Experience
AppFolio, Inc.   November 2012 - Present
Match.com  August 2002 - October 2012
Travelocity.com   September 1999 - August 2002
Sabre, Inc.   May 1998 - September 1999
Coopers & Lybrand, LLP   June 1995 - May 1998
Agricredit Acceptance Corporation   1992 - 1993
American Republic Insurance Company  1990 - 1992

Skills
Financial Modeling, Financial Analysis, Mergers, Forecasting, Start-ups, Corporate Finance, Financial Reporting, Analytics, Sarbanes-Oxley Act, Strategic Planning, Competitive Analysis, E-commerce, Foreign Currency, Executive-level..., ROI Justification, Mergers & Acquisitions, SaaS, Budgets, Business Strategy, Team Leadership, Analysis, Executive Management, Finance, Strategy, Management, Leadership, Accounting

Education
The University of Texas at Austin - The Red McCombs School of Business   1993 — 1995
MBA, Finance

Drake University   1986 — 1990
BSBA, Finance, Accounting

Experience
Match.com  2010 - Present
Various Companies  2014 - Present
Traxo.com   2008 - September 2013
True.com  2006 - 2008
Travelocity.com   2004 - 2006
Sabre Travel Network  2002 - 2004
Cambridge Management Consulting  1999 - 2001
Northrop Grumman  1999 - 1999
Northrop Grumman  January 1997 - December 1998

Skills
Entrepreneurship, Social Media, Online Travel, Product Development, Start-ups, E-commerce, Marketing, New Business Development, Strategic Partnerships, Strategy, Marketing Strategy, Online Marketing, Contract Negotiation, Management, Business Development, Leadership, Management Consulting, Leadership Development, CRM, Product Marketing, Competitive Analysis, Partnership Marketing, Analytics, Online Advertising, Digital Marketing, SEM, Product Management, Digital Strategy, Email Marketing, Lead Generation, Web Analytics, Business Strategy, Mobile Marketing

Education
The University of Texas at Austin   2001 — 2003
M.B.A., Entrepreneurship and Marketing

Texas A&M University   1992 — 1996
B.S., Civil Structural Engineering

Leysin American School in Switzerland

Experience
melissa gerstle design   2007 - Present
Travelocity.com   2002 - 2005
Sabre Inc./Travelocity.com   2002 - 2005

Skills
Email Marketing, Marketing, Marketing Communications, Adobe Creative Suite, Marketing Strategy, Landscaping, Landscape Architecture, Garden, Sales, Budgets, Landscape Design, Architectures, Residential Homes, Garden Design, Architecture, Site Planning

Education
The University of Texas at Arlington   2005 — 2008
MLA, Landscape Architecture

University of Michigan - Stephen M. Ross School of Business   1994 — 1996
BBA, Business

University of Michigan   1992 — 1996
BBA, Business

Experience
commandprompt.com   February 2015 - Present
Steve's Tech Solutions   April 2007 - Present
Charter College / Prospect Education   December 2010 - October 2014
Steve's Tech Solutions   January 2003 - April 2007
previewtravel.com   1999 - 2001
travelocity.com   1999 - 2001
Wells Fargo Bank  1994 - 1999
Amdahl Corporation  1991 - 1995
Eastman Kodak Company  1988 - 1991

Skills
Security Testing, Network Architecture, Wireless Network Design, Wireless Security, Network Security, Ethical Hacking, Cryptography, Penetration Testing, Linux System..., Linux Server, Linux, Network Design, Network Engineering, Wireless Networking, Quality Assurance, Apache, LAMP administration, CEH, Servers, Network Administration, Firewalls, Security, Computer Hardware, Integration, Active Directory, Routers, Unix, Computer Security, Windows 7, Networking, TCP/IP, Information Security, DNS, VPN, Information Technology, System Administration, Cisco Technologies, Virtualization, VMware, Disaster Recovery, Operating Systems, Testing, Management, Databases, Shell Scripting, Troubleshooting, Hardware, Infrastructure

Education
The State University of New Jersey Rutgers   2007 — 2008
Certificate, Unix Systems Administrator

State University of New York at Buffalo   1983 — 1987
B.S., Computer Science

Experience
Google  July 2013 - Present
Google  November 2012 - July 2013
Google  December 2010 - December 2012
Boston Consulting Group  October 2008 - October 2010
Boston Consulting Group  October 2006 - September 2008
Travelocity.com   August 2001 - June 2004
Versity.com  February 1999 - October 2000

Skills
Product Management, Market Research, Product Marketing, Strategic Planning, Go-to-market Strategy, Project Management, Business Case, Customer Experience, Team Leadership, Relationship Management, Business Strategy

Education
University of Pennsylvania - The Wharton School   2004 — 2006
MBA

University of Michigan - Stephen M. Ross School of Business   1996 — 1999
BBA

Experience
PayPal  September 2014 - Present
Miller Consulting  August 2006 - Present
KnowNow cooperative   May 2013 - August 2014
Condo.com  March 2007 - October 2007
Razorgator  July 2004 - August 2006
Crystal Cruises  January 2003 - February 2004
Travelocity.com   1999 - 2003
American Express  May 1997 - October 1998
Student Vacation Service   August 1994 - March 1997

Skills
User Experience, E-commerce, Digital Strategy, Business Development, User Interface Design, Analytics, Competitive Analysis, Marketing, Interaction Design, Stakeholder Workshops, Heuristic Evaluation, Ideation, Customer Segmentation..., Product Management, Behavioral Science, Interactive Marketing, Adobe Fireworks, Axure, OmniGraffle, Strategy, Customer Interviews, Management consulting, Online Marketing, Digital Marketing, Mobile Devices, Brand Development, Entrepreneurship, Product Marketing, Usability, Information Architecture, Adaptive Design, Responsive Design, Product Development, Usability Testing, User Experience Design, User-centered Design, Mobile Design, Wire Framing, Team Building, Multivariate Testing, Mobile Applications, Digital Media, Start-ups, User Interface, Experience Design, Enterprise Software, User Research, Agile Methodologies, Persona, Wireframes

Education
TheSkool   2014 — 2014
The Business of Design, Product Strategy

Ernst & Young Award Members   1997 — 2011
Masters, Business

Adrian College   1996 — 1997
Business

University of Nebraska-Lincoln   1995 — 1996
Business, Secondary Education, History of Africa and the Great Plains

Adrian College   1994 — 1994
Business & Communications

Experience
Sojern  April 2012 - Present
Travelocity.com   October 2009 - April 2012
Travelocity  April 2000 - October 2009
IDG Media / CIO Magazine   1998 - 2000

Skills
Advertising Sales, Digital Media Sales, Travel, Creative Strategy, Digital Branding, Interactive Solutions, Big Data, RTB, Online Advertising, Thought Leadership, Destination Marketing, E-commerce, Leadership, Marketing, New Business Development, CRM, Lead Generation, Automotive, Digital Media, Strategic Partnerships, Telecommunications, Consumer Goods, Finance, Tourism, SEM, Advertising, Strategy, User Interaction, Sales, Email Marketing, Digital Strategy, Online Travel, Digital Marketing

Education
Art Institute of Seattle   1993 — 1995
A.A., Management in Travel & Tourism

Nacionalna akademia za teatralno i filmovo izkustvo 'Krustyo Sarafov'   1989 — 1993
B.A., Theatre, National Theatre Academy

Experience
Adobe Systems  May 2007 - Present
Sun Microsystems  January 2001 - April 2007
Travelocity.com   October 1999 - December 2000
Sabre Holdings  January 1998 - September 1999

Skills
Java/J2EE, Oracle RAC, C++, Video Streaming, Maven, Ant, SOAP, REST, MongoDB, OSGi, Spring, Hibernate, Performance Tuning, Amazon Web Services, JSP, Servlets, Cloud Computing, Hosted Services, AJAX, jQuery, Object Oriented Design, Agile, Scrum, Memcached, Apache Commons, Tomcat, Oracle, SQL, EC2, S3, Flex, Struts, JUnit, JDBC, Design Patterns, Architecture, Distributed Systems, Scalability, Web Applications, JMS, Apache, Web Services, API, Hadoop, Cassandra, Agile Methodologies, Java Enterprise Edition, Software Development, RESTful WebServices, Amazon Web Services...

Education
Southern Illinois University, Edwardsville   1996 — 1997
M.S, Electrical Engineering

University of Madras   1992 — 1996
Bachelor of Engineering, Electrical and Electronics Engineering

Experience
Intent Media Inc.  June 2008 - Present
Travelocity Europe / lastminute.com   2005 - 2008
Travelocity.com   December 2002 - December 2004
Site59.com   January 2000 - December 2002
The Ledyard Group   January 1998 - December 1999
Diageo  May 1996 - January 1998
The Boston Consulting Group  1994 - 1996

Skills
Digital Strategy, E-commerce, Strategic Partnerships, Online Advertising, Analytics, Digital Marketing, Start-ups, Web Analytics, Mobile Marketing, Product Management, Online Marketing

Education
Dartmouth College   1990 — 1994
A.B., English

United World College of the Adriatic   1989 — 1990

Experience
Kaiser Permanente  March 2014 - Present
San Francisco Art Institute  October 2013 - November 2013
Telecare Corporation  March 2013 - October 2013
Williams-Sonoma, Inc.   September 2012 - January 2013
Self Employed Human Resources Consultant   February 2012 - July 2012
West Hempstead Union Free School District  September 2006 - October 2007
ISU Insurance Services of San Francisco  March 2003 - April 2005
Travelocity.com   March 2001 - December 2002
UC Berkeley - University Health Services  September 2000 - April 2001
Kilpatrick, Townsend & Stockton, formerly Townsend, Townsend & Crew   March 1997 - June 1998

Skills
Employee Benefits, Employee Relations, Human Resources, Onboarding, Performance Management, FMLA, New Hire Orientations, Workers Compensation, Benefits Administration, Policy, Interviews, Customer Service, Recruiting, Deferred Compensation, Employment Law, COBRA, Applicant Tracking..., Succession Planning, Job Descriptions, Employee Handbooks, Insurance, Management, Job Analysis, Organizational..., Employee Training, Ergonomics, Open Enrollment, Defined Benefits

Education
State University of New York at New Paltz
BA, Anthropology

University of California, Berkeley
Certificate, Human Resource Management and Training and Development

Cardozo High School

Experience
Wayfair  March 2015 - Present
Wayfair  June 2014 - March 2015
Wayfair  February 2013 - June 2014
Wayfair  March 2012 - February 2013
Wayfair  August 2010 - March 2012
Travelocity.com   September 2007 - August 2010
Travelocity.com   December 2005 - September 2007
Travelocity  February 2004 - December 2005
Sabre Holdings  2001 - 2002

Skills
Strategic Planning, Cross-functional Team..., Personnel Management, Product Management, Merchandising, Pricing, Contract Negotiation, Account Management, Customer Acquisition, Customer Retention, NPV, Analysis, Hiring Personnel, Organizational Design, Innovation, Priority Setting, Preparation of Business..., Inventory Management, Strategic Sourcing, Global Sourcing, Operational Excellence, Demand Forecasting, Strategy, Business Strategy, E-commerce, Online Advertising, Sourcing, Analytics, Product Marketing, Negotiation, Strategic Partnerships, P&L Management, Pricing Strategy

Education
Northwestern University - Kellogg School of Management   1999 — 2001
MBA, Entrepreneurship, Finance, Accounting, Technology

Brown University   1992 — 1996
BA, Business Economics & Organizational Behavior & Management (OBM)

Weston High   1989 — 1992

Experience
Bigcommerce  September 2010 - Present
Match.com  February 2008 - September 2010
Match.com  July 2006 - February 2008
Match.com  June 2005 - July 2006
Object Systems Group  December 2004 - June 2005
Travelocity  January 2002 - December 2004
Travelocity.com   January 2001 - February 2002
ObjectSpace  February 1999 - January 2001

Skills
Applicant Tracking..., Recruiting, Employee Relations, Sourcing, Executive Search, Performance Management, Deferred Compensation, Employee Referral..., Interviews, Talent Acquisition, Internet Recruiting, Technical Recruiting, Benefits Negotiation, Talent Management, College Recruiting, Temporary Placement, Employee Benefits, Recruitment Advertising, Start-ups, E-commerce, Leadership, Human Resources, SaaS, CRM, Personnel Management, Management, Team Leadership, Employer Branding, Program Management, Onboarding, Job Descriptions, HR Policies, Strategy, Hiring, Search, Screening, Podcasting

Education
Stephen F. Austin State University   1994 — 1998
B.A., Psychology/Speech Communications

Experience
March of Dimes  October 2010 - July 2012
The Box Lunch Company   June 2010 - October 2010
March of Dimes Bay Area Division   January 2010 - May 2010
Halogen Guides  October 2007 - October 2008
ZoomSystems  November 2006 - October 2007
Alexander & Edwards Publishing, Inc   May 2003 - May 2006
Travelocity.com   January 2000 - May 2002

Education
San Francisco State University
Bachelor of Science, Biology; Zoology

Experience
Travelocity  July 2013 - January 2015
Travelocity  August 2012 - August 2013
Travelocity.com   October 2007 - November 2012
Travelocity.com   September 2002 - October 2007
Sabre Holdings  December 1997 - September 2002

Skills
E-commerce, XML, SQL, Java, Product Management, Sun Certified Java..., Product Development, Oracle SQL, SPSS, SAS/SQL, IT Strategy, Business Analysis, Systems Analysis, Business Requirements, Software Requirements, Competitive Analysis, Software Development, Agile Methodologies, Product Marketing, Management, CRM, SOA, Analytics, Cruise Lines, Agile Project Management, Business Intelligence, Integration, Testing, Vendor Management

Education
University of North Texas Health Science Center at Fort Worth   2005 — 2009
MPH, Biostatistics

University of North Texas   2000 — 2005
MS, Computer Science

University of Texas at Dallas   1993 — 1997
Bachelor of Science, Computer Science

Experience
Expert Global Solutions  September 2014 - Present
Chase Paymentech  September 2007 - September 2014
FS-ISAC PPISC Acquirers' Working Group   2013 - 2014
LTF Consulting   October 1994 - September 2007
Perot Systems  September 2005 - July 2007
Pilgrim's Pride Corporation  January 2005 - September 2005
Travelocity.com   January 2003 - December 2004
Sabre Holdings  June 2001 - December 2002
Sabre Holdings  February 1998 - May 2001
NationsBank  September 1996 - February 1998

Skills
Governance, Strategy, Architecture, Wireless, Cryptography, Global Delivery, LDAP, Remote Access, Authentication, Information Security, Security, Information Technology, Business Process, Enterprise Software, PCI DSS, CISSP, Computer Security, Integration, Information Security..., Vendor Management, Business Continuity, Disaster Recovery, Payment Card Processing, Management, Leadership, Program Management, Project Management, Business Process..., Electronic Payments, IT Audit, Security Audits, Access Control, Operating Systems, Security Management, Security Architecture..., Encryption, Payment Industry, Mobile Payments, Networking, Merchant Services, Identity Management, Data Security, Debit Cards, E-payments, Credit Cards, Payment Systems, Network Security, Data Center, Risk Management, Process Improvement

Education
Southern Methodist University   2001 — 2003
Master of Business Administration (MBA), Finance - Marketing - Strategy

Southern Methodist University - Cox School of Business   2001 — 2003
Master of Business Administration (MBA), Finance - Marketing - Strategy

Louisiana State University in Shreveport
Business Administraton, Management Information Systems

Experience
Entrust Datacard  September 2015 - Present
Intel Security  August 2012 - September 2015
Trend Micro  2008 - July 2012
Teletouch Communications  2005 - 2008
Lufthansa  2003 - 2005
Travelocity.com   1999 - 2003
Blanchard Schaefer Advertising & Public Relations  1998 - 1999
imc2  1997 - 1998

Skills
Go-to-market Strategy, CRM, Social Media Marketing, Start-ups, Project Management, Product Evangelism, Contract Negotiating, Online Advertising, E-commerce, Web Marketing, Strategic Planning, Media Planning, Campaigns, Multi-channel Marketing, Strategic Partnerships, Integrated Marketing, B2B Marketing, Competitive Analysis, Lead Generation, Marketing Strategy, Mobile Devices, Web Analytics, Strategy, B2B, Sales Enablement, Product Development, Creative Direction, Public Relations, Social Media, Leadership, Online Marketing, Salesforce.com, Messaging, Demand Generation, SEM, Marketing, Marketing Communications, Digital Marketing, Product Management, Advertising, Product Marketing, Management, Email Marketing, Marketing Management, Segmentation, SaaS, Direct Marketing, Marketing Automation, Channel Partners, Mobile Marketing

Education
University of North Texas
BA, radio television and film

University of North Texas
Bachelor's degree, Radio, Television, and Digital Communication

Experience
Trend Micro  October 2011 - Present
JCPenney  August 2003 - October 2011
Travelocity.com   August 2000 - November 2003

Skills
Web Analytics, User Experience, SEM, Google Analytics, E-commerce, Omniture, Analytics, Business Intelligence, Online Marketing, Business Analysis, Multi-channel Marketing, Email Marketing, Data Warehousing, SQL, SEO, Strategy

Education
Texas A&M University   1997 — 2000
Bachelor of Business Administration (B.B.A.), Information and Operations Management

Experience
Kabata Transportation   November 2012 - Present
affiliated with Avoya Travel/American Express   August 2011 - May 2014
GoAwayTravel.com   April 2005 - July 2011
Travelocity.com   January 2002 - December 2002
Chesapeake Travel   January 2000 - November 2002

Skills
Cruises, Vacation, Tourism, Customer Service, Groups, Hotels, Weddings, Hospitality, Honeymoons, Resorts, Disney, Leisure Travel, Event Management, Event Planning, Leisure, Travel Management, Hospitality Industry, Online Travel, Hospitality Management, Hotel Management, Business Travel, Airlines

Education
DeVry University   2009 — 2011
Bachelor of Science, Technical Management; Hospitality Administration and Management

Smith Travel Academy   1999 — 2000
Certificate, Travel and Tourism

Sul Ross State University   1992 — 1993
Master of Arts, Political Science

Messiah College   1988 — 1992
Bachelor of Science, International Business

Whitney Point Senior High School

Experience
St. Jude Children's Research Hospital   March 2005 - Present
Private venture  July 2002 - February 2005
Travelocity.com   1998 - 2002
Sabre  1995 - 1998

Education
The University of Texas at Austin   1993 — 1995
Masters, Computer Science

Osmania University   1989 — 1993
Bachelors, Computer Science

Experience
Educational Testing Service (ETS)   February 2014 - Present
U-Haul International, Inc.   February 2013 - February 2015
Sunrise Funeral Home & Crematory   October 2010 - November 2012
U.S. Census Bureau   March 2010 - October 2010
Apollo Group  August 2005 - August 2008
Goldey Beacom College  April 2005 - July 2005
Travelocity.com   January 2002 - August 2002

Skills
Sales, Management, International Education, Translation, Public Speaking, Interpretation, Immigration Law, Death, International Relations, International Law, Restoration, Embalming, Cremation, Floral Design, International Shipping, Student Recruitment, Cosmetics, Web Design, Business Travel, International Travel, Currency, Student Recruiting, E-Learning, Employee Training, Event Planning, Customer Service, Teaching, Team Building, Leadership Development, Coaching

Education
Lock Haven University of Pennsylvania   2002 — 2004
B.A. International Studies, International Relations

University of Phoenix   2005 — 2007
MAED/CI, ESL Education

Mesa Community College   2008 — 2009
Associate, Mortuary Science

Chernivtsi National University   2004 — 2004
International Relations, Russian Language, Ukrainian Language, Ukrainian History, Ukrainian Economics

Randolph-Macon College   2000 — 2002
International Relations and Women's Studies, International Relations and Women's Studies

Experience
Hotel Reservation Service (HRS)   March 2015 - Present
Association of Corporate Travel Executives  January 2014 - Present
Intuit ProTax Group   January 2014 - February 2015
Routehappy  May 2013 - December 2013
Association of Corporate Travel Executives  January 2012 - December 2013
GetThere and Sabre Virtual Meetings   June 2010 - May 2013
Sabre Travel Network  December 2008 - June 2010
GetThere and Travelocity Business   August 2005 - December 2008
Travelocity.com   July 2003 - July 2005
Verizon  July 2000 - February 2002

Skills
Product Management, Brand Architecture, IT Strategy, Marketing Communications, Event Management, Procurement, Public Relations, Product Marketing, Integration, Team Leadership, Start-ups, New Business Development, B2B, CRM, Project Management, Account Management, Business Strategy, Competitive Analysis, Business Development, Online Advertising, Team Building, Strategy, Marketing Strategy, P&L Management, Contract Negotiation, Public Speaking, E-commerce, Sales, Leadership, Strategic Partnerships, Strategic Business..., Management, Travel Management, Program Management, Sales Management, Marketing, User Experience, Change Management, Vendor Management, Strategic Planning, Web Analytics, SaaS, Cross-functional Team..., Online Marketing, Telecommunications, Entrepreneurship, Lead Generation, Salesforce.com, Analytics, Product Development

Education
University of Hawaii at Manoa   1989 — 1991
MA

Minot State University   1981 — 1985
BA

Experience
Travelocity.com   October 2012 - Present
ZUJI/Travelocity APAC   August 2010 - September 2012
ZUJI/Travelocity APAC   November 2008 - July 2010
Travelocity.com   February 2007 - November 2008
Reliance  July 2006 - January 2007

Skills
Analytics, Business Intelligence, Web Analytics, E-commerce, Omniture, Digital Marketing, Competitive Analysis, Business Analysis, Data Analysis, SQL, SAS, QlikView, Marketing Analytics, Strategy, Analysis, Data Warehousing, Business Strategy, Cognos, Email Marketing, TagMan, SEM, Product Marketing, Leadership

Education
Indian Institute of Management, Ahmedabad   2005 — 2005
Summer Internship, Econometric modeling of national sample data

Indian Institute of Technology, Madras   2001 — 2006
Master of Technology (M.Tech.), Infrastructure Engineering

Indian Institute of Technology, Madras   2001 — 2006
Bachelor of Technology (B.Tech.), Civil Engineering

Experience
American Airlines  August 2014 - Present
University of Dallas Doctor of Business Administration Candidate   February 2014 - Present
Southwest Airlines  February 2014 - August 2014
Sabre Inc.  April 2011 - February 2014
Wells Fargo Advisors, LLC; Robert Half; Steria Mummert Consulting   2004 - April 2011
Travelocity.com   March 2002 - December 2003
Trip.com  September 2000 - December 2001
Sabre Holdings  1993 - 2000
American Airlines  1980 - 1993

Skills
Leadership, Strategy, IT Strategy, European Experience, EASA, Strategic Partnerships, Product Management, Strategic Planning, Strategic Consulting, Business Strategy, Executive Management, Management Consulting, Online Marketing, Marketing, Product Marketing, E-commerce, Team Leadership, Cross-functional Team..., PMP, Project Management, Change Management, Agile Methodologies, Project Delivery, IT Management, SDLC, Program Management, Requirements Analysis, Airlines, Airline Reservations, Loyalty Programs, CRM, Flight Safety, Training, Account Management, Team Management, Team Building, Business Intelligence, Process Improvement, Educational Leadership, Coaching, Consulting, Recruiting, Technical Recruiting, Business Requirements, Financial Analysis, Investment Banking, Retail Banking, Business Transformation, Sabre, Quality Assurance

Education
Satish & Yasmin Gupta College of Business   2014 — 2017
Doctor of Business Administration (DBA), International Business Leadership

The University of Dallas   2012 — 2013
Master of Business Administration (MBA), Business Administration and Management, General

The University of Texas at Arlington - College of Business Administration   1992 — 1994
BBA, Finance, Marketing

Tarrant County College   1978 — 1979
Associate, Accounting

Experience
Brainwash Inc   August 2008 - Present
Accelebrate   May 2013 - Present
Denton Square Donuts   July 2011 - April 2012
Booples.com   April 2006 - December 2011
eInstruction  July 2003 - August 2008
Travelocity.com   February 2001 - July 2003
Ericsson Inc  May 1993 - February 2002
IBM  June 1990 - May 1993

Skills
iPhone, iOS, Objective-C, Cocoa Touch, Core Data, iOS Design, J2ME, iOS development, Xcode, Mobile Applications, JSON, REST, C++, MySQL, Linux, Java, Mobile Devices, Ruby, Ruby on Rails, ipad, XML, Software Development, JavaScript, Web Services, OOP, Cocoa, Git, SQL, Design Patterns, Mac OS X, Cocos2d, Core Animation, Unity3D, Interface Builder, UIKit, iPhone Application..., C#, Test Driven Development, User Experience, UML, Spring, Unix, PHP, iOS Development

Education
University of North Texas   1990 — 1993
Bachelor of Science, Computer Science

University of North Texas   1990 — 1993
BS in CS, Computer Science

Experience
Fareportal  September 2014 - May 2015
TeleTech  May 2014 - July 2014
Sitel  January 2011 - March 2014
Alorica  December 2008 - December 2010
TeleTech Holdings  October 2004 - November 2008
Travelocity.com   January 2001 - October 2004
Citigroup  June 1992 - January 2001
Arlington Independent School District  August 1991 - June 1992
Burleson Independent School District  January 1991 - June 1991

Skills
Call Center, Customer Satisfaction, Customer Service, Coaching, Account Management, BPO, Outsourcing, Process Improvement, Operations Management, Business Process..., Quality Assurance, Team Building, Team Leadership, P&L Management, Organizational..., Program Management, Leadership Development, Contract Negotiation, Call Centers, Workforce Management, Training, Management, Project Management, Vendor Management, Analysis, Leadership, Customer Experience, CRM, Offshoring, Performance Management, Contact Centers, Team Management, Service Delivery, Call Center Development, Change Management, Cross-functional Team..., Inbound Marketing, Mergers & Acquisitions, Customer Retention, Integration, Telecommunications, Strategy, Strategic Planning, Consulting, Business Development, SLA, Resource Management, Mentoring

Education
Texas Christian University   1996 — 1998
Masters of Business Administration, Business Administration and Management, General

Texas A&M University-Commerce   1986 — 1990
BS, Mathematics

Experience
Traxo   April 2008 - Present
Harvard Business School Club of Dallas   January 2011 - Present
Travelocity.com   April 2006 - April 2008
World Choice Travel  June 2004 - March 2006
Travelocity  June 2003 - August 2003
Sabre Inc.  January 2002 - December 2002
Sabre Holdings  1995 - May 2002
Sabre Travel Network  1995 - 2002
Sabre Inc.  January 2001 - December 2001
Sabre Inc.  January 2000 - December 2000

Skills
Fundraising, Business Strategy, Start-ups, Online Marketing, New Business Development, Strategic Planning, Marketing Strategy, Business Planning, Negotiation, Product Development, Valuation, Entrepreneurship, Strategic Partnerships, Product Management, Competitive Analysis, E-commerce, Product Marketing, Due Diligence, Corporate Finance, Mergers, Account Management, Contract Negotiation, Online Advertising, Social Media, Executive Management, Strategy, Mergers & Acquisitions, Corporate Development, Financial Analysis, Leadership, Team Leadership, Management Consulting, Social Networking, Analysis, Budgets, Business Development, Entrepreneur, Acquisition Integration, Pricing Strategy, Finance, CRM, Analytics, Management, Integration, Venture Capital, Marketing, Market Research, Strategic Consulting

Education
Harvard Business School   2002 — 2004
MBA, Entrepreneurship/Entrepreneurial Studies

University of Texas   1991 — 1995
BBA, Finance, Economics, & Accounting

Bellaire High School   1988 — 1991

Experience
Victoria's Secret Direct  March 2014 - Present
Victoria's Secret Direct  December 2013 - March 2014
JP Morgan Chase  April 2010 - March 2013
Travelocity.com   April 2006 - April 2010
IAC- Interactive Corp.   May 2005 - March 2006
Priceline.com  September 2001 - May 2005
Drugstore.com  1999 - 2000
Corbis Corporation  1999 - 1999
Starwave Corp/Walt Disney Company   1996 - 1999

Skills
Product Strategy, Product Management, E-commerce, Product Development, Product Marketing, User Experience, Management, Online Marketing, Digital Marketing, Vendor Management, Negotiation, Project Management, Competitive Analysis, Strategic Partnerships, Analytics, Start-ups, Strategy, CRM, Online Advertising

Education
Franklin & Marshall College   1990 — 1995
B.A., History

The Gunnery   1987 — 1990

Experience
Vanderburg Consulting   April 2006 - Present
Mannatech  January 2008 - April 2009
Usability Sciences Corporation  June 2006 - 2008
La Quinta  June 2003 - March 2006
Travelocity.com   August 2000 - February 2003
Sabre, American Airlines Decision Technology, STIN   February 1990 - August 2000
Piedmont Airlines  January 1979 - February 1989

Skills
User Experience, E-commerce, Information Architecture, Web Analytics, Online Advertising, Online Marketing, Product Development, Strategy, SEO, Usability, Leadership, Product Management, Marketing, User Interface Design, Digital Strategy, Usability Testing, Social Media, Strategic Partnerships, Interactive Marketing, Business Intelligence, Digital Marketing, SEM, Email Marketing, Content Strategy, Content Management, Analytics, Google Analytics, Mobile Devices, Mobile Applications, Competitive Analysis, Mobile Marketing, CRM, User-centered Design, Web Content Management, Interaction Design, Web Project Management, User Experience Design, CMS, Web Marketing

Education
University of Texas at Dallas - Naveen Jindal School of Management   1991 — 1995
MBA

James Madison University   1973 — 1977
BS

Experience
Sabre Holdings  September 2011 - Present
Sabre Holdings  September 2009 - September 2011
Travelocity  September 2006 - August 2009
Travelocity.com   November 2003 - September 2006
Sabre Inc  November 1997 - November 2003
Singapore Airlines  September 1994 - November 1997

Skills
Tomcat, ITIL, TCP/IP, C, Weblogic, JDBC, NNCSS, Assembler, SNA, Problem Management, CCNA, TPF

Education
The University of Texas at Arlington—College of Business   2006 — 2008
MBA

Abilene Christian University   1991 — 1994

Harding University   1990 — 1991

Experience
Globant  August 2011 - Present
eBay Inc  June 2014 - March 2015
Technicolor  February 2013 - May 2014
BBVA  December 2012 - February 2013
Argentine Government - Bureau of Consumer Protection   October 2012 - December 2012
J.P. Morgan Chase   August 2011 - December 2011
OSDE  August 2010 - August 2011
Network Solutions  August 2009 - September 2010
Travelocity.com   August 2006 - August 2009
Globant  April 2006 - August 2009

Skills
Java, Agile Methodologies, Test Driven Development, JUnit, REST, Maven, JavaScript, Spring, Hibernate, SQL, Tomcat, Scrum, Scala, Node.js, Gradle, MongoDB, jQuery, Design Patterns, Team Leadership, Architecture, Async, Java Enterprise Edition, Amazon Web Services..., Relational Databases, Hadoop, Apache Kafka, NoSQL, Stored Procedures, Cucumber, Mockito, UML, BDD

Education
Universidad Centro de Altos Estudios en Ciencias Exactas   2007 — 2012
Engineering, Computer, Bachelor in Computer Engineering

Otto Krause   1996 — 2001

Experience
Travelocity.com   April 2007 - August 2008
PricewaterhouseCoopers  February 2001 - April 2007

Education
Emory University   2009 — 2014
PhD, Mathematics

Columbia University in the City of New York   2005 — 2006
MA, Statistics

Rutgers University-New Brunswick   1996 — 1999
BA, Mathematics

Experience
Mattel  July 2014 - Present
LeapFrog  November 2011 - July 2014
LeapFrog  January 2011 - October 2011
LeapFrog  March 2007 - December 2010
Pottery Barn Kids (Williams-Sonoma Inc.)   2004 - 2007
Red Herring Communications  2000 - 2002
Travelocity.com   1997 - 2000

Skills
Digital Marketing, Integrated Marketing, E-commerce, Online Marketing, Email Marketing, Web Analytics, PPC, Web Marketing, Advertising, SEM, CRM, Omniture, Consumer Products, Social Media Marketing, Online Advertising, Mobile Marketing, Digital Strategy

Education
San Francisco State University   2002 — 2004
Master of Business Administration (M.B.A.), Marketing

San Francisco State University   1991 — 1995
Bachelor's Degree, Communication and Media Studies

Experience
PRN  August 2015 - Present
IZ-ON Media  June 2014 - Present
IZ•ON Media  December 2009 - June 2014
Current TV  May 2006 - November 2009
Larry Levinson Productions, The Hallmark Channel   2005 - 2006
MTV  2005 - 2005
FilmOasis   2005 - 2005
Windmill Productions, TV Land   2004 - 2005
Hotwire  2000 - 2002
Travelocity.com   1996 - 2000

Skills
Copywriting, Video Production, Writing, Digital Media, Video, Content Strategy, Broadcast, Television, Media Production, Producing, Final Cut Pro, New Media, Post Production, Web Video, Broadcast Television, HD Video, Video Editing, Marketing Copy, Digital Copywriting, Avid Media Composer, Digital Signage

Education
University of California, Berkeley   1987 — 1991
Bachelor of Arts (BA), English Language and Literature/Letters

National University of Ireland, Galway   1990 — 1991
Latin

Video Symphony   2004 — 2004
Avid Video Editing

Experience
Sabre  April 2015 - Present
Travelocity.com   June 2008 - April 2015
SSInfotek   February 2006 - June 2008
Perot Systems  October 2000 - February 2006

Skills
Agile Methodologies, Business Process..., SOA, Enterprise Architecture, Web Services, Java Enterprise Edition, SDLC, JMS, Requirements Analysis, Application Architecture, SOAP, UML, Java, SQL, Weblogic, Spring, Struts, Tomcat, Hibernate, JUnit, Ant, JSP, Spring Framework

Education
Shanmugha Arts, Science, Technology and Research Academy   1993 — 1997
Bachelor of Engineering, Electrical and Electronics Engineering

Experience
LivingSocial  January 2013 - Present
Travelocity  August 2011 - January 2013
Travelocity.com   March 2008 - August 2011
Travelocity.com   February 2006 - March 2008
Ann Taylor  September 2002 - June 2004
Business Travel International  November 2000 - May 2004

Skills
Competitive Analysis, Account Management, Strategy, Online Travel, Product Management, Revenue Analysis, Sales, Contract Negotiation, E-commerce, Business Development, Sabre, Travel Management, E-distribution, Salesforce.com, Online Marketing, Leadership, Marketing Strategy, Pricing, Hotels, Microsoft Excel, Online Advertising, Trade Shows, Strategic Partnerships, Tourism, Yield Management, Business Planning, B2B, Travel Technology, Hotel Booking, International Sales, Web Marketing, Digital Marketing, Email Marketing, Marketing Management, Budgets, Business Strategy, Customer Retention, Business Travel, Leisure Travel, Hospitality

Education
Southern New Hampshire University   1997 — 1999
Bachelor of Science (B.S.)

Johnson and Wales University   1995 — 1997
Associate of Science (A.S.)

Experience
San Francisco Marriott Marquis hotel   October 2001 - Present
Travelocity.com   April 1998 - June 2001
Golden Bear Travel  April 1997 - April 1998
Runaway Tours, Inc   April 1991 - April 1997

Education
California State University-East Bay   2007 — 2011
M.S., Hospitality and Tourism

City College   2001 — 2002
Associate of Science, Culinary Arts and Hospitality

City College of San Francisco   1994 — 1996
Associate of Arts, Arts and Humanities

Experience
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas   January 2015 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas   January 2014 - Present
BCBS of Texas (HCSC)   February 2011 - Present
Voxai Solutions  December 2010 - February 2011
Convergys  May 2005 - December 2010
Travelocity.com   2004 - 2005
VarTec Telecom  2002 - 2004
Lowe's Home Improvement  1997 - 2000

Skills
IVR, Java, Telecommunications, Software Development, Unix, CTI, Speech Recognition, Agile Methodologies, Management, Networking, Integration

Education
The University of Texas at Arlington   1993 — 1997
BA, Management Information Systems

Experience
St. Monica School  June 2014 - Present
Dallas Area Schools   September 2011 - June 2014
Travelocity.com   March 2002 - January 2004
American Airlines  March 2001 - March 2002
American Airlines  July 1999 - March 2001
American Airlines  January 1998 - July 1999
Data Projections  May 1997 - June 1998

Skills
Sales, Marketing Strategy, Negotiation, Airlines, Marketing, Spanish, Account Management, Online Marketing, Strategy, Marketing Communications

Education
University of Notre Dame   1993 — 1997
B.A, Communications and Spanish

La Universidad Catolica
Santiago, Chile

Experience
Schnitzer Steel  August 2015 - Present
Stimson Lumber Company  December 2012 - December 2014
Wieden + Kennedy  2010 - 2010
Vine Solutions  January 2008 - September 2009
The Kelleher Corporation   May 2005 - January 2008
Mollie Stone's Markets  December 2004 - April 2005
MediaLive International, Inc   September 2003 - October 2004
Mosaica Education, Inc  April 2001 - February 2003
Travelocity.com   May 2000 - January 2001
MVX.COM Communications, Inc   June 1999 - January 2000

Skills
Payroll, Benefits Administration, Employee Benefits, General Ledger, Payroll Taxes, Journal Entries, Ceridian, Garnishments, Mas 90, COBRA, 401k, HRIS, Onboarding, Open Enrollment, ADP Payroll

Education
College of Marin
Accounting, General Business; Math and Computers

Experience
Travelocity.com   July 2013 - Present
Soundonsight.org   2011 - Present
Bart and Urby’s Downtown Bar and Bistro   November 2010 - August 2013
Wasalasky Construction   March 2008 - November 2010

Skills
Acting, Broadcast, Customer Service, Contractors, Film Production, Food & Beverage, Internet, Journalism, Microsoft Office, Microsoft Excel, Microsoft Word, Project Management, Social Media, Social Networking, PowerPoint, Proofreading, Publishing, Painting, Quality Control, Restaurants, Renovation, Research, Sports, Small Business, Tourism, Typing, Video, Video Production, Video Editing, Writing, Creative Writing, XP, Time Management, News Writing, Hotels, Facebook, Content Writing, Content Strategy, Web Content, AP Style, Windows XP, Web Content Management, Content Management, SEO copywriting, Newsletters, Copy Editing, Blogging, Copywriting, Marketing Copy, Freelance Writing

Education
Luzerne County Community College   2003 — 2006
Associate's degree, Journalism

James M. Coughlin