Unger & Associates
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Unger & Associates Employees
Ken's Vapor Shop, LLC August 2013 - Present
Securus Technologies June 2011 - April 2012
Medco Health Solutions June 2007 - March 2011
Xerox (fka Affiliated Computer Service) December 2005 - May 2007
USA Mobility November 2000 - May 2005
USA Mobility May 2000 - November 2000
USA Mobility September 1998 - May 2000
USA Mobility July 1994 - September 1998
Household Finance September 1993 - July 1994
Unger & Associates November 1991 - August 1993
Skills
Process Improvement, Call Center, Performance Metrics, Telecommunications, Cross-functional Team..., Operations Management, Six Sigma, Business Process..., Forecasting, Strategic Planning, Analysis, Budgets, Process Engineering, Financial Analysis, Microsoft Excel, Wireless, A/R collections, Bankruptcy, Student Loans, Financial Reporting, Teamwork, Business Analysis, Project Management, Team Building, Team Leadership, Call Centers, Workforce Management, Performance Management, Management, Vendor Management, Leadership, Business Planning, Customer Service, Outsourcing, Avaya, Customer Satisfaction, Change Management, Training, Software Documentation, Project Planning, Human Resources, Pricing, Customer Experience, Program Management, Payroll, Troubleshooting, Customer Retention, Access, Contract Management, Sales
Education
Panola College 1983 — 1985
Associate of Science (A.S.), Accounting, English Lit, Voice
Hutchins Graphic Design May 2003 - Present
King & Associates May 1987 - April 2003
Unger & Associates May 1983 - April 1987
Skills
Posters, Graphic Design, Catalogs, Corporate Identity, Brochures, Typography, Brand Development, Pre-press, Marketing, Graphics
Education
Columbus College of Art & Design 1973 — 1977
BFA, Advertising Design
Transplace February 2001 - Present
Unger & Associates 1996 - 1997
Unger & Associates 1996 - 1997
Unger & Associates 1996 - 1997
Unger & Associates 1996 - 1997
Unger & Associates 1996 - 1997
Unger & Associates 1996 - 1997
Unger & Associates 1996 - 1997
Skills
TMS, Application Development, Oracle SQL, SharePoint, Business Analysis, 3PL, Quality Assurance, Business Process..., Logistics, Team Leadership, Requirements Analysis, XML, EDI, PL/SQL
Education
Baylor University 1978 — 1982
BA, Computer Science
Palo Alto Medical Foundation Online LiaisonFootwear Etc.March 2008 - August 2011
AT&T April 1998 - July 2007
Unger & Associates April 1993 - April 1998
Skills
Customer Service, Data Entry, Word
Education
California State University-East Bay 1983 — 1987
PMA Consulting, LLC April 2014 - Present
A F Vail & Company 2008 - Present
The Charlotte Observer 2007 - 2008
Unger & Associates 1994 - 1996
American Medical Association 1991 - 1993
Sidley Austin 1989 - 1991
Skills
Non-profits, Fundraising, Public Speaking, Volunteer Management, Strategic Planning, Grants, Event Planning, Grant Writing, Workshop Facilitation, Management Consulting, Project Management, Report Writing, Policy Analysis, Strategic Communications, Collaborative Leadership, Community Development, Nonprofits
Education
University of Michigan Law School 1986 — 1989
J.D., Law
Northwestern University 1982 — 1986
B.A., History
County of San Diego September 2003 - Present
City of Fort Worth May 1999 - September 2003
Unger & Associates May 1993 - May 1999
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Teaching, Public Speaking, Budgets, Strategic Planning, Editing
Education
The University of Texas at Dallas 1998 — 2000
Master of Public Administration (MPA)
University of Notre Dame 1988 — 1992
Bachelor of Business Administration (B.B.A.), Marketing