United Recovery Systems LP
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United Recovery Systems LP Employees
Accu-Tech Corporation June 2014 - Present
Greenberg, Grant & Richards Inc May 2010 - June 2014
United Recovery Systems LP June 1996 - May 2010
Skills
Account Management, Sales, Credit, Sales Management, Risk Management, New Business Development, Management, Leadership, Credit Risk, Customer Satisfaction, Contract Negotiation, Call Centers, Business Development, Operations Management, Finance
Education
University of Houston 1989 — 1993
Hotel, Motel, and Restaurant Management
Ditech Financial LLC July 2015 - Present
Green Tree Servicing June 2013 - July 2015
United Recovery Systems LP 2012 - 2013
1st Franklin Financial 2005 - 2010
Skills
Outlook, Mortgage Lending, Microsoft Word, Banking, PowerPoint, Microsoft Excel, Credit Reports, Accurint, Mortgage Servicing, Bankruptcy, Legal Documents, PACER, YGC
Education
University of Alabama at Birmingham
Centre Technologies March 2014 - Present
United Recovery Systems LP October 2012 - March 2014
Army National Guard November 2001 - November 2013
New Edge Satellite February 2008 - August 2012
The Dow Chemical Company December 2006 - July 2007
Tim Hortons July 2001 - December 2006
Army National Guard October 2004 - November 2005
Skills
Inventory Management, Customer Service, Microsoft Office, Data Entry, Leadership, Logistics, Process Scheduler, Operational Planning, Outlook, Microsoft Excel, Team Building, Operations Management, Team Leadership, Access, Military Training, Microsoft Word, PowerPoint, Time Management, Army, Personnel Supervision, Computer Programming, Multi Tasking, Highly detail oriented, Reliable, Human Resources, Office Administration, Recruiting, Communication, Training, Screening Resumes, Interviews, Personnel Selection, Management, Policy
Education
Northwood University 2011 — 2012
Bachelor's degree, Business Administration and Management, General, 3.77 GPA
Delta College 2008 — 2010
Associate of Arts and Sciences (AAS), Computer Programming
Walmart October 2014 - Present
Navasota Independent School District February 2011 - Present
United Recovery Systems LP October 2013 - January 2014
Tobi Health Care June 2013 - August 2013
Penncro Associates July 2012 - January 2013
Wal-Mart August 2011 - July 2012
Intramural Sports August 2009 - May 2010
Brookshire Brothers, Inc. November 2006 - August 2007
Skills
Customer Service, Microsoft Word, PowerPoint, Time Management, Microsoft Office, Teamwork, Sales, Cashiering, Data Entry, Customer Satisfaction, Teaching, Leadership, Team Building
Education
Blinn College 2013 — 2014
Psychology Biology
Prarie View A&M University 2008 — 2012
Bachelors, Psychology, Nursing
Audubon Engineering February 2014 - March 2015
Aon Hewitt September 2010 - February 2014
Convergys April 2008 - April 2009
United Recovery Systems LP March 2007 - February 2009
Skills
HIPAA, Benefits administrator, Detail-Oriented, Performance metrics, Maintains confidentially, Self-starter, Customer Service, ERISA, Mediation skills, Works well with people, Microsoft Office, 401k, 401k Rollovers, Defined Benefit, Defined Contribution, Flexible Spending..., Health Savings Accounts, Health Insurance, COBRA, Employee Benefits, Open Enrollment, FMLA, ADP Payroll, Compensation, New Hire Orientations, Employee Recognition, Employee Handbooks, Benchmarking, Onboarding, Disability Insurance, I-9 Compliance, Salary, HR Policies
Education
Concorde Career Institute-Jacksonville 2002 — 2004
Certification, Medical/Clinical Assistant
Lone Star College System
Associate of Science (AS)
Liberty Mutual Insurance December 2012 - Present
Liberty Mutual Insurance December 2012 - May 2014
Homesite Insurance June 2011 - December 2012
United Recovery Systems LP January 2011 - May 2011
Farmers Insurance August 2006 - April 2011
Asset Acceptance August 2000 - December 2010
OSI collection services 2000 - 2001
US Navy October 1996 - October 2000
Skills
Leadership, Management, Call Center, Sales, Credit, Insurance, Collections, Call Centers, Operations Management, Loans, Finance, Mortgage Lending, Executive Management, Financial Services, Risk Management, Underwriting, Banking, Customer Service, Credit Analysis, Relationship Management, Portfolio Management, Credit Risk, Financial Analysis, Credit Cards, Process Improvement, Customer Retention, Analysis, Vendor Management, Customer Satisfaction, Training, Project Planning, Negotiation, Team Building, Business Analysis, Business Process..., Team Leadership, Performance Management, CRM, Strategic Planning, Coaching, Budgets, Telecommunications, Team Management, Change Management, Sales Management, Microsoft Office, Microsoft Excel, Account Management, Marketing, Property & Casualty...
Education
University of Phoenix 2010 — 2015
Associate's Degree, Aviation/Airway Management and Operations
Progressive Financial Services, LLC March 2014 - Present
Gatestone & Co. April 2013 - February 2014
United Recovery Systems LP November 2011 - October 2012
Loan Resolution Corporation May 2011 - November 2011
Asset Acceptance 2008 - 2011
Skills
Fluent in Italian, Fluent in Spanish, Skip Tracing, As 400, FACS Ontario, Training & Development, Curriculum Design, Curriculum Development, Loss Mitigation, Call Center, Training, Microsoft Office, Loan Servicing, Sales, Microsoft Word, Development Of Employees, Staff Development, Microsoft Excel, Financial Services, Personnel Management, Mortgage Servicing, Loan Origination, Onboarding, Recruiting, Credit Risk, Performance Management, Employee Relations, Customer Service, Customer Satisfaction, Team Building, Accounts Receivable, Loans, Leadership Development, Coaching, Talent Acquisition, Hiring, Credit Analysis, Public Speaking, Social Networking, Job Fairs, Call Centers, Employee Training, Negotiation, Risk Management, Banking, Mortgage Lending, Finance, Mortgage Banking, Interviews, Outlook
Education
Central Arizona College 2011 — 2015
Currently Attending, Business Administration
Pima Community College 1993 — 1994
None
United Recovery Systems, LP April 2015 - Present
Axiom Technology Group January 2015 - Present
BAE Systems June 2013 - Present
GE Gas and Oil April 2012 - June 2013
Qualxserv May 2007 - April 2012
Skills
Hardware, Servers, Storage, Windows Server, Active Directory, HP, Troubleshooting, Storage Area Networks, System Deployment, Blackberry Enterprise..., Windows 7, Software Installation, Technical Support
Education
Houston Community College 1994 — 1995
ITT Technical Institute-Houston West 1993 — 1994
MicroBilt Corporation July 2014 - Present
ZestFinance December 2013 - July 2014
United Recovery Systems LP April 2011 - November 2013
Nationwide Credit, Inc./Altisource August 2005 - December 2010
Nationwide Credit, Inc. September 2001 - August 2005
Nationwide Credit, Inc. June 1998 - September 2001
Nationwide Credit Inc./First Data Corp. 1996 - 1998
Nationwide Credit, Inc./ACB Companies 1994 - 1996
Nationwide Credit, Inc./ACB Companies 1985 - 1994
Education
Grand Canyon University 2008 — 2010
MS, Leadership
Arizona State University 1992 — 1998
BS, Management
Target July 2014 - Present
Target July 2012 - July 2014
KIPP Houston Public Schools August 2011 - July 2012
Carter's Kids June 2009 - July 2012
Southwest Schools August 2008 - June 2010
United Recovery Systems LP June 2006 - August 2008
Lincoln University of Missouri August 2002 - June 2005
Skills
Leadership, Loss Prevention, Merchandising, Sales, Store Management, Microsoft Excel, Management
Education
University of Missouri-Columbia 1997 — 2002
Men's Wearhouse December 2014 - Present
United Recovery Systems LP July 2014 - Present
Leo Martin Chevrolet January 2012 - Present
III Forks Steakhouse January 2011 - August 2011
Del Friscos Double Eagle Steakhouse August 2010 - December 2010
Skills
Sales driven, Excellent customer..., Ability to learn quickly, Very personable, Positive Personality, Positive Team Player, Highly motivated..., Assertiveness, Hard-worker, Goal Oriented, Committed to..., Team Leadership, Devoted
Education
American InterContinental University-Houston 2011 — 2014
Clements High School 1998 — 2002
Aggieland Properties September 2014 - December 2014
DSW March 2014 - October 2014
Brenham Outreach Advisory Council November 2011 - May 2012
United Recovery Systems LP October 2011 - March 2012
CNS August 2008 - April 2011
Metrocare Services March 2007 - June 2008
SDIC January 2005 - January 2007
Skills
Writing, Quality, Medical Terminology, Medical Transcription, Interpersonal Skills, Problem Identification, Fast Learner, Microsoft Office, Healthcare, Social Skills, Therapists, Mental Health, Medicare, Group Therapy, Adolescents, Crisis Intervention, Case Management, Psychotherapy, Treatment, Medicine, Nursing, Research, Behavioral Health, Psychology, Social Services, Program Development, Clinical Research, Home Care
Education
The University of Texas at Dallas 1994 — 1997
BS, Neuroscience, 3.57
The University of Texas at Dallas 1994 — 1997
Bachelor’s Degree, Psychology - BA, 3.57
JPMorgan Chase February 2014 - Present
United Recovery Systems LP April 2013 - July 2014
Asurion April 2012 - December 2013
Education
George Washington Carver High School 2001 — 2004
Computer and Engineering
houston community college
General Studies
Cheonggang Academy
University of Houston-Downtown
SalesStaff, LLC January 2014 - Present
Convergent Outsourcing July 2009 - May 2013
United Recovery Systems LP January 1998 - July 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Team Leadership, Budgets, Time Management, Sales Process, Sales Operations, Salesforce.com, Leadership, Team Building, Management, Email Marketing, Marketing Strategy, Cold Calling
Education
Midwestern State University 1985 — 1988
Volkswagon Credit September 2014 - Present
United Recovery Systems LP March 2014 - August 2014
Citi October 2008 - January 2014
Citi 2007 - 2008
Citi 2004 - 2006
Citi 2002 - 2004
Citi 2000 - 2002
Skills
Collections, Customer Service, Project Management, Microsoft Office, Employee Training, Martial Arts, Sales, Quality Management, Loan Modifications, Research, Summaries, Refinance, Training
Education
Dobson High School 1991 — 1994
Diploma
Mesa Community College
None, Business Law
Association Services September 2010 - Present
United Recovery Systems LP April 2010 - September 2010
FMA Alliance, Ltd. May 2009 - April 2010
Skills
Microsoft Office, Bank Reconciliation, Bookkeeping, Accounts Payable, QuickBooks, Journal Entries, Accounts Receivable, Account Reconciliation, General Ledger, Customer Service, Year-end Close, Accruals, Payroll Taxes, Financial Statements, Peachtree, Cash Flow Forecasting, Invoicing, Payroll, Human Resources, Spreadsheets, Cash Receipts
Education
University of Phoenix 2012 — 2013
Still Enrolled, Psychology
Blinn College
Diploma, General Education
United Recovery Systems LP January 2015 - Present
Advanced Call Center Technologies May 2009 - January 2015
Academy Collection Service November 2003 - April 2009
Credit One Bank March 1998 - November 2003
Sunrise Credit Services 1996 - 1998
Coleman Electical Supply Company 1995 - 1996
Skills
Call Center, Operations Management, Workforce Management, BPO, Process Improvement, Risk Management, Credit Cards, Customer Experience, Vendor Management, Credit, Training, Management, Business Analysis, Team Building, Coaching, Loss Mitigation, Mortgage Servicing, Loan Servicing, Executive Management, Call Center Development, Change Management, Call Centers, Outsourcing, Team Leadership, Customer Satisfaction, Customer Service, Accounts Receivable, Team Management, Financial Services, Strategy, Banking, Program Management, Customer Retention, Performance Management, Human Resources, Strategic Planning, Loans, CRM, Employee Benefits, Negotiation, Time Management, Contact Centers, Business Process..., Forecasting, Hiring, Leadership, Project Management, Mortgage Lending, Budgets
Education
University of Nevada-Las Vegas 1998 — 2000
Business Management
Nassau Community College 1995 — 1997
Associates, Business Management
Texas Department of Criminal Justice August 2013 - Present
The Jones Agency January 2010 - Present
TownePlace Suites by Marriott May 2007 - Present
Ross Stores, Inc. January 2006 - Present
United Recovery Systems LP March 2007 - January 2012
Texas A&M University September 2006 - January 2007
Gap Inc./Old Navy January 2004 - May 2006
Skills
Customer Service, Management, Strategic Planning, Microsoft Office, Leadership, Public Speaking, Event Planning, Training, Team Building, Marketing, Microsoft Excel, Project Management, Budgets, Sales, Event Management, Nonprofits, Microsoft Word, Research, Customer Satisfaction, Public Relations, Fundraising, Photography, Coaching, Program Management, Marketing Strategy, Team Leadership, Social Networking, PowerPoint, Project Planning, Hospitality
Education
Texas A&M University 2005 — 2009
Bachelor of Business Administration (BBA), Business Administration and Management, General, 3.25
Harris Health System April 2015 - Present
Harris Health System July 2014 - Present
Harris Health System July 2014 - December 2014
United Recovery Systems LP March 2010 - July 2014
Skills
Accounts Receivable, Appointment Scheduling, Call Centers, Customer Service, Skip Tracing, Financial Analysis, Outlook, Process Improvement, Credit, Credit Cards, Debt Management, Accounting, Accounts Payable, Telephone Skills, Data Entry, Team Building, FDCPA, Customer Satisfaction, Microsoft Excel, Customer Experience, Leadership, Management, Risk Management, HIPAA, Scheduling, Referrals
Education
University of Phoenix 2015 — 2016
Master's degree, Health/Health Care Administration/Management
University of Phoenix 2013 — 2014
Bachelor's degree, Health/Health Care Administration/Management, B
University of Phoenix 2010 — 2012
Associates of science, Medical billing and coding, B
Bradford school of business 2007 — 2008
Diploma, Accounting, A
United Recovery Systems LP August 2014 - Present
Confidential Financial Services May 2014 - July 2014
Sysco December 2012 - May 2014
Chartis August 2012 - December 2012
VALIC July 2008 - October 2012
Korn/Ferry Futurestep November 2004 - June 2008
The Home Depot 1998 - 2003
Kmart Corporation 2000 - 2001
Skills
Talent Acquisition, Employee Relations, Talent Management, Recruiting, Sourcing, Manage Client..., Management Coaching, Great communications..., expert in training and..., Interviews, Human Resources, HR Consulting, Organizational..., Performance Management, Strategy, Technical Recruiting, Hiring, Leadership, Management, Onboarding, Applicant Tracking..., College Recruiting, Taleo, Coaching, Workforce Planning, Employee Benefits, Succession Planning, Internet Recruiting, Resume Writing, HRIS, Policy, Training, Deferred Compensation, Benefits Administration, New Hire Orientations, PeopleSoft, Temporary Staffing, Employer Branding, Temporary Placement, Building Relationships, Benefits Negotiation, Staffing Services, Consulting, Personnel Management, Executive Search, Employee Training, Contract Recruitment, Employee Engagement, HR Policies, Screening Resumes
Education
Capella University 2010 — 2014
Doctor of Philosophy (Ph.D.), Organization & Development
LeTourneau University 2006 — 2008
MBA, Human Resources
Willowridge HS 1985 — 1989
Houston Baptist University
Stephen F. Austin State University
Advantage Airbrush April 2014 - Present
Inspire Career Consultants September 2013 - April 2014
Textemps October 2012 - November 2013
United Recovery Systems LP 2008 - 2012
Untied States Marine Corps 1997 - 2005
Skills
Airbrush, Creative Concept Design, Events, Public Relations, Public Speaking, Sales Operations, Coaching, Training, Management, Team Building, Time Management, Negotiation, New Business Development, Budgets, Leadership, Team Leadership, Strategic Planning, Cold Calling, Project Planning, Operations Management, Interviews, Small Business, Business Planning, Recruiting, Staffing Services, Leadership Development, Customer Satisfaction, Temporary Placement, Account Management, Sales Management, Direct Sales, Business Strategy, Employee Relations, Call Centers, Marketing Strategy, Sales, Sales Process, Client Development, Analysis, Risk Management, Candidate Generation, Candidate Marketing, Employee Training, Vendor Management, Client Representation, Communication Training, Forecasting
Education
Colorado Technical University 2007 — 2008
Wayland Baptist University 1999 — 2000
College of Biblical Studies-Houston
Self-employed April 2013 - Present
Custom Irrigation May 2006 - September 2010
CC Building By Design July 1999 - June 2006
United Recovery Systems LP 1998 - 1999
Motel 6 January 1994 - December 1997
Dillards 1993 - January 1994
Skills
Blogging, Writing, Coupons, Frugal Living, SEO, Social Media Marketing, Social Media, Online Advertising, Paper Craft, Handmade Jewelry, Green Living, Organic Gardening, Organic Farming, Organic Products, Farmers Markets, Environmental Issues, Volunteering, Girl Scout Leader, Non-profit Volunteer, Ebay Sales, Creative Solutions, Tax Preparation, Office Management, Office Administration, QuickBooks, Peachtree, Bookkeeping, Accounting, P&L Management, Accounts Payable, Accounts Receivable, Payroll, Invoicing, Cash Management, Collections, Job Scheduling, Appointment Scheduling, Account Reconciliation, Bank Reconciliation, Budget Reconciliation, Purchasing, Design Assistance, Purchase Orders, Sourcing, Building Permits, Customer Service, Hotel Management, Team Building, Employee Training, Craft Services
Education
Sam Houston State University
Clements High School 1990 — 1992
Infinity Wealth Real Estate September 2014 - Present
Premier Credit Restoration December 2013 - Present
ARS National Services May 2013 - December 2013
United Recovery Systems December 2011 - May 2013
Nationwide Credit Inc. February 2010 - February 2011
United Recovery Systems LP November 2008 - December 2009
Credit Management Control June 2007 - August 2009
Finance Systems of Green Bay May 2004 - May 2007
Shawano-Gresham School District November 2002 - May 2004
Dominos Pizza December 2001 - October 2002
Skills
Credit, Recruiting, Customer Satisfaction, Accounts Receivable, Loans, Management, Call Center, Analysis, Skip Tracing, Negotiation, Banking, Sales Management, Credit Cards, Financial Services, Sales, Operations Management, Portfolio Management, Risk Management, Credit Risk, Process Improvement, Training, Credit Analysis, Finance, Mortgage Lending, Executive Management, Accounting, Loss Mitigation, Time Management, Call Centers
Education
Austin College
International Business; Management
Cambridge University
College Station Medical Center January 2015 - Present
United Recovery Systems LP December 2014 - February 2015
Penncro Associates, Inc. May 2014 - December 2014
Walmart September 2013 - March 2014
Millennium Physicians 2011 - 2013
Sadler Clinic 2011 - 2013
All The Little Things Count April 2007 - July 2010
Skills
Computers, Telephone Skills, Data Entry, Customer Service, Filing, Appointment Scheduling, Paperwork, Collections, Medical Billing, Medical Coding, Receptionist Duties, PowerPoint, Typing, Outlook
Education
Colorado Technical University 2011 — 2013
Bachelors Degree, Businees Healthcare Management, A
Colorado Technical University 2010 — 2012
Associate's degree, Medical Insurance Coding Specialist/Coder, A
Kinder Morgan April 2013 - Present
Ricoh Business Solutions August 2008 - April 2013
Allstate April 2007 - August 2008
United Recovery Systems LP March 2003 - April 2007
Advanced Tracking Technologies 2000 - 2003
Skills
Data Entry, Customer Satisfaction, Inventory Control, Sales, Shipping, Outlook, Customer Service, Accounts Receivable, Customer Retention, Purchasing, Team Building, Contract Negotiation, Time Management, Inventory Management, Supervisory Skills, Auditing, Contract Management, Procurement, Negotiation, Oil, Pipelines, Energy, Inspection, Petroleum, Analysis, Financial Analysis, Gas, Microsoft Excel
Education
Houston Community College 2011 — 2015
Not yet, Political Science and Government, 3.5
United Blood Services April 2014 - Present
Fiserv June 2013 - September 2013
CPA Marketing 2010 - 2012
United Recovery Systems LP 2008 - 2009
Calibrus 2007 - 2008
Skills
Credit, Loans, Financial Services, Portfolio Management, Credit Analysis, Credit Risk, Credit Cards, Risk Management, Financial Analysis, Mortgage Lending, Loss Mitigation, Banking, Call Centers, Loan Servicing, Insurance
Education
Mesa Community College 2003 — 2005
History
Tempe High School 1998 — 2002
Diploma, General Studies, 3.2GPA
Kohl's Department Stores August 2014 - Present
JPMorgan Chase October 2010 - August 2014
United Recovery Systems LP February 2008 - May 2010
Greentree Servicing January 2005 - February 2008
Skills
Mortgage Lending, Loans, Portfolio Management, Banking, Credit, Consumer Lending, Credit Analysis, Credit Risk, Financial Analysis, Financial Services, Loan Origination, Loss Mitigation, Mortgage Banking, Refinance, Residential Mortgages, Risk Management
Education
Pine Bluff High School 1989 — 1992
University of Arkansas at Pine Bluff
American Express September 2015 - Present
American Express June 2012 - September 2015
American Express October 2011 - June 2012
Wells Fargo November 2009 - May 2011
SouthWest Recovery August 2007 - September 2009
United Recovery Systems LP May 2008 - August 2009
Sallie Mae November 2006 - August 2007
Allied Interstate September 2001 - October 2006
Skills
Excel, Word, InfoPath, SQL, VBA, Access, Business Analysis, SharePoint, Analysis, Visio, Data Analysis, Process Improvement, PowerPoint, Call Centers, Systems Analysis, Team Leadership, Microsoft Office, Databases, Analytics, Management, Microsoft Excel, Vendor Management, Training
Education
University of Phoenix 2009 — 2011
Masters, Business Administration
University of Phoenix 2006 — 2011
Bachelors of Science, Finance
Fort Bend County April 2015 - Present
United Recovery Systems LP September 2011 - April 2015
Strayer University 2012 - June 2014
PLS Financial Services November 2010 - September 2011
Harris County May 2009 - October 2010
Skills
Customer Service, Loans, Accounts Receivable, Data Entry, Microsoft Word, Telephone Skills, Microsoft Office, Microsoft Excel, Loan Servicing, 10 Key, PowerPoint, Negotiation, Finance, Marketing, Microsoft Powerpoint, Cashiering, Collections, Tax Preparation, Child Advocacy, Typing, Court Reporting, Time Management, Call Centers, Employee Training, Spreadsheets, Criminal Justice, Outlook, Public Speaking
Education
Strayer University TX 2012 — 2014
Bachelor's degree of science in Criminal Justice Concentration in Criminal Justice Administration, Criminal Justice/Law Enforcement Administration, 3.5
Lone Star College System 2004 — 2008
Associate of Arts and Sciences (A.A.S.), Criminal Justice/Law Enforcement Administration
United Recovery Systems LP June 2011 - Present
United Recovery Systems LP July 2009 - May 2011
United Recovery Systems LP June 2007 - September 2008
Skills
IT Operations, Troubleshooting, Third Party Collections, Software Quality..., Predictive Dialers, Dialer Management, Microsoft Technologies, Skip Tracing, Software Installation, System Testing, Call Centers, Customer Service, Process Improvement, Team Building, Analysis
Education
Texas Southern University 2005 — 2009
Bachelor of Business Administration (BBA), Marketing/Information Technology
A Conceal Affair January 2008 - Present
Conceal January 2008 - Present
United Recovery Systems LP October 2003 - January 2015
Skills
Wedding Planning, Trade Shows, Team Building, Strategic Planning, Social Media Marketing, Social Networking, Social Media, Public Relations, New Business Development, Marketing Strategy, Marketing, Management, Event Planning, Event Management, Entrepreneurship, Customer Service, Corporate Events, Parties, Project Management, Sales, Microsoft Excel, Microsoft Office, Public Speaking, Budgets, Leadership, Marketing Communications, Advertising, Business Strategy, Negotiation, Time Management, Team Leadership, Sales Management, Online Marketing, Project Planning, Entertainment, Research, Contract Negotiation, Email Marketing, Small Business, Meeting Planning, PowerPoint, Hospitality, Program Management, Catering, Business Development, Training
Education
University of Houston-Downtown
Bachelors, Finance
Jordan Flowers and Events October 2012 - Present
Jordan Flowers and Events January 2012 - Present
Freytag's Florist October 2012 - May 2013
United Recovery Systems LP September 2009 - December 2011
Skills
Advertising, Layout, Illustration, Concept Development, Photography, Brochures, Dreamweaver, Flash, User Interface Design, Corporate Branding, Posters, Brand Development
Education
Blinn College 2009 — 2011
Associate's degree, Speech Communication and Rhetoric
Conn's Corporate Office March 2015 - Present
Brilliant Energy January 2013 - February 2015
United Recovery Systems LP December 2011 - May 2012
Law Offices of James A. West PC April 2008 - August 2011
Sam's Club December 2006 - March 2008
APAC Customer Services January 2006 - August 2006
Pharma Pac, LLC September 2004 - January 2006
Skills
Accounts Receivable, Microsoft Excel, Skip Tracing, Accounts Payable, Customer Service, Debt Management, Microsoft Word, Data Entry, Spreadsheets, Sales, Negotiation, Credit, Portfolio Management, Credit Analysis, Risk Management, Call Centers, Financial Services, Account Reconciliation, PowerPoint, Microsoft Office, Customer Satisfaction, Telephone Skills, Team Building, Management, Analysis, Forecasting, Energy Markets, Financial Analysis, Account Management, Process Improvement, Electricity Markets, Natural Gas, Communication Skills, Organization, Organizational..., Organizational..., Supervisory Skills, Operations Management, Energy, Direct Sales, Business Analysis, Invoicing, Team Leadership, People Skills
Education
Lamar State College-Orange
Consumer Financial Protection Bureau July 2014 - Present
LiveVox 2008 - June 2014
Fidelis Recovery Solutions, Inc. February 2008 - January 2013
Fidelis Recovery Solutions June 2006 - February 2008
Asset Management Outsourcing, Inc. 2004 - 2006
United Recovery Systems, LP 2003 - 2004
Nationwide Credit, Inc. 2001 - 2003
Nationwide Credit, Inc. 1999 - 2001
First Data Corporation June 1996 - June 1999
American Creditors Bureau 1989 - 1996
Skills
Call Center, Credit, Operations Management, Strategic Planning, Forecasting, Team Building, New Business Development, Process Improvement, Team Leadership, Portfolio Management, Risk Management, Vendor Management, IT Outsourcing, Outsourcing, BPO, Sales Management, Executive Management, Negotiation, Management, Financial Services, Credit Cards, Account Management, Leadership, Loans, Compliance Management..., Business Strategy, Business Analysis, Business Development, Contract Negotiation, Call Centers, Salesforce.com, Banking, Sales, CRM, Direct Sales, Enterprise Software, Solution Selling, Strategic Partnerships, SaaS, Product Management, Cross-functional Team..., Customer Retention, Team Management, Entrepreneurship, Mergers & Acquisitions, Telecommunications, Analytics, Marketing, Customer Experience, Start-ups
Education
Kennesaw State University - Michael J. Coles College of Business 1999 — 2003
BBA, Finance
The University of Kansas 1977 — 1982
Kennesaw State University - Michael J. Coles College of Business
Master of Business Administration (MBA), 4.0
Rockhurst High School
Chevron Federal Credit Union February 2015 - Present
Wells Fargo July 2014 - January 2015
AmeriPro Funding, Inc. January 2014 - June 2014
Nationstar Mortgage August 2012 - January 2014
Zeus Mortgage January 2012 - July 2012
Citifinancial Consumer Finance Ltd December 2009 - December 2011
United Recovery Systems LP August 2006 - December 2009
Skills
Loans, Loan Origination, Mortgage Banking, Refinance, Customer Service, FHA, Microsoft Excel, Microsoft Word, Microsoft Office, Credit Analysis, Consumer Lending, Home Equity Loans, Sales, Mortgage Lending, VA loans, Insurance, Loss Mitigation, Loan Servicing, Credit
Education
Texas Southern University 2003 — 2009
Bachelor Science, Political Science
iCrossing May 2015 - Present
iProspect August 2014 - April 2015
iProspect June 2013 - August 2014
iProspect July 2011 - June 2013
Bank of Oklahoma July 2009 - July 2011
Bank of Oklahoma July 2008 - July 2009
United Recovery Systems LP July 2007 - July 2008
Conxts Technology Solutions July 2004 - July 2007
Skills
Search Advertising, Online Advertising, Google Analytics, Digital Marketing, PPC, Digital Strategy, Google Adwords, Web Analytics, SEO, Omniture, Social Media Marketing, Online Marketing, SEM, Mobile Marketing, Affiliate Marketing
Education
Oklahoma State University
Bachelor of Science (B.S.), International Business
MetLife October 2013 - July 2014
Enterprise Holdings October 2010 - March 2012
United Recovery Systems LP July 2007 - November 2009
Skills
Management, Project Management, Microsoft Office, Strategic Planning, Customer Service, Leadership, Microsoft Excel, Business Strategy, Sales, Marketing
Education
Tulsa Technology Center-Lemley Campus 2004 — 2005
RMA and Rpbt, Medical Assistant/ Phlebotomist
Broken Arrow High School 1998 — 2000
Diploma
MetLife October 2013 - July 2014
Enterprise Holdings October 2010 - March 2012
United Recovery Systems LP July 2007 - November 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, AED
Education
Tulsa Technology Center-Lemley Campus 2004 — 2005
Medical/Clinical Assistant
Broken Arrow Senior High School 1998 — 2000
Diploma
TechCorr USA, LLC December 2014 - Present
MISTRAS Group, Inc. August 2014 - December 2014
Control and Inspection Services March 2014 - August 2014
MISTRAS Group, Inc. June 2013 - March 2014
Petrochem Inspection Services May 2012 - June 2013
IRISNDT 2011 - December 2012
JV Industrial Companies, Ltd. September 2011 - February 2012
United Recovery Systems LP November 2009 - April 2010
Unlimited Asset Recovery Corp. January 2007 - May 2008
Collections Unlimited of Texas, Inc. August 2000 - May 2008
Skills
Training, Recruiting, ROV, Eddy Current, Ultrasonics, Radiation Safety, Forklift Operator, Radiography, Magnetic Particle..., Liquid Penetrant Testing, Visual Inspection, Hardness Testing, NDT, UT, Inspection, ASME, Pipelines, Petrochemical, RT, NDE, Refineries, Pressure Vessels, Corrosion, Piping, Refinery, API 570, Supervisory Skills, Quality Assurance, ASNT, Factory, Ultrasonic Testing, Radiographic Testing, Petroleum, Quality Control, Management, Onshore
Education
The Ocean Corporation 2011 — 2011
Diploma
Austin Community College 2002 — 2003
University of Houston-Downtown 2000 — 2001
Texas Tech University 1999 — 2000
United Recovery Systems LP November 2014 - Present
Ranch Acres Audiology August 2014 - Present
Capital One Auto Finance August 2012 - February 2014
MetLife/Spherion March 2012 - May 2012
CFS II November 2011 - January 2012
Alorica February 2011 - October 2011
DIRECTV November 2009 - January 2011
Guardian Security Systems, Inc./ASC July 2009 - October 2009
Skills
Customer Service, Microsoft Office, Customer Satisfaction, Sales, Microsoft Excel, Microsoft Word, Data Entry, Call Center, Outlook, PowerPoint, Inventory Management, Account Management, Team Building, Retail, Social Media, Customer Retention, QuickBooks, Accounts Receivable, Accounting, Account Representation, Collections, Third Party Collections, Third Party Vendors, Small Business Startup, Outbound Marketing, Training, Hatha Yoga, Business to Business, Bookkeeping, Social Networking, Social Skills, Building Customer..., Positive Team Player, Can Do Attitude, Easy Going, Analytic Thinking, Decisiveness, Self-starter, Highly Reliable, Dependable Team Player, Strongly self-motivated, Communication, Presentations, Enjoy Challenges, Customer Service..., Multi Tasking, Organizational..., Energy Efficiency, Management, Group Dynamics
Education
Fullerton College 1976 — 1981
Associate of Arts (AA), Business/Commerce, General
Loara High School 1973 — 1976
High School Diploma, General Education
Katy ISD August 2009 - Present
Republic Services March 2007 - August 2009
United Recovery Systems LP January 2006 - March 2007
Clear Channel Outdoor October 2003 - November 2005
Front Door Promotions/Sachnowitz and Company January 2003 - October 2003
Skills
Microsoft Excel, Microsoft Word, Microsoft Office, Adobe Creative Suite, Outlook, Networking, Volunteering, Multi Tasking, Multimedia, Hands-on Approach, Dreamweaver, Photoshop, Illustrator, Employee Training, Public Speaking, Sales, Training, Customer Service, Leadership Development, Leadership, Staff Development, Curriculum Development, PowerPoint, Team Building
Education
Sam Houston State University 1999 — 2003
Bachelor's Degree, Journalism Advertising, Graphic Design
La Vega High School 1995 — 1999
High School, General Studies
Fingerhut/ABC Online May 2011 - November 2012
United Recovery Systems LP October 2009 - March 2011
Pro Consulting Services July 2006 - October 2009
Alltel Wireless May 2001 - August 2005
Cindy Place Apartments August 1999 - April 2001
Alamo Rent A Car June 1995 - August 1999
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Data Entry, Data Analysis, Data Management
Education
Delgado Community College 1996 — 1998
Business Administration and Management, General
United Recovery Systems LP August 2011 - Present
IntelliRisk Management Corp. -Financial Management Control June 1993 - February 2001
US Navy March 1984 - June 1993
Skills
Credit, Credit Cards, Team Leadership, Team Building, Collections, Process Improvement, Operations Management, Talent Acquisition, Leadership Development, Leadership, Coaching, Training, Hiring Practices, Customer Experience, Human Resources, Call Center, Risk Management, Strategic Planning, Management, Customer Service, Vendor Management, Negotiation, Budgets, Contract Negotiation, New Business Development, Account Management, Recruiting, Customer Satisfaction, Forecasting, Sales Management, Business Strategy, Skip Tracing, Project Management, Credit Risk, Microsoft Office, Microsoft Excel, Financial Analysis, Program Management, Loans, Analysis, Portfolio Management, Accounts Receivable, Employee Relations, Credit Analysis, Change Management, FDCPA, Outlook, Microsoft Word, Inventory Management, PowerPoint
Education
United States Naval Academy 1984 — 1988
Bachelor of Applied Science (BASc), Aeronautical Engineering
United Recovery Systems LP March 2014 - Present
New Regional Planning January 2012 - March 2014
Merion Realty Management April 2011 - January 2012
Houston Texans September 2010 - April 2011
Under Armour March 2009 - March 2010
Education
University of Houston 2006 — 2008
M. Ed., Education
Loyola University New Orleans 2001 — 2005
B.A., Communications
Gulfport High School 1997 — 2001
General
Law Office of Richard Clark May 2013 - Present
Universal Fidelity LP August 2011 - September 2012
United Recovery Systems LP September 2006 - August 2011
Education
Texas A&M University 1999 — 2001
Biomedical Science, Vet Medicine
ION Geophysical May 2014 - Present
Cameron October 2012 - May 2014
GenOn Energy December 2011 - October 2012
Air Liquide America April 2010 - December 2011
Air Liquide August 2005 - April 2010
United Recovery Systems LP August 1999 - July 2005
Skills
Project Management, Accounting, Variance Analysis, Forecasting, Project Planning, Account Reconciliation, SAP, Financial Reporting, General Ledger, Accounts Receivable, Internal Audit, Financial Analysis, QuickBooks, Petroleum, Sarbanes-Oxley Act, Microsoft Excel, Auditing, Management, Budgets, Financial Accounting, Microsoft Office, Internal Controls
Education
Texas Woman's University 2015 — 2017
Master of Business Administration (M.B.A.), with an emphasis in accounting
University of Houston-Downtown
BBA, Accounting
Duff & Phelps June 2015 - Present
American Appraisal, A Division of Duff & Phelps March 2014 - May 2015
BDO USA, LLP September 2013 - March 2014
BDO USA, LLP (Formerly UHY Advisors) May 2011 - August 2013
United Recovery Systems LP September 2010 - April 2011
Skills
Financial Modeling, Business Valuation, Capital IQ, Purchase Price..., Report Writing, Bloomberg Terminal, Financial Analysis, Corporate Tax, GAAP, Due Diligence, Internal Controls, CPA, US GAAP, SEC filings, Fixed Assets, IFRS, Accounting, Financial Reporting, Finance, Valuation
Education
University of Houston, C.T. Bauer College of Business 2009 — 2010
MS, Accountancy
University of Houston, C.T. Bauer College of Business 2006 — 2009
Summa Cum Laude, BBA, Accounting
MD Anderson Cancer Center April 2005 - Present
United Recovery Systems LP 2003 - 2005
Skills
Social Media, Grant Writing, Healthcare, Project Management, Marketing, Event Planning, Marketing Communications, Fundraising, Newsletters, Editing, Microsoft Office, Nonprofits, Event Management, Press Releases, Facebook, Research, Management, Public Relations, Internal Communications, Public Speaking, Proposal Writing, PowerPoint, Strategic Planning
Education
Marylhurst University 2008 — 2009
MBA, Business Administration
Sam Houston State University 2000 — 2003
B.S, Psychology, Criminal Justice
Deer Park High School 1996 — 2000
United Recovery Systems LP March 2014 - Present
Skills
ERP, Business Process, Analysis, Microsoft SQL Server, Accounting, Great Plains Software, Software Documentation, Project Management, Financial Reporting, Business Analysis, Microsoft Dynamics, SSRS, Software Implementation, Business Intelligence, Crystal Reports, Navision, Leadership, Problem Solving, Accounts Payable, Integration, Visio, CRM, Business Process..., Team Leadership, Budgets, Change Management, Management
Education
University of Houston, C.T. Bauer College of Business 2006 — 2009
BBA, MIS & Finance
American Modern Insurance Group August 2015 - Present
United Recovery Systems LP December 2014 - July 2015
Convergys October 2013 - January 2015
SIRS December 2012 - July 2013
KSS International, Inc. October 2010 - June 2011
SIRS August 2010 - October 2010
Burke, Inc. October 2008 - May 2009
Buffalo Wild Wings August 2005 - February 2008
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Research, SPSS, Mac, Windows, Outlook, Internet, Marketing Research, Social Networking, Social Media, Recruiting, Interviews, Quantitative Research, Advertising, Account Management, Qualitative Research, Statistics, Market Research, Digital Marketing, Secondary Research, Primary Research, Data Analysis, Customer Satisfaction, Online Research, Consumer Behaviour, Data Collection, Customer Insight, Survey Design, Competitive Intelligence, Analytics, Segmentation, Leadership, Project Management, Social Media Marketing, Marketing, Strategy, Email Marketing, Marketing Communications, Marketing Strategy, Customer Experience, Training, Public Speaking, Time Management, Focus Groups, Teamwork
Education
Northern Kentucky University 2006 — 2010
Bachelor of Science (B.S.), Marketing Research
McKesson 2012 - 2013
Avesis April 2012 - November 2012
LogistiCare June 2011 - April 2012
United Recovery Systems LP November 2009 - June 2011
West Corporation August 2007 - September 2009
Education
Rio Salado College 2012 — 2015
Black Canyon High School 2004 — 2006
CRANE Energy Flow Solutions 2007 - 2011
Protect Controls, Inc January 2002 - November 2007
Eagle Global Logistics 1999 - 2001
Criterion Catalysts 1998 - 1999
Pool Energy Services 1997 - 1998
Premisys Real Estate Services 1993 - 1997
Chevron 1991 - 1993
United Recovery Systems LP 1989 - 1991
Skills
Cloud Computing, Office 365, Cisco UCS, Security, Nimble Storage, Data Center, Active Directory, Microsoft Exchange, Meraki, Windows Server, VMware, Network Administration, Troubleshooting, IT Management, LAN-WAN, Operating Systems, VoIP, IT Operations, Telecommunications, Strategic Planning, Firewalls, Network Engineering, Team Building, Leadership, Network Security, Change Management, DNS, Citrix, Virtualization, VPN, Disaster Recovery, Cross-functional Team..., Cisco Call Manager, Cisco Switches, Network Design, VMware Infrastructure, Team Management, Windows 7 Migration, Video Conferencing, Riverbed, SOX, LAN/WAN, Cisco, Servers, Hardware, Networking, Information Technology, Management, Infrastructure, Project Management
Education
Our Lady of the Lake University
BA, Liberal Arts and Sciences/Liberal Studies
Lone Star College System
AAS, Computer Networking
United Recovery Systems LP April 2013 - Present
wells fargo January 2011 - May 2012
T-Mobile October 2004 - December 2010
Education
University of Houston 2001 — 2003
United Recovery Systems LP August 2011 - Present
The Fun Pack May 2008 - August 2011
Datavox July 2007 - May 2008
Skills
Team Leadership, New Business Development, Sales, Recruiting, Account Management, Customer Service
Education
Texas State University 2002 — 2006
B.S, Psychology
Texas State University 2002 — 2006
Bachelor's of Science, Industrial and Organizational Psychology
United Recovery Systems LP August 2014 - Present
Sage June 2012 - August 2014
APAC Customer Services February 2011 - July 2012
Sage North America March 2010 - February 2011
Axiant LLC October 2008 - December 2009
CADTEL Systems, Inc. May 2008 - September 2008
Outsourcing Solutions, Inc. January 2007 - April 2008
Outsourcing Solutions, Inc. April 2005 - December 2006
Sears, Roebuck and Co. August 2002 - May 2004
Sears, Roebuck and Co. August 2001 - August 2002
Skills
Call Center, Customer Satisfaction, Process Improvement, Change Management, Customer Service, Call Centers, Business Process, Recruiting, Vendor Management, Customer Experience, Operations Management, CRM, Quality Assurance, Training, Cross-functional Team..., Coaching, Outsourcing, Employee Relations, Team Leadership, Budgets, Leadership, Project Management, Team Building, Management, Strategy, Product Management, Finance, Workforce Management, Thought Leadership, Executive Management, Strategic Planning, Business Process..., Team Management, Forecasting, Telecommunications, Account Management, Program Management, Financial Services, Six Sigma, Performance Management, Enterprise Software, Leadership Development, Analysis, Networking, Risk Management, Business Analysis, BPO, SDLC, Continuous Improvement, Software Documentation
Education
University of Arizona 1987 — 1992
Bachelor of Science in Business Administration, Finance
United Recovery Systems LP November 2012 - Present
PennComp LLC September 2007 - November 2012
Skills
Cost Benefit, SAP, Microsoft Excel, Microsoft Office, Peachtree, Process Improvement, Windows Server, Strategic Planning, Vlookup, Analysis, Customer Service, Windows 7, PeopleSoft, Corporate Finance, Procurement, System Administration, Active Directory, Pivot Tables, Forecasting, Financial Analysis, Accounts Receivable, Accounting, Account Reconciliation, Payroll, Variance Analysis, Accounts Payable
Education
University of Houston, C.T. Bauer College of Business 2001 — 2005
BBA, Finance
Enterprise Holdings September 2009 - Present
United Recovery Systems LP March 2003 - May 2009
HSBC November 2002 - February 2003
Skills
Forecasting, Accounts Receivable, Financial Analysis
Education
Northeastern State University 1991 — 1995
Bachelor of Science (B.S.)
Self-Employed January 2012 - Present
Ultra Chem-Inc. March 2011 - December 2011
United Recovery Systems LP May 2010 - December 2010
Honda of Superstition Springs December 2009 - April 2010
Intel Corporation August 1997 - January 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Java, C++, Access, C, Data Analysis, Project Management, Team Leadership, Analysis, System Administration, Leadership, Management, Training, Project Planning
Education
University of Phoenix 1995 — 1997
Bachelor of Science (BS), Business Management
University of Hartford
Bachelor's degree, Music Education and Psychology
Sessions Music July 2013 - Present
Self-employed January 2012 - Present
The FunPack 2008 - 2011
United Recovery Systems LP 2005 - 2008
Skills
Data Entry, Microsoft Word, Microsoft Excel, Outlook, PowerPoint, Filing, Customer Service, Telephone Skills, Microsoft Office, Training, Event Management, Public Speaking, Event Planning, Budgets, Recruiting, Invoicing, Time Management, Strategic Planning, Social Media, Team Building, Administrative..., Office Management, Spreadsheets, Cpr Certified, Sales
Education
University of Houston
Bachelor of Science (BS), Psychology
Houston Community College
Associate of Arts (A.A.)
United Recovery Systems LP October 2007 - Present
Rent-A-Center 1998 - 2007
Skills
Credit, Credit Risk, Portfolio Management, Call Centers, Accounts Receivable, Loss Mitigation, Financial Analysis, Skip Tracing, Loan Servicing, Forecasting, Process Improvement
Education
Sam Houston State University 1991 — 1993
Communication and Media Studies
Blinn College 1989 — 1990
Communication and Media Studies
Prairie View A&M University 1988 — 1989
Communication and Media Studies
Hempstead
United Recovery Systems LP July 2015 - Present
United Recovery Systems LP July 2015 - Present
Instacart December 2014 - Present
Texas Department of Transportation June 2009 - August 2009
Skills
Filing, Telephone Skills, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Public Speaking, Research, Customer Service, Teamwork, Time Management, Event Planning, Leadership, Data Entry, Community Outreach
Education
Texas Southern University 2011 — 2014
Family and Consumer Sciences/Human Sciences
Tarrant County College 2009 — 2011
General Studies
University of Houston 2008 — 2010
Civil Engineering
Goodwill Industries of Houston March 2015 - Present
Unemployed January 1996 - March 2015
United Recovery Systems LP 2011 - 2012
Taco Bell March 2009 - April 2011
KECO Plastics November 2008 - January 2009
Auto Master / CarHop March 2008 - October 2008
Skills
Epicor HCM, Customer Service, Microsoft Excel, Microsoft Word, Data Entry, Microsoft Office, Outlook, Credit, Telephone Skills, Customer Satisfaction, Call Center, Team Leadership, Financial Analysis, Cashiering, Troubleshooting, Human Resources, Networking, PowerPoint, Phone Etiquette, Teamwork, Communication, Management
Education
Long Beach Adult Learning Center 2009 — 2009
GED/HS Diploma, Vocational High School and Secondary Business/Vocational-Industrial/Occupational Diploma Program
High School of Art & Design 1996 — 2000
High School Diploma, Industrial Design / Architecture
Houston Community College
AAS MCITP, Computer/Information Technology Administration and Management
United Recovery Systems LP October 2006 - June 2015
First Community Credit Union 2015 - 2015
First Community Credit Union 2015 - 2015
Law Office of Francine D. Ward January 2005 - January 2006
ALEGIS CORPORATION January 2000 - January 2005
Debt Collectors, Inc. 1984 - 1987
Debt Collectors, Inc. 1984 - 1987
Skills
Leadership, Customer Service, Policy, Mergers & Acquisitions, Finance, Hiring, Mentoring, Portfolio Management, Banking, Accounting, Process Improvement
Education
Bowling Green State University 1976 — 1980
B.S. Education, Health and Physical Education/Fitness
Bowling Green State University 1976 — 1980
B.S. Education
Account Control Technology, Inc. February 2014 - Present
LCS Financial Services 2011 - 2013
National Bankruptcy Services, LLC 2009 - 2010
United Recovery Systems LP 2008 - 2009
MRS BPO, LLC 2005 - 2008
Ford Motor Credit Company 1998 - 2005
Ford Motor Credit Company 1998 - 2002
Discover Financial Services 1988 - 1997
Skills
Credit, Call Center, Vendor Management, Relationship Management, Outsourcing, BPO, Business Development, Six Sigma, Operations Management, Strategic Planning, Analytics, Portfolio Management, Sales, Sales Management, Auto, Collections, Call Centers, Process Improvement, Credit Cards, Selling, Change Management, CRM, Corporate Sales..., Financial Services, Strategy, Risk Management, Executive Management, New Business Development, Customer Retention, Leadership, Customer Satisfaction, Start-ups, Management, Sales Presentations, Mortgage Lending, Program Management, Banking, Team Building, Account Management, Contract Negotiation, Forecasting, Loans, Sales Process, Salesforce.com, Team Leadership, Loss Mitigation, Recruiting, Business Analysis, P&L Management, Strategic Partnerships
Education
Arizona State University 1985 — 1989
Bachelors of Science, Justice Studies
Golden Key Federal Credit Union February 2014 - January 2015
United Recovery Systems LP August 2013 - October 2013
Crane Finance February 2013 - June 2013
Aqua Finance August 2007 - November 2010
Skills
Customer Service
Education
El Paso Community College 1993 — 1994
English Lenguaje, Lenguaje
Universiy of Ciudad Juarez Chihuahua Mexico. 1983 — 1986
none, Interior Design
United Recovery Systems LP May 2011 - Present
Flint Community Schools 2000 - 2008
Skills
Leadership Development, Grant Writing, Program Development, Fundraising, Training, Public Speaking, Organizational..., Budgets, Conflict Resolution, Community Outreach, Leadership, Employee Training, Nonprofits, Youth Development, Case Managment, Coaching, Research, Volunteer Management, Staff Development, Workshop Facilitation, Policy, Event Planning, Team Building, Program Management, PowerPoint, Teaching, Community Development, Program Evaluation, Time Management, Resume Writing, Supervisory Skills, Data Entry, Grants, Data Analysis, Recruiting, CDBG, Grant Development, Project..., Budget Management, Staff Recruitment &..., Program Alignment, Case Management, Compliance
Education
University of Michigan
Master of Public Administration (MPA), Public Administration
Baker College of Flint
Master of Business Administration (MBA), Business Administration and Management, General
University of Michigan-Flint
Bachelor of Arts (B.A.), Social Work
Mott Community College
Associate of Science (A.S.)
Mott Community College
Associate of General Studies (A.G.S.)
Mott Community College
Associate of Arts (A.A.)
SAFE Federal Credit Union April 2015 - Present
Hardin-Simmons University June 2014 - June 2014
United Recovery Systems LP 2008 - 2010
Home Funds Direct 2004 - 2007
West Telemarketing 2003 - 2004
Skills
Customer Service, Social Media, Sales, Microsoft Word, Microsoft Excel, Microsoft Office, Research, PowerPoint, Healthcare, Hospitals, Public Speaking, Leadership, Teaching, Team Leadership, Training, Team Building, Time Management, Social Networking, Data Entry, Loans, Outlook
Education
Hardin-Simmons University 2012 — 2014
Bachelor of Behavioral Sciences (B.B.S.), Exercise Science Pre-PT
Cisco College 2011 — 2012
Associate of Arts (A.A.), Science
Blinn College 2008 — 2010
Business, Management, Marketing, and Related Support Services
Smithson Valley High School 2000 — 2004
High School
United Recovery Systems LP January 2004 - Present
MTZ Studio October 2014 - February 2015
Check cashing and more July 2001 - March 2004
Skills
Accounts Receivable, Team Leadership, Process Improvement, Outlook, Team Management, Management, Problem Solving, Critical Thinking, Microsoft Excel, Time Management, Teamwork
Education
University of Houston-Downtown 2003 — 2016
Bachelor of Business Administration (B.B.A.), Accounting
Houston Community College 2001 — 2003
Associate of Arts and Sciences (A.A.S.), Business
Maid Brigade December 2014 - Present
Deviate Autosport September 2013 - November 2014
Farouk Systems February 2012 - September 2013
John Moore Services May 2011 - December 2011
Jakins Medical February 2010 - April 2011
United Recovery Systems LP March 2008 - January 2010
Bargain Network February 2006 - December 2007
Skills
Data Entry, Outlook, Customer Service, Microsoft Word, Telephone Skills, Sales, Invoicing, Team Building, Microsoft Office, Customer Satisfaction, Merchandising, Retail, Time Management, Microsoft Excel, Training, Call Centers, Management, Team Leadership
Education
Royal Beauty Careers 2013 — 2014
Esthetics
Grandview High School
United Recovery Systems LP January 2015 - Present
United Recovery Systems LP June 2007 - Present
HEB November 2000 - August 2007
Robert Hinsley and Associates September 2006 - June 2007
HEB August 2004 - July 2006
Skills
Management, Customer Service, Leadership Development, Teamwork, Team Building, Accounting, Account Management, Computer Hardware, Computer Science, Computer Repair, Computer Engineering, CCTV, Windows 7, Windows XP Pro, Microsoft Office 2007, Office 2010, MS office 2013, Windows 8.1, Disaster Recovery, Microsoft Office
Education
ITT Technical Institute-San Antonio 2001 — 2003
Associate's degree, Computer Electronic Engineering Technician
n/a - currently unemployed August 2009 - Present
United Recovery Systems LP September 2012 - August 2013
Skills
Customer Service, Leadership, Team Leadership, Teamwork, Employee Training, Customer Relations, Customer Support, Customer Experience, Food & Beverage, Food Preparation, Food Quality, Microsoft Office, Collections, Debt Collection, Debt Settlement, Debt Management, Account Management, Role Model, Biblical Studies, Biblical Teaching, Direct Patient Care, CNA, Portfolio Management, Negotiation, Social Media Marketing, Microsoft Word, Team Building, Microsoft Excel
Education
Paradise Valley Community College 2011 — 2013
Bachelor of Business Administration (B.B.A.), Accounting and Business/Management
Farmington High School 2000 — 2005
High school Diploma Class of 2005, Basics
United Recovery Systems LP January 2014 - Present
MD Anderson Cancer Center January 2013 - December 2013
Accenture January 2007 - December 2012
Skills
CRM, Change Management, SDLC, Business Process..., Program Management, Internet Recruiting, Business Analysis, Technical Recruiting, Process Improvement, Talent Acquisition, Integration, Business Process
Education
University Of Houston
University of Houston
Williams Babbit & Weisman July 2003 - Present
ButlerTech 2010 - 2013
Greenberg, Grant & Richards August 1996 - July 2003
M & M Tuscon 1991 - 1994
United Recovery Systems LP March 1983 - October 1991
Skills
Credit, Risk Management, Credit Risk, Negotiation, Management, Call Centers, Business Strategy, Team Building, Sales Management, Process Improvement, Customer Service, Strategic Planning, Sales, Auditing, New Business Development, Business Development, Leadership, Account Management, Finance, Financial Analysis, Operations Management, Executive Management, Business Planning, Debt Settlement, Contract Negotiation, Portfolio Management, Strategy, Outsourcing, Credit Cards, Training
Education
Houston Community College 1994 — 1996
Waltrip Senior High School 1974 — 1976
Hearts Of Fire Ministries International 2009 - Present
Royal Locs & Crowns Natural Hair Salon (present) April 2009 - 2015
Living Waters Christian Cathedral September 2009 - January 2012
Hearts of Fire Ministries June 2011 - June 2011
United Recovery Systems LP June 1992 - February 2002
Wild Pair Shoe Store July 1990 - June 1994
Skills
Management, Research, Microsoft Word, Training, Microsoft Office, Strategic Planning, Sales, Budgets, Negotiation, Leadership Development, Small Business, Coaching, Fundraising, Government, Community Outreach, Customer Service, Entrepreneurship, Event Planning, Leadership, Nonprofits, Preaching, Public Relations, Public Speaking, Social Media, Social Media Marketing, Social Networking, Team Building
Education
Houston Community College
Savannah's Beauty College of TX
Cosmetology License, Hair Styling/Stylist and Hair Design
United Recovery Systems LP October 2008 - August 2015
National Financial Systems March 1986 - October 2008
Skills
Call Centers, Credit Risk, Credit, Credit Cards, Risk Management, Portfolio Management, Forecasting, Loan Origination, Payments, Accounts Receivable, Training, Banking, Credit Analysis, Financial Risk, Finance, Process Improvement, Team Building, Leadership, Customer Service, Retail Banking, Management, Team Leadership
Education
Dale Carnegie Institute 1988 — 1990
Certification, Human relations and Public speaking
Nassau Community College 1981 — 1983
Business Administration and Management, General
Scuola D'Italia 1979 — 1981
Liceo scientifico
AT&T November 2011 - Present
Texcalibur January 2012 - October 2014
United Recovery Systems LP November 2010 - November 2011
AT&T September 2007 - November 2009
Skills
Microsoft Office, Technical Support, Hardware Support, Software Installation, Problem Solving, Problem Analysis, End User Training, Customer Service, Sales Operations, Complaint Management, Social Networking, Mobile Communications, Telecommunication..., Videography, sales, Networking, Customer Experience, Hardware, Troubleshooting, Direct Sales, Sales Management, Management, Team Leadership, Process Improvement
Education
Houston Community College 2012 — 2014
Computer Science, Engineering
University of Houston-Downtown
United Recovery Systems LP April 2014 - April 2015
Neiman Marcus May 2013 - October 2013
SKF April 2007 - February 2013
SKF March 2010 - January 2013
5th Element (Pvt.) Ltd March 2006 - March 2007
Maan Travels (Pvt.) Ltd {MTPL} December 2004 - July 2005
NetSayPhone / eTaleem (a dot com company) February 2001 - December 2003
Skills
Marketing Communications, CRM, Brand Management, Marketing Strategy, Marketing, Market Planning, Business Strategy, Public Relations, Key Account Management, Cross-functional Team..., Sales Operations, Training, Account Management, Digital Marketing, Marketing Management, Team Management, Product Development, Project Management, Project Planning, Market Research, Internal Communications, Corporate Communications, Program Management, Market Analysis, Sales, Analysis, Marketing Research, Product Marketing, Internal & External..., Branding Ideas, Retail Branding, Destination Branding, SPIN Selling, Value Based Selling, Brand Leverage, Brand Awareness Programs, Branding & Identity..., Solution Selling, Channel Partners, Green Marketing, Experiential Events, Consumer Insight, Multicultural Marketing, Buzz Marketing, Multi-channel Marketing, CPG Industry, FMCG, Management, Advertising, Leadership
Education
Institute of Business and Technology - IBT 2009 — 2012
EMBA
Pakistan Institute of Management 2008 — 2008
NED University of Engineering and Technology 2002 — 2002
Certificate of Achievement
NED University of Engineering and Technology 2002 — 2002
Certificate of Achievement
United Recovery Systems LP June 2015 - Present
Subprime and Underbanked Summit for Analytics December 2014 - Present
Check Into Cash, Inc. July 2012 - May 2015
Think Finance September 2011 - July 2012
Citi July 2008 - September 2011
Citi June 2007 - June 2008
American Express June 2006 - May 2007
Skills
SAS programming, SAS, Logistic Regression, ARMA/ARIMA Models, Credit Loss Modeling, Default Risk Management, Statistical Programming, Decision Science, Collections, Collections Strategies, Credit Policy, Underwriting, Customer Management, Line Management, Decision Trees, CHAID, Risk Management, Statistical Modeling, Data Analysis, Credit, Credit Risk, Operations Research, Predictive Analytics, Analysis, Statistics, Financial Risk, Analytics, Predictive Modeling, Risk Modeling, Forecasting, Econometrics, Strategy, Portfolio Management, Credit Scoring, Management, Data Mining, Loss Mitigation, Leadership, Financial Services
Education
Cornell University 2005 — 2006
Master's Degree, Applied Statistics
Brigham Young University 2000 — 2005
Bachelor's Degree, Statistics
Frontier Custom Builders October 2014 - Present
Office Manager December 2011 - September 2014
United Recovery Systems LP 2008 - 2009
Skills
Customer Service, Banking, Process Improvement, Team Building, Microsoft Excel, Team Leadership, Outlook, Sales, Call Centers, Credit, Management, Leadership, Data Entry, Microsoft Word, Microsoft Office, Customer Retention, Strategic Planning, PowerPoint, Portfolio Management, Marketing Strategy, CRM, Social Media, Forecasting, Social Media Marketing, Budgets, Marketing Communications, Advertising, Teamwork, Retail, Email Marketing, Event Management, Negotiation
Education
Texas A&M University-Corpus Christi 2004 — 2008
Bachelor's degree, English Language and Literature, General
Houston Baptist University
None, Business, Management, Marketing, and Related Support Services
Houston Baptist University
United Recovery Systems LP October 2011 - Present
FMA Alliance, Ltd. January 2002 - October 2011
Skills
Credit, Call Centers, Credit Analysis, Credit Risk, Loans, Credit Cards, Risk Management, Banking, Mortgage Lending, Financial Analysis, Team Building, Customer Service, Operations Management, Accounts Receivable
Education
Texas A&M University
Psychology, Industrial and Organizational Psychology
UNCC
Robert Half Management Resources September 2014 - Present
Technocycle/IT Remarketing April 2014 - August 2014
Aztec Events and Tents December 2012 - March 2014
United Recovery Systems LP February 2012 - June 2012
Project GRAD USA June 2011 - November 2011
US Oncology December 2010 - June 2011
Mariner Health Care November 2008 - December 2010
Tenaris April 2007 - January 2008
Leeland Baking Company March 2006 - April 2007
Project GRAD USA November 2003 - February 2006
Skills
Financial Reporting, Accounting, Fixed Assets, Auditing, Payroll, Financial Analysis, Internal Controls, PeopleSoft, Process Improvement, General Ledger, Accounts Payable, Accounts Receivable, GAAP, Financial Statements, Income Statement, SAP FICO, Microsoft Excel, Microsoft Word, Microsoft Outlook, Mas 90, JD Edwards, Oracle, Account Reconciliation, Forecasting, Sarbanes-Oxley Act
Education
University of Phoenix 2005 — 2006
Masters, Business Administration, 3.97 GPA
University of Phoenix 1999 — 2001
Bachelor of Science (B.S.), Accounting
Comcast February 2014 - Present
United Recovery Systems LP March 2012 - January 2014
Skills
Leadership, Customer Service, Microsoft Word, PowerPoint, Banking, Negotiation, Sales, Call Centers, Outlook, Teamwork, Telephone Skills, Credit, Process Improvement
Education
Houston Community College 2011 — 2015
Associate of Arts and Sciences (A.A.S.), Computer and Information Sciences and Support Services
Millicom / Tigo Contract by Staff Agency Albion Staffing Solutions June 2015 - Present
Alegria Auto Sales April 2014 - April 2015
SGS North America December 2013 - April 2014
Flexi Compras July 2012 - November 2013
Trans-System Logistics, LLC agency of Trans-Global Logistics, LTD June 2010 - June 2012
ACE Cash Express April 2008 - June 2010
United Recovery Systems LP April 2006 - April 2008
Ford Motor Credit Company Puerto Rico May 2002 - March 2006
Ponce Cash and Carry December 1998 - April 2002
Skills
Customer Relations, Store Management, Management, Microsoft Word, PowerPoint, Accounts Receivable, Microsoft Office, Process Improvement, Outlook, Access, Operations Management, Inventory Management, SAP, Recruiting, Forecasting, Employee Relations, Coaching, Accounts Payable, account analys, Call Center, Customer Satisfaction, Human Resources, Budgets, Sales, Leadership, Call Centers, Finance, Data Entry, Customer Retention, Loans, Financial Analysis, Customer Experience, Cold Calling, Auditing, Invoicing, Training, Analysis, Account Management, Team Building, Strategic Planning, Team Leadership, Customer Service, Negotiation, Risk Management, Microsoft Excel, Marketing, Sourcing, Talent Acquisition, Sales Management
Education
Pontificia Universidad Católica de Puerto Rico 1994 — 2000
Management, Human Resourses
Escuela Superior Dr Pila 1991 — 1994
High School Diploma, General HS Diploma
Professional Bureau of Collections of Maryland Inc. August 2015 - Present
I am very self motivated, at the end of the day, I don't do this to be anything but the best. May 2015 - August 2015
Uniquity Financial Services March 2011 - May 2015
Dynamic Recovery Solutions January 2011 - April 2011
SARMA January 2009 - December 2010
Nakoma Petroleum/ the Sonterra Group January 2007 - May 2008
LTD Financial Services June 2006 - January 2007
United Recovery Systems, LP January 1994 - May 2005
Harbison Auto Sales April 1991 - January 1994
Skills
Credit Cards, Credit, Strategic Planning, Accounts Receivable, Team Building, Account Management, Microsoft Office, Negotiation, Microsoft Excel, Forecasting, Operations Management, Banking, Team Leadership, Outlook, Microsoft Word, Financial Analysis, Coaching, Budgets, PowerPoint, loan counseling, Student Loans, Government Contracting, Ontario Systems: Facs, CR Systems: Titanium....., Accurint, Google Webmaster Tools, Skip Tracing, New Business Development, Risk Management, Sales, FDCPA, Loss Mitigation, Customer Service, Management, Call Centers, Process Improvement, Finance, Leadership
Education
Texas A&M University 1989 — 1992
Technical sales/Business principals
NEW BRAUNFELS HIGH SCHOOL 1985 — 1989
Suttell, Hammer & White 2013 - Present
United Recovery Systems LP 2012 - 2013
Ululani Farm 2009 - 2012
Skills
Customer Centric..., Strategic Communications, Microsoft Office, Cash Management, Organization &..., Negotiation, Policy Writing, Legal Compliance, Reporting & Analysis
Education
Chandler/Gilbert Community College 2008 — 2012
University of Hawaii Maui College 2009 — 2011
BusinessManagement
RTW Investment Properties, Inc. January 2013 - Present
RTW Real Estate Investment Properties, LLC January 2013 - Present
Crisis Line of Houston May 2012 - January 2013
Crossroads: Community Partnership for Youth, Inc., Houston, February 2012 - January 2013
Caretaker June 2004 - January 2013
Universal Fidelity LP 2004 - 2005
United Recovery Systems LP 2002 - 2004
CCB Credit Services, Inc. 2000 - 2002
OSI Collections Inc. FKA Continental Alliance 1990 - 2000
Skills
Psychology, Mental Health, Customer Service, Microsoft Excel, Microsoft Office, Crisis Intervention, Counseling Psychology, Mental Health Counseling, Psychological Assessment, Call Centers, Coaching, Training, Program Development, CBT, Leadership Development, Public Speaking, Psychotherapy, Healthcare, Treatment, Prevention, Nonprofits, Community Outreach, Conflict Resolution, Case Managment, Group Therapy, Behavioral Health, Social Services, Business Development, Motivational..., Family Therapy, Management, Grant Writing, Fundraising, Career Counseling, Adolescents, Child Development, Supervisory Skills, Google Groups, Real Estate, Mortgage Lending, Investment Properties, Personal Development, Team Building, Volunteer Management, Stress Management, Staff Development, Finance, Strategy, Small Business, Loss Mitigation
Education
Argosy University Phoenix 2009 — 2011
Master of Arts (MA), Forensic Psychology, 4.0
Ashford University 2007 — 2009
Bachelor of Arts (B.A.), Psychology, 4.0
O'Dea HS 1972 — 1976
Self-employed January 2003 - Present
BRACHFELD LAW GROUP January 2007 - December 2012
United Recovery Systems LP January 2003 - January 2007
Education
Houston Community College
Southwest Texas State University
The Dallas Morning News January 2013 - Present
Bank of America May 2012 - December 2012
Copy Corner January 2009 - December 2011
United Recovery Systems LP February 2008 - August 2008
Pate Engineers December 2007 - January 2008
Pate Engineers May 2007 - August 2007
Skills
Word, Powerpoint, Excel, Typing, Customer Service, Strategic Communications, Team Leadership, Team Management, Production, Data Analysis, Economics, Agribusiness, Advertising, Salesforce.com, Account Management, Sales Operations, Marketing
Education
Texas A&M University 2010 — 2011
Bachelor of Science, Agricultural Economics
Blinn College 2006 — 2009
Associate of Science, Business
First Credit Services, Inc. - Accounts Receivable Technologies (ART) September 2014 - Present
United Recovery Systems LP April 2013 - December 2014
Plaza Recovery, Inc. November 2011 - December 2014
Plaza Associates March 1983 - October 2011
Skills
Credit Cards, Credit, Skip Tracing, Call Centers, Risk Management, Credit Risk, Portfolio Management, Operations Management, Vendor Management, Process Improvement, Strategic Planning, Banking, Accounts Receivable, Team Building, Financial Analysis, Analytics, Call Center, Executive Management, Customer Service
Education
University of Maryland College Park
Ramapo College of New Jersey
United Recovery Systems LP May 2014 - Present
United Recovery Systems LP May 2014 - Present
McKesson Specialty Health April 2009 - November 2013
Temp Finders, Houston, TX (12/2007-4/2009) December 2007 - April 2009
Aegis Mortgage, Houston, TX (4/2007-12/2007) April 2007 - October 2007
MCCA/Delta Cards December 2006 - March 2007
Citi 1999 - 2004
Skills
Management, Call Centers, Accurate Record Keeping, Cash Handling Experience, Training, Software Documentation, Databases, HIPAA, Telephone Skills, Employee Training, Access, Quality Assurance, Time Management, Customer Satisfaction, Process Improvement, Team Building
Education
University of Phoenix 2004 — 2008
Bachelor's degree, Business Administration and Management, General
University of Phoenix 2004 — 2008
Bachelor's degree Business /Management, Business/Management
United Recovery Systems LP September 2011 - February 2013
Follett Bookstore January 2011 - August 2011
Fifth Third Bank/Adecco December 2009 - February 2010
Weltman, Weinberg & Reis June 2008 - October 2009
Education
Cincinnati State Technical and Community College 2010 — 2013
Associate's degree, Business Administration and Management, General
Harmony Community School 2003 — 2004
Diploma
United Recovery Systems LP September 2011 - May 2015
Virtuoso Sourcing Group, LLC September 2010 - October 2011
A&R Business Services April 2009 - September 2010
Nationwide Credit, Inc. 1987 - 2008
Skills
Executive Management, Call Centers, Process Improvement, Risk Management, Leadership, Team Building, Strategic Planning, Operations Management, Credit, Vendor Management
Education
Phoenix College 1993 — 1995
Business Management and Communications
United Recovery Systems LP August 2014 - Present
APAC Customer Services June 2012 - May 2014
NCO Customer Management, Inc. November 2008 - June 2012
Dell February 2008 - October 2008
Dell June 1999 - October 2008
AGLCC 2007 - 2008
Out Youth 2003 - 2008
Human Rights Campaign 2003 - 2008
HRC Austin 2005 - 2007
First USA Bank 1997 - 1999
Skills
Instructional Design, Performance Consulting, ADDIE, Leadership Development, Deployment, E-learning, Blended Learning, Adult Education, Organizational..., Training Delivery, Talent Management, Coaching, Instructor-led Training, Succession Planning, Captivate, Needs Analysis, Performance Management, Change Management, Human Performance, Instructional Technology, Blended Learning..., Learning Management, Curriculum Design, Distance Learning, Employee Engagement, Organizational..., E-learning Development, ILT, Workplace Learning, Learning Technology, Online Training, Classroom Instruction, Curriculum Development, Web-based Training, Team Building, Organizational Learning, Learning Solutions, Emotional Intelligence, 360 Feedback, Organizational Design, Strategic Planning, MBTI, Personal Development, Culture Change, Educational Technology, BPO, Call Centers, E-Learning, Leadership, Outsourcing
Education
American InterContinental University 2007 — 2009
Master of Business Administration (M.B.A.), Organizational Psychology & International Business
American InterContinental University 2005 — 2007
Bachelor of Arts (B.A.), Project Management
United Recovery Systems LP January 2009 - Present
TeleCheck/First Data 1993 - 2007
First Data Commercial Services 1993 - 2007
First Data Corporation 1993 - 2007
First Data Corp/TeleCheck 1993 - 2007
GC Services 1988 - 1993
Education
Texas A&M University 1978 — 1982
Bachelor Of Science
United Recovery Systems LP January 2014 - Present
Array Services Group April 2005 - January 2014
Deloitte Consulting 2004 - 2005
Fingerhut 1994 - 2001
Compucredit 1994 - 2001
Advanced Data Comm 1994 - 2001
Skills
Data Center, Call Centers, Team Building, Virtualization, Team Leadership, Telecommunications, Avaya, Technical Support, Healthcare Information..., Business Process..., Business Transformation, Customer Service, Information Security...
Education
Rasmussen College-Minnesota 2010 — 2012
Bachelor of Business Administration (B.B.A.) (BAIT), Information Technology
United Recovery Systems LP March 2014 - Present
Quanex Building Products Corporation October 2012 - March 2014
Highland Capital Management September 2010 - July 2012
Highland Capital Managment May 2008 - September 2010
McAfee Security February 2006 - March 2008
American General June 2004 - October 2005
PricewaterhouseCoopers September 1997 - June 2003
Skills
Auditing, SEC filings, Accounting, Financial Modeling, Financial Analysis, Mergers & Acquisitions
Education
Columbia University - Columbia Business School 1995 — 1997
Emory University 1989 — 1993
BA, Economics & History
Anthem, Inc. March 2012 - Present
Rausch, Sturm, Israel, Enerson & Hornik January 2011 - August 2012
United Recovery Systems LP January 2004 - January 2011
AMO Recoveries 1998 - 2004
Skills
Access, Account Management, Accounts Receivable, Analysis, Banking, Budgets, Business Analysis, Business Development, CRM, Call Center, Call Centers, Change Management, Coaching, Contract Negotiation, Credit, Credit Cards, Customer Experience, Customer Satisfaction, Customer Service, Executive Management, Finance, Financial Analysis, Financial Services, Forecasting, Insurance, Leadership, Leadership Development, Loans, Management, Microsoft Excel, Mortgage Lending, Negotiation, New Business Development, Operations Management, Outlook, Outsourcing, Performance Management, Portfolio Management, Process Improvement, Program Management, Project Management, Recruiting, Relationship Management, Risk Management, Sales, Sales Management, Strategic Planning, Team Building, Team Leadership, Training
Education
Southern New Hampshire University
Associate’s Degree, Business Administration and Management, General
Ward, Getz & Associates, LLP December 2013 - Present
United Recovery Systems LP October 2009 - October 2013
DDS Enterprises, Inc January 2007 - February 2010
Skills
Credit, Recruiting, Employee Relations, Customer Service, Call Centers
Education
Baylor University 2002 — 2007
BBA, Management
Baylor University - Hankamer School of Business 2002 — 2007
BBA, Management
United Recovery Systems LP August 2013 - Present
Xerox August 2012 - July 2013
Mortgage Savings of America October 2001 - July 2012
National Marketing, Inc December 2000 - June 2001
SmartOffice Consulting & Services January 1996 - January 2000
UNICENTRO NEWTON PAIVA January 1999 - January 1999
MALC Automation January 1993 - January 1996
Universidade Federal de Minas Gerais January 1993 - January 1993
Universidade Federal de Minas Gerais January 1991 - January 1993
CHRISTIANO OTTONI FOUNDATION January 1991 - January 1991
Skills
Visual Basic .Net, ASP.NET, SQL, Crystal Reports, Access, VBA, Visual Basic, SharePoint, Project Management, Windows, Windows Server, Active Directory, Visio, HTML, XML, Database Design, Quality Assurance, MS Project, Networking, Microsoft SQL Server, Database Administration, VPN, VB.NET, Software Documentation, Software Development, Microsoft Exchange
Education
UFMG - Universidade Federal de Minas Gerais 1996 — 1998
Master, Computer Science
UFMG - Universidade Federal de Minas Gerais 1987 — 1992
Bachelor, Electrical Engineer
Hines Real Estate Investments, Inc June 2007 - June 2009
Alan Parker Properties August 2006 - June 2007
Hartman Management April 2005 - May 2006
United Recovery Systems, LP December 2003 - March 2005
Universal Fidelity Corporation August 2001 - July 2003
Education
Lone Star College
Business
Windstream Communications November 2013 - Present
Cox Communications March 2012 - September 2013
Dish Network June 2010 - May 2012
HSBC Card Services October 2006 - September 2010
United Recovery Systems LP May 2006 - October 2006
AT&T September 2003 - May 2006
Skills
Customer Satisfaction, Training, Mutual Funds, Account Management, Customer Service, Call Center, Insurance, Call Centers, Leadership, Team Building, Sales, Team Leadership, Customer Retention, Telecommunications, Business Development, Networking
Education
Oral Roberts University 1994 — 1996
United Recovery Systems, LP September 1999 - Present
Skills
Call Center, Credit, Negotiation, Process Improvement, Call Centers, Customer Service, Contract Negotiation, Vendor Management, Telecommunications, Banking, Management, CRM, Customer Satisfaction
Education
University of Houston-Downtown 2000 — 2007
BBA, Marketing
United Recovery Systems LP April 2010 - Present
Skills
Microsoft Word, Microsoft Excel, Microsoft Office
Education
Prairie View A&M University 1999 — 2001
Chemical Engineering
United Recovery Systems LP April 2010 - October 2015
Knowledge Based Systems Inc November 2009 - April 2010
International Biometric Group June 2006 - May 2009
Skills
C#, IIS, Microsoft SQL Server, Web Development, Web Services, ASP.NET MVC, .NET, Team Foundation Server, Entity Framework, JavaScript, jQuery, WebAPI, REST, KnockoutJS, SignalR, WCF, Windows Identity..., Active Directory, MSBuild, Windows Workflow, OAuth, OpenID, ASP.NET, Java, SQL, XML, Software Development, Databases
Education
Texas A&M University 2001 — 2005
BS, Computer Engineering
Client Services Incorporated December 2013 - Present
United Recovery Systems LP January 2006 - November 2013
West Asset Management April 2003 - December 2005
Financial Asset Management Systems April 2000 - April 2003
Skills
Credit Cards, Debt Settlement, Risk Management, Credit Risk, Loans, Portfolio Management, Debt Management, Credit Analysis, Vendor Management, Loss Mitigation, Process Improvement, Financial Analysis, Account Reconciliation, Accounting, Analysis, Assets Recovery, BPO, Business Analysis, Business Process..., Business Strategy, Commercial Lending, Consumer Lending, Credit Scoring, Credit Unions, Debt Consolidation, Executive Management, FDCPA, Finance, Financial Modeling, Financial Risk, Financial Services, Fraud, Leadership, Loan Origination, Management, Mortgage Lending, Negotiation, Operations Management, Relationship Management, Retail Banking, Team Building, Underwriting, Training, Outsourcing, Loan Servicing, Forecasting, Residential Mortgages, Payments, Mortgage Servicing, Insurance
Education
Southern Illinois University, Edwardsville
Google November 2014 - Present
Penncro Associates, Inc. August 2011 - November 2014
Equity Real Estate Services, Inc January 2010 - March 2013
United Recovery Systems LP September 2009 - March 2010
West Corporation February 2004 - August 2009
Skills
Short Sales, Real Estate, Investment Properties, Real Estate Development, Sales, Single Family Homes, Real Estate Transactions, Leases, Data Analysis, Residential Homes, Databases, Access, Analysis, Leadership, Management, Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, Process Improvement, Project Management, Team Building
Education
Colorado State University-Global Campus 2013 — 2014
Bachelor's degree, Information Technology
Blinn College 2008 — 2009
Associate of Arts and Sciences (AAS), Physics
PowerMark May 2015 - Present
AdvoCare August 2013 - Present
American Amicable Life Ins Co January 2015 - June 2015
Empyrean Benefit Solutions, Inc. September 2014 - December 2014
Stratos Legal Records July 2013 - March 2014
Medical Research Consultants January 2013 - July 2013
Linebarger Goggan Blair & Sampson, LLP November 2010 - August 2012
JPMorgan Chase & Co. September 2008 - March 2010
United Recovery Systems, LP January 2006 - January 2008
Skills
Legal Assistance, Direct Sales, Training, Collections, Microsoft Excel, Payroll, Microsoft Office, Windows 7, Outlook, PowerPoint, QuickBooks, Filing, Business Correspondence, Bookkeeping, Food & Beverage, Inventory Control, Cashiering, Sales, Data Entry, OS X, Telephone Skills, Oracle Applications, Answering Phones, Typing, Restaurant Management
Education
Penn Foster 2014 — 2016
Associate’s Degree, Health and Physical Education/Fitness
Houston Community College 2008 — 2009
Hotel/Restaurant Management; Business Administration
Prairie View A&M University 1997 — 1999
Business; Hotel/Restaurant Management
Contemporary Learning Center High School 1994 — 1997
High School Diploma
Specialized Loan Servicing September 2012 - Present
Specialized Loan Servicing October 2009 - September 2012
United Recovery Systems LP November 2006 - October 2009
Stawiarski & Associates, PC October 1998 - August 2006
Skills
Debt Collection, Profit Improvement, Operational Excellence, Loans, Mortgage Servicing, Loan Servicing, Mortgage Lending, Call Center, Operations Management, Process Improvement, Forecasting, Financial Analysis, Strategic Planning, Team Building, Residential Mortgages, Negotiation, Portfolio Management, Customer Service, Credit, Loss Mitigation, Profit Maximization, Collections, Charge Offs, Call Centers, Training, Financial Risk, Leadership, Credit Cards, Underwriting, Finance, Management, Default, Risk Management, Credit Analysis, Loan Origination, Credit Risk, Asset Management, Insurance, FHA, Strategy, Analysis, Refinance, Quality Assurance, Bankruptcy, Business Analysis, Consumer Lending, Payments, Executive Management, Vendor Management, CRM
Education
University of Northern Colorado 1990 — 1992
Marketing/Business
Colby Community College 1987 — 1988
Associates of Applied Science, General Business
Ashbury Builders December 2011 - Present
Edee & Associates January 2010 - September 2010
Ritchmond Construction 2006 - 2008
United Recovery Systems LP 2003 - 2005
Education
Univeristy of Houston
University of Phoenix
Register Tapes Unlimited July 2011 - Present
United Recovery Systems LP August 2008 - July 2011
City of Houston - Houston Airport Systems June 2005 - April 2008
Hollywood Video October 2001 - June 2005
Skills
Microsoft Word, Microsoft Excel, Outlook, PowerPoint, Sketcher, Acrylic Painting, 10 Key, Problem Solving, Data Entry, Accounting, Customer Service, Sales, Account Reconciliation, Accounts Receivable, Call Centers, Communication, Invoicing
Education
Sam Houston State University 2000 — 2004
Bachelor of Arts (B.A.), Criminal Justice
Mint Physician Staffing July 2013 - Present
Mint Physician Staffing July 2012 - July 2013
Mint Physician Staffing May 2011 - June 2012
Mint Physician Staffing April 2011 - May 2011
Walgreens June 2009 - March 2011
United Recovery Systems LP June 2008 - May 2009
Skills
Recruiting, Physicians, Healthcare, Sourcing, Temporary Placement, Interviews, Training, Customer Service, Cold Calling, Internal Medicine, Staffing Services, Emergency Medicine, Onboarding, Pediatrics, Contract Negotiation, Talent Acquisition, Hiring, Contract Recruitment, Leadership, Management, Permanent Placement, Internet Recruiting, Radiology
Education
Texas Southern University 2004 — 2009
Bsc, Manangement
Principal Mediation Group LLC August 2011 - Present
United Recovery Systems LP June 2009 - June 2011
Skills
Employee Relations, Recruiting, Performance Management, Talent Acquisition, Human Resources, Leadership Development, Employee Training, Training, Coaching, Legal Compliance, Call Centers, Team Building, Succession Planning, Talent Management, Onboarding, HRIS, College Recruiting, HR Policies, Payroll, Benefits Administration, Employee Benefits, Employee Engagement, Organizational..., Vendor Management, Workforce Planning, Hiring, PeopleSoft, Organizational Design, Applicant Tracking..., New Hire Orientations, Deferred Compensation, Process Improvement, Personnel Management, Interviews, Leadership, Job Descriptions, FMLA, Employer Branding, Job Analysis, Strategic HR, Affirmative Action, Executive Pay, HR Transformation, Career Development, Performance Appraisal, Employee Handbooks, Labor Relations, Compensation & Benefit, SPHR, Change Management
Education
Holland Hall
University of Oklahoma
University of Tulsa
United Recovery Systems LP January 2011 - Present
Traveler's Insurance 2010 - 2011
Citi March 2008 - September 2009
Education
Dillard University 2004 — 2008
Mass Communications
Texas A&M University-Commerce 2006 — 2007
Psychology
United Recovery Systems LP October 2000 - Present
Temporary Employment Agencies January 1998 - January 2000
U.S. Census Bureau 2000 - 2000
Columbia Energy 1999 - 2000
American Stock Exchange October 1987 - January 1998
Mental Health Unit October 1974 - May 1978
Skills
Microsoft Office, Customer Service, Excel, Word, Research, Administrative Support, PowerPoint, Outlook, Data Entry, Spreadsheets, Access, Typing, Invoicing, Telephone Skills, Accounts Payable, Fax, Lotus Notes, Accounts Receivable, Payroll, Administrative..., Analysis
Education
University of Houston 1986 — 1986
Accounting
Houston Community College; USAF Community College
Massey Business College
Certificate, Business Programming
University of Houston
Business major
United Recovery Systems LP October 2010 - Present
United Recovery Systems, LP January 2010 - Present
LTD Financial Services March 2008 - October 2010
LTD Financial Services March 2008 - October 2010
Worldview Transport October 2003 - May 2007
Worldview Transport August 2003 - May 2007
Education
University of Phoenix 2008 — 2010
MBA, Marketing
TECHNOLOGY
MBA Degree, Marketing
Huston-Tillotson University 2004 — 2007
Bachelors, English
Huston-Tillotson University
BA Degree, English
Evan E Worthing Senior High 1999 — 2003
Diploma, English
United Recovery Systems LP May 2012 - Present
Salient Partners May 2009 - August 2011
Deloitte & Touche May 2007 - May 2009
KPMG March 2003 - December 2006
Ernst & Young May 1999 - May 2002
Education
Colorado Society of Certified Public Accountants 2007 — 2007
Certified Public Accountant
The Institute of Chartered Accountants of India 1999 — 2002
Chartered Accountant
U.S. Army October 2010 - February 2014
Powers & Frost, LLP April 2009 - September 2010
United Recovery Systems LP September 2008 - March 2009
Tena Companies June 2003 - December 2007
Education
University of Houston-Downtown 2014 — 2016
Bachelor’s Degree, Accounting, 3.71
University of Wisconsin-Eau Claire 1998 — 2002
Bachelor of Business Administration, Corporate Finance
A Job that Pays Great! January 2012 - Present
United Recovery Systems LP October 2011 - January 2012
Apollo Group February 2011 - October 2011
Skills
Accounting, Microsoft Excel, Microsoft Word, QuickBooks, Microsoft Office, Auditing, Accounts Payable, Financial Reporting, PowerPoint, Accounts Receivable, Customer Service, Payroll
Education
Northern Arizona University 2011 — 2013
Masters Public Administration, Public Policy Analysis
Baker College of Jackson 1999 — 2004
Bachelor's degree, Human Services, General
United Recovery Systems LP February 2009 - Present
Education
The University of Texas at El Paso 1993 — 1996
northside high school 1988 — 1992
Principal Mediation Group LLC July 2011 - Present
United Recovery Systems LP June 2010 - May 2011
Skills
Risk Management, Call Centers, Recruiting, Training, Employee Relations, Team Leadership, Customer Service, Financial Services, Management, Microsoft Excel, Portfolio Management, Microsoft Word, Financial Analysis, Microsoft Office, Loans, Credit, Process Improvement
Education
Holland Hall
University of Oklahoma
Business Administration, Management and Operations
United Recovery Systems LP bill collectorUnited Recovery Systems LPcollections/insuranceRed Crown Credit UnionNovember 2013 - Present
Skills
Banking, Credit, Credit Cards, Customer Service, Financial Analysis, Loans, Portfolio Management, Risk Management, Consumer Lending, Team Leadership, Call Centers, Team Building, Credit Analysis, Finance
Education
Northeastern State University
LTD Financial Services July 2013 - Present
Jamieson Manufacturing Co./Jamieson Fence Supply April 2013 - July 2013
Register Tapes Unlimited 2010 - 2012
United Recovery Systems LP June 2005 - October 2011
Skills
Customer Service, Credit, Management, Microsoft Office, Microsoft Excel, Account Management, Financial Analysis, Sales, Outlook, Microsoft Word, PowerPoint, Credit Cards, Mortgage Lending, Accounting, Negotiation, Forecasting, Banking, Customer Satisfaction
Education
Houston Community College
Yaskawa America, Inc. - Drives & Motion Division May 2015 - Present
ArcelorMittal May 2014 - August 2014
Nucor Steel Yamato January 2013 - August 2013
United Recovery Systems LP 2012 - 2012
Skills
C#, ASP.NET, C++, Visual Studio, SQL, Programming, Microsoft SQL Server, PLC Programming, Databases, Database Design, Visio, Java, Python, JavaScript, Data Structures, HTML, CSS, Android Development, OpenCV, Linux, Matlab
Education
University of Missouri-Rolla 2011 — 2015
Bachelor's Degree, Computer Science and Computer Engineering
Gene by Gene May 2015 - Present
United Recovery Systems LP January 2009 - December 2014
Skills
Document Management, Software Documentation, Editing, Training, Technical Documentation, Project Management, Style Guides, Release Notes, Readability, Usability, Research, Team Leadership, Financial Services, Adobe Acrobat, Adobe InDesign CS3, FAR HTML Help Authoring, Jasc Paint Shop Pro, Microsoft Powerpoint, Microsoft Visual..., Microsoft Visual Web..., Microsoft Word, Outlook, SharePoint
Education
University of Houston-Downtown
Bachelor of Science (B.S.), Professional Writing
Phoenix College August 2014 - December 2014
Gatestone inc June 2014 - October 2014
United Recovery Systems LP September 2013 - March 2014
Cavalry Portfolio Services November 2009 - June 2013
Workforce - Connection 2012 - 2012
KRH Enterprizes July 2004 - June 2009
Green Tree Servicing November 2004 - April 2009
CCBill 2001 - 2005
CCBill 2001 - 2005
CCBill 2001 - 2005
Skills
Credit, Loans, Banking, Financial Analysis, Credit Analysis, Mortgage Lending, Credit Risk, Portfolio Management, Risk Management, Finance, Credit Cards, Insurance, Accounting, Financial Risk, Strategic Financial..., Customer Service, Sales
Education
Phoenix College 2014 — 2014
Emergency Medical Technology/Technician (EMT Paramedic), 90%
Collins College 2000 — 2002
Associate of Science (AS), Computer and Information Sciences and Support Services
Westwood high school 1992 — 1996
Diploma
Workforce Connection
United Recovery Systems LP 2012 - 2013
Education
Texas Southern University 2009 — 2012
Bachelor of Arts (B.A.), Psychology
Houston Community College 1997 — 1997
United Recovery Systems LP July 2013 - Present
United Recovery Systems LP July 2013 - Present
Pubsco January 2011 - June 2013
Children's Service Center August 1990 - June 1999
Skills
Telecommunications, Call Centers, Sales, Customer Experience, Customer Service, Customer Satisfaction, Team Leadership
Education
Marywood University 1985 — 1986
Master of Arts (M.A.), Clinical Psychology
King's College 1976 — 1980
Bachelor of Arts (B.A.), Psychology, minor in Criminal Justice, Cum Laude
Principal Mediation Group July 2013 - Present
Principal Mediation Group July 2013 - Present
United Recovery Systems LP November 2002 - June 2013
Encore Receivables Mngt January 1999 - October 2002
Skills
I have over 20 years of..., Mortgage Lending, Loan Servicing, Loss Mitigation, Financial Services, Credit, Loans, Risk Management, Credit Risk, Banking, Credit Analysis, Portfolio Management, Credit Cards, Consumer Lending, Residential Mortgages, Debt Management, Relationship Management, Mortgage Servicing, Finance, Call Centers, Skip Tracing, Management, Leadership, Executive Management, Financial Analysis, Payments, Debt Settlement, Commercial Lending, Accounts Receivable, Financial Risk, Cash Management, Default, Lines Of Credit, Asset Based Lending, Recoveries, Loan Origination, Commercial Mortgages, Credit Management, Home Equity Loans, Mortgage Banking, Loan Modifications, Credit Scoring, Mortgage Underwriting, Credit Unions, Debt Consolidation, Government Loans, Cross Selling, Home Equity Lines of..., Small Business Lending, Construction Loans
Education
New Britain High School
The University of Connecticut
Business/Commerce, General
William Beaumont Army Medical Clinic - IDES/MEB 2012 - Present
United Recovery Systems LP 2008 - 2008
Genesis Financial Solutions 2004 - 2008
Skills
DoD, Government, Government Contracting, Administrative..., Outlook, Microsoft Office
Education
Central Texas College
United Recovery Systems LP August 2014 - Present
OrbitusRobotics LLC November 2011 - Present
DEFCON August 2010 - Present
Alert Logic June 2014 - August 2014
SafeKick December 2010 - October 2013
TX/RX Labs 2008 - 2012
Close Protection & Security December 2008 - May 2011
The Image Enhancement Center April 2007 - June 2010
River Oaks Car Stereo November 2000 - March 2004
Skills
Network Security, Penetration Testing, Network Administration, Cloud Computing, Computer Security, IT Security Policies, Python, Security, Information Security, IT Security Assessments, Computer Forensics, Networking, Programming, Ruby, Reverse Engineering, C++, Malware Analysis, Linux, IT Security Operations, Wireless Networking, Attack & Penetration, VMware Infrastructure, Network Forensics, Debugging, Virtualization, Information Technology, IT Security Best..., VMware, Bash, Information Security..., VPN, IDA Pro, VMware ESX, VMware Workstation, Powershell, Amazon Web Services..., Amateur Radio, Lock Picking, VMware Fusion, Cyber-security, SEIM, PCI DSS, ISO 27001, Exploitation, Regulatory Compliance, SSAE 16, FISMA
Education
University of Houston-Downtown 2004 — 2008
Bachelor's degree, Applied Psychology
University of Houston-Downtown 2004 — 2008
Minor, Applied Mathematics
United Recovery Systems LP 2012 - Present
FMA Alliance, Ltd. March 2011 - March 2012
Bank of America May 2005 - August 2007
Education
Langston University 1998 — 2002
Bachelor of Arts (BA), English Language and Literature, General
Self-employed January 2012 - Present
Ginger Bread's Playhouse September 2000 - May 2013
United Recovery Systems LP May 1999 - September 2000
Education
Oklahoma State University Institute of Technology-Okmulgee 1993 — 1996
Associate of Arts and Sciences (A.A.S.), Business
Oklahoma State University
United Recovery Systems LP April 2015 - Present
Dillards October 2012 - April 2015
Texas A&M University May 2012 - July 2012
Chick-fil-A September 2011 - April 2012
Coastal Cookies May 2011 - August 2011
Maintenence Inc May 2011 - August 2011
Havens Ranch August 2010 - October 2010
Little Italy August 2009 - December 2009
Texas State Technical College May 2009 - August 2009
Cisco College September 2008 - May 2009
Skills
Food Service, Customer Service, PowerPoint, Microsoft Word, Microsoft Excel, Email, Peer Tutoring, Sales, Cashiering, Event Planning, Merchandising, Social Networking, Microsoft Office, Teamwork, Training, Public Speaking, Event Management, Social Media, Fundraising, Tutoring, Retail, Facebook, Creative Writing, Editing, Filing, Data Entry, Telephone Skills, Laboratory, Team Leadership, Sewing, Project Management, Budget Monitoring, Managed Money
Education
Texas A&M University 2010 — 2012
Wildlife and Fishery Sciences
Cisco College 2006 — 2009
Core Curriculum