transactel August 2012 - June 2013
Clark tours April 2006 - April 2012
PetroLatina Corporation February 2005 - February 2006
Skills
Administrative..., Leadership, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Problem Solving, Tourism, Windows, Customer Service, Analytics, Credit, Cost, Energy, Events, Hotels, Internet, Pricing, Quality Assurance, Transportation, Public Relations, Translation, Copywriting, Traducción
Education
Universidad de San Carlos de Guatemala 2008 — 2012
Licenciatura en Relaciones Internacionales, Ciencias políticas, Pénsum Cerrado, Examen Privado Aprobado
Universidad Galileo 2005 — 2007
Técnico Universitario en Traducción, Traducciones Juradas y Libres
Instituto Guatemalteco Americano, IGA 2002 — 2004
Secretaria Bilingüe
Transactel August 2012 - June 2013
Clark tours April 2006 - April 2012
PetroLatina Corporation February 2005 - February 2006
Skills
Administrative..., Leadership, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Problem Solving, Tourism, Windows, Customer Service, Analytics, Credit, Cost, Energy, Events, Hotels, Internet, Pricing, Quality Assurance, Transportation, Public Relations, Translation, Copywriting, Traducción
Education
Universidad de San Carlos de Guatemala 2008 — 2012
Licenciatura en Relaciones Internacionales, Ciencias políticas, Pénsum Cerrado, Examen Privado Aprobado
Universidad Galileo 2005 — 2007
Técnico Universitario en Traducción, Traducciones Juradas y Libres
Instituto Guatemalteco Americano, IGA 2002 — 2004
Secretaria Bilingüe
Djanira Salomon Djanira Salomon's Transactel Experience February 2010 - December 2010
Job Gerente de Compras en TELUS International Central America
Industry Outsourcing/Offshoring
Experience
TELUS International Central America October 2014 - Present
TELUS International Guatemala December 2010 - October 2014
Transactel February 2010 - December 2010
Camas Olympia December 2005 - January 2010
Colgate Palmolive August 2003 - May 2004
Colgate Palmolive March 2003 - August 2003
Colgate Palmolive July 2002 - February 2003
Colgate Palmolive August 2001 - July 2002
Procter & Gamble May 2000 - July 2001
Skills
Team Leadership, Business Strategy, Strategic Planning, Negotiation, Management, Marketing Strategy, Outsourcing, Call Centers, Performance Management, Process Improvement, Liderazgo de equipos, Pronósticos, Cambio organizacional, Estrategia de..., Estrategia empresarial, Gestión del rendimiento..., Negociación, Experiencia del cliente, Planificación..., Centro de llamadas, Mejora de procesos, Dirección y desarrollo..., Administración y..., Subcontratación
Education
Universidad Adolfo Ibáñez 2004 — 2005
MBA, Supply Chain
Universidad Rafael Landívar 1997 — 2004
Licenciatura, Ingenieria Industrial
Colegio Aleman 1984 — 1996
Bachiller, Ciencias y Letras
TELUS International Central America October 2014 - Present
TELUS International Guatemala December 2010 - October 2014
Transactel February 2010 - December 2010
Camas Olympia December 2005 - January 2010
Colgate Palmolive August 2003 - May 2004
Colgate Palmolive March 2003 - August 2003
Colgate Palmolive July 2002 - February 2003
Colgate Palmolive August 2001 - July 2002
Procter & Gamble May 2000 - July 2001
Skills
Team Leadership, Business Strategy, Strategic Planning, Negotiation, Management, Marketing Strategy, Outsourcing, Call Centers, Performance Management, Process Improvement, Liderazgo de equipos, Pronósticos, Cambio organizacional, Estrategia de..., Estrategia empresarial, Gestión del rendimiento..., Negociación, Experiencia del cliente, Planificación..., Centro de llamadas, Mejora de procesos, Dirección y desarrollo..., Administración y..., Subcontratación
Education
Universidad Adolfo Ibáñez 2004 — 2005
MBA, Supply Chain
Universidad Rafael Landívar 1997 — 2004
Licenciatura, Ingenieria Industrial
Colegio Aleman 1984 — 1996
Bachiller, Ciencias y Letras
Paola Fölgar Paola Fölgar's Transactel Experience July 2008 - March 2009
Job Freelancer at oDesk
Industry Telecommunications
Experience
BAHIA REALTY GROUP February 2015 - Present
TVC Latino February 2015 - Present
Client Chat Live January 2015 - Present
TVC Mobile April 2014 - Present
oDesk November 2012 - Present
InCallInternational December 2013 - April 2014
Ubiquity Global Services Inc. November 2012 - October 2013
Teleperformance November 2009 - December 2010
Transactel July 2008 - March 2009
Sykes October 2004 - March 2008
Skills
Web Design, Customer Service, Language Teaching, Email Support, Chat Support, Quality Assurance, Technical Support, Workforce Management, Finance, Human Resources, Recruiting, Microsoft Word, Microsoft Excel, PowerPoint, Outlook Express, Microsoft Office, English, Spanish, Teaching, Coaching, Interviews, Call Centers, Calibration, Training, Translation, Customer Satisfaction, Customer Support, Customer Experience, Customer Oriented, Bookkeeping, Windows 7, Google Docs, Gmail, Hotmail, Office Administration, Transparency, Employment Contracts, Payroll, Online Support, Process Improvement, Team Leadership, Vendor Management
Education
Universidad Dr. José Matías Delgado 1996 — 2002
Licentiate degree, Law
Liceo Cristiano Reverendo Juan Bueno San Benito 1990 — 1995
Bachiller, Fisico Matematico
BAHIA REALTY GROUP February 2015 - Present
TVC Latino February 2015 - Present
Client Chat Live January 2015 - Present
TVC Mobile April 2014 - Present
oDesk November 2012 - Present
InCallInternational December 2013 - April 2014
Ubiquity Global Services Inc. November 2012 - October 2013
Teleperformance November 2009 - December 2010
Transactel July 2008 - March 2009
Sykes October 2004 - March 2008
Skills
Web Design, Customer Service, Language Teaching, Email Support, Chat Support, Quality Assurance, Technical Support, Workforce Management, Finance, Human Resources, Recruiting, Microsoft Word, Microsoft Excel, PowerPoint, Outlook Express, Microsoft Office, English, Spanish, Teaching, Coaching, Interviews, Call Centers, Calibration, Training, Translation, Customer Satisfaction, Customer Support, Customer Experience, Customer Oriented, Bookkeeping, Windows 7, Google Docs, Gmail, Hotmail, Office Administration, Transparency, Employment Contracts, Payroll, Online Support, Process Improvement, Team Leadership, Vendor Management
Education
Universidad Dr. José Matías Delgado 1996 — 2002
Licentiate degree, Law
Liceo Cristiano Reverendo Juan Bueno San Benito 1990 — 1995
Bachiller, Fisico Matematico
Marco Riepele Hesse's Transactel Experience April 2008 - February 2010
Job CSC Management at UPS
Industry Logistics and Supply Chain
Experience
UPS July 2010 - Present
Transactel April 2008 - February 2010
Codicasa June 2006 - March 2008
France Telecom - Telecomunique July 2002 - October 2003
Millicom International Cellular / Comcel September 1998 - April 2001
Texaco Guatemala Inc. April 1994 - June 1995
Skills
Strategic Planning, Restructuring, International Trade, Trade Shows, Marketing Management, Marketing Research, Economic Data Analysis, Product Development, Financial Analysis, Pricing Strategy, Budget Forecasts, Consumer Products, Trade Marketing, Sales Management, Retail Management, Fuel and Energy..., Mobile..., Retail Sales, Operations Management, Project Management, Vendor Management, Strategic Public..., Advertising, Event Management, Human Capital Management, Recruiting, Customer Service..., CRM, Training, Telecommunication..., Change Management, Account Management, Business Decision Making, Strategy, Team Leadership
Education
Universidad Galileo 2011 — 2011
Magister in Science, Re Engineering and Assurance Technologies
Universidad Galileo 2010 — 2010
Post Graduate Diploma, Business Engineering
Rafael Landivar 1989 — 1998
Bachelor's, Marketing - International Trade
UPS July 2010 - Present
Transactel April 2008 - February 2010
Codicasa June 2006 - March 2008
France Telecom - Telecomunique July 2002 - October 2003
Millicom International Cellular / Comcel September 1998 - April 2001
Texaco Guatemala Inc. April 1994 - June 1995
Skills
Strategic Planning, Restructuring, International Trade, Trade Shows, Marketing Management, Marketing Research, Economic Data Analysis, Product Development, Financial Analysis, Pricing Strategy, Budget Forecasts, Consumer Products, Trade Marketing, Sales Management, Retail Management, Fuel and Energy..., Mobile..., Retail Sales, Operations Management, Project Management, Vendor Management, Strategic Public..., Advertising, Event Management, Human Capital Management, Recruiting, Customer Service..., CRM, Training, Telecommunication..., Change Management, Account Management, Business Decision Making, Strategy, Team Leadership
Education
Universidad Galileo 2011 — 2011
Magister in Science, Re Engineering and Assurance Technologies
Universidad Galileo 2010 — 2010
Post Graduate Diploma, Business Engineering
Rafael Landivar 1989 — 1998
Bachelor's, Marketing - International Trade
Josécarlos Reina Josécarlos Reina's Transactel Experience January 2010 - December 2010
Job En búsqueda de empleo
Industry Internet
Experience
autocenter January 2011 - December 2012
Transactel January 2010 - December 2010
Transactel August 2009 - January 2010
Education
Universidad Galileo 2009 — 2013
Licenciatura en informática y administración de Negocios, Business Administration and Management, General
autocenter January 2011 - December 2012
Transactel January 2010 - December 2010
Transactel August 2009 - January 2010
Education
Universidad Galileo 2009 — 2013
Licenciatura en informática y administración de Negocios, Business Administration and Management, General
Madelaine Ocheita Castro Madelaine Ocheita Castro's Transactel Experience January 2013 - Present
Job Asistente
Industry Government Relations
Experience
Transactel January 2013 - Present
GEMPACT May 2008 - August 2009
SEREGUA S.A. September 2006 - June 2008
Skills
Ingles, Call Centers, Spanish, Team Leadership, Microsoft Office, Customer Service, Performance Management, Public Relations, Coaching, Negotiation, Customer Experience, Quality Assurance, English, Process Management
Education
Universidad Galileo 2010 — 2010
Licenciatura en Administracion de Empresas
Universidad de San Carlos de Guatemala 2007 — 2009
Licenciatura en Administracion de Empresas
Transactel January 2013 - Present
GEMPACT May 2008 - August 2009
SEREGUA S.A. September 2006 - June 2008
Skills
Ingles, Call Centers, Spanish, Team Leadership, Microsoft Office, Customer Service, Performance Management, Public Relations, Coaching, Negotiation, Customer Experience, Quality Assurance, English, Process Management
Education
Universidad Galileo 2010 — 2010
Licenciatura en Administracion de Empresas
Universidad de San Carlos de Guatemala 2007 — 2009
Licenciatura en Administracion de Empresas
Guisela Leon Guisela Leon's Transactel Experience November 2011 - June 2013
Job English Teacher and Meditation Clases
Industry Higher Education
Experience
Transactel November 2011 - June 2013
Academia Europea San Cristobal January 2010 - September 2011
Academia Europea January 2010 - May 2011
macdermont school March 2005 - December 2009
Skills
Teaching English as a..., CSRs, Quality Assurance, Translation
Education
Universidad Galileo 2012 — 2016
Tecnico Universitario en Cálidad Educativa, Educación
Intecap 2006 — 2007
Diplomado en Gestion de Sistemas de Calidad, norma ISO 9000
Universidad Galileo 2004 — 2005
Diplomado Innovacion Educativa
Colegio Bilingue Lehnsen Roosevelt
Kindergarden Teacher and English Teacher
Transactel November 2011 - June 2013
Academia Europea San Cristobal January 2010 - September 2011
Academia Europea January 2010 - May 2011
macdermont school March 2005 - December 2009
Skills
Teaching English as a..., CSRs, Quality Assurance, Translation
Education
Universidad Galileo 2012 — 2016
Tecnico Universitario en Cálidad Educativa, Educación
Intecap 2006 — 2007
Diplomado en Gestion de Sistemas de Calidad, norma ISO 9000
Universidad Galileo 2004 — 2005
Diplomado Innovacion Educativa
Colegio Bilingue Lehnsen Roosevelt
Kindergarden Teacher and English Teacher
Oscar Porón Alvarez Oscar Porón Alvarez's Transactel Experience April 2009 - March 2010
Job Portfolio Analyst en Capgemini
Industry Consumer Services
Experience
Capgemini October 2011 - September 2012
Transactel April 2009 - March 2010
Instituto Nacional de Estadística May 2004 - January 2009
Quetzal Asistencia, S.A. 2003 - 2004
C&C Servicios de Carteras y Cobros July 2001 - July 2002
Skills
Estrategia empresarial, Redes sociales, Administración y..., Multitasker, Ubuntu, Open Source Software, Open Source, SQL, Linux, Team Leadership, MySQL
Education
Universidad Mariano Gálvez 2004 — 2008
Mercadotecnia, Estudios en proceso
Universidad de San Carlos de Guatemala 1998 — 2000
Tecnico Universitario, Publicidad
Capgemini October 2011 - September 2012
Transactel April 2009 - March 2010
Instituto Nacional de Estadística May 2004 - January 2009
Quetzal Asistencia, S.A. 2003 - 2004
C&C Servicios de Carteras y Cobros July 2001 - July 2002
Skills
Estrategia empresarial, Redes sociales, Administración y..., Multitasker, Ubuntu, Open Source Software, Open Source, SQL, Linux, Team Leadership, MySQL
Education
Universidad Mariano Gálvez 2004 — 2008
Mercadotecnia, Estudios en proceso
Universidad de San Carlos de Guatemala 1998 — 2000
Tecnico Universitario, Publicidad
Juan Pablo Sosa Rosales Juan Pablo Sosa Rosales's Transactel Experience September 2011 - Present
Job Workforce Director at Telus International
Industry Outsourcing/Offshoring
Experience
TELUS International June 2014 - Present
Transactel September 2011 - Present
Transactel July 2010 - September 2011
Transactel January 2009 - June 2010
Transactel April 2008 - December 2008
Office of the Private Secretary to the President of Guatemala January 2004 - January 2008
Ingenio El Baul, S.A. February 2002 - January 2004
Skills
BPO, Customer Experience, Offshoring, Workforce Management, Call Center, Outsourcing, Purchase Management, Public Policy, Conflict Resolution, Speech Writing, Strategic Planning, Recruiting, Operations Management, Operational Execution, Analytics, Forecasting, Capacity Planning, Real Time Monitoring, Process Scheduler, Call Centers, Process Engineering, Management, Business Strategy, Negotiation, Coaching, Team Leadership, Logistics, Budgets, Team Building
Education
Universidad Francisco Marroquín 2005 — 2006
Master's Degree, MBA (Specialized in Strategic Planning)
North Carolina State University 1998 — 2001
B.S., Industrial Engineering
CER 1984 — 1997
BS, Bachelor in Science
TELUS International June 2014 - Present
Transactel September 2011 - Present
Transactel July 2010 - September 2011
Transactel January 2009 - June 2010
Transactel April 2008 - December 2008
Office of the Private Secretary to the President of Guatemala January 2004 - January 2008
Ingenio El Baul, S.A. February 2002 - January 2004
Skills
BPO, Customer Experience, Offshoring, Workforce Management, Call Center, Outsourcing, Purchase Management, Public Policy, Conflict Resolution, Speech Writing, Strategic Planning, Recruiting, Operations Management, Operational Execution, Analytics, Forecasting, Capacity Planning, Real Time Monitoring, Process Scheduler, Call Centers, Process Engineering, Management, Business Strategy, Negotiation, Coaching, Team Leadership, Logistics, Budgets, Team Building
Education
Universidad Francisco Marroquín 2005 — 2006
Master's Degree, MBA (Specialized in Strategic Planning)
North Carolina State University 1998 — 2001
B.S., Industrial Engineering
CER 1984 — 1997
BS, Bachelor in Science
Jose Antonio Gonzalez Bernat Jose Antonio Gonzalez Bernat's Transactel Experience March 2007 - February 2009
Job Gerente Regional de Proyectos de Servicios y Gerente de Servicios Administrados at Grupo SEGA
Industry Information Technology and Services
Experience
Grupo SEGA March 2015 - Present
Xerox November 2013 - March 2015
GBM (an IBM alliance Company) February 2011 - November 2013
Santolina S.A February 2009 - April 2011
Transactel March 2007 - February 2009
Skills
ITIL, Project Management, IT Service Management, IT Management, Team Leadership, Project Planning, Coaching, Data Center, Hyper-V, Virtualization, Process Improvement, Windows Server, Active Directory, Sales, Teamwork, Negotiation, Communicative Skills, VMware, Scrum, Servers, Risk Management, Process improve, Analysts, Passion to Succeed, Organized Multi-tasker, Project Staffing, Planning, Highly detail oriented, Highly Organized, Highly skilled..., IBM Servers, Transition Management, Transformational..., Microsoft Office, Managed Services
Education
Escuela Superior Internacional (ESI) 2014 — 2016
Master's Degree, Master of Business Administration
Escuela Superior Internacional (ESI) 2012 — 2013
Bachelor's Degree, Bachelor of Business Administration
Universidad Rafael Landívar 2008 — 2011
Engineer's Degree, Information Technology
Universidad del Valle de Guatemala 2005 — 2008
Information Technology
Colegio Centro de Estudios Americanos 2000 — 2004
HighSchool
Grupo SEGA March 2015 - Present
Xerox November 2013 - March 2015
GBM (an IBM alliance Company) February 2011 - November 2013
Santolina S.A February 2009 - April 2011
Transactel March 2007 - February 2009
Skills
ITIL, Project Management, IT Service Management, IT Management, Team Leadership, Project Planning, Coaching, Data Center, Hyper-V, Virtualization, Process Improvement, Windows Server, Active Directory, Sales, Teamwork, Negotiation, Communicative Skills, VMware, Scrum, Servers, Risk Management, Process improve, Analysts, Passion to Succeed, Organized Multi-tasker, Project Staffing, Planning, Highly detail oriented, Highly Organized, Highly skilled..., IBM Servers, Transition Management, Transformational..., Microsoft Office, Managed Services
Education
Escuela Superior Internacional (ESI) 2014 — 2016
Master's Degree, Master of Business Administration
Escuela Superior Internacional (ESI) 2012 — 2013
Bachelor's Degree, Bachelor of Business Administration
Universidad Rafael Landívar 2008 — 2011
Engineer's Degree, Information Technology
Universidad del Valle de Guatemala 2005 — 2008
Information Technology
Colegio Centro de Estudios Americanos 2000 — 2004
HighSchool
Herman Wyss Herman Wyss's Transactel Experience September 2011 - June 2013
Job Quality and Technical Services Manager @Colgate Palmolive México
Industry Chemicals
Experience
Colgate Palmolive August 2013 - Present
Transactel September 2011 - June 2013
Colgate Palmolive August 2008 - December 2011
Colgate Palmolive November 2003 - July 2008
Procter and Gamble September 1999 - October 2001
Skills
Management, Operations Management, Team Leadership, Gerencia de ventas, Administración y..., Process Improvement, SAP, Call Centers, Negotiation, Quality Assurance, Iso 9000, Production Managment, Laboratory, Liderazgo de equipos, Cambio organizacional, Estrategia empresarial, Pronósticos, Planificación..., Negociación, Six Sigma, Business Strategy, Change Management, Performance Management, Project Planning, Project Management, Supplier Sourcing
Education
Universidad Europea Miguel de Cervantes 2010 — 2011
Especialización en Normas ISO 9000
Universidad Rafael Landívar 2004 — 2005
MBA, Administracion de Empresas
Universidad del Valle de Guatemala 1997 — 2002
Ingeniero Quimico
Colgate Palmolive August 2013 - Present
Transactel September 2011 - June 2013
Colgate Palmolive August 2008 - December 2011
Colgate Palmolive November 2003 - July 2008
Procter and Gamble September 1999 - October 2001
Skills
Management, Operations Management, Team Leadership, Gerencia de ventas, Administración y..., Process Improvement, SAP, Call Centers, Negotiation, Quality Assurance, Iso 9000, Production Managment, Laboratory, Liderazgo de equipos, Cambio organizacional, Estrategia empresarial, Pronósticos, Planificación..., Negociación, Six Sigma, Business Strategy, Change Management, Performance Management, Project Planning, Project Management, Supplier Sourcing
Education
Universidad Europea Miguel de Cervantes 2010 — 2011
Especialización en Normas ISO 9000
Universidad Rafael Landívar 2004 — 2005
MBA, Administracion de Empresas
Universidad del Valle de Guatemala 1997 — 2002
Ingeniero Quimico
Mel Elías's Transactel Experience 2011 - March 2012
Job Community Manager en Don't Stop Me Now / JWT
Industry Graphic Design
Experience
Don't Stop Me Now / JWT May 2015 - Present
Freelance Services May 2010 - Present
La Cantera March 2014 - January 2015
Cocina19 March 2014 - January 2015
Ecssa April 2013 - March 2014
Transactel 2011 - March 2012
Publicidad Rotativa October 2010 - November 2010
Skills
Graphic Design, Photography, Twitter, Facebook, Customer Service, Drawing, Creative Services, Freelance, Diseño web, Diseño gráfico, Fotografía, Publicidad, Servicio de atención al..., Diseño de logotipos, Photoshop, Redes sociales, Illustrator, Mercadotecnia, Proceso de creación de..., Dibujo, InDesign, Creative Direction, Marketing, Mercadotecnia en medios..., Social Media, Web Design, Dirección creativa, Logo Design
Education
Universidad Rafael Landívar 2013 — 2014
Diplomado en Fotografía
Universidad Galileo 2011 — 2014
Licenciatura en Comunicación y Diseño, Fotografía
Intecap 2010 — 2010
Animacíon 3D Maya, StudioMax
Instituto Tecnológico de Computación 2008 — 2010
Bachillerato Industrial y Perito en Diseño Gráfico Computarizado, Diseño gráfico
Don't Stop Me Now / JWT May 2015 - Present
Freelance Services May 2010 - Present
La Cantera March 2014 - January 2015
Cocina19 March 2014 - January 2015
Ecssa April 2013 - March 2014
Transactel 2011 - March 2012
Publicidad Rotativa October 2010 - November 2010
Skills
Graphic Design, Photography, Twitter, Facebook, Customer Service, Drawing, Creative Services, Freelance, Diseño web, Diseño gráfico, Fotografía, Publicidad, Servicio de atención al..., Diseño de logotipos, Photoshop, Redes sociales, Illustrator, Mercadotecnia, Proceso de creación de..., Dibujo, InDesign, Creative Direction, Marketing, Mercadotecnia en medios..., Social Media, Web Design, Dirección creativa, Logo Design
Education
Universidad Rafael Landívar 2013 — 2014
Diplomado en Fotografía
Universidad Galileo 2011 — 2014
Licenciatura en Comunicación y Diseño, Fotografía
Intecap 2010 — 2010
Animacíon 3D Maya, StudioMax
Instituto Tecnológico de Computación 2008 — 2010
Bachillerato Industrial y Perito en Diseño Gráfico Computarizado, Diseño gráfico
Rocio Pedroza Rocio Pedroza's Transactel Experience December 2005 - April 2006
Job senior portfolio analyst en Capgemini
Industry Outsourcing/Offshoring
Experience
Capgemini February 2015 - Present
GENPACT December 2011 - January 2015
Aldeas Infantiles SOS May 2010 - December 2011
Transactel December 2005 - April 2006
Skills
Microsoft Office, Lean Management, logoterapia, logotherapy, existencial analysis, Collections, Customer Service, Empathy, Experience Working with..., Terminal Illness, Chronic Kidney Disease, Hospitals, Team Leadership, Teamwork, Team Management, Servicio de atención al..., Liderazgo de equipos, Administración y...
Education
Universidad Galileo 2012 — 2013
Magister en Logoterapia / Master in Logotherapy, Psicología clínica / Clinical Psychology
Universidad Rafael Landívar 2005 — 2009
Licenciatura en Psicología Clínica, Psicología clínica
Instituto Belga Guatemalteco 1992 — 2002
Bachiller en Ciencias y Letras
Capgemini February 2015 - Present
GENPACT December 2011 - January 2015
Aldeas Infantiles SOS May 2010 - December 2011
Transactel December 2005 - April 2006
Skills
Microsoft Office, Lean Management, logoterapia, logotherapy, existencial analysis, Collections, Customer Service, Empathy, Experience Working with..., Terminal Illness, Chronic Kidney Disease, Hospitals, Team Leadership, Teamwork, Team Management, Servicio de atención al..., Liderazgo de equipos, Administración y...
Education
Universidad Galileo 2012 — 2013
Magister en Logoterapia / Master in Logotherapy, Psicología clínica / Clinical Psychology
Universidad Rafael Landívar 2005 — 2009
Licenciatura en Psicología Clínica, Psicología clínica
Instituto Belga Guatemalteco 1992 — 2002
Bachiller en Ciencias y Letras
Gladys Jerez Gladys Jerez's Transactel Experience June 2008 - July 2011
Job Encargada de Reclutamiento y Capacitación en Casa Instrumental
Industry Human Resources
Experience
Casa Instrumental June 2012 - Present
Transactel June 2008 - July 2011
Latinode March 2005 - June 2007
Skills
Cambio organizacional, Liderazgo de equipos, Gestión del rendimiento..., Liderazgo, Selección de personal
Education
Universidad Mariano Gálvez
Psicología
Casa Instrumental June 2012 - Present
Transactel June 2008 - July 2011
Latinode March 2005 - June 2007
Skills
Cambio organizacional, Liderazgo de equipos, Gestión del rendimiento..., Liderazgo, Selección de personal
Education
Universidad Mariano Gálvez
Psicología
Sindy Rodas Sindy Rodas's Transactel Experience June 2007 - May 2008
Job Technical Consultant at Datum, S.A.
Industry Computer Software
Experience
Datum, S.A. June 2014 - Present
WAU MOVIL October 2013 - June 2014
Datum, S.A. April 2013 - September 2013
Avianca January 2011 - April 2013
Transactel June 2007 - May 2008
Skills
Project Management, Software Engineering..., Java Application..., GNU/Linux, Networking, Oracle, Python, Packet Tracer, Blender, C++, MySQL, Debian, Java, PHP, Linux, HTML, PostgreSQL, Windows, JavaScript, Operating Systems
Education
Universidad de San Carlos de Guatemala 2007 — 2014
Ingeniería, Ciencias y Sistemas
Datum, S.A. June 2014 - Present
WAU MOVIL October 2013 - June 2014
Datum, S.A. April 2013 - September 2013
Avianca January 2011 - April 2013
Transactel June 2007 - May 2008
Skills
Project Management, Software Engineering..., Java Application..., GNU/Linux, Networking, Oracle, Python, Packet Tracer, Blender, C++, MySQL, Debian, Java, PHP, Linux, HTML, PostgreSQL, Windows, JavaScript, Operating Systems
Education
Universidad de San Carlos de Guatemala 2007 — 2014
Ingeniería, Ciencias y Sistemas
Jorge Barrientos's Transactel Experience 2007 - 2008
Job Senior Operations Analyst / Independent Consultant en MiCRO
Industry Program Development
Experience
MiCRO June 2015 - Present
Greetail Inc. January 2012 - Present
Greetail Inc. 2012 - Present
Millicom - TIGO Guatemala October 2013 - January 2015
Pijuy May 2012 - January 2015
Xerox July 2013 - November 2013
Xerox December 2012 - June 2013
GameGiks July 2011 - September 2012
XumaK - Global Integration Team May 2011 - April 2012
Transactel 2007 - 2008
Skills
Business Intelligence, Agile Project Management, Aplicaciones móviles, Big data, Gestión de proyectos, ERP Implementations, Six Sigma, Oracle E-Business Suite, Adobe CQ5, Web Content Production, Empresas de nueva..., Mobile Games, Mobile Applications, Entrepreneurship, Sales Management, Gamification, User Interface Design, Liderazgo de equipos, Inteligencia empresarial, Espíritu empresarial, Gerencia de ventas, Metodologías ágiles, Dispositivos móviles, Administración y..., Project Management, Liderazgo de equipos..., Team Leadership, Agile Methodologies, Estrategia empresarial, Negociación, Management, Oracle, Servicio de atención al..., Desarrollo de software
Education
Coursera 2011 — 2015
Tecnológico de Monterrey 2014 — 2014
Dirección Financiera, Contabilidad y finanzas, Programa de Especialización en Dirección Financiera (7 month program)
Preston University 2010 — 2011
BBA, Bussiness & Marketing
Universidad del ISTMO 2010 — 2011
Post-Graduate School, Advanced Marketing Strategies
Universidad Galileo 2003 — 2008
Bachelor of Engineering (B.Eng.), Electrical and Electronics Engineering
MiCRO June 2015 - Present
Greetail Inc. January 2012 - Present
Greetail Inc. 2012 - Present
Millicom - TIGO Guatemala October 2013 - January 2015
Pijuy May 2012 - January 2015
Xerox July 2013 - November 2013
Xerox December 2012 - June 2013
GameGiks July 2011 - September 2012
XumaK - Global Integration Team May 2011 - April 2012
Transactel 2007 - 2008
Skills
Business Intelligence, Agile Project Management, Aplicaciones móviles, Big data, Gestión de proyectos, ERP Implementations, Six Sigma, Oracle E-Business Suite, Adobe CQ5, Web Content Production, Empresas de nueva..., Mobile Games, Mobile Applications, Entrepreneurship, Sales Management, Gamification, User Interface Design, Liderazgo de equipos, Inteligencia empresarial, Espíritu empresarial, Gerencia de ventas, Metodologías ágiles, Dispositivos móviles, Administración y..., Project Management, Liderazgo de equipos..., Team Leadership, Agile Methodologies, Estrategia empresarial, Negociación, Management, Oracle, Servicio de atención al..., Desarrollo de software
Education
Coursera 2011 — 2015
Tecnológico de Monterrey 2014 — 2014
Dirección Financiera, Contabilidad y finanzas, Programa de Especialización en Dirección Financiera (7 month program)
Preston University 2010 — 2011
BBA, Bussiness & Marketing
Universidad del ISTMO 2010 — 2011
Post-Graduate School, Advanced Marketing Strategies
Universidad Galileo 2003 — 2008
Bachelor of Engineering (B.Eng.), Electrical and Electronics Engineering
Herson Alejandro Boch Aju's Transactel Experience November 2012 - August 2013
Job Google Tech Support at TELUS International Central America
Industry Human Resources
Experience
TELUS International Central America August 2014 - Present
TELUS International Central America September 2013 - August 2014
Transactel November 2012 - August 2013
Transactel October 2012 - November 2012
Transactel April 2012 - October 2012
UAH Apollo Project January 2011 - December 2011
Art on The Square Arts League August 2008 - December 2011
Art on the Square Arts League June 2010 - October 2011
Liceo Cristiano Monte los Olivos January 2006 - June 2008
Durman Esquivel Guatemala September 2005 - November 2005
Skills
Critical thinking, fast learner, Multilingual, Critical Thinking, Research, Community Outreach, Intercultural..., Human Relations, Recruiting, People Skills, Leadership, Microsoft Excel, Microsoft Office
Education
Universidad de San Carlos de Guatemala 2015 — 2017
Master's Degree, Formulación y Evaluación de Proyectos
University of Alabama in Huntsville 2008 — 2011
Bachelors of Science in Business Administration, Human Resources Management
IGA 2007 — 2008
TOEFL, English
Universidad de San Carlos de Guatemala 2006 — 2008
Licenciatura en Administracion de Empresas, Business Administration
Colegio Panamericano 2003 — 2005
Perito en Administracion de Empresas, Business Management, Marketing, Hotel Management (Tourism), Radio Broadcasting
TELUS International Central America August 2014 - Present
TELUS International Central America September 2013 - August 2014
Transactel November 2012 - August 2013
Transactel October 2012 - November 2012
Transactel April 2012 - October 2012
UAH Apollo Project January 2011 - December 2011
Art on The Square Arts League August 2008 - December 2011
Art on the Square Arts League June 2010 - October 2011
Liceo Cristiano Monte los Olivos January 2006 - June 2008
Durman Esquivel Guatemala September 2005 - November 2005
Skills
Critical thinking, fast learner, Multilingual, Critical Thinking, Research, Community Outreach, Intercultural..., Human Relations, Recruiting, People Skills, Leadership, Microsoft Excel, Microsoft Office
Education
Universidad de San Carlos de Guatemala 2015 — 2017
Master's Degree, Formulación y Evaluación de Proyectos
University of Alabama in Huntsville 2008 — 2011
Bachelors of Science in Business Administration, Human Resources Management
IGA 2007 — 2008
TOEFL, English
Universidad de San Carlos de Guatemala 2006 — 2008
Licenciatura en Administracion de Empresas, Business Administration
Colegio Panamericano 2003 — 2005
Perito en Administracion de Empresas, Business Management, Marketing, Hotel Management (Tourism), Radio Broadcasting
David Longo David Longo's Transactel Experience June 2011 - December 2011
Job Congressman assistance.
Industry Medical Devices
Experience
Congress Of The Republic Of Guatemala. January 2012 - Present
[24]7 June 2014 - October 2014
Clínica particular January 2008 - June 2012
Transactel June 2011 - December 2011
Skills
Hemp, Hemp and all of its..., Green collar industry, Process Improvement, Call Centers, Customer Service, Operations Management, Management, Quality Assurance, Outsourcing, Strategic Planning, Team Leadership, Sales Management, Performance Management, Microsoft Office, Microsoft Excel, Cosmetic Dentistry, Restorative Dentistry, Pediatric Dentistry, Dairy Products, dairy machines, Healthcare, Entrepreneurship, Customer Satisfaction
Education
Universidad Mariano Gálvez 2008 — 2016
52 aprroved courses in Bachelor of Stomatology., Dentistry
Universidad Mariano Gálvez 2008 — 2015
Bachelor's degree, Dentistry
Congress Of The Republic Of Guatemala. January 2012 - Present
[24]7 June 2014 - October 2014
Clínica particular January 2008 - June 2012
Transactel June 2011 - December 2011
Skills
Hemp, Hemp and all of its..., Green collar industry, Process Improvement, Call Centers, Customer Service, Operations Management, Management, Quality Assurance, Outsourcing, Strategic Planning, Team Leadership, Sales Management, Performance Management, Microsoft Office, Microsoft Excel, Cosmetic Dentistry, Restorative Dentistry, Pediatric Dentistry, Dairy Products, dairy machines, Healthcare, Entrepreneurship, Customer Satisfaction
Education
Universidad Mariano Gálvez 2008 — 2016
52 aprroved courses in Bachelor of Stomatology., Dentistry
Universidad Mariano Gálvez 2008 — 2015
Bachelor's degree, Dentistry
Juan Carlos Lopez Giron's Transactel Experience October 2005 - August 2007
Job Data Maestra SAP at Municipalidad de Guatemala
Industry Banking
Experience
Municipalidad de Guatemala August 2010 - Present
Municipalidad de Guatemala August 2010 - March 2012
24/7 Customer September 2007 - October 2009
Transactel October 2005 - August 2007
Consultor 1999 - 2004
Banco Agricola Mercantil 1995 - 1997
Emporium 1993 - 1995
Skills
Call Center, Analysis, BPO, Call Centers, Management, Software Development, Business Analysis, Change Management, Process Improvement, Team Leadership, SAP, Public Speaking, Program Management, Project Management
Education
IGA 1993 — 1996
English, Advanced
Universidad Francisco Marroquín 1991 — 1995
Programador, Computer Science
Instituto America Latina 1989 — 1990
Bachiller en Ciencias y Letras
Municipalidad de Guatemala August 2010 - Present
Municipalidad de Guatemala August 2010 - March 2012
24/7 Customer September 2007 - October 2009
Transactel October 2005 - August 2007
Consultor 1999 - 2004
Banco Agricola Mercantil 1995 - 1997
Emporium 1993 - 1995
Skills
Call Center, Analysis, BPO, Call Centers, Management, Software Development, Business Analysis, Change Management, Process Improvement, Team Leadership, SAP, Public Speaking, Program Management, Project Management
Education
IGA 1993 — 1996
English, Advanced
Universidad Francisco Marroquín 1991 — 1995
Programador, Computer Science
Instituto America Latina 1989 — 1990
Bachiller en Ciencias y Letras
Jorge Fratta's Transactel Experience November 2009 - October 2012
Job Remote System Support Manager
Industry Information Technology and Services
Experience
Xerox April 2015 - Present
Productive Business Solutions October 2012 - April 2015
Transactel November 2009 - October 2012
Skills
Product Management, Business Analysis, Team Player, Six Sigma, Solution Selling, Software Project..., Pre-sales, Post-Sales, Customer Service, Business Strategy, Strategic Planning, Product Marketing, Microsoft Office, Networking, Cross-functional Team..., Enterprise Software, Requirements Analysis, Integration, Process Improvement, Team Leadership, Sales Management, Operations Management, Project Management, Seis Sigma, Gestión de productos, Gestión de proyectos
Education
Universidad Galileo 2012 — 2015
Telecommunications Management
Universidad Rafael Landívar 2008 — 2009
Industrial Engineering
Xerox April 2015 - Present
Productive Business Solutions October 2012 - April 2015
Transactel November 2009 - October 2012
Skills
Product Management, Business Analysis, Team Player, Six Sigma, Solution Selling, Software Project..., Pre-sales, Post-Sales, Customer Service, Business Strategy, Strategic Planning, Product Marketing, Microsoft Office, Networking, Cross-functional Team..., Enterprise Software, Requirements Analysis, Integration, Process Improvement, Team Leadership, Sales Management, Operations Management, Project Management, Seis Sigma, Gestión de productos, Gestión de proyectos
Education
Universidad Galileo 2012 — 2015
Telecommunications Management
Universidad Rafael Landívar 2008 — 2009
Industrial Engineering
Jennifer Garzona's Transactel Experience March 2011 - July 2013
Job Digital Analyst en 4am Saatchi&Saatchi
Industry Marketing and Advertising
Experience
4am Saatchi&Saatchi April 2014 - Present
Publicis Guatemala July 2013 - February 2014
Transactel March 2011 - July 2013
Transactel June 2008 - February 2011
EB Closion February 2008 - May 2008
COIMPRO October 2005 - January 2008
Skills
Redes sociales, Estrategia digital, Social Media, Social Media Consulting, Optimización en..., TOEFL, Project Planning, BPO, Customer Service, ConverseIQ, Radian6, Social media Listening..., Social Media management...
Education
Universidad Mariano Gálvez 2006 — 2012
Licenciatura, Ciencias de la Comunicación
California State University-Dominguez Hills 2010 — 2010
2010 Spring Semester, Communications
4am Saatchi&Saatchi April 2014 - Present
Publicis Guatemala July 2013 - February 2014
Transactel March 2011 - July 2013
Transactel June 2008 - February 2011
EB Closion February 2008 - May 2008
COIMPRO October 2005 - January 2008
Skills
Redes sociales, Estrategia digital, Social Media, Social Media Consulting, Optimización en..., TOEFL, Project Planning, BPO, Customer Service, ConverseIQ, Radian6, Social media Listening..., Social Media management...
Education
Universidad Mariano Gálvez 2006 — 2012
Licenciatura, Ciencias de la Comunicación
California State University-Dominguez Hills 2010 — 2010
2010 Spring Semester, Communications
Jose Rodrigo Morales Fernandez Jose Rodrigo Morales Fernandez's Transactel Experience June 2012 - August 2012
Job Senior Web Developer at Retail Pro International, LLC
Industry Computer Software
Experience
Retail Pro International, LLC May 2015 - Present
XYZ Network January 2013 - January 2015
Microtronix-tech December 2012 - January 2015
MILKnCOOKIES August 2012 - January 2013
Transactel June 2012 - August 2012
DIPSA December 2010 - May 2012
PC Doctors Guatemala February 2010 - October 2010
Skills
JavaScript, HTML, MySQL, Ubuntu, PHP, CSS3, jQuery, CSS, Subversion, Git, JSON, laravel, Node.js, Web Development, Linux, LAMP, VirtualBox, Wireless Networking, Computer Hardware, Mac OS X, CCTV, IP CCTV, Microsoft Office 2010, Windows 8, Biometric Technologies, Face Recognition, Access Control, Remote Access, Customer Service, phpMyAdmin, MAMP, Mercurial, XHTML, CodeIgniter, Jade, Ember.js, javasc, Github, SASS, Salesforce.com...
Education
Universidad del Valle de Guatemala 2011 — 2017
Ing. en Ciencias de la Computación y TIC´s, Computer Engineering
Retail Pro International, LLC May 2015 - Present
XYZ Network January 2013 - January 2015
Microtronix-tech December 2012 - January 2015
MILKnCOOKIES August 2012 - January 2013
Transactel June 2012 - August 2012
DIPSA December 2010 - May 2012
PC Doctors Guatemala February 2010 - October 2010
Skills
JavaScript, HTML, MySQL, Ubuntu, PHP, CSS3, jQuery, CSS, Subversion, Git, JSON, laravel, Node.js, Web Development, Linux, LAMP, VirtualBox, Wireless Networking, Computer Hardware, Mac OS X, CCTV, IP CCTV, Microsoft Office 2010, Windows 8, Biometric Technologies, Face Recognition, Access Control, Remote Access, Customer Service, phpMyAdmin, MAMP, Mercurial, XHTML, CodeIgniter, Jade, Ember.js, javasc, Github, SASS, Salesforce.com...
Education
Universidad del Valle de Guatemala 2011 — 2017
Ing. en Ciencias de la Computación y TIC´s, Computer Engineering
Raul Alejandro Cáceres Raul Alejandro Cáceres's Transactel Experience April 2011 - June 2012
Job Senior Operations Manager en TELUS International Central America
Industry Outsourcing/Offshoring
Experience
TELUS International Central America June 2012 - Present
Transactel April 2011 - June 2012
Transactel April 2010 - April 2011
Transactel December 2008 - April 2010
Skills
Call Centers, Outsourcing, Workforce Management, Operations Management, Six Sigma, Management, Team Leadership, Centro de llamadas, Mejora de procesos, Liderazgo de equipos, Customer Satisfaction, Process Improvement, Subcontratación, Satisfacción del cliente
Education
Universidad del Valle de Guatemala 2003 — 2008
B.S Ciencias de la Computacion, Ciencias de la computación
TELUS International Central America June 2012 - Present
Transactel April 2011 - June 2012
Transactel April 2010 - April 2011
Transactel December 2008 - April 2010
Skills
Call Centers, Outsourcing, Workforce Management, Operations Management, Six Sigma, Management, Team Leadership, Centro de llamadas, Mejora de procesos, Liderazgo de equipos, Customer Satisfaction, Process Improvement, Subcontratación, Satisfacción del cliente
Education
Universidad del Valle de Guatemala 2003 — 2008
B.S Ciencias de la Computacion, Ciencias de la computación
Carlos A. Monzón Carlos A. Monzón's Transactel Experience April 2008 - July 2008
Job Assistant C&E y Master File en Kantar Worldpanel
Industry Market Research
Experience
Kantar Worldpanel October 2013 - August 2015
INNOVA Guatemala October 2012 - January 2013
INTERCOBRANZA January 2012 - September 2012
CORPOCREDIT May 2011 - October 2011
Claro Guatemala November 2010 - January 2011
Grupo Digitex November 2008 - September 2009
Transactel April 2008 - July 2008
Skills
Marketing Research, Leadership, NACdroid, Public Relations, Customer Service, Telemarketing, Sales, Social Media, Ventas, Coaching, Photoshop, Photography, Lightroom, Paneles de Consumo, Análisis de datos
Education
Universidad Galileo 2014 — 2018
Technology and Business Administration (TBA), Administración y gestión de empresas, general
Universidad Mariano Gálvez 2011 — 2011
Psychology
Kantar Worldpanel October 2013 - August 2015
INNOVA Guatemala October 2012 - January 2013
INTERCOBRANZA January 2012 - September 2012
CORPOCREDIT May 2011 - October 2011
Claro Guatemala November 2010 - January 2011
Grupo Digitex November 2008 - September 2009
Transactel April 2008 - July 2008
Skills
Marketing Research, Leadership, NACdroid, Public Relations, Customer Service, Telemarketing, Sales, Social Media, Ventas, Coaching, Photoshop, Photography, Lightroom, Paneles de Consumo, Análisis de datos
Education
Universidad Galileo 2014 — 2018
Technology and Business Administration (TBA), Administración y gestión de empresas, general
Universidad Mariano Gálvez 2011 — 2011
Psychology
Lucia Monzon, MA, SPHR Lucia Monzon, MA, SPHR's Transactel Experience October 2006 - December 2007
Job Human Resources Sr. Manager at 24/7, Inc
Industry Computer Software
Experience
24/7, Inc June 2013 - Present
24/7, Inc April 2012 - June 2013
24/7, Inc July 2010 - April 2012
24/7, Inc July 2009 - June 2010
SUACOR January 2008 - May 2009
Transactel October 2006 - December 2007
E-monee February 2005 - June 2006
Lanaguage schools September 1998 - January 2005
IGA 2000 - 2003
IGA 2000 - 2003
Skills
Organizational..., Talent Management, Talent Development, Call Center, Leadership Development, Employee Relations, HR Strategy, Performance Management, Employee Engagement, Personnel Management, Talent Acquisition, Leadership, Recruiting, Onboarding, Coaching, Employee Training, Call Centers, Negotiation, BPO, Strategy, Training, Program Management, Management, Human Resources, Team Leadership, Performance Appraisal, Operations Management, Employee Benefits, HR Consulting, Labor Relations, Policy, Workforce Planning, Process Improvement, HR Policies, HRIS, Strategic HR, Training Delivery
Education
Universidad Francisco Marroquín 2007 — 2009
Master's degree, Human Resources
Universidad Francisco Marroquín 1998 — 2004
Licentiate degree, Clinical Psychology
Julio Verne 1993 — 1997
High School, Baccalaureat Litteraire
24/7, Inc June 2013 - Present
24/7, Inc April 2012 - June 2013
24/7, Inc July 2010 - April 2012
24/7, Inc July 2009 - June 2010
SUACOR January 2008 - May 2009
Transactel October 2006 - December 2007
E-monee February 2005 - June 2006
Lanaguage schools September 1998 - January 2005
IGA 2000 - 2003
IGA 2000 - 2003
Skills
Organizational..., Talent Management, Talent Development, Call Center, Leadership Development, Employee Relations, HR Strategy, Performance Management, Employee Engagement, Personnel Management, Talent Acquisition, Leadership, Recruiting, Onboarding, Coaching, Employee Training, Call Centers, Negotiation, BPO, Strategy, Training, Program Management, Management, Human Resources, Team Leadership, Performance Appraisal, Operations Management, Employee Benefits, HR Consulting, Labor Relations, Policy, Workforce Planning, Process Improvement, HR Policies, HRIS, Strategic HR, Training Delivery
Education
Universidad Francisco Marroquín 2007 — 2009
Master's degree, Human Resources
Universidad Francisco Marroquín 1998 — 2004
Licentiate degree, Clinical Psychology
Julio Verne 1993 — 1997
High School, Baccalaureat Litteraire
Nery Salazar Nery Salazar's Transactel Experience 2010 - 2011
Job Estudiante en Universidad de San Carlos de Guatemala
Industry
Experience
Transactel 2010 - 2011
Skills
Chemical Engineering, Process Engineering, Engineering, Microsoft Office, Process Optimization, Microsoft Excel, Chess
Education
Universidad de San Carlos de Guatemala 2009 — 2014
Instituto de Estudios Avanzados (I.E.A) 2007 — 2008
Bachillerato en computación con orientación científica
Transactel 2010 - 2011
Skills
Chemical Engineering, Process Engineering, Engineering, Microsoft Office, Process Optimization, Microsoft Excel, Chess
Education
Universidad de San Carlos de Guatemala 2009 — 2014
Instituto de Estudios Avanzados (I.E.A) 2007 — 2008
Bachillerato en computación con orientación científica
Jorge Luis Fajardo Zamora Jorge Luis Fajardo Zamora's Transactel Experience November 2012 - October 2013
Job Psicólogo Industrial / Organizacional
Industry Human Resources
Experience
Transactel November 2012 - October 2013
Transactel May 2012 - October 2012
Transactel August 2009 - April 2012
TELUS International Central America October 2008 - June 2009
TELUS International Central America October 2007 - September 2008
Skills
Contract Recruitment, Recruitment Advertising, Internet Recruiting, Interviews, Goal Oriented, People Skills, Strategic Planning, Team Management, People Development, Planificación..., Administracion de..., Gestión de conflictos, Relaciones con los..., Comunicaciones...
Education
Universidad Rafael Landívar 2008 — 2014
Licenciatura en Psicología Industrial Organizacional, Humanidades/Estudios humanísticos
Universidad de San Carlos de Guatemala 2005 — 2007
Tecnico en Orientacion Vocanional y Laboral
Colegio Liceo Guatemala 1993 — 2004
Bachiller en Ciencias y Letras
Transactel November 2012 - October 2013
Transactel May 2012 - October 2012
Transactel August 2009 - April 2012
TELUS International Central America October 2008 - June 2009
TELUS International Central America October 2007 - September 2008
Skills
Contract Recruitment, Recruitment Advertising, Internet Recruiting, Interviews, Goal Oriented, People Skills, Strategic Planning, Team Management, People Development, Planificación..., Administracion de..., Gestión de conflictos, Relaciones con los..., Comunicaciones...
Education
Universidad Rafael Landívar 2008 — 2014
Licenciatura en Psicología Industrial Organizacional, Humanidades/Estudios humanísticos
Universidad de San Carlos de Guatemala 2005 — 2007
Tecnico en Orientacion Vocanional y Laboral
Colegio Liceo Guatemala 1993 — 2004
Bachiller en Ciencias y Letras
clara siguenza clara siguenza's Transactel Experience November 2006 - Present
Job Learning Services Manager at Transactel
Industry Outsourcing/Offshoring
Experience
Transactel November 2006 - Present
Transactel June 2010 - November 2011
Transactel May 2009 - June 2010
Transactel August 2008 - May 2009
Transactel November 2006 - August 2008
Shriners Hospitals for Children 2001 - June 2003
Intermountain Healthcare 1998 - 2001
Skills
Teamwork, Call Center, Performance Management, Customer Experience, Employee Relations, Coaching, Process Improvement, People Skills, Customer Service, Six Sigma, Call Centers
Education
Universidad de San Carlos de Guatemala 2004 — 2006
Medicine
University of Utah 1999 — 2002
Language
Salt Lake Community College 1998 — 1999
Practical Radiology Techncian, Radiology
Davis High School 1997 — 1998
High school diploma
Transactel November 2006 - Present
Transactel June 2010 - November 2011
Transactel May 2009 - June 2010
Transactel August 2008 - May 2009
Transactel November 2006 - August 2008
Shriners Hospitals for Children 2001 - June 2003
Intermountain Healthcare 1998 - 2001
Skills
Teamwork, Call Center, Performance Management, Customer Experience, Employee Relations, Coaching, Process Improvement, People Skills, Customer Service, Six Sigma, Call Centers
Education
Universidad de San Carlos de Guatemala 2004 — 2006
Medicine
University of Utah 1999 — 2002
Language
Salt Lake Community College 1998 — 1999
Practical Radiology Techncian, Radiology
Davis High School 1997 — 1998
High school diploma
Jorge Borrayo Galvez Jorge Borrayo Galvez's Transactel Experience May 2008 - September 2008
Job Gerente ZiMple Solutions
Industry International Trade and Development
Experience
ZiMple Solutions September 2010 - Present
NAVEGA.COM 2009 - 2010
Transactel / 247 Customer September 2008 - July 2009
Transactel May 2008 - September 2008
ExxonMobil September 2002 - May 2008
ExxonMobil January 2005 - April 2006
ExxonMobil February 2004 - January 2005
ExxonMobil September 2002 - February 2004
Education
Colegio El Roble
SMU - Southern Methodist University
Diploma, English language internship
San Carlos University Guatemala
degree, International Relations
Universidad de San Carlos de Guatemala
Internacionalista, Inglés, Francés, Italiano
ZiMple Solutions September 2010 - Present
NAVEGA.COM 2009 - 2010
Transactel / 247 Customer September 2008 - July 2009
Transactel May 2008 - September 2008
ExxonMobil September 2002 - May 2008
ExxonMobil January 2005 - April 2006
ExxonMobil February 2004 - January 2005
ExxonMobil September 2002 - February 2004
Education
Colegio El Roble
SMU - Southern Methodist University
Diploma, English language internship
San Carlos University Guatemala
degree, International Relations
Universidad de San Carlos de Guatemala
Internacionalista, Inglés, Francés, Italiano
Alejandro Nicolás Cerón Fión Alejandro Nicolás Cerón Fión's Transactel Experience February 2014 - May 2014
Job International Relations
Industry International Trade and Development
Experience
TELUS International Central America November 2014 - Present
TELUS International May 2014 - Present
Transactel February 2014 - May 2014
BANCO DE LOS TRABAJADORES (BANTRAB) June 2012 - July 2013
Ali Baba Kebab October 2010 - May 2012
IRIPAZ March 2010 - November 2010
Education
Universidad Europea Miguel de Cervantes
expert in international business and trade, International Business/Trade/Commerce, Post-graduate (On-Line Scholarship)
Defense Ministry of Guatemala 2011 — 2011
Security, Defense and Strategic Planning Diploma, National Security Policy Studies, Postgraduate
Universidad Rafael Landívar 2011 — 2011
Diploma in Project Management in International Cooperation, International Relations / International Cooperation
Universidad de San Carlos de Guatemala 2004 — 2011
Licentiate degree, International Relations and Affairs
TELUS International Central America November 2014 - Present
TELUS International May 2014 - Present
Transactel February 2014 - May 2014
BANCO DE LOS TRABAJADORES (BANTRAB) June 2012 - July 2013
Ali Baba Kebab October 2010 - May 2012
IRIPAZ March 2010 - November 2010
Education
Universidad Europea Miguel de Cervantes
expert in international business and trade, International Business/Trade/Commerce, Post-graduate (On-Line Scholarship)
Defense Ministry of Guatemala 2011 — 2011
Security, Defense and Strategic Planning Diploma, National Security Policy Studies, Postgraduate
Universidad Rafael Landívar 2011 — 2011
Diploma in Project Management in International Cooperation, International Relations / International Cooperation
Universidad de San Carlos de Guatemala 2004 — 2011
Licentiate degree, International Relations and Affairs
Daniel Oleary's Transactel Experience June 2010 - January 2011
Job General Manager
Industry Outsourcing/Offshoring
Experience
Intercultural Language Services May 2013 - Present
URESA May 2012 - June 2013
5ND February 2011 - March 2012
Transactel June 2010 - January 2011
Vangent, Inc. June 2007 - May 2009
SAIC May 2005 - June 2007
Robert Half International February 2001 - March 2005
Education
Northern Virginia Community College 2002 — 2004
AA, Business Administration
Intercultural Language Services May 2013 - Present
URESA May 2012 - June 2013
5ND February 2011 - March 2012
Transactel June 2010 - January 2011
Vangent, Inc. June 2007 - May 2009
SAIC May 2005 - June 2007
Robert Half International February 2001 - March 2005
Education
Northern Virginia Community College 2002 — 2004
AA, Business Administration
Cecilia Toruño Cecilia Toruño's Transactel Experience September 2013 - Present
Job Asistente de Recursos Humanos en Transactel
Industry Political Organization
Experience
Transactel September 2013 - Present
Transactel June 2012 - September 2013
Transactel April 2010 - June 2012
Walt Disney World June 2009 - January 2010
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Prezi, Microsoft Office, Liderazgo de equipos, Servicio de atención al..., Planificación..., Inglés, Redes sociales, Investigación y..., Español, Oratoria, Microsoft Outlook
Education
Universidad Rafael Landívar 2006 — 2011
Licenciatura, Relaciones internacionales
Central Michigan University 2009 — 2010
Human Resources, Human Resources, Curso de 6 meses completado
Transactel September 2013 - Present
Transactel June 2012 - September 2013
Transactel April 2010 - June 2012
Walt Disney World June 2009 - January 2010
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Prezi, Microsoft Office, Liderazgo de equipos, Servicio de atención al..., Planificación..., Inglés, Redes sociales, Investigación y..., Español, Oratoria, Microsoft Outlook
Education
Universidad Rafael Landívar 2006 — 2011
Licenciatura, Relaciones internacionales
Central Michigan University 2009 — 2010
Human Resources, Human Resources, Curso de 6 meses completado
Mario Lopez's Transactel Experience October 2007 - July 2011
Job Founding Partner at By Botanik
Industry Professional Training & Coaching
Experience
Culture of Dreams June 2015 - Present
By Botanik June 2015 - Present
Grupo Q August 2014 - June 2015
Grupo Q July 2011 - August 2014
Transactel October 2007 - July 2011
Capgemini BPO Latin America 2008 - 2010
Transactel May 2002 - October 2007
Skills
Culture Change, Culture Building, Human Relations, Call Center, BPO, Outsourcing, Change Management, Organizational Culture, People Skills, Call Centers, Human Resources, Talent Management, Recruiting, Performance Management, Process Improvement, Strategic Planning, Leadership, Business Strategy, Organizational..., Marketing, Negotiation
Education
Northwestern University - Kellogg School of Management 2014 — 2014
Customer Focused Organization Program (FOCUS), Customer Service Management, Program
Harvard Business School 2013 — 2013
Making Corporate Boards More Effective Program
Massachusetts Institute of Technology - Sloan School of Management 2012 — 2012
Creating a High Velocity Organization, Leadership and Management
Massachusetts Institute of Technology - Sloan School of Management 2011 — 2011
Executive Education, Building, Leading, and Sustaining the Innovative Organization
Franklin Covey Institute 2010 — 2010
Executive Learning, Leadership Management Course
Universidad Rafael Landívar 2000 — 2002
MBA, Master in Industrial Engineering
Universidad Rafael Landívar 1992 — 2000
BS, Industrial Engineer
Culture of Dreams June 2015 - Present
By Botanik June 2015 - Present
Grupo Q August 2014 - June 2015
Grupo Q July 2011 - August 2014
Transactel October 2007 - July 2011
Capgemini BPO Latin America 2008 - 2010
Transactel May 2002 - October 2007
Skills
Culture Change, Culture Building, Human Relations, Call Center, BPO, Outsourcing, Change Management, Organizational Culture, People Skills, Call Centers, Human Resources, Talent Management, Recruiting, Performance Management, Process Improvement, Strategic Planning, Leadership, Business Strategy, Organizational..., Marketing, Negotiation
Education
Northwestern University - Kellogg School of Management 2014 — 2014
Customer Focused Organization Program (FOCUS), Customer Service Management, Program
Harvard Business School 2013 — 2013
Making Corporate Boards More Effective Program
Massachusetts Institute of Technology - Sloan School of Management 2012 — 2012
Creating a High Velocity Organization, Leadership and Management
Massachusetts Institute of Technology - Sloan School of Management 2011 — 2011
Executive Education, Building, Leading, and Sustaining the Innovative Organization
Franklin Covey Institute 2010 — 2010
Executive Learning, Leadership Management Course
Universidad Rafael Landívar 2000 — 2002
MBA, Master in Industrial Engineering
Universidad Rafael Landívar 1992 — 2000
BS, Industrial Engineer
Alexandra Springmuhl's Transactel Experience September 2007 - December 2014
Job Member Board of Directors at Champions in Action
Industry Outsourcing/Offshoring
Experience
Fundacion Margarita Tejada para sindrome down March 2014 - Present
Champions in Action January 2013 - Present
Transactel September 2007 - December 2014
Transactel 2007 - 2009
Invest in Guatemala 2005 - 2007
Skills
BPO, Call Centers, Account Management, Business Strategy, Customer Experience, Outsourcing, Operations Management, Project Management
Education
Grupo ESCO 2013 — 2013
Certified Coach
Universidad Francisco Marroquín 1997 — 2002
BA, International Business
Fundacion Margarita Tejada para sindrome down March 2014 - Present
Champions in Action January 2013 - Present
Transactel September 2007 - December 2014
Transactel 2007 - 2009
Invest in Guatemala 2005 - 2007
Skills
BPO, Call Centers, Account Management, Business Strategy, Customer Experience, Outsourcing, Operations Management, Project Management
Education
Grupo ESCO 2013 — 2013
Certified Coach
Universidad Francisco Marroquín 1997 — 2002
BA, International Business
Maria Mohr's Transactel Experience April 2006 - Present
Job Training Developer at Telus International Transactel
Industry E-Learning
Experience
Transactel April 2006 - Present
TELUS International 2014 - 2015
TELUS International 2014 - 2015
Manos Morenas June 2013 - August 2014
Latinode July 2006 - October 2006
Casa Medica February 1992 - December 1998
Skills
Call Center, Web Development, Telecommunications, Team Leadership, Project Management, Instructional Design, Communication, Emotional Intelligence, Coaching, Call Centers, Customer Service, Training, Change Management, Leadership, Performance Management, Organizational..., Customer Experience, Employee Training, E-Learning
Education
Escuela Superior Internacional 2011 — 2012
Master of Business Administration (M.B.A.), International Business
Universidad Francisco Marroquín 1994 — 1999
Licenciatura, Ciencias de la Comunicación Social
Transactel April 2006 - Present
TELUS International 2014 - 2015
TELUS International 2014 - 2015
Manos Morenas June 2013 - August 2014
Latinode July 2006 - October 2006
Casa Medica February 1992 - December 1998
Skills
Call Center, Web Development, Telecommunications, Team Leadership, Project Management, Instructional Design, Communication, Emotional Intelligence, Coaching, Call Centers, Customer Service, Training, Change Management, Leadership, Performance Management, Organizational..., Customer Experience, Employee Training, E-Learning
Education
Escuela Superior Internacional 2011 — 2012
Master of Business Administration (M.B.A.), International Business
Universidad Francisco Marroquín 1994 — 1999
Licenciatura, Ciencias de la Comunicación Social
Luis Medrano's Transactel Experience September 2010 - January 2011
Job Senior Pruduct Manager at Citibank
Industry Management Consulting
Experience
Citibank April 2013 - Present
Citibank July 2012 - March 2013
Citibank February 2011 - June 2012
Transactel September 2010 - January 2011
Transactel September 2008 - August 2010
FLOWER TRANSFER INC June 2007 - August 2007
ExxonMobil September 2005 - August 2006
ExxonMobil 2002 - 2006
ExxonMobil May 2004 - August 2005
ExxonMobil December 2002 - April 2004
Skills
Negotiation, Team Leadership, Management, Business Development, Analysis, Business Intelligence, Financial Analysis, Logistics, Project Management, Sales, Strategy, Planificación..., Estrategia, Gestión de proyectos, Negociación, Liderazgo, Financial Modeling, Training
Education
BRANDEIS INTERNATIONAL BUSINESS SCHOOL 2006 — 2008
Master Business Administration, International Business
Harvard Law School 2007 — 2007
Diploma, Negotiation and Dispute Resolution
Universidad Rafael Landívar 2000 — 2004
Industrial Engineering, Engineering
Citibank April 2013 - Present
Citibank July 2012 - March 2013
Citibank February 2011 - June 2012
Transactel September 2010 - January 2011
Transactel September 2008 - August 2010
FLOWER TRANSFER INC June 2007 - August 2007
ExxonMobil September 2005 - August 2006
ExxonMobil 2002 - 2006
ExxonMobil May 2004 - August 2005
ExxonMobil December 2002 - April 2004
Skills
Negotiation, Team Leadership, Management, Business Development, Analysis, Business Intelligence, Financial Analysis, Logistics, Project Management, Sales, Strategy, Planificación..., Estrategia, Gestión de proyectos, Negociación, Liderazgo, Financial Modeling, Training
Education
BRANDEIS INTERNATIONAL BUSINESS SCHOOL 2006 — 2008
Master Business Administration, International Business
Harvard Law School 2007 — 2007
Diploma, Negotiation and Dispute Resolution
Universidad Rafael Landívar 2000 — 2004
Industrial Engineering, Engineering
Nora Lemus's Transactel Experience September 2009 - Present
Job Docente Universitaria en Universidad de San Carlos de Guatemala
Industry Medical Practice
Experience
Universidad de San Carlos de Guatemala January 2014 - Present
Universidad de San Carlos de Guatemala January 2014 - Present
Universidad Rafael Landivar August 2013 - Present
Transactel September 2009 - Present
Universidad Rafael Landivar 2013 - 2013
Skills
Organizaciones sin..., Asistencia sanitaria, Inglés, Docencia, Healthcare, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Oratoria
Education
Universidad de San Carlos de Guatemala 1985 — 1989
Pediatrician, Residencia en Pediatría
Universidad de San Carlos de Guatemala 1976 — 1983
Doctor of Medicine (M.D.)
Universidad de San Carlos de Guatemala January 2014 - Present
Universidad de San Carlos de Guatemala January 2014 - Present
Universidad Rafael Landivar August 2013 - Present
Transactel September 2009 - Present
Universidad Rafael Landivar 2013 - 2013
Skills
Organizaciones sin..., Asistencia sanitaria, Inglés, Docencia, Healthcare, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Oratoria
Education
Universidad de San Carlos de Guatemala 1985 — 1989
Pediatrician, Residencia en Pediatría
Universidad de San Carlos de Guatemala 1976 — 1983
Doctor of Medicine (M.D.)
José Rivera Danziger's Transactel Experience November 2008 - December 2008
Job Legal Services Professional
Industry Legal Services
Experience
Transactel November 2008 - December 2008
Liceo Bilingüe Las Naciones November 2006 - October 2007
Procuraduría General de la República June 2006 - October 2006
Procuraduría General de la República June 2006 - October 2006
Ministerio de Comunicaciones, Infraestructura y Vivienda / Dirección General de Caminos May 2004 - April 2006
Instituto Nacional de Estadística November 2002 - December 2002
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Resolución de problemas, Análisis de datos, Docencia, Liderazgo de equipos, Planificación financiera, Investigación jurídica, Conoce a tu cliente..., Microsoft Windows, Mejora de procesos, Redes sociales, Redacción de contenidos, Redacción de textos..., Ortografía
Education
Universidad de San Carlos de Guatemala 1993 — 2003
Pensum Cerrado, Ciencias Jurídicas y Sociales
Transactel November 2008 - December 2008
Liceo Bilingüe Las Naciones November 2006 - October 2007
Procuraduría General de la República June 2006 - October 2006
Procuraduría General de la República June 2006 - October 2006
Ministerio de Comunicaciones, Infraestructura y Vivienda / Dirección General de Caminos May 2004 - April 2006
Instituto Nacional de Estadística November 2002 - December 2002
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Resolución de problemas, Análisis de datos, Docencia, Liderazgo de equipos, Planificación financiera, Investigación jurídica, Conoce a tu cliente..., Microsoft Windows, Mejora de procesos, Redes sociales, Redacción de contenidos, Redacción de textos..., Ortografía
Education
Universidad de San Carlos de Guatemala 1993 — 2003
Pensum Cerrado, Ciencias Jurídicas y Sociales
Ricardo Giorgis's Transactel Experience May 2006 - March 2011
Job Business Improvement Specialist
Industry Banking
Experience
Nearsol May 2015 - Present
Citibank January 2014 - February 2015
Citi March 2011 - January 2014
Transactel May 2006 - March 2011
Skills
Call Centers, Process Improvement, Customer Experience, BPO, Forecasting, Outsourcing, Operations Management, Team Leadership, Vendor Management, Management, Six Sigma, Performance Management, Key Performance..., Project Management, Banking, Project Planning, Team Management, Microsoft Excel, Sla, Coaching, Contact Centers, SAP, Business Process..., Change Management, Business Analysis, Service Delivery, Quality Assurance, Business Intelligence, Customer Satisfaction, Analysis, Risk Management, Leadership, Training, Cross-functional Team..., Strategic Planning, Workforce Management, Capacity Planning, Workforce Planning, Operational Excellence, Business Strategy, Team Building, Offshoring, Centro de llamadas, Liderazgo de equipos, Mejora de procesos, Administración y..., Gestión de proyectos, Gestión de proveedores, Gestión de los recursos..., Gestión y motivación de...
Education
Universidad Panamericana de Guatemala 2012 — 2016
Bachelor of Business Administration (BBA), Business Administration and Management, General
Universidad Rafael Landívar 2008 — 2010
Psicología Clínica, Mental Health Counseling/Counselor
Universidad Mariano Gálvez 2005 — 2009
Bachelor of Engineering (B.Eng.), Information Technology
Nearsol May 2015 - Present
Citibank January 2014 - February 2015
Citi March 2011 - January 2014
Transactel May 2006 - March 2011
Skills
Call Centers, Process Improvement, Customer Experience, BPO, Forecasting, Outsourcing, Operations Management, Team Leadership, Vendor Management, Management, Six Sigma, Performance Management, Key Performance..., Project Management, Banking, Project Planning, Team Management, Microsoft Excel, Sla, Coaching, Contact Centers, SAP, Business Process..., Change Management, Business Analysis, Service Delivery, Quality Assurance, Business Intelligence, Customer Satisfaction, Analysis, Risk Management, Leadership, Training, Cross-functional Team..., Strategic Planning, Workforce Management, Capacity Planning, Workforce Planning, Operational Excellence, Business Strategy, Team Building, Offshoring, Centro de llamadas, Liderazgo de equipos, Mejora de procesos, Administración y..., Gestión de proyectos, Gestión de proveedores, Gestión de los recursos..., Gestión y motivación de...
Education
Universidad Panamericana de Guatemala 2012 — 2016
Bachelor of Business Administration (BBA), Business Administration and Management, General
Universidad Rafael Landívar 2008 — 2010
Psicología Clínica, Mental Health Counseling/Counselor
Universidad Mariano Gálvez 2005 — 2009
Bachelor of Engineering (B.Eng.), Information Technology
Alejandra Melgar Peláez's Transactel Experience August 2009 - February 2012
Job RRPP y Project Management
Industry Marketing and Advertising
Experience
Freelance March 2012 - Present
3M March 2015 - May 2015
Fundación CA May 2014 - August 2014
Transactel August 2009 - February 2012
GENPACT LLC July 2008 - April 2009
24/7 Customer October 2007 - May 2008
Universidad Galileo September 2005 - October 2007
Banco Promerica Guatemala June 2003 - August 2004
Skills
Administración y..., Publicidad, Call Centers, Customer Service, Team Leadership, Performance Management, Microsoft Office, BPO, Customer Experience, Strategic Planning, Management, Negotiation, Outsourcing, Coaching, Public Relations, Marketing, Digital Marketing, Social Media, Advertising, E-Marketing, E-Commerce, Public Image, Diplomacy, International Relations, Graphic Design, Análisis en Riesgo de..., Quality Assurance, Cobros, Estrategia de..., Relaciones públicas, Servicio de atención al..., Planificación..., Redes sociales, Liderazgo de equipos, Marketing digital, Mercadotecnia, Centro de llamadas, Gestión del rendimiento..., Marketing en Internet, Negociación
Education
Universidad Galileo 2012 — 2014
Maestría, Relaciones Internacionales, Diplomacia e Imagen Pública
Universidad Galileo 2005 — 2012
Licenciatura en Comunicación y Diseño Gráfico, Comunicación y Diseño Gráfico, Colegiada 20466
York University 2011 — 2011
MBA, Business Administration, 8 cursos aprobados
Freelance March 2012 - Present
3M March 2015 - May 2015
Fundación CA May 2014 - August 2014
Transactel August 2009 - February 2012
GENPACT LLC July 2008 - April 2009
24/7 Customer October 2007 - May 2008
Universidad Galileo September 2005 - October 2007
Banco Promerica Guatemala June 2003 - August 2004
Skills
Administración y..., Publicidad, Call Centers, Customer Service, Team Leadership, Performance Management, Microsoft Office, BPO, Customer Experience, Strategic Planning, Management, Negotiation, Outsourcing, Coaching, Public Relations, Marketing, Digital Marketing, Social Media, Advertising, E-Marketing, E-Commerce, Public Image, Diplomacy, International Relations, Graphic Design, Análisis en Riesgo de..., Quality Assurance, Cobros, Estrategia de..., Relaciones públicas, Servicio de atención al..., Planificación..., Redes sociales, Liderazgo de equipos, Marketing digital, Mercadotecnia, Centro de llamadas, Gestión del rendimiento..., Marketing en Internet, Negociación
Education
Universidad Galileo 2012 — 2014
Maestría, Relaciones Internacionales, Diplomacia e Imagen Pública
Universidad Galileo 2005 — 2012
Licenciatura en Comunicación y Diseño Gráfico, Comunicación y Diseño Gráfico, Colegiada 20466
York University 2011 — 2011
MBA, Business Administration, 8 cursos aprobados
Mauricio Bran's Transactel Experience November 2007 - April 2013
Job Business Analyst en Capgemini
Industry Consumer Services
Experience
Capgemini August 2013 - Present
Transactel November 2007 - April 2013
Claro Guatemala February 2004 - March 2007
Banco GyT Continental December 2001 - November 2003
Skills
Análisis de negocio, Centro de llamadas, Subcontratación, Gestión de proveedores, Telecomunicaciones, Prestación de servicios, Subcontratación de..., Satisfacción del cliente, Dirección y desarrollo..., Entrenamiento, Experiencia del cliente, Procesos de negocio, Solución de problemas, Liderazgo de equipos, Mejora de procesos de..., Administración y..., Gestión de relaciones..., Ingeniería de requisitos, Inteligencia empresarial, Pronósticos
Education
Universidad Galileo 2004 — 2006
10 Trimestre Administracion de Empresas, Administración y gestión de empresas
British Lenguage Center 2002 — 2003
Curso de Ingles Nivel Intermedio
Capgemini August 2013 - Present
Transactel November 2007 - April 2013
Claro Guatemala February 2004 - March 2007
Banco GyT Continental December 2001 - November 2003
Skills
Análisis de negocio, Centro de llamadas, Subcontratación, Gestión de proveedores, Telecomunicaciones, Prestación de servicios, Subcontratación de..., Satisfacción del cliente, Dirección y desarrollo..., Entrenamiento, Experiencia del cliente, Procesos de negocio, Solución de problemas, Liderazgo de equipos, Mejora de procesos de..., Administración y..., Gestión de relaciones..., Ingeniería de requisitos, Inteligencia empresarial, Pronósticos
Education
Universidad Galileo 2004 — 2006
10 Trimestre Administracion de Empresas, Administración y gestión de empresas
British Lenguage Center 2002 — 2003
Curso de Ingles Nivel Intermedio
Max Archila's Transactel Experience March 2007 - August 2009
Job Designer / Developer at Glacier Web Design
Industry Internet
Experience
Glacier Web Design LLC September 2008 - Present
Transactel March 2007 - August 2009
San Diego - Trinidad Corp January 2002 - February 2007
Skills
Web Development, Social Media, HTML, Dreamweaver, Photoshop, Content Management, Photography, Web Design
Education
Universidad Galileo 2003 — 2008
Business Management and Systems Development
Instituto de Sistemas en Informatica 1998 — 2001
Glacier Web Design LLC September 2008 - Present
Transactel March 2007 - August 2009
San Diego - Trinidad Corp January 2002 - February 2007
Skills
Web Development, Social Media, HTML, Dreamweaver, Photoshop, Content Management, Photography, Web Design
Education
Universidad Galileo 2003 — 2008
Business Management and Systems Development
Instituto de Sistemas en Informatica 1998 — 2001
Luis Estuardo Ponce Herrera's Transactel Experience October 2009 - August 2011
Job Client Experience Analyst Team Lead en TELUS International
Industry Consumer Services
Experience
TELUS International September 2014 - Present
Transactel October 2009 - August 2011
Education
Universidad Galileo 2007 — 2011
TELUS International September 2014 - Present
Transactel October 2009 - August 2011
Education
Universidad Galileo 2007 — 2011
Daniel Escudero's Transactel Experience January 2010 - August 2010
Job Ip network Engineer
Industry Telecommunications
Experience
Claro Guatemala May 2013 - Present
ITS Telecom June 2012 - April 2013
ITS Telecom January 2012 - June 2012
Grupo financiero G&T Continental September 2010 - February 2012
Transactel January 2010 - August 2010
Transactel June 2009 - January 2010
Skills
Redes cisco ip, Linux, Administracion de..., Soluciones integradas..., Tecnología de Cisco, Protocolos de Internet, Redes informáticas, LAN-WAN, CCNA, SQL, Instalación de software, Soporte técnico, Red de área amplia, Telecomunicaciones, IP, Cisco Technologies, Network Design, WAN, Microsoft SQL Server, Team Leadership, Diseño de redes, Technical Support, Software Installation
Education
Universidad Mariano Gálvez 2008 — 2013
Ingeniero en Sistemas, Informatica
Claro Guatemala May 2013 - Present
ITS Telecom June 2012 - April 2013
ITS Telecom January 2012 - June 2012
Grupo financiero G&T Continental September 2010 - February 2012
Transactel January 2010 - August 2010
Transactel June 2009 - January 2010
Skills
Redes cisco ip, Linux, Administracion de..., Soluciones integradas..., Tecnología de Cisco, Protocolos de Internet, Redes informáticas, LAN-WAN, CCNA, SQL, Instalación de software, Soporte técnico, Red de área amplia, Telecomunicaciones, IP, Cisco Technologies, Network Design, WAN, Microsoft SQL Server, Team Leadership, Diseño de redes, Technical Support, Software Installation
Education
Universidad Mariano Gálvez 2008 — 2013
Ingeniero en Sistemas, Informatica
Hans Navarijo's Transactel Experience January 2005 - October 2005
Job Analista en Liztex
Industry Information Technology and Services
Experience
Corporacion Liztex March 2006 - Present
Transactel January 2005 - October 2005
Education
Universidad de San Carlos de Guatemala 1995 — 2010
Ing. en Sistemas, Ingenieria
Corporacion Liztex March 2006 - Present
Transactel January 2005 - October 2005
Education
Universidad de San Carlos de Guatemala 1995 — 2010
Ing. en Sistemas, Ingenieria
Andrea Coyne's Transactel Experience September 2006 - July 2007
Job Retail Professional
Industry Retail
Experience
Walmart October 2011 - Present
Transactel September 2006 - July 2007
Skills
Bilingual-Spanish, Persuasion Skills, Windows
Education
Pima Community College 2007 — 2013
Walmart October 2011 - Present
Transactel September 2006 - July 2007
Skills
Bilingual-Spanish, Persuasion Skills, Windows
Education
Pima Community College 2007 — 2013
Jimmy Crespo's Transactel Experience December 2006 - April 2008
Job Manager, Business Intelligence at Salud Global
Industry Information Technology and Services
Experience
Asistencia Global July 2013 - Present
Asistencia Global October 2012 - Present
Asistencia Global July 2011 - June 2013
Asistencia Global May 2008 - July 2011
Transactel December 2006 - April 2008
Skills
Business Intelligence, Data Warehousing, Requirements Analysis, Data Modeling, Data Analysis, Database Design, Microsoft Office, Microsoft SQL Server, New Business Development, Project Management, Data Mining, Software Quality, AVL, SQL, Management, ETL, Data Integration, GPS Applications, SSIS, SSRS, Cognos, GPS, Applicant Tracking..., Software Project..., MySQL, C#, Crystal Reports, SharePoint, Unix Shell Scripting, Visio, Software Development, Java, Business Objects, Business Strategy, Team Leadership, Analysis, Databases
Education
IT Learning 2012 — 2012
Certified, Ofimatica
Asistencia Global 2011 — 2011
Diplomado, Organizational Leadership, Liderazgo
Microsoft Learning Solutions 2011 — 2011
Certified, Business Intelligence
New Horizons 2011 — 2011
Data Modeling/Warehousing and Database Administration
Service Quality Institute 2011 — 2011
CCSL Certified Customer Services Leader, Customer Service Management, LET
Intecap 2010 — 2010
Diplomado, Business Administration and Management, General
Mercadeos Especializados, S. A. 2009 — 2009
Seminario Taller, Utilizacion de Sistemas de Informacion Geografico, Diplomado
Universidad de San Carlos de Guatemala 2004 — 2009
Engineer's degree, Computer and Information Sciences and Support Services
Asistencia Global July 2013 - Present
Asistencia Global October 2012 - Present
Asistencia Global July 2011 - June 2013
Asistencia Global May 2008 - July 2011
Transactel December 2006 - April 2008
Skills
Business Intelligence, Data Warehousing, Requirements Analysis, Data Modeling, Data Analysis, Database Design, Microsoft Office, Microsoft SQL Server, New Business Development, Project Management, Data Mining, Software Quality, AVL, SQL, Management, ETL, Data Integration, GPS Applications, SSIS, SSRS, Cognos, GPS, Applicant Tracking..., Software Project..., MySQL, C#, Crystal Reports, SharePoint, Unix Shell Scripting, Visio, Software Development, Java, Business Objects, Business Strategy, Team Leadership, Analysis, Databases
Education
IT Learning 2012 — 2012
Certified, Ofimatica
Asistencia Global 2011 — 2011
Diplomado, Organizational Leadership, Liderazgo
Microsoft Learning Solutions 2011 — 2011
Certified, Business Intelligence
New Horizons 2011 — 2011
Data Modeling/Warehousing and Database Administration
Service Quality Institute 2011 — 2011
CCSL Certified Customer Services Leader, Customer Service Management, LET
Intecap 2010 — 2010
Diplomado, Business Administration and Management, General
Mercadeos Especializados, S. A. 2009 — 2009
Seminario Taller, Utilizacion de Sistemas de Informacion Geografico, Diplomado
Universidad de San Carlos de Guatemala 2004 — 2009
Engineer's degree, Computer and Information Sciences and Support Services
Rudi Bihr's Transactel Experience September 2008 - Present
Job Operations Director
Industry Outsourcing/Offshoring
Experience
Transactel September 2008 - Present
Corporacion Carrousel July 2000 - May 2005
Harley Davidson Guatemala (Dealership) December 1997 - October 1999
Skills
Management, Outsourcing, Call Centers, BPO, Customer Experience, Change Management, Process Improvement, Call Center, Team Management, People Management, Performance Management, Operations Management, Customer Retention, Business Planning, Human Capital, Workforce Management, Leadership Development, Customer Service, Business Strategy, Coaching, Vendor Management, Contact Centers, Service Delivery, Process Management, Business Development, Customer Relations, Manage Client..., Strengthening Client..., Team Leadership, Offshoring, CRM, Customer Satisfaction, Key Performance..., Sla, Business Analysis, Sales, Leadership, Cross-functional Team..., Telecommunications, Forecasting, Account Management, Training, Team Building, Project Planning, Six Sigma, Quality Assurance
Education
Universidad Galileo 2002 — 2002
Reengineering and Quality Assurance Techniques, Major
Universidad Galileo 1997 — 2001
Bachelor of Business Administration (BBA), Business Administration and Management, General
Universidad Francisco Marroquin 1995 — 1996
International Relations and Affairs
Universidad Rafael Landívar 1990 — 1994
BS, International Commerce
Colegio Aleman de Guatemala
Colegio Aleman de Guatemala
Transactel September 2008 - Present
Corporacion Carrousel July 2000 - May 2005
Harley Davidson Guatemala (Dealership) December 1997 - October 1999
Skills
Management, Outsourcing, Call Centers, BPO, Customer Experience, Change Management, Process Improvement, Call Center, Team Management, People Management, Performance Management, Operations Management, Customer Retention, Business Planning, Human Capital, Workforce Management, Leadership Development, Customer Service, Business Strategy, Coaching, Vendor Management, Contact Centers, Service Delivery, Process Management, Business Development, Customer Relations, Manage Client..., Strengthening Client..., Team Leadership, Offshoring, CRM, Customer Satisfaction, Key Performance..., Sla, Business Analysis, Sales, Leadership, Cross-functional Team..., Telecommunications, Forecasting, Account Management, Training, Team Building, Project Planning, Six Sigma, Quality Assurance
Education
Universidad Galileo 2002 — 2002
Reengineering and Quality Assurance Techniques, Major
Universidad Galileo 1997 — 2001
Bachelor of Business Administration (BBA), Business Administration and Management, General
Universidad Francisco Marroquin 1995 — 1996
International Relations and Affairs
Universidad Rafael Landívar 1990 — 1994
BS, International Commerce
Colegio Aleman de Guatemala
Colegio Aleman de Guatemala
Juan Carlos Moncada Rugama's Transactel Experience May 2011 - June 2011
Job Corporate Database Administrator, Global Lead in TELUS International
Industry Outsourcing/Offshoring
Experience
TELUS International June 2011 - Present
Transactel May 2011 - June 2011
Transactel June 2009 - May 2011
Transactel January 2008 - June 2009
Skills
Databases, Database Design, Database Modeling, Database Monitoring, Database Administration, Database Security, Web Development, Project Management, English, Software Engineering, Software Documentation, Software Development, Java, PHP, Apache, MySQL, PostgreSQL, Microsoft SQL Server, Problem Solving
Education
Universidad Galileo 2004 — 2008
Ingeniero en Sistemas, Sistemas, Informatica y Ciencias de la Computación
Universidad Galileo 2008 — 2009
Magister, M.Sc.IT., Tecnologias de Información, Sistemas de Informacion y Bases de Datos
Academia Culinaria Las Margaritas 2012 — 2012
Bar Tender Profesional, Artes Culinarias
Academia Culinaria Las Margaritas 2012 — 2012
Cocinero Profesional, Artes Culinarias
Academia Culinaria Las Margaritas 2013 — 2013
Formación para Chef, Artes Culinarias
TELUS International June 2011 - Present
Transactel May 2011 - June 2011
Transactel June 2009 - May 2011
Transactel January 2008 - June 2009
Skills
Databases, Database Design, Database Modeling, Database Monitoring, Database Administration, Database Security, Web Development, Project Management, English, Software Engineering, Software Documentation, Software Development, Java, PHP, Apache, MySQL, PostgreSQL, Microsoft SQL Server, Problem Solving
Education
Universidad Galileo 2004 — 2008
Ingeniero en Sistemas, Sistemas, Informatica y Ciencias de la Computación
Universidad Galileo 2008 — 2009
Magister, M.Sc.IT., Tecnologias de Información, Sistemas de Informacion y Bases de Datos
Academia Culinaria Las Margaritas 2012 — 2012
Bar Tender Profesional, Artes Culinarias
Academia Culinaria Las Margaritas 2012 — 2012
Cocinero Profesional, Artes Culinarias
Academia Culinaria Las Margaritas 2013 — 2013
Formación para Chef, Artes Culinarias
Marco Antonio Ramirez Mendizabal's Transactel Experience 2009 - 2011
Job Asesor Financiero
Industry Banking
Experience
banco ficohsa 2012 - 2012
Transactel 2009 - 2011
Education
Universidad Galileo
Octavo Semestre Admon. Empresas, Administracion
banco ficohsa 2012 - 2012
Transactel 2009 - 2011
Education
Universidad Galileo
Octavo Semestre Admon. Empresas, Administracion
Christophe de la Roche du Ronzet's Transactel Experience 2006 - 2008
Job Q.A. Manager en Contact Service of Central America
Industry Outsourcing/Offshoring
Experience
Contact Service of Central America February 2012 - Present
Capgemini 2008 - 2011
Transactel 2006 - 2008
Skills
Six Sigma, Excel, SAP, Quality Assurance, Quality Management, Fluent English, Spanish, Wordpress, Word, Gardening, Credit Card Processing, PowerPoint, Fishing, Sailing, Training Skills, Skiing, Risk Management, Real Estate Transactions
Education
Universidad Franscisco Marroquin 1993 — 1995
Accounting/Auditing
Universidad Francisco Marroquín
Contact Service of Central America February 2012 - Present
Capgemini 2008 - 2011
Transactel 2006 - 2008
Skills
Six Sigma, Excel, SAP, Quality Assurance, Quality Management, Fluent English, Spanish, Wordpress, Word, Gardening, Credit Card Processing, PowerPoint, Fishing, Sailing, Training Skills, Skiing, Risk Management, Real Estate Transactions
Education
Universidad Franscisco Marroquin 1993 — 1995
Accounting/Auditing
Universidad Francisco Marroquín
Tino Bernasconi's Transactel Experience January 2009 - June 2010
Job Profesor de Ingles en Instituto Guatemalteco Americano
Industry Professional Training & Coaching
Experience
Instituto Guatemalteco Americano April 2010 - Present
Transactel January 2009 - June 2010
Skills
Técnico en Informática, Analista de Sistemas, Programador de..., Analista de Redes, Técnico en Electrónica, Especialista en SIG, Profesor de Inglés
Education
Universidad del Valle de Guatemala 1982 — 1983
Instituto Tecnológico y de Estudios Superiores de Monterrey / ITESM 1979 — 1981
Instituto Guatemalteco Americano April 2010 - Present
Transactel January 2009 - June 2010
Skills
Técnico en Informática, Analista de Sistemas, Programador de..., Analista de Redes, Técnico en Electrónica, Especialista en SIG, Profesor de Inglés
Education
Universidad del Valle de Guatemala 1982 — 1983
Instituto Tecnológico y de Estudios Superiores de Monterrey / ITESM 1979 — 1981
Nancy Lucrecia Barrios Velásquez's Transactel Experience July 2008 - June 2009
Job Fundadora y Directora en Managers & Trainers
Industry Facilities Services
Experience
Managers & Trainers January 2011 - Present
Colegio de Enfermería Profesional de Guatemala March 2012 - November 2012
Asociacion Guatemalteca de Enfermeras Profesionales AGEP October 2010 - November 2011
Transactel July 2008 - June 2009
ADOC de Guatemala, S.A. September 2006 - August 2008
Colegio Evangelico Mixto Peniel January 2005 - October 2006
Skills
Motivación para dirigir, Capacidad de análisis, Capacidad de..., Don de mando, Integridad moral y etica, Espíritu critico, Disciplina
Education
Universidad Galileo 2012 — 2016
Licenciatura en tecnología y administración de empresas, Business Administration and Management, General
Universidad de San Carlos de Guatemala 2005 — 2007
Licenciatura en Pedagogía, Secondary Education and Teaching
Managers & Trainers January 2011 - Present
Colegio de Enfermería Profesional de Guatemala March 2012 - November 2012
Asociacion Guatemalteca de Enfermeras Profesionales AGEP October 2010 - November 2011
Transactel July 2008 - June 2009
ADOC de Guatemala, S.A. September 2006 - August 2008
Colegio Evangelico Mixto Peniel January 2005 - October 2006
Skills
Motivación para dirigir, Capacidad de análisis, Capacidad de..., Don de mando, Integridad moral y etica, Espíritu critico, Disciplina
Education
Universidad Galileo 2012 — 2016
Licenciatura en tecnología y administración de empresas, Business Administration and Management, General
Universidad de San Carlos de Guatemala 2005 — 2007
Licenciatura en Pedagogía, Secondary Education and Teaching
Edgar salvador Purchasing manager's Transactel Experience January 2013 - April 2014
Job Purchasing at Swami international
Industry Accounting
Experience
EXON January 2013 - Present
Transactel January 2013 - April 2014
Swami international 2008 - February 2013
Swami international May 2010 - March 2012
Swami international 2005 - 2008
Modas el exito 2002 - 2005
Skills
Computer Repair, Sales Management, Databases, Microsoft Office, Accounting, Budgets
Education
Liceo Guatemala 2000 — 2005
Associate's degree, Accounting
Pomona Unified School District Adult and Career Education
Associate's degree, Computer/Information Technology Administration and Management
EXON January 2013 - Present
Transactel January 2013 - April 2014
Swami international 2008 - February 2013
Swami international May 2010 - March 2012
Swami international 2005 - 2008
Modas el exito 2002 - 2005
Skills
Computer Repair, Sales Management, Databases, Microsoft Office, Accounting, Budgets
Education
Liceo Guatemala 2000 — 2005
Associate's degree, Accounting
Pomona Unified School District Adult and Career Education
Associate's degree, Computer/Information Technology Administration and Management
Martin Leonardo Morales Quijada's Transactel Experience May 2013 - April 2014
Job Estudiante en Universidad de San Carlos de Guatemala
Industry
Experience
Transactel May 2013 - April 2014
Education
Universidad de San Carlos de Guatemala 2009 — 2014
esi school of management
Transactel May 2013 - April 2014
Education
Universidad de San Carlos de Guatemala 2009 — 2014
esi school of management
natalia arriola's Transactel Experience May 2008 - Present
Job Psicologa at Transactel
Industry Telecommunications
Experience
Transactel May 2008 - Present
Grupo Financiero Uno April 2006 - January 2008
Education
Universidad Mariano Gálvez 2007 — 2013
Psicologo
Transactel May 2008 - Present
Grupo Financiero Uno April 2006 - January 2008
Education
Universidad Mariano Gálvez 2007 — 2013
Psicologo
Amilcar Pinto's Transactel Experience April 2011 - Present
Job BackOffice en Transactel
Industry Telecommunications
Experience
Transactel April 2011 - Present
Education
Universidad Galileo
Universidad Mariano Gálvez
Transactel April 2011 - Present
Education
Universidad Galileo
Universidad Mariano Gálvez
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY