USAA Company
Industry: Financial services company
DescriptionThe United Services Automobile Association is a San Antonio, Texas-based Fortune 500 diversified financial services group of companies including a Texas Department of Insurance-regulated reciprocal ... Customer service: 810 1 210-498-2722 Members: 12.4 million (2017) Headquarters: San Antonio, Texas, United States CEO: Stuart Parker Number of employees: 32,896 (2017) Revenue: 30.02 billion USD (2017)
USAA List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at USAA. You can filter them based on skills, years of employment, job, education, department, and prior employment.
USAA Salaries. You can even request information on how much does USAA pay if you want to. Learn about salaries, pros and cons of working for USAA directly from the past employees.
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12,484 USAA employees in database. Find out everything there's to know about USAA employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
USAA Employees
USAA March 2015 - Present
Target July 2012 - March 2015
Dell January 2011 - July 2012
CreditCards.com September 2008 - January 2011
Dell Financial Services November 2006 - September 2008
Union Bank June 2005 - November 2006
Coldwell Banker Associates Realty November 2001 - May 2003
Skills
Consumer Electronics, Graphic Design, Analytics, SEO, Segmentation, Online Testing, Web Site Optimization, Test Design, A/B testing, Multivariate Testing, E-commerce, Omniture, Web Analytics, User Experience, Web Development, Cross-functional Team..., Online Marketing, Product Management, CSS, SharePoint, Integrated Marketing, SEM, Leadership, Management
Education
Purdue University - Krannert School of Management 2003 — 2005
MBA, Marketing
Brigham Young University 1994 — 2000
BA, Design
USAA May 2014 - Present
Capital Group Companies/ American Funds July 2003 - May 2014
Target Corporation February 1999 - July 2003
The Pillsbury Company March 1990 - February 1999
Xerox September 1988 - November 1989
Electronic Data Systems December 1986 - September 1988
Skills
Program Management, Strategy, Technical Leadership, Management, Staff Development, Change Management, Process Improvement, Business Intelligence, IT Recruitment, Project Management, Business Process, Business Analysis, SDLC, Vendor Management, Requirements Gathering, Cross-functional Team..., Strategic Planning, IT Strategy, Retail, Manufacturing, Requirements Analysis, Financial Services, Staff Acquisition, Data Warehousing, MS Project, Team Building, Team Leadership, Process Engineering, Staff Management, Agile Project Management, Agile Methodologies, Relationship Management, Leadership
Education
University of Saint Thomas - School of Business 1997 — 1999
MBA, Business Administration and Management, General
Bowling Green State University 1982 — 1986
BLS, Visual/Technical Communication
USAA July 2004 - Present
Ameriprise Financial 1998 - 2004
Education
Cornell University
AB, Government
Boston University
MS Business Administration, Business
USAA February 2014 - Present
USAA November 2012 - January 2014
USAA November 2011 - November 2012
USAA July 2008 - October 2011
Lindt and Sprungli June 2007 - September 2007
Capital One January 2003 - June 2006
CVS Caremark Corporation October 2002 - December 2003
AdvancePCS, American Express, and Nationwide Insurance January 1998 - November 2002
Capgemini August 1997 - August 1998
Skills
SAS programming, Data Analysis, Financial Analysis, Product Marketing, Project Management, Cross-functional Team..., Business Process..., Visio, MS Project, PowerPoint, Microsoft Excel
Education
Boston University - School of Management 2006 — 2008
MBA, Marketing
Arizona State University 1991 — 1996
BSE, Industrial Engineering
Ernst & Young January 2013 - Present
PwC June 2011 - January 2013
Lulustar Inc August 2000 - June 2011
USAA September 2008 - February 2011
The Student Loan Corporation 2008 - 2008
Citibank, Consumer Lending August 2005 - 2008
Citibank — Student Loan Corporation 2005 - 2008
Citigroup 2005 - 2008
Citi 2005 - 2008
Citi-The Student Loan Corporation 2005 - 2008
Skills
Analytics, Online Marketing, Database Marketing, Customer Insight, Customer Intelligence, Decision Science, Segmentation, Customer Analytics, Price Optimization, Social Media Marketing, Market Research, Data Mining, Text Analytics, Web Analytics, Call Center, SEO, Offshore Operations, Sentiment Analysis, CRM software, Customer Retention, Strategic Planning, Customer Analysis, Multi-channel Marketing, CRM, Management, Competitive Analysis, Direct Marketing, Process Improvement, Strategy, E-commerce, Business Development, Vendor Management, Analysis, Operations Research, Executive Management, Leadership, Predictive Analytics, Call Centers, Brand Development, Outsourcing, Customer Experience, Product Development, Pricing, New Business Development, Strategic Partnerships, Training, Integrated Marketing, Marketing Strategy, Customer Acquisition, Marketing
Education
Emory University 1990 — 2004
PhD
University of Michigan 1991 — 1996
Brandeis University 1987 — 1989
MA
University of Calgary 1983 — 1987
B.Sc.
USAA June 2015 - August 2015
Sitewire January 2012 - June 2014
Knoodle November 2009 - January 2012
GroupM March 2009 - August 2009
Brigham Young University September 2008 - March 2009
BYU AdLab September 2008 - March 2009
Skills
Social Media Marketing, Advertising, Social Media, Online Advertising, Marketing Strategy, PowerPoint, Public Speaking, Training, Facebook, Blogging, Online Marketing, Copywriting, Digital Strategy, Marketing, Leadership, Management, Strategy, Brand Development, Public Relations, Strategic Planning, Microsoft Excel, Marketing Communications, Social Networking, Lead Generation
Education
Brigham Young University 2014 — 2016
Master of Business Administration (MBA), Marketing
Brigham Young University 2004 — 2009
BA, Communications, Advertising
USAA August 2012 - Present
USAA December 2009 - August 2012
HEB January 2008 - December 2009
H. E. B. Grocery Co. June 2005 - January 2008
U.S. European Command January 2002 - May 2005
US Army January 1998 - January 2002
Skills
Management, Leadership, Process Improvement, Program Management, Strategic Planning, Strategy, Project Management, Team Building, Team Leadership, Analysis
Education
Bowie State University 2002 — 2005
MS, Management Information Systems
Purdue University 1993 — 1997
BS, Management
USAA 2014 - Present
USAA 2013 - November 2014
General Dynamics Information Technology April 2012 - December 2013
Dell March 2011 - April 2012
US Army 2010 - 2011
US Army 2009 - 2010
US Army 2002 - 2009
Dell 2001 - 2002
Hewlett-Packard 2000 - 2001
Dell 1997 - 2000
Skills
Organizational..., Training & Development, Strategic Planning, ITIL V3 Foundations..., Certified Performance..., ENTJ
Education
Army War College 2009 — 2009
Masters, Strategic Studies
Boston University 1991 — 1993
M. Ed, Human Resource Education
Norwich University 1980 — 1984
BA, History & Political Science
USAA June 2015 - Present
University of Washington, Michael G. Foster School of Business January 2014 - June 2015
Austin Energy June 2014 - August 2014
Pacific Continental Bank January 2014 - March 2014
Fidelity Investments November 2010 - August 2013
Operation Smile 5k January 2008 - September 2012
Heritage Financial Group Inc. July 2010 - October 2010
Skills
Investments, Mutual Funds, Finance, Financial Accounting, IRAs, Training Facilitation, Stock Trading, Teaching, Leadership, Project Management, Series 7, Options Trading, Event Management, Research & Analysis, Options, Team Facilitation, Financial Analysis, Microsoft Office, Equities, Analysis, Financial Planning, Microsoft Excel, Strategy, Series 63, Data Analysis, Investment Tax Reporting, Management, Banking
Education
University of Washington, Michael G. Foster School of Business 2013 — 2015
Master of Business Administration (MBA)
Brigham Young University 2004 — 2010
Business Management, Finance
USAA October 2015 - Present
USAA March 2015 - October 2015
USAA October 2014 - March 2015
USAA May 2013 - October 2014
USAA February 2013 - October 2014
USAA October 2010 - February 2013
USAA November 2006 - October 2010
City of Kingsland March 2005 - August 2006
Skills
Insurance, Claims Management, Claim, Claims Handling, CPCU, Claim Investigation, Leadership, Casualty, Business Process..., Claims Resolution, Liability, Process Improvement, Six Sigma, Project Management, Negotiation, Innovation Management, Continuous Improvement, Mentoring, Auto Claims, Performance Management, Non-profit..., Innovation, QuickBooks, Fund Accounting, Purchasing, Coaching, Property, Team Building, Contract Negotiation, Interviews, Liability Analysis, Onboarding, Strategy, BPO, Vendor Relationships, Operational Excellence, Strategic Planning, LSS, Financial Analysis, Microsoft Publisher, Minitab, Business Case Design, Underwriting, Business Process Mapping, Risk Analysis, Quality Control, Casualty Insurance, Management, Risk Management, Customer Service
Education
Boston University 2014 — 2017
Master of Science, Insurance Management
Brenau University 2002 — 2005
Bachelor of Business Administration (BBA), Accounting
San Antonio College 2001 — 2001
Del Mar College 1999 — 2000
The University of Texas at San Antonio 1998 — 1999
Business Careers High School 1994 — 1998
USAA August 2012 - Present
Navy Federal Credit Union October 2010 - August 2012
Rio Grande Credit Union September 2009 - October 2010
Skills
Mortgage Lending, Customer Retention, Customer Service, Sales, Insurance, Social Media, Marketing Communications, Advertising, Social Media Marketing, Small Business Lending, Communication, Community Outreach, Communication Skills, Interpersonal Skill, Interpersonal..., Mass Communication, Market Research, Mortgage Banking, Mortgage Servicing, Residential Mortgages, Social Entrepreneurship, Social Sciences, Underwriting, Mortgage Underwriting, Residential Homes, Life Coaching, Military, Commercial Aviation, Business Aviation, General Aviation, Training, Social Networking, Leadership, Management, Team Building, Event Planning, Time Management, PowerPoint, Microsoft Office, Marketing Strategy, Public Speaking, Finance, Process Improvement, Marketing, Team Leadership
Education
Bowling Green State University 2005 — 2009
Bachelor's degree, Communication, General
University of Toledo 2004 — 2005
Bachelor's degree, Communication and Media Studies
Core Online Training August 2014 - Present
Trident Insurance April 2012 - August 2015
Brandeis University January 2014 - July 2015
USAA March 2011 - April 2012
Myrmidon Marketing December 2009 - 2011
Skills
SQL, Software Engineering, Visual Basic, Programming, Databases, C++, Linux, Computer Science, Python, HTML, LAN-WAN, TCP/IP, SNMP, OSI Model, Wikis, Software Documentation, Agile Methodologies, Web Development, Software Development, Object Oriented Design, C, C#, Software Design, Visual Studio, Networking, Java, Customer Service, Leadership
Education
Brandeis University 2014 — 2015
Master of Science (MS), Software Engineering
Thomas Edison State College 2013 — 2014
Bachelor of Arts (BA), Computer Science
Thomas Edison State College 2011 — 2012
Bachelor of Arts (BA), Social Sciences - Psychology
IBM January 2015 - Present
IBM June 2014 - December 2014
Brigham Young University July 2012 - June 2014
USAA May 2013 - August 2013
United States Army, Captain July 2011 - July 2012
United States Army, Captain November 2009 - February 2011
United States Army, First Lieutenant November 2008 - November 2009
United States Army, Second Lieutenant February 2008 - November 2008
Skills
Army, Military, Security Clearance, Military Operations, Operational Planning, DoD, Military Experience, Command, Intelligence Analysis, Leadership, Cross-functional Team..., National Security, Leadership Development, Operations Management, Intelligence, Afghanistan, Logistics, Team Leadership, Force Protection, Strategic Planning, Human Resources, Analysis, Security, Process Improvement, Management, Project Management
Education
BYU Marriott School of Management 2012 — 2014
Master of Business Administration (M.B.A.), Supply Chain Management with Information Systems and International Business Minors
Bowie State University 2008 — 2010
Master of Public Administration, Public Administration - Management
United States Military Academy at West Point 2001 — 2007
Bachelor of Science, General Engineering, Major in Spanish and Portuguese
USAA January 1996 - Present
USAA January 1995 - January 1996
USAA January 1988 - January 1995
USAA September 1984 - April 1988
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, C++, C, Java
Education
The University of Texas at San Antonio 1994 — 2000
Bachelor of Business Administration (BBA), International Business
Blinn College 1982 — 1984
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
La Grange High School 1978 — 1982
High School Diploma
USAA March 2010 - Present
Heritage Financial Group April 2009 - March 2010
State Farm June 2007 - June 2009
Brigham Young University June 2007 - February 2008
Summit Financial Marketing January 2006 - September 2006
Skills
Investments, Insurance, Retirement Planning, Finance, Series 7, Retirement, Financial Planning, Investment Advisory, Fixed Annuities, Life Insurance, Wealth Management, Loans, Mutual Funds, Financial Advisory, Estate Planning, Series 63, Public Speaking, Leadership, Investment Strategies, Asset Allocation, Securities, IRAs, 401k, Strategic Financial..., Uniform Combined State..., Series 65, Financial Planners, Spanish Translation, Certified Financial..., Spanish, Teaching Adults, Monte Carlo Simulation, Time Value of Money
Education
The University of Texas at Austin - Red McCombs School of Business 2013 — 2016
Master of Business Administration (MBA), Business Administration and Management, General
Brigham Young University 2002 — 2008
BA, Spanish Translation, English
The American College of Financial Services 2011 — 2013
Chartered Financial Consultant, ChFC®
USAA March 2013 - Present
The Hanover Insurance Group February 2012 - March 2013
The Hanover Insurance Group June 2010 - February 2012
Hanover Insurance July 2007 - January 2009
Kemper Auto and Home January 2006 - July 2007
Skills
Management, Commercial Insurance, General Insurance, Actuarial Science, Pricing, Commercial Lines, Risk Management, Business Analysis, SAS, Analytics, Financial Analysis, Analysis, Competitive Analysis, Market Research, Property & Casualty..., Insurance, Underwriting, Process Improvement, Liability, Casualty Insurance
Education
University of Michigan 2000 — 2005
BBA, Finance & Economics
Boston University
Master’s Degree, Insurance Management
USAA November 2010 - Present
USAA September 2009 - November 2010
USAA January 2009 - September 2009
Skills
Java, JavaScript, Wicket, HTML, XML, JSP, Linux, Eclipse, AJAX, J2EE, UML, Windows, XHTML, Unix, Software Development, Application Development, Architecture, Testing, Enterprise Architecture, SDLC, Agile, YUI, RTC, StarTeam
Education
Brigham Young University 2006 — 2008
BS, Information Systems
Capital Group August 2007 - July 2014
USAA 1988 - 2005
Blue Cross Blue Shield of Ohio 1986 - 1988
Texas Instruments June 1983 - June 1986
Skills
IT Management, SharePoint, Process Improvement, SQL, SDLC, Documentum, Program Management, Mainframe, Troubleshooting, Windows, Crystal Reports
Education
The University of Texas at San Antonio 1989 — 1993
MBA, Management of Technology
Southern Methodist University - Cox School of Business 1985 — 1986
Bowling Green State University 1979 — 1983
BS, Computer Science
USAA August 2013 - Present
Skills
Program Management, Call Center, Leadership, Change Management, Process Improvement, Training, Instructional Design, Instructional Technology, Quality Assurance, Strategy, Contact Centers, Organizational..., Performance Consulting, Project Management, Strategic Planning, Team Building, Integration, Vendor Management, Analysis, Performance Management, Operations Management, Budgets, Business Analysis, Requirements Gathering, SharePoint, Resource Management, Business Process..., Visio, Cross-functional Team..., Data Analysis, Coaching, Process Engineering, Policy, SDLC, Outsourcing, Performance Improvement, Continuous Improvement, Risk Management, Leadership Development, Operational Excellence, Call Centers, Executive Management, Team Leadership
Education
Bloomsburg University of Pennsylvania 1999 — 1999
Masters, MS in Master of Science in Instructional Technology
Bloomsburg University of Pennsylvania 1994 — 1998
Bachelor of Science, Computer Information System
P&C License
Insurance
Lang-Mekra North America July 2015 - Present
WACKER POLYSILICON North America LLC September 2014 - July 2015
The Raymond Corporation September 2004 - September 2014
USAA January 2003 - September 2004
Alltel Information Services May 2000 - March 2002
Skills
Strategic Planning, Instructional Design, Organizational..., Resource Management, Technical Writing, Continuous Improvement, Project Delivery, Leadership Development, Business Process..., Team Building, Cross-functional Team..., Lean Manufacturing, Manufacturing, Coaching, Strategy, Human Resources, Management, Business Planning, Project Management, Onboarding, Program Management
Education
Boston University 2006 — 2007
Master of Science (MS), project management
Southern Polytechnic State University 1996 — 1998
MSTPC, Communications
State University of New York College at Cortland 1990 — 1992
BS, Geography and Secondary Social Studies
Greene Central
USAA August 2015 - Present
USAA June 2014 - Present
USAA 2012 - June 2014
USAA March 2010 - June 2012
BYU January 2004 - March 2010
Invent.me January 2009 - April 2009
Self Employed July 2005 - August 2008
Fidelity National Information Solutions February 2003 - January 2004
BYU June 2000 - December 2002
Skills
Accessibility, Web Development, Troubleshooting, Software Documentation, Cisco Technologies, Decision Support, Cisco, Documentation, HTML, Microsoft Exchange, Technical Support, SQL, Training, ITIL, Networking, Network Administration, VPN, Windows 7, Business Analysis, SharePoint, Project Management, Leadership, PHP, MySQL, Testing, Software Development, Databases, Management, Computer Hardware
Education
Brigham Young University 2008 — 2010
Master, Information Systems Management
Brigham Young University 1998 — 2002
BS, Management
USAA November 2013 - Present
OneWest Bank June 2010 - October 2013
OneWest Bank November 2007 - May 2010
Wilshire Credit Corporation August 2005 - October 2007
Wilshire Credit Corporation March 2002 - July 2005
Deloitte & Touche November 2000 - August 2001
Skills
Mortgage Loan..., Expert Witness in..., •Strong Change Control..., •Strong Vendor /client..., •Experienced/..., •Extremely experienced..., •Flexible and..., •Possesses exceptional..., •Experienced with..., •Knowledgeable and..., •Knowledgeable and..., Foreclosures, Loans, Due Diligence, Dispute Resolution, Risk Management, FHA, Banking, Analysis, Mortgage Lending, Process Improvement, Credit, Loan Servicing, Finance, Default, Vendor Management, Commercial Banking, Loan Origination, Management, Credit Analysis, Financial Analysis, Mortgage Banking, Loss Mitigation, Mortgage Servicing, Auditing, Bankruptcy, Portfolio Management, Financial Risk, Vendor Relationships, Vendor Contracts, Residential Mortgages, Underwriting, Loan Modifications, Consumer Lending, Refinance, REO, Credit Risk, Commercial Lending, Asset Management, Mortgage Underwriting
Education
Boise State University 1994 — 1998
Associate of Science (A.S.), Criminalistics and Criminal Science, Courts & Legal Research
Boise State University 1991 — 1995
Bachelor of Applied Science (B.A.Sc.), Political Science and Government/Economics
Operational Results February 2015 - Present
IO November 2013 - February 2015
Apple January 2013 - November 2013
Deloitte September 2011 - December 2012
Brigham Young University August 2010 - August 2011
USAA May 2010 - August 2010
US Federal Government June 2009 - August 2009
Brigham Young University 2007 - 2009
KLAS Enterprises May 2008 - November 2008
Especially For Youth May 2007 - June 2007
Skills
Linux, JavaScript, Java, SQL, HTML, Databases, Visual Basic, OS X, CSS, Microsoft Office, Active Directory, Visio, Data Analysis, Software Development, Windows, VBA, Python, Programming, Excel, ASP.NET, Operating Systems, Analysis, Sarbanes-Oxley, Powershell, Microstrategy, Amazon Web Services..., Ruby, Ruby on Rails, Ubuntu
Education
Brigham Young University 2007 — 2011
Masters
Artemis Health March 2013 - Present
Alianza September 2012 - May 2013
Talentbase June 2012 - May 2013
Neutron Interactive January 2011 - June 2012
Proton Communications, Inc. October 2010 - December 2010
Enticelabs April 2009 - September 2010
Invent.Me January 2009 - April 2009
USAA June 2008 - August 2008
Skills
Python, Java, JavaScript, System Design, CSS, Microsoft SQL Server, Project Management, Spanish, Databases, Linux, Web Applications, HTML, PHP, SEO, HTML 5, PostgreSQL, Web Development, MySQL, AngularJS, Django
Education
Brigham Young University 2002 — 2009
MISM, Masters of Information Systems Management
Edelman Financial Services April 2014 - Present
USAA April 2011 - April 2014
Bernard R. Wolfe & Associates, Inc. December 2005 - May 2011
Merrill Lynch December 2004 - December 2005
Marriott International February 1999 - December 2004
Education
Boston University 2007 — 2008
Financial Planning
University of Maryland College Park 1996 — 2000
Bachelor of Arts, Government and Politics
USAA March 2013 - Present
Frost and Sullivan March 2013 - April 2015
Frost & Sullivan December 2008 - March 2013
Frost & Sullivan July 2003 - December 2008
Frost & Sullivan October 2001 - July 2003
Frost & Sullivan July 2001 - October 2001
United States Navy May 1992 - July 2001
Skills
IT Operations Management, Strategic & Tactical..., International Business..., Project Management, Project Portfolio..., Program Development, Program Management, Change Management, Process Engineering, Contracts Management, Team Building /..., Labor Outsourcing, Global Budgeting &..., Vendor Negotiations, Systems Risk Management, Balanced Scorecard, Microsoft Desktop and..., Sage Saleslogix CRM, Microsoft Dynamics SL, Cloud Computing, Virtualization, Cisco Technologies, Data Integration, Strategic Planning, Business Development, Management Consulting, Outsourcing, PMP, Business Process..., Analysis, Consulting, IT Operations, Business Process, Team Leadership, Sage, Disaster Recovery, Enterprise Software, Requirements Analysis, IT Strategy, SaaS, Governance, Leadership, IT Management, Budgets, Government, Negotiation, Cross-functional Team..., Risk Management, Security, Business Analysis
Education
The University of Texas at San Antonio 1999 — 2002
MBA, Information Systems, 3.95/4.0
Boston College 1988 — 1992
BA
St. John's Prep
USAA August 2014 - Present
Skills
SAS, SQL, M&A experience, Alternative Energy, Marketing Strategy, Product Development, Product Management, Data Models, Restructuring, Financial Analysis, Competitive Analysis, Market Analysis, Cross-functional Team..., Thought Leadership, Mergers & Acquisitions, Corporate Finance, Venture Capital, Business Strategy, Analytics, Strategy, Strategic Planning
Education
New York University - Leonard N. Stern School of Business
MBA
Harvard University Extension School 2004 — 2006
Non-degree evening coursework
Bowdoin College
AB
Yoga Shala SA May 2008 - Present
USAA August 2004 - Present
Yoga by Tia September 2003 - Present
Yoga with Tia June 2003 - Present
Skills
Yoga, Wellness, Fitness Training, Fitness, Personal Training, Nutrition, Healing, Leadership Development, Holistic Health, Lifestyle Coaching, Stress Management
Education
Boise State University
RN
USAA August 2015 - Present
Harland Clarke March 2014 - August 2015
Clear Channel Radio August 2013 - November 2013
US Army May 2010 - May 2013
Schweinfurt Community and Spouses Club October 2010 - June 2011
U.S. Army USAG Schweinfurt May 2010 - February 2011
Carl R. Darnall Army Medical Center February 2009 - May 2010
McCann Erickson , Deustch September 2007 - October 2008
American Forces Network July 2006 - April 2007
American Forces Network May 2005 - July 2006
Skills
Broadcast, Public Affairs, Spokesperson, Radio, Social Media, Interviews, Leadership, DoD, Command, Crisis Communications, Speech Writing, Strategic Communications, Media Relations, Press Releases, Commercials, Editing, Social Networking, Video Production, Facebook, Digital Media, Social Media Marketing, Video, Newspapers, Television, Voice Over, Publications, Training, Program Management, Military, Communications Planning, Message Development, News Writing, AP Style, Journalism, Internal Communications, Broadcast Journalism, Storytelling, Newsletters, Publicity, Crisis Management, Feature Articles, Government, Corporate Communications, Communication Training, Web Design, New Media, Blogging, Copywriting, Public Relations, Radio Broadcasting
Education
Defense Information School 2010 — 2010
Public Affaris and Strategic Communications, Public Affairs
East Harlem Business Capital Corporation 2008 — 2008
Business Education Certification, Entrepreneurship/Entrepreneurial Studies
New School University 2001 — 2004
Bachelor's degree, Communication and Media Studies
Borough of Manhattan Community College 1997 — 1999
Associate's degree, Corporate Communications, Business Mangement
The Plant Lady 2000 - Present
USAA January 1997 - June 2000
Skills
Small Business, Advertising, Corporate Gifts, Marketing Strategy, Public Speaking, Social Media Marketing, New Business Development, Marketing, Strategic Planning, Team Building, Event Planning, Public Relations, Marketing Communications, Microsoft Office, Sales, Budgets, Leadership, Social Networking, Management, Training, Team Leadership, Program Management, Sales Management, Business Development, Operations Management, Customer Satisfaction, Contract Negotiation, Account Management, Business Strategy, Networking, Project Planning, Negotiation, Selling, Coaching, Online Marketing, Business Planning, Strategy, Lead Generation, Leadership Development, B2B, Organizational..., Time Management, Project Management, Strategic Partnerships
Education
Bloomsburg University of Pennsylvania
Charles Schwab April 2014 - Present
USAA May 2011 - April 2014
Northwestern Mutual Financial Network July 2010 - May 2011
Eastern Investment Advisors March 2007 - June 2010
US Army November 2000 - July 2006
Skills
Series 7, Retirement Planning, Risk Management, Wealth Management, Asset Allocation, Investment Strategies, Investment Advisory, Series 66, Investments, Strategic Financial..., High Net Worth..., Life Insurance, Insurance, Personal Financial..., 401k, IRAs, Fixed Annuities, Investment Management, Financial Services, Financial Planners, Certified Financial..., Wealth Management..., Retirement, Wealth, Estate Planning, Financial Advisory, Financial Planning
Education
Lehigh University 1996 — 2000
B.S., Finance
Boston University 2010 — 2012
Center For Professional Education, Financial Planning
Terradek Lighting Inc. June 1995 - Present
USAA 1984 - 1995
Skills
Strategic Planning, Budgeting, Writing, Public Speaking, Business Analysis, Management Consulting, New Business Development, Budgets, Lighting, Landscape Lighting, Lighting Design, Marketing, Small Business, Landscape Design, Sales Management, Customer Service, Leadership, Inventory Management, Account Management, Negotiation, Contract Negotiation, Garden, Trade Shows, Landscaping, Garden Design, Marketing Strategy, Landscape Maintenance, Purchasing, Team Building, Product Marketing, Product Development, Sales, Wholesale, Retail, Direct Sales, Manufacturing, Pricing
Education
Harvard Business School 1982 — 1986
MBA
Boston University 1974 — 1978
BA, Political Science
Q2ebanking September 2014 - Present
USAA March 2013 - September 2014
TEKsystems July 2012 - March 2013
Clearwater Analytics January 2011 - June 2012
Clearwater Analytics May 2008 - January 2011
Rivalgraphics January 1998 - May 2008
Skills
JavaScript, HTML 5, CSS3, XML, AJAX, Java, Groovy, SQL, Stored Procedures, Query Optimization, Database Design, Data Analysis, Business Intelligence, VBA, Project Management, MS Project, Accounting, Investments, Financial Analysis, Fixed Income Products, Strategic Planning &..., Analysis, Agile Methodologies, Android Development, Data Management, jQuery, YUI, JSON, Front-end Engineering, Technical Leadership, Node.js, Accessibility, C#, PHP, Process Improvement, Fixed Income, Databases, Perl, Web Development, CSS, CRM, Enterprise Software, Microsoft SQL Server, Scrum, HTML5, Microsoft Project
Education
Boise State University 2008 — 2010
MBA, IT Management & Entrepreneurship
Washington State University 2000 — 2004
BS, Psychology
Clark College 1996 — 1999
AA, General Studies
Nomen Global Language Centers December 2014 - Present
Deacon Recruiting January 2014 - May 2014
SOS Employment Group July 2013 - October 2013
CompHealth August 2010 - May 2013
USAA May 2008 - July 2010
Neiman Marcus July 2007 - May 2008
Skills
Social Networking, Negotiation, Interviewing, Sourcing, Hiring, Talent Acquisition, Physicians, Recruiting, Onboarding, Interviews, Staffing Services, Employee Relations, Applicant Tracking..., Locum Tenens, Cold Calling, Technical Recruiting, Temporary Staffing, Temporary Placement, Training, College Recruiting, Internet Recruiting, Organizational..., Benefits Negotiation, Executive Search, Employee Training, Coaching, New Hire Orientations, Contract Recruitment, Resume Writing, Leadership Development, Permanent Placement, Job Fairs, Healthcare, Corporate Recruiting, Reference Checking, Background Checks, Behavioral Interviewing, Performance Management, Personnel Management, Screening Resumes, Organizational..., Screening, Employee Benefits, Payroll, Family Medicine, Taleo, Career Development, Human Resources, Candidate Generation, Talent Management
Education
Brigham Young University 1998 — 2006
BA
Brigham Young University
English
Accenture September 2012 - Present
Accenture January 2012 - September 2012
Avanade August 2011 - January 2012
Vickrey & Associates, Inc. December 2005 - August 2011
Insight Data Systems March 2003 - December 2005
USAA 2001 - 2003
USAA 1996 - 2001
Viewpoint Datalabs 1994 - 1996
Skills
Microsoft Servers, Exchange Server, SQL Server 2000-2008, Microsoft Active..., Deltek Vision, PeopleSoft Human..., Backup Exec, TCP/IP, Database Administration, Relational Databases, VB.NET, ASP.NET, Vendor Management, System Administration, Server Management, Email Management, Business Analysis, Business Process..., Windows Network..., Team Management, Help Desk Management, Network Administration, Active Directory, Microsoft SQL Server, Project Management, Microsoft Exchange, Help Desk Support, Deltek, Windows, Business Process, SQL, IT Management, Servers, Data Center, Integration, Windows Server, Security, Routers, SharePoint, Networking, XP, Software Installation, Process Improvement, DNS, Network Security, Technical Support, IT Service Management, Windows 7, Group Policy, VMware
Education
Brigham Young University 1988 — 1995
BS in Human Development, Family Sciences, Human Development, Biology, Pyschology, Physics
Applied Medical June 2014 - Present
Orange County Fire Authority July 2006 - June 2014
Frontier Airlines March 2003 - June 2006
USAA August 2002 - March 2003
Skills
Public Speaking, Community Development, Risk Reduction, Instructional Skills, Instructional Design, Blended Learning, Organizational..., Organizational Learning, Long-term Customer..., Customer Oriented, NIMS, ADDIE, Emergency Services, Customer Centric..., Community Outreach, Public Safety, Fire Safety, Emergency Management, Disaster Response, Preparedness, Microsoft Office, Incident Command, Rescue, Training
Education
Brandman University, Part of the Chapman University System 2014 — 2015
Instructional Design Certificate, Instructional Design, Graduate Certificate
Regis University 1994 — 1996
Elementary Education Certification, Elementary Education, 3.85
Troy University 1990 — 1991
M.P.A., Public Administration
University of Northern Colorado 1985 — 1988
B.A., Political Science/Hispanic Studies, 3.4
Dell, Inc September 2008 - Present
Dell, Inc. September 2006 - September 2008
Dell May 2000 - August 2006
USAA March 1999 - May 2000
West Telemarketing May 1997 - May 2000
USAA September 1997 - February 1999
USAF December 1995 - March 1997
Skills
SDLC, Microsoft SQL Server, Disaster Recovery, Software Development, PL/SQL, Windows, COBOL, Information Security, Testing, Software Project..., Security, SQL Tuning, ITIL, Vendor Management, HTML, Web Development, Virtualization, Requirements Gathering, Cloud Computing
Education
Boston University 1985 — 1989
MS, Computer Information Systems
Texas State University 1980 — 1982
BAAS, Management
Artsy Heartsy Fine Arts & Graphic Design June 2010 - Present
HQ Air Force Services Marketing March 2002 - August 2007
Headquarters Pacific Air Force Services December 2000 - January 2002
Hale Koa Hotel December 1998 - December 2000
US Marine Corps MWR - Kaneohe Bay, Hawaii November 1991 - December 1998
USAA January 1988 - January 1990
Skills
Public Speaking, Advertising, Public Relations, Marketing Strategy, Copywriting, Event Management, Marketing, Art, Photography, Graphic Design, Press Releases, Painting, Fine Art, Strategic Planning, Drawing
Education
Brigham Young University
BA Communications, Advertising w/English Minor
Texas A&M University
USAA October 2010 - Present
Prudential Regency Real Estate January 2005 - October 2010
Selective Insurance 1999 - 2005
Selective Insurance 1996 - 1999
State Farm Insurance 1992 - 1996
FIREMAN'S FUND INSURANCE 1989 - 1991
Skills
Claims Management, Civil Litigation, Property & Casualty..., Insurance, Claim, Casualty, Commercial Insurance, Liability, Legal Liability, Litigation, Litigation Management
Education
Bloomsburg University of Pennsylvania 1982 — 1986
B. S., Management/Marketing
Fiesta San Antonio Commission July 2015 - Present
USAA 2008 - 2015
USAA 2001 - 2008
USAA 1999 - 2001
Skills
Executive Management, Public Relations, Strategic Communications, Change Management, Leadership, Media Relations, Management, Strategy, Communications Planning, Strategic Planning, Internal & External..., Speech Writing, Program Management, Marketing Communications, Team Management, Process Improvement, Risk Management, Marketing, Process Management, Employee Engagement, Operational Planning, Corporate Social..., Corporate Events, Executive Reporting, Corporate Communications, Team Leadership, Vendor Management, Social Media, Business Process..., Insurance, Crisis Communications
Education
Bradley University
Bachelor of Science (BS), Broadcast Journalism
Purdue University
Master of Arts (MA), Professional Communication
USAA May 2015 - August 2015
Mazda North American Operations January 2015 - April 2015
ROI Media Direct September 2012 - August 2014
Write Brain Creatives October 2011 - February 2013
FenceMax January 2010 - June 2011
Pinnacle Security March 2006 - January 2010
Skills
Strategic Consulting, Business Strategy, Management Consulting, Digital Strategy, Marketing Strategy, Data Analysis, Marketing, Product Management, Product Marketing, Cross-functional Team..., Creative Writing, Copywriting, Screenwriting, Film, Facebook, Social Psychology, Message Creation, Media Planning, Digital Marketing, Visual Storytelling, Story, Close Attention to..., Symbolism, Humor, Smiling, Leadership, Advertising, Microsoft Excel, Management, Social Media Marketing
Education
Brigham Young University 2014 — 2016
Master of Business Administration (M.B.A.), Marketing & Strategy
Brigham Young University 2004 — 2009
BS, BA, Psychology, English
USAA November 2012 - May 2013
Verizon February 2008 - October 2012
Bethpage Federal Credit Union August 1999 - October 2005
Bethpage Federal Credit Union March 1993 - August 1999
Skills
Computers, Leadership, Sales, Training, Business, Time Management, Customer Service, Data Entry, Payments, Invoicing, Analytical Skills, Telephone Skills, People Skills, Goal Oriented, Finance, Customer Satisfaction, Credit Analysis, Credit, Mortgage Banking, Team Building, Banking
Education
LIU Post 2014 — 2014
ABA Paralegal Certificate, Paralegal, 3.8
Briarcliffe College 2001 — 2003
Bachelor's degree, Information Technology, A
Queensborough Community College 1999 — 2001
Associate of Arts (A.A.), Management/marketing, 3.5
USAA September 2011 - Present
Boise State University August 2009 - May 2011
Estes Express Lines July 2007 - July 2009
ARES Corporation May 2006 - August 2006
Skills
Mathematics, Tutoring, Teaching, Statistics, Data Analysis, Statistical Modeling, R, Matlab, Stata, Microsoft Office, Microsoft Excel, Critical Thinking, Access, Actuarial Science, Quantitative Analytics, SPSS, Data Mining, Customer Service, Analysis, Public Speaking
Education
Boise State University 2009 — 2011
M.S., Mathematics
Brigham Young University 1999 — 2006
B.S., Mathematics
Cibola High School 1998 — 1999
Desert High School 1995 — 1998
Douglas High School 1995 — 1995
Westfield Group 2012 - Present
USAA 2011 - 2012
USAA 2010 - 2011
USAA 2007 - 2010
Harte-Hanks 2005 - 2007
Harte Hanks 2003 - 2005
SCANA Corporation 2001 - 2003
SCANA Corporation 1999 - 2001
GE Capital – Retail Financial Services (RFS) 1998 - 1999
Barnett Banks Inc. now Bank of America 1997 - 1998
Skills
Database Marketing, Content Strategy, Product Launch, Direct Marketing, Campaigns, Brand Developement, Segmentation, Marketing Strategy, Strategic Planning, Market Research, Integrated Marketing, Advertising, Management, Customer Experience, Customer Acquisition, Customer Retention, Customer Engagement, Market Analysis, Creative Strategy, Multi-channel Marketing, Brand Development, Analytics, Marketing, Brand Awareness, CRM, Digital Marketing, E-commerce, Marketing Management, Email Marketing, Cross-functional Team..., Marketing Communications, Strategy, Leadership, Business Strategy, Customer Insight, Marketing Research, Business Development, Product Development, Relationship Marketing, Vendor Management, Thought Leadership, P&L Management, Enterprise Software, Lead Generation, Competitive Analysis, Program Management, Strategic Partnerships, B2B Marketing, Product Marketing, Strategic Thinking
Education
Bowling Green State University
BA, Interpersonal and Public Communications
Executive Education
Hewlett-Packard July 2015 - Present
BYU Global Financial Advisors January 2014 - December 2014
USAA May 2014 - August 2014
Houston Astros May 2013 - August 2013
Vector Marketing May 2009 - August 2009
Skills
Leadership, Sales, Spanish, Public Speaking, Microsoft Excel, Time Management, Data Analysis, Financial Analysis, Project Management, Marketing Strategy, Event Planning, DCF Valuation, Strategic Financial..., Bloomberg, Investments, International Business, Social Media, PowerPoint, Management, Financial Modeling, New Business Development, Finance, Team Leadership, Cross-functional Team..., Team Building, VBA, Microsoft Word, Volunteer Training
Education
Brigham Young University 2009 — 2015
Bachelor's degree, BS Finance; Spanish Minor
Church Community Builder June 2012 - Present
USAA October 2010 - June 2012
Armstreet Associates LLC February 2006 - February 2010
Conroe Independent School District March 2003 - February 2006
Skills
Insurance, Microsoft Office, Customer Service, Microsoft Excel, Strategic Planning, Event Planning, Public Speaking, Fundraising, Teaching, PowerPoint, Team Leadership, Leadership
Education
Texas A&M University 1998 — 2002
Bachelor of Arts, Speech Communication, Minor in Business
Blinn College 1996 — 2002
Dho Knows Enterprises, LLC October 2011 - Present
USAA February 2007 - July 2015
MANDOM Men's Life Magazine January 2013 - March 2014
USAA March 2005 - February 2007
USAA October 1999 - March 2005
Skills
Management, Leadership, Call Center, Social Media, Insurance, Blogging, Online Social Networking, Process Improvement, SharePoint Designer, Call Centers, Sales, Customer Satisfaction, Customer Service, Social Media Outreach, Managerial Experience, Change Management, Team Leadership, Social Media Marketing, Business Process..., Policy, SharePoint, Social Media Relations, Blogger, Human Resources, Recruiting, Analysis, Strategy, Team Building
Education
Bloc 2015 — 2015
Junior Developer, Front End Development
University of the Incarnate Word 2004 — 2012
M.A., Communication Arts, GPA 3.77
University of the Incarnate Word 1997 — 2003
B.A., Communication Arts, GPA 3.67
USAA December 2010 - Present
Self Employed March 2009 - December 2010
Universal Casualty Company May 2006 - February 2009
American Freedom Insurance December 2004 - May 2006
Auto-Owners Insurance June 2000 - December 2004
Rentway Incorporated October 1994 - June 2000
Skills
Insurance, Property & Casualty..., Claims Management, Claim, Liability, Casualty, Commercial Insurance, Legal Liability, Subrogation, Commercial Lines, Risk Management, Claim Investigation, Property Damage, Claims Handling, Litigation Management, CPCU, Property Claims, Professional Liability, Claims Resolution, Liability Analysis, Claims Investigations, Adjustments, Settlement, Financial Risk, Umbrella Insurance, Homeowners, Accident, Indemnity, Arbitration, Personal Lines Auto, Mediation, Reinsurance, Inland Marine, Motorcycle, Team Leadership, Staff Development, General Insurance, Insurance Law, Underwriting, Excess, Life Insurance, Insurance Adjusting, Risk Analysis, Excess, AIC, Auto Claims, Permanent Life Insurance, Adjusters, Marine Insurance, Surety Bonds
Education
Boston University 2014 — 2016
Master Science, Insurance and Risk Management
Western Illinois University 1988 — 1994
Bachelor of Science (B.S.), Finance
Insurance Institute of America 2014 — 2014
AIC-M, AINS, AIC, API
The American Institute for Chartered Property Casualty Underwriter 2013 — 2013
CPCU - Chartered Property Casualty Underwriter
American Education Institute 2011 — 2012
Senior Claims Law Designation, LPCS, ACLA, PCLA, SCLA
Skillsoft Online Learning 2010 — 2014
Certificates
Fox Valley Technical College 2001 — 2001
Certificate of Completion, Property Training, Pass
USAA September 2002 - Present
Sears, Roebuck and Co. August 2002 - September 2002
CUNA Mutual Group June 2002 - September 2002
Morgan Stanley March 2000 - March 2002
United States Air Force March 1978 - January 2000
Education
College for Financial Planning 2010 — 2014
Master's Degree, PERSONAL FINANCIAL PLANNING
University of the Incarnate Word 1992 — 1996
Master of Education (M.Ed.), Adult Education w/minor in Business
University of Maryland University College
BS, Business Mgt w/ minor in Finance
Community College of the Air Force
AA Logistics Management
Community College of the Air Force
AA Instructional System Design
Boston University
Financial Planning and Services
Southwest Texas State University
The American College
Financial Planning and Services
Brevard Community College
Solano Community College
Eide Bailly LLP September 2014 - Present
Kyazma Business Consulting September 2014 - July 2015
Rok Cooking, Inc. January 2013 - September 2014
USAA June 2014 - August 2014
VIKTYO July 2013 - May 2014
Church of Jesus Christ of Latter-day Saints April 2013 - August 2013
Brigham Young University January 2012 - December 2012
Brigham Young University August 2011 - September 2012
Skills
Java, HTML, MySQL, Microsoft Office, Leadership, CSS, Web Applications, Ruby on Rails, Access, SQL, Teaching, Testing, Web Development, Data Analysis, Spanish, SWT, OS X, Git, QA Engineering, Sequence Diagrams, Data Modeling, JUnit, Scrum, Programming, Visio, Ruby, WebDriver, Selenium Testing, Quality Center, Heroku, TestNG, PHP, Apex Programming, Salesforce.com, Salesforce.com..., Certified..., Salesforce.com...
Education
Brigham Young University 2007 — 2015
Master's degree, Information Systems Management, Business Intelligence emphasis
Brigham Young University 2007 — 2015
Master of Information Systems Management, Management Information Systems, General
Disco Donuts July 2012 - Present
AutoTrader.com June 2011 - June 2012
Lazydays February 2008 - June 2011
Humana September 2007 - February 2008
Fremont Investment & Loan March 2004 - March 2007
Lazydays October 2001 - March 2004
USAA January 1998 - September 2001
USAA January 1994 - January 1998
Allstate 1985 - 1988
Skills
Taleo, Recruitmax, SendOuts, Interviews, Internet Recruiting, Talent Acquisition, Onboarding, Human Resources, Applicant Tracking..., Employee Relations, Temporary Staffing, Staffing Services, Social Recruiting, Technical Recruiting, College Recruiting, Background Checks, Workforce Planning, Benefits Negotiation, Talent Management, Succession Planning, Temporary Placement, Job Descriptions, Employee Engagement, Training, Recruiting, HRIS, Resume Writing, HR Consulting, Employee Benefits, Recruitment Advertising, HR Policies, Organizational..., Screening, Sourcing, Screening Resumes, FMLA, Contract Recruitment, Executive Search, Corporate Recruiting, Cold Calling, Hiring, Behavioral Interviewing, Benefits Administration, PeopleSoft
Education
Bowling Green State University
Master of Arts, College Student Personnel
Cinnaminson High School
Eckerd College
Bachelor of Arts, Psychology
HotZips Arizona July 2008 - Present
Bud Crawley Real Estate December 2010 - December 2011
The Capital Insurance Group September 2007 - July 2008
USAA October 2006 - September 2007
Boston College Athletic Department 2001 - 2004
Skills
Investments, Small Business, Real Estate, Investment Properties, Microsoft Office, Website Design, Marketing, Social Media Marketing, Property & Casualty..., New Business Development, Insurance, Web Design, Marketing Strategy, Market Research, Online Marketing, Sales
Education
Boston College 2000 — 2004
Bachelor of Science, Business
Brophy Prep 1996 — 2000
National Forensic Consultants, Inc January 2004 - Present
USAA March 1996 - October 2003
AIG August 1994 - March 1996
USF&G March 1984 - August 1994
Liberty Mutual Insurance January 1979 - March 1984
Skills
Claim, Product Liability, Claims Management, Property & Casualty..., Liability, Casualty, Private Investigations, Financial Risk, Construction, Insurance, General Insurance, Claim Investigation, Commercial Insurance, Health Insurance, Property Damage, Reinsurance, Legal Liability, Investigation, Workers Compensation, Customer Service, Litigation, Professional Liability, Life Insurance, Commercial Lines, Negotiation, Brokers
Education
Bloomsburg University of Pennsylvania 1974 — 1978
Bachelor of Science, Business
Cisco Cloud Networking Group March 2014 - Present
USAA June 2011 - March 2014
Brigham Young University July 2009 - April 2011
Cisco Systems May 2010 - August 2010
Beijing Olympic Broadcasting July 2008 - August 2008
HouseCall, LLC January 2008 - July 2008
Brigham Young University September 2007 - December 2007
Waterford School May 2007 - September 2007
Brigham Young University January 2007 - May 2007
Skills
Infoblox, TCP/IP, VPN, Wireless Networking, DHCP, DNS, EIGRP, OSPF, Cisco IOS, CiscoWorks, Network Engineering, Wireshark, Packet Capture, IPSec, WLAN, Cisco Routing &..., VLAN
Education
Brigham Young University 2006 — 2011
B.S., Information Technology
USAA January 2012 - Present
Southwest School of Art August 2009 - Present
Fiesta Cornyation March 2003 - Present
USAA December 2009 - January 2012
USAA May 2008 - January 2010
USAA August 2004 - May 2008
USAA September 1999 - August 2004
Skills
Vendor Management, Property & Casualty..., Claim, Product Management, Underwriting, Insurance, Claims Management, Marketing, Casualty, Liability, Management, Mentoring, Career Development, Cross-functional Team..., Leadership Development, Call Centers, Performance Management, Project Management, Creative Writing, General Insurance, Leadership, Process Improvement, Analysis, Business Process..., Pricing, Team Building, Change Management, Training, Casualty Insurance, Coaching, Business Analysis
Education
Boston University
Master of Science, Management
University of the Incarnate Word
Bachelor of Arts, Psychology and Organizational Development
USAA August 2014 - Present
USAA June 2008 - August 2014
Banc One Investment Advisors May 1993 - March 1996
Valley National Bank of Arizona November 1977 - May 1993
Skills
Trust Services, Trust Accounting, Mutual Fund Accounting, Equity Trading, Mutual Funds, Investments, Accounting, Trading, Asset, Securities, Customer Relations, Bonds, Customer Service, Team Building, Banking, Compliance, Fixed Income, Asset Allocation
Education
University of Phoenix 1985 — 1987
BS, Business Administration
Boston College 1970 — 1971
N/A, Liberal Arts
Newton College of the Sacred Heart 1970 — 1971
N/A, Liberal Arts
Marymount Secondary School, Tarrytown, NY 1968 — 1970
HS, College Preparatory
Academy of the Sacred Heart of Mary 1967 — 1968
N/A, College Preparatory
St. Dunstan's Episcopal School 1966 — 1967
N/A, High School
Oakwood Elementary School 1958 — 1965
N/A, Primary Education
Xactware March 2014 - Present
The Church of Jesus Christ of Latter-day Saints July 2011 - March 2014
USAA April 2010 - August 2011
Center Partners April 2009 - April 2010
BYU-Idaho January 2009 - August 2009
Skills
User Interface, Motion Graphics, CSS, Storytelling, HTML, Graphic Design, Interaction Design, Web Design, Typography, InDesign, Front-end, User Interface Design, Layout, Art Direction, Adobe Creative Suite, HTML 5, Logo Design, User Experience, User Experience Design, Illustrator, Photoshop
Education
Brigham Young University - Idaho 2007 — 2010
BFA, Graphic Design
Brigham Young University 2006 — 2007
USAA April 1996 - Present
Skills
Banking, Claims Management, Customer Service, Insurance, Leadership, Management, Process Improvement, Property, Risk Management, Strategic Planning, Team Building, Underwriting, Vendor Management
Education
Boston University 2012 — 2015
University of Utah 1977 — 1982
BS, Economics
Canyon Springs Golf Course February 2010 - Present
USAA March 2007 - April 2009
USAA 1997 - 2007
USAA 1990 - 1997
US Air Force 1970 - 1990
Skills
Process Improvement, Risk Management, Leadership, E-commerce, Project Portfolio..., Resource Management, Business Process..., Business Analysis, PMP, Program Management, Project Management, Change Management, Vendor Management, Team Leadership, Analysis, Management Consulting, Enterprise Software, Management, PMO, Cross-functional Team..., Business Process, Software Project...
Education
Golden Gate University 1977 — 1980
MBA, Management
Bradley University 1966 — 1970
BS, Mathematics
Clarity Solution Group September 2015 - Present
Nationwide Insurance June 2013 - May 2015
USAA January 2007 - May 2013
United States Marine Corps July 2002 - July 2006
Skills
Financial Analysis, Security Clearance, Operational Planning, Military Operations, Risk Management, Analytics, Military, Government, DoD, CRM, Program Management, Cross-functional Team..., Leadership, Process Improvement, Analysis, Business Process..., Team Leadership, Change Management, Strategic Planning, Business Analysis, Management, Six Sigma, Business Intelligence, Business Process, Financial Services, Operations Management, Strategy, Managerial Finance, Marketing Strategy, Vendor Management, Team Building, Management Consulting, Resource Management, Marketing, Finance
Education
Boston University 2003 — 2006
MS in Business Administration, Finance
The Ohio State University 1998 — 2002
2 BAs, Political Science and History
SFE- Southwest Foodservice Excellence March 2015 - Present
SFE- Southwest Foodservice Excellence July 2012 - March 2015
St. David's HealthCare January 2012 - October 2013
CN Resource February 2012 - May 2013
Southwest Foodservice Excellence April 2010 - January 2012
AIDS Services of Austin 2009 - 2010
Providence Health & Services 2009 - 2009
USAA May 2008 - August 2008
Skills
Medical Nutrition..., Corporate Wellness, Nutrition Support, Child Nutrition, Nutrition, Nutrition Education, Menu Development, Nutritional Analysis, Clinical Nutrition, Fitness, Hospitals, Health Education, Corporations, Wellness, Weight Management, Dietetics, Nutritional Counseling, Health Promotion, Food Service, Prevention, Renal Nutrition, Sports Nutrition
Education
University of Idaho 2005 — 2008
B.S., Nutrition/Dietetics
Boise State University 2003 — 2005
USAA November 2013 - Present
T Rowe Price April 2013 - November 2013
T. Rowe Price September 2011 - April 2013
Skills
Finance, Investments, Financial Analysis, Series 7, Mutual Funds, Certified Financial..., Asset Allocation, Retirement Planning, series 66, Financial Modeling, Insurance, Investment Strategies, FINRA, Securities, 401k, Fixed Income, Wealth Management, Equities, Investment Advisory
Education
Bloomsburg University of Pennsylvania 2005 — 2008
Bachelor of Science (BS), Finance, General
Bloomsburg University of Pennsylvania 2005 — 2008
Bachelor of Science (BS), Marketing
USAA March 2012 - Present
USAA August 2010 - March 2012
LDS Church August 2009 - August 2010
LDS Church August 2004 - August 2009
BYU CS Senior Capstone Project - Hyprweb Network September 2006 - April 2007
JDH Software September 1999 - December 2004
Draper Systems Inc. June 1999 - August 1999
Education
The University of Texas at San Antonio 2011 — 2015
MBA, Finance
Brigham Young University 2001 — 2008
B.S., Computer Science
Nationwide Insurance March 2015 - Present
USAA June 2013 - February 2015
USAA July 2010 - June 2013
USAA September 2009 - July 2010
KPMG, LLP July 2008 - March 2009
KPMG, LLP July 2007 - July 2008
United States Air Force Academy Athletic Department July 2005 - June 2007
United States Air Force July 2004 - July 2005
United States Air Force September 2002 - July 2004
US Air Force August 2001 - September 2002
Skills
Product Management, Cross-functional Team..., Program Management, Sourcing, Vendor Management, Strategic Sourcing, Leadership, Project Portfolio..., Automotive, Project Management, Military, Online Marketing, Defence Sector, Dealers, Online Advertising, Defense Acquisition, Automotive Sales, Risk Management, Regulatory Compliance, Compliance Management, Marketing, Product Marketing, Retail Banking, Consumer Lending, P & L Oversight, P&L Management, Pricing, Business Process..., Strategy, Strategic Planning, Team Building, Analysis, Process Improvement, Management
Education
Boston College - Wallace E. Carroll Graduate School of Management 2002 — 2005
MBA, Operations Management
United States Air Force Academy 1997 — 2001
Bachelor of Science, General Engineering, Legal Studies, Spanish
Excivity, inc June 2013 - Present
USAA October 2012 - May 2013
Whiteboard Federal Technologies January 2011 - September 2012
GCI July 2008 - April 2012
Booz Allen Hamilton November 2004 - July 2008
US Government 1998 - 2004
Skills
Hibernate, Java, XML, Spring, Eclipse, Tomcat, Linux, Visual Studio, Oracle, SQL, Struts, ExtJS, Agile, RESTful WebServices, Web Development, Windows, C++, AngularJS
Education
Brigham Young University 1998 — 2002
BS, Computer Science
LTCI Partners May 2012 - Present
LTCI Partners March 2012 - May 2012
USAA Financial 2006 - February 2012
USAA 2007 - 2012
Jackson National 2002 - 2004
Putnam Investments 1995 - 2002
Fortis Investments March 1988 - September 1995
Colonial Investors 1984 - 1988
Skills
Product Development, Fixed Annuities, Series 6, Life Insurance, Marketing Strategy, Series 63, Strategic Planning, Product Management, Business Planning, Insurance, Asset Allocation, Series 7, Financial Services, Strategic Financial..., Customer Retention, Training, Series 24, Retirement, Series 65, Retirement Planning, Marketing, Mutual Funds, Sales, Financial Planners
Education
Boston University - School of Management 1974 — 1978
Bachelor of Science, Business Administration
USAA November 2009 - Present
Nationwide Insurance November 1999 - October 2009
Bank One November 1998 - November 1999
Hughes Information Technology Systems March 1992 - October 1998
Skills
Information Security, Information Security..., Risk Management, CISSP, IT Strategy, Architecture, Enterprise Software, Information Technology, Security, Business Continuity, IT Management, PMP, Network Security, IT Audit, Management, Integration, DLP, Enterprise Architecture, SDLC, Leadership, Business Process..., IAM, Project Portfolio..., ITIL, Process Improvement, Systems Analysis, Sarbanes-Oxley Act, Brainstorm Facilitation, Thought Leadership, Team Leadership, Architectures, Vendor Management, Security Management, Business Analysis
Education
Portland State University 1988 — 1989
M.S.
Brigham Young University 1979 — 1985
B.S.
SWBC September 2007 - Present
Trinity Millennium Group February 2007 - August 2007
USAA June 1999 - August 2002
World Savings April 1994 - June 1999
Harland Clarke 1992 - 1994
Empire Systems 1991 - 1991
Texas Municipal Power Agency April 1987 - July 1989
Blinn College 1984 - 1986
Skills
Maven, Spring, Hibernate, COBOL, MVS, AS400, JAVA, JavaScript, JCL, IntelliJ IDEA, IBM Mainframe, IBM iSeries, Hats, Fidelity, LPS, Accounting, Cost Accounting, Financial Accounting, z/OS, SQL, UML, CICS, Easytrieve, VSAM, Syncsort, MBA, DB2, JSP, IBM Utilities, Aldon, Web Services, MSP, SOAP, TSO, iSeries, Software Development, Endeavor, Databases, XML, Visio, Requirements Analysis, Project Management, Software Project..., Access, Mainframe, Programming, Vendor Management, Requirements Gathering, Data Warehousing, Database Design
Education
St. Mary's University 2001 — 2002
MBA
San Antonio College 1999 — 1999
The University of Texas at San Antonio 1999 — 1999
Texas A&M University - Mays Business School 1990 — 1991
BBA, Accounting
Blinn College 1984 — 1986
AA, General Studies
Texas State Technical College Waco 1981 — 1984
AAS, Computer Science
Bryan High
MoneyGram International October 2014 - May 2015
SigmaFlow 2015 - 2015
SigmaFlow 2015 - 2015
SigmaFlow 2015 - 2015
SigmaFlow 2015 - 2015
FedEx Office July 2014 - October 2014
Goodman Networks December 2013 - June 2014
Innovative Business Software February 2013 - October 2013
USAA November 2012 - December 2012
Bank of America December 2011 - September 2012
Skills
Technical Writing, Online Help, Training Documentation, RoboHelp, Software Documentation, Instructional Design, Technical Documentation, E-Learning, Instructor-led Training, Manuals, Training, Captivate, SnagIt, Business Analysis, FrameMaker, Editing, Management, ADDIE, Access, SharePoint, Curriculum Design, Visio, Business Process, Content Management, Technical Training, Training Manuals, Needs Analysis, Hands-on Training, Camtasia, Blended Learning, Content Development, Learning Management, Adobe Acrobat
Education
Boise State University 2014 — 2017
Certificate, Workplace Instructional Design
Collin County Community College 2005 — 2012
n/a, E-Business Media
University of California, Los Angeles 1991 — 1996
M.A., American literature
The University of Texas at Austin 1986 — 1991
Bachelor of Arts (B.A.), English Language and Literature/Letters, 3.76
USAA January 2015 - Present
USAA May 2009 - Present
Seven Peaks Waterpark April 2006 - April 2009
BYU Global Service September 2005 - April 2006
Holland Group January 2005 - August 2005
The Church of Jesus Christ of Latter Day Saints December 2002 - December 2004
Skills
Scrum, Agile Methodologies, Java, Android, Management, Bash, JavaScript, Routers, Cisco Technologies, Networking, Cisco IOS, Linux, Unified Communications
Education
The University of Texas at San Antonio 2010 — 2013
Masters of Science, Management of Technology
Brigham Young University 2005 — 2009
Bachelor of Science (BS), Information Technology
Liberty Northwest Insurance January 2002 - Present
USAA September 1997 - January 2002
Croft Consultants April 1990 - June 1997
Skills
Claim, Insurance, General Insurance, Underwriting, Liability, Property & Casualty..., Casualty, Inland Marine, Umbrella Insurance, Commercial Lines
Education
Insurance Skills Institute 2005 — 2007
AFIS Designation, Insurance
City University of Seattle 2000 — 2002
Business Administration
Boise State University 1975 — 1979
Early Childhood Education
USAA October 2012 - Present
USAA September 2010 - October 2012
Maupins' Music and Video January 1998 - September 2010
Crozet Great Valu August 1996 - August 2004
Education
Virginia Polytechnic Institute and State University 2003 — 2010
M.S., Agricultural and Applied Economics
Bridgewater College 1999 — 2003
B.S., Business Administration and Economics
USAA July 2014 - March 2015
U.S. Embassy Riga, Latvia July 2011 - July 2013
Headquarters, U.S. Marine Corps August 2009 - July 2010
Headquarters Marine Corps April 2007 - August 2009
Defense Threat Reduction Agency June 2003 - June 2006
Defense Intelligence Agency, U.S. Defense Attache Office Kiev, Ukraine July 2000 - July 2002
Skills
Military, International Relations, DoD, Defense, Tactics, Intelligence Analysis, Government, National Security, Training, Military Operations, Information Assurance, Security Clearance, Security, Leadership, Navy, Command, Policy, Intelligence, Top Secret, Operational Planning, Program Management, Military Experience, Special Operations, Force Protection, Counterterrorism, Interagency Coordination, Afghanistan, Counterinsurgency, Army
Education
George Mason University 2004 — 2006
M.A., International Commerce and Policy
Bowling Green State University 1983 — 1987
B.A., International Studies/Russian
Vangent, Inc. June 2009 - March 2011
Vangent, Inc. June 2009 - January 2010
USAA February 2007 - May 2008
Skills
Coaching, Training, Customer Service, Process Improvement, Operations Management, Quality Assurance, Call Center, Performance Management, Team Leadership, Program Management, Training Delivery, Team Building, Call Centers, Customer Satisfaction
Education
Bloomfield College
B.A., Political Science/Public Policy/International Relations
Parsons 2004 - Present
The University of Texas at San Antonio September 2011 - Present
USNA Info Program, Central and South Texas 2000 - Present
Edward Jones 2003 - 2004
USAA 1996 - 2002
United States Marine Corps 1998 - 2000
United States Marine Corps 1985 - 1996
Skills
Engineering, Contract Management, Program Management, Logistics Management, Training & Development, University Teaching, College Recruiting, Strategic Planning, Business Intelligence, Sustainability Strategy, Employee Training, Sustainability, Team Leadership, Project Management, Project Planning, Process Improvement, Strategy, Military, Integration, Leadership, Proposal Writing, Training, Logistics, Analysis, Government, DoD, Security Clearance, Procurement, Operations Management, Team Building, Government Contracting, Cross-functional Team..., MS Project, Policy, Supervisory Skills, Leadership Development, Process Scheduler, Quality Assurance, Organizational..., Defense, Risk Management, Command, Earned Value Management, Navy, Six Sigma, Military Experience
Education
United States Naval Academy 1981 — 1985
BS
Boston University 1993 — 1996
MS
Waller High School 1977 — 1981
High School
USAA March 2015 - Present
USAA January 2014 - March 2015
RAND Corp June 2000 - January 2014
USAF - Air Education and Training Command October 1997 - July 2000
US Air Force 1980 - 2000
Skills
Security Clearance, Program Management, Strategic Planning, Operations Research, Systems Analysis, Programming, Command, Analytics, Analysis, Team Building, Military Operations, Training, Leadership, Project Management, Process Improvement, DoD, Air Force, Military, Defense, National Security, Government, Data Analysis, Systems Engineering
Education
U.S. Air Force Institute of Technology 1983 — 1984
MS, Operations Research
Bowling Green State University 1977 — 1980
BS, Mathematics
USAA December 2010 - Present
USAA October 2007 - December 2010
US Army June 2006 - September 2007
Education
Boston College 1996 — 2000
BA, History
USAA October 2010 - Present
Thrivent Financial for Lutherans August 2009 - October 2010
Creative Financial February 2009 - April 2009
Marcella's Bridal Boutique July 2007 - February 2009
Zodiac Data Systems/Enertec America, Inc. June 2005 - June 2007
Zodiac Data Systems/Enertec America, Inc. January 2003 - June 2005
Ciena February 2001 - March 2002
ViaSat September 1995 - January 2001
Sensis Corporation May 1989 - September 1995
Education
Boston University
MSME, Manufacturing Engineering
Boston University
BSEE, Electrical Engineering
Vangent, Inc. June 2009 - January 2010
USAA February 2007 - May 2008
PRC 2005 - 2006
Education
Bloomfield College 1990 — 1994
B.A., Political Science/Public Policy/International Relations
USAA October 2011 - Present
BBVA Compass Bank August 2007 - September 2011
J.P. Morgan Chase February 2006 - August 2007
J.P.Morgan Chase January 2005 - February 2006
Charles Schwab & Company, Inc January 1991 - January 2004
Charles Schwab & Co., Inc January 2000 - January 2003
Charles Schwab & Co., Inc January 1999 - January 2000
Charles Schwab & Co., Inc January 1998 - January 1999
Charles Schwab & Co., Inc January 1994 - January 1998
Charles Schwab & Co., Inc January 1991 - January 1994
Skills
Investments, Banking
Education
Brandeis University
University of Missouri
The Triple-I Corporation June 2015 - Present
USAA October 2011 - June 2015
USDA May 2011 - September 2011
Assurant August 2008 - May 2011
USDA 2011 - 2011
AMC 2007 - 2008
Assurant 2003 - 2007
Sprint Nextel 1997 - 2003
Mutual of Omaha 1995 - 1997
SAIC 1994 - 1995
Skills
SDLC, Data Warehousing, Data Modeling, Database Design, Enterprise Architecture, Business Intelligence, SQL, Datastage, Databases, ETL, PL/SQL, DB2, Unix, Microsoft SQL Server, Oracle, Data Integration, Integration, SOA, Scrum, Testing, XML
Education
Boston University 1981 — 1984
MSCIS, Computer Information Systems
University of Maryland University College 1978 — 1981
BS, Business Management
USAA March 2014 - Present
Skills
Political Science, Politics, Policy Analysis, International Relations, Research, Qualitative Research, SPSS, Government, Analysis, Microsoft Office, PowerPoint, Microsoft Excel, Public Speaking, Quantitative Research, Data Analysis, Program Management, Training, Teaching
Education
Virginia Polytechnic Institute and State University 2010 — 2013
Master's
Western Washington University 2005 — 2009
Bachelor of Arts
Peter the Great St.Petersburg Polytechnic University 2008 — 2008
Boise State University
Capital High School
USAA December 1994 - May 2009
MassMutual Financial Group 1991 - 1994
John Hancock Life Insurance Company (U.S.A.) 1982 - 1984
Education
Boston University 1971 — 1975
BA, Sociology
USAA March 2013 - Present
USAA September 2012 - Present
USAA July 2010 - September 2012
USAA November 2009 - July 2010
BCBSMA January 2006 - June 2009
BCBSMA September 2001 - January 2006
BCBSMA February 2000 - September 2001
Skills
Risk Management
Education
Association of Certified Fraud Examiners
CFE, Fraud prevention, detection and investigation
Utica College 2007 — 2008
Economic Crime Investigation coursework
Boston University 2003 — 2005
MCJ, Criminal Justice
London School of Hygiene and Tropical Medicine, U. of London 1997 — 1999
MS, Health Services Management
Purdue University - Krannert School of Management 1987 — 1991
BSM, Finance
USAA August 2015 - Present
USAA August 2010 - Present
USAA January 1998 - August 2010
USAA January 1998 - August 2010
Skills
Insurance, Property & Casualty..., Claim, Claims Management, Process Improvement, Leadership, Strategic Planning, Liability, Underwriting, Microsoft Word, Customer Service, Negotiation, Legal Liability, Management, Property Damage, Coaching, Subrogation, Casualty, Microsoft Excel, PowerPoint, Microsoft Office, Workers Compensation, Commercial Insurance, Property Claims, Litigation Management, Life Insurance, Call Centers, Leadership Development, Public Speaking, Project Management, General Insurance, Fundraising, Risk Management, Outlook, Analysis, Marketing, Vendor Management, Training, Sales, Claim Investigation, Budgets, Team Building, Event Planning, Claims Resolution, Adjustments, Business Process..., Claims Handling, Homeowners, Commercial Lines, Policy
Education
University of the Incarnate Word 2011 — 2014
Master of Arts (M.A.), Organization Development
University of the Incarnate Word 2005 — 2014
Bachelor of Arts (BA), Organizational Development
Blinn College 1978 — 1980
Associate of Arts (AA), Biology, General
USAA October 2010 - Present
Education
Bowling Green State University 1972 — 1976
USAA May 2010 - Present
Charles Schwab October 2008 - April 2010
Target June 2007 - August 2008
UPS June 2004 - May 2007
Skills
Asset Allocation, Customer Service, Fixed Annuities, Investments, Leadership, Mutual Funds, Retirement, Retirement Planning, Series 63, Series 7, Strategic Financial..., Wealth Management, Financial Advisory, IRAs, Series 65
Education
Grand Canyon University 2012 — 2014
Master's degree, Counseling Psychology
Boston University 2011 — 2012
Working toward CFP
The University of Akron
Bachelor's of Science, Business and Organizational Communications
Allstate December 2013 - August 2014
USAA June 2010 - March 2013
Creative Marketing International Corporation October 2006 - April 2009
USBancorp Investments and Insurance January 2004 - September 2006
Independent Order of Foresters December 2001 - December 2003
Independent Representative October 1992 - December 2001
United States Air Force September 1982 - September 1992
Bureau of Indian Affairs August 1981 - August 1982
Homedale Idaho School District August 1980 - August 1981
Skills
Fixed Annuities, Insurance, Mutual Funds, Investments, Series 7, Life Insurance, Health Insurance, Sales, Small Business, Management, Long Term Care Insurance, Strategic Financial..., Customer Service, Portfolio Management, Bonds
Education
University of Oklahoma 1985 — 1988
MA, International Relations
Brigham Young University 1973 — 1980
BS, Elementary Education
Transamerica 2015 - Present
Transamerica 2012 - 2015
USAA 2009 - 2011
TIAA-CREF 2004 - 2009
TIAA-CREF 2002 - 2004
TIAA-CREF 1998 - 2002
Skills
Relationship Management, Securities Regulations, Investments, Mutual Funds, Investment Advisory, Wealth Management, Advanced Markets, Variable Annuities, Social Media, Digital Marketing, Marketing Communications, Policies and Procedures, Advertising, Series 7, Series 26, Series 63, Licensed Life & Health..., Fixed Annuities, Financial Services, Risk Management, Insurance
Education
Boston College
BA, Philosophy
Boston College Law School
J.D., Law
University of Phoenix
M.B.A, Global Business
Independent January 2014 - Present
USAA September 2013 - Present
USAA September 2013 - Present
ICMA-RC October 1998 - August 2013
Miami Dade County School Board August 1989 - June 1991
Education
University of Florida 1984 — 1987
BSBA, Marketing, Finance
Boston University 1982 — 1984
School of Management
USAA October 2009 - Present
JP Morgan Chase March 1991 - September 2009
Skills
FINRA, Financial Advisory, Investment Strategies, Series 65, Investments, Asset Managment, Wealth Management, Series 7, IRAs, Asset Allocation, Securities, Retirement Planning, Strategic Financial..., Wealth, Fixed Annuities, Investment Advisory, Insurance, Mutual Funds, Series 63, Estate Planning, Retirement, Personal Finance
Education
Boston University 1987 — 1989
MA, International Relations
University of Colorado Boulder 1979 — 1984
BS, Business Admin (Finance/Accounting)
TriWest Healthcare Alliance November 2014 - Present
US Army Reserve November 2014 - Present
US Air Force Reserve April 2011 - November 2014
LabCorp August 2013 - October 2014
TCH - The Centers for Habilitation November 2012 - April 2013
USAA March 2011 - September 2012
United States Air Force April 2001 - April 2011
Skills
Leadership, Program Management, Customer Service, Healthcare Management, Healthcare, Employee Training, Health Services..., Supervisory Experience, Team Management, Process Improvement, Public Speaking, Leadership Development, Team Building, Management, Military Experience, Analysis
Education
Park University 2011 — 2016
Master of Health Administration, Health/Health Care Administration/Management
Community College of the Air Force 2011 — 2012
Associate of Applied Science, Allied Health Sciences
Park University 2005 — 2011
Bachelor of Science (B.S.), Health Care Management
Boise State University 2003 — 2006
Associate of Science (A.S.), General Studies
Community College of the Air Force 2001 — 2005
Associate of Applied Science, Munitions Systems Technology
USAA February 2015 - Present
Geisinger Health Plan through Teksystems June 2013 - December 2014
Erie Insurance Group September 2010 - June 2013
Erie Insurance Group August 2010 - June 2013
Skills
Data Governance, Data Modeling, Master Data Management, Data Architecture, Data Warehousing, Enterprise Architecture, Data Quality, ETL, Application Architecture, Data Integration
Education
Boston College 1967 — 1971
Bachelor of Arts (BA), Mathematics
Catholic Memorial High School 1963 — 1967
High school degree (National Honor Society), College prep
Microsoft May 2013 - August 2013
USAA 2010 - 2011
United States Air Force 2003 - 2010
Skills
Human Resources, Leadership Development, Training, Leadership, Strategic Planning, Personnel Management, Global Compensation, Compensation Strategies, Organizational..., Organizational Learning, Strategic HR, Command, Human Performance, Cross-cultural..., Executive Development
Education
Vanderbilt University
Master of Business Administration (M.B.A.)
Pontificia Universidad Católica de Chile
Boston University
Bachelor of Arts (B.A.)
USAA June 1989 - June 2001
US Navy June 1960 - June 1989
Education
Boston University
Master of Arts, Public Relations
University of Wisconsin-Madison
Bachelor of Science, Radio/Television Production
USAA April 2014 - January 2015
Carlisle & Gallagher Consulting Group July 2012 - October 2013
Carlisle & Gallagher Consulting Group July 2012 - October 2013
FDIC RAC Contractor June 2008 - April 2012
GMAC Mortgage July 2007 - February 2008
Skills
Credit, Banking, Mortgage Lending, Strategic Planning, Mortgage Banking, Public Speaking, Loans, Management, Leadership, Underwriting, Loss Mitigation, Finance, Mortgage Servicing, Access, FHA, Financial Analysis, Financial Services, Risk Management, Training
Education
Nortwood University 2004 — 2005
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Borough of Manhattan Community College 1993 — 1995
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Vanguard May 2011 - Present
USAA February 2010 - May 2011
TIAA-CREF October 2007 - August 2009
Vanguard March 1996 - September 2007
Skills
Retirement Planning, Mutual Funds, Retirement, Investments, Wealth Management, Series 7, Financial Services, Asset Allocation, Strategic Financial..., Securities, Series 63, Investment Advisory
Education
Bloomsburg University of Pennsylvania 1989 — 1993
Bachelor of Arts (B.A.), History
USAA May 2014 - Present
Skills
Matlab, ELISA, Microsoft Excel, Microsoft Word, SPSS, JavaScript, EEG, EEGLab, Labview, OrCAD Capture CIS, Pspice, PowerPoint, PCR, Gel Electrophoresis, NMR spectroscopy, Spectrophotometry, Mass Spectrometry, IR spectroscopy, Organic Synthesis, Russian, 21 CFR, Neural Models, Einsteinian Notation, Chromatography, Gas Chromatography, TLC, Atomic Absorption, Aseptic Technique
Education
Texas Tech University 2015 — 2017
Master of Engineering (M.Eng.)
Boston University 2009 — 2013
Bachelor of Science (B.S.), Biomedical Engineering, 3.46
Boston University 2009 — 2013
Bachelor of Arts (B.A.), Neuroscience, 3.46
USAA November 1984 - August 2011
USAA November 1984 - August 2011
Education
Texas State University-San Marcos 1983 — 1984
Elementary Education, English
Texas A&M University 1979 — 1981
Journalism and Education (English)
Blinn College
General Studies
USAA February 2002 - Present
Skills
Risk Management, Process Improvement, Underwriting, Coaching, Call Centers, Banking, Leadership, Investments, Financial Analysis
Education
Bridgewater State University 1970 — 1977
BS Special Education