United Concordia
Industry: Insurance company
DescriptionUnited Concordia is a dental insurance company headquartered in Harrisburg, Pennsylvania, United States. It is one of the largest dental insurers in the United States. The company currently insures more than 8 million members worldwide. Headquarters: Harrisburg, PA Parent organization: Highmark Founded: 1992 CEO: Michael Sullivan (May 2014–) Number of employees: 1,200
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United Concordia Employees
Highmark Inc. October 2014 - Present
United Concordia October 2013 - October 2014
Hersha Hospitality October 2011 - October 2013
HMSHost May 2009 - September 2011
Skills
Customer Service, Inventory Management, Hospitality Management, Time Management, Handle Confidential..., Teamwork, Microsoft Office, Cash Handling Experience, Hospitality, Data Entry, Hotels, Hospitality Industry, Leadership, Data Analysis, Micros, Customer Satisfaction, Restaurants, Food & Beverage, Claims Processing, Problem Solving, Proofreading, Written & Oral..., Insurance
Education
Harrisburg Area Community College 2009 — 2013
Associate of Arts (A.A.), Business Administration and Management, General
Commonwealth of Pennsylvania April 2014 - Present
United Concordia August 2013 - April 2014
Pizzini Farms May 2011 - January 2012
Saladworks, LLC July 2010 - April 2011
Blockbuster March 2008 - January 2009
Walgreens October 2004 - 2007
Skills
Communication, Bilingual Proficiency, Critical Thinking, Spanish-speaking, Teamwork, Time Management, Sales, Strong leadership, Microsoft Technologies, Independent, Privacy Protection, Privacy Regulations, Supervisory Skills, Self-starter, Bilingual-English/Spanis..., Creative Problem Solving, Analytical Skills, Work Well Independently, Telephone Skills
Education
Millersville University of Pennsylvania 2009 — 2013
Bachelor of Arts (B.A.), International/Global Studies
Millersville University of Pennsylvania 2009 — 2013
Bachelor of Arts (BA), Spanish Language and Literature
Universidad de Burgos 2012 — 2012
Spanish Language and Literature
United Concordia August 2013 - Present
HealthAmerica May 2006 - 2013
Morneau Sobeco 2003 - 2006
Ameriprise Financial Services, Inc. May 2001 - May 2003
Clicks 1995 - 2001
Skills
Healthcare Consulting, Employee Benefits, Strategic Financial..., Sales Management, Insurance, Health Insurance, Disability Insurance, Account Management, Strategic Planning, Managed Care, Long-term Care, Process Improvement, Life Insurance, Brokers, Health Savings Accounts, Term Life Insurance, Healthcare, Team Building, Sales, Financial Analysis, Teamwork, Leadership, Motivational Speaking
Education
Colgate University 1990 — 1994
Bachelor of Arts (BA), Economics
Twentyoneplus Productions January 2012 - Present
Free Lance Videographer 2011 - Present
United Concordia July 2002 - August 2010
Skills
Final Cut Pro 7, Adobe Creative Suite, Microsoft Office, Video, Final Cut Pro, Editing, Film, Web Design, Storytelling, Post Production, InDesign, Facebook, Advertising, Photoshop, Multimedia, Videography, Video Editing, Video Production, Camera, Film Production, Motion Graphics, Web Video, Short Films, Premiere, Producing, Camera Operating, Cinematography
Education
CSUN 2010 — 2011
Bachelors Degree, Multimedia
Los Angeles Pierce College 2003 — 2005
Associates Degree, Multimedia
United Concordia 1994 - Present
Skills
Insurance, Underwriting, Health Insurance, Employee Benefits, Organizational..., Disability Insurance, Brokers, Health Savings Accounts, Life Insurance, Long-term Care, Managed Care, Claim, Process Improvement, Strategic Planning
Education
Clarion University of Pennsylvania 2011 — 2014
Master of Business Administration (MBA), Business Administration and Management, General
Penn State University 1986 — 1990
BS, Economics
SouthernCare Hospice, Inc. March 2014 - March 2015
APS Healthcare May 2010 - February 2013
United Concordia August 2005 - April 2010
Bell Atlantic/Verizon January 1998 - October 2004
Skills
Team Building, Customer Service, Training, Medicaid, Leadership, Process Improvement, Nonprofits, Healthcare, Public Speaking, Research, Coaching, Insurance, Public Relations, Contract Negotiation, New Business Development, Product Development, Outlook, Youth Leadership, Event Planning, Program Management, Hospice Educator, Community Relations..., Fundraising, Social Media, Marketing, Microsoft Office, Managed Care, Community Outreach, Community Development, Event Management
Education
McGregor School 1975 — 1977
Certification, Travel and Tourism
Dutchess Community College 1973 — 1975
Millbrook HS
Highmark Inc. October 2014 - Present
United Concordia November 2013 - October 2014
Highmark June 1985 - November 2013
Walmart November 2007 - August 2010
PHEAA October 1991 - June 2005
Skills
Accounts Payable, Account Reconciliation, Accounting, Accounts Receivable, Invoicing, Journal Entries, Financial Reporting, Bank Reconciliation, QuickBooks, Expenses, GAAP, Financial Accounting, Financial Statements, Payroll, Bookkeeping, Project Management, General Ledger
Education
Harrisburg Area Community College 2000 — 2013
Still attending, Business Administration and Management, General
Dover Area High School 1980 — 1984
Graduate, General Studies
United Concordia 1996 - 2012
Skills
Problem Resolution, Increase Client..., State Regultory..., Meeting Facilitation, Office Quality, Auditing, Health Fairs, Presentations, Arbitration, Detailed Organization, Self-motivated..., Dedicated Professional, DHMO, Workshop Facilitation, Quality Assurance, Provider Relations, Insurance, Analytical Skills, Analysis, Health Insurance, Managed Care, Networking, Sales, Call Centers, Dentistry, Business Requirements, Term Life Insurance, Data Analysis, Medicare, Disability Insurance, Claim, Actuarial Science, Brokers, COBRA, Life Insurance, Claims Resolution, Underwriting, Long-term Care, Employee Benefits, Property & Casualty...
Education
Ferris State University
Associate of Science (A.S.), Registered Dental Hygienist
Madonna University
Bachelor of Applied Science (BASc), Allied Health Management
United Concordia Dental May 2014 - Present
United Concordia November 2010 - May 2014
United Concordia November 2010 - August 2012
Skills
Claim, Insurance, Employee Benefits, Disability Insurance, Life Insurance, Customer Service, HIPAA
Education
Bloomsburg University of Pennsylvania
Bachelor's degree, Business Administration and Management, General
Penn State University
Bachelor's degree
United Concordia September 2013 - Present
Business Intelligence Professional January 2013 - Present
Susquehanna Bank March 2012 - January 2013
Susquehanna Bank April 2007 - February 2012
Susquehanna Bank 2002 - March 2007
Susquehanna Bank 1999 - 2002
Allfirst Bank 1995 - 1999
Dauphin Deposit 1985 - 1995
Dauphin Deposit 1982 - 1984
Skills
Segmentation, Retail Banking, Market Research, Marketing Research, Analytics, Competitive Analysis, Market Analysis, Marketing Management, Marketing, Analysis, Data Analysis, Business Analysis, Business Process...
Education
Juniata College
Bachelor of Science (BS), Business Management
Penn State University
WellCare Health Plans February 2015 - Present
United Concordia June 2008 - February 2015
Electronic Data Systems June 2006 - June 2008
PA Department of Public Welfare-Office of Medical Assistance Programs February 2002 - May 2006
Pa Dept of Labor & Ind. May 1992 - February 2002
Skills
Data Analysis, Analysis, Project Management, Business Analysis, Process Improvement, Strategic Planning, Healthcare Information..., Public Health, Public Speaking, Healthcare, Visio, Statistical Data..., Team Building, Access, SAS programming, SQL DB2
Education
Penn State University 2007 — 2009
Master of Science, Public Health Sciences
Penn State University 2002 — 2004
Bachelor of Science, Public Policy
HACC, Central Pennsylvania's Community College 2000 — 2002
Associates, Business Administration
Spectrum Brands December 2013 - Present
Assurant Employee Benefits July 2012 - October 2013
United Concordia November 2007 - July 2012
Assurant Employee Benefits April 2007 - November 2007
The Standard November 2005 - April 2007
Farmers Insurance November 2004 - November 2005
USAA November 2001 - November 2004
Skills
Employee Benefits, Sales, Health Insurance, Insurance, Life Insurance, Brokers, Disability Insurance, Customer Service, New Business Development, Selling, Account Management, Underwriting, Claim, Marketing, Group Insurance, Sales Management, Sales Presentations, Territory Management, Territory Account..., Territory Development, Territory Growth, Wholesale, Plumbing Fixtures, Faucets
Education
DeVry University's Keller Graduate School of Management-Arizona
Master of Business Administration (MBA), Human Resources Management
Grand Canyon University
Bachelor of Business Administration (BBA), Marketing
Status Not Quo, Inc February 2010 - Present
Deluxe Media Management April 2009 - March 2010
P3 April 2004 - March 2009
McIntire Consulting January 2003 - April 2004
Baarns Consulting January 2001 - January 2003
United Concordia March 1998 - January 2001
Skills
SSRS, Microsoft SQL Server, .NET, C#, Visual Studio, Databases, XML, SSIS, Database Administration, T-SQL, Software Project..., Software Design, ADO.NET, ASP.NET AJAX, Integration, Entity Framework, VB.NET, WinForms, ASP, SQL, Crystal Reports, Cloud Computing, LINQ, EDI, B2B, SharePoint, SQL Tuning, Database Design, Web Development, Web Services, Web Applications, Website Development, CSS, CSS3, SEO, Facebook API, CMS, Software Development, SDLC, Agile Methodologies, Microsoft Technologies, IIS
Education
College of the Canyons 1998 — 2001
Business
Aflac October 2014 - Present
US Army January 2009 - Present
Dental Office September 2003 - May 2013
United Concordia June 2011 - December 2012
Bankers Life and Casualty September 2010 - April 2011
Skills
Insurance Planning, Budgeting, Investments, Insurance, Strategic Financial..., Fixed Annuities, Retirement, Long-term Care, Management, Personal Finance, Life Insurance, Health Insurance, 401k, Wealth Management, Cash Management, Cash Flow, Sales, Whole Life, IRAs, Budgets, Financial Planners, Medicare, Customer Service, Training, Disability Insurance, Employee Benefits, Leadership, Strategic Planning
Education
East Stroudsburg University of Pennsylvania
Bachelors of Science (B.S.), Business Management
Northampton Community College
Associate's degree, Business Administration and Management, General
Highmark Inc. January 2015 - Present
United Concordia January 2009 - Present
United Concordia January 2004 - January 2009
United Concordia April 2001 - December 2003
United Concordia November 2000 - April 2001
United Concordia July 1999 - November 2000
Skills
RFP, Team Building, Sales, Microsoft Office, Outlook, Proposal Writing, Sales Management, Problem Solving, Data Analysis, Marketing, Customer Service, Program Management, RFP preparation, MS Project, Project Coordination, Marketing Strategy, Administration, Customer Relations, Project Management, Health Insurance, Insurance, Leadership, Process Improvement, Training, Sales Operations, Healthcare
Education
Lebanon Valley College 1994 — 1999
Bachelor of Science, Elementary Education
University of Virginia April 2010 - Present
Vontarga Technologies, Inc. October 2011 - Present
Arbonne International June 2007 - Present
University of Virginia February 2006 - April 2010
University of Virginia October 2003 - February 2006
Gateway November 1999 - October 2001
United Concordia January 1996 - June 1998
Olan Mills March 1995 - January 1996
Skills
Help Desk Support, Troubleshooting, Mac OS X, Microsoft Office, Technical Writing, Customer Service, Windows 7, Public Speaking, Information Technology, Desktop Computers, Technical Documentation, Technical Support, iOS, Apple, Delivering Technical..., Social Media, Twitter, Facebook, Klout, Computer Security, CompTIA A+ Certification, Dell KACE, Dell Computers, Adobe Creative Suite, Print Management, Mobile Technology, Team Management, OS X, Google+, Google Chrome, Firefox, Android, R25, Data Entry, Student Employment, Windows, Training, Operating Systems, Network Security, Wireless Networking, Computer Hardware, XP, Active Directory, Windows XP, Unix, Databases
Education
HACC, Central Pennsylvania's Community College 1991 — 1997
Visual Arts
Franklin Square Hospital Center September 1999 - September 2011
MedStar Health--FSHC 1999 - September 2011
United Concordia 1998 - 1999
Joe Corbi's August 1996 - August 1998
Education
Strayer University-Maryland 2000 — 2005
Bachelor, Business Administration/Human Resources
Essex Community College 1993 — 1995
AA Degree, Business
Alternative Rehabilitation Communities June 2012 - Present
Youth Advocate Programs, Inc. March 2012 - Present
Delta Dental November 2010 - Present
Delta Dental November 2010 - Present
Delta Dental November 2010 - Present
Department of Public Welfare January 2007 - March 2009
Department of Public Welfare January 2007 - March 2009
United Concordia March 2005 - December 2006
United Concordia March 2005 - December 2006
United Concordia January 2003 - March 2005
Skills
Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, Project Management, Strategic Planning, PowerPoint, Property & Casualty..., Change Management, Business Analysis, Process Improvement, Health Insurance, Commercial Insurance, Negotiation, Team Building, General Insurance, Sales Management
Education
Elizabethtown College 2009 — 2013
Elizabethtown College
Corporate Communications
United Concordia 1995 - 1999
Education
Emmanuel College 1990 — 1994
B.S Accounting
United Concordia May 2012 - Present
United Concordia August 2009 - May 2012
United Concordia Dental January 2006 - August 2009
United Concordia Dental March 2002 - January 2006
Skills
Dentistry, Health Insurance, Insurance, Process Improvement, Employee Benefits, Team Building, Customer Service, Claim, Leadership, Healthcare, Training, Management, Analysis, Project Management, Medicare, Business Analysis, Program Management
Education
Hagerstown Community College 1994 — 1996
Associate's degree
Hagerstown MD 1994 — 1996
AA, General
Commonwealth of Pennsylvania, Department of Transportation 2015 - Present
Camp Hill Light Opera Experience - CHLOE 2012 - Present
United Concordia 2013 - 2014
International Gilbert & Sullivan Festival 2010 - 2013
Jack Gaughen Realtor ERA 2011 - 2012
Quigley Manufacturing Inc 2003 - 2009
Celtic Moon Publishing 2002 - 2003
Skills
Press Releases, Advertising, Public Relations, Newsletters, Promotions, Brochures, Packaging, Budgeting, Publicity, Catalogs, Writing, Market Research, Microsoft Office, Sales Support, Customer Service, Retail, Marketing Communications, Copywriting, Marketing Materials, Event Planning, Direct Mail, Event Management, Integrated Marketing, Social Media, Media Relations, Community Relations, Market Planning, Corporate Communications, Email Marketing, Website Management, Marketing Strategy, Internal Communications, Brand Development, Budgets, Music, Nonprofits, Web Design, Marketing Management, Marketing, Graphic Design, Online Marketing, Social Networking, Editing, Adobe Creative Suite, Facebook, Social Media Marketing, Strategic Partnerships, Leadership, Publications, Competitive Analysis
Education
Central Penn College
Marketing degree, Marketing, graduated Summa cum Laude
Delta Dental July 2010 - Present
United Concordia July 2004 - July 2010
Skills
Sales, Employee Benefits, Business Planning, Insurance, Health Insurance, Financial Analysis, Management, Benefits Administration, Disability Insurance, Managed Care, Underwriting, Account Management, Team Building, Customer Service, Strategic Planning, Leadership, Brokers, Life Insurance, Workers Compensation, Health Savings Accounts
Education
Georgia Southern University 1995 — 1999
Bachelors, Finance
United Concordia June 2012 - Present
United Concordia August 2006 - June 2012
United Concordia July 2003 - August 2005
United Concordia May 2001 - July 2003
United Concordia January 2000 - May 2001
Skills
Process Improvement, Leadership, Project Management, Health Insurance, Insurance, Employee Benefits, Risk Management, Analysis, Customer Service, Managed Care, HIPAA, Visio, Risk Assessment, Business Analysis, Call Center, SharePoint, Project Coordination, Claim, Outlook, Microsoft Word, Microsoft Excel, PowerPoint, InfoPath Forms
Education
University of Maryland University College 2007 — 2009
Bachelor's degree, Legal Professions and Studies, 3.9
Capital College, Pennsylvania State University 1997 — 1999
Bachelor's degree, Criminal Justice/Law Enforcement Administration, 3.7
Shippensburg University of Pennsylvania 1996 — 1997
Criminal Justice/Law Enforcement Administration
Harrisburg Area Community College 1994 — 1996
Associate's degree, Criminal Justice/Law Enforcement Administration
University of Maryland University College
Master's degree, Information Technology
n/a-freelance September 2011 - Present
Hoover Rehabilitation June 2011 - August 2011
Bricco March 2009 - November 2010
Benecard PBM May 2009 - October 2010
Medical Bureau of Harrisburg February 2008 - December 2008
The Hershey Company August 2004 - January 2006
ACS Systech Integrators January 2003 - December 2005
Hilton Hotels Worldwide January 1995 - October 2002
United Concordia January 1996 - January 1998
Education
Empire School of Cosmetology 2009 — 2010
Harrisburg Area Community College 2004 — 2006
General Education
Lackawanna Jr College 2000 — 2002
General Studies
Levin Group September 2003 - Present
United Concordia 1996 - 2003
US Army 1973 - 1979
Skills
Coaching, MBTI, Leadership Development, Executive Coaching, Change Management, Workshop Facilitation, Organizational..., Team Building, Emotional Intelligence, Strategic Planning, Organizational..., Management Consulting, Training, Executive Development, Talent Management, Employee Training, Business Process..., 360 Feedback, Performing Arts, Acting, Consulting, Theatre, Musical Theatre, Management, Leadership
Education
Pepperdine University 1976 — 1977
MA, Human Resources Mgt
Indiana University Bloomington 1970 — 1974
BS, Administration
knightstown high school 1966 — 1970
United Concordia August 2008 - Present
Assurant 2003 - December 2008
John Hartman & Associates 2002 - 2004
Skills
Brokers, Employee Benefits
Education
California State University-Sacramento 1999 — 2003
B.A., Psychology
United Concordia Dental January 2015 - Present
United Concordia January 2013 - January 2015
United Concordia September 2005 - January 2013
Karat Gold Jewelers March 1990 - October 2005
Skills
Insurance, Health Insurance, Claim, Employee Benefits, Brokers, Customer Service, Call Centers, Outlook, Access, Process Improvement, Training, Team Building, Healthcare, Leadership, Account Management, Microsoft Office, Management
Education
Elizabethtown College 1972 — 1976
Bachelor's degree, Biology, General
Lehigh University 1970 — 1971
Vizibal LLC June 2012 - Present
United Concordia August 2009 - June 2012
Gypsii February 2008 - June 2009
SunGard SCT September 2004 - December 2007
AOL January 2003 - June 2004
Netscape November 1998 - December 2002
iPlanet May 1999 - February 2002
TE Connectivity 1997 - 1998
Mapquest 1996 - 1997
EDS 1990 - 1996
Skills
Enterprise Architecture, Solution Architecture, Software Product..., Product Management, E-commerce, Integration, SOA, Program Management, Competitive Analysis, Customer Relations, Business Strategy, Process Engineering, Strategic Planning, Product Development, Business Analysis, Team Building, Start-ups, Customer Service, Cloud Computing, Virtualization, Identity Management, Project Planning, Process Improvement, Enterprise Software, Management, Agile Methodologies, Web Services, SEO, Business Development, Leadership, Strategy, Analytics, SaaS, Data Center, CRM, Governance, Information Technology, Business Process..., Professional Services
Education
Penn State University 2009 — 2011
MBA, MBA
Hobart and William Smith Colleges 1983 — 1987
BA, Economics
CV
CV
CV
Prudential Homesale Services Group 2013 - Present
United Concordia February 2006 - February 2007
Metro Teleconnet Companies June 1999 - October 2005
Chesapeake Display and Packing April 1998 - August 1999
Education
Harrisburg Area Community College 2000 — 2010
Real Estate/Business Management
John Harris
Blue Cross Blue Shield of Arizona December 2011 - Present
Blue Cross Blue Shield of Arizona December 2008 - November 2011
Health Net May 2006 - December 2008
United Concordia December 2000 - May 2006
Skills
Competitive Analysis, Insurance, Strategic Planning, Marketing, Health Insurance, RFP, Market Research, Analysis, Strategy, Proposal Writing, Advertising, Training
Education
Keller Graduate School of Management of DeVry University 2010 — 2011
MBA, Marketing
Iowa State University 1996 — 1999
BS, Journalism and Mass Communications
United Concordia Dental September 2014 - Present
United Concordia January 2012 - September 2014
United Concordia Companies, Inc May 2008 - February 2012
United Concordia Companies, Inc October 1997 - May 2008
Blue Cross and Blue Shield of Illinois June 1993 - October 1997
Blue Cross and Blue Shield of Maryland June 1990 - June 1993
Blue Cross & Blue Shield of Maryland June 1989 - June 1990
Skills
Insurance, Analysis, Employee Benefits, Health Insurance, Project Management, Health Care Reform, Healthcare, Underwriting, Actuarial Science, Claim, Management, Process Improvement, Leadership, Team Building, Medicare, Product Development, Competitive Analysis, Strategic Planning, Innovation, Software Documentation, Life Insurance, Brokers, Data Analysis, Managed Care, Long-term Care, Account Management, Microsoft Office, Customer Service, Relationship Management, Sales, Risk Management, Health Savings Accounts, HMO, Project Implementation, Business Analysis, Marketing, Team Leadership, New Business Development, Strategy, Cross-functional Team..., Employee Wellness..., Overall Wellness, Wellness
Education
Towson University 1987 — 1990
BS Degree, Applied Mathematics; Applied Mathematics Laboratory
Grossmont College 1985 — 1987
Undergraduate Studies
Grossmont High School 1981 — 1985
LISI December 2009 - Present
Paychex April 2013 - July 2013
Downey Insurance Services December 2008 - May 2010
Health Net June 2007 - February 2009
Sekure Healthcare July 2006 - June 2007
United Concordia 2005 - 2006
Blue Shield of California 2003 - 2005
Skills
Employee Benefits, Insurance, Health Insurance, New Business Development, Strategy, Health Savings Accounts, Underwriting, Brokers, Sales, Group Insurance, Territory Development, Term Life Insurance, Disability Insurance, Long-term Care, Management, Sales Presentations, Program Management, Sales Operations, Life Insurance, Sales Effectiveness, COBRA, Health Care Reform
Education
Certified Employee Benefits Specialist 2014 — 2015
CETYS Universidad 1998 — 2002
BA, International Business
Dale Carnegie
San Diego State University-California State University
Vincent Memorial High School
Crump Life Insurance Services April 2013 - Present
United Concordia January 2013 - April 2013
United Concordia April 2011 - December 2012
United Concordia December 2009 - April 2011
TruGreen LandCare February 2005 - November 2008
Blockbuster June 2001 - September 2002
Skills
Customer Service, Employee Benefits, Sales, Time Management, Analysis, Insurance, Outlook, Microsoft Excel, Microsoft Word, Dental Insurance, Group Benefit Plans, Data Entry, Research, National Accounts, Proposal Writing, Policy, Retail, Life Insurance, Salesforce.com, Brokers, Term Life Insurance, Universal Life, Indexed Universal Life, Variable Universal Life, Long Term Care Insurance, Multi Tasking, VitalSuite, Microsoft CRM
Education
The Pennsylvania State University 2007 — 2009
Bachelor of Science, Business Management
HACC, Central Pennsylvania's Community College 2005 — 2007
Associate's degree, Business Administration and Management, General
United Concordia Dental May 2014 - Present
United Concordia July 2013 - October 2014
Graystone Tower Bank May 2011 - July 2013
Graystone Tower Bank March 2010 - May 2011
PA Air National Guard May 2005 - May 2011
HACC 2006 - 2008
US Army May 2002 - May 2005
Skills
Deposit Operations, Financial Controls, General Ledger..., Quality Auditing, Accounting, Account Reconciliation, Microsoft Office 2007, Fiserv Premier, Cognos, Viewpoint, Organizational..., Financial Accounting, Training & Development, Team Leadership, Organizational..., Business Analysis, Project Implementation, Regulatory Requirements, Banking, Banking Operations, Achiever, Maximizer, Individualization, Arranging, Efficiencies, Internal Communications
Education
Capital College, Pennsylvania State University 2008 — 2011
Bachelor of Science, Accounting
Harrisburg Area Community College 2006 — 2008
Associate of Arts, Business Administration
Untied Concordia January 2014 - Present
United Concordia June 2010 - January 2014
PHEAA August 2005 - January 2010
Skills
Customer Service, Data Entry, Data Analysis, Claims Handling
Education
Colorado Technical University-Online 2012 — 2015
Bachelor of Science (B.S.), Business Administration and Management, General
United Concordia 2004 - 2012
Brodart July 2001 - March 2004
Manpower Staffing Services September 2000 - July 2001
Skills
Customer Service, Health Insurance, Insurance, Employee Benefits, Lotus Notes, Outlook, Employee Training, Health Savings Accounts, Microsoft Office 2007, Strategic Planning, Coaching, PowerPoint, Oral, Management, Benefits Administration, HIPAA, Data Analysis, Claim, Microsoft Word, Marketing, Team Building, Microsoft Excel, Sales, Training, Access, Microsoft Office, Time Management, Leadership, Claims Resolution, Provider Relations, Claims Handling, Data Entry, Public Speaking, Customer Retention, Customer Satisfaction, PPO, Administration, Dentistry, Teamwork, Claim Investigation, Administrative...
Education
American InterContinental University 2004 — 2006
Bachelor's degree, Marketing
Truveris December 2013 - Present
COSE March 2012 - October 2013
Dawson Companies September 2010 - March 2012
United Concordia September 2007 - March 2009
Kaiser Permanente January 2006 - September 2007
Skills
Insurance, Employee Benefits, Health Insurance, Sales, Underwriting, Long-term Care, Small Business, Team Building, Term Life Insurance, Disability Insurance, Strategic Planning, Group Insurance, Human Resources, Medicare, Customer Retention, Brokers, Health Savings Accounts, Workers Compensation, Life Insurance, Fixed Annuities, Benefits Administration, COBRA, Claim, Critical Illness, Health Care Reform, 401k, Accident, Whole Life
Education
Cleveland State University 1984 — 1989
BBA, Finance
Cleveland State University
Bachelor of Business Administration (B.B.A.), Finance, General
United Concordia January 1997 - January 2010
United Concordia January 1997 - January 2010
United Concordia 1998 - 2000
United Concordia January 1997 - 1998
RehabCare May 1994 - January 1997
Health Services Corporation of America March 1992 - May 1994
AmeriNet February 1990 - March 1992
John Deere April 1968 - September 1979
Education
Garfield High School, Akron, Ohio 1963 — 1966
Columbia College
HR Management
Aetna November 2014 - Present
Aetna January 2014 - November 2014
Coventry Health Care, an Aetna Company November 2012 - January 2014
The Children's Garden January 2012 - November 2012
United Concordia 2007 - 2012
Capital Blue Cross 2005 - 2007
Keystone Health Plan Central 1996 - 2005
Skills
Adobe Acrobat, HIPAA, Healthcare, Brokers, Spreadsheets, Health Insurance, Dental Insurance, Microsoft Office, Microsoft Excel, Microsoft Access, Microsoft Word, Outlook, GeoNetworks, Directory Expert, Salesforce Training, PageMaker, Team Player, Broker..., Broker Commission, Data Analysis, Provider Relations, SharePoint, Managed Care, Telephone Skills, Access, Data Entry, Process Improvement, Insurance, Employee Benefits, Medicare
Education
Harrisburg Area Community College 2012 — 2013
CDA - Child Development Associate, Early Childhood Education and Teaching
Harrisburg Area Community College 1989 — 1992
Associate of Arts (AA), Business Studies
Highmark Inc. November 2014 - Present
United Concordia July 2013 - November 2014
Sorrelli Jewelry December 2012 - June 2013
Kutztown University September 2011 - December 2012
Moe's Southwest Grill May 2007 - May 2012
Skills
Social Media, Microsoft Office, Sales, Merchandising, Jewelry, Retail, Marketing, Customer Service, Time Management, Facebook, Inventory Management, Social Media Marketing, Social Networking, Teamwork, Event Planning, Customer Satisfaction, Advertising, Fashion, Leadership, PowerPoint, Data Entry, Market Research, Management, Microsoft Excel, Microsoft Word, Outlook
Education
Kutztown University of Pennsylvania 2009 — 2013
Bachelor of Science (B.S.) Business Administration (B.A.), Marketing/Marketing Management, General
BITHGROUP Technologies December 2013 - Present
Self-Employed March 2008 - Present
BITHGROUP Technologies August 2011 - December 2013
United Concordia March 2007 - March 2008
Skills
Information Technology, Visual Basic, Microsoft Exchange, Computer Repair, Network Administration, Project Management, XSLT, XML, Microsoft Office, Auditing, Data Analysis, Supervisory Experience, Critical Thinking, Close Attention to..., Active Directory..., Energy Management, Tax Preparation, Communication, Electronics, Windows 7, Data Mining, Domain Management, System Administration, Microsoft Excel, Customer Service, Windows Server, Training, Business Process..., Visio, Windows, Leadership, Active Directory, Process Improvement, Program Management
Education
Kutztown University of Pennsylvania 2004 — 2005
Information Technology
C. Milton Wright High School 2002 — 2003
Diploma
Abington Heights High School 1999 — 2002
Novitas Solutions, Inc. June 2015 - Present
Novitas Solutions, Inc. August 2013 - June 2015
Novitas Solutions, Inc. September 2012 - August 2013
United Concordia October 2009 - September 2012
AT&T Mobility March 2001 - September 2010
Skills
Customer Service, Call Centers, Customer Retention, Customer Satisfaction, Process Improvement, Team Building, Outlook, Training, Data Entry, Software Documentation, Time Management, Insurance, Customer Experience, Performance Management
Education
Mount St. Mary's University 1997 — 1998
Business Administration and Management, General
Trinity High School 1994 — 1997
Central Penn College
Business Administration and Management, General
RITE AID September 2015 - Present
Penn State University - Dickinson Law September 2014 - September 2015
JPL September 2013 - September 2014
Varsity November 2012 - July 2013
UnitedHealth Group July 2010 - November 2012
United Concordia December 2008 - July 2010
Skills
Cross-functional Team..., InDesign, Photoshop, Illustrator, Direct Marketing, Product Marketing, Marketing Communications, Wordpress, Writing and Editing, Constant Contact, Adobe Acrobat, Project Planning, Problem Solving, Acquisition Marketing, Marketing Strategy, Marketing, Email Marketing, Budgets, Social Media Marketing, Public Relations, Leadership, Social Media, Social Networking, WordPress, Online Marketing, Blogging, Leadership Development, CRM, Strategy, Direct Mail, Newsletters, Brand Management, Web Content, Market Research, SEO, Advertising, Integrated Marketing
Education
American University
Master's Degree, Strategic Communication
Millersville University of Pennsylvania 2003 — 2007
B.S., Public Relations and Marketing
Bishop McDevitt 1999 — 2003
United Concordia August 2009 - Present
United Concordia March 2007 - August 2009
United Concordia February 2006 - March 2007
United Concordia May 2000 - February 2006
United Concordia March 1998 - May 2000
Skills
Insurance, TDP, Health Insurance, Customer Service, Employee Benefits, Claim, Healthcare, Process Improvement
Education
Bloomsburg University of Pennsylvania 1994 — 1996
Early Childhood Education
TE Connectivity March 2015 - Present
TE Connectivity June 2011 - March 2015
InnerLink January 2011 - May 2011
United Concordia June 2010 - January 2011
Skills
Adobe Creative Suite, Web Content Management, Marketing Communications, Events Coordination, Digital Marketing, Product Marketing, Adobe CQ5, eBusiness, Photoshop, InDesign, Adobe Site Catalyst, Eloqua, Salesforce.com, Marketing Automation, Integrated Marketing, Trade Shows, Microsoft Office, Marketing Strategy, Product Launch, Event Promotion, Management, Marketing, Email Marketing, Social Media, Project Management, Corporate Communications, CRM
Education
West Virginia University 2015 — 2018
Master of Science (M.S.), Integrated Marketing Communications
Lebanon Valley College 2008 — 2011
B.S., Digital Comunications, concentration in Business
Think Network Technologies April 2015 - Present
Heather Weaver Freelance Website Design 1994 - Present
Bella Twilight Shop 2007 - Present
SmallandSimpleGifts.com 2005 - Present
Squidoo October 2006 - October 2014
Geek Mom LLC 2009 - December 2012
United Concordia 1997 - 1999
CML Financial Group 1996 - 1997
Indiana University Bloomington 1994 - 1996
Willamette University 1993 - 1994
Skills
Web Design, Content Development, Customer Service, Social Media, Blog Development, Social Networking, Feature Writing, Wordpress, Twitter, Wordpress Design, Blog Management, SEO, Online Community..., Social Media Relations, Blogging, Social Media Marketing, Graphic Design, Feature Articles, HTML, WordPress, Community Management, Small Business, Content Strategy, Online Marketing, Google Analytics, Facebook, Management, Leadership
Education
Indiana University Bloomington 1994 — 1996
MS, Environmental Science/Policy Analysis
Willamette University 1990 — 1994
BS, Biology
Northern University High School 1986 — 1990
High School Diploma, Valedictorian
Malcolm Price Laboratory School 1984 — 1990
High School Diploma, General Studies
Destined for Greatness Enterprises, Inc. February 2005 - Present
United Concordia September 2007 - January 2009
Virtua Health September 2002 - May 2003
Robert Wood Johnson Foundation April 1999 - December 2000
University of Pennsylvania Health System June 1994 - March 1999
Skills
Public Speaking, Workshop Facilitation, Wellness Coaching, Program Management, Problem Solving, Half-marathon, Coaching, Community Development, Community Outreach, Fundraising, Leadership Development, Management, Healthcare, Program Development, Public Health, Strategy, Stress Management, Life Coaching, Grant Writing, Nonprofits, Event Planning, Leadership
Education
Landmark Worldwide 2013 — 2015
Landmark Forum, Landmark Advanced, Self-Expression and Leadership, Communication Curriculum
The Johns Hopkins University School of Hygiene and Public Health 1992 — 1994
M.H.S., Health Policy & Administration
California State University-Northridge 1987 — 1991
BA, Biology
United Concordia May 2012 - Present
United Concordia Dental January 2012 - May 2012
United Concordia Dental November 2007 - January 2012
Nestlé Purina North America October 2005 - September 2007
Associated Cardiology P.C. July 2002 - October 2005
Education
Keystone Technical Institute
Associate's degree, Medical Office Management/Administration
Kaiser Permanente January 2012 - Present
Kaiser Permanente December 2011 - January 2012
Kaiser Permanente January 2005 - October 2008
Kaiser Permanente October 2000 - January 2005
United Concordia March 1997 - October 2000
Manley, Danco & Company March 1995 - March 1997
Health Net December 1992 - March 1995
Skills
Coordination, Excel, Cross-functional Team..., Compliance, Vendor, Analysis, Microsoft Excel, Strategic Planning, Project Management, Training, CRM, Healthcare, Management, Program Management, Process Improvement, Strategy, Budgets, Insurance, Leadership, Healthcare Information..., Project Planning, Employee Benefits, Managed Care, Health Insurance, HIPAA, Team Building, Medicare, Consulting, Sales, Business Analysis, Marketing Strategy, Customer Service, Account Management, Healthcare Management
Education
California State University-Northridge 1986 — 1991
BA, Liberal Studies/Business; Marketing
California State University-Northridge 1987 — 1990
Bachelor of Business Administration (B.B.A.)
Cushman & Wakefield (Formally DTZ) February 2015 - Present
Accenture March 2011 - February 2015
Brown & Foster Consulting, L.L.C. January 2008 - February 2015
Triple Canopy Inc. August 2009 - March 2011
AIM Healthcare December 2004 - May 2007
Delta Dental December 2003 - December 2004
United Concordia May 1994 - September 2003
IBM August 1984 - May 1994
Skills
Proposal Writing, Program Management, Management, SharePoint, Training, CRM, Plannning, SWOT analysis, Subcontracting, RFP, Business Development, Strategic Planning, Technical Writing, Management Consulting, Analysis, Contract Negotiation, Integration, Strategy, Vendor Management, Process Improvement, Project Management, SaaS, Requirements Analysis, Government Proposals, PMP, Government, Team Leadership, DoD, Business Planning, Marketing, Project Planning, Security, Executive Management, Forecasting, Leadership, Consulting, Sales, Professional Services, Product Development, Coaching, Six Sigma, Cross-functional Team..., Proposal Leadership, Procurement
Education
Lebanon Valley College 1990 — 1992
MBA
Elizabethtown College 1985 — 1988
BA, Management
University of Alabama 1981 — 1984
Computer Programming
Arkansas/Texas High School
Aetos Systems, Inc. October 2014 - Present
L-3 Communications July 2014 - October 2014
SAIC October 2012 - June 2014
SAIC August 2005 - October 2012
AEgis Technologies February 2004 - August 2005
Bastion Technologies February 2001 - February 2004
United Concordia July 1997 - February 2000
Skills
Technical Recruiting, Compensation & Benefit, Applicant Tracking..., Employment Law..., Diversity & Inclusion, Job Descriptions, New Hire Orientations, Onboarding, Redeployment, HR Policies, Advisement, Offers, Relocation, Temporary Placement, Training, Recruiting, Interviews, SDLC, Human Resources, Management, Employee Benefits, Hiring, College Recruiting, Job Fairs, Internet Recruiting, Talent Acquisition, OFCCP
Education
Faulkner University
BS, Human Resources Management
Home February 2013 - Present
Public Consulting Group June 2008 - February 2013
United Concordia May 2005 - May 2008
CitiStreet February 2000 - December 2004
Skills
Policy, Training, Strategy, Proposal Writing, Customer Service, Sales, Marketing, Employee Benefits, New Business Development
Education
Clark University 2009 — 2011
Master of Business Administration (MBA)
Rowan University 1994 — 1999
Bachelor of Arts, Political Science and Government
Anthem, Inc. August 2014 - Present
Express Scripts January 2013 - August 2014
United Concordia February 2011 - January 2013
Independence Blue Cross April 2010 - February 2011
Significa Insurance Group September 2008 - February 2010
Coventry Healthcare June 1994 - February 2008
HealthAmerica January 1999 - January 2007
Healthcare Agencies January 1991 - December 1999
Community General Osteopathic Hospital September 1991 - June 1993
Skills
Customer Service, Management, Process Improvement, Health Insurance, Underwriting, New Business Development, Recruiting, Insurance, Customer Retention, Marketing, Human Resources, Claim, Healthcare, Managed Care, Employee Benefits, Finance
Education
Columbia Southern University 2011 — 2015
Master's Degree, Healthcare Administration, 4.0 Average
Southern Illinois University, Carbondale 1989 — 1991
B.S., Industrial Engineering Technology
James B Murdoch Insurance Group, Inc January 2014 - Present
James B Murdoch Insurance Group Inc August 2013 - January 2014
United Concordia March 2009 - April 2013
Skills
Insurance, Customer Service, Property, Casualty, Liability, Umbrella Insurance, Life Insurance, Term Life Insurance, Permanent Life Insurance, Flood Insurance, Underwriting, Research, Social Media, Public Speaking, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Data Analysis, Marketing, Team Building, Coaching, Data Entry, Human Resources
Education
Capital College, Pennsylvania State University 2006 — 2008
Bachelor of Arts (B.A.), Communication, General
Harrisburg Area Community College 2004 — 2006
General Studies
Cumberland Valley HS 2000 — 2004
High School, High School Diploma
CareFirst BlueCross BlueShield 2013 - Present
CareFirst BlueCross BlueShield January 2010 - January 2013
CareFirst BlueCross BlueShield October 2009 - February 2010
ALTEK Information Technology, Inc. April 2009 - November 2009
Highmark January 2001 - March 2009
United Concordia October 1995 - January 2001
Automated Business Innovations 1993 - 1995
APWU Health Plan 1992 - 1993
Abacus Services and Systems Group, Inc 1989 - 1991
Skills
PMO, SDLC, PMP, Process Improvement, Requirements Analysis, Vendor Management, Business Analysis, Project Portfolio..., Program Management, Visio, Healthcare Information..., Business Process..., Software Project...
Education
Capital College, Pennsylvania State University 1998 — 2000
MBA, Business
Shippensburg University of Pennsylvania 1985 — 1987
BS, Computer Science, Information Systems
Jacksonville University 1978 — 1980
Engineering
United Concordia October 2011 - Present
UCCI 2009 - November 2012
United Concordia April 2001 - September 2009
Empire Blue Cross Blue Shield 1998 - 2001
Complete Health Services, Inc 1992 - 1994
Skills
Health Savings Accounts, Insurance, Dentistry, Health Insurance, Employee Benefits, Managed Care, Brokers, Healthcare, Sales Management, New Business Development, Sales, Marketing, Health Care Reform, Management, Disability Insurance
Education
Central Michigan University 1996 — 1997
MS, Health Care Administration
University of Bridgeport 1976 — 1980
BS, Dental Hygiene Education
United Concordia Dental May 2014 - Present
United Concordia April 2011 - Present
United Concordia May 2013 - May 2014
Highmark January 2007 - April 2011
Highmark Blue Shield March 2005 - January 2007
Highmark Blue Cross Blue Shield May 2003 - March 2005
United Concordia February 2002 - May 2003
Skills
Data Analysis, Business Analysis, Project Coordination, ITIL, Access, MS Project, SQL, Health Insurance, Web Application Design, Cognos, Unica, Tealeaf, Partner Relationship..., Dental Insurance, Web Project Management, EDI, Customer Service, Project Management, Microsoft Excel, Report Writing, Requirements Analysis, Visio, HIPAA, E-commerce, Leadership
Education
Penn State University 2012 — 2014
Master of Business Administration (M.B.A.)
Elizabethtown College 2008 — 2011
Bachelor of Science, Business Administration, Accounting
Elizabethtown College 2008 — 2010
Associates, Business Administration
United Concordia July 2013 - Present
United Concordia January 2005 - January 2009
Skills
Adobe Creative Suite, Public Relations, Corporate Communications, Marketing Communications, Journalism, AP style writing, Team Leadership, Leadership, Program Management, Graphic Design, Budgets, Social Media, Event Planning, Newsletters, Marketing, Editing, Nonprofits, Media Relations, Email Marketing, Press Releases
Education
Clarion University of Pennsylvania 2010 — 2013
M.S., Mass Media Arts and Journalism
Clarion University of Pennsylvania 2010 — 2012
Certificate of Public Relations, Mass Media Arts and Journalism, 4.0
University of Maryland College Park 1996 — 2000
B.A., Journalism w/ focus in advertising
United Concordia July 2008 - Present
Principal Financial Group October 2006 - June 2008
Education
Arizona State University 2001 — 2005
United Concordia Dental March 2011 - Present
United Concordia June 2001 - March 2011
United Concordia January 1997 - June 2001
Education
California State University-Northridge 1964 — 1992
United Concordia September 2013 - Present
United Concordia February 2010 - Present
Builders Benefits February 2008 - February 2009
Skills
Innovation, Six Sigma, Project Management, Project Planning, Strategic Planning, Customer Service, Microsoft Office, Microsoft Excel, Social Media, Leading Meetings, Account Management, Coaching, Public Speaking, Health Insurance, Team Building
Education
Indiana University of Pennsylvania 1990 — 1994
Elementary Education and Teaching
Lower Dauphin High School 1982 — 1986
Diploma, college prep
United Concordia March 2013 - Present
United Concordia January 2012 - March 2013
United Concordia January 2011 - January 2012
United Concordia December 2009 - January 2011
United Concordia March 2006 - December 2009
MetLife August 1998 - March 2006
Education
Jacksonville State University 1991 — 1996
Bachelor, Marketing
United Concordia March 2005 - Present
United Concordia Companies 2005 - Present
Skills
Microsoft Office, Management, Managed Care, HIPAA, Insurance, Employee Benefits, Health Insurance, Dental Insurance, Health Savings Accounts, Public Speaking, Property & Casualty..., Benefits Administration, Workers Compensation, Healthcare, Team Building, Term Life Insurance, Leadership, Disability Insurance, Risk Management, Brokers, Underwriting, Training, Life Insurance, Direct Sales
Education
Kean University
Bachelor's degree, Social Work
Highmark, Inc. October 2013 - Present
United Concordia June 2013 - October 2013
United Concordia July 1996 - October 2013
Skills
Claim, Insurance, Health Insurance, Medicare, Employee Benefits, Term Life Insurance
Education
Lebanon Valley College 1986 — 1989
None, Psychology
Henry Schein Dental 2008 - Present
Riverside Research Institute 2005 - Present
Magna Carta Insurance Companies 1992 - Present
American Dental Association 1966 - Present
United Concordia 2003 - 2013
Samuel Harris National Museum of Dentistry June 2009 - 2012
Skills
Dentistry, Healthcare, Public Health, Clinical Research, Surgery, Strategic Planning, Public Speaking, Cosmetic Dentistry, Medicine, Aesthetics, Treatment, Medical Education, Healthcare Management, Hospitals, Research, Health Policy, Prevention, Nonprofits, Board Certified, Insurance, Fundraising, Program Development
Education
Columbia University College of Dental Medicine 1962 — 1966
DDS
Cornell University 1958 — 1962
Bachelor of Arts (B.A.)
Horace Mann
Horace Mann
United Concordia November 2003 - Present
UCCI 2003 - Present
First Commonwealth Bank September 2002 - October 2003
Delta Dental September 1999 - August 2002
Ford Motor Credit February 1996 - September 1999
Education
Bellevue University 2008 — 2011
MBA, Finance, Healthcare
Shippensburg University of Pennsylvania 1991 — 1995
BSBA, Finance
United Concordia February 2003 - February 2013
Aetna, Inc. 1997 - 2003
Aetna/US Healthcare 1997 - 2003
Skills
Sales, Benefits Administration, Marketing, Insurance, Health Insurance, Employee Benefits, Management, Brokers, Health Savings Accounts, Account Management, New Business Development, Risk Management, Life Insurance, Team Building, Process Improvement, Disability Insurance, Recruiting, Medicare, HIPAA, Term Life Insurance, Managed Care, Healthcare, Underwriting, Claim, COBRA, Workers Compensation, Customer Service, Sales Management, Property & Casualty..., Direct Sales, Long-term Care, Leadership, Relationship Management, Strategic Planning, Salesforce.com, Dentistry
Education
Villanova University 2014 — 2015
Masters Certificate, Organizational Leadership
Bloomsburg University of Pennsylvania 1992 — 1996
BAA, Psychology
Mount Saint Joseph Academy 1988 — 1992
United Concordia May 2013 - Present
WellPoint January 2010 - December 2012
Wellpoint May 2008 - January 2010
WellPoint May 2007 - May 2008
WellPoint October 2005 - May 2007
WellPoint May 2004 - October 2005
InSITeS/Community Connections October 2002 - November 2003
Skills
Creative Direction, Marketing Communications, Leadership, Marketing Strategy, Multi-channel Marketing, Project Management, Integrated Marketing, Digital Strategy, Email Marketing, User Experience, Direct Mail, Cross-functional Team..., Management, Corporate Branding, Marketing, Business Development, Process Improvement, Healthcare, Web Design, Adobe Acrobat, Team Building, Multimedia, Brand Development, Strategic Communications, Interaction Design, Microsoft Office, Streamlining Process, Virtual Teams, Organizational..., Strategic Planning, Photoshop, Dreamweaver, Change Management, Copywriting, Training, Direct Marketing, Branding & Identity, Digital Media, Adobe Creative Suite, Strategy, Illustration, Graphic Design, Newsletters, Social Media Marketing, Digital Marketing, Creative Strategy, InDesign, Graphics, Proposal Writing, Illustrator
Education
Pratt Institute 2003 — 2006
Masters, Communication Design
Carnegie Mellon University 1997 — 2002
Bachelor, Architecture
United Concordia January 2007 - Present
United Concordia 2004 - January 2007
Skills
Managed Care, Health Savings Accounts, Underwriting, Health Insurance, Insurance, Disability Insurance, Employee Benefits, Brokers, Process Improvement, Long-term Care, Claim, Medicare, Health Care Reform, Life Insurance, Benefits Administration, Provider Relations
Education
Dickinson College 1990 — 1994
BA, Political Science
United Concordia December 2012 - Present
National Association of Educational Procurement 2010 - February 2013
HACC - Central Pennsylvania's Community College October 1999 - September 2012
Chromalloy January 1996 - September 1999
Bauer-Howden October 1993 - July 1996
Skills
Strategic Sourcing, Procurement, E-procurement, Purchasing, Contract Negotiation, Spend Analysis, Contract Management, Negotiation, Supply Management, Government Procurement, Supply Chain Management, Strategic Planning, Change Management, Process Improvement, Vendor Management, Risk Management, Budgets, Sourcing, Program Management, Cross-functional Team..., Analysis, Materials Management, Logistics, Leadership, Supply Chain, Operations Management, Forecasting, Team Building, Project Planning, Management, Inventory Management, Team Leadership, Project Management, Training, SAP, Six Sigma, Supervisory Skills, Continuous Improvement, Government, Strategy, ERP, Process Scheduler, Data Analysis, Business Process..., Policy, Customer Service, RFP, Proposal Writing, Supplier Evaluation, Access
Education
Community College of the Air Force 2006 — 2006
Associates, Emergency Management
Central Connecticut State University 1990 — 1994
BSBA, Finance
United Concordia September 2012 - Present
United Concordia May 2011 - December 2012
United Concordia October 2004 - June 2011
United Concordia June 2000 - October 2004
Capital Blue Cross July 1998 - June 2000
HealthAmerica January 1995 - July 1998
Skills
Six Sigma, Change Management, Strategic Planning, Strategy, Organizational..., Program Management, Project Management, Leadership, Management, Data Analysis, Business Strategy, Health Insurance, Managed Care, Analytics, Team Building, Sales Operations, Marketing Strategy, Proposal Writing, Insurance, Contract Management, Process Improvement
Education
Penn State University 1990 — 1994
BS, MBA, Industrial Engineering/Masters Business Administration
Harvard Business School Executive Education
Strategy & Innovation
United Concordia September 2006 - Present
First Pacific Corporation July 1999 - December 2003
Humana July 1997 - July 1999
Dental Network of America January 1995 - July 1997
Winnebago County January 1987 - July 1989
Skills
Dentistry, Benefits Administration, Employee Benefits, Underwriting, Property & Casualty..., Provider Relations, Long-term Care, Claim, Health Savings Accounts, Term Life Insurance, Medicare, Managed Care, Disability Insurance, Health Insurance, Insurance, Life Insurance, Workers Compensation, Healthcare, Brokers, HIPAA, Public Speaking, Training, Customer Service, Dental Insurance, Government
Education
Indiana University-Purdue University at Fort Wayne 1990 — 1991
Bachelor of Science Dental Hygiene Education, Dental Hygiene Education
Lake Land College 1983 — 1985
Associates Applied Science, Dental Hygiene
Capital BlueCross March 2014 - Present
United Concordia October 2010 - March 2014
Highmark Blue Cross Blue Shield December 2008 - October 2010
Skills
Performance Management, Talent Management, Leadership Development, Succession Planning, Diversity & Inclusion, Human Resources, Team Building, Business Analysis, Targeted Selection..., Project Management, Program Management, Organizational..., Recruiting, Health Insurance, Strategic Planning, Training, Customer Service, Process Improvement, Risk Management, Change Management, Negotiation, Business Coaching, Diversity Training, Organizational...
Education
Shippensburg University
Master of Science (M.S.), Organizational Development and Leadership
Eastern University
Bachelor of Arts (B.A.), Business Administration, Management and Operations
Keller Williams of Central PA East 2015 - Present
United Concordia April 2014 - Present
United Concordia June 2010 - March 2014
United Concordia February 2009 - August 2010
United Concordia December 2006 - February 2009
Skills
Insurance, Lotus Notes, Outlook, Adobe Acrobat, Event Planning, Calendaring, Project Coordination, Customer Service, Microsoft Office, Concur, Microsoft Excel, Executive Support, PowerPoint, Event Management, Team Leadership, Teamwork, Administrative..., Relationship Management, Executive Level..., Human Resources, Leadership, Management, Visio, Microsoft Word, Program Management, Access, Project Planning, Nonprofits, Time Management
Education
Elizabethtown College 2011 — 2014
Bachelor of Science, Human Services, Business
Harrisburg Area Community College 2008 — 2011
Associate of Arts (A.A.), Psychology
Delta Dental of PA January 2006 - Present
United Concordia 1998 - 2006
Skills
Health Insurance, Health Savings Accounts, Employee Benefits, Insurance, Underwriting, Benefits Administration, Healthcare, Brokers, Life Insurance, Sales, Term Life Insurance, Medicare
Education
Penn State University 1993 — 1997
Bachelor of Science (BS), Business Administration and Management, General
Brevard College 1991 — 1992
Highmark August 2011 - Present
United Concordia April 2010 - August 2011
DST Health Solutions June 2007 - March 2009
EDS Technologies April 2006 - June 2007
Education
Bishop McDevitt
Empire Beauty School-Harrisburg
Cosmetology
W.L. Gore & Associates March 2010 - Present
IHC Health Solutions December 2007 - March 2010
Insurers Administrative Corporation September 2004 - December 2007
United Concordia 2000 - 2004
Jewish News of Greater Phoenix January 1999 - December 1999
Alphagraphics 1997 - 1998
Caremark (formerly PCS) 1995 - 1997
WorldatWork 1994 - 1995
Skills
Marketing Communications, Editing, Email Marketing, Marketing, Layout, Advertising, Corporate Communications, Strategy
Education
Arizona State University 1988 — 1993
BA, Journalism
United Concordia February 2006 - Present
Rite Aid 2002 - 2006
Education
Elizabethtown College 2009 — 2011
Bachelor of Science (B.S.), Computer Information Systems
HACC, Central Pennsylvania's Community College 1998 — 2000
Assoc of Arts, Life Sciences
Pennsylvania School of Muscle Therapy 1995 — 1995
Diploma, Massage Therapy
Willis January 2014 - Present
The Noble Group March 2010 - December 2013
Alliant Insurance Services March 2008 - March 2010
WJ Alexander & Associates October 2003 - March 2008
United Concordia March 2004 - October 2004
Fortis Benefits (Assurant) 2002 - 2004
PacifiCare 1998 - 2002
Skills
Health Savings Accounts, Employee Benefits, Account Management, Strategy, Health Insurance, CRM, Disability Insurance, Management, 401k, Sales, Marketing, Insurance, Consulting, COBRA, Business Strategy, Leadership, Strategic Planning, Training
Education
University of Central Oklahoma - College of Business Administration 1991 — 1996
Bachelor's degree, Business and Finance
Plainview
Plainview
Optima Health August 2014 - Present
Optima Health January 2011 - August 2014
United Concordia August 2006 - January 2010
Skills
Insurance, Leadership
Education
Arizona State University - W. P. Carey School of Business 2004 — 2006
Bachelor, Management
Mesa Community College 2001 — 2004
Associates, Business
United Concordia Dental April 2015 - Present
United Concordia July 2013 - Present
Highmark June 2012 - July 2013
Highmark Blue Cross Blue Shield October 2008 - June 2012
App-Techs March 2008 - October 2008
Linked Logic July 2005 - February 2007
SusCom April 2004 - July 2005
EMSED.COM LLC October 2002 - April 2004
AdvancePCS 1996 - 2002
Skills
Process Improvement, ITIL, Process Engineering, Business Process..., Software Documentation, IT Service Management, Management, Change Management, Telecommunications, Project Planning, Security, Project Management, Call Centers, Leadership Development, Troubleshooting
Education
Drexel University 2010 — 2013
BS, Information Security
Penn State University 1996 — 1998
RULE, Rural Urban Leadership Enrichment
Anne Arundel Community College 1992 — 1996
AA, Computer Info Systems
Milliman May 2010 - Present
United Concordia June 2008 - May 2010
Capital Blue Cross June 2006 - May 2008
CIGNA Group Insurance June 2004 - May 2006
Education
Bucknell University 2000 — 2004
Bachelor of Arts, Mathematics & Economics
United Concordia May 2011 - November 2012
TransCore October 2001 - March 2011
Skills
Accounting, Microsoft Excel, Process Improvement, Financial Reporting, Financial Analysis, Cash Flow, billing, Account Reconciliation, Fixed Assets, Outlook, PowerPoint, Finance, Invoicing, Bank Reconciliation, Accounts Payable, Leadership, Accounts Receivable, General Ledger, QuickBooks, Customer Service, Data Entry, Payroll, Analysis, Budgets, Sarbanes-Oxley Act, Software Documentation
Education
Eastern University 2011 — 2013
Masters, Management
Albright College 2008 — 2010
Bachelor's of Science, Accounting
DST Health Solutions August 2012 - March 2015
United Concordia June 2008 - September 2011
Yes Solutions May 2003 - September 2007
BISYS June 2000 - August 2002
Yes Solutions November 1995 - February 2000
Skills
Accounts Receivable, Medical Terminology, ICD-9-CM, ICD-10-PCS, ICD-10-CM, Typing, HCPCS, Transcription, Bookkeeping, Transcribing, 10 Key, Production Support, Health Insurance, Life Insurance, Dental Insurance, Credentialing, Invoicing, Windows 7, Windows Vista, Windows XP Pro, AS400 system, OPEX, Outlook, Outlook Express, Image Capture, Coordination of Benefits, Medical Billing, HIPAA, Accounting, Insurance, Finance
Education
American Academy of Professional Coders (AAPC) - online classes 2014 — 2014
certificate, ICD-10-CM
American Academy of Professional Coders (AAPC) - online classes 2014 — 2014
Certificate, ICD-10-PCS
Harrisburg Area Community College 2013 — 2013
Certificate, Medical Insurance Coding Specialist/Coder
Harrisburg Area Community College 2012 — 2013
Certificate, Medical Insurance Billing Technician
Johnson & Wales University
Associates degree, Cooking and Related Culinary Arts
United Concordia September 2005 - Present
Skills
Insurance, Software Documentation, Risk Management, Process Improvement, Analysis, Business Process..., Business Requirements, Business Analysis, Documentation Practices, Business Continuity..., Document Review, RFP experience, Document Automation, SharePoint, Access, Editing, Health Insurance
Education
Edgewood College 1996 — 2001
B.S., English/Writing
United Concordia Companies, Inc. March 2012 - June 2013
United Concordia June 2001 - March 2012
Amercian Management Systems September 1999 - October 2001
Skills
Insurance, Health Insurance, Employee Benefits
Education
Certified Public Accountant
HACC, Central Pennsylvania's Community College
Associate in Accounting
Shippensburg University of Pennsylvania
BS in Education
Vera Whole Health December 2014 - Present
Vera Whole Health December 2013 - Present
Delta Dental of Washington July 2011 - December 2013
United Concordia February 2007 - June 2011
Assurant Employee Benefits April 2006 - December 2006
United Concordia June 1999 - March 2006
Kibble & Prentice June 1997 - June 1999
Safeco Insurance October 1992 - June 1997
Skills
Insurance, Sales, Employee Benefits, Account Management, Sales Management, Health Savings Accounts, New Business Development, Leadership, Brokers, Managed Care, Group Insurance, Health Insurance, Healthcare, Personal Lines..., Health & Wellness, Onsite Clinics, Disability Insurance
Education
California State University-Northridge 1988 — 1991
Bachelor of Science, Business Administration, Major: Organizational Systems Management
KAISER PERMANENTE June 2015 - Present
KAISER PERMANENTE March 2014 - June 2015
UCLA Health System October 2012 - July 2013
Kaiser Foundation Health Plan May 2005 - October 2012
Kaiser Permanente 2005 - 2010
United Concordia February 2000 - April 2005
Blue Shield of California July 1997 - March 2000
SCAN Health Plans November 1995 - July 1997
FHP 1990 - 1997
Skills
Epic Systems, Account Management, Health Insurance, Disability Insurance, Project Coordination, Medicare, Dental Insurance, Benefits Administration, Epic Ambulatory, Epic Inpatient, Ambulatory Care, HIPAA, Healthcare Information..., Ambulatory, Healthcare Consulting, Hospitals, EHR, Revenue Cycle, Healthcare Management, Leadership, HL7, Cerner
Education
California State University-Dominguez Hills
HR Management Certification
United Concordia September 2009 - Present
United Concordia January 2008 - September 2009
United Concordia September 2006 - January 2008
Highmark November 2000 - September 2006
Highmark February 1994 - November 2000
Education
Lebanon Valley College 1994 — 1998
Master of Business Administration (M.B.A.), Business Administration and Management, General
Penn State University 1987 — 1991
Bachelor of Science (BS), Accounting
Aetna March 2007 - Present
United Concordia April 2004 - March 2007
Education
Drexel University 1995 — 1997
N/A, Graphic Design
The Segal Company May 2005 - Present
United Concordia June 1998 - May 2005
Charles Schwab June 1997 - August 1997
Skills
Process Improvement, Accounting, Microsoft Excel, Outlook, Customer Service, Microsoft Office, Project Management, Disability Insurance, Human Resources, Life Insurance, Health Insurance
Education
Arizona State University 2002 — 2004
MBA
Arizona State University 1994 — 1998
BS, Management
United Concordia June 2007 - Present
United Concordia August 1998 - June 2007
Skills
Health Insurance, Process Improvement, Microsoft Excel, Insurance, Business Analysis, Project Coordination, Project Management, PMP, Program Management, Data Analysis, Employee Benefits, Management, Public Speaking, Risk Management
Education
Bennett College for Women 1976 — 1980
Bachelor of Science, Accounting and Poli Sci
Six Sigma Black Belt
United Concordia October 1999 - Present
Highmark August 1994 - October 1999
Skills
Provider Relations, Insurance
Education
Alexandria Technical College
Clarissa, Minnesota
United Concordia March 2012 - Present
Coventry Health Care March 2010 - February 2012
Viant May 2001 - March 2010
Education
University of South Carolina - The Moore School of Business 1990 — 1992
MBA, Marketing
Brigham Young University
Bachelor's, Finance
Howard County Government August 2011 - Present
The Baltimore Sun May 2006 - April 2011
United Concordia May 2001 - May 2005
Skills
Billing, Account Reconciliation, Accounts Receivable
Education
Anne Arundel Community College
Catonsville Community College
United Concordia April 2011 - Present
Skills
Dental Underwriting, Team leadership
Education
Bellevue University 2008 — 2011
Master of Business Administration (MBA), Finance and Health Care Management, 3.85
Select Medical February 2014 - Present
Pulmonary Associates of Richmond August 2011 - June 2012
United Concordia September 2006 - November 2010
United Concordia September 2005 - January 2006
Benesse Chiropractic February 2004 - September 2005
Skills
Healthcare, Clinical Research, Process Scheduler, Research, Medical Terminology, Medical Billing, Microsoft Office, Microsoft Word, Data Entry, Medical Records, Microsoft Excel, Customer Service, Phlebotomy, AdvantX, Open Dental, Medent, 10 Key, 85 WPM, 9000 KSPH, Allscripts, General Office Skills, Medical Coding, HIPAA, Software Documentation, Invoicing, Accounts Receivable, EMR, Training
Education
Central Pennsylvania College 2010 — 2012
Bachelor of Business Administration (BBA), Business Administration, Management and Operations
US Career Institute 2010 — 2011
Certificate, Medical Billing and Coding
US Career Institute 2010 — 2011
Certificate, Medical Transcription/Transcriptionist
Central Pennsylvania College 2002 — 2004
Associate in Applied Arts, Hotel and Restaurant Management
United Concordia October 2010 - Present
Education
Ashford University
Consolidated School of Business-York
United Concordia December 2009 - Present
Locust Lane Dental Group October 1991 - December 2009
Education
Elizabethtown College 1987 — 1988
Elizabethtown High School
United Concordia December 2009 - June 2015
pediatric dental associates May 2006 - June 2007
Nittany Christian School April 2006 - June 2007
Skills
Customer Service, Data Entry, Outlook, Health Insurance, Call Centers, Microsoft Office, Microsoft Word, Microsoft Excel, Insurance, Training, PowerPoint, Team Building
Education
Kaplan University-Davenport Campus 2004 — 2006
Associate of Arts and Sciences (AAS), Criminal Justice/Law Enforcement Administration
jamesisland high school 1989 — 1990
National Student Clearinghouse November 2001 - April 2013
CyBiz, Inc. December 2000 - July 2001
PSINet, Inc. May 1998 - December 2000
United Concordia November 1990 - April 1998
Skills
Customer Service, Manage Client..., Continuous Improvement, Customer Experience
Education
Clarion University of Pennsylvania
Master of Library & Information Science (MLIS), Library and Information Science
Utica College
Bachelor of Arts (BA), English Language and Literature, General
Highmark January 2007 - Present
United Concordia 2004 - 2006
United Concordia 1999 - 2004
United Concordia 1993 - 1999
Skills
Sales, Health Insurance, Insurance, Managed Care, Employee Benefits, Salesforce.com, Account Management, Cold Calling, Leadership, Brokers, Customer Retention, Marketing, HIPAA, Direct Sales, Selling, HMO
Education
Gettysburg College 1984 — 1988
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
Capital College, Pennsylvania State University
Master of Public Administration (MPA), Healthcare Administration
United Concordia April 2011 - Present
United Concordia Dental April 2011 - Present
United Concordia Dental November 2003 - April 2011
Skills
Underwriting, Insurance, Health Insurance, Risk Management, Process Improvement, Data Analysis, Leadership, Mentoring Of Staff, Collaboration
Education
Bellevue University 2008 — 2011
Master of Business Administration (MBA)
Shippensburg University of Pennsylvania 1991 — 1995
Bachelor of Science (BS), Business Administration