Experience
United Health Group  August 2007 - Present
UnitedHealth Group  April 2006 - August 2007
Uniprise   May 2004 - April 2006
ClientLogic  September 2003 - May 2004
Medco  August 2000 - September 2003
Publishers Circulation Fulfillment  November 1998 - August 2000

Skills
Six Sigma, Process Improvement, Call Center, Operational Excellence, Change Management, Business Process..., Process Engineering, Mentoring, Program Management, Cross-functional Team..., Coaching, DMAIC, Quality Assurance, Call Centers, Operations Management, Management, Lean Manufacturing, Training, Leadership, Black Belt, Forecasting, Kaizen, Analysis, Healthcare, Business Analysis, Metrics, Quality Management, Visio, Business Process, Team Building, Performance Management, Performance Improvement, Project Portfolio..., Continuous Improvement, Strategy, Consulting

Education
Western Governors University   2008 — 2010
MBA, Management & Strategy

Caldwell University   2002 — 2005
BS, Business

Experience
Health Care Cost Institute (HCCI)   August 2014 - Present
FocalPointe Group  October 2008 - Present
OptumInsight  April 2014 - August 2014
UnitedHealth Group  September 2010 - April 2014
United Benefit Services  June 2009 - September 2010
UnitedHealth Group  March 2007 - June 2009
eLoyalty, a TeleTech Company  July 2000 - October 2008
Uniprise   September 2006 - March 2007
Definity Health  February 2006 - September 2006
UnitedHealth Group  August 2005 - February 2006

Skills
Customer Service, Microsoft Excel, PowerPoint, Microsoft Word, Microsoft Office, Change Management, Business Analysis, Process Improvement, Organizational..., Business Strategy, Program Management, Strategy, Analysis, Management Consulting, Business Process..., Management

Education
Lake Forest College   1993 — 1997
Bachelor of Arts (BA), Mathematics and Economics, Magna Cum Laude

Experience
IMA, Inc.   November 2013 - Present
Mercer  December 2011 - November 2013
Gabriel, Roeder, Smith & Co.   June 2006 - June 2011
Uniprise   September 2005 - June 2006
Buck Consultants  June 2004 - September 2005
Watson Wyatt  March 2002 - June 2004
Mutual of Omaha  1991 - 2002

Skills
Employee Benefits, Health Insurance, Strategic Planning, Marketing, Defined Benefit, Leadership, Benefits Administration, Executive Pay, Sales, ERISA, Deferred Compensation, Defined Contribution, Insurance, Sales Operations, Health Care Reform, Health Policy, HIPAA, Forecasting, 401k, COBRA, Consulting, Business Strategy, Retirement, Disability Insurance, Workforce Planning, Managed Care, Talent Management, Personnel Management, Financial Analysis, Incentive Programs, Life Insurance, Compensation & Benefit, Human Capital, Brokers, HR Consulting, Performance Management, Medicare, Sales Support, Mergers & Acquisitions, Human Resources, Executive Management, Legal Compliance, Pensions, Team Building, New Business Development, Account Management

Education
California State University-Long Beach
Bachelor of Science (BS), Psychology

Pepperdine University
Master of Business Administration (MBA), Business Administration and Management, General

Experience
Arizona Army National Guard ~ company lost government contract   September 2014 - December 2014
New Mexico Department of Workforce Solutions ~ awarded severance package   September 2012 - October 2013
Southwest Communication Systems, Inc. ~ local office closed   August 2009 - February 2011
LifeMasters Supported SelfCare, Inc. ~ corporation filed for bankruptcy   February 2008 - September 2008
Finlandia Custom Homes, Inc. ~ business closed   May 2005 - January 2008
Uniprise   September 2002 - April 2005
Sprint PCS  May 1999 - October 2001
US Navy  March 1977 - September 1998

Skills
Program Management, Strategic Planning, Managed Care, Training, Insurance, Cross-functional Team..., Military, Change Management, Leadership, Six Sigma, Team Building, Process Improvement, Leadership Development, Technical Recruiting, Business Process..., Coaching

Education
Troy University
Masters of Science, Management, 3.91

Auburn University
Bachelor of Science, Business Finance, 3.68

Experience
Pratt & Whitney  January 2015 - Present
Wellpoint/Anthem Blue Cross & Blue Shield   December 2013 - December 2014
Post University  June 2013 - November 2013
Pitney Bowes  April 2012 - April 2013
Yale University  October 2011 - May 2012
OptumInsight  October 2007 - October 2011
INGENIX (UNITED HEALTH GROUP)   October 2007 - July 2011
Uniprise   January 2003 - October 2007
UNIPRISE (UNITED HEALTH GROUP)   January 2003 - October 2007
Anthem BC&BS  January 1994 - December 2002

Skills
Business Intelligence, Process Improvement, Program Management, Access, Data Analysis, Project Management, Management, Analysis, Microsoft SQL Server, Databases, Data Warehousing, Testing, Microsoft Excel, User Acceptance Testing, Business Requirements, SDLC, Business Analysis, Visio, Business Process, Requirements Gathering, Requirements Analysis, Software Documentation, Vendor Management, SharePoint, Business Process..., Integration, Software Project...

Education
Babson College
Masters; MBA, Finance

Holy Cross College
Bachelors, Economics/Accounting

Gateway Technical College   2010 — 2012
Computer Science (non, program

Gateway Technical College   2011 — 2011
Certificate, Medical Billing and Coding Assoc.

MBA
Babson, MBA-Finance

Experience
IPRO  March 2015 - Present
WellPoint  March 2013 - July 2014
WellPoint  May 2010 - March 2013
WellPoint  October 2009 - May 2010
WellPoint  October 2007 - October 2009
WellPoint  November 2002 - October 2007
Uniprise   January 2001 - January 2002
TACONIC FARMS, INC  January 1997 - January 2001

Skills
Six Sigma, Management, Leadership, Process Improvement, Change Management, Budgets, Customer Service, Business Analysis, Business Process..., Program Management, Policy, Project Portfolio..., Project Management, PMP, Business Process, Call Centers, Access, Staffing Models, Operating Budgets, Quality Assurance, PMO, Visio, Healthcare, Human Resources, Recruiting, Insurance, Resource Management, Analysis, Microsoft Project

Education
Walden University   2014 — 2016
Doctor of Philosophy (Ph.D.), Forensic Psychology

Walden University   2012 — 2014
Master's Degree, Project Management, 3.4

Villanova University   2012 — 2012
Certification, Six Sigma Master Black Belt, 4.0

ITT Technical Institute-Albany   2007 — 2011
Bachelor of Business Administration (B.B.A.), Project Management, 3.4

The Boyd School   1991 — 1992
Graduate, Travel and Business Careers; Travel and Tourism

Coxsackie Athens Junior/Senior High School   1987 — 1991
Graduate

Experience
Centene Corporation  April 2015 - Present
Mallinckrodt Pharmaceuticals  September 2007 - April 2015
Uniprise   2004 - 2007
NCO Financial Systems  2003 - 2004
Bank One  1998 - 2003

Skills
Managed Care, Pharmaceutical Industry, Medical Devices, Access, Cognos, Contract Management, Government Contracting, Healthcare, JD Edwards, Microsoft Excel, Microsoft Office, Microsoft Word, Outlook, Pricing, Process Improvement, Sales Operations, Training, Sales

Education
Missouri State University   1994 — 1998
Bachelor of Fine Arts (BFA), Dance

Experience
Carlson Orthodontics   March 2013 - Present
Entrepreneur Fund   June 2009 - May 2012
Praying Pelican Missions  May 2006 - June 2009
Uniprise   January 1996 - August 2001

Skills
Project Management, Organization, Marketing management, Event Planning, Customer Service, Customer Relations, Marketing Management

Education
University of Minnesota-Twin Cities   1989 — 1992
Bachelor of Science, Psychology

University of Minnesota-Duluth   1987 — 1988
Bachelor of Science (B.S.), Education

Augsburg College   1986 — 1987
Education

Experience
Genentech  August 2009 - Present
Genentech, Inc.   January 2009 - August 2009
United Health Group  2000 - 2005
UnitedHealth Group  2000 - 2005
Uniprise   2000 - 2005
UnitedHealthcare  1998 - 2000
Prudential Healthcare  1988 - 1997

Skills
Health Economics, Oncology, Outcomes Research, Managed Care, Product Launch, Biotechnology, Medical Affairs, Pharmaceutical Industry, Strategic Planning, Market Access, Immunology, Hospitals, Strategy

Education
Rush Medical College of Rush University Medical Center   1973 — 1977
MD, medicine

Harvard University   1965 — 1969

Experience
Accenture  September 2011 - Present
Various Higher Education Institutions   2007 - Present
MultiPlan  May 2008 - September 2011
Spinal Designs International   October 2007 - May 2008
OptumInsight  December 2006 - October 2007
Hennepin County  August 2006 - December 2006
Aspen Medical Group Allina Hospitals & Clinics   August 2005 - August 2006
Uniprise   January 2005 - July 2005
Health Dimensions Group, formerly Chris Jensen Health & Rehab   March 2004 - September 2004
SMDC Essentia Health   April 2002 - March 2004

Skills
Operations Management, Operational Planning, Project Direction, Contract Negotiation, Pricing Strategy, Microsoft Office, Program Management, Revenue Cycle, Physician Practice..., Physician Recruitment, Recruitment/Retention, Quality Assurance, Business Process Design, Business Process..., Policy Writing, Instructional Design, Classroom Instruction, Credentialing, Curriculum Development, Data Analysis, Management Consulting, Human Capital, Organizational..., Management, Leadership, Research, Strategic Planning, Healthcare Management, Teaching, Policy, Healthcare, Project Planning, Budgets, Fundraising, Business Strategy, Change Management, Talent Management, Leadership Development, Nonprofits, Interviews

Education
The College of St. Scholastica   2005 — 2007
Master of Arts, Management, Healthcare Administration, Human Resource Management, 3.7 / 4.0

The College of St. Scholastica   2001 — 2005
Bachelor of Arts, Management, Healthcare Informatics & Information Management, Computer Science & Information Systems, 3.4 / 4.0

Experience
UnitedHealthcare  March 2015 - Present
Optum  February 2010 - March 2015
UnitedHealthcare  September 2005 - February 2010
UnitedHealthcare  April 2004 - August 2005
UnitedHealthcare  June 2002 - April 2004
Uniprise   May 1999 - June 2002
Optum  July 1998 - May 1999
Optum  March 1998 - July 1998
SmithKline Beecham  July 1995 - March 1998

Skills
Disease Management, Healthcare Management, Utilization Management, Nursing, Performance Management, Project Management, Training, HMO, Key Account Management, Utilization Review, Pharmacy Benefit..., Health Insurance, Case Management Services, Medical Case Management, Clinical Data Management, Client Presentation, Manage Client..., Client Relations Skills, Staff Management, Regulatory Requirements, Regulatory Affairs, Clinical Monitoring, Six Sigma, Sales Operations, Nursing Care, Nursing Management, Clinical Performance..., Appeals and Grievances, Sales Presentation..., Call Center Development, Compliance, National Account..., Hospice, Inpatient Rehabilitation, Sales Support, Product Management, Project Execution, Software Training, Subacute Nursing, Clinical Supervision, Benefit Interpretation, Long Term Care Nursing, Yellow Belt Certified, Green Belt trained, Healthcare, Managed Care, Population Health, Healthcare Consulting, Operations Management

Education
University of Texas at Tyler   2013 — 2016
Master of Business Administration (M.B.A.), Healthcare Management, GPA 3.91

Metropolitan State University
Bachelor of Science (B.S.), Business Administration, GPA 3.84

Normandale Community College
Associate Degree in Science, Nursing (RN), GPA 3.45

Experience
North Carolina A&T State University  September 2012 - Present
VF Sportswear/Nautica   February 2012 - September 2012
First State Bank  September 2010 - August 2011
First State Bank  February 2009 - August 2011
First State Bank  February 2008 - August 2011
First State Bank  September 2007 - August 2011
First State Bank  May 2005 - August 2011
First State Bank  November 2001 - August 2011
Uniprise   October 2000 - July 2001
CIT  2000 - 2001

Skills
Banking, Credit, Cash Management, Loans, Customer Service, Auditing, Leadership, Management, AML, Sales, Risk Management, Training, Teamwork, Time Management, Business Analysis, Employee Benefits, Accounting, Credit Risk, Coaching, Finance, Financial Risk, Access, Negotiation, Credit Analysis, Administration, Human Resources, Budgets, Financial Analysis, Team Building, Insurance, Commercial Banking, Commercial Lending, General Ledger, Process Improvement, Invoicing

Education
Averett University   2010 — 2013
Business

Danville Community College   2000 — 2002
A. A. S, Information Systems Technology

Experience
Consultant  June 2015 - Present
Kane Financial Services, LLC.   April 2014 - June 2015
Parallon  2012 - April 2014
HCA  October 2002 - April 2014
SunTrust Bank  December 2005 - August 2006
SunTrust Bank  August 2001 - October 2002
Uniprise   April 1999 - May 2001

Skills
Medical Terminology, HIPAA, Customer Service, Hospitals, Microsoft Excel, Microsoft Word, Office Administration, Employee Benefits, Access, Medicaid, Health, Microsoft Office, Nonprofits, Networking, PowerPoint, Healthcare, Elder Care, Healthcare Consulting, Long-term Care, Self Pay, Medical Billing, uninsured, Discharge Planning, Patient Advocacy, Disability Insurance

Education
University of Phoenix   2002 — 2006
Bachelor of Business Science, Business Administration and Management, General

Everest Institute formerly Bryman Technical Institute Brookline, Ma   1994 — 1995
Medical/Clinical Assistant, Graduate

Centers for Medicaid and Medicare Services   2013 — 2014
Certified Application Counselor, Medical Insurance Specialist/Medical Biller

Experience
The Haugen Agency   August 2015 - Present
US Bank  January 2014 - June 2015
SUPERVALU  November 2011 - January 2014
Synico Staffing, Inc.   October 2010 - October 2011
Carlson Companies  February 2006 - November 2009
Carlson Companies  2006 - 2009
Uniprise   November 2002 - February 2006

Skills
Employee Relations, Microsoft OneNote, Microsoft Excel, Outlook, PeopleSoft, Recruiting, Employee Training, Visio, Performance Management, Administrative..., Human Resources, Team Building, Customer Service

Education
St. Cloud State University - Herberger Business School
BA, Communications, English

Experience
KEPRO  April 2011 - Present
PFMS   2008 - 2009
The Hartford  2004 - 2007
Uniprise   2003 - 2004
Sistema Universitario Ana G. Méndez (SUAGM)   1999 - 2001
Cooperativa Seguros Vida de Puerto Rico   1991 - 1997

Skills
Supply Chain Management, Process Improvement, Change Management, Employee Benefits, Human Resources, Consulting, Medicare, Policy, Training, Microsoft Excel, Customer Service

Education
University of Puerto Rico-Rio Piedras   1982 — 1987
Bachelor of Science (BS), Natural Sciences

Experience
Improvement Systems Consulting   2015 - Present
Cliffs Natural Resources  February 2009 - February 2015
Uniprise   February 2005 - February 2007
UnitedHealth Group  April 1999 - February 2007

Skills
Continuous Improvement, Business Process..., Lean Six Sigma, DMAIC, Theory of Constraints, Organizational Design, Large Group Facilitation, Systems Analysis, Statistical Tools, DFSS, Facilitation, Variation Reduction, Root Cause Analysis, Kepner-Tregoe, Critical Chain Project..., Project Management, Microsoft Technologies, Minitab, Process Modeling, Reliability Engineering, Data Analysis, Database Design, Quality Assurance, Quality Management, Health Insurance, Leadership Development

Education
Concordia University-St. Paul   1995 — 1999
Bachelor's degree, Business Administration and Management, General, 3.8

University of Minnesota Duluth   1992 — 1994
Bachelor of Business Administration (BBA), Business Administration and Management, General

Experience
Optum Health Services (Canada) Ltd.   February 2014 - Present
Benefitfocus  September 2012 - January 2014
Town Planner  November 2008 - December 2012
Modulant  July 2009 - March 2011
SPAWAR  2009 - 2010
Oppenheimer & Co.   July 2006 - September 2008
Uniprise   April 2003 - July 2006
Morgan Stanley Dean Witter  1997 - 2002
UPS  September 1995 - September 1997
PaineWebber, Inc.   1982 - 1995

Skills
Leadership, Advertising, Software Development, Strategic Planning, Project Management, Customer Service, Team Building, Data Center, Business Development, SDLC, Social Media, Marketing Strategy, Business Analysis, Microsoft Office, Management, Program Management, Marketing

Education
City University of New York City College   1979 — 1980

Experience
UnitedHealth Group  September 2007 - Present
Uniprise   January 2007 - September 2007

Skills
Health Insurance, Managed Care, Strategic Planning, Business Development, Leadership, Sales, Vendor Management, Employee Benefits, Brokers, Healthcare, Health Policy, Medicare, Benefits Administration, Proposal Writing, Account Management, Data Analysis, HIPAA, Underwriting, Insurance, Team Building, Cross-functional Team..., Process Improvement, Business Process..., Training, Analysis, Program Management, Sales Operations, Business Analysis, Competitive Analysis, Strategy, Analytics, RFP, Marketing, New Business Development, Access, Strategic Partnerships, Salesforce.com, CRM, Health Care Reform, Health Savings Accounts, Forecasting, Business Planning, Relationship Management, Business Intelligence, Project Management, Management, Mergers & Acquisitions, Market Research, Business Strategy, Lead Generation

Education
University of Maryland College Park   2000 — 2004
Legal Studies

Experience
Accenture Mortgage Cadence  March 2013 - Present
Mortgage Cadence  December 2011 - March 2013
Prime Alliance Solutions   March 2011 - December 2011
Solution Design Group  February 2010 - December 2011
Bridgz Marketing Group  August 2010 - March 2011
Health Partners  June 2010 - February 2011
Patterson Companies, Inc.   March 2010 - April 2010
OptumHealth Financial (United HealthCare)   August 2008 - February 2010
UnitedHealth Group - OptumHealth Financial Services   March 2007 - July 2008
Uniprise   January 2006 - February 2007

Skills
Process Improvement, Business Process..., Program Management, Quality Assurance, Software Documentation, Business Process, Certified Scrum Master..., Certified Scrum Product..., Testing, User Acceptance Testing, Business Requirements, Change Management, Visio, Management, Access, SDLC, Business Analysis, Requirements Analysis, Project Management, Agile Methodologies, Consulting, Scrum

Education
The College of St. Scholastica   2001 — 2007
Bachelor of Arts, Accounting and Business Management

The George Washington University - School of Business   2009 — 2009
Business Analysis

Mortgage Bankers Association   2015 — 2015
School of Loan Origination IGOL, Mortgage

Experience
AMD Global Telemedicine, Inc.   September 2014 - Present
Vidyo  November 2011 - June 2014
EMC Computer Systems  September 2009 - November 2011
Soapstone Networks  October 2007 - March 2009
Enterasys  June 2006 - October 2007
Starbak Communications  October 2003 - June 2006
Sockeye Networks  October 2001 - April 2003
Celox Systems   October 2000 - October 2001
Cisco Systems  July 1998 - September 2000
Uniprise   1997 - 1998

Skills
Solaris, c++, Java, linux, Multithreading, Software Development, Perl, Linux, C++

Education
University of Massachusetts, Amherst   1970 — 1978
BS & MS, Mathematics

Fairleigh Dickinson University   1979 — 1980
Adjunct Faculty

Experience
Akamai Technologies  June 2010 - Present
RCAB   2014 - 2014
RCAB   2014 - 2014
RCAB   2014 - 2014
Avid Technology  December 2007 - June 2010
Dialogic, Inc.   2003 - December 2007
Legra Systems   2002 - 2003
Sockeye Networks  2001 - 2003
Cisco Systems  1998 - 2001
UniPrise   1997 - 1998

Skills
Agile, Scrum, Real-time Software..., Embedded Systems, Quality Assurance, Storage, Software Development, C++, Linux, Product Development, C, Unix, Distributed Systems, Object Oriented Design, Integration, Software Engineering, System Architecture, SQL, Program Management, Operating Systems, Software Project..., Automation, Multithreading, Security, MySQL, Cloud Computing, Wireless, SaaS, Telecommunications, OOP, Enterprise Software, HTML, SDLC, Agile Methodologies, Architecture, Start-ups, Virtualization

Education
Dartmouth College   1978 — 1985
BA

Middlesex Community College

Msgr. Farrell

Experience
Novation  June 2013 - Present
OptumHealth  October 2008 - June 2013
Uniprise   January 2005 - September 2008
UnitedHealthcare  January 2003 - December 2004
Deloitte Consulting  July 1998 - January 2003
Third Wave Systems  February 1997 - May 1998
Dassault Systemes  June 1995 - January 1997

Skills
Strategy, Cross-functional Team..., Healthcare, Product Development, Process Improvement, New Business Development, Program Management, Analytics, Product Management, Project Management, Account Management, Six Sigma, SDLC

Education
Brown University
PhD, Engineering

Brown University
MS, Applied Mathematics

Carnegie Mellon University
MS, Engineering

University of the Philippines
BS, Civil Engineering

Experience
The Travelers  October 2007 - Present
Uniprise   August 2006 - October 2007
MassMutual Financial Group  June 2001 - August 2006
Amerifit Nutrition   1997 - 1999

Education
University of Hartford   2005 — 2008
MBA

The University of Connecticut School of Business   1997 — 2001
Bachelor of Science, Finance

University of Connecticut   1997 — 2001

Experience
UnitedHealthcare  January 2015 - Present
UnitedHealthcare Public Sector - National   2006 - Present
UnitedHealthcare  1997 - Present
Uniprise   2001 - 2004
ValueOptions  1989 - 1992

Skills
Employee Benefits, Managed Care, Medicare, Healthcare, Health Insurance, Management, Health Policy, Account Management, Process Improvement, Call Centers, Insurance, Leadership, Executive Management, Sales, Training, Health Savings Accounts, Customer Retention, CRM, Provider Relations

Education
New York College of Health Professions   1971 — 1978
Associate of Science, Radiologic Technology

Experience
Synchronoss Technologies  July 2015 - Present
Synchronoss Technologies  October 2014 - July 2015
Dovetail Systems  September 2013 - October 2014
ACI Worldwide  February 2013 - September 2013
Online Resources  August 2011 - February 2013
i3  June 2011 - August 2011
Online Resources  July 2006 - June 2011
United Healthcare  December 1997 - July 2006
Uniprise   1997 - 2006
United Healthcare  1997 - 2006

Skills
Leadership, Business Analysis, PMP, Agile Methodologies, Software Project..., SDLC, Program Management, Vendor Management, PMO, Integration, Requirements Analysis, IT Strategy, Project Portfolio..., Agile Project Management, Requirements Gathering

Education
Centenary College   2007 — 2009
Bachelors of Science in Business Administration, Business Administration

The Chubb Institute   2001 — 2002
Diploma in Java Web Development

The Chubb Institute   1997 — 1998
Diploma in Mainframe Application Programming

Experience
UnitedHealth Group  Director, ClaimsUnited Health Group2006 - Present
Uniprise   2000 - Present
UHG  1995 - Present
United Healthcare  1988 - Present

Skills
Insurance, Managed Care, Process Improvement, Health Insurance, Healthcare

Education
University of Connecticut

Experience
Self-employed  January 2008 - Present
Singing Wood Marimba   February 2002 - Present
Creative Labs  2000 - 2008
Creative Labs / EMU Systems   2000 - 2008
Metaware   1997 - 1999
Uniprise   1995 - 1996
Wang Laboratories  1993 - 1995
Wang Laboratories  1986 - 1993
spartacus   1985 - 1986
honeywell  1983 - 1985

Skills
Software Development, DSP, Firmware, Assembly, C, Digital Signal..., PowerPC, Programming, Debugging, Digital Signal..., Processors, Compilers, Unix, Architecture, Software Design, Software Engineering

Education
Northeastern University   1983 — 1985
BS, Engineering

James Madison University   1976 — 1979
Biology, Psychology

Experience
United Health Care Community and State   December 2012 - Present
OptumHealth  September 2009 - December 2012
OptumHealth  March 2007 - September 2009
Uniprise   May 2005 - August 2007

Skills
Health Insurance, Healthcare, Health, Insurance, Strategic Planning, Managed Care, Employee Benefits, Health Policy, Management, Strategy, Healthcare Management, Team Building, Leadership, Cross-functional Team..., Medicaid, Process Improvement, Healthcare Information..., Medicare, Sales, HIPAA, Program Management

Education
Montclair State University   1986 — 1990
BS, Political Science

Experience
Adecco  June 2011 - Present
Regency Home Healthcare  June 2009 - August 2010
Uniprise   August 2003 - May 2006

Skills
Experienced Mediator..., Quality Assurance..., Office and HR Management

Education
University of Wisconsin-Superior   2007 — 2008
Post-secondary Certificate (19 credits), Mediation and Conflict Resolution

The College of St. Scholastica   1999 — 2004
B.A., Management

Experience
CareCore National  May 2014 - Present
CareCore National  January 2010 - May 2014
Fallon Community Health Plan  September 2005 - April 2010
Uniprise   May 2002 - September 2005
Warehouse Services, Inc.   2000 - 2002

Skills
Leadership, Organizational..., Team Leadership, Leadership Development, Cross-functional Team..., Strategic Leadership, Situational Leadership, Claims Management, Claims Resolution, Claims Handling, Claim, Managed Care, Medicare, Healthcare, Health Insurance, Call Centers, Customer Service, Operations Management, Change Management, Strategic Planning, Succession Planning, Manufacturing..., Military Leadership, Military Operations, Military Experience, Six Sigma, Six Sigma Black Belt, Six Sigma Champion

Education
Columbus State University   1988 — 1990
BS, Political Science

Experience
UnitedHealth Group  June 2010 - Present
UnitedHealth Group  March 2009 - June 2010
Hartford Life  July 2007 - January 2009
United Healthcare  June 2006 - June 2007
United Behavioral Health  January 2004 - June 2006
United Healthcare  June 2003 - January 2004
Uniprise   September 1996 - June 2003

Skills
MS Project, Access, Microsoft Excel, Microsoft Word, PMBOK, Iterative, SDLC, Business Analysis, Requirements Gathering, Business Requirements, Process Improvement, Health Insurance, Business Process..., Waterfall, SharePoint, User Acceptance Testing, Requirements Analysis, Project Management, Business Process, Healthcare, Gap Analysis, Healthcare Information..., Business Process Mapping, Quality Center, Customer Service, Testing, Six Sigma, Visio

Education
University of Saint Thomas - School of Business   1996 — 2001
MBA

University of Minnesota-Morris   1985 — 1989
BA

Experience
Systel Business Equipment  May 2013 - September 2014
Anthology of Poetry, Inc   May 2006 - May 2013
US Airways  August 2004 - May 2006
Uniprise   September 2001 - March 2004

Skills
Microsoft Office, Process Improvement, Customer Service, Manufacturing, Leadership, Training, Sales, Customer Satisfaction, Management, Analysis, Quality Assurance, Six Sigma, Marketing, Account Management, Recruiting, Team Building, Business Process..., Call Centers

Education
Mercy College
Business Administration and Management, General

The University of Connecticut
Math and Physics

Experience
UnitedHealth Group  January 2015 - Present
UnitedHealth Group  July 2011 - December 2014
UnitedHealth Group  November 2007 - July 2011
OptumHealth  2006 - 2007
United Health Group  2006 - 2007
OptumHealth  June 2004 - February 2006
Ovations  September 2002 - June 2004
Uniprise   February 1996 - September 2002

Skills
Project Planning, User Acceptance Testing, Testing, Healthcare, SDLC, Process Improvement, Cross-functional Team..., Business Analysis, Vendor Management, HIPAA, Health Insurance, Program Management, Managed Care, Project Management, Quality Assurance, Integration, Leadership, Six Sigma, Medicare

Education
University of Minnesota - Carlson School of Management   1989 — 1993
MBA, Strategic MGMT and IT

Southwest Minnesota State University   1979 — 1983
BET, Mechanical Engineering Tech, Comp Sci minor

Experience
United Healthcare  February 2010 - June 2012
Uniprise   January 2004 - February 2010

Skills
Insurance

Education
Bellevue Community College   2012 — 2014

Experience
City of Cedar Rapids  2005 - Present
Uniprise   May 2000 - December 2001
The College of St. Scholastica  May 1994 - May 2000

Skills
Organizational..., Employee Training, Customer Service, Leadership Development, Employee Relations, Resume Writing, Policy, Training, Performance Management, Public Speaking, Staff Development, Employee Engagement, Recruiting, Coaching, Executive Coaching, Succession Planning, Benefits Administration

Education
National-Louis University   1998 — 2001
Doctor of Education (EdD), Adult and Continuing Education and Teaching

The College of St. Scholastica   1988 — 1990
Master of Arts (M.A.), Management

University of Iowa   1977 — 1980
Bachelor of Music, Music Education

Experience
Wells Fargo  July 2014 - Present
HomeStreet Bank  May 2013 - May 2014
Bank Of America  April 2012 - March 2013
Best Buy  November 2010 - February 2012
Uniprise   August 2009 - October 2010

Skills
Manual Testing, Test Planning, Test Cases, Web Applications, SDLC, Agile Methodologies, Mobile Devices, Software Quality..., Android, iOS, Microsoft Office, Selenium, Cloud Computing, Linux, Cisco Technologies, Network Security, Analytical Skills, ALM, SQL Server Management..., XML Databases, Bugzilla, HP Quality Center, HP QTP

Education
California State University-Hayward
Bachelors of Computer Science

Evergreen Valley College
Associates in Science

Experience
BlueShield of CA  November 2008 - Present
Blue Shield of California  2008 - Present
Uniprise   August 2005 - October 2008

Education
Lynn University   2003 — 2005
BA, Communications; Broadcasting

Experience
Pepsi Bottling Group  May 2009 - Present
Uniprise   January 2005 - May 2009
Brooks Eckerd Pharmacy  December 2003 - December 2004

Skills
Leadership, Forecasting, Customer Service, Account Management, Team Leadership, Budgets, Process Improvement, Team Building, Performance Management, CRM, Employee Relations, Human Resources, Recruiting, Sales, Microsoft Office, Retail, Management, Time Management

Education
University of North Carolina at Wilmington   1998 — 2002
BA, Leisure Service Management

Experience
Fisher Scientific  May 2006 - Present
Thermo Fisher Scientific  2006 - Present
United Behavioral Health  November 2003 - March 2006
Uniprise   October 2002 - October 2003
United Health Care  October 2000 - October 2002

Education
Grambling State University   1994 — 1996
Masters Public Administration, State and Local Government

Grambling State University   1990 — 1994
Bachelor of Arts, Political Science

Experience
Wal-Mart  2011 - Present
CIGNA Healthcare  September 2008 - November 2010
Affiliated Computer Services  2007 - 2008
ACS Healthcare Solutions  2007 - 2008
NMHC  2006 - 2007
informedRx, an SXC company   2006 - 2007
United Healthcare  2001 - 2005
Uniprise   2001 - 2005

Skills
Process Improvement, Leadership, Strategy, Management, Recruiting, Call Centers, Employee Relations, Vendor Management, Operations Management, Workforce Management, Customer Experience, Team Building

Education
University at Albany, SUNY
B.S., Communications

Experience
Aetna  2004 - 2005
Uniprise   1997 - 2004
UnitedHealthCare  1996 - 2004

Education
University of Hartford   2001 — 2003
MBA, Health Care

Southern Connecticut State University   1991 — 1995
BS, Public Health

Experience
Blue Cross and Blue Shield of Minnesota  August 2012 - Present
Blue Cross Blue Shield of Minnesota  October 2010 - August 2012
IBM Global Business Services  April 2010 - October 2010
Blue Cross Blue Shield of Minnesota  September 2004 - March 2010
Cognizant Technology Solutions  September 2003 - September 2004
Uniprise   October 1999 - September 2003

Skills
User Acceptance Testing, Waterfall, ClearQuest, Defect Tracking, Test Management, Test Planning, Software Quality..., SDLC, Functional Testing, Estimating, Testing Resource..., Test Data, Risk Management, Risk Assessment, Testing Metrics, Leadership, Rational, Business Process, Testing, Regression Testing, Manual Testing, Business Analysis, System Testing, Quality Assurance, Data Warehousing, Test Cases, Software Project..., Agile Methodologies, Process Improvement, Metrics, Business Requirements, Performance Testing, Visio, Software Documentation, Integration, Agile Testing, Business Intelligence, QTP, Mainframe, JCL, Project Portfolio..., Requirements Analysis, Resource Management, DB2, Systems Analysis, Requirements Gathering, Cross-functional Team..., COBOL, Agile Project Management, SQL

Education
Bemidji State University   1995 — 1999
Bachelor of Science, Elementary Education

Rainy River Community College   1993 — 1995
Associate of Arts (A.A.), General Studies

Experience
DATTCO, INC  Claims Specialist IIPeerless InsuranceJuly 2003 - March 2008
Uniprise   November 1999 - July 2003

Skills
Commercial Lines, Property & Casualty..., Insurance, Risk Management, Casualty, Legal Liability, Claim, Commercial Insurance, Microsoft Excel, Workers Compensation, Customer Service

Education
Bryant University   1994 — 1998
BS, Management

Experience
GE  December 2010 - Present
Ingenix  September 2008 - January 2011
Hewitt Associates  2007 - 2008
Uniprise   2006 - 2007
Uniprise   2004 - 2006
Hewitt Associates  2002 - 2004
Ingenix  2000 - 2002
Hewitt Associates  1999 - 2000
Watson Wyatt Worldwide  1997 - 1999
UnitedHealth Group  1990 - 1997

Skills
Employee Benefits, Strategy, Process Improvement, Vendor Management, Health Insurance, Consulting, Data Analysis, Account Management, Data Warehousing, Benefits Administration, Outsourcing, Insurance, Negotiation, Healthcare, Project Management, Healthcare Information..., Financial Analysis, Underwriting, Supplier Sourcing, Reporting & Analysis, Human Resources, Business Process...

Education
Eastern Connecticut State University   1983 — 1987
BA, Economics

Experience
Sprint Nextel  March 2005 - Present
Uniprise   July 2000 - June 2003
Sprint PCS  January 1999 - July 2000

Skills
Telecommunications, CDMA, Wireless, iDEN, IEX Totalview, MS Access, MS Excel, SQL, Visual Basic, Workforce Planning, Workforce Management, Call Center, Call Center Development, Erlang, Forecasting, Data Analysis, Microsoft Excel, Payroll, Call Centers, Access, Human Resources, Budgets, Process Scheduler, Vendor Management, IEX, Avaya, Customer Satisfaction, ACD, Contact Centers, IVR, Management, Customer Experience, Capacity Planning, Customer Retention, Telephony, BPO, Broadband, Inbound Marketing, Service Delivery, Sla, Metrics, Computer Network..., Outsourcing, Managed Services, VoIP, CTI

Education
University of Phoenix   1997 — 1999
Management Information Systems, General

National American University-Albuquerque   1995 — 1997
Management Information Systems, General

Experience
Humana  May 2013 - Present
Universal American  October 2009 - January 2013
Evercare  December 2007 - July 2008
Evercare  April 2006 - December 2007
Service Support Group (Uniprise   July 2002 - April 2006
Uniprise   May 2000 - June 2002
American Cancer Society  January 2000 - April 2000
Elizabeth Riddle   January 1998 - January 2000

Skills
Contract Negotiation, Project Coordination, Claims Resolution, Microsoft Office, Credentialing, Microsoft Office Excel, Data Analysis, Newsletters, PowerPoint, Provider Contracting, Provider Relations, Health Insurance, Problem Solving, PPO, Contract Management, Network Development, ACO provider relations, Microsoft Excel, Netsuite, Emptoris Contracting..., Facets, Business Objects, Pagemaker, Healthcare, Medicare, Leadership, Managed Care, Employee Benefits, HMO, Training, Insurance, Health Policy, Claim, HIPAA, Medicare Part D, Physicians

Education
State University of New York College at Oswego   1979 — 1983
Bachelor of Arts, English Writing Arts, Zoology

Iona College
Editing and Production of Organizational Newsletters

State University of New York College at Purchase
AIDS Seminar

State University of New York College at Purchase
Grant Writing Seminar